Ring status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

• Device Failure (45%)
• Online Features (21%)
• Sign in (12%)
• Errors (12%)
• App Crashing (5%)
• Website Down (5%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

City	Problem Type	Report Time
Morecambe	Device Failure	14 hours ago
Greeley	Errors	11 days ago
London	Device Failure	13 days ago
Manchester	Device Failure	15 days ago
Romeoville	Device Failure	16 days ago
Garland	Device Failure	19 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Strewth ❤️🤍🖤 (@Strewth10) reported 29 seconds ago

  @ring Hi Australian here. You’re advertising here. Bad idea. We know you. Zero chance of installing your spyware here. And if I see a friend with your stuff I’ll tell them what you do.

• 
  Gbrook (@gbrook37) reported 48 seconds ago

  @ring do not use ring they do not protect as got broken into & when footage was looked at then said they had a system failure

• 
  HeIsRightAgain𝕏 (@HeIsRightAgainX) reported 4 minutes ago

  There is nothing more insufferable than ordering @ring products, having the shipment arrive without the key component, calling customer service (apparently in SE Asia)...encountering an accent so thick it's not understandable (and I've traveled to SE Asia frequently on business), and trying to resolve the issue, being told the phone number on your profile is not in their system, and the phone number on your order (same number) is not in their system, but that the order number IS, but that is still not sufficiently identifiable. Thank God I recorded the call.

• 
  Jamie (@jrashmore) reported 5 minutes ago

  @ring how come I’ve been waiting for my replacement device for nearly two months, you take the money out of my acc knowing I do not have the device yet but yet your customer service team do nothing to ensure my device is delivered? Terrible service!

• 
  Brad Wethington (@bwethbrad) reported 7 minutes ago

  @ring You failed me. Five cameras, Premium Legacy with Alarm Professional Monitoring. When I needed you most, I have no video. I've got years of cat videos and random cars going up and down my street, and yet the one time I NEED these videos they're not there!!!

• 
  SoCalSquatter (@RealAlexT1) reported 8 minutes ago

  Has anybody ever noticed that @amazon deliveries don’t show up on your @Ring? They won’t ring the bell and somehow black out your camera…wtf @amazon ?

• 
  Josh Underwood (@Thejcunderwood) reported 8 minutes ago

  @Ask_Spectrum @ring Can one of you please help me? I’ve had a working Ring doorbell for a while. I just got a new Spectrum router. Every device connected to the new router immediately (network named the same) except the doorbell. I’ve spent at least 4 hours on the phone with you two. Ring says the firewall needs to be lowered. Spectrum says they can’t adjust it. My old router had to have only WPA2 selected and I’m told this can’t be done with this router. Basically now Spectrum said “Talk to Ring and let them know that you can’t get a dedicated 2.4 network or control the security” and Ring said “Adjust the security or get a new doorbell”. Can someone please help? Give me a list of compatible doorbells with Spectrum or doorbells that Ring makes that will connect if you can’t isolate the security setting.

• 
  Rebecca North (@samjohnsonqqq) reported 11 minutes ago

  @ring Can’t add a user to a new camera. Your software is NOT WORKING. There used to be a page that showed all the users and what access they had. Can’t find it anywhere. CS agents don’t speak ENGLISH. Awful!!!!!

• 
  Alexi atherton (@Alexi2088) reported 12 minutes ago

  @ring Three calls. Three different advisers. Around 25 minutes on each call. Three terminated calls before my issue was resolved. That’s over an hour of my time wasted with nothing to show for it. Easily some of the worst customer service I’ve ever experienced.

• 
  D (@thrillingd) reported 13 minutes ago

  @end3of6days9 @ring Recently alerted me of a missing small dog, then pops up a recent clip of me in my backyard with my dog saying this could be the missing dog… not cool at all and I did not sign up for AI learning with my own cameras. How do I disable this ****?

• 
  ell (@ell123567) reported 15 minutes ago

  @ring Help this elderly man please Ring!

• 
  The New Release Guy (@moviesplusgames) reported 15 minutes ago

  I'm pretty sure someone at @Ring is telling people what's going on with my camera footage or some other ****. Sure seems like it. Maybe get a different company. Nobody knows certain **** about my cams but me, but the neighbors sure seem to.

• 
  Nicole (@DiamondEyez986) reported 20 minutes ago

  @ring bought a new ring spotlight camera and realized the lights should only come on with motion . . . I have an older one and the light never turns off? I've tried everything #help

• 
  Front St. Finance (@luke4696) reported 24 minutes ago

  @ring your **** sucks…. @SimpliSafe is way better. I regret switching at my new house so much. Just trash.

