Fitbit

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fitbit Outage Chart 12/10/2025 03:45

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Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  1. App Crashing (47%)

    App Crashing (47%)

  2. Online Features (18%)

    Online Features (18%)

  3. Errors (16%)

    Errors (16%)

  4. Website Down (11%)

    Website Down (11%)

  5. Device Failure (5%)

    Device Failure (5%)

  6. Sign in (3%)

    Sign in (3%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesLouisville Website Down
United StatesVirginia Beach Website Down
FranceFréjus Errors
United StatesClearwater Online Features
United StatesArlington Errors
GermanyHalle (Saale) Errors
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • AmericanTrue7 American Trumpette (@AmericanTrue7) reported

    @fitbit Versa 2 just dies. Suck it up,buy another. Versa 3. Has not worked since I got it. Set up per instructions. features work randomly. Will not align w/ my settings. Total nightmare. Trying to get support is like trying to break into the Pentagon. Should've gone Apple?

  • markjfine Mark J. Fine (@markjfine) reported

    Hey @MyFitnessPal, have you thought about adding a manual @fitbit synch option where the user can add something manually from the fitbit app when it decides to get dementia all day? The continually broken synch is becoming a massive joke.

  • Bepboppbop SO tired (@Bepboppbop) reported

    @FitbitSupport Have someone from US actual tech support call me, or we are returning these trash watches and getting our $600 dollars back. NO ONE should buy a #Fitbit #FitbitSense !! BUYER BEWARE! Their "support" will not know even the most basic stuff and talk in dumb circles!!

  • GemmaJo86 Gemma (@GemmaJo86) reported

    @FitbitSupport I can’t get my fitbit to sync with my phone Can you help please 🤞

  • BigBadJock John McArthur 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@BigBadJock) reported

    @FitbitSupport @StravaSupport My wife's Fitbit versa hasn't been syncing to Strava since the weekend. Is there a fix?

  • Bepboppbop SO tired (@Bepboppbop) reported

    @FitbitSupport @fitbit My husband bought the #Sense with me. We had the same Versas before this. His Premium trial works, mine doesn't. Heart rate monitoring in the Sense is trash as well. Don't buy #FitBit.

  • SWA_superdisp Hogg Cyndie (@SWA_superdisp) reported

    @FitbitSupport please call FedEx and ask them to deliver my broken FitBit Charge 4. And stop the traveling around the western USA. I cannot believe this pkg cannot get Calexico. Maybe @FedEx you could give it to the @USPS And they can deliver it

  • ameya91 Ameya Joshi (@ameya91) reported from Mumbai Suburban, State of Mahārāshtra

    @FitbitSupport Opened the app and went to friends tab and I see soo many Michael entries. Also some numbers and question marks as you can see in the image. I checked again just now and the issue is solved so ok for now.

  • tweetatrini Rini Mathew (@tweetatrini) reported

    I m facing issue with versa 2 battery since May 2nd week. its draining in 2 hrs. with bluetooth off its lasting 4 days but wats the point of a fitness watch without sync. I tried contacting cust care & they are unaware of this issue. pls help @fitbit @FitbitSupport @FitbitIN

  • MarketingManNo1 Nick Handley (@MarketingManNo1) reported

    @fitbit I reported a technical problem on the reporting of friends figures over 2 months ago and there several messages between us. I’m disappointed that this has still not been rectified.

  • prettysqueaky Squeaky Altman (@prettysqueaky) reported

    @FitbitSupport My brand new Fitbit sense is losing battery to quickly it went from 100% to 42% in a few short hours. Customer service says their aware of glitch problems but not telling customers how and when it will be fixed

  • ebzornes Erica Zornes (@ebzornes) reported

    @Petchary @JamaicanVision @fitbit You never will. They are trash.

  • sian_c Siân Catrin (@sian_c) reported

    @FitbitUK @FitbitSupport my device seems to be playing up - for my last two morning workouts it’s told me I’d burned 500 calories in under 10 minutes (for low intensity workouts that would normally burn 200 max) - is there a known issue?

  • the5laws Jody lawrence (@the5laws) reported

    @fitbit why does it seem that every 1.5 years my Fitbit craps out?? And the only thing you do is say here we will give you a discount for a new one?! Fix the damn problem or get a better warranty!

