Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• App Crashing (28%)
• Errors (25%)
• Device Failure (22%)
• Online Features (13%)
• Sign in (9%)
• Website Down (3%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Bigastro	Sign in	16 days ago
Gilbert	Online Features	17 days ago
Reutlingen	App Crashing	17 days ago
Bangor	Device Failure	17 days ago
Charlotte	Errors	19 days ago
Tucson	Errors	19 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rob Williams (@codeslubber) reported 1 minute ago

  @Google just passed $4T in market cap. This week @Fitbit rolled out new sleep tracking and it's a complete jackass disaster. The old one I thought worked well. Now, the watch tells me one score, the app a different one, and apparently if you ever wakeup at all in the night you cannot have had great sleep (which is complete BS). Yes I know I already griped about this but here is today's new spin: if you are scoring things, and your scores whipsaw all over the place and are just pulled out of your ***, please just ***. Can I just get the data from the watch myself? next up, on @Apple I could and did, BUT the problem is those idiots admitted their monitoring of deep was not accurate because it would have taken too much battery to be correct. *** to them too!! #everythingisbroken

• 
  Simon Atherfold (@Grumpysworld1) reported 2 minutes ago

  @FitbitSupport It won't let me send a private message. I just want some help please?

• 
  TheCynic (@Harryh999) reported 6 minutes ago

  @fitbit @Ranchwater12 and terrible battery life, I bought a smart watch from amazon £19.95, much more impressive than my fit bit

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 9 minutes ago

  @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

• 
  Dennis Lokey (@DennisLokey) reported 12 minutes ago

  @FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?

• 
  Grumpy (@aGrumpyGitt) reported 16 minutes ago

  @FitbitSupport why is my exercise not showing in my @loseit app 🤫 Apparently been like this for several days now. I am not a techie and haven't a clue how to fix it. Checked both apps are uptodate.

• 
  Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 17 minutes ago

  @FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed

• 
  Mikko Tuomela (@mikkotuomela) reported 18 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  Ken Manzel (@ken_manzel) reported 21 minutes ago

  @payelhati2907 @madebygoogle @FitbitSupport I’m having same problem with my charge 6. Unresponsive, troubleshooting tips don’t work. I’ll put it on the charger and it’ll show it still has a significant amount of charge on it. No help from Fitbit support. How do I fix this?! It’s become unreliable and useless.

• 
  Lex (@TheLexTimes) reported 27 minutes ago

  Hi @fitbit how does one report potential security incidents to the team? I’ve had intermittent issues with my Fitbit where it unpairs with my phone and displays an error message “no phone contact” and for a brief moment the health data becomes inaccurate.

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 29 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Victoria Gleeson (@LadyGus) reported 31 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  🇺🇸BEARDO🇺🇸 (@Ranchwater12) reported 35 minutes ago

  @FitbitSupport Nobody asked you! Bad business plan. I'm going to get rid of this thing for sure!

• 
  Mark Pearce (@markyp46) reported 37 minutes ago

  Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?

• 
  Shikhar Bhargava (@prattersgeezers) reported 38 minutes ago

  @FitbitSupport Hi there, my sense 2 have charging issue as Metal trim on back of Sense 2 has fallen, only one of them is there, i can't find the fallen piece as it fell somewhere . can help?

• 
  🚩 राजीव कौशिक 🚩जय हिन्द (@JindagiKyaHey) reported 40 minutes ago

  @FitbitSupport since morning trying to pair the watch with app but nothing is happening. WHAT A POOR TECHNOLOGY 😭UNABLE TO UNDERSTAND WHY PEOPLE USE FITBIT

• 
  sb (@redlionny) reported 41 minutes ago

  @edwoodplan9 @FitbitSupport I have the same issue

• 
  Beccybecster (@beccybecster) reported 42 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  Kelli Bachman (@kabachman) reported 43 minutes ago

  @FitbitSupport fitbit pixel is TRASH. After the last update it barely works. @fitbit

• 
  pissdrinker (@pissdrinker7886) reported 44 minutes ago

  @apple I don't really blame you for my iPad being broken. I mostly blame @fitbit because it was their app that broke it

• 
  Danielle Gillieron (@DanielleGillie5) reported 45 minutes ago

  @FitbitSupport I can’t change to my Google account as it says I have my child on my account but I don’t . Please can u help me delete her so I can switch to Google

• 
  Sandwichbagdad (@sandwichbagdad) reported 51 minutes ago

  @Fitbit @MadeByGoogle I returned a faulty Fitbit weeks ago and am still waiting for my refund. Two written promises of payment this week — both broken. Formal complaint lodged with Consumer Affairs Victoria. Case ref: 5-4942000039518. This is unacceptable. #Fitbit #GoogleSupport

• 
  sentient ball of stardust (@WhatTheMrsHeck) reported 52 minutes ago

  @fitbit fix the glitch where the screen wake keeps auto selecting button and motion when I only want button on. Its making me want to toss this thing waking me up in the middle of the night flashing me in the eyes, and the battery is dying like crazy. Husband and I both are mad

• 
  Simon Atherfold (@Grumpysworld1) reported 55 minutes ago

  @FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.

• 
  Jason (@megabyte682) reported 55 minutes ago

  .@madebygoogle my Pixel Watch 3 is still broken from months ago and you .@FitbitSupport refuse to do anything. Blame each other and blame software. No real fix. I think I'm done with #madebygoogle products. Even this Pixel 10 is subpar. Waste of money.

• 
  K (@ATLBravesGirl49) reported 56 minutes ago

  @FitbitSupport is there a syncing issue? I can’t sync. And I removed the app and signed out. That’s not the issue

• 
  David Martinez (@DMARTINEZ_85) reported 56 minutes ago

  @FitbitSupport Took all those steps, still not working.

• 
  rachel mackinnon (@rachelmackinno2) reported 56 minutes ago

  @FitbitSupport disappointed when I get a new watch and support keeps telling me that they know of the issue and are working hard looking into it. It has been months. Isn't it false advertising stating you have voice assistant and voice text on a watch then dont allow it?

• 
  Willie Beamin (@3rdEye_Willie) reported 58 minutes ago

  @fitbit 108 minimum cardio load? FOH fix your algorithm

• 
  Christine McDonald (@Clubby_R8) reported 59 minutes ago from Gold Coast, Queensland

  Damn stupid @fitbit keeps freezing on me. The only way I have managed to find to fix it is uninstall the app and reinstall it, plus try and turn the actual watch off. I am starting to wonder if its slow stuffing up 🤦🤔 @FitbitSupport