Fitbit status: device issues and outage reports
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Full Outage Map
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Problems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
- Online Features (28%)
- App Crashing (28%)
- Errors (28%)
- Sign in (6%)
- Website Down (6%)
- Device Failure (6%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Wolfsburg
|
Errors | 2 months ago |
|
Oldenburg
|
Sign in | 2 months ago |
|
Hamburg
|
App Crashing | 2 months ago |
 Vincennes
|
Errors | 2 months ago |
|
Mainz
|
Errors | 2 months ago |
 Le Mont-sur-Lausanne
|
App Crashing | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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LebowskiAchiever (@VPapillon7) reported@awalmartparking @FitbitSupport @googlehealth When Google changed so much of the original Fitbit app i just switched to an apple watch, which doesnt mean their app is better its trash but at least its synced to my phone :/ RIP FitBit app
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Marty (@fishtale13) reported@FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor
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Ken Baldwin (@kenno_the_kenno) reported@FitbitSupport help. I don’t my login details since you moved to Google login. I can tell you everything else. Please help.
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Sheena Watts (@Sheena81) reported@googlehealth I need help please I think my Fitbit is dying 😢 I've tried pressing the button & holding for 10 seconds but the logo keeps showing. I thought i fixed my watch but went back to the logo then goes black so I plug it back in & the logo comes back @FitbitSupport
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Mudit Saxena (@MuditSaxen56971) reportedMy @Fitbit thinks I’m an elite cyclist, but I’m literally just riding my scooter through Indian traffic. 🛵🇮🇳 SmartTrack keeps confusing motorized 2-wheelers with bicycles, and without a bulk-delete option, my stats are permanently skewed. @FitbitSupport we need a fix! #fitbit
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Julie Elliott 💙 (@julieelliott65) reported@FitbitSupport I have a Charge 6 and the screen is blank. Only had it since Christmas 2024. App has been deleted and restored. Can you please help?
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AmberPaw (@AmberPaw) reported@FitbitSupport is there a problem? I cannot sync with my Samsung droid phone
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Fitbit_DE (@Fitbit_DE) reported@kareem32003 @FitbitSupport @kareem32003 Hi, there. Sorry to hear about the trouble, and thanks for the photo, and for trying a fix beforehand. To take a closer look, please share your Google Health email address, full name, and country of residence with us via DM.
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Charlie Fenton (@CharlieFenton2) reported@ambientshitpost I agree, after trying to find it (why does it look so different?), they have just cramped so much in and it's now so unintuitive. What happened to 'if it's not broke, don't fix it?' @FitbitSupport
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Cindy Marshall (@cmarshall1016) reported@FitbitSupport since the change to Google the sleep tracker is way off. Don't know what you changed but please fix it.
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Danielle Gillieron (@DanielleGillie5) reported@FitbitSupport I can’t change to my Google account as it says I have my child on my account but I don’t . Please can u help me delete her so I can switch to Google
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S Selser (@SSelser) reported@FitbitSupport Thanks for selling out to Google. They ruin everything they buy. I hope you made a lot of money to **** over your loyal customers.
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Mandeep B 🚢 (@mandeepmusings) reported@BessentsFist @Google @FitbitSupport The worst app . They destroyed Fitbit app which I loved and logged food almost daily for 5+ years. Use Bevel , it is way better than the new garbage app
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Amanda Blount (@amandablount2) reported@Paizleygrl @Google @FitbitSupport It's so bad. I want my Fitbit back.
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Bessents Mean Right Hook (@BessentsFist) reportedThe Fitbit Air is *** @Google @FitbitSupport. FAILS to accurately log calories - I actually think it's just making **** up. I literally just did a 1k calorie burn and I'm logged at 350 on this stupid thing. Updates coming?
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
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S. AI (@saisthelimitt) reported@googlehealth can y’all fix the running stats on the new app??? Firstly, I start the “Run” on my Pixel Watch 4 and once I end it, it somehow ends up as “Workout” on the Health App and no stats. I change it to Run and only GPS is displayed but no cadence. @FitbitSupport
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🌈Joe Lenington🏳️🌈 (@joelenington) reported@FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM
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ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported@FitbitSupport why are you calling it "migrating" our accounts frm fitbit to Google when you are making me create a new account for my child?! That's not migrating, that's creating a new account @googlehealth you need to figure this **** out. My daughter & I can't use our watches
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Mark Pearce (@markyp46) reportedHi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?
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Sharing King (@barn_burn) reported@FitbitSupport over an hour on a call and it gets disconnected! Over 28 minutes of hold all for new Fitbit Air tracker that doesn’t charge or light up or vibrate and your rep is telling that this is a known issue for a product that was released a couple days ago? No beta testing?
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Debi Dowd (@LoudDebiDowd) reported@FitbitSupport I need help please. How do I manage my clock faces in Google Health app? How do I manage my goals? Where’s my hourly 250 steps reporting? Why doesn’t the exercise I start on my FitBit show when I sync the Google app? Hav we have lost all features with this change?
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MH (@Ms01251977) reported@FitbitSupport since the app undated to google health it no longer tracks my sleep. How do I fix it?
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Harikrishna (@_harikrishna_) reportedHey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?
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Canada's TV Girl (@CanadasTVGirl) reported@FitbitSupport something going on this morning? I'm getting a server error and no data 😕
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Billie Rose 🇮🇱 🎗️ 🇬🇧🇺🇸 🇺🇦 (@BillieRose99851) reportedJust updated my @FitbitSupport app and now I'm stuck with the terrible @googlehealth new layout. It's too busy, too many side swipes and just generally chaotic. I want simple information in an uncomplicated format. @GarminUK here I come!
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Rob Williams (@codeslubber) reportedI am ******* serious here: I want to get a bill passed in CA, if you are too embarrassed by your **** as operation to admit an outage, you reimburse all tinker time in your userbase at market rates. @FitbitSupport Let's face it our legislators are the biggest joke in 250 years, but it's time for the bots to come in and start getting laws passed. Plebiscites and then bot-driven ops, boom, all the barnacles in Sacramento can go home.
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🌈Joe Lenington🏳️🌈 (@joelenington) reported@FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM
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Robert Tarbuck (@bobbybrum) reportedSince being forced to from @FitbitSupport to @googlehealth … google health doesn’t work … doesn’t pick up data correctly it’s terrible to navigate…. A broken App … my advice stay on Fitbit as long as you can
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Sent you a DM. EE have done diagnostics on it and says its a battery fault which needs replacing. Hope you can help. Less than a year old