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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (21%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Shelley Hart
(@hetusho) reported
@FitbitSupport my battery has died on my Fitbit Versa...won’t charge! Help!
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Alromisa Albashir
(@AlromisaAlbash1) reported
@FitbitSupport my watch has problems with the display 😔 after only 3 months and a bit. Is this normal for Fitbit devices??? Help!!
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Christine Chappell
(@ChristineChapp1) reported
@fitbit can you please help with my new fitbit versa 3 not vibrating when receiving calls or messages thank you christine
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Andrea Brownsword
(@Andbrownsword) reported
@fitbit my new Fitbit sense will not download the update so can’t get it working. I’ve tried everything! I see this appears to be a recurrent issue for other people. Can you please help??
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Jon R
(@supersuperyon) reported
@Ragan98045834 @FitbitSupport You might also find that your band and device have a gap in between the top and bottom. This is a quality control issue. But Fitbit are not concerned about this.
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Suchit
(@suchitpathak20) reported
@FitbitSupport I have tried everything... there just yellow line at the side of display... I was hoping there would be a way to fix it
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Name cannot be blank
(@keylimereveal) reported
@FitbitSupport Got a Versa lite for Christmas. Just keeps switching off. It's fully charged and I've held the button in for 10 seconds as recommended. Still dead. Help please
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katosadie
(@katosadie) reported
@FitbitSupport Help I accidentally deleted the weather app on my charge four. Please advise thank you
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✨
(@lorennyy__) reported
great, now i cant track my sleep or workouts because my @fitbit wanna suddenly malfunction. the **** bricked 🥲🥲🥲
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Lisa Thompson
(@LouMoTomo) reported
@FitbitSupport Hello! I've received my Versa 2 today and I've tried to download apps but they say they've failed but keep on trying. It's been several hours now. Uninstalling the app and rebooting the watch hasn't worked. Please can you help me?
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BeckyD7070
(@BeckyD7070) reported
@FitbitSupport I’m using a versa 2 just switched from versa lite and it’s reverted to active minutes. Please help
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Mary Nichol
(@marynichol3) reported
@FitbitSupport I can't get my Versa 2 to connect to my app. Please help.
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Alromisa Albashir
(@AlromisaAlbash1) reported
@FitbitSupport How come my device is only 3 months and 15 days old and it’s broken and you won’t fix it??? Surely no device only lasts for such a short short period 😔😔😔
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Jason
(@JaJaJasonH) reported
@FitbitSupport The restart didn't fix the screen issue I'm afraid
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Amanda
(@aemeales) reported
@FitbitSupport Also, the 1st link asks me to login with my Facebook or Google accounts, I do not have them linked to my Fitbit account so your link did not work for me.
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Sam McArthur
(@MrsMc19_) reported
@FitbitSupport why is it I am unable to invite my friends to challenges, but they can invite me? Also, friend requests I get one, and it just doesn't load!! So annoying as a premium member as well to be having such issues! Help please!
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Leah
(@muggybonehead65) reported
@FitbitSupport Big deal!! You are no help at all and have just told me something I already know . The item turned up yesterday, 4 days after Christmas and 28 days after ordering and now it will be sent back for a refund. Stop pretending you care!!
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Isro RO
(@Igespino) reported
from
Xicohtzinco, Estado de Tlaxcala
@FitbitSupport hi, where can I fix my versa 2 in Mexico?
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Jon R
(@supersuperyon) reported
@APacifico7590 @FitbitSupport You might also find that your band and device have a gap in between the top and bottom. This is a quality control issue. But Fitbit are not concerned about this.
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Vickie Davies
(@Vickiedavies101) reported
My mums Fitbit is not tracking her distance correctly I have done nearly 6000 steps and 3 miles and hers is saying nearly 7000 steps and 0.6 miles can anyone help or have any ideas of what to do #Fitbit @fitbit @FitbitSupport @FitbitUK
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Chris Brandt
(@CD_Brandt) reported
@daniel_kraft @fitbit Love the low wing and glide characteristics of the Diamond. Wish they could go a little faster - would help in traffic!
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Lisa Contains Multitudes
(@Purrpatrol) reported
@FitbitSupport my Fitbit is acting strange. It says I walked 10,000 steps yesterday, but I didn’t. It isn’t counting my sleep very accurately. It thinks I had active hours at 12am this morning but all I did was get up to use the bathroom. What can I do to fix it?
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Rachel Voytko
(@ravoytko) reported
@FitbitSupport hi! I recently got my replacement verse 2 when the face came off. But I am having a lot of trouble getting it set up and connected. I searched online. Updated the app. Restated phone and watch, turned on and off blue tooth, disconnected my old versa. Help plz
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LittleMermaid
(@Swimstar2000) reported
@FitbitSupport Thanks for offering to help - it is very old so I probably need a new one now but it had worked well for over 5 years
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Marco Mongelli
(@marcutweet) reported
@FitbitSupport bought on dec 17 the Fitbit Sense, haven't received yet. Problem with the delivery company, they say depends on you, contacted your support service just had partial and not really useful answers. Not a very good customer service for a 330€ product of yours
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Suchit
(@suchitpathak20) reported
@FitbitIN @FitbitSupport ... is there no way to repair an out of warranty Fitbit versa special edition. Have a case of a device where display is not working and am gutted that it can’t be fixed
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Maryse Leclerc
(@marylec2012) reported
@FitbitSupport Hi! For the last couple of days I’ve been having major difficulties with my Versa Lite. Many times it’s just simply stop working. I manage to reset it to factory set ups twice and it seemed to work fine afterwarks both times but the same problem keeps on happening.
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Hawkeye977
(@Hawkeye977) reported
Terrible customer service @fitbit I ordered a Charge 4 on 11/29 as a Xmas gift but It never arrived. Tracking says it was never delivered to USPS. I called your Customer Service 3 times and told this is MY problem and I have to deal with USPS. All I want is a refund.
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DocHack
(@dochack08) reported
@FitbitSupport my Fitbit versa died. The does not turn on and the phone app does not see it. I’ve had this one for about a year. Can you help?
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Jared Morgan
(@jaredmorgs) reported
@FitbitSupport Yeah sure thing. Happy to help. How would you like me to provide more details?