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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (29%)
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App Crashing (20%)
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Online Features (18%)
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Website Down (14%)
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Device Failure (14%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Krysta Kluska
(@KrystaKluska) reported
@FitbitSupport my Fitbit sense is no longer turning on and I have had it charging to 2 days. Help!
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Nick Handley
(@MarketingManNo1) reported
@fitbit It’s a small issue but frustrating.
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Noreen Gallagher
(@jackgal4samgal2) reported
@FitbitSupport Hi, I got a fitbit sence a few weeks ago and unfortunately it is not charging. This is my second fitbit that I've had this trouble with. Please advise what I can do. Noreen
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Allister
(@the_allister) reported
@pramandaclark @fitbit My band broke while I was early in my service in Uganda. I reached out to Fitbit asking what I might do to avoid this common issue and they decided that since I wasn’t in warranty (it had just expired), they didn’t have to talk to me. I had hoped to count all my steps in-country.
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Samantha Edge
(@samantha_edge) reported
So far @fitbit app, @gmail app, @Google app all crashing on my Samsung S9. I see some people have fixed the crashing today by uninstalling Android System Webview, but I do not have that listed in my google play installed apps or my apps list under settings. So... hoping for a fix
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ankur Sarbhaii
(@ankur_sarbhai) reported
@fitbit @FitbitSupport @FitbitIN if the Ionic is advertised as waterproof then even after warranty period it should stay as waterproof . my watch was not working after swim and the support tell me that it is out of warranty - please do not alter property after warranty period
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farhan
(@BottomReds_90) reported
@ItsScarlettCole @FitbitSupport same issue @FitbitSupport. The app freezes the moment you tap on any of the indicators on the dashboard. E.g. sleep score
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Gaynor Riopedre
(@griopedre) reported
@FitbitSupport are there any service issues with the app today? Mine won't stay open. It shuts down after about 5 seconds. Have tried all the usual fixes with no success.
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Jeanmarie Davis
(@davis_jeanmarie) reported
@FitbitSupport my Fitbit charge 3 is glitching out. I rebooted it and still problems. Wrong time and otherwise not working. Please advise.
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Tara Bradberry
(@tarabradberry) reported
@FitbitSupport Hi! The app keeps crashing as soon as I open it. I've got a Charge 4, used with a OnePlus 5T, Android 10. Problem has been happening since yesterday morning.
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Jozef Krajnak
(@JozefKrajnak) reported
Hello @FitbitSupport this morning I stood on scale (Aria 2) and I almost got heart attack seeing that my fat level all of sudden jumped over 6%. Any idea what went wrong or how to fix it? Many thanks ☺
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DINGLEMUSIC
(@DINGLEMUSIC) reported
@FitbitSupport thank you. While waiting for you r response I uninstalled and reinstalled the app - all OK so far. I'll get back to you if the problem returns.
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Rebecca devin
(@Rebeccadevin7) reported
@FitbitSupport is the app down?
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farhan
(@BottomReds_90) reported
@FitbitSupport fix the ios app!!!
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Jon boy
(@jongood00) reported
@CitizensAdvice @MartinSLewis hi could you help me with this one as @FitbitSupport are just Palming me off I send a lot of money on this and it don’t work they have sent me a second hand one which obviously has already been send back I just want my money back
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Flyclops
(@flyclops) reported
@mamimaria @Yahoo @fitbit This sounds like the Android issue that was popping up? If you update your Android OS, that should fix it. If not, please feel free to contact us through "help" in Domino! so we can take a look for you.
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Squall Leonfart
(@AllgamesAreBad1) reported
@FitbitSupport hey, is there an issue with the App? As soon as I open it, it closes down again?
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CloinWedards
(@cloinwedards) reported
@FitbitSupport my charge 3 is flickering non stop between screen wake screen and home screen. Rebooting does not help, nor does reinstalling the tracker. I don't know what to do. I can't sleep with it on as it is turning on incessantly.
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mikegas
(@mikegas3) reported
@FitbitSupport I got in touch a few months ago, telling you how disappointed I was with the new sense battery life was. They it was lasting four days, and now after carrying out your recommendations it's down to two days. After owning four previous Fitbit watches 1/2
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Karen Anne Cartwrigh
(@karen_annec) reported
@FitbitSupport great support when I had a problem with my tracker, including the offer of either 50% off a new device or a complimentary replacement. My replacement arrived just over a week after I first contacted Fitbit. Well done!!
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Ceri Coffey
(@DangerWookiee) reported
@FitbitSupport I'm having problems with by Fitbit app on Android, it won't sync and the app closes within seconds of it opening, is there an issue with the app or is it just my device? Thanks
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Sinead Kavanagh
(@SineadK45698629) reported
@FitbitSupport my versa 2 keeps flashing logo, have tried the hold down button and wait but nothing working. Only had it for 3 months
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SkinEnvyLV
(@AlyssaM73850342) reported
@FitbitSupport how come when I walk 10,000 or even 12,000 steps, it tells me I walked 2.80 miles? I think something is wrong but I don’t know how to fix it. Please help
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The 2nd Class Citizen
(@Incognitologik) reported
@FitbitSupport Whatever! I have no expectation that you guys are going to help! Anything more than a form response would be surprising
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Carol Cornwell
(@Cornwell19C) reported
@FitbitSupport is there a new global issue with the Fitbit APP? Since last night my APP keeps stopping???? Tried restarting my phone several times, no luck. Tried force stopping the APP, it continues to run and stop. Any suggestions?
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Absar Showket
(@AbsarShowket) reported
@FitbitSupport the deezer app on my versa 3 is not working. It just prompts the activation code which i have already done. Also, I have already setup my account n all on the fitbit phone app.
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Surendra Dasila / The Living Tiger of Kumaon
(@dasila09) reported
@FitbitSupport Good Morning Sir, My Charge 2 display not working. Can it be repaired at Mumbai. The sensors are functional. Or it can be upgraded to Charge4 with some discounts. Regards
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DINGLEMUSIC
(@DINGLEMUSIC) reported
@FitbitSupport for daysnow I've needed to re-sync my Fitbit with the app multiple times each day. This morning it won't even do that. This has been an issue ever since the update a couple of weeks back. What do you suggest?
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Gabbi Byrnes
(@GabbiByrnes) reported
@KatticusTV @FitbitSupport It turned out to be an android system review update. I have a Samsung a10e phone. No way of knowing if this is your issue too. But maybe check it out
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FrangiPani
(@PaniFrangi) reported
@FitbitSupport I have received another email saying that Fitbit refuses to refund me for this subscription I never even knew I signed up for. I just simply accepted the free 3months you offfered me. Please can you tell me how I can speak with someone who will help me? This is getting ridiculous