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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (43%)
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Online Features (19%)
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Errors (17%)
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Website Down (11%)
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Device Failure (7%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down | |
| Virginia Beach |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Clare Bear
(@ChaseMe_NKOTB) reported
@FitbitSupport can you help me ? Your app has logged me out & I can't remember my password. I'm trying to reset it, but give me a clue here?? I'm putting in some of the most bizarre passwords & keep getting this error over & over. Thanks
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Tommy. BLM 🏳️🌈
(@tommydudey) reported
@FitbitSupport I have the charge 5 and I keep having trouble with the interval workout sync. I change the move rest and repeat and it syncs but doesn’t change and reverts back to what it was before… currently spending more time trying to get it to work than actually working out.
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𝕋𝟚.𝟘
(@_Teeena) reported
@FitbitSupport 2/2 conjunction with any other offer! This is absolutely ludicrous. You have a known defect with your watches and you still continue to provide abhorrent customer service. The 35% discount was to compensate me for two broken Fitbit’s in a little over as many years! Be better!
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DavieB 🏴🇮🇪🇪🇺
(@davieb719) reported
@FitbitSupport I’m not really getting anywhere with this issue, i’ve sent another DM
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Candy Nyangoya
(@CandyNyangoya) reported
@ReenaLahiri @FitbitSupport This must be the worst in the range really.
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DavieB 🏴🇮🇪🇪🇺
(@davieb719) reported
@QueenWeezy @FitbitSupport Not one Versa i’ve had has lasted longer than 18months, it’s a manufacturing fault yet they won’t address it (or don’t want to). They used to be very helpful but now they just fail to help their customers in general. The quote to me was “enforcing our policies”
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Trisha Chew
(@TrishaChew7) reported
@FitbitSupport Hi need help as I can't sync my sense watch to my phone forever, despite I tried numerous to fit it. Help
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Donal O'Sullivan
(@DonalOS42918684) reported
@FitbitSupport I’ve moved home and cannot connect my Aria to the new network I have. I have followed instructions but to no avail. I see this is a common problem many users have and clearly a fault with the Aria. Please advise
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Blake
(@Blake_kane12) reported
@ChaseMe_NKOTB @FitbitSupport Had exactly the same issue but i was helped by a hacker called KridCrack on Instagram he's the best. Text or WhatsApp him +14144854707
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Chris Lion-Transler
(@CMLion) reported
I keep getting these emails from @fitbit re: their sale. I’ve tried twice to buy a #versa2 but the only option is small. Twice I’ve been so disappointed I canceled my order. My old Fitbit is barely clinging on. When I replace it, I guess I’ll go with an Apple Watch. #wtf
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mario.
(@AmazingMario15) reported
“what’s strong with me” is the absolute worst slogan i’ve ever heard. @fitbit do better PLS
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Kia
(@Kiabread) reported
@fitbit I’m on an 100 and something day step streak and the app has somehow started to say I’m only on a 9 day step streak???? How to fix this
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reena lahiri
(@ReenaLahiri) reported
@FitbitSupport I have a fitbit versa which is not responding to any actions...tried restarting it,charging it...but its completely dead....please help me solve this asap....Thank you
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Trevor
(@JustaLowlife03) reported
@FitbitSupport app need to use this device error I'm getting trying to connect my versa 2 to my Bluetooth on a galaxy a71 g5. Been trying for two days now.
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pawan
(@pawankanthu) reported
@FitbitSupport my charge 4 broke down with in 4 months. Can i get it replaced ??
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Dieter Brown
(@DieterBrown) reported
@fitbit Extremely unhelpful online chat with Fitbit customer services regarding my device that doesn’t charge anymore. Seems like they don’t want to replace it at all costs although I’m still under warranty. Anyone else having this issue #fitbit #Fitbit
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Erin
(@erinava) reported
@_Teeena @fitbit @FitbitSupport Terrible product. I will never buy one again. I discourage others from buying as well.
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Kate Thomas
(@katescolley) reported
@FitbitSupport I've had my versa 2 less than a year and the battery has started running down really fast. Any ideas why this might be? Thanks
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Iain Halliwell 💙
(@ihalliwell) reported
@FitbitSupport You already told me to do one , broken button on an ionic after it had already been replaced once , second one lasted 4 months , really poor as I own 8 devices in total
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DavieB 🏴🇮🇪🇪🇺
(@davieb719) reported
@FitbitSupport Received. I’ve sent another DM as this issue has continued, it’s getting worse every day.
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Michael McCormick
(@eulogyireland) reported
@FitbitSupport The ******** my Fitbit inspire has broken. It was purchased on 6/1/21 and is still under warranty. What is the procedure for getting this issue resolved under warranty
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Candy Nyangoya
(@CandyNyangoya) reported
@Roxana66126924 @FitbitSupport This is exactly how they die, my 3rd one died about a month ago and since it was out of warranty well its my own problem seeing as its the same exact thing that has happened to the previous 2 and the complaints on their page really points to appaling products.
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FearTheSpear🍢🦬
(@bill_mayville) reported
@MrsSurvival @FitbitUK @FitbitSupport I had this same issue this year. Fitbit support was very unenthusiastic about resolving this problem. Kept telling me it’s out of warranty so they couldn’t replace it but gave me a promo code off a new one. Like I wanna drop another $200+ for shoddily-constructed trackers.
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reena lahiri
(@ReenaLahiri) reported
@FitbitSupport I have a fitbit versa 2,which is not responding to any actions...tried restarting it,charging it...but its completely dead....please help me solve this asap....Thank you
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Amar
(@Amarnath11) reported
@FitbitSupport @FitbitIN @fitbit my Fitbit Versa 3 feel off to the ground and display seems not working (barely see the screen). Tried rebooting but no use. Could you pls help sort.
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Brian Kenny
(@briankenny92) reported
@FitbitSupport Hello, I have a versa 3 and for some reason it keeps disconnecting Bluetooth. Highly inconvenient. Is this a known fault or is there a way to fix it? It is about 1 year old and this has been an issue with it on and off for the last 8 months.
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Cathy email: cathy@coc-tech.com phone:13517050580
(@Cathy69995926) reported
@fitbit no issue
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BevMar
(@bevmarshall) reported
@FitbitSupport hello, I have been trying to get an issue with my Charge 4 resolved since 8th Nov. Why do different people keep emailing me asking me to repeat step after step which I have already done? It is faulty! Help please ref 43084059 please read all the notes!
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Hannah 🇪🇺🇬🇧
(@ravengurlxx) reported
@FitbitSupport my Fitbit versa is a few years old, but this week it keeps flicking from screen 2 screen. Then when I changed clockfaces as suggested by FB, it's now frozen on the Fitbit clock face and I cannot move from it. I can't navigate the watch to factory reset either #help
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Mrs Survival
(@MrsSurvival) reported
@bill_mayville @FitbitUK @FitbitSupport I tried those. They’re a bit clunky. Also, the problem is that the watch is actually held together with glue. That’s what they need to address. Lack of craftsmanship