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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Dawson
(@PickleManXD) reported
@playnewworld FIX YOUR GAME, PACK OF SHITTER DEVS
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Pinky Stavo
(@PinkyStavo) reported
@BrainStavo @amazon @playnewworld It’s utter bullshit. Terrible customer service #Justice4Brain
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🎮Plague🎮
(@PlagueTemplar) reported
@theY2Jay @amazon @playnewworld Pretty much everything. Trade is broken. Servers are empty. End game content requires groups. No solo worth. It's just a bad game that coulda been the next big mmo...
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Jason Daniels
(@Jaysinrd) reported
@playnewworld You fix your **** yet? Don't feel like playing till I know trading post are back up.
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Reza Maleki
(@rezama1995) reported
@playnewworld Have anyone any ideas when TP will come back? FIX IT. Sick of this bugs. Going to play WOW
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slowersword27 aka bearded gamer
(@Christo22121208) reported
@playnewworld can y’all fix the bug where u do Templar quest and nothing happens but now ur stuck on advancement to exculibar when Templar is still locked
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Voriswiz
(@voriswiz) reported
@playnewworld The worst game developer team I've ever seen hasn't been able to shop in the game in four days, and I don't think they're trying to fix it anymore. They're doing everything they can to keep all the players out of the game, and you're the worst
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Joey Rizzo
(@Rizzofohshizzle) reported
@playnewworld has the worst Customer Service, forum support, and ban appeal support ever for a company/AAA game
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Chaos Tourist Tel.OS
(@telosv2) reported
@playnewworld Just don't try to do anything after level 55. The November update made getting 50+ dungeon keys almost impossible, servers are dead, solo grinds are impossible, 5-man group world content is impossible at proper level. A simple revert would fix these things but it hasn't come
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Matt Bethune
(@matt_bethune) reported
@playnewworld Ice gauntlet Entombment: Block to exit, left click to exit with explosion. Pressing the ability bind again SHOULD NOT exit you. Either this is a bug or a poor choice, please fix.
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kourosh_teh
(@kourosh_teh) reported
@playnewworld This mission will not be completed harvest lush sugar sap Please Fix It
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Mophat The1&Only
(@MophatOnly) reported
@playnewworld Dude there must be a serious disconnect in your developer/community you better be giving that for free, not only did i wait almost two years pre purchase but your game is pretty much dead check out first light in the US Westcoast server its empty, no new players
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Voriswiz
(@voriswiz) reported
The worst game developer team I've ever seen hasn't been able to shop in the game in four days, and I don't think they're trying to fix it anymore. They're doing everything they can to keep all the players out of the game, and you're the worst @playnewworld @amazongames
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David Martins
(@DavidALMartins) reported
@Giliproo @playnewworld I had that one dropping for me and I was happy since it was a good upgrade for mine but then I saw that mesh error… “noooooo!”
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f7sapper
(@f7sapper) reported
@playnewworld trying to transfer worlds and my token isn't showing. haven't used and just updated the game. I'm not the only one from our group having this issue either.
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Σάββας Γεράκης
(@SGerakes) reported
@playnewworld Fixxxx The game eee Amazon you want to seee a video and think to fix this **** ? Wich game you see Tank players full to be 1vs20 ? Fix your **********
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Carlos Beguigne 🇺🇸
(@CarlosBeguigne) reported
@playnewworld It is great to release new in game content. But it is better to have a properly working game. Fix what needs to be fixed and get people back in the game. If nothing is restored to normal shortly all that money you made is going to dry up. Amazon games is dead for me for now.
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cutegiraffe
(@cutegiraffe6) reported
@shroud How has @playnewworld not fixed furnishing yet shroudy? Do they just not care or what’s going on it’s been weeks and they haven’t even acknowledged there’s an issue yet
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Sqweagy
(@thesqweagy) reported
@playnewworld can we get a giant raid event. Also fix the end game loops please with watermark system it’s to long drawn out and in conclusive
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Magnus Smiley
(@smiley7913) reported
@playnewworld Fix ******* AH !!!!!!!!
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Joanne Loader
(@JoanneLoader) reported
@MythOfEmpires @playnewworld Servers down, and within 2 minutes we had information. And this company is open and honest, not lying to the players.
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Shitter Geek 🚀✊
(@ShitterGeek) reported
@playnewworld So are you going to keep ignoring us regarding the trading store.....A big part of your game is broken.
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Revan
(@Adamcn88) reported
@playnewworld Better to wait to they fix there many many problems.
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PNDH🐼
(@playPNDH) reported
. @playnewworld Yooo , 1 day and no news about trading post? , all my itens is back to storage and i got 3k space to 1.5k and now ? u gonna give free space ? or resolve the problem?
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sam smith
(@darkreaper2112) reported
@playnewworld my new world account was banned and i have tried submitting ban appeals but your customer service is so bad and loves copy and pasted replys with out actually talking to those involved properly i just want my account back contact me please
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Manifest Densiti
(@ManifestDensiti) reported
Hey @playnewworld there’s a glitch in my game and I don’t know what to do. It’s not letting me craft trinkets. I’ve tried it at multiple outfitting stations and tried at different times. I’ve also done that check files thing through Steam. It still doesn’t work…
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Gyun Nah 💣
(@gyun_nah) reported
@Shinken_72 @playnewworld Fix furnishing update!?
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Vasilias 🌐
(@VasiliasN7) reported
@playnewworld Fix Market Now.
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EvolDeezul (twitch.tv/evoldeezul)
(@jbyrd00769) reported
@playnewworld look at my stream right now. i have broken the map? i can reproduce the bug if you'd like?
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cutegiraffe
(@cutegiraffe6) reported
@playnewworld FIX FURNITURE IN YOUR GAME