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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (21%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Donna cook 💙
(@Donna_423) reported
@FitbitSupport @Kurtmichaela iPhone had an update yesterday however this issue is still not fixed!
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Neil Jeffs
(@Jethrotoolio) reported
@FitbitSupport Okay so after I sent videos of my watch not working as evidence, you said you couldn’t view them and to re send them. Then I tweet you and I get another email asking if I’m still experiencing an issue and they will await my response? Are you actually joking? What a piss take
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Waddyawant
(@billiousbob) reported
@FitbitSupport @Urgo This is obviously a system problem, when will it be fixed??
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Nadine 🍀⚾️🍁
(@_gigglybits) reported
@digiwonk @fitbit Colton threw my fitbit down the stairs to see if it would bounce after I let him wear it and he cried because the screen broke and he thought he was in trouble, but I just said: "honestly buddy, I'm not mad, but this is why we don't throw things", so it improved all of our lives.
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ShootingStar
(@GoodremFan) reported
@FitbitSupport Still not working
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Carole
(@steelercam) reported
I’m on my third new Fitbit in a month. Clearly the app is screwed up. No help from @FitbitSupport @fitbit
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Robin’s Pet Sitting Plus
(@RobinPetSitting) reported
@FitbitSupport today is 4th day in last 2 months the app starts out working but shorty after the app freezes. Can’t log food, tracking exercise or any other function. Downloaded an available update & rebooted iPhone 3x’s What’s fitbits problem today & when will it be fixed???
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𝕷𝖔𝖗𝖉𝕭𝖊𝖊𝖗𝕳𝖚𝖓𝖙𝖊𝖗 🇪🇺
(@LordBeerHunter) reported
@FitbitSupport And I just want to retake it. That's the issue.
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Clan Cromie
(@ClanCromie) reported
@FitbitUK @FitbitSupport not sure how your warranty works but letting someone spend money on your product that goes faulty within 3 months then constantly replacing the subsequently faulty product until it’s out of warranty then expecting a 35% discount code to fix everything?🤬
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Sparky
(@Sparksmom_RN) reported
@FitbitSupport my Charge3 died and I got a 35% discount on a new device. I ordered a Versa 3 but it’s too big for my wrist. I want to return it and get a Charge 4 instead but am being told no discount because I already redeemed it. Cannot get thru to speak to a human. Help pls
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Ankit
(@SarkastischMe) reported
@FitbitSupport Dear Fitbit my charge 3 screens are flickering and the side button is not working. So I am unable to restart/rest it. Is there a way I can reset it using app?
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John Reed
(@johnreedcouk) reported
@FitbitSupport @pixelfox911 It's not just me who has thus problem. You have pushed out a broken update. Look at all the complaints on Google play store, the app is broken. You have since removed the latest version and gone back to an older verdion from March. Keep resetting phone and watch is not a fix.
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A G
(@DMH_1961) reported
@FitbitIN @FitbitSupport glass of my fitbit device came out automatically while wearing it, its not broken and is under warranty. How can I get it fixed?
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mollie browning
(@_molliebrowning) reported
@FitbitSupport hi please can you help... recently bought a versa 3 and it will not connect to versa 3 controls or to my Airpods?! Tried absolutely everything on your support site
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Ricky Cadden
(@rcadden) reported
@fitbit Thanks, but there's nothing to look into - this thing is from Feb 2012, lol. It's just old, eats through batteries, and has hands-down the worst, most obnoxious setup process EVER when you change the batteries.
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Tracey
(@ptsmiles) reported
@FitbitSupport Help. My Versa 2 is stuck at the load screen. I tried restarting and unlinking it and nothing works and I cannot connect the device to my account anymore.
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Sue Gosney
(@sootydupre) reported
@FitbitSupport my Fitbit didn't log my swim yesterday. It has always logged all my previous swims. What is the problem pelase?
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Ciαrα
(@ciaraa_kay) reported
@fitbit bring back the Alta HR, I hate this new **** .
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Mike & Nicole
(@DiceNine) reported
@FitbitSupport is there a problem with the app on Android? Hasn't worked for 2 days and it's not synced with my phone anymore. I've tried restarting my phone and watch and it still doesn't work
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Caroline Fallon
(@CarolineFallon1) reported
@fitbit can you help me - my strap broke, I’ve filled out the replacement form but I can’t submit because it won’t accept my “zip code”??? My husband’s strap broke months ago & the was no issue with replacement.
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Megan
(@meggzzie) reported
@FitbitSupport hi, im finding my fitbit stops sending phone notifications to my versa 2 every few days and it requires a phone restart. Is this a known issue with the app?
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Eric Miller
(@Eric2xU) reported
@fitbit I bought the charge 4 for sleep analysis, no where did it say I needed to pay a monthly fee for that. You really havent changed, your app still sucks, you dont embrace open standards like BT/Ant for my bike computer, im out, **** you #Fail #ReturnToAmazon
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Hannah
(@HannahFuller55) reported
@FitbitSupport Hi, I got my Sense yesterday and went to activate my 6 month's free of Premium this morning, but it shows I'm being billed monthly. Any help would be greatly appreciated!
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Emily/Wonder Woman ✌
(@Emily_220) reported
@FitbitSupport hi!I just wanted to say thank you for having an option to not see my hr.I suffer from a panic disorder so seeing it was causing me physical issues that landed me in the ER.Once we figured out the issue, I was able to hide the HR and ive been slowly getting better
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andrew boyce
(@aboyce77) reported
@fitbit another run only half recorded despite GPS connection being confirmed. Any timeline for a fix for this problem?
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Monika N
(@MonikaNiemiec3) reported
@cdogg83 @FitbitSupport @FitbitSupport it’s not great and you wast your time chasing them for solution. The same issue with the same tracker and ongoing case for weeks still not resolved! Sorry but Those trackers are not made to last
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co
(@cdogg83) reported
@FitbitSupport hi, I have a versa 2 that is just 1 year old that will not connect anymore. I cannot record and exercise which is frustrating. Am in ireland, can you tell me my options? I believe I may have a 2 year warranty? Online chat not working. Thanks
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Jason Urgo
(@Urgo) reported
@FitbitSupport I've sent you a number of crash reports via the play store already, but please revert the changes you made in the April 24th Androdi update ASAP. It hard crashes when opening the "Health Metrics" section. I very much want to see my HRV from this weekend and can't.
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ShootingStar
(@GoodremFan) reported
@FitbitSupport Still not working I restarted my Fitbit multiple times
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Gwynnie🇿🇼🇬🇧🇨🇦
(@AnnaBack5Times) reported
@FitbitSupport Customer services said the warranty is 1 year. I threw my Fitbit Zip away as you no longer support it. My Fitbit One just won’t charge. neither would my Fitbit Charge. ironic really. Customer service offered me a rebate to buy another 1 but am not throwing good money after bad 3x