Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (33%)
• Online Features (24%)
• App Crashing (24%)
• Website Down (10%)
• Sign in (5%)
• Device Failure (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Wolfsburg	Errors	12 days ago
Oldenburg	Sign in	13 days ago
Hamburg	App Crashing	13 days ago
Vincennes	Errors	13 days ago
Mainz	Errors	13 days ago
Le Mont-sur-Lausanne	App Crashing	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  aztecab (@aztecabhuijing) reported 12 seconds ago

  @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

• 
  Hayley Franklin (@HayleyFrank_) reported 6 minutes ago

  I have 2 case numbers with @googlehealth - @FitbitSupport (7181000041819 & 4331000040983) & no one can seem to figure out a solution for my issue. They say they’re “escalating it” & someone should call me back. It’s been a month, no one has called me back.

• 
  POPs line (@Queen_PaulineD) reported 10 minutes ago

  @FitbitSupport @MedicChris13 Same pb. I do everything and still problem

• 
  Simon Atherfold (@Grumpysworld1) reported 13 minutes ago

  @FitbitSupport It won't let me send a private message. I just want some help please?

• 
  ScotsVix 🦋🦋🦋 (@Scotsvix) reported 15 minutes ago

  @FitbitSupport hi. I’m unable to sign in. Notification in the app says you’ve sent a reset password. Nothing received. All folders in my email account checked.

• 
  Claudia (@claudiainbombay) reported 15 minutes ago

  @dfteach @FitbitSupport @googlehealth The new stuff is miserable, no clear layout, clumsy, bad to read...I am considering going back to Garmin, their app is good...

• 
  Canada's TV Girl (@CanadasTVGirl) reported 19 minutes ago

  @FitbitSupport something going on this morning? I'm getting a server error and no data 😕

• 
  кιяιη (@thecheekyscamp) reported 21 minutes ago

  So @FitbitSupport help is beyond useless. And they refuse to let you log a complaint! Utter **** show of a company #fitbit

• 
  awalmartparkinglot ✨🪩🕺🏼🖤 (@awalmartparking) reported 24 minutes ago

  they turned @FitbitSupport into @googlehealth and now the app is so garbage and the calories tracker is essentially nonfunctional 💔 how could u do this to me

• 
  Rob Williams (@codeslubber) reported 25 minutes ago

  @Google just passed $4T in market cap. This week @Fitbit rolled out new sleep tracking and it's a complete jackass disaster. The old one I thought worked well. Now, the watch tells me one score, the app a different one, and apparently if you ever wakeup at all in the night you cannot have had great sleep (which is complete BS). Yes I know I already griped about this but here is today's new spin: if you are scoring things, and your scores whipsaw all over the place and are just pulled out of your ***, please just ***. Can I just get the data from the watch myself? next up, on @Apple I could and did, BUT the problem is those idiots admitted their monitoring of deep was not accurate because it would have taken too much battery to be correct. *** to them too!! #everythingisbroken

• 
  Brad Newman (@bradmnewman) reported 26 minutes ago

  @clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 30 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  Helen McGrane (@bodhicat) reported 31 minutes ago

  @FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!

• 
  Stephen Rudman (@RudmanEsq) reported 31 minutes ago

  Hey @FitbitSupport and @googlehealth. My FitBit Aria Air won’t synch with the updated app. Please fix it ASAP!

• 
  Jeanette “…nothing ever really ends, does it?” (@Jeanett08615786) reported 32 minutes ago

  @dfteach @FitbitSupport @googlehealth I have a fitbit, and I have had nothing but trouble since Google got involved. Now my fitbit reads one thing, and the app has a number almost double what the device says.

• 
  Victoria Gleeson (@LadyGus) reported 33 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  Paul DeKraker (@DeKrakhead) reported 34 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  Mark Pearce (@markyp46) reported 34 minutes ago

  Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?

• 
  Ryan Linville (@Linville34) reported 37 minutes ago

  Ever since @Google bought @FitbitSupport the app & everything about it has turned to ****. May be time to try Apple, again.

• 
  Lex (@TheLexTimes) reported 38 minutes ago

  Hi @fitbit how does one report potential security incidents to the team? I’ve had intermittent issues with my Fitbit where it unpairs with my phone and displays an error message “no phone contact” and for a brief moment the health data becomes inaccurate.

• 
  Proud Liberal NJ Momma 💙 (@Liberal2Core) reported 40 minutes ago

  @clevermonkey93 @FitbitSupport Hey @FitbitSupport similar issue. I log my intake and then it duplicates up to three times. I delete the extra entries and then they come back. Food log has been like this for a few days.

• 
  Front St. Finance (@luke4696) reported 40 minutes ago

  @FitbitSupport @Google pretty annoying that your workout tracker will just randomly pause if you swipe away to another app…pretty cool function, fix it!

• 
  aztecab (@aztecabhuijing) reported 42 minutes ago

  @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

• 
  Plan 9 From Outer Space (@edwoodplan9) reported 43 minutes ago

  @FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 48 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  A.K.D. (@avasi01) reported 51 minutes ago

  Can’t set up my new Fitbit Air — password reset broken + can’t migrate my Fitbit account to Google. Need help please @GoogleHealth @fitbitsupport #FitbitAir #CustomerSupport

• 
  Ricky/Roy Stick your blue tick! (@Dibber_Roy) reported 51 minutes ago

  @FitbitSupport @googlehealth Getting error 500! What is happening?

• 
  Rico McCoy (@_CoachMcCoy_) reported 54 minutes ago

  @FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.

• 
  mv (@lord_of_own) reported 55 minutes ago

  @madebygoogle @FitbitSupport Fitbit Air is great in what it is supposed to do except floor calculation or stairs. i live in a place with 2 floors and in the office i take stairs but as of now the floor count is 0. My pixel watch 2 was good at it. please get it sorted in next fix

• 
  Tim Hackett, Elder (@timmassage) reported 56 minutes ago

  @FitbitSupport This is the last Fitbit I will own. Every one of them has been trash. I followed directions and still cannot get the screen out of dark mode. Same for the previous 2. Yesterday the band broke off while I was taking it off my wrist. Really? Have some pride