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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (18%)
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App Crashing (15%)
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Errors (10%)
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Website Down (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chicago |
Sign in | |
| Charlotte |
Device Failure | |
 Manchester |
Device Failure | |
| Laurelton |
Website Down | |
| Meridian |
Online Features | |
 Sevilla |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Helen Middleham
(@HelenMiddleham) reported
@ring my doorbell 4 keeps going offline over the last few days. My WiFi is working normally with good speed. I’ve gone through the reset/reconnect to WiFi - it worked again briefly, but has gone offline again. Can you please help?
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Stephany Ternize
(@Stephluva2711) reported
After 1 wk of my @ring doorbell being down and calling for a replacement I receive the wrong one! Called support and am being told they can't just replace it and they have to 'investigate'. #frustrated @ring help a loyal customer out
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Ivan
(@ivansalinas100) reported
@lindamujer_xo @ring Dam wtf that's stupid
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𝖑𝖎𝖓𝖉𝖆 ♡
(@lindamujer_xo) reported
@ivansalinas100 @ring idk , **** is bullshit . it didnt catch anything at all . it jst shows the car there and poof it disappears
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McKenzi Gravesmill
(@McKenziParham) reported
@ring my stick up camera won’t turn on, we’ve charged the battery and replaced the battery. Still nothing. The blue light won’t flash. It’s about a year old, can you help?
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Dan Nickson
(@emt_uk) reported
from
Bedford, England
@ring my video doorbell is constantly sending phantom motion notifications with no video recorded! I’ve adjusted all settings and it’s still happening! Is this a Firmware issue??
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Kelly E
(@Kelly_E83) reported
@ring hey guys please help for about 2 weeks now my pro doorbell has had major issues no recording, live view is errors and freezing. Tried everything. Please help!
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MÅTT #AutismAware #GSBOUT
(@ClaretAndBloos) reported
@ring hi guys, last night I was asked to DM you with an issue I have. I DMd but it seems to have to gone through to Ring U.K. and I haven’t heard back. Will someone pick it up? Thanks.
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Luther Luke Campbell
(@unclelukereal1) reported
@ADT come get this trash Alarm system and @ring out of my house.
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Putzi
(@daputz) reported
@ingolohr @ring Problem exists only on my iPhone. Wife's phone works. workaround is now using the Rapid Ring app on my iPhone.
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KJ49er
(@subieXtrek18) reported
@ring Is Live View down again?
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Lynne E.
(@calamityjane001) reported
@ring They’re not “running as normal.” I’ve had these for 2 years. And it wasn’t 1 call. It was 3! You have a firmware issue. After the last rep reset all the cameras this started. The outlier was a new, replacement camera that was behaving normally until reset. Fix it.
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Olly
(@the1stOlly420) reported
What if I didn't have an account? I actually asked this and was told that in that event, they can't issue refunds? What? You have my card number, but you can't issue a $30 refund to the card used to make the purchase? Really @ring - really?
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kim hamilton
(@truth_hurts88) reported
@ring my ring doorbell is offline Internet is fine as my other cameras are still working any suggestions
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Justin Stein
(@jpstein53) reported
@ring The “submit” button on the “report theft” page on your website does not work. Customer service won’t help. My ring video doorbell was vandalized and I would like a new one. I have a police report and a video of the incident. Please help me resolve this issue. Very angry!!
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Steve Reich
(@mgruff) reported
@ring is there someone that can help me in tech support. Called yesterday and want feeling the love
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KJ
(@T_K_J_) reported
@ingolohr @ring @daputz I am having the same issue.
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Dr. not Ms. Robbinlynn
(@Robbinlynn) reported
Finally done with @ring terrible customer service. Because of their horrible advice I have no monitoring. Will be shopping for new systems soon
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Optimus Clay $AMC
(@achadwell) reported
@ring your customer service is terrible and so is your logistics department. Waiting over 6 weeks for products and was just told it will be 7-12 more. I’ll be sending my whole order back when it finally shows up. 1200$ btw. But hey, thanks for the yard sign…. #ring #fail
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🖥 Online Design
(@onlinedesignuk) reported
@ring hello…. How do I get hold of someone in support? The online chat is not working
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Brandon Atkins
(@BrandonAtkinsX) reported
@ring why is it so hard to speak to someone who can speak clear English and that can actually help when you call? I’ve asked to speak with a supervisor several times and they give me some bullshit about being in a meeting.
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Lynne E.
(@calamityjane001) reported
@ring Hey Ring, what’s up with the huge security issue introduced when you pushed “modes?” Now cameras stop working at 12:00 am and don’t begin working until 5:00 am! And yes, I’ve called, no one has a clue! Big problem. Huge!
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Ivan
(@ivansalinas100) reported
@lindamujer_xo @ring Maybe just bad luck or who knows
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tony styles
(@AntonyOwner) reported
@ring Last week my alarm keypad went off line & a Ring technician helped me get it back. Today it has gone offline twice & both times it has also taken itself off my list of devices.The first time I reinstalled it but is it time for a replacement?
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NY MeRCs
(@TheRealTrauma) reported
@ring @lindamujer_xo She was a reimbursement and settlement for the pain and heart ache for the top priority, that wasn't a priority. It's too late to ensure that she can rely on your product, due it not working when it was supposed to work. lol my lawyers will be in touch. @ring
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Jodeci88888888
(@jodeci88888888) reported
@MattyeIsaBaddie My son is so bad I put a damn @ring camera in my kitchen!
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♡ Kerrington ♡
(@Olitzers) reported
@ring I really wish Ring would stop with all the app updates each time they update it causes problem.
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Putzi
(@daputz) reported
@ring is there a problem with the live video since last Friday? Videos are being recorded when movement is detected, but live videos always gives a still picture and the clock is running, but video is actually frozen.
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Guillermo Garces
(@Guiller07787124) reported
@ring my name is Guillermo Garces , member, I have a tech issue with one of my cameras , after 1 hour troubleshooting it was concluded that I need a camera replacement. I’ve been a sub of the $100 plan since day one , due to an expired card I apparently lost the extended warranty
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Keith Phillips
(@GoLarge) reported
Hey @ring can you help me please? My lights on my new Wired Floodlight Cam is continuously on. I’ve tried settings, schedules, motions, turning it off etc. (But it keeps coming back on) Anything else I can do?