Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (33%)
• App Crashing (23%)
• Device Failure (17%)
• Online Features (10%)
• Sign in (10%)
• Website Down (7%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	5 hours ago
Dillenburg	Errors	5 hours ago
Paris	Website Down	11 days ago
Bigastro	Sign in	29 days ago
Gilbert	Online Features	30 days ago
Reutlingen	App Crashing	30 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ও ღ (@Zoe24354074) reported 1 minute ago

  @FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.

• 
  Eneleak🍷 (@kaeleneak) reported 3 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  Posing for Pink (@PosingforPink) reported 9 minutes ago

  @Besenovsky @FitbitSupport What specific steps are you taking to resolve the system error and communicate with your customers/subscribers?

• 
  David Martinez (@DMARTINEZ_85) reported 11 minutes ago

  @FitbitSupport Took all those steps, still not working.

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 11 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Posing for Pink (@PosingforPink) reported 13 minutes ago

  @bookishbish @FitbitSupport #same but @FitbitSupport is never helpful, just spits out an auto-response of useless “troubleshooting” steps for users when it’s their known system error.

• 
  S Selser (@SSelser) reported 17 minutes ago

  @FitbitSupport Thanks for selling out to Google. They ruin everything they buy. I hope you made a lot of money to **** over your loyal customers.

• 
  Part-Time Analyst (@PT_Analyst) reported 21 minutes ago

  Dear @FitbitSupport - can you add the ability to block any manual weight readings. This has been an issue on and off for about 10 years. Please provide a way to fix it that doesn’t involve deleting 100 records each day

• 
  кιяιη (@thecheekyscamp) reported 23 minutes ago

  So @FitbitSupport help is beyond useless. And they refuse to let you log a complaint! Utter **** show of a company #fitbit

• 
  Dave Kettley (@dkettley) reported 23 minutes ago

  @FitbitSupport The face plate on my Versa 4 has fallen off. I keep my fitbit dry, don't allow fat or oil to get on it, wipe it down daily when I take it off to shower. The first two both died the second the warranty died.

• 
  Jessica Young (@Jessicayoung_99) reported 24 minutes ago

  @clevermonkey93 @FitbitSupport I’m having the same issue with mine

• 
  Joanna Chin (@joannalchin) reported 25 minutes ago

  @FitbitSupport random manual weight readings keep showing up in my Fitbit app. I delete them but more are constantly being added. I understand from your Community Forum that this is a common problem. Do you have a fix for it? #fitbit #google

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 29 minutes ago

  @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

• 
  GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported 33 minutes ago

  @FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(

• 
  Proud Liberal NJ Momma 💙 (@Liberal2Core) reported 35 minutes ago

  @clevermonkey93 @FitbitSupport Hey @FitbitSupport similar issue. I log my intake and then it duplicates up to three times. I delete the extra entries and then they come back. Food log has been like this for a few days.

• 
  Harikrishna (@_harikrishna_) reported 35 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  Kenny Wong 🇲🇾 (@kennywong) reported 35 minutes ago

  @FitbitSupport The link you sent doea not address my issue. I've sent a DM

• 
  Pee Wee (@peewee4331) reported 41 minutes ago

  @FitbitSupport I am new user trying to create an account for the first time I am using the Sign in with Google optionThe app and website keep looping me back to an Existing Fitbit Account screen that I cannot bypass.I do not have a legacy Fitbit login; How do I fix this?

• 
  Jessica Young (@Jessicayoung_99) reported 42 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  Marty (@fishtale13) reported 43 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  John Janis 🦞 (@johnjanis) reported 45 minutes ago

  @FitbitSupport The new Fitbit app is terrible. I woke up this morning to discover my Fitbit app was updated. My Fitbit is now useless. Bloated piece of software crap. Goodbye #Fitbit, #Google ruin what I bought from you. Normal people don't have hours to relearn your app.

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 47 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  Simon Atherfold (@Grumpysworld1) reported 51 minutes ago

  @FitbitSupport It won't let me send a private message. I just want some help please?

• 
  jiminiowa (@jimmyd108) reported 55 minutes ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  PAR | Rose 🔜 Japan (@romanova) reported 56 minutes ago

  @clevermonkey93 @FitbitSupport I'm having this issue too. Bummer they don't have it fixed.

• 
  Sukamal Dasgupta (@SukamalD95039) reported 56 minutes ago

  @fitbit charging cable not working properly.holding sence 2 watch

• 
  John OConnor (@jeoconnor56) reported 57 minutes ago

  @fitbitsupport, my android fitbit app (version 4.6) doesn't have the option to move my data to Google, as shown in your online help page. How can I move my fitbit data to Google? Thank you.

• 
  Victoria Gleeson (@LadyGus) reported 57 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  Sara (@Plant1Sara) reported 58 minutes ago

  @FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere

• 
  Simon Atherfold (@Grumpysworld1) reported 59 minutes ago

  @FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?