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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (43%)
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Online Features (20%)
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Errors (17%)
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Website Down (11%)
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Device Failure (7%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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James Gould
(@thenamesgould) reported
@fitbit Hey there, I have a premium subscription to fitstar yoga, but when I enter the app it just says “go premium”, then when I go into that it says I already am premium. But I can’t actually access the premium sessions! Help please? Is the app actually still active & working?
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Lauren Campbell
(@lornesasha) reported
@FitbitSupport Hello! I bought a Charge 4 today, but despite calls and texts easily coming through, my phone app notifications won't and I've tried everything! Please help. Is this an app issue or the device? Thanks.
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Eve Lemon
(@EveLemon6) reported
@FitbitSupport They do a great job of selling Fitbits and an even better job of avoiding replacing bad devices. Their support team has diversion down to a science.
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andrew boyce
(@aboyce77) reported
@fitbit I have had issues with GPS for the last week & your customer service team have said you are aware of the issue but there is not expected resolution date. Have you published any information on this so that people do not waste time troubleshooting this issue?
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JadeyLou
(@jadelouiza) reported
Hi @FitbitUK @FitbitSupport my Charge 4 - already replaced once - has a broken strap connector and I am unable to wear it. Only replaced late Aug/Sept. Please advise further, thanks
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Renata Harvey
(@RenHarvey) reported
@FitbitSupport Any idea when you’re actually going to be bothered to fix the restoration graph issue that hasn’t worked for 2 weeks now??
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काजल कर पाठक
(@angel_saggi) reported
@fitbit hey guys I am facing some problem with my versa2, not even an year old. I can’t swipe to see any activity. And if by any chance I do get to the menu it will randomly open any app. Please let me know what to do
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Helen Kooper
(@hkooper25) reported
@FitbitSupport @fitbit you truly have the worst service! Want to cancel my subscription but have been unable to do so through your website or through "customer support"! #Fitbit
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Pauline Smith
(@hmfc1975) reported
@FitbitSupport I had a fitbit charge 4 bought for me as a gift in August 2020 and I am so upset as the strap has completely broken. Do you have a repair system?
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mark mccarry
(@macca2281) reported
@FitbitSupport you’ve had my broken fitbit since 10/4/21 not been given any information about what’s happening very poor service
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Julia
(@juli_isme) reported
@FitbitSupport I couldn't sync my Inspire HR with apps since 15/4. I noticed that many people are facing same problem when I checked on playstore. Do you guys aware of that ??
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meghan jaymes
(@redneckqueen96) reported
@fitbit fix your damn app
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Genaro Armando
(@GenaroArmand) reported
@fitbit @fitbit help me please!! Where can I get the usb cable to charge my Inspire 2. I just lost it. 🥺😓
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Sandra Lloyd-phillips
(@sandyra1961) reported
@fitbit @FitbitSupport so not only have you charged my account 79.99 when you shouldn’t have then refused to refund the money. Now I have a brand new tracker that refuses to set up I have been through your help options and also your chat #whatiscustomerservice not Fitbit for sure
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Eve Lemon
(@EveLemon6) reported
@FitbitSupport Horrible experience with Fitbit support. They have been giving me the run around on a problem that they know is happening and they know the troubleshooting did not work. The response is to call back if it happens again. The device is 6 mons old
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mickie business
(@mickiemangle) reported
@PhysicalRevelry @fitbit @FitbitSupport Unsure-- I covered the sensors and port in a couple layers tape. I read somewhere that the battery fluid leeching out could be an issue. Haven't worn mine in awhile though. They are so neat and also so gross...
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Ronald Jean Degen
(@rjdegen) reported
@FitbitSupport My Charger 4 is frozen on the time screen. Can"t get to the exercite screen. What can I do to correct the problem?
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Joe
(@joeh0053) reported
@fitbit Too bad we can't buy Premium in China
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sangeet
(@sangeetswiss) reported
@FitbitSupport Can you please help me in finding a service center for fitbit in India? I need to get my Versa 2 fixed
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Marcus d mcgillion
(@mcgillion_d) reported
@FitbitSupport I have a charge 3 and the screen has become very blurred. A reboot when plugged doesn't seem to help. Any ideas?
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paul
(@PaulBlades13) reported
@FitbitSupport Since your latest update all of my premium features aren't working, I've tried rebooting, force closing and reinstalling the app, any more bright ideas that aren't just a standard copy and paste? I'm close to cancelling my subscription due to this. Very poor.
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Joe
(@joeh0053) reported
@fitbit I bet it doesn't work in China. Too bad for us, huh?
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Sarah Beth Mathews
(@sarbethcampbell) reported
@FitbitSupport somehow my charge 4 is tracking my steps but my total mileage has been the same since this morning? Please help
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𝐵.
(@manicbarbiedoll) reported
this is a callout can @FitbitSupport actually help me please 🥺🥺🥺
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Mark Ball
(@MrMarkABall) reported
@fitbit My son has had a Fitbit sense since October. It initially worked but now the he gets a message saying the notifications service isn’t running. He has spoken to Fitbit by phone and they tell him that because he has a huawei phone there is a problem.
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Kay Wardle
(@KaySWardle) reported
@FitbitSupport When my first watch broke after 10 months - I thought it was bad luck when the screen lifted . Am now on my 3rd . This last one lasted less than 4 months . Thanks for the offer of the discount code but why would I buy another ?
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missycrowley
(@missy226) reported
@fitbit Worst customer service and will never buy anything from you guys again. Thank you for blaming me for a defected product, you guys made. I’ll be sure to let everyone know not to buy from you guys. 😡🤬👎🏼
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John *Wear*A*Mask* Lamont🇮🇪🇪🇺
(@lamontjp) reported
I’m a big fan of @Fitbit & generally like the technology. But, when tracking exercise, (1) ‘Poor GPS’ and (2) “not enough heart rate data available” always, ALWAYS, display, regardless where I am. Something doesn’t make sense....🙄. Fix it please. @FitbitSupport
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Hannah
(@hannmrfitz) reported
@FitbitSupport why am I not able to sync my versa? It’s telling me to reset it but I did that about ten minutes ago and now apparently I have to do it again? Doesn’t seem like fixing an issue...
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Renata Harvey
(@RenHarvey) reported
@FitbitSupport You originally told me that engineers were working on this fault! This isn’t the case then? I am seeing nothing! That’s the issue!!!