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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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App Crashing (20%)
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Online Features (19%)
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Device Failure (14%)
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Website Down (13%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sachin nair
(@sachtab24) reported
@FitbitSupport Fit bit recall :2022050504028789 This is to bring to your kind notice is that I have not got the refund or got replacement for my fitbit ionic This is a serious issue and need to be addressed by the company I have been following this subject dkr nearly 4 months
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Allswood Aggregates
(@allswood) reported
@Apple My watch isn't accurate. Motion Calibration and Distance is switched on. However, my runs are off by at least 10%. Your service centre denies any help. Would you recommend shifting to @fitbit or @SamsungIndia for more accurate tracking and results?
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Mark Gray
(@motown_wineguy) reported
@Google I'm holding out for @googlewatch later this fall to replace my worthless Fibit Sense affected with the terminal battery issue, then it dawned on me...Google owns @fitbit . Is the Google Watch going to suck as bad as Fitbit high end devices?
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j azizee
(@jazizee) reported
.@FitbitSupport Hi! My Charge 5 hasn’t been tracking my rides properly since I got it! I’ve tried using both ‘dynamic’ and ‘built-in’ -as per Fitbit Charge 5 help forum- but to no avail. This hasn’t happened before on my Charge 3 & 4. I’m seriously disappointed with this product!
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Lori Al
(@clinique1970) reported
@FitbitSupport three days now and I can’t get my Versa2 to receive texts. I’ve restarted, deleted & installed the app, checked notifications & Bluetooth, etc. Nothing is working. Please help
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Chris Champi
(@ProfeChampi) reported
@fitbit It’s not about the steps, it’s about my poor fingernails trying to get it in (no pun intended).
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Clark
(@Clarkinthehat) reported
@FitbitSupport You've given a generic response. You have not provided help or given answers to my questions.
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Katy Jane Rothwell
(@KatyJRothwell) reported
@FitbitSupport Surely the strap keeper is part of the strap which is part of the product I purchased. I should not have to spend a lot of money to fix a faulty product. The strap should be replaced? My friend had a sma discolouration appear on hers and she was sent a new strap immediately.
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@rmfornari @FitbitUK @fitbit Rogerio, they won’t help you. I have been waiting for 5 months. All they tell you to do it contact the recall center and they do nothing. Most of us now are forced to take legal action against then.
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Vivek Aithal
(@nuwandavek) reported
I bought a @fitbit charge5 (via pre order) last year, and it has stopped working while still under warranty. @FitbitSupport says this is a common issue and I just have to wait. How can this be an official policy? Is the plan to make people wait till their warranty runs out!? Wtf?
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Carlos Diaz
(@cardiaz26) reported
@fitbit My watch is defective, battery drains in less than 3 hours. You blame it on firmware, ask me to wait for it, no ETA. My subscription time keeps running and I can't use your product. Really bad support experience. Going back to Garmin.
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Mark Gray
(@motown_wineguy) reported
@FitbitSupport @fitbit @fitbitquality Why would you DM me asking for more information on the critical battery issue my Sense, as well as hundreds if not thousands of others have experienced causing failure of their devices, then never reply? Why not replace my device?
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Mike Kyriacou
(@xMKx21) reported
@fitbit are trash. Time to finally get an #applewatch
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Renato Lizardo
(@Rethirded) reported
@FitbitSupport My Versa 3 battery 25% down just sleeping. Always-on mode was off, no notif, no automatic screen wake. What gives?
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Dr. Connie Rhind Robey 🇺🇦🇺🇦🇺🇦
(@arts_marketing) reported
.@FitbitSupport I'm a long time @fitbit wearer. Just recently my sleep won't record well and then if I try to pick the start and stop I can't. Never had this before. I can update if I'm on the computer but that's a pain. I like this function and hope you fix. I see I'm not alone.
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Dr. Connie Rhind Robey 🇺🇦🇺🇦🇺🇦
(@arts_marketing) reported
@FitbitSupport @JillMansell I'm having the same issue.
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Veronica Jeffrey
(@veronica_1) reported
@fitbit @FitbitSupport Are refusing to replace my Fitbit it runs out of battery in 30 mins despite it being charged fully! They say they are working on an issue that has been ongoing for months! Think an @Apple watch is required now!
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Katan177
(@Katan177) reported
@FitbitSupport My Charge 5 was previously working fine and would hold a battery charge for several days. I allowed it to do the firmware update and now the battery goes from 100% to dead in about 2 hours. No settings were changed. Are other people having this problem?
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Dianne & Coco 🏴
(@uk_dianne) reported
@fitbit I went through 3 before I bought an Apple watch. I didnt want to do it, I loved Fitbit but you let me down too many times 😢
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Shouting at Clouds
(@Redrooftinny) reported
@FitbitSupport Hi, my Sense is totally dead, I followed all the trouble shooting and charged for 12h+ but still no joy, it’s less than 2 years old….
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Mike Kyriacou
(@xMKx21) reported
@fitbit are trash. Time to finally get an @applewatch
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Shrikant Kapur
(@shrikantkapur) reported
@FitbitSupport Need to get my fitbit charge 3 repaired. Got damaged due to excess water drowning. I reside in West Delhi. India. Kindly help anyone?
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Emily Kaufmann
(@_Emily_Kaufmann) reported
When my @fitbit stopped working earlier this month, I was super bummed. So I took a shot in the dark and contacted @FitbitSupport. My goodness. Such phenomenal support. Not only did they agree to replace my broken device, but they agreed to send my new device…
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Sachin nair
(@sachtab24) reported
@FitbitSupport Instead of I sending a message or calling your helpline no,you should take the initiative of calling me ,it's the problem of the company not mine, nobody has ever called me ,it's time now that you call and give us the information
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Michele newell
(@Michelenewell6) reported
@FitbitSupport Unfortunately I cannot get any response other than “it’s in progress” I believe that there is an issue with this that dealt with. It has been escalated but no response received. Customer service has been very poor.
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Paul:Iddon (A_Tin_Of_Bilbo)
(@PaulIddon1) reported
@fitbit Just bought the "Sense" for my wife (her birthday today). It's charged up ready, on the table for when she gets home. Problem is, my Samsung phone keeps getting a "Set Up" prompt on MY OWN phone. How can I stop it trying to connect and setup? #WRONGMOBILE
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alicia
(@aliciapeck104) reported
@FitbitSupport what is the life span of a fitbit versa lite edition? I purchased mine in 12/19 and now the battery is draining like crazy. Even when I have it shutdown it will completely drain. TIA
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Jen
(@JenOuardi) reported
Im getting so frustrated with @fitbit! 7 mile walk wiped off my day. Lost the map showing all heart rate and pace info. I can exercise back in manually, but all the valuable stuff I use to track my exercise gone. It is just so inconsistent whether it logs or not. Terrible app!
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Jen
(@JenOuardi) reported
@fitbit Thanks for the offer of help, but I've read the FAQs, there is no way to restore the deleted map. The GPS tracks fine. It's the app that then logs the exercise 4 times instead of once then deletes it all. It happens all the time. I need a new fitness tracking app.
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@sachtab24 @FitbitSupport All they do is send the same message said, wait longer, call the recall center. In 5 month not once has support done a thing to actually help a ionic customer.