Fitbit status: device issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 21, 2:00 PM EDT	0	0
Apr 21, 2:20 PM EDT	0	0
Apr 21, 2:40 PM EDT	0	0
Apr 21, 3:00 PM EDT	0	0
Apr 21, 3:20 PM EDT	0	0
Apr 21, 3:40 PM EDT	0	0
Apr 21, 4:00 PM EDT	0	0
Apr 21, 4:20 PM EDT	0	0
Apr 21, 4:40 PM EDT	0	0
Apr 21, 5:00 PM EDT	0	0
Apr 21, 5:20 PM EDT	0	0
Apr 21, 5:40 PM EDT	0	0
Apr 21, 6:00 PM EDT	0	0
Apr 21, 6:20 PM EDT	0	0
Apr 21, 6:40 PM EDT	0	0
Apr 21, 7:00 PM EDT	0	0
Apr 21, 7:20 PM EDT	0	0
Apr 21, 7:40 PM EDT	0	0
Apr 21, 8:00 PM EDT	0	0
Apr 21, 8:20 PM EDT	0	0
Apr 21, 8:40 PM EDT	0	0
Apr 21, 9:00 PM EDT	0	0
Apr 21, 9:20 PM EDT	0	0
Apr 21, 9:40 PM EDT	0	0
Apr 21, 10:00 PM EDT	0	0
Apr 21, 10:20 PM EDT	0	0
Apr 21, 10:40 PM EDT	0	0
Apr 21, 11:00 PM EDT	0	0
Apr 21, 11:20 PM EDT	0	0
Apr 21, 11:40 PM EDT	0	0
Apr 22, 12:00 AM EDT	0	0
Apr 22, 12:20 AM EDT	0	0
Apr 22, 12:40 AM EDT	0	0
Apr 22, 1:00 AM EDT	0	0
Apr 22, 1:20 AM EDT	0	0
Apr 22, 1:40 AM EDT	0	0
Apr 22, 2:00 AM EDT	0	0
Apr 22, 2:20 AM EDT	0	0
Apr 22, 2:40 AM EDT	0	0
Apr 22, 3:00 AM EDT	0	0
Apr 22, 3:20 AM EDT	0	0
Apr 22, 3:40 AM EDT	0	0
Apr 22, 4:00 AM EDT	0	0
Apr 22, 4:20 AM EDT	0	0
Apr 22, 4:40 AM EDT	0	0
Apr 22, 5:00 AM EDT	0	0
Apr 22, 5:20 AM EDT	0	0
Apr 22, 5:40 AM EDT	0	0
Apr 22, 6:00 AM EDT	0	0
Apr 22, 6:20 AM EDT	0	0
Apr 22, 6:40 AM EDT	0	0
Apr 22, 7:00 AM EDT	0	0
Apr 22, 7:20 AM EDT	0	0
Apr 22, 7:40 AM EDT	0	0
Apr 22, 8:00 AM EDT	0	0
Apr 22, 8:20 AM EDT	0	0
Apr 22, 8:40 AM EDT	0	0
Apr 22, 9:00 AM EDT	0	0
Apr 22, 9:20 AM EDT	0	0
Apr 22, 9:40 AM EDT	0	0
Apr 22, 10:00 AM EDT	0	0
Apr 22, 10:20 AM EDT	0	0
Apr 22, 10:40 AM EDT	0	0
Apr 22, 11:00 AM EDT	0	0
Apr 22, 11:20 AM EDT	0	0
Apr 22, 11:40 AM EDT	0	0
Apr 22, 12:00 PM EDT	0	0
Apr 22, 12:20 PM EDT	0	0
Apr 22, 12:40 PM EDT	0	0
Apr 22, 1:00 PM EDT	0	0
Apr 22, 1:20 PM EDT	0	0
Apr 22, 1:40 PM EDT	0	0
Apr 22, 2:00 PM EDT	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

App Crashing (30%)
Errors (22%)
Device Failure (22%)
Online Features (11%)
Sign in (7%)
Website Down (7%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Frankfurt am Main	Errors	3 hours ago
Phoenix	Errors	5 hours ago
Paris	Errors	6 hours ago
Altoona	Errors	21 hours ago
Indianapolis	Device Failure	14 days ago
Sarreguemines	App Crashing	14 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Victoria Gleeson (@LadyGus) reported 5 minutes ago
@FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?
ᗩᑎᑎE (@SrslyStressed) reported 9 minutes ago
@FitbitSupport why doesn’t the activity on my Fitbit show the same activity on my phone app? I’ve tried shutting it down, syncing but my hourly move goals don’t match up
Mark Pearce (@markyp46) reported 9 minutes ago
Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?
