Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• App Crashing (26%)
• Errors (26%)
• Device Failure (19%)
• Online Features (13%)
• Sign in (10%)
• Website Down (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Website Down	4 days ago
Bigastro	Sign in	22 days ago
Gilbert	Online Features	23 days ago
Reutlingen	App Crashing	23 days ago
Bangor	Device Failure	24 days ago
Charlotte	Errors	25 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported 16 seconds ago

  @FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(

• 
  Larry (@_TraderLarry) reported 1 minute ago

  My wife's @Fitbit always says she's an "Overachiever". Mine told me today to "slow down, you're killing yourself"! I swear it did.

• 
  Constable Jones (@Dave25480117468) reported 1 minute ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Kenny Wong 🇲🇾 (@kennywong) reported 1 minute ago

  @FitbitSupport The link you sent doea not address my issue. I've sent a DM

• 
  Dr. Ian Knopke (@ekponk) reported 2 minutes ago

  @fitbit @SonoranRed Just get a Garmin. The Ionic was so terrible I switched and found Garmin's tech was way more accurate on every metric

• 
  Tim Hackett, Elder (@timmassage) reported 4 minutes ago

  @FitbitSupport This is the last Fitbit I will own. Every one of them has been trash. I followed directions and still cannot get the screen out of dark mode. Same for the previous 2. Yesterday the band broke off while I was taking it off my wrist. Really? Have some pride

• 
  Beccybecster (@beccybecster) reported 6 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  KaLea in TX (@TexasKaLea) reported 7 minutes ago

  @FitbitSupport Not everyone wants to merge data with Google for sign in or anything else. After your cutover date in May - you lost me as customer of over 10 years!

• 
  Marty (@fishtale13) reported 15 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 19 minutes ago

  @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

• 
  Danielle Hartley (@DanielleeH23) reported 20 minutes ago

  @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

• 
  Aden (@anaden2023) reported 21 minutes ago

  @WazT555 They are trash go with something else @FitbitSupport

• 
  jiminiowa (@jimmyd108) reported 22 minutes ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  Danielle Hartley (@DanielleeH23) reported 23 minutes ago

  @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

• 
  Michael Baine (@MichaelBaine) reported 24 minutes ago

  @HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.

• 
  Jessica Young (@Jessicayoung_99) reported 25 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  Kelli Bachman (@kabachman) reported 29 minutes ago

  My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.

• 
  Charlotte (@CharlotteG333) reported 34 minutes ago

  @FitbitSupport I’ve tried Facebook messaging, arranging a support call and starting a support chat.. please could I get help with a Fitbit return?!

• 
  𝔸𝕁 𝕆𝕟 𝕋𝕙𝕖 ℝ𝕠𝕒𝕕 🏍💨🤙🏻😎 (@AJ_OnTheRoad) reported 35 minutes ago

  @FitbitSupport Trying to lodge a (late) Ionic recall for refund & keep getting passed from Customer Services to the Recall Dept & back again as neither can fix the other ones issues. There is an impacted Ionic on my account, I provide the ref number, then says it's not connected.

• 
  Danielle Gillieron (@DanielleGillie5) reported 37 minutes ago

  @FitbitSupport I can’t change to my Google account as it says I have my child on my account but I don’t . Please can u help me delete her so I can switch to Google

• 
  Jessica Young (@Jessicayoung_99) reported 37 minutes ago

  @FitbitSupport the app is doing a weird glitch where it took randomly took away how many calories I had left to eat for the day and somehow defaulted to a random total calorie intake. I changed it to a 500 calorie deficit and I have watched it revert back 3x. Please fix.

• 
  Tim Josling (@TimJosling) reported 38 minutes ago

  Just bought a fitbit Charge 6. The user experience is a nightmare, The documentation is complete trash. Severe buyer's remorse. Eventually, after several hours, I got the ecg working, no thanks to @FitbitSupport But still no spO2 readings, just "no data". It does not help that with every release they change everything and the documentation does not reflect the changes. Look at the help forums, they are full of frustrated customers. Try harder @google. Suggestion: Put the Z team on something else.

• 
  N Renham 💙 (@Nufctillidie7) reported 38 minutes ago

  @FitbitSupport is there going to be any fix for the set up card wallet error that keeps appearing. Or is it time to move to a new smart watch manufacturer.

• 
  Kelli Bachman (@kabachman) reported 46 minutes ago

  So @FitbitSupport won't help me with ANYTHING.....neat

• 
  Potkin Azarmehr (@potkazar) reported 55 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  🚩 राजीव कौशिक 🚩जय हिन्द (@JindagiKyaHey) reported 55 minutes ago

  @FitbitSupport since morning trying to pair the watch with app but nothing is happening. WHAT A POOR TECHNOLOGY 😭UNABLE TO UNDERSTAND WHY PEOPLE USE FITBIT

• 
  Kolisa Yola Sinyanya (PhD) 🌍📚🇿🇦 (@Kolie_Yola) reported 58 minutes ago from Briza, Western Cape

  @FitbitSupport But I'm due for an upgrade. Where can I get my next fix? 👀

• 
  Victoria Gleeson (@LadyGus) reported 58 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 58 minutes ago

  @FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed

• 
  JC5412 (@JC5412154088) reported 59 minutes ago

  @FitbitSupport @Google After more then a decade using Fitbit watch for GPS tracking of my (hundreds) of exercise, I inform you that I am leaving the brand. On my Sense 2, the GPS is since beginning of the year total garbage. You screwed up. ByeBye