Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Online Features (29%)
• App Crashing (24%)
• Errors (24%)
• Website Down (10%)
• Device Failure (10%)
• Sign in (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Zürich	Website Down	19 hours ago
Hamburg	Device Failure	2 days ago
Seattle	Online Features	5 days ago
Wolfsburg	Errors	2 months ago
Oldenburg	Sign in	2 months ago
Hamburg	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  jiminiowa (@jimmyd108) reported 4 seconds ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  Rick Kapur (@rickkapur) reported 4 minutes ago

  @FitbitSupport please help address a support case that has been open since May. Case number is 2-2233000040796 Thank you

• 
  Francisco Memoria (@FranciscoMemor) reported 6 minutes ago

  @FitbitSupport need some help please

• 
  Mark Pearce (@markyp46) reported 6 minutes ago

  Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?

• 
  Robert Tarbuck (@bobbybrum) reported 7 minutes ago

  Since being forced to from @FitbitSupport to @googlehealth … google health doesn’t work … doesn’t pick up data correctly it’s terrible to navigate…. A broken App … my advice stay on Fitbit as long as you can

• 
  Tech Ironic (@techironic11) reported 10 minutes ago

  @googlehealth I want it so bad 😭 @FitbitSupport

• 
  Tim Hackett, Elder (@timmassage) reported 11 minutes ago

  @FitbitSupport This is the last Fitbit I will own. Every one of them has been trash. I followed directions and still cannot get the screen out of dark mode. Same for the previous 2. Yesterday the band broke off while I was taking it off my wrist. Really? Have some pride

• 
  andy elton (@EltonAndy) reported 13 minutes ago

  @FitbitSupport I have a permanent red light on the back of my charge 5 and no display on the front. I've done a hard reset using the charger cable. This fixed the problem, but less than 5 minutes later it's back to red light and no display. Please advise next steps.

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 16 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 18 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  Kay Brooks 🇺🇸 (@KayBrooks) reported 23 minutes ago

  UGH! @googlehealth has made my FitBit watch nearly useless. I've depended upon being able to see my calories burned & calories consumed but it's just gone! Calorie deficit is is what I paid for. There's more frustrations, but that's the biggie. FIX THIS! @FitbitSupport

• 
  Matthew Amick (@RunningAmick) reported 25 minutes ago

  @FitbitSupport Help! My Fitbit Charge 5 just completely stopped working yesterday. Can you help?

• 
  ScotsVix 🦋🦋🦋 (@Scotsvix) reported 27 minutes ago

  @FitbitSupport hi. I’m unable to sign in. Notification in the app says you’ve sent a reset password. Nothing received. All folders in my email account checked.

• 
  Mihir Vaze (@mihirvaze) reported 32 minutes ago

  @FitbitSupport got yellow screen on inspire 3. Tried draining battery, hard reset by pressing 10 seconds on it but am no avail. Please help

• 
  christine (@yankeegirl51680) reported 32 minutes ago

  Need a new watch asap 🤬 I hate the new google app with Fitbit. When u have health issues and need information more accessible and u make it garbage for those of us already suffering @FitbitSupport

• 
  S. AI (@saisthelimitt) reported 35 minutes ago

  @googlehealth can y’all fix the running stats on the new app??? Firstly, I start the “Run” on my Pixel Watch 4 and once I end it, it somehow ends up as “Workout” on the Health App and no stats. I change it to Run and only GPS is displayed but no cadence. @FitbitSupport

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 38 minutes ago

  @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

• 
  noah🔸🌱 (@ShynyMagikarp) reported 39 minutes ago

  wow dude i did not realize until now how ******* bad @googlehealth is compared to the old @FitbitSupport app you can NO LONGER add custom foods. so ******* stupid. why remove this feature?

• 
  Kelli Bachman (@kabachman) reported 40 minutes ago

  My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.

• 
  Carole Williams (@CWilliamsK12) reported 41 minutes ago

  Someone please help! Neither @Google nor @FitbitSupport is responding.

• 
  S Selser (@SSelser) reported 44 minutes ago

  @FitbitSupport Thanks for selling out to Google. They ruin everything they buy. I hope you made a lot of money to **** over your loyal customers.

• 
  Gregory T Buggy Sr (@irishman1952) reported 45 minutes ago

  @FitbitSupport this google app is terrible i want the old one back or ill buy another device

• 
  Mandeep B 🚢 (@mandeepmusings) reported 46 minutes ago

  @BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app

• 
  Brad Newman (@bradmnewman) reported 47 minutes ago

  @clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.

• 
  jiminiowa (@jimmyd108) reported 47 minutes ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  Rakesh R (@rakeshmoorthy) reported 51 minutes ago

  @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

• 
  Harshad (@Harshad81545152) reported 53 minutes ago

  I bought a brand new Fitbit Charge 6 from just 2 weeks ago, and since day one it hasn’t charged beyond 45%. The battery is also draining extremely fast. I’ve cleaned the charging contacts and tried everything I can, but the issue is still there.@FitbitSupport @GoogleUK

• 
  MH (@Ms01251977) reported 54 minutes ago

  @FitbitSupport since the app undated to google health it no longer tracks my sleep. How do I fix it?

• 
  Khoa Huynh (@Khoa_Huynh) reported 55 minutes ago

  Is there a problem with Google Health data syncing since this morning Asia time ? @FitbitSupport

• 
  David Klein (@DavidKlein719) reported 57 minutes ago

  @googlehealth This may bethe worst App; so slow and inferior to the original by @FitbitSupport .