Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (29%)
- Errors (26%)
- Device Failure (21%)
- Online Features (12%)
- Sign in (9%)
- Website Down (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bigastro
|
Sign in | 8 days ago |
 Gilbert
|
Online Features | 9 days ago |
 Reutlingen
|
App Crashing | 9 days ago |
|
Bangor
|
Device Failure | 9 days ago |
|
Charlotte
|
Errors | 11 days ago |
|
Tucson
|
Errors | 11 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Danielle Hartley (@DanielleeH23) reported@Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?
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Jason Gaylord (@jgaylord) reportedTech companies like @Google and @Fitbit still have the same problem with navigating COPPA and allowing kids to have access to devices. As a result, parents have to opt to lying about ages or not using the devices. Guess which they choose? #coppa #smartdevice
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Posing for Pink (@PosingforPink) reported@crossbosox @fitbit And whatโs even more aggravating is their @FitbitSupport boiler plate trouble shorting response when they know itโs a system issue. Issue has been reported since yesterday. And still no update or communication about a fix.
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Kelli Bachman (@kabachman) reported@FitbitSupport fitbit pixel is TRASH. After the last update it barely works. @fitbit
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Eneleak๐ท (@kaeleneak) reported@FitbitSupport my Versa 4 clock face isnโt working properly and Iโve tried to change it on the app but thatโs not working either. Whatโs going on?
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Rob Williams (@codeslubber) reported@Google just passed $4T in market cap. This week @Fitbit rolled out new sleep tracking and it's a complete jackass disaster. The old one I thought worked well. Now, the watch tells me one score, the app a different one, and apparently if you ever wakeup at all in the night you cannot have had great sleep (which is complete BS). Yes I know I already griped about this but here is today's new spin: if you are scoring things, and your scores whipsaw all over the place and are just pulled out of your ***, please just ***. Can I just get the data from the watch myself? next up, on @Apple I could and did, BUT the problem is those idiots admitted their monitoring of deep was not accurate because it would have taken too much battery to be correct. *** to them too!! #everythingisbroken
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Kind Transparency (@Afrye262632) reported@FitbitSupport Why would fitbit help me with my thermostat? It's fixed now.
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Scrumblebum (@scrumblebum1) reportedFu k you @FitbitSupport useless. I just updgrqded after not having one and now yuu are changing everything and this is not working under Google. Bloody useless. Shoukd have known better than get an inferior product!!!!!
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เฆ แฆ (@Zoe24354074) reported@FitbitSupport Hi, Iโve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.
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Phil Baines (@Findel) reported@madebygoogle @FitbitSupport Can you help with this?
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Victoria Gleeson (@LadyGus) reported@FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and Iโm having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?
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Khoa Huynh (@Khoa_Huynh) reportedActivity and sleep is not synching to the correct time when shown on the app. Please fix your back end systems. @FitbitSupport
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โฑษโตรโดโฑครเธฟ (@pecosROB) reportedHey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP
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Jessica Young (@Jessicayoung_99) reported@bookishbish @FitbitSupport Day 8 for me since this issue popped up
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Posing for Pink (@PosingforPink) reported@Besenovsky @FitbitSupport What specific steps are you taking to resolve the system error and communicate with your customers/subscribers?
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pissdrinker (@pissdrinker7886) reportedLife is unfair. @apple my iPad broke can I have a refund. It was going strong until this morning when I opened the Fitbit app and it **** it's self. @FitbitSupport I want compensation your stupid app broke my iPad and my watch stopped working for no reason it was going strong too
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Rich Balgowan (@RichBalgowan) reported@fitbit please fix your app !!
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Harikrishna (@_harikrishna_) reportedHey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?
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Ken Manzel (@ken_manzel) reported@payelhati2907 @madebygoogle @FitbitSupport Iโm having same problem with my charge 6. Unresponsive, troubleshooting tips donโt work. Iโll put it on the charger and itโll show it still has a significant amount of charge on it. No help from Fitbit support. How do I fix this?! Itโs become unreliable and useless.
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Christine McDonald (@Clubby_R8) reported from Gold Coast, QueenslandDamn stupid @fitbit keeps freezing on me. The only way I have managed to find to fix it is uninstall the app and reinstall it, plus try and turn the actual watch off. I am starting to wonder if its slow stuffing up ๐คฆ๐ค @FitbitSupport
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Paul DeKraker (@DeKrakhead) reportedHey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.
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Danielle Hartley (@DanielleeH23) reported@FitbitSupport when are you going to fix the app notifications itโs been ages now everyone is having issues it needs to be sorted
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Mat (@mirko_atlas) reported@FitbitSupport Fitbit 4.58 issue
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Justin (@crossbosox) reported@IamEveryDayPpl @fitbit Mine would log 2 bfast items then when I tried to add what I was going to have later in the day it deleted bfast. Ha. Def a first world problem but V irritating!
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Emirynn ๐ ใ@Nostalgitismใ (@EmirynnNTSC) reported@Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?
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Potkin Azarmehr (@potkazar) reported@FitbitSupport I can not emphasize enough how **** your support is
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Diane (@SoCalValleyGal) reported@FitbitSupport I've done everything I can to try to fix the problem, I'm not the only person having the problem, ever since Google took over apparently that's when the problem started.
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Jessica Young (@Jessicayoung_99) reported@FitbitSupport Can you fix this please? Itโs been 2 days.
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๐ธ๐ ๐๐ ๐๐๐ โ๐ ๐๐ ๐๐จ๐ค๐ป๐ (@AJ_OnTheRoad) reported@FitbitSupport Trying to lodge a (late) Ionic recall for refund & keep getting passed from Customer Services to the Recall Dept & back again as neither can fix the other ones issues. There is an impacted Ionic on my account, I provide the ref number, then says it's not connected.
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Ruthy Corbett (@Ruthycorbett) reported@FitbitSupport It is not working no one is talking to me on facebook messenger. Please is it possible to synch aria scales to the new version of the app?