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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (27%)
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Errors (24%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mirlynn Dal Zovo
(@mirlynn2000) reported
@FitbitSupport my Sense tracks way more stairs than I actually do. I can get a bunch of stairs just walking on my treadmill. How do I fix this?
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Donna
(@Lady0utlaw) reported
@FitbitSupport How can I get help on my two Charge 3's. The screens have gotten so dim we can hardly see them. I have searched and preformed all of the recommended actions but this seems to be a problem that Fitbit needs to correct.
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Nii-Nii A
(@NiiNiiA3) reported
@fitbit Disappointed I’ve been without my Fitbit for over a month. It needed warrant work, but a slow return process means I am still waiting for a device. I paid a premium for the top of the line device only to have nothing!
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Ramesh Saral
(@rameshsaral) reported
@FitbitSupport Followed instructions given and implemented too .Still no use- display is not working this is not a good experience.
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Alli G
(@AlliAlliG) reported
Something is up with my Fitbit! I have only walked down the stairs this morning and it says I’ve climbed 6 flights??? @FitbitSupport help! Between this and heart rate monitor issues I’m pretty frustrated lately!
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Author Sasha Strachan
(@sasha_author) reported
@FitbitSupport installed my Versa 2 this morning, won't allow me to install the SpO2 face. Also, Alexa on this device doesn't recognize anything I tell it. This is a replacement for another Versa 2 I returned for nonstop aggravating issues & glitches. HELP
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Kate Edley
(@CurlyKateEdley) reported
@FitbitSupport my step count has gone haywire today. I didn't leave the house, but my fitbit thinks I walked 45,000 steps! is there a fix?
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Heather🌸💮
(@SilverSakura52) reported
@FitbitSupport I'm no longer getting text, or messenger notifications. Is there a glitch?
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Helen Tyler
(@helsbels14) reported
@FitbitSupport when I click on Notifications in the Charge settings on the app it doesn’t do anything, I want to change what notifications I get on my Fitbit but can’t! Please help.
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Christopher Sisk
(@christophersisk) reported
@fitbit You do know @DeepakChopra is full of quantum ****, right?
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Katie 👩🏻🦰
(@MyLifeas_Katie) reported
@FitbitSupport I’ve tried repositioning it several times and adjusting the band. I’ve also tried restarting the device and that didn’t help. I will DM me email.
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Jade Rees
(@jaaiiddee) reported
@FitbitSupport Ive also just charged it overnight and it was on 100% and its just dropped down to medium battery? I haven't even done anything on it other than wear it 🙄
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Audria Patrick
(@awinnpatrick) reported
@FitbitSupport Not working still.
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Jade Rees
(@jaaiiddee) reported
@FitbitSupport Yeah ive just got it. However this problem has been going on for nearly a month and ive only had the fitbit just over a month and a half 😩 I dont want a watch which isnt full working. Im sure not everyone with a fitbit is experiencing this problem?
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Michael Moran
(@MickLLF) reported
Brilliant that during a global pandemic @FitbitUK @FitbitSupport insist that they won't replace my faulty, 5 month old device without me risking my health by forcing me to have to go to a post office to ship the old one back to them first. Terrible customer service
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Anna
(@AnnaJustPanna) reported
@FitbitSupport So please can I have some help
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Yooper
(@DixsonCarol) reported
@FitbitSupport HELP! I cannot find the setting for my 3 on the app using my iPad. Why is this so difficult? Help!
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U
(@unshines02) reported
@FitbitSupport Play mindfulness sessions and sleep stories with the screen turned off and offline. Really sad to see this is not fixed for long time. This is one reason why I might discontinue Premium account. Other mindful apps like headspace provide option to switch off screen
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Nicole Risse
(@niri76) reported
@FitbitSupport Hi, my Fit-Bit is no longer measuring my heart rate and the battery now lasts less than a day. How can I get the issue fixed? Is there a service center I could send it to to get it repaired? Thanks.
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Rami M A Khalawi
(@Rami_Khalawi) reported
@fitbit Heart rate is not accurate at all on fitbit sense while exercising and this issue is known by fitbit.
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Mike Seps
(@mikesepsvisuals) reported
“@fitbit does not warrant that the operation of the product will be uninterrupted or error-free.” Some warranty Fitbit has there. But at least I tried. All because the Floors Climbed counter is completely out of line. Guess who’s not buying another Fitbit @FitbitSupport
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Catherine Whitworth
(@Catheri49633576) reported
@FitbitSupport My Fitbit Charge 4 has stopped vibrating on notifications, and step reminders. Everything appears to be set correctly. Please can you help?
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Zed Girnary
(@zed7000) reported
@FitbitSupport It’s persisted for a number of months now. Tried everything. I was successful in seeking support for another issue yesterday through this method, so wondered if you had any wise words. As I said, I’ve literally tried everything.
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Rahul Shukla
(@RahulSh06493523) reported
@FitbitSupport I bought versa 2 just a month back and now I am facing issue with the watch, it is not syncing and I am not getting notification. I tried all the troubleshooting steps still it won't connect. So many of us have messaged on the app about the problem no solution.
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Heatedwindscreen
(@Heatedwindscre1) reported
@FitbitSupport hi I have a problem with my sense when I got up this morning I couldn’t get the screen to display anything ( blank screen ) the rear is still showing green lights and it appears to still be recording data to the app I have tried to reboot but it now won’t start
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Chris Arndt
(@CJArndt) reported
The last person that @FitbitSupport sent to help me kept effing it up. I need another one. I don't care what happens to the last one but I don't want him or her talking to me ever again
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paola servini
(@paolaservini) reported
@FitbitSupport Good morning. Woke up to my charge 3 misbehaving. Initially a thick white line down one side of it, now it's gone totally black. Will not restart though I can feel vibrations despite the black screen when I press the side button. Can you help?
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Austin Bell
(@Sh0wYaH0wda) reported
@FitbitSupport so my Fitbit charge 2 is dieing pretty quickly I can charge it it be at 100% then within 4-5 hours it’s dead. And I’ve tried putting it on the charger and holding the button down till the little Fitbit image pops up but that doesn’t seem to help.
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Zed Girnary
(@zed7000) reported
@FitbitSupport Is there a reason that on the app, my heart rate stops being “live” after a while and just stays on the resting heart rate? To correct, I have to hard close the app and start it again. No problems with the Fitbit itself. Tried all the usual stuff to fix it.
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Andrea Collocott
(@ACollocott) reported
from
Randburg, Gauteng
@FitbitSupport my Fitbit activity time and days is not automatically updating please help