Is Fitbit down?
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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Online Features (24%)
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Device Failure (24%)
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Errors (18%)
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App Crashing (15%)
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Website Down (12%)
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Sign in (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Device Failure | |
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Stevie G 1957
(@1957Stevieg) reported
@FitbitSupport It’s down again, I’ve disappeared from my Comunity list
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Susy Christensen
(@SusyDLC) reported
@FitbitSupport It is down again!
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Vikki
(@rockhunter) reported
@teejay814 @FitbitSupport Mine is down as well. Same as everyone else’s issues. Same as yesterday. Won’t sync. Data missing. Please don’t advise me to shut it off and turn it on again. None of that is working. It. Is. Not. On. My. End. Please fix the issue.
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Glenn B
(@glenn_1966) reported
@FitbitSupport @SSelser The experience with Fitbit these past two mornings has been terrible. Can you guys please get your app/servers up and running properly. This is extremely frustrating !! Please post something so that we all know you are working on getting these issues corrected
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$8 John smith
(@JohnNotabot) reported
@FitbitSupport Yeah still not syncing right. Providing junk sleep data, and metrics give me a server error. You need to fix this issue still. This is after all the trouble shooting steps for a luxe.
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Kristine B
(@pknanse) reported
@FitbitSupport It is down once again and even when it was briefly working it lost all my sleep data from Sun into Mon.
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Angie Mathis
(@AngieMa76859511) reported
@FitbitSupport Mine is not working properly. On the 3rd attempt, it appeared to sync but Only captured simplified sleep data for my 7 hrs of sleep & when I switch to health metrix it says “our servers seem to be having some issues …” On a 4th attempt the sleep data & health metrix disappeared
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LezzleSE3
(@LezzleSE3) reported
@FitbitSupport Oh dear… it seemed fixed yesterday, but today the same problem has occurred… getting ‘random’ changes of the info on the phone app. Suggestions? This is frustrating!!
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mlathron
(@hebeegeebeads) reported
@FitbitSupport Can’t sync my Fitbit again this morning. Same issue as yesterday. Anyone else having the same problems?
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TheSerbianNinja
(@brane_S) reported
@FitbitSupport Hi Guys, seems like Thier are still some issues with the "Guided Programs" everytime I try to open one it says "There was a problem communicating with the Fitbit server, please try again" Any ideas?
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Glenn B
(@glenn_1966) reported
@FitbitSupport @dinnervilledon The experience with Fitbit these past two mornings has been terrible. Can you guys please get your app/servers up and running properly. This is extremely frustrating !! Please post something so that we all know you are working on getting these issues corrected
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Derek Keogh
(@keoghderek2009) reported
@FitbitSupport My watch wont sync my steps with the app or share the information with myfitnesspal Is the serve down again?
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spiceCAKE
(@cakerinsgames) reported
@FitbitSupport My Fitbit is still not connecting. I removed it from the app and now when I reconnect and enter in the code in the watch it constantly gives me an error message. Sent you a DM
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Heather Edwards
(@Heather38137403) reported
@FitbitSupport And it’s down again this morning. Looks like I’ll be making the switch to an Apple Watch.
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Jeffery Daniels
(@JSD137) reported
@FitbitSupport Day 2 of no readiness score, no health metrics. Server error when I try.
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TheSerbianNinja
(@brane_S) reported
@FitbitSupport Hi Guys, seems like There are still some issues with the "Guided Programs" everytime I try to open one it says "There was a problem communicating with the Fitbit server, please try again"
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Gareth crane #cm
(@Shack1976) reported
@FitbitSupport Same as yesterday it is broken and only the calories are showing. Not a great result 😕 and no I don't need to have an dashboard refresh that is broken again or log put and back in the app is broken again.
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Devon Clark
(@DACMC2000) reported
@FitbitSupport You were hesitant to acknowledge the issue and you left people waiting on hold instead of swallowing your corporate ego and doing the right thing by playing a message for everyone on your customer service robot. The issue is back today. Acknowledge it early and fix it.
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John R.
(@joro55) reported
@FitbitSupport Yes, down again.
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Lock Trump Up NOW 🌊
(@KarenThose) reported
@FitbitSupport Nope! It was working last night, and this morning it's the same story all over. And yes I have tried all your "solutions", and the problem is on your end
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Ken Nawrocki
(@HCTsag) reported
@FitbitSupport Cannot get steps data. Nor sleep data. What happened? Fix this. Am paying Premium for what?
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Chris
(@realcsd) reported
@FitbitSupport is there another network issue? The app is acting weird and not showing a sleep analysis.
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Leanne Abbey
(@LeanneAbbey1) reported
@FitbitSupport same issue as yesterday again this morning. Unable to sync.
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Anand Gurunathan
(@aguru) reported
@FitbitSupport Is the service down again this morning? I’m experiencing the same issue as yesterday. FYI, it was working fine last night.
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Cathy Wells
(@BecauseNo) reported
@FitbitSupport Same issue as yesterday
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Taylor Price
(@SustainableIRL) reported
Is @fitbit still down? 😢
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lindsey robson
(@linzosmalingos) reported
@FitbitSupport @FitbitUK Can you please advise me how to escalate an issue I have with my Charge 5 which I've raised twice now? I've been on to live chat again this morning but don't think the advisor was understanding my point leading to a lot of frustration!
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Sophie Murray 💙
(@Soph__Murray) reported
@teejay814 @FitbitSupport Same issue here! Tried uninstalling/reinstalling app and unpairing/repairing but now it won’t allow me to re-setup my device :/
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M_crow666
(@crow666_m) reported
@FitbitSupport Hi my Inspire2 has trouble connecting and syncing for the last few days and can’t do so unless I reboot the device. Any advice or is this a general problem at the moment? I already updated the software of it. Thanks and kind regards
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$8 John smith
(@JohnNotabot) reported
@FitbitSupport your issues aren’t fixed. I’m still getting a server error and junk sleep tracking with intermittent syncing. Please fix this.