Fitbit down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• App Crashing (29%)
• Device Failure (21%)
• Online Features (17%)
• Website Down (13%)
• Errors (13%)
• Sign in (8%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Noida	App Crashing	5 days ago
St. Louis	Device Failure	10 days ago
Grenoble	Device Failure	11 days ago
Paris	App Crashing	13 days ago
Köln	Online Features	15 days ago
Rotterdam	Errors	19 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  donna (@donna85727949) reported 2 minutes ago

  @FitbitSupport my partner got me a Fitbit inspire 2 for Xmas I’ve downloaded the app + it’s saying my email is already being used I’ve never had a Fitbit nor a fitness app please could you help

• 
  Natalie Glynn (@NR_Glynn) reported 2 minutes ago

  @FitbitSupport why is your SERVER not working? I have been in contact with support all day today, and they keep asking if I have reset my password (spoiler alert: I have and it didn't solve my problem because it was never my problem). Can you actually read customer complaints?

• 
  Louis Gray (@louisgray) reported 5 minutes ago

  Today I made the brutal error of leaving my @Fitbit watch at home. All my steps may as well not have happened. Data is everything. Since my Fitbit data is synced with @googleanalytics, I will have to mark this with an annotation.

• 
  Liz Christopher (@LizCpher) reported 8 minutes ago

  @FitbitSupport Thanks, will him being only 12 be a problem?

• 
  Alex Chen (@tweetslife) reported 9 minutes ago

  @fitbit @FitbitSupport I am experiencing ghosting on my Fitbit Charge 4 *replacement* device...what is the procedure to request for a fix / replacement?

• 
  Jenn (@electricself) reported 14 minutes ago

  @FitbitSupport I exercise in my house, I don’t need GPS enabled — all it does is invade my privacy and wear down my battery. Why did my app just start doing this? I didn’t change anything.

• 
  Lynleigh Keat (@LoveLynleigh) reported 16 minutes ago

  @FitbitSupport I plugged in my charge 3 to recharge and now it’s burning hot and won’t turn on. What should I do?Am I euchred? Please help!

• 
  Amina ♚ Canada (@phenamina) reported 16 minutes ago

  @fitbit @FitbitSupport If someone could please reach out to me, I would like to share my experiences w my luxe (I loved my Alta HR) but Luxe has been exceedingly disappointing in both product (the gorjana band known issue & display) and customer service

• 
  ME Foggy Dog 💙 (@MEFoggyDog) reported 16 minutes ago

  @fundraisingkat @fitbit Ahhh, I wondered if that could be a cause. I had to wipe the inside of the strap 2 days ago because it was a bit damp, the problem started at the same time. Thanks Kat!

• 
  Amolakh Nath Segal (@amolakh) reported 17 minutes ago from Noida, Uttar Pradesh

  @FitbitSupport wanted to check do you have any device that checks blood pressure, ECG and sends alert if i fall down or meet with accident ?

• 
  bri_v3r | non-fungibly cheesed (@caff3ine_fiend) reported 18 minutes ago

  Also my @fitbit Charge 4 (purchased Dec 2020 and out of warranty now 😒😒) is on its last legs because 2 of the four cheapo plastic pegs used in the clip mechanism to hold the strap/band on are broken 😒 …Apple Watch time?

• 
  Samantha Freire (@Mantamon) reported 22 minutes ago

  @fitbit You should stand by your devices. My watch broke because of your poor craftmenship. You gave me a tiny discount to buy a whole new watch that will probably break again I feel like you're more interested in making a buck than actually helping your customers. I feel robbed.

• 
  iceblueaccent (@iceblueaccent) reported 22 minutes ago

  @littlemumof4 @fitbit Suzy is just starting to lay down for short naps on the carpet in front of the balcony doors and on the ottoman. Up until recently she did not sleep unless she was attached to our body (sleeping on us or cuddled against us). Our baby is growing up!

• 
  🇺🇸Anna Clark🇺🇸 (@ManiaMaiden) reported 26 minutes ago

  @fitbit Wanted to place an order Created an account Received email to verify account and did !!!!!! Was told to return to website and login Was told no username exists or wrong password Have yet to receive rest set password email after multiple tries Help please…

• 
  N I C K L A K E (@Lakey8588) reported 26 minutes ago

  @FitbitUK @FitbitSupport can someone help please!?

