Fitbit status: device issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 10, 12:40 AM EDT	0	0
Apr 10, 1:00 AM EDT	0	0
Apr 10, 1:20 AM EDT	0	0
Apr 10, 1:40 AM EDT	0	0
Apr 10, 2:00 AM EDT	0	0
Apr 10, 2:20 AM EDT	0	0
Apr 10, 2:40 AM EDT	0	0
Apr 10, 3:00 AM EDT	0	0
Apr 10, 3:20 AM EDT	0	0
Apr 10, 3:40 AM EDT	0	0
Apr 10, 4:00 AM EDT	0	0
Apr 10, 4:20 AM EDT	0	0
Apr 10, 4:40 AM EDT	0	0
Apr 10, 5:00 AM EDT	0	0
Apr 10, 5:20 AM EDT	0	0
Apr 10, 5:40 AM EDT	0	0
Apr 10, 6:00 AM EDT	0	0
Apr 10, 6:20 AM EDT	0	0
Apr 10, 6:40 AM EDT	0	0
Apr 10, 7:00 AM EDT	0	0
Apr 10, 7:20 AM EDT	0	0
Apr 10, 7:40 AM EDT	0	0
Apr 10, 8:00 AM EDT	0	0
Apr 10, 8:20 AM EDT	0	0
Apr 10, 8:40 AM EDT	0	0
Apr 10, 9:00 AM EDT	0	0
Apr 10, 9:20 AM EDT	0	0
Apr 10, 9:40 AM EDT	0	0
Apr 10, 10:00 AM EDT	0	0
Apr 10, 10:20 AM EDT	0	0
Apr 10, 10:40 AM EDT	0	0
Apr 10, 11:00 AM EDT	0	0
Apr 10, 11:20 AM EDT	0	0
Apr 10, 11:40 AM EDT	0	0
Apr 10, 12:00 PM EDT	0	0
Apr 10, 12:20 PM EDT	0	0
Apr 10, 12:40 PM EDT	0	0
Apr 10, 1:00 PM EDT	0	0
Apr 10, 1:20 PM EDT	0	0
Apr 10, 1:40 PM EDT	0	0
Apr 10, 2:00 PM EDT	0	0
Apr 10, 2:20 PM EDT	0	0
Apr 10, 2:40 PM EDT	0	0
Apr 10, 3:00 PM EDT	0	0
Apr 10, 3:20 PM EDT	0	0
Apr 10, 3:40 PM EDT	0	0
Apr 10, 4:00 PM EDT	0	0
Apr 10, 4:20 PM EDT	0	0
Apr 10, 4:40 PM EDT	0	0
Apr 10, 5:00 PM EDT	0	0
Apr 10, 5:20 PM EDT	0	0
Apr 10, 5:40 PM EDT	0	0
Apr 10, 6:00 PM EDT	0	0
Apr 10, 6:20 PM EDT	0	0
Apr 10, 6:40 PM EDT	0	0
Apr 10, 7:00 PM EDT	0	0
Apr 10, 7:20 PM EDT	0	0
Apr 10, 7:40 PM EDT	0	0
Apr 10, 8:00 PM EDT	0	0
Apr 10, 8:20 PM EDT	0	0
Apr 10, 8:40 PM EDT	0	0
Apr 10, 9:00 PM EDT	0	0
Apr 10, 9:20 PM EDT	0	0
Apr 10, 9:40 PM EDT	0	0
Apr 10, 10:00 PM EDT	0	0
Apr 10, 10:20 PM EDT	0	0
Apr 10, 10:40 PM EDT	0	0
Apr 10, 11:00 PM EDT	0	0
Apr 10, 11:20 PM EDT	0	0
Apr 10, 11:40 PM EDT	0	0
Apr 11, 12:00 AM EDT	0	0
Apr 11, 12:20 AM EDT	0	0
Apr 11, 12:40 AM EDT	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

App Crashing (31%)
Device Failure (23%)
Online Features (15%)
Website Down (12%)
Errors (12%)
Sign in (8%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Indianapolis	Device Failure	3 days ago
Sarreguemines	App Crashing	3 days ago
Noida	App Crashing	10 days ago
St. Louis	Device Failure	14 days ago
Grenoble	Device Failure	16 days ago
Paris	App Crashing	18 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

temoc (@temaska_) reported 4 minutes ago
@FitbitSupport this didn't help
Dale Kristina Valiukas (@dkvaliukas) reported 4 minutes ago
@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
Dale Kristina Valiukas (@dkvaliukas) reported 6 minutes ago
@FitbitSupport Fitbit, im a paid premium subscriber, and why am I anticipating a problem each morning? Now, I can't even send you a private message. What's going on? I get a spo2 score whenever they feel like giving it to me. Please straighten this out and tell me how to get my score, please?
Amanda (@FatTrashCat11) reported 7 minutes ago
Disappointed in @fitbit app. Trying to update food plan & keeps saying the website is down for maintenance. Others having some problem, no solution in sight. Support was useless. Probably time to switch to @Garmin or other product.
