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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Charlotte Dewar
(@charlotte_dewar) reported
@FitbitSupport is anyone from FitBit going to acknowledge that there is a global issue with syncing the Aria? What have you done to cause this and what are you doing to fix it? I speak to your customer service they ask to troubleshoot my device, which then doesn’t work. Obvs.
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Robert McPhee
(@robertmcphee30) reported
@FitbitSupport May I ask again regarding #arianosync. your reply suggesting troubleshooting at the user end has all been done. No it is not a matter of troubleshooting this at the user end, it is a matter of Fitbit accepting there is a problem at their end.
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Amy
(@amkb12) reported
@FitbitSupport Had syncing issues and now can no longer log into the app at all. "Oops, something went wrong." Please don't tell me I'm the problem - and yes, I have tried all the usual fixes.
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KW.
(@kxlxdub) reported
@FitbitSupport Can I ask how long this issue has been going on for? I got my watch 2 weeks ago and this has been happening from the start.
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Amy
(@amkb12) reported
@FitbitSupport Serious syncing issues and now can't even log into the app or your website. Please don't attempt to tell me that it's my issue...
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Tom Miller
(@TomMiller6) reported
@iambeno @FitbitSupport Same issue here. Started today. Hundreds reporting same issue on the Fitbit Community Board.
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Amy
(@amkb12) reported
@FitbitSupport Serious syncing issues and now can't even log into the app or your website. Please don't attempt to tell me that it's my issue...
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Jennifer Iudicello
(@rudabegga) reported
@FitbitSupport Yep, followed all the steps and my option is to contact customer support. Someone said that it’s a software issue on Fitbit’s end. Is this true? If so, when can we expect a resolution? #arianosync
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Stacey Williams
(@StaceyKeast) reported
@fitbit ... the app won't let me upload a profile pic or cover photo - says access denied ? #help
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🏳️🌈 Amelia Grace 🏳️🌈
(@AmeliaGrace216) reported
@FitbitSupport Thanks. It did not solve the problem. I’ve sent you a DM.
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Tom Miller
(@TomMiller6) reported
@FitbitSupport I’ve gone through all of those steps. I’m still seeing NO SYNC. It is connecting fine to my network. My last good sync was at 8:36 AM EST on 1/6/2021. Are you addressing the fact that so many of us started having this problem on the same day?
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Angelica
(@ang_p73) reported
@FitbitSupport I’ve followed all the steps repeatedly and like I said this is not the first time this has happened. I wasted countless hours trying to fix it. This time though I can’t fix it.
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Vyndil Tau
(@VyndilTau) reported
Aria scale works perfectly fine, get an email from @fitbit telling me it's time to change its batteries; Aria scale now broken. Thanks, Fitbit...
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reicito
(@reicitotorres) reported
@FitbitSupport Fitbit Aria stopped syncing. Please, just let us know if you are either working on resolving this generalized issue or our fitbit device suddenly became a piece of junk. Thank you!
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Angelica
(@ang_p73) reported
@FitbitSupport my Aria stopped syncing as of Jan 5 and from the community threads this is happening to a lot of people not just me. It’s not the first time either! I’m ready to throw it in the garbage.
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Bart Lepper
(@bart_lepper) reported
@FitbitSupport Aria scales showing NO SYNC. Try all solutions and issue starter yesterday without network of WW changes.
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emma mole
(@emmxc0) reported
@FitbitSupport hey my gfs versa won't stay connected to the app on iphone 11, it was working fine all day, now suddenly won't stay connected. Keeps saying it's out of range even though it's next to it. Tried all the resets, off and on, updates, all sorts. Nothings working, help??
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Cory Boehm
(@Cory_Boehm) reported
@ShelleyACook @fitbit Fitbit is in a weird state of limbo right now as the Google merger is pending. It could be things really change with them in a year or so or they could stay the same. No way to really know. As you are an Apple person the Apple Watch makes sense if money isn't an issue
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Pete Jones
(@TreFrom09) reported
@FitbitSupport I just had the worst customer service experience. I cannot believe you’ll conduct business this way.
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Cderham87
(@Cderham87) reported
@Mateus_FC @FitbitSupport Same here - it’s not a user issue clearly!!
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Mike Morabito
(@MikeMorabito) reported
@FitbitSupport Hello Fitbit support team, I recently received a Charge 4 as a gift and one of the band clasps broke. One side of the bands keeps falling off because of this. What should I do to fix this? Thanks.
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Scott Perkins
(@scp6887) reported
@FitbitSupport is the app down?
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Sarah Wilson
(@swilson20151) reported
@FitbitSupport hi, my flex 2 has not synced since yesterday and I can’t get it to manually either. Please help.
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David Morison
(@Dunskeig1) reported
@FitbitSupport I am another with an Aria 1 that stopped working yesterday morning. Looking at the Fitbit Community board, that is at least 120 people worldwide!! What has gone wrong and what is being done to fix this as a matter of urgency?
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Mateus Corrêa
(@Mateus_FC) reported
@fitbit #Fitbit_Aria_Not_Syncing looks fine for you? When will you solve the issue? Hundreds of users loosing their time and patience on Fitbit useless technical support...it´s being a frustating start in 2021 😡
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Ian Hartwell
(@ITRHartwell) reported
@runner8527888 @fitbit I echo this...i expect issues from time to time, dont expect to be ignored & lack of ownership. have tried various channels, where ive said "I have done all troubleshooting, the same as everyone else having the same issue" all replied "We recommend you do this troubleshooting"
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Andrew Losowsky
(@losowsky) reported
@mattmcarthur @fitbit Display Name, join date and number of steps. But why can't I lock down everything? I don't want to be forced into the Fitbit community.
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Ian Denison
(@IanDenison2) reported
@FitbitSupport my aria scales are showing NO SYNC. Have done all the troubleshooting that is advised with no result. From the community forum and Twitter it’s seems than this problem is widespread. What is the solution please
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Tha Doc's In
(@tha_great4kay) reported
@FitbitSupport Getting a Issue with voice Response to text message not letting send message.
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Keri B.
(@QueenGeekKeri) reported
@FitbitSupport HELP!!! Just bought my Charge 3 in October but something happened to my screen. It is all grey & lined like an old tv. How do I get this fixed?