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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (37%)
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Online Features (20%)
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Errors (18%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Alf Olsen
(@Subtraksjon1) reported
If your @fitbit break down, you will have no support from @FitbitSupport
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Nigel Simpson 🔴⚪🔴 💙
(@S1mpson) reported
@FitbitSupport hi i have a charge 5 and have not any trouble until the last couple of weeks , now when im running i keep getting a message saying something like GPS unavailable. It does it most times now, is there a solution to rectify this please ?
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Axs Reddy
(@ReddyAxs) reported
@Google @fitbit No no no google may be get your forget password **** figured out. Can’t do #software don’t go #hardware
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Tiffany John
(@tiffylou77) reported
from
Virginia Water, England
@FitbitSupport hi, I'm suddenly having issues charging my fitbit versa 3. I've tried the cable on every compatible USB charger and battery pack in the house and none work. Is this an issue following the update? Thanks
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Hugo Raddon
(@hugoraddon) reported
@FitbitSupport @CTSI_UK Fitbit issued a product recall on faulty goods in March. Their process was followed and completed on the 9th May. Since then Fitbit have done nothing but present obstacles to issue a refund. Can you investigate them? I'm not the only one in this position.
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BrendaCrawford
(@bcrawfo299) reported
@fitbit please send me a new Fitbit or my money back. This has been going on for a month now and no help from Fitbit support!!!!!!
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ΩMEGA.
(@Neca_3) reported
@FitbitSupport on going issue, it's 1030am I woke up at 700am, went to the gym, did some weight training and 15 min walk on the treadmill. My Fitbit states I've climbed 38 floors. Does my versa 3 detect an incline on the treadmill?
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Tony Cheung
(@asiayeah) reported
@FitbitSupport That's very sad. I don't mind to wait longer than 30 days but I don't want to use it on other Fitbit devices. Perhaps it's a bad timing that my Charge 3 got broken but I don't have a choice, do I? Is there something you could do?
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Meg
(@RamblingMoth) reported
@FitbitSupport I can't send a screenshot of what doesnt exist... You can't assist further. You don't have simple, readable, watch faces. That's it. That's the issue. Make accessible faces with readable numbers in one line without clutter. That's how you fix it.
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Arden Grant Pryce
(@ArdenGrant) reported
@FitbitSupport my Fitbit versa two ent bad and it was returned 07/22. After waiting one month I got the replacement August 27. I am not able to get there active zone minute icon on the device please someone tell me what to do. All I am seeing is the active minute icon.
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Eric Mei
(@mei_eric1) reported
@FitbitSupport @FitbitSupport You would offer a discount instead of actually fixing the problem, but why would I want to buy another Fitbit product if that is the quality of product now acceptable? Please provide me a reasonable solution to fixing this issue with this defective product.
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tracey mitchell
(@mitchpink40) reported
@FitbitSupport my fitbit charge 2 screen is black and won't turn on. Its charged but it doesn't vibrate if I try to charge it. Any help please?
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W cann
(@willcannock) reported
It appears my @fitbit has broken a month after the warranty ended 😭 Says it’s waterproof but seems to have fried in the sea… Still seeing if I have any options but looks like a sure-fire way to stop me from returning to @FitbitUK !
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IseultC
(@c_iseult) reported
@FitbitSupport chat service not working and trying to order a replacement for defective product?
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Arden Grant Pryce
(@ArdenGrant) reported
@FitbitSupport Help. I got my Replacement versa to yesterday August 27. However it is not showing me the active zone minutes icon only way active minutes icon how can I get the active zone minutes icon on my device?
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Robert Clarke
(@robwhclarke) reported
@FitbitSupport wont be using fitbit again after this refund process for ionic, no help on phone or chats. I now have a disabled watch and no compensation
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Tony Cheung
(@asiayeah) reported
@fitbit My Charge 3 has hit the infamous screen dim issue. Unfortunately, the new products won't make it until end of Sep. Can I extend my discount code to pre-order the new fitbit? @FitbitSupport
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Hannah
(@Hannah5022) reported
@fitbit @FitbitSupport I've had my fitbit inspire 2 for 8 months but since updating last week, it no longer records my sleeping properly. At first it stopped completely, now after rebooting and resetting it only records 3 hours of sleep. Can someone help? @FitbitUK
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Jacob J Coker
(@jacobcoker) reported
@fitbit I will… But I have 10 times. It’s a lost cause with you people. Send me my broken watch back!
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Elizabeth Brown
(@ELIZCF18) reported
@fitbit How about some customer support for your Charge 5 ? I keep getting the royal run around and put off with generic messages that are zero help!
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Katy Jane Rothwell
(@KatyJRothwell) reported
@FitbitSupport the screen on my versa 2 is not responding to touch. I have restarted it several times and charged it. Please help.
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Shiv
(@shvd_t) reported
@FitbitSupport Seems your refund process is broken. The agents were incapable to provide an update after several follow-ups! Pls escalate.
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ʚ romy ɞ
(@jiminliker2002) reported
@FitbitSupport help
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Manthri Ramu
(@mantri_ramu) reported
@FitbitSupport Will send a DM and of no use to resolve issue. I think our Indian govt right to repair act will ban such products soon. Worst part is no call centre to tell your issue. If this is the fate of buying international product, it’s very easy to go global business without service
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Janette Silleck
(@nettegoeddie) reported
@FitbitSupport My four-day old Versa 3 didn’t sync all my data last night. I’ve uninstalled and reinstalled both the Versa 3 and the app. Please help.
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Balaji
(@Balaji39523561) reported
@FitbitIN @FitbitSupport @GooglePlay I am trying to purchase Fitbit premium for deeper insights, but payment gate is only via Google play & it is failing everytime . Please help Error,please try different payment or try again later [OR-PMSA-05]
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AS
(@edinjambo) reported
@FitbitSupport charge 2 app keeps crashing. Ever since your new charts upgrade. Is there a problem?
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Dan Sadicario
(@danielsadicario) reported
@fitbit After just 2 years, my @fitbit Versa 2 crashed; I was told it could not be fixed. 100s of people online saying the same issues about Versa 2. I was given 35% discount for next one, but only to purchase ANOTHER Versa 2. They offer NO HELP to buy a newer model that actually works
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A Grand Romance (Kate)
(@AGrandRomance) reported
My Fitbit Sense stopped working after 10 months. $269+ down the drain. I don’t know why I keep buying Fitbit products. They never work accurately or long. @FitbitSupport @fitbit
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Dan Sadicario
(@danielsadicario) reported
After just 2 years, my @fitbit Versa 2 crashed; I was told it could not be fixed. 100s of people online saying the same issues about Versa 2. I was given 35% discount for next one, but only to purchase ANOTHER Versa 2. They offer NO HELP to buy a newer model that actually works