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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (29%)
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App Crashing (22%)
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Online Features (18%)
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Device Failure (15%)
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Website Down (12%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Alexander Dean Music
(@AlexanderDeanM3) reported
@FitbitSupport You haven’t identified it you were told about it. ******* fix it.
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Paul B
(@PB10_Brady10) reported
@FitbitSupport Your issue fried my Ionic and you take down my tweets when I mention it.
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Libby Cherry
(@MaddLibbsxo) reported
from
Olney, Maryland
@fitbit is the worst no one at @FitbitSupport can help me. App won’t let me log in had to change my password on desktop I did all the trouble shooting and still nothing. It’s been hours with no help. Website down call center no one answers. Should have gotten a iwatch
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Donaldtrumpismybitch
(@Donaldt91405081) reported
@FitbitSupport why don't you post your outage on your website so it isn't a freaking mystery. I just got a pop up in the app about the outage after dicking around with the Bluetooth pairing for 30 minutes. Your IT team and coders suck
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Paul B
(@PB10_Brady10) reported
@jackieshoes @FitbitSupport IT FRIED MY IONIC!!! And they take down my tweets when I mention it.
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DroidNet
(@prudden_adam) reported
@mailorderninja @FitbitSupport I've had a Fitbit for a year now (not as much experience as some others) but I have had no technical issues with it at all, This is the first time the service has been down in my experience.
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Funwithsharps
(@funwithsharps) reported
@mailorderninja @Abbie_thfc @FitbitSupport The rare times that it was working, I liked it. I got sick off all the uninstalling/resetting/rebooting after every update. Posting to the help forum didn’t get answers. Now my comments are deleted when they weren’t harsh or inappropriate. They don’t want the deletion comments up
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Gavin Lee Reed
(@GavinLeeReed1) reported
@FitbitSupport any closer to solving the issue I can't log in or pair my ionic
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Yohance Trice
(@YohanceTrice) reported
@FitbitSupport it would also be nice if you all would have updates as well about what your doing to fix the issues your customers are experiencing
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Almos Gabor
(@gabor_almos) reported
@FitbitSupport I blame their software design for this. Everything relies on the online account, but the data is still distributed across several devices (tracker, scale, phone). These can't seem to agree on how to merge data after getting out of sync when offline, leading to loss of data.
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Monika N
(@MonikaNiemiec3) reported
@mailorderninja @FitbitSupport Seems like an issue with every single update or fix. That’s not a service what I paid for!
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Just Jenn
(@MrsGeminiStarz) reported
@mailorderninja @FitbitSupport This isn’t the first time. Go get an Apple Watch. This should have been a high priority issue resolved in less than 24 hours. It’s been longer than that. Took them a whole day to even acknowledge it was their issue.
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Aashams
(@Aashams_Jaison) reported
@FitbitSupport I got a versa 3 today. But the app is continuously crashing now. I can't even connect it. Can somebody tell me did this happen today or did I made a bad choise??
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Monika N
(@MonikaNiemiec3) reported
@mailorderninja @FitbitSupport I’ve been with Fitbit for 5 years and my patience it’s now over. I had few Fitbit trackers, replacements, upgrades on more expensive ones and non of them last longer than a year! Now waiting to resolve an issue with my versa which died yesterday! Again!
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Lynda Jennings
(@walkermac) reported
@FitbitSupport On Facebook, gotta reply that Fit bit is having trouble with servers. Look at Facebook, many, many people are complaining they cannot synch. This has been all day
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Rosie Hickling
(@RowXee) reported
@FitbitSupport I've only had my Versa 3 for 4 days and checking my sleep score after waking up this morning@8am GMT it wasnt working properly. Spent hours trying to get it to sync, only to find the server is down. Hope you guys can fix it soon. I'm sure you have everyone on it!
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DorothyHL
(@DorothyOakey) reported
@FitbitSupport Communication is terrible. I have been checking and rechecking my password, Bluetooth, deleted the app and reloaded etc etc. If they had communicated that they are experiencing problems I would not have needed to do any of that!
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💜 Lucia 💜
(@LuciaPotter123) reported
@jackieshoes @FitbitSupport Agree 100% I often have syncing issues I assumed that was the problem so installed app, Bluetooth to forget my versa 3 etc only to find out they've gone down! Terrible service could easily have put an alert on the app! BTW Fitbit not impressed with constant sync issues either!
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Clive Sinclair
(@clivesinclair) reported
@CoachTryonPE @fitbit Their servers are down
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WeepingAngel
(@palawalla1) reported
@FitbitSupport When will there be an update? How much longer will this outage last?
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Natasha Carr
(@natashaMcarr) reported
@FitbitSupport I'm really disappointed Fitbit has so many technical issues. It's really getting to me now. I uninstalled the app and reinstalled it and now I can't even log back in. I'm BEYOND disappointed with this app! Put some money in the app and develop technology to fix these issues!
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Claire Pawley
(@cupcaketastic) reported
@FitbitSupport Is there an ETA to fix - a bit miffed to have taken delivery of my new Sense and now can’t use it as can’t set it up
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RogerLester
(@Roger_Lester_) reported
@MaddLibbsxo @fitbit @FitbitSupport No ****, such a shabby service.
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chesterghost
(@chesterghost) reported
@FitbitSupport what’s wrong with the app today ?! I’ve reinstalled it can’t set up the kids ace 2 as soon as you switch to kids view it crashes the app ! Also buggy and so slow . Help appreciated
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Just Jenn
(@MrsGeminiStarz) reported
@drguildo @adamwbb @FitbitSupport Exactly. There’s even a link to click on in the app when syncing fails that tells you it’s YOUR problem. If other tech company can add a banner to their page when experiencing issues so could Fitbit.
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Mark Hamilton
(@MidtownRunner) reported
@FitbitSupport Be more proactive in alerting your customers in the future. Damn! A lot of time wasted trying to fix my connections
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Yohance Trice
(@YohanceTrice) reported
@FitbitSupport also it would be nice if all of your agents had the same consistent message some of your agents are telling people it's syncing that is the issue when in fact it's your server that is affecting people's Fitbits
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Elaine Bliss
(@elaine_bliss) reported
@FitbitSupport Disconnected my verse 3, wasn’t able to reconnect it but have now been able to. Still can’t add food to my tracker though. Is that also part of the issue?
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Sharon
(@SharonieSF) reported
@Fitbit not syncing this morning. Called @FitbitSupport (877- 623-4997) and was told they are having an issue with syncing. Gave me a case # and said hoping it will be fixed in 2-3 hours.
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Theresa Lockwood
(@36NJSail) reported
@FitbitSupport ... are your servers down? Can’t sync charge 3 to my app...