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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (35%)
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Online Features (21%)
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Errors (19%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jen Pharo
(@Jen_Pharo) reported
@FitbitSupport hello. My Fitbit Versa 2 stopped working last night. It’s just under 2 years old and the logo is flashing every few seconds. Can’t restart it. Can you help? Have charged it.
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TheOne
(@abhijitj78) reported
@FitbitSupport Restarted. Same problem. Have DM my email ID
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Chris Quelch
(@QChris999) reported
@FitbitSupport @fitbit I’ve sent you DM - why is Fitbit software update killing all Fitbit batteries ? Can you sort patch & fix this out asap - thanks 🙏
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Tom Meuleman
(@Tombeau1972) reported
@FitbitSupport as you already know: your refund center doesn't do ****
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freya
(@fxeya) reported
@FitbitSupport Hi my fitbit Ionic is saying that it's locked and I cannot connect my phone to it? I haven't locked it myself so could I please get someone to help me unlock it x
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azar sawar
(@azar_sawar) reported
@Anjansi45500599 @Tombeau1972 @fitbit Hey any update on the case? I also stuck with same problem and it's been 10 weeks now
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TXscrewdriver
(@JimHammer) reported
@fitbit That link doesn’t take me anywhere. I dm’ed Fitbit support because you wouldn’t show up on direct messaging. I’m having the same issue. Ever since I got my inspire 2, the hr has been so erratic. You’ll be able to tell when I switched from charge 5 to inspire 2.
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GolferBill
(@lovesgolf70) reported
@crypto_skillz @fitbit @whoop So instead of buying a new Fitbit, you're going to spend $300/yr for whoop? I've had nothing but trouble with whoop. All hype and great marketing.
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Brian Alston
(@brian4dotcom) reported
Something's going on with my @fitbit Sense. Worked great during hike. Noticed at restaurant it turned off. At home, put on charger. Back on & recording steps but switching screens is slow/doesn't work. Now hard shut down to see what happens ⌚
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Ellie
(@ELLIEExoxo) reported
@FitbitSupport hi Fitbit! I've had my charge 3 just under 2 years and it's now got a crack in the screen and is not accurately tracking any of my movements or exercise. Bought off Amazon and still under warranty. Can you help?
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Andrew Porterfield
(@AWPorterfield) reported
@FitbitSupport As my original tweet noted, I have done that twice with ZERO success. There are a few online forums discussing how @fitbit is treating customers. Would @FitbitSupport like me to publicly complain about the service OR will you solve the problem and help me remain a loyal customer?
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Hikaru
(@HikaruBets) reported
Fitbit syncing is a disaster. Yeah restart this, blah, restart that, blah, bluetooth this, blah. Other products don’t have this issue. @fitbit @FitbitSupport
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Tom De Meyer
(@tdemeyer) reported
Appalling service from @FitbitSupport. 4 months waiting for a refund. Ionic support line asks to wait (not saying how long) and regular support doing nothing. No accountability or help. Disgraceful.
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Laura
(@LauraHayleyx) reported
@FitbitSupport please help me, my Fitbit just fell off my wrist and now the screen has smashed… bits of glass falling out aswell. Im so upset, is there anything I can do?? 🥺😭😩
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🔫 Jeff Craig
(@JeffCraigTV) reported
This is insane. @fitbit somehow allowed someone to change my account email without having access to said email. Now someone has access to my personal data. @FitbitSupport says it will take days to resolve the issue. Don't buy a Fitbit if you care about your personal data.
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Chris Quelch
(@QChris999) reported
@FitbitSupport @FitbitUK I’ve got two year Fitbit HR Inspire , you’ve updated app & now I’m constantly having charge my watch - what have you done - you’ve killed my watch. One charge usually lasts week now not even 2 hours help sort this out
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Adam A Milne
(@AdamAMilne) reported
Does anyone at @fitbit @FitbitUK and @B4BPayments understand how Ionic refunds are supposed to work and how a customer can get theirs? Right now it’s an entirely broken process with nobody able to assist. Help!
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MRof
(@marcorof) reported
@FitbitSupport I bought a charge 4 less than 6 months ago and it is not working anymore. I cant believe the quality of your product….I want a refund/check if it still has a guarantee. Cheers.
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dave
(@daveguapp) reported
@FitbitSupport @FitbitSupport any help?
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Michael
(@BrutalDaddyCore) reported
@fitbit I bought my wife a Charge5 from your website on 6/11.It came broken we contacted support, we sent it back we've been waiting for weeks for a replacement.Your company sold us a faulty product and we are still waiting for that screw up to be corrected.Punishing the customer
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Brian Dias
(@bdias32) reported
My @FitbitSupport Charge 5 is broken after 6 months. Even after using the water lock feature it won’t turn back on after swimming. Non stop vibrations from the moment I plugged it in! What a bad company!
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Cheryl Thompson
(@Cherylmakescake) reported
@FitbitSupport She has tried everything to sort it already but it’s not working. I will find out her email address and send it as you suggest. Thanks for the reply
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MRof
(@marcorof) reported
@FitbitSupport Yes. Same issue. I ll continue the chat there. Cheers
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Harley Dempsey
(@HarleyRawrr) reported
@FitbitSupport I have a Charge 3, my screen has turned off but it's still syncing/counting steps. Have tried resetting whilst on charge etc. The screen had been getting dimmer over the past few months, and from what I've seen online this looks like a common issue. Advice please?
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Paula Reilly
(@paulareilly) reported
Avoid #fitbit Versa 3. It stopped notifying calls not long after I got it. Tech support no help, went on fitbit community site to see 100s were having same issue. Then fitbit 'admin' delete posts rather than helping. Obvs aware but offering no solutions. Poor form @FitbitSupport
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Steve Garland
(@LadyGarland33) reported
@FitbitSupport Thanks. Have restarted multiple times that way..sometimes it gets stuck on the boot up logo screen. Other times it reboots well but powers down after an hour or so, Other times it boots up with no touch screen. Very frustrating....Any other suggestions or is my fitbit kaput?
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Ryan Davies
(@RDavies94) reported
@FitbitUK @FitbitSupport Shame still no resolution. Poor service. Avoid!
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Surya Prakash
(@Arch_Surya) reported
@FitbitSupport My fitbit versa 2 watch (in warranty) is not working. No display and not charging. Tried to contact on customer care but didn’t picked phone. Pathetic Service i have ever seen. @fitbit @FitbitIN
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Shubham Jain
(@shubhamjainIND) reported
@FitbitSupport ionic recall program For Indians you want to call on international number to get refund Also,it's not a one time issue,i have to call again and again for pioneer or PayPal,no timeline for refund,do you want us to uninstall Fitbit app?and buy another brand watch?
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Phillip Kopczynski
(@realphillipkop) reported
Hey @fitbit is this **** water proof? I want to know how many calories I burn when swimming or *******.