Fitbit status: device issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Jul 29, 4:20 PM EDT	0	0
Jul 29, 4:40 PM EDT	0	0
Jul 29, 5:00 PM EDT	0	0
Jul 29, 5:20 PM EDT	0	0
Jul 29, 5:40 PM EDT	0	0
Jul 29, 6:00 PM EDT	0	0
Jul 29, 6:20 PM EDT	0	0
Jul 29, 6:40 PM EDT	0	0
Jul 29, 7:00 PM EDT	0	0
Jul 29, 7:20 PM EDT	0	0
Jul 29, 7:40 PM EDT	0	0
Jul 29, 8:00 PM EDT	0	0
Jul 29, 8:20 PM EDT	0	0
Jul 29, 8:40 PM EDT	0	0
Jul 29, 9:00 PM EDT	0	0
Jul 29, 9:20 PM EDT	0	0
Jul 29, 9:40 PM EDT	0	0
Jul 29, 10:00 PM EDT	0	0
Jul 29, 10:20 PM EDT	0	0
Jul 29, 10:40 PM EDT	0	0
Jul 29, 11:00 PM EDT	0	0
Jul 29, 11:20 PM EDT	0	0
Jul 29, 11:40 PM EDT	0	0
Jul 30, 12:00 AM EDT	0	0
Jul 30, 12:20 AM EDT	0	0
Jul 30, 12:40 AM EDT	0	0
Jul 30, 1:00 AM EDT	0	0
Jul 30, 1:20 AM EDT	0	0
Jul 30, 1:40 AM EDT	0	0
Jul 30, 2:00 AM EDT	0	0
Jul 30, 2:20 AM EDT	0	0
Jul 30, 2:40 AM EDT	0	0
Jul 30, 3:00 AM EDT	0	0
Jul 30, 3:20 AM EDT	0	0
Jul 30, 3:40 AM EDT	0	0
Jul 30, 4:00 AM EDT	0	0
Jul 30, 4:20 AM EDT	0	0
Jul 30, 4:40 AM EDT	0	0
Jul 30, 5:00 AM EDT	0	0
Jul 30, 5:20 AM EDT	0	0
Jul 30, 5:40 AM EDT	0	0
Jul 30, 6:00 AM EDT	0	0
Jul 30, 6:20 AM EDT	0	0
Jul 30, 6:40 AM EDT	0	0
Jul 30, 7:00 AM EDT	0	0
Jul 30, 7:20 AM EDT	0	0
Jul 30, 7:40 AM EDT	0	0
Jul 30, 8:00 AM EDT	0	0
Jul 30, 8:20 AM EDT	0	0
Jul 30, 8:40 AM EDT	0	0
Jul 30, 9:00 AM EDT	0	0
Jul 30, 9:20 AM EDT	0	0
Jul 30, 9:40 AM EDT	0	0
Jul 30, 10:00 AM EDT	0	0
Jul 30, 10:20 AM EDT	0	0
Jul 30, 10:40 AM EDT	0	0
Jul 30, 11:00 AM EDT	0	0
Jul 30, 11:20 AM EDT	0	0
Jul 30, 11:40 AM EDT	0	0
Jul 30, 12:00 PM EDT	0	0
Jul 30, 12:20 PM EDT	0	0
Jul 30, 12:40 PM EDT	0	0
Jul 30, 1:00 PM EDT	0	0
Jul 30, 1:20 PM EDT	0	0
Jul 30, 1:40 PM EDT	0	0
Jul 30, 2:00 PM EDT	0	0
Jul 30, 2:20 PM EDT	0	0
Jul 30, 2:40 PM EDT	0	0
Jul 30, 3:00 PM EDT	0	0
Jul 30, 3:20 PM EDT	0	0
Jul 30, 3:40 PM EDT	0	0
Jul 30, 4:00 PM EDT	0	0
Jul 30, 4:20 PM EDT	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

Errors (33%)
Online Features (24%)
App Crashing (24%)
Website Down (10%)
Sign in (5%)
Device Failure (5%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Wolfsburg	Errors	15 days ago
Oldenburg	Sign in	15 days ago
Hamburg	App Crashing	15 days ago
Vincennes	Errors	15 days ago
Mainz	Errors	15 days ago
Le Mont-sur-Lausanne	App Crashing	15 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Links : FFXIV Danwtrialed 🏝️🍹🦙🎮🔮 (@HBtrashandrants) reported 10 seconds ago
Hey @FitbitSupport @googlehealth is there any reason why I can't email support anymore? The option either isn't there or won't let me submit a ticket, I have tried chat support and the chat bot and support person doesn't understand my problem and I can't phone due to job hours
Khoa Huynh (@Khoa_Huynh) reported 1 minute ago
Is there a problem with my Fitbit ? It says I only took 34 steps today which is untrue @FitbitSupport
Sheena Watts (@Sheena81) reported 2 minutes ago
@googlehealth I need help please I think my Fitbit is dying 😢 I've tried pressing the button & holding for 10 seconds but the logo keeps showing. I thought i fixed my watch but went back to the logo then goes black so I plug it back in & the logo comes back @FitbitSupport
mv (@lord_of_own) reported 3 minutes ago
@madebygoogle @FitbitSupport Fitbit Air is great in what it is supposed to do except floor calculation or stairs. i live in a place with 2 floors and in the office i take stairs but as of now the floor count is 0. My pixel watch 2 was good at it. please get it sorted in next fix
Ricky/Roy Stick your blue tick! (@Dibber_Roy) reported 5 minutes ago
@FitbitSupport @googlehealth Getting error 500! What is happening?
