Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (42%)
• App Crashing (21%)
• Online Features (18%)
• Sign in (6%)
• Website Down (6%)
• Device Failure (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Wolfsburg	Errors	5 days ago
Oldenburg	Sign in	5 days ago
Hamburg	App Crashing	5 days ago
Vincennes	Errors	5 days ago
Mainz	Errors	5 days ago
Le Mont-sur-Lausanne	App Crashing	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dawn 🍎 Special Education Teacher 🍎 Texas (@dfteach) reported 4 minutes ago

  @All186Am Mine completely died and nothing worked to get it back. Customer service walked me through each way to fix (after I had already tried each option solo) and nada. I hate having to buy a new one when my old one was perfectly fine until the migration.😡 @googlehealth @FitbitSupport

• 
  Plan 9 From Outer Space (@edwoodplan9) reported 5 minutes ago

  @FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.

• 
  Danielle Hartley (@DanielleeH23) reported 6 minutes ago

  @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

• 
  Joseph Russo (@NGridEconDev) reported 9 minutes ago

  Okay! It’s been a couple days, but I have come to the conclusion that the new @googlehealth app is terrible! I will be shopping for a different fitness wearable! @FitbitSupport

• 
  Victoria Gleeson (@LadyGus) reported 10 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  michelle ormsby (@michelleormsby) reported 12 minutes ago

  @heidimc2 @FitbitSupport I am hsving a nightmare trying to do this!!!!’

• 
  GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported 15 minutes ago

  @FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(

• 
  Beccybecster (@beccybecster) reported 17 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  PAR | Rose 🔜 Japan (@romanova) reported 20 minutes ago

  @clevermonkey93 @FitbitSupport I'm having this issue too. Bummer they don't have it fixed.

• 
  Theresa McHenry (@theresamch) reported 21 minutes ago

  @FitbitSupport @Google I’m a Fitbit Premium customer. I can’t migrate my acc. 'cuz a deleted child account is stuck in 'pending deletion.' No support no human no fix! Please escalate. I need the family link removed so I can access the service I’m paying for.

• 
  Anna Basic (@AnnaBasic2) reported 21 minutes ago

  The service from @FitbitSupport is horrific. I got a woman called Jona guessing from the Phillipines who has absolutely no idea what she is doing or how to behave to someone. I can’t synch my charge 6 to the disastrous new app. Never had an issue before. She even pretended she couldn’t hear me but then could when I said I want to speak to a manager then claimed she will call me straight back and hasn’t!!! What on earth? I pay good money Fitbit and premium membership.

• 
  SANJEEV SETHI (@sanjeevsethi1) reported 22 minutes ago

  @FitbitSupport hi..I am having issues with my fitbit charge 5. The screen has gone blank. Tried all troubleshooting but nothing is working. The logo comes on after pressing the button 3 times on the charging cable. But the watch does not reboot. Please help

• 
  @MikeBeach (@mike123qwe) reported 28 minutes ago

  The Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 31 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  Crystal (@CryssyJ824) reported 31 minutes ago

  @mistylight23 @FitbitSupport @googlehealth It's been down for a few hours now. Hopefully they'll have it fixed soon.

• 
  christine (@yankeegirl51680) reported 31 minutes ago

  Need a new watch asap 🤬 I hate the new google app with Fitbit. When u have health issues and need information more accessible and u make it garbage for those of us already suffering @FitbitSupport

• 
  Justin (@crossbosox) reported 32 minutes ago

  Gosh. #Fitbit app is terrible now. @Google ruined the whole dang thing. @FitbitSupport hope changes are made soon. Everyone I've spoken with about it hate it

• 
  Harikrishna (@_harikrishna_) reported 38 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  Ricky/Roy Stick your blue tick! (@Dibber_Roy) reported 39 minutes ago

  @FitbitSupport @googlehealth Getting error 500! What is happening?

• 
  Potkin Azarmehr (@potkazar) reported 40 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  Marty (@fishtale13) reported 42 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  Lex (@TheLexTimes) reported 43 minutes ago

  Hi @fitbit how does one report potential security incidents to the team? I’ve had intermittent issues with my Fitbit where it unpairs with my phone and displays an error message “no phone contact” and for a brief moment the health data becomes inaccurate.

• 
  DeinGesicht 🍳 (@Cavalcadewhimsy) reported 46 minutes ago

  @FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.

• 
  Charlotte Anderson (@char_anderson94) reported 47 minutes ago

  @FitbitSupport why has my Fitbit deleted 12000 steps from my device?! I checked my Fitbit earlier and I had over 12000 steps and I’d done 5x my weekly activity goal. Now I went to check the time it said it was 9am and I’d only done 2000 steps. Please fix this!!

• 
  Jennifer McFarland (@JenniferMcFar16) reported 48 minutes ago

  Anyone else having trouble with @FitbitSupport

• 
  Plan 9 From Outer Space (@edwoodplan9) reported 48 minutes ago

  @FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.

• 
  Danielle Hartley (@DanielleeH23) reported 48 minutes ago

  @FitbitSupport when are you going to fix the app notifications it’s been ages now everyone is having issues it needs to be sorted

• 
  Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 52 minutes ago

  @FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 58 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Jeanette “…nothing ever really ends, does it?” (@Jeanett08615786) reported 60 minutes ago

  @dfteach @FitbitSupport @googlehealth I have a fitbit, and I have had nothing but trouble since Google got involved. Now my fitbit reads one thing, and the app has a number almost double what the device says.