Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (29%)
- Errors (26%)
- Device Failure (20%)
- Online Features (11%)
- Sign in (9%)
- Website Down (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bigastro
|
Sign in | 3 days ago |
 Gilbert
|
Online Features | 4 days ago |
 Reutlingen
|
App Crashing | 4 days ago |
|
Bangor
|
Device Failure | 5 days ago |
|
Charlotte
|
Errors | 6 days ago |
|
Tucson
|
Errors | 6 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Just Plain Don't (@usernamehonest) reported@pecosROB @FitbitSupport Working for me now. Seemed to be a system wide issue.
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N Renham ๐ (@Nufctillidie7) reported@FitbitSupport is there going to be any fix for the set up card wallet error that keeps appearing. Or is it time to move to a new smart watch manufacturer.
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Rene (@rnnom) reported@FitbitSupport help!! My versa 4 wonโt charge, showing a big red โ tried everything that was recommended, I did a full restart and now since my battery is low it canโt find anything?? Super frustrated!
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Michael Petrelli (@TheRealPetrocs) reported@FitbitSupport cant log nutrition like many others. Its not a user issue its a system issue. Please fix
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Timothy Columbus SR (@TimCoSrColumbus) reported@FitbitSupport I cannot contact you people the worst support system. I have dealt with three days. Iโve been trying to get a reply from you people. Pretty sure this will be the last Fitbit that I purchased.
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Ken Baldwin (@kenno_the_kenno) reported@FitbitSupport help. I donโt my login details since you moved to Google login. I can tell you everything else. Please help.
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Rico McCoy (@_CoachMcCoy_) reported@FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old
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Paul DeKraker (@DeKrakhead) reportedHey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.
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Briana Lagos ๐ฉ๐ฝโ๐ป {a6} (@brianarants) reportedI order a watch for my mom from @VitalityUSA and then get no shipment update. Now they tell me itโs been fulfilled and to check on that status with @FitbitSupport who also tells me they canโt check on the shipment status since I ordered thru third party. Someone ******* help me.
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Danielle Hartley (@DanielleeH23) reported@FitbitSupport when are you going to fix the app notifications itโs been ages now everyone is having issues it needs to be sorted
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Larry (@_TraderLarry) reportedMy wife's @Fitbit always says she's an "Overachiever". Mine told me today to "slow down, you're killing yourself"! I swear it did.
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Dave Kettley (@dkettley) reported@FitbitSupport The face plate on my Versa 4 has fallen off. I keep my fitbit dry, don't allow fat or oil to get on it, wipe it down daily when I take it off to shower. The first two both died the second the warranty died.
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Sara (@Plant1Sara) reported@FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere
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Joanna ๐ฉถ (@joanna19x0) reportedMy Fitbit versa 2 is not syncing, Iโve tried everything. Reinstalling the app, removing the device and resubmitting it on the app and it still is not working! I also canโt get the time to sync so it is 10 minutes delayed @FitbitSupport
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Marvin Matthews ๐จ๐ฆ (@krimar) reported@FitbitSupport For the last day I have not been able to connect my phone to Fitbit. I have tried to force shutdown the app, and restart the phone, with no luck.
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๐Joe Lenington๐ณ๏ธโ๐ (@joelenington) reported@FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM
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David Martinez (@DMARTINEZ_85) reported@FitbitSupport Took all those steps, still not working.
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Simon Atherfold (@Grumpysworld1) reported@FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?
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Kelli Bachman (@kabachman) reportedMy @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.
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Harikrishna (@_harikrishna_) reportedHey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?
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Paul DeKraker (@DeKrakhead) reportedHey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.
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Ram Vyas (@vyas_ram) reported@FitbitSupport I am using your fitbit step counter watch is displaying increased step counts even when I am not wearing it . I do not understand how it's happening. I do carry my mobile on the move. Please help & guide. Thanks & regards
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Air Friar Tuck โ ๐โญ (@GeeNifty) reported@FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed
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Susan (@susanelizabet28) reportedApparently @FitbitSupport can't keep their app running. Widespread outage. Can't log food. Makes @Google even more annoying to those of us that have had fitbit for years. Unreliable. Out since midday yesterday. No status updates from fitbit/google.
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David Martinez (@DMARTINEZ_85) reported@FitbitSupport Took all those steps, still not working.
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pissdrinker (@pissdrinker7886) reported@FitbitSupport your app broke my iPad. How do I fix it
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Marty (@fishtale13) reported@FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor
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Dale Kristina Valiukas (@dkvaliukas) reported@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
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Thomas (@Type5Thomas) reported.@FitbitSupport The fact that you all turned off the ability to assign weigh-ins to a user on my Aria scale isn't going to make me buy a new Fitbit scale. It's going to make me never buy another Fitbit scale again. Absolute garbage move.