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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (22%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Ronaldo Covo
(@CovoRonaldo) reported
@FitbitSupport @apeters8 My case # is: 48540510. Please help I still can’t download Fitbit to my iPhone
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InfoGatherer
(@FedUpBrit2022) reported
@FitbitSupport Working now, probably just a glitch your end. Although it’s saying my resting bpm is higher now, don’t think that’s the fitbits fault tho lol.
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Nona Robinson
(@Nona_Robinson) reported
@FitbitSupport Now have lost about 4 years of data, have DMed but haven’t heard anything, please help!
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Chris Aguilar 💙
(@ChrisAguilar15) reported
@FitbitSupport The problem is that up until this issue with iOS app today my Fitbit held its charge very well. I charged it up to 84% 45 mins ago. It’s now on 63%. I’m doing nothing with it other than wearing it on my wrist. (In fact I removed it for 20 mins whilst I showered just now.)
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Glenn B
(@glenn_1966) reported
@FitbitSupport All of these recent app & server issues over the past several weeks are completely unacceptable. Your issues are going to drive away many of your customers, especially those like me who are “premium” subscribers. Please correct these issues or I’m leaving for something better
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Rich
(@BuckeyeLabGuy) reported
Hey @FitbitSupport what’s up? Big @Google shutting us down today or what? #fitbitdown #fitbitcrash Reloading app does nothing for this iPhone 14pro user.
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Danièl from Califas
(@danthelakerfan) reported
@FitbitSupport thanks for fixing the iOS issue. Can you work on the sleep function now? My Versa4 has been totally inconsistent (even with sensitivity increased).
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Working from home
(@Working92459567) reported
@FitbitSupport Has Elon Musk bought fitbit? An update once in a while would be helpful. I pay for premium and all of my stats have been erased since May of last year. If you don't get this sorted I am going to be needing a refund. This is ridiculous. And you shut down chat????
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David Wheedle
(@Wheedle_Dee) reported
@FitbitSupport Happy to report that after about 6 hours downtime, the App is now working again as it should. Would be good to know what the issue was and why it affected me and other iOS App users..
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fillingless_pie
(@fillingless_pie) reported
@FitbitSupport We’ll my app is up but now my watch is broken and can’t connect to anything and can’t be restarted after I’ve only had it a year
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Jaime Clark
(@CptClarkWifey) reported
@fitbit terrible idea getting rid of challenges. 9 year loyal customer will be switching to an apple watch. You are going to go out of business.
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Aundrea Belnavis
(@abellnavi) reported
@FitbitSupport yes this glitch has been extremely frustrating please fix it quickly and Fitbit by the way don't end the challenges even if you had to pay to do it that would make more sense a lot of people are not happy with that choice
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Viv Phelps 💙
(@fuzzyfelts2) reported
@presentinglee @FitbitSupport I had same problem but all working fine now, a momentary blip?
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Dream_Weaver 🇺🇸🇺🇸🗽🗽
(@DreamWe90194079) reported
@FitbitSupport Thank you! The problem is now fixed on my device. 👍👍
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Michael
(@lilg1993) reported
@FitbitSupport did you miss the part of my tweet where i explicitly said “before it just stopped working completely”? it’s broken. will not charge or do anything at all
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SilentKidJ
(@SilentKidJ1) reported
@FitbitSupport I just updated to iOS 16.3.1 and I now have access to the app. Not sure if this is a fix or just a coincidence.
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daniel mcmahon
(@cyclingreporter) reported
@Slowguyfastride @WHOOP @fitbit I'm the same. I'd hope that I could lock it down, turn off all alerts, etc., and keep it as much a regular watch as possible. On that note, Garmin watches don't annoy me at all. I get only a couple of notifications and that's about it. Easily muted totally too.
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adam
(@adam36791368) reported
@FitbitSupport My Fitbit hasn’t functioned properly since the last issue affecting the app weeks ago
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Matt from HRT
(@horizoneMatt) reported
@FitbitSupport I hope this helps fix the disconnection issues I’ve been experiencing since beginning of January
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Mandy T
(@MandyJaneT) reported
@FitbitSupport The app working now thanks. Just the issue with GPS exercises not linking to Strava now but no one has been able to help with that despite multiple contacts to Fitbit help.
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carl
(@blagbrough9) reported
@FitbitSupport my Fitbit app is working now but down detector says possible Problems at Fitbit
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Rich
(@BuckeyeLabGuy) reported
@FitbitSupport Not so fast. Can’t get past login.
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Ronaldo Covo
(@CovoRonaldo) reported
@thomsimonson @fitbit @FitbitSupport Crashing since early morning . Now is 3:05 pm and still down. Can’t download app
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K Yesowich Schmucker, 🌻 M.A., CT
(@karen_herself) reported
@FitbitSupport I had the problem a couple hours ago. Force quit the app in my iPhone and it works now. I tried restarting the phone first but did not work.
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Jo O'Dwyer
(@JoODwyer6) reported
@FitbitSupport My Fitbit has entirely shut down now, leaving me without a device. I have said if it’s not rectified I’ll gladly move to Apple
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🎀 Joanne M 🎀
(@joannem5569) reported
@FitbitSupport It appears to be working now, however I think in future you should advise users that there is an issue and you are working on it. This is standard incident management procedure. Thanks for the update &glad its sorted
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jasmeen
(@jasmeen220209) reported
My @fitbit battery died after less than a year so I bought a new one and now i can’t even open the app because of some sort of #fitbitdown problem! Canceling premium in 1,2,3…..
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Jo O'Dwyer
(@JoODwyer6) reported
@FitbitSupport hi, my versa 2 watch is still not working - if not rectified by end of day I plan on moving to Apple Watch
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Georgina Harrison
(@Georgin04776091) reported
@FitbitSupport Not working!
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Ian Mac
(@imac3737) reported
@FitbitSupport Fitbits are garbage. Made the switch to an Apple Watch after owning 2 Fitbits and dealing with their “known issues” and “ awaiting a software upgrade” BS.