Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (35%)
• Online Features (25%)
• App Crashing (25%)
• Sign in (5%)
• Website Down (5%)
• Device Failure (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Wolfsburg	Errors	28 days ago
Oldenburg	Sign in	28 days ago
Hamburg	App Crashing	28 days ago
Vincennes	Errors	29 days ago
Mainz	Errors	29 days ago
Le Mont-sur-Lausanne	App Crashing	29 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Debi Dowd (@LoudDebiDowd) reported 30 seconds ago

  @FitbitSupport I need help please. How do I manage my clock faces in Google Health app? How do I manage my goals? Where’s my hourly 250 steps reporting? Why doesn’t the exercise I start on my FitBit show when I sync the Google app? Hav we have lost all features with this change?

• 
  Kristin Mulvenna aka We Love You Austin (@kcsizzle) reported 1 minute ago

  @FitbitSupport Are you going to fix the bug from March 2026, for the calorie deficit issues …

• 
  Kelli Bachman (@kabachman) reported 2 minutes ago

  Whatever @FitbitSupport @fitbit did with that last update, the pixel watch is now trash. Most features don't work anymore. Im tired of being told to do ANOTHER reset!

• 
  Ruthy Corbett (@Ruthycorbett) reported 3 minutes ago

  @FitbitSupport It is not working no one is talking to me on facebook messenger. Please is it possible to synch aria scales to the new version of the app?

• 
  Beccybecster (@beccybecster) reported 5 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  AmberPaw (@AmberPaw) reported 7 minutes ago

  @FitbitSupport is there a problem? I cannot sync with my Samsung droid phone

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 7 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  Beccybecster (@beccybecster) reported 9 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  Victoria Gleeson (@LadyGus) reported 9 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  Ramit Sheth (@ramitsheth) reported 10 minutes ago

  Versa 2 got shut down by water in a swimming pool of maximum depth 1.5 mts. Previously it worked perfectly in and after the swimming pool. Not in warranty. How can I get it repaired? @FitbitSupport @FitbitDev @IndiaFitbit

• 
  Shaun Thomas (@BonesMoses) reported 11 minutes ago

  I'm about to throw my @fitbit Charge 5 in the trash. Some time after Google took over, the App just launches to a blank screen half the time until I reinstall or clear cache/data. Are there any good alternatives I should consider?

• 
  PAR | Rose 🔜 Japan (@romanova) reported 18 minutes ago

  @clevermonkey93 @FitbitSupport I'm having this issue too. Bummer they don't have it fixed.

• 
  Jake (@rugbyballs8) reported 21 minutes ago

  @FitbitSupport Absolutely terrible. The old app was so much better. I did not sign up for this. To make matters worse it just drains my phone. I can't believe I bought a Fitbit two days before the changeover.

• 
  awalmartparkinglot ✨🪩🕺🏼🖤 (@awalmartparking) reported 22 minutes ago

  they turned @FitbitSupport into @googlehealth and now the app is so garbage and the calories tracker is essentially nonfunctional 💔 how could u do this to me

• 
  Shashank (@joinshashank) reported 24 minutes ago

  @fitbit one of the worst electronic gadgets i have used and lost. Claims 50m water resistant, when swimming it stopped. Waste of hard earned money and emotions. Why have you given a swimming tracker? So that it stops and customer should by new one???

• 
  Sharing King (@barn_burn) reported 24 minutes ago

  @FitbitSupport over an hour on a call and it gets disconnected! Over 28 minutes of hold all for new Fitbit Air tracker that doesn’t charge or light up or vibrate and your rep is telling that this is a known issue for a product that was released a couple days ago? No beta testing?

• 
  S. AI (@saisthelimitt) reported 25 minutes ago

  @googlehealth can y’all fix the running stats on the new app??? Firstly, I start the “Run” on my Pixel Watch 4 and once I end it, it somehow ends up as “Workout” on the Health App and no stats. I change it to Run and only GPS is displayed but no cadence. @FitbitSupport

• 
  C-Dubya (@caw727) reported 27 minutes ago

  My @Google Fitbit Sense 2 is less than a year old and not working properly. Anyone else having this problem since the app was updated? I would like a replacement @FitbitSupport !

• 
  Harikrishna (@_harikrishna_) reported 29 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  @MikeBeach (@mike123qwe) reported 33 minutes ago

  The Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle

• 
  Marty (@fishtale13) reported 37 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  Namrata S (@NamrataS691142) reported 40 minutes ago

  Hi @FitbitSupport and @googlehealth , my Fitbit sleep data hasn’t been syncing to Google Health for the past 3–4 days. Everything was working fine before, but now my sleep data isn’t showing up. Is this a known issue, and is there anything I can do to fix it? Thanks!

• 
  Pete Richardson (@PeteRichardson7) reported 43 minutes ago

  Quelle surprise! My @FitbitSupport is just past the 2 year warranty period and it suddenly crashes and i can’t now see the screen! This is the third one i have had this happen with 🤯🔫 @googlehealth **** product you’ve bought when it doesn’t last. I’ve bought 3 in 6 years and won’t be buying any more! Time for a new more durable fitness tracker. #fitbitisshit Don’t waste your money

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 46 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Villanova Fan (@novafan1976) reported 52 minutes ago

  @FitbitSupport your new @googlehealth app is absolute trash. Time to trade in my pixel phone and pixel watch 4 and just get an iPhone and Apple watch. Just a terrible redesign. Looks like a first grader did the UI #

• 
  noah🔸🌱 (@ShynyMagikarp) reported 52 minutes ago

  wow dude i did not realize until now how ******* bad @googlehealth is compared to the old @FitbitSupport app you can NO LONGER add custom foods. so ******* stupid. why remove this feature?

• 
  Stacey Randall (@staceyrandall_) reported 52 minutes ago

  @FitbitSupport @googlehealth help I can’t get into Fitbit or Google Health as you have only half registered my Google Health account so when I try and complete it it’s saying I already have one? Then says need to upgrade a linked child’s account but it won’t work or let me delete

• 
  Heidi McLoughlin (@heidimc2) reported 53 minutes ago

  @michelleormsby @FitbitSupport I think we all need to ditch Fitbit and move to something else. They haven’t even bothered replying but then it’s probably because they’re inundated with the same problem - the move to Google isn’t working! I’ve had fitbit watches for 10 years but this hassle isn’t worth it

• 
  Paul DeKraker (@DeKrakhead) reported 54 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  Mandeep B 🚢 (@mandeepmusings) reported 54 minutes ago

  @BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app