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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (47%)
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Online Features (18%)
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Errors (16%)
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Website Down (11%)
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Device Failure (5%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors | |
| Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Max Calvin
(@maxgetsit) reported
@fitbit I've sent a couple of messages to @fitbitsupport but have yet to receive any response. I would very much like to order a replacement ASAP so any help would be appreciated. I do understand that your support is likely flooded with others like me and I sympathise. Thanks!
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Michael O'Donnell 🇮🇪
(@DiddlyDodah) reported
@davechurchley @FitbitSupport @HEichtinger Yes, I have the same issue. I have also tried the live chat but no-one at fitbit has responded to that at all.
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Lynn Kelly
(@pollyflinders81) reported
@fitbit Has anyone actually managed to get further than putting in reference no. and being told is not found? Two days later it’s still not working for me and no one even looking at DM’s 🤯
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Val
(@BulletToothVal) reported
@FitbitSupport I’ve tried numerous times to verify my account for the refund however I keep getting “code not recognised” error message. Please advise?
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Dawn French
(@Otherdawnfrench) reported
@shukribasiron @annerchist @fitbit same here, got cut off online chat after 1 min of not replying too now its down totally. 2 days and code still not working
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jon williams
(@jon16923) reported
@AmazonHelp good morning wonder if you can help me please brought a Fitbit ionic from you back in 2020 but they have done a recall on the watch the code they sent me for refund is not working and @FitbitSupport are ignoring me and not helping now stuck with an unsafe watch thanks
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Andrew Hibbert
(@HibbertAndrew) reported
@FitbitSupport My partners Fitbit versa 3 stuck in reboot loop, have sent a DM no reply and gone through the help forums and community forums and tried all the comments from force closing app to factory resetting the watch
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Magnolia
(@Marshmallow3UK) reported
@shane_phoenix2 @fitbit I don’t think I’m going to use mine. Been reading about the other Fitbit’s and the reviews of the fitbit Sense is very bad.
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Elaine Piggot
(@ElainePiggot) reported
@parkjames I’m sure you’ve been inundated with tweets about your ionic refund process but it’s a nightmare. I have an ionic, proof of purchase & an account and have followed your process but it’s just not working - all I get is it doesn’t recognise my reference @FitbitSupport
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Judith Cullen
(@cullensat422) reported
@FitbitSupport @FitbitUK it’s now 3 days since you recalled my ionic and I started the recall process you have ignored all mine and others tweets as it’s doesn’t work and discounts aren’t happening! Your service to customers is the worst I have ever encountered! No reply!
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Ange W
(@Fragster) reported
@ElainePiggot @FitbitSupport Yeah this is what my oh is getting as well, been like that since Friday night. Mine went thorough OK on Friday and I just got my confirmation email, Just wish they would let those know it hasn't worked for a timescale on the fix.
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Gregor Pfirter
(@GregorPfirter) reported
@FitbitSupport when trying to register for an ionic refund it says my code isn’t working and to wait 30m. 14h later it’s still not working and chat is unresponsive. What are the next steps ?
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Dawn French
(@Otherdawnfrench) reported
@Odzbenz @fitbit same here, got cut off online chat after 1 min of not replying too now its down totally. 2 days and code still not working
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Wander_Lin_97
(@LinWander) reported
I need some help with my FitBit sense, I can't seem to be getting notifications on the device - tried everything on the trouble shooting page but it doesn't work. It is newly bought (1 month old). Please help @FitbitSupport . Been trying to reach you but as of yet no response.
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Dawn French
(@Otherdawnfrench) reported
@FitbitSupport have 2 ionics in the household and refund process started but codes to working on either registration. No reply from online help today or yesterday and no option on telephone support
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Luke Turner
(@luketurner86) reported
@FitbitSupport Hello, I am an Ionic user, I filled out the recall forms and I got the verification email, I verified the account but I never got an email after that. No discount code or anything acknowledging the verification? Can you help please
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Nexum
(@_Nexum4_) reported
@FitbitSupport I copied the code from the mail so there shouldn't be any mistakes. Still same error.
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Just Another Dave
(@davechurchley) reported
@FitbitSupport @HEichtinger I have the exact same issue. It’s not a problem with entering the code wrong. The guy on live chat yesterday said it’s a technical issue but couldn’t say when it’ll be fixed, “It means for now the only option is to wait and try later”. Any updates on when it’ll be fixed, please?
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Taxalot
(@taxalot) reported
@pollyflinders81 @fitbit I am having the same issue. They asked me to register a second time and it's still the same problem. Doing a research on Twitter make it clear that their process is NOT working.
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Johnny Beatmann
(@BeatmannJohnny) reported
@fitbit Jo Fitbit, I also have the problem that the Reference Code is not working after 24 hours. Support says "wait more, bye". Is the recall a hoax and everyone is facing the same "problem"?
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Dawn French
(@Otherdawnfrench) reported
@HEichtinger @FitbitSupport same here, got cut off online chat after 1 min of not replying too now its down totally. 2 days and code still not working
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Darkseid
(@Darksei03426043) reported
@BeatmannJohnny @fitbit Yes same problem....and fitbit customer service sucks...
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Hannes Eichtinger
(@HEichtinger) reported
@FitbitSupport @FitbitSupport Register for an ionic refund but it says my reference code isn’t working and to wait 30m. 10h later it’s still not working. What are the next steps?
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Bl4ckWhi7e
(@Bl4ckWhi7e) reported
@fitbit I have the same problem as all of the others in here. Is there a solution on what to do? I have contacted the support yesterday but still waiting for answer.
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Dawn French
(@Otherdawnfrench) reported
@ihalliwell @fitbit same here, got cut off online chat after 1 min of not replying too now its down totally. 2 days and code still not working
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Peter Schwarzenberger
(@PeterSchwarzen3) reported
@shukribasiron @annerchist @fitbit I suffer the same problem! Is there any solution?
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Tom Gillett
(@tomgillett) reported
@FitbitSupport @_Nexum4_ I've been having the same issue for 12+ hours.
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Captain Shaneway
(@shane_phoenix2) reported
@Marshmallow3UK @fitbit The email they sent me was to the eu store, and if you changed it to uk, it took you out of the discount. I eventually found away into the uk discount store via the faq on fitbit uk, with no help from fitbit 👀😮💨
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Dawn French
(@Otherdawnfrench) reported
@AshleyNoahRich @fitbit same here, got cut off online chat after 1 min of not replying too now its down totally. 2 days and code still not working
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Andrew Hibbert
(@HibbertAndrew) reported
My partners Fitbit versa 3 stuck in reboot loop, have sent a DM no reply and gone through the help forums and community forums and tried all the comments from force closing app to factory resetting the watch @FitbitSupport