Fitbit

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fitbit Outage Chart 01/29/2026 19:55

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Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  1. App Crashing (29%)

    App Crashing (29%)

  2. Errors (23%)

    Errors (23%)

  3. Online Features (21%)

    Online Features (21%)

  4. Website Down (13%)

    Website Down (13%)

  5. Device Failure (11%)

    Device Failure (11%)

  6. Sign in (3%)

    Sign in (3%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesElyria Online Features
FranceMulhouse Website Down
United KingdomLivingston Errors
FranceVilleneuve-d'Ascq Device Failure
United StatesWaterford Device Failure
United StatesOklahoma City Device Failure
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • vixwoodcock Vicky Woodcock 💙 (@vixwoodcock) reported

    @FitbitSupport @FitbitUK having problems syncing my charge 5 since this morning. Tried all recommendations in knowledgebase and my own from being in IT. Is there a wider issue there seems to be lots having the same problems

  • beyondthepaid Melissa L Mackey (@beyondthepaid) reported

    @FitbitSupport my brand new Charge 5 will not sync to my phone. I have closed and reopened the app, restarted the device and phone, and turned Bluetooth off and on - nothing works. Please help. Device is <1 month old.

  • Gruppenkind Gruki (@Gruppenkind) reported

    @FitbitSupport my charge5 stopped syncing today. It partially syncs when re-pairing it with my phone through the app, but every subsequent pairing attempt fails. While the data sync from watch to phone fails I can still install a new face on the watch without any problem.

  • abbysabstracts Abby Schiela Bukowski (@abbysabstracts) reported

    @FitbitSupport @FitbitSupport thank you. You did reply, but the suggestion didn’t work. Based on other tweets, it seems this is a system issue, not an individual user issue.

  • _LewisMcDaniels Lewis McDaniels (@_LewisMcDaniels) reported

    @FitbitSupport my new charge 5 stopped syncing this morning. I’ve already tried all steps in your KB article with no change. Seems like many people are having this problem, can you confirm if you are having issues?

  • vixwoodcock Vicky Woodcock 💙 (@vixwoodcock) reported

    @_LewisMcDaniels @FitbitSupport Having same issue. And also tried getting confirmation from Fitbit but no joy either

  • radiantlyrooted ✨️ B ✨️ (@radiantlyrooted) reported

    Ugh Fitbit, why are you broken? I want my deets 😩 @fitbit @FitbitSupport

  • bayjb Jessica (@bayjb) reported

    @FitbitSupport My new Charge 5 hasn’t synched with my iPhone in 2 days. I’ve followed all the steps you outlined. What’s going on? Seems like this is a larger issue based on other tweets to you.

  • kate_tweeton Kate Eaton 💙 🧡 🇮🇪🇪🇺🇺🇦🌈 #FBPE (@kate_tweeton) reported

    @FitbitSupport My Charge 4's display has failed. I have tried all the fixes suggested on your User Forum and also in a case number yesterday without success. Judging by other comments on the forum this is a widespread problem. Firmware update? Either way, how do I get this fixed?

  • ktfid K. Fidler (@ktfid) reported

    @fbcards2022 @fitbit @FitbitSupport I’ll consider myself lucky that I’ve just been unable to sync since early this morning. Third major issue since May and crickets from support 🤡🤡🤡

  • EdwinChung Edwin Chung (@EdwinChung) reported

    @_LewisMcDaniels @FitbitSupport Having same issue, I called support, they said they are aware of the issue. They said the ETA for resolution is tomorrow.

  • ashleighmargeth ash (@ashleighmargeth) reported

    @cheeseflavor @arkaydee @FitbitSupport Same issue here.

