Fitbit status: device issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 27, 2:40 PM EDT	0	0
Apr 27, 3:00 PM EDT	0	0
Apr 27, 3:20 PM EDT	0	0
Apr 27, 3:40 PM EDT	0	0
Apr 27, 4:00 PM EDT	0	0
Apr 27, 4:20 PM EDT	0	0
Apr 27, 4:40 PM EDT	0	0
Apr 27, 5:00 PM EDT	0	0
Apr 27, 5:20 PM EDT	0	0
Apr 27, 5:40 PM EDT	0	0
Apr 27, 6:00 PM EDT	0	0
Apr 27, 6:20 PM EDT	0	0
Apr 27, 6:40 PM EDT	0	0
Apr 27, 7:00 PM EDT	0	0
Apr 27, 7:20 PM EDT	0	0
Apr 27, 7:40 PM EDT	0	0
Apr 27, 8:00 PM EDT	0	0
Apr 27, 8:20 PM EDT	0	0
Apr 27, 8:40 PM EDT	0	0
Apr 27, 9:00 PM EDT	0	0
Apr 27, 9:20 PM EDT	0	0
Apr 27, 9:40 PM EDT	0	0
Apr 27, 10:00 PM EDT	0	0
Apr 27, 10:20 PM EDT	0	0
Apr 27, 10:40 PM EDT	0	0
Apr 27, 11:00 PM EDT	0	0
Apr 27, 11:20 PM EDT	0	0
Apr 27, 11:40 PM EDT	0	0
Apr 28, 12:00 AM EDT	0	0
Apr 28, 12:20 AM EDT	0	0
Apr 28, 12:40 AM EDT	0	0
Apr 28, 1:00 AM EDT	0	0
Apr 28, 1:20 AM EDT	0	0
Apr 28, 1:40 AM EDT	0	0
Apr 28, 2:00 AM EDT	0	0
Apr 28, 2:20 AM EDT	0	0
Apr 28, 2:40 AM EDT	0	0
Apr 28, 3:00 AM EDT	0	0
Apr 28, 3:20 AM EDT	0	0
Apr 28, 3:40 AM EDT	0	0
Apr 28, 4:00 AM EDT	0	0
Apr 28, 4:20 AM EDT	0	0
Apr 28, 4:40 AM EDT	0	0
Apr 28, 5:00 AM EDT	0	0
Apr 28, 5:20 AM EDT	0	0
Apr 28, 5:40 AM EDT	0	0
Apr 28, 6:00 AM EDT	0	0
Apr 28, 6:20 AM EDT	0	0
Apr 28, 6:40 AM EDT	0	0
Apr 28, 7:00 AM EDT	0	0
Apr 28, 7:20 AM EDT	0	0
Apr 28, 7:40 AM EDT	0	0
Apr 28, 8:00 AM EDT	0	0
Apr 28, 8:20 AM EDT	0	0
Apr 28, 8:40 AM EDT	0	0
Apr 28, 9:00 AM EDT	0	0
Apr 28, 9:20 AM EDT	0	0
Apr 28, 9:40 AM EDT	0	0
Apr 28, 10:00 AM EDT	0	0
Apr 28, 10:20 AM EDT	0	0
Apr 28, 10:40 AM EDT	0	0
Apr 28, 11:00 AM EDT	0	0
Apr 28, 11:20 AM EDT	0	0
Apr 28, 11:40 AM EDT	0	0
Apr 28, 12:00 PM EDT	0	0
Apr 28, 12:20 PM EDT	0	0
Apr 28, 12:40 PM EDT	0	0
Apr 28, 1:00 PM EDT	0	0
Apr 28, 1:20 PM EDT	0	0
Apr 28, 1:40 PM EDT	0	0
Apr 28, 2:00 PM EDT	0	0
Apr 28, 2:20 PM EDT	0	0
Apr 28, 2:40 PM EDT	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

App Crashing (29%)
Errors (26%)
Device Failure (20%)
Online Features (11%)
Sign in (9%)
Website Down (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Bigastro	Sign in	2 days ago
Gilbert	Online Features	3 days ago
Reutlingen	App Crashing	3 days ago
Bangor	Device Failure	4 days ago
Charlotte	Errors	5 days ago
Tucson	Errors	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Khoa Huynh (@Khoa_Huynh) reported 3 minutes ago
Activity and sleep is not synching to the correct time when shown on the app. Please fix your back end systems. @FitbitSupport
Brad Newman (@bradmnewman) reported 3 minutes ago
@clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.
