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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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App Crashing (21%)
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Online Features (19%)
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Device Failure (16%)
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Website Down (13%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Walton
(@timothywalton) reported
@FitbitSupport Hi my charge 3 display is getting increasingly dim so much so I cannot see the time. This is getting progressively worse. I have tried adjusting brightness but this did not help. I think my charge3 is defective.
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Laura Austin
(@LAismylady) reported
@FitbitSupport hello. I have a charge 3 and the screen is completely unreadable. It has pixelated. Started off with a few horizontal lines, progressively got worse and now cannot read at all. Tried all trouble shooting and restarts nothing has worked. Last step reach out for help
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santhoshkumar32@gmail.com
(@santhos41776836) reported
@fitbit @calm Plz request all not to go with Fitbit, Very bad experience with their bands. Three years three replacement and finally no use again facing problem.
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Cassi Mitchell Smith
(@G88Gassi) reported
@FitbitSupport my Fitbit must not be syncing to my phone…my weekly stats have been way off several weeks in a row. Any suggestions on how to fix it?
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सुधीर गर्ग 🚨
(@thesudhirgarg) reported
@FitbitIN With in 1 year 5 months, the @FitbitIN #versa stopped working. Moreover sales refused and there is no way to fix it. There is no service of @fitbit. Better not to buy... #worst #CustomerExperience
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Kim C
(@hoku457) reported
@FitbitSupport my 84 year old mom has called support for her Versa3 for weeks. They trblshoot & tell her to ‘see if that works’. Nothing changed but now they told her it’s PAST THE 45 day return window & won’t refund her!?! $300. Worst business practices! Shame on you Fitbit.
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Ash Vish
(@ash_vish) reported
@FitbitSupport @FitbitIN My Fitbit Charge#3 isn’t turning on, possibly due to battery issue. Pls assist me with the service centre details in India..
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Jammy
(@Mikitajam) reported
It clearly isn't recent with people reporting the issue back in 2018 and since then. What are you doing about this @fitbit #Menstrualheathisimportant
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Jammy
(@Mikitajam) reported
@FitbitSupport I raised a case via the help livechat. So far lots of hassle and no solution but someone is supposed to be emailing me from a different support team but that has yet to happen.
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Jammy
(@Mikitajam) reported
I know other people having this issue too @FitbitUK @FitbitSupport . Is it a glitch over the last months or something deeper. Please investigate and don't be like most companies putting menstrual issues at the bottom of the priority list.
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santhoshkumar32@gmail.com
(@santhos41776836) reported
@fitbit Plz request all not to go with Fitbit, Very bad experience with their bands. Three years three replacement and finally no use again facing problem.
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Louise Allen-Jones
(@LouAllenJones) reported
@fitbit What's got my heart rate up is that my fitbit Flex 2 battery has stopped working - can you help?
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Satheesh Kumar
(@Satheesh77) reported
@FitbitSupport original accessory band for fitbit 3, such bad quality. Band keeps detaching from the device. Very disappointed.
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Marilia Silvério
(@MaSilverio_) reported
@FitbitSupport @fitbit @FitbitUK I’m sorry. This is not helpful. I’ve contacted support several times. Your support says this is an ongoing issue ‘our team is still working on it. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers.’
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santhoshkumar32@gmail.com
(@santhos41776836) reported
@fitbit Plz request all not to go with Fitbit, Very bad experience with their bands. Three years three replacement and finally no use again facing problem.
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Eleanor
(@e77eqw) reported
@FitbitSupport I recently got a Fitbit Charge 4 and using Huawei Mate 20 Pro. I kept getting this error message, app:"Notification service not running. A phone restart is required to re-enable notifications on your tracker.". Restarting my phone won't work unless I reinstall
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Jayaraj Varadharajan
(@JayarajVarathar) reported
@FitbitSupport My Fitbit Versa is not working, can anyone suggest how to reach the Fitbit India support team.
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Leah
(@LovesTKandSP) reported
@FitbitSupport Hi, where can I find a returns label to send back my Fitbit as my device has broken & ive been asked to send it back but I don’t have anywhere to send it to. Thanks
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Olivia Ramage
(@ramage_olivia) reported
@FitbitSupport Seems to be related to the relationship you have with Curry’s. They say Fitbit want all the item returned even if it is just a broken strap. Some Fitbit’s have only lasted 6 days before they broke.
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Laura Austin
(@LAismylady) reported
@FitbitSupport hello. I have a charge 3 and the screen is completely unreadable. It has pixelated. Started off with a few horizontal lines, progressively got worse and now cannot read at all. Tried all trouble shooting and restarts nothing has worked. Last step reach out for help
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Hanna Walton
(@hannawalton01) reported
@FitbitSupport Please help me to replace my strap still under guarantee. My fitbit3 was activated on 28.6.2020 Please help. I am out of my depth having to deal with this via twitter. I will NOT BUY another fitbit if I cant get this sorted in more straightforward way.
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Slimdazza
(@slimdazza) reported
from
Southampton, England
Why the heck does my @fitbit keep telling me it’s time for bed at 10pm? **** you Fitbit - I’ll go to bed whenever I want (very sorry, I’m going to bed now mother)
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JohnGalt 🇺🇸🇮🇱
(@JohnJGaltrules) reported
@doc24109871 @fitbit Lol I'll admit my judgment has been poor the last few weeks. Grogu is good. A pain in my *** sometimes but he's a good doggo.
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Lauren Jones
(@LaurenJones_16) reported
@FitbitSupport can someone help me please? My screen has gone black after using it this morning and will not come on but when I press the sides it is vibrating. App is not syncing just says ‘looking for’ #charge3
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Pavan Kumar Bejugam
(@BejgamPavan) reported
@fitbit @FitbitIN my Fitbit versa lite bluetooth is not working , do we have service available in Hyderabad?
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milou
(@moonIightlines) reported
@FitbitSupport hey i have only had my versa 3 for a day and it's not working properly at all. support can't find why the language won't change despite me following the instructions and the heart rate measure is wildly inaccurate. barely puts me in cardio zone when my inspire 2
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Marilia Silvério
(@MaSilverio_) reported
@fitbit @FitbitUK @FitbitSupport when is the issue with FitBit Sense overcounting floors going to be sorted? I’ve had a malfunctioning device for months. At least let me return it and give me my money back.
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Me
(@julesandmissyg) reported
@FitbitSupport @ramage_olivia How does a restart fix a broken strap or broken screen?!!!
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Joanne Hill
(@Joanne_Hill_) reported
@FitbitSupport I’m not able to use my charge 4. The attachment on the face that connects to the strap has broken, it looks like there is still a bit stuck in the watch section. Is there any way this can be fixed? I love Fitbit but they don’t seem to last more than 2 years.
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santhoshkumar32@gmail.com
(@santhos41776836) reported
@fitbit Plz request all not to go with Fitbit, Very bad experience with their bands. Three years three replacement and finally no use again facing problem.