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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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Online Features (23%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (13%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
 Onley |
App Crashing | |
| Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Dee
(@MikeDeeHere) reported
@FitbitSupport My Fitbit Charge 3 won't sync. I'm I'm using iPhone. I removed Fitbit from bluetooth devices. Restarted Fitbit. Now Fitbit won't appear under Bluetooth devices. Reinstalled Fitbit app too. Can't afford to lose several weeks of data. HELP!
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Leanne🦄
(@_L_E_A_N_N_E) reported
Hi @FitbitUK @FitbitSupport please can you help? My Fitbit Versa keeps freezing on different screens even if no buttons have been pushed. I have to hold down all buttons to turn it off. The battery is not even lasting 48hrs. I've checked the OS & the app says it's up to date.
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ramniklal fatania
(@ramniklalfatani) reported
@FitbitSupport I have checked my email. and this is what I had .We’re sorry to hear about your band issue. See s/warranty to determine if the issue qualifies for a band replacement. If you don’t qualify for a band replacement, please visit fitbit to view options for purchasing a new band.
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Jo-anne Lomax
(@jnoanne) reported
@FitbitSupport I have a new Fitbit sense, an iPhone 11 and sense controls does not work consistently, followed all the help, deleted and downloaded several times, all notifications are on? Thinking of sending it back? Can you help?
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Nachiket
(@nachiketkt) reported
@FitbitSupport I have messaged you regarding an issue i am facing. please reply soon.
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Rena_SanDiego
(@rena_sandiego) reported
@FitbitSupport WTF!! You're forcing me to change my password, then telling me that the reset link is invalid?? If you're going to be control freaks, at least let me know what I'm allowed and not allowed to use for a password!!! I'm trying to buy something from you!!!
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Camille Sanscartier
(@csanscartier12) reported
@fitbit @FitbitSupport I’m so disappointed and dissatisfied. You pay over 250$ for a watch that last just over a year and then they don’t help even if there clearly is a defect with the item. Will be spending my money elsewhere
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wear a mask,save a life
(@travelchica67) reported
@FitbitSupport bought versa2 today. Can’t download sp02 clock face. Tried all troubleshooting suggestions,please help
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Camille Sanscartier
(@csanscartier12) reported
@FitbitSupport @fitbit I need help I think my fitbit just randomly died on me 😭😭😭
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Tania Freezer
(@TaniaFreezer) reported
@FitbitSupport been unable to sync for over a month. Tried every option via forums and can see this is a common fault on the Charge 4. Help
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Emily Louise
(@EmilyNorthy) reported
@FitbitSupport hi - my Fitbit went totally haywire this morning and had now seemingly died 😔 any chance you can help figure out what’s wrong please?
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gem3960
(@gem3960) reported
@FitbitSupport well no support. Going today as I need a reliable device and have spent hours trying to fix this ....charge3.
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Aaron
(@dapowell8) reported
Thanks to the rep that told us to get an extended warranty though. This is our 3rd @fitbit that has broken just out of regular warranty. Hope we can actually use it.
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Sarthak Sharma
(@sarthak_shimla) reported
Its been around 2 months since I first reported issue with @fitbit Sense smartwatch (of intermittent restarts) with @FitbitIN and @FitbitSupport. Since then they haven't initiatited resolution process. Has anyone ever seen such a slow customer support ever?
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Deirdre Lawson
(@DeirdreYLawson) reported
@FitbitSupport Fitbit Sense charger not working!!!! I haven't even had this device a year! I've been a Fitbit user from the beginning. Is it time to go to Samsung Galaxy or the Oura ring? Help!
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✊🏽 Yvonne 💅🏽👸🏾
(@nubianqueen68) reported
@titbit @FitbitSupport My account on Fitbit has been robbed of over 28k steps! What ********!?
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deepak trikha
(@dmoss64) reported
@FitbitSupport Hi After trying to restart my divice with help from support spoke to your customer care executive Nala today , she claimed expiry of warranty which is ok . Am i to understand nothing can be done about the device now and it's redundant or something can still be done
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IN PUNK WE TRUST 🇨🇦🇨🇦
(@THEREELBROW) reported
@FitbitSupport Yeah this a script you read to not admit you guys are selling broken sense and versa 3's. I have already talked to support. They acknowledged that there is a problem and day they are trying to fix it but no updates to date have. Waste of money.
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Jimmy
(@jmrn1953) reported
@FitbitSupport I’ve had two Fitbits. The band has broken on both shortly after purchase, your product has cheap materials and is poorly made. #dontbuyfitbit
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tony murphy
(@tonymurphy15) reported
from
Louth, Leinster
@fitbit on to my 5th broken @fitbit broken strap absolutely crap so disappointed time to look elsewhere
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Kevin Lewis
(@kevin_sisb) reported
@FitbitSupport please help! 2 month old nspire 2 stopped syncing, followed all advice (remove from Bluetooth, reinstall, restart device, update app, etc.) Now it won't even pair with Bluetooth - lots of people on the forums have same issue! #Fitbit
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strange rock 'n roller
(@bigcomedown) reported
@FitbitSupport I'm so frustrated that ONCE AGAIN my screen seems to be going out on the Charge 3. This problem seems to happen to many users. my "normal" setting is barely visible - not visible at all outside, esp in sun. This is on normal or auto. Dim is black.
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Chloe Darcy
(@ChloeDarcy13) reported
@FitbitSupport My fitbit inspire HR won’t sync to my app, I’ve since disconnected the device and it won’t reconnect - could you please help with this thanks
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Melanie Raphael
(@MelRap) reported
@fitbit I have been reading Trustpilot reviews and the reviews are terrible! Before I buy another Fitbit, why do Fitbits last less than a year? My Fitbit is not working after less than a year!
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Kerry McCormick
(@KerryMc49688152) reported
@FitbitSupport contacted fitbit and did a live chat. Got a broken fitbit and it is only 10 months and was told it wouldnt be replaced...as a customer is fitbit not responsible for the manufacturer warranty due to it only being less than a yr old.
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tejal lodaya
(@tlodaya) reported
@FitbitSupport my fitbit versa is not working .. is there any service center @mumbai india
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Melanie Raphael
(@MelRap) reported
@FitbitSupport My Fitbit is barely a year old and the screen is no longer working, the battery life is also shorter. I am not the only one with this problem, my sister in law also bought a Fitbit at the same time, her Fitbit is also doing the same thing! I don’t want to buy a Fitbit every year.
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Abby Powell
(@abbspowell17) reported
from
Bexleyheath, England
@FitbitSupport is there a problem with the app? I can't get on it at all!
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Chris Manning
(@Manning4USCong) reported
@laissez_claire @fitbit Switch to @whoop I've had both and fitbit is garbage. Love my whoop.
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🇨🇦Leah Brown
(@crbrowniegirl) reported
@FitbitSupport Thanks @FitbitSupport for letting me know that although outside of warranty and your company has no fox for the 1000s of users with this problem...we get a 35% discount on buying more of your products LOL