Start.ca

Start.ca Outage Map

The map below depicts the most recent cities in Canada where Start.ca users have reported problems and outages. If you are experiencing problems with Start.ca, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Start.ca users affected:

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Start.ca is a Canadian telecommunications company that offers residential high speed internet, TV and digital voice. It also offer business services such as enterprise fiber connections and colocation.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 87
Montréal, QC 19
Brampton, ON 15
London, ON 7
Kitchener, ON 6
Whitby, ON 5
Cambridge, ON 4
North York, ON 4
Barrie, ON 3
Mississauga, ON 3
Ottawa, ON 3
Kingsville, ON 2
Guelph, ON 2
Woodbridge, ON 2
Etobicoke, ON 2
Burlington, ON 2
Richmond Hill, ON 2
Hamilton, ON 2
Milton, ON 2
Sarnia, ON 1
Kingston, ON 1
Ajax, ON 1
Québec, QC 1
Waterloo, ON 1
Brantford, ON 1
Vaudreuil-Dorion, QC 1
Fenelon Falls, ON 1
Cobourg, ON 1
Drummondville, QC 1
Atwood, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Start.ca Issues Reports

Latest outage, problems and issue reports in social media:

  • ChrisTHFCCanada Chris Williams (@ChrisTHFCCanada) reported

    @Meh_what3ver @startca Lol. Rogers had their service running about 12 hours before start did. But right, that’s a me problem

  • wouwounl Nelson (@wouwounl) reported

    @startca Still no internet, I guess it’s the price we pay for second tier Rogers customer?

  • ValdronVictoria Victoria Valdron (@ValdronVictoria) reported

    @startca Nevermind. Lasted barely an hour, down again...

  • KeithIsnor Keith Isnor (@KeithIsnor) reported

    @startca 49 hours without service, my “patience and understanding “ has run out.

  • Jhericho38 Proud Liberal (@Jhericho38) reported

    @DiligentBeaver @Cruu__ @startca Rogers isn't giving any of their customers a timeline, and as a Rogers customer, Start has no timeline, either.

  • unownedspaces unownedspaces (@unownedspaces) reported

    @startca Will you be crediting customers affected by Friday’s outage ?

  • Liannabelle88 Liannabelle FYMM (@Liannabelle88) reported

    @startca Morning! Is it worth calling for a new issue? My internet is out and hasn't been all weekend. I just don't know if it's related to the outage or a new issue, no Rogers except cellular in my community.

  • Jhericho38 Proud Liberal (@Jhericho38) reported

    @DinisPhillip @random_bum @startca My internet is back. Has been since 22h after the outage started.

  • stillkvl kvl (@stillkvl) reported

    @vasta @startca I’m not sure if it will help you, but our internet was still all wonky this morning. I changed our router’s DNS settings to use Google’s instead of Rogers/Start’s and after an hour everything was better.

  • edmcanuck El?sa (@edmcanuck) reported

    @startca I guess I won’t complain about the weak internet service since others don’t appear to have any.

  • DiligentBeaver DiligentBeaver (@DiligentBeaver) reported

    @Cruu__ @startca Unfortunately, Start probably can't give an estimate because the problem is in the cable network, which is owned and managed by Rogers... Start (and every other ISP who offers cable internet) are at the mercy of Rogers's network techs.

  • gordongolf John Gordon (@gordongolf) reported

    Third day without full Rogers service for TV and @startca internet. I guess we aren’t in the “vast majority” that have service restored. 🤥

  • DinisPhillip Phillip Dinis (@DinisPhillip) reported

    @KeithIsnor @startca Still out in London. Wtf

  • Jhericho38 Proud Liberal (@Jhericho38) reported

    @DinisPhillip @KeithIsnor @startca Been up in London since 22h after the outage stopped. Home Phone came on last night. Still waiting for TV, though.

  • Jhericho38 Proud Liberal (@Jhericho38) reported

    @DinisPhillip @KeithIsnor @startca Been up in London since 22h after the outage started. Home Phone came on last night; still waiting for TV. Rogers is the only one who has any control over how long this is going to take.

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