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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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Online Features (23%)
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Device Failure (19%)
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App Crashing (13%)
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Website Down (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Device Failure | |
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Clare Marsden
(@clarehotstuff) reported
@FitbitSupport Hi I’m sure you’re already aware but there’s a server error & I’m unable to log in to my app and sync my tracker to my phone.
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Jonathan Knutsen
(@jknuts1) reported
@FitbitSupport I'm sure you know by now, but your site and app are not working(could not add new device, removed and reinstalled, now can't log in). Got a new Fitbit for my wife's bday and let's just say the fact she can't use it is really killing the excitement of the present
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Sue Jones
(@suejones_paul) reported
@FitbitSupport I messaged over an hour ago but had no response. Cannot sync versa 2. Uninstalled & reinstalled app but now cannot log in....says I have no Internet connection, but I do, so the issue must be your side?
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Brian Hutchinson
(@BrianHut1991) reported
from
Wallsend, England
@FitbitSupport Hi Can’t log into my fitbit account is there a problem
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enkaytee
(@enkaytee) reported
@FitbitSupport @misstcliffe Sorry, I think you need to talk to your colleagues in support - your servers are down and no-one can log in…!
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Mark Chaney
(@markchaney00) reported
@FitbitSupport When will the fitbit server be restored to service?
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K Voradeth Keopapant
(@KVKeopapant) reported
@LilyMarie84 @FitbitSupport Having the same issue here :(
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Tory Cliffe
(@misstcliffe) reported
@FitbitSupport As others have said, there’s clearly an issue your end. For information, it’s also not synced my run to my Strava as it would usually.
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Genie Buganski
(@BuganskiGenie) reported
@FitbitSupport can’t sync help!
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Loyal 🌊
(@sjyellehS) reported
@fitbit The app is down. People can’t log in. It won’t sync.
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Mark Chaney
(@markchaney00) reported
@FitbitSupport When will the fitbit server be restored to service?
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ChunkStyleTrade
(@TradeChunk) reported
@fitbit fix the app!!!!
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Chip Street
(@ChipStreet1971) reported
@FitbitSupport please let me know when you guys fix whatever is wrong! Days of glitchy performance and now DOA! Very frustrating!!!
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Keisha Rochelle
(@kerochelle) reported
@james_crichton @FitbitSupport Same problem. Sense wouldn't sync, so I removed the device and am having the same issue. I've restarted the sense, I've rebooted my phone, I've cut the bluetooth off and on...nothing has worked!!!
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Lindrael
(@Lady_Braei) reported
@Jenn_A_Andersen @FitbitSupport Same problem with my versa 3 :/
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Ralph Wiggum Likes Paste
(@LikesPaste) reported
@FitbitSupport Your call center is an embarrassment. On hold for 37 minutes so far, no update on wait time, no option to have a call back. This is pathetic, your service is garbage
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EMoore
(@shmeddiemoore) reported
@FitbitSupport is there an issue with syncing right now? My app is up to date, but I am unable to see anything.
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Jennifer Zinn
(@gemmifer) reported
@FitbitSupport Still can’t sync with my iPhone phone; I’ve tried restarting my phone, disconnect and re-setup of my device, etc. but I keep getting error 502.
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Jeanne Holley
(@JeanneHolley5) reported
@FitbitSupport I am tying to link my Fitbit to MyFitnessPal and having endless issues. I also cannot sync my Fitbit and update on my app on my phone. Please help
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Liz Imperioli
(@McLizzy_) reported
@FitbitSupport i need help resetting my password. I tried using the reset my password link but it was unable to reset it
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Melissa Roberts
(@AllTheThingssss) reported
@FitbitSupport Can't view dashboard, connect to Bluetooth, access chat support. Nothing works. I just spent an hour troubleshooting using your instructions, only to find out this is a known issue on your end.
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Jodie Feaveryear.
(@jodiefeav) reported
@FitbitSupport I can’t get onto my app it just says something is wrong #help
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Nilesh Sahita
(@nileshsahita) reported
@katwhit921 @FitbitSupport Same issue for me as well
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Michael Acosta Sambu
(@I_am_Mari_Sam) reported
@FitbitSupport I can't log my fitbit in my phone...help
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Doja Cap 🇯🇲🇩🇲
(@JessVMo) reported
Ah man I deleted the @fitbit app and updated my phone all to find out there’s a wider issue 🥲 @FitbitSupport
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HL
(@t3t0r_atlutd) reported
@fitbit | @FitbitSupport - Whats going on with the service. First I could not sync, then I did the troubleshooting steps of... Logoff + delete the app + re-install the app + login = works.... BUT... this time... it's not even letting me login, not even on a web browser.
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enkaytee
(@enkaytee) reported
@FitbitSupport @meashamfox Don’t you guys in fitbit support talk to each other?? Your servers are down and NO-ONE can log in…!!
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Evelyn
(@728evelyn) reported
@FitbitSupport my Alta HR wasn’t syncing; logged out of my mobile app & now I cannot log back in again, just get the message “oops something went wrong” Can’t even do a password reset as an email fails to get sent. Please help me?
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ChunkStyleTrade
(@TradeChunk) reported
@FitbitSupport fix the app!!!
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Aaron Gold
(@HeyItsAaronGold) reported
@FitbitSupport I woke up this morning and my charge 4 wouldn’t sync with my iPhone. I’ve disabled and teens led Bluetooth, forgotten the device and tried to reconnect, and all I get are error messages