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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (30%)
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App Crashing (26%)
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Online Features (15%)
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Website Down (11%)
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Errors (11%)
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Sign in (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida |
App Crashing | |
 St. Louis |
Device Failure | |
 Grenoble |
Device Failure | |
| Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jourden
(@Jourden57010761) reported
It's been over 10 years, I started with a zip then proceeded to many over the years with fitbits over £200 a watch but I've not heard from @fitbit since Tuesday and ive not had a watch for over a week due to terrible service. Today they have lost my custom. #ByeFitbit
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karen ward
(@karenwa53100612) reported
@fitbit anyone else having trouble with their versa 3. For weeks it’s not connecting to my bluetooth. Everything Fitbit advice don’t work.
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LMM
(@pootle123) reported
@fitbit trying to find contact details for Fitbit in Australia (customer service) - can you help?
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🇺🇦Ireland in Philly🌊🇺🇦🌻
(@caireland26) reported
@fitbit Don't buy it! Worst customer service ever. Called today 4-4-2022 and they refused to help with something they have the ability to correct - they just threw policy jargon at me & didn't lift a finger to help. Good riddance Fitbit - Hello Applewatch! #fitbit
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Liz ****
(@Applyyourmind) reported
@fitbit My Sense stopped charging. I am my way to Oz on Wed. They said they would send one there as under warranty. Then it worked so I said all good. Not working for last 3 days but no response from Fitbit to 3 emails.
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Anne-Marie Hainer
(@AnneMarieHainer) reported
.@fitbit I appreciate your customer service helping to try to fix the HR monitor on my watch and the discount code, but 35% off is not enough when this is the third watch I have had to replace. I am tired of them dying every 2 years. Please make a better product.
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mayank
(@mayug1) reported
@FitbitIN @FitbitSupport its been 4 weeks since i registered for refund on ionic recall. But there is no sign of refund. How long will it take?? Really poor process.
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ResisterSister
(@resistit45) reported
@fitbit @DigitalRiverInc Thank you. The problem is hopefully resolved. Unfortunate I had to use social media to make it happen.
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Becky Ockleton
(@X_beckyo_x) reported
@fitbit hi. I’m trying to get the refund for my ionic being recalled. I got an email a few days ago asking for the 9-10 digit number on my card. I don’t have a 9-10 digit number 🤔 Please could someone help
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Eileen Barnes
(@grphcnvltywife) reported
@FitbitSupport my Sense is really terrible at picking up my heart rate, especially when I'm lifting weights. I'll feel my heart racing and it'll say I'm at 85bpm. What's up with this? It does the same for the first 5 minutes of cardio too. I've looked at your FAQs.
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A. E. D👀land ✍️📚🏳️🌈
(@Asynca) reported
Yo @fitbit I walked for 45 mins yesterday with a pram and Fitbit registered like 600 steps. This, along with your absent pregnancy support (telling me my fitness was poor because of normal pregnancy changes) is driving me to your competitors. Your key demographic is having kids!!
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BeckyD7070
(@BeckyD7070) reported
@FitbitSupport is there a current issue with synching ?? Versa2
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Linus
(@Menon01) reported
@jrccsi @fitbit Had the same problem. No support whatsoever.
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Jephe Nache
(@Kings2You) reported
@fitbit why is Will Smith still on your website? Why are you advertising people should “Get Will Smith strong” wtf
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Sean Hyland
(@noleslegends) reported
@FitbitSupport when will I get my refund?? The worst customer service ever. Fitbit Ionic Recall Account Verification- Reference 2022030304392459
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ramkumar iyer
(@ramkumariyer23) reported
@FitbitSupport @FitbitIN @fitbit What will i do with this google play cash . This has gone to the trash.Neither useful for you nor me . You have just lost a loyal customer. Is this how you treat your customers by not even considering their request. Simply pathetic Ticket 44408189
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🇺🇦Ireland in Philly🌊🇺🇦🌻
(@caireland26) reported
@fitbit Don't buy it! Worst customer service ever. Called today 4-4-2022 and they refused to help with something they have the ability to correct - they just threw policy jargon at me & didn't lift a finger to help. Good riddance Fitbit - Hello Applewatch! #fitbit
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Shawn
(@SkoniecznyShawn) reported
@TheManc36 @fitbit @FitbitUK Literally nothing and no help from support, they dont care
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Lakshay Gupta
(@LaxxGupta) reported
@fitbit your support is absolutely the worst. I’ve been trying to prove since 1 month that I have my old ionic in possession to receive a refund but I get stalled every-time by being said that your case will be escalated. 1 MONTH!
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shari
(@redlionny) reported
@FitbitSupport - good morning! My Charge4 won’t swipe past the exercise “page” and when I tap on exercise it won’t show me my preprogrammed exercises so I couldn’t connect to my Spin class this morning to get calories/HR etc. please advise how to fix.
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🇺🇦Ireland in Philly🌊🇺🇦🌻
(@caireland26) reported
@FitbitSupport Don't buy it! Worst customer service ever. Called today 4-4-2022 and they refused to help with something they have the ability to correct - they just threw policy jargon at me & didn't lift a finger to help. Good riddance Fitbit - Hello Applewatch! #fitbit
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ramkumar iyer
(@ramkumariyer23) reported
@FitbitSupport @FitbitIN @fitbit Even after notifying you the next day that i needed the refund in Paypal instead of google play , you guys didnt help me with this refund. Even After multiple calls , emails to you none of your executives helped me but rather gave false assurances
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Shawn
(@SkoniecznyShawn) reported
@JonathanJohnTh2 @FitbitSupport Honestly its going to have to come down to either a class action or individual small claims
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Andrea Collins
(@Andicollins1980) reported
@FitbitSupport any support on the virtual card, it's not working!
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Shawn
(@SkoniecznyShawn) reported
@noleslegends @FitbitSupport @FitbitSupport isnt going to help they'll just tell you to call the recall support line, which is even worse than fitbit support
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Christopher Boyd Wisehart
(@Wisehart) reported
@FitbitSupport How do I fix my Fitbit's Weather location? Clearly Hillsboro Oregon's temperature has not be 2 degrees in a very very long time.
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Kaustubh Joshi
(@kaustubhcse) reported
@fitbit @FitbitSupport @FitbitIN shocked to learn that Fitbit doesn’t care for its users and that after multiple weeks of chase to ur support team, got to know tht there is NO fix for my cracked Fitbit screen even when we are ready to pay N will hv to buy a new one now. REALLY??
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Black and white television
(@fanakidcaen) reported
@FitbitSupport This doesn't help!
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Shawn
(@SkoniecznyShawn) reported
@FitbitSupport @STalgaonkar Too bad you'll never get your money
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Dan Tose
(@dantose) reported
@emmafarley81 @fitbit Get a replacement strap. the silicone traps sweat next tothe skin and causes this. Terrible design choice that everyone seems to be following