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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (31%)
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Online Features (22%)
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Device Failure (18%)
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Website Down (16%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Onley |
App Crashing | |
| Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Ankit Gupta
(@GrowthChap) reported
@FitbitSupport Been more than 10 days since my watch got brocjed because of the faulty firmware update from @fitbit. No one is willing to respond or resolve. Don't understand why you released a buggy software without testing. #shame #Fitbit
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Mark Mays #blm #cfc
(@MarkNMays) reported
@FitbitSupport @PRawcliffe Returning the watch. Massive error on Fitbit's part.
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Sian Allen
(@sianallen_) reported
@FitbitSupport having issues with Fitbit & Strava, location is always on, I’ve tried turning phone off and removing the link between accounts but no luck! Can you help?
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Lacie✨
(@Laciee_ee) reported
Soooooo checked my Fitbit location to see if it made it to the place it’s suppose to. Sent out last Saturday-told Tuesday delivery, moved to this Saturday, as of today it’s not Tuesday delivery. Sooo still Fitbit-less. Spent $350 & worst experience. @fitbit
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Chobee61
(@Chobee1961) reported
@FitbitSupport mY Fitbit doesn’t sync anymore. No phone number for help???
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Sophie Something
(@Sophiopathic) reported
@FitbitSupport No, it doesn’t vibrate and doesn’t turn on when plugged in. I replaced my old charge 3 because the screen died after about 2 years. It is not a screen issue. the battery only lasted a couple of days too even when charged. I’ll DM now
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Dhruv
(@_hokushin) reported
Hey, @FitbitSupport I don't see my subscription under Manage Subscription in Account settings. Also, the online chat feature to seek help has all associated always busy!!
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Sophie Something
(@Sophiopathic) reported
@FitbitSupport hi! I bought a new Charge 4 a few weeks ago to replace a broken Charge 3 but the battery life is dreadful. It also was on charge all last night but won’t even turn on. It’s clearly faulty. How can I exchange please?
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Louise C 🦋
(@tvod2) reported
@FitbitSupport Zone records 0 after an hour of cardio. In cardio zone!!! Garbage update!!!
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Mindy
(@MindyJOtx33) reported
@FitbitSupport I got charged $85.79 but I cannot find that I have a subscription anywhere. Help?
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Truth seeker
(@Truthse33875275) reported
@FitbitSupport Since upgrading my tracking software at the app’s continued insistence my heart rate monitor is wildly inaccurate. It’s gone from giving me an accurate snapshot of my workouts to being wrong by about 50% or more. Fix please?
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Loretta Dauda
(@DaudaLoretta) reported
@FitbitSupport I am officially frustrated my device has about 6 dark lines across the screen. I bought it in the U.S less than a year ago and I live in Nigeria. How can I fix this problem?
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Dr. Emily Long Olsen
(@emilylongolsen) reported
@FitbitSupport my Fitbit is broken! The plastic broke and doesn’t stay on the band anymore. I bought it in June from Target. It must still be under some kind of warranty?
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Poieō
(@PoieoEvents) reported
@VishalDesour @FitbitSupport Wow. I am shocked at this whole thread. It just goes from bad to worse!!!
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tj blm
(@detispify) reported
@simplynickg @fitbit No, Fitbit aria is the worst kind of kickstarter-style user-hostile half-baked product you can imagine. So so bad.
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Dooby-Scoo
(@ProudDevilAlum) reported
I need some help. Which should I use, @fitbit Versa 2 or @apple watch Series 3? I am@having an internal struggle and could really use some guidance. #fitness #workout #goals
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tj blm
(@detispify) reported
@fitbit Yes. The process is convoluted and rubbish. Go buy a Withings scale and compare. Then cry about how terrible the aria is.
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mohit arora
(@M0hit) reported
@FitbitSupport I did try most of the battery life enhancing tips, before I sought help. Nothing seems to work. I use cable that came with the product. As the product and its accessory are in good condition, with no visible scratch or any damage.
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Jack
(@lloydkells) reported
@FitbitSupport still having issues with sleep recording. Last night went to bed before 12 and was asleep by 12:20ish...Fitbit recorded my sleep starting an hour later...I’ve rebooted the Fitbit last week. Any help appreciated..
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Emily Pitman - Lash and Brow Artistry and Training
(@emilypitmanuk) reported
@FitbitSupport @FitbitUK my sons tracker isn’t counting steps, we’ve tried updating, restarting, uninstalling the all... please help 🙏
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Graham Foster
(@LeanAccountant) reported
@FitbitSupport They don't seem to have..? You're not getting confused with a problem the other week with the app..? Today's is a new one!
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Rick Berry
(@rickmmberry) reported
@FitbitSupport Why is the time on my Charge 3 about 4 minutes slow? Tried to reset it, but time is still incorrect.
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austin
(@TRBowen1120) reported
@FitbitSupport my heart rate is stuck on my watch how can I restart it or what can I do to fix it
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Larry Roffers
(@RoffersLarry) reported
@FitbitSupport having trouble syncing to iPhone
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tj blm
(@detispify) reported
@fitbit Why do you need my email address to check out how bad your process is?
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Meagan Shanahan
(@ShanahanMeagan) reported
@FitbitSupport extremely disappointed in your customer service. A small piece that holds my band down cracked and broke (not due to user error) and @fitbit will not replace, instead requiring that I cover the cost despite being a clear defect. Extremely disappointed
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Andrew Bolton
(@Andeebee1) reported
@FitbitSupport My fitbit Charge 3 has developed multiple black horizontal lanes across the display. I have reset it restarted it, did a long restart and changed the clock face to no avail. Help please
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Ankit Gupta
(@GrowthChap) reported
@FitbitSupport Thanks but i dont know for how long I will have to wait, before I get a resolution. It pains to see that a company like #Fitbit would take such a callous step to release a buggy software which can impact 1000x
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Damian Holbrook
(@damianholbrook) reported
seriously, #AppleHealth, @garmin and @fitbit need to add "shoveling" as an exercise because this **** is like crossfit with actual results.
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****.ie Siobhán
(@mams_ie) reported
So disappointed with @FitbitSupport @fitbit Publicly, they offered to help with my broken Fitbit. But since I've DM'd them as requested over a week ago, not a whiff of help has come back. For such an expensive product, I expect better service. :( #LouthChat #FitBit #NoSupport