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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (27%)
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Errors (24%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Lee David Paddock
(@lee_paddock70) reported
Has anyone else had issues with #Fitbit and the #Ionic being deregistered? I have had no joy with either my discount on a new watch or my refund. Is it just me or are other’s finding @fitbit customer services poor?
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Alicia
(@thinkbluee) reported
I might be finally done with @fitbit. Not only did I have to get yet another replacement under warranty (within the first year), but they sent me a broken replacement that I now have to send back before I can get another replacement for my replacement. 🙄
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Maureen Wilde
(@MaureenWilde3) reported
@FitbitSupport Nothing seems to work have restarted if restarted Bluetooth after it refuse to sync. This is third fitbit but never had this problem with first two
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jaketheicon
(@Jake_Icon) reported
@WKBN Hey are you interested in doing a piece on a local person getting burned and scarred by a @fitbit Sense Smartwatch and asking for a replacement and only getting a refund of the sale price so he can't even buy a new one and @FitbitSupport not doing anything to help? #unfair
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Lori
(@queenlori99) reported
@fitbit WHERE IS MY REPLACEMENT??? I SENT MY BROKEN FITBIT BACK IN JANUARY. NOW YOU SAID YOU CLOSED MY CASE???? AND I LOOSE OVER $150.00..... IM IN TEARS.
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Sarah Horner
(@SarahHo37237680) reported
Still no satisfactory response from @fitbit after sending me just a watchface in a plastic bag. In fact in their email they wrote “please apologize to us for this issue that was suffered your delivery.” I’m assuming they don’t want me to apologise to them!!
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Cllr Matt Dent
(@CllrDent) reported
@FitbitSupport Hi Fitbit, I'm having issues with an order. @DHLexpress are supposed to be delivering it, but they've failed to do so the past two days. Today they say they've delivered it, but not to me, and I've no idea who or where it's gone to. Are you able to help please?
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Clare Daly
(@clarejdaly) reported
If I increase my activity, my @fitbit Cardio Fitness Level goes down. If I rest, it improves. I am sick, not deconditioned. #MECFS
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Harald Jezek
(@RealHaraldJezek) reported
@thinkbluee @fitbit Happened to me too......I got 2 replacements within the warranty.....both were bad and by the time the 2. replacement was broken, the warranty was over and Fitbit basically gave me the finger. I'm also done with fitbit.
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Robbie Burns
(@robbie230171) reported
@FitbitSupport Hiya. I have tried to log on to my account today but the 2FA is trying to send a code to a telephone number which I do not recognise (or is very old) ending 2189. Any help in how I can reset this? Thank you
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Nathan Benham
(@Natbenham) reported
@FitbitSupport my Versa3 has stopped sending notifications to my android phone tried all reset including factory. Can you help me as your live chat support is ignoring me.
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Julia O'Brien
(@juliaobrien) reported
@fitbit "we'll send you a replacement for your broken device" *sends another broken device to me instead* nice.
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Joseph B. Hockert
(@JosephHockertSr) reported
@FitbitSupport They said they cannot fix it and even though it's not 2 years old it's not under warranty. You offered me 35% off another one. Which was the same deal I saw last week but that's okay. No need to follow up thanks
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KristinSandstede
(@BigMooseDogTrai) reported
A little help @fitbit Returned recalled Ionic, shopping for my replacement however credit not showing up in cart for accessory band or Premium Membership Did I miss a step?
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Ganesh P Nayak
(@ganeshpn) reported
@FitbitSupport Marking @FitbitIN. Extremely bad website for customer support.
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Cheryl Walsh
(@cherylwalshy) reported
from
Bexleyheath, England
@FitbitSupport Fab service from Fitbit with a 18 month old broken device! Given the choice of a replacement or discounted new one. Replacement arrived in 3 days! 9/10! Would have been 10/10 but the box for the tracker was far bigger than the one for the tracker/charger/strap!
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jaketheicon
(@Jake_Icon) reported
@wfmj Hey are you interested in doing a piece on a local person getting burned and scarred by a @fitbit Sense Smartwatch and asking for a replacement and only getting a refund of the sale price so he can't even buy a new one and @FitbitSupport not doing anything to help? #unfair
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Lori
(@queenlori99) reported
@fitbit @FitbitSupport Help. I am so upset and in tears. I sent my fitbit back in January to have it replaced because it stopped charging after 6 months.They closed my case and I never got a replacement or money back. Their so called "warranty" is bogus. Now I'm the looser. I'm out over $150
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Paddy Carroll
(@padwar250) reported
@fitbit Fitbit you send me a return label from another country and won’t issue me a replacement this is really poor sort it out
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Fridgitator
(@fridgitator) reported
@ConnorS52613955 @fitbit My previous Fitbits were good at sleep tracking. My current one not so much. When I upgraded, I went through all the help stuff, but never got it right. I hope my next upgrade does it. No complaints, really; They have treated me well, I'm sure it's my fault.
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agnelo dcosta
(@AgneloDcosta) reported
@FitbitSupport bought fitbit 5 on 9th Feb 2022, stopped registering sleep, first time experienced a problem since 2016, and 4 fitbit charge watches.
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Lori
(@queenlori99) reported
@fitbit WHERE IS MY REPLACEMENT??? I SENT MY BROKEN FITBIT BACK IN JANUARY. NOW YOU SAID YOU CLOSED MY CASE???? AND I LOOSE OVER $150.00..... IM IN TEARS.
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Jason Ding
(@szddz) reported
@fitbit Hi, I have Inoic smartwatch, received email about recalling, when login refund center, need to connect Inoic to app, can input the 4 digit code, but all failed, how to do？thanks.
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Laura Williams Quinn
(@mummysvampire) reported
Hey @FitbitSupport - your customer service just ended an online chat, refused to help me and won’t fix an issue with a three month old Charge 5 - any suggestions on where to buy an Apple Watch
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Jona
(@DaretoJona) reported
@FitbitSupport can anyone help with my refund / replacement for my Ionic please I’m stuck in a viscous loop
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Next: Rome Season 8 ❤️🤍
(@theniki94) reported
@FitbitSupport My device is good , I just had to search and type the URL manually because your site is kinda broken
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Surreybohemian
(@surreybohemian) reported
@FitbitSupport couldn't place any order because I couldn't access the shop - literally took me straight to a login page - I haven't got a fitbit yet so wouldn't even have a login! tried in both safari and chrome
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jaketheicon
(@Jake_Icon) reported
@fox8news Hey are you interested in doing a piece on a local person getting burned and scarred by a @fitbit Sense Smartwatch & asking for a replacement & only getting a refund of the sale price so he can't even buy a new one and @FitbitSupport not doing anything to help? #unfair
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Surreybohemian
(@surreybohemian) reported
@FitbitSupport guys what is up with your website? Trying to log in via ipad safari to view your store and all it's giving me is a login page. I don't want to log in I want to view products?! works ok on laptop but help chat is blanked out.
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Lori
(@queenlori99) reported
@fitbit I am in tears. Please just send me my replacement back..... my husband is mad at me. And I AM IN A TUFF SPOT. I spent over $150 to get this fitbit and it stops working. Help