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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (27%)
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Errors (24%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Rachael
(@Rachael21886191) reported
Just wondering if anyone can help me; I have a @fitbit versa 2, I've recently had to change my number and therefore got logged out of my @fitbit account after EVENTUALLY getting back into my @fitbit account my Versa 2 died- will not charge or turn on at all
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Charlie Latto
(@Charlie_Latto) reported
@FitbitSupport Hi, my wife's fitbit has stopped working, won't turn on at all. Bought in Nov 2019 (UK) so hoping still in warranty. It's an Inspire HR. Can't find the serial number but bought from Amazon and have the ASIN. Any chance of a fix or replace?
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Emke Mol 🌿
(@EmkeMol) reported
@FitbitSupport hi, it’s been over 8 days now that my claim to replace a broken strap was approved. When will you send it?
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Tim Johnsey
(@TimJohnsey1) reported
@FitbitSupport okay, now I am getting really pissed off. I have to message you on ******* twitter to get help with my Charge 5 that is DOA 3 hours in?
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sjoshi
(@5a5dc77481b64db) reported
@FitbitSupport my IONIC overheated and not working now. Loyal customer of fitbit since last 5+years, please help
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Justine Smithies 🏴🏳️⚧️🐧
(@JustineSmithies) reported
Just spent 2 hours trying to fix Julie's @fitbit Versa lite after it stopped working and updates kept failing but I got the firmware update to install eventually even when it kept dropping the connection. Tell you what though the @pine64 PineTime works everytime without issues.
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My Beer is Infrastructure Carolina Brew ✏️✏️✏️
(@deeplens) reported
@fitbit Do not buy this band. I bought one and while the band is in perfect shape, the little rubber loop which holds the band after the catch is cheap and breaks easily rendering the band unusable. Fitbit will not sell you the part, so you need to fork over another 30 bucks to fix it.
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Terry Chapman
(@terry4al79) reported
@FitbitSupport hello. I have a Fitbit Alta hr & it died today… I forgot to charge it.. now I can’t get it to do anything… help!
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Ted Bilich
(@TBilich) reported
Help @fitbit! I just got new Charge 5. giving Inspire 2 to son. When clear data on fitbit, it doesn't go to the "pairing" screen. Is there a good tutorial or other resource to COMPLETELY factory reset?
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pranav dubey
(@dubeypranav4) reported
from
Lucknow, Uttar Pradesh
Just when I was thinking of buying fitbit for my family... I recieved the worst customer assistance from fitbit. Few days back, my charge 3 stopped display all together. Customer support responded that they can't do anything as my warrant was 2 month expired. @fitbit @FitbitIN
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Aman Tewari
(@TewariAman) reported
@FitbitIN @FitbitSupport could you please help. I tried to preorder charge 5, my payment got deducted but no order was placed.
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Bob
(@StonkBoiSummer) reported
@FitbitSupport The Charge 4 has a know issue where the clasp meets the watch. The peice does not hold up to stress. Because failure will happen after 45 days Fitbit continues to sell the Charge 4
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fat rat
(@katrina_edtwt) reported
@FitbitSupport Shut ******** up
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Roy Williams III
(@connectedNOLA) reported
@FitbitSupport my notifications are not working on my Charge 4. I tried the troubleshooting tips on the website a couple times and still no luck. Any recommendations?
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James Edward Oxley
(@oxleyjames) reported
@fitbit @FitbitSupport Hey I've had 4 fit bits stop working after a couple of months recon it's worth trying the charge 5 or should I just accept the fact you make absolutely trash products?
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Sarah Baldwin Kontitsis
(@SarahBaldwin82) reported
@FitbitSupport hey guys. I was offered 90 day free premium trial and accepted it and the next day my credit card was charged for the year. Truth be told I’m not impressed. Can someone help? Thanks
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Pud2k
(@TheePud2k) reported
@FitbitSupport As a follow up, I tossed your piece of **** device in the trash where it belongs.
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Eirian Davies
(@eiriand73) reported
@FitbitSupport is there an issue with sending verification emails? Attempting to create account, verification email has not been received, requested numerous occasions.
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Emma Deeeeee
(@emmalouiseclay) reported
@FitbitSupport hi my Fitbit charges to 100% then drops to 0% as soon as you take it off charge. Tried to restore factory settings but still not working. Can you help ?
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Christina Carle
(@Cctina27) reported
Is there a glitch in the newest update for Versa Lite @FitbitSupport ? I’ve been dealing with mine not syncing and falling behind on time. Based on the Fitbit forums, it looks like I’m not alone. I’ve tried everything recommended, as it appears others have too, without success.
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Julia Q❤️
(@Julia31325983) reported
@fitbit Terrible product
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Bob
(@StonkBoiSummer) reported
@FitbitSupport The Charge 4 has a know issue where the clasp meets the watch. The peice does not hold up to stress. Because failure will happen after 45 days Fitbit continues to sell the Charge 4
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Maria Lacey
(@Maria_Lacey1) reported
Need help with #Fitbit #charge4 The screen has totally gone and I've tried turning it off, rebooting etc to no avail. The watch is still tracking to my phone though. Anyone know how I can get the screen info back? @FitbitSupport @fitbit
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Tim Cobb
(@timcobbpr) reported
@fitbit help. my watch has frozen and is stuck on Sept 23. Can't get onto website with my log-in to resolve
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Josh Blum
(@JBZ_diver) reported
@FitbitSupport I just bought my wife a charge 5 as a gift with the 6 month premium trial. Fitbit opened the premium under my account and support says we can’t cancel and give the trial to my wife. This can’t be true? Help!
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Carlos Morales
(@cmasm) reported
@fitbit & @FitbitSupport very dissapointed about your customer service I had a charge 3 that used to have a problem to sync and load new upgrades, after applying a workaround from your tech support the device is not longer, PLEASE HELP !!!!!
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Kumar Dheeraj
(@kedy4u) reported
@FitbitSupport @fitbit @FitbitIN so now it's going to be almost half of the month but my issue is not yet resolved by fitbit india customer support. Kudos to the pathetic fitbit customer service!! 🙏👏👍
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😑
(@DeeDaYeet) reported
I flushed my @fitbit down the toilet at work today. My clip fell. I quickly submerge my hand (yes, I did) and a millisecond before I reached it the POWERFUL industrial automatic flush spirited it way. It belongs to the sewer gators now.
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robert hair hole
(@billboy1i) reported
@FitbitSupport you watches are rubbish your customers care rubbish rude people. I have Fitbit. Charger and. He just. Did not want to know my watch is not working and he would not honeur the warenty .
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Barry H Flashman
(@BarryFlashman) reported
@FitbitSupport It is not a problem with my Charge 3, it is a design problem with the mono display