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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (47%)
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Online Features (18%)
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Errors (16%)
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Website Down (11%)
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Device Failure (5%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors | |
| Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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American Trumpette
(@AmericanTrue7) reported
@fitbit Versa 2 just dies. Suck it up,buy another. Versa 3. Has not worked since I got it. Set up per instructions. features work randomly. Will not align w/ my settings. Total nightmare. Trying to get support is like trying to break into the Pentagon. Should've gone Apple?
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Mark J. Fine
(@markjfine) reported
Hey @MyFitnessPal, have you thought about adding a manual @fitbit synch option where the user can add something manually from the fitbit app when it decides to get dementia all day? The continually broken synch is becoming a massive joke.
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SO tired
(@Bepboppbop) reported
@FitbitSupport Have someone from US actual tech support call me, or we are returning these trash watches and getting our $600 dollars back. NO ONE should buy a #Fitbit #FitbitSense !! BUYER BEWARE! Their "support" will not know even the most basic stuff and talk in dumb circles!!
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Gemma
(@GemmaJo86) reported
@FitbitSupport I can’t get my fitbit to sync with my phone Can you help please 🤞
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John McArthur 🏴🇪🇺
(@BigBadJock) reported
@FitbitSupport @StravaSupport My wife's Fitbit versa hasn't been syncing to Strava since the weekend. Is there a fix?
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SO tired
(@Bepboppbop) reported
@FitbitSupport @fitbit My husband bought the #Sense with me. We had the same Versas before this. His Premium trial works, mine doesn't. Heart rate monitoring in the Sense is trash as well. Don't buy #FitBit.
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Hogg Cyndie
(@SWA_superdisp) reported
@FitbitSupport please call FedEx and ask them to deliver my broken FitBit Charge 4. And stop the traveling around the western USA. I cannot believe this pkg cannot get Calexico. Maybe @FedEx you could give it to the @USPS And they can deliver it
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Ameya Joshi
(@ameya91) reported
from
Mumbai Suburban, State of Mahārāshtra
@FitbitSupport Opened the app and went to friends tab and I see soo many Michael entries. Also some numbers and question marks as you can see in the image. I checked again just now and the issue is solved so ok for now.
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Rini Mathew
(@tweetatrini) reported
I m facing issue with versa 2 battery since May 2nd week. its draining in 2 hrs. with bluetooth off its lasting 4 days but wats the point of a fitness watch without sync. I tried contacting cust care & they are unaware of this issue. pls help @fitbit @FitbitSupport @FitbitIN
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Nick Handley
(@MarketingManNo1) reported
@fitbit I reported a technical problem on the reporting of friends figures over 2 months ago and there several messages between us. I’m disappointed that this has still not been rectified.
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Squeaky Altman
(@prettysqueaky) reported
@FitbitSupport My brand new Fitbit sense is losing battery to quickly it went from 100% to 42% in a few short hours. Customer service says their aware of glitch problems but not telling customers how and when it will be fixed
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Erica Zornes
(@ebzornes) reported
@Petchary @JamaicanVision @fitbit You never will. They are trash.
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Siân Catrin
(@sian_c) reported
@FitbitUK @FitbitSupport my device seems to be playing up - for my last two morning workouts it’s told me I’d burned 500 calories in under 10 minutes (for low intensity workouts that would normally burn 200 max) - is there a known issue?
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Jody lawrence
(@the5laws) reported
@fitbit why does it seem that every 1.5 years my Fitbit craps out?? And the only thing you do is say here we will give you a discount for a new one?! Fix the damn problem or get a better warranty!
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ShootingStar
(@GoodremFan) reported
@FitbitSupport I tried everything it’s not working manually syncing, restarting still the same
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Erica Zornes
(@ebzornes) reported
@Bepboppbop @AppleSupport @FitbitSupport “This is definitely not the experience they want you to have.” Although it’s the experience THOUSANDS are having and they will not fix issues on the old product, they just keep producing new trash. I bought an Apple Watch after my 85 day old Versa 2 stopped. They are a JOKE!
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bananarepublicofMiami🍌
(@bananar81392005) reported
@FitbitSupport The food log is pretty useless with IOS. Moderator in your user forum where many users complain about this advised the issue was reported. So far, it still does not work. What is the ETA? As of now your product is not as advertised.
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Faizan Nizami
(@fznnizami) reported
@FitbitSupport I have a Versa 2 and "Couldn't sync your Versa 2" is the nightmare I live and breathe now. Ever since your last firmware update my watch doesn't sync with my app. I've tried every trick in the book to get this fixed. Not happening. Can you please help?
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Erica Zornes
(@ebzornes) reported
@BrannonJT @FitbitSupport @Strava What they don’t say is that THOUSANDS of customers have put this same complaint on the Twitter page. Instead of acknowledging the problem they will have you spend hours troubleshooting. Fitbit is junk.
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Erica Zornes
(@ebzornes) reported
@karengking @FitbitSupport There is literally ALWAYS a technical issue that they won’t properly address. It’s such a headache.
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Liesl Krause
(@SourKrause94) reported
There’s a persistent issue with foods not loading when trying to log in fitbit, it makes it really difficult to keep all the data I want in the app when I can’t log the food! @FitbitSupport
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dee
(@dee4change) reported
@FitbitSupport app does not count steps correctly. Ordered free trial and charged within 5 seconds. Customer support addresses none of my concerns just says no refunds. My fit bit worked perfect until I was tricked into the premium plan. No it’s terrible. Refund immediately
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Jo0ojo🕊️
(@sweetflower419) reported
@fitbit I have a problem about the Charge 4 watch please contact me privately
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SO tired
(@Bepboppbop) reported
@AppleSupport do you have tech support that at least knows what a menu is? #Fitbit @FitbitSupport do not. Say the words and we'll return $600 worth of #Fitbit #Sense bricks and look into ur stuff. Years of loving Fitbit, but Google is turning it into trash
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Hogg Cyndie
(@SWA_superdisp) reported
@FitBitSupport @FedExHelp I am getting upset. It has been one month that I returned a broken @FitBit Charge 4. Since April 24 this small 10x7 padded envelope has been traveling the western USA headed to Calexico CA. It has been in LosAngeles 2x now. Now it is stuck in Sacramento.
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Jeremy Hunt
(@jez_tweets) reported
@FitbitSupport my inspire HR has lost the ability to scroll through the apps and screens. Any suggestions to fix this please? Thanks!
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Amanda The Show
(@Rorabamanda) reported
@FitbitSupport hi, my Fitbit is broken and I got the extended warranty but I cannot find anywhere on the website to take action on this, what do I need to do? The only return link says I can’t return the product because it shipped over 45 days ago
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Erica Zornes
(@ebzornes) reported
@Bepboppbop @FitbitSupport @fitbit EXACTLY! I’ve been tweeting for 3 weeks now. They are TERRIBLE! They let you spend hours troubleshooting even though you start off with telling them you’ve already done it all. No accountability of their junk, low quality product.
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Erica Zornes
(@ebzornes) reported
@1Life_saved @FitbitSupport “This isn’t the experience they want you to have” but it clearly is. They have thousands of complaints and are doing nothing to make improvements. No ownership, not being accountable and the products are ****.
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Erica Zornes
(@ebzornes) reported
@FitbitSupport @BrannonJT They know why it’s not syncing...NO ONE IS ABLE TO SYNC and it’s an issue on their end. Although they keep acting like they’re surprised every time someone tweets about it.