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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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App Crashing (20%)
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Online Features (19%)
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Device Failure (16%)
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Website Down (13%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Lena Celeste
(@Lena_Celeste) reported
@FitbitSupport Five minutes into a swim yesterday, my Versa 2 died and now I can’t get it to come back on! Help!
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Cid Jason
(@cidjason2006) reported
Hey @FitbitSupport, my Fitbit sync on my iPhone 11 Fitbit App, but the app does load all the stuff, like my profile picture and the sleep icon won’t show up, I tried updating the app and checking for Versa 2 updates, but no use, help? @fitbit
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Yaz Atout
(@YazAtout) reported
@FitbitSupport My family has 4 of your watches. Extremely disappointed that 6 months out of warranty and you won't replace one with a defective button. A discount coupon to purchase another item is a horrible way to deal with what looks like a common issue in design.
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nothisispatrick
(@cosm0kramer) reported
@FitbitSupport You know this is difficult with nails right? These tips don’t help at all.
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Karla Jones
(@Dupaqueen) reported
@FitbitSupport my fitbit is giving me floors when I haven't earned them. How do I fix this?
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Jbaums
(@JeffBaums) reported
@FitbitSupport Wife’s Versa 3 is stuck on always on screen. When I tap it or shake it screen goes black with no functions or screen. Button makes it vibrate, but does nothing on screen. Time on always on screen shows…screen works for that. Sensors on back seem ok. Help.
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Sarah
(@hotdogbetty) reported
@FitbitSupport hi my friend’s watch has randomly stopped working. She’s manually reset, and charged it but the screen is blank. Can you please help?
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chris trickey
(@trickey1972) reported
@FitbitSupport my wife was promised a replacement fitbit over 2 weeks due fitbit being faulty.. now all gone quiet..still no return label..please can someone help
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Nugget Boots
(@HeyChevie) reported
@FitbitSupport @Heychevi It kept vibrating then it went black. I held the button down on the Fitbit versa and it went black.
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Laura.
(@Lozzer_21) reported
@FitbitSupport has a problem with syncing Fitbits been raised today? Maybe it's just mine?
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Shane Slater
(@filmactually) reported
@FitbitSupport Is the Fitbit app down? It's not letting me log in, even though I'm able to log in the browser dashboard.
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Chandana Bitra
(@BitraChandana) reported
@FitbitSupport I got a new fitbit and I'm trying to create a login in the fitbit app. But it keeps saying "fitbit is down for maintenance". Please provide a resolution
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Sage 💜🖤🏳️🌈 (BLM, Stopasianhate)
(@sagethethird) reported
@FitbitSupport the problem is the device wont sync unless i open my app, it wont sync anything, weather, steps, anything. the app wont stay on to* sync, unless its open either. many people have had this issue and its not being addressed as an issue with your newest update as it should.
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Marc
(@marcwilson100) reported
@fitbit hi recently bought a fitbit charge 4. Although the back-light doesn't seem to be working and I can't see the screen when outside. I've tried a factory reset but hasn't fixed the problem. Can you help?
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Stay Bergerac
(@BergeracStay) reported
So @fitbit charge 3 not working! Service say warranty team will email, in other words out of warranty! For a product like this surely the life should be better. Will have to think very hard whether to get another
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joanne peel
(@joannepeel42) reported
@FitbitSupport This is not working. If I got a 3 month free trail with items I purchased form fitbit store do I still need to cancel or does it automatically do that. Thankyou
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Susan Sigal
(@spsigal) reported
from
Simard, Ontario
@FitbitSupport Having problem getting Charge 4 to start! Cleaned it already with rubbing alcohol, no go. Help!@spsigal
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Donna Bonanno
(@bonanno_donna) reported
@FitbitSupport Hello. We purchased a Versa 3 for my husband Feb/21. It has been working fine until now. The battery does not last more than 2 to 3 hours. He has let it completely loose its charge and then then recharge. Help please. He loves it but is getting frustrated.
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PoppyPete
(@Peterwillnot) reported
@FitbitSupport I will try a reboot. However, when you go to an exercise, you do one thing to start (tap screen) and something else to stop (2 screen taps and a squeeze). And God help you if you got off that exercise screen and your hands are a little sweaty. Tracking workout is a real challenge
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Mrs Dunlop🙋🏼♀️
(@nicola_MrsD) reported
from
Stevenage District, England
@FitbitSupport Hey lovely fitbit peeps, I've just tried my 50% discount code for a new smartwatch from your website but you've put the versa 2 & 3 in a sale and my code now won't work... Please help I'm lost without my watch and just want my new one!!
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David McKinlay
(@DaveMcKinlay) reported
@FitbitSupport My Versa has packed in again for the 2nd time. It won't switch on, it won't charge and it was working till 23:00 then it just died. Not a power issue as I got no low battery email. Can you help please?
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Jacquie Emory
(@Jaxxie69) reported
@FitbitSupport I DM'D. can't even login bc it won't accept my old pw and won't let me change t0 a new one.
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Hiya Joshi
(@JoshiHiya) reported
@FitbitSupport @FitbitIN bought a Fitbit Versa in December 2020. Screen not working. Unable to contact customer support. Help please!
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FlundraMentalist
(@FlundraMental) reported
@FitbitSupport It's most probably your server and not my device.
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joanne peel
(@joannepeel42) reported
@FitbitSupport I would like to end my premium membership but I can't find away of doing it, can you help please
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Claudiahennessy
(@Claudiahenness4) reported
@FitbitSupport Raised an issue 2 weeks ago. Still not resolved after 2 weeks!!! I’ve just been told by email to log out and log back in again. Is this a joke?? It’s very very poor support and customer service. Is this usual?? I’m thinking of changing provider
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Kaneema
(@kaneema_) reported
My Fitbit randomly stopped working and refuses to hold a charge. Tried to get help @FitbitSupport nothing! Now I’m wondering does them being bought out by Google have something to do with it bc I have an iPhone? Thoughts on switching to an Apple Watch?
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Jude Hawthorn
(@jibbawibba) reported
@FitbitSupport I signed up for the free 90 day trial of premium yet I’ve been charged. Help please Fitbit !?
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paola servini
(@paolaservini) reported
@FitbitSupport my Fitbit Charge 3 is not working again. Was only sent it in Feb and I think it's the 2nd replacement I've already had. Completely dead. I treat it with care and don't misuse it. Getting a bit frustrated! Lasts less than 6 months every time 😡
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nice & warm up here
(@rjrodgers716) reported
@FitbitSupport versa 2 owner here, face of watch is blank, charging, need help you if any please