Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (29%)
- Errors (29%)
- Device Failure (19%)
- Online Features (10%)
- Sign in (6%)
- Website Down (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Charlotte
|
Errors | 14 hours ago |
|
Tucson
|
Errors | 19 hours ago |
|
Indianapolis
|
App Crashing | 1 day ago |
|
Tucson
|
Errors | 1 day ago |
 Frankfurt am Main
|
Errors | 2 days ago |
|
Phoenix
|
Errors | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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N Renham 💙 (@Nufctillidie7) reported@FitbitSupport is there going to be any fix for the set up card wallet error that keeps appearing. Or is it time to move to a new smart watch manufacturer.
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Justin (@crossbosox) reported@IamEveryDayPpl @fitbit Mine would log 2 bfast items then when I tried to add what I was going to have later in the day it deleted bfast. Ha. Def a first world problem but V irritating!
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Posing for Pink (@PosingforPink) reported@fitbit @FitbitSupport how many users do you plan on losing? Wait until the 12/12 update to fix the problem with logging food in your app? And you haven’t communicated the fix ETA to ALL users experiencing the system issue, only in DMs?! #useless
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Paul DeKraker (@DeKrakhead) reportedHey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.
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Brad Newman (@bradmnewman) reported@clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.
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Dennis Lokey (@DennisLokey) reported@FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?
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John OConnor (@jeoconnor56) reported@fitbitsupport, my android fitbit app (version 4.6) doesn't have the option to move my data to Google, as shown in your online help page. How can I move my fitbit data to Google? Thank you.
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Susan (@susanelizabet28) reportedApparently @FitbitSupport can't keep their app running. Widespread outage. Can't log food. Makes @Google even more annoying to those of us that have had fitbit for years. Unreliable. Out since midday yesterday. No status updates from fitbit/google.
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Just Plain Don't (@usernamehonest) reported@pecosROB @FitbitSupport Working for me now. Seemed to be a system wide issue.
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Kerry Patricia (@Kerry_Patricia) reportedKinda glad to see I'm not alone with my #fitbit app not working again... definitely disappointed that this seems to be the new normal for this product... @fitbit @FitbitSupport
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Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported@FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed
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Rene (@rnnom) reported@FitbitSupport help!! My versa 4 won’t charge, showing a big red ❌ tried everything that was recommended, I did a full restart and now since my battery is low it can’t find anything?? Super frustrated!
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k a (@kkalex56gotrump) reported@FitbitSupport same here the mighty google cant fix the fitbit no food logging Motorola pure g phone you were the ones that took the dash off the desktop computer now you have this
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Grumpy (@aGrumpyGitt) reported@FitbitSupport why is my exercise not showing in my @loseit app 🤫 Apparently been like this for several days now. I am not a techie and haven't a clue how to fix it. Checked both apps are uptodate.
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Justin (@crossbosox) reported@PosingforPink @fitbit @FitbitSupport For sure. I’ve done all the troubleshooting with no fix.
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Jo (@joannacsdr) reported@FitbitSupport Unable to log in food since yesterday, are you working on fixing what is clearly a global issue ?
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Shashank (@joinshashank) reported@fitbit one of the worst electronic gadgets i have used and lost. Claims 50m water resistant, when swimming it stopped. Waste of hard earned money and emotions. Why have you given a swimming tracker? So that it stops and customer should by new one???
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🌈Joe Lenington🏳️🌈 (@joelenington) reported@FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM
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Joe Capobianco (@Joe_Capobianco) reported@tdbnz123 @fitbit I have same issue and on watch my steps are added to yesterdays but won’t connect to Bluetooth or app so says 0 steps
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Danielle Hartley (@DanielleeH23) reported@FitbitSupport when are you going to fix the app notifications it’s been ages now everyone is having issues it needs to be sorted
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K (@ATLBravesGirl49) reported@FitbitSupport is there a syncing issue? I can’t sync. And I removed the app and signed out. That’s not the issue
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Dale Kristina Valiukas (@dkvaliukas) reported@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
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Dr. Ian Knopke (@ekponk) reported@fitbit @SonoranRed Just get a Garmin. The Ionic was so terrible I switched and found Garmin's tech was way more accurate on every metric
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Katarina ☆ (@fail_kat) reportedFitbit stops working after only a year and a half...@FitbitSupport can't help...No longer under warranty so I'm outta luck. Then they end the chat telling me to update the app?! Lol why? My fitbit won't even turn on!
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Briana Lagos 👩🏽💻 {a6} (@brianarants) reportedI order a watch for my mom from @VitalityUSA and then get no shipment update. Now they tell me it’s been fulfilled and to check on that status with @FitbitSupport who also tells me they can’t check on the shipment status since I ordered thru third party. Someone ******* help me.
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Victoria Gleeson (@LadyGus) reported@FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?
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samantha 🖤 (@samanthamuskett) reported@FitbitSupport @Jessicayoung_99 4.58 has not fixed the issue. Sort it!
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alt-your-ristics (@EugeneGeis) reported@GSIVentures Can you point us to a product rep or customer service endpoint? So far, this band is a piece of garbage. My @fitbit Luxe is far more accurate, readable, and costs 70% less than full price. Oh, and it has a clock, display, alarms, etc. Please link me with someone who can explain the competitive advantage here.
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Posing for Pink (@PosingforPink) reported@Besenovsky @FitbitSupport What specific steps are you taking to resolve the system error and communicate with your customers/subscribers?
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pissdrinker (@pissdrinker7886) reported@FitbitSupport your app broke my iPad. How do I fix it