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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Sign in (27%)
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Errors (18%)
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Device Failure (16%)
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Website Down (4%)
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Online Features (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Jackson |
Online Features | |
| Charlotte |
Website Down | |
 Köln |
Errors | |
| Hampton |
Errors | |
| Ingelheim am Rhein |
App Crashing | |
| Ingelheim am Rhein |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Marla Mathews
(@MarlaMathews5) reported
@FitbitSupport my Sense hasn’t synced in over 22 hours. I continually have connection issues and have spent too much time trying to get support with no real fixing of the issue.
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Bri
(@brirambles) reported
@FitbitSupport I cannot figure out how to cancel my premium trial. It does not show as an active subscription in my Google Play Store page, and trying the "restore purchases" method explained to me from your support website just gives me an error. How do I cancel this trial?
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Cynthia Revström 🏳️🌈
(@bitcynth) reported
@FitbitSupport I don't want your support, I just want you to log stuff without giving me **** advice I can't turn off.
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Satish Desai
(@satishd1973) reported
@FitbitSupport my newly bought versa 2 is measuring steps and calories while I am driving. How to fix it ???
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ctaylor
(@ctaylor84867984) reported
@FitbitSupport Sleep score stopped working. I see other posts about this issue but not a solution.
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Marla Mathews
(@MarlaMathews5) reported
@FitbitSupport How do Fitbit devices sync their data? Why can't I sync my Fitbit device? If your device stopped syncing, the likely problem is a connection issue. For detailed information on how to diagnose and solve the problem, see Why won't my Fitbit device sync?
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Rupal Vajar
(@rupsvaj) reported
@FitbitSupport Hi, i need help, I have looked at my account and it says i dont have a FitBit under warrantee? This fitbit i have had just for under 2 years. i would like to understand what you can help with? I still have the receipt
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Lauren Buehler
(@mslittletree) reported
@FitbitSupport having trouble with my Versa2. Main screen isn’t displaying. Apps are, but they aren’t functioning. And a calendar item hasn’t been clearing out for weeks. Help?
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Ellie🤍
(@_elliebywater_) reported
@FitbitSupport Hi, i went to charge my fitbit charge 3 and discovered the charger had melted? Presumably last time i charged it as it wasn’t plugged in. Is there anything you could do to help??
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pinklemonadeliz
(@pinklemonadeliz) reported
@FitbitSupport - is it just me, or is the app still not working correctly? I can open a category (like sleep) but it no longer updates with the latest info - it is always a day behind & I cannot open it anymore.
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Karen
(@krndvrs) reported
@FitbitSupport, after buying the inspire 2, my account won't upgrade to premium. An error accures everytime i try to upgrade via the one year free button. Can you please assist me? Thanks
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Rowan Fenn
(@rowan_fenn) reported
@FitbitSupport my versa 3 won't turn on.. please help
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Jack Ryan
(@jack_ryan46) reported
@FitbitSupport I cannot access the app. Username and password error. I accessed the app last with same username password.
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Marla Mathews
(@MarlaMathews5) reported
@FitbitSupport That link just takes you in a circle on how it syncs and why it want sync. It’s never provided any real help.
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IrishTrí
(@DubhlinnAllOver) reported
@FitbitSupport @FitbitUK Hey 👋🏼 the wristband loop on my Versa light has snapped (twice) hard to find a replacement- any pointers?! #Fitbit #Help
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Sjimmie Kort
(@alsnaap) reported
@FitbitSupport i've the same issue as before. Charge 4 doesn't sync with my phone. It's the same like a few days ago.
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Kamaş
(@Kamashhh) reported
@FitbitSupport when will you add Turkey as a location option and also food source? You sell this device in Turkey but don’t support your customers to get the full benefit from it. I believe this problem is mentioned by many other people who live here many times.
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Cynthia Revström 🏳️🌈
(@bitcynth) reported
@FitbitSupport hi, I am not looking to suggest this as I have already done it here before and I think I found suggestions on your community thing from others that you had ignored with regards to this issue. also please don't DM me asking for feedback again after this.
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Jack Ryan
(@jack_ryan46) reported
@FitbitSupport I thought I would try password reset to see if that worked but an error notification popped up that service is down.
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Moncy
(@__Monsees__) reported
@FitbitIN, @FitbitSupport hello, i had raised a complaint with GPS not working , but your email has bounced back, can you please help out.
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Jess (she/her)
(@JessRepeal) reported
@slickfixation @FitbitSupport Blown away by how **** this response is. This feature is useless to me, but am shook at how impersonal this reply is. Sorry Angela.
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Evie ✨
(@evaaaaange) reported
@FitbitSupport hey! My Fitbit screen has gone blank. It’s still syncing fine and tracking. Just nothing on the screen. This is the third Versa Lite it’s happened to now. Is this a common issue?
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Mike Maughmer
(@maughmer) reported
Updating @fitbit. "Your battery is too low to continue. Make sure the device is turned on and charged to at least 50%." Srsly? It's plugged in and charging. Why is this an issue?
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Sjimmie Kort
(@alsnaap) reported
@FitbitSupport Problem is solved. I tried it 7 times and the charge 4 is connected again. Thanks for fast response!
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Jane Orwell’s Woke Mob Ruffino
(@janeruffino) reported
@FitbitSupport @slickfixation Fitbit, asking your users who have been negatively affected by your product to handle your feature prioritization is bad design. This isn’t how you show people you care, it’s how you show that you only value a subset of younger people. If you’re only for young users, pls state it
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Tammy
(@sweetasever) reported
@FitbitSupport i am having problem with my Fitbit charge 4 that I just got at Christmas. Last week it just stop my text messages and my hour step notices. How can I fix it?
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Renae Marie
(@RenaeMarie4) reported
@FitbitSupport I need help unlocking my fit bit
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ravishankar narayanan
(@ravsh2011) reported
@FitbitSupport Fitbit watch bought on October 2020 from Flipkart not working. What are the repair options.
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Bhavin Padshala
(@PadshalaBhavin) reported
@fitbit Check heart rate sensor which is not working on my versa 2.
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Jeff Carver
(@JeffCarver32) reported
@FitbitSupport How about some better customer service. My Charge 4 broke during normal use. Now you want me to wait 2 weeks for a replacement. You won't replace it until I send the broken one back. Bye bye @fitbit. The new ownership by @Google isn't helping customer no service.