Fitbit status: device issues and outage reports

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 21, 1:00 AM EDT	0	0
Apr 21, 1:20 AM EDT	0	0
Apr 21, 1:40 AM EDT	0	0
Apr 21, 2:00 AM EDT	0	0
Apr 21, 2:20 AM EDT	0	0
Apr 21, 2:40 AM EDT	0	0
Apr 21, 3:00 AM EDT	0	0
Apr 21, 3:20 AM EDT	0	0
Apr 21, 3:40 AM EDT	0	0
Apr 21, 4:00 AM EDT	0	0
Apr 21, 4:20 AM EDT	0	0
Apr 21, 4:40 AM EDT	0	0
Apr 21, 5:00 AM EDT	0	0
Apr 21, 5:20 AM EDT	0	0
Apr 21, 5:40 AM EDT	0	0
Apr 21, 6:00 AM EDT	0	0
Apr 21, 6:20 AM EDT	0	0
Apr 21, 6:40 AM EDT	0	0
Apr 21, 7:00 AM EDT	0	0
Apr 21, 7:20 AM EDT	0	0
Apr 21, 7:40 AM EDT	0	0
Apr 21, 8:00 AM EDT	0	0
Apr 21, 8:20 AM EDT	0	0
Apr 21, 8:40 AM EDT	0	0
Apr 21, 9:00 AM EDT	0	0
Apr 21, 9:20 AM EDT	0	0
Apr 21, 9:40 AM EDT	0	0
Apr 21, 10:00 AM EDT	0	0
Apr 21, 10:20 AM EDT	0	0
Apr 21, 10:40 AM EDT	0	0
Apr 21, 11:00 AM EDT	0	0
Apr 21, 11:20 AM EDT	0	0
Apr 21, 11:40 AM EDT	0	0
Apr 21, 12:00 PM EDT	0	0
Apr 21, 12:20 PM EDT	0	0
Apr 21, 12:40 PM EDT	0	0
Apr 21, 1:00 PM EDT	0	0
Apr 21, 1:20 PM EDT	0	0
Apr 21, 1:40 PM EDT	0	0
Apr 21, 2:00 PM EDT	0	0
Apr 21, 2:20 PM EDT	0	0
Apr 21, 2:40 PM EDT	0	0
Apr 21, 3:00 PM EDT	0	0
Apr 21, 3:20 PM EDT	0	0
Apr 21, 3:40 PM EDT	0	0
Apr 21, 4:00 PM EDT	0	0
Apr 21, 4:20 PM EDT	0	0
Apr 21, 4:40 PM EDT	0	0
Apr 21, 5:00 PM EDT	0	0
Apr 21, 5:20 PM EDT	0	0
Apr 21, 5:40 PM EDT	0	0
Apr 21, 6:00 PM EDT	0	0
Apr 21, 6:20 PM EDT	0	0
Apr 21, 6:40 PM EDT	0	0
Apr 21, 7:00 PM EDT	0	0
Apr 21, 7:20 PM EDT	0	0
Apr 21, 7:40 PM EDT	0	0
Apr 21, 8:00 PM EDT	0	0
Apr 21, 8:20 PM EDT	0	0
Apr 21, 8:40 PM EDT	0	0
Apr 21, 9:00 PM EDT	0	0
Apr 21, 9:20 PM EDT	0	0
Apr 21, 9:40 PM EDT	0	0
Apr 21, 10:00 PM EDT	0	0
Apr 21, 10:20 PM EDT	0	0
Apr 21, 10:40 PM EDT	0	0
Apr 21, 11:00 PM EDT	0	0
Apr 21, 11:20 PM EDT	0	0
Apr 21, 11:40 PM EDT	0	0
Apr 22, 12:00 AM EDT	0	0
Apr 22, 12:20 AM EDT	0	0
Apr 22, 12:40 AM EDT	0	0
Apr 22, 1:00 AM EDT	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

App Crashing (33%)
Device Failure (25%)
Online Features (13%)
Errors (13%)
Sign in (8%)
Website Down (8%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Altoona	Errors	8 hours ago
Indianapolis	Device Failure	14 days ago
Sarreguemines	App Crashing	14 days ago
Noida	App Crashing	21 days ago
St. Louis	Device Failure	25 days ago
Grenoble	Device Failure	27 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Aden (@anaden2023) reported 54 seconds ago
@WazT555 They are trash go with something else @FitbitSupport
Mat (@mirko_atlas) reported 59 seconds ago
@FitbitSupport Fitbit 4.58 issue
Professor Lycan (@ProfessorLycan) reported 4 minutes ago
I think it’s time I ditch @fitbit as a brand. They did a software update a while back and my battery went from lasting several days to lasting just about 6 hours. Yesterday I plugged it in at 68%, after 10minutes it went down to 63%. I can’t fathom a reason something like that would happen. This morning at 7am it was 100%. It died around noon time. This is designed obsolescence. @FitbitSupport What brand should I swap to?
