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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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App Crashing (20%)
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Online Features (19%)
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Device Failure (16%)
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Website Down (13%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Amelia
(@sweet_sixteenn) reported
@nicholas_nobody @FitbitSupport Please what's the problem you're facing
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Adriana Bernal
(@adri20050) reported
@FitbitSupport i already did what your website says but still the same i can't fix it 🥲
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Yudh Vijay Singh 🇮🇳Rawal🇮🇳
(@yudhvijay) reported
@fitbit Within 10 months of purchase of this My FITBIT smart watch which was purchased on 12th May 2022 is suddenly not working. Customer helpline is not working. Wondering whom to contact in Mumbai to get it repaired or replaced as it is within WARRANTY.
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Andrew Scovel
(@FatGuysMovies) reported
@fitbit such a terrible idea to remove the challenges. Hoping this is temporary or I’ll have to switch to an Apple Watch
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WB
(@wb_williamb) reported
@FitbitSupport Your DM told me that you couldn’t provide a refund even though i cancelled my subscription on the day and my Fitbit has broken.
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dave iseppi
(@IseppiDave) reported
@FitbitSupport @fitbit, you have been the absolute worst to deal with on all levels of customer support.
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prafulbhatnagar
(@prafulbhatnagar) reported
Dear @FitbitIN @FitbitSupport, The screen of my Fitbit charge 5 has stopped working though the rest of the functionality is working fine. Need help with fixing the screen issue.
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Catherine L Polydore
(@DrPolydore) reported
@fitbit I have had a Fitbit since 2014. Over the years, I have purchased multiple Fitbits despite the terrible performance for one reason; the challenges. Now, I feel lost. I and my challenge buddies will be moving to Apple Watch. Bad business decision.
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Thom Parynik
(@Yzee19) reported
@FitbitSupport Since challenges went away, I've have no reason to go the app, just realized this. Great job of a poor user experience.
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John Bonham
(@johnnybonham) reported
@wishondarling @DrBravo2 I had exactly the same issue. Email with zero value then they took £79.99 at 7am this morning. How are you going to sort this @fitbitsupport ?
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Erin Hunter 🦖🦕
(@erinyhunter) reported
Worst thing @fitbit ever done was take away the challenges and open groups! #bringthemback
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WB
(@wb_williamb) reported
@FitbitSupport My current position is that: 1. I had a subscription renew that I did not want to renew and lost £79.99 2. The device is broken so I cannot even use this subscription but 3. You are telling me it is non refundable anyway but 4. You are sorry. Is this correct?
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Chris Yianni
(@ChrisYianni) reported
@fitbit your app is not working and whilst my Fitbit is connected, I'm not getting any notifications and I don't think it is recording data. Are you aware of any issues with the app?
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Sam
(@Sam_Layendecker) reported
@FitbitSupport my Fitbit hasn’t been synching at all the past couple of weeks. Any advice on how to fix it?
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Call a Foul for Maxey You Coward!
(@RansomCozzillio) reported
@FitbitSupport At the moment I’m furious I’ve been at the gym for over an hour and have 0 move minutes/100cal burner because my Fitbit is not tracking my pulse. Not the first, or second, or 10th time this has happened. Could fix it with a restart but that required the charger, insanely dumb.
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Larry Neufeld
(@L_Neufeld) reported
@DoreenfromMSU @fitbit I am destoned to replace my FB with Apple. I bought a FB Sense and will not by another. Their software is faulty. Wallet app (incompatible) with my credit card constantly comes up, interferes with me using the watch, and NO WAY to remove it and no fix from Fitbit. @FitbitSupport
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calecc
(@calecc27) reported
@FitbitSupport My watch changed the time yesterday, Mexico no longer changes to the summer time, my cellphone time is correct, but my watch isn't, is there a fix for this issue? I already tried syncing many times.
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Dr. Evil
(@DoctorEvil_1995) reported
@FitbitSupport The Charge 5 is garbage. I had mine for little over a year and the screen is bugging out. It’s totally unusable. The only thing that @fitbit offered was a discount on a new one. What a joke!!!
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Little Washita
(@LittleWashita) reported
@FitbitSupport why won’t you fix the design problem with the bands on the Charge Fitbits constantly disconnecting? I refuse to buy another Fitbit until this is fixed. It’s a watchband for chrissakes!
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Aditya Krishnan
(@adityaskrishnan) reported
@FitbitSupport Not at all satisfactory response . Just provide me a solution, need to replace a strap so asked where can it be done in Mumbai otherwise how can I use it ? Wear and tear is a common problem for any wearable #badcustomerservice
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Cheryll Woods-Flowers
(@CflowersChasExp) reported
Thanks for nothing, @fitbit ! I have been doing challenges with the same group of 20+ people for a decade or more. Doing away with them is your worst decision...when mine no longer works I will never buy another. #Fitbit
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JUWEL KHAN
(@JUWELKH40565055) reported
@FitbitSupport I can't login my fitbit iconic device. When am trying to connect it's showing ur device has been locked ,contact to customer care. and I forgot everything. What should I do.. !!? Plz give me a solution. As soon as a possible 🙏🏻 am getting trouble 🙏🏻
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Melissa Schroeder Balun 🇺🇦
(@MelissaSBalun) reported
@FitbitSupport No!!! Just sent back a Whoop because I decided to stay with my trusty Charge 5 and it thanks me by no longer holding a charge. Keeps going dead after less than 1 day. Charged to 99% 30 min ago and now at 82%. Apparently this is happening to a LOT of people. Help!!
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Katie O' Connell
(@katietony21) reported
@FitbitSupport @fitbit @fitbitireland Hi Iv recently bought the Fitbit versa 4 and the time stay on 8.02am. I have paired and unpaired device and synced numerous times but the time is not changing? Can your fix the fault?
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Elaine Ward
(@ElaineW48147751) reported
@FitbitSupport I've been having a lots of trouble getting my Fitbit to charge. Can you advise me please.
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Vikrant Hatwalne
(@vik_rants9) reported
@FitbitSupport folks, I bought the versa 3 in India a year ago. The belt has now broken. How do I buy a new belt? I cannot see any official places to buy. Amazon is full of poor quality products. Need help, else this is my last fitbit purchase for sure. As much as I like it.
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Precious to Jesus
(@PrecioustoJesu1) reported
@FitbitSupport team is not helpful with ionic recall discount code, issue not resolved from 13 Feb 2023.
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Kenyatta Harris
(@apofbigs) reported
@FitbitSupport why on earth would you remove the challenges. My loyalty to Fitbit was because of my love for my weekly challenges. Please fix this and bring them back in a hurry before you lose customers.
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Precious to Jesus
(@PrecioustoJesu1) reported
@FitbitSupport hi, I've flagged my addidas ionic. For recall on 13 Feb 2023. The issue here is that a discount code was sent to me upon successful registration of the watch recall. However, the discount code is not working and the fitbit support team is beating around the bush!
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George Stevens
(@pompeygeorge) reported
@FitbitSupport fitbit charge 5 showing wrong date (4/4/2023) no amount of syncing / restarting works. Help!