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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Online Features (21%)
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Errors (20%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Deb B 🏈🖤💛🌈
(@DebbieDjh229) reported
@FitbitSupport is there a problem with syncing again? My charge 2 won't sync and hasn't since 720am
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Daxter
(@dbarn_the_3rd) reported
@FitbitSupport when are you going to fix the app. It’s so slow and not reactive. Can’t check my sleep stages at all. Ionic user.
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Jess
(@essi81) reported
@FitbitSupport hi. Is there a way to switch back to active minutes? Your new update is so unbelievably bad it is making me want to throw my new versa at a wall.
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Alison Ruston
(@al1878) reported
from
Southport, England
@FitbitSupport please help, my Fitbit inspire 2 won’t pick up my heart rate at all, tried everything suggested on website and still just blank??? Promise I’m breathing!
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Lulu
(@Lulu75180124) reported
@FitbitSupport @hozwhiz I’m having the same issue. Sleep section of the app is still not syncing and causing it to freeze.
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Debra Bashaw
(@DebraBashaw1) reported
@FitbitSupport I tried connecting my Fitbit to the computer to reset or restart- telling me to sync with my calendar? Help I can’t read the face of my tracker to light.
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Karen Dorr
(@dorr300) reported
@FitbitSupport my Fitbit Versa is stuck in a reboot loop and will not come out of it. Is there something you can do to help?
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Alice Mahalia
(@AliceMahalia) reported
@FitbitSupport My versa won't charge - Although I know that the charger is working as I can use it for another device. Are you able to help?
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FirstBorn
(@TheRealMznetWiz) reported
I was involved in a fire on March 1 in Roselle, NJ and lost both of my fitbits due to water damage. I had and Versa 2 and Charge 2 Is there anyway that you’d be willing to replace them. I’d appreciate any help you can give. @fitbit @FitbitSupport
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Yvette Fish
(@YvetteFish1) reported
@FitbitSupport Hi nothing is showing up on my Fitbit Charge 3 It is completely black. I tried the reboot where you put it to charge and hold the key down. As soon as I count to 8 it has this pulse feeling? Nothing else. I take such good care of it? I hope you can fix it. Yvette
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Lynn Johnson
(@lynn_johnson3) reported
@FitbitSupport my Fitbit Versa has stopped auto-tracking tennis and aerobic activity. I rebooted the Fitbit two weeks ago and it was okay for a day or two, then stopped again. I’ve shut down and tried rebooting again, to no avail. Any suggestion for what might be going on?
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paula dufficy
(@pamhain) reported
@FitbitSupport hi, can you help with issues I'm having with Fitbit 2, 1. My steps keep jumping back e.g. was over12k a few mins ago, now its back @ 10k. 2. When using the run function the middle part of the screen keeps going blank and the watch randomly vibrates. Can u help?
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guddi4u2
(@guddi4u2) reported
@FitbitSupport my fitbit charge 3 device has gone blank. I am unable to restart it. Can you please help me out in resolving this?
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Mary Kay Glunt
(@revmkg) reported
@FitbitSupport help! My Fitbit Sense won't charge.
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Lisa Dziedzic
(@LisaOlinda456) reported
@FitbitSupport For the past few days I have been unable to open my notification settings inside my app. I’m not receiving text messages or Snapchat alerts on my device anymore. I already logged out remove the app and restarted my phone. That didn’t seem to help.
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Amit Ahuja
(@realamitahuja) reported
@FitbitSupport I have Fitbit versa which tracks swimming. The device died within 5 minutes of using in water (only 3ft). Trying to get help from customer care since last 2 weeks. Whom should I talk to?
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Christina Rodriguez
(@CROD1227) reported
@FitbitSupport How do I get my steps to sync correctly in team challenges? Problem only started two weeks ago. I have reinstalled app, checked wifi and Bluetooth, and restarted my fitbit. Correct steps in app, but incorrect in challenges. Thanks for help.
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Kristine 🇨🇦
(@kristinelee2020) reported
@fitbit Just bought this for my daughter today and it crashes every time we switch to "kidview" making it completely unusable. I see the problem isn't new....what can we do?
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🎶🎧💙RK 🎡♥️🇺🇸
(@HeartEyes4Brady) reported
Legit @fitbit is trash. My fitbit is about 2yrs old. My first one wouldn't update then they replaced with a refurbished one that dead freezes, battery drains within hrs and now they can't help me because my warranty is over. Trash service
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ottilia
(@0ttilia) reported
@FitbitSupport My Fitbit Charge 3 just shows blank nothing on it. I can’t even reset it. Can you tell me whether it relates to the technical issue that’s going on or if it’s my watch? It’s been over 24 hours now.
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Jay☘️
(@Bleedgreen3476) reported
@HeartEyes4Brady @fitbit Well lol I had Fitbit and yes it was trash I upgraded and haven’t looked back since
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Blue DaBa Dee
(@73Jav73Jav73) reported
hey @fitbit, when will you be re-introducing something like the Fitbit Zip? Some people do not want to wear a watch thing. Some people can't. It makes no sense why you tossed that piece of technology on the trash heap.
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kirsty drewery
(@kirsty_drewery) reported
@FitbitSupport I've tried to add using all methods but just comes up with an error message
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SL
(@slao138) reported
@FitbitSupport is there an issue with Fitbit sync server? Unable to sync my Inspire2. Even rebooted iPhone and watch, updated the app, and unpaired the device (now it’s stuck trying to pair) @fitbit
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Lauren F. Bonk
(@LaurenBonk) reported
@FitbitSupport I just got a versa 3 last week and am noticing it isn’t counting all of my steps. I looked down during a treadmill workout and the numbers were stopped - I counted over 50 steps before it started counting again, and only compensated about 20 steps
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Robert Enns
(@Telemanr) reported
@fitbit I had a Blaze for several years. I’d still have it but the battery finally wouldn’t hold a charge. It counted floors accurately. It only had a problem with the basement steps not being quite 10’ deep. So I got a Versa 3 and it’s a disaster. I’ve done everything suggested.
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Mrs R 🌱
(@MrsRo0) reported
@FitbitSupport sent me a discount code on a new watch because my old watch won't work since they have done an update. This is terrible. The watch worked fine before the update... there is nothing wrong with the watch. Has anyone else had this as it seems very suspicious? #fitbit
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Matt Sample
(@The_C0mputerGuy) reported
@FitbitSupport Appears to have been related to some outage you were having. Everything started working about the following day. Forgot to get back to you.
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Maureen McCulloch
(@mojomatti) reported
@FitbitSupport cannot sync my fitbit sense! Have done all the already mentioned tips and tricks and nothing works! Help before I return it!
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kirsty drewery
(@kirsty_drewery) reported
@FitbitSupport I can't add friends. I have just bought a Fitbit sense. It just comes up with an error message. Can you help?