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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (26%)
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Errors (24%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Claire LG🏴🇪🇺Last AMLS Girl GBSolo18
(@ClaireLGTweets) reported
from
Queensferry, Scotland
@FitbitSupport hi my fit bit charge 2 has been a bit erratic in its syncing last few days with multiple fails, restarts, I have checked software, rebooted and tonight I have 1 hour of missing data any help please
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SH🏴☠️
(@Sh0ll0w) reported
@SamsungUK I just bought my Wife a Samsung Watch (3), I'm toying with the idea of buying one for me. Problem is that I already have a @fitbit Versa2. Do you do trade-ins? And do you lock any features behind a "Premium" subscription? Thanks.
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Robert Waldram
(@daddy2danica) reported
@FitbitSupport Or maybe u are referring to my heart rate? No u decided didnt need that after buying 5 fitbit in 6 years. You mean fact have to clean cache 6 to 10 times day? Reboot watch 4 times day to try get my stats in challenges? Next update? Last 10 updates no better..fitbit trash
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Jakelynn Falls
(@JakelynnFalls) reported
@FitbitSupport my zone minutes on my tracker never match my zone minutes in the app. Why? I have turned off tracker and iPhone a 100 times. Please help.
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niamh🍒
(@niamhhollyy) reported
@FitbitSupport hello my wrist strap is broken :( is it possible to get a replacement please?
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Lyla Mason
(@lylaskymason) reported
@FitbitSupport I manually tracked a walk on my phone (watch out of battery) it’s all synced back up but the steps are not counting towards my workweek hustle challenge. Can you help.
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sethteel
(@sethteel) reported
I tell you this, 4000M on the rower in 15mins doesn't count for **** on a @fitbit. Now I gotta hoof it a couple more miles to hit my 10K. This is the price I pay to not be a fat *** any longer.
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NuritGR
(@GrNurit) reported
@fitbit i have a problem in the lighting of the clock It's getting very dark. Can i do something?
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Isa Herico Velasco
(@notreallyisa) reported
what is a good #fitnesstracker that isn't fitbit? i tried my phone, but my phone is not always with me. i tried @fitbit versa but it led to a really bad irritation that lasted a whole year (& they just kept sending me cleaning instructions w/ a "boohoo" when i pinged them)
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Faroopahclark
(@FHooper87) reported
@FitbitSupport Sent an email a few days now and not heard from anyone. I just want this issue resolved. I was looking forward to wearing my fit bit again but I'm not wearing someone's second hand one 🤢
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Ruth reid
(@Ruthreid247) reported
@FitbitSupport Please help me with versa 2 lack of sleep scores in last week
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Charlotte Cullinan
(@chazbat101) reported
Ah @FitbitUK . My Versa died after a year and my Versa 2 lasted only 1 month more. Think it's time to replace it with something a whole world more reliable. Poor show, @fitbit , poor show.
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Meredith
(@meredith_angel1) reported
@FitbitSupport Please help me delete my weight loss badges. They are all over the place with my weight & wrong. I’d like to start over again with them.
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mohamad al mehayawi
(@mohamad1160) reported
@FitbitSupport hi I have Fitbit lonic and it don’t work anymore can you help me with that please
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James Horne
(@alexgotosleep) reported
@FitbitSupport please I need help. My versa has locked and the screen is only showing data not cleared sync and try again. The tracker won't sync with my app. I've tried all the suggested resets on the community forum, with no joy. I've by draining the battery. Any suggestions
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Martin Harris
(@martinkharris) reported
@FitbitSupport I need help. My Versa 3 won't Sync. Has been that way for more than 1 week. Have followed all online advice, but now unable to re-add device to my account, Have tried resetting phone and Fitbit many times same keeps happening.
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Emily van Lierop
(@Emzyne) reported
@FitbitSupport Responding without addressing my issue still doesn't help - over a month re a broken band, c'mon Fitbit you're better than that.
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Cindy Perez
(@CindyPerez99) reported
@FitbitSupport my fitbit versa 2's screen has gone blank. Nothing is showing on the screen. I feel the vibration when I press the button but I can't see what's in the screen. Please help! Thank You, Cindy
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David M. Moore
(@dintymoore) reported
from
Dallas, Texas
@FitbitSupport my Fitbit HR experiences the Exclamation Mark of Doom about every three weeks. Even when I charge and update it. Help!
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Deb Lee
(@DAllisonLee) reported
@ProfOrganizer @fitbit My problem is that I’m usually sitting down and “in the zone” when I’m reminded to get up. I should try standing while working.
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Bagya Nambron
(@BagyaNambron) reported
@FitbitSupport since I updated my Alta I am having trouble with keeping the device on despite full charge. My Alta is v21.40.2. Please can you help. I checked the Alta forum and others have faced similar issues. The restart solution didn’t work for me.
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Paul McLaine
(@boroboy71) reported
@FitbitSupport Any closer to getting the issue resolved with Huawei phones not fully working with the app ? I understand it's been a problem since July lady year
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Henry Hodgkins
(@HenryHodgkins) reported
Buying a @fitbit was a terrible idea. Now I just procrastinate by looking at more graphs of things I want to track. #fitbit #Procrastination #moremetrics
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FIN&Home ® Inmobiliaria y Financiación
(@finandhome) reported
@rosterloh @fitbit Hi Rick 2 people posted 2 fake comments on my Google My Business profile, so my company can’t #GrowWithGoogle, and although I contacted Google several times, Google doesn’t removes it. It’s fake spam and harm the company, could you please help me with @Google for remove it ? Thks
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yolx
(@has_vani) reported
@FitbitSupport my 12mth old fitbitcharge3 has the black screen and won’t reboot. Can’t re-pair to change clock face as can’t see 4 digit code- please can you help?
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Tracy Gough
(@Taggy0o) reported
@FitbitSupport It's Still not working My last update was 28th Jan 2021 and it just won't sync ..have tried all options Please fix this
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Leopard
(@Rone11e) reported
@FitbitSupport I'm struggling to pair my Versa 2 to my Samsung A51. Please help. I've tried all the conventional trouble shoots.
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margaret 🐶🐱🇬🇧🏴
(@margaretlees4) reported
@FitbitSupport I have been bk in the phone as the new device isn't syncing either but I cannot fault the people i have spoken to they were all helpful just cant get it to sync. I'm sure there must be a problem with the ap on Android
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Luke Mason
(@yukonluke77) reported
@FitbitSupport I’m having a problem with active minutes. I just shoveled my driveway and when I try to sync my Fitbit it keeps flipping between 0 minutes and 64 minutes. I have a screen capture. Can you help me?
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Ayn Engle
(@AynEngle) reported
My 7-month old Charge 4 broke 10 days ago and @fitbit support still hasn’t told me whether my warranty will cover a replacement. Can’t help but think that @apple would have replaced an Apple Watch by now. Maybe I should just make the switch?