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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (34%)
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Online Features (20%)
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Errors (19%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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KB
(@_kathryn__black) reported
@FitbitSupport Hi, my sleep has stopped syncing. How can I fix this? Yesterday I had to reset the Fitbit, but I don't want to have to do it every day. Thanks!
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Shashikant Verma
(@Shashik54781016) reported
@FitbitSupport I have Fitbit flex which I received as a gift from my friend. The problem is it is not holding charge and only works as long as it is plugged in the charger. The moment put it in the band and tap it it doesn't turn on. I have already pressed the pinhole still same
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Marianne
(@MariAndAnne) reported
@amlb52 @FitbitSupport I have the same problem and I really don't have time or energy to always sync it EVERY TIME many times a day it decided not to notify me of calls or messages. I'm too busy for always checking my phone and playing with it. The update RUINED the device!!
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M Cordeaux
(@CordeauxMelanie) reported
@FitbitSupport @FitbitIN Third charge 3 not worked as advertised. GPS does not sync with android 10 as advertised OR windows 10 as advertised. This has been a known issue to them since 2018 and is not resolved yet they still sell them. Shameful
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Robert James, Jr.
(@TheAcornWarrior) reported
@FitbitSupport my aria scale keeps displaying an "err" message how can I fix it? Or does it mean its broken? Help!
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Cindy Chambers
(@CindyCh38533145) reported
@FitbitSupport My Fitbit app on my laptop says that it is not 'bonding' What does that mean and how do I fix it? No information is being transferred from my tracker to the app.
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jo philippart
(@JoPhilippart) reported
@FitbitSupport can someone help - my Fitbit sense unpaired itself on Monday night whilst I slept and I’ve been trying on and off to repair it since , with no joy . I only had it for Christmas
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Ouranor
(@Ouranor) reported
@FitbitSupport Okay then. Fitbit syncs with MFP just fine, but never transmits the steps I walk and also doesn‘t show how many calories I burn. I have tried every single one of the solutions on your forums, NONE of them worked. I have been trying to fix this for 4 days.
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judith coles
(@doodleberry78) reported
@FitbitSupport hi, I have reinstalled my versa 2 twice. Reset it many times. Deleted and added the app again to my phone and restarted my phone. Bluetooth on and off etc. But it won’t sync! iPhone se 2020!! Help!!!!! Thank you! Xx
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Cinderella
(@LoonyNargles) reported
@FitbitSupport The problem is there aren't any available to buy... Guess I'll just have to buy one from a third party then
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Lorna
(@m4gicst4r) reported
@FitbitSupport No problem, followed
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Ani Kotevvit
(@AnikoTevvit) reported
How'd I manage to do 19,000+ steps on a day when I'm not working and therefore not running from site to site? No wonder I'm tired. #Fitbit @fitbit
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Samantha McGarry
(@samanthamcgarry) reported
@FitbitSupport Hi. Does Versa work on Iphone 5? The app works ok. Looking to update my Alta to a hand me down Versa. But app/phone can't find it to pair. I've done all the Bluetooth tricks and no luck.
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Beth Warren
(@beth_warren) reported
@FitbitSupport I've tried for ages to find one at a retailer and have not been able to. I will try the band replacement link but I think I am not within the time limit (I tried to get help before via FB but no help) so not sure I qualify. I will try again.
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Lourdes A. Pérez S.
(@lu_pesa) reported
@FitbitSupport Hi, I have an Ionic but is not turning on, is there any place in Mexico where I can take it to see what’s the problem? I bought it just two years ago... @juanalcazar
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janet carter
(@maxy65) reported
@FitbitSupport I can’t it’s not working - waiting for a reply 😢😢😢
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Corduroy Plant Mom
(@gravemoth) reported
@nextgencali @fitbit @FitbitSupport Mine broke in a different spot too! The bits that keep the buckle on broke completely. Haven't been able to wear it which is so trash when you wear it for a medical reason. I hope they do something!!
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Claire
(@Clairaki73) reported
@FitbitSupport Hi Fitbit. App is up to date. If you look at the screen shot, the app cuts off half of the sentences. Been like this for over a year. (I have seen this glitch on iPhone 5s, 8 and 11). How can I remedy it on my iPhone 11?
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Lulu
(@janeglophile) reported
@FitbitSupport Too late. Horrible customer service! The worst
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Jennifer Reynolds
(@jentlejen101) reported
@FitbitSupport I have been on three live chats with your customer support. No case number given. Each time I was given the same story - it’s with the courier, not our problem. Really disappointing.
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Brampo
(@Brampto18996083) reported
@fitbit help!! I bought a new charge 4 off your website and your courier GLS are useless. Still not got it after 7 working days. I have done live chat with you & you just tell me to contact GLS direct. Ive done this & they dont respond. I should have just bought it off Amazon.
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Fred Katayama
(@freddiethekat) reported
New @fitbit Charge 4 fails to track my cardio exercise, so beware. Customer support says they’re trying to fix a bug.
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Marianne
(@MariAndAnne) reported
@FitbitSupport your device is not working again. Connection gets lost all the time after the latest update. It was FINE before!
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Jennifer Reynolds
(@jentlejen101) reported
@Freckles3921 @FitbitSupport @FitbitUK I keep getting the same stock responses from Fitbit - it’s with the couriers so it’s not our problem. Apparently they see this as fulfilling their warranty obligation. I’m shocked at how bad their customer service is.
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Freckles392
(@Freckles3921) reported
@jentlejen101 @FitbitSupport @FitbitUK Hi: nothing left at all. Guy didn’t know why but if you google GLS they are awful. Parcels missing all the time. I’ve agreed a refund of my money if it isn’t here on Friday. I’ll never buy or recommend fitbit to anyone. Customer Service terrible.
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Joan Werlinsky
(@JoanWerl) reported
@FitbitSupport my iOS 14.3 update happened last night and today I cannot add an exercise in the app. The entire app freezes. I have installed the latest version of the app and did a force reboot of the phone a couple times and it’s still not working. I have a charge 4.
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Carrie
(@CatAtHome) reported
@FitbitSupport I am having trouble syncing my fit bit to my Noom app
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Georgie
(@GeorginaLoasby) reported
@FitbitSupport do you have a solution yet to fix the Spotify feature on the versa 3 I have a family premium account and it says I can’t connect as I have a free account when I don’t. It’s been like this for months
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Lost Lara
(@LostLaraBlog) reported
@FitbitSupport Are you a robot or is this just a really bad script?
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Marlowe
(@marlowejeans) reported
@FitbitSupport would you care to help me figure out how to get my charge 3 display to work again? rebooting it does not work nor does anything else on the help forum