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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (58%)
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Online Features (16%)
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Website Down (11%)
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Errors (6%)
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Device Failure (6%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ooltewah |
Sign in | |
 Renens |
Website Down | |
| Bowie |
Website Down | |
| La Crescenta-Montrose |
App Crashing | |
| Port Charlotte |
App Crashing | |
| Whitman |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Johnny Camino 4 Congress
(@JohnnyCamino383) reported
@FitbitSupport Negative Ghost Writer. “Suggest Idea” is not working.
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The Nationalist?
(@amitsharmasir) reported
@FitbitSupport Unfortunately, it is not working.
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Pranit Sheth
(@pranitsheth) reported
@fitbit @FitbitSupport I am trying to get support for my defected Fitbit Charge 5 from your customer support without any success. Issues being faced are 1) Battery being discharged within 1-2 hours of fully charging my device 2) Device randomly vibrating for no reason. Help!
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Buckelew
(@sydneialexa) reported
@FitbitSupport Need help with hacked account
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CampanitaRR
(@CampanitaRr) reported
@FitbitSupport Good morning. Again fitbit sends me an e-mail about my premium subscription....the problem is that i have no any premium suscription. In fact i have not any fitbit device !!!
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Caroline
(@WRNWoman) reported
@FitbitSupport luxe has a blank screen, is recording steps but nothing to see on face. Help.
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Krishan Shah
(@krishan5405) reported
@FitbitSupport The support from Helpdesk was extremely sad, even after patiently following for one and half month, there was no solution provided.. also there is no system of calling back or responding back on the issue, which I found highly unprofessional.
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Ben
(@packerbacker319) reported
@FitbitSupport No, this is related to your Ionic recall. I’ve already called the number too. So that’s not going to help.
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Cece
(@WithLoveCec) reported
@rockmonkey84 @FitbitSupport It’s a bad band! Even loosening and during sleep it was causing moisture build up! Yuck! They did not make the band well…. I’m disappointed.
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Cheyney 🌻🌻🌻🌻🇺🇦🇺🇦🇺🇦🇺🇦
(@cheyney) reported
6.5 hours later, a large extra charge on my account, and I'm a very unhappy person. 6.5 hours later and I STILL don't have a damn watch ordered. DEFINITELY THE WORST SHIPPING EXPERIENCE IN A LONG LONG LONG TIME @fitbit @FitbitSupport
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Oliver Jones
(@RedversJones) reported
@FitbitSupport No problem in terms of app functionality (though categorisation/filtering by equipment would be helpful). More the complete lifelessness of the sessions e.g. cycling is closer to an audi textbook than being in a spin class. Completely unengaging
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BigSmack66
(@BigSmack66) reported
Having a great activity day and my @fitbit charge 5 stops syncing and battery goes from 60 to 15 in mins wtf. Tried all trouble shooting and still won't sync @FitbitSupport
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Jason Ehrhardt
(@Ehrhardt_J) reported
@FitbitSupport I have a Charge 4, this was purchased Dec 2020. A few days ago i noticed my battery life reduce from about a week to less than 1 day. I search the forums and it seems others have this issue as well. Response has been, get a new one. Not acceptable.
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Frankie Bean
(@fbeanie) reported
@FitbitSupport hi, my Versa 3 screen has suddenly stopped letting me swipe and the battery is suddenly draining very quickly too. I’ve tried all of the restart tricks but it’s still not working and my fitbit is only 14 months old! Any ideas on how to fix this?
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Guy
(@guynathan1971) reported
@FitbitSupport not even 2 years old and the strap is broken. Cheap nasty plastic. Expect much better for cost!! #fitbit #brokenfitbit
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Kelly moffat
(@Kellymoffat1) reported
Any word on your firmware update for the poor battery life for the charge 5 @fitbit?
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Steven Ireland
(@StevenI45940497) reported
@FitbitSupport My wife purchased the versa 3 directly from fitbit online on 28th April 22. We are UK based the product has already broken where the strap connects on one side. How can we resolve this please?
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Keta Valle
(@KetaValle) reported
@FitbitSupport nobody answer for mexico support please could someone help me with my warranty
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Picaloulou
(@picaloulou) reported
@FitbitSupport My Charge5 is under warranty but still not working for over 1 month now. It’s a ‘known problem’ but you won’t refund me and won’t give me an alternative product. #customerservice #tradingstandards
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The_Katalyst
(@equity_avenger) reported
@fitbit would you consider scheduling a phone call with me this week to talk about a charitable pitch to help combat childhood obesity?
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Steve Clarke
(@withan_e) reported
@FitbitSupport is there a problem with your web shop? I've tried three times today to purchase a product through your website and each time after clicking confirm purchase it just greys the screen and you get a rotating circle.
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Denise Baxter
(@DenHR_Recruiter) reported
@FitbitSupport @FitbitUK product user since 2015. 3 online support chats with false promises and no follow up = a new @GarminUK. I hope you learn from this to help other customers. #customerexperience
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Rudra Gautam
(@R141udra) reported
My package was to come from @FitbitSupport I wrote my address perfectly but people of @DHLexpress have such people who are not writing thick even after seeing. So many call from @DHLexpress DHL for I’d verify but no one help me for change my address Theyjust callmefor wastingtime
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Kate Roe
(@KateWoods80) reported
@FitbitSupport Spoke to one of your colleagues. 5 weeks of terrible service, a policy that replaces a brand new faulty watch with a second hand one, and no way of raising a complaint. I give up. Genuinely wish I hadn't bought a Fitbit😔
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Stuart
(@onlyonenewbie) reported
@FitbitSupport @FitbitUK help my Fitbit charge 2 won’t hold its charge. I have charged it fully and within half an hour it’s completely drained and won’t turn on.
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John Lynn
(@JohnLyn97733798) reported
@FitbitSupport Hi My fitbit versa 3 has been stuck in a constant looping restart and can't seem to get past the logo screen. I've tried restarting it numerous time but it's still stuck. Have you had any joy in resolving this issue as I've read a lot of similar complaints?
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Yashwant Gupta
(@Yashwan09041856) reported
@FitbitSupport I have a Fitbit Ionic device from Oct 2020. Today (30th March), it stopped pairing with the Fitbit app on my phone. I tried to reconfigure the device using the app, it reports that the "device is locked", can not be reconfogired. Can you help with this. Thanks
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Alexandra Plumb
(@AlexandraTPlumb) reported
@FitbitSupport please could you help with my new Fitbit being stuck at the courier company for nearly a week. I’ve phoned customer services and have been given the wrong phone number for the courier company and no-one able is able to to help.
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Laura Woodage
(@ilovemonkeys8) reported
@FitbitSupport my fit bit versa 2 is totally dead! Been charging it for hours and it's not turning on or anything! Please help! It's my main fob watch for work!
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Luv Soccer
(@luv_soccer) reported
@JennerjahnAnn @FitbitSupport Same here. App just keeps closing. I deleted the app and reinstalled and the app just closes everytime I open it. What’s going on? Please fix