Fitbit status: device issues and outage reports

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Sep 16, 10:20 PM EDT	0	0
Sep 16, 10:40 PM EDT	0	0
Sep 16, 11:00 PM EDT	0	0
Sep 16, 11:20 PM EDT	0	0
Sep 16, 11:40 PM EDT	0	0
Sep 17, 12:00 AM EDT	0	0
Sep 17, 12:20 AM EDT	0	0
Sep 17, 12:40 AM EDT	0	0
Sep 17, 1:00 AM EDT	0	0
Sep 17, 1:20 AM EDT	0	0
Sep 17, 1:40 AM EDT	0	0
Sep 17, 2:00 AM EDT	0	0
Sep 17, 2:20 AM EDT	0	0
Sep 17, 2:40 AM EDT	0	0
Sep 17, 3:00 AM EDT	0	0
Sep 17, 3:20 AM EDT	0	0
Sep 17, 3:40 AM EDT	0	0
Sep 17, 4:00 AM EDT	0	0
Sep 17, 4:20 AM EDT	0	0
Sep 17, 4:40 AM EDT	0	0
Sep 17, 5:00 AM EDT	0	0
Sep 17, 5:20 AM EDT	0	0
Sep 17, 5:40 AM EDT	0	0
Sep 17, 6:00 AM EDT	0	0
Sep 17, 6:20 AM EDT	0	0
Sep 17, 6:40 AM EDT	0	0
Sep 17, 7:00 AM EDT	0	0
Sep 17, 7:20 AM EDT	0	0
Sep 17, 7:40 AM EDT	0	0
Sep 17, 8:00 AM EDT	0	0
Sep 17, 8:20 AM EDT	0	0
Sep 17, 8:40 AM EDT	0	0
Sep 17, 9:00 AM EDT	0	0
Sep 17, 9:20 AM EDT	0	0
Sep 17, 9:40 AM EDT	0	0
Sep 17, 10:00 AM EDT	0	0
Sep 17, 10:20 AM EDT	0	0
Sep 17, 10:40 AM EDT	0	0
Sep 17, 11:00 AM EDT	0	0
Sep 17, 11:20 AM EDT	0	0
Sep 17, 11:40 AM EDT	0	0
Sep 17, 12:00 PM EDT	0	0
Sep 17, 12:20 PM EDT	0	0
Sep 17, 12:40 PM EDT	0	0
Sep 17, 1:00 PM EDT	0	0
Sep 17, 1:20 PM EDT	0	0
Sep 17, 1:40 PM EDT	0	0
Sep 17, 2:00 PM EDT	0	0
Sep 17, 2:20 PM EDT	0	0
Sep 17, 2:40 PM EDT	0	0
Sep 17, 3:00 PM EDT	0	0
Sep 17, 3:20 PM EDT	0	0
Sep 17, 3:40 PM EDT	0	0
Sep 17, 4:00 PM EDT	0	0
Sep 17, 4:20 PM EDT	0	0
Sep 17, 4:40 PM EDT	0	0
Sep 17, 5:00 PM EDT	0	0
Sep 17, 5:20 PM EDT	0	0
Sep 17, 5:40 PM EDT	0	0
Sep 17, 6:00 PM EDT	0	0
Sep 17, 6:20 PM EDT	0	0
Sep 17, 6:40 PM EDT	0	0
Sep 17, 7:00 PM EDT	0	0
Sep 17, 7:20 PM EDT	0	0
Sep 17, 7:40 PM EDT	0	0
Sep 17, 8:00 PM EDT	0	0
Sep 17, 8:20 PM EDT	0	0
Sep 17, 8:40 PM EDT	0	0
Sep 17, 9:00 PM EDT	0	0
Sep 17, 9:20 PM EDT	0	0
Sep 17, 9:40 PM EDT	0	0
Sep 17, 10:00 PM EDT	0	0
Sep 17, 10:20 PM EDT	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

Online Features (29%)
App Crashing (24%)
Errors (24%)
Website Down (10%)
Device Failure (10%)
Sign in (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Zürich	Website Down	13 days ago
Hamburg	Device Failure	15 days ago
Seattle	Online Features	17 days ago
Wolfsburg	Errors	2 months ago
Oldenburg	Sign in	2 months ago
Hamburg	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Sheena Watts (@Sheena81) reported 40 seconds ago
@googlehealth I need help please I think my Fitbit is dying 😢 I've tried pressing the button & holding for 10 seconds but the logo keeps showing. I thought i fixed my watch but went back to the logo then goes black so I plug it back in & the logo comes back @FitbitSupport
GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported 2 minutes ago
@FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(
themainapp (@themainapp) reported 6 minutes ago
@FitbitSupport sent you multiple DMs about issue with my Fitbit air and received no response. Are you going to provide support or not?
