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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Temochka Belozubenko
(@SsSnakeEyes) reported
@playnewworld 11 ******* HOURS of waiting and then disconnect again and again YA VASH ROT EBAL
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ً
(@Bugzvii) reported
I JUST GOT AN ERROR CONNECTION @playnewworld This is a joke now
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Dr. Lenore Kubie
(@lenorekubie) reported
I love how the whole gaming community is flabbergasted and pissed that @playnewworld didn’t coordinate with @awscloud to handle these server issues. Y’all can launch a rocket into space but can’t launch a game @amazon ?
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Steve Gray
(@SteveoGray) reported
@playnewworld can anyone explain why, after a day of server queueing issues on the EU servers, the American based Amazon Games decided to dedicate more resources to NA? There are several hundred thousand people that have been waiting to play for 12 hours and this is terrible.
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Gamerguy1980
(@Gamerguy1980DH) reported
@WildsideMB @playnewworld There is no defending it. Everyone expects issues on a launch. Especially a game such as this, but this is just unacceptable. They happily took everyone's money and now a lot people are left with a game they cant even get in to. The trend continues.
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DragonPicks
(@PicksDragon) reported
@playnewworld Fix your log in servers this is complete dog ****
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Stephen Miller
(@AddicTsHyper) reported
@primegaming @playnewworld @Fextralife I've waited twice now to get into the game, when it got to my turn. Error..
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Pacific Rasor
(@PacificRasor) reported
@playnewworld i was waiting in the queue after i got kicked out (no internet issues all other programmes worked fine) and was on position 26, again kicked out of queue and now im 848. EU Central, Ganzir, Name:VladImpaler, can u please fix this.....
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Frank G 🇨🇦
(@frankgoods) reported
@playnewworld I'm curious if the "queueing for a starting area..." is being addressed at all. If you crash/leave etc and then try to re-log you get put into a separate queue that seems to just not move at all. Cheers 🍻
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RSWhatty
(@IanWhatmough) reported
@playnewworld working all day come home to just on....... Will be no game play tonight... but hey at least the login page looks nice
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Mac
(@Henriqu47099706) reported
@playnewworld How does this PvP works? People are IMMORTAL! How the hell you guys **** up this way? Please fix this exploit/bug!!
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TomHarrington
(@TomHarrington72) reported
@playnewworld Too many neck beards are logging in, and bengeing out on the game. Instead of logging out, they’re going to tape down an arrow key to keep them logged in while they sleep. This is unfair advantage because they’re going to be max level before others can even log in. FIX
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David Brooks
(@dmb291975) reported
@playnewworld This is NOT GOOD ENOUGH. On behalf of the hundreds of thousands that paid and can't play: Get your **** together and fix it. You own the largest cloud platform in the world. Act like it.
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DragonPicks
(@PicksDragon) reported
@playnewworld Dog launch. Disconnect everyone fix your damn servers. Years of push back to have 2k server cap and disconnecting. Get some help Amazon you need it. #NWFailLaunch
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Dr. Design
(@PopCultPrinting) reported
@playnewworld Omg please fix the 7 day cooldown for respawn!!!! I'm not the only one experiencing this and it's much worse than waiting a couple hours for a queue.
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Ben 'Benson' Bowe
(@Benson_EU) reported
@playnewworld I have been kicked form queue 3 times now, is there any fix to the failed to login error message?
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Wanderlust
(@OneWanderlust) reported
ILY sitting in 4 hour long new world queue because your idiot friends choose a populated server, finally hitting 0 in queue and the game just crashing and now having to be in another 4 hour long queue, please fix your **** @playnewworld I'm chill with queues but that bugs a joke
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Michael Meunier
(@TheBigM145) reported
@HapaFodder @playnewworld I've had a different experience thus far with how the beta went for me and their tech support team not even reading my problem before marking it solved.
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Copperbeardy
(@copperbeardy) reported
@playnewworld really disappointing these login queues, spend more time in the queue than actual having playing the game
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Paul Ring
(@Ringod123) reported
@AweCoop @playnewworld I got to 1st then it gave me an error and put me back at the back. have been queueing for starter area for 5 hours now, started at 111 in queue...
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Aeternum Vive Giolas
(@BigShow237) reported
@playnewworld server population is way to low. Took the day off got lag booted and 2 hours later still 162 in queue. Not fun at all.
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Laney
(@Laney1987) reported
@CrazyStiggy @playnewworld Every new mmorpg has this problem with queues on launch, but it’s mad how the Devs didn’t think about the potential of that happening and increase capacity of servers beforehand
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AweCoop @ TheToilet
(@AweCoop) reported
So the "you are queueing for a starting area..." is BUGGEDDD!!! 3 hours with only 18 ppl infront of me and I only moved to 7.... WTF FIX THIS!!! @playnewworld
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Joshua Rice
(@JRice728) reported
@playnewworld Fix the que issue!
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Hanz Dampf
(@HanzDampf5) reported
@playnewworld Just waited 45 Minutes in queue. At 250 it kicked me out of queue with error "unable to join queue". Now I'm in queue spot 1500. Good to see that it was worth waiting for the delayed release ;-)
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Icarus
(@IcarusTheDemon) reported
@playnewworld this is ridiculous, this happened in the beta aswell yet... here it is, thought the purpose of a beta was to fix problems before release. sort your servers, increase players, i can be patient and have been for 4 hours now, so hurry up
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Koller Alexandru
(@KollerAlexandru) reported
@joeneverfails @playnewworld I understand everyone wants to hate on stuff, but dude it`s not like BDO doesn`t have issues xD or did not had in the past.
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Gerardo Barrasa
(@BarrasaGerardo) reported
@playnewworld Shameful, that a company like Amazon has this hosting problem is inadmissible, they have had enough time and data to foresee something like that.
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Parakletos
(@Parakletos12) reported
@playnewworld Help me understand. I've been in queue to play for 6 hours (not even halfway through). Is there two different queues for each server? i.e. New Player vs. Return Player? Because this is ridiculous. @Outriders with all their launch login issues did better than this.
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KniteJax
(@JaxKnite) reported
Everyone in #NewWorldMMO #NewWorld AFK scripting, you trash. Hope you can fix this @playnewworld