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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (23%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (10%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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alice
(@alice_lake1) reported
@FitbitSupport so the connector where my Fitbit charge 4 watch strap attached is broken meaning I can’t wear it. I’m out of warranty, can you still repair it?
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Earth Angels
(@Ihsay) reported
@FitbitSupport thank you but i think that’s a cold trail. i told and provided daniel with receipts for him to be coy & tell me to have a nice day because he doesn’t want to help nor is he reading to comprehend.
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Chitrangada
(@Chitrangada_) reported
@fitbit you guys are morons to discontinue Ionic! Versa looks like a poor copy of Apple watch
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Briana J. Blige
(@_Dawkinsss) reported
I have tried to stick to @fitbit watches. This is my third watch and I’m over it. I did a factory reset on my watch and now it will not sync to my phone. I was supposed to go to the gym over an hour ago but I’ve been trying to fix my watch. Guess I’ll be getting an Apple Watch
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themainapp
(@themainapp) reported
@FitbitSupport Why you guys never fix anything when I contact your support.
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Gautam Sikri
(@gautamsikri) reported
@FitbitIN @FitbitSupport Really Poor Service! Fitbit Versa2 Needs to be repaired. However there's no auth service centre in India to be contacted! Why should I bother to buy a Fitbit ever again?? Fitbit Chat Inquiry - #43685386
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K4pitanN3mo
(@k4pitan) reported
@FitbitSupport please fix this, I lasted longer then 21 min
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Lori P
(@LoriParm) reported
@FitbitSupport Still waiting to hear a reply from Fitbit about my replacement Charge 4 that broke. The replacement was only a little over 2 months old. Seems like something could be done from your company to help me with this.
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Lindsay Kutner
(@LindsayKutner1) reported
@fitbit My Fitbit has crashed. Can you help? X
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Jay Gillen Watson
(@WatsonGillen) reported
@FitbitSupport It turns out it's not possible to fix my charge 3. It's only 2.5 years old. I was sent a discount code for another model. After sleeping on it I bought it but the screen didn't show the net amount so paid top price. Apparently discount doesn't apply charge 5. Told can't cancel.
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**** Every Follower
(@FEveryFollower) reported
@FitbitSupport But i can't rely on this, I don't want to be checking it every hour. It's just too unreliable, unfortunately I've had this for over one year (it was my partner's but she moved to Garmin at xmas as she found this issue too).
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tabinfl
(@tabinfl) reported
@jessicashortall @FitbitSupport Software developers often have a poor grasp of precision vs accuracy (see also: the number of decimal points google maps puts in the lat/lon when you tap a location with your fat finger on a phone screen).
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Sairam Thiagarajan
(@itsthesairam) reported
@FitbitIN @FitbitSupport @fitbit need help with an order. No response to the cc emails I’ve sent. Kindly help ??
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akosovar12
(@akosovar12) reported
@FitbitSupport I am in a never ending loop over a 1-year premium subscription promised to me but not delivered. In a constant run around with barely intelligible messages. Please help.
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fran 🌸
(@ES0TERlCA) reported
hey @fitbit @FitbitSupport I was hoping I could give feedback formally but I never got an email or text to do it but I wanted to give a shoutout to Danny at the call center for his help, he was really great! very warm and patient service and we got the issue fixed, thanks Danny!
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Varun Sahu
(@varunsahu) reported
@FitbitSupport u hav to improve ur pathetic service. 1st ur bad quality band breaks, ur agree to replace it but it's out of stock then u ask us to REMIND YOU of this claim after 2 week. Once we do it, we find the ticket has been closed. Is this a bloody joke to you. #fraudfitbit
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Holly Cronin
(@HollyCronin2) reported
@FitbitSupport I would like to start a business, charge $300.00 for a product that doesn't work, then make my customers go to a "support" to figure out how to fix MY faulty product, have them waste weeks trying to fix MY product,then refuse to refund their $ because "45 day return window"
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Dougie hall
(@Dougiehall1973) reported
@FitbitSupport Still not working properly, been out for a 90 walk with my dogs and the heart rate not picked up, not picked up the steps per hour and only logged 79 calories. The only thing that correct is the steps per day.
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Ishan Srivastava
(@ishan_says) reported
Got a Fitbit sense for my mother the charging cable stops to work and now Fitbit says it’s not in stock and no estimate when stocks arrive!! Such a poor service please suggest alternative for such poor service and product!! @fitbit @FitbitSupport @FitbitIN
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Earth Angels
(@Ihsay) reported
@FitbitSupport what feedback? you have yet told me how to file a complaint. you’re not helping me at all. this is comical. stop with the babble and help me.
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Kumar Sudhansh
(@KumarSudhansh) reported
@FitbitSupport Ya i believe the same is broken as little bit part is in the watch dial only Please replace the same .
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Lori P
(@LoriParm) reported
@FitbitSupport 2. or anything was offered from Fitbit. Because of their poor response to me and my broken tracker that is 2 months old. I have decided to leave Fitbit and shop for a different tracker.
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A.K.Azad
(@azad1992) reported
@fitbit my charge 2 battery lifetime over can you help me replace battery location kolkata,india
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Stuart abrams-humphries
(@AbramsHumphries) reported
@FitbitSupport getting burns on wrist from new fitbit 5, have washed strap and still a problem. If i leave watch off blisters go..help!
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Ulrike G. 🦉🐦🍦
(@UliDiG) reported
@flagrantlynerdy @fitbit I did some Googling, and cold, dry air and exercise are both asthma triggers, and coughing and chest pain are both asthma symptoms. If the pandemic every calms down to the point where I can schedule an annual physical, I might mention it to my doctor. ;-)
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Julie Fields
(@JulieDetroit) reported
@wildegeeks @Luvvie @fitbit The worst thing was how rude they were, acting like it was an anomaly and offering a discount on another one. I went online and found out this was happening constantly with the Versa 2. I still wear it but the screen is black. I can only see stats on the app. Saving for an Apple
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Audacity for 2022
(@yaneekpage) reported
@FitbitSupport is your app down? I’m not seeing my sleep score or hourly activity. I’ve tried restarting the phone. Restarting the watch. Same result.
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Mary Dominiak #BLM
(@Bardicvoice) reported
@FitbitSupport Thanks for fixing the issue of my Charge 4 not syncing battery percentage data in under 24 hours from me reporting it. Nice big squashing, guys!
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Candy Nyangoya
(@CandyNyangoya) reported
@hammerdivone @FitbitSupport Am so sorry about the trouble ypu are going through with Fitbit it really is not funny.
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Julie Fields
(@JulieDetroit) reported
@wildegeeks @Luvvie I have had 3 @fitbit and my LAST one is my LAST one. The face literally fell off when I was sitting down, they begrudgingly sent a replacement, it was still under warranty and that one did the same thing less than 2 months later...one week after the war. expired. DONE!