₱Ɇ₵Ø₴ⱤØ฿ (@pecosROB) reported 6 minutes ago
Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP
Crystal (@CryssyJ824) reported 8 minutes ago
@FitbitSupport Look, I'm poor and can't afford to upgrade my Inspire 2 and OS 12 Android. But I would appreciate it the app didn't delete my water intake after I type it in!
MV Balaji (@MuVeeBalaji) reported 11 minutes ago
@GoogleIndia @FitbitSupport The forced Google Health app update completely broke the backend syncing on my Fitbit Sense in India. Sequential EDA scans fail to register. Paid for premium hardware, left with an unreliable device. How do I get a refund or fix?
jiminiowa (@jimmyd108) reported 12 minutes ago
@FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!
PAR | Rose 🔜 Japan (@romanova) reported 14 minutes ago
@clevermonkey93 @FitbitSupport I'm having this issue too. Bummer they don't have it fixed.
Kay Brooks 🇺🇸 (@KayBrooks) reported 15 minutes ago
UGH! @googlehealth has made my FitBit watch nearly useless. I've depended upon being able to see my calories burned & calories consumed but it's just gone! Calorie deficit is is what I paid for. There's more frustrations, but that's the biggie. FIX THIS! @FitbitSupport
Rakesh R (@rakeshmoorthy) reported 15 minutes ago
@GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia
Dennis Lokey (@DennisLokey) reported 17 minutes ago
@FitbitSupport Over the last week my Fitbit logs my exercise twice for some reason. What is causing this and how do I fix it?
Kelli Bachman (@kabachman) reported 18 minutes ago
So @FitbitSupport won't help me with ANYTHING.....neat
Matthew Halmshaw (@matthewhalmshaw) reported 18 minutes ago
@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
rachel mackinnon (@rachelmackinno2) reported 19 minutes ago
@FitbitSupport disappointed when I get a new watch and support keeps telling me that they know of the issue and are working hard looking into it. It has been months. Isn't it false advertising stating you have voice assistant and voice text on a watch then dont allow it?
Mikko Tuomela (@mikkotuomela) reported 20 minutes ago
@FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.
Stacey Randall (@staceyrandall_) reported 20 minutes ago
@FitbitSupport @googlehealth help I can’t get into Fitbit or Google Health as you have only half registered my Google Health account so when I try and complete it it’s saying I already have one? Then says need to upgrade a linked child’s account but it won’t work or let me delete
Amanda Blount (@amandablount2) reported 22 minutes ago
@Paizleygrl @Google @FitbitSupport It's so bad. I want my Fitbit back.
michelle ormsby (@michelleormsby) reported 22 minutes ago
@heidimc2 @FitbitSupport I am hsving a nightmare trying to do this!!!!’
Brad Newman (@bradmnewman) reported 27 minutes ago
@clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.
Namrata S (@NamrataS691142) reported 29 minutes ago
Hi @FitbitSupport and @googlehealth , my Fitbit sleep data hasn’t been syncing to Google Health for the past 3–4 days. Everything was working fine before, but now my sleep data isn’t showing up. Is this a known issue, and is there anything I can do to fix it? Thanks!
Seebee (@SeebeeNarra) reported 32 minutes ago
@Google @FitbitSupport @google Are you aware how bad the Fitbit app is now, since the transition to Google Health?
Canada's TV Girl (@CanadasTVGirl) reported 39 minutes ago
@FitbitSupport something going on this morning? I'm getting a server error and no data 😕
Matthew Halmshaw (@matthewhalmshaw) reported 40 minutes ago
@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
andy elton (@EltonAndy) reported 47 minutes ago
@FitbitSupport I have a permanent red light on the back of my charge 5 and no display on the front. I've done a hard reset using the charger cable. This fixed the problem, but less than 5 minutes later it's back to red light and no display. Please advise next steps.
Ramit Sheth (@ramitsheth) reported 48 minutes ago
Fitbit watches are for use of only 1 year. Incase anything happens,company doesn't listen to or gives any support. Don't spend thousands of Rs to buy watch for 1 year,go for other brands like Garmin.Worst company. DONT BUY FITBIT WATCHES @FitbitSupport @FitbitDev @indiafitbit
Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported 51 minutes ago
@FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.
Simon Atherfold (@Grumpysworld1) reported 54 minutes ago
@FitbitSupport It won't let me send a private message. I just want some help please?
Simon Atherfold (@Grumpysworld1) reported 60 minutes ago
@FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.