Fitbit status: device issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
May 24, 7:20 PM EDT	0	0
May 24, 7:40 PM EDT	0	0
May 24, 8:00 PM EDT	0	0
May 24, 8:20 PM EDT	0	0
May 24, 8:40 PM EDT	0	0
May 24, 9:00 PM EDT	0	0
May 24, 9:20 PM EDT	0	0
May 24, 9:40 PM EDT	0	0
May 24, 10:00 PM EDT	0	0
May 24, 10:20 PM EDT	0	0
May 24, 10:40 PM EDT	0	0
May 24, 11:00 PM EDT	0	0
May 24, 11:20 PM EDT	0	0
May 24, 11:40 PM EDT	0	0
May 25, 12:00 AM EDT	0	0
May 25, 12:20 AM EDT	0	0
May 25, 12:40 AM EDT	0	0
May 25, 1:00 AM EDT	0	0
May 25, 1:20 AM EDT	0	0
May 25, 1:40 AM EDT	0	0
May 25, 2:00 AM EDT	0	0
May 25, 2:20 AM EDT	0	0
May 25, 2:40 AM EDT	0	0
May 25, 3:00 AM EDT	0	0
May 25, 3:20 AM EDT	0	0
May 25, 3:40 AM EDT	0	0
May 25, 4:00 AM EDT	0	0
May 25, 4:20 AM EDT	0	0
May 25, 4:40 AM EDT	0	0
May 25, 5:00 AM EDT	0	0
May 25, 5:20 AM EDT	0	0
May 25, 5:40 AM EDT	0	0
May 25, 6:00 AM EDT	0	0
May 25, 6:20 AM EDT	0	0
May 25, 6:40 AM EDT	0	0
May 25, 7:00 AM EDT	0	0
May 25, 7:20 AM EDT	0	0
May 25, 7:40 AM EDT	0	0
May 25, 8:00 AM EDT	0	0
May 25, 8:20 AM EDT	0	0
May 25, 8:40 AM EDT	0	0
May 25, 9:00 AM EDT	0	0
May 25, 9:20 AM EDT	0	0
May 25, 9:40 AM EDT	0	0
May 25, 10:00 AM EDT	0	0
May 25, 10:20 AM EDT	0	0
May 25, 10:40 AM EDT	0	0
May 25, 11:00 AM EDT	0	0
May 25, 11:20 AM EDT	0	0
May 25, 11:40 AM EDT	0	0
May 25, 12:00 PM EDT	0	0
May 25, 12:20 PM EDT	0	0
May 25, 12:40 PM EDT	0	0
May 25, 1:00 PM EDT	0	0
May 25, 1:20 PM EDT	0	0
May 25, 1:40 PM EDT	0	0
May 25, 2:00 PM EDT	0	0
May 25, 2:20 PM EDT	0	0
May 25, 2:40 PM EDT	0	0
May 25, 3:00 PM EDT	0	0
May 25, 3:20 PM EDT	0	0
May 25, 3:40 PM EDT	0	0
May 25, 4:00 PM EDT	0	0
May 25, 4:20 PM EDT	0	0
May 25, 4:40 PM EDT	0	0
May 25, 5:00 PM EDT	0	0
May 25, 5:20 PM EDT	0	0
May 25, 5:40 PM EDT	0	0
May 25, 6:00 PM EDT	0	0
May 25, 6:20 PM EDT	0	0
May 25, 6:40 PM EDT	0	0
May 25, 7:00 PM EDT	0	0
May 25, 7:20 PM EDT	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

Errors (33%)
App Crashing (23%)
Device Failure (17%)
Online Features (10%)
Sign in (10%)
Website Down (7%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	16 hours ago
Dillenburg	Errors	16 hours ago
Paris	Website Down	11 days ago
Bigastro	Sign in	30 days ago
Gilbert	Online Features	1 month ago
Reutlingen	App Crashing	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

🚩 राजीव कौशिक 🚩जय हिन्द (@JindagiKyaHey) reported 8 minutes ago
@FitbitSupport since morning trying to pair the watch with app but nothing is happening. WHAT A POOR TECHNOLOGY 😭UNABLE TO UNDERSTAND WHY PEOPLE USE FITBIT
Katarina ☆ (@fail_kat) reported 8 minutes ago
Fitbit stops working after only a year and a half...@FitbitSupport can't help...No longer under warranty so I'm outta luck. Then they end the chat telling me to update the app?! Lol why? My fitbit won't even turn on!
