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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (34%)
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Online Features (20%)
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Errors (19%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sheila Rayner
(@SheilaRayner1) reported
@FitbitSupport Is that a uk number?. You might hear me but you are not helping me. Never have I ever dealt with such bad customer service.
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VenuGopal
(@venuu88) reported
@FitbitSupport My Fitbit is having issue with battery unable to switch on. Whom do we need to reach to fix the issue ?
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Justin B. Manuel
(@Justin_B_Manuel) reported
Anyone with a @fitbit having syncing issues with @MyFitnessPal recently? Tried removing and re-syncing them through both apps and no luck. I know this was an issue on one of their ends a few months back, so curious if that's the case again.
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Charley Northwood
(@CharleyNorthHas) reported
@FitbitSupport @FitbitUK Dear Fitbit ypu are without a doubt the worst Company I have ever had to deal with. I am going to take the partial refund you gave me and instead of spending the money with Fitbit, who I will NEVER use again, I will spend it elsewhere.
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Jill 🚴🏻♀️
(@mummyjilly) reported
Hi @FitbitSupport My daughter’s Fitbit Charge 3 has vertical lines down the screen. It does still work. We have done the hard reset (smiley face) but the lines are still there. Any advice?
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Tatiana Van Campenhout🌲
(@tatsvc) reported
@FitbitSupport I have two Fitbit sense devices and both of them started experiencing rapid battery draining over the last few days. Nothing changed on my end. Is this an issue you’re aware of and fixing? Going from 52% to 23% in less than 12h 🤯
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Luis.andrade
(@87diegoguerrero) reported
It seems like getting a @fitbit Ionic was the worst decision ever. Now I don´t have a watch to train anymore and either the refund that was promised. @FitbitSupport is a total #fraud . Verification code: 2022032804895731 #consumerprotection
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Nacho Dan
(@dansharon1985) reported
@FitbitSupport Hi, I have a Versa 2 and it keeps giving me steps I don't do. I woke up and I had 5 or 600 steps. I wasn't wearing it in bed last night cuz I thought that might stop it. Then I walked to the bathroom and it gave me 3000 steps. It's not that far. Help me please
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Amanda
(@naceprettub) reported
On Monday I had a pretty bad wreck. While I was sitting in the ambulance, waiting to go to the hospital, my brother approached the door. My @fitbit was in his hand and it was broken. I said “nooo I was almost done with my steps!!!”
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Mike Shelby
(@mikeshelby) reported
Why are @apple watch faces so lame? It's surprising how bad they are compared to @fitbit
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Sheila Rayner
(@SheilaRayner1) reported
@vijaysharda_75 @FitbitSupport @MartinSLewis . Are Fitbit allowed to issued a virtual card for refund to use online at certain retailers or do they have to issue the refund back to the card your purchased the Fitbit on? They are refusing to payback on the original card.
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cyptoacc
(@cyptoacc) reported
@FitbitSupport Reg: Fitbit Ionic Recall, I received a payment notification from PayPal that my payment is waiting and I need to do KYC verification. I did the KYC verification within 24 hours.I have not received the amount yet in my account. Please help
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Tej Singh (33.3%)
(@exacity) reported
@FitbitSupport ERROR 403 - why can't I add my friends on the app, and vice versa?
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Adrian Oluoch
(@Ando_O) reported
@nikhilkosare @parkjames @FitbitSupport They are a pieces of ****! Going through the same thing. Their products are junk!!
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James Manoco
(@Domefather) reported
@randallcmoore @fitbit @parkjames Greetings - How about a replacement for Adidas recall, took 3 weeks to get it. Bought the sense, band lasted a week at best. Called for replacement, told it i s3 weeks out, so bad product line.........Company does not care
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Nick McLean
(@beaky1977) reported
@FitbitSupport It’s actually an elderly relative that I’m trying to help with this, B4B are a terrible company, all the reviews for them are appalling. Why did you choose to use this useless company when so many people are struggling to use them.
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Yohance Trice
(@YohanceTrice) reported
@FitbitSupport as I said before in an earlier tweet . All the glitches associated with your products makes using your products an unpleasant experience. Not only that but your poor messaging makes the experience of using your products even more unpleasant
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AbhishekVarma
(@MickelFbenningt) reported
@FitbitSupport My sense stopped charging and the culprit was the charger. One of the pins is not retracting. I have tried cleaning it and pulling out the pin manually but no use. No one is selling the charger in stores in India. Please help me with this as the device is useless
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Un-Fat and Fitter
(@UnFatFitter) reported
Day 4 #UFFProgram Night shift! My @fitbit says I got around 3 1/2 hours kip during the day, in between shifts. Damn sugar cravings all night, I put it down to being so tired. I caved and had some birthday cake. Clearly, getting adequate sleep is a priority which I need to fix.
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Ray Mamrak ✌🏼❤️🎸🇺🇸
(@raymamrak) reported
****** woke commercials are also bad for business. @fitbit in the trash. Hello @Apple Watch upgrade.
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VenuGopal
(@venuu88) reported
@FitbitSupport Hi I reside US and my Fitbit is having issue with battery. Whom do we need to reach to fix the issue ?
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Sheila Rayner
(@SheilaRayner1) reported
@fitbit anyone else had trouble gettlng their money back from Fitbit after the ionic recall. Has anyone managed to log a complaint? .Such bad customer service. Nearly 6 weeks since registrating the request and no further on.
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Nicole Duffy Mastropietro
(@nicoledmastro) reported
@fitbit so if my Fitbit Sense heart rate tracker (on sale now described as “innovative EDA sensor and put heart health first with an ECG app on this advanced health smartwatch”) does not track accurately, and no fix is in sight, should I just switch to @Apple?
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Sinan🇺🇦
(@sinanonline) reported
@MyFitnessPal is the @fitbit synchronization broken again?
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Darrin
(@Darrin269) reported
@FitbitSupport you guys really need to find a way to make this bandless after buying the third band that broke I gave up wearing it and I just don't give a **** anymore because I'm tired of buying bands.
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Morpheus
(@drsaurabhb) reported
@FitbitSupport Hi I have a Fitbit HR2. For some days, it switches off on its own even when the battery does not show an empty sign. Wonder what's wrong. Need help. The watch is out of warranty
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Sheila Rayner
(@SheilaRayner1) reported
@_gilbo @fitbit Just been on the Fitbit community board and people have been having the same problem with refunds and virtual cards since 2019 where they cannot use the virtual card. This now needs to be sorted out as people are not being treated fairly. I have tweeted Martin Lewis on this.
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Sam
(@MzAllRounder) reported
I need a watch that doesn't have trouble reading my heart rate cause I'm sweating like my @fitbit versa 🙄
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Parmanand Patel
(@paramonweb) reported
@FitbitSupport @fitbit @FitbitUK Is there any way i can change my payment mode from Google Play to Paypal. I also spoke to expert enquiry but did not get any positive outcome. please help me. Thanks
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EDA
(@EDApps84) reported
@FitbitSupport @harriet852 @FitbitUK Just an update on this as I have spoken to Amazon who are taking the faulty product and will try a repair. If the repair fails then they will replace it under warranty like a fit and proper company is suppose to. It’s a shame Fitbit are not able to fix or replace there faulty