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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (41%)
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Online Features (19%)
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Errors (18%)
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Website Down (10%)
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Device Failure (7%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down | |
| Virginia Beach |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa’s beauty body shop
(@Lisas_bbs) reported
@FitbitSupport I am having an issue with my Fitbit Charge 3. This is the second time with the same issue where the screen does not work. I can not get a replacement but offered 35% off a new watch but can not purchase a charge 3/4 on the site.
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Paul Anderson
(@huddie71) reported
@FitbitSupport @ChristosKonst17 We're all having this problem with Samsung phones and our Fitbits since updating to Android 13 and OneUI5. We've done the troubleshooting steps many times. This is a known issue with no user workaround, so @FitbitSupport need to work with Google and Samsung on a resolution pls.
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Tiff Ok
(@TiffOk1) reported
@FitbitSupport No there is no message. There is a post at 0702 this morning that says We want to help! What can we do today To which I posted a screen shot and an explanation of the problem I am having with sleep tracking on my new versa and their has been no reply. Nov 16th reply is prev
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𝕋𝕙𝕖 𝕄𝕣𝕤 ℕ𝕒𝕥 𝔾
(@TheMrsNatG) reported
Thanks to @FitbitSupport for getting a fix to my problems. @SamsungUK you broke it with your update, so get all these problems fixed. You have really ruined my phone experience
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DeeRich
(@DeeRichDoHo) reported
face of my Sense popped off for no reason. others w/ same problem. unfortunately I’m 90 days past warranty…this is my 2nd FitBit that has failed. @fitbit offering a 35% discount to purchase a 3rd device. had Ionic that was recalled. should I give up on @fitbit ? @FitbitSupport
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Jess
(@thejessicadabit) reported
Why ******** do i have to resync my @fitbit EVERY SINGLE MORNING? I keep missing calls and texts because it isn't notifying me. It's getting really old!! 😠
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Tonja Hetrick
(@PhoenixRisingTH) reported
@FitbitSupport @drvoice Fitbit Support, please get with the program. The problem doesn't lie with the consumers. The problem is Samsung foldable phones + Fitbit + Android OS13 = failure. All the standard trouble shooting advice is useless until Fitbit updates programming.
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RACHEL WILGOREN
(@rwilgoren) reported
@FitbitSupport WOW - I've never heard of a less customer-centric policy. Clearly, I won't be buying a third Fitbit just to have it die and Fitbit refuse to help. Happy Holidays, Grinches!
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Chris Clark
(@The_Clarkster) reported
@FitbitSupport @ChristosKonst17 This is not a one user issue. This isn't just some flowchart support issue. It's a known widespread problem everyone on the Flip and Fold phones are having with syncing to the Fitbit Charge. The Charge is useless on those phones at the moment.
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David Voice
(@drvoice) reported
@FitbitSupport Hello Fitbit Support - of course i have done all the suggested fixes. I don't feel you are reading the room well here - the problem is that the android update means that Samsung Flip and Fold won't sync to fitbit. end of story.
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Amber Hawthorne
(@mrsIctinike1978) reported
Used #fitbit for 8 years, no issues, but #Android13 has basically bricked my #Charge4 @FitbitSupport knew of sync/pairing issue since beta, didn't fixed it! Good luck anyone getting a Fitbit for Xmas, it might work! Maybe time to swap @SamsungUK galaxy watch recommendation?
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Vipin Gupta
(@vinu_gupta_80) reported
@fitbit @FitbitSupport Hello Team, I have fitbit charge2 watch , its display not working, can you please suggest how to get it repair, its out of warranty. Thanks.
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Yasmin Trueman
(@Yazmin_trueman) reported
@FitbitSupport Hello. I'd like some help with my order. I placed it on 28th November. Tracking isn't telling me anything. Please help!!!!
