Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (33%)
• Online Features (24%)
• App Crashing (24%)
• Website Down (10%)
• Sign in (5%)
• Device Failure (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Wolfsburg	Errors	27 days ago
Oldenburg	Sign in	27 days ago
Hamburg	App Crashing	27 days ago
Vincennes	Errors	27 days ago
Mainz	Errors	27 days ago
Le Mont-sur-Lausanne	App Crashing	27 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marty (@fishtale13) reported 25 seconds ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  mege (@mege69) reported 6 minutes ago

  @FitbitSupport Since Fitbit changed to google health my husbands Sp02 has not registered - have taken app of and restore it still not working what can I do !!!

• 
  Brad Newman (@bradmnewman) reported 9 minutes ago

  @clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.

• 
  Rakesh R (@rakeshmoorthy) reported 10 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  Plan 9 From Outer Space (@edwoodplan9) reported 10 minutes ago

  @FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.

• 
  GHF Ph.D 💙🧬🇺🇦 (@forbesygordi) reported 15 minutes ago

  @FitbitSupport hello the strap retainer for my Inspire 3 has broken off the strap - could you possibly send me a new one? I have a very disappointed son here :(

• 
  Constable Jones (@Dave25480117468) reported 17 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Ricky/Roy Stick your blue tick! (@Dibber_Roy) reported 17 minutes ago

  @FitbitSupport @googlehealth Getting error 500! What is happening?

• 
  Khoa Huynh (@Khoa_Huynh) reported 18 minutes ago

  Is there a problem with my Fitbit ? It says I only took 34 steps today which is untrue @FitbitSupport

• 
  George Girgis ™ (@George_Girgis23) reported 19 minutes ago

  @FitbitSupport When will the outage be resolved?

• 
  themainapp (@themainapp) reported 19 minutes ago

  @FitbitSupport sent you multiple DMs about issue with my Fitbit air and received no response. Are you going to provide support or not?

• 
  Sheena Watts (@Sheena81) reported 23 minutes ago

  @googlehealth I need help please I think my Fitbit is dying 😢 I've tried pressing the button & holding for 10 seconds but the logo keeps showing. I thought i fixed my watch but went back to the logo then goes black so I plug it back in & the logo comes back @FitbitSupport

• 
  Michael Baine (@MichaelBaine) reported 25 minutes ago

  @HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 25 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Villanova Fan (@novafan1976) reported 26 minutes ago

  @FitbitSupport your new @googlehealth app is absolute trash. Time to trade in my pixel phone and pixel watch 4 and just get an iPhone and Apple watch. Just a terrible redesign. Looks like a first grader did the UI #

• 
  Rico McCoy (@_CoachMcCoy_) reported 28 minutes ago

  @FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.

• 
  jiminiowa (@jimmyd108) reported 30 minutes ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  @MikeBeach (@mike123qwe) reported 31 minutes ago

  The Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle

• 
  Mandeep B 🚢 (@mandeepmusings) reported 32 minutes ago

  @BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app

• 
  Pete Richardson (@PeteRichardson7) reported 32 minutes ago

  Quelle surprise! My @FitbitSupport is just past the 2 year warranty period and it suddenly crashes and i can’t now see the screen! This is the third one i have had this happen with 🤯🔫 @googlehealth **** product you’ve bought when it doesn’t last. I’ve bought 3 in 6 years and won’t be buying any more! Time for a new more durable fitness tracker. #fitbitisshit Don’t waste your money

• 
  Bessents Mean Right Hook (@BessentsFist) reported 38 minutes ago

  The Fitbit Air is *** @Google @FitbitSupport. FAILS to accurately log calories - I actually think it's just making **** up. I literally just did a 1k calorie burn and I'm logged at 350 on this stupid thing. Updates coming?

• 
  Sara (@Plant1Sara) reported 43 minutes ago

  @FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere

• 
  christine (@yankeegirl51680) reported 45 minutes ago

  Need a new watch asap 🤬 I hate the new google app with Fitbit. When u have health issues and need information more accessible and u make it garbage for those of us already suffering @FitbitSupport

• 
  Hayley Franklin (@HayleyFrank_) reported 46 minutes ago

  I have 2 case numbers with @googlehealth - @FitbitSupport (7181000041819 & 4331000040983) & no one can seem to figure out a solution for my issue. They say they’re “escalating it” & someone should call me back. It’s been a month, no one has called me back.

• 
  Harikrishna (@_harikrishna_) reported 51 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 51 minutes ago

  @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 57 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Remixkid DCardinal (@DJDCardinal) reported 57 minutes ago

  @FitbitSupport Hi, I have 2 Fitbit devices, one of them an orange hue has developed at the top of the screen as well as the watch becoming glitchy. the other has a ❌ and lost sync data and won’t connect to the app, have reset both watches several times with now luck. Help!

• 
  noah🔸🌱 (@ShynyMagikarp) reported 59 minutes ago

  wow dude i did not realize until now how ******* bad @googlehealth is compared to the old @FitbitSupport app you can NO LONGER add custom foods. so ******* stupid. why remove this feature?

• 
  Potkin Azarmehr (@potkazar) reported 60 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is