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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (52%)
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Online Features (16%)
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Errors (12%)
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Website Down (10%)
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Device Failure (6%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Layton |
Errors | |
| Seattle |
Online Features | |
| Malvern |
Website Down | |
| Beaverton |
Errors | |
 Worthing |
Errors | |
 Strasbourg |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Amelia🕸🕷
(@neonamelia) reported
@FitbitSupport @StravaSupport if a whole host of people are having the same problem with synching, chances are, its a problem on your end, not ours.
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Amena🐈cat
(@AmenaSims) reported
So sad.... My fitbit charge 3 screen is just not working 😒 I never even shower with it . @FitbitSupport
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Ali Briggs
(@alikkat77) reported
@FitbitSupport Yay.. that doesn’t help when you can’t see the screen even when it is dim off.
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BongBongOwlSkyy
(@IndicaSkyy) reported
Hey, @fitbit @FitbitSupport I purchased a charge 4 yesterday, thinkin it was an upgrade from the 2. Imagine my surprise I had major issues gettin the heart rate to work. After hours of frustratin trial & error, I figured out, it's my tattoos causin my device not to work. Really?!
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Bhavin Kotecha*
(@KotechaBhavin) reported
@fitbit having trouble getting into my account on the app. Telling me my password isn’t safe and asking to change and then saying that the password link isn’t working. Scam or a real issue??
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Clare Stubbs
(@ClareStubbs14) reported
@FitbitSupport Further investigations show that the problem is apparently with Fitbit, there’s been an issue for lots of users for days now, not just for me. I already unlinked/re-linked my accounts via desktop settings. I really don’t want to manually upload data files.
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elane slade
(@ElaneSlade) reported
@FitbitSupport please help I have a fitbit inspire hr which I love but it won't charge to more than 94%
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Ali Briggs
(@alikkat77) reported
@FitbitSupport Yes. Plus reboot. It’s being returned today and I already ordered a different product. Shoulda read more reviews as this is an issue with many. Highly disappointed
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Nicki Breakwell
(@nickibreakwell) reported
@FitbitSupport hi I have a Fitbit charge 3 and have started to have terrible problems with it not holding a charge. It will charge to 100% then within an hour or two shows at 28%? It was at 80% last night but woke me up at 4.45am vibrating as it was dead. Please help 😫
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Eowyn 💙
(@Statua_IC) reported
@FitbitSupport And it’s not just me having this issue following the update, the forum is full of this problem. As are my fitbit challenge groups.
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Luisa Aina
(@aina_luisa) reported
@FitbitSupport is the app not working? Trying to change something on the health section and it keeps freezing
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Amy Marmin
(@Amys_Haven) reported
@FitbitSupport I did a factory reset on a Fitbit charge HR for a family member that hadn't been used in a couple of years and now they are saying the display is really dim. How do I fix this?
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Michael Easom
(@MichaelEasom) reported
@neonamelia @FitbitSupport @StravaSupport Same problem. Generally have to wait a few days to a week and it normally gets resolved. For GPS tracked activities I manually export the tcx files from fitbit and upload to strava.
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Danielle Penfold
(@PenfoldDanielle) reported
@FitbitSupport I have had my fitbit versa 2 for about 1 month and my side button to turn it on has stopped working I went through amazon and they said as its 30 day old they can't do anything even though its a mth old Help please im really disappointed it has stopped working
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stephanie stephenson
(@stephrae13) reported
@FitbitSupport help! My versa is barely a year old and the only thing it will do is blink the logo on and off. Tried charging it and holding the one button for different periods of time. Nothing works!
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Elf - Not just for Christmas
(@ImAnElff) reported
Really wish @Fitbit Exercise tracked me spending nearly 5 hours clipping, showering, drying & brushing my 2 dogs! I'm knackered! Doing the little dog is the hardest, it's like wrestling an octopus with an attitude problem. #dogsoftwitter
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annelien van boxlaer
(@annelien_vb) reported
@FitbitSupport Can you help me? Fitbit is 2 months old, syncing with iPhone has always been difficult and took a long time, but now syncing does not work at all anymore. Tried to connect Fitbit to another iPhone with same issue, while iPhone connects with any other device...
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Ben
(@_ben_m_h) reported
@mels1977 @FitbitSupport Problem seems to be resolved...all my unsynced runs have flooded in..👍
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Mike Kelly
(@MJKbarca42) reported
@jonseymour @FitbitSupport Yes keep it off Twitter Jon heaven forbid 🙄bad press . Same here don’t link ?
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Jo Russell
(@jojoba2k) reported
@fitbit @StravaSupport what is going on with the syncing issue between my fitbit device and strava? Can't even manually upload as strava won't accept csv or excel files! Please sort it out!
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Sarthak Sharma
(@sarthak_shimla) reported
I bought Fitbit Sense watch (top model) few months back. The product and service are not up to the mark. I would say 2/5. The watch reboots intermittently and shows wrong heart beat many times. I told @FitbitSupport about the issue and its been month since I got any mail. 1/2
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kamom2401
(@kamom2401) reported
@FitbitSupport My Fitbit screen is black - please help
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Stuti Thapliyal
(@stuti28t) reported
2/n Not even a single scratch. It is just the software issue. It makes no sense why the customer has to pay when there fault is ZERO. A reputed company like @fitbit should make exceptions on warranty and see to it with their loyal customer base.
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fooftastic
(@lifefooftastic) reported
@fitbit @FitbitSupport is the app synching broken? I haven’t been able to sycnh steps since Saturday and sleep isn’t being recorded since Friday. 👎
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Stuti Thapliyal
(@stuti28t) reported
My @fitbit Versa 2 has stopped connecting to my device. They say nothing can be done and all I am being offered is 35% auto generated discount since I am few months over 1 year. @FitbitSupport The software issue should not be the customer's fault! Disappointed. 1/n #fitbitversa
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H.S ⚕️
(@dr_Himshikha) reported
@FitbitSupport The company really needs to have a look at versa sync. Unable to sync for 3 days, took1 hour to fix, lasted for a day before going back to the usual 'couldn't sync your device' FYI, I have tried everything in the 'fix it' module Never had this issue with Blaze.
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Stuti Thapliyal
(@stuti28t) reported
3/n Hope they see that customer's don't have to pay because of software issues with their fault being ZERO. @FitbitSupport it is disappointing to see that such a big company cannot replace a fitbit out of its warranty period when it is their software issue.
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LMC
(@linze_mac) reported
from
Castlereagh, Northern Ireland
@FitbitSupport hi there my fitbit sense won't sync with my phone...is there an issue with fibit at the minute? Fitbit is only 1 month old
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😪wake up America
(@mamajayjai) reported
@FitbitSupport I need help with my charge 3
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Rofa...
(@rahofa_97) reported
@fitbit My versa suddenly start showing lines on the screen then stopped working. the same thing happened with my sister but she is lucky her warranty wasn’t finished and she replaced it .now I discovered that there is so many people have the same issue and they reported that in youtube