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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (30%)
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App Crashing (20%)
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Online Features (19%)
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Device Failure (16%)
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Website Down (13%)
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Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Guilford |
Device Failure | |
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
| Elyria |
Online Features | |
| Mulhouse |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Moments Made Easy
(@momentsmadeeasy) reported
@FitbitSupport my versa won't turn on and there is no life, it's charged and have held 3 buttons and nothing. Can you please help?
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Manmohan Jangir
(@ManmohanJangir9) reported
@FitbitSupport Hi, My fitbit watch battery is dying within 10 minuted after charging it and there is no service center of you in India so please guide me how to overcome this issue
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Sandra Dacres-Smith
(@DacresSmith) reported
@FitbitSupport I'm trying to set up my new Fitbit versa, but it's not working. It keeps trying to access my old device. I've let the battery die on the old one and still can't set up the new. Help.
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andrew "nazi punks **** off" rich
(@smartwatermelon) reported
Recent @onepeloton tablet software updates cause it to forget @FitbitSupport login after a day or so. Yes, I have “remember me on this device” checked.
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Dorota Grzadkowska
(@Artemiss67) reported
@FitbitSupport I started having problem with syncing my blaze. It stopped syncing automatically. It takes me many times to sync it manually. Please advise.
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ActionCOACH Bolton
(@businesscoachnw) reported
from
Sale, England
@FitbitSupport my fit it charge 3 screen is so dim it is hardly readable. I have seen many other comments with the same issue. It was ok when I first got it, but now even on the brightest setting it is becoming useless. Its only 2 years old. What should I do? Paul
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Thomas Jones
(@ferricoxide) reported
@FitbitSupport Is the Charge 4's BlueTooth garbage, or did I just get "lucky" with the one I bought a couple weeks ago? Constantly having to redo the setup just to get it to go back to syncing to my app REALLY sucks.
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Karan
(@Karan_is_Shetty) reported
@FitbitSupport got my new fitbit charge 4 yesterday, everything works great, but the estimated Oxygen variation graph is not showing for some reason for my last night's sleep, please help
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Tiffany McClure
(@mccluretiffany8) reported
@FitbitSupport my charge 2 screen went black but syncs all my info to my phone! Please help!!!!
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Andrea Dolan 💙
(@xXandi_louXx) reported
@FitbitSupport is there a way to find out if my battery is broken? My Fitbit it struggling to hold a charge.
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CQO
(@Command05652557) reported
@FitbitSupport Sorry im even wrong about this it isnt like how i think my bad
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John Hargadon
(@arrowangler) reported
@FitbitSupport I have sent a number emails about a problem with my charge 3 Fitbit. On 17th Nov I spoke with an agent who reset it. He advised me that a software update would issue in a couple of weeks. The issue is that my sleep is not syncing in the morning.
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Megs_Cally
(@megan_cader) reported
@fitbit My Versa 2 is a nightmare, l am so disappointed with device.
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Marian
(@MarianRose76) reported
@FitbitSupport I've sent DM. My problem is that I can get notifications and then when I charge my fitbit they stop and I have to go through all these resets every time. Frustrating..
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JMS
(@jackie0203) reported
@FitbitSupport I purchased a Charge 4 a little over two years ago and the latch the holds the band no longer works. Very light use. Help.
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Marc Appleton
(@marc_appleton) reported
@fitbitsupport hey, I'm having trouble with my Ionic. The screen keeps flickering and sometimes won't come on at all. Tried reset and factory reset and no change. Can send video to demo what I mean
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Marian
(@MarianRose76) reported
@FitbitSupport can you please explain why my phone notifications stop coming to my fitbit every time I charge it. Have to reinstall app to get notifications again.Huawei P30 and versa 2. Help
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Makanaki
(@ay_fadare) reported
@Siddhalee @FitbitSupport You can text @richard_hack15 on Instagram he can help you get your hacked or disabled account back ASAP. I am a living testimony of his job💯
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ToeBeanBurrito
(@ToeBurrito) reported
@FitbitSupport - you should absolutely know how terrible your iOS software is. Use the face, (THE ONLY ONE) with SpO2 and the firmware doesn’t update. Sync times are truly awful. I honestly regret buying one. The firmware won’t even find my watch. I could never recommend Fitbit.
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Les
(@LeslieMccusker) reported
@FitbitSupport I have an inspire hr- my husband was given an inspire 2. He is getting my text messages. How do I turn this off. I went into notification and closed his messages but didn’t help.
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Paula
(@oolie2006) reported
@FitbitSupport Sorry I’m not willing to do this I think you need to focus on the actual issue and find a resolution. Sadly this was a gift for my husband which is now being returned
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Keith Scheeler
(@keith_scheeler) reported
@FitbitSupport now there’s an update for my Fitbit after your update ****** up my wife’s phone. I won’t update to **** up my phone too.
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CQO
(@Command05652557) reported
@FitbitSupport Yes thanks for some reason i thought my error existed must be my error or u fix really fast
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CQO
(@Command05652557) reported
@FitbitSupport It isnt a big problem im just a bit bored. My problem can be solved by putting flickon thing on before i do a run/workout
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Sandra74
(@Sandra750944313) reported
@FitbitSupport my Fitbit sense wont sync with my Samsung. I've tried uninstalled device and re installed it. I also unpaired it but it wont now pair! Can you help please?
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Nancy MacPhail
(@Nnp40) reported
@FitbitSupport My heart rate is not working on my Inspire 2. I’ve rebooted it twice and it’s also not showing on my I phone app
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Namz
(@Namlah95) reported
@FitbitSupport hello, why is your app down for maintenance and when will it work again
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Wake Up People
(@alex7257) reported
@FitbitSupport I mean, the demand is out there. Many people are returning the Versa 3 or outright switching to another manufacturer because of this issue.
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Stephrhansen
(@Stephrhansen) reported
@FitbitSupport My charge 4 is broken, how do I file a factory warranty claim?
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D El Kerry❤️
(@KDelooze) reported
@FitbitSupport not heard back from you since you gave me a case number on19/01/21. Help!!!