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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (49%)
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Online Features (18%)
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Errors (15%)
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Website Down (10%)
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Device Failure (5%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors | |
| Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Olivia
(@ruralhippie28) reported
@FitbitSupport hello, In an effort to change out my bands, a piece of plastic came off from one side, which is crucial to keep said band on and the Fitbit in use. It’s the part that you hold down to remove the band, it just fell off. How can I get this fixed?
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Jennifer Cothrine
(@JenniferCothr1) reported
from
Lake Mary, Florida
@fitbit why do you make it virtually impossible to contact you....? Anybody else having problems with no chat option showing up, no readily found phone number or email address. You hit support and it wants you to find everything from the community or FAQ. Bad customer service.
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Nelly
(@NellCee) reported
@thx1142 @FitbitSupport I am still having the same issue as well, and wondering the same, will it ever get fixed? Or is it time for me to start using a different app?
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Carley Bird
(@CarleyBird) reported
@FitbitSupport my zone minutes are showing on my dashboard but not on my app or my Fitbit please help
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Bhavin Padshala
(@PadshalaBhavin) reported
@fitbit Mean to provide high grade heart rate sensor like apple watch which works until watch broken into pieces not like fitbit sensor stopped within 1.5 years. It gives mental peace (health).
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Dondi West
(@dondiwest) reported
@FitbitSupport @therobinevans Im having the same exact problem. It no longer stays charged a full day and the option to turn off constant sync no longer appears. Sounds like the old Apple batter drain trick to force us to buy a new device.
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IBeatTraffic
(@itiswhatitis_23) reported
@FitbitSupport Hi, my heart rate sensor has stopped working on my Versa 2, no flashing lights. I have restarted it several time, shutdown and tried to manually turn the sensor on and off, still not working?
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Angie
(@whitetrshprncs) reported
@FitbitSupport I cannot get the clock faces to work on my app. It keeps saying no internet connection when it is connected. It's been like this for days! Please help!
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Donna Alsop
(@designedbydonna) reported
@FitbitSupport my app is not working again. Seems like it happens mostly after an update
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lorraine terras
(@caravan1910) reported
@fitbit I am having so many issues with my new fitbit connecting to my Huawei, it's will not allow my notifications and says I need to switch off my phone and I do but same error. I need the devise to notify me with messages. Frustrating can anyone help?
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Tim Wims
(@WimsTim) reported
@FitbitSupport My Ionic has the blue screen of death ....It quit keeping track of the steps first .....did a reset it counted for about a week and now this .....i feel pressure to roll with the I-watch....help
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john
(@spider2web) reported
@FitbitSupport my Fitbit charge 3 has black lines on the face how can it be fix?
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Teena Bruzzone
(@TMBruzz1) reported
@FitbitSupport I have and they said I'd get a replacement when you received the broken one. Confirmed receipt and still no contact.
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Jason Curia
(@jrc233) reported
@FitbitSupport can you help me with a broken fitbit? The latch that the band connects to broke off
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amazingabdullahking
(@amazingabdulla) reported
@FitbitSupport @TMBruzz1 Hey @FitbitSupport, My Watch dosent get any notifications. I would appreciate help.
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oscillator
(@a303dj) reported
@FitbitSupport This has resolved the issue, thanks 🙏
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Karl O'Sullivan
(@SullyK_23) reported
from
Kirk Ella, England
Hey @FitbitSupport can you contact me please, have an issue with my ionic 👋
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Andre Chris
(@A_Christod) reported
from
Enfield Lock, England
@FitbitSupport I need help seeing my WhatsApp messages on my Fitbit. The notifications button on my app doesn’t work. Can someone please help me?
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Marie Helene
(@marie_mh29) reported
@FitbitSupport @FitbitSupport this is about the 4th time you ask the same information for exactly the same results... excuses and your so, so sorry... but no actions that help resolve the situation
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Love Larsen
(@LoveLarsen1) reported
@FitbitSupport my fitbit sence wont take any charge dos the worenty go on that or can I fix it home and why
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Goran Jalsevac
(@tongzhi96) reported
@FitbitSupport I changed the band on my Versa 2, I tied to login but it says that 'the number you entered didn't match'. I tried to reset it but it always comes with the same message. Will you please help, regards, Goran Jalsevac
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G 🇪🇺 🇫🇷 🇬🇧 💚 #EndtoEnd SWCP 2021
(@ChezMoienEurope) reported
Fitbit Inspire bought late December, failed late Feb. Fitbit won't refund because I didn't buy it from their store. I sent it back mid Feb & it's probably being rowed across the Atlantic as it is "still in transit". Thanks @FitbitSupport @fitbit for poor customer service.
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earth goddess
(@itonelovely) reported
@FitbitSupport they know wtf they’re doing. it’s on purpose
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Anne Friske
(@AnneFriske) reported
@FitbitSupport I am trying to open one of the guided programs and it said the server isn't connecting. Are your services down?
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ShootingStar
(@GoodremFan) reported
@FitbitSupport Still not working tried everything troubleshooting, logging out and in etc. it’s still the same Fitbit 4 hours and my tracker 3 hours
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Ms. Kimberly Rossell (Auntie Kim)
(@MsKimberly_R) reported
@fitbit I am having problems with my Versa 2. Does not provide accurate steps. The touch screen functionality is not working. Can someone please help me? Thanks!
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Robert
(@RobertvdBerg) reported
@fitbitsupport I don’t know what you changed in the app, but it is now as slow as a snail... The app freezes regularly. Just updated it this morning but no improvement.. version 3.39.1
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Seona
(@_helloseona) reported
@FitbitSupport Thanks, correct cable, I’ve restarted it and everything works, tracker etc ...but only when on charge. I’ve tried to log in but again having trouble getting into my account too.
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cramptechie
(@Cramptechie) reported
@xEmma_wx @FitbitSupport Kindly Send me a DM 📩 to help retrieve your hacked /Suspended/Deactivated/Ban/ Account, Recovery Process is 💯Guaranteed and Legit
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Aaron James Rahn
(@rahnaaron) reported
Maybe she wanted to help me get my steps in. @FitbitSupport @FitbitUK you may want to take a look into this.