Xplore

Xplore Outage Map

The map below depicts the most recent cities in Canada where Xplore users have reported problems and outages. If you are experiencing problems with Xplore, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xplore users affected:

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Xplor (formerly known as Xplornet) is a Canadian wireless carrier and rural internet service provider. It is the largest rural fixed wireless broadband service provider in the country. Offers wireless internet services using satellite or 4G technology.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 187
Toronto, ON 136
Calgary, AB 120
Edmonton, AB 80
Ottawa, ON 42
Saskatoon, SK 42
Brampton, ON 40
Regina, SK 33
Kitchener, ON 26
Hampton, NB 25
Winnipeg, MB 23
Halifax, NS 21
Spruce Grove, AB 16
Brantford, ON 13
Guelph, ON 12
Barrie, ON 11
Vancouver, BC 11
Cambridge, ON 11
Gatineau, QC 11
Charlottetown, PE 10
Moncton, NB 10
Dartmouth, NS 10
North York, ON 9
Laval, QC 9
Québec, QC 8
Belleville, ON 8
Hamilton, ON 7
Mississauga, ON 7
Borden-Carleton, PE 7
London, ON 6

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xplore Issues Reports

Latest outage, problems and issue reports in social media:

  • Trvlrgirl64 LEW (@Trvlrgirl64) reported

    @Xplornet Please let me know if there is a problem with the Ste Genevieve tower in Manitoba. I have no connection. I also do not have 43 mins+ to hold on the phone. In the interest of better Customer Service, please consider updating your website with Issues and Outages.

  • lWeedaa lWeedaa (@lWeedaa) reported

    Haven’t been able to stream this week and won’t be able until monday at least. My streaming network @Xplornet is down. Technician is schedule for repair on monday

  • nielsernest Ernest (@nielsernest) reported

    @Xplornet has such bad service that almost every evening the internet stops working completely. #xplornet

  • ggkavana Glenn Kavanagh (@ggkavana) reported

    @KenJKavanagh @Xplornet Have they tried doing any trouble-shooting remotely?

  • VoosieVooters Lomaxcat (@VoosieVooters) reported

    @Xplornet @chriswtburke Any updates on the Thorpe tower near Odessa/Wilton ON? Out since December and can't get anything from support. They write tech requests that are then cancelled. I am beyond fed up.

  • mrrgteacher Mr. Restoule General (@mrrgteacher) reported

    @Xplornet Our internet is out. Are there known outages in our area or is it just us? Tried resetting the router and that didn’t help.

  • cpwcsk Chad Peters (@cpwcsk) reported

    @Kotyjo Starlink is life changing. Updates don't take 2 days and destroy your data cap. Xplornet is one of the worst providers out there.

  • RBessette56 ⛄️Reilly Bessette🏁 (@RBessette56) reported

    @Xplornet do better, if the pushy Westman internet salesman is going to guilt me for using an American company, atleast make sure the service is functioning.

  • The_Big_P Steve Pelech (@The_Big_P) reported

    @Xplornet can you please fix the internet issue just east of Red Deer in Red Deer County? It’s tough to do live classes without internet… Unless you want to chip in on the cell phone bill….

  • BenHelleman Ben Helleman (@BenHelleman) reported

    @Xplornet Unfortunately my 50/10 service gives me 10/1 after service was done on the network lol. Hope you can fix it, because I sure don't feel like paying for it.

  • IanMcPHE7T2 Ian (@IanMcPHE7T2) reported

    @mcduffiechrisAU @Xplornet Not sure where you are but same here in North Halton. Can’t wait until Standard Broadcasting hooks us up to fibre connection in a month or so then I can kiss this ****** over priced xplornet “service” goodbye

  • mcduffiechrisAU Chris M (@mcduffiechrisAU) reported

    .@Xplornet hey, just upgraded to LTE service 3 days ago and now we have ZERO wifi...in Southern Ontario...

  • RobM1962 🇨🇦 Grinch🎄 (@RobM1962) reported

    @CBCNB Xplornet has had years to upgrade their service. I live in southern NB and we were promised better service many years ago. When I got Starlink and cancelled my Xplornet they didn't even want their equipment back it was so outdated. Just like our government.

  • RektifyCrypto Rektify (@RektifyCrypto) reported

    @dat3010 @thunderf00t Yes, Xplornet is probably the worst company I have ever had to deal with. Additionally I had to run a VPN to avoid their periodic disconnections for using a streaming service like netflix or youtube. I am beyond thankful for Starlink, even if Elon is a snake oil salesman.

  • IAmMeJustDom Dom (@IAmMeJustDom) reported

    Anyone else having issues with @Xplornet ? Been on and off since about 6pm Friday night #xplornet

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