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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (42%)
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Online Features (19%)
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Errors (18%)
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Website Down (10%)
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Device Failure (7%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down | |
| Virginia Beach |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Lorcan O'Neill
(@forksinthebag) reported
@FitbitSupport It's a desktop application. How will clearing a browsers cache help things?
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Paul Hardy
(@postieph1966) reported
@FitbitSupport Hi trying to put a complaint in on here and it keeps saying there is a problem refresh that’s it only trying to get a new strap for my Fitbit please help
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Louise
(@Louise59260225) reported
@FitbitSupport my fitbit won’t sync!! Help
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paul.laplante
(@paul_laplante) reported
@FitbitSupport @bigcomedown Having the same issue. Won’t let me log in. The site won’t work either.
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Vicki
(@Daisyforyou) reported
@FitbitSupport hello, I’m not sure what is going on but I think my charging cord for my Sense has gone bad. No matter what outlet it’s plugged into it says that it is slow charging.
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Sandyb
(@Sdhbarker) reported
@FitbitSupport Is the dashboard still down? Unable to log in or sync
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TotalPTesting
(@TotalPTesting) reported
from
Sitges, Catalunya
@FitbitUK @fitbit my account appears to have been hacked as email has changed and I can’t access app? Need help ASAP!
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Lorcan O'Neill
(@forksinthebag) reported
@FitbitSupport I have sent a DM with my email address. I'm afraid that link is not helpful with the issue that I am describing however.
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K M
(@originalrohai) reported
@FitbitSupport your app is not allowing any food tracking entries and is super slow to sync. Closing and relaunching, logging out and logging back in does not fix.
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Genesis Berry
(@genesis_berry) reported
@east_ursula @FitbitSupport Send a DM and keep tweeting at them! Hopefully they’ll get back to you soon! For my issue I had tried restarting the app, my phone, my Fitbit. Wound up just having to go to my profile (top left in app), click the device, scroll down and hit sync manually. Maybe that would work?
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Melinda Dickens
(@copunmelemon) reported
@FitbitSupport Please help. My app keeps crashing every time I try to access my alarms.
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Nicole Tadman
(@nrtadman) reported
@FitbitSupport just got the versa 3 and it's saying connection error when I push answer phone call, how do I fix that?
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not_a_bot
(@Not_Sam_Hyde) reported
@fitbit @FitbitSupport no. Please stop. Absolute **** software. I’m going back to an Apple Watch or a @whoop Every time I open the app it forces me to decline always sharing. Horrible design and horrible development. **** off.
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Dark&Twisty
(@CrazyLadiee) reported
Gutted that @fitbit took away the few free mindfulness audios they had on the app and only made it a premium function. Can’t listen to that the help me sleep now 😑 #lame
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Dev B
(@awe_flaw_some) reported
@FitbitSupport i am not able to sync my flex2 for past 2 days. i have tried force closing app, restarting device, even changed device from android to ios but it just doesn't sync. is there any outage going on?
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Kelley Criscoe Stein
(@KMCS1031) reported
@MyFitnessPal and my @fitbit are not syncing. Help!
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BleedKellyGreen
(@kpoll19) reported
@FitbitSupport I just bought an Inspire 2 and the link to the year trial of premium is not working. It says "Google play store not available " when I click on the link from the Fitbit app.
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Katie Whyte
(@katjwhyte) reported
@FitbitSupport disappointed my Versa 2 isn't holding it's battery for any longer than a day (with the exact same use it's had for the past 11 months) can you help?
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Jason Helmes
(@anymanfitness) reported
@IndexandC @fitbit Cardio burns calories, sure. But the idea that there's some magical fat burning zone that you must be in in order for calories to be burned is a crock of ****.
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livinthelife👍🏻
(@LilOldMee) reported
@fitbit Fix your app...I know 5 people saying same thing...it’s freezing up! Issue on your end obviously
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🍌 🎀 𝒥𝓊𝑔𝓈 𝒥𝑒𝓃𝒾 🎀
(@jugsjeni) reported
@FitbitSupport I have been waiting for a while for someone to get back to me with an issue
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BleedKellyGreen
(@kpoll19) reported
@FitbitSupport Thanks. I tried. Still not working. I don't see anything in play store as an issue. It works fine any other time. Is there a link I could click on to access it instead of the the app?
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Michael Hall
(@hallmichaelr) reported
@FitbitSupport Chatted to one of your agents this morning on your website, I'm having problems with run activites with connected GPS not syncing with map data (and not syncing to Strava). I've been advised that this is a known issue, how can I track this? ETA on a fix?
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☮ Brandi King ☮
(@sassib13) reported
@FitbitSupport My FitBit app will not sync today. I’ve uninstalled and reinstalled the app, turned phone off and back on and checked the contactors under the battery. 2 other friends are having the same issue. Please advise.
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Vicki
(@Daisyforyou) reported
@FitbitSupport Hi there, I did everything in the help file. No matter which outlet I plug the cord in it gives me a slowly charging message
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Untamed
(@uzmapowell) reported
@MichaelFKay @fitbit You're giving them way too much credit, they have failed to DEFINE customer service in the first place. Let's face it, #fitbitsucks. Are others equally bad? Please share your experience
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Erin Rochin
(@Erin76750272) reported
@FitbitSupport My charge 4 won't sync with my app. The last time it synced was Feb 9. I've rebooted the fitbit and my phone. I've checked for updates. Nothing is fixing the issue. Help?
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Dominic Glynn
(@DominicGlynn1) reported
@FitbitSupport My Fitbit won’t sync today (Oops, something went wrong. Please try later). Also can’t login to your website (server error. Please try later)
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Amber
(@Amber65215938) reported
@fitbit "known issue" ,"no estimation to fix it", out of warranty, won't work as a watch, we eventually will fix it but we won't call you and let you know it's done. & I have a smartwatch that won't even work as a watch. Over 2 weeks now. Grade A customer service😐. Thanks guys
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WestieBB
(@BbWestie) reported
@FitbitSupport I’ve DMd you my email address. Pls help ASAP