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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (31%)
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Online Features (22%)
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Device Failure (18%)
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Website Down (16%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Onley |
App Crashing | |
| Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Matt B
(@72641390532a) reported
@FitbitSupport Opened a brand new Inspire 2 today to find a broken screen. Your chat support offered no solution. I guess I'll be looking at your competitors then.
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Clary
(@makeupbyclary) reported
@FitbitSupport my Fitbit Versa 2 screen fell off. I have had it less than a year. I'm very worried as to how it can just fall off and won't sit back in it, just falls out again. Please help!
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dsd
(@dsd67792967) reported
@fitbit my Fitbit charge 5 froze on update and now it can’t be restarted. It’s dead , no screen and restarting doesn’t work. Help!
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Katherine Reese
(@Superkat24) reported
@fitbit The sleep duration tracker doesn't work past the first day 🫤 doesn't even sync either on any device. I wouldn't buy this as they won't even fix mine, lots of money for a birthday present that doesn't even work properly 😒
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Katherine Reese
(@Superkat24) reported
@FitbitUK @FitbitSupport really disappointed with your customer support. Daughters Fitbit will not sync properly on any device & needs a restart & won't even sync. Also only tracked sleep for 2 days now it just doesn't work. Your "support" just sent lots of self help guides 1/2
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Amar
(@totally_amar) reported
@ShaunStent @FitbitSupport They asked me to DM but the exact same answer. ring customer services who don't help at ALL!!!! I give up.
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Amanda
(@AmandaJ1988_) reported
@FitbitSupport can you help me with my versa three? It keeps vibrating for a long time after I’ve already picked up a phone call which is killing my battery fast. I haven’t even had this a month I don’t think.
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piyukulkarni
(@Pkool03) reported
@fitbit fails to track heart rate! @FitbitSupport why do we buy a smart watch for? This is a global issue. Resolve it! #fitbithearttracking #dontbuyfitbit
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ice trucker
(@adec1967) reported
@fitbit I am having problems with Blaze 4 GPS dropping out when using to record exercise. @FitbitSupport are telling me it's known issue but no date for a resolution, please advise why? Your devices aren't cheap and we deserve better customer service.
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Katherine Reese
(@Superkat24) reported
@FitbitUK @FitbitSupport 2/2 even though I have done them all to no avail. Told me there was nothing else I could do or noone else I could talk to about fixing it! I have spent £60 on an item that should work to its full capabilities, please can someone fix it!!! #notworthit
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Ade
(@4d3surya) reported
@FitbitSupport Hi why your website banned my ip addresses? can u pls fix it.Thanks
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Sanetta Ponton
(@sdponton420) reported
Shame on @fitbit @FitbitSupport I requested a refund for a susbscription that had not gone into effect yet and they wouldn’t refund me even though their Terms of Service (as noted on their website) clearly allows for a full refund. Poor customer service. #betterbusinessbureau
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BETTER CHARGE 5 CLOCK FACES
(@FitBit34225590) reported
@fitbit @FitbitSupport @FitbitUK The new clock faces are horrible, you refuse to listen! I'm returning my Charge 5 tomorrow. You are bad at your job and deserve this critique.
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Dan Frost
(@dangfrost) reported
Applied Fitbit Charge5 firmware update last week - since then, battery lasts about 2 hours. I'm paying for Premium but pretty pointless without the actual device. How can a firmware update take the thing backwards and take so long to fix? @FitbitSupport @FitbitsupportK
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Truth Matters
(@TruthMa48372907) reported
@fitbit There is a known issue with the oxygen variation chart and the macros chart since the last update which was over a week ago. It is still not fixed. There are tons of messages about this on the community board but no ETA on when it will be fixed. Correct the software please.
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alicia
(@aliciapeck104) reported
@jotwyman @FitbitSupport Yea, my warranty had expired but for the smartwatch to only last 2 yrs is something that needs to be worked out. I will say @FitbitSupport went above and beyond to solve the issue and when they couldn't solve the issue they did offer a discount. Great customer service.
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Shannon Josey
(@shannonjosey) reported
@FitbitSupport YOU HAVE THE WORST CUSTOMER SERVICE.I have 2 WATCHES BOTH BROKE AND YOUR REP IS GOING TO SEND IT TO A WARRANTY TEAM WHEN CLEARLY THESE ARE BEYOND WARRANTY. I've been a user since 2012. It makes sense why ppl have quit using your devices. They just keep breaking.
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Ross Charlie 🇬🇧🇪🇺 FBPE
(@RHMKDSS) reported
@FitbitSupport @KevinGreeves I will ring them for you dad, surely they have to send you a new code as it was there fault they couldn't refund the watch in time as it was a problem on there we have it written all down we have all the emails the multiple phone calls we had with them, it took like 5 months.
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ASHRAF ALI
(@ali_3242) reported
@FitbitSupport Any update yet? Still not working
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Annette Nuttall
(@nuttalla) reported
@FitbitSupport I need help in setting up my replacement fit bit, it is showing as being locked.
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Cindy Hudon
(@HudonCindy) reported
@MustafaAAEEA @fitbit @FitbitSupport I have the same issue with the IONIC recall
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Dan Frost
(@dangfrost) reported
Applied Fitbit Verse5 firmware update last week - since then, battery lasts about 2 hours. I'm paying for Premium but pretty pointless without the actual device. How can a firmware update take the thing backwards and take so long to fix? @FitbitSupport @FitbitsupportK
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Katherine Reese
(@Superkat24) reported
@adec1967 @fitbit @FitbitSupport Totally agree the customer service is terrible. I am trying to get a fault with my daughter's sorted but they keep sending self help guides and telling me nothing can be done when it's not been working properly since the first day!
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Taylor Tune Tracy
(@taylortunetracy) reported
from
Cambridge, Massachusetts
Has anyone else stopped receiving text notifications on their @fitbit Sense ~2 weeks ago on their Android phone (Android 12)? Each help article I've done hasn't brought them back (calls show up 🙄), latest security patch was in the beginning of July...not sure what to do
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Hannah nolan
(@hannahpoodles) reported
@FitbitUK @fitbit please can you add walking pushing a buggy to your exercises because I’ve just pushed a 2 stone child in a buggy and it says I burnt like 2 calories
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Lenette Kelly
(@LenetteK63) reported
@FitbitSupport we've had some trouble with my husband's new Fitbit Sense. The band broke after a couple of weeks and now the screen has broken. There appears to be no way to get it fixed! He's super disappointed as he was loving his new Sense! Any help is appreciated!
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Cole Cathey
(@ColeGonnaCole) reported
@fitbit Sorry but this isnt new. Ive already done all of your troubleshooting several times now. This has been an issue for YEARS. If you want to have someone from the dev team reach out I will talk to them but this is beyond ridiculous.
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Cole Cathey
(@ColeGonnaCole) reported
@fitbit what is the deal with Bluetooth sync problems? I have had 3 different generations of your product and they have all had this problem. I'm not going to buy another one...
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@FitbitSupport @totally_amar I though you were unable to check on this. You have been telling us for 5 months only the recall center can help us? #FitbitIonicRefundPending
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Frank Keith
(@fkeith) reported
@FitbitSupport - 2/2 Each time I have called to inquire about the status of my rebate, I am told it should have been processed. And, I cannot escalate the issue until a magical and constantly moving 42 day period expires. Starting to feel like a ripoff program.