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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (35%)
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Online Features (21%)
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Errors (19%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Davies
(@_sarahdavies) reported
@FitbitSupport the heart rate monitor on my surge is off the scale and has been for 3 days. Says I’m burning 6000cal a day. Have rebooted, updated software. Is there a fix, or is it irreparable?
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Vandana
(@thetattoogal) reported
@FitbitSupport Hello! I am unable to login to my fitbit account. I am not receiving the reset password emails. How should I proceed?
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Vicki
(@ShimmySchmoo) reported
@FitbitSupport I purchased my watch in August 20 and the strap has split. @johnlewishelp say they do not guarantee the strap and have referred me to you. This is the only way I can find to connect. Please can @FitbitUK help! Thank you.
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jessica nicholls
(@onstage13) reported
@FitbitSupport I just got a new watch a month ago and already I am having to play with it to get it to count my steps especially at the beginning of the day. Is there a problem with the newest update? I had this problem with my old versa 3.
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Venks
(@Venky2424) reported
@FitbitSupport just bought a Fitbit sense. Have used Fitbit, Charge HR2, Versa in the past & each didnt last more than a year. good part - u guys replaced it every time. But I want something that wont break down. Buying Sense (pui) I/o Garmin due to data in ecosystem. 🤞
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Tracy Howl Photo
(@PixelVixenUK) reported
@FitbitSupport Hi I had a replacement Fitbit Charge 3 as the screen went funny on my original one, now the replacement is doing the same thing. Please can you help? Thanks.
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Bill
(@killer2239) reported
Why would I want to buy another @fitbit even with 35% off coupon after I had 2 Sense models have the screen separate within 15 months? First one lasted 7 months and the replacement lasted 8 months. A friends did the same thing too. Terrible Warranty #Fitbit #Sense #PoorQuality
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Danny Robertson
(@drobertson00) reported
@Cgeddings911 @FitbitSupport @fitbit Thank you for contacting customer support. The problem you’re reporting may be due to you being an *******. Please double check to make sure that you’re not an ******* and see if your watch holds its charge. If not you may in fact be an *******.
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Priya Singh🇮🇳
(@PriyaSingh169) reported
@fitbit @gorjana_brand Hello....I m using fitbit watch and my screen is broken....how will I get a new screen?
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Rajesh Menon
(@rajeshmenon_rm) reported
@FitbitSupport am having an issue in my Fitbit ionic watch. Steps are not being counted and heart rate is not getting measured. Are there any service centres in Mumbai..
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Coco Law
(@cocolawpy) reported
@FitbitSupport I am unable to on my Fitbit Sense device. Contacted support and was told to charge the device for 30 mins. Case Reference No. is 43450415. Pls help resolve this ASAP. Thanks
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Sherif El-Abd
(@sherifelabd) reported
@FitbitSupport since last iOS update, call notifications are not working well at all.
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Gerardo Gonzalez
(@mrG806) reported
Really unhappy with my @fitbit experience they asked to send my son's defective Ace2 i have been waiting since October 27 and no help! @FitbitSupport please help!
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The Ghost of Christmas Kat
(@katlikespie) reported
@mbulance1 @fitbit It's not as bad as it was before I reset it, since it kept going off with notifications to tell me there were no notifications, and maybe that's what drained the battery so fast? But I charged it last night and it's already at 90%, which is way less than a 10 day charge.
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Marion Shanly
(@mazzatgiz) reported
@FitbitSupport hi my Fitbit sense is not syncing with my mobile please help thanks
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Shrike Babbler
(@Emylie) reported
@katlikespie @fitbit That’s terrible customer service.
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Ashley Bras
(@__Ashleyy) reported
@FitbitSupport honestly the WORST customer service I’ve ever received. Was communicating to someone via email about not getting a band back with my watch and have not received any sort of communication back. I would strongly advise to save the money and just buy an Apple Watch.
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Viv Phelps 💙
(@fuzzyfelts2) reported
@FitbitSupport Hi, since recent update I cannot get my iPhone to connect with my HR, I’ve done all the usual reset, sign out, restart phone, delete app, reinstall etc. Bluetooth on phone can’t seem to find tracker, HELP…………!
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norm b!!
(@norm270571) reported
@FitbitSupport great service guys — spoke with Alfredo online Fitbit not working had it 15 months and has sorted a replacement !!10/10 would recommend the service from these guys 👌
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Sam Whoopthalamus
(@icsamppl) reported
@FitbitSupport I deleted my fitbit account and am going elsewhere. If you want to look into the issue, I suggest asking your developers what they're doing wrong, rather than looking at user accounts.
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The Ghost of Christmas Kat
(@katlikespie) reported
So @FitBit is going to replace my device with the defective battery, but I have to pay shipping, to replace a thing that was broken when I got it. Marvelous.
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Mary Lynn Crawford
(@crawfordICnoble) reported
@FitbitSupport My Inspire won’t sync with my iPhone. Software updated, tried turning off/on, pairing/unpairing. Nothing works! Please help!
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Mbarnstable
(@MackBarnstable) reported
Just had the worst experience with @fitbit and @FitbitSupport Such an easy problem to fix, but they just lack any interest in helping their customers.
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extra crunchy bb
(@FFRENCHkiss321) reported
@FitbitSupport help!! The face of my Fitbit is lifting up and I got it as a Christmas gift in 2018.
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Monte St. Amant
(@montetvcajun) reported
from
Woodruff, South Carolina
@FitbitSupport I need help syncing my Fitbit. It will not download any data. I’ve tried turning Bluetooth off and on and it still won’t recognized the device. I’ve tried recharging it and hitting the button on the charger.
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Helen Backhouse
(@helback1) reported
@FitbitSupport versa 3 device lock issue. It doesn’t work!!
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Paula Reilly
(@paulareilly) reported
@FitbitSupport I did an update on my versa 3 and since then I have stopped receiving notifications. I have shut down the tracker, reinstalled the app, made sure all the settings are correct but no luck. Can you help please?
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Plock
(@Plock95840779) reported
@fitbit @FitbitSupport Fitbit are in breach of Australian Consumer law in that the packaging of the charge 5 shows a feature that is not available to me. I am entitled, under Australian Federal law to free repair or refund. How do fitbit intend to fix this illegality?
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Laura Jordana
(@laurajordana22) reported
@KAu19533354 @fitbit So frustrating. I explained this whole thing to @FitbitSupport via chat, and at first, she thought I was saying I had an issue with the band, which I clarified it's NOT the band, no band will stay on because the connector is loose. 1/2
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George Wittenberg
(@WittGeorge) reported
from
Pittsburgh, Pennsylvania
@KordingLab @fitbit This hasn’t been my experience but have noticed other inaccuracies mainly related to step counts and sleep. As my excellent cardiology teacher said, “life is a struggle against bad data.” He meant Swan-Ganz catheters but applies generally!