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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Errors (21%)
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Online Features (20%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Whittet
(@scrapsparcs) reported
@kejames @Strava @fitbit First world problem?
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Miriam Rehm
(@MiriamRehm) reported
Wow, strong warning to never buy @fitbit! Impossible to contact, worst customer service. Have been trying for 3 weeks to return my fitbit, without success. @Fitbit_DE @FitbitSupport
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Alex G
(@HipstersChoice) reported
@FitbitSupport my charge 5 has dropped from 100% to 10% overnight. Is there an issue? This has never happened with any Fitbit I’ve had
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Emma Whale 🐳
(@Silkywhale) reported
@fitbit Hi there, I bought a luxe about 6 weeks ago through amazon & when I last put it on charge a few days ago, it stopped working! Was fine before & not been on since! Spoke to amazon & they suggested I contact you to go through trouble shooting... So... Any suggestions? Thnx
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O2
(@OOlisa__) reported
@FitbitSupport My Fitbit Versa 3 suddenly began an update and has now lost all touch screen responsiveness. I’ve attempted to reboot severally now and changing the watch face doesn’t seem to help. What can I do?
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Ethan Szerlip
(@ESzerlip) reported
@fitbit i’ve been communicating with support over the last 3 days. Unfortunately they have still not offered any real help. My device is clearly not working. Is there really nothing that can be done!? I’m a long time Fitbit customer, and was expecting better assistance 😔
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guicookie
(@guicookie) reported
@fitbit the Fitbit Sense that I bought for significant $ has a cracked screen despite careful treatment. Your onsite support doesn't work and your warranty pages end in a recursive loop to nowhere. I want a replacement without wasting more time. How can you help?
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al mcann
(@al_mcann) reported
@fitbit Poor customer service once they have your money they don't care
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Karl Hermann
(@hermannjhu85) reported
@FitbitSupport How do I remove/reset the battery symbol with an exclamation point. My Versa2 is rendered useless .It won’t charge and thus can’t be shutdown, nor allow me to reset.
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Mkak
(@Mkak64123316) reported
@FitbitSupport need help asap!
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Will
(@Will_Meredith) reported
@FitbitUK @FitbitSupport @fitbit I have tried to resolve the issue of a refund for my ionic and no one has been able to help me. I have sent pictures, proof of purchase and yet you seem to be ignoring me. I am very close to buying a Samsung watch and leaving fitbit for ever.
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Jessica Morgan
(@schmorgs30) reported
@FitbitSupport another charger for my Sense broken. The pins are useless and combined with magnetic connection, is a recipe for faulty gear. Can I have another replacement please?
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karen knight
(@46karenk) reported
@FitbitSupport brand new versa 2 no working. Keep being told update will be sent. Nothing happens HELP
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Jen
(@Jenjenn006) reported
@fitbit I have been having a GPS connection issue on my device for over a month where it would disconnect mid-exercise. I have spoken to multiple customer service reps and tried all the solutions and the overall final advice I have gotten was - "wait for an update" useless.
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Jean
(@wbfjf) reported
@fitbitsupport - my charge4’s band connector fell off! Help!
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EricMcgowan
(@father_kit) reported
@daveyt1983 @fitbit I am having the exact same issue with my charge 5 as well. I also notice it causes issues with my calorie tracking throughout the day.
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Jen
(@Jenjenn006) reported
@fitbit thanks for telling me to "wait for an update and hope it fixes your GPS issue" as a resolution... spent money to let my device collect dust, nice.
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Abhijit Kshirsagar
(@abhijit86k) reported
Hey @FitbitSupport I have a ~5 year old device for which I need a new strap. Third party ones don't last more than a few months and I really do not want to send this to e-waste for want of a new strap. Any help...?
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Padma S
(@PadmaS95105083) reported
@FitbitSupport Hii, I'm unable to access my fitbit app, I tried logging in fitbit website but it shows that fitbit has block my ip address. Could you please help me to fix this?
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Ethan Szerlip
(@ESzerlip) reported
@fitbit Hi @fitbit unfortunately you are still not willing to help me. I was expecting Fitbit to stand by their product and assist a long-term customer like myself rather than offering no help with a faulty product. I’m very disappointed and will no linger be a Fitbit customer! 😢
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Alexandra Harper
(@Alexand88420054) reported
@FitbitSupport the screen has come off of my Versa and it is not working, can you advise please, thanks Alex
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Roxanne OConnell
(@roxyoconnell) reported
@FitbitSupport my charge 5 randomly stopped working after only 6 months! The screen is black. I’ve tried to manually reset the watch but it is still non responsive. Please help!
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Niki Murray
(@NikiMCakes) reported
@FitbitSupport hi, my charge hr has the logo and 100 in it, it won’t reset or do anything. Can you help please? Thank you
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AlexGomHen
(@alexgomhen) reported
@fitbit I’ve had Fitbit premium for the past 2 years but seems like I still can’t open/utilise some of the premium stuff. Not sure why or how to be able to access it? Can you help?
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Jen
(@Jenjenn006) reported
@fitbit your devices and customer service reps get a 2/5. I have not gotten any resolution w/ my GPS issue and I was told to "wait for an update and hope it fixes it"... unacceptable
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Josivan de Souza
(@josivanpsouza) reported
@FitbitSupport why the versa 3 is not showing messages anymore? Not even the test calling is to l not working. What happened?
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O2 Capital
(@Brotsu) reported
My @fitbit Sense has broken after coming into contact with water. Who has suggestions for a more durable smart watch?
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Mark Odor
(@IAPatsFan) reported
Can’t get a replacement clasp from @FitbitSupport and they don’t seem to care to help, other than telling me to go scout retailers. It’s been fun!
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Stephanie Goodin
(@Segadelic10) reported
Y'all don't buy a @fitbit Less than a year old and it's broken, after speaking to 4 different reps they still won't send me a replacement, despite it being under warranty. @FitbitSupport is no help and the product is absolutely not worth the money.
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Karen Gray
(@mrsnana2u) reported
@FitbitSupport Last firmware update attempted to install on 8/13 destroyed my Sense. When charged it's stuck on logo screen until it dies. Customer Service is horrible sending me an email about a discount to purchase a new one. Totally unacceptable u broke it u should fix it.