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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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StarLawd
(@ABlackOU88) reported
Super disappointed in @fitbit and @FitbitSupport over the result of a broken device and how awful their policy is on "handling it". Looking for alternative brands, any suggestions?
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Amraphel
(@drecstaticus) reported
Garmin would offer me roughly the same level of discount after I smashed my old watch, as Fitbit would after their watch developed a fault 3 months after warranty expired, and would do so without providing terrible service. I know what I'm buying next and it ain't @fitbit
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Slimming World Cindy
(@SlimmingCindy) reported
@FitbitSupport I have a problem with my Versa 2 . The screen keeps coming loose , it just dangles by the wires. I can replace it but it happens again immediately which makes it impossible to wear and use. Can it be repaired and how do I go about getting it repaired. Thank you.
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Clara | 🏳️⚧️
(@OswinOswald223) reported
Ah great. Got a @fitbit years ago to help me lose weight and then Covid hit..lost the charger so can't charge the Fitbit itself.. £16-£17 for a charger is not doable right now, so no Fitbit to help me..
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Jennifer
(@JennyIshmael001) reported
@mitchwhite @fitbit I’m sorry about that, You can get help with your stuff done from @Bigmiketech01 he gets on their database and do that with a team, he got mine fixed few days ago
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Priyal Rathi
(@priyalrathi_) reported
@FitbitSupport help asap
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RacMcc
(@RacMail) reported
@FitbitSupport hi, when I swipe my Versa 3 up the screen is blank…..there are no stats displayed. Any help would be appreciated thanks.
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Kairan Phoenix
(@KairanPhoenix) reported
Hey @fitbit half of the time the FitBit Charge 5 won’t sync the prior days data. Can you please fix that, waste of money otherwise.
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Frank Siedler
(@FrankSiedler) reported
@fitbit That you have bought the #Vector #Watch company wasn’t good for #VectorWatch users, because you have not developed appropriate watches, that could hold a candle to them 😕 and the shutdown of the server was another death blow …we want this watches back cause they are awesome!!!
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Frank Siedler
(@FrankSiedler) reported
@FitbitSupport That you have bought the #Vector #Watch company wasn’t good for #VectorWatch users, because you have not developed appropriate watches, that could hold a candle to them 😕 and the shutdown of the server was another death blow …we want this watches back cause they are awesome!!!
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Katy Chambers
(@katychamb) reported
@FitbitSupport I’m receiving some of the worry customer service I’ve ever experienced from your company. Order placed and paid for and customer service team seem completely unable to help resolve why the order hasn’t been shipped. Don’t buy direct from Fitbit is my advice!!
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loup
(@llan7) reported
@CoffeeCurls @fitbit Nightmare!!!
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ericjcockrell
(@ericjcockrell) reported
@FitbitSupport I must have just had bad luck with this one. It got crazy hot on the charger and went black a few months shy of two years. It was nice while it lasted. My Aria scale is still going strong. Been with Fitbit for several years, but it seems it’s time to look around.
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Sandra Lincoln
(@SandraLincoln17) reported
@mitchwhite @fitbit Same thing happened to me My account also got hacked tried reaching out to support but they weren’t useful contact @Nolalocksmith on TWITTER he’s a professional he helped me recover my account message him I’m sure he’ll help you
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VimalRaj S
(@thepresalesguy) reported
@FitbitSupport @FitbitIN my Charge 3 display has gone bad. It works only in a dark room. Throw some light and the display shows nothing. I love in India, purchased it in the UK a couple of years back. What do I do?
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Nikki Scrivener
(@MrsScriv) reported
@FitbitSupport yes, I've replied to you. It doesn't really help me
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❄ TimThom ☃️
(@TimThom_007) reported
Hey @FitbitSupport -- why can't I properly stop my exercise run on my Sense?! This added 30 seconds to my pace and completely ruined my virtual race. How do I fix this?!
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pawan
(@pawankanthu) reported
Unused offers for broken devices expire!!! And cannot be re-issued @FitbitSupport nice rules to s*** the customers
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حليمة
(@HaLidayInn) reported
@fitbit @FitbitSupport asked me to send my Fitbit in and then they lost it. Terrible customer service.
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🔮⚾Jenney Foley⚾🔮
(@IrishRedSox77) reported
from
Rockland, Massachusetts
Jumped in the Atlantic on January 1st...wearing my #Fitbit charge 4. Well...not my best life choice! It died...S0 BAD!But my amazing husband ordered me the Charge 5 last night from @Amazon and I got it tonight!! Looking forward to my new @fitbit Charge 5!!
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Cecilia
(@czinha) reported
Hi @fitbit ! I bought a charge 3 and after 3 replacements I have the same problem and the solution is to send me the same problem again? How many times will you do that?
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𝖆𝖎𝖒𝖟
(@_aimz) reported
@VeryHelpers Hello how long do you offer returns on faulty electrical goods? purchased a fitbit sense just under a year ago and had nothing but issues im on my third replacement from @FitbitSupport and having issue again with my third one, I don’t want another I want a refund.
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Séamus Conchobhar McChesney (ze/zir)
(@Seighin) reported
@FitbitSupport I tried that from the forums. It did not work. I had to go in and change EVERY goal, and then it updated. Thank you for your help!
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Honora Lavelle
(@HonoraLavelle) reported
@jdl1962 @fitbit Luckily I was able to purchase protection program through the app this morning for $59 as I mentioned. But it took me talking to 4 different people until that solution was even brought to my attention which is still poor customer service/resolution.
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Joshuah
(@mynakedtruth1) reported
@FitbitSupport You know how you can "improve the fitbit experience?" How about making a device that lasts more than 18 months. At least stand by the product. 35% discount on a non-charge device is garbage. It will make sure I am no longer a part of the "FitBit Family"
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World Series Champion Coach
(@bravesbelieve) reported
@FitbitSupport I bought a new Sense about a month ago and it's flipping out, can you help?
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Jocelyn Dela Cruz
(@imjcdelacruz) reported
@FitbitSupport is there a problem in Fitbit app for IOS? I’m getting Fitbit error 403
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Nikhil Hemrajani
(@nikhilh) reported
Hi @fitbit, help me understand this correctly. Once the warranty period (1 year) is over for a Fitbit device and it starts malfunctioning, I am supposed to throw it away as you don't do paid repairs? @FitbitSupport @FitbitIN
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Christian Connor
(@ChrisCo0313) reported
@FitbitSupport just bought 2 new fitbit sense plus the warranty. Tried charging one and it won't charge. Prongs look good, no visible damage to the fitbit. Help.
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Reiko
(@ReikReiko) reported
@FitbitSupport I need help getting my Luxe silent alarms to work! I have followed everything possible that is suggested in the online forums.