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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Errors (21%)
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Online Features (20%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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santhoshkumar32@gmail.com
(@santhos41776836) reported
@FitbitSupport I had a very bad experience with Charge3. My friend from USA gifted me this band. From the day I got it one or the other issue I am finding it. Two times I had a display issue and u people replaced it. Now I am facing the problem with battery backup.
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The Go-To Dietitian
(@thego2dietitian) reported
@FitbitSupport Please advise how to cancel premium subscription. I have followed instructions given on forum but don’t seem to apply. Process described is not available. Please help, it really shouldn’t be this hard.
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Robert Rose
(@RobertR25762132) reported
@FitbitSupport Hi guys I hope you can help me my fitbit charge 3 won't let me change the clock face any suggestions thanks
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Jo Parry
(@Duns87) reported
@FitbitSupport trying to file a claim for a damaged band on my daughters Ace 2 but going round in circles on the website “something went wrong”. Can anyone help?
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Dr ToYou ⚽ 🐔🍷🇺🇸🏴👹
(@wkuviolet) reported
@Garmin had sent me replacements and then let me send the wonky/broken ones back. Three times. And quickly. The @fitbit still worked, it just broke where the strap attached. But if this was the policy, then so be it. So on Monday, August 2, I put it in the mail. 3/x
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Jessica Riley 👽
(@_drxgsandcxndy) reported
@FitbitSupport I read on Google that the inspire 2 can't track your floors, is this the issue?
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shelly fraley
(@RICHELLEROSE) reported
@FitbitSupport thanks for not resolving my issue. You’re customer service is laughable.
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Sharon S
(@sharon_schwan) reported
28 day streak for 10,000 steps and 12 days of my sleep score not working AGAIN on my @fitbit only had 8 full months and second time with sleep score not working!😡
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Alice Powell
(@alice13powell) reported
@FitbitSupport I’ve done all that and still not working.
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salah eddine
(@m_salah_eddine) reported
@FitbitSupport @fitbit I’m a disappointed loyal client😡 because of your poor quality service😔is it normal that the only solution you give for my Ionic problem is to buy another device? No reparation or replacement. I’m frustrated I can’t track my activity🥺
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Lakshmi Vinay Kumar
(@vinaynallamothu) reported
@fitbit My fitbit watch battery drains with in minutes. Please help with India customer care or service center address, Hyderabad, India
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jane wadsworth
(@jane_wadsworth) reported
@fitbit @FitbitSupport Sent my Fitbit back as stopped working. Only bought it in March. You’ve sent it back to me and still not working and no response to email !
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MrFlamegoat
(@MrFlamegoat) reported
So my Pixel 2XL was showing down on me, freezing up, hard crashing and rebooting. Thought I was going to have to get a new phone. Decided to very meticulously remove an app, wait and see if anything improved, remove another etc. Hey @FitbitSupport, your Android app is broken.
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Paula 💙 ☮️💟⭐️👨👩👧 YNWA
(@MrsHoldenLFC) reported
@FitbitSupport I have a versa lite which is 15 months old. I briefly wore it in water but it’s stopped working. I’ve completed the 10 second hold the button down but still nothing. Can you please help? Thanks
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BBK
(@l0b_b0l) reported
@fitbit plenty info on useful fitbit tech and hv experience using for 7ral yrs. Recently upgraded to Sense but sadly not sensible as has stopped charging. Fnd out I m one of many very dissatisfied customers w same prob. Something been ongoing for at least 18-mnths. Help needed!
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santhoshkumar32@gmail.com
(@santhos41776836) reported
@FitbitSupport @fitbit not ready for making the good sports band. Very bad experience with Charge3. Local Chinese Trackers are much better than the Fitbit. No Value for money.
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Dr. Harvindar Gambhir
(@hsgambhir) reported
from
Mumbai Suburban, State of Mahārāshtra
@fitbit my new Fitbit versa purchased in nov 2020, but unused so far is not working. The logo remains on all the time till it’s battery drains off. Need help
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Kenzie
(@Kene1996) reported
@FitbitSupport I love my Versa 3 but you really need to fix your warranty policy. I've never had to send in a defective product before receiving the replacement and having to include all items that came with my device. 2 weeks without a fitbit, might be time to switch to Samsung.
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santhoshkumar32@gmail.com
(@santhos41776836) reported
@FitbitSupport @fitbit was having different opinion about the brand. But Very bad experience. Definitely never ever in future will go with u people and even tell my friends about my bad experience.
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Amanda Faye
(@danceralamode) reported
So finally @fitbit responds after weeks of waiting for an email response. They have no clue what the problem I'm reporting is and the "special team" that handles these issues only gives generic answers that dont work. Continued crap customer support from @FitbitSupport
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Lakshmi Vinay Kumar
(@vinaynallamothu) reported
@FitbitSupport @fitbit My fitbit watch battery drains with in minutes, please help me with India customer care number or service center address in Hyderabad, India
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Satvik♥️
(@Satug5) reported
@FitbitSupport Hey, I talked to your team over call related to my issue. They explained to me that I face this issue because they remove the Fitbit app from the playstore for some devices. On my playstore, it shows this app is not available for you so contact the developers' team
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sofi_
(@specialist28) reported
@FitbitSupport your chat support does not help and phone support ert agent told me to file an email complaint to a dead email.. seriously all I want is either the Fitbit I paid for or a refund but neither seems an option?!?!
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Julie McCoy
(@LAjuliemccoy) reported
@FitbitSupport If you guys haven’t figured out yet that different activities burn different calories, this isn’t going to help.
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Matt Radford
(@radford_mr) reported
@FitbitSupport Yeh and that was not helpful at all? My watch is not working wont reboot,and is under a year old! Please advise what i should do..
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Scooby2
(@Scooby286664864) reported
@FitbitSupport Odd how when I buy a new strap tye irritation goes away. Hearing of a lot of people with this issue
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K
(@KKP601) reported
@FitbitSupport : hi I am unable to fix battery and display problems in my charge 2 model. Can anyone guide about sourcing the battery and display.?
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TheApptrackers
(@TheApptrackers) reported
@AmazfitGlobal These support replies are useless with all due respect. You just link people to an email address or a ticket page. Look at the support replies offered by @FitbitSupport They actually try and resolve the issue with a reply. I wouldn’t purchase another Amazfit product again 👎🏻👎🏻👎🏻
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Dr. Harvindar Gambhir
(@hsgambhir) reported
from
Mumbai Suburban, State of Mahārāshtra
@FitbitSupport my new Fitbit versa purchased in nov 2020, but unused so far is not working. The logo remains on all the time till it’s battery drains off. Need help
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💞Tracey James💞
(@traceyyjames) reported
@FitbitSupport Two months of incorrect floors climbed. Customer support unable to give a time frame as to when the issue will be fixed. Shoddy service for a product only 6 months old.