Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (31%)
- Device Failure (23%)
- Online Features (15%)
- Website Down (12%)
- Errors (12%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Indianapolis
|
Device Failure | 2 days ago |
 Sarreguemines
|
App Crashing | 2 days ago |
 Noida
|
App Crashing | 9 days ago |
|
St. Louis
|
Device Failure | 14 days ago |
|
Grenoble
|
Device Failure | 15 days ago |
|
Paris
|
App Crashing | 17 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Marvin Matthews 🇨🇦 (@krimar) reported@FitbitSupport Is there any help out there?
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Dale Kristina Valiukas (@dkvaliukas) reported@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
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Dale Kristina Valiukas (@dkvaliukas) reported@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
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Dale Kristina Valiukas (@dkvaliukas) reported@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
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Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported@FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed
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Just Plain Don't (@usernamehonest) reported@pecosROB @FitbitSupport Working for me now. Seemed to be a system wide issue.
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Dale Kristina Valiukas (@dkvaliukas) reported@FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help
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Posing for Pink (@PosingforPink) reported@Besenovsky @FitbitSupport What specific steps are you taking to resolve the system error and communicate with your customers/subscribers?
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Ken Manzel (@ken_manzel) reported@payelhati2907 @madebygoogle @FitbitSupport I’m having same problem with my charge 6. Unresponsive, troubleshooting tips don’t work. I’ll put it on the charger and it’ll show it still has a significant amount of charge on it. No help from Fitbit support. How do I fix this?! It’s become unreliable and useless.
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k a (@kkalex56gotrump) reported@FitbitSupport same here the mighty google cant fix the fitbit no food logging Motorola pure g phone you were the ones that took the dash off the desktop computer now you have this
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Hoffenbrau (@hoffenbrau51) reported@blueberrybambii At least yours still works. I had to throw mine away when google bought it and tried to shove Google wallet down everyone's throat. Made my @fitbit crash.
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Alli (@AlliHeathe) reported@AppleSupport @FitbitSupport so I updated from 26.3 to 26.4 on a brand new iPhone 17 pro and suddenly my Fitbit won’t connect to the app - but it connects fine on my old phone. Help
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Sandwichbagdad (@sandwichbagdad) reported@Fitbit @MadeByGoogle I returned a faulty Fitbit weeks ago and am still waiting for my refund. Two written promises of payment this week — both broken. Formal complaint lodged with Consumer Affairs Victoria. Case ref: 5-4942000039518. This is unacceptable. #Fitbit #GoogleSupport
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Jason Gaylord (@jgaylord) reportedTech companies like @Google and @Fitbit still have the same problem with navigating COPPA and allowing kids to have access to devices. As a result, parents have to opt to lying about ages or not using the devices. Guess which they choose? #coppa #smartdevice
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Dale Kristina Valiukas (@dkvaliukas) reported@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
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Diane (@SoCalValleyGal) reported@FitbitSupport I've done everything I can to try to fix the problem, I'm not the only person having the problem, ever since Google took over apparently that's when the problem started.
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Jo (@joannacsdr) reported@FitbitSupport Unable to log in food since yesterday, are you working on fixing what is clearly a global issue ?
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Mike Dodd (@mikedodd7) reported@FitbitSupport I’ve tried numerous times to start the refund process for the ionic Fitbit. When I enter the reference code sent to me it always says “reference code not found” Please help directly and not send me to forums/community chats
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Rico McCoy (@_CoachMcCoy_) reported@FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.
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🌈Joe Lenington🏳️🌈 (@joelenington) reported@FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM
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Michael Petrelli (@TheRealPetrocs) reported@FitbitSupport cant log nutrition like many others. Its not a user issue its a system issue. Please fix
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Dale Kristina Valiukas (@dkvaliukas) reported@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
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Khoa Huynh (@Khoa_Huynh) reportedActivity and sleep is not synching to the correct time when shown on the app. Please fix your back end systems. @FitbitSupport
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ও ღ (@Zoe24354074) reported@FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.
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samantha 🖤 (@samanthamuskett) reported@Jessicayoung_99 @FitbitSupport Mine been doing the same. Did all the log out force quit nonsense, it’s still doing it. Guessing a bug they’ll release a fix for soon …hopefully
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Mike Dodd (@mikedodd7) reported@FitbitSupport I’ve tried numerous times to start the refund process for the ionic Fitbit. When I enter the reference code sent to me it always says “reference code not found” Please help directly and not send me to forums/community chats
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Kolisa Yola Sinyanya (PhD) 🌍📚🇿🇦 (@Kolie_Yola) reported from Briza, Western Cape@FitbitSupport But I'm due for an upgrade. Where can I get my next fix? 👀
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Pee Wee (@peewee4331) reported@FitbitSupport I am new user trying to create an account for the first time I am using the Sign in with Google optionThe app and website keep looping me back to an Existing Fitbit Account screen that I cannot bypass.I do not have a legacy Fitbit login; How do I fix this?
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Danielle Hartley (@DanielleeH23) reported@Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?
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Constable Jones (@Dave25480117468) reported@FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.