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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (42%)
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Online Features (20%)
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Errors (17%)
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Website Down (11%)
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Device Failure (7%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down | |
| Virginia Beach |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Michele Schrotter
(@MASchrotter) reported
@FitbitSupport Customer policies are terrible! Devices break, then a discount code provided doesn't apply to the sale price on the website anyone can purchase the device for. No assistance for a loyal customer. No one has authority to make it right. Which brands are better?
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MHD
(@Hamzeh1Mhd) reported
@FitbitSupport I am trying to fix the time on fitbit versa 3
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clg
(@clgeiger01834) reported
My @fitbit Flex 2 cracked, not charging. 8 years of great service. R.I.P. I guess. Sad. I'm in the market for a new one, but, Amazon has them listed for 200 bucks-ish, wtf? Discontinued? Crowdsourcing: Low profile, not a big watch display. SIMPLE. Your suggestions?
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Emily Laughren
(@EmilyLaughren) reported
I am, once again, dealing with a broken @fitbit @FitbitSupport
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Street_Professa
(@StreetProfessa) reported
@huddie71 @FitbitSupport @ChristosKonst17 I got a new charge 5 from fitbit and still the same problem... have a samsung tablet that i could pair with it and it works fine... also tested my Flip4 with other devices with zero issues.
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Tonja Hetrick
(@PhoenixRisingTH) reported
@SamsungMobile @Fitbit You guys have known there were compatibility problems with your product and Android OS13 since the BETA version came out. Y'all should have been working together to fix it. Instead, you waited for someone else to do it, and nobody did. Shame on you both!
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Blaine
(@PopIt4_Beezy) reported
**** @Apple they know how to ruin customer loyalty. How do you just change up your OS to phase out older products? Lol yo @Garmin and @fitbit I’m bout to make the switch
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Victoria Mallinson-Belsham
(@MallinsonVicky) reported
@FitbitSupport I have been waiting since the 23/08/2022 for my refund numerous calls to refund centre and DM sent and escalation raised in November still nothing, was told an issue in summer meant a whole batch of payments missed, not good enough.
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Sharia 🇹🇹 (she/her)
(@Sharia69892757) reported
@fitbit when is the syncing issue with Android 13 going to be fixed????????
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DeeRich
(@DeeRichDoHo) reported
face of my Sense popped off for no reason. others w/ same problem. unfortunately I’m 90 days past warranty…this is my 2nd FitBit that has failed. @fitbit offering a 35% discount to purchase a 3rd device. had Ionic that was recalled. should I give up on @fitbit ? @FitbitSupport
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Gwyn Morton
(@gjmorto) reported
@FitbitSupport my free premium trial is not up and this fitbit luxe is not working. I have pushed the button 3 times on the charger. I have disconnected it from Bluetooth and at this point I am close to being done with Fitbit, do you have any suggestions?
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JoAnna Foyle
(@jfoylenyc) reported
@Sharia69892757 @FitbitSupport Yes! They told me they are aware of the issue w Android 13 software release (I downloaded yesterday morning and that's when my Fitbit stopped synching) and to sit tight - they are working on a fix. Customer support had told me to mail it back, so ignore that guidance. 🤞🤞
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Rachel Thatcher
(@RaychKings) reported
Hey @FitbitSupport , I bought my mum a Fitbit for her bday in October however it has suddenly stopped tracking her sleep and we've tried everything to get it to work again but it's not working. Can you please help? Thanks, Rachel
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Riddler
(@Riddler83843) reported
from
Moscow, Idaho
A lession in how to not run a help desk courtesy of @fitbit. Fitbit botched a code upgrade that broke the Charge 4 on Samsung Z-Series phones. Their solution? Replace phone with phone from a different vendor. Not happening. Do better, Fitbit.
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Sophia S
(@alliterate) reported
@FitbitSupport @fitbit @FitbitUK Hi. My Charge 5 hasn't responded all day, and this evening I saw on the app that there's a firmware update but I can't run the update because after trying a restart, my device is now vibrating continuously with a blank screen. Please help!!
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Riddler
(@Riddler83843) reported
from
Moscow, Idaho
If the "official" solution to a software problem is for your customer to replace a $1,000+ phone, then it's time to revisit my use of @fitbit and @Google hardware in general. Absolutely poor response from the support team.
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el niño sin amor
(@GallosPole57) reported
from
Fort Lee, New Jersey
@FitbitSupport the screen is broken on charge 5 and I got it just a few months ago
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Lil Boy Chris
(@bocosoco) reported
@fitbit Already restarted and it will no longer connect to phone. Screen is just flashing and now working. Not cracked but just not working.
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626Photo
(@626photo) reported
@FitbitSupport since the firmware update my Versa 2 will not track my sleep, help
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kidt
(@kirbytran) reported
@Jaztvs @FitbitSupport Same problem here too
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Sharia 🇹🇹 (she/her)
(@Sharia69892757) reported
@FitbitSupport is the syncing issue for updated Android phones fixed yet?
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Sharia 🇹🇹 (she/her)
(@Sharia69892757) reported
@FitbitSupport When will you start refunding folks for a product that's now defective? I was told I can't be refunded because it's an "internal issue"?
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Jinty
(@intl_jane) reported
@FitbitSupport my android phone updated its software on 5 Dec, and since then, my Charge 4 won't sync. Any idea how to fix this?
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odi
(@owengrieve1) reported
@FitbitSupport @rrrbdb Why bother, you can't help
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Vipin Gupta
(@vinu_gupta_80) reported
@fitbit @FitbitSupport Hello Team, I have fitbit charge2 watch , its display not working, can you please suggest how to get it repair, its out of warranty. Thanks.
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Matt Malin
(@mattmalin) reported
@FitbitSupport the app (android) has an issue with the sleep schedule chart - rounded corners extend well past the actual time so the peaks of the bars don't represent the time spent sleeping. It's incredibly hard to read meaningfully! The other charts don't have this issue.
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Love.Life.Be.Free
(@MaxartsM) reported
@fitbit Thanks for nothing. You guys are terrible. #cheap #shittytech #Wearables
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Jon furney
(@jonfurney) reported
@fitbit @FitbitSupport @FitbitUK if I don’t recive my refund by this time next week I will walk into a store and help my self the your stock valuing my refund and interest plus compensation ok 👍🏼 thank
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Jinty
(@intl_jane) reported
@FitbitSupport @kirbytran Apparently it's a known and ongoing problem that they don't have a fix for. Bravo, fitbit.
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🇨🇦 Beverly Relph 🇨🇦
(@rrrbdb) reported
@FitbitSupport I received a Fitbit Sense 2 that is not working. I’ve been on chat with Fitbit and on the phone with no resolution. I paid for a Fitbit and I expect to receive a device that is working. This is an absolute joke.