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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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Online Features (19%)
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App Crashing (19%)
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Sign in (12%)
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Website Down (12%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Elizabeth R. Bain
(@TrainWithBain) reported
Hey @FitbitSupport my inquiry was closed because I waited until after my new wifi was installed to re-try to connect my Aria 2 (did not work). Help?
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PICDORM
(@picdorm) reported
@SleepXclear @9to5Google @fitbit Unfortunately, the person who is doing the twitts doesn't know English so that we might get blocked anytime. I believe in this company, but Twitter is one of the best ways to pump the stock by adequately informing the investors. I hope they will fix this issue.
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Marie Buttriss
(@Marie_0612) reported
@FitbitSupport It’s not recording any steps at all, it’s frozen. I’ve spoken to someone online who seems to have fixed the problem for now, we shall see
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Kaspar - MetroidVaniac
(@KasparMairowitz) reported
@FitbitSupport I’m out. Gave you guys a second chance already and you’ve proven to me that you are the same bad company that wouldn’t exchange my charge 1 a few weeks after warranty even after the product was so bad I had it replaced 3 times during the first year.
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Marie Buttriss
(@Marie_0612) reported
@FitbitSupport absolutely fed up with Fitbit, had issue with charge 3 that couldn’t be resolved, upgraded to charge 4 literally weeks ago, now it won’t count steps, rebooted countless times and it STILL won’t work. Fuming
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Vijay Luthra FRSA ChPP 💻🚀🛰🍭
(@Innovate4Growth) reported
@davegraham I don’t know why the #iWatch is so bad at recognising & recording exercise My @fitbit does a much better job
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Mark
(@Mark69987736) reported
@FitbitSupport I have a Fitbit charge 3. Screen went black today. I have tried to reboot and get to the smiley face, but it stays black. Also tried changing the clock on the app but no joy. Help.
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Marcelo Oliveira
(@Marcelo54034528) reported
@FitbitSupport hello, it's been 3 days today that app does not show SpO2 data anymore. Before that it was OK. Please help.
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Claudiahennessy
(@Claudiahenness4) reported
@simongerrard18 @fitbit @FitbitSupport I’ve had the same experience, their customer support is shocking. 3 months and issue not resolved.
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Tejeev Patel
(@Calandril) reported
@FitbitSupport If there is good reason, I'm happy to accept that, I've had to go buy a third party band on Amazon already anyway. Is it because I got the watch as a gift earlier this year? That still shouldn't be your out for bad design... It's clearly a design flaw..
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Syam Gokavarapu
(@syam_k_g) reported
@FitbitSupport having an issue with my #Versa2 again. This time the screen is falling off. Still under warranty. Pls suggest what to do
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Fix Dallas
(@fix_dallas) reported
@fitbit None of your devices work very well. Nor does your customer service. Email sends me to chat, chat sends me to email, I come to Twitter for help and get blocked. Go back to chat and told to wait for email, email sends me back to chat, and on and on and on.
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Timi Szantoi
(@TimiSzantoi) reported
@ShazF1981 @FitbitSupport @fitbit Same issue here.. started a few month ago with having brownis shade on the sides, now the screen is completly black, the watch still works as the app can reach it.. reboot not helping, and no guarantee as this was a replacement of a previous screen fault/picel lines were missing
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robert musial
(@rmusial007) reported
@FitbitSupport Hi, I got problem with charging cable (sense) When a inspected cable, I can see that one of the pins has crawled back into the hole. Is happen to me two times ( two cables). I can't use my device because of that ! Could you help me to solve this problem please
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Pua Sze (pronounced Pwa-Zee)
(@PuaYuen) reported
@FitbitSupport , why is your application so unstable and buggy? My fitness tracking connectivity should be seamless and not what I am going through currently.
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Jaz
(@JazzyAtTheDisco) reported
@FitbitSupport I'm not sure if you can help me because I think it has everything to do with the design, but if I start to sweat, I start getting an accurate HR readings which then records my calories burned wrong.
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Sachin Mayekar
(@sachumads) reported
What is wrong with fitbit site and login? How long would be the maintenance going to be? Unable to login to your fitbit app. @fitbit @FitbitSupport @FitbitIN
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Tejeev Patel
(@Calandril) reported
So @FitbitSupport Can you explain to me why this would not qualify for support? Publicly and in detail, please? I'm tired of bad designs and warranty dodging on expensive premium products
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Denise Hine
(@dasherwo) reported
@FitbitSupport any chance you could help? We were told a replacement for my son's ace 3 would be sent over 3 weeks ago and we haven't heard anything? He only had it a few days and loved it
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JaneyB 💫
(@MrsBarney) reported
@FitbitSupport hi, received my charge 5 today, doesn’t work. Unable to charge, screen totally blank/dark. Tried support but they just told me basic stuff. Need to return, can anyone help? Bought from Digital River Ireland.
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Jim Marshall
(@lofsjim) reported
@fitbit don't bother buying the charge 5..do your research..main problem tho it won't sync with my smart phone my charge 4 had no problem..should have waited til it was out a while instead of being a beta tester.. and no button..waste of $179..DON'T BUY
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Joseph Brownell
(@josephlistens) reported
I know my @fitbit lying sometimes like when i am rolling out pretzel dough and that **** celebrating 10,000 steps. *****, i haven’t moved in an hour.
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Bob K
(@grk1113) reported
@FitbitSupport I need help with my Versa 2 please! It randomly shut off yesterday & had to be rebooted. When it came back on, it was saying 3pm. Then it shut off again overnight, so I rebooted again this morning and it came back on as 3pm again.
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sujit kaul
(@sujitbkaul) reported
@fitbit Hello I have an issue my device can u help me.... charging issue
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Shirley Anita Bong
(@Shirley_A_Bong) reported
My @fitbit decided to start freaking out white lines and doing some crazy **** sigh 😕
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TPavdeja
(@tpavdeja) reported
@FitbitSupport I had to remove the luxe device from the app & Bluetooth and reinstall it. Tried everything else. Very weird . This was the iOS 15 update that caused the issue.
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Kaspar - MetroidVaniac
(@KasparMairowitz) reported
@FitbitSupport I’ve wasted far too much precious time on this issue with your customer service already. I don’t want 35% off a piece of junk that will last just long enough to outlive the warranty. You make cheap products and I’m done buying them.
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Tau'a Blockson
(@LadyLion68) reported
@FitbitSupport hello. I believe that there is a defect with your Versa devices. For the second time, the face has dislodged from the device. You just sent me a replacement in April and it’s already broken again in the exact same manner. I need someone to address this issue.
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Bhanu Bhandari
(@SineQuaNaan) reported
@FitbitSupport my fitbit versa 2's touchscreen is not working since the past 2 days. How do I get it fixed?
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Elizabeth R. Bain
(@TrainWithBain) reported
Fun fact: if you don't email back fast enough @FitbitSupport will close your help ticket (1) without telling you and (2) without resolving the problem.