Fitbit down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• App Crashing (29%)
• Device Failure (21%)
• Online Features (17%)
• Website Down (13%)
• Errors (13%)
• Sign in (8%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Noida	App Crashing	5 days ago
St. Louis	Device Failure	10 days ago
Grenoble	Device Failure	12 days ago
Paris	App Crashing	14 days ago
Köln	Online Features	16 days ago
Rotterdam	Errors	19 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Is fully vaccinated. (@ScottKBiz) reported 3 minutes ago from Manhattan, New York

  I know it's a first world problem, but @MyFitnessPal and @fitbit not syncing is annoying as hell.

• 
  Hannah Brain (@MrsOrnsack) reported 6 minutes ago

  @FitbitSupport I had to reset my WiFi hub a few weeks back and ever since it has been impossible to reconnect my Aria 2 scales back to my WiFi. I’ve tried everything the app tells me to do and nothing is working! Please help!

• 
  Sue Cook (@SueCook2911) reported 7 minutes ago

  @FitbitSupport my charge 2 has stopped logging my workout details, calories burned, heart rate zones etc, can you help please?

• 
  phil webb (@philwebb5) reported 8 minutes ago from Kenilworth, England

  @fitbit I bought 2 Fitbit versa 3 watch’s at Christmas one went wrong on the 15th March 2021 and Fitbit will do nothing to help now 6 months on they are waiting for the guarantee to run out, I have done everything they have asked, I can now only advise do not buy a Fitbit watch

• 
  yahya (@y11554455) reported 10 minutes ago

  @FitbitSupport So far, the problem has not been resolved I had the problem since I installed the update. I want to go back to the previous version

• 
  Navin4supportissues (@Navin4supporti1) reported 10 minutes ago

  @FitbitSupport Thanks @FitbitSupport @fitbit for a super efficient replacement of the device.. though given that it’s my second such experience with the “charge” series, it would be deeply appreciated if you fix the core issue of long term reliability of the device..

• 
  Kadak (@desikadak) reported 11 minutes ago

  Hey @FitbitSupport I am not sure but this something too disappointing. I had two Charge 4 watches and both have a broken belt within the waranti period. I replaced one of them and based on my recent communication with customer care, they say the other one doesn’t exist?

• 
  Is fully vaccinated. (@ScottKBiz) reported 13 minutes ago from Manhattan, New York

  I know it's a first world problem, but @MyFitnessPal and @fitbit not syncing is annoying as hell.

• 
  Caramelhoney1@gmail.com (@Caramelhoney1g1) reported 13 minutes ago

  @FitbitSupport I need help. 2 Fitbit sense stopped working back to back within 3 months. Call center is horrible. Astrid, in particular. I was told via chat that the shipping would be expedited both ways so I can receive a replacement before my vacation. They lied!

• 
  Nigel Gallagher (@Gagsy70) reported 15 minutes ago from Stevenage District, England

  @FitbitSupport hi - my wife’s versa lite will not charge. How can I fix/return? Purchased through Amazon in December last year.

• 
  alternative facts (@leejoyboy) reported 15 minutes ago

  @FitbitSupport never ever buy a Fitbit! If you have any problems you were spent hours trying to fix it, it took me a month for a replacement and they sent me a bad one now I have to go through it all over again you suck Fitbit!

• 
  Adam Goldman (@18kGoldman) reported 16 minutes ago

  Just got my @fitbit report. My weight is down. My resting heart rate is down. My active minutes are up, despite my foot being ****** up. Not a bad week.

• 
  Lawrence Brown (@Lawrence_Brown) reported 20 minutes ago

  Mrs B has just burst into the room with a look of horror on her face. "What's wrong?" I ask, thinking 'Is the house on fire, has the back wall fallen down, has a car crashed through our fence?' "I've just realised I cut the grass whilst my @fitbit was charging!" #MissedSteps

• 
  Corrine Walcher (@CorrineWalcher) reported 23 minutes ago

  @fitbit I have a Fitbit charge HR that will not pair with my phone. Restarted the phone and the Fitbit, turned off Bluetooth and back on again. Getting annoyed. Please help?

