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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (47%)
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Online Features (18%)
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Errors (16%)
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Website Down (11%)
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Device Failure (5%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors | |
| Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Thomas
(@iangt1023) reported
Fair play to @fitbit @FitbitUK responded well to my complaint and tweet, credit where it is due. Should not close down channels of engagement with customers but we are now talking. Let’s see how the support goes, usually Fitbit support is good. Fingers crossed
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Simon
(@SimonEatsFood) reported
@FitbitSupport my account this no longer syncing to @StravaSupport seems to be a wide spread issue. When will this be fixed?
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Char
(@trollingalongx) reported
@fitbit how do I find out if my watch is still under warranty? I don't think I've had it a year and it's not working properly!
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Lady Andi
(@aandii_madiba) reported
@FitbitSupport Hi team. My fitbit no longer vibrates. I've set the vibrations to strong and checked the do not disturb and sleep modes. They're both off. I don't know how to fix this
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Oisin Hughes
(@MichaelOisinSG) reported
@fitbit the interoperability between the Pixel 7 pro and the Fitbit sense 2 is poor. When it does pick up the steps there is a 20% difference in step count. I bought the Fitbit sense 2 because the Pixel watch isn't available in Singapore @Google Do more testing !
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Cooper the Pooper 🐰
(@CooperDpooper) reported
@sweetnftstuff @fitbit @FitbitSupport How can you help me?
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Jesus Sura
(@_JesusSura) reported
@FitbitSupport @fitbit My Recall Registration – Reference 2022053001463892, can you please help me? OR ENABLE AGAIN MY DEVICE? I WANT TO USE MY FITBIT DEVICE OR GET MY REFUND TO BUY A NEW ONE, THANKS
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🚫anti-oligarchy
(@letitblc) reported
@fitbit @fitbit I will be encouraging as many people as possible to not renew or use your product, advertising your product on a platform who’s CEO is actively attempting to help stage another coup with a ******/insurrectionist.
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Doreen Samuels
(@Doreen_Samuels) reported
@FitbitSupport - my Versa refuses to synch with my iPhone. Help please
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MAXMVP#1
(@randomaxfan) reported
@fitbit Vettel down bad
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Ravi229815
(@ravi229815) reported
@FitbitSupport My fitbit ionic recall refund through Google play code are not working .it's been 5 month . Your customer care service is not responding .
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Revelations1776 🇺🇸🇵🇱
(@revelations1776) reported
@FitbitSupport Do you guys always steal overnight shipping money and then not even send a device that's ordered? According to my order status for a Charge 5 and replacement band they have both been delivered a day late! Oh just one problem. There's no Charge 5! What a joke.
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@rudydoesbooks@zirk.us
(@RudyDoesBooks) reported
I just saw that @fitbit is part of @Google now. I can’t believe I finally caved and bought one two months ago. I was already concerned about my #privacy, but finding another slim fitness tracker was impossible. My device is going in the garbage now.
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Nick Motora
(@NickMotora) reported
@fitbit ACTIVE ZONE MINUTES doesn't display the heart rate graph for a swim. Anyone else having this problem. Was working fine then stopped. Then the historical data disappeared as well? What gives?
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Miss Janice Henderson
(@chicklets_1999) reported
@FitbitSupport Nope, it stopped. But is there no way to trigger a restart from the app? Something to consider in the future. All my alarms kept going off and I couldn’t turn them off from the glitch, which was very distracting. I was surprised that a sync didn’t fix it.
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Anona Miss
(@Femanonymously) reported
@fitbit I'm never buying your **** as long as you advertise on Twitter. Go to hell.
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Manuel Castro
(@MCastroUNED) reported
@FitbitSupport New issue with my FitbitCharge5. No reaction to any touch. Now when I put the fitbit in the charger cable it starts the logo but nothing more happen, and when removed it goes off. I can push the button of the cable but nothing happen as the logo is on. What to do ?
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huehnerknie
(@huehnerknie) reported
@fitbit Hi Fitbit team, I do not have a ticket with your support. I am following all the advice in the article you shared. I am sure you are aware this is a well known problem raised by many people. So is Fitbit planning on fixing the incorrect kcal counting for exercises/activities?
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Cheria STANDS WITH UKRAINE
(@Cheria63) reported
@FitbitSupport. I just purchased a Sense 3 but it’s not keeping time correctly. It only changes when I sync it with my phone. Help please.
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Jerry
(@Jerry_megatron) reported
@FitbitSupport @Google dunno why my @fitbit versa 3 which is less than a year old can't hold charge for more than 6 hours. All features turned off including rise to wake. Please help.
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Neeraj Sharma
(@NeerajSharma_08) reported
@FitbitSupport , I have versa 2 which shows "Unlock with your phone" Prompt. Upon going over fitbit community pages I don't See any option to get rid of this message in Fitbit App on my Android phone. Could you please help?
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⊥ᴚƎʞ,o N∀Iᴚq
(@ElTech0) reported
My @fitbit just told me to sit ******** down i walk too much today…
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Maria
(@Mazzyrocks8) reported
@FitbitSupport hi, there's a problem with my Fitbit Sense charging. On the charger I can see one of the 4 pins is down and no longer springy. Can you advise?
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Milan Verma
(@MagicalMilan) reported
@fitbit need help with ionic recall refund. Stuck from september 2022.
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Paul Leonard Kersey
(@PLKerseys) reported
@FitbitSupport we need music controls and more updates to fix the bugs in the versa 4 and sense 2
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BemBem💉💉 💉
(@OrdersBem) reported
Just bought my first @fitbit today and I'll unfortunately will have to return it. The damn wrist band is too ******* small....does it cost do much to make longer bands? WTF!! I tried other brands before and they are all short but at least I was able to put it on but not this one
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Anona Miss
(@Femanonymously) reported
@fitbit Stop advertising this dog **** to me.
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Mike
(@Mikethemoonman) reported
@fitbit How do you trash your account?
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Jon Hudson
(@MickelsPickel) reported
@fitbit Bad advertising
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NY State of Mind
(@obscurement) reported
@FitbitSupport It'd be nice if your Customer Support "24-Hr Chat" didn't just go to a non-existent page. I shouldn't have to go on Twitter and yell into the void to get a response. I paid more money to get a device that only worked for a month. My #AppleWatch worked for YEARS w/ out a problem