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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (23%)
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Device Failure (21%)
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Website Down (18%)
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Sign in (15%)
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Online Features (13%)
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Errors (10%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Fort Lee |
Website Down | |
| Englewood |
App Crashing | |
| Zanesville |
Sign in | |
 Reading |
Errors | |
| Charlotte |
Website Down | |
 Berlin |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Pearl Romero
(@SD_LeftHander) reported
@FitbitSupport Thank you for the link. I checked. My phone & OS are compatible but I still have a black screen on my Fitbit. I've tried multiple ways to fix it. So far nothing is working.
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monika
(@alternatehamlet) reported
@FitbitSupport I guess that's not entirely fair. The first several times, it was in warranty and you sent me a replacement original Sense and then it developed the same issue, and you denied it was a software error caused by trying to account for the 8' flight of stairs in my house.
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shige5454
(@shige5454) reported
@FitbitSupport @FitbitSupport Restarting the device while connected to the charging cable also had no effect.I purchased the device from Amazon, and the purchase date is July 12, 2024. I am a user in Japan.Please extra help for me.
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shige5454
(@shige5454) reported
@FitbitSupport @FitbitSupport Restarting the device while connected to the charging cable also had no effect.I purchased the device from Amazon, and the purchase date is July 12, 2024. I am a user in Japan.Pleasee extra help for me.
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Carmen
(@portcitynative) reported
@fitbit @FitbitSupport When are you going to fix my streak? You made me sync to Google & took it away now I’m at 57 days & before that I was close to 600. You said you were aware of the issue & now you’ve stopped responding! Please fix it!
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Jessica
(@bayjb) reported
@FitbitSupport Hi there. I think the screen on my Charge 5 died. I’ve tried following some of the troubleshooting steps but need some extra help please.
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Michelle 💙
(@chellegall) reported
Help @FitbitSupport @fitbit My son’s strap has broken - within 10 weeks of starting to wear his Fitbit - help!
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Vicki
(@vickilcastro) reported
@FitbitSupport help. I’m a premium subscription holder. My app isn’t working barely any of the different categories are showing any activity. I tried to get chat help and it says not available. Please this has been a ongoing issue now for months and I was hoping an update
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Vicki
(@vickilcastro) reported
@FitbitSupport help. I’m a premium subscription holder. My app isn’t working barely any of the different categories are showing any activity. I tried to get chat help and it says not available. Please this has been a ongoing issue now for months and I was hoping an update
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Chris
(@hiriseclimber) reported
@FitbitSupport Having blank screen issue w/ Versa3 Won’t reset and your support number sends me to Verizon & I can’t get through What’s the deal with your support Id like a person not a damn chat
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Chris
(@hiriseclimber) reported
@FitbitSupport Having blank screen issue w/ Versa3 Won’t reset and your support number sends me to Verizon & I can’t get through What’s the deal with your support Id like a person not a damn chat
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Morgan Sydlowski
(@Morgan713317) reported
@FitbitSupport Hi there — my Versa 2 stopped working after a recent swim in saltwater. I didn’t go very deep and understood it was water-resistant. I rinsed and dried it after, but now it won’t turn on or charge. Can you help or advise on a replacement?
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bhaskar yarramallu
(@phaniyarramallu) reported
@FitbitSupport My fitbit charge5 is not working. When iam charging it On but it not working after that and not connecting to device also
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Sean Vialle
(@vialle01) reported
@FitbitSupport I bought a charge 5 Dec 2022. I’ve never had a bad drop or bump. Never showered with it or swam. In the last 6 months, it now turns off for no reason, half the functions aren’t available, like ECG, and it’s not even 3 years old?
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Kathleen A. Lynn
(@KathleenALynn) reported
When you call @fitbit @FitbitSupport for help and they keep stranding you on hold!!! Answer the phone. #DoYourJob
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Melissa Milligan
(@melmilligan) reported
@FitbitSupport is there some reason why you guys are being deliberately obtuse and resistant to helping me? I’ve been conversing with someone over on Facebook trying to get a replacement from my broken Fitbit.
