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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (21%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jos
(@jos_fronto) reported
Paid extra for 2 day shipping, arrived 3 weeks later AND they made me pay an extra $4 so **** you @FitbitSupport :/// #Luxe
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iPaw
(@AyaashPaw) reported
@fitbit My kms target is wonky on the Google Pixel / Fitbit. Daily target is set at 8 kms, but even after crossing 8kms it shows that around 3.91 kms are remaining. Have tried changing the targets but there is alwaysd a difference. This problem was not there on previous fitbits!
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Ed Barry
(@catenarycat) reported
Why does @FitbitSupport sell a wrist ban that cannot be used, why no help? Why no instructions? I tried and found Tony surprise that I had a @Fitbit account which I do not. Therefor, I cannot use the new #Fitbit. This company has great PR and forgot hot to deliver
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Sumit
(@sumitsshita2812) reported
@FitbitSupport i have a versa 2 ..i am unable to connect Bluetooth.. can't pair..plz help
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saira
(@sairamayb) reported
@FitbitSupport my Fitbit versa 3 won't turn on. I assumed the battery died but after leaving it on charge for a day using different ports and plugs, it still won't turn on. when I hold down the button the logo just flashes on the screen for a while and eventually stops
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Tiernan Godel
(@TiernanG) reported
@FitbitSupport I just created 2 accounts in order to setup an inspire2 and can’t access either, nor do I receive the reset password emails…please help!!!
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Maria Margaritis
(@mariacmargariti) reported
@Google @fitbit Since Google took over fitbit you have gone down hill. I just bought a new product from you that's defective out of the box and you won't replace it. Nice Christmas Present to me. Glad I've bought 3 watches from you, that's how you treat loyal customers #BahHumbug #fitbit
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DJ Dinamique 🇫🇷 🏴 😷 💙
(@DJDinamique) reported
@fitbit Please, fix the issues with OneUI 5
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Absolutely Me R.G.
(@Absolutelymama5) reported
@FitbitSupport Fitbit Versa 4 is fully charged, vibrates when side button is pushed, screen is black and won't display pairing code. This was a Christmas present. In August/September my Versa 2 had the same issue. I'll be at @Target buying a @Samsung watch with the refund.
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Cristian Garcia
(@cgarciae88) reported
@fitbit just got two Fitbit Sense 2... they don't have Google Assistant?? 😡 Why even make this product? Aren't you owned by Google? Who even uses Alexa? This issue isn't even just a drive to the mall, I have to travel to the US to return them. Thanks 😒 Sorry for the rant folks
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fla
(@FlaMuses) reported
Hello @FitbitSupport I'm unable to access my Fitbit app again. The error message always said my IP address had been blocked by Fitbit. Can you help me to resolve this issue?
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Jessica Johnson
(@princessoctica) reported
Very disappointed with @FitbitSupport and @fitbit. My versa died completely after only a year and a half. It’s a known issue with many complaints on the Fitbit message board but they won’t replace it and only offered a small discount on purchasing a new one. Not cool.
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Tiernan Godel
(@TiernanG) reported
@FitbitSupport I just tried to create an account with 2 emails in order to setup an inspire2 and can’t access either, nor do I receive the reset password emails…please help!!!
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Dilan Dissanayake
(@deendilan) reported
@StravaSupport @fitbit has no intention of fixing such a simple issue . @strava should update their website stating Fitbit doesn’t support automatic gps activity upload anymore
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Christos K
(@ChristosKonst17) reported
@fitbit @fitbit any progress on resolving the issue affecting all Samsung foldables running Android 13?
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Darren Whitehall
(@darrenwhitehall) reported
@FitbitSupport can someone from Fitbit send me a password for my mums watch as everyone thing I put in does not work and the software is so poor it does give you any other options. I am personally I got a. Apple Watch as I have none of these issues
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Nishant Soni
(@sonishant) reported
@FitbitSupport my Versa is constantly showing error to 'Unlock from your phone" and is not responsive. I tried to reconnect the watch with the app but the error is popping constantly!! Kindly help
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@nickwesselman@hachyderm.io 💙💛
(@nick_wesselman) reported
@FitbitSupport why don't you have a proper iPad app? Why don't you have a Show Password option when logging in? Why do you wait until I've already tried creating an account for my kid to tell me I'm doing it wrong? Your poor UX is frustrating us this Xmas day...
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Alastair 🇵🇸🇺🇦
(@sonofbelial) reported
from
Dún Laoghaire-Rathdown, Leinster
Spoke with Rabia from @RevolutApp - the issue is absolutely with @FitbitSupport and @GooglePay according to her. I’m to get a 6 digit code sent by SMS and I never get that code
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DannyMullen
(@DannyBMullen) reported
@sdottnicole @FitbitSupport I have same issue @FitbitSupport
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dperkins
(@perkinsdd) reported
@FitbitSupport my Charge 4 strap has broken, the website does not seem to offer straps for Charge 4. Built in obsolescence?
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Debbie Hunt
(@dmwrightuk) reported
@fitbit I brought my daughter and son a Fitbit ace 3 each in July and the bad has broken. I can’t find anywhere that I contact for help. It broke less than 3 months after getting the Fitbit
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bea
(@WhatWillitBea) reported
@FitbitSupport hi, I just got charged for premium but I thought I had a few hours left to cancel my free trial!! Please help because I really need that 79.99 back!!
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Jinty
(@intl_jane) reported
@FitbitSupport How's that fix coming along? What refund are you offering for my now-useless Charge 4?
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erneza
(@erneza4) reported
@FitbitSupport hi fit bit...why my battery have been stay almost half day only..before this 4 days...please help me to solve this problem
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Austin
(@AustinR9648) reported
Very upset that the @fitbit versa 4 will not update weather. What good is it if it won't update. Fix it
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Betsy Ross
(@betsyross_8) reported
@FitbitSupport My fitBit Charger (older one) seems dead. The USB plug in is too big for my IMAC and I get -0- response on it. Just happened (maybe overnight) HELP!
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Charlotte Clare Norris
(@CharClareNorris) reported
@FitbitSupport please help we cannot set up my husbands Fitbit due to the app failing to send emails. Trying to set it up
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No Blue Checkmark
(@SusanHancosta) reported
People, help me. My mom got my young kids @fitbit luxes (not the Ace specific for kids). They do not have phones. How can they use them? @FitbitSupport
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Waheed Pardess 🇦🇫
(@WaheedPardess) reported
@FitbitSupport hv been completely poor n their conversation & behaviour. Not listening to customer, going mute 4 long time, not record the concern & even refusing to support. When asked them on filing complaint, they clearly mentioned that @fitbit dant have any complaint unit.