Fitbit

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Fitbit Outage Chart 02/02/2026 00:05

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  1. App Crashing (26%)

    App Crashing (26%)

  2. Errors (24%)

    Errors (24%)

  3. Online Features (21%)

    Online Features (21%)

  4. Website Down (13%)

    Website Down (13%)

  5. Device Failure (12%)

    Device Failure (12%)

  6. Sign in (4%)

    Sign in (4%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesElyria Online Features
FranceMulhouse Website Down
United KingdomLivingston Errors
FranceVilleneuve-d'Ascq Device Failure
United StatesWaterford Device Failure
United StatesOklahoma City Device Failure
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • maidment84 Stephanie dennis (@maidment84) reported

    @FitbitSupport please help me. My fitbit would not sync then uninstalled its self I am now trying to re install and connect my fitbit to the app but it keeps saying its not working. Please can you advise me what I can do

  • autumntk Takaaki Igarashi (@autumntk) reported

    @fitbit hi! Firmware version of my charge 4 is still 48.2. could you help why I can not update?

  • MaggyMae728 MC (@MaggyMae728) reported

    @FitbitSupport I am having problems again today on syncing. Is this problem fixed or what?

  • joanfbaker Joan Baker (@joanfbaker) reported

    @FitbitSupport FYI... the problem has not been resolved. Please advise

  • autumntk Takaaki Igarashi (@autumntk) reported

    @FitbitSupport hi! Firmware version of my charge 4 is still 48.2. could you help why I can not update?

  • bremer281 bremer28 (@bremer281) reported

    @FitbitSupport Ionic sw release 3.39 is very slooooow. For example, The sleep details page did not open so I wanted 10 seconds. Still no response. Double tapped. Nothing. Tapped again and five instances of the sleep details page opened. Are you guys working on a fix for this?

  • kusalananda Kusalananda (@kusalananda) reported

    @FitbitSupport That is very good. The issue is that with your servers being down, the app becomes unusable. This implies that data that the app is showing comes from your servers. This suggests that the data is going from tracker, to the phone, your servers, and then back to phone. Roundtrip.

  • chesterghost chesterghost (@chesterghost) reported

    @FitbitSupport your app still crashes when switching to kid view to set up ace 2 . Please help

  • RoseBlossom30 RoseBlossom (@RoseBlossom30) reported

    @FitbitSupport hi, I was doing a update for my charge 3 and then it stopped updating then I left it for a day. I have done everything you have said to do on the help page but it isn't working, it is now a black screen. I deleted the Fitbit app and removed the Fitbit from my 1/2

  • DianeBeaulieu9 Diane Beaulieu (@DianeBeaulieu9) reported

    @FitbitSupport I did not have any respond from you since my last tweet yesterday. This morning, the sleep section is working well. But everytime i check my account on the app, at section <<CHARGE 3>>, the app crash and close instantly. Excuse if my english is not good, i live in Quebec.

  • Janice10th Janice Povah (@Janice10th) reported

    @FitbitSupport after the difficulty last night I dont know what has happened? My fitbit is not counting steps or anything. It seems to sync but when I checked bluetooth settings it doesn't seem to be paired . HELP

  • bethanymorris83 Bethany (@bethanymorris83) reported

    @FitbitSupport @mamazine224 It might have been fixed yesterday, but I woke up with the same issue this morning. Not able to sync yet again

  • x_Jables_x Jacqueline Shaw (@x_Jables_x) reported

    @FitbitSupport I have not been able to sync my fitbit since 23rd Feb and is still ongoing would like some help with this please i am I premium customer and getting no benifit from this at all.

  • TheUrbaninnit The librarian (@TheUrbaninnit) reported

    @FitbitSupport versa lite not auto syncing, time wrong, tried all the usual steps many times. This is a replacement for my original one which developed EXACTLY same problems approx. 6 months into use. Built in obsolescence? Appalling. Please sort this issue out

  • 1slandb3auty13 D.S (@1slandb3auty13) reported

    @FitbitSupport I also reported another issue in the DM but it looks like my chat was closed as I received a feedback message.

  • Becky_lea_97 Becky (@Becky_lea_97) reported

    @FitbitSupport hi - my Fitbit steps went from 1,300 to 9,823 in 5 mins. Obviously something is wrong. How do I fix this? It’s a Charge 3

  • mewarner1960 Mark (@mewarner1960) reported

    @FitbitSupport Before I knew this was a problem on fitbit’s end, I deleted the app and reinstalled it. The problem is that I lost all my historical data! Can it be retrieved and re-installed to the app? Looking forward to your answer, thanks

  • 1slandb3auty13 D.S (@1slandb3auty13) reported

    @FitbitSupport Thank you but what now? Do I need to send the issue in chat again? Will it be reopened?

  • Tamsin04724127 Tamsin (@Tamsin04724127) reported

    @fitbit your website is bugged - getting error messages when I try to order anything. Now the money has come out my bank and I can’t get hold of anyone to speak about what’s happened!!!

  • Natalie63257483 Natalie Roberts (@Natalie63257483) reported

    @FitbitSupport My Fitbit is still not syncing on my android. I've talked with support and still not working. This is terrible

  • scootie1958 Scott Dodge (@scootie1958) reported

    @FitbitSupport Thank you! I can't get my phone calls or text alerts on my watch? I have the notifications turned on..but it doesn't come thru? HELP lol

  • N1C0L3TT3 Nicolette (@N1C0L3TT3) reported

    @FitbitSupport Syncing still down? I've been unable to sync with app since yesterday?

  • swy78 Jane Sait (@swy78) reported

    @FitbitSupport My versa lite front screen is showing calories I want to show steps I tried clicking left hand corner then find goals and change to steps but I cannot see goals can you help thank you

  • BajajTeja Teja Bajaj (@BajajTeja) reported

    @FitbitSupport I think this problem was because of technical issue you had yesterday. Now it's working fine. Thanks.

  • punisher2108 Dan (@punisher2108) reported

    @FitbitSupport I did this like 30 minutes a go, weren’t the server issues already sorted? Everything else works apart from Deezer.

  • ClaudiusC Claudius Rück (@ClaudiusC) reported

    @FitbitSupport Sorry - that is wrong. Most items can not be synced. Please solve the problem properly.

  • hiprip1 Rip (@hiprip1) reported

    @FitbitSupport Still can't login with password? What's up, thought you said it was fixed?

  • flwr6pwr9_ JudiBootie (@flwr6pwr9_) reported

    @FitbitSupport Oh, it started working whenever you fixed the server issue. But thanks.

  • bethanymorris83 Bethany (@bethanymorris83) reported

    @FitbitSupport my fitbit sense hasn't synced since 12:45am EST. It keeps telling me it cannot sync. Seems like the same issue as yesterday.

  • TaryMellers MT (@TaryMellers) reported

    @FitbitSupport It's still not working for me