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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (25%)
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Online Features (23%)
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App Crashing (23%)
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Website Down (14%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
| Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Tracy Gough
(@Taggy0o) reported
@FitbitSupport It's Still not working My last update was 28th Jan 2021 and it just won't sync ..have tried all options Please fix this
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yolx
(@has_vani) reported
@FitbitSupport my 12mth old fitbitcharge3 has the black screen and won’t reboot. Can’t re-pair to change clock face as can’t see 4 digit code- please can you help?
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Teri Murashige
(@tm2983) reported
from
Long Beach, California
@FitbitSupport Hi for some reason the app won't sync my sense. Are you having trouble with it?
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Rashil Shah
(@rashilps) reported
@FitbitSupport Fitbit Versa Lite is not starting. Please help.
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James Horne
(@alexgotosleep) reported
@FitbitSupport please I need help. My versa has locked and the screen is only showing data not cleared sync and try again. The tracker won't sync with my app. I've tried all the suggested resets on the community forum, with no joy. I've by draining the battery. Any suggestions
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Ruth reid
(@Ruthreid247) reported
@FitbitSupport Please help me with versa 2 lack of sleep scores in last week
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David M. Moore
(@dintymoore) reported
from
Dallas, Texas
@FitbitSupport my Fitbit HR experiences the Exclamation Mark of Doom about every three weeks. Even when I charge and update it. Help!
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sangita Joshi
(@tushtwit) reported
@FitbitSupport I have lost my fitbit inspire HR . Can you help me to locate it.
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me, myself & kai
(@XkissieX) reported
@FitbitSupport I am unable to add my device to my tablet? Anyone had this problem?
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Luke Mason
(@yukonluke77) reported
@FitbitSupport I’m having a problem with active minutes. I just shoveled my driveway and when I try to sync my Fitbit it keeps flipping between 0 minutes and 64 minutes. I have a screen capture. Can you help me?
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Ash-Leigh Murphy
(@AshDashLeigh1) reported
@FitbitSupport Hi no the scene is still responsive but the lcd is broken so the screen itself doe st actually light up so I can't say anything on the screen to be able to turn it off. But this alarm wasn't turned on by me.
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SH🏴☠️
(@Sh0ll0w) reported
@SamsungUK I just bought my Wife a Samsung Watch (3), I'm toying with the idea of buying one for me. Problem is that I already have a @fitbit Versa2. Do you do trade-ins? And do you lock any features behind a "Premium" subscription? Thanks.
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Frances
(@Franc3sm) reported
.@FitbitSupport I want to delete the weight loss badges but can't do it. I entered my weight wrongly and looks like I have now lost 125lb! Can you help?
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Craig
(@craigbourton) reported
@fitbit @FitbitSupport has there been a problem with your update? Updated my Versa 2 on Tuesday, and it now says Iv had zero active minutes since then, which is wrong. Any advice?
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Cindy Perez
(@CindyPerez99) reported
@FitbitSupport my fitbit versa 2's screen has gone blank. Nothing is showing on the screen. I feel the vibration when I press the button but I can't see what's in the screen. Please help! Thank You, Cindy
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Claire LG🏴🇪🇺Last AMLS Girl GBSolo18
(@ClaireLGTweets) reported
from
Queensferry, Scotland
@FitbitSupport hi my fit bit charge 2 has been a bit erratic in its syncing last few days with multiple fails, restarts, I have checked software, rebooted and tonight I have 1 hour of missing data any help please
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Charlotte Cullinan
(@chazbat101) reported
Ah @FitbitUK . My Versa died after a year and my Versa 2 lasted only 1 month more. Think it's time to replace it with something a whole world more reliable. Poor show, @fitbit , poor show.
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Ayn Engle
(@AynEngle) reported
My 7-month old Charge 4 broke 10 days ago and @fitbit support still hasn’t told me whether my warranty will cover a replacement. Can’t help but think that @apple would have replaced an Apple Watch by now. Maybe I should just make the switch?
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Lyla Mason
(@lylaskymason) reported
@FitbitSupport I manually tracked a walk on my phone (watch out of battery) it’s all synced back up but the steps are not counting towards my workweek hustle challenge. Can you help.
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Davie Thompson
(@DavieTommo84) reported
@aiw_xx @FitbitSupport Worst feeling ever 🙈 get an Apple Watch or Garmin
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Marie Henderson
(@MarieHendos1970) reported
@FitbitSupport how do I deactivate automatic subscription to Fitbit premium as my Fitbit is broken?
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Ash-Leigh Murphy
(@AshDashLeigh1) reported
@FitbitSupport Hi, my fitbit screen is currently broken and I can't turn off alarms through the app. Can you please help.... I'm waiting on a new fitbit arriving so still wearing my old one and out of nowhere alarms have started going off in the morning
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Leopard
(@Rone11e) reported
@FitbitSupport I'm struggling to pair my Versa 2 to my Samsung A51. Please help. I've tried all the conventional trouble shoots.
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Paul McLaine
(@boroboy71) reported
@FitbitSupport Any closer to getting the issue resolved with Huawei phones not fully working with the app ? I understand it's been a problem since July lady year
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Ken Smith
(@quattroken) reported
@FitbitSupport Feckedbit noCharge 3 now down to holding just TWO HOURS of charge. Sounds like your Support Team is very low on charge too! Is your support always as glacial as this?
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sethteel
(@sethteel) reported
I tell you this, 4000M on the rower in 15mins doesn't count for **** on a @fitbit. Now I gotta hoof it a couple more miles to hit my 10K. This is the price I pay to not be a fat *** any longer.
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Martin Harris
(@martinkharris) reported
@FitbitSupport I need help. My Versa 3 won't Sync. Has been that way for more than 1 week. Have followed all online advice, but now unable to re-add device to my account, Have tried resetting phone and Fitbit many times same keeps happening.
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Robert Waldram
(@daddy2danica) reported
@FitbitSupport Or maybe u are referring to my heart rate? No u decided didnt need that after buying 5 fitbit in 6 years. You mean fact have to clean cache 6 to 10 times day? Reboot watch 4 times day to try get my stats in challenges? Next update? Last 10 updates no better..fitbit trash
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Jade
(@jade_thomson11) reported
@FitbitSupport Hi there, my Fitbit Versa 2 won't connect to GPS during exercise. Yet my location services are switched to 'Always on' for it, my bluetooth is connected and I have Background App Refresh switched on too. Can someone please help me with this issue? Thanks
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FIN&Home ® Inmobiliaria y Financiación
(@finandhome) reported
@rosterloh @fitbit Hi Rick 2 people posted 2 fake comments on my Google My Business profile, so my company can’t #GrowWithGoogle, and although I contacted Google several times, Google doesn’t removes it. It’s fake spam and harm the company, could you please help me with @Google for remove it ? Thks