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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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App Crashing (23%)
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Online Features (15%)
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Website Down (12%)
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Errors (12%)
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Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida |
App Crashing | |
 St. Louis |
Device Failure | |
 Grenoble |
Device Failure | |
| Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Christina
(@Christina_1983) reported
@maynard42 @FitbitSupport Same here. Their latest firmware broken the charge 3. Only solution I've received is to purchase a new device with a 35% off coupon. Hope they come up with a better plan for you.
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Richard Sandford
(@RichardSandfor7) reported
@FitbitSupport I have done this but it has not resolved the problem.
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Dana Ibarra
(@DanaIba19351101) reported
@FitbitSupport I got my Versa 2 in September 2020 and since then the heart rate monitor isn't working and I'm not able to install software updates. Can you please help?
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.
(@7acq_) reported
@fitbit In KSA Fitbit Pay is not working ... WHY? 😭 @FitbitSupport
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❤Shell ❤
(@Bubblyshell) reported
@FitbitSupport This company is going from bad to worse. I have waited a month for my email to be received only to see they about my inspire 2 when I don't even have an inspire 2 I have a versa
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lisa hughes
(@lisa19691) reported
@FitbitSupport my charge 3 screen went grey 4 weeks ago, ive been on fitbit community and they say they have created a ticket for me and should hear back by email, im still waiting, says live chat ia unavailable, have tried all the trouble shooters such as changing clock face etc
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Cindy
(@Cindy61577037) reported
@FitbitSupport Daily mile target is set to 5 miles. Ive completed 5 miles but its still showing I have more miles to do so not counting miles correctly. I have checked that it is indeed set to miles and not km. Help
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Christina
(@Christina_1983) reported
@nahewett @FitbitSupport Charge 3 were broken with the latest firmware. Only fix being offered right now is a 35% off coupon to buy a new one. Hope they give you a better option then me.
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Christina
(@Christina_1983) reported
@Tracey_Osborn @FitbitSupport Charge 3 was broken with the latest firmware update. Only solution provided thus far is to purchase a new device with a 35% off coupon. Hope they have a better option for you.
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D El Kerry❤️
(@KDelooze) reported
Anyone else finding @FitbitSupport customer service really lacking at the minute? They opened a case about my broken Fitbit on 18 January, heard nothing since
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KDenomme🌎😷✌️🌊🌈
(@KHappygram) reported
@margaretlees4 @FitbitSupport I had that problem on my Versa 3 with an Android phone, the new Fitbit 3.37.1 update fixed it...if it didn’t work check to make sure your battery on phone is not putting your Fitbit app to sleep after awhile. Mine was clicked on...after I shut it off my Versa 3 synced.
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Avantgarden
(@avantgard) reported
I bought Sense as I saw it support Spotify, only to learn that it cannot store music offline as it is possible with Deezer/Pandora. Can anyone from @fitbit explain this? I hope this will be fixed soon, as I'm used to listen to music and podcasts on Spotify on my run.
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Gemma
(@xxGemGxx) reported
@FitbitSupport hello, I’m sorry to have to contact you again but my replacement Fitbit has done the same error again! It was under a year since you last sent a replacement. Please help 😭
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Dayne-O Degenerate
(@dzuest) reported
@fitbit seriously, your Charge 4 heart rate monitor is PURE GARBAGE. That is all.
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Sandra Thompson
(@ariansandra) reported
@DeadlyDunja @infopage2019 @FitbitSupport It's a common story on their community forums. People need to stop buying their poor products. They're taking the p*ss riding on their name.
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Tulsi Bakshi
(@TulsiBakshi) reported
@FitbitSupport my sleep data is not recorded/synced. Please help
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Kristine
(@kristastic) reported
@FitbitSupport My Sense hasn’t been able to sync in two days. I’ve tried removing the device and pairing it again. It’s not working.
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jeremy ferriere
(@sexmuffin23) reported
Hey why is my Fitbit versa 2 not working. My heartbeat and steps won't show. I have literally tried everything and nothing. It worked fine earlier today.. @FitbitSupport
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Shawn Allen Farmer
(@ShawnAllenFarm7) reported
@FitbitSupport After the update I tried calling fitbit and fixing the connectivity between my Versa 3 and my Galaxy A10E, I still am having problems getting my phone to link up to my watch. HELP...PLEASE...
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Neil Brannelly
(@nbrannelly) reported
@FitbitSupport Hi,My Sense Charger is broken with a pin that won't bounce back how can I get support please? only 10% left on my watch. Please help
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Sandra Thompson
(@ariansandra) reported
Extraordinary poor products and service from @fitbit as demonstrated on this account @infopage2019 Their own customer community forums show the same issues in their hundreds. Just how long can a huge name like @fitbit get away with this?
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Izzy H
(@isabellaHYZOVA) reported
@FitbitSupport hi, my Fitbit has started playing up for about a week. It’s tracking my active minutes through the roof (eg I just woke up, in bed and apparently have already done 73 active minutes). It’s also not tracking sleep properly. Can you help pls?
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ECampbell49
(@ECampbell49) reported
@FitbitSupport The fitbit versa lite I bought for my wife gives her a burn on her arm when she wears it. It didn’t do this until a month ago. Any suggestions? Cleaning the back of the watch doesn’t help.
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Lou💞
(@LoubyLou15) reported
@FitbitSupport I’ve set up my Versa but it won’t allow me to set up notifications for apps e.g WhatsApp, Snapchat, messenger etc. Is there an issue or am I doing something wrong?!?!
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Jake F. Anderson
(@jakefanderson) reported
Even better! The @fitbit Charge 4 did not record my bike ride either! I started my bike ride by using the BIKE shortcut I added in device settings on the web. Piece of junk recorded NOTHING! Not even the steps to get on the bike. What a piece of ****. Can I get my $$ back?
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Meryl Lockton
(@KeyMeryl) reported
@FitbitSupport Mine isn't syncing again..is there another issue?
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Meryl Lockton
(@KeyMeryl) reported
@FitbitSupport my sense hasnt synced from yesterday at 4:30 UK time. I downloaded and updated new update as had problems a few days ago like many others but now it's gone again..is there another syncing issue?
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Robin Cardillo
(@99bargainbetty) reported
@FitbitSupport Still can’t sync. What’s the fix?
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Felix Perez
(@FelixjrPerez) reported
@FitbitSupport have you been able to fix your "cannot connect to the server" issue yet? Still happening and it's been months that i cannot start a challenge with my friends.
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Sash🇹🇹
(@Mrs_SashaPrince) reported
@FitbitSupport I did water aerobics in my swim proof Fitbit Versa and it does within 2 hours after my class! It should not have been the battery as I charged it before my class. Help please!?!