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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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Online Features (23%)
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Device Failure (19%)
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App Crashing (13%)
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Website Down (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Device Failure | |
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Calbino
(@CalSchal) reported
@FitbitSupport When you updated #charge3 you ruined it! Too dark to see it! What the hell were you thinking? #garbage
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Brad
(@bradfrombuffalo) reported
@fitbit @FitbitSupport 1/ The screen on my sense 2, only 2 months out of warranty, started freaking out yesterday. Completely out of control and can't reset. Called for help. Customer Serv told me only option is to buy a new one. This is a joke. I will not invest in buying your
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Billy Gillen
(@BillyGillen1) reported
@FitbitSupport broken strap, attached receipt, attached pictures. Still not enough for you. Thanks a lot 👎
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Patrick
(@pipefishuk) reported
@FitbitSupport Google pay on Fitbit Sense won't allow me to add any cards. My banks/cards are listed on the Fitbit site as compatible. It either says card not supported or something went wrong - Is this a known issue?
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Stacey Thornton
(@StaceyT98903429) reported
Does anyone know why my Fitbit versa 2 won't pair with my new phone? It's a Samsung galaxy s23 ultra and I can't get it to pair? @FitbitSupport @fitbit I've tried restarting both devices, unpairing and starting over. I've tried all the trouble shooting things
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J9DH
(@J9DH) reported
@FitbitSupport @fitbit Three weeks in a row I start the week with the fitbit not syncing! I've gone through all of the trouble shooting techniques. What is going on???
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Marco Florence
(@msf_13) reported
@FitbitSupport my charge5 GPS only seems to work when I run around where I live. It never seems to work when I'm anywhere else. Can you help please?
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spoiltbitch
(@gale_jen) reported
@FitbitSupport Your no specific time for resolving any issue is a real problem for anyone trying to get their refund - this is money we are entitled to..not our fault that you have issue with your product
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Lock Trump Up NOW 🌊
(@KarenThose) reported
@FitbitSupport As of this morning, Fitbit is not syncing with Carb Manager app. YES, I have tried restarting both of the apps, and YES I have checked the settings to make sure they are supposed to work, if they have up until today, but it's not working.
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Balanced Explorations
(@explorestravel2) reported
The doctor at the urgent care told him the @fitbit Charge 5 I got him for Christmas saved his life. The ECG identified a problem and told him to seek medical attention.
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Amy Sheehan
(@AmyShee68466273) reported
@FitbitSupport I had a Fitbit and it died. You replaced it with a new Sense, which never worked. When I asked for help, you told me to “charge it”. Been “charging” for 5 months. Even paid for new cords. Is there nothing you can do for me after $200+ total 3 weeks of use??
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margot robbie enthusiast
(@ch3wytooth) reported
@FitbitSupport help me please cause ur watch is being silly and wont connect to my phone :(
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Walt Connelly
(@walt_connelly) reported
@FitbitSupport Bought a Versa 4 to replace my Versa 3 and noted it didn't even come close to accurate heart rate and calorie burn. I look down and see - - for heart rate. Same thing with a Sense 2 I just bought. WTF is up? GPS too is very inaccurate, I know exactly how far around my hood.
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pascalino
(@riggita) reported
@jaksbecker @parkjames @FitbitSupport Had similar experience HIROCRAKESUPPORT on ig help me get it solved support sucks look them up you gonna thank me later
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shan ❄️
(@sdod96) reported
@Shan_Mixhelle @fitbit Omg this happened to me too!! I didn’t realize it was a thing I thought my skin was just sensitive. I know I’m not allergic to nickel and it happened so it could be something else. I wear Apple Watch now though and haven’t had this issue
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TheSkillStack
(@TheSkillStack) reported
@fitbit that’s the 4th device in 5 years that’s ended on me. This one (that I’ve had for 18 months) won’t take a charge. I’m finished with your poor products once and for all!! #wasteofmoney
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With a mask no one can see how ugly my mustache is
(@CattleprodTF) reported
@FitbitSupport Seriously, I was using it with no issue for *5 months* after the supposed end of service, this was not a strain on Fitbit's servers. How long will it keep working without being able to sync? What happens when the clocks change next week?
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Queen Smashley
(@QueenSmashley) reported
@FitbitSupport officially cancelling my premium subscription as of today. So tired of your app constantly going down. This is NOT what I paid over $100 for. Unbelievable that you people just can't seem to get anything right.
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Jo Grigsby
(@joGrigsby5) reported
Hi @FitbitSupport My one year old Versa 2 has never given me a problem until the new IOS update. I now can’t sync it, or set alarms etc. I’ve tried uninstalling and reinstalling, and turning Bluetooth on and off
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Amy Sheehan
(@AmyShee68466273) reported
@FitbitSupport I appreciate that but these links were sent when the first one died and the second one died. I’m happy to move on but know it costs less to satisfy an existing customer than recruit a new one. Last chance before it goes in the trash.
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Riya
(@riya_nigam) reported
@FitbitSupport Hello, i have an issue with readiness score not reflecting all of sudden for a month old luxe device. Can someone help? Tried calling but numbers doesn’t exist
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Joanne Pullman
(@JoannePullman5) reported
@FitbitSupport ref 48498801. Absolute shambles for the last 4 months trying to resolve my problem and refund me money. Live chat told me you dont have a complaints dept (?!)so SOMEONE needs to review this whole unlawful/breach of contract case, contact me today. Or,legal action.
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Donna Scott: Best of British Science Fiction
(@wishusdonna) reported
@FitbitSupport Hi Fitbit, my Versa 2 stopped working after a swim and it's not charging, just getting hot. I tried reaching you on the app but it won't let me log in, it says Server error. Please help!
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Alex Morrow
(@vblock) reported
@KirstyHoneyman @FitbitSupport Any luck yet? Another week goes by and still nothing. Emails going unanswered. Fitbit might have the worst customer service in the country, and that's saying something
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Urvisha
(@vishsofly) reported
.@fitbit customer service is so ****.
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Tony Akens
(@kraegar) reported
@SamanthaSnyder @fitbit @Strava When I exercise, if it didn't record, it didn't happen. Always the worst!
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Kate
(@KaterinaBeth) reported
Cool. I’ve owned my newest @fitbit (the luxe) for two months. It’s fallen off my wrist multiple times because the connection pieces suck. Today it fell off in the parking garage. A nice neighbor turned it in, but it’s scratched to hell. Do not recommend. $200 down the drain.
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RK
(@suryateja01) reported
@FitbitSupport It seems my account is compromised. Is there any data security issues your side? Pls help
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Lock Trump Up NOW 🌊
(@KarenThose) reported
@kgc89 @FitbitSupport Garmin is where I'm going after this stupid over priced useless premium FitBit subscription ends. If the watch even lasts that long. I'm tired of the constant problems week after week that they can't seem to fix and keep working.
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Guss Daddy
(@gusskabbara) reported
@FitbitSupport hi my Fitbit 4 all of a sudden Keeps vibrating & I connected to the charge kept getting a smile but it s now gone black and I feel little vibrations . Need help