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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (50%)
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Online Features (18%)
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Errors (15%)
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Website Down (9%)
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Device Failure (5%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Virginia Beach |
Website Down | |
 Fréjus |
Errors | |
| Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors | |
| Lewisville |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Buba Loolo
(@loolobee) reported
@FitbitSupport Why do I keep getting error messages even after @fitbitsupport claims to resolved the issues? I am u able to log into my account
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Hans-E Sørensen
(@Lockesmithee) reported
@fitbit How do you get fitbitsupport to understand a problem? There is an issue with fitbits webpage and they keep telling me to log into my app
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LincolnW
(@LincolnW) reported
@lovesnowmen @FitbitSupport They pushed out an update that broke the Versa 2 and made the screen not work. They refuse to fix it and will tell you to purchase a new device. They are the ones who broke the device, very poor business.
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Tendulkar (तेंडुलकर) or MAY10
(@mayur_tendulkar) reported
@FitbitSupport @FitbitIN Need help with Premium. Can someone help?
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Mark Ladouceur
(@MPLadouceur) reported
@FitbitSupport My Charge 4 refuses to reset to the correct time after I return to my home time zone. I’ve synched it to my iPhone 100 times. Help!
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Hans-E Sørensen
(@Lockesmithee) reported
@fitbit How do you get fitbitsupport to understand a problem? There is an issue with fitbits webpage and they keep telling me to log into my app
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kelly snow
(@lovesnowmen) reported
@LincolnW @FitbitSupport I just googled that & that is exactly what happened to mine. The screen was unresponsive, and after trying everything including the factory reset as instructed my Fitbit is now not working at all. That’s unfortunate
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Gdy
(@EbeGodwin) reported
@fitbit Pls I am experiencing battery drain on my charge 5 from 5/6 days to 1 day now the tracker is not coming up again what do I do o need to come back up pls help
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🇬🇧Derek🇺🇦
(@djspapa) reported
@FitbitSupport I have a Fitbit Versa 2, and I have just upgraded my iPhone to a new handset. How/where can I get help/advice for syncing my Fitbit with my new iPhone? I already have a Fitbit account.
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NC Cannonball
(@PattyHe25807405) reported
@FitbitSupport It's all over the internet....how Fitbit will not work. Giving you my account information will not help that.
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NotAProblem
(@i_vintage86) reported
If anyone has been contemplating getting a @FitbitSupport luxe, my review is: DON’T. Had one for like 5 months. Syncing has always been an issue and it won’t sync at all now. At this point my only option is to get a 3rd replacement. 5 months in. Save yourself
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Hong
(@Hong69435990) reported
@FitbitSupport please help. My Fitbit sense's touch screen is no longer working. Please can you kindly DM me. Thanks
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Nikki Hesford
(@NikkiHesford) reported
@FitbitSupport Any advice pls for Fitbit that just randomly died. Had 37% battery when it shut down. Now totally lifeless. Obv can’t reset in app or device because it’s fully dead and unresponsive. It’s a versa 2. Any suggestions?
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Hans-E Sørensen
(@Lockesmithee) reported
@fitbit How do you get fitbitsupport to understand a problem? There is an issue with fitbits webpage and they keep telling me to log into my app
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Solar Corona 🦇🔊
(@SolarCorona1) reported
@FitbitUK @FitbitSupport Morning guys, I recently signed up to your 6 months premium trial only to cancel it in error (actually my young daughter did). Is there anyway I can get this back at all, I'd only tried it for just over a week
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Julie Bond
(@K9Freud) reported
@FitbitSupport Grr. Brand new FitBit Sense 2 won't hold a charge for even 8 hours when fully charged. Not using anything on it but basic functions and GPS is off. What's the issue? Do I return it?
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Swapnil K. Tamse
(@Tamseji) reported
I want to invest in a rugged smart watch. I am leaning towards the @Garmin ones. I love my @fitbit and will continue using the app. Did anyone have bad connectivity issues syncing Garmin data to Fitbit?
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NC Cannonball
(@PattyHe25807405) reported
@fitbit Seems @fitbit does not have a fix for the 13 update on the Android phones as yet. This has been a problem since the beginning of December for some fitbit users. I have been a user since December 2015. THIS IS NOT A GOOD LOOK FOR YOU, especially at Christmas time.
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Rhona Clark
(@karmesinrot) reported
@FitbitSupport please reply to my DM ASAP. My partner's Versa 3 has become an expensive paperweight which will not reconnect to his app and only shows the Fitbit icon on screen. I have tried every fix I can find with no result
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Nikki Hesford
(@NikkiHesford) reported
@FitbitSupport Thanks as mentioned, it’s fully dead so not responsive to buttons being held down. However your help article says “Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons” and I can’t see any buttons on my Versa2 bar the main side button?
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Kazy
(@NietsTeVerlie) reported
i've just in trouble I have Pixel Watch and Fitbit inspire 3, but it's couldn't pair both on fitbit app📱 When Pixel Watch's paired Cannot be used to another Fitbit devices. I hope so future updates will improve them💭💭💭 @FitbitSupport @PichaiSunder @madebygoogle
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Tonja H
(@PhoenixRisingTH) reported
@fitbit @FitbitSupport Fitbit+Samsung Flip/Fold+Android 13= Fatal Error Weeks of bad customer support and still no answers! #fitbitaintfitatall
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beatrice
(@bea_dema) reported
@FitbitSupport I have a problem with the battery of my Charge 4 2 times the Fitbit was completely dead but when I connected it to the charger it showed a battery of 35% and 42%.
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Lyra Raglan / Cat Mom
(@LyraRaglan) reported
@fitbit @FitbitSupport when are you going to fix the Android syncing issues? Are you planning on refunding your products when Christmas gifts are not working because you can't figure it out?
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Cat
(@cattypickard) reported
@DickyDodd @fitbit @FitbitSupport I’d never get another one! Partly cause of the poor customer service - plenty better options on the market now
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Corey
(@pack_man12) reported
@fitbit Hi @fitbit like I stated I’ve had multiple Fitbit’s so I know how to restart and factory restart a Fitbit. **** still don’t work. #fitbit still says null on my HR monitor
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Andreia.tribotameri
(@andreiatameri) reported
from
Vila Nova de Gaia, Distrito do Porto
@FitbitSupport No it doesn't and now I can't read what's on the screen after a factory reset. I just restarted my versa 3 times as your moderator adviced. I've already contacted support but this is just crazy. If you had reports of this, why update other devices and not fix it 1st?!
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Erica Nimmo⁷💜
(@rockinerica) reported
@fitbit when will you for the Luxe/samsung Flip4 problem ??? My watch has not worked since Dec 8 !!!!!!!!
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Christos K
(@ChristosKonst17) reported
@FitbitSupport No one contacted me re the sync issue with Fold and Flip devices running Android 13. Only what appears to be a bot here providing automated responses. That's a disgrace for a company like fitbit. Please get your act together and figure out what's going on @FitbitSupport @fitbit
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Lyra Raglan / Cat Mom
(@LyraRaglan) reported
@FitbitSupport When are you going to fix the syncing issue woth the Samsung Folds on Android 13? My mother can not get her fitbit to sync to her phone. I'm very concerned my brother's gift will not be able to work on his.