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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (39%)
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Online Features (19%)
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Errors (18%)
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Device Failure (10%)
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Website Down (9%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Becky
(@ABritNerdy) reported
@FitbitSupport I was given a new Fitbit Versa Lite in July 2019 for my birthday. It has now stopped working, it suddenly ran out of battery Sunday night so I charged it yesterday and it was 100%, then by the time I went to bed was flat again and now won’t charge. Please help.
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Carolyn Chio
(@chiocarol) reported
@FitbitSupport It did not help.
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Sallie Barta
(@solrider69) reported
@FitbitSupport charge 3 vibrates but screen is black. Tried charging and changing clock face. No luck. Help!!!
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Ann Watson
(@AnnWats24021868) reported
@FitbitSupport my inspire 2, which I have only had for a couple of weeks, has stopped logging my sleep. What can I do to fix it?
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Rishabh aggarwal
(@rishabh3025) reported
@FitbitSupport Neither I am able to change clock faces nor I am able to add them through software in Versa. Please help. Contact 9992599908
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Ted Horski
(@AnEndlessTrek) reported
@FitbitSupport Hi: I renewed the Premium feature for Sense at end of March on an annual Basis(!) after my trial ended and cannot get many of the Premium features like SPO2 etc and when I go to Premium for support, they say I no longer a Premium member but ask to try Premium? Help
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Elizabeth Riles
(@eriles1973) reported
@FitbitSupport I am on vacation in Costa Rica and my fitbit just died. It started flashing and vibrating. It would not sync. I tried restarting it by holding down the button and plugged it in and now it will not turn on. It is a charge 3.
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Ralph Giangregorio
(@rockinralph098) reported
@MyFitnessPal really isn't worth it anymore since they've had a multi month bug with the @fitbit integration. Seems like there is no fix in sight for this.
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Scott Ward
(@psycho_ward) reported
@FitbitSupport Lol. Im sorry. Its not really that bad but its just kinda funny
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Chance the Gardener
(@kingofgeese) reported
@FitbitSupport - your products are garbage. I’ve had this inspire2 for less than 2 wks and already the “squeeze bit sides” feature is broke-nothing like trying to keep a pace but not being able to pause at lights. Shame on me for buying my 3rd Fitbit after the other 2 also died.
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Jennifer Childers
(@jchilders70) reported
@FitbitSupport @sfninerfan2 Fun fact, that doesn't fix the issue. Still a problem as of today.
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Alison Lidster
(@Starkybaby85) reported
@FitbitSupport need to change my Inspire 2’s clock to 24hrs. Cannot make it work. Help please!
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Andria Klein
(@andria0991) reported
@FitbitSupport need help my Sense shutdown after it was on the charger. When i put it back on I couldnt get it to respond. The first time was after daylight savings and after a day it finally told me that it needed to be charged. I put it back on the charger and it worked fine.
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joanne mchugh
(@joannemacq) reported
@FitbitSupport after doing a fitbit update prompted by google 2 weeks back. I have suffered with extreme battery drain. Im having to charge my fitbit twice daily. Never had this issue before. It would last at least 3 days. I have deleted app. Done a restore and still not resolved
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Marc Hanks
(@the_marchanks) reported
from
Sutton at Hone, England
Morning all @FitbitSupport, My Versa2 is playing up again. I need help or maybe an @apple watch?
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Beki Thomson✨
(@bekithomson) reported
@FitbitSupport Thanks for your help but I have now received an email stating that I have to tell fitbit why I am cancelling. That is illegal and I will pursue all avenues of redress.
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roseanne stevenson
(@RosieStev) reported
@fitbit need help my fitbit aria wont pair/sync and when it does eventually it dosnt register weight
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emer kelly
(@rustyemy51) reported
@FitbitSupport I have a fitbit versa and it is connected to my Hauwai p30 phone. It is a disgrace that every day i must clear my storage in my app setting and log back in to my fitbit settings to get my notifications.. Please can you help me or replace this fitbit.
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N
(@NaveenMacho) reported
Hey @FitbitSupport why your bands always broken at the exact same places. How many times should I need to change my band? I think it's fourth time 😤
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K & E
(@bandicootboys) reported
I’m about to throw my @fitbit and @MyFitnessPal in the effing trash. Because that’s what they’ve both become. ✨Trash✨ Sync issues for over a week now. Stupid GPS message every time I launch @fitbit. Over 16k steps on Saturday alone but only 11 steps sync between both apps. 🙄
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Dinhara Walters
(@DinkyDinhara) reported
@FitbitSupport why does the period tracker on the app no longer work? When I clock on it the app freezes before closing down
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Steven Yuna
(@StevenYuna) reported
@FitbitSupport hello. I need help canceling an order ASAP
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Leticia Dominguez
(@ldominguez08) reported
@FitbitSupport my Fitbit has broken from one of the ends and I cant get it to stay on. Can someone please contact me. I purchased this in Oct 2020.
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Kelley
(@Kelley19711654) reported
@FitbitSupport My Fit Bit caught on my jacket and the plastic part that hold the band in place broke off. I feel that it shouldn't have broken that easily. Could I get a replacement?
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Robert Hutchison
(@photosbyroberth) reported
@FitbitSupport my Fitbit Versa 2 is having a hard time syncing and is losing time. This is a replacement after the last one I had started doing the very same thing! Why do you think this is happening and do you have a fix?
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Glen Meyerowitz
(@GlenMeyerowitz) reported
@fitbit @FitbitSupport I’ve noticed over the last few months that whenever I check my sleep score and associated data, the app becomes non-responsive for ~20 seconds or so. Is this a known issue that is being resolved? This is on iOS.
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Jenni Keen
(@jenkeen80) reported
@FitbitSupport I have the inspire 2 and it is over-recording steps wildly. I have set my stride length and changed it to say its on my dominant hand when it isn't as per advice . I apparently did 80 steps getting out of bed... help.
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tom
(@Tomoulds) reported
@FitbitSupport out of curiosity do your ionics have a kill switch after a year - year and a half. Second one not working and unable to afford a newer more reliable model 😭
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Manish Sharma
(@avitruvianman) reported
@FitbitSupport @twitashish @FitbitSupport first provide resolution to my issue.
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Steven Groves
(@stevenmgroves) reported
@FitbitSupport is there anyway to turn down the sensativity on steps. I just got my device and have been sitting in my chair since i turned it on and im at 51 steps