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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Website Down (16%)
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Device Failure (16%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Louise Ridley
(@Louiseridley17) reported
@dabazma @FitbitSupport So difficult to get in touch with Fitbit support now! Really poor.
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AngieRCM🇮🇪
(@AngieRose54) reported
@FitbitSupport Can't log in after reinstalling your App, is this part of your ongoing issue?
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PussiPetter
(@PussiPetter) reported
@FitbitSupport Can I make it stop giving me tips on how sleep deprived I am? I always give them a thumbs down, I keep getting them.
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Francis
(@yagurlfrancis19) reported
@FitbitSupport first my charge4 could not sync. And now i can’t login for about an hour now. I hope my workouts will be updated if the server is back up🙈🤞🏼
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bec 🌻
(@becscoble) reported
@FitbitSupport erm my Fitbit wouldn’t sync so I deleted it to reset it and now it won’t set up in the app at all. Pls help
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Dab-nab-it 😷
(@dabazma) reported
@FitbitSupport It took 24 hours to acknowledge there was a problem? Wow. Just wow. Seriously considering dumping #Fitbit
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Sher Bowie
(@sherswords) reported
@FitbitSupport 👍 Thanks for the update. It’s frustrating when companies don’t communicate and we waste time trying to fix things at our end.
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Geraldine Cullen
(@hugo36c) reported
@bam_bam74 @FitbitSupport I've been a fitbit customer for 5 years, I really do like them. Normally they have outstanding customer service. Loads of people told me to move to apple watch but I chose to stay with fitbit as they are so reliable & can't cope with poor battery life of apple watch 😱
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Sherry
(@smyliesher) reported
@liddoliddo @fitbit @FitbitSupport Same. I thought mine was a pairing issue so I disconnected it from my phone. And now it won't sync with Bluetooth 😭😭😭
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Beakermatrix
(@Beaker2019) reported
Looks like @FitbitSupport tracker is down, both the app and the online site. Been trying to input data for the last 2+ hours, still not working. App says unavailable, website just loops me out of login.
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Yohanes
(@yoh_anes08) reported
@FitbitSupport hi my active minute is not sync, im relying on fitbit to clock in my exercise in order to achieve my goal in my insurance. Please help !
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Grace 💕 (she/they)
(@gracesorox) reported
@FitbitSupport pls fix your app. Still cannot sync 🙄🙄🙄
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s a m crone
(@s_a_m_crone) reported
@losinglizzie @FitbitSupport I've tried that too. No help
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ElizabethRoberts2000
(@elizabethrob13) reported
@FitbitSupport Why did they take so long to figure there was a problem? Ffs
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أيمن بن غالب
(@Ayman__T) reported
@6529 @FitbitSupport @katwhit921 I hope they’ll fix it ASAP.
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Cooking Quidnunc
(@CookingQuidnunc) reported
@FitbitSupport It’s been hours!!! How is this still an issue ?!
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Evelyn
(@Nunofyourbiz) reported
@FitbitSupport @losinglizzie Pretty much everyone on the east coast are having login and server issues. Been trying since 7am this morning, seen posts from folks down in DC too im in NJ
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Ajay Singh
(@ajaysingh2509) reported
@FitbitSupport Can't sync my Sense, can't login to Web Dashboard, can't login to the fitbit community. Seems FitBit server is still down.
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enh PhD
(@phd_in_fuckery) reported
@FitbitSupport do you have a timeframe for when the app will be functioning again? Thank you for working on this problem, hopefully this will be better managed in the future.
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LordFleecxa
(@fleecxa) reported
@FitbitSupport as my fitbit arrived today servers went down
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Sara Price
(@Angelpops75) reported
@AngieRose54 @FitbitSupport I've had this issue too, can't log-in after resinstalling. Can @FitbitSupport give a timescale please?
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daniel leiva
(@69_duff) reported
@FitbitSupport I still don't get why my watch data has to transmit to your server through the app, , then from your server back to my app, THEN it shows up in my app. It should get stored on my device with the app for display, then get synced to your servers.
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Kevin
(@KevinJFichtner) reported
@FitbitSupport @altrawcode This is a terrible response. My wife and I have the same issue. Acknowledge the problem and give us an expectation of when you will return to service.
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I Am Marto
(@K_A_Hull) reported
So I bought my very first @fitbit yesterday. Today it's already down and won't sync. Does this happen often @FitbitSupport? Have I made the right choice? 😒
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Jess Tunnard
(@jess_tunnard) reported
@FitbitSupport my versa won't even track my heart rate - no green led lights... no troubleshooting has helped, please sort this out for new products it seems to be a common issue
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Mathieu Gagnon
(@TruPlaya1870) reported
from
Gatineau, Québec
@fitbit so the Fitbit servers are down. I didn't know that if the servers were down, the watch would not even sync with the phone and app at all via WiFi and/or Bluetooth!! Honestly that's not good!!! Maybe you guys should change how the watch sync with the phone and app @Google
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Sand Paul
(@SandyPa60500762) reported
@FitbitSupport Whoever is in charge of IT Support needs firing! Where is the email to all users informing of the outage? Where are the status updates?! Shocking service, especially for a @Google owned company!!!
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Sand Paul
(@SandyPa60500762) reported
@FitbitSupport How about sending out an email to all clients informing them of the outage, and regular status updates after that?!
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Bev W
(@6529) reported
from
Ashfield-Colborne-Wawanosh, Ontario
@Ayman__T @FitbitSupport @katwhit921 Having server problems
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Holly Levesque
(@hollydlevesque) reported
@FitbitSupport @Shumilady TAKE ACCOUNTABILITY!!!!!! your servers are down but you are saying it must be everyone else and not your issue??? Up until that comment, I loved your company. being a support rep myself, how could you in good conscience do that?