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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (47%)
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Online Features (18%)
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Errors (16%)
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Website Down (11%)
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Device Failure (5%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors | |
| Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jake Smethurst
(@JakeSmethurst3) reported
from
Melbourne, State of Victoria
@FitbitSupport Are you guys down? It won't let me login.
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neil winters
(@Blagger666Neil) reported
@JordanOSullivan @FitbitSupport Same issue for me as well
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A.T. P.
(@PushCurious) reported
@JordanOSullivan @FitbitSupport I'm having the same issue
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Andrew
(@lofc1971) reported
@loralye211 @JordanOSullivan @FitbitSupport Same here not user issue.....just own the problem and fix it.....no biggie
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Matt Shafeek
(@MattShafeek) reported
@FitbitSupport is there an issue with the app? I’m having trouble syncing and the look of the main page is off
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CopperTop Dan
(@DefinitiveSVST) reported
@FitbitSupport @JordanOSullivan It’s definitely an issue with the app, not something we’re doing wrong, FitBit.
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Clayton doesn't care anymore
(@Lakers1949) reported
@fitbit down for maintenance?
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Victoria-Charlotte❤️
(@VivaLaVixa) reported
@FitbitSupport your app is not working, it’s doing all sorts of odd things. I’ve seen quite a few people reporting it, please look into it.
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Manddaaaaaaaaaaa
(@__Hello__Kitty_) reported
@FitbitSupport I definitely tried but since the screen isn’t working, it’s not able to restart… maybe y’all should focus on making devices that don’t break down after a year because you want me to buy the newest one. I’ve had a Fitbit for years but this is pathetic
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RLCFC26
(@rlcfc20) reported
@FitbitSupport @tadahitsjenni The Fitbit community has mentioned these issues for the past 5 months. Zero communication from Fitbit or Google leaving loyal customers who have spent their hard earned cash in the dark. Fitbit used to have such a good relationship with users, that has now broken down….
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Laura vennard 🏴💡🇪🇺
(@lauravennard1) reported
@FitbitSupport there’s a problem with the Fitbit app it’s went wonky,please fix it.
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Amber Sumner
(@Asumner23) reported
Trying everything to get my @fitbit to connect. I have reset both phone and watch, deleted the watch from the app and everything else I can think of. Now when I try to setup my watch as a new device, I get a "Network error" message.
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Rob Froome
(@RobFroome) reported
@JordanOSullivan @FitbitSupport I’ve got the same issues. Lots of people also reporting this. Shame Fitbit won’t admit to it and are fobbing you off effectively saying it’s your problem!! Wish they were just honest
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Kristina
(@KristinaAggas) reported
@FitbitSupport my fitbit isn't syncing correctly and it's just showing readiness score, exercise, and the food log. Not sleep, health metrics, or heart rate. I'm paying for premium. Why is it not working?
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Clayton doesn't care anymore
(@Lakers1949) reported
@FitbitSupport down for maintenance?
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Joe Belt
(@joeybelt) reported
@FitbitSupport Not able to do anything. Servers down?
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shuxedo tark (he/him) ➐
(@doodle_bobby) reported
Oi @FitbitSupport the app is down
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Miss Michelle Clemson
(@EmEnSea) reported
@FitbitSupport Are there issues again today as I cannot get my versa 2 to connect with app to sync? Had trouble yesterday too but finally got a connection doing all the usual tricks. Not today tho.
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Breanna Mutschler
(@breamut) reported
@FitbitSupport I think your app is broken. Tried all the steps to get my Versa 4 to sync. It did, but it was only showing my calories burned and something else, and not my full dashboard. Logged out to see if that would work and now cannot log back in.
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Jordzzz ♒️
(@JordanOSullivan) reported
@FitbitSupport I deleted the app as not only was it not syncing, the display wasn’t working properly. It wasn’t showing steps as my main stat, or all of the functionality eg stress, readiness. I’ve redownloaded and can no longer login. The website doesn’t seem to be working properly either
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Laura Allen Honold
(@loralye211) reported
@JordanOSullivan @FitbitSupport Same - app looks like crap and it won’t sync. At this point Fitbit needs to stop replying to ppl about how to fix it on their own. It’s not user error.
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CopperTop Dan
(@DefinitiveSVST) reported
@JordanOSullivan @FitbitSupport Same issue here.
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Donna Gillespie
(@DJG_Consultancy) reported
@FitbitSupport @FitbitUK my fitbit Sense is a year old and the charger has stopped working. Can you help?
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MwritIngAwaY
(@atlolis1989) reported
Hey @FitbitSupport I need to download my family's data and can't figure out how to do it - can you help?
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Jordzzz ♒️
(@JordanOSullivan) reported
@FitbitSupport is the fitbit app broken? It wouldn’t sync and now I can’t login.
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Jordzzz ♒️
(@JordanOSullivan) reported
@FitbitSupport It’s definitely not just me… see all the replies to my tweet! Trying to login on the website just sends me round in a loop
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Jenni Lee
(@tadahitsjenni) reported
@FitbitSupport Okay well that still doesn’t solve my problem. I was bragging on y’all last week for how helpful you were but I didn’t realize that help was just getting me to spend more money on a lesser product that is falsely advertised as a smart watch.
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Nasreen Salot
(@Nasreen3009) reported
@FitbitSupport please help, my Fitbit is not syncing either my phone correctly. Was working find until the 28 January.
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Sarah Marie Jones
(@shadowstar240) reported
@FitbitSupport my Fitbit Charge 4 hasn't synched since 31st January. I have worked my way through all of the troubleshooting but nothing is working. I've tried with multiple devices and they can see that my Fitbit is there but won't connect. Please help, it isn't even that old!
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monty
(@montybonds) reported
@FitbitSupport is the app broken doesnt seem to be synching correctly