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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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Online Features (19%)
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App Crashing (19%)
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Website Down (15%)
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Sign in (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Device Failure | |
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Larry Rheault
(@LarryRheault) reported
@FitbitSupport app has been down since 10:50 AM EST the 21st. Nothing I do will allow sync to my Android 8.0
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Megs_Cally
(@megan_cader) reported
@fitbit My Versa 2 is a nightmare, l am so disappointed with device.
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Marea Quijano-Clark
(@mommamea13) reported
@FitbitSupport It didn't make it. It no longer works. Thankfully, I try to buy a new "backup one" whenever I start to use the current backup. Thank you for your help.
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Keith Scheeler
(@keith_scheeler) reported
@FitbitSupport now there’s an update for my Fitbit after your update ****** up my wife’s phone. I won’t update to **** up my phone too.
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Alaina
(@laina182) reported
@FitbitSupport unable to sync my Versa for 3 days now. (Since the update) I have tried EVERYTHING. Seems I'm not alone in having this issue. Help! When is there a fix coming?
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Andrea Dolan 💙
(@xXandi_louXx) reported
@FitbitSupport is there a way to find out if my battery is broken? My Fitbit it struggling to hold a charge.
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Holly Carlile
(@HollyCarlile) reported
@fitbit Phones can't find Inspire device so unable to set up (new from Amazon offer). Have tried all the steps but still nothing... Can you help??
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Kevin McDonald
(@ScottishKev) reported
@FitbitSupport fix my watch!
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Tiffany McClure
(@mccluretiffany8) reported
@FitbitSupport my charge 2 screen went black but syncs all my info to my phone! Please help!!!!
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Drlubricant
(@Drlubricant1) reported
@FitbitSupport hello, my Ionic battery seems to not hold a charge more than about 10 hours. It’s down to less than 7% each far around 7:30 pm despite starting with 100% in the morning. Can you help?
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Jon R
(@supersuperyon) reported
@dinaforeman08 @FitbitSupport Totally disappointing....but let's take it to DM so that no one can see how **** they are and how little they care...that's the one thing they do well...PR
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Paul Rawcliffe
(@PRawcliffe) reported
@fitbit Thinking about upgrading to a @FVersa3? Do ya homework, you cannot upload music files to be played offline, like with previous models.
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Holly Carlile
(@HollyCarlile) reported
@FitbitSupport Phones won't find Inspire device (new from Amazon device) so unable to set up. Can you help??
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Sandra Dacres-Smith
(@DacresSmith) reported
@FitbitSupport I'm trying to set up my new Fitbit versa, but it's not working. It keeps trying to access my old device. I've let the battery die on the old one and still can't set up the new. Help.
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JMS
(@jackie0203) reported
@FitbitSupport I purchased a Charge 4 a little over two years ago and the latch the holds the band no longer works. Very light use. Help.
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Jon R
(@supersuperyon) reported
@dilipdoddy @FitbitSupport The answer is no...they won't help...but they will say they don't want you to be having the poor experience they are giving you...which is both nice and nosensical at the same time..
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Farreece
(@farreece) reported
@fitbit i need help i did a factory reset now i can't get watch to connect at all or update Wi-Fi is good .
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Jon R
(@supersuperyon) reported
@Meggxn__ @FitbitSupport Fyi...these guys are very unlikely to be any help...
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Betsy Ragusin
(@9Lilybets) reported
@FitbitSupport My let button doesn't work. Any idea why or if there is a fix for this?
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Jack Henry
(@JackHenryRoz1) reported
@FitbitSupport This was clearly a proforma response. If it wasn't a robot, it was someone clicking on a menu button. It didn't mean anything. This issue has been live since December 21 and left unresolved, despite undertakings. I was misled and left in the dark by @fitbit Appalling service 0/10
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Brett Keane
(@goldenboy1978a) reported
@FitbitSupport hi I went swimming at the beach today and now my Fitbit versa 1 screen keeps jumping around from home screen to settings to pin and then resets and over and over. Shower with it every day and never had a problem b4?
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Nancy MacPhail
(@Nnp40) reported
@FitbitSupport My heart rate is not working on my Inspire 2. I’ve rebooted it twice and it’s also not showing on my I phone app
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Wake Up People
(@alex7257) reported
@FitbitSupport I mean, the demand is out there. Many people are returning the Versa 3 or outright switching to another manufacturer because of this issue.
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Annemarie Bradburn
(@anniebradders82) reported
@FitbitSupport morning, is there a problem with the app this morning? My versa won't sync since 10pm last night. I've turned Bluetooth on and off and uninstalled and reinstalled the app but it's still not working
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ToeBeanBurrito
(@ToeBurrito) reported
@FitbitSupport - you should absolutely know how terrible your iOS software is. Use the face, (THE ONLY ONE) with SpO2 and the firmware doesn’t update. Sync times are truly awful. I honestly regret buying one. The firmware won’t even find my watch. I could never recommend Fitbit.
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Becks
(@Beckie_Boo) reported
Hey @FitbitSupport , please can you help me with my Charge 3 that keeps deducting steps and milage once accrued? 😣
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andrew "nazi punks **** off" rich
(@smartwatermelon) reported
Recent @onepeloton tablet software updates cause it to forget @FitbitSupport login after a day or so. Yes, I have “remember me on this device” checked.
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LG
(@BaddLaurenG) reported
@fitbit is NOT making me happy! My Fitbit is less than a year old and now the screen is detaching from it like WTF @FitbitSupport
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Melissa Hatter
(@melissa_hatter) reported
@FitbitSupport I’m very disappointed that despite all the complaints of the new zone calculations and the custom max heart rate and custom zone not working that the update didn’t resolve any issues. Please listen to customer feedback or they’ll become Apple’s customers
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RedSunflower82
(@RSunflower82) reported
@FitbitSupport hi! Versa 2 tracks my stairs from my basement to main floor, but from main floor to upstairs. They are the same amount of stairs. I have tried resetting it. And tips on how to fix it? Thanks!