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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (29%)
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App Crashing (22%)
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Online Features (18%)
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Device Failure (15%)
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Website Down (12%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Joshua Morgan
(@josewa42) reported
And NO CHARGER!!! WTF @fitbit
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Blkberry99
(@blkberry_99) reported
@dishumor @fitbit @FitbitSupport 100% agree I am on my 3 fitbit in 5 years after 2 years they just die. And the only thing fitbit support does is help you buy a new one... On to a new fitness tracker... becausr I am tired of this cycle of short lived devices.
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the ghost in the corner of the room 👻
(@70sGhostChild) reported
@FitbitSupport Hi, my Versa 2 has stopped syncing to the app and I can’t tell why. Can you help?
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Tee Khalifa 👑
(@kingtigr3ss) reported
I hate that my Fitbit not working. That thing managed my health progress mannnn. My screen doesn’t work and does hold a charge. @FitbitSupport this my second one with the same issue.
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pushpak laddha
(@pushpakladdha) reported
@FitbitSupport Got shipping label Fitbit Sense. Thank you for that. In my experience,@Fitbit always sent device and then asked for customer to return..Looks like they stopped trusting customers. Not trusting customers is bad strategy. Costco Vs Bestbuy. Its hard. Waste of money
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Willem DaFOMO(cc) 🇨🇦 ϕ
(@BudLatanville) reported
@Apple @fitbit ** I know that it's an interface problem because the side button on my 1-yr old Versa 2 failed a few months ago, and i get stuck in settings modes with no way out but to let the battery run out, then re-charge the watch... #UXFail #UIFail
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gagashead
(@gagashead) reported
@fitbit I was given a Fitbit Versa 2 in Dec of 2019. It got stuck in a boot loop 2 days ago and your support wasn't able to fix the problem. The only alternative offered was to buy a new one w/a 35% discount. So, you're devices are only supposed to last a yr and a half? #fail
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Be Julia
(@BeJulia2) reported
@FitbitSupport hey, my fitbit has been having trouble synchronizing since Saturday. I‘ve never experienced that before. Please help!
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Zenith77
(@_Zenith77_) reported
@fitbit **** you and your piece of **** products that purposely stop working after 2 years.
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Lesli the Librarian
(@z674) reported
.@FitbitSupport Your stupid app sucks. It keeps eating my hours walked & makes it look like I'm not meeting my goals. Why can't you fix that?!
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Erica Zornes
(@ebzornes) reported
@tabbyrani @fitbit Happens all the time. Their products are trash.
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Barry williams
(@Redbwilliams) reported
@FitbitSupport I messaged on Saturday for some advice about my Fitbit and was asked my email but no one has ever got back to me. Can you please help
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Katie Clemency
(@KatieClemency) reported
@FitbitSupport Just had a ludicrous interaction with a Fitbit “advocate”. Bcuz old tracker died, purchased new one -p supposedly with 35% off. Bcuz setup for codes was hard to see and they only work in limited time frames didn’t apply. When I called for help got BS
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Joshua Morgan
(@josewa42) reported
So @fitbit I returned my Charge 4 due to a defect, and you replaced it.... Kudos! However, you also had me return the band with my broken device. Can someone explain why I didn't get a band with the replacement?
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Ben Durrant
(@BenJSDurrant) reported
@FitbitSupport Jeez do you guys even listen to yourself? And you wonder why people are complaining? I just said that it was frustrating that I have to contact DHL myself, your response wait 10 days then contact DHL. Unreal Amazing how poor the service is now.
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gail masters
(@quail1970) reported
@fitbit please can you respond to my messages regarding poor service for my Versa 2.
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Andre Morneault
(@andremorneault) reported
I will caution my followers into buying a @fitbit Versa 3: 1. HR zones don't work, never have, only got canned responses from @FitbitSupport. 2. Floor count is broken for alot of users, they won't acknowledge it publicly but @FitbitSupport confirmed to me. No plans on fixing it.
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Matus Coranic
(@MCoranic) reported
@FitbitSupport Hello, I am trying to add a debit card to my wallet but I keep receiving message "Error sending commands to versa 2(AB0290000 A3026985). What does it mean?
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james creasy
(@jamescreasy) reported
@FitbitSupport please help. I bought my wife a Fitbit Ionic watch. The strap broke and tried replacing the watch with the replacement strap in the box and now doesn’t hold together at the hinge. Basically my wife can't wear her watch. Please help
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Unali Patel
(@unalipatel) reported
@FitbitSupport received the worst customer service. My Fitbit broke after 1 year you sent my another faulty product with no one in your customer service team or supervisors offering adequate support to resolve this! I won’t be buying Fitbit or recommending it every again!
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Subhra Arabinda Mohanty
(@subhrarabind) reported
from
Bhubaneshwar, State of Odisha
@mishra_baibhav I had a @fitbit watch. Unfortunately cracked the glass in a fall. Had to run around for a replacement. Finally had to throw it to the back of my garage. Problem - lack of service center.
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clove
(@Cheryllove77) reported
@sammynicnic @FitbitSupport its the fitbit! same problem - done all the trouble shooting - now I have to send it back to them and in a week to 10 days they will tell me how to order a replacement!
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Ben Durrant
(@BenJSDurrant) reported
@FitbitSupport The trouble is, I purchased this as a gift based on the excellent support I received with mine. You have not improved the services.....you have made them worse.
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Erica Zornes
(@ebzornes) reported
@tracey_carolan @FitbitSupport Following....interested to see what they say. I’ve had my Versa 2 less than 90 days and they told me how to “fix it” but 15 days later nothing :-)
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pushpak laddha
(@pushpakladdha) reported
My fitbit sense losing battery every 2 days... Its just 4 months since bought? Tried contacting @FitbitSupport no help.. Want me to go back to retailer.. Not at all happy with support and help..
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a mc donald
(@antoneyz) reported
@FitbitSupport Hi, I am owner of charge 3, I continuously have trouble getting the device to sync, it says there is no internet, "To Fix It". I go Around and back but still it says I didn't use the device today. Its software problem that you should be able to fix with an update
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Idaho Liberal
(@idaholiberal) reported
@fitbit your Charge 3 is garbage. I've gone through 2. The 2nd one lasted under a year. Tech support confirmed it wasn't a simple issue, said to get in touch with warranty department. Warranty department says our 1-year warranty doesn't cover it. Bought it June 5, 2020.
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Ben Durrant
(@BenJSDurrant) reported
@FitbitSupport Thanks for looking into this, seems the issue is it is stuck with DHL. Your response of my having to contact them is frustrating. I am still waiting to hear back. A warranty replacement should not take this long. My faith in the fitbit brand is now completely gone.
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Helen Climance
(@Bakerbikerchick) reported
@FitbitSupport Why can you not help me.30 us emails same response I just want what I was promised brand new
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Marcus 🦇
(@CanusMiler) reported
@FitbitSupport Thank you. This has been requested for about 6 years now in forums and continuously shut down. Curious why? I know 15 year olds that make apps with dark mode if need help