Ring status: device issues and outage reports

Problems in the last 24 hours

Ring signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

• Device Failure (50%)
• Online Features (25%)
• Website Down (25%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Website Down	19 days ago
Addlestone	Device Failure	22 days ago
Newham	Device Failure	1 month ago
Port Orchard	Online Features	2 months ago
Morecambe	Device Failure	3 months ago
Greeley	Errors	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

• 
  9-Iron (@Tblaney926) reported 6 minutes ago

  @ring I need help. It’s impossible to get a live agent. Can someone call me? I can send number.

• 
  Kathy H-S (@feathertales) reported 6 minutes ago

  @RING IF you want to exceed in business—I highly recommend re-evaluating #warranty policies!! My new #RING 2K Battery Camera started failing after 2 months. BUT y’all won’t send a replacement for its failure?! @JamieSiminoff please help your 2Ks & C/S #DoBetter !!

• 
  Yan (@indie_yan) reported 7 minutes ago

  @ring why are ring doorbells so bad?

• 
  Maze (@MAZEHUD) reported 10 minutes ago

  @ring has got the worst customer service ever. The reviews speak for itself. Look at the X replies. Also, look into your Privacy rights you. Very concerning!!!

• 
  Scarfie1 🐎🐾🐾🐕✈️ (@Scarfie1) reported 11 minutes ago

  @abzpaul @ring Wow didn't know badgers could run that fast always thought of them as slow creatures!!

• 
  JeroenS (@JeroenPJS) reported 11 minutes ago

  @ring my video doorbell 2 suddenly has white stripes in the night footage. What could be the issue?

• 
  Mark Lawton (@marklawton500) reported 14 minutes ago

  @ring just had the most horrific customer service experience. Camera failed, but you've deactivated my device and the lights are permanently on causing a nuisance to my neighbours. You shouldn't have done this until the new device was installed. Customer service refused to help.

• 
  Wildwitch 🧙‍♀️ (@wild_witchy_) reported 21 minutes ago

  You see the worst and the best of human beings when you have a @Ring camera at your front window. I watched a woman kick a piece of trash into our front yard. 3 minutes later I watch a couple pick it up and clean it up.

• 
  bagel (@louhastie) reported 29 minutes ago

  @ring can you give me an email address so I can speak to someone please, not impressed with your customer service 😡 I can’t resolve my issue despite 5 phone calls, they kept getting disconnected by you

• 
  George (@gigmcdonough) reported 31 minutes ago

  @ring I only need a replacement part. If Ring can't provide the part needed to fix my device, they should replace the unit with a comparable upgraded model at no cost. Customers shouldn't be penalized because parts are unavailable.

• 
  ALAN MASON 👨‍💻 (@Alan_nerd1) reported 32 minutes ago

  @kirstmichellle @ring Send me a DM for help

• 
  Marcel Wagenaar (@marcelwagenaar) reported 33 minutes ago

  @ring is there a malfunction? Can’t log in and my system is offline. #ring #ringalarm

• 
  Bubbba Buffett (@DickBuffett) reported 33 minutes ago

  Pointing your security camera onto your neighbors property is illegal. @ring cameras are often just as bad as flock.

• 
  Jessi Laurèn (@PBM_Pretty) reported 35 minutes ago

  @YaBoyHagg @ring I thought it was just me !!!! I hate that what if it goes down the day yall wanna bs with my damn security system it’s insane !!!!

• 
  littlest.mrs (@littlestmrs) reported 41 minutes ago

  Wtf is even the point of a @ring camera if it doesn’t even capture ******** stealing packages off the porch?! I swear it records us coming and going, the mailman, package deliveries… but never sketchy *** people or thieves. Hope whoever jacked my medication this morning enjoys their fkn thyroid meds and NSAIDs. Jerks. 🤬

• 
  ItsMike (@ItsMikeTwitch) reported 42 minutes ago

  @NataleeAnn92 @ring I'm having the exact same issue, every single morning for the past week I'm waking up to a notification from 2-3am saying it's offline. Literally never reconnects 🙄 @ring please advise ASAP, I'd rather not be spending £5 a month on a device that doesn't work...

