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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Viren Chauhan
(@VirenCh02417272) reported
@parkjames Hi James hope you can help. My daughters Fitbit has stopped working, blank screen. It is a known fault, all I want is either to fix it or a replacement. It is less then 5 years old. The customer service is poor. @FitbitSupport
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AlanaDeadly
(@alana_deadly) reported
@RichieWray05 @Apple @fitbit I honestly havent had an issue, but so long as im never hungry, then im fully good. But yeah-If you love sugar etc, then it is a big lifestyle change
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LaBlueEyes
(@SuperSonya) reported
@FitbitSupport Looks like I only broke my charger so my Charge 4 died. Not as bad as I thought!
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jrreign13
(@JRReign13) reported
@FitbitSupport worst customer service ever! Good riddance to @fitbit hello @Garmin
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Tech Companies Suck
(@TheTopherToph) reported
Hey @FitbitSupport why did you guys **** up my readiness score and sleep profiles? For some reason, when I woke up this morning, after an 8.5 hour sleep, it told me that my readiness was 15%.
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CoolSilver 🇺🇸 // NINER TANGO ONE
(@coolsilver) reported
@FitbitSupport I hate your packaging for a replacement device. Glad I don't need new straps cause normally those snap first before the device goes to ****
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Kan C Ewe (@kancewe)
(@kancewe) reported
@fitbit Why is it taking so long for the Ionic refunds to pay out?!? Called customer service, no help or direction at all. It’s kind of ridiculous how hard it is to get y’all to follow through. No wonder people have to take you to court!
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BeardyLox
(@BeardyLox) reported
@FitbitSupport the whole top part of my charge 4 band/strap holder has come off. Is there a way to fix this?
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Rachel
(@Ask_the_birds) reported
@FitbitSupport @fitbit @FitbitUK bought a Charge 4 via Amazon July 20 (item number 202-2501663-7891565) which still works in general but screen no longer illuminates so most functionality is lost. It should have lasted longer than < 3 years. Please help!
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Skip
(@SkipStoddard) reported
@FlyWJP @fitbit That be the worst
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Jade O'Malley
(@JadeOMalley) reported
Since 7 March I have been conversing with @FitbitSupport only for them to ask me today what the issue is…. Please can you sort out my syncing issue once and for all. I have not been able to use my watch for ages 😤
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Madhu Nainan
(@madhunainan) reported
@FitbitSupport Fitbit Charge 2 bought on 21.12.2022 from Helios, Adayar Chennai. battery which used to last 6 days now drains out in less than 3 days. Last few days time is also wrong. We went to Helios. They said they don’t repair and we have to approach you directly - HELP !!
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Pretty Spiggy
(@PrettySpiggy) reported
@FitbitSupport My Fitbit is not syncing at all. Is the app down?
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🌙мαяια💚🤍💜
(@AngelDarknessX) reported
@fitbit @Super_Mario5 So basically ur going to change the system up to try to force users to pay. That's what it will come down to
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Kan C Ewe (@kancewe)
(@kancewe) reported
@FitbitSupport Why is it taking so long for the Ionic refunds to pay out?!? Called customer service, no help or direction at all. It’s kind of ridiculous how hard it is to get y’all to follow through. No wonder people have to take you to court!
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CoolSilver 🇺🇸 // NINER TANGO ONE
(@coolsilver) reported
Since I have my replacement fitbit and found the seal for the screen was failing once it dried out. pulled the screen off, cleaned contacts on the connector for screen and rumble..... IT BOOTS AGAIN Maybe I can get the **** thing to sync 2 week old data now. @FitbitSupport
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Shortieeee
(@illNa_nA2) reported
@fitbit @FitbitSupport I just got a new phone and had to log back into the app. Now my Fitbit inspire hr won’t connect via Bluetooth. It’s not finding it among my Bluetooth devices therefore not syncing with the app. Can you help troubleshoot?
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Keri Kump
(@KeriKump) reported
@FitbitSupport my heart rate monitor is not working. I’ve tried restarting the watch, charging it, turning the setting off and back on again and nothing is working. It just shows 2 - - by the heart.
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NgumeH
(@ngumeh) reported
@FitbitSupport hi I bought 3 pieces fitbit charge 4 for my mom, son and wife. All 3 have the band broken. Please help I'm in kenya
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Jessica Pierick
(@jkayez) reported
@fitbit @TomWoulfe2 Stop lying to us... you are not working to create even better experience.
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LB
(@LisaTho48730160) reported
Well that’s my @fitbit @FitbitSupport sense 2 died after 6 months. £300+ watch. This is the 3rd or fourth time I’ve had fitbit watches glitch and need replacement. Fitbit is great at giving you a replacement or 50% off a newer model but it’s the inconvenience. Sick of it
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MUNDO CORDOVA
(@mundoka) reported
@FitbitSupport i can't set the time in my charge 2, what can i do? Help please
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L. Lea
(@YukonGale) reported
Is anyone else having trouble syncing their @Fitbit? This is the 2nd day for me.
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Sameer Taimni
(@taimnisameer) reported
@FitbitSupport Yes you did but it is not helping! You are giving me generic replies which are not working. I want to escalate this issue. Whom can I contact within your company?
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JaDo Gi
(@jado_gi) reported
@FitbitSupport @FitbitUK hello I just received an hsbc Mastercard credit card I tried to put it in my Fitbit but there was an issue. I think it may not be supported. Is there anything I can do? Thank you.
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OanaD
(@oana_demetra) reported
@Avinash26473744 Hopefully you get help, they are not as good as they used to be.product and services both @fitbit @FitbitSupport
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Rick
(@RickvandeVoort) reported
@FitbitSupport I can't synchronize my Fitbit Sense since the latest IOS update, what's the problem?
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Hollis (she/her)
(@hollisst) reported
.@FitbitSupport has the worst support I have seen in a long time and is about a lose a long term customer over a $150 replacement. Let's see if they respond to my email.
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Parag Grover
(@p_grover) reported
@FitbitSupport Hi My Fitbit charge 5 is showing red light continuously and not recording any data. Pls help . Your chat function is also not working under help & support. I have tried all possible troubleshooting steps but in vain. Kindly suggest the solution
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Jade O'Malley
(@JadeOMalley) reported
Since 7 March I have been conversing with @FitbitSupport only for them to ask me today what the issue is…. Please can you sort out my syncing issue once and for all I have but been able to use my watch for ages 😤