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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (46%)
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App Crashing (21%)
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Website Down (11%)
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Online Features (10%)
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Errors (9%)
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Device Failure (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Vernon |
App Crashing | |
 Köln |
Sign in | |
 Zaragoza |
Sign in | |
 Spring |
Website Down | |
 Dudley |
App Crashing | |
 Sydney |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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gold.1969
(@gold_1969) reported
@FitbitSupport my green lights are not working on my blaze. I have tried to re synch and everything. Please help.
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Sarah Ingrassia
(@issylid) reported
@FitbitSupport can someone help please ? My versa app is not recognising my email address and password combo even though i know it’s correct ?
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Brittany 🧘🏻♀️👩🏻🎨
(@purplerainblue) reported
Just now realizing I can't set an alarm from my fitbit app for my Charge 3? Wtf is this **** @FitbitSupport Bring back the option in the app
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didier andre
(@misterdid) reported
@FitbitSupport I want my SPO2 history back. It is now gone and my premium subscription is useless 🤬…support didn’t solved the issue this morning. And I see I am not the only one…any resolution ETA ?🤨
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Karen Redman
(@kaz74red) reported
@FitbitSupport hi since the update on the app this morning, my battery seems to b draining quickly. Its not even a month old. I have put it on dim, turned screen always on, off. Did all the things I think that could b draining it. Please help
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Kid
(@Kidechka) reported
@FitbitSupport I have a Sense and the spo2 app is installed. The health metrics tile says that it's not installed and it doesn't show me any data. I was on chat with tech support last night for an hour and nothing is resolved. Please help!
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𝕰𝖓𝖉𝖆 𝕼𝖚𝖎𝖌𝖑𝖊𝖞
(@Squiggerzz) reported
@fitbit I need some assistance please, can you help me out?
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Shreya Sharma
(@shreya5195) reported
@FitbitSupport It is not working
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paramjot
(@paramjotb) reported
@TataCLiQ @fitbit Bought Fitbit versa 3 Tata Cliq id 113597280, syncing issues with Fitbit app. Trying for 3 days to return and get refund, but Tata Cliq has numerous conditions(not mentioned earlier). Not getting resolution from Tata Cliq, disappointed☹Can anyone help me.
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Naya Clinics
(@NayaClinics) reported
@fitbit my pay feature on my sense is not working. When attempting to pay, everything seems to work fine, but then the card machine says payment could not be competed. Same problem with 2 different cards in 2 different stores. Please advise
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Milena Handarova
(@MHandarova) reported
@ketocoachvic @fitbit I thumb down the damn thing every time I see it
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Sara Hailan
(@sarahailan) reported
@FitbitSupport hey there, my fitbit isnt working. black screen, have tried to reset numerous times. pls help!
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Mikussdog
(@mikussdog) reported
@scutler59 @FitbitSupport Same issue for me today. Must be a backend Fitbit issue. #Fitbit #charge4
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Simone
(@Sim1fun) reported
@michael47380969 @fitbit yeah, I tried to talk to someone in support on twitter and they didn't help AT ALL. Very discouraging.
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tejas chheda
(@tejas_chheda) reported
@FitbitSupport @FitbitIN Why isn't there any option of Shipping to India while trying to file a claim? The band of my Versa 2 broke down in much less than a year after purchase.
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Cid Jason
(@cidjason2006) reported
Hey @FitbitSupport, my Fitbit Versa 2 wont sync on the app on my iPhone 11 when I am connected to WiFi, help?
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The Anonymous Rebel
(@rebelanonymousx) reported
@FitbitSupport I've already taken all these steps and the issue could not be sorted out and it was told that the latest patch update for the app will sort the issue out! Eagerly waiting for the same for almost a month now!
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michael
(@michael47380969) reported
@Sim1fun @fitbit I bought the luxe from Fitbit and I would like to exchange the band for a different color. Make sure you are confident with what you are buying. The exchange process is horrendous!! Bad customer service.
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Phyllo Dough
(@philadopolis) reported
@FitbitSupport This is not a new issue. You've fixed individual entries for me before, but that doesn't fix the root problem.
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Jyoti Vijay
(@JyotiVijay12) reported
@FitbitSupport looking forward to getting support on issues with fitbit versa.!!!! Doesnt work after wearing in swimming pool, which is supposed to be waterproof in nature and has a feature to track swimming as workout..!! Faced same problem twice.
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Bubbles Troubles
(@untamed_Bubbles) reported
@FitbitSupport Hi i still can't login into my account on fitbit app, it gives me the error of invalid email or passwords. I also can't access the website it says IP address blocked..
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The Anonymous Rebel
(@rebelanonymousx) reported
@FitbitSupport Sent the info again. Plz sort the issue out for good! It's really frustrating when my device ain't working and @fitbit puts up posts asking whether we're enjoying the products!
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Paul Wheatbread
(@PWheatbread) reported
@FitbitSupport I have a Sense. The Health Metrics Tile says I have to download SPo2 app but I already have it. A restart of watch did not help. This has been an issue for two days now. Please help. Thanks 👍
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ranjitrajkumar
(@ranjitrajkumar) reported
@FitbitSupport hi team, my ionic is stuck in a reboot loop, any help?
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Nick D.
(@AlbaGuBrath2) reported
@FitbitSupport Versa 3, 8 months old, suddenly froze. Managed to reset it. The back and front became very hot. Let it cool down. Battery had gone from 68% to zero. Charged for 30 minutes, watch was hot to touch again. Only up to 12% and minutes later back to zero.
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Kim Soy Yo 🟥
(@dishumor) reported
Incredible... @FitbitSupport @fitbit a few weeks with my Charge 4 and it's is already stressing me. Sleep Tracking and Stress Management functions can't work together... I never had such bas experience with one company's products such #fitbit No solution proposed. Sell this ****.
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yaroslav stus
(@yarykstus) reported
@FitbitSupport there is a frequent issue that numbers on my Sense and app are different. Specially about active hours. Mostly in case if I completed goal after reminder to move. Even after relaunch of the app, numbers in an app are not app to date and may miss 2-3 active hours.
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Bola Annu
(@AnnuBola) reported
@FitbitSupport Can you help resolve or repair the watch. Please let me know who I can contact to resolve the issue
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Anne-Marie
(@icecream4ever39) reported
@FitbitSupport I have a new problem with my tracker. Although it continues to transmit info to the app, the touch sensors on the device itself aren’t working. I have tried the troubleshooting to restart, but that won’t work. Now what?
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Paul Wheatbread
(@PWheatbread) reported
@FitbitSupport I have a Sense and the spo2 app is installed. The health metrics tile says that it's not installed and it doesn't show me any data. Please help!