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Fitbit status: device issues and outage reports

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Full Outage Map

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  • 29% Online Features (29%)
  • 24% App Crashing (24%)
  • 24% Errors (24%)
  • 10% Website Down (10%)
  • 10% Device Failure (10%)
  • 5% Sign in (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

CityProblem TypeReport Time
Zürich Website Down 7 days ago
Hamburg Device Failure 9 days ago
Seattle Online Features 11 days ago
Wolfsburg Errors 2 months ago
Oldenburg Sign in 2 months ago
Hamburg App Crashing 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • amandablount2
    Amanda Blount (@amandablount2) reported

    @Paizleygrl @Google @FitbitSupport It's so bad. I want my Fitbit back.

  • NamrataS691142
    Namrata S (@NamrataS691142) reported

    Hi @FitbitSupport and @googlehealth , my Fitbit sleep data hasn’t been syncing to Google Health for the past 3–4 days. Everything was working fine before, but now my sleep data isn’t showing up. Is this a known issue, and is there anything I can do to fix it? Thanks!

  • silby21
    J Silbert (@silby21) reported

    @FitbitSupport all my friends are gone! Is there a glitch?

  • techironic11
    Tech Ironic (@techironic11) reported

    @googlehealth I want it so bad 😭 @FitbitSupport

  • Jessicayoung_99
    Jessica Young (@Jessicayoung_99) reported

    @clevermonkey93 @FitbitSupport I’m having the same issue with mine

  • irishman1952
    Gregory T Buggy Sr (@irishman1952) reported

    @FitbitSupport this google app is terrible i want the old one back or ill buy another device

  • CryssyJ824
    Crystal (@CryssyJ824) reported

    @mistylight23 @FitbitSupport @googlehealth It's been down for a few hours now. Hopefully they'll have it fixed soon.

  • Ruthycorbett
    Ruthy Corbett (@Ruthycorbett) reported

    @FitbitSupport It is not working no one is talking to me on facebook messenger. Please is it possible to synch aria scales to the new version of the app?

  • bdweis
    Barry Weis (@bdweis) reported

    Hello @Garmin longtime @FitbitSupport customer here. Making the switch, don't let me down. #HeartWarrior #RunningForMyLife

  • CryssyJ824
    Crystal (@CryssyJ824) reported

    @FitbitSupport Look, I'm poor and can't afford to upgrade my Inspire 2 and OS 12 Android. But I would appreciate it the app didn't delete my water intake after I type it in!

  • kabachman
    Kelli Bachman (@kabachman) reported

    @FitbitSupport fitbit pixel is TRASH. After the last update it barely works. @fitbit

  • char_anderson94
    Charlotte Anderson (@char_anderson94) reported

    @FitbitSupport why has my Fitbit deleted 12000 steps from my device?! I checked my Fitbit earlier and I had over 12000 steps and I’d done 5x my weekly activity goal. Now I went to check the time it said it was 9am and I’d only done 2000 steps. Please fix this!!

  • DavidKlein719
    David Klein (@DavidKlein719) reported

    @googlehealth This may bethe worst App; so slow and inferior to the original by @FitbitSupport .

  • pecosROB
    ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported

    Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

  • veddhaval
    Dhaval Ved (@veddhaval) reported

    @FitbitSupport @googlehealth Was forced to update Fitbit app. to Google Health, and it is atrocious that VO2 is exclusively tied to "Walk/Run + GPS". Why even do such disruptive change? Help forums are so filled with complaints about it, that you had to disable further comments.

  • subbu1299
    subba Taniparti (@subbu1299) reported

    @GoogleSupport @FitbitSupport Brand new Fitbit Air bricked by Google Health migration bug. Frontline support refused escalation & told me to "make a new email." Hitting retail return window due to your broken identity systems. Case: 8-8532000041470 Bug: b/516591953 Review ASAP!

  • timmassage
    Tim Hackett, Elder (@timmassage) reported

    @FitbitSupport This is the last Fitbit I will own. Every one of them has been trash. I followed directions and still cannot get the screen out of dark mode. Same for the previous 2. Yesterday the band broke off while I was taking it off my wrist. Really? Have some pride

  • beccybecster
    Beccybecster (@beccybecster) reported

    @RJ5400 @FitbitSupport Tbh with this new issue and the news that Fitbit is changing to google fit I feel I may as well buy an Apple Watch!

  • DJDCardinal
    Remixkid DCardinal (@DJDCardinal) reported

    @FitbitSupport Hi, I have 2 Fitbit devices, one of them an orange hue has developed at the top of the screen as well as the watch becoming glitchy. the other has a ❌ and lost sync data and won’t connect to the app, have reset both watches several times with now luck. Help!

  • krimar
    Marvin Matthews 🇨🇦 (@krimar) reported

    @FitbitSupport Is there any help out there?

  • staceyrandall_
    Stacey Randall (@staceyrandall_) reported

    @FitbitSupport @googlehealth help I can’t get into Fitbit or Google Health as you have only half registered my Google Health account so when I try and complete it it’s saying I already have one? Then says need to upgrade a linked child’s account but it won’t work or let me delete

  • TooBigToRig101
    America First Won Big! (@TooBigToRig101) reported

    Apparently the Fitbit watch I just bought is a piece of trash I connected my B0 app and apparently Google takes the information hides it from me and will not let me see it in the consolidated space I thought I purchased Which Apple watch is recommend! @FitbitSupport

  • Cavalcadewhimsy
    DeinGesicht 🍳 (@Cavalcadewhimsy) reported

    @FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.

  • codeslubber
    Rob Williams (@codeslubber) reported

    I am ******* serious here: I want to get a bill passed in CA, if you are too embarrassed by your **** as operation to admit an outage, you reimburse all tinker time in your userbase at market rates. @FitbitSupport Let's face it our legislators are the biggest joke in 250 years, but it's time for the bots to come in and start getting laws passed. Plebiscites and then bot-driven ops, boom, all the barnacles in Sacramento can go home.

  • avasi01
    A.K.D. (@avasi01) reported

    @GoogleHealth @fitbitsupport I purchased a Fitbit Air and can’t complete setup — my Fitbit account password reset isn’t sending/working, and the app won’t let me move my account to Google either. Been stuck for days. Can someone help? #FitbitSupport

  • rugbyballs8
    Jake (@rugbyballs8) reported

    @FitbitSupport Absolutely terrible. The old app was so much better. I did not sign up for this. To make matters worse it just drains my phone. I can't believe I bought a Fitbit two days before the changeover.

  • saturnian_s
    Ankita Nallana (@saturnian_s) reported

    @FitbitSupport My app is no longer showing me cycle phases. Please help

  • PeakerNation
    Texas Peaker 💪 (@PeakerNation) reported

    @southlondonphil @googlehealth @FitbitSupport My charge 6 wasn’t able to sync after the changeover. Support told me to return it since it was under warranty. Waited over a week for the replacement to arrive and when it did it wouldn’t sync either! Problem was finally fixed by someone in support who knew what they were doing.

  • kaeleneak
    Eneleak🍷 (@kaeleneak) reported

    @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

  • markyp46
    Mark Pearce (@markyp46) reported

    Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?