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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (58%)
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Online Features (15%)
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Website Down (8%)
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Errors (8%)
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Device Failure (7%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Vermilion Bay |
Errors | |
 Cedar Rapids |
App Crashing | |
| Toms River |
Online Features | |
| Vancouver |
App Crashing | |
| Olympia |
Online Features | |
| Parkland |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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KJBc
(@kbcraw) reported
@fitbit Why do I always have trouble with my Fitbits?! Now my 2-month-old Charge 5 will NOT sync, and I was told I must ship it back and then wait for a replacement!
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Jeff
(@Actonhusker) reported
@FitbitSupport spoke with customer service because my Sense was not charging. So many bad cables they are on backorder. Wouldn't/couldn't credit me a month of my premium service since it will be no use for a month since it quit and I was able to get someone to talk to.
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Davide Proserpio
(@dade_us) reported
@JuraWho @btshapir @fitbit the new iWatch ultra version seems to solve this issue, but I am a Coros fan, the battery is infinite :)
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Tony Krohn
(@Krohn5Tony) reported
@fitbit Fix the flawed sleep scores as well as other features. You guys have literally thousands of complaints but it doesn’t get fixed.
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Ivan Thomas Jr.
(@Ivan_Thomas95) reported
@thelaugh @fitbit Definitely going back to Apple. Their watches never let me down like this.
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fla
(@FlaMuses) reported
Hello @FitbitSupport I'm unable to access my Fitbit app. The error message said my IP address had been blocked by Fitbit. Can you help me to resolve this issue?
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Dr. Tony Schiera
(@thelaugh) reported
@Ivan_Thomas95 @fitbit Barely over a year old, you say? Mine too and just started to not display numbers or words that a factory reset doesn't fix. I was offered 30% off a new product. I wonder if others experience the same so soon after warranty expiration. Are there any lawyers on here? Class Action?
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Jeff Stevenson
(@ukcomic) reported
@ADavid29041993 @fitbit I have exactly the same problem repeatedly . I’ve now had three chargers in a year . Sorry @fitbit I am so close to going to another company .
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Tony Krohn
(@Krohn5Tony) reported
@fitbit That’s zero help. Charge 5 says it senses skin temp. I don’t see that option. Only manual input.
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Rashi Khilnani
(@RashiKhilnani) reported
Hi @FitbitSupport I've been having issues with my @fitbit soon after I got it. I've had multiple discussions with your customer service, have done all the updates, etc they wanted me to do, and it has been escalated. This was over a month ago. No one has called me back. Help pls
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Veda Phani Swaroop H
(@vedaphani) reported
@FitbitSupport I have the same issue for more than a month .. tried all sorts .. nothings working
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Diva G (she/her/hers)
(@divagheen) reported
@FitbitSupport I have been trying to fix an issue with my Fitbit for at least a month or so now and still no resolve. Receiving a stock email multiple times that says that you're working on it but do not have a solution is not a solution. #fixit
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Tanya 🇪🇺 🇺🇦 🙀
(@tamaranth) reported
@FitbitSupport Thanks, I have already raised a problem report. Everything worked fine for 8 months so I'm not sure why it suddenly doesn't.
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Martin
(@MartinRuckert) reported
@FitbitSupport My FB Sense charging cable is broken, no signs of damage visually, has warranty, and your support they cant do anything for me because you ran out of charging cables? Cant use the watch, cannot use my premium account, and best you tell me is, wait&call back later?
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James
(@James42004051) reported
@FitbitSupport having trouble with sense recording sleep times properly since the update. Will say i only slept 3 hrs when i know i slept more like 7. Any thoughts?
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george martin
(@stellagirl992) reported
@FitbitSupport Fitbit is not tracking steps what is the issue ? This is the 5th day of on and off tracking issues
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veena
(@veenannayak) reported
@FitbitSupport It is a very big surprise to know that you DO NOT have any service centre in the world. My Versa Fitbit is giving trouble and sad that I cannot do anything about.
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Sunil
(@sunsrin) reported
. @fitbit support interaction Me : Watch is flickering Fitbit: Restart Me: Doesn't work Fitbit: We will get back asap Chat closed 1 min later, email - no replacement as warranty expired, here is discount to another future broken Fitbit product
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Mayur Koulavkar
(@MayurKoulavkar) reported
@FitbitSupport Ionic recall coupons not working
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Tony Krohn
(@Krohn5Tony) reported
@fitbit Can’t you tell me how to enable the feature. Fitbit help is very vague I guess it’s to mask it’s horrible reliability.
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P I double g
(@pigsy_mccann) reported
@FitbitSupport Hi @FitbitSupport , Do you have any customer services agents based n the UK? I have been trying to resolve an issue since June and am no further forward. I have also been lied to about potential fixes for this.
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Beth De Lap
(@QuarkOne) reported
@FitbitSupport I can't seem to log in no matter what password I use. Please help.
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P I double g
(@pigsy_mccann) reported
@fitbit Do you have any customer services agents based n the UK? I have been trying to resolve an issue since June and am no further forward. I have also been lied to about potential fixes for this.
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Dr. Tony Schiera
(@thelaugh) reported
@fitbit Really? Less than 2 months out of warranty and my FB Sense stops showing numbers and words. The best you can do is offer me a discount on a new device? If I knew your product support was this bad, I would have gone with an Apple watch.
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Tis Veugen
(@TisVeugen) reported
The @fitbit app became so bad, since Google took over. The heartrates of yesterday are still missing after syncing. And in the graph, swiping heartrates from day to day is not possible anymore.
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Jöntürk
(@Caveman_yky) reported
Fitbit is a terrible app, doesn't always work. Annoying app. @fitbit
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Trish Mann
(@TriciaM40508494) reported
Surprise surprise it’s now been 11 weeks…..STILL no refund from @FitbitUK @FitbitSupport @fitbit for the recall of my Fitbit Ionic!! It’s really starting to look like there is absolutely NO intention of refunding your customers! - Terrible treatment.
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Veda Phani Swaroop H
(@vedaphani) reported
@FitbitSupport +44 20 7570 0343 this is international number which we can’t call from mobiles .. pls arrange a call back or drop an email .. or forward my issue to the concerned team
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Brittany Moss
(@BritBrat102716) reported
@FitbitSupport Having an issue with my Charge 5. Got it brand new January 31, 2022 and screen has gone black and device will not sync to my app. It is less that’s a year old so the manufacturers warranty is still in effect. Need help ASAP please!
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Tim Szokan
(@Mr_Shots) reported
@parkjames it's sad that the versa 3 display went on me 15 months after buying it. It's even worse that @FitbitSupport does nothing because past 12 months except offer 35% which can only be used to downgrade. Terrible company you are running here.