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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (29%)
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Errors (22%)
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Online Features (20%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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carol
(@carrie52267782) reported
@fitbit can we please get a fix? 3 days?
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Damian RJ Smith
(@DamianBrighton1) reported
@FitbitSupport There is no error message. And my internet connection is solid
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Maxxine posner
(@maxxine_posner) reported
@FitbitSupport I charge my device (charge 3) and 5 minutes later it dies. I’ve had it for about a year and never had this problem. Let me know what I can do! Thank you
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Hannah Barfield
(@barfield_hannah) reported
@FitbitSupport the app is not working properly since the last update!! The sleep function does not work. It tracks sleep, but whenever I open this part of the app is sticks and you then have to close the app as you can’t go back or get the app to do anything else.
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Rupal Vajar
(@rupsvaj) reported
@FitbitSupport hi I have bought a Fitbit charge 2 the wristband pings off my wrist I've had it just over 2 years and am not sure of the guarantee for the wrist strap? Please help!! Thanks
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Texas Red Velvet
(@texasredvelvet) reported
@FitbitSupport @kalikambo I’ve had the same issue the past few mornings. Came to Twitter to if others did as well & looks like they are. Is this possibly an app issue & not individual issue?
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Walter Audisio Priorities
(@rhorsman) reported
@FitbitSupport Thanks for the quick reply. 1) Charging cable is the one that came with the Sense. I do not have another one. 2) I did multiple restarts before the battery was completely drained. It did not fix either issue. Next steps?
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Damian RJ Smith
(@DamianBrighton1) reported
@FitbitSupport hi. Is your site down? Been trying to purchase a new fitbit all morning.
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Lesley
(@Lesley64258482) reported
@FitbitSupport I got a charge 4 fir Christmas and since I’ve had it the app doesn’t record my heart rate as it did before and the fat burn/ cardio recordings seem very odd. Can you help?
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Catrin Steward
(@catrinsteward) reported
@FitbitSupport Hello, @FitbitSupport. I’m not seeing my sleep scores for the past two nights. I’m uncomfortable navigating Twitter communication. Is there another method of contacting you? I have variously logged out, deleted the app, shut down my phone and checked my settings. Help?
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ND_1964
(@ND_1964) reported
@FitbitSupport still having trouble with the Ap. It keeps freezing. Is this a known problem ? Or just me.
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Lindsay Eaves
(@__leaves__) reported
@FitbitSupport There is also a problem with activity tracking - my Versa 2 no longer vibrates at 1km increments when tracking walks. Both these problems started with the last firmware update.
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David B Hendo
(@hendo7d) reported
@FitbitSupport ...And they still haven’t fixed the iPad Dashboard issue. I refuse to waste anymore man hours helping them debug their own problems!! I use Surge & Ionic on the iPad. That’s all I’m sharing! Now fix your problems!
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Monika N
(@MonikaNiemiec3) reported
@msree60 @FitbitSupport If you waiting for any issues to be resolved by @FitbitSupport you wasted your time! All what you can get from them there are the same standard replies send out to everyone! There is no support! I tried get my issue resolved for a week now without the success!
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LAURA KRUEMMEL
(@laura_kruemmel) reported
@FitbitSupport The issue doesn't appear to be with the charging....battery is currently at 75%. No data is displayed on the screen
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Nara
(@narabobara) reported
Really thinking about dumping the @fitbit. Have already had to replace the pebble once and the new one is having the same issue a few months in. If you can’t read my heart rate for two minutes straight what is the point? #disappointed #promiseimnotdead
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Aishling Redmond
(@aishlingred) reported
@FitbitSupport hey could someone message me back regarding a problem I lodged at 13.15 today. Thanks.
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Lorraine E Wilson
(@travel_lorraine) reported
@FitbitSupport Hello there. Are you swamped on customer support? No-one responding on DMs and customer support on app taking no messages. Has there been another server issue?
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Cynthia J. Tutera
(@CynthiaTutera) reported
@FitbitSupport I have a text message on my Versa Lite watch that I can not delete. I deleted it from my phone messages but it will not clear from my watch. What can I do? Please help.
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#HelloMyNameIsBecky
(@Beckypedia33) reported
@FitbitSupport I cant log in to the app, is there still an issue? Please help....
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AssedBaig
(@AssedBaig) reported
My @fitbit sense overstates the number of steps I’m taking, by around three times. Not sure why or if there’s a fix. Anyone else face this issue? My Garmin and even my phone is more accurate on general daily activity. It’s fine when I tell it I’m actually going on a walk.
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Barbra Bond
(@bondba1968) reported
@FitbitSupport Since that outage my Fitbit hasn’t calculated my sleep correctly. I think there is still an issue!
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Graham Staff
(@GmsStaff) reported
@FitbitSupport i need help as my Deezer wont update
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Kali
(@kalikambo) reported
Hey @FitbitSupport, after the latest iOS update, the app keeps freezing whenever I try to see sleep data. Any tips on how to fix this?
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Shoaib Taimur
(@shobz) reported
@AssedBaig @fitbit It's been buggy lately. Showing twice the exercise time, not syncing properly or logging.
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Matt Smith
(@mattsmith321) reported
Hi @FitbitSupport. Running Fitbit 3.39 on iOS 14.4 on iPhone X with Versa 2. After syncing in the am, going to Sleep page now takes 10-15 secs for last nights sleep to appear. This is new this week. Has been great for 2+ years. Suggestions? Known issue?
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Amar 🇮🇳
(@AMARNATHJHA) reported
@FitbitSupport I received a Charge3 replacement yesterday via DHL China , but sad to say that the same is not working even after charging for several hours, it vibrates on charging cable connect but no display. My sincere discontent on the quality of product & services,
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Lindsay Eaves
(@__leaves__) reported
@FitbitSupport There is a problem with the Versa 2 heart rate tracking / active minutes since the last update. I’m not getting anywhere near the usual active mins. A 40 min high intensity cardio workout got me 1 min in the fat burn zone.
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debra fairhead
(@debra4franklin) reported
@FitbitSupport i have been having trouble with my fitbit for several days now, cant even connect,, can’t even use my fitbit watch,as it has wrong time on it,,due to not being able to connect or syn app to phone or watch
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Kat Szreibzzz
(@Kat_xo) reported
Hey @FitbitSupport there are lines on my fitbit making it look pixilated. How can I fix this.?