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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (44%)
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Errors (15%)
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Online Features (14%)
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Sign in (12%)
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Device Failure (11%)
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Website Down (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tacna |
Errors | |
 Köln |
App Crashing | |
 Sabadell |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
| Ingelheim am Rhein |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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CelticPita
(@CelticPita) reported
@FitbitSupport CHARGE 4 known problem. I have to forget it and re-pair it 2-4 times a day. I’ve done all the resets and troubleshooting and it never works. Ready to ask for a refund.
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Sand
(@Sandhu14908391) reported
@TruPlaya1870 @fitbit You can just change location to US in profile and settings.. there are many bad reviews for fitbit. They also charge monthly premium for acess to data details. SpO2 requires 4 hrs to process and see.
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Hurricane Diana
(@dianamcqueen) reported
.@FitbitSupport are you going to fix the issues with the Mac desktop app or the Alta HR with Android 11? How long do your products last before you kill them off?
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Hurricane Diana
(@dianamcqueen) reported
hey @fitbit, what the heck? You don't suppor the google pixel 3a? But you did a few months ago. Now my tracker won't pair. Alta HR with Android 11 is impossible? Do you have a timeline to fix this? Thanks. @FitbitSupport
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CHRIS DOYLE
(@ChrisDoyle_23) reported
Fitbit Versa constant black screen nothing works any help? @fitbit @FitbitSupport @FitbitUK
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wash ur hands!! 😒
(@waterybaygirl) reported
The @Fossil sports watch gen 4 really isn't **** lol not intuitive, the screen never stays on, can't get features to work. I should have gotten a @fitbit 😭😭😭 I'm so mad
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SpeakYourTruth
(@SpeakurTruth2) reported
So @fitbit has trackers that never last more than 12 months. When you call for help they say that the trackers syncing to the app (the whole point of using it, for health data) isn’t covered for replacement. I’ve been a customer over 5 years. They refuse to help us. #dontbuy
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Jon Price
(@Jon_Price_UK) reported
@FitbitSupport Just getting worst on battery. Tried all the efforts to reduce. I don’t use it now so want to exchange.
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Yogesh G V
(@YogeshGV2) reported
@FitbitSupport First give service, you people are making inferior product with high price. Worst product with service..
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Strasburgs Chiropody ‘Dr Toe’
(@drtoechiropody) reported
Hi @FitbitSupport my charge 3 just charged up and wouldn’t sync so as I was trying to fix that issue, the Fitbit stopped working and is black screen. I’ve have it about a year or so but I’d lost it in March. Just charged it again and it smiled at me, then wouldn’t connect. Help
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akay arora
(@akshayarora747) reported
My watch is showing problem and its been only month i bought this!! and no support is being provided by fitbit.@FitbitSupport
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SpeakYourTruth
(@SpeakurTruth2) reported
@FitbitSupport So it takes me telling people the truth letting others know as warning, publically, for you to “act” like you want to help or really what it is: “look into” the case? When honestly, it’ll just be the same answers for the last 5 years & the last 3 hours I’ve been speaking to you?
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John Hill-Daniel #BlackLivesMatter
(@Jollymath) reported
@FitbitSupport I had the same problem come back, and had to clear user data and go through the setup process again to resolve. Hope this doesn't happen every three days
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Eri ca ca ca
(@Ericacaca6) reported
@FitbitSupport It says it’s synced to the Fitbit - how do I make it sync to my sons Fitbit rather than my 0 steps since I don’t have a Fitbit - just an account. I think that’s the problem - it’s registering me not him!
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Jackson Pentland
(@actuallyjackson) reported
@FitbitSupport I have spoken to four people at fitbit 'support' today. Not one of them was able to actually respond to questions out to them nor resolve (or even acknowledge) the issue...I feel like I'm speaking another language to them! #terrible #customerexperience #failure
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✨💫Bubblegumbitch💫✨
(@callmemalady) reported
Dear @FitbitSupport I might need some help with my Fitbit :/
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LORNA jane
(@LORNAja66587485) reported
@FitbitSupport hi my fitting says I've burnt calories but I've not moved its a fit bit 3 please can you help regards Mrs honey
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Angie Dallison
(@tazladytaz) reported
@fitbit hi, My fit bit keeps dropping connection and I have to unpaired and repair(which sometimes takes a number of attempts to repair). Even after being repaired it won't record my exercise minutes at all and hasn't done for a few weeks. Can you help?
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Christian Harris
(@Chalfont14) reported
@FitbitSupport my inspire 2 stopped tracking sleep and activity types 2 weeks ago. I've restarted, but still nothing. Any advice on how to fix it? Christian
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Yogesh G V
(@YogeshGV2) reported
@FitbitSupport (#38076511), you will get all details... I am frustrated with your policy, device and customer care replies. Such a worst product..
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Jules
(@julesrich) reported
@FitbitSupport hi I have a fitbit versa and yesterday the screen stopped responding when I tried to log an excercise and then it just turned Black - it's still counting steps but no display on the screen please help
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Anne-Marie Savastano
(@AnneSavastano) reported
@FitbitSupport Hi. I'm very happy with my Versa 3 but the last week or so the breakdown of the sleep analysis has gone a bit strange. When you press for more information the data it provides is incorrect. Eg it say it's light sleep when you were awake. Could you fix this please?
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Katie Williams
(@katie_2521) reported
@FitbitSupport hoping you guys can help for some reason my saved exercises on my fitbit device are no longer the same as to what's on my dashboard I have done a reboot any advice?
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TLCS-DRY
(@TlcsDry) reported
from
Eastbourne, England
So my @fitbit Alta has the well known ‘black screen of death’ fault and is out of warranty. @FitbitSupport have only offered a 30% discount on selected products despite knowing there is a known fault with the Alta! POOR customer service from such a big brand 😡@fitbituk
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Liz Birch
(@mrsbirchy) reported
from
Huntspill, England
@fitbit my charger has stopped@working for my versa is this a common problem ?
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ahdht33
(@ahdht33) reported
@FitbitSupport got new fitbit for birthday on 04/12/20. Installed qicjly no problem but in the few days since I got it I have had problems no movement reminders at all and today no sleep record. Why are your devices so susceptible to errors?
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Kate Norton
(@twits57) reported
@FitbitSupport hi I've a charge 2 and can't get it ti sync with my phone, help
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bharat anand
(@bharat_anand) reported
@FitbitSupport hi could you please help with the India customer care number
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Ilka Knüppel, MA
(@IlkannaJones) reported
from
Mays Chapel Village, Maryland
@FitbitSupport Yes, I read all that and it’s still not working. Of course I didn’t keep the original receipt. It’s about a year old. What are my options?
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TLCS-DRY
(@TlcsDry) reported
from
Eastbourne, England
So my @fitbit Alta has the well known ‘black screen of death’ fault and is out of warranty. @FitbitSupport have only offered a 30% discount on selected products despite knowing there is a known fault with the Alta! POOR customer service from such a big brand 😡