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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (27%)
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Errors (24%)
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Online Features (21%)
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Website Down (13%)
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Device Failure (12%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Charulatha
(@funkycharu) reported
@FitbitSupport Extremely frustrated with the Fitbit ionic recall. I havent recd any refund - recd an email which perenially says "On its way. Wait for 24 hours" for the last 3 months. I am tired of calling the customer care number! Can you please help?
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Divanshu bakshi
(@iDivanshu) reported
@FitbitIN @FitbitSupport Hello team my versa2 isn’t working.Please let me know how can i be provided much needed support or assistance.Kindly help Asap
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None of the above
(@EnfuduZeMengo) reported
Fitbit's are really a piece of ****. I wish I had known earlier. Screen breaks all by itself (literally no way it could have been me) but you cannot replace it. Strap breaks and the only replacement you have is the part that hadn't broke. @fitbit support say it is my fault
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Siggi
(@siggia) reported
@FitbitSupport You have betrayed me three times after the Ionic recall since April 2nd, which promised a full refund. Your customer service is appalling. You divert me to this service, and that other one and the third one and nobody does a SINGLE thing to help me. Fitbit s broke.
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Luke Robeck
(@LukeSpeaks88) reported
@FitbitSupport your calorie/meal tracking is the worst I've ever used. "Recent" tab should literally be the MOST RECENT foods.
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Jacob J Coker
(@jacobcoker) reported
@fitbit just reminding you that you are terrible
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Meg Gilley
(@MegGilley1) reported
My parcel from GLS @FitbitUK @FitbitSupport has just arrived on the third attempt, delivered by a Yodel driver - Evri had asked her to help out. There is something deeply wrong with Evri. For 3 days I haven’t been able to go out. Today I wanted to go for Food Parcel, but couldnt
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James Leach
(@jimleachOC) reported
@FitbitSupport I have a Fitbit Alta that doesn’t work once I’ve taken it off the charger. Seems to charge. Works on charger. Syncs with iPhone while on charger. Take it off the charger? Doesn’t work. Help.
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Lois Pearl Davis
(@davisloisp) reported
@fitbit I purchased my fitbit in 7/21. Now it's not responding or connecting to my app. I spent over $200 for this and now it's useless. You offer me a 35% discount for what? Fitbit is a ripoff! The lifespan is BASURA (garbage). Gonna get Apple. Lifespan longer. SO LONG fitbit!
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Amit Sharma
(@amitsharmacrpf) reported
@fitbit my versa 2 doesn't show notifications . I have tried to reach out to u many times but it's not working. A 4 rs watch shows notifications regularly but for your product. Disappointing
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Siggi
(@siggia) reported
@fitbit You have betrayed me three times after the Ionic recall since April 2nd, which promised a full refund. Your customer service is appalling. You divert me to this service, and that other one and the third one and nobody does a SINGLE thing to help me. Is Fitbit going under?
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Fi Slater
(@fislater) reported
@Firecracker_RL @FitbitSupport My Fitbit screen has stopped working too! - I can't scroll down or swipe left to record anything. Only had it since Feb. Do I try the restart? xx
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Denise Montgomery
(@MontyWrites) reported
from
Auckland, Auckland
@FitbitSupport so hub’s fitbit is less than 2 yrs old and green light won’t go so heart rate not being measured. Chatted with fitbit who replaced straps. Problem still happening but Fitbit closed the case without checking if solved! Have rebooted and resynched numerous times.
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Siggi
(@siggia) reported
@fitbit You have betrayed me three times after the Ionic recall since April 2nd, which promised a full refund. Your customer service is appalling. You divert me to this service, and that other one and the third one and nobody does a SINGLE thing to help me
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Andrew T
(@scottwendy111) reported
@FitbitSupport hi my Aria 2 scale says ‘connection error’ after a weigh in. I went into app removed the device then reconnected it to Wi-Fi and it connected to Wi-Fi. Is there another solution?
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Chetan
(@chesharm) reported
@FitbitSupport Need help. Dint use fitbit for more than 2 years. Now when I plug in the charging cable, it shows charging but it doesn't get turned on. Tried holding down the only button for 15-20 sec but still no luck. How can I get it working ? Please suggest
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L2thew
(@L2thew1) reported
@FitbitSupport I dont have a problem syncing its getting beyond frustrating to have this thing not log my whole bike ride or hike get half the miles! Why cant it keep gps? I have tried every setting using the built-in only kills the battery stupid fast you know this is a problem! DC rainmaker
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Chetan
(@chesharm) reported
@FitbitSupport Need help Model:- Fitbit Charge. Dint use it for more than 2 years. Now when I plug in the charging cable, it shows charging but it doesn't get turned on. Tried holding down the only button for 15-20 sec but still no luck. How can I get it working ?Please suggest
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Jim P. He/Him
(@Migliore09) reported
@FitbitSupport The first link you replied is the manual. I have that and it’s set up. The ECG is giving me the error.
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Heloisa
(@Helo1308) reported
@fitbit I bought a Fitbit versa lite in Ireland in 2018 August and it just stoped work 2 weeks ago. I tried contact the support by chat on line today and it was very disappointing. I would like some if someone can help me with my problem. Thanks
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Jim P. He/Him
(@Migliore09) reported
@FitbitSupport Can’t do an ECG on Sense 2. Sent error message via DM.
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B Gott
(@theREALBGott) reported
@fitbit half of my my Versa 2 is not responding to touch, please help @FitbitSupport
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Viscous Coupling
(@BrianCanadien) reported
@FitbitSupport Can you help me delete my account? The instructions aren't obvious to me on your website.
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Emily (Budget Ms Frizzle) 🏳️🌈
(@allons_yemily) reported
Hey @FitbitSupport, the HR LEDs on my Ulta stopped working a month ago, I've tried all the reset options, and finally upgraded to a Versa 2. Exact same problem - no LEDs and no changes when I reset or try toggling options. Quite disappointed :/
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Sparky
(@DeWittCj) reported
@Google when are you going to fix your ecosystem of apps? Why can't I access over half of my google app/services without my phone? Why is @GooglePay only accessible via my phone? I'd like to not have to stare at my phone to manage my budget. If you make @fitbit as bad as Fit
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Siggi
(@siggia) reported
@FitbitSupport You have betrayed me three times after the Ionic recall since April 2nd, which promised a full refund. Your customer service is appalling. You divert me to this service, and that other one and the third one and nobody does a SINGLE thing to help me!!!
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uosuᴉqoɹ ʍəɹpuɐ
(@1275CE) reported
Hi @FitbitSupport @FitbitUK I’m a little disappointed that after only 3 years that the backlight on my Charge 3 has gotten so dim I can’t even see it in the black on night. All the other functions work okay. Do you have a repair centre that can fix it?
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Dr Ellen Wright
(@DrSmut) reported
@fitbit no matter how many times I pair/unpair my fit bit,synch or let it run its battery down and start again my versa lite loses time constantly, rendering it useless as a watch. What would you recommend here?
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Leticia Stevenel Dan
(@LeticiaStevenel) reported
@alysha_lobo @fitbit My experience: I had an afib episode. My charge 5 detected it. i took an ecg on the watch’s app, made de ecg graph and the doctor was able to see that my problem was real. I am glad I change a charge 3 for the 5.
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Siggi
(@siggia) reported
@fitbit You have betrayed me three times after the Ionic recall since April 2nd, which promised a full refund. Your customer service is appalling. You divert me to this service, and that other one and the third one and nobody does a SINGLE thing to help me. Is Fitbit going under?