Fitbit

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fitbit Outage Chart 12/11/2025 12:35

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Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  1. App Crashing (47%)

    App Crashing (47%)

  2. Online Features (18%)

    Online Features (18%)

  3. Errors (16%)

    Errors (16%)

  4. Website Down (11%)

    Website Down (11%)

  5. Device Failure (5%)

    Device Failure (5%)

  6. Sign in (3%)

    Sign in (3%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesLouisville Website Down
United StatesVirginia Beach Website Down
FranceFréjus Errors
United StatesClearwater Online Features
United StatesArlington Errors
GermanyHalle (Saale) Errors
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • squoctobird Melly (@squoctobird) reported

    @FitbitSupport please help, I have tried everything.

  • screamifyacan Alek Urosevic (@screamifyacan) reported

    @fitbit your registration form for refunds is broken. Please can you help me?

  • ennaojt Kamaboko Gonpachirou (@ennaojt) reported

    @FitbitSupport Hi, discount for Ionic recall has 2 codes separate for devices and accessories. In the email, it says that we have to use all in one transaction. Promo code bar only allows one code to be used. I dm-ed already as well. Pls help. Tq.

  • MaeRiya21 Mae (@MaeRiya21) reported

    @fitbit - I reached out about the screen display failure on my charge 3 and was told my device is now “out of warranty” despite the fact that I’ve had ongoing issues since the first month of use and Fitbit didn’t acknowledge the underlying issue.

  • NicolaBardon Nicola Bardon (@NicolaBardon) reported

    Hi @FitbitSupport, the screen on my charge 3 is not working properly, I can only see the bottom quarter of it. Where can I get it fixed?

  • realeleanorb eleanor (@realeleanorb) reported

    @FitbitSupport I need help

  • themainapp themainapp (@themainapp) reported

    @FitbitSupport Again app is up to date and seems like could have fixed this within 4 years. Shows how “hard” you are working to fix this error lol.

  • disaster_dave Dave Nichols - Vaccinated & Boosted (@disaster_dave) reported

    So my @Fitbit won't update, and Tech? Support had me jump through all the hoops we all know: Hard restart Turn Blue tooth off and on Re install and then I get this "Thanks for your efforts. We’re aware of this issue, but may not be able to provide a fix in the near future."

  • violetsofagb Maryam ♡ (@violetsofagb) reported

    @FitbitSupport Hi! My fitbit versa 2 is repeatedly disconnecting from my iphone. i have restarted both my phone and fitbit, uninstalled/reinstalled the app and disconnected/connected bluetooth multiple times. please help!

  • amkb12 Amy (@amkb12) reported

    @FitbitSupport had to manually log some exercise today and since then my steps sync, but then revert back to the previous number. Have tried ALL suggested fixes, still not working. Some help would be great.

  • ennaojt Kamaboko Gonpachirou (@ennaojt) reported

    @FitbitSupport I've been telling over and over again that there are 2 discount codes provided. And the promo bar only allows for 1 discount code to be applied. Understand the problem before responding with generic responses. Solve the problem.

  • LoserSquad4Life The Loser Squad (@LoserSquad4Life) reported

    Bought a @fitbit @FitbitSupport versa 3, cant get text notifications, spent all day doing everything from their tips pages and multiple youtube videos, no avail, got phone call and snapchat notifications but no txts, $230 piece of garbage

  • V4n5 Ivan Juwono (@V4n5) reported

    @FitbitSupport I am sending you a DM regarding false charged for trial premium membership. Please respond my DM as I dont know where else I can address this issue. I live in Canada.

  • JoBucha30264134 Jo Buchanan (@JoBucha30264134) reported

    @FitbitSupport how long is acceptable to wait for an escalated issue response?

  • brookeOB1 Brooke Oberwetter (@brookeOB1) reported

    @DeannaKathleen @fitbit @FitbitSupport Did this get solved? Having the same issue after the time switch.

  • mysocalledsocks Peter Dunsdon (@mysocalledsocks) reported

    @FitbitSupport Hi! I have been affected by the Ionic recall. I have just registered to get my discount code, but when I enter it in the discount store it says the code has already been used. Can you help?

  • janewilson90 Jane Wilson (@janewilson90) reported

    It really is astounding that so many years after its release, the @fitbit period tracker is still as garbage as it was on day 1.

  • debunu Prasad Routray (@debunu) reported

    @FitbitSupport can u help in replacing my watch band. Its broken and one is struggling to find any help .. I can be reached on 9686805400

  • abhyudaygurram Abhyuday (@abhyudaygurram) reported

    @FitbitSupport, please fix the silent alarm duration. It’s way too short for many to wake-up!! #fitbitsilentalarm

  • MaeRiya21 Mae (@MaeRiya21) reported

    @FitbitSupport @fitbit Also, that response was besides the point. I take issue with the fact that I raised the issue of my screen display multiple times DURING the warranty period but Fitbit did nothing to trend and address the underlying concern.

  • disaster_dave Dave Nichols - Vaccinated & Boosted (@disaster_dave) reported

    Great service from @FitbitSupport (NOT) reading from scripts instead telling it was a known issue. Idiots

  • zsilvs303 Zach Silverman 🇺🇦 (@zsilvs303) reported

    @fitbit customer service is absolute garbage

  • realeleanorb eleanor (@realeleanorb) reported

    @FitbitSupport please help me with my warranty

  • nepo70s Νεπωκράτης | Nepocrates (@nepo70s) reported

    @FitbitSupport May I ask about my order of new Fitbit Sense that I’ve ordered on Saturday. But I heard about Shenzhen lock down. I want to know if there any problems could cause this shipment to be late? (I live in Thailand)

  • realeleanorb eleanor (@realeleanorb) reported

    @FitbitSupport please help me

  • sade_bakare1 Sade Bakare (@sade_bakare1) reported

    @FitbitSupport Hello. My watch is broken and the support keeps cutting off

  • S1mpson Nigel Simpson 🔴⚪🔴 💙 (@S1mpson) reported from Durham, England

    @FitbitSupport Is this issue causing a lot of phones to lock up.... It has been doing it for a few weeks on my android... I keep getting message and if I choose wait from the options it allows me straight back in ... Until the next lock up 1 minute later

  • squoctobird Melly (@squoctobird) reported

    @FitbitSupport The problem corrected itself overnight. Thanks.

  • LyndaShrager Lynda Shrager, OTR, MSW, CAPS (@LyndaShrager) reported

    @FitbitSupport I have the charge five and when I get a text or call I can see it if I scroll through to find notifications on the device but I get no vibration and it doesn’t come across in real time. I have tried all of the troubleshooting for syncing. Help!

  • MaeRiya21 Mae (@MaeRiya21) reported

    @FitbitSupport @fitbit If Fitbit had requested the device for inspection during the warranty period. I wouldn’t be sitting here with a broken device when it’s only 1.5 yrs old and outside of it’s warranty period