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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Fitbit problems in the last 24 hours

The following chart shows the number of reports that we have received about Fitbit by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Fitbit Outage Chart 07/04/2022 10:55

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Sign in 33.63% Sign in
  • App Crashing 26.24% App Crashing
  • Online Features 11.31% Online Features
  • Device Failure 11.01% Device Failure
  • Website Down 9.35% Website Down
  • Errors 8.45% Errors

Fitbit Outage Map

The most recent outage reports and issues originated from:

United KingdomMagherafelt Errors
United KingdomBarrow in Furness Errors
SpainMadrid Sign in
United StatesWellesley Hills Online Features
GermanyBexbach App Crashing
GermanyBrunsbüttel App Crashing

Fitbit Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:
  • AdamAMilne Adam A Milne (@AdamAMilne) reported

    Does anyone at @fitbit @FitbitUK and @B4BPayments understand how Ionic refunds are supposed to work and how a customer can get theirs? Right now it’s an entirely broken process with nobody able to assist. Help!

  • Cherylmakescake Cheryl Thompson (@Cherylmakescake) reported

    @FitbitSupport She has tried everything to sort it already but it’s not working. I will find out her email address and send it as you suggest. Thanks for the reply

  • bdias32 Brian Dias (@bdias32) reported

    My @FitbitSupport Charge 5 is broken after 6 months. Even after using the water lock feature it won’t turn back on after swimming. Non stop vibrations from the moment I plugged it in! What a bad company!

  • Jen_Pharo Jen Pharo (@Jen_Pharo) reported

    @FitbitSupport hello. My Fitbit Versa 2 stopped working last night. It’s just under 2 years old and the logo is flashing every few seconds. Can’t restart it. Can you help? Have charged it.

  • fxeya freya (@fxeya) reported

    @FitbitSupport Hi my fitbit Ionic is saying that it's locked and I cannot connect my phone to it? I haven't locked it myself so could I please get someone to help me unlock it x

  • underthemotive underthemotive (@underthemotive) reported

    @fitbit @FitbitSupport Hi, I own a Charge 5 showing a black screen. If i try restarting it via the charging cable the Fitbit shows a logo screen but goes straight back to a black screen. Can you please help as i have not had the device for long?

  • dr_oboogie Dr.Winston O'Boogie (@dr_oboogie) reported

    @fitbitireland @FitbitSupport @fitbit Hello there. I bought my son the Fitbit Inspire 2 last week. Unfortunately we cannot use the watch as your app won’t allow us to login. I’ve tried two separate valid, email addresses and nothing. Can you help please?

  • dr_oboogie Dr.Winston O'Boogie (@dr_oboogie) reported

    @FitbitSupport Hello there. I bought my son the Fitbit Inspire 2 last week. Unfortunately we cannot use the watch as your app won’t allow us to login. I’ve tried two separate valid, email addresses and nothing. Can you help please?

  • carol39391624 carol (@carol39391624) reported

    @fitbit And he told me that he can’t help me diagnose the problem as I do not have a fitbit 5 original charge !!! To say I am disappointed is an understatement? Can anyone help me please? Thank you

  • carol39391624 carol (@carol39391624) reported

    @fitbit Good evening I have been a customer for your brand for nearly 5 years My Fitbit charge 5 has unfortunately died and not working after only having had it replaced earlier this year 😥 I have just got off the phone with one of your American colleague.

  • ShaunStent Shaun Stent 🇺🇸🏳️‍⚧️🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏃🏻‍♂️ (@ShaunStent) reported

    @fitbit @lisamarieheslop You knew the number of watches you needed to recall AND YOU made the claim the process world be 3 to 6 wks. Now it’s closer to 3 to 6 months for the process. How could you have so underestimated the timeframe? Do you have a cash flow problem, or is it just incompetence?

  • Cat_Sheridan Dr Caitríona Sheridan (@Cat_Sheridan) reported

    @FitbitSupport Hi, will you be adding more small options for Charge 4 bands to your website? My one has broken and the majority seem to have large only option. Thanks

  • radocay Jerrad Radocay (@radocay) reported

    Why do @fitbit watches always stop working after a year? Any ideas or help from customer service?

