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Ring status: device issues and outage reports

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Full Outage Map

Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

  • 60% Device Failure (60%)
  • 20% Online Features (20%)
  • 20% Website Down (20%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

CityProblem TypeReport Time
Paris Website Down 9 days ago
Addlestone Device Failure 12 days ago
Newham Device Failure 1 month ago
Port Orchard Online Features 2 months ago
Morecambe Device Failure 3 months ago
Greeley Errors 3 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • aliezad
    𝓐𝓵𝓲 (@aliezad) reported

    @ring on my apple watch, the alerts usually include a snapshot from the ring cam. But randomly, there would be no picture and just the text about someone being at front door. I have been noticing this more since last couple of months. Can you look into this and fix in a future update?

  • kenmartinboston
    Ken Martin (@kenmartinboston) reported

    .@ring customer support is gone right down the toilet after dealing with massive language barriers I’m on my third return 🤦🏻 they just can’t get it right I think their plan is to drive the customer crazy until they give up. @amazon you have ruined them

  • MaryWVwv
    MaryWV (@MaryWVwv) reported

    @amazon @ring Why? Why in trying to get help did I receive 2 people that did not understand ENGLISH! Do any of them? What Countries are they from? So I'm Hammond, I'm sure he loves me using his account! Or is he using mine? If I add a credit card it goes to him? Is this a scam?

  • HeIsRightAgainX
    HeIsRightAgain𝕏 (@HeIsRightAgainX) reported

    There is nothing more insufferable than ordering @ring products, having the shipment arrive without the key component, calling customer service (apparently in SE Asia)...encountering an accent so thick it's not understandable (and I've traveled to SE Asia frequently on business), and trying to resolve the issue, being told the phone number on your profile is not in their system, and the phone number on your order (same number) is not in their system, but that the order number IS, but that is still not sufficiently identifiable. Thank God I recorded the call.

  • Notwokenow
    Kentucky Girl (@Notwokenow) reported

    @AngieJandro @ring I was in my bedroom and the phone went off- there was a message saying a delivery from Amazon was left at the door AND then I check the video and there it was, the driver was putting another package down. This is AWESOME.

  • Williamsfam7
    Williams fam🐊 (@Williamsfam7) reported

    @ring @A24 Your customer service is terrible!!

  • visionfaded22
    BetweenTheLines (@visionfaded22) reported

    @ring are ya’ll having a system outage or something ? Your app is bugging out bad. Saying no subscription and the dates are all messed up. Have an active plan till 2027 but it’s not working or showing.

  • djt81
    Dave (@djt81) reported

    @ring Don't want to advertise this but my doorbell doesn't pick up anything at all despite tinkering with the settings and several reboots it just doesn't register any movement at all, it's close to the wifi router so that's not the issue

  • unimpressivebe1
    unimpressive@best (@unimpressivebe1) reported

    Remeber when @ring told us they could find a lost dog and all it cost was privacy? This is that on government funded steroids. People should be calling @flocksafety out as what it is - a tool of fascism and control. **** the people who work there. They are a cult.

  • RickerDaniel19
    Daniel Ricker (@RickerDaniel19) reported

    @ring you have too many options for cameras. The app says newest or 2nd gen or newest model. Make the numbers more clear or help differentiate your products. Trying to choose and it’s way too complicated.

  • sheininfluencer
    FACELESS SHEIN INFLUENCER (@sheininfluencer) reported

    @ring TERRIBLE SERVICE, SEND MY ORDER!!!

  • DaveyAllen54264
    Davey Allen (@DaveyAllen54264) reported

    @ring I despise this company they don’t make it easy for anything. I had to change Internet service now they want me to take all the equipment down to reset it I’m disabled so I can’t be doing that. They don’t make anything easy and they don’t care. I am so sick of this

  • g_swedberg
    Graydon Swedberg (@g_swedberg) reported

    @TheAngryCaptain @ring I've got a big hammer bro. Can fix most issues.

  • HonkyPlease
    🇺🇲*****, PLEASE!🇺🇲 (@HonkyPlease) reported

    @amazon @ring WHAT ******** IS THIS!!!

  • SomeSingerDrew
    Drew Singer (@SomeSingerDrew) reported

    Hey @ring why are you protecting dangerous people? Why do you not want people to earn their neighbors about safety issues? This is why you have a terrible reputation.

  • M3THM4N
    Brock Landers (@M3THM4N) reported

    @ring Your customer service is terrible.

  • JefferyThomas
    Jeffery A Thomas 🇨🇦 (@JefferyThomas) reported

    Hey @ring! Can you fix your damn app? It keeps telling me my trail has expired when I have an active subscription.

  • callmemurnz
    j (@callmemurnz) reported

    @ring What are u not understanding…… the post code I put to make my order is not working on the tracking Royal Mail up. There must be a mix up on YOUR end or Royal Mail. Am I speaking Chinese?

  • thomasFreader
    Tom Reader (@thomasFreader) reported

    @AlecBurnsGolf @ring Sometimes things go wrong, nobody is immune from system errors. How they respond in problem solving is the point at which disappointment might be justified.

  • BradRice14
    Brad Rice (@BradRice14) reported

    Awful customer service from @ring . Multiple times trying to resolve an issue that is at their end and never a resolution. No complaints department and no escalation paths. Poorly run

  • ZeroFucksOG
    zerofucks (@ZeroFucksOG) reported

    @therealDeFlock @ring @HomeDepot what in ******** is this bullshit?!

  • DanieltheLion1
    Dan Spack (@DanieltheLion1) reported

    @ring I was able to figure out the meaning of the signal strength. What’s still bothering me is why the signal strength on my Spotlight camera is still showing as Poor when I installed a WiFi modem extender close to the device.

  • Michael07369542
    Words of Wiz Dumb (@Michael07369542) reported

    WTF @amazon Keep pushing back and pushing back delivery on a simple @ring doorbell. As I said @Lowes had them IN STOCK AT SAME PRICE AND SCAM "PRIME DAYS"!!

  • AnusOfDoom
    DonutOfDoom (@AnusOfDoom) reported

    @joegarra61 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯

  • thedealsguy_
    thedealsguy (@thedealsguy_) reported

    @jflittle @GhostVP9 @ring I see, Im sorry about this issue 😭

  • citizen_ian
    C™🇺🇸🇵🇭 (@citizen_ian) reported

    @ring you guys have the worst customer service in the world. The lens cover that’s supposed to protect the lens fell off, which isn't supposed to happen, and therefore makes the camera defective. And the best you can do is give me a 35% discount for me to spend $ to replace something I didn't break. Do better.

  • Alexi2088
    Alexi atherton (@Alexi2088) reported

    @ring Three calls. Three different advisers. Around 25 minutes on each call. Three terminated calls before my issue was resolved. That’s over an hour of my time wasted with nothing to show for it. Easily some of the worst customer service I’ve ever experienced.

  • Williamsfam7
    Williams fam🐊 (@Williamsfam7) reported

    @ring Customer service is terrible!

  • louhastie
    bagel (@louhastie) reported

    @ring can you give me an email address so I can speak to someone please, not impressed with your customer service 😡 I can’t resolve my issue despite 5 phone calls, they kept getting disconnected by you

  • wild_witchy_
    Wildwitch 🧙‍♀️ (@wild_witchy_) reported

    You see the worst and the best of human beings when you have a @Ring camera at your front window. I watched a woman kick a piece of trash into our front yard. 3 minutes later I watch a couple pick it up and clean it up.