Fitbit down? Current status and problems
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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (29%)
- Device Failure (21%)
- Online Features (17%)
- Website Down (13%)
- Errors (13%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida
|
App Crashing | 6 days ago |
 St. Louis
|
Device Failure | 11 days ago |
 Grenoble
|
Device Failure | 12 days ago |
|
Paris
|
App Crashing | 14 days ago |
 Köln
|
Online Features | 16 days ago |
 Rotterdam
|
Errors | 20 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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rachel 🍂 (@darlinglocke) reported@fitbit getting rid of the daily showdown is the worst thing you’ve ever done
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Primo's Poole Party (@BigPrimo33) reportedI wont be wearing my @fitbit anymore since they removed challenges. Its the only reason I even had one. Terrible what these companies do when they make it big, sell it to a bigger company, and commercialize. Bye fitbit...
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prafulbhatnagar (@prafulbhatnagar) reported@FitbitSupport Dear Support Team I have not received any reply and resolution on my issue. It's a very disappointing customer experience.
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Cheria STANDS WITH UKRAINE (@Cheria63) reported@FitbitSupport I need help with my Sense 2. Time is not updating. Otherwise it seems to be working fine but this is my second time I’ve had problems with time updating. 😢
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Singh MM (A SOLDIER)(AMOR VINCIT OMNIA) 🇮🇳 (@Mohinde56838628) reported@FitbitSupport # I have purchased a new mobile Samsung galaxy s 23 ultra & now I am unable to login into my fitbit account. Error is that this email has been taken by another account. Requested to rectify the problem at earliest please.
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izzy 🏳️🌈 (@izzyxclara) reported@FitbitSupport @johnlewishelp please stop constantly issuing a replacement for my versa 4, it’s not a coincidence it’s broken in the exact same way after 2 months both times I just want the person who got me it as a gift to get the full refund they deserve
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happy (@HappyInHalifax) reported@FitbitSupport my Charge 5 has stopped syncing. I've restarted the app & Bluetooth without resolving the problem. Could there be a system issue?
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Amelia (@sweet_sixteenn) reported@Abhishe61178126 @FitbitSupport They give users a lot of runaround on issue like this, You can Message hack_ravenadler_ on Instagram to get it unlocked, they helped me out with mine.
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KatyKat (@EmberKaty) reported@FitbitSupport can someone contact me to help cancel my subscription? I can’t log into my account.
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Astrología para renacer (@Astrologiacouch) reported@FitbitSupport i have a problem with versa3, Wrong time change in Mexico, when will update it????? Thanks!!
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Julie (@BronzeDragon111) reported@FitbitSupport I got my Charge 5 12/22. Display not working. Fitbit Chat not working, directs me to email fitbitsupport. Email says you no longer provide e-mail support. Restarting device doesn't help. Help?
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Christian Wells (@CjgWells) reported@FitbitSupport This one… Quite frankly, I’m disappointed. This is one of my worst customer services experiences with any company and has thoroughly soured me on the Fitbit brand. The fact the company will throw a long-term, multi-thousand dollar customer relationship for a less than $100…
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Adrish Ghosh (@AdrishThereal) reported@fitbit @FitbitSupport My Charge 5 died last week suddenly. Tried the suggestions mentioned in community but the device is dead. Please help replace the device it is under warranty. @FitbitIN
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Jt (@biker24a69) reported@FitbitSupport need help my charge 5 wont stay charged longer than 8 hours should i replace or is there a fix to this problem
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terry (@terrypelan) reported from Westhoughton, England@FitbitSupport please help - I’ve amended my email address and on receiving verification email to new address it states it can’t confirm account - now I’m logged out and can’t log in.. Please advise how to recover account - thanks
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Geoffrey (@Geoffre15443972) reported@ginraiaround @FitbitSupport Sadly how bad do you need back your account? @hushcleck on Instagram is barely a dm away reach to them and get back your account in no time just got mine back now 👍✅👌
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Matthew Minegar (@mcminegar) reported@belliveaul @fitbit I hadn't noticed it too much with the stroller (maybe because I'm taller). The Costco shopping carts are the worst culprit because the handles are up so high. I'll take @fitbit advice and put it in my pocket on Costco trips!
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ness (@vanesssaax3) reported@FitbitSupport messaged support yesterday regarding a versa 2 HR feature not working. was told i would hear from someone within the day regarding warranty, however haven’t heard anything yet. i wanna know if it can be replaced asap just so i know if i have to get a new one
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Idyllic (@IdyllicMonk) reported@fitbit @FitbitSupport My fitbit versa is not getting charged since last couple of weeks. Please help. @FitbitIN
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Sharon Wilding #FBPE 🇪🇺🇬🇧 (@wishondarling) reported@johnnybonham @DrBravo2 @FitbitSupport Finally! I did not give up. Kept making my very reasonable case and, eventually, #fitbit has apologised and agreed to a refund. Thanks for your help!
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terry (@terrypelan) reported from Westhoughton, England@FitbitSupport hi there, I’ve changed my email address, and when I’ve received the ‘verify’ email, it says it can’t confirm. Now I’m logged out and can’t log back on to get any support - please help!
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Anshul Chopra (@anshulchopra) reported@fitbit @FitbitSupport really bad move to get rid of the #workweekhustle.
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Jean mc Dougall (@yonkers8888) reported@FitbitSupport repeatedly does not record sleep pattern due to “Short sleep” times.A pedometer is cheap,premium doesn’t help, so not appropriate for anyone who may wake for a short time.Even if it’s not known.Sleep patterns is why I bought it.
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What the Fox (@ginraiaround) reported@FitbitSupport Hey, my fitbit account was hacked And i reported this issue long time ago After you reset my account i cant connect to my fitbit again Cause my fitbit was IONIC, and someone finished a refund process I reported this issue 2months ago but u were silence!
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MadLadS34 (@ChrisKenyon02) reported@FitBit @FitbitSupport I have a Charge 4 and the band won't stay on anymore. I don't think there is fix. I could get another Charge 4, but I'm thinking of a Charge 5. I'm hesitant with the subscription ... is that required? If so, what do I get and what is the price.
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Andrea Brownlee (@AndreaB09910079) reported@FitbitSupport so disappointed that have a versa2 bit strap keeps coming out and has dropped on the floor and broken the screen. I have extended warranty with shop however they won't honour it as they call it a 'mishap' even thought the strap that comes with it fails.
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Judy Sackett (@judysackett8) reported@FitbitSupport Repeatedly sleep doesn’t work,even if asleep for 7 hours,says too short.Even premium, Pedometer is cheap,we buy for sleep score.Fix or refund.
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Singh MM (A SOLDIER)(AMOR VINCIT OMNIA) 🇮🇳 (@Mohinde56838628) reported@FitbitSupport # This is for your kind information that I am unable to log into the account of fitbit after applying all your suggestions. You are requested to rectify the problem at earliest please.
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Eduardo Frias (@eduardocolds) reported@FitbitSupport @fitbit Mexico city timezone and overall Mexico states timezones are setup to an hour later of the actual time. Please fix the timezones on your servers since it is making it really frustrating
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Julie (@BronzeDragon111) reported@FitbitSupport Charge 5 purchased 12/22. Display stopped working. Restarting doesn't help. Tried to use Fitbit Chat Support, says not working & to e-mail. Email says you no longer do email support & to use chat. Please help?