Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- Errors (33%)
- Online Features (24%)
- App Crashing (24%)
- Website Down (10%)
- Sign in (5%)
- Device Failure (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Wolfsburg
|
Errors | 20 days ago |
|
Oldenburg
|
Sign in | 20 days ago |
|
Hamburg
|
App Crashing | 20 days ago |
 Vincennes
|
Errors | 20 days ago |
|
Mainz
|
Errors | 20 days ago |
 Le Mont-sur-Lausanne
|
App Crashing | 20 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Marty (@fishtale13) reported@FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor
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Justin (@crossbosox) reportedGosh. #Fitbit app is terrible now. @Google ruined the whole dang thing. @FitbitSupport hope changes are made soon. Everyone I've spoken with about it hate it
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Rico McCoy (@_CoachMcCoy_) reported@FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.
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Mikko Tuomela (@mikkotuomela) reported@FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.
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ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported@JLamp72 @FitbitSupport The worst part is no one is available to help with this process. I was on chat for 30 minutes trying to get my account migrated. And nope. Now I'm locked out of my fitbit
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subba Taniparti (@subbu1299) reported@GoogleSupport @FitbitSupport Brand new Fitbit Air bricked by Google Health migration bug. Frontline support refused escalation & told me to "make a new email." Hitting retail return window due to your broken identity systems. Case: 8-8532000041470 Bug: b/516591953 Review ASAP!
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Charlie Fenton (@CharlieFenton2) reported@ambientshitpost I agree, after trying to find it (why does it look so different?), they have just cramped so much in and it's now so unintuitive. What happened to 'if it's not broke, don't fix it?' @FitbitSupport
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A.K.D. (@avasi01) reportedCan’t set up my new Fitbit Air — password reset broken + can’t migrate my Fitbit account to Google. Need help please @GoogleHealth @fitbitsupport #FitbitAir #CustomerSupport
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maz (@kittensmaz) reported@FitbitSupport my new versa 4 has done a factory reset and now won't connect to my phone. Please help
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Stacey Randall (@staceyrandall_) reported@FitbitSupport @googlehealth help I can’t get into Fitbit or Google Health as you have only half registered my Google Health account so when I try and complete it it’s saying I already have one? Then says need to upgrade a linked child’s account but it won’t work or let me delete
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Barry Weis (@bdweis) reportedHello @Garmin longtime @FitbitSupport customer here. Making the switch, don't let me down. #HeartWarrior #RunningForMyLife
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michelle ormsby (@michelleormsby) reported@FitbitSupport plesssse help! Demented trying to do the forced change over to Google!!
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MH (@Ms01251977) reported@FitbitSupport since the app undated to google health it no longer tracks my sleep. How do I fix it?
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SANJEEV SETHI (@sanjeevsethi1) reported@FitbitSupport hi..I am having issues with my fitbit charge 5. The screen has gone blank. Tried all troubleshooting but nothing is working. The logo comes on after pressing the button 3 times on the charging cable. But the watch does not reboot. Please help
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SANJEEV SETHI (@sanjeevsethi1) reported@FitbitSupport hi..I am having issues with my fitbit charge 5. The screen has gone blank. Tried all troubleshooting but nothing is working. The logo comes on after pressing the button 3 times on the charging cable. But the watch does not reboot. Please help
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Plan 9 From Outer Space (@edwoodplan9) reported@FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.
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mherrsch9 (@mherrsch9) reported@FitbitSupport what was the purpose of changing your app to Google Health? Was it to make sure no matter what that no one with a watch could connect to the app again and force them to buy new watches? Bc wtf I have tried everything and nothing works
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⚔️Tala Smith⚔️ (@Tala_NoExcuses) reported@FitbitSupport I’m not paying for Fitbit premium to have Google garbage. Thanks so much for selling out. It looks like utter trash now. I will probably be canceling my paid subscription.
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Links : FFXIV Danwtrialed 🏝️🍹🦙🎮🔮 (@HBtrashandrants) reportedHey @FitbitSupport @googlehealth is there any reason why I can't email support anymore? The option either isn't there or won't let me submit a ticket, I have tried chat support and the chat bot and support person doesn't understand my problem and I can't phone due to job hours
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Pete Richardson (@PeteRichardson7) reportedQuelle surprise! My @FitbitSupport is just past the 2 year warranty period and it suddenly crashes and i can’t now see the screen! This is the third one i have had this happen with 🤯🔫 @googlehealth **** product you’ve bought when it doesn’t last. I’ve bought 3 in 6 years and won’t be buying any more! Time for a new more durable fitness tracker. #fitbitisshit Don’t waste your money
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awalmartparkinglot ✨🪩🕺🏼🖤 (@awalmartparking) reportedthey turned @FitbitSupport into @googlehealth and now the app is so garbage and the calories tracker is essentially nonfunctional 💔 how could u do this to me
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Helen McGrane (@bodhicat) reported@FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!
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Mandeep B 🚢 (@mandeepmusings) reported@BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app
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Trevor Elenbaas (@ElenbaasTrevor) reported@FitbitSupport I have a charge6 purchased December 2024. Battery life has plummeted. It used to last a week, now about half a day. I haven't made any changes to settings etc. have restarted multiple times. Suggestions or should I toss it in the trash?
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Marty (@Marty_FTT) reported@actualstephen @Google @FitbitSupport This is why Garmin still wins on trust. They push firmware that adds features to 5-year-old watches instead of bricking them. Fitbit under Google has the worst update track record in wearables right now.
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Shaun Thomas (@BonesMoses) reportedI'm about to throw my @fitbit Charge 5 in the trash. Some time after Google took over, the App just launches to a blank screen half the time until I reinstall or clear cache/data. Are there any good alternatives I should consider?
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J Silbert (@silby21) reported@FitbitSupport all my friends are gone! Is there a glitch?
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Proud Liberal NJ Momma 💙 (@Liberal2Core) reported@clevermonkey93 @FitbitSupport Hey @FitbitSupport similar issue. I log my intake and then it duplicates up to three times. I delete the extra entries and then they come back. Food log has been like this for a few days.
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Namrata S (@NamrataS691142) reportedHi @FitbitSupport and @googlehealth , my Fitbit sleep data hasn’t been syncing to Google Health for the past 3–4 days. Everything was working fine before, but now my sleep data isn’t showing up. Is this a known issue, and is there anything I can do to fix it? Thanks!
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Kelli Bachman (@kabachman) reportedMy @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.