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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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App Crashing (23%)
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Online Features (15%)
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Website Down (12%)
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Errors (12%)
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Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Grenoble |
Device Failure | |
| Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Ann
(@Ann82103011) reported
@FitbitSupport - app is defaulting back to 1971 in period tracker vs. pulling up current month. Any fix?
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︎kristi 🫐
(@Iudkkuno) reported
@FitbitSupport the period section is broken it shows me 2004 and i have to go alllll the way back to 2021 also i cant click on the sleep section without it freezing and then i have to close the app and reopen just for it all to happen again
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Li.ellen1985@gmail.com
(@Ellen1985Li) reported
@FitbitSupport Just checked, up to date! It’s been awhile I’ve been having this issue without resolve and am getting frustrated. I’ve stuck with Fitbit for years for the challenges, if they’re not counting my steps then I have no reason to purchase a new one and will switch to an Apple Watch
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︎kristi 🫐
(@Iudkkuno) reported
@FitbitSupport fix ur stupid app
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Michael Williams
(@mikewilliamsuk) reported
@FitbitSupport unable to sync can you help?
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Sarah
(@SLewmark) reported
@fitbit what is wrong with our apps? Mine and my daughters both not showing heart rate data for sleeping and the calendar thinks it is 2079... please help!
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Carina Hall-Nicolls
(@CarinaHN91) reported
@FitbitSupport is there a way to fix the fact that my Fitbit app is capturing active minutes but not the associated exercise? Should be auto-recognised activities which meet the minimum times and they aren't showing 😞
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JøRø
(@Jo312o) reported
@FitbitSupport my Fitbit charge 4 stopped tracking my HR and sleep. Help please.
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Amy Felckowski 🇺🇸 🌎♻️
(@AFelckowski) reported
@FitbitSupport My oxygen sat level hasn’t been recording the last 2 days. Any ideas on how to fix it?
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Stuart palmer
(@smpcomms) reported
@FitbitSupport my Ionic screen keeps freezing and got to constantly reboot it to connect #HELP
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Erika Wood
(@ErikaWo95315288) reported
@FitbitSupport Had trouble with my Charge 3 syncing. Tried everything in the help section. Ended up unpairing and now I can't get it paired again. Can't pair old Charge 2 either. Reinstalled app- no luck. Help!
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Nick Burnage
(@nburnage72) reported
@FitbitSupport my daughter got a Fitbit inspire HR for her birthday. The strap keeps falling off. Please help
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Angie
(@outreachangie) reported
@FitbitSupport @SLewmark Hey guys. Just an FYI I’ve been in touch with support several times for this problem and after every fix it still doesn’t work. No one able to help
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Gabriel
(@brial88) reported
from
Bucharest, București
@uscpsycho @fitbit My wife just posted a similar issue. The differences are too big. I'm not saying it should be super accurate. No one is expectimg that but these kinds of differences make the watch pretty useless.
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Michelle
(@xphile101) reported
@fitbit I received an e-mail for $50 off a Charge 4 that expires on 4/15, and I decided to buy one but the discount is not showing in my cart. The total I'll be charged is still $150. Help!
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The Batcave traveller
(@stewarthall10) reported
@FitbitSupport Morning Fitbit Verizon 6.24 update has caused issues with the Heath metrics data not showing graphs for sleep since the update ? Is this glitch going to be fixed soon thank you
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Lucy
(@DollyDoDah) reported
@Zoelovesbikes @fitbit I’m having the same issue did you get it sorted ?
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Frank Aiello
(@twenty27four) reported
@FitbitSupport I can't seem to answer back my text messages from my Versa 2. I'm not sure why. What can I do to fix that problem? Thank you!
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Nikki Hawthorn
(@HawthornNikki) reported
@FitbitSupport my Fitbit charge 3 display is not working. I’ve tried resetting it. How long is the warranty?
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The Batcave traveller
(@stewarthall10) reported
@FitbitSupport hi Fitbit my ionic is not showing any heart metrics data for sleep since the last update my version is 6.24 will their be an update to fix the glitch thank you
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Ptaylor
(@latteboytaylor) reported
@FitbitSupport side button on verse 2 not working, hasn’t been working for a while now. Have looked on forums and tried the suggestions, doesn’t appear to be jammed, help please.
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Simon Whistler
(@SimonWhistler) reported
@jesusthelord15 @fitbit @kfc No problem.
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Angie
(@outreachangie) reported
@FitbitSupport Hi. I have contacted your team several times with no fix to be seen. Premium sleep graph not working as well as other features. I still pay but no help in sight. How do I request refund while product not working?
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Jackie McConnell
(@alohafromjackie) reported
from
Merritt Island, Florida
@FitbitSupport why is the graph blank for the sleeping heart rate? Been blank for about a month now. Rebooted phone and logged out of the app and reset the device and yet nothing is correcting this issue. Please advise.
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Tania Hunnicutt
(@hunntania) reported
@FitbitSupport I am having issues with my watch keeping Time and have done All suggested steps to no avail. Please help.
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Fiona Barry
(@FionaBarry1) reported
@FitbitSupport I came back from a walk and said I did 7000steps but, I synced it up and now says I did 13k steps, all my friends having same issue??
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Girl In The Field
(@girlinthe_field) reported
@fitbit hi guys - my fit bit which I got a bday present last year no longer charges. Is this a known fault? How do I fix it? Could it be a charger issue.
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Michael Williams
(@mikewilliamsuk) reported
@FitbitSupport Is this a problem now as mine isnt syncing
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Sarah McMahon
(@Miss_SKM) reported
@FitbitSupport @AlexandraBarba Hi there, when I DM’d about the menstrual tracking a few days ago, I was told Fitbit is working on a solution as it’s a known problem. But you seem to be looking into individual cases on this feed, so is there a fix available now?
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Simon Whistler
(@SimonWhistler) reported
@thelordofdarkn3 @fitbit @kfc Sadly licking my fingers is only one of the health concerns of KFC (at least that's what my heart tells me... my poor clogged heart.)