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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Janice MacDonald, MA
(@JaniceMinx) reported
@tvchick1313 @Apple @fitbit I like my apple watch 3, but I don't wear it overnight, I put it back on the charger most nights. It is easier to wear than a fitbit IMO. One problem is it diminishes the sound your iPhone normally makes. Haven't figured out how to stop that bug/feature.
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Anshu
(@imnottalkative) reported
@FitbitSupport My clock face on Fitbit Versa lite has disappeared after the update today. Everything else is visible. Please help
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Trent Hergenrader
(@thergenrade) reported
I was told by @AsurionCares last Aug that after 3 repair attempts I would receive refund for malfunctioning @fitbit watch. Now I'm told "full battery drained and needed recharge" is a different problem than "watch keeps on shutting down and reboot." Cmon @Asurion gimmie a break!
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Paula Lennon
(@Pal085) reported
@FitbitSupport I have tried this link and when I do it asks my to login or sign up. I don't have an account to login with. Is there any other way. Its for a broken strap, we have bought 3 so far and it keeps happening.
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Eva declair
(@AngelMclean11) reported
Why is @fitbit app still under maintenance this is ridiculous smh
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Paula Lennon
(@Pal085) reported
@FitbitSupport Seriously again it wants me to log in and why would I buy another one when I have bought three already for the same thing to happen. Surely there has to be a way to contact support or get help without having an account.
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Mike & Nicole
(@DiceNine) reported
@FitbitSupport is there a problem with the app on Android? Hasn't worked for 2 days and it's not synced with my phone anymore. I've tried restarting my phone and watch and it still doesn't work
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Eva declair
(@AngelMclean11) reported
@FitbitSupport Fitbit UK is saying under maintenance this has been going on for 24-hours totally unacceptable please advise I have cleared cache uninstalled and reinstalled still Fitbit under maintenance ridiculous guys please sort this out.
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Eric Miller
(@Eric2xU) reported
@fitbit I bought the charge 4 for sleep analysis, no where did it say I needed to pay a monthly fee for that. You really havent changed, your app still sucks, you dont embrace open standards like BT/Ant for my bike computer, im out, **** you #Fail #ReturnToAmazon
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Sidney Boston
(@sidneyb20) reported
@FitbitSupport It’s not working... can someone walk me through this!?
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David Beccums™️
(@DavidBeccums) reported
@FitbitSupport I cannot connect to to the weight watchers app. Please help me, I’m about to scream.
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Gwynnie🇿🇼🇬🇧🇨🇦
(@AnnaBack5Times) reported
@FitbitSupport Customer services said the warranty is 1 year. I threw my Fitbit Zip away as you no longer support it. My Fitbit One just won’t charge. neither would my Fitbit Charge. ironic really. Customer service offered me a rebate to buy another 1 but am not throwing good money after bad 3x
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Serena Waters
(@SerenaWaters7) reported
Fitbit shld pipe tf down tryna kill my vibe @fitbit
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chandra 🌎🌍🌏
(@canadachandra) reported
@fitbit That’s awesome. Thank you! I didn’t want to get a new Fitbit for work because it would get pretty beat up. A new screen would definitely help!
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GAF - Weary of the fighting. Be kind.
(@GAFGRM) reported
Yesterday and tonight has been a BAD pain day. Generally, a warmer day means less pain, so I'm going guess that it is stress. Stress does affect pain levels. Still upset about @Fitbit. I was really looking forward to using it.
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March 366th
(@bigtotoro) reported
@FitbitSupport My Sense that is less than 2 months old has a cracked screen from a fall off the counter while charging and I'm told nothing is covered under warranty. A search shows that many, many people have this problem.
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Natasha stokes
(@natasha_stokes) reported
from
Scarborough, England
@FitbitSupport Hi, I have an up-to-date Versa 3 and Fitbit app. But my Versa 3 has not given me a sleep score, but is showing sleep stages. I’ve followed help tips on the fitbit forums and none of it works. I did have to stop wearing it for 2 or 3 weeks due to a rash. Help please
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James Zachary Latham
(@Sandpapery) reported
@FitbitSupport I was using the official charger. HSN is replacing the unit, but if the problem persists with the new device I’ll reach out to both of you. I have enjoyed my Inspire in the past and wanted to give you all support by purchasing the Charge 4. Be a shame to have to go to a new brand
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Karen Duff
(@starskii1979) reported
@fitbit terrible customer service. Promises made and not kept. No call back service. Passed from one agent to another. Disgraceful.
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Anushka Jansen
(@NushHJ) reported
@FitbitSupport need support assistance for a Versa Lite that started glitching about a week ago. Bought it in December 2020. Have tried hard reboot, resetting, updating and syncing many times but it’s still not working properly. Losing time and screen is going off. Please advise?
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𝕷𝖔𝖗𝖉𝕭𝖊𝖊𝖗𝕳𝖚𝖓𝖙𝖊𝖗 🇪🇺
(@LordBeerHunter) reported
@FitbitSupport And I just want to retake it. That's the issue.
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Sidney Boston
(@sidneyb20) reported
@FitbitDev @fitbit @FitbitSupport This is my Third FitBit this year! And it's broken... it won't take my BP. Please Help!!!! Please Help!!!
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Jodie Collins
(@collins_jod) reported
@FitbitSupport But still just passed on to another department rather than being any further forward! More interested in telling me to complete a feedback survey rather than resolving the problem
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Eva declair
(@AngelMclean11) reported
@fitbit Really fed up- why is app under maintenance from last night totally unacceptable @fitbitapp
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Ricky Cadden
(@rcadden) reported
@fitbit Thanks, but there's nothing to look into - this thing is from Feb 2012, lol. It's just old, eats through batteries, and has hands-down the worst, most obnoxious setup process EVER when you change the batteries.
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Tracey
(@ptsmiles) reported
@FitbitSupport Help. My Versa 2 is stuck at the load screen. I tried restarting and unlinking it and nothing works and I cannot connect the device to my account anymore.
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danielle rawson
(@daniellerawson1) reported
@FitbitSupport I have two@fitbit which have stopped syncing and all app won’t down load this is a recent issue in the last two weeks my husband tried using a different phone and the app still doesn’t work
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Sue Gosney
(@sootydupre) reported
@FitbitSupport my Fitbit didn't log my swim yesterday. It has always logged all my previous swims. What is the problem pelase?
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Caroline Fallon
(@CarolineFallon1) reported
@fitbit can you help me - my strap broke, I’ve filled out the replacement form but I can’t submit because it won’t accept my “zip code”??? My husband’s strap broke months ago & the was no issue with replacement.
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Jay Ingram
(@jayingram) reported
@tvchick1313 @Apple @fitbit I had several fitbits but gave up on them when the straps inevitable detached - no amount of glue could fix