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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (41%)
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Online Features (19%)
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Errors (18%)
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Website Down (10%)
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Device Failure (8%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Foix |
Device Failure | |
 City of London |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Hjalmervik
(@Hjalmervik) reported
@FitbitSupport I have never had such terrible product support in my life. If your even interested in fixing this the case # is #43966797. For anyone else, the short version - don't buy the FitBit Scale, over 2 months waiting on replacement since my brand new scale was defective
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Rosie Dymond (she/her)
(@RosieDymond) reported
My @fitbit sense paused 3 times during my workout today.. this happens A LOT & it is due to my wrist pushing on the side button & there seems to be NOTHING I can do about it. I have tried wearing it higher on my wrist but sweat makes that a bad fix. 🤬 When will fitbit fix this?
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Yuvraj Mannari
(@YuvrajMannari) reported
@AmazonHelp @AmazonHelp Worst #CustomerExperience Let me know what’s your resolution for this. I want my product from where I purchased. I can’t accept this. 2/2 cc @FitbitSupport
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Pradhan
(@ATP_5) reported
@FitbitSupport Hello- can u pls reply to my issue.I have already DM.
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Saravanan
(@Saravan21687585) reported
@FitbitSupport I have Fitbit charge 3 which needs to be serviced, as screen is about to die and there is no visibility. Could you help me to locate the service center. Am currently residing in Chennai.
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mark livingstone
(@maddogwolfman) reported
@FitbitSupport what is going on? I'm trying to get help but chat screen it too zoomed in and zooming makes it unresponsive then I'm kicked out and can't access live chat on any device
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Rhona Applebaum🇺🇦
(@RhonaA_PhD) reported
@FitbitSupport Another problem My Fitbit screen is blank. I squeeze the sides and nothing; stays blank/dark When I connect it to recharge the battery it shows a 65% charge Help please Rhona
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Deepak Sakalle
(@deepak_sakalle) reported
@FitbitSupport Heart rate for my Versa2 does not show any data. Sensors at the back of the watch does not glow. Please help me get it fixed
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Emily T.
(@jigglydiva) reported
@FitbitSupport I have DMed. The issue seem to be the original charging cable not connecting with the device.
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Terry P
(@ElTele) reported
@FitbitSupport Hi. I have recently upgraded from an Inspire HR to a Sense. I want to activate my free Premium trial, but the app won't accept my password. I am definitely using the correct password. Can you please help? Thanks.
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Mark Youngs
(@Youngsie1974) reported
@FitbitSupport can you help please? Just bought my wife a new Sense but her fitbit account was registered to an old phone and old email address for her old fitbit. She's tried to create a new account with a new email but it isn't working. What does she need to do?
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Rene
(@Rene195845) reported
@FitbitSupport ever since the latest update I no longer get notifications on my versa 2. Very frustrating as I have been a loyal client since day one. Feeling frustrated and actually thinking of trying something else. Even your help person couldn’t figure it out .
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Andria Chappell
(@CurlAQueen) reported
@fitbit Went to put my Versa 3 on only to find a black screen. Still no-go after charging hours. Tried every idea I found on Google. Still a no-go. Now stuck in a reboot loop. How do I fix this?
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Yanick Rail
(@Yanickus1) reported
@FitbitSupport there seems to have a problem accessing “Your account” on your website. The link keeps on loading no matter which browser I use.
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Lee Gent
(@Genty1975) reported
@FitbitSupport bought 2 Charge 3 26/01/20, TODAY both stopped working, Ive been on to yr Customer None-support Team, unable to fix them, I received an email saying they were out of the 2 year warranty but 35% discount, online these are major issues how come 2 both failed today?
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Tracy Lynnette Johnson
(@TracyLynnetteJ1) reported
@FitbitSupport Why doesn’t my Fitbit version 178.4021 keep proper time? Having to shut it down or re-sync it is frustrating.
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TDiddy
(@tdempsey) reported
Have been using a @fitbit for a while, then mine unceremoniously died. Got the RMA and shipping label. Shipped the watch Feb 2. 26 DAYS AGO. Still "in transit," says @FedEx . Fitbit says no one can help until it's received, makes escalation virtually impossible.
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ɹéuuø
(@AshRenno92) reported
@fitbit @FitbitUK customer service is horrendous. We’ve had a broken watch and then a replacement watch sent out that doesn’t work either and you are doing nothing about it. When will this be dealt with as we keep getting fobbed off by your customer service team who don’t care.
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*gloria*
(@MyLibraryThings) reported
@FitbitSupport There’s something wrong with my #charge5. The battery lasts approximately 24hours and takes FOREVER to recharge. Help!
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The Chooz
(@thechooz) reported
@FitbitSupport Just sent you the information, the regular setup steps are not working
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Annette Parker
(@Annette91943258) reported
@FitbitSupport my fitbit is not coming on or charging. Waiting to hear from support but no emails as yet. Wondering if you can help please?
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Mike Maughmer
(@maughmer) reported
@fitbit You have got to fix this damn "prepare for bed" notification. I have no sleep settings enabled, but every night, I get a notification. Just deleted the app, since it seems to be the only solution. People have been complaining about this for years.
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Chris Bird
(@chrisbird69) reported
Does anyone else find their #fitbit charge 4 has essentially become useless, with dropped gps all the time? I’ve tried turning on both types of gps but it doesn’t seem to help. It hasn’t accurately recorded a ride or a run in quite a while now. @FitbitSupport
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Jeanne Spears
(@JeanneS72939510) reported
@fitbit why is it so hard to get assistance with Fitbit issues..my brand BP new fitbit is not working correctly
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Pen Griffey Jr.
(@RebelToUhmerica) reported
@melloj56 @fitbit Bruh, I just bought this **** less than a year ago.
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Jason Soffer
(@JasonSoffer) reported
@fitbit @MyDealSecrets Just curious why @fitbit can’t relay this on Rick’s behalf. He’s identified the issue already. It would be great if you could take owner of it for him now.
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Bec of Hearts
(@becofhearts) reported
Bruh @fitbit have gotten so ****** 🙃 I'm not spending another 30 minutes dealing with support again BC the **** doesn't connect well, time to buy an Apple watch
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Paed CF Nurse
(@PaedRespNurse) reported
@FitbitSupport Hi, my fitbit inspire 2 has hurt broken. It's split where the strap goes in and won't hold the strap in. I bought it in May last year
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ハヤ
(@paledolli) reported
I mean imagine if I kept walking trying to distract myself not knowing my heart rate was that fast instead of slowing down and trying to lay down…thank you @fitbit !!!!! kinda proud of myself taking care of this not making a scene at the gym too lol
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Andrew Ceyton
(@onetrueceyton) reported
@FitbitSupport please help. I cannot get a password reset sent to me.