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Ring status: device issues and outage reports

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Full Outage Map

Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

  • 45% Device Failure (45%)
  • 25% Online Features (25%)
  • 11% Sign in (11%)
  • 9% Errors (9%)
  • 5% Website Down (5%)
  • 4% App Crashing (4%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

CityProblem TypeReport Time
Asheville Device Failure 7 days ago
Madrid Device Failure 9 days ago
Chicago Sign in 17 days ago
Wake Forest Device Failure 20 days ago
Calgary Online Features 23 days ago
New York City Website Down 23 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • DaveyAllen54264
    Davey Allen (@DaveyAllen54264) reported

    @ring They sell poor defensive equipment. Kept calling and got the run around. Contacted them again because of the post here and they what to take care of it. Just more lies and ru around. Now they are saying they don’t work in all weather conditions!!!!!!

  • Duch3s5
    Michael Gardner (@Duch3s5) reported

    @ring can you please stop shoving the AI **** down our throat. I do not need to see the notification about my trial for AI description being expired every time I open the app. If I wanted that feature I’d sign up for it. I’m about to just go with a different company at this rate.

  • Afreemindisbest
    FreeMindBill🤷🏼‍♂️ (@Afreemindisbest) reported

    @ring I noticed my address is incorrect on my app. It shows a different area with the same street name. However when I try to change it I am told I will have to leave assisted monitoring. Is this the paid monitoring or something different. Hope you can help. 🙏🏼

  • _TommyShane_
    Tommy Shane (@_TommyShane_) reported

    @ring customer service is terrible. Bought a new device only for it to stop working under less than a year. They send a refurbished one that stops working and the best they can do is advise us to purchase a new one and offer us “25% off” #trash

  • oab
    Obleo A. Beck (@oab) reported

    @ring omg 😡 could you please stop 🛑 sending nonsensical messages in the ring app that have nothing to do with home security! WTF! 🤬 This A.I. nonsense is annoying snd off topic!

  • Its34Again
    Scotty J (@Its34Again) reported

    Day 21 of @ring STILL not fixing an easy iOS Widget problem even though they pretend they’re working on it. They literally don’t care, do they!?

  • richgjaci
    Misses microwaving fish in the office (@richgjaci) reported

    @HDCares @HomeDepot Sunnyvale CA Kifer Rd store couldn't help with @ring cameras. It was self service but I couldn't get to any of the product as it was in a cage . I even showed the staff members the product and its location in the app and still couldn't get any assistance.

  • Pet_Active
    Pet Active Ltd (@Pet_Active) reported

    I’m so impressed with @ring customer service. My doorbell is a couple of years old and stopped working on the weekend. Never had a problem with it. @ring sent me a new doorbell to replace the old one. What amazing service. Thank you!!!

  • Jack_Blast194
    Jack Rabbit (@Jack_Blast194) reported

    @ring because your software notices trigger words and will automatically delete the post. I posted about a homeless guy walking in a park near a playground and you deleted the post. No profanity at all. Just a warning to my neighbors and your system deleted it. **** you.

  • naybrown86
    Renee Brown (@naybrown86) reported

    @ring As a security business is really weird that I cannot reconnect my cameras to wifi when I am not home. Thats when I most care my cameras are online. To fix I have to share my login information with a friend willing to go to my house. Awful security design.

  • FirstAuntyJebus
    Gordon **** (@FirstAuntyJebus) reported

    @LindyQ2222 @ring And also a gun. Imagine only having a shovel to defend yourself with when he breaks down your door and walks right in... because that's exactly what happened next to the home owner.

  • Liberty17673683
    LiberteaIL (@Liberty17673683) reported

    Called .@ring and got ******* AI...said I want a person. Then I get some foreigner who I can't ******* understand. Told him I can't understand . He says wait a minute. Comes back and says wants to help. I said, I don't want to talk to you. I can't understand you. Get rid of your Ai and foreign customer service, because it isn't helpful

  • seancfox
    Sean Conrad Fox (@seancfox) reported

    @ring changed my network and now can’t connect my doorbell. Spoke with reps and they weren’t able to help. Any help would be great.

  • zDevilWearsNada
    Natti Nada 💋❤️‍🔥 (@zDevilWearsNada) reported

    How scary is it to look through your home surveillance “safety” camera & see items missing/ disturbed in the view but no recording of how it happened? @ring I updated my app and still this **** is missing motion. On a dead end street. Please explain yourself.

