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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (57%)
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Online Features (16%)
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Website Down (8%)
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Errors (8%)
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Device Failure (7%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Toms River |
Online Features | |
| Vancouver |
App Crashing | |
| Olympia |
Online Features | |
| Parkland |
Errors | |
| Lexington |
Device Failure | |
 Landau in der Pfalz |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sharad Saluja
(@SalujaSaluja6) reported
@FitbitSupport @FitbitIN I am facing a recharging issue with my Fitbit smart watch. Kindly assist. My smart watch is under warranty. Kindly DM me if you want any more details.
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Cj McConnell
(@Cjgonewild) reported
@fitbit Hey, I’ve had my fitbit for 2 years and it just completely died on me for no reason? Is there anything that can be done for the money I spent on it I feel like this is very poor?
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Jim P. He/Him
(@Migliore09) reported
@FitbitSupport My brand new Sense does not charge anyone. In fact, when connected to the charger, the percent is going down. I have followed all the instructions on your website-what do I do?
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Annamari Lesonen
(@AnnamariLesonen) reported
@FitbitSupport I was adding a card to my charge 5 wallet but got an internal server error message after adding billing information and clicking next. Can you help me?
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Mandi Sano
(@beachitgirl) reported
@FitbitSupport Husband has been trying to get help all day. Started texting but then all communication has stopped. We need help and support as promised. Please help. #help
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Elyse
(@Elyse75900854) reported
@fitbit I've tried your online support half a dozen times now and you still have not resolved my issue with the Charge5. It breaks every time it goes in water and you are wasting too much of my time.
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moad zughul
(@Malzughul) reported
@fitbit @FitbitSupport can any help. Me here, My refund of ionic didn't came since March and all phone calls with them just to create escalation with no any progress, How many escalation i need to create so that i will have my refund back
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Bhavna Agarwal
(@AgarwalBhavna) reported
Hi I purchased a fitbit Sense two months back and it is creating problem now. It doesn’t charge. I want a replacement for this watch . Worst buy🙁 @FitbitSupport
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Colin D. Speirs 🌧️🏴
(@dampscot) reported
If you get an email about one of the long delayed refunds for a @fitbit @FitbitUK refund, might as well not bother to register with @B4BPayments as they have made it impossible to log in and use it Even phoning them gets a "we can't help" answer Well done fitbit
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Amber Briggle (she/her)
(@mrsbriggle) reported
@elaineversic @fitbit @FitbitSupport oh i do CG too! i've honestly never had much luck with a fitbit - they break so easily (and i'm not rough with them). this last one only lasted me a month. really trying to get back in better health since this last year has been ROUGH and hoped a tracker would help.
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Elyse
(@Elyse75900854) reported
@FitbitSupport I've tried your online support half a dozen times now and you still have not resolved my issue with the Charge5. It breaks every time it goes in water and you are wasting too much of my time.
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Lyn
(@Lyn6H) reported
@fitbit I've done all that previously, more than once. I was told by @FitbitSupport that each "flight" equals 10ft. If you climb 9ft then it doesn't count. If I walk too slow the elevation does not count. I have a FREE app on my phone which is more accurate 😡complete waste of money
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Inanje Diedericks
(@InanjeDiederic1) reported
Really disappointed in the process and assistance of @fitbit with their @FitbitIonic recall. Multiple follow ups have been made since April 2022 with absolutely no indication or help to complete the process. No matter when I call the answer remains: "this could take weeks".
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Parminder Bagga
(@ParminderBagga2) reported
@FitbitSupport i bought a fitbit versa 2 (petal pink)for my daughter last yr in Oct, we got an additional one side strap but the other side is broken n i dont know from where can i order, she is 8 yrs old and upset ..pls help
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Yamini P.Bhalerao
(@yamini_pb) reported
@fitbit I wore my Versa 2 every single day, ever since I got it 1.5 yrs ago. All it took was one software issue to render it unusable. Just can't wrap my head around that. #Fitbit
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Retro Dickie from the Pop Culture Archivists
(@RetroDickie) reported
@revsully @Apple @fitbit I think the reseting option will probably be your best bet. If it doesn't work after that it's looking like an actual issue with watch. Try the network reset on your iPhone like it says then the watch reset. Good luck dude.👍
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alex korenori
(@alexkorenori) reported
@FitbitSupport help! My iPhone can’t find my Sense in its Bluetooth settings. What do I do?
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Katie Williams
(@katie_2521) reported
from
Wickford, England
@FitbitSupport sorry guys I really need help here
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Coolguy/Declan #SmashCon22 (DOING FOLLOW BACKS)
(@declansplanet) reported
yo @FitbitSupport trying to set up my fitbit that my friend gave me and it looks like the app is down, I forgot my password and tried to reset it and it gave me an error, same thing when I try to make a new account, can you try to fix it?
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GVP
(@gvp3387) reported
@Themangofellow @archanabaliga1 @fitbit Yes, thats what I meant. I had fitbit versa 2 which had this issue
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Yamini P.Bhalerao
(@yamini_pb) reported
@fitbit Why on earth are there no service centres for your products? At my wits end now, trying to fix a scrolling issue, which was supposed to go away with a factory reset as per your support, but now has left me stuck on reset failed screen despite multiple attempts. #Fitbit
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Pauline Hall
(@hall291) reported
from
Runcorn, England
@FitbitSupport what’s going on with Syncing my Charge 5 tried logging off and on app, switching phone off & on, turning Bluetooth on and off, resetting network settings etc and it’s still not working
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Shashank Tiwari
(@skt_wsn) reported
@fitbit : I boubht FITBIT Versa 2 Smartwatch and Its not working.. I tried reaching out on support However Its not reachable. Can you please let me know about the service center details in Pune ?
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Surtur
(@Surtur) reported
from
Savage-Guilford, Maryland
@babroughton @fitbit Yes, they have a habit of "dumbing down" (lack of "smart watch" features) their trackers so people have to get the more expensive (and bulky) Watches. There is no reason why a C5 can"t have WX, CAL and 🎶 control. All of which the C4 + C3 had.
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Archit Sunger 🇮🇳
(@architsunger) reported
@FitbitSupport @FitbitIN Hey @fitbit , Am from India, my Fitbit is not working simply blank, 2 years passed recently. As I understand there is not service center in India. Its the first gift from my fiancee and I want it working at any how. Pls support !
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Katie Williams
(@katie_2521) reported
from
Wickford, England
@FitbitSupport hi guys I am. Waiting a response to my tweet this afternoon, my fitbit is still not syncing. I have carried out everything you asked me too previously too. Help me please
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Lucy T
(@Luce_Ma_Juice) reported
@FitbitSupport issues with my wallet please help.
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Maria
(@Mazzyrocks8) reported
@FitbitSupport my versa 2 not working properly, flashing logo on and off and black screen. I've tried factory reset, not working. Please help.
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Paul Hadfield
(@Paul_Hadfield) reported
@fitbit I'd have settled for a strap that didn't de-laminate, actually waterproof & heart rate monitor that worked. When support told me that there was known issue with the accuracy of the HR function I went to Apple watch, and it just works, and is waterproof/strap hasn't delaminated
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Marina Nava Lugo
(@NynnaNL) reported
I would never ever buy a Fitbit watch @FitbitSupport is the worst I have seen