Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (43%)
• App Crashing (24%)
• Device Failure (19%)
• Online Features (5%)
• Sign in (5%)
• Website Down (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	26 days ago
Dillenburg	Errors	26 days ago
Paris	Website Down	1 month ago
Bigastro	Sign in	2 months ago
Gilbert	Online Features	2 months ago
Reutlingen	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SANJEEV SETHI (@sanjeevsethi1) reported 24 seconds ago

  @FitbitSupport hi..I am having issues with my fitbit charge 5. The screen has gone blank. Tried all troubleshooting but nothing is working. The logo comes on after pressing the button 3 times on the charging cable. But the watch does not reboot. Please help

• 
  S Selser (@SSelser) reported 4 minutes ago

  @FitbitSupport Thanks for selling out to Google. They ruin everything they buy. I hope you made a lot of money to **** over your loyal customers.

• 
  michelle ormsby (@michelleormsby) reported 11 minutes ago

  @heidimc2 @FitbitSupport I am hsving a nightmare trying to do this!!!!’

• 
  mege (@mege69) reported 12 minutes ago

  @FitbitSupport Since Fitbit changed to google health my husbands Sp02 has not registered - have taken app of and restore it still not working what can I do !!!

• 
  Jessica Young (@Jessicayoung_99) reported 15 minutes ago

  @FitbitSupport Can you fix this please? It’s been 2 days.

• 
  Harikrishna (@_harikrishna_) reported 15 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  Danielle Hartley (@DanielleeH23) reported 17 minutes ago

  @FitbitSupport when are you going to fix the app notifications it’s been ages now everyone is having issues it needs to be sorted

• 
  themainapp (@themainapp) reported 17 minutes ago

  @FitbitSupport sent you multiple DMs about issue with my Fitbit air and received no response. Are you going to provide support or not?

• 
  Constable Jones (@Dave25480117468) reported 20 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 20 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  mherrsch9 (@mherrsch9) reported 20 minutes ago

  @FitbitSupport what was the purpose of changing your app to Google Health? Was it to make sure no matter what that no one with a watch could connect to the app again and force them to buy new watches? Bc wtf I have tried everything and nothing works

• 
  Mandeep B 🚢 (@mandeepmusings) reported 22 minutes ago

  @BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app

• 
  rachel mackinnon (@rachelmackinno2) reported 23 minutes ago

  @FitbitSupport disappointed when I get a new watch and support keeps telling me that they know of the issue and are working hard looking into it. It has been months. Isn't it false advertising stating you have voice assistant and voice text on a watch then dont allow it?

• 
  Helen McGrane (@bodhicat) reported 23 minutes ago

  @FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!

• 
  Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 23 minutes ago

  @FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.

• 
  Villanova Fan (@novafan1976) reported 25 minutes ago

  @FitbitSupport your new @googlehealth app is absolute trash. Time to trade in my pixel phone and pixel watch 4 and just get an iPhone and Apple watch. Just a terrible redesign. Looks like a first grader did the UI #

• 
  ᗩᑎᑎE (@SrslyStressed) reported 26 minutes ago

  @FitbitSupport why doesn’t the activity on my Fitbit show the same activity on my phone app? I’ve tried shutting it down, syncing but my hourly move goals don’t match up

• 
  aztecab (@aztecabhuijing) reported 29 minutes ago

  @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

• 
  Plan 9 From Outer Space (@edwoodplan9) reported 29 minutes ago

  @FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.

• 
  Rakesh R (@rakeshmoorthy) reported 32 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  Cindy Marshall (@cmarshall1016) reported 36 minutes ago

  @FitbitSupport since the change to Google the sleep tracker is way off. Don't know what you changed but please fix it.

• 
  MV Balaji (@MuVeeBalaji) reported 39 minutes ago

  @GoogleIndia @FitbitSupport The forced Google Health app update completely broke the backend syncing on my Fitbit Sense in India. Sequential EDA scans fail to register. Paid for premium hardware, left with an unreliable device. How do I get a refund or fix?

• 
  Heidi McLoughlin (@heidimc2) reported 41 minutes ago

  @michelleormsby @FitbitSupport I think we all need to ditch Fitbit and move to something else. They haven’t even bothered replying but then it’s probably because they’re inundated with the same problem - the move to Google isn’t working! I’ve had fitbit watches for 10 years but this hassle isn’t worth it

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 41 minutes ago

  @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

• 
  Julie Elliott 💙 (@julieelliott65) reported 42 minutes ago

  @FitbitSupport I have a Charge 6 and the screen is blank. Only had it since Christmas 2024. App has been deleted and restored. Can you please help?

• 
  Justin (@crossbosox) reported 54 minutes ago

  Gosh. #Fitbit app is terrible now. @Google ruined the whole dang thing. @FitbitSupport hope changes are made soon. Everyone I've spoken with about it hate it

• 
  Brad Newman (@bradmnewman) reported 56 minutes ago

  @clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.

• 
  Simon Atherfold (@Grumpysworld1) reported 59 minutes ago

  @FitbitSupport It won't let me send a private message. I just want some help please?

• 
  Jennifer McFarland (@JenniferMcFar16) reported 60 minutes ago

  Anyone else having trouble with @FitbitSupport

• 
  Jessica Young (@Jessicayoung_99) reported 60 minutes ago

  @bookishbish @FitbitSupport Day 8 for me since this issue popped up