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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (29%)
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Online Features (23%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure | |
| Cleveland |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Chris
(@chrisg1872) reported
Terrible customer service by @FitbitSupport. Supposidly 6-8 weeks for the refund of my faulty Ionic. Nearly 12 weeks later, no refund. No contact by fitbit. Iv had to call twice to chase up but still nothing! @FitbitUK @fitbit
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vivek
(@vivekborkar) reported
@FitbitSupport Still issue not resolved
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Bob Cundy
(@bob_cundy) reported
My Fitbit Sense @fitbit will not charge again, 4th time calling in a year. Now out of warranty so NO help. Offered discount on new watch. Shame on you @fitbit for not standing behind your products and replacing a defective product. I can kiss that $200 away. Shame
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Joe Crampton
(@crampy2382) reported
@TriciaM40508494 @FitbitUK @fitbit Been 3 years for me. They don’t care. Worst customer service in the world. Lies lies and more lies. Go Garmin
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Jane Deason
(@DeasonJane) reported
@fitbit hi, my Fitbit inspire has just broken the edge of the watch where the strap attaches, the edge has come off, is there any way of repairing this? Only has it one year 😢
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Argos
(@Argos_Online) reported
@AlwynWn123 @FitbitSupport They are product experts, so if anyone can help with the issue you're dealing with it is them. If they can't assist with the issue you will be advised to return the item, as advised. Ryan
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KarenSmithMetalArtist
(@ksMetalArtist) reported
@FitbitSupport I’ve had this problem since I purchased it. It’s defective and offering to replace a defective item with a defective item after not attempting a fix for WEEKS is a problem.
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Rene
(@rnnom) reported
@FitbitSupport help!! What do I need to do with my Ionic?? Love my Fitbit and don’t want to have to look for another brand, thanks guys!
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Sarah Miller-Davenport
(@SarahAriella) reported
One day my @fitbit was working and the next it wasn't. @FitbitSupport simply told me to buy a new one rather than offer any advice on how to fix it. Why would I spend more $$ on a device with a bad track record, knowing that I will receive poor customer support if it breaks?
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OC RON
(@oc_ron) reported
@fitbit help I am on a 95 day step streak and I left my Fitbit in charger when I left for 5 days how do I add my steps from iPhone into app?
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Patricia Rivadavia
(@patylicius) reported
@fitbit I already did everything you ask me, but you tell me you could not help me because my #fitbit was defective but I not reach you sooner. How could I know it was not working if I had 2 years in lockdown in home? 🙄
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Kevin Kit Ho
(@kevinkitho) reported
@guest_richard @fitbit @FitbitUK Absolute disgrace, daylight robbery, facing the exact same issue started my refund process in May.. your refund is on its way, your account needs to be verified, someone will be in touch, No calls… no emails, no specialist team have responded! Uk ombudsman need to be informed.
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annef
(@annemflfc) reported
@FitbitSupport My new luxe has a display that dims in a patchy way intermittently. What number do you have ? I went through the app. Do I have to debate the issue in public here?!
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Alwyn
(@AlwynWn123) reported
@Argos_Online @FitbitSupport Product experts who are not contactable and who assure in their calls that any ‘dropped out calls’ will be returned. That’s not happening either. Meanwhile my @FitbitSupport premium product is still not working and repetition of the Argos guidance isn’t getting it sorted.
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Vikki
(@Wattsit01) reported
from
Swanley, England
@FitbitUK @FitbitSupport my strap for my charge 4 bought in December has broken, is it covered by a guarantee of any kind before I buy a replacement please?
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Argos
(@Argos_Online) reported
@AlwynWn123 @FitbitSupport Hi Alwyn, sorry FitBit are the product experts. If they can't assist with the issue usually they'll provide you with a reference number so the item can then be returned to us. Ryan
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AlwaysLearning
(@ScienceOf2021) reported
@FitbitSupport Yes they have all tried those fixes and they simply are not related to the issues. Check the forums. Charge4, Charge5 and Versa3 units are all being bricked by the most recent FitBit Firmware updates DAILY. DM doesn't help. Support is offering no firmware downgrade or fix.
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Anton Kramer
(@antonkramer) reported
@FitbitSupport Why can't I just get my ionic call back refund. I have been waiting since March 22 with no answers from anyone at Fitbit. Such bad customer service
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Robyn Figueroa
(@RobynFigueroaRN) reported
@fitbit No positives. First @fitbit bricked just after an update at 13 months old. Of course no help cause the warranty was expired. Then I got an ionic. Sent it back in April...still waiting for my refund.
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Robin Jarial
(@JarialRobin) reported
@FitbitSupport @FitbitSupport Finally.. 👍Thanks the issue is resolved now!!
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TEMBELA GWIJI
(@MAYARHA) reported
@fitbit so in 2020 I bought a fitbit watch and I have not had a pleasant experience with the/ their watches. The watch has been replaced by twice due to malfunction. The worst happened when I had watch in the pool last week and it literally disintegrated. The face coming off and
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frolicked
(@sweetnftstuff) reported
@FitbitSupport @TriciaM40508494 Fake, they don't even bother to help!
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Patricia Rivadavia
(@patylicius) reported
- Hey @fitbit, I used my watch for 11 months and it died. - Oh, so sorry. It was for sure a defective one. But you didn't report on time so we can't help you! 😡😡😡😡😡😡😡😡
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Erik Vlieks
(@maverik9057) reported
@fitbit When I try to send a DM to @Fitbit, it shows an error message that “you can no longer send messages to this person”. Other options are Fitbit Support, Fitbit Developers and country specific options. Are any of those correct? My initial message went to Developers & Support.
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@guest_richard @fitbit I agree Richard. Now in my 7th month of waiting and still they can’t return my watch or issue a refund for it. Noting but stress, deliberately caused to make us give up on the $300 they stole from us.
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Argos
(@Argos_Online) reported
@AlwynWn123 @FitbitSupport The contact number we have is 0203 389 6416. I would advise to keep trying to get through. Once they've diagnosed the issue they'll be able to advise further. Ryan
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Ariana Pollack
(@arianapollack) reported
@FitbitSupport And the BS continues. Worst Customer Service award goes to you.
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Lisa Peplow
(@deputydogmusky) reported
@FitbitSupport you PM me on Tuesday and said you wanted to help, what could you do? I replied and am still waiting for it to be read, very unhappy with @FitbitSupport
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Amogh A
(@ProfBenzene) reported
I'm sitting down and my @fitbit Ionic is telling I'm walking. At 27k steps and increasing... Help @FitbitSupport (restart doesn't help)
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AlwaysLearning
(@ScienceOf2021) reported
@FitbitSupport PLEASE stop knowingly bricking your customers hardware with buggy firmware. 3 Product lines with the same issues, ALL firmware related and NOT settings related.