Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (33%)
• Online Features (24%)
• App Crashing (24%)
• Website Down (10%)
• Sign in (5%)
• Device Failure (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Wolfsburg	Errors	19 days ago
Oldenburg	Sign in	20 days ago
Hamburg	App Crashing	20 days ago
Vincennes	Errors	20 days ago
Mainz	Errors	20 days ago
Le Mont-sur-Lausanne	App Crashing	20 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jake (@rugbyballs8) reported 6 minutes ago

  @FitbitSupport Absolutely terrible. The old app was so much better. I did not sign up for this. To make matters worse it just drains my phone. I can't believe I bought a Fitbit two days before the changeover.

• 
  Villanova Fan (@novafan1976) reported 8 minutes ago

  @FitbitSupport your new @googlehealth app is absolute trash. Time to trade in my pixel phone and pixel watch 4 and just get an iPhone and Apple watch. Just a terrible redesign. Looks like a first grader did the UI #

• 
  Potkin Azarmehr (@potkazar) reported 8 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  A.K.D. (@avasi01) reported 9 minutes ago

  Can’t set up my new Fitbit Air — password reset broken + can’t migrate my Fitbit account to Google. Need help please @GoogleHealth @fitbitsupport #FitbitAir #CustomerSupport

• 
  jiminiowa (@jimmyd108) reported 14 minutes ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  Tim Hackett, Elder (@timmassage) reported 18 minutes ago

  @FitbitSupport This is the last Fitbit I will own. Every one of them has been trash. I followed directions and still cannot get the screen out of dark mode. Same for the previous 2. Yesterday the band broke off while I was taking it off my wrist. Really? Have some pride

• 
  Jeanette “…nothing ever really ends, does it?” (@Jeanett08615786) reported 21 minutes ago

  @dfteach @FitbitSupport @googlehealth I have a fitbit, and I have had nothing but trouble since Google got involved. Now my fitbit reads one thing, and the app has a number almost double what the device says.

• 
  Texas Peaker 💪 (@PeakerNation) reported 25 minutes ago

  @southlondonphil @googlehealth @FitbitSupport My charge 6 wasn’t able to sync after the changeover. Support told me to return it since it was under warranty. Waited over a week for the replacement to arrive and when it did it wouldn’t sync either! Problem was finally fixed by someone in support who knew what they were doing.

• 
  J Silbert (@silby21) reported 28 minutes ago

  @FitbitSupport all my friends are gone! Is there a glitch?

• 
  Marty (@fishtale13) reported 28 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  Greg (@Kygregb) reported 29 minutes ago

  @FitbitSupport Replacement service is the worst! Defective Fitbit was received by you on 4/23/26. The replacement is just now shipping out (after I had to contact their stupid chat to inquire about it) Hire real people to take care of this!

• 
  Eneleak🍷 (@kaeleneak) reported 29 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  Beccybecster (@beccybecster) reported 35 minutes ago

  @RJ5400 @FitbitSupport Tbh with this new issue and the news that Fitbit is changing to google fit I feel I may as well buy an Apple Watch!

• 
  Crystal (@CryssyJ824) reported 36 minutes ago

  @mistylight23 @FitbitSupport @googlehealth It's been down for a few hours now. Hopefully they'll have it fixed soon.

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 38 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Mark Pearce (@markyp46) reported 44 minutes ago

  Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?

• 
  POPs line (@Queen_PaulineD) reported 44 minutes ago

  @FitbitSupport @MedicChris13 Same pb. I do everything and still problem

• 
  jiminiowa (@jimmyd108) reported 46 minutes ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  Nicola Bardon (@NicolaBardon) reported 48 minutes ago

  @FitbitSupport hi I have DMd you about a broken fitbit

• 
  christine (@yankeegirl51680) reported 51 minutes ago

  Need a new watch asap 🤬 I hate the new google app with Fitbit. When u have health issues and need information more accessible and u make it garbage for those of us already suffering @FitbitSupport

• 
  Simon Atherfold (@Grumpysworld1) reported 55 minutes ago

  @FitbitSupport It won't let me send a private message. I just want some help please?

• 
  GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported 57 minutes ago

  @FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(

• 
  Sharing King (@barn_burn) reported 57 minutes ago

  @FitbitSupport over an hour on a call and it gets disconnected! Over 28 minutes of hold all for new Fitbit Air tracker that doesn’t charge or light up or vibrate and your rep is telling that this is a known issue for a product that was released a couple days ago? No beta testing?

• 
  Paul DeKraker (@DeKrakhead) reported 58 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  Gregory T Buggy Sr (@irishman1952) reported 58 minutes ago

  @FitbitSupport this google app is terrible i want the old one back or ill buy another device

• 
  Shaun Thomas (@BonesMoses) reported 59 minutes ago

  I'm about to throw my @fitbit Charge 5 in the trash. Some time after Google took over, the App just launches to a blank screen half the time until I reinstall or clear cache/data. Are there any good alternatives I should consider?

• 
  Trevor Elenbaas (@ElenbaasTrevor) reported 59 minutes ago

  @FitbitSupport I have a charge6 purchased December 2024. Battery life has plummeted. It used to last a week, now about half a day. I haven't made any changes to settings etc. have restarted multiple times. Suggestions or should I toss it in the trash?

• 
  @MikeBeach (@mike123qwe) reported 1 hour ago

  The Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle

• 
  Constable Jones (@Dave25480117468) reported 1 hour ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Amanda Blount (@amandablount2) reported 1 hour ago

  @Paizleygrl @Google @FitbitSupport It's so bad. I want my Fitbit back.