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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Marc Kleinschmidt
(@MEKCodeWarrior) reported
@FitbitSupport 3. COPPA specifically allows for parental consent override or with 30 minutes of coding you could treat the data like you do with the Ace devices. This is problem of laziness and one (if you actually read your community boards) people have been complaining about for years.
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Sharon
(@sha1ch) reported
Please help me @FitbitSupport I’m on holiday and my charge 4 won’t turn on just vibrates and the smiley face only shows for about a second and then goes and does nothing 😳😓
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T
(@T04575492) reported
@fitbit waiting 8 weeks for my refund for your globally recalled exploding Fitbit. Congratulations on some really poor customer service.
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Nikki 🇺🇦💙💛
(@NikkiH_1984) reported
@FitbitSupport another day another issue. No heartrate graphs since Wednesday. Its tracking my HR, shoes exercise HR. I can see my live HR on the app and syncing everything else is fine but no graph since Wednesday. Any ideas? I've tried the usual restarts etc.
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shahul hameed
(@hshahul82) reported
@FitbitSupport My fitbit charge 5 just three months before i bought, display not working. I tried to restart several times but its not working. Help me to sort out this issue or help me to get warranty
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Anthony F. Flynn
(@ThnderRd) reported
@jwijnings @FitbitSupport My battery, less than 5 months old drains 100 % within 2 hrs. Is this due to the outage or the battery itself?
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Stephen 🇮🇪
(@stephenk75) reported
I will never be buying any of these products ever again, switching to apple. @FitbitSupport @FitbitUK waiting for my promised refund for the ionic recall in early march despite several emails and requests for help on here
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bootyhole schmootyhole
(@theirdemesne) reported
@FitbitSupport Restarting doesn’t help, unfortunately! The display keeps showing the fitbit logo for +/- 10 seconds, then goes dark for 10 +/- seconds, then shows the logo again, etc. It has been doing this for an hr since I charged it after the battery had died.
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Rebekah1986
(@Rebekah19861) reported
@FitbitSupport my app is not working, its the latest update,version, phone is upto date, its version 12 android. I have followed all support steps & chat, now been told it will take another week for me to get some form of response. Really not happy as I can't use it at all!
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Yeh bhi theek hai
(@sabtheeek) reported
@FitbitSupport It’s still the same. The issue persists since last Wednesday. Kindly unblock the IP address, please.
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Aine Ryall
(@aineryall1998) reported
@FitbitSupport I’ve been waiting over 3 weeks for my pre paid package to send back my broken Fitbit. Who do I contact to get an update ???
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Gemma Waller
(@jimjambingbang) reported
@fitbit my husband got a prepaid refund card, he has registered but now cannot log in to use it. Please help
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Matt McGuire
(@cybercrystal) reported
Anyone else's #fitbitsense quickly deplete its battery after the last firmware update and die? I'm unable to get it to charge and @FitbitSupport only gave me really basic troubleshooting steps with no resolution. $330 for a watch that can't even last 2 years is a terrible value.
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Om
(@Om15121985) reported
Regarding Fitbit ionic recall, raised a request 3 months back and still waiting for the refund. Could you please help @FitbitSupport ?
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Andrew David
(@ADavid29041993) reported
Hey @fitbit please develop an alternative way to charge the Fitbit Spence please. The "4 prong magnet" chargers are ****.
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Gráinne Larkin
(@GrainneLarkin) reported
@FitbitSupport my charge 4 isn’t working since swimming with it… your chat function isn’t working for me on the website! Help me out? Thanks
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ViRy Bt
(@viRyBuGarini) reported
@fitbit I just wish you would do your job and give customers our money back from the Ionic Recall! I was supposed to get my refund withing 4-6 weeks, and it's week 12 now... No money or updates! The worst decision I've ever made was to purchase another device from them! #wheresmymoney
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Atul gupta
(@gatul28) reported
@FitbitSupport Your DMs are simply automated messages, my concern is dealt with extreme unprofessionalism. I need you to fix it, now
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Rich Medved
(@RichMedved) reported
@FitbitSupport My wife's Luxe does not charge when plugged in and we can't find/don't remember ever using a button on the side of it. The online help, via the app, isn't (any help). How do we proceed?
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Joost Wijnings
(@jwijnings) reported
@ThnderRd @FitbitSupport I don't know, my battery issues started with the outage... Now the fitbit is completely dead, so could be something else too.
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Amber Caraveo 🌻😻🌻
(@AmberCaraveo) reported
@fitbit I have a Fitbit luxe. When I edit a workout to shorten the duration, the calories are not automatically adjusted down. Why not? How do I fix this please? I’ve tried the forum & others have also asked this but no reply! Thanks for your help.
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E. V. Maynard
(@ELLSVM) reported
@FitbitSupport my versa is tracking steps and calories inconsistently, wherein calorie count is lagging massively behind - is this a known issue / is there any way this is likely to be resolved?
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Krysten
(@WeirdGirlSoul) reported
Hey @FitbitSupport, why did my watch face just change on its own? I did not change it and the face is still available through the app so... #wtf???
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Shaamat
(@Sha87571346) reported
@FitbitSupport I'm having a problem with my app today. It is synching with my Charge 4 but if I try to look at the data in the app (eg. Exercise, heart rate etc) I just get get circles going round. Is there a problem today?
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Purnima RajtaDhillon
(@PurnimaRD) reported
@FitbitSupport my Fitbit versa 3 is causing pain on my wrist after wearing it for even a short duration. Have loosened the band, tried on both wrists but it is still continuing and slowly the intensity increases if I continue wearing it. Kindly help.
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Doug Chasick
(@ThatFHGuy) reported
@FitbitSupport My Charge 5 has not worked for OVER ONE MONTH because of the battery issue. I purchased it in March 2022. I'm TIRED OF WAITING for a fix. How do I get a replacement?
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WB
(@tortadetortuga) reported
@fitbit More time wasted with @FitbitSupport answering questions— fool me twice, I guess—just to have them ignore my request and restate their return policy. I was paying $10/month for premium on a watch that hasn’t worked. $150 to break in 7 months is amazingly bad.
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Oliver Webber
(@Violino1567) reported
@FitbitUK @FitbitSupport I’ve been trying to get through to your help live chat for ages. It either takes me to a dead link, or the chat drops. Finally I got through to someone, who then gave me a minute to respond before closing the chat! How do I get reliable help, please?
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Atul gupta
(@gatul28) reported
@FitbitSupport @fitbit need assistance on ionic issue. Please check DM
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Joan D. Harrison
(@joandharrison) reported
@FitbitSupport my Sense is not charging probably due to two of the pins on the charger being pushed in. How do I go about getting a replacement. Have had my Sense 4 months. Thank-you in advance for your help.