Fitbit status: device issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Jul 24, 11:00 PM EDT	0	0
Jul 24, 11:20 PM EDT	0	0
Jul 24, 11:40 PM EDT	0	0
Jul 25, 12:00 AM EDT	0	0
Jul 25, 12:20 AM EDT	0	0
Jul 25, 12:40 AM EDT	0	0
Jul 25, 1:00 AM EDT	0	0
Jul 25, 1:20 AM EDT	0	0
Jul 25, 1:40 AM EDT	0	0
Jul 25, 2:00 AM EDT	0	0
Jul 25, 2:20 AM EDT	0	0
Jul 25, 2:40 AM EDT	0	0
Jul 25, 3:00 AM EDT	0	0
Jul 25, 3:20 AM EDT	0	0
Jul 25, 3:40 AM EDT	0	0
Jul 25, 4:00 AM EDT	0	0
Jul 25, 4:20 AM EDT	0	0
Jul 25, 4:40 AM EDT	0	0
Jul 25, 5:00 AM EDT	0	0
Jul 25, 5:20 AM EDT	0	0
Jul 25, 5:40 AM EDT	0	0
Jul 25, 6:00 AM EDT	0	0
Jul 25, 6:20 AM EDT	0	0
Jul 25, 6:40 AM EDT	0	0
Jul 25, 7:00 AM EDT	0	0
Jul 25, 7:20 AM EDT	0	0
Jul 25, 7:40 AM EDT	0	0
Jul 25, 8:00 AM EDT	0	0
Jul 25, 8:20 AM EDT	0	0
Jul 25, 8:40 AM EDT	0	0
Jul 25, 9:00 AM EDT	0	0
Jul 25, 9:20 AM EDT	0	0
Jul 25, 9:40 AM EDT	0	0
Jul 25, 10:00 AM EDT	0	0
Jul 25, 10:20 AM EDT	0	0
Jul 25, 10:40 AM EDT	0	0
Jul 25, 11:00 AM EDT	0	0
Jul 25, 11:20 AM EDT	0	0
Jul 25, 11:40 AM EDT	0	0
Jul 25, 12:00 PM EDT	0	0
Jul 25, 12:20 PM EDT	0	0
Jul 25, 12:40 PM EDT	0	0
Jul 25, 1:00 PM EDT	0	0
Jul 25, 1:20 PM EDT	0	0
Jul 25, 1:40 PM EDT	0	0
Jul 25, 2:00 PM EDT	0	0
Jul 25, 2:20 PM EDT	0	0
Jul 25, 2:40 PM EDT	0	0
Jul 25, 3:00 PM EDT	0	0
Jul 25, 3:20 PM EDT	0	0
Jul 25, 3:40 PM EDT	0	0
Jul 25, 4:00 PM EDT	0	0
Jul 25, 4:20 PM EDT	0	0
Jul 25, 4:40 PM EDT	0	0
Jul 25, 5:00 PM EDT	0	0
Jul 25, 5:20 PM EDT	0	0
Jul 25, 5:40 PM EDT	0	0
Jul 25, 6:00 PM EDT	0	0
Jul 25, 6:20 PM EDT	0	0
Jul 25, 6:40 PM EDT	0	0
Jul 25, 7:00 PM EDT	0	0
Jul 25, 7:20 PM EDT	0	0
Jul 25, 7:40 PM EDT	0	0
Jul 25, 8:00 PM EDT	0	0
Jul 25, 8:20 PM EDT	0	0
Jul 25, 8:40 PM EDT	0	0
Jul 25, 9:00 PM EDT	0	0
Jul 25, 9:20 PM EDT	0	0
Jul 25, 9:40 PM EDT	0	0
Jul 25, 10:00 PM EDT	0	0
Jul 25, 10:20 PM EDT	0	0
Jul 25, 10:40 PM EDT	0	0
Jul 25, 11:00 PM EDT	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

Errors (33%)
Online Features (24%)
App Crashing (24%)
Website Down (10%)
Sign in (5%)
Device Failure (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Wolfsburg	Errors	10 days ago
Oldenburg	Sign in	10 days ago
Hamburg	App Crashing	10 days ago
Vincennes	Errors	11 days ago
Mainz	Errors	11 days ago
Le Mont-sur-Lausanne	App Crashing	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Theresa McHenry (@theresamch) reported 37 seconds ago
@FitbitSupport @Google I’m a Fitbit Premium customer. I can’t migrate my acc. 'cuz a deleted child account is stuck in 'pending deletion.' No support no human no fix! Please escalate. I need the family link removed so I can access the service I’m paying for.
Mikko Tuomela (@mikkotuomela) reported 44 seconds ago
@FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.
Victoria Gleeson (@LadyGus) reported 3 minutes ago
@FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?
