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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (57%)
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Online Features (15%)
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Website Down (10%)
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Errors (8%)
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Device Failure (6%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Katy |
Website Down | |
| New York City |
Website Down | |
 Vermilion Bay |
Errors | |
| Cedar Rapids |
App Crashing | |
| Toms River |
Online Features | |
| Vancouver |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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KnihL
(@MauShangWang) reported
@FitbitSupport Hello excuse me THE NEW CHARTS ON THE APP SUCK. I can't see my weekly average calories now. THE TWO TABS SHOW THE SAME INFO. Can we please have the old charts back wtf.
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Grace
(@g_sivey) reported
@FitbitSupport @RichWol41584863 I've been having the same problem. Notifications suddenly stopped the same day the android app auto updated, surely there's got to be a glitch in the app update?
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KittyKat
(@KittyKa2021) reported
@fitbit What happened to the o2 variation since the update on the charge? Mine were in range always on all devices. Since update they are not and if I go back to days that previously said they were in range those are off too. Is this an error in the update?
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Deeds
(@TexasDeeds) reported
Breaking up with my @fitbit after years of problems w/durability, features such as GPS not working & glitches that render the damn thing useless. Missed 8+ hrs of steps yesterday when it randomly stopped working. Send tracker suggestions my way!
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Parents Insights
(@parentsinsights) reported
@FitbitSupport trying to set up an account to use with sons new ace3. Can get to ‘verify email’ but then when I go back to login in and create account I get ‘oops there’s a problem’ have tried several devices and emails & always same
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@PressIntaglio @FitbitSupport Good luck with that. I have been begging for a refund for 5 months. It all comes back to, call the refund center. Then the refund center does noting. Contact the ACFA because fitbit will not help you at all.
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Lee Cross
(@LCross137) reported
from
Dublin City, Leinster
Fitbit Sense repair & info on the same seems to be an engima, if anyone knows of a place in Dublin I'd appreciate a heads up. (Not a warranty/tsch issue - had a nasty fall roadrunning and smashed the screen) #Fitbit #Dublin #FitbitRepair @fitbitireland @FitbitSupport
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shiredale
(@JoScreach) reported
@owletguardian @FitbitSupport @fitbit Request, well good luck with that! but personal I'd cut ties! All the fitbit batteries r faulty in every model! And they don't want to refund any of us, they just make it look like they want to help and then don't and block u! B very careful and try get ur money bk!
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The Dove
(@dmaharajh10) reported
@FitbitSupport That still doesn't help me given I don't sync music from my phone to my Fitbit; I sync it from my computer to my Fitbit. What's the solution here given the above?
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allan
(@ahber58) reported
@FitbitSupport Those are merely words after 18 months of waiting and literally scores of tweets and calls between me and @fitbit reps. Your customers deserve better than this. Why should anyone buy a Fitbit with these ongoing problems that you won’t fix?
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The Foulds
(@FamilyFoulds) reported
@BernBurbridge @FitbitSupport @FitbitUK It’s not acceptable to have such poor communication. The one time I actually managed to webchat with someone having failed via phone, they basically fobbed me off. Very much feels like any refund will purposely come too late to use towards a discounted fitbit as per their offer
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Leslie Fulcher
(@lesjful) reported
@FitbitSupport my Versa2 hasn't synced since April 23. I've tried all forums and fixes and still nothing. This was purchased in Fall 2020. Any help is appreciated.
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Chasidy Ayrton
(@AyrtonChasidy) reported
@FitbitSupport Only buy a fitbit at your own risk. Their support system is extremely poor. I have been on hold for more than an hour. They really don't care about their customers.
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allan
(@ahber58) reported
@FitbitSupport Why can’t you answer my question directly? @fitbit has acknowledged a system-wide problem with Calendar Notifications. Have you fixed the problem or not? If not, what are you doing to fix it? My account info has been sent to you numerous times for this problem so you have it.
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HARDEEP SINGH DANG
(@rojajimmy) reported
@fitbit And so you feel @WearOSbyGoogle is **** and not worth it because you are still sticking with the Fitbit OS for newer devices?
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Hiraya
(@HirayaSinta) reported
Hoping that @fitbit @FitbitSupport will allow for Spotify offline
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nicola fogarty™
(@foggyisthebest) reported
@FitbitSupport I have no display on the screen of my charge 3. I’ve held down the button for 8 secs but still nothing on the screen. It’s vibrating still. What can I do now?
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Never (Lost The Game)
(@never_reduced) reported
@FitbitSupport You don't need to KNOW WHERE I SLEEP. You don't need to know where I am when I REVIEW MY SLEEP. It's a pedometer. It counts my steps. I've no problem using Location services when on a run but, beyond that, @fitbit needs to tone it down. I STOPPED using the product because of this
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julie Mutimer
(@JulieMutimer) reported
@FitbitSupport Help! My Versa 2 watch screen has gone green and you can’t see the time on the screen, after swimming I thought they were waterproof 😭😭😭😭
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theoretikel
(@theoretikel) reported
@fitbit The charts in the updated app are terrible! There's a difference of 50 pounds on the y-axis for the weight charts for each time frame that the user can't change - even one week! No one's weight changes that much that time frame unless they have major surgery!
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shiredale
(@JoScreach) reported
@owletguardian @FitbitSupport Did they help u? They normally write these responses and nothing gets done, I'm £600 down on faulty fitbits! Fuming! My sense is Joe heating up while charging, it's not accurate and I'm now 20 weeks waiting on a refund for the ionic recall, no one is getting their refund! @fitbit
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Nick Ethier
(@legonick17) reported
@FitbitSupport I need help with my Fitbit versa 2. Its gone black but still vibrating. The screen will not turn on at all.
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Crypto Wayne Foundation
(@CryptoWayne22) reported
@FitbitSupport Why would we need to vote for it? Come on geeza Apps were adding this feature on the fly in 2018 Talk about taking silly steps slowing down development
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Rich Wolf
(@RichWol41584863) reported
@FitbitSupport My Sense notifications stopped working yesterday the same day my android app was updated to version 3.64 (36419051). Is there an issue? I tried restarting watch and app, etc. but nothing helps.
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Vivek Aithal
(@nuwandavek) reported
@FitbitSupport It was working fine, and then now since a week it doesn't hold more than a couple hours charge. I was told by the customer service agent that there's nothing they can do and I have to wait for a fix. How's this your policy? Also what if the warranty runs out while I wait?
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Gethin 🏴
(@Gethin76) reported
@DaisyDisk @fitbit Bad enough that it had created gigabytes of useless files in the first place, but to not delete them when the app was uninstalled is really shoddy practice. Highly recommend @DaisyDisk for picking this kind of stuff up on MacOS Here endeth the 🤓 rant.
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ann wall
(@shopshi) reported
from
Northampton, Massachusetts
@FitbitSupport good morning , I set up my sister’s Versa 3 It is stuck on download screen but syncs with her phone . How can I fix this. Thanks so much ann
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allan
(@ahber58) reported
@fitbit @FitbitSupport Any updates on the Calendar Notifications problem? Specifically for Inspire 2. It’s been 18 months, and it still hasn’t been fixed. Why not? Thanks.
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Ben
(@_ben_m_h) reported
@FitbitSupport hi I'm having regular issues with my GPS intermittently not working during exercise. I'm not near any tall buildings so there should be no issue with the signal. My device is a Sense. Can you help please.
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Alber
(@mac1point0) reported
@fitbit my Sense keeps telling me that it’s ‘slow charging’ no matter which charger I put it on. Done it from new but it only takes an hour or so to charge! What’s the problem?