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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (40%)
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App Crashing (24%)
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Online Features (13%)
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Device Failure (9%)
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Website Down (8%)
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Errors (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Fenton |
Device Failure | |
 Rexdale |
App Crashing | |
| Beaufort |
App Crashing | |
| Pipersville |
App Crashing | |
| Wyandotte |
Online Features | |
| Nanaimo |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Bouse
(@adambouse) reported
Not a good experience with @fitbit @FitbitSupport. My device failed and they acknowledged it was unfixable so offered me a replacement device (yay!). So they provided a label and I shipped it in — 3 weeks now and it still hasn't arrived to them (boo!). (Maybe a @FedEx issue too?)
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Erica Zornes
(@ebzornes) reported
@adams_bonnie @FitbitSupport You are not striving to fix anything. You post these issues EVERY SINGLE DAY. Aren’t YOU tired of fixing the same problems day in and day out???
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Randy Resnick (randulo)🎷🎸
(@randulo) reported
@FitbitSupport The DM about force syncing and rebooting is what solved the sleep data issue.
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Barbara Sheltraw
(@mbs54) reported
@FitbitSupport I am satisfied with FitBit, but seriously the same exact problem with every single band. My cheap Chinese bands from Amazon are okay so far, except I seem to be allergic to some chemical in the band.
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Rose
(@sfROSE74) reported
Feel like I should send @fitbit a bill for my QA work this morning. Fix your product on your own dime!
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Susan Saunders
(@Suesaunders62) reported
@FitbitSupport Good morning I am having issues with my Versa Lite. For quite a while I am not receiving notifications such as reminders to move or when my phone rings. Yesterday I did a workout at gym but it showed no zone minutes which can’t be right. Help please.
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BS with Bobby and Sarah
(@BSwithBSpodcast) reported
Today's BS is that my @fitbit is a defective product but because it happened to rear its defective head after 1 year and outside of warranty time period I'm now left with a garbage, dead product and they will only give me a discount towards purchase a brand new one?
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Ash Scott
(@H0wAboutNovak) reported
@FitbitSupport Still need support with this issue!!
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ann wall
(@shopshi) reported
@FitbitSupport Thank you so much. I’m having trouble with emails too will fix and get back to you
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Kerri Todd
(@kdogg240) reported
@FitbitSupport I don't need to learn about your warranty. I need a product that isn't faulty. Two Versa's in less than 18 months And now I'm left with an expensive bracelet that doesn't do anything. You have threads on your support page of people with the same issue dating back to 2018 😳
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IMELDA PORTER
(@iconlan478) reported
@FitbitSupport @FitbitSupport my app is still not working tonight???
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Elaine
(@ElaineElaine27) reported
@FitbitSupport hi, hope you can help. My Versa always has the wrong time on it. I have to tap numerous times for it to show the correct time. I’m no talking a few minutes out, it can be hours out. Any ideas on how to fix?
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Randy Resnick (randulo)🎷🎸
(@randulo) reported
@FitbitSupport That did work. Funny how much ongoing "maintenance" Fitbits require. Still don't get message notifications, but the hours have been spent for today.
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K e l l y
(@barbiekellys) reported
@FitbitSupport Thanks for replying so quickly. I was all set to record the issue this morning but it didn’t happen! It worked ok today 🙈 I will keep an eye over the next few days & get ready to record it - will let you know all the details you’ve asked for if it happens again 🤞🏻Thanks!
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joanne kerry
(@joannekerry1) reported
@FitbitSupport I literally gave up with fitbit a couple of months ago. Nobody will admit there is an issue connecting to a Hwawei p30lite. There is no point wearing one if I have to delete data to sync. 😤
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Vicki Webb
(@VickiWebb27) reported
@FitbitSupport Is this issue why I still can't receive text msgs? Waiting on support to get back with me
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Emily McGougan
(@EMcGougan) reported
@nickmcleanuk @fitbit @FitbitUK And they don’t even have anywhere to fix them, so if it breaks you just have to buy a new one. Mine was faulty hardware so completely not my fault, I’m so pissed! Horrible customer service!
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Pascal St-Jean
(@pstjean) reported
@FitbitSupport been a customer for over 6 years. Bought a new device less then a year ago. Steps aren't working. It's not syncing. Clearly it's broken. I just spent 30min with a very rude chat agent. WTF is happening with @fitbit you used to be a great company
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Boo Hurlock
(@boo_hurlock) reported
@FitbitSupport is the absolute worst. Your software broke my watch and all you have to say is buy a new one.
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Nadia Viznyak
(@NadiaViznyak) reported
@FitbitSupport My versa since the new update won’t keep a constant Bluetooth connection. I have to keep reconnecting it every time I want to sync it, please help!
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Erica Zornes
(@ebzornes) reported
@CountryIrish57 @FitbitSupport They aren’t trying to fix anything. I switched to an Apple Watch because Fitbit is a JOKE
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Leanne Gerrard
(@lealeagerrard) reported
Hi @FitbitSupport my mums versa is not connecting to Bluetooth anymore can you help
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penny.burke
(@pennylburke) reported
@FitbitSupport So why am I having to switch to an Apple Watch because you won’t help me? £270 and it’s going in the bin 7 months later because there’s no help from you
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Ola
(@bosunolapo) reported
@fitbit one time, I knew my floors count were not working properly and were overestimating. But who cares anyway??? As long as my goal for the day is met.
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Adam Bouse
(@adambouse) reported
Only response from @FitbitSupport? Keep waiting. Serve level expectations were set at 5-10 business days. It's been 15. "Sorry that there isn't anything we can do for you." Bad look for customer experience when your product fails *&* you miss your own timelines for replacement
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Barbara Sheltraw
(@mbs54) reported
@FitbitSupport At one point, you sent me a new band. However, all of the bands wear out at the connection to the actual Ionic timepiece. The receptionist at my office was a FitBit user and she had the same problem. She went up to Versa. And finally ended up with Apple.
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Devanand
(@dev19anand) reported
@FitbitSupport @fitbit my Fitbit is not able to connect or sync to my mobile.i have tried turning off my Bluetooth but still not working. Can you guys help me on this.
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penny.burke
(@pennylburke) reported
Paid £270 for a Fitbit sense watch 7 months ago....absolutely loved it.....screen cracks with a small knock on a cupboard and they won’t help or even offer a repair service....just not good enough! @FitbitSupport @fitbit @FitbitUK
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Jessica
(@Jessica40080553) reported
@fitbit No but @fitbit likes to cheat their customers! Selling your products with other distributors and then only warranting the ones purchased directly from you is bad business. #moneywasted
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British Orioles 🇬🇧
(@BritishOrioles) reported
@FitbitSupport hi, I bought my versa 2 around 12 months ago from Amazon and over the past week the heart rate monitor is no longer working. I’ve tried recharging and resetting it and also updating the app, but it’s not working on my wrist. It just freezes on one number all day?