Fitbit status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

• Online Features (32%)
• App Crashing (26%)
• Errors (26%)
• Sign in (5%)
• Website Down (5%)
• Device Failure (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Seattle	Online Features	12 hours ago
Wolfsburg	Errors	2 months ago
Oldenburg	Sign in	2 months ago
Hamburg	App Crashing	2 months ago
Vincennes	Errors	2 months ago
Mainz	Errors	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🌈Joe Lenington🏳️‍🌈 (@joelenington) reported 33 seconds ago

  @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

• 
  Sharing King (@barn_burn) reported 1 minute ago

  @FitbitSupport over an hour on a call and it gets disconnected! Over 28 minutes of hold all for new Fitbit Air tracker that doesn’t charge or light up or vibrate and your rep is telling that this is a known issue for a product that was released a couple days ago? No beta testing?

• 
  Beccybecster (@beccybecster) reported 2 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  Frankie G (@knarf74) reported 2 minutes ago

  @Google @FitbitSupport Why do you need to make my life difficult? Can you both stop pointing at each other and help? We can't upgrade his child account in Fitbit app under our family group? And he gets a 403 forbidden error on the Google store when he tries to login?

• 
  SANJEEV SETHI (@sanjeevsethi1) reported 6 minutes ago

  @FitbitSupport hi..I am having issues with my fitbit charge 5. The screen has gone blank. Tried all troubleshooting but nothing is working. The logo comes on after pressing the button 3 times on the charging cable. But the watch does not reboot. Please help

• 
  Dhaval Ved (@veddhaval) reported 9 minutes ago

  @FitbitSupport @googlehealth Was forced to update Fitbit app. to Google Health, and it is atrocious that VO2 is exclusively tied to "Walk/Run + GPS". Why even do such disruptive change? Help forums are so filled with complaints about it, that you had to disable further comments.

• 
  Marty (@Marty_FTT) reported 13 minutes ago

  @actualstephen @Google @FitbitSupport This is why Garmin still wins on trust. They push firmware that adds features to 5-year-old watches instead of bricking them. Fitbit under Google has the worst update track record in wearables right now.

• 
  Paul DeKraker (@DeKrakhead) reported 14 minutes ago

  Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

• 
  ₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 15 minutes ago

  Oh @googlehealth you @FitbitSupport update is kinda trash. Can't add custom foods anymore, search is slow, you have to swipe a million times to find everything then spend time rearranging tiles because the default is atrocious. Body fat percentage field removed from weight entry.

• 
  aztecab (@aztecabhuijing) reported 20 minutes ago

  @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

• 
  кιяιη (@thecheekyscamp) reported 20 minutes ago

  So @FitbitSupport help is beyond useless. And they refuse to let you log a complaint! Utter **** show of a company #fitbit

• 
  Mihir Vaze (@mihirvaze) reported 27 minutes ago

  @FitbitSupport got yellow screen on inspire 3. Tried draining battery, hard reset by pressing 10 seconds on it but am no avail. Please help

• 
  Potkin Azarmehr (@potkazar) reported 31 minutes ago

  @FitbitSupport I can not emphasize enough how **** your support is

• 
  ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported 32 minutes ago

  @JLamp72 @FitbitSupport The worst part is no one is available to help with this process. I was on chat for 30 minutes trying to get my account migrated. And nope. Now I'm locked out of my fitbit

• 
  Danielle Gillieron (@DanielleGillie5) reported 35 minutes ago

  @FitbitSupport I can’t change to my Google account as it says I have my child on my account but I don’t . Please can u help me delete her so I can switch to Google

• 
  Billie Rose 🇮🇱 🎗️ 🇬🇧🇺🇸 🇺🇦 (@BillieRose99851) reported 35 minutes ago

  Just updated my @FitbitSupport app and now I'm stuck with the terrible @googlehealth new layout. It's too busy, too many side swipes and just generally chaotic. I want simple information in an uncomplicated format. @GarminUK here I come!

• 
  America First Won Big! (@TooBigToRig101) reported 36 minutes ago

  Apparently the Fitbit watch I just bought is a piece of trash I connected my B0 app and apparently Google takes the information hides it from me and will not let me see it in the consolidated space I thought I purchased Which Apple watch is recommend! @FitbitSupport

• 
  Marty (@fishtale13) reported 36 minutes ago

  @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

• 
  Harshad (@Harshad81545152) reported 38 minutes ago

  I bought a brand new Fitbit Charge 6 from just 2 weeks ago, and since day one it hasn’t charged beyond 45%. The battery is also draining extremely fast. I’ve cleaned the charging contacts and tried everything I can, but the issue is still there.@FitbitSupport @GoogleUK

• 
  Nicola Bardon (@NicolaBardon) reported 39 minutes ago

  @FitbitSupport hi I have DMd you about a broken fitbit

• 
  Amanda Blount (@amandablount2) reported 40 minutes ago

  @Paizleygrl @Google @FitbitSupport It's so bad. I want my Fitbit back.

• 
  Kelli Bachman (@kabachman) reported 46 minutes ago

  Whatever @FitbitSupport @fitbit did with that last update, the pixel watch is now trash. Most features don't work anymore. Im tired of being told to do ANOTHER reset!

• 
  Victoria Gleeson (@LadyGus) reported 49 minutes ago

  @FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?

• 
  Harikrishna (@_harikrishna_) reported 51 minutes ago

  Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

• 
  Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 52 minutes ago

  @FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.

• 
  FINN JOAN (@Joan_techz) reported 52 minutes ago

  @DanielleGillie5 @FitbitSupport Send me a Dm for help

• 
  Proud Liberal NJ Momma 💙 (@Liberal2Core) reported 55 minutes ago

  @clevermonkey93 @FitbitSupport Hey @FitbitSupport similar issue. I log my intake and then it duplicates up to three times. I delete the extra entries and then they come back. Food log has been like this for a few days.

• 
  jiminiowa (@jimmyd108) reported 58 minutes ago

  @FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!

• 
  Rene (@rnnom) reported 58 minutes ago

  @FitbitSupport and here we go again! My sense 2 is freaking out, I have no clue what to do? All it shows is “sync from the Fitbit mobile app” but it doesn’t do anything! Please help,I feel like my Fitbit’s keep messing up and usually ends up in”you’re gonna have to buy a new one”

• 
  Matthew Halmshaw (@matthewhalmshaw) reported 60 minutes ago

  @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old