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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (37%)
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Online Features (20%)
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Errors (18%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Megan Etheridge
(@ThatGirl301) reported
Anyone else having a problem with their @fitbit Versa not keeping a charge
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lorraine wolfenden
(@lorrainewolfen1) reported
@fitbit worst thing you could do getting rid of challenges and groups. I have zero incentive to buy another Fitbit after being a loyal user for many years
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Catherine L Polydore
(@DrPolydore) reported
@fitbit I have had a Fitbit since 2014. Over the years, I have purchased multiple Fitbits despite the terrible performance for one reason; the challenges. Now, I feel lost. I and my challenge buddies will be moving to Apple Watch. Bad business decision.
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Mantis Toboggan, MD 🥚
(@Erik_727) reported
@FitbitSupport did the update that removed the beloved challenges also shut down the ability to sync with my watch? The app isn't pulling any data from the watch this morning.
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Andrew Scovel
(@FatGuysMovies) reported
@fitbit such a terrible idea to remove the challenges. Hoping this is temporary or I’ll have to switch to an Apple Watch
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Adriana Bernal
(@adri20050) reported
@FitbitSupport i already did what your website says but still the same i can't fix it 🥲
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dave iseppi
(@IseppiDave) reported
@FitbitSupport @fitbit, you have been the absolute worst to deal with on all levels of customer support.
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WB
(@wb_williamb) reported
@FitbitSupport My current position is that: 1. I had a subscription renew that I did not want to renew and lost £79.99 2. The device is broken so I cannot even use this subscription but 3. You are telling me it is non refundable anyway but 4. You are sorry. Is this correct?
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JUWEL KHAN
(@JUWELKH40565055) reported
@FitbitSupport I can't login my fitbit iconic device. When am trying to connect it's showing ur device has been locked ,contact to customer care. and I forgot everything. What should I do.. !!? Plz give me a solution. As soon as a possible 🙏🏻 am getting trouble 🙏🏻
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Abhiram R
(@abhicantdraw) reported
For such a pricey device, the @fitbit is extremely unreliable. Sleep tracking is flaky, run stats are overinflated and battery is ok at best. The only thing they did well is marketing it as a premium device. Garbage.
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Vikrant Hatwalne
(@vik_rants9) reported
@FitbitSupport folks, I bought the versa 3 in India a year ago. The belt has now broken. How do I buy a new belt? I cannot see any official places to buy. Amazon is full of poor quality products. Need help, else this is my last fitbit purchase for sure. As much as I like it.
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Aditya Krishnan
(@adityaskrishnan) reported
@FitbitSupport Not at all satisfactory response . Just provide me a solution, need to replace a strap so asked where can it be done in Mumbai otherwise how can I use it ? Wear and tear is a common problem for any wearable #badcustomerservice
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John Bonham
(@johnnybonham) reported
@wishondarling @DrBravo2 I had exactly the same issue. Email with zero value then they took £79.99 at 7am this morning. How are you going to sort this @fitbitsupport ?
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Katie O' Connell
(@katietony21) reported
@FitbitSupport @fitbit @fitbitireland Hi Iv recently bought the Fitbit versa 4 and the time stay on 8.02am. I have paired and unpaired device and synced numerous times but the time is not changing? Can your fix the fault?
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Hayley
(@HayleyMilner18) reported
@FitbitSupport I'm having issues with my versa 3. The device has now completely turned off and is unresponsive. I've tried charging it, holding down the button etc but nothing. I tried to do a factor reset this morning...
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prafulbhatnagar
(@prafulbhatnagar) reported
Dear @FitbitIN @FitbitSupport, The screen of my Fitbit charge 5 has stopped working though the rest of the functionality is working fine. Need help with fixing the screen issue.
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ImJustCray
(@ImJustCray) reported
@ScottUhlTX @fitbit Not bad
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Lane Dumas
(@WildestPluto) reported
@fitbit @MayneJ22 Youre constantly striving to anger your users and make your product **** is what the reality is
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Nicnoc1234
(@nicolabroadwate) reported
@FitbitSupport my Versa 2 stopped syncing and side botton wouldn’t work a replacement was sent out and it’s locked so now I can’t use it no help might as well go with Apple !!!
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Jamie
(@struckthirteen) reported
I did 100,000 steps on my @fitbit in one day last year for charity. Mostly supported by my friends and driven by weekly walking challenges. This week, I can't workweek Hustle with my friends. It's a really poor decision from Fitbit. I'm looking elsewhere. #fitbitisdead
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Norah Friedman
(@Breensy26) reported
It’s now been a full month and a half and still no resolution from @FitbitSupport @fitbit I e done everything recommended and my notifications are STILL unreliable. I keep sending screenshots upon request with no follow up. Perhaps the Luxe is just a bust and there’s no fix??
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Lanette williams
(@Badgirlnette) reported
Yo I have to say this @fitbit has the worst customer service ever and being a person who works in customer service that says a lot they never have the information you need always put you on hold and are very rude and unhelpful smh
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Precious to Jesus
(@PrecioustoJesu1) reported
@FitbitSupport hi, I've flagged my addidas ionic. For recall on 13 Feb 2023. The issue here is that a discount code was sent to me upon successful registration of the watch recall. However, the discount code is not working and the fitbit support team is beating around the bush!
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Krys10
(@Krys10_) reported
@fitbit Challenges are the only reason I use this watch, now it's garbage.
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Elle Emayyo
(@Elle_EmAyYo) reported
@FitbitSupport @fitbit The strange thing is that I had been doing all of those troubleshooting things before it happened. I've had several FitBits and not once bad something like this happen. I hadn't even worn it for a week and this happened on the first night wearing it again. So strange.
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Elaine Ward
(@ElaineW48147751) reported
@FitbitSupport I've been having a lots of trouble getting my Fitbit to charge. Can you advise me please.
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Precious to Jesus
(@PrecioustoJesu1) reported
@FitbitSupport team is not helpful with ionic recall discount code, issue not resolved from 13 Feb 2023.
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Call a Foul for Maxey You Coward!
(@RansomCozzillio) reported
@FitbitSupport At the moment I’m furious I’ve been at the gym for over an hour and have 0 move minutes/100cal burner because my Fitbit is not tracking my pulse. Not the first, or second, or 10th time this has happened. Could fix it with a restart but that required the charger, insanely dumb.
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George Stevens
(@pompeygeorge) reported
@FitbitSupport fitbit charge 5 showing wrong date (4/4/2023) no amount of syncing / restarting works. Help!
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WB
(@wb_williamb) reported
@FitbitSupport Your DM told me that you couldn’t provide a refund even though i cancelled my subscription on the day and my Fitbit has broken.