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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (47%)
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Online Features (18%)
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Errors (16%)
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Website Down (11%)
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Device Failure (5%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors | |
| Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Denise Rosenberg
(@Rosenberg196) reported
I’m currently on hold with @fitbit @FitbitSupport a supervisor refuses to come to the phone to deal with an on going issue I had since March. The absolute worst customer service I have ever had. #neveragain would I purchase or recommend this product to anyone.
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Ramesh Nama 2110
(@medhanama) reported
@FitbitSupport 8 months already still no update.. this is very bad.
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Supriya Sodhi
(@supriyasodhi) reported
@FitbitSupport In fact I think it's better to continue the conversation here. You claim to have great after sales support, you claim to have devices that last for days and yet your software update caused my perfectly working device to get absolutely messed up and I have received no help so far
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Big Tucks
(@TuckerOnline7) reported
Poor customer service @fitbit @FitbitSupport @FitbitUK can't get them to deliver a product or get my money back
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Michelle
(@ZomMichelle) reported
@FitbitSupport @BeeFitzy007 Sorry to tell you *** but their recall is a scam. After 5 months of waiting, i don't think they are even planning to issue refunds at all
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Michelle
(@ZomMichelle) reported
When you ask @FitbitSupport they can't even help you or tell you what is going on. They just don't know. Recall center also doesn't know when a refund will be issued, so it's basically a lost cause for us. We are like waiting for nothing
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Satyen Verma
(@satyenverma1) reported
@fitbit @FitbitSupport was told that refund will come on Payoneer account. Since then I have been trying to call back on the refund status but not they ask give us Registration reference number to see your request as I don't have registration number they can't help (2)
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Ashley Otieno 🇨🇦 🇵🇭
(@ashdoesfood) reported
@fitbit Thanks, I sent a DM. And those tips are terrible, I haven't changed any settings in order for the battery to die this fast and having to turn off settings that you bought a Fitbit for is ridiculous.
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Gemma Waller
(@jimjambingbang) reported
@FitbitSupport my husband received a virtual prepaid card as a refund for his iconic. He has followed all the steps and registered, he has made one small transaction using the card but can no longer log in to the site. Contacted b4b payments but can’t get through, help please!
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Julianne Townsend
(@JulianneTWeston) reported
@FitbitSupport Hello, my charge 2 won’t display or buzz my incoming calls and text messages anymore. How can I fix that?
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Robyn Figueroa
(@RobynFigueroaRN) reported
@fitbit You also might think @fitbit will stand behind their products and actually issue a refund on a recalled ionic. But you'd be wrong. 5 months and waiting for my refund.
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Peter ♻️ 🧢
(@Petemode) reported
@FitbitSupport my Fitbit charge 5 that I bought in February is no longer working. I haven’t done any unusual. This is my 3rd Fitbit, please help.
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Supriya Sodhi
(@supriyasodhi) reported
@FitbitSupport Don't you think others who might be considering spending upwards of a $150 to buy a smartwatch might want to know what happens after a year when it suddenly stops working? I think they would. Also, its been 1 month of no help from you guys so...
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jorge veytia zazueta
(@discfunkcional) reported
@patylicius @fitbit Don't waste your time, they're going to tell you it's your problem and they're going to wash their hands...and they're going to give you a discount so you can keep buying their crap
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Beki
(@BekiMannering) reported
@FitbitSupport just sent you a DM as my versa 3 is broken, it is on a loop displaying the logo and won't reset. Only had it a month so I hope you can help
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Alli Lipman
(@alli13lip) reported
@FitbitSupport So disappointed with Fitbit support. Ordered a Fitbit that has never arrived, trying to get help from Fitbit is impossible. I am upset and really disappointed!
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Laurenjmorris
(@laurenjami) reported
@fitbit have got the worst customer service I've ever come across - won't replace my product that has broken twice in the past year, refuse to transfer me to somebody that can help and have been actively ignoring me for the past week along with the rudest customer service staff.
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Candy_Cough
(@CandyCough2) reported
@FitbitSupport Hello! I have recently encountered a problem with my Fitbit. The wristband broke, but that wouldn’t have been much of an issue if the band connector hadn’t gotten stuck. I’ve been trying to get it out for a few weeks now, but to no avail.
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jorge veytia zazueta
(@discfunkcional) reported
@lesleyr23 @fitbit Don't waste your time, they're going to tell you it's your problem and they're going to wash their hands...and they're going to give you a discount so you can keep buying their crap
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karen sandrock
(@Sandmathrocks) reported
@FitbitSupport When I go to my "custom" list in the food log, and I try to scroll through my list of custom-created items, every time it crashes and sends me back to the main app screen. I've already uninstalled and reinstalled the app. Can you help please?
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Satyen Verma
(@satyenverma1) reported
@fitbit @FitbitSupport I am facing issue on Iconic Recall program from last 2.5 Months. I could not find India as country on your registration page, called customer care and was directed to Disable the device sync directly from my Fitbit profile without registration and .(1)
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BuzzyBee007
(@BeeFitzy007) reported
@FitbitSupport I processed and disabled two of my Fitbit ionics back on the 18th May. I have STILL not received my refunds? That's 11.5 weeks!! The emails promised refunds within 3-6 weeks? Please help.
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Shiny Jirachi
(@Shiny_Jirachi) reported
@fitbit Hey guys. My FitBit Luxe screen has been acting like it's shorting out (screen darkening, randomly colored lines appearing, etc). Is this a known issue with the Luxe? The device has not been submerged in water.
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Funky
(@Funkster73) reported
@fitbit Shame the software for the watches has gone backwards. The charts are terrible. Doesn't matter what the watch offers if the interface is a pain to use.
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Adrien Gauthier
(@speederpoussin) reported
@fitbit I can't change the time of my versa even if I tried total reset and can upload my data via the app. Can you help me? Thanks
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Satyen Verma
(@satyenverma1) reported
@fitbit @FitbitSupport Can some help now to generated the Iconic Refund registration number as I can't register my device which is already blocked from Syncing (4)
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Sean Stowell
(@seanstowell) reported
@fitbit rubbish £250 watch broken again after multiple replacements - I want my money back .. I need a watch ..!!!
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Michelle
(@ZomMichelle) reported
@Stevejo52766426 @FitbitSupport Their recall is a scam. After 5months of waiting, i don't think they even have plans to issue the promised refund. They can't even tell the status, which is basically telling us that they are not processing it at all
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Supriya Sodhi
(@supriyasodhi) reported
the @FitbitSupport was no help at all and the @fitbit community is full of the same experience in terms of your latest update causing the battery to drain super fast! great going! Beyond disappointed and shocked at your support for your customers
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Bruce Robertson
(@tbaggin_u) reported
@fitbit your customer service might be the worst I have ever experienced. Not one reply or solution on my almost 3 month problem. Ticket was created in June! Plain awful!! I will be running over this watch with car!