Xplore Outage Report
Why is my Xplore service not working?
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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Xplore reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Xplore. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Xplore compensate me for the outage?
Xplore outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Xplore and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Xplore has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Xplore users through our website.
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Internet (77%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent Xplore outage reports came from the following cities: Montréal, Victoriaville, Moncton, Calgary, Québec, Orangeville, London, Dartmouth, Summerside, Spruce Grove, Edmonton, Brantford, Donnacona, Brampton and Bolton.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Victoriaville |
Internet | |
| Montréal |
Internet | |
| Moncton |
Internet | |
| Moncton |
Internet | |
| Calgary |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Xplore Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Hagel
(@shagel11) reported
Hey @Xplornet I now see that your customer retention is a crappy as your service. I sent an email a week ago and still no response. #notsurprised. #brutalprovider
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Repinerator
(@Repinerator) reported
@Xplornet BTW...the dealer “New Horizons Communications” that u use that was originally sent 2 fix my issue-I had 3 #’s for them. Left many messages. No 1 there answers their phones/doesn’t return calls. I looked up their FB page & their feedback is horrendous. Why use a dealer like that?
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Steve Hanson
(@SteveHa20214081) reported
@Innectic @SpaceX The internet from viasat xplornet wild blue etc geosats is poor 24/7 365 . Starlink is a great option. Even if a few bumps. Outages are minimal unless it was mounted where trees interfere.
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Sean Jemit 🇺🇦
(@SeanGemm) reported
@Xplornet Short of adding another satellite, your system can’t be fixed. It is garbage. Beware potential subscribers.
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Vicky Ehlert
(@vickye9296) reported
@TheenergyEng @jkenney Xplornet is awful. I had CCI before they sold out to xplornet and remember now why I quit using them in the past. My speeds are up and down like a yo-yo. If I could afford the initial starlink setup I'd switch today.
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Eh-train 🇨🇦🇺🇦
(@Ehtrain8) reported
@Xplornet This is the worst scam of an internet service. Sign up for #starlink instead and save yourself the headaches
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InvertedCow
(@CowInverted) reported
@Xplornet yes I was chipping through Ice yesterday, Followed by using a heater to melt the remains of it, I realized that watching Ice melt is almost like watching a livestream on your "Highspeed" service except faster.
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russ hall
(@rustysask) reported
@PremierScottMoe Any one of us with the ‘Kings of Throttle’ Xplornet shouldn’t find that hard. Last evening after being dropped from another Zoom meeting, I called ‘’again.’’ As usual I’m stupid and they are smart kind of conversation went on with Xplor for an hour instead of my Zoom meeting.
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Wesley MacDonald
(@AvaholicWes) reported
@Xplornet seems like southwestern Ontario may have an outage. South Woodslee to be exact. Full outage across all servers
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SoggyGarlicBread
(@GarlicSoggy) reported
@Xplornet internet isnt down but cannot watch or see videos/pictures at all? been happening since midnight lastnight, also cannot connect to any servers, like videogame server and such, area is around Grande Prairie, Alberta
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Adrienne Ivey
(@adrienneivey) reported
@Huskerhuntshawn @Xplornet Wouldn’t it be nice to just once, get the service you pay for?
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Repinerator
(@Repinerator) reported
@Xplornet 1/2 I tweeted this 2 days ago & ur just offering help now? If I had waited on u, I would be on day 11 of no internet. After finally demanding talks w/a supervisor, I finally got my modem replaced.
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Jamie Ellen 🏳️⚧️
(@IAmJamieAgain) reported
@FridayInHalifax It's only since late last year that Bell ran a fibre line past our door that we got a usable internet connection. Prior to that there was a Rural Broadband radio connection that was often not much better than dial up, or an xplornet satellite connection, unusable in bad weather.
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Eh-train 🇨🇦🇺🇦
(@Ehtrain8) reported
@Xplornet I had Xplornet. It was the worst internet I’ve ever had, to the point that it’s a scam. I wouldn’t recommend it to anyone. Go with @SpaceXStarlink
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Repinerator
(@Repinerator) reported
@Xplornet 2/2 it took SO MANY phone calls...all over a modem. U guys really dropped the ball, and was told so by the supervisor that I had to finally ask to speak to to get a resolution. It shouldn’t have come to that. As soon as another option comes to my area, I’m SOOOO done w/u!
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Jim Roe
(@JimRoe_Toronto) reported
So, @Xplornet tells an Ontario senior, who has been a customer for years, to risk life and limb by climbing up on an icy roof in the middle of winter to retrieve 10 year old tech or else risk a fine? Really, @Xplornet, really? Friends, please help me amplify this.
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Cindy Young
(@diamondone1999) reported
@Xplornet NOT good customer service for an internet company to do maintenance during the week and during the day!! #FAIL
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GreenDLawn ⭕
(@GreenDLawn) reported
@CanuckCalgary @jkenney Well xplornet has been buying out small providers and forcing clients onto their slow networks. They got alot of cash from the government in the recent years.
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Tim
(@timsmish1) reported
@Xplornet god I can’t wait to dump your ****** service. As usual it’s NOT working. Worst service and your company SHOULD be sued.
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Brookwater Farms
(@HREBrookwater) reported
@Xplornet Getting 10× with Starlink . Explornet di not even want the equipment back . When we canceled they offered the service for $100 less
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Crystal
(@Ctbp1999) reported
@Xplornet The service sucks so bad
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onepunchhockey
(@onepunchhockey) reported
@Xplornet service is down in southwestern Ontario? Power cycled and still no internet.
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Gonna win the cup!
(@Geetee_123) reported
@kurse4 Appreciate the insight. Definitely less internet traffic here in the winter months with kids gone... so speed has been suffiecient lately. But yep, @Xplornet has been far too unreliable for far too long, and customer service dropped off the map.
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Sandra Whitney
(@SandraW33736453) reported
@Xplornet Don’t be fooled, they have overloaded their system and the service is ****!
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Jess 🦕
(@JessicaEvaLove) reported
If you live in rural NB and are considering @Xplornet I highly recommend burning your house down instead. They are by far the WORST company to deal with for both customer service and internet connection. You’re better off with @SpaceXStarlink
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Wesley MacDonald
(@AvaholicWes) reported
@Xplornet satellite is back on but no sign of internet anywhere. Is anyone aware of this problem yet in southwestern Ontario
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Moe's Mending
(@MoeFraser) reported
@Xplornet No improvement around here. Live 2 km from a tower built last year and no service. Live on provincial highway and only get satellite service. Built your towers higher
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Slutrick
(@SlutrickStar) reported
@Xplornet Too bad your service is trash
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Mark Goldberg
(@Mark_Goldberg) reported
For 2 full years now, I've relied on @Xplornet Fixed Wireless for my connectivity during the pandemic. It consistently delivers high quality service, powering multiple computers and concurrent HD video streams Fixed wireless is a viable rural broadband solution #CRTC #CDNtech
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russ hall
(@rustysask) reported
Any one of us with the ‘Kings of Throttle’ Xplornet. Last evening after being dropped from another Zoom meeting, I called ‘’again.’’ As usual I’m stupid and they are smart kind of conversation went on with Xplor for an hour instead of my Zoom meeting.