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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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App Crashing (23%)
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Online Features (15%)
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Website Down (12%)
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Errors (12%)
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Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Grenoble |
Device Failure | |
| Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
 Lincoln |
Website Down | |
| Clermont |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Barlog
(@LinkinMark5) reported
@FitbitSupport Hi, why is it that my Fitbit versa step count and Fitbit iPhone 12Pro Max step count don’t always match? Today the app is 3k steps less than my versa? Thanks for any help. #synceissues
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leflojojo
(@jojorea777) reported
@fitbit @FitbitSupport Guys I pre-ordered yesterday. There wasn't a box to tick to include the free premium, now there is?. Will I still receive my 6 months offer. Your t and c links are broken for any info, thanks
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Ann Travers
(@AnnTravers6) reported
In the meantime I've read multiple reviews of people having issues with the Sense. Perhaps if this is the problem you could refund me. To be frank this whole process has been more stressful than before I got the watch! Can you please sort this out ? #fitbitceo @FitbitSupport
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Emma Bourke
(@Emmielou25) reported
@FitbitSupport hi my versa 3 keeps not doing my spo2 when I sleep. Always worked fine, but every night recently its not working. Can anyone help, please? Thanks
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Tammy Powell
(@auntlife99) reported
It’s official. @FitbitSupport worst service ever. On try 3 offered to solve a stuck logo on my Blaze. I have a dead Versa lite. Going for try #4
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Kelsey
(@Kpear21) reported
@fitbit @FitbitSupport Your live chat appears to be broken. Can someone help me with my device?
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Charlotte Lee
(@Charlie0101) reported
@FitbitSupport my Versa is no longer showing it’s screen and the short cut apps are starting but not loading. The left button has stopped working and it is failing to sync - help
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Jon Hall
(@jonhall) reported
@pacificleo @fitbit I consider that bad data then, as Fitbit’s dont record brain waves and thus, cannot determine REM sleep. Makes me suspect of all their data at that point.
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Tim Wilson49
(@spizzicina) reported
@FitbitSupport Why after 6 years has no major Uk bank been added to Fitbit pay. Really poor. Perhaps you should hire someone from Apple Pay to learn how to do it.
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Moonchild
(@Moonchild2103) reported
@FitbitSupport My fitbit app is still showing down for maintenance, I've already tried force stopping it and reloading.
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Šathėėsh
(@AmilineniS) reported
@fitbit we 4 family members traveled 200kms by car with 3 fitbits & 1 #fossil. Found fitbits clocked thousands (5k+ additional) of steps & fossil clocked (1k+ additional) steps. Looks like every bad patch on road clocked 1k+ steps. Data is not real ... so is the info. #Bengaluru
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Balakarthick vediappan
(@BVediappan) reported
@FitbitSupport My fitbit Charge 3 Strap has broken, Also the connector in the case also broken. It's less than a year old and I paid extra for warranty while purchase. I am in Bangalore India. I tried calling your India Toll free number. But no response. So please help in this ca
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Will C. Smith
(@wcsmith40) reported
from
Severn Woods, Maryland
@FitbitSupport Here is the issue… I have to ‘forget this device’ multiple times a day! This is on your app and not on my phone unless you are saying it’s not compatible with an iPhone 6s?
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Lars Marowsky-Brée
(@larsmb) reported
from
Berlin, Land Berlin
Of course, that's only necessary because the sync between @fitbit and @Strava is broken yet again. (And yes, I've done the disconnect and reconnect dance already.)
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☕ MooseyGeek🎮
(@MooseyGeek) reported
.@fitbit @FitbitSupport I'm pretty cautious with my watch. I had versa for some time and got replacement few weeks ago. Love the #versa3 but sad to say it's scuffed already on corner of screen. Not sure how but sad. Is there anyway to fix this with home remedy or am I just SOL?
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Chris Fletcher
(@ChrisFl51512394) reported
@FitbitSupport It’s now been 4 weeks since I was promised a replacement and I still haven’t had any update. Your customer service is the worst I’ve experienced. So very poor! #fitbit #poorcustomerservice
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SuzyJW
(@SuzyWestcott) reported
Huge heads up to the @FitbitSupport team! Less than 12 hours after I first contacted them with a problem a replacement device has been shipped - many thanks guys!
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brian strouselhousen
(@geekdoh) reported
@FitbitSupport Can you folks resolve whatever issue you are having that is causing my Sense to show a clock error and also says that the ECG app on it has an update. This happened like 1 month ago and nothing I could do would fix it. You folks had to.
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Will C. Smith
(@wcsmith40) reported
from
South Gate, Maryland
@FitbitSupport , @fitbit : Why does your Charge 4 have such a hard time staying connected to my iPhone? I understand my iPhone 6s is outdated but the Charge 2 was never an issue. I have to reconnect it everyday multiple times. Thank you
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Steven Tomlin
(@stomlin1978) reported
from
Northamptonshire, England
@FitbitSupport my Fitbit blaze battery life lasts less than a day is there any way you can help.
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Julia Marston
(@JuliaMarston) reported
Wow my @fitbit versa 3 lasted all of 9 months before the screen fell out of the watch … anyone else had this problem had Fitbit for years but this ?
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KP
(@d6410pr) reported
@fitbit has a clear business model. 1. Make a bad build quality product 2. Offer a "discount" on your most expensive model when it breaks 1-2 years later 3. Customer pays $150+ 4. Repeat 5. Profit
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J
(@JMacRII) reported
@FitbitSupport Hi. Bought a Versa 2 Special Edition on 8/21/2020. Invoice 6555191041. 3 weeks ago it just shut down - will not turn on. Is there a warranty or can you suggest anything?
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Laura Silva
(@LaurasCraftyLif) reported
@fitbit I am very disappointed that the Versa 3 has a "known issue" that has not been fixed, yet I am unable to get a replacement as this known issue means my device is somehow not defective. I will NOT be purchasing another device from you in the future.
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Melanie Murray
(@MelanieSarai1) reported
@FitbitSupport what email address can I contact Fitbit on to arrange getting my Fitbit replaced or repaired, as it has broken after 6 months
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🌊🌊CeCe 🌊🌊
(@chezsheaNYC) reported
@FitbitSupport Ive been in touch w support & have a case # regarding my malfunctioning Charge 3. I performed the fixes suggested-short & long restarts-still not working. If no resolution or discount toward a new device is offered I’ll be taking my business to #garmin #AppleWatch
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Kelsey
(@Kpear21) reported
@fitbit @FitbitSupport Your live chat appears to be broken. Can someone help me with my device ?
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I r product
(@1rproduct) reported
@FitbitSupport You've missed my point. You are a product with one job. Currently you're failing at this job. You need to fix this, not the end user
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Simon the Patriot. Love HM the Queen. Hate Woke
(@simongerrard18) reported
@FitbitSupport I’ve now exchanged over 40 dm’s with Fitbit support and STILL no help as to when the SP02 app has stopped working. They spend their time fobbing you off, buyer be ware
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John de Borde
(@johnmdeborde) reported
@FitbitSupport Hi I was given a fitbit 3 for Christmas 2019. Now 20 months later the display has a lot of horizontal black lines which obstruct the delay. What can I do about this problem?