Is Fitbit down?

@FitbitSupport please help with issue #38328207.... been struggling for almost a month now and no reply to my recent emails .... poor customer service and device life is just 12 months!! Need to be wary of your products now

@FitbitSupport When will the #note10+ be included in your updated phones? Seems this has been an issue since last year. Text messages notifications are not working.

@fitbit Hi, I need support, the screen of my Fitbit versa 2 doesn´t work, I bought it in january 2020, i have restart it but nothing works, and as the screen doesn´t work I hasn´t been able to apply total restart. Please help!

@FitbitSupport Frankly speaking, I had gone through the GPS setting during the installation and done as per that still GPS stopping issue was faced that's why it was reported.

@LonnieCripps @fitbit Hold off on that. I’m dealing with serious issues with my sense right now and I’m having trouble getting them to respond to my messages on here this morning. My wifi/calling/snoring detection/music streaming are ALL not functioning. Totally ridiculous for how much this costs.

Hi @FitbitSupport @fitbitireland im having an issue adding my revolut card to my fitbit app, it says this card cannot be accepted? Its one of the reasons i got a fitbit was to pay on the go with my smartwatch. I have tried my girlfriends revolut card & it accepts that, any help?

@FitbitSupport Hi, my Charge4 GPS gets auto off during run after 10~12 minutes. It says not connectivity with phone and without phone. Basically I bought this one to run without phone and now landed in this situation. Sometimes I feel I was better with Charge 2 due to GPS issue

@FitbitSupport rather unhappy about the screen lifting on my versa I’ve had it just shy of 2 years (purchased in January 2019) and wondering what to do 😒 please help @fitbit

@tariamoumazou I honestly wouldn’t bother! Had a Fitbit since July 2015 and best I get is an email template saying they’re aware of the issue, but can’t do anything about it. Going to get a Garmin/Apple Watch next – no chance am I getting another Fitbit with this shoddy CS! 👋🏻 @FitbitSupport

@FitbitSupport sleep score not recorded 5 nights in a row, only duration. Any idea what the problem is?

@FitbitSupport Still no update. Worst customer service I have EVER experienced

@FitbitSupport This is definitely not my issue. My Versa no longer syncs without me having to go through restarting my phone, my watch, forgetting on Bluetooth, etc., MULTIPLE times.

@tucano2 @fitbit @FitbitSupport yep - this is my 3rd now as they've replaced it twice and both times the replacement hasn't worked. I'm fuming. If you research it's clearly a well-known issue so the fact that they keep selling these is appalling!! And I've lost so many hours trying to get it to work.

ARRRGH now on my 2nd replacement device from @fitbit and it STILL won't connect/update 😡😡😡 @FitbitSupport don't seem to care, and after researching it seems to be a super common issue. Great. Don't buy the Fitbit Alta is all I can say.

I'm reluctant to spend money to change because of my past experience. Feels like throwing good money after bad. Finally, customer service options are limited to an automated chatbot (which is functional, but scripted). Any humans I can contact? @fitbit @fitbitireland @conor_pope

@FitbitSupport I am hoping you can help me re-sync my Fitbit Blaze. It's on but it's not picking up my Bluetooth. HELP!

@fitbit my son was bought and inspire for Christmas last year, but the fittings between the watch and strap look to have broken so the strap will not fit in and stay in the actual Fitbit it’s self. Can you help.

@fitbit @FitbitUK why is it all my fitbits have ever had have broken in some way? Another broken Fitbit!!

Hi @FitbitSupport my versa 2 keeps turning off and not coming back on. I’ve followed the guide online and restarted it and changed the clock face but with no luck. Can you help please?

@FitbitSupport Yous are already aware of the problem! Already said yous won't do anything.

@FitbitSupport This is extremely poor customer service on part of Fitbit. I am tired of calling the customer care department. Can you please liaise internally and provide a reply here? Appreciate your understanding!

@fitbit hey Fitbit I just purchased the charge 4. They issue I have is that my settings on the Fitbit won’t open and I’ve already restarted it! Help.

@FitbitSupport @FitbitIN Hi team, Have a query regarding warranty? Do we have international warranty? I purchased the product from Oman and i will be travelling to India. Can you help?

@FitbitSupport Huh? My Fitbit is fine other than my 8 year old daughter is out working me on a daily basis and now starting to talk trash to me!

@FitbitSupport Do you have a promo code or anything to help with the expense of buying yet another fitbit???

@FitbitSupport I am not able to activate Google assistant on Versa 3, please help

@FitbitSupport I’m being harassed by you team over the emails for taking replacements which doesn’t work. Every time I receive non workable machine and I don’t want that. I would request for an upgrade as this model is discontinued and doesn’t work at all. Expecting your help!

@FitbitSupport Hi, My Fitbit Sense is not syncing. I tried every possible way. Need help to fix this.

Hey @fitbit @FitbitSupport, why does my Alta suddenly think it's 7:20pm when it's actually 6:20pm PST? I got it to reboot, and it still says the wrong time. My phone still has the correct time. I did nothing. I just got home to walk puppy & noticed it was an hour ahead. Help!

@FitbitSupport still can’t get text on my watch after latest iOS update as well as your latest update. Your Sense kind of sucks. I want a replacement. I’ve sent messages and also called, told a fix would be in this latest update.