Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
App Crashing (47%)
-
Online Features (18%)
-
Errors (16%)
-
Website Down (11%)
-
Device Failure (5%)
-
Sign in (3%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Louisville |
Website Down | |
| Virginia Beach |
Website Down | |
 Fréjus |
Errors | |
| Clearwater |
Online Features | |
| Arlington |
Errors | |
 Halle (Saale) |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Frank Livaudais
(@franklivaudais) reported
Hey @fitbit @FitbitSupport my Fitbit one is losing its mind. It turns off for no reason. 10 mins ago I had 20k steps. Then it went to 1521 and now it says zero. Please fix it.
-
Erin
(@erinava) reported
I have a defective Fitbit and they do not care. They say that even though I know my heart rate is 190 and their device is tracking 110, my body is the problem. I am counting wrong @fitbit
-
merry shitscram 🎄 | blm
(@ind3fatigable) reported
@FitbitSupport the battery on my Versa Lite can barely hold a charge. Any chance you can help me replace it?
-
Chris Sigley
(@Chris_Sigley) reported
@FitbitUK @FitbitSupport Extremely poor customer service. I ordered a Fitbit Ace 2 for my daughter for Christmas (from Father Christmas). 8 days on, it still hasn’t arrived & seems stuck in Netherlands. There will be one very disappointed 6 yr old!
-
Jessica Kazemba
(@JessicaKazemba) reported
@FitbitSupport I got my fitbit charge 3 in Feb 2020. Over the past 2 weeks the screen has gone dim the screen is no longer readable. I have tried all trouble shooting. Please advise.
-
Carla Meyrink
(@CarlaMeyrink) reported
@FitbitSupport my last fitbit died after a year, so i ordered a fitbit charge 4 on Sept 20th. Now it has gone dim and i can hardly read it. After just 3 months. On fitbit forums i see that this is not an unusual problem.
-
gregg r c
(@walnutshady) reported
@FitbitSupport my altimeter is not working
-
Vicki Webb
(@VickiWebb27) reported
@FitbitSupport I tried to reset my fitbit and also cleaned the prongs thinking that might help. Fitbit still won't charge or come on What now?
-
Vicki Webb
(@VickiWebb27) reported
@FitbitSupport I tried resetting by holding the button down. Nothing happened. No logo appeared
-
Carol_Louise
(@caroltACP) reported
@FitbitSupport despite asking for help with my Fitbit last night - the problem has still not been resolved and now no-one is responding to my DMs
-
Vikki
(@Wattsit01) reported
from
Swanley, England
@FitbitSupport since adding my daughters ace 2 to my fitbit app it's been stuck, I've uninstalled and reinstalled twice, what is the problem please can someone help?
-
Craig Adams
(@ScubaSteve80085) reported
@FitbitSupport your online chat is "unavailable" can I get some help with my fitbit Ionic
-
Miki
(@kayla_wolfe) reported
@CNN My @fitbit buzzes at me to move. I feel like I’m letting it down if don’t take it for a walk.
-
Chris Birrane
(@AlZheimerHammer) reported
@fitbit I’ve been trying to get help with a technical problem, for the last hour. Community forum was just a frustrating waste of time and ‘Private messaging’ Fitbit Help was like talking to the wind. Is there ANY way to get assistance?
-
Will
(@willryanwalker) reported
@FitbitSupport hi, I need some help getting my mum back into her account, the password reset emails never come through and we’ve been trying for approx a week now, any help would be great, thanks.
-
Unda says: STAY INSIDE
(@UndaNewNeon) reported
@thai_stowell @fitbit they just break older models to make you buy new ones and don’t read a single thing you say to them when you ask them to fix it! i’ve tried to contact them so many different ways and they’re just such a **** company now.
-
Givone JAY
(@sagejay159) reported
@fitbit please fix your Fitbit when it is reset. I’ve got two non functioning Fitbit versa now after a reset. Such a waste of money if it stops working after just that.
-
Tara
(@Tara44246156) reported
@FitbitSupport my Fitbit surge just started buzzing and has not stopped! Ran out battery, so I plugged it in and it continues to buzz. HELP
-
Julie Stars
(@starsjulie) reported
Is @fitbitsupport meant to be a live chat when you DM? ....I'm still waiting....and this is after trying unsuccessfully throughout the last two days to get help via their website live chat.
-
Nat
(@HashtagZoid) reported
Morning @FitbitSupport my Blaze has stopped charging and an overheating symbol keeps appearing on the screen when I try to charge it.. please help
-
Signaller
(@wrkirkwood) reported
@fitbit rip off Britain is now called Fitbit. Buy at £159 a new Versa2 in September have it certified broken in October and a refurbished second hand one sent as a replacement. Wish i had bought a superior iWatch and get a 1st class service instead of this rubbish shame fitbit
-
Patrick Clarke
(@PatrickAClarke) reported
@FitbitSupport I have been trying to get my password reset for days. Shocking service from your organisation. Help help
-
Erin
(@erinava) reported
I have literally never had so much trouble with a company and a device that is LESS THAN 3 months old! @fitbit
-
Danielle Ⓥ
(@danielleflock) reported
Just spent what felt like 2 hours waiting for my Fitbit versa to factory reset because the heart rate monitor had randomly stopped working. Guess what, it didn't fix it. @FitbitSupport
-
lori
(@lozicus) reported
@FitbitSupport my <1 year old charge 3 has developed black lines across the screen which seem to be getting worse. It hasn’t been dropped or bashed. Is this a known issue?
-
Firma F.
(@MSWFirma) reported
@FitbitSupport the battery on my Versa Lite can barely hold a charge. Can you help me replace it?
-
Richard nicholson
(@nicholson429) reported
@emersonevans8 @fitbit Fit bits fall apart the straps are poor quality they need a lesson from Casio G shock
-
Laura Herbert
(@Laura_j_Herbert) reported
@FitbitSupport I need help with an order. You cancelled an expedited order without notifying me (I discovered this checking into the order status) and yet you still charged me for it.
-
ina marie hall
(@sassiisme) reported
@FitbitSupport. I am trying to ad apps and set my Versa 2 but certain apps tell me to make sure my Versa is up to date with updates. So, I check my Versa 2 and it says it's up to date but the apps aren't reading it as such. How do I fix this?
-
Terra Baker
(@tterra33) reported
@FitbitSupport since I made the last update, my versa 2 no longer tracks my active minutes. It’s just a blue circle. My app registers them, but they are no longer displayed on my versa 2. Help. AM is my daily goal, so frustrating