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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (36%)
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Device Failure (23%)
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Errors (13%)
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Online Features (11%)
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Website Down (11%)
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Sign in (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Coralville |
Device Failure | |
 Kerpen |
Device Failure | |
 Swansea |
Website Down | |
| Norristown |
Errors | |
| Walsall |
Device Failure | |
| Hungenroth |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Alison Bowyer
(@IlesMerlin) reported
@FitbitSupport my charger 3 screen is broken its got lines through it and can't read it. I've rebooted and changed clock face but nothing has helped. Can you please help. I bought it last June 20
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Oluwa Nartei
(@nii_nartei) reported
@FitbitSupport hey, i have vertical lines showing on my Charge 3 screen. I've tried rebooting, changing the clock face, and charging several times and it is still having those lines. Help?
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Sandra
(@crook_sandra) reported
@FitbitSupport my light is not working on my Fitbit charge 4 and can’t see a thing to get to the settings? I’ve only had it since December 😩🙈
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Karen Duff
(@starskii1979) reported
@FitbitSupport please help me get a refund. I have experienced the worst customer care of my life from you!
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crumpet
(@crumpet) reported
@FitbitSupport Hi, my app is up to date. I use an iPhone 7 and it’s on 14.4.2 of the OS. This problem has been happening for the past couple of months. Prior to that it worked fine.
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Jennifer Samson
(@arieswriting) reported
@FitbitSupport I tried to sign up for the 3 month free premium on my account and it charged me $12.99. I immediately cancelled and it won't refund me. Called the help line. They hung up on me after saying they'd transfer my call. Do I need to do a chargeback with my credit card?
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Alex
(@Amplefridge) reported
@FitbitSupport Worst customer service now you are google. Hate it. Hate the company.
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DJ Lady S
(@DJLadyS) reported
the charger for the @fitbit is sooooo trash!!! Tells me that it’s charging to find out it never charged overnight. Soooo annoying. Fix this!! @FitbitSupport
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Eileen Marie
(@EQZAK) reported
Just tried to sign in to @fitbit Women’s Health Tracker but at age 57 apparently my health is irrelevant?
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EL
(@ethan_hjlim) reported
@FitbitSupport I got a replacement Fitbit Ionic last April 2020 but now May 2021, merely used it for a year and again it’s broken?!?!! How’s that possible?
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eternal optimist
(@dettybo) reported
@FitbitSupport why is my charge 4 losing GPS about ten minutes into any activity. Notification that says its lost GPS. Having to use the fitbit GPS which is draining my battery. It used to work properly. I know this is an issue & not just my fitbit
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James 🌶. Benson
(@jimothybringus) reported
@FitbitSupport more and more people are having issues with the sudden battery drain of Versa 2s. I, and hundreds of others, have tried to raise awareness of the issue. We are being told it's our issue. I've tried DMing with you all and have been dismissed.
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Sandra
(@crook_sandra) reported
@FitbitSupport my light is not working on my charge 4 😩 only had since September. Can’t get to the settings as can’t see anything on the screen..any suggestions or do I need to take back to the retailer?
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Rakesh Patra
(@rakesh3333patra) reported
@FitbitSupport its been a tough job to reach to you for support, from last 3 days m not able to contact customer care via any means. Plz help
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Kelly L.
(@klynnh0321) reported
Finally got my Fitbit back after not having it for two weeks. I must say, @fitbit and @FitbitSupport were awesome to work with and replaced my device for free when it had a malfunction. Shout out to them today for awesome customer service and issue resolution.
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Alex
(@Amplefridge) reported
@FitbitSupport why did you sell our to Google? You have gone down the drain in terms of service quality
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Mary Catherine ☕️🍷👩🏽🦯
(@drinkmorecoffee) reported
from
Arden on the Severn, Maryland
Despite the fact a @fitbit representative actually admitted to me on the phone that he could see that my device was not holding a charge properly, they are refusing to replace my device because it is out of warranty. This is been an argument issue. #poorcustomerservice
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KayDeeNOLA #MaskUpLa
(@KayDeeNOLA) reported
@FitbitSupport @jimothybringus I had the same issue after the update. Now my Versa 2 is completely dead in less than 2 years!
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gail masters
(@quail1970) reported
@fitbit Customer service on a faulty Versa 2 is poor. 1st watch lasted 9 months, replacement 5 months, replacement 6 months, now 8 months later the same issue of battery won't last more than a few hours after fully charged. They do not accept there is an issue with Versa 2.
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Alex
(@Amplefridge) reported
@FitbitSupport @rakesh3333patra Your support service levels have gone down the drain since google took over
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Marta Bartoszuk
(@BartoszukMarta) reported
@FitbitSupport Hi. I just got a notification on my fit bit app that my email has been changed. When I looked at my account setting my email address has been changed and I did not request this change. I cant contact live chat as I'm unable to sign in. Please help.
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Dead Randy 🇨🇦
(@DeadRandy) reported
@FitbitSupport It's not possible. Heartrate monitoring is so inaccurate I can't even guess at how my workouts are going. Online chat failed to fix it, so sent to email. After many emails telling me to do exactly the same things and fixing nothing, they quit responding. Device is worthless.
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Going4Broke
(@LostTradr) reported
@fitbit How about you fix your return/warranty policy so it stops screwing over your consumers. Horrible policy with customer service and supervisors that have done nothing but make the issue worst and then not take responsibility for it.
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Martin Kinsella
(@wexfordmartin) reported
@FitbitSupport Someone has fraudulently changed the email address associated with my account, I am now locked out of my own account and am left with a fancy looking digital watch. Can you please help me!?
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Animal Chrissing
(@WootiniGG) reported
@FitbitSupport But I'm running along the same route where the GPS has no trouble tracking me when I'm walking. That's what's confusing me. 🤷
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rachel domagalski 👩💻🛰️
(@MersenneTwisty) reported
**** it, using @fitbit as a backup logging service
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Alex
(@Amplefridge) reported
@emmanolers @FitbitSupport They often just stop working. It's a known problem. They usually just replace it. I have had 3 and I'm waiting for my fourth replacement but since they became google, it's been really difficult.
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KayDeeNOLA #MaskUpLa
(@KayDeeNOLA) reported
@FitbitSupport @jimothybringus I had the same issue after the update. Now my Versa 2 is completely dead in less than 2 years!
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Linda Van den Akker
(@AkkeVanden) reported
@FitbitSupport I have spoken with your support team several times and they’re all very nice and try to help. However, there is no green light on the back of my versa and my heart rate doesn’t record. Very disappointed
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Laura K
(@K4NARSKI) reported
@FitbitSupport I have had my Charge 3 since September 2019. Less than 2 years is not that long. As of today there are lines running across the screen. This is disappointing, as I have no hardware damage to the device. This seems like a common problem. Warrants more than discount