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Fitbit status: device issues and outage reports

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Full Outage Map

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  • 43% Errors (43%)
  • 24% App Crashing (24%)
  • 19% Device Failure (19%)
  • 5% Online Features (5%)
  • 5% Sign in (5%)
  • 5% Website Down (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

CityProblem TypeReport Time
Issoire Errors 27 days ago
Dillenburg Errors 27 days ago
Paris Website Down 1 month ago
Bigastro Sign in 2 months ago
Gilbert Online Features 2 months ago
Reutlingen App Crashing 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Kygregb
    Greg (@Kygregb) reported

    @FitbitSupport Replacement service is the worst! Defective Fitbit was received by you on 4/23/26. The replacement is just now shipping out (after I had to contact their stupid chat to inquire about it) Hire real people to take care of this!

  • claudiainbombay
    Claudia (@claudiainbombay) reported

    @dfteach @FitbitSupport @googlehealth The new stuff is miserable, no clear layout, clumsy, bad to read...I am considering going back to Garmin, their app is good...

  • jemmajon
    Jemma Jonathan (@jemmajon) reported

    @googlehealth I’ll sadly no longer be a @FitbitSupport user after 15 years. This upgrade to #googlehealth is the worst thing I’ve ever seen 😩bring back #fitbit

  • aztecabhuijing
    aztecab (@aztecabhuijing) reported

    @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

  • kcsizzle
    Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported

    @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

  • Linville34
    Ryan Linville (@Linville34) reported

    Ever since @Google bought @FitbitSupport the app & everything about it has turned to ****. May be time to try Apple, again.

  • johnjanis
    John Janis 🦞 (@johnjanis) reported

    @FitbitSupport The new Fitbit app is terrible. I woke up this morning to discover my Fitbit app was updated. My Fitbit is now useless. Bloated piece of software crap. Goodbye #Fitbit, #Google ruin what I bought from you. Normal people don't have hours to relearn your app.

  • markyp46
    Mark Pearce (@markyp46) reported

    Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?

  • _harikrishna_
    Harikrishna (@_harikrishna_) reported

    Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

  • BillieRose99851
    Billie Rose 🇮🇱 🎗️ 🇬🇧🇺🇸 🇺🇦 (@BillieRose99851) reported

    Just updated my @FitbitSupport app and now I'm stuck with the terrible @googlehealth new layout. It's too busy, too many side swipes and just generally chaotic. I want simple information in an uncomplicated format. @GarminUK here I come!

  • jimmyd108
    jiminiowa (@jimmyd108) reported

    @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

  • aztecabhuijing
    aztecab (@aztecabhuijing) reported

    @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

  • potkazar
    Potkin Azarmehr (@potkazar) reported

    @FitbitSupport I can not emphasize enough how **** your support is

  • redlionny
    sb (@redlionny) reported

    @edwoodplan9 @FitbitSupport I have the same issue

  • staceyrandall_
    Stacey Randall (@staceyrandall_) reported

    @FitbitSupport @googlehealth help I can’t get into Fitbit or Google Health as you have only half registered my Google Health account so when I try and complete it it’s saying I already have one? Then says need to upgrade a linked child’s account but it won’t work or let me delete

  • DanielleeH23
    Danielle Hartley (@DanielleeH23) reported

    @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

  • crossbosox
    Justin (@crossbosox) reported

    Gosh. #Fitbit app is terrible now. @Google ruined the whole dang thing. @FitbitSupport hope changes are made soon. Everyone I've spoken with about it hate it

  • rekh01
    Rǝkha (@rekh01) reported

    Google Health app is not a patch on the old Fitbit version! If it’s not broke don’t fix it! @Google @FitbitSupport #Google #GoogleHeath #FitBit

  • char_anderson94
    Charlotte Anderson (@char_anderson94) reported

    @FitbitSupport why has my Fitbit deleted 12000 steps from my device?! I checked my Fitbit earlier and I had over 12000 steps and I’d done 5x my weekly activity goal. Now I went to check the time it said it was 9am and I’d only done 2000 steps. Please fix this!!

  • BessentsFist
    Bessents Mean Right Hook (@BessentsFist) reported

    The Fitbit Air is *** @Google @FitbitSupport. FAILS to accurately log calories - I actually think it's just making **** up. I literally just did a 1k calorie burn and I'm logged at 350 on this stupid thing. Updates coming?

  • saisthelimitt
    S. AI (@saisthelimitt) reported

    @googlehealth can y’all fix the running stats on the new app??? Firstly, I start the “Run” on my Pixel Watch 4 and once I end it, it somehow ends up as “Workout” on the Health App and no stats. I change it to Run and only GPS is displayed but no cadence. @FitbitSupport

  • barn_burn
    Sharing King (@barn_burn) reported

    @FitbitSupport hey my Fitbit air tracker I got yesterday doesn’t turn or vibrate I’ve trouble shoot and still not working been waiting for 27 minutes to speak with someone

  • bradmnewman
    Brad Newman (@bradmnewman) reported

    @clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.

  • ElenbaasTrevor
    Trevor Elenbaas (@ElenbaasTrevor) reported

    @FitbitSupport I have a charge6 purchased December 2024. Battery life has plummeted. It used to last a week, now about half a day. I haven't made any changes to settings etc. have restarted multiple times. Suggestions or should I toss it in the trash?

  • beccybecster
    Beccybecster (@beccybecster) reported

    @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

  • matthewhalmshaw
    Matthew Halmshaw (@matthewhalmshaw) reported

    @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

  • pecosROB
    ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported

    Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

  • cmarshall1016
    Cindy Marshall (@cmarshall1016) reported

    @FitbitSupport since the change to Google the sleep tracker is way off. Don't know what you changed but please fix it.

  • SeebeeNarra
    Seebee (@SeebeeNarra) reported

    @Google @FitbitSupport @google Are you aware how bad the Fitbit app is now, since the transition to Google Health?

  • Jessicayoung_99
    Jessica Young (@Jessicayoung_99) reported

    @clevermonkey93 @FitbitSupport I’m having the same issue with mine