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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (43%)
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Online Features (20%)
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Errors (17%)
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Website Down (11%)
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Device Failure (7%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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CordialCortex
(@CordialCortex) reported
@NoireWriter @fitbit @FitbitSupport Yeah right! that one pisses me off too ******* Apple changed my settings and the last upgrade. Next thing I know all this shits going up to the cloud. I want to pull up a simple document I gotta go to the Internet **** that.
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kt wag
(@ksw1888) reported
@fitbit @FitbitSupport is the absolute worst. Hard to get my steps in when I have to contact them every few hours to have them have me do a reset and contact them later. Loololololo
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Farmer Stinky
(@FarmerStinky) reported
@FitbitSupport Thanks for your reply but no thanks, I already got the song and dance about the replacement policy from some poor customer service guy. You could have just told the truth when I asked and I wouldn't have sent my broken (but clean) device. #Fitbit
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MegOmyeggo
(@earlyaprilfool) reported
@FitbitSupport Be more truthful in your advertising, or be more open in your shortcomings and you wouldn't have so many people dissatisfied with @fitbit It's probably not a coincidence that most of the social media posts have Multiple users saying to avoid, or asking for help with support.
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Peter Durnan
(@Leedsfan247) reported
@fitbit @FitbitSupport Hope it lasts longer than my Charge 3 I’ve had 3 replacements in 3 years and the latest replacement failed after 10 months and all you offer is a discount - from another unit which will probably fail?? Poor quality poor customer service
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melissa treinkman
(@treinkman) reported
@fitbit Please help me with this request and escalate it to someone who can help me.
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pallavi sanyal
(@magicvelcro) reported
@FitbitSupport My battery is now down to 0 and it hasn't charged even after 30 mins!! Charging a device shouldn't be so difficult. Haven't we been doing that for decades now?? My first dinky nokia never had any charging issues and that was the early 2000s!!
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Ben Casey
(@theonlybencasey) reported
@FitbitSupport Hi there! My wife bought a FitBit Sense about a month and half ago and she's having a few issues. 1- The battery doesn't last more than 3 days, and 2- there's some rubber starting to poke out of the back of the watch (I have a picture of the issue).
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Unique Treasure
(@TreasureUniqueT) reported
@FitbitSupport hope you can help. My fitbit is not recognising my walks… also the light is getting so dim I can’t see it unless I’m a darkish room
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MegOmyeggo
(@earlyaprilfool) reported
@FitbitSupport No thank you anymore. My Original ticket started early December. After 5 different agents kept asking me to explain the problem again, and again, (aren't there supposed to be notes on the case?) With the only solutions being read this, and No Actual Support. I stopped.
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I Only Ask The Truth Be Told.
(@leo14506) reported
@FitbitSupport Could someone please reset the Deezer link in the Fitbit app under the media heading. Still getting th uh oh! Unable to connect to the server!
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Karen Pailing
(@pailing_karen) reported
@FitbitSupport Hi, I’ve just been on holiday & after swimming in the sea, my Fitbit Ionic has totally died. I thought it was water resistant to 50M otherwise I wouldn’t have worn it for swimming. I’ve tried it in rice for 24hrs, still dead. Please help 🙏
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melissa treinkman
(@treinkman) reported
@fitbit However, the second band also broke very quickly and I was told it was then out of warranty and I could only get another replacement. Now I am on my THIRD BAND and it has broken in the same way again after only a month.
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Nonexistent Ducey/Sinema Voter 🦄
(@PhxGOP) reported
@fitbit is your app/website broken? Both online and on my app I can’t see total steps, distance, or zone minutes? @FitbitSupport
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Melody Heck Gatto - Author
(@BookChick58) reported
5.5 hours and my @fitbit is still refusing to update my @Bitmoji . Is it just me? Anyone else having this issue? (and I've tried everything)
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Rada Milana
(@RadaMilana) reported
Hi @FitbitSupport I bought my son Lux and trying to set up his Fitbit under my account but the only options for setup are Ace for kids. Can he not use his Lux in my family account? Help pls. I have a very disappointed child rn. 🙏🏼
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Casey Goldie
(@CaseyGoldie_) reported
@FitbitSupport Hi, I spoke on live chat this morning as my versa 3 doesn't sync well anymore. I have to do the troubleshooting steps every day almost. The guy said this morning that it shouldn't happen again, but it's not syncing again tonight. Can someone help please?
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melissa treinkman
(@treinkman) reported
@fitbit I'm extremely upset with the customer service I have received with Fitbit. I have the Luxe Mesh band, which broke within a month of my purchase. Instead of asking for a refund, I got a replacement band since I assumed it was just a problem with that particular band.
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C🐈⬛
(@stfucathy_) reported
My screen just came off my Fitbit, I wasn’t doing anything? Wtf #fitbit @fitbit @FitbitUK @FitbitSupport
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MegOmyeggo
(@earlyaprilfool) reported
@FitbitSupport What would I need to be suggesting to the developers? That they need to fix the app? I already saw Many boards, and a Lot of people asking @fitbit for #NightShift support For Years. #FitbitCharge5 hasn't worked properly since I bought it, and emailing support is a nightmare.
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Vivianne Gomes
(@vivigomesp1) reported
@fitbit has a bad after sales and disposable products
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Matt Wilson
(@WilsonHack) reported
@FitbitSupport my Fitbit isn’t tracking steps. Need help.
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Just a chick 🐥tweeting
(@KristineAz) reported
@FitbitSupport how do I fix the time on my Versa 2 if I’ve already synced it & looked for updates? It’s currently 11:12pm & Versa says 9:39.
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Jen Persad
(@persad_jen) reported
@FitbitSupport I gave up trying to fix my old charge. So I purchased a charge 4 , 2 months ago (December 2022) the ******** the one side completely broke along with piece from the watch . Do I take it back to Costco or send it to fitbit ? @fitbit really enjoy having it
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Jeffery Barnes
(@devJeffBarnes) reported
@FitbitSupport The Stress Management value system is far from reliable as its' values change. Ex. A week ago, all my stress values were in the high 90's, now those same values have changed this week. Unreliable. My confidence in all the data is now broken.
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Jackie Townsend
(@JTelphaba6) reported
@FitbitSupport I charged my Inspire HR last night and today my active minutes are disappearing off of my device and not showing in the app. I did 2.0 miles in about 33 minutes. At one point I had 12 minutes, it went down to 3, then to 1 and then 0. I went to the community pages
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Mathieu Gagnon
(@TruPlaya1870) reported
@FitbitSupport Thanks for the info and I already saw this but again that doesn't apply to me to have that many floors climbed per day honestly. Before the latest update, it didn't have that issue/bug.
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Dave
(@DavidAmbs1) reported
I’m laying down to take a nap and my @fitbit buzzes to tell me I’m 37/150 to win the hour. What ******** does that even mean?
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PT Pete
(@petergchap) reported
@FitbitSupport hi there, I bought a versa 2 lest than a year ago and the strap has broken. Do you guys offer replacements?
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✨Anxiety girl!✨
(@AnxietyBlob) reported
@FitbitSupport I just got a new Fitbit sense & not sure if it’s accurate in recording heart rate? Also it’s not recording the floors either? Any help? It’s saying my heart rate is up in the 90’s while at rest & I know it’s not.