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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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Online Features (19%)
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App Crashing (19%)
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Website Down (15%)
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Sign in (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Device Failure | |
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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SMc
(@smac289) reported
@onepeloton @fitbit my rides are no longer auto syncing from Peloton into Fitbit app. Is this a known issue? I’ve already reconnected them twice.
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sarah bailey
(@KidnerSarah) reported
@FitbitSupport my Fitbit verse lite stop synchronising with my phone lose time I don’t get recorded who rang me or messages not year old yet I try everything for pass 3 days turn off the Device and reboot it still doesn’t work need to talk to customer service pls help me
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Mr. Lance E Sloan
(@lsloan0000) reported
I use @fitbit Flex 2 only for its silent alarm. It wakes me in the morning, not everyone in the house. I rarely sync it (which is buggy). Today I synced & saw on the website the company became part of @Google on 14 Jan. I was surprised. They never tweeted about it!
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𝑹𝑶𝑺𝑰𝑬 𝑱𝑶𝒀 🍒
(@rosiejoyh) reported
@FitbitUK @shahinaz106310 @FitbitSupport help me get back into my account pls lol
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Pavlos Leptokaridis
(@pavlumba) reported
@FitbitSupport hello. I just bought a new Fitbit Versa 3 and I cannot pair it with my mobile. I have a Samsung mobile. Can you help me? Also, what is the dial code of the customer support's number?
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Debbie Howe
(@Debbiejane99) reported
@FitbitSupport . I have messaged a few times asking for someone to help me. But no response.
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Yolanda M. Owens
(@CareerSenseii) reported
@FitbitSupport I have a ticket and unable to reach customer support due to ur phone lines down 4 several hours!
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rosemary o Connor
(@rosieoc81_o) reported
@FitbitSupport hi, I have a fitbit versa 3 that was syncing most of the time, this morning it won't sync at all, I've turned Bluetooth on and off, switched device and phone on and off in paired, uninstalled the app, nothing has worked, help please
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Nikki Violette
(@violette_nikki) reported
@fitbit @FitbitSupport your customer service is the worst. Different answer every time I contact about my device I sent back for warranty. 3 different dates for you to receive it and you still don't have it. I want my device.
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Ramakrishna
(@ramakri20604096) reported
@FitbitSupport Email support says they can issue as 1 year past please assist.
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Kirsty Marie Sims
(@Kirsty__Marie) reported
@FitbitSupport I’m currently using my premium free trial, interested about the advanced sleep analytics, but every time I click on that option in the app, I get a loading circle and it sends me back to the homepage. How do I fix this?
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David Jones
(@iPopEditor) reported
@TheRealCDub3 @FitbitSupport Same issue. Happened after last week’s update.
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richard harner
(@jazzworks) reported
@FitbitSupport my wife (Claudia Parvanta)and I have had Charge 3 fitbits for two years and love them but now the displays are so dim we can't use them at all. We have tried all the suggested fixes and none of them work. Our fitbits are up to date. Can you help?
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Cole
(@AkumaTheGoodOni) reported
Hey @FitbitSupport, I can't reconnect my Versa Lite to my phone. It has to be on the charger, but I am nowhere near one. I restarted both my fitbit and phone, but nothing happened. Fix this plz
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Julie Jette
(@JulieJette) reported
@FitbitSupport my Peloton had automatically synced workouts to Fitbit until Thursday when suddenly it stopped. I didn’t change any settings. How can I fix this so they sync again?
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Alison Birchall
(@Alisonbirchall4) reported
from
Warrington, England
@fitbit I have been corresponding with your support team and have still not had a further update from a week ago! My versa lite has stopped syncing, therefore unable to use. The initial advice offered did not resolve the issue and my response has not been acknowledged.
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David Jones
(@iPopEditor) reported
@FitbitSupport I’ve already been through the Chat help twice, each time getting new suggestions for how to fix it. I now have to wait until my workout tomorrow to see if it works. I wish Fitbit would just realize it was the update that messed things up.
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Mandar Sawadekar
(@MandarSawadeka1) reported
@FitbitSupport Very pathetic support by Fitbit support. One of the close friend gifted me fitbit versa & in the lockdown period t was not charged. But, after few months i wanted to use it but, charging is not done while holding down the keys it is just showing fitbit logo on the
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Carol Hicks
(@CarolHi82697062) reported
@FitbitSupport I just purchased my fitbit sense recently. My nighttime sleeping, temperature and other nighttime things worked about a week and stopped. I have logged out and logged back in. I have shut the phone down, I have reset everything. It is not working correctly
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HIGH SOCIETY HAIR
(@Hi_Society_Hair) reported
Another @fitbit broken. I even upgraded my model. This is #5 I have to replace.
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Tab
(@tabtabcola) reported
@FitbitSupport I have been in touch with customer support about my sense that is not, well, sensing. No resolution to cases 38329132, 38404889, 38799845. Can you address the problem?
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David Jones
(@iPopEditor) reported
@SeanMichaelSmif @FitbitSupport Mine seems to be asleep. It will keep me around 94 despite an intense workout, and then 20-30 minutes into the workout it suddenly jumps to 140+. But if it ever drops back down, it stays there.
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David Jones
(@iPopEditor) reported
@ShonaOT @FitbitSupport I’m having the same issue. Ever since the update.
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Mer Gusta
(@washed_up_bish) reported
@FitbitSupport Hi! I'm having an issue with my Charge 4. When I toggle off sleep mode it won't stay off. Can you help please?
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Sam Billyard
(@sambillyard) reported
Whilst I understand that its difficult at the moment I'm wondering whether @FitbitSupport actually have anyone working on the live chat, third day now of trying to get through to resolve my issue
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shweta kothari
(@shweta1215) reported
@FitbitSupport @fitbit one of the worst company who doesn’t give any kind of customer support , no service center in mumbai .. have bought ur watch ,used only once but it’s not working & no support from you all !! What if watch has some hardware issue do u guys give replacement?
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Gemma Rigby
(@GemRigs) reported
Oh let's have a look how terribly I slept. "No" @fitbit says, "you're not allowed". But I bought you to do just that and track my fitness, what's the point in you? "Here spend 30-60 minutes trouble shooting to absolutely no avail. Every. Single. Day." @FitbitSupport @FitbitUK
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Driky🤓
(@Driky_) reported
@KimPapit @FitbitSupport Lol..real ****** Would advise you dm cyber_hub_000 on instagram he would fix your hacked account in no time!!!!! He fixed my 3yrs banned account just try contact him
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Laurent P. Vitrac
(@laurentvitrac) reported
@fitbit my active mins over 200 my zone at 0 fix this bs please
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John M
(@psubuzzy) reported
@FitbitSupport the last app update broke my Withings scale integration. Help!