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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (41%)
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Online Features (19%)
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Errors (18%)
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Website Down (9%)
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Device Failure (9%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Oklahoma City |
Device Failure | |
 Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Betty Frances
(@beatles_fan79) reported
So disappointed with @fitbit today. Contacted them as my charge 3 is broken & can’t be fixed. It’s 4 months out of warranty but all they can give me is a lousy 35% discount!! Poor product and customer service!
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Fran
(@Begbie_) reported
@FitbitSupport Thanks...done that. Would you expect it to fix past sleep reports (cause it didn’t) or just ones going forward?
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Philippa McCabe
(@pip_does_a_phd) reported
@FitbitSupport I got my new replacement versa lite today, but 6 hourss of trying and it won't connect to my phone or tablet... Help please!
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Denise J
(@kaiwisurfdiva) reported
@DisappearedNews @FitbitSupport I have been watching your back and forth with them. Fitbit responded to my response, stating I could set up an account with my email and didn't address the Facebook issue. I won't need a Fitbit account because I won't get one knowing of the requirement to sync with Facebook. 🤔
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🍀Meg 🇺🇸 ⛪️ ☮️ VOTE📍
(@phillygirlagain) reported
@FitbitSupport can you help me to understand why my Versa 2 is unable to track sleep and also why it no longer displays on movement of my wrist and only displays if I tap it very hard several times. Thank you.
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Lia Larsen
(@liaalarsen) reported
@FitbitSupport FitBit app is saying I consumed way more calories than I did/logged. Why??? How do I fix???
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Kelly
(@Shortie_Kelly) reported
@littlechick78 @FitbitSupport I thought that might be the case. Thank you for replying to me. Fitbit have told me that they’re aware of the problem and are working on it.
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bakuhoe • cw haikyuu!
(@queenexplmurder) reported
Planning to buy an Apple Watch after work, this is ridiculous. Telling me to update my app when your device loses 100% battery in under an hour at only 1.5 years old is such poor customer support. Thanks for making my decision to switch to Apple easier, @fitbit 😒
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Disappeared News
(@DisappearedNews) reported
@kaiwisurfdiva @FitbitSupport ...they refused to confirm or discuss and kept asking me to DM them. This is not my personal problem so I repeatedly declined. Their privacy notice did not say anything about giving my data to Facebook that I could find. So I am not going to benefit from the Fitbit. 2/2
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lilrainy
(@earthlo39816847) reported
@FitbitSupport how can you let someone have the same exact issues all the time. I’m contacting you 3x a month now & you’re never any help. How is that allowed?? #fitbit this is not how I want to start my day.
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HS
(@HarjinHs) reported
@FitbitSupport my Fitbit Versa2 takes way long to sync with the app on my phone. This is a recent issue. Earlier it used to synchronize immediately. How can I fix this? @HarjinHs
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Nacho Mendez Ⓜ️
(@NachoInMPLS) reported
@FitbitSupport You responded with the same canned email about it being out of warranty. This is nuts. Working great, @fitbit says to install a firmware update, I do, device fails instantly. I don't care it is 15 mos old (3 past warranty). It broke because of your software. REPLACE IT OR FIX IT
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Irreverent Reverend
(@ThanosProf) reported
@FitbitSupport you really need to fix the HR sensor on the Sense or I’m sending this back. The RHR is higher than my AppleWatch substantially. I’m in 30 day window and see A LOT of other complaints about same. What are you doing to fix it???
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Kevin Dry
(@DryKevinS) reported
@FitbitSupport my sleeping heart rate history disappeared a few days ago. This happened a few months ago and showed up a few days later. Are you actively working this issue?
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Cat
(@chatcat13) reported
@FitbitSupport My versa 3 never syncs I need to do it from app. Battery life is terrible. Customer service on phone is terrible also. Only wanna read from a script and not listen.
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Sara
(@sweettoothky) reported
@FitbitSupport my Inspire is only functioning as a watch. It stopped working sometime overnight. Please help!
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Disappeared News
(@DisappearedNews) reported
@kaiwisurfdiva @FitbitSupport It's really amazing to me that @FitbitSupport keeps avoiding an answer about their app contacting Facebook as a requirement to use the app, and that instead they want me to take the issue offline and DM them. It's a very nice watch, by the way. But it needs the app to work.
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Eileen Vardon
(@eileen_vardon) reported
@FitbitSupport there doesn’t seem to be any details in my sleep data particularly the heart rate restoration section. I charged it. Updated the app and restarted it. Still not working.
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Lindsey Reece 🇬🇧
(@LindseyReece28) reported
Why is my calendar stuck on 1986 suddenly @FitbitSupport - syncing doesn’t solve the issue. Advice please @fitbit
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Laura Sharp
(@laurasharp8) reported
@FitbitSupport @fitbit I'm having issues with my versa 1 It's stopped tracking my heart rate & sleep, I first noticed it a couple of weeks ago & I managed to get it working again by restarting, which is what I've tried doing several times&shutting it down, it's still not working
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Elise Zaremba
(@ez11) reported
@FitbitSupport I am having a problem with the sleep chart that shows the graph of my heart rate - the stats are there but no graphic/chart. It’s been about a week now.
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Just Gaurav
(@jus_more_to_say) reported
@FitbitSupport Dear Concern, I have been using fitbit iconic watch for 1 year but now I am unable to find notification of calls, msgs and even while connecting the watch through bluetooth it says an app is required to connect this device It's a great a great trouble for me
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William ROBERTSON
(@William99516384) reported
@FitbitSupport my Fitbit ionic shut down completely, and will not restart. I had purchased it on Amazon (July 14, 2020). Can you please help?
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Sheri Moore
(@SheriHMoore) reported
@FitbitSupport. Please check the sleep log displays in my. The graph of sleeping heart rate is not displaying. Error has occurred for over a week.
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Kelly
(@Shortie_Kelly) reported
@littlechick78 @FitbitSupport Hi, did you get a reply to fix this please? My calendar is the same. Seems to default to the month I was born? Thank you.
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Nacho Mendez Ⓜ️
(@NachoInMPLS) reported
@cagcahalane @fitbit @FitbitSupport Not seeing much quality support from them. Can't believe that installing an update they pushed killed the #Fitbit and then they won't fix it. The cost to manufacture one is so much less than the horrible story I am telling to everyone costs them.
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Christine
(@christine__024) reported
@FitbitSupport How long until you fix the period calendar reverting to our birth year? I assure you that I do not need to track my period that far back but would really like to know current information.
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Kevin Kolowski
(@kevin_kolowski) reported
@FitbitSupport I am a longtime Fitbit user and love it. Although over the past couple weeks my Fitbit has not been syncing with my app. This is becoming frustrating l, hoping you can help.
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Ghassan Kabbara
(@gusskabbara) reported
@FitbitSupport Done that . No luck . And I changed the clock face no luck . This is a replace Fitbit btw and I can’t believe two in a row had the same issue . The original one had an issue around month 9 and it was replaced to the one I have now which has the screen issue
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Zoelovesbikes
(@Zoelovesbikes) reported
@fitbit hi. Last couple of weeks the period calendar on the app is opening at my birth year, not current date. How do I log a ticket for you to fix that?