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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (27%)
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Errors (24%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Hannah E. Ready
(@hannaheready) reported
After talking with several of the "help chats" @FitbitSupport It is very frustrating that the simple task of changing the date on logged information is "out of your control." How is it possible that your app is so lacking that support cannot complete even that simple of a task?
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Jacob Comber
(@JacobComber) reported
My sense stopped charging and after a few quick and easy steps to verify my issue a replacement was organised. Very happy with the support. @FitbitSupport
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Polar Bear huge ears
(@polarbearears) reported
Hey @FitbitSupport why does the app crash when a scroll down when I go back in days. Have reinstalled and it’s still doing it
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Bonnie
(@OmaB58) reported
@FitbitSupport I bought a Fitbit charge 5 last November. The bracelet keeps coming off the Fitbit, one side of fitbit isn’t locking into bracelet. I am lucky I haven’t lost it. Please help me.
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Shawna packard
(@PackardShawna) reported
@FitbitSupport I whould like to report a glitch
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George B.
(@gie2910) reported
@FitbitSupport worst customer service support i have ever received. Watch is under warranty and im being given the run around to file a claim. Your representatives are not familiar with the products and your website literally has a loop when you try to initiate a claim. Horrible
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David Majoris
(@dmajoris9) reported
@FitbitSupport If you look over my old tweets you’ll see we’ve gone over my issues before. We’ve been emailing and you guys haven’t had a solution yet. Just showing you it’s not an isolated problem.
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Derek Folds
(@FoldsDerek) reported
@FitbitSupport Was just telling you guys that you should probably check on your people. Thanks to someone making a poor decision on my shipping, and an agent who seemed like a robot after a bad day, I'll take my business elsewhere and wanted to give you that feedback.
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colin favager 🇺🇦
(@colinfavlyd) reported
@matlewis9 @FitbitSupport @FitbitSupport I’m now on week 13 ! Customer services poor, no body giving me answers
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Ashok Mayekar
(@AshokMayekar1) reported
@FitbitSupport Hi, my Fitbit Sense has stopped charging. I tried all possible options to start charging but it didn't work. Please help. I m based in Pune,India.
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Deepa
(@pdeepa) reported
. @FitbitSupport , my Fitbit Sense tracker is not recording my exercise or sleep properly. It has always been on/off. The email support has gone quiet after I told them about the issue. Please help with repair. Thanks. cc: @FitbitUK @Fitbit
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Chris
(@chrisg1872) reported
@FitbitSupport trying to register my ionic for the recall but when i have to enter the registration code it is not working. What is a contact email so i can explain more
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Jayanth.j
(@Jayanthjj) reported
Horrible service @FitbitSupport not able to help solve my issue. @fitbit @FitbitIN this is not the way to treat a customer, this is my second fitbit smartwatch
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Mimi Grace
(@MimiGra29633264) reported
@FitbitSupport I have been contacting them, they kept telling me different things each time you spend long waiting queues to finally speak with someone. They even lied about paypal being the issue why my refund has not gone through, reached out to paypal and no issue from their end
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Neil V
(@neilv181) reported
@pdeepa @FitbitSupport That's bad 👎
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Sumit Dhingra
(@Sumit__Dhingra) reported
So my @fitbit #versa3 got into bootlop today suddenly and I can use it anymore. I've honestly in my life haven't seen an expensive product that is so bad that I just want to throw it out. @Google @FitbitSupport please just refund me my money.
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Natalie Brown
(@Natters84) reported
@FitbitUK @FitbitSupport help my fitbit won't sync.
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John Baker
(@JuanJayne) reported
@FitbitSupport Went to open my android app this morning and was given the signin panel. Signing in returned invalid eMail or password. Resetting password responded with password already in use. No previous eMail notification of password reset was delivered. What's up?
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naresh kumar
(@nareshh74) reported
@FitbitSupport Amazon is demanding a service denial email. Can you help me with that?
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Cath Ball
(@CathBall08) reported
What a let down @FitbitUK @FitbitSupport
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Seth Z
(@szorensky) reported
@FitbitSupport Nearing a month and still no fix for the continuous running of the Fitbit app. How about you take the problem seriously
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Kimberly Austin 🇺🇸
(@Kimberly_Austin) reported
Anyone thinking of buying a #Fitbit, DON’T. The app is trash, they continue to make it worse & don’t fix bugs. Had my Step Streak reset twice since Feb. Once with 300+ days, now with 70+ days. Steps disappear after you meet your goal. Very frustrating and disappointing! @fitbit
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🙂🙏
(@XLinuxer) reported
@FitbitSupport Hello Re Fitbit sense (Amazon , 06 Aug 2021). The device, still under warranty, has excessive battery drain. Tips from the forums or factory reset and pairing doesn't solve it. Fitbit app version is 3.58, Firmware version 44.128.6.12 Kindly help to resolve this.
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Cath Ball
(@CathBall08) reported
@FitbitSupport I would like to know who if anyone is capable of helping a customer with charge 3 issue? I have followed all routes including returning item however the replacement item does not work either and for some reason emails live chat etc are being ignored Not impressed
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Caroline Lee
(@Eeloor) reported
@FitbitSupport This isn’t a product suggestion this is something you rolled out 2 years ago. It doesn’t work and you’ve never fixed it despite lots of people reporting the problem.
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Eric L
(@EricL1968) reported
@Jayanthjj @FitbitSupport Sounds like help desks everywhere. Just reading from a script. If the script actually worked, nobody would call the help desk b/c everyone knows to do a restart first, BEFORE calling the help desk. Companies should save $ and direct questions to Tier 2 support.
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Sparky
(@Dsparky120) reported
@FitbitSupport @Cocoacurlie In other words take the problem off line so the fact that nothing gets resolved isn’t made public
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Deepa
(@pdeepa) reported
@FitbitSupport Hello, the person who answered my email is not following the issue and not being helpful. It would be great if it can be resolved soon. Thanks
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Melissa Fabina
(@MelissaFabina) reported
@chaotic_kat @hyggeandpuppies @fitbit I hate phone calls. I have a very very difficult time making them. But after all this ****, I finally did it. I spoke with an *amazing* guy. Not only did he spend about an hour helping me fix my main issues. He then spent extra time helping me track down an obscure…
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John F Croston III
(@jfc3) reported
@FitbitSupport It’s not a big problem, but was confusing all of a sudden having the change in the number of floors. Thought it would be helpful to you all and others that might have the same issue.