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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (58%)
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Online Features (15%)
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Website Down (8%)
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Errors (8%)
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Device Failure (7%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Vermilion Bay |
Errors | |
 Cedar Rapids |
App Crashing | |
| Toms River |
Online Features | |
| Vancouver |
App Crashing | |
| Olympia |
Online Features | |
| Parkland |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jaime Clark
(@CptClarkWifey) reported
@FitbitSupport That is your generic automated response for all of the facebook and twitter feedback you get regarding challenges. DO BETTER. Terrible busibess decision.
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Lotte Donovan
(@DonovanLotte) reported
@FitbitSupport my steps per hour is not working , every time I click on steps per hour it crashes
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Lock Trump Up NOW 🌊
(@KarenThose) reported
@kgc89 @FitbitSupport Garmin is where I'm going after this stupid over priced useless premium FitBit subscription ends. If the watch even lasts that long. I'm tired of the constant problems week after week that they can't seem to fix and keep working.
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Walt Connelly
(@walt_connelly) reported
@FitbitSupport Bought a Versa 4 to replace my Versa 3 and noted it didn't even come close to accurate heart rate and calorie burn. I look down and see - - for heart rate. Same thing with a Sense 2 I just bought. WTF is up? GPS too is very inaccurate, I know exactly how far around my hood.
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shan ❄️
(@sdod96) reported
@Shan_Mixhelle @fitbit Omg this happened to me too!! I didn’t realize it was a thing I thought my skin was just sensitive. I know I’m not allergic to nickel and it happened so it could be something else. I wear Apple Watch now though and haven’t had this issue
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fiorella campodonico
(@fiorellaxlucia) reported
from
Newark, New Jersey
@fitbit has been down since yesterday evening @FitbitSupport. Tried updating the app, resetting my phone and going on airplane mode and all other suggested troubleshooting in your "help/support forums" and nothing works. @Google was this your plan when you bought fitbit?
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Timothy McAliley
(@SysFrameWorks) reported
@GeekGoddess7 @fitbit @FitbitSupport The worst
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Orrin Edenfield, an 🇺🇸 living in 🇬🇧
(@OrrinEdenfield) reported
@NianticHelp any idea when the Fitbit/Switch Bluetooth connection issue will be resolved? It's a real pain to uninstall @fitbit app every day and then reinstall it because I want to track my health.
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Gehan Kaviratne
(@chaos_engineer4) reported
@FitbitSupport my fitbit charger I ordered last may 2022, it does not hold the charge more than 2 days now. I updated with the latest updates. Any suggestions how to fix it?
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spoiltbitch
(@gale_jen) reported
@FitbitSupport Your no specific time for resolving any issue is a real problem for anyone trying to get their refund - this is money we are entitled to..not our fault that you have issue with your product
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Donna Scott: Best of British Science Fiction
(@wishusdonna) reported
@FitbitSupport Hi Fitbit, my Versa 2 stopped working after a swim and it's not charging, just getting hot. I tried reaching you on the app but it won't let me log in, it says Server error. Please help!
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🌷DannyJsB🌷
(@DannyJsB) reported
@fitbit please fix third party app support on sense 2
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Katie Watson
(@Starlet611) reported
@fitbit my luxe is less than two years old. It’s dropped 17% battery in 6 hours and is 3hours 45mins slow. Surely this isn’t right?
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Kinger138
(@kinger138) reported
@FitbitSupport Oh, I did try your help forums. Believe me. Guess I purchased the device too long ago to receive a refund per your policy. I was hoping the "features" that were advertised would start working consistently. I can see why people filed a class action against your company.
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RK
(@suryateja01) reported
@FitbitSupport It seems my account is compromised. Is there any data security issues your side? Pls help
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Susanna DeBree-Hawkins
(@SusannaHawkins1) reported
@FitbitSupport Thank you for fixing my problem with my Charge 5. Everything is now working!!!
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Scotsman
(@GordonAlexande9) reported
@FitbitSupport I am using my Fitbit Versa 2 and I cannot connect the device to the Fitbit app on iPhone 12pr max, can you help
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Riya
(@riya_nigam) reported
@FitbitSupport Hello, i have an issue with readiness score not reflecting all of sudden for a month old luxe device. Can someone help? Tried calling but numbers doesn’t exist
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With a mask no one can see how ugly my mustache is
(@CattleprodTF) reported
@FitbitSupport My Fitbit desktop app is asking for a login, but when I try it says 'authorization failed'. Trying to reset my password gets me a failed to send message, which mentions the API is not authorized by Fitbit to access the resource required.
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Mark Skinner
(@plasticjebus) reported
@FitbitSupport Hi. I own a Fitbit charge 4. One of the sections where the straps attach seems to have broken off. I understand this is a known issue? Can anything be done? I’ve had it just over 2 years and am in the UK, if that’s relevant.
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Queen Smashley
(@QueenSmashley) reported
@FitbitSupport officially cancelling my premium subscription as of today. So tired of your app constantly going down. This is NOT what I paid over $100 for. Unbelievable that you people just can't seem to get anything right.
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Billy Gillen
(@BillyGillen1) reported
@FitbitSupport broken strap, attached receipt, attached pictures. Still not enough for you. Thanks a lot 👎
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Raduti-toot-toot, had it made in the shade.
(@rdradu) reported
@FitbitSupport If it helps, my fix was to go into airplane mode, open the app, and then switch airplane off. Worked great after that.
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Anavi
(@Anavi000) reported
@FitbitSupport Hi Fitbit, my brother’s fitbit fell off his writst and now it won’t turn on and it isn’t recognized on the app. The logo appears, then shuts off then appears again. I got it for him for Christmas 2022 and it already broke. Help!
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Lock Trump Up NOW 🌊
(@KarenThose) reported
@FitbitSupport As of this morning, Fitbit is not syncing with Carb Manager app. YES, I have tried restarting both of the apps, and YES I have checked the settings to make sure they are supposed to work, if they have up until today, but it's not working.
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Dawson Coriolan
(@CoriolanDawson) reported
@FitbitSupport watches aren't up to quality.. down two watches and they never last at least two years.. bands also fall apart with 6months. Where is the customer service? And solution.. waste of money 💰
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Urvisha
(@vishsofly) reported
The @fitbit app crash was a software malfunction which caused my watch to stop working. They said I could buy a new one instead of replacing it. Anyway I heard the @Apple watch was good so I think I’ll get that instead.
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With a mask no one can see how ugly my mustache is
(@CattleprodTF) reported
@FitbitSupport Seriously, I was using it with no issue for *5 months* after the supposed end of service, this was not a strain on Fitbit's servers. How long will it keep working without being able to sync? What happens when the clocks change next week?
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JimMacFly.eth
(@JimMacFly) reported
The support even sends you an article where it says the battery lasts for a week with the charge 5. Right before explaining to you how to charge! Thanks I do it every day, I'm quite familiar with the process. Fix your product, reimburse, or send a new one @fitbit
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Miguel Langkjær Lopes
(@MiguellangLopes) reported
@FitbitSupport I have an problem with my charge 4 that is the botton in the side it seem to be stuck inside the wathc what to do about it