Fitbit status: device issues and outage reports

No problems detected

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 29, 11:20 PM EDT	0	0
Apr 29, 11:40 PM EDT	0	0
Apr 30, 12:00 AM EDT	0	0
Apr 30, 12:20 AM EDT	0	0
Apr 30, 12:40 AM EDT	0	0
Apr 30, 1:00 AM EDT	0	0
Apr 30, 1:20 AM EDT	0	0
Apr 30, 1:40 AM EDT	0	0
Apr 30, 2:00 AM EDT	0	0
Apr 30, 2:20 AM EDT	0	0
Apr 30, 2:40 AM EDT	0	0
Apr 30, 3:00 AM EDT	0	0
Apr 30, 3:20 AM EDT	0	0
Apr 30, 3:40 AM EDT	0	0
Apr 30, 4:00 AM EDT	0	0
Apr 30, 4:20 AM EDT	0	0
Apr 30, 4:40 AM EDT	0	0
Apr 30, 5:00 AM EDT	0	0
Apr 30, 5:20 AM EDT	0	0
Apr 30, 5:40 AM EDT	0	0
Apr 30, 6:00 AM EDT	0	0
Apr 30, 6:20 AM EDT	0	0
Apr 30, 6:40 AM EDT	0	0
Apr 30, 7:00 AM EDT	0	0
Apr 30, 7:20 AM EDT	0	0
Apr 30, 7:40 AM EDT	0	0
Apr 30, 8:00 AM EDT	0	0
Apr 30, 8:20 AM EDT	0	0
Apr 30, 8:40 AM EDT	0	0
Apr 30, 9:00 AM EDT	0	0
Apr 30, 9:20 AM EDT	0	0
Apr 30, 9:40 AM EDT	0	0
Apr 30, 10:00 AM EDT	0	0
Apr 30, 10:20 AM EDT	0	0
Apr 30, 10:40 AM EDT	0	0
Apr 30, 11:00 AM EDT	0	0
Apr 30, 11:20 AM EDT	0	0
Apr 30, 11:40 AM EDT	0	0
Apr 30, 12:00 PM EDT	0	0
Apr 30, 12:20 PM EDT	0	0
Apr 30, 12:40 PM EDT	0	0
Apr 30, 1:00 PM EDT	0	0
Apr 30, 1:20 PM EDT	0	0
Apr 30, 1:40 PM EDT	0	0
Apr 30, 2:00 PM EDT	0	0
Apr 30, 2:20 PM EDT	0	0
Apr 30, 2:40 PM EDT	0	0
Apr 30, 3:00 PM EDT	0	0
Apr 30, 3:20 PM EDT	0	0
Apr 30, 3:40 PM EDT	0	0
Apr 30, 4:00 PM EDT	0	0
Apr 30, 4:20 PM EDT	0	0
Apr 30, 4:40 PM EDT	0	0
Apr 30, 5:00 PM EDT	0	0
Apr 30, 5:20 PM EDT	0	0
Apr 30, 5:40 PM EDT	0	0
Apr 30, 6:00 PM EDT	0	0
Apr 30, 6:20 PM EDT	0	0
Apr 30, 6:40 PM EDT	0	0
Apr 30, 7:00 PM EDT	0	0
Apr 30, 7:20 PM EDT	0	0
Apr 30, 7:40 PM EDT	0	0
Apr 30, 8:00 PM EDT	0	0
Apr 30, 8:20 PM EDT	0	0
Apr 30, 8:40 PM EDT	0	0
Apr 30, 9:00 PM EDT	0	0
Apr 30, 9:20 PM EDT	0	0
Apr 30, 9:40 PM EDT	0	0
Apr 30, 10:00 PM EDT	0	0
Apr 30, 10:20 PM EDT	0	0
Apr 30, 10:40 PM EDT	0	0
Apr 30, 11:00 PM EDT	0	0
Apr 30, 11:20 PM EDT	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

App Crashing (29%)
Errors (26%)
Device Failure (20%)
Online Features (11%)
Sign in (9%)
Website Down (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Bigastro	Sign in	5 days ago
Gilbert	Online Features	5 days ago
Reutlingen	App Crashing	5 days ago
Bangor	Device Failure	6 days ago
Charlotte	Errors	7 days ago
Tucson	Errors	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

