Fitbit status: device issues and outage reports

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 26, 6:40 AM EDT	0	0
Apr 26, 7:00 AM EDT	0	0
Apr 26, 7:20 AM EDT	0	0
Apr 26, 7:40 AM EDT	0	0
Apr 26, 8:00 AM EDT	0	0
Apr 26, 8:20 AM EDT	0	0
Apr 26, 8:40 AM EDT	0	0
Apr 26, 9:00 AM EDT	0	0
Apr 26, 9:20 AM EDT	0	0
Apr 26, 9:40 AM EDT	0	0
Apr 26, 10:00 AM EDT	0	0
Apr 26, 10:20 AM EDT	0	0
Apr 26, 10:40 AM EDT	0	0
Apr 26, 11:00 AM EDT	0	0
Apr 26, 11:20 AM EDT	0	0
Apr 26, 11:40 AM EDT	0	0
Apr 26, 12:00 PM EDT	0	0
Apr 26, 12:20 PM EDT	0	0
Apr 26, 12:40 PM EDT	0	0
Apr 26, 1:00 PM EDT	0	0
Apr 26, 1:20 PM EDT	0	0
Apr 26, 1:40 PM EDT	0	0
Apr 26, 2:00 PM EDT	0	0
Apr 26, 2:20 PM EDT	0	0
Apr 26, 2:40 PM EDT	0	0
Apr 26, 3:00 PM EDT	0	0
Apr 26, 3:20 PM EDT	0	0
Apr 26, 3:40 PM EDT	0	0
Apr 26, 4:00 PM EDT	0	0
Apr 26, 4:20 PM EDT	0	0
Apr 26, 4:40 PM EDT	0	0
Apr 26, 5:00 PM EDT	0	0
Apr 26, 5:20 PM EDT	0	0
Apr 26, 5:40 PM EDT	0	0
Apr 26, 6:00 PM EDT	0	0
Apr 26, 6:20 PM EDT	0	0
Apr 26, 6:40 PM EDT	0	0
Apr 26, 7:00 PM EDT	0	0
Apr 26, 7:20 PM EDT	0	0
Apr 26, 7:40 PM EDT	0	0
Apr 26, 8:00 PM EDT	0	0
Apr 26, 8:20 PM EDT	0	0
Apr 26, 8:40 PM EDT	0	0
Apr 26, 9:00 PM EDT	0	0
Apr 26, 9:20 PM EDT	0	0
Apr 26, 9:40 PM EDT	0	0
Apr 26, 10:00 PM EDT	0	0
Apr 26, 10:20 PM EDT	0	0
Apr 26, 10:40 PM EDT	0	0
Apr 26, 11:00 PM EDT	0	0
Apr 26, 11:20 PM EDT	0	0
Apr 26, 11:40 PM EDT	0	0
Apr 27, 12:00 AM EDT	0	0
Apr 27, 12:20 AM EDT	0	0
Apr 27, 12:40 AM EDT	0	0
Apr 27, 1:00 AM EDT	0	0
Apr 27, 1:20 AM EDT	0	0
Apr 27, 1:40 AM EDT	0	0
Apr 27, 2:00 AM EDT	0	0
Apr 27, 2:20 AM EDT	0	0
Apr 27, 2:40 AM EDT	0	0
Apr 27, 3:00 AM EDT	0	0
Apr 27, 3:20 AM EDT	0	0
Apr 27, 3:40 AM EDT	0	0
Apr 27, 4:00 AM EDT	0	0
Apr 27, 4:20 AM EDT	0	0
Apr 27, 4:40 AM EDT	0	0
Apr 27, 5:00 AM EDT	0	0
Apr 27, 5:20 AM EDT	0	0
Apr 27, 5:40 AM EDT	0	0
Apr 27, 6:00 AM EDT	0	0
Apr 27, 6:20 AM EDT	0	0
Apr 27, 6:40 AM EDT	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

App Crashing (29%)
Errors (26%)
Device Failure (20%)
Online Features (11%)
Sign in (9%)
Website Down (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Bigastro	Sign in	1 day ago
Gilbert	Online Features	2 days ago
Reutlingen	App Crashing	2 days ago
Bangor	Device Failure	2 days ago
Charlotte	Errors	4 days ago
Tucson	Errors	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Sandra 💙 (@Santhebeach) reported 25 seconds ago
Don’t buy a Fitbit @FitbitSupport They don’t last. Their support is useless. Will send you round in circles rather than fix the problem!!!
Eneleak🍷 (@kaeleneak) reported 1 minute ago
@FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?
₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 2 minutes ago
Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP
Michael Petrelli (@TheRealPetrocs) reported 6 minutes ago
@FitbitSupport cant log nutrition like many others. Its not a user issue its a system issue. Please fix
Rich Balgowan (@RichBalgowan) reported 6 minutes ago
@fitbit please fix your app !!
Murthy Vipravarna (@MVipravarna) reported 6 minutes ago
My Fitbit Versa 4 failed with a red X error right after an OS update notification. Support says warranty is over. Requesting escalation as this seems update-related. @FitbitSupport
rachel mackinnon (@rachelmackinno2) reported 11 minutes ago
@FitbitSupport disappointed when I get a new watch and support keeps telling me that they know of the issue and are working hard looking into it. It has been months. Isn't it false advertising stating you have voice assistant and voice text on a watch then dont allow it?
Jo (@joannacsdr) reported 15 minutes ago
@FitbitSupport Unable to log in food since yesterday, are you working on fixing what is clearly a global issue ?
Harikrishna (@_harikrishna_) reported 21 minutes ago
Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?
Anita Dreenk (@AnitaDreenk) reported 24 minutes ago
@fitbit STILL not working to log my food. No matter. I have now canceled my premium account and will now track my food on myfitnssspal. Thank you for helping me to continue cutting expenditures in this down economy, #fitbit!
samantha 🖤 (@samanthamuskett) reported 27 minutes ago
@Jessicayoung_99 @FitbitSupport Mine been doing the same. Did all the log out force quit nonsense, it’s still doing it. Guessing a bug they’ll release a fix for soon …hopefully
Posing for Pink (@PosingforPink) reported 27 minutes ago
@fitbit @FitbitSupport how many users do you plan on losing? Wait until the 12/12 update to fix the problem with logging food in your app? And you haven’t communicated the fix ETA to ALL users experiencing the system issue, only in DMs?! #useless
Helen McGrane (@bodhicat) reported 31 minutes ago
@FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!
Jessica Young (@Jessicayoung_99) reported 34 minutes ago
@FitbitSupport Can you fix this please? It’s been 2 days.
aztecab (@aztecabhuijing) reported 35 minutes ago
@FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?
Paul DeKraker (@DeKrakhead) reported 40 minutes ago
Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.
David Martinez (@DMARTINEZ_85) reported 40 minutes ago
@FitbitSupport Took all those steps, still not working.
Kind Transparency (@Afrye262632) reported 41 minutes ago
@FitbitSupport Why would fitbit help me with my thermostat? It's fixed now.
pissdrinker (@pissdrinker7886) reported 43 minutes ago
@apple I don't really blame you for my iPad being broken. I mostly blame @fitbit because it was their app that broke it
Jessica Young (@Jessicayoung_99) reported 48 minutes ago
@bookishbish @FitbitSupport Day 8 for me since this issue popped up
Danielle Hartley (@DanielleeH23) reported 48 minutes ago
@Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?
Dale Kristina Valiukas (@dkvaliukas) reported 48 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
Brad Newman (@bradmnewman) reported 49 minutes ago
@clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.
Shikhar Bhargava (@prattersgeezers) reported 54 minutes ago
@FitbitSupport Hi there, my sense 2 have charging issue as Metal trim on back of Sense 2 has fallen, only one of them is there, i can't find the fallen piece as it fell somewhere . can help?
𝔸𝕁 𝕆𝕟 𝕋𝕙𝕖 ℝ𝕠𝕒𝕕 🏍💨🤙🏻😎 (@AJ_OnTheRoad) reported 55 minutes ago
@FitbitSupport Trying to lodge a (late) Ionic recall for refund & keep getting passed from Customer Services to the Recall Dept & back again as neither can fix the other ones issues. There is an impacted Ionic on my account, I provide the ref number, then says it's not connected.
₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 56 minutes ago
Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP
John Rooney (@John_Rooney) reported 58 minutes ago
@FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!
PAR | Rose 🔜 Japan (@romanova) reported 58 minutes ago
@clevermonkey93 @FitbitSupport I'm having this issue too. Bummer they don't have it fixed.
Susan (@susanelizabet28) reported 59 minutes ago
Apparently @FitbitSupport can't keep their app running. Widespread outage. Can't log food. Makes @Google even more annoying to those of us that have had fitbit for years. Unreliable. Out since midday yesterday. No status updates from fitbit/google.
Joanna 🩶 (@joanna19x0) reported 59 minutes ago
My Fitbit versa 2 is not syncing, I’ve tried everything. Reinstalling the app, removing the device and resubmitting it on the app and it still is not working! I also can’t get the time to sync so it is 10 minutes delayed @FitbitSupport