Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Online Features (29%)
• App Crashing (24%)
• Errors (24%)
• Website Down (10%)
• Device Failure (10%)
• Sign in (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Zürich	Website Down	16 days ago
Hamburg	Device Failure	18 days ago
Seattle	Online Features	20 days ago
Wolfsburg	Errors	2 months ago
Oldenburg	Sign in	2 months ago
Hamburg	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  FINN JOAN (@Joan_techz) reported 22 seconds ago

  @DanielleGillie5 @FitbitSupport Send me a Dm for help

• 
  jiminiowa (@jimmyd108) reported 4 minutes ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  Sanjay D (@sanjayk0303) reported 7 minutes ago

  @FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me

• 
  Links : FFXIV Danwtrialed 🏝️🍹🦙🎮🔮 (@HBtrashandrants) reported 9 minutes ago

  Hey @FitbitSupport @googlehealth is there any reason why I can't email support anymore? The option either isn't there or won't let me submit a ticket, I have tried chat support and the chat bot and support person doesn't understand my problem and I can't phone due to job hours

• 
  Paul DeKraker (@DeKrakhead) reported 10 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  Marty (@fishtale13) reported 11 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  Charlie Fenton (@CharlieFenton2) reported 13 minutes ago

  @ambientshitpost I agree, after trying to find it (why does it look so different?), they have just cramped so much in and it's now so unintuitive. What happened to 'if it's not broke, don't fix it?' @FitbitSupport

• 
  Mikko Tuomela (@mikkotuomela) reported 13 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  Ricky/Roy Stick your blue tick! (@Dibber_Roy) reported 15 minutes ago

  @FitbitSupport @googlehealth Getting error 500! What is happening?

• 
  кιяιη (@thecheekyscamp) reported 21 minutes ago

  So @FitbitSupport help is beyond useless. And they refuse to let you log a complaint! Utter **** show of a company #fitbit

• 
  Kelli Bachman (@kabachman) reported 23 minutes ago

  @FitbitSupport fitbit pixel is TRASH. After the last update it barely works. @fitbit

• 
  POPs line (@Queen_PaulineD) reported 23 minutes ago

  @FitbitSupport @MedicChris13 Same pb. I do everything and still problem

• 
  Joseph Russo (@NGridEconDev) reported 24 minutes ago

  Okay! It’s been a couple days, but I have come to the conclusion that the new @googlehealth app is terrible! I will be shopping for a different fitness wearable! @FitbitSupport

• 
  Billie Rose 🇮🇱 🎗️ 🇬🇧🇺🇸 🇺🇦 (@BillieRose99851) reported 25 minutes ago

  Just updated my @FitbitSupport app and now I'm stuck with the terrible @googlehealth new layout. It's too busy, too many side swipes and just generally chaotic. I want simple information in an uncomplicated format. @GarminUK here I come!

• 
  Tech Ironic (@techironic11) reported 27 minutes ago

  @googlehealth I want it so bad 😭 @FitbitSupport

• 
  Eneleak🍷 (@kaeleneak) reported 30 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  Mihir Vaze (@mihirvaze) reported 36 minutes ago

  @FitbitSupport got yellow screen on inspire 3. Tried draining battery, hard reset by pressing 10 seconds on it but am no avail. Please help

• 
  aztecab (@aztecabhuijing) reported 36 minutes ago

  @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

• 
  Mandeep B 🚢 (@mandeepmusings) reported 36 minutes ago

  @BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 39 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  sb (@redlionny) reported 39 minutes ago

  @edwoodplan9 @FitbitSupport I have the same issue

• 
  Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 41 minutes ago

  @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

• 
  Kelli Bachman (@kabachman) reported 42 minutes ago

  Whatever @FitbitSupport @fitbit did with that last update, the pixel watch is now trash. Most features don't work anymore. Im tired of being told to do ANOTHER reset!

• 
  Evin Lamar (@SocialMediaEvin) reported 47 minutes ago

  There are still a lot of bugs that this @googlehealth app needs to work out. While the @FitbitSupport Air a good product, its reliance on the app can make the experience trash when the app is inconsistent or lacks functionality to simplify the experience.

• 
  Front St. Finance (@luke4696) reported 50 minutes ago

  @FitbitSupport @Google pretty annoying that your workout tracker will just randomly pause if you swipe away to another app…pretty cool function, fix it!

• 
  Jennifer McFarland (@JenniferMcFar16) reported 53 minutes ago

  Anyone else having trouble with @FitbitSupport

• 
  Rakesh R (@rakeshmoorthy) reported 53 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  Mark Pearce (@markyp46) reported 55 minutes ago

  Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?

• 
  aztecab (@aztecabhuijing) reported 59 minutes ago

  @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

• 
  subba Taniparti (@subbu1299) reported 59 minutes ago

  @GoogleSupport @FitbitSupport Brand new Fitbit Air bricked by Google Health migration bug. Frontline support refused escalation & told me to "make a new email." Hitting retail return window due to your broken identity systems. Case: 8-8532000041470 Bug: b/516591953 Review ASAP!