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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (35%)
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Online Features (21%)
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Errors (19%)
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Website Down (11%)
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Device Failure (10%)
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Sign in (5%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Dennis Wendte
(@drwendte) reported
Checking with the Fitbit community to see if anyone else has had a problem with Fitbit honoring it's 1 year warranty? Purchased my Inspire HR in October 2020, and was told today by @FitbitSupport that my device is not in warranty. What? How is 11 months not less than one year?
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Little Bear Sees
(@LittleBearSees) reported
@FitbitSupport my fitbit sometimes says I've walked an absurd number of steps before I even get out of bed. Today it says I've walked 60,000. How do I fix this?
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Laura Potts
(@LauraM_84) reported
@fitbit @FitbitSupport I've been trying to get help with my Versa 2 for months on a known issue and keep getting the run around. Now I'm told it's not covered by warranty even though it's a known issue on your end. Can you have someone reach out that can actually help me?
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chris
(@christhedec) reported
Superb customer support from @FitbitSupport after my wife’s inspire hr stopped working. It wasn’t a recent purchase so we feared the worst. Replacement sent within one week no questions asked. Thank you. Loyalty goes both ways 🤝
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ʍǝɥʇʇɐW
(@mjhall) reported
@FitbitSupport Well, that is unfortunate. Only issue is lifespan of recharge is getting less and less.
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ashokvarma
(@AshokvarmaS) reported
@FitbitSupport I ordered Fitbit versa 2 on @PaytmMall but I received old and used one I requested them to return and I uploaded all the photos and all details from last four days they simply telling wi required time I’m not able to contact their customers care to explain problem
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Sharon S
(@sharon_schwan) reported
28 day streak for 10,000 steps and 12 days of my sleep score not working AGAIN on my @fitbit only had 8 full months and second time with sleep score not working!😡
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TheApptrackers
(@TheApptrackers) reported
@AmazfitGlobal These support replies are useless with all due respect. You just link people to an email address or a ticket page. Look at the support replies offered by @FitbitSupport They actually try and resolve the issue with a reply. I wouldn’t purchase another Amazfit product again 👎🏻👎🏻👎🏻
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♕Jaime ♕
(@jewelryjaime) reported
Anyone else have bad luck with @fitbit? I'm on my 3rd one and as per usual has started to go downhill after 2 years. First the heart rate disappeared, it came back but was stuck, then erratic and now can't go a full day without having to be charged during the day Recommendations?
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Kenzie
(@Kene1996) reported
@FitbitSupport I love my Versa 3 but you really need to fix your warranty policy. I've never had to send in a defective product before receiving the replacement and having to include all items that came with my device. 2 weeks without a fitbit, might be time to switch to Samsung.
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santhoshkumar32@gmail.com
(@santhos41776836) reported
@FitbitSupport I had a very bad experience with Charge3. My friend from USA gifted me this band. From the day I got it one or the other issue I am finding it. Two times I had a display issue and u people replaced it. Now I am facing the problem with battery backup.
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K
(@KKP601) reported
@FitbitSupport : hi I am unable to fix battery and display problems in my charge 2 model. Can anyone guide about sourcing the battery and display.?
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✨🏰 𝓶𝓮𝓰𝓪𝓷 🏰✨
(@mreiter_) reported
@DisneyOnParade @fitbit @Kohls You type slow.. jk 😬
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Brianbro
(@Brian38701873) reported
@FitbitSupport Yes. I’ve gotten that pop as well but no matter what I put I get the same error so at this point I give up with your app and am moving on with my life. Of course I will not be buying any more or your products and will be telling people about my experience.
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Karyn
(@KarynMeadenP) reported
@FitbitSupport Since earlier this week, both mine and my husband’s Fitbit apps have started giving us bedtime reminders at 10pm. However, the reminders haven’t been set / turned on in our apps so we don’t know how to turn them off. Can you help?
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Jessica Riley 👽
(@_drxgsandcxndy) reported
@FitbitSupport I read on Google that the inspire 2 can't track your floors, is this the issue?
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Vedant Maheshwari
(@vedant_26592) reported
@FitbitSupport I am using Alta HR. The display is not working and because of that I am unable to link my phone with the device. I know my tracker is working as before delinking it with my device yesterday the vibration and other features in app was working .
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Satvik♥️
(@Satug5) reported
@FitbitSupport Hey, I talked to your team over call related to my issue. They explained to me that I face this issue because they remove the Fitbit app from the playstore for some devices. On my playstore, it shows this app is not available for you so contact the developers' team
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Letitia Coleman
(@Letitia_coleman) reported
When your @FitbitUK #fitbit is on its last legs and you glue it together because you cannot imagine a day without it 😩 @FitbitSupport help
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💞Tracey James💞
(@traceyyjames) reported
@FitbitSupport Two months of incorrect floors climbed. Customer support unable to give a time frame as to when the issue will be fixed. Shoddy service for a product only 6 months old.
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shelly fraley
(@RICHELLEROSE) reported
@FitbitSupport thanks for not resolving my issue. You’re customer service is laughable.
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salah eddine
(@m_salah_eddine) reported
@FitbitSupport @fitbit I’m a disappointed loyal client😡 because of your poor quality service😔is it normal that the only solution you give for my Ionic problem is to buy another device? No reparation or replacement. I’m frustrated I can’t track my activity🥺
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Scooby2
(@Scooby286664864) reported
@FitbitSupport Odd how when I buy a new strap tye irritation goes away. Hearing of a lot of people with this issue
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Heather Prescott
(@hevap) reported
@NothingButTrubl @fitbit @FitbitSupport Nah I don't think it's something they would tell me if they were hiding it 🤷 We've had Fitbit for years and several family members with no issue
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Miss Barata
(@sara_barata) reported
@FitbitSupport hi! My Fitbit 2 won’t change its time back to local time after my travel and I have synced it many times…and the watch display in the app (where I can change the layout/design) doesn’t appear. Any help? 😩
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jane wadsworth
(@jane_wadsworth) reported
@fitbit @FitbitSupport Sent my Fitbit back as stopped working. Only bought it in March. You’ve sent it back to me and still not working and no response to email !
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President-Elect Eddie
(@eddieVelociudad) reported
@fitbit huge fails. @PurolatorInc worst company to ship. Returning the device. Not interested in a company no matter how good the product is if the service is terrible- I’ll pass
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Waddyawant
(@billiousbob) reported
@FitbitSupport It would appear the ongoing saga of Sp02 not working is still a major problem. I'm not getting any information on this very important part of the app despite numerous complaints.....
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Paige Anthony
(@paigeantnursing) reported
@FitbitSupport I’ve been trying to get hold of customer service to return a faulty fit bit for a refund but no one is being very helpful. My order number is 0zoo8gsd8l2t5 can you help please?
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Amanda Faye
(@danceralamode) reported
So finally @fitbit responds after weeks of waiting for an email response. They have no clue what the problem I'm reporting is and the "special team" that handles these issues only gives generic answers that dont work. Continued crap customer support from @FitbitSupport