  • GoodremFan ShootingStar (@GoodremFan) reported

    @FitbitSupport I tried everything it’s not working manually syncing, restarting still the same

  • ebzornes Erica Zornes (@ebzornes) reported

    @Bepboppbop @AppleSupport @FitbitSupport “This is definitely not the experience they want you to have.” Although it’s the experience THOUSANDS are having and they will not fix issues on the old product, they just keep producing new trash. I bought an Apple Watch after my 85 day old Versa 2 stopped. They are a JOKE!

  • bananar81392005 bananarepublicofMiami🍌 (@bananar81392005) reported

    @FitbitSupport The food log is pretty useless with IOS. Moderator in your user forum where many users complain about this advised the issue was reported. So far, it still does not work. What is the ETA? As of now your product is not as advertised.

  • fznnizami Faizan Nizami (@fznnizami) reported

    @FitbitSupport I have a Versa 2 and "Couldn't sync your Versa 2" is the nightmare I live and breathe now. Ever since your last firmware update my watch doesn't sync with my app. I've tried every trick in the book to get this fixed. Not happening. Can you please help?

  • ebzornes Erica Zornes (@ebzornes) reported

    @BrannonJT @FitbitSupport @Strava What they don’t say is that THOUSANDS of customers have put this same complaint on the Twitter page. Instead of acknowledging the problem they will have you spend hours troubleshooting. Fitbit is junk.

  • ebzornes Erica Zornes (@ebzornes) reported

    @karengking @FitbitSupport There is literally ALWAYS a technical issue that they won’t properly address. It’s such a headache.

  • SourKrause94 Liesl Krause (@SourKrause94) reported

    There’s a persistent issue with foods not loading when trying to log in fitbit, it makes it really difficult to keep all the data I want in the app when I can’t log the food! @FitbitSupport

  • dee4change dee (@dee4change) reported

    @FitbitSupport app does not count steps correctly. Ordered free trial and charged within 5 seconds. Customer support addresses none of my concerns just says no refunds. My fit bit worked perfect until I was tricked into the premium plan. No it’s terrible. Refund immediately

  • sweetflower419 Jo0ojo🕊️ (@sweetflower419) reported

    @fitbit I have a problem about the Charge 4 watch please contact me privately

  • Bepboppbop SO tired (@Bepboppbop) reported

    @AppleSupport do you have tech support that at least knows what a menu is? #Fitbit @FitbitSupport do not. Say the words and we'll return $600 worth of #Fitbit #Sense bricks and look into ur stuff. Years of loving Fitbit, but Google is turning it into trash

  • SWA_superdisp Hogg Cyndie (@SWA_superdisp) reported

    @FitBitSupport @FedExHelp I am getting upset. It has been one month that I returned a broken @FitBit Charge 4. Since April 24 this small 10x7 padded envelope has been traveling the western USA headed to Calexico CA. It has been in LosAngeles 2x now. Now it is stuck in Sacramento.

  • jez_tweets Jeremy Hunt (@jez_tweets) reported

    @FitbitSupport my inspire HR has lost the ability to scroll through the apps and screens. Any suggestions to fix this please? Thanks!

  • Rorabamanda Amanda The Show (@Rorabamanda) reported

    @FitbitSupport hi, my Fitbit is broken and I got the extended warranty but I cannot find anywhere on the website to take action on this, what do I need to do? The only return link says I can’t return the product because it shipped over 45 days ago

  • ebzornes Erica Zornes (@ebzornes) reported

    @Bepboppbop @FitbitSupport @fitbit EXACTLY! I’ve been tweeting for 3 weeks now. They are TERRIBLE! They let you spend hours troubleshooting even though you start off with telling them you’ve already done it all. No accountability of their junk, low quality product.

  • ebzornes Erica Zornes (@ebzornes) reported

    @1Life_saved @FitbitSupport “This isn’t the experience they want you to have” but it clearly is. They have thousands of complaints and are doing nothing to make improvements. No ownership, not being accountable and the products are ****.

  • ebzornes Erica Zornes (@ebzornes) reported

    @FitbitSupport @BrannonJT They know why it’s not syncing...NO ONE IS ABLE TO SYNC and it’s an issue on their end. Although they keep acting like they’re surprised every time someone tweets about it.