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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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Online Features (24%)
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Device Failure (17%)
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App Crashing (13%)
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Website Down (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure | |
| Cleveland |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sims1Bella_Goth🇮🇪
(@gothjacobs) reported
@fitbit I wish Fitbit would ever help me fix the issue with my watch, 6 months of going through support to only ever get generic responses, shameful
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David Lusseau
(@lusseau) reported
hey @fitbit how do we get a defective device exchanged when it was bought directly from you? your website is a nightmare to navigate and find anything (not unlike your devices....)
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Malcolm Scott
(@Malcolm11182616) reported
@FitbitSupport having used this for almost a yr it astounds me ur unable to make an app that has even a basic working function. Syncing a nightmare. I mean its not like where syncing a dvd of data right? Takes forever, incomplete. Just awful. So sick of it.
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Arupa Amod
(@ArupaAmod) reported
@FitbitSupport Hi My Fitbit Charge 3 has black lines that are preventing me from swiping. I have tried all your steps to reboot and reset. Nothing is working. Please can you help.
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Brianne H.
(@hozrnbz22) reported
@TopherToph1 @fitbit Perhaps it’s operator error?
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ThatTweeter
(@ThatTweeter3) reported
@FitbitSupport just can't get my versa lite to start up. Tried unlinking from the app, hard reset and now getting the error "data not cleared, sync & try again". Can you help pls! Nothing seems to work anymore!
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Siobhan Ferguson
(@shivvy2202) reported
@FitbitSupport Hi, can someone help me re my Fitbit? The battery has run out in under 48hours, it won’t sync and is now not turning on.
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George
(@gweav82) reported
@FitbitSupport I have had a friend request as guardian for my 6 yr old son. No connection and the profile pic is a naked woman. Very disturbing can someone help pls. Want to know what they can see in relation to my son
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Dee Mac
(@DeeMacMusic) reported
@FitbitSupport Got a Versa 3 for xmas, but the heart rate monitor seems to report my HR ~20BPM higher than it actually is. My partner got the same one, and it's closer to my manual count. Is there any way to recalibrate it, or anything like that? Restarting didn't help. Thx!
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Suhaib Chishti
(@suhaibchishti) reported
@fitbit Hi Folks, my fitbit sense was not syncing with my phone to I shut it down from settings. It hasn't start since and there is no vibration in power button. The is watch merely 1 month old. I bought other fitbit sense at besybuy sametime and it seems to work fine Please help
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Samantha
(@SamB2911) reported
@FitbitSupport Thanks but I’ve used Fitbit for 4 years now, I’ve had this one (a replacement pebble since roughly Feb this year) and had no problem with it until this last week. I had already tried what is said on that link, I will DM now
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Ashis Kumar
(@ashis_ind) reported
@fitbit @FitbitSupport not getting the password reset email.. spam or junk folder not an issue.. difficult to imagine how someone can screw this up !!
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Colm Clarkin
(@ColmClarkin) reported
@FitbitSupport Got a Versa 3 for Xmas. Set up completed successfully have Internet and Bluetooth connection. When I try to access clockfaces, media, etc.... i get a display error.... oops! No Internet connection. Can you help
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Ninja Panda
(@jcfreak_t) reported
@fitbit @FitbitSupport a bit frustrated with your product right now & would never purchase one again. I own 2, both are broken just after the 1 year warranty, and noboy can repair it in South Africa! Change your warranty! More repair centers! Develop your product better!
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Arif Shouqi
(@arifshouqi) reported
@FitbitSupport I am not able to pair my Charge 2 with Redmi Note 9 Pro over bluetooth. Please help and guide
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Do_Betta_America 🙄
(@robynno_b) reported
@FitbitSupport It started toggling between DND/SLEEP screen repeatedly for 45 mins and now won’t turn on. I googled how to fix/reset and tons of ppl have or are facing the same issue. So frustrating!
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Bobbie Almassy
(@Balmassy) reported
@fitbit my versa lite stopped syncing a week ago . I reset and now it won’t find the Fitbit at all. Several weeks ago it started to lose time. Clock would be minutes slow , then an hour slow , then 5 hours slow.
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jen
(@jennnautical) reported
@FitbitSupport hello, I'm trying to connect to my Facebook to compete with friends and it keeps saying no friends found. I signed out and in. The only problem I think it could be is my fitbit email is different from my fb email but it wouldn't let me use my old old fitbit email
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Elizabeth Hunt
(@Lizzyh725) reported
@FitbitSupport my daughter just got an inspire. 3 problems - She is having trouble pairing it to our Fire tablet. She can't accept my friend request and her app display on the tablet doesn't match the display on the Inspire. Please advise.
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Samantha
(@SamB2911) reported
@FitbitSupport Just looked at was may roughly when I received my replacement pebble this year, had no problem with it until this last week
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JR Carr
(@JRCarr85372390) reported
@FitbitSupport My heart rate won't show on my clock face on my inspire 2. What do I need to do to fix this? I have enabled all permissions and turned on all services.
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❤️🇺🇸 Sandy Paic 🇺🇸❤️
(@PaicSandy) reported
@FitbitSupport Please tell me this isn’t true: answering messages and phone calls on my new Versa 3 doesn’t work with an iPhone? I see no option to answer texts, and when I tested phone calls I received an error message saying that something is wrong with my connection. Help!!
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shakes 🏴🇨🇭🇪🇺
(@shakermaiker) reported
@FitbitSupport hubby is trying to log in on your site with a password reset and he's not received his email despite trying several times! Help!
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Marc
(@marcobrau) reported
@john_arends @fitbit That's terrible. I have a Pebble Time Smartwatch that's been going strong for five years
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Joe Boyle
(@3d_jb) reported
@MugOfPaul @FitbitSupport You’re a better person than I am. This happens to me all the time and I just recover the password and shut down the account.
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LdyJazmne
(@BellaGems54) reported
@FitbitSupport I have a Fitbit that is less than 2 years old, has been replaced twice and here I am again with issues with my Fitbit, since 12/18, cannot get sleep data, and now today I get no heart reading on my device. Have rebooted, and tried all the instructions from help articles & nothing
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Mohit Modi
(@modimohitpc) reported
@FitbitSupport my blaze does not sync with iPhone 11 pro (ios 14+). I've to forget device and pair again on bluetooth every day. Now even that seems to be also not working
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Brianne H.
(@hozrnbz22) reported
@gabbie2026 @fitbit @FitbitSupport can y’all please help her out?
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Sonja Yenkana
(@SonjaYenkana) reported
@FitbitSupport I’m trying to reset my Charge2 to give away but it’s not responding. Thoughts? I’ve plugged it in and held down the button. The Fitbit symbol come up but it’s still counting my steps. I deleted the account after removing the device from the account but no luck.
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Samantha Bussey
(@SamanthaBussey) reported
@FitbitSupport I've had my versa 2 for just over 18 months now and it's been great but now the battery isn't working properly it was on 45% before bed and now is on 11%. Is there anything I can do to help the battery as I have only been to sleep and it has drained it already.