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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (46%)
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Online Features (17%)
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Errors (17%)
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Website Down (11%)
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Device Failure (6%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors | |
| Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jdxma17
(@Pencilart17) reported
@fitbit I bought an Ionic for over $200. It died 1 month after the warranty ended so I threw it out. Now I see there's a recall and I'd be eligible for a refund IF I HAD IT. I don't, so I'm not. I hope your company goes bankrupt. Rashes, fires, etc. GARBAGE! #fitbit
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TSoototheHoo
(@SoototheT) reported
@FitbitSupport Received an email that password on account was changed and to contact Fitbit support if I did not make said change. In order to use the chat option I would need to know my password and there is no option to speak with human via phone. Please help.
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anna
(@annerchist) reported
@shukribasiron @fitbit Try contacting the live chat support - they helped me with an issue I had with an email after this step!
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Jeannie
(@jeannie1202) reported
@FitbitSupport my Versa has fallen apart and I cannot get any help on line?
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Kevin Verkerk
(@KevinVerkerk3) reported
@FitbitSupport please help me cancel my subscription and I also don’t want to pay the first invoice. You should make this customer friendly! And impossible so people cannot change it. This is a reason people choose for different companies. What a shame.
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K Lod
(@kruti715) reported
@FitbitSupport @fitbit when are you expecting to resolve the battery issue with Charge5?!
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Josh
(@joshhostels) reported
Warning about @fitbit -- don't accept the free trials in the app because you might get billed anyway, and then get lost in a @Google customer service nightmare. The app is terribly buggy too. I need a refund but there is no way to do it and it's already a wasted hour over $20. 👎
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Magnolia
(@Marshmallow3UK) reported
@BrumPRgal @fitbit Did you get any help Rachael? I’ve been trying to find out about the code
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Paul Schofield
(@Scoie73) reported
@FitbitSupport Hi. My email address says it's not recognised when I try to log in Help please!
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Aileen Habbick
(@Ailsham) reported
@fitbit Please help not sure how to return a product please do not send me the link that explains the 45 day return I just need a label to stick to the box thank you 👍🏻
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Kevin Webb
(@kevinwebb1978) reported
@fitbit I have registered for the Ionic refund, but got timed out of the registration process after confirming my details. Should I be waiting for an email or it there a bigger problem?
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Andy Bolk
(@bolkster) reported
@fitbit The site is still not working. Customer service verified that my email address is correct but the site still says it is invalid. If you have verified that my information is correct why can’t you just send me the return kit?
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Ashutosh
(@ashutoshkhetan) reported
@FitbitSupport My sense watch purchased through @amazon near about month before through not working from last 2-3 days. Request if you can share next steps ?
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Jay Lewis
(@RevJJLewis) reported
@fitbitsupport So the ionic just stops working. I have to mail it back and wait for refund to process. What terrible customer service and a terrible product. Customer for 10 years.
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Dangermouth!
(@drhousecatmd) reported
@fitbitsupport I'm having trouble getting help with my Ionic recall, because I don't know the associated email. Someone was supposed to contact me but no one has. Why is this so difficult to resolve?
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RigbysMom:)
(@rigbysmom1) reported
@FitbitSupport i purchased a Fitbit Versa 2 on January 8, 2022 from Amazon. it has been working great till today. not the side button isn’t working. the device isn’t responding at all to pushing the side button. i scrolled thru the screens to look for a HELP feature and now the
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R. K. Bentley ⚔️🚀🔫👨🚀🛸
(@rkbentley) reported
@TheMisfitFarmer @fitbit @FitbitSupport So, 2 months later my Charge 5 hasn't been received due to a FedEx problem that I'm supposed to call them about? So glad my Inspire2 still works like a charm.
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Anup 🇮🇳
(@anupblr) reported
@fitbit My Ionic charging pin contacts had already got burnt. I had removed it from the Fitbit app a while back. I have registered for the recall but I am unable to complete step-3 of account verification. Can you please help?
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Eric Brucker
(@ericbrucker) reported
This tweet prompted a very nice @fedex agent to look into the package but was unable to help at all. Since @fitbit will not send the replacement until they receive the defective one, I guess I will need to buy a new one from somewhere else.
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Eilidh Carruthers
(@E_M_Carruthers) reported
@ShaunStent @GiftsAtEwood @fitbit I has this problem last night but it worked this morning I suspect it was very busy last night and the website could now cope I would try again today
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Michael Sandiford
(@MikeSan93) reported
@fitbit Hi, I put down for a refund via bank but have not recieved any further instruction after going through the discount process. Do I get an email later asking for details?
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Lori Anderson
(@LoriAnd65271002) reported
@FitbitSupport I don't have a problem with my Charge 2
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Kevin Verkerk
(@KevinVerkerk3) reported
He @FitbitSupport your membership management is horrible! I wanted to cancel my premium subscription before the trail ended. Couldn’t do it because it was not active yet (paid one). Now I receive a invoice and within the app I get an error when going to manage subscription.
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Magnolia
(@Marshmallow3UK) reported
@shane_phoenix2 @fitbit Did you hear anything Shane? I’ve tried to find out about the code but no help
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Yadhu bhushan
(@yadhubhushan) reported
@FitbitSupport Hi, I own a Versa 3 and I purchased it one year ago. It is now in a bad shape because of dial that is loosening and parting off. How could i get it repaired? How would i get the issue addressed by Fitbit service in India? Thanks in advance
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Melissa Wouk
(@melissawouk_) reported
@fitbit @CDNmiche Mine burned up a couple of years ago and the company offered to replace it with another Ionic or half off a newer model. I took the offer of half off a new fitbit. This issue should of been dealt with years ago. Fitbit knew this was a problem.
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Best Dressed Borders
(@BestBorders) reported
@fitbit @FitbitSupport hey I got scales for Xmas. Only used a couple times. it's adding a stone to my synced weight? number on scales is 1st lighter than number it generates on my phone? Old scales are same reading at fitbit scales so not sure how to fix. Had to manually input??
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Abhishek
(@morluc09) reported
@FitbitSupport your people don't understand the problem at all here is the case reference 43779994 and the same problem again Can you guys provide me a solution
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CounterCorp
(@CounterCorp) reported
from
Providence, Rhode Island
@Fitbit has announced it will issue a $299 refund for its recalled Iconic watches, which reflects the typical retail price when it was still selling them. The company, now owned by @Google, is also offering owners a 40% discount on a new Fitbit device, if they want to replace it.
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BoatyMcBoatface
(@BoatyMcBoatpoop) reported
Anyone else launched their piece of ****-bit across the room after it freezes up for the 100th time? #Fitbit @fitbit