Ring status: device issues and outage reports
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Full Outage Map
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (63%)
- Online Features (13%)
- Website Down (13%)
- Errors (13%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris
|
Website Down | 3 days ago |
 Addlestone
|
Device Failure | 6 days ago |
|
Newham
|
Device Failure | 27 days ago |
 Port Orchard
|
Online Features | 2 months ago |
|
Morecambe
|
Device Failure | 3 months ago |
|
Greeley
|
Errors | 3 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Lawton (@marklawton500) reported@ring just had the most horrific customer service experience. Camera failed, but you've deactivated my device and the lights are permanently on causing a nuisance to my neighbours. You shouldn't have done this until the new device was installed. Customer service refused to help.
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Jessi Laurèn (@PBM_Pretty) reported@YaBoyHagg @ring I thought it was just me !!!! I hate that what if it goes down the day yall wanna bs with my damn security system it’s insane !!!!
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Maze (@MAZEHUD) reported@ring THE VIDEO DOORBELL DEVICE IS UNRELIABLE, regularly missing recordings and going offline. Despite paying for Ring Protect Solo subscription, weeks of troubleshooting & contact with support have failed to resolve the issue. Ring also makes it difficult to escalate complaints!
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FACELESS SHEIN INFLUENCER (@sheininfluencer) reported@ring TERRIBLE SERVICE, SEND MY ORDER!!!
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ItsMike (@ItsMikeTwitch) reported@NataleeAnn92 @ring I'm having the exact same issue, every single morning for the past week I'm waking up to a notification from 2-3am saying it's offline. Literally never reconnects 🙄 @ring please advise ASAP, I'd rather not be spending £5 a month on a device that doesn't work...
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SoCalSquatter (@RealAlexT1) reportedHas anybody ever noticed that @amazon deliveries don’t show up on your @Ring? They won’t ring the bell and somehow black out your camera…wtf @amazon ?
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Daniel Ricker (@RickerDaniel19) reported@ring you have too many options for cameras. The app says newest or 2nd gen or newest model. Make the numbers more clear or help differentiate your products. Trying to choose and it’s way too complicated.
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9-Iron (@Tblaney926) reported@ring I need help. It’s impossible to get a live agent. Can someone call me? I can send number.
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Italo Rulli (@ItaloRulli) reported@ring as soon as you started pushing your new 4kcameras, the batteries for the old (new) unit do not longer last the two weeks they used to. Every 24 hours I must replace it for a charged one. I had a similar issue with another product which the service vendor increased amperage
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Shaun 'WHUFC' McCarthy (@ShaunMcCarthy90) reported@ring @ItsMikeTwitch its clearly something wrong your side as i see alot of people losing connection all the time now reporting the same problem!!
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siba (@nl_siba) reported@akinyi__wendy @b1ackd0t Honestly, you haven't invented **** your so called invention is already in the market @ring
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Thatoneaccount (@Retradworld) reported@therealDeFlock @ring @HomeDepot Wtf is their problem!!!
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Sally (@TalkWithSally) reported@ProjectChaney @ring I took mine down years ago.
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ØBANA (@StephenObana) reported@ring doorbell was denied by all of the sharks on #sharktank during its pitch episode, in 2018 it sold to Amazon for $1billion dollars. Gate keepers aren’t ****, never give up.
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Tom Reader (@thomasFreader) reported@AlecBurnsGolf @ring Sometimes things go wrong, nobody is immune from system errors. How they respond in problem solving is the point at which disappointment might be justified.
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Sabrina Bucci (@sabucci_84) reported@uptheredsL4 @ring I had an app update yesterday on iPhone, version 5.107.1 it fixed the issue!
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Luis Carro-something (@BigMouthLouu) reportedStock Down 📉: @ring cameras, spotted a bear at 4AM . Didn’t catch 15 other motions yesterday (mainly vehicular). Sucks when a huge corporation buys an incredible product and turns it to mush with outsourced customer service. #cestlavie
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HeIsRightAgain𝕏 (@HeIsRightAgainX) reportedThere is nothing more insufferable than ordering @ring products, having the shipment arrive without the key component, calling customer service (apparently in SE Asia)...encountering an accent so thick it's not understandable (and I've traveled to SE Asia frequently on business), and trying to resolve the issue, being told the phone number on your profile is not in their system, and the phone number on your order (same number) is not in their system, but that the order number IS, but that is still not sufficiently identifiable. Thank God I recorded the call.
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Yan (@indie_yan) reported@ring why are ring doorbells so bad?
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Williams fam🐊 (@Williamsfam7) reported@ring Customer service is terrible!
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MaryWV (@MaryWVwv) reported@amazon @ring Amazon needs to fix this absolutely crazy huge blunder! Do you need a dictionary?
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← Sum'n Else 🇹🇹🇯🇲 (@CreatedToBHated) reportedI shoulda kept my old Ring doorbell... This new one ain't ****. It's been giving me issues since I got it. And @ring tryna act like they don't wanna do nothing about their defective *** device 😒
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Jesus (@benjohnson4prez) reportedI just realized @ring pushed out some AI bullshit for a free month, without me saying yes to it. There's no way to cancel it unless you cancel the service. Congrats ring, service cancelled. Next time ask us if we want that ******* **** pushed on our cameras. ********!
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George William (@GeorgeWill2324) reportedI knew I didn't like @ring but now it's confirmed. Wife and I were logged out of the app. We're trying to sign back in but it's not sending the verification code at all. What does the FAQ say? If you're having trouble signing in, try signing in
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James Landrum (no relation) (@JamesRLandrum) reported@FedExHelp No I just want both drivers to arrive at the same time and throw down in front of my @ring camera
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James 🌐 (@james_almeida) reportedBe careful ordering AI gear from @Amazon I ordered 2 DGX Sparks. The package arrived opened, items stolen, and boxes re-taped. My @Ring camera only captured a single frame of the delivery guy. He clearly knew what he was doing: stole $10k of AI gear and tampered with the camera so it shut off during the drop-off. How was thing not a package that requires a signature? Also it should have been Fedex or UPS. I reached out to Amazon support and now I have to wait 5 days for them to tell me what's going to happen. I'm without the gear I paid for and it's not clear I'm getting a refund. WTF @Amazon ?
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Mari Ricks (@EveMenace) reported@ring @FBI @FBIDirectorKash I recently experienced the loss of approximately four hours of surveillance footage. Because I pay for continuous recording, this interruption is concerning. The recording stopped unexpectedly, and your customer service department informed me that the issue was due to low internet connectivity. Please advise.
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Drew Singer (@SomeSingerDrew) reportedHey @ring why are you protecting dangerous people? Why do you not want people to earn their neighbors about safety issues? This is why you have a terrible reputation.
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George (@gigmcdonough) reported@ring I only need a replacement part. If Ring can't provide the part needed to fix my device, they should replace the unit with a comparable upgraded model at no cost. Customers shouldn't be penalized because parts are unavailable.
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unimpressive@best (@unimpressivebe1) reportedRemeber when @ring told us they could find a lost dog and all it cost was privacy? This is that on government funded steroids. People should be calling @flocksafety out as what it is - a tool of fascism and control. **** the people who work there. They are a cult.