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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Fitbit reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Fitbit. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Fitbit users through our website.
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Errors (28%)
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App Crashing (21%)
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Online Features (18%)
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Website Down (15%)
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Device Failure (13%)
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Sign in (4%)
Live Outage Map
The most recent Fitbit outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brest |
App Crashing | |
 Berlin |
Errors | |
 Barrow in Furness |
Website Down | |
 Elyria |
Online Features | |
| Mulhouse |
Website Down | |
| Livingston |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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sarah smart
(@sarahsm50964401) reported
@priestfieldlad @fitbit I’m having same issue
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Arthur Klucznik
(@ArthurKlucznik) reported
@FitbitSupport is there a fix for the app constantly crashing? Will there be refunds for premium users who can’t access the app?
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christellar
(@christellar) reported
Hi @FitbitSupport my app keeps crashing and won't open on my iPhone - is it down right now?
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KO’K 🔴⚪️
(@NoMoreLaughs) reported
@FitbitSupport Any idea when it will be working?? Been down all day.
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Richard Goering
(@rgoeri) reported
@FitbitSupport this is an issue associated with internet connectivity. If I put my iPhone in airplane mode the app loads fine. Then turn on connectivity and the app tanks. Resetting phone or re-download app isn’t a fix. It need a fitbit fix.
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Lisa Terech
(@LTerech) reported
@FitbitSupport It sounds like you're having an outage for ios users. Perhaps update your status to reflect this, because I am also experiencing issues with my app crashing, along with a bunch of others who have tweeted at you already this morning
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Alex K
(@goodoverbad) reported
@FitbitSupport my Fitbit app has been crashing yesterday & today and it won’t sync with my Fitbit. Is there a system issue? #frustrated
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joann ross
(@joannross10) reported
@FitbitSupport Are you aware that there is another system problem today 3/2/23?
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emily blincoe
(@emilyblincoe) reported
@FitbitSupport @fitbit i can’t open the app. it immediately crashes each time i try. i’ve tried restarting my phone. it appears to be an issue with the app, not my phone. can you update me if this is a known issue and what time it will be resolved?
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Becky Rogan
(@rebeccarogann) reported
@FitbitSupport sent you a DM fitbit app not working
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Theresa Martin
(@theresa4him) reported
@FitbitSupport is the Fitbit app down again? Mine doesn’t seem to open and i’ve deleted and reinstalled and it flashes like it’s opening and then closes
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Victoria Oms
(@vomsy) reported
Hi @FitbitSupport, my Fitbit app is crashing every time I try to open it. I deleted the app, restarted my phone, and re-downloaded but the problem hasn’t resolved. Any solutions?
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Sophie
(@sljones1509) reported
@FitbitSupport @LuckyStella This isn’t working. Please fix the app.
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maryanne
(@muamaryanne) reported
@FitbitSupport when will you resolve the app issue, still can’t get on it? I’ve done everything you’ve asked of others. Deleted the app and re-downloaded it, deleted it and forced shutdown. iOS 16.3.1
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deviate journey
(@dv8journey) reported
@FitbitSupport @Brian4Builders Hey Fitbit, please actually read. Closing and signing out doesn't work. Neither does deleting and reinstalling the app. Fitbit, you've broken it... please fix it ASAP and stop recommending actions that many have already stated do NOT work.
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Heidi
(@TigerlilyHeidi) reported
@FitbitSupport my app continues to crash , I have sent a DM
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joann ross
(@joannross10) reported
@FitbitSupport @fitbit So it looks like there’s another system problem. My and my partner’s Fitbit apps crash immediately and on the Fitbit support site many users are reporting the same.
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Amanda Warner
(@whittalicious) reported
@FitbitSupport any updates on the app issue? It’s funny that companies get you addicted to their products then it feels like we’re stuck when they don’t work. 🤔
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Scarlet
(@Idahoshaw) reported
@fitbit will not crash if I turn off the Wi-Fi or put it on Airplane mode. It will crash if I turn Wi-Fi on. Weird. If off Wi-Fi I cannot sync phone to watch or get recent updates from my groups. My games disappeared though.
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Vito & Enzo’s Mom
(@VitoandEnzosMom) reported
@fitbit @FitbitSupport Why is your app down and are you working on the fix?
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PaulaGato
(@PaulacGato) reported
@priestfieldlad @fitbit I’m having the same issue. I’ve already restarted my phone.
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L. Lea
(@YukonGale) reported
@christellar @FitbitSupport I guess it’s too much to ask that they announce a problem & expected time of fix on Twitter.
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Keith Irwin
(@kdi2909) reported
@FitbitSupport im using an iPhone 11 Pro Max iOS 16.3.1. Fitbit app will not stay open. Restarted phone, deleted and downloaded app back with same result. Fix ASAP
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Ελισάβετ Πίερσων 😷
(@Lizzie_efkp) reported
@FitbitSupport @FitbitSupport you keep giving the same lame advice that’s already been tried and is not working for anyone.
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GEORGE
(@gogs42) reported
@FitbitSupport No problem but can u tell ur colleagues not 2 push the issue on the user, 1000’s of people have the same problem and sending me. DM telling me to force quit the app when I can’t open it / clearing cache & switching my phone off doesn’t help. Please be open, honest, transparent
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Christine Taylor
(@acroliths) reported
@FitbitSupport the Fitbit app will not open on my iPhone iOS 16.3 is this a generalised issue?
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Sean Reagan
(@Sean_Reagan) reported
@FitbitSupport @fitbit app won’t open without crashing…please fix I need to know how I slept!!!!!!
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T Kingsland
(@t_kingsland) reported
@thomsimonson @fitbit @FitbitSupport Mine keeps crashing too! What a pain! I have powered my phone down several times!
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Urvisha
(@vishsofly) reported
@fitbit @FitbitUK @FitbitSupport my app is crashing and my watch is completely blank , vibrating at random - is there a glitch? What's going on?
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PaulaGato
(@PaulacGato) reported
@priestfieldlad @fitbit @fitbit I’m having the same issue. I’ve already restarted my phone.