Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
Errors (28%)
-
App Crashing (21%)
-
Online Features (18%)
-
Website Down (15%)
-
Device Failure (13%)
-
Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Crazy Lady
(@anglosoccer) reported
@FitbitSupport I have already done this more than once. Everything indicates I am connected but nothing syncs. MFP says I am connected, however under manage 3rd party apps in fitbit it shows nothing. I have had no issues until this past monday and nothing seems to fix the issue.
-
Miitesh
(@Miteshhhhhhhhh) reported
from
New Delhi, National Capital Territory of Delhi
@FitbitSupport hi i have fitbit surge & it has got defective, need new charger cable as well… can you help me locating support nearby
-
K e l l y
(@barbiekellys) reported
@FitbitSupport Is there an issue at the moment? I’ve not been able to sync my sons Ace 2 for a couple of days as my phone is ‘looking’ so it can sync. Same with my Luxe today. I’ve restarted both devices which hasn’t helped either.
-
Rowanlousie
(@rowbowlou) reported
@FitbitUK @FitbitSupport @fitbit completely let down.15 emails& phone calls!still no help. Told I am wrong when I can prove with emails from yourselves that I’m not. Fitbit completely useless, still in warranty and you refuse to help.
-
Delphine G. #BeMoreGlobal 🌍
(@DelphineInfo) reported
@FitbitSupport the worst fitness tracker ever! 18 months trying to get it to work properly, now my customer rights are no longer valid.
-
John Liddell
(@lijdodhenll) reported
@I_am_Colleen19 @fitbit My @Garmin stopped holding a charge after a couple years and they replaced it. That device had an issue with its screen so they replaced it. They've been awesome to work with and totally stand by their product.
-
Belladonna246
(@twigblu) reported
@fitbit Apparently I cannot file a claim because the country where I stay is not a value while choosing where to deliver a replacement, You have no problems shipping trackers to Nigeria and it becomes a problem I need to file a claim !!
-
Mitch Mitchell
(@Mitch_M) reported
If some of you are having trouble connecting your @Fitbit to #Myfitnesspal, it's probably because you haven't okayed all the new terms and conditions from #Myfitnesspal. One of those conditions say you agree to give them information on your friends; I refused so I can't connect.
-
Raquel Adamus
(@RaquelAdamus) reported
Wow @fitbit @FitbitSupport that’s how you treat customers? I have a Versa2 that is only 3 months old not working probably. I just got off the phone with a supervisor who told me there’s nothing they can do about it, it’s a software issue. Won’t replace my watch either!
-
milou
(@moonIightlines) reported
my fitbit dropped from 45% battery to 0% in less than 7 hours. what ******** @FitbitSupport
-
Rousagi
(@RousagiXO) reported
My @fitbit Versa 3 suddenly turned off. It won't charge or sync. Help? @FitbitSupport
-
Lipika Mitra
(@lipiks) reported
@fitbit @FitbitSupport @FitbitIN can’t sync strava with Fitbit versa 2 thought issue was resolved apparently it wasn’t
-
Tired.
(@I_am_Colleen19) reported
Not to be dramatic, but the screen of my @fitbit Versa 2 popped off out of nowhere today, and they're doing nothing to replace it. Sucker only lasted 15 months. My Alta lasted years. Wouldn't have upgraded, if I'd known their quality was so poor...
-
Amy Bruckman
(@asbruckman) reported
Dear @fitbit : if you know I'm asleep, why would you notify me that I met my week's fitness goal? (Memo: don't ever forget to turn on sleep mode.) Last night's poor sleep brought to you by: one part of the code that doesn't talk to the other part.
-
Crazy Lady
(@anglosoccer) reported
@fitbit and @MyFitnessPal What’s the deal? No sync between the 2 apps since Monday 12/13/21. MFP keeps disconnecting Fitbit and reconnect does not work. is there ANY fix? Seriously disappointed in both of you right now😡
-
🇺🇸Elaine✝️❤️
(@LarsonElaineM) reported
@fitbit I AM COMPLETELY FINISHED WITH THE PRODUCT. The problem: the Fitbit causes me anxiety because it doesn’t remind me to get up and move regularly even after I’ve set it to do so. @FitbitSupport usually almost always tells me I haven’t updated it which rarely fixes the issue.
-
Robin
(@reb8) reported
@FitbitSupport My Charge 3 battery is draining quickly, down to 39% in about 2 days according to display on pebble. But when I attach charger battery icon says 72%, which would be about right. I think it's a software glitch.
-
Leah Giles
(@leahgiles254) reported
@FitbitSupport I did not know about the tips but to clarify, it was lost when I took it off for a medical procedure. It was definitely not lost in my house or work. I called, they looked, it’s gone. My mom has a second Fitbit and does t need this one back. I’m really hoping to fix the pairing
-
Leah Giles
(@leahgiles254) reported
@FitbitSupport hello! After losing my versa light last Friday I snagged one of my moms. She swore it didn’t work but I was pretty sure she just couldn’t figure out how to make it work lol. Sure enough I charged it and was able to pair it to my phone and MyFitnessPal no problem.
-
jeff soto
(@SotoSocial) reported
@RadkeJen @fitbit Oh well then I get it. I’m all apple so it makes it easy. I’m fell running 2 years ago and cracked my watch and it still works without a problem. Love answering calls on it.
-
🐰
(@20090504n) reported
@FitbitSupport Hello, I need account billing help. I can't find an email or contact information anywhere on your site.
-
Linda Hill
(@redarlene) reported
from
Brookline, Massachusetts
@FitbitSupport can my fit bit. Be followed ? I had to take it off at a mri & now I can not find it Help me please I can not afford to buy another 65 yrs old in social security must be a way help!
-
Fembot Stays Home
(@_Fembot) reported
@FitbitSupport My second Versa 2 is faulty, it was recently replaced. Support says I can't get a replacement - doesn't vibrate and speaker doesn't work. It's not right under Australian Consumer Law. How can I get a replacement for the bad original replacement? Chat didn't help :(
-
Ajaz Lone
(@ajazlone) reported
Name three companies you think they should pay back your money (aganist unfair policies, poor service/faulty product). Mine is; 1. @AdityaBirlaGrp 2. @KotakBankLtd 3. @fitbit
-
Bibo
(@bilobrown) reported
@FitbitSupport please help my charge 3 doesnt want to power on or off. It has the 001 error. Please help
-
Dave Griessmann
(@dgriessmann) reported
@MyFitnessPal your app still is broken with @fitbit - whatever maintenance you're doing you should undo! It's not working.
-
Eltonjohnseyebrow
(@Eltonseyebrow) reported
@FitbitSupport Hi. My watch was dead for a week while I was I’ll and today after setting it back up it’s not auto detecting walks. I have it set to pick up 10 minute walks but still not doing it. I have to actually click exercise and walk which is a pain. Can you help?
-
Raquel Adamus
(@RaquelAdamus) reported
Wow @fitbit @FitbitSupport that’s how you treat customers? I have a Versa2 that is only 3 months old not working properly. I just got off the phone with a supervisor who told me there’s nothing they can do about it, it’s a software issue. Won’t replace my watch either!
-
Mark Sunshine
(@MarkSun1962) reported
from
Ardsley, New York
@FitbitSupport On my cell phone when click on photo with the 5 of 14 it goes to the spinning circles (still shot) photo and not past to the data. A power off restart of my cell did not help, nor did an app update 3 days ago, or force stop. It works fine on my tablet. Help, Mark
-
Lipika Mitra
(@lipiks) reported
@FitbitSupport It’s not working for me