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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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App Crashing (23%)
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Online Features (15%)
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Website Down (12%)
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Errors (12%)
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Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Louis |
Device Failure | |
 Grenoble |
Device Failure | |
| Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
| Lincoln |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jenny
(@Jenny11171142) reported
@dodgepacklake @FitbitSupport Sorry mate, this experience is very frustrating, I have been in situations like this and gladly for me I was able to recover my coins through the help of Markcyberr217 on Instagram he will recover all that was lost.
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Kate Astley
(@kindercreative) reported
@FitbitSupport having the same trouble re brand new fit bit, sign up, go to login still saying email password doesn’t match even though all correctly keyed in. Took the other watch back to retailer because if same issue! What to do? Stuck? Tried everything suggested on website
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Vishal Srivastava
(@vishooo__) reported
@FitbitSupport There is no resolution to the problem... DM does not help at all. It's been more than 6 weeks and no resolution.
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Chris Kirkland
(@PhysicsChris) reported
Just had very helpful online support with the @fitbitsupport online chat, for a problem with the app. All solved. Much better than some other sites.
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AuntNan
(@AuntNan1) reported
@FitbitSupport I'll wait to see if it stops syncing again, and contact you for troubleshooting. I didn't want to get into my problem and the workaround on their thread if my problem was different than theirs. It's bad form to hijack a thread. :) 3/3
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Andreas Ronacher
(@RonacherAndreas) reported
@fitbit Yeah you are kidding me, I´m upvote but these suggestion is since 2018, and still not available. And now with pixel watch this will increase a problem with it. I guess this would be a killer for fitbit users with an accu which longs only for a day without sleep tracking.
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Mallory
(@OhMallory) reported
The latest @fitbit firmware update disabled my touchscreen on my #versa2 then @FitbitSupport had me factory reset my device. And that disabled my device completely. Their only solution was a 35% off coupon on a new device. I've seen many other users with this issue. Help! #scam
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Jeff Alerman
(@JeffAlerman) reported
@fitbit I know how to fix it…because I have to do it every few months. It’s ridiculous that I have to do it every few months.
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Ravi229815
(@ravi229815) reported
@fitbit Bad customer service .no one is solving my queries .
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YieldLondon
(@Yieldlondon) reported
@fitbit unbelievable you don’t do service if you have a broken screen - it’s a really major failure on your part. #fail
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Joanne Buchanan
(@buchananj2807) reported
@FitbitSupport No response to any of my recent messages......your customer service is terrible. I can only conclude that your financial stability and going concern status as an organisation must be in question if you need to withhold my refund for this length of time!
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chadritt
(@chadritt) reported
@FitbitSupport I still have a broken device. One that wasnt broken until your support got involved and had me do something that is known to break fitbits.
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chadritt
(@chadritt) reported
@FitbitSupport Contacted support over a minor issue, every time i followed one of their steps it got worse and now my device is so broken they say it must be replaced. This feels like a scam
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The MayoDon
(@Donal43680543) reported
from
Dublin City, Leinster
@fitbit my app logged me out and won't let me sign back in. I have just done a long run and I'd like to get it recorded. Please help 😫😫😫
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Jeff Alerman
(@JeffAlerman) reported
I should have never gotten a @fitbit. I should have gotten an Apple Watch instead. This is a new Sense and it dies all the time. Out getting my steps in, look down to see where I am, dead. Also, it loses the link to my Withings scale every few months. Horrible experience.
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@ChuckBaggett Chuck Baggett - ChuckBaggett.space
(@ChuckBaggett) reported
@FitbitSupport You didn't address what I said. I have read your links. I've also used watches for many decades without trouble. The problem is in what your band is made of, not your customers. Your additional non-silicone bands are grossly overpriced compared to 3rd party bands.
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Chris Cleen
(@Chris_Cleen) reported
@fitbit @FitbitSupport so frustrating that any time my watch accidentally goes dead, it’s a 30 minute headache getting it synced. Seriously. Design some better tech. It’s terrible. I guarantee @Apple Watch won’t give me that trouble.
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Sridhar Ramachandran
(@sridharr1964) reported
@FitbitSupport My Fitbit doesn't charge within 4 months of purchase. My email has not been responded to. This is my 2nd bad experience after the recall of my first Fitbit.
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Dad of Five in the 805
(@dodgepacklake) reported
@FitbitSupport hey guys! I lost access to my gmail. Google blames Apple, Apple blames Verizon…endless circle. Can someone DM me to help??
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Lee Berry 💙
(@leeandrew50) reported
@FitbitSupport is there a way to reset the battery in a Fitbit Alta? Battery goes down to 50% then just goes off
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AuntNan
(@AuntNan1) reported
@FitbitSupport Yes, those are the steps. Syncing has gone down completely twice about a week apart. I found an odd little workaround that got the syncing working again. I signed into my account from a different device and syncing started working again as soon as I signed in. 1/3
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Gillian Fairweather
(@Tagsy88) reported
@FitbitSupport hiya, I have an account with you and also have created a new one incase there was a problem but everytime I try to sign in it says user does not exist or password incorrect and it’s definately not. I’ve tried with both accounts can you help please?
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Pamela Burridge
(@pamburridge) reported
@FitbitSupport hi - my Fitbit versa 2 hasn’t logged any sleep score since the last update. Is there an issue?
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Matt Prehm
(@MattPrehm) reported
@FitbitSupport My fitbit won't respond to my swipe attempts. It's frozen. I've done the hard reset, and it still doesn't fix the issue.
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Clint Hannah-Lopez
(@clinthannah) reported
@FitbitSupport @fitbit absolutely embarrassing how terrible you treat your customers. Multiple customer service agents have lied to me and no one can give me a direct answer. Wasting time over and again. All because I wanted to get a new FitBit...lesson learned, I suppose.
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Andreas Ronacher
(@RonacherAndreas) reported
@AndroidPolice Interesting is still that it will not be possible to have two fitbit devices within one account. Example Sense and Pixel watch. I tried to start the login process with pixel watch and immediately sense will be deleted. I ask @fitbit how it should be possible with a accu...1/2
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chadritt
(@chadritt) reported
@FitbitSupport Unfortunately this response told me nothing and didnt help in any way.
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Ben Paddon
(@BenPaddon) reported
Anyone else having an issue with their @fitbit Versa 3 where the alarms go off 9-12 minutes late instead of the actual time you set it for? Having a number of issues with my Versa 3 of late, but this is one of the most irritating.
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Scott
(@softwarescotty) reported
@fitbit, @FitbitSupport, @FitbitDev where's the custom faces and apps for my new sense 2? I need to transfer a screen onto my watch to monitor my blood glucose, which has always been possible with fitbit, but now isn't? No SDK, no news, Dev channels are dead. Help?
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Gill Paton
(@paton_gill) reported
@FitbitSupport Hi. I'm doing this on behalf of my mum and dad. They both have versa but both of chargers aren't working. The pins are down on both chargers. How do I get replacements ? Thanks in advance.