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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Aussie Ragdoll
(@AussieRagdoll) reported
@FitbitSupport You may not ‘want’ this to be the experience I am having, but the reality is... I’m not the only one experiencing this pathetic experience. We can’t all be at fault. Take responsibility that YOU have done something to change these devices... for the worse, and FIX IT!
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Kathryn Effer
(@EfferKathryn) reported
@FitbitSupport hi I have just purchased Versa 3 and installed on app. However when I press Notifications button on app nothing happens. I can’t enter it to set preferences. Please help
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Brett
(@Bamm720) reported
from
Bensalem, Pennsylvania
@FitbitSupport my mom is having trouble syncing her Zip to her iPhone 8 Plus since the March 1 update, is there a fix for this?
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Jemma Jones
(@jemljones26) reported
@FitbitSupport my Fitbit screen turned blue and then died. It now won’t charge or turn on. I’ve tried to reset it etc and nothing works. Please help!
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Yus Lambat
(@Yus7) reported
@FitbitSupport I purchased the Fitbit Ionic watch but have problem pairing with my Huawei P30 Pro phone. Need help please?
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Louie Fhalora
(@louieVfay) reported
@FitbitSupport I am trying to place an order online for a mother day order bug it’s saying my postcode which is valid isn’t valid and I can’t progress with the purchase. Please may you help? DM me please. Thanks
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Anita
(@missyneats) reported
@FitbitSupport in the help manual I read that some devices record sleep patterns instead of the stages. Is the the old awake and restless and if so what device records that only as I find the sleep stages tell me I have more than I actually have. Even with mine set as sensitive
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𝚑𝚔 𝚙𝚎𝚛𝚛𝚒𝚗 🦖
(@hkperrin) reported
@FitbitSupport Do you need my email address to file a ticket with your iOS engineering team? Maybe @FitbitDev can help?
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Brett
(@Bamm720) reported
from
Bensalem, Pennsylvania
@FitbitSupport my mom is having trouble syncing her Zip to her iPhone since she the March 1 update, I’d there a fix for this?
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Aniket
(@anikj01) reported
@fitbit why did you break my device via firmware update? Was it intentional? Why factory reset updates device to latest version where it's not working? Shouldn't it update to factory version where is worked? Isn't this misleading to users? Will you replace my device?
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AKA SillyMilly ✌
(@msree60) reported
@FitbitSupport Wow. That’s a lot of info to give you. Since I’m not the only one this is happening to, why would I want to give that out? Can you give me info on what you know about this issue from previous reports without providing you with all my info?
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Mark Ward
(@mark_is_caching) reported
@FitbitSupport Synching on Android is still a major issue - phone needs rebooting twice a day to keep it working - not good for £ 120 product!
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Alison Parry
(@AliParry33) reported
@FitbitSupport sleep tracking not working past 2 days .. can’t access it. All other stuff works. Tried rebooting ..
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AKA SillyMilly ✌
(@msree60) reported
@FitbitSupport Ok. I get the check my account part. But if other people are experiencing the same exact issue, I would deduce that it has nothing to do with my account. But I’m no expert, right? How was it corrected on those other accounts/issues?
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Broccoli Rob
(@robmonroe) reported
@FitbitSupport is the Aria totally dead now? Mine has been offline for some months. I put batteries in it today and can't set it up via phone or PC.
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Judith Bradbury
(@JudithB67) reported
@FitbitSupport my Fitbit app is syncing with my Versa 2 but I can’t click in to sections of the app, eg sleep. If I can click in, I can’t then click to get further info nor can I click to go back. Have to close app to leave screen. Can you help?
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Nicola
(@MissKiplingLulu) reported
@FitbitSupport Haven’t been able to sync for 3 days now. What is the issue!?
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Broccoli Rob
(@robmonroe) reported
@FitbitSupport the scale is not working no matter what I try. It fails after I connect directly to it and will not setup. Disappointed.
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AreGeeJay
(@aregeejones) reported
@FitbitSupport Surge will no longer install completely. It has worked fine until about a week ago. Installation gets to the point where it says " we found your Surge" but then says " try again". Did factory reset but did not help. Any help is greatly appreciated.
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LAURA KRUEMMEL
(@laura_kruemmel) reported
still under warranty yet claimed denied for my broken charge 3 that won't turn on @FitbitSupport sort it out @fitbit #poorcustomerservice
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Jason Matson
(@JJMatson77) reported
@fitbit Hey @fitbit can you tell someone at @FitbitSupport to read the tweets, video, DM’s I sent them?? Trying to get an issue with my Versa 2 resolved. Case# 4000276.
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ashley.
(@ashleyynicole_) reported
@FitbitSupport @kaiolowen Jumping on the thread. Currently still having the same issue.
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Anita
(@missyneats) reported
@FitbitSupport I have sent DM as password change did not fix problem
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Tsuki
(@Tsuki_) reported
@FitbitSupport It logged me out and now I can't access it, it says: 'server error' after I type my password.
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Geraldine T
(@GDMTGDMT) reported
@FitbitSupport Response from @FitbitSupport @fitbit #1 Thanks for getting back to us with the information that we requested and we appreciate your efforts in trying a fix. Upon checking, it shows that your Charge 4 is not yet updated to the latest firmware version.
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Karina Serrano
(@missalps) reported
Hi,the app shows the battery at 100%but the side button won’t turn on. This is the second time I used it :-( help !! @FitbitSupport
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Shilpa Ojha
(@ShilpaOjha2) reported
@FitbitSupport I am having issues with my Fitbit Charge 3, the screen won’t come on. I tried to charge but still issue persist. I have checked on fitbit community and followed the given steps but it didn't work for me, can you assist asap on this?
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BeccaB
(@BBfangirltweets) reported
@FitbitSupport My versa lite is suddenly not working right. It is 100% charged, syncing to my phone & pc, vibrating for notifications, but the screen will not turn on. It's black. The back sensor lights work. I've tried to change the clock face, tried reset and still no screen. 😢
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Lynda Petrie
(@lynda_petrie) reported
@ashleyynicole_ @FitbitSupport @kaiolowen Same issue with sleep log crashing as well been nearly a week now. iPhone 11. Version 14 iOS.
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Yvonne heaton
(@yvonne_heaton) reported
@FitbitSupport hi I’ve a sense but every night it says there is no spo2 data ... my red light on the back on the watch is on... help plz