Fitbit

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The following chart shows the number of reports that we have received about Fitbit by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Fitbit Outage Chart 12/06/2022 11:50

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Sign in 45.32% Sign in
  • App Crashing 21.61% App Crashing
  • Online Features 12.05% Online Features
  • Device Failure 7.65% Device Failure
  • Errors 7.07% Errors
  • Website Down 6.31% Website Down

Live Outage Map

The most recent outage reports and issues originated from:

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PanamaPanamá Website Down
United KingdomNottingham Device Failure
United KingdomLondon Sign in
GermanyFrankfurt am Main Sign in
SpainMaspalomas Sign in
GermanyKamen Device Failure

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:
  • daudjafery Daud Jafery (@daudjafery) reported

    @fitbit Why fit bit application and website is down and unavailable for login in Pakistan for almost 4 days a week?

  • Yazmin_trueman Yasmin Trueman (@Yazmin_trueman) reported

    @FitbitSupport Hello. I'd like some help with my order. I placed it on 28th November. Tracking isn't telling me anything. Please help!!!!

  • drvoice David Voice (@drvoice) reported

    @FitbitSupport Hello Fitbit Support - of course i have done all the suggested fixes. I don't feel you are reading the room well here - the problem is that the android update means that Samsung Flip and Fold won't sync to fitbit. end of story.

  • Lisas_bbs Lisa’s beauty body shop (@Lisas_bbs) reported

    @FitbitSupport I am having an issue with my Fitbit Charge 3. This is the second time with the same issue where the screen does not work. I can not get a replacement but offered 35% off a new watch but can not purchase a charge 3/4 on the site.

  • huddie71 Paul Anderson (@huddie71) reported

    @FitbitSupport @ChristosKonst17 We're all having this problem with Samsung phones and our Fitbits since updating to Android 13 and OneUI5. We've done the troubleshooting steps many times. This is a known issue with no user workaround, so @FitbitSupport need to work with Google and Samsung on a resolution pls.

  • Tim_Patel Tim Patel (@Tim_Patel) reported

    @SamsungMobile @FitbitSupport sync problems with fold phones and andriod 13 contine. Fix it or stop scamming customers!

  • rajikjhaveri Rajik Jhaveri (@rajikjhaveri) reported

    @FitbitSupport I tried to call them a few times..there is no response...anyway you can help?if they can call me?

  • gyakhoe GS (@gyakhoe) reported

    In my @fitbit versa 4, I get fitbit pay notification (double tap to pay). Even though I haven’t setup my wallet, and I’m in Nepal. Pls fix this, checked online no solution yet. @FitbitSupport

  • ChristosKonst17 Christos K (@ChristosKonst17) reported

    @FitbitSupport @drvoice @FitbitSupport the problem is widely reported online. We all did the troubleshooting steps and many contacted support. It's not working. My wife had Samsung Flip and I have Fold 4. Fitbits just stopped communicating. Please fix!

  • Maggie_Roch maggie m 🦎💼🕷💃🇪🇺 (@Maggie_Roch) reported

    @2LuckyJs @FitbitSupport @Android Exactly the same here. Would be good if they could at least acknowledge the issue is widespread!

  • Maggie_Roch maggie m 🦎💼🕷💃🇪🇺 (@Maggie_Roch) reported from Rochester, England

    @FitbitSupport is there an ETA for a fix on the Android 13 update issue for Samsung Flip phones? Unable to synch charge 5 for days now. @SamsungUK any ideas? #Fitbit #Android13

  • PhoenixRisingTH Tonja Hetrick (@PhoenixRisingTH) reported

    @FitbitSupport @drvoice Fitbit Support, please get with the program. The problem doesn't lie with the consumers. The problem is Samsung foldable phones + Fitbit + Android OS13 = failure. All the standard trouble shooting advice is useless until Fitbit updates programming.

  • drvoice David Voice (@drvoice) reported

    @FitbitSupport @fitbit @FitbitUK - Like many others with a Samsung Fold or Flip - having done the Android U13 software update my fitbit is now unusable on my device as it won't sync due to some bluetooth stack issue. Help please or Garmin for Xmas

  • AJ_tweeted AJ (@AJ_tweeted) reported

    @fitbit @FitbitSupport @FitbitIN my new #Fitbit #inspire2 screen doesn't wake-up on raising the wrist. It used to do earlier. I have checked all settings. Don't know what happened. Please Help.

