Fitbit down? Current status and problems
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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (28%)
- Device Failure (24%)
- Online Features (16%)
- Website Down (12%)
- Errors (12%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida
|
App Crashing | 3 days ago |
 St. Louis
|
Device Failure | 8 days ago |
 Grenoble
|
Device Failure | 9 days ago |
|
Paris
|
App Crashing | 11 days ago |
 Köln
|
Online Features | 13 days ago |
 Rotterdam
|
Errors | 17 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Emma Bourke (@Emmielou25) reported@FitbitSupport hi my versa 3 keeps not doing my spo2 when I sleep. Always worked fine, but every night recently its not working. Can anyone help, please? Thanks
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Balakarthick vediappan (@BVediappan) reported@FitbitSupport My fitbit Charge 3 Strap has broken, Also the connector in the case also broken. It's less than a year old and I paid extra for warranty while purchase. I am in Bangalore India. I tried calling your India Toll free number. But no response. So please help in this ca
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Sici (Debbie) PI$$ED OFF DEMOCRAT only friends dm (@SicilianSapien1) reported@fitbit I have bought a fitbit last Nov. and now on my 6th one being broken. I would never recommend anyone to buy this product.
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Chris Fletcher (@ChrisFl51512394) reported@FitbitSupport It’s now been 4 weeks since I was promised a replacement and I still haven’t had any update. Your customer service is the worst I’ve experienced. So very poor! #fitbit #poorcustomerservice
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Hope Love the Cativist (@hopelovethecat) reported@FitbitSupport On the bright side, y'all played these reindeer games before I dropped the money I saved up to upgrade my Charge 3 to the latest Versa. I'll be dropping it on a different brand now. Fitbit app and share feature were the only things keeping me, bc Fitbit product quality is trash.
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Simon the Patriot. Love HM the Queen. Hate Woke (@simongerrard18) reported@ipa1869 @FitbitSupport Don’t DM them, once you do they’ll spin you around in circles and not solve the problem. Hopeless.
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Simon the Patriot. Love HM the Queen. Hate Woke (@simongerrard18) reported@FitbitSupport I’ve now exchanged over 40 dm’s with Fitbit support and STILL no help as to when the SP02 app has stopped working. They spend their time fobbing you off, buyer be ware
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Hope Love the Cativist (@hopelovethecat) reported@FitbitSupport Using an app that has been stripped of a frequently-used element that users loved is not "using a new feature". It's using a stripped-down version of the former app. A new feature, lol, wtf. #Fitbit
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Courtney Canfield (@CourtCanfield) reported@FitbitSupport my fitbit versa is malfunctioning again. same as the last one, my battery is dying at an alarming rate now. i fully charged it on saturday night and this morning (monday) it’s completely dead. when i checked it yesterday around 11a the battery was fine. help.
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KP (@d6410pr) reported@fitbit has a clear business model. 1. Make a bad build quality product 2. Offer a "discount" on your most expensive model when it breaks 1-2 years later 3. Customer pays $150+ 4. Repeat 5. Profit
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Larry Claxton (@Larrybcm2019) reported@FitbitSupport hi I bought my wife a Fitbit Versa 3 which she has under 1 year. Initially it worked fine and synced with her phone. After a couple of months it stopped syncing. She continued as she thought it was a problem with her phone. She has changed phones and was 1/2
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Craig PS 💙 (@craigpinoshaw) reported@FitbitSupport my ionic has stopped working, I have tried every update and hard reset possible online. It connected for 5 mins today but sensor has stopped working again. Help
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SuzyJW (@SuzyWestcott) reportedHuge heads up to the @FitbitSupport team! Less than 12 hours after I first contacted them with a problem a replacement device has been shipped - many thanks guys!
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Tim Wilson49 (@spizzicina) reported@FitbitSupport Why after 6 years has no major Uk bank been added to Fitbit pay. Really poor. Perhaps you should hire someone from Apple Pay to learn how to do it.
