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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (29%)
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Errors (23%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (11%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Vicky Woodcock 💙
(@vixwoodcock) reported
@FitbitSupport @FitbitUK having problems syncing my charge 5 since this morning. Tried all recommendations in knowledgebase and my own from being in IT. Is there a wider issue there seems to be lots having the same problems
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Melissa L Mackey
(@beyondthepaid) reported
@FitbitSupport my brand new Charge 5 will not sync to my phone. I have closed and reopened the app, restarted the device and phone, and turned Bluetooth off and on - nothing works. Please help. Device is <1 month old.
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Gruki
(@Gruppenkind) reported
@FitbitSupport my charge5 stopped syncing today. It partially syncs when re-pairing it with my phone through the app, but every subsequent pairing attempt fails. While the data sync from watch to phone fails I can still install a new face on the watch without any problem.
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Abby Schiela Bukowski
(@abbysabstracts) reported
@FitbitSupport @FitbitSupport thank you. You did reply, but the suggestion didn’t work. Based on other tweets, it seems this is a system issue, not an individual user issue.
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Lewis McDaniels
(@_LewisMcDaniels) reported
@FitbitSupport my new charge 5 stopped syncing this morning. I’ve already tried all steps in your KB article with no change. Seems like many people are having this problem, can you confirm if you are having issues?
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Vicky Woodcock 💙
(@vixwoodcock) reported
@_LewisMcDaniels @FitbitSupport Having same issue. And also tried getting confirmation from Fitbit but no joy either
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✨️ B ✨️
(@radiantlyrooted) reported
Ugh Fitbit, why are you broken? I want my deets 😩 @fitbit @FitbitSupport
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Jessica
(@bayjb) reported
@FitbitSupport My new Charge 5 hasn’t synched with my iPhone in 2 days. I’ve followed all the steps you outlined. What’s going on? Seems like this is a larger issue based on other tweets to you.
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Kate Eaton 💙 🧡 🇮🇪🇪🇺🇺🇦🌈 #FBPE
(@kate_tweeton) reported
@FitbitSupport My Charge 4's display has failed. I have tried all the fixes suggested on your User Forum and also in a case number yesterday without success. Judging by other comments on the forum this is a widespread problem. Firmware update? Either way, how do I get this fixed?
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K. Fidler
(@ktfid) reported
@fbcards2022 @fitbit @FitbitSupport I’ll consider myself lucky that I’ve just been unable to sync since early this morning. Third major issue since May and crickets from support 🤡🤡🤡
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Edwin Chung
(@EdwinChung) reported
@_LewisMcDaniels @FitbitSupport Having same issue, I called support, they said they are aware of the issue. They said the ETA for resolution is tomorrow.
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ash
(@ashleighmargeth) reported
@cheeseflavor @arkaydee @FitbitSupport Same issue here.
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Alison Nolan
(@AlisonNolan9) reported
@FitbitSupport @WorldIsAFlat It's broken for everyone - it's a problem at your end
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K. Fidler
(@ktfid) reported
@WootiniGG @FitbitSupport Third major issue since May. Hate that I just renewed my annual plan… feels like a waste of $60
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perry hanes
(@Perryhanes) reported
Purchased my @fitbit Charge 5 last September. Swam with it once, it died, I was able to revive it. Swam again this weekend and it’s completely dead. @FitbitSupport please help
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saurav kumar
(@_kusaura_) reported
@FitbitSupport My Fitbit Charge 5 is not syncing. Tried everything like Application force close, Bluetooth of/Off, charge 5 and iPhone restart. Both Fitbit(v 3.65) and charge 5(20001.171.50) is upto date. Even I have re installed the Fitbit app. Can you please help?
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K. Fidler
(@ktfid) reported
.@Fitbit @FitbitSupport y’all please wake up and fix this syncing issue 🙏🏼😥
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FootballCards2022
(@fbcards2022) reported
@ktfid @fitbit @FitbitSupport I’ve been having issues for weeks, my display doesn’t even show (they’re aware of an issue there), the battery drains within hours (also aware of it)… it’s been back and forth for about 2 weeks now without being able to use my watch at all
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back-alley abortionist (Ded/kids) 🇺🇦🏳️⚧️
(@sempernarc) reported
@FitbitSupport is there a firmware issue causing the device not to sync with Android phones? Did a reboot, hard reset, forgot device and reinitiated and nothing. It tracks heartbeat but nothing else. Thanks.
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Serge van Thillo
(@SergevanThillo) reported
@katiemoffat @FitbitSupport Same issue with synching charge 5. After re-registering the charge 5 with my app it synched once, after that no more synches where possible
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Helen Kilgannon
(@helenckg) reported
@FitbitSupport @abbysabstracts @FitbitUK Still have the issue seems many other do too!
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Julie Smart Koob
(@FtLeeAreaHomes) reported
@fitbit @FitbitSupport What’s going on? Can’t sync and last update was 11:50pm. And now I can’t pair it. #Help
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Vilhjálmr, Eater of Spleens
(@W_A_Young) reported
Hey @fitbit @FitbitSupport it would be a lot better for your users if you admitted you were having a mass outage instead of pretending this is individual issues
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Chris
(@lindhartsen) reported
@fitbit @FitbitSupport Is there a known issue with syncing this morning? I hate data up to midnight, but the app shows no data for today
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Paul Maslanek
(@paul_maslanek) reported
@FitbitSupport The Sync issue is on your end and customer support page keeps giving error message. Please update
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K. Fidler
(@ktfid) reported
@FitbitSupport @fbcards2022 A ton of us lost connectivity around 4 AM EST, what’s going on? Timeline for fix?? I’ve done all the steps thrice and no luck.
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Kex 💜
(@oozingoptimism) reported
Seems like there is smth wrong @FitbitSupport? I'm unable to sync my Fitbit Charge 5 to my Android phone. Restarted Fitbit 2x and unpaired & paired 2x, still doesn't fix the issue.
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Animal Chrissing
(@WootiniGG) reported
I really should just check the @FitbitSupport Twitter when there are sync issues because then I won't waste all that time trying all the suggestions to fix it restarting and reconnecting my phone & Charge 5 when it's a widespread issue affecting all users. 😒
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trappy1
(@NicoleZapala) reported
@FitbitSupport my charge 5 won’t sync I’ve done all the troubleshooting but still not working it’s 4 weeks old!!
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ash
(@ashleighmargeth) reported
@katiemoffat @FitbitSupport Same here. I heard it's an issue across the board with Charge 5s and syncing.