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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (41%)
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App Crashing (26%)
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Website Down (11%)
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Online Features (10%)
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Errors (8%)
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Device Failure (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Dallas |
App Crashing | |
| Lititz |
App Crashing | |
 Châteaudun |
Website Down | |
| New York City |
App Crashing | |
 Manchester |
App Crashing | |
| Stonington |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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stephanie stephenson
(@stephrae13) reported
@FitbitSupport help! My versa is barely a year old and the only thing it will do is blink the logo on and off. Tried charging it and holding the one button for different periods of time. Nothing works!
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Danielle Penfold
(@PenfoldDanielle) reported
@FitbitSupport I have had my fitbit versa 2 for about 1 month and my side button to turn it on has stopped working I went through amazon and they said as its 30 day old they can't do anything even though its a mth old Help please im really disappointed it has stopped working
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Rofa...
(@rahofa_97) reported
@fitbit My versa suddenly start showing lines on the screen then stopped working. the same thing happened with my sister but she is lucky her warranty wasn’t finished and she replaced it .now I discovered that there is so many people have the same issue and they reported that in youtube
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Clare Stubbs
(@ClareStubbs14) reported
@FitbitSupport Further investigations show that the problem is apparently with Fitbit, there’s been an issue for lots of users for days now, not just for me. I already unlinked/re-linked my accounts via desktop settings. I really don’t want to manually upload data files.
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fooftastic
(@lifefooftastic) reported
@fitbit @FitbitSupport is the app synching broken? I haven’t been able to sycnh steps since Saturday and sleep isn’t being recorded since Friday. 👎
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kamom2401
(@kamom2401) reported
@FitbitSupport My Fitbit screen is black - please help
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Erica Zornes
(@ebzornes) reported
@BladeMarcantel @FitbitSupport Don’t worry, this isn’t the experience they want you to have but they’ll do nothing to fix it and tell you how to spend hours troubleshooting with processes that don’t work.
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Sarthak Sharma
(@sarthak_shimla) reported
I bought Fitbit Sense watch (top model) few months back. The product and service are not up to the mark. I would say 2/5. The watch reboots intermittently and shows wrong heart beat many times. I told @FitbitSupport about the issue and its been month since I got any mail. 1/2
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Elf - Not just for Christmas
(@ImAnElff) reported
Really wish @Fitbit Exercise tracked me spending nearly 5 hours clipping, showering, drying & brushing my 2 dogs! I'm knackered! Doing the little dog is the hardest, it's like wrestling an octopus with an attitude problem. #dogsoftwitter
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Ian Jickells
(@jickells_ian) reported
@FitbitSupport is there an issue uploading to Strava ? I have logged out and in but not working for the last 3 days
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Jo Russell
(@jojoba2k) reported
@fitbit @StravaSupport what is going on with the syncing issue between my fitbit device and strava? Can't even manually upload as strava won't accept csv or excel files! Please sort it out!
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elane slade
(@ElaneSlade) reported
@FitbitSupport please help I have a fitbit inspire hr which I love but it won't charge to more than 94%
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Amelia🕸🕷
(@neonamelia) reported
@FitbitSupport @StravaSupport if a whole host of people are having the same problem with synching, chances are, its a problem on your end, not ours.
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Erica Zornes
(@ebzornes) reported
@FitbitSupport @411Regan WHY ARE YOU STILL ASKING THEM TO PROVIDE THIS INFORMATION? Your entire Twitter feed is full of the same complaints. It is on YOUR end. Stop asking your customers to spend time fixing an unfixable problem on our end. I have never in my life seen such poor customer care.
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Ali Briggs
(@alikkat77) reported
@FitbitSupport Yes. Plus reboot. It’s being returned today and I already ordered a different product. Shoulda read more reviews as this is an issue with many. Highly disappointed
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Ben
(@_ben_m_h) reported
@mels1977 @FitbitSupport Problem seems to be resolved...all my unsynced runs have flooded in..👍
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Mike Kelly
(@MJKbarca42) reported
@jonseymour @FitbitSupport Yes keep it off Twitter Jon heaven forbid 🙄bad press . Same here don’t link ?
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Nicki Breakwell
(@nickibreakwell) reported
@FitbitSupport hi I have a Fitbit charge 3 and have started to have terrible problems with it not holding a charge. It will charge to 100% then within an hour or two shows at 28%? It was at 80% last night but woke me up at 4.45am vibrating as it was dead. Please help 😫
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Michael Easom
(@MichaelEasom) reported
@neonamelia @FitbitSupport @StravaSupport Same problem. Generally have to wait a few days to a week and it normally gets resolved. For GPS tracked activities I manually export the tcx files from fitbit and upload to strava.
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iza
(@memyselfmissiza) reported
Is the @fitbit app broken? I’m beginning to regret my choice of staying with Fitbit and not going to Apple 😑 #broken
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H.S ⚕️
(@dr_Himshikha) reported
@FitbitSupport The company really needs to have a look at versa sync. Unable to sync for 3 days, took1 hour to fix, lasted for a day before going back to the usual 'couldn't sync your device' FYI, I have tried everything in the 'fix it' module Never had this issue with Blaze.
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Luisa Aina
(@aina_luisa) reported
@FitbitSupport is the app not working? Trying to change something on the health section and it keeps freezing
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Erica Zornes
(@ebzornes) reported
@FitbitSupport @captainkudzu Lol! Don’t waste your time sending the information. The entire page is full of the same complaint. They are just buying time and tiptoeing around the issue that lies on their end....buy an Apple Watch. It’s a product that is actually functional.
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BongBongOwlSkyy
(@IndicaSkyy) reported
Hey, @fitbit @FitbitSupport I purchased a charge 4 yesterday, thinkin it was an upgrade from the 2. Imagine my surprise I had major issues gettin the heart rate to work. After hours of frustratin trial & error, I figured out, it's my tattoos causin my device not to work. Really?!
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annelien van boxlaer
(@annelien_vb) reported
@FitbitSupport Can you help me? Fitbit is 2 months old, syncing with iPhone has always been difficult and took a long time, but now syncing does not work at all anymore. Tried to connect Fitbit to another iPhone with same issue, while iPhone connects with any other device...
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Ali Briggs
(@alikkat77) reported
@FitbitSupport Yay.. that doesn’t help when you can’t see the screen even when it is dim off.
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Bhavin Kotecha*
(@KotechaBhavin) reported
@fitbit having trouble getting into my account on the app. Telling me my password isn’t safe and asking to change and then saying that the password link isn’t working. Scam or a real issue??
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Eowyn 💙
(@Statua_IC) reported
@FitbitSupport And it’s not just me having this issue following the update, the forum is full of this problem. As are my fitbit challenge groups.
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Apoorve Chokshi
(@apoorvec) reported
@FitbitSupport my charge 4 isn’t syncing with Strava since Friday. I’ve uninstalled, updated, revoke access and granted back multiple times along with logout and login but it’s not working. Please help
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Amena🐈cat
(@AmenaSims) reported
So sad.... My fitbit charge 3 screen is just not working 😒 I never even shower with it . @FitbitSupport