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Madhur Bhatnagar (@BhatnagarMadhur) reported@FitbitSupport Hi. I have a Charge model which suddenly has stopped syncing with the app. Have un/reinstalled the app but the problem persists. Need help.
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🌊🌊CeCe 🌊🌊 (@chezsheaNYC) reported@FitbitSupport Ive been in touch w support & have a case # regarding my malfunctioning Charge 3. I performed the fixes suggested-short & long restarts-still not working. If no resolution or discount toward a new device is offered I’ll be taking my business to #garmin #AppleWatch
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Jon Hall (@jonhall) reported@pacificleo @fitbit I consider that bad data then, as Fitbit’s dont record brain waves and thus, cannot determine REM sleep. Makes me suspect of all their data at that point.
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Will C. Smith (@wcsmith40) reported from Severn Woods, Maryland@FitbitSupport Here is the issue… I have to ‘forget this device’ multiple times a day! This is on your app and not on my phone unless you are saying it’s not compatible with an iPhone 6s?
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Simon the Patriot. Love HM the Queen. Hate Woke (@simongerrard18) reported@fitbit @FitbitSupport So if you’re thinking of buying any Fitbit product, think twice. When they work they are fine, when they don’t, Fitbit support do absolutely nothing to help. Disgusting, insulting customer service. Avoid, avoid avoid
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nupur soni (@NuPuRsoni) reported@fitbit my Fitbit versa has stopped working entirely. Battery is draining out very fast! Please help with the resolution..
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Cornel Palmieri (@CornelPalmieri) reported@fitbit just got a charge 4 and then i realize it doesn't count steps unless ur arm swings i am so dumb for falling for this dumb **** ******* garbage *** product
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Melanie Murray (@MelanieSarai1) reported@FitbitSupport what email address can I contact Fitbit on to arrange getting my Fitbit replaced or repaired, as it has broken after 6 months
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Tyson Seburn (@seburnt) reported@FitbitSupport Hello - I was charged for an annual subscription yesterday after I clicked on the app to start the trial period. Plz help.
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Larry Claxton (@Larrybcm2019) reported@FitbitSupport delighted when in started to sync with her new phone however it has now stopped again and the battery life is draining in 24hours were it use to last 4 days. It now also displays the wrong time. She uses her Versa every day and is now really frustrated can you help
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Šathėėsh (@AmilineniS) reported@fitbit we 4 family members traveled 200kms by car with 3 fitbits & 1 #fossil. Found fitbits clocked thousands (5k+ additional) of steps & fossil clocked (1k+ additional) steps. Looks like every bad patch on road clocked 1k+ steps. Data is not real ... so is the info. #Bengaluru
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Mark Barlog (@LinkinMark5) reported@FitbitSupport Hi, why is it that my Fitbit versa step count and Fitbit iPhone 12Pro Max step count don’t always match? Today the app is 3k steps less than my versa? Thanks for any help. #synceissues
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brian strouselhousen (@geekdoh) reported@FitbitSupport Can you folks resolve whatever issue you are having that is causing my Sense to show a clock error and also says that the ECG app on it has an update. This happened like 1 month ago and nothing I could do would fix it. You folks had to.
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Julia Marston (@JuliaMarston) reportedWow my @fitbit versa 3 lasted all of 9 months before the screen fell out of the watch … anyone else had this problem had Fitbit for years but this ?
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Will C. Smith (@wcsmith40) reported from South Gate, Maryland@FitbitSupport , @fitbit : Why does your Charge 4 have such a hard time staying connected to my iPhone? I understand my iPhone 6s is outdated but the Charge 2 was never an issue. I have to reconnect it everyday multiple times. Thank you
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Simon the Patriot. Love HM the Queen. Hate Woke (@simongerrard18) reported@ipa1869 @FitbitSupport Did you get you’re problem sorted or are they messing you around like they are me?