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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (44%)
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Online Features (19%)
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Errors (17%)
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Website Down (10%)
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Device Failure (6%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Thomas O'Donnell #Relaxed
(@tododonnell) reported
@FitbitSupport top bananas at Fitbit for helping and replacing a broken watch without receipt! Many thanks.
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Wattsy🅣
(@ChrisWattsy) reported
@Danni_heather @fitbit @FitbitSupport Very poor customer experience / service , especially when you see the reviews on line
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BHSci_, R & Graphical Art 🦄🇨🇦🌈
(@StarTrek_Lt) reported
@aftonsteps hmmm, i would send some emails, tweets, about this. i think would think @FitbitSupport should help. They do reply/
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Taran Dhugga
(@TDhugga) reported
@fitbit This is the pathetic experience one can get. Hv spent 20k to get a watch and then not able to use it since last 5 months just because of pin band detachment issue. Not at all a customer centric approach. Seriously bull **** service in India @FitbitSupport @fitbit
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🎃 Avrila, but Haunted 🦇🕸️🐈⬛
(@AvrilaWrites) reported
@FitbitSupport I couldn't do that reboot procedure bc I can't see enough of the screen to find it. I did what I saw elsewhere called the "long reboot" where you hold down the button 8 seconds while it's on the charger. The clock face steps are what I did, however.
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amol vaidya
(@amol555555) reported
@FitbitSupport @fitbit hiii i have just recently purchased fitbit versa 2 now i have facing the problem message shown on screen that data not cleared sync and try again with red cross. Please help me to fix this issue
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Econ PvP is life
(@Anhrez) reported
I am a competent IT person ... so the last 9o mins struggling with @fitbit 's Laptop app's login has been a garbage experience. Password work on laptop to login to website but the app from their store says nope. Reboot, cache clear, etc Garbage app @FitbitSupport
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Kate Eesimo
(@DragKate) reported
@fitbit worst customer service ever. July 1: brand new sense - next day the face started to crumble and crack. They wouldn’t do anything. Asked for an executive they refused. Now at 4 months it won’t charge. Won’t do anything- said they are proud of enforcing policies!!!
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I tweet random things.
(@bjverzal) reported
I’ve been chatting with @FitbitSupport via DMs. My issue? Whenever I reboot my phone I get duplicate notifications on my watch. Their latest response: “please try rebooting your phone…” Seriously FitBit? Do you even read what I’m telling you?
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Jacki 🕯
(@introdahyun) reported
the @fitbit app is so slow at adding new foods to my intake tracking it is faster to go on the gd website and add it that way rather than on the app @FitbitSupport its been a long time bug wtf
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Samantha
(@Samanthaajade_1) reported
@FitbitSupport help, I cant log in to my fitbit app since yesterday, it says invalid email or password. IVe uninstalled and reinstalled many times still won’t work.
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WalterAkana
(@WalterAkana) reported
@fitbit Have requested a password reset multiple times over the last three days, but you guys have not sent it. How can we fix this?
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one traveller
(@KAROLWES) reported
@FitbitSupport Oh I have been, yall been doing ****. Repeating the tips over and over. That I HAVE DONE. FIGURE IT OUT.
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CatManDont
(@CatManDont2) reported
from
Newcastle upon Tyne, England
@FitbitSupport my heart rate graph isn't showing on my app, it says "no measurement" I've unpaired the device, uninstalled the app, cleared cache, and every other solution I can find online. None of them are working. I've had this issue before. Its infuriating.
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Irmeli Perry
(@IrmeliPerry) reported
@FitbitSupport can someone please help me to reconnect my fitbit to my phone. After speaking to one of your colleagues, who told me to restart my fitbit and then set up the replacement. Now my fitbit won't connect to my app and on top of it my fitbit is now loosing time!!
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sue squires
(@supajokim) reported
@FitbitSupport why is it saying bluetooth is off .. ive just synced .. the time on the fitbit is 5 minutes slow . how do i put that right
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Nadia Viznyak
(@NadiaViznyak) reported
from
Cobourg, Ontario
@FitbitSupport my versa 3 is clocking stairs like there’s no tomorrow. Sometimes before I even put it on in the morning I have 2-3 already, please help? I’ve reset my watch and still no luck. Thanks for your help.
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Mandy Sims
(@MandySimsx) reported
@fitbit hi,just been swimming in my waterproof Fitbit and the seal peeled away! It’s obviously not working now, can this be repaired?
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Samantha
(@SamB2911) reported
@FitbitSupport I’ve had my replacement pebble for my Fitbit since December last year and today the screen has distorted again, the same issue I had with previous ones. Any help would be greatly appreciated.
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amol vaidya
(@amol555555) reported
@fitbit hiii i have just recently purchased fitbit versa 2 now i have facing the problem message shown on screen that data not cleared sync and try again with red cross. Please help me to fix this issue
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Angela Sharp
(@bellebumbles) reported
@FitbitSupport another strap breaks...have tried to do your online claim form and it just freezes halfway through the process. The old system was much more user friendly. Please help with replacement
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Ijindre Gaetan
(@ijindre) reported
@ehrmagerd_ @fitbit i've got the same problem...
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Dave Pearson
(@davepdotorg) reported
@FitbitSupport That is after the time change, on Sunday. It's fine, it has always worked out the day after before, but just kinda always wondering why it should be a problem in the first place.
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Lesley-Ann Collins
(@LesleyAnnCol) reported
@FitbitSupport my son’s Ace 3 strap has broken again. It’s only 3-4 months old because the old one broke too. He rarely takes it off. Is there a fault on these straps?
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Phoebe Bunts
(@Phoebebunts) reported
@FitbitSupport help! Clue app not working AND no option to track water intake on my brand new Versa 2.
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Chaos AD
(@sabnisg) reported
@FitbitSupport Hi my Fitbit Order Confirmation-211030-7897-3159540. However, there's no further update on dispatch of the item. Also your support no on site is not working. Kindly treat this as urgent.
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Peter Williams
(@meribelman) reported
@FitbitSupport sorry one more - I have a recorded weigh in on my aria that doesn’t appear on my “dashboard” for the week. If the data record is in one place shouldn’t it appear in both? Thank you for your help
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Peter Williams
(@meribelman) reported
@FitbitSupport how can joining an aria2 scale be so hard. Eventually “finds” my scale, been connecting for about 15 mins. Try other way via invite from existing user. Email arrives, tap accept invite - page not found. It’s appalling. Please help me?
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johnnylapasta
(@johnnylapasta) reported
@FitbitSupport Fitbit needs to take restructure the production of their products and the operations that provide support. Eventually, everyone will realize the financial investment in these faulty devices and the time investment spent attempting to fix them with little support is not worth it.
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Paul King
(@nopking) reported
Went swimming with a Fitbit Sense 6 hours ago. Noticed it needed a charge (it was time) now getting notifications it's slow charging in any charger I use. This standard @FitbitSupport ?