Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• App Crashing (32%)
• Device Failure (24%)
• Online Features (16%)
• Website Down (12%)
• Sign in (8%)
• Errors (8%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Indianapolis	Device Failure	6 days ago
Sarreguemines	App Crashing	6 days ago
Noida	App Crashing	13 days ago
St. Louis	Device Failure	18 days ago
Grenoble	Device Failure	19 days ago
Paris	App Crashing	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 47 seconds ago

  @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

• 
  Josh Fields (@partiallypro) reported 2 minutes ago

  Pretty incredible that @fitbit's food/calorie tracking has been down for -everyone- for over 24 hours and they are owned by Google which is a 3.8 Trillion dollar company. This is something you'd expect from an independent developer.

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 2 minutes ago

  @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

• 
  Jessica Young (@Jessicayoung_99) reported 3 minutes ago

  @FitbitSupport the app is doing a weird glitch where it took randomly took away how many calories I had left to eat for the day and somehow defaulted to a random total calorie intake. I changed it to a 500 calorie deficit and I have watched it revert back 3x. Please fix.

• 
  David Martinez (@DMARTINEZ_85) reported 7 minutes ago

  @FitbitSupport Took all those steps, still not working.

• 
  Diane (@SoCalValleyGal) reported 9 minutes ago

  @FitbitSupport I've done everything I can to try to fix the problem, I'm not the only person having the problem, ever since Google took over apparently that's when the problem started.

• 
  Susan (@susanelizabet28) reported 11 minutes ago

  Apparently @FitbitSupport can't keep their app running. Widespread outage. Can't log food. Makes @Google even more annoying to those of us that have had fitbit for years. Unreliable. Out since midday yesterday. No status updates from fitbit/google.

• 
  Tim Josling (@TimJosling) reported 12 minutes ago

  Just bought a fitbit Charge 6. The user experience is a nightmare, The documentation is complete trash. Severe buyer's remorse. Eventually, after several hours, I got the ecg working, no thanks to @FitbitSupport But still no spO2 readings, just "no data". It does not help that with every release they change everything and the documentation does not reflect the changes. Look at the help forums, they are full of frustrated customers. Try harder @google. Suggestion: Put the Z team on something else.

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 17 minutes ago

  @ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.

• 
  Murthy Vipravarna (@MVipravarna) reported 18 minutes ago

  My Fitbit Versa 4 failed with a red X error right after an OS update notification. Support says warranty is over. Requesting escalation as this seems update-related. @FitbitSupport

• 
  Rich Balgowan (@RichBalgowan) reported 20 minutes ago

  @fitbit please fix your app !!

• 
  Michael Baine (@MichaelBaine) reported 23 minutes ago

  @HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.

• 
  samantha 🖤 (@samanthamuskett) reported 26 minutes ago

  @FitbitSupport @Jessicayoung_99 4.58 has not fixed the issue. Sort it!

• 
  Rico McCoy (@_CoachMcCoy_) reported 28 minutes ago

  @FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 29 minutes ago

  @FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help

• 
  KaLea in TX (@TexasKaLea) reported 29 minutes ago

  @FitbitSupport Not everyone wants to merge data with Google for sign in or anything else. After your cutover date in May - you lost me as customer of over 10 years!

• 
  Jessica Young (@Jessicayoung_99) reported 29 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  Jessica Young (@Jessicayoung_99) reported 30 minutes ago

  @FitbitSupport None of that worked. Other users are now reporting the same issue, so it’s obviously a known bug/glitch now.

• 
  Emirynn 🔞 『@Nostalgitism』 (@EmirynnNTSC) reported 33 minutes ago

  @Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 34 minutes ago

  @FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 35 minutes ago

  @FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help

• 
  John OConnor (@jeoconnor56) reported 42 minutes ago

  @fitbitsupport, my android fitbit app (version 4.6) doesn't have the option to move my data to Google, as shown in your online help page. How can I move my fitbit data to Google? Thank you.

• 
  Rin (@orbitael) reported 43 minutes ago

  @FitbitSupport Inspire 3 hasn’t been able to connect to my device since yesterday. Seems to have randomly lost connection in the afternoon and now can’t connect to Bluetooth Turning Bluetooth off & on didn’t work Nor did turning off & on my device Find my phone also not working

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 43 minutes ago

  @ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 43 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  samantha 🖤 (@samanthamuskett) reported 44 minutes ago

  @Jessicayoung_99 @FitbitSupport Mine been doing the same. Did all the log out force quit nonsense, it’s still doing it. Guessing a bug they’ll release a fix for soon …hopefully

• 
  Tom Brander (@dartdog) reported 45 minutes ago

  Irritated that the new @fitbit app no longer tracks hourly movement and gives nudges on the watch to move, it also no longer has a "cardio fitness" score, which was a proxy for vo2 max, nor does it have a place to record water intake, better graphics dumbed down. @google

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 48 minutes ago

  @FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help

• 
  rachel mackinnon (@rachelmackinno2) reported 53 minutes ago

  @FitbitSupport disappointed when I get a new watch and support keeps telling me that they know of the issue and are working hard looking into it. It has been months. Isn't it false advertising stating you have voice assistant and voice text on a watch then dont allow it?

• 
  Timothy Columbus SR (@TimCoSrColumbus) reported 58 minutes ago

  @FitbitSupport I cannot contact you people the worst support system. I have dealt with three days. I’ve been trying to get a reply from you people. Pretty sure this will be the last Fitbit that I purchased.