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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (37%)
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Online Features (20%)
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Errors (18%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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anoukpascale
(@reshapeology) reported
@FitbitSupport I hate some minutes ! Can I change my device back to active minutes? Worst change ever - so upsetting !
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Michael Rambus
(@ual32) reported
@FitbitSupport lastnight I was trying to update my Fitbit Versa 2 as I noticed an update available, however now I only see the Fitbit logo on the screen and it now unresponsive. Tried reset and even a factory reset with the same results. Help!!
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Mark
(@SpaceMonkey351) reported
@FitbitSupport I had avoided updating the app cos other users had exactly this problem. Not I had no choice but to install the latest version and it doesn't bloody work!
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Rebecca Davies
(@becdavies91) reported
@FitbitSupport Hi. My Charge 4 Fitbit isn’t syncing with the app on my mobile phone. My iPhone, the app and the device are up to date and I connected to Bluetooth. I’d be grateful for any help. Thank you
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💎💎💎 SHINee’s BACK!!!! 💎💎💎
(@exhaustedPaige) reported
@FitbitSupport This doesn’t solve my issue. I’m not using it as a medical device. It’s a damn step counter and it isn’t counting steps. Are you kidding me?
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Brenda Lou
(@brennalou2013) reported
@FitbitSupport so last Friday my watch turned completely off at midnight I had to reboot the watch to have it come back on. Then today I was using the bike tracking turned it on before I started my ride and it did not tack at all. Not sure what I need to do to fix my watch.
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anoukpascale
(@reshapeology) reported
@FitbitSupport Terrible . Vvvvvvv disappointed going to stop using Fitbit as totally inconsistent .
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Darren
(@daz_jowsey) reported
@FitbitSupport It wouldn't sync when she opened the app either, she clicked fix it and it appears to be working again.
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anoukpascale
(@reshapeology) reported
@FitbitSupport I understand but totally demotivating as you can’t see how it relates to active mins! You should allow both features not take one away . Terrible terrible terrible .
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Ed
(@TimTam958) reported
@FitbitSupport My Fitbit Inspire isn’t syncing. Is there an issue?
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Jacqui Miller-Glentworth
(@JacquiMillerGl1) reported
@FitbitSupport hi. I’ve received my new replacement Fitbit Senco and the notifications have stopped working. I have tried going into settings and then notifications, but the section won’t open. My phone is receiving notifications but the watch isn’t. Please help😪😪
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jackie smith
(@jackiesmith22) reported
@FitbitSupport I can see on my app there is a update for the Versa, but my device has stopes syncing with my phone so I am also unable to update firmware. I have uninstall and reinstalled the app, I have shutdown the device, I have also reset the device to factory settings.
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Tim Van Dam
(@_timvandam) reported
Hey @fitbit Sleep tracking has failed again on Versa. Again. For the hundredth time it seems. When is a fix coming to actually fix the problem??
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George Karnbauer
(@MrKarnbauer) reported
@FitbitSupport my wife’s Versa 2 will receive notifications from iMessage, but not Facebook Messenger or Snapchat. In the Fitbit app, we go to account, her Versa 2. When we try to open Notifications, the button doesn’t open anything up. Can you please help?
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Christina Craven
(@stinacraven) reported
@FitbitSupport Please fix the calendar on the period tracker, it's very annoying having to scroll for so long to get to today and it's making me not want to use it when I really need to.
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Over It
(@86jlm) reported
@FitbitSupport My dominant hand is set to left for my Inspire HR. Im wearing button facing out. This is how I will continue wear it even though the info reads upside down. Is there a fix or will I just wait until sync to see stats? What’s the trick? #LeftiesAreCustomerToo
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PauRgr
(@PauRgr) reported
@FitbitSupport impossible to unsubscribe from my premium account. I'm still paying for a service that I definitely don't want. Can you please help me to cancel this ASAP?
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cocoa bean
(@cocoabe88490973) reported
@FitbitSupport Google acquired fitbit in 2019. I am guessing not a coincidence. And I can’t even send them an email... have to tweet. And to be clear I have done everything to fix the problem multiple times so please don’t respond and say to forget device turn Bluetooth on
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Ted Okon
(@TedOkonCOA) reported
There is a problem with the charge 4 graphing (graph is BLANK) of sleeping heart rate in Premium @FitbitSupport. This is obviously a software glitch on your end that may have started with last update. Others have the same problem. Please fix ASAP. We pay for Premium. @Google
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babeboomer60
(@babeboomer60) reported
@FitbitSupport had the Charge2, then upgraded to the Sense. The floors is reading like 178 floors a day which is crazy, it might be 12 or 22 tops but the altimeter or something must be off. It was working fine and after couple of weeks, this problem began. Help
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Adan Olmeda Jr
(@adanolmeda) reported
@FitbitSupport my Fitbit is not allowing me to add new exercises to my shortcut. Everytime I go to the app and add new exercises it simply does not sync and deletes the ones I added. Please help.
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cocoa bean
(@cocoabe88490973) reported
@FitbitSupport and now I see that the syncing is a huge problem for everyone. But info found only on your dm or Twitter or whatever this is. You couldn’t bother to put this info ON THE APP!!! Are you kidding me?
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Catherine Killeen
(@CatherineKill13) reported
@FitbitSupport I’ve had a replacement Ionic from you & am having an issue with the heart rate monitor switching off every time I charge the Ionic!!?
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Patricia Mackintosh
(@trishatruffle) reported
@FitbitSupport I have a black line that has appeared on the top if my screen. I've changed the clock face and rebooted but it us still there. Can you help?
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Sasha Boersma (she/her)
(@sashaboersma) reported
@FitbitSupport If this is a known issue (as per DM) why did you not say so instead of the whole “did you try turning it on ans off again”, “now DM us your email address) nonsense? You could have just said that on my first interaction?
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JC
(@jcspamsforfree) reported
@FitbitSupport my versa lite has gone black. It will recognise that it’s being charged and then will heat up and go black again. Pls help
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Amy Waterhouse is Distantly Socialising
(@Amy_Waterhouse) reported
@FitbitSupport Hey, I havent been able to sync for 3 weeks. Tried factory reset and removing device and re-adding. The help page link that you're sending has no solution for me. Please can you point me in the right direction?
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Becky Banaszak
(@logan5516) reported
@FitbitSupport my fitbit is not working I have not yet even had it for a year. It is not tracking my workouts and it doesn't do the vibration when I hit my goal or to remain me to move each hour. The is my second fitbit and I am seeing a trend that they are only made for a year
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Alan Bennett
(@AlanBen18016907) reported
@fitbitsupport I removed my Fitbit Versa From my account as I had problems and when I went to reconnect it I have the “unlock with your phone” message. I don’t have a lot of data so tried doing factory reset but it does not work is there any way you can help me please
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AdrienneOL
(@AdrienneOL11) reported
@FitbitSupport Yes. I’ve tried that. It’s not just me. There are several in the support forum with this issue since the last update end of March.