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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (21%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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jenn
(@jennberrypie) reported
i never do this, but i spent hours on the phone with @FitbitSupport about my Fitbit not working correctly and after putting me on hold for 20 minute intervals they will not just let me use the WARRANTY i took out i have had FitBits for 5+ years and i am so deeply unhappy rn
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Bonnie Weekley (prays to God/pays taxes!)
(@bweekley18) reported
@FitbitSupport sooo back on April 15th was the LAST time my run produced a map. It also doesnt produce a map for biking any longer?? Did I miss an update or something. Please help me.
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RJP
(@rjp1092) reported
@FitbitSupport I have done all troubleshooting recommended nothing is fixing it. Service person in community said issue is not fixable. Will send DM now, thank you!
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Tom Lingham (a.k.a toml)
(@tomldev) reported
@FitbitSupport my Fitbit sense measures a heart even when I'm not wearing it. Any suggestions? Other forum posts suggest only a replacement has fixed the issue.
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You can’t make this crap up! Bwahahahaha!
(@cantpretendtoo) reported
@fitbit commercial is pure trash. No way I’d have let my young kids watch this crap.
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Joan Wehberg
(@joan_wehberg) reported
@FitbitSupport I don't really know how to use Twitter so I may be putting this in the wrong place ~ however, my Versa 2 won't charge and I need help in a big way. I'm not tech inclined so words of one syllable would be great.
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milagan
(@milaganmurugan) reported
@FitbitSupport , Order Status for Confirmation Number BUL7W88NC, still i didnt get any call from the fitbit end and the support center 877-623-4997 number is not working
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Pooja Sharma
(@PoojaSh17454216) reported
@FitbitSupport not able to find notifications on my Fitbit Vera’s 2 reinstalled app , shutdown device and do setting as given on help but it is not showing any app in notifications
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Kamran Sheikh
(@Kamran786_110) reported
@vinethviswanath @vijaysharda_75 @FitbitSupport I am in the same boat man this is one terrible company
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Vidya S
(@VidyaS88034086) reported
@FitbitSupport Hi, my daughter bought me a fitbit charge 5 in December 21, for the past few days the sleep data is erratic, is not showing heart rates. Please help me
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Melanie Armstrong 💙
(@preceptormel) reported
from
Saltdean, England
@B4BPayments Recall on Ionic Fitbit watch led to refund from @FitbitSupport into new B4B account rather than pay me thru my existing bank accounts 🤬 I am unable to register the card with your app & access the £. I cannot find a help contact on your website, pls help!
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Suzanne Ferguson
(@zan_fergie) reported
Really disappointed with the service from @fitbit my watch was replaced under warranty for a fault and now this one has stopped working but they won’t help as my original warranty is expired! Maybe the replacement you sent me should have it’s own warranty added 😤
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Allison Caswell
(@AllisonCaswell) reported
@MarcusJC1973 @FitbitSupport @FitbitSupport please reply. Terrible customer service! 😡
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Vincent
(@Vincentcbc) reported
@FitbitSupport I received the reference code for refund but error when submit . Please help
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julie colley
(@juliebird40) reported
@FitbitSupport my app has crashed I’ve followed the tips still not working I’m not a happy bunny
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tuzakey
(@tuzakey) reported
@fitbit I had to return (in window) the sense I bought with my Ionic recall refund/coupon because the battery life is soo bad, I want to replace it with a charge5 but you're charging me a $60 restocking fee and won't give me a new coupon, wtf! Can I get some support from a human?
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MAGA 2020
(@PatriotGurl27) reported
that @fitbit commercial on @hulu plays endlessly and is the WORST piece of WOKE garbage I've seen in a lonnnggg time
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Shishir Jain
(@shishjain) reported
@FitbitIN @FitbitSupport - Why promise in-warranty replacement when you can not deliver? I had shipped my Sense watch to your Hub on 02-Mar. After hundreds of followup I got an update on 28-Apr as shipment delivered back to customer. I haven't received anything. Please fix this!!
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Aoibhin O Connell
(@aoibhin_connell) reported
@fitbit my versa 3 suddenly started turning off & on. It will not go passed the logo screen & flashes at the back until it switches off again. It just keeps doing this repeatedly. I have tried restarting numerous times, it doesn’t resolve the issue.
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colin favager 🇺🇦
(@colinfavlyd) reported
@FitbitSupport @FitbitUK @fitbit 9 weeks now, no refund on my ionic. Now effecting any mental well-being, as I rely on my watch. Your refund center is terrible, with the same rubbish being said. Please can I have some answers
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Mark Fletcher-Robson
(@markfr2018) reported
@FitbitSupport Now 9 weeks in still no refund for my fitbit Ionic. Definitely the worst customer service I have ever encountered. No help from customer support, no help from the recall line, shameful way to treat customers !!!!!
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Tanner ⚔️
(@TheTannerOlson) reported
@fitbit Still waiting on my ionic refund. Going on week 8 now. If anybody seeing this is thinking about purchasing a Fitbit. Do not. They treat their customers like garbage and then blame it on them.
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Paola 🌷🌸
(@pao_severino) reported
My fitbit @fitbit is not working 👎🏼🙃
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EM
(@emmadventures) reported
Hello @FitbitUK @FitbitSupport I bought a Versa 2 July 2021 & the strap has broken @AmazonUK want me to return & refund, could you just help me replace the strap under my warranty?
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Usewr123123123123
(@User1234123151) reported
@fitbit Please help with my dms as you have not refunded me
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saritamix
(@saritamix1) reported
@fitbit my fitbit Versa is giving a lot of trouble with the Bluetooth. I can see my workouts in the app but not on the watch itself.. are you ready trying to get rid of the Versa?
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Marcus Caswell
(@MarcusJC1973) reported
@FitbitSupport I have now been waiting 8 weeks and still have not had a refund email! Hence why I have contacted the claim line twice but to no avail 😡 how can you now progress this complaint?? Terrible service 😡
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Dan Simpson
(@dounowhoiam) reported
@FitbitSupport I'm trying to access the "Subscriptions" page on my account - as I don't want my Premium to renew - and it is just spinning with the background dim. I have tried different devices / networks with same issue.
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Karen McSweeney
(@karenmc115) reported
@fitbit I purchased a Fitbit charge 5 in February and I am constantly having trouble with the Bluetooth connection. There is literally nothing you can tell me to try that I have not tried. It never syncs and it’s really frustrating at this point
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Martyn Shaw
(@MartynDShaw) reported
@FitbitSupport I'm trying to file the claim, but the available colours drop down only has rosewood, blue gray, and graphite stainless steel. The band that broke is black