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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (57%)
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Online Features (17%)
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Website Down (8%)
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Errors (7%)
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Device Failure (7%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Toms River |
Online Features | |
| Vancouver |
App Crashing | |
| Olympia |
Online Features | |
| Parkland |
Errors | |
| Lexington |
Device Failure | |
 Landau in der Pfalz |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Bishop
(@TheMisfitFarmer) reported
@cathysinden @FitbitSupport Good luck. I had the same exact problem with the Charge 5. Brand new and black screen. Took them over a month to send replacement. Replacement gets here and does same exact thing. Customer support is a joke. Google black screen Charge 5. Apparently its a pretty common problem.
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Indrani Kar
(@Indrani_Kar) reported
@KanthrajSrikant @fitbit Fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Indrani Kar
(@Indrani_Kar) reported
@mleblanc1965 Fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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colleen
(@coll1986) reported
My fitbit is not picking up my exercise, I little help here @FitbitSupport
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Kelly Jennings
(@kelljennings) reported
@FitbitSupport I have a charge 4 that has a blank screen after charging. Tried a reset and problem persists
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Stephen Bishop
(@TheMisfitFarmer) reported
@rkbentley @fitbit @FitbitSupport Always been a fitbit user, but the Charge 5 has a some sort of glitch. I sent my first one back on Nov 28, said it was delivered according to tracking, but they couldn't find it at facility. Finally got replacement today. It does exact same thing, black screen of death. Good luck
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Sagar Rabadiya
(@samcoolone70) reported
@FitbitSupport @FitbitIN Can someone let me know the process of claiming a warranty? I have a really bad experience of syncing versa 3 with my device, and I don't even find any service center in Ahmedabad.
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Ela829
(@Ela829) reported
@FitbitSupport have the login servers been down all day??
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Indrani Kar
(@Indrani_Kar) reported
@lacilin @fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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단
(@10x_dangineer) reported
@FitbitSupport As you can see, it happened over a week and i actually noticed it few months ago. Not sure how restarting is going to help and i am using the latest
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Dazza super mt09 duke r 😁😁😁
(@Privatenugget2) reported
from
Irthlingborough, England
@FitbitSupport hello wondering if you can help my wifes fitbit model FB412 has unpaired itself and will not pair again. We have tried to reset it when it's charging but it's not working the phone can find it but won't pair and then the fitbit dissapears. Thanks Darren.
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Indrani Kar
(@Indrani_Kar) reported
Fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Indrani Kar
(@Indrani_Kar) reported
@kt_oconnor13 Fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Phil Wardega
(@PWardega) reported
@fitbit why are your products and support so bad. Luxe may be the worst product ever with no support. Don’t buy Fitbit
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toy boxopher factory
(@xopher314) reported
@FitbitSupport I need help determining the legitimacy of someone using your product to advertise a suspicious commercial casting call in a subreddit I moderate. Please contact me.
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Ceastwell
(@cathysinden) reported
@fitbit ive never been so stressed since I bought a Fitbit and can’t work out how to use it! No instructions in the box and terrible app walk through of how to use the watch once set up!
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lee Crompton💙💛
(@cromp74) reported
@fitbit Hi I've just received my fitbit versa 3, the longer band won't connect, the smaller one connects no problem, any advice please?
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Indrani Kar
(@Indrani_Kar) reported
@AvaladonCosplay Fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Jos van der Velden
(@josvdv) reported
@FitbitSupport when I travel and the time zone changes the fitbit charge5 seems to loose an hour when analyzing sleep time. This happens when I sync. Is there any documentation on this issue?
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Janet Nienaber
(@d0e699c8d0d04e0) reported
@fitbit I have owned two of your watches and this is the second time you gave not given me any service. I need my fit bit repair, it is outside is warranty and will be happy to pay but NO ONCE AGAIN cannot help me.......I am now done with you and will NEVER buy another one.
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JW Pennington
(@JWPennington) reported
@FitbitSupport pixel 4a 5g android 12 security update 5 Jan 2022 .. Fitbit Sense has not recorded health data (metrics) except minimal pulse rate since this Pixel security update... Are others having this issue?
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Indrani Kar
(@Indrani_Kar) reported
@coaxmetal Fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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ja3k
(@ja3k_) reported
@fitbit I really like the smart wake alarm feature. You should make a smart no wake alarm feature where if it detects your sleep quality was bad enough it cancels the alarm.
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Klock36
(@KlownShow36) reported
@JamesJM @FitbitSupport Hey James. My gf having same issue. Did they ever provide you with a fix?
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Charles Seymour
(@charliesey60) reported
@FitbitSupport Called customer support to inquire about the extra insurance offed for 39 dollars covers loss, breaking and if it’s lost. Agent wouldn’t listen misunderstood then hung up on me. Some of the worst service I’ve received. I was kind.
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Indrani Kar
(@Indrani_Kar) reported
@thor_himmler @_AllyRose_ Fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Stacey plant 💙
(@Plantstacey) reported
@FitbitUK @FitbitSupport can someone help me with my fitbit that is not able to turn back on.
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Indrani Kar
(@Indrani_Kar) reported
@Curvygal Fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.
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Maarten de Vries
(@maartenkdevries) reported
@FitbitSupport Hi there, I could use some help, I think. I just created an account and confirmed my email address. After that, both the app and the website won’t accept my password. The instructions for password reset never arrive. Am I doing something wrong?
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Indrani Kar
(@Indrani_Kar) reported
@YariRodgers @fitbit is the worst. Their products are only built to work for a few months. @FitbitSupport is also terrible and try to gaslight you, saying the problem is you instead of their ****** products to avoid having to warranty them. Then they send you defective warranty products.