  • ___malcolmX___ مالكوم X (@___malcolmX___) reported

    @txteva @Jaztvs @FitbitSupport You got that right. Yet, Fitbit support don't have any idea about the issue and act crazy about it.

  • Emily12838703 Emily (@Emily12838703) reported

    @FitbitSupport I have had a hard time getting the support I need over the phone and via email. My fitbit keeps failing to charge and I have been unable to use it for a meaningful length of time for over a month. Now the strap and its attachment hvd broken.

  • 2LuckyJs New Age (@2LuckyJs) reported

    @FitbitSupport I've done every troubleshooting item listed. The problem is that I can't even add my Fitbit device to the app because of the issue. This is 100% a known Fitbit/Samsung issue and has been known since Beta version. No DMs for this issue so others can benefit from the help

  • Rebecca12185033 Rebecca Shaw (@Rebecca12185033) reported

    @fitbit @FitbitUK i have a versa 2 and ive had it since the beginning of 2022. Very disappointed to report that it's started faulting, touch screen isn't responsive and display is faulting. This after my ionic was recalled too! Tried all the recommended resets. Poor products!

  • keatinglomas Keats (@keatinglomas) reported

    @FitbitSupport Poor response.... surely you must be aware of this issue.

  • distinctchat Ben @ distinct chatter (@distinctchat) reported

    @FitbitSupport My Versa 3 won’t turn on. It is fully charged and I’ve pressed the button down for 10 seconds as recommended on your website. What can I do to fix the problem?

  • clairebloss Claire (@clairebloss) reported

    @FitbitSupport Versa 3 strap broke again today, fitbit now lost. Chat didn't seem to care,the email I was promised just offers a discount code! That doesn't help find the device! Fitbit really need to come up with a better strap design that doesn't come undone all the time!

  • antodv84 Antonella DiVirgilio (@antodv84) reported

    @FitbitSupport @keatinglomas Anyone who has a samsung flip or fold and has upgraded to android 13 can throw the fitbit away. Since 11/26 our devices are unusable and you are doing nothing to fix it. We paid you for the device and the premium subscription, but we can't take advantage of either...

  • keatinglomas Keats (@keatinglomas) reported

    @FitbitSupport @2LuckyJs Hi @FitbitSupport it's an issue on Samsung folds and flips using the latest android 13 update, unable to sync with app after update. Are you aware off this issue and can you advise whether a fix is near ?

  • 2LuckyJs New Age (@2LuckyJs) reported

    @FitbitSupport Do not purchase if you are running Android OS 13. The device will *not* connect to the Fitbit app and you will have no functionality with any Fitbit device. Known issue and they have not resolved.

  • SarahJClem Sarah Clements (@SarahJClem) reported

    Hi @FitbitSupport My Luxe has just stopped working, purchased online on 25th Dec 2021 so not had year. How do I get in contact with you to get help? I’ve signed into my account but can’t see how to make contact. Thanks

  • ChristosKonst17 Christos K (@ChristosKonst17) reported

    @FitbitSupport Please note the issue affecting Samsung foldable devices after upgrade to Android 13. It's widely reported in the fitbit community forum.

  • Jimb0Slice78 Jim Cwierley (@Jimb0Slice78) reported

    Dont buy a @fitbit They dont support their products past a year, and make inferior stuff. @FitbitSupport is less than helpful in fixing their broken charge 5 issues.

  • brighton009 Paul (@brighton009) reported

    @fitbit What assistance are you offering? Help chucking it in the bin!?

  • brighton009 Paul (@brighton009) reported

    @fitbit my strap has broken for the third time in 15mths. This is unsustainable. Whole thing going in the bin. #useless #buycheapbuytwice

  • 2LuckyJs New Age (@2LuckyJs) reported

    @FitbitSupport @Android What is going on with Android 13 and Fitbit app?? My Fitbit won't connect and I'm stuck with a useless watch since the update to A13 and this has been a known issue with the Beta version of A13. Get it together!!