Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (26%)
-
Errors (24%)
-
Online Features (21%)
-
Website Down (13%)
-
Device Failure (12%)
-
Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Stephanie dennis
(@maidment84) reported
@FitbitSupport please help me. My fitbit would not sync then uninstalled its self I am now trying to re install and connect my fitbit to the app but it keeps saying its not working. Please can you advise me what I can do
-
Takaaki Igarashi
(@autumntk) reported
@fitbit hi! Firmware version of my charge 4 is still 48.2. could you help why I can not update?
-
MC
(@MaggyMae728) reported
@FitbitSupport I am having problems again today on syncing. Is this problem fixed or what?
-
Joan Baker
(@joanfbaker) reported
@FitbitSupport FYI... the problem has not been resolved. Please advise
-
Takaaki Igarashi
(@autumntk) reported
@FitbitSupport hi! Firmware version of my charge 4 is still 48.2. could you help why I can not update?
-
bremer28
(@bremer281) reported
@FitbitSupport Ionic sw release 3.39 is very slooooow. For example, The sleep details page did not open so I wanted 10 seconds. Still no response. Double tapped. Nothing. Tapped again and five instances of the sleep details page opened. Are you guys working on a fix for this?
-
Kusalananda
(@kusalananda) reported
@FitbitSupport That is very good. The issue is that with your servers being down, the app becomes unusable. This implies that data that the app is showing comes from your servers. This suggests that the data is going from tracker, to the phone, your servers, and then back to phone. Roundtrip.
-
chesterghost
(@chesterghost) reported
@FitbitSupport your app still crashes when switching to kid view to set up ace 2 . Please help
-
RoseBlossom
(@RoseBlossom30) reported
@FitbitSupport hi, I was doing a update for my charge 3 and then it stopped updating then I left it for a day. I have done everything you have said to do on the help page but it isn't working, it is now a black screen. I deleted the Fitbit app and removed the Fitbit from my 1/2
-
Diane Beaulieu
(@DianeBeaulieu9) reported
@FitbitSupport I did not have any respond from you since my last tweet yesterday. This morning, the sleep section is working well. But everytime i check my account on the app, at section <<CHARGE 3>>, the app crash and close instantly. Excuse if my english is not good, i live in Quebec.
-
Janice Povah
(@Janice10th) reported
@FitbitSupport after the difficulty last night I dont know what has happened? My fitbit is not counting steps or anything. It seems to sync but when I checked bluetooth settings it doesn't seem to be paired . HELP
-
Bethany
(@bethanymorris83) reported
@FitbitSupport @mamazine224 It might have been fixed yesterday, but I woke up with the same issue this morning. Not able to sync yet again
-
Jacqueline Shaw
(@x_Jables_x) reported
@FitbitSupport I have not been able to sync my fitbit since 23rd Feb and is still ongoing would like some help with this please i am I premium customer and getting no benifit from this at all.
-
The librarian
(@TheUrbaninnit) reported
@FitbitSupport versa lite not auto syncing, time wrong, tried all the usual steps many times. This is a replacement for my original one which developed EXACTLY same problems approx. 6 months into use. Built in obsolescence? Appalling. Please sort this issue out
-
D.S
(@1slandb3auty13) reported
@FitbitSupport I also reported another issue in the DM but it looks like my chat was closed as I received a feedback message.
-
Becky
(@Becky_lea_97) reported
@FitbitSupport hi - my Fitbit steps went from 1,300 to 9,823 in 5 mins. Obviously something is wrong. How do I fix this? It’s a Charge 3
-
Mark
(@mewarner1960) reported
@FitbitSupport Before I knew this was a problem on fitbit’s end, I deleted the app and reinstalled it. The problem is that I lost all my historical data! Can it be retrieved and re-installed to the app? Looking forward to your answer, thanks
-
D.S
(@1slandb3auty13) reported
@FitbitSupport Thank you but what now? Do I need to send the issue in chat again? Will it be reopened?
-
Tamsin
(@Tamsin04724127) reported
@fitbit your website is bugged - getting error messages when I try to order anything. Now the money has come out my bank and I can’t get hold of anyone to speak about what’s happened!!!
-
Natalie Roberts
(@Natalie63257483) reported
@FitbitSupport My Fitbit is still not syncing on my android. I've talked with support and still not working. This is terrible
-
Scott Dodge
(@scootie1958) reported
@FitbitSupport Thank you! I can't get my phone calls or text alerts on my watch? I have the notifications turned on..but it doesn't come thru? HELP lol
-
Nicolette
(@N1C0L3TT3) reported
@FitbitSupport Syncing still down? I've been unable to sync with app since yesterday?
-
Jane Sait
(@swy78) reported
@FitbitSupport My versa lite front screen is showing calories I want to show steps I tried clicking left hand corner then find goals and change to steps but I cannot see goals can you help thank you
-
Teja Bajaj
(@BajajTeja) reported
@FitbitSupport I think this problem was because of technical issue you had yesterday. Now it's working fine. Thanks.
-
Dan
(@punisher2108) reported
@FitbitSupport I did this like 30 minutes a go, weren’t the server issues already sorted? Everything else works apart from Deezer.
-
Claudius Rück
(@ClaudiusC) reported
@FitbitSupport Sorry - that is wrong. Most items can not be synced. Please solve the problem properly.
-
Rip
(@hiprip1) reported
@FitbitSupport Still can't login with password? What's up, thought you said it was fixed?
-
JudiBootie
(@flwr6pwr9_) reported
@FitbitSupport Oh, it started working whenever you fixed the server issue. But thanks.
-
Bethany
(@bethanymorris83) reported
@FitbitSupport my fitbit sense hasn't synced since 12:45am EST. It keeps telling me it cannot sync. Seems like the same issue as yesterday.
-
MT
(@TaryMellers) reported
@FitbitSupport It's still not working for me