Fitbit down? Current status and problems
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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (28%)
- Device Failure (24%)
- Online Features (16%)
- Website Down (12%)
- Errors (12%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida
|
App Crashing | 3 days ago |
 St. Louis
|
Device Failure | 7 days ago |
 Grenoble
|
Device Failure | 9 days ago |
|
Paris
|
App Crashing | 11 days ago |
 Köln
|
Online Features | 13 days ago |
 Rotterdam
|
Errors | 16 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jade O'Malley (@JadeOMalley) reportedSince 7 March I have been conversing with @FitbitSupport only for them to ask me today what the issue is…. Please can you sort out my syncing issue once and for all I have but been able to use my watch for ages 😤
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Keri Kump (@KeriKump) reported@FitbitSupport my heart rate monitor is not working. I’ve tried restarting the watch, charging it, turning the setting off and back on again and nothing is working. It just shows 2 - - by the heart.
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Meli (@MeliD712) reportedVery unhappy with @fitbit. Got a Sense 2 in Nov/22. My 3rd fitbit. Does’nt accurately track heart rate. Still can’t get a resolution from them after 3 weeks of seeking support even though device is under warranty. Was refused option of speaking to a supervisor. Terrible service!!
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MUNDO CORDOVA (@mundoka) reported@FitbitSupport i can't set the time in my charge 2, what can i do? Help please
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Rick (@RickvandeVoort) reported@FitbitSupport I can't synchronize my Fitbit Sense since the latest IOS update, what's the problem?
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Parag Grover (@p_grover) reported@FitbitSupport Hi My Fitbit charge 5 is showing red light continuously and not recording any data. Pls help . Your chat function is also not working under help & support. I have tried all possible troubleshooting steps but in vain. Kindly suggest the solution
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Harsha (@harsha724) reported@FitbitSupport can u pls help me order the versa 3 straps. Mine is broken and I am having a difficult time ordering original ones in India. I need in black colour. Pls help.
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LB (@LisaTho48730160) reportedWell that’s my @fitbit @FitbitSupport sense 2 died after 6 months. £300+ watch. This is the 3rd or fourth time I’ve had fitbit watches glitch and need replacement. Fitbit is great at giving you a replacement or 50% off a newer model but it’s the inconvenience. Sick of it
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Azam khan (@azamkhan0141) reported@FitbitSupport Re: Smart watch not charging - #48936171 [ ref:_00D40N2lj._5005a2UsQP8:ref ] this is my complain no I request the CEO of fitbit company to solve my problem I have a fitbit senses 2 because i have not charged even once i tried many times but it is not charging
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Jessica Pierick (@jkayez) reported@fitbit @TomWoulfe2 Stop lying to us... you are not working to create even better experience.
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Kan C Ewe (@kancewe) (@kancewe) reported@FitbitSupport Why is it taking so long for the Ionic refunds to pay out?!? Called customer service, no help or direction at all. It’s kind of ridiculous how hard it is to get y’all to follow through. No wonder people have to take you to court!
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Rachel (@Ask_the_birds) reported@FitbitSupport @fitbit @FitbitUK bought a Charge 4 via Amazon July 20 (item number 202-2501663-7891565) which still works in general but screen no longer illuminates so most functionality is lost. It should have lasted longer than < 3 years. Please help!
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Viren Chauhan (@VirenCh02417272) reported@parkjames Hi James hope you can help. My daughters Fitbit has stopped working, blank screen. It is a known fault, all I want is either to fix it or a replacement. It is less then 5 years old. The customer service is poor. @FitbitSupport
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Sameer Taimni (@taimnisameer) reported@FitbitSupport Yes you did but it is not helping! You are giving me generic replies which are not working. I want to escalate this issue. Whom can I contact within your company?
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Blessz (@Blessz3) reported@FitbitSupport I have a Versa 2 Smart Watch and its not switching on. Unfortunately, its out of warranty. All troubleshooting steps done, still not working
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L. Lea (@YukonGale) reportedIs anyone else having trouble syncing their @Fitbit? This is the 2nd day for me.
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Tech Companies Suck (@TheTopherToph) reportedHey @FitbitSupport why did you guys **** up my readiness score and sleep profiles? For some reason, when I woke up this morning, after an 8.5 hour sleep, it told me that my readiness was 15%.
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Madhu Nainan (@madhunainan) reported@FitbitSupport Fitbit Charge 2 bought on 21.12.2022 from Helios, Adayar Chennai. battery which used to last 6 days now drains out in less than 3 days. Last few days time is also wrong. We went to Helios. They said they don’t repair and we have to approach you directly - HELP !!
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NgumeH (@ngumeh) reported@FitbitSupport hi I bought 3 pieces fitbit charge 4 for my mom, son and wife. All 3 have the band broken. Please help I'm in kenya
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BeardyLox (@BeardyLox) reported@FitbitSupport the whole top part of my charge 4 band/strap holder has come off. Is there a way to fix this?
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Kan C Ewe (@kancewe) (@kancewe) reported@fitbit Why is it taking so long for the Ionic refunds to pay out?!? Called customer service, no help or direction at all. It’s kind of ridiculous how hard it is to get y’all to follow through. No wonder people have to take you to court!
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jrreign13 (@JRReign13) reported@FitbitSupport worst customer service ever! Good riddance to @fitbit hello @Garmin
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AlanaDeadly (@alana_deadly) reported@RichieWray05 @Apple @fitbit I honestly havent had an issue, but so long as im never hungry, then im fully good. But yeah-If you love sugar etc, then it is a big lifestyle change
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Hollis (she/her) (@hollisst) reported.@FitbitSupport has the worst support I have seen in a long time and is about a lose a long term customer over a $150 replacement. Let's see if they respond to my email.
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mark owens (@mowensie) reported@FitbitSupport Hi the screen has fallen off on my Fitbit Sense. It has also stopped working entirely now, literally just a blank screen. What can be done to help?
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Jade O'Malley (@JadeOMalley) reportedSince 7 March I have been conversing with @FitbitSupport only for them to ask me today what the issue is…. Please can you sort out my syncing issue once and for all. I have not been able to use my watch for ages 😤
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Manuel Maroño D. (@MaronoD) reported@FitbitSupport Hello, my Versa 2 shows one hour ahead of what it currently is and I have not been able to fix it. I went to my App and confirmed my city but it seems that it brings an old summer time, not the current one. How can you help me? Thanks in advance.
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CoolSilver 🇺🇸 // NINER TANGO ONE (@coolsilver) reported@FitbitSupport I hate your packaging for a replacement device. Glad I don't need new straps cause normally those snap first before the device goes to ****
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🌙мαяια💚🤍💜 (@AngelDarknessX) reported@fitbit @Super_Mario5 So basically ur going to change the system up to try to force users to pay. That's what it will come down to
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Gilbert Midonnet (@gilbertmidonnet) reported@MeliD712 @fitbit Good luck with that. I used to love Fitbit. No longer. They sold me a Fitbit that burned me (literally). They were slow and completely unresponsive in the trade in. I don't know if they've gone down hill or if their customer care has always been this bad.