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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (32%)
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Online Features (20%)
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App Crashing (20%)
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Sign in (12%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Lelam
(@Girl36Lee) reported
@FitbitSupport hi, #my Fitbit has physically broken. A black part has broken off from the tracker? So I can’t wear it
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Rachel Flynn
(@raatchhh) reported
Officially switching from @fitbit to an @apple watch. Too many glitches with the Fitbit software and terrible quality of hardware. I’ve had my charge 4 for one year and the band has broken twice. Plus, the app keeps telling me I burned 1500 calories in an hour.
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John Ryan
(@johnryanpb) reported
@fitbit- can not believe how poor the Fitbit support and customer service is- my wife had a 1 year sub taken after a free trial following buying one of their watches and they say 'talk to APPLE' - stay away from Fitbit
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Suzanne 🇬🇧🇪🇺💙🇺🇦
(@knittynora62) reported
@FitbitSupport I didn’t bother doing those steps, having done them dozens of times since 2015 with various #Fitbit devices. I didn’t see much point seeing as I still haven’t had a reply to the latest email I sent with a case number regarding an ongoing issue.
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Anatchuv
(@anatchuv) reported
@FitbitSupport Hello Fitbit. I received a blue strap for a Charge 5 and it di not meet my expectations. I want to return it. I order direct from you online. I live in the UK, for want of a better world. Can you help??
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Joanne Perkins
(@camcjay) reported
@FitbitIonic STILL waiting for my refund after I registered over 3 months ago and was told it would take 3-6 weeks and no one @FitbitSupport seems to be able to help
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MIKE FURR
(@MFINFLAG) reported
@FitbitSupport Thanks tried all those fixes. Not responding. Only thing that consistently works is the watch. Heart rate is blank and not responding. I'm wearing my German on one hand to compare. (both arms as well) not working. Kindly help or advise how we can replace or send for service
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Mark Messinger
(@MarkMessinger) reported
@fitbit Thanks for the reply. Here's my point, though: I'm on vacation. Monkeying with my Fitbit, to get it to acquire the correct time, shouldn't be part of my travel plans. Neither should searching your support or community forums. Please fix the problem so we don't need this dialog.
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Lindsay Allyson
(@lindsay_allyson) reported
@FitbitSupport is the app down right now? Haven’t been able to get it to open today
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Rachael
(@_XRachaelX_) reported
@ZoeJane77 @FitbitSupport That’s absolutely disgusting what terrible customer service. I’ve asked multiple times for an email to complain and they just ignore that part of my comments. It’s making me so annoyed. I did find an email for the Ceo so I am probably going to email them but I won’t get a reply
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Alfredo Lopez
(@deejayfai) reported
@FitbitSupport Yes, that is how I restarted the Charge 5. I called support and all they said was "we're working on a firmware update to fix the issue." I've seen reports that this has been going on for months now. What gives? #fitbit #fitbitcharge #chargingissues
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Rachael
(@_XRachaelX_) reported
@ZoeJane77 @FitbitSupport They are the absolute worst don’t seem to care about long term customers. They definitely don’t read messages properly either and just repeat the same thing back
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Tania Maria
(@TFonovic) reported
@fitbit can anyone at your company help me? Please send me a dm!
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Natalie Watson
(@natalie_awatson) reported
@FitbitSupport It is up to date, this is a known issue on Fitbit forums and multiple reviews on the Google Play store for your android app.
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Joe America
(@JoeAmerica9) reported
@fitbit @FitbitSupport @FTC Fitbit should be ashamed #datamining #wallet shoved down your throat daily & attached to reset button on purpose & GPS toggled off but pops every time I move pops #hackersdream absolutely NOTHING should be on this device that a user IS NOT ALLOWED TO DISABLE
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bill geary
(@billgeary9) reported
@FitbitSupport Fitbit Ionic Recall…I elected to return my Ionic watch for a refund so I could take my time researching replacement. Watch returned approximately 9 weeks ago, but refund has not been sent. Told refund would be sent within 3-6 weeks. Need help and how to escalate?
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Mr Dracula
(@mrdracula906) reported
@HowatClint @FitbitSupport Hey @HowatClint So according to my understanding the step one is done and the ionic got disabled but no confirmation regarding the same right? If this is the case I'm with the same problem. My ionic got disabled and I completed the recall successfully, but no confirmation yet.
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Lauren Johnson
(@lozzaeva) reported
@fitbit just had the worst ever customer service experience with you guys! I’ve been a loyal customer for over 7 years and that’s how you treat us! I’m genuinely flabbergasted
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Christina MH
(@iamjobqueen) reported
@fitbit @FitbitSupport Returned fitbit iconic as part of recall. Was received by you 4/6. Fitbit claimed I was issued payment end of April. Never received it. Have called 7 times looking for payment since. I want my money. Terrible customer care. Please follow up with me.
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Sai
(@psychalv) reported
@fitbit Hi! I was unexpectedly charged for a subscription I have been trying to cancel. Could you help me with this?
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Laura Jane Stacey
(@EllejayStacey) reported
Help @FitbitSupport ordered Charge4 from @FitbitUK site via @Vitality_UK, said two day delivery, but still not dispatched 3days later. I leave the country for work in under a week, will it arrive or do I need to cancel order and get something else? Can't find phone number online
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Karl B
(@karlbardsley79) reported
@FitbitSupport please help my Charge HR has gone into some sort of update status with a white black box. Its still flashing greena t the back but wont turn on and unable to reset
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Hides
(@Hides25614835) reported
@FitbitSupport @FitbitUK not even a year old and now replacement Fitbit Charge 4 has broken in exactly the same place as the original one ..surely they should last longer than a year!!!
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MIKE FURR
(@MFINFLAG) reported
@FitbitSupport New Charge5, stopped reading heart rates and not communicating to phone. Please help, and how can we return?
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Liz McLeod
(@LIZintomeSPEAK) reported
@lotsford @fitbit at this point i think they just issue monopoly money. this company is a joke.
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John Ryan
(@johnryanpb) reported
@apple, #apple as @Fitbit seem to thing sub issues are your problem- can @apple help us in this issue with an unnotifiry Prenium renewal for Fitbit
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Mark Messinger
(@MarkMessinger) reported
Note to @fitbit: Fix the rudimentary problem that prevents the device from acquiring the correct time when syncing with the phone. My phone has the correct time and the app is set correctly. Why, days after my arrival in a new timezone, is the device's time still incorrect?
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Joanne Unwin
(@unwin666) reported
@FitbitSupport Messaged my email address as logging out etc didn’t fix the issue. Thanks for the support
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Natalie Watson
(@natalie_awatson) reported
@FitbitSupport @fitbit When are you going to fix the food tracker in the app? It's been broken for weeks. Contacted you end of May and told it is being looked into but now at and of June still NO improvement. Seems like you don't actually care that your product no longer works?
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Joe Abrams
(@JoeAbrams1) reported
@FitbitSupport I need assistance on my claim 45783060. I have tried Fitbit support via phone and email. This Fitbit was purchased on 9/21/2021 and stopped working on 6/15/2022. Please help before warranty expires.