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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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𝚑𝚔 𝚙𝚎𝚛𝚛𝚒𝚗 🦖
(@hkperrin) reported
@FitbitSupport Do you need my email address to file a ticket with your iOS engineering team? Maybe @FitbitDev can help?
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Tsuki
(@Tsuki_) reported
@FitbitSupport It logged me out and now I can't access it, it says: 'server error' after I type my password.
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___Danni___
(@Danni13163729) reported
@BeKindonaBudget @FitbitSupport I'm having the same issue with mindfulness section
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Aussie Ragdoll
(@AussieRagdoll) reported
@FitbitSupport You may not ‘want’ this to be the experience I am having, but the reality is... I’m not the only one experiencing this pathetic experience. We can’t all be at fault. Take responsibility that YOU have done something to change these devices... for the worse, and FIX IT!
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Jemma Jones
(@jemljones26) reported
@FitbitSupport my Fitbit screen turned blue and then died. It now won’t charge or turn on. I’ve tried to reset it etc and nothing works. Please help!
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Nelly
(@NellCee) reported
@FitbitSupport @ali_alcs I am having the same exact issue.
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BeccaB
(@BBfangirltweets) reported
@FitbitSupport My versa lite is suddenly not working right. It is 100% charged, syncing to my phone & pc, vibrating for notifications, but the screen will not turn on. It's black. The back sensor lights work. I've tried to change the clock face, tried reset and still no screen. 😢
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Geraldine T
(@GDMTGDMT) reported
@FitbitSupport @fitbit #3 I have done multiple times anything that I can find from your help sections: reinstalls, restarts, especially the link (update Fitbit) you mentioned on your Twit to me.
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Yvonne heaton
(@yvonne_heaton) reported
@FitbitSupport hi I’ve a sense but every night it says there is no spo2 data ... my red light on the back on the watch is on... help plz
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Monika N
(@MonikaNiemiec3) reported
@FitbitSupport your customer service is shocking!! It’s ok when people are spending money on your devices for years but when they really need a response regarding to broken tracker which doesn’t last a year they are ignored or had to wait days for reply!
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Anita
(@missyneats) reported
@FitbitSupport I have sent DM as password change did not fix problem
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Jason Matson
(@JJMatson77) reported
@fitbit Hey @fitbit can you tell someone at @FitbitSupport to read the tweets, video, DM’s I sent them?? Trying to get an issue with my Versa 2 resolved. Case# 4000276.
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Nicola
(@MissKiplingLulu) reported
@FitbitSupport Haven’t been able to sync for 3 days now. What is the issue!?
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Funwithsharps
(@funwithsharps) reported
@fitbit censorship of posts by people frustrated by ongoing technical issues on the online help forum isn’t a good look for a company. I have a log of posts that have been removed not only my own but those of others, too.The effort to silence people has been heavy handed recently
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Brett
(@Bamm720) reported
from
Bensalem, Pennsylvania
@FitbitSupport my mom is having trouble syncing her Zip to her iPhone 8 Plus since the March 1 update, is there a fix for this?
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Alison Parry
(@AliParry33) reported
@FitbitSupport sleep tracking not working past 2 days .. can’t access it. All other stuff works. Tried rebooting ..
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Digger
(@JB_Digger) reported
@FitbitSupport my friend has sent a friend request but its not coming through, I’ve added his email address and he’s added mine and neither of us are getting a notification to add as friends? Please help
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Sara Barlow
(@sarabarlow865) reported
@FitbitSupport Hi. I have not been able to sync my fitbit to my phone for weeks now. Tried again and gets stuck once putting the code in then doesn't sync. Restarted both bluetooth and app. Also deleted my tracker but won't sync so device is no longer set up on the app. Can yiu iu please help?
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Kathryn Effer
(@EfferKathryn) reported
@FitbitSupport hi I have just purchased Versa 3 and installed on app. However when I press Notifications button on app nothing happens. I can’t enter it to set preferences. Please help
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Yus Lambat
(@Yus7) reported
@FitbitSupport I purchased the Fitbit Ionic watch but have problem pairing with my Huawei P30 Pro phone. Need help please?
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Geraldine T
(@GDMTGDMT) reported
@FitbitSupport @fitbit #5 It would really help to resolve this ASAP. This is my first fitbit and I am looking forward to a good experience. I also want to make sure I can still return by the deadline in case I need to.
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Geraldine T
(@GDMTGDMT) reported
@FitbitSupport Response from @FitbitSupport @fitbit #1 Thanks for getting back to us with the information that we requested and we appreciate your efforts in trying a fix. Upon checking, it shows that your Charge 4 is not yet updated to the latest firmware version.
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ashley.
(@ashleyynicole_) reported
@FitbitSupport @kaiolowen Jumping on the thread. Currently still having the same issue.
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Louie Fhalora
(@louieVfay) reported
@FitbitSupport I am trying to place an order online for a mother day order bug it’s saying my postcode which is valid isn’t valid and I can’t progress with the purchase. Please may you help? DM me please. Thanks
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Brett
(@Bamm720) reported
from
Bensalem, Pennsylvania
@FitbitSupport my mom is having trouble syncing her Zip to her iPhone since she the March 1 update, I’d there a fix for this?
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AreGeeJay
(@aregeejones) reported
@FitbitSupport Surge will no longer install completely. It has worked fine until about a week ago. Installation gets to the point where it says " we found your Surge" but then says " try again". Did factory reset but did not help. Any help is greatly appreciated.
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Emily Rose
(@EKimmis) reported
@FitbitSupport I have tried these but the problem still persists, I’ve sent a dm, thanks for your help
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Aniket
(@anikj01) reported
@fitbit why did you break my device via firmware update? Was it intentional? Why factory reset updates device to latest version where it's not working? Shouldn't it update to factory version where is worked? Isn't this misleading to users? Will you replace my device?
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kaio 🍑 @ srrk & ad bb
(@kaiolowen) reported
@FitbitSupport I’m having this same issue
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Paula
(@plorenzi67) reported
@FitbitSupport unable to charge, turn on or use my Charge 4 in over 2 weeks, idk what’s the cause, can you help me?