Fitbit down? Current status and problems
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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (29%)
- Device Failure (21%)
- Online Features (17%)
- Website Down (13%)
- Errors (13%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida
|
App Crashing | 6 days ago |
 St. Louis
|
Device Failure | 11 days ago |
 Grenoble
|
Device Failure | 13 days ago |
|
Paris
|
App Crashing | 14 days ago |
 Köln
|
Online Features | 16 days ago |
 Rotterdam
|
Errors | 20 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Joshy D (@JDARR4) reported@fitbit purchased a fitbit versa 2 a year ago decided to set it up 3 months ago and already the strap has broken ;( was enjoying my time with my versa 2!
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Andrei Braescu (@AndyBraescu) reported@AnnParker49 @FitbitSupport Hi Ann, did they solve your problem? I'm still waiting from July for a substitution...
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jacqui (@jacqui49105612) reported@FitbitSupport hi, my WhatsApp messages have stopped coming through on my versa lite. As have regular texts. I have rebooted, added it as a new device and still it won’t work. Help?
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Kate Meighan (@kate_meighan) reported@FitbitSupport Hi my first Fitbit ordered was not working. I asked for my replacement to be delivered by today. Leaving the country tomorrow. They are saying nothing they can do. Irish support number not working
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Bhasker Tiwari (@BhaskerTiwari17) reported@fitbit extremely poor build. bought two devices! Both had to be replaced in a span of 6 -8 months! Pls improve!
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andywexford (@andywexford1) reported@FitbitSupport Nope. Not a chance. Almost all my exercise data for the last two months has gone. You've known this is a problem for 19 months and have done nothing.
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frank spanbauer (@fspanbauer) reported@FitbitSupport hi fitbit :) I'm Having an issue with my versa 2. the screen stopped responding , and now its refusing to charge, any help as to what to do would be appreciated
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Sinéad O Flanagan (@OFlanaganSinead) reported@fitbit @FitbitSupport Please help me understand how the replacement (within warranty) of my versa2 can taking 1.5 months so far….? I completed the form provided and keep contacting customer services but am told I need to wait for the replacement dept to email me. Still waiting
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Hannah peacock (@HannahPeacock18) reportedNothing but problems with my FitBit charge 3… can’t see the screeen. Haven’t even had it 3 years and @FitbitSupport won’t do a thing. Not fit for purpose, AND from their community, it’s a common problem that happens to them all. #notfitforpurpose @MartinSLewis
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Scudzo (@Scudzo1) reported@FitbitSupport Hi Fitbit. Two more examples of your poor customer service. A) receiving a bot reply. B) my wife has been on the phone with you pretty much every day, and she pretty much every day gets an email from you saying “we haven’t heard from you in a while, so we’re closing your file”.
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Jess.C.Lightyear BS, MRS (@JessCLightyear) reportedPREGNANT ANNND a basic google search tells me your users have been reporting this lack of service for AT LEAST 2 years @fitbit, your users deserves better. Also @FitbitSupport and @FitbitDev because I'll loop anyone I can into this f*ing issue 😤😤😤
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Jackie (@jacquelynking) reported@FitbitSupport Unfortunately it’s still saying the same error. I even deleted the app and reinstalled it. :(
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SazzleC (@SazzleC1) reported@FitbitSupport What an absolute mess I’m in with my daughter’s #FitBit Ace 2. Time has stopped synching when the battery dies. Have tried following online instructions but nothing is helpful. I’ve now managed to impair the device from her iPad and it won’t re-pair. 😡🤬 Help!! 😩
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Ned Connell (@ned_connell) reported@FitbitSupport my versa3 is ridiculous. My charge 2 counted floors way better than this. I need this fixed, a replacement, or a refund. It doesn’t matter that this is a “known issue” - my device doesn’t work!
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Jess.C.Lightyear BS, MRS (@JessCLightyear) reportedPREGNANT OH and this will also completely **** up my usage of your product for like 6 months after my child is born as I wake up in the middle of the night to feed and change them. So at best I spent $200 for a product that I can't fully use for at least 15 months. @fitbit
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Jimmi Stringer (@JimmiStringer) reported@FitbitSupport new Fitbit versa 3 I just bought the step keeps falling off. Luckily I found it in garage.. Help
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Giovanni Ruiz (@Axiom555) reported@fitbit hi.. my fitbit versa screen randomly popped off, and now it won't work, or charge... i need help processing a warranty fix please
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Grant Shepherd (@GRANT_SHEPHERD) reportedSome of the worst customer support I think I’ve ever experienced in tech @fitbit @FitbitSupport
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Silvia Bettencourt (@footballmom62) reported@FitbitSupport having issue accessing the sections to log my activity food And water
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Ned Connell (@ned_connell) reported@FitbitSupport It counts more. Waaaaay more. I went through troubleshooting with support a month ago and they said it is a known issue. I’d like this fixed.
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mandy (@mandytoone) reported@FitbitSupport tried signing in to app and website to set up versa 2, won’t recognise email or password. Distraught daughter. Have changed password and all other options failed. Please help.
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andywexford (@andywexford1) reported@FitbitUK @DrPunamKrishan Do not expect the Fitbit app to work properly or for @FitbitSupport to do anything about the problem for 19 months. What a waste of money. On another note, I've gone upstairs once today and have allegedly done 32 floors already. My house isn't that big. Useless device.
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Randi (@randoodles) reported@StephenKing Thanks for tweeting this and reminding me mine is dead. Quality and expectation of @fitbit have gone way down. It sucks now and I’ve been wearing since 2013… all that data…
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RANGER (@lXlRANGERlXl) reported@FitbitSupport Hello there.. I purchased a fitbit versa 2 less than 12 months ago and the side button won't work anymore. I purchased in argos and still have my receipt but the store said I should contact you guys. Can you help me?
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jennifer stephens (@ohnojen) reported@FitbitSupport @SteveTutton In Canada we have 10 major banks, only 1 bank works with Fitbit. Can’t delete wallet. Fitbit took down previous comment. I wish I had bought a garmin or Samsung
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EddyJr (@EddyJrPogo) reportedHey @FitbitSupport Do you still repair devices? You'd offered to fix a previous model I owned, but I opted to buy a versa 2 instead. My Versa 2 now stopped working and resets aren't working.:( Thank you for your advice.
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#BBCAN9 24/7 (@nishaJD) reported.@FitbitSupport my versa 2 screen stopped working.. again. This is my 2nd versa 2 screen to stop working. I had the first under a year and this one since MAY 2021 and its already not working...again. And now its not under warranty.
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Rebecca Hampton (@BeccaH18) reported@FitbitSupport the clip the my fitbit straps to the device has broken. And its less than a year old. Was a present. What can I do?
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L0stSole🛡⚔️ (@L0stSole) reported@fitbit just had my pin stick on my Sense charger. I’m not eligible for a replacement because I bought the watch on eBay. It was new, not that it matters, there is a known issue with the charging pins sticking. Just support your damn product. It’s a crappy design.
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sonal minhas (@MinhasSonal) reportedHey @FitbitSupport @fitbit Its been a month I have been chasing you to help me with first a green screen on my versa 2 and then a failed heart sensor. My versa started showing trouble after installing an update and never recovered.