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Fitbit status: device issues and outage reports

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Full Outage Map

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  • 29% Errors (29%)
  • 25% App Crashing (25%)
  • 18% Device Failure (18%)
  • 11% Online Features (11%)
  • 11% Sign in (11%)
  • 7% Website Down (7%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

CityProblem TypeReport Time
Paris Website Down 10 days ago
Bigastro Sign in 28 days ago
Gilbert Online Features 29 days ago
Reutlingen App Crashing 29 days ago
Bangor Device Failure 30 days ago
Charlotte Errors 1 month ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • yankeegirl51680
    christine (@yankeegirl51680) reported

    Need a new watch asap 🤬 I hate the new google app with Fitbit. When u have health issues and need information more accessible and u make it garbage for those of us already suffering @FitbitSupport

  • romanova
    PAR | Rose 🔜 Japan (@romanova) reported

    @clevermonkey93 @FitbitSupport I'm having this issue too. Bummer they don't have it fixed.

  • JindagiKyaHey
    🚩 राजीव कौशिक 🚩जय हिन्द (@JindagiKyaHey) reported

    @FitbitSupport since morning trying to pair the watch with app but nothing is happening. WHAT A POOR TECHNOLOGY 😭UNABLE TO UNDERSTAND WHY PEOPLE USE FITBIT

  • kcsizzle
    Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported

    @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

  • rnnom
    Rene (@rnnom) reported

    @FitbitSupport help!! My versa 4 won’t charge, showing a big red ❌ tried everything that was recommended, I did a full restart and now since my battery is low it can’t find anything?? Super frustrated!

  • CharlotteG333
    Charlotte (@CharlotteG333) reported

    @FitbitSupport I’ve tried Facebook messaging, arranging a support call and starting a support chat.. please could I get help with a Fitbit return?!

  • kaeleneak
    Eneleak🍷 (@kaeleneak) reported

    @FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?

  • anaden2023
    Aden (@anaden2023) reported

    @fitbit @FitbitSupport fix the charge 6 auto wake issue this is ridiculous. @Google they need your help.

  • Scotsvix
    ScotsVix 🦋🦋🦋 (@Scotsvix) reported

    @FitbitSupport hi. I’m unable to sign in. Notification in the app says you’ve sent a reset password. Nothing received. All folders in my email account checked.

  • Queen_PaulineD
    POPs line (@Queen_PaulineD) reported

    @FitbitSupport @MedicChris13 Same pb. I do everything and still problem

  • DanielleeH23
    Danielle Hartley (@DanielleeH23) reported

    @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

  • LadyGus
    Victoria Gleeson (@LadyGus) reported

    @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

  • beccybecster
    Beccybecster (@beccybecster) reported

    @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

  • fail_kat
    Katarina ☆ (@fail_kat) reported

    Fitbit stops working after only a year and a half...@FitbitSupport can't help...No longer under warranty so I'm outta luck. Then they end the chat telling me to update the app?! Lol why? My fitbit won't even turn on!

  • DennisH27411488
    Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported

    @FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.

  • mirko_atlas
    Mat (@mirko_atlas) reported

    @FitbitSupport Fitbit 4.58 issue

  • kennywong
    Kenny Wong 🇲🇾 (@kennywong) reported

    @FitbitSupport The link you sent doea not address my issue. I've sent a DM

  • markyp46
    Mark Pearce (@markyp46) reported

    Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?

  • Jessicayoung_99
    Jessica Young (@Jessicayoung_99) reported

    @bookishbish @FitbitSupport Day 8 for me since this issue popped up

  • DMARTINEZ_85
    David Martinez (@DMARTINEZ_85) reported

    @FitbitSupport Took all those steps, still not working.

  • beccybecster
    Beccybecster (@beccybecster) reported

    @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

  • AJ_OnTheRoad
    𝔸𝕁 𝕆𝕟 𝕋𝕙𝕖 ℝ𝕠𝕒𝕕 🏍💨🤙🏻😎 (@AJ_OnTheRoad) reported

    @FitbitSupport Trying to lodge a (late) Ionic recall for refund & keep getting passed from Customer Services to the Recall Dept & back again as neither can fix the other ones issues. There is an impacted Ionic on my account, I provide the ref number, then says it's not connected.

  • Grumpysworld1
    Simon Atherfold (@Grumpysworld1) reported

    @FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?

  • kenno_the_kenno
    Ken Baldwin (@kenno_the_kenno) reported

    @FitbitSupport help. I don’t my login details since you moved to Google login. I can tell you everything else. Please help.

  • pecosROB
    ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported

    Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

  • JenniferMcFar16
    Jennifer McFarland (@JenniferMcFar16) reported

    Anyone else having trouble with @FitbitSupport

  • Liberal2Core
    Proud Liberal NJ Momma 💙 (@Liberal2Core) reported

    @clevermonkey93 @FitbitSupport Hey @FitbitSupport similar issue. I log my intake and then it duplicates up to three times. I delete the extra entries and then they come back. Food log has been like this for a few days.

  • samanthamuskett
    samantha 🖤 (@samanthamuskett) reported

    @Jessicayoung_99 @FitbitSupport Mine been doing the same. Did all the log out force quit nonsense, it’s still doing it. Guessing a bug they’ll release a fix for soon …hopefully

  • rakeshmoorthy
    Rakesh R (@rakeshmoorthy) reported

    @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

  • TexasKaLea
    KaLea in TX (@TexasKaLea) reported

    @FitbitSupport Not everyone wants to merge data with Google for sign in or anything else. After your cutover date in May - you lost me as customer of over 10 years!