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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (57%)
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Online Features (15%)
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Website Down (10%)
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Errors (8%)
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Device Failure (6%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Katy |
Website Down | |
| New York City |
Website Down | |
 Vermilion Bay |
Errors | |
| Cedar Rapids |
App Crashing | |
| Toms River |
Online Features | |
| Vancouver |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Claire Marsh
(@missferdy) reported
@FitbitSupport my fit it has stopped charging it is nearlyb2 years old. Have cleaned contacts and pins but no luck. This is the 2nd one that has broken not impressed
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ShaqJ
(@ShaqJohnson9) reported
@FitbitSupport hello. I’m having trouble updating my contacts on Fitbit. FB contacts nor regular contacts will add. Turning phone on/off did not fix the issue Tried contacting regular support and it is not working. Have you any suggestions?
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Alpana Chakravarti
(@GoldenMama44) reported
@FitbitSupport Hi. Child's Ace 2....have set up a Fitbit account but won't let me log in. Says wrong email. Done it with 2 different emails now....pls help he was really looking forward to it.
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akay arora
(@akshayarora747) reported
@parkjames @FitbitSupport @FitbitIN My patience has crossed all limits and your team still cant find way out to address my issue. I know u might have lot of work to do but its only customers who make your company. Merry Christmas.
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Proudly Cincinnati
(@ucbcat4life) reported
@fitbit hello - just opened brand new Fitbit Sense. It will not charge. Have tried multiple plugs/outlets and cleaned sensors. I now see lots of people get brand new faulty products from @fitbit Please help. Thanks
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🌏🚶🏻Hodophile 📷
(@CoolSky_) reported
@FitbitSupport Fitbit Versa 2's screen turned to green all of the sudden. The screen is dim as well in all brightness modes. The problem remained the same even after the factory reset. @FitbitIN @fitbit
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Petey Pablo
(@PeteyPablo623) reported
from
Phoenix, Arizona
@FitbitSupport I'll try that and see if it works. I was thinking maybe that I'm having a battery issue.
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Charlotte dunning
(@Chardyxo99) reported
@FitbitSupport I turned on my Fitbit after a few months and my passcode stopped working, now I'm locked out my Fitbit and I accidentally removed the device from my account and can't get it back on. please help
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Kathy McCarty
(@FayCtrPrincipal) reported
@FitbitSupport my new inspire2 is not tracking my sleep. I just got it Wed I Han no trouble with my previous inspire hr
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scott seeland
(@scottseeland) reported
@FitbitSupport please contact me. I am looking for some help
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Bohn
(@tweet_my_bot) reported
Such a poor customer experience. Got @fitbit sense for Christmas, spent the whole day trying to get it to sync with the Samsung Note. Does not work!! If technology is not plug and play these days your company is not future proof, sending back will try get @Garmin watch!
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Clair Brothwood
(@ClairLouise92) reported
@FitbitSupport I ordered on 15/12 had an email confirming it had been shipped on 16th and was told 4 working days. It’s now 6 working days and still nothing When I try to track the shipping it says it’s was dispatched from the Netherlands!? on 16/12 but nothing after please help?
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akay arora
(@akshayarora747) reported
@FitbitSupport @FitbitIN I think only santa can help with the watch now. No response has been received from your team except vague promises. Merry Christmas.
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Sagar Chaturvedi
(@sagar_opines) reported
@FitbitSupport my brand new Fitbit versa lite doesn't have an upgraded Firmware, it's not sending me notifications from my phone, and Spotify app is not getting installed. I have tried every solution recommended on the internet. Can't find your service center in Indore. HELP!
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Ben Taggs
(@taggs_b) reported
Never order from the @fitbit website! They say delivery in 2 working days, then 4-5 on the email...it’s now been 5 days, no delivery! And the support is just terrible! Maybe go to @curryspcworld instead!
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Nikhil Jha
(@NikhilJha1987) reported
@FitbitSupport my watch is not working properly, what to do and whom to contact. Please help
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Greg Sarafan esq
(@GSarafan) reported
from
Jersey City, New Jersey
@FitbitSupport Thanks fitbit support. Actually I have a question for you. When I try and change my photo it says Access Denied and Unable to Save Cropped Images. I tried pre cropping the image but it doesn't help. What should I do?
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Simon Wood
(@simdiesel18) reported
@FitbitSupport trying to set-up kids new fitbits. Are your services down?
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David Loveday
(@dailoveday) reported
New @fitbit charge 4 will not set up properly.....any help @FitbitSupport #Disappointed
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Lisa Reinders
(@LisaCaroleR) reported
@FitbitSupport I need understand how to use tap function on Fitbit charger 4, I have tried two fast, two slow, neither has worked yet
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neil dawkins
(@oniztiptoes) reported
@FitbitSupport help happy xmas. New fitbit charge 4 seems to work but won't update . tried wifi Bluetooth off, 8 second reset on LH button , all failed. any ideas?
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But honestly!
(@BurnleyEms) reported
@FitbitSupport versa2 has been draining quickly in the last few days. Yesterday drained completely in minutes. Today I have no heart rate or sleep readings. Seems like there’s a lot of people having the same issues. What’s the problem?
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Mary Harada
(@MaryHarada) reported
@FitbitSupport my sleep records are really off. I wear my Fitbit 24/7 except for shower and charging the device. But sometimes the sleep mode doesn’t even record? What can be done to fix this glitch? Thx!
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Paul-Ove Eidem
(@PrinsessePeach) reported
@FitbitSupport When I was setting up a new Charge 4 I tried to add a new watch face and was told to update the Fitbit, but there was no update other than the settings app, after that app update the settings app doesn’t work anymore and I don’t know how to fix it.
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Signaller
(@wrkirkwood) reported
@FitbitSupport Still no delivety and i dont understand especially when i am unable to speak to DHL to find out where my item is and you are not even trying to help
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Key Behaviours
(@keybehaviours) reported
Hi @FitbitSupport, I can't upload a profile picture to fitbit. I get a message saying access denied as cropped images can't be used. Any help please?
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🇺🇸Du 🏳️🌈
(@duve) reported
I went to sync my @fitbit and the app has lost all my data (except for some exercise stats from this October) going back to 2017. WTF?
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Neznámý Záhadný
(@neznamy_zahadny) reported
@tweet_my_bot @FitbitSupport @Garmin Systems are down because of Christmas. Same thing with Xiaomi last year. Just wait one-two days.
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Selina Cascone
(@selcascone) reported
Have had a heart problem from birth and asked for the fitbit sense for Christmas only to find out that ECG is not supported in Canada... thats half the reason I got the watch. Will be returning and getting apple watch instead. @fitbit
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BeckyD7070
(@BeckyD7070) reported
@FitbitSupport What’s up with my versa lite. Loses about 12-15 while I sleep. And also has slow synching issues. I’ve tried all the regular 💩 you suggest. Reboot. Turn off bluetooth. Delete readd app