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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (36%)
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Online Features (20%)
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Errors (19%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Errors | |
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
| City of London |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jillster
(@herroj) reported
@RueFox13 @barnabas777 @fitbit Throw it in the trash and forget about it. You don’t need stupid *** devices like that. Be smart. Eat smart. Everything in moderation. Take the steps.
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VrgCJ
(@HannhaOWOalt) reported
@FitbitSupport my charge 5 isnt paring to my computer i just got it and its not getting of the down the fitbit app even though i did already.
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Shaun Tibballs
(@tibblet79) reported
@fitbit Also can you fix the app so that kids can have PIN or something to access their own profile so they can be independent in syncing their devices and not require me and my password every time they want to change between kids views.
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Brad
(@iamWhitty) reported
@FitbitSupport Hi. Received my Versa 4 today and the brightness settings seem to be in the wrong order, ie ‘dim’ is actually the brightest while ‘max’ is the dimmest. Is this a known issue? I’m guessing it can be fixed via software update.
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Debt Peon @humintelpro@cityofchicago.live
(@humintelpro) reported
@fitbit "My apology but we have a process to follow. What I can suggest is to keep your device and app updated so you can receive the quickest resolution." is a pretty terrible way to replace a malfunctioning watch.
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#prochoiceAF // On Post: @saysshetoday
(@SaysSheToday) reported
@FitbitSupport would love to be able to jot a brief note about my nightly sleep log, for example: "bad storms" because there wasn't much sleep in NorCal last night. Another could be "writing" or family issue. Brief notes would add context to the sleep data.
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susan mark
(@susan_mark2) reported
@jane47935137 @fitbit 'll suggest you connect with #HACKECYBERWILLIAM on Instagram for a faster service, he's just the best on stiffs like this to recover scam funds and he will help you get back your lost Account/Money
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matthanon
(@matthanon) reported
Hi @FitbitSupport , I cannot log in as new user on app/website. Multiple app uninstalls/reboots/cache clears,... later, nothing helps. Password recovery not working either. TIA for the help. DM?
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Debt Peon @humintelpro@cityofchicago.live
(@humintelpro) reported
@fitbit @Forbes If her watch stops working correctly after six months will you tell her to wait forever for the team to fix the problem?
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Becky Eldridge
(@RebeccaEldridg3) reported
@FitbitSupport @fitbit @FitbitUK how do I talk to a member of your team? My Fitbit isn’t working and your website won’t help me get any support! #notfair
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darren
(@darren78746423) reported
@FitbitSupport I’ve currently got a versa 2 and I love it, get me motivated to get moving! However, I currently drive for a living and I’ve noticed say I’ve done 1000 steps in the morning get in a vehicle drive for an hour or so then it will read 1700 or so. How to fix?
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James H S Brown
(@JamesHSBrown) reported
@Strava @fitbit Hi is there an issue with uploads from fitbit to Strava? Who's side is the issue is on? Not working for months on multiple device. Lots of reports from others online but no official response Debating returning my new charge5 or cancel strava premium if not fixed
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fiona houghton
(@fionahoughton) reported
@fitbit I’m struggling to activate my 1 year free subscription to premium. Chat and calls aren’t working. Please help
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Srinivasan
(@callmesrinivas) reported
@FitbitSupport The chat support team helped me well, but I couldn't resolve the issue. Could you please me with any contacts where I can get voice support in India? The number on your website is not working (8009190757)
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VrgCJ
(@HannhaOWOalt) reported
@FitbitSupport my charge 5 isnt paring to my computer i just got it and its not getting of the down the fitbit app even though i did already please help @fitbit
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Fnu Akshay
(@FnuAkshay) reported
@FitbitSupport Very frustrating customer support . My watch is not working from past three months.Raised replacement request in Nov and haven’t received watch yet. Now Fitbit is saying they need old watch first which was not communicated at all.This is how you harass ur customer.
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Ricardo de Azambuja
(@ricarbotics) reported
@FitbitSupport This watch is rubbish, that's the problem. I've been complaining about many random stuff for a long time now. @fibit by @google did something to the software in the last 6 months that destroyed my investment... rubbish.
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Atomic Julie
(@AtomicJulie) reported
@FitbitSupport Nope, when my stupid fitbit "synched", it was still a half hour off, and thought it was November - then dropped back another hour two weeks ago when it thought daylight saving came. Can't I fix it manually?
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Ricardo de Azambuja
(@ricarbotics) reported
@FitbitSupport The problem with my @fitbit by @Google Charge 5 is that the only way to trust it is by verifying, every hour, if the watch is working properly, otherwise you need to reset, forget, Bluetooth pair... that's NOT how a smart watch is supposed to work.
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t Mills MSci
(@tMillsSciTeach) reported
@FitbitSupport Can you fix it?
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Melisa Hunt
(@melisamhunt) reported
@FitbitSupport your lovely support team sent me a replacement watch which @parcelforce received on 29.12 and they have failed to deliver it to me even though they have sent it out for delivery every. Is there anything you can do to help? They have been so unhelpful. Thanks
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vasu tiwari
(@Vasu_Tiwari27) reported
@FitbitSupport I have recently purchased the versa 4 , the skin temperature , Heart rate variability are not working it been 8-9 days since i am using i have dropped mail as well but no response , i am frustated seeing this spending this much money and still no use of it.
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SUBRAMANIYAN S
(@SUBRAMANIYANS2) reported
Hi @FitbitSupport . I bought a charge 5 tracker watch around 23rd November 2022 through Amazon. The watch stopped working for the past two days and even after charging charge lasts only 2 hours. I have disabled the GPS and other features but still the battery is low. Please help.
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Shtopdelights
(@shtopdelights) reported
Hi @FitbitSupport, my Fitbit won't sync to my pixel 6 Pro since I downloaded android 13. Is there any update or fix for this issue yet?
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Debt Peon @humintelpro@cityofchicago.live
(@humintelpro) reported
Hey @fitbit I contacted customer support a few months ago about my Sense not working correctly and was basically told to wait for you to get back to me. Can you just send me a new watch? This one doesn't work and it doesn't seem like you're going to fix it.
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Srinivasan
(@callmesrinivas) reported
@fitbit @FitbitSupport @FitbitIN - Could you please help?
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VrgCJ
(@HannhaOWOalt) reported
@FitbitSupport my charge 5 isnt paring to my computer i just got it and its not getting of the down the fitbit app even though i did already
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Susan Zell 🍓
(@SusanTheOdd) reported
@fitbit Had no idea you only get the data by playing with phone. I also switched watch faces and now even if I go back to ugly default watch face it will no longer show me any data at a glance, just the time and date with dashes for the rest.i thought point is you can look down anytime
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LifeofPlotTwists
(@Life_PlotTwists) reported
@FitbitSupport I don't have skin allergies, I never wear it when showering, arm was dry. I have worn your devices for years. What exactly would contacting you for being burnt by your device help?
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Debt Peon @humintelpro@cityofchicago.live
(@humintelpro) reported
@fitbit That poor bird is pacing around talking to customer service and getting the same apologies but no resolution.