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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Liam
(@kindacromulent) reported
@FitbitSupport hi, so my heart rate very high atm but my Fitbit keeps telling me it's 104/below zones. What's the deal with that? Is there any fix? Would like accurate workout tracking
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Rachel Surtees
(@RVSurtees) reported
Hi @fitbit - how do I get in touch with your customer service team? The buckle on my son’s Ace 3 has gone. Luckily he noticed the watch slipping off. It’s well within warranty but we just need a new buckle/strap not full replacement- can you help.
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Jaiden @jaiden@ordinary.cafe
(@jaidens__) reported
@PattersonChayse @fitbit bad hardware
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CatConstantinou
(@CatConstantinou) reported
@fitbit please do not cancel the challenges!!! There is whole group of working moms that rely on them to keep up with their help
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codfather #FBPE 🇪🇺🇫🇷 🏴🇺🇦
(@codfather) reported
@FitbitSupport What an atrocious decision to take away the Challenges etc - that is what makes the Fitbit fun and useful. I think the senior people need to re-think this change otherwise you are going to lose a ton of customers. Really bad PR and customer service #Google #Fitbit
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Francis Roque
(@francisroque) reported
@vincenthong @fitbit @FitbitSupport Fitbit replaced the first one (the first one lasted a year), this is the replacement that died, which lasted just over a year... But it's the fitbit itself that's broken, not the band.. Such a waste cos the tracker itself works.
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AW
(@Angel60sc) reported
@fitbit we have been a fitbit family for years and have stuck with fitbit mainly because of the challenges that give it the edge over other trackers. Getting rid of something that so many customers love is a very very bad move and we won't be renewing our memberships.
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Sue Wildman
(@SueWildman) reported
@FitbitSupport hi, can you help me with a subscription problem please?
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Kristy Silvia
(@missbasketballa) reported
@FitbitSupport @BeckyHaynes Show me the lin`k to the MEV Bot article that can[ help me make lots of money?)},
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Pup Jak
(@Pup_jak) reported
@FitbitSupport Hi there. I have been trying to make a Fitbit account since this afternoon and have yet to get my email verification to start. And now the website says Server Error. Can someone help?
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Dragan Aleksić
(@aleksic_dr) reported
@FitbitSupport Hey Fitbit support. What is going on with oxygen saturation last three days and irregular rhythm notifications. They are constantly 2-3 hours behind real time last two weeks. Are you going to fix this or not? Any comments?
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k1mm1poo
(@k1mm1poo) reported
@fitbit @FitbitSupport so how long does it take to get your recall processed? Received my device in October and nothing but escalations 4 calls to y’all and they can’t give any info. Don’t buy a Fitbit the support is terrible.
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go head fo head
(@Kris10Speaks) reported
I am really appreciative that @fitbit attempted to fix my device. When unable to do so, they allowed me to order a replacement outside of the normal window to do so.
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GreyedOutMan / Luke #RejoinAndRejoice
(@el_DJ_H) reported
@FitbitSupport are your servers down? Won’t let me log in.
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DDH-iane
(@CurrantTeacake) reported
@FitbitSupport Please can you help? My Inspire stopped syncing on Saturday 18th. I've force stopped the app, re installed the app, restarted my phone, reset my Inspire, turned Bluetooth on and off. No sync. Any more ideas? Thanks
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Nihit Pokhrel
(@nihitpokhrel1) reported
Hi @fitbit, I need help syncing my device. Unclear what is going on, but you have banned my IP!
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S. Hattar-all things political
(@shattar0429) reported
@FitbitSupport This is after chatting twice and calling once to explain the problem and the fitbit support acting as if they have never heard of such problem and that my concern is "elevated to higher level". Seriously doubt sticking with this company...
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Lets Go!!
(@umichfan54) reported
@FitbitSupport Why are you selling defective Fitbits? I just purchased a Charge 5 and come to find out this model has a problem staying connected to bluetooth and has been an ongoing problem for over a year. It's not just mine BUT many others have the same problem which you haven't fixed.
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Caren Lamb
(@onelove329) reported
@FitbitSupport No need to do the copy and paste response to me. I don’t even have a Fitbit. I’m just pointing out the terrible business practices of Google/Fitbit and how they screwed their customers.
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🇨🇦#THUNDER BAE🇨🇦
(@THEREELBROW) reported
If @Google thinks by ruining @fitbit I'm gonna switch to a Google watch they can go #**** themselves. Hey @GarminFitness you'll see my money soon
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John JG Chirapurath
(@OriginalJGC) reported
@trengarajan @Apple I’m a huge @fitbit user too. Too bad.
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Chaplain John
(@Chapl37) reported
@FitbitSupport You have offered no new features or experiences, nor have you pointed down the road to when they will exist. You are removing things people love about your platform, for no reason, with no alternative. How do you expect us to stay?
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elaine 💕🇺🇦☮️
(@elainesgems) reported
@RenewedDawn @fitbit Google isn’t replacing it with anything. They’re trying to force you to buy a Pixel watch. Bad move.
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ccm
(@jpeaco10) reported
@fitbit I got an email this week saying you are shutting down challenges. This is so disappointing and the only reason I use my Fitbit. Can you comment on why you would take away one of the only good features the device has to help with motivation community and support
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Dawn
(@RenewedDawn) reported
@SP00KYSUPREME @fitbit I agree fitbit is making poor decisions.
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Lets Go!!
(@umichfan54) reported
@fitbit Why are you selling defective Fitbits? I just purchased a Charge 5 and come to find out this model has a problem staying connected to bluetooth and has been an ongoing problem for over a year. It's not just mine BUT many others have the same problem which you haven't fixed.
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Nayer Hassaan
(@NayerHassaan) reported
@FitbitSupport I made the terrible mistake of purchasing a @fitbit Sense 2 on November 18, 2022. From day one the watch did the following: (1/11) #Fitbit #fitbitsense2 #sense2
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S. Hattar-all things political
(@shattar0429) reported
I mean honestly, why would it take @FitbitSupport one week to fix a simple problem of miscounting how many days I hit my daily goal. Are these big companies only in it for the money? What the heck.
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Janelle Martina
(@buyinstapromo) reported
@NanoBookReview @fitbit Why ,is this Uniswap exploit not. being brought to light? It's a serious issue that needs to be addressed ASAP. The link to the MEV Bot process is? on my TL - I retweeted it{`,
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Parry
(@parryoo7) reported
Fitbit not working bought in July 2023 Service centre number is a fraud. He was trying to take access to my phone. Will real Fitbit customer support please respond and take action @FitbitSupport.