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Fitbit

Fitbit status: device issues and outage reports

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Full Outage Map

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  • 29% App Crashing (29%)
  • 26% Errors (26%)
  • 20% Device Failure (20%)
  • 11% Online Features (11%)
  • 9% Sign in (9%)
  • 6% Website Down (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

CityProblem TypeReport Time
Bigastro Sign in 1 day ago
Gilbert Online Features 2 days ago
Reutlingen App Crashing 2 days ago
Bangor Device Failure 2 days ago
Charlotte Errors 4 days ago
Tucson Errors 4 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Santhebeach
    Sandra ๐Ÿ’™ (@Santhebeach) reported

    Donโ€™t buy a Fitbit @FitbitSupport They donโ€™t last. Their support is useless. Will send you round in circles rather than fix the problem!!!

  • kaeleneak
    Eneleak๐Ÿท (@kaeleneak) reported

    @FitbitSupport my Versa 4 clock face isnโ€™t working properly and Iโ€™ve tried to change it on the app but thatโ€™s not working either. Whatโ€™s going on?

  • pecosROB
    โ‚ฑษ†โ‚ตร˜โ‚ดโฑคร˜เธฟ (@pecosROB) reported

    Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

  • TheRealPetrocs
    Michael Petrelli (@TheRealPetrocs) reported

    @FitbitSupport cant log nutrition like many others. Its not a user issue its a system issue. Please fix

  • RichBalgowan
    Rich Balgowan (@RichBalgowan) reported

    @fitbit please fix your app !!

  • MVipravarna
    Murthy Vipravarna (@MVipravarna) reported

    My Fitbit Versa 4 failed with a red X error right after an OS update notification. Support says warranty is over. Requesting escalation as this seems update-related. @FitbitSupport

  • rachelmackinno2
    rachel mackinnon (@rachelmackinno2) reported

    @FitbitSupport disappointed when I get a new watch and support keeps telling me that they know of the issue and are working hard looking into it. It has been months. Isn't it false advertising stating you have voice assistant and voice text on a watch then dont allow it?

  • joannacsdr
    Jo (@joannacsdr) reported

    @FitbitSupport Unable to log in food since yesterday, are you working on fixing what is clearly a global issue ?

  • _harikrishna_
    Harikrishna (@_harikrishna_) reported

    Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

  • AnitaDreenk
    Anita Dreenk (@AnitaDreenk) reported

    @fitbit STILL not working to log my food. No matter. I have now canceled my premium account and will now track my food on myfitnssspal. Thank you for helping me to continue cutting expenditures in this down economy, #fitbit!

  • samanthamuskett
    samantha ๐Ÿ–ค (@samanthamuskett) reported

    @Jessicayoung_99 @FitbitSupport Mine been doing the same. Did all the log out force quit nonsense, itโ€™s still doing it. Guessing a bug theyโ€™ll release a fix for soon โ€ฆhopefully

  • PosingforPink
    Posing for Pink (@PosingforPink) reported

    @fitbit @FitbitSupport how many users do you plan on losing? Wait until the 12/12 update to fix the problem with logging food in your app? And you havenโ€™t communicated the fix ETA to ALL users experiencing the system issue, only in DMs?! #useless

  • bodhicat
    Helen McGrane (@bodhicat) reported

    @FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!

  • Jessicayoung_99
    Jessica Young (@Jessicayoung_99) reported

    @FitbitSupport Can you fix this please? Itโ€™s been 2 days.

  • aztecabhuijing
    aztecab (@aztecabhuijing) reported

    @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

  • DeKrakhead
    Paul DeKraker (@DeKrakhead) reported

    Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

  • DMARTINEZ_85
    David Martinez (@DMARTINEZ_85) reported

    @FitbitSupport Took all those steps, still not working.

  • Afrye262632
    Kind Transparency (@Afrye262632) reported

    @FitbitSupport Why would fitbit help me with my thermostat? It's fixed now.

  • pissdrinker7886
    pissdrinker (@pissdrinker7886) reported

    @apple I don't really blame you for my iPad being broken. I mostly blame @fitbit because it was their app that broke it

  • Jessicayoung_99
    Jessica Young (@Jessicayoung_99) reported

    @bookishbish @FitbitSupport Day 8 for me since this issue popped up

  • DanielleeH23
    Danielle Hartley (@DanielleeH23) reported

    @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

  • bradmnewman
    Brad Newman (@bradmnewman) reported

    @clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.

  • prattersgeezers
    Shikhar Bhargava (@prattersgeezers) reported

    @FitbitSupport Hi there, my sense 2 have charging issue as Metal trim on back of Sense 2 has fallen, only one of them is there, i can't find the fallen piece as it fell somewhere . can help?

  • AJ_OnTheRoad
    ๐”ธ๐• ๐•†๐•Ÿ ๐•‹๐•™๐•– โ„๐• ๐•’๐•• ๐Ÿ๐Ÿ’จ๐Ÿค™๐Ÿป๐Ÿ˜Ž (@AJ_OnTheRoad) reported

    @FitbitSupport Trying to lodge a (late) Ionic recall for refund & keep getting passed from Customer Services to the Recall Dept & back again as neither can fix the other ones issues. There is an impacted Ionic on my account, I provide the ref number, then says it's not connected.

  • pecosROB
    โ‚ฑษ†โ‚ตร˜โ‚ดโฑคร˜เธฟ (@pecosROB) reported

    Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

  • John_Rooney
    John Rooney (@John_Rooney) reported

    @FitbitSupport my Charge 6 wonโ€™t synch. I tried disconnecting it from the app and now it wonโ€™t reconnect. Help!

  • romanova
    PAR | Rose ๐Ÿ”œ Japan (@romanova) reported

    @clevermonkey93 @FitbitSupport I'm having this issue too. Bummer they don't have it fixed.

  • susanelizabet28
    Susan (@susanelizabet28) reported

    Apparently @FitbitSupport can't keep their app running. Widespread outage. Can't log food. Makes @Google even more annoying to those of us that have had fitbit for years. Unreliable. Out since midday yesterday. No status updates from fitbit/google.

  • joanna19x0
    Joanna ๐Ÿฉถ (@joanna19x0) reported

    My Fitbit versa 2 is not syncing, Iโ€™ve tried everything. Reinstalling the app, removing the device and resubmitting it on the app and it still is not working! I also canโ€™t get the time to sync so it is 10 minutes delayed @FitbitSupport