Fitbit down? Current status and problems
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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- Device Failure (31%)
- App Crashing (23%)
- Online Features (15%)
- Website Down (12%)
- Errors (12%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Louis
|
Device Failure | 3 days ago |
 Grenoble
|
Device Failure | 5 days ago |
|
Paris
|
App Crashing | 6 days ago |
 Köln
|
Online Features | 8 days ago |
 Rotterdam
|
Errors | 12 days ago |
|
Lincoln
|
Website Down | 15 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Allan Carvalho (@Allan_crv) reported@FitbitSupport I need ur support for charge 3 please help
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Victoria (@vicwicz) reportedMy @fitbit Alta keeps shutting off (the battery is fine) and won't turn on until I put it on the charger. Called @FitbitSupport and haven't gotten help. Can someone please help me with this issue?
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Adam may (@AdamMay80) reported@fitbit how do you fix a sense watch screen? My screen cracked after minimal contact.
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Brett Haberle (@Naotagm) reported@FitbitSupport Yes this was resolved through the BBB since fitbit didn’t want to help me.
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Ashley Bailey (@abaild07) reported@FitbitSupport @fitbit literally the worst experience for handling a warranty claim ever! Have spent the last 2 days 30+ minutes each time on the phone dealing with your horrible CS reps. Do better!
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♡ Kel (@Kellyforniaax) reportedHi @FitbitSupport, i am having issues syncing my watch since yesterday. I deleted the app and downloaded it again and now I can’t even login 😞
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Isabel Elliott (@IsabelE0306) reportedI have been logged out of @fitbit and my password is now not working. I have tried to reset it however I have not received the emails. Please can you help @FitbitSupport?
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Yofi Fithri Wahyuni (@YoffieR) reported@FitbitSupport I have an issue with fitbit charge 3, the screen is back yet and won’t atop to vibrate. I’ve tried to restart follow the guidance but nor working. Please help
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🕊Shepherdess4HIM🕊 (@JananLadeaux) reported@Jesus_porvida @fitbit That's it. Just threw that bad boy out. No doubt I'll wind up with just the clothes on my back. Some Christian companies need to get on the band wagon!! There has to be more than Hobby Lobby and Chick-fil-A!!
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Mrs. Gorl (@xx_Mrs_Gorl_xx) reported@DancesWithRain @FitbitSupport @fitbit Are you allergic to the material? Or is it a chafing issue?
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Drhum5a (@drhum5a) reported@FitbitSupport hi my iconic fitbit is burning my wrist I have contacted u a few times yet no reply help please thank you
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Funkyyycoldmedina (@breezakilluh) reportedAhh @FitbitSupport help me !!! I’m an avid everyday hiker and my steps won’t sync to my phone 😞 & yes - my Bluetooth is connected!!
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Jill McCauslin (@jmccauslin) reported@fitbit I spent all week dealing with (very polite) Fitbit Support & messing with lousy software. Now a watch is coming that I have to return. I missed the discount field. Nobody can cancel the order to let me try again. This is the worst customer experience I've had in ages.
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Jagadish Rajanna (@JagsRajanna) reported@fitbit @FitbitSupport you have disabled my Fitbit ionic device and given google play voucher as refund which is as good as trash for iPhone users…looks like a well planned scam…I need you to replace my device. Google play balance is total useless..@GooglePlay
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Cole D. (@COLE_BRED) reported@nyiiva @fitbit Mine did the same thing twice. First time was replaced second time was after warranty. Trash *** products
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Marc arthur (@marcarthur_marc) reported6 weeks has been and gone and no fitbit ionic refund after watch was disabled :( @FitbitUK @FitbitSupport @fitbit . Called the helpline to be told systems were down and theyd return my call . Guess what ..... no call ! Shambles
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Angela ferns (@angela_ferns) reported@FitbitSupport I received a replacement Fitbit charge 3 for the 3rd time due to the screen going black and not being able to see anything but the watch still functions and records all data. I have tried all the troubleshooting and nothing appears to fix it.
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Allyssia (@kinsonalley) reported@housuke @FitbitSupport For me, it started just before midnight when I went in the app to sync. I’m beyond annoyed and support was no help—since I already did most of the troubleshooting before contacting them. I am thisclose to just trashing it and buying an Apple Watch once my premium is up.
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Ralph S (@ralphsoans) reported@FitbitSupport @fitbit I had applied for the ionic recall...funds were sent back from PayPal to you due to some error..they have now ensured my account is ok..I am unable to get through the ISD number given for reaching out your support centre..pls help
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Greg Merrilees (@GM7910) reported@FitbitSupport Watch screen is locked. Trying to unlock via app on phone by changing pin and keep getting some golden gate error. What can I do?
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Matt (@GoonerGimli) reported@FitbitSupport 6 weeks now waiting for a refund for a watch that you bricked cause it burns people. Sort your **** out do **** sake
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Alien T (@isanameleft) reported@FitbitSupport I spoke with FB tel support 2 days ago. T1 couldn’t fix the problem & said I would be contacted by email. No email came so I tried to contact FB chat but that isn’t working! My issue is that my Aria scale has started doubling my body fat figure. How to get help?
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Sheryl (@barry5pies) reported@FitbitSupport my Versa 2 keeps losing connection with Alexa?!!! #help
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Bayushi Tamago (@BayushiTamago) reported@FitbitSupport Well, here's the problem - the thread is locked and it's not possible to upvote
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Matt (@GoonerGimli) reported@FitbitSupport 6 weeks now waiting for a refund, for a watch that you bricked, cause it burns people. Sort your **** out for **** sake!!! #FitBitProductRecall
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me (@CJRitaloamerica) reported@FitbitSupport Actually, I just found a thread that confirmed my suspicion. I have a tattoo on my right wrist and it seems this is a known syncing issue
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Leon.C (@Leonc33) reported@WhtzAnnEDoinNow @FitbitSupport @fitbit Yh happens with alot of people including me buy a new strap From amazon the fit bit ones are terrible
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Jagadish Rajanna (@JagsRajanna) reported@FitbitIN I received google play gift vouchers as refund for my Fitbit ionic recall. Very sad to see that I cannot buy a Fitbit device using google play balance..the refund seems useless now. Need your help to sort this please…#Fitbit @FitbitSupport
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Adam may (@AdamMay80) reportedDo not buy @fitbit sense, the screens break so easily and they will not fix it. Such poor customer care
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aly 🌸 (@housuke) reported@kinsonalley @FitbitSupport I’m curious, are you using an iPhone 11 and the Fitbit Versa 2 too? My brother has the same watch as me, but a different phone, so he’s not having the same issue.