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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (41%)
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Online Features (19%)
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Errors (18%)
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Website Down (10%)
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Device Failure (7%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down | |
| Virginia Beach |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Frances King
(@Frances20158823) reported
@FitbitSupport hello. My Fitbit Inspire HR is going mad! Today I'd done nearly 15,000 steps but now it says 7000! Other days it suddenly adds lots of steps for no reason! Please could you help? Thank you
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Melinda Weeks
(@Melinda00986268) reported
@FitbitSupport my fitbit apps have never loaded after around 2months. Have told about this issue before and still having the same issues
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Cameron Oates
(@ccameronoates) reported
@FitbitSupport Already done all that, this is a problem on your end, every single time this has occurred it’s ended up being a server issue, this is not the first time this has happened
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Elaine Locke
(@lainybobs84) reported
@FitbitSupport This is the first page then when you click on product to add to basket the 2nd picture is what comes up. Seems I'm also not the only person having this issue. Same thing happens on a computer too.
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Lynda Mason George
(@LyndaMMG) reported
@FitbitSupport help to cancel subscription anyone???
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Craig L
(@Mancunia16) reported
Shocked at the appalling quality of @FitbitUK @fitbit products. Just had to post my 9 week old sense (top of the range apparently) as it died. sons too 3 weeks ago. Same as 2 of my ionic units. Of 3 devices 4 failures (133% fail rate!). Imagine fuss if @Apple were so poor?
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DeeLove
(@3DD50) reported
@FitbitSupport My band won’t stay on. Please help.
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Bhagwat'z
(@sagarbhagwatz) reported
@fitbit @FitbitSupport Probably the same terrible design and flaw like Ace 2..
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Zita ™
(@MsNorthman1) reported
@FitbitSupport my versa 2 has stopped tracking my sleep and heart rate over night, done all the instructions on the community and still no green light only just over a year old ! Please help
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Rhiannon Jones
(@smartestmommy) reported
@StevanG @FitbitSupport I’ve noticed a large group of us in the fitbit forums have Versa2s that suddenly stopped tracking sleep/HR a few days ago. No fix seems to work and factory reset completely killed mine it seems.
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Megan Bauer
(@blitzkriegbauer) reported
@fitbit @DeepakChopra Chopra’s a hack - stop pushing him on me with notifications every time I sign in.
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Chris Hovington
(@ChrisHov) reported
@fitbit @FitbitSupport @FitbitUK only just bought my new Fit Bit Surge 4 and it has basically just fallen off on my way to work, poor quality strap & £129 lost. Not Happy.
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kathleen
(@kthl33n17) reported
@FitbitSupport My Versa 2 has stopped tracking my heart rate and is red on the back. I have restarted and done a factory reset and neither fixed it. Help!
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Andy Will
(@AndyDavidWill) reported
@FitbitSupport Same problem, its only when I select the Sense.
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Megan Bauer
(@blitzkriegbauer) reported
@fitbit @DeepakChopra He’s a hack - no more annoying notifications every time I sign in.
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Karyn Durupt
(@karyn_durupt) reported
@FitbitSupport My Fitbit keeps losing time. Right now it is 1:53 but my watch time shows 1:45. How do I fix this?
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Kirk Peterson
(@kirkpeterson8) reported
@FitbitSupport Hi there my sleep tracking is currently not working.
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Annette Dashofy
(@Annette_Dashofy) reported
@FitbitSupport It's functioning normally this morning. All-day yesterday, it wouldn't let me log in on my phone, stated my password was incorrect but said Fitbit dot com was down when I tried to reset it. I could log in on my tablet but it wouldn't sync.
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christina1697@gmail.
(@christinIa16972) reported
@FitbitSupport my versa 3 will not connect to my wife modem. Is there something else I need to do to fix it?
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Marjolein/Kaiser 😷 💉
(@AmsterdamNurse) reported
@FitbitSupport is there an issue w syncing to @MyFitnessPal
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Cath
(@doctorwhofan1) reported
@FitbitSupport Hello what is procedure to get full refund and return fitbit versa3. Send to sister for gift and notifications are not working. Been on to support and not resolved
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JJ
(@JayJoachim76) reported
@drazbad @fitbit Bad Fitbit
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Marion Shanly
(@mazzatgiz) reported
@FitbitSupport hi my Fitbit Alta HR has not logged my walk sleep or active mins in last 24 hours And I've really stepped up my exercise regime please help
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Kellie Korhonen
(@kelliejkorhonen) reported
@FitbitSupport I have a Sense and the estimated oxygen variation graph has been missing in my sleep reports for the last three days. Is this an issue?
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Hardik Shah
(@hardikrshah007) reported
@FitbitSupport Is there any plans to support Spotify offline in the future? I live in India and both Deezer and Pandora dont work here. Disappointed with upgrading from Versa 2 to 3, no longer can njoy music on my runs
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Carolyn Otley
(@CarolynOtley) reported
@FitbitSupport I think you’ve misread the thread @FitbitSupport - I’ve not got a problem myself?
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uckfayumptray
(@heartksm) reported
@fitbit @Pac12Network @StanfordMed My 3 month old Versa 3 is no longer tracking floors. How do I get help?!?
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Cheryl
(@Cherylghosh) reported
@FitbitSupport I bought a versa 3, a week ago, first 3 days it connected well. Now last 4 days I am struggling as it disconnects and no notification is shown in the watch, restarting phone and watch. If there a place in Bangalore India that I can get help. Amazon isn't helping..
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Marco Pedroso
(@MARCOPEDROSOJR) reported
@FitbitSupport Hello there. I've recently bought a Versa after my Blaze finally failed after 4 years and I'm disappointed about the battery life. I've gone through your forums but nothing worked. The battery lasts less than 48h. Can you help me? I love it, but it's rough as it is
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Scott Casanova
(@scottcasanova) reported
What the **** @fitbit? For the second time a Charge 3’s display has crapped out on me. Still works fine, just can’t read anything on the face of it. This is the second one to do this. 🙄