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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (47%)
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Online Features (18%)
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Errors (16%)
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Website Down (11%)
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Device Failure (5%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors | |
| Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Becky Moore
(@forever_moore) reported
@FitbitSupport I have had my Sense for about 6 weeks. I have had nothing but problems. First it wouldn't hold a charge for more than a few hours. It has never held a charge for more than 24 hours. Now I it will not charge. It has been cleaned, I have tried different plugs. HELP
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Stephanie Kratzke
(@SmileySteph92) reported
@FitbitSupport I am unable to access my notifications on my app for my versa I’ve refreshed the app twice.... Is there a glitch in the app?
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Ruth Brooks
(@brooksruth1) reported
@FitbitSupport I know how to set it up but I keep getting the message that it can not connect to my card issuer! Please note I am in the UK and had no problem with my previous Charge 4 with either the wallet or notifications.
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Ram
(@thenameisram13) reported
@FitbitSupport is there an issue with your app recently? Last night i can't sync my alta HR. I tried to reinstall but i cannot pair the device.
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Stacey Larkin
(@StaceyLarkin12) reported
@FitbitSupport my charge 3 has a error message 001. I’ve done a full reset (held button for 15sec in docking) now it’s just a black screen and my phone can’t sync up... please help
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Jackie Secor
(@JackieSecor) reported
@ArsenalAnoop @FitbitSupport @allietaylor68 Just tried rebooting and no fix here yet! Jealous!
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Anne Lecomber (Sugar Free Science) 🥓🧬🌶🧪🥑
(@SugFreeScience) reported
@FitbitSupport I've done all the usual tips, it's an ongoing issue with @MyFitnessPal which I'm sure you are aware of. Any idea if you have any plans to improve on the food diary feature? I could then delete their app.
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Aly Albert
(@AlyAlbert5) reported
@FitbitSupport I need help my versa2 will not pair to my phone. I've had this fitbit since Jan 15 of 20 and no issues since the new year rolled around then it didn't change years so I took it off and I've tried everything to get it fixed and it won't work what do I do?
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Wendy Logue
(@Wendi72) reported
@FitbitSupport my Fitbit band has snapped off at the clasp...I only bought it in June. Can you help?
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Rahul Shukla
(@RahulSh06493523) reported
Such a poor service by @FitbitSupport team. They just use autosend message by their computer and ask customer to follow certain fixed solutions online to fix problems. Never getting a permanent solution. #banthefitbitband #versa2worsaa2 #worstaaaa2
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simone wilmot
(@simone0606) reported
@FitbitSupport hi my Fitbit lite suddenly won’t connect to Bluetooth I have tried all the trouble shooting but still nothing please advise thanks
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jean-anne Anderson
(@j76968474) reported
@FitbitSupport hi I've had my charge 3 for a year and it has now got white and grey screen tried to reset it a changed the clocks like people have mentioned to try but still not fix how do I get it fixed
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Rafael Stirling
(@rstirling) reported
from
Kitchener, Ontario
@giampi2602 @FitbitSupport @TheTileApp I'm facing the same issue. I tried the troubleshooting step too, however, the activation process didn't work.
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Melanie
(@claytonjojo) reported
@FitbitSupport Password Trouble
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Dhawal Nahata
(@1994dhawal) reported
@fitbit fitbit versa touch not responding. Kindly help in this.. Customer care not connecting. Your automated calling system not responding
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Dwiza Saha
(@SahaDwiza) reported
@FitbitSupport trying to update the firmware and set up tracker inspire hr for the last 3days. Already replaced one tracker. Can you tell me if you can help this device function?
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Lucy Blue
(@Lucy_Blue1999) reported
@FitbitSupport my dad is having trouble with his Fitbit, the pixels are going and it doesn’t appear to be holding charge - please advice
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Davebarnett25@hotmail.com
(@davebarnett25) reported
@FitbitSupport I’m sorry, bit I’m fed up with all the fixes. The fact is it continuously fails to sync every few days. It’s obviously over 45 days since the 14 January but I definitely reported this issue to your helpline within the 45 days and it still remains a huge issue!
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Cloud EDI
(@CloudEDI) reported
@fit4footy @FitbitSupport I had this same issue on my Ionic. My fitbit app had device "mobiletrack" activated on your account. When I synced in am it added duplicate steps from day before from my phone.
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Sade P
(@portchface) reported
@FitbitSupport since updating my Fitbit last week I am having to charge the battery everyday. Never had this problem before.
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👊🏿Biden's Racial Equity Tsar🇨🇳
(@KatPrayLove) reported
@FitbitSupport help! A friend and I are both getting error messages when trying to add each other 😭
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Jasmine Curtis
(@JasmineCurtis) reported
@Molly_JEC @FitbitSupport I have the exact same issue
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Sarah Gibbs
(@sazgibbs) reported
@FitbitSupport I’ve just got a new Fitbit Inspire 2 but I can’t get notifications to appear on the watch. In the app I can’t open the notifications in the menu. All other menu items open but this just won’t open so clearly an app issue. This is majorly annoying! Help!
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Eddie G. Bauer
(@eddieirishbauer) reported
@fitbit My Wife, Received A Fitbit versa 3. But She is going to return it. As it's very Difficult to get phone notifications on the fitbit. I checked online, but could not find an answer. This seems to be an issue lots of people are having.
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Molly Elizabeth
(@Molly_JEC) reported
Can @fitbit fix their app I’m about pulling my hair out 😤 @FitbitSupport @FitbitUK
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Wilhelmina
(@wilhelminajmd) reported
@BernieBee06 @FitbitSupport Same issue here
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Sherri Rose 🇨🇦
(@sherrirose51) reported
@BernieBee06 @FitbitSupport Exact same problem. Started a few days again. I’ve deleted both apps. Reinstalled. Disconnected and reconnected. Both were working fine until earlier this week. First issue in over a year. NONE of the troubleshooting tips have worked and I’ve tried them all. Glad it’s not just me
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Chloé Hourmouzios
(@CHourmouzios) reported
@FitbitSupport hi my screen on my Fitbit looks like a qpr code. I’ve charged it, tried all sorts of things. Any advice / help pls? Thank you
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ماسيمو موراتي
(@Massim0Moratti) reported
@FitbitSupport I can't accept a friend request because I sent a friend request .. I'm getting an error, and I can't resend a friend request
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nanmalta
(@nancymalta) reported
@FitbitSupport app not working since yesterday. I've uninstalled and installed 3 times with no luck. Help!