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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (28%)
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Online Features (22%)
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App Crashing (16%)
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Errors (14%)
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Website Down (10%)
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Sign in (9%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Waterford |
Device Failure | |
 Frankfurt am Main |
Online Features | |
 Bristol |
Errors | |
| Willimantic |
Device Failure | |
| Huntley |
Errors | |
| Grimsby |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Tony Mann
(@LuckyGonk) reported
Well after 2 years of low use my @ring Pro doorbell suddenly died, no power on. PSU tests ok so it's the doorbell. Not amused at all and for a premium product terrible longevity, no more Ring for me
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beny
(@benylevy) reported
@ring Also, the solution by @ring to neglecting to tell your customers that there's a non-replaceable battery that will go bad seems to be eventually offering a discount on a new one that is pretty much the same as what one would get on Prime Day.
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B.
(@B_GOMEZ5) reported
Gonna throw my @ring doorbell in the trash this thing won’t connect to the internet anymore
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beny
(@benylevy) reported
@ring Take some responsibility, deal with the fact that you didn't disclose that the batteryless device has a battery that goes bad, do the right thing about the fact that your device craps out because of it even if it has power, and be a good company.
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Christopher Puleo
(@sprinter4883) reported
@ring My wired floodlight camera is offline. When I added it back it went offline in the middle of the update.
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Sometimes I'm Interested
(@nowthethingis) reported
@ring the neighbors feature on my app has stopped working. I uninstalled and reinstalled the app and it is still at not working. Do you have a fix?
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DoubleG
(@DoubleG89498449) reported
When @ring technical support sucks trying to troubleshoot a Chime but while waiting on a long hold for a Level 2 tech you figure out the problem & resolve it yourself after they told you it was fine and no problem. WRONG. 2nd Chime Pro was offline & Chime was indicating a fault.
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IamBob 🌱
(@BrunsBob) reported
@ring How about fixing the tiles will not refresh thing once again please. I have 7 cameras and none of the tiles will refresh using Pixel 5G stock newest Android version. Yes we've had this problem before... TIA
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Geni Venable
(@g_venable) reported
@ring But it’s installed on the wall. That’s the whole problem I raised initially. Is my only option to uninstall it to gain access to the QR code?
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Jack “Load-Balanced” Bremer
(@jackbremer) reported
from
Richmond, England
@ring Well, fix it, stop having two apps, and I’ll buy your alarm system. Fair?
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broccarter
(@broccarter) reported
So, I’ve called and talked to @ring 4 times today and they still@have not solved the problem. For a technology company they sure don’t have the crap together. @jamiesiminoff is this company working like you want it to?
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Tatan Ferrada
(@TatanFerrada) reported
from
Padre Hurtado, Región Metropolitana
@ring Hi, i need assistance. I have a solar charger plugged on my ring doorbell 3. Happens that for sone reason my doorbell stopped showing that it is actually connected. Can you help me?
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🇨🇦Ｒｏｎ░Ｊｏｎｅｓ🇨🇦
(@Penrhos88) reported
Well...@ring gave me some help with my video doorbell in mid-April, and it worked for about 3 weeks. Now the damn thing won’t hold a charge and is back to being a useless eyesore at our front door. I hate my Ring doorbell!
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beny
(@benylevy) reported
@ring This does not seem to be true, @ring. What I've experienced is that you do not want to solve this problem. What you'd rather do is literally ignore the fact that you sold this as a wired/no-battery solution and tell me that it's old and so the battery not working is my problem.
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Drew Schweinfurth
(@That_Drew_Guy) reported
from
Chicago, Illinois
Hi @ring I bought a Doorbell back in 2016. Gifted parents, never opened the box. They gave it back as a gift for my new home. Tried setup, no dice. Contacted support, they said it is not supported and I could only get 35% off a new one. So your products only last 1 year? #garbage
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Jack “Load-Balanced” Bremer
(@jackbremer) reported
@ring Shall we fix this then, Ring? You have a tech-savvy customer giving you feedback here.
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Bob Sack
(@robertsack) reported
@ring Disappointed that my @ring floodlight cam is defective after 19 months of use. Customer support was good in isolating the issue but it is beyond the pale that a $249.00 device fails and the company won't replace it. They did offer a 35% promo code but please. #quality
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beny
(@benylevy) reported
The design flaw in the @ring Video Doorbell is making my doorbell useless. Almost as useless as your customer support. When you can't help, you put me on hold and transfer me to someone else? Then make me go through troubleshooting steps that don't help, but w/ someone else?
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genz
(@ZltdC) reported
@ring why after 3 calls - 48hrs later am I still waiting for a call to replace your **** doorbell that’s stopped working. SORT THIS **** OUT
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Tony Lucas
(@tjclucas) reported
@ring I recently purchased a v4 doorbell but the email link for an additional faceplate doesn’t work, the code doesn’t work either if I go directly to the store. Can you help please.
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Jassi Singh Panesar
(@Jas5ii) reported
@ring Hi team. My ring bell does not give out notifications on our phones. The app settings are enabled for notifications. At first maybe it was an update or a glitch but now especially in evenings when I return home, my motion doesn't trigger on the app. Please help me on this?
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alberto
(@albertgc82) reported
@Ring never again I'll buy a product from you and I'll do everything so people around me knows about my experiencie so I can help them to avoid this issues with your products
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Jeff Bell
(@4WhomJBellTolls) reported
@ffb_victoria I just took down my kid’s picnic table and it made a loud pop. Waiting for the @ring gunshot notification.
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Jeff Floyd
(@youcandomore1) reported
hey @ring ... i have been on hold for 45 minutes waiting for help... they said it would be under 10
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Verified 1 Good Guy!
(@LAmaleCA) reported
@ring human trash belong in prison
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D Brown
(@DBrown97640147) reported
@ring you need to know the law. If you let anyone in you know it’s thieves. I think you are letting people in? Allegedly someone is. I am missing stuff. How do they get in? If they call you and you let them in it’s a thieve. I am giving you a chance to fix your security system.
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Ruben Plays
(@Ruben24_7) reported
@highatdisney @FatKidDeals @ring **** i missed this, what tab did it pop up in, can't find it?
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Avani
(@avanigavani) reported
The @ring app on Android is hot garbage. The instability of the app is making me reconsider a different home security system
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beny
(@benylevy) reported
@ring "We at @ring take your problems very seriously. So if you have a problem, go buy a new one so we don't have to deal with it. And don't even bother calling us. In the end the aggravation of calling our "we don't care" customer service will be for nought. But don't worry...."
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Kennyjohn
(@kennethjbasta) reported
@ring my front doorbell#2 has been having issues going to live view or even updating the view on the app when opened I think the camera is going bad