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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (15%)
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Errors (10%)
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Website Down (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chicago |
Device Failure | |
| Crystal Lake |
Online Features | |
| Prescott Valley |
Online Features | |
| New York City |
Online Features | |
| Arlington |
App Crashing | |
| Arlington |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Chris the WebDev
(@SWChris) reported
@spunonlife @ring They kinda tried to help, and the support person I spoke to was very polite and efficient, but they were unable to send out a replacement as apparently the Ring I'm using is one that should have been replaced before so it's all a bit of a mess..
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Manoj MC
(@manoj_mylapore) reported
@ring support at it's worst. Ordered a doorbell pro 2 with accessories. Only received the accessories but not the doorbell. All support has been doing is escalate my ticket with absolutely no other useful response!
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Ravi Singh
(@rgsingh) reported
@ring Placed an order for Ring 3 Doorbell camera on 07/17/21 and the status still is Sent to Fulfillment. If I had ordered on web, would have received next day or could have procured from a local store same day. #001-3092122 Sent for Fulfillment. Help please!
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Alan F Jackson - Pfizer Vaccinated
(@alanfjackson) reported
@ring most recent version of iOS app has a bug when you delete all unstarred videos at once in bulk. It throws an “An Error Has Occurred” yet somehow it has deleted them anyway. #annoying #didntusedtodothat
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Greg Harbridge
(@GregHarbridge) reported
@ring product is terrible. Offline for months won’t connect. Btw right beside a camera, no connectivity issues. Change phones and the hoops you hop through are stupid. Take my ring off the wall to verify after you’ve verified me. Customer service. Not very customer focused.
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Rays of Magic
(@whitehousemagic) reported
@ring I'm just going to wait, no time to troubleshoot, plus nothing changed on my end and others have same issue, so it is Ring.
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Spun on Life!
(@spunonlife) reported
@SWChris @ring Let me know if they help you. I’m seriously thinking they just get people offline to deal so no one knows. Our customer service call was ridiculous.
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Rob Hadfield
(@rahadfield) reported
@ring can you advise on a issue that I have just started to experience. I have my gen 3 door bell hardwired to a ring adapter and the battery has drained and gone flat. This has worked fine for months but now have had to remove battery and charge. No settings have been changed
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A B
(@batraman) reported
@ring is your service down? Unable to manage devices however I keep getting notifications. If I click to open notification the app just does not open anything. Why?
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maureen smyth
(@smythatsplash) reported
@ring Furthermore you just sell the product and then try to offer pointless and expensive upgrades . Concentrate on your customers! The very worst of how a company should operate
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IamPsalmliz
(@Psalmliz1) reported
@spunonlife @ring Same thing happened to me few weeks ago someone on here recommend @rexcyberhelp to me and he help me recover my locked account in 30mins. His an expert
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Rays of Magic
(@whitehousemagic) reported
@ring @JoeSarsero Check out Reddit. Lots of buzz there with people with same issue. I have issue too at 2 locations so it is Ring and not you. They need to admit that.
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Spun on Life!
(@spunonlife) reported
@ring be aware that if you get a new phone you automatically are locked out of your account. Customer service tried to send a text and email but when it didn’t come said I had no other options. I asked for management she said they won’t help you either. #changingservice #horrible
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Marie Higgins
(@MarieHi11609665) reported
Okay, any suggestions for a new security camera would be great. I’m so sick of not being able to view my @ring cameras for hours or days on end with zero explanation or help
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CryptoMan
(@XRPenthusiast1) reported
@ring it's crazy how many times this doesn't connect when i need it and it misses video recordings. Going to cancel it and toss in trash where it belongs
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Andrew Rennie 🙂
(@andrewrennie) reported
@ring Thanks, I’ve seen that article which doesn’t really help. Why does it need to be a rail transformer?
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Paula Haver
(@haver_paula) reported
@ring Why is our ring cam saying offline on the app but is connected to WiFi? Seems to be problem with live view as it captured movement when I went to reconnect it. First noticed this at 4am today.
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Oliver
(@Ocresswell83) reported
@ring Hello, this doesn't answer my question I'm afraid. Your answer covers assisted monitoring. My question is actually, who provides the cellular backup in the UK when Internet goes down? Please can you advise? Thanks
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Kinet
(@Rump_Still) reported
@ring the flex cable on my ring peephole is broken. Should be an easy fix. According to your troubleshooting guides, there is an extra flex cable in the box. Wrong. I talked to your support team and they even confirmed that not all boxes come with an extra flex cable.
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Dr. Joe Sarsero, Ph.D.
(@JoeSarsero) reported
from
Melbourne, State of Victoria
Is @ring down???
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Phil
(@thscharmingman) reported
@ring has got to be the worst company I’ve ever dealt with customer service wise. You’d think after purchasing thousands of dollars in products you’d get one competent customer service rep. Super disappointed
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
@canary In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
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Rays of Magic
(@whitehousemagic) reported
@Vnxe90 @ring I didn't touch a thing and it happened. 2 locations on different wifi. So it is a Ring issue. Probably an update that they pushed out. Scary that they can cause big issues like that.
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Michael Buckingham
(@mbuckingham) reported
@ring I have a ring stick up cam that I just bought. I was going to put it on the ceiling w the included screws but my app doesn’t have a rotate view. Obviously this doesn’t work as the view is upside down. Please help. Thank you.
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Ravi Singh
(@rgsingh) reported
@Ring Placed an order for Ring 3 Doorbell camera on 07/17/21 and it is still not shipped. Would have got it in two days or same day by Ordering on web or getting from local store. Help Please!!!! # 001-3092122 Sent for Fulfillment
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Kinet
(@Rump_Still) reported
@ring Selling doorbells with fragile parts that break after a year and then not producing the spare parts for a cheap and easy fix and expecting customers to upgrade their doorbell is neither ethical nor is it sustainable. Whole Ring product rendered useless because of a cable.
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Nessa 🦊 ENVtuber
(@KitsunessaEN) reported
@ring Unless you guys can change the primary email of my account online, no you can't help
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maureen smyth
(@smythatsplash) reported
Ring(@ring) Absolutely incensed at this company . Ring doorbell broken and after asking for a replacement was offered 30% discount off a new one because it’s ‘out of warranty’ . Even bought one for my daughter plus recommended to people . Don’t touch them people . Disgusting
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Rays of Magic
(@whitehousemagic) reported
@ring is there an issue with doorbells being knocked offline and power going from hardwired to battery? Lots of buzz on reddit and it happened to me too.
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Vince
(@Vnxe90) reported
@whitehousemagic @ring I have the same issue ring doorbel not wired anymore in app it show battery now. Everything was working fine till i got app update.