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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (57%)
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Online Features (16%)
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Website Down (9%)
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Errors (8%)
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Device Failure (7%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Toms River |
Online Features | |
| Vancouver |
App Crashing | |
| Olympia |
Online Features | |
| Parkland |
Errors | |
| Lexington |
Device Failure | |
 Landau in der Pfalz |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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KHIVENDRA SINGH ATTR
(@KHIVENDRA) reported
@FitbitSupport Why no one is taking ownership of my issue. Fitbit india number is not working. I am telling again and agian.
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WishfulWriter
(@Wishful_Writing) reported
@FitbitSupport I don't own a fitbit. And I was talking positively about the syncing system. But I understand how the 'it would sync when I told it too' Taken out of context, would sound like a syncing issue.
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Kai Talks Hockey
(@Kaitalkshockey) reported
@ThatGuy72 @fitbit Yeah I work out a lot but my step count is ****. This is wildly impressive. What’s your strategy? Do you work a job that has you walking? Do you just walk aimlessly to get the steps in? I need to channel your step strategy, whatever it is.
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KHIVENDRA SINGH ATTR
(@KHIVENDRA) reported
@FitbitSupport Its from past 20 days i am trying to get my issue resolved. And its regarding fitbit ionic recall. I am from india but no one is working on to get my refund issue resolved. After following up multiple times. And whenever i try to connect fitbit india no one is answering.
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Miriam Conway
(@MiriamTConway) reported
@FitbitSupport fact that the device is only 4 months old they denied my claim because the tracker was lost! Of course the tracker was lost! That is the issue. It became lost because there is an issue with the band becoming loose and then the tracker falls out.
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Joey the Horse
(@Joey86305413) reported
@fitbit just saw your commercial chucked your product in the garbage #fit$hit
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Judy Sackett
(@judysackett8) reported
@fitbit has the worst online assistance,asking moronic questions without solving problem..Premium is a rip off that other devices have for free.
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telmc
(@telmckeown) reported
@FitbitSupport 2nd day trying to contact the fitbit ionic recall line as you advised, all advisors are still busy, apparently. Please help.
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Kyle Johnson 💪🏻🧠
(@ThatKyleJohnson) reported
@FitbitSupport Doesn’t seem like any of the info here is very relevant to my issue
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Mr. Febtober
(@MrFebtober) reported
@sunsandred70 @fitbit Commercial was terrible.
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Remko
(@SuperRembo) reported
@FitbitSupport It seems to be quite a common problem with the Charge 5. Have there been any changes in the connection to make this less likely? Of course I could order a new one every 3 months, but yeah... a pricey solution
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Charley Northwood
(@CharleyNorthHas) reported
@FitbitSupport No I will continue the conversation in the public eye until you have resolved the issue
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Rach (she/her)
(@wholenewrach) reported
@FitbitSupport Help! The display on my Charge 3 is blank and it won’t reboot when it’s plugged in to change and I hold down the button. (The device is fully charged.) Please can you help?
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richard brown
(@richardconnect) reported
@claire11eden @FitbitSupport I have the same, email with payment amount, login to my paypal and nothing to accept. Is this correct @FitbitSupport
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Vicki Adams
(@vickijo82) reported
@FitbitSupport This doesn’t help me when my keeper has broken off, my strap comes loose and could be lost. I can’t buy the petal strap, but I also shouldn’t have to when it is a known issue and as I said, family members with the same problem have had a replacement
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Vicki Adams
(@vickijo82) reported
@FitbitSupport is there anyone who can help with getting a part replaced for my versa 2 strap? I filed a claim and it has been denied. Yet I know this is a fault and have friends who have had theirs replaced. The piece that holds the strap together when fastened has snapped off!
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TheLaurynShow
(@TheLaurynShow) reported
It's 6:30pm. My Fitbit has not even been charged in a week, HOW ******** DO YOU KNOW MY NEW SLEEPING SCHEDULE?! I'm feeling attacked. @fitbit Also still pissed, filled out the Recall on my Ionic over a month ago, and STILL NOTHING!! No money back, no link for new one. NOTHING!
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Charley Northwood
(@CharleyNorthHas) reported
@FitbitSupport despite numerous calls and emails and nearly 3 months in time I STILL do not have my 40% discount to be able to make a replacement purchase. It's really not complicated, stop sending me emails that don't work and issue me the fricking discount code!!!
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UtahGuyFun
(@UtahFunBigGuy) reported
@hulu @FitbitSupport **** you and that shifty ad.
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trpdo
(@trpdo) reported
@FitbitSupport The Fitbit app does not work when the ISP is down.
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Pam Sumner
(@PamHounsom) reported
Worst timing ever. On holiday and my Fitbit died without any warning #gutted #fitbit #onholiday @FitbitUK @FitbitSupport
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A Disney Kinda Day
(@MummiesWaiting) reported
@fitbit my charge3 screen has been dull for so long (can’t see it in sunlight), I accidentally hit DND today and now the screen won’t light at all! How can I fix this? The watch still works and tracks fine, just not screen.
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CathyRULEZ
(@Carrrot_Cake) reported
@FitbitSupport I've tried this multiple times. This has been an issue since my first Fitbit. Every phone, every Fitbit. The "change time zones automatically" setting automatically turns off every time..
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Miriam Conway
(@MiriamTConway) reported
@FitbitSupport I purchased the ace three for my son in December 2021 (4 months ago). This past Monday he arrived home with the tracker missing. The band was still on his wrist. I contacted Fitbit and even thought this has been An ongoing issue with this particular device and the
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Rachel White
(@RachelKennedy32) reported
@FitbitSupport She can't remember that's the problem. Why are copies of my purchase receipts and photos of the ionic and box not enough? She has tried all email addresses she can remember & you have said it's none of them but you can see & identify her ionic - proof of purchase should be enough
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Vicki Adams
(@vickijo82) reported
@FitbitSupport My issue is I think it’s unfair that I’m being told I don’t qualify. The keeper has broken off, I have friends and family who have had their band replaced. I’ve had fitbits since 2015 and I’ve never had a problem with customer service, the issues have always been fixed
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Charley Northwood
(@CharleyNorthHas) reported
@FitbitSupport Despite my calls I STILL do not have my 40% discount code....I am extremely frustrated by this poor service and my next discussion will be with Trading Standards and the Financial Ombudsman....enough is enough
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nikhil
(@nikhilkosare) reported
@parkjames @FitbitSupport james, i am trying to get some help from your fitbit ionic recall support to change the refund account from googleplay to PayPal but i am not getting any help so far. Ionic recall support team is constantly avoiding my queries. Pls help!
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Neil Winton
(@neilwinton1) reported
@FitbitSupport my Charge3 screen's gone blank. I've plugged it in and held down the button for 15 seconds but no joy. It's still transmitting data to my mobile phone
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Mark Fletcher-Robson
(@markfr2018) reported
@FitbitSupport That's not the explanation I got from them, they say the pass messages on to you guys. I'm now over the 6 week period, are Fitbit just waiting for me to get fed up and go away. No action, no help, talk about poor !!!!!!