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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (37%)
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Online Features (20%)
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Errors (18%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Veronica Grijalva
(@miss_veronicats) reported
@fitbit Sent my Ionic back due to your safety recall and get an error code when trying to access the discount store. Been trying to get help for a month. I literally just want to give the company more money for a new device but your support team ghosted me wth¿
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Deloris Price
(@DelorisP) reported
I've heard a lot how terrible @fitbit customer support is, but it's worse than the hype. A friend w/heart issues needed her device to monitor her heartrate when training. Her battery died after slightly more than a year, and @FitbitSupport said batteries can't be replaced ... (1)
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Shantanu Panwar
(@ShantanuPanwar7) reported
@FitbitSupport I am trying to reach you guys for more than a month now for my Ionic refund issue. There is always congestion in the network. Do you have Customer support or is it a myth?
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Palash Bolia
(@palashbolia) reported
@FitbitSupport @FitbitIN Still waiting for refund in my @PayPal account, my account is active while ionic is disabled, very bad experience
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Sudhir Puthran 🇮🇳
(@SudhirPuthran) reported
@cromaretail assured us for any service issue to contact them & they will help resolve My @fitbit sense watch was not charging ( just 3 months old) & they refused to support & asked us to contact @FitbitSupport directly! Pls don’t buy from #Croma , their Service support Stinks!
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GhengisAhn
(@GhengisAhn) reported
@FitbitSupport A rep took care of it, said a return label will be sent. Issue:wife’s Fitbit battery died extremely fast (rep verified 2 weeks ago) said to wait on an update. Believe it’s tied to GPS lock; goes from 100% to 0% in 10 min. Done waiting, just want a new watch sent to her.
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Toss a Coin to Your Photographer
(@BrittA2211) reported
Trying to contact @FitbitSupport about my broken @fitbit , and their support page is broken. How useless is that?
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VANDANA CHAWLA
(@VANDASIT) reported
@FitbitSupport With reference to my earlier Tweet, I submitted my complaint to the centre in Muscat and they refuse to replace it as its outside warranty, missing it by few months. Also they are not sure if it can be repaired. I request you to kindly help Serial Number- SPF2NNRV3
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Zoe Jane Dowd
(@ZoeJane77) reported
@FitbitSupport Just had an email to say my case is now closed and asking me to do a survey, nothings been resolved and I’ve waited over 2 weeks for them to just close my case, great help!!!
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Deloris Price
(@DelorisP) reported
It gets worse! She got an email saying that after she returns the device, it will take 10 days for @Fitbit to send a replacement. So 2 weeks before she'd get it, even though she sent a pic proving the device arrived broken. @Fitbit, why do you punish customers for your mistakes?
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Kevin Barr
(@stoner253420) reported
@JackWeb53085992 @fitbit This Fitbit is trash. Doesn't even work, followed all the steps. It's getting frisbee'd against a wall.
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Shannσn.ℓσuisε❤
(@ShannoonCxx) reported
@FitbitSupport I have just had the face of my Versa 3 pop out of the base. Luckily the screen is still working, so it looks like it may be a problem with the glue. Do you know how I can get this looked into? I attempted to push it back in, but it popped out again.
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Jack Webb
(@JackWeb53085992) reported
from
Maryville, Tennessee
@stoner253420 @fitbit I'm interested in Bigfoot. While backpacking here in our Mountains I would All most say that I saw one. I hadn't even smoked a joint at that point. But I set down on a log and lite one after that.
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VANDANA CHAWLA
(@VANDASIT) reported
@FitbitSupport Hi, I purchased Fitbit Versa 3 from Sharaf DG Muscat in March, 2021. Last week it started giving me burning rashes on my wrist and then it suddenly stopped working. I tried re-charging but it didn't help, instead it became so so hot that I had to unplug it.
