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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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M Brixton
(@mbx_mary) reported
@FitbitUK @FitbitSupport just got a charge 5 for my birthday but cannot get email text notifications going on it! Turned off on uninstalled reinstalled done everything I can find suggestion wise...help please! I have a Samsung a35s
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Ryan Westmoreland
(@27Rooster) reported
Returned my broken @fitbit via @FedEx on Jan 18. As of today 2/14 delivery is still pending. So, if you’re looking for reliable shipping or fitness tracking…..can’t say I’d recommend either of these companies
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Denise Fletcher
(@7thdaughter1) reported
Hey @FitbitSupport I need help setting up this stupid watch band you guys have me blocked out there's no way to contact you I'm old and I need help.
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Sally
(@Sally30082659) reported
@fitbit my scales are no longer working. It appears to be stuck in the loop of sensing and step off the scale. I’ve removed the battery and put back but didn’t help. What are my options? Community boards are implying there are no repair places in Melbourne. Is this true?
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Mo just Mo
(@MojustMo7) reported
@fitbit Go **** Yourself Fitbit…Shitfit/// I bought an Apple Watch and love it…**** you snd your piece of **** half *** product that dies after 10 months battery life. You’re so embarrassed that you dropped down your price .
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Merlin (they/them, guys is not gender neutral)
(@merlinpatt77) reported
@FitbitSupport I understand the Fitbit app has to be open and nearby. That's literally the problem. That makes it inconvenient to use. The original Aria scales were better.
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janet
(@janet58459305) reported
@fitbit don’t buy Fitbit! Customer service is terrible and they don’t help you with anything! Terrible experience!
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Pat King
(@pstanleyking) reported
@FitbitSupport can you push out an update for the Ace 3 to switch it to 24hr time? I have my profile set for 24hr display but that doesn’t seem to carry down to the child profile. Thanks!
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Ian Zhuchkov
(@IanZhuchkov) reported
@FitbitSupport Hi! How I ask for help ? Does email exist?
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GLOBETROTTER
(@_globetrotter_) reported
@Hanfo2904 @FitbitSupport I have the same problem. Connected & verified both accounts multiple times. Steps Providers on support pages do not help (Sense/Mate 10pro, Austria)
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Alessandro S Silva
(@Alessandross77) reported
@FitbitSupport Too Bad. I would like to buy one but some friends said they bought FitBit Sense in the USA, however here in Brazil some apps are not allowed to be used, for example, ECG, payments, etc.
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Robert Tkaczyk
(@Robertntk) reported
@FitbitSupport Hi someone, revolut is listed and my old card was working fine, but the new one doesn't. I've spent a week going through your forums and it seems to be an issue for a lot of customers.
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ANURAG MISHRA
(@_anurag_mishra) reported
hey, @FitbitSupport I ordered a Fitbit sense 2 days ago and yet there is no confirmation on shipping. Please help.
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Honey
(@HB76918368) reported
@FitbitSupport my Fitbit stopped working. I have done the trouble shooting “reboot” it is not responding. I have cleaned the the charger and the little sense holes. It had a charge of 48% and just turned off. Black screen and no sign of it turning back on. Please help!
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Crystal
(@CryssyJ824) reported
It's great when my @FitbitSupport works, but beyond annoying when it doesn't. I'm tired of having the same repeated conversations in DMs about the same issues. Sadly, I think it could also be my phone creating part of the issue. Unfortunately, I cannot do anything about that.
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Nitin Jauhari
(@nitinjauhari) reported
Dear @FitbitSupport Need help. Charging of my Fitbit charge 2 has been erratic. @fitbit
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pallavi sanyal
(@magicvelcro) reported
@FitbitSupport I am going hoarse telling you about my issue. Clearing cache doesn't work
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Sarah Davies
(@_sarahdavies) reported
@FitbitSupport No one gave me a case number. But I have the DMs whereby I gave you all my details. I was just told you don’t do repairs and to check out trouble shooting.
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Surendra Dasila / The Living Tiger of Kumaon
(@dasila09) reported
@FitbitSupport why Fitbit Charge4 app not allowing stats overlay on Pithoragarh for sharing. Instead it started displaying Edit menu on right corner. Please help me out this issue remain unresolved for more than 6 months. Regards
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Not™ Cranky
(@cranky_md) reported
@FitbitSupport any ETA on the fix syncing with #withings scale. It’s been almost 2 weeks 😔
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Merlin (they/them, guys is not gender neutral)
(@merlinpatt77) reported
@FitbitSupport The Aria Air I got syncs fine. That's not the point. The point is that it should sync in the background automatically. Requiring me to open the app and save the weight log is inconvenient and bad UX. What if my phone is dead or what if I forget my phone in another room?
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Kendra
(@kendratwelve) reported
@fitbit when my charge 4 broke just after 1 year you didn't help fix nor replace it. Instead you sent a code for 35% off a new one, that code didn't work, now crickets. Are your devices built to die after warranty? Need help. Thanks.
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Carol Cornwell
(@Cornwell19C) reported
@FitbitSupport I am having an issue where my steps etc are not updated in a workweek challenge nor a bingo. This only started yesterday. Previous never an issue. I restarted my phone a few times and logged out and back into the APP. Anyone else experiencing this?
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KBT
(@KayBeeTodd) reported
@FitbitSupport Hi, my Charge 5 seems to be dead. I bought it from Kohls in late November or early December. I tried restarting it and it didn’t work. The battery was charged overnight so it isn’t that. Last night it froze. Today the screen is black. Please help. Thank you.
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Sarah Davies
(@_sarahdavies) reported
@FitbitSupport My comments about battery life were about the Apple Watch I recently bought, to replace my Fitbit ionic. I replaced my Fitbit b/c you weren’t able to answer my question as to whether the issue I had was fixable or I needed to replace. I was referred to FAQs which did not help.
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pallavi sanyal
(@magicvelcro) reported
@FitbitSupport My fitbit sense won't charge. Got a replacement but found out that only the damn pebble is being sent. What if the issue is the charger?? Why can't i get a replacement charger too or do i need to buy one for more money?
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Sarah Davies
(@_sarahdavies) reported
@FreakElectroPdn @fitbit The battery life is terrible 😩 - how do you get round that?
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Laura Garner
(@gtlcmw) reported
@FitbitSupport SO disappointed with support on Charge 5. Ordered 12/31-broken-you replaced 1/17-it also is broken, but you won't refund as it's a few days past 45d. However, replacement watch isn't a month old. I'm happy to swap for another model and pay diff. Work with me!
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manashi chaudhary
(@manashi2309) reported
Hi, I will really like to call this out on @twitter that never ever buy any @fitbit product in India because they are one of the worst when it comes to customer service. I had bought a fitbit watch from @amazonIN in July and unfortunately my watch screen got broken. When I tried
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Randolphdeerwood
(@Randolphdeerwo1) reported
@FitbitSupport **** you. You're team is worthless. Will never order from you again and will continually tell others to avoid you