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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (44%)
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App Crashing (21%)
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Website Down (11%)
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Online Features (10%)
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Errors (9%)
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Device Failure (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Whitesville |
Online Features | |
 Nürnberg |
Sign in | |
| Dracut |
Online Features | |
| Suwanee |
App Crashing | |
 New Delhi |
App Crashing | |
| North Royalton |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Cath
(@doctorwhofan1) reported
@FitbitSupport Hello what is procedure to get full refund and return fitbit versa3. Send to sister for gift and notifications are not working. Been on to support and not resolved
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Theresa O Toole
(@TheresaOToole5) reported
@FitbitSupport My versa 2 recently updated and now its only showing 3 health stats instead of 7 and it won't allow me to add any more thru the settings. Can you help as I would like to have all the health stats I had before update
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Mayank Agrawal
(@MayankA84360862) reported
@FitbitSupport As there is no repair centre in INDIA. so how i can send my fitbit versa for repair and is there any way to fix my brick fitbit watch. also i try everything to start, but i fail . please help me to send my fitbit watch for repair
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Scott Casanova
(@scottcasanova) reported
What the **** @fitbit? For the second time a Charge 3’s display has crapped out on me. Still works fine, just can’t read anything on the face of it. This is the second one to do this. 🙄
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Cheryl
(@Cherylghosh) reported
@FitbitSupport I bought a versa 3, a week ago, first 3 days it connected well. Now last 4 days I am struggling as it disconnects and no notification is shown in the watch, restarting phone and watch. If there a place in Bangalore India that I can get help. Amazon isn't helping..
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Melinda Weeks
(@Melinda00986268) reported
@FitbitSupport my fitbit apps have never loaded after around 2months. Have told about this issue before and still having the same issues
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Cameron Oates
(@ccameronoates) reported
@FitbitSupport Already done all that, this is a problem on your end, every single time this has occurred it’s ended up being a server issue, this is not the first time this has happened
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Kellie Korhonen
(@kelliejkorhonen) reported
@FitbitSupport I have a Sense and the estimated oxygen variation graph has been missing in my sleep reports for the last three days. Is this an issue?
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Richie Gulati
(@GulatiRichie) reported
@fitbit @fitbit worst service! They will malfunction your device from backend just after the warranty of the device expire and will provide you 25-35% discount to buy new device! STOP buying their products!
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Richie Gulati
(@GulatiRichie) reported
@FitbitSupport @fitbit worst service! They will malfunction your device from backend just after the warranty of the device expire and will provide you 25-35% discount to buy new device! STOP buying their products!
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MA PT
(@MassPT) reported
@FitbitSupport @fitbit Joining the chorus about the heart rate sensor failing on Versa 2 models. Offering a discount on a new one isn’t a resolution to poor design and manufacturing. Fix or replace all of them please.
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JJ
(@JayJoachim76) reported
@drazbad @fitbit Bad Fitbit
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uckfayumptray
(@heartksm) reported
@fitbit @Pac12Network @StanfordMed My 3 month old Versa 3 is no longer tracking floors. How do I get help?!?
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Bhagwat'z
(@sagarbhagwatz) reported
@fitbit @FitbitSupport Probably the same terrible design and flaw like Ace 2..
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Richie Gulati
(@GulatiRichie) reported
@fitbit worst service! They will malfunction your device from backend just after the warranty of the device expire and will provide you 25-35% discount to buy new device! STOP buying their products!
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Richie Gulati
(@GulatiRichie) reported
@FitbitSupport @DoctaFats @fitbit worst service! They will malfunction your device from backend just after the warranty of the device expire and will provide you 25-35% discount to buy new device! STOP buying their products!
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DeeLove
(@3DD50) reported
@FitbitSupport My band won’t stay on. Please help.
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Marjolein/Kaiser 😷 💉
(@AmsterdamNurse) reported
@FitbitSupport is there an issue w syncing to @MyFitnessPal
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Carolyn Otley
(@CarolynOtley) reported
@FitbitSupport I think you’ve misread the thread @FitbitSupport - I’ve not got a problem myself?
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Nicole
(@LittleOne1031) reported
@MyFitnessPal I’ve been having trouble syncing my @fitbit activity to your app for the past two days. I haven’t changed any settings and have tried to connect with and without WiFi. Any help would be greatly appreciated!
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Hardik Shah
(@hardikrshah007) reported
@FitbitSupport Is there any plans to support Spotify offline in the future? I live in India and both Deezer and Pandora dont work here. Disappointed with upgrading from Versa 2 to 3, no longer can njoy music on my runs
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Chris Hovington
(@ChrisHov) reported
@fitbit @FitbitSupport @FitbitUK only just bought my new Fit Bit Surge 4 and it has basically just fallen off on my way to work, poor quality strap & £129 lost. Not Happy.
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Megan Bauer
(@blitzkriegbauer) reported
@fitbit @DeepakChopra Chopra’s a hack - stop pushing him on me with notifications every time I sign in.
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Megan Bauer
(@blitzkriegbauer) reported
@fitbit @DeepakChopra He’s a hack - no more annoying notifications every time I sign in.
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Subbu Param
(@subbuparam) reported
@fitbit my Versa 3 is going berserk with the counting of floors. don't seem to have too much help in the forums.. any suggestions?
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Craig L
(@Mancunia16) reported
Shocked at the appalling quality of @FitbitUK @fitbit products. Just had to post my 9 week old sense (top of the range apparently) as it died. sons too 3 weeks ago. Same as 2 of my ionic units. Of 3 devices 4 failures (133% fail rate!). Imagine fuss if @Apple were so poor?
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Annette Dashofy
(@Annette_Dashofy) reported
@FitbitSupport It's functioning normally this morning. All-day yesterday, it wouldn't let me log in on my phone, stated my password was incorrect but said Fitbit dot com was down when I tried to reset it. I could log in on my tablet but it wouldn't sync.
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Frances King
(@Frances20158823) reported
@FitbitSupport hello. My Fitbit Inspire HR is going mad! Today I'd done nearly 15,000 steps but now it says 7000! Other days it suddenly adds lots of steps for no reason! Please could you help? Thank you
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kathleen
(@kthl33n17) reported
@FitbitSupport My Versa 2 has stopped tracking my heart rate and is red on the back. I have restarted and done a factory reset and neither fixed it. Help!
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Karyn Durupt
(@karyn_durupt) reported
@FitbitSupport My Fitbit keeps losing time. Right now it is 1:53 but my watch time shows 1:45. How do I fix this?