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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (37%)
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Online Features (20%)
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Errors (18%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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strange rock 'n roller
(@bigcomedown) reported
@FitbitSupport Restarting didn't change it. Is there some setting?! This is insane. I got 6k steps in an hour of back patting. Never had this issue before
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Ron Scott
(@mentalpulse_) reported
@FitbitSupport So you can waste my time with silly emails and eventually offer me a measly 35% off coupon for another (likely faulty) device. I'm switching my family to Garmin @fitbit has the worst customer service in the tech industry.
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Mary Kate
(@ohiogirlkate) reported
from
Washington Court House, Ohio
@FitbitSupport any update on how to fix a versa 3 stuck in a reboot loop/stuck on the logo screen? I've tried everything I can find online and I'm ready to cry because it's probably my favorite thing I've ever gotten Please don't tell me this is the end 😭
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Alex G
(@HipstersChoice) reported
@FitbitSupport my Fitbit is showing 28 zone minutes and active hours all day but the app is showing 12 minutes and missing 2 hours. Has there been any issue with the app and syncing?
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Laurie Campbell
(@LaurieC767) reported
@HipstersChoice @FitbitSupport Same issue. I was on the phone twice w/ @FitbitSupport (got disconnected the first time after being on for 15 min) They can't figure it out. I've rebooted the device, my phone, uninstalled and reinstalled the ap. I have a case # to use if it's acting the same way tomorrow
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M
(@manideeplanka) reported
@FitbitSupport Hi, my Charge 5 isn't recording heartbeat, sleep or spO2. Can you help please?
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fran meow
(@FrandaPandas) reported
@fitbit @FitbitSupport The Charge 5 only records ACCURATE heart beats per minute ONLY when you choose to select an activity.. Fitbits are truly worthless pieces of garbage, you had one job.
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Naomi
(@naomicp1) reported
So, I finally got sent a replacement Fitbit. It connected to my iPhone fine, went to do the update, and my Fitbit decided to disconnect from my phone halfway through, and now it’s stuck on the update screen and won’t reconnect to my phone. Help? @FitbitSupport
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Sarah Mead
(@TheSmeadster) reported
@FitbitSupport I've been getting loads of texts with verification codes, that I havnt requested. Is there an issue or am is someone trying to hack me?!
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Kunj Thummar
(@kunj_thummar) reported
@FitbitSupport has such a pathetic service. I have a problem with my watch and they say they don’t have service centres. I am ready to pay for the expense and still they won’t help me. Just because of that should I just let go of an expensive tracker?
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Sarah Bennett
(@BennettSarahxx) reported
@fitbit @FitbitSupport @FitbitUK their support will ignore your evidence, your requests to log a complaint and not sort out the issue. If you are thinking of getting one or dealing with this company DONT - shocking service and waste of money
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Kunj Thummar
(@kunj_thummar) reported
The problem is actually SW related that is not even created due to me bit still since is not under warranty I am ready to pay for the service, but they just won’t help me. That’s just not done. @fitbit @FitbitIN That was certainly not expected from a renowned brand.
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Jenni Lee
(@tadahitsjenni) reported
After posting about cracking my Fitbit, @FitbitSupport reached out to help me even though it was past the warranty. They hooked me up with a discount that helped me get a new Fitbit even though they totally didn’t have to. A+ customer service. So glad I didn’t get an Apple Watch
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Gregg Palermo
(@gpal05) reported
@FitbitSupport Good Luck in the future , because your company policies and customer support are worst in class. Your product is even worse. I had my NonSense 2 for 35 days and it died but Fitbit will only replace after you mail it back to them and you are w/o your watch for 20d
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Michael Hillier
(@hillierme) reported
.@FitbitSupport dont let your fitbit break in jakarta. No where to repair it and no help from customer service. Basically now a $300 paperweight thats just a little bit over two years old.
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Dominique Jean-Louis
(@DominiqueJL15) reported
@phillips1021 @FitbitSupport Having the same issue with my Inspire HR. Falls out of sync less than an hour after re-pairing every time.
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cc
(@carrigan1412) reported
@FitbitSupport Charge 2 will not hold a charge. Bought a new one and it won't turn on unless on charger either. Fix?
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Life Coach with Roxy
(@LifeCoachwithR1) reported
@FitbitSupport my versa 4 has not been able to sync since Jan 28 and my alarm no longer works. I’ve turned off my Bluetooth and back on. Did same with my phone. The app is updated to latest and nothing works. Help!
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strange rock 'n roller
(@bigcomedown) reported
@FitbitSupport recently my Fitbit started counting every pat to a kid's back as a step. I teach prescool and pat backs for an hour a day. So I'm suddenly getting thousands more "steps" a day than I used to. How do I fix this? I don't get what changed.
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The Urbie
(@TheUrbie) reported
@fitbit Whatever day I see my broken fitbit that you refused to repair or replace even though it was under warranty.
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Stuart
(@StuartHall19) reported
@FitbitSupport Hello, can you tell me if there's an issue with the Fitbit app? The exercise function on my Charge 5 has stopped showing my walk route on a map. Thank you.
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Brian K Deputy
(@BrianKDeputy) reported
@fitbit puts out an inferior and flawed product with the Sense 2 watch and when a thread on the #fitbit community forum becomes too active with people complaining they just shut it down. Much easier than addressing the actual problem and it silences critics.
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Mark O'Donnell
(@markod0101) reported
@FitbitSupport Hi guys, I’ve done a lot of walking today and at 5 o’clock had burned 2,900 calories. Just checked there and it’s back down to 2,500, never seen this happen before?
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Robyn Caitlin
(@RCaitlin) reported
@FitbitUK @FitbitSupport Hi, I have a FitBit charge 5, only bought in September. It's been absolutely fine but today the screen has stopped working and just shows a few green pixels at the top. Tried resetting and nothing. Help!
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Bruce Phillips
(@phillips1021) reported
@FitbitSupport It takes multiple attempts to sync my FitBit Charge 5 to my iPhone 13 - turning Fitbit off/on and iPhone off/on does not help - very frustrating - been a FitBit user for over 5 years but going to get an iWatch is syncing does not improve
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Sue FitzGerald
(@SueFitz) reported
@FitbitSupport @phillips1021 Having the same exact problem with my charge 5. Came here to see if there was an outage.
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Sophie Bashforth
(@SophBash88) reported
@FitbitSupport my sense had stopped working randomly. I have tried a restart and charging over night it just don’t switch on . Can anyone help me ?
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Lily M
(@LilyIMx) reported
@FitbitSupport hi, sorry to disturb but I noticed all my Fitbit data from since I purchased my Fitbit in 2015 doesn’t exist anymore on the app. It’s as if I never used it apart from creating the account. Thanks in advance for any help & support 🙏🏼
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Ron Scott
(@mentalpulse_) reported
@rajendrashegde @fitbit @parkjames You gotta be the only one. My sleep tracking has always been terrible since I bought this device and even though I sent multiple emails, they refused to replace it
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Josh B
(@sandieGOlakers) reported
@Wonderwoman1967 @FitbitSupport Same thing happened to me. No fix yet, most likely due to system crash