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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (44%)
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App Crashing (22%)
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Website Down (10%)
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Online Features (10%)
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Errors (8%)
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Device Failure (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 North Conway |
Online Features | |
 Llanelli |
App Crashing | |
| Magherafelt |
Sign in | |
| San Bernardino |
Sign in | |
| Hamburg |
App Crashing | |
| City of Westminster |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Muhammad Sameet
(@Notorious_MSA) reported
Hi @FitbitSupport It’s been 3 days with no response here or in the Fitbit Community forum. I’m disappointed that my case is being ignored. My Charge 6’s vibration defect started the same month the warranty ended. Please help resolve this fairly. @Google @madebygoogle
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Richard Vergara
(@RichardVergara) reported
NEVER buy @fitbit @FitbitSupport they lie about their products and if you warranty just expired, they do nothing to help you to get a new one when they claim that their device is water resistant. They should do something to replace it based on that.
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cúnla ní ḃ moss
(@nibmoss) reported
@FitbitSupport can you guys just fix the whole cardio load thing? according to your reddit it’s why you’re losing customers. my app is telling me to do 51-73 or i’m at risk of under training when i go to the gym almost every day & do plenty of cardio??
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Jay Mayne
(@Jay_Mayne_) reported
@FitbitSupport app syncing problems happening yet again. Was fine this morning but went down around 5 hours ago
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Richard Vergara
(@RichardVergara) reported
I think it’s absolutely **** that @fitbit @FitbitSupport claims there Fitbit Charge 5 is water resistant I got about 5 drops of water on it now it’s dead! How is that water resistant? Never buy there products they lie about what they can do and don’t do!
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Jack Elliott
(@jackkart1011) reported
@FitbitSupport please help. My @fitbit charge 5 is not turning on at all. I’ve put it on charge and used the charger reset button but still nothing. Before this the battery died and when I put it on charge turned it back on at 38%. But now it doesn’t even turn on. Please help
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Mr. Peabody
(@TimelessPeabody) reported
BYE @fitbit I've enjoyed using your #fitbit's for 18 years having purchased 11 fitbits even thru your faulty strap phase & after you dumped the option to download data w/dongle on a laptop. BUT, I just threw my last 2 fitbits in the trash per I'm NOT logging in via #google.
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Bobo
(@Bobo_19_77) reported
@FitbitSupport my Fitbit versa 4 is not working. I can’t even get it to turn on! I couldn’t get it to sync this morning. Now I’ve got nothing!
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Steven Levin
(@Luckynumber1318) reported
@FitbitSupport Everything is working again. I think there might have been an outage earlier. Thanks though for reaching out.
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Spongpoop SqrPunts
(@McnicholRo25615) reported
@FitbitSupport Don’t tell me what to do rude as ****
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Gadfly Girl
(@gadflygirlw6) reported
@FitbitSupport looks like your app is not working. It's thrown me out of both devices and won't let me sign in? And yes, I've checked its the up to date version, sigh!
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Mental Ammo
(@MentalAmmo) reported
@FitbitSupport my ECG and heart monitoring on #Fitbit is not working. @grok said there are known issues. I bought Fitbit after heart issues and continue to pay the premium subscription. Will this be fixed soon?
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Kado Akiyama
(@mtcarriere2) reported
Fitbit magically came back online without a word and still hasn’t acknowledged there was ever a problem. Love the transparency. #fitbit @FitbitSupport
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b🤷🏼♀️🍉
(@heyitsbecksxo) reported
@FitbitSupport Hello, I cannot log in to sync my account - i have tried everything, any help or update on this issue, seems it’s not just me. @madebygoogle
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Dyslogix🇵🇱🏴🏴
(@Dyslogix) reported
@FitbitSupport Ugh, fix the app, had me thinking my watch bit the big one, was going to see if it could withstand a bat or a wall.
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Bill Beers
(@bbeers4) reported
@FitbitSupport 7:13:02 AM Bill Beers: So, the servers are down. Is that correct? 7:13:14 AM Ace: Yes, that is correct. 7:13:40 AM Bill Beers: Ok, thank you. Do you have a way to get the time on my Sense 2 to be updated without syncing? 3/
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Bill Beers
(@bbeers4) reported
@FitbitSupport 7:11:37 AM Ace: I just want to let you know that we're aware of an issue impacting various functions with Fitbit and the Fitbit app and are actively looking into it. We will keep you all updated once we rollout a fix. Thanks for your understanding. Please try it again 1/
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Apollos Cassian
(@T4Peace) reported
@AnonIdentifier @fitbit @madebygoogle When there's an outage and they decide it's better to give us generic responses telling us to uninstall/reinstall, shutdown/restart instead of being transparent and letting us know then that's a poor business model that does not value the time of it's customers.
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Kelly Chase
(@UFO_Rabbit_Hole) reported
@bbeers4 @FitbitSupport Yes, exactly this. Crashing out. Plz send help.
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Federica ✨
(@Federica18_06) reported
@FitbitSupport @tribilindiaz The app isn’t working for me either, not syncing with my inspire3, didn’t let me update food. I’ve done the updates, turned phone off and on, deleted and reinstalled app and now it won’t let me log in giving me an error. Please could you kindly address what the issue is? Thanks.
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Xime_de🇨🇱
(@xime75) reported
@FitbitSupport I’m having issues login into the fitbit app. It says server error and does not recognise my user
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Apollos Cassian
(@T4Peace) reported
@auldmrc @FitbitSupport Unbelievable = hyperbolic language. We all know outages happen. The frustration is in *how* they are handing the issue. Also, the inability to access all of the data via the watch.
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Leahsamama
(@LeahSmama7589) reported
@statusisdown Yes, have done all the trouble shooting steps. Reinstalled the app & now can't log in. Says 'Server error' @FitbitSupport
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S Lewis
(@slewis6813) reported
@Sn1Jacko @FitbitSupport Same issue
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Mary Elaine Leach
(@MaryLeachTweets) reported
from
Town of Billerica, Massachusetts
With @fitbit down, how will I know how well I slept last night!
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V
(@vpand16) reported
@FitbitSupport my app on phone stopped syncing my device. I Uninstalled from Play store and installed again. Now when I try to sign in, it says there's an error
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SecantzArt
(@SecantzArt) reported
@ATLBravesGirl49 @FitbitSupport Ok. Just wanted to make sure you tried. I have the same issue. Let's hope it gets fixed soon.
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K
(@ATLBravesGirl49) reported
@SecantzArt @FitbitSupport It doesn’t matter if it’s WiFi or not. I get the same error message
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IainMcCallum
(@Iain_McCallum) reported
@FitbitSupport @fitbit NO help forthcoming. I’m off to explore other devices who make life easy! This is NOT good. Been with you for many years and feel very let down
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Emma
(@EmmaJH74) reported
@FitbitSupport hello, is there a problem with the app please? Won’t let me sign in with either google or Fitbit login? Thanks Emma