Is Fitbit down?
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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (41%)
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Online Features (19%)
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Errors (18%)
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Website Down (9%)
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Device Failure (9%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Oklahoma City |
Device Failure | |
 Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Janine Pitcher
(@JaninePitcher) reported
@Porter_Anderson @FitbitSupport I have had a problem with mine since 2nd day of having mine....that was over a month ago!!!
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Akshya Gupta
(@akshya11235) reported
@FitbitSupport I am not able to use my fitbit sense to make alexa commands. It is stuck at listening. I tried resetting the device, turning the microphone on and off. But that did not help. Pretty useless if the feature stops working after a few months of use. HELP!!
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grace cowhig
(@gracecowhig) reported
@FitbitSupport how much longer until this issue is resolved? I have been logged out of my account on the app and online for 2+ hours. My fitbit and app have both been glitching today and yesterday.
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kate elizabeth
(@kateforbes) reported
@FitbitSupport Hey @FitbitSupport, was trying to buy a watch on your website, is it still down??? 😔
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Angel 💫
(@lxstrious) reported
@FitbitSupport i managed to login, but my app crashes every time i try and add my versa 3. if this is a common issue, ill be returning this damn thing and going with garmin
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Paul B
(@PB10_Brady10) reported
@FitbitSupport @LikesPaste If you send a DM they reply and then they don't EVER REPLY!!! Send a DM is an excuse to deflect your messages from public visibility. They take down my message on how they fried my Ionic with their issue.
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Joe Raymond
(@dethK10) reported
@FitbitSupport Hey, social media person. Sorry everyone is yelling at you. I know it's not your fault. In the year I've had my Fitbit, the service has only gone down twice, so I'm not that mad. Hang in there, baby!
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ayodhya
(@Ayodhya30462143) reported
@FitbitSupport Seems it's working now and iam able to login and sync as well
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Reverend Obi
(@nedobis) reported
@featherbooty @SarahEncrypted @FitbitSupport My biggest issue is that, apparently, their servers have to be up for my watch to sync to my phone. That's a massive design flaw in my books.
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Raaghav Ram
(@idliwadachutney) reported
In the space of 3 days, I’ve seen the best and the worst that consumer service can offer. @FitbitSupport have been absolute champs the way they have handled my case and I’d like to meet up with the team for a beer sometime. Or an energy drink coz it’s Fitbit.
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Andrea Meier
(@andrealm58) reported
@FitbitSupport It's your issue, not mine. Re: you tweeted about it this morning. I don't need a link to an article.
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Robbo
(@Robbo_EFC) reported
Hey @FitbitSupport you keep saying you hope to have a fix soon. Please define “soon”. Are we talking minutes? Hours? Days?
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Eileen
(@neeno29) reported
@FitbitSupport My oh my people on this thread have nothing better to ***** about than fitbit being down? It isn't the end of the world, calm down and have some patience
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Bobbi L Dunfee
(@GKGsince86) reported
@FitbitSupport I'm a premium member. Had to reinstall. Not linking account info. can't get to chat. #help
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Donna P
(@DonnaP2005) reported
@jackieshoes @FitbitSupport Unfortunately, #Fitbit is now too busy trying to make money on premium that they’ve lost sight of the bog standard features that are the reason most of us buy our devices. Then the poor support staff are on the frontline picking up the pieces. The decision makers hide away.
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THX1142
(@thx1142) reported
@FitbitSupport I can report I can finally log into the app again. Now if you can fix the missing “Nutrients” drop down for the current day, that would be great. It’s only showing on past days - been that way for several days.
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Stuart O'Neill
(@studunmow) reported
@FitbitSupport Why bother? You never fix any other issues....
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Greno Owl
(@PaulWeb65625030) reported
@FitbitSupport Mine went down last Friday evening, after you sent through an update It literally screwed everything up. Whoever sent this through should be sacked. There is no automatic syncing on the update which is ludicrous. Why not inform people straight away of this and save all the hassle
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Mr JJ
(@1964gooner) reported
@TheNicktarine @FitbitSupport I’ve had the same problem
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BTN
(@btnFan2020) reported
@mailorderninja @FitbitSupport This is my first experience of a major issue in 3-4 years however it only started affecting me a couple hours ago and is now fixed so nothing major for me
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Crystal
(@CryssyJ824) reported
@FitbitSupport I finally got it working just now. The syncing was slow though.
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Crystal
(@CryssyJ824) reported
@SabrinaHalo12 @FitbitSupport I finally got into mine, but syncing was slow. Actually syncing has been slow last few days.
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Barbara Barfield
(@BarbaraBarfield) reported
@FitbitSupport My issue seems to be fixed.
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Krutterlax
(@Krutterlax) reported
@FitbitSupport How can I restart my device if it says to press the button? The button is not working!
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/pɔːl/
(@TheDelaney24) reported
@MikeBTS_ @explorerdora4 @FitbitSupport Same issue here 👋🏻
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Danny Eccles
(@dannyecho90) reported
@FitbitSupport Hi fellas, is it true that while your app is down, i will not need to count the calories i consume until it is fixed?
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J
(@WHO211) reported
@FitbitSupport @Porter_Anderson Hey Fitbit, WTF!!!
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Burton Hohman
(@BurtonHohman) reported
@FitbitSupport @rlmurray50 Wait so are you saying the current server issues aren’t impacting syncing? Because I haven’t been able to sync all day and went through all those steps
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Bonnie
(@Bonnie14910090) reported
@ooGloryoo @fitbit Mine just came back up. I was able to login to my account, and sync my tracker (versa 3) .
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Crystal
(@CryssyJ824) reported
@FitbitSupport Apparently it's the same problem everyone else has been tweeting about. I went to bed logged in and synced. Turned on my phone this morning and was logged out. Been 4 1/2 hours still not resolved.