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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (22%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sumit Srivastava
(@sumits35137) reported
@FitbitSupport Hi, your contact has an ISD no. And I don't have that facility in my phone. Could you plz help me connect on mail or my no.
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psychlyst
(@psychlyst1) reported
@fitbit Poor product. Bellies up after 8 months. No quality.
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olatilewa
(@tilobsaknex) reported
Dear @FitbitSupport it doesn't help that your watches aren't cheap and you offer 35% discount on a new watch to replace a watch from your brand that spoilt in a little over a year. What's the guarantee it won't fall apart as well?
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RUPE
(@RUPESUMO2022) reported
@FitbitSupport I have chatted to live chat about versa 2 being non responsive with charge. It just shut down after working perfectly fine for ages, No one could help, been thru everything. Is there any complaints procedure? As I feel its not acceptable that a device can just end
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Thomas Leclaire 🇺🇦
(@tleclaire66) reported
@FitbitSupport For heavens sake, please remove the annoying "slow charge" message. Just charge the device slow, fast or whatever... that sucks!
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Tony Krohn
(@Krohn5Tony) reported
@ItsDaLRB @madebygoogle @fitbit Welcome to Fitbit garbage products. Charge 5 is defective
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Theresa Ryder
(@TheresaRyder_) reported
Dear @FitbitSupport I'm spending too much time sitting down trying to work out your settings 🙃 there is no 'gear change icon in the food plan section' 🤔 ill have a snack while I try again.. 🍏or 🍪...
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Tony Krohn
(@Krohn5Tony) reported
@Klarna Klarna did a very classy move. Klarna stepped in a resolved an issue I had with Fitbit. At there own expense. Than you Klarna. Klarna should not allow Fitbit to be purchased off there service. That would be smart since @fitbit is garbage and the support is worse.
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Maccy D
(@Junkstermac) reported
@FitbitSupport DM'd you yesterday but get feeling I've been talking to automated replies. Had issue with weight badges added to account and now a useless feature. Can you please read messages and help resolve as already gave all my account details but got no actual resolution 🫤
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John M
(@JohnM87449677) reported
@FitbitSupport So I have to manually change my activities because the device doesn’t work correctly? This appears to be a very common problem with the Sense. Never had a problem with the Charge series. Really wishing I had stuck with that.
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Amy Knightley
(@AKnightleyMKT) reported
@LatelyAI I experienced ✨ excellent ✨ customer service--and it was delightful. My new @fitbit's been acting weird & I'd tried all the reset, clock change tips & reached out for help. They dropped a replacement in the mail the next day, hassle-free. I now need to be friends w/ their CXO
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traveling light
(@WanderlustWB) reported
Dear @fitbit @FitbitSupport you seriously have the worst website for customers - how many dead links can you have, no options for chat, when you click thru to help - NOTHING helpful. I have had four of your products. This will be my last.
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Tyler Campbell
(@souptyc) reported
Do the bands on anyone else’s @fitbit snap in half all the time? I swear I’ve been through like 7 of them in two years. Like are they purposely making them poor quality so people will spend money on more of them?
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Katie Cripps
(@Katierebbeck) reported
@FitbitSupport hello can you help me with my husband’s charge 3 please? The display has been really dark lately, and now it’s just black. He’s tried restarting, then installing a new clock face. Is there anything else he can try?
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Joe Blow
(@Joblow72266620) reported
@iksta101 @madebygoogle @fitbit "most of the day"? That's the problem tho. Most other watches last well beyond 1 day.
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Weez Face
(@Chezzatwarn) reported
@FitbitSupport my fitbit hasn’t been working for over a week and im struggling to get any help. Can you give me a number to call?
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Maccy D
(@Junkstermac) reported
@fitbitSupport DM'd you yesterday but get feeling I've been talking to automated replies. Had issue with weight badges added to account and now a useless feature. Can you please read messages and help resolve as already gave all my account details but got no actual resolution 🫤
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ape malo
(@apemalo) reported
@FitbitSupport Hi, the screen on my wifes fitbit charge 3 has gone completely black. Its like the didplay has failed. Tried all resets to no avail. Seems like this is a common problem from looking online. Can you help?
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Laserbeam 🌹🇺🇦
(@BerkeleyGirl63) reported
@FitbitSupport I need some “support” and cannot get to your live chat function. You discontinued email. Your “help” pages don’t. The problem has to do with my iPhone and your device so i don’t wish to call. Annoyed af. Please advise.
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Laserbeam 🌹🇺🇦
(@BerkeleyGirl63) reported
@FitbitSupport Having this issue with a different FitBit device. Super annoyed, it’s only a month or two old.
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Gregg Machel
(@gcmachel) reported
@fitbit @fitbitsupport Trying to place an order from an email you sent me and your support is complete garbage. Tried to talk to a supervisor and got run around for hours. Horrible Service.
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traveling light
(@WanderlustWB) reported
Also @FitbitSupport your chat support (once you can find it) is the worst i've seen. The person can't even cancel an order. Also - was rude. Thanks.
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Michele Marie🦄🌈💕
(@MissMitchy) reported
Sure wish @FitbitSupport was actually helpful and I didn’t waste 2 months explaining the same issue over and over again without real solutions and still not have the problem resolved.
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P8ntballaテレンス
(@brn2p8nt2) reported
@TechTerr0r @madebygoogle @fitbit Turn off always on display and the constantly monitoring heart monitor and the battery isn't that bad.
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Sumit Srivastava
(@sumits35137) reported
@FitbitSupport I have asked for refund on iconic some 5 month back and completed all process but refund not received yet plz help , ref no. Is 2022061204130790
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T. ****
(@TCoonage) reported
.@fitbit @FitbitSupport I’ve been waiting since 6/1/22 for my ionic refund. I call once a week and each I’m told “it has been escalated” and still nothing. What is the problem?!??
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AspieMastermind
(@AspieMastermind) reported
@Google said the Pixel Watch was the most advanced @fitbit device available but currently it is severely lacking compared to the @fitbit Sense. Really pissed off that I now have to return the Pixel Watch because it's so terrible in comparison. Significantly worse battery life too
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Tsunami330
(@tsunami330) reported
@FitbitSupport Is your app down today? App says it’s been trying to sync with my Fitbit for almost 20 minutes with no progress. Already closed app & restarted phone to no avail
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Tyler Campbell
(@souptyc) reported
@fitbit I’ve already done that. I also did a warranty claim for the actual device because the part that holds the band on broke. They replaced it and then a few months later it happened again so I was told it was no longer under warranty. Love the functionality but hate the poor quality.
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Gilroy Higgins
(@ekngoofball) reported
@fitbit I finally received my sense 2 yesterday after my Ionic was recalled. Set up and sync was impossible. After resetting the watch according to the Fitbit help forum my watch flashed blue and black to a red x. Now nothing works. I'm over it. Support has been useless.