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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Trev Robertson
(@SportingDarley) reported
@FitbitSupport Hi can’t sync my Versa Lite and it doesn’t keep time….what can I do?….help please!!!
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LKPhilpot2015
(@philpot2015) reported
@fitbit The new dashboard layout is HORRIBLE. Bring back the old one. If it isn't broke.... don't fix it.
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Abhishek Deodhar
(@AbhiVDeo) reported
from
Thāne, State of Mahārāshtra
@FitbitIN @fitbit @FitbitSupport I need help regarding my order: 210722-5529-2501197. While placing order the intimation for dispatch was 24 hours. Now the seller is saying it will take 3-4 weeks!
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MissAnthrope
(@MissAnthropeDFW) reported
@FitbitSupport But not the exercise app. It's been CRAPPY since day one, then you DM me and email me to ask about it and DON'T ANSWER ME. WORST. CUSTOMER. SERVICE. EVER!!! If you're not going to answer customer emails and messages, WHY DO YOU REQUEST THEM?!?!? HAD it with @FitBit AND @Google
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Jason Crowe
(@JasonCrowe1984) reported
@FitbitSupport @FitbitUK can someone please get in contact ASAP as we have an issue once again with the Fitbit Charge. Thanks in advance
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Kaz
(@ollyarmyoftwo) reported
@FitbitSupport hey my fitbit keeps counting my sleep as stationary time. Any idea how to fix this?
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gianpaolo tirocchi
(@japester79) reported
@FitbitSupport hi support. My sense doesn’t want to charge any more. I’ve cleaned the contacts and I know the usb adaptor is good. Help!
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Ishita Chaturvedi
(@IshitaChaturve8) reported
@FitbitSupport @FitbitIN I want a refund on my Fitbit. I cannot deal with the same problem in 2 MODELS!!! Fitbit went blank suddenly. Is this the quality of your product? I am very disappointed.
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Claudiahennessy
(@Claudiahenness4) reported
@fitbit Yeah don’t bother. I bought the luxe and have reported a problem on one of the guided programs on it. 4 weeks so far and no update, no fix, just repeated requests for me to be patient. Fitbit help your loyal customers or you will lose the loyalty.
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Claudiahennessy
(@Claudiahenness4) reported
@fitbit how long til someone deals with my issue?? Please give me a time frame. No more generic requests to be patient!
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Patrick
(@_Mirror_man) reported
Just synced my @apple health data via an app with @fitbit data this was a disaster ... as the health data already goes to Fitbit and now I have double data on my apple device #wtf I am a noob
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Sofie
(@Sofie54328368) reported
@FitbitSupport Not helpful. I log food in MyFitnessPal and the issue is that as I modify calories in MyFitnessPal it doesn’t update correctly in FitBit app… FitBit only ever adds calories if I add them in MyFitnessPal, but FitBit doesn’t subtract them if I remove calories in MyFitnessPal.
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christy varghese
(@go4christy) reported
@FitbitSupport I never received any communication regarding this issue in email.What’s the local contact #
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telmc
(@telmckeown) reported
@FitbitSupport morning. My ionic won't record enhanced sleep details, been going on for 11days now. I have tried all the usual remedies, can you help.
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Kendra Rushlow
(@Kendra_Rushlow) reported
@fitbit @FitbitSupport fix the app! All my days worth of exercises are disappearing!!!
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Charles Simoes
(@simensayz) reported
@FitbitSupport I noticed a defect with my Versa 3 charger where one of the four pins is depressed and brought it to your attention on 13 July 2021, well within the warranty period. Your response is not helpful inspite of the fact that many users are facing the same issue.
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Hazel Gillett
(@gillett_hazel) reported
@StaceyMissayn @MichelleJS71 @FitbitSupport I’m having the same problem at the moment! 🤬 they have confirmed it’s faulty but just outside it’s warranty & have in writing that they say “Fitbit devices are made to last” but can only offer me a discount that matches the sale price!! Joke!!
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Deepak Kumar
(@dpkbit) reported
@FitbitSupport I installed the app fresh on my new mobile, still facing the same issue
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Vicky Twentyman
(@twennypenny) reported
@navinailani @FitbitSupport @fitbit They don’t help that’s the problem there is nobody in place to deal with repairs we have to buy new 🙈
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yaagna
(@guddu57) reported
@FitbitSupport Hi I've got a fitbit charge 3 , the screen ain't working ..have tried resetting but didn't work.. kindly help.
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Jason Crowe
(@JasonCrowe1984) reported
@FitbitSupport can someone please get in contact ASAP as have an issue once again with the Fitbit Charge Thanks in advance
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ぎんさん
(@ImpureSilver11) reported
@FitbitSupport Thank you for your answer. I've been using a FitBit Alta HR after consulting with my doctor.but it recently broke down and I'm trying to replace it. The doctor is not an expert in machines. Is there anything in the latest models that might have a negative impact on my pacemaker?
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fed up with FitBit
(@UpFitbit) reported
@FitbitSupport received an email from a "supervisor" at 2:31 AM. For some odd reason, I don't think "Liliam" is based in the US. Could I talk to someone who works directly for Fitbit in the US--since my issue is a US-specific issue--and not a contracted employee from overseas?
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Rahul Purbey
(@purbeyrahul) reported
@FitbitIN Can you help me with shipment of an item ordered on 6th July? Its still not shipped. Cust care can't seem to recognise the order! I have DMed @FitbitSupport the details.@fitbit
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Charles Simoes
(@simensayz) reported
@UpFitbit @FitbitSupport @simensayz I have noticed that my Versa 3 charger has one of the four pins depressed. I have sent a picture to Fitbit and waiting for replacement. I understand that many people are facing the same issue with the same electrode getting depressed.
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Abhishek Gandhi
(@Abhishe75175287) reported
@FitbitSupport not getting the strip of fitbit iconic . Nor in the store nor in ur website. Plz help
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Ishita Chaturvedi
(@IshitaChaturve8) reported
@FitbitSupport @FitbitIN I have a Fitbit sense and the screen has gone black, nonresponsive. I have sent my Fitbit back once and I received a new Fitbit in replacement and the same issue occurred. I cannot believe this. I bought a Fitbit believing I will not have these issues.
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Andrew Turner
(@refturner) reported
After yrs as a loyal @fitbit customer I’m switching to an @Apple fitness watch. The Versa3 I bought last fall has never accurately measured heart rate or cals burned during exercise. Fitbit “is aware of the issue” & promises someday a firmware update. Hasn’t delivered. I quit.
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Mocha&Wolfie
(@WolfieMocha) reported
@FitbitSupport Hi, my ionic's screen went all wonky yesterday without any warning; lots of lines, appears scrambled. I've tried resetting it as it seems to have now 'died'. Can someone please advise/help.
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Kindra Mari
(@KindraMari) reported
@FitbitSupport iPhone 12 and Versa 2 keeps losing Bluetooth connection, have to open the app to get it working and it only stays connected as long as the app is open. Tried all trouble shooting tips, what’s going on?!