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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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ddbbwfc10
(@DDBFPL2021) reported
@FitbitSupport hi I need help ASAP please
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TwiztedJedi
(@jaydee1389) reported
@daniellesimps27 @FitbitSupport This is the second time mine fails just out of warranty. And they don't help although I take really good care of my fitbit, dont get it wet and dont over charge it. You should check their website on this issue.
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80085.eth
(@GetUpForWhat1) reported
Hey, @fitbit - could you tell @Spotify to turn down the music when I fall asleep?
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TejasKat
(@TejasKat) reported
@FitbitSupport Just found your reply. Already deleted @Pandora. Getting @Spotify set-up. Long time customer at both 🎶 sites. The problem was with your download not having the last 2 Versa and products on it. The HP app would not recognize the Versa 3. I want the data back Pandora gobbled up.
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Rosey_tc7
(@RoseyTc7) reported
@fitbit Purchased premium membership in Dec 2021. I bought a new luxe in Jan which came with a 6 month subscription to be activated within 60 days. I reached out to Fitbit without any help! I subscribed to membership, purchased a new device and can’t get any HELP!
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Honey
(@HB76918368) reported
@FitbitSupport my Fitbit stopped working. I have done the trouble shooting “reboot” it is not responding. I have cleaned the the charger and the little sense holes. It had a charge of 48% and just turned off. Black screen and no sign of it turning back on. Please help!
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BharathKumar
(@BharathKVuppala) reported
@fitbit one of the worst customer service I ever experienced in my life
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Randolphdeerwood
(@Randolphdeerwo1) reported
@FitbitSupport **** you. You're team is worthless. Will never order from you again and will continually tell others to avoid you
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Jen
(@NYC_Jen_) reported
@FitbitSupport Customer service for FitBit is the worst i have ever experienced.
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Dan
(@Dan17630613) reported
@fitbit fitbit Sense is the worst version fitbit produces. Can’t tell you how many times I have issues charging it. Don’t waste your time, go Apple Watch. They make the best everything. Their products just work. Unlike all the competition trying to catch up
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allan
(@ahber58) reported
@FitbitSupport when I’m in the app and told by your rep to set up a device, my call gets disconnected. It’s happened repeatedly. Now, I’m disconnected with no hope. Case 44118169. Please help. I’ve been through five reps.
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seawitch
(@seawitchursula1) reported
@fitbit promised 2 day GUARANTEE just got notice now 1 week ? WTF going to buy today so i can return my promised 2 day GUARANTEE that doesnt happen !
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Nina O'Brien
(@NinaOBr77619554) reported
@FitbitSupport free 12 months Premium subscription ends 21st but I can't figure out how to cancel (poor instructions which don't work). Please help.
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MJG
(@mojogavin) reported
@FitbitSupport versa 2 screen stuck on reset failed screen. Please help
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Raju Patil
(@RajuPat49668685) reported
@FitbitSupport My Fitbit Versa not getting charged ? I’m in India and seems you don’t after sales in India.please help
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allan
(@ahber58) reported
@FitbitSupport Short story: Shawn-Tea tried to help me yesterday and failed. Today, Andrew gave me directions, and now my phone doesn’t work at all and can’t connect with the app. In essence, Andrew broke my phone. The other reps have been no help. Who can help me?
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cosplayguy83
(@Fashionguy83) reported
@fitbit My mums Fitbit wouldn’t sync or keep it’s time last year. After trying all the problem solving techniques and multiple reset you sent her a new one. Almost a year on and it’s doing the exact same thing. This is very disappointing and she has now decided to buy from another brand
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Rye Guy Carpe
(@CarpeDeezTweets) reported
@FitbitSupport My time will now update. How do I fix this?
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ddbbwfc10
(@DDBFPL2021) reported
@FitbitSupport help required please.
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Pat King
(@pstanleyking) reported
@FitbitSupport can you push out an update for the Ace 3 to switch it to 24hr time? I have my profile set for 24hr display but that doesn’t seem to carry down to the child profile. Thanks!
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Sarah Davies
(@_sarahdavies) reported
@FitbitSupport No one gave me a case number. But I have the DMs whereby I gave you all my details. I was just told you don’t do repairs and to check out trouble shooting.
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Becc Moore
(@BeccMoore) reported
from
Melbourne, State of Victoria
HELP @FitbitSupport my exercise app has stopped working. It just crashes every time and won't open! I've reinstalled and logged back in but no good...
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Lorrainemcgowan54@gmail.com
(@Loz13060322) reported
@koprtop @FitbitSupport I have the same problem, I've tried deleting the watch with my phone then reload it, then it works but not the way to go every morning
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Beth Hudson
(@Beth_Huds) reported
Bought a @fitbit May last year and it has never worked. I have spoken to customer support multiple times they just say it's a known problem they're trying to fix but don't know when it will be fixed. Nearly a yr later, they are refusing to refund or replace. Don't buy Fitbit...
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Ian Zhuchkov
(@IanZhuchkov) reported
@FitbitSupport Hi! How I ask for help ? Does email exist?
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getreal
(@citycntrybeach) reported
@fitbit wtf? Why doesn’t the fibricheck work on versa2 I thought I bought one of the newest versions but the charge version has it???
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Khalil
(@khello95) reported
@FitbitSupport I just said that on fitbit community it was not working!! Please take it under consideration here
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Mel Atonin ™ 🍄🍄🍄
(@MushroomWonders) reported
@FitbitSupport Hi. The restart sorted it. Seems quite a common occurrence. Are your Devs looking at a fix? Cheers. 👍
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TejasKat
(@TejasKat) reported
@FitbitSupport I just remembered I have a small (wimpy) HP Windows 10 laptop I bought for my weather station, that didn't work very well. Will get that out of storage, booted up, and get the Fitbit Connect running. Thanks for your help. Will let you know within the hour (hopefully) if it works.
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Tall Emily
(@tallEmily62) reported
@fitbit please fix your app. There are issues with logging things and the app is having trouble connecting to my watch. Yes, I've done everything by restarting my phone, the watch, disconnecting Bluetooth, setting the device up again from start. So it's YOU, not me lol.