Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (26%)
-
Errors (24%)
-
Online Features (21%)
-
Website Down (14%)
-
Device Failure (12%)
-
Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
| Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
SuzytheFloozy
(@SuzytheFloozy) reported
@FitbitSupport My Charge 3 screen now shows nothing at all. It's been getting worse over the past few weeks. Still syncs to my phone...but can't use the actual watch at all. Please help 🤞
-
Arron Jeffrey
(@Arron_Jeffrey) reported
@FitbitSupport since the update back in Jan, my Fitbit doesn't sync. How do I fix this?
-
Sean Murricane
(@SeanMurricane) reported
@FitbitSupport hello! I’m having some trouble with my daughters Fitbit - it is showing as mine in the App and won’t just sit on her profile. Have tried removing/re-adding. Son’s is fine.
-
Bronagh Logan
(@BronaghWalsh) reported
@FitbitSupport hope you can help. My versa 2 has stopped working. It's only 4 months old. It was a replacement I received in Oct 2020. App up to date... Please help.
-
Abbie Louise Holmes
(@AbbieLouiseHol1) reported
@FitbitSupport my screen has gone very dim. How do I fix this? Thank you
-
Judy Jordan
(@judyjor714) reported
@FitbitSupport I wanted to change clock faces on my Charge 4, but when I chose one, the web-page just showed 'loading' and never went anywhere. I just gave up. Web-page glitch.
-
LeighJack
(@LeighJack34) reported
Anyone have a @fitbit #versa and a new #iPhone12? I got a new phone yesterday and now my #Fitbit isn’t getting notifications. Someone please help me out!
-
Brett Cash
(@BrettCash3) reported
@FitbitSupport @fitbit @FitbitUK Firstly you have spelt my name wrong ! Secondly the screen corruption isn’t the issue! You have sent me a damaged device to replace the fault device !!!! Well done for making a bad service a laughable one
-
Alves Whitney
(@AlvesWhitney17) reported
Time to find a watch that works!! Hasnt synced in a wk, no notifications in 6 months. Told every time by support they are working to fix this. Will not be recommending to anyone. Pay money and buy a product for a few months of it working.Not worth the price. @FitbitSupport
-
Caz Dixon (Rouse)
(@CazRouse) reported
@FitbitSupport the display on my charge 3 is severely distorted and almost unreadable. I’ve only had it a year... any help?
-
Piyush Jain
(@piyush_jn) reported
@FitbitSupport have been facing problem in Charge3 display - have sent 2 emails already on support but haven’t got any response on those as yet.
-
Ursula East
(@east_ursula) reported
@CordeauxMelanie @FitbitSupport on my second fitbit can sync all my friend that have fitbit have the same problem, it's the app. I hope Google will do some thing, can I sync to my google home? This is the worse service EVER great when it does work but too stressful when it doesn't
-
M Andrews
(@mdandrews1974) reported
@FitbitSupport so, your Versa 2 product only lasts a year and then you only give a 35% discount on a new one?? Why would I buy another one?? Unbelievably bad product and horrible customer service. I will be filing a BBB complaint.
-
Ursula East
(@east_ursula) reported
@genesis_berry @FitbitSupport I wish someone would help sorting out my sync issue.
-
Ursula East
(@east_ursula) reported
@FitbitSupport I can't tell you because icant sync and time on watch is over an hour slow, so frustrated
-
Russ Kane
(@RussellKane) reported
First World Problem. Walking the slowly recovering @MiniSchnau today, my @fitbit fell off my wrist & is lost forever. Lonely. Scared. Vulnerable. The wild streets of London are no place for an unaccompanied @FitbitUK. It's dark now. It will be missing me.
-
Jennifer Cruz
(@Jennife00027169) reported
@fitbit my device is not pairing. I’ve had it for over 125 days. I disconnected and tried to pair it but it says it there is a problem connecting to your device even after I enter the code on the charger 3
-
Anita Pirie ♐
(@xXNeatzXx) reported
@FitbitSupport having a problem with posts. If I share a badge, i can't see it but friends can. Turns out I've shared the same post a few times now & would like to delete some of them but can't see them myself! I see this is a common problem since 2018. What's the fix? Buy Apple?
-
Ashish Bhagat
(@2205ash) reported
@FitbitSupport @parkjames This is the company you founded, Poor quality product ,no process to adress issues and keeping customers sentiments at stake. Hoping you will be able to look at this and help me out @FitbitSupport #poorservice
-
M Andrews
(@mdandrews1974) reported
@FitbitSupport so, your Versa 2 product only last a year and then you only give a 35% discount on a new one?? Why would I buy another one to only last a year. Unbelievably bad product. You should stand behind your product. I will be filing a complaint.
-
Mohamed Elawadi
(@m_awadi) reported
Dear @fitbit, it's seems like your #fitbitSense watch is connecting to WiFi and #DDoS-ing ur severs that eventually it blocked my ip! Please fix your bugs!
-
Trish
(@TrishMuren) reported
@FitbitSupport - I can’t find advanced settings to change from 24hr clock. I’ve read and searched everywhere and they all say it’s supposed to be in Account screen. Help!
-
Alves Whitney
(@AlvesWhitney17) reported
@FitbitSupport DM sent I will wait to get sent trouble shot options again 🙄🙄
-
tiongson
(@ptiongson) reported
I am beginning to believe that my Fitbit was an ineffective buy. Heart rate monitor not working. Not syncing. App UX/UI so effing unfriendly. Can’t charge properly because of the chargers design. Argh. Argh. Argh. I should’ve bought an Apple Watch. @fitbit @FitbitSupport
-
Maarten v C
(@mrtsoft) reported
@FitbitSupport @MikaelaEbbesson oh yes, that gap is normal for #fitbit also replacements have this issue
-
Alves Whitney
(@AlvesWhitney17) reported
@FitbitSupport No idea as my fitbit wont sync anymore and when I contact your are working to fix.... Months now. Would not reccommend this product!!!
-
kay
(@katiegco) reported
@FitbitSupport. Hi my fitbit inspire hr stopped scrolling. I've tried rebooting, changing the clock face and un pairing and re pairing my fitbit. Please help. -Katie
-
Leanne Bird
(@leadawnbird) reported
@FitbitSupport How do I log a fault with my Fitbit? The tap function doesnt work properly and the waterlock function freezes my phone. Now its not working. Feels like I have a dud!
-
Mike McClean
(@mikemcclean5) reported
@FitbitSupport can you tell me why my Fitbit versus 2 is not working after only having it a few months thanks .
-
TeeCee
(@GuiliaBest) reported
@FitbitSupport @MatthewSoley1 You guys know there is a problem with the heart rate tracking. Just admit you don't know how to fix it and refund people's money.