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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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U🇺🇸S🇺🇸A!
(@USASMNR) reported
@FitbitSupport Right, that's the problem. Why should I have to buy a new phone when it's worked FINE for over a year.
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Jdcann
(@jarvdc76) reported
@FitbitSupport is there any issue with using a Fitbit Sense with an unlocked phone?
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Jill 💋
(@jill_lee93) reported
@FitbitSupport Can you please advise how I can login online? I have changed my password multiple times and it keeps telling me my password was found on a database and isn't safe - incredibly frustrating.
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James Hall
(@mrjimihall) reported
Can anyone @FitbitSupport help me exchange a watch band? Tried to DM but haven’t heard back
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Curly Locks
(@curlylockswow) reported
@pclauterbach @FitbitSupport Can you help me? I can't even get a response from Fitbit. Sense is under the extended warranty (13 months into 24 month extended warranty) - I returned it October 25th and can't get an update on my replacement (also my device burned my arm)..any advice appreciated
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RNB3
(@NevilleB53) reported
@FitbitSupport It was so bad I decided that I will never be purchasing a product from Fitbit again, after being a loyal customer for 8 plus years
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RNB3
(@NevilleB53) reported
@FitbitSupport Been down that road and it’s a joke
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Scouter715
(@scouter715) reported
Dear @fitbit, I have to jiggle my power cord forever for it to charge my fitbit and just bought this :( Please help, Your friend - Scouter715
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Ariel Yoffie
(@ariel_yoffie) reported
.@fitbit - I’m paying for premium, but the health metrics, heart rate, and sleep analysis functions straight up stopped working a few days ago. Steps and exercise tracking sync still work. Help! I tried: rebooting my Inspire HR, deleting and reinstalling the app, deleting IHR…
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Renee Bounds
(@SassyPantsToYou) reported
@fitbit My blaze is having a meltdown. The screen shakes and will not stand still. The clock and all screens do it and it is sometimes a double screen doing it-meaning it splits right in the center and has a shaky look. It seems electrical dysfunction. Please help.
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Kim Miller
(@MillerrKim) reported
@FitbitSupport my Fitbit charge 5 is not vibrating for calls. I am missing calls and messages. It is not going to sleep either. I have had the same problem with the 4. Please advise.
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kathy_kath
(@_kathy_kath_) reported
@jimothybringus @FitbitSupport I’ve just started having this issue @FitbitSupport - was there ever a fix determined? My Fitbit used to need charging once a week..and no - I haven’t changed a thing.
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Kaliamin
(@realminkalia) reported
@fitbit I've had my fitbit for 3 year barely used it and now it doesn't work at all. Please help
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nice & warm up here
(@rjrodgers716) reported
@FitbitSupport my Versa is not staying charged and the “green” light flashes rapidly on the back. Plus the face is blank, any help is appreciated, thank you!
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Dirk vom Lehn
(@dirkvl) reported
@FitbitSupport for some time now my Fitbit app shows error message when I am off Wi-Fi (versa) - no internet - go online to sync. Fix it
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Daniel
(@waitisthatdan) reported
Hey @FitbitSupport - why does it take 18 emails to NOT get a simple issue resolved through your email support people? DM me please.
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Handel Jaikumar
(@handelj) reported
@FitbitSupport Fitbit sense SPO2 readinds are inconsistent and unreliable. I have reached out to you 4 times on this issue and evry time Fitbit asks me to factory reset and update.But it does not work. Very unhappy about this situation
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Steve
(@ed_edwardson) reported
"Good news: @Fitbit 3.51 for iOS fixes the VoiceOver problem." That's what I wish I could say, but the tracker's stats are still completely unreadable with this "bug fix" release.
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Lennon Maclean
(@LennonMaclean) reported
@FitbitSupport #FitBitFail 12 days with nothing but circles. I was told my case was escalated only 2 receive an email 2 go 2 your help page. WOW that's real customer support. Device dead after 5 months! Now 0 refund for $79.99 Premium service started 5 days before. I CAN'T USE IT
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lilnumberfour
(@lilnumberfour) reported
Hey @FitbitSupport your peg snapped so now I can’t get the remnants of my (broken) watch strap out to change it. Any ideas?
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Curly Locks
(@curlylockswow) reported
@FitbitSupport @pclauterbach Help me now....please
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Banea Roxana
(@BaneaRoxana) reported
@fitbit I am really scared of buying the new Fitbit, everywhere I look the reviews are bad. What’s happening Fitbit, you are my favourite so far. It’s like you’re trying to push customers away.
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Mike Thompson
(@Wmichael64) reported
@fitbit When will the floors issue with the Sense be resolved or even acknowledged? If you cannot resolve the issue please refund peoples money.
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Kara baby is your Daddy 😎
(@HrRylRndmnss) reported
**** @fitbit for real. Zero marks for customer satisfaction. So many people with the same complaints but all we get told is, "Sorry. There's nothing we can do. You just have to suck it up and buy a new one." So ridiculous. Do better.
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RobBar
(@robbarcruises) reported
@FitbitSupport My wife had a charge 3 , 4 &. My issue with Fitbit is your Bracelets always break apart . bought new ones from you & they still break. The latest is the fitbit unit portion snaps to the bracelets has fallen apart. a 25 % discount is not an option, HELP
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John G. Pare Jr.
(@johngpare) reported
.@Fitbit, your app used to be compatible with voiceover with IOS but now it is not. What is your plan to address this issue?
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Sonia T
(@SoniaTyding) reported
from
San Francisco, California
@ZoePwll This exact thing happened to me just now! It’s infuriating and I will no longer purchase Fitbit products after this if they don’t fix it. @fitbit @FitbitSupport
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Vidde
(@Vidde17) reported
@FitbitSupport i am having problems syncing my charge 5. I have tried everything and when i have disconected the watch from my from and then trying to sync it again i get an error code. com.fitbit.HTTP error 403
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sarah mustoe
(@special5757) reported
@FitbitSupport Hi, this didn’t help, I set it to 2230 and then turned it off, it went off again at 2300
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Carla Johns
(@Charliechelps) reported
@FitbitSupport my Fitbit has just stopped working. I’ve tried syncing it and rebooting but it just won’t work. I use it for all my gym session and feel lost without it. Can you help??