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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (29%)
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App Crashing (20%)
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Online Features (18%)
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Website Down (14%)
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Device Failure (14%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Stewart McGill
(@shut_up_stewart) reported
@FitbitSupport 950 complaints in the last half hour on DownDetector suggests that you continue to let us down. Why not just be honest?
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C
(@ratmum2) reported
@FitbitSupport I can’t open the app, it keeps immediately closing. I’ve restarted my phone and reinstalled the app. Any help appreciated
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Will Swift
(@Godwillaswift) reported
@FitbitSupport hi, the app immediately shuts down when I click on it. I’m on an iPhone 13 Pro and have uninstalled and reinstalled 5 times now to now prevail.
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Teresa Lane
(@misslane77) reported
@12156dragon @FitbitSupport I’m having the same problem, deleyed the app, reinstalled, turned phone off and back on again and no dice 🙄
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judith battershill
(@judiloks) reported
@FitbitSupport @shut_up_stewart I think everyone does all that stuff first. This is obviously a system wide problem. The IOS app update you pushed out yesterday is a fail. You need to fix.
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Debbie O'Mahony
(@omahony_debbie) reported
@FitbitSupport I can’t open the app; can you advise if there is a problem?
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Dr Lyn Williams DBA MScOD, RMN, Q member
(@lynwilliams10) reported
@fitbit is there a problem with the app as mine keeps crashing today?
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Sue Grimsdell
(@suegrimsdell) reported
@Daephenie @FitbitSupport app crash
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carolmyles 🧚🏻♀️
(@DDmylesy) reported
@FitbitSupport @ClareMFarrow Mine doing this today too think you must have a wider issue??
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Tilly Haines
(@Tilly_Haines) reported
@FitbitSupport @12156dragon And is the issue resolved?
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Anthea
(@AntheaDemetriou) reported
@creamxcheese @FitbitSupport I have the same issue (in the U.K.!) I have tried deleting and reinstalling and it just won’t stay open.
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Charlie Fenton
(@CharlieFenton2) reported
@FitbitSupport @Dawn_Ashlea Can you please stop ignoring and acting like it is a user issue? It is an app issue, there are 700 reports of issues right now with Down Detector. This is getting silly now.
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Brian Miller
(@Brian4Builders) reported
@FitbitSupport your app is crashing across iOS devices. This is not being resolved. You need to fix the issue rather than waste your customer’s time fooling with YOUR problem.
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Josie Thompson
(@Josiet83) reported
@ClareMFarrow @FitbitSupport I’m having the same issue today.
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Smith
(@CauseICan84) reported
@FitbitSupport once again your app is down !! Once my Fitbit no longer works I’ll never buy one of your trash watches your support is also garbage
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Sharon
(@sha1ch) reported
Pls help @FitbitSupport @fitbit my app crashes as soon as I’ve opened it. I’ve tried all the normal stuff (force a quit, turned phone off and reinstalled app but still keeps on crashing. Is it just me?
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Kathy Grise
(@klgrise) reported
from
Colchester, Vermont
@FitbitSupport help! When try opening app, tries to open then disappears. Updated to latest iOS. Could it be related?
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KO’K 🔴⚪️
(@NoMoreLaughs) reported
@FitbitSupport @salmccb I’m having the same problem too, try to open but shuts down straight away. Seems a lot of people are if you look in twitter
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Sue Grimsdell
(@suegrimsdell) reported
@sha1ch @FitbitSupport @fitbit Me too - it’s most likely their glitch 👾
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IrishGooner
(@IrishGooner) reported
@FitbitSupport Hi. Unable to open iOS app since yesterday (Version 3.76). Screen keeps crashing when I go to open it. Have deleted and re-downloaded app, but issue still remains. Is there a known problem?
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Ashleigh Waldack
(@AshleighWaldack) reported
@CelticLegends2 @FitbitSupport Having the same issue here!
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JudiBootie 🇺🇦✡️
(@flwr6pwr9_) reported
@FitbitSupport good morning. The app keeps crashing. I’ve uninstalled/reinstalled and have restarted my phone. Help, please.
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Moses
(@MosesNJ91) reported
@nwslnation1 @FitbitSupport @FitbitSupport I have the same issue. And nothing is working.
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Hunter
(@queerboylifts) reported
@FitbitSupport @whatserscosplay I sent you my details as I am having the same issue and have tried all the steps
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Jenna ✿
(@gildedgoIdrush) reported
@FitbitSupport my app updated yesterday and now the app just crashes immediately upon opening it. I can’t get into the app at all, pls fix <3
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Dot Kew
(@topsy57) reported
@FitbitSupport as with the others tweeting today since the update my app opens and closes immediately. I’ve tried the troubleshooting suggestions but its still not working and seems to be a general not individual problem.
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Elizabeth
(@misslizzy23) reported
@FitbitSupport app won’t work on my iPhone but your app is working fine on my partners Samsung. Every time I load the app it automatically closes. Help!
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Tiffany
(@Maisonneuve88) reported
@FitbitSupport App not working, deleted it and reinstalled. Still doesn’t work. Turned off phone and back on. Opens and closed immediately.
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Randy Holcombe
(@beachboyhhi) reported
Hey, @FitbitSupport my app is crashing this morning. Was there a new update pushed down?
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Wifey Hyde
(@Hydernator) reported
@FitbitSupport is the App not working? Mine won’t even come on it just flashes straight off - please advise