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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (27%)
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Errors (24%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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ross
(@rossy111111111) reported
@JMHeffren @fitbit I’m having same problem
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Roberto Diniro
(@runninoncaffine) reported
from
Chesterfield, England
Why ain't my zone minutes not working? #fitbitversa3 @FitbitUK @FitbitSupport
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Chris Grooms
(@groomschris) reported
@FitbitSupport hello, I am having trouble getting my versa connected to my iPhone. Bluetooth finds the versa but when I put the code in it will not connect. Any help? Thanks
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Leah Chalamet 💕✨✨
(@LeahYeary17) reported
@FitbitSupport hi!! So I’m a nurse and have had my Fitbit Versa for maybe a year or two. I looked down today and noticed that the screen is coming loose at the bottom! It’s flapping open and lifting up, I can see the insides. Please help!
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Z the Cap.
(@Zeenie75) reported
@FitbitSupport called for a problem with my Ionic and your team sent me an email 2 hours later saying it’s a replacement and no help offered. It’s not a replacement nor have I ever submitted a claim. I’ve had the same device since 2018. This makes it easy to move to Apple. 😡
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Little Kitch
(@LitttleKitch) reported
@FitbitSupport hi there. Both my kids have the Fitbit Ace 2 trackers. Whilst their sleep data is showing up on the app it is not showing on their devices. It use to. Are you able to confirm why and what I need to do to fix please. Many thanks
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Wendy McMahon
(@demynw) reported
@FitbitSupport hi my charge3 is so dim I can’t read it! Can you help me please?
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B183N170
(@Bibenito) reported
My @fitbit versa 2 is very inaccurate, woke up with hundred steps and 4 hundreds calories. Tried to unpair and reset device many times. Doesnt work. Any help @FitbitSupport ?
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Nicole Mathews
(@IndyNicole123) reported
@FitbitSupport Hello, my Charge 3 has stopped tracking heart rate. I have tried all of the steps on the help page (rebooting, restarting, verifying the settings, etc). I noticed that the green lights stopped flashing and I also see that there’s a specific moment when it stopped.
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Jennifer Reynolds
(@jentlejen101) reported
@FitbitSupport Very poor response.
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Dave Keech
(@Bri_Stine) reported
@FitbitSupport I've had my versa 2 for just over a week. The heart monitor worked for 2-3 days but now has just stopped. Any suggestions to fix this?
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Diamond Joe Sugarpenis
(@MrSugarPenis) reported
@fitbit Never once has one of these hunks of trash lasted more than a year. Congratulations on your 80s era light bulb scam.
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Ben Niesen
(@cb12ef70700842c) reported
@FitbitSupport my Sense won't connect. I went through all the regular steps and a factory reset. Can you help?
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Joseph Cimaomo, Jr
(@cimaomo1) reported
from
Maple Valley, Washington
@fitbit I have a Versa 2 that I really like, but in the last few days the heart rate portion has stopped working. Is there something I can do to fix that? Everything else works fine on it.
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becca clagg
(@becclagg) reported
Hey @FitbitSupport is there a reason anytime I call for help I get people who don’t give me a second to actually explain the issue? I’ve had various Fitbits for YEARS, and ANY time I’ve used customer support I get people who can’t be bothered to listen. 🙄
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Stacey Andeen Harris
(@CurvesAndNerves) reported
Dear @FitbitSupport - I got a brand new Inspire2 for Christmas and it no longer records anything but my steps. No sleep. No heart rate. No auto detection of a bike ride. Only steps. Help?
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Katie Onyejekwe
(@KatieAnn_O) reported
@FitbitSupport This is a different issue to the one I have previously messaged you about. Please can you advise when I will hear from them as I would rather call if it is going to take a while to hear back as it has done so far?
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Beth Potthast
(@beth_potthast) reported
@FitbitSupport Yes, that is the link I am using. I cleared my cache. It still does not work. I want to report a broken band on my son's device. He's only had it since May and this is the second time we have had this experience. Not cool that I can't even report it and get a new one.
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Sam Stevens
(@SamStev64570524) reported
@FitbitSupport my screen on my charge 3 has gone dark, it's fully charged help!
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Amanda Noddings
(@amandanoddings) reported
@FitbitSupport my versatility 3 won’t gain rain a connection. Frankly, it sucks. It has me with no activity for 3 days, the calls/texts don’t come through because the controls option doesn’t sync either. Basically, it’s total garbage. Is this a known issue? 3rd attempt at support
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Liam McQuaid
(@liammcquaid1) reported
@FitbitSupport Hi, I was wondering if you could help, I am trying to add my Charge 2 to my profile but it won't work. Have tried all of the workarounds online. I enter 4 digit code and then get error about ensure tracker is charged and turned on, other trackers near an bluetooth
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Mhairi Kemp
(@MhairiKemp) reported
@FitbitSupport when logging on to the challenges and attempting to open the box a server error is displayed. It says to try again later. I have logged out and back in but remains the same.
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Dawn Gessner
(@biblegirl59) reported
@FitbitSupport My Fitbit Charge 3 is not recording my flights of stairs since yesterday. It recorded 19 yesterday and I did 85 flights, today it has recorded 1 and I have done 74. What can you do to help me?
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Kay
(@Kshama1384) reported
@FitbitSupport I have not been able to connect my device to your app to I am not even using it for the past few days, while you ignore my DMs! How many more days do I need to wait for your reply, your troubleshooting for sync issue didn't help as now I cannot add my device back!
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Amanda Noddings
(@amandanoddings) reported
@FitbitSupport Additionally, the ex revise feature isn’t as accurate as my Versa 2, and my heart rate isn’t as accurate either. I’ve worn both watches on both wrists for multiple workouts, and I haven’t broken 200 calories once for a workout since getting the new 3- which I promise isn’t right.
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Fiona Ormsby
(@ormsbyfm) reported
@fitbit #howto #recycle broken Fitbit one
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Lana Angel Nadal
(@Rafasgirlalways) reported
@FitbitSupport hi my steps aren’t being counted on my Fitbit but seemingly they are appearing on Apple health app is that reliable ? How do I fix my Fitbit ? It keeps happening !
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Feralina Cat
(@FeralinaCat) reported
Isn't it amazing how @FitbitSupport ghosts its customers when they can't fix the problem with THEIR DEVICE/APP! Mind you they can send endless surveys so they can pat themselves on the back! You have absolutely no right to think you've done your job @FitbitSupport! 👎
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Sairam R
(@SairamR66974233) reported
@FitbitSupport Kindly let me know if you can replace or not , I have paid the money and have follow up you people for a response. If I do not get any response, I will share my nightmare on Facebook for everyone viewing.
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Donna
(@Donna07979985) reported
@FitbitSupport I'm just wondering what I can do my fitbit charger 3 is not working n I've try to reset it. Its ever faint n can't read it