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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (25%)
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Errors (24%)
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Online Features (21%)
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Website Down (14%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
| Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Meuleman
(@Tombeau1972) reported
@AWPorterfield @FitbitSupport Just post it, fitbit won't help you... I'm waiting for 125 days now, without any news from this rip-off company
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bill plante
(@billplante) reported
@SantanderBankUS Why is Santander always so SLOW to get with it. Nine million banks allow payment through @fitbit , but NOT Santander. Not shocked, they were SLOW to introduce app. Nearly 2 years after my other babk introduced theirs. Frustrating!
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Sarah Clayton
(@Sarahc73) reported
@FitbitSupport can someone help me please? I need to change my email address & reset my password
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CullenGurl17~BookishWhore
(@TellersGurl) reported
@fitbit Yep, those are the trouble shooting tips he's used. Right now he gets about 45 minutes to an hour with a full charge. It will not let me DM you to send you his email address, maybe if you DM me first?
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@mintiestmel @FitbitSupport Mel I had a constant problem with my ionics GPS. Would drop on runs & pick up miles later. Like yours, no obstacles around. I began to wear my garmin at the same time. Fitbit would drop GPS, Garmin would keep perfect tracking. They won’t fix this, just give you a run around.
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Sarah Clayton
(@Sarahc73) reported
@FitbitSupport can somebody please help me? Nobody is replying to my messages on Fitbit support. I need help getting back into my account, but need to change my e-mail & reset my password, thanks
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CullenGurl17~BookishWhore
(@TellersGurl) reported
So disappointed with @fitbit. Not even two years, and my boyfriends fitbit charge 4 is garbage. Won't hold a charge. No matter what he does, it won't hold.
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WalterAkana
(@WalterAkana) reported
@FitbitSupport How else should I feel? This case has been ongoing since February. The support team has been part of the problem. I want to talk to an executive who has the power to expedite resolution of my case.
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@JoeEHanley @fitbit @FitbitSupport Joe please let us know if they resolve this issue for you. I have seen this happen to others who are still asking for answers.
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nunya bizness
(@nunya) reported
@FitbitSupport I got a charge 5 last week and it doesn't read my SPO2. can you give me any help or point me somewhere? thanks!
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Rajat Gupta
(@rajatgupta828) reported
@FitbitIN @FitbitSupport I need some help as my Fitbit is not charging , I have tried restarting too . Could you please help.
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Divinely Created Candle Co.
(@DivinelyCCC) reported
@FitbitSupport had the worst customer service I’ve ever experienced. They told me that a firmware update would fix the issue of my battery not holding a charge. I got the update and it still won’t hold a charge. Now they’re telling me they are working on another update.
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@beano9 @fitbit Did they resolve the issue for you Danny?
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Tiesomeflys
(@Michael09281610) reported
@FitbitSupport my versa 2 is not tracking steps and heart rate. I tried shutting it down, syncing, looked at fit bit community for help. The date, time, text message viewing work but it’s not tracking steps or heart rate. Help
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Ed Woelfert
(@WoelfertEd) reported
@fitbit Sorry, I think my point is that it does not attach securely. So telling me to attach it securely doesn't help. Though surely you mean well!!
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Anosmic1
(@Anosmic1) reported
@fitbit My Versa 3 clock was off 4 minutes. It took 2 contacts with support, 4 hours and unending frustration to fix the time. Your articles were not helpful. You’ve lost a customer.
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Rosie Sharp
(@RosieSharp12) reported
@fitbit my 3 week old Fitbit has broken and no replacement is being offered. I’ve been offered a 35% refund to buy another. Shocking service.
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Mel
(@mintiestmel) reported
@FitbitSupport @Argos_Online - I bought a FitBit from you recently, but it turns out there's an inbuilt known issue which is preventing mine from working properly. Am I ok to return it?
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wingman101
(@tdkrone1) reported
In today's world, we are paying more than ever for products. In less than two years I have gone through two Fitbits. What a terrible product if cannot last more than 12 months. Who would to show me there is better device?? @fitbit @Samsung @GarminFitness
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Amie Good
(@AmieGood19) reported
@FitbitSupport How about escalate the problem and issue the refunds to numerous people you promised would receive them within 3-6 weeks. Why is the burden on the customer to make sure your company follows through with promises?
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@Tombeau1972 @FitbitSupport @SameerR72587622 I am now hearing people say the recall center is telling them they can no longer help because fitbit cancelled their refund. And guess what, fitbits suggestion is for them to…call the refund center.
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Tom Clayton
(@tomc72) reported
@FitbitSupport can someone help me please? Need to change my email address linked to my account, but also need to reset my password
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Sarah Clayton
(@Sarahc73) reported
@FitbitSupport can someone please help, been messaging support, but nobody replies. Need help changing email & password
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Amie Good
(@AmieGood19) reported
@FitbitSupport Y’all should respond here, not sending me a DM to contact customer again, I’ve already done so numerous times. It’s pretty bad when there is a hashtag created due to poor service…
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Ramesh रमेश
(@Udumalai_Ramesh) reported
@FitbitSupport Hi, is your server down? I'm from India & unable to log in since this morning. Pls let me know.
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Jen
(@JenOuardi) reported
@fitbit Hi. Can you tell me what your warranty period is in the UK? Purchased in August 2020 and both strap and watch have broken through stress of the metal pin clasps. Would have expected it to last a bit longer than it has.
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Mel
(@mintiestmel) reported
@FitbitSupport The weather was sunny, the sky was clear, the area is one where I’ve walked many times before without any tall buildings. Please answer - has the KNOWN ISSUE been fixed please?
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Claudia EF
(@clef2205) reported
@FitbitSupport What a bloody waste of time, why bother asking for dm if you are not going to be bothered to read what the issue is
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Cece
(@WithLoveCec) reported
I may just be one person, but @fitbit 100% doesn’t care about customer retention. They make enough money that they don’t need to, but wow what a disappointment. I’ve just had negative and poor experience one after the other.#nosupport #strictrules #fitbit
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Crista Eberhart
(@Cristawashere) reported
@fitbit A few days ago, my battery started dying within 24 hours. After doing all the troubleshooting, today I talked to customer service and they said it was a known problem and Fitbit would be sending a new update soon. True? What's the ETA?