rachel mackinnon (@rachelmackinno2) reported 3 minutes ago
@FitbitSupport disappointed when I get a new watch and support keeps telling me that they know of the issue and are working hard looking into it. It has been months. Isn't it false advertising stating you have voice assistant and voice text on a watch then dont allow it?
Jason (@megabyte682) reported 4 minutes ago
.@madebygoogle my Pixel Watch 3 is still broken from months ago and you .@FitbitSupport refuse to do anything. Blame each other and blame software. No real fix. I think I'm done with #madebygoogle products. Even this Pixel 10 is subpar. Waste of money.
Kelli Bachman (@kabachman) reported 4 minutes ago
My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.
palindrome(NIT) 💫🇳 (@kumardprince1) reported 5 minutes ago
@fitbit @FitbitSupport @GoogleFitBit In Hyderabad (or anywhere in India), how to fix a broken glass of a Fitbit watch? (I am interested in Versa 3)
Amanda (@FatTrashCat11) reported 10 minutes ago
Disappointed in @fitbit app. Trying to update food plan & keeps saying the website is down for maintenance. Others having some problem, no solution in sight. Support was useless. Probably time to switch to @Garmin or other product.
Sara (@Plant1Sara) reported 11 minutes ago
@FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere
Marvin Matthews 🇨🇦 (@krimar) reported 11 minutes ago
@FitbitSupport Is there any help out there?
TheCynic (@Harryh999) reported 12 minutes ago
@fitbit @Ranchwater12 and terrible battery life, I bought a smart watch from amazon £19.95, much more impressive than my fit bit
Helen McGrane (@bodhicat) reported 14 minutes ago
@FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!
Rich Balgowan (@RichBalgowan) reported 16 minutes ago
@fitbit please fix your app !!
Matthew Halmshaw (@matthewhalmshaw) reported 17 minutes ago
@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
Joanna Chin (@joannalchin) reported 21 minutes ago
@FitbitSupport random manual weight readings keep showing up in my Fitbit app. I delete them but more are constantly being added. I understand from your Community Forum that this is a common problem. Do you have a fix for it? #fitbit #google
Paul DeKraker (@DeKrakhead) reported 21 minutes ago
Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.
Josh Fields (@partiallypro) reported 22 minutes ago
Pretty incredible that @fitbit's food/calorie tracking has been down for -everyone- for over 24 hours and they are owned by Google which is a 3.8 Trillion dollar company. This is something you'd expect from an independent developer.
Rakesh R (@rakeshmoorthy) reported 23 minutes ago
@GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia
Victoria Gleeson (@LadyGus) reported 23 minutes ago
@FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?
KaLea in TX (@TexasKaLea) reported 24 minutes ago
@FitbitSupport Not everyone wants to merge data with Google for sign in or anything else. After your cutover date in May - you lost me as customer of over 10 years!
Charlotte (@CharlotteG333) reported 28 minutes ago
@FitbitSupport I’ve tried Facebook messaging, arranging a support call and starting a support chat.. please could I get help with a Fitbit return?!
Professor Lycan (@ProfessorLycan) reported 30 minutes ago
I think it’s time I ditch @fitbit as a brand. They did a software update a while back and my battery went from lasting several days to lasting just about 6 hours. Yesterday I plugged it in at 68%, after 10minutes it went down to 63%. I can’t fathom a reason something like that would happen. This morning at 7am it was 100%. It died around noon time. This is designed obsolescence. @FitbitSupport What brand should I swap to?
pissdrinker (@pissdrinker7886) reported 30 minutes ago
@FitbitSupport your app broke my iPad. How do I fix it
🅂🄷🄴🄽🄰 the Diva ~ aviD eht anehS 💃🏾🤓 (@leqtepie) reported 33 minutes ago
@FitbitSupport my watch stopped syncing and I can't it it to reset. But I keep getting syncing messages on my email. Make it make sense!?! I miss my step counts and daily motivations on my weight loss journey. Please help me. Thank you.
Marty (@fishtale13) reported 33 minutes ago
@FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor
N Renham 💙 (@Nufctillidie7) reported 33 minutes ago
@FitbitSupport is there going to be any fix for the set up card wallet error that keeps appearing. Or is it time to move to a new smart watch manufacturer.
Jessica Young (@Jessicayoung_99) reported 35 minutes ago
@FitbitSupport None of that worked. Other users are now reporting the same issue, so it’s obviously a known bug/glitch now.
Simon Atherfold (@Grumpysworld1) reported 35 minutes ago
@FitbitSupport It won't let me send a private message. I just want some help please?
Ankit Srivastava (@ankit_0202) reported 36 minutes ago
@FitbitSupport can u help?? As Fitbit is now part of google only and the issue is reg google pixel 2 watch. @consumerforum_ , FYI we are observing products by google and Fitbit, that can burn hands due to heat generated by inbuilt sensors.
samantha 🖤 (@samanthamuskett) reported 40 minutes ago
@FitbitSupport @Jessicayoung_99 4.58 has not fixed the issue. Sort it!
Harikrishna (@_harikrishna_) reported 46 minutes ago
Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?
Posing for Pink (@PosingforPink) reported 54 minutes ago
@crossbosox @fitbit And what’s even more aggravating is their @FitbitSupport boiler plate trouble shorting response when they know it’s a system issue. Issue has been reported since yesterday. And still no update or communication about a fix.
Ram Vyas (@vyas_ram) reported 54 minutes ago
@FitbitSupport I am using your fitbit step counter watch is displaying increased step counts even when I am not wearing it . I do not understand how it's happening. I do carry my mobile on the move. Please help & guide. Thanks & regards