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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (37%)
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Online Features (20%)
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Errors (18%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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extra crunchy bb
(@FFRENCHkiss321) reported
@FitbitSupport help!! The face of my Fitbit is lifting up and I got it as a Christmas gift in 2018.
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Tracy Howl Photo
(@PixelVixenUK) reported
@FitbitSupport Hi I had a replacement Fitbit Charge 3 as the screen went funny on my original one, now the replacement is doing the same thing. Please can you help? Thanks.
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Vicki
(@ShimmySchmoo) reported
@FitbitSupport I purchased my watch in August 20 and the strap has split. @johnlewishelp say they do not guarantee the strap and have referred me to you. This is the only way I can find to connect. Please can @FitbitUK help! Thank you.
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Marion Shanly
(@mazzatgiz) reported
@FitbitSupport hi my Fitbit sense is not syncing with my mobile please help thanks
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Matt
(@_Matt_L_C) reported
@FitbitSupport I have tried the watch reset. Its a design fault so turning it off and on wont fix it
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norm b!!
(@norm270571) reported
@FitbitSupport great service guys — spoke with Alfredo online Fitbit not working had it 15 months and has sorted a replacement !!10/10 would recommend the service from these guys 👌
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Alex Franczek
(@AlexFranczek) reported
@FitbitSupport I can assure you’ve I’ve read through the forums. None of the recommendations fix anything. The concept behind this product is great but the execution is poor. I previously owned a charge 3 that always got my heart rate correct. The more “advanced” tracker should perform like it.
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Priya Singh🇮🇳
(@PriyaSingh169) reported
@fitbit @gorjana_brand Hello....I m using fitbit watch and my screen is broken....how will I get a new screen?
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Steve
(@ed_edwardson) reported
Good news for #blind users of @fitbit products: version 3.52 for #iOS fixes the broken #VoiceOver support when reading tracker statistics. Wish it hadn’t taken over 8 months for them to get around to it, but better late than never I guess.
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Viv Phelps 💙
(@fuzzyfelts2) reported
@FitbitSupport Hi, since recent update I cannot get my iPhone to connect with my HR, I’ve done all the usual reset, sign out, restart phone, delete app, reinstall etc. Bluetooth on phone can’t seem to find tracker, HELP…………!
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Danny Robertson
(@drobertson00) reported
@Cgeddings911 @FitbitSupport @fitbit Thank you for contacting customer support. The problem you’re reporting may be due to you being an *******. Please double check to make sure that you’re not an ******* and see if your watch holds its charge. If not you may in fact be an *******.
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jessica nicholls
(@onstage13) reported
@FitbitSupport I just got a new watch a month ago and already I am having to play with it to get it to count my steps especially at the beginning of the day. Is there a problem with the newest update? I had this problem with my old versa 3.
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The Ghost of Christmas Kat
(@katlikespie) reported
So @FitBit is going to replace my device with the defective battery, but I have to pay shipping, to replace a thing that was broken when I got it. Marvelous.
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Sherif El-Abd
(@sherifelabd) reported
@FitbitSupport since last iOS update, call notifications are not working well at all.
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Ashley Bras
(@__Ashleyy) reported
@FitbitSupport honestly the WORST customer service I’ve ever received. Was communicating to someone via email about not getting a band back with my watch and have not received any sort of communication back. I would strongly advise to save the money and just buy an Apple Watch.
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Justin Meyers
(@burkinfarct) reported
Wow. @fitbit has the worst customer support. @FitbitSupport
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Sam Whoopthalamus
(@icsamppl) reported
@FitbitSupport I deleted my fitbit account and am going elsewhere. If you want to look into the issue, I suggest asking your developers what they're doing wrong, rather than looking at user accounts.
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Bill
(@killer2239) reported
Why would I want to buy another @fitbit even with 35% off coupon after I had 2 Sense models have the screen separate within 15 months? First one lasted 7 months and the replacement lasted 8 months. A friends did the same thing too. Terrible Warranty #Fitbit #Sense #PoorQuality
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Listen to "Legacy" On Spotify
(@a_c0rnz) reported
@FitbitSupport Question for you all: Is there nickel in the Sense bands? I'm getting really bad rashes on my wrists and my allergist thinks it might be a nickel allergy. I've had to stop wearing the stock band and get something different.
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Shrike Babbler
(@Emylie) reported
@katlikespie @fitbit That’s terrible customer service.
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Mary Lynn Crawford
(@crawfordICnoble) reported
@FitbitSupport My Inspire won’t sync with my iPhone. Software updated, tried turning off/on, pairing/unpairing. Nothing works! Please help!
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Ahalol
(@FplCubed) reported
@fitbit “What’s strong with me?” That’s a terrible sentence.
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CharanJ5
(@charanteja67) reported
@FitbitSupport I sent the details.. Please look into the issue. Thanks.
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George Wittenberg
(@WittGeorge) reported
from
Pittsburgh, Pennsylvania
@KordingLab @fitbit This hasn’t been my experience but have noticed other inaccuracies mainly related to step counts and sleep. As my excellent cardiology teacher said, “life is a struggle against bad data.” He meant Swan-Ganz catheters but applies generally!
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Alex Franczek
(@AlexFranczek) reported
@fitbit would you say the Sense is the worst smart watch on the market or just the most overpriced?
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Helen Backhouse
(@helback1) reported
@FitbitSupport versa 3 device lock issue. It doesn’t work!!
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Mbarnstable
(@MackBarnstable) reported
Just had the worst experience with @fitbit and @FitbitSupport Such an easy problem to fix, but they just lack any interest in helping their customers.
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The Ghost of Christmas Kat
(@katlikespie) reported
@mbulance1 @fitbit It's not as bad as it was before I reset it, since it kept going off with notifications to tell me there were no notifications, and maybe that's what drained the battery so fast? But I charged it last night and it's already at 90%, which is way less than a 10 day charge.
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aweyand
(@amis84) reported
@fitbit Bought a brand new Fitbit in October hasn’t been working properly. We have tried all suggestions and the customer support lacks. You won’t accept a return and refund with out packaging which is no longer available. Clearly wasted money on a bad product.
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david watson
(@davidwatson07) reported
@FitbitSupport Hi, tried those things and it’s still not working?