• 
  RICHA SUNDER (@RichaSunder) reported 29 minutes ago

  My Fitbit product experience was bad, the service experience is worse. I first tweeted about faulty product on 8/12 the product refund has not been initiated yet. It has taken over 5 days to even confirm receipt of package returned to their hub @fitbit @FitbitIN @FitbitSupport

• 
  Raghu@dream-works.in (@RVDandavate) reported 35 minutes ago

  @FitbitSupport @FitbitIN My Versa 2 died without any problem. It is still in warranty and need help in getting support for it..

• 
  Lucy Nuttall (@lucynuttall89) reported 36 minutes ago

  @FitbitSupport help! Fitbit Charge HR has flipped mirror image display. Have reset by pressing and holding the button while on charge. It works for a short period but then mirror image comes back. Sometimes, there are missing pixel strips, or no display at all! What can I do?

• 
  Kryptonion.shib (@BA12RY_AFG) reported 36 minutes ago

  @endeavor54 @fitbit The beauty of not working to a timeline …. Everything is being worked on at the same time by different people… this deal was not done by anyone involved in development of #Shibarium. Everyone has a different role This was completed first hence being announced first..

• 
  Warren Merrill (@merrill_warren) reported 37 minutes ago

  @fitbit I give up. Replacing Fitbit with anything after 14 months of not working properly. Past warranty. It’s junk. Haven’t worn it more than 20 times. At 100% Monday. Wed saying it’s not charging. Of course not. I’m wearing it. Can’t tell what time it is. It’s useless crap.

• 
  Kat Gower (@fundraisingkat) reported 38 minutes ago

  @MEFoggyDog @fitbit This happened to me with one a few years ago. Turned out it was down to moisture and water getting trapped in between the stap and my skin when I washed. I have to make sure both my arm and watch are fully dry everytime now.

• 
  🎀Tasia™ (Taylor's Version)🎀 (@inburningred89) reported 39 minutes ago

  @bnubs69 @FitbitSupport @fitbit I literally wasn't even doing anything, I don't even shower with it. all of a the sudden, I looked down and it was just flopping off

• 
  Bischon Freeze (@BischonF) reported 41 minutes ago

  My Fitbit Charge 2 ‘died’ and I am devastated! No alarms, running late to work. Help! @FitbitSupport @FitbitUK @fitbit

• 
  Emma How (@emmapage51) reported 44 minutes ago

  My oxygen saturation when sleeping stopped working suddenly yesterday. I’ve not changed any settings so wondered if you could help @fitbitsupport #Fitbit

• 
  Balwinder Kang (@Bal1982) reported 45 minutes ago

  @FitbitSupport @FitbitUK can you help me with a problem with my Fitbit Luxe the GPS is not connecting

• 
  (((Max))) (@MaxSpikeAl) reported 47 minutes ago

  @fitbit @FitbitSupport I must say your in-app customer service is among the WORST I have ever experienced. Was worse than unhelpful! Can you please have somebody contact me to fix an issue i am having.

• 
  Lynn Brennan (@lynnbrennan1) reported 51 minutes ago

  @fitbitireland @FitbitSupport Have been onto your customer service 3 times and told twice that your teams would get in touch with me but 3 weeks now and I still haven’t heard back on my issue!!!

• 
  home again & scared main character of Centretown (@MissHelveticaB) reported 52 minutes ago

  @FitbitSupport If by understanding you mean starting to look for an alternative product and app, no problem.

• 
  Nat ionalist (@Nat_tionalist) reported 55 minutes ago

  @FitbitSupport My 15 month old Sense battery only lasts 3 days between charges Screen display min auto on time of 8 seconds. So I'm not happy. And charging is sometime slow even with a decent charger. The connections to back are iffy even though I scrub back of watch with soft nail brush Help!

• 
  Chris Chapman (@chrischapmanwrs) reported 58 minutes ago

  @FitbitSupport My fitbit is not charging and thus not working. What can I do ?