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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (29%)
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Errors (22%)
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Online Features (20%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Erin Lewis
(@ErinPLewis) reported
@FitbitSupport My charge 3 screen is completely black. It was working fine all day. How do I fix this?
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Christina Hawkins
(@globalspex) reported
@fitbit Trying to order. I get an error, "Error submitting cart: Error: Request failed with status code 500."
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AJAY SAHAY
(@ajaysahay) reported
@FitbitSupport I have changed my Fitbit to vesra2. It has got a different dashboard which is not useful and lousy. Want to go back to my old dashboard. How to do it ? Need help.
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david drago
(@davidkristofdra) reported
@FitbitSupport I can't pay with my new Fitbit charge 4. I did the update, I added my chase card. Impossible to pay with it, I did set up the pin, and activated it, still nothing. Can you help ??? If I can't use it, the watch is useless for me.
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Caroline Heffernan
(@CarolineHeffo) reported
@irishmusicctrl @FitbitSupport @fitbitireland Aw no...that’s terrible. 🙁#fitbit
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Kenneth Duckworth
(@kcduck) reported
@FitbitSupport this is the third ionic I’m having the same problem. Left house today 54% charge. Five minutes later no charge.
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akay arora
(@akshayarora747) reported
@FitbitIN @FitbitSupport Very dissapointed that you guys are not at all interested to address the problem of your customer. I never expected this from you guys 😔
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Francois Rancourt
(@frankTriman51) reported
@FitbitSupport I have a problem with my versa 3. I don't know whats happen but my versa application on my cell phone didn't work anymore. It can't syncronise my versa with the application. Everything was working properly, I charge it and now it didn't work. I boot my cell too.
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Marina Tan
(@marina_tan8) reported
@FitbitSupport My fit bit is not syncing and the back ground is dark. Time is very slow. All these happens 2vdayd ago. What is wrong with fit bit?
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Ada Akunne aka Lifelong Coven Member
(@SheisBoki) reported
@fitbit @FitbitSupport This is Boki. Case No-38823720. I’m still waiting to hear from y’all regarding my Versa lite. I’m getting increasingly frustrated with the back and forth on this issue. Let me reiterate that this would be the FOURTH device that has broken down this year.
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ybehome2
(@8a920175688c4ff) reported
@FitbitSupport my track exercise when choosing the “+” turns off while I’m still exercising.I am loosing all my data (gps) then it will not allow me to reopen despite restarting app or phone. Is this a known issue? It’s happen for at the past 3 weeks.
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K Stokes
(@msstokes_homeec) reported
@fitbit @FitbitSupport hi there - no confirmation email received for device I ordered last weekend but money has been deducted from bank acc. V worried as it is a gift - can you please help? I have the order number if you can DM me.
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Durai raj Palani
(@DurairajPalani5) reported
@fitbit Dont buy this crap , no customer service . 1yr of usage made the versa dead . Customer service recommend to buy new product ... wtf .. big regret for buying fitbit
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D&D Extravaganza
(@BrainBlowX) reported
@FitbitSupport My Charge 4 is unable to sync with my phone, and now my Charge 4 won't do stuff like keeping track of pulse or steps. I followed the instruction, kept a stable internet and the devices close together, but after half an hour it just says sync "failed". Help, please.
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Signaller
(@wrkirkwood) reported
@fitbit bought fitbit versa2 on 17 Sept cost £159 on 1 Dec after on line test you decided my item was broken and would be replaced We have Emails to support this decision We hve received a refurbished item with no idea if is mine unacceptable. Contact me soonest
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Flouritz
(@Flouritz) reported
Hey @FitbitSupport, I got a ionic in September, and I love it! Just this morning I noticed the display is fading and sometimes showing stripes. Do you have any suggestion how to fix this?
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Andrew Bale
(@AndrewGBale) reported
@FitbitSupport This is about when notifications don’t arrive. The problem is that there appears to be a known problem whereby notifications are sent again and again and again for the same calendar event.
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Kevin
(@expired_vitamin) reported
@FitbitSupport I have an order I placed on Nov 19, selected standard shipping and it has still not arrived. now if I go on your site I can get free overnight shipping and could probably receive one before the first arrived. could you help?
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Christina Hawkins
(@globalspex) reported
@FitbitSupport Trying to order but I get an error, "Error submitting cart: Error: Request failed with status code 500."
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TeriBryant
(@TeriLeeBryant) reported
@FitbitSupport I have a charge HR Fitbit and the tracker is not keeping track of every time I go up the stairs in my home. It's a steep staircase and I have counted 11 times for today, but the app says I've done 4 floors. Is there a way to adjust this? Thank you for your help
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Wendy Carlisle
(@Wendycarlisle) reported
@FitbitSupport my fit bit stopped measuring my heart and sleep. So I need to update and tester up. It doesn’t seem to want to do it. Can u help?
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Auchinleckboy
(@auchinleckboy) reported
@FitbitSupport None of the lights in my charge 4 are working and it hasn’t recorded my heart rate since 12. It forced me to reconnect it this morning as it wouldn’t sync. Is it broken. I’ve had it 2 weeks.
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Breanna Simmons
(@athabaskan93) reported
I’ll say it again, the @FitbitSupport app is TRASH and never works.
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S U P E R G I N G E
(@amy_superginge) reported
Fitbit sleep scores need to **** off now. You're ****, and you know you're ****, you inconsistent *******. @fitbit fix your ****.
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Tom Farquharson
(@TomFarquharson3) reported
@FitbitSupport i am traying to set up my revolt card in my wallet but ot throws up an error card not supported, i have a pin on my phone so its not that, any ideas?
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Kristin Lamendola
(@klamen87) reported
@FitbitSupport my Charge 4 — purchased months ago — has broken where it attaches to the band. The same thing happened with my charge 3 and I bought a new one. Im not buying a 3rd one! Will you replace it?
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Holly Weller
(@holly_weller1) reported
@FitbitSupport my Fitbit has decided to get rid of the ‘walk’ and ‘weights’ option on the exercise function, and replace it with 3 lots of Pilates? And it won’t allow me to update my device after following all instructions, please help!
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Andrew Bale
(@AndrewGBale) reported
@FitbitSupport is there an update on how to prevent the repeated alerts that come from iCloud shared events? Only recommendation at the moment appears to be turn off calendar notification which doesn’t help!!!
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Michel Coupal
(@coupal_michel) reported
@FitbitSupport my Fitbit Charge 3 suddenly has white vertical lines all across the screen. I tries restarting multiple times but no change. It happened after it shutdown due to empty battery. What can I do?
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mohit singh bansal
(@mohit_10) reported
@FITBITSUPPORT hey their, my fitbit is 1yrs old and it is not working now, not charging,not working, is their a repair centre fr fitbit in delhi? if any know then please reply me, thanx