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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (32%)
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Online Features (23%)
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Device Failure (18%)
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Website Down (16%)
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App Crashing (9%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Unwanted Life
(@UnwantedLife_Me) reported
@FitbitSupport And yet your reply still is if no help with getting this key feature you sold the device on. Allow me access to this feature. Why am I having to wait?
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joyce
(@joyce80149918) reported
@FitbitSupport I received my replacement Fitbit but it is still not working. So frustrating! Any suggestions?
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val 🪴💙
(@valplantpot) reported
Impressed with @FitbitSupport. Very quick response to problem.
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Kingsley Scott
(@Kingsleyphoto) reported
@FitbitSupport can someone please help my wife's charge 3 has completely stopped working, nothing being displayed will not turn on will not sync nothing
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ChasingChaCha
(@cha_chasing) reported
@fitbit Loving the new Fitbit Sense; not loving the rash though. I've had the Ionic and never had an issue. Are y'all STILL using nickel/stainless steel in some if your products?
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Danielle
(@charagirl33) reported
@FitbitSupport Hi, I have a question. Any time I try to hard restart my Charge 4 I cannot get it to work. I try pressing the button for 8 seconds on the side but I just get to the Do Not Disturb section. Help!
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Taylor Tune Tracy
(@taylortunetracy) reported
@FitbitSupport I'm in the PAT study and have submitted an issue through the feedback form linked in that part of the Fitbit app and also sent an email to the study with no response. How can I get help with the PAT app? (Sync error when it gets to the "Calculating" step)
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Dagmar Ebaugh #WearAMask 😷
(@DagmarEbaugh) reported
@FitbitSupport Already tried all the documented steps. The Fitbit Community forum has a whole thread of users with the same issue, so it's not me. Check your DMs - I've sent you the info.
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SharonSangria
(@SharonSanghera) reported
@fitbit @FitbitSupport still hasn’t resolved my fitbit issues. Terribly slow customer support that obviously does not intend to create long-term clients who continue to buy their products. I certainly will not invest in their products if they don’t invest in their clients.
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PostHum4n
(@PostHum4n) reported
@fitbit **** you for giving Chopra any ounce of credence
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Katie Gould
(@k8tieG) reported
@FitbitSupport how do I actually get a resolution to an issue? I contacted @FitbitSupport a month ago and nothing. I’ve followed up but you just say, we are working on it and still offered 0 ideas to help. Such disappointing service.
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Suzette Scheuermann
(@NurseExaminer) reported
@FitbitSupport I used every helpful article available. My watch went in the trash.
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cazlewska
(@cazlewska) reported
@FitbitSupport @FitbitSupport How long does it take to fix this?? What are your so called engineers doing? I want a date of when this will be fixed and “soon” does not wash
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Mercor
(@Mercor) reported
Dear @FitbitSupport, why do you direct people from recover account to help where there is no help about recovering it? Also if I need to recover account then most likely I cannot log in in order to use live chat either.
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Dagmar Ebaugh #WearAMask 😷
(@DagmarEbaugh) reported
Hi @FitbitSupport ... I keep DISABLING all notifications on my Charge 4, and they just keep re-enabling on their own. How do I turn OFF email notifications? So frustrating... started with the recent update, but today's update didn't fix it.
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🏴 🚵♂️ShaunAhabCarr 🚵🏴
(@ShaunAhabCarr87) reported
@FitbitSupport since I have updated my Versa 2 to Firmware 35.72.1.9 the battery runs out in two days when it would usually last for 5 on the settings I use?? Is this a known issue? Do we know when we can expect a fix?
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k
(@kksmithx) reported
@FitbitSupport @FitbitUK hellooo how do i cancel my premium free trail please? the online help isn’t working for me
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bgurrl
(@bgurrl) reported
@fitbit i bought the Fitbit charge 4 and it has the problem with the gaps in between the bands how can I fix this..
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Craig L
(@Mancunia16) reported
Seriously @fitbit @FitbitUK why is my replacement for your poor quality product going to ship? You have had my returned piece of junk since 6th. Why are @WhichMoney not on this? The shocking quality of these products is a scandal!!
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Nacho Mendez Ⓜ️
(@NachoInMPLS) reported
@fitbit It would be tracking steps with son and his fitbit, but since you broke it, and won't fix it, we can't do that anymore. 15 months old, you pushed a firmware upgrade that killed it, and your support team's response is "Sorry, go buy a new one" #Sad
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Jessica King
(@JessicaKing85) reported
@FitbitSupport I am still having this issue. Even logging out and back into the app doesn’t work.
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James
(@James_5X) reported
@FitbitSupport my Fitbit band has broken after 4 months and your online tool to order a replacement is not working. How do I acquire a replacement band under warranty?
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Naveen Chawla
(@chawlanaveen11) reported
@FitbitSupport @FitbitSupport Are you going to give me the same answer again and again? Is there anyone really available to help or are these just automatic responses??
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cazlewska
(@cazlewska) reported
@FitbitSupport Your response is woeful and a cop out!! You’ve been telling me this for a week. I haven’t got patience as I’m paying for premium and you’re not delivering and you don’t care!! Now auto fitness tracking is not working either! You’re product and software is god awful!
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Chris Wayne
(@chrismwayne) reported
After 9 years of having a @fitbit, it might be time to move on to something less.. bad. Any suggestions?
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iceblueaccent
(@iceblueaccent) reported
@ThymelessC @fitbit Thank you ☺ There is nothing that motivates more than being sick and afraid that you will not get well. I truly was committed to doing everything I could to feeling well again. I still have bad days, but I'm having more good days now.
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Laura Rogers
(@laurarogers86) reported
@FitbitSupport my charge 3 has gone very dim and I can hardly see the face inside let alone outside I can’t see a thing!! Can anyone help with this? I have changed the clock face, brightness and restarted the whole thing but nothing works. Anyone?!
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joyce
(@joyce80149918) reported
@FitbitSupport I syncs the new versa then when it’s finished it says incomplete then please download the update. I done this many times and it’s not working
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Tardis Blues
(@Tardis_Blues) reported
Instead of @FitbitSupport actively working to help me solve their mistake. They pass me off to the same customer service team that screwed me over before. I still haven't received that email I was supposed to get. Shocking. #fitbitsucks #SamsunghereIcome
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Carole
(@steelercam) reported
@FitbitSupport ok, I have spent hours on the phone add my new Fitbit still wont sync. I went and the store gave me a new one . The new one is frozen and I can’t get pass the code part of setting up. Help!!!!