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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (23%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (10%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jo Davidson #ToriesOut
(@CFcarer) reported
@TVFan43 @fitbit FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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JW 🐾
(@WayneResistance) reported
@libertypeg Yes and I’ve been in contact with @FitbitSupport about the issue; they’ve stated that they will “open a case”. I can’t continue wearing this thing for a “case”; I asked for a refund and received no response. I’m looking for a new fitness tracker now.
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Aaron Cohen
(@ARobertCohen) reported
Hey @fitbit , @FitbitSupport & @Google getting rid of challenges is a terrible idea, it's the only thing keeping me in the Fitbit echo system. Also responding to everyone complaining about it with the same canned reply about hearing our frustrations isn't at all believable
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Jo Davidson #ToriesOut
(@CFcarer) reported
@mtdewmomma @fitbit FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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Rob
(@robstuckatwork) reported
@FitbitSupport So what is being done to correct this terrible mistake? Is the change being rescinded? These are basic features that customers use to stay motivated, which is the ENTIRE point of paying fitbit money. Without it, we could just walk around on our own. Planning on canceling
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Becky-lou-lou 💉💉💉💉
(@ruatwitt) reported
Hey @FitbitSupport , I’ve had a Fitbit before it was a thing and I will cancel my subscription if you take away the only reason people keep using you. I have an Apple Watch and a Sense, only one keeps me connected with friends doing the challenges. Bad move
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Steven Chester
(@chestercheeps) reported
@fitbit Except you never asked your customers and are getting terrible feedback now, after the fact. Doing something other than copying and pasting the same reply to every negative post might be a better look.
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Aaron Cohen
(@ARobertCohen) reported
@fitbit getting rid of challenges is a terrible idea, it's the only thing keeping me in the Fitbit echo system. Also responding to everyone complaining about it with the same canned reply about hearing our frustrations isn't even a little believable
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Jo Davidson #ToriesOut
(@CFcarer) reported
@sthewoods @fitbit @FitbitSupport FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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ayoub alsharif
(@ayoubalsharif) reported
@kielderlass @FitbitSupport My charge 5 worked for 13 month only and had the same issue. There quality is very bad and there customer service is very poor.
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Natalie Watson
(@natalie_awatson) reported
@FitbitSupport why can't you just make an app that WORKS?! Months & months with broken food tracker. Now that's fixed(ish), I can't add any manual exercise. Adds then just deletes itself. Such a disappointment, loved Fitbit for years but the app is just so poor I give up.
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MindspeaksFi
(@MindspeaksFi) reported
@fitbit Thanks so much for replying. Don’t fix something which is just broken.
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Lulu Alexandra
(@llulubelle) reported
Any other @fitbit users switching to a different tracker since #fitbit announced they are getting rid of the challenges and basically anything that made it worth having a Fitbit? Bad marketing move or what? I won’t be buying another. I’ll also be switching
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Jo Davidson #ToriesOut
(@CFcarer) reported
@LuckyStella @d3irdr3 @fitbit FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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Jo Davidson #ToriesOut
(@CFcarer) reported
@AmyHolland__ @fitbit @FitbitUK FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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Becky-lou-lou 💉💉💉💉
(@ruatwitt) reported
Hey @FitbitSupport , I’ve had a Fitbit before it was a thing and I will cancel my subscription if you take away the only reason people keep using you. I have an Apple Watch and a Sense, only one keeps me connected with friends doing the challenges. Bad move
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Jo Davidson #ToriesOut
(@CFcarer) reported
@Wendy_V_C_82 @fitbit @FitbitSupport FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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jackie newton
(@j48658762) reported
@mtdewmomma @fitbit I agree it's a great motivational tool. It's going to be a great loss to the fitbit platform. Challenges are what I'm here for being a fitbit customer since 2014 left came back now they want to change things. It's not broken. no need to fix it.
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steve watkins
(@spikey673) reported
@FitbitSupport are you into sending fake watch straps out now? My wife received her new strap today, in Chinese packaging, no Fitbit logo on the strap, and poor quality! Any chance you can actually send a proper original please?
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Aaron Cohen
(@ARobertCohen) reported
@fitbit getting rid of challenges is a terrible idea, it's the only thing keeping me in the Fitbit echo system. Also responding to everyone complaining about it with the same canned reply about hearing our frustrations isn't even a little believable
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Jo Davidson #ToriesOut
(@CFcarer) reported
@ikea16 @fitbit FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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Becky-lou-lou 💉💉💉💉
(@ruatwitt) reported
Hey @FitbitSupport , I’ve had a Fitbit before it was a thing and I will cancel my subscription if you take away the only reason people keep using you. I have an Apple Watch and a Sense, only one keeps me connected with friends doing the challenges. Bad move
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Jo Davidson #ToriesOut
(@CFcarer) reported
@one_spicy_nacho @fitbit FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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narnah_ama
(@narnahama3) reported
@FitbitSupport Hi there! I have a Fitbit charge 5 I hvnt charged for a couple of days after the batt run down. I got it charged today but I’m noticing I can’t log into my account on the fon app. Tried resetting my password multiple times without any success. Can anyone help pls?
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Jo Davidson #ToriesOut
(@CFcarer) reported
@lovelivingwhole @fitbit @FitbitSupport FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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Laura
(@laurad_219) reported
@fitbit terrible decision to remove challenges and adventures in March. Having seen customer feedback, no one seems happy about this. Hope you come up with similar alternatives
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Aaron Cohen
(@ARobertCohen) reported
@fitbit getting rid of challenges is a terrible idea, it's the only thing keeping me in the Fitbit echo system. Also responding to everyone complaining about it with the same canned reply about hearing our frustrations isn't even a little believable
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Cloaca DePlume
(@cloaca_deplume) reported
@FitbitUK @FitbitSupport @Google - Utterly terrible idea to remove a major USP for the brand I’ve been loyal to and advocated for years. Terrible service to customers who have recently bought or replaced a device with this in mind. Short notice, no indication of a replacement.
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Marlo Garnsworthy 🌊❄️ @Icebird on Spoutible
(@MarloWordyBird) reported
from
Wakefield, Rhode Island
@DaynaArcher17 @fitbit @Apple Yeah, that smug comment was the kicker. So bad.
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Jo Davidson #ToriesOut
(@CFcarer) reported
@pdrummond19 @fitbit FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band