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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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Online Features (19%)
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App Crashing (19%)
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Website Down (15%)
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Sign in (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Device Failure | |
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Kaitlyn C.
(@kaitlyn1526) reported
@FitbitSupport hello! Alexa no longer works on my Fitbit Versa 2. I have deleted the app, restarted my Fitbit, signed out and back in of Amazon, and I continue to get “sorry an error occurred.” I also changed WiFi on my phone. Help, please!!
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Billy Hill
(@BillyHi47360310) reported
@FitbitSupport Taking the app off my iPad and phone! Also tossing my Fitbit into the trash! Why? Because you are NOW GOOGLE! And I won’t have,anything to do with google except my phone! Start supporting 1st amendment again!!!
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Indu
(@Indukrishnadas) reported
@FitbitSupport I got the Fitbit Versa 2 smart watch, today. It was charged to 100% today by noon and it dropped to half by night and stands at 53%, presently. The product is said to have a battery life of 5+ days round the clock with a few changes with respect to use. Need help.
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Maureen Friel
(@mfriel5314) reported
@FitbitSupport I am having trouble with my Versa 2 and the tracking of calories. I have 17800 steps today and it is only showing 600 calories burned. This has occurred often in the past. I am very active but the calories don’t reflect this
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Chiara, Aston Martin Stan Account 💚
(@sebavettels) reported
@FitbitSupport hello, suddenly my fitbit versa 2 screen went white and flickering, and i can't seem to be able to restart it or do anything to it. any help?
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🇭🇲🇬🇧UNFILTERED🇺🇸🇳🇿 on gab
(@LivnUndaATyrant) reported
@JackPosobiec And they have @fitbit to pass on everyone's details, right down to their pulse rate
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Tam
(@TimpMills) reported
@FitbitSupport @fitbit How do I get a copy of fitbits official complaints policy? Bad enough my fitbit versa only lasted 2 years, but now I'm stuck dealing with the customer services team who are ignoring my email requests, and time is precious right now to me #nurse #keyworker
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ania
(@piugethi) reported
@fitbit as a previous one my Fitbit Versa lite stopped working after 6 months of usage. Had the same problem with previous one, it got replaced and now same thing happened to second one. Suddenly my phone or any other device can't see the watch, nor it can't sync with it.
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Zsuzsi Bresnahan
(@ZsuzsiBrez) reported
@FitbitSupport When I set my alarms on my Fitbit versa 2 at 8am it is going off at 9 am, it’s always an hour after I would like to be, however when it goes off the alarm says 8:00. How do I fix this? Thank you
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Dominique Marshall
(@TheDuchess_5) reported
@FitbitSupport struggling to get through to anyone. Email support withdrawn, live chat is impossible to access. Google’s only owned you for a few days and everything has gone to ****!
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Lelam
(@Girl36Lee) reported
@FitbitSupport I wanted my full refund for my charge 3, as it failed under warranty, but because I had it over 45 days, I’m not entitled?! Disgraceful. If you advertised this fact I bet ur sales would decrease. Useless, inconsistent tracking, causing me stress and time to fix YOUR PROBLEMS!
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Beverly Clark
(@WydahobraskaBev) reported
@FitbitSupport i haven’t been able to click into any of the sections on my homepage this afternoon to record food intake or look at sleep info or anything else. I tried rebooting my phone, which did not help. What else can o do??
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Sarah Riddle
(@sewridd) reported
@FitbitSupport my Fitbit Sense app all of a sudden does not show a sleep app or summary or even give me that option to add. I’ve tried deleting and reinstalling the app and the device. Please help ASAP!
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Olivier Sartor
(@osartor) reported
@Missiewilcox @fitbit Wow, that is too bad. It should last at least 3 years. Need to find a band made out of Kevlar.
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Financial Beanstalk
(@FeeFiFoFreedom) reported
@theedgeofyouth @fitbit @RobinhoodApp Too bad they didn’t just exchange it for a share of $GOOG...
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ania
(@piugethi) reported
@FitbitSupport as a previous one my Fitbit Versa lite stopped working after 6 months of usage. Had the same problem with previous one, it got replaced and now same thing happened to second one. Suddenly my phone or any other device can't see the watch, nor it can't sync with it.
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Lifelong Washington Football Team Fan
(@theedgeofyouth) reported
@FeeFiFoFreedom @fitbit @RobinhoodApp I got this message but like what does this mean? I lost my stock and I’m still poor
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Dachuan Zhao
(@DachuanZhao) reported
I recently purchased a $300 Fitbit watch (owned by Google now) @Google , and I accidentally cracked the screen. I was told by the @FitbitSupport there is no store which can repair my broken watch. I finally realized why my wife laughed at me for not getting an apple watch!
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Gordon McAlpine
(@GordM1) reported
@fitbit I bought 3 of these Charge 3s, one for myself and 2 for grandkids, your software update bricked all 3 all with nothing showing on screen now, I have asked you guys numerous times to send out a fix or give the ability to roll back to the working software but your not interested.
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Jennifer Jackson 💛
(@JennShipp2923) reported
Absolutely annoyed with @fitbit. For whatever reason, texts won’t go to to my #fitbit but yet calls and notifications from my other apps will show up 🙄 basically bought a new iPhone to get it to work and still nothing. Get your **** together Fitbit!
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Barry House
(@sucksfacebook) reported
@FitbitSupport Hi I’ve DM’d you this exact same issue on the surge and the ionic and now the sense!!!! Clearly you guys don’t have a clue what the actual issue is. On your forums people have raised this issue back in 2014!
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MarieLiesse Douroux
(@dourouxmarieli1) reported
@FitbitSupport my christmas order was never received from Fitbit. Impossible to get support. Too bad experience.
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Elin K di Angelo
(@svenska24) reported
@FitbitSupport my account has been hacked! How do we fix this?
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Jen
(@JenH_2020) reported
@FitbitSupport being told to get the official strap for my alta hr. So I did. Now its broken and out of warranty so I have been offered absolutely nothing in replacement #pooratbest
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Tony L
(@topend_tigers) reported
@FitbitSupport the display on my versa2 seems to have gone upside down. Can you please tell me how to fix it
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Andrea JOSEPH
(@AndreaJOSEPH9) reported
@FitbitSupport I need help on how to replace a friend that was once blocked but now I unblock him? He’s no longer appearing in my list of friends. He’s still in my contact
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Proudly Cincinnati
(@ucbcat4life) reported
@fitbit ugh...my 3 week old Fitbit sense won’t charge again...please help or send me one that just works...it shouldn’t this hard to use your product
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Emma Ross
(@emmalross18) reported
@FitbitSupport can you help my Fitbit won’t come on not sure if I need a new charger or it’s the actual watch? Can u advise me what I can try please?
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❤Shell ❤
(@Bubblyshell) reported
@FitbitSupport I have contacted fitbit via livechat 95%to 5% is what they said and not done it before issue with battery
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Proudly Cincinnati
(@ucbcat4life) reported
@FitbitSupport 3 week old Fitbit sense continues to have charging issues...second time I have had to reach for help...