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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (29%)
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Errors (23%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (11%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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KennedyMae
(@maesmoth87) reported
@FreedomPosting @fitbit Hmmm I dunno swimming, walking, kettlebells, just not running. Minimal calorie burn, bad for joints etc. Use your brain.
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Laura Jane
(@FunkyFlamingo_) reported
@FitbitSupport hi, Fitbit inspire HR is losing its charge within a couple of hours. From 100% to 14% in just 2 hours for example. It's also not keeping the time correctly. Bought in May 2021, please can you help?
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Sophie Charles 🏳️🌈🏳️⚧️⚛️🌍☮️
(@SophieCharles64) reported
@FitbitSupport Hey there. Me again. The Sense that I unboxed and started using on 12/5/21 is broken. Had nothing but problems with it in the 11 months of use (replaced 10 chargers), and now it won't turn on. I'm done. Going with Garmin. Can I return this for any kind of a refund?
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Maria Harper
(@Mazzykins) reported
@FitbitSupport I spoke via a live chat re my charge 4, the clip on the device that connects to the strap has broken can i get this repaired or covered under warranty (if Im still in warranty) live chat was not really helpful just said it would be passed on, had no email reply
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Lyriam Lobo
(@lobo_lyriam) reported
@fitbit We had 3 fitbits in our house hold. One worked for a few weeks, the rest was straight garbage, never worked. I contacted customer service who told to send it back for repair/refund and never heard from fitbit again. 100% not impressed.
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Deepali 🤖
(@FularaDeepali) reported
@FitbitSupport could you help me here? I paid the whole amount and received a used product. I am scared to attach it with my device. What if it has any spyware/malware/Trojan installed in it. What to do? I feel so scared. I have no expectations from @flipkartsupport anymore.
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ANKIT BHARGAVA
(@ANKITBH55007876) reported
@AmazonHelp @FitbitSupport I have purchased a Fitbit sense 2 from your website but the watch display is not working hence seeking your help in getting it replaced. As @FitbitSupport is denying to replace it. Sharing the details through DM
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Charlotte Weeks
(@saphirpalm) reported
@FitbitSupport Hi Fitbit, for a while the charger of my Fitbit Sense has been intermittently not working. Now not working at all. I have tried using different plugs, sockets and USB ports. I have cleaned the contacts on both charger and Fitbit but to no avail. Any Warranty..?
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ansinha@30
(@ansinha301) reported
@FitbitSupport my fitbit ionic is stuck at the logo screen from a very long time.. I have almost all the mentioned debugging options I found on internet. But it is still stuck on that same screen. Please help
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Benjamin Houy
(@BenjaminHouy) reported
@candiwrites @fitbit My wife bought an Apple Watch and never uses it because the battery life is terrible so you always need to recharge it.
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Vincent van Eekhout
(@VJLvEekhout) reported
then I read lots of @fitbit charge 5 reviews and many many of them have the same issue: batterly live suddenly dramaticaly reduces
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HaveBlue77
(@HaveBlue77) reported
@Thinklab1414 @fitbit @shareefa_J No, she’s fat and unhealthy. Yeah, there are some in my family that are overweight, but none of them are being sought to do a commercial for a fitness product, a really bad ad.
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Mulder Foley
(@FoleyMulder) reported
@DARKDEXX @AndroidAuth @fitbit Fitbit is awful bad, just read the reviews on Amazon. I also had a friend who had to turn in three times his Fitbit after it locked up in a boot loop in less than a month. If you wanna spend your money on something reliable and accurate get a Garmin, Samsung or Apple watch.
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Milind Bhadvankar🧢
(@bhadvankarm) reported
@FitbitSupport:sense was paired to prev phone. I removed sense from my fitbit account on new phone. Now, when I try to pair same sense to new phone, I can’t enter pairing code from phone. Pairing code is never displayed. Sense keeps on saying, Unlock with phone. Deadlock. help!
