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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (29%)
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App Crashing (21%)
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Online Features (13%)
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Sign in (13%)
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Website Down (13%)
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Errors (13%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Lilac
(@oldernsmarter) reported
@jaydee1389 @fitbit What? That's bullshit @fitbit needs to fix this NOW
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MJG
(@mojogavin) reported
@FitbitSupport versa 2 screen stuck on reset failed screen. Please help
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Becc Moore
(@BeccMoore) reported
from
Melbourne, State of Victoria
HELP @FitbitSupport my exercise app has stopped working. It just crashes every time and won't open! I've reinstalled and logged back in but no good...
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Dan
(@Dan17630613) reported
@fitbit fitbit Sense is the worst version fitbit produces. Can’t tell you how many times I have issues charging it. Don’t waste your time, go Apple Watch. They make the best everything. Their products just work. Unlike all the competition trying to catch up
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PaulRich Ph.D
(@Everett29811466) reported
@FitbitSupport Hi, I wrote about accidentally hit wrong place in my iPad mini and you immediately signed me up for premium Fitbit. N how do I get back to how I uses my Fitbit before this error. zPaulRich Ph.D @Everett24811466. Thank you.
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Jen
(@NYC_Jen_) reported
@FitbitSupport Customer service for FitBit is the worst i have ever experienced.
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Nina O'Brien
(@NinaOBr77619554) reported
@FitbitSupport free 12 months Premium subscription ends 21st but I can't figure out how to cancel (poor instructions which don't work). Please help.
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BharathKumar
(@BharathKVuppala) reported
@fitbit one of the worst customer service I ever experienced in my life
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Rye Guy Carpe
(@CarpeDeezTweets) reported
@FitbitSupport My time will now update. How do I fix this?
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Cole
(@colethetechie) reported
@FitbitSupport My grandmas FitBit account seems to be locked. There was an unrecognized password change back in November in their email inbox. We can’t seem to change the password now, either. It appears that I can’t do a live chat without signing into the locked account. Help!
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TwiztedJedi
(@jaydee1389) reported
@daniellesimps27 @FitbitSupport This is the second time mine fails just out of warranty. And they don't help although I take really good care of my fitbit, dont get it wet and dont over charge it. You should check their website on this issue.
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Khalil
(@khello95) reported
@FitbitSupport I just said that on fitbit community it was not working!! Please take it under consideration here
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Raju Patil
(@RajuPat49668685) reported
@FitbitSupport My Fitbit Versa not getting charged ? I’m in India and seems you don’t after sales in India.please help
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Peach Stephens
(@StephensPeach) reported
my @fitbit is 13 months old and is already broken :( it says its connected to charge but will not change from 4%. this is my 3rd fitbit that has broken prematurely #TRASH
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DigitalNomad
(@IMANomadDigital) reported
Just bought #Fitbit and realized it wouldn't allow u to play offline music. @FitbitSupport returning the sense!
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justhereforfun
(@justhere4fun321) reported
@FitbitSupport I factory reset my phone; forgot my password ; reset it 3x but still can’t log in. Help!
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TejasKat
(@TejasKat) reported
@FitbitSupport Just found your reply. Already deleted @Pandora. Getting @Spotify set-up. Long time customer at both 🎶 sites. The problem was with your download not having the last 2 Versa and products on it. The HP app would not recognize the Versa 3. I want the data back Pandora gobbled up.
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Shae OPULEEEEEEEEEENCE Barry
(@shaeliz92) reported
The clock face of my @fitbit Sense has just kinda popped off and even though I've tried to push it back in, I can see it's not 100% secure, like wtf. Such an expensive watch and I'm too paranoid to wear it now, I know one clumsy knock from me and it'll be gone.
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Beth Hudson
(@Beth_Huds) reported
Bought a @fitbit May last year and it has never worked. I have spoken to customer support multiple times they just say it's a known problem they're trying to fix but don't know when it will be fixed. Nearly a yr later, they are refusing to refund or replace. Don't buy Fitbit...
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Lorrainemcgowan54@gmail.com
(@Loz13060322) reported
@FitbitSupport @koprtop I'm having the same problem on my Huawei p30 Pro, version 11.0.0
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getreal
(@citycntrybeach) reported
@fitbit wtf? Why doesn’t the fibricheck work on versa2 I thought I bought one of the newest versions but the charge version has it???
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Ratnadeep Shah
(@RatnadeepShah) reported
from
Hadapsar, State of Mahārāshtra
@FitbitIN Please share your service centre contact number and address from Pune, Maharashtra. I'm facing issue with Fitbit versa lite since last 6 months and unable to locate Fitbit authorised service centre. @fitbit @FitbitSupport
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GeneralPizzaPhantom
(@phantom_pizza) reported
@FitbitSupport Hi! You have stoped answering my issue via DM, can you please check my question there and get back with a answer?
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Tall Emily
(@tallEmily62) reported
@fitbit please fix your app. There are issues with logging things and the app is having trouble connecting to my watch. Yes, I've done everything by restarting my phone, the watch, disconnecting Bluetooth, setting the device up again from start. So it's YOU, not me lol.
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TejasKat
(@TejasKat) reported
@FitbitSupport I just remembered I have a small (wimpy) HP Windows 10 laptop I bought for my weather station, that didn't work very well. Will get that out of storage, booted up, and get the Fitbit Connect running. Thanks for your help. Will let you know within the hour (hopefully) if it works.
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Peach Stephens
(@StephensPeach) reported
my @fitbit is 13 months old and is already broken. This is my 3rd fitbit that has broken too maturely :(
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kristy white
(@ozzowhite) reported
@FitbitSupport hi there I have a verse 3 which I got as a birthday gift in December. It’s not charging. I have tried all of the trouble shooting. This same thing happened about one month ago Then miraculously it worked / charged again. Appreciate your advice
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Shivam Kandoi
(@Shivam_Kandoi) reported
@FitbitIN @FitbitSupport Bought a sense device, there is a problem since when I bought it. You yourself closed the complaint without resolving. If you dnt intend to solve, let me know clearly so that I can take action against you. What's point to spend so much ?
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Alexandra
(@AeroEngAlex) reported
@FitbitUK @FitbitSupport looks like I’m making the switch to @MYZONEmoves Also looking at consumer rights as you’ve completely mis-sold products that are less than substandard and have issues your team are unable to fix and still have them on sale.
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Mel Atonin ™ 🍄🍄🍄
(@MushroomWonders) reported
@FitbitSupport Hi. The restart sorted it. Seems quite a common occurrence. Are your Devs looking at a fix? Cheers. 👍