Ring status: device issues and outage reports
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (35%)
- Online Features (22%)
- Errors (18%)
- App Crashing (9%)
- Website Down (9%)
- Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chicago
|
Website Down | 1 day ago |
 Nantes
|
Device Failure | 3 days ago |
 Birmingham
|
Sign in | 4 days ago |
 Naaldwijk
|
Device Failure | 6 days ago |
|
Dallas
|
Device Failure | 7 days ago |
|
New York City
|
Sign in | 10 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
-
Jose Troitino (@elteslaengineer) reported@ring are you guys down? Having issues? Is there an outage? Please advise.
-
Sal Clemente ⭐️ (@CTyank860z) reported@ring Lil help please?
-
T (@aleahatxx) reported@ring can you please tell me why my ring camera has lines down it and has gone purple looking? 😞
-
JJ (@jjflys) reportedMy @ring Floodlight Camera Pro that is less than six months old went dead on 3/8, and after two contacts with your customer service I still do not know when the replacement will come. Terrible service so far
-
Wesley Henry (@liveWesHenry) reportedOk @ring. Can you tell me why your customer service rep just dropped out of our live chat session? We spent almost an hour on chat, and being of no help, she just ended our conversation, and nothing was solved. #unprofessional #nottheonlysecuritycamera #helpacustomerout
-
al417 (@public9965) reported@ring I've slogged through the phone menu at 800-656-1918 twice to try to get help with a device setup, and both times, after verifying my identity and saying it will transfer me, the system hangs up on me instead.
-
d madsen (@davidma77507034) reported@YNB @ring Further, I don’t care who it is. Do not generalize about other ethnic groups. It usually turns out bad unless you’re a comedian.
-
Sally Raymond (@svraymond13) reported@ring I really wanted to update my video doorbell and bought the Ring 4, but back it goes as the vertical field of vision won’t capture packages near my front door. Guess I’m keeping the Ring 1 or switching to a different vendor. Too bad.
-
Derek Pentenburg (@derekpentenburg) reportedI had to tell the delivery guy in the @ring camera that we had already scheduled a new time because you all are so damn bad at your job. I need a rep to contact me because I’m about to go nuclear. For a luxury furniture brand, how the hell can you all mess up so many times? HOW?!
-
Scarlett Grace (@Grackalack) reported@YNB @florenceRN78 @ring These nice car mother ******* are the worst. They look down on your for not getting an electric car to save the environment but, as they drive down the roads, (after I can now assume stealing peoples ****) they are also littering all of the trash inside their cars.
-
Lola 🐝 (@ThatLolaBee) reported@ring Is there a reason why our doorbell decides when it wants to record? We can go live no problem and it does record when it wants to, but the last 2 days there's chunks of videos, hours! Missing. No settings have been changed and our Internet connection has been stable
-
Nick (@NickNack024) reported@ring so ring have said it could be my hub that’s the problem that’s why I’m not receiving a signal to the ring bell how about that’s not the problem it’s worked all week now it plays up. And I’ve not got much going though my wifi
-
Jay_The_Man (@Jay50613985) reported@JoeBorelliNYC @NYPDnews @ring You only care when it affects you. You don’t care if the NYPD maintains standards? If the beards are too long they can’t get a proper seal on a gas mask & a criminal can grab them by it. It is a risk to the officer & anyone they try to help. Try locking the car door.
-
Sheree (@sheznic) reported@ring Why did you sell footage from my doorbell to @progressive insurance so they could show my neighbors they have prior damage to a vehicle? Ring is trash and I’m getting rid of today.
-
Simon Weiss (@CyanSimon) reported@ring it's not clear from your help info. Can the security system work on Cellular data alone, if I don't connect a camera? I want to install a system (door/window alarms) to a remote cabin.
-
American Narratives (@ajcollins00) reported@davidma77507034 @YNB @ring I don't think you would have said the same thing if a white person said "black folk" regarding the same issue Yvette is talking about. Are you that fragile to actually think saying "white folk" automatically implies all white people. It's not that serious, dude.
-
Scotty J (@Its34Again) reportedThe latest iOS 26.5 beta has broken the @ring widgets You can still add widgets but half the cams are missing and won’t let you add them to the widget. @ring_uk
-
Juliet (@WforWhaletheOG) reportedI just had the worst customer experience trying to trblsht my @ring device. The rep didn’t listen when I explained my situation, gave bad information, and when I asked for a senior rep said there wasn’t any. I asked for a survey to document my experience and she hung up on me.
-
CoastieGirl (@1989irmo) reported@ring I need help, kinda a trespassing thing and bf of 9 years cheating . He Turned off the backyard camera. So it went off line everyday around the same time from maybe June 2022 to Nov 2022 To bring her in my house and into my bed. I need the exact dates the camera was taken…
-
Nakatomi2010 (@nakatomi2010) reported@ring I need you to understand that the reason I haven't signed up for the AI plan isn't because I haven't tried it, but rather because I am tired of subscription cost increases. I appreciate the trial, but you're asking for too much money. That's the problem.
-
Jesse Pinkman 🇺🇦✡️ (@SaulGoodmanEsq_) reported@ring I’d return the garbage but of course it’s past the return window. I never thought such a basic setting would be out of reach of these people. Great business decision, it sure pays to make your customers furious. I’d buy an Asian hornet sting to my bits before I’d buy ring again.
-
Rebecca North (@samjohnsonqqq) reported@ring Wow! Your customer service has gotten terrible. I’ve had your cameras since the beginning. Spent 30 minutes on the phone with no help. Can’t add a user to a new camera. Software is broken!!!!
-
Andrew Fisher (@AndrewPhisher) reported@ring Why is it that out of ALL of the devices in my house, the Ring is the only thing that just doesn’t reconnect if there is an outage and there is no way to reboot the device without being right next to it… what is the point of it being remotely accessible then?!!
-
Lisa Wegley (@ohiowegs) reported@ring @WBARRETT LOL! Sounds like my mindset when I "file" junkmail in the trash can... Not buying Ring anytime soon with this kind of customer service.
-
Lance Lozano (@lance051) reportedHey @Ring, can you have someone in your shop get ahold of me and help me with a replacement floodlight camera that I’ve been waiting to arrive for 31 days so far. I also have purchased the service contract/plan on all my devices.
-
Beth (@ConeyFerg) reported@YNB @SuckaFreeZone3 @ring Yes!! People who steal necessities, like kid's medicine, are way more stealthy. I'll find empty packaging on the shelf. The only people I've seen ACTIVELY stealing are white women slowly going up & down each aisle, taking random items.
-
d madsen (@davidma77507034) reported@YNB @ring Let me help people out, —-that white folks steal so casually. They're brazen in how chill they are about committing crime. Is it because they can do it so often and easily in life with little or no consequence? This does not help, IN ANY WAY, the FIGHT against hatred and bigotry
-
FreeMindBill🤷🏼♂️ (@Afreemindisbest) reported@ring I noticed my address is incorrect on my app. It shows a different area with the same street name. However when I try to change it I am told I will have to leave assisted monitoring. Is this the paid monitoring or something different. Hope you can help. 🙏🏼
-
Jack Daniels (@JackDan66096166) reportedHey @ring can y’all work on your AI to let us know if the days trash / recycling pickup, fedex, amazon, ups deliveries have happened? Surely, you can distinguish their truck sounds and signs. Also, can you automatically facially recognize package thieves? Thanks!!
-
Ellen • Ask Away Blog (@ellen_ross1) reported@ring hi my ring has been offline since yesterday and I can’t seem to figure out what is wrong with it. We have tried everything. Device health screen even looks fine.