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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (28%)
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App Crashing (24%)
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Online Features (16%)
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Website Down (12%)
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Errors (12%)
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Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Nadine Issa
(@seenbynadine) reported
Apparently a @fitbit dies after 1 year then according to @FitbitSupport u should throw it away cos they hav no idea how to fix it. Would u ever buy one again? #fitbit #tracker
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WeightOffMyMind
(@mind_weight) reported
@FitbitSupport I'm trying to get help on an order, I ordered the wrong size
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alstaub
(@alstaub) reported
@FitbitSupport For anyone interested, Fitbit did not resolve my issue. I do not recommend this company and will not be purchasing another. My device was only 14 months old and they did nothing to replace/make this right. So disappointing.
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christy varghese
(@go4christy) reported
@FitbitSupport Hi I just bought a versa3 on 9 of this month but my charger is not working since yesterday .Please I need to urgent support to get a new charger under warranty
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Rachael Atfield 😷
(@rachatfield) reported
@FitbitSupport Thank you. But, the syncing tips don't ever resolve it. I was in contact with you a few months ago, for the same issue. But all I ever heard from you was - we are trying to resolve this. With no real explanation or time scale given each time. It went on for months
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Prashant
(@Prashan60744224) reported
@FitbitSupport Facing start-up problem with my vera1 watch . Requesting for technical support
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Christie
(@Christabelle55) reported
@FitbitSupport @fitbit I’ve been trying to get help on an issue I’m having with my tracker - I’ve been disconnected from the phone line and no one is responding on live chat. Please can you help?!!
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Ray Finn
(@RAYTFINN) reported
@FitbitSupport My four year old Fitbit Blaze keeps shutting down! Is it fixable or does this mean that I am going to have to throw it away?
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Gaurav Jain
(@GauravJ12221987) reported
@FitbitIN @FitbitSupport @fitbit I have a charge 3 watch that suddenly turned black without me having any damage to it.What is this trash service.The watch screen is half black and I cannot even see the time properly.Never in my life will I buy a fitbit .Poor service.Give reply.
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Anne Marie Canale
(@anny_canale) reported
@fitbit not interested in your UK customers anymore? Poor poor service!
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Sarah
(@SarahCallaway27) reported
@fitbit Would be nice to not be ghosted by the support team. I've been waiting for help for almost 3 weeks now!
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fmckinnon
(@fmckinnon) reported
@NickKalkounis what's the chance that 1) you'll even see this tweet, and that 2) you can fix your AWESOME "Create Dayone Journal entry when Fitbit weight logged" IFTT applet? It hasn't worked for a while now. #Fitbit @dayoneapp @fitbit
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Klemz
(@DrewKlemz12) reported
@FitbitSupport @vsouders I am having the same issue as well. Logged out and logged back in but keeps telling me to download the clock face even though it was already downloaded
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WeightOffMyMind
(@mind_weight) reported
@FitbitSupport I've sent a DM for help with an order, the link in the email is showing it doesn't exist. Can someone please help?
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Em
(@anemone________) reported
@FitbitUK @FitbitSupport FYI my issue was that my screen went dim out of nowhere, and I was advised to restart my device, followed all instructions and then suddenly a large black spot appeared on my screen (centre) and now it’s unusable as I can’t see the screen at all!
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terminatorX2 🌐 #Brony4Life #MLM #ActuallyAutistic
(@tweetinatorX2) reported
@FitbitSupport I can't even login, even after resetting I'm on the verge of throwing my Fitbit onto the street and having a car run it over.
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Prashant
(@Prashan60744224) reported
@fitbit Facing start-up problem with my versa1 watch . Requesting technical support / customer care centre
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Mikussdog
(@mikussdog) reported
@FitbitSupport @mbatesco Having the same issue #fitbit #spo2
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SnakeLady🐍Greta
(@snakelady) reported
@FitbitSupport Restart didn’t help. Sent DM. Thank you!!!
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Frederico Ferrari
(@CucinaFerrari) reported
@FitbitSupport How about fixing the @Fitbit SP02 issue on Charge 4 devices???? Hasn't been working or logging for days now. My app and device are updated - so are those of my team (17 of us in total).
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katie
(@katiemaeox) reported
@FitbitSupport hey my mum wants to cancel her trial but it is not letting us when we click the link you have sent us on email?? Please help
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Sparky
(@Dsparky120) reported
@FitbitSupport So why does my Fitbit shut down completely while logging a walk or run if I, even for a second, open the Fitbit app on my iPhone? Getting tired of this
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Paul Barile
(@lyricalone) reported
@fitbit has the worst customer service model in the history of retail. #shameful
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Amber-Leigh
(@RatInACage2011) reported
@FitbitSupport Very disappointed to know that after just over a year, my Fitbit broke at the band. Contacted Fitbit, I am no longer under warranty. I will not buy another Fitbit. Poor workmanship is not the customer's fault!
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Louise Fenton
(@Trixiefazer) reported
@fitbit my Fitbit which is less than 2 years old has stopped working. Done resets but it’s just flashing battery level and time continuously and won’t sync at all with my phone. Help!
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James Blyth
(@JamieBlyth) reported
@fitbit I have a fitbit ionic. It doesnt work. Ive had it for about 4 months. For 3 weeks its not been telling me the time correctly. It hasnt been syncing. Now its completely gone off and wont restart. Im absolutely shocked at the number of people that are struggling with this issue.
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Zoe Anderson
(@ZoeAnderson) reported
Help @FitbitSupport @FitbitUK I've gone from charging my Versa 2 every five days or so to having to charge it every day - this has only started this week. What do you advise?
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Sparky
(@Dsparky120) reported
@FitbitSupport I already logged out from the app, force quit the app, restarted my mobile device, and then relaunch the app. Didn’t work. Seems I have to perform your ‘fix’ several times a day to keep your product working.
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Frederico Ferrari
(@CucinaFerrari) reported
@fitbit Hey @FitbitSupport I upgraded to a Charge 4 becasue of the Sp02 readings and now the entire Fitbit community appears to be having a problem getting SP02 readings!!! What gives?
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Kyon Syahrin
(@kyonsyahrin) reported
@fitbit This is my god honest review of your fitbit after 6 months of wearing Charge 4. The touchscreen is bad. It sometimes hangs and unable to press anything. The HR monitor sometimes tells my HR is at cardio/peak when Im either relaxing or just walking. #FitbitReview #Fitbit