David Martinez (@DMARTINEZ_85) reported 10 minutes ago
@FitbitSupport Took all those steps, still not working.
Kind Transparency (@Afrye262632) reported 11 minutes ago
@FitbitSupport Why would fitbit help me with my thermostat? It's fixed now.
Just Plain Don't (@usernamehonest) reported 14 minutes ago
@pecosROB @FitbitSupport Working for me now. Seemed to be a system wide issue.
Thomas (@Type5Thomas) reported 17 minutes ago
.@FitbitSupport The fact that you all turned off the ability to assign weigh-ins to a user on my Aria scale isn't going to make me buy a new Fitbit scale. It's going to make me never buy another Fitbit scale again. Absolute garbage move.
Charlotte (@CharlotteG333) reported 23 minutes ago
@FitbitSupport I’ve tried Facebook messaging, arranging a support call and starting a support chat.. please could I get help with a Fitbit return?!
Sara (@Plant1Sara) reported 23 minutes ago
@FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere
Jason (@megabyte682) reported 25 minutes ago
Pretty sad to see that both .@FitbitSupport and .@madebygoogle don't want to my issue with my Pixel Watch 3.
🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 25 minutes ago
@FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM
Constable Jones (@Dave25480117468) reported 26 minutes ago
@FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.
sentient ball of stardust (@WhatTheMrsHeck) reported 26 minutes ago
@fitbit fix the glitch where the screen wake keeps auto selecting button and motion when I only want button on. Its making me want to toss this thing waking me up in the middle of the night flashing me in the eyes, and the battery is dying like crazy. Husband and I both are mad
Zoe (@Zoeee91) reported 27 minutes ago
I am trying to pair my Fitbit with my iPhone. After I enter the 4 digit code, it says pairing on the Fitbit but then an error on the phone appears “Something went wrong. There is an error. Try again”. Details in comment… @FitbitSupport @FitbitDev
Anil Jo Thomas (@thomasaniljo) reported 32 minutes ago
@FitbitSupport @fitbit is there an issue with your app? I've been trying to log in my food consumption today and the data disappears. What is going on?
Joe Capobianco (@Joe_Capobianco) reported 32 minutes ago
@tdbnz123 @fitbit I have same issue and on watch my steps are added to yesterdays but won’t connect to Bluetooth or app so says 0 steps
Justin (@crossbosox) reported 38 minutes ago
@IamEveryDayPpl @fitbit Mine would log 2 bfast items then when I tried to add what I was going to have later in the day it deleted bfast. Ha. Def a first world problem but V irritating!
Dale Kristina Valiukas (@dkvaliukas) reported 39 minutes ago
@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
Part-Time Analyst (@PT_Analyst) reported 41 minutes ago
Dear @FitbitSupport - can you add the ability to block any manual weight readings. This has been an issue on and off for about 10 years. Please provide a way to fix it that doesn’t involve deleting 100 records each day
Dale Kristina Valiukas (@dkvaliukas) reported 41 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
Tom Brander (@dartdog) reported 43 minutes ago
Irritated that the new @fitbit app no longer tracks hourly movement and gives nudges on the watch to move, it also no longer has a "cardio fitness" score, which was a proxy for vo2 max, nor does it have a place to record water intake, better graphics dumbed down. @google
Posing for Pink (@PosingforPink) reported 47 minutes ago
@bookishbish @FitbitSupport #same but @FitbitSupport is never helpful, just spits out an auto-response of useless “troubleshooting” steps for users when it’s their known system error.
Jason (@megabyte682) reported 53 minutes ago
and again .@FitbitSupport is blaming the app when its clearly not. its a hardware issue. I guess I will just trash this pixel watch 3 since neither company wants to support it.
Dale Kristina Valiukas (@dkvaliukas) reported 53 minutes ago
@FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help
Ankit Srivastava (@ankit_0202) reported 54 minutes ago
@FitbitSupport can u help?? As Fitbit is now part of google only and the issue is reg google pixel 2 watch. @consumerforum_ , FYI we are observing products by google and Fitbit, that can burn hands due to heat generated by inbuilt sensors.
KaLea in TX (@TexasKaLea) reported 54 minutes ago
@FitbitSupport Not everyone wants to merge data with Google for sign in or anything else. After your cutover date in May - you lost me as customer of over 10 years!
Tim Josling (@TimJosling) reported 55 minutes ago
Just bought a fitbit Charge 6. The user experience is a nightmare, The documentation is complete trash. Severe buyer's remorse. Eventually, after several hours, I got the ecg working, no thanks to @FitbitSupport But still no spO2 readings, just "no data". It does not help that with every release they change everything and the documentation does not reflect the changes. Look at the help forums, they are full of frustrated customers. Try harder @google. Suggestion: Put the Z team on something else.
Dale Kristina Valiukas (@dkvaliukas) reported 56 minutes ago
@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
Dale Kristina Valiukas (@dkvaliukas) reported 58 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)