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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Adam
(@Cooocai) reported
@playnewworld @playnewworld you are aware of login queues ? Seriously 18 000 ppl in queue for 2000 capacity server ? And that you prepared for us ? This is a joke ...
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Germyg56
(@moya_rojo) reported
@playnewworld its time to 10k people in queue for a server login and then internal error kekw, nice 40€
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X$🦍
(@MindofX1) reported
@amberinie21 @philou225 @playnewworld It’s just basic resources. There not going to open a server to 20k people for it to crash. They want to safely roll out. There are plenty of servers right now that have no wait time.
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Gambit
(@gambit_martin) reported
@Osxgeekgirl @playnewworld Ok, so I cant make a character on EU servers because of some bloody errors but I can make one on US server with no problem and jump right into a queue with 200 players ahead of me. I play from bloody Czech Republic. I dont want to have character on US server....
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Andrew Pilkington
(@pilkington_andy) reported
@BeardoBenjoYT @playnewworld Love this game was playing it from 7am but can't get on seems login server are busted
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Todd
(@NakathEO) reported
@playnewworld Please fix 'Queuing for starting area' queue bug ASAP. It's infuriating that we are being penalized for playing earlier in the day.
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Sloth City
(@city_sloth) reported
@playnewworld The game is broken
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Jamie Powis
(@OfficialIPowis) reported
@playnewworld Why are queue positions not saved for a period of time? I have been queuing for 8 hours!!!! my game crashed with this recent bullshit error, im now back in the queue at position 7000+ its not acceptable
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Morix
(@MyNameIsMorix) reported
@playnewworld I've been waiting since 7am EU time Every time I got close the queue failed or gave an error and put my back to the start, the last queue I was at 6800 from 10:40am BST and when there were 70 people left at 7pm BST it failed again and now I'm to the back of new players queue
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RedxCobra
(@CobraRedx) reported
@playnewworld How could you not foresee the que issues. What a ******* joke.
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Sangosa
(@Thesangosa) reported
@playnewworld After staying 5 min without doing anything on the error screen, my character showed up, 55 position in queue rn
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Ahmed
(@AhmedHZBA) reported
@playnewworld Can you acknowledge the problem with EU servers and when are they expected to be fixed??
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SkyTeck
(@SkyTeck02) reported
@playnewworld Could you fix "message of the day" on companies? whenever you press a bounded key like "g" or something it quits the message and shows like the inventory or something. Makes it impossible to actually type something. And make copy paste possible pls. Thanks!:)
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Todd
(@NakathEO) reported
@playnewworld You need to fix the 'queuing for a staring area' bug ASAP. It's completely nonsense that we are having to wait forever to get back into the game because we had work (or whatever).
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Egemen
(@CryptoEgemen) reported
@playnewworld I was in the que for at least 4 hours and then this new error comes up... F you amazon you suck.
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Daniel Hayles
(@Dankryles) reported
@Luigizzor @NoxieProxie @playnewworld No, you can't, otherwise every other MMO released wouldn't of had server issues at launch.
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Andrew Pilkington
(@pilkington_andy) reported
@Queen_OfPoisons @playnewworld I have the same problem
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Robert C
(@6UnknownEntity9) reported
@playnewworld You took 2 extra months and you didn't fix Fireball just going through center body of enemies?
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Zufo
(@Zufalayka) reported
@playnewworld @ochapeieiro @playnewworld mine is fixed now. I belive it was a server connection issue. I can queue now
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DMaxximus
(@Michael59440635) reported
@Krafteon @playnewworld The Lumberyard engine INTEGRATES AWS so that developers can host their games on AMAZON SERVERS. So perhaps they don't get top shelf funding, but that's not the issue. Servers are the issue.
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Mondmann
(@Mondmann14) reported
@playnewworld the EU login servers are down right?
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RoseThorns7
(@RThorns7) reported
@playnewworld Thank you for you hard work, it’s very frustrating getting lag detected and being removed from the server then being placed in a 300+ person queue. I understand issues will happen but with not being able to load directly back in I can’t help but feel screwed.
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Michel
(@FeelTheFearr) reported
@playnewworld @ochapeieiro My character name is Coitus. I cant login anymore. Im lvl 15. I see my character and then is fine
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Kiko Baloney
(@BaloneyKiko) reported
@amazon Fix your @playnewworld servers! Biggest company in the world....how many delays....can’t even get in a game....smh.
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Seth
(@SethxTricky) reported
@playnewworld Our ISP has been having issues today. Every time I get disconnected I get a 1000 player queue. 😭 Please open more space on Xibalba. 🙏🏻
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Eldarioth
(@eldarioth) reported
@Nozzabox @playnewworld more than 3 hours in Q. Get in game and BOOM crash to desktop, back to 380+ in Q :(
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Joshua Rice
(@JRice728) reported
@playnewworld come on… wait in que for 5 hours, play for 15 minutes, get a fatal error, game crashes, log right back in, get sent to the back of the que? I mean seriously, WTH!
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WicketXS
(@WicketXS) reported
@Its_Jakeyyy @playnewworld Not like they had this issue in the beta's how could they know? <- Sarcasm BTW.
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ayoungbloke
(@ayoungbloke) reported
@playnewworld @ochapeieiro after a 2.5 hour waiting queue some sort of auth failure, connectivity issues and no characters/servers to look at. username: Kantho
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wall time
(@retentiontime) reported
@playnewworld I do experience issues with my Ryzen 5 5600G. It seems to be a Ryzen problem since there are mutliple reports on the same issue while everybldy has some sort of a ryzen cpu which will cause the game to crash and also the pc to reboot.