Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Online Features (29%)
• App Crashing (24%)
• Errors (24%)
• Website Down (10%)
• Device Failure (10%)
• Sign in (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Zürich	Website Down	7 hours ago
Hamburg	Device Failure	2 days ago
Seattle	Online Features	4 days ago
Wolfsburg	Errors	2 months ago
Oldenburg	Sign in	2 months ago
Hamburg	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  awalmartparkinglot ✨🪩🕺🏼🖤 (@awalmartparking) reported 2 minutes ago

  they turned @FitbitSupport into @googlehealth and now the app is so garbage and the calories tracker is essentially nonfunctional 💔 how could u do this to me

• 
  Beccybecster (@beccybecster) reported 4 minutes ago

  @RJ5400 @FitbitSupport Tbh with this new issue and the news that Fitbit is changing to google fit I feel I may as well buy an Apple Watch!

• 
  Texas Peaker 💪 (@PeakerNation) reported 5 minutes ago

  @southlondonphil @googlehealth @FitbitSupport My charge 6 wasn’t able to sync after the changeover. Support told me to return it since it was under warranty. Waited over a week for the replacement to arrive and when it did it wouldn’t sync either! Problem was finally fixed by someone in support who knew what they were doing.

• 
  Justin (@crossbosox) reported 7 minutes ago

  Gosh. #Fitbit app is terrible now. @Google ruined the whole dang thing. @FitbitSupport hope changes are made soon. Everyone I've spoken with about it hate it

• 
  subba Taniparti (@subbu1299) reported 8 minutes ago

  @GoogleSupport @FitbitSupport Brand new Fitbit Air bricked by Google Health migration bug. Frontline support refused escalation & told me to "make a new email." Hitting retail return window due to your broken identity systems. Case: 8-8532000041470 Bug: b/516591953 Review ASAP!

• 
  Simon Atherfold (@Grumpysworld1) reported 9 minutes ago

  @FitbitSupport It won't let me send a private message. I just want some help please?

• 
  Kelli Bachman (@kabachman) reported 11 minutes ago

  So @FitbitSupport won't help me with ANYTHING.....neat

• 
  @MikeBeach (@mike123qwe) reported 12 minutes ago

  The Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle

• 
  Sanjay D (@sanjayk0303) reported 13 minutes ago

  @FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me

• 
  Rǝkha (@rekh01) reported 23 minutes ago

  Google Health app is not a patch on the old Fitbit version! If it’s not broke don’t fix it! @Google @FitbitSupport #Google #GoogleHeath #FitBit

• 
  PAR | Rose 🔜 Japan (@romanova) reported 24 minutes ago

  @clevermonkey93 @FitbitSupport I'm having this issue too. Bummer they don't have it fixed.

• 
  Kelli Bachman (@kabachman) reported 26 minutes ago

  My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.

• 
  jiminiowa (@jimmyd108) reported 28 minutes ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  Charlie Fenton (@CharlieFenton2) reported 29 minutes ago

  @ambientshitpost I agree, after trying to find it (why does it look so different?), they have just cramped so much in and it's now so unintuitive. What happened to 'if it's not broke, don't fix it?' @FitbitSupport

• 
  Carole Williams (@CWilliamsK12) reported 30 minutes ago

  Someone please help! Neither @Google nor @FitbitSupport is responding.

• 
  Bessents Mean Right Hook (@BessentsFist) reported 31 minutes ago

  The Fitbit Air is *** @Google @FitbitSupport. FAILS to accurately log calories - I actually think it's just making **** up. I literally just did a 1k calorie burn and I'm logged at 350 on this stupid thing. Updates coming?

• 
  Marty (@fishtale13) reported 32 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  Plan 9 From Outer Space (@edwoodplan9) reported 34 minutes ago

  @FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.

• 
  andy elton (@EltonAndy) reported 35 minutes ago

  @FitbitSupport I have a permanent red light on the back of my charge 5 and no display on the front. I've done a hard reset using the charger cable. This fixed the problem, but less than 5 minutes later it's back to red light and no display. Please advise next steps.

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 36 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  themainapp (@themainapp) reported 39 minutes ago

  @FitbitSupport sent you multiple DMs about issue with my Fitbit air and received no response. Are you going to provide support or not?

• 
  Billie Rose 🇮🇱 🎗️ 🇬🇧🇺🇸 🇺🇦 (@BillieRose99851) reported 40 minutes ago

  Just updated my @FitbitSupport app and now I'm stuck with the terrible @googlehealth new layout. It's too busy, too many side swipes and just generally chaotic. I want simple information in an uncomplicated format. @GarminUK here I come!

• 
  Remixkid DCardinal (@DJDCardinal) reported 42 minutes ago

  @FitbitSupport Hi, I have 2 Fitbit devices, one of them an orange hue has developed at the top of the screen as well as the watch becoming glitchy. the other has a ❌ and lost sync data and won’t connect to the app, have reset both watches several times with now luck. Help!

• 
  Lex (@TheLexTimes) reported 46 minutes ago

  Hi @fitbit how does one report potential security incidents to the team? I’ve had intermittent issues with my Fitbit where it unpairs with my phone and displays an error message “no phone contact” and for a brief moment the health data becomes inaccurate.

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 46 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Fitbit_DE (@Fitbit_DE) reported 47 minutes ago

  @kareem32003 @FitbitSupport @kareem32003 Hi, there. Sorry to hear about the trouble, and thanks for the photo, and for trying a fix beforehand. To take a closer look, please share your Google Health email address, full name, and country of residence with us via DM.

• 
  Rob Williams (@codeslubber) reported 52 minutes ago

  @Google just passed $4T in market cap. This week @Fitbit rolled out new sleep tracking and it's a complete jackass disaster. The old one I thought worked well. Now, the watch tells me one score, the app a different one, and apparently if you ever wakeup at all in the night you cannot have had great sleep (which is complete BS). Yes I know I already griped about this but here is today's new spin: if you are scoring things, and your scores whipsaw all over the place and are just pulled out of your ***, please just ***. Can I just get the data from the watch myself? next up, on @Apple I could and did, BUT the problem is those idiots admitted their monitoring of deep was not accurate because it would have taken too much battery to be correct. *** to them too!! #everythingisbroken

• 
  Matthew Amick (@RunningAmick) reported 54 minutes ago

  @FitbitSupport Help! My Fitbit Charge 5 just completely stopped working yesterday. Can you help?

• 
  Ramit Sheth (@ramitsheth) reported 57 minutes ago

  Fitbit watches are for use of only 1 year. Incase anything happens,company doesn't listen to or gives any support. Don't spend thousands of Rs to buy watch for 1 year,go for other brands like Garmin.Worst company. DONT BUY FITBIT WATCHES @FitbitSupport @FitbitDev @indiafitbit

• 
  Mouzzam Mehmood Mukadam (@mouzzam_mehmood) reported 58 minutes ago

  @FitbitSupport my Fitbit air almost never gets the distance I tried to manually set the stride length and it still never gets it right. How do I fix it ?