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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (42%)
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Online Features (19%)
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Errors (18%)
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Website Down (10%)
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Device Failure (7%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down | |
| Virginia Beach |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Palash Bolia
(@palashbolia) reported
@FitbitSupport @FitbitIN Still waiting for refund in my @PayPal account, my account is active while ionic is disabled, very bad experience
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Kevin Barr
(@stoner253420) reported
@JackWeb53085992 @fitbit It's supposed to "Help with stress" Well ya failed!
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Kay
(@thevanishingdot) reported
@FitbitSupport They are absolutely no help. I was just on the phone for an hour asking for a supervisor and the call disconnected. This needs to go about that.
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Infoxicating Lady
(@infoxicatedlady) reported
I know it’s a first world problem, but the fact that @fitbit doesn’t support rotating rosters, nor mid week starts for the work week (last week was Thursday, this coming week is Tuesday) means it doesn’t think I’m meeting my fitness goals EVEN THOUGH I EXCEED MY STEPS EVERY DAY
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Deloris Price
(@DelorisP) reported
but refuse to replace it until you mail back the broken device and wait several days for @Fitbit to receive it--and only then will they send a new one. My friend is asking for a refund and buying a fitness tracker from another company-- not a #Fitbit! @FitbitSupport (4)
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Deloris Price
(@DelorisP) reported
It gets worse! She got an email saying that after she returns the device, it will take 10 days for @Fitbit to send a replacement. So 2 weeks before she'd get it, even though she sent a pic proving the device arrived broken. @Fitbit, why do you punish customers for your mistakes?
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Veronica Grijalva
(@miss_veronicats) reported
@fitbit Sent my Ionic back due to your safety recall and get an error code when trying to access the discount store. Been trying to get help for a month. I literally just want to give the company more money for a new device but your support team ghosted me wth¿
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Deloris Price
(@DelorisP) reported
I've heard a lot how terrible @fitbit customer support is, but it's worse than the hype. A friend w/heart issues needed her #Fitbit to monitor her heart rate when training. Her battery died after slightly more than a year, & @FitbitSupport said batteries can't be replaced ...(1)
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Vicky Wood
(@thevicster47) reported
@FitbitSupport hi again, I contacted you before because my son's strap broke, just now my charge 4 strap broke! Please can you help me? I rely on my watch for my morning alarm. Thank you
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Kevin Barr
(@stoner253420) reported
@JackWeb53085992 @fitbit This Fitbit is trash. Doesn't even work, followed all the steps. It's getting frisbee'd against a wall.
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Toss a Coin to Your Photographer
(@BrittA2211) reported
Trying to contact @FitbitSupport about my broken @fitbit , and their support page is broken. How useless is that?
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Kevin Barr
(@stoner253420) reported
Had my @fitbit for ten minutes. About to throw this **** against the wall! What a waste of money!
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Shantanu Panwar
(@ShantanuPanwar7) reported
@FitbitSupport I am trying to reach you guys for more than a month now for my Ionic refund issue. There is always congestion in the network. Do you have Customer support or is it a myth?
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Kevin Barr
(@stoner253420) reported
@JackWeb53085992 @fitbit My friend was really trying to help, he loves his. Last damn thing I need is a watch that NAGS at me!
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Kevin Barr
(@stoner253420) reported
@fitbit "Help with stress"? Well you completely failed there!
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Sudhir Puthran 🇮🇳
(@SudhirPuthran) reported
@cromaretail assured us for any service issue to contact them & they will help resolve My @fitbit sense watch was not charging ( just 3 months old) & they refused to support & asked us to contact @FitbitSupport directly! Pls don’t buy from #Croma , their Service support Stinks!
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NoName Lastname
(@WantPS5BKLivin) reported
@FitbitSupport You're not sorry. You spout the same unhelpful nonsense! I've called the helpline at least 4 times and no one could tell me anything. "Allison" said the help was misleading re: time to get the refund. WHAT THE HELL?!
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John
(@johnhiggins13) reported
Been waiting weeks for a refund for my Fitbit Ionic anyone managed to get a refund like, @fitbit poor service like.
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Deloris Price
(@DelorisP) reported
but refuse to replace it until you mail back the broken device and wait several days for @Fitbit to receive it--and only then will they send a new one. My friend is asking for a refund and buying a fitness tracker from another company. (Not #Fitbit!) @FitbitSupport
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Leigh Antle
(@leigh_antle) reported
@FitbitSupport @SkanaGee Myself and @Daniellebp3 are experiencing the same issue. We have not recieved a report for two straight weeks.
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Deloris Price
(@DelorisP) reported
I've heard a lot how terrible @fitbit customer support is, but it's worse than the hype. A friend w/heart issues needed her device to monitor her heartrate when training. Her battery died after slightly more than a year, and @FitbitSupport said batteries can't be replaced ... (1)
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Jose A. Alvarez
(@JAADodero) reported
I was very happy and promoting @fitbit to my friends until I had a problem in Jan’22. It took @FitbitSupport 3 months to give me a solution. Then they said there was a problem with my device, asked me to retuned it and I would get my money back …
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Victor Jay
(@ArmyVetSGT) reported
@fitbit Imagine a company that sells you a product that breaks after 6 months and they force you to upgrade. Then that one breaks after 7 months and they make you wait for a new one until they receive the broken one and won’t rush the return envelope you’re forced to wait for.
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Jose A. Alvarez
(@JAADodero) reported
I did returned it and … it has been 3 months and no money received so far. I called @fitbit several times asking for an update and … nothing. The issue has been escalated … people dealing with escalated issues must be very busy. Very disappointing.
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Priya Abuj
(@AbujPriya) reported
@FitbitSupport On 4th April I received email "Fitbit Ionic Recall has sent you $309.00 USD" but due to incomplete PayPal KYC money returned to Fitbit. Tired chasing Fitbit. Can someone pls help.
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Ashley Farough
(@girldreamer02) reported
@FitbitSupport I need the report that should of been sent to me June 6th and I'm not the only one with this issue there's a whole forum about it on your website. Please help me get this report and fix the issue on your end.
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Sanjay Sinha
(@sanjaysinha01) reported
@FitbitSupport Why do you adopt double standards to resolve exactly similar issues. My ionic recall refund amount got reversed as my paypal account was not ready. You are asking me to contact a phone in London and not resolving the issue through email. What support is this?
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GhengisAhn
(@GhengisAhn) reported
@FitbitSupport A rep took care of it, said a return label will be sent. Issue:wife’s Fitbit battery died extremely fast (rep verified 2 weeks ago) said to wait on an update. Believe it’s tied to GPS lock; goes from 100% to 0% in 10 min. Done waiting, just want a new watch sent to her.
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Jack Webb
(@JackWeb53085992) reported
from
Maryville, Tennessee
@stoner253420 @fitbit I'm interested in Bigfoot. While backpacking here in our Mountains I would All most say that I saw one. I hadn't even smoked a joint at that point. But I set down on a log and lite one after that.
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alison harper
(@alisonharper34) reported
@FitbitSupport my fitbit isn't charging and I've done all the usual stuff trying to reset it etc still nothing can you please help ?? Thanks