Fitbit

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fitbit Outage Chart 02/19/2026 16:30

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Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  1. Errors (32%)

    Errors (32%)

  2. Online Features (23%)

    Online Features (23%)

  3. Website Down (15%)

    Website Down (15%)

  4. Device Failure (15%)

    Device Failure (15%)

  5. App Crashing (13%)

    App Crashing (13%)

  6. Sign in (2%)

    Sign in (2%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesCleveland App Crashing
United StatesSouth Plainfield Online Features
United StatesTucson App Crashing
United StatesGuilford Device Failure
FranceBrest App Crashing
GermanyBerlin Errors
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • frankie_mcstein Frankie Mcstein (@frankie_mcstein) reported

    @FitbitSupport sync hasn't worked since Monday. I followed troubleshooting online and now my Fitbit won't pair with the app. I enter the code, the app says it's taking longer than usual, then eventually it times out. Help!

  • AshMarieLewis Ashley Marie Lewis (@AshMarieLewis) reported

    @bettsontour @fitbit Hi! I upgraded from a Charge 2, and I think the brightness is very comparable to that, atleast indoors. I haven’t tried it outdoors yet. Sorry I couldn’t be of more help!

  • florenc74691069 florence (@florenc74691069) reported

    @DeepakChopra @tomsguide @fitbit Please don’t go down the Dr Phil road, Deepok

  • montetvcajun Monte St. Amant (@montetvcajun) reported

    @FitbitSupport How do I get my device to sync! It’s not working!

  • ShazF1981 Sharon Farquharson (@ShazF1981) reported

    @FitbitSupport Thank you resetting did work but now I’m not getting any notifications for phone calls or texts through my fit bit since resetting it, how do I fix this please

  • RahulSh06493523 Rahul Shukla (@RahulSh06493523) reported

    If you guys planning to buy @fitbit versa2. God!!! Please wait!!! Forget all your other bluetooth devices forever. There are 100 complaints of bluetooth and syncing of this watch on fitbit app ,but @FitbitSupport has no fix for this.

  • Norwayspruce8 Norway Spruce (@Norwayspruce8) reported

    @FitbitSupport hey, I hope you can help. My app won’t let me select anything on my dashboard. I need to log my food etc and I can’t select anything. Can you help please. Thank you

  • khan_kubla Shoib Khan (@khan_kubla) reported

    @FitbitSupport got a charge 3 which is telling me I have done 22000 steps today...I have just got out of bed! This isn’t the first time it has registered thousands of phantom steps. Any idea how to fix the issue?

  • melanie_white Melanie White (@melanie_white) reported

    @FitbitSupport I received my new Versa 2 (replaced due to an issue) but I do not have Zone Minutes anymore, just Activity Minutes. How do I replace Activity with Zone minutes?

  • inquisitor111 PublicTransport4All (@inquisitor111) reported

    @HarpSilver @FitbitSupport @on_lothianbuses Hi. No problem. We're not sure if a driver on another bus may be able to take it. If that's not possible handing it in to a police station might be the best option.

  • iamrohan18 Rohaaaann (@iamrohan18) reported

    .@FitbitIN @FitbitSupport I have fitbit charge 3. However, I am unable to fix the blank screen even after rebooting the device. The screen is not visible. Please help.

  • Speedynek Speedy (@Speedynek) reported

    Never thought it would be such an issue to cancel Fitbit premium. Why making things that usually takes 3 clicks to resolve hard? On top of it their @FitbitSupport didn't help at all so far... 🙄

  • Niccarowan Brandi Garrett (@Niccarowan) reported

    @FitbitSupport my fitbit won't sync. I have checked and made sure it's updated, I have restarted it, closed the app and re opened it. It keeps saying the red ! And won't sync. Help!

  • Officaljatman OfficalJatman (@Officaljatman) reported

    @FitbitSupport Let me tell you something, I have been battling and fighting with your team about heart rate drop. This is a similar issue in other users. It can't just drop suddenly during a long run. Their is no scientific explanation for that. It's 10 degrees and my arm is still moving.

