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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (57%)
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Online Features (16%)
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Website Down (9%)
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Errors (8%)
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Device Failure (7%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Toms River |
Online Features | |
| Vancouver |
App Crashing | |
| Olympia |
Online Features | |
| Parkland |
Errors | |
| Lexington |
Device Failure | |
 Landau in der Pfalz |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Carla Alvarez
(@CarlyMarie4267) reported
@FitbitSupport contacted CS about my 8 month old watch not working. Was told it was out of warranty. Contacted again notifying them that the watch is only 8 mts old and the warranty says its for 1 year. Was told they would get back to me within a few hours. That was 2 days ago(1)
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Pearljam
(@pearljami) reported
@FitbitSupport I just received my newest fitbit two days ago and already incurring issues with the screen not returning to home a multitude of times (yes, I know how to press the side button). It takes me putting it back on the charger and restarting it. Help
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Melissa Mcdonald
(@mellimac8) reported
@spookytate @fitbit I contacted fitbit and they've sent out a replacement. DM them to see if they can help you
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Pam
(@OCRose) reported
@FitbitSupport is there an issue with the app updating?
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Marie Buttriss
(@Marie_0612) reported
@FitbitSupport can anyone explain why the charge 2 I passed on to my daughter is still as bright as a button yet it’s impossible to read my newer charge 3? SO many people on the forums have this issue so why hasn’t it been addressed and fixed?
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Dustin Jordan
(@seymourweather) reported
@FitbitSupport and @fitbit So just bought my wife a Fitbit Luxe and it is basically in a boot loop. She was having trouble syncing this device from the get go and now a boot loop. You guys can do better!
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Helen 🇬🇧 Always look on the bright side of life!
(@errjustsaying) reported
@FitbitSupport My versa lite has broken? Stopped displaying the time and the only screen I get when holding down the side button is Quick Settings. Removed from app and tried to add as a new device but it showed error message following connection. Advice please?
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Jo- Scott
(@1joscott) reported
@FitbitSupport hoping you can help me please. My mum has a Charge 3 but the face of it is very full and we cannot see the data clearly. We have tried charging it but it’s made no difference and I’ve also changed the clock face. Thanks in advance
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Chris Toft
(@ChrisToft1986) reported
@fitbit Hey, I have an account for my Fitbit so I can use it with the app and I have my sons on their too as a child account. My Fitbit randomly goes from displaying my steps to displaying my son’s steps for no reason. Can you help please?! #fitbit
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Cathal Meagher
(@CathalMeagher) reported
@FitbitSupport went for a swim and now my versa 2 is not working, I bought the watch because it was waterproof!
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What is your 'fair share' of someone else's wealth
(@spookytate) reported
@FitbitSupport We have a Fitbit Charge 4, not yet 12mths old and the strap has broken, you have gone very quiet and no longer communicating with us. Will you be replacing the faulty product?
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MissChief 💚💚
(@m1ss_chief) reported
@FitbitSupport my fitbit has completely broken. Won't turn on despite being fully charged 😪
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MissChief 💚💚
(@m1ss_chief) reported
My @fitbit has completely stopped working despite being changed. I can't even see the time and I am gutted! Can you please help @fitbit ??
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BobbyB
(@BediBobby01) reported
@FitbitSupport, is @fitbit down ??
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What is your 'fair share' of someone else's wealth
(@spookytate) reported
@mellimac8 @fitbit We have the same problem, not yet 12mths old, where is Fitbit customer service on this problem?
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🇲🇦 𝓡𝓐𝓗𝓘𝓜 Μωάμεθ - راحم محمد 🇵🇸💉💉
(@islamath) reported
@FitbitSupport the fitbit coach windows app is not working, bad gateway error at login
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BobbyB
(@BediBobby01) reported
@FitbitSupport Sorry, it’s all good , it was issue with firewall
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Ms. Political MBA
(@PoliticalMBA) reported
@FitbitSupport “Constantly striving” is a laughable statement. Either you stand behind your products or you don’t And in this instance, you haven’t stood behind your product. Asking someone to spend more money when you have a KNOWN ISSUE is utterly ridiculous. DO BETTER @parkjames
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MAHADEV A
(@mahadev_75) reported
@fitbit Worst brand with worst servicing in India @FitbitSupport
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Amy Connolly
(@amy_c_07) reported
@FitbitSupport I bought my versa 2 last December and the battery used to last me a week. Now it only lasts 24 hours and I haven't changed how I use it. It hasn't even lasted a year. Shocking considering how expensive it was. Any help?
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allan
(@ahber58) reported
@FitbitSupport @fitbit Let me get this straight. The app was working perfectly with the version of the app I have on my iPhone. #Fitbit changed it so now the app does not work on my iPhone. And my iPhone6 cannot update to iOS 13 to run your new app. Do you see the problem here?
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John Doran
(@sloop_john) reported
@FitbitSupport The issue does persist. The battery life was fine and has taken a nose dive lately. I went to sleep last night and it was on 25% and now it is dead. I’m not sure how it can go through that much battery with minimal movement and no notifications.
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MAHADEV A
(@mahadev_75) reported
@fitbit Worst brand with worst servicing in india @fitbit @FitbitSupport
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Enda O'Dwyer
(@endabxls) reported
@FitbitSupport I have already done that but I shall do so again. This is a very bad product. I am still trying for a refund. Replacing one crap product with another over and over is not the answer!!!
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Thomas Egede
(@thomasegede79) reported
@TomCotterComic @fitbit #FatBitch - tells you when it's time to ****.
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Tim Ward
(@TimWardMillerLT) reported
@fitbit your products are underwhelming. I have an Ionic Addidas and can’t even message or talk through it and more expensive than an Apple Watch much less it won’t stay syncd. Sad. $250 watch when I got it. @Apple help me out. Please
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John D. Hunter
(@SeattleHunters) reported
How to lose customers 101. @fitbit pushed an update to my device. Froze my watch. Support was no help. Their solution? Here's 35% off a new one. Wow
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🌊CLC🌊
(@CCandyLuv) reported
@FitbitSupport my steps tile is gone from my dashboard and is not in the app. I've tried everything, definitely need it back. Help! Haven't been able to get help online.
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Ms. Political MBA
(@PoliticalMBA) reported
@FitbitSupport Your returned DM is the reason I will NEVER buy another one of your products. The screen being too dim is a KNOWN issue. You’ve had LOTS of complaints. There is message board after message board with the same complaint. Your customer service is 💩.
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Ned Connell
(@ned_connell) reported
@FitbitSupport why did you make do a factory reset on my versa 3 if the issue I am reporting is a known issue? Will you fix it or is this just a delay tactic for a problem you know is an issue?