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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (28%)
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App Crashing (24%)
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Online Features (16%)
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Website Down (12%)
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Errors (12%)
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Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Professor Lycan
(@ProfessorLycan) reported
I think it’s time I ditch @fitbit as a brand. They did a software update a while back and my battery went from lasting several days to lasting just about 6 hours. Yesterday I plugged it in at 68%, after 10minutes it went down to 63%. I can’t fathom a reason something like that would happen. This morning at 7am it was 100%. It died around noon time. This is designed obsolescence. @FitbitSupport What brand should I swap to?
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𝔸𝕁 𝕆𝕟 𝕋𝕙𝕖 ℝ𝕠𝕒𝕕 🏍💨🤙🏻😎
(@AJ_OnTheRoad) reported
@FitbitSupport Trying to lodge a (late) Ionic recall for refund & keep getting passed from Customer Services to the Recall Dept & back again as neither can fix the other ones issues. There is an impacted Ionic on my account, I provide the ref number, then says it's not connected.
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Willie Beamin
(@3rdEye_Willie) reported
@fitbit 108 minimum cardio load? FOH fix your algorithm
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Joanna 🩶
(@joanna19x0) reported
My Fitbit versa 2 is not syncing, I’ve tried everything. Reinstalling the app, removing the device and resubmitting it on the app and it still is not working! I also can’t get the time to sync so it is 10 minutes delayed @FitbitSupport
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Mat
(@mirko_atlas) reported
@FitbitSupport Fitbit 4.58 issue
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John OConnor
(@jeoconnor56) reported
@fitbitsupport, my android fitbit app (version 4.6) doesn't have the option to move my data to Google, as shown in your online help page. How can I move my fitbit data to Google? Thank you.
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Emma Lang
(@EmmaLangPoole) reported
@FitbitSupport hello, I have just discovered I have an impacted Fitbit Versa 3 which has stopped working & experiencing overheating. I have been made aware they have been recalled but your form is not working for the registration & appeasement, showing an error which states..
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Samarth
(@beardedpunjabi) reported
@FitbitSupport I am unable to find a single Support center or contact detail for Fitbit, my versa 4 is not working from past 2 months and I got it just a year back, Really pissed with the support and service you guys are providing
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Joanna Chin
(@joannalchin) reported
@FitbitSupport random manual weight readings keep showing up in my Fitbit app. I delete them but more are constantly being added. I understand from your Community Forum that this is a common problem. Do you have a fix for it? #fitbit #google
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Rene
(@rnnom) reported
@FitbitSupport help!! My versa 4 won’t charge, showing a big red ❌ tried everything that was recommended, I did a full restart and now since my battery is low it can’t find anything?? Super frustrated!
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Tom Brander
(@dartdog) reported
Irritated that the new @fitbit app no longer tracks hourly movement and gives nudges on the watch to move, it also no longer has a "cardio fitness" score, which was a proxy for vo2 max, nor does it have a place to record water intake, better graphics dumbed down. @google
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Selim Oz
(@selim_oz) reported
@FitbitSupport I’d love to know but my Sense 2 turned into a brick after I installed the update. Tech support said out of warranty and they didn’t even bother to understand why the update killed my watch. Terrible customer service and terrible product! I hope you guys can’t sleep yourselves!
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Shikhar Bhargava
(@prattersgeezers) reported
@FitbitSupport Hi there, my sense 2 have charging issue as Metal trim on back of Sense 2 has fallen, only one of them is there, i can't find the fallen piece as it fell somewhere . can help?
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Kurtis Stirling ⚡🏴 🇳🇿
(@Kurtis_NZ) reported
@FitbitSupport why ******** is it so hard to see my VO2 Max? Just show me my data consistently instead of hiding it if I didn't meet your list of behavioural criteria to show it, absolute **** UX
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Hoffenbrau
(@hoffenbrau51) reported
@blueberrybambii At least yours still works. I had to throw mine away when google bought it and tried to shove Google wallet down everyone's throat. Made my @fitbit crash.
