Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
Errors (33%)
-
Online Features (22%)
-
Device Failure (17%)
-
Website Down (15%)
-
App Crashing (11%)
-
Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Pritesh Patel
(@AsianTesh87) reported
@FitbitSupport ~ So many reports of the same syncing issues ... How can you not simply reverse the last update in the interim period ... Terrible service !
-
David Eddy
(@dreddy99) reported
@FitbitSupport Had the same issue, done all the troubleshooting even deleted the app, reinstalled it it synced, thought problem was solved til it never did again, all since new update. Was told my phone was the issue by live chat tech, been using same device since August. Your update needs help
-
James
(@gettinold75) reported
@blackgirlinmain @fitbit I've had the same issue since last year and noone is responding to my case getting very annoyed now.
-
CrazyA99nl
(@CrazyA99nl) reported
@StormOfMastodon @FitbitSupport Seems it has been fixed with version 3.37.1 of the Android app. Could pair my charge 4 again on the first try (after restarting both devices for good measure and the process is still quite slow)
-
Roshan
(@rsagrawal14) reported
@FitbitSupport one of my Fitbit charge 3 is not turning on and I tried all the steps mentioned on website for over 10 days and 100 times. Mailed the support centre as well but no reply. Can someone help here ?
-
Valerie Metcalf 💙
(@valmetcalf) reported
@debbied007 @FitbitSupport That is my next step. I always try and fix it outside the hours that online chat is available. I have tried all the troubleshooting recommended in the online guides though.
-
AKSHAY RATHORE
(@akr_21_) reported
@FitbitSupport Can't login. Please help me in some other way. Please Please Please
-
dipak parmar
(@dipakparmar13) reported
from
Sūrat, State of Gujarāt
@FitbitSupport Last two days my versa 2 is not getting sync. Tried all the things as suggested in help but no success.
-
Marcus Gilchrist
(@marcusg90) reported
@FitbitSupport Since the latest firmware update, my Versa battery dies very quickly (less than 1 day vs 4-5 days before). Can you help?
-
Carlene Gutierrez
(@Carleneguti) reported
@FitbitSupport My issue is not being able to add anything on my dashboard or click on anything on my dashboard is this part of the sync issue.
-
DanieleG
(@OSA_57) reported
@FitbitSupport Hi, I have serious issues with Heart Rate monitoring with my new Charge 4. After few minutes I have started a training session, on the display HR readings go from 60 to 120. At the same time, with a Garmin HR I can read 130. Please help
-
Shana Page
(@shanalpage) reported
@FitbitSupport I've only had the replacement Charge 4 you sent me for 2 days and it broke where the band attaches. Any help?
-
Constance Pfeiffer
(@Conpfeif2) reported
@fitbit why is your server always unreachable? Can't setup new fit bit on any device because it appears it's impossible to download the updated firmware. Very disappointed as a loyal Fitbit customer...or at least I have been
-
katelyn
(@katelynmaddox_) reported
@FitbitSupport is probably one of the worst companies I’ve ever boughten from. If you want a defective watch and a customer service team that takes over a month to respond to you, only to tell you to just restart the device... go with Fitbit
-
Debbie Davidson - Learning consultant
(@debbied007) reported
@valmetcalf My versa 2 stopped talking to my iphone. Contacted @FitbitSupport on Twitter. They gave me a few things to try which did not help. Then I got an update message (to fix bugs) and it has been fine since.
-
mark salter
(@msalter2009) reported
@FitbitSupport when are you finally going to resolve this issue for Android users without no errors ? Timescale and explanation of what went so drastically wrong your end and public apology to those affected would be nice as well. Don't you test updates before release to public?
-
🇺🇲 Samantha Saves The World 🇺🇲
(@SamsClub_Sam) reported
@FitbitSupport Thank you for fixing the sync problem. So far mine seems to be working now I had to uninstall and reinstall the app a few times but doing that + user data reset on my Charge 4 seemed to make it finally sync
-
Kat Betts | Element Editing
(@elementeds) reported
@FitbitSupport I've restarted it multiple times. This morning it synced, and I was also able to change the clockface (which resolved an issue I had a few months ago) but this didn't resolve the problem, either. :(
-
Ross Carter
(@Ross_C_Carter) reported
@FitbitSupport my inspire 2 won't hold charge for more more a day. Less than a month old. Have tried the simple display, cleaned the contacts and reset the device. Please help, was working fine. It's also stopped tracking my sleep score.
-
Nick Whitworth
(@njwhitworth1978) reported
@FitbitSupport just bought a new Ace 2 for my son but it is not displaying any sleep data on the watch for last night. Kid view in the App ver 3.36 (1013) shows incomplete sleep data for last night - says we woke up at 23.15. Please help resolve
-
Jazz
(@UberCoolTweeter) reported
@FitbitIN @FitbitSupport I need to replace glass of fitbit HR 4 in New Delhi. Please help. The screen is cracked
-
Alesha
(@Alesha47229810) reported
@FitbitSupport need help my fitbit cracked and I just got it in November
-
Sophie Ysenbrandt
(@Sophieke14) reported
@dinnyballs @FitbitSupport They said my watch was broken so they offered me a discount. The funny thing was I could sync my watch with my pc but not my phone. Kind of weird for a broken watch.
-
jan
(@jan91372170) reported
@FitbitSupport I’ve had a Charge 4 for a few months but recently have noticed it no longer shows the time when I raise my wrist to read the time - I have to press the dude button . Is there an easy fix or is it faulty? Jan
-
Frank W
(@iamunclebubba) reported
@FitbitSupport have you fixed the syncing issue yet? Right now my watch isn't even telling me the right time. Made for a rushed morning since I also use it as my alarm.
-
Natalie
(@Nataliieee23) reported
@fitbit recently purchased a Fitbit Versa 3 and not happy that arm movements are counting as steps! Is there a way to fix this or is it faulty?
-
Unicorn
(@Unicorn_tamer_) reported
@fitbit hey there, I have an old blaze that I want to give to a friend. I have tried logging in to my account to remove the device, but a reset password is not working with any of my email adds. I may have used Facebook to sign up but no longer have Facebook. Help!!!!!!
-
louise bleach
(@LouBleach) reported
@FitbitSupport help, since last update my fitbit versa light keeps randomly scrolling through the different screens, it's waking me up at night
-
Sheilby
(@Sheilby24) reported
@CADman1865 @FitbitSupport They are rolling out a new update on playstore. Not everyone can see it yet, but if you go to playstore and search for Fitbit if you see the last update was 1/28 download it and it should fix the problem.
-
Nancy Lawler Wescott
(@Mysterygirl12) reported
@FitbitSupport I literally purchased a versa 2 because the specs stated I could use Spotify without paying for premium. I downloaded and it’s telling me I need a premium subscription. Tried Deezer...same thing. Should I return and purchase an Apple Watch instead? Help