Fitbit down? Current status and problems
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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (29%)
- Device Failure (21%)
- Online Features (17%)
- Website Down (13%)
- Errors (13%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida
|
App Crashing | 5 days ago |
 St. Louis
|
Device Failure | 10 days ago |
 Grenoble
|
Device Failure | 11 days ago |
|
Paris
|
App Crashing | 13 days ago |
 Köln
|
Online Features | 15 days ago |
 Rotterdam
|
Errors | 19 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Bowen (@down_doppler) reported@FitbitSupport hi there. Your app seems slow and freezes when updating and synching suddenly. No problems b4 and I have not changed anything. Thanks
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Shivaraj Shetty (@shettyshivaraj) reported@FitbitSupport @FitbitIN Fitbit versa that I had bought in end of 2019, started showing wrong time now. And on trying factory data reset it's not coming up at all. I see many complaints that fitbit is dead after factory data reset. But no clear resolution. Can you please help?
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Rachel White (@RachelW41573582) reported@FitbitSupport my charge 3 kept losing time. I was adviced to remove it then connect it and set it up again. I removed it but can’t set it up again it keeps saying device found and connecting but then just keeps buffering but doesn’t actually connect. Please can anyone help?
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Jacques Mahoffer⚜️ (@JMahoffer) reported@FitbitSupport Nope. Still not working for me.
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shannon (@smorrrissey) reportedactually mad that you pay over £150 for a fitbit and you then have to pay for premium to get the best out of it? @fitbit that’s a bit **** ain’t it
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Vikram (@Vikram40844614) reported@FitbitSupport i have factory reset my watch now it doesn't connect please help. I thought fitbit is good company bt poor performance and service
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palindrome(NIT) 💫🇳 (@kumardprince1) reported@FitbitSupport Thanks @FitbitSupport I did tried to follow the steps in the provided link. The problem is, post login to Uber account, nothing happens and we are kind of stuck without redirecting back to login page
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Luiza Braulio (@Luiza_Braulio) reported@FitbitSupport Apparently there's an issue with the Mindfulness content, I cannot scroll down all the options anymore. The "See All" button disappeared. Are you going to fix it soon?
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D.S (@1slandb3auty13) reported@FitbitSupport Maybe a verbal conversation will remove the communication barriers, ease my stress & resolve the issues quicker... It is very frustrating that different people respond without reading or understanding the issue with pictures. Id never get anywhere at this rate.
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Brian 97UB (@bridgoldy) reported@FitbitSupport First day with Charge 4 and ALREADY it doesnt show sleep stages. Seems to be a issue with Fitbit for YEARS per community boards. And now theres an uptick with C4s. What are you doing to fix? Plz no rote fix responses...
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Susy Christensen (@SusyDLC) reported@FitbitSupport Sleep log is still an issue
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Porkchop (@clouse_glen) reported@FitbitSupport My charge4 broke after 8 months. You lock features behind a subscription. It’s uncomfortable to wear anyways. Horribly disappointed. Total junk and bad business practices.
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Dammit, Marty (@DammitMarty) reported@FitbitSupport my mother’s phone won’t connect with her versa 2. It just stopped syncing yesterday evening. Trying to update the firmware and nothing is happening. Deleted and re-installed the app. Nothing but trouble since it arrived last week.
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D.S (@1slandb3auty13) reported@FitbitSupport You clearly aren't reading my messages. I cannot move past that screen. I've unpaired from Bluetooth etc etc....NOTHING WORKS!! Stop asking me to try things I've done myself or suggested previously. IT IS NOT WORKING 😒
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Daniel Frei (@da_frei) reported@FitbitSupport app still super slow, today’s update didn’t solve the problem
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Stephan Jenner (@stephanjenner) reported@FitbitSupport On the iPad whenever you click on the charge 4 under your devices the app crashes this is so frustrating problem for 5 days now
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Luiza Braulio (@Luiza_Braulio) reported@FitbitSupport Apparently there's still an issue with the Mindfulness content. I cannot see the whole content anymore, the "See All" link disappeared. Are you guys going to solve this soon? It's been days already @FitbitSupport
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wayne (@wayne43805926) reported@FitbitSupport hi I had a versa for my b-day I’m realy upset as my son got it for me ! And am having trouble getting it to set up ! And I don’t want to upset him by telling him ! Not sure what to do !?get so far in the update then gets a Red Cross then freezes
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Eims (@eimsflood) reported@FitbitSupport I have done everything asked and it still doesn't work correctly..... Shouldn't take numerous emails and instructions at this stage. It should just work. I don't have spare hours to keep trying to resolve this ongoing issue. Too erratic and not consistent Fitbit 😭
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Simon Morgan (@drguildo) reportedOne serious issue after another with @fitbit lately. Now it's lost a load of my steps and is generally glitching out. Never buying another one of their devices.
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MARY ORPHANAGE CHILD CENTER UGANDA AFRICA (@nico44gmailcom1) reported@williger @fitbit Help donate please
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Errol Finn (@finn_errol) reported@FitbitSupport hi, the oxygen variation during sleep monitor has started to give intermittent readings whilst the sleep monitor has remained consistent. Please help me fix this.
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Jennifer Toone (@jenny_toone) reported@FitbitSupport hey Fitbit, what have you done to your app? It’s painfully slow and unresponsive since the last update on iOS 14.4
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D.S (@1slandb3auty13) reported@FitbitSupport The email response is not helping. I'm seriously starting to think my emails aren't being read! I'm clear with the issue and included several pictures! I just want to be able to use the device I paid for... which I can't due to the ongoing issues....
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Stephan Jenner (@stephanjenner) reportedGreat experience with @FitbitSupport they resolved my issue really quickly
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Hannah 🧜🏽♀️ (@HannRR_) reported@FitbitSupport I’ve noticed the app is super glitchy at the moment. It freezes and is super slow. The newest update helped a tiny bit but it’s still freezing
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janice mcnally (@janmcnal) reported@FitbitSupport help!!!! My email has fraudulently been changed & app is saying I cannot amend for 72 hours!!!!
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Krista Owens-Rogers (@KristaKR) reported@FitbitSupport ever since update this week I am having trouble accessing my sleep information and the app freezes when I do try. Is this being looked into?
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Melissa Black (@LissaB8) reported@FitbitSupport last night I synced my Versa 2 and, all of a sudden, my 12,000+ steps changed to approx. 6,400. Also changed my total steps for the day before that was over 11,000 to 8,500. I’ve tried resetting my Versa, didn’t help.
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Bridgette Collado (@BCollado) reported@FitbitSupport Any progress on a fix for the meditation section of the app? My library is still not accessible.