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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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Online Features (24%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Winnipeg |
Online Features | |
 Onley |
App Crashing | |
| Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Patricia Young
(@youngcjpl) reported
from
North Vancouver, British Columbia
@FitbitSupport so I received and set up my replacement Fitbit capsule yesterday. With help from Fitbit I got it set up, but today, yet again, not receiving text messages and my iPhone shows that it is connected to 2 charge 4’s! What do I do now?
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Janine Pitcher
(@JaninePitcher) reported
@FitbitSupport I tried all of that several times, sent all of this info on Saturday.. .and basically I have the newest update etc but still not working.
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SanjayGaikwad76
(@SGaikwad76) reported
@FitbitSupport my fitbit screen got broken, please let me know how to replace it
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Gleb Ivanov
(@ivoglebe) reported
@FitbitSupport after less than a year in use my Charge 4 has developed multiple scratches on the screen surface. It is annoying and bring down the value of owning an otherwise good device
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DanieleG
(@OSA_57) reported
@FitbitSupport I have read all Fitbit tips on HR monitoring..."Differences between heart-rate readings on your device and on exercise equipment are likely due to wrist or hand position. Make sure the back of your device is in contact with your wrist and that your band is snug.." Please help
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Erna kuenen
(@erwtje) reported
@FitbitSupport my Fitbit suddenly ( from lasting 4-5 days) doesn’t even last a day after a full charge. Have reset it it ( as have had this problem about 4/5 times now) and slightly better but still only half full after one night ( after charging to 100% and putting it on at 11pm
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Via
(@viaestela) reported
We seriously need someone like @Apple , @fitbit or @Sysco to drop this #vaccine across the country. wtf my mom should have it by now. How difficult can it be to distribute in a network? Slime mold can figure out better logistics.
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ScienceMom
(@ScienceMom8) reported
@FitbitSupport I received a charge 4 as a birthday gift in August, & it's worked fine until last Thursday. Have been waiting for your "fix" as I saw this was a known issue you had. I did all the troubleshooting dozens of times over and still cannot get it to connect. Please help!
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Vinod Shankar 🧔🏾 🐳
(@almostaghost) reported
@FitbitSupport Same problem. It started when the app updated this weekend. Have quit and restarted. Stopped working immediately after that.
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Heisenberg 🏴 #MUFC 🏴
(@WY4TT_11) reported
@FitbitSupport @pedromontalvo6 I have same issue did you resolve it?
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Debby Mac
(@DebbyMac123) reported
@FitbitSupport Worked for a day but not working again.
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Nikhil Shinde
(@Nikhilshinde_29) reported
@fitbit @FitbitSupport @FitbitIN worst support as my wife has been chasing you over emails over malfunctioning of her versa 2 which was bought 10 months back..#Disgrace
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Christina
(@Christina_1983) reported
@FitbitSupport Your 35% off coupon to help replace my charge 3 that stopped working after your firmware update broke it doesn't work with the current sale. Almost purchased a new device today, but what's the point in a coupon that doesn't work?
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👨❤️👨💙
(@darrennpassey) reported
So I have been after a fit bit for a while now but not sure what one to get, I have a iPhone so would I need a Apple Watch one or a versa one, are they all compatible with iPhones. Help?. @FitbitSupport.
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Jessica Barker
(@JessicaAsksWhy) reported
@FitbitSupport my Versa 2 won't charge. I bought a new charger and that didn't help. Please advise on next steps. The watch is dead so I am not able to do a reset. Thanks.
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Odditorium
(@Odditorium) reported
@FitbitSupport The aria air RARELY syncs on it's own. Get used to: going into app settings, force stop, clear cache, restart app. Soooooo tedious, too frustrating. Terrible experience daily. Not worth it.
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DanieleG
(@OSA_57) reported
@FitbitSupport Hi, when I measure REAL HR during training session is say 130, Charge 4 says 60....So there is an issue with my device, deviation is more than 100%! I tried everything.... Please help
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beenzmcthomson
(@beenzmcthomson) reported
@FitbitSupport Since updating to 3.37.1 my fitbit has started completely draining from full charge in matter of hours. All support pages say turn off All Day Sync, but this option has disappeared with 3.37.1. Please advise how to stop battery drain issue now, device is barely over a year old!
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Monstrosity Deluxe
(@XoaGray) reported
@Sifuri_Ibex @fitbit Yeah, they seem to always crack or break. I'm a fan of stainless after the last band I had, but leather is nice too. If you can find real leather. These things always have proprietary bands, which doesn't help.
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Karen Locking
(@KarenLocking) reported
@RobJefferson @fitbit Audiobooked in up didn’t I, not too bitter either. Yeah not so bad thank you .... made some difficult but necessary decisions linked to Stus work. Fun times still xxxx How are you? And what podcast floats your boat at the minute?
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Niccole Weaver
(@kandeebar1) reported
@FitbitSupport mine is still not working. I'm very disappointed that my charge 4 and the app dont sync. I didnt pay for premium for a year and stop working after a month. It better get fixed or I want all my money back. I should have gotten a knock off. Would of been better.
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Safire
(@safirecat) reported
@FitbitSupport my inspire 2 stopped working. It’s only a few months old. Is there a way to fix it or am I SOL?
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heidi walton
(@strudledoodle) reported
@FitbitSupport @Alice75349572 Same problem I have but they’ve said I haven’t been active when I know I have and have sent photos of the exercise part on app which shows it!!!
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SanjayGaikwad76
(@SGaikwad76) reported
@FitbitSupport It broken while doing exercise
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RubyChoodays
(@RubyChoodays) reported
@FitbitSupport hi, my alta HR won't charge and instead vibrates constantly when plugged in. Have reset but hasn't resolved the issue.
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Emily van Lierop
(@Emzyne) reported
@fitbit I contacted you on 3 Jan with an issue, followed up numerous times on numerous channels and no resolve. That's disappointing.
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Mark Nash
(@Nashrthedrummer) reported
@dhlexpressuk I'm waiting on a replacement @fitbit and when I enter the tracking code provided by fitbit I get an error saying "Sorry, your tracking attempt was not successful. Please check your tracking number. " Can someone help please.
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heidi walton
(@strudledoodle) reported
@FitbitSupport Poor generic response, my active minutes have not changed since 09:00 and I HAVE been active
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adrian
(@aows) reported
@FitbitSupport Just updated the app (iOS) and now it won’t load. I hope you are aware of this issue.
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SanjayGaikwad76
(@SGaikwad76) reported
@FitbitSupport Broken at one of edge