Is Fitbit down?
No problems detected
If you are having issues, please submit a report below.
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
-
Device Failure (31%)
-
Online Features (19%)
-
App Crashing (19%)
-
Sign in (12%)
-
Website Down (12%)
-
Errors (8%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lincoln |
Website Down | |
| Clermont |
Sign in | |
 Ipswich |
Device Failure | |
| Woodbine |
Sign in | |
 Bigastro |
App Crashing | |
 Winnipeg |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
EL
(@erinlinn121) reported
@FitbitSupport I’ll send you it but it’s funny because your customer service reps sure didn’t seem to “get it”. So not sure why it took me filing a complaint with the FTC and posting on Twitter for you to even pretend to care. The customer service has gotten worse each time I had an issue.
-
KChevy✌️🌎🇨🇦🌈🌱🐝😷4x💉
(@geeoflac) reported
@fitbit Nope…been down that road too many times,you were no help at all. My Fitbit still does not work properly and you have completely ignored the known floor counting issue. This happened 2 months after I bought it, over a year ago, you clearly don’t care.
-
CP291
(@FATHEEEED) reported
@fitbit No 1000s are having the same issue, it's all over the forums, Its nothing to do with my phone or anything, it's since your last graph update.
-
Cat Herding Science Nerd 🔬
(@catladyactivist) reported
@tnv4me @FitbitSupport This is a known user issue since their update. Fitbit directs you to DMs or a community forum where they delete comments they don't like, then tell you they've made charts "easier to read" when they're anything but. Their upgrade was a downgrade.
-
Funky
(@Funkster73) reported
@AndroidPolice Did you install the update or just copy/paste the crap Fitbit sent you.The updates crap, and the charts are ****, does @fitbit pay you to print their PR stories? Don't see how the charts are more easily readable when I've now got to put glasses on to view the charts. 🤡
-
sathyajit rai
(@sathya_rai) reported
@FitbitSupport @fitbit @FitbitIN strap broken complaint no-45595150 It is really sorry to note the delaying tactics employed by you for despatch of strap. Now even the watch has stopped charging. Whenever I try to charge the watch, it shows zero battery but doesn’t charge.
-
Lesley Williams
(@lesleywilliams) reported
from
Chicago, Illinois
@FitbitSupport it was okay but I pretty much had to figure out how to fix the problem by myself.
-
Truitt Murrow
(@TruittMurrow) reported
The new @fitbit app update is so bad that I bought a @Garmin watch.
-
sathyajit rai
(@sathya_rai) reported
@fitbit @FitbitSupport @FitbitIN First both the straps were broken and now this charging problem. I am regretting buying such a costly watch from. Fitbit. I should have stuck to renowned brands like Apple or Garmin or Fossil. Will wait for your reply.
-
Kirsten Kennedy 🌻🐷🏳️🌈🏀🌊💉
(@itsjesustime) reported
@fitbit @FATHEEEED Literally all your users are shouting into the Twitter verse that your recent change sucks ***. Fix it.
-
Manito Garcia
(@ManitoGarcia4) reported
@fitbit There are reports/photos of wrist burns from your trackers online dating back to at least 2014. You’ve had plenty of time to research AND fix this issue, but clearly this is not a priority for you.
-
Kirsten Carmichael
(@KirkyCarmichael) reported
@FitbitSupport Got my Versa 3 through my EE mobile acc in Apr 22. Battery dies within a few hours. Havent used it sonce 4th Jul 22. EE can't help. Can you??
-
Jessica (Shandra) 🔜 Gen Con!
(@shandravdeg) reported
A pin on my @fitbit sense charger is stuck down and my 3 week old sense won't charge. @FitbitSupport any help, since I can't find contact information on the website?