• 
  Vikas Chowdhry (@english_august) reported 25 minutes ago

  I’ve spent 10 minutes on @ring app trying to figure out how to configure which @AmazonAlexa device rings for my ring camera but I don’t have a clue! Apparently “linked chimes” does it if you have a chime but “linked devices” option is something entirely else. Alexa and Ring apps are two worst designed apps and despite all the talk about AI capabilities from Amazon, their AI supported queries functionality is absolutely unusable.

• 
  LondonLadyLips (@LondonLadyLips1) reported 25 minutes ago

  @AmazonUK @amazon @ring thanks for the person who put the phone down on me midway through me trying to get support.

• 
  sonykay (@sonykay) reported 29 minutes ago

  @ring customer service is probably the worst I’ve ever encountered. When he couldn’t solve my issue, he put me on hold without telling me and has yet to return…20 minutes later, I’m still waiting

• 
  Davey Allen (@DaveyAllen54264) reported 29 minutes ago

  @ring They sell poor defensive equipment. Kept calling and got the run around. Contacted them again because of the post here and they what to take care of it. Just more lies and ru around. Now they are saying they don’t work in all weather conditions!!!!!!

• 
  DonutOfDoom (@AnusOfDoom) reported 29 minutes ago

  @AFLcomau 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯

• 
  👽 (@nsc126) reported 33 minutes ago

  @ring I’m trying to get an update on a pre-order placed in Jan for a KIDDE Smart Smoke & Carbon Monoxide Alarm that was supposed to ship 2/25. I’ve called in and tried the chat option and am getting nowhere. Can you please help? This was not cheap! I’d like the order shipped.

• 
  🇺🇸♥️⚾️Rick M Allison⚾️♥️🇺🇸 (@RickMAllison) reported 35 minutes ago

  Hey @ring You sent me a partially fulfilled order. There is nowhere to find the order that was not sent. The tracking number listed is for only the partial order received. There is no tracking number for the items that were not sent. I tried chat and they gave me a number to call. All that did was loop back to the website showing my order, but THERE IS NO TRACKING NUMBER FOR THE ITEMS THAT YOU DID NOT SEND. FIX THIS! IT IS RIDICULOUS THAT YOU DO NOT HAVE A TRACKING NUMBER FOR THE ITEMS THAT HAVE NOT BEEN SENT. Pending status does not cut it. Never ordering again unless you fix this.

• 
  Dan Spack (@DanieltheLion1) reported 37 minutes ago

  @ring Though the signal strength is still poor, it seems the Spotlight Cam is not discounting from the WiFi as much as before the extender was installed. It was explained to me previously that was a primary issue for the fast battery drain. I’ll send a DM. Thanks.

• 
  Chromedome21 (@chromedome21) reported 40 minutes ago

  @ring Your link to DM will not let me DM you so I cannot send screenshot of health page. Below is the problem I am having.. Ring doorbell just recording static/white noise on recordings and live view. Done everything required to check settings, rebooted (+hard reset) doorbell.

• 
  Nanabozho (@SaltyRiverWater) reported 44 minutes ago

  Man, @USPS has a serious problem. I mailed a sealed box of cards back in April. Box was never scanned so I opened up a Missing Mail Search. Yesterday, after 6 weeks, I get a notification that it was delivered. Reached out to the buyer and let him know. Buyer provided @ring video showing that no delivery was made. @USPS where did this package end up?

• 
  Laura Waller (@MamaWaller85) reported 50 minutes ago

  @ring is there a current issue as my device has been offline all day and no problem with WiFi

• 
  Maze (@MAZEHUD) reported 50 minutes ago

  @ring has got the worst customer service ever. The reviews speak for itself. Look at the X replies. Also, look into your Privacy rights you. Very concerning!!!

• 
  Davey Allen (@DaveyAllen54264) reported 54 minutes ago

  @ring I saved all the error messages and pictures of your camera that got water in it even when under the eves. I had remove it from the side of the house because the battery was frozen up with water. Just a bunch of issues

• 
  Sean Conrad Fox (@seancfox) reported 55 minutes ago

  @ring changed my network and now can’t connect my doorbell. Spoke with reps and they weren’t able to help. Any help would be great.

• 
  Yashvardhan Goenka 🇮🇳 (@The_other_Yash) reported 55 minutes ago

  @ring Hi Ring Support Team, I am writing to request urgent assistance with my Ring account. I have been completely locked out and am unable to log in despite multiple attempts over several days. Here is a detailed summary of the issue: (CHECK DM. I've mentioned the issue.)

• 
  RhysvWZAR (@RhysvW_ZAR) reported 58 minutes ago

  @ring why MUST I miss all of my calls. All of my notifications EVERYTHING. SERIOUSLY WTF