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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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AuntNan
(@AuntNan1) reported
@FitbitSupport I'll wait to see if it stops syncing again, and contact you for troubleshooting. I didn't want to get into my problem and the workaround on their thread if my problem was different than theirs. It's bad form to hijack a thread. :) 3/3
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Sridhar Ramachandran
(@sridharr1964) reported
@FitbitSupport My Fitbit doesn't charge within 4 months of purchase. My email has not been responded to. This is my 2nd bad experience after the recall of my first Fitbit.
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Jude Behan
(@Judey_xo) reported
@FitbitSupport hi, my fitbit versa 2 will not connect to my phone. I get the code and then it just doesn't connect to it at all, please help.
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Tara Nowlan
(@taraann8986) reported
@FitbitSupport The issue isn’t with my Fitbit syncing but it not communicating the synched information to other apps it’s linked to.
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Wonderland in Alice
(@Denee_G) reported
Driving on a road so bad, my @fitbit thought I did my 10,000 steps. 😑
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Dad of Five in the 805
(@dodgepacklake) reported
@FitbitSupport hey guys! I lost access to my gmail. Google blames Apple, Apple blames Verizon…endless circle. Can someone DM me to help??
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Charlotte
(@8864Charlotte) reported
@fitbit why did @Google dumb down the new fitbit versa4/sense2? No 3rd party apps, no WiFi, no call support, Alexa but no Google assistant? How is it a smart watch if we can't put apps and stuff on it? Unecceptable for the price we pay for it! #fitbitsense2 #FitbitVersa4 #Fitbit
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Scott
(@softwarescotty) reported
@fitbit, @FitbitSupport, @FitbitDev where's the custom faces and apps for my new sense 2? I need to transfer a screen onto my watch to monitor my blood glucose, which has always been possible with fitbit, but now isn't? No SDK, no news, Dev channels are dead. Help?
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naveen sood
(@NSSD96) reported
@FitbitIN don’t buy There is no support whatsoever - use and throw. If it goes bad, you will have to throw the device. No support, No repair. @fitbit @FitbitSupport
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Johnny Peterson
(@kcusseeknay) reported
@JosephG00583385 @fitbit I would say about 90% of the time the microphone on the headset was up, very rarely would he put it down and talk
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Chris Cleen
(@Chris_Cleen) reported
@fitbit @FitbitSupport so frustrating that any time my watch accidentally goes dead, it’s a 30 minute headache getting it synced. Seriously. Design some better tech. It’s terrible. I guarantee @Apple Watch won’t give me that trouble.
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amateur flower farmer 🇺🇦🇺🇦
(@wtfisameme) reported
@DairyCarrie @fitbit I never had a Fitbit last more than a year. Switched to Apple Watch and it’s last four years no problem
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Indigo413
(@Indigo_413) reported
@fitbit yep still waiting on my replacement 3 months after the third contact. Bunch of bullshit Versa and Sense total garbage empty promises your company sucks
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Rishit Mehrotra
(@Rishit_Mehrotra) reported
@FitbitSupport @FitbitIN @fitbit I had bought fitbit versa 2 from Zurich Switzerland in the month of March 2022. The touch of the watch is not working now. I request you to look into the matter and help me with this.
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AuntNan
(@AuntNan1) reported
@FitbitSupport Yes, those are the steps. Syncing has gone down completely twice about a week apart. I found an odd little workaround that got the syncing working again. I signed into my account from a different device and syncing started working again as soon as I signed in. 1/3
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Gillian Fairweather
(@Tagsy88) reported
@FitbitSupport hiya, I have an account with you and also have created a new one incase there was a problem but everytime I try to sign in it says user does not exist or password incorrect and it’s definately not. I’ve tried with both accounts can you help please?
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Jenny
(@Jenny11171142) reported
@dodgepacklake @FitbitSupport Sorry mate, this experience is very frustrating, I have been in situations like this and gladly for me I was able to recover my coins through the help of Markcyberr217 on Instagram he will recover all that was lost.
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Mallory
(@OhMallory) reported
The latest @fitbit firmware update disabled my touchscreen on my #versa2 then @FitbitSupport had me factory reset my device. And that disabled my device completely. Their only solution was a 35% off coupon on a new device. I've seen many other users with this issue. Help! #scam
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Vinay Chhajer
(@vinaychhajer) reported
Hi @FitbitSupport I have Versa 2 and it is stuck on logo after I switched it on. It was on charge before that. Please help?
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Heather Moyes
(@xHEATHERMOYESx) reported
@fitbit @fitbit been there, done that. You don’t help, despite it being under warranty and faulty you don’t help, so what exactly would be the point in messaging you again? I’m making sure everyone knows #Fitbit is **** and that Fitbit are #fraudsters not honouring a legal warranty
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Carrie Mess
(@DairyCarrie) reported
@wtfisameme @fitbit This is really the first problem I've had. What I think is most disappointing is that @fitbit doesn't seem to care about making it right quickly. By the time it gets sent in and they process it and send out a replacement, it's probably going to be a couple weeks.
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darren ballis
(@darren_ballis) reported
@FitbitSupport Hi after your help @FitbitSupport you funnel me back to your refund centre…. Your refund centre sent me to Sedgwick only for me to be returned to…you guesssed it the refund centre… After patiently waiting and calling your refund centre for 8 months still no closer to a refund
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MARY jOAN
(@MARYjOA19482130) reported
@fitbit Fit Bit Luxe does not track my sleep,, any suggestion where to get information to fix this,, thank you
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Miss Zara Lo
(@MissZaraLo) reported
Went to charge my sense as it was low battery and I've just went to take it off charge and its burnt my thumb.. The actual fitbit was scorching hot @FitbitSupport can you help me please? @fitbit
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maura
(@mcoc42) reported
@FitbitSupport Hi, I have a Charge 3 since about November 2020. I am unable to see the clock face. It is fully charged, it syncs with my iPad. This was expensive. I expect it to work for longer. Can you advise what I can do to fix it or can you supply a replacement. Thanks
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Eileen Barnes🔜 Gamehole Con
(@grphcnvltywife) reported
@fitbit the charger for the Sense is terrible, please tell me that your future models won't use this design. I've now had two chargers break in the same way (the connector pins get stuck) and they aren't cheap to replace.
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Than Win Naing
(@thanwinnaing) reported
@FitbitSupport Charge 5 battery drop error can’t troubleshoot from Aug to now. In 1 hour drop from 100% to 20%.
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Jenn
(@_reallyjenn) reported
@FitbitSupport I'm using the original charging port and I did a factory reset. I've tried plugging into other outlets but it's not working.
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Heather Moyes
(@xHEATHERMOYESx) reported
@fitbit I did that last time. You didn’t help then, are you saying you’d actually help this time? Or are you still going to fob me off until the warranty runs out?
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Liverpoolfan6
(@Liverpoolfan63) reported
@fitbit @FitbitSupport Hi, I have a Fitbit Versa and my screen cracked, are you able to fix it? Thanks