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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (57%)
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Online Features (15%)
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Website Down (10%)
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Errors (8%)
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Device Failure (7%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Katy |
Website Down | |
| New York City |
Website Down | |
 Vermilion Bay |
Errors | |
| Cedar Rapids |
App Crashing | |
| Toms River |
Online Features | |
| Vancouver |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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daniel wandro
(@rocknmandan) reported
@FitbitSupport is fitbit support down? I have tried on 3 devices, wifi and over my cellular network. All bring me to "looks like you went down the wrong path"
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No thank you I've had enough 2020
(@VeryFeministy) reported
@FitbitSupport I already have, but it would be a good idea to train your staff on this instead of trying to get help or support for issue that can't be changed. You could have just said it's not possible to hide your step count.
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Whiskey Ape with 💎 👐
(@mockusc) reported
@FitbitSupport No need to check unlike your employees I was able to get help from people that had the same issue. There are years of forum posts with the same issue. This is a problem your company apparently doesn't care to fix.
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CDMK
(@cdmk_catlady) reported
@FitbitSupport Sync w MFp still not working, since 3 March. Please acknowledge problem, are you working w them on a fix? I’ve tried everything I can many users very frustrated.
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word girl ⚖
(@gminks) reported
hey @FitbitSupport - on day 2 of not being able to use my premium service because of an app issue. No response from support. Can I get some help here please?
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Verner Hanna
(@little_daffodil) reported
@fitbit 10 days ago you disabled my Ionic, with a registration code which does not work. I have called at least an hour every day for 9 days now with no resolve. Promises every day that it will be, but nothing. Can you please help me!?!?!?!?
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Robby #CelebrateNeighbours
(@RobbyRSSRobot) reported
@FitbitSupport my mum has the Versa 2 and it's time hasn't moved since 4.49am. When trying to log in, it says email or password isn't recognised. Reset password 3 times no difference. Help!
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Whiskey Ape with 💎 👐
(@mockusc) reported
@fitbit Oh like your customer service rep telling me it's not our problem if every avenue you go down to cancel fitbit premium doesn't work. I actually had to go to forums to have non-fitbit employees help me.
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💜Christine💜
(@beamishcas) reported
@fitbit customer service regarding replacement policy is the worst. Sent my charge 5 on Mar 3 and they don't have it 2 wks later and won't send a replacement until they do. I'm guessing it's lost. Delivery is pending but they tell me it's be being delivered today. I think not.
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Brandy
(@bookgirlb) reported
@FitbitSupport we’re trying to sync my sons charge 4 as the date and time are way off. I even uninstalled it and disconnect it from Bluetooth. But now it’s not finding it. I tried to restart the actual Fitbit in the charger but it’s not restarting. Help please.
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No thank you I've had enough 2020
(@VeryFeministy) reported
@FitbitSupport I even chatted with customer service today and they said there is no option to make average daily step count private, the only options are friends and public as you can see from the drop down. The option to hide your daily step count from everyone that does not exist.
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Lisa Cogan🌻
(@lisapaigecogan) reported
@fitbit @FitbitSupport My Charge 5 now only holds a charge for 3 hrs. Bought in January,had problems with Bluetooth, have reset numerous times and now it’s just not staying on. Support said it’s a known problem and I should just wait for firmware upgrades, but they don’t know when that will happen?
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Sonya
(@s_hunter88) reported
@FitbitSupport my Fitbit versa time is off by 11 minutes. I’ve tried restarting, re-syncing, changing the time zone and nothing works. Please help.
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Nathan Bright
(@NathanJBright) reported
All I want to do is order a replacement for my recalled Fitbit Ionic. First registered on the 4th March and still unable to even place an order for its replacement. @FitbitSupport offer no solution. Really poor handling of the process by @fitbit .
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Don McMillan
(@donmcmillan) reported
@FitbitSupport I just bought a Versa 3 to track my sleep. It consistently says I go to sleep 2 hrs after I really go to bed. I know I'm asleep but the tracker doesn't see it. The problem may be that I have a low resting heart rate - about 50. Can I tell it I am going to bed?
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Verner Hanna
(@little_daffodil) reported
@FitbitUK @FitbitSupport 10 days ago you disabled my Ionic, with a registration code which does not work. I have called at least an hour every day for 9 days now with no resolve. Promises every day that it will be, but nothing! Can you please help me!?!?!?!?
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MaysamAdventures 💙
(@MaysamAdventur1) reported
@FitbitSupport @FitbitSupport the app is updated but still having the same issue 😭😭😭 Have DMd screenshots again
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divya ds
(@DivsDs_19) reported
@FITBITSUPPORT: last year in April we got 4 fitbit smart watch,and 2 of them have stopped charging,one more there is a display issue,one us still working good,how can you help us her this fixed?
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cnn.ust
(@crlnchlsng) reported
Most consumer electronics are now functionally immortal, but the @fitbit Charge 3 stands out as a real piece of ****. Original stopped working in less than a year. Warranty replacement then also dies after a year. Anyone have recs for alternatives? I'm done with this brand
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©h®¡§ Jª|߀®†™
(@IAmChrisJalbert) reported
@FitbitSupport I need help deleting badges from my account. Help! 🙏🏼
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Eva Elisabeth
(@evawut) reported
My @fitbit suddenly clocks me as going to bed at 3 AM rather than the 10-11 o’clock time I adhere to. I’m doing okay, but my watch needs some help… #DaylightSavingTimeSideEffects
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Raymond McKie
(@rjmmckie) reported
@FitbitSupport Hello I have an ionic and I have applied to the recall. Somewhere in the process I messed up and I would like to continue but the system won't allow. Can you help me to proceed with the refund.
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小心漂亮女人
(@craige122) reported
@fitbit After choosing a refund, lonic can no longer synchronize. The phone is no longer connected. But I haven't received any email to contact me to refund or fill in my bank card. I click on Fitbit help to show that I don't have lonic. How can I get a refund?
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Toya R. Mac
(@tcreidmac) reported
@FitbitSupport Good for Fitbit. My displeasure is about my watch that is two yrs old that just stopped working for no reason. That’s my fight and support has offered zero help except 35% off on a new watch. That’s not acceptable
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Jeff Stevenson
(@ukcomic) reported
So here we go again @FitbitSupport . I told you that my almost new Fitbit sense wasn’t charging. You then agreed to send a new Fitbit sense replacement watch but no new replacement charger. Now I’m having exactly the same problem. I so wish I’d gone for the Apple Watch!
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Lisa Cogan🌻
(@lisapaigecogan) reported
@fitbit @FitbitSupport Also said replacement is not an option because battery problem could happen with a new Charge 5. 😡 I have only had this device for two months.
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The Mrs
(@ISawAKittyKat) reported
@fitbit I'm getting a error message when trying to cancel my premium subscription. Been trying since last month and would like to resolve this before I'm charged again.
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lucky kenny 🍀
(@kendallkotcher) reported
It’s been 2 weeks conversing with @FitbitSupport trying to fix my sense. It just erases steps when I sync. After my first sense shattering after 1 drop and 29 days having it, plus these issues, I cannot recommend this model at all. I’m so frustrated
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زهرة اللوتس🌸القرني
(@7zn_alomh) reported
@fitbit I have a problem with my Fitbit watch that is not connected to the Xiaomi Pro 11
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©h®¡§ Jª|߀®†™
(@IAmChrisJalbert) reported
@FitbitSupport I need help deleting badges from my account. Help! 🙏🏼