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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Julie Mueller
(@JuleOfTheNorth) reported
@FitbitSupport I have tried the restart, and it didn't help. DM sent with my email address.
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Goatshe
(@goatshecx) reported
@FitbitSupport Hi there. The replacement Fitbit you sent me earlier this year has just died. Can you help, please?
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Andrew Bale
(@AndrewGBale) reported
@FitbitSupport is there an update on how to prevent the repeated alerts that come from iCloud shared events? Only recommendation at the moment appears to be turn off calendar notification which doesn’t help!!!
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ybehome2
(@8a920175688c4ff) reported
@FitbitSupport my track exercise when choosing the “+” turns off while I’m still exercising.I am loosing all my data (gps) then it will not allow me to reopen despite restarting app or phone. Is this a known issue? It’s happen for at the past 3 weeks.
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madee
(@madeevh) reported
@FitbitSupport Hi there, my fitbit has stopped counting stairs as of this morning. How can this problem be fixed?
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Erin Lewis
(@ErinPLewis) reported
@FitbitSupport My charge 3 screen is completely black. It was working fine all day. How do I fix this?
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TeriBryant
(@TeriLeeBryant) reported
@FitbitSupport I have a charge HR Fitbit and the tracker is not keeping track of every time I go up the stairs in my home. It's a steep staircase and I have counted 11 times for today, but the app says I've done 4 floors. Is there a way to adjust this? Thank you for your help
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Sanjay Kapoor
(@SKapoor51) reported
@FitbitSupport my new charge 4 is not logging the correct distance. When my phone GPS says, I've done 7Kms, the app shows only 6.5 Kms. Also the charger is not working. I have to use my wife's charger which works fine.
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Steve Williams 🇨🇦 #BLACKLIVESMATTER
(@scorpiosteve) reported
@fitbit I purchased a Versa a little more than a year ago. Worst purchase ever, battery dies every 2 days and I would not recommend. Why don’t they use a replaceable watch battery and then it would last for a year . Not recommended
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D&D Extravaganza
(@BrainBlowX) reported
@FitbitSupport My Charge 4 is unable to sync with my phone, and now my Charge 4 won't do stuff like keeping track of pulse or steps. I followed the instruction, kept a stable internet and the devices close together, but after half an hour it just says sync "failed". Help, please.
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Durai raj Palani
(@DurairajPalani5) reported
@fitbit Dont buy this crap , no customer service . 1yr of usage made the versa dead . Customer service recommend to buy new product ... wtf .. big regret for buying fitbit
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Flouritz
(@Flouritz) reported
Hey @FitbitSupport, I got a ionic in September, and I love it! Just this morning I noticed the display is fading and sometimes showing stripes. Do you have any suggestion how to fix this?
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AJAY SAHAY
(@ajaysahay) reported
@FitbitSupport I have changed my Fitbit to vesra2. It has got a different dashboard which is not useful and lousy. Want to go back to my old dashboard. How to do it ? Need help.
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Christina Hawkins
(@globalspex) reported
@fitbit Trying to order. I get an error, "Error submitting cart: Error: Request failed with status code 500."
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Mary Rexing-Carey
(@marycarey32) reported
@FitbitSupport I got it fixed for now. I unpaired and repaired it. So All is well. Thanks for your help.
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Holly Weller
(@holly_weller1) reported
@FitbitSupport my Fitbit has decided to get rid of the ‘walk’ and ‘weights’ option on the exercise function, and replace it with 3 lots of Pilates? And it won’t allow me to update my device after following all instructions, please help!
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Caroline Heffernan
(@CarolineHeffo) reported
@irishmusicctrl @FitbitSupport @fitbitireland Aw no...that’s terrible. 🙁#fitbit
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Francois Rancourt
(@frankTriman51) reported
@FitbitSupport I have a problem with my versa 3. I don't know whats happen but my versa application on my cell phone didn't work anymore. It can't syncronise my versa with the application. Everything was working properly, I charge it and now it didn't work. I boot my cell too.
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Marina Tan
(@marina_tan8) reported
@FitbitSupport My fit bit is not syncing and the back ground is dark. Time is very slow. All these happens 2vdayd ago. What is wrong with fit bit?
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K Stokes
(@msstokes_homeec) reported
@fitbit @FitbitSupport hi there - no confirmation email received for device I ordered last weekend but money has been deducted from bank acc. V worried as it is a gift - can you please help? I have the order number if you can DM me.
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Wendy Carlisle
(@Wendycarlisle) reported
@FitbitSupport my fit bit stopped measuring my heart and sleep. So I need to update and tester up. It doesn’t seem to want to do it. Can u help?
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Kate Stop the Steal
(@B004Kate) reported
@fitbit Fitbit stinks. I gave an early Xmas gift, Fitbit Chg4,didn’t work so Fitbit sent us a mailing label to mail it back,said they would send a new one,we hv proof it mailed, but it is delayed somewhere. Fitbit won’t send a new one w/o their broken one, but hv my $
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Breanna Simmons
(@athabaskan93) reported
I’ll say it again, the @FitbitSupport app is TRASH and never works.
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S U P E R G I N G E
(@amy_superginge) reported
Fitbit sleep scores need to **** off now. You're ****, and you know you're ****, you inconsistent *******. @fitbit fix your ****.
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Christina Hawkins
(@globalspex) reported
@FitbitSupport Trying to order but I get an error, "Error submitting cart: Error: Request failed with status code 500."
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Auchinleckboy
(@auchinleckboy) reported
@FitbitSupport None of the lights in my charge 4 are working and it hasn’t recorded my heart rate since 12. It forced me to reconnect it this morning as it wouldn’t sync. Is it broken. I’ve had it 2 weeks.
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Kevin
(@expired_vitamin) reported
@FitbitSupport I have an order I placed on Nov 19, selected standard shipping and it has still not arrived. now if I go on your site I can get free overnight shipping and could probably receive one before the first arrived. could you help?
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Kenneth Duckworth
(@kcduck) reported
@FitbitSupport this is the third ionic I’m having the same problem. Left house today 54% charge. Five minutes later no charge.
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Andrew Bale
(@AndrewGBale) reported
@FitbitSupport This is about when notifications don’t arrive. The problem is that there appears to be a known problem whereby notifications are sent again and again and again for the same calendar event.
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Michel Coupal
(@coupal_michel) reported
@FitbitSupport my Fitbit Charge 3 suddenly has white vertical lines all across the screen. I tries restarting multiple times but no change. It happened after it shutdown due to empty battery. What can I do?