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Grumpy
(@aGrumpyGitt) reported
@FitbitSupport My sleep score has been consistently dropping the last few days. 77, 76, 74, 69 and today 68. Looking at the statistics I cannot understand why this is dropping. It would help you gave a brief explanation e.g. less deep sleep or more light sleep or not enough rem🤫
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🚩 राजीव कौशिक 🚩जय हिन्द
(@JindagiKyaHey) reported
@FitbitSupport since morning trying to pair the watch with app but nothing is happening. WHAT A POOR TECHNOLOGY 😭UNABLE TO UNDERSTAND WHY PEOPLE USE FITBIT
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Briana Lagos 👩🏽💻 {a6}
(@brianarants) reported
I order a watch for my mom from @VitalityUSA and then get no shipment update. Now they tell me it’s been fulfilled and to check on that status with @FitbitSupport who also tells me they can’t check on the shipment status since I ordered thru third party. Someone ******* help me.
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Selim Oz
(@selim_oz) reported
@FitbitSupport We’ve been through this, you guys can’t even explain how my two year old Sense 2 turned into a brick a day after I installed the update. It’s not a free watch, I paid $200 two years ago. I think the update had malware in there because Fitbit sales slowed down.
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Murthy Vipravarna
(@MVipravarna) reported
My Fitbit Versa 4 failed with a red X error right after an OS update notification. Support says warranty is over. Requesting escalation as this seems update-related. @FitbitSupport
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Rin
(@orbitael) reported
@FitbitSupport Inspire 3 hasn’t been able to connect to my device since yesterday. Seems to have randomly lost connection in the afternoon and now can’t connect to Bluetooth Turning Bluetooth off & on didn’t work Nor did turning off & on my device Find my phone also not working
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Sukamal Dasgupta
(@SukamalD95039) reported
@fitbit charging cable not working properly.holding sence 2 watch
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Kind Transparency
(@Afrye262632) reported
@FitbitSupport Why would fitbit help me with my thermostat? It's fixed now.
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🇺🇸BEARDO🇺🇸
(@Ranchwater12) reported
@FitbitSupport Nobody asked you! Bad business plan. I'm going to get rid of this thing for sure!
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Even Dinsdale was frightened of Doug
(@zamoose) reported
Attempting to add my 13yo's Christmas present @FitbitSupport to the kids' iPad has been a Kafkaesque nightmare, with no end in sight. It's almost beyond parody.
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Thomas
(@Type5Thomas) reported
.@FitbitSupport The fact that you all turned off the ability to assign weigh-ins to a user on my Aria scale isn't going to make me buy a new Fitbit scale. It's going to make me never buy another Fitbit scale again. Absolute garbage move.
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Tim Josling
(@TimJosling) reported
Just bought a fitbit Charge 6. The user experience is a nightmare, The documentation is complete trash. Severe buyer's remorse. Eventually, after several hours, I got the ecg working, no thanks to @FitbitSupport But still no spO2 readings, just "no data". It does not help that with every release they change everything and the documentation does not reflect the changes. Look at the help forums, they are full of frustrated customers. Try harder @google. Suggestion: Put the Z team on something else.
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🅂🄷🄴🄽🄰 the Diva ~ aviD eht anehS 💃🏾🤓
(@leqtepie) reported
@FitbitSupport my watch stopped syncing and I can't it it to reset. But I keep getting syncing messages on my email. Make it make sense!?! I miss my step counts and daily motivations on my weight loss journey. Please help me. Thank you.
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Tallestpurpl
(@Tallestpurpl) reported
@charlesarthur A Nest thermostat is the worst bit of tech I ever bought. Privacy nightmare, limited functionality unless you give it all of your data, not designed for purpose. I would have said the @FitbitSupport that needed replacing four times but I got my money back for that. Both Google.
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Kolisa Yola Sinyanya (PhD) 🌍📚🇿🇦
(@Kolie_Yola) reported
from
Briza, Western Cape
@FitbitSupport But I'm due for an upgrade. Where can I get my next fix? 👀