Is Fitbit down?

Does anyone at @fitbit @FitbitUK and @B4BPayments understand how Ionic refunds are supposed to work and how a customer can get theirs? Right now it’s an entirely broken process with nobody able to assist. Help!

@FitbitSupport She has tried everything to sort it already but it’s not working. I will find out her email address and send it as you suggest. Thanks for the reply

My @FitbitSupport Charge 5 is broken after 6 months. Even after using the water lock feature it won’t turn back on after swimming. Non stop vibrations from the moment I plugged it in! What a bad company!

@FitbitSupport hello. My Fitbit Versa 2 stopped working last night. It’s just under 2 years old and the logo is flashing every few seconds. Can’t restart it. Can you help? Have charged it.

@FitbitSupport Hi my fitbit Ionic is saying that it's locked and I cannot connect my phone to it? I haven't locked it myself so could I please get someone to help me unlock it x

@fitbit @FitbitSupport Hi, I own a Charge 5 showing a black screen. If i try restarting it via the charging cable the Fitbit shows a logo screen but goes straight back to a black screen. Can you please help as i have not had the device for long?

@fitbitireland @FitbitSupport @fitbit Hello there. I bought my son the Fitbit Inspire 2 last week. Unfortunately we cannot use the watch as your app won’t allow us to login. I’ve tried two separate valid, email addresses and nothing. Can you help please?

@FitbitSupport Hello there. I bought my son the Fitbit Inspire 2 last week. Unfortunately we cannot use the watch as your app won’t allow us to login. I’ve tried two separate valid, email addresses and nothing. Can you help please?

@fitbit And he told me that he can’t help me diagnose the problem as I do not have a fitbit 5 original charge !!! To say I am disappointed is an understatement? Can anyone help me please? Thank you

@fitbit Good evening I have been a customer for your brand for nearly 5 years My Fitbit charge 5 has unfortunately died and not working after only having had it replaced earlier this year 😥 I have just got off the phone with one of your American colleague.

@fitbit @lisamarieheslop You knew the number of watches you needed to recall AND YOU made the claim the process world be 3 to 6 wks. Now it’s closer to 3 to 6 months for the process. How could you have so underestimated the timeframe? Do you have a cash flow problem, or is it just incompetence?

@FitbitSupport Hi, will you be adding more small options for Charge 4 bands to your website? My one has broken and the majority seem to have large only option. Thanks

Why do @fitbit watches always stop working after a year? Any ideas or help from customer service?

@FitbitSupport My fitbit watch does not sync with App, not able to set it up. Online support did not help. Is there any service center in IND ?

@FitbitSupport I did. Multiple times. They did not work. That’s why I’m asking help from here.

@FitbitSupport hi can you pls give me a phone number to. Talk to a human? I need help w my broken versa 2.

@FitbitSupport my Fitbit sense started burning my arm! I took it off and shut it down - why did this happen?

@FitbitSupport No error message! My friends are writing comments and they aren't appearing on anyone elses phones! Yes we have all done thr steps!

@FitbitSupport Still hadn't resolved it! They can now see my post but not comment on anything! And sometimes it deletes things! Never had a problem before! Getting a little tiresome

@fitbit help?! See above.

@fitbit Not sure how to DM you, but it does this periodically. It will tell me a bigger number throughout the day and then later it will go back down. I'm wondering if it adds up my days and gives me a week total and then fixes back to daily.

@FitbitSupport They were proactive, and contacted me and offered to help. Actually, it would probably do more good for you to contact @FedEx first. I’ve been in frequent contact with you, and it hasn’t gotten us very far.

@FitbitSupport @fitbit It looks like the return label you sent me doesn’t have all the information needed for @FedEx to help expedite delivery of my return. Here’s what they ask: “…I need to validate and confirm the delivery information. I apologize.” Please help.

@FitbitSupport @ScottCuthbert14 Fitbit you claimed your team would get refunds out in 6 weeks. I am entering my 5th month. So the questions before us is, how big is your team? Are they actually working? Do you have a cash flow problem or are you just a corrupt scamming company? #FitbitIonicRefundPending

@FitbitSupport worst customer service ever keep delivering my orders til random post offices, no details on the tracking which post office!! 😠

My son has @fitbit ace 3 and after you setting a countdown or a timer, once you leave that screen and go back to it, it resets and the timer has been cancelled? Can you help? You should be able to check other things while a timer has been set and go back to it? @FitbitSupport

@FitbitSupport @fitbit gave me an offer in the app for premium that Said that i was going to get free months. I used the offer but they charged me immediatly. Now they tell me they cant help me with a refund! full scam company. Dont take sny offers from fitbit!

@FitbitSupport 2 fitbits same problem, only won’t even come on and just over 1 year old, wasted of a lot of money.

@0wninat0r1 @fitbit because Fitbit isn't anymore what it used to be. Now it became a company that looks down on their customers.

@FitbitSupport my Fitbit records my distance when i run but not when I am on a bicycle/bike. Please help to correct the issue..the distance on mone always remain 0