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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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Online Features (21%)
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App Crashing (21%)
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Website Down (13%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
| Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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RCM
(@rene_helen) reported
@FitbitSupport purchased charge 3 on 29 Jul 2020 and unit no longer charges pls help
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Mel Top
(@mellertime) reported
Hi @FitbitSupport - my inspire HR died on me yesterday and it’s only 10 months old. I’ve gone through several cycles of logging off app, turn off blue tooth, shut down phone, restart Fitbit, and nothing. Any other solutions? TIA!
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𝓑𝓮𝔂𝓸𝓷𝓭 𝓡𝓮𝓭𝓮𝓶𝓹𝓽𝓲𝓸𝓷⚠️
(@Diary_Chokkotti) reported
Very disappointing experience of @fitbit so far! First, they promised one year premium subscription which I couldn't avail so far. Talks are going on & now while exercising can't stop the workout. What is this yaar, fix these technical glitches pls! @FitbitSupport
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Hierislisa
(@hierislisa) reported
@mendezmusic @FitbitSupport Oh, I’ve had multiple problems with Fitbit, with support was always great. Too bad the Fitbit Versa just isnt..
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pushpak laddha
(@pushpakladdha) reported
Sent my @fitbit Sense because it was bad quality. Its been 11 days sent by Fitbit provided shipping label.. its still in transit Dont know what @fedex service used. Customer service at @FitbitSupport is very bad.. Complained no effect so far cant imagine its part of Google. bad.
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🇨🇦Leah Brown
(@crbrowniegirl) reported
can anyone recommend a wearable tracker that monitors your heart rate and doesn't break the bank? And don't say @fitbit total garbage. Mine had a black screen, 1000s of people having same problem and @fitbit says too bad but here's a discount to buy another @fitbit!!! NOPE!!
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Dave
(@dmrtn21) reported
@FitbitSupport Hi, my mother was offered a replacement or 50% another Fitbit product, offer via email. But she was too slow to respond and the offer (made on April 27) is expired, can this be enabled again?
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Zöe
(@zoemitch_) reported
@FitbitSupport hi! My Fitbit Ionic has just stopped working, will not switch on and have been through all troubleshooting steps, less than a year old, please help 🤞🏼
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Bonnie
(@miss_bon) reported
@FitbitSupport today I ordered a Fitbit versa 3 from you direct but then saw it was back order so I’ve cancelled it - when should I expect to see the money refunded to my card? Thanks for your #help
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RichardsFamily
(@R1chardsFamily) reported
@FitbitSupport Sorry but not good enough to be sending out refurbished products to replace a faulty product that was only worn and used for 6 weeks. Hence why I feel this is the worst customer service Ive ever received. Online reviews reveal I'm not the only one to feel this way! #disappointed
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Pete foley
(@foley_pete) reported
@fitbit @fitbitsupport you really have a horrible product. Unreliable, the bands break every few months (maybe talk to Swatch, they've worked that out?), you don't honor warranties, and your customer service is the worst I've ever encountered
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Vishal vyas
(@Vishalvyas9) reported
from
Hyderabad, Telangana
@FitbitSupport Your India support call back no are not working , watch working properly but problem is can’t see time in day. Solve this
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Mark
(@ellicock) reported
@FitbitSupport @Mitzymoo68 Might be an idea to actually do something rather dissappear after 1st contact we'll over a month of silence is she going to have to keep complaining about your crap service before this issue is resolved
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Julianna
(@thisnolalife) reported
I get really annoyed that my @fitbit doesn’t register floors properly. They’ve got me down for 1 single floor when my mom’s old place has two sets of stairs and I traversed them endlessly today. #hmpf
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quarantine_tarantino
(@lav_kd) reported
@FitbitSupport @fitbit My Fitbit inspire HR is not working properly. I am trying to reach you but unable to do so. Please look into this asap.
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Vishal vyas
(@Vishalvyas9) reported
from
Hyderabad, Telangana
@FitbitSupport Fitbit is worst company I have ever seen with reckless response I am saying to reach through call you are just twist all the time
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𝓑𝓮𝔂𝓸𝓷𝓭 𝓡𝓮𝓭𝓮𝓶𝓹𝓽𝓲𝓸𝓷⚠️
(@Diary_Chokkotti) reported
Very disappointing experience with @fitbit so far! First, they promised one year premium subscription which I couldn't avail so far. Talks are going on & now while exercising can't stop the workout. What is this yaar? fix these technical glitches pls! @FitbitSupport
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Denise
(@DebtDiva) reported
@FitbitSupport @FitbitUK I bought myself a Versa2 around the end of March. Used it since 7/4/21 and it’s stopped working and won’t hold charge either? Can you help please?
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Matthew Neff
(@matteneff) reported
@FitbitSupport Hi attempting to purchase a product on your website and receiving the error message "Request Failed with Status Code 500". Can you please help?
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Ironside
(@annaironside) reported
@eyesofthejackal @fitbit @GarminFitness LOL I FEEL YOU ON THAT POINT. I wear this thing and input all this info so I can TRACK DATA. I haven't had issue with my Garmin missing things, except sleep data occasionally.
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Amy Francis
(@amys_francis) reported
Such a shame that once again there is an issue with my Fitbit Inspire HR.This time last year,after only having it a year, the plastic holders broke.After one year of having a replacement it's decided it will no longer turn on after working perfectly fine yesterday.@FitbitSupport
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Scott Trafford
(@Traff) reported
My fitbit versa 3 kept rebboting itself so i got on the live chat, they took me through some steps to fix it and now it is dead. Less than 6 months old and they would not agree right then to replace it. Awful again by @FitbitSupport
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Alexander J Saxton
(@SaccaSpuds) reported
@FitbitSupport worst customer service I’ve ever encountered. It’s not even humans we are talking to…
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Clifford Shawn Henry
(@CliffordShawnH2) reported
@fitbit don’t buy Fitbit breaks within a year this is my third one and they always break checked with many friends same story GARBAGE
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carly r.
(@carlyrhodeside) reported
@ladonnapietra @fitbit These are two solid on the Garmin. Meanwhile, @FitbitSupport is doing its best to convince me that it's somehow me that is sustaining a 1550-170bpm for days (and nights!) on end and not a sensor problem.
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Sumeet Pasricha
(@PasrichaSumeet) reported
@FitbitSupport Hi team My fitbit blaze is getting charged, shows battery full but still after suppose 10-15 minutes, it's getting discharge. Sometime it shows dead nothing comes up till you restart it. Please help to get it resolved ASAP.
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eyesofthejackal
(@eyesofthejackal) reported
Does anybody make an Android compatible smart/fitness watch that isn't a steaming pile of ****? Never had a @fitbit device last longer than a year - and my current @GarminFitness device decides at least once/week that my mid-workout HR is in the 50 BPM range (it isn't).
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EuroZag01
(@EuroZag01) reported
@dlynnbergs @FitbitSupport My Fitbit worked perhaps 2 weeks and I couldn’t sync it anymore now it’s just sitting around like unnecessary garbage in my house.
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Vishal vyas
(@Vishalvyas9) reported
from
Hyderabad, Telangana
Fitbit charge 3 Brightness issue in room screen show time good level and suddenly going out on maintaining same level but nothing is visible #fitbit #fitbitcharge3 #fitbitbadqwalityproduct @fitbit @FitbitSupport @FitbitIN
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Anjali Vijayakumar
(@dabbu53) reported
@FitbitSupport my Fitbit versa lite is not working for second time within an year.