Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (31%)
- Device Failure (23%)
- Online Features (15%)
- Website Down (12%)
- Errors (12%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Indianapolis
|
Device Failure | 12 hours ago |
 Sarreguemines
|
App Crashing | 17 hours ago |
 Noida
|
App Crashing | 8 days ago |
|
St. Louis
|
Device Failure | 12 days ago |
|
Grenoble
|
Device Failure | 14 days ago |
|
Paris
|
App Crashing | 16 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Lucien Schilling #SlavaUkraini 🇺🇦 (@L1964) reported@is_chumps @Me_MovingFwd @fitbit If there is a law and it‘s confirmed by the tribunals, it will be used. If there is no law, or it get‘s stroke down by the tribunals, they will try to circumvent it and to get the data anyway. Only remedy is voting the right people.
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Merce Alvaro (@mercealvaro) reported@FitbitSupport terrible your customer suport.
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sudo rm –rf / (@NoName71666847) reported@fitbit Hey fitbit, my $250 fitbit sense has quit charging after 3 months and you're answer is to offer me a 35% discount on a new one? Why would I keep spending $250 dollars every 3 months? Your customer support is garbage just like your product.
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Andrei (@Sameoldgreg) reported@FitbitSupport This has to be a joke, right? The refund center won't help me anymore, they told me to contact fitbit support. I already contacted you, but I don't believe anyone will help me. You are the worst company when it comes to customer service. 1/2
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K9 Protection (@BiggiesTake) reported@fitbit DO NOT BUY THE CHARGE 5 biggies piece of crap I've ever purchased. NOTHING WORKS, NOTHING RECORDS. Returned the first one and the second one is even more defective. They know these are bad, and they keep selling them. DO NOT BUY!
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Susi (@susi21p) reported@fitbit It's been over 6 weeks and still no refund on my Ionic. Contact center doesn't help and phone number doesn't even exist. When will you solve this issue?!!!
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Kiran / కిరణ్ 🌞 (@MeKiranKiran) reported@FitbitSupport Thanks for quick reply. My Fitbit Blaze device is not charging, not sure whether its battery issue or my charger issue. Who will look into issue?
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Polly, MD (@PollyDa53975374) reported@fitbit can you explain why pedaling my bicycle doesn’t count as steps and can you please fix that
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Neha Jain (@Jain_Neha62) reported@FitbitSupport my fitbit is not working. It is under warranty. It is not turning on. It's a pathetic product. It has been replaced earlier and then it did not even last one month and eent dead again. Plese replace again
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Dirsty Keans (@Kirstydeans1) reported@eldarakiva Looks like there is huge numbers of us in the same boat @fitbit are absolutely no help at all ....
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Kiran / కిరణ్ 🌞 (@MeKiranKiran) reported@FitbitSupport It already in shutdown mode & not able to restart it becoz of no charging issue. So no point in restart steps from above link. Will DM u my linked email ID
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Pankaj Pandey (@ppguwahati) reported from New Delhi, Delhi@FitbitSupport @fitbit using fitbit versa for a year now, the straps are damaged due to pin associated for fixing it to watch,need replacement, straps are not available on fitbit website,request for help.
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Ivan (@ivvladd) reported@FitbitSupport Hi. My fitbit surge acted strange the other day (green light is always on). So I restarted it as well as tried to set it up as a new device. Unfortunately, now I cannot set it up as new device. Need help.
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CNiC 💙 (@CearaiNiC) reported@FitbitSupport my daughter's pebble fell out of her ACE strap at the park. Ruined her birthday party. An hour onto customer service, countless emails, won't honour warranty & cover the clearly defective device. Seems lots of people having the same issue with ACE.
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Derek Linfield (@DerekLinfield) reported@fitbit I have a newish fitbit Sense (8 months old) that won't charge. It used to be that when I had it off my arm, there was green flashing on the back. It doesn't do that anymore. Is that the problem?
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Carrie Lynn Liston (@CarrieListon) reported@FitbitSupport my brand new Fitbit charge 5 is broken. The part where the band attaches to the Fitbit has broken. How do I get it fixed or replaced?
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Captain Ginger Beard (@TintinPriv) reported@FitbitSupport morning guys, I wore my Fitbit Versa swimming last weeks and since then it has not worked since?? Help please
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SomeCallMeLaz (BSc) (@SomeCallMeLaz) reported@FitbitSupport Has the Android app been fixed? The vague "bug fix" note against the newest version isn't filling me with confidence. I really don't want to spend ages weighing/measuring & inputting food for it to spout nonsense numbers at me again.
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Theamiadventures (@amibeeton) reportedIt’s been 10 weeks since I deactivated my @FitbitUK Ionic - still waiting for my refund - different story every time I call. Please can you help @FitbitSupport?
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Margaret Farr (@margaretfarr) reportedSeriously Fitbit! Such poor customer service! Tried to claim my refund through PayPal & was denied. 3 weeks leaving messages with humans at the "help" number you provided to me. No refund. Big headache! Such a run around... Where's my refund Fitbit? @fitbit @FitbitSupport
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Samantha (@chautelle) reported@FitbitSupport hello! I sent you a DM regarding my broken Fitbit Inspire 2. Had it since December of 2021 with several small electrical problems. However, it just broke where the bands attach to the Fitbit when I was putting it on.
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Merce Alvaro (@mercealvaro) reported@FitbitSupport I need real help. I'm wasting my time with the absurd requests that you asked me by DM
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TheVonHouse (@TheVonHouse) reported@FitbitSupport this is crap! I can't edit or confirm my period. And I just did the update! Please fix this!
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Dirsty Keans (@Kirstydeans1) reported@FitbitUK @sargent1968 Pointless exercise as no one knows any timescales or even correct information regarding the issue that has led to the delay. Would love to see the interest @fitbit are accruing on OUR money !!
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rory (@dreamyrory) reportedLittle shoutout to @FitbitSupport for dealing with my issue so promptly. Customer service that good isn’t common nowadays 🫶🏼 @fitbit
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Andrei (@Sameoldgreg) reported@FitbitSupport I have called them. They won't help me. They told me to contact YOU. Do you speak english, or do you want it in another language maybe? Do you understand me? #FitbitIonicRefundPending
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awoogadaytob (@awoogadaytob) reported@FitbitSupport Again, I have rang them 10 times and they cannot answer me. I have dates, peoples names and times when I rang. I have even escalated the problem and they told me a supervisor would contact me. No one ever does. You have stolen my broken watch. I now want it back.
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Yogasaravanan (@YogasaravananN) reported@FitbitSupport I have purchased Fitbit Sense watch through Amazon Jan 21, 2022. Suddenly my watch not charging. What might be the problem? I am in Chennai, Tamilnadu, India. Kindly give your services center address
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Alberto (@12minds) reported@fitbit my Charge 5 is less than a year old and its battery life has dropped from a week to less than 24hrs. Your support team has provided no help beyond "We know this happens, sorry," and has been super disappointing and frustrating. @FitbitSupport
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Megan French (@saturdaayschild) reported@FitbitSupport Can I get some assistance? I’ve logged into the FitBit website and selected LiveChat only to get some generic message that “Sorry, that page is following a different trail.” Huh? My inspire 2 will not charge no matter what, something it seems is a common problem