Rakesh R (@rakeshmoorthy) reported 3 minutes ago
@GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia
Kolisa Yola Sinyanya (PhD) 🌍📚🇿🇦 (@Kolie_Yola) reported 3 minutes ago from Briza, Western Cape
@FitbitSupport But I'm due for an upgrade. Where can I get my next fix? 👀
Mark Pearce (@markyp46) reported 5 minutes ago
Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?
David Martinez (@DMARTINEZ_85) reported 5 minutes ago
@FitbitSupport Took all those steps, still not working.
Mat (@mirko_atlas) reported 7 minutes ago
@FitbitSupport Fitbit 4.58 issue
Helen McGrane (@bodhicat) reported 10 minutes ago
@FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!
Potkin Azarmehr (@potkazar) reported 15 minutes ago
@FitbitSupport I can not emphasize enough how **** your support is
Aden (@anaden2023) reported 17 minutes ago
@fitbit @FitbitSupport fix the charge 6 auto wake issue this is ridiculous. @Google they need your help.
Eneleak🍷 (@kaeleneak) reported 17 minutes ago
@FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?
David Martinez (@DMARTINEZ_85) reported 19 minutes ago
@FitbitSupport Took all those steps, still not working.
Shaun Thomas (@BonesMoses) reported 20 minutes ago
I'm about to throw my @fitbit Charge 5 in the trash. Some time after Google took over, the App just launches to a blank screen half the time until I reinstall or clear cache/data. Are there any good alternatives I should consider?
Jessica Young (@Jessicayoung_99) reported 24 minutes ago
@FitbitSupport the app is doing a weird glitch where it took randomly took away how many calories I had left to eat for the day and somehow defaulted to a random total calorie intake. I changed it to a 500 calorie deficit and I have watched it revert back 3x. Please fix.
Zoe (@Zoeee91) reported 32 minutes ago
I am trying to pair my Fitbit with my iPhone. After I enter the 4 digit code, it says pairing on the Fitbit but then an error on the phone appears “Something went wrong. There is an error. Try again”. Details in comment… @FitbitSupport @FitbitDev
FINN JOAN (@Joan_techz) reported 34 minutes ago
@DanielleGillie5 @FitbitSupport Send me a Dm for help
Briana Lagos 👩🏽‍💻 {a6} (@brianarants) reported 35 minutes ago
I order a watch for my mom from @VitalityUSA and then get no shipment update. Now they tell me it’s been fulfilled and to check on that status with @FitbitSupport who also tells me they can’t check on the shipment status since I ordered thru third party. Someone ******* help me.
Justin (@crossbosox) reported 36 minutes ago
@PosingforPink @fitbit @FitbitSupport For sure. I’ve done all the troubleshooting with no fix.
samantha 🖤 (@samanthamuskett) reported 38 minutes ago
@Jessicayoung_99 @FitbitSupport Mine been doing the same. Did all the log out force quit nonsense, it’s still doing it. Guessing a bug they’ll release a fix for soon …hopefully
aztecab (@aztecabhuijing) reported 40 minutes ago
@FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?
Kind Transparency (@Afrye262632) reported 42 minutes ago
@FitbitSupport Why would fitbit help me with my thermostat? It's fixed now.
Constable Jones (@Dave25480117468) reported 43 minutes ago
@FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.
Jessica Young (@Jessicayoung_99) reported 44 minutes ago
@FitbitSupport Can you fix this please? It’s been 2 days.
Ram Vyas (@vyas_ram) reported 46 minutes ago
@FitbitSupport I am using your fitbit step counter watch is displaying increased step counts even when I am not wearing it . I do not understand how it's happening. I do carry my mobile on the move. Please help & guide. Thanks & regards
Ankit Srivastava (@ankit_0202) reported 52 minutes ago
@FitbitSupport can u help?? As Fitbit is now part of google only and the issue is reg google pixel 2 watch. @consumerforum_ , FYI we are observing products by google and Fitbit, that can burn hands due to heat generated by inbuilt sensors.
ও ღ (@Zoe24354074) reported 53 minutes ago
@FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.
sentient ball of stardust (@WhatTheMrsHeck) reported 54 minutes ago
@fitbit fix the glitch where the screen wake keeps auto selecting button and motion when I only want button on. Its making me want to toss this thing waking me up in the middle of the night flashing me in the eyes, and the battery is dying like crazy. Husband and I both are mad
Marty (@fishtale13) reported 56 minutes ago
@FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor
Emma Lang (@EmmaLangPoole) reported 58 minutes ago
@FitbitSupport hello, I have just discovered I have an impacted Fitbit Versa 3 which has stopped working & experiencing overheating. I have been made aware they have been recalled but your form is not working for the registration & appeasement, showing an error which states..
K (@ATLBravesGirl49) reported 59 minutes ago
@FitbitSupport is there a syncing issue? I can’t sync. And I removed the app and signed out. That’s not the issue