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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (29%)
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App Crashing (20%)
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Online Features (18%)
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Device Failure (15%)
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Website Down (12%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features | |
| Mulhouse |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Nash
(@Andymnash) reported
@queenlori99 @fitbit Stole my money also. Lost Fitbit Luxe due to Stainless Steel magnetic band which is not fit for purpose and comes undone continuously. Lost on beach today and someone will find but they will lose it also shortly due to poor design which doesn’t work
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Alan Rene Saldivar
(@theniggachin420) reported
@fitbit yall can **** off with ******* ad, that makes me ******* look at a over-sized, wet woman for 15 seconds. When all i wanna do is watch ******* @xQc
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Fiona Adamthwaite
(@Fizzi_101) reported
@fitbit really disappointed that your products don't last. Had my fitbit versa for only 15 months and it has suddenly given up on me. This is really bad timing as I'm currently taking part in a huge charity swim even for Diabetes UK and needed it to track my lengths.
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The Washington Pork Barrels
(@GreenBastard605) reported
@fitbit Holy **** what freak show did you liberate when casting for this new commercial?
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Thuy Melinda Mang
(@thuymelindamang) reported
@FitbitSupport @fitbit Going on for over a month now and I’ve given up on ever getting my Fitbit replacement. Don’t buy a Fitbit! Worst customer service and warranty replacement program. Sticking to @apple watches from now on. You really do get what you pay for. #donotbuyfitbit
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Nunya Business
(@naenae61_grp) reported
@StephenM Commercials are trash, even @fitbit is running pole-dancing, trans, gay agenda with unhealthy fat people 😖
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Kamran Sheikh
(@Kamran786_110) reported
@FitbitSupport Rather than just fobbing me off in the DM's please help me to resolve this situation
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Jade Court
(@JadeCou38918573) reported
@FitbitSupport Hello? I’d really appreciate some help as this has been dragging on for weeks
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Andy Nash
(@Andymnash) reported
@fitbit I’m stressed with Fitbit as customer support is poor they do not care about their customers. Lost Fitbit due to poor design of Stainless Steel magnetic band which everyone knows about but Fitbit just say buy another one.
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IrishBanshee35
(@IBanshee35) reported
@fitbit I have a confession to make. I haven't been wearing my Versa Lite for 6 months, because it has decided to crap the bed on me. I'm not holding you accountable. It probably was a bad seed, as it were. But, know that I hold you in high regard for being great!
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Bobby James
(@BobbyJamesWords) reported
@fitbit My Blaze quit 1week after warranty ran out. I’ll never buy again-but keep targeting the smallest demographic pops in the US (sarcasm) This product is mainstream, not niche. Your pc mktg dept needs help.
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Bobby James
(@BobbyJamesWords) reported
@JuarezRSousa1 @SSGphoneguru @fitbit Terrible. Their marketing should be directed to former and existing customers. Improve cust svc and quality ie Basics! Instead of showing me a pole dancer and gay couple in ads-doesn’t address basics. Not sustainable
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sjoshi
(@5a5dc77481b64db) reported
@JadeCou38918573 @FitbitSupport Same here, bad experience
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Randomaniac
(@krbcan) reported
@PoGoKieng @fitbit If you think it will help with your motivation, then go for it. Personally, I have never needed one as I've always been very self-motivated to work-out, and I saw it as just another piece of tech that complicated my life for no other real purpose other than it was somewhat cool.
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pampeliška
(@oogivesaf) reported
Why is the gorjana bracelet flawed? @FitbitSupport Literally every1 on the message board has the same problem. How u still charging 90£ for a product that is an outright misconstruction @fitbit? How'd it pass quality control? Looking for a refund same day it arrives is not on 🤚
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Shane P. D. Agnew
(@ShaneAgnew) reported
@FitbitSupport Hi, registered my ionic recall on 8th March. Heard nothing rang the support line on the 14th April and the operate saw that it had been registered but an issue with missing S/N was going to escalate.Heard nothing. Ringing the support line now 28 mins onhold so far
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David Majoris
(@dmajoris9) reported
@fitbit & @FitbitSupport can’t seem to help me at all with food duplicating in my log. I would think since @Google makes money by obtaining all my personal data they would want to make sure it’s as accurate as possible.
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Matt Drzewiecki
(@matt_drzewiecki) reported
@YokaiByte @PoGoKieng @fitbit I've had a total of 2 fitbits (upgraded from charge 2 to charge 5 this past Christmas). Neither has ever broken despite me going in the water multiple times with the charge 2 (not waterproof), banging them on things, dropping them, etc. I love the charge model of fitbits
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the hulk
(@SethMaylor) reported
@FitbitSupport hey let me chose my own ******* password I don’t need to make one to your specifications if someone wants to hack my **** so be it yall don’t dictate what I want my password to be
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DAVE
(@DAVE60940812) reported
@BloomLotus4 @kreuter62386 @fitbit Not it's mental illness. Wtf is wrong with you? I'll never even consider their products
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Jing Shen
(@jingshen0408) reported
Still not received refund for Fitbit Ionic safety recall after 6 weeks, called helpline & been told refund failed, after multiple calls, still nothing. Anyone else has the same problem? @FitbitSupport, @fitbit, @FitbitUK #fitbitionicrecall #fitbit #ionicsafetyrecall
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Santa Trucks20 🇺🇦
(@xZbWvCzA1Op1zZv) reported
@FitbitSupport Hey! I am not getting notifications to say that my Fitbit is low on charge. Can you help please
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Luke Miller
(@LM_Millertime) reported
@FitbitSupport I got discount code from the Ionic issue but it is now not working, even though it said I had 90 days to use it! I called your support and was sent the same discount code and told “it should work”. Can you just send me a new code please?!
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Fernando Lemos
(@fernandolemos11) reported
Be careful when buying a @fitbit smartwatch had mine recalled for a fault. They issue a refund in Australia with a gift card that cannot be used anywhere in Australia. And device was disabled by them as well. Been trying for weeks to get this resolved no luck.
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Joy Mdivo
(@Joymdivo) reported
@fitbit I want my ionic refund. What is the problem?
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Dave Keen
(@charliesdad08) reported
@FitbitSupport @FitbitUK it’s 7 weeks since I registered for a #fitbit #ionic refund - I’ve not heard anything and spent the last 2 days on hold when I try to call. Help!
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Propupul
(@propupul) reported
@FitbitSupport your product's, Fitbit charge 4, hinge that holds the band in place broke after a year and 13 days, and guess the response I get??! A f@#$ coupon for 30% off!!! WTF, why can these devices last longer than that. This is such a waste. #Fitbit #badcustomerservice
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Andy Nash
(@Andymnash) reported
@fitbit lost my Fitbit Luxe after 1 month today due to poor design of Stainless Steel magnetic band which is not fit for purpose but response from Fitbit was to offer me a 35% discount to buy a replacement. I see on social media this is a common problem
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ÇaNkaL
(@kultfilm) reported
@FitbitSupport quickly responded to my message about my device's problem and found a solution. Thank you...
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Richard Boardman 🏴
(@bignev38) reported
@FitbitUK hey. My daughter got a Fitbit Versa2 at Christmas and the button no longer works. Can you help please. I’ve tried the online chat but no availability. @FitbitSupport