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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Adrianne
(@mi55ade) reported
@FitbitSupport still not working. How long is it going to take before this is fixed?
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London Lone Star
(@Londonlonestar) reported
@FitbitSupport Is it a P1? What’s the eta for fix please?
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Jackie Townsend
(@JTelphaba6) reported
@ChefBoyerP @fitbit All morning. Apparently their server is down
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Srikantan Prakash
(@Srikantan97) reported
@FitbitSupport Please fix it soon.
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AlliSandwich
(@alli_sandwich) reported
@FitbitSupport Seriously... time to go with another company. Technical issues happen but there is no excuse for garbage customer service. Maybe they thought no one would notice that their devices wouldn’t synch because it’s so common to begin with.
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Smith
(@CauseICan84) reported
@FitbitSupport Trash
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Kylene Planer
(@kplaner26) reported
@reginacalabrese @FitbitSupport Fun! Fitbit, this is pretty ridiculous. Please fix it ASAP.
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Anjana Gop
(@anj_gop) reported
@FitbitSupport @samquentin1 The fixes you gave have not worked. I participate in many fitness challenges and bank on my watch to reflect my workout. How long will it take to fix this? Can you please give us a timeline?
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Mrs Amy GM
(@mrsamygm) reported
@fitbit is there a problem with the app on Android? I've been syncing my phone and band for over an hour and iv restarted my phone but nothing is happening.
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George Dadulescu
(@GDadulescu) reported
@FitbitSupport Lousy lousy service. I just bought a fitbit sense and I am unable to register it. I wore chinese brands before and this kind of problem NEVER happened. So it's true that chinese products are becoming better than yours ?!
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Arlene Hittle
(@ahittle_ybbbs) reported
@ShellyCall83 @FitbitSupport I'm having that same issue!
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Jackie Townsend
(@JTelphaba6) reported
@FitbitSupport I haven’t been able to sync my Inspire all morning. When I go to fix it, it doesn’t work I have reloaded app, wouldn’t let me sign in and now that I am signed in, my device won’t pair. What is going on?
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Reverend Obi
(@nedobis) reported
@FitbitSupport Since your website said nothing about an outage, I went through the whole troubleshooting routine. Now I'm logged out and can't get back in. Gonna cancel premium and my next smart watch won't be fitbit. Lack of communication is a showstopper for me.
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Michelle Scott
(@mlynnscott) reported
@fitbit @FitbitSupport My family gave me FitBit Versa 2 for Xmas 2019. I’ve worn it most days since. This week, a couple months outside the one-year warranty, it literally fell apart with the screen hanging on by a wire. FitBit said too bad but we will discount a new one. No thx.
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Amy Ovington
(@Aovington94) reported
@raunak_lohiya @FitbitSupport @fitbit Been down for hours 😩😩😩
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Smith
(@CauseICan84) reported
@FitbitSupport Why are you guys so trash when it comes to support ? When people start dumping Fitbit for reliable devices you will know why !
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LIVEBLUE
(@Joyous2021) reported
Hey @FitbitSupport What the hell...you are now owned by Google and your get device has turned into a nightmare. Fix it.
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Doja Cap 🇯🇲🇩🇲
(@JessVMo) reported
Hello @FitbitSupport when will the server be back up?
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Pigman ®ivera
(@riv3rahuant3) reported
@FitbitSupport they have a problem with their servers since I log out of the app and it won't let me log into my account
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Smith
(@CauseICan84) reported
@FitbitSupport Your support is garbage for what we pay in devices and subscriptions you’d think you guys would have this sorted
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Will Smead ®
(@smead4WP) reported
@MonikaNiemiec3 @FitbitSupport This is the first server outage I've ever experienced from them
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Fiona Byrne
(@Fionabyr123) reported
@FitbitSupport When will this issue be resolved? It's been hours now!! When my app wouldn't sync I unpaired my Fitbit as it advised and now it won't pair again and I still cant log into the app.
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Ritu Bhathal ✍🏽📚💜
(@RituBhathal) reported
@FitbitSupport HELP! Nothing is working on the app! This is my motivation to keep going, and now it's gone!
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LWJ
(@lwjottawa) reported
@FitbitSupport down here now
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★·.·´¯`·.·★ ǫᴜᴇᴇɴɴɪᴋᴋɪ ★·.·´¯`·.·★
(@QuEEnNiKKi) reported
@FitbitSupport I was wondering why it kept saying I was offline. Can’t synch my steps or sign into the app.
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Simon
(@SiTheGooner84) reported
Hi @FitbitSupport - lots of reports for quite a long time low about your server issues and nobody being able to sync their devices - what about an update on fix time?
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speedster__16
(@raunak_lohiya) reported
Is the #fitbit app down for just me? @FitbitSupport @fitbit
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Robert Delaney
(@robdelaney007) reported
@fitbit Is your login broken. Can't login on either desktop or app.
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Edith Mylett
(@ediem61) reported
@mi55ade @FitbitSupport Me too... then it seemed to but wasn’t picking up minutes. Tried logging out, it’s not letting me log back in. Reset my pw, still getting error message.
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Simon Morgan
(@drguildo) reported
@adamwbb @FitbitSupport I think they generally need to overhaul how errors of this nature are reported to users. The app was giving me the distinct impression that the problem was with either my phone or device to the point where I wasted time rebooting and reinstalling a bunch of things.