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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (30%)
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Errors (22%)
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Online Features (21%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Laura Ward Logan
(@laura_idell) reported
@FitbitSupport I'm done with Fitbit! I've had 5 or 6. Each one had issues right after warranty expired. Face on my Versa came off. This is a known problem with no fix. I'M DONE WITH FITBIT!!
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Diahann Boock
(@DiahannBoock) reported
@FitbitSupport I’m confused. I don’t access Fitbit via browser. How could this remedy the problem?
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Colleen O'Shea
(@eceblonde) reported
@FitbitSupport I has an old fit bit that was very inconsistent w my sleep. It’s work 1 day and not the nest. I just bought the Inspire because of the same issue. Wore it all day and night. My steps, resting heart rate,distance, cal all come up. I don’t know if it’s the app or bit
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Maven
(@Marvin84318835) reported
@FitbitSupport Problem with my Inspire 2 for several weeks. The problem now is it can’t find my Inspire 2 ?????
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Todd Bryden
(@Medic_31) reported
@FitbitSupport I recently upgraded my phone to a Samsung 20 FE and now I do not receive notifications unless I am connected to Wi-Fi. Is there a fix for this?
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Karl Couling
(@kdc127) reported
@FitbitSupport my iconic has decided it needs a white line vertically down my screen
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Marianne Ardito
(@ArditoMarianne) reported
@FitbitSupport My fitbit Alta seems to erase my steps by the next day. I see a setting that says Clear Use. If i set that by mistake how do I undo it? Or is there a problem?
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Snarker
(@Sharkus72) reported
@FitbitSupport My Fitbit still won’t sync and none of the apps work. What’s the problem?
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Alex Von Mach
(@AlexVonMach) reported
@FitbitSupport Fitbit support emailed me that they can not send me a replacement device or a physical box and physical label, pretty disappointing... @madebygoogle #HeyGoogle, maybe you can help??
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ᵁᵗᶦᵃⁿⒼ
(@UtianG) reported
@fitbit Versa 3 has THE worst heart rate monitor. It's way off during HIIT workouts & runs. Average +-15 bpm lower than my previous devices. So much for latest & greatest.Lots of people in the forums complaining about it but still no firmware fix. 😡🤬 @FitbitSupport
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Eric Chamois
(@jandlink) reported
@FitbitSupport Unfortunately it was no help. I guess I’ll just have to get an Apple Watch if your support is so poor for a product that was still being sold in the last two years.
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𝐲𝐚 𝐠𝐢𝐫𝐥, 𝐠𝐢𝐠𝐢
(@gigisuperior) reported
Hey @fitbit I just want to be friends with @essentiallyem33 and it will not, she has even made a new account?? Please help connect our bodies so I can show her how lazy I am thsnks @FitbitSupport
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Hollie Luxford
(@hollieluxford) reported
@FitbitSupport There's nothing wrong with my fitbit its your website that's the issue. I can't view the sense it takes me to the scales instead
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Paul Kelly
(@TheOnePaulKelly) reported
@FitbitSupport although my steps and distance walked are registering ok , in my 1of 7 I doesn’t register. Please help ....!
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Ever Lauren
(@ljs39) reported
from
Boston, Massachusetts
@FitbitSupport since the recent sync outage was resolved, my inspire 2 hasn't synced unless I open the app. I swear it used to happen in the background (all day sync I think it was called), did something change? I tried removing it from the app & repairing.
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wireless_surfer
(@sajidikram) reported
@FitbitSupport Google Assistant does not work on iPhone running iOS 14.5. Please fix it!
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Sachin Bangera
(@Sachbang) reported
@fitbit @FitbitSupport @FitbitIN Hi! Can the Charge 2 glass screen be replaced? There's a crack on my screen and I wanted to get it fixed. Pls help!
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Kirsty ll
(@meandmybuddy) reported
@FitbitSupport I have already been in touch with your support services who offered me 35% off a new Fitbit which is very poor as there was nothing wrong with it before the update
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Tyler Harnish
(@trharn) reported
@FitbitSupport @lynelle25059639 You should get on the phone and walk through the issue instead of cutting and pasting a manual. When I had a question about my @whoop , not only did they get on the phone, they followed up to ensure it continued to work. Cust Svc should be considered when choosing a product!!!!
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Don
(@ClinicalDon) reported
@FitbitSupport Since latest update can no longer see my Restoration waveform in the sleep section of the app. Is there a fix for this?
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Bhavin Padshala
(@PadshalaBhavin) reported
@fitbit New clock face is of no use of heart rate sensor is not working.
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Amy Rivera
(@AmyRive17783971) reported
@FitbitSupport So I was able to create a group now I have a problem where it shows the group is closed. Is there a way to open it
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Bibliotecaria Esperenzada
(@MineEyesDazzle) reported
@FitbitSupport I don't have a case number and I don't know what you're talking about. This thread is about the poor design of your food log and its limited functionality.
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Mayank Agrawal
(@MayankA84360862) reported
@FitbitSupport My fitbit versa is not turning on. I had try many things to fix but I fail. So please provide me the address of service center of fitbit in INDIA. please...
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Sarah
(@scallymcbeal) reported
@fitbit You sent me a new Flex 2 in December because the battery on the old was broken. It won't set up on my Android phone. Customer support tell me you are aware of the problem & I just have to wait. I have waited 3 months. I expect a better resolution than this, now!
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Alex Von Mach
(@AlexVonMach) reported
@FitbitSupport Thanks for your responsiveness, but the customer experience I've had with my case has not been helpful in resolving my issue
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Bhagwat'z
(@sagarbhagwatz) reported
@FitbitSupport Just realised that the issue I had with Ace 2 has been going on for over 2 years. Clearly product fault but you hide behind warranty. Terrible customer service; plain lies that we value your feedback and improve our products! Such BS!
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Bhavin Padshala
(@PadshalaBhavin) reported
@fitbit New clock face is of no use if heart rate sensor is not working.
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JD
(@nycblueblood) reported
@jenny__simone Just switching over to @Nike run club app this week from using @fitbit for 6 years. Too bad they don’t share data or history with each other. Oh well, time to set new benchmarks and keep 🏃🏽🏃🏽🏃🏽
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Diana Garrod
(@garrod_diana) reported
@FitbitSupport - the display on my Fitbit Charge 3 is very pale. I have followed the instructions to turn it off and wait 8 seconds. The smiling face is very sharp but the display continues to be faint. I rang the helpline given 0800 069 8505 which does not work! Help!