Fitbit down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• App Crashing (27%)
• Device Failure (27%)
• Online Features (15%)
• Website Down (12%)
• Errors (12%)
• Sign in (8%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Noida	App Crashing	2 days ago
St. Louis	Device Failure	7 days ago
Grenoble	Device Failure	8 days ago
Paris	App Crashing	10 days ago
Köln	Online Features	12 days ago
Rotterdam	Errors	16 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tony (@tmoorepdx) reported 4 minutes ago

  @FitbitSupport The face of my Versa2 popped off today while I was just reaching for my phone while on my sofa! I can snap it back on but it’s not holding in place. I haven’t dropped it or hit it on anything. What can be done to fix it?

• 
  Kevin Anderson (@kevin_aletheia) reported 5 minutes ago

  Hey @FitbitSupport I have been without a watch since March 25th due to a design flaw with you Charge 4. I am STILL waiting on a replacement and the customer service rep I've talked to is hiding behind a "policy" when you have the tracking info. This is terrible customer service.

• 
  Nacho Mendez Ⓜ️ (@NachoInMPLS) reported 6 minutes ago

  @fitbit Will this one all die after you push a firmware update? Mine did and you won't fix or replace since it is 3-months post warranty. Working great until you updated it...

• 
  Jannath 🖤 (@NaveenaJMo) reported 9 minutes ago

  @FitbitSupport Well that’s a huge shame isn’t it 😔 I’ve used FitBits for years & I really wanted the Sense on discount, I’m registered w @MyUNiDAYS & not receiving any error messages, no.

• 
  Melissa Moran 💅🏼💕🥰 (@melissadmoran) reported 14 minutes ago

  @FitbitSupport I have a @fitbit Versa 2 that has become seriously slow to respond and more often than not doesn't respond at all. It's up to date & everything. I've tried resetting and clock face is a fitbit one. Can anyone help? #fitbit

• 
  CM Pool (@JustCat64) reported 16 minutes ago

  @FitbitSupport My Versa 3 is a nightmare. Will not autoconect to my devices although it's been set to do so with all permissions. Really thinking I should've bought the cheap knock off. It takes at least a half hour or more to get it synced and set up daily.

• 
  Melissa Moran 💅🏼💕🥰 (@melissadmoran) reported 18 minutes ago

  I have a @fitbit Versa 2 that has become seriously slow to respond and more often than not doesn't respond at all. It's up to date & everything. Can anyone help? #fitbit

• 
  ueijpe (@ueijpe) reported 24 minutes ago

  @FitbitSupport Thanks for putting me through support. I now have a totally useless watch after trying to help troubleshoot the battery problem. Still hoping we buy another fitbit? Yeah right.

• 
  Emilia (@emilia_lovesoul) reported 24 minutes ago

  @fitbit hi! I have been having issues with my Sense syncing with my app, ever since I downloaded and started the PAT study. I can’t record any activity when I take the PAT, now the app isn’t syncing with the sense. Slowdown started yesterday, today no syncing. Please help😢

• 
  Danielle (@charagirl33) reported 27 minutes ago

  @FitbitSupport Not helpful but I have a different issue now. My side button refuses to initiate a reboot when connected to its charger. I've held it down for about 2 minutes to no avail

• 
  Michael harrison (@mackenziedarcy) reported 28 minutes ago from Grays, England

  @FitbitSupport afternoon my Fitbit ionic isn’t charging at all, just a blank screen. Can you help please ?

• 
  Tammy Ashley (@tomtamash) reported 28 minutes ago

  I am having trouble with my Versa 2. The screen suddenly went blank, but it is still tracking. A restart did not rectify the problem @FitbitSupport

• 
  Nacho Mendez Ⓜ️ (@NachoInMPLS) reported 28 minutes ago

  @tearsofgold23 @fitbit Just make sure you don't upgrade the firmware. My son's was working great, then they told him to update his firmware and the device died. They have refused to fix or replace it. Their argument - "it's 3-months past warranty" They don't care that they are the ones that broke it!

• 
  val 🪴💙 (@valplantpot) reported 29 minutes ago

  Impressed with @FitbitSupport. Very quick response to problem.

