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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Online Features (20%)
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Errors (20%)
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Website Down (12%)
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Device Failure (10%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Janna
(@Janana58) reported
@abbysabstracts @FitbitSupport Definitely looks like a system issue.
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Emmanuel Torres
(@torresemm55) reported
@FitbitSupport hello, my Charge 5 has not been able to sync to my phone in two days. I have tried the troubleshooting steps listed in the apps, nothing works. Can I get some help?
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Auzky
(@Auzky_) reported
@fbcards2022 @fitbit @FitbitSupport Same issue here.. They finally fixed syncing after like 8 months it worked for maybe a month then they completely brick it with this update 😢
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Melissa Hoffman
(@mainelife) reported
@FitbitSupport Charge 5 and iphone won't sync. I've done every action item on your support page to no avail, and two of my friends' Charge 5 trackers are also not syncing. Can you provide an update on when this issue might be cleared up? Thank you!
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Cxd Cxd
(@CxdCxd82159005) reported
@_LewisMcDaniels @FitbitSupport Having the same issue also battery is draining from full to empty in about a hour any1 else the same ?
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Brad Chalker
(@kcchalk) reported
As with many others @FitbitSupport , my Charge 5 is not syncing, and I've gone through all the trouble shooting steps. Step counts are updating, and I can use the find phone feature from the Charge 5, but it won't sync. As you have requested from others, I sent a DM with details.
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Paul
(@novapenngineer) reported
@FitbitSupport charge 5 stopped syncing this morning. It says it fails but still syncs steps. Tried everything in the KB article. Seems like a lot of people with same problem. What is the fix?
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Gimlet
(@gimlet_7) reported
Hi, @FitbitSupport team. i have a problem that charge5 and phone (android) cannot sync. tried to restart and reconnect according to the guidance of app, but not solve. It seem to be a problem not only in Japan. Please resolve this problem.
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Gimlet
(@gimlet_7) reported
Hi, @FitbitSupport team. i have a problem that charge5 and phone (android) cannot sync. tried to restart and reconnect according to the guidance of app, but not solve. It seem to be a problem only in Japan. Please resolve this problem.
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Paulo Ferreira 🇵🇹🇪🇺
(@pfrr) reported
Fitbit "updated" the Charge 5 app engine last night and it "bricked" a lot of trackers worldwide. Their @FitbitSupport is diverting complaints blaming a Bluetooth connection issue and asking people to waste their time in worthless install / uninstall actions #comeclean
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Paul Maslanek
(@paul_maslanek) reported
@FitbitSupport That didn’t work either. Issue is on your end
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X_eON
(@X_eON) reported
@FitbitSupport my Charge 5 has stopped syncing for no reason... reinstalled app, wiped band, unpaired, repaired still not working
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vivienne
(@viviennejayne) reported
@fitbit please help me. My fitbit 5 is not syncing properly with the app. Its taking to it because I've just changed the clock face, but I had to delete it from my app and add it back to get the info to transfer. I've inly had it a few months. I'm really disappointed.
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Travis H
(@HarkeTravis) reported
@FitbitSupport Its not just 1 issue. Its overall. You need to fix the app. Its slow, its unresponsive, it never updates and the completely INTRUSIVE nature of "premium" is so in your face.... Fix all that
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Tina McMenemy
(@bigtmac19) reported
@FitbitSupport is there some issue syncing today? My Charge 5 won’t sync, have done all the “fixes”?
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Marshall Shelly
(@mksrectorstpete) reported
@FitbitSupport My Charge 5 is not snycing with my app, and continues to hang up. Sounds like others are having the same issue. Will there be a fix happening soon? #fitbitnotsynching #Charge5notsynching
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Michael Brown
(@dataguy2020) reported
Can @FitbitSupport get the sync issue fixed? Charge 3 syncs fine but not the charge 5. This is day 2. Please provide updates on the ongoing issue.
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Scott Bennett
(@BigBeeeee) reported
Hey @Google, when are you going to fix @fitbit? My Charge 4 does everything really well except what it was designed to do, track fitness. GPS performance is almost nonexistent. @FitbitSupport
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Bérñärd
(@dgromanis) reported
@TurdDominator @FitbitSupport Same. No troubleshooting is working. I take solace from someone else also having a problem 👊🏼. I’ve tried rebooting both devices, forgetting and re-pairing the Charge 5, but to no avail…
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Jen
(@Jenjenn006) reported
"Currently, we have no additional update yet since our team is still working on this issue with the GPS on Fitbit Charge 4. We appreciate your patience and we hope to have things back to normal very soon." asked me to DM and literally got the same response... @fitbit
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Bérñärd
(@dgromanis) reported
@WootiniGG @FitbitSupport Same issue.
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Madame Mayor
(@LP_EQ_RM) reported
@FitbitSupport all I want is to update my Fitbit so it will sync. I’m not sure why it’s taking hours for someone to help me via your support function.
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Gruki
(@Gruppenkind) reported
@jr_hardman @FitbitSupport The fitbit community board is full of complaints concerning this issue. It seems the link from watch to mobile device is broken. I have seen reports (and can confirm myself) that changing the face via the app works fine.
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K. Fidler
(@ktfid) reported
@FitbitSupport Thanks but I’ve tried all of these steps x3 already this morning. Given all the similar reports, it seems like this is a “you” problem and not an “us” problem. What’s the plan here guys?
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jcbphd
(@jcbphd) reported
@arkaydee @fitbit I'm in the same boat. They told me to force quit the app, reinstall it, restart my device, unpair/repair bluetooth when all along the problem is on their end? Gas lit by Fit bit is the theme of the day!
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Hannah Boulton
(@hanintheclouds) reported
@FitbitSupport What is going on with the charge 5 syncing issue? Please stop sending me articles because I have tried everything and it appears to be an issue your end as mutilple people are experiencing the same issue.
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StockPost
(@StockPost) reported
@kcchalk @FitbitSupport We. All wasted our time following the instructions. I called and they are working on the problem and said to wait until tomorrow.
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Jen
(@Jenjenn006) reported
@fitbit no trade in, buy back, anything... absolutely worst device and service
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Jessica
(@bayjb) reported
@FitbitSupport Yes those were the troubleshooting tips I tried. Sending DM. Seems like you guys have a larger issue with Charge 5 and IOS
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RKV
(@arkaydee) reported
@fitbit #fitbit Charge 5 has had sync issues since early this morning. I have escalated, so have dozens of others. Here and on reddit. Still no public acknowledgement that it's a widespread issue. Keeps making people jump through hoops. Public PostMortem of issue needed!