• 
  Robin (@Newtmo214) reported 25 minutes ago

  @FitbitSupport Having syncing issues again. Tried everything in the forums and it still won't sync. Did chat support, it didn't help and we were disconnected.

• 
  John Galloway (@VelocastJohn) reported 27 minutes ago

  Fitness tracker update. This **** is getting complicated! After binging @dcrainmakerblog I've bought a @fitbit Charge 4 while I work things out. Got a great deal on it. Spoiler: I'll probably end up with the next Apple Watch. #fanboy

• 
  Lindsey Hamilton (@1965lindsey) reported 28 minutes ago

  @FitbitSupport Hi, my battery has drained from 76% to 3% today. I charged it & it’s gone from 72% to 37% in about 20 mins… help! Thanks

• 
  John McGlashan (@john959379) reported 31 minutes ago from Barnoldswick, England

  @FitbitSupport help needed. Trying to purchase a Fitbit charge 4 and use a discount code I received for a faulty Fitbit charge 3. However can’t see where you can apply the discount code before placing order.

• 
  Jonathan (@97Jonathanbrown) reported 33 minutes ago

  @FitbitSupport please can someone contact me regarding a screen issue I’m having. Woke up this morning to a flashing screen, either flashes or is just blank. No impact issues, just wearing round house or for running. Purchased November 2020

• 
  Sandi (@Squigglee) reported 38 minutes ago

  @FitbitSupport please help. My fitbit won't update the software

• 
  Claire (@xClaire14x) reported 39 minutes ago

  Urgh, my @FitbitUK charge 3 screen has totally faded. It’s still syncing everything but I can’t see the screen at all😭 any help @FitbitSupport ???

• 
  Dan Davidson (@dandavidsonDD) reported 41 minutes ago

  Having trouble getting my Fitbit HR to work and sync. with my Google Pixele 4a phone. @FitbitSupport

• 
  Beth Johnson 🔭☄️🌋🏳️‍🌈 (@planetarypan) reported 41 minutes ago

  Hey, @fitbit ... My Versa Lite has decided to forget how to Bluetooth and is losing time. It's now 20+ minutes behind. I've deleted and redone the Bluetooth, and it works for a few minutes and then fails again. Help?

• 
  David Pratt (@dmpratt) reported 42 minutes ago

  @fitbit DONT BUY ONE! I'm confused because Google has possibly the best support on the planet, but Fitbit is possibly the worst! They do not stand behind their products.

• 
  Elizabeth Wakefield (@slambookfever19) reported 42 minutes ago

  @Disney_Sam728 @fitbit @FitbitSupport Wtf. I have the versa 2 and was thinking of upgrading. Keep me filled in on if this problem fixes itself.

• 
  Ricardo Presa (@ricardopresa) reported 43 minutes ago

  @FitbitSupport It's outrageous your customer support @FitbitSupport!!! I'm a Premium annual subscriber since I wanted to use Fitbit Coach and benefit from Premium features. Now with the shutdown of the Coach app I don't have access to my guided programs and Fitbit doesn't reimburse me

• 
  Samrat Saha (@samraatsaha) reported 46 minutes ago from Kolkata, West Bengal

  @FitbitSupport after ur new update on ionic steps are started auto count even if after not wearing ot. Fix it asap or let me know how to degrading to previous version

• 
  Jade Goddard (@OhMyGoddard) reported 46 minutes ago

  @FitbitUK @FitbitSupport I sent my versa 3 for repair a few months ago and was sent a replacement/repair. Now I've tried using the microphone functions for the first time and it's not working... any solutions to the issue? Only had problems with this versa 3... not good!

• 
  Ricardo Presa (@ricardopresa) reported 52 minutes ago

  @fitbit It's outrageous your customer support @FitbitSupport !!! I'm a 2 year Premium annual subscriber since I wanted to use Fitbit Coach and benefit from Premium features. Now with the shutdown of the Coach app I don't have access to my guided programs and Fitbit doesn't reimburse me

• 
  tomy boy (@JannsTom) reported 58 minutes ago

  @18kGoldman @fitbit I know it’s hard but quoting smoking is gonna help the most