Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (25%)
-
Errors (24%)
-
Online Features (21%)
-
Website Down (14%)
-
Device Failure (12%)
-
Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
| Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Alf Olsen
(@Subtraksjon1) reported
If your @fitbit break down, you will have no support from @FitbitSupport
-
c
(@dduurrgg) reported
Oop my tweets were protected when I sent this but now I’m public, pls help @FitbitSupport 😩
-
.
(@Kronicccc) reported
@FitbitSupport hey my fitbit charge 4 peice completely snapped off while i was sleeping, its just over a year old and I havent used it much, can I get a replacement? Ive read this is a common problem with this model
-
Elizabeth Brown
(@ELIZCF18) reported
@fitbit How about some customer support for your Charge 5 ? I keep getting the royal run around and put off with generic messages that are zero help!
-
Tiffany John
(@tiffylou77) reported
from
Virginia Water, England
@FitbitSupport hi, I'm suddenly having issues charging my fitbit versa 3. I've tried the cable on every compatible USB charger and battery pack in the house and none work. Is this an issue following the update? Thanks
-
Robert Clarke
(@robwhclarke) reported
@FitbitSupport wont be using fitbit again after this refund process for ionic, no help on phone or chats. I now have a disabled watch and no compensation
-
ΩMEGA.
(@Neca_3) reported
@FitbitSupport on going issue, it's 1030am I woke up at 700am, went to the gym, did some weight training and 15 min walk on the treadmill. My Fitbit states I've climbed 38 floors. Does my versa 3 detect an incline on the treadmill?
-
.
(@Kronicccc) reported
@jacobcoker @fitbit They have terrible customer service and their products always break right after warranty is over based on my research after what happened to mine. I’d honestly just buy with a different company.
-
Meg
(@RamblingMoth) reported
@FitbitSupport I can't send a screenshot of what doesnt exist... You can't assist further. You don't have simple, readable, watch faces. That's it. That's the issue. Make accessible faces with readable numbers in one line without clutter. That's how you fix it.
-
Katy Jane Rothwell
(@KatyJRothwell) reported
@FitbitSupport the screen on my versa 2 is not responding to touch. I have restarted it several times and charged it. Please help.
-
TGG303 Jacqthew
(@Thegoodbyegirl1) reported
@FitbitSupport Updated my OS to android 13, pixel 4a, now my charge 4 has stopped being connected via Bluetooth, rebooted C4 & phone & nothing happening :( is there an issue???
-
Janette Silleck
(@nettegoeddie) reported
@FitbitSupport My four-day old Versa 3 didn’t sync all my data last night. I’ve uninstalled and reinstalled both the Versa 3 and the app. Please help.
-
W cann
(@willcannock) reported
It appears my @fitbit has broken a month after the warranty ended 😭 Says it’s waterproof but seems to have fried in the sea… Still seeing if I have any options but looks like a sure-fire way to stop me from returning to @FitbitUK !
-
Arden Grant Pryce
(@ArdenGrant) reported
@FitbitSupport Help. I got my Replacement versa to yesterday August 27. However it is not showing me the active zone minutes icon only way active minutes icon how can I get the active zone minutes icon on my device?
-
Balaji
(@Balaji39523561) reported
@FitbitIN @FitbitSupport @GooglePlay I am trying to purchase Fitbit premium for deeper insights, but payment gate is only via Google play & it is failing everytime . Please help Error,please try different payment or try again later [OR-PMSA-05]
-
Dan Sadicario
(@danielsadicario) reported
@fitbit After just 2 years, my @fitbit Versa 2 crashed; I was told it could not be fixed. 100s of people online saying the same issues about Versa 2. I was given 35% discount for next one, but only to purchase ANOTHER Versa 2. They offer NO HELP to buy a newer model that actually works
-
Ariana Pollack
(@arianapollack) reported
@FitbitSupport I sent my fit bit back to you on August 15th. It was received the 22nd. I STILL do not have an update and EVERY CSR tells me something different. I just want my NEW device. Can SOMEONE help!?
-
Nigel Simpson 🔴⚪🔴 💙
(@S1mpson) reported
@FitbitSupport hi i have a charge 5 and have not any trouble until the last couple of weeks , now when im running i keep getting a message saying something like GPS unavailable. It does it most times now, is there a solution to rectify this please ?
-
IseultC
(@c_iseult) reported
@FitbitSupport chat service not working and trying to order a replacement for defective product?
-
Dan Sadicario
(@danielsadicario) reported
After just 2 years, my @fitbit Versa 2 crashed; I was told it could not be fixed. 100s of people online saying the same issues about Versa 2. I was given 35% discount for next one, but only to purchase ANOTHER Versa 2. They offer NO HELP to buy a newer model that actually works
-
Axs Reddy
(@ReddyAxs) reported
@Google @fitbit No no no google may be get your forget password **** figured out. Can’t do #software don’t go #hardware
-
Ciaran Donnelly
(@DonnellyJCiaran) reported
@FitbitSupport I have a versa 3 and when driving short distances, I can see my watch counting steps while I am driving. It clearly has a problem. I have restarted many times, but to no avail. Please assist. The watch is no good, if it is not recording properly
-
Arden Grant Pryce
(@ArdenGrant) reported
@FitbitSupport my Fitbit versa two ent bad and it was returned 07/22. After waiting one month I got the replacement August 27. I am not able to get there active zone minute icon on the device please someone tell me what to do. All I am seeing is the active minute icon.
-
Bobbe Innes
(@BobbeInnes) reported
@fitbit Please help get a resolution to my Fitbit Sense continual problem. Struggling for months to get it corrected.
-
ʚ romy ɞ
(@jiminliker2002) reported
@FitbitSupport help
-
BrendaCrawford
(@bcrawfo299) reported
@fitbit please send me a new Fitbit or my money back. This has been going on for a month now and no help from Fitbit support!!!!!!
-
Shiv
(@shvd_t) reported
@FitbitSupport Seems your refund process is broken. The agents were incapable to provide an update after several follow-ups! Pls escalate.
-
Jacob J Coker
(@jacobcoker) reported
@fitbit I will… But I have 10 times. It’s a lost cause with you people. Send me my broken watch back!
-
Monica Lara
(@monikalaraarias) reported
@fitbit 3 months ago I bought a sense and it is not working. can replace ?
-
Eric Mei
(@mei_eric1) reported
@FitbitSupport @FitbitSupport You would offer a discount instead of actually fixing the problem, but why would I want to buy another Fitbit product if that is the quality of product now acceptable? Please provide me a reasonable solution to fixing this issue with this defective product.