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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Bkstar00
(@bkstar00) reported
So I was excited as I got a new Fitbit Sense but I have it for less then 24hrs and now it doesn't sync at all. What is going on @fitbit @FitbitSupport now I'm stuck as my app on my Samsung 20 phone is just not working. Help or this fitbit will be returned.
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Roe Knows Best
(@roeknowzbest) reported
@FitbitSupport Are guys aware tht there is a bug in the menstrual tracker part of the app? For the past few weeks every time I open it, the calendar defaults to my DOB &I have to scroll all the way down to get to today’s date, where it then freezes and I can’t log anything.
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Richard Taylor
(@Flub1957) reported
@FitbitSupport Can you at least tell me if it is a hardware or software problem?
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Kelly McCoy
(@kelly8290) reported
@FitbitSupport I have done all of these and I have also factory reset my watch. Looking on the Google Playstore reviews for your app it is clear this isn't just an issue I am experiencing.
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my everything hurts
(@breathtakinwood) reported
@fitbit do better. Your bands are trash. I usually gotta replace it every few months.
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Pixelfox
(@pixelfox911) reported
@johnreedcouk @fitbit I have the same issue with health metrics crashing
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Amanda Leeming
(@AmandaLeeming) reported
from
Taverham, England
@Rambomuscles @FitbitSupport That’s what we were told too! Very impressed how quick they wanted to help but now nothing happening
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Gary M. Baillargeon
(@PetworthEMS) reported
@fitbit is your system down at the moment. My app has not been able to update since yesterday at 5:17 pm EST
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Sebastien Mezeret
(@smezeret) reported
@FitbitSupport I have tried all this. The problem isnt on my end. Your download button is just a link to the help page
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Jen Harry
(@jenharrison80) reported
@FitbitSupport please help! The screen on my Fitbit charge 3 is so dim it’s impossible to see in any light. I’ve tried changing it in the settings but it makes no difference. It’s pointless wearing it currently & it’s only 2 years old 😞
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Alison McHugh 🌟
(@Alison_McHugh) reported
@FitbitSupport can you help fix charge 3 blank screen. I have tried all forum fixes. 8 sec, 15 sec and disconnecting Bluetooth to no avail. It’s not shown a face for over 7 days and now I can’t get it to sync so it’s stopped tracking. Help appreciated.
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Julie Fredrickson
(@AlmostMedia) reported
Well **** my @fitbit just straight up died. What should I replace it with? #quantifiedself and #biohacking friends weigh in
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Calliope
(@calliope2284) reported
@FitbitSupport hello. My inspire2 constantly stops counting my steps just before 10k steps. It gets stuck there for while then starts counting eventually. Why does it do this and how do I fix it????
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Rory Gallagher
(@Roryg36) reported
@FitbitSupport hi my fitbit verse 2 has just stopped working overnight. I only got it 2 months ago. Can you help me please
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Monika N
(@MonikaNiemiec3) reported
@AmyMort6 @curryspcworld @fitbit products are only made to break so quickly so new products can be released for people to buy. If you have an issue with broken tracker don’t rely on them that you can get a great support.
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Myles
(@mylesmarshall01) reported
@FitbitSupport I need some help with my Fitbit versa 2. The screen will not respond to touch. I am curious if there is a factory reset achievable without touch or another solution.
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Lucinda Bassett
(@lucindabassett) reported
Dear @FitbitSupport please help me pair my Charge 2 with my new @Apple iPhone, thanks!
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Richard Taylor
(@Flub1957) reported
@FitbitSupport Lovely, any timeline on a fix?
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Danielle
(@Dan_ielle19) reported
@FitbitSupport over the past week or so my calendar keeps jumping back to 1980. Please can you advise of a solution for this glitch. Thank you
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Debbie Longley
(@Longles) reported
@FitbitSupport I’ve got an issue with my Fitbit talking to my sleep stats. Is there any where I can get some help?
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Maggie Mali
(@Maggie_Mali) reported
@FitbitSupport Is there a problem with the fitbit app? I was logged out suddenly and am not able to log in. It tells me Fitbit not working. Kindly advise.
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Phil Winterhalder
(@pwinterhalder) reported
@FitbitSupport Ok done that, let’s see what happens tomorrow - to be clear, it does sync ok, but it does not sync in the background and this has been an issue on two iPhones
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Marsha Collier
(@MarshaCollier) reported
@lisagualtieri @fitbit Will they recycle or upcycle? Waste is such a big issue
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jim
(@jim_builder) reported
@FitbitSupport Why does my Fitbit 4 don’t work right. I heard many times after the warranty is done it stops working? I asked for help a few times and they always disconnected with me ? And the. Comes back a day or so later and answers the wrong question
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Ashleigh Burnett
(@Harvey766) reported
@FitbitSupport Restoration graph still not working! 2 weeks now! When will you bother getting it fixed??
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Jes🆗
(@Jes__) reported
@fitbit I love your products and app, but your period tracker is bad. Seems like it could use a woman’s brain. Where can I make suggestions?
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Jen Voss
(@jvoss0712) reported
@FitbitSupport It’s been weeks since I mailed my Fitbit back and no response on status after multiple emails. Please help @fitbit @FitbitSupport
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Susan Sally
(@Sunshinesusie) reported
@FitbitSupport Can you please help me with my period (menstrual cycle) calendar. Why is is going all the way back to the year 1972? I want to edit details about my current period not 50 years ago? I’m not sure why this changed. Please help, thank you
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🎪🦍Newman the Ginger Goblin🦍🎪
(@PhysicalRevelry) reported
@mickiemangle @fitbit @FitbitSupport I’ll try that. Just the battery port was the problem for you?
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Nina Wilde
(@NinaWildeUK) reported
@FitbitSupport help My heart rate sensor keeps stopping Which means no sleep readings or anything Done everything possible to fix it