Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- App Crashing (31%)
- Device Failure (23%)
- Online Features (15%)
- Website Down (12%)
- Errors (12%)
- Sign in (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Indianapolis
|
Device Failure | 19 hours ago |
 Sarreguemines
|
App Crashing | 23 hours ago |
 Noida
|
App Crashing | 8 days ago |
|
St. Louis
|
Device Failure | 12 days ago |
|
Grenoble
|
Device Failure | 14 days ago |
|
Paris
|
App Crashing | 16 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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LT (@LeafsBurner97) reported@FitbitSupport @Ebonygalway Your HR data has been messed up since Jan 20th versa 2 firmware update making this watch garbage. Thanks for that Fitbit!!!! Wasting my money and not caring.
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Jo Edwards (@joedwards1984) reported@FitbitSupport hi there. Yesterday my Fitbit Charge 2 just stopped working on me. Tried charging (even tho it had 70% battery before it broke) but no response from the tracker. Tried holding the button- nothing. Just completely dead. Help?
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Girl Next Door (@MindOvaMatta18) reported@FitbitSupport My Fitbit screen has just gone black. I’ve tried to reset it but it’s still a black screen. How do I fix this?
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John Waller (@onholdguy) reported@DeepakChopra @fitbit To help those with strokes and heart issues get a fitbit for rehab and their family members to do rehab with them, want to be an ambassador for them. Please help me.
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LT (@LeafsBurner97) reported@FitbitSupport You have. And your email support admitted there’s issues with the firmware update and you’re doing all you can to fix it. It’s been over a month!!! And this watches data for the entire year now is skewed because of it. 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
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lawna_green (@LawnaGreen) reported@FitbitSupport hi, I have a nickel allergy and have had a bad reaction to my ionic. Does the Sense have a nickle free back? Are any fit bits nickle free or
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Simon Blake (@simonb53) reported@FitbitSupport Hi. every few weeks my charge 3 needs resetting eg yesterday showed normal screen + battery @35%... when I tried to swipe down it froze. Put on charge and reset..battery was actually 10%! Plus can't see detailed metrics on heart rate during day on app any more.
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Glenn Dwyer (@glenndwyer) reportedDear @fitbit @FitbitSupport FIX YOUR APP IT IS A ***********.
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ジュン (@junnanmai) reported@FitbitSupport Thank you for your help. After updating the app, the app freezes and cannot be tapped. I can't even see sleep. I restarted it, but it doesn't change. Please take immediate action.
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Ladd Wagner (@agentladd) reported from Franklin, Pennsylvania@fitbit @FitbitSupport I have been trying for 5 days to get an issue w my Fitbit resolved. Phone calls and emails and no resolution Time to campaign on social media w friends and family if I can’t get this resolved today! Been using Fitbit for years, my 4th device! HELP!
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MILOS WINS (@YaBoyAceFederer) reported@FitbitSupport Hi! I can’t connect my Fitbit app to my Facebook. When I press the “Connect Facebook” button, nothing happens :(. There is a “loading circle” that spins but it never loads. I have tried reinstalling both apps. Any help is appreciated!
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Big Djimi (@djim_jam) reported@FitbitSupport hi team, my heart rate isn't tracking properly on my versa 2 when doing workouts. It has been this way for a few weeks and a few people I know are also experiencing this issue. Is this a large scale matter? I cannot see an update on the App Store either. Thank you.
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கார்த்திக் சேகர் (@ikarthiksekar) reported@FitbitSupport @fitbit Is Fitbit Charge 2 supposed to support Strava app? I have tried couple of things, not working so. Any ideas?
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Natalie Parkinson (@nat_parkinson) reported@FitbitSupport hi there I have a Fitbit charge 3 and the screen has gone blank could you advise I have done all that has been asked on the forum help page.
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Philippa (@Phiasco9) reported@lettabeth @fitbit I had that problem with an old Fitbit. I cleaned the strap regularly (baby wipe or something will do) and used hydrocortisone cream from Boots on the worst irritation. My newest Fitbit doesn’t do it for some reason.
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Domski Biker (@DomskiBiker) reported@FitbitSupport hi. How can I fix button in versa 2? I try all solution from fitbit Community and still not working. I buy from ebay so there is no receipt from original seller. Thanks for your help
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Aniket (@anikj01) reported@fitbit Dear company, pls design devices for repairability when out of warranty, say with bad heart rate sensor..etc. Else you are not only denying customers the experience they paid heavily for, but also generating tons of e-waste with those devices. At least care of earth !!
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Ryan Oberndorf (@RyanOberndorf) reported@fitbit The latest app for iOS (3.39) is awful. It’s extremely slow, freezes, and scrolling works only intermittently. You need to roll it back and try again.
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Mary Matthews (@Maryjmatthews) reported@FitbitSupport is there a problem with the android app today. Calories are showing but not steps.
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Josh Daliah (@icecream1984198) reported@FitbitSupport Thanks for the super quick reply - I’ve just reinstalled the app and the problem seems to be fixed - it was a Charge 3 and iPhone XS. Will get back in touch if it reoccurs. 👍👍
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cosplayguy83 (@Fashionguy83) reported@FitbitSupport Having trouble syncing my mums Fitbit. Tried all the trouble shooting and it continues to not sync properly and is losing time on it. This has been going on since January
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Katie Rigby (@RigbyKatie) reported@FitbitSupport charge 4 reminder to move , goal achieved vibration not working & never has ??? Any idea why
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alice (@alice83338432) reported@FitbitSupport It fixed itself during the night. It did it to all my watch faces and I did restart it the way it said. I don’t know why but problem solved
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Metalliogre (@Metalliogre) reported@FitbitSupport I was sent the same watch back doing the same things. Now I have to contact support again to get my issue resolved. Sad
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Frances Maxwell (@francesmx) reportedI’m coming back to @fitbit after three years of boring, socially-isolating @Apple Watch. This is despite my annoyance about FitBit’s music partnerships / lack of offline storage. The community is just too good and the software is better! Will report back! 🙏
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Jody Miller (@jodycms) reported@FitbitSupport hi I’ve tried the hard restart but my screen is blank other than occasionally a smiley face. The strap has become lose too. Please help. 🥲
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Robin is not here for your nonsense (@Newtmo214) reported@FitbitSupport I've tried all of that, and have an ongoing email with support, as I've been having this issue for weeks now. I already emailed them again and am waiting. Though after three years of being a customer and have this go downhill like this I may just get a refund. We'll see.
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harmony 👩🏻🦰 (@gobIinbabe) reported@FitbitUK @fitbit @FitbitSupport hi i came in from my daily run and had done roughly 7,000 steps. after, i did not move from the sofa. however when i stood up my fitbit buzzed and it was congratulating me on reaching 14,000 steps. it does this a lot. why & how do i fix it?
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🦋kitana🦋 (@kitanadoyle) reportedBeen 2 months since @fitbit @FitbitSupport have refused to give me my refund. The worst customer service EVER, would not recommend buying from there website.
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Laura Wardle (@laurawardle132) reported@FitbitSupport Hi there, my Fitbit won’t turn on. I’ve tried charging it 3 times, holding the on button for 10 seconds, and have followed the guidance but it just won’t turn on. Please can you help?