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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (42%)
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Online Features (20%)
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Errors (17%)
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Website Down (11%)
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Device Failure (7%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down | |
| Virginia Beach |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Praneet Mehta
(@praneet_mehta) reported
@fitbit is owned by @Google and yet no google OAuth Login support. Huh? 😕
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Ahmed HaLim
(@AhMeDhallim) reported
@FitbitSupport i have a chrager problem i just bought the insprie stupid watch from 1 month
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Alyssa Pittner
(@LifeIsHomemade) reported
@FitbitSupport I just got a fit bit inspire 2, I like that my steps are counted but app needs a lot of work as it will not sync properly. Please tell your corporate team to fix the issue or maybe add an area to manually add missed steps that it doesn’t sync & deletes. Tried troubleshooting.
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Dave Griessmann
(@dgriessmann) reported
@MFP_Staff Your customer service doesn't help either. Basically you should undo everything that you just did if you want to play nice with @fitbit
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J-Lou
(@Jem_Lou_) reported
@FitbitSupport help! Dad's fitbit blaze won't recharge. Cleaned connections, tried different plugs. Nothing works so looks like the battery. What can be done? Thanks
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Jayne Jones
(@Trainingfairy) reported
@FitbitSupport Fitbit continuously down for maintenance- wtf! People have received Fitbits as gifts and can't use them! This really isnt good enough!!
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Nikki Scrivener
(@MrsScriv) reported
from
Stockport, England
@FitbitSupport hi, I got a new versa 3 yesterday but it is not tracking steps on either the device or the app. I have tried resetting, turning Bluetooth off and on etc. can you help?
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Chad Johnson
(@chadej75) reported
@FitbitSupport please help!!!! My daughter just got a Sense, and it will not charge. We've tried everything.
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willwh 🏴 & 🇨🇦
(@wmwh) reported
Setting up a @Fitbit for kids, what an absolute privacy nightmare and general horror show. horrific UX, requires location to sync. AWFUL AWFUL AWFUL @internetofshit
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Marsha Watson
(@BeautifullyEMPU) reported
@FitbitSupport gallery apps not showing on mobile app how can I fix this
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GaiusSorcery
(@GaiusSorcery) reported
I got a fitbit for christmas, and I'm laughing at how comically bad this software is... @fitbit
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GaiusSorcery
(@GaiusSorcery) reported
@fitbit versa 2 wifi doesn't work at all or barely. Trouble shooting shows me it's the software on the watch. Fire your engineers they're ****.
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Barry Jones (Bazza)
(@barrybobs) reported
@FitbitSupport hi folks, I’ve done this 3 times and still can’t login. 1. Receive email to reset p’word 2. Reset p’word 3. Receive email confirming p’word changed 4. Login credentials won’t allow login. Any help or advice? I know I’m using the correct latest p’word Thanks
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Jason Lucas
(@JasonSLucas) reported
@fitbit I have an issue with the bands of my Fitbit. My first band cracked near the holes to fasten the Fitbit. Today, the hook and I piece from the second band that came with it came a part from the band.
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Eleven Peters Piping
(@pmm32183) reported
If my @fitbit actually thinks I'm going to achieve my step goal for the day, well I'm afraid I have some bad news
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John Gordon
(@bluedonkey) reported
@FitbitSupport @rcadden The terms of service that your lawyers wrote. So not a law. Just your own poor decision to restrict the devices a child can use. If you let lawyers make product decisions this is the kind of nonsense you get. #fail
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Nikki
(@NikkiH_1984) reported
@FitbitSupport Have DM you my email address. The troubleshooting doesn't help though.
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Lood | خلود 🪴
(@loodworld) reported
@FitbitSupport I have a problem with my watch that I do not see the alert for calls or messages, although before that it was working
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June O'Sullivan
(@OSullyj79) reported
@FitbitSupport Hello. Having trouble setting up new Fitbit. Says invalid email/password and won’t reset.
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andy cooke
(@ajcshtc) reported
@FitbitSupport Would be a happy holiday if the fitbit lux I bought my wife would actually connect. Done everything every help page advises. Should I go back to a #garmin
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Ricky Cadden
(@rcadden) reported
@FitbitSupport That's not the problem. She already HAS a child's account. That part works well. The problem is that child accounts are inexplicably restricted to the ACE devices. Why can't I activate an Inspire 2 on a kids account?
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Thomas Haeberlen
(@ThomasHaeberlen) reported
Hey, @fitbit / @FitbitSupport, setting up a new device for my kid sucks to no end.🤬 Why does the thing try to connect every bluetooth enabled device in the room? Why do you want me to sign in on my kid's device? Why does it still fail in the end? Terrible customer experience!
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matt genzman
(@gmen48225) reported
Got a @fitbit sense today. Not sure if anyone has one. For something that is supposed to help with stress, I have spent about 4 hours and tried to set it up on 3 devices. It's getting returned tomorrow
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Ricky Cadden
(@rcadden) reported
@FitbitSupport Yes that's the problem. There's no reason for that. I do not "understand" why the hardware should make a difference if the account itself is "protected"
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Kris Heavens
(@KKHeavens) reported
@FitbitSupport @OSullyj79 Getting the same issue fitbit sense bought for father cannot setup and no emails sent to his gmail ac which is working fine.
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Nadia Faulkner 🪶
(@Nadia_Faulkner) reported
@fitbit any idea why I no longer get notifications on my Charge 3? I've restarted my phone and Fitbit about a dozen times. I've connected and reconnected to Versa Controls with no luck. Guess I just have a fancy watch now?!?! #WTF #POS #sotiredofthisshit
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Voltaire Sayco
(@Xairezero) reported
@FitbitSupport is there an issue with app login right now? Can't login to my app and via website.
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Kerri M.Ed.
(@MsKerriSS) reported
@IceManIsaac I wanted the Fitbit Surge so bad. Not in the budget for a looooonnnnnggggg time. @fitbit
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Joe T Public
(@JoeTPublic) reported
@fitbit i got away from you bc you were always difficult in staying connected. new phone, new device. same problem. smh. taking it back and going diff direction.
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John Gordon
(@bluedonkey) reported
@FitbitSupport @rcadden If you read the post @FitbitSupport you’d see the issue was not the account, but the fact that you’re not allowing other devices to be associated with a child account. Others have the 13 limit, but don’t restrict the devices under 13s can use. Just manage the data safely.