  • v1arun arun valluri (@v1arun) reported

    @FitbitSupport My fitbit watch does not sync with App, not able to set it up. Online support did not help. Is there any service center in IND ?

  • mr_gavin_lee Gavin Lee (@mr_gavin_lee) reported

    @FitbitSupport I did. Multiple times. They did not work. That’s why I’m asking help from here.

  • ingajahn2 Inga Lambert Jahn (@ingajahn2) reported from West Des Moines, Iowa

    @FitbitSupport hi can you pls give me a phone number to. Talk to a human? I need help w my broken versa 2.

  • hologramshana I'm here (@hologramshana) reported

    @FitbitSupport my Fitbit sense started burning my arm! I took it off and shut it down - why did this happen?

  • sammilovemango Sammi (@sammilovemango) reported

    @FitbitSupport No error message! My friends are writing comments and they aren't appearing on anyone elses phones! Yes we have all done thr steps!

  • sammilovemango Sammi (@sammilovemango) reported

    @FitbitSupport Still hadn't resolved it! They can now see my post but not comment on anything! And sometimes it deletes things! Never had a problem before! Getting a little tiresome

  • iheartrocknroll Jen Martin 🐶 (@iheartrocknroll) reported

    @fitbit help?! See above.

  • Somanybooks2 Mrs. Seibel (@Somanybooks2) reported

    @fitbit Not sure how to DM you, but it does this periodically. It will tell me a bigger number throughout the day and then later it will go back down. I'm wondering if it adds up my days and gives me a week total and then fixes back to daily.

  • WalterAkana WalterAkana (@WalterAkana) reported

    @FitbitSupport They were proactive, and contacted me and offered to help. Actually, it would probably do more good for you to contact @FedEx first. I’ve been in frequent contact with you, and it hasn’t gotten us very far.

  • WalterAkana WalterAkana (@WalterAkana) reported

    @FitbitSupport @fitbit It looks like the return label you sent me doesn’t have all the information needed for @FedEx to help expedite delivery of my return. Here’s what they ask: “…I need to validate and confirm the delivery information. I apologize.” Please help.

  • ShaunStent Shaun Stent 🇺🇸🏳️‍⚧️🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏃🏻‍♂️ (@ShaunStent) reported

    @FitbitSupport @ScottCuthbert14 Fitbit you claimed your team would get refunds out in 6 weeks. I am entering my 5th month. So the questions before us is, how big is your team? Are they actually working? Do you have a cash flow problem or are you just a corrupt scamming company? #FitbitIonicRefundPending

  • shannon_breezy shannon (@shannon_breezy) reported

    @FitbitSupport worst customer service ever keep delivering my orders til random post offices, no details on the tracking which post office!! 😠

  • johnbassili John Bassili (@johnbassili) reported

    My son has @fitbit ace 3 and after you setting a countdown or a timer, once you leave that screen and go back to it, it resets and the timer has been cancelled? Can you help? You should be able to check other things while a timer has been set and go back to it? @FitbitSupport

  • bjjjjffffff M (@bjjjjffffff) reported

    @FitbitSupport @fitbit gave me an offer in the app for premium that Said that i was going to get free months. I used the offer but they charged me immediatly. Now they tell me they cant help me with a refund! full scam company. Dont take sny offers from fitbit!

  • dwblessed8 Dolly Wilson (@dwblessed8) reported

    @FitbitSupport 2 fitbits same problem, only won’t even come on and just over 1 year old, wasted of a lot of money.

  • Tombeau1972 Tom Meuleman (@Tombeau1972) reported

    @0wninat0r1 @fitbit because Fitbit isn't anymore what it used to be. Now it became a company that looks down on their customers.

  • ialisha just like that (@ialisha) reported

    @FitbitSupport my Fitbit records my distance when i run but not when I am on a bicycle/bike. Please help to correct the issue..the distance on mone always remain 0