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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (41%)
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Online Features (19%)
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Errors (18%)
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Website Down (9%)
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Device Failure (9%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Oklahoma City |
Device Failure | |
 Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sparky
(@Dsparky120) reported
@FitbitSupport I already logged out from the app, force quit the app, restarted my mobile device, and then relaunch the app. Didn’t work. Seems I have to perform your ‘fix’ several times a day to keep your product working.
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C Ordonez
(@cannordonez) reported
@alexmyhorn @FitbitSupport Same here @FitbitSupport nothing is syncing now!!! Please fix
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Joey_Wesley
(@joeywesley_) reported
@FitbitSupport @SirKoppa When are you going to fix this issue. I can't log into my app either.
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Gaurav Jain
(@GauravJ12221987) reported
@FitbitIN @FitbitSupport @fitbit I have a charge 3 watch that suddenly turned black without me having any damage to it.What is this trash service.The watch screen is half black and I cannot even see the time properly.Never in my life will I buy a fitbit .Poor service.Give reply.
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Gogo Yubari Stan Acct
(@Soleithegreat) reported
@FitbitSupport why is it when I take my Fitbit off at night, put it on the next day, it shows that I burned over 400 calories when I haven't even worn it? I called customer service yesterday and they said they fix the issue but it still is not fixed
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Heidi
(@hcmp_heidi) reported
@FitbitSupport After looking at the Community page, there seem to be a lot of people experiencing the same issue with their Inspire trackers yet @fitbit doesn’t seem to be addressing this other than offering discounts that can’t be used.
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Ray Finn
(@RAYTFINN) reported
@FitbitSupport My four year old Fitbit Blaze keeps shutting down! Is it fixable or does this mean that I am going to have to throw it away?
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#sun
(@sun45775911) reported
from
Centurion, Gauteng
@FitbitSupport the worst service. For 3 months after numerous calls and emails my smart phone after 6 months broken and still waiting for delivery.
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Nadine Issa
(@seenbynadine) reported
Apparently a @fitbit dies after 1 year then according to @FitbitSupport u should throw it away cos they hav no idea how to fix it. Would u ever buy one again? #fitbit #tracker
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Alan Dodridge
(@ppdoddy) reported
@ZoeAnderson @FitbitSupport @FitbitUK When we all got one in my place the broken ones got replaced ASAP
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Zoe Anderson
(@ZoeAnderson) reported
Help @FitbitSupport @FitbitUK I've gone from charging my Versa 2 every five days or so to having to charge it every day - this has only started this week. What do you advise?
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Mikussdog
(@mikussdog) reported
@FitbitSupport @mbatesco Having the same issue #fitbit #spo2
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Kyon Syahrin
(@kyonsyahrin) reported
@fitbit This is my god honest review of your fitbit after 6 months of wearing Charge 4. The touchscreen is bad. It sometimes hangs and unable to press anything. The HR monitor sometimes tells my HR is at cardio/peak when Im either relaxing or just walking. #FitbitReview #Fitbit
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Kathryn
(@OsirisKTJ) reported
@fitbit I suggest you look at your warranty protocol as I am going round in circles trying to claim. The strap connector broke and the device lost. I expected better from a £100+ device in less than 6months. (have pics of proof) Help please @FitbitSupport
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Anne Marie Canale
(@anny_canale) reported
@fitbit not interested in your UK customers anymore? Poor poor service!
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katie
(@katiemaeox) reported
@FitbitSupport hey my mum wants to cancel her trial but it is not letting us when we click the link you have sent us on email?? Please help
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Rachael Atfield 😷
(@rachatfield) reported
@FitbitSupport Thank you. But, the syncing tips don't ever resolve it. I was in contact with you a few months ago, for the same issue. But all I ever heard from you was - we are trying to resolve this. With no real explanation or time scale given each time. It went on for months
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Frederico Ferrari
(@CucinaFerrari) reported
@FitbitSupport How about fixing the @Fitbit SP02 issue on Charge 4 devices???? Hasn't been working or logging for days now. My app and device are updated - so are those of my team (17 of us in total).
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terminatorX2 🌐 #Brony4Life #MLM #ActuallyAutistic
(@tweetinatorX2) reported
@FitbitSupport I can't even login, even after resetting I'm on the verge of throwing my Fitbit onto the street and having a car run it over.
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fmckinnon
(@fmckinnon) reported
@NickKalkounis what's the chance that 1) you'll even see this tweet, and that 2) you can fix your AWESOME "Create Dayone Journal entry when Fitbit weight logged" IFTT applet? It hasn't worked for a while now. #Fitbit @dayoneapp @fitbit
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alstaub
(@alstaub) reported
@FitbitSupport For anyone interested, Fitbit did not resolve my issue. I do not recommend this company and will not be purchasing another. My device was only 14 months old and they did nothing to replace/make this right. So disappointing.
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iamprimortal
(@iamprimortal) reported
@FitbitSupport Thanks confirming how inept you guys are. I provided a link to a thread on your own community describing what the problem is, but yet you still ask me what the issue is.
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Amber-Leigh
(@RatInACage2011) reported
@FitbitSupport Very disappointed to know that after just over a year, my Fitbit broke at the band. Contacted Fitbit, I am no longer under warranty. I will not buy another Fitbit. Poor workmanship is not the customer's fault!
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Corina Leuch 💉💉
(@CorinaLeuch) reported
@FitbitSupport hey fitbit. Why is my flex 2 not working? It‘s not charcjing and when plugged in, it keeps blinking. I tried restartimg ss suggested in the forum but that won‘t work either
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Sparky
(@Dsparky120) reported
@FitbitSupport So why does my Fitbit shut down completely while logging a walk or run if I, even for a second, open the Fitbit app on my iPhone? Getting tired of this
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Em
(@anemone________) reported
@FitbitUK @FitbitSupport FYI my issue was that my screen went dim out of nowhere, and I was advised to restart my device, followed all instructions and then suddenly a large black spot appeared on my screen (centre) and now it’s unusable as I can’t see the screen at all!
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Kaila Proulx
(@Healthy_Helper) reported
@FitbitSupport can’t acquire gps or sync to @Strava. Please fix this ASAP.
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SnakeLady🐍Greta
(@snakelady) reported
@FitbitSupport Restart didn’t help. Sent DM. Thank you!!!
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Frederico Ferrari
(@CucinaFerrari) reported
@fitbit Hey @FitbitSupport I upgraded to a Charge 4 becasue of the Sp02 readings and now the entire Fitbit community appears to be having a problem getting SP02 readings!!! What gives?
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Paul Barile
(@lyricalone) reported
@fitbit has the worst customer service model in the history of retail. #shameful