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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (49%)
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Online Features (17%)
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Errors (16%)
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Website Down (9%)
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Device Failure (6%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Fréjus |
Errors | |
 Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors | |
| Lewisville |
Online Features | |
| Fréjus |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Michael1201
(@michaelk1200) reported
@fitbit I have entered my code several times, but it's always "unknown". I guess that my ionic does not have the mentioned problem and can be used further.
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Dawn French
(@Otherdawnfrench) reported
@FitbitSupport have 2 ionics in the household and refund process started but codes to working on either registration. No reply from online help today or yesterday and no option on telephone support
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nodamngiven
(@MaiBhiMayur) reported
@FitbitSupport Hello, While submitting request for refund of Ionic Watch, I accidentally submitted wrong payment details. I would like to change my refund payment medium. Please help.
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John Mitchell
(@sifu_mitchell) reported
@fitbit taken money from me even though I don't use fitbit at all. Then refuse to refund and a horrendous #CustomerService. Another reason not to buy #fitbit. You've just lost a future and a current customer because you wouldn't refund money taken without consent! Poor,very poor!
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Linda Hughes
(@LindaGHug) reported
@JadeHelena_ Same problem here @FitbitSupport @FitbitUK
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Michael O'Donnell 🇮🇪
(@DiddlyDodah) reported
@davechurchley @FitbitSupport @HEichtinger Yes, I have the same issue. I have also tried the live chat but no-one at fitbit has responded to that at all.
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jon williams
(@jon16923) reported
@AmazonHelp good morning wonder if you can help me please brought a Fitbit ionic from you back in 2020 but they have done a recall on the watch the code they sent me for refund is not working and @FitbitSupport are ignoring me and not helping now stuck with an unsafe watch thanks
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Elaine Piggot
(@ElainePiggot) reported
@parkjames I’m sure you’ve been inundated with tweets about your ionic refund process but it’s a nightmare. I have an ionic, proof of purchase & an account and have followed your process but it’s just not working - all I get is it doesn’t recognise my reference @FitbitSupport
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Faith
(@FaithThough) reported
@FitbitSupport @FitbitUK Have been trying to get someone to respond to me for 4 days. Online chat down, DMs not answered, nobody picking up the phone. Please can someone get back to me
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Nathanielhawkes
(@nathanielhawke7) reported
@fitbit I have received a reference code for the ionic recall but when I verify, it says there's an error. How do I verify?
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Taxalot
(@taxalot) reported
@pollyflinders81 @fitbit I am having the same issue. They asked me to register a second time and it's still the same problem. Doing a research on Twitter make it clear that their process is NOT working.
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Tommynator
(@loelli06) reported
@FitbitSupport i have a Problem with the refund procedere for the ionic. The reference Code i register, does Not work.
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Tommynator
(@loelli06) reported
@FitbitSupport @gingerninja1974 I have the same Problem with the reference Code. The Code does Not work. Send DM to you no answer.
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Dawn French
(@Otherdawnfrench) reported
@shukribasiron @annerchist @fitbit same here, got cut off online chat after 1 min of not replying too now its down totally. 2 days and code still not working
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Longsilver
(@bmueller123) reported
@GrietVanLoo @fitbit same here 3 codes but "could not be found" . Your support could not help either. Please advise! Thx #Ionic #Globalintake
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Dawn French
(@Otherdawnfrench) reported
@HEichtinger @FitbitSupport same here, got cut off online chat after 1 min of not replying too now its down totally. 2 days and code still not working
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Dawn French
(@Otherdawnfrench) reported
@AshleyNoahRich @fitbit same here, got cut off online chat after 1 min of not replying too now its down totally. 2 days and code still not working
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Bl4ckWhi7e
(@Bl4ckWhi7e) reported
@fitbit I have the same problem as all of the others in here. Is there a solution on what to do? I have contacted the support yesterday but still waiting for answer.
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Darkseid
(@Darksei03426043) reported
@BeatmannJohnny @fitbit Yes same problem....and fitbit customer service sucks...
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Max Calvin
(@maxgetsit) reported
@fitbit I've sent a couple of messages to @fitbitsupport but have yet to receive any response. I would very much like to order a replacement ASAP so any help would be appreciated. I do understand that your support is likely flooded with others like me and I sympathise. Thanks!
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Matt
(@StackingHabits) reported
Everybody losing their **** over the time it takes for @fitbit @FitbitSupport @FitbitUK to deal with the #FitbitIonic refunds…. Relax… be patient.
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Dawn French
(@Otherdawnfrench) reported
@ihalliwell @fitbit same here, got cut off online chat after 1 min of not replying too now its down totally. 2 days and code still not working
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Andrew Hibbert
(@HibbertAndrew) reported
My partners Fitbit versa 3 stuck in reboot loop, have sent a DM no reply and gone through the help forums and community forums and tried all the comments from force closing app to factory resetting the watch @FitbitSupport
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Dawn French
(@Otherdawnfrench) reported
@Odzbenz @fitbit same here, got cut off online chat after 1 min of not replying too now its down totally. 2 days and code still not working
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Magnolia
(@Marshmallow3UK) reported
@shane_phoenix2 @fitbit I don’t think I’m going to use mine. Been reading about the other Fitbit’s and the reviews of the fitbit Sense is very bad.
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Judith Cullen
(@cullensat422) reported
@FitbitSupport @FitbitUK it’s now 3 days since you recalled my ionic and I started the recall process you have ignored all mine and others tweets as it’s doesn’t work and discounts aren’t happening! Your service to customers is the worst I have ever encountered! No reply!
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Tracey Bateman
(@TraceyBateman8) reported
@JadeHelena_ Same issue here. It appalling customer service @FitbitSupport
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Val
(@BulletToothVal) reported
@FitbitSupport I’ve tried numerous times to verify my account for the refund however I keep getting “code not recognised” error message. Please advise?
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Lynn Kelly
(@pollyflinders81) reported
@fitbit Has anyone actually managed to get further than putting in reference no. and being told is not found? Two days later it’s still not working for me and no one even looking at DM’s 🤯
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Catherine
(@Catheri90371638) reported
@FitbitSupport Your reply isn’t helpful and doesn’t solve my problem