Fitbit status: device issues and outage reports

No problems detected

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 17, 10:40 AM EDT	0	0
Apr 17, 11:00 AM EDT	0	0
Apr 17, 11:20 AM EDT	0	0
Apr 17, 11:40 AM EDT	0	0
Apr 17, 12:00 PM EDT	0	0
Apr 17, 12:20 PM EDT	0	0
Apr 17, 12:40 PM EDT	0	0
Apr 17, 1:00 PM EDT	0	0
Apr 17, 1:20 PM EDT	0	0
Apr 17, 1:40 PM EDT	0	0
Apr 17, 2:00 PM EDT	0	0
Apr 17, 2:20 PM EDT	0	0
Apr 17, 2:40 PM EDT	0	0
Apr 17, 3:00 PM EDT	0	0
Apr 17, 3:20 PM EDT	0	0
Apr 17, 3:40 PM EDT	0	0
Apr 17, 4:00 PM EDT	0	0
Apr 17, 4:20 PM EDT	0	0
Apr 17, 4:40 PM EDT	0	0
Apr 17, 5:00 PM EDT	0	0
Apr 17, 5:20 PM EDT	0	0
Apr 17, 5:40 PM EDT	0	0
Apr 17, 6:00 PM EDT	0	0
Apr 17, 6:20 PM EDT	0	0
Apr 17, 6:40 PM EDT	0	0
Apr 17, 7:00 PM EDT	0	0
Apr 17, 7:20 PM EDT	0	0
Apr 17, 7:40 PM EDT	0	0
Apr 17, 8:00 PM EDT	0	0
Apr 17, 8:20 PM EDT	0	0
Apr 17, 8:40 PM EDT	0	0
Apr 17, 9:00 PM EDT	0	0
Apr 17, 9:20 PM EDT	0	0
Apr 17, 9:40 PM EDT	0	0
Apr 17, 10:00 PM EDT	0	0
Apr 17, 10:20 PM EDT	0	0
Apr 17, 10:40 PM EDT	0	0
Apr 17, 11:00 PM EDT	0	0
Apr 17, 11:20 PM EDT	0	0
Apr 17, 11:40 PM EDT	0	0
Apr 18, 12:00 AM EDT	0	0
Apr 18, 12:20 AM EDT	0	0
Apr 18, 12:40 AM EDT	0	0
Apr 18, 1:00 AM EDT	0	0
Apr 18, 1:20 AM EDT	0	0
Apr 18, 1:40 AM EDT	0	0
Apr 18, 2:00 AM EDT	0	0
Apr 18, 2:20 AM EDT	0	0
Apr 18, 2:40 AM EDT	0	0
Apr 18, 3:00 AM EDT	0	0
Apr 18, 3:20 AM EDT	0	0
Apr 18, 3:40 AM EDT	0	0
Apr 18, 4:00 AM EDT	0	0
Apr 18, 4:20 AM EDT	0	0
Apr 18, 4:40 AM EDT	0	0
Apr 18, 5:00 AM EDT	0	0
Apr 18, 5:20 AM EDT	0	0
Apr 18, 5:40 AM EDT	0	0
Apr 18, 6:00 AM EDT	0	0
Apr 18, 6:20 AM EDT	0	0
Apr 18, 6:40 AM EDT	0	0
Apr 18, 7:00 AM EDT	0	0
Apr 18, 7:20 AM EDT	0	0
Apr 18, 7:40 AM EDT	0	0
Apr 18, 8:00 AM EDT	0	0
Apr 18, 8:20 AM EDT	0	0
Apr 18, 8:40 AM EDT	0	0
Apr 18, 9:00 AM EDT	0	0
Apr 18, 9:20 AM EDT	0	0
Apr 18, 9:40 AM EDT	0	0
Apr 18, 10:00 AM EDT	0	0
Apr 18, 10:20 AM EDT	0	0
Apr 18, 10:40 AM EDT	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

