Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (33%)
• Online Features (24%)
• App Crashing (24%)
• Website Down (10%)
• Sign in (5%)
• Device Failure (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Wolfsburg	Errors	25 days ago
Oldenburg	Sign in	25 days ago
Hamburg	App Crashing	25 days ago
Vincennes	Errors	25 days ago
Mainz	Errors	25 days ago
Le Mont-sur-Lausanne	App Crashing	25 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kay Brooks 🇺🇸 (@KayBrooks) reported 8 minutes ago

  UGH! @googlehealth has made my FitBit watch nearly useless. I've depended upon being able to see my calories burned & calories consumed but it's just gone! Calorie deficit is is what I paid for. There's more frustrations, but that's the biggie. FIX THIS! @FitbitSupport

• 
  Simon Atherfold (@Grumpysworld1) reported 8 minutes ago

  @FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?

• 
  @MikeBeach (@mike123qwe) reported 9 minutes ago

  The Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle

• 
  Beccybecster (@beccybecster) reported 15 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  Simon Atherfold (@Grumpysworld1) reported 20 minutes ago

  @FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.

• 
  Kelli Bachman (@kabachman) reported 20 minutes ago

  So @FitbitSupport won't help me with ANYTHING.....neat

• 
  John Janis 🦞 (@johnjanis) reported 29 minutes ago

  @FitbitSupport The new Fitbit app is terrible. I woke up this morning to discover my Fitbit app was updated. My Fitbit is now useless. Bloated piece of software crap. Goodbye #Fitbit, #Google ruin what I bought from you. Normal people don't have hours to relearn your app.

• 
  Kelli Bachman (@kabachman) reported 30 minutes ago

  @FitbitSupport fitbit pixel is TRASH. After the last update it barely works. @fitbit

• 
  Helen McGrane (@bodhicat) reported 32 minutes ago

  @FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!

• 
  Plan 9 From Outer Space (@edwoodplan9) reported 32 minutes ago

  @FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.

• 
  Namrata S (@NamrataS691142) reported 36 minutes ago

  Hi @FitbitSupport and @googlehealth , my Fitbit sleep data hasn’t been syncing to Google Health for the past 3–4 days. Everything was working fine before, but now my sleep data isn’t showing up. Is this a known issue, and is there anything I can do to fix it? Thanks!

• 
  Jennifer McFarland (@JenniferMcFar16) reported 37 minutes ago

  Anyone else having trouble with @FitbitSupport

• 
  Sanjay D (@sanjayk0303) reported 38 minutes ago

  @FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me

• 
  Front St. Finance (@luke4696) reported 41 minutes ago

  @FitbitSupport @Google pretty annoying that your workout tracker will just randomly pause if you swipe away to another app…pretty cool function, fix it!

• 
  David Klein (@DavidKlein719) reported 42 minutes ago

  @googlehealth This may bethe worst App; so slow and inferior to the original by @FitbitSupport .

• 
  Rǝkha (@rekh01) reported 43 minutes ago

  Google Health app is not a patch on the old Fitbit version! If it’s not broke don’t fix it! @Google @FitbitSupport #Google #GoogleHeath #FitBit

• 
  Marvin Matthews 🇨🇦 (@krimar) reported 44 minutes ago

  @FitbitSupport For the last day I have not been able to connect my phone to Fitbit. I have tried to force shutdown the app, and restart the phone, with no luck.

• 
  Rico McCoy (@_CoachMcCoy_) reported 45 minutes ago

  @FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.

• 
  Rakesh R (@rakeshmoorthy) reported 46 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  Mark Pearce (@markyp46) reported 46 minutes ago

  Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?

• 
  Lex (@TheLexTimes) reported 51 minutes ago

  Hi @fitbit how does one report potential security incidents to the team? I’ve had intermittent issues with my Fitbit where it unpairs with my phone and displays an error message “no phone contact” and for a brief moment the health data becomes inaccurate.

• 
  aztecab (@aztecabhuijing) reported 52 minutes ago

  @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

• 
  themainapp (@themainapp) reported 53 minutes ago

  @FitbitSupport sent you multiple DMs about issue with my Fitbit air and received no response. Are you going to provide support or not?

• 
  PAR | Rose 🔜 Japan (@romanova) reported 56 minutes ago

  @clevermonkey93 @FitbitSupport I'm having this issue too. Bummer they don't have it fixed.

• 
  Constable Jones (@Dave25480117468) reported 57 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  SANJEEV SETHI (@sanjeevsethi1) reported 59 minutes ago

  @FitbitSupport hi..I am having issues with my fitbit charge 5. The screen has gone blank. Tried all troubleshooting but nothing is working. The logo comes on after pressing the button 3 times on the charging cable. But the watch does not reboot. Please help

• 
  John Cyrano's New Account (@John_Cyrano) reported 60 minutes ago

  @FitbitSupport the Google Health app is ugly and terrible. Is there any way to get the Fitbit app back?

• 
  Eneleak🍷 (@kaeleneak) reported 1 hour ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  Gregory T Buggy Sr (@irishman1952) reported 1 hour ago

  @FitbitSupport this google app is terrible i want the old one back or ill buy another device

• 
  Brad Newman (@bradmnewman) reported 1 hour ago

  @clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.