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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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🇨🇦someday its too easy 🇨🇦
(@THEREELBROW) reported
@UberTroy @fitbit It's gotten worse since Google bought them literally are selling them broken and they acknowledge ir and won't fix. I'm thinking a Garmin or galaxy watch next myself. I do enjoy tracking my steps and what not. I think with your new lifestyle you'll enjoy the watch
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Tamarin Lee
(@LeeTamarin) reported
@FitbitSupport I have a fitbit versa lite for a couple of years and when on full charge lasts for 3-4 days until 3 days ago when the battery started to drain fast - 2 hrs before its fully drained. I have remove notifications, sych but to no avail. Where do I get help in AK?
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Unique Treasure
(@TreasureUniqueT) reported
@FitbitSupport hope you can help. My fitbit is not recognising my walks… also the light is getting so dim I can’t see it unless I’m a darkish room
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kt wag
(@ksw1888) reported
@fitbit @FitbitSupport is the absolute worst. Hard to get my steps in when I have to contact them every few hours to have them have me do a reset and contact them later. Loololololo
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Sandra
(@SMDofficial) reported
@RachieBlossom @FitbitSupport From what I’ve read on the support forums it’s been a known problem for a while and nothing seems to have been done about it. Let’s see how their customer service holds up but I wouldn’t be purchasing again as it stands
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CordialCortex
(@CordialCortex) reported
@NoireWriter @fitbit @FitbitSupport Yeah right! that one pisses me off too ******* Apple changed my settings and the last upgrade. Next thing I know all this shits going up to the cloud. I want to pull up a simple document I gotta go to the Internet **** that.
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Dave
(@DavidAmbs1) reported
I’m laying down to take a nap and my @fitbit buzzes to tell me I’m 37/150 to win the hour. What ******** does that even mean?
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Jackie Townsend
(@JTelphaba6) reported
@FitbitSupport I charged my Inspire HR last night and today my active minutes are disappearing off of my device and not showing in the app. I did 2.0 miles in about 33 minutes. At one point I had 12 minutes, it went down to 3, then to 1 and then 0. I went to the community pages
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Matt Wilson
(@WilsonHack) reported
@FitbitSupport my Fitbit isn’t tracking steps. Need help.
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Rada Milana
(@RadaMilana) reported
Hi @FitbitSupport I bought my son Lux and trying to set up his Fitbit under my account but the only options for setup are Ace for kids. Can he not use his Lux in my family account? Help pls. I have a very disappointed child rn. 🙏🏼
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Farmer Stinky
(@FarmerStinky) reported
@FitbitSupport Thanks for your reply but no thanks, I already got the song and dance about the replacement policy from some poor customer service guy. You could have just told the truth when I asked and I wouldn't have sent my broken (but clean) device. #Fitbit
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Mathieu Gagnon
(@TruPlaya1870) reported
@FitbitSupport Thanks for the info and I already saw this but again that doesn't apply to me to have that many floors climbed per day honestly. Before the latest update, it didn't have that issue/bug.
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Peter Durnan
(@Leedsfan247) reported
@fitbit @FitbitSupport Hope it lasts longer than my Charge 3 I’ve had 3 replacements in 3 years and the latest replacement failed after 10 months and all you offer is a discount - from another unit which will probably fail?? Poor quality poor customer service
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bri_v3r | thx for the dopamine!
(@caff3ine_fiend) reported
Welp it officially happened today The @fitbit Charge 4 I bought in Nov 2020 (to replace a defunct Alta HR) is broken/has lost its strap connector clips. They (made of relatively cheap plastic) have snapped off *into the strap*. What the heck do I do now, @FitbitSupport ?!
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Just a chick 🐥tweeting
(@KristineAz) reported
@FitbitSupport how do I fix the time on my Versa 2 if I’ve already synced it & looked for updates? It’s currently 11:12pm & Versa says 9:39.
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Karen Pailing
(@pailing_karen) reported
@FitbitSupport Hi, I’ve just been on holiday & after swimming in the sea, my Fitbit Ionic has totally died. I thought it was water resistant to 50M otherwise I wouldn’t have worn it for swimming. I’ve tried it in rice for 24hrs, still dead. Please help 🙏
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C🐈⬛
(@stfucathy_) reported
My screen just came off my Fitbit, I wasn’t doing anything? Wtf #fitbit @fitbit @FitbitUK @FitbitSupport
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Casey Goldie
(@CaseyGoldie_) reported
@FitbitSupport Hi, I spoke on live chat this morning as my versa 3 doesn't sync well anymore. I have to do the troubleshooting steps every day almost. The guy said this morning that it shouldn't happen again, but it's not syncing again tonight. Can someone help please?
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I Only Ask The Truth Be Told.
(@leo14506) reported
@FitbitSupport Could someone please reset the Deezer link in the Fitbit app under the media heading. Still getting th uh oh! Unable to connect to the server!
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Pablo
(@BoxerPupDad) reported
@fitbit My wife and I have owned various Fitbit for years, but I just tried to change the band on her Versa and it is without a doubt the worst piece of product engineering I have ever encountered! Who designed this piece of crap? Time to switch to an @Apple watch!
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Jen Persad
(@persad_jen) reported
@FitbitSupport I gave up trying to fix my old charge. So I purchased a charge 4 , 2 months ago (December 2022) the ******** the one side completely broke along with piece from the watch . Do I take it back to Costco or send it to fitbit ? @fitbit really enjoy having it
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Melody Heck Gatto - Author
(@BookChick58) reported
5.5 hours and my @fitbit is still refusing to update my @Bitmoji . Is it just me? Anyone else having this issue? (and I've tried everything)
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Ben Casey
(@theonlybencasey) reported
@FitbitSupport Hi there! My wife bought a FitBit Sense about a month and half ago and she's having a few issues. 1- The battery doesn't last more than 3 days, and 2- there's some rubber starting to poke out of the back of the watch (I have a picture of the issue).
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✨Anxiety girl!✨
(@AnxietyBlob) reported
@FitbitSupport I just got a new Fitbit sense & not sure if it’s accurate in recording heart rate? Also it’s not recording the floors either? Any help? It’s saying my heart rate is up in the 90’s while at rest & I know it’s not.
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☠️Empress Herstory☠️
(@herstory07) reported
@AProfsLife @fitbit I have a Fitbit 2 and found some nice (and free) watch faces. I just wish it was easier to shut down.
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Jeffery Barnes
(@devJeffBarnes) reported
@FitbitSupport The Stress Management value system is far from reliable as its' values change. Ex. A week ago, all my stress values were in the high 90's, now those same values have changed this week. Unreliable. My confidence in all the data is now broken.
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PT Pete
(@petergchap) reported
@FitbitSupport hi there, I bought a versa 2 lest than a year ago and the strap has broken. Do you guys offer replacements?
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pallavi sanyal
(@magicvelcro) reported
@FitbitSupport So i have a replacement device on the way. Will i get a new charger?? One of the prongs on the charger has retracted. On your forum it seems several ppl have same issue, causing charging probs. Btw, fitbit sense hasn't charged in 2 days!!
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“Thee Stereotype” Tron F’n Blow
(@UberTroy) reported
@THEREELBROW @fitbit Fit bits seem so complicated. I have a friend who had a **** time with their customer service. I’ve not been an apple fan either. Gone back and forth a lot. It was cheaper this time and way less trouble than before so I caved.
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Nonexistent Ducey/Sinema Voter 🦄
(@PhxGOP) reported
@fitbit is your app/website broken? Both online and on my app I can’t see total steps, distance, or zone minutes? @FitbitSupport