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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (33%)
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Errors (21%)
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Online Features (20%)
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Website Down (12%)
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Device Failure (11%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elyria |
Online Features | |
 Mulhouse |
Website Down | |
 Livingston |
Errors | |
| Villeneuve-d'Ascq |
Device Failure | |
| Waterford |
Device Failure | |
| Oklahoma City |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Paula Francis
(@paulafrancis8) reported
@FitbitSupport My Inspire HR has been dropping active minutes and calories that it had recorded itself. Help?
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Abhilash Karli
(@Abhilash_33) reported
@FitbitSupport I have this update and the device doesn't even come up on my Bluetooth now. Its been more than a week with the syncing issues. Apple iwatch looks like trustworthy and reliable replacement. Very bad updates.
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₿@rries™
(@real_barries) reported
So apparently @fitbit or @FitbitSupport do not fix watches in South Africa. Even pulled an excuse on my warranty. NEVER buy a fitbit - buy anything else. Casio!
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heidi walton
(@strudledoodle) reported
@FitbitSupport @Mary54307929 I had the same problem
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Tia Macintyre
(@tiamacintyre) reported
@FitbitSupport My versa 2 has counted my total steps from last week and synced them ALL to today. please can you help to fix this?
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👑Karishma👑
(@KarishmaCxxx) reported
@FitbitSupport I understand this. However, this is how you lose loyal customers, such as myself. My #Fitbit is only just out of warranty, which is an inconvenience. To invest in a new device with such a poor discount isn’t much of an incentive. How will I know if a new device will fail again?
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Kirsti Jones
(@Kirsteenjones) reported
Hey @fitbitsupport my versa 3 won't pair with my Samsung Galaxy s9. It was fine until I use the exercise function earlier and then wouldn't synch and now isn't even recognised. Have tried ALL the suggestions in the forum - help please!
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Sylvia Whitney
(@SylviaWhitney12) reported
@NidoBZ @fitbit I loved my Fitbit and the app.... until an update blanked the screen. No support to fix it sooooo I will never buy or recommend Fitbit again. Great product lousy support
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ki=mc^2
(@kikitaughtyuu) reported
I’m really about to throw this damn @fitbit in the trash. The heart rate monitor doesn’t work for ****. Really is so infuriating
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Breanna Simmons
(@athabaskan93) reported
I’ll never buy a @fitbit again. Their app is the biggest piece of ****. It never syncs with my fitbit 2.
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Leib Lurie
(@LLurie) reported
@FitbitSupport on versa 2 can I set a high heart rate warning to vibrate or alarm me to “slow down” ???
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Jenz Book Jewels
(@jenz0225) reported
@FitbitSupport My Fitbit sense will not sync since the latest update was installed on my Samsung, works on laptop app though 🤔 Is the an Android issue?
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Matt Boettiger
(@Mattmac230) reported
@FitbitSupport a few weeks ago my heart rate was getting stuck, I did a complete reset and set up as new tracker as instructed by Fitbit support, after following those directions, my Fitbit is not reading my heart rate at all, it is a versa 2, I have done all trouble shooting
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💎 Cherish Carlton 💎
(@diamond_I3itch) reported
@FitbitSupport @fitbit now that @Google had purchased the company, is there any way to fix the bug that prevents iPhone users from seeing the entire friends list when creating challenges? I can only invite high averages friends to challenges.
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Tracy Kober
(@tracykober) reported
@FitbitSupport No problems with syncing, but since installing the update the screen on my charge 3 is whited out, wtf?
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Janine Maltman
(@Jabes41) reported
@FitbitSupport Help Please. My fitbit no longer works. Ive tried live chat and did not resolve issue as I was kicked out.PLEASE HELP😞
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Neha Chaturvedi
(@neha310187) reported
@FitbitIN @fitbit @FitbitSupport any response would help, or is it that my band is not usable anymore now
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Kerianne Beresford Hartwell
(@harley_quinn_b) reported
@FitbitSupport my Fitbit screen stopped responding last night and is now just black. What can be done to fix this?
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Janine Maltman
(@Jabes41) reported
@FitbitSupport please help! I have tried your live chat service but kept being logged out. Now I cant get back in because I've used up my chances😞I need my fitbit to be fixed!
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Justin Magouirk Crowe
(@MagouirkCrowe) reported
Anyone have fitness #Smartwatch recommendations? My Versa 2 went dead after only 14 months (software issue) and @fitbit won't replace it. After this poor customer service experience I'm looking to leave @fitbit ecosystem
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E_tokki12
(@e_tokki12) reported
@FitbitSupport can't open the app, it requests my user and password says they're incorrect, tried Forgot my password option and says it can't connect to the website. Tried website and I get error my IP is banned? What's going on?
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Elf
(@ImAnElff) reported
@FitbitSupport Hi @FitbitUK Almost 2 weeks has passed by & I have yet to receive any response regarding my issue. This is really poor customer service 😢
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Stacy Herbstreit
(@Sherbstr) reported
@FitbitSupport my Fitbit active minutes load and then quickly go away. I have restarted but that didn’t fix the issue. Please help 🥺
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o0angie0o
(@o0angie0o) reported
@FitbitSupport I just want to say that your customer support is the worst! I called and chatted and have bought my versa 2, 14 months ago and it’s not working and I am SOL is what I am told. What kind of products are you peddling now that cost over $200 and barely even last over a year.
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just me
(@infopage2019) reported
@FitbitSupport Charged before bed charged when I wake up charged in the afternoon charged before bed this is the pattern with the versa three absolutely disgusting battery life is so poor using minimal features !
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Jill Miller
(@jrowley78) reported
@FitbitSupport my charge 4 has broken where the band attaches
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Statistics Guy 🤓
(@Stat_O_Guy) reported
@FitbitSupport worst products ever 3 fitbit 3's didnt survive a year combined. No value for money
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Crystal W
(@Mrsjuman097) reported
@FitbitSupport I can not get my flex to sync to my phone at all. I’ve tried all the troubleshooting. Any ideas or help would be great!
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heidi walton
(@strudledoodle) reported
@FitbitSupport @LaurieSwinburne I had the same problem
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Sean Melia-Rogers 🐝🏳️🌈🏴🇬🇧
(@SeanMeliaRoger1) reported
from
Liverpool, England
@FitbitSupport I’ve not been getting any sleep insights. The pebble seems to be working well and syncing etc. I’ve also purchased a new Fitbit sports strap to get the perfect fit. But still no luck? And help?