Fitbit down? Current status and problems
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (27%)
- Device Failure (27%)
- Online Features (15%)
- Website Down (12%)
- Errors (12%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida
|
App Crashing | 1 day ago |
 St. Louis
|
Device Failure | 6 days ago |
 Grenoble
|
Device Failure | 8 days ago |
|
Paris
|
App Crashing | 9 days ago |
 Köln
|
Online Features | 11 days ago |
 Rotterdam
|
Errors | 15 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
LV (@debralinton7) reported@FitbitSupport my versa 3 was holding a charge for at least 4 days it’s now not lasting a couple days. Help! Thanks
-
Matus Coranic (@MCoranic) reported@FitbitSupport Hello, I am trying to add a debit card to my wallet but I keep receiving message "Error sending commands to versa 2(AB0290000 A3026985). What does it mean?
-
james creasy (@jamescreasy) reported@FitbitSupport please help. I bought my wife a Fitbit Ionic watch. The strap broke and tried replacing the watch with the replacement strap in the box and now doesn’t hold together at the hinge. Basically my wife can't wear her watch. Please help
-
Katie Clemency (@KatieClemency) reported@FitbitSupport Just had a ludicrous interaction with a Fitbit “advocate”. Bcuz old tracker died, purchased new one -p supposedly with 35% off. Bcuz setup for codes was hard to see and they only work in limited time frames didn’t apply. When I called for help got BS
-
alex (@alex02641410) reported@FitbitSupport I’m still within my warranty and no one is replying to me about my broken watch band. Can you assist????
-
Bansy Fashion (@bansyfashion) reported@FitbitSupport my Fitbit iconic watch is some bettry problem I want to repair this but I do not find any service center near me I am getting many numbers from google but no one helps me please help me where I repair this watch I am from Surat, Gujarat,India my area Pincode is 395006
-
Sparta Performance (@TPantginis) reported@FitbitSupport my Ionic that I got January 7th of this year 2021 will no longer charge. The community forum said to clean contacts but that didn’t help. I had it on charger for days and nothing.
-
pushpak laddha (@pushpakladdha) reportedMy fitbit sense losing battery every 2 days... Its just 4 months since bought? Tried contacting @FitbitSupport no help.. Want me to go back to retailer.. Not at all happy with support and help..
-
Colett Gomez (@colettgomez) reported@FitbitSupport I have done all of the above with very little help.... pretty much was told I can buy a new one. Pretty expensive for the duration it lasted.
-
david yagual (@cubandave24) reported@fitbit update the app now my sense won’t sync…. Wtf man
-
Helen Climance (@Bakerbikerchick) reported@FitbitSupport Why can you not help me.30 us emails same response I just want what I was promised brand new
-
Barry williams (@Redbwilliams) reported@FitbitSupport I messaged on Saturday for some advice about my Fitbit and was asked my email but no one has ever got back to me. Can you please help
-
a mc donald (@antoneyz) reported@FitbitSupport Hi, I am owner of charge 3, I continuously have trouble getting the device to sync, it says there is no internet, "To Fix It". I go Around and back but still it says I didn't use the device today. Its software problem that you should be able to fix with an update
-
clove (@Cheryllove77) reported@sammynicnic @FitbitSupport its the fitbit! same problem - done all the trouble shooting - now I have to send it back to them and in a week to 10 days they will tell me how to order a replacement!
-
Tee Khalifa 👑 (@kingtigr3ss) reportedI hate that my Fitbit not working. That thing managed my health progress mannnn. My screen doesn’t work and does hold a charge. @FitbitSupport this my second one with the same issue.
-
Blkberry99 (@blkberry_99) reported@dishumor @fitbit @FitbitSupport 100% agree I am on my 3 fitbit in 5 years after 2 years they just die. And the only thing fitbit support does is help you buy a new one... On to a new fitness tracker... becausr I am tired of this cycle of short lived devices.
-
Key Lo Lo (@mzfirecracka) reported@FitbitSupport @fitbit watches are trash!! They fail when they shouldn't and then the only thing they offer is a % off coupon to buy another device that will fail in a year! 🤬🤬🤬🤬 I'm not paying $200 a year for a watch!
-
Unali Patel (@unalipatel) reported@FitbitSupport received the worst customer service. My Fitbit broke after 1 year you sent my another faulty product with no one in your customer service team or supervisors offering adequate support to resolve this! I won’t be buying Fitbit or recommending it every again!
-
Idaho Liberal (@idaholiberal) reported@fitbit your Charge 3 is garbage. I've gone through 2. The 2nd one lasted under a year. Tech support confirmed it wasn't a simple issue, said to get in touch with warranty department. Warranty department says our 1-year warranty doesn't cover it. Bought it June 5, 2020.
-
pushpak laddha (@pushpakladdha) reported@FitbitSupport Got shipping label Fitbit Sense. Thank you for that. In my experience,@Fitbit always sent device and then asked for customer to return..Looks like they stopped trusting customers. Not trusting customers is bad strategy. Costco Vs Bestbuy. Its hard. Waste of money
-
DSnowman 🍊🍊🍊 (@FrozenOrangeFan) reported@FitbitSupport update to the Ionic sucks. Stopped counting my steps. Update installs but says it doesn’t. Won’t synch, can’t fix the problem. Every update there’s a new set of problems. Get your act together. Right now this Fitbit is worthless, less than a year old.
-
Zenith77 (@_Zenith77_) reported@fitbit **** you and your piece of **** products that purposely stop working after 2 years.
-
Lesli the Librarian (@z674) reported.@FitbitSupport Your stupid app sucks. It keeps eating my hours walked & makes it look like I'm not meeting my goals. Why can't you fix that?!
-
Nicole (@nicoleedoss) reported@FitbitSupport I was wondering if there was a known issue with the heart rate sensor on Versa 2? It's been an ongoing issue for me seeing the correct HR during workouts and gives misleading info bc of it :/
-
Ben Durrant (@BenJSDurrant) reported@FitbitSupport what has happened to the once excellent support. I called on 3rd April to report an issue. It was agreed that a replacement would be sent, I received an email for order received on the 29th April. Chased a couple of times, trackers says it is still in germany!
-
Be Julia (@BeJulia2) reported@FitbitSupport hey, my fitbit has been having trouble synchronizing since Saturday. I‘ve never experienced that before. Please help!
-
the ghost in the corner of the room 👻 (@70sGhostChild) reported@FitbitSupport Hi, my Versa 2 has stopped syncing to the app and I can’t tell why. Can you help?
-
Dave Leonard (@DaveLeonard66) reported@DavidLloydUK @fitbit @boditrax since rejoining I am trying to link my boditrax to my Fitbit account. I do it through David Lloyd boditrax website. Go to linked accounts sign into Fitbit select items to share and the get server error which goes to invalid certificate.
-
Tomasz Leppich (@TLeppich) reported@fitbit #ecommerce #checkoutprocess experience in German shop is the worst! For the last 30min I was trying to pass the checkout validation process... it's impossible!!! I had to buy somewhere else... Ugh, I'm so mad at you! Fix it!
-
souchere (@veroniquesouch1) reported@FitbitSupport Hello Following a problem in May 2020 (charging problem), you organized the replacement of my Fitbit Charge 3 on May 19, 2020. Since a few days I have problems again. This time it's the screen that only lights up halfway. What should I do?