Shaw

Shaw Outage Map

The map below depicts the most recent cities in Canada where Shaw users have reported problems and outages. If you are experiencing problems with Shaw, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Shaw users affected:

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 279
Vancouver, BC 214
Edmonton, AB 156
Burnaby, BC 90
Surrey, BC 86
Winnipeg, MB 71
Victoria, BC 30
Red Deer, AB 30
Saskatoon, SK 23
Toronto, ON 22
Montréal, QC 19
Richmond, BC 17
Thunder Bay, ON 16
Langley, BC 15
Nanaimo, BC 15
North Vancouver, BC 13
Coquitlam, BC 13
Lethbridge, AB 11
Abbotsford, BC 10
Maple Ridge, BC 10
Delta, BC 9
Salmon Arm, BC 9
New Westminster, BC 9
Kelowna, BC 8
Airdrie, AB 7
Sault Ste. Marie, ON 7
Chilliwack, BC 7
Cochrane, AB 6
St. Albert, AB 6
Kamloops, BC 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • G0P15T0N5 Eric Chaboyer (@G0P15T0N5) reported

    @ShawInfo @telus I am getting fiber optic wifi most likely. My console will be right beside it, would the signal be even stronger if I plugged it in with Ethernet cable?

  • albertarulez Matt (@albertarulez) reported

    @Huphoi1 @Shawhelp Best there is. I have NEVER had a problem with Shaw help. Unlike the USELESS Telus goofs

  • kel_varn Kel Varnsen (@kel_varn) reported

    @Shawhelp @TheNeilInstant Same here, I can cast everything but BlueCurve. The ability to cast from BlueCurve comes and goes, this is not an ChromeCast problem.

  • Robista1985 Rob Campagna🇨🇦 (@Robista1985) reported

    The biggest mistake I ever made was leaving @ShawInfo for @TELUS internet is awful

  • Im_Durkle ꧁Durkle💜💛꧂ (@Im_Durkle) reported

    @hanithen1 @ShawInfo Damn I was lookin to host you friend!!

  • Calgary_Bigfoot Calgary Bigfoot (@Calgary_Bigfoot) reported

    @Shawhelp anyone else in #Acadia reporting internet connectivity issues?

  • TheNeilInstant Neil Instant (@TheNeilInstant) reported

    @Shawhelp my blue curve app will not cast to my chrome cast. I can watch shows on my phone, but not on the tv? What’s the problem?

  • masonstcc Jonathan Mason (@masonstcc) reported

    @Shawhelp There is a special event on the WWE network at 9am on this Thursday. I can't find it to PVR it and I'll be at work. Any assurance that WWE Crown Jewel 2021 will be on WWE Network in Canada at advertised time? It isn't showing in listings as of last night.

  • Binkuwa •ɐpɐɹɐu 🦻🏼💫 (@Binkuwa) reported

    @Shawhelp Your technician didn't show up today either. Too bad I liked shaw! I might go with @TELUS if they can guarantee internet connection by today or tomorrow.

  • Huphoi1 Huphoi (@Huphoi1) reported

    @Shawhelp Your service members have admitted to coming and replacing our router, knowing it won’t fix the issue. That’s not “wanting to help”

  • abhishekshaw401 Abhishek (@abhishekshaw401) reported

    @Shawhelp is there an internet outage in Calgary SW?

  • sumicatherine Sumi (@sumicatherine) reported

    @Shawhelp This is an ongoing issue that I have experienced as well. Also sometimes the sound if off for the recordings if they even work as well. Also I am not finding any info on an outage but my service is not working- not exactly sure why I switched to bluecurve. No WiFi = no tv...

  • DPernitsky Dustin (@DPernitsky) reported

    @Shawhelp I’ve reset it multiple times, probably at least once a week and the problem persists.

  • Huphoi1 Huphoi (@Huphoi1) reported

    @Shawhelp Your customer service is absolute garbage. Fronting like you guys actually help

  • ingridpolini Ingrid T. Polini (@ingridpolini) reported

    @Shawhelp Hi! There was a outage in Langford (BC) all day and has been marked as solved tonight, but me and other users are still unable to connect! any idea when the issue will be solved?

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