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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (30%)
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Device Failure (24%)
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App Crashing (23%)
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Website Down (11%)
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Sign in (11%)
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Errors (2%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Guadalajara |
Device Failure | |
 Hamburg |
Sign in | |
 Ashburn |
Website Down | |
 Manchester |
Errors | |
 Milton |
Sign in | |
| Berlin |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Charlene McGowan
(@CharleneMc1948) reported
@ring I lost one of the tiny screws that help hold the doorbell in place. How can I get a replacement? (Or a few extras). We have the 2020 version.
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mlgibson ⭕
(@mlgibson494) reported
Still no call back. Still no help. @CoreSecurity doesn't care. And I'm sure it has be against something thay an alarm company can essentially lock you inside you house and go, "Too bad so sad". Get @Ring. Or @SimpliSafe like I should have. 9/?
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Joe Knipp
(@joenipp) reported
@ring Events have nothing to do with my solar panel not charging when it says “connected and able to charge”. The Best part is you guys send me an email to buy a solar panel when I have one hooked up that is not charging. Fix your firmware.
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* - Veronica
(@suns_tutu_fan) reported
from
Phoenix, Arizona
What ******** is the point of a @ring camera if it resets right after a delivery and gives someone time to steal my packages?! WHY ARE PEOPLE SO ******?! 🤬😔
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Mrs Palace On Tour
(@SE25AF) reported
@DebbieYeates1 @ring We only opened the box in December but it was bought before then. I've sent them a screenshot of the "device health" thing, hopefully it's an easy fix
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Beaverly Hakes
(@bph960) reported
@ring the absolute worst service ever. 5 months, countless calls, promises of delivery that never happened to get a replacement for a defective light. Now on the same pattern for defective doorbell- promised 3-5 days is now 2 weeks with no replacement- here we go again.
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Jackie 🐑💞🐕🌝
(@Jackie4ST) reported
@AiricDraven @ring Yes I Have The same Problem when It's Almost to late!
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Dennis Joslyn
(@SirJoz) reported
@ring I am done with your products, every other day your door bells disconnect from the damn wifi and no my signal isn't bad at the doorbell. Yes I do have a Chime Pro and no it doesn't help either. I pay a monthly fee for the privilege of having to reset the door bell once a week!
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Adz
(@CarpingAdz) reported
@ring I've got a new mobile number so when trying to log in, it's trying to send the verification code to my old number. Can't find any solution to update it. Can you help?
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Gone
(@LottaTee) reported
@ring Lucky for her my app won’t let me I hasn’t recorded for days. Technical help no help. I really struggle on phones and your forcing me to speak to unhelpful people in other countries. Please do not buy this product you will not be protected.
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Gone
(@LottaTee) reported
@ring Lucky for her my app won’t let me I hasn’t recorded for days. Technical help no help. I really struggle on phones and your forcing me to speak to unhelpful people in other countries. Please do not buy this product you will not be protected.
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(((Ashly Stohl)))
(@AshlyStohl) reported
Does @ring know that their cameras are mostly used to watch families of raccoons go through your garbage?
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Skoolboyerror
(@Skoolboyerror87) reported
@ring Sad, upping subscription prices and using "extra features" as a cover. We dont need extra cloud storage! We NEED an app that works properly! How about investing in whats already there first guys? So slow. Or how about 24/7 recording ..you know, like a security camera :|
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Ricardo Mercardo
(@RicardoMercard1) reported
@ring why can’t i use a vpn?! god damn! **** you!
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Gone
(@LottaTee) reported
@DoorwaysVA @ring @BarbaraFavola Lucky for her my app won’t let me I hasn’t recorded for days. Technical help no help. I really struggle on phones and your forcing me to speak to unhelpful people in other countries. Please do not buy this product you will not be protected.
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Jules “Wear a mask” Jules
(@darlingjules) reported
@ring after several years, I'm giving you another try. One annoyance you must fix. I hate having to relog in every few hours when I click on live view, I'm usually clicking to see something right away. The delay is annoying.
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James Sharp
(@SHARPY2402) reported
@ring is a joke,they cancelled my plan because the @firstdirecthelp raised thier charge as fraud even tough I've been paying for a year....email said I had 23hrs at 5:49am today, plan was cancelled at 11:35am today so now I've lost all my data & support can't help 🙃🙃
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Bader
(@Bader_Hajali) reported
@ring hello. I wanted to ask if ring is addressing the issue with the devices that send out deauth commands. I noticed that the camera does not support WPA 3 which would defend against such attacks.
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SB-NQY 〓〓 🍷
(@nqy_sb) reported
@DoorwaysVA @ring @BarbaraFavola Ring have great products, but they need to embrace 3G/4G tech within the cam line-up. We’ve been broken into twice (we’re not survivors), and every time the internet goes down or *****, you lose your safety blanket, visibly and confidence in the product. Power cut, all gone..
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Stockdude
(@stockguyy) reported
Avoid buying @ring doorbell cams with your life. It picks up all the cars on my street that go by, but I can cut my grass and go up and down the lawn and it doesn’t pick me up. It’s quite hilarious that it can be that bad. And yes it’s setup correctly lol
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Airic Draven
(@AiricDraven) reported
@ring I get alerts when people are walking away, not when they're in front of the camera. No help
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𝗧𝗿𝗶𝘀𝘁𝗮𝗻 ☻
(@TristanBrothert) reported
@ring your doorbell consistently goes “offline” in the app whilst actually still being connected to wifi and requiring a deep reset for the app to recognize it again. It’s been an issue for six months. Maybe patch it?
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Daniel Feliciano
(@TCaMaLeOn) reported
@ring If the internet in my house has a problem, why is the Ring Alarm Base Station not working via cellular data? I have been paying for this membership for two years or has something changed?
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₿r⭕kΞ & $t⭕kΞd
(@broke2stoked) reported
@phatoftheland10 @tweetdeez757 @ring I did scroll their twitter and noticed how it could help with car break ins, however there is tech that works like ring that wakes up when there’s action around your car, if it feels slightest movements it starts recording it’s pretty neat
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Dave Harbisher
(@DHarbisher) reported
@ring_uk @ring customer service so poor, my cameras haven't been working for over a month and I get no reply to emails and fobbed off by customer service. Shocking
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Gone
(@LottaTee) reported
@ring Lucky for her my app won’t let me I hasn’t recorded for days. Technical help no help. I really struggle on phones and your forcing me to speak to unhelpful people in other countries. Please do not buy this product you will not be protected.
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Stockdude
(@stockguyy) reported
@ring I’ll pass. Last time I DMd you I was referred to call in where I waited on hold an hour. Fix your bloody software and you wouldn’t have so many people roasting you
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Robert Willis
(@Willisrobert25) reported
@ring what’s super cool is your devices don’t work with no internet. If my internet is down I can’t use the cameras.
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Helen Vock
(@dznd4u) reported
@JeffBezos @ring perhaps u should triple check mass emails about price increases. Having 2 fees depending on ur language skill isnt acceptable 2 those who speak both. Making me go in circles w customer service 4 an explanation doesnt help; it just makes me want 2 tweet my anger.
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Wellsie
(@Tweeter_Of_Two) reported
@ring Support? Is that where i speak to someone who continues to blame my wifi for the problem?