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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (41%)
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Online Features (19%)
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Errors (18%)
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Website Down (10%)
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Device Failure (8%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Foix |
Device Failure | |
 City of London |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Colin Dalziel
(@ColinDiesel) reported
@FitbitSupport I set up premium trial on my Fitbit app but appears not to have changed anything. Can you help?
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Raymond McKie
(@rjmmckie) reported
@FitbitSupport my fitbit ionic died prematurely today and I feel a bit ripped off. It's now out of warranty. I noticed lots of other people have experienced the same thing. Can fitbit help to maintain there reputation.
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🔥
(@MrsAtoB) reported
@FitbitSupport Thanks for your reply but I’ve been asking you since last October to help me with this and you keep referring me to your “Customer Support “ team. This is why I’m no further forward. Please feel free to contact @AppleSupport to learn about how customers should be treated.
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Amanda Smith
(@amandasmith1236) reported
Heart rate tracking not working on Inspire2 @FitbitSupport how do I fix it?
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Katie Williams
(@katie_2521) reported
@FitbitSupport hey guys, I am getting progressivly angry with my watch inspire hr. For some reason over the past few months when I workout my heart rate isn't being picked up the whole time. I am wearing the watch correctly, but it's really effecting my performance. Any help?
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seed aforika
(@brownskinbrotha) reported
@fitbit, if only i knew that your products are such poor quality, i wouldn't have bought your Versa 2. I'll take my money somewhere else though, lesson learned, thanks @FitbitSupport.
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Angelica Maria
(@AngelicaReest) reported
@FitbitSupport my Versa 2 got stuck on the Fitbit logo. I tried to reset it but now it’s stuck on a “Data not cleared. Sync and try again” screen. I also can’t sync because it’s no longer recognized as one of my Bluetooth devices. Please help.
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Daniela Cerullo
(@Danicer) reported
I like @fitbit a lot but it keeps disappointing me. This time I bought a Versa 2 because of the oximeter and it doesn't work for me because a problem with the version of my device. I'm frustrated and want my money back.
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Serendipity
(@suserendipity) reported
@FitbitSupport I have tried to reset any times - resetting is never going to fix the ongoing issues your product had with developing black lines across the face of the watch. A quick Google shows it is a very common and ongoing problem with you products.
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Donna Murphy
(@DonnaMu78249037) reported
@FitbitSupport The issue is not resolved, very disappointing 😣 Very annoyed continuously wasting my time going through this time and again and still not working properly, all I have now is an expensive watch that counts my steps because nothing else works without sync and it won't sync😡
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Annie
(@Anniefromfuture) reported
@FitbitSupport when update the app and device, the clock on the device which is the most basic and important element of everything is wrong set, that is very frustrating, pls fix your app bug!
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megha
(@megha_jn) reported
@rjmmckie @FitbitSupport Same here. Worst experience ever. Total rip off. Never recommending anyone to buy a fitbit ever again
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Clare Ratcliffe
(@ClareRatcliffe1) reported
@FitbitSupport The HR tracker on my Fitbit Vista has stopped working, I have done a factory reset, and the HR Monitor is turned on in settings but still not working?
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mia
(@Mia787Mia) reported
@FitbitSupport I successfully updated however the screen is gone, can't see anything. I need a help...
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Samuel A. Pawlitzki
(@TheRealSamPaw) reported
@FitbitSupport Android Mobile app not working. Any idea why? Says fitbit is unavailable.
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pretolerantna
(@pretolerantna) reported
@FitbitSupport The display on my Charge 3 is not working anymore. The device is still vibrating and the green light on the back works, but the screen is black. The device is still under a warranty. What should I do?
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@dabunnyman
(@dabunnyman) reported
@FitbitSupport Hi I'm having issue with my Ionic it will not charge, it's completely dead showing the 0% screen. Have tried tips fr forum, factory reset etc which will not work just continues to display 0%. Very disappointed with this. Nov update seems to be when it started.
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Karen
(@Cheek_Geek) reported
Ty @FitbitSupport for answering my DM so quickly, understanding my issue and giving back relevant, helpful info. Unfortunately, this kind of service is the exception, not the rule.
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Boat Lady 💙💙💙
(@boat_lady) reported
@FitbitSupport loving my #versa2 received ad birthday present last Thursday. Unfortunately strap has broken and I cannot find all the pieces. Advice please
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governor Bill Pee of Tennessee
(@Beef_Woman) reported
@FitbitSupport hey y'all gonna fix that horrible firmware update for the versa anytime soon? The heart rate monitor is pure trash now. HIIT workouts should not result in my HR only getting to 120 max. Yes I've done all the resets. Any news on a patch or something?
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🔥
(@MrsAtoB) reported
@FitbitSupport It’s amazing how unhelpful and uninterested Fitbit advisors are in customer issues with faulty products. So far I’ve been sent 2 faulty replacements and they still won’t help. I’d hoped that with @Google buying Fitbit their customer service would improve. Sadly not
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Mowgli
(@dude_gunman) reported
@FitbitSupport hello, did u file case for my issue ?
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Suranfox
(@Suranfox_Public) reported
There are numerous blog and forum posting of people complaining about the same issue with @fitbit for serveral years already. At least it's not as bad as the @Beurer_UK fitness tracker that estimated 1600KCal one day and 4900KCal the next (identical) day.
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Aquoinette Blair
(@TheMediaLady) reported
@fitbit @FitbitSupport how do I change my active hours to overnight bcuz I am a 3rd shifter?? It will not let me start past 7pm even when I try to change the end time to something other than 12am. I keep getting a 5 - 14 hour error message.
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Julie Gorton (Moore)
(@julielkmoore) reported
@FitbitSupport this last update has caused issue keeps losing connection to Fitbit, recording active minutes but not in exercise?
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Tab
(@tabtabcola) reported
@FitbitSupport I have had sleep score the past 4 nights. Problem solved? Hopefully. I’d like to request you extend my premium trial as I haven’t been able to take advantage of it due to the problems with the sense. Thanks.
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Syed Aiyaz Ahmed
(@MySyedaiyaz) reported
@FitbitSupport my charge3 that I bought a year and half ago from Kohl’s has stopped working. The screen has completely gone dark. Need help here to rectify this or replace.
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Richard Hill
(@richmhill78) reported
from
Elmswell, England
@FitbitSupport please help I have a new Alta and the screen constantly goes blank. When I recharge it the screen comes on and instantly says there is about 80% charge. I think there is a fault with the screen or something. This is really annoying.
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Keeleigh Rae
(@RaeKeeleigh) reported
@FitbitSupport I have never had this problem before, it’s since this new update. I’m not the only one who is having these problems. Fitbit is about to lose a lot of customers!
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Joolie Woolie Woo
(@jnaylor_julie) reported
@fitbit my blaze is out of battery after max 2 hours. Can this be fixed? Read numerous reviews saying if it’s out of 1 year warranty, there’s nothing you can do. Is this correct?? can fitbit help fix the issue? Thanks in advance.