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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Online Features (20%)
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Errors (20%)
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Website Down (12%)
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Device Failure (10%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Gallipo
(@DevilJMG) reported
@tezzabloke @FitbitSupport @fitbit Yikes! Sorry to hear that. But totally get it… I had the same thought that my Fitbit was *****. This seems like a good case study in how NOT to do corp communications during a problem.
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J9DH
(@J9DH) reported
@FitbitSupport What is happening with restoring service?? It's been down all day!
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Rich Laue
(@RichLaue) reported
@ClareStrivens @FitbitSupport Yup, that is what happend when the server is down.
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J9DH
(@J9DH) reported
@FitbitSupport @fitbit It's affecting all services and has been since early this morning! Would have e been nice to receive a heads up rather than have me go through all of the trouble shooting steps multiple times which has now left me unpaired and unable to repair!
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Jessica Faith
(@jfmaclean) reported
@FitbitSupport It's been hours and the issue continues. It also showed some really disturbing HRV results from last night. I have no idea if that was a real cardiac issue...or just part of this technical problem.
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Demise's Diatribe
(@navyspook77) reported
I tweeted this out so all @fitbit users know there's an issue & I'm sure @FitbitSupport is being slammed w/msgs. Having been on the other side of this, I know they're T/S'g TF out of it to isolate the problem. They'll fix it. They also know it's affecting their subscription svc
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Serenity
(@kwiley995) reported
@FitbitSupport WHY would you fail to put this info on your website? Instead your live chat is overwhelmed. Poor service
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Crystal
(@CryssyJ824) reported
@irenemcho @FitbitSupport The whole server was down all morning. Mine is almost back to working normal. Still no sleep score.
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Mathew
(@krozzer_mag) reported
@FitbitSupport my Charge 5 is syncing again after today's outage, but not exporting data to @MyFitnessPal Not sure which end the issues are on, any help appreciated.
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Tamas
(@tamas007) reported
@FitbitSupport @TracyHornschuch What seems to be the issue? Why can’t anyone sync their Fitbit?
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Elizabeth Hendrix
(@elzhend02) reported
WTF @FitbitSupport for the second time in 8 days I can't sync and you want me to pay for support?
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James Wiesen
(@jcwiesen) reported
@TracyHornschuch @FitbitSupport They also waited a few hours before acknowledging the issue, meanwhile telling users to do exactly what you did to fix their issues or "We DM'd you" to try to take the convo off of twitter. They tried to hide the issue for as long as possible before posting.
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Alex G
(@HipstersChoice) reported
@FitbitSupport @fitbit Does this issue effect activity for the day? Nothing updated and been walking about 3+ hours in total today
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Mark Moriarty
(@Markfm62) reported
@FitbitSupport @CollontheCOB You can't see anything other than Calories in the Fitbit app - that's part of what's broken.
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Dt
(@torresedonna) reported
@FitbitSupport Hello..something is definitely off with my Fitbit Alta .. I am a disciplined active exerciser 6 days a week..and constantly moving; I have RA so not a matter I can debate.. I have a treadmill and Recumbent bike.. Fitbit is not adjusting to calories burned at all..help😵💫
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WatchParty
(@WatchParty1) reported
@FitbitSupport A notification, push or otherwise, through the app would've helped so much as I just spent two hours trying to figure out why it's not working.
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Joan
(@joandotca) reported
@aangelalin @FitbitSupport @Rorygok26 There's also a help number, (877) 623-4997, but I'm guessing they're currently flooded with calls.
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Emma Davison
(@emilyemk) reported
@FitbitSupport Hi @FitbitUK @FitbitSupport my fit bit data is not correlating to my fitbit iPhone app. Could this be a problem with your server being down? I’ve deleted app and updated my iPhone etc but it’s still not resolved the issue.
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Laundry art
(@Laundryofficia1) reported
@FitbitSupport Well, the entire app went down for maintenance this morning, and no one was told. Until they checked the comments on a facebook post made by your company.
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anneato
(@anneato_live) reported
@FitbitSupport when this gets resolved will we be able to log in again or will we continue to be locked out for the 24 hours after the issue is resolved
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Anshul Chopra
(@anshulchopra) reported
Fitbit servers are down. Tracker going crazy @fitbit
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Joan
(@joandotca) reported
@owenmed @steviekayjay @fitbit There's one there now. Unfortunately it doesn't also appear on the login page.
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I/O Sam
(@IOSamFranco) reported
@FitbitSupport "A series of unfortunate events": App stops syncing. After troubleshooting, app won't login (can't reach server). After 3 attempts acc is locked. App asks to send email. Email asks to use chat. Chat won't open bc acc is locked. Call CS and heard acc can't be unlocked today...🤦
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Anne Turton-Norman
(@turton_anne) reported
from
Barnsley, England
@FitbitSupport @fitbit More information would be helpful, if unusual, from Fitbit. Is there an expectation of fixing the issue in the next hour, day, week, month…?
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TodClark
(@TodClark) reported
@kresby2 @fitbit @FitbitSupport I am, still can see steps on my Fitbit just like to use app because easier to read stats due to my poor eyesight.
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Deacon Russ White
(@DeaconRussWhite) reported
@FitbitSupport Over 6 hours to fix "some Fitbit services" and no commitment to providing updates? Guess I'll be canceling my premium service, since service isn't what is being provided.
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Michael Gallipo
(@DevilJMG) reported
@verge I can handle the outage (file under sh*t happens). But @fitbit comms around this has been awful. They routinely hammer our emails with ads but zero comms (aside from the support Twitter page) about a major outage (worse one that makes it look like it’s your device). Unacceptable
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Catherine Reiman
(@CatherineReiman) reported
@FitbitSupport You should have tweeted this out hours ago when you found out your system was down.
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Tracey Paterson 🍰🧁📷🚶🏼♀️
(@Tracey_p14) reported
@FitbitSupport Would this be why I can’t sync my Fitbit and the time is about 4 minutes slow
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Betsy
(@Betsy23557874) reported
@FitbitSupport Guess this was a bad day to buy a new fitbit Charge 5? As part of the set up it deleted my Charge 4 so now I've got nothing because I can't pair either to my phone. Is there any update?