Fitbit status: device issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 26, 12:40 PM EDT	0	0
Apr 26, 1:00 PM EDT	0	0
Apr 26, 1:20 PM EDT	0	0
Apr 26, 1:40 PM EDT	0	0
Apr 26, 2:00 PM EDT	0	0
Apr 26, 2:20 PM EDT	0	0
Apr 26, 2:40 PM EDT	0	0
Apr 26, 3:00 PM EDT	0	0
Apr 26, 3:20 PM EDT	0	0
Apr 26, 3:40 PM EDT	0	0
Apr 26, 4:00 PM EDT	0	0
Apr 26, 4:20 PM EDT	0	0
Apr 26, 4:40 PM EDT	0	0
Apr 26, 5:00 PM EDT	0	0
Apr 26, 5:20 PM EDT	0	0
Apr 26, 5:40 PM EDT	0	0
Apr 26, 6:00 PM EDT	0	0
Apr 26, 6:20 PM EDT	0	0
Apr 26, 6:40 PM EDT	0	0
Apr 26, 7:00 PM EDT	0	0
Apr 26, 7:20 PM EDT	0	0
Apr 26, 7:40 PM EDT	0	0
Apr 26, 8:00 PM EDT	0	0
Apr 26, 8:20 PM EDT	0	0
Apr 26, 8:40 PM EDT	0	0
Apr 26, 9:00 PM EDT	0	0
Apr 26, 9:20 PM EDT	0	0
Apr 26, 9:40 PM EDT	0	0
Apr 26, 10:00 PM EDT	0	0
Apr 26, 10:20 PM EDT	0	0
Apr 26, 10:40 PM EDT	0	0
Apr 26, 11:00 PM EDT	0	0
Apr 26, 11:20 PM EDT	0	0
Apr 26, 11:40 PM EDT	0	0
Apr 27, 12:00 AM EDT	0	0
Apr 27, 12:20 AM EDT	0	0
Apr 27, 12:40 AM EDT	0	0
Apr 27, 1:00 AM EDT	0	0
Apr 27, 1:20 AM EDT	0	0
Apr 27, 1:40 AM EDT	0	0
Apr 27, 2:00 AM EDT	0	0
Apr 27, 2:20 AM EDT	0	0
Apr 27, 2:40 AM EDT	0	0
Apr 27, 3:00 AM EDT	0	0
Apr 27, 3:20 AM EDT	0	0
Apr 27, 3:40 AM EDT	0	0
Apr 27, 4:00 AM EDT	0	0
Apr 27, 4:20 AM EDT	0	0
Apr 27, 4:40 AM EDT	0	0
Apr 27, 5:00 AM EDT	0	0
Apr 27, 5:20 AM EDT	0	0
Apr 27, 5:40 AM EDT	0	0
Apr 27, 6:00 AM EDT	0	0
Apr 27, 6:20 AM EDT	0	0
Apr 27, 6:40 AM EDT	0	0
Apr 27, 7:00 AM EDT	0	0
Apr 27, 7:20 AM EDT	0	0
Apr 27, 7:40 AM EDT	0	0
Apr 27, 8:00 AM EDT	0	0
Apr 27, 8:20 AM EDT	0	0
Apr 27, 8:40 AM EDT	0	0
Apr 27, 9:00 AM EDT	0	0
Apr 27, 9:20 AM EDT	0	0
Apr 27, 9:40 AM EDT	0	0
Apr 27, 10:00 AM EDT	0	0
Apr 27, 10:20 AM EDT	0	0
Apr 27, 10:40 AM EDT	0	0
Apr 27, 11:00 AM EDT	0	0
Apr 27, 11:20 AM EDT	0	0
Apr 27, 11:40 AM EDT	0	0
Apr 27, 12:00 PM EDT	0	0
Apr 27, 12:20 PM EDT	0	0
Apr 27, 12:40 PM EDT	0	0

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

App Crashing (29%)
Errors (26%)
Device Failure (20%)
Online Features (11%)
Sign in (9%)
Website Down (6%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

City	Problem Type	Report Time
Bigastro	Sign in	1 day ago
Gilbert	Online Features	2 days ago
Reutlingen	App Crashing	2 days ago
Bangor	Device Failure	3 days ago
Charlotte	Errors	4 days ago
Tucson	Errors	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

