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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (32%)
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Online Features (21%)
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Errors (21%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Titus
(@titus_ry) reported
@FitbitSupport @fitbit You all still won’t issue the money or figure out why the money isn’t in my PayPal. You all have been refusing to resolve this issue!
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Parshu Narayanan
(@Parsheau) reported
@FitbitIN @FitbitSupport Bought my Fitbit Sense in Jan 22. Was delighted with it. Now one of the 4 pins has fallen out the charger cable head and my FB-sense has run out of charge. Very upset. Pl fix this.
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TheBJJDiver
(@myotherprofile) reported
@VanLathan @fitbit Fitbit quality is trash. I’ve been through so many. They don’t even argue when I replace under warranty. They know
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busterchap
(@busterchap1) reported
@FitbitSupport my app will not load. It starts up and then shuts down!
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Peter Cotton
(@mediaideals) reported
@VanLathan @fitbit The problem with the fitbit is it’s short life span. The company replaces an ailing fitbit without question - I’ve been through four from the same purchase - but it’s a drag. And the thing is, The Apple Watch is so much better in so many ways. So do yourself a favour….
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Yvette B
(@589_917) reported
@VanLathan @fitbit I have a Fitbit sense and there’s a problem with the charger where the pins retract and doesn’t charge any more. I would read up on apple before purchasing and compare with other devices.
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Rachel King
(@Dr_RachelKing) reported
Shocking service from @FitbitSupport, if they can't solve your problem they waste your time and then ghost you until the returns period has expired! @fitbit @FitbitUK
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LockHouse
(@LHC_LockHouse) reported
@FitbitSupport are you aware there's a bug in the fitbit app latest update, in the food logging area. When you add food to a previous day it wipes all the original calories from the total count & bar chart and only includes the extras you've added. Bar charts now useless. Pls fix
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Bernadet Bakker
(@BakkerBernadet) reported
@FitbitSupport That’s not gonna help because no one is answering the phone at the number you gave me. I hear more about this problem.
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Nope
(@ScottMode) reported
Hey @fitbit. Having a problem with the Sense. Will not reboot. Cannot get passed the company logo. Forums not helping. Done all the suggested remedies. Please help
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Louise Webster
(@Louisewebster) reported
@FitbitSupport I’m trying to reply to a private message and the message I’m trying to send keeps disappearing. My Fitbit is still broken after trying the updates
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Sharon Coyle
(@hwcoyle) reported
@fitbit Trying desperately to order my new Fitbit Charge 5 with the discount code you sent on May 13. Your support people said, just go to community for help? This is not good enough. I don’t have time for this. Easier to find another product.
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Shafique Choudhary
(@SAC40) reported
@fitbit I bought at a cost of £129 charger 3. It did not work and got a replacement. Sadly replaced Fitbit broke down again after a few months too. The matter reported no response. Repeated again and again to Fitbit nothing happened. So please reader save your money.
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Kate Roe
(@KateWoods80) reported
@FitbitSupport @FitbitUK Please can you help w. case ref 45197287? I've been waiting over 4 weeks for a 'higher level' team to contact me & no one has. Every time I ask for an update I am told to wait. I am not prepared to accept a refurbished device for a faulty brand new watch.
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Krissy
(@kwood25) reported
@VanLathan @fitbit Same! My Fitbit is so trash but I like the app and the simple nature. But having to replace every year is nuts.
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Kate B.
(@burnsy06) reported
@FitbitSupport And another question! Because it’s been so long! Randomly my Versa 3 changed the weather app turned to Celsius. I’m not finding a way in settings in the app or watch to go back to Fahrenheit. Help?
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Anne Clements
(@AnneClements11) reported
@FitbitSupport your team has excellent typing skills and communicating skills behind a keyboard. As for actually helping a person... not so good at all! 11 days, no watch, tracking number doesn't work, shipper problem not yours... no accountability
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Regan Kenney
(@urbanhottie) reported
@FitbitSupport I have reset my Fitbit alta and paired and unpaired it several times to try and fix the issue with the active minutes that are being recorded when I am not moving or sleeping. I’m not sure what to do next I talked with someone on the life chat but it didn’t work.
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La La
(@LaLaffey) reported
@FitbitSupport @naomicp1 I have just sent a message as having same issue
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Ms. Hammond
(@missbhammond) reported
@FitbitSupport Hi Fitbit. I was logged out of my account this morning and I can’t get back in. I’ve requested multiple password reset emails but nothing is coming through. Can you help? Xx
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Ari Kantomaa
(@kantomaaa) reported
@FitbitSupport Hi. Your support on your website isn't working at all. Tried with two different devices (PC&mobile) and five different browsers. Anyway, to the problem. My Fitbit Versa 3 hasn't tracked my sleep for over a week now, and now it won't even charge. Can you help?
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Naomi 👩🚀
(@naomicp1) reported
@FitbitSupport I’ve had the same problem. I was logged out of the app, and it won’t let me log back in. I’ve even tried resetting my password, but it still won’t let me log back into the app
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jacqueline bezer
(@jdbezer) reported
@SusaninBelize @FitbitSupport Common problem this happened to me too given up now
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Sheela McFreeson
(@12CheckSMCFree) reported
@shypomuac @VanLathan @fitbit This was my biggest issue with them as well. I went through several replacements and then finally gave up and got the Apple Watch.
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Simon
(@SimonPrindy) reported
@FitbitSupport why are your straps on the Fitbit 2 so poor? I must go through a new set every 3 months. Is it a deliberate design flaw to ensure your customers have to keep giving you money?
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rj
(@reji_____) reported
@FitbitSupport I am having problem with sorting out the refund for broken ionic. how should I proceed
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Michael
(@michael_toon1) reported
@FitbitSupport Just release the fix and stop selling a substandard product
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Shi Wash
(@shypomuac) reported
@VanLathan @fitbit I've never had a Fitbit last for more than a year or so. Good tech, trash materials and durability though--they are a total waste of money for how long they last. I'll be trying something else next go-round.
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Ashok Pujari
(@ashoknpujari) reported
from
Mumbai Suburban, State of Mahārāshtra
@FitbitSupport @fitbit My Versa 2 smart watch is Not working I want to that any service center Near me. in Andheri west Mumbai 400061
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Zoe Backhouse
(@backhouse_zoe) reported
@FitbitSupport recently the app is failing to log my swims. My phone is struggling to link with the watch too. Can you help?