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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (42%)
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Online Features (19%)
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Errors (18%)
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Website Down (10%)
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Device Failure (7%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down | |
| Virginia Beach |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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T Kingsland
(@t_kingsland) reported
@thomsimonson @fitbit @FitbitSupport Mine keeps crashing too! What a pain! I have powered my phone down several times!
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Laura
(@mama__b____) reported
@lorihanifan @FitbitSupport @fitbit Having the same issue. The recommended fix did not work.
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Alison Anne
(@FindNanuck) reported
@FitbitSupport No you have not!!! Fix it !!! Answer support do something other than lie!
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PaulaGato
(@PaulacGato) reported
@priestfieldlad @fitbit I’m having the same issue. I’ve already restarted my phone.
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Heidi
(@TigerlilyHeidi) reported
@FitbitSupport my app continues to crash , I have sent a DM
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joann ross
(@joannross10) reported
@FitbitSupport @fitbit So it looks like there’s another system problem. My and my partner’s Fitbit apps crash immediately and on the Fitbit support site many users are reporting the same.
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deviate journey
(@dv8journey) reported
@FitbitSupport @Brian4Builders Hey Fitbit, please actually read. Closing and signing out doesn't work. Neither does deleting and reinstalling the app. Fitbit, you've broken it... please fix it ASAP and stop recommending actions that many have already stated do NOT work.
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Bill McCann
(@Bill_McCann) reported
@FitbitSupport @LuckyStella Hey, @FitbitSupport, this is a global problem and force-quitting, restarting, and all the other typical IT Support ideas for users isn’t cutting it.
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Sean Reagan
(@Sean_Reagan) reported
@FitbitSupport @fitbit app won’t open without crashing…please fix I need to know how I slept!!!!!!
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Shari Kirby
(@sharikirby11) reported
@FitbitSupport - with all the people reporting the same problem, it’s the app and not our individual phones and/or devices! When will it be fixed?
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Sophie
(@sljones1509) reported
@FitbitSupport @LuckyStella This isn’t working. Please fix the app.
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Urvisha
(@vishsofly) reported
@fitbit @FitbitUK @FitbitSupport my app is crashing and my watch is completely blank , vibrating at random - is there a glitch? What's going on?
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Mark Vondenhuevel
(@MVondenhuevel) reported
@FitbitSupport Your app for iPhone is not working today for either me or my wife. When we try to open it flashes and closes and we’ve restarted the phones multiple times. Is there an issue?
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Connie
(@conniem6862) reported
@willsWords @FitbitSupport Doesn’t fix mine!
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Scarlet
(@Idahoshaw) reported
@fitbit will not crash if I turn off the Wi-Fi or put it on Airplane mode. It will crash if I turn Wi-Fi on. Weird. If off Wi-Fi I cannot sync phone to watch or get recent updates from my groups. My games disappeared though.
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joann ross
(@joannross10) reported
@FitbitSupport Are you aware that there is another system problem today 3/2/23?
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TheBoldPursuit®
(@TheBoldPursuit) reported
@FitbitSupport my Fitbit app started crashing last night. Apparently, there are a lot of people reporting the same problem - so please look into fixing it.
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Adentro Translations
(@AdentroTrans) reported
@FitbitSupport @AntheaDemetriou Having the same issue, none of the suggestions work.
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Mark Rasdall
(@MarkRasdall1960) reported
Amazed that @fitbit haven’t put some kind of status report out yet. Server is obviously down as none of the recommended workarounds work. Shocking customer service
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DonnaSueR
(@DonnaSueR18) reported
@FitbitSupport @pedrofelixrocha THE PROBLEM IS ON YOUR SIDE! You want every Fitbit user to DM you?? Ridiculous!
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Spencer
(@Resohlute) reported
@FitbitSupport @fitbit fix your app
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Ελισάβετ Πίερσων 😷
(@Lizzie_efkp) reported
@FitbitSupport @FitbitSupport you keep giving the same lame advice that’s already been tried and is not working for anyone.
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Theresa Martin
(@theresa4him) reported
@FitbitSupport is the Fitbit app down again? Mine doesn’t seem to open and i’ve deleted and reinstalled and it flashes like it’s opening and then closes
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Keith Irwin
(@kdi2909) reported
@FitbitSupport im using an iPhone 11 Pro Max iOS 16.3.1. Fitbit app will not stay open. Restarted phone, deleted and downloaded app back with same result. Fix ASAP
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christellar
(@christellar) reported
Hi @FitbitSupport my app keeps crashing and won't open on my iPhone - is it down right now?
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Amanda Warner
(@whittalicious) reported
@FitbitSupport any updates on the app issue? It’s funny that companies get you addicted to their products then it feels like we’re stuck when they don’t work. 🤔
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PaulaGato
(@PaulacGato) reported
@priestfieldlad @fitbit @fitbit I’m having the same issue. I’ve already restarted my phone.
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maryanne
(@muamaryanne) reported
@FitbitSupport when will you resolve the app issue, still can’t get on it? I’ve done everything you’ve asked of others. Deleted the app and re-downloaded it, deleted it and forced shutdown. iOS 16.3.1
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Christine Taylor
(@acroliths) reported
@FitbitSupport the Fitbit app will not open on my iPhone iOS 16.3 is this a generalised issue?
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Richard Goering
(@rgoeri) reported
@FitbitSupport this is an issue associated with internet connectivity. If I put my iPhone in airplane mode the app loads fine. Then turn on connectivity and the app tanks. Resetting phone or re-download app isn’t a fix. It need a fitbit fix.