Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (50%)
• App Crashing (22%)
• Device Failure (11%)
• Online Features (6%)
• Sign in (6%)
• Website Down (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	1 month ago
Dillenburg	Errors	1 month ago
Paris	Website Down	2 months ago
Bigastro	Sign in	2 months ago
Gilbert	Online Features	2 months ago
Reutlingen	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ken Baldwin (@kenno_the_kenno) reported 3 minutes ago

  @FitbitSupport help. I don’t my login details since you moved to Google login. I can tell you everything else. Please help.

• 
  Stacey Randall (@staceyrandall_) reported 4 minutes ago

  @FitbitSupport @googlehealth help I can’t get into Fitbit or Google Health as you have only half registered my Google Health account so when I try and complete it it’s saying I already have one? Then says need to upgrade a linked child’s account but it won’t work or let me delete

• 
  Ramit Sheth (@ramitsheth) reported 6 minutes ago

  Versa 2 got shut down by water in a swimming pool of maximum depth 1.5 mts. Previously it worked perfectly in and after the swimming pool. Not in warranty. How can I get it repaired? @FitbitSupport @FitbitDev @IndiaFitbit

• 
  Marvin Matthews 🇨🇦 (@krimar) reported 6 minutes ago

  @FitbitSupport Is there any help out there?

• 
  Posing for Pink (@PosingforPink) reported 8 minutes ago

  @Besenovsky @FitbitSupport What specific steps are you taking to resolve the system error and communicate with your customers/subscribers?

• 
  Mark Pearce (@markyp46) reported 15 minutes ago

  Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?

• 
  Danielle Hartley (@DanielleeH23) reported 15 minutes ago

  @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

• 
  Amanda (@FatTrashCat11) reported 16 minutes ago

  Disappointed in @fitbit app. Trying to update food plan & keeps saying the website is down for maintenance. Others having some problem, no solution in sight. Support was useless. Probably time to switch to @Garmin or other product.

• 
  Cindy Marshall (@cmarshall1016) reported 16 minutes ago

  @FitbitSupport since the change to Google the sleep tracker is way off. Don't know what you changed but please fix it.

• 
  Ryan Linville (@Linville34) reported 17 minutes ago

  Ever since @Google bought @FitbitSupport the app & everything about it has turned to ****. May be time to try Apple, again.

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 20 minutes ago

  Oh @googlehealth you @FitbitSupport update is kinda trash. Can't add custom foods anymore, search is slow, you have to swipe a million times to find everything then spend time rearranging tiles because the default is atrocious. Body fat percentage field removed from weight entry.

• 
  Lex (@TheLexTimes) reported 23 minutes ago

  Hi @fitbit how does one report potential security incidents to the team? I’ve had intermittent issues with my Fitbit where it unpairs with my phone and displays an error message “no phone contact” and for a brief moment the health data becomes inaccurate.

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 26 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  awalmartparkinglot ✨🪩🕺🏼🖤 (@awalmartparking) reported 31 minutes ago

  they turned @FitbitSupport into @googlehealth and now the app is so garbage and the calories tracker is essentially nonfunctional 💔 how could u do this to me

• 
  Khoa Huynh (@Khoa_Huynh) reported 33 minutes ago

  Is there a problem with Google Health data syncing since this morning Asia time ? @FitbitSupport

• 
  Kay Brooks 🇺🇸 (@KayBrooks) reported 36 minutes ago

  UGH! @googlehealth has made my FitBit watch nearly useless. I've depended upon being able to see my calories burned & calories consumed but it's just gone! Calorie deficit is is what I paid for. There's more frustrations, but that's the biggie. FIX THIS! @FitbitSupport

• 
  Phil Baines (@Findel) reported 37 minutes ago

  @madebygoogle @FitbitSupport Can you help with this?

• 
  PUT ME ON THE FRIGATE 🫡 (@riva_HH) reported 39 minutes ago

  @rugbyballs8 @FitbitSupport @googlehealth The nonsense started when they did away with the weekly/weekend step challenges and now forcing us on to the google health app is an abject **** show

• 
  Simon Atherfold (@Grumpysworld1) reported 40 minutes ago

  @FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.

• 
  Julie Elliott 💙 (@julieelliott65) reported 43 minutes ago

  @FitbitSupport I have a Charge 6 and the screen is blank. Only had it since Christmas 2024. App has been deleted and restored. Can you please help?

• 
  Seebee (@SeebeeNarra) reported 46 minutes ago

  @Google @FitbitSupport @google Are you aware how bad the Fitbit app is now, since the transition to Google Health?

• 
  Constable Jones (@Dave25480117468) reported 47 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Eneleak🍷 (@kaeleneak) reported 48 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  Nicola Bardon (@NicolaBardon) reported 53 minutes ago

  @FitbitSupport hi I have DMd you about a broken fitbit

• 
  Front St. Finance (@luke4696) reported 53 minutes ago

  @FitbitSupport @Google pretty annoying that your workout tracker will just randomly pause if you swipe away to another app…pretty cool function, fix it!

• 
  Theresa McHenry (@theresamch) reported 56 minutes ago

  @FitbitSupport @Google I’m a Fitbit Premium customer. I can’t migrate my acc. 'cuz a deleted child account is stuck in 'pending deletion.' No support no human no fix! Please escalate. I need the family link removed so I can access the service I’m paying for.

• 
  Sanjay D (@sanjayk0303) reported 56 minutes ago

  @FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me

• 
  Potkin Azarmehr (@potkazar) reported 57 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  ᗩᑎᑎE (@SrslyStressed) reported 1 hour ago

  @FitbitSupport why doesn’t the activity on my Fitbit show the same activity on my phone app? I’ve tried shutting it down, syncing but my hourly move goals don’t match up

• 
  Justin (@crossbosox) reported 1 hour ago

  Gosh. #Fitbit app is terrible now. @Google ruined the whole dang thing. @FitbitSupport hope changes are made soon. Everyone I've spoken with about it hate it