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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (26%)
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Online Features (22%)
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App Crashing (22%)
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Website Down (14%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
| Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Kate Alexander 💙
(@kate_alex) reported
@fitbit @FitbitSupport @FitbitUK The connectors between the monitor and the ******** my Charge 4 have broken - so my Fitbit won't stay on my wrist; ie I can't use it any more. Please can you advise on how to replace it (this is the second time it's happened btw).
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Mauricio Lecaro
(@mlcr_07) reported
@fitbit I'm still facing the same problem and for some reason, it's impossible (literally, no information is displayed) to get through with @FitbitSupport on the website. Can't DM you 😕
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Jarott
(@Jarothz) reported
@FitbitSupport Hi, thanks for the reply, it started working two hours later. Was just a bit frustrating since i just got the device, some apps were not working, later could not log in, but after a few hours it was, and is, all fine. Have a nice day :)
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BreadBin💙💛
(@Breadbin35) reported
@FitbitSupport please help me cancel my premium membership
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Rob Foxx
(@infoxicated) reported
@FitbitUK Maybe @FitbitSupport can help instead?
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Jozz
(@jozzerlene) reported
@FitbitSupport @Clodaghob96 Lucky you! I’ve been waiting a week for no reply. Really poor service to back up what appear to be really poor products that break constantly!
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INTEL OFFICIAL PAGE
(@intel__crakk) reported
@banANAkeks @fitbit I can help you fix your account
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Adrienne Craighead
(@AdrienneC2) reported
@FitbitSupport can you assist me (broken band claim seems to be “stuck” in your system at the “Being Reviewed” stage after weeks of waiting) ??
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Judith Cullen
(@cullensat422) reported
@FitbitUK @FitbitSupport so after 4 days of no response to my ionic recall discount codes not working I’ve taken my custom elsewhere! Years of loyal custom counted for nothing in the end I guess! #epicservicefail #avoidfitbit
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Dame Lisa Cook
(@LisaCook81) reported
Was going to go for a run. @fitbit stopped working, obviously I can’t run without it. Talking to someone from @FitbitSupport who is trying to help but nothing has worked so far
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mark
(@mark92031655) reported
@gra5105 @FitbitSupport Having the same issue here & can’t contact them by phone or live chat
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Account recovery team
(@cyberteck_team) reported
@banANAkeks @fitbit I will help you fix your account
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Janice Reynolds
(@Jellybean10000) reported
@FitbitSupport Hello. I'm still experiencing this problem. Are you any closer to a resolution?
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mark
(@mark92031655) reported
@gra5105 @FitbitSupport What was the issue, is it something simple or did they take your reference etc?
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Andrew Hibbert
(@HibbertAndrew) reported
Hi @FitbitSupport My partners Fitbit versa 3 stuck in reboot loop, have sent a DM no reply and gone through the help forums and community forums and tried all the comments from force closing app to factory resetting the watch nothing works, can you help
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Jozz
(@jozzerlene) reported
@FitbitSupport Trying for over a week to get a replacement for a replacement that also broke! Perhaps your products are just not fit for purpose? Shockingly bad customer service. #badservice #bbcwatchdog #CustomerService
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Andrew Hibbert
(@HibbertAndrew) reported
@FitbitSupport My partners Fitbit versa 3 stuck in reboot loop, have sent a DM no reply and gone through the help forums and community forums and tried all the comments from force closing app to factory resetting the watch nothing works, can you help
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d1
(@d148132826) reported
@fitbit I'm still waiting to hear from you on my refund, as I cannot do automated "deactivate" step as Fitbit has overheated and is broken. Registered and completed step 1 (Ref 2022030304380697) on 3 March, hours on phone (file ref 44331295) on 4 March, promised an email ????
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chanandaler bong
(@PakPCBnotaCLUE) reported
@FitbitSupport ionic recall issue please can someone contact me as I’m having issues submitting claim
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Jozz
(@jozzerlene) reported
@FitbitSupport @SurajIy97934101 Hi Suraj this isn’t the experience they want you to have, but they gave it to you anyway and took days to respond! Such bad service from these people.
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Janice Reynolds
(@Jellybean10000) reported
@FitbitSupport Hello. Still experiencing this problem. Are you any closer to a resolution?
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mark
(@mark92031655) reported
@poolnudel_koch @clareqhill @fitbit Did you sort this? Having the same issue
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Msb Bhatt
(@MsbBhatt) reported
@FitbitSupport Dear, I have purchased fitbit charge4 from Amazon India in November 2020, yesterday the support meant for stap fixing on the body of fitbit device was broken. I am residing in jaipur Rajasthan, please guide how can I repair that device.
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Jozz
(@jozzerlene) reported
@FitbitSupport Why is your 24 hour chat service still not working? Updates please
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GAIROLAANKUR
(@gairola_ankur) reported
@FitbitSupport FITNIT IONIC RECALL ISSUE - I did the registration process and after that my ionic device got removed from Fitbit phone app. Can I set it up again or need to wait for the refund process ? Please suggest!
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carrie
(@carrie66371588) reported
@FitbitSupport hi, my BPM has stopped working on my charge 2, I have looked on all the community page and still not working with all the suggestions. Can you advise what to do next?
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Deurnes
(@Deurnes) reported
Hi @fitbitsupport , I’m trying to complete the recall of my Ionic device but the reference code doesnt seem to work. Can you help?
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d1
(@d148132826) reported
@fitbit @fitbit I'm still waiting to hear from you on my refund, as I cannot do automated "deactivate" step as Fitbit has overheated and is broken. Registered and completed step 1 (Ref 2022030304380697) on 3 March, hours on phone (file ref 44331295) on 4 March, promised an email ????
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ShakeyR
(@shakesrj) reported
@JadeHelena_ Yes and I'm having no luck getting any help from @FitbitSupport either, have been messaging for 3 days, no reply
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Jozz
(@jozzerlene) reported
@rahultambi @fitbit @FitbitSupport Terrible service - will never buy again