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Fitbit status: device issues and outage reports

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Full Outage Map

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  • 30% App Crashing (30%)
  • 24% Errors (24%)
  • 21% Device Failure (21%)
  • 12% Online Features (12%)
  • 9% Sign in (9%)
  • 3% Website Down (3%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

CityProblem TypeReport Time
Bigastro Sign in 10 days ago
Gilbert Online Features 10 days ago
Reutlingen App Crashing 10 days ago
Bangor Device Failure 11 days ago
Charlotte Errors 12 days ago
Tucson Errors 13 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • joannalchin
    Joanna Chin (@joannalchin) reported

    @FitbitSupport random manual weight readings keep showing up in my Fitbit app. I delete them but more are constantly being added. I understand from your Community Forum that this is a common problem. Do you have a fix for it? #fitbit #google

  • ProfessorLycan
    Professor Lycan (@ProfessorLycan) reported

    I think it’s time I ditch @fitbit as a brand. They did a software update a while back and my battery went from lasting several days to lasting just about 6 hours. Yesterday I plugged it in at 68%, after 10minutes it went down to 63%. I can’t fathom a reason something like that would happen. This morning at 7am it was 100%. It died around noon time. This is designed obsolescence. @FitbitSupport What brand should I swap to?

  • pissdrinker7886
    pissdrinker (@pissdrinker7886) reported

    @FitbitSupport your app broke my iPad. How do I fix it

  • kkalex56gotrump
    k a (@kkalex56gotrump) reported

    @FitbitSupport same here the mighty google cant fix the fitbit no food logging Motorola pure g phone you were the ones that took the dash off the desktop computer now you have this

  • crossbosox
    Justin (@crossbosox) reported

    @IamEveryDayPpl @fitbit Mine would log 2 bfast items then when I tried to add what I was going to have later in the day it deleted bfast. Ha. Def a first world problem but V irritating!

  • megabyte682
    Jason (@megabyte682) reported

    .@madebygoogle my Pixel Watch 3 is still broken from months ago and you .@FitbitSupport refuse to do anything. Blame each other and blame software. No real fix. I think I'm done with #madebygoogle products. Even this Pixel 10 is subpar. Waste of money.

  • GrumpySofia
    Sofia_Petrillo (@GrumpySofia) reported

    @susanelizabet28 @FitbitSupport @Google Yup. Canceled my premium. Not gonna keep paying for a system that has gotten worse, offers fewer benefits and now it's broken - regularly. In a bad economy, canceling was an easy decision.

  • pissdrinker7886
    pissdrinker (@pissdrinker7886) reported

    @apple I don't really blame you for my iPad being broken. I mostly blame @fitbit because it was their app that broke it

  • BigPoppa334
    BigPoppa334 (@BigPoppa334) reported

    @FitbitSupport fix the food logging on your app. Don't bother with a reply, I don't need your standard help desk answer of logout and reboot. It's obviously an app issue affecting everyone globally. You'll you have to fix this with an app update. How about a fix ETA?

  • Zoe24354074
    ও ღ (@Zoe24354074) reported

    @FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.

  • matthewhalmshaw
    Matthew Halmshaw (@matthewhalmshaw) reported

    @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

  • ankit_0202
    Ankit Srivastava (@ankit_0202) reported

    @FitbitSupport can u help?? As Fitbit is now part of google only and the issue is reg google pixel 2 watch. @consumerforum_ , FYI we are observing products by google and Fitbit, that can burn hands due to heat generated by inbuilt sensors.

  • Ranchwater12
    🇺🇸BEARDO🇺🇸 (@Ranchwater12) reported

    @FitbitSupport Nobody asked you! Bad business plan. I'm going to get rid of this thing for sure!

  • rakeshmoorthy
    Rakesh R (@rakeshmoorthy) reported

    @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

  • PosingforPink
    Posing for Pink (@PosingforPink) reported

    @crossbosox @fitbit And what’s even more aggravating is their @FitbitSupport boiler plate trouble shorting response when they know it’s a system issue. Issue has been reported since yesterday. And still no update or communication about a fix.

  • ATLBravesGirl49
    K (@ATLBravesGirl49) reported

    @FitbitSupport is there a syncing issue? I can’t sync. And I removed the app and signed out. That’s not the issue

  • rnnom
    Rene (@rnnom) reported

    @FitbitSupport help!! My versa 4 won’t charge, showing a big red ❌ tried everything that was recommended, I did a full restart and now since my battery is low it can’t find anything?? Super frustrated!

  • megabyte682
    Jason (@megabyte682) reported

    and again .@FitbitSupport is blaming the app when its clearly not. its a hardware issue. I guess I will just trash this pixel watch 3 since neither company wants to support it.

  • pecosROB
    ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported

    Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

  • brianarants
    Briana Lagos 👩🏽‍💻 {a6} (@brianarants) reported

    I order a watch for my mom from @VitalityUSA and then get no shipment update. Now they tell me it’s been fulfilled and to check on that status with @FitbitSupport who also tells me they can’t check on the shipment status since I ordered thru third party. Someone ******* help me.

  • pecosROB
    ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported

    Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

  • DeKrakhead
    Paul DeKraker (@DeKrakhead) reported

    Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

  • Hustlediva1
    Stacy NYC (@Hustlediva1) reported

    @Katebrennan76 @FitbitSupport Just looking to collect our personal info. I’m not biting. This is an app issue not a user issue

  • prattersgeezers
    Shikhar Bhargava (@prattersgeezers) reported

    @FitbitSupport Hi there, my sense 2 have charging issue as Metal trim on back of Sense 2 has fallen, only one of them is there, i can't find the fallen piece as it fell somewhere . can help?

  • zamoose
    Even Dinsdale was frightened of Doug (@zamoose) reported

    Attempting to add my 13yo's Christmas present @FitbitSupport to the kids' iPad has been a Kafkaesque nightmare, with no end in sight. It's almost beyond parody.

  • SrslyStressed
    ᗩᑎᑎE (@SrslyStressed) reported

    @FitbitSupport why doesn’t the activity on my Fitbit show the same activity on my phone app? I’ve tried shutting it down, syncing but my hourly move goals don’t match up

  • aztecabhuijing
    aztecab (@aztecabhuijing) reported

    @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

  • codeslubber
    Rob Williams (@codeslubber) reported

    @Google just passed $4T in market cap. This week @Fitbit rolled out new sleep tracking and it's a complete jackass disaster. The old one I thought worked well. Now, the watch tells me one score, the app a different one, and apparently if you ever wakeup at all in the night you cannot have had great sleep (which is complete BS). Yes I know I already griped about this but here is today's new spin: if you are scoring things, and your scores whipsaw all over the place and are just pulled out of your ***, please just ***. Can I just get the data from the watch myself? next up, on @Apple I could and did, BUT the problem is those idiots admitted their monitoring of deep was not accurate because it would have taken too much battery to be correct. *** to them too!! #everythingisbroken

  • orbitael
    Rin (@orbitael) reported

    @FitbitSupport Inspire 3 hasn’t been able to connect to my device since yesterday. Seems to have randomly lost connection in the afternoon and now can’t connect to Bluetooth Turning Bluetooth off & on didn’t work Nor did turning off & on my device Find my phone also not working

  • kenno_the_kenno
    Ken Baldwin (@kenno_the_kenno) reported

    @FitbitSupport help. I don’t my login details since you moved to Google login. I can tell you everything else. Please help.