Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (28%)
• App Crashing (24%)
• Device Failure (21%)
• Online Features (10%)
• Sign in (10%)
• Website Down (7%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Website Down	7 days ago
Bigastro	Sign in	25 days ago
Gilbert	Online Features	25 days ago
Reutlingen	App Crashing	26 days ago
Bangor	Device Failure	26 days ago
Charlotte	Errors	28 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sukamal Dasgupta (@SukamalD95039) reported 1 minute ago

  @fitbit charging cable not working properly.holding sence 2 watch

• 
  Danielle Hartley (@DanielleeH23) reported 4 minutes ago

  @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

• 
  Thomas (@Type5Thomas) reported 4 minutes ago

  .@FitbitSupport The fact that you all turned off the ability to assign weigh-ins to a user on my Aria scale isn't going to make me buy a new Fitbit scale. It's going to make me never buy another Fitbit scale again. Absolute garbage move.

• 
  Rico McCoy (@_CoachMcCoy_) reported 5 minutes ago

  @FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.

• 
  Kurtis Stirling ⚡🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇳🇿 (@Kurtis_NZ) reported 8 minutes ago

  @FitbitSupport why ******** is it so hard to see my VO2 Max? Just show me my data consistently instead of hiding it if I didn't meet your list of behavioural criteria to show it, absolute **** UX

• 
  Greg (@Kygregb) reported 8 minutes ago

  @FitbitSupport Replacement service is the worst! Defective Fitbit was received by you on 4/23/26. The replacement is just now shipping out (after I had to contact their stupid chat to inquire about it) Hire real people to take care of this!

• 
  sentient ball of stardust (@WhatTheMrsHeck) reported 8 minutes ago

  @fitbit fix the glitch where the screen wake keeps auto selecting button and motion when I only want button on. Its making me want to toss this thing waking me up in the middle of the night flashing me in the eyes, and the battery is dying like crazy. Husband and I both are mad

• 
  Kelli Bachman (@kabachman) reported 9 minutes ago

  My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.

• 
  Mudit Saxena (@MuditSaxen56971) reported 12 minutes ago

  My @Fitbit thinks I’m an elite cyclist, but I’m literally just riding my scooter through Indian traffic. 🛵🇮🇳 SmartTrack keeps confusing motorized 2-wheelers with bicycles, and without a bulk-delete option, my stats are permanently skewed. @FitbitSupport we need a fix! #fitbit

• 
  Eneleak🍷 (@kaeleneak) reported 13 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  Simon Atherfold (@Grumpysworld1) reported 14 minutes ago

  @FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.

• 
  Mikko Tuomela (@mikkotuomela) reported 17 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  Mikko Tuomela (@mikkotuomela) reported 18 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  FINN JOAN (@Joan_techz) reported 19 minutes ago

  @DanielleGillie5 @FitbitSupport Send me a Dm for help

• 
  Harikrishna (@_harikrishna_) reported 21 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 22 minutes ago

  @FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 23 minutes ago

  @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

• 
  Phil Baines (@Findel) reported 24 minutes ago

  @madebygoogle @FitbitSupport Can you help with this?

• 
  pissdrinker (@pissdrinker7886) reported 31 minutes ago

  @FitbitSupport your app broke my iPad. How do I fix it

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 31 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  🇺🇸BEARDO🇺🇸 (@Ranchwater12) reported 32 minutes ago

  @FitbitSupport Nobody asked you! Bad business plan. I'm going to get rid of this thing for sure!

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 35 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  Trevor Elenbaas (@ElenbaasTrevor) reported 36 minutes ago

  @FitbitSupport I have a charge6 purchased December 2024. Battery life has plummeted. It used to last a week, now about half a day. I haven't made any changes to settings etc. have restarted multiple times. Suggestions or should I toss it in the trash?

• 
  Constable Jones (@Dave25480117468) reported 43 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Christine McDonald (@Clubby_R8) reported 48 minutes ago from Gold Coast, Queensland

  Damn stupid @fitbit keeps freezing on me. The only way I have managed to find to fix it is uninstall the app and reinstall it, plus try and turn the actual watch off. I am starting to wonder if its slow stuffing up 🤦🤔 @FitbitSupport

• 
  Ken Baldwin (@kenno_the_kenno) reported 49 minutes ago

  @FitbitSupport help. I don’t my login details since you moved to Google login. I can tell you everything else. Please help.

• 
  𝔸𝕁 𝕆𝕟 𝕋𝕙𝕖 ℝ𝕠𝕒𝕕 🏍💨🤙🏻😎 (@AJ_OnTheRoad) reported 49 minutes ago

  @FitbitSupport Trying to lodge a (late) Ionic recall for refund & keep getting passed from Customer Services to the Recall Dept & back again as neither can fix the other ones issues. There is an impacted Ionic on my account, I provide the ref number, then says it's not connected.

• 
  🚩 राजीव कौशिक 🚩जय हिन्द (@JindagiKyaHey) reported 50 minutes ago

  @FitbitSupport since morning trying to pair the watch with app but nothing is happening. WHAT A POOR TECHNOLOGY 😭UNABLE TO UNDERSTAND WHY PEOPLE USE FITBIT

• 
  Harikrishna (@_harikrishna_) reported 50 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  Kelli Bachman (@kabachman) reported 55 minutes ago

  @FitbitSupport fitbit pixel is TRASH. After the last update it barely works. @fitbit