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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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steve
(@steviemc64) reported
@FitbitSupport help required , my Fitbit versa is only staying charged for a day - what can I do
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Megan 🐲 RDC6 🇬🇧Crossroads3
(@Iron_Megan) reported
@FitbitSupport I can accept one defective item. But 3 ? Come on. Obviously this means the quality of your products have seriously declined. I have spent months jumping through hoops for you to help me. Waited weeks in between responses.
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Kid Awesome1
(@Kid_Awesome1) reported
@whstancil This is a terrible ad for @fitbit
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Michelle D
(@DScntst) reported
@FitbitSupport is Versa 3 not counting stair climbs anymore? Mine has been at zero since early Feb. At first, I thought just a sync glitch, but it hasn't fixed itself.
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Jeanine Fleming
(@alacrityqueen) reported
@FitbitSupport The “automatically set time zone” option is not working. While the workaround was to manually set, is this something that you are aware & working on?
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Achein
(@acheinemgmailc1) reported
@fitbit thanks for a ****** watch and terrible customer service. Your product is awful.
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Megan 🐲 RDC6 🇬🇧Crossroads3
(@Iron_Megan) reported
@edel34498829 @fitbit Don’t hope for help. Customer service sucks
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Megan 🐲 RDC6 🇬🇧Crossroads3
(@Iron_Megan) reported
@FitbitSupport you can still fix this if you wanted. All I want is a functioning FitBit Versa Lite.
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Coffee Queen
(@Oliphae) reported
@FitbitSupport Theres entire threads about it on your forums, it’s the Alta HR. Appears to be an age related issue and mine is over a year and a half old. It switches off in half a day, then won’t turn on until you leave it on charge for a few hours... then only lasts half a day again.
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David Bannister
(@DavidBan1964) reported
@FitbitSupport No, it's the band attaching to Versa 3 that keeps disconnecting. Wrist band is coming away from the watch. I doubt a restart will fix it
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KateFlanagan1
(@KateFlanagan1) reported
@FitbitSupport I am currently sitting on your hold cue for the fourth time this morning. I have a case number from the first rep who had me restart phone and promised to call back. Never did. Really bad customer service on a new feature you added, advertised and now doesn’t work!
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Leslie Dice
(@LDice1019) reported
@FitbitSupport No, thank you! I've already received two emails from customer support today and talked via DMs twice. I've shared this concern in both places but I only keep getting discount codes for a new Fitbit which doesn't solve the problem since the update has caused the issue.
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Just W
(@AHW1978) reported
Today's walk solidified my decision to ditch my crappy #fitbit with a #garmin #Smartwatch as soon as I have the money. Fitbit was at 94% battery before I left, didn't even completely track my walk, & was at 37% about an hour later when I got home. That's b.s. @fitbit is garbage
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Andrew Oliver
(@AndrewG75) reported
@FitbitSupport did the update for versa and it has now died wasn’t holding the charge and the screen only showed the Fitbit logo for about an hour the only time lost steps and the next day needed to charge it again then it showed 100% power and by lunch time it was down to 20%.
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Ann H
(@Awhita18) reported
@FitbitSupport my Fitbit Weather App reads “No weather data available, sync Fitbit mobile app to update”. I have synced three times. My mobile app shows it is connected to my Fitbit! Any ideas to fix?
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MIKAELA † JOY
(@MikaelaEbbesson) reported
@FitbitSupport i bought my fitbit yesterday (Charge 4) theres a gap between the band and the pebble. Ive spoken to support but after trying my different straps its not solved the issue. I need the fitbit this week but im worried a lot of dust and dirt is getting stuck in between
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Sarah
(@sarahj1408) reported
@FitbitSupport hi, Trying to syn my Fitbit Inspire to my new Pixel 4a that I've bought today. It won't recognise the Inspire ~ is there a problem with the Fitbit syncing?
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deus xavier machina (sef) 1312
(@farr_out_man) reported
@FitbitSupport @missamystewart a bot response doesn't help here. this isn't an "account issue," it's an issue of you making one of fitbit's most popular features inaccessible.
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Ashish Bhagat
(@2205ash) reported
@FitbitSupport Worst support i have ever experienced till date My versa2 stopped working in a year (pathetic build quality) And the replacement is waiting at customs since past one month. No one is bothered to look it @DHL_India #poorservice
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B mackenzie
(@BSpuds) reported
from
Costa Mesa, California
@FitbitSupport my Fitbit Alta hr I tap and nothing shows I can’t get the time and a text hardly comes through. It says it connected and it shows my steps on the app. I’ve synced it twice and still I can’t get the time help. Beth 714-865-1707
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K H
(@KHKind2017) reported
@fitbit Problem is the devices are often poor quality, beak often, and even when under warranty looks like takes a month for replacement. Had Fitbit since 2015 but I can see why friends prefer other products.
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liz
(@cziz) reported
@fitbit after resetting versa to factory settings it will no longer charge? All was fine before hand and I am now waiting for an email about warranty. This was working perfectly fine. I was told it was unusual but looking on the community it’s not! Any help !?
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Coffee Queen
(@Oliphae) reported
@FitbitSupport Restarting it doesn’t do anything. It’s the internal battery that is the problem.
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Shruti Mansinghka
(@Shrutik1306) reported
@FitbitSupport Well the issue still persists
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Jenna
(@heymallorie) reported
@FitbitSupport Hello, my fitbit is showing lines on the screen where the pixels are not filling in. Can you help?
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Dhruv
(@l23d2) reported
@FitbitSupport @FitbitIN recently I had bought Fitbit special edition. Only call notification is displayed. Text mesg, such as normal text , whatsapp etc.are not displayed, pls kindly assist in resolving this issue.
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tejas p bhat
(@tejaspbhat) reported
@FitbitSupport Still awaiting response on mail. Where should I dm? Very poor response to a premium user.
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John B
(@_JuanQuixote) reported
@FitbitSupport Stand down chief I have one on the way 🤝
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David Rothery
(@DavidRothery1) reported
@FitbitSupport Hi, I'm quite new to the fitbit ionic, and due to health issues would like the sleep logging to work, currently it's missing the start part of my sleep cycle over 90% of the time, I've followed advice in positioning and strap tightness, but still no luck. HELP!
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Donna Hager
(@PurpleRide) reported
@FitbitSupport my Versa Lite is almost 3 yrs old & a couple times has slowed down by 4-5 mins. Also few wks ago the charge only lasted 1 day two different days but now the charge is normal again. Do u think this means it’s on the verge of breaking down completely due to age?