Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• App Crashing (29%)
• Errors (26%)
• Device Failure (20%)
• Online Features (11%)
• Sign in (9%)
• Website Down (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Bigastro	Sign in	2 days ago
Gilbert	Online Features	2 days ago
Reutlingen	App Crashing	2 days ago
Bangor	Device Failure	3 days ago
Charlotte	Errors	5 days ago
Tucson	Errors	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Rooney (@John_Rooney) reported 44 seconds ago

  @FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!

• 
  Posing for Pink (@PosingforPink) reported 2 minutes ago

  @bookishbish @FitbitSupport #same but @FitbitSupport is never helpful, just spits out an auto-response of useless “troubleshooting” steps for users when it’s their known system error.

• 
  ও ღ (@Zoe24354074) reported 2 minutes ago

  @FitbitSupport hi, I reached out a few days ago and was asked to send my details privately. What is supposed to happen now? Issue still not fixed in the Fitbit app (app notifications blank with no apps to select)

• 
  Jessica Young (@Jessicayoung_99) reported 3 minutes ago

  @yonenchi @FitbitSupport having the disappearing logged food glitch isn’t going to be fixed for 7 days? That is absolutely asinine and unacceptable. Having one of the most important app features down for a whole week is inexcusable.

• 
  Scrumblebum (@scrumblebum1) reported 10 minutes ago

  Fu k you @FitbitSupport useless. I just updgrqded after not having one and now yuu are changing everything and this is not working under Google. Bloody useless. Shoukd have known better than get an inferior product!!!!!

• 
  Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 13 minutes ago

  @FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed

• 
  Brad Newman (@bradmnewman) reported 13 minutes ago

  @clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.

• 
  Crystal (@CryssyJ824) reported 18 minutes ago

  @FitbitSupport Look, I'm poor and can't afford to upgrade my Inspire 2 and OS 12 Android. But I would appreciate it the app didn't delete my water intake after I type it in!

• 
  Simon Atherfold (@Grumpysworld1) reported 19 minutes ago

  @FitbitSupport It won't let me send a private message. I just want some help please?

• 
  pissdrinker (@pissdrinker7886) reported 20 minutes ago

  @apple I don't really blame you for my iPad being broken. I mostly blame @fitbit because it was their app that broke it

• 
  🚩 राजीव कौशिक 🚩जय हिन्द (@JindagiKyaHey) reported 23 minutes ago

  @FitbitSupport since morning trying to pair the watch with app but nothing is happening. WHAT A POOR TECHNOLOGY 😭UNABLE TO UNDERSTAND WHY PEOPLE USE FITBIT

• 
  Victoria Gleeson (@LadyGus) reported 23 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  Jessica Young (@Jessicayoung_99) reported 25 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  Kind Transparency (@Afrye262632) reported 26 minutes ago

  @FitbitSupport Why would fitbit help me with my thermostat? It's fixed now.

• 
  Ram Vyas (@vyas_ram) reported 26 minutes ago

  @FitbitSupport I am using your fitbit step counter watch is displaying increased step counts even when I am not wearing it . I do not understand how it's happening. I do carry my mobile on the move. Please help & guide. Thanks & regards

• 
  Marty (@fishtale13) reported 27 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  Paul DeKraker (@DeKrakhead) reported 35 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 43 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Danielle Hartley (@DanielleeH23) reported 45 minutes ago

  @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

• 
  Josh Fields (@partiallypro) reported 45 minutes ago

  Pretty incredible that @fitbit's food/calorie tracking has been down for -everyone- for over 24 hours and they are owned by Google which is a 3.8 Trillion dollar company. This is something you'd expect from an independent developer.

• 
  Sara (@Plant1Sara) reported 45 minutes ago

  @FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 48 minutes ago

  @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

• 
  Potkin Azarmehr (@potkazar) reported 48 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 50 minutes ago

  @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

• 
  Sofia_Petrillo (@GrumpySofia) reported 50 minutes ago

  @susanelizabet28 @FitbitSupport @Google Yup. Canceled my premium. Not gonna keep paying for a system that has gotten worse, offers fewer benefits and now it's broken - regularly. In a bad economy, canceling was an easy decision.

• 
  Larry (@_TraderLarry) reported 52 minutes ago

  My wife's @Fitbit always says she's an "Overachiever". Mine told me today to "slow down, you're killing yourself"! I swear it did.

• 
  Kelli Bachman (@kabachman) reported 53 minutes ago

  My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.

• 
  K (@ATLBravesGirl49) reported 54 minutes ago

  @FitbitSupport is there a syncing issue? I can’t sync. And I removed the app and signed out. That’s not the issue

• 
  Jessica Young (@Jessicayoung_99) reported 55 minutes ago

  @clevermonkey93 @FitbitSupport I’m having the same issue with mine

• 
  temoc (@temaska_) reported 57 minutes ago

  @FitbitSupport this didn't help