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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (35%)
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Online Features (21%)
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Errors (19%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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ΩMEGA.
(@Neca_3) reported
@FitbitSupport on going issue, it's 1030am I woke up at 700am, went to the gym, did some weight training and 15 min walk on the treadmill. My Fitbit states I've climbed 38 floors. Does my versa 3 detect an incline on the treadmill?
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Tony Cheung
(@asiayeah) reported
@fitbit My Charge 3 has hit the infamous screen dim issue. Unfortunately, the new products won't make it until end of Sep. Can I extend my discount code to pre-order the new fitbit? @FitbitSupport
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Balaji
(@Balaji39523561) reported
@FitbitIN @FitbitSupport @GooglePlay I am trying to purchase Fitbit premium for deeper insights, but payment gate is only via Google play & it is failing everytime . Please help Error,please try different payment or try again later [OR-PMSA-05]
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Tiffany John
(@tiffylou77) reported
from
Virginia Water, England
@FitbitSupport hi, I'm suddenly having issues charging my fitbit versa 3. I've tried the cable on every compatible USB charger and battery pack in the house and none work. Is this an issue following the update? Thanks
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Ellis Hart
(@EllisHart) reported
@FitbitSupport My Charge 5 is suffering from the widespread problem of trapped battery drain and is now unable to be restarted via the 3-push method. I've been unable to use the tracker for 7 days now.
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lbickerstaffe@ncrc.co.uk
(@lbickerstaffen1) reported
@FitbitUK When are you going to pay me my Ionic refund @Fitbit ? In any other walk of life if you are overdue paying your debts you end up in court @crookbit your a bad company to do business with
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W cann
(@willcannock) reported
It appears my @fitbit has broken a month after the warranty ended 😭 Says it’s waterproof but seems to have fried in the sea… Still seeing if I have any options but looks like a sure-fire way to stop me from returning to @FitbitUK !
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Hannah
(@Hannah5022) reported
@fitbit @FitbitSupport I've had my fitbit inspire 2 for 8 months but since updating last week, it no longer records my sleeping properly. At first it stopped completely, now after rebooting and resetting it only records 3 hours of sleep. Can someone help? @FitbitUK
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Elizabeth Brown
(@ELIZCF18) reported
@fitbit How about some customer support for your Charge 5 ? I keep getting the royal run around and put off with generic messages that are zero help!
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tracey mitchell
(@mitchpink40) reported
@FitbitSupport my fitbit charge 2 screen is black and won't turn on. Its charged but it doesn't vibrate if I try to charge it. Any help please?
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Hugo Raddon
(@hugoraddon) reported
@FitbitSupport @CTSI_UK Fitbit issued a product recall on faulty goods in March. Their process was followed and completed on the 9th May. Since then Fitbit have done nothing but present obstacles to issue a refund. Can you investigate them? I'm not the only one in this position.
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Danielle Hueston
(@Dee_Huest) reported
@fitbit …so is there a fix for how I can turn my Luxe back on?
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Arden Grant Pryce
(@ArdenGrant) reported
@FitbitSupport Help. I got my Replacement versa to yesterday August 27. However it is not showing me the active zone minutes icon only way active minutes icon how can I get the active zone minutes icon on my device?
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Alf Olsen
(@Subtraksjon1) reported
If your @fitbit break down, you will have no support from @FitbitSupport
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Manthri Ramu
(@mantri_ramu) reported
@FitbitSupport Will send a DM and of no use to resolve issue. I think our Indian govt right to repair act will ban such products soon. Worst part is no call centre to tell your issue. If this is the fate of buying international product, it’s very easy to go global business without service
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Angela Anthony💙
(@AngelaDAnthony) reported
@fitbit's response? 'We see where you're coming from and we apologize for the trouble this may have caused. Stay safe.' Stay safe?! Seriously?!
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ʚ romy ɞ
(@jiminliker2002) reported
@FitbitSupport help
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Mary Howard
(@SwanMtnShadows) reported
My Fitbit Charge 5 is fully charged and 100% synced. But the display won’t display anything. What do I need to do? This is so frustrating. @fitbitsupport hasbeen very responsive, but I’m tired of my device not working. Please help!
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AS
(@edinjambo) reported
@FitbitSupport charge 2 app keeps crashing. Ever since your new charts upgrade. Is there a problem?
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Dan Sadicario
(@danielsadicario) reported
After just 2 years, my @fitbit Versa 2 crashed; I was told it could not be fixed. 100s of people online saying the same issues about Versa 2. I was given 35% discount for next one, but only to purchase ANOTHER Versa 2. They offer NO HELP to buy a newer model that actually works
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Allan Matus
(@Allan_Matus) reported
@AngieJa16039070 @fitbit @FitbitSupport An offer to fix or replace the device would be nice. Offering a discount on a replacement is the same as saying "sorry, not sorry".
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💘Ellie💘
(@hotgirlellie) reported
I’m on day 3 of it being complete garbage. I’m probably gonna switch to an Apple Watch because of this issue @fitbit @FitbitSupport
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BrendaCrawford
(@bcrawfo299) reported
@fitbit please send me a new Fitbit or my money back. This has been going on for a month now and no help from Fitbit support!!!!!!
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Christine
(@ineffable_cb) reported
Less than 2 years later this thing is basically unusable @fitbit. No more *** asking for my information and then doing nothing- replace it or let me mail it in and fix it like any other reputable company would.
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Katy Jane Rothwell
(@KatyJRothwell) reported
@FitbitSupport the screen on my versa 2 is not responding to touch. I have restarted it several times and charged it. Please help.
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Tony Cheung
(@asiayeah) reported
@FitbitSupport That's very sad. I don't mind to wait longer than 30 days but I don't want to use it on other Fitbit devices. Perhaps it's a bad timing that my Charge 3 got broken but I don't have a choice, do I? Is there something you could do?
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Dan Sadicario
(@danielsadicario) reported
@fitbit After just 2 years, my @fitbit Versa 2 crashed; I was told it could not be fixed. 100s of people online saying the same issues about Versa 2. I was given 35% discount for next one, but only to purchase ANOTHER Versa 2. They offer NO HELP to buy a newer model that actually works
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A Grand Romance (Kate)
(@AGrandRomance) reported
My Fitbit Sense stopped working after 10 months. $269+ down the drain. I don’t know why I keep buying Fitbit products. They never work accurately or long. @FitbitSupport @fitbit
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Asif Khan
(@lfc_asif) reported
@FitbitSupport trying to reset my wifes fitbit ionic as time is incorrect but cant sync with the app. Get error message to say watch has been reported lost or replaced under warranty. Had the watch for a number of years now. How do we fix it?
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Eric Mei
(@mei_eric1) reported
@FitbitSupport @FitbitSupport You would offer a discount instead of actually fixing the problem, but why would I want to buy another Fitbit product if that is the quality of product now acceptable? Please provide me a reasonable solution to fixing this issue with this defective product.