Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (53%)
• App Crashing (18%)
• Device Failure (12%)
• Online Features (6%)
• Sign in (6%)
• Website Down (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	1 month ago
Dillenburg	Errors	1 month ago
Paris	Website Down	2 months ago
Bigastro	Sign in	2 months ago
Gilbert	Online Features	2 months ago
Reutlingen	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mandeep B 🚢 (@mandeepmusings) reported 44 seconds ago

  @BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app

• 
  Helen McGrane (@bodhicat) reported 55 seconds ago

  @FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!

• 
  Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 2 minutes ago

  @FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.

• 
  Shaun Thomas (@BonesMoses) reported 3 minutes ago

  I'm about to throw my @fitbit Charge 5 in the trash. Some time after Google took over, the App just launches to a blank screen half the time until I reinstall or clear cache/data. Are there any good alternatives I should consider?

• 
  Ken Baldwin (@kenno_the_kenno) reported 8 minutes ago

  @FitbitSupport help. I don’t my login details since you moved to Google login. I can tell you everything else. Please help.

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 10 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Jessica Young (@Jessicayoung_99) reported 12 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  Constable Jones (@Dave25480117468) reported 16 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Ruthy Corbett (@Ruthycorbett) reported 19 minutes ago

  @FitbitSupport It is not working no one is talking to me on facebook messenger. Please is it possible to synch aria scales to the new version of the app?

• 
  michelle ormsby (@michelleormsby) reported 20 minutes ago

  @FitbitSupport plesssse help! Demented trying to do the forced change over to Google!!

• 
  Rǝkha (@rekh01) reported 25 minutes ago

  Google Health app is not a patch on the old Fitbit version! If it’s not broke don’t fix it! @Google @FitbitSupport #Google #GoogleHeath #FitBit

• 
  ও ღ (@Zoe24354074) reported 26 minutes ago

  @FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.

• 
  Beccybecster (@beccybecster) reported 26 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  Khoa Huynh (@Khoa_Huynh) reported 26 minutes ago

  Is there a problem with my Fitbit ? It says I only took 34 steps today which is untrue @FitbitSupport

• 
  noah🔸🌱 (@ShynyMagikarp) reported 29 minutes ago

  wow dude i did not realize until now how ******* bad @googlehealth is compared to the old @FitbitSupport app you can NO LONGER add custom foods. so ******* stupid. why remove this feature?

• 
  Lily Sydorenko (@LilySydorenko) reported 30 minutes ago

  @FitbitSupport Hello, my Versa 3 watch started to get very hot after the update. It says "very hot" and turns off, making it impossible to use. Please help.

• 
  Crystal (@CryssyJ824) reported 32 minutes ago

  @FitbitSupport Look, I'm poor and can't afford to upgrade my Inspire 2 and OS 12 Android. But I would appreciate it the app didn't delete my water intake after I type it in!

• 
  FINN JOAN (@Joan_techz) reported 35 minutes ago

  @DanielleGillie5 @FitbitSupport Send me a Dm for help

• 
  N Renham 💙 (@Nufctillidie7) reported 36 minutes ago

  @FitbitSupport is there going to be any fix for the set up card wallet error that keeps appearing. Or is it time to move to a new smart watch manufacturer.

• 
  Constable Jones (@Dave25480117468) reported 36 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  michelle ormsby (@michelleormsby) reported 37 minutes ago

  @heidimc2 @FitbitSupport I am hsving a nightmare trying to do this!!!!’

• 
  Charlie Fenton (@CharlieFenton2) reported 38 minutes ago

  @ambientshitpost I agree, after trying to find it (why does it look so different?), they have just cramped so much in and it's now so unintuitive. What happened to 'if it's not broke, don't fix it?' @FitbitSupport

• 
  Mark Pearce (@markyp46) reported 39 minutes ago

  Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?

• 
  @MikeBeach (@mike123qwe) reported 43 minutes ago

  The Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle

• 
  Harikrishna (@_harikrishna_) reported 46 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 50 minutes ago

  @FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed

• 
  SANJEEV SETHI (@sanjeevsethi1) reported 52 minutes ago

  @FitbitSupport hi..I am having issues with my fitbit charge 5. The screen has gone blank. Tried all troubleshooting but nothing is working. The logo comes on after pressing the button 3 times on the charging cable. But the watch does not reboot. Please help

• 
  Francisco Memoria (@FranciscoMemor) reported 55 minutes ago

  @FitbitSupport need some help please

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 56 minutes ago

  Oh @googlehealth you @FitbitSupport update is kinda trash. Can't add custom foods anymore, search is slow, you have to swipe a million times to find everything then spend time rearranging tiles because the default is atrocious. Body fat percentage field removed from weight entry.

• 
  Jessica Young (@Jessicayoung_99) reported 58 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up