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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (30%)
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App Crashing (30%)
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Errors (20%)
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Online Features (8%)
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Website Down (8%)
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Device Failure (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Düsseldorf |
Device Failure | |
 Cavaillon |
Device Failure | |
 Tampa |
Online Features | |
| Milwaukee |
Website Down | |
| Pataskala |
App Crashing | |
| Kenney |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Bob
(@StonkBoiSummer) reported
@FitbitSupport The Charge 4 has a know issue where the clasp meets the watch. The peice does not hold up to stress. Because failure will happen after 45 days Fitbit continues to sell the Charge 4
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Josh Blum
(@JBZ_diver) reported
@FitbitSupport I just bought my wife a charge 5 as a gift with the 6 month premium trial. Fitbit opened the premium under my account and support says we can’t cancel and give the trial to my wife. This can’t be true? Help!
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Rachael
(@Rachael21886191) reported
Just wondering if anyone can help me; I have a @fitbit versa 2, I've recently had to change my number and therefore got logged out of my @fitbit account after EVENTUALLY getting back into my @fitbit account my Versa 2 died- will not charge or turn on at all
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Whatever
(@vbontempi) reported
from
Denver, Colorado
@FitbitSupport No, once again let me tell you that I have better things to do with my time than try to fix your product. You have my feedback use it to fix things on your end.
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Carlos Morales
(@cmasm) reported
@fitbit & @FitbitSupport very dissapointed about your customer service I had a charge 3 that used to have a problem to sync and load new upgrades, after applying a workaround from your tech support the device is not longer, PLEASE HELP !!!!!
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Bob
(@StonkBoiSummer) reported
@FitbitSupport The Charge 4 has a know issue where the clasp meets the watch. The peice does not hold up to stress. Because failure will happen after 45 days Fitbit continues to sell the Charge 4
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Roy Williams III
(@connectedNOLA) reported
@FitbitSupport my notifications are not working on my Charge 4. I tried the troubleshooting tips on the website a couple times and still no luck. Any recommendations?
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sjoshi
(@5a5dc77481b64db) reported
@FitbitSupport my IONIC overheated and not working now. Loyal customer of fitbit since last 5+years, please help
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Terry Chapman
(@terry4al79) reported
@FitbitSupport hello. I have a Fitbit Alta hr & it died today… I forgot to charge it.. now I can’t get it to do anything… help!
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Mission CyberSafety
(@aninditagmishra) reported
@fitbit @FitbitSupport Hello #Fitbit India!! Your customer care no is continually switched off. I need servicing of my watch? Who should I contact in #kolkata. Can you please help?
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😑
(@DeeDaYeet) reported
I flushed my @fitbit down the toilet at work today. My clip fell. I quickly submerge my hand (yes, I did) and a millisecond before I reached it the POWERFUL industrial automatic flush spirited it way. It belongs to the sewer gators now.
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Melly Terui
(@MellyTerui) reported
Hey @fitbit @FitbitSupport what are you doing to resolve the issue of the last update?!? We are sooo many users with the problem? Plese inform!!!
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fat rat
(@katrina_edtwt) reported
@FitbitSupport Shut ******** up
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Maria Lacey
(@Maria_Lacey1) reported
Need help with #Fitbit #charge4 The screen has totally gone and I've tried turning it off, rebooting etc to no avail. The watch is still tracking to my phone though. Anyone know how I can get the screen info back? @FitbitSupport @fitbit
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Diana Jones
(@MissReadsALot36) reported
@fitbit I just spent an hour “troubleshooting” a broken Sense. I’m supposed to trouble shoot more … how?! It’s a dead 300 dollar watch. How do I get this fixed without wasting more time? Google tells me this is common for ya’all.
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Martin Robertson
(@mrtnrbrtsn) reported
@FitbitSupport hey. I used to be able to raise my wrist and my Fitbit would light up or give me my alerts but it’s stopped doing that since the battery died on Sunday m. Is there anything that can be done to fix this. Thank you. It’s a inspire HR model.
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Tim Cobb
(@timcobbpr) reported
@fitbit help. my watch has frozen and is stuck on Sept 23. Can't get onto website with my log-in to resolve
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Aman Tewari
(@TewariAman) reported
@FitbitIN @FitbitSupport could you please help. I tried to preorder charge 5, my payment got deducted but no order was placed.
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Christina Carle
(@Cctina27) reported
Is there a glitch in the newest update for Versa Lite @FitbitSupport ? I’ve been dealing with mine not syncing and falling behind on time. Based on the Fitbit forums, it looks like I’m not alone. I’ve tried everything recommended, as it appears others have too, without success.
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Eirian Davies
(@eiriand73) reported
@FitbitSupport is there an issue with sending verification emails? Attempting to create account, verification email has not been received, requested numerous occasions.
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James Edward Oxley
(@oxleyjames) reported
@fitbit @FitbitSupport Hey I've had 4 fit bits stop working after a couple of months recon it's worth trying the charge 5 or should I just accept the fact you make absolutely trash products?
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Kusjka du Plessis
(@kusjkaduplessis) reported
@MyFitnessPal I really love your app, it's just annoying to constantly have to disconnect and reconnect my @fitbit in order to track my exercise for the day. Is there a fix for this? :)
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Tim Johnsey
(@TimJohnsey1) reported
@FitbitSupport okay, now I am getting really pissed off. I have to message you on ******* twitter to get help with my Charge 5 that is DOA 3 hours in?
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robert hair hole
(@billboy1i) reported
@FitbitSupport you watches are rubbish your customers care rubbish rude people. I have Fitbit. Charger and. He just. Did not want to know my watch is not working and he would not honeur the warenty .
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Emke Mol 🌿
(@EmkeMol) reported
@FitbitSupport hi, it’s been over 8 days now that my claim to replace a broken strap was approved. When will you send it?
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Sarah Baldwin Kontitsis
(@SarahBaldwin82) reported
@FitbitSupport hey guys. I was offered 90 day free premium trial and accepted it and the next day my credit card was charged for the year. Truth be told I’m not impressed. Can someone help? Thanks
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Charlie Latto
(@Charlie_Latto) reported
@FitbitSupport Hi, my wife's fitbit has stopped working, won't turn on at all. Bought in Nov 2019 (UK) so hoping still in warranty. It's an Inspire HR. Can't find the serial number but bought from Amazon and have the ASIN. Any chance of a fix or replace?
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Julia Q❤️
(@Julia31325983) reported
@fitbit Terrible product
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Ted Bilich
(@TBilich) reported
Help @fitbit! I just got new Charge 5. giving Inspire 2 to son. When clear data on fitbit, it doesn't go to the "pairing" screen. Is there a good tutorial or other resource to COMPLETELY factory reset?
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pawan sachdeva
(@pawansachdeva68) reported
@FitbitSupport the issue is resolved. thanks