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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (29%)
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App Crashing (20%)
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Online Features (18%)
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Website Down (14%)
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Device Failure (14%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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reno
(@cixspo) reported
@FitbitSupport Hi! My fitbit luxe doesn't work off charger. While it's charging i can use it just fine but when i plug it off the screen becomes black and unresponsive. Any way to fix that? Forcefully restarting didn't help.
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Theresa Buchanan
(@Theresa73316611) reported
@fitbit I I haven't had any trouble
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JohnGalt 🇺🇸🇮🇱
(@JohnJGaltrules) reported
@doc24109871 @fitbit Lol I'll admit my judgment has been poor the last few weeks. Grogu is good. A pain in my *** sometimes but he's a good doggo.
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Jammy
(@Mikitajam) reported
@FitbitSupport I raised a case via the help livechat. So far lots of hassle and no solution but someone is supposed to be emailing me from a different support team but that has yet to happen.
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Louise Allen-Jones
(@LouAllenJones) reported
@fitbit What's got my heart rate up is that my fitbit Flex 2 battery has stopped working - can you help?
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Morris_moo
(@Morris_moo) reported
@fitbit @FitbitSupport please help! Having trouble with our Aria 2 - had to reset after change in Wi-Fi. I’m linked to it but doesn’t log my weight - can’t link my husband to it but logs his weight as guest!! Rang your helpline & they couldn’t sort after an hour on phone 😢#sad
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Cassi Mitchell Smith
(@G88Gassi) reported
@FitbitSupport my Fitbit must not be syncing to my phone…my weekly stats have been way off several weeks in a row. Any suggestions on how to fix it?
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Ash Vish
(@ash_vish) reported
@FitbitSupport @FitbitIN My Fitbit Charge#3 isn’t turning on, possibly due to battery issue. Pls assist me with the service centre details in India..
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Hanna Walton
(@hannawalton01) reported
@FitbitSupport Please help me to replace my strap still under guarantee. My fitbit3 was activated on 28.6.2020 Please help. I am out of my depth having to deal with this via twitter. I will NOT BUY another fitbit if I cant get this sorted in more straightforward way.
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PRANAV SHUKLA
(@epranavshukla) reported
@FitbitSupport I have already done that and did last time as well. You need to work on issue rather than explaining same thing again and again. I don't want to have substandard product.
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Marcus
(@mboggi_) reported
@fitbit My heart rate got higher when I realized that Fitbit closed my customer support case and will not replace the two Sense broken cables, even I'm being a Fitbit Premium user.
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Leah
(@LovesTKandSP) reported
@FitbitSupport Hi, where can I find a returns label to send back my Fitbit as my device has broken & ive been asked to send it back but I don’t have anywhere to send it to. Thanks
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Laura Austin
(@LAismylady) reported
@FitbitSupport hello. I have a charge 3 and the screen is completely unreadable. It has pixelated. Started off with a few horizontal lines, progressively got worse and now cannot read at all. Tried all trouble shooting and restarts nothing has worked. Last step reach out for help
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Marilia Silvério
(@MaSilverio_) reported
@FitbitSupport @fitbit @FitbitUK I’m sorry. This is not helpful. I’ve contacted support several times. Your support says this is an ongoing issue ‘our team is still working on it. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers.’
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santhoshkumar32@gmail.com
(@santhos41776836) reported
@fitbit @fitbit @FitbitSupport Plz request all not to go with Fitbit, Very bad experience with their bands. Three years three replacement and finally no use again facing problem.
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Chris Slovacek
(@ChrisSlovacek) reported
@fitbit All you have to do (until you can solve the problem) is to disable that field in the profile. Sure, some people's legit descriptions will get lost but you'll get rid all of the "Follow my sport blog" links.
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Michael Muchmore
(@mikemuch) reported
@fitbit It's working now. Could have been user error; at the time of the problem, I only saw Record option, not a choice of activities. Interestingly, Strava, which gets data from the Fitbit, had a message to the effect "It looks like your run was a bike ride."
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Olivia Ramage
(@ramage_olivia) reported
@FitbitSupport Seems to be related to the relationship you have with Curry’s. They say Fitbit want all the item returned even if it is just a broken strap. Some Fitbit’s have only lasted 6 days before they broke.
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Eleanor
(@e77eqw) reported
@FitbitSupport I recently got a Fitbit Charge 4 and using Huawei Mate 20 Pro. I kept getting this error message, app:"Notification service not running. A phone restart is required to re-enable notifications on your tracker.". Restarting my phone won't work unless I reinstall
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AaLexa
(@howote) reported
Just a month ago I got a Fitbit Force. Yeah, old news. But got no help from @FitbitSupport on how to contact @Stericycle_Inc for refunding or at least eco recycling the gadged. Wrote a bunch of letters to no avail. That's sad. :(
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Bill Freese
(@willfree) reported
@fitbit The Fitbit app stopped tracking my steps sometime yesterday morning. I had over 15,000 steps, but it only registered 2,950. Today, I have 1,879 but the app says I have zero. Is this a problem on your end again, or something I need to fix?
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milou
(@moonIightlines) reported
@FitbitSupport hey i have only had my versa 3 for a day and it's not working properly at all. support can't find why the language won't change despite me following the instructions and the heart rate measure is wildly inaccurate. barely puts me in cardio zone when my inspire 2
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Rene L.B.
(@sexysag1969) reported
@FitbitSupport having major problem synching my versa to my Samsung galaxy note 9. It was working good until i left the Dominican republic Monday morning. Can't do anything since then. Doesn't even show up on Bluetooth devices Please assist
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reno
(@cixspo) reported
@FitbitSupport Yes, I tried the cable method several times, didn't help though. Gonna try the app method but I doubt it'd help.
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Lauren Jones
(@LaurenJones_16) reported
@FitbitSupport can someone help me please? My screen has gone black after using it this morning and will not come on but when I press the sides it is vibrating. App is not syncing just says ‘looking for’ #charge3
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Jayaraj Varadharajan
(@JayarajVarathar) reported
@FitbitSupport My Fitbit Versa is not working, can anyone suggest how to reach the Fitbit India support team.
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santhoshkumar32@gmail.com
(@santhos41776836) reported
@fitbit @fitbit @FitbitSupport Plz request all not to go with Fitbit, Very bad experience with their bands. Three years three replacement and finally no use again facing problem.
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Marilia Silvério
(@MaSilverio_) reported
@fitbit @FitbitUK @FitbitSupport when is the issue with FitBit Sense overcounting floors going to be sorted? I’ve had a malfunctioning device for months. At least let me return it and give me my money back.
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santhoshkumar32@gmail.com
(@santhos41776836) reported
@fitbit @fitbit @FitbitSupport Plz request all not to go with Fitbit, Very bad experience with their bands. Three years three replacement and finally no use again facing problem.
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Alok Patel
(@AlokPatel) reported
@FitbitSupport my Fitbit Inspire HR battery seems to be done for. Cannot find any service centre options in India. The device is less than 2.5 years old. Please help.