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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (30%)
- Online Features (25%)
- Errors (14%)
- App Crashing (13%)
- Website Down (10%)
- Sign in (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 New York City
|
Online Features | 35 minutes ago |
|
Lancaster
|
Device Failure | 2 days ago |
|
Ronkonkoma
|
Device Failure | 3 days ago |
 Shawinigan
|
Sign in | 5 days ago |
|
Charlotte
|
Online Features | 8 days ago |
|
Chicago
|
Online Features | 10 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Follett (@bfollett21) reported@WyzeCam when do you expect the Wyze Doorbell Pro back in stock for ordering? I need to replace my broken @ring doorbell!
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Simon Bellamy (@srbellamy) reported@ring My ring doorbell (at another property). Is showing as offline but can still capture motion events and takes snapshots every minute. Support say it isn’t connected to the internet but can’t explain how I can see images! And they say as it is offline they cannot do anything.
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👑💜𝓠𝓾𝓮𝓮𝓷 𝓒𝓸𝓪𝓽𝓮𝓼💜👑 (@Queen_Coates) reported@ring RING Video Doorbell 3 is saying it is offline. Yet in the app it shows that it has great connection. Even still we rebooted and it still says the same thing. Are there any issues because we had no idea it has been off since LAST NIGHT!
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CaliSmile (@smillie7803) reported@ring is there in outage in Southern California? I have no been able to view videos for almost 8 hours. I rebooted the ring pro. Still nothing. None of my other devices are having issues.
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BigBadJon (@BigBadJon7) reportedHi @ring I heard some people got free replacements of their Gen1 keypad with a Gen2 keypad due to the sound going out issue. I have this problem, no sound on the keypad, but I never got the email for the upgrade. Was this for everyone with gen1 keypad or just a few lucky people?
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Ole Skeets 🇺🇸 (@HammerHead256) reportedWhy do I have constant problems w/ my @ring video doorbell 3? I’m on my 3rd replacement unit. No help from ring other than “try everything again”. I don’t have time 2 stand in front of it for 1.5 hours speaking 2 someone who can’t help me w/o escalating the call. #buyersremorse
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Sailfrosty (@sailfrosty) reported@ring They told me to DM to look good on Twitter but then didn't actually help. They told me to call the same number I had already called and that told me to call back when I got home. Why have a camera to check on your home if you need to be home to access it?
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John CS (@JohnEdCS) reportedHi @ring. I should have received 6 months ring protect with my Spotlight Cam Battery 2 pack purchased from Costco UK. I've set up the cameras but have no option on how to set up the Ring protect for 6 months? Are you able to help me?
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DARKMIRROR002 (@DARKMIRROR002) reported@ring I literally tried to work with you guys and every time you send me a replacement or whatever it's trash flat and simple. Believe me I've been waiting for your company to live up to the expectations that you guys present to the public and I know it works for some and not for other
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Bill Bode (@pizzatime) reported@ring I'm trying to login to my account from airplane WiFi as I keep getting notifications that somebody is at our door. We can't access the app due to an "error". Need help ASAP.
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Anup Chavda (@anupchavda) reported@ring is there an outage on using the app? Can’t even log in using rapid ring or the website. All other apps and sites work for me
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Curls (@curls4thewin) reportedAnother @ring issue, can't view recordings in timeline or history just a blank screen.
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Kelly Chamlee (@Kellyc629) reported@ring If you ring didn't decide to stop working and tell me I'm **** out of luck
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Lee (@LeeHunter1978) reported@ring is there an issue with connection today. Doorbell has lost WiFi connection although chime still ok. When trying to reconnect says “incorrect WiFi password”. It can’t be because the chime is connected and I have re entered the password . Any ideas ????
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Jumphuck (@jumphuck) reported@ring charged me an annual fee and wont give me a refund. I cancelled my service 6 months ago because I sold that house. Even my video history shows camera offline for months. @googlenest
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matt (@MadSolar710) reported@ring are y’all aware that your app is slow and by the time your software processes videos or allows you to go live it’s already too late to see what’s going on. Fix that crap.
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Sailfrosty (@sailfrosty) reportedOMG, @ring customer service is the worst ever. They keep replying but not helping. Why even bother? What a sham.
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Hunter (@H4KST4R) reported@ring I need some advice. Can you help?
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Sailfrosty (@sailfrosty) reported@ring has the worst Customer Service in the industry. They should call it Customer Harassment and Disservice. When I asked for a manager I was told I could speak to one but they wouldn't help me. If you are buying home video cameras, look elsewhere.
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Tonya (@TrulyUB) reportedLooks like @ring is down again I wish they would notify us I checked with other people who have it and it's not working for them either 🤬 will not connect at all
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LAX2PHL (@LAX2PHL) reported@frontpoint has had frustrating service for years, it used to just be bad service communication, now they've applied 2-factor auth to my account without my consent. I'm beyond frustrated. Don't waste your time with these guys, just go to a proper vendor like @SimpliSafe or @ring
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Pontiac005 (@pontiac0055) reported@DARKMIRROR002 @ring Wow I've had my original doorbell in direct sunlight for years and it's not doing that. I do agree that the solar charger is garbage and was barely charging in direct sunlight.
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Chris Arkley (@chris_arkley) reported@ring ring alarm base station has randomly died, won’t connect to network and only showing a red power light - tried all troubleshooting to no avail. Can anyone help? @amazon
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chris schiro (@Schiro1521) reported@ring Terrible experience with your company we will no longer use your cameras. Since the outrage out camera does not work and two separate reps admitted many customers are experiencing this but can only offer a 30% rebate. You caused this issue you should replace it!
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Kevin Pearson (@KevinLeePearson) reported@ring your process to transfer the cameras after a spouse passes is the worst of any company I’ve dealt with. You keep asking for docs that don’t exist and making this process worse than it should be. You’re a doorbell cam and more difficult than the house it’s attached to.
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Paul R. Nash (@paulrnash) reported@notthateric @ring Correction: they've determined that nothing magically bad happened with the power supply after wasting a bunch of my time, so now they can't help me unless I call them and waste more time that way. Fabulous.
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November’s Very Own (@NeverNiceNick) reportedmom was just on the phone with @ring for over 2 hours trying to fix her Ring unused Video 3 that can’t do live view something is wrong with the hardware after figuring that out and saying the device is out of warranty as of OCT20 they offered a 30% store discount 🗑 not cool 🤬😡
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Ralph (@godsfavritangel) reported@VivintHome why does my panel just randomly disconnect? It's not just me, neighbors and friends have the exact same issue miles away? It's bogus and no way keeping me safe. @ring here I come.
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Ole Skeets 🇺🇸 (@HammerHead256) reportedRing can’t help me. They don’t know their product and they don’t care. Don’t be like @ring. Go with another brand of video doorbell.
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Sailfrosty (@sailfrosty) reported@ring They told me to DM to look good but then didn't actually help. They told me to call the same number that had previously told me to call when I got home. Why have a camera to check on your home if you need to be home to access it?