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Fitbit

Fitbit status: device issues and outage reports

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Full Outage Map

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Problems in the last 24 hours

The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Fitbit users through our website.

  • 29% App Crashing (29%)
  • 26% Errors (26%)
  • 21% Device Failure (21%)
  • 12% Online Features (12%)
  • 9% Sign in (9%)
  • 3% Website Down (3%)

Live Outage Map

The most recent Fitbit outage reports came from the following cities:

CityProblem TypeReport Time
Bigastro Sign in 9 days ago
Gilbert Online Features 10 days ago
Reutlingen App Crashing 10 days ago
Bangor Device Failure 11 days ago
Charlotte Errors 12 days ago
Tucson Errors 12 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • peewee4331
    Pee Wee (@peewee4331) reported

    @FitbitSupport I am new user trying to create an account for the first time I am using the Sign in with Google optionThe app and website keep looping me back to an Existing Fitbit Account screen that I cannot bypass.I do not have a legacy Fitbit login; How do I fix this?

  • rachelmackinno2
    rachel mackinnon (@rachelmackinno2) reported

    @FitbitSupport disappointed when I get a new watch and support keeps telling me that they know of the issue and are working hard looking into it. It has been months. Isn't it false advertising stating you have voice assistant and voice text on a watch then dont allow it?

  • matthewhalmshaw
    Matthew Halmshaw (@matthewhalmshaw) reported

    @FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old

  • krimar
    Marvin Matthews ๐Ÿ‡จ๐Ÿ‡ฆ (@krimar) reported

    @FitbitSupport For the last day I have not been able to connect my phone to Fitbit. I have tried to force shutdown the app, and restart the phone, with no luck.

  • PosingforPink
    Posing for Pink (@PosingforPink) reported

    @crossbosox @fitbit And whatโ€™s even more aggravating is their @FitbitSupport boiler plate trouble shorting response when they know itโ€™s a system issue. Issue has been reported since yesterday. And still no update or communication about a fix.

  • DMARTINEZ_85
    David Martinez (@DMARTINEZ_85) reported

    @FitbitSupport Took all those steps, still not working.

  • Santhebeach
    Sandra ๐Ÿ’™ (@Santhebeach) reported

    Donโ€™t buy a Fitbit @FitbitSupport They donโ€™t last. Their support is useless. Will send you round in circles rather than fix the problem!!!

  • pecosROB
    โ‚ฑษ†โ‚ตร˜โ‚ดโฑคร˜เธฟ (@pecosROB) reported

    Hey @fitbit @FitbitSupport why is the food section acting retarded all of a sudden again?? FIX THE ******* APP

  • kumardprince1
    palindrome(NIT) ๐Ÿ’ซ๐Ÿ‡ณ (@kumardprince1) reported

    @fitbit @FitbitSupport @GoogleFitBit In Hyderabad (or anywhere in India), how to fix a broken glass of a Fitbit watch? (I am interested in Versa 3)

  • anaden2023
    Aden (@anaden2023) reported

    @schizo_toxin Iโ€™m having same issue - customer service acting like they havenโ€™t heard about it. I went thru all the troubleshooting. @FitbitSupport @fitbit - they need to fix this asap. Lmk if u hear anything this really sucks.

  • ElenbaasTrevor
    Trevor Elenbaas (@ElenbaasTrevor) reported

    @FitbitSupport I have a charge6 purchased December 2024. Battery life has plummeted. It used to last a week, now about half a day. I haven't made any changes to settings etc. have restarted multiple times. Suggestions or should I toss it in the trash?

  • fishtale13
    Marty (@fishtale13) reported

    @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

  • Jessicayoung_99
    Jessica Young (@Jessicayoung_99) reported

    @bookishbish @FitbitSupport Day 8 for me since this issue popped up

  • Khoa_Huynh
    Khoa Huynh (@Khoa_Huynh) reported

    Activity and sleep is not synching to the correct time when shown on the app. Please fix your back end systems. @FitbitSupport

  • PosingforPink
    Posing for Pink (@PosingforPink) reported

    @fitbit @FitbitSupport how many users do you plan on losing? Wait until the 12/12 update to fix the problem with logging food in your app? And you havenโ€™t communicated the fix ETA to ALL users experiencing the system issue, only in DMs?! #useless

  • Grumpysworld1
    Simon Atherfold (@Grumpysworld1) reported

    @FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.

  • Clubby_R8
    Christine McDonald (@Clubby_R8) reported from Gold Coast, Queensland

    Damn stupid @fitbit keeps freezing on me. The only way I have managed to find to fix it is uninstall the app and reinstall it, plus try and turn the actual watch off. I am starting to wonder if its slow stuffing up ๐Ÿคฆ๐Ÿค” @FitbitSupport

  • TheRealPetrocs
    Michael Petrelli (@TheRealPetrocs) reported

    @FitbitSupport cant log nutrition like many others. Its not a user issue its a system issue. Please fix

  • jimmyd108
    jiminiowa (@jimmyd108) reported

    @FitbitSupport loving the new app. But I canโ€™t locate where to input weight & fat percentage. Help!

  • Plant1Sara
    Sara (@Plant1Sara) reported

    @FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere

  • DeKrakhead
    Paul DeKraker (@DeKrakhead) reported

    Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

  • ProfessorLycan
    Professor Lycan (@ProfessorLycan) reported

    I think itโ€™s time I ditch @fitbit as a brand. They did a software update a while back and my battery went from lasting several days to lasting just about 6 hours. Yesterday I plugged it in at 68%, after 10minutes it went down to 63%. I canโ€™t fathom a reason something like that would happen. This morning at 7am it was 100%. It died around noon time. This is designed obsolescence. @FitbitSupport What brand should I swap to?

  • Zoe24354074
    เฆ“ แƒฆ (@Zoe24354074) reported

    @FitbitSupport Hi, Iโ€™ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.

  • aGrumpyGitt
    Grumpy (@aGrumpyGitt) reported

    @FitbitSupport why is my exercise not showing in my @loseit app ๐Ÿคซ Apparently been like this for several days now. I am not a techie and haven't a clue how to fix it. Checked both apps are uptodate.

  • Kolie_Yola
    Kolisa Yola Sinyanya (PhD) ๐ŸŒ๐Ÿ“š๐Ÿ‡ฟ๐Ÿ‡ฆ (@Kolie_Yola) reported from Briza, Western Cape

    @FitbitSupport But I'm due for an upgrade. Where can I get my next fix? ๐Ÿ‘€

  • TexasKaLea
    KaLea in TX (@TexasKaLea) reported

    @FitbitSupport Not everyone wants to merge data with Google for sign in or anything else. After your cutover date in May - you lost me as customer of over 10 years!

  • MVipravarna
    Murthy Vipravarna (@MVipravarna) reported

    My Fitbit Versa 4 failed with a red X error right after an OS update notification. Support says warranty is over. Requesting escalation as this seems update-related. @FitbitSupport

  • aztecabhuijing
    aztecab (@aztecabhuijing) reported

    @FitbitSupport Hi, I'm contacting you to request a refund for my Fitbit Premium subscription which auto-renewed on April 15. It was an accidental renewal due to my oversight, and I haven't used the service since the charge. Could you please help me process a one-time refund?

  • fishtale13
    Marty (@fishtale13) reported

    @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

  • AnitaDreenk
    Anita Dreenk (@AnitaDreenk) reported

    @fitbit STILL not working to log my food. No matter. I have now canceled my premium account and will now track my food on myfitnssspal. Thank you for helping me to continue cutting expenditures in this down economy, #fitbit!