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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (37%)
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Online Features (20%)
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Errors (18%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Hannah
(@Spampoodle) reported
Appalled by the service from @FitbitSupport and @FitbitUK - issue with my devise and just been told to wait for someone to contact me… over two weeks later and STILL no response. #ShouldHaveGotAnAppleWatch
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Martine
(@tinusp30) reported
@FitbitSupport Why do I get notifications all day and all of a sudden it stops? I haven’t received one notification in the last hours. This happened more lately. It comes and goes. What can I do to fix that????
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Shruti Singhania
(@ShRUViKz) reported
@FitbitSupport My fitbit luxe just got froze.. it's not evn a week I hav made the purchase.. being such a big brand it's a matr of shame nd disgrace that u have such petty issues in ur high end brnd.. Kindly help restart or restore my device
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Brittany
(@britt_27) reported
@FitbitSupport I am trying to reconnect my Aria 2 to a new wifi network and it will not go into “wifi discovery mode” after pressing the button inside. It just keeps showing the scrolling setup link. Help?
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Emma
(@EReganPiercing) reported
@fitbit Fitbit has broken again, this time it managed a year; the one before that only made it six months! Still no explanation as to why they keep dying!
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Peter Czanik
(@PCzanik) reported
I guess, @fitbit guys are better at #motivation than at #math :) I just got a message saying: "Two more days to reach your weekly exercise goal" Well, there is only one minor problem here: today it's Saturday. Only one day left from this week :)
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Ben Crawley
(@bencrawley82) reported
@FitbitSupport my Versa stopped charging this morning and is getting hot when I leave it in the charger. Please help!
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Geoffrey Gilbert
(@geoffgilbert1) reported
@fitbit What Service? All you have done is erroneously tell me I am doing it wrong. Never admitting the Inspire is a piece of ****!
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Wally Walberg
(@Dude1Wally) reported
Just be careful when buying products on their website. They will steal your money!!! And no help from Fitbit.... @FitbitSupport
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Alex K
(@AlexWithAK) reported
I just emailed @FitbitSupport and got an automated reply saying "Sorry, we no longer offer email support." I really can't believe how bad my experience owning their product has been. It's like a comedy of errors.
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Claudiahennessy
(@Claudiahenness4) reported
@elizadoalot54 @FitbitSupport I have an issue with one of the functions within Fitbit premium, reported it nearly 8 weeks ago now. Still being told I’m in a queue. Every 2/3 weeks I get an email asking me if I still have the problem. Unbelievable-YES because they haven’t fixed it!!! 🙄
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Max Miceli
(@MaxonLax) reported
The display on my @fitbit is broken... does this mean I'm going to die?
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Whatever
(@vbontempi) reported
from
Denver, Colorado
The screen just feel off of my @fitbit Versa 2! What is your plan to repair it? It appears that this is a known issue at Fitbit but the product has never been recalled. Yeesh what if it feel into the crib quietly instead into a street!!! Choking Hazard!
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Kevin Gonzalez
(@DrNutmeg19) reported
@FitbitSupport @fitbit your policy to replace a product in year one is good. But when the replacement breaks down, twice, and your response is that the policy only covers the replacement for 30 day, not so good. Only respond if you have a solution that doesn’t include me buying another product.
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Claudiahennessy
(@Claudiahenness4) reported
@Caramelhoney1g1 @fitbit Post if you get any luck with this. They only communicate with me once every 3 weeks by email to thank me for my patience. Been waiting over 7 weeks so far for my issue to be addressed. Appalling customer service 🙄
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Conor McAuley
(@SoyConor) reported
@FitbitSupport I want to cancel a subscription for premium but can't find the account it's attached to. Payment is coming out of my bank account. Help?
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Skydancer
(@elizadoalot54) reported
@Claudiahenness4 @FitbitSupport They had to go@into the back end for me but it was 2 weeks unbelieveabke how poor their service is
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Miles Clark 🐢
(@Milesdclark) reported
@FitbitSupport Are you able to help me with my faulty Fitbit? Or should I just start looking at other brands and buy one of theirs?
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lauren paul
(@laurenpaul) reported
@fitbitsupport I keep trying to file a claim for my new Luxe band but it keeps saying I don't have a device paired (I do). I stay on hold on the phone and it never answers. HELP!
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Dawn
(@Copterchick) reported
@FitbitSupport I got my other half to send me a text message & I got the notification. I'm wondering if messages/calendar are like that as they're my default settings? Although it was never like that before. Hopefully the problem is solved, but if it comes back I'll force stop again.
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Christie Bikes (she/her) (⧖) 💉💉
(@CHeartsTrees) reported
@taybridge @fitbit I hear that bad sleep as people get older is "a thing"... would love to avoid it if I can!
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lauren paul
(@laurenpaul) reported
@fitbitsupport I was just cut off from one of the most frustrating support experiences I have ever had. My Luxe band, on the device I paid $199 for, needs to be replaced. That's it. PLEASE HELP.
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Dee Ville
(@DeeVille5) reported
@fitbit @FitbitSupport I repeatedly contacted your support for issues with my Versa 2 starting soon after I bought it last year. Always just made me reset, but now that I have an issue that a reset can’t fix, you can only offer me 30% discount on a new one? That’s not acceptable
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Skydancer
(@elizadoalot54) reported
@Claudiahenness4 @FitbitSupport They resolved but you had the same problem? Wow
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Rishi
(@Rishi30806628) reported
@fitbit please help me my fitbit versa lite won't turn on I don't know what is the problem it's only having a black screen please I want to send it to repair centre so how can I send you my watch?
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steven gale
(@windy54) reported
@FitbitSupport ok, give me a clue what does check Fitbit app mean? I used to be able to select biking exercise and it would connect to my iPhone. Now just this message and no error in the Fitbit app!!!!
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عام عادمی
(@AamAdmipak) reported
@FitbitSupport ! I’m having issue with my fitbit versa 3 charging . It is not charging at all . It shows 0% charge and then screen disappears . Kindly help me out .
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alice haines
(@HainesAlice) reported
@FitbitSupport my Fitbit sense has developed a white line that runs down the screen , since update ? Only 8 months old please help
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Sara
(@Sachikura310) reported
Hey @FitbitSupport having trouble syncing my @fitbit and the app since the most recent app update on iOS. Any tips to help resolve the issue? Thanks!
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Claudiahennessy
(@Claudiahenness4) reported
@fitbit My mood is angry too! Still waiting for you to resolve my premium issue after EIGHT weeks! 😡😡😡😡