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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (29%)
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Errors (22%)
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Online Features (20%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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SuzytheFloozy
(@SuzytheFloozy) reported
@FitbitSupport @fitbit @FitbitUK Good evening all. Still not received that email. 9 days and counting. Fitbit about to die again - still won't hold a charge (despite being a new unit). No-one willing to actually do anything...tweets back don't fix the problem. #complaint #fitbitproblems #poorcustomerservice
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Ravinder Sohi
(@bubblyravi) reported
@FitbitSupport I have been troubles for 2 weeks. I've tried Resetting Factory reset Internet reset App reset Even brought her a new phone. Android v11 to be compatible still no luck. Please help as it seems like it needs to get replaced. It was purchased about a year ago
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Richard J FitzGerald
(@Richie_Fitz_) reported
@FitbitSupport @FitbitUK @fitbit Hi, did my usual 5k route today. My charge 4 only picked up 4.17k of the run. Any ideas on how to fix this issue? # fitbit #charge4 #fitbitsupport
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susan
(@susan52578945) reported
@FitbitSupport My Fitbit does not work. I have had three of them! When I requested a refund I was told NO by your csr. Now I am out of warranty, but I wasn't out of warranty when I requested my refund. Can someone help me????
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SuzytheFloozy
(@SuzytheFloozy) reported
@FitbitSupport @fitbit @FitbitUK Still no email received regarding the ongoing issue with my brand new (replacement) Fitbit that you sent me. 10 days and counting. Just want a working fitbit... #complaint #fitbitproblem #poorcustomerservice
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Gill
(@AnandaWoW) reported
@FitbitSupport This is SO frustrating. It does it in the night too. It's great to wake up with water lock staring me in the face instead of the time. It's a fundamental problem with the design and please, as asked, link those 2 threads to tech/management/any dept who can help us.
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Mary 🧬
(@Marydawl83) reported
@FitbitSupport hi my versa lite has stopped syncing with my phone, I’ve tried all trouble shooting measures, the time itself is also wrong. I’ve disconnected the device and it won’t even re connect now.
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Andy Ngo
(@AndyNgo34156775) reported
@Schafer356 @FitbitSupport Yeah. I definitely look on other product. Bad experience with Fitbit.
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Rafeef Samo
(@rafeefsamo) reported
@fitbit how is it that my Fitbit versa, barely 9 mos, cannot be repaired? Woke up to find screen cracked, I called & u basically said “too bad, so sad.” 2 wks later, screen went pink and it died. Crappy customer service, bad quality w/ no repair centers & no assistance. 👎
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🐧hannari_eli (はんなり_エリ)
(@hannari_eri) reported
@FitbitSupport But I don’t get why it takes so long. It’s not like this your first warranty issue from someone living in Japan, is it?
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yitsmeme
(@yitsmeme) reported
@Rahlee84 @FitbitSupport Updating fitbit to version 3.46 fixed the wifi issue and now able to connect to internet and download new clock face.
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Chad1
(@DetLions4life) reported
@FitbitSupport once again I haven't heard anything regarding my issue since my case was reopened 5 days ago. How long does it typically take to hear something?
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Lalengzuala
(@lalengzuala) reported
@FitbitSupport are you having server issue?
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🐧hannari_eli (はんなり_エリ)
(@hannari_eri) reported
@FitbitSupport You did but I still don’t know what the problem is with an address that I entered correctly.
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Twittwoo
(@Ray_fromthe_90s) reported
@FitbitSupport hi, wondering if you can help, my fit bit has pixel lines missing and sometimes shorts out when charging and wont come back on until hours later with a drained battery.
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🌻 Farmer Nick
(@nickforbrains) reported
@FitbitSupport: I have tried every setting, tried manual and automatic, googled up and down the internet. I've even factory reset my whole-*** watch and the time zone won't change. This seems like a very basic thing for a watch to do. #YouHadOneJob
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femalironworker
(@femalironworker) reported
Removing the option on/off for sync all day was a bad move @fitbit I now have to charge my device every 72 hrs as oppose to every 6 or 7 days. Is there a way to get that option back on please?
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Ageless Gardens
(@AgelessGardens) reported
@FitbitSupport sent you a PM on your Fitbit sense. It’s not merchantable quality as it fails to do what you advertise it to do. Simple pedometers do a better job. What are you doing to resolve the issue even as you sell more of the product?
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yitsmeme
(@yitsmeme) reported
@Rahlee84 @FitbitSupport I found version 3.45.1 to be problematic. Version 3.46 appears to work flawlessly. What is the version of fitbit app? To find app version, goto: 1. Settings 2. Apps 3. Fitbit 4. Scroll down to see fitbit app version
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JannRonn
(@jannronn) reported
Almost a month without my @fitbit and this is the worst customer service and nobody has an answer for me. I'm beyond pissed off!!!!!
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Gill
(@AnandaWoW) reported
@FitbitSupport This is SO frustrating. It does it in the night too. It's great to wake up with water lock staring me in the face instead of the time. It's a fundamental problem with the design and please, as asked, link those 2 threads to tech/management/any dept who can help us/fix it. 2/2
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Karina Shah
(@karinashahx) reported
@FitbitSupport Yes I chatted with support. It's a very common problem and not acknowledged by Fitbit. Don't know if I should trust the brand for my next purchase. @WearableGuru
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🐧hannari_eli (はんなり_エリ)
(@hannari_eri) reported
@FitbitSupport It’s not about the response time but about the fact that you did send me to the chat even though you should have known they can’t help me. What kind of service is that?
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Aimee P °。°🦑
(@Yrrubsllip) reported
@FitbitSupport Thanks for replying! Unfortunately mine seems to be broken now despite not being submerged anywhere near 50 meters. I've been reading into this and it seems I'm not the only one suddenly having their watch die on them after a swimming.
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yitsmeme
(@yitsmeme) reported
@FitbitSupport Updating fitbit to version 3.46 fixed the wifi issue and now able to connect to internet and download new clock face.
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Lynne Roberts
(@Darlynne57) reported
@FitbitSupport I need help resetting password. It won’t recognise my email
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Jess platt
(@Jessplatt4) reported
@fitbit would not recommend the Fitbit luxe, None of the calories track correctly logging walks as burning double as the same distance run, everytime I ask for help I just get told to restart it which does nothing and the charge hardly lasts. Swimming doesn’t log properly at all
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Gill
(@AnandaWoW) reported
@FitbitSupport You obviously didn't read the 2 forum threads I linked. The problem is that when turning the wrist or moving the hand or anything, the screen lights up with water lock. It should light up with the time/date screen. The water lock screen over-rides it most of the time 1/2
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TABASSUM
(@tabassumid) reported
@FitbitSupport Purchased in Feb 2021, both rubber straps broken....how ti get replacement
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Jenn Kunz *wants everyone vaccinated*
(@Jenn_Kunz) reported
@RudiShumpert @fitbit The worst is when my Apple Watch congratulated me for standing up. Don’t patronize me! But also don’t judge me for never standing up.