Fido Outage Report
Why is my Fido service not working?
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If you are having issues, please submit a report below.
Fido Solutions is a Canadian cellular service provider offering mobile phone and mobile internet service. Fido owned by Rogers Communications.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Fido reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fido. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Fido compensate me for the outage?
The recent Fido outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Fido if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Fido has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Fido users through our website.
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Internet (59%)
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Phone (26%)
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Wi-fi (8%)
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Total Blackout (4%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent Fido outage reports came from the following cities: Calgary, Toronto, Saddle Lake, Vancouver, North York, Richmond, Edmonton, Vaughan, Montréal, Farnham, Surrey, Vilna, Oshawa, Brantford and Stouffville.
| City | Problem Type | Report Time |
|---|---|---|
 Calgary |
Internet | |
| Toronto |
Phone | |
| Saddle Lake |
Phone | |
| Vancouver |
Phone | |
| Toronto |
Internet | |
| North York |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fido Issues Reports
Latest outage, problems and issue reports in social media:
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mani 🌘
(@manibiidaash) reported
@Rogers @Fidomobile your internet is actually the worst? one thunderstorm and it's out again?
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jake2020
(@jake20208) reported
@FidoSolutions @Fidomobile I don't have cellular data connection today，can you advise what the issue is??
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gus🎈
(@tint1n) reported
@FidoSolutions @Fidomobile My home internet has been down for an hour and a half again, send help!
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NICKI IS COMING💥
(@arinxnicki) reported
@Fidomobile @FidoSolutions We had issues with Fido, we had no internet services and anything for 2 days, I need something from you that can compensate. It was too difficult, was not able to contact anyone and my family.
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LTFXTrader
(@ChughSu) reported
@Fidomobile Your customer service people on chat are so nice. They would close the chat after you are able to contact them after a long wait. To hell with client, that is the motto. Priyanka from PEI did this today.
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Bonnie Lee
(@stitchlady) reported
@MarkMah98975156 @RogersHelps @Fidomobile I know - I heard it'll be a credit for 1 day - about $3.82 but my tv is still not working properly. I will demand a bigger credit! They can't get away with this crap.
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Molevanna
(@SleeperMole) reported
@Fidomobile When you call Fido 611 and request a person call you back… they set the time up however they never call you, instead they do leave voicemails saying that you were unreachable. Very frustrating and very poor customer service
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Ka Mak
(@KaMak719) reported
@Rogers @Fidomobile crediting us for just Friday when it was limited service for 3, is blatantly ignoring fault and the disruption it caused for many businesses and individuals. Late communication and still drop the ball, irony for a telecommunication company.
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Gregorio Anselmo
(@GregorioAnselm1) reported
@Fidomobile JAMAR of CHUM-FM is a Cuban spy!! No matter how he appears to be sincere in giving advice to the public, he is always in BAD FAITH. Why? Cuban spy!" Things you do which are no longer cool after age 30.- JAMAR.'No longer cool advice" was what we fed to Cuban intel for him to say..
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MetaMorphOsis
(@CrippledU) reported
Still without data @Fidomobile @rogers that’s 3-going-on4 days of no service despite having a contract for services - if #rogersoutage is bc of profit greed competence isn’t that fraud @FP_Champagne
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IrenesConcierge #TuJadili
(@TuJadili) reported
@ximenesjp @FidoSolutions Exactly! I wonder if they'll compensate those of us who use their network to place or receive international calls? They don't understand the anxiety of family back at home🙄🥹 @Fidomobile i have been your client for over five years abd expect considerable compensation
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Gregorio Anselmo
(@GregorioAnselm1) reported
@Fidomobile There was an outage too in Comwave. Now would you call that sheer coincidence. No! I am a comwave subscriber and PQ & BQ made a last to the minute move to stop me from disclosing the truth: Francophone Oblates were responsible 4 the genocide of the indigenous children! Saboteurs.