• 
  bgurrl (@bgurrl) reported 30 minutes ago

  @fitbit i bought the Fitbit charge 4 and it has the problem with the gaps in between the bands how can I fix this..

• 
  Nacho Mendez Ⓜ️ (@NachoInMPLS) reported 32 minutes ago

  @FitbitSupport @twinkygem I'll save you the time. Wait about 4 hours, and then you will get a response saying you should buy a new one. If you are lucky, they will give you a discount code. They don't stand by their products. Sorry! Mine died doing an upgrade and they won't fix it. 15 months old.

• 
  Nacho Mendez Ⓜ️ (@NachoInMPLS) reported 32 minutes ago

  @FitbitSupport Thanks for the reply - telling me again that since this is 3-months past warranty, you won't do the honorable thing and FIX OR REPLACE the Fitbit that YOU BROKE. This isn't a issue where it was dropped, abused, mistreated. We installed your firmware. That's it.

• 
  Laura Rogers (@laurarogers86) reported 33 minutes ago

  @FitbitSupport my charge 3 has gone very dim and I can hardly see the face inside let alone outside I can’t see a thing!! Can anyone help with this? I have changed the clock face, brightness and restarted the whole thing but nothing works. Anyone?!

• 
  Daphne Park (@DaphnePark7) reported 34 minutes ago

  @FitbitSupport My strap broke on my Fitbit which was a gift & I have no idea what Fitbit it is, I need to get a strap & need help to figure out the type of Fitbit it is

• 
  a dissident is here (@dissident79) reported 37 minutes ago

  @melissadmoran @FitbitSupport @fitbit Garbage product and service. Amazing how old products die right when the company releases new products, isn't it? What a coincidence. Alta HRs suddenly stopped connecting and customer service has been zero help.

• 
  Amanda Hahn (@AmandaAnn7) reported 37 minutes ago

  @DollyDoDah @Zoelovesbikes @fitbit Same issue here!

• 
  roballenphotog (@roballenphotog) reported 42 minutes ago

  @fitbit can you explain why your costumer support is so poor? Ive been in contact with 9 agents and 2 managers regarding an issue with a Charge 3 and almost three months later still has not been resolved.

• 
  Shekhar Somani (@excitive) reported 45 minutes ago

  Is the display or battery damaged? My phone says battery is full. Help! @FitbitSupport

• 
  a dissident is here (@dissident79) reported 47 minutes ago

  @NachoInMPLS @FitbitSupport Trash. #FitbitSucks

• 
  Nacho Mendez Ⓜ️ (@NachoInMPLS) reported 47 minutes ago

  @shebroe_dave @FitbitSupport Did everything on the website, all in forums, and then I contacted support. They had me do it all again and then said that I would be sent to a diff. depart. for help/warranty replacement. The "diff. dept" was SAME rep, she just wanted to avoid telling me to get lost directly.

• 
  Chris M (@mcduffiechrisAU) reported 48 minutes ago

  @FitbitSupport so are you actually down for maintenance as my app informs me? Possibly to fix the problem I relayed to you earlier today?

• 
  Sally White (@SallySalspecht) reported 57 minutes ago

  @FitbitSupport Hello! Do you have a fix for the issue that the alarm doesn't always work? Inspire HR

• 
  Nacho Mendez Ⓜ️ (@NachoInMPLS) reported 57 minutes ago

  @KLomas11 @FitbitSupport Did you install the firmware upgrade as they want you to? I did, and then my fitbit no longer worked again. Their advice to fix? Buy a new one. They don't stand by their products. It was 15 months old,

• 
  jyoti joshi (@jyotijoshi05) reported 57 minutes ago

  @fitbit - This is very unfortunate that the customer services are very poor in India. Your support IVR does not work/exist, not much help on twitter, issue with app. It is must to provide good services for a product based company which you are failing in India at-least.

• 
  PaJaDeS (@PaJaDeS1) reported 59 minutes ago

  @FitbitSupport versa 2. Start "circuit training" tracking, Fitbit reboots... ??? WTF ???