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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (27%)
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App Crashing (22%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Meredith Jenners
(@MeredithJenners) reported
@fitbit @FitbitSupport after 4 Fitbits in the last few years, each breaking due to a “hardware” issue a day after my warranty expired, and your response is to buy a new one. Never again will I buy any Fitbit products. Terrible customer service and terrible products.
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iamsra
(@RupinderSra) reported
@MillanKaul @what3words @fitbit Very poor performance in India
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Sherri 📚✏️
(@sherrid555) reported
Anyone else having @FitbitSupport app issues? I've been offered 35% discount on a new #Fitbit but mine's working perfectly, it's the app that's the issue! Dropped to a 3.6 ⭐ rating, lots of complaints & nobody at @FitbitUK is telling me the app isn't working, so frustrated!
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RLB
(@yobnilrl) reported
@fitbit Shame that it does not count the stats accurately, even though you've admitted you known there is a problem with it but dont have a solution with a firmware update anytime soon.
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Nina O'Brien
(@11Marcia) reported
@FitbitSupport can someone please reply. This is about my 5th or 6th time asking for help. I'm not getting sleep details and I've tried the suggestions. Directing customers to a Q&A for everything isn't really help.
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Claire Elizabeth
(@claireet21) reported
from
Edinburgh, Scotland
@FitbitSupport I’ve tried going into your website to view the Fitbit Inspire and inspire HR bands bands but everytime I click on them the page keeps flicking between that & the inspire clips. I’ve tried on 3 devices now and having same problem. How long will this website be down?
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Mohammad N
(@MDMERO) reported
@FitbitSupport @fitbit I hope you’re kidding cause i was setting on the coach and not training for two of those and I’ve been using fitibit for years ! The device is not working properly so please fix it
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Will 🕊️🌷
(@billpshort) reported
@FitbitSupport What is **** service??? How fix???
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kaitlmoo
(@kaitlinsm) reported
@50livagant @FitbitSupport i dunno, i’m shopping around. might give freeletics a go as it looks like it might be similar. i already use Down Dog for yoga and barre workouts.
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Sheela
(@sheelajina) reported
@FitbitSupport hi - my Charge 2 got saved by the cuff of my coat because the strap unclipped and i can't find an official replacement- please help
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Me
(@Sizesevens) reported
@FitbitSupport you have a huge problem with Charge 4, synching and notifications. When will you admit it and fix it?
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Patricia Christman
(@plxman) reported
@fitbit I need a charger for my Fitbit Charge 4 and am unsure where to find one to buy. can you help me?
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Flight
(@mattmics) reported
@FitbitSupport who can I contact for a broken Fitbit. One day it just stopped working. Please give me a contact person. Thank you.
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Michelle
(@smwhreinny) reported
@FitbitSupport Please help! For the past few months, the sleep section of the app has been so buggy. When I click to look at my past nights of sleep, the app freezes for around 30 seconds while it loads. Super frustrating and makes my favorite part of the app basically unusable.
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Michelle Sibille, MD
(@michellesibille) reported
@FitbitSupport I purchased a device in April ‘20 which stopped working after 7 months. You sent a “replacement” in January ‘21 which is defective and stopped working after 4 months, and response I get from customer service equates to “too bad.” You really expect repeat customers?
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Kassel 🇭🇹 🇺🇸
(@kasselpjc) reported
Pretty frustrated with Fitbit Sense. I paid good money for this thing and the features I want to work are not working consistently. I’ve even tried uninstalling and reinstalling the watch. Very disappointed with this. @FitbitSupport
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Honey
(@HB76918368) reported
@FitbitSupport I followed all th instructions th person who emailed me asked me to. They said if I am still having trouble to go to th fitbit help link... So we are no in a full circle and no solution yet 😩
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Jae
(@Jae_Huncho24) reported
@FitbitSupport My Fitbit is broken. It’s really hot and will not turn on. Can you please help?
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Steve Barlow
(@red_dog14) reported
from
West Bridgford, England
@FitbitSupport my wife has a Fitbit charge 3 which started having intermittent screen issues which has now developed into no screen whatsoever. We’ve tried all of the suggested tips to fix it with no success. The Fitbit still pairs with a phone but nothing on the screen. Help!
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Nigel Sampson
(@nigelsampson) reported
The @fitbit app has become overly aggressive in asking for location permissions, if I’ve said no the first twenty times one more isn’t going to help.
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RLB
(@yobnilrl) reported
@FitbitSupport Yes we have but have been fobbed off. We've been told that there is a known problem with some versa 3 devices but don't know if a fix will be ever be done. Never had this issue with the charge 2 watch.
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Virpi Palviainen
(@virp_pa) reported
@FitbitSupport Exercises this week does not update correctly! I have enought exercise 3 times but it couts only 1, last tuesday. My hubby has the same problem so I thinks something is broken..?
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brendan mccoy
(@Mccoy2525) reported
Hey @fitbit it was easier for me to just delete my account than cancel premium subscription. Might want to fix that
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DAN RENZ
(@mrrenzmrrenz) reported
@fitbit #versa3 is a great activity/life tracker, but it's a terrible running watch.
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Matthew Knapp
(@linkmaster_6) reported
@FitbitSupport @fitbit @Google Hey thank you guys for sending us broken Fitbit back after sending out Fitbit back. Now we are going without this device for 2 months. #fitbit #poorcustomerservice
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Carl
(@carlosox70) reported
@bramwell_mark @fitbit @TheBHF Wow, what a nightmare Mark. Hope you get better real soon
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Justin Smith
(@mifty12) reported
@FitbitSupport another issue with a Charge 3 that has a black screen. The fitbit vibrates when connected to the charger. Have tried soft reset but no smiley face ?? Any assistance?
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Madhurima
(@Madhuri70038566) reported
@Flipkart @FitbitSupport I have purchased a fitbit sense on 9th may. Ever since i am tryin to seek help forn fitbit but no use. I have not been offered the 6 month subscription to fitbit premium.
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Ranga Naik
(@NaikRanganna) reported
@FitbitSupport I have bought the fitbit sense in flipkart India. How to extend warranty kindly help in thia
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Barry williams
(@Redbwilliams) reported
@FitbitSupport when I go outside my Fitbit charge 3 goes completely blank and I can’t see it, I’ve tried everything suggested on the website and still nothing.Even when I’m inside the screen is very dull. Can you help.