Fitbit status: device issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
May 23, 12:00 AM EDT	0	0
May 23, 12:20 AM EDT	0	0
May 23, 12:40 AM EDT	0	0
May 23, 1:00 AM EDT	0	0
May 23, 1:20 AM EDT	0	0
May 23, 1:40 AM EDT	0	0
May 23, 2:00 AM EDT	0	0
May 23, 2:20 AM EDT	0	0
May 23, 2:40 AM EDT	0	0
May 23, 3:00 AM EDT	0	0
May 23, 3:20 AM EDT	0	0
May 23, 3:40 AM EDT	0	0
May 23, 4:00 AM EDT	0	0
May 23, 4:20 AM EDT	0	0
May 23, 4:40 AM EDT	0	0
May 23, 5:00 AM EDT	0	0
May 23, 5:20 AM EDT	0	0
May 23, 5:40 AM EDT	0	0
May 23, 6:00 AM EDT	0	0
May 23, 6:20 AM EDT	0	0
May 23, 6:40 AM EDT	0	0
May 23, 7:00 AM EDT	0	0
May 23, 7:20 AM EDT	0	0
May 23, 7:40 AM EDT	0	0
May 23, 8:00 AM EDT	0	0
May 23, 8:20 AM EDT	0	0
May 23, 8:40 AM EDT	0	0
May 23, 9:00 AM EDT	0	0
May 23, 9:20 AM EDT	0	0
May 23, 9:40 AM EDT	0	0
May 23, 10:00 AM EDT	0	0
May 23, 10:20 AM EDT	0	0
May 23, 10:40 AM EDT	0	0
May 23, 11:00 AM EDT	0	0
May 23, 11:20 AM EDT	0	0
May 23, 11:40 AM EDT	0	0
May 23, 12:00 PM EDT	0	0
May 23, 12:20 PM EDT	0	0
May 23, 12:40 PM EDT	0	0
May 23, 1:00 PM EDT	0	0
May 23, 1:20 PM EDT	0	0
May 23, 1:40 PM EDT	0	0
May 23, 2:00 PM EDT	0	0
May 23, 2:20 PM EDT	0	0
May 23, 2:40 PM EDT	0	0
May 23, 3:00 PM EDT	0	0
May 23, 3:20 PM EDT	0	0
May 23, 3:40 PM EDT	0	0
May 23, 4:00 PM EDT	0	0
May 23, 4:20 PM EDT	0	0
May 23, 4:40 PM EDT	0	0
May 23, 5:00 PM EDT	0	0
May 23, 5:20 PM EDT	0	0
May 23, 5:40 PM EDT	0	0
May 23, 6:00 PM EDT	0	0
May 23, 6:20 PM EDT	0	0
May 23, 6:40 PM EDT	0	0
May 23, 7:00 PM EDT	0	0
May 23, 7:20 PM EDT	0	0
May 23, 7:40 PM EDT	0	0
May 23, 8:00 PM EDT	0	0
May 23, 8:20 PM EDT	0	0
May 23, 8:40 PM EDT	0	0
May 23, 9:00 PM EDT	0	0
May 23, 9:20 PM EDT	0	0
May 23, 9:40 PM EDT	0	0
May 23, 10:00 PM EDT	0	0
May 23, 10:20 PM EDT	0	0
May 23, 10:40 PM EDT	0	0
May 23, 11:00 PM EDT	0	0
May 23, 11:20 PM EDT	0	0
May 23, 11:40 PM EDT	0	0
May 24, 12:00 AM EDT	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

Errors (29%)
App Crashing (25%)
Device Failure (18%)
Online Features (11%)
Sign in (11%)
Website Down (7%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Website Down	10 days ago
Bigastro	Sign in	28 days ago
Gilbert	Online Features	28 days ago
Reutlingen	App Crashing	28 days ago
Bangor	Device Failure	29 days ago
Charlotte	Errors	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Helen McGrane (@bodhicat) reported 14 minutes ago
@FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!
Kelli Bachman (@kabachman) reported 14 minutes ago
My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.
Mikko Tuomela (@mikkotuomela) reported 16 minutes ago
@FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.
