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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sunil Narasimharaju
(@SunilNarasimhar) reported
@FitbitSupport No one cares, no one wants to problem solve. I was on the phone waiting for a superior and your rep just disconnected my call. Is there anyone you can send this to escalate.? These are international calls i am making and it's really frustrating. 😡
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Julianna Teh
(@julianna_teh) reported
@FitbitSupport I don’t know where to ask. I’ve ordered few items but one item still missing. I wonder how to check this. Your help support chat doesn’t seem to be working.
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#EmbraceYourAmbition
(@BevBramwell) reported
@FitbitSupport my Fitbit Versa 2 has started randomly buzzing this past week. Tried restarting and shutting down but no luck. It’s now stuck on the opening sequence.
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Paul Lafferty 🇮🇪🇺🇦
(@Paul34088722) reported
I don't normally tweet about stuff like this but I have never come across a company such as @fitbit @FitbitSupport who are 100% about customer service. A major issue to me resolved as a minor issue to them. Other companies should take note. Can't praise them enough. Thanks FITBIT
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Matt
(@livinginthe330) reported
@fitbit How can an app be sooooo bad, like laughably bad?
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Susan Krob
(@KrobReads) reported
@FitbitSupport I appreciate the attempt to help! Unfortunately, my watch is out of warranty, and you don’t have any of my size bands in the color that matches my charge 4 available on the website.
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GfB 📚
(@Gavin_F_Brewis) reported
@Jack___1872 @fitbit @FitbitSupport Just bought 2 of the sense ones. New one coming out soon anaw but **** it. Expensive but whatever.
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Emma
(@em_environment) reported
@FitbitSupport hello, I've tried to make a purchase on the UK website multiple times, tried with different cards and none are being accepted. It says to contact support. Is there an issue? Thanks
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Ards
(@ards01) reported
@fitbit my luxe doesn’t work. I’ve wasted many hours trying to fix it via live chat, phone calls and tweets. It’s a poor product that doesn’t work and customer services is terrible. I want a refund for this faulty product and no one will help.
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The Casuals Warehouse
(@thecasualshouse) reported
@FitbitSupport is there anyone actually able to help me. 3 times I’ve contacted “customer support” and had zero support. I’ve tried to email, and the replies I’ve had don’t even relate to my query. Abysmal customer service
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rhianna
(@rhelbolt) reported
@FitbitSupport i’ve tried all of that and it’s still not working - had this tracker 2 and a half years and never had this issue before
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Tony Trout
(@tony_trout) reported
I had a ticket to get my broken @fitbit replaced, but I didn't reply in time. Can this be reopened? Fitbit SM Inquiry: Charge 4 - Damaged - #45255582 [ ref:_00D40N2lj._5005a27LCi6:ref ]
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TheSocialMediaDiva
(@LinkedMediaDiva) reported
@fitbit Hey when will you fix your app?? If you paid any attention to Customer Forum you would know there are issues with your last release
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TheSocialMediaDiva
(@LinkedMediaDiva) reported
@fitbit hey instead of promoting devices you fix the Fitbit app??
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Lisa white
(@Lisawhi39249254) reported
@fitbit hi Fitbit. Having trouble with my sense. The exercise button doesn't load any exercises choices just goes straight back to main screen. Can you help with this please. I've reset it, made sure it's charged and still get the same thing. Everything else ok except that one.
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Jeff Wilson
(@Frey1Wilson) reported
@fitbit Every couple of months I have the same issue trying to synch my Charge4. Fix the issue! I have unpaired; repaired, turned it off, tried to synch thru the online account all to no avail.
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Michael Whitfield
(@MichaelW_Rhino) reported
@FitbitSupport hi there my charge 4 won't sync unless I continually reset it ...how can this issue be sorted permanently please
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GfB 📚
(@Gavin_F_Brewis) reported
@FitbitSupport Is this for all Fitbits? I've not bought one yet, I'm looking at buying 2 just now and want to know what's best. I see a new Sense is coming out soon so grudging that money for it to come down a hundred by next month or so.
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GfB 📚
(@Gavin_F_Brewis) reported
@Jack___1872 @fitbit @FitbitSupport Aw **** sake lol. How are they off exactly?
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Jan Schofield
(@janschofield01) reported
@FitbitSupport my Versa 2 will not charge. Shows the battery at no charge with exclamation mark edged in red. How can I fix it? TIA
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Gregory Lopez
(@Gregory46292874) reported
@FitbitSupport @FitbitSupport Thanks but it does not help at all. I have contacted them multiple time since March 2022 and my problem has not been resolved. Just resend me that refund email with my compensatrion voucher. Here is my reference if you really want to help: 2022030805153731.
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Sunil Narasimharaju
(@SunilNarasimhar) reported
@FitbitSupport Let me try again. Anyone here willing to help?
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Jon R
(@supersuperyon) reported
@FitbitSupport @souptyc Hey @FitbitSupport, you guys truly are the pits. Actually worse than useless and I suspect all bots. It's always the same "this is not the experic we went you to have" crap. Your customers hate you because you are ****. I bought one Fitbit. My first and last.
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S owen
(@Sammiowen13) reported
@FitbitSupport help, my Versa 2 screen won’t swipe! It’s stuck on the clock. I’ve restarted multiple times and changed the clock face but nothing works??
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Matt
(@livinginthe330) reported
@fitbit Fix your app, buggier than the rainforest
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NorseLass
(@NorseLass) reported
@fitbit Once again my fitbit doesn't count - this is the second time for a brand new fitbit. App loaded again and fr community it is a known problem. Not good enough!
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astha kumar
(@asthakumar16) reported
@fitbit @FitbitSupport @parkjames Why is fitbit giving me Google Play vouchers, I cannot even use these to replace my ionic. Please help me out here, Who can spend INR 22k on movies and apps? This is quite absurd. This makes no sense
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kelly hughes
(@kellyhu53198071) reported
@fitbit is it me or doesn’t anyone want to help. Fitbit charge 4 is not vibrating when doing interval workout ive updated app rebooted twice and still not vibrating
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Matt
(@livinginthe330) reported
@fitbit Link is broken. Poetic really.
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Scott
(@bloopbloopbeep) reported
@FitbitSupport the customer service I am receiving is terrible. I have communicated with 3 representatives and none of them are getting me a resolution I need. This is beyond FRUSTRATING