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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (32%)
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Online Features (21%)
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Errors (21%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Katie Brusby
(@KatieBrusby) reported
@fitbit @FitbitSupport @FitbitUK Absolute joke. Ongoing issue with Huawei phones for 18 months not advertised anywhere, I now have a watch I cannot use, your customer service refusing to do anything. I've tried EVERYTHING you suggest MULTIPLE times before you suggest it again.
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Oli Sierra
(@boliwankenobi) reported
@fitbit and @FitbitSupport continue to disappoint. After my second watch in a year broke when I put it down as I do everyday, I can be provided no warranty information by support. Only an email. Super disappointing to see their product materials decline. May be time to leave FB
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ShannT
(@motoShanno) reported
@fitbit @FitbitSupport I’m still awaiting a solution for my broken charge 4 … will you please respond ???
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Indrani Kar
(@Indrani_Kar) reported
@Curvygal Fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Tardis Blues
(@Tardis_Blues) reported
@Indrani_Kar @FitbitSupport @fitbit Exactly! I'm done with them. Worst customer service for a sub par product.
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Indrani Kar
(@Indrani_Kar) reported
@LTPyatt @fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Emily Payne
(@Emily_Payne322) reported
from
Conway, South Carolina
@fitbit @FitbitSupport why can't I get my blink camera notifications to my versa2? I don't even want the actual pic or video just notification that motion was detected! #help
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Indrani Kar
(@Indrani_Kar) reported
@YariRodgers @fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Indrani Kar
(@Indrani_Kar) reported
@lacilin @fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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LynnBirt4306
(@birty4306) reported
@FitbitSupport Okt have tried out some of the tips. Will come back if still a problem. Fitbit 3 I had only needed charging every 6 days. Fitbit 3 had lines on display. This was replaced foc by you but after over a year time was gradually blacking out. Hope this doesn't happen with 5.
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Wouter
(@Wouter1999_) reported
Hi @FitbitSupport, my Fitbit Charge 4 has dark spots all over the screen. Parts of the screen are now unreadable. Does this mean the end of my Fitbit or can I fix it?
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Indrani Kar
(@Indrani_Kar) reported
@AvaladonCosplay Fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Jo
(@GingerJoH) reported
@FitbitSupport I’ve downloaded the fiit app and ive connected to my Fitbit but the heart rate won’t work and keeps asking me to try again when going into a class? Please can you help? Thanks
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Indrani Kar
(@Indrani_Kar) reported
.@fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Indrani Kar
(@Indrani_Kar) reported
. @fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Indrani Kar
(@Indrani_Kar) reported
@coaxmetal Fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Indrani Kar
(@Indrani_Kar) reported
@thor_himmler @_AllyRose_ Fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Indrani Kar
(@Indrani_Kar) reported
@kt_oconnor13 Fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Indrani Kar
(@Indrani_Kar) reported
@KanthrajSrikant @fitbit Fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Glenn Moore
(@GlennMoore7) reported
Hi @FitbitSupport @FitbitUK does your customer support work on weekends? Because if not maybe you could mention that on your webpage. Maybe you could also fix the two-year-old 'white line' problem for new models.
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Indrani Kar
(@Indrani_Kar) reported
@mleblanc1965 Fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Thor himmler
(@thor_himmler) reported
@FitbitSupport I shouldnt need to download an app after paying over $100. You guys need to fix your stuff so it works without apps and synching. I have better things to do than read articles on how to use a defective product. You clowns need to fix things. But my family’s done with your stuff.
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Thor himmler
(@thor_himmler) reported
@Indrani_Kar @_AllyRose_ @FitbitSupport They just replied expecting me to synch regularly. Lol. Man! Why cant they make products that just work without a damn app?! I advised my family to avoid fitbit. They need to improve their stuff. Tired of companies demanding we download apps or read articles on how to use trash.
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Indrani Kar
(@Indrani_Kar) reported
Fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Indrani Kar
(@Indrani_Kar) reported
@Asha_K_Sharma @fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Indrani Kar
(@Indrani_Kar) reported
@masteractor @fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Paul Vye
(@Vyewalker) reported
I have had 4 iterations of @fitbit to-date. Versa 3, currently, if you're interested. And, as I've experienced the same thing with every single device, I can categorically say the sleep tracker is absolute garbage.
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melissa jacobsen
(@MelissaIsArtsy) reported
Hey @FitbitSupport last night I had a full charge on my battery and this morning it was at 50%. I've done nothing so far today and it's at 29% - what the actual ****?
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Indrani Kar
(@Indrani_Kar) reported
@dtsdave1 @fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Lady_iz
(@Ladyiz7) reported
@FitbitSupport seriously dont buy fitbit. Its trash. Their "tech support" is a joke. I depend on this thing to tell me when my heart rate is too high and I need to take my meds. Its been on the charger all ******* day, it's only 4% cause it won't charge and refuses to soft reset