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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (29%)
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Online Features (23%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure | |
| Cleveland |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mary 🧬
(@Marydawl83) reported
@FitbitSupport hi my versa lite has stopped syncing with my phone, I’ve tried all trouble shooting measures, the time itself is also wrong. I’ve disconnected the device and it won’t even re connect now.
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jillianmichelle
(@jillianmichelle) reported
@fitbit I have never been more disappointed by a company and their customer service. I had a problem with my sense on 7/28, reported the problem, did the troubleshooting and finally resorted to mailing the watch to you on 8/18 with your label. It is 9/8, I still have NOTHING.
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samar aboura
(@samaraboura) reported
@FitbitSupport hi my Fitbit charge 4 doesn’t read my exercise accurately! I did a Roboot twice and it didn’t help. Any help
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Jess platt
(@Jessplatt4) reported
@fitbit would not recommend the Fitbit luxe, None of the calories track correctly logging walks as burning double as the same distance run, everytime I ask for help I just get told to restart it which does nothing and the charge hardly lasts. Swimming doesn’t log properly at all
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SuzytheFloozy
(@SuzytheFloozy) reported
@FitbitSupport @fitbit @FitbitUK Still no email received regarding the ongoing issue with my brand new (replacement) Fitbit that you sent me. 10 days and counting. Just want a working fitbit... #complaint #fitbitproblem #poorcustomerservice
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femalironworker
(@femalironworker) reported
Removing the option on/off for sync all day was a bad move @fitbit I now have to charge my device every 72 hrs as oppose to every 6 or 7 days. Is there a way to get that option back on please?
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Angela Foster
(@sa_girls) reported
@irishgrits @FitbitSupport I had to do something to reset mine. It seems like I googled to find out. An update had messed things up. I eventually was able to talk to someone. Hope you get help.
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Ravinder Sohi
(@bubblyravi) reported
@FitbitSupport I have been troubles for 2 weeks. I've tried Resetting Factory reset Internet reset App reset Even brought her a new phone. Android v11 to be compatible still no luck. Please help as it seems like it needs to get replaced. It was purchased about a year ago
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Mike
(@mlvangranhar) reported
@FitbitSupport really not happy that my blaze HR is now out of support and will not receive further updates . Why? Is there scheme to replace my watch for free? It’s a terrible money making scheme really is !
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JannRonn
(@jannronn) reported
Almost a month without my @fitbit and this is the worst customer service and nobody has an answer for me. I'm beyond pissed off!!!!!
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Grace Terrell
(@Graceterrell99) reported
@FitbitSupport help I can’t get my fitbit to work it’s like it has been reset and it won’t connect to the app
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*alias not found* 🔜 new alias and new tunes
(@ReptusSanctus) reported
Wtf is the point of having a support Twitter if the support Twitter just refers you to the community forums 🤨 @FitbitSupport do better. You have too many recent 1 star reviews on iOS to be apathetic to your users’ complaints.
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Sinead Doyle
(@Shinnyd) reported
@fitbit please help. Versa2 has just stopped charging
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susan
(@susan52578945) reported
@FitbitSupport My Fitbit does not work. I have had three of them! When I requested a refund I was told NO by your csr. Now I am out of warranty, but I wasn't out of warranty when I requested my refund. Can someone help me????
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Beesan Sartawi
(@BeesanSartawi) reported
@fitbit hello! I have a problem with my Fitbit Alta it keeps on turning off and it won’t sync to my phone, how can we fix it?
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Karina Shah
(@karinashahx) reported
@FitbitSupport Yes I chatted with support. It's a very common problem and not acknowledged by Fitbit. Don't know if I should trust the brand for my next purchase. @WearableGuru
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TABASSUM
(@tabassumid) reported
@FitbitSupport Purchased in Feb 2021, both rubber straps broken....how ti get replacement
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Mungo Gilchrist
(@Ducamantova) reported
@FitbitSupport - I haven't had the use of my Fitbit for nearly month now due to the band splitting less than a year after I got it. I'm not getting responses by email. Please can you help.
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Paul Hadfield
(@Paul_Hadfield) reported
@julielerman @dylanbeattie @fitbit I switched to the versa, 1st one failed after a swim, but the 2nd was just after a shower. I'd also questioned the HR functionality with them, it would climb to 180-190, and I wouldn't be out of breath, then it dropped back to 100 (like gym equipment was reading) - know issue
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Lalengzuala
(@lalengzuala) reported
@FitbitSupport are you having server issue?
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SNH
(@Shiny_Nosehair) reported
@FitbitSupport As I say, 99% of wearers won’t use those forums. Luxembourg has more connected banks, I doubt it has as many wearers. US has over 400 linked banks down to small town affiliations. Just find the biggest 5-6 banks and partner up? Does it really need forum votes?
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She Bopped
(@mdgumby) reported
I love my @fitbit. But the standard bands are GARBAGE.
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🐧hannari_eli (はんなり_エリ)
(@hannari_eri) reported
@FitbitSupport But I don’t get why it takes so long. It’s not like this your first warranty issue from someone living in Japan, is it?
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Maris De Mott
(@Legomyegolas) reported
@fitbit @glemaud Looks like you finally fixed your strap problem years after my Fitbit fell apart in 6 month. Not interested in your “style” ever again since that.
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jimmy cooper
(@jimmykips) reported
from
Meopham, England
@FitbitSupport am struggling to logon to my Fitbit account via @virginpulse to associate my account. When I enter the username and password it just refreshes back to the login page. Is this a known error?
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Laura ⭐️
(@Laura_Thurston) reported
@fitbitsupport my versa lite isn’t connecting to my Bluetooth. I tried syncing, troubleshooting, I deleted it off my account to re-do, and it won’t sync to Bluetooth. I called support and they hung up on me, when trying to add to my account. Help! Please!
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🐧hannari_eli (はんなり_エリ)
(@hannari_eri) reported
@FitbitSupport It’s not about the response time but about the fact that you did send me to the chat even though you should have known they can’t help me. What kind of service is that?
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Richard J FitzGerald
(@Richie_Fitz_) reported
@FitbitSupport @FitbitUK @fitbit Hi, did my usual 5k route today. My charge 4 only picked up 4.17k of the run. Any ideas on how to fix this issue? # fitbit #charge4 #fitbitsupport
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🐧hannari_eli (はんなり_エリ)
(@hannari_eri) reported
@FitbitSupport You did but I still don’t know what the problem is with an address that I entered correctly.
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Liam Fearnley
(@feariam) reported
@FitbitSupport That's too bad. So few banks are supported by Fitbit Pay in Canada.