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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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pepe gonzalez
(@pepedapimp) reported
@FitbitSupport Fitbit watches only good for 1 year after that they broke customer service won’t help at all
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MrsTuxedoPants
(@MrsTuxedoPants) reported
@FitbitSupport can you fix the issue with steps disappearing from workweek hustle. Some how I keep starting completely over in a challenge. . .I had well over 15k steps now I am zero. . .
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Manisha Popat
(@DoolabhManisha) reported
@fitbit @FitbitSupport why does my watch keep disconnecting from my phone? This started happening in the last 2 weeks.. I've had my versa 3 since February. 😪😭 anyone else having the same issue??
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Tara Cox - Writer
(@tara_cox_writer) reported
@FitbitSupport A worthless link that does NOT even address my issue. This is customer support from a new device that costs a significant amount? Don't buy the Versa 3, folks.
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jinnah4twt
(@jinnah4twt) reported
@FitbitSupport ChargeHr Bluetooth is not working/ Synchronizing 0X0010 error tried several times no use...
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JeromeDallan
(@JeromeDallan) reported
@FitbitSupport - Hello , I bought a charge 4 about 6 months ago- the part on the main block where the handwrist is fixed is broken. It seems the problem is known. How should I proceed ? (France)
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Baucavo
(@Bluedacavo) reported
@FitbitSupport the app keeps on glitching and doubles the calorie intake. I track a meal on @MyFitnessPal and then it doubles on the Fitbit app, why? Can you fix this
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lil_blk_dress30
(@Lil_Blk_Dress30) reported
@FitbitSupport since the most recent update I no longer get a notification of text or calls to my #fitbit #Charge2. I just realized I can pull my notifications screen down and they'll be there but there no vibration or notification when they come in anymore.
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Bib Music
(@BibekGoswami5) reported
@FitbitSupport I am having problem contacting the customer support team. My watch is having an issue, it's wrist sensor is not working and is under warranty period. Tried contacting fitbit india team so much but no response was found. Sad to see such poor quality service
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Anne-Marie McShane
(@hunners69) reported
@FitbitSupport Once again I have lost almost 1000 steps. I've followed all the tips but it keeps happening, is this a known problem or issue??
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Ali McNamara 👩🏼💻💫
(@AliMcNamara) reported
Experienced THE WORST customer service ever from @FitbitSupport My 6mnth old watch drops from 100% to 0% battery in a few hrs after a full charge. Told I have to wait for an update to the app before this fault can be addressed! They also have no idea of how long this will take!😡
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Tara Cox - Writer
(@tara_cox_writer) reported
I HATE my @fitbit. I had 9K steps. Almost there. Now I have 6K. WHY? And no way to get them back. You're ****. And yes, I am running the latest software on a new Versa 3. Why even bother if you're just gonna steal my steps and screw my week? @FitbitUK @FitbitSupport
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Morgan
(@MorgansOpinion4) reported
@FitbitSupport how many times do I have to tweet and message before I get some help?!
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Dian
(@dianvisser) reported
@FitbitSupport Hello, my Charge 4 wristband is nearly broken after 8 months of usage. Is there any possibility you can send me a new one?
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GutoA
(@cwlcymro) reported
@FitbitSupport It changed back to a much more realistic 10% of that figure by morning. Seems something in the app x10 the actual figure. Not using a fitbit device, just the app on a Pixel. Other step counting apps (Google Fit) didn't get the weird number so assuming a fitbit app glitch
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Tammy Parris
(@TammyCParris) reported
from
Hamilton, Ontario
@FitbitSupport @AlCandy7 So this seems to be a common issue with a lot of users. Guess it is time to move on to a new watch. Probably not a #fitbit. #fitbitcharge3dim Were they able to fix yours @AlCandy7 ??
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jean johnson
(@JeanKnows) reported
@FitbitSupport when is someone gonna fix this update issue for my versa 2. It's going on to the 3rd week..
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Just Drew
(@TheEmulator23) reported
@fitbit @FitbitSupport Fix the... Forget it. Hardware won't exist in 5yrs. #Useless #PointlessPark
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Joanna Teresa Bukala
(@joannateresabu) reported
@FitbitSupport hi. I have Fitbit Charge 3 and brightness is almost completly gone. I cant see the text properly at night and during the day is almost impossible. Help please
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Stefan is tired of pollen
(@stefanuffagus) reported
@LanceStorm @fitbit Wtf how???
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balwant singh
(@BalluBalnam) reported
I am very dissatisfied with the after sales service of Fitbit versa 2 I have tried to contact you through email but still no response from your side please help me @FitbitSupport @fitbit
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Big John
(@noirorion) reported
@FitbitSupport Just a note, since you turned off your email system or the support chat was unavailable I would have messaged you that way. The answer to my problem with the altimeter is to clean it with a tooth brush and rubbing alcohol.
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Joe Bohn
(@JoeBohn) reported
@FitbitSupport Very frustrated. My Charge 3 is acting up and your customer service rep could not resolve the issue and ended the conversation with “Is there anything else I can help you with?” Extremely disappointed with customer service and tech support.
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Morgane R.
(@morganeruz) reported
Hello @FitbitSupport I'm unable to pair my Versa with my Android phone. It keeps on asking me to fill in the 4 digits on my Versa but keeps on rejecting them. Help please 😭
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Kato
(@66Kato) reported
@Real_RobRossi @fitbit Rob, u should correct your statement, you aren’t having trouble with Fitbit trackers, u r having issues with Fitbit watches. I have had a Charge 4 since It came out no issues and before that a 3….no issues in 2 years. iwatch sucks too…
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lynne
(@lynne_alcorn) reported
@FitbitSupport I am having issues with fitbit versa lite. I have tried live chat and all trouble shooting. Its only 9 months old. Screen frozen with fit bit symbol on it.
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Ali McNamara 👩🏼💻💫
(@AliMcNamara) reported
Experienced THE WORST customer service ever from @FitbitSupport My 6mnth old watch drops from 100% to 0% battery in a few hrs after a full charge. Told I have to wait for an update to their app before this fault can be addressed! They also have no idea of how long this will take!
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Jenny Codes 🏴
(@jennycodes) reported
@FitbitSupport I'm don't have a problem. 👍🏼
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Ramon de Beijer
(@ramondebeijer) reported
Hey @fitbit if I wear my Fitbit charge 4 in the sun it starts vibrating and says it can't charge... but it is already fully charged 🥴....whats up with that? Is that a common problem? How can i fix it?
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TheyCallMeJohnB
(@TheyCallMeJohnB) reported
My @Garmin Vivosmart 4 doesn’t give me sleep credit for naps as my @fitbit did. Asked about it. Garmin apparently sees that as a feature, not a problem.