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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (24%)
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Online Features (20%)
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Errors (16%)
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App Crashing (15%)
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Website Down (15%)
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Sign in (9%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Arnhem |
App Crashing | |
 Los Angeles |
Online Features | |
 Reading |
Device Failure | |
 Velbert |
Errors | |
| Birmingham |
Online Features | |
 Mumbai |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Hinchley
(@Hinchley86) reported
@nelehsd @ring Was it a simple fix? I’ve been talking to them for 2 hours and no solution yet.
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Victor
(@blevons) reported
@ring new warranty with allstate. they will only replace three covered items in term. so if we have alarm, camera, and lights (30 devices). Once three pieces go bad they do not have to cover warranty?
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P.D. Petro 🎸🤠🇺🇸
(@wolfthehunter) reported
@ring I am walking again in sight of my door most of the time but not all the time. Fumes getting to strong, dumb Down plus teeth hurting eye watering minxes with gut churning diarrhea and the water is off today,
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Pnailss
(@pnailss) reported
@ring when logging in, I get promoted for multi factor authentication using a mobile number but this was an old number I no longer have access to. I can’t access my account and there is no way to change the number assigned to the account without being logged in. Help please!
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JEIDEL
(@jeidel) reported
I set up @ring alarm on Sunday. Paid for a year. Not working. Nobody @ring helps. Hours on hold. Rude CS agents lie, place me on hold, never come back. #ring #ringalarm #ringsecurity
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GATEKEEPER
(@jddonnell2591) reported
@ring I added two more cameras and requested they be added to my protection plan. Well they screwed up and actually cancelled my plan. I’ve called 3 times now to get the issue resolved and still nothing. Been waiting 2+ hours for a call back from a supervisor. Get NEST!!!
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Jeroen Wiert Pluimers
(@jpluimers) reported
@ring 2. For battery operated devices, provide a graph of battery level over time. This allows for easier prediction on when a battery needs to be charged/replaced. Now I manually put the replacement timestamps in my calendar for that which is error prone and quite a hassle.
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Jason Grizzle
(@jasongrizzle) reported
First time downloading @ring videos en mass, and **** does their UI and logic suck. Here’s a few improvements they need to make ASAP: 1. Download “First XX” should be in ascending order, not descending. Why ******** would I want to download starting at the end of a day, forward?
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Ben reachel
(@aldohacker01) reported
@AndLady_justice @ring All does **** people are scammer I have a friend who works at a head in social media group agency in California chart him up on Instagram. Aldohacker01
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Alejandro Cristerna
(@aacristerna) reported
@ring I set up my Alarm last week and had a power outage on Tuesday now the base station is not turning on. Called CS and they decided to ship a power cable replacement. I'm pretty sure it is the base station the one that needs to be replaced Need my alarm to be functioning ASAP!
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Victor
(@blevons) reported
@ring First you double the price if you want your alarm monitored. Now you put Allstate in place of the warranty you promised. A few big issues.. Says we have to ship out a doorbell for repair if determined to be bad. So missing a doorbell for weeks vs advance replacement.
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Michelle
(@WilliamsMD70) reported
Do you want a security system that goes down all the time? Panel issues and get the run around when you call? Then by ALL means get @ADT 4 calls and transferred dept to dept and STILL not resolved. Why I am going to @ring #dontwastemoney #getring #ADTsucks
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Aizel Rivera
(@aizel_rivera) reported
When @ring disconnects your service in error and screws up your Eero on the process. Wonder if it was on purpose make me buy a new one.
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P.D. Petro 🎸🤠🇺🇸
(@wolfthehunter) reported
@ring Not much into jokes. I am leaving my apartment now and activating the alarm but I will stay mainly in sight of my door, but not continuously. If a camera goes offline, or it goes down before I go back inside I certainly hope you can turn the stuff back on remotely or something.
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Nitin Patel
(@N1TS0N) reported
Checked my @ring Doorbell cam footage this morning as the key safe flap was hanging down. What do I see....... 1.30am - 2 @Ldn_Ambulance Paramedics ringing the doorbell, and then trying to access the key safe 👀👀 wait 20 minutes for someone else from either @hackneycouncil ....
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Heath
(@Heathbarz) reported
@ring how do you not have a “snooze all chimes” button?? It doesn’t help to mute motion alerts but still have chimes
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Lucas van Staden
(@ProxiBlue) reported
@ring I already have a subscription. How is that going to help me with my problem?
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GATEKEEPER
(@jddonnell2591) reported
@ring Good luck if you need customer support from ring. They screwed up my subscription and I’ve been waiting 2 hours and 50 minutes for a call back from a supervisor to remedy the issue. Worthless.. get a NEST
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Helen SD
(@nelehsd) reported
@ring - my doorbell has disconnected from wifi (wifi and all all other devices are OK) - this happened around 2300 last night and it won’t reconnect at all. Is the system down? Internal chime is showing as connected still..
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Lisa Forbes
(@lisaforbes1980) reported
@ring Please help. I updated my app and cannot access my verification as you don't send then via email. I have called the helpline number, no response. Now I cannot use a service I pay for. Great.
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Theral M
(@tmack0) reported
Hey @ring, I need to login to my app to get the confirmation code generated by the app, the app is asking for to login to it... Can you fix that plz?
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Louise 🇺🇦
(@louise_capell) reported
@ring I brought one of your doorbell cameras about 18 months via @amazon. They advised they would replace the item for me after the battery stopped charging.Apparently now they are out of stock and they won’t be getting anymore. I have MS and can’t get to the door. Can you help?
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alice.
(@aliceness) reported
@ring Having trouble with the light on my wired spotlight camera. Are you aware of any known problems with this at the moment?
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Carole Baker
(@bakerboiler) reported
@ring My doorbell notifications are very slow to my phone and chime. Any ideas please?
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pessimistic sports fan
(@SportsStink) reported
@ring In reality, it’s so laggy and takes so long to show you the live feed that it’s unlikely to help at all
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Nils Liedtke
(@Nils_Liedtke) reported
@ring sent an email to your support/help team 4 days ago, nobody cared to respond. Normal?
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Matt Barnette
(@gmbarnette) reported
@ring no problem. Just letting you know in case you want to change it for future customers.
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Matthew Hinchley
(@Hinchley86) reported
@nelehsd @ring Ours is offline and won’t reconnect, says to check internet connection- which is working fine.
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P.D. Petro 🎸🤠🇺🇸
(@wolfthehunter) reported
@ring I am back in now, but when I came back it looked offline, I turned it back on, then off to come in
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Michael Sturgeon
(@doodoohpns) reported
@ring a plastic peice came off my lens and now the picture is all blurry. Googled it and it's a common problem 🥲