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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (28%)
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App Crashing (20%)
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Online Features (16%)
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Sign in (12%)
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Website Down (12%)
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Errors (12%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sheron Rourke
(@SheronnieRoo) reported
@FitbitUK @FitbitSupport every time I request a password reset email I never receive it. It doesn’t go into junk or spam. I don’t want to create a new account so I don’t lose all my progress #help
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Merryann Palmer
(@merryannp) reported
@FitbitSupport I bought a Versa 3 in sept & am having a major problem with it causing a welt & rash the size of the back on my wrist. I have switched wrists, bought a loose band (that used the catch on the watch , & finally, an elastic band. Nothing is making a difference HELP!!
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Mostafa S. Elsaadany
(@mostafasiam122) reported
@FitbitSupport @fitbit you did nothing to solve my problem as usual … can’t wait to ditch your terrible products and services!
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Danna Pelaia
(@dmpsrconsulting) reported
@FitbitSupport I sent an email to all your Administrative Officers and got no response. Is that how you treat your customers? $250 down the drain. You have lost a customer
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It's Sunny !
(@Sunnyboy3041) reported
@FitbitSupport your app keeps showing No internet available. It's been like this for months. When is the patch to fix this??
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It’s me, Kalen
(@Shoulders24_7) reported
My @fitbit sleep score this last week has been poor
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kyle 🌘
(@deathcvrse) reported
not DHL ******* up **** and me not receiving my fitbit band replacement. so they send it back and now i have to wait even longer for my replacement, if they even want to send it my way again 😭 @FitbitSupport
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Rebecca
(@come_play_w_me) reported
@FitbitSupport It appears there’s water in the screen. I’m not sure how to fix it. It’s difficult to read because of the water inside.
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Steph.
(@stephwales_) reported
from
Gateshead, England
@FitbitSupport my charge3 won't come back on, it vibrates when I press the button and is counting steps and syncing but no screen. I've tried all the reset methods and nothing works. Help please. TIA
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Kat Betts | Element Editing
(@elementeds) reported
.@FitbitSupport my Charge 3 screen has stopped working. This is the same problem I had as the last time you replaced it. I've done all the tips and tricks to get the screen working and still having no luck. No impacts or damage, just not working. #help
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Rip
(@hiprip_1) reported
@fitbit Good evening FitBit employees, I need your help. My band broke, went to Walmart. Bought one for Charge 3 charge 4. One side dose not fit and keeps falling out. How do I go about getting one from you that fits?
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Earth Day is Every Day
(@susanelove) reported
@FitbitSupport Hi. The problem is not the band. The problem is the piece of plastic that the band attaches to. I followed the link you provided and it was for a band replacement which i don’t need AND it sent me into a never ending loop where i couldnt file a claim. Do you have a betyer link?
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Mohan Murali Tarakesh
(@mohanmurali12) reported
@FitbitSupport I am using fitbit versa lite smart watch.. It is not working from 10 days. I am from India.. Is Authorized Service centres are available in india? . In andhra pradesh?.. Kindly help me
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Danna Pelaia
(@dmpsrconsulting) reported
@fitbit Why doesn't your Administrative Team respond to emails?? A $250 watch that stops barely 2 months out of warranty deserves more than a discount on a new item that will just break down. Absolutely poor customer service
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Arcturus Fox
(@OP4_ArcticFox) reported
Hey @Fitbit @Google why isn't Fitbit Premium included in the pixel pass? Follow up, how in the **** do you think getting to see how ****** my sleep is, is worth $70/year? Thanks - a person who has your product but thinks your pricing is ***.
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sean
(@seanab876) reported
Seems I’ll be changing from @fitbit @FitbitSupport to Apple Watch after less than a year. Versa 2 has a white line going down the screen & checking on the community forum it’s a common problem. I thought this would be durable but again, proven wrong. You were right @chevixter.
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Simba Chinawah
(@simbadogg) reported
@FitbitSupport @fitbit had to replace sense cable 2x in a year, pins are getting stuck and not charging. in fitbit forums MANY people have the same issue, some are taking apart cables to fix. support just told me to "buy another cable"...is that really how support is handling?
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Richard
(@RichardHibber20) reported
@fitbit I spent ££s on a Charge 5 and waited 1 wk for u to send me a broken one. I now must print label, go post office, wait another wk for it to arrive at warehouse, wait "5-10 days" for them to process, then another wk for you to send me one that works. Is this good service?
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Emma
(@wildwildEmma) reported
@FitbitSupport daughters fitbit is showing a flashing screen. I've tried doing a factory reset and the screen won't change. Any help?
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Earth Day is Every Day
(@susanelove) reported
@FitbitSupport I’ve had my fitbit charge for less than a year and today the watchband mechanism broke. I am very disappointed AND your warranty website is less than helpful. Can you help me with a warranty claim?
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Just George Oh
(@TimmyTwoShirts) reported
@ProgressiveHum1 @fitbit Mine's a Charge 2? (hand me down) and I only had that when I was working solid in kitchen for long hours
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Cassandra Carr 🥄♿
(@_CassandraCarr) reported
@FitbitSupport My daughter is having trouble with her Fitbit & we need to use it to monitor her sleep. Can you help me?
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Diarmuid Beegan
(@dbeegan) reported
@FitbitSupport bought my wife a Fitbit Luce which comes with a 6 month trial of premium. There is no info about how to activate the trial though. Can you help?
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Brian Hudson
(@BocaHudson) reported
@FitbitSupport Help!
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Rebecca
(@come_play_w_me) reported
@fitbit how can I fix this????
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Valerie Marion
(@Valerie38827848) reported
@FitbitSupport Right now I'm not happy at a with my fitbit it hasn't worked right in 5months & I truly was doing awesome with my steps everything, Then all of sudden, It want track anything at all keeps telling in Colorado, Heck I'm in Omaha Nebraska Please Help
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Arjun
(@slyarjun) reported
Bought fitbit charge 5, 4 days back. Money got deducted and did not receive a order confirmation. Running after them for ages.Thats what I call customer satisfaction. Let the customer be confused. Worst experience I had with fitbit. @FitbitSupport @FitbitIN @fitbit
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Ron Martin
(@RonMart54636479) reported
@fitbit @FitbitSupport Denied a refund on my Premium subscription which auto-renewed after my watch was stolen. Very disappointing, very poor customer support. Policy or not, they should listen to their customers and do right by them. #fitbit #customerservice @bbb_us
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Wendi Isted
(@WendiIsted) reported
@FitbitSupport I could but it didn’t help I’m afraid 😳
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Ashmeet
(@Ashmeet06330005) reported
@FitbitSupport unable to login to fitbit app. (Used the same credentials on website & its working)