Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (57%)
-
Online Features (16%)
-
Website Down (9%)
-
Errors (8%)
-
Device Failure (7%)
-
Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Toms River |
Online Features | |
| Vancouver |
App Crashing | |
| Olympia |
Online Features | |
| Parkland |
Errors | |
| Lexington |
Device Failure | |
 Landau in der Pfalz |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Deepak
(@magic_eye) reported
from
Mumbai Suburban, State of Mahārāshtra
Had a strange problem with my Fitbit Inspire2 so got in touch with @FitbitSupport to get it resolved. Happy to say that they were very responsive and helpful.
-
davold
(@davold) reported
@FitbitSupport was on your live chat and got disconnected. Not can't reconnect. What is the issue please?
-
Elaine Benes 🌿😷💉
(@SisterBenes) reported
I’ve been a Fitbit user for years. Last week I bought the new Charge 5 which cost almost $200. The battery was defective and would die in less than a day. Fitbit support was making me jump through hoops. I’m returning it and have a bad taste in my mouth. @fitbit @FitbitSupport
-
H
(@H_Bevs) reported
@FitbitSupport It’s not a technical problem babes, unfortunately I’m just like a petulant child and I don’t like being told what to do
-
daveram
(@daveram1) reported
@fitbit I would like to let you know that your Fitbit Charge 5 is absolute garbage, along with your customer service! I will never again waste my time on your crap product that cannot update out of the box. Three devices (once having a best but rep watch) all fail!
-
Mark haviland
(@HavilandMark) reported
@WhatMikeTweets @FitbitSupport Same problem do you know they have known about this for year they are on public forum. As such selling them knowing about the issue under the consumer act is unlawful as not fit for purpose and you can issue a summons on line easily for £30 or so and get all your money back
-
Ciarán Offaly
(@biffo1977) reported
@FitbitSupport I bought a Fitbit ionic in May 2021. I’m currently getting less than 24 hours between it going from 100% to less than 20%. I was getting 2+ days between charges a few months ago. Have I got a broken device?
-
Josh
(@Annison72J) reported
@FitbitSupport When is the iOS Fitbit app getting an update to fix sync issues with the new Charge 5? This has been a big issue since I bought the new one compared to the Charge 4 which synced flawlessly!! Almost wish I hadn’t upgraded.
-
Daire Moon (Pumpkin spice and kinda nice?)
(@DaireMoon) reported
@FitbitSupport the Valley Loop adventure has a bug. There is a diamond challenge that tells you to log water, but challenge does not recognize even after logging water. Checking threads, this issue has been going on for over two years.
-
Terese Bird
(@tbirdcymru) reported
.@FitbitSupport you say that you delivered our replacement FitBit but it has not arrived. We’ve been trying to solve this for months, please help.
-
tiny dinky daffy
(@Friarstone) reported
@FitbitSupport my 10 month old Inspire 2 has stopped auto-recognizing my runs. It was recognizing my runs and recording them as exercise automatically to my app all the way up until a few days ago. What is going on and please help me rectify this issue.
-
Rona
(@Rona1946) reported
@FitbitSupport Yes I saw your message. I think people need to know about this little game you play about returns and replacement. If I had known that within 45 days I could've returned I would have. Instead I took the replacement, only to find out it's refurbished! More garbage!
-
Iain Halliwell 💙
(@ihalliwell) reported
@FitbitSupport A new product lasts four months , and you are " striving to improve" really ? I'm exporting my data from the app into Google fit and will be buying an Android device , it's a right pain but worth it to move away from poor devices such as fitbits
-
Christopher Stanton
(@Stanto) reported
@MissSqui @FitbitUK Pretty much, maybe something would happen if everyone with a problem got together about it against fitbit? I just searched twitter for 'fitbit skin' and people dont realise its an allergic reaction. @FitbitSupport just say 'remove it and wash regularly' which doesnt help
-
bond_king
(@bondking4) reported
@FitbitSupport does fitbit india has anything like customer care support after fooling people, i mean selling watches above 20000...????? never seen nor expected such poor, infact non existant customer care support for a so called premium smartwatch....
-
Matt Werbin
(@mattwerbin) reported
@FitbitSupport it's so bad, I connected Luxe to my Xperia 5 II successfully but then the firmware update constantly disconnects. Awful product!
-
Jesse B Lucero
(@jesseblucero) reported
@FitbitSupport It did help!
-
Dan
(@DannyG2304) reported
Absolute terrible customer service from @fitbit @FitbitSupport 🙄😒
-
🕯Yvonne Gunn🕯
(@YvonneGunn) reported
@FitbitSupport my Ionic won't charge Have followed troubleshoot. Charger works with husband's Fb. Husband had My Fb is only 18mths old. Any help or suggestions welcome, thx. Husband's Fb Ionic had same issue last year. Fitbit said it was a known issue and replaced it.
-
Christina
(@christinank58) reported
@fitbit can you help me with my notifications not working properly?
-
Ryan Wild
(@Wild1145) reported
@FitbitSupport Yep. And we've dmd before but because it's an intermittent fault a restart "fixes it" for a few weeks before it happens again and we go back through this process. This has been a issue for the best part of a year now...
-
David Lamondin
(@mondovid) reported
@fitbit Will not stand behind a product the admit does not work as advertised. My watch does not take an accurate heart rate and the @fitbit response is "this is a known problem but there is nothing we can do". I suggested they refund my money or give me a product that works.
-
Ourania, top retard² PhD
(@ouranometrian) reported
@selentelechia @fitbit @ouraring It's a pysop to pull down the fertility rate
-
Jostein Hauge
(@jauhau72) reported
@FitbitSupport My fitbit ionic have started message me this every minute.. "Set up Wallet..." happened after a swim in the pool yesterday. I can't stop it. Tryed to reset the watch but it did not help.
-
Rae
(@Rae02936643) reported
@FitbitSupport My Fitbit charge 4 is under a year old and today it just snapped off from the band. I thought I just needed to replace band but the whole thing is broken.
-
Tejeev Patel
(@Pixionu) reported
@FitbitSupport No follow-up. Kinda sad.. no one could tell me what exactly was wrong. Seems you all follow a script and don't do ****
-
Larry Chick
(@lchick19) reported
Either the @fitbit app has issue or its the Ionic that has the problem. Can @FitbitSupport explain why after a run I get 2 diff time results for avg pace? Especially when one says more than any of the per mile pace?
-
Mark haviland
(@HavilandMark) reported
@FitbitSupport I am aware of this I informed you its out of warranty. My point is the issue was highlighted prior to you before i bought the device, it has been replaced once. It is and was not fit for purpose please send an address for civil summons
-
Paul Underwood
(@PaulUnderwood74) reported
@FitbitSupport Hi, My wife’s Fitbit Charge 4 has fallen apart where the strap meets the main part, can you see if it is still in warranty if I DM you here account name / login?
-
Ryan Wild
(@Wild1145) reported
My @fitbit has once again this morning decided to randomly disable the alarm I had set making me now an hour late... This is an exceptionally annoying intermittent bug they don't seem to want to fix.