Is Fitbit down?
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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (28%)
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App Crashing (20%)
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Online Features (16%)
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Sign in (12%)
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Website Down (12%)
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Errors (12%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Spongpoop SqrPunts
(@McnicholRo25615) reported
@FitbitSupport why do I always have issues syncing and the app not loading up correctly? Fix your ****
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✝️ Timothy 🇺🇸
(@TimothyW_19) reported
@FitbitSupport Can you actually acknowledge the fact that your app is the problem after the update this morning? “oh, just try reconnecting again.” No duh. We have all tried that before we contacted any support. Mine synced last at 6:05am, then the app updated. Now it won’t.
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Apollos Cassian
(@T4Peace) reported
@fitbit @madebygoogle it's unbelievable there's an outage?! The data on my watch should be able to sync with my phone! If I can't depend on Fitbit to be consistent at this stage in the game then it's time to look elsewhere.
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york peppermint *****
(@scissorhappy) reported
@FitbitSupport my app isn’t working please help me
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Bill Beers
(@bbeers4) reported
@FitbitSupport Seems downdetector indicates you have a widespread problem with users starting off failing to sync, following troubleshooting steps eventually leading to uninstalling/reinstalling the fitbit app and getting login failure. Please update the community here.
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Bill Beers
(@bbeers4) reported
@FitbitSupport For this fitbit/Google outage, if you're just starting your sync failure troubleshooting, do not uninstall the app until the login failure is resolved. Google/Fitbit, please update us here as well.
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Khoa Huynh
(@Khoa_Huynh) reported
Is there an issue with third-party apps getting information from FitBit to sync ? @FitbitSupport
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Apollos Cassian
(@T4Peace) reported
@FitbitSupport so when there's a major outage instead of you informing us via email, you'd rather have all of us spending our time uninstalling/reinstalling?! I just don't get the mindset of execs running a business like this. I have to dig to find out what's going on.
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Matthew Starkey
(@starkedm) reported
@FitbitSupport I am having connection issues with my Android phone. Already tried the recommended steps. Uninstalled and reinstalled the app. Now, when I try to open the app and try to login via Google, get an error message. Dead in the water right now.
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Nicole
(@snicky_snick) reported
@FitbitSupport is there a server issue? I was logged out of my app and when I try to log back in I keep getting a server unavailable error.
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Dud Wood
(@dudwood) reported
@FitbitSupport is your server down?
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HurricaneHeleneHelp
(@HeleneHelpWNC) reported
@mtcarriere2 @FitbitSupport Same. Just keep searching term "Fitbit down" - it's been down since early morning.
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Mark J. Lynn
(@markjlynn) reported
@FitbitSupport is the servers down?
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Sam Mills
(@mrssjmills) reported
Hi @FitbitSupport I keep getting an error message when trying to log in to the app. Already reinstalled it but can't seem to get it to work? Are there any issues currently? Thanks
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B
(@AnonIdentifier) reported
@FitbitSupport Or you could just accept you're having issues, would have thought that was blindingly obvious after it being all over twitter and down detector. Quit getting people to go through ****** troubleshooting when we all know it's a service issue, not device.
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Melissa Oakley
(@Walkergirl66) reported
@fitbit @FitbitSupport I’ve been trying to log on to my Fitbit app and continue to receive server error. Is the app down?
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glyn white
(@glyn_white) reported
@FitbitSupport Versa 4 and App weren't synching and have gone through whole routine of fault finding and now see server issue trying to log on. Watch is also 14 minutes out.
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NAMAN JAIN
(@13namanjain) reported
@fitbit @FitbitSupport - not able to sign in my account. Request to replace your dev and QA team. Sucks big time
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SecantzArt
(@SecantzArt) reported
@ATLBravesGirl49 @FitbitSupport Try logging into your app using only phone data (turn off wifi). This seems to be an app issue, but let's see if that changes anything since the last time this happened, that was part of the fix.
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Yohaï-Eliel Berreby
(@yberreby) reported
@FitbitSupport @Sn1Jacko Definitely an issue on the Fitbit server side. Tried deleting the Android app, clearing its local data, unpairing the device, rebooting it. Can't log back into the Android app now. @FitbitSupport it's on your side.
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Andrea Meier
(@andrealm58) reported
from
City of Fitchburg, Wisconsin
@FitbitSupport when will the server error be resolved so that signing in to the app is possible?
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عزیز گیلانی
(@TexasVC) reported
Full outage today at @FitbitSupport
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Blue checkmark
(@bjverzal) reported
@madebygoogle what’s up (or down) with @Fitbit today ?
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Posing for Pink
(@PosingforPink) reported
@fitbit @ambientshitpost What’s the ETA on the fix for your server error? And why is this not posted to @FitbitSupport? Users are reporting issues and you are not proving info about the known issue.
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Gail Wygant
(@gailudel) reported
@FitbitSupport it might be helpful to users to post about the Server down issue affecting users #FitBitdown
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SecantzArt
(@SecantzArt) reported
@john_d_curtis_ @FitbitSupport Same, I couldn't update my weight. Tried uninst/reinstal, restarting phone, turning phone off and on, wifi AND phone data, nothing. Seems to be a possible outage.
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IainMcCallum
(@Iain_McCallum) reported
@FitbitSupport - A contradiction in terms. Support is NOT forthcoming. I spent 15 minutes waiting for help on the phone.
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Apollos Cassian
(@T4Peace) reported
@FitbitSupport it's unbelievable there's an outage?! The data on my watch should be able to sync with my phone! If I can't depend on Fitbit to be consistent at this stage in the game then it's time to look elsewhere.
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Billie Rose 🇮🇱 🎗️ 🇬🇧 🇺🇦
(@BillieRose99851) reported
@FitbitSupport Hi! I can't login to my app. I've tried uninstalling, rebooting the watch, turning my phone off, updating the app but now if I try and login it's says 'Oops, something went wrong. Please try again. I can't even login online. When will the app be back up, please? Thanks!
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OtherwiseItsSparkling
(@ItsOtherwise) reported
@FitbitSupport @Sn1Jacko Your servers had been down for everyone for almost an hour already when you posted this reply. Why are you making users jump through a bunch of hoops & waste their time (and yours when they inevitably email you with continued issues) when it’s a known server issue on your end?