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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (50%)
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Online Features (18%)
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Errors (15%)
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Website Down (9%)
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Device Failure (6%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Fréjus |
Errors | |
 Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors | |
| Lewisville |
Online Features | |
| Fréjus |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Thuy Melinda Mang
(@thuymelindamang) reported
@fitbit @FitbitSupport Fitbit makes the worst watches. Last watch didn’t even last 6 months and the most recent one, the sense broke within 4 months. It’s been a month since I’ve sent it in for a warranty replacement also and still nothing. Will never buy another @fitbit again.
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Cole D.
(@COLE_BRED) reported
@nyiiva @fitbit Mine did the same thing twice. First time was replaced second time was after warranty. Trash *** products
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Vivek Mohan
(@vivekmohan116) reported
@fitbit I was had issue with reference code, i had long chats with customer support, but they couldn't fix the issue end up created case with some team, still waiting for response .case#44532508
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Alien T
(@isanameleft) reported
@FitbitSupport I spoke with FB tel support 2 days ago. T1 couldn’t fix the problem & said I would be contacted by email. No email came so I tried to contact FB chat but that isn’t working! My issue is that my Aria scale has started doubling my body fat figure. How to get help?
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Mrs. Gorl
(@xx_Mrs_Gorl_xx) reported
@DancesWithRain @FitbitSupport @fitbit Are you allergic to the material? Or is it a chafing issue?
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Jagadish Rajanna
(@JagsRajanna) reported
@FitbitIN I received google play gift vouchers as refund for my Fitbit ionic recall. Very sad to see that I cannot buy a Fitbit device using google play balance..the refund seems useless now. Need your help to sort this please…#Fitbit @FitbitSupport
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Jill McCauslin
(@jmccauslin) reported
@fitbit I spent all week dealing with (very polite) Fitbit Support & messing with lousy software. Now a watch is coming that I have to return. I missed the discount field. Nobody can cancel the order to let me try again. This is the worst customer experience I've had in ages.
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Ralph S
(@ralphsoans) reported
@FitbitSupport @fitbit I had applied for the ionic recall...funds were sent back from PayPal to you due to some error..they have now ensured my account is ok..I am unable to get through the ISD number given for reaching out your support centre..pls help
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aly 🌸
(@housuke) reported
@kinsonalley @FitbitSupport I’m curious, are you using an iPhone 11 and the Fitbit Versa 2 too? My brother has the same watch as me, but a different phone, so he’s not having the same issue.
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Susan B #WIMVP
(@CrazyCatsGot2) reported
@brandonleblanc @ray_vionne @fitbit Maybe if you stood on your bed and jumped up and down that would be 10 feet? LOL
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Bruce Vick
(@BruceVick5) reported
@FitbitSupport Thanks for screwing over the people that waited for their refund for the Ionic recall by limiting them to 1 band, where as the people at the start of the recall could get 5 bands. Bad customer service all around in my opinion
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With a mask no one can see how ugly my mustache is
(@CattleprodTF) reported
@FitbitSupport Okay, don't know how to do any of that. The issue is with the literal watch, I was just curious about how I managed to switch the order and how to switch it back, there was some combination of swiping that made it happen.
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Y.K Jung
(@YKJung12) reported
@fitbit I’ve purchased Versa 2 less than 2 years ago. Customer service said it’s out of warranty I understand they can’t exchange it but they can’t even fix it. I find it unacceptable that a Fitbit device would last less than 2 years.
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Allyssia
(@kinsonalley) reported
@housuke @FitbitSupport For me, it started just before midnight when I went in the app to sync. I’m beyond annoyed and support was no help—since I already did most of the troubleshooting before contacting them. I am thisclose to just trashing it and buying an Apple Watch once my premium is up.
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AI
(@Erdos5AI) reported
@FitbitSupport After wasting so much time on the phone with CS and then here DM’ing Fitbit the full story, they responded that I should register to get a refund on Ionic. A product which I don’t own. Has nothing to do with the problem I’ve been explaining to them for well over a month.
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milkymum
(@milkymum1983) reported
@fitbit @FitbitSupport @FitbitUK my charge 2 won’t charge, it had an unexplained crack down the screen, I saw that this an be quite common. Is there any way of fixing it?
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Rónán Ó Scolláin
(@tua_rua) reported
@RON50N @FitbitSupport Settle down, Mr Angry.
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Ashley Bailey
(@abaild07) reported
@FitbitSupport @fitbit literally the worst experience for handling a warranty claim ever! Have spent the last 2 days 30+ minutes each time on the phone dealing with your horrible CS reps. Do better!
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Brett Haberle
(@Naotagm) reported
@FitbitSupport Yes this was resolved through the BBB since fitbit didn’t want to help me.
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Y.K Jung
(@YKJung12) reported
@FitbitSupport I’ve purchased Versa 2 less than 2 years ago. Customer service said it’s out of warranty I understand they can’t exchange it but they can’t even fix it. I find it unacceptable that a Fitbit device would last less than 2 years.
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Yofi Fithri Wahyuni
(@YoffieR) reported
@FitbitSupport I have an issue with fitbit charge 3, the screen is back yet and won’t atop to vibrate. I’ve tried to restart follow the guidance but nor working. Please help
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Tradeformula
(@tradeformula) reported
@fitbit Fitbit is total trash.
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Victoria
(@vicwicz) reported
My @fitbit Alta keeps shutting off (the battery is fine) and won't turn on until I put it on the charger. Called @FitbitSupport and haven't gotten help. Can someone please help me with this issue?
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me
(@CJRitaloamerica) reported
@FitbitSupport Actually, I just found a thread that confirmed my suspicion. I have a tattoo on my right wrist and it seems this is a known syncing issue
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Greg Merrilees
(@GM7910) reported
@FitbitSupport Watch screen is locked. Trying to unlock via app on phone by changing pin and keep getting some golden gate error. What can I do?
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Bayushi Tamago
(@BayushiTamago) reported
@FitbitSupport Well, here's the problem - the thread is locked and it's not possible to upvote
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With a mask no one can see how ugly my mustache is
(@CattleprodTF) reported
@FitbitSupport Problem with my Fitbit Versa, my hourly steps are suddenly appearing above my core stats, it used to be core stats on top. I've tried disabling and re-enabling one or the other or both but nothing works.
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Tradeformula
(@tradeformula) reported
@fitbit Your commercials are ****
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ValleySettlements
(@VSettlements) reported
@FitbitSAfrica @fitbit @FitbitSupport our Fitbits are not syncing . Please help .
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Adam may
(@AdamMay80) reported
@fitbit how do you fix a sense watch screen? My screen cracked after minimal contact.