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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (23%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (10%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Charlene
(@Charleenie13) reported
@FitbitSupport Yep, already did all that yesterday and still got nothing today. It's affecting many people on the nights of the 22nd and 23rd where there is no skin temp recording. I've had it since January and it's recorded the temp every night with no issue so something isn't right.
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Gaz
(@gazmoore77) reported
@FitbitUK @FitbitSupport is there an issue with the ionic discount store? I have my discount code but the store is showing very limited availability to order for colours and sizes #ionic #ionicRecall
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Manddaaaaaaaaaaa
(@__Hello__Kitty_) reported
When you’re trying to chat with @FitbitSupport and it just doesn’t want to work 🙄🙄🙃 I’m just trying to get some help for my mom. Her sense isn’t charging and we’ve tried everything! Wtf it’s brand new
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Lucy Goodwin
(@LucyGoo12561306) reported
@FitbitSupport your help page isn’t helpful, I need some advice on the data on my app, please can someone DM me on here
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Manu Pandey
(@pandeymanu) reported
@FitbitSupport : stop copy and pasting your responses on emails and get to work and fix the problem created by your business process
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Sandra Cutler
(@scutler59) reported
@mariekebelt @FitbitSupport Well to me that sounds like a Fitbit software issue, not my fitbit itself??
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Mari Maria Mercedes Bench
(@Momopopohehe) reported
@FitbitSupport I'm not sure if you got my question correctly. It's related to the previous issue (two devices of same model). > 1 fitbit account installed in two phones > device 1 added and synced to account in phone 1 > device 2 added and synced to account in phone 2 Is that possible?
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Tyler Beacom
(@Beaks27) reported
@fitbit is it company policy to give customers the runaround until they give up? Been trying to resolve issue with you for 3 months now. Can't get my device back and can't talk to someone who can actually do something for me 🤔
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Edel Grugan
(@Edel_26) reported
@_cahhhhhh_ @fitbit Iv been a Fitbit user for 5 years now but considering a change to apple after this problem! I applied the same day as you and only today getting acknowledgment and “discount” codes etc
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Chantal Verhoef
(@ChantalVerhoef) reported
@FitbitSupport Please help me, driving is not an activity I can log
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The Great Elaine
(@thegreatelaine) reported
Hey @FitbitSupport my Sense will only “slow charge” now and stopped reading my skin temp. Help?
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kay bennett
(@ackeebee) reported
@fitbit absolute shocking customer service! I’m on my 3rd product in 4 years which is now broken and they refuse to replace even though under warranty! Avoid at all cost! And customer service agent Gelvis V!, very rude!
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Julian
(@JulianPT158) reported
@hollybarradell @FitbitSupport Holly. Sorry to be the bearer of bad news. Doesn’t get any better when they move you to DM. Been waiting days for them to reply to my last DM, and my issues still not resolved. I agree their customer service is abysmal.
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Lindsay Millward
(@millie79) reported
@FitbitSupport Hi, new Fitbit sense, set up and connected fine but after a day no notifications. Tried what I could find online re disconnecting Bluetooth, turning off device & phone and still nothing. Help!! Android phone.
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Piers Drake
(@piersdrake) reported
from
Kingston upon Thames, England
Have been a big fan of @FitbitUK for a decade, premium sub and on my 3rd device..but absolutely done with @FitbitSupport after waiting 3wks for reply about broken Ionic after 2hrs on phone...all so I can 'prove' I still own it before they give me the recall-refund! Very poor.
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Marieke Belt
(@mariekebelt) reported
from
Gouda, Provincie Zuid-Holland
@FitbitSupport @scutler59 I have exactly the same problem, from exactly the same moment as well!
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Coleen 💕
(@coleen1988) reported
@FitbitSupport is fit bit down? It’s not syncing to my phone at all been trying all day
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Mathieu Gagnon
(@TruPlaya1870) reported
@FitbitSupport It is up to date, I have tried everything and clearly there is an issue on your side since I am not the only one having that skin temperature issue. Please fix and please stop just replying with generic messages. This is a poor form of support honestly.
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Manddaaaaaaaaaaa
(@__Hello__Kitty_) reported
@FitbitSupport We are. We thought it was her charger so we are using mine. Still not working. It’s like the charger isn’t registering the device
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Manu Pandey
(@pandeymanu) reported
@FitbitSupport First u screw up the ionic recall and now harrasing me with your support which sucks case number 44646558 ! Fix this pls. #sucks #phew
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Mathieu Gagnon
(@TruPlaya1870) reported
@FitbitSupport Well I'm having the same issue that's why I reported it. So that's another issue including with the over stairs issue....it's getting worse and worse now honestly! I can't honestly not suggest a Fitbit anymore to anyone. Is your team aware about this issue also???
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Nebraskangooner
(@Nebraskangooner) reported
@hansmast @fitbit @FitbitSupport Terrible design. I go to their website independently and it's the same result. Have to call. Which is annoying
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Darkseid
(@Darksei03426043) reported
@pandeymanu @FitbitSupport Bhai inka servuce kuch kam ka nhi...we have to wait for 3 to 6 weeks....aur uske bad bhi ye refund krenge ya nhi dont knw
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Marieke Belt
(@mariekebelt) reported
@Charleenie13 @FitbitSupport Same here and @FitbitSupport is only giving the standard replies. If lots of people experience this issue, the bug is on your part, not ours..
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Holly Barradell
(@hollybarradell) reported
@FitbitSupport @JulianPT158 Interesting customer service @FitbitSupport! I asked for help/answer to a question, you’ve ignored me answered two people who have engaged with my initial query! Will you respond to me any time soon? #CustomerService
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Charlene
(@Charleenie13) reported
@FitbitSupport Many people on some threads on the Community boards, including myself, are having issues where our Sense has stopped recording skin temperature the last two nights. Can someone please look into this issue? Everything else is recording, sleep, HR etc.
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Carolina Garrocho
(@karitos_g) reported
@FitbitSupport Hello @FitbitSupport We just had a terrible experience when calling a customer service line. We are a loyal fitbit customer and would like to talk to somebody who can help us.
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♥️🌟Lisa Tibbs🌟♥️
(@lisa_tibbs) reported
@fitbit I have a FitBit Charge 4, just lately it keeps showing no HR. I have reset it. But I still have the same issue. What can I do?
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Simon Pownall
(@Siziniho) reported
@FitbitUK @FitbitSupport What should my expectations be for someone getting back to me to advise how to complete an ionic refund with a broken watch. Three weeks of promises & being MUGGED OFF so far
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Mai Tsukino
(@Mai_Tsukino) reported
@FitbitSupport is there an issue with the app or something? I keep losing connection with my Fitbit to my phone