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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (40%)
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Online Features (15%)
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Sign in (14%)
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Errors (14%)
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Device Failure (13%)
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Website Down (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Karlsruhe |
Errors | |
 Waukesha |
Online Features | |
 Doncaster |
App Crashing | |
 Burnaby |
Errors | |
 Balma |
App Crashing | |
| Los Angeles |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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JW Pennington
(@JWPennington) reported
@FitbitSupport pixel 4a 5g android 12 security update 5 Jan 2022 .. Fitbit Sense has not recorded health data (metrics) except minimal pulse rate since this Pixel security update... Are others having this issue?
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Sqemma85
(@sqemma85) reported
@FitbitSupport @jessical6719 You don't strive to improve at all! Keep replacing devices with same poor model. Only give silly discounts towards a new one. Ignore people with issues. Then block people on Facebook for telling others the truth! AVOID FITBIT! @FitbitUK
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amit kaushik
(@kaushikamit1) reported
@FitbitSupport pl help. I gifted versa limited edition to my son and it’s not working now. Pl help
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Mick Cartwright
(@mcartwright571) reported
@FitbitSupport Hi, having problems with Versa not syncing current battery level on the app. If I force quit the app it will, but if left alone or pulled down to make it sync, it stays at lest level shown!! Help please
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Raghu Varma Pinnelli
(@VarmaPinnelli) reported
@FitbitSupport my Fitbit Versa isn't charging and not turning on. Are there any steps that I can do and fix it?
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Stotecakes
(@stotecakes) reported
@fitbit hi Fitbit, just had truly awful customer service on chat. And they tell me that you don't have a complaints procedure. Is this true? How do I get my issue resolved?
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Martin Pilkington
(@MartinPilking10) reported
@fitbit broken screen after falling from low table to the ground. Not very resilient for a sports watch. I’ve been told by your support that no option to repair. Offered an offensive £8 off current UK price for new watch and told cannot deal with complaints. Poor service.
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MegOmyeggo
(@earlyaprilfool) reported
@FitbitSupport I figured out the issue with hourly activity. Since fitbit is stuck to resetting at midnight, you cannot program hourly reminders to go past midnight. Example, if I wanted it to remind me between the hours of 4pm and 1am it simply breaks the app.
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Hiroko Lacour
(@LamourDeCheval) reported
@FitbitSupport My Charge 4 just broke and bought Charge 5 to replace it. I am having a problem connecting it with iPhone through Bluetooth. However it is not finding… How can I wake Charge 5? There is no button on a side.
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ShannT
(@motoShanno) reported
@fitbit I purchased this device and it broke. You replaced it. It broke again months later and you’ve now offered to replace it at a 50% discount. I’m not happy with this, mainly because if it’s broken twice now, why would I want to PURCHASE it again? Why am I spending more money
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Dave Griessmann
(@dgriessmann) reported
@MyFitnessPal why do I have to disconnect and reconnect my @FitbitSupport each day with you app to get it to work? Prior to you last update it worked great. Now, this app....not so much! CS is zero help as well.
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Elizabeth Healy
(@libbamacushla) reported
@FitbitSupport Thanks for the prompt reply. I sent a reply DM but have had no response. Please can you let me know if you are investigating this on-going problem. I was told months ago that Fitbit were developing a "fix" which would be applied to users' apps on a rolling basis, when finalised.
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Ela829
(@Ela829) reported
@FitbitSupport have the login servers been down all day??
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𝚜𝚘𝚙𝚑𝚒𝚎 🌻
(@hejannasophie) reported
The heart rate sensor of my #fitbit Versa 2 is broken. Since 2 days I‘m trying to communicate with the live chat a. support from Fitbit. Every step I've done, has NOT worked. Btw: the warranty hasn’t run out yet (bought my watch in April 2020). @fitbit @FitbitSupport
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Jeff Stevenson
(@ukcomic) reported
@mrbarryrobinson @THEJayMcGee I’ve stuck with Fitbit Barry as it’s a lot cheaper . However I have been offered discount but it has not been applied. Now they are not answering my emails. @FitbitSupport help!
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Emy Mendoza (He / Him)
(@Mendoza_Emy) reported
@FitbitUK @fitbit my Fitbit seems to be broken and the heart rate sensor isn’t working. Help please!
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Martin Pilkington
(@MartinPilking10) reported
@FitbitSupport I’ve not had a response for almost a week… After a broken screen to my new watch (which cracked extremely easily after falling to the floor from a low side table)… told cannot be repaired, offered £8 discount on current price and told no complaints department!
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Kate Bristow
(@BristowKate) reported
On top of this it was clearly edging closer to his 5pm clock off time. He decided it was time to cut the chat and still leave my issue unresolved. Extremely frustrating when you pay a lot of money for one of these devices. I bet @Garmin has better support @fitbit @FitbitSupport
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Rachel Johnson 🏴🇪🇺
(@mrswelshrachel) reported
@FitbitSupport just bought a redmi note 10s. my Versa has paired but no app notifications work. Have restarted phone as per red text in 'app notifications' but see on community some other redmi phones have same issue and it's being worked on. Any updates?
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Priyal Rathi
(@priyalrathi_) reported
@FitbitSupport The problem is sorted after a hell lot of tries.. Thanks @FitbitSupport @fitbit
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Liv ⑂
(@surferliv) reported
@Google please can I have your thoughts on @fitbit handling of my non functional new Charge 4? GPS hasn't worked for almost 2 months now (watch is barely a few months old) and yet I'm just told to wait because it's a widespread issue and so not on warrantee. Shocking service.
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Miss Kathy
(@MissKathyN) reported
@FitbitSupport My Versa 2 updated and now my sleep score doesn't work. Restarted watch and phone but no luck.i think the update is an issue!
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Charles Seymour
(@charliesey60) reported
@FitbitSupport Called customer support to inquire about the extra insurance offed for 39 dollars covers loss, breaking and if it’s lost. Agent wouldn’t listen misunderstood then hung up on me. Some of the worst service I’ve received. I was kind.
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Deborah Brand
(@dabrand5) reported
@FitbitSupport I would like some help
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let ducDao = "🦆 Dao"
(@D_Squared_) reported
Forgot to set up my alarm on my phone. 🙃 I have an alarm setup on my @fitbit but there's an issue where it just shuts off when I'm sleeping and I have to reconnect it to the charger to turn it on
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Tracey
(@Tracey20440439) reported
@fitbit Twitter account stops replying, get through to a person to talk too and she cuts me off after getting me disconnect my device? Reset to factory settings, I only brought it yesterday, poor customer service and I just want to know how to return and get a refund
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amanda mason
(@masonpharma) reported
@masonpharma I have a versa 2 Fitbit the screen has stopped working the green lights are on the Fitbit community says this has happened to others i have cleaned as advised but no result can you help out fitbit @FitbitSupport
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단
(@10x_dangineer) reported
@FitbitSupport As you can see, it happened over a week and i actually noticed it few months ago. Not sure how restarting is going to help and i am using the latest
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Eswara Rao
(@Eswar2701) reported
@FitbitIN @FitbitSupport Dear Team I have ordered Versa 3 watch from Fitbit website on 31st Dec'2021 at 22:40hrs but till date update on delivery. It's very poor response. Amazon is delivering in 3 days but Fitbit is unable to deliver on time and no update about shipment. SAD
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C H I L I
(@heyitschili) reported
The @fitbit charge 4 is such a clunky price of ****. What a downgrade from previous versions. Constantly freezes when I’m trying to start a workout. Hung again this morning so I stomped it to death.