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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (21%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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fiona mc aleer
(@fiona182) reported
@FitbitSupport continually passed between two teams- fitbit support says go to ionic recall- when I eventually get through they say to go to fitbit support 🙄 I'm piggy in the middle! Is everyone just a signpost to another department? does anyone actually help or fix things??
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James Manoco
(@Domefather) reported
@randallcmoore @fitbit @parkjames Greetings - How about a replacement for Adidas recall, took 3 weeks to get it. Bought the sense, band lasted a week at best. Called for replacement, told it i s3 weeks out, so bad product line.........Company does not care
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Akhil Sarode
(@AkhilSarode) reported
Hi @FitbitIN @fitbit @FitbitSupport I got an email that I've received the Fitbit Ionic refund to my paypal account. However, the same is not showing in my paypal account. Kindly help
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D.M. Coe
(@yo_rocky) reported
@kendallkotcher @FitbitSupport When they recalled my Ionic, I got the Sense. So far I am unhappy with it. My biggest complaint is the terrible battery life. Also, many watch faces are still not formatted for the Sense.
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Conor Lilly
(@conorlilly) reported
Hey @FitbitSupport, any idea why i can login to my account via browser but not iOS app?
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Nicole Duffy Mastropietro
(@nicoledmastro) reported
@fitbit so if my Fitbit Sense heart rate tracker (on sale now described as “innovative EDA sensor and put heart health first with an ECG app on this advanced health smartwatch”) does not track accurately, and no fix is in sight, should I just switch to @Apple?
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JudiBootie 🇺🇦✡️
(@flwr6pwr9_) reported
@FitbitSupport - are you still having server issues? My steps, weight, and exercise stats are still not updating.
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Sam
(@MzAllRounder) reported
I need a watch that doesn't have trouble reading my heart rate cause I'm sweating like my @fitbit versa 🙄
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Maritza M Ramirez
(@MaritzaMRamire1) reported
@FitbitSupport I have a Fitbit sense that has a red x data not cleared sync and try again. It’s unpaired to my Apple phone, not sure if this is fixable. Please help. Maritza
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Amanda
(@naceprettub) reported
On Monday I had a pretty bad wreck. While I was sitting in the ambulance, waiting to go to the hospital, my brother approached the door. My @fitbit was in his hand and it was broken. I said “nooo I was almost done with my steps!!!”
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SuperSteavy
(@SteavySuper) reported
@FitbitSupport Tell me you didn't read all my tweets, without telling me you didn't read all my tweets....... How is having my email address going to fix the fact that the feature all-around sucks?
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Nacho Dan
(@dansharon1985) reported
@FitbitSupport Hi, I have a Versa 2 and it keeps giving me steps I don't do. I woke up and I had 5 or 600 steps. I wasn't wearing it in bed last night cuz I thought that might stop it. Then I walked to the bathroom and it gave me 3000 steps. It's not that far. Help me please
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James Manoco
(@Domefather) reported
@fitbit So 3 weeks for Ionic replacement, go with the Sense, took a week for band to break, new band is back ordered for 2 more weeks. But will not extend warranty...just in case.....ha, Nope, so there is a problem with bands.............. asking for refund
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Yohance Trice
(@YohanceTrice) reported
@FitbitSupport as I said before in an earlier tweet . All the glitches associated with your products makes using your products an unpleasant experience. Not only that but your poor messaging makes the experience of using your products even more unpleasant
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Traveling Robert
(@travelingrobert) reported
@FitbitSupport Thank you for your reply. The problem has been resolved.
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Tej Singh (33.3%)
(@exacity) reported
@FitbitSupport ERROR 403 - why can't I add my friends on the app, and vice versa?
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Un-Fat and Fitter
(@UnFatFitter) reported
Day 4 #UFFProgram Night shift! My @fitbit says I got around 3 1/2 hours kip during the day, in between shifts. Damn sugar cravings all night, I put it down to being so tired. I caved and had some birthday cake. Clearly, getting adequate sleep is a priority which I need to fix.
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Just Bill.
(@bjverzal) reported
@fitbit @FitbitSupport Help. I recently purchased a Sense device. Several times I’ve not been able to wake it up when I try to check the time. Once it was so bad I had to perform a reboot. Any idea what the issue could be? It’s all quite random.
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Tanner ⚔️
(@TheTannerOlson) reported
I wonder if @FitbitSupport is ever going to issue my refund for the ionic recall. I’m going on week 7 after being told 3-6 weeks. Was told my case was getting escalated and would hear back soon. Still haven’t heard anything back. I just want my money.
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Jill 🚴🏻♀️
(@mummyjilly) reported
Hi @FitbitSupport My daughter’s Fitbit Charge 3 has vertical lines down the screen. It does still work. We have done the hard reset (smiley face) but the lines are still there. Any advice?
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D.M. Coe
(@yo_rocky) reported
@sugabee @fitbit I have a brand new Sense (when they took away my Ionic). The battery life is absolutely terrible!
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Ruth Cusack
(@Tuthiefruitie) reported
@FitbitSupport Such bad customer support. Fitbit less than two weeks old, charge won't last two days even though not using GPS or anything else, contacted customer support and they don't care. It should be recalled with a battery this bad, not usable at all
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Emily Harding
(@itsemilyharding) reported
Hey @FitbitUK @FitbitSupport my Charge 5 has completely broken on me, no longer turns on and just gets hot when I try to charge it. I've had it 6 months. I'm trying to use your chat but it's not very responsive. Who can I chat to about a replacement pls 🙏
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Sheila Rayner
(@SheilaRayner1) reported
@_gilbo @fitbit Just been on the Fitbit community board and people have been having the same problem with refunds and virtual cards since 2019 where they cannot use the virtual card. This now needs to be sorted out as people are not being treated fairly. I have tweeted Martin Lewis on this.
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Sumit Nath
(@SumitNath1975) reported
@FitbitSupport I need to claim warranty for my versa3 smartwatch in India.please help.
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Candi. 🍍
(@candiwrites) reported
I ordered a new Fitbit nearly 3 weeks ago. I was in for delivery and it didn’t arrive. Everytime I book redelivery, it doesn’t arrive. @fitbit @FitbitUK @FitbitSupport are taking zero responsibility for this and ignoring emails. Has anyone else had bad CS with them? #fitbit
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Andy Kiz
(@andykiz) reported
@whiteleywins @fitbit @FitbitUK never had a broken one. wont be buying fitbit again though after this shambolic service
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Bill Masterson
(@BillMasterson19) reported
@fitbit @gbergan Saw your commercial, threw out your ****.
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Morpheus
(@drsaurabhb) reported
@FitbitSupport Hi I have a Fitbit HR2. For some days, it switches off on its own even when the battery does not show an empty sign. Wonder what's wrong. Need help. The watch is out of warranty
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D.M. Coe
(@yo_rocky) reported
@salvona84 @FitbitSupport Same here. Brand new Sense, and battery life is terrible!