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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mattie Annetta Tyson
(@itsmemattiet) reported
@fitbit Another brand of fitness tracker because @fitbit is TRASH!
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Mattie Annetta Tyson
(@itsmemattiet) reported
@bigEton @fitbit Don’t be...you’re learning what I just found out...@Fitbit is TRASH. IF IT EVER COMES, RETURN IT!
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Kate Jones
(@K8Sue) reported
@FitbitSupport I placed an order on Monday and for some reason it says it’s in the Netherlands (my postal address clearly says UK) help please?
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Phil Verghis
(@phil_verghis) reported
@FitbitSupport Need help cancelling premium. Tried restore purchases, no luck.
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Tha Doc's In
(@tha_great4kay) reported
@FitbitSupport That link is only for quick replies I have no issue with those its when I try to speak to the watch and it translates what I say and sends it .....
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Yvonne
(@Yvonne89974618) reported
@FitbitSupport my Fitbit is not tracking my sleep accurately. This has always been an issue with this device, and I have been unable to remedy it. It records only a portion of my sleep time.
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NeumannGraham
(@NeumannGraham) reported
@FitbitSupport my Charge 4 does no longer auto recognise exercises and also keeps loosing gps half way through a long bikeride, REALLY frustrating. Tried all forum and help suggestions, don‘t work. 😫
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Mahshid
(@MahshidKar) reported
@sara_davis90 @fitbit I have the same issue as well. My purchase has been shipped on 4th still shows preshipment.
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Mattie Annetta Tyson
(@itsmemattiet) reported
@AraceliHurtado8 @fitbit Return it before it’s too late. It is TRASH!
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Shelley
(@Chiwilla) reported
@fitbit Absolutely atrocious customer service! Think twice before you buy a Fitbit product because when something goes wrong (which it inevitably will because Fitbit bands are terrible quality), you’re on your own, Fitbit Support couldn’t care less!
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Icca
(@La_Icca) reported
@FitbitSupport I'm not able to link the 3-month premium subscription I got with purchasing my new Versa3 to my account. Can you please help me?
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Frankie Condon
(@Frankie_Condon) reported
@FitbitSupport aria still not syncing. Help page says issue resolved but mine isn’t.
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Caleshea
(@CallieMarfurt) reported
@FitbitSupport Thanks for getting back to me. The problem seems to have sorted it's self out.
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MaCKiN aSS Dee
(@D3AND12A) reported
@FitbitSupport versa 2 heart rate monitor stopped working, I've tried everything. Help
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Mattie Annetta Tyson
(@itsmemattiet) reported
@haldankar_nami @fitbit Yes because @fitbit is TRASH!
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Shelley
(@Chiwilla) reported
@FitbitSupport Absolutely atrocious customer service! Think twice before you buy a Fitbit product because when something goes wrong (which it inevitably will because Fitbit bands are terrible quality), you’re on your own, Fitbit Support couldn’t care less!
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Mattie Annetta Tyson
(@itsmemattiet) reported
@runner8527888 @fitbit Yes because @fitbit is TRASH!
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🎄𝐷𝑟. 𝐷𝑖𝑎𝑛𝑒🎄
(@NCshopgirl) reported
I guess it would help if I tagged them! @FitbitSupport
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Adam Button
(@AdiButti) reported
@fitbit @FitbitSupport Can someone contact me ASAP? My father had contacted you about a broken Fitbit in warranty back in October 20. Still no fix? This is ridiculous and unprofessional!!!
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Mattie Annetta Tyson
(@itsmemattiet) reported
@fitbit Sitting here wondering why I bought bought your product because it is TRASH!
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Mattie Annetta Tyson
(@itsmemattiet) reported
@supersuperyon @fitbit That’s because @fitbit is TRASH
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Jan McIntyre
(@Mrsmac2000) reported
@FitbitSupport hello I have been given a brand new unopened Fitbit charge2. However it is not charging at all. Nothing coming up on the screen. Using original plug/cable. Tried on usb in Pc as well. Can anyone help?
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Olivia Churchill
(@isthatmyf_soup) reported
@FitbitSupport Your response didn’t help
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Mattie Annetta Tyson
(@itsmemattiet) reported
@Niladri_tweets @fitbit That’s just what they do! They got your money, you got a piece of crap that doesn’t work! Why because @fitbit is TRASH!
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Marie Moss
(@fairymoss) reported
@FitbitSupport I have already spoken to you on several occasions regarding this issue, after long drawn out attempts at solving this problem including resetting, uninstalling app reinstall you can't fix it and say its down to incompatibility with Sony.
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BAGGAGEBABE
(@baggagebabe) reported
@fitbit The absolute worst product and customer service on the planet. They do not honor the warranty they’re cheaply made. Spend the money and buy an Apple at least they will fix whatever
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Mattie Annetta Tyson
(@itsmemattiet) reported
@fitbit bought a Versa2 that has malfunctioned just after the warranty expired. The most you can do is offer a discount on another one and a free wristband? I spent 150.00 on your product, but I wouldn’t spend another dime. It’s TRASH and your policy is too! It is deplorable!
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Icca
(@La_Icca) reported
@FitbitSupport I've got a 3-month premium subscription. Can you please help me link it to my account? Please DM me
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DINGLEMUSIC
(@DINGLEMUSIC) reported
@FitbitSupport what steps? it's now rectified the original problem. but you said "follow these steps" and then didn't say what steps...
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Insta:@aceigh_medusa
(@Aceigh_Majesty) reported
There's nothing more disheartening than having a problem with a product like @fitbit @FitbitSupport charge 3 and you get sent from pillar to post because there's no service centre in your country, now I'm stuck😭😭😭