Fitbit down? Current status and problems
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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (28%)
- Device Failure (24%)
- Online Features (16%)
- Website Down (12%)
- Errors (12%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida
|
App Crashing | 3 days ago |
 St. Louis
|
Device Failure | 8 days ago |
 Grenoble
|
Device Failure | 10 days ago |
|
Paris
|
App Crashing | 11 days ago |
 Köln
|
Online Features | 13 days ago |
 Rotterdam
|
Errors | 17 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Liz Farrell (@LizzieF_C) reported@FitbitSupport Dear god. This has nothing to do with the model. It has to do with your servers going down twice this week, resulting in no sleep metrics for two nights in a row. Yes, definitely time for a new brand. One with a support team that can pass a reading comprehension test.
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Puru (@purukiy) reported@FitbitSupport @fitbit you guys have absolutely horrendous aftersales support. If you can’t provide proper support stop pushing premium plans down everyone’s throat
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*𝙎𝙠𝙮* (@SkyRain001) reported@FitbitSupport I have an issue with screen fade, the screen is virtually unreadable and the bottom of the screen is not readable at all.
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nick cousins (@nickcousins81) reported@FitbitSupport @Terje123456 I’m having the same issue today too with the charge 5. I’ve sent you a DM
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Sky (@calisequoiasky) reported@FitbitSupport You're a bunch of ******* ********! Thanks for ripping off a repeat customer! That's ok cause I'm going to take my Sense 2 and throw it ******** away and stop the 9.99/m too...I'll just eat this but you can **** off if you think you'll see another penny! 🖕🏽
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Stewart McGill (@shut_up_stewart) reported@FitbitSupport Whilst you have now fixed it, the issue spanned over two days. No serious tech firm can possibly think this acceptable. Your tech team are clearly poorly supported and a bit of a shambles and that’s not good enough.,
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Hamidreza Sarafan (@HSarafan) reported@FitbitSupport @rtmcmjr It's not working for me
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Patrick Hubbard (@FerventGeek) reported@FitbitSupport Yep, hence the frustration after lots of fiddling with it. My working theory is that time sync (plus any other device updates) only happens after 100% of the rest of the sync completes. And it’s throwing an uncaught error during data sync, so skipping the watch push.
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Nolan Flodine (@FlodineNolan) reported@FitbitSupport How about you resolve the issue where you are scamming your customers and not refunding people for their fitbit ionics that we had to send in?
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v harish (@vharish13) reported@FitbitSupport Thank u for ur kind reply but my phone is also not pairing it.. Hence can not use the phone for changing device pin... Only option left is to reset the watch only pls help
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Sky (@calisequoiasky) reported@FitbitSupport You're a bunch of ******* ********! Thanks for ripping off a repeat customer! That's ok cause I'm going to take my Sense 2 and throw it ******** away and stop the 9.99/m too...I'll just eat this but you can **** off if you think you'll see another penny! 🖕🏽
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ꑄρą☾ҽվꌗԵ𝕣 ᗩ꒝ёყ๑ (@spaceyystraceyy) reported@fitbit @FitbitSupport why can’t you replace my Fitbit luxe I purchased less than a month ago? the watch face doesn’t connect to the metal band properly so It fell off my wrist & is lost… this is a product malfunction- I doubt it’s intended to come off while wearing? Pls help!
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T Aceto (@Ms_TACETO) reported@FitbitSupport My app is down as a 1 PM Eastern today
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LMSapey (@LmSapey) reported@FitbitSupport @FitbitUK Is there still a problem with connection, I have a charge 5 , which is 6 months old and it will not connect or sync to the app. I have completed all the trouble shooting. It’s getting very annoying …
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Prachi (@Prachi38196583) reported@FitbitSupport my Fitbit is not working or getting charged even. Fitbit inspire HR
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#MybodyMYchoice (@UponDuhMnt4) reported@FitbitSupport They’ll ask for all kinds of information then, they’ll just stop responding to you! Won’t help fix a problem you may have! Totally unreliable!!! RIDICULOUS!
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Patrick Hubbard (@FerventGeek) reportedRebooting the phone to fix @fitbit timezone sync bugs seems like a lot. @killedbygoogle
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Marc Wolfsfeld (@technologypro) reported@fitbit @FitbitSupport any thoughts on why you are ignoring my issue?
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Nolan Flodine (@FlodineNolan) reported@FitbitSupport Are you aware of the issue where you're not paying people for fitbit ionics that were recalled months ago?
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Jane Glennon (@JaneGlennon3) reported@FitbitSupport bought my husband a Sense Watch Christmas 2021, charger stopped working 9 months later, so he used mine which was bought 2020, it has also stopped working! Is this unusual? So my issue is the poor quality of the chargers, they have no signs of damage?
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Biffmeister General (@BaronBiff77) reported@FitbitSupport is the service down again as I'm struggling to go in to my exercises and it's not correctly mapping my runs?
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Jonathan J, PhD (@jonluvsmaddy) reported@FitbitSupport the good news - the missing tiles problem on Monday and Tuesday is resolved. Bad news is Bluetooth unable to connect after about an hour, have to remove Versa 3 and reconnect it to sync. All day everyday since Monday’s problem. Please fix this.
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#MybodyMYchoice (@UponDuhMnt4) reported@FitbitSupport They’ll as for all kinds of information then will just stop responding to a problem you may have! Totally unreliable!!!
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Belinda White (@missbelwhite) reported@FitbitSupport I've been trying to contact you on live chat and on the phone or morning but having no luck, do you have a problem?
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Rachael (@Rachael73193082) reported@FitbitSupport anyone else having issue with their Fitbit again?
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#fraggle (@herbert_ra) reported@FitbitSupport Ok. So after the recent app update ( Feb 2023) my fitbit has been declared dead!! This was no fault of mine. The app should have been tested before release. Fitbit support now have said i need a new device. Been offered a 35% discount on a new device! Bad review incoming!!
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Linda Scott (@LindaSc81009138) reported@FitbitSupport Fitbit can’t sync. It says it’s offline. Network is up and everything else connects
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Shannon Tuten (@UDarnTuten) reported@allin_dude @fitbit I have a bad shoulder (see ortho Monday for a plan) so it allows me to PT my shoulder and swim even though I have to make accommodations for the bad wing. I’m down 10 lbs since starting.
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ScoutsHonor (@ScoutsHonor) reported@FitbitSupport Between the issues you were having with your servers and then the mood study that was constantly vibrating on my phone, my battery suspiciously wont charge now even though it says medium. Help???
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Sky (@calisequoiasky) reported@FitbitSupport You're a bunch of ******* ********! Thanks for ripping off a repeat customer! That's ok cause I'm going to take my Sense 2 and throw it ******** away and stop the 9.99/m too...I'll just eat this but you can **** off if you think you'll see another penny! 🖕🏽