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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (29%)
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App Crashing (22%)
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Online Features (18%)
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Device Failure (15%)
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Website Down (12%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Korzenko
(@jasonkorzenko) reported
Fitbit issues a recall for their Ionic watch, and it's been 6+ weeks for @fitbit to 'help' me with my ticket. Worst customer experience, and still no updates. @FitbitSupport
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John Creedon
(@jpac75) reported
@FitbitSupport my charge 5 recorded 4.1km, 5000+ steps, 500+ calories burned in a 15 minute period while I was asleep last night, my BPM at the time was 48. Is this a known issue?
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Dhawall
(@Dhawall_shah) reported
@FitbitSupport dear team, it has been more than a month didn't receive credit for my fitbit ionic. Tried calling cc but they don't have any info. Issue is with many of my colleagues. Looking forward for your support. Thanks
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Shaun Patsy
(@VandyBuck) reported
@FitbitSupport Hello. I’m a paid Fitbit Premium member through 2023, but I can’t access premium on my app since Monday. I logged out and even restarted phone but still cannot access it. Is this a known issue?
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Radtke
(@radtke327) reported
Watching the Nets go off and my guy @marcrebillet just threw down in a @fitbit commercial and I’m now going to get my fat *** a fitbit.
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Dhawall
(@Dhawall_shah) reported
@FitbitSupport Customer support doesn't help i was on call for 2 hours. !! They don't have any information
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AI
(@Erdos5AI) reported
@FitbitSupport I’ve contacted the CS multiple times since March 10 regarding an issue with my premium subscription. Several phone calls, several emails, hours wasted, and nobody seems to care to fix a problem that was the CS’s fault to begin with.
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Emily Quintin
(@emilyquintin) reported
@FitbitSupport @Fitbit — I got an email saying my account password has been changed but it wasn’t me. I can’t log into your online chat because my password doesn’t work. Concerned I have been hacked. Help ASAP
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💛Kerry 💙
(@Kerry_lufc) reported
My @fitbit has broken just before the weekend where I planned to walk a lot 😥 ... looks like I'll just be staying in the pub then!
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aly 🌸
(@housuke) reported
@FitbitSupport Hello! I keep getting an error message each time I open the app that says my device doesn’t support Bluetooth. It doesn’t seem to effect my ability to sync, but I don’t know what to do to make the message stop popping up.
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Veronica 'Nikatine' Ripley
(@NikatinePrime) reported
@renee @fitbit oh my god PLEASE tell me which one!! That's SO GOOD WTF!!
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TACOmeat
(@zzzxxxyyy90909) reported
@fitbit Just threw my Fitbit in the trash after seeing your garbage commercial.
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Maria
(@Bootstrappers09) reported
@FitbitUK @FitbitSupport Hi, please can you help? I wore my Charge 5 to bed, but it didn’t record my sleep score.
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Petz
(@Dpetzz) reported
@Luis_Nord @fitbit Having the same issue with extra charging cables I bought which are now useless. Contacted customer service and talked to a “manager” who only read off the script they provided her. Couldn’t find a number to anyone above her. Their customer service sucks
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david
(@llKookie) reported
@renee @fitbit I have an Apple Watch and want this so bad haha.
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NLR
(@NLR55412385) reported
@fitbit Fitbit's customer service may be the worst I have ever experienced. Attempting to file a warranty claim is a battle. Either your customer service people are AI or they have not been empowered to actually help people.
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Joanna. You must wear a Mask.
(@Illinoisgirl) reported
from
Chicago, Illinois
Dear @FitbitSupport I need your help.
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The Beast and The Bear
(@TheBeastNBear) reported
@FitbitSupport can anyone tell me what's going on with my #IonicRecall seriously, I've waited 5.5 weeks for a refund, and when I called the other day, the guy was rude and had no answers. I spent like 5 minutes just listening to him sniffle. Someone HELP
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Shireen
(@thisisShireen) reported
@FitbitSupport Hi, totally appreciate that. I've tried several routes including the one you've described. Is there anyone here who can help? I'm UK based, hence they were included into the tweet. I've ended up buying a new fitbit and was hoping to have the refund and use the discount.
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Matthew Barr
(@matthewbarr) reported
@FitbitSupport - someone has used my email for their Fitbit account, and there is no way to unsubscribe. Unsub requires me to login, and there's nothing in your help or support for this. I can't even chat with support unless I login. Why don't you verify email addresses?
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James Belderbos
(@jamesbelderbos) reported
After weeks of seeking support following your product recall you have emailed me sending me to a link that does not work. @fitbit @FitbitSupport @FitbitUK I’ve done all you’ve asked when can you actually help?
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EDA
(@EDApps84) reported
@FitbitSupport @harriet852 looking forward to your help but you seem to struggle to answer questions on there about clarifying why you do not replace faulty products under warranty
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Cristian Liu
(@cristianliu) reported
@Cascadia @fitbit @FDA I would love to be able to wind down for bed starting at 10am and ignore my work. Aspirations .. 🥱
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ToniJane
(@ToniJaneF) reported
@nomadicjaat @fitbit Did you get a refund for this, the one you can’t register due to broken screen? Same issue here
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Piyush Aggarwal
(@PIYUSH29043) reported
@FitbitSupport Fit bit is one of worst company. I use fit bit for just 3 days and now. It's not getting charge. This is the quality of fitbit. A 2 day working product.
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Amarjeet Ray
(@RayAmarjeet) reported
@FitbitSupport @FitbitIN We can't buy a Fitbit device from Google Play Store as it's not available to buy in india. Have been trying to reach customer support since last 1 month but call never gets connected. Pls look into the issue ASAP and provide some alternate refund option.
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🌪 Patty
(@buckeyewx1) reported
@fitbit your new commercial. I just threw your product in the trash. Bye 👋
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Drhum5a
(@drhum5a) reported
@fitbit good morning, I have a fitbit adidas iconic I have heard & contacted you guys with no reply about my fitbit which is leaving heat marks on my arms if I wear it for 2 long help please thanks
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Petz
(@Dpetzz) reported
@fitbit Terrible customer service regarding this recall. Cannot get an answer from customer service and they refuse to provide a number to call the department handling the recall.
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Bruce Vick
(@BruceVick5) reported
@fitbit Thanks for screwing over the people that waited for their refund for the Ionic recall by limiting them to 1 ban, where as the people at the start of the recall could get 5 bands. Bad customer service all around in my opinion