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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Sign in (37%)
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App Crashing (31%)
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Online Features (10%)
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Website Down (10%)
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Errors (8%)
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Device Failure (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ingelheim am Rhein |
App Crashing | |
| Ingelheim am Rhein |
App Crashing | |
 Walsall |
App Crashing | |
 Queens |
Errors | |
| Casper |
Device Failure | |
| Ingelheim am Rhein |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jeanette Smith
(@jeanettemiami) reported
And on this day, @fitbit died. It was a slow death - first came the email, then came the #challenges & the last gasp of #groups. Then the pain as thousands upon thousands fled as fitbit died in ignominy, mourned by many & then simply forgotten as @apple & @GarminFitness rejoiced.
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Max Long
(@ForeOSU) reported
@FitbitSupport Wow what a terrible business decision. Definitely losing me as a customer as that is the main reason I’ve stayed with Fitbit as opposed to moving to an Apple Watch. Disappointing…
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Sheena
(@Blondieooxx) reported
@fitbit canceling challenges gotta be your guys worst idea to date. #fitbit
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Carol Rayner
(@carol_rayner) reported
@fitbit have had an email telling me you are stopping step challenges! This is terrible news, please say it’s not true #fitbit
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thatgirl
(@bookwuman) reported
@FitbitSupport @fitbit the email announcing the end of challenges is a major bummer. It's the ONLY reason I kept my FitBit when I got an Apple Watch. I've been doing challenges with the same group of people for YEARS. This is a MAJOR ERROR on your part. Please reconsider.
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Davels UTC
(@davels) reported
from
Spelthorne District, England
@fitbit @tunabully1 Terrible decision. Please reconsider
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seasonal dee-pression✨
(@OCDismay) reported
@FitbitSupport Hey if yall get rid of challenges I don't have any problem stopping paying for premium. Can you please reconsider your stupid decision?
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Tom Scott
(@scott_tf) reported
@fitbit need to reverse engines. Email today took away features that make fitbit unique and fun. Big mistake. Apple will be happy with this poor decision.
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LB
(@fairywhimsy) reported
@fitbit @OnlyAlice I keep seeing this stock response, what does this even mean @fitbit?! These challenges are vital to so many of us. Why are you removing them?! If you remove this feature I know of dozens - from the large scale challenges I help run - who will quit and just head over to apple.
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Michael McSunas
(@AdLawGuy) reported
Hey @fitbit, why are you doing away with Challenges?! They help keep me active and they are the only reason I bought a Fitbit over an Apple Watch. cc @DavidCohenEsq
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Robert Smalls' Freedom Cruise & Casino
(@dumble_derp) reported
@fitbit @FitbitSupport Why are you taking away the challenges and adventures?? This is a terrible and disappointing direction.
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Ranny Grady
(@RannyGrady4) reported
@FitbitSupport How can I fix incorrect Time, date and year for my Fitbit? Most recent data has 2019 readings! Ranny Grady
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Rochelle Flynn
(@cargirl579) reported
Bad move @fitbit! The challenges are the whole reason I bought a Fitbit instead of a Galaxy watch! I will be canceling my premium account as soon as your challenges end, and I'll transition myself - and the 6 people I bought Fitbits for - to another brand.
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Becky Robinson Bates
(@rrobin0609) reported
@FitbitSupport I don't think you all. Graphs have been broken for 9 months with no resolution in sight. When logging food from the app was down, it wouldn't have taken 3+ months to fix. Challenges and open groups wouldn't be going away. Fitbit is actively making the product worse for customers
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Sue Mac #trudeaumustgo
(@Tamantha8675309) reported
@fitbit is doing away with the challenges the end of March?? That’s the only reason most people wear one. Bad move fitbit #fitbitfail.
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Jake
(@jakerunsdc) reported
Fitbit ending Challenges is one of the worst decisions I've seen a company make. The only reason to stay with Fitbit over a Samsung or Apple smartwatch is the community and competition aspects that Fitbit brings. It's why I have stayed until now. @fitbit @FitbitSupport
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Jess Ackroyd
(@JessAckroyd) reported
@FitbitSupport I haven't had a DM. The DMs in my inbox are from previous correspondence on this issue.
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SimplySherri
(@SimplySherri1) reported
@fitbit @Google As I've seen this response word for word under several other tweets about this issue, I have difficulty believing this is true.
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Chris Cauley
(@ChrisCauley8) reported
@FitbitSupport We shall see. Seems like a bad idea to cut all the features that encourages people to exercise more together. Maybe fire the employee who decided that and get better people. So frustrating that you kill friend groups like this.
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Cherise Challenger
(@challengerlaw) reported
@FitbitDev @fitbit @FitbitSupport - why are you removing the challenges and adventures?! That’s a terrible idea! I like the competitive nature with my Fitbit friends to get in my steps. And that’s really the only reason why I didn’t get an I-watch. I joined 10 years ago!
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Penguin
(@RandomMoments17) reported
@fitbit @ThatBigPY I do feel bad for you as I know you are just a social media person…but let your higher ups know the replies are BS. It comes across as insincere. You guys don’t care. Im mad I bought a new Fitbit in December that will basically be worthless soon.
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©Prosecco Watch
(@ProseccoWatch) reported
@fitbit removing challenges and trophies is a poor idea. Off to Apple, bye!
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your soup friend
(@eeoliva) reported
@whoolia_isjulia @fitbit @Google Wait wtf
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Nötiges Fussballwissen
(@ZuVielFussball) reported
@fitbit No challenges anymore? What's the reason? That's really a bad decision.
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Scott Bickel
(@ScottGBickel) reported
Has anyone noticed an issue with @Twitter where a new/original tweet shows up under Tweets & replies but NOT under the main Tweets page?? Between this and @fitbit dropping challenges (boo @Google), technology is really annoying me this morning... 😠
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Blake
(@Squareses) reported
@fitbit y'all look very tone deaf right now, you do realize that challenges are the only reason people are still buying your devices, right? Please reconsider this really bad move
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Brew
(@dbchitown) reported
@fitbit WTH? Please reverse this terrible decision. Bingo does more for my motivation than anything. I compete with family and friends. I really don't see any reason to keep Fitbit if you remove this feature. I can get any of the other fitness trackers out there. Please don't
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Peter Bancroft
(@PeterBancroft) reported
@FitbitSupport Is Google killing you? Seriously. The rather poor service status over the past few weeks, and now the challenges are being switched off? Boo, I say. A big fat BOOOOO.
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The Chic Windchime
(@badcleanfun) reported
@jazam02 @fitbit @FitbitSupport Customer service is out of control bad anymore
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Haddley
(@haddley77) reported
@FitBit what a trash move to take out challenges and adventures. That's a big part of why I even use FitBit is because I enjoy competing with friends and it keeps us motivated. Why would you remove the biggest selling point of your product? #fitbitchallenges #fitbit