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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (31%)
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Online Features (19%)
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App Crashing (16%)
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Errors (16%)
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Website Down (11%)
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Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Everett |
Device Failure | |
| Colorado Springs |
Online Features | |
| Bend |
Device Failure | |
| New York City |
Device Failure | |
| Bath |
Online Features | |
| Los Angeles |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Hurley
(@Hudsonvalleykid) reported
@ring Would really like to install @ring on this tablet device but am getting an error message (that I have sent to you).
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Dolceprincipe
(@dolceprincipe) reported
Hello @ring we are scared wtf why I don’t get alert nor showing some one walked in to my garage and back door this is **** it’s no good wtf
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Duncan Watson
(@ZorrosSlippers) reported
@ring_uk @ring Very impressed with your customer service. Phoned help desk about a faulty door cam yesterday at 12.30 and a new replacement arrived today at 12. Your help desk couldn't be more helpful!
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mark cunnel
(@markcunnel) reported
@CoxRachie78 @ring Why not contact @jasmine_meek1 for recovery of your account he can help you recover that because I was having same issues with my mom account
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Gary Wilson
(@hypermole80) reported
@davidxnicol @ring We have the same issue but ours does blend into the frame so that could be an excuse but like you said who doesn't look for a doorbell in this day and age.
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Derek John Mulder
(@ItsMulderTime) reported
@bt_uk Yes, so I have Ring doorbell devices and they struggle, this has been the case since we’ve moved here but it is now causing the devices to not capture or work properly so it’s now an issue and @ring say it’s a broadband strength issue
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robert smith
(@dancastree64) reported
@ring ignoring me doesn't help
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babjul
(@babjul08) reported
@ring I am over 15 minutes on hold to talk to a real human for a real critical issue for my alarm...still automated service continues to say my wait time less than 5 minutes..not 1st time when ever calling ring this is normal... Please help.#CustomerService #poorservice
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Flave DeOliveira
(@flaviod22) reported
@ring I love how it’s been over a month since I’ve been waiting for my ring doorbell replacement and each time I call they say it’s going to arrive in 2-3 days. truly a poor customer service and customer experience #ringdoorbell @ring
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Greg
(@GeekmanGreg) reported
@ring Why blur the faces in these example videos? At the very least, the people in them are trespassing. Make them and their actions famous to help them think twice about doing it again.
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Richie
(@RBWeert) reported
@McAfee @ring I cant open my Ring video screen when the WiFi with VPN is working on my telephone. #help
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Just a chick 🐥tweeting
(@KristineAz) reported
3/3 Laveen groups on FB? Planning group, residents group? How abt @Ring’s Neighbor app? Or Citizen app? It’s absolutely abhorrent that you think Laveen needs FEWER cops. Puerile catch phrases & hashtags do NOT help anything. You have a massive disconnect with issues that matter.
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Kathryn Corrick
(@kcorrick) reported
@ring Thank you. Could you please suggest how the person who accidentally shared access to a device that they purchased to keep them secure, can be notified of their error so that it doesn't happen again, when they think their request has been ignored?
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Patrick_NavyVeteran
(@PJSAnkenyIA) reported
@ring 2nd gen video doorbell not working. Hard wired for power. Support is bad for consumers if you ask me. Do hard wired video doorbell batteries charge from the existing door bell power? Need help because the doorbell just stop working and isn't there a 1 year warranty?
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Cmadness
(@bagbyboy) reported
@Ring Your support has been terrible. Multiple requests to your support team have been made for a new defective door bell. Two different reps stated the replacement has been shipped. 5 months later no replacement. How do I get a replacement??..
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ニック
(@nick24617355) reported
@RColburnnews @ring @fox4kc I don't like these bad dogs.
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Gabriel Ozel
(@gabeozel) reported
@ring hi I am having consistent issues with my account as I have paid for a plan but the app reverts back to default. I sent a private message outlining the issues. Been on hold for 35 min waiting for customer service. Can’t wait longer. Please help. Thanks
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Kendall Morris
(@ksmorris23) reported
So, I just installed the @ring doorbell & am now yelling at cars going through my neighborhood to slow down from my couch. Added upcoming bonus: telling kids to get off my lawn this spring.
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Deuce
(@deucez75) reported
@ring That is the problem. The previous owner is DEAD. I do not have his information and they cannot access his account. I just spent 30 minutes on the phone with your support number. They DO NOTHING. Have a supervisor message me if they want more information.
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John Huckle
(@JohnHuckle8) reported
@ring I received an email today telling me to contact Google as because the app does not work properly I have been told it's Google's problem..what a cop out, it's not even Google's app Ring, notifications at night instead of day...sorry but Tucker can't even tell me what's wrong
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philbert
(@phi1bert) reported
@ring HELP I have 3 Ring doorbell cameras. The main one has stopped providing notifications via Amazon. Nothing has chang d. Wifi is stable and strong. Tried all setups including factory default. No joy. Need help.
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Hyde
(@TyLHyde) reported
@ring My live video is stuck on “activating device” can you help please.
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GStuedler🇺🇸🇧🇧💙
(@gstuedler) reported
@ring Has the worst customer service I have run across in all my time on the internet. All they do is delay, delay, delay. And if I am honest...flat out lie. Supervisors are never 'available’. I will never recommend this product line to anyone.
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Greg Bensimon
(@TerpEE93) reported
My @ring app tells me my doorbell is offline. But I still get notifications for motion and when the doorbell rings. So clearly it’s not offline. Why?
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POpEyedWazza
(@POpEyedWazza) reported
@ring I want my £199.99 for this crap device I was duped into buying. Constantly having live video issues even though my wifi is 2m away and 1 wall between it. Bad I have to put up with it and for the price I paid...it's a rip off and demand my money as @JDWFashion won't take it!
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MareMack
(@maremack99) reported
@ring Your two-step verification SUCKS!!!! Fix it so I can TURN IT OFF!!!!!
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jane
(@JanewillJane) reported
@ring This is a problem with the ring doorbell that should be sorted, not ripping people off and telling them to purchase de-fog spray that clearly doesn’t work if you read reviews on your website @BBCWatchdog
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Marc GH
(@mgh_ca) reported
@ring my ring app isn’t working. Can’t load any videos. Is there an issue with the servers ?
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David Bernstein
(@Davidmb_83) reported
@ring I’ve had a @googlenest doorbell for a few years. Anytime there’s a power outage I have to remove the camera and reinstall it. I’m getting tired of doing this. Does yours have the same problem. I want to switch
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Bridgette
(@Bridgettedance) reported
@ring Get your act together! I can’t shut off a device my husband setup and shared with me!!!! Only one person can! So everyone can see me or kids on my patio! this is FLAWED! your customer service rep saying that’s the way it’s set up not an acceptable answer fix it change it