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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (43%)
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Online Features (20%)
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Errors (17%)
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Website Down (11%)
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Device Failure (7%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Marlo Garnsworthy 🌊❄️ @Icebird on Spoutible
(@MarloWordyBird) reported
from
Wakefield, Rhode Island
@DaynaArcher17 @fitbit @Apple Yeah, that smug comment was the kicker. So bad.
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narnah_ama
(@narnahama3) reported
@FitbitSupport Hi there! I have a Fitbit charge 5 I hvnt charged for a couple of days after the batt run down. I got it charged today but I’m noticing I can’t log into my account on the fon app. Tried resetting my password multiple times without any success. Can anyone help pls?
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Laura
(@laurad_219) reported
@fitbit terrible decision to remove challenges and adventures in March. Having seen customer feedback, no one seems happy about this. Hope you come up with similar alternatives
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Jo Davidson #ToriesOut
(@CFcarer) reported
@pdrummond19 @fitbit FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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Jo Davidson #ToriesOut
(@CFcarer) reported
@AmyHolland__ @fitbit @FitbitUK FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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Lynda Hunter
(@Lyndydaisy) reported
@FitbitSupport @IbuZakiyama46 Please help! Trying to access Fitbit Support Chat line but the code is being sent to my old phone number. I cannot access my account either for the same reason...having problems all round with my Versa 3.
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ayoub alsharif
(@ayoubalsharif) reported
@kielderlass @FitbitSupport My charge 5 worked for 13 month only and had the same issue. There quality is very bad and there customer service is very poor.
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Jo Davidson #ToriesOut
(@CFcarer) reported
@TVFan43 @fitbit FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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Brian Miller
(@Brian4Builders) reported
@fitbit the announcement that you are removing core functions of your product like challenges and open groups seems to be one of the worst mistakes you can make if you expect to remain relevant to your customer base. #stupidstupidstupid
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Jaap
(@vdvoort) reported
@fitbit you must be tired copy pasting the same reply over and over. Maybe it's time to bring out a decent transparent statement on this poor business decision. You say you're listening but how come the community is raging? @Google Tnx for ruining this company
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Jo Davidson #ToriesOut
(@CFcarer) reported
@ikea16 @fitbit FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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Rob
(@robstuckatwork) reported
@FitbitSupport So what is being done to correct this terrible mistake? Is the change being rescinded? These are basic features that customers use to stay motivated, which is the ENTIRE point of paying fitbit money. Without it, we could just walk around on our own. Planning on canceling
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Natalie Watson
(@natalie_awatson) reported
@FitbitSupport why can't you just make an app that WORKS?! Months & months with broken food tracker. Now that's fixed(ish), I can't add any manual exercise. Adds then just deletes itself. Such a disappointment, loved Fitbit for years but the app is just so poor I give up.
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Jo Davidson #ToriesOut
(@CFcarer) reported
@TheCarlFord @fitbit @FitbitUK FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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Faye
(@fayepadley) reported
@fitbit Stopping challenges is such a bad bad move, it’s the only reason I’ve stayed for years and haven’t switched to Apple. Looking at other comments I’m not the only one. Someone may want to rethink this 🫠
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Jo Davidson #ToriesOut
(@CFcarer) reported
@sthewoods @fitbit @FitbitSupport FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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Shauna Davitt
(@shauna_thesheep) reported
@FitbitSupport my Fitbit versa two screen has just turned green and everything I’ve tried doesn’t work. I’ve restarted it and everything. I can’t find any information either. Please help
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Nny 🔪
(@HOMICIDALKGS) reported
Fitbit is getting rid of challenges and trophies next month. I'm so upset, it was my favorite part of having a Fitbit. Never buying another, **** you @fitbit @Google for completely ruining the device!!!
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Jo Davidson #ToriesOut
(@CFcarer) reported
@LuckyStella @d3irdr3 @fitbit FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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Jo Davidson #ToriesOut
(@CFcarer) reported
@one_spicy_nacho @fitbit FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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Jo Davidson #ToriesOut
(@CFcarer) reported
@PaulineAnnP @FitbitSupport FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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Jo Davidson #ToriesOut
(@CFcarer) reported
@lovelivingwhole @fitbit @FitbitSupport FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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Karthik Krishnan
(@karthik__123) reported
@FitbitSupport Not regarding restarting the device but it is about #fitbit device failure Display of #fitbit charge 5 is frozen and #fitbit not working
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Jo Davidson #ToriesOut
(@CFcarer) reported
@mtdewmomma @fitbit FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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steve watkins
(@spikey673) reported
@FitbitSupport are you into sending fake watch straps out now? My wife received her new strap today, in Chinese packaging, no Fitbit logo on the strap, and poor quality! Any chance you can actually send a proper original please?
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AJ Johnson
(@APJJohnson) reported
@FitbitUK @fitbit possibly the worst customer service I’ve experienced in 10 years. Impossible to resolve issues,community non responsive, call customer service in the states who let it ring out despite “24 hours” availability, worst £90 ever spent for my son’s Christmas present
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Jenna Cohen
(@jennamcohen) reported
@fitbit Then don’t “refine” it if it isn’t broken. -Signed, a million angry Fitbit customers.
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Jo Davidson #ToriesOut
(@CFcarer) reported
@hayleyward1 @FitbitSupport FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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Jo Davidson #ToriesOut
(@CFcarer) reported
@Wendy_V_C_82 @fitbit @FitbitSupport FULLY agree with this. Terrible idea! Do challenges with my granddaughter who has #CysticFibrosis & needs lots of exercise. Will switch to another make of fitness band
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Rob Froome
(@RobFroome) reported
@FitbitSupport @fayepadley What part of ‘keeping customers feedback forefront of mind’ involves some clever person in Marketing thinking it’s a good idea to withdraw challenges - and then send everyone a bot generated response to fob us off - absolute rubbish Fitbit, poor show