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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (55%)
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Online Features (14%)
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Website Down (10%)
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Sign in (9%)
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Errors (6%)
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Device Failure (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bellevue |
App Crashing | |
| Madison |
App Crashing | |
 Ingelheim am Rhein |
App Crashing | |
 Cork |
Sign in | |
| Phoenix |
Online Features | |
| Apple Valley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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I/O Sam
(@IOSamFranco) reported
@FitbitSupport "A series of unfortunate events": App stops syncing. After troubleshooting, app won't login. After 3 attempts acc is locked. App asks to send email. Email asks to use chat. Chat won't open bc acc still locked. Call support to hear acc cannot be unlocked today... 🤦
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Matilda Engman
(@detvilljagvetq) reported
@FitbitSupport Hi @FitbitSupport I need a new password but it can't be reset, I don't get an email from you now, can you fix it.
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RunForestRun
(@xinaevans) reported
@dulciedarling1 @FitbitSupport @FitbitUK Seen quite a few are down . Mine won’t sync and my dashboard has disappeared
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Natalie Crossan
(@nattylara) reported
@FitbitSupport Spent £170 for this to be down all day and now will not set up/recognise my Versa 3 no matter what I do. Not thoroughly impressed so far...
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Mike the Therapist 🌈
(@sacwriter) reported
@FitbitSupport let me add my voice to the thousands of others. All my Fitbit data is screwed up. The interface changed to an ultra-simplistic look with no sleep data. I assume the problem is on your end since I did everything I could to fix it and still the problem persists.
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sean
(@seanwyatt993) reported
@FitbitSupport I think your servers are down.
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MtnrsRAlwysFree
(@MtnrsRAlwaysFre) reported
@FitbitSupport , Is there a problem with the App this morning?
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Bob Grange
(@bobgrange1) reported
@FitbitSupport Fitbit Sense 2 and Versa 2 not syncing. Seems to be a global issue
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Rai
(@UrRainness) reported
@FitbitSupport is there an issue currently going on?
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Sarah Thompson
(@metallicamayhem) reported
@FitbitSupport yes there's an outage. But it's frustrating. My app deleted measurement categories that are device specific. I've had issues where exercise events are randomly removed over the last few months. That is still bothering me. Is my data all gone for good this time?
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ladylauraanne
(@ladylauraanne) reported
@FitbitSupport please fix the syncing issue.
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A Fennell
(@Finnas_13) reported
@FitbitSupport So- anyone else having sync issues? Google messing around with updates maybe? I get an error cannot sync, then it does but all data disappears
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sandra carpenter
(@lamlecnyvall) reported
@FitbitSupport @mufc_girl20 Please tell me why there seems to be no way that you can't post something to let people know of the outage, or give your phone staff up to date information. Being on hold for 20 minutes is unacceptable
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jon vlassopulos
(@vlasso) reported
@FitbitSupport @Caroline_Arbour Good to know. Just reinstalled the app twice to try and fix the issue
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Heidi Wushinske
(@heiders92) reported
@owenmed @steviekayjay @fitbit Totally agree. I wasted so much time thinking it was a problem on my end.
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Michael Baldelli
(@MichaelBaldelli) reported
Good Going @FitbitSupport @fitbit . The site is down, syncing is not working for people, we can't access the discussion/support forum, and you've been silent since 22.11.2022. Is there any ETA for a possible fix? Or has Google decided to screw a community?
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Elizabeth J. Rest 🇺🇦
(@ejrest) reported
@FitbitSupport App not working for inspire 2. Status?
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Hassana
(@Hassana28364957) reported
@FitbitSupport my devise is not working because its setup is not working plz help me in its setup
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Atomic Blonde
(@AndiLDN50) reported
@FitbitSupport is there an issue? App dashboard keeps losing items I track and can’t re add and won’t sync!
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Texas Red Velvet
(@texasredvelvet) reported
@doc2551 @FitbitSupport I’m having the same issue. I’ve removed the app & redownloaded, removed my device from Bluetooth & added it again, restarted, etc. Nothing works. Super frustrating!!
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Daniel Hill
(@dtheory24) reported
@FitbitSupport is there an issue with syncing to iPhone?
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The Ruler of Rhyme
(@therulerofrhyme) reported
@fitbit @FitbitSupport as of this morning, my fitbit won't sync. I tried resetting and deleting the app and redownloading it but still won't fix. Bluetooth is connected and find phone works so it's just the Today app which tracks everything
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SEVERAL LARGE SPIDERS
(@FrostyCobweb) reported
I just spent $$$ 5 days ago on a new @Fitbit that I use as a medical device for POTS but the app on iPhone just updated and broke, no longer shows the cardiac stats I need. I am absolutely furious. @FitbitSupport please help
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Sue™️
(@Shh_DontSayIt) reported
Is @fitbit broken or what?? Can’t even see my stats while I’m at the gym 😤 @FitbitUK
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Empdizzle
(@Empdizzle) reported
@fitbitsupport is Fitbit having some issues? Haven’t been able to login to my homepage nor download on my device.
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Vikki Jayne Birch
(@VikkiJayne80) reported
from
Cannock Chase, England
@fitbit Can you let me know if there is an issue with the app. Not able to login.
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Gaetz’s Forehead
(@PatriotRick5) reported
@FitbitSupport @phoenix_ledger @EmEnSea Impossible to synch either my Charge 5 or Inspire 2. System wide issue? If so, please tweet so all can see. This just cost me an hour of frustration
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Jon Sheets
(@JonTSheets) reported
@FitbitSupport is the outage still on going? Just checking. Can’t sync
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Andrew D Brooks🇺🇸🏳️🌈✝️
(@andrewdbrooks) reported
@FitbitSupport Is there a server problem this morning?
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Tris 🍁Crescent
(@sherlockholmsey) reported
@FitbitSupport hi! I’m having a problem syncing my FitBit Inspire 2. Tried rebooting it, disconnecting BlueTooth, turning phone off & on. I logged out of the app & tried logging back in but it said I have to wait 24 hours because I tried too many times (only did it that one time)