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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (28%)
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App Crashing (20%)
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Online Features (16%)
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Sign in (12%)
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Website Down (12%)
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Errors (12%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Köln |
Online Features | |
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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MissAnthrope
(@MissAnthropeDFW) reported
@fitbit @jess I care more about a working Sense device than a clock face. Some of us value function. Clearly not FitBit or @FitbitSupport . Worst customer service ever. Device that doesn't work for crap. And ad campaigns that outright LIE about what devices can do. FITBIT SUCKS!!
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Al-Nour
(@Q8lady88) reported
@FitbitSupport If i have issue with my fitbit versa 3 it locked and should open with i phone but i forget passward and i erase the watch from my account to install again but this not worked please i need your support
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Ankit Maheshwari
(@ankitvgsm) reported
@fitbit - I ordered a watch which was not delivered , raised a case 1 month ago ...Support is always coming up with different reason and now have stopped completely ...pretty poor from a company which charges 20% premium for its products ...never again
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Bill Braaten RN
(@BillBraaten55) reported
@FitbitSupport can't see in sunlight, user forums useless, no luck adjusting brightness FIX ME
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Gifford Rocha
(@gifford001) reported
@fitbit you sell your products in India but is there no service center in India. What if my watch is out of warranty and has a broken screen where do I get this fixed? Tried @FitbitSupport but all they recommend is for something that is software based. I have a hardware issue.
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Debbie Haslen
(@jig678_rudd) reported
@FitbitSupport my versa2 will not pair with my phone. I have tried several times but it keeps saying there’s a problem. The number comes up on the screen when it finds the Bluetooth but it then will not sync. I have tried to delete the device and start again but it still will not
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Danielle
(@charagirl33) reported
@FitbitSupport Hello! Your team was supposed to contact me today to check if my Fitbit is in warranty. I contacted you guys on the website around 3:15p Eastern. I haven't heard back yet and I'm concerned I won't get a response. Any chance you can help?
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Joyce Mogweng
(@Mogweng_joey) reported
@FitbitSupport @fitbit the versa lite is ****, what a waste of money. It switches off and won't switch back on at 80% battery.
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Benjamin Tayehanpour
(@konaya) reported
from
Danderyds Kommun, Stockholm
@FitbitSupport The recent firmware update for my Ionic seems to have rendered the pulse sensor inoperative. Is this a known issue?
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carlos m
(@Cmat86) reported
@fitbit you need to fix your app or give us the money bag, latest update is a complete mess ...what's are you guys doing!!
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Diego Frisón
(@diego_frison) reported
@FitbitSupport hi, I’m trying to set up the wallet on Ionic from my iPhone X but I’m getting an error “unexpected error” I’ve tried several times and different days but still the same. Any idea? Thanks :)
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Suhaila
(@SuhailaSKB) reported
Wow @fitbit has the worst customer experience. Anyone else?? Bought mine, 2 mo later battery wasn't holding a charge, contacted support several times, told me to turn off all settings including HR (??) but won't replace. Now warranty is over, it died, told me to buy a new one..
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Tim Eliason
(@tseliason) reported
@FitbitSupport Hi, the band loop broke on my Fitbit Alta HR. Can you help?
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TANILA
(@taniladesilva) reported
from
Melbourne, State of Victoria
I've been using Fitbits for 6 years from their very first HR monitor to the Sense which I use now. My favourite was definitely the Ionic for my purpose which is primarily an active lifestyle. The Sense battery is terrible and the HR does not pick up as well 🥺 @fitbit
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Michelle Gilleney
(@Sirenmedea) reported
@fitbit HELP! VERSA 2 flashing and blinking, looks like old school bad tv reception! Tried soft reset and factory reset. Nothing changed 😭
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Kirsten Joan
(@Kirsten143) reported
@FitbitSupport sleep tracker isn’t syncing is there an issue?
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Gregory R
(@GregSRobert) reported
Really impressed with @FitbitSupport Within 26 hours after having a critical error on my fitbit, I have a new one on my wrist
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Arieth Ninja
(@AriethNinja) reported
I feel bad, But I really need a break From my @fitbit. I didn't have this problem with my versa, But my sense? More and more I **need** it off. I have even taken it off in my sleep, which was weird. I dont know why. But the part under the watch feels really weird
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Waider
(@waider) reported
Somehow managed to create an exercise event on my @fitbit that crashed the app and now I can’t do anything with it - edit, sync, share all crash the app 100% reliably. Obviously if I was a m4d h4x0r I’d figure out some way to exploit this to, I dunno, burn my own phone 🙄
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Diana 🇨🇦
(@MsDee73) reported
Riddle me this, @fitbit. My house is 1 1/2 stories; my bathroom is on my top floor. I must've went up and down 14 stairs at least 10 times today, but my tracker says zero. Why is that?
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Kyle Ladd
(@NXMVD92) reported
@fitbit your wallet system is an EXTREME disappointment. Like more disappointing than any other electronics I’ve ever used… you don’t accept USAA, NavyFederal, Venmo debit or cash app debit. When I look at the list of banks you DO accept, I’ve never heard of them. Fix it.
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👾🤜🏻🤛🏻🧐
(@dammit_collins) reported
Well, it's been a full month since @fitbit @Google said they'd get back to me about an escalated support issue, and it's not happening. Remember that when you're shopping health trackers - Fitbit doesn't care if they ruin your purchase just to force to you buy more.
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Sondra Keckley
(@SondraKeckley) reported
@FitbitSupport wanted to give feedback on bad design for magnetic clasp on Luxe stainless steel mesh band. Sticks to any metal, causing to loosen band or fall off wrist! Easy to lose or thief to walk around with magnet and easily steal!! Horrible design.
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BitBlock Systems, Inc. - Call us 604.629.8338
(@bitblocksystems) reported
Hey @FitbitSupport - calling you guys out here. I don't need help, I've given up after the last experience. I've bought a Garmin, but as promised, the reasons are now documented. You did get me started on the road to fitness but you've let me down too often. So long, farewell.
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rachel ♡’s alex 🇵🇸
(@lirryluvbot) reported
.@FitbitSupport can you help me fix my moms fitbit versa lite? your live chats suck.
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Kim
(@klachance18) reported
Ok, @FitbitSupport I've got a 001 error screen on my Charge 3. I've been to the support community and tried restarting - no go...I'm out of ideas. You got anything brilliant?
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MissAnthrope
(@MissAnthropeDFW) reported
@FitbitSupport I "replied" to you via email multiple times since YOU started the email string on 7/10 to see if the "issue" was resolved. It WAS not and IS not. And today... I finally heard back nearly a month later (Really?) and it wasn't even about the right issue!
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Stephan Roth
(@adeeqa) reported
@FitbitSupport In other words: Fitbit only counts lengths, but DOESN'T break down the progress or show SWOLF, both of which were already tracked by my Samsung Active Watch 3 years ago...? Hmm... Are you guys at least working on enabling this? The functionality does exist for walks...
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laura
(@ldmias) reported
@FitbitSupport can you help me set my versa3 to add day sync. I can never use find my phone etc as isn’t syncing automatically . Thanks
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Kelly Long
(@kellylong21) reported
My @fitbit Sense notifications disconnect every night. Told them about the problem and they said to force quit the app so now I have to do that every morning to receive notifications on my smart watch. Really disappointing.