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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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Online Features (19%)
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App Crashing (19%)
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Website Down (15%)
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Sign in (8%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ipswich |
Device Failure | |
 Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features | |
| Onley |
App Crashing | |
| Lakeland |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Maku
(@makuu17) reported
@FitbitSupport Still not working, sent a DM
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Brandon
(@bmtsbrandon) reported
from
Carpentersville, Illinois
@FitbitSupport Fitbit shame on your lack of support on this known app issue. It’s like you don’t care, so why should customers care about buying anything Fitbit in the future?
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Isaac Munanira
(@imunanira) reported
@FitbitSupport unable to log into fitbit app. Says invalid password or email but able to log into website with the same credentials. Is there an issue you're aware of?
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Isabella Bravo
(@bravovogue) reported
@FitbitSupport That’s the issue. Majority of stores sell knock-off stating it’s Fitbit but reviews say otherwise with bands being flimsy and material breaking easily. I’ve checked Amazon bookstores electronic section and they only sell the current Fitbit models or Alta HR (not the bands)
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Shilpa Bindlish
(@shilpabindlish) reported
Hey team @FitbitIN @FitbitSupport My fitbit watch is isn't working for some time. Its not in warranty now. Could you please help me know if there are any service centres of yours in Chandigarh? Tried everything possible, but no solution.
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Greg Brooks
(@BrewGuy15206) reported
@stu_rush @MollyBethy @fitbit In the Before Times, my wife insisted I get a Fitbit to look at my sleep, which had always been crap due to production schedules that changed daily. After the shutdown of the entertainment industry my sleep scores improved by 20 points.
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Sanjay Myangar
(@sanjaymyangar) reported
from
Coventry, England
Hi @FitbitSupport my charge 3 is playing up. Charged to 100% removed from charger. Within 5 mins it is reading 6%. Repeated several times. Have rebooted. Have resynced to my phone. Problem persists. Are you able to help? Thanks.
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Debbie C
(@Debbiesg1) reported
@FitbitSupport It seems to have stopped doing it at moment but I will when it does it again maybe a fix has come through as a lot of people were complaining about it.
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Phil L The IV
(@PhilLTheIV) reported
@FitbitSupport your app is only allowing me to look back & see my past data, but I need to see tomorrow's to assist in meal planning. How can I carbo load appropriately without knowing how much exercise I'll get? How can I plan a movie night without my sleep data? Please fix.
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Vishal kumar
(@Vishalk69889136) reported
@FitbitSupport heart rate monitoring in my fitbit versa lite has stopped suddenly,I even don't see the green light blinking on the back of the watch. Can you help me out ?
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Amy garside
(@Amygarside77Amy) reported
@fitbit my fitbit has broken and it still under warranty. I have messaged several times over the last 2 weeks on here and have been told someone from support will email me regarding this but still haven't had any response. Absolutely shocking customer service
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Marcelo Matos
(@marmm1976) reported
@FitbitSupport my Fitbit app is not showing the watch skins! How can I solve this problem? Charge 2…
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Brandon
(@bmtsbrandon) reported
@FitbitSupport @ldmias You have a syncing issue you told me. Why you telling others it’s something else. Do you have a higher up area that listens and really looks into issues?
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william benstock
(@will6310) reported
@FitbitSupport Hi there I had a notification to update the software on my versa 2 it failed now the software update notification as disappeared for over a week and has not come back please help
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Alan Somers
(@Somers1741) reported
@FitbitSupport previous continued: Today the battery was on 57% and i went for a walk setting the exercise to walk. The battery was down to 7 % within 3 hours. It there a problem with the charge 4 battery??
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Prof Annabelle Gawer
(@AnnabelleGawer) reported
@FitbitSupport my Fitbit is becoming very dim — I can barely see what’s the content of the screen. Can you help?
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TABASSUM
(@tabassumid) reported
@FitbitSupport My belt has broken within a couple of months of use....very surprised and the India customer care number is out of service....pls guide
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Sarah-Jayne
(@karmacomesback) reported
@FitbitSupport my versa has just died with no warning. Been in touch with support and nobody has got back to me can you help please? Thank you. Have done all the troubleshooting 😞
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Brandon
(@bmtsbrandon) reported
from
Carpentersville, Illinois
@FitbitSupport It’s your same message to keep sending you’re looking into it. Well it’s been over a week. Time is up! Refund me for this broken tracker and app or send me the newer version so we can see if it starts working right.
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Brandon
(@bmtsbrandon) reported
@rachelmichelle @FitbitSupport same! They keep saying looking into it and aware of issue. I send screenshots and all. One challenge I have 0 steps other challenge 4900 steps . One with 0 started earlier. Poor product and support
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Navin4supportissues
(@Navin4supporti1) reported
@TheStreet @jimcramer @FitbitSupport hey Fitbit.. you claim that charge 4 is swim proof.. I don’t think.. took it to swim, now the Bluetooth doesn’t work.. and wouldn’t connect you either my iOS phone or my android one., and it just shut down now!! Not charging, not restarting
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Tom C
(@TomC99006971) reported
@fitbit 3 weeks into having a new Versa 3 watch, the band already uncoupled and fell off when getting into a stream. Was unable to find it after. Losing my brand new Versa 3 after 3 weeks due to the band design really sucked, never had an issue with Versa 2’s band….
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Shankar AS
(@ShankarThoughts) reported
@FITBITSUPPORT My Fitbit Charge 3 is not working. I didn't use it for last few months. Now, no display and no back light, but when plugged and side button pressed, it vibrates. Please help.
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Ⓥ I'm sorry I
(@RadicalEmu) reported
@mookpixie @fitbit Never had a problem with the app. Their customer service is good though, have a chat. I think Garmin do trackers if all else fails.
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Dean
(@DeansterMc) reported
@FitbitSupport Troubleshooting done nothing its just a terrible GPS system judging by other people's complaints too.
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(scoffs)
(@xofzil) reported
according to my @fitbit, I’m currently getting the worst sleep scores of my life, which almost sounds to me like an accomplishment
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Andrea Koether
(@jasmine04) reported
@FitbitSupport Hi my name is Andrea Koether and i was wondering if you can help me fixed my fitbit versa it got too wet and it wont turn on can you help me replace it your friend Andrea Koether
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Kashif Mirza
(@KashKid_07) reported
@FitbitSupport So worried. Got given a fitbit luxe for my bday, screen not working after charge and bluetooth pairing. So dissatisfied
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Natalie C
(@talkin2spiders) reported
@fitbit hi there, is it possible to have a broken screen on a versa 3 repaired? Thanks
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David Lamondin
(@mondovid) reported
@fitbit contacted fitbit because the HR is incredibly inaacurat on my watch. They acknowledged it has been an ongoing problem but said "sorry" there is nothing we can do to help. I asked for a refund and was told no because it's an ongoing issue. Don't buy a fitbit.