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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (39%)
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Online Features (19%)
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Errors (18%)
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Website Down (10%)
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Device Failure (10%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villeneuve-d'Ascq |
Device Failure | |
 Waterford |
Device Failure | |
| Oklahoma City |
Device Failure | |
| Foix |
Device Failure | |
 City of London |
Sign in | |
| Phoenix |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Susan Dust
(@classicq11) reported
@FitbitSupport I’ve been down this road every time change for several years. Editing the reminders isn’t not the issue. The issue is the delay in recognizing that the time has changed. I set my day for 7am - 7pm. This last time change the range moved with the time change to 8am - 8pm.
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Amit Pathak
(@amit542) reported
My Fitbit screen is broken , where can I get it repaired in Delhi NCR region @fitbit @FitbitSupport @FitbitIN it’s just upper glass rest everything is working fine .
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Ahmad Alotaibi 🦁
(@Aotb_1) reported
@FitbitSupport That doesn't help me with any thing is there any plans to make it our i'm gonna change to apple watch
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Andrew Lock
(@AndrewLock7) reported
@FitbitSupport every time on the app I click on sleep, it freezes the app and I have to close it down and reopen it! Any ideas?
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Krishna Mohapatra
(@Krish_Mohapa) reported
@FitbitIN @FitbitSupport Sync issues Battery issues all from the day I bought this !! Seems while you're aware of this issue you still confuse everyone like you've heard it for the first time!!
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Madeline Dmochowski
(@madeline_medrun) reported
@FitbitSupport Just remove the sales pitch to upgrade to premium and problem solved! I am no gent, I am annoyed! You QC is going hill.
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Eims
(@eimsflood) reported
@FitbitSupport issues with syncing since 27/1/21?!! Please don't sent a generated DM just fix it.... Its old and boring now 🙄
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LA
(@LA_1985) reported
@FitbitSupport I need your help, my Ionic that I've had for just over a month won't charge and the screen is completely blank and wont turn on. Can you help?
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Kristie'Kreme.❄️
(@KristieFenwick) reported
@ItsMeDaraB @FitbitSupport Ah thanks for getting back! My uncles fitbit versa 2 just had a sudden blackout but looking at fitbit website seems it might be a wide software issue at the time of an update.. Hoping for a fix soon!
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Karl Stavers
(@karl_stavers) reported
@FitbitSupport hi over the past several days my ionic has been displaying my heart rate at over 300 whilst sitting, I have cleaned the sensors and reset the watch as per the forums, the readings are still reading high. I have had my ionic for approx 21 months pleas can you help
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Mike Disney
(@Dizzyglobe) reported
@fitbit I get fed up of this piece of garbage not synching
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Kathleen Rose
(@IrishRose121) reported
@FitbitSupport I've tried all the troubleshooting tips and reset my versa 2 multiple times and it's not accurately tracking HR. Example - just done a hard workout and it says 81hr the whole time. Help?!
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Bee
(@talesofbee) reported
Oh @fitbit @FitbitSupport why can’t you truly help me with my broken charge4 band, even though it’s in warranty and a manufacturer’s fault.....?
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Thomas Huysmans
(@thomashuysmans) reported
Hey @FitbitSupport, what’s going on with the iOS app? With the last couple of updates, the quality went down: the app's responsiveness is terrible, and the sleep feature doesn't work anymore. Are these known issues?
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Peakaboo
(@PeggyOakes) reported
@FitbitSupport My Fitbit sense stopped counting steps. So even though you have « fixed » the issue, it remains. So does the problem of my Sense not collecting any data, and the steps activity on my iPhone is no longer available.
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Sushanth Sayneni
(@mavericksush) reported
@FitbitSupport my charge 2 is not syncing with my google pixel phone. Could you please help me
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Katie
(@quietnerd) reported
@FitbitSupport I’m still having issues with my Charge 3 sync. I can’t view my sleep data at all. It says my app is up to date and I’ve tried restarting my phone several times. #Help
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Crwystal
(@CrwystalXoXo) reported
@omgbethy @fitbit @FitbitSupport Happened here as well, had to break down and order a seven dollar canvas band off of Amazon and haven’t had a problem since.
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Kristie'Kreme.❄️
(@KristieFenwick) reported
@FitbitSupport @ItsMeDaraB Hi! Did you get a fix for this?
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raksha agarwal
(@CaRaksha) reported
@FitbitSupport I have been facing an issue with mobile notifications since the day I have purchased FITBIT Versa. It's been 4 months now but the notification triggers for few hours when I uninstall & reinstall app, again stops working. Have complained thru help too but no luck
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JG Gillian
(@2mybluedragon) reported
@FitbitSupport I just noticed that my name is wrong on the app but it says i can only change it every 6 months. how can i fix it
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Diane Connolly
(@amicus_AU) reported
@sallymcmanus @fitbit I had an issue with my daughters Fitbit. I checked fixes online did everything, then rang them and they did a couple of checks and sent us a new one.
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Sarah
(@sgibsone) reported
@FitbitSupport Reporting an issue I’ve been having with my app: The sleep page has been freezing so I can’t look at my sleep details.
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Melwell 💧
(@Melwell16) reported
@sallymcmanus @fitbit Take it back to place of purchase. Mine went back to JB twice. New one issued. No problem.
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Nicole Visser
(@DamnBTRboys) reported
@FitbitSupport my Fitbit app won't open. can you help?
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Pankaj Shah
(@pankhie20) reported
@FitbitSupport @fitbit need your assistance with the repair of my ionic. Recently noticed issue with bluetooth connection, so have reset my watch and now its not syncing and asking to pair with phone. Worst thing is there is no support available in India Please assist.
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Gillian Anderson
(@gdfanderson) reported
@FitbitSupport hi my charge 3 screen is looking like a bad photocopy with 3 bars across screen and hard to read. I’ve tried the holding button in, charging etc and nothing has worked.
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Jason
(@jasonleemartin9) reported
@FitbitSupport hi can you help me I've bought a fitbit versa and it's not syncing via Strava also notifications are enabled on my phone but nothing is coming through I've got an Xiaomi android handset
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Sally McManus
(@sallymcmanus) reported
My Sense2 has stopped working, less than a year old. @fitbit how do I get you to replace/fix it? Your website send one on an endless loop to nowhere
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Bhavin Padshala
(@PadshalaBhavin) reported
@fitbit Celebrating by buying Samsung galaxy watch 3. As my versa 2 heart rate sensor is not working.