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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (32%)
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Online Features (21%)
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App Crashing (15%)
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Errors (14%)
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Website Down (11%)
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Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Online Features | |
 Chicago |
Device Failure | |
| New York City |
Sign in | |
| Jacksonville |
Online Features | |
| Tavistock |
Device Failure | |
| Everett |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Nicholas Marritz 🍞🌹🌹
(@stringquintet) reported
@ring Help stop crime before it happens by building a functioning welfare state
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Control Group
(@Robert_B) reported
Ring video doorbells are terrible and the @ring customer service is far worse. Endless privacy verifications just to send missing screws. Friends don’t let friends purchase Ring products, it’s simply not worth it. Everything about this company is a Royal pain in the ***.
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Jennifer Vreeland
(@JenniferVreela5) reported
@m_crouton @ring Y’all leaving something *tasty* for the trash pandas! That’s a 5-star review, if I’m interpreting correctly.
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Chris Dorner
(@4cftw228gc) reported
@ring there needs to be a feature that allows users to TURN OFF THE DOORBELL. I’m not talking about motion settings. I’m talking about the ding ****. I just put my baby down and @FedEx rang the bell at 8pm. My dog went ballistic. Some things don’t require an actual ‘ring’
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Karla
(@kvilla_e) reported
Hello @ring! I need help with an existent hardware in the house I recently acquired. Could you please help me? 👋🏽
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Joe in Fife🏴🏳️🌈🚴🏃♂️⛓️
(@joeinfife) reported
@ring Except your device failed and your support refused to assist about 3 or 4 years ago, so I threw it in the bin and refused to buy another of your products. Your system KNOWS the device has been offline for years and there is NO excuse for billing me. You don't offer a refund?
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Oliver J I Jones
(@OliverJIJ) reported
@ring You need to fix your mobile ready browser given not everyone has laptops, allowing people to access all of their profile and amend things. In particular subscription given your ridiculous price increase.
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I❤️Nostalgia
(@il0venostalgia) reported
@ring @PhillShepp75 There’s nothing to troubleshoot. Your DM team already told me the problem is my WiFi.
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V
(@CryptoCybrNinja) reported
@DOJPH everyone knows how when @Xfinity pulls the plug on every one’s internet crime spikes due to @ring going down. Coincidence yeah right!
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Karen Dawkins
(@karen_dawkins) reported
@ring how can I turn off the chime for a door sensor? We use it throughout the day and I don’t want to hear it! #help
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Jack
(@jackmw14) reported
@ring Hi my ring doorbell is not working on the rapid ring app and hasn’t been for the past couple of days. Can you fix this please? It is not just mine.
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Oliver Bates
(@OliverBates188) reported
@ring Please just fix Rapid ring it’s been over 2 weeks now that the app doesn’t work. All it says is “reconnecting”
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Wandering Observer
(@WanderingOBS) reported
@jackiecchu @ring He was wearing a mask to conceal his identity… crafty trash panda.
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Kellz
(@Kolossal__K) reported
I’m tired of the @ring camera this **** just be circling when I’m away from home… WHO TF AT MY DOOR BC I CANT SEE ****
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Sabina ♛
(@sabinaxo) reported
I swear the worst customer service goes to @ArloSmartHome hands down.. this is my mistake for choosing them over @ring
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AJ
(@AJbroken85) reported
@ring The worst!! My subscription was canceled and I needed a video. I called and paid and then was told I couldn't access the video I specifically called about. What a scam!! Why couldn't the agent have told me that first????
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regular black girl
(@iLoveBeingBLK) reported
These @ring cameras are so ******* trash! They capture everything except what they are supposed to be capturing🥴
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shepp75
(@PhillShepp75) reported
@il0venostalgia @ring And when picture of said device health page is sent they will blame your Internet connection 🙄 my device keeps going offline a lot lately.
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Jon Crabtree
(@JonCrab33143414) reported
@ring Ring customer services made contact. After messaging they’re still unable to help. Anything after 2 years you’re on your own and Ring recommend buying another one of their devices. Clearly don’t rate their own products, nor do I now. Not Very environmental friendly & poor service
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Flower Fairy Flora 🌻
(@starwynd) reported
Looking for suggestions for outdoor cameras/doorbell. I’m tired of @ring not working because of “streaming error”. I want something that allows a local connection option so I’m not forced to go through their servers just to connect to a camera 10ft away on my network.
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Lee Atherton
(@leeatherton4) reported
@ring Can you explain why my doorbell keeps going offline everytime someone rings the doorbell!!! I have to take the battery out and reboot the thing. Why!!!!!!!!!!???
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Bob Strickley
(@rjstrickleyjr) reported
Stop @ring. All the settings to avoid a notification from a garbage truck do not work. Fix it.
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Kirk Kirkconnell
(@NoSQLKnowHow) reported
@ring Thanks, but I do not need to extend my Wifi network. I already have enterprise class @Ubiquiti APs in my house and shop. If I install sensors on my shop doors, they are too far away and in a metal building to reach the @ring base station. That's the problem.
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Gold-Shmeezy
(@NathanMaples2) reported
I really wish there was a different way to access my @ring device, the verification system is asinine, to reset my password it asks me to sign in to my account, how can I sign if I don’t know my password ? #frustrated
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Jon Crabtree
(@JonCrab33143414) reported
@ring - Really disappointed with your customer services. Not only have you increased subscription more then a third. Now your team have confirmed my device is useless with a tech issue. Your Advice-buy another device as my one 2 years old. Don’t U have confidence in your products
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Mark Sinister
(@MarkSinister) reported
People fighting in front my house. Go 2 check it out on @ring just 2 have 2 sign in, go through a 5 step captcha, then 2 have 2 get a text message, then 2 actual get logged in. Then 2 have 2 wait for the browser to load up my cam. They were long gone by then. #Ringdoorbell
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Matt Carnley 🚀💵
(@mcarn15) reported
@ring The issue is that I do not see the doorbell on the app, after adding the indoor camera the doorbell disappeared and is only visible when I get a notification
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Xtina 🌻
(@Xtinag25) reported
@ring my device keeps showing offline every day, I'll fix the issue but it still continues to do it again as offline. Is there a way to fix this or does it need a system update? Thanks.
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Hannah Jones
(@Hannah_Jones201) reported
@ring have been trying All day to reconnect my doorbell and still not working. I’ve reset it, my wifi cleared it off my account and now can’t get it set back up!
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LongValleyCitizen
(@LongValleyCtzn) reported
@ring you have the worst customer service! First I used the chat which was worthless so I had to call, the wait was 20 mins not less than 5! Then I got hung up on so now sitting on hold again prob for another 20! #customerservice #help