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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (35%)
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Sign in (24%)
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Errors (16%)
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Online Features (11%)
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Website Down (8%)
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Device Failure (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Longquan |
App Crashing | |
 Clearwater |
Online Features | |
| Carrollton |
App Crashing | |
| Charlotte |
Website Down | |
 Düsseldorf |
Device Failure | |
 Cavaillon |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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TimsRetroSessions
(@RetroTims) reported
@fitbit I just upgraded to the versa 4 not knowing that the spotify app is no longer supported. Is an update coming for it? I used the old versa 1 to control music at work but it was slow and clunky.
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Khusboo Surana
(@KhusbooSurana) reported
@FitbitIN @FitbitSupport sent you a DM. lost my charger. Please help asap.
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❌ New York Mark ❌ 🇺🇸🇺🇸🇺🇸
(@NY_Mark) reported
Hey @FitbitSupport what? @UPS gave your package to @USPS who lost it. I'm going to need y'all to resend my watches. Overnighted of course! What do yall need from me? I sent you a DM too. Just seeing if one of the other two want to help track down the package #uspssucks in #Lenexa
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Nayer Hassaan
(@NayerHassaan) reported
@FitbitSupport I made the terrible mistake of purchasing a @fitbit Sense 2 on November 18. From day one the watch did the following: (1/8) #Fitbit #fitbitsense2 #sense2
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Mel
(@mintiestmel) reported
Evening @FitbitSupport - does poor (cloudy / rainy weather affect GPS? My device has lost connection a few times recently on areas that have been fine before. Thanks
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TGG303 Jacqthew
(@Thegoodbyegirl1) reported
@FitbitSupport Hi, I seem to be having issues charging my fitbit charge 4, purchased June 2021. Can you help?
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Sarah "Off-brand" Tuttle
(@niais) reported
@m0nk3yphd is having the worst conversation with @fitbit @FitbitSupport. Somehow they've activated a fake 6mo "subscription" for a fitbit he doesn't have, so he can't subscribe for a fitbit for himself and they somehow can't fix it.
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Nayer Hassaan
(@NayerHassaan) reported
@FitbitSupport I made the terrible mistake of purchasing a @fitbit Sense 2 on November 18. From day one the watch did the following:
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dave iseppi
(@IseppiDave) reported
Dear @fitbit, I'm having issues trying to understand the problem on being refunded for a product you have deemed harmful(fitbit ionic watch) ive tried your site but will not work and you just keep sending me in circles? I cam send the watch back gladly for proof if you need.
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Lenny D. 🇺🇲🙏☕️🐧🇮🇹🎄🎅☃️
(@pghracer) reported
@JoniKni56808241 @fitbit I am. I just have to get back to walking. I lost 15 pounds or so when I was walking around 10,000 steps each day. Our neighborhood is good for walking because there are hills to go up and down. For now, I have to get myself down on the stationary bike. Just have had lots to do
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Krys
(@Monster_Anatomy) reported
Hey @fitbit if you’re working on updating the web based dashboard I have a request: let me run a report on how many bananas I ate this year. It would help me win an argument with my sister on whether she eats a reasonable amount of bananas.
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Christian S
(@Brakeman90) reported
@Monster_Anatomy @fitbit More banana data would help us all
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Ken Brown
(@Ken_Brown_FL) reported
I was just told @fitbit charged me for a service I do not use. They refuse to refund my money. Thanks for no help @FitbitSupport
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Dharmesh Patel
(@dharmesshpatel) reported
@FitbitSupport @FitbitIN I have this Charge 3 band which is not at all lighting up. Did loads of different troubleshooting available over the community but it's the same. Need help ASAP please.
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Bob Francis
(@bobfrancis33) reported
@FitbitSupport can I plz get some help on my rebate for the watch u recalled? It’s been 7 mos. Every time I email support we start over & nobody follows through.
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Travis Juszkiewicz
(@TravisJ12) reported
@fitbit I love your product but (as someone who uses the app daily) the app is straight garbage
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Matty Moo
(@ishita_mat) reported
@b_debangana @FitbitSupport @fitbit Such a flimsy product! My strap broke off too and I've already gotten the watched replaced because of an issue. This is the 2nd time it's conked off. I see that they've got a lawsuit in the USA for their products overheating. Only want to track burning calories, not my skin! :(
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Dee
(@Dee16149888) reported
@FitbitSupport my Charge 4 no longer turns on the screen when I flick my wrist. I've looked at the online Help, there is no Quick View option that I can find. The Screen Wake icon is greyed out on my appliance. Any suggestions?
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Leo
(@nope_nope_nopi) reported
@FitbitSupport is there any update on when the android 13 issue will be fixed? I still can't pair with my phone, it gets to the point of giving me the code but just gets stuck on trying to pair after that. It's been over a month since this started and it's getting ridiculous.
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Tolis Tsakmakis
(@tsakapo) reported
@FitbitSupport my Charge 5 stopped working all of a sudden. I went through all troubleshooting steps and I even bought a brand new charger (in case that was the issue) but it’s still dead. That happened right after a recent firmware update. Please have a look!
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Nayer Hassaan
(@NayerHassaan) reported
@FitbitSupport I made the terrible mistake of purchasing a @fitbit Sense 2 on November 18. From day one the watch did the following: (1/)
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Overeducated
(@heytheredude) reported
Bah @fitbit just offered me 60% off fitbit premium. Expires on the 17th. Gahhh don't you know i'm poor right now?!
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🌱
(@summ3rnotwinter) reported
@FitbitSupport Nope. I have been through every step. It doesn’t not work. Even tried different devices. Considering this day and age I feel like it should definitely not be an issue but yet here I am unable to track my heart rate.
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Tomas Martorano
(@tomasmartorano) reported
@FitbitSupport have a Charge 5 and after using in for swimming it stopped working. After contacting support I was told passed 1yr wrty. I was offered a 35% discount on a new one. Watch is supposed to be water resistance 50 Mts and is not. Poor manufacturing. Never buy again!
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Alison Jones
(@ajones1444) reported
@FitbitUK @FitbitSupport Assume this will make the already quite poor returns process…….even more lengthy
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Nick
(@Nick95518607) reported
@FitbitSupport My Fitbit sense stopped working as soon as I entered Cuba. I use Xiaomi MiA 1 phone. I have been using Fitbit sense for 2+ years on same phone no problem. PL. Respond..🙏🙏🙏
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marcus younis
(@993targatop) reported
@FitbitSupport what a joke….my wife has been waiting 2 months for support from Fitbit as her device failed and the replacement you sent is locked!….disgraceful poor lack of customer support and you will be losing 2 customers
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David Cudd 🌱
(@davidcudd) reported
@Fitbit, we were disappointed to find out that the Charge 5 is not as water-resistant as advertised. We hope you will take responsibility and address this issue with future products. #disappointed #waterresistance
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Patricio Gonzales
(@gonzales_pgch) reported
@FitbitSupport I have bought a charge 5 last may 2022 in argentina and has recently stop working, the screen is black , the clock eventhough has a lot of functionalities when it works, is a real ****, only 7 months lasted since I bought it
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Penelope Hof
(@PJHBookkeeping) reported
@FitbitSupport @FitbitSupport this problem was raised back on the 19th December and you are just replying now? It has been resolved as I used other channels to contact.