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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (34%)
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App Crashing (25%)
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Device Failure (15%)
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Online Features (11%)
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Errors (8%)
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Website Down (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Gettysburg |
Errors | |
| Port Charlotte |
Sign in | |
 Bordeaux |
Errors | |
| Houston |
Sign in | |
 Larbert |
App Crashing | |
 Gummersbach |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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heatherelizabeth
(@Dinosaurheather) reported
@FitbitSupport I’ve lost my fit bit which I have worked out must be lo l to where I live but I can’t connect when walking around. Can you please help?! I only got it on Christmas
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Lorna
(@m4gicst4r) reported
@FitbitSupport No problem, followed
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Fred Katayama
(@freddiethekat) reported
New @fitbit Charge 4 fails to track my cardio exercise, so beware. Customer support says they’re trying to fix a bug.
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Josephinee;
(@josabella_x) reported
@fitbit @FitbitSupport hello, my Fitbit versa lite has broken yet again. This is the second time this has happened in 10 months. I use it every day I don’t get it wet. Please can I exchange it or can I have a discount code to buy a new one #fitbitversa #broken
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Ana
(@DataAMU) reported
Disappointing to be hung up on by @FitbitSupport just know. Called to get a fix & now have no device at all. (They turned it off) How can a person meet fitness goals that way?
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Joan Werlinsky
(@JoanWerl) reported
@FitbitSupport my iOS 14.3 update happened last night and today I cannot add an exercise in the app. The entire app freezes. I have installed the latest version of the app and did a force reboot of the phone a couple times and it’s still not working. I have a charge 4.
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Jennifer Reynolds
(@jentlejen101) reported
@FitbitSupport I have been on three live chats with your customer support. No case number given. Each time I was given the same story - it’s with the courier, not our problem. Really disappointing.
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KB
(@_kathryn__black) reported
@FitbitSupport Hi, my sleep has stopped syncing. How can I fix this? Yesterday I had to reset the Fitbit, but I don't want to have to do it every day. Thanks!
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M Cordeaux
(@CordeauxMelanie) reported
@FitbitSupport @FitbitIN Third charge 3 not worked as advertised. GPS does not sync with android 10 as advertised OR windows 10 as advertised. This has been a known issue to them since 2018 and is not resolved yet they still sell them. Shameful
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Georgie
(@GeorginaLoasby) reported
@FitbitSupport do you have a solution yet to fix the Spotify feature on the versa 3 I have a family premium account and it says I can’t connect as I have a free account when I don’t. It’s been like this for months
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raymond brown
(@mesb07) reported
@FitbitSupport hi I gave a Fitbit ionic and it’s stopped working I don’t know if it’s the charger or the watch can you possibly help please.
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Des Thurlby
(@DesThurlby) reported
@FitbitSupport the LED lights are not working after just 72 hours. I have been stuck in your support queue at number 2 for last 10 minutes. Help!
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Cinderella
(@LoonyNargles) reported
@FitbitSupport The problem is there aren't any available to buy... Guess I'll just have to buy one from a third party then
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janet carter
(@maxy65) reported
@FitbitSupport I can’t it’s not working - waiting for a reply 😢😢😢
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Ash
(@rockhills) reported
@FitbitSupport my Versa 2 has stopped monitoring heart rate and related functions. I did all the troubleshooting recommended in the forum before your guy Ricardo apparently closed the post leaving a bunch of us hanging. Help!
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Shashikant Verma
(@Shashik54781016) reported
@FitbitSupport I have Fitbit flex which I received as a gift from my friend. The problem is it is not holding charge and only works as long as it is plugged in the charger. The moment put it in the band and tap it it doesn't turn on. I have already pressed the pinhole still same
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Ani Kotevvit
(@AnikoTevvit) reported
How'd I manage to do 19,000+ steps on a day when I'm not working and therefore not running from site to site? No wonder I'm tired. #Fitbit @fitbit
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Corduroy Plant Mom
(@gravemoth) reported
@nextgencali @fitbit @FitbitSupport Mine broke in a different spot too! The bits that keep the buckle on broke completely. Haven't been able to wear it which is so trash when you wear it for a medical reason. I hope they do something!!
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Marlowe
(@marlowejeans) reported
@FitbitSupport would you care to help me figure out how to get my charge 3 display to work again? rebooting it does not work nor does anything else on the help forum
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Beth Warren
(@beth_warren) reported
@FitbitSupport I've tried for ages to find one at a retailer and have not been able to. I will try the band replacement link but I think I am not within the time limit (I tried to get help before via FB but no help) so not sure I qualify. I will try again.
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Carrie
(@CatAtHome) reported
@FitbitSupport I am having trouble syncing my fit bit to my Noom app
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Claire
(@Clairaki73) reported
@FitbitSupport Hi Fitbit. App is up to date. If you look at the screen shot, the app cuts off half of the sentences. Been like this for over a year. (I have seen this glitch on iPhone 5s, 8 and 11). How can I remedy it on my iPhone 11?
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Kunal Gosrani
(@iamkgosrani) reported
@FitbitSupport seriously poor support today online. Was talking to an agent and they just left the conversation! Still suffering massive issues Charge3! Complete lack of care!
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Lulu
(@janeglophile) reported
@FitbitSupport Too late. Horrible customer service! The worst
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judith coles
(@doodleberry78) reported
@FitbitSupport hi, I have reinstalled my versa 2 twice. Reset it many times. Deleted and added the app again to my phone and restarted my phone. Bluetooth on and off etc. But it won’t sync! iPhone se 2020!! Help!!!!! Thank you! Xx
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jo philippart
(@JoPhilippart) reported
@FitbitSupport can someone help - my Fitbit sense unpaired itself on Monday night whilst I slept and I’ve been trying on and off to repair it since , with no joy . I only had it for Christmas
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Lourdes A. Pérez S.
(@lu_pesa) reported
@FitbitSupport Hi, I have an Ionic but is not turning on, is there any place in Mexico where I can take it to see what’s the problem? I bought it just two years ago... @juanalcazar
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Jennifer Reynolds
(@jentlejen101) reported
@Freckles3921 @FitbitSupport @FitbitUK I keep getting the same stock responses from Fitbit - it’s with the couriers so it’s not our problem. Apparently they see this as fulfilling their warranty obligation. I’m shocked at how bad their customer service is.
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Ouranor
(@Ouranor) reported
@FitbitSupport Okay then. Fitbit syncs with MFP just fine, but never transmits the steps I walk and also doesn‘t show how many calories I burn. I have tried every single one of the solutions on your forums, NONE of them worked. I have been trying to fix this for 4 days.
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Robert James, Jr.
(@TheAcornWarrior) reported
@FitbitSupport my aria scale keeps displaying an "err" message how can I fix it? Or does it mean its broken? Help!