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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (50%)
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Online Features (18%)
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Errors (15%)
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Website Down (9%)
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Device Failure (6%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Fréjus |
Errors | |
 Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors | |
| Lewisville |
Online Features | |
| Fréjus |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Noah Paul Le Gies
(@NoahPaulLeGies) reported
@FitbitSupport No, that article does not help. I mentioned that already.
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Aman Singh
(@xmxn_xingh18) reported
@FitbitSupport @FitbitIN @fitbit I have a Fitbit Charge 2 which is in perfect condition with no wear and tear damage at all but suddenly yesterday its screen went black, i tried restarting it several times but it didn't help... Would like to know about what to do next...
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Matt Gale
(@mattgale1979) reported
@FitbitSupport good afternoon, bought my Missus a fitbit Versa 2 for Xmas but having real trouble with it, it won’t switch on, can you help or point me in the right direction, thanks
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Sejal jain
(@sejalok21) reported
@FitbitSupport Why my fitbit inspire battery gets drained so fast. Yesterday when I slept it was more than 60%and in morning it was just 11%. Earlier never observed it. Please help
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Sharon D. 🎶🎗🇺🇸
(@SharonDevol) reported
@FitbitSupport Sense constantly shows multiple floors when I have not climbed any stairs or hills, e.g. “5 floors” when I haven’t stepped outside my single level home. Is this a known issue that will be fixed soon? iOS 14.5.1, app 3.41.1.
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Sir Robert Ogden Macmillan Centre Harrogate
(@sromc_hdft) reported
@FitbitSupport I have a charge 3 that now has black screen tried reset and recharge can’t see code to even reinstall please help
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Dan Simpson
(@dounowhoiam) reported
@FitbitSupport That doesn't help, as running a sync only temporarily fix this issue. It has happened at least three times already with me only noticing after checking different clocks such as mobile phone (such as the one it syncs), train station signage and traditional clocks.
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Fair Treatment
(@fairtreatment1) reported
@fitbit The only electronic device in the uk where you get to play Jenga by accident and see if it charges. Why do they persist with such a poor system that does not work?
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Laura Bojarzin
(@LindyLaura) reported
@FitbitSupport I ended up getting a new fitbit with no help from you guys. 🙃 the least you can do is offer me a year of premium or something for a week of back and forth with no help. Other companies would've offered a new device at this point
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Rachel
(@rachelbrns) reported
@FitbitSupport I'm having sync issues with my Versa 3 + Android phone - I'm having to restart my phone and watch every single time I sync. Is there a way to fix this?
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mauracc
(@mauracc) reported
@fitbit @FitbitSupport Fitbit provides the WORST customer service. They will not stand by their products, even when there is a known issue.
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°•○●○ فيصل حمّاد ○●○•°
(@Fai9al7ammad) reported
@FitbitSupport Good day, I have charge 2, 3 & now 4. I bought C4 to utilize it for payment but it's not supported in Saudi Arabia ( only one bank ) !! How we can find a solution for this issue ?
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sarah macpherson
(@sasparella28) reported
@FitbitSupport @FitbitUK my versa 2 isn’t tracking exercise. It does while I’m doing it, but then doesn’t save it. I’ve rebooted twice, disconnected from Bluetooth etc. Help?
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Rainy Ramone
(@rainy_ramone) reported
@FitbitSupport my daughter has a versa2 and since we bought her fitbit last year the time and date has never been right. What can we do to fix it? (Since it's almost safe to go out again.)
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Jess
(@Jess87267045) reported
@melaniemackuk @FitbitSupport I'm having the same issue!
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Suhaini
(@Suhaini76364290) reported
@FitbitSupport hi i cannot set up my fitbit versa..it was hang and not move. The message is the device has been locked and cannot be pair. Pls help
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Cedric Hodreal
(@cedrichodreal) reported
@FitbitSupport is the fitbit app down? Can't sync again. This is ridiculous
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Noah Paul Le Gies
(@NoahPaulLeGies) reported
@FitbitSupport No, I think I'll just trash your device and tell everyone to never use the service. Do you really think I haven't been through your "troubleshooting" steps before? Do you think I'd be complaining about it if they worked? Terrible service that can only respond with scripted text
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BurlingtonWiFI
(@BurlingtonWiFI) reported
@SangerNYT I'd be interested in a similar article as today's #Alabama pipeline hack in @nytimes with reference to @FitbitSupport. I've had two terrible experiences with new watches and both were disabled by network interference, either federal or federated. Pricey techno junk.
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Noah Paul Le Gies
(@NoahPaulLeGies) reported
@FitbitSupport You don't get it. If your devices or support articles were any good, I wouldn't be needing help getting the device to sync to the phone. Since I do, I can tell everyone they're crap to not have any money wasted on.
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Amy Sims
(@Amyibalien) reported
@FitbitSupport Hi! I was wondering if you could help me. I have recently been charged for fitbit premium even though I don't use my fitbit anymore as I upgraded to a different device. My bad, no problem. But I can't seem to find out how to cancel this? Could you help me please :)
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Doug 🛰🚀💻
(@MrFresh) reported
@brian4dotcom @fitbit @FitbitSupport What was the issue?
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mauracc
(@mauracc) reported
@fitbit Fitbit provides the WORST customer service. They will not stand by their products, even when there is a known issue.
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Shelly Schriber
(@missmoose76) reported
@FitbitSupport Dead Versa 2 with a full battery, less than a year old. Can’t load update, because it’s dead. Called but closed. Message says to check the Help section for hours of service. Help section continually down for maintenance. 🤨
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Paul
(@paul5876) reported
@FitbitSupport i have a fitbit charge 3 but the screen went blank. I have let it run out of charge and restarted but still blank. Can you help
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Louise Pine
(@WeezyGill) reported
@FitbitSupport Hi. Yes I've tried several times. No logo after holding the button down for 10 seconds... 🤔
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Amy Sims
(@Amyibalien) reported
@FitbitSupport Can someone actually get this cancelled because I cannot and your agent cannot help me. Do not need this stress.
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Chris Ivey/HYPERBOY Films & Media
(@hyperboymedia) reported
@FitbitSupport I bought a Fitbit Sense the last week and can’t log into my payment tab to change old credit card. Button not working on mobile or computer. When I called customer service they said that was the only way to get extended warranty. Can you help or may return asap.
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Aliyah Weinstein
(@YourTurnAliyah) reported
@FitbitSupport I'm trying to place an order and encountering a technical error on your website. Will you be extending the sale if it's impossible to check out today?
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Simona
(@ladysmanca) reported
@FitbitSupport Hi there. The app hasn’t been syncing since this morning. Can you please help? Already tried restarting the phone and also logging out then back in. Thanks.