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Tiff Ok
(@TiffOk1) reported
@FitbitSupport No there isn't . At 0702 It says we want to help Posted screen shot and info on problem with sleep tracking on versa. No response. Only response is from Nov 16th's problem with Heart Rate query
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David Voice
(@drvoice) reported
@FitbitSupport @fitbit @FitbitUK - Like many others with a Samsung Fold or Flip - having done the Android U13 software update my fitbit is now unusable on my device as it won't sync due to some bluetooth stack issue. Help please or Garmin for Xmas
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JoAnna Foyle
(@jfoylenyc) reported
Hey, @fitbit and @SamsungUS - it seems Samsung's latest software update for my Galaxy Z Flip3 makes it impossible for Fitbit to synch. This is a reported issue, yet no communication has happened. Please update us and issue a fix?! #samsunggalaxy #Fitbit
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RACHEL WILGOREN
(@rwilgoren) reported
HELP @FitbitSupport @fitbit - Is there a way to speak with a human being in Customer Support? This is the second Fitbit device I've owned and the second one that has simply died.
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maggie m 🦎💼🕷💃🇪🇺
(@Maggie_Roch) reported
@2LuckyJs @FitbitSupport @Android Exactly the same here. Would be good if they could at least acknowledge the issue is widespread!
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Daud Jafery
(@daudjafery) reported
@fitbit Why fit bit application and website is down and unavailable for login in Pakistan for almost 4 days a week?
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Christos K
(@ChristosKonst17) reported
@FitbitSupport @drvoice @FitbitSupport the problem is widely reported online. We all did the troubleshooting steps and many contacted support. It's not working. My wife had Samsung Flip and I have Fold 4. Fitbits just stopped communicating. Please fix!
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𝕋𝕙𝕖 𝕄𝕣𝕤 ℕ𝕒𝕥 𝔾
(@TheMrsNatG) reported
@FitbitSupport my Fitbit will not contact to my phone. I have followed all the trouble shooting and it will not work
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Rachel Thatcher
(@RaychKings) reported
Hey @FitbitSupport , I bought my mum a Fitbit for her bday in October however it has suddenly stopped tracking her sleep and we've tried everything to get it to work again but it's not working. Can you please help? Thanks, Rachel
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JoAnna Foyle
(@jfoylenyc) reported
@Sharia69892757 @FitbitSupport Yes! They told me they are aware of the issue w Android 13 software release (I downloaded yesterday morning and that's when my Fitbit stopped synching) and to sit tight - they are working on a fix. Customer support had told me to mail it back, so ignore that guidance. 🤞🤞
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#WeHaveReplacedYou
(@GraceJansen2) reported
@FitbitSupport Thanks for prompt responses. After 2 tries I got connected. Sadly issue could not be resolved and I’ve been instructed to return sense 2 as it appears to be defective. Issue is that post EDA scan, the selected watch face goes away. So I have to go to app->device->redo clock face.
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Tiff Ok
(@TiffOk1) reported
@FitbitSupport No, there is no response. There is only the response to the November 16th issue.
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Tim Patel
(@Tim_Patel) reported
@SamsungMobile @FitbitSupport sync problems with fold phones and andriod 13 contine. Fix it or stop scamming customers!
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james davies
(@jimjam_james) reported
@FitbitSupport hi, I registered for my Fitbit ionic refund at the end of August and was told the refund would take 3-6 weeks. Over 3 months later and still no refund. I've spoken to the Fitbit ionic helpdesk and they've been no help. Can you assist please?
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Rajik Jhaveri
(@rajikjhaveri) reported
@FitbitSupport I tried to call them a few times..there is no response...anyway you can help?if they can call me?
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maggie m 🦎💼🕷💃🇪🇺
(@Maggie_Roch) reported
from
Rochester, England
@FitbitSupport is there an ETA for a fix on the Android 13 update issue for Samsung Flip phones? Unable to synch charge 5 for days now. @SamsungUK any ideas? #Fitbit #Android13
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GS
(@gyakhoe) reported
In my @fitbit versa 4, I get fitbit pay notification (double tap to pay). Even though I haven’t setup my wallet, and I’m in Nepal. Pls fix this, checked online no solution yet. @FitbitSupport