Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- Online Features (28%)
- App Crashing (28%)
- Errors (28%)
- Sign in (6%)
- Website Down (6%)
- Device Failure (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Wolfsburg
|
Errors | 1 month ago |
|
Oldenburg
|
Sign in | 1 month ago |
|
Hamburg
|
App Crashing | 1 month ago |
 Vincennes
|
Errors | 1 month ago |
|
Mainz
|
Errors | 1 month ago |
 Le Mont-sur-Lausanne
|
App Crashing | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Debi Dowd (@LoudDebiDowd) reported@FitbitSupport I need help please. How do I manage my clock faces in Google Health app? How do I manage my goals? Where’s my hourly 250 steps reporting? Why doesn’t the exercise I start on my FitBit show when I sync the Google app? Hav we have lost all features with this change?
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Heidi McLoughlin (@heidimc2) reported@michelleormsby @FitbitSupport I think we all need to ditch Fitbit and move to something else. They haven’t even bothered replying but then it’s probably because they’re inundated with the same problem - the move to Google isn’t working! I’ve had fitbit watches for 10 years but this hassle isn’t worth it
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₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reportedHey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP
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mv (@lord_of_own) reported@madebygoogle @FitbitSupport Fitbit Air is great in what it is supposed to do except floor calculation or stairs. i live in a place with 2 floors and in the office i take stairs but as of now the floor count is 0. My pixel watch 2 was good at it. please get it sorted in next fix
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Mark Pearce (@markyp46) reportedHi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?
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Brad Newman (@bradmnewman) reported@clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.
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A.K.D. (@avasi01) reported@GoogleHealth @fitbitsupport I purchased a Fitbit Air and can’t complete setup — my Fitbit account password reset isn’t sending/working, and the app won’t let me move my account to Google either. Been stuck for days. Can someone help? #FitbitSupport
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Proud Liberal NJ Momma 💙 (@Liberal2Core) reported@clevermonkey93 @FitbitSupport Hey @FitbitSupport similar issue. I log my intake and then it duplicates up to three times. I delete the extra entries and then they come back. Food log has been like this for a few days.
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Francisco Memoria (@FranciscoMemor) reported@FitbitSupport need some help please
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David Klein (@DavidKlein719) reported@googlehealth This may bethe worst App; so slow and inferior to the original by @FitbitSupport .
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₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reportedOh @googlehealth you @FitbitSupport update is kinda trash. Can't add custom foods anymore, search is slow, you have to swipe a million times to find everything then spend time rearranging tiles because the default is atrocious. Body fat percentage field removed from weight entry.
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@MikeBeach (@mike123qwe) reportedThe Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle
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SANJEEV SETHI (@sanjeevsethi1) reported@FitbitSupport hi..I am having issues with my fitbit charge 5. The screen has gone blank. Tried all troubleshooting but nothing is working. The logo comes on after pressing the button 3 times on the charging cable. But the watch does not reboot. Please help
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S. AI (@saisthelimitt) reported@googlehealth can y’all fix the running stats on the new app??? Firstly, I start the “Run” on my Pixel Watch 4 and once I end it, it somehow ends up as “Workout” on the Health App and no stats. I change it to Run and only GPS is displayed but no cadence. @FitbitSupport
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aztecab (@aztecabhuijing) reported@FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?
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Simon Atherfold (@Grumpysworld1) reported@FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.
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Mandeep B 🚢 (@mandeepmusings) reported@BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app
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Beccybecster (@beccybecster) reported@RJ5400 @FitbitSupport Tbh with this new issue and the news that Fitbit is changing to google fit I feel I may as well buy an Apple Watch!
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Charlie Fenton (@CharlieFenton2) reported@ambientshitpost I agree, after trying to find it (why does it look so different?), they have just cramped so much in and it's now so unintuitive. What happened to 'if it's not broke, don't fix it?' @FitbitSupport
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George Girgis ™ (@George_Girgis23) reported@FitbitSupport When will the outage be resolved?
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₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reportedHey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP
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FINN JOAN (@Joan_techz) reported@DanielleGillie5 @FitbitSupport Send me a Dm for help
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Potkin Azarmehr (@potkazar) reported@FitbitSupport I can not emphasize enough how **** your support is
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Paul DeKraker (@DeKrakhead) reportedHey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.
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MV Balaji (@MuVeeBalaji) reported@GoogleIndia @FitbitSupport The forced Google Health app update completely broke the backend syncing on my Fitbit Sense in India. Sequential EDA scans fail to register. Paid for premium hardware, left with an unreliable device. How do I get a refund or fix?
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PUT ME ON THE FRIGATE 🫡 (@riva_HH) reported@rugbyballs8 @FitbitSupport @googlehealth The nonsense started when they did away with the weekly/weekend step challenges and now forcing us on to the google health app is an abject **** show
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Dhaval Ved (@veddhaval) reported@FitbitSupport @googlehealth Was forced to update Fitbit app. to Google Health, and it is atrocious that VO2 is exclusively tied to "Walk/Run + GPS". Why even do such disruptive change? Help forums are so filled with complaints about it, that you had to disable further comments.
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Victoria Gleeson (@LadyGus) reported@FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?
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Ricky/Roy Stick your blue tick! (@Dibber_Roy) reported@FitbitSupport @googlehealth Getting error 500! What is happening?
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Harshad (@Harshad81545152) reportedI bought a brand new Fitbit Charge 6 from just 2 weeks ago, and since day one it hasn’t charged beyond 45%. The battery is also draining extremely fast. I’ve cleaned the charging contacts and tried everything I can, but the issue is still there.@FitbitSupport @GoogleUK