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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (58%)
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Online Features (15%)
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Website Down (8%)
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Errors (8%)
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Device Failure (7%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Vermilion Bay |
Errors | |
 Cedar Rapids |
App Crashing | |
| Toms River |
Online Features | |
| Vancouver |
App Crashing | |
| Olympia |
Online Features | |
| Parkland |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Monarda B. Allen
(@MonardaB) reported
@FitbitSupport Can't seem to get in touch by phone. Had trouble with brand new Inspire2 giving me 7K extra steps. After 3 phone sessions w/you on consecutive days, was told to return it with the charger. I must have sent the wrong charger, because just found right one. How to send? Reuse label?
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Michael Sulu
(@michaelsulu) reported
@FitbitSupport my mother, has had her replacement Fitbit for around 6 months after the first broke. Now this one has broken and you appear to be refusing to fix or replace it? Can you explain why? If the device isn’t fit for purpose she shouldn’t have to buy a new one!
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Hannah
(@aka_hannah) reported
@FitbitSupport It definitely wasn't a syncing issue, and went back to normal pretty quickly. Probably j another weird quirk, I've gotten used to them.
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janet hawkins
(@janhawk71) reported
@FitbitSupport please help with charge 2 that wont sync. Tried everything to fix but now wont even pair
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Marco
(@Marco45721817) reported
@FitbitSupport inspire 2 broken, no fix. How do I get a new one? PS: I live in South Africa. To say I’m disappointed is an understatement, my inspire 1 was great in comparison, even erroneous heart rates included.
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bernadette tilford
(@Bepractical2) reported
@FitbitSupport It takes weeks to get someone to respond for help. I’m planning to ditch the fitbit for a supportable Apple device. I wish fitbit had better responses. My first fitbit just worked so much better than what’s available now.
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Beth Gotwalt
(@StarsPoemGirl) reported
@fitbit This is the stupidest commercial ever. I have a Fitbit and it only tells me how terrible my sleep was every night.
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Monarda B. Allen
(@MonardaB) reported
@FitbitSupport When I sent back my fitbit II inadvertently sent the wrong charger along with it. I just found the right one and would like to send it. How can "chat" help me with that? Can you issue me a new label?
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Abhinav Kr Sinha
(@AbhinavKumarSin) reported
@FitbitSupport hi team, where can I find address for all service center in India. Particularly in Delhi. My watch is broken and want to check if it can be repaired.
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Karen Weir
(@KWeir4) reported
@FitbitSupport This used to work fine but last 3 days no data. I am sleeping enough and all other stats coming through. Suggestions to fix?
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Adiyekowe
(@Adiyekoweakati) reported
@FitbitSupport my fitbit versa lite is not syncing and the time is wrong. I've restarted the device and still not working
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Cam
(@camstopwontstop) reported
@FitbitSupport I was never assisted. Worst customer service I have ever experienced
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Myra🦢
(@MyrandaWilson2) reported
@fitbit @FitbitSupport I bought my Fitbit at Costco & I haven’t been able to use it because when I do I end up with an itchy burn mark that lasts for weeks. How do I fix this? I need my Fitbit because of my health conditions....
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marzaan
(@marzaan31942570) reported
@FitbitSupport how do I fix my black screen on my versa light
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gramteri@hotmail.com
(@gramterihotmai1) reported
@FitbitSupport why can’t I get my inspire 2 to give information on sleep. Instructions needed. Set time for bed and wake up. Not tracking. HELP
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kat - sometimes Offline
(@KatieWoof98) reported
@FitbitSupport hi I have a family member who has a problem with their device and they dont have a Twitter account, is there any other way to contact?
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Nichole
(@SquirelzNL) reported
DO NOT get anyone or yourself a @fitbit as a Xmas gift! My current watch started failing after 4 months. Contacted @FitbitSupport & have had to explain my issue AT LEAST 5 times. 0 resolution. The lack of customer service has been mind numbing. Spend the extra $ & get an @Apple
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Kory Chang
(@kory_chang) reported
@abskhonghun @FitbitSupport I’ll help!! What’s wrong jowaaaaaaaaa
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akay arora
(@akshayarora747) reported
@FitbitSupport i request you guys please provide immediate support if you guys really care for your customers. I giving my details on DM for support. Pls help of it matters to you.
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Meghan
(@Megatron_2008) reported
@FitbitSupport This would be super, if my Fitbit would think after the iOS and Fitbit app updates. Been asking for help, no response. This is why Fitbit stock is plummeting.
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Nichole
(@SquirelzNL) reported
@FitbitSupport Thank you for your reply but that doesn’t resolve my issue. A smart watch that is 4 months old shouldn’t be having syncing & software problems. I’ve repeated myself 5 times now to service reps & have essentially been told that since it syncs eventually its fine (1/2)
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Mark Howard
(@MarkHow06280475) reported
@FitbitSupport hello, I have just set up my versa but the heart rate monitor is not working, no led flashing at the back. What do you suggest? All settings are on and also tried restarting the device. Thanks
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microcopy patterns
(@tinywordsmatter) reported
Not entirely sure why @fitbit wouldn't just disable the future dates in the calendar to prevent it instead of showing the error message 🤔
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Cat Jackson
(@catjackson86) reported
@FitbitSupport hello! I’ve got a sticky notification on my Versa 2, have tried clearing it, removing notifications etc but it just stays there. Can you help?
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NATITIA Hll
(@HllNatitia) reported
@FitbitSupport what do I need to do to make my phone alert me when it’s time to move? It’s set to let me know but clearly it’s not working.
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Meghan
(@Megatron_2008) reported
@FitbitSupport Fitbit won’t sync, did all the troubleshooting, been asking for help, no response.
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Claire Henderson
(@clairehenders) reported
Have to say @FitbitUK @FitbitSupport are outstanding. Had an issue with my charge 3 that I bought in March. Gave some advice to try and solve it, which didn't work. Less than 2 weeks later I have a new fitbit. This kind of CS is what all companies should aspire to
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Rakesh Mishra
(@RakeshMishra14) reported
@FitbitSupport hi Rakesh Mishra from India I have furniture versa and left button of watch not working and also tracker not working properly
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Roscoe Desoto
(@puredobermans) reported
@FitbitSupport how do I get my replacement device with my fitbit warranty, I bought the extended warranty through you as well? I've had no response from anyone, and it is disappointing. Please help,
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Tim Paetzel
(@MexiLow) reported
@FitbitSupport my fitbit versa recently had issues syncing, tried following the steps suggested by unpairing it and removing it from the app then re-pairing, after I unpaired I am now unable re-pair. Not sure whats causing this issue.