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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (22%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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DavieB 🏴🇮🇪🇪🇺
(@davieb719) reported
@QueenWeezy @FitbitSupport Not one Versa i’ve had has lasted longer than 18months, it’s a manufacturing fault yet they won’t address it (or don’t want to). They used to be very helpful but now they just fail to help their customers in general. The quote to me was “enforcing our policies”
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Carcass of Christ
(@CarcassOfChrist) reported
Returned my @fitbit Sense today. Just wasn't working for me and had a long standing battery issue that worsened over time so was a good opportunity to get my money back and get something else.
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Kieke
(@Kiekekiwi03) reported
@FitbitSupport hi fitbit, i have a lot of problems with my charge 4, but i can't contact any sort of customer service. the site either redirects me or shows an error. i would really appreciate some help!
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Manuel Montanez
(@Man_Yo) reported
Tried to get back to @fitbit after so many years because of the new charge 5 … wow! Is the word how downhill they are going. Customer support horrible and the charge 5 was just as bad. No help… in two days instant return big thumbs down
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Blake
(@Blake_kane12) reported
@ChaseMe_NKOTB @FitbitSupport Had exactly the same issue but i was helped by a hacker called KridCrack on Instagram he's the best. Text or WhatsApp him +14144854707
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Candy Nyangoya
(@CandyNyangoya) reported
@ReenaLahiri @FitbitSupport This must be the worst in the range really.
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Louise Webster
(@Louisewebster) reported
@FitbitSupport hello, the display on my versa 2 has stopped working. Help
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Chris Lion-Transler
(@CMLion) reported
I keep getting these emails from @fitbit re: their sale. I’ve tried twice to buy a #versa2 but the only option is small. Twice I’ve been so disappointed I canceled my order. My old Fitbit is barely clinging on. When I replace it, I guess I’ll go with an Apple Watch. #wtf
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Nicola Gough
(@nicgough) reported
@FitbitSupport I have a broken strap that is only just out the warranty. Is it possible to get it replaced?
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Candy Nyangoya
(@CandyNyangoya) reported
@Roxana66126924 @FitbitSupport This is exactly how they die, my 3rd one died about a month ago and since it was out of warranty well its my own problem seeing as its the same exact thing that has happened to the previous 2 and the complaints on their page really points to appaling products.
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Pau Fdz
(@Panina_Fdz) reported
@FitbitSupport need your help! Every time I’ve tried to set up my aria to a new network it takes me forever and this time the network is not appearing. After three changes of home I would expect this issue to be fixed with the upgrades but this seems a common issue among users
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Mrs Survival
(@MrsSurvival) reported
@bill_mayville @FitbitUK @FitbitSupport I tried those. They’re a bit clunky. Also, the problem is that the watch is actually held together with glue. That’s what they need to address. Lack of craftsmanship
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Srikanth Gonuguntla
(@sreekanth4246) reported
@FitbitSupport there is an issue with setting weight goal in fitbit app. It's defaults to "gain" where I want to loose weight. can someone look into this.
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Donal O'Sullivan
(@DonalOS42918684) reported
@FitbitSupport I’ve moved home and cannot connect my Aria to the new network I have. I have followed instructions but to no avail. I see this is a common problem many users have and clearly a fault with the Aria. Please advise
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Mike
(@Rhalken) reported
You know @fitbit @FitbitSupport when someone pays for 2 day expedited shipping that usually means 2 business days, not a whole ******* week 😒 terrible shipping/processing department
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KJ #champions 🏆
(@renrocket07) reported
@FitbitSupport Within the last few both the ladies fitbit versa 3 and my ionic have both stopped charging? Wtf is that all about 😡 #fitbit
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Kate Thomas
(@katescolley) reported
@FitbitSupport I've had my versa 2 less than a year and the battery has started running down really fast. Any ideas why this might be? Thanks
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mario.
(@AmazingMario15) reported
“what’s strong with me” is the absolute worst slogan i’ve ever heard. @fitbit do better PLS
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Erin
(@erinava) reported
@_Teeena @fitbit @FitbitSupport Terrible product. I will never buy one again. I discourage others from buying as well.
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Kim Plowman
(@Kim_Badger) reported
@FitbitSupport I bought a versa 2 in January and the pink strap is starting to split at the join. I can't seem to find a link to a genuine replacement. Please help, I don't want a black or blue one!
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Melly
(@hattylady) reported
@presentinglee @fitbit Hope you’re not feeling too bad. Get well soon x
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Warren Merrill
(@merrill_warren) reported
@FitbitSupport Tired of being out on hold so long by phone support who can’t do their job. Tired of being asked same questions about the problem after explaining the problem. Tired of problems with watch. Tossing it in the back of the draw. Back my more reliable $25 no name watch
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Satya Srikanth
(@gsssrikanth) reported
Unable to get any response for support for broken down versa3 under warranty! No customer service to speak of? @FitbitSupport @FitbitIN @fitbit Just buy and throw in a few months? Bangalore India
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Amar
(@Amarnath11) reported
@FitbitSupport @FitbitIN @fitbit my Fitbit Versa 3 feel off to the ground and display seems not working (barely see the screen). Tried rebooting but no use. Could you pls help sort.
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Miss B™
(@QueenWeezy) reported
@FitbitSupport That article didn’t help. The flashing light don’t work anymore
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Hannah 🇪🇺🇬🇧
(@ravengurlxx) reported
@FitbitSupport my Fitbit versa is a few years old, but this week it keeps flicking from screen 2 screen. Then when I changed clockfaces as suggested by FB, it's now frozen on the Fitbit clock face and I cannot move from it. I can't navigate the watch to factory reset either #help
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Greg
(@49erfaninNYC) reported
@FitbitSupport @fitbit is the worst company. Not sure why I ever bought this instead of Apple Watch. 2x I did it. First Fitbit just stopped working no damage. This one will not sync unless I unpair & repair out of warranty offered discount for new. Couldn’t pay me to get another
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@colinwhitear
(@colwhitear) reported
from
Maidstone, England
@FitbitSupport I bought my wife a Fitbit charge 3 in March 2020. It’s starting to have issues with missing pixels. We’ve tried several restarts but need more help. Anything we can do?
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Ben Thornton
(@BCThornton) reported
@FitbitSupport My daughter has a Versa 2 she got in October 2020 and it will no longer hold a charge. Bought it at Costco. Can you offer any help?
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𝕋𝟚.𝟘
(@_Teeena) reported
@FitbitSupport 2/2 conjunction with any other offer! This is absolutely ludicrous. You have a known defect with your watches and you still continue to provide abhorrent customer service. The 35% discount was to compensate me for two broken Fitbit’s in a little over as many years! Be better!