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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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App Crashing (21%)
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Online Features (19%)
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Device Failure (16%)
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Website Down (13%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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BenzoJones
(@benzojones) reported
@FitbitSupport My versa has stopped working with my Samsung s21. It's tracking steps, but the Versa3 Controls are no longer connecting via Bluetooth and I am not getting notifications etc. Is this a known issue?
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Charlotte Keyworth
(@lion_girl90) reported
@FitbitSupport Me and my family have recently purchased inspire 2's, mine and dad's year of premium has activated fine but my mum's keeps saying she's not eligible for a free trial. She's never had a fitbit before how do I fix this for her?
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Michael Gammans
(@michaelgammans) reported
@FitbitUK @FitbitSupport. I bought a Versa 4 through Blue Light Card and want to return it as it's not working correctly. Apparently, watches bought through Blue Light are not sold by Fitbit so they will not refund me even though the link on the blue light card to contact Fitbit
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PeteS
(@peteds) reported
@FitbitSupport having an issue with android app. App not showing any data for heart rate but when I check “my dashboard” via web browsers, data is there. I cleared cache & forced stop app but still do data on sync. device is a charge 3. Thanks for any guidance you may have.
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Stephen Balmer
(@stephenbalmer) reported
@fitbit how in the name of goodness do I actually get access to someone to help with why my Charge 3 is unreadably dull. I’v reset and tried all the settings as instructed.
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John Pimento
(@JohnPimento) reported
@FitbitSupport Hi. I'm having problems in synchronizing my Charge 4 with the app. I erased the App and installed it again an the error that I gives is that the watch does not sync. It just stays there waiting...
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Vansilli
(@Vansilli) reported
The @FitbitSupport Aria has got to be the worst ******* scale to try to sync to your @fitbit app. Been on this **** for 45 mins trying to connect it from my desktop or my phone. Gimme your smart scale recommendations.
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#Bekind
(@bennettm0207) reported
Is anyone in their 11th week of waiting for the 3-6 week reimbursement of the recalled Fitbit Ionic? @FitbitSupport @fitbit @FitbitUK How bad is the service here?!
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Jaimé Turner 🇨🇦✊🏿🌈🌎
(@jaimeturner) reported
@madebygoogle with @fitbit #Charge5 I could see steps in the app update in real-time. When I have #FitBit app open using #PixelWatch I have to manually refresh. Am I doing something wrong or is there a setting or connection issue?
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Pete Sematary
(@hearnesque) reported
@FilmProProdPod @fitbit Yeah I imagine part of mine is active brain at night but I need to get my sleep apnoea under control as I’m sure it’s ruining everything else. I wish my apnoea was a weight thing, as that would be a (relatively) easy fix, but it’s not :(
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Joan Phillips-Sandy New Yorker in Exile
(@JPS207) reported
@blackgirlinmain @fitbit Mine died a different death last year. Support checked and said mine was too old for help. They did offer me some money towards a new one though. I jumped ship to Apple Watch, mainly for larger display and compatibility with phone.
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El
(@confuzcious) reported
Very bad experience with @fitbit My charge 5 has now broke again!!Less than 3 months from the refurb they sent me. Now they are telling me I have to send it back and wait 5-10 days to get replacement. My case number is 47121018 if you want to fix this DON’T BUY @fitbit
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Greg Hand, MBA, MSEE
(@gfhand) reported
@fitbit I've been an avid Fitbit user for 6 uears... ordered 18 products and spent more than $2,100... so, why is it your online support cannot handle special cases and seem unwilling or unable to escalate... How do I email a decision maker with an issue?
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Destiney
(@Deadhawk666) reported
@FitbitUK @FitbitSupport hi, me again, since you guys can't seem to help me and keep emailing me that my case is closed after FOUR months of trying to get into the damn account since YOU locked me out due to your system not working as it should.
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Scott
(@Scobu70) reported
@FitbitSupport ordered a screen protector through you. Received a sports band instead. Customer service is a joke. Called 5 times. Disconnected. Can't understand them and they cannot understand my problem. Not impressed so far as a new fitbit owner.
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Cathy Cardinal
(@CathyCardinal) reported
Lessons learned: Dog actually gets *less* ***** at dog park when it's raining; bringing towel = good idea, not wrapping dog *before* entering car = bad idea, she shook off in the back seat; the rain will stop as soon as you come home; @fitbit registers drying the dog as cardio.
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Mewded Y
(@Ms_Mewded) reported
@IanChri47809496 You think that’s bad, it’s been 28 weeks and I keep being sent on a wild goose chase. #fitbitionicrecall #fitbit @fitbit @FitbitSupport you can’t possibly be trying to dodge refunds after a recall
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Christopher
(@CJArndt) reported
@FitbitSupport The model itself was a bad idea. Perhaps I should have bought Charge 5
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Jens Backeman
(@JBackeman) reported
@madebygoogle I've been waiting for a Pixel watch since you bought @fitbit. To bad it wasn't sold in Sweden so I had to buy it from a French store (hooray for the EU!).
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Michael Gammans
(@michaelgammans) reported
@FitbitUK @FitbitSupport bought Versa 4 through Blue Light Card, it's not working correctly so want to return for refund. Apparently watches bought through BLC aren't from Fitbit even though the website says contact Fitbit for refund and warranty issues. No one will help!
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TCAnelle
(@TCAnelle) reported
@FitbitSupport My Inspire2 won't update time after travel. App set to automatic time zone. I've synced multiple times, rebooted device, and reinstalled the app. Recently app hasn't retained time zone setting, but when turned on again it's fixed it, but not today. Pls fix ASAP.
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Katie
(@KurvyKatie) reported
@FitbitSupport my watch doesn’t recognize when I’m on the treadmill. Is there a way to fix that?
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Greg Hand, MBA, MSEE
(@gfhand) reported
@FitbitSupport I have already been on Fitbit support chat twice in the past 3 weeks and they were unable to help me... I asked to escalate my issue and was told a supervisor would contact me... No one did.
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tariq mahmood
(@tariqma19742693) reported
@FitbitSupport I am having two problems with versa 3 tracker. 1- Touch screen not working, not able to swap to use different functions. 2-At the same time another issue started .It is consuming too much battery. With full recharge it is working just 24 hrs maximum.
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George King
(@GeorgeK51791897) reported
@fitbit @FitbitSupport @FitbitUK have the worst customer support I have ever experienced.
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iamchie
(@ChieArriola) reported
from
Las Piñas, National Capital Region
@FitbitSupport please help. I cannot pair my inspire 2.
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ಸುನಿಲ್ ಶರ್ಮಾ
(@sunilp_sharma) reported
@FitbitSupport , I have charge 3 Fitbit. I want to change the new strap as the old strap is broken. Strap is stuck and unable to remove it. Tried as per you tube guide and it's not working. Any suggestions?
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sheenu jain
(@sheenstastic) reported
@FitbitIN @FitbitSupport need sense strap original in Jaipur India. Unable to find on any store as well as online. Plz help
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Linds
(@linds_b) reported
@FitbitSupport After the last app update I’ve lost the silent alarm feature. It just says ‘not synced yet’ over and over and over. How do I fix it?
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Nes Tea
(@IsaacClark87) reported
@FitbitSupport Hi. I sent a private message. I just purchased an accessory from your official website, and i made an error in choosing the correct strap size. Please help.