  • AlisonNolan9 Alison Nolan (@AlisonNolan9) reported

    @FitbitSupport @WorldIsAFlat It's broken for everyone - it's a problem at your end

  • ktfid K. Fidler (@ktfid) reported

    @WootiniGG @FitbitSupport Third major issue since May. Hate that I just renewed my annual plan… feels like a waste of $60

  • Perryhanes perry hanes (@Perryhanes) reported

    Purchased my @fitbit Charge 5 last September. Swam with it once, it died, I was able to revive it. Swam again this weekend and it’s completely dead. @FitbitSupport please help

  • _kusaura_ saurav kumar (@_kusaura_) reported

    @FitbitSupport My Fitbit Charge 5 is not syncing. Tried everything like Application force close, Bluetooth of/Off, charge 5 and iPhone restart. Both Fitbit(v 3.65) and charge 5(20001.171.50) is upto date. Even I have re installed the Fitbit app. Can you please help?

  • ktfid K. Fidler (@ktfid) reported

    .@Fitbit @FitbitSupport y’all please wake up and fix this syncing issue 🙏🏼😥

  • fbcards2022 FootballCards2022 (@fbcards2022) reported

    @ktfid @fitbit @FitbitSupport I’ve been having issues for weeks, my display doesn’t even show (they’re aware of an issue there), the battery drains within hours (also aware of it)… it’s been back and forth for about 2 weeks now without being able to use my watch at all

  • sempernarc back-alley abortionist (Ded/kids) 🇺🇦🏳️‍⚧️ (@sempernarc) reported

    @FitbitSupport is there a firmware issue causing the device not to sync with Android phones? Did a reboot, hard reset, forgot device and reinitiated and nothing. It tracks heartbeat but nothing else. Thanks.

  • SergevanThillo Serge van Thillo (@SergevanThillo) reported

    @katiemoffat @FitbitSupport Same issue with synching charge 5. After re-registering the charge 5 with my app it synched once, after that no more synches where possible

  • helenckg Helen Kilgannon (@helenckg) reported

    @FitbitSupport @abbysabstracts @FitbitUK Still have the issue seems many other do too!

  • FtLeeAreaHomes Julie Smart Koob (@FtLeeAreaHomes) reported

    @fitbit @FitbitSupport What’s going on? Can’t sync and last update was 11:50pm. And now I can’t pair it. #Help

  • W_A_Young Vilhjálmr, Eater of Spleens (@W_A_Young) reported

    Hey @fitbit @FitbitSupport it would be a lot better for your users if you admitted you were having a mass outage instead of pretending this is individual issues

  • lindhartsen Chris (@lindhartsen) reported

    @fitbit @FitbitSupport Is there a known issue with syncing this morning? I hate data up to midnight, but the app shows no data for today

  • paul_maslanek Paul Maslanek (@paul_maslanek) reported

    @FitbitSupport The Sync issue is on your end and customer support page keeps giving error message. Please update

  • ktfid K. Fidler (@ktfid) reported

    @FitbitSupport @fbcards2022 A ton of us lost connectivity around 4 AM EST, what’s going on? Timeline for fix?? I’ve done all the steps thrice and no luck.

  • oozingoptimism Kex 💜 (@oozingoptimism) reported

    Seems like there is smth wrong @FitbitSupport? I'm unable to sync my Fitbit Charge 5 to my Android phone. Restarted Fitbit 2x and unpaired & paired 2x, still doesn't fix the issue.

  • WootiniGG Animal Chrissing (@WootiniGG) reported

    I really should just check the @FitbitSupport Twitter when there are sync issues because then I won't waste all that time trying all the suggestions to fix it restarting and reconnecting my phone & Charge 5 when it's a widespread issue affecting all users. 😒

  • NicoleZapala trappy1 (@NicoleZapala) reported

    @FitbitSupport my charge 5 won’t sync I’ve done all the troubleshooting but still not working it’s 4 weeks old!!

  • ashleighmargeth ash (@ashleighmargeth) reported

    @katiemoffat @FitbitSupport Same here. I heard it's an issue across the board with Charge 5s and syncing.