Fitbit status: device issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 19, 5:40 AM EDT	0	0
Apr 19, 6:00 AM EDT	0	0
Apr 19, 6:20 AM EDT	0	0
Apr 19, 6:40 AM EDT	0	0
Apr 19, 7:00 AM EDT	0	0
Apr 19, 7:20 AM EDT	0	0
Apr 19, 7:40 AM EDT	0	0
Apr 19, 8:00 AM EDT	0	0
Apr 19, 8:20 AM EDT	0	0
Apr 19, 8:40 AM EDT	0	0
Apr 19, 9:00 AM EDT	0	0
Apr 19, 9:20 AM EDT	0	0
Apr 19, 9:40 AM EDT	0	0
Apr 19, 10:00 AM EDT	0	0
Apr 19, 10:20 AM EDT	0	0
Apr 19, 10:40 AM EDT	0	0
Apr 19, 11:00 AM EDT	0	0
Apr 19, 11:20 AM EDT	0	0
Apr 19, 11:40 AM EDT	0	0
Apr 19, 12:00 PM EDT	0	0
Apr 19, 12:20 PM EDT	0	0
Apr 19, 12:40 PM EDT	0	0
Apr 19, 1:00 PM EDT	0	0
Apr 19, 1:20 PM EDT	0	0
Apr 19, 1:40 PM EDT	0	0
Apr 19, 2:00 PM EDT	0	0
Apr 19, 2:20 PM EDT	0	0
Apr 19, 2:40 PM EDT	0	0
Apr 19, 3:00 PM EDT	0	0
Apr 19, 3:20 PM EDT	0	0
Apr 19, 3:40 PM EDT	0	0
Apr 19, 4:00 PM EDT	0	0
Apr 19, 4:20 PM EDT	0	0
Apr 19, 4:40 PM EDT	0	0
Apr 19, 5:00 PM EDT	0	0
Apr 19, 5:20 PM EDT	0	0
Apr 19, 5:40 PM EDT	0	0
Apr 19, 6:00 PM EDT	0	0
Apr 19, 6:20 PM EDT	0	0
Apr 19, 6:40 PM EDT	0	0
Apr 19, 7:00 PM EDT	0	0
Apr 19, 7:20 PM EDT	0	0
Apr 19, 7:40 PM EDT	0	0
Apr 19, 8:00 PM EDT	0	0
Apr 19, 8:20 PM EDT	0	0
Apr 19, 8:40 PM EDT	0	0
Apr 19, 9:00 PM EDT	0	0
Apr 19, 9:20 PM EDT	0	0
Apr 19, 9:40 PM EDT	0	0
Apr 19, 10:00 PM EDT	0	0
Apr 19, 10:20 PM EDT	0	0
Apr 19, 10:40 PM EDT	0	0
Apr 19, 11:00 PM EDT	0	0
Apr 19, 11:20 PM EDT	0	0
Apr 19, 11:40 PM EDT	0	0
Apr 20, 12:00 AM EDT	0	0
Apr 20, 12:20 AM EDT	0	0
Apr 20, 12:40 AM EDT	0	0
Apr 20, 1:00 AM EDT	0	0
Apr 20, 1:20 AM EDT	0	0
Apr 20, 1:40 AM EDT	0	0
Apr 20, 2:00 AM EDT	0	0
Apr 20, 2:20 AM EDT	0	0
Apr 20, 2:40 AM EDT	0	0
Apr 20, 3:00 AM EDT	0	0
Apr 20, 3:20 AM EDT	0	0
Apr 20, 3:40 AM EDT	0	0
Apr 20, 4:00 AM EDT	0	0
Apr 20, 4:20 AM EDT	0	0
Apr 20, 4:40 AM EDT	0	0
Apr 20, 5:00 AM EDT	0	0
Apr 20, 5:20 AM EDT	0	0
Apr 20, 5:40 AM EDT	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

App Crashing (35%)
Device Failure (26%)
Online Features (13%)
Sign in (9%)
Website Down (9%)
Errors (9%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Indianapolis	Device Failure	12 days ago
Sarreguemines	App Crashing	12 days ago
Noida	App Crashing	19 days ago
St. Louis	Device Failure	24 days ago
Grenoble	Device Failure	25 days ago
Paris	App Crashing	27 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Sandra 💙 (@Santhebeach) reported 4 minutes ago
Don’t buy a Fitbit @FitbitSupport They don’t last. Their support is useless. Will send you round in circles rather than fix the problem!!!
Dale Kristina Valiukas (@dkvaliukas) reported 7 minutes ago
@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
Victoria Gleeson (@LadyGus) reported 7 minutes ago
@FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?
Zoe (@Zoeee91) reported 8 minutes ago
I am trying to pair my Fitbit with my iPhone. After I enter the 4 digit code, it says pairing on the Fitbit but then an error on the phone appears “Something went wrong. There is an error. Try again”. Details in comment… @FitbitSupport @FitbitDev
Diane (@SoCalValleyGal) reported 9 minutes ago
@FitbitSupport I've done everything I can to try to fix the problem, I'm not the only person having the problem, ever since Google took over apparently that's when the problem started.
🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 10 minutes ago
@FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM
David Martinez (@DMARTINEZ_85) reported 13 minutes ago
@FitbitSupport Took all those steps, still not working.
Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 13 minutes ago
@FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed
Briana Lagos 👩🏽‍💻 {a6} (@brianarants) reported 14 minutes ago
I order a watch for my mom from @VitalityUSA and then get no shipment update. Now they tell me it’s been fulfilled and to check on that status with @FitbitSupport who also tells me they can’t check on the shipment status since I ordered thru third party. Someone ******* help me.
pissdrinker (@pissdrinker7886) reported 15 minutes ago
Life is unfair. @apple my iPad broke can I have a refund. It was going strong until this morning when I opened the Fitbit app and it **** it's self. @FitbitSupport I want compensation your stupid app broke my iPad and my watch stopped working for no reason it was going strong too
Jason Gaylord (@jgaylord) reported 22 minutes ago
Tech companies like @Google and @Fitbit still have the same problem with navigating COPPA and allowing kids to have access to devices. As a result, parents have to opt to lying about ages or not using the devices. Guess which they choose? #coppa #smartdevice
Marvin Matthews 🇨🇦 (@krimar) reported 31 minutes ago
@FitbitSupport For the last day I have not been able to connect my phone to Fitbit. I have tried to force shutdown the app, and restart the phone, with no luck.
Selim Oz (@selim_oz) reported 32 minutes ago
@FitbitSupport We’ve been through this, you guys can’t even explain how my two year old Sense 2 turned into a brick a day after I installed the update. It’s not a free watch, I paid $200 two years ago. I think the update had malware in there because Fitbit sales slowed down.
🇺🇸BEARDO🇺🇸 (@Ranchwater12) reported 33 minutes ago
@FitbitSupport Nobody asked you! Bad business plan. I'm going to get rid of this thing for sure!
Grumpy (@aGrumpyGitt) reported 36 minutes ago
@FitbitSupport why is my exercise not showing in my @loseit app 🤫 Apparently been like this for several days now. I am not a techie and haven't a clue how to fix it. Checked both apps are uptodate.
alt-your-ristics (@EugeneGeis) reported 36 minutes ago
@GSIVentures Can you point us to a product rep or customer service endpoint? So far, this band is a piece of garbage. My @fitbit Luxe is far more accurate, readable, and costs 70% less than full price. Oh, and it has a clock, display, alarms, etc. Please link me with someone who can explain the competitive advantage here.
Dale Kristina Valiukas (@dkvaliukas) reported 36 minutes ago
@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
🚩 राजीव कौशिक 🚩जय हिन्द (@JindagiKyaHey) reported 38 minutes ago
@FitbitSupport since morning trying to pair the watch with app but nothing is happening. WHAT A POOR TECHNOLOGY 😭UNABLE TO UNDERSTAND WHY PEOPLE USE FITBIT
Pee Wee (@peewee4331) reported 39 minutes ago
@FitbitSupport I am new user trying to create an account for the first time I am using the Sign in with Google optionThe app and website keep looping me back to an Existing Fitbit Account screen that I cannot bypass.I do not have a legacy Fitbit login; How do I fix this?
Dale Kristina Valiukas (@dkvaliukas) reported 39 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
Dale Kristina Valiukas (@dkvaliukas) reported 44 minutes ago
@FitbitSupport Fitbit, im a paid premium subscriber, and why am I anticipating a problem each morning? Now, I can't even send you a private message. What's going on? I get a spo2 score whenever they feel like giving it to me. Please straighten this out and tell me how to get my score, please?
David Martinez (@DMARTINEZ_85) reported 44 minutes ago
@FitbitSupport Took all those steps, still not working.
Danielle Hartley (@DanielleeH23) reported 45 minutes ago
@Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?
Danielle Hartley (@DanielleeH23) reported 45 minutes ago
@Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?
ও ღ (@Zoe24354074) reported 46 minutes ago
@FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.
Peter Besenovsky (@Besenovsky) reported 48 minutes ago
@FitbitSupport When will Fitbit correct the dynamic calorie deficit setting error on the Fitbit App?
🅂🄷🄴🄽🄰 the Diva ~ aviD eht anehS 💃🏾🤓 (@leqtepie) reported 54 minutes ago
@FitbitSupport my watch stopped syncing and I can't it it to reset. But I keep getting syncing messages on my email. Make it make sense!?! I miss my step counts and daily motivations on my weight loss journey. Please help me. Thank you.
Murthy Vipravarna (@MVipravarna) reported 54 minutes ago
My Fitbit Versa 4 failed with a red X error right after an OS update notification. Support says warranty is over. Requesting escalation as this seems update-related. @FitbitSupport
Aden (@anaden2023) reported 56 minutes ago
@schizo_toxin I’m having same issue - customer service acting like they haven’t heard about it. I went thru all the troubleshooting. @FitbitSupport @fitbit - they need to fix this asap. Lmk if u hear anything this really sucks.
TheCynic (@Harryh999) reported 59 minutes ago
@fitbit @Ranchwater12 and terrible battery life, I bought a smart watch from amazon £19.95, much more impressive than my fit bit