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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (58%)
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Online Features (15%)
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Website Down (8%)
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Errors (8%)
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Device Failure (7%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Vermilion Bay |
Errors | |
 Cedar Rapids |
App Crashing | |
| Toms River |
Online Features | |
| Vancouver |
App Crashing | |
| Olympia |
Online Features | |
| Parkland |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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catherine senior
(@catherinesenio8) reported
@tobyw_w @FitbitSupport I’ve had the same issue and after doing the reconnecting it’s not syncing new exercise 😐 I’m assuming just waiting until they’ve fixed something will be the solution!
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Jeff G
(@num1cboysfn) reported
@FitbitSupport Just threw my Charge 3 in the trash. It will not stay connected to phone no matter want. Calls to the “Help” center do not work. Every process you are told does not work to keep this thing connected. Anyone reading this DO NOT BUY A FITBIT. They offer no help
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BruceDC
(@Bruce35dc) reported
@fitbit is Fitbit still down for maintenance? When will it be back working?
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Jyoti
(@jyoti19902) reported
@FitbitSupport Thank u so much.... problem is resolved👍🙏💐💐💐
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Purpose to Produce
(@Purpose2Produce) reported
@williger @fitbit The lack of sleep you get is alarming either that or this is a terrible review for Fitbit
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Erica Zornes
(@ebzornes) reported
@TGyton @fitbit @FitbitSupport Buy an Apple Watch...all their products are low quality and pieces of the app are constantly down.
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Jeff G
(@num1cboysfn) reported
@FitbitSupport Again met with no answers and too bad so sad our devices don’t work. I would not recommend a FitBit to anyone as their customer “support” is all stall and no answers.
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thebonumvitae
(@thebonumvitae) reported
@FitbitSupport Thanks. The issue with the SpO2 was on my end, I wasn't aware that SpO2 was an app and that it wasn't updated. I updated it so I will see how it goes tonight. I didn't see anything in the article regarding why the HRV readings aren't being populated.
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Ramsay Wood
(@ramadam1903) reported
@FitbitSupport @sami_sundell I have had the same issue today, i would suggest this issue is impacting more than a couple of users
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Lee Towers
(@leeatowers63) reported
@fitbit Poor customer service and unable to resolve issues, hide behind warranties and glib platitudes
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Dilan Dissanayake
(@deendilan) reported
@StravaSupport @AndyAsh1985 Had of same issue. @FitbitSupport are you working on this ?
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DDALM
(@DDALM01) reported
@JonNealAlan @Jason @fitbit Now that I think about it, no offline spotify is actually lame 🤔
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Wille 🇸🇪🇫🇮🇬🇧🇨🇭
(@wfaler) reported
@Jason @fitbit your fitbits last longer than mine. I had 3 warranty replacements in a year. Gave up when the fourth broke down as well.
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Jonathan Neal
(@JonNealAlan) reported
@Jason @fitbit ✅ Great hardware ❌ poor battery ❌ no offline Spotify
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Shaima Ebrahim
(@shoshay85) reported
@fitbit i get a notification about location access everytime i open the app 😩😩😩 Plz help!
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Toby Westcott-White
(@tobyw_w) reported
@FitbitSupport It didn’t work unfortunately! Probably an issue with @StravaSupport
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Benjamin Torrero
(@bentorrero) reported
@Jason @fitbit Same here, worst customer service also. They literally recognized it was faulty and refused to change it
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**** TRUMP AND HIS FAMILY!!
(@IvankaOf) reported
@Walkingspree is the worst walking app in the entire world. Don’t worry @FITBIT they got nothing on you!
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nullrend
(@nullrend) reported
Pretty sure I walked at least 15 miles at work and my ****** piece of **** @fitbit says I walked all of 345 **steps**
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Rollie Jenkins
(@RollieJenkins) reported
@FitbitSupport My Fitbit display is getting very dim. It can no longer be seen outside. The brightness level is set to “Normal”. I have restarted the device multiple times. Please help.
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B
(@BrendanDonahu17) reported
@FitbitSupport hi there. I bought a new Fitbit but it keeps falling off my wrist. It finally fell off and cracked the screen. Can you help me with a refund/exchange?
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Patrick
(@cpppatrick) reported
@Jason @fitbit I had a Charge 3 and it was a piece of ****. It died on me, and the replacement died two months after I got it. I picked up a Garmin Forerunner 945 and have been incredibly happy with it.
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Alex Bromage
(@AlexBromage) reported
@Jason @fitbit I had exactly the same problem. But I couldn’t face trying an Apple Watch again. I’ve had a garmin for 2 years now and love it.
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Tattooed Guider
(@TatooedGuider) reported
@andShen @FitbitSupport My BF had same issue, so seems to be a service wide issue.
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Kevin Hector
(@_kevinhector_) reported
@FitbitSupport @tobyw_w Same problem here. Logged out of both, revoked access, etc. No joy.
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Ben J S Mitchell
(@Mr_BMitchell) reported
@fitbit I noticed last night that my Fitbit is skipping a minute only reason I know this is at 4:40pm I made myself a coffee then I saw it jump to 4:42pm also it kept freezing & then next it went back thirty minutes & has been like that ever since. Any help please
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kevin
(@fighterofevil) reported
@Jason @fitbit Sorry for bad luck. I've had a Fitbit Ionic run for three years. Holding out a new Fitbit running WearOS.
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Drakgon
(@Drakgonator) reported
@Jason @fitbit With their two year warranty and the ability to pretty much free upgrade (or small fee) to a new fitbit each time it breaks.... its not too bad
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Martin Bakker
(@Martin2Bakker) reported
@FitbitSupport @sami_sundell I got the same issue today
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Jinaraj
(@Jinaraj14) reported
@FitbitSupport my ionic was prompting me to update the software and did promptly and now ionic is not able to detect the calories burnt, distance ran etc. For the past two days I ran 5 kms below 30 minutes and ionic is not giving me the distance and says I burnt 31 calories. Help