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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (35%)
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Online Features (20%)
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Errors (19%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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andywexford
(@andywexford1) reported
@FitbitSupport I identified this issue in February 2020 and several times since. You've done nothing to fix it. Doesn't much look like striving to me. Don't put the blame on me not wanting to work with you. I have, you've done nothing, ignored my questions and blamed me throughout.
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Griff
(@shropshiregriff) reported
@FitbitSupport Do you know when this issue will be resolved? Still not getting any notifications!
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Pettytussle
(@whiskeybidness) reported
@FitbitSupport hello. So I'm getting charged premium on a different email than my account is linked to. I've never has access to premium features but now I'm paying for it. Can you help me out?
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Rimmel
(@John_Rimmel) reported
@FitbitSupport Pretty disappointed in Fitbit's products. Two Versa's in 2 years, both broken and won't turn on even after hard resetting with all help/support tricks. Should I throw in the bin?
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andywexford
(@andywexford1) reported
@FitbitSupport I identified this issue in February 2020 d and several times since. You've done nothing to fix it. Doesn't much look like striving to me.
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andywexford
(@andywexford1) reported
@FitbitSupport I really don't think there's any point. Every time I've done that you tell me to buy a new phone and ignore the serious flaws in your app. I just can't bring myself to waste yet more time on your appalling customer service responses. Just want people to be aware of your poor app.
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Aleeda Crawley
(@aleedac) reported
@FitbitSupport one of the charging points on my Blaze device seems to have fallen off is there anyway to fix this?
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Alicia Hannah Naomi
(@aliciahnaomi) reported
@FitbitSupport I’ve got a problem with my app’s cycle calendar. It’s not loading correctly. Can I DM you a screenshot?
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Henry
(@HenrySuperDog) reported
@FitbitSupport My Versa 2 isn't recording sleep data consistently. Sometimes it doesn't record at all and sometimes it stops during the night. Is there a fix for this please?
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🍎Mz. Tee Renee🍎😄
(@MsTeeRenee) reported
@FitbitSupport The app is not letting anyone start a new work week or restart a new work week. What’s going on with the app? All of the people in my work week group or having this issue since yesterday. We can’t restart our work week work out
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andywexford
(@andywexford1) reported
@FitbitSupport Your customer service responses are facile and irritating. You have ignored specific requests, treated me like an ignorant child (I teach Computing) and done nothing to fix your app in over a year. I'm going to buy a Garmin and an Apple device. I'm done with Google/Fitbit.
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Kiyoshi Kidd
(@KiyoshiTheKidd) reported
@11DanTheMan11 @fitbit I lost 2 in about a year. Thought the first was a “fluke” and they sent a replacement but it happened again. Looking on the forums, it looks like a common issue
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andywexford
(@andywexford1) reported
@FitbitSupport There's no point. I've done so several times in the last 14 months. You do nothing except basically gaslight me by telling me I'm deleting my exercise data, suggesting that I manually log all my data (no point having the device) & telling me to buy a new phone. Fix your app.
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Rachel Foy (Hillman)
(@RachelHillman) reported
@FitbitSupport my inspire2 is working terrible- overtracks steps and calendar is looking like it is June- trying to find someone to context for support and instead being sent to Twitter?? How can I get in touch with someone directly from your company?
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marygemma57
(@MarySchumacher1) reported
@FitbitSupport My versa3 is still not working when i touch the screen and takes an age to sync
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Alison Merchant
(@AlisonMerchant5) reported
@FitbitSupport help ive got a rash where my fitbit sits, I clean the strap and don't use it in water no issues until today
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KB
(@0_anouk_0) reported
@FitbitSupport I have a problem with my fitbit flex 2, I hope that you can help me fix it. If I tap the fitbit nothing happens and it doesn't register steps either. However when I place the fitbit in the charger all the lights start blinking very fast. Do you know what's wrong?
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💎💎💎 SHINee’s BACK!!!! 💎💎💎
(@exhaustedPaige) reported
So my new replacement Fitbit is having the same issue that my old one is, & I emailed them. The jerk who answered me told me that it “wasn’t supposed to used in place of a medical device.” Umm, it cheats me out of several MILES each day, not FEET, but MILES! @fitbit, do better.😕
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Laura Taylor
(@Tinker6905) reported
@FitbitSupport I have my husband's old charge3 but cannot pair it with my galaxy s8 please help
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Chris Finnis
(@chris_finnis) reported
@FitbitSupport Resoration data has been missing for a while now from my Fitbit Sense. How do I fix it?
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andywexford
(@andywexford1) reported
@FitbitSupport I identified this issue in February 2020 and several times since. You've done nothing to fix it. Doesn't much look like striving to me.
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abcd
(@abcd_ac92927009) reported
@FitbitUK @fitbit @FitbitSupport anyone wanting to buy Fitbit don’t. After “care” worst ever. Wasted my time. Straps breaks less than a year in. Fitbit ask for pictures (twice) and make me jump hoops then send email saying “we won’t help” #digrace #fitbitcon
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Nia Williams
(@niawilliams147) reported
@FitbitUK @FitbitSupport I bought a Fitbit 3 from you about a year and a half ago. In the last few months the screen has gone really dark to the point that I can’t even read it now. I have looked after it really well so this feels like a fault with the screen. Can you help me?
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Sarah stoker
(@Sarahstoker16) reported
@FitbitSupport I can't update my Fitbit software on my Huawei as it won't find my watch. Is there an issue or is it just me please
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ϟ • danica j • ⚯͛
(@danicaj) reported
@FitbitSupport @Donna_423 My period tracker is broken too, is there an update?
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Brian
(@flibl) reported
@FitbitSupport hi my new charge 4 does not display the stepcount on the charge 2 retro display, which is the only display I like. Please fix it
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OfficalJatman
(@Officaljatman) reported
from
Hillingdon, England
@FitbitSupport Let me tell you something, you have my details for months and months and months. True me it's not human control. How does a device just shut down, his does a device just reboot? It's a watch not a God dam computer..its simple, you click start and finish..but not this one.
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Mark Emory Whitley
(@raddad1955) reported
@FitbitSupport was pushing buttons on Ionic watch and screen went blank! Help?
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Jeanette Kelley
(@Jeanett08629929) reported
@FitbitSupport my Fitbit Ionic won't show up on my Bluetooth on my phone no more. I've tried all the steps & no luck. Uninstalled App Reinstalled App. Can someone please help me?
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Jeanette Kelley
(@Jeanett08629929) reported
@FitbitSupport Can someone please help me with my ionic? It will not sync, Bluetooth on phone won't even show it anymore.