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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (25%)
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Errors (24%)
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Online Features (21%)
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Website Down (14%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
| Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Nancy MacPhail
(@Nnp40) reported
@FitbitSupport My heart rate is not working on my Inspire 2. I’ve rebooted it twice and it’s also not showing on my I phone app
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Betsy Ragusin
(@9Lilybets) reported
@FitbitSupport My let button doesn't work. Any idea why or if there is a fix for this?
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Drlubricant
(@Drlubricant1) reported
@FitbitSupport hello, my Ionic battery seems to not hold a charge more than about 10 hours. It’s down to less than 7% each far around 7:30 pm despite starting with 100% in the morning. Can you help?
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D El Kerry❤️
(@KDelooze) reported
@FitbitSupport not heard back from you since you gave me a case number on19/01/21. Help!!!
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Keith Scheeler
(@keith_scheeler) reported
@FitbitSupport now there’s an update for my Fitbit after your update ****** up my wife’s phone. I won’t update to **** up my phone too.
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Wake Up People
(@alex7257) reported
@FitbitSupport I mean, the demand is out there. Many people are returning the Versa 3 or outright switching to another manufacturer because of this issue.
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Becks
(@Beckie_Boo) reported
Hey @FitbitSupport , please can you help me with my Charge 3 that keeps deducting steps and milage once accrued? 😣
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Alaina
(@laina182) reported
@FitbitSupport unable to sync my Versa for 3 days now. (Since the update) I have tried EVERYTHING. Seems I'm not alone in having this issue. Help! When is there a fix coming?
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Marea Quijano-Clark
(@mommamea13) reported
@FitbitSupport It didn't make it. It no longer works. Thankfully, I try to buy a new "backup one" whenever I start to use the current backup. Thank you for your help.
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RedSunflower82
(@RSunflower82) reported
@FitbitSupport hi! Versa 2 tracks my stairs from my basement to main floor, but from main floor to upstairs. They are the same amount of stairs. I have tried resetting it. And tips on how to fix it? Thanks!
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Holly Carlile
(@HollyCarlile) reported
@FitbitSupport Phones won't find Inspire device (new from Amazon device) so unable to set up. Can you help??
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Kevin McDonald
(@ScottishKev) reported
@FitbitSupport fix my watch!
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JMS
(@jackie0203) reported
@FitbitSupport I purchased a Charge 4 a little over two years ago and the latch the holds the band no longer works. Very light use. Help.
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Marian
(@MarianRose76) reported
@FitbitSupport I've sent DM. My problem is that I can get notifications and then when I charge my fitbit they stop and I have to go through all these resets every time. Frustrating..
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CQO
(@Command05652557) reported
@FitbitSupport It isnt a big problem im just a bit bored. My problem can be solved by putting flickon thing on before i do a run/workout
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CQO
(@Command05652557) reported
@FitbitSupport Sorry im even wrong about this it isnt like how i think my bad
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ActionCOACH Bolton
(@businesscoachnw) reported
from
Sale, England
@FitbitSupport my fit it charge 3 screen is so dim it is hardly readable. I have seen many other comments with the same issue. It was ok when I first got it, but now even on the brightest setting it is becoming useless. Its only 2 years old. What should I do? Paul
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Andrea Dolan 💙
(@xXandi_louXx) reported
@FitbitSupport is there a way to find out if my battery is broken? My Fitbit it struggling to hold a charge.
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Megs_Cally
(@megan_cader) reported
@fitbit My Versa 2 is a nightmare, l am so disappointed with device.
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CQO
(@Command05652557) reported
@FitbitSupport Yes thanks for some reason i thought my error existed must be my error or u fix really fast
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ToeBeanBurrito
(@ToeBurrito) reported
@FitbitSupport - you should absolutely know how terrible your iOS software is. Use the face, (THE ONLY ONE) with SpO2 and the firmware doesn’t update. Sync times are truly awful. I honestly regret buying one. The firmware won’t even find my watch. I could never recommend Fitbit.
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LG
(@BaddLaurenG) reported
@fitbit is NOT making me happy! My Fitbit is less than a year old and now the screen is detaching from it like WTF @FitbitSupport
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Sandra Dacres-Smith
(@DacresSmith) reported
@FitbitSupport I'm trying to set up my new Fitbit versa, but it's not working. It keeps trying to access my old device. I've let the battery die on the old one and still can't set up the new. Help.
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Namz
(@Namlah95) reported
@FitbitSupport hello, why is your app down for maintenance and when will it work again
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Paul Rawcliffe
(@PRawcliffe) reported
@fitbit Thinking about upgrading to a @FVersa3? Do ya homework, you cannot upload music files to be played offline, like with previous models.
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Holly Carlile
(@HollyCarlile) reported
@fitbit Phones can't find Inspire device so unable to set up (new from Amazon offer). Have tried all the steps but still nothing... Can you help??
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Marc Appleton
(@marc_appleton) reported
@fitbitsupport hey, I'm having trouble with my Ionic. The screen keeps flickering and sometimes won't come on at all. Tried reset and factory reset and no change. Can send video to demo what I mean
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andrew "nazi punks **** off" rich
(@smartwatermelon) reported
Recent @onepeloton tablet software updates cause it to forget @FitbitSupport login after a day or so. Yes, I have “remember me on this device” checked.
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Tiffany McClure
(@mccluretiffany8) reported
@FitbitSupport my charge 2 screen went black but syncs all my info to my phone! Please help!!!!
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Larry Rheault
(@LarryRheault) reported
@FitbitSupport app has been down since 10:50 AM EST the 21st. Nothing I do will allow sync to my Android 8.0