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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (36%)
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Online Features (20%)
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Errors (19%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
Errors | |
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
| City of London |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Rosanna Lloyd
(@dinkydikdik) reported
@FitbitSupport my Charge 2 is vibrating and won't stop. Have let the battery run down and charged up again but still the same problem, are you able to help?
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shubhangi pathak
(@shubhangipathak) reported
A dissatisfied customer here. I did not charge my device for a few months and now it is not functioning. If regulat charging is requited why is this requirement not disclosed to customers?! What is the resolution for my problem now?@FitbitSupport @fitbit
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shubhangi pathak
(@shubhangipathak) reported
@FitbitSupport I have replied. I would appreciate an actual solution to my issue. Rather than - device is out of warranty so we cannot help. Full information was not disclosed at the time of sale.
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PVWALDO
(@pvwaldo) reported
@fitbit @FitbitSupport your products suck!!! My SECOND Charge 3 in less than a year has died, crashed, ate dust . You gave me no remedy! Cheap junk ****! America made from now on.
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Megan 🐲 RDC6 🇬🇧Crossroads3
(@Iron_Megan) reported
@FitbitSupport you can still fix this if you wanted. All I want is a functioning FitBit Versa Lite.
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Nash Janet
(@Sybilmae94) reported
@FitbitSupport having trouble syncing my device with iPhone. It did sync exercise data but stops halfway through sync. Tried reboot on both; confirmed Bluetooth connected; help
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kevin jenkins
(@wolfteam1249) reported
@FitbitSupport I don't think you really did because if you did you would know what's going on is serious cuz I provided you guys with a video showing you my issue but you're automated bot is just trying to tell me that oh I'm a real person
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shubhangi pathak
(@shubhangipathak) reported
@fitbit I did not charge my device for a few months and now it is not functioning. If regular charges is required why is this not disclosed to customers ? What is the resolution for my problem now?
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KrisisWeak
(@KrisLeates) reported
@FitbitSupport fitbit flex 2 shows 528 steps. This increases, but on next sync goes back to 528? Have reset device 3 times, have unistalled and reinstalled app. Have removed device and re added. Can you help?
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M Cordeaux
(@CordeauxMelanie) reported
@FitbitSupport All they do is tell me to trouble shoot.. After 4 non working devices I have gone through these steps many times. We go round in circles and you replace the devices with a faulty one every time after weeks of emails. Till the warranty runs out? Is this your goal?
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CA Manoj Tyagi
(@CAManojTyagi1) reported
@FitbitSupport where is your customer care center in delhi India as I’m facing issue with my watch and not able to connect with you guys.
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tejas p bhat
(@tejaspbhat) reported
@FitbitSupport Still awaiting response on mail. Where should I dm? Very poor response to a premium user.
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Cons T Åhs
(@lisztspace) reported
@FitbitSupport You really go out on a limb to not understand what I am saying. I do not want it to ask me ever again as I have not allowed access and said “No Thanks” when it nags me. Can you please turn this issue over to someone who really understands instead of sending canned answers.
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Megan 🐲 RDC6 🇬🇧Crossroads3
(@Iron_Megan) reported
@edel34498829 @fitbit Don’t hope for help. Customer service sucks
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Yvonne Minikin 1:1 diet consultant
(@yminikin) reported
@fitbit @fitbit well another company with very, very bad customer service. Promised a call from a manager within 24 hours!! 48 and counting.
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Penelope
(@penjy) reported
@FitbitSupport do you know of a fix for a charge 2 that is counting steps, but not sleep/ other activity and won't sync. Have tried all off & on again/ uninstall/ reinstall variables I can think of! Help much appreciated
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Megan 🐲 RDC6 🇬🇧Crossroads3
(@Iron_Megan) reported
@FitbitSupport I can accept one defective item. But 3 ? Come on. Obviously this means the quality of your products have seriously declined. I have spent months jumping through hoops for you to help me. Waited weeks in between responses.
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Kid Awesome1
(@Kid_Awesome1) reported
@whstancil This is a terrible ad for @fitbit
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Sarah
(@sarahj1408) reported
@FitbitSupport hi, Trying to syn my Fitbit Inspire to my new Pixel 4a that I've bought today. It won't recognise the Inspire ~ is there a problem with the Fitbit syncing?
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Mrs Indyref2021
(@AyrDelighted) reported
@FitbitSupport Good morning.... Thanks for your help. I've been offered a replacement pebble or discount on a new device. I chose the discount but there was no where to add the code at checkout so now I've paid full price, because I assumed the discount code box must be on the next screen 😢
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shubhangi pathak
(@shubhangipathak) reported
@FitbitSupport I did not charge my device for a few months and now it is not functioning. If regular charges is required why is this not disclosed to customers ? What is the resolution for my problem now?
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Leslie Dice
(@LDice1019) reported
@FitbitSupport No, thank you! I've already received two emails from customer support today and talked via DMs twice. I've shared this concern in both places but I only keep getting discount codes for a new Fitbit which doesn't solve the problem since the update has caused the issue.
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Terry Hays
(@paperDJ) reported
@fitbit app or device is failing to sync, no matter what I try!! Help!!
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Ann H
(@Awhita18) reported
@FitbitSupport my Fitbit Weather App reads “No weather data available, sync Fitbit mobile app to update”. I have synced three times. My mobile app shows it is connected to my Fitbit! Any ideas to fix?
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Yvonne Minikin 1:1 diet consultant
(@yminikin) reported
@fitbit well another company with very, very bad customer service. Promised a call from a manager within 24 hours!! 48 and counting.
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Kate
(@KaterinaBeth) reported
.@FitbitSupport, is the Sense wristband the same material as the Alta HR? I've had the Sense for 2 weeks and I've been having terrible hives/rashes/burning where the wristband is. I never had that issue with the Alta HR. I'm trying to ID what I'm allergic to.
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Cons T Åhs
(@lisztspace) reported
@FitbitSupport Hi,if you didn’t understand that I do not want to allow access to my location, I suggest handing the matter over to someone who does understand. How can it not be clear that I do not want to allow access? This is a bug - please fix it.
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maureen melchor
(@miche78) reported
@FitbitSupport I bought the charge 4 11/27/20 Yesterday I started had trouble with the screen not displaying when I am outside. When I am inside it works fine I have reset it 4 times. The battery is always above 80%. I know that I have to be in shade to see it. Phone or not.
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kevin jenkins
(@wolfteam1249) reported
@fitbit so I don't know what your guys's problem is with your support line or whatever or your issue with me because you guys keep on you know disconnecting me when I try to talk about my Fitbit that almost blew up on my arm that you guys replaced
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kevin jenkins
(@wolfteam1249) reported
@fitbit so yeah just letting everyone know your Fitbit might explode on your arm and I am serious about that cuz that almost happened to me I'm only tweeting out because I am frustrated and unsatisfied with your help