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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (57%)
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Online Features (15%)
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Website Down (9%)
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Errors (8%)
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Device Failure (7%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 New York City |
Website Down | |
 Vermilion Bay |
Errors | |
| Cedar Rapids |
App Crashing | |
| Toms River |
Online Features | |
| Vancouver |
App Crashing | |
| Olympia |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Gaurav Lal
(@gauravlal30) reported
@FitbitSupport Hi. I’m facing issues with my Fitbit sense. It’s gone completely dead. Not sure if it’s the charger or the watch. Tried all the suggested trouble shooting options. Also no help or response from your online chat service. Please advice. It’s in warranty. Thx
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Skydancer
(@elizadoalot54) reported
@fitbit @BrotherVellies Well you billed me for premium and I can’t access it and customer support gives the same suggestions that don’t work good product terrible customer service
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Kayla
(@Wilbz0herb) reported
@Nzeka19 @fitbit @FitbitSupport Did the issue happen after the update?
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Sarah
(@sarahmichele83) reported
@FitbitSupport I can’t seem to sync my Fitbit. Is there an issue with the app or is it just me?
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Kayla
(@Wilbz0herb) reported
@valeahtine @fitbit @FitbitSupport Yup after the latest update thousands of us are left with useless watches. Fitbit’s response? It’s a warranty issue so if it’s passed warranty they’ll offer you a 35% discount for one of their newer pieces of garbage
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Murda
(@MissMurda954) reported
Dear @FitbitSupport @fitbit my fitbit has been working just fine before this update and this battery issue is not because of my negligence.Please review your update and provide me with additional information regarding a solution to this issue that was caused because of the update
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Murda
(@MissMurda954) reported
@FitbitSupport Support to find a way to reverse the last update from my device or fix the issue with the current update. Thank you. A discount code for me to purchase a new device for this same instance to occur is unacceptable.
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AC
(@ragingtauras) reported
@fitbit Hi, I need help with a discount code that was sent to me.
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Sav G
(@salazartieri) reported
@MarrowofDoom @fitbit Hi sorry a question, you solved with your fitbit, I ask you why I too have the same problem
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Kayla
(@Wilbz0herb) reported
@endabxls @fitbit That’s ridiculous! Fitbit’s quality is absolute garbage anymore. They’ll probably offer you a 35% discount just for a final slap to your face 🙄
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Spacecat
(@felinefromspace) reported
@FitbitSupport Ok here is the issue. It’s sleep data not showing. I know i fully slept last night because normally a bad sleeper so I love to see the data. It’s worked right until your latest update. Sleep itself is not syncing.
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Poochy Doos, LLC
(@poochydoos) reported
@FitbitSupport my Dad’s brand new Fitbit is frozen on “login to Spotify” Has been for days. The “fix it” video on community is a 5-minute youtube add sell on fitness. Is this a joke? Tell me how to fix it now or refund me.
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Anthony Braganza
(@AnthonyBraganz3) reported
I called up @fitbit (6th time) and insisted that I want to speak with the technical team directly (it was already July). I was told that the technical team NEVER had my case and this was the first time they are hearing about it! The ONLY solution to battery issue is replacement!
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leah
(@valeahtine) reported
@Wilbz0herb @fitbit @FitbitSupport Oh wow, that’s super garbage. Is it just versa’s or all fitbits??
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Kayla
(@Wilbz0herb) reported
@FitbitSupport Now how about resolving the issue with the latest update that rendered thousands of watches useless? How about replacing them since the update caused the issues.
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Skydancer
(@elizadoalot54) reported
@FitbitSupport They keep saying to@do the same thing that does not work They need to wake up and come up with effective interventions and one step every day is too slow other digital devices actually work you threw the process In one call this should. Not take weeks
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john russell
(@jamruss23) reported
@FitbitSupport Has something changed in the app? used to be able to drill down on the steps and get the data in 15 minute increments. Cant do that anymore.
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Mark Beddis
(@MBeddis) reported
@FitbitSupport just bought a versa 2 to replace my versa 1, it apparently needs an update to get the SpO2 clock face, this wasn’t the case with my versa 1, please help as your in app support was no use whatsoever
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Melissa Allingham
(@m_allingham) reported
@FitbitSupport - I’m trying to work through some problems with my broken Fitbit and now a discount code not working. Person online is not being very helpful. It’s frustrating.
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Murda
(@MissMurda954) reported
@FitbitSupport I've seen that there are other customers that have experienced this issue besides myself. Again, there were NO issues with my device before this update. This is not an acceptable resolution due to the fact that the only thing that occurred is the update. Please have technical
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Sarah Janicek
(@SarahJanicek) reported
@FitbitSupport Fitbit won’t sync today. I see I have the updated app now. How do we resolve this sync issue?
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Murda
(@MissMurda954) reported
@FitbitSupport Again, my fitbit has been working just fine before this update and this battery issue is not because of my negligence. Please review your update and provide me with additional information regarding a solution to this issue that was caused because of the update.
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Margaret Fraser
(@mafraspy) reported
@fitbit Piece of junk. Always issues with syncing. Never works right. Ready to toss in garbage
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DeeRich
(@DeeRichDoHo) reported
I love my @fitbit Ionic and I rely on it everyday. Paid approx. $200 for it & it's only 2 years old. Out of nowhere, the face fell off.......Did I make a mistake and make a poor choice in my product selection....hopeful @FitbitSupport will help me find a resolution.
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Jay Yu
(@JessicaUno1) reported
@FitbitSupport do you have a take-back #recycling program for broken/malfunctioning/dead Fitbit devices? How do I responsibly dispose of my old nonfunctional Fitbit electronic equipment?
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Karen lindsay
(@Masmum) reported
@FitbitSupport my versa 3 syncs but isn't adding correct steps to challenges, is there an issue and if so when is it likely to be resolved?
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Lee Wilbur
(@leew1) reported
@evleaks Can they maybe fix the app to allow more than one fitbit on the account again instead of coming up with new models? Most who know about this issue refuse to buy a new @Fitbit because it's a waste of money!
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Kartikay Sharma
(@Kartikay91) reported
@fitbit What's the point of buying a Fitbit if you people don't take any responsibility of the product after 1 year? I have a Fitbit Ionic $200, & it's out of warranty,now you people are telling me that it's a piece of garbage and useless. You won't repair or replace it. Insane
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Nokwenzeka Biyela
(@Nzeka19) reported
@FitbitSupport I’ve tried all those steps and it still doesn’t switch on. And yes I am using the correct charger, the one that came with my Versa. I’ve never had issues with it before, I don’t think the charger is the problem.
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Kayla
(@Wilbz0herb) reported
@theboopzone @FitbitSupport Probably best to throw it out. Sounds like Fitbit has the same answer and will try to say it’s a warranty issue. If it’s passed warranty they’ll offer you a 35% discount 🙄 Thousands of us are left with broken watches after the latest update.