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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (35%)
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Online Features (21%)
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Errors (18%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel Cracea
(@DanielCracea) reported
@fitbit I would have considered buying Fitbit Sense if it hadn't been for that slow menu. Oximeter must work without exercise, by itself. if that were fixed, I would buy one
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Mathieu Gagnon
(@TruPlaya1870) reported
from
Gatineau, Québec
@Dowbiggin @fitbit It was a server side issue because most of all people on Reddit, said the issue is fixed, including for myself.
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katie sines
(@klferris33) reported
@FitbitSupport my Versa 2 won’t sync at all... any help?
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Anne Marie Pratt
(@annieskip) reported
@FitbitSupport my versa 2 isn’t syncing with my iPhone - it had been working then it stopped last Wednesday, April 14. Help...
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James Erd
(@JamesErd2) reported
@FitbitSupport I have two problems maybe related. First no data is showing up in Sleeping Heart Rate graph in sleep restoration. The second is often the resting heart rate on the Home Screen shows a broken heart even though my Charge4 is reading my heart rate
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A Rookie Mistake
(@arookiemistake_) reported
@FitbitSupport @FitbitUK pls help!
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Dipanjan Chatterjee
(@dipanjantweet) reported
@FitbitSupport Fitbit dead within months. Can you help me with how to claim warranty coverage?
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Gbenga Leigh
(@GbengaLeigh) reported
@FitbitSupport @fitbit I have a Charge 2 and the screen has gone blank. I've followed the usual advice of holding the button to reset but still not working. Is it true that you've designed this watch so it only last so long? I love it but this is really irritating me now. Help!
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Geeky Guy
(@GeekyGu66568183) reported
@FitbitSupport hi my Fitbit versa lite is not working how do I go about returning, getting it repaired or replaced?
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Clare Tarling
(@claretarling) reported
@FitbitSupport Did you fix this? I have the same problem.
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sharon fleming
(@bekamum) reported
@FitbitSupport help- versa 3 has stopped tracking SP02 for the last 2 nights. No issues prior to that
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Mary Dominiak #BLM
(@Bardicvoice) reported
@FitbitSupport Every time we've talked in DM's since that 1/8 contact, you've promised that fixes were in the works. They've never materialized. I can't help but feel that as long as they're out of sight, you're lacking incentive to cure them, especially as you push newer products. 2/3
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Clare Tarling
(@claretarling) reported
@SimonOak3 @FitbitSupport Did you find a fix for this? Having same trouble. Starting to regret my purchase 🙄.
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Leticia
(@Leticia21977757) reported
Friends, beware of Fitbit products. I got one brand new one two weeks ago and it has been giving me shocks on my wrist debilitating my arm and hurting my wrist. Fitbit will not refund or help me since it was bought on eBay USA, they will not honour their warranty.@fitbit #Fitbit
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Ashri
(@AshriSpeaks) reported
@FitbitSupport @fitbit my versa 3 is broken/defective and the elevation feature is broken. After two support chats I'm being told to wait because there may be a firmware update (some day) and that's the only solution. My watch cost me hundreds of $ (Canadian). This is not okay!
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Mirjam Roeder 🇪🇺🇪🇺🇪🇺
(@Mirjam_Roeder) reported
@FitbitSupport Logged out, logged in (as done several times in the last few days). Still nothing in 7 day stats, still no sync to fitbit app. Others have same issue, so please fix and don't ask Premium customers to fix it for you. Thank you.
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FilmXenia
(@FilmXenia) reported
@FitbitSupport for a few weeks now going on to the sleep stats causes the app to pause and crash. Happening for myself and my mother. What’s the fix?
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Chad C
(@ChaddiusVenture) reported
@FitbitSupport Yeah that didn't fix it, exact same behavior.
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Leticia
(@Leticia21977757) reported
Friends, beware of Fitbit versa products. I got one brand new one two weeks ago and it has been giving me shocks on my wrist debilitating my arm and hurting my wrist. Fitbit will not refund or help me since it was bought on eBay USA, they will not honour their warranty.@fitbit
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Pat Wilson
(@stryder989) reported
@FitbitSupport My 2 yr old Alta HR keeps dying despite me restarting it every day. I see from the internets a lot of people have the same problem. You sold a defective product it seems.
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playfullea
(@donzella216) reported
@fitbit Fitbits are junk that constantly fall apart. I will never buy another. Every single one I’ve had has broken. My versa 2, the face just fell off.
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john hank
(@sinoogie) reported
@fitbit #fitbit customer support stinks . Bought an inspire 2 for my wife less than 2 months ago . Now keeps flashing and buzzing. Not working. Called and emailed numerous times . No help. Do not buy Fitbit
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Mary Dominiak #BLM
(@Bardicvoice) reported
@FitbitSupport I've taken this into DM's with you multiple times on this deteriorating situation, starting 1/8, 1/10 (when you said tech team was aware of & working on a fix for no hourly reminders to move), 3/2 (when it stopped vibrating for all step goal achievements). 1/?
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Gbenga Leigh
(@GbengaLeigh) reported
@fitbit I have a Charge 2 and the screen has gone blank. I've followed the usual advice of holding the button to reset but still not working. Is it true that you've designed this watch so it only last so long? I love it but this is really irritating me now. Can you help pls?
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𝔖𝔱𝔢𝔭𝔥𝔢𝔫 𝔍. 𝔍𝔞𝔠𝔮𝔲𝔢𝔰
(@Northlander74) reported
@FitbitSupport Hi, thanks for the reply, but this isn't whst I'm looking for, I don't have a problem with what activities my Charge 4 uses with and on the app, the screenshot was from the 'track workout' within the app... There's only those 3 to choose from and no way to add any more
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Ankit
(@megeekynoob) reported
@nimishdubey @fitbit I was reading about this yesterday I would like to attribute it to the (Cheaper) competition anyone who understands the market will go for the Fitbit product probably asserting like other brands won't help much.
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Dan
(@DanVlogsYT) reported
@ShaunL23a @FitbitSupport Did this get resolved mate, I’m having the same issue
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Sue Knight
(@Suzi737550) reported
@FitbitSupport my charge 3 is unreadable. It seems to have black@lines across the display so I can’t read anything but when I scroll it’s partly visible. How can I fix this?!
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Ian Collins
(@eyecollins) reported
@FitbitSupport My sleep score has stopped working for the last few weeks. I have tried updating the app, restarting the watch and phone with no success. Please help.
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A Rookie Mistake
(@arookiemistake_) reported
@FitbitSupport my Fitbit versa 3 screen just popped out while I was sitting down - it’s only 2 months old!