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Tom Meuleman
(@Tombeau1972) reported
Day 106 since @fitbit recalled my #Ionic and promised me a #refund of $ 329 USD. Still waiting. No more answers from @FitbitSupport or the management (cc @parkjames ). Customer service is as bad as their trackers these days #FitbitIonicRefundPending
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Jose A. Alvarez
(@JAADodero) reported
I did returned it and … it has been 3 months and no money received so far. I called @fitbit several times asking for an update and … nothing. The issue has been escalated … people dealing with escalated issues must be very busy. Very disappointing.
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NoName Lastname
(@WantPS5BKLivin) reported
@FitbitSupport You're not sorry. You spout the same unhelpful nonsense! I've called the helpline at least 4 times and no one could tell me anything. "Allison" said the help was misleading re: time to get the refund. WHAT THE HELL?!
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Kay
(@thevanishingdot) reported
@FitbitSupport They are absolutely no help. I was just on the phone for an hour asking for a supervisor and the call disconnected. This needs to go about that.
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Vicky Wood
(@thevicster47) reported
@FitbitSupport hi again, I contacted you before because my son's strap broke, just now my charge 4 strap broke! Please can you help me? I rely on my watch for my morning alarm. Thank you
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alison harper
(@alisonharper34) reported
@FitbitSupport my fitbit isn't charging and I've done all the usual stuff trying to reset it etc still nothing can you please help ?? Thanks
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Infoxicating Lady
(@infoxicatedlady) reported
I know it’s a first world problem, but the fact that @fitbit doesn’t support rotating rosters, nor mid week starts for the work week (last week was Thursday, this coming week is Tuesday) means it doesn’t think I’m meeting my fitness goals EVEN THOUGH I EXCEED MY STEPS EVERY DAY
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Zan Dixon🇯🇲🇨🇦
(@zan_dixon) reported
I am convinced @fitbit is heading in the wrong direction. Twice now the device has shut down and Support says sorry warranty is up then offer a discount towards another Fitbit! Now why would I continue with Fitbit? Twice is too many times for me: @applewatchology am coming
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Deloris Price
(@DelorisP) reported
but refuse to replace it until you mail back the broken device and wait several days for @Fitbit to receive it--and only then will they send a new one. My friend is asking for a refund and buying a fitness tracker from another company-- not a #Fitbit! @FitbitSupport (4)
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Tripti Agarwal
(@TripsAgarwal) reported
@FitbitSupport I have broken my Versa 2 screen. I stay in Thane Mumbai. How can I get it repaired? It’s not under warranty.
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Deloris Price
(@DelorisP) reported
but refuse to replace it until you mail back the broken device and wait several days for @Fitbit to receive it--and only then will they send a new one. My friend is asking for a refund and buying a fitness tracker from another company. (Not #Fitbit!) @FitbitSupport
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Ushoshi Sengupta
(@ushoshi) reported
Hey @FitbitSupport trying to get in touch for the last 3 months to help me fix my device . Your customer support is horrible . Please help.
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Priya Abuj
(@AbujPriya) reported
@FitbitSupport On 4th April I received email "Fitbit Ionic Recall has sent you $309.00 USD" but due to incomplete PayPal KYC money returned to Fitbit. Tired chasing Fitbit. Can someone pls help.
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Jose A. Alvarez
(@JAADodero) reported
I was very happy and promoting @fitbit to my friends until I had a problem in Jan’22. It took @FitbitSupport 3 months to give me a solution. Then they said there was a problem with my device, asked me to retuned it and I would get my money back …
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Sanjay Sinha
(@sanjaysinha01) reported
@FitbitSupport Why do you adopt double standards to resolve exactly similar issues. My ionic recall refund amount got reversed as my paypal account was not ready. You are asking me to contact a phone in London and not resolving the issue through email. What support is this?
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Deloris Price
(@DelorisP) reported
I've heard a lot how terrible @fitbit customer support is, but it's worse than the hype. A friend w/heart issues needed her #Fitbit to monitor her heart rate when training. Her battery died after slightly more than a year, & @FitbitSupport said batteries can't be replaced ...(1)