  • YolandaNYCDiva
    Yolanda Olivia Byrd (@YolandaNYCDiva) reported

    Most times I attempt to view my @ring Safety Cameras I get error messages cause the robbery rings that Friended me are viewing & ILLEGALLY INVADING MY PRIVACY Even with Small Children in PLAIN VIEW being Normal. YES These are SUPER SUPER UNDERGROUND CREEPS & PREDATORS. Read dockets Complaints & Proof in Union County NJ

  • Its34Again
    Scotty J (@Its34Again) reported

    Day 22 of @ring STILL not fixing an easy iOS Widget problem even though they pretend they’re working on it. They literally don’t care, do they!?

  • Thejcunderwood
    Josh Underwood (@Thejcunderwood) reported

    @Ask_Spectrum @ring Can one of you please help me? I’ve had a working Ring doorbell for a while. I just got a new Spectrum router. Every device connected to the new router immediately (network named the same) except the doorbell. I’ve spent at least 4 hours on the phone with you two. Ring says the firewall needs to be lowered. Spectrum says they can’t adjust it. My old router had to have only WPA2 selected and I’m told this can’t be done with this router. Basically now Spectrum said “Talk to Ring and let them know that you can’t get a dedicated 2.4 network or control the security” and Ring said “Adjust the security or get a new doorbell”. Can someone please help? Give me a list of compatible doorbells with Spectrum or doorbells that Ring makes that will connect if you can’t isolate the security setting.

  • jenannrodrigues
    Jen Rodrigues (@jenannrodrigues) reported

    @ring our ring cameras for the front door not working correctly. Not picking up when people near our driveway.

  • HarryGundecha
    Harish Gundecha (@HarryGundecha) reported

    @ring Unfortunately the customer support agent had no additional information for the delay in processing the order nor did he give me any option to escalate this issue

  • DVA1D23
    David (@DVA1D23) reported

    @RhysSullivan I want to get rid of our @ring POS products so bad

  • IetsG0Brandon
    James G (@IetsG0Brandon) reported

    @ring are your servers down? dod you not pay @awscloud ? why am I paying to not connect to my system and for you to say " its our fault " ? too busy counting your billions? what ********?

  • Yatusab3ss
    Ranting101 (@Yatusab3ss) reported

    Dear @ring how can I verify my phone and computer after changing the password if I can’t log in and create a code? If I’ve only logged in from my phone and it keeps saying I need to regenerate a code that it’s not giving me through email. HELP!!!!

  • philjonestri
    Philip Jones (@philjonestri) reported

    @ring Just had an hour of my life wasted. Both Chat and Phone Customer Support couldn’t help. All they kept telling me to do was all the things I already tried. I am a literate person. I can follow instructions but when they don’t work I need your help … didn’t get any!

  • gbrook37
    Gbrook (@gbrook37) reported

    @ring They must of been the lucky one that ring did not have a system failure as when I got broken into they did so no evidence to be obtained. Opened a case no one coming back and today shortage of staff to deal with customer

  • cepalogix
    Eric - cherche la logique (@cepalogix) reported

    Hey @ring Your solution dorsn’t work anymore for reconnecting an existing account on an iphone with the very last patch - and your latest version. And the additional problem is that if we try to declare a bug, we only get AI generated bullshit without capability to warn you…

  • KristyM03508044
    Kristy Moore (@KristyM03508044) reported

    @ring is there a way to speak to a human? I need help!

  • WGundryRE
    Wendy Gundry (@WGundryRE) reported

    @ring I have never ever had such a bad experience. I just bought these cameras and you can't connect to my account. Return and would never use you again after over 5 hours on the phone of wasted time with you today. #ringdoorbells #ringcamera ring sucks

  • chromedome21
    Chromedome21 (@chromedome21) reported

    @ring Your link to DM will not let me DM you so I cannot send screenshot of health page. Below is the problem I am having.. Ring doorbell just recording static/white noise on recordings and live view. Done everything required to check settings, rebooted (+hard reset) doorbell.

  • moviesplusgames
    The New Release Guy (@moviesplusgames) reported

    I'm pretty sure someone at @Ring is telling people what's going on with my camera footage or some other ****. Sure seems like it. Maybe get a different company. Nobody knows certain **** about my cams but me, but the neighbors sure seem to. And when I'd make complaints, the Ring outreach team or whatever it's called would constantly try to contact me and their reps would all have obviously black names, and my neighbors are black, so... Not hard to fathom in this age, especially when employees got caught looking at video (and this was before that story broke. I've had Ring for years now).

  • RhysvW_ZAR
    RhysvWZAR (@RhysvW_ZAR) reported

    @ring why MUST I miss all of my calls. All of my notifications EVERYTHING. SERIOUSLY WTF