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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (34%)
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Online Features (20%)
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Errors (19%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Canesso Teammate
(@ccanesso) reported
@parkjames @fitbit @FitbitSupport - Over the last 10 days, I have received the worst support possible, placed an order under a promo of 2 day shipping & they sent USPS ground with no delivery date, with no help by CSA and Escalation team saying my fault, I placed another order
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Chris Canesso Teammate
(@ccanesso) reported
@parkjames @fitbit Evening Sir, I am sorry to say, I have experienced the worst service by your company and I am a loyal customer for over 5 years.... Not cool..!!!!
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@maria.simmonds
(@mariasimmonds6) reported
@FitbitSupport I have a charge3 & i can't get notifications. It says "notification service not running. A phone restart is required to re-enable notifications on your tracker". Help, phones been off & on but still there?!?
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chad norton
(@bignorton13) reported
@FitbitSupport could i get some help with not receiving notifications? I have tried all the steps and reset multiple times and nothing is working
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CantWait023
(@CantWait023) reported
Really disappointed in how @fitbit handled the screen issue on my Charge 3. Upgraded to the 3 (after owning the original and 2) in Dec 2019. Oct 2020, it broke and FB quickly sent a new one. Jan 2021, the new device broke - seeing thick black lines across the screen. 1/
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andrea fieldhouse
(@andreafield26) reported
@FitbitSupport hi my app on my I phone not working on a there something wrong with app
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Asha Christina
(@Ashachristinaa) reported
@FitbitSupport Dashboard steps not syncing with challenge steps. Any ideas how to fix this? Thanks
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Bridget, PhD, RD
(@BwantsthePhD) reported
@RealParkerJ @fitbit @FitbitSupport Agreed. I tried for about a month to get an issue resolved, then crossed over to apple
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David *******
(@Dbsandler) reported
@FitbitSupport my sense watch not opening up ,says data sync not coming through..can u help
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David *******
(@Dbsandler) reported
@FitbitSupport not working,my sync watch,big x says data not coming through
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Frank Taylor
(@frank_thetankk2) reported
Reached out to @FitbitSupport for help getting the watch on my Fitbit to display the seconds (so I can count heart rates), and their solution was literally "buy a new phone." Like....seriously?
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Mohit Sharma
(@mohitcci) reported
@FitbitSupport HI, my charge 3 is showing black lines on display and is not holding charge of battery, it goes from full battery to 0 in 3 to 4 hrs. Tries rebooting but of no use. Charge 2 is still going on well. Pls help.
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ZeniaLady
(@zlhiggins63) reported
@FitbitSupport i just bought a Versa last week. It does not hold a charge for more than 8 hours. What is the problem?
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Susan
(@beanie4u) reported
@fitbit I am seeing all these Bad reviews about Fitbit, I really hope its not as bad as I am reading! I JUST bought the "Sense" I seem to like it so far, still figuring it all out lol
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Vivek Ghumadwar
(@GhumadwarVivek) reported
@FitbitSupport @fitbit I have purchased Versa 2 on 5th feb 2021 and now I m getting error that notification service is unable and I need to restart the phn to enable ot but still it is nt resolved. Plz help asap
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Mr Squiggle
(@SethRoma2) reported
@FitbitSupport what is with this POS @fitbit Inspire 2!!?? I bought it for my mum and it is the worst @fitbit !!! Won't sync, DND everyday!!!! 🤬
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Kendal Killian
(@KendalKillian) reported
@Megz_MN @FitbitSupport I had the exact same issue.
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Penne Smith
(@SmithPenne) reported
@FitbitSupport Ever since the update my Versa 2 is not tracking my heart rate correctly during exercise. I have reviewed the forum about this and attempted all suggestions including adjusting where it is on my arm, resetting back to factory settings, etc. Please help!
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🦋kitana🦋
(@kitanadoyle) reported
It is incredibly disappointing after waiting 1 month since seeking my refund even though all info was supplied to @FitbitSupport. Now I know why customer care gets a bad rep with customer service as bad as this.
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Adele norman
(@adele2014) reported
@FitbitSupport my tracker keeps losing charge very quickly! Help!
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Trish
(@Trish58033088) reported
from
Wellington, England
@FitbitSupport hi I am having trouble with my inspire 2, the notifications have stopped working and even though I have tried everything with Bluetooth etc it will not vibrate when I get messages or calls, any ideas please
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$ PLJ 🧢🤡 ( B⚠️NNED twice x2 from Facebook)
(@RealParkerJ) reported
from
Chicago, Illinois
@FitbitSupport you guys are so trash
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NoneofYourBusiness
(@ivorytowerposts) reported
@FitbitSupport Fitbit app refuses to sync with my Versa 2 all the time even in my own house and my Versa 2 refuses to update steps properly when the app isn’t turned on. Fitbit seems like a waste of money at this point. The problem did not exist last week.
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TabbyCat 🌙🕸🍂👻🎃
(@TabbySilva) reported
It really irks me that @fitbit still does not have a snow shoveling option to track that exercise but they have gardening and lawn mowing?? Like help a New Englander out here cmon.
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$ PLJ 🧢🤡 ( B⚠️NNED twice x2 from Facebook)
(@RealParkerJ) reported
from
Chicago, Illinois
never buying a @fitbit again. worst customer service I have ever experienced @FitbitSupport
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M Cordeaux
(@CordeauxMelanie) reported
@FitbitSupport Hi There has been no follow up actually. I have followed all the trouble shooting steps but the device simply has no GPS. Exactly like the last one you sent. It is not what you advertise. It does not work. AGAIN. Number FOUR
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Judit
(@elwenion) reported
@FitbitSupport showing all nice on public and no help in DMs.. people don't be fooled
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Ayn Engle
(@AynEngle) reported
Was @fitbit support always this bad or did the Google takeover destroy it? 2 weeks and still no warranty reply. It should not take this long to look at a picture. Guess I’ll be going to my nearest @Apple provider this week.
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Vipul
(@vipguddu) reported
@fitbit Hello. I dont have issue with my direct email address here. Your dm is not working it says loding and nothing happens. Can you please help as now you have my email address.
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Morgan Fykes
(@Shmorgan85) reported
Been a loyal @fitbit user for many years, got a replacement less than a year ago and the face just fell off but apparently the warranty is 1 year from original purchase so they basically said too bad so sad, but they emailed that to the account that tried to hack me... #DoBetter