Victoria Gleeson (@LadyGus) reported 2 minutes ago
@FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?
Joe Capobianco (@Joe_Capobianco) reported 3 minutes ago
@tdbnz123 @fitbit I have same issue and on watch my steps are added to yesterdays but won’t connect to Bluetooth or app so says 0 steps
Jessica Young (@Jessicayoung_99) reported 5 minutes ago
@bookishbish @FitbitSupport Day 8 for me since this issue popped up
Anita Dreenk (@AnitaDreenk) reported 8 minutes ago
@fitbit STILL not working to log my food. No matter. I have now canceled my premium account and will now track my food on myfitnssspal. Thank you for helping me to continue cutting expenditures in this down economy, #fitbit!
Kelli Bachman (@kabachman) reported 13 minutes ago
My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.
Michael Baine (@MichaelBaine) reported 14 minutes ago
@HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.
Amanda (@FatTrashCat11) reported 15 minutes ago
Disappointed in @fitbit app. Trying to update food plan & keeps saying the website is down for maintenance. Others having some problem, no solution in sight. Support was useless. Probably time to switch to @Garmin or other product.
pissdrinker (@pissdrinker7886) reported 15 minutes ago
@FitbitSupport your app broke my iPad. How do I fix it
Brad Newman (@bradmnewman) reported 16 minutes ago
@clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.
aztecab (@aztecabhuijing) reported 18 minutes ago
@FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?
Ken Baldwin (@kenno_the_kenno) reported 19 minutes ago
@FitbitSupport help. I don’t my login details since you moved to Google login. I can tell you everything else. Please help.
Joanna Chin (@joannalchin) reported 26 minutes ago
@FitbitSupport random manual weight readings keep showing up in my Fitbit app. I delete them but more are constantly being added. I understand from your Community Forum that this is a common problem. Do you have a fix for it? #fitbit #google
Jason (@megabyte682) reported 27 minutes ago
and again .@FitbitSupport is blaming the app when its clearly not. its a hardware issue. I guess I will just trash this pixel watch 3 since neither company wants to support it.
alt-your-ristics (@EugeneGeis) reported 29 minutes ago
@GSIVentures Can you point us to a product rep or customer service endpoint? So far, this band is a piece of garbage. My @fitbit Luxe is far more accurate, readable, and costs 70% less than full price. Oh, and it has a clock, display, alarms, etc. Please link me with someone who can explain the competitive advantage here.
TheCynic (@Harryh999) reported 33 minutes ago
@fitbit @Ranchwater12 and terrible battery life, I bought a smart watch from amazon £19.95, much more impressive than my fit bit
Paul DeKraker (@DeKrakhead) reported 33 minutes ago
Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.
Posing for Pink (@PosingforPink) reported 33 minutes ago
@fitbit @FitbitSupport how many users do you plan on losing? Wait until the 12/12 update to fix the problem with logging food in your app? And you haven’t communicated the fix ETA to ALL users experiencing the system issue, only in DMs?! #useless
Shikhar Bhargava (@prattersgeezers) reported 39 minutes ago
@FitbitSupport Hi there, my sense 2 have charging issue as Metal trim on back of Sense 2 has fallen, only one of them is there, i can't find the fallen piece as it fell somewhere . can help?
Victoria Gleeson (@LadyGus) reported 41 minutes ago
@FitbitSupport hello, I purchased a new sense 2 this week and I have tried all the troubleshooting ways to get WhatsApp notifications to come through and I’m having no luck. There is nothing there under apps in notifications to allow me to select WhatsApp. Can you help please?
FINN JOAN (@Joan_techz) reported 41 minutes ago
@DanielleGillie5 @FitbitSupport Send me a Dm for help
Selim Oz (@selim_oz) reported 44 minutes ago
@FitbitSupport We’ve been through this, you guys can’t even explain how my two year old Sense 2 turned into a brick a day after I installed the update. It’s not a free watch, I paid $200 two years ago. I think the update had malware in there because Fitbit sales slowed down.
Matthew Halmshaw (@matthewhalmshaw) reported 44 minutes ago
@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
Sukamal Dasgupta (@SukamalD95039) reported 44 minutes ago
@fitbit charging cable not working properly.holding sence 2 watch
Peter Besenovsky (@Besenovsky) reported 47 minutes ago
@FitbitSupport When will Fitbit correct the dynamic calorie deficit setting error on the Fitbit App?
Helena Rydfjord (@Rydanfjordan) reported 51 minutes ago
@FitbitSupport hey, my screen on versa 3 isnt working properly. The screen shows time correctly, alarms etc, but won’t respond to my touch. Force restart didn’t help, am om 90% battery. What can I do to make it work properly :)
pissdrinker (@pissdrinker7886) reported 53 minutes ago
@apple I don't really blame you for my iPad being broken. I mostly blame @fitbit because it was their app that broke it
Mark Pearce (@markyp46) reported 53 minutes ago
Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?
Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported 56 minutes ago
@FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed
John OConnor (@jeoconnor56) reported 56 minutes ago
@fitbitsupport, my android fitbit app (version 4.6) doesn't have the option to move my data to Google, as shown in your online help page. How can I move my fitbit data to Google? Thank you.
🇺🇸BEARDO🇺🇸 (@Ranchwater12) reported 57 minutes ago
@FitbitSupport Nobody asked you! Bad business plan. I'm going to get rid of this thing for sure!