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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (24%)
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Website Down (15%)
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Device Failure (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Pigman ®ivera
(@riv3rahuant3) reported
@FitbitSupport they have a problem with their servers since I log out of the app and it won't let me log into my account
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Carmen Johnson
(@Carmenjohnsonnn) reported
@FitbitSupport It seems like Fitbit is always having an issue. Has Anyone used the Apple Watch? Or Garmin?
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London Lone Star
(@Londonlonestar) reported
@FitbitSupport Is it a P1? What’s the eta for fix please?
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Ahmad Nazmi
(@Minalmatran) reported
@FitbitSupport any eta on the fix?
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🦄📷 Sarah \\ Stay At Home 🏡
(@purplefacephoto) reported
@FitbitSupport Thanks! Had my fitbit versa for 3 years, still going strong 💪 I look after it though so maybe that's why 👍✅ The app works most of the time but things happen, best thing to do to let the engineers fix it and do something else rather than get angry 🌿
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★·.·´¯`·.·★ ǫᴜᴇᴇɴɴɪᴋᴋɪ ★·.·´¯`·.·★
(@QuEEnNiKKi) reported
@FitbitSupport I was wondering why it kept saying I was offline. Can’t synch my steps or sign into the app.
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Blake
(@Blake_RESISTS) reported
@FitbitSupport WHAT is going on? I CANNOT get into my account. SO, I've changed my PW ... FIVE TIMES NOW ... I find out your entire SERVER is down! HERE's a suggestion ... WHEN this happens PUT AN ALERT UP! NOW, I have NO idea if my Acct will work after you fix the Server!
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Michelle Scott
(@mlynnscott) reported
@fitbit @FitbitSupport My family gave me FitBit Versa 2 for Xmas 2019. I’ve worn it most days since. This week, a couple months outside the one-year warranty, it literally fell apart with the screen hanging on by a wire. FitBit said too bad but we will discount a new one. No thx.
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Anjana Gop
(@anj_gop) reported
@FitbitSupport @samquentin1 The fixes you gave have not worked. I participate in many fitness challenges and bank on my watch to reflect my workout. How long will it take to fix this? Can you please give us a timeline?
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Troyfitness
(@Troypt1) reported
@FitbitSupport getting extremely frustrated as I cannot log into account is there a problem ffs. Might have to start using @MyFitnessPal what a let down!
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George Dadulescu
(@GDadulescu) reported
@FitbitSupport Lousy lousy service. I just bought a fitbit sense and I am unable to register it. I wore chinese brands before and this kind of problem NEVER happened. So it's true that chinese products are becoming better than yours ?!
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Mrs Amy GM
(@mrsamygm) reported
@fitbit is there a problem with the app on Android? I've been syncing my phone and band for over an hour and iv restarted my phone but nothing is happening.
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Robert Delaney
(@robdelaney007) reported
@fitbit Is your login broken. Can't login on either desktop or app.
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Kate
(@KateInTheTrees) reported
@FitbitSupport Definitely thought it was my device and went through the full gambit of Forgetting Device, Unpairing, etc, BECAUSE THERE'S NO BANNER ON THE WEBSITE STATING YOU'RE EXPERIENCING AN OUTAGE. That would be very helpful, Support Team.
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Don Keim
(@donlk64) reported
@FitbitSupport Really not satisfied that Fitbit didn't send a notice out that it was a server issue. That would've saved me much time and frustration trying to fix my Sense, phone & app!
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Amy Ovington
(@Aovington94) reported
@raunak_lohiya @FitbitSupport @fitbit Been down for hours 😩😩😩
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Kate
(@KateInTheTrees) reported
@adamwbb @FitbitSupport Exactly the same. No banner at the top of the troubleshooter pages noting an outage?! What the hell @FitbitSupport
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Nicolò Dardi
(@nicodardi) reported
@oozingoptimism @FitbitSupport Also my app is not working
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Simon
(@SiTheGooner84) reported
Hi @FitbitSupport - lots of reports for quite a long time low about your server issues and nobody being able to sync their devices - what about an update on fix time?
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Amy
(@desafiada6) reported
@Twelvesix27 @fitbit @FitbitSupport Oh I mean I’ve had a Fitbit for almost 10yrs, I love it. Every single time I think I’m ready to switch I end up buying another one. BUT their app has been a piece of **** since Sunday. Lol
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Doja Cap 🇯🇲🇩🇲
(@JessVMo) reported
Hello @FitbitSupport when will the server be back up?
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speedster__16
(@raunak_lohiya) reported
Is the #fitbit app down for just me? @FitbitSupport @fitbit
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Peter Saleh
(@PJSaleh) reported
@FitbitSupport The irony of all those people not being able to access their "mindfulness" sessions and instead stressing out thinking their gear is broken...
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Jerry Marcello
(@MarcelloJerry) reported
@FitbitSupport Status on this techical issue?
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Jessica Baron
(@JessicaBaron44) reported
@FitbitSupport When do you anticipate the issue to be resolved?
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Lisa Strugnell
(@kickarselisa) reported
@FitbitSupport I understand there is a technical issue you are working to resolve but could you give us a rough idea of how long it will take? As it's been over 4 hours now
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Keith Andrew
(@tweeting_keith) reported
Anyone else having trouble getting their Fitbit to sync today? @FitbitSupport...?
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Reverend Obi
(@nedobis) reported
@FitbitSupport Since your website said nothing about an outage, I went through the whole troubleshooting routine. Now I'm logged out and can't get back in. Gonna cancel premium and my next smart watch won't be fitbit. Lack of communication is a showstopper for me.
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🇺🇸 David Q Pyle 🇨🇦
(@davidqpyle) reported
@MonikaNiemiec3 @FitbitSupport Yep! Same here, time to look at alternatives. After 5 years I’m just so tired of the terrible service and device letdowns.
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Lisa Strugnell
(@kickarselisa) reported
@FitbitSupport I understood there is a technical issue you are working to resolve but could you give us a rough idea of how long it will take? As it's been over 4 hours now