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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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shar ツ
(@citizensharna) reported
@playnewworld keep getting the error 'mm_loginservices_InternalServerErrorException' whenever I load up the game, and my character has gone missing? I was sat in the queue for over an hour and got kicked off because of this error message.
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Joe Brown
(@bestrvf) reported
@JacobGGLive @playnewworld I also contacted the support service, they didn't do anything with the problem....but I was able to recover my hacked account with the help of @CYBERCR3CK on Instagram .He is legit and trusted.
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Adem
(@AdemRM_) reported
@karoly_andi @Osxgeekgirl @playnewworld Same issue here! 3 hours playing time on steam 0 actual minutes made
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Brad
(@Braderzz001) reported
@playnewworld I waited until I was 40 in line and then I got an error like many others and now my character has disappeared. What even is this????
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Maleficus
(@Maleficus24) reported
@DanitsiaTLP @playnewworld I mean don’t try and get on the same server that some of the biggest streamers are on. Easy fix.
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Mike McKie
(@MikeMcKie92) reported
@playnewworld @Osxgeekgirl nice to know you ignored my tweets with the error code that's giving me the same issues as @osxgeekgirl 🙄
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goony
(@goony14859082) reported
@playnewworld HAHAHAHAH. Fix login Servers. For such a multi-billion dollar company, its such a shame that servers on release day work like a ***** in the church
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Dr Becky Bolton
(@beckyshuriea) reported
@playnewworld login servers down EU?
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Claptomaniac
(@Claptomaniac1) reported
@playnewworld ummm.. EU login servers are totally gone ?..
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BigCheeseTV
(@realbigcheesetv) reported
@playnewworld Awful experience so far, logged in this morning got to level 11, ended up in a 1300 person queue after being booted, got in....got booted, joined a 1500 person queue..got an error message...now my character has disappeared...not a happy customer.
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Elly
(@ellyamanda) reported
@playnewworld Imagine being in que for hours, just to get to positon 40 to then get a failed to login error :) ha ha ha.
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Alex
(@_Al_ex) reported
@playnewworld internal server error I got 10 hours and can't enter
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Wolfdale
(@WolfdaleWZRD) reported
@playnewworld your login server already failed..
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Nicriks
(@Nicriks) reported
@playnewworld There is nothing more fun than waiting 2+ hours a second time to see again the ERROR inscription being 11 in the queue ... all servers in EU have 2000+ people in the queue. How am I supposed to get on some server ... FFS
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Fridrich Richter
(@FRichter921) reported
@playnewworld After waiting 4h in queue, getting to position 30.. now I get errors and my character is gone. Good job
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Henderson
(@wtfishenderson) reported
@playnewworld Why did I sit in a queue for almost 3 hours, then once i get to position 100. It boots me out for login failed and i have to requeue and stick me at the back of the line...
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ziune
(@ZiuneTTV) reported
another 3 hours!!! in the queue. error right before i am in srsly? @playnewworld
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Daan
(@daanxyz) reported
@playnewworld servers down?
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Max Renke 🐱💻
(@maxrenke) reported
@Eddie_v3 @CrazyStiggy @playnewworld you don't know what you're talking about. this is a fundamental problem, no cloud provider can solve this. it's an economics problem
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JeanTVGaming
(@JeanTVgaming) reported
@playnewworld @Osxgeekgirl Same problem
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Makis Karagiannidis
(@Blacky0804) reported
@playnewworld There must have been a major error just right now with the server structure, since i was waiting in queue and all of a sudden i get an error and my character is gone. Care to explain?
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Thor Strange
(@The_real_sth0r) reported
@playnewworld Can we please have the login server at the server status list?
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wiseleadingblind
(@wiseleadingbli1) reported
@maxrenke @CrazyStiggy @playnewworld You're missing the point. They have limited capacity AND won't allow you to play with friends unless you're on the same server. This makes the capacity an issue where if they just let you play it would be fine.
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stephen keenan
(@stephenkeenan7) reported
@playnewworld is the EU SERVERS DOWN?
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Toki 🏴
(@TokiBuni) reported
@playnewworld I got in after 2 hours of waiting and seen 90% of players jumping and running into walls (not playing but keeping their space in the game) while I get it.. I also think this may be part of the problem. Signed out after lunch break and I've been getting a connection error since👎
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Zanji
(@ZanjiOfficial) reported
@playnewworld thanks, for letting me a paying custommer sit for 3 ******* HOURS in que. To then just kick me off. Fix your ******* ****.
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Alex Risteiu
(@RisteiuAlex) reported
@playnewworld I'm sorry but this is a terrible launch. Been trying to connect since the servers opened early in the EU morning and every time i get closer in the q , i get disconnected with an error message and my position in the q is reseted.
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geko
(@gekovandal) reported
@playnewworld Hey, i can't login anymore on the game, getting account error in eu, hope it is not the beginning of something bad.
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Gaven
(@GavenXIV) reported
@playnewworld is your login server down?
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Tyler jackson
(@iTackleF4tKidsx) reported
@MeduMoon @the_c0urier992 @playnewworld from 600 in queue to 30 and they crash, the pain is real🥲