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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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App Crashing (21%)
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Online Features (19%)
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Device Failure (16%)
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Website Down (13%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Kate Ives
(@KateIves4) reported
@FitbitSupport is there a problem with the app specifically aria 2 scales. All my weights have vanished and I now have 2 users I don’t know replaced with myself and my husbands. I keep removing them but they are back within minutes.
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Josh B
(@sandieGOlakers) reported
@Wonderwoman1967 @FitbitSupport Same thing happened to me. No fix yet, most likely due to system crash
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Andre Abi Awad
(@AndreAbiAwad) reported
Help me choose a Fitness Tracker: @fitbit or @PolarGlobal Give me a good reason.
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Nahid Khan
(@nahidsakhan) reported
Fitbit just send me a new tracker because my older Fitbit was broken for some reason. Thank you @fitbit
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Neil Stephenson 🏴
(@neilsalmon71) reported
@FitbitSupport Is there a problem connecting in the UK today? Haven’t been able to sync all morning
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Sarah Bennett
(@BennettSarahxx) reported
@fitbit @FitbitSupport @FitbitUK their support will ignore your evidence, your requests to log a complaint and not sort out the issue. If you are thinking of getting one or dealing with this company DONT - shocking service and waste of money
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Ziek ElMeek
(@ZiekElMeek) reported
@fitbit cnet didn’t even rank the versa4 or sense2 as one of the best smart watches of 2023. The versa 3 made the list. Fix your mistake y’all. Ur charging full price for a product with a 3rd of the capabilities of previous models.
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Dale Foster
(@DaleF84) reported
@fitbit just got a versa 3, awful bit of kit, it drops to being minutes slow on time every day, have to sync manually every day to reset to correct time, how do i solve this / get a refund, had a casio in 1990, kept time no problem why in 2023 do your watches not? @FitbitSupport
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Kungpowkitten
(@Kungpowkitten1) reported
@FitbitSupport hi, my Versa 3 freezes, goes to a black screen which I can’t get off. When I called live help I was told to turn it off and on and charge jr half an hour before I want to use it. Not helpful. Where can I check the warranty on this please ?
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Thomas Mathiesen
(@thomasvm83) reported
@fitbit Like promised I would. I know fitbit has read my messages, both here as welll as facebook, as well as trying in their words "to cool down". I am now dobling the outreach of my original post. If i wanted to cool down I wouldnt of been spending 5k on a tweet u fools @fitbit #google
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Rloop81
(@Rloop6) reported
@FitbitSupport @Michael_Farese Hey support, my charge 5 died and doesn't charge. Had it for less than a yr. Any help?
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Gregg Palermo
(@gpal05) reported
@FitbitSupport Good Luck in the future , because your company policies and customer support are worst in class. Your product is even worse. I had my NonSense 2 for 35 days and it died but Fitbit will only replace after you mail it back to them and you are w/o your watch for 20d
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nysportsfan45
(@nysportsfan45) reported
@FitbitSupport I love playing Bingo but my minutes never register. My steps and miles register but never mins. How can I fix this??? I tried to reset multiple times.
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ミシンさん
(@tK0322) reported
@FitbitSupport @FitbitSupport It's not working. I sent DM.
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Dominique Jean-Louis
(@DominiqueJL15) reported
@phillips1021 @FitbitSupport Having the same issue with my Inspire HR. Falls out of sync less than an hour after re-pairing every time.
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Mary Kate
(@ohiogirlkate) reported
from
Washington Court House, Ohio
@FitbitSupport any update on how to fix a versa 3 stuck in a reboot loop/stuck on the logo screen? I've tried everything I can find online and I'm ready to cry because it's probably my favorite thing I've ever gotten Please don't tell me this is the end 😭
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Fernando García Redondo
(@fgr1986) reported
Hi Hi @FitbitSupport @FitbitUK @fitbit As every two weeks since April 2022: I am waiting on the same ticket for the Ionic refund. I Expect from you the same empty message (either by email/twitter PM) of checking my spam folder. Please fix the case!
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Jenny
(@JennyGill15) reported
@FitbitSupport hi, the little ******** my watch to keep the main strap in place has broken so now the main strap ***** around. Where can I buy a new one to save buying a whole new strap? Thanks
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Nahid Khan
(@nahidsakhan) reported
Fitbit just send me a new tracker because my older tracker was broken for some reason. Thank you @fitbit
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Jenni Lee
(@tadahitsjenni) reported
After posting about cracking my Fitbit, @FitbitSupport reached out to help me even though it was past the warranty. They hooked me up with a discount that helped me get a new Fitbit even though they totally didn’t have to. A+ customer service. So glad I didn’t get an Apple Watch
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Sue FitzGerald
(@SueFitz) reported
@FitbitSupport @phillips1021 Having the same exact problem with my charge 5. Came here to see if there was an outage.
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WolfyThom🏳️🌈🏳️⚧️
(@ThomWolfy) reported
5 full shipping days later and nothing about my package from @fitbit . seemingly lost somewhere after reportedly leaving Chicago on the morning of the 31st. @USPSHelp ?? i've never had this issue before. i've had lack of updates, sometimes, but not 5 days of nothing?? and it'll
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Bruce Phillips
(@phillips1021) reported
@FitbitSupport It takes multiple attempts to sync my FitBit Charge 5 to my iPhone 13 - turning Fitbit off/on and iPhone off/on does not help - very frustrating - been a FitBit user for over 5 years but going to get an iWatch is syncing does not improve
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Thomas Mathiesen
(@thomasvm83) reported
@szetoinsitu @fitbit @Pebble The pebble didnt have an sdk either, but i feel you. Problem is for #fitbit they actuallt have an sdk for their sense and such, but you dont need an sdk to force a software upgrade
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Hollis (she/her)
(@hollisst) reported
Between stopping my sleep log in the middle of the night arbitrarily or just not recording my sleep, I’m getting fed up w my #Charge5 @FitbitSupport. If I do “sensitive” it creates logs when I’m relaxing. Resetting it doesn’t fix the issue. Seriously considering an @Apple watch.
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Mrs G
(@NicolaG54212315) reported
@fitbit I have sent 4 emails of complaint to your CEO and no reply from his staff, really poor Customer Service! Can someone look into this please? Thanks
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ミシンさん
(@tK0322) reported
@FitbitSupport @FitbitSupport Hey myaccount is always loading, again Fix it please. I tried clear cache, and secret window.
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strange rock 'n roller
(@bigcomedown) reported
@FitbitSupport Restarting didn't change it. Is there some setting?! This is insane. I got 6k steps in an hour of back patting. Never had this issue before
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Kate
(@JabberKate) reported
@FitbitSupport I'm not sure then how to ensure it is consistently syncing, as this issue appears multiple times a day.
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Susan
(@sooozala) reported
@neilsalmon71 @FitbitSupport I'm in the US and had the same issue this morning. Looked like it stopped while I was asleep. Started syncing this afternoon after several re-starts.