Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Errors (40%)
• App Crashing (20%)
• Device Failure (16%)
• Online Features (8%)
• Sign in (8%)
• Website Down (8%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Issoire	Errors	11 days ago
Dillenburg	Errors	11 days ago
Paris	Website Down	22 days ago
Bigastro	Sign in	1 month ago
Gilbert	Online Features	1 month ago
Reutlingen	App Crashing	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 4 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Justin (@crossbosox) reported 4 minutes ago

  Gosh. #Fitbit app is terrible now. @Google ruined the whole dang thing. @FitbitSupport hope changes are made soon. Everyone I've spoken with about it hate it

• 
  andy elton (@EltonAndy) reported 5 minutes ago

  @FitbitSupport I have a permanent red light on the back of my charge 5 and no display on the front. I've done a hard reset using the charger cable. This fixed the problem, but less than 5 minutes later it's back to red light and no display. Please advise next steps.

• 
  Stacey Randall (@staceyrandall_) reported 5 minutes ago

  @FitbitSupport @googlehealth help I can’t get into Fitbit or Google Health as you have only half registered my Google Health account so when I try and complete it it’s saying I already have one? Then says need to upgrade a linked child’s account but it won’t work or let me delete

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 5 minutes ago

  Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

• 
  Sharing King (@barn_burn) reported 5 minutes ago

  @FitbitSupport hey my Fitbit air tracker I got yesterday doesn’t turn or vibrate I’ve trouble shoot and still not working been waiting for 27 minutes to speak with someone

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 11 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

• 
  Rico McCoy (@_CoachMcCoy_) reported 14 minutes ago

  @FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.

• 
  Beccybecster (@beccybecster) reported 14 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  samantha 🖤 (@samanthamuskett) reported 14 minutes ago

  @Jessicayoung_99 @FitbitSupport Mine been doing the same. Did all the log out force quit nonsense, it’s still doing it. Guessing a bug they’ll release a fix for soon …hopefully

• 
  mege (@mege69) reported 15 minutes ago

  @FitbitSupport Since Fitbit changed to google health my husbands Sp02 has not registered - have taken app of and restore it still not working what can I do !!!

• 
  Simon Atherfold (@Grumpysworld1) reported 17 minutes ago

  @FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?

• 
  Tim Hackett, Elder (@timmassage) reported 19 minutes ago

  @FitbitSupport This is the last Fitbit I will own. Every one of them has been trash. I followed directions and still cannot get the screen out of dark mode. Same for the previous 2. Yesterday the band broke off while I was taking it off my wrist. Really? Have some pride

• 
  Khoa Huynh (@Khoa_Huynh) reported 22 minutes ago

  Is there a problem with my Fitbit ? It says I only took 34 steps today which is untrue @FitbitSupport

• 
  Jennifer McFarland (@JenniferMcFar16) reported 25 minutes ago

  Anyone else having trouble with @FitbitSupport

• 
  ও ღ (@Zoe24354074) reported 25 minutes ago

  @FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.

• 
  Dennis Lokey (@DennisLokey) reported 32 minutes ago

  @FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?

• 
  Lex (@TheLexTimes) reported 35 minutes ago

  Hi @fitbit how does one report potential security incidents to the team? I’ve had intermittent issues with my Fitbit where it unpairs with my phone and displays an error message “no phone contact” and for a brief moment the health data becomes inaccurate.

• 
  Simon Atherfold (@Grumpysworld1) reported 36 minutes ago

  @FitbitSupport It won't let me send a private message. I just want some help please?

• 
  Danielle Hartley (@DanielleeH23) reported 37 minutes ago

  @Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?

• 
  christine (@yankeegirl51680) reported 37 minutes ago

  Need a new watch asap 🤬 I hate the new google app with Fitbit. When u have health issues and need information more accessible and u make it garbage for those of us already suffering @FitbitSupport

• 
  Jeanette “…nothing ever really ends, does it?” (@Jeanett08615786) reported 38 minutes ago

  @dfteach @FitbitSupport @googlehealth I have a fitbit, and I have had nothing but trouble since Google got involved. Now my fitbit reads one thing, and the app has a number almost double what the device says.

• 
  Sanjay D (@sanjayk0303) reported 39 minutes ago

  @FitbitSupport I have done it but it did not work, i have done the factory reset to resolve the issue, but now it is not getting on, screen completely dead. kindly assist me

• 
  Kelli Bachman (@kabachman) reported 39 minutes ago

  @FitbitSupport fitbit pixel is TRASH. After the last update it barely works. @fitbit

• 
  Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 44 minutes ago

  @FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.

• 
  Kenny Wong 🇲🇾 (@kennywong) reported 47 minutes ago

  @FitbitSupport The link you sent doea not address my issue. I've sent a DM

• 
  John Rooney (@John_Rooney) reported 48 minutes ago

  @FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 51 minutes ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  John Rooney (@John_Rooney) reported 52 minutes ago

  @FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!

• 
  Charlie Fenton (@CharlieFenton2) reported 1 hour ago

  @ambientshitpost I agree, after trying to find it (why does it look so different?), they have just cramped so much in and it's now so unintuitive. What happened to 'if it's not broke, don't fix it?' @FitbitSupport