App Crashing (35%)
Device Failure (26%)
Online Features (13%)
Sign in (9%)
Website Down (9%)
Errors (9%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Indianapolis	Device Failure	10 days ago
Sarreguemines	App Crashing	10 days ago
Noida	App Crashing	17 days ago
St. Louis	Device Failure	22 days ago
Grenoble	Device Failure	23 days ago
Paris	App Crashing	25 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Dale Kristina Valiukas (@dkvaliukas) reported 2 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
Dale Kristina Valiukas (@dkvaliukas) reported 5 minutes ago
@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
Dale Kristina Valiukas (@dkvaliukas) reported 8 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
Dale Kristina Valiukas (@dkvaliukas) reported 11 minutes ago
@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
rachel mackinnon (@rachelmackinno2) reported 12 minutes ago
@FitbitSupport disappointed when I get a new watch and support keeps telling me that they know of the issue and are working hard looking into it. It has been months. Isn't it false advertising stating you have voice assistant and voice text on a watch then dont allow it?
🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 14 minutes ago
@FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM
Ken Manzel (@ken_manzel) reported 15 minutes ago
@payelhati2907 @madebygoogle @FitbitSupport I’m having same problem with my charge 6. Unresponsive, troubleshooting tips don’t work. I’ll put it on the charger and it’ll show it still has a significant amount of charge on it. No help from Fitbit support. How do I fix this?! It’s become unreliable and useless.
Sukamal Dasgupta (@SukamalD95039) reported 15 minutes ago
@fitbit charging cable not working properly.holding sence 2 watch
Dale Kristina Valiukas (@dkvaliukas) reported 17 minutes ago
@FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help
Rico McCoy (@_CoachMcCoy_) reported 26 minutes ago
@FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.
Aden (@anaden2023) reported 27 minutes ago
@WazT555 They are trash go with something else @FitbitSupport
Jessica Young (@Jessicayoung_99) reported 30 minutes ago
@bookishbish @FitbitSupport Day 8 for me since this issue popped up
Dale Kristina Valiukas (@dkvaliukas) reported 31 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
Dale Kristina Valiukas (@dkvaliukas) reported 31 minutes ago
@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
Dale Kristina Valiukas (@dkvaliukas) reported 34 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
Constable Jones (@Dave25480117468) reported 34 minutes ago
@FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.
sentient ball of stardust (@WhatTheMrsHeck) reported 43 minutes ago
@fitbit fix the glitch where the screen wake keeps auto selecting button and motion when I only want button on. Its making me want to toss this thing waking me up in the middle of the night flashing me in the eyes, and the battery is dying like crazy. Husband and I both are mad
Dale Kristina Valiukas (@dkvaliukas) reported 44 minutes ago
@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
Sandra 💙 (@Santhebeach) reported 48 minutes ago
Don’t buy a Fitbit @FitbitSupport They don’t last. Their support is useless. Will send you round in circles rather than fix the problem!!!
Briana Lagos 👩🏽‍💻 {a6} (@brianarants) reported 49 minutes ago
I order a watch for my mom from @VitalityUSA and then get no shipment update. Now they tell me it’s been fulfilled and to check on that status with @FitbitSupport who also tells me they can’t check on the shipment status since I ordered thru third party. Someone ******* help me.
Jessica Young (@Jessicayoung_99) reported 50 minutes ago
@FitbitSupport Can you fix this please? It’s been 2 days.
pissdrinker (@pissdrinker7886) reported 51 minutes ago
@apple I don't really blame you for my iPad being broken. I mostly blame @fitbit because it was their app that broke it
𝔸𝕁 𝕆𝕟 𝕋𝕙𝕖 ℝ𝕠𝕒𝕕 🏍💨🤙🏻😎 (@AJ_OnTheRoad) reported 52 minutes ago
@FitbitSupport Trying to lodge a (late) Ionic recall for refund & keep getting passed from Customer Services to the Recall Dept & back again as neither can fix the other ones issues. There is an impacted Ionic on my account, I provide the ref number, then says it's not connected.
Danielle Hartley (@DanielleeH23) reported 53 minutes ago
@Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?
Timothy Columbus SR (@TimCoSrColumbus) reported 53 minutes ago
@FitbitSupport I cannot contact you people the worst support system. I have dealt with three days. I’ve been trying to get a reply from you people. Pretty sure this will be the last Fitbit that I purchased.
Dale Kristina Valiukas (@dkvaliukas) reported 54 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
John Rooney (@John_Rooney) reported 55 minutes ago
@FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!
Shaun Thomas (@BonesMoses) reported 55 minutes ago
I'm about to throw my @fitbit Charge 5 in the trash. Some time after Google took over, the App just launches to a blank screen half the time until I reinstall or clear cache/data. Are there any good alternatives I should consider?
ও ღ (@Zoe24354074) reported 56 minutes ago
@FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.
Marvin Matthews 🇨🇦 (@krimar) reported 58 minutes ago
@FitbitSupport For the last day I have not been able to connect my phone to Fitbit. I have tried to force shutdown the app, and restart the phone, with no luck.