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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (50%)
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Online Features (18%)
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Errors (15%)
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Website Down (9%)
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Device Failure (5%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Fréjus |
Errors | |
 Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors | |
| Lewisville |
Online Features | |
| Fréjus |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Chance the Gardener
(@kingofgeese) reported
@FitbitSupport - your products are garbage. I’ve had this inspire2 for less than 2 wks and already the “squeeze bit sides” feature is broke-nothing like trying to keep a pace but not being able to pause at lights. Shame on me for buying my 3rd Fitbit after the other 2 also died.
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Sallie Barta
(@solrider69) reported
@FitbitSupport charge 3 vibrates but screen is black. Tried charging and changing clock face. No luck. Help!!!
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N
(@NaveenMacho) reported
Hey @FitbitSupport why your bands always broken at the exact same places. How many times should I need to change my band? I think it's fourth time 😤
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Sylvia Dahlby
(@SylvieDahl) reported
@FitbitSupport aloha! My faithful old FitBit One seems to have trouble holding a charge. She charges up ok but runs out of juice in a day or so. Is it time for a new battery or replacement device?
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Christopher
(@teesang) reported
.@fitbit has a huge SPAM problem.
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Jenni Keen
(@jenkeen80) reported
@FitbitSupport I have the inspire 2 and it is over-recording steps wildly. I have set my stride length and changed it to say its on my dominant hand when it isn't as per advice . I apparently did 80 steps getting out of bed... help.
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Ozman Mirza
(@XHB1TOZ) reported
@FitbitSupport I’ve updated my Fitbit app and now can’t find my family or see anywhere where I can switch to my kid’s profile as I manage it.. can you help n see why this is happening? My profile is Ozman M.
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Liam O'Flaherty🌊🇪🇺🇺🇸🎼
(@fahey_tom) reported
@TruPlaya1870 @fitbit I've had mine for 2months and find it useless. Not accurate HR or distance and very poor battery life. For €330 it's a rip off
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Beki Thomson✨
(@bekithomson) reported
@FitbitSupport Thanks for your help but I have now received an email stating that I have to tell fitbit why I am cancelling. That is illegal and I will pursue all avenues of redress.
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Robert Hutchison
(@photosbyroberth) reported
@FitbitSupport my Fitbit Versa 2 is having a hard time syncing and is losing time. This is a replacement after the last one I had started doing the very same thing! Why do you think this is happening and do you have a fix?
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Ted Horski
(@AnEndlessTrek) reported
@FitbitSupport Hi: I renewed the Premium feature for Sense at end of March on an annual Basis(!) after my trial ended and cannot get many of the Premium features like SPO2 etc and when I go to Premium for support, they say I no longer a Premium member but ask to try Premium? Help
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Dinhara Walters
(@DinkyDinhara) reported
@FitbitSupport why does the period tracker on the app no longer work? When I clock on it the app freezes before closing down
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Jennifer Childers
(@jchilders70) reported
@FitbitSupport @sfninerfan2 Fun fact, that doesn't fix the issue. Still a problem as of today.
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Alison Lidster
(@Starkybaby85) reported
@FitbitSupport need to change my Inspire 2’s clock to 24hrs. Cannot make it work. Help please!
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Paul Rawcliffe
(@PRawcliffe) reported
@fitbit What an absolute waste of time & resources. If people need an app to help them wash their hands correctly, they really need to sort themselves out.
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Andria Klein
(@andria0991) reported
@FitbitSupport need help my Sense shutdown after it was on the charger. When i put it back on I couldnt get it to respond. The first time was after daylight savings and after a day it finally told me that it needed to be charged. I put it back on the charger and it worked fine.
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Elizabeth Riles
(@eriles1973) reported
@FitbitSupport I am on vacation in Costa Rica and my fitbit just died. It started flashing and vibrating. It would not sync. I tried restarting it by holding down the button and plugged it in and now it will not turn on. It is a charge 3.
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joanne mchugh
(@joannemacq) reported
@FitbitSupport after doing a fitbit update prompted by google 2 weeks back. I have suffered with extreme battery drain. Im having to charge my fitbit twice daily. Never had this issue before. It would last at least 3 days. I have deleted app. Done a restore and still not resolved
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Chris M
(@mcduffiechrisAU) reported
.@FitbitSupport hey, my Versa 2 hasn't synced since yesterday morning and refuses to. I've reset the Fitbit by pressing the button for 10 seconds, I've turned BT off and on several times - nothing. Help.
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Ralph Giangregorio
(@rockinralph098) reported
@MyFitnessPal really isn't worth it anymore since they've had a multi month bug with the @fitbit integration. Seems like there is no fix in sight for this.
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Carolyn Chio
(@chiocarol) reported
@FitbitSupport It did not help.
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tom
(@Tomoulds) reported
@FitbitSupport out of curiosity do your ionics have a kill switch after a year - year and a half. Second one not working and unable to afford a newer more reliable model 😭
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emer kelly
(@rustyemy51) reported
@FitbitSupport I have a fitbit versa and it is connected to my Hauwai p30 phone. It is a disgrace that every day i must clear my storage in my app setting and log back in to my fitbit settings to get my notifications.. Please can you help me or replace this fitbit.
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Scott Ward
(@psycho_ward) reported
@FitbitSupport Lol. Im sorry. Its not really that bad but its just kinda funny
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Sudheerns
(@sudheerns) reported
@FitbitSupport Hi guys. This is the one part that isn't working as it was before. I wonder what's wrong. Can you help in correcting same????
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Jo
(@littlechick78) reported
@FitbitSupport hello. Is there a problem with FHT, all my data and trends have disappeared and the calendar is defaulted to 1978?
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Sudheerns
(@sudheerns) reported
@FitbitSupport hi, sudheer here from India. For past few months (since Google took over) I have issues of non syncing of sleep data, excessive steps and reduced steps. I dont know what's wrong. Can you help in resolving this.
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Anshuman Sharma
(@Anshuman1335) reported
Fitbit Team, My Fitbit touch screen is not working. please suggest me how can Service it with proper service centre... @FitbitSupport
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Kelley
(@Kelley19711654) reported
@FitbitSupport My Fit Bit caught on my jacket and the plastic part that hold the band in place broke off. I feel that it shouldn't have broken that easily. Could I get a replacement?
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Jennifer Cothrine
(@JenniferCothr1) reported
@FitbitSupport please help me purchase the protection plan for my new sense... It pops up that I have a certain amount of days to buy it and then dissappears