Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• App Crashing (35%)
• Device Failure (26%)
• Online Features (13%)
• Sign in (9%)
• Website Down (9%)
• Errors (9%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Indianapolis	Device Failure	11 days ago
Sarreguemines	App Crashing	11 days ago
Noida	App Crashing	18 days ago
St. Louis	Device Failure	22 days ago
Grenoble	Device Failure	24 days ago
Paris	App Crashing	26 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝔸𝕁 𝕆𝕟 𝕋𝕙𝕖 ℝ𝕠𝕒𝕕 🏍💨🤙🏻😎 (@AJ_OnTheRoad) reported 52 seconds ago

  @FitbitSupport Trying to lodge a (late) Ionic recall for refund & keep getting passed from Customer Services to the Recall Dept & back again as neither can fix the other ones issues. There is an impacted Ionic on my account, I provide the ref number, then says it's not connected.

• 
  Marvin Matthews 🇨🇦 (@krimar) reported 1 minute ago

  @FitbitSupport Is there any help out there?

• 
  Ankit Srivastava (@ankit_0202) reported 2 minutes ago

  @FitbitSupport can u help?? As Fitbit is now part of google only and the issue is reg google pixel 2 watch. @consumerforum_ , FYI we are observing products by google and Fitbit, that can burn hands due to heat generated by inbuilt sensors.

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 5 minutes ago

  @FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help

• 
  Shashank (@joinshashank) reported 9 minutes ago

  @fitbit one of the worst electronic gadgets i have used and lost. Claims 50m water resistant, when swimming it stopped. Waste of hard earned money and emotions. Why have you given a swimming tracker? So that it stops and customer should by new one???

• 
  Justin (@crossbosox) reported 11 minutes ago

  @PosingforPink @fitbit @FitbitSupport For sure. I’ve done all the troubleshooting with no fix.

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 11 minutes ago

  @ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.

• 
  Michael Baine (@MichaelBaine) reported 13 minutes ago

  @HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.

• 
  Mike Dodd (@mikedodd7) reported 13 minutes ago

  @FitbitSupport I’ve tried numerous times to start the refund process for the ionic Fitbit. When I enter the reference code sent to me it always says “reference code not found” Please help directly and not send me to forums/community chats

• 
  Amanda (@FatTrashCat11) reported 13 minutes ago

  Disappointed in @fitbit app. Trying to update food plan & keeps saying the website is down for maintenance. Others having some problem, no solution in sight. Support was useless. Probably time to switch to @Garmin or other product.

• 
  Posing for Pink (@PosingforPink) reported 18 minutes ago

  @crossbosox @fitbit And what’s even more aggravating is their @FitbitSupport boiler plate trouble shorting response when they know it’s a system issue. Issue has been reported since yesterday. And still no update or communication about a fix.

• 
  Rin (@orbitael) reported 19 minutes ago

  @FitbitSupport Inspire 3 hasn’t been able to connect to my device since yesterday. Seems to have randomly lost connection in the afternoon and now can’t connect to Bluetooth Turning Bluetooth off & on didn’t work Nor did turning off & on my device Find my phone also not working

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 21 minutes ago

  @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

• 
  Shikhar Bhargava (@prattersgeezers) reported 25 minutes ago

  @FitbitSupport Hi there, my sense 2 have charging issue as Metal trim on back of Sense 2 has fallen, only one of them is there, i can't find the fallen piece as it fell somewhere . can help?

• 
  Jason (@megabyte682) reported 29 minutes ago

  .@madebygoogle my Pixel Watch 3 is still broken from months ago and you .@FitbitSupport refuse to do anything. Blame each other and blame software. No real fix. I think I'm done with #madebygoogle products. Even this Pixel 10 is subpar. Waste of money.

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 29 minutes ago

  @ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.

• 
  Ken Manzel (@ken_manzel) reported 30 minutes ago

  @payelhati2907 @madebygoogle @FitbitSupport I’m having same problem with my charge 6. Unresponsive, troubleshooting tips don’t work. I’ll put it on the charger and it’ll show it still has a significant amount of charge on it. No help from Fitbit support. How do I fix this?! It’s become unreliable and useless.

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 30 minutes ago

  @FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 34 minutes ago

  @ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.

• 
  Katarina ☆ (@fail_kat) reported 39 minutes ago

  Fitbit stops working after only a year and a half...@FitbitSupport can't help...No longer under warranty so I'm outta luck. Then they end the chat telling me to update the app?! Lol why? My fitbit won't even turn on!

• 
  Marvin Matthews 🇨🇦 (@krimar) reported 40 minutes ago

  @FitbitSupport For the last day I have not been able to connect my phone to Fitbit. I have tried to force shutdown the app, and restart the phone, with no luck.

• 
  Zoe (@Zoeee91) reported 41 minutes ago

  I am trying to pair my Fitbit with my iPhone. After I enter the 4 digit code, it says pairing on the Fitbit but then an error on the phone appears “Something went wrong. There is an error. Try again”. Details in comment… @FitbitSupport @FitbitDev

• 
  Josh Fields (@partiallypro) reported 45 minutes ago

  Pretty incredible that @fitbit's food/calorie tracking has been down for -everyone- for over 24 hours and they are owned by Google which is a 3.8 Trillion dollar company. This is something you'd expect from an independent developer.

• 
  Even Dinsdale was frightened of Doug (@zamoose) reported 46 minutes ago

  Attempting to add my 13yo's Christmas present @FitbitSupport to the kids' iPad has been a Kafkaesque nightmare, with no end in sight. It's almost beyond parody.

• 
  Rich Balgowan (@RichBalgowan) reported 46 minutes ago

  @fitbit please fix your app !!

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 49 minutes ago

  @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

• 
  Samarth (@beardedpunjabi) reported 49 minutes ago

  @FitbitSupport I am unable to find a single Support center or contact detail for Fitbit, my versa 4 is not working from past 2 months and I got it just a year back, Really pissed with the support and service you guys are providing

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 51 minutes ago

  @ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 52 minutes ago

  @FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help

• 
  Aden (@anaden2023) reported 52 minutes ago

  @schizo_toxin I’m having same issue - customer service acting like they haven’t heard about it. I went thru all the troubleshooting. @FitbitSupport @fitbit - they need to fix this asap. Lmk if u hear anything this really sucks.