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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Device Failure (31%)
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Online Features (19%)
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App Crashing (19%)
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Sign in (12%)
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Website Down (12%)
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Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Melissa Becker
(@MelissaBecker5) reported
@FitbitSupport I’m so disappointed that the Challenges function was removed from the Fitbit app. That was the main function I had the watch for to be able to connect and compete with friends. I don’t like Apple Watches but now you’ve forced me to getting one and trash the Fitbit
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Scott Heaney
(@skoat) reported
@FitbitSupport @Kirstilouise88 The definition of fixing something that isn’t broken 😪An entire user base says ‘hey we like this feature, please don’t change it’…and then when you still go ahead and remove it, this is the best you can come up with for a support template? Woof..
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Helena Rydfjord
(@Rydanfjordan) reported
@FitbitSupport is there a known issue regarding battery life on versa 3? I’ve gone from needing to charge my watch every 4-5th day to having to charge every other day
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Michelle Justiniano
(@Starlilies68) reported
@FitbitSupport @Google Worst decision ever! Deciding to remove #FitbitChallenges & achievements to "fix" Fitbit tells me ur purposely trying to get rid of the #Fitbit community. If you expect us to get ur NEW gadget, you're wrong. Next steps will be @apple watch! FIX THIS BACK!
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alex/max 🏵 gwd (22/31)
(@skzlbs) reported
@FitbitSupport my device isnt tracking my bpm properly help
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Trisha - I ❤: 🧬📚🦋🧠🚀☀️ #tesla
(@trisha_11241859) reported
@FitbitSupport @katrina_berry2 Why in the world would you just take away a feature without having an alternative or replacement first? That makes no sense. Whose decision was this? A lot of people depended on that help keep them in shape and healthy. Me included.
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Yellow Brick Road Trader
(@YellowRdTrader) reported
@FitbitSupport my charge 5 alarm didn’t off again this morning. Thankfully my backup iPhone alarm saved me again. How many times do I need to reset my charge 5 for the alarm to stop working a few weeks later? When will there be a permanent fix? This issue has been know for 2 yrs!
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julie keena
(@shoedreamer) reported
@FitbitSupport how do I go about getting replacement fitbit ionic that is not working, it was recalled by fit bit as it was overheating and a fire/burn hazard. Now they are refusing to replace the watch after they disabled it, customer service are not helping. Anyone help
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Valerie Maguire
(@MaguireValerie) reported
@ConsciousFilth @fitbit This was a garbage idea.
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Anywhere Deck Chairs
(@AnywhereDeckCha) reported
@FitbitSupport absolute terrible customer service. Very surprised at this!
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Abhiram R
(@abhicantdraw) reported
For such a pricey device, the @fitbit is extremely unreliable. Sleep tracking is flaky, run stats are overinflated and battery is ok at best. The only thing they did well is marketing it as a premium device. Garbage.
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Elle Emayyo
(@Elle_EmAyYo) reported
@FitbitSupport @fitbit The strange thing is that I had been doing all of those troubleshooting things before it happened. I've had several FitBits and not once bad something like this happen. I hadn't even worn it for a week and this happened on the first night wearing it again. So strange.
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Lanette williams
(@Badgirlnette) reported
@FitbitSupport your Bitmoji clock is not working when i make changes it is still saying preparing to transport what is the problem with this clock
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Matthew Launchbury
(@thelaunchm) reported
@FitbitSupport When are the replacements for the Fitbit challenges coming? Why delete and leave us with nothing? Fitbits are not cheap. A terrible way for you to treat your customers. A total disgrace.
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Rickee
(@PrettyRickeeJ) reported
@FitbitSupport Who in their right mind thought it would be a good idea to get rid of the challenges???? WORST DECISION EVER!!!
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Gaurav Bhatia
(@gauravbhatia1) reported
There are two Twitter accounts that have good content on Twitter but don't engage at all with their followers or respond to mentions 🤔 @fitbit @runnersworld Good brands, but they are missing a great opportunity! I am a fan of both products and can help them!
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Frédéric Harper
(@fharper) reported
@pikacodes Funny enough, I had @orviwan to tone down my approach when I was at @fitbit, even when I had to flip tables, haha. So maybe we can to the same 😜
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😈Young Machetes😈
(@La_serLife) reported
since @fitbit got rid of bingo and challenges and groups (u can only create them w/ ppl you friend on there) it's like...what the point. esp of premium & paying for it. all the other functions are unreliable. why did u make it so boring ?!? wtf is wrong w/ exercise bingo?!
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🇺🇸
(@rmd2926) reported
@FitbitSupport @vziegler I literally bought a fitbit so my family and friends could challenge each other and help each other. I want my money back!
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Lauren Ingram
(@LC_81) reported
@FitbitSupport Every week for the last 3 years, the work week hustle kept 3 generations of our family connected and active. We were so very disappointed to find this feature removed. Hoping this is a glitch.
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Lola Twelve
(@LolaTwelve) reported
@FitbitSupport my Charge 5 will only stay charged for hours. I restarted it, reset it to factory, turned off GPS and all notifications, anything that uses battery more. Battery still drains too fast. Help please! :(
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Mantis Toboggan, MD 🥚
(@Erik_727) reported
@FitbitSupport did the update that removed the beloved challenges also shut down the ability to sync with my watch? The app isn't pulling any data from the watch this morning.
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Thom Parynik
(@Yzee19) reported
@FitbitSupport Created closed group, have 3 accepted users. Cannot see leaderboard. Android device Galaxy s22, up to date operating system. Please help.
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Lauren Ingram
(@LC_81) reported
@FitbitSupport Every week for the last 3 years, the work week hustle kept 3 generations of our family connected and active. We were so very disappointed to find this feature removed. Hoping this is a glitch.
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Lanette williams
(@Badgirlnette) reported
Yo I have to say this @fitbit has the worst customer service ever and being a person who works in customer service that says a lot they never have the information you need always put you on hold and are very rude and unhelpful smh
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Elizabeth Astin-Gregory
(@ElizabethAstin) reported
@FitbitSupport still no refund for my recalled ionic 12 months later and now the replacement I bought has also broken - not user related! Care to resolve?
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Tami Lenker
(@tlenker) reported
@fitbit @Michell58870424 Yes! Please share that the challenges were the only reason most of us didn’t migrate to an Apple Watch years ago. Is Google trying to close down Fitbit? This is definitely the way to do that.
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🇺🇸
(@rmd2926) reported
@vziegler @FitbitSupport Worst decision they could have made.
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Krys10
(@Krys10_) reported
@fitbit Challenges are the only reason I use this watch, now it's garbage.
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Lynn peutherer
(@LynnPeutherer) reported
@FitbitSupport Despite receiving ANOTHER replacement charger for my Sense it is not working again. Despite being 100%charged at 10pm it was completely out of charge at 9am. I am training for a half marathon and this is unacceptable. I would like a refund