Gregory T Buggy Sr (@irishman1952) reported 4 minutes ago
@FitbitSupport this google app is terrible i want the old one back or ill buy another device
Charlie Fenton (@CharlieFenton2) reported 7 minutes ago
@ambientshitpost I agree, after trying to find it (why does it look so different?), they have just cramped so much in and it's now so unintuitive. What happened to 'if it's not broke, don't fix it?' @FitbitSupport
LebowskiAchiever (@VPapillon7) reported 16 minutes ago
@awalmartparking @FitbitSupport @googlehealth When Google changed so much of the original Fitbit app i just switched to an apple watch, which doesnt mean their app is better its trash but at least its synced to my phone :/ RIP FitBit app
Ramit Sheth (@ramitsheth) reported 18 minutes ago
Versa 2 got shut down by water in a swimming pool of maximum depth 1.5 mts. Previously it worked perfectly in and after the swimming pool. Not in warranty. How can I get it repaired? @FitbitSupport @FitbitDev @IndiaFitbit
Matthew Amick (@RunningAmick) reported 20 minutes ago
@FitbitSupport Help! My Fitbit Charge 5 just completely stopped working yesterday. Can you help?
₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 26 minutes ago
Oh @googlehealth you @FitbitSupport update is kinda trash. Can't add custom foods anymore, search is slow, you have to swipe a million times to find everything then spend time rearranging tiles because the default is atrocious. Body fat percentage field removed from weight entry.
Stephen Rudman (@RudmanEsq) reported 28 minutes ago
Hey @FitbitSupport and @googlehealth. My FitBit Aria Air won’t synch with the updated app. Please fix it ASAP!
Rǝkha (@rekh01) reported 29 minutes ago
Google Health app is not a patch on the old Fitbit version! If it’s not broke don’t fix it! @Google @FitbitSupport #Google #GoogleHeath #FitBit
Potkin Azarmehr (@potkazar) reported 29 minutes ago
@FitbitSupport I can not emphasize enough how **** your support is
PAR | Rose 🔜 Japan (@romanova) reported 37 minutes ago
@clevermonkey93 @FitbitSupport I'm having this issue too. Bummer they don't have it fixed.
Sheena Watts (@Sheena81) reported 40 minutes ago
@googlehealth I need help please I think my Fitbit is dying 😢 I've tried pressing the button & holding for 10 seconds but the logo keeps showing. I thought i fixed my watch but went back to the logo then goes black so I plug it back in & the logo comes back @FitbitSupport
Charlotte Anderson (@char_anderson94) reported 41 minutes ago
@FitbitSupport why has my Fitbit deleted 12000 steps from my device?! I checked my Fitbit earlier and I had over 12000 steps and I’d done 5x my weekly activity goal. Now I went to check the time it said it was 9am and I’d only done 2000 steps. Please fix this!!
Rakesh R (@rakeshmoorthy) reported 41 minutes ago
@GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia
Harikrishna (@_harikrishna_) reported 44 minutes ago
Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?
Dawn 🍎 Special Education Teacher 🍎 Texas (@dfteach) reported 45 minutes ago
@All186Am Mine completely died and nothing worked to get it back. Customer service walked me through each way to fix (after I had already tried each option solo) and nada. I hate having to buy a new one when my old one was perfectly fine until the migration.😡 @googlehealth @FitbitSupport
Mudit Saxena (@MuditSaxen56971) reported 47 minutes ago
My @Fitbit thinks I’m an elite cyclist, but I’m literally just riding my scooter through Indian traffic. 🛵🇮🇳 SmartTrack keeps confusing motorized 2-wheelers with bicycles, and without a bulk-delete option, my stats are permanently skewed. @FitbitSupport we need a fix! #fitbit
PUT ME ON THE FRIGATE 🫡 (@riva_HH) reported 49 minutes ago
@rugbyballs8 @FitbitSupport @googlehealth The nonsense started when they did away with the weekly/weekend step challenges and now forcing us on to the google health app is an abject **** show
Cindy Marshall (@cmarshall1016) reported 50 minutes ago
@FitbitSupport since the change to Google the sleep tracker is way off. Don't know what you changed but please fix it.
See The Cinders Dance (@mckeg_r) reported 50 minutes ago
@FitbitSupport I hate you so much. Your changes to the app once again are ****.
Matthew Halmshaw (@matthewhalmshaw) reported 52 minutes ago
@FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old
Harikrishna (@_harikrishna_) reported 52 minutes ago
Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?
JC5412 (@JC5412154088) reported 52 minutes ago
@FitbitSupport @Google After more then a decade using Fitbit watch for GPS tracking of my (hundreds) of exercise, I inform you that I am leaving the brand. On my Sense 2, the GPS is since beginning of the year total garbage. You screwed up. ByeBye
Constable Jones (@Dave25480117468) reported 53 minutes ago
@FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.
Marty (@Marty_FTT) reported 53 minutes ago
@actualstephen @Google @FitbitSupport This is why Garmin still wins on trust. They push firmware that adds features to 5-year-old watches instead of bricking them. Fitbit under Google has the worst update track record in wearables right now.
Brad Newman (@bradmnewman) reported 55 minutes ago
@clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.
sb (@redlionny) reported 56 minutes ago
@edwoodplan9 @FitbitSupport I have the same issue
Rob Williams (@codeslubber) reported 56 minutes ago
I am ******* serious here: I want to get a bill passed in CA, if you are too embarrassed by your **** as operation to admit an outage, you reimburse all tinker time in your userbase at market rates. @FitbitSupport Let's face it our legislators are the biggest joke in 250 years, but it's time for the bots to come in and start getting laws passed. Plebiscites and then bot-driven ops, boom, all the barnacles in Sacramento can go home.