Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• App Crashing (35%)
• Device Failure (26%)
• Online Features (13%)
• Sign in (9%)
• Website Down (9%)
• Errors (9%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Indianapolis	Device Failure	12 days ago
Sarreguemines	App Crashing	12 days ago
Noida	App Crashing	19 days ago
St. Louis	Device Failure	24 days ago
Grenoble	Device Failure	25 days ago
Paris	App Crashing	27 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Josh Fields (@partiallypro) reported 2 minutes ago

  Pretty incredible that @fitbit's food/calorie tracking has been down for -everyone- for over 24 hours and they are owned by Google which is a 3.8 Trillion dollar company. This is something you'd expect from an independent developer.

• 
  Helen McGrane (@bodhicat) reported 7 minutes ago

  @FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!

• 
  Marty (@fishtale13) reported 8 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  Timothy Columbus SR (@TimCoSrColumbus) reported 12 minutes ago

  @FitbitSupport I cannot contact you people the worst support system. I have dealt with three days. I’ve been trying to get a reply from you people. Pretty sure this will be the last Fitbit that I purchased.

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 14 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Danielle Hartley (@DanielleeH23) reported 17 minutes ago

  @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

• 
  Constable Jones (@Dave25480117468) reported 22 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Danielle Hartley (@DanielleeH23) reported 23 minutes ago

  @FitbitSupport when are you going to fix the app notifications it’s been ages now everyone is having issues it needs to be sorted

• 
  Posing for Pink (@PosingforPink) reported 26 minutes ago

  @Besenovsky @FitbitSupport What specific steps are you taking to resolve the system error and communicate with your customers/subscribers?

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 32 minutes ago

  @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

• 
  𝔸𝕁 𝕆𝕟 𝕋𝕙𝕖 ℝ𝕠𝕒𝕕 🏍💨🤙🏻😎 (@AJ_OnTheRoad) reported 33 minutes ago

  @FitbitSupport Trying to lodge a (late) Ionic recall for refund & keep getting passed from Customer Services to the Recall Dept & back again as neither can fix the other ones issues. There is an impacted Ionic on my account, I provide the ref number, then says it's not connected.

• 
  David Martinez (@DMARTINEZ_85) reported 33 minutes ago

  @FitbitSupport Took all those steps, still not working.

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 34 minutes ago

  @FitbitSupport Fitbit, im a paid premium subscriber, and why am I anticipating a problem each morning? Now, I can't even send you a private message. What's going on? I get a spo2 score whenever they feel like giving it to me. Please straighten this out and tell me how to get my score, please?

• 
  Victoria Gleeson (@LadyGus) reported 35 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  Tim Josling (@TimJosling) reported 37 minutes ago

  Just bought a fitbit Charge 6. The user experience is a nightmare, The documentation is complete trash. Severe buyer's remorse. Eventually, after several hours, I got the ecg working, no thanks to @FitbitSupport But still no spO2 readings, just "no data". It does not help that with every release they change everything and the documentation does not reflect the changes. Look at the help forums, they are full of frustrated customers. Try harder @google. Suggestion: Put the Z team on something else.

• 
  Constable Jones (@Dave25480117468) reported 44 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 45 minutes ago

  @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

• 
  Thomas (@Type5Thomas) reported 47 minutes ago

  .@FitbitSupport The fact that you all turned off the ability to assign weigh-ins to a user on my Aria scale isn't going to make me buy a new Fitbit scale. It's going to make me never buy another Fitbit scale again. Absolute garbage move.

• 
  ᗩᑎᑎE (@SrslyStressed) reported 47 minutes ago

  @FitbitSupport why doesn’t the activity on my Fitbit show the same activity on my phone app? I’ve tried shutting it down, syncing but my hourly move goals don’t match up

• 
  Rakesh R (@rakeshmoorthy) reported 49 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  Dale Kristina Valiukas (@dkvaliukas) reported 49 minutes ago

  @ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.

• 
  ও ღ (@Zoe24354074) reported 53 minutes ago

  @FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.

• 
  Sofia_Petrillo (@GrumpySofia) reported 53 minutes ago

  @susanelizabet28 @FitbitSupport @Google Yup. Canceled my premium. Not gonna keep paying for a system that has gotten worse, offers fewer benefits and now it's broken - regularly. In a bad economy, canceling was an easy decision.

• 
  Kurtis Stirling ⚡🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇳🇿 (@Kurtis_NZ) reported 53 minutes ago

  @FitbitSupport why ******** is it so hard to see my VO2 Max? Just show me my data consistently instead of hiding it if I didn't meet your list of behavioural criteria to show it, absolute **** UX

• 
  Posing for Pink (@PosingforPink) reported 53 minutes ago

  @crossbosox @fitbit And what’s even more aggravating is their @FitbitSupport boiler plate trouble shorting response when they know it’s a system issue. Issue has been reported since yesterday. And still no update or communication about a fix.

• 
  Rene (@rnnom) reported 54 minutes ago

  @FitbitSupport help!! My versa 4 won’t charge, showing a big red ❌ tried everything that was recommended, I did a full restart and now since my battery is low it can’t find anything?? Super frustrated!

• 
  David Martinez (@DMARTINEZ_85) reported 54 minutes ago

  @FitbitSupport Took all those steps, still not working.

• 
  Marvin Matthews 🇨🇦 (@krimar) reported 55 minutes ago

  @FitbitSupport For the last day I have not been able to connect my phone to Fitbit. I have tried to force shutdown the app, and restart the phone, with no luck.

• 
  Emirynn 🔞 『@Nostalgitism』 (@EmirynnNTSC) reported 59 minutes ago

  @Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 60 minutes ago

  @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad