Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (33%)
-
Online Features (20%)
-
Errors (20%)
-
Website Down (12%)
-
Device Failure (10%)
-
Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Dr. Bobby J.
(@RealestBobbyJ) reported
@FitbitSupport For those following along at home, I now have version 3.76 of the app, and this issue persists. I'm told that Fitbit is "currently working to resolve it and hope to have a fix soon." Lol.
-
valmihaylov
(@valmihaylov) reported
@FitbitSupport I did this last week. You recommended that I reach out to your refund center. I called them, they did not provide an ETA on the refund. Do you know who I can reach out to who might actually help me?
-
charan webdev K
(@charan_webdev) reported
@FitbitSupport This feature is not working. I am not able to make a suggestion. The thread is not working after submit.
-
Krissy B
(@KrissyBwuteva) reported
@FitbitSupport @SilverAndFit supplied my code to purchase the FitBit at a small discount. But multiple attempts to get my premium membership goes nowhere’s for 2 months now. DM’d you back, hope u can help me get what my insurance paid for.
-
Michael Weible
(@Darklordmyke) reported
Crazy! @fitbit your warranty support is bad business practice. If you replace something for a defect, that new device replacement needs to have the same 1 year limited warranty starting from the replacement date and activation. If you use the existing warranty date
-
CeciViteriM
(@CeciVit) reported
@FitbitSupport I am not able to sign in into my account. There is a message that my ip has been banned. Help.
-
HedleyLamarr
(@HedleyLamarr8) reported
.@fitbit @FitbitSupport I've spent > an hour this week with your phone "support" trying to get my Versa4 to function properly. They are NO help whatsoever. I'm on the verge of giving up. Any idea what I could get for this piece of crap on Ebay?
-
Jen
(@rose_bud420) reported
@fitbit With how expensive your watches are I’d expect that they actually would work properly and not stop recording after less than 6 months. Technology is just garbage these days
-
shubham borse
(@ShubhamBorse) reported
@FitbitSupport Already try the switching mobile data but not working what to do??
-
fiorella campodonico
(@fiorellaxlucia) reported
@FitbitSupport The issue, was fixed. Thank you!
-
Matt Porter
(@Gemfruit) reported
@FitbitSupport If you read the alt text on the image, I simply said I broke it open because it was more valuable to look at the tech on the inside, than as a device, because it's such poor quality. That was an inspire BTW, the Luxe just doesn't display anymore. I don't need, but thank you.
-
T H O B I L E ❤
(@Thobile_TWT) reported
Hi @Vitality_SA My @fitbit runs, workouts and HR are not syncing to my @Discovery_SA app. It seems to only be reading my steps and gym card swipes. I've de/re/linked my device. Is there a problem?
-
N
(@N86204988) reported
@FitbitSupport Tried on a tablet and laptop now - still the same - my partner has tried aswell and same issue (she has a cod as well due to a iconic refund) on your main website- the subscription goes into the bad - it’s not working on the discount website
-
Willem
(@wvdsteen) reported
from
Auckland, Auckland
@FitbitSupport hi my charger for my Fitbit Sense is broken. One of the pins is stuck, this seems a design fault.
-
Run Rica Run
(@Run_Rica_Run) reported
Oh yay @fitbit getting rid of more feature we already use/have. I should be able to see what my heart rate was doing this morning between 9am-12pm. I shouldn't have to wait until the next day to see my heart rate for the whole day. Wtf #fitbit
-
Julie Bond
(@K9Freud) reported
@FitbitSupport Anyone else having trouble AGAIN with syncing? I'm sitting right next to my wi-fi router, and still the app won't sync.
-
Lena Celeste
(@Lena_Celeste) reported
@FitbitSupport My FitBit is STILL not seeing my Wifi! I can’t use the Clocks app! Could someone please help!
-
Gayle_Cyber
(@Gayle_c01) reported
@hannmarie__x @FitbitSupport I can help retrieve all Lost/Stolen account ✅
-
Mary OConnor
(@MaryOConnor7) reported
@FitbitSupport absolutely disgusted with the terrible experience! You sent me a faulty item….late…it broke within the 45 day warranty and all you can offer is a discount on a new one! This is an absolute joke! Investigate my complaint properly not just send automated responses!
-
Porillo Fame
(@strcitaroni) reported
@CeciVit @FitbitSupport Account suspended/banned is usually as a result of violating terms and conditions but if you think you’ve not broken any rule and was banned by mistake, send an inbox to unban_techs on Instagram for quick review and assistance
-
Amelia
(@Amelia15723253) reported
@fitbit Brought myself the fitbit versa 3 last May I didn't wear the fitbit untill August and already broken The screen just doesn't turn on no matter what I do tried charging it been on charge for an hour still won't turn on tried a different charger also
-
Shashank Jaiswal
(@Shashank020590) reported
@FitbitSupport The build quality of fitbit sense watch is not so good, I got it exchanged in first 30days of purchase and strap quality is also very poor as the hook is damaged in just 6 months. What Fitbit is doing?? On the brand name they are taking huge money,quality is waste
-
eimyaj
(@eimyaj22) reported
@fitbit @FitbitSupport Absolute TRASH that you’re removing the BEST part of Fitbit. I guess I’ll just be switching to a nicer tracker that does the same basic bullshit. **** you all.
-
Krissy B
(@KrissyBwuteva) reported
@FitbitSupport Seems sketchy I’m not being given the free year of premium my insurance paid for and no one can help from customer service….. Can I get assistance here at least!
-
eimyaj
(@eimyaj22) reported
@fitbit No you guys are ****** trash
-
Angela Madathil
(@IamAng404) reported
@fitbit - Please don't remove the games from fitbit! The games really help motivate me to get extra steps in.
-
Sabrina Nandy
(@snandy95) reported
@FitbitSupport That is not acceptable. 35% is not enough to compensate for a watch that was $330 purchased with the promise that it wouldn’t crash after a short time. Your customer service team needs a more fair solution as I’m sure you have plenty of these watches in stock.
-
Rachel
(@RachelGEvans) reported
@FitbitSupport Fitbit charge 4 broken twice in the same place, clearly a fault with this this device and yet I’m told I’m no longer covered on warranty, despite being a loyal customer for 8+ years. Disgusting.
-
Mary-Jane Turcotte🇨🇦🏳️🌈🔶️
(@cr8tive2) reported
Hi @fitbit I am having an issue with my watch. The time is incorrect. Tried to go on your site but now it says I don't have a fitbit account. Getting quite frustrated, can you help me??
-
Krissy B
(@KrissyBwuteva) reported
@FitbitSupport @SilverAndFit is there anyway y’all can help me? FitBit says it’s on your end to do something