Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• App Crashing (26%)
• Errors (26%)
• Device Failure (19%)
• Online Features (13%)
• Sign in (10%)
• Website Down (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Website Down	6 days ago
Bigastro	Sign in	24 days ago
Gilbert	Online Features	25 days ago
Reutlingen	App Crashing	25 days ago
Bangor	Device Failure	25 days ago
Charlotte	Errors	27 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rakesh R (@rakeshmoorthy) reported 3 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  Briana Lagos 👩🏽‍💻 {a6} (@brianarants) reported 7 minutes ago

  I order a watch for my mom from @VitalityUSA and then get no shipment update. Now they tell me it’s been fulfilled and to check on that status with @FitbitSupport who also tells me they can’t check on the shipment status since I ordered thru third party. Someone ******* help me.

• 
  Posing for Pink (@PosingforPink) reported 8 minutes ago

  @Besenovsky @FitbitSupport What specific steps are you taking to resolve the system error and communicate with your customers/subscribers?

• 
  Beccybecster (@beccybecster) reported 9 minutes ago

  @RJ5400 @FitbitSupport Tbh with this new issue and the news that Fitbit is changing to google fit I feel I may as well buy an Apple Watch!

• 
  Plan 9 From Outer Space (@edwoodplan9) reported 9 minutes ago

  @FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.

• 
  Selim Oz (@selim_oz) reported 11 minutes ago

  @FitbitSupport We’ve been through this, you guys can’t even explain how my two year old Sense 2 turned into a brick a day after I installed the update. It’s not a free watch, I paid $200 two years ago. I think the update had malware in there because Fitbit sales slowed down.

• 
  Simon Atherfold (@Grumpysworld1) reported 13 minutes ago

  @FitbitSupport It won't let me send a private message. I just want some help please?

• 
  Eneleak🍷 (@kaeleneak) reported 14 minutes ago

  @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

• 
  michelle ormsby (@michelleormsby) reported 17 minutes ago

  @FitbitSupport plesssse help! Demented trying to do the forced change over to Google!!

• 
  jiminiowa (@jimmyd108) reported 19 minutes ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  N Renham 💙 (@Nufctillidie7) reported 22 minutes ago

  @FitbitSupport is there going to be any fix for the set up card wallet error that keeps appearing. Or is it time to move to a new smart watch manufacturer.

• 
  Joanna Chin (@joannalchin) reported 24 minutes ago

  @FitbitSupport random manual weight readings keep showing up in my Fitbit app. I delete them but more are constantly being added. I understand from your Community Forum that this is a common problem. Do you have a fix for it? #fitbit #google

• 
  aztecab (@aztecabhuijing) reported 27 minutes ago

  @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

• 
  Khoa Huynh (@Khoa_Huynh) reported 28 minutes ago

  Is there a problem with my Fitbit ? It says I only took 34 steps today which is untrue @FitbitSupport

• 
  Rico McCoy (@_CoachMcCoy_) reported 30 minutes ago

  @FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.

• 
  pissdrinker (@pissdrinker7886) reported 30 minutes ago

  @FitbitSupport your app broke my iPad. How do I fix it

• 
  DeinGesicht 🍳 (@Cavalcadewhimsy) reported 31 minutes ago

  @FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.

• 
  Murthy Vipravarna (@MVipravarna) reported 32 minutes ago

  My Fitbit Versa 4 failed with a red X error right after an OS update notification. Support says warranty is over. Requesting escalation as this seems update-related. @FitbitSupport

• 
  Harikrishna (@_harikrishna_) reported 32 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  temoc (@temaska_) reported 38 minutes ago

  @FitbitSupport this didn't help

• 
  🇺🇸BEARDO🇺🇸 (@Ranchwater12) reported 38 minutes ago

  @FitbitSupport Nobody asked you! Bad business plan. I'm going to get rid of this thing for sure!

• 
  ScotsVix 🦋🦋🦋 (@Scotsvix) reported 39 minutes ago

  @FitbitSupport hi. I’m unable to sign in. Notification in the app says you’ve sent a reset password. Nothing received. All folders in my email account checked.

• 
  Dennis Lokey (@DennisLokey) reported 46 minutes ago

  @FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?

• 
  Even Dinsdale was frightened of Doug (@zamoose) reported 48 minutes ago

  Attempting to add my 13yo's Christmas present @FitbitSupport to the kids' iPad has been a Kafkaesque nightmare, with no end in sight. It's almost beyond parody.

• 
  Jessica Young (@Jessicayoung_99) reported 51 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up

• 
  Tim Hackett, Elder (@timmassage) reported 53 minutes ago

  @FitbitSupport This is the last Fitbit I will own. Every one of them has been trash. I followed directions and still cannot get the screen out of dark mode. Same for the previous 2. Yesterday the band broke off while I was taking it off my wrist. Really? Have some pride

• 
  Kenny Wong 🇲🇾 (@kennywong) reported 54 minutes ago

  @FitbitSupport The link you sent doea not address my issue. I've sent a DM

• 
  Marty (@Marty_FTT) reported 55 minutes ago

  @actualstephen @Google @FitbitSupport This is why Garmin still wins on trust. They push firmware that adds features to 5-year-old watches instead of bricking them. Fitbit under Google has the worst update track record in wearables right now.

• 
  🚩 राजीव कौशिक 🚩जय हिन्द (@JindagiKyaHey) reported 55 minutes ago

  @FitbitSupport since morning trying to pair the watch with app but nothing is happening. WHAT A POOR TECHNOLOGY 😭UNABLE TO UNDERSTAND WHY PEOPLE USE FITBIT

• 
  Kolisa Yola Sinyanya (PhD) 🌍📚🇿🇦 (@Kolie_Yola) reported 56 minutes ago from Briza, Western Cape

  @FitbitSupport But I'm due for an upgrade. Where can I get my next fix? 👀