Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (28%)
• Online Features (24%)
• App Crashing (24%)
• Sign in (8%)
• Website Down (8%)
• Device Failure (8%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Wolfsburg	Errors	7 days ago
Oldenburg	Sign in	8 days ago
Hamburg	App Crashing	8 days ago
Vincennes	Errors	8 days ago
Mainz	Errors	8 days ago
Le Mont-sur-Lausanne	App Crashing	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Crystal (@CryssyJ824) reported 5 minutes ago

  @FitbitSupport Look, I'm poor and can't afford to upgrade my Inspire 2 and OS 12 Android. But I would appreciate it the app didn't delete my water intake after I type it in!

• 
  Mikko Tuomela (@mikkotuomela) reported 7 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 7 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 9 minutes ago

  Oh @googlehealth you @FitbitSupport update is kinda trash. Can't add custom foods anymore, search is slow, you have to swipe a million times to find everything then spend time rearranging tiles because the default is atrocious. Body fat percentage field removed from weight entry.

• 
  Stephen Rudman (@RudmanEsq) reported 10 minutes ago

  Hey @FitbitSupport and @googlehealth. My FitBit Aria Air won’t synch with the updated app. Please fix it ASAP!

• 
  Ricky/Roy Stick your blue tick! (@Dibber_Roy) reported 10 minutes ago

  @FitbitSupport @googlehealth Getting error 500! What is happening?

• 
  Mudit Saxena (@MuditSaxen56971) reported 11 minutes ago

  My @Fitbit thinks I’m an elite cyclist, but I’m literally just riding my scooter through Indian traffic. 🛵🇮🇳 SmartTrack keeps confusing motorized 2-wheelers with bicycles, and without a bulk-delete option, my stats are permanently skewed. @FitbitSupport we need a fix! #fitbit

• 
  Anna Basic (@AnnaBasic2) reported 13 minutes ago

  The service from @FitbitSupport is horrific. I got a woman called Jona guessing from the Phillipines who has absolutely no idea what she is doing or how to behave to someone. I can’t synch my charge 6 to the disastrous new app. Never had an issue before. She even pretended she couldn’t hear me but then could when I said I want to speak to a manager then claimed she will call me straight back and hasn’t!!! What on earth? I pay good money Fitbit and premium membership.

• 
  Rob Williams (@codeslubber) reported 21 minutes ago

  @Google just passed $4T in market cap. This week @Fitbit rolled out new sleep tracking and it's a complete jackass disaster. The old one I thought worked well. Now, the watch tells me one score, the app a different one, and apparently if you ever wakeup at all in the night you cannot have had great sleep (which is complete BS). Yes I know I already griped about this but here is today's new spin: if you are scoring things, and your scores whipsaw all over the place and are just pulled out of your ***, please just ***. Can I just get the data from the watch myself? next up, on @Apple I could and did, BUT the problem is those idiots admitted their monitoring of deep was not accurate because it would have taken too much battery to be correct. *** to them too!! #everythingisbroken

• 
  Rico McCoy (@_CoachMcCoy_) reported 21 minutes ago

  @FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.

• 
  Cindy Marshall (@cmarshall1016) reported 24 minutes ago

  @FitbitSupport since the change to Google the sleep tracker is way off. Don't know what you changed but please fix it.

• 
  Rakesh R (@rakeshmoorthy) reported 26 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  Mikko Tuomela (@mikkotuomela) reported 27 minutes ago

  @FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.

• 
  Joseph Russo (@NGridEconDev) reported 29 minutes ago

  Okay! It’s been a couple days, but I have come to the conclusion that the new @googlehealth app is terrible! I will be shopping for a different fitness wearable! @FitbitSupport

• 
  Kelli Bachman (@kabachman) reported 29 minutes ago

  My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.

• 
  Shashank (@joinshashank) reported 29 minutes ago

  @fitbit one of the worst electronic gadgets i have used and lost. Claims 50m water resistant, when swimming it stopped. Waste of hard earned money and emotions. Why have you given a swimming tracker? So that it stops and customer should by new one???

• 
  Carole Williams (@CWilliamsK12) reported 31 minutes ago

  Someone please help! Neither @Google nor @FitbitSupport is responding.

• 
  andy elton (@EltonAndy) reported 31 minutes ago

  @FitbitSupport I have a permanent red light on the back of my charge 5 and no display on the front. I've done a hard reset using the charger cable. This fixed the problem, but less than 5 minutes later it's back to red light and no display. Please advise next steps.

• 
  Robert Tarbuck (@bobbybrum) reported 32 minutes ago

  Since being forced to from @FitbitSupport to @googlehealth … google health doesn’t work … doesn’t pick up data correctly it’s terrible to navigate…. A broken App … my advice stay on Fitbit as long as you can

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 42 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  John Cyrano's New Account (@John_Cyrano) reported 43 minutes ago

  @FitbitSupport the Google Health app is ugly and terrible. Is there any way to get the Fitbit app back?

• 
  Paul DeKraker (@DeKrakhead) reported 44 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  @MikeBeach (@mike123qwe) reported 49 minutes ago

  The Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle

• 
  Pete Richardson (@PeteRichardson7) reported 49 minutes ago

  Quelle surprise! My @FitbitSupport is just past the 2 year warranty period and it suddenly crashes and i can’t now see the screen! This is the third one i have had this happen with 🤯🔫 @googlehealth **** product you’ve bought when it doesn’t last. I’ve bought 3 in 6 years and won’t be buying any more! Time for a new more durable fitness tracker. #fitbitisshit Don’t waste your money

• 
  David Klein (@DavidKlein719) reported 49 minutes ago

  @googlehealth This may bethe worst App; so slow and inferior to the original by @FitbitSupport .

• 
  C-Dubya (@caw727) reported 49 minutes ago

  My @Google Fitbit Sense 2 is less than a year old and not working properly. Anyone else having this problem since the app was updated? I would like a replacement @FitbitSupport !

• 
  Ramit Sheth (@ramitsheth) reported 53 minutes ago

  Versa 2 got shut down by water in a swimming pool of maximum depth 1.5 mts. Previously it worked perfectly in and after the swimming pool. Not in warranty. How can I get it repaired? @FitbitSupport @FitbitDev @IndiaFitbit

• 
  Victoria Gleeson (@LadyGus) reported 55 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  Ruthy Corbett (@Ruthycorbett) reported 58 minutes ago

  @FitbitSupport It is not working no one is talking to me on facebook messenger. Please is it possible to synch aria scales to the new version of the app?

• 
  Tim Hackett, Elder (@timmassage) reported 58 minutes ago

  @FitbitSupport This is the last Fitbit I will own. Every one of them has been trash. I followed directions and still cannot get the screen out of dark mode. Same for the previous 2. Yesterday the band broke off while I was taking it off my wrist. Really? Have some pride