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Aisha Malik
(@aishatweetsalot) reported
@lebaneseogre @RogersHelps @Fidomobile Yeah I use Fido never had this issue
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keira
(@phoebefridgers) reported
i'm so tired of your virtual assistant and your customer service staff via chat. @Fidomobile @FidoSolutions has not only had the service interruption but was deliberately misleading in its plan selection and has changed my plans without my permission. :)
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A Z
(@Azmian2022) reported
@Fidomobile I need to be compensated for my loss over the weekend I lost $450 because I couldn’t get through to my customer on time and they all was a emergency job. This is unacceptable. Just got off the phone with Fido and they only gonna credit $3 dollars are you serious ?
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Tracy Ann 🇨🇦🇺🇦🇺🇦🇺🇦🇺🇦
(@miztracyann) reported
@The_Real_Jroc @globeandmail @Fidomobile My Tek Savvy worked actually. Guess my service section uses Bell?
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juventus
(@Roland72302958) reported
@Fidomobile Not only did they disrupt service the byop plan they just increased the payments
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Noah
(@noahitsno) reported
Here’s my question: do the folks at @Fidomobile who also got their service cut because of the @Rogers fiasco also get some measly credits?
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Hank Devos
(@hankdevos) reported
"For a customer solutions specialist, press 5" "Ok great, we've sent you to our virtual assistant" *hangs up. What the actual **** @Fidomobile ... I guess you decided to emulate rogers customer service quality too now. What a disappointment.
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LTFXTrader
(@ChughSu) reported
@Fidomobile Jobanpreet from PEI was on chat and said that she was sending me a form to sign, but never did so. She had some lame excuse and finally did not help. I still cannot pay off the balance on the phone
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the_desi_girl
(@thepardesigirl) reported
@Fidomobile hi team, I have been using Fido for ~3 months now. I have been getting flaky network ever since. I waited long enough to know that this is a persistent problem. Can someone please contact me on DM to assist me further with this?
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Stinger.eth
(@stinger_7_) reported
Hi @Bell, My family & I are seriously considering switching our landline phone, television, internet, and two mobile phone plans away from @Rogers & @Fidomobile due to their continuously bad service and lack of accountability. Kindly slide into my DMs if you can help, thanks!
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Gregorio Anselmo
(@GregorioAnselm1) reported
@Fidomobile There was an outage too in Comwave. Now would you call that sheer coincidence. No! I am a comwave subscriber and PQ and BQ made a last to the minute move to stop me from disclosing the truth: Francophone Oblates were responsible for the genocide of the indigenous children!
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IrenesConcierge #TuJadili
(@TuJadili) reported
@FidoSolutions What is equivalent of 5 days service? Some of us use your network to make international calls? Is that also being considered? @Fidomobile
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Simon Blain
(@simblain) reported
If Rogers is crediting five days worth of service, what can we expect from @Fidomobile? They are responsible for my service and I didn't have any
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Mahmut Şağban
(@MahmutSagban) reported
@Fidomobile Regarding 8th July you are saying that my account be credited one day. How about the financial loss the interruption caused? That day I could not work&receive any order for the next day. My loss is about 500 dollar. What is your plan not to lose me as a customer?
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Sathya
(@Sathya90850735) reported
@Fidomobile How much. And what is the compensation for the outage that recently happened? Our entrie day of work got interrupted..
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April Bahar
(@AprilBahar) reported
Why does my phone still have only 2 bars cell signal? Living in an urban center, I expect this to be resolved by now. @AboutRogers @Fidomobile #rogersoutage #rogersoutrage
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Gregorio Anselmo
(@GregorioAnselm1) reported
@Fidomobile The Rogers clan are heroes. Whose taxes do we use to fund infrastructure, education and health care? Billions in Rogers taxes. .and you'll never know if they will be in business the next two or three years..Yes, life is not fair..
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Gregorio Anselmo
(@GregorioAnselm1) reported
@Fidomobile There was an outage too in Comwave. Now would you call that sheer coincidence. No! I am a comwave subscriber and PQ and BQ made a last to the minute move to stop me from disclosing the truth: Francophone Oblates were responsible for the genocide of the indigenous children!