Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
Errors (28%)
-
App Crashing (21%)
-
Online Features (18%)
-
Website Down (15%)
-
Device Failure (13%)
-
Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Sphoenix- Nic Owen 👂🏼
(@sphoenix78) reported
@FitbitUK Shame your fitbit fail to track your sleep and when I try to seek help from @fitbit I get ignored! #poorcustomercare
-
Sai Teja chowdary
(@AeruvaC) reported
@fitbit please first fix the problems of customers watch was not restarting and no customer service helped
-
Laura Morris
(@LauraJayne_x) reported
Is the @fitbit app down again?? Nothing will load and I've uninstalled it and installed it 3 times already... @FitbitSupport
-
Mrs R 🌱
(@MrsRo0) reported
@InventorKarthi @Sher_Jackson @FitbitSupport Same issue. They won't replace mine either and just gave a discount code... like here, spend another 130 on a new one because WE made your old one not work anymore... I've contacted trading standards
-
Martin folan
(@mf1868) reported
@FitbitSupport Hi, I wonder if you can help? My mother in law who has a Fitbit since last July, has noticed that in the last 2 weeks, it’s leaving burn like marks on her wrist, to such an extent, she now can’t wear it
-
Roz_x
(@xrozzlesx) reported
@FitbitSupport Hi, my charge 3 has suddenly got grey lines vertically in the middle of the screen. I haven't dropped it, and from searching online it seems to be a common fault. Please can you help? Thanks :)
-
Rorny
(@ItsRorny) reported
@FitbitSupport I got a month old Charge 4 from a family member and set it up, but it is very slow and laggy, especially when swiping. Occasionally, swiping up or down is instead detected as a left swipe, and the animation is very choppy. I have already rebooted it to no avail.
-
Kathryn Tyson
(@katyson265) reported
@xrozzlesx @FitbitSupport My Fitbit Versa screen came apart by looking at the treads in your community help forum this is a known common problem and the only solution offered is to replace the whole watch this is the 2nd watch that I had this problem with the 1st was out of warranty so
-
Rorny
(@ItsRorny) reported
@FitbitSupport Yes, those were the steps I tried were from that help article
-
Jo Edwards
(@joedwards1984) reported
@FitbitSupport I have a Versa 3 and recently it’s stopped showing me notifications. It still vibrates, but nothing comes up on the screen, and nothing happens when I swipe down. I’ve checked all the settings and everything seems fine?
-
Lady Jane
(@CakePuppy) reported
@FitbitSupport hi, my sleep report and score is frozen and has been for a week now. Is there a problem do you know? After checking my sleep pattern I have to shut down the app to unfreeze it
-
Kathryn Tyson
(@katyson265) reported
@xrozzlesx @FitbitSupport Fitbit refuses to take this issue seriously Now I have the Versa 2 with the same problem only wore it for 3 months and the face came off again
-
Patricia Edelmann
(@PatriciaPotomac) reported
@FitbitSupport my charge 4 has gone black. This is my replacement watch that I received 4 weeks ago. I am done with FitBit. Where do I send this broken watch for a full refund?so disappointed with the franchise and customer service. Which is a shame!
-
Simon Morgan
(@drguildo) reported
@luv2cook3 @FitbitSupport You're wasting your time. The reason it doesn't sync is, to put it bluntly, because Fitbit devices are junk. There's no fix, so just expect to regularly be unable to sync and even lose data. Happens to me all the time and support are useless.
-
Yusuf
(@_bidji) reported
@FitbitSupport hi, my Fitbit app doesn’t work well at the moment. I guess there is some malfunction, as I cannot track my trainings. Besides that I cannot click on the other trackers like steps. Can you help me with this?
-
Toria
(@toricambridge) reported
@FitbitSupport @FitbitUK my discount for fitbit says the particular one is out of stock when i click on it but the regular store says it is in stock- help x
-
Bruce Bream
(@tarrow3) reported
@FitbitSupport The app is draining my iPhone battery all night long. I reinstalled the app. Background refresh is off. How do I shut down this continuous use?
-
David G Riley
(@DavidGRiley) reported
@FitbitSupport my Fitbit has stopped recording sleep statistics for no apparent reason. Please help
-
Sudheindra Shidleepu
(@Sudhein4d) reported
@FitbitSupport Hi, I charged my fitbit ionic after a gap of about 18 months and changed my profile. I have not been able to sync it with my android phone. Can you help me?
-
Kathryn Tyson
(@katyson265) reported
@xrozzlesx @FitbitSupport I bought another one on Ebay on 8/27/2020 and 2 months later I have the same problem this is a defect that Fitbit is aware of but refuses to offer a solution that works for loyal users of this product I will report this defect of our local consumer protection agency as
-
J-V
(@iamJ_V) reported
Super annoyed that my @fitbit keeps resetting its calorie count and active minutes after a long exercise! Anyone help with this..??
-
Rosie Kim Cowell
(@rosieunwin) reported
@FitbitSupport I have a fitbit versa and the screen is completely black. It still seems to be tracking steps etc and syncs to my phone I've tried restarting it by pressing bottom right button and left button together but nothing seems to happen. Please can you help?
-
Amy Newman
(@amynew612) reported
@FitbitSupport my charge 4 is not calculating steps or miles correctly. Did the same walk yesterday and today. Today it gave me 2 miles less than yesterday. This happens all the time. How do I fix it?
-
Krishna Mohapatra
(@Krish_Mohapa) reported
@FitbitSupport No resolves provided !! I have been requesting for solves of same issues since the day I bought I was told this being a software issue will not be covered under warranty and will be repaired.this still hasn't happened
-
Auntie Vikki’s Cakes
(@AuntieVikkiCake) reported
@FitbitSupport my charge 3 has gone black. Still syncs. I’ve tried the reboot and clock comes up but once it fades goes back to black screen and unable to wake. Tied several attempts.. help
-
Kelly M
(@Kellyoregon) reported
Seriously @FitbitSupport fix your app! It’s been awful for weeks!
-
Fruders
(@fruders) reported
@FitbitSupport my app glitches every time I go to check my sleep score. It becomes totally unresponsive. Is there an update coming soon to fix it?
-
Cary Brown
(@carybrown01) reported
@FitbitSupport having an issue with my fitbit charge 3. It's synching, but I cannot see anything on the screen
-
Mr D
(@Speedy2626) reported
@FitbitSupport hi I need some support with my fitbit charge hr. It will not sync to my mobile and have tried everything #help
-
Jason
(@jasonleemartin9) reported
@FitbitSupport this is getting really silly and frustrating and tiresome I've paid alot of money for my new Fitbit and it just don't seem fit for purpose again was getting notifications coming through but now nothing I'm now uninstalled and reinstalled the app what's the issue