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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (28%)
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Device Failure (21%)
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Sign in (18%)
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App Crashing (15%)
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Errors (10%)
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Website Down (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 New York City |
Sign in | |
| Elk Grove Village |
Website Down | |
| Somis |
App Crashing | |
 Manchester |
Online Features | |
| Gloucester |
Sign in | |
| Bognor Regis |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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DoctorGameRepair
(@GamingWithNep) reported
@ring day 3 (4?) of issues. Your alarm system is reporting offline now. It keeps bouncing from Wi-Fi to cellular to offline then back on. Has done this 3 or 4 times since last night.
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DoctorGameRepair
(@GamingWithNep) reported
@VinnieRAF21 @ring It’s down again. Getting ridiculous.
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Neilby70
(@Gooner_70ns) reported
@ring hi Is there another outage issue A few days ago the apps and live video stopped functioning Looks like it's happened again?
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Pedro Palayok
(@areacode778) reported
from
Edmonton, Alberta
@ring please fix the text verification on your app. Im not able to receive verification
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robert smith
(@dancastree6346) reported
@ring you still cant read english ! there is a problem with your servers or the video would be working so shut up about dm ( you are like a stuck record dm,dm,dm, ) and dm your techincal team instead !
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Tuinjie
(@Tuinjie1) reported
@ring need help, Ring Video Doorbell 2 stopped working now have solid white light, tried all recommendations, incl 15sec setup reset, battery fully charged and wired but nothing fixes problem
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Dark Blue Monkey+
(@DarkBlueMonkey) reported
@ring So don't worry about trying to solve my issue. Please just add a +1 to the number of people whose doorbells take five to ten attempts to connect, if at all, especially just after a notification, like you have to wait for it to go back to sleep before trying to connect back.
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Chance Austin #resist
(@ChanceAustin10) reported
@ring I sent you a DM. You clowns sent me a ANOTHER useless link to the f*cking guidelines instead of actually looking into the problem. So I'll make it simple: YOUR APP BLOCKS MY POSTS ASKING MY NEIGHBORS TO BRING ME MY MAIL THAT THEY RECEIVED BY MISTAKE. Is *THAT* clear enough?
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Nasir Malik
(@nasir_malik) reported
@ring why are we having issues with loading the app once again today please resolve this issue.
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Hammy Havoc
(@hammyhavoc) reported
@DarkBlueMonkey @ring I get the same problem. Doesn't seem to matter what OS the device is used, same issues on Android, Windows and iOS. For the price paid, it should be bulletproof. Used to work great a couple years back, but ongoing updates and bloat seem to have made it horribly flaky.
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Jerome Mouse
(@Vandalyzm) reported
@ring please explain to me how because of a mistake in troubleshooting I just experienced that my doorbell is now broken. But because its not under warranty any longer...I have to pay for a new one? And all I was offered for the mistake was a 35% off code?
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zkam
(@zkam) reported
@ring WTF is going on with your website? The Windows Ring app won't connect, and trying to access the website results in the one line error "not acceptable"
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robert smith
(@dancastree6346) reported
@ring you clearly can't read english ? my device is NOT the problem ! the problem is ring servers !now dm off and fix the servers !
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Tor
(@EmporiumofTor) reported
@ring Somewhat disappointed with my ring floodlight pro. Keeps going offline. Internet is fine. Probably wasted my money?
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Jeff Scattergood
(@jeffscattergood) reported
@ring it is now the 13th of December and your Christmas themed door chimes are still not working. What gives?
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VinnieRAF
(@VinnieRAF21) reported
@ring My Ring Devices keep going offline your end.
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YBME2
(@ybme2) reported
@ring hello. My ring is online but I have zero motion alerts or history. Is app down?
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Pete Vidovich
(@PVidz) reported
@MJK_XXI @ring Slide into the DMs Mike! For some free ****!!!
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poppy
(@poppy_matthews) reported
@ring hi the app is very slow and I can’t use live view
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Susan Shortino
(@Mamashorts0928) reported
@ring …worst customer service experience ever!
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DoctorGameRepair
(@GamingWithNep) reported
@__MissV__ @ring Servers down
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Pedro Palayok
(@areacode778) reported
@ring im on the phone for an hour now but they cannot seems to see the root cause of this issue. my phone number matches and I am trying to change to authenticator ap but no luck
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Charles McCloud
(@GXPSS) reported
@ring Next time there's an outage, first notice should be to your customer service & social media teams so they quit wasting customers' time and causing undue worry by telling everyone to DM for help. You knew that could not help but yet that was the response for hours.
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Nicola
(@Nicola16716091) reported
@ring Hi, my live view isn’t working and I’m not receiving motion notifications! Help please.
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Kira Martin
(@kirajane_1988) reported
@Special_K_17 @ring Good luck, I’ve been trying to get this issue fixed since the beginning of December. Nearly 2 weeks and still not sorted.
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Hammy Havoc
(@hammyhavoc) reported
@DarkBlueMonkey It's okay, I've had the doorbell notification for couriers hours after they've been and gone. Not sure why @ring needs routing via AWS when it could go via the LAN whenever possible. Reliability is extremely poor these days. Mulling over switching to a LAN-based solution.
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Shannon Shields
(@ShannonBowley21) reported
@ring What horrible customer service. Our Chime pro went bad a new one was sent and that too is not working - diagnosed by Ring tech support. Now they are telling us they can't replace it for 5 to 8 weeks. GREAT JOB RING!
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K
(@Special_K_17) reported
@ring my Christmas tones aren’t working. Help! I’ve reset it and changed it to different tones and come back but nothing.
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Teaguy
(@Teaguy661) reported
@ring my service continues to be down for several hours now. I DM you 2 hours ago. No response.
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Ally
(@Allaycat23) reported
@ring I’m getting mad I ordered my ring on 11/29 and it hasn’t shipped wtf! This isn’t cheap and your customer service is no help… is there anyone who does their job?