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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Online Features (24%)
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Device Failure (24%)
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Errors (18%)
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App Crashing (15%)
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Website Down (12%)
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Sign in (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Device Failure | |
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sairam Thiagarajan
(@itsthesairam) reported
@FitbitIN @FitbitSupport @fitbit need help with an order. No response to the cc emails I’ve sent. Kindly help ??
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Julie Fields
(@JulieDetroit) reported
@wildegeeks @Luvvie I have had 3 @fitbit and my LAST one is my LAST one. The face literally fell off when I was sitting down, they begrudgingly sent a replacement, it was still under warranty and that one did the same thing less than 2 months later...one week after the war. expired. DONE!
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fran 🌸
(@ES0TERlCA) reported
hey @fitbit @FitbitSupport I was hoping I could give feedback formally but I never got an email or text to do it but I wanted to give a shoutout to Danny at the call center for his help, he was really great! very warm and patient service and we got the issue fixed, thanks Danny!
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Abby
(@abbygreenx) reported
@FitbitSupport hi, I was speaking to somebody on live chat however it disconnected and it now says ‘it’s following a different trail’ so I can’t speak to anybody else. I have sent a dm, could someone help resolve my issue please.
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Love Life
(@mjsellitall) reported
from
Henderson, Nevada
@FitbitSupport I can't get the Finish icon to pop up from an exercise I started this morning. I can't get the home screen either. Help
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A.K.Azad
(@azad1992) reported
@fitbit my charge 2 battery lifetime over can you help me replace battery location kolkata,india
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Mindy Douglas
(@MinDDoug) reported
Hey @FitbitSupport I could use some help troubleshooting an issue with my device. I’ve researched online & on your website. Can you assist?
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Briana J. Blige
(@_Dawkinsss) reported
I have tried to stick to @fitbit watches. This is my third watch and I’m over it. I did a factory reset on my watch and now it will not sync to my phone. I was supposed to go to the gym over an hour ago but I’ve been trying to fix my watch. Guess I’ll be getting an Apple Watch
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Lori P
(@LoriParm) reported
@FitbitSupport Still waiting to hear a reply from Fitbit about my replacement Charge 4 that broke. The replacement was only a little over 2 months old. Seems like something could be done from your company to help me with this.
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Ishan Srivastava
(@ishan_says) reported
Got a Fitbit sense for my mother the charging cable stops to work and now Fitbit says it’s not in stock and no estimate when stocks arrive!! Such a poor service please suggest alternative for such poor service and product!! @fitbit @FitbitSupport @FitbitIN
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Dougie hall
(@Dougiehall1973) reported
@FitbitSupport Still not working properly, been out for a 90 walk with my dogs and the heart rate not picked up, not picked up the steps per hour and only logged 79 calories. The only thing that correct is the steps per day.
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Lindsay Kutner
(@LindsayKutner1) reported
@fitbit My Fitbit has crashed. Can you help? X
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Julie Fields
(@JulieDetroit) reported
@wildegeeks @Luvvie @fitbit The worst thing was how rude they were, acting like it was an anomaly and offering a discount on another one. I went online and found out this was happening constantly with the Versa 2. I still wear it but the screen is black. I can only see stats on the app. Saving for an Apple
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Sarah Bennetto in Melbs
(@sarahbennetto) reported
@drasticsturgeon @FitbitSupport @FitbitUK I used their Chat Live service on their “contact us” page, and it was phenomenal. They did troubleshooting with me, then confirmed it was a weird problem with the FitBit and arranged to send me a new one! Are you inside your warranty period?
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Rach
(@Rachiepoops) reported
@FitbitUK Hi @FitbitUK the date on this advert shows the UK format but I am repeatedly being told by @FitbitSupport that this isn’t possible. Please could you advise how to fix this?
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shelly-anne cupid
(@arrowgirl) reported
@FitbitSupport I need your help please. I purchased a Fitbit Versa 2 on May 4, 2020 but noticed today that the face of the watch is coming detached from the frame. Is this something that can be fixed?
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Varun Sahu
(@varunsahu) reported
@FitbitSupport u hav to improve ur pathetic service. 1st ur bad quality band breaks, ur agree to replace it but it's out of stock then u ask us to REMIND YOU of this claim after 2 week. Once we do it, we find the ticket has been closed. Is this a bloody joke to you. #fraudfitbit
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Chitrangada
(@Chitrangada_) reported
@fitbit you guys are morons to discontinue Ionic! Versa looks like a poor copy of Apple watch
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Springinkerl
(@Springinkerl28) reported
@FitbitSupport Thanks. My messages are no longer in the support chat. Sorry. It’s been going on for such a long time. I seriously have lost patience - pls let me know how I can contact you so you can help me pls. Thanks
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Audacity for 2022
(@yaneekpage) reported
@FitbitSupport is your app down? I’m not seeing my sleep score or hourly activity. I’ve tried restarting the phone. Restarting the watch. Same result.
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Jay Gillen Watson
(@WatsonGillen) reported
@FitbitSupport It turns out it's not possible to fix my charge 3. It's only 2.5 years old. I was sent a discount code for another model. After sleeping on it I bought it but the screen didn't show the net amount so paid top price. Apparently discount doesn't apply charge 5. Told can't cancel.
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Stuart abrams-humphries
(@AbramsHumphries) reported
@FitbitSupport getting burns on wrist from new fitbit 5, have washed strap and still a problem. If i leave watch off blisters go..help!
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Susan Cambier
(@susan_cambier) reported
@FitbitSupport my sleep is not being monitored for last 4 days. Neither is exercise shown on the app though device shows steps. Battery charged. Sensor clean. Wearing snug but not tight. Help
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**** Every Follower
(@FEveryFollower) reported
@FitbitSupport But i can't rely on this, I don't want to be checking it every hour. It's just too unreliable, unfortunately I've had this for over one year (it was my partner's but she moved to Garmin at xmas as she found this issue too).
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Gautam Sikri
(@gautamsikri) reported
@FitbitIN @FitbitSupport Really Poor Service! Fitbit Versa2 Needs to be repaired. However there's no auth service centre in India to be contacted! Why should I bother to buy a Fitbit ever again?? Fitbit Chat Inquiry - #43685386
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Kumar Sudhansh
(@KumarSudhansh) reported
@FitbitSupport Ya i believe the same is broken as little bit part is in the watch dial only Please replace the same .
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Candy Nyangoya
(@CandyNyangoya) reported
@hammerdivone @FitbitSupport Am so sorry about the trouble ypu are going through with Fitbit it really is not funny.
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Lori P
(@LoriParm) reported
@FitbitSupport 2. or anything was offered from Fitbit. Because of their poor response to me and my broken tracker that is 2 months old. I have decided to leave Fitbit and shop for a different tracker.
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Mary Dominiak #BLM
(@Bardicvoice) reported
@FitbitSupport Thanks for fixing the issue of my Charge 4 not syncing battery percentage data in under 24 hours from me reporting it. Nice big squashing, guys!
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tabinfl
(@tabinfl) reported
@jessicashortall @FitbitSupport Software developers often have a poor grasp of precision vs accuracy (see also: the number of decimal points google maps puts in the lat/lon when you tap a location with your fat finger on a phone screen).