  • emmajivamukti emma henry (@emmajivamukti) reported

    @FitbitSupport my inspire bought 3 dec 2020 has stopped logging sleep and strap has broken

  • DeanT5 Dean Stephen Turner (@DeanT5) reported

    @FitbitSupport Just downloaded the latest update and the app crashes when you look at your *sleep*. Please fix ASAP

  • managerdawn @ScoobysMom (@managerdawn) reported

    @FitbitSupport I am getting very frustrated with my Charge 3. Twice just recently it has completely shut down, even though it had plenty of charge. Both times it was on a long snowshoe hike. When I plug it in I get the happy face and wrong time, and no walk data for that day.

  • CoraMandragora MsMandragora (@CoraMandragora) reported

    @fitbit I got a sense for the holidays, and now it dies within hours. Your support team wants me go though the motions for another week, and kept sending me to the same trouble shooting I've already done. Please, I just want a working device? Help me??

  • pradeesh31 pradeesh (@pradeesh31) reported

    I am trying to find center for repairing the fitbit alta hr which is suddenly dead yesterday . I cannot find any support in website also the number they have provided is not working . Help me to solve the issue. @FitbitSupport

  • tom_macko Tom (@tom_macko) reported

    @FitbitSupport Hi - my Versa 2 stopped synching to my phone all of the sudden. Following the online guide didn't help, my phone can't locate the device even though both are charged and on. I factory reset the Versa and it's still not connecting, stuck on the start screen.

  • Barbara18316964 Barbara Shearer (@Barbara18316964) reported

    @FitbitSupport why all of a sudden am I not able to connect charge 3 via Bluetooth on my s10. Husband and daughters are the same. It pairs but does not connect. Help driving me crazy

  • JustMyT35340915 Just My Thoughts (@JustMyT35340915) reported

    @FitbitSupport y'all are the most difficult support team to contact. I have an issue & the Fitbit Community has zero answers. How do I reach y'all directly!?!? Your link doesn't work. Email address?? Phone #?? Where's the help when you need it?!? #unimpressed

  • Daartnell Conwolf (@Daartnell) reported

    @FitbitSupport please respond to my issue in the DM

  • anivar 𝗔𝗻𝗶𝘃𝗮𝗿 𝗔𝗿𝗮𝘃𝗶𝗻𝗱 (@anivar) reported

    @FitbitSupport No response so far, even after 24 hours for raising this in twitter. The issue is reported on 20th Feb. It is already a week without response

  • RahulSh06493523 Rahul Shukla (@RahulSh06493523) reported

    @FitbitSupport I have already done that . It didn't help though. I would request if you could please fix the issue in your software

  • sidshishoo SidShishoo (@sidshishoo) reported from PETROL BUNK ORR, State of Karnataka

    @FitbitSupport It hasn't yet .. It is still the same issue

  • Scotsjax Jacqui Hunter (@Scotsjax) reported from Wallsend, England

    Hello @FitbitSupport I am getting above error when I try to expand my heart rate information.i have tried rebooting my phone and switching blue tooth off and on?

  • smezeret Sebastien Mezeret (@smezeret) reported

    @FitbitSupport I have already tried 3 browsers. The problem is on your website. Your links create a loop. The download fitbit connect link doesnt start a download, it resirects to a help page. Can you send me a real/new download link? Thank you

  • DustinHume Dustin (@DustinHume) reported

    Returned another @fitbit Charge 4. This is the 3rd one where the heart rate monitor does not work now. Fix your firmware already! @FitbitSupport #fitbit

  • amichetti Adrienne Michetti (@amichetti) reported

    @FitbitSupport hi, is smthg going on w/ the Android Fitbit app? It has signed me out 2x today. On the most recent attempt to sign in, it tells me I have invalid email or password. However, I can sign in on the Web without any problem. Tried uninstall and reinstall. What gives?