Posing for Pink (@PosingforPink) reported 16 minutes ago
@bookishbish @FitbitSupport #same but @FitbitSupport is never helpful, just spits out an auto-response of useless “troubleshooting” steps for users when it’s their known system error.
sentient ball of stardust (@WhatTheMrsHeck) reported 22 minutes ago
@fitbit fix the glitch where the screen wake keeps auto selecting button and motion when I only want button on. Its making me want to toss this thing waking me up in the middle of the night flashing me in the eyes, and the battery is dying like crazy. Husband and I both are mad
Heidi McLoughlin (@heidimc2) reported 24 minutes ago
@michelleormsby @FitbitSupport I think we all need to ditch Fitbit and move to something else. They haven’t even bothered replying but then it’s probably because they’re inundated with the same problem - the move to Google isn’t working! I’ve had fitbit watches for 10 years but this hassle isn’t worth it
ও ღ (@Zoe24354074) reported 24 minutes ago
@FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.
John Rooney (@John_Rooney) reported 27 minutes ago
@FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!
Matthew Halmshaw (@matthewhalmshaw) reported 29 minutes ago
@FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old
Kenny Wong 🇲🇾 (@kennywong) reported 30 minutes ago
@FitbitSupport The link you sent doea not address my issue. I've sent a DM
David Martinez (@DMARTINEZ_85) reported 30 minutes ago
@FitbitSupport Took all those steps, still not working.
JC5412 (@JC5412154088) reported 30 minutes ago
@FitbitSupport @Google After more then a decade using Fitbit watch for GPS tracking of my (hundreds) of exercise, I inform you that I am leaving the brand. On my Sense 2, the GPS is since beginning of the year total garbage. You screwed up. ByeBye
Sandwichbagdad (@sandwichbagdad) reported 32 minutes ago
@Fitbit @MadeByGoogle I returned a faulty Fitbit weeks ago and am still waiting for my refund. Two written promises of payment this week — both broken. Formal complaint lodged with Consumer Affairs Victoria. Case ref: 5-4942000039518. This is unacceptable. #Fitbit #GoogleSupport
ᗩᑎᑎE (@SrslyStressed) reported 35 minutes ago
@FitbitSupport why doesn’t the activity on my Fitbit show the same activity on my phone app? I’ve tried shutting it down, syncing but my hourly move goals don’t match up
ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported 36 minutes ago
@JLamp72 @FitbitSupport The worst part is no one is available to help with this process. I was on chat for 30 minutes trying to get my account migrated. And nope. Now I'm locked out of my fitbit
Shashank (@joinshashank) reported 39 minutes ago
@fitbit one of the worst electronic gadgets i have used and lost. Claims 50m water resistant, when swimming it stopped. Waste of hard earned money and emotions. Why have you given a swimming tracker? So that it stops and customer should by new one???
Eneleak🍷 (@kaeleneak) reported 40 minutes ago
@FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?
Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 43 minutes ago
@FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed
Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 44 minutes ago
@FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …
кιяιη (@thecheekyscamp) reported 44 minutes ago
So @FitbitSupport help is beyond useless. And they refuse to let you log a complaint! Utter **** show of a company #fitbit
Paul DeKraker (@DeKrakhead) reported 45 minutes ago
Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.
Professor Lycan (@ProfessorLycan) reported 47 minutes ago
I think it’s time I ditch @fitbit as a brand. They did a software update a while back and my battery went from lasting several days to lasting just about 6 hours. Yesterday I plugged it in at 68%, after 10minutes it went down to 63%. I can’t fathom a reason something like that would happen. This morning at 7am it was 100%. It died around noon time. This is designed obsolescence. @FitbitSupport What brand should I swap to?
Sanjay D (@sanjayk0303) reported 47 minutes ago
@FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me
KaLea in TX (@TexasKaLea) reported 50 minutes ago
@FitbitSupport Not everyone wants to merge data with Google for sign in or anything else. After your cutover date in May - you lost me as customer of over 10 years!
John OConnor (@jeoconnor56) reported 51 minutes ago
@fitbitsupport, my android fitbit app (version 4.6) doesn't have the option to move my data to Google, as shown in your online help page. How can I move my fitbit data to Google? Thank you.
Rico McCoy (@_CoachMcCoy_) reported 53 minutes ago
@FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.
🚩 राजीव कौशिक 🚩जय हिन्द (@JindagiKyaHey) reported 56 minutes ago
@FitbitSupport since morning trying to pair the watch with app but nothing is happening. WHAT A POOR TECHNOLOGY 😭UNABLE TO UNDERSTAND WHY PEOPLE USE FITBIT
Phil Baines (@Findel) reported 57 minutes ago
@madebygoogle @FitbitSupport Can you help with this?
aztecab (@aztecabhuijing) reported 1 hour ago
@FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?
Kelli Bachman (@kabachman) reported 1 hour ago
So @FitbitSupport won't help me with ANYTHING.....neat