Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- Errors (28%)
- App Crashing (24%)
- Device Failure (21%)
- Online Features (10%)
- Sign in (10%)
- Website Down (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris
|
Website Down | 8 days ago |
 Bigastro
|
Sign in | 26 days ago |
 Gilbert
|
Online Features | 27 days ago |
 Reutlingen
|
App Crashing | 27 days ago |
|
Bangor
|
Device Failure | 28 days ago |
|
Charlotte
|
Errors | 29 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Thomas (@Type5Thomas) reported.@FitbitSupport The fact that you all turned off the ability to assign weigh-ins to a user on my Aria scale isn't going to make me buy a new Fitbit scale. It's going to make me never buy another Fitbit scale again. Absolute garbage move.
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Rico McCoy (@_CoachMcCoy_) reported@FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.
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Proud Liberal NJ Momma ๐ (@Liberal2Core) reported@clevermonkey93 @FitbitSupport Hey @FitbitSupport similar issue. I log my intake and then it duplicates up to three times. I delete the extra entries and then they come back. Food log has been like this for a few days.
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
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Jessica Young (@Jessicayoung_99) reported@FitbitSupport the app is doing a weird glitch where it took randomly took away how many calories I had left to eat for the day and somehow defaulted to a random total calorie intake. I changed it to a 500 calorie deficit and I have watched it revert back 3x. Please fix.
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Sandwichbagdad (@sandwichbagdad) reported@Fitbit @MadeByGoogle I returned a faulty Fitbit weeks ago and am still waiting for my refund. Two written promises of payment this week โ both broken. Formal complaint lodged with Consumer Affairs Victoria. Case ref: 5-4942000039518. This is unacceptable. #Fitbit #GoogleSupport
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Victoria Gleeson (@LadyGus) reported@FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and Iโm having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?
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Brad Newman (@bradmnewman) reported@clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.
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Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported@FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues โฆ
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Marvin Matthews ๐จ๐ฆ (@krimar) reported@FitbitSupport Is there any help out there?
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Lex (@TheLexTimes) reportedHi @fitbit how does one report potential security incidents to the team? Iโve had intermittent issues with my Fitbit where it unpairs with my phone and displays an error message โno phone contactโ and for a brief moment the health data becomes inaccurate.
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David Martinez (@DMARTINEZ_85) reported@FitbitSupport Took all those steps, still not working.
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Danielle Hartley (@DanielleeH23) reported@FitbitSupport when are you going to fix the app notifications itโs been ages now everyone is having issues it needs to be sorted
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Links : FFXIV Danwtrialed ๐๏ธ๐น๐ฆ๐ฎ๐ฎ (@HBtrashandrants) reportedHey @FitbitSupport @googlehealth is there any reason why I can't email support anymore? The option either isn't there or won't let me submit a ticket, I have tried chat support and the chat bot and support person doesn't understand my problem and I can't phone due to job hours
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Rin (@orbitael) reported@FitbitSupport Inspire 3 hasnโt been able to connect to my device since yesterday. Seems to have randomly lost connection in the afternoon and now canโt connect to Bluetooth Turning Bluetooth off & on didnโt work Nor did turning off & on my device Find my phone also not working
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pissdrinker (@pissdrinker7886) reportedLife is unfair. @apple my iPad broke can I have a refund. It was going strong until this morning when I opened the Fitbit app and it **** it's self. @FitbitSupport I want compensation your stupid app broke my iPad and my watch stopped working for no reason it was going strong too
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Harikrishna (@_harikrishna_) reportedHey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?
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Beccybecster (@beccybecster) reported@RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday
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Kelli Bachman (@kabachman) reportedSo @FitbitSupport won't help me with ANYTHING.....neat
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michelle ormsby (@michelleormsby) reported@FitbitSupport plesssse help! Demented trying to do the forced change over to Google!!
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Van Gogh's Left Ear ๐บ๐ธ (@DennisH27411488) reported@FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.
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Selim Oz (@selim_oz) reported@FitbitSupport Weโve been through this, you guys canโt even explain how my two year old Sense 2 turned into a brick a day after I installed the update. Itโs not a free watch, I paid $200 two years ago. I think the update had malware in there because Fitbit sales slowed down.
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Simon Atherfold (@Grumpysworld1) reported@FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.
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Jessica Young (@Jessicayoung_99) reported@bookishbish @FitbitSupport Day 8 for me since this issue popped up
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pissdrinker (@pissdrinker7886) reported@apple I don't really blame you for my iPad being broken. I mostly blame @fitbit because it was their app that broke it
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Posing for Pink (@PosingforPink) reported@Besenovsky @FitbitSupport What specific steps are you taking to resolve the system error and communicate with your customers/subscribers?
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
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๐ธ๐ ๐๐ ๐๐๐ โ๐ ๐๐ ๐๐จ๐ค๐ป๐ (@AJ_OnTheRoad) reported@FitbitSupport Trying to lodge a (late) Ionic recall for refund & keep getting passed from Customer Services to the Recall Dept & back again as neither can fix the other ones issues. There is an impacted Ionic on my account, I provide the ref number, then says it's not connected.
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Constable Jones (@Dave25480117468) reported@FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.
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Kelli Bachman (@kabachman) reportedMy @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.