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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (33%)
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Online Features (22%)
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Device Failure (17%)
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Website Down (15%)
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App Crashing (11%)
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Sign in (2%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakeland |
Device Failure | |
| Cleveland |
App Crashing | |
| South Plainfield |
Online Features | |
| Tucson |
App Crashing | |
| Guilford |
Device Failure | |
 Brest |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mia McKee
(@4x6daily) reported
@FitbitSupport I have a Charge 3 that wouldn’t sync. After I let it sit for a few weeks it then just went dead, and never turned back on. I’ve tried everything!!! Please help!
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Kandia Appadoo
(@Kandia_Appadoo) reported
@FitbitSupport I bought an Inspire 2 as a gift for Xmas and the screen isn't working. Contacted support on Sunday and someone was meant to get in touch on Monday. Still waiting as apparently the issue is 'higher up'. What does that even mean? And when will my watch work?
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anna ortado
(@lolitalolipops) reported
@geofellingham @fitbit yes just now worst part- it wasn't even mine
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Dj_dbl84
(@DDbl84) reported
@fitbit @FitbitSupport how on earth can your customer support be so shocking ..... 40 minutes and counting to take down details for a Return is ridiculous!!!
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Courtney Renee
(@courtneys1983) reported
@FitbitSupport, your agent Sara F. Was extremely rude to me today regarding customer service for my moms broken Versa 2. Bad enough your product is no good, shouldn’t have to tolerate bad attitudes from customer service.
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Nigerski
(@nigerski) reported
@fitbit @Blklivesmatter @APTPaction My sympathies to Fitbit for turning into pieces of ****. Planned on buying the latest Versa for the oxygen sensor, no way in hell I'm giving your company a penny now.
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deejustdee
(@deejustdee) reported
@fitbit @FitbitSupport = worst customer service ever!
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Hope NC
(@hngamelue26) reported
@FitbitSupport is it just me or is anyone else having a horrible experience with fitbit trackers. This is my 4th tracker in less than 3 years. I had the fitbit ionic Adidas.. in less than two years had to be replaced twice under warranty. The 2nd was bad again within months
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Jon R
(@supersuperyon) reported
@Leftyguitar1963 @FitbitSupport You might also find that your band and device have a gap in between the top and bottom. This is a quality control issue. But Fitbit are not concerned about this.
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David D. McIntire
(@compositeur) reported
@musicgamer460 @fitbit I switched from Fitbit to a Garmin watch about a year ago and have been very happy with it. (Can't speak to customer service issue b/c I've had no problems.) I didn't have the issues with Fitbit you've had, but I wasn't crazy about it either.
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Jon R
(@supersuperyon) reported
@APacifico7590 @FitbitSupport You might also find that your band and device have a gap in between the top and bottom. This is a quality control issue. But Fitbit are not concerned about this.
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Deborah
(@Deborah1539) reported
@FitbitSupport my charge 2 is no longer holding its battery charge. It’s a couple of years old. I have tried all suggestions to rectify the issue, but I’m still getting 2 days out of it? Can you help please ?
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Marie-Christine Bour
(@mcbour) reported
@FitbitSupport impossible to set up my new #fitbitcharge4 , tried 15 times and followed all advises found... could not join Fitbit support chat. Worst Christmas present ever.
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kartik
(@agent2812) reported
@fitbit before pushing out marketing emails to the customers please improve your customer service team. Most unhelpful customer service I have ever seen , I am sorry to say! I have been trying to make them understand my issue but no luck . #38953362
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alana christina emanuella jenkins
(@paciorettys) reported
hey @FitbitSupport i just did 55 minutes of pilates, i’m dripping sweat, had my watch logging the workout as i did it, and it says i have 0 active minutes for the day? is this for real???? i just busted my ***! this has been an ongoing issue for pilates/barre/yoga, do something!
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Leah
(@muggybonehead65) reported
@FitbitSupport Only to ask for details you already have, still no help whatsoever. You have my email address, the order number, the address to which it was delivered so why the delay tactics? The decent thing for you to do right now is have a courier pick the unwanted item up and issue a refund
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JF
(@JF90409999) reported
@FitbitSupport hey fitbit, my device should still continue working longer than 2 years correct? Mine no longer will even hold a charge and has lines through the screen. I've tried all the trouble shooting and updates offered, nothing works. Please replace.
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Marie
(@my777) reported
@FitbitSupport hello.. I have a #fitbit and the #facecameoff for no reason. The fit bit was sent to me from you earlier this year. It's not that old. And its not working now. What options do I I have.
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Chris Kinsman
(@AlsoKnownAsCK) reported
@FitbitSupport my Versa 3 barely ever synchronises. I've already factory-reset it and the problem continues. Any assistance would be welcome.
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No Clever Nickname Dan
(@Dansting) reported
@FitbitSupport Is there an issue with the app this morning? I could not sync up my device, and now that I am trying to set up the device again, it is not working. I'm not near another device, my One is charged to 95%, and it is on.
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James Holton
(@Jimbob_H) reported
@IndigoWhisky85 @FitbitSupport I'm getting the same issue
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IndigoWhisky85
(@IndigoWhisky85) reported
@FitbitSupport I just bought a Fitbit sense and I can't seem to do the ECG check. Despite being in the UK and it being approved here it's telling me it's not available in my country. It's been set to UK and now automatic but still not working. Any thoughts? Thanks
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Jon R
(@supersuperyon) reported
@FitbitSupport @TweetsByTimbo Don't get the charge 4...you might also find that your band and device have a gap in between the top and bottom. This is a quality control issue. But Fitbit are not concerned about this.
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kanika kashyap
(@___Kanika___) reported
@FitbitSupport I tried factory resetting my Versa Lite. Since then it's giving me 'Data Not cleared Sync & try Again' error every time I try setting up. Please help, been struggling for 3 weeks now.
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Dr. Becky O'Brien ♠️ (Film Music Central)
(@musicgamer460) reported
so I've had two Fitbits over the last two years....both of which have now proven to be faulty in some way..... this is really eroding my confidence in @fitbit and their products (not to mention they have terrible customer service)
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Vicky Knight
(@autumnpippi) reported
@FitbitSupport my charge 4 GPS seems to have stopped tracking activities with GPS. It tracks distance, HR etc but no GPS data -no map in activity history and tried exporting the .tcx file to Strava but couldn’t as file was empty. Removed Strava, added again, issue still there.
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Jon R
(@supersuperyon) reported
@CyberBLN @FitbitSupport You might also find that your band and device have a gap in between the top and bottom. This is a quality control issue. But Fitbit are not concerned about this.
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1ChiefsDan
(@1ChiefsDan2020) reported
@FitbitSupport is there a problem with the Versa 2 and sleep tracking? It consistently misses the first hour of two when I go to bed.
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Julie cragg
(@Juliecragg5) reported
@FitbitSupport help my screen has gone blank even though still synced and has power! Cent do reset as can’t see the screen???
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Darlene Vecchio
(@VecchioDarlene) reported
@FitbitSupport I need to get my cracked Fitbit sense screen fixed or a replacement. Please help respond to let me know how to proceed