Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (33%)
- Device Failure (25%)
- Online Features (17%)
- Sign in (8%)
- Website Down (8%)
- Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Indianapolis
|
Device Failure | 8 days ago |
 Sarreguemines
|
App Crashing | 9 days ago |
 Noida
|
App Crashing | 15 days ago |
|
St. Louis
|
Device Failure | 20 days ago |
|
Grenoble
|
Device Failure | 22 days ago |
|
Paris
|
App Crashing | 24 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Professor Lycan (@ProfessorLycan) reportedI think it’s time I ditch @fitbit as a brand. They did a software update a while back and my battery went from lasting several days to lasting just about 6 hours. Yesterday I plugged it in at 68%, after 10minutes it went down to 63%. I can’t fathom a reason something like that would happen. This morning at 7am it was 100%. It died around noon time. This is designed obsolescence. @FitbitSupport What brand should I swap to?
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Diane (@SoCalValleyGal) reported@FitbitSupport I've done everything I can to try to fix the problem, I'm not the only person having the problem, ever since Google took over apparently that's when the problem started.
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Zoe (@Zoeee91) reportedI am trying to pair my Fitbit with my iPhone. After I enter the 4 digit code, it says pairing on the Fitbit but then an error on the phone appears “Something went wrong. There is an error. Try again”. Details in comment… @FitbitSupport @FitbitDev
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Thomas (@Type5Thomas) reported.@FitbitSupport The fact that you all turned off the ability to assign weigh-ins to a user on my Aria scale isn't going to make me buy a new Fitbit scale. It's going to make me never buy another Fitbit scale again. Absolute garbage move.
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BigPoppa334 (@BigPoppa334) reported@FitbitSupport fix the food logging on your app. Don't bother with a reply, I don't need your standard help desk answer of logout and reboot. It's obviously an app issue affecting everyone globally. You'll you have to fix this with an app update. How about a fix ETA?
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Jessica Young (@Jessicayoung_99) reported@FitbitSupport None of that worked. Other users are now reporting the same issue, so it’s obviously a known bug/glitch now.
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Dale Kristina Valiukas (@dkvaliukas) reported@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
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TheCynic (@Harryh999) reported@fitbit @Ranchwater12 and terrible battery life, I bought a smart watch from amazon £19.95, much more impressive than my fit bit
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Mike Dodd (@mikedodd7) reported@FitbitSupport I’ve tried numerous times to start the refund process for the ionic Fitbit. When I enter the reference code sent to me it always says “reference code not found” Please help directly and not send me to forums/community chats
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K (@ATLBravesGirl49) reported@FitbitSupport is there a syncing issue? I can’t sync. And I removed the app and signed out. That’s not the issue
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samantha 🖤 (@samanthamuskett) reported@Jessicayoung_99 @FitbitSupport Mine been doing the same. Did all the log out force quit nonsense, it’s still doing it. Guessing a bug they’ll release a fix for soon …hopefully
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Jo (@joannacsdr) reported@FitbitSupport Unable to log in food since yesterday, are you working on fixing what is clearly a global issue ?
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Dale Kristina Valiukas (@dkvaliukas) reported@FitbitSupport How come I can't send you a message. My spo2 hasn't been working for days, and I have to keep force stopping the app because I get a blank page in the morning and have to start it back up. Im a paid subscriber, and I shouldn't have these problems. Help
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Joe Capobianco (@Joe_Capobianco) reported@tdbnz123 @fitbit I have same issue and on watch my steps are added to yesterdays but won’t connect to Bluetooth or app so says 0 steps
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Sofia_Petrillo (@GrumpySofia) reported@susanelizabet28 @FitbitSupport @Google Yup. Canceled my premium. Not gonna keep paying for a system that has gotten worse, offers fewer benefits and now it's broken - regularly. In a bad economy, canceling was an easy decision.
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Michael Baine (@MichaelBaine) reported@HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.
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Danielle Hartley (@DanielleeH23) reported@Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?
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Dale Kristina Valiukas (@dkvaliukas) reported@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
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Hoffenbrau (@hoffenbrau51) reported@blueberrybambii At least yours still works. I had to throw mine away when google bought it and tried to shove Google wallet down everyone's throat. Made my @fitbit crash.
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rachel mackinnon (@rachelmackinno2) reported@FitbitSupport disappointed when I get a new watch and support keeps telling me that they know of the issue and are working hard looking into it. It has been months. Isn't it false advertising stating you have voice assistant and voice text on a watch then dont allow it?
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Emirynn 🔞 『@Nostalgitism』 (@EmirynnNTSC) reported@Und3DraKe fr. i tells me to do 10k steps daily, but i'm doing 5k-8k steps and it's like, "you didn't reach your 10k goal, bad. you also did too many steps, bad." which is it, @fitbit?
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Mike Dodd (@mikedodd7) reported@FitbitSupport I’ve tried numerous times to start the refund process for the ionic Fitbit. When I enter the reference code sent to me it always says “reference code not found” Please help directly and not send me to forums/community chats
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Sara (@Plant1Sara) reported@FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere
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Jason (@megabyte682) reported.@madebygoogle my Pixel Watch 3 is still broken from months ago and you .@FitbitSupport refuse to do anything. Blame each other and blame software. No real fix. I think I'm done with #madebygoogle products. Even this Pixel 10 is subpar. Waste of money.
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Willie Beamin (@3rdEye_Willie) reported@fitbit 108 minimum cardio load? FOH fix your algorithm
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ᗩᑎᑎE (@SrslyStressed) reported@FitbitSupport why doesn’t the activity on my Fitbit show the same activity on my phone app? I’ve tried shutting it down, syncing but my hourly move goals don’t match up
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ও ღ (@Zoe24354074) reported@FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.
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Marvin Matthews 🇨🇦 (@krimar) reported@FitbitSupport For the last day I have not been able to connect my phone to Fitbit. I have tried to force shutdown the app, and restart the phone, with no luck.
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Posing for Pink (@PosingforPink) reported@bookishbish @FitbitSupport #same but @FitbitSupport is never helpful, just spits out an auto-response of useless “troubleshooting” steps for users when it’s their known system error.
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Shikhar Bhargava (@prattersgeezers) reported@FitbitSupport Hi there, my sense 2 have charging issue as Metal trim on back of Sense 2 has fallen, only one of them is there, i can't find the fallen piece as it fell somewhere . can help?