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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (36%)
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Online Features (20%)
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Errors (19%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Errors | |
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
| City of London |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Bon
(@galgonemild) reported
@fitbit No, no error messages! Have tried the tips and none of the wifi networks nearby show up (even the neighbours)
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Nicki Reddy
(@NickiCodryduke) reported
@FitbitSupport Have tried all the troubleshooting, uninstall/install app etc but still no help. Hopefully you can see something from my account that will help or if needed I can send details of the version I'm using in app and on android
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Hannah Grubow
(@HannahGrubow) reported
@FitbitSupport hi FitBit. Why has my sleep tracking been broken for the past month? When I go that screen, it freezes. Yes, it’s updated.
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HollyO
(@Hodobbs) reported
@FitbitSupport I did a workout on the Fitbit Coach app but it isn’t logging in my Fitbit app. I’ve tried disconnecting and reconnecting and it doesn’t work. Can you help please?
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Rick.BTC
(@Rickstar72) reported
@FitbitSupport - WTF! I selected the option for a birthday email and selected the date but your system sent through the email immediately! Ruined the surprise. I’m extremely annoyed about this 🤬
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Mary Hegarty
(@MaryHegarty61) reported
@FitbitSupport my Fitbit is not tracking my sleep correctly. It’s brand new, maybe 5wks old. If my sleep was avg 2hrs a night I’d be in a coma by now. It starts my sleep say 23:30 til 01:30 and that’s it! I can assure you that I’m still sleeping til 5am. Help!
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Fruders
(@fruders) reported
@HannahGrubow @FitbitSupport I have this problem too
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Jan MC
(@mcjanabell) reported
@FitbitSupport Hi, having issues with my fitbit app for the fitbit versa lite. The steps counter has completely disappeared, steps are calculating on the watch but not the app. Exercise is also not logging. Can you please advise how to fix this... its extremely frustrating.
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Zinaida Chavez
(@ZEEtheZOMBIE) reported
@FitbitSupport Hey so the heart rate monitor just stopped working on my versa is there anything I can do to fix it?
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Amar 🇮🇳
(@AMARNATHJHA) reported
@FitbitSupport case no #38028536 New Case no #40033697 , why is Fitbit so poor in customer service, I bought Charge3, then it was a failure in 3 months, then I asked for warranty replacement, they asked me to ship it back at my cost, then they sent a
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Sean Rotheram
(@seangolfing66) reported
@FitbitSupport @fitbit amazingly poor customer service. I buy your tracker it breaks three times you replace it three times, this replacement breaks you now so sorry it’s just out of warranty. How can it be I’ve only had this one a short while after the others #crapservice
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jimi
(@avsfan41) reported
Hey, @FitbitSupport is there any way to fix the button on a versa 2? My button doesn’t work anymore and it’s stuck on a settings screen. Any way to reset the watch or something?
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Rayan
(@rayan_felmban) reported
@FitbitSupport hi I am try to setup me bank card in my fitbit wallet but its always giving my an error I check if the bank I am using is listed and it was , the wahtch i hace is versa 3 Please need your help 🥺
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James
(@jabjamesjab) reported
@FitbitSupport hello, my Fitbit Charge 3 has been very dim for some time now. I’ve reset it and checked the settings several times. Advice or help?
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Anoop Singh
(@anoopgkp273) reported
@FitbitSupport .. I am using Fitbit Versa 2 from almost 1 month but its GPS is not connect almost 99 % .. its get connected for few sec and then its get off.. can you solve the problems?? Mobile network connection is always excellent.. and Bluetooth connectivity too.. please help
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Nick Davis
(@nickdavisgolf) reported
@FitbitSupport cant get my versa 2 to sync. The watch is now 5 mins slow. Tried to remove it and reinstall but now wont do that. Always gets stuck about halfway syncing or reinstalling process. What can i do?
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treasa finn
(@treasafinn) reported
@FitbitSupport my fitbit never tracks my cycling. When cycling mode is only it doesn't track my kms or heart rate. I've read other similar posts so I don't seem to be the only one with this issue. (Premium membership)
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bamboo1807
(@bamboo1807) reported
@profexorgeek @fitbit It’s a common issue I found out. The face of mine fell off too. Outside the 365 days warranty so a discount code is all they offered. Shame on @fitbit for not offering free replacement.
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trumpeter1982
(@tishgancer) reported
@FitbitSupport Fitbit Aspire broken. It’s under warranty. Please advise.
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BlackOnyx
(@_BlackOnyx) reported
@FitbitSupport I have been trying to resolve my issue for over a month and I keep being told to wait. I returned a product I was allergic to, told my Fitbit that it's a known issue, I returned the product weeks ago, was told I was going to get a refund but am still waiting. Help!
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Olivia 🌜
(@Liiivv_xo) reported
What is the point in going for a walk with the pram if my Fitbit can't track my steps when you're pushing a pram. Come onnn @fitbit its 2021, help me outtt.
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Valerie F
(@ValerieFeurich) reported
@FitbitSupport Help! I had my four-week old Sense on the charger overnight, and when I woke up the screen was cracked! How do I get this fixed?
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Cindy Ettinger
(@rellaart) reported
@FitbitSupport Thanks but the help site does not assist in adding indoor spinning to my exercise data
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Emlyn Akoto-Dwemoh
(@EmlynAD) reported
@FitbitSupport @FitbitUK my #fitbit is very glitchy and is generally misbehaving! Help please! 🙏🏿
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Mallano
(@_Mallano_) reported
@FitbitSupport Hi @FitbitSupport @fitbit you are wrong saying I did expect something good out of this. My expectation was exactly what I got. Poor costumer service. I did gave you the benefit of the Doubt rising my query with you. The charge 3 is a subpar quality product.
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palamgarg@gmail.com
(@PalamBharat) reported
@FitbitSupport I have bought versa 2. Few months back. I was using mi band before that. I was expecting my device will give me some better experience. But I am not able to find it that much difference. I would like return my device. Please help
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sai krishna reddy
(@challa_skr) reported
@FitbitSupport Fitbit versa lite : Data not cleared sync & try again, I am facing this issue for the last one year but fitbit did not solve the issue till date. Still now you haven't showing any remedy and selling new products. Is this the company policy to sell the waste product
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Jason
(@jasonleemartin9) reported
@FitbitSupport so yet again I'm having to uninstall the app and reinstall it again and the last time it synced was hours ago and now it won't connect via Bluetooth it's a joke and yet I paid 130 for this item and it's not working the way it should
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Al x
(@ItsOniAl) reported
My @FitbitSupport is definitely broken but the support guy was not helpful at all. To @Apple I go.
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SOFTWARE_TECHNICIAN
(@software_techni) reported
@L_OBrienX @FitbitSupport Kindly Send me a DM 📩 to help retrieve your hacked /Suspended/Deactivated/Ban/ Account, Recovery Process is 💯Guaranteed and Legit