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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (51%)
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Online Features (17%)
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Errors (14%)
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Website Down (9%)
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Device Failure (6%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Arlington |
Errors | |
 Halle (Saale) |
Errors | |
| Lewisville |
Online Features | |
 Fréjus |
Online Features | |
| Calais |
Errors | |
| Ironwood |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Philip Bowser
(@pb0ws3r) reported
.@fitbit Correction. The force quit/restart fix failed to work. The time on my fitbit is drifting away from the correct setting again!
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Meryem Gifts
(@meryemsgifts) reported
@fitbit @fitbitcustomerservice terrible customer service, I will never buy another fit bit. 1 year warranty, died a couple of weeks later. I spent weeks trying to figure out why my fit bit didn't work. Only to be told out of warranty and offering a discount on a new one. No new
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Gwendolyn Druyor
(@GwendolynDruyor) reported
Hey @fitbit @FitbitSupport! Does the Charge 4 support bicycling? Have you solved the problem? #cyclinglife #cycling #fitness
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FatGoatWalks
(@FatGoatWalks) reported
@FitbitSupport I have a Versa 3 which repeatedly goes to a state whereby I have to shutdown the device in order to restart t and see how many steps I've done. I have just restarted and it's already showing me nothing on swiping up!!!
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kp
(@pagelbagel92) reported
@FitbitSupport hey, is the app/website down?
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Abby Freerksen
(@AF2313) reported
@fitbit extremely frustrated with your product, customer service and drive to fix anything!!!!!!!
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Louisa shelby
(@Louisashelby2) reported
@FitbitSupport I have a fairly new phone, GalaxySE 20 Andy furniture doesn't since automatically and sometimes when I go into account and click on since it doesn't since or it takes a long time. I called once and you guys helped but the fix didn't stay.
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Elvis #Campeones22🦅
(@ElvisTavarez04) reported
Hey @FitbitSupport @fitbit my Versa 3 the battery 🔋 until Saturday the charge slow faster and I updated my wearable.
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Caramelhoney1@gmail.com
(@Caramelhoney1g1) reported
@FitbitSupport I need help. 2 Fitbit sense stopped working back to back within 3 months. Call center is horrible. Astrid, in particular. I was told via chat that the shipping would be expedited both ways so I can receive a replacement before my vacation. They lied!
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Kadak
(@desikadak) reported
Hey @FitbitSupport I am not sure but this something too disappointing. I had two Charge 4 watches and both have a broken belt within the waranti period. I replaced one of them and based on my recent communication with customer care, they say the other one doesn’t exist?
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Is fully vaccinated.
(@ScottKBiz) reported
from
Manhattan, New York
I know it's a first world problem, but @MyFitnessPal and @fitbit not syncing is annoying as hell.
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Lynne Kudzy
(@lindsay303) reported
@FitbitSupport I have been tweeting with support for 90 minutes about a defective Luxe. THE WORST AND MOST NONPRODUCTIVE 90 minutes
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💜♠️💚Linda G 🇪🇺 📷 ☕️😾
(@LindaGge) reported
@FitbitSupport can you please help? my Inspire 2 started logging some exercise or something and it won't stop, how do I get it to go back to the normal screen?
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EAallDay
(@anthan73) reported
@NjTank99 @FitbitSupport fix Frank’s Fitbit now !
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bigfan416
(@bigfan416) reported
@FitbitSupport I’ve already done all the possible resets that all the support article and info suggests. This all started after we did the latest software update. Looks like lots of people are experiencing the same issue.
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k i r s t y
(@KirstyMillar_) reported
@FitbitSupport hi, my versa has went black and won't restart. Followed various methods of restarting and rebooting but no joy. Can you help please?
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Jonathan
(@97Jonathanbrown) reported
@FitbitSupport please can someone contact me regarding a screen issue I’m having. Woke up this morning to a flashing screen, either flashes or is just blank. No impact issues, just wearing round house or for running. Purchased November 2020
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Noel Batchelder
(@batchelder_noel) reported
Purchased my youngest @fitbit a couple of years ago. Supposed to be waterproof according to specs. Stopped working immediately after swimming with it. Zero support in South Africa. Vague response from various retailers. Now HQ respond with we don’t fix them? Disappointing.
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yahya
(@y11554455) reported
@FitbitSupport So far, the problem has not been resolved I had the problem since I installed the update. I want to go back to the previous version
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Gopal Sharma
(@ImGopal7) reported
@rafazramo @FitbitSupport Second you on this Omar. These products are designed to last for 12 months. Fitbit is a let down @FitbitSupport
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Rob Broumley
(@robmari1) reported
@FitbitSupport I used to love fit bit and have for the family, and the times I did have a problem it was sorted rapidly, I have a fit bit versa that has gone totally dead and have been trying for over a week to sort it nothing please give me a tel no for me to speak to sad custom
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noel lerner
(@noel_lerner) reported
@FitbitSupport issue of syncing fixed by updating app thanks.
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Samrat Saha
(@samraatsaha) reported
from
Kolkata, West Bengal
@FitbitSupport after ur new update on ionic steps are started auto count even if after not wearing ot. Fix it asap or let me know how to degrading to previous version
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Is fully vaccinated.
(@ScottKBiz) reported
from
Manhattan, New York
I know it's a first world problem, but @MyFitnessPal and @fitbit not syncing is annoying as hell.
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Philip Bowser
(@pb0ws3r) reported
.@fitbit Your website & tech support needs updating. My device time was off 10 mins. Website had no help that I could find. Tech on chat told me I don't have an account (I do). Eventually tried force quit and restart of app by myself (hail mary pass). It worked. Not enchanting
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Steve V
(@h00d1niii) reported
@NjTank99 I had the same issue a while back. Contact @FitbitSupport and they are pretty good about issueing a new device if you have been using it regularly.
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Colin
(@Cjmul85) reported
@FitbitSupport any idea when the issue of the versa 3 not recording floors and sleep correctly will be resolved?
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Robin
(@Newtmo214) reported
@FitbitSupport Having syncing issues again. Tried everything in the forums and it still won't sync. Did chat support, it didn't help and we were disconnected.
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Nick Wignall
(@nick_wignall) reported
@fitbit Versa OS 4.2.2 is turning Versa's and Versa2's into wrist pepples. Fix this now
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Sandi
(@Squigglee) reported
@FitbitSupport please help. My fitbit won't update the software