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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Online Features (21%)
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Errors (20%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Marie
(@my777) reported
@FitbitSupport hello.. I have a #fitbit and the #facecameoff for no reason. The fit bit was sent to me from you earlier this year. It's not that old. And its not working now. What options do I I have.
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Rob de Turberville
(@rdet123) reported
@FitbitSupport Hello there. Have tried multiple re-sets to fix my Charge 3 blank screen without success. Have tried 8 second and 15 second button resets over the course of one hour.
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deejustdee
(@deejustdee) reported
@fitbit @FitbitSupport = worst customer service ever!
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Meg Rowe
(@megjeffersrowe) reported
@FitbitSupport My Fitbit Versa 2 stopped working. The screen is black. I read they resetting may work; however, I cannot reset. I press down the button and the face remains black.
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kartik
(@agent2812) reported
@fitbit before pushing out marketing emails to the customers please improve your customer service team. Most unhelpful customer service I have ever seen , I am sorry to say! I have been trying to make them understand my issue but no luck . #38953362
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Viewpoint Film
(@Viewpoint_Film) reported
@fitbit @FitbitSupport @FitbitUK YOU ARE A TERRIBLE COMPANY. I HAVE WAITED 3 MONTHS FOR A REPLACEMENT CHARGE 3 THAT DID NOT WORK OUT OF THE BOX AND YOU HAVE SENT BACK THE SAME UNIT WITH NO STRAP SO IT CAN’T BE WORN. SORT IT OUT NOW!!!!
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Laurel Ann Kameleonalani Whitlock 🐊🌺🌈
(@twirlandswirl) reported
@FitbitSupport I got an update today and I was able to download the clock face I wanted! Still having trouble figuring a few things out, but that was the most pressing issue.
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Tanveer Abbas
(@abbas1979) reported
@FitbitSupport hi I’m having trouble with my Fitbit not charging. I have tried cleaning the charge points and changing USB ports but no luck
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anna ortado
(@lolitalolipops) reported
@geofellingham @fitbit yes just now worst part- it wasn't even mine
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Edhi Purnomo
(@EdhiPurnomo5) reported
@FitbitSupport hi fitbit, i am using fitbit versa3, before system update, my versa3 can connect apps fitbit with apps strava but after upgrade/update can not connect. Pls help me.
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Traci Mihalinac
(@tmihalinac) reported
@FitbitSupport my new Charge 4 has a low battery but it won’t charge. I plug it in but nothing happens. No smiley face, no power - it seems dead. Any help would be appreciated.
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Priscilla
(@PriscillaInPink) reported
@FitbitSupport I have followed these directions and steps numerous times and not working. I deleted my Versa Lite from my Fit Bit account and now it will not re-pair AT ALL. I am so frustrated.
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Edhi Purnomo
(@EdhiPurnomo5) reported
@FitbitSupport hi fitbit, i used fitbit versa3, after update system, i can not connect apps fitbit with apps strava again. Pls help me
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Janell Harrell
(@jlashawnh) reported
@FitbitSupport my Versa Lite won't sync. I tried all the troubleshooting, now my versa is factory reset and won't even connect in the app or the Bluetooth at all. Its not even registering as a possible device on the Bluetooth. I've updated and tried everything! Help fix it!
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Priscilla
(@PriscillaInPink) reported
@FitbitSupport My Versa Lite hasn't been syncing. My app is up to date, I've turned on/off Bluetooth, and it is charged. Help!
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Marie-Christine Bour
(@mcbour) reported
@FitbitSupport impossible to set up my new #fitbitcharge4 , tried 15 times and followed all advises found... could not join Fitbit support chat. Worst Christmas present ever.
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MrS
(@sootyboots) reported
@FitbitSupport I am having trouble synching with my phone it won’t pick up my versa 2 help
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Julie cragg
(@Juliecragg5) reported
@FitbitSupport help my screen has gone blank even though still synced and has power! Cent do reset as can’t see the screen???
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Nucoulous
(@GaetanPecheur) reported
I do not recommend all #Fitbit products. A few days before the warranty expires, the product breaks down. The one sent in replacement has problems after not even 4 months of perfect use and we cannot do anything because no longer under warranty. 👏 @fitbit @FitbitSupport
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Soo Eugene
(@sooeugene) reported
@FitbitSupport Hi there, I was in contact with someone from your end, but the communication has suddenly gone silent. The issue has yet to be resolved. Patiently waiting for your response. Thanks
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Ryan Powell
(@jryanpowell) reported
@FitbitSupport I've not getting any help via the @fitbit support chat for a Family Account issue. Are you able to assist?
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Darlene Vecchio
(@VecchioDarlene) reported
@FitbitSupport I need to get my cracked Fitbit sense screen fixed or a replacement. Please help respond to let me know how to proceed
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alana christina emanuella jenkins
(@paciorettys) reported
hey @FitbitSupport i just did 55 minutes of pilates, i’m dripping sweat, had my watch logging the workout as i did it, and it says i have 0 active minutes for the day? is this for real???? i just busted my ***! this has been an ongoing issue for pilates/barre/yoga, do something!
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Tori Moore
(@torimoori76) reported
@FitbitSupport aagghhh.. my fitbit app isn't working as it should. Is there a technical issue at the moment?
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Mia McKee
(@4x6daily) reported
@FitbitSupport I have a Charge 3 that wouldn’t sync. After I let it sit for a few weeks it then just went dead, and never turned back on. I’ve tried everything!!! Please help!
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Stephen
(@salred3) reported
@FitbitSupport the sleep score is why I got a device. Yet It’s worked only 25% of the nights. I googled it and saw this is a PERVASIVE issue over the last few years. I assumed it would be fixed by now - it isn’t. Any idea what the issue may be?
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Chris Kinsman
(@AlsoKnownAsCK) reported
@FitbitSupport my Versa 3 barely ever synchronises. I've already factory-reset it and the problem continues. Any assistance would be welcome.
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Nigerski
(@nigerski) reported
@fitbit @Blklivesmatter @APTPaction My sympathies to Fitbit for turning into pieces of ****. Planned on buying the latest Versa for the oxygen sensor, no way in hell I'm giving your company a penny now.
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Sal
(@Sal95590301) reported
@FitbitSupport why do I have no sleep score on my dashboard with my new inspire? How do I fix this?
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Hope NC
(@hngamelue26) reported
@FitbitSupport is it just me or is anyone else having a horrible experience with fitbit trackers. This is my 4th tracker in less than 3 years. I had the fitbit ionic Adidas.. in less than two years had to be replaced twice under warranty. The 2nd was bad again within months