Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (26%)
-
Errors (24%)
-
Online Features (21%)
-
Website Down (14%)
-
Device Failure (12%)
-
Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
| Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
sue squires
(@supajokim) reported
@FitbitSupport why is it saying bluetooth is off .. ive just synced .. the time on the fitbit is 5 minutes slow . how do i put that right
-
Devlyn Coelho
(@DevlynCoelho) reported
@fitbit currently has terrible cust service experience. Purchased the Sense which came with Premium for free for trial period. Their systems wouldn't enable cancelation (error message) and phone support systems don't work. It's not the $10, it's the customer service principle.
-
Grant Stepanek
(@GrantStepanek) reported
@FitbitSupport my Fitbit is 15min slow and every truck listed online just makes it slower and slower for some reason. Help?
-
John Koller
(@retrocoin) reported
@FitbitSupport Wireless charging could provide a consistent ability to actually charge my Sense. Currently it is a crap shoot whether the device will charge. I've had the Sense just over 4 months now. If I don't vigorously wipe the device contacts, is an assured Not charging or Slow Charging.
-
mo bama
(@Sadiku1947) reported
@QuikSusan @FitbitSupport This guy's will never respond I’ve tried so many times none responded, all I had to do was get an external support specialist who was able to resolve this whole issue of my account getting messed up and it worked out perfectly, his page is @utopiantechh I suggest you look him up
-
Bioloop Sleep
(@BioloopSleep) reported
@fitbit Cause not sleeping properly is the true nightmare
-
Steve Bursey
(@_stevelb) reported
@FitbitSupport I have a Versa 2 and the screen doesn’t work anymore. Can you help?
-
Bilgin
(@BilginTasyurek) reported
@FitbitSupport I was very disappointed with the chat support provided by your live chat agent Christian. Also, my experience of purchasing from your website was terrible.
-
Helena Handbasket
(@PinkeeSwear) reported
@FitbitSupport Black screen on Versa 2. Pushing left button turns on Alexa; does not restart. Help!
-
CMDR MemphisRacing
(@MemphisRacing) reported
@FitbitSupport I have been on #Fitbit since 2013, so fairly sure the issue is your system cannot handle users with 7+ years of consistent data.
-
Natalie Kerr
(@natalie_kerr) reported
@FitbitSupport my Versa 2 has stopped measuring my heart rate - can you help please?
-
SamiaDr
(@samiajapan) reported
@FitbitSupport I have just purchased fitibit versa 3 and the steps count is inaccurate. I tried everything, switching off and on, removed a bangle I had on the wrist, added driving exercise it worked but the next day it is the same issue again. I wake up with 100 steps already.
-
Scott Maintenance
(@Scottmaintain) reported
from
Rickmansworth, England
@FitbitSupport hi, can you tell me how to claim under warranty (2 years). for my fitbit which has broken
-
Nadia Viznyak
(@NadiaViznyak) reported
from
Cobourg, Ontario
@FitbitSupport my versa 3 is clocking stairs like there’s no tomorrow. Sometimes before I even put it on in the morning I have 2-3 already, please help? I’ve reset my watch and still no luck. Thanks for your help.
-
John Koller
(@retrocoin) reported
@FitbitSupport Also the number of times the Sense flies off my wrist due to poor placement of the quick release for the band doesn't even surprise me anymore. Putting a jacket on, putting a backpack on, reaching for something, flexing, putting my hand in a pocket... and the Sense flies off.
-
Cassie Boss🎃👻
(@CassieBoss1) reported
@FitbitSupport would love some support... but your help page is broken! #frustrated
-
John Koller
(@retrocoin) reported
Really tired of @fitbit attempting to "reinvent the wheel" when it comes to device bands. A breathable fabric or leather band that uses industry-standard quick releases is far better than the rubber garbage that falls off with the slightest movement.
-
Teelyds
(@LydiateTammy) reported
@FitbitUK @FitbitSupport The button on the side of my fit bit has fallen off and is no longer usable! Is this normal? Should this have happened when still relatively new! Any help would be appreciated thanks
-
Emily Johnson
(@EmilyJo97144099) reported
@fitbit Thank you for making it so difficult to get some support. You charged me for a premium account I cancelled weeks ago and I'm literally just trying to get someone to fix this.
-
lethiwe
(@lethiwe00) reported
1 My @fitbit charge 4 strap gave in. I called @fitbit hoping to be referred to a service desk and no sorry, your watch is a 1 year 3 months meaning out of warranty so you need to spend another 4k and buy a new one. We don't fix. Oh by the way thank you for being our customer
-
Scrappy Doo 🌸🤗🌸🤗🌸
(@Lisapittuk) reported
7 faulty devices down the line (longest lasting only 12 months) and the only resolution now offered is 35% off a new device. I think I’m done now #Fitbit @fitbit @FitbitSupport
-
Interior Feng Shui
(@ElineCointepas) reported
@FitbitSupport how do I send a broken mashband back and order a new one? Cannot seem to find it on your site!
-
Rob McGee ⭐⭐
(@robcfcmcgee) reported
@FitbitSupport hi. My Versa two is currently over 6 minutes slow. Refused to sync & now when trying to reconnect, it says "found it" with a green tick but constantly says connecting at the bottom of the screen. Any ideas?
-
Vaman Gaitonde
(@GaitondeVaman) reported
@FitbitSupport I am using fitbit smart watch for last 3 years. Now the battery of the watch is not holding the charge and may need replacement. The watch has no markings except L/G on the belt. Please advise and help. I am based in Goa in India
-
Grant Stepanek
(@GrantStepanek) reported
@FitbitSupport Yes, the time is 15min slow on my watch. I’ve done all of those things including resetting my Fitbit and performing updates and it seemed to make it worse
-
Allyssia Atkinson 🇨🇦🧡
(@kinsonalley) reported
@FitbitSupport I can’t seem to update my CC or cancel my free trial because I’m Canadian and the only option is for US. Help! When I try the help feature in the website, it keeps taking me to one of the trail challenge pages.
-
Kevin Nguyen
(@KevinNg39717738) reported
@FitbitSupport My Inspire 2 doesn't take my heartrate anymore. Crazy that it goes bad days after the warranty expires >:(
-
Elaine Smith
(@EllieMay662) reported
@FitbitSupport hi my Fitbit charge 4 stopped working a couple of weeks ago. It just vibrates when I try to restart. Do get the smiley face but nothing. Charging on approved Fitbit charger. Can you help?
-
Jacki McEwen
(@JackiMcEwen) reported
@FitbitSupport No - my reference to WhatsApp is merely to say that your 24/7 WhatsApp help chat has been unavailable for over a week. My Fitbit issue is getting “battery is not charging” on my screen every time my 2 x charge 4 units are outdoors (get warm)
-
Jacki McEwen
(@JackiMcEwen) reported
@FitbitSupport resorting to Twitter as I haven’t been able to access WhatsApp support for over a week. I have recently purchased 2 x charge 4’s both experiencing issues when exposed to heat (sun). Seems to be a common problem from what I can see on the community forum.