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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (35%)
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Online Features (21%)
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Errors (18%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Abortion IS healthcare
(@Jessica_resist) reported
@FitbitSupport Charge 5 is still not syncing. Have restarted device multiple times, dis/reconnected Bluetooth as well. Help?
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PB Speed
(@PbSpeed) reported
@FitbitSupport The HR reading on my device was working just fine during this period. In fact, the app on my phone even showed my HR when the syncing problems were going on. However, that data never was synced and stored once the fix occurred today. Only data after 9:25 a.m. today was added.
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Paul Hughes
(@Paulmh5) reported
@FitbitSupport None of the standard steps for sync issues worked. The latest app update 3.65 seems to resolve it so presumably it was a known issue that wasn't fixed in time for the Android release.
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Becki BlairJones
(@beckiblairjones) reported
@FitbitSupport OK will do, none of the usual resets have worked, hence wondered if others may have the same issue having seen your tweet 👍🏻
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Dhwaneet Bhatt
(@dhwaneetbhatt) reported
@fitbit @FitbitSupport @FitbitIN having trouble syncing my charge 5 over two days now. I tried everything in the playbook, but it still doesn't work. What's the solution here?
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Andrea
(@An_Adumbration) reported
Hey @FitbitSupport last night (as with many nights recently) my Fitbit claims I walked 5+ KMS or 6000 steps while asleep and within 10 minutes. This is not a sensitivity issue - fitbit confirms i'm asleep and even if sleepwalking, I'd have to be an Olympic runner.
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Andrew Tan
(@Tnndrw) reported
@FitbitSupport Yes charge 5 syncing problem has been resolved
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Steven Sealey
(@StevenBSealey) reported
@FitbitSupport Im having a similar problem with my month old SENSE. it rebooted this afternoon and have been in a boot loop since, none of the long keypresses have fixed it.
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Michael Brown
(@dataguy2020) reported
@FitbitSupport what was the issue? Can you publicly state what the issue was that caused this issue for today? Transparency is great!
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Eric Laursen
(@EricJLaursen) reported
@krozzer_mag @FitbitSupport They never do. I’ve seen multiple threads archived because “it’s a known issue” and never get fixed.
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Chris Cleen
(@Chris_Cleen) reported
@fitbit @FitbitSupport your devices are CRAP at maintaining a Bluetooth handshake. Every time I charge this watch I have to forget the device and start over like it’s new. That’s terrible.
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Joost Wijnings
(@jwijnings) reported
@FitbitSupport Sync problem resolved, lost 2000 steps.
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Lynne M
(@LynneM54909830) reported
@FitbitSupport I don’t need anything since I was sent a replacement. But I still receive emails with many people who are still having battery issues after your so called update which was supposed to have fixed them. Because of your poor response people are dumping Fitbit.
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AntiArbitrator
(@Baltimoron48) reported
@FitbitSupport My Fitbit Charge 5 finally synced but when I removed it, there are burns in the area. Today is the first time I have had that issue.
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Payal Gupta
(@hotpanda1896) reported
@FitbitSupport What about the charging trouble i guess u people should be sorry about a lot of things. I have versa 2 charger is not working and i m not able to buy a new one as there is no supplier. The product is not available online too since 3 months not able to use it #verybadexperience
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Michael Brown
(@dataguy2020) reported
@FitbitSupport I have all ready done this and spoke to you on the phone and it IA thr known issue. Unless your telling me you have fixed it
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lov2ndlife
(@lov2ndlife) reported
@FitbitSupport Whole system down?
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Emanuel Wall
(@LasalleRules) reported
@FitbitSupport My fully charged fitbit shut down after a quick swim. Its been shut down for 8 hours and re-charging does not help. Please advise
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Asim ©️
(@Asim_AAR) reported
@FitbitSupport Still not working for me
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✨️ B ✨️
(@radiantlyrooted) reported
@FitbitSupport It was the syncing error that was resolved with the troubleshooting that happened today. Thanks!
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Jevone Lawrence
(@RanyeMan) reported
@FitbitSupport Issue is still persisting post application update from the Google PlayStore.
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Nel
(@just_nell81) reported
@FitbitSupport @FitbitUK can you help? My fitbit versa lite won't update. It goes through the motions then says update failed. I've tried now on 2 different phones, I've deleted the app and started again and still the same outcome 😭😭😭
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Barbara Ellen
(@barbara_e_c) reported
@sassiecas @fitbit I’ve had trouble with the charge 5 for a few weeks. It is so frustrating-I thought it was just me. I want my charge 4 back
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Sassie
(@sassiecas) reported
@iam_venelly @fitbit I honestly think it’s the latest update and something they did within the last week. I’ve had my charge 5 since Mother’s Day no issue until now.
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iCT
(@intraColumnTrdr) reported
@FitbitSupport @FitbitSupport @fitbit #Fitbit No mail received, nothing. Don't tell me that you have an issue even with support. This #charge5 is having lots of bugs when it comes to syncing. It's not even a week's old.
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Zer0washere
(@Zer0washere27) reported
@FitbitSupport Are we still investigating not receiving notifications? I still am not getting them and it's been almost 3 weeks now! I've done everything and it's still not working. I'm not the only one experiencing this issue either.
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Twidderhorn
(@GabrielHorns) reported
@FitbitSupport By turning on and off GOOGLE ASSISTANT the problem seems to have gone away, Don't know why but am able to once again sync.
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Dane
(@DaneElwell) reported
@FitbitSupport If you could fix the date localisation issue for UK users while you're at it, that'd be great.
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Helen Dolan
(@HJD2802) reported
@Zer0washere27 @FitbitSupport Had the same issue on Versa 3, still waiting for a response to an email from 3 weeks ago. Customer service is appalling.
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Gary Milligan
(@GMilligan85) reported
@FitbitSupport Can you please help with an order placed on the 7th Aug and still showing as not shipped? This was meant to be part of a birthday gift. 😕