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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (44%)
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Online Features (19%)
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Errors (17%)
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Website Down (11%)
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Device Failure (7%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Karthikeyan
(@ratkutti) reported
from
Chennai, State of Tamil Nādu
@FitbitSupport Since recently I can't seem to login to Fitbit website or approve third party apps via web login. There is no flash in 2021 and the web used flash, is that it or do we have any other known issue with web logins? Or is it just me.
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Kim Kretschmer
(@plaza19kid) reported
@fitbitsupport I am having trouble with my Fitbit. I've deleted the app reinstalled it, I've restarted my device and tried another device as well as unpairing the tracker. Now I can't repair them.
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Emma T
(@ETusty) reported
Annoyed. Replaced my broken Charge 2 with a versa 2 after recommendations etc. Tracked sleep fine for a week, now nothing. Looks like last year lots of people had issues. Can only think it was the firmware update (& took 50 mins) that caused it as was fine before @FitbitSupport
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Chris Clayton
(@chrisdoesthis) reported
@FitbitSupport ordered a new watch before new year, still no sight of it, no help from support. Is everything ok?
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Amanda Pacifico
(@APacifico7590) reported
@itsmemattiet @FitbitSupport Interesting you feel that way. This is the only problem I’ve ever had with FitBit. I had my Charge 2 for four years and no issues. My hubby thought I needed a new one, just because. And my “problem” was fixed with a system update... CTFO
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Clarea 67
(@clarea67) reported
@FitbitSupport Hi, still not received any further contact about this. Please help.
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Shards
(@Shards91143539) reported
@FitbitSupport hi, my versa 2 will not sync properly. It’s not tracking my sleep. I’ve tried multiple times - it keeps saying unable to sync. Please help!
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Thibault Seynaeve
(@Yethibault) reported
@FitbitSupport Yes this FAQ tells me to download Fitbit Connect. The problem is, I can't find where to download it. It seems like the software is gone?
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joe hodges
(@vikingbjj) reported
@FitbitUK @fitbit is a difficult product and they have the worst customer service I’ve had contact with! #poorservice #fitbit
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Chris Pinegar
(@PTOWN187) reported
@FitbitSupport my ionic won't update or take the new download. Tried all day today. Restarted phone..reinstalled app..deleted/added new device..still not working.
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Michelle Cooper
(@mcooper36) reported
@FitbitSupport Hi I have a charge 3 and the notifications have all stopped working and I don't get any calls or any type of notifications to my fitbit. I have checked all my settings which seem fine, have logged out and back in again can you help ? Thanks
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OfficalJatman
(@Officaljatman) reported
@FitbitSupport So basically still I am £150.00 down when #fitbit should have replaced it.
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NullSpace
(@NullSpaceGaming) reported
And the thing is, I would have him call @fitbit tech support, but he’s a real grumpy **** to customer service and as a former help desk employee I just can’t do that to them So you’re welcome anonymous tech support guy wherever you are
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sean graham
(@seangra60440846) reported
@FitbitSupport my versa two that is supposed to be water resistant broke after getting wet out on the boat. I don’t know if I have a bad one or what. But I’m sad. Can I make a warranty claim?
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arun mehta
(@amtwiter) reported
@FitbitSupport The problem is not just with fitbit but all modern mufacturers who build products with built in obsolescence. It is the environment that is the casualty of this unbridled greed.
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Delia Patino
(@fAiRyJeM3) reported
@FitbitSupport I cannot log into my fitbit account since yesterday. Message on app says down for maintenance and on computer ip address blocked. Is fitbit down?
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Joan Macrusky
(@jmacrusky) reported
from
Elkton Heights, Maryland
@FitbitSupport my versa will not sync. Can you help?
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Leatrice
(@malecl1) reported
@FitbitSupport I just got a sense and the button on the side is not working. Help.
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Chris 😷'Leary
(@ohhleary) reported
@AlexWithAK @FitbitSupport Fitbit is garbage. I was sold a knowingly defective product and when it failed the same way the second time just weeks out of warranty, they merely offered a discount on a new — and probably also defective — product. Never again.
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Jerry McCormick
(@JerryMcCormick) reported
I think my @FitbitSupport Versa is dying a slow death.😢 lost a whole half mile on my walk today and didn’t track steps.
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Michael
(@MichaelLeHarvey) reported
from
Stratford, England
@FitbitSupport hey, I bought a charge 3 last year from @AmazonUK and now both straps have broken on it. They said to contact you directly about getting replacements?
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Joana Vaz
(@jwanavaz) reported
@FitbitSupport My fitbit showed error 100 and diamond logo. Now it won't even turn on!! What is happening?
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OfficalJatman
(@Officaljatman) reported
@FitbitSupport I would interested to know why you didn't help to fix the laser heartbeat on my watch and say it's faulty..because I had to pay for a new one. That's product management for you.
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Emma Killick
(@parkbenchpoet) reported
@FitbitSupport Hi, no that doesn't help at all? I'm not talking a few steps out. 22 steps for a 79 minute walk is wildly inaccurate
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Carole Heller
(@sailorlady1) reported
@FitbitSupport I keep disconnecting from bluetooth. no other bluetooth devices disconnect. Stop sync.More than frustrating at the point . Go back through the set up. But it keeps happening. Help. I am not satisfied if this keeps happening.
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Jean J DiGiacomo
(@digiacomo_jean) reported
@FitbitSupport my Fitbit app no longer properly reflects Insire. Example-the inspire says I walked 13,634 steps. The app says I walked about 7,000. How do I fix this? I have tried everything I can think of. Beyond frustrated!!
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Joan Macrusky
(@jmacrusky) reported
from
Elkton Heights, Maryland
@fitbit I cannot get my versa to sync. I can’t see any reason why it will not. Can you help?
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David Morison
(@Dunskeig1) reported
@FitbitSupport Thank you for fixing tha Aria issue. My problem is now that the scales are showing a body fat reading of 43 when it was 28 before. How do I reset/correct?
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Colly🇮🇪
(@collykavo) reported
@FitbitSupport can you help guys got a new Fitbit charge 4 and notifications have not worked at all have rebooted uninstalled and reinstalled and no joy please help 🥺
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Trogsrus
(@trogsrus2) reported
Help! @fitbit my son has a new fitbit ace 2. It looks like he is sensitive to the plastic strap!! Is there an alternative please? Or he can't use it!! #fitbit #fitbitace2