• 
  Barry Harding (@BazzaHards) reported 43 minutes ago

  @ring not impressed with your customer service 😡 You send me a faulty product, can’t resolve the issue despite 5 phone calls (kept getting disconnected by you), then I have all of the inconvenience of sending faulty bit back BEFORE you send me a replacement ! Shocking 🤷🏻😡😡

• 
  Daniel Ricker (@RickerDaniel19) reported 46 minutes ago

  @ring you have too many options for cameras. The app says newest or 2nd gen or newest model. Make the numbers more clear or help differentiate your products. Trying to choose and it’s way too complicated.

• 
  Jordan Aschwege (@derschwigg) reported 48 minutes ago

  @ring I've got a gen 1 doorbell and noticed it going offline recently. When I inspected it, it looks like some of the terminals are scratched and aren't making a good connection anymore. Is there any timeline for the spare parts kit coming back in stock or am I doomed to upgrade?

• 
  East Austin Zaddy (@El_Jefe_Mayor) reported 49 minutes ago

  It’s probably just me but Is @ring a piece of ****?

• 
  DonutOfDoom (@AnusOfDoom) reported 50 minutes ago

  @FOXFOOTY 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯

• 
  Mohaaa (@Mohhaaa95) reported 51 minutes ago

  @ring No mobile push notifications on any device (Android + iOS). Web notifs work fine, videos record OK. Tried: logout/login, reinstall, all settings checked. Support refuses to escalate. Server-side push token issue. Please help.

• 
  Harvey Fawkes (@HarveyFawkes) reported 52 minutes ago

  @WyzeCam If you ever partner with Flock, Palantir, or Law Enforcement the way @ring and @amazon do, I will cancel my **** and physically destroy all 12 of my cameras and find a new option. I need your commitment that you wont give in to this bullshit dragnet.

• 
  🇺🇸♥️⚾️Rick M Allison⚾️♥️🇺🇸 (@RickMAllison) reported 52 minutes ago

  Hey @ring You sent me a partially fulfilled order. There is nowhere to find the order that was not sent. The tracking number listed is for only the partial order received. There is no tracking number for the items that were not sent. I tried chat and they gave me a number to call. All that did was loop back to the website showing my order, but THERE IS NO TRACKING NUMBER FOR THE ITEMS THAT YOU DID NOT SEND. FIX THIS! IT IS RIDICULOUS THAT YOU DO NOT HAVE A TRACKING NUMBER FOR THE ITEMS THAT HAVE NOT BEEN SENT. Pending status does not cut it. Never ordering again unless you fix this.

• 
  Jewel S (@jewels_my) reported 53 minutes ago

  @ring Oh I’m sorry. You need to fix it on your side. Mine is perfect on this side. Hard wired is great for that. Any more excuses? You have messed with settings also. I took pets off my settings and now they are back on there. How dare you! So many things wrong with #ring not again.😩

• 
  𝘊𝘢𝘳𝘳𝘪𝘦 🪬 (@aka_carrie) reported 54 minutes ago

  @hayes_wayne @ring I’m having this issue as well, it’s only started within the last 3 days, and I can see on here that other people have reported the same.

• 
  Awake Not Woke (@awakenotwoke71) reported 55 minutes ago

  @ring what is going on with your app? Active subscription till next year but not showing on the app. Done all troubleshooting with the AI on your website n still not working.

• 
  D (@thrillingd) reported 56 minutes ago

  @end3of6days9 @ring Recently alerted me of a missing small dog, then pops up a recent clip of me in my backyard with my dog saying this could be the missing dog… not cool at all and I did not sign up for AI learning with my own cameras. How do I disable this ****?

• 
  Chris Andrews (@crandrews631) reported 57 minutes ago

  @ring you have the worst logistics department out there. I placed an order on 7/22 with an arrives by 7/28 and nothing. I wait on hold to be told hopefully by 8/10 but no guarantee yet I can order it today on your site and it says “Arrives 8/8” and no one is willing to do ****!

• 
  Omooba (@iamOmooba) reported 57 minutes ago

  Dealing with two camera companies, @ReolinkTech and @ring . While Reolink respond every 48hrs, no visible solution..Just steps that won't work Ring got on it, escalated right there and then and fix while on a call, even sent two replacement parts.