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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Online Features (20%)
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Errors (20%)
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Website Down (12%)
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Device Failure (10%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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ShwèTa Patil
(@sweeeetpoizon) reported
@FitbitSupport @fitbit I have been with you guys since 2015 and the poor service I am currently facing is outrageous. All the brand loyalty and love I had for your guys is down the drain. Thanks for everything! #outraged #disappointed #RIP
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Hayley Lloyd
(@HayleyL33643264) reported
@FitbitSupport hello ibhave the fitbit versa 2 and its telling me I've burnt so many more calories then I have can someone help me set it back to accurate calories please
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M*B
(@TexBet21) reported
@fitbit I work in an office all day. Not so many steps but up and down to move short distances. I’m very active but steps do not show it. Almost like doing squats all day. We need a way to measure that into the app. Thx.
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rachael
(@lookitsRACHAELx) reported
@FitbitSupport Hi! My fitbit Inspire HR keeps dying after a few hours on full charge. I’ve tried different charging ports but seems to be the device thats the issue. Any help is appreciated!
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𝐉𝐀𝐍𝐈𝐒
(@jjstarfox) reported
Thanks @fitbit for the horrible customer service. Your solution to every problem is "just buy a new device." No, that isn't possible for all & does not fix the problem of your products. Such a scam!
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Cliona
(@Cliona95922614) reported
@FitbitSupport Charge 2 won't synch with the App today. I tried all the recommendations for synching and to no avail. Is there a larger issue?
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Rachel Cvetkovich
(@rayshie) reported
@fitbit Still unable to complete my purchase due to an error on Fitbit's end stating I already have a premium subscription which I do not and have provided proof of such - why is customer support not helping me?
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Norbuś
(@Norbus77) reported
@FitbitSupport i’m experiencing issues with syncing fitbit versa 2 with my pacer. When I disconnected and connected them again there was message about fitbit host issue. Are you aware about this problem?
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Michael Tolano
(@mikeyman2171) reported
@fitbit NO, Did that got a replacement, and its equally useless as the one it replaced. I suggest you issue a firmware update for the Charge 5 that disables the GPS, and you repackage the device as assisted GPS only. This is a known issue that you choose to ignore #fitbitcharge5 #fitbit
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Queendi
(@queendi1) reported
Anyone else get rid of their FitBit Ionic, due to the recall, and not get their recall refund? I’ve been waiting 15 weeks. They said 3 to 4 weeks. Is this a scam? @fitbit @FitbitSupport absolutely no help from Fitbit after numerous tweets and emails.
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MAA
(@MAlfreno) reported
@FItBit well we’re back to not syncing AGAIN. Can’t you fix your problem, seems like every 2 weeks this happens😡😡😡😡😡
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🌸 K 🌸
(@Bionic_Candy) reported
@FitbitSupport Hey i’m wondering if you could offer some assistance please, I bought a versa 2 last november for my partner via @verynetwork and since the new update all he gets is the red exclamation mark on screen. Tried doing the help in fitbit forum but nothing works.
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Ferraz
(@MrsFerraz) reported
from
Dublin City, Leinster
Knock knock @fitbit ✊, I hope there is someone home because I need help.
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Tim Pelura
(@tjpelura) reported
@FitbitSupport The buttin on my 3 month old Versa 2 is not working. How can I get a replacement? Thanks
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Karen Hardy
(@ms_KLHardy) reported
@FitbitSupport my Versa 3 seems to have a significant battery issue. For the last 3 nights i have had to fully charge my watch but by the morning it's back down to less than 10%. The watch is less than 2 years old, it was purchased in January 2021. Is this a widespread issue?
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Captain Positive
(@Dot_Loy) reported
@FitbitSupport issues synching b?Bitmoji with Versa, again. Can you please reboot the server that connects the fitbit to the bitmoji clock face, or whatever it is that you do to resolve this?
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Abhishek Dwivedi
(@msdabhishek) reported
@FitbitSupport my fitbit versa is not responding and has a hanging issue, where can I get it checked?
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allan
(@ahber58) reported
@FitbitSupport @fitbit So, have you been able to fix what you have called a product-wide problem? If it's a yes, assign me a support person to see me through until my #Inspire2 works properly. If it's a no, just admit it, and don't try to waste my time with a rep taking a shot in the dark.
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Matt R
(@Matt_S_R) reported
@fitbit, @FitbitUK, @FitbitSupport your support emailed to say they are looking at how to resolve my #ionic refund issue. May I suggest by actually paying the refund may be the resolution!!! #showmethemoney
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Deepak Narula
(@deepaknarulaDau) reported
from
Faridabad, State of Haryāna
@FitbitSupport I bought FITBIT versa special edition more than a year back, but 2 days back I tried changing its strap, the starp got cracked from the center(cracked like a dry plastic). Seems to be manufacturing defect. Can you please help me in overcoming this defect?
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Marcus McInerney
(@MarcusEamonn) reported
from
Dún Laoghaire-Rathdown, Leinster
@FitbitSupport my Charge 5 screen went blank . I tried 3 hits on charger cable button numerous times. It gives one vibration but nothing more. What needs doing to fix?
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Beverley Mayers
(@mayers_beverley) reported
@FitbitSupport the plastic nub that sticks out from my Charge 4 (&onto which the band attaches) has broken rendering the device unwearable. It is 9 months old. Please advise on my next steps. Thank you
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Bananarama3
(@andreana33320) reported
@FitbitSupport hi my heart rate on my versa 2 isnt showing/working. I tried factory resetting device and uninstall fitbit app and re-install and still having the same issue.
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allan
(@ahber58) reported
@FitbitSupport Before I do that, please examine my communication history with fitbit support. One major problem is that you do not allow your support reps to take ownership and to see a problem through its resolution. I've exchanged with more than 3 dozen reps, so one more likely won't help.
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Amber Caraveo 🌻😻🌻
(@AmberCaraveo) reported
@FitbitSupport No not daily total, just the calorie total for the workout. If I edit workout duration from 60mins to 45, all data is adjusted accordingly but not the calories. Small thing but annoying. Others have mentioned it so it’s a known issue. I’d just like to know if/when it’ll be fixed.
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Unsung_Spartan
(@Unsung_Spartan) reported
@FitbitSupport my Fitbit Sense intermittently drops connection with phone. I've factory reset it and reset it up. Hasn't solved the problem.
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wkrancevic
(@wjkrancevic) reported
@fitbit Is there a “Find my Fitbit” app to help you find the device if the band breaks? In my experience, the band breaks about 3 or 4 times a year.
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Amber Caraveo 🌻😻🌻
(@AmberCaraveo) reported
@FitbitSupport I have DM’d. FYI, I have closed the app, etc. but it doesn’t fix it.
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hazydayz72
(@hazydayz72) reported
@FitbitSupport Same issue for me on charge 3. Its been working fine but graph not updated since Sunday. Reinstalled, restarted, different device tried... all the usual. Heart rates zones have updated so I don't think it's the watch.
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Rhabarberbarbara Streisand
(@uncooldana) reported
My @fitbit charge 4 kablooey'd itself and the screws holding the whole band connector assembly just... pulled out. RIP poor plastic =(