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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (32%)
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Online Features (23%)
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Device Failure (18%)
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Website Down (16%)
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App Crashing (9%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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W.
(@welth1908) reported
Fitbit products are unreliable and consistently have battery problems! Every 10 months I end up having a battery problem with NEW FITBITS. Now @fitbit wants me to buy yet a 4th item from their product line. I'll be looking for another brand to use! #ARipOff
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Nicolle Martin
(@NicMar) reported
Dear @fitbit, the alarm functionality is soooo bad on the Charge 5. You took the very best thing about the charge 2 and ruined it, basically rendering the feature useless on the charge 5.
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𝔻𝕒𝕧𝕚𝕕 𝕋𝕒𝕪𝕝𝕠𝕣
(@Davidntaylor) reported
@FitbitSupport hi. My Fitbit charge 3 - and my daughter’s - are both suffering from very dim displays. Have tried everything. Can you help?
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Sonia T
(@SoniaTyding) reported
@FitbitSupport my Versa 2 is operating like a lemon car. A few days ago, I had trouble syncing it (fixed). During that time, my free premium trial got cut off (in progress). And now the GPS won't connect from my phone and watch face uninstalled on its own. I had a full signal too
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Maria R
(@RossMarva) reported
@FitbitSupport my Fitbit strap is broken can you help I have a 2 year guarantee
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Amanda LHB
(@emmasonsmommy) reported
@MickLLF @fitbit I've had the same trouble, but with charge 2, charge 3, versa lite, and now versa 2! I now have a 3 month old $200 paper weight! @fitbit
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Dadams
(@Chuckadams13) reported
@FitbitSupport Charge 4. Again, text notifications stopped out of nowhere. Have tried everything on every site on the internet. Still not working. So. Done. With. This. PS: Yes, do not disturb and sleep are off…
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Darren Astley
(@dez1861) reported
@FitbitSupport terrible and disgusting customer service. Hung up on and chat terminated. Disgusting
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Domeneque di Ciacca
(@NeekaNou) reported
@FitbitSupport can I get some help. I sold my fitbit and forgot I had a pin in. The person tried putting in a pin but got it wrong 10 times so it asked to unlock with phone. The problem is I removed it from my phone. Is there another way to fix this?
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Jessica Paige
(@jpaigesworld) reported
@FitbitSupport My Versa 3 seems broken. The side button is stuck in, and can't get it to pop put.
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Ashish Mehta
(@AshishM2) reported
Why can't I set time in my @fitbit device? I can only select time zone. My cell, laptop, etc show a different time and fitbit shows a different time. I prefer to sync it to the minute (if not seconds). Isn't this a basic feature? Help articles only show how to change zone.
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Rachel Ryan
(@RachelRyan91) reported
@fitbit very disappointed in Fitbit service. No reason to break, been hardly used just showing logo Won’t reboot, I’ve seen online a lot of people had this same problem. customer service very unhelpful. only offer discount to a new watch. Like I want a watch that works 2years
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Give a Hoot Mask Your Snoot
(@CraftMeaRunner) reported
@FitbitSupport I paid for my premium subscription, but the app won’t let me access the content. Your customer service dept is a joke. Should be an easy fix, but I’m forced to sit and wait while you guys “escalate” the issue. Fix it. It shouldn’t be that hard to force your end to accept my info.
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Kevin
(@kevinmht88) reported
@FitbitSupport the Fitbit app sends a 10 pm reminder to wind down the bed even when I have bed time reminders turned off. Can’t turn off this feature and very much want to
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Alf Malmgren
(@AlfMalmgren) reported
@FitbitSupport @tashabha Have the some problem with my charge 3HR cant even read the screen at night. Understand this is a common problem. Restarting does not help.
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Brett Koenig
(@brett9897) reported
@FitbitSupport are some of Fitbit's services down right now? My Aria has been trying to upload my weight for an hour and my Versa 3 has been trying to sync for about 10 minutes now.
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Ojaswee Agrawal
(@OjasweeA) reported
My Fitbit Versa 3 is not showing notifications for more than 2 months now. It was bought in June 2021. It says restart the phone to receive notifications but restarting isn't helping. Please help me with the same. I am unable to use my watch. @FitbitSupport @FitbitIN @fitbit
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Carmel Ni Ghairbhin
(@carmel_ni) reported
@fitbit Does anyone else feel very let down by Fitbit. They don't last and seem to have mega problems.
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Carlye Penland
(@c5sable) reported
@FitbitSupport Please cancel my premium subscription. Received an email saying that I could cancel via a link. Have tried to do this via my mobile phone and my desktop. When I hit cancel, it states that an error has occurred. I have tried multiple times and days. Carlye Penland
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Stacey plant 💙
(@Plantstacey) reported
@FitbitSupport @FitbitUK @fitbit has anyone ever had a problem with restarting their fitbit versa 2. Mine won't come back on again :🤔
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Stu Rushfield
(@stu_rush) reported
from
Rockville, Maryland
@emmasonsmommy @fitbit That's terrible. I'm not a big believer in them... my wife's fitbits always seem to die at the end of the warranty period. Probably better off with a five dollar pedometer.
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FairviewParkSchoolsHallOfFame
(@FairviewHOF) reported
@FitbitSupport I have a Charge 2. Screen went black. I have tried everything I can find on the Internet to solve this problem. No success. Is it possible to get a replacement? Love the device, hate that it’s little more then wrist jewelry right now.
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CrankyMitch
(@thecrankys) reported
@FITBITSUPPORT WOW! Have been a fitbit user for 10 years and prob bought ten devices. Screen died - out of warranty but it is a very common problem on Charge 3. Fitbit offered me a 35% discount - great! but only applicable to old technology. I'm done. #fitbitsucks
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Ten Norgay
(@TenNorgay) reported
@fitbit hi guys. I think I'm out. This is my fourth Fitbit in two years. This newest one won't turn on when I turn my wrist, when I tap it, when I hold the button down. I can see it's still registered on the app So i can use my phone to see my steps, by thats not the thing right?
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Michelle
(@Rivendell69M) reported
@fitbit @fitbitsupport 4 calls to 4 different people, 17 emails back & forth, well over a month waiting & still no joy replacing a Fitbit versa lite that had a meltdown while under warranty. Worst customer support ever, Will never buy again #fitbit #fitbitsupport
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fortherecord
(@adhdbrainfoglog) reported
I **** you not, every time I’ve gone to the toilet the past two days my @fitbit restarts. Wth? #Fitbit @FitbitSupport @FitbitDev Help!
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Scott Uhl
(@ScottUhlTX) reported
@bobsmom52 @Apple Are you fully powering down the @FitbitSupport , even after you do the “factory reset” ? (under (1) settings, (2) About, (3) Shutdown.
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brett rzucidlo
(@brocket1980) reported
@fitbit Hey Fitbit my wife is having a lot of issues with your product. We need help. Your customer service sucks!!!
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David Lamondin
(@mondovid) reported
@fitbit. Fitbit sucks. Horrible customer service and they won't refund money on a product they acknowledge doesn't work as advertised. Lots of people have reached out to me with the same issue. Please continue to post about how Horrible they are.
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FireSign
(@bobsmom52) reported
@ScottUhlTX @Apple @FitbitSupport I didn't want to embarrass them or have them feel they needed to replace it. So I bought the second one and now it too has broken. Just a ridiculous product. I am switching to Garmin.