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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (21%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Alissa Ellen 🦋✨
(@lovealissaellen) reported
@FitbitSupport Battery life is not the issue. I had no problem with the battery up until a week and a half ago. It randomly died at 65% once then continued. I can send a proof of this if necessary. It makes no sense. I barely use it besides for sleep and exercise. It’s only 1.5 years old.
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Deyo - 데여
(@deyoaj) reported
@FitbitSupport Hi! I have some really weird data showing on my device app. For some reason its showing that i had 107k steps on wednesday but i had more lile 14 or 13k. Can i get some help please?
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🌐 Maysaa/ميساء
(@Maysaa_gh) reported
@fitbit Hello, My Fitbit versa 2 band was damaged and I searched for the same model on your website but I can't find any. Can you help me please!!
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Imran Mohamed
(@SM_Construction) reported
@FitbitSupport My fitbit versa lite app needed update. Updated it N now my phone won't sync. Called support.Said exhausted all troubleshoot N watch is bad.Can't not fix their own system software error that messed my fitbit watch. Now only offering me 35% off yo buy another. 😤
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Malcolm French
(@MalcolmFrench) reported
@FitbitSupport I can see that sea tire on tour website as a way of catching typos (like if I wrote Cambidge instead of Cambridge), but suggesting I leave out Leamington was counterproductive. And not so obvious a problem, which meant it taking several tries to figure out that was the problem.
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Susan Orman
(@OrmanSusan) reported
@FitbitSupport I have not been able to sync my Sense for a couple of days. I have gone through all the trouble shooting tips multiple times. Is there a problem on your end?
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Lee
(@dazednbruised) reported
@WrittenbyKat @fitbit Have you thought about just going on the @fitbit Forum to raise an issue as the customer service is excellent. I had an issue about 4 years ago and they couldn't have been more helpful.
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Shephatiah
(@shephatiaho) reported
@FitbitSupport Really? Another broken watch? It was just replaced in feb! Is the versa just faulty? This is ridiculous now. Maybe if you replace with a new watch I wouldn't keep having issues! So frustrating.
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🦄 Velidra
(@Velidra) reported
@fitbit @FitbitSupport hey, your support live chat isn't working. Tells me I've gone down the wrong trail? Help?
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Emma Cassella
(@emmacassella) reported
@FitbitSupport So that's your best response. It's really sad because I live my Versa and the app but I will never buy another of your products because of your poor customer service
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Malcolm French
(@MalcolmFrench) reported
@FitbitSupport It wouldn’t let me make a purchase. I eventually worked out the problem. Your website’s suggested a “correction” to my address, so my bank rejected the transaction because of the mismatch. When I said “use this address,” it worked. Maybe don’t suggest that?
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Alissa Ellen 🦋✨
(@lovealissaellen) reported
@jon_a_ross @FitbitSupport So strange! They told me I can buy a new one for 35% off. They messaged me & we tried everything to fix it. They saw none of it worked, and said I have to buy a new one. I was hopeful for a replacement since I consider 1.5 years still pretty new. Hoping you have a better outcome!
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Malcolm French
(@MalcolmFrench) reported
Hello @FitbitSupport Is your website ordering system not working in New Zealand?
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martina swift
(@swiftmariner) reported
@FitbitSupport I need help with my Fitbit
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Helen Climance
(@Bakerbikerchick) reported
@FitbitSupport @FitbitUK 46 emails since first complaint. Still not sorted. I just want someone to take ownership and actually help me instead of sending same replies.
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Kelly Sattler
(@ksattler) reported
@FitbitSupport It seems the issue was that it was connected to my iPad and thus would not connect to my iPhone. A bit annoying that it can’t connect to multiple devices
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Jack Elliott
(@jackkart1011) reported
@FitbitSupport is it normal for a brand new @fitbit Charge 4’s battery to go down quickly. I charged it over night to 100% and within about 20 minutes it lost 5% straight away. I charged it Friday mid afternoon to 100% & yesterday evening it was down to 40%. Please help @FitbitUK
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reno
(@kcaIbin) reported
@fitbit WHY DID U PUSH BACK THE LUXE RELEASE DATE WGAT ******** DO YOU MEAN I HAVE TO WAIT ANOTHER MONTH I WAS SO EXCITED
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Caleb Fouse
(@caleb_fouse) reported
Hey @FitbitSupport I need your help! My Versa 3 that I've only had a few months won't stay connected to the band! It keeps falling off and I'm afraid it's going to break or get lost. I'm leaving on vacation soon and I really don't want to lose my watch! Help??
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Aly
(@elephAly24) reported
@FitbitSupport @valeria06341320 Too bad caffeine isn’t an option there either.... 🙃
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Imran Mohamed
(@SM_Construction) reported
@FitbitSupport My fitbit versa lite app needed update. Updated it N now my phone won't sync. Called support.Said exhausted all troubleshoot N watch is bad.Can't not fix their own system software error that messed my fitbit watch. Now only offering me 35% off to buy another. 😤
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Heidi Paterson (She/Her)
(@heidi_paterson) reported
@FitbitSupport There seems to be a configuration issue with synching Versa 2 with a new iPhone 12. I was able to connect using the Versa choice though.
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Prashanth
(@Prashan59340991) reported
Deep disappointment .... Heart rate sensor is not working in my versa 2 , and no responce from customer care ... @fitbit @FitbitSupport
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jon_a_ross
(@jon_a_ross) reported
@FitbitSupport @lovealissaellen I am also having a similar problem. In the last couple of days my Versa 2 Fitbit has been draining the battery. It was charged up to 99% this morning and not even four hours later she is at 52% when normally we get 4-5 days out of a charge.
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Ravi Jakkula
(@ravi_jakkula) reported
@fitbit @GoogleIndia I had bought Fitbit Sense last month for 35k for my Mom. I am a big fan of fitbit. To my surprise, in just a months time, fitbit has dropped the price to 23k? I feel cheated for being a overenthusiastic fan of fitbit 😞. Poor pricing strategy. Continued....
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ʇsıuɐןıɯ-ןı ʇɹǝqoɹ
(@milanist77) reported
@FitbitSupport hi! Lately my Versa 3 is only synching when connected to the charger? Tried all help but to no avail. Also, the app isn't displaying the glucose monitor function yet? Thanks!
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Greg Smith
(@gregsmithassoc) reported
@FitbitSupport my versa 3 shut down because of no battery during my walk. Can I update steps manually?
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martina swift
(@swiftmariner) reported
@FitbitSupport I need help with water damages
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Alissa Ellen 🦋✨
(@lovealissaellen) reported
@FitbitSupport Also, I have tried every tip listed. I get no notifications at night so that is not an issue. It dies within 1.5 hours of sleeping even when fully charged. I charged it to 100% Thursday night, woke up with it dead Friday morning.
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Saraansh
(@Saraansh3) reported
@FitbitSupport Hello, I have misplaced my Inspire 2 charger and in need of a new one. Unable to find it on the Fitbit india store under accessories section. The ones I see on Amazon & Flipkart are cheap Chinese rip-offs. Help would be appreciated.