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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (58%)
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Online Features (15%)
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Website Down (8%)
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Errors (8%)
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Device Failure (7%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Vermilion Bay |
Errors | |
 Cedar Rapids |
App Crashing | |
| Toms River |
Online Features | |
| Vancouver |
App Crashing | |
| Olympia |
Online Features | |
| Parkland |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mari Maria Mercedes Bench
(@Momopopohehe) reported
@FitbitSupport I'm not sure if you got my question correctly. It's related to the previous issue (two devices of same model). > 1 fitbit account installed in two phones > device 1 added and synced to account in phone 1 > device 2 added and synced to account in phone 2 Is that possible?
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Chantal Verhoef
(@ChantalVerhoef) reported
@FitbitSupport Please help me, driving is not an activity I can log
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Marieke Belt
(@mariekebelt) reported
@Charleenie13 @FitbitSupport Same here and @FitbitSupport is only giving the standard replies. If lots of people experience this issue, the bug is on your part, not ours..
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JLB2020
(@JLB20203) reported
@DJuggath @fitbit agreed, they are terrible, I have had fitbit since 2013... 9 years and 1 terrible customer experience with a broken charge 3 and they lost a customer based on thier response. my money will go elsewhere.
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kungfulou
(@kungfucory) reported
@mariekebelt @FitbitSupport Mine too. I think it might be a problem their end
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JLB2020
(@JLB20203) reported
@fitbit do NOT PURCHASE FROM FITBIT. THEY DO NOT STAND BEHIND THIER PRODUCTS WHEN THEY GO DOWN. FOTBOT CHARGE 3, SCREEN BLANK - A KNOW ISSUE AND ALL THEY OFFERED WAS A DISCOUNT THAT ANYONE CAN GET WITH THIER CURRENT SALE ON A NEW PRODUCT. NOT IMPRESSED BUT THER SUPPORT
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JLB2020
(@JLB20203) reported
@queenlori99 @fitbit They don't care, they have terrible support and don't back up technical issues with their products
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AJ
(@nyiiva) reported
@jasonband2019 @FitbitSupport We need to look into a class action lawsuit. I did a search on "fitbit screen popped out" and you will see pages and pages of people having the same issue. 35% off..umm yeah like I'm really going to drop another $200 after the initial $300. They know its a defect on their end!
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kay bennett
(@ackeebee) reported
@fitbit absolute shocking customer service! I’m on my 3rd product in 4 years which is now broken and they refuse to replace even though under warranty! Avoid at all cost! And customer service agent Gelvis V!, very rude!
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Ben
(@systemconflict) reported
@AnaVK @FitbitSupport I’ve had the same issue and I’ve just sussed it… you need to put your email address in twice, where it is, and in the ‘box’ that isn’t obvious above
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GayleSchrierSmith,MD
(@MDPartner) reported
Dear @FitBit, you’re beginning to lose my loyalty. We met at your @TEDMed launch (plz don’t make me number the years…) but the business model is abandoning me. #help
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Mathieu Gagnon
(@TruPlaya1870) reported
@FitbitSupport It is up to date, I have tried everything and clearly there is an issue on your side since I am not the only one having that skin temperature issue. Please fix and please stop just replying with generic messages. This is a poor form of support honestly.
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Donna Rubin
(@donnacansing) reported
@FitbitSupport my Fitbit Charge 3 just reset itself. It now thinks it’s a new day!! Help!
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Holly Barradell
(@hollybarradell) reported
@FitbitSupport @JulianPT158 Interesting customer service @FitbitSupport! I asked for help/answer to a question, you’ve ignored me answered two people who have engaged with my initial query! Will you respond to me any time soon? #CustomerService
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JLB2020
(@JLB20203) reported
@FitbitSupport @nick_declue wow more proof of poor customer experience, this company does not care
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Khadija A
(@deeja1030) reported
I’ve been trying to setup my mom’s @fitbit for days and while registering her account I kept getting an error message. Only went I check the “optional” consent to receiving promotional emails did it finally go through 🙃. Way to go @FitbitSupport
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Darkseid
(@Darksei03426043) reported
@pandeymanu @FitbitSupport Bhai inka servuce kuch kam ka nhi...we have to wait for 3 to 6 weeks....aur uske bad bhi ye refund krenge ya nhi dont knw
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Sharon
(@SharonDevol) reported
@FitbitSupport The skin temperature has not registered since Monday, 3/21. Is this a known issue being addressed? Did the advent of spring mess up your data collection?? (Sense, iPhone 11)
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JLB2020
(@JLB20203) reported
@fitbit DO NOT PURCHASE FROM FITBIT. THEY DO NOT STAND BEHIND THIER PRODUCTS WHEN THEY GO DOWN. FITBIT CHARGE 3, SCREEN DIM AND BLANK - A KNOWN ISSUE BY THEM & ALL THEY OFFERED WAS A DISCOUNT THAT ANYONE CAN GET WITH THIER CURRENT SALE ON A NEW PRODUCT. NOT IMPRESSED BUT THER SUPPORT
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Julian
(@JulianPT158) reported
@hollybarradell @FitbitSupport Holly. Sorry to be the bearer of bad news. Doesn’t get any better when they move you to DM. Been waiting days for them to reply to my last DM, and my issues still not resolved. I agree their customer service is abysmal.
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Marieke Belt
(@mariekebelt) reported
@scutler59 @FitbitSupport It seems a lot of people are experiencing this issue. Thankfully, only thing we get is 'try to restart your device' 🙄
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Carolina Garrocho
(@karitos_g) reported
@FitbitSupport Hello @FitbitSupport We just had a terrible experience when calling a customer service line. We are a loyal fitbit customer and would like to talk to somebody who can help us.
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Sandra Cutler
(@scutler59) reported
@mariekebelt @FitbitSupport Well to me that sounds like a Fitbit software issue, not my fitbit itself??
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Marieke Belt
(@mariekebelt) reported
from
Gouda, Provincie Zuid-Holland
@FitbitSupport @scutler59 I have exactly the same problem, from exactly the same moment as well!
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Marieke Belt
(@mariekebelt) reported
@FitbitSupport I don't have a case number. I just see lots of people, incl. me, reporting the missing temperature issue and they all get the same autoreply. I just don't get that. The issue is clearly on the side of fitbit and not on the individual devices...
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Mathieu Gagnon
(@TruPlaya1870) reported
@FitbitSupport Well I'm having the same issue that's why I reported it. So that's another issue including with the over stairs issue....it's getting worse and worse now honestly! I can't honestly not suggest a Fitbit anymore to anyone. Is your team aware about this issue also???
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Rakesh Sharma
(@raxy) reported
from
Jaipur, State of Rājasthān
@BigLadMd @fitbit @FitbitSupport Yes this is what exactly happened just a minute ago, the wasted my te is asking various details and finally saying we can't do anything, hilarious when they say we want to help but we can't bs
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Brett Jonas
(@BrettJonasWerst) reported
@FitbitSupport my grandma gifted me a Charge 4 a few months ago... The part that holds the band on snapped off in my sleep last night. Help! See previous tweet for a picture.
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Mathieu Gagnon
(@TruPlaya1870) reported
@FitbitSupport Nevermind just saw that I did 27 more floors in 2 hours even if I didn't even go to one set of stairs lol that's such a big issue!!
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JLB2020
(@JLB20203) reported
@FitbitSupport @RedRosete @fitbitsupport is terrible with thier service