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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (32%)
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Online Features (23%)
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Website Down (15%)
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Device Failure (15%)
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App Crashing (13%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Frankie Mcstein
(@frankie_mcstein) reported
@FitbitSupport sync hasn't worked since Monday. I followed troubleshooting online and now my Fitbit won't pair with the app. I enter the code, the app says it's taking longer than usual, then eventually it times out. Help!
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Ashley Marie Lewis
(@AshMarieLewis) reported
@bettsontour @fitbit Hi! I upgraded from a Charge 2, and I think the brightness is very comparable to that, atleast indoors. I haven’t tried it outdoors yet. Sorry I couldn’t be of more help!
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florence
(@florenc74691069) reported
@DeepakChopra @tomsguide @fitbit Please don’t go down the Dr Phil road, Deepok
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Monte St. Amant
(@montetvcajun) reported
@FitbitSupport How do I get my device to sync! It’s not working!
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Sharon Farquharson
(@ShazF1981) reported
@FitbitSupport Thank you resetting did work but now I’m not getting any notifications for phone calls or texts through my fit bit since resetting it, how do I fix this please
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Rahul Shukla
(@RahulSh06493523) reported
If you guys planning to buy @fitbit versa2. God!!! Please wait!!! Forget all your other bluetooth devices forever. There are 100 complaints of bluetooth and syncing of this watch on fitbit app ,but @FitbitSupport has no fix for this.
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Norway Spruce
(@Norwayspruce8) reported
@FitbitSupport hey, I hope you can help. My app won’t let me select anything on my dashboard. I need to log my food etc and I can’t select anything. Can you help please. Thank you
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Shoib Khan
(@khan_kubla) reported
@FitbitSupport got a charge 3 which is telling me I have done 22000 steps today...I have just got out of bed! This isn’t the first time it has registered thousands of phantom steps. Any idea how to fix the issue?
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Melanie White
(@melanie_white) reported
@FitbitSupport I received my new Versa 2 (replaced due to an issue) but I do not have Zone Minutes anymore, just Activity Minutes. How do I replace Activity with Zone minutes?
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PublicTransport4All
(@inquisitor111) reported
@HarpSilver @FitbitSupport @on_lothianbuses Hi. No problem. We're not sure if a driver on another bus may be able to take it. If that's not possible handing it in to a police station might be the best option.
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Rohaaaann
(@iamrohan18) reported
.@FitbitIN @FitbitSupport I have fitbit charge 3. However, I am unable to fix the blank screen even after rebooting the device. The screen is not visible. Please help.
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Speedy
(@Speedynek) reported
Never thought it would be such an issue to cancel Fitbit premium. Why making things that usually takes 3 clicks to resolve hard? On top of it their @FitbitSupport didn't help at all so far... 🙄
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Brandi Garrett
(@Niccarowan) reported
@FitbitSupport my fitbit won't sync. I have checked and made sure it's updated, I have restarted it, closed the app and re opened it. It keeps saying the red ! And won't sync. Help!
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OfficalJatman
(@Officaljatman) reported
@FitbitSupport Let me tell you something, I have been battling and fighting with your team about heart rate drop. This is a similar issue in other users. It can't just drop suddenly during a long run. Their is no scientific explanation for that. It's 10 degrees and my arm is still moving.
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emma henry
(@emmajivamukti) reported
@FitbitSupport my inspire bought 3 dec 2020 has stopped logging sleep and strap has broken
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Dean Stephen Turner
(@DeanT5) reported
@FitbitSupport Just downloaded the latest update and the app crashes when you look at your *sleep*. Please fix ASAP
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@ScoobysMom
(@managerdawn) reported
@FitbitSupport I am getting very frustrated with my Charge 3. Twice just recently it has completely shut down, even though it had plenty of charge. Both times it was on a long snowshoe hike. When I plug it in I get the happy face and wrong time, and no walk data for that day.
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MsMandragora
(@CoraMandragora) reported
@fitbit I got a sense for the holidays, and now it dies within hours. Your support team wants me go though the motions for another week, and kept sending me to the same trouble shooting I've already done. Please, I just want a working device? Help me??
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pradeesh
(@pradeesh31) reported
I am trying to find center for repairing the fitbit alta hr which is suddenly dead yesterday . I cannot find any support in website also the number they have provided is not working . Help me to solve the issue. @FitbitSupport
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Tom
(@tom_macko) reported
@FitbitSupport Hi - my Versa 2 stopped synching to my phone all of the sudden. Following the online guide didn't help, my phone can't locate the device even though both are charged and on. I factory reset the Versa and it's still not connecting, stuck on the start screen.
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Barbara Shearer
(@Barbara18316964) reported
@FitbitSupport why all of a sudden am I not able to connect charge 3 via Bluetooth on my s10. Husband and daughters are the same. It pairs but does not connect. Help driving me crazy
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Just My Thoughts
(@JustMyT35340915) reported
@FitbitSupport y'all are the most difficult support team to contact. I have an issue & the Fitbit Community has zero answers. How do I reach y'all directly!?!? Your link doesn't work. Email address?? Phone #?? Where's the help when you need it?!? #unimpressed
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Conwolf
(@Daartnell) reported
@FitbitSupport please respond to my issue in the DM
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𝗔𝗻𝗶𝘃𝗮𝗿 𝗔𝗿𝗮𝘃𝗶𝗻𝗱
(@anivar) reported
@FitbitSupport No response so far, even after 24 hours for raising this in twitter. The issue is reported on 20th Feb. It is already a week without response
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Rahul Shukla
(@RahulSh06493523) reported
@FitbitSupport I have already done that . It didn't help though. I would request if you could please fix the issue in your software
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SidShishoo
(@sidshishoo) reported
from
PETROL BUNK ORR, State of Karnataka
@FitbitSupport It hasn't yet .. It is still the same issue
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Jacqui Hunter
(@Scotsjax) reported
from
Wallsend, England
Hello @FitbitSupport I am getting above error when I try to expand my heart rate information.i have tried rebooting my phone and switching blue tooth off and on?
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Sebastien Mezeret
(@smezeret) reported
@FitbitSupport I have already tried 3 browsers. The problem is on your website. Your links create a loop. The download fitbit connect link doesnt start a download, it resirects to a help page. Can you send me a real/new download link? Thank you
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Dustin
(@DustinHume) reported
Returned another @fitbit Charge 4. This is the 3rd one where the heart rate monitor does not work now. Fix your firmware already! @FitbitSupport #fitbit
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Adrienne Michetti
(@amichetti) reported
@FitbitSupport hi, is smthg going on w/ the Android Fitbit app? It has signed me out 2x today. On the most recent attempt to sign in, it tells me I have invalid email or password. However, I can sign in on the Web without any problem. Tried uninstall and reinstall. What gives?