Dale Kristina Valiukas (@dkvaliukas) reported 4 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
Rene (@rnnom) reported 5 minutes ago
@FitbitSupport help!! My versa 4 won’t charge, showing a big red ❌ tried everything that was recommended, I did a full restart and now since my battery is low it can’t find anything?? Super frustrated!
Marty (@fishtale13) reported 11 minutes ago
@FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor
Thomas (@Type5Thomas) reported 12 minutes ago
.@FitbitSupport The fact that you all turned off the ability to assign weigh-ins to a user on my Aria scale isn't going to make me buy a new Fitbit scale. It's going to make me never buy another Fitbit scale again. Absolute garbage move.
Justin (@crossbosox) reported 13 minutes ago
@PosingforPink @fitbit @FitbitSupport For sure. I’ve done all the troubleshooting with no fix.
John Rooney (@John_Rooney) reported 16 minutes ago
@FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!
Dale Kristina Valiukas (@dkvaliukas) reported 20 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
Jessica Young (@Jessicayoung_99) reported 21 minutes ago
@bookishbish @FitbitSupport Day 8 for me since this issue popped up
🇺🇸BEARDO🇺🇸 (@Ranchwater12) reported 22 minutes ago
@FitbitSupport Nobody asked you! Bad business plan. I'm going to get rid of this thing for sure!
Mark Pearce (@markyp46) reported 23 minutes ago
Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?
Dale Kristina Valiukas (@dkvaliukas) reported 25 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
Marty (@fishtale13) reported 26 minutes ago
@FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor
Sandra 💙 (@Santhebeach) reported 27 minutes ago
Don’t buy a Fitbit @FitbitSupport They don’t last. Their support is useless. Will send you round in circles rather than fix the problem!!!
Sara (@Plant1Sara) reported 29 minutes ago
@FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere
Dale Kristina Valiukas (@dkvaliukas) reported 29 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
Michael Baine (@MichaelBaine) reported 32 minutes ago
@HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.
ও ღ (@Zoe24354074) reported 34 minutes ago
@FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.
Dale Kristina Valiukas (@dkvaliukas) reported 37 minutes ago
@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
Dale Kristina Valiukas (@dkvaliukas) reported 38 minutes ago
@ManchesterBlond @FitbitSupport I get the same problem. I go to settings to apps, select fitbit, force stop it, and reopen it again. See if that works.
Selim Oz (@selim_oz) reported 38 minutes ago
@FitbitSupport I’d love to know but my Sense 2 turned into a brick after I installed the update. Tech support said out of warranty and they didn’t even bother to understand why the update killed my watch. Terrible customer service and terrible product! I hope you guys can’t sleep yourselves!
Dale Kristina Valiukas (@dkvaliukas) reported 40 minutes ago
@FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)
Phil Baines (@Findel) reported 44 minutes ago
@madebygoogle @FitbitSupport Can you help with this?
Paul DeKraker (@DeKrakhead) reported 47 minutes ago
Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.
Grumpy (@aGrumpyGitt) reported 56 minutes ago
@FitbitSupport why is my exercise not showing in my @loseit app 🤫 Apparently been like this for several days now. I am not a techie and haven't a clue how to fix it. Checked both apps are uptodate.
Sandwichbagdad (@sandwichbagdad) reported 57 minutes ago
@Fitbit @MadeByGoogle I returned a faulty Fitbit weeks ago and am still waiting for my refund. Two written promises of payment this week — both broken. Formal complaint lodged with Consumer Affairs Victoria. Case ref: 5-4942000039518. This is unacceptable. #Fitbit #GoogleSupport
Jessica Young (@Jessicayoung_99) reported 57 minutes ago
@bookishbish @FitbitSupport Day 8 for me since this issue popped up
Josh Fields (@partiallypro) reported 59 minutes ago
Pretty incredible that @fitbit's food/calorie tracking has been down for -everyone- for over 24 hours and they are owned by Google which is a 3.8 Trillion dollar company. This is something you'd expect from an independent developer.