Simon Atherfold (@Grumpysworld1) reported 10 minutes ago
@FitbitSupport It won't let me send a private message. I just want some help please?
Simon Atherfold (@Grumpysworld1) reported 12 minutes ago
@FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.
FINN JOAN (@Joan_techz) reported 16 minutes ago
@DanielleGillie5 @FitbitSupport Send me a Dm for help
Victoria Gleeson (@LadyGus) reported 17 minutes ago
@FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?
ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported 17 minutes ago
@JLamp72 @FitbitSupport The worst part is no one is available to help with this process. I was on chat for 30 minutes trying to get my account migrated. And nope. Now I'm locked out of my fitbit
Plan 9 From Outer Space (@edwoodplan9) reported 18 minutes ago
@FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.
₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 19 minutes ago
Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP
pissdrinker (@pissdrinker7886) reported 20 minutes ago
@apple I don't really blame you for my iPad being broken. I mostly blame @fitbit because it was their app that broke it
DeinGesicht 🍳 (@Cavalcadewhimsy) reported 21 minutes ago
@FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.
Plan 9 From Outer Space (@edwoodplan9) reported 22 minutes ago
@FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.
JC5412 (@JC5412154088) reported 22 minutes ago
@FitbitSupport @Google After more then a decade using Fitbit watch for GPS tracking of my (hundreds) of exercise, I inform you that I am leaving the brand. On my Sense 2, the GPS is since beginning of the year total garbage. You screwed up. ByeBye
David Martinez (@DMARTINEZ_85) reported 24 minutes ago
@FitbitSupport Took all those steps, still not working.
Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 24 minutes ago
@FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed
Joanna Chin (@joannalchin) reported 28 minutes ago
@FitbitSupport random manual weight readings keep showing up in my Fitbit app. I delete them but more are constantly being added. I understand from your Community Forum that this is a common problem. Do you have a fix for it? #fitbit #google
Rich Balgowan (@RichBalgowan) reported 29 minutes ago
@fitbit please fix your app !!
Mikko Tuomela (@mikkotuomela) reported 32 minutes ago
@FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.
rachel mackinnon (@rachelmackinno2) reported 37 minutes ago
@FitbitSupport disappointed when I get a new watch and support keeps telling me that they know of the issue and are working hard looking into it. It has been months. Isn't it false advertising stating you have voice assistant and voice text on a watch then dont allow it?
Aden (@anaden2023) reported 40 minutes ago
@schizo_toxin I’m having same issue - customer service acting like they haven’t heard about it. I went thru all the troubleshooting. @FitbitSupport @fitbit - they need to fix this asap. Lmk if u hear anything this really sucks.
Michael Baine (@MichaelBaine) reported 44 minutes ago
@HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.
POPs line (@Queen_PaulineD) reported 45 minutes ago
@FitbitSupport @MedicChris13 Same pb. I do everything and still problem
Beccybecster (@beccybecster) reported 47 minutes ago
@RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday
Matthew Halmshaw (@matthewhalmshaw) reported 47 minutes ago
@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
ও ღ (@Zoe24354074) reported 52 minutes ago
@FitbitSupport hi, I reached out a few days ago and was asked to send my details privately. What is supposed to happen now? Issue still not fixed in the Fitbit app (app notifications blank with no apps to select)
Peter Besenovsky (@Besenovsky) reported 52 minutes ago
@FitbitSupport When will Fitbit correct the dynamic calorie deficit setting error on the Fitbit App?
Constable Jones (@Dave25480117468) reported 52 minutes ago
@FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.
Jessica Young (@Jessicayoung_99) reported 53 minutes ago
@FitbitSupport the app is doing a weird glitch where it took randomly took away how many calories I had left to eat for the day and somehow defaulted to a random total calorie intake. I changed it to a 500 calorie deficit and I have watched it revert back 3x. Please fix.
Julie Elliott 💙 (@julieelliott65) reported 53 minutes ago
@FitbitSupport I have a Charge 6 and the screen is blank. Only had it since Christmas 2024. App has been deleted and restored. Can you please help?
Sandwichbagdad (@sandwichbagdad) reported 59 minutes ago
@Fitbit @MadeByGoogle I returned a faulty Fitbit weeks ago and am still waiting for my refund. Two written promises of payment this week — both broken. Formal complaint lodged with Consumer Affairs Victoria. Case ref: 5-4942000039518. This is unacceptable. #Fitbit #GoogleSupport