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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (33%)
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App Crashing (22%)
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Online Features (15%)
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Website Down (11%)
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Errors (11%)
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Sign in (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Louis |
Device Failure | |
 Grenoble |
Device Failure | |
| Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
| Lincoln |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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KB
(@KBGiants) reported
@StockMKTNewz Their warranty and Customer Service is the worst. @FitbitSupport
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S.I.I.
(@Sirviman) reported
@FitbitSupport oI WANT TO KNOW IF AN EMAIL THAT I RECEIVED IS SPAM! I JUST SENT AN EMAIL TO 2 OF YOUR SUPPORT-HELP EMAIL ADDRESSES. AND RECEIVED AM AUTORESPONSE SAYING FITBIT NO LONGER REPLYS TO EMAILS! I INCLUDED A SCREENSHOT OF THE EMAIL THAT I SENT. I GUESS THAT FITBIT IS TOO
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lumberto
(@soldicrypto) reported
@bolkster @fitbit Same here with the email issue. No one is answering their help chat or phone. 💀
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Shawn
(@Shawn79035802) reported
@fitbit just got butter booted out of your website again! What is the matter with you guys, terrible and I will never buy from you again.
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Darshankumar Dave
(@darshanmdave) reported
@ScouseMarkie @PaulOBrien @fitbit What is surprising is that even the cheapest (4$) aftermarket silicon straps don't have this problem. I don't understand why the giants cannot figure it out. Or maybe they don't want to because then they have customers buying 20$ nylon staps additionally.
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Julia Moroney
(@juliamoroney) reported
@meghan_bee @fitbit Thank you 🙏🏼 this was a little while ago but it was traumatizing. We needed Serv pro to come clean and then a new floor and the fire crept into the closet and ruined a lot of clothes. BUT the house didn’t burn down and no one got hurt THANK GOD.
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KB
(@KBGiants) reported
@StockMKTNewz There Warranty and Customer service is the worst. @FitbitSupport
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MegOmyeggo
(@earlyaprilfool) reported
@fitbit The #FitbitCharge5 Could be a good thing, but it's bogged down by terrible software, and #Fitbit won't share the data collected with the user.
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CounterCorp
(@CounterCorp) reported
from
Providence, Rhode Island
@Fitbit has announced it will issue a $299 refund for its recalled Iconic watches, which reflects the typical retail price when it was still selling them. The company, now owned by @Google, is also offering owners a 40% discount on a new Fitbit device, if they want to replace it.
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eddymontreal
(@eddymontreal) reported
@fitbit We’re stuck on the first page, it keeps clocking. Once the form loads and you click next, it gives an error message. FIX THIS!
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Daniel O’Neil
(@Dan_Iel78) reported
@7NewsAdelaide @fitbit Ionic is crap. One of the worst watches I’ve owned. Switched to Garmin. No comparison.
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Grumpy Scientist
(@GrumpySciRx) reported
@JSal58 @fitbit Yep - not working. There needs to be a recall for the recall site. I guess there is a reason I stopped using it.
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Dana Rose
(@DRoseDub) reported
@fitbit @FitbitSupport your site is overloaded and not working and when I called I was told I had to go through the site and they couldn’t help. Are you doing something to fix this?
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Lori Anderson
(@LoriAnd65271002) reported
@FitbitSupport I don't have a problem with my Charge 2
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I tweet random things. Vaxed and boosted.
(@bjverzal) reported
@whitingdev @fitbit The error in red on the bottom.
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lumberto
(@soldicrypto) reported
@roochric @fitbit They had to wait to find 1000 burn victims & waited for govt to force them into a “voluntary” recall. they only care if lawsuit threatened or someone dies. There are no proactive companies when it comes to safety. I mean, what if someone tossed theirs bcuz of the issue.
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Melissa Wouk
(@melissawouk_) reported
@fitbit @CDNmiche Mine burned up a couple of years ago and the company offered to replace it with another Ionic or half off a newer model. I took the offer of half off a new fitbit. This issue should of been dealt with years ago. Fitbit knew this was a problem.
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Shane Slater
(@filmactually) reported
@FitbitSupport Are your systems down? I can't log in.
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Scott Dodge
(@scootie1958) reported
@FitbitSupport I'm on the refund site you posted for my ionic..but it's not working? How to I get my refund & mailer to send it in? Thanks
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Brynden Devenny
(@bsdevenny2009) reported
Hey @fitbit @FitbitSupport we ordered off @amazonca and received the wrong watch. They refuse to help us and told us to contact you. You can’t help us either. Any other suggestions?
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Sarah Lane
(@SarahLa04464639) reported
@FitbitSupport I got an email with the mailing label to replace my versa 3 but it didn’t tell me what all to send (didn’t get the 2nd email.) Please help me so I can send it asap!
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S.I.I.
(@Sirviman) reported
@FitbitSupport I WANT TO KNOW IF AN EMAIL THAT I RECEIVED IS SPAM! I JUST SENT AN EMAIL TO 2 OF YOUR SUPPORT-HELP EMAIL ADDRESSES. AND RECEIVED AM AUTORESPONSE SAYING FITBIT NO LONGER REPLYS TO EMAILS! I INCLUDED A SCREENSHOT OF THE EMAIL THAT I SENT. I GUESS THAT FITBIT OIS TOO
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eddymontreal
(@eddymontreal) reported
@FitbitSupport @_dawnw81 We’re stuck on the first page, it keeps clocking. Once the form loads and you click next, it gives an error message. FIX THIS!
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Dana Rose
(@DRoseDub) reported
@Shawn79035802 @Google @fitbit Same! And I even called and they said I have to get through the website…. Which is down 🙄
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Elida Witthoeft 🌻
(@elidawitthoeft) reported
@fitbit is recalling devices because they can overheat and burn their wearers. Now that’s a way to get people to move (and flap their arms). And I thought it was bad when my #AppleWatch incessantly nagged me. By name. #WednesdayMotivation
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Sarah Lane
(@SarahLa04464639) reported
@fitbit @fitbit_support I was sent a return label to replace my versa 3 but, I didn’t get the 2nd email with what all to include in the package. Please help! Can’t get ahold of anyone on chat or phone.
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MegOmyeggo
(@earlyaprilfool) reported
@fitbit Fix your other products. Fix your app, #FitbitCharge5 doesn't work for #NightShift workers, mine has never worked properly since launch.
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anna
(@annerchist) reported
@shukribasiron @fitbit Try contacting the live chat support - they helped me with an issue I had with an email after this step!
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Jamie B
(@liwjamie) reported
@fitbit hi i cant get it to sync and live chat are no help
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Cory Boehm
(@Cory_Boehm) reported
@fitbit Loved my Ionic but have completed the recall/refund process. That said seems there is an issue with the promised "40% discount" as it drops the prices to current retail for new customers. Care to explain ? Cc @FitbitSupport