Fitbit status: device issues and outage reports
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- Errors (28%)
- Online Features (24%)
- App Crashing (24%)
- Sign in (8%)
- Website Down (8%)
- Device Failure (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
|
|
Errors | 8 days ago |
|
|
Sign in | 8 days ago |
|
|
App Crashing | 8 days ago |
|
|
Errors | 8 days ago |
|
|
Errors | 8 days ago |
|
|
App Crashing | 8 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Rico McCoy (@_CoachMcCoy_) reported@FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.
-
Ricky/Roy Stick your blue tick! (@Dibber_Roy) reported@FitbitSupport @googlehealth Getting error 500! What is happening?
-
michelle ormsby (@michelleormsby) reported@FitbitSupport plesssse help! Demented trying to do the forced change over to Google!!
-
Marty (@fishtale13) reported@FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor
-
Charlotte Anderson (@char_anderson94) reported@FitbitSupport why has my Fitbit deleted 12000 steps from my device?! I checked my Fitbit earlier and I had over 12000 steps and I’d done 5x my weekly activity goal. Now I went to check the time it said it was 9am and I’d only done 2000 steps. Please fix this!!
-
Potkin Azarmehr (@potkazar) reported@FitbitSupport I can not emphasize enough how **** your support is
-
mege (@mege69) reported@FitbitSupport Since Fitbit changed to google health my husbands Sp02 has not registered - have taken app of and restore it still not working what can I do !!!
-
George Girgis ™ (@George_Girgis23) reported@FitbitSupport When will the outage be resolved?
-
Eneleak🍷 (@kaeleneak) reported@FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?
-
Matthew Amick (@RunningAmick) reported@FitbitSupport Help! My Fitbit Charge 5 just completely stopped working yesterday. Can you help?
-
S Selser (@SSelser) reported@FitbitSupport Thanks for selling out to Google. They ruin everything they buy. I hope you made a lot of money to **** over your loyal customers.
-
Dawn 🍎 Special Education Teacher 🍎 Texas (@dfteach) reported@All186Am Mine completely died and nothing worked to get it back. Customer service walked me through each way to fix (after I had already tried each option solo) and nada. I hate having to buy a new one when my old one was perfectly fine until the migration.😡 @googlehealth @FitbitSupport
-
John Cyrano's New Account (@John_Cyrano) reported@FitbitSupport the Google Health app is ugly and terrible. Is there any way to get the Fitbit app back?
-
Claudia (@claudiainbombay) reported@dfteach @FitbitSupport @googlehealth The new stuff is miserable, no clear layout, clumsy, bad to read...I am considering going back to Garmin, their app is good...
-
jiminiowa (@jimmyd108) reported@FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!
-
MV Balaji (@MuVeeBalaji) reported@GoogleIndia @FitbitSupport The forced Google Health app update completely broke the backend syncing on my Fitbit Sense in India. Sequential EDA scans fail to register. Paid for premium hardware, left with an unreliable device. How do I get a refund or fix?
-
Beccybecster (@beccybecster) reported@RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday
-
jiminiowa (@jimmyd108) reported@FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!
-
Stacey Randall (@staceyrandall_) reported@FitbitSupport @googlehealth help I can’t get into Fitbit or Google Health as you have only half registered my Google Health account so when I try and complete it it’s saying I already have one? Then says need to upgrade a linked child’s account but it won’t work or let me delete
-
Potkin Azarmehr (@potkazar) reported@FitbitSupport I can not emphasize enough how **** your support is
-
Beccybecster (@beccybecster) reported@RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday
-
Ramit Sheth (@ramitsheth) reportedFitbit watches are for use of only 1 year. Incase anything happens,company doesn't listen to or gives any support. Don't spend thousands of Rs to buy watch for 1 year,go for other brands like Garmin.Worst company. DONT BUY FITBIT WATCHES @FitbitSupport @FitbitDev @indiafitbit
-
Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported@FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …
-
Lily Sydorenko (@LilySydorenko) reported@FitbitSupport Hello, my Versa 3 watch started to get very hot after the update. It says "very hot" and turns off, making it impossible to use. Please help.
-
Paul DeKraker (@DeKrakhead) reportedHey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.
-
Barry Weis (@bdweis) reportedHello @Garmin longtime @FitbitSupport customer here. Making the switch, don't let me down. #HeartWarrior #RunningForMyLife
-
AmberPaw (@AmberPaw) reported@FitbitSupport is there a problem? I cannot sync with my Samsung droid phone
-
FINN JOAN (@Joan_techz) reported@DanielleGillie5 @FitbitSupport Send me a Dm for help
-
MH (@Ms01251977) reported@FitbitSupport since the app undated to google health it no longer tracks my sleep. How do I fix it?
-
Danielle Hartley (@DanielleeH23) reported@FitbitSupport when are you going to fix the app notifications it’s been ages now everyone is having issues it needs to be sorted