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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (29%)
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App Crashing (20%)
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Online Features (18%)
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Website Down (14%)
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Device Failure (14%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Dee
(@CanadianDee2019) reported
@FitbitSupport Is there a way to submit suggestions? Mine would be automatically taking us out of a race or game once it’s complete so we don’t have to scroll down 5 inactive bingos to reach the one that’s still going. The races, sometimes there’s no option to /
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Philip Lobaton
(@PhilipLobaton) reported
@FitbitSupport Never every gift anyone a fitbit. I got a fitbit from my ex-coworkers when I left my job, it stopped working after a few months and when I tried getting help, I was told that since I didn't buy it, I can't claim the warranty.
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Lindsey Westerhaus
(@LindseyWesterh1) reported
@FitbitSupport can someone please help me with my less than year old Charge 5? It died with 40% battery? I've tried restarting, two chargers, multiple outlets, and NOTHING.
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MrFancyPants
(@CallMeAdams) reported
@FitbitSupport Your most recent update turned by Charge 5 into a brick. Power drains from 100% to zero in four hours. Hourly steps, heart rate, sleep -- all not working now.
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Marcelle
(@Marceydv) reported
@FitbitSupport charge 5 is not working. Tried all the usual fixes to no joy. The battery is running low extremely quickly. Its a waste of money and now I cannot even track my fitness!!!
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alumia
(@Bangali1971) reported
@FitbitSupport @fitbit please send my fitbit back; you have received it in may; talked to several customer support and i did not receive it yet. case 46131141. worst customer care ever.
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Andre
(@AndreTheGeek) reported
@FitbitSupport Can you explain why, if it says I got 6 hours sleep, with 40 minutes of REM, and 55 minutes of deep sleep, then I go back to sleep for another hour, the REM and deep go down to like 15 minutes? I simply don't believe these numbers any more.
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Beth Alyea
(@irishalyea) reported
Anyone else have near constant trouble with @fitbit inspire 2 syncing? I'm so over it. @FitbitSupport
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🤐
(@eishno) reported
@FitbitSupport You not reading the message. You telling me to read articles. What did you not understand. The device is broken, it will not connect to any device hence you will not pick up any registered device. *** to I exchange for a functioning device or get my money back
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E to the what?!
(@BlueEyedGrrrl) reported
@FitbitSupport hello, can someone please help me with my less than year old Sense just dying this morning at over 90% battery? I've tried restarting, two chargers, multiple outlets, and NOTHING. This is not OK for a $300 product to just DIE 9 months into owning it
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Katie Cripps
(@Katierebbeck) reported
@FitbitSupport hello, please could you help? My son’s Ace 2 is not charging. It’s less than a year old. We’ve followed the advice on cleaning the charger and device, and have restarted it. Also tried my daughter’s Ace 2 cable. It’s been temperamental for a while now. Thanks.
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Ashutosh Das
(@AshuDasIn) reported
@fitbit @FitbitSupport Its by far the product you should stop selling as its crap. Battery drain issue 100 to 0 in few hours…Wait 4 months for a FW update hoping to fix it but still issue persist so Fitbit is not serious about the customer neither product.
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🤐
(@eishno) reported
@Makro_SA @FitbitSupport bought a watch for my son's birthday 26 April 2022. Watch malfunctioned. Makro say not our problem. Fitbit has no established platform to speak to anyone. R4K down the drain. Most disgusting service ever from both establishments.
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Diamond Dog Organa 🇨🇦🇺🇦
(@afterexposure) reported
So I just found out that @fitbit / @Google will increase the price of ownership of their smartwatches for Canadians by $138 - PER YEAR. WTF? The only option for local music is Deezer (no Pandora here), and that's $11/month. What a complete f'n crock. No longer recommend
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jill mulhern
(@millyj) reported
@FitbitSupport please help ! My Fitbit luxe is not syncing and I have tried all the usual fixes
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me.
(@NFurneaux) reported
@FitbitSupport hi, I’ve had my FitBit versa 2 for a 1yr and half it been working absolutely fine til about 2 days ago when the touch screen stopped working. I’ve tried restarting it but that don’t seem to help just wondering if you knew what might be wrong?
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Mott Haven Maven 🌆
(@BlvckMagnolia_) reported
@FitbitSupport the heart rate monitor on my versa lite has stopped working. How can I fix this issue ? @fitbit
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seriously_not
(@hey__deary) reported
What is wriling with you @FitbitSupport ? After month of phone calls and mails, broken promises from you and a lot of time invested by me I FINALLLY received a mail today, with a code for the refund you owe me... But guess what? Registration...
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mike williams
(@Mikeemikeaw) reported
@t_123hill @fitbit @FitbitSupport The moral of the story is they don't care. Push out templates answers to their complaints. And continue not to resolve, but adamant on deliver **** customer service. #shitbit
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Ashutosh Das
(@AshuDasIn) reported
@fredibear1 @fitbit @FitbitSupport The battery drain issue still persists even after fw update. How about fitbit taking an action to refund us.?
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Tina Henderson
(@C_tina_h) reported
@FitbitSupport @fitbit your watch quality has gone down and I won't be purchasing another. Your customer service is terrible and does not support fitness goals. #LastFitbit #dobetter
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Liam Victor Delahunty.
(@liamvictor) reported
@FitbitSupport No issue, it just ran out of juice and I hadn't noticed. Thanks for checking with me.
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Lord Nyves
(@bromeetsplanet) reported
@fitbit is dogshit. Hasn’t synced properly in months. Have to wait forever to sync, if it does at all. Followed instructions on google searches. It is just a bad product.
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Cat James
(@ddebiase) reported
Customer service, tech support and apparently product quality is way down @fitbit. Been using them for close to a decade but I’ll be shopping other brands moving forward. #disappointed #Charge5 #ugh
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srestha
(@srestha93079850) reported
@fitbit fitbit I am using Fitbit charge 5 ...i initiated the update process for my tracker yesterday...but after that my fitbit's screen just froze and it's not working.
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CVP23
(@kittenhobbes) reported
@ellep05 @FitbitSupport I've had the same issue for months. Fitbit seem unwilling to resolve.
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Bhaskar Dutta
(@Bhaskar23827662) reported
@FitbitSupport Within 7 months my belt's clip of Fitbit Sense broke, preventing me from wearing the watch. Repeated calls went unanswered while the email ids were shown invalid. It's unexpected seeing such bad customer service. Would be helpful if Fitbit looks into the matter.
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alumia
(@Bangali1971) reported
@FitbitSupport you have received my Fitbit in may; case 46131141. people know how bad your customer service is; #bad_customer_service
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Khawar Khan
(@kakhan) reported
@fitbit seems to've gotten worse since acquisition by @Google . As a long time fitbit wearer i've made 5 phone calls to get replacement of an in warranty device which is dead & all i get is "we've escalated your request". Worst customer service ever. #FitnessandHealth @parkjames
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Ashutosh Das
(@AshuDasIn) reported
@FitbitSupport Hello team, #even after so called FW update fixing the battery issue still my battery lasts few hours in charge 5. Need a refund or lets go to law suit your call