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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (47%)
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Online Features (18%)
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Errors (16%)
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Website Down (11%)
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Device Failure (5%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors | |
| Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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M
(@M__Painter) reported
@ShaunStent @TheNameIsIsh @FitbitSupport Same thing happened when I tried to help my mom with hers. Did you deal with them directly or through a store you got it from? I ended up having to deal with the store and they gave me a new one because the old one was "destroyed" at the fitbit place+they just never followed up
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queenb
(@scorpiioqueenn) reported
Came back to tweet instead of just lurk to ask why the actual **** @Apple has the worst customer service I've ever experienced in my life. They are worse than @fitbit on god.
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Lokesh Sanapalli
(@LSanapalli) reported
@FitbitSupport my fitbit inspire 2 is not charging. I bought it from fitbit website. I don’t find order history anywhere and when i click on help it loads blank page. Need help
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Chadi Ghazal
(@chadi_ghazal) reported
@FitbitSupport Hello support, I am trying to add my ionic watch to my fitbit app after updating the app, it is not working, it says device is locked or something like that. Please let me know how to solve it.
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Joanne Buchanan
(@buchananj2807) reported
@fitbit he has contacted this number several times and nobody can help other than say refund was approved on 22 June. A delay is one thing but this is now double the time it should have taken. He is contacting consumer advice at present as to how to proceed from here.
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Kaatie ☆
(@katiefarmer3) reported
@fitbit @FitbitSupport @FitbitUK Why has my Versa 2 just stopped receiving my texts today? I've tried everything online. No idea why it just stopped. I updated the device last night. How do I fix it? I need it for work.
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Matthew Wragg
(@mattwragg94) reported
Absolutely terrible customer service from @fitbit as part of the Ionic recall, I’ve been waiting over 8 weeks for a refund when I was promised 3-6 weeks. Just called their dedicated recall team and all they could say was my refund was ‘processing’ but no date when I will be paid!
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Caitlin
(@inthejerseyrain) reported
Honestly though I'm kind of impressed with @fitbit for this. I would have expected it to chirp at me about getting my exercise in at all costs and today is exactly the kind of day that gets me into trouble from pushing myself when I shouldn't. I needed this reminder.
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MissMcButterfly
(@MissMcButterfly) reported
@fitbit Was just a bad update... it happens... but wish there had been notice on the app or email before panic set in thinking something was wrong with me. I already sleep like crap. Last thing I want to see is that my breathing stopped.
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Dawn Hall
(@Dawn___Hall) reported
@FitbitSupport I sent a video on Monday, the issue is the strap continously detaches from the device including falling off when I sleep. I've had to switch to the plastic strap. I bought the luxe for the jewellery style but now unusable like that. I should have stuck with the HR I was using
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Francis Roque
(@francisroque) reported
@FitbitSupport my Charge 4 no longer displays the screen when I rotate my wrist, any suggestions on how to fix? This one is less than a year old.
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Dr Eva Lantsoght
(@evalantsoght) reported
@ShaunStent @fitbit I wasn’t aware they are doing such a bad job! Are my right any different if I got it through the Dutch branch of Fitbit?
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Christopher Key
(@Christo43797315) reported
@MustafaAAEEA @fitbit Im having the same issue. Terrible service.
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Steven De Nazareth
(@stevedenazareth) reported
How can anyone be so religious to update their weight, what they ate, drank and what exercises they did?? Every minute of the day, 16 hours and yes, I've had trouble with my tracking and connecting to @fitbit and @Garmin...
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@evalantsoght @fitbit Dr Eva I can help you with that. A majority of us are now entering our 6 month of waiting. Fitbit will do noting to help us, only tell us to wait longer. I have reported them to the FTC, BBB and Consumer Product Safety Commission. It appears they are ignoring those also.
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Miss Missy
(@misssmissy) reported
I have covid right now so my normal graph is more important now than ever. Im not the only one upset by this change or glitch. Any idea when it will be back to normal. #fitbit @FitbitSupport #fitbitglitch
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U
(@U10631084) reported
@fitbit I'm really disappointed that I don't even get an apology for the lack of clarity on your website... Especially when all I'm trying to do is get back into the Fitbit ecosystem. Example of very poor customer service...
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tenkely+ 🏴☠️
(@tenkely) reported
DAMNIT! I've been trying to find a GOOD smartwatch for my 8 year old. Can't use Wear cause @madebygoogle blocks family link accounts... Bought him a Fitbit Versa 3 and it looks like @fitbit / Google blocks that as well. WTF Google? Are you trying to not compete in this market?
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nicole
(@nicolieliz) reported
@fieldcraftmusic @FitbitSupport i like what it shows about sleep but i was so on the fence about buying another one & with this whole mess and their poor customer service, i’ll switch once this one inevitably dies just past the year warranty
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Barnstoneworth
(@oldsufctweets) reported
@FitbitSupport That's great thanks. Next problem. Now it won't sync 😡
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Manito Garcia
(@ManitoGarcia4) reported
@catladyactivist @fitbit I didn’t want to hijack your thread, but if that’s how you feel, I’ll add that I finally pitched my Aria scale in the trash because they weren’t addressing the issue that causes the scales to turn themselves on repeatedly until the batteries die!
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sudheer gupta
(@31e71a1e7c7143d) reported
@FitbitSupport nothing done to resolve my problem. One says to contact another team and other team doesn't reply. Shame on fitbit support and fitbit team.
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MissMcButterfly
(@MissMcButterfly) reported
@fitbit Hope you fix it soon
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jess™️
(@plinys) reported
@FitbitSupport please help me :((( I tried to restart it on the charging cable like I did last time and that didn’t work :(((
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Miss Missy
(@misssmissy) reported
@FitbitSupport That would be the one. I found a lot of other people upset too on firbit community. It is the first thing I do when I wake up for years now since it helped me get checked and treated for sleep apnea, but I still rely on it to tell me what's going on in my sleep to help treatment
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Pamela Kanellis
(@PamelaKanellis) reported
Anyone else update their Fitbit charge 5 and have it not work anymore ? @fitbit @FitbitSupport is not helping address issue
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Yoonification 🇬🇧🏴
(@yoonification21) reported
@FitbitSupport Why have yo changed the graphs for the worst and why are they showing KM when my settings say to use Miles?
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RCTroutman
(@RCTroutman8) reported
I have been a loyal @fitbit user for years upon years. I just had the most unpleasant experience while asking for help from a @FitbitSupport chat. I guess it’s time to switch to @Apple
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Andi Stamper
(@StamperAndi) reported
@fitbit I’ve had a competition with my sweet 74 year old friend and her Fitbit died, she lost her 700 day streak, and now her new Fitbit has died. How can you help her??
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Gav Elias
(@bunford69) reported
@FitbitSupport I just bought a new device, set up account, connected device, but now says my password not recognised anywhere so can't connect to other services nor chabgempassword within the app?! Also means I can't login via web browser either?!?! Shocking start! Help!