Christine McDonald (@Clubby_R8) reported 9 minutes ago from Gold Coast, Queensland
Damn stupid @fitbit keeps freezing on me. The only way I have managed to find to fix it is uninstall the app and reinstall it, plus try and turn the actual watch off. I am starting to wonder if its slow stuffing up 🤦🤔 @FitbitSupport
Timothy Columbus SR (@TimCoSrColumbus) reported 15 minutes ago
@FitbitSupport I cannot contact you people the worst support system. I have dealt with three days. I’ve been trying to get a reply from you people. Pretty sure this will be the last Fitbit that I purchased.
John Rooney (@John_Rooney) reported 17 minutes ago
@FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!
Aden (@anaden2023) reported 17 minutes ago
@fitbit @FitbitSupport fix the charge 6 auto wake issue this is ridiculous. @Google they need your help.
BigPoppa334 (@BigPoppa334) reported 19 minutes ago
@FitbitSupport fix the food logging on your app. Don't bother with a reply, I don't need your standard help desk answer of logout and reboot. It's obviously an app issue affecting everyone globally. You'll you have to fix this with an app update. How about a fix ETA?
Marvin Matthews 🇨🇦 (@krimar) reported 20 minutes ago
@FitbitSupport For the last day I have not been able to connect my phone to Fitbit. I have tried to force shutdown the app, and restart the phone, with no luck.
Susan (@susanelizabet28) reported 23 minutes ago
Apparently @FitbitSupport can't keep their app running. Widespread outage. Can't log food. Makes @Google even more annoying to those of us that have had fitbit for years. Unreliable. Out since midday yesterday. No status updates from fitbit/google.
Danielle Hartley (@DanielleeH23) reported 23 minutes ago
@Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?
Posing for Pink (@PosingforPink) reported 26 minutes ago
@Besenovsky @FitbitSupport What specific steps are you taking to resolve the system error and communicate with your customers/subscribers?
Dale Kristina Valiukas (@dkvaliukas) reported 27 minutes ago
@FitbitSupport Fitbit, im a paid premium subscriber, and why am I anticipating a problem each morning? Now, I can't even send you a private message. What's going on? I get a spo2 score whenever they feel like giving it to me. Please straighten this out and tell me how to get my score, please?
Willie Beamin (@3rdEye_Willie) reported 29 minutes ago
@fitbit 108 minimum cardio load? FOH fix your algorithm
Aden (@anaden2023) reported 31 minutes ago
@WazT555 They are trash go with something else @FitbitSupport
Kelli Bachman (@kabachman) reported 34 minutes ago
My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.
🅂🄷🄴🄽🄰 the Diva ~ aviD eht anehS 💃🏾🤓 (@leqtepie) reported 38 minutes ago
@FitbitSupport my watch stopped syncing and I can't it it to reset. But I keep getting syncing messages on my email. Make it make sense!?! I miss my step counts and daily motivations on my weight loss journey. Please help me. Thank you.
Jessica Young (@Jessicayoung_99) reported 38 minutes ago
@FitbitSupport Can you fix this please? It’s been 2 days.
Jessica Young (@Jessicayoung_99) reported 38 minutes ago
@bookishbish @FitbitSupport Day 8 for me since this issue popped up
Dale Kristina Valiukas (@dkvaliukas) reported 42 minutes ago
@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
Paul DeKraker (@DeKrakhead) reported 42 minutes ago
Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.
Even Dinsdale was frightened of Doug (@zamoose) reported 43 minutes ago
Attempting to add my 13yo's Christmas present @FitbitSupport to the kids' iPad has been a Kafkaesque nightmare, with no end in sight. It's almost beyond parody.
Constable Jones (@Dave25480117468) reported 44 minutes ago
@FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.
Dale Kristina Valiukas (@dkvaliukas) reported 44 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
Professor Lycan (@ProfessorLycan) reported 52 minutes ago
I think it’s time I ditch @fitbit as a brand. They did a software update a while back and my battery went from lasting several days to lasting just about 6 hours. Yesterday I plugged it in at 68%, after 10minutes it went down to 63%. I can’t fathom a reason something like that would happen. This morning at 7am it was 100%. It died around noon time. This is designed obsolescence. @FitbitSupport What brand should I swap to?
ও ღ (@Zoe24354074) reported 52 minutes ago
@FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.
Harikrishna (@_harikrishna_) reported 52 minutes ago
Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?
pissdrinker (@pissdrinker7886) reported 54 minutes ago
@apple I don't really blame you for my iPad being broken. I mostly blame @fitbit because it was their app that broke it
Aden (@anaden2023) reported 54 minutes ago
@schizo_toxin I’m having same issue - customer service acting like they haven’t heard about it. I went thru all the troubleshooting. @FitbitSupport @fitbit - they need to fix this asap. Lmk if u hear anything this really sucks.
Dale Kristina Valiukas (@dkvaliukas) reported 55 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)