-
leo
(@leofromspace2) reported
hey @fitbit, the Charge 5 is supposed to be water resistant up to 50 meters, but 2 have broken on me in the last 6 months after Ive tried to track my swimming. One of them had a permanent red x on the screen and the other just never turned back on no matter what I tried
-
Cat Herding Science Nerd 🔬
(@catladyactivist) reported
@fitbit @ManitoGarcia4 Y'all, unless it is something Fitbit needs your personal information for, I recommend discussing issues here where they cannot dismiss, delete, and otherwise silence you. This is a huge issue with their company. Speak up, warn others, benefit from info Fitbit can't delete.
-
U
(@U10631084) reported
@fitbit Can't get ionic discount code. I had 2 devices - got the code for the 1st device, but didn't use it. It won't give me a code for the second device - apparently I'm already registered? I've been on phone to customer service for literally hours - no solution. Help please?
-
Chad Torres
(@chadptorres) reported
@andreas_n_ @mabrownjr @fitbit Yeah that's my issue. It works for like an hour or two and then it randomly stops. It's the craziest thing.
-
Living Small
(@livingsmallCA) reported
@fitbit I WAS enjoying using my Fitbit Luxe but then I updated it - big mistake. The new firmware is buggy as anything, the charts are much harder to read, and we lost one of the heart rate variables! Also, please give us a dark theme. :(
-
Cat Herding Science Nerd 🔬
(@catladyactivist) reported
@FATHEEEED @fitbit Keep discussing it here. They want you in DMs or their community boards where they can ignore, lie, and delete comments rather than dealing with the issue.
-
Michael S
(@micsim28) reported
@fitbit I know there's no option to return the app to its pre-update state, that's why I'm asking for you to release a fix which allows users to choose to return to the previous data display. Why do you need me to send the requested data? I don't understand what you would do with it.
-
KChevy✌️🌎🇨🇦🌈🌱🐝😷4x💉
(@geeoflac) reported
@fitbit This was last year, I was never given a case number..just told they knew it was an issue with the Versa but didn’t know if/when it could be fixed..that was it. So, unless you have fixed the issue and have an update for it, there is no point in going down this road again.
-
Smalesy
(@shez_dictates) reported
@FitbitSupport I cannot login to my Versa 2 app or request a forgotten password, just says “oops something gone wrong”
-
Cat Herding Science Nerd 🔬
(@catladyactivist) reported
@genielisa @fitbit They're terrible. Everyone is saying the same thing. O2 variation is glitchy, inaccurate, and the feature is now unusable.
-
Noam Leead
(@NoamLeead) reported
@catladyactivist @fitbit That's terrible! Ugh, I hate the bait & switch game. It makes you feel cornered...
-
Dayna (Myrna)
(@callmemyrnak) reported
@FitbitSupport Or you could listen to complaints. Literallllllly everyone is pointing out that this is an issue with the update. It literally changed past charts that showed no high variations to having a ridiculous amount. there is a bug with your update. Not just me.
-
Truitt Murrow
(@TruittMurrow) reported
@FitbitSupport Am I speaking to a bot? The update that has been rolling out over the last few days is badly designed. My email address and phone version isn't going to change that. I just bought a Garmin watch. If y'all fix your app, maybe I will come back when the pixel watch comes out.
-
ƘRET
(@Acephalosses) reported
@fitbit might be the worst product i've had the displeasure of interacting with in 2022. This thing was free and I already wanna throw it in the garbage disposal
-
Cat Herding Science Nerd 🔬
(@catladyactivist) reported
@AidanK31166257 @fitbit It's terrible. And the oxygen variation is completely glitchy and inaccurate now, a main feature of the device for a lot of users.
-
Thig ar Latha
(@squirrelknutz) reported
@FitbitSupport l have been calling UK customer support re my Charge 4 failing to charge but after waiting for call to get answered I get cut off. Can anyone help?
-
Cat Herding Science Nerd 🔬
(@catladyactivist) reported
@tashalizzie @fitbit Last summer they deleted the option to share your daily stats w/a photo. I had an entire Instagram account built around that feature. Bad move on their part, it was free advertising for them! This year they've revamped graphs. Poor readability and O2 variation is full of errors.