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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (58%)
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Online Features (15%)
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Website Down (8%)
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Errors (8%)
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Device Failure (7%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Vermilion Bay |
Errors | |
 Cedar Rapids |
App Crashing | |
| Toms River |
Online Features | |
| Vancouver |
App Crashing | |
| Olympia |
Online Features | |
| Parkland |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Ｙｕｉｌ🔑
(@amethxyuil) reported
@bbmoguzo @FitbitSupport Same thing on mine!! Did they fix it for you?!!
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Kate Smith
(@lakateelizabeth) reported
@FitbitSupport @fitbit Fitbit! My Fitbit was working perfectly until I did your update, now you can’t even read it so it’s worthless. Only solution I was given by support was to spend money on a new one. Come on, please help for real.
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syndexio
(@syndexio) reported
@FitbitSupport I used to like Fitbit. But I've had to buy the same charger 4 times over cause some idiot over there thought 4 tiny brass prongs was a good idea.. back to not being able to charge my perfectly good watch.. throwing it in trash and never buying another.
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who am I
(@PubStorck) reported
@FitbitSupport @Anthonybravo Been like this for a while now. They said wait for app update, that has been and nothing changed. Maybe Santa will fix it for Christmas
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Andrew Littlefield
(@FSUAndrew) reported
Pretty disappointed by the build quality of my @fitbit Charge 4. Not even 18 months old and the strap broke once and now both brackets that attach the straps to the body have broken.
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Flasim
(@Flasim1) reported
@mochastarebb @fitbit I was thinking the same thing…. What is the problem to have a commercial with a built person? What is the point to have this “ultra fit” person and for sure, no matter how much you wish, you will never be fit like the person in the commercial??? Don’t get it! 👎👎👎
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Chelza Grospuf 🇨🇦🇩🇪
(@chelza_grospuf) reported
@FitbitSupport what is the process to either repair or exchange a broken fitbit charge 4 that is still on warranty, bought on amazon? Thanks!
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susan martin
(@susanmartin54) reported
@fitbit I’ve had no problems in the past it’s just today didn’t know if there was a outage problem?
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Samantha simpson
(@sambags19) reported
@dulciedarling1 @FitbitSupport I have the versus 3 same problem
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Rhaenyra
(@delfshaven_mami) reported
@fitbit @FitbitSupport Fitbit customer service is an absolute joke. Can’t believe the IOS app has shown “no measurements” for 3 weeks with no fix. Multiple updates, no solutions and no communication. The forums have been complaining for weeks and nothing. Wtf is that?
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Nicola Timmins
(@tikkin) reported
@FitbitSupport Hi - my FitBit doesn't seem to be recording my heart rate in the app, even though everything else is being recorded. Is there an issue with the Charge 4?
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roxanne?
(@whyroxannewhy) reported
@fitbit @FitbitSupport my versa 2 battery is draining within 2 hours? i did a factory reset is there any other solution or fix
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Luc Saunders 💯
(@luc_14Twittor) reported
@FitbitSupport woke up today to my versa 2 screen hanging off. Sounds like a regular issue from what I’ve seen online. Only bought december 2021. Please help
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Ramesh Chhajer
(@anekaanthvaad) reported
@steven_finch @fitbit Hi Steven, any progress on this? I had a similar issue of the strap hold coming off the Charge 4 watch frame.
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Ronald Locke JR
(@freewillagain) reported
.@DeptofDefense buy a @Apple watch for mark Milley it made in USA vs the @fitbit you may find a different change of a man if this about how much #china and other fog down the industrial revolution what once he didn't have already. We are who are understand tough
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Jo Jo Ferrara
(@ferrara6sicily) reported
@Hoboscratchers @fitbit Worst concert ever....and I've enjoyed hundreds.
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Vishi 🇮🇳
(@vishiyy) reported
@FitbitSupport I having Fitbit ionic having some battery and display issue is there any service centre in Tamil Nadu or Karnataka
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James Wilkinson
(@NitroMH) reported
@EthicalSkeptic Hey @Fitbit your otherwise fine products have increasing issues with BT sync in recent updates. We have grown used to a re-pair/reboot at times but this should not be necessary & wasn't before. This is an issue, for example, with my Versa 2 fw 35.72.1.23 et al. @FitbitSupport
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Dominique Stone Tres
(@DRoc3) reported
@FitbitSupport my inspire 2 isn't even 2 years old and it won't connect to my app. Tried all trouble shooting already. Lame.
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Ramesh Chhajer
(@anekaanthvaad) reported
@FSUAndrew @fitbit Hi Andrew, any progress on this? I had a similar issue with Charge 4.
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Extreme Perfect ✋انتہائی کامل
(@ShabyAk) reported
@FitbitIN @FitbitSupport @fitbit I have fitbit charge 3 which is lying unattended since last 6-8 months, its display is not working because i could not find any service center in new delhi nor any customer care number. If you could not provide service why do you sell in India.
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Artman1304
(@artman1304) reported
@FitbitSupport im not able to log in to my acc from my pc. help?
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Be The Change: Love Always & Laugh Often
(@BuckeyeinBoca) reported
@FitbitSupport Fitbit Sense chargers are in need of a redesign. Having to replace your charger often due to a broken pin is ridiculous. To support this comment, please read the many comments on Amazon and elsewhere. Love my Fitbit Sense. Not the charger.
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Bryan Gruley
(@BryanGruley) reported
@fitbit just got a versa 3 as a gift and can’t wait to try it, but can’t for the life of me get it to connect to the app on my phone. Do you have a help desk that’s more than FAQs? Thanks
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BeeRye
(@BeeRye12) reported
@fitbit **** that! Im not even gettimg another smart phone... and i will be happy.
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Matt Davies
(@D0n_M4730) reported
@FitbitSupport For some reason @elonmusk has decided I need to see this poor guy's email address on my timeline.
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susan martin
(@susanmartin54) reported
Is @fitbit having trouble syncing with @Strava as both of my runs today didn’t sync @StravaSupport
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Ramesh Chhajer
(@anekaanthvaad) reported
@FSUAndrew @fitbit Mine is just 19 months since purchase & the plastic piece came off. It's probably the weak link in Charge 4 design. There are dozens of threads on the @fitbit community page but they wouldnt do anything about it. Didn't expect such poor quality. No repair centre either.
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nyadguy
(@nyadguy) reported
@FitbitSupport my Sense 2 stopped syncing yesterday. I've turned my phone off, reinstalled the app and nothing. It doesn't show up in Bluetooth. Help!
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saurabh kaushik
(@kaushik11) reported
@FitbitSupport I am unable to find your customer care number for India. I have bought Fitbit Sense few months back and it stopped working. Need immediate resolution or some coordinates to connect to. Please help 🙏