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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (37%)
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Online Features (20%)
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Errors (18%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Liza Barrett
(@lizambarrett) reported
@FitbitSupport @bloodravenlib Same problems, There is now no option to even chat with someone so there is definitely an issue with Fitbit side of things
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lbickerstaffe@ncrc.co.uk
(@lbickerstaffen1) reported
@FitbitUK Come on @fitbit when are you going to tell the truth to your customers ? Where’s my refund ? @crookbit your bad people to deal with 🤮
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Meghan PD
(@RedFishTwo) reported
@FitbitSupport I feel like my fitbit sense is having done trouble. It’s draining it’s battery SO quickly but I’m not sure why. I don’t know if it’s my clock face, the update, or the scratch on got on it, something seems off 😭
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Liza Barrett
(@lizambarrett) reported
@FitbitSupport @CryssyJ824 Same problems, There is now no option to even chat with someone so there is definitely an issue with Fitbit side of things
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Mike
(@Hotdiggitidog) reported
@FitbitSupport Perhaps someone there could contact them ? I am running in a marathon in a week and need a smart watch. Please help!
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bradtweeter
(@Bradfordtweet) reported
@fitbit my Fitbit scale is not syncing with my Motorola edge. This is an ongoing problem and is now not working even when I reboot my phone. Definitely the last @MotorolaUS phone I will ever buy.
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🖤
(@stonercatlady) reported
Did my @fitbit @FitbitSupport really just **** the bed not even 8 months later? What a waste of money 😒
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Mary Howard
(@SwanMtnShadows) reported
@FitbitSupport I have tried swiping down from the clock screen on the FitBit, but nothing displays so I can't SEE the clock screen. Next I tried the help for "If your device is unresponsive." I pressed the button on the flat end of the charger 3 times, pausing 1 second between presses.
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Christie
(@ChristieNJ) reported
@fitbit Ughhhh I want one so bad! But I already have the Sense and don't NEED the 2. Or....do I?!?!? 😝😝😝
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Liza Barrett
(@lizambarrett) reported
@FitbitSupport @Volsiz_news Same problems, There is now no option to even chat with someone so there is definitely an issue with Fitbit side of things
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Simplicitystudio uk
(@DoyinD4) reported
@FitbitSupport hello a while back I received a message saying my Fitbit is not safe and it's been call back for replacement, I fill in the online application and I still haven't received nothing and my fit bit is not working anymore either, I won't mind if you can just restore it
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Rhonda Negard
(@FatDogCreatives) reported
Aaarrrggg!!! I'm in a #StepChallenge and my @fitbit app isn't reporting my accurate steps. I'm gonna lose because of a technical glitch. 🤬🤬🤬 My app shows I've had 53 steps today. Really? I'm almost at 10k!
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Faith- **** it...I'm 51.
(@febradley71) reported
So @fitbit.... Want to tell me more about the 1000s of people that had the same problem as me? The back terminals rioting away just after the 1 year warranty? Did a little digging. I'm not the first. Your customer service sucks.
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Lori Bernstein
(@lorib641) reported
@FitbitSupport is very helpful if you have issues with Fitbit. My sense charger broke and they helped resolve the issue
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frankincenseprincess
(@jerseygirl588) reported
@fitbit hey I can’t log in . You guys r having a problem
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Mike
(@Hotdiggitidog) reported
@FitbitSupport Hey Fitbitsupport - where is my refund? Its been way past the time you said it would be! Now it seems you are ghosting me for no other reason than not answering my inquiries. I think you can help me so please do. I followed all your advice still no refund.
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Cherie Prickett
(@CheriePrickett) reported
I really hate complaining but this Charge 5 @fitbit is the absolute worst piece of 💩 I’ve ever owned. I will never buy another one.
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Kirstie Bingham
(@KirstieBingham) reported
@AskWithings @fitbit @Garmin I've been deleting them every day since I've had the watch and it isn't learning at all. Sometimes it even thinks I'm swimming! There are hundreds of complaints about thus on the Withings support boards, it's not just me! Please fix this!
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Cat Herding Science Nerd 🔬
(@catladyactivist) reported
@burberry_sara @FitbitSupport Check out their business profile on the Better Business Bureau site. Heaps of customer complaints, D- rating, non-accredited. Just so you know where to file the complaint when they fail to help you. Good luck.
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Mary Howard
(@SwanMtnShadows) reported
@FitbitSupport I don’t need to change the time. That issue has been resolved. I can’t get it to display anything even after following the instructions.
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black metal sonic
(@BlackMetalSonic) reported
I have a @fitbit smartwatch that is 4 mins slow somehow. Is this what we traded a functioning democracy for? Smartwatches that can’t keep time? Cool cool
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Christopher Twomey
(@2MeFamilyInAsia) reported
@fitbit Why is my Charge 5 not syncing? I see that it's a well-known problem, but is still unresolved. My Charge hasn't synced since early August.
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Crystal
(@CryssyJ824) reported
@lizambarrett @FitbitSupport Thankfully rebooting my phone solved the problem.
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🦇isa
(@bitmapt) reported
@FitbitSupport 1.) Already did the troubleshooting routine. Did not work. Do you replace out of warranty fitbits for this issue? 2.) Suggestions to make the Aria scale work with other fitness trackers is consistently marked as "not planned" on the forums. It's been suggested thousands of times
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Tara Jensen
(@TaraCJensen) reported
@2MeFamilyInAsia @fitbit They won’t help you. I’m on my second replacement and the issue persists.
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BrendaCrawford
(@bcrawfo299) reported
@fitbit they are telling me they can’t find my order. When they found it to send the fedex return label. As ofthe 5th of Sept it will be a month of back and forth. No return label for post office, as I stated I live nowhere near a fed ex facility. FB refuses help in any way!!!!!
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Candice Stafford
(@charper1981) reported
@FitbitSupport I bought a clock face. Paid for it it was there til today. Now my Fitbit just says help
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Rhonda Negard
(@FatDogCreatives) reported
@onedogsolutions @fitbit To be fair, I am already 20K behind the leaders, so I won't win anyway. But, I don't want to be even more embarrassed by such a poor showing for today's part. LOL
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Liza Barrett
(@lizambarrett) reported
@FitbitSupport @mbatts17790 There is now no option to even chat with someone so there is definitely an issue with Fitbit side of things
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Pretty Folson
(@PrettyFolson) reported
@FitbitSupport Perhaps you can be of some help. I’ve had the worst experience chatting with one of your customer service reps. For the 2nd time, a watch I’ve given my husband has died within 6 mos. I don’t want a replacement. I want a refund & i shouldn’t have to prove your