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Alan
(@AlanJClark2) reported
@FitbitSupport A week or so ago I got a notice I needed to upgrade my sw on the device. Follow steps, could not get past "agree..." Can't login to fitbit . please help it's a Sense 2
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Susan Gorham
(@gorhamsd) reported
@FitbitSupport I am having major issues with Inspire 2. On chat the agent advised to remove Inspire 2 and reinstall. Now it is asking for 4 digit code which is not displaying. HELP!
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Logan Jackson
(@xloganjacksonx) reported
@fitbit @madebygoogle @Google Pixel 9 Pro XL user here and Pixel Watch 3 user. Not having the ability to see active calories burned as a field is EXTREMELY DEMOTIVATING. Total calories burned including your BMR doesn't tell any user ANYTHING if I want to check immediately how many active calories I have burned. This is my and many others main motivators and I would suspect turning many away due to a simple metric it would take your team no time to create. You have no idea what your active c calories are. Don't tell me to check the exercise specifically because that doesn't account for active calories burned outside of exercise. Please fix this.
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Logan Jackson
(@xloganjacksonx) reported
@fitbit @madebygoogle Pixel 9 Pro XL user here and Pixel Watch 3 user. Not having the ability to see active calories burned as a field is EXTREMELY DEMOTIVATING. Total calories burned including your BMR doesn't tell any user ANYTHING if I want to check immediately how many active calories I have burned. This is my and many others main motivators and I would suspect turning many away due to a simple metric it would take your team no time to create. You have no idea what your active c calories are. Don't tell me to check the exercise specifically because that doesn't account for active calories burned outside of exercise. Please fix this.
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sunsetlover
(@_sunset_lover7) reported
@FitbitSupport is there a problem with the app? Fitbit App is not synching with my Luxe tonight….
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TD
(@SentientTD) reported
@FitbitSupport is ****. Worst products ever.
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Paulo Ferreira ❌️ 💩🔎🇵🇹🇪🇺
(@pfrr) reported
@FitbitSupport thank you for "frying" up my charge 6 with your latest app look. Not syncing, installed app twice, tried to pair the tracker 4+ with "something went wrong". Every single time you make a change everything goes down the toilet!
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Chelsea Anderson.♥️
(@ChelseaAMusic) reported
@2drinks2many @FitbitSupport I can sign in but can't sync my watch at all so messed up!!! 🥺
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Brandin Waffle 📸
(@2drinks2many) reported
@ChelseaAMusic @FitbitSupport Yea I noticed. Followed all the troubleshooting ****, worthless. :(
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Chelsea Anderson.♥️
(@ChelseaAMusic) reported
If your a Fitbit user like me be prepared for the app to not let you in due to a server error & don't expect @FitbitSupport to help you cause they won't even message you back to let you know what's going on!!! 😡😤
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Chelsea Anderson.♥️
(@ChelseaAMusic) reported
@FitbitSupport the app is down can't even sign into my account like so messed up thanks for giving @Google complete control of your services!!! 😡😤
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Irene
(@ReniBhardt) reported
@FitbitSupport I’ve noticed issues with my Fitbit battery charge since the app was updated: e.g. Fitbit says 100% battery charge vs app says 52% after sync. Thus, battery goes out often because I don’t know the true percentage. Help!
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Chris Mestaz
(@ChrisMestaz) reported
@madebygoogle I got a #FitbitAriaAir and for the last 18 days it has not synced and I have tried repairing it to my app and phone and nothing works , what can I do? Not even @FitbitSupport responds to me and I'm getting annoyed #HELP #help
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Rusty Shackleford
(@shackleford_2) reported
@Fitbitsupport Having problems syncing with my iPhone and iPad. Fitbit hasn’t fully synched for a few days now. I’ve tried everything. Is there an outage?