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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (30%)
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Device Failure (20%)
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Online Features (17%)
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Errors (17%)
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Website Down (13%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 West Mifflin |
Website Down | |
 Neukirchen |
App Crashing | |
| Traverse City |
Online Features | |
| Ingelheim am Rhein |
App Crashing | |
| West Chicago |
Device Failure | |
 Toronto |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Emma
(@Emma75724501) reported
@FitbitSupport @FitbitUK I have a charge 3 and its only showing a black screen, are you able to help me please?
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Tom Koerner
(@TomKoerner6) reported
@FitbitSupport data not cleared sync and try again. Followed all online help can not clear
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Rhonda Sanders
(@sanders_rhonda) reported
Ready to return the #Versa3 from @fitbit. Syncing issues with the Versa are a nightmare which is a shame because the features on the watch are really nice. And don't hit me disconnecting all my Bluetooth devices, etc. Resolve the issues cause I regret this purchase.
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ewan
(@ewan_emily) reported
@FitbitSupport have been trying to download fiit app for nearly a week to no avail. Consistently see the same error message. I’ve called and tweeted but you don’t seem to be responding. Please help
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Steve Clark
(@clarksn) reported
@darren_toogood I use a @fitbit and @Nutracheck to help calorie count cut a lot of carbs and have increased my exercise. Lost 2 stone since start of November lockdown, and clearly built new habits as I feel stuffed if I order too big a takeaway and can’t finish it.
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Rhett Walker
(@rhettkwalker) reported
@FitbitSupport This is still not fixed. Synching is very slow, sleep tracking is even worse, still can’t get text notifications 2 YEARS later and can’t even access the notification settings!
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Official Isles Fan
(@official_isles) reported
@DSSHealthIT @fitbit Terrible ad. Just awful. Consider yourself blocked
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Allison
(@Allison6687) reported
@4bethel4 @lexifragola @FitbitSupport Same problem, going on at least a week now. Have an updated app and I don’t want some canned answer BS. Obviously a wide spread issue...fix it!
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Ryan K
(@PastorRyanK) reported
The ability of an @fitbit to connect to a device is simply an issue. Great my daughter got a new fitbit for her birthday. Too bad it is useless.
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Bob the Beardie
(@BeardieBob1) reported
@FitbitSupport please help - my watch / the app has added 16000 steps I haven’t done today and it’s not the first time. Can I edit it anywhere? Wouldn’t really matter except I’m doing the 310000 step challenge for #Samaritans so I feel I’m cheating myself and my sponsors!!!
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Don
(@DonHargrove2) reported
@PastorRyanK @fitbit :-( I also continue to have problems with mine and the regular updates do not fix it. I have to restart my phone and go to Fitbit first to fix the problem--but only temporarily. It is a hassle. I had 0 problems with my old Fitbit. Sorry for you and your daughter :-(
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Brent Bethel
(@4bethel4) reported
@fitbit you’re app is broken for IOS. Screen freezes in sleep every single time and app needs a restart to do anything else.
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Lisa Herrick
(@lisaherrick26) reported
@FitbitSupport Issue not resolved. I still can’t access my sleep data.
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Ruth Fenton
(@rfen25) reported
@FitbitSupport my mums Fitbit inspire hr won’t sync, have updated, tried help articles, nothing working so far. What can we do? #helpplease
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KaitLynne
(@disneykaitie) reported
Hey @FitbitSupport! Have you fixed the issue yet where iOS 14 devices do not send text message notifications to fitbit devices? My phone is running iOS 14.5 beta 3. I can get every other notification to my Inspire 2 except my text messages 😒
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Ms. C Roth Science Teacher!
(@msrothsciclass) reported
@FitbitSupport help! My app isn’t recording my workout from my @onepeloton bike even though it says it was shared! Please I just started loosing weight and getting it together, don’t let me down now 🙏🏻🙏🏻
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Swamp Donkey
(@SwampDonkey333) reported
Terrible product @fitbit and awful customer service @FitbitSupport
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runner852
(@runner8527888) reported
@fitbitsupport @fitbit Server issues????. My Versa is not recording sleep and I switched to my Ionic where is recorded a run at under zone minutes despite my heartrate being 184. Clearly an issue with your servers processing data. Your customers chat were as useless as always.
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Hope Ramsey
(@HopeRam42223257) reported
@FitbitSupport my daughter accidentally disconnected my Fitbit from MyFitnessPal and now it won't let me reconnect it I need help how to reconnect
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Riri
(@Basitsweets) reported
@FitbitSupport hi there. My BPM has been grey showing “- -“ for two days now and my sleep hasn’t been recording. I have contacted live chat but they couldn’t help fix the problem via rebooting etc. They said someone would email but I haven’t heard back yet.Please can you assist?
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Meesh
(@meeshdance) reported
@fitbit my new Fitbit versa 2 is suddenly not turning on. I've held the button down multiple times to try to restart it, but it didn't do anything. Need fix!
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Monika N
(@MonikaNiemiec3) reported
@Arkd2Blog @fitbit They are in real trouble that’s why so many tweets here. Shocking service and a lot of angry customers left without any solution due to broken trackers and problems with the app! I think it’s the end of Fitbit era
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Jen Smith
(@JenandJude) reported
Hey @FitbitSupport - my fitbit refuses to sync and I can't access wifi settings. Is there a problem on your end?
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Monika N
(@MonikaNiemiec3) reported
@__leaves__ @FitbitSupport Every single software update causes damage to the tracker and it doesn’t work properly afterwards! I’m not coming to Fitbit until they improve the quality of their products because it’s poor!
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Angie AVFC ❤️ 🦁
(@ang_gordon) reported
@FitbitSupport paid £100 for a Versa and can honestly say it was money down the drain, useless 😐
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Amrito
(@Cookz86) reported
@FitbitSupport Hi. My Fitbit Ionic is not tracking steps for the past few days. I've done everything from software upgrade to rebooting it and changing clock faces. I've followed all your help articles and still nothing. Please help.
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D.S
(@1slandb3auty13) reported
@FitbitSupport Different person asking me to do EXACTLY the same thing as the previous person, TOALLY IGNORING the fact that IT IS NOT WORKING! There are pictures to show the stages and results! WHAT MORE DOES FITBIT need before someone ACTUALLY tries to resolve this?! #poorcustomerservice
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EmperatrizJurado
(@EmperatrizJura9) reported
@FitbitSupport Notifications in app not working
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Gillian
(@GillD40) reported
@FitbitSupport, hi there, my Fitbit was not syncing to my phone. I then followed all the trouble shooting steps and still nothing. I eventually did a Factory Reset after 4 days % now it refuses to go on!☹
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Mutley
(@Marshmalloo) reported
@cindyraecox_rae @FitbitSupport Responding to comments but STILL not fixing the issue. I know which one I would rather they did.