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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (54%)
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Online Features (14%)
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Website Down (10%)
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Sign in (9%)
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Errors (7%)
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Device Failure (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ingelheim am Rhein |
App Crashing | |
 Cork |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
| Ingelheim am Rhein |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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just like that
(@ialisha) reported
@FitbitSupport my Fitbit records my distance when i run but not when I am on a bicycle/bike. Please help to correct the issue..the distance on mone always remain 0
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John Bassili
(@johnbassili) reported
My son has @fitbit ace 3 and after you setting a countdown or a timer, once you leave that screen and go back to it, it resets and the timer has been cancelled? Can you help? You should be able to check other things while a timer has been set and go back to it? @FitbitSupport
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Inga Lambert Jahn
(@ingajahn2) reported
from
West Des Moines, Iowa
@FitbitSupport hi can you pls give me a phone number to. Talk to a human? I need help w my broken versa 2.
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Gavin Lee
(@mr_gavin_lee) reported
@FitbitSupport I did. Multiple times. They did not work. That’s why I’m asking help from here.
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Maribel Hernandez
(@Maribel97753712) reported
It's really very disappointing because I was very happy with my Fitbit and after spending two days in the pool it didn't work anymore, what's up Fitbit? can you give me a better offer? can you fix my fitbit? @FitbitSupport @fitbit
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@FitbitSupport @ScottCuthbert14 Fitbit you claimed your team would get refunds out in 6 weeks. I am entering my 5th month. So the questions before us is, how big is your team? Are they actually working? Do you have a cash flow problem or are you just a corrupt scamming company? #FitbitIonicRefundPending
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M
(@bjjjjffffff) reported
@FitbitSupport @fitbit gave me an offer in the app for premium that Said that i was going to get free months. I used the offer but they charged me immediatly. Now they tell me they cant help me with a refund! full scam company. Dont take sny offers from fitbit!
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Sammi
(@sammilovemango) reported
@FitbitSupport Still hadn't resolved it! They can now see my post but not comment on anything! And sometimes it deletes things! Never had a problem before! Getting a little tiresome
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carol
(@carol39391624) reported
@fitbit Good evening I have been a customer for your brand for nearly 5 years My Fitbit charge 5 has unfortunately died and not working after only having had it replaced earlier this year 😥 I have just got off the phone with one of your American colleague.
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shannon
(@shannon_breezy) reported
@FitbitSupport worst customer service ever keep delivering my orders til random post offices, no details on the tracking which post office!! 😠
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Honeysalgal
(@Honeysalgal) reported
@FitbitSupport my husband ‘s Fitbit screen has broken. He would like to get it replaced. Can you direct him? Thank you
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Jen Martin 🐶
(@iheartrocknroll) reported
@fitbit help?! See above.
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Hollis (she/her)
(@hollisst) reported
Hey @FitbitSupport, when are u going to fix the sync problem w the Charge5? Cause I’ve been trying to manually sync for 20 min. Hasn’t synced right in weeks. Seriously looking at an @Apple watch at this point!
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LadyWhistledown
(@Ladywhistledwn_) reported
@FitbitSupport need help with my fitbit not even a year old and won’t switch on! In UK and can’t find a contact number
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0wninat0r
(@0wninat0r1) reported
@fitbit I have been singing praises and purchasing your products for the better part of a decade but I have been very dissapointed in the constant desync issues with my charge 5. Why hasnt there been an update/fix for this? Constantly losing days/nights of data
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WalterAkana
(@WalterAkana) reported
@FitbitSupport @fitbit It looks like the return label you sent me doesn’t have all the information needed for @FedEx to help expedite delivery of my return. Here’s what they ask: “…I need to validate and confirm the delivery information. I apologize.” Please help.
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Tom Meuleman
(@Tombeau1972) reported
@0wninat0r1 @fitbit because Fitbit isn't anymore what it used to be. Now it became a company that looks down on their customers.
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WalterAkana
(@WalterAkana) reported
@FitbitSupport They were proactive, and contacted me and offered to help. Actually, it would probably do more good for you to contact @FedEx first. I’ve been in frequent contact with you, and it hasn’t gotten us very far.
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Chuck D.
(@ChuckD37661618) reported
@FitbitSupport @PRawcliffe I dont want to get deezer and pandora sucks. All my music is on spotify and I havent bought a fitbit smartwatch because of the lack of spotify offline. You guys made and deel with deezer and pandora and said screw your actual customers choices.
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carol
(@carol39391624) reported
@fitbit And he told me that he can’t help me diagnose the problem as I do not have a fitbit 5 original charge !!! To say I am disappointed is an understatement? Can anyone help me please? Thank you
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@fitbit @lisamarieheslop You knew the number of watches you needed to recall AND YOU made the claim the process world be 3 to 6 wks. Now it’s closer to 3 to 6 months for the process. How could you have so underestimated the timeframe? Do you have a cash flow problem, or is it just incompetence?
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Parker, Lorde of Memes 🧢🤡🎻🎠
(@RealParkerJ) reported
from
Chicago, Illinois
definitely switching from Fitbit to another watch after this go of it bc @FitbitSupport is garbage. emailed them with my case number and everything for a replacement and still havent heard back in a week. complete nonsense
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Sagi Shimonovitz
(@SagiShimonovitz) reported
@FitbitSupport a new Charger 5 stopped measuring heart rate twice in a month a couple of weeks apart. Restarting the device fixed it. Is it a known issue?
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Dr Caitríona Sheridan
(@Cat_Sheridan) reported
@FitbitSupport Hi, will you be adding more small options for Charge 4 bands to your website? My one has broken and the majority seem to have large only option. Thanks
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I'm here
(@hologramshana) reported
@FitbitSupport my Fitbit sense started burning my arm! I took it off and shut it down - why did this happen?
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Dolly Wilson
(@dwblessed8) reported
@FitbitSupport 2 fitbits same problem, only won’t even come on and just over 1 year old, wasted of a lot of money.
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Jerrad Radocay
(@radocay) reported
Why do @fitbit watches always stop working after a year? Any ideas or help from customer service?
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Sammi
(@sammilovemango) reported
@FitbitSupport No error message! My friends are writing comments and they aren't appearing on anyone elses phones! Yes we have all done thr steps!
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arun valluri
(@v1arun) reported
@FitbitSupport My fitbit watch does not sync with App, not able to set it up. Online support did not help. Is there any service center in IND ?
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Mrs. Seibel
(@Somanybooks2) reported
@fitbit Not sure how to DM you, but it does this periodically. It will tell me a bigger number throughout the day and then later it will go back down. I'm wondering if it adds up my days and gives me a week total and then fixes back to daily.