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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (58%)
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Online Features (15%)
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Website Down (8%)
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Errors (8%)
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Device Failure (7%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Vermilion Bay |
Errors | |
 Cedar Rapids |
App Crashing | |
| Toms River |
Online Features | |
| Vancouver |
App Crashing | |
| Olympia |
Online Features | |
| Parkland |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Beckington
(@BlondeBird1487) reported
Hi @fitbit is it common for a Charge 2 screen to go blank? I charged it over night. Tried rebooting via cable plugged into laptop etc and nada. Can I have some help please? TIA
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NDL® squadfam
(@BarcaAdams) reported
@fitbit please help the green light on my Charge 4 suddenly stopped working and my heart rate doesn’t show. It still vibrates it’s just the HR sensor. What do I do?
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dee
(@dee4change) reported
@fitbit doesn’t care about you, @FitbitSupport is a joke. They will take your money and if something doesn’t work it’s too bad for you. Makes you go back and forth in emails for over a month, and then gives you a song and dance about how they care but can’t help you. It’s all $$$
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Alysha Page
(@amp5138) reported
@FitbitSupport My time zone is correct. I have not traveled. I sync the watch and it changes to correct time, which it takes 3-5 mins to sync. Then it starts slowing down again. It always seems these watches survive less than 2 years. :/
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DJ C Stylez
(@cstylez604) reported
To: @Coast_Capital @DesjardinsGroup How soon will it be to use @fitbit #fitbitpay as a method of contactless debit/credit card payment in Canada? I would love to have the ability to use this feature today! Please let me know what I can do to help.
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Cath
(@doctorwhofan1) reported
@FitbitSupport I fixed the error myself by reinstalling the app
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azdre amaral
(@amaral_azdre) reported
Hi @FitbitSupport @fitbit , I just bought a Fitbit Charge 4 and I am having an issue with the SpO2 readings. I have to restart my Fitbit every morning in order to see the values! My device is update. Do you have any idea how can I solve the this? Thank you in advance #Fitbit
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Kate D
(@K4TE_D) reported
@CBoyle312 @FitbitSupport Good luck Christina. I’ve had similar - over 2 wks with a complaint and I’ve had countless copy & paste emails, most of which make no sense and don’t answer or acknowledge the complaint or problem. It’s such a disappointment 😢
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Skippy 🇪🇺🇬🇧🏳️🌈
(@SkippyUK) reported
.@FitbitSupport thank you for your DM “We want to help! What can we do for you today?” So in the aim of resolution. If I can recall correctly I am now on my third warranty replacement, the previous two both lasted less than six months… this one the screen has died and a full🧵
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Sparky
(@Dsparky120) reported
@amp5138 @fitbit My Fitbit also randomly restarts itself randomly during exercise session. I told @FitbitSupport via DM and tweet several times and they are non responsive. Probably because it’s about the 10th problem I’ve reported to them. None have been solved
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Sparky
(@Dsparky120) reported
@adelecantley @fitbit Once again Fitbit feeds canned no help answers to problems with their products.
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Aliza 🦶🏻🧚♂️
(@alizakittyy) reported
@FitbitSupport Why is the live chat not working when it says it’s available?
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reddarts
(@lolokoko1017) reported
@FitbitSupport Hi Fitbit, I got my Versa 2 about 4 months ago and it has been great, however, recently the battery has started to drain all of a sudden. I’ve contacted support twice and i’ve done all the suggestions but none have seemed to work. Are you aware of this issue?
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An-Sofie
(@vergansoo) reported
@fitbit bought a Sense 5 days ago but doesn’t track sleep, apparently I do a 2h activity during my sleep. I reached my 5 day goal activity without doing anything. Did 2x factory resets and multiple hard resets but without result. Help?
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Rahul
(@R_Kay_Says) reported
@fitbit @FitbitSupport @FitbitIN I bought a versa lite and couldn't even set it up once. Phone always shows looking for versa lite or sometime download status. Tried with OnePlus and iPhone. It's like the worst way to waste money. Should I throw the versa in dump. #FitbitIsWorst
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Kim
(@_kimta) reported
@FitbitSupport I've tried everything to sync my Fitbit charge 2 to Google pixel 3 since it stopped syncing in Oct. It only did it once via iPad for 24 hours and then stopped. It still works and charges but won't sync. Don't want to buy a new one! This seems to be a known problem.
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Sophia L. Overdiep
(@SO0ver) reported
@FitbitSupport HELP!!! My Sense is new got it from my kids for Mother's day. It stopped charging, I did the update this week. I have done all the items listed on the support page. HELP!!!
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#hellomynameisAdele
(@adelecantley) reported
Ready to throw my @fitbit sense out the window. Always problems syncing, recording things and just generally so slow. Only had it 8 weeks aswell, phone and internet both fine 😡😡😡
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Sparky
(@Dsparky120) reported
@PartybeastTom @FitbitSupport I had same problem
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Mim Monk
(@mim_monk) reported
@FitbitSupport That help article is really unhelpful. I’ll DM.
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Léo
(@Renard_Furtif_1) reported
@FitbitSupport Hi, I need help can we contact us?
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melanie
(@looney02) reported
@Soph2568 @FitbitSupport Here is discount code. Buy new is the help they give $$$$
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Sparky
(@Dsparky120) reported
@FitbitSupport @BarcaAdams Yeah keep every issue behind closed doors using FMs rather than reveal your in capability of providing support to your inferior products
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Kate D
(@K4TE_D) reported
@Dsparky120 @CBoyle312 @FitbitSupport Which is likely part of the problem! The emails are probably the same - hence the shocking levels of customer service and care 🙄
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dee
(@dee4change) reported
@parkjames @fitbit @fitbitsupport this company has terrible customer service. I have over 30 emails between myself and them and each asks for the same information. No help! They do not care about you, only $$. If you want a brand that stands behind their products this is not it.
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𝕛𝕓 🎃
(@fairytaleteacup) reported
@fitbit @FitbitSupport maybe, if you're having known issues with trackers + android phones,bout that info anywhere other than buried on your help page? You push ads to my app, why not push outage updates that are actually helpful?
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melanie
(@looney02) reported
@doctorwhofan1 @FitbitSupport Yep.. they have no interest in fixing the issue. $$$$ is the answer to them.
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NDL® squadfam
(@BarcaAdams) reported
@FitbitSupport please help the green light on my Charge 4 suddenly stopped working and my heart rate doesn’t show. It still vibrates it’s just the HR sensor. What do I do?
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Lauren
(@titchydino) reported
@FitbitSupport Your processing GPS data is too slow. The last few days it's taking 5 hours for my GPS data to make it to the app. This is unacceptable. Please fix asap or I have no choice but to cancel my membership and look elsewhere
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DJ C Stylez
(@cstylez604) reported
To: @TD_Canada How soon will it be to use @fitbit #fitbitpay as a method of contactless debit/credit card payment in Canada? I would love to have the ability to use this feature today! Please let me know what I can do to help.