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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (32%)
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Online Features (23%)
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Device Failure (18%)
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Website Down (16%)
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App Crashing (9%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Get DoorDash
(@GetDoorDash) reported
@FitbitSupport The issue is you sold to Google which has non existent support. @killedbygoogle
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Solveig Bøe
(@solboe) reported
@FitbitSupport The problem is still not resolved! :(
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Sweetsaltystarchy
(@Sweetsaltystarc) reported
@fitbit i know there was an issue and some people are back up..BUT NOT ME😪 in having a great fitness day too! Uninstaller twice and it partially updated..now what?
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Dr. Theda Rose
(@ThedaRose14) reported
@FitbitSupport Hi I was just told by Fitbit support via chat that this issue is not resolved. I still cannot sync. The last time I could was 10am EST
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Hollis
(@HollisHHenry) reported
@FitbitSupport Hey @FitbitSupport you know what would be super awesome? At the beginning of an issue/outage notify your users there's a problem. Spent far too long troubleshooting when it wasn't on my end, but yours.
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Nanona Beeler
(@Nonabell80) reported
@FitbitSupport the face of my fit bit is lifting how do I fix that
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Leslie Darling
(@LAD1000) reported
@FitbitSupport Unable to connect Fitbit Charge 3 ( uptodate)with MyFitness pal. Request made from MyFitness Pal - flips ti white screen with fitbit logo - freezes. Help!
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Jessica Sommar
(@JessInAmerica) reported
@FitbitSupport Not resolved. Just spent money on the sense and I cannot connect it. Called twice today. Still not working. I’m very disappointed. It’s bed time now and I’ve had my new sense a whole day and not able to use. Grrrrrrr
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Suzy Chudzik
(@mmanmom) reported
@FitbitSupport This is the worst. I still cannot sync. What is going on??
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Danielle
(@danniegurl) reported
@FitbitSupport Thanks for the response I pulled up the app later and it loaded fine so no idea I assume it wasn’t able to connect to the server
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Casey Cosker Memory
(@ciarrai144) reported
@FitbitSupport My Fitbit will not open any of the statistics. Please help. It is frozen.
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Pooja Katiyar
(@poojak2016) reported
@FitbitSupport Issue was already raised (#39915584) and your support says BUY A NEW FITBIT DEVICE. Sounded like a joke to me!
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Becky Robinson Bates
(@rrobin0609) reported
@FitbitSupport ate you all still having issues with servers? Since about 5:30 CST I have not been getting notifications on my versa 3. I have gotten numerous texts and emails to my phone, but nothing is causing my fitbit to vibrate. I've **** down my phone bout 4 times.
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Emily Ward
(@eg_ward) reported
@FitbitSupport No problem. This happens! Glad it is working now. Thank you to your team who worked hard to fix it for us. :)
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Debbie Howe
(@Debbiejane99) reported
@FitbitSupport Really frustrating. My fitbit has not sync to strava. I Can you help please
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Andy Hickey
(@AndyHi_Day) reported
@FitbitSupport I still have this issue. It has not consistently synced in weeks.
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SingAmanda
(@singamanda) reported
@FitbitSupport today the Fitbit took wrong cal number from MyFitnessPal and won’t fix - can you manually change it
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Ted Allen
(@taallen9) reported
@FitbitSupport No it isn’t. 9 pm central time March 3. On my Moto phone the app is incapable of connecting to WiFi. On my iPad when I touch the Versa 2 button on the account screen the app crashes out So a partial fix
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Nicole Tadman
(@nrtadman) reported
@FitbitSupport Okay I sent email, still saying error in connection when attempting to answer phone call
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Enrico Pallazzo
(@kaiandryan) reported
@FitbitSupport got tricked into premium and can’t even use it and my data is no longer being collected properly and can’t change the clock face! What a nightmare!
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Ratchet
(@OldManRatchet) reported
Hey @Fitbit, when are you going to fix all the damage your update did the other day? You know what I'm talking about, it's all over your support forums
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Donna Benton
(@DFlynsolo2) reported
@FitbitSupport Unable to see fitbit screen. Blacked out. Can't see clock, steps, or anything else. This is my 3rd fitbit with this problem.
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Himindraa R Saxena
(@Himendra60) reported
@FitbitSupport You are not helping anyway .. my Fitbit is not working for past 1.5 years, you are such a pathetic company and Noor at all customer friendly#no-to Fitbit
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Jimmy Elkins
(@JimmyJangas) reported
@FitbitSupport when u going to fix the “sleeping heart rate” issue. As other users have reported it stopped reporting several weeks ago. That was the first thing I looked at it the am. Not Happy.
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migue
(@migue68097891) reported
@FitbitSupport hello. hi, I have a problem with my watch Fitbit 3, it goes off from we one moment to another and it starts vibrating, I've already reset it, but it's still wrong
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Matthew
(@MKenneth127) reported
@FitbitSupport I still can’t see a nutritional break down??? Wtf
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sai krishna reddy
(@saikris96743081) reported
@fitbit my Versa not powering on after factory reset can you help to resolve the issue
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Lee Hunt
(@DupeOfURL) reported
@wnylibrarian @FitbitSupport so basically a HTTP 500 error....
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Mohammed Jamsheed
(@Mohdjamsh) reported
@FitbitSupport My versa 3 notification is not working this issue im facing long time , this same issue also in charge 3
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Jonathan Wong
(@jonathan0cherjw) reported
@FitbitSupport Wondering if the server issues you were having affect device pairing? My Inspire HR doesn't seem to be paired with my Oppo Reno 4 Pro since 12 hrs ago. I unpaired it and tried the whole night to pair it again and still failed. PLEASE HELP!