@MikeBeach (@mike123qwe) reported 8 minutes ago
The Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle
Tech Ironic (@techironic11) reported 8 minutes ago
@googlehealth I want it so bad 😭 @FitbitSupport
Victoria Gleeson (@LadyGus) reported 8 minutes ago
@FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?
Mandeep B 🚢 (@mandeepmusings) reported 10 minutes ago
@BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app
Ramit Sheth (@ramitsheth) reported 12 minutes ago
Fitbit watches are for use of only 1 year. Incase anything happens,company doesn't listen to or gives any support. Don't spend thousands of Rs to buy watch for 1 year,go for other brands like Garmin.Worst company. DONT BUY FITBIT WATCHES @FitbitSupport @FitbitDev @indiafitbit
Beccybecster (@beccybecster) reported 13 minutes ago
@RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday
Kay Brooks 🇺🇸 (@KayBrooks) reported 18 minutes ago
UGH! @googlehealth has made my FitBit watch nearly useless. I've depended upon being able to see my calories burned & calories consumed but it's just gone! Calorie deficit is is what I paid for. There's more frustrations, but that's the biggie. FIX THIS! @FitbitSupport
PUT ME ON THE FRIGATE 🫡 (@riva_HH) reported 18 minutes ago
@rugbyballs8 @FitbitSupport @googlehealth The nonsense started when they did away with the weekly/weekend step challenges and now forcing us on to the google health app is an abject **** show
Nicola Bardon (@NicolaBardon) reported 20 minutes ago
@FitbitSupport hi I have DMd you about a broken fitbit
Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 20 minutes ago
@FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …
Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 21 minutes ago
@FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.
Justin (@crossbosox) reported 23 minutes ago
Gosh. #Fitbit app is terrible now. @Google ruined the whole dang thing. @FitbitSupport hope changes are made soon. Everyone I've spoken with about it hate it
Rob Williams (@codeslubber) reported 28 minutes ago
I am ******* serious here: I want to get a bill passed in CA, if you are too embarrassed by your **** as operation to admit an outage, you reimburse all tinker time in your userbase at market rates. @FitbitSupport Let's face it our legislators are the biggest joke in 250 years, but it's time for the bots to come in and start getting laws passed. Plebiscites and then bot-driven ops, boom, all the barnacles in Sacramento can go home.
Kelli Bachman (@kabachman) reported 28 minutes ago
So @FitbitSupport won't help me with ANYTHING.....neat
🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 31 minutes ago
@FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM
C-Dubya (@caw727) reported 39 minutes ago
My @Google Fitbit Sense 2 is less than a year old and not working properly. Anyone else having this problem since the app was updated? I would like a replacement @FitbitSupport !
MV Balaji (@MuVeeBalaji) reported 39 minutes ago
@GoogleIndia @FitbitSupport The forced Google Health app update completely broke the backend syncing on my Fitbit Sense in India. Sequential EDA scans fail to register. Paid for premium hardware, left with an unreliable device. How do I get a refund or fix?
See The Cinders Dance (@mckeg_r) reported 40 minutes ago
@FitbitSupport I hate you so much. Your changes to the app once again are ****.
Jake (@rugbyballs8) reported 42 minutes ago
@FitbitSupport Absolutely terrible. The old app was so much better. I did not sign up for this. To make matters worse it just drains my phone. I can't believe I bought a Fitbit two days before the changeover.
MV Balaji (@MuVeeBalaji) reported 48 minutes ago
@GoogleIndia @FitbitSupport The forced Google Health app update completely broke the backend syncing on my Fitbit Sense in India. Sequential EDA scans fail to register. Paid for premium hardware, left with an unreliable device. How do I get a refund or fix?
Cindy Marshall (@cmarshall1016) reported 48 minutes ago
@FitbitSupport since the change to Google the sleep tracker is way off. Don't know what you changed but please fix it.
Victoria Gleeson (@LadyGus) reported 50 minutes ago
@FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?
Brad Newman (@bradmnewman) reported 50 minutes ago
@clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.
Francisco Memoria (@FranciscoMemor) reported 50 minutes ago
@FitbitSupport need some help please
ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported 50 minutes ago
@JLamp72 @FitbitSupport The worst part is no one is available to help with this process. I was on chat for 30 minutes trying to get my account migrated. And nope. Now I'm locked out of my fitbit
awalmartparkinglot ✨🪩🕺🏼🖤 (@awalmartparking) reported 52 minutes ago
they turned @FitbitSupport into @googlehealth and now the app is so garbage and the calories tracker is essentially nonfunctional 💔 how could u do this to me
mege (@mege69) reported 54 minutes ago
@FitbitSupport Since Fitbit changed to google health my husbands Sp02 has not registered - have taken app of and restore it still not working what can I do !!!