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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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App Crashing (41%)
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Online Features (19%)
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Errors (18%)
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Website Down (10%)
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Device Failure (8%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Foix |
Device Failure | |
 City of London |
Sign in | |
 Phoenix |
Online Features | |
| Apple Valley |
Device Failure | |
| St. Louis |
Online Features | |
| Louisville |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Messinger
(@MarkMessinger) reported
@fitbit Thanks for the reply. Here's my point, though: I'm on vacation. Monkeying with my Fitbit, to get it to acquire the correct time, shouldn't be part of my travel plans. Neither should searching your support or community forums. Please fix the problem so we don't need this dialog.
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Laura Andžāne
(@laurandz) reported
from
Rīga, Rīga
@FitbitSupport hi, is there an issue with the Fitbit app on iOS? Cannot log in for hours now. I’ve done all the usual restarting things, even deleted and reinstalled the app.
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Berkanna 🏳️🌈
(@berkanna3) reported
BRB - manually deleting all period tracking data from my Fitbit app because there's no way to just wipe the info in one step. Yo, @fitbit @FitbitSupport - this is probably something you'll want to help folks do quicker. I have a feeling you'll be seeing this question a LOT soon.
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Joe America
(@JoeAmerica9) reported
@fitbit @FitbitSupport @FTC Fitbit should be ashamed #datamining #wallet shoved down your throat daily & attached to reset button on purpose & GPS toggled off but pops every time I move pops #hackersdream absolutely NOTHING should be on this device that a user IS NOT ALLOWED TO DISABLE
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Sarah Vandewal
(@SarahVandewal) reported
@fitbit I’ve been waiting 5 days for an ‘email’ I’m supposed to get about replacing one side of an ACE3 band that broke after a handful of times being worn. I’ve gone onto chat support 2 times about it and supplied the receipt and photo of the broken part. Poor service.
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Drummer of The ‘Buj®
(@Jestickz) reported
@FitbitSupport please my fitbit ionic stopped conecting to my phone and i reset it only for me to be told a warranty claim was made. Which i believe was an error. I cant connect my fitbit to my app now again. Please help. i got it new.
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Kayla Lake
(@KaylaLake10) reported
@FitbitSupport @walshcaitlin Yea can we get a fix for the ability to delete all menstrual tracking like there is for heart rate data? 🧐
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Stephanie Young
(@MysteryChick71) reported
from
Warren, Ohio
@FitbitSupport I am not liking the new update on the app! The food logging is all messed up! The macronutrients chart is grossly inaccurate! Please fix this! #verydisappointed
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Russell Egan
(@RussellEgan) reported
@FitbitSupport Food stats collection is not working or syncing. This is a known issue on forums.
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Mark Messinger
(@MarkMessinger) reported
Note to @fitbit: Fix the rudimentary problem that prevents the device from acquiring the correct time when syncing with the phone. My phone has the correct time and the app is set correctly. Why, days after my arrival in a new timezone, is the device's time still incorrect?
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Roy G Bifl
(@roy_g_bifl) reported
@FitbitSupport Unfortunately, @FitbitSupport, that thread was created over 4 years ago (2018)... there are 192 votes and over 90 comments (including my own 5 months ago)... but no change, response or statement has been made to this issue. How many votes are needed before you make a difference?
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Natalie Watson
(@natalie_awatson) reported
@FitbitSupport @fitbit When are you going to fix the food tracker in the app? It's been broken for weeks. Contacted you end of May and told it is being looked into but now at and of June still NO improvement. Seems like you don't actually care that your product no longer works?
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Bob Bobby
(@BobBobb07956054) reported
@FitbitUK @FitbitSupport hi my relatively new Fitbit has stopped charging. Any help?
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Debjeet Majumdar
(@debjeetmaj17) reported
@FitbitSupport I own a fitbit charge 3, it's not counting steps anymore. Already restarted it multiple times, unpaired it and repaired. Need help. Fitbit seems to be syncing on phone,but not blinking the usual green light from it's sensors at back.
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Manju Soni
(@sonichikku) reported
@FitbitSupport Team i need help with one of my wrist strap replacement. Got a wrong size and now struggling for replacement
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Karen King
(@karengking) reported
@FitbitSupport is there an issue with the Fitbit/ Bluetooth connection
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Russell Egan
(@RussellEgan) reported
@FitbitSupport when are you gonna fix the Android app?
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Andrew Regan
(@DrewReg) reported
from
Kensington, England
I don't often complain, but @fitbit @FitbitSupport @FitbitUK why is your customer service so poor? I've connected a couple of times now, to be disconnected when I ask difficult questions!
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Tough Like Mama
(@ToughLikeMama) reported
@FitbitSupport @ellenheathcote This seems to be a user wide issue, as she said, look at Google reviews. I've contacted fitbit support and food logging is still not working
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Gagan
(@gagankgr) reported
@FitbitSupport @fitbit @FitbitIN Have got a mail from your team and to my surprise, again I came to know that they donot understand the issue. It's been 4 months that following complaints are not even resolved but also not understood properly 45593916, 44459840, 45593848, 44948097
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Karl B
(@karlbardsley79) reported
@FitbitSupport please help my Charge HR has gone into some sort of update status with a white black box. Its still flashing greena t the back but wont turn on and unable to reset
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Rohit Maurya
(@steppenwolf_95) reported
@FitbitSupport Hi, the app is working on mobile data but not on wifi. Until recently it was working on wifi too. How to fix this issue?
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Natalie Watson
(@natalie_awatson) reported
@FitbitSupport It is up to date, this is a known issue on Fitbit forums and multiple reviews on the Google Play store for your android app.
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KB ☮️
(@KatieB081281) reported
Tech companies like @Google @fitbit and @Apple should crash their menstrual tracking components to protect women now. Don't give us the added labor of figuring out how to wipe the data ourselves. #ReproductiveRightsAreHumanRights #ReproductiveFreedom #WomensRightsAreHumanRights
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Jitender Pal Singh
(@jitenders107) reported
@FitbitIN @FitbitSupport can you please help me with customer care number or share the address of customer service center.
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Keir Alekseii
(@KeirAlekseii) reported
@FitbitSupport I'm having this same problem right now re: my IP address being banned and I can't access my account, nor am I able to log in. Should I wait 48 hours or is there something else I should do?
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𝕄𝕤. 𝕄𝕚𝕕𝕨𝕖𝕤𝕥𝕖𝕣𝕟 𝕄𝕒𝕪𝕙𝕖𝕞 𝕋𝕖𝕒𝕔𝕙
(@MsMidwestern) reported
HELP: I’ve used my @fitbit app to track my period. How do I delete all the information from there?!
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Vaibhav
(@imvbhav) reported
@FITBITSUPPORT Hi , need some help with some software issue in my fitbit model in Ghaziabad, India. Can please advice how i can get support.
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Adam ken
(@Adamken25040658) reported
@davidliew @fitbit @Garmin their customer team is totally a ****, the worst i've ecver experienced in my life. i'm raged about all stuff about fitbit, i now call them "fidiot" cos they act like an total idiot.
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irene mosinya
(@imosinya) reported
@fitbit my fitbit is not syncing with the app anymore. I have upaired and tried to repair it but its not working. Please advise