Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (58%)
-
Online Features (15%)
-
Website Down (8%)
-
Errors (8%)
-
Device Failure (7%)
-
Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Vermilion Bay |
Errors | |
 Cedar Rapids |
App Crashing | |
| Toms River |
Online Features | |
| Vancouver |
App Crashing | |
| Olympia |
Online Features | |
| Parkland |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Mitang Patel
(@patelmitang) reported
@FitbitSupport You're ******* selling your product in india since 4-5 years and you dont have single service centre in india? measn we indian have to throw our fitbit in dustbin if we get any problem after warranty period? #fitbit #fitbitindia
-
Colleen Sullivan PhD
(@Colleenella) reported
@Disc_light @fitbit @FitbitSupport That's really too bad you got a lemon. My little Fitbit has been working beautifully for six years. Let us know how the Samsung works for you.
-
Singh MM
(@Mohinde56838628) reported
@FitbitSupport # This is for the info of the public that I have purchased a fitbit charge 5 on 13th Oct 21 & now the charger is not working and the company is not taking any responsibility. Anyone from fitbit to look into the matter please..
-
Alain Moggi 🇨🇵
(@AlainMoggi) reported
@fitbit @FitbitSupport has been the worst to deal with. (3) #customerservicefail #fitbitionicrecall #fitbitsucks You would think if you do a recall that you’d do your absolute minimum to retain customers. Well not at @fitbit Even after escalating it multiple times, unbelievable!
-
Jeanine
(@jean9nes) reported
@FitbitSupport I bought a brand new Fitbit that was confirmed defective by your CS team. It’s been in transit with fedex since 4/20 and CS won’t replace because it hasn’t delivered yet. This is taking forever and I haven’t gotten to even use it yet. Can you help me?
-
Alain Moggi 🇨🇵
(@AlainMoggi) reported
@fitbit @FitbitSupport has been the worst to deal with. (2) #customerservicefail #fitbitionicrecall #fitbitsucks After 2.5 months still no resolution on how to solve this problem. I bought it in Singapore yet they make you call a UK nr., the person answering is in Central Am. 😑
-
E-J
(@emilyjaneheap) reported
@FitbitSupport It shouldn’t be down to the customer to “monitor the behaviour” of the device. The product she bought new was faulty, why can she not have a brand new device in replacement?
-
pnv
(@pnvtwit) reported
@FitbitSupport I followed all the steps it's still not working please check my DM I've attached my fitbit email.
-
Jemima
(@Jemimafahmed) reported
@FitbitSupport hi, on my charge 2 I could see my run route. I’m trying to find it on my Luxe, help please?
-
angellz 🇨🇦
(@angellz) reported
Hey @FitbitSupport - WHY ARE CHALLENGES STILL LIMITED? And WHY DO COMPLETED CHALLENGES STILL COUNT AS ACTIVE?!???? This has been an ongoing issue for years! Why ******** won’t you fix it?
-
Singh MM
(@Mohinde56838628) reported
@FitbitSupport # I have purchased a fitbit charge 5 on 13th Oct 2021 from a site in Mumbai. Now the charger is working. Fitbit is requested to get me a help please. Fitbit to check and revert back to me for the guidance and support please... 🙏🙏🙏
-
Sarah Kern 💙
(@sarahkern101) reported
@FitbitSupport - hi, my app isn’t working properly on my phone. When I tap on it, it won’t load and simply closes. Have turned my phone on and off a few times to see if it is a phone issue - but that hasn’t solved it. Do I need to delete the app and re-install?
-
Maria Stănică
(@andmarstan) reported
@pnjmommy @FitbitSupport I'm having the same issue! It's been happening for a month!
-
Jeanine
(@jean9nes) reported
@FitbitSupport I bought a brand new Fitbit that was confirmed defective by your CS team. It’s been in transit with fedex since 4/20 and CA won’t replace because it hasn’t delivered yet. This is taking forever and I haven’t gotten to even use it yet. Can you help me?
-
Mary Beth Schneider
(@marybschneider) reported
On a day I walk more than 20k steps my @fitbit app won’t work, just crashing as soon as you open it. Updating both app & iPhone, deleting & reinstalling app multiple times and of course turning phone off and on don’t help. Nor did 4 calls to @FitbitSupport. I am fit to be tied.
-
Alfred Chua
(@AlfredC49528011) reported
@FitbitSupport I cannot charge my Fitbit charge 4. Had this for few months charging no problem. But now I can see in display it shows battery % and scanning up n down. % do not increase even charging it for few hours.
-
Bart Teetaert
(@bartteetaert) reported
@fitbit FYI… ramming your commercial down my throat on YouTube every 3 minutes for +30 times per day only convinced me to never buy a Fitbit… just saying… less is more
-
Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@Nealnf @FitbitSupport @fitbit I was told by the help center the issue is that fitbit just does not have the staff to process the refunds and they are either unable or unwilling to recruit more. So I think we will all be waiting a lot longer until we see our refunds.
-
Lynda Bernhardt
(@pnjmommy) reported
@andmarstan @FitbitSupport Don’t you wish they’d fix it?!
-
Chris Orange
(@ChrisOrange7) reported
@FitbitSupport hi Fitbit - my inspire 2 is only 5 months old and it’s already not working. What do I do?
-
✨Luce✨
(@_LucyDraper_) reported
@FitbitSupport tried a blue light card and UNiDAYS discount code and both were deemed invalid. Please help!
-
Kay
(@Kshama1384) reported
@FitbitSupport @MightyApe delivered the Fitbit. I don't understand why are you harassing us for a refund for a product recall? This has caused an issue with my mum in law and she is no longer talking to us as we forced her to go through her dead husband's belongings for a refund!
-
Memz!
(@TheRealHermz) reported
@FitbitSupport is the fitbit not working? Seems to have go e haywire late last night and reporting g wring info. Or way off. #fitbit
-
Health Centros
(@HealthCentros) reported
@FitbitSupport Sure. I will document the issue next time it happens and send a DM.
-
Alain Moggi 🇨🇵
(@AlainMoggi) reported
@fitbit @FitbitSupport has been the worst to deal with. (1) #customerservicefail #fitbitionic Their customer service is honestly close to non existent. They recalled their Fitbit Ionic and were going to refund me. After 2.5 months of having me call multiple OVERSEAS numbers …
-
Singh MM
(@Mohinde56838628) reported
@FitbitSupport # I have purchased a fitbit charge 5 on 13th Oct 2021 from a site in Mumbai. Now the charger is not working. Fitbit is requested to get me help and support please.. 🙏🙏
-
Andrew Poe
(@bibz0r) reported
@fitbit the ionic recall has been a nightmare! Been waiting for over 2 months for refund now in a few cases (bought few used watches).
-
ansuman panda
(@ansupanda) reported
@FitbitSupport Thanks, i tried and nothing seems to be working. But the person in support center did help out a lot.
-
Emily M
(@Koldunya81) reported
@yo_rocky @fitbit I turned off snoring monitoring and battery life went waaaaaay up. I noticed lost battery drain was happening at night. SPO2 monitoring I turned off, too, but it didn’t help as much as turning off snoring monitoring which said I don’t snore anyway
-
real_sgafan
(@real_sgafan) reported
@FitbitSupport I’ve had my charge 3 for less than a year and it had broken right at where you attach bands. I’ve done nothing except change bands in the correct manner. What will you do about this? Please message me.