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Alina Cimpian
(@alina_cimpian) reported
@FitbitSupport hello, my Versa 3 has completely shut down while performing a sync. Before that the battery was 96% full. I cannot open it again, whatever I try. If I connect it to the charging tool, it makes a short vibration but is not opening again. Please advise! Thank you
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Smitty
(@NJSmitty8) reported
@FitbitSupport on my app for my Fitbit Charge 3 it is showing no measurements for active minutes. However it says I have 86 minutes on the main screen. I have reset my Fitbit. I have shut down and restarted my phone. Can let me know how to fix this?
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HaveBlue77
(@HaveBlue77) reported
@Thinklab1414 @fitbit @shareefa_J I am not being callous, I’m being truthful, you’re illogical. I never said anything about her beauty, just her health. If you find her beautiful, fine. But she’s obviously overweight and it’s not healthy. Fitbit Using her as a model for a fitness product is a poor ad decision.
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Jen the Muse ✂️🧚♀️🧵☕🍻
(@cosplaydarkarts) reported
@snow_lynx @fitbit Nothing like having data on just how toxic someone is huh? Sorry I can't come for dinner..... you're bad for my adrenaline and cortisol levels. #selfcare
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Vincent van Eekhout
(@VJLvEekhout) reported
@lisapaigecogan @fitbit I have the same issue within 2 weeks charge 5 @fitfit battery live reduced to less than 1 hr. First two weeks worked perfect but now it is dead
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Kelly champane
(@Kellychampane8) reported
@Vodacom @fitbit I'll help 15 people to earn R7000 in 48hours, but you will pay me 25% of your profit when you receive it. No Scam! No Hidden Fee OR Withdrawal Fee! Ask me How Or WhatsApp for more info +27657259157
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fla
(@FlaMuses) reported
Hello @FitbitSupport I'm unable to access my Fitbit app again. The error message said my IP address had been blocked by Fitbit. Can you help me to resolve this issue?
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P Deal
(@pdyoga52) reported
@lopcute @fitbit Having trouble cancelling mine which was also free for a year. They have made it difficult and no warning of charges!
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Nick
(@orrlizzie) reported
@FitbitSupport The screen fell off my 71 year old father's Sense and your customer support is a scam. I'm within the 1-year warranty, and I am just being given a run-around nightmare. $200 wasted and an hour of my time.
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P Deal
(@pdyoga52) reported
Any idea how to cancel FitBit Premium? Seems impossible and website instructions not working! @FitbitSupport #fitbitpremium
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Candi
(@candiwrites) reported
People with Apple Watches: do you love them? The @fitbit Versa is truly one of the worst buys I’ve ever made. Terrible battery life, even more terrible service. Wondering if Apple Watch is the way to go next…
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Donald McCarty
(@donaldmccarty) reported
@FitbitSupport How does someone actually receive a Fitbit that is sent overnight? Your warehouse you ship from must just be a big blackhole. No support. @Google Can you help? #fitbit #horriblecustomerexperience #badcustomerservice
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effie luvs freya 🤍🧸
(@elizastrvz143) reported
@FitbitSupport @sofija444 HELP
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Gcfan1987 ♊
(@Gcfan1987) reported
@FitbitUK @fitbit @FitbitSupport my Fitbit won't sync and is now 50 minutes off the accurate time Is this a ploy to wreck older versions for us to buy newer ones? This is the umpteenth problem that all fixes can't fix
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Zoey
(@zoeyjyvr) reported
Wtf is going on with @fitbit everyone in my house fitbit decided to stop working and restart and now won't work or load...wtf
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GabrielleGM524
(@GabrielleGm524) reported
Why is the @fitbit #Sense2 charger the worst thing in the world?? The cable is mad short so can't use a low plug and it still takes me 3 tried to find the right placement for the magnet. Then you can touch it because the magnet just pops off. Ridiculous.