Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (28%)
- Errors (25%)
- Device Failure (22%)
- Online Features (13%)
- Sign in (9%)
- Website Down (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bigastro
|
Sign in | 13 days ago |
 Gilbert
|
Online Features | 14 days ago |
 Reutlingen
|
App Crashing | 14 days ago |
|
Bangor
|
Device Failure | 15 days ago |
|
Charlotte
|
Errors | 16 days ago |
|
Tucson
|
Errors | 16 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
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Sandra 💙 (@Santhebeach) reportedDon’t buy a Fitbit @FitbitSupport They don’t last. Their support is useless. Will send you round in circles rather than fix the problem!!!
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Crystal (@CryssyJ824) reported@FitbitSupport Look, I'm poor and can't afford to upgrade my Inspire 2 and OS 12 Android. But I would appreciate it the app didn't delete my water intake after I type it in!
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Phil Baines (@Findel) reported@madebygoogle @FitbitSupport Can you help with this?
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Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported@FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed
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Rakesh R (@rakeshmoorthy) reported@GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia
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Ram Vyas (@vyas_ram) reported@FitbitSupport I am using your fitbit step counter watch is displaying increased step counts even when I am not wearing it . I do not understand how it's happening. I do carry my mobile on the move. Please help & guide. Thanks & regards
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Simon Atherfold (@Grumpysworld1) reported@FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.
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Peter Besenovsky (@Besenovsky) reported@FitbitSupport When will Fitbit correct the dynamic calorie deficit setting error on the Fitbit App?
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Willie Beamin (@3rdEye_Willie) reported@fitbit 108 minimum cardio load? FOH fix your algorithm
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alt-your-ristics (@EugeneGeis) reported@GSIVentures Can you point us to a product rep or customer service endpoint? So far, this band is a piece of garbage. My @fitbit Luxe is far more accurate, readable, and costs 70% less than full price. Oh, and it has a clock, display, alarms, etc. Please link me with someone who can explain the competitive advantage here.
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Diane (@SoCalValleyGal) reported@FitbitSupport I've done everything I can to try to fix the problem, I'm not the only person having the problem, ever since Google took over apparently that's when the problem started.
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Part-Time Analyst (@PT_Analyst) reportedDear @FitbitSupport - can you add the ability to block any manual weight readings. This has been an issue on and off for about 10 years. Please provide a way to fix it that doesn’t involve deleting 100 records each day
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Jessica Young (@Jessicayoung_99) reported@FitbitSupport the app is doing a weird glitch where it took randomly took away how many calories I had left to eat for the day and somehow defaulted to a random total calorie intake. I changed it to a 500 calorie deficit and I have watched it revert back 3x. Please fix.
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Kind Transparency (@Afrye262632) reported@FitbitSupport Why would fitbit help me with my thermostat? It's fixed now.
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Plan 9 From Outer Space (@edwoodplan9) reported@FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.
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Larry (@_TraderLarry) reportedMy wife's @Fitbit always says she's an "Overachiever". Mine told me today to "slow down, you're killing yourself"! I swear it did.
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Simon Atherfold (@Grumpysworld1) reported@FitbitSupport It won't let me send a private message. I just want some help please?
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Sanjay D (@sanjayk0303) reported@FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me
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Jessica Young (@Jessicayoung_99) reported@bookishbish @FitbitSupport Day 8 for me since this issue popped up
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Rico McCoy (@_CoachMcCoy_) reported@FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.
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Constable Jones (@Dave25480117468) reported@FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.
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Marvin Matthews 🇨🇦 (@krimar) reported@FitbitSupport Is there any help out there?
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Selim Oz (@selim_oz) reported@FitbitSupport We’ve been through this, you guys can’t even explain how my two year old Sense 2 turned into a brick a day after I installed the update. It’s not a free watch, I paid $200 two years ago. I think the update had malware in there because Fitbit sales slowed down.
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David Martinez (@DMARTINEZ_85) reported@FitbitSupport Took all those steps, still not working.
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Mark Pearce (@markyp46) reportedHi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?
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Stephanie McCrae (@smccrae13) reported@FitbitSupport is there a known issue with syncing at this time? I have hit all my active hours in my device but they are not showing in the app?
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old
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Tom Brander (@dartdog) reportedIrritated that the new @fitbit app no longer tracks hourly movement and gives nudges on the watch to move, it also no longer has a "cardio fitness" score, which was a proxy for vo2 max, nor does it have a place to record water intake, better graphics dumbed down. @google
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Ankit Srivastava (@ankit_0202) reported@FitbitSupport can u help?? As Fitbit is now part of google only and the issue is reg google pixel 2 watch. @consumerforum_ , FYI we are observing products by google and Fitbit, that can burn hands due to heat generated by inbuilt sensors.