Shaw Outage Report
Why is my Shaw service not working?
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Shaw reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Shaw compensate me for the outage?
The recent Shaw outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Shaw if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Shaw has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (54%)
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TV (16%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (1%)
Live Outage Map
The most recent Shaw outage reports came from the following cities: Belleville, Vancouver, Burnaby, Calgary, Duncan, Surrey, Saskatoon, Edmonton, Fort McMurray, Invermere, Winnipeg, Maple Ridge, New Westminster, Langley and Parksville.
| City | Problem Type | Report Time |
|---|---|---|
 Belleville |
TV | |
| Vancouver |
Internet | |
| Vancouver |
Total Blackout | |
| Burnaby |
Internet | |
| Vancouver |
Wi-fi | |
| Calgary |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Karen Lindsay
(@hockeymom1) reported
@Shawhelp hey Shaw. 3 days. 3 outages. Not a happy customer here!
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Petra Leinemann
(@petriedish) reported
@Shawhelp On Demand is missing a bunch of episodes from @prodigalsonfox Season 2 on Global. Available episodes jump from 7 to 11...8 thru 10 are missing. Can you help?
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easy R.
(@srose180) reported
@Shawhelp help again 😭
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Renée Layberry
(@publishingrenee) reported
@Shawhelp We just reset the modem. It's working again for now hut we've no idea when it'll go down again. 4 times we've had to reset in the last 3 days. Twice today. It's clearly a modem problem. Shaw needs to replace the modem ASAP. Like, by tomorrow. Friday is not acceptable.
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Jody Vance
(@jodyvance) reported
@Nancy_Simonetta @Shawhelp Not NEW. First modem .... I ordered service FIVE weeks ago. Was immediately charged - but received zero equipment. Until today. Again: employee CHRISI650 is a goddamn hero.
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Ali Grotkowski
(@AliKira) reported
@Shawhelp our internet speed is so slow right now that we cannot work from home effectively. DM sent. Please help? We should have Gig+ speeds.
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Improjoe
(@Improjoe) reported
@pastayoyo @Shawhelp I wonder if @TELUSsupport would do that to their customers. I’ve never had an problem like this before with them! 👀
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Amanda Burke
(@amandaburkebiz) reported
@Shawhelp Thank you for the prompt reply this morning. Got tech support right away and they were great.
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Devon Cornwallis
(@CornwallisDevon) reported
@Shawhelp I am not asking an account specific question Blair :) I was just hoping that an open public discussion could help other customers, surely that would would be a good thing ?
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Fiacc O'Brien Moran
(@fiacc) reported
@Shawhelp widespread slowdown on bowen island, multiple people reporting, your chat support can't seem to understand the concept of a widespread outage.
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Renée Layberry
(@publishingrenee) reported
Disgusted with @Shawhelp who told us on Saturday, when our internet went down, that they can't send a tech with a new modem until this Friday. My husband and I both work from home. Totally unacceptable. Just send someone over to drop off a new modem, FFS!
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Egg
(@AndisonSullivan) reported
@Shawhelp Shaw is just bleh. Never get speed that where advertised, most days the internet is out more then not
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Vu Nguyen
(@vutangclan2) reported
@Shawhelp I’m at work with no internet now going on 5 hours. Your help desk says no tech can come until tomorrow. Anyway you can speed it up? Losing time to bid on work, invoice customers and we’ve gone back to paper work orders.
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D S
(@AdultInDaRoom) reported
@ShawInfo ... why no internet connection? You have no phone support. Your chat bot and people can’t do anything because of a “maintenance issue”. Seriously WTF?! Is this how you respect customers? If we are disposable after thoughts, what do you think that makes you?
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Steven Patrick
(@S_P_Patrick) reported
@Shawhelp hey my dudes... my cable is down atm. You guys having issues in SW Yeg?
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Fiacc O'Brien Moran
(@fiacc) reported
@mintsource @Shawhelp True, but presumably something is broken. You'd think they would want to fix it.
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easy R.
(@srose180) reported
@Shawhelp I am sending you a dm as I am still having issue with my Shaw on demand
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Greg Nicholson
(@Gregeezer) reported
@Shawhelp Hi. Messaged you here about 10 hours ago, kinda need short answer soon as I might want to cancel tech home visit.
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Devon Cornwallis
(@CornwallisDevon) reported
@Shawhelp We are moving to Ont., cancelled service, were told we owned equipment, then got a robocall saying we didn't and had to return tech...we have scrapped it ! Have been going around in circles on the phone WTF!? #Shawsajoke #Shawsux
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Devon Cornwallis
(@CornwallisDevon) reported
@Shawhelp No...Public works for me. Question....Forget that one dept. told us we owned the tech then another said we didn't, just answer me Y you want a 15 y o modem back that was giving us crappy service? Why can't I just recycle it?
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Nat The Steeped Tea Addict
(@NatalieL72) reported
@Shawhelp Hi, I am experiencing service outage. I tried rebooting. Cable, internet, and phone is down. Is there any info on what is happening or how long until service is restored?
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dan
(@mintsource) reported
@fiacc @Shawhelp well the thing is technically it's not an outage as it's still working... it's just we are getting unusable download speeds of 1.7mbps rather than the ~100-600mbps we are paying for.
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Dean Edmonton
(@DeanEdmonton) reported
@Shawhelp the streaming tv service by Namao north of edmonton in Sturgeon County, crossing at rivers edge is freezing up AGAIN. LESS THAN5 DAYS since the same problems.
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▌│█║▌║▌║Alan Smithee - 1 Vax ║▌║▌║█│▌
(@oiler_country) reported
@Shawhelp It seems many of us in #yeg are down with shaw cable. I'm in west Edmonton Internet is suffering but still usable (barely) Anything showing up on your end?
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Nick Longo
(@nickenjel) reported
@Shawhelp is wifi down in Cedar BC by the Nanaimo airport… Adshead Rd to be somewhat exact
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Jennifer d'Entremont
(@jdeworks) reported
@Shawhelp hey guys, I am wondering if there is service happening in our area (Canmore) our blue curve wifi is not working and I restarted it with the same outcome.
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Renée Layberry
(@publishingrenee) reported
@Shawhelp We've been on chat with your customer service three times already.
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Fiacc O'Brien Moran
(@fiacc) reported
@Shawhelp widespread slowdown on bowen island, multiple people reporting, chat support pretending it's not an outage
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Fiacc O'Brien Moran
(@fiacc) reported
@mintsource @Shawhelp They just dm'd me to say there isn't an outage.... Which there is because we're reporting it.
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easy R.
(@srose180) reported
@Shawhelp my on demand isn’t working... help