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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Cherie Prickett
(@CheriePrickett) reported
I really hate complaining but this Charge 5 @fitbit is the absolute worst piece of 💩 I’ve ever owned. I will never buy another one.
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Bob Cundy
(@bob_cundy) reported
My Fitbit Sense @fitbit will not charge again, 4th time calling in a year. Now out of warranty so NO help. Offered discount on new watch. Shame on you @fitbit for not standing behind your products and replacing a defective product. I can kiss that $200 away. Shame
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🦇isa
(@bitmapt) reported
@FitbitSupport 1.) Already did the troubleshooting routine. Did not work. Do you replace out of warranty fitbits for this issue? 2.) Suggestions to make the Aria scale work with other fitness trackers is consistently marked as "not planned" on the forums. It's been suggested thousands of times
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lbickerstaffe@ncrc.co.uk
(@lbickerstaffen1) reported
@FitbitUK Come on @fitbit when are you going to tell the truth to your customers ? Where’s my refund ? @crookbit your bad people to deal with 🤮
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frankincenseprincess
(@jerseygirl588) reported
@fitbit hey I can’t log in . You guys r having a problem
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Mary Howard
(@SwanMtnShadows) reported
@FitbitSupport I don’t need to change the time. That issue has been resolved. I can’t get it to display anything even after following the instructions.
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BrendaCrawford
(@bcrawfo299) reported
@fitbit they are telling me they can’t find my order. When they found it to send the fedex return label. As ofthe 5th of Sept it will be a month of back and forth. No return label for post office, as I stated I live nowhere near a fed ex facility. FB refuses help in any way!!!!!
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Mike
(@Hotdiggitidog) reported
@FitbitSupport Hey Fitbitsupport - where is my refund? Its been way past the time you said it would be! Now it seems you are ghosting me for no other reason than not answering my inquiries. I think you can help me so please do. I followed all your advice still no refund.
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Lisa Peplow
(@deputydogmusky) reported
@FitbitSupport you PM me on Tuesday and said you wanted to help, what could you do? I replied and am still waiting for it to be read, very unhappy with @FitbitSupport
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bradtweeter
(@Bradfordtweet) reported
@fitbit my Fitbit scale is not syncing with my Motorola edge. This is an ongoing problem and is now not working even when I reboot my phone. Definitely the last @MotorolaUS phone I will ever buy.
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Argos
(@Argos_Online) reported
@AlwynWn123 @FitbitSupport They are product experts, so if anyone can help with the issue you're dealing with it is them. If they can't assist with the issue you will be advised to return the item, as advised. Ryan
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Robyn Figueroa
(@RobynFigueroaRN) reported
@fitbit No positives. First @fitbit bricked just after an update at 13 months old. Of course no help cause the warranty was expired. Then I got an ionic. Sent it back in April...still waiting for my refund.
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Candice Stafford
(@charper1981) reported
@FitbitSupport I bought a clock face. Paid for it it was there til today. Now my Fitbit just says help
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allison m
(@cookiecat48) reported
@fitbit hi I have a charge 3 and for a number of months I have had a issue with the brightness, can’t even see the screen in daylight, I’ve tried all the things recommended, resetting and settings but no joy, am I missing something
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black metal sonic
(@BlackMetalSonic) reported
I have a @fitbit smartwatch that is 4 mins slow somehow. Is this what we traded a functioning democracy for? Smartwatches that can’t keep time? Cool cool
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Liza Barrett
(@lizambarrett) reported
@FitbitSupport @bloodravenlib Same problems, There is now no option to even chat with someone so there is definitely an issue with Fitbit side of things
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TEMBELA GWIJI
(@MAYARHA) reported
@fitbit so in 2020 I bought a fitbit watch and I have not had a pleasant experience with the/ their watches. The watch has been replaced by twice due to malfunction. The worst happened when I had watch in the pool last week and it literally disintegrated. The face coming off and
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Crystal
(@CryssyJ824) reported
@lizambarrett @FitbitSupport Thankfully rebooting my phone solved the problem.
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Argos
(@Argos_Online) reported
@AlwynWn123 @FitbitSupport Hi Alwyn, sorry FitBit are the product experts. If they can't assist with the issue usually they'll provide you with a reference number so the item can then be returned to us. Ryan
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Meghan PD
(@RedFishTwo) reported
@FitbitSupport I feel like my fitbit sense is having done trouble. It’s draining it’s battery SO quickly but I’m not sure why. I don’t know if it’s my clock face, the update, or the scratch on got on it, something seems off 😭
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Liza Barrett
(@lizambarrett) reported
@FitbitSupport @CryssyJ824 Same problems, There is now no option to even chat with someone so there is definitely an issue with Fitbit side of things
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Mayur Koulavkar
(@MayurKoulavkar) reported
@FitbitSupport Google play coupons given as part of Ionic refund are not retrievable for the email link. It’s more than 72 hours and it keeps saying they will be available in 24hrs. No support on this issue anywhere. Need help.
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Alwyn
(@AlwynWn123) reported
@Argos_Online @FitbitSupport Product experts who are not contactable and who assure in their calls that any ‘dropped out calls’ will be returned. That’s not happening either. Meanwhile my @FitbitSupport premium product is still not working and repetition of the Argos guidance isn’t getting it sorted.
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Liza Barrett
(@lizambarrett) reported
@FitbitSupport @Volsiz_news Same problems, There is now no option to even chat with someone so there is definitely an issue with Fitbit side of things
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Tara Jensen
(@TaraCJensen) reported
@2MeFamilyInAsia @fitbit They won’t help you. I’m on my second replacement and the issue persists.
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Christopher Twomey
(@2MeFamilyInAsia) reported
@fitbit Why is my Charge 5 not syncing? I see that it's a well-known problem, but is still unresolved. My Charge hasn't synced since early August.
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Liza Barrett
(@lizambarrett) reported
@FitbitSupport @mbatts17790 There is now no option to even chat with someone so there is definitely an issue with Fitbit side of things
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Marek Götzinger
(@gotzinger75) reported
@FitbitSupport Large problem with FitBit Charge 4 and 5 is, that battery works only 3-4 days. Xiaomi Bands can set interval between measurements of heart pulse and SpO2 max to 1/2 hour and battery works 20 days.
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Simplicitystudio uk
(@DoyinD4) reported
@FitbitSupport hello a while back I received a message saying my Fitbit is not safe and it's been call back for replacement, I fill in the online application and I still haven't received nothing and my fit bit is not working anymore either, I won't mind if you can just restore it
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Argos
(@Argos_Online) reported
@AlwynWn123 @FitbitSupport The contact number we have is 0203 389 6416. I would advise to keep trying to get through. Once they've diagnosed the issue they'll be able to advise further. Ryan