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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (33%)
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App Crashing (22%)
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Online Features (15%)
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Website Down (11%)
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Errors (11%)
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Sign in (7%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Louis |
Device Failure | |
 Grenoble |
Device Failure | |
| Paris |
App Crashing | |
 Köln |
Online Features | |
 Rotterdam |
Errors | |
| Lincoln |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Dana Bentley
(@common_st) reported
OK @fitbit , I work in software so I get how hard it is to make software work well out of the gate. But the software on the Sense 2 is flat out not doing what it's supposed to. I can't get GPS, even after reading the manual. The watch UI is buggy. Even after a factory reset ...
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Blair H
(@TwentySeven11) reported
@FitbitSupport just upgraded from a Versa 3 to a Versa 4... Couple of things: 1. No 3rd party apps? Is that likely to change? I use the GPS golf app...surely an upgrade isn't a downgrade? 2. I used to switch off the display with a palm on the screen. Not working on Versa 4?
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DinoBanino
(@DinoBanino) reported
Because of everything going down with @GoogleStadia I will be giving up on all things google except for the stuff I have to use because of work. That means no more android, no more @fitbit no more chrome, etc etc etc
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Swati Sharma
(@swatisharma2108) reported
@FitbitSupport I have done logout, force, clear cache and then uninstalled the app and installed it again. Still this is happening and it's happening to my friends also. Not a single issue. Sharing my details in DM
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Tony Krohn
(@Krohn5Tony) reported
@googlechrome Google SUCKS! Keep stealing from people with your garbage @fitbit Charge 5 defects.
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Me
(@Me64992538) reported
@fitbit Are you sure all the data you used is accurate? Your devices tend to show wildly inaccurate numbers. Maybe you should focus on fixing that issue first
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🌻PN🌻
(@PNClems) reported
@FitbitSupport I need help and your customer service line isn’t understanding my issue.
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Mark Chappell
(@Chappell1970) reported
@FitbitSupport Any @fitbituk users help here?
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Kenny Noble
(@kissalive8) reported
@MissSeaPeaches @fitbit @Strava The syncing is as reliable as a chocolate fireguard. All you get as a reply is the usual troubleshooting which is only a temporary fix. Would never purchase fitbit again
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Bianca
(@Bshface) reported
@FitbitUK @FitbitSupport my Fitbit has died and won’t charge. Please help!
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wilson nadar
(@66tweet66) reported
from
Mumbai Suburban, State of Mahārāshtra
@fitbit Please help in getting my Ionic refund of USD 299. Pathetic Customer Service. . Wilson Nadar, India
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Joanne Buchanan
(@buchananj2807) reported
@FitbitSupport I have sent various DMs and whilst you respond, you fail to actually do anything to resolve. You say you want to help so why can't you just give me the refund to which I am entitled?
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wilson nadar
(@66tweet66) reported
from
Mumbai Suburban, State of Mahārāshtra
@FitbitSupport I have not received my refund of Fitbit Ionic. Customer care is giving various excuses like device is not synched, serial number of watch required, longer wait etc etc. Going on since June. Very very bad & sad experience.... Wilson Nadar, India
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Michele newell
(@Michelenewell6) reported
@FitbitSupport We’ve been down this road many times and no further forward. Yiu recalled a watch. Disabled it in April. Said a refund would take 3-6 weeks. Still waiting ……
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Now Resisting from Australia!
(@lang51b) reported
@FitbitSupport I bought Fitbit Inspire in 3/2022, got injured, haven't used it since May. I resumed workouts but I can't find the app in the Google store so I downloaded it to my laptop (Windows 10) but it won't recognize my device. 😠Help! I live in Australia if that matters.
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Obinna Ubah, PhD
(@DrObinna_Ubah) reported
@FitbitSupport My Fitbit Versa 3 syncs but doesn’t sync important events like my sleep and does not even record my oxygen sat. This has been going on for more than a week. I have tried to delete the device from my phone and added again (Bluetooth) but the problems persists. Please help
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Manny
(@dirtyluco) reported
@fitbit @FitbitSupport if you're going to issue a refund, use a better service or do it yourself! Blackhawk is worthless and so is @myprepaidcard service and their app! #disappointed #pissedoff
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Anie Akliandy
(@anieakliandy) reported
@FitbitSupport hi, my charge 4 battery cannot last for 2 days after charge for 100% full. Any advice how to fix this? Thanks
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Tony Cheung
(@asiayeah) reported
@FitbitSupport I wonder why do I need to do that. Will I lose any information? I just try again and it is working fine now. It looks like it is a server stability issue on your side. Thanks.
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Alice Mori 🖤🤍
(@queenalicemori) reported
@fitbit I have a new phone and Alexa is now not working on my Sense. I've tried everything. My question is, do I need to make a blood sacrifice to the Fitbit gods?
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Chris Hamblin
(@ChHamblin) reported
@FitbitSupport again the strap locking catches on my charge 5 are broken. Not snapped but every time I move my wrist the strap pops out.
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Mrs Fifer
(@missfifer) reported
@asiayeah @FitbitSupport Cant be done. No 3rd party support. Effectively a downgrade from the Sense. Nightmare!
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Me
(@Me64992538) reported
@fitbit Why don’t we share the negative impacts Fitbit devices have on our lives? Paying $200 for a versa that stops working properly after a few months And Fitbit can’t fix the issue? Let’s make a story about the effects of stress on my health dealing with a faulty device!
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Dana Bentley
(@common_st) reported
@FitbitSupport Yep, have tried that. There is no option for GPS that I can find in the exercise portion of the phone UI at all. I spent a good chunk of my lunch hour today trying to find it. If I select walk I get about 1 sec to scroll down before the exercise starts, but there's nothing there.
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🦋 Sam 🦋
(@itssamlou_) reported
@FitbitSupport hi there, I’m wondering if you could help me, I have the Fitbit inspire HR and it’s fully charged, but the LED screen won’t light up at all, I’ve tried rebooting it and it won’t work either also before it stopped lighting up it was showing the wrong time to
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real
(@raacchael) reported
@FitbitSupport @FitbitUK @fitbit hi - replacement watch ordered 3 months ago and no sign. No response to emails and a v v v unhappy customer. Help please
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Kate Astley
(@kindercreative) reported
@FitbitSupport created a new account, verified email go to sign in on the app to continue, app doesn’t let me login when details are correct, go to forgot password, don’t get a change password on email.can’t carry on with set up of watch.Checked support page still doesn’t work?!
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VK
(@kayveeekay) reported
Hey @FitbitSupport I have a Charge 5 purchased in Dec 2021. The display is not working and any calls / emails to the India customer care aren't being supported. Calls not answered and emails bouncing. What do you suggest ?
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Emma Jane 🇬🇧💜🇺🇸
(@EmmaJan99009292) reported
@FitbitSupport I have sent a message and would like to help pls thanks
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Jamie B
(@liwjamie) reported
@RezaCPA @fitbit I have the exact same problem