Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- Online Features (29%)
- App Crashing (24%)
- Errors (24%)
- Website Down (10%)
- Device Failure (10%)
- Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Zürich
|
Website Down | 11 days ago |
 Hamburg
|
Device Failure | 13 days ago |
|
Seattle
|
Online Features | 15 days ago |
 Wolfsburg
|
Errors | 2 months ago |
|
Oldenburg
|
Sign in | 2 months ago |
|
Hamburg
|
App Crashing | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Potkin Azarmehr (@potkazar) reported@FitbitSupport I can not emphasize enough how **** your support is
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Rǝkha (@rekh01) reportedGoogle Health app is not a patch on the old Fitbit version! If it’s not broke don’t fix it! @Google @FitbitSupport #Google #GoogleHeath #FitBit
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Stephen Rudman (@RudmanEsq) reportedHey @FitbitSupport and @googlehealth. My FitBit Aria Air won’t synch with the updated app. Please fix it ASAP!
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Namrata S (@NamrataS691142) reportedHi @FitbitSupport and @googlehealth , my Fitbit sleep data hasn’t been syncing to Google Health for the past 3–4 days. Everything was working fine before, but now my sleep data isn’t showing up. Is this a known issue, and is there anything I can do to fix it? Thanks!
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Greg (@Kygregb) reported@FitbitSupport Replacement service is the worst! Defective Fitbit was received by you on 4/23/26. The replacement is just now shipping out (after I had to contact their stupid chat to inquire about it) Hire real people to take care of this!
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Dhaval Ved (@veddhaval) reported@FitbitSupport @googlehealth Was forced to update Fitbit app. to Google Health, and it is atrocious that VO2 is exclusively tied to "Walk/Run + GPS". Why even do such disruptive change? Help forums are so filled with complaints about it, that you had to disable further comments.
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Stephanie McCrae (@smccrae13) reported@FitbitSupport is there a known issue with syncing at this time? I have hit all my active hours in my device but they are not showing in the app?
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Amanda Blount (@amandablount2) reported@Paizleygrl @Google @FitbitSupport It's so bad. I want my Fitbit back.
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Marvin Matthews 🇨🇦 (@krimar) reported@FitbitSupport Is there any help out there?
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michelle ormsby (@michelleormsby) reported@FitbitSupport plesssse help! Demented trying to do the forced change over to Google!!
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SANJEEV SETHI (@sanjeevsethi1) reported@FitbitSupport hi..I am having issues with my fitbit charge 5. The screen has gone blank. Tried all troubleshooting but nothing is working. The logo comes on after pressing the button 3 times on the charging cable. But the watch does not reboot. Please help
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Tim Hackett, Elder (@timmassage) reported@FitbitSupport This is the last Fitbit I will own. Every one of them has been trash. I followed directions and still cannot get the screen out of dark mode. Same for the previous 2. Yesterday the band broke off while I was taking it off my wrist. Really? Have some pride
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MV Balaji (@MuVeeBalaji) reported@GoogleIndia @FitbitSupport The forced Google Health app update completely broke the backend syncing on my Fitbit Sense in India. Sequential EDA scans fail to register. Paid for premium hardware, left with an unreliable device. How do I get a refund or fix?
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Carole Williams (@CWilliamsK12) reportedSomeone please help! Neither @Google nor @FitbitSupport is responding.
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christine (@yankeegirl51680) reportedNeed a new watch asap 🤬 I hate the new google app with Fitbit. When u have health issues and need information more accessible and u make it garbage for those of us already suffering @FitbitSupport
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old
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S. AI (@saisthelimitt) reported@googlehealth can y’all fix the running stats on the new app??? Firstly, I start the “Run” on my Pixel Watch 4 and once I end it, it somehow ends up as “Workout” on the Health App and no stats. I change it to Run and only GPS is displayed but no cadence. @FitbitSupport
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Evin Lamar (@SocialMediaEvin) reportedThere are still a lot of bugs that this @googlehealth app needs to work out. While the @FitbitSupport Air a good product, its reliance on the app can make the experience trash when the app is inconsistent or lacks functionality to simplify the experience.
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Simon Atherfold (@Grumpysworld1) reported@FitbitSupport It won't let me send a private message. I just want some help please?
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Danielle Gillieron (@DanielleGillie5) reported@FitbitSupport I can’t change to my Google account as it says I have my child on my account but I don’t . Please can u help me delete her so I can switch to Google
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Van Gogh's Left Ear 🇺🇸 (@DennisH27411488) reported@FitbitSupport why can't we sync with the new fitbit/Google marriage? Why has the "Sync now" button been removed? Why can't I find a help screen in the updated app? You took an easy to follow app and made ridiculously more difficult.
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Charlie Fenton (@CharlieFenton2) reported@ambientshitpost I agree, after trying to find it (why does it look so different?), they have just cramped so much in and it's now so unintuitive. What happened to 'if it's not broke, don't fix it?' @FitbitSupport
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Links : FFXIV Danwtrialed 🏝️🍹🦙🎮🔮 (@HBtrashandrants) reportedHey @FitbitSupport @googlehealth is there any reason why I can't email support anymore? The option either isn't there or won't let me submit a ticket, I have tried chat support and the chat bot and support person doesn't understand my problem and I can't phone due to job hours
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JC5412 (@JC5412154088) reported@FitbitSupport @Google After more then a decade using Fitbit watch for GPS tracking of my (hundreds) of exercise, I inform you that I am leaving the brand. On my Sense 2, the GPS is since beginning of the year total garbage. You screwed up. ByeBye
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Hayley Franklin (@HayleyFrank_) reportedI have 2 case numbers with @googlehealth - @FitbitSupport (7181000041819 & 4331000040983) & no one can seem to figure out a solution for my issue. They say they’re “escalating it” & someone should call me back. It’s been a month, no one has called me back.
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andy elton (@EltonAndy) reported@FitbitSupport I have a permanent red light on the back of my charge 5 and no display on the front. I've done a hard reset using the charger cable. This fixed the problem, but less than 5 minutes later it's back to red light and no display. Please advise next steps.
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Kelli Bachman (@kabachman) reportedSo @FitbitSupport won't help me with ANYTHING.....neat
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Khoa Huynh (@Khoa_Huynh) reportedIs there a problem with Google Health data syncing since this morning Asia time ? @FitbitSupport
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Debi Dowd (@LoudDebiDowd) reported@FitbitSupport I need help please. How do I manage my clock faces in Google Health app? How do I manage my goals? Where’s my hourly 250 steps reporting? Why doesn’t the exercise I start on my FitBit show when I sync the Google app? Hav we have lost all features with this change?
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Jemma Jonathan (@jemmajon) reported@googlehealth I’ll sadly no longer be a @FitbitSupport user after 15 years. This upgrade to #googlehealth is the worst thing I’ve ever seen 😩bring back #fitbit