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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (29%)
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Errors (23%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (11%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Carol Montgomery
(@Caro_Montgomery) reported
@FitbitSupport I have been sent several damaged Fitbit units including a supposed warranty replacement. Never had such poor product or customer service.
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Amy Greenwood
(@Breathe_1984) reported
@FitbitSupport Hi, having Bluetooth connection issues with my Charge 2 that has previously been connected for over a year to my phone. Initially had a syncing error so "forgot connection" to try and kickstart it. Now been unable to reconnect for 7+days. Any tips please? 🙏
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Ray
(@rayjerrett) reported
@FitbitSupport hi on my Fitbit inspire hr, the screen keeps flickering/jumps and is unreadable, can u help I only got it on Xmas day!
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coral myra.
(@coral_myra) reported
@FitbitSupport @fitbit I have a versa and my heart rate isnt working (light not showing) I have done everything such as checking heart rate is on to full reset and it is still not working! Please help 😵
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Elaine Clement
(@eclement924) reported
@FitbitSupport brand new versa 3 excited to try new features with seeing texts/calls on watch.Cannot keep Bluetooth connected to watch. Have factory reset the watch, uninstalled app, deleted watch and added it back still not working. Any other ideas what to try?
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Matt, Lottery-Elect Winner
(@Mesut_and_Tie) reported
@FitbitSupport I think my blaze has kicked the bucket after a solid +5-year run. Help?
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Stacey Dunnigan
(@staceymdunnigan) reported
@FitbitSupport hello! My Versa 2 has been in use less than 2 weeks (Xmas gift) and the left home button is not responsive. Nothing happens when I press & cannot force reset. Help!
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Nicola Carruthers
(@NicolaCarruther) reported
@FitbitSupport hi / a solid white line appeared on my charge 3 several weeks ago. Makes the screen hard to read. I’ve tried rebooting and letting the battery drain / still there! Help would be appreciated thanks
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Harlequin Bistro
(@HarlequinBistro) reported
@FitbitSupport Hi, happy new year! I’m having trouble with my charge 3. The text/phone call notifications don’t seem to come thorough and the weather is showing 32 degrees c when we have snow on the ground! Any ideas?
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anda
(@anda48761089) reported
@FitbitSupport I would leave a comment for yoga if i could. I have the impression that you close the subject. And i can see different answers with the same problem as me, that the yoga videos are no longer available. Maybe I will choose yoga international for the future instead of premium!
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Ray
(@rayjerrett) reported
@FitbitSupport Hi have reset it and rebooted it a few times, but it’s still doing it. Having a read on the Fitbit forums it seems it’s a general issue with the inspire hr. please help.
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Russell Hicks
(@Hicks32) reported
@FitbitSupport the heart rate and sleep tracker on my versa 2 has stopped working. The lazer on the back does not light up. I have tried every recommended action to resolve this issue and to no avail. Please help.
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Sally Linton
(@SallyLinton3) reported
@fitbit HR sensor light / HR sensor isn’t working on my mums versa, any suggestions? I’ve done all trouble shooting adviced and still nothing???
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Sahil Saxena
(@sahil___saxena) reported
@FitbitSupport @FitbitIN @FitbitDev I have been using Charge 2 for couple of years now & it seems like I came across a bug. The issue is in Steps count. Steps count should increase when I walk but Steps count is increasing even when I’m sitting on a chair and just moving my hand
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Corey.
(@CoreyKlem) reported
from
Los Angeles, California
just told my @fitbit to find the 11,780 push ups I just did this morning. No response. BAD.
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Frank
(@DezFrank_) reported
it off and honestly it has just discouraged me from using it. I’ve now started to use it again and I cannot find a way to shut it off and needing to buy batteries is so expensive and ridiculous tht i have to so often to be honest. Please help me. Thank you for your time @fitbit
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⚠️Cringy Furry⚠️
(@SirJaeskii) reported
Imagine going to @fitbit for help because your almost new fitness watch isn't powering on and they tell you that they can't help you but they still want your money so please go buy another watch
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sharonpruim
(@sharonpruim) reported
@FitbitSupport My Sense is not charging. I received my new cot yesterday and have tried everything but it will not charge. Help!
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Stacey Eldridge
(@StaceyEldridge1) reported
@FitbitUK @FitbitSupport AVOID at all costs! Terrible company, poor customer service and no complaints department! Says it all really!! Worse than useless!!
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Kimberly Vance
(@kimvance80) reported
@FitbitSupport my Charge 3 has stopped tracking heartbeat and sleep and the firmware update continues to fail (tried about 7 times now). I have tried all advice (except a factory reset) in the community and linked articles to no avail. Any help would be appreciated. Thanks!
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Diaper 🧷Don...WAAAAAAAAAAAAAAAAAA!
(@LaurieSorensen7) reported
@FitbitSupport Jesus Christ, this is the most idiotic reply you could send me! What other ******* charging device would fit? Get your **** together, and don’t bother with the canned response! I’ll be shopping else where, from now on!
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(@688Raa) reported
@fitbit The worst sport watch I've ever had 🚮
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Sara Rayne
(@SaraRayne4) reported
@FitbitSupport my txts are no longer showing up on my Fitbit sense. I have tried everything. It won’t even let me scroll down to see previous messages on my Fitbit. I can receive calls, but when a txt comes through I just feel a buzz and see the clock face.
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Robert Bonavolta
(@RBVBFM) reported
@FitbitSupport @flota_gflota I got that from customer support twice for an ionic problem last year. I found the solution myself just by deleting the clock face then reinstalling it.
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Kirsty Morgan
(@kirstymorgan92) reported
@thecaptainplays @FitbitSupport I have the same problem (versalite)
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Ashni
(@ashni_k) reported
@fitbit hi I've been trying to get calls and whatsapp notifications on my fitbit versa3 for a few weeks now. Managed to get calls working once but it has also stopped. Fitbit app re-downloaded. Devices restarted. Please help.
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KathleenGraham Meier
(@kgmeier) reported
@FitbitSupport I accidentally deleted my sleep tracking and don’t know how to get it back. Help!
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Robert Bonavolta
(@RBVBFM) reported
@FitbitSupport I have been trying to get support for my ionic. Started with verticle lines on right side of screen. Got wider. Can't see data now. Now the screen gets bright then dark and blurry along with the lines. Had it reached the end of its life? Changed clock, no help.
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Frank
(@DezFrank_) reported
Hey @FitbitSupport I’ve had an Aria Scale for a couple of years now. One issue I’ve had all these years is the fact that it will never turn off. It just rotates between diff messages such as “step on” “thinking” etc.... I’ve resorted to removing the batteries in the past to.....
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Chris Williams
(@chris31799) reported
@FitbitSupport Dear Team, I'm sorry to report that my wife's replacement Fitbit Versa Lite appears to be going the same way as the original. It's losing time, hours not minutes or seconds and refusing to sync even after restarting. Help!