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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (36%)
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Online Features (20%)
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Errors (19%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Errors | |
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
| City of London |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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R
(@TheyCallHimR) reported
@FitbitSupport just registered an account for my mum. Says the password is incorrect (it isnt as it auto fills) but also the password request email hasnt sent. Is there an issue with the website ?
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F Marias
(@FMarias2) reported
@FitbitSupport my husband dropped his brand new fitbit sense I got him for Xmas and the screen is broken and won't respond. We've tried rebooting the fitbit without success. What can we do?
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CineMeltdown
(@cinemeltdown) reported
@FitbitSupport NOTHING YOU SUGGEST WORKS! This is why I’m asking for your help. I don’t want to be told what steps to take. You’ve been doing that for a year. I just want you to do it from your end now. What part of my request don’t you understand? Unsubscribe me, it’s just that simple.
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CineMeltdown
(@cinemeltdown) reported
@FitbitSupport See now we’re in the ‘blanking me’ part of the dance. No update on what’s happening…and you haven’t replied to my tweet asking for complaints information. It’s a repetitive, never-ending nightmare with you. Why are you doing this to me? Do you think I’m someone else?
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Chontelle Sundborn
(@luckleberry) reported
@fitbitsupport I need to login old acc but old email no longer active. Must log in to reset wifi on aria scales?
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CineMeltdown
(@cinemeltdown) reported
@FitbitSupport Nothing you have sent has worked. I wouldn’t be here if it did. Why is it up to me to fix? Why can’t your IT team do it?
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Lynda Mason George
(@LyndaMMG) reported
@FitbitSupport @TravelsGringo Strap completely broken on fit bit no response from support team
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Outspoken but nice
(@OutspokenNice) reported
@fitbit Fitbit used to be a quality product with good customer support. I used my charge2 until I lost it. Replaced it with a Charge 5. 3wks and the band is irritating my skin. Fitbit refuses to acknowledge the problem. Won’t replace the band. Switching to Apple Watch.
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Mags 22
(@mags_b22) reported
@FitbitSupport my Fitbit versa lite has suddenly stopped syncing with my phone. Tried everything (rebooting / uninstalled app / reconnect device). Please help
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Rev
(@urbanangel87) reported
Hey @FitbitSupport I'm having an issue with listening to voice replies on my device. Any way I can rectify this?
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That’s fine...🙃
(@JWint) reported
@FitbitSupport help!!!
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Stephen Quinn
(@stephenatomic) reported
@fitbit shocked by this company’s service. Bought a kids watch. The band broke. They replaced it. This band broke. Won’t replace. 1000s of people complaining of the same issue. If you make a shoddy product at least admit it and fix it. Won’t be buying from this brand ever again
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Candace Joannis
(@CandaceJoannis) reported
When your @fitbit has a swimming option, so you swim with your device. Device stops working, messaged @FitbitSupport and they only offer you 30% off a new watch and nothing to help your device that is under 2 years old. 🙃🙃🙃 we love a good customer service company
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******. Volunteer. Traveler
(@TravelsGringo) reported
@FitbitSupport Message received: you won't help. I'll start recruiting more people to drop Fitbit products. I want to continue our family weekly steps challenges, but I think we can do that with Xiaomi. I like my Xiaomi phone. Bought it 2 years ago and unlike my Fitbit Ionic it will charge.
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Nicki Godley
(@Noo_Noo_7) reported
@FitbitSupport thanks for resolving the issue so promptly. Great customer service
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FeysPerson
(@FeysPerson) reported
@fitbit Faulty design on this band led to the loss of my new Luxe. Fitbit says “too bad. Spend more money with us though!” #CustomerExperience
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CineMeltdown
(@cinemeltdown) reported
@FitbitSupport What is your official complaints procedure? I mean the highest possible level, not reporting the problem to your team. IM FED UP NOW. ITS BEEN NEARLY A YEAR! @Ofcom @ICOnews
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Frances Geoghegan
(@texan_toad) reported
@fitbit my versa 3 has suddenly stopped working. Just the logo on the watch face. I need this watch as a watch and as a health monitor, I have tried everywhere to find resolution. HELP ! It is fully charged … but then I grind to a halt … I even bought the premium deal. HELP!!
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Furby Always Wears a Mask 🎀
(@Furby1969) reported
@FitbitSupport hi, can't log into my account. Says my email is not valid. I'm still getting emails from Fitbit to this address so not understanding the problem. Thanks
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Rebecca
(@Veryweirdgirl) reported
And now I still have to wait for @FitbitSupport to process my return when fedex finally delivers it (assuming they ever do), and then wait for a replacement to be shipped to me. When I called to get support on my broken fitbit, they assured me the process wouldn't take too long
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LKS
(@LeanneK18) reported
I always thought Comcast had the worst customer service but congratulations @fitbit you have taken over. Worst customer service ever. Been repeating myself for 3 weeks and getting absolutely no where.
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Joolie Woolie Woo
(@jnaylor_julie) reported
@fitbit I have sent 3 private messages after reporting that my sons watch (Xmas present) has broken. Staff on here told me to private message. I’ve sent pics and text. No response. Your helpline number is ringing out, but no one picking up. Anyone any ideas what I do now?
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MEGHA MOOKIM
(@meghamm23) reported
My fitbit HR astra watch is not working and customer support is also not helping to resolve, bad after sales service, need resolution urgently it has already been a week now @FitbitSupport @FitbitIN #disappointed #needsupport
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Amy Tovey
(@amy_tuvs7) reported
@robertsgem21 @fitbit Mine doesn’t even track my sleep properly anymore, it’s been replaced by @fitbit twice due to the screen freezing, no other support has been given to try sort the problem. Alot of people I know have swapped to Apple Watch.. I might too 🧐
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******. Volunteer. Traveler
(@TravelsGringo) reported
@FitbitSupport If you state publicly you will solve the issues or stand behind your product and replace if you can't fix the product defect, then we can discuss privately. But every time I've had a problem you've deflected and ultimately done nothing.
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Derek
(@ah_lads) reported
Bad: @fitbit giving up the ghost after 16 months on Friday Good: @FitbitSupport sending me a new one because the fixes didn’t work Mediocre: Can’t now find old one that I need the strap off for the new one
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Pallav Chikara
(@pallavchikara) reported
@FitbitSupport Before placing an order, I should have read through the previous tweets individuals had made about the same problem they were having. It's difficult to comprehend how such a well-known and established brand as Fitbit can't manage customer service in India.
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Stephen Quinn
(@stephenatomic) reported
@FitbitSupport shocked by this company’s service. Bought a kids watch. The band broke. They replaced it. This band broke. Won’t replace. 1000s of people complaining of the same issue. If you make a shoddy product at least admit it and fix it. Won’t be buying from this brand again
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Sian edwards
(@Edgum10) reported
@FitbitUK @fitbit @FitbitSupport my Fitbit has stopped charging. I have purchased a new charger but it’s still dead. Any help would be greatly appreciated. Thank you x
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******. Volunteer. Traveler
(@TravelsGringo) reported
@FitbitSupport Since 2020 we have private messages about this issue. And it only gets worse. What will change this time? Do you consider that solving a problem by saying the same thing every time over the past 2 years with no result? If anyone reads this its been 2 years with the same problems!