Ring status: device issues and outage reports
No problems detected
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Full Outage Map
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (60%)
- Online Features (20%)
- App Crashing (10%)
- Errors (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Newham
|
Device Failure | 11 days ago |
 Port Orchard
|
Online Features | 1 month ago |
|
Morecambe
|
Device Failure | 2 months ago |
|
Greeley
|
Errors | 2 months ago |
|
London
|
Device Failure | 2 months ago |
|
Manchester
|
Device Failure | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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julie (@julierawlings) reported@ring my wifi is fine all other devices and the tv work fine… why does your door bell and chime device suddenly have a problem? Only your device i rang my provider it is actually a you problem which is now a me problem
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Lisa M (@higgs_623) reported@ring Just replaced my spotlight camera that just quit with/newer model—it’s terrible. Why did you change design of the battery door to a twist instead of keeping the button drop down door!! It’s a real pain to get off & back on. And you changed to mount so I can’t use that 🤬
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Mohaaa (@Mohhaaa95) reported@ring No mobile push notifications on any device (Android + iOS). Web notifs work fine, videos record OK. Tried: logout/login, reinstall, all settings checked. Support refuses to escalate. Server-side push token issue. Please help.
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Yan (@indie_yan) reported@ring why are ring doorbells so bad?
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Sabrina Bucci (@sabucci_84) reported@rominiti @ring I had an app update yesterday on iPhone, version 5.107.1 it fixed the issue!
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C™🇺🇸🇵🇭 (@citizen_ian) reported@ring you guys have the worst customer service in the world. The lens cover that’s supposed to protect the lens fell off, which isn't supposed to happen, and therefore makes the camera defective. And the best you can do is give me a 35% discount for me to spend $ to replace something I didn't break. Do better.
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BetweenTheLines (@visionfaded22) reported@ring are ya’ll having a system outage or something ? Your app is bugging out bad. Saying no subscription and the dates are all messed up. Have an active plan till 2027 but it’s not working or showing.
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Alexi atherton (@Alexi2088) reported@ring Thanks for the reply. The issue isn’t a lack of information, it’s that I’ve already spoken to advisers on three separate occasions and each call was terminated before my issue was resolved. I’ll send a DM, but this really shouldn’t have taken a public complaint to get assistance.
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Yolanda Olivia Byrd (@YolandaNYCDiva) reportedMost times I attempt to view my @ring Safety Cameras I get error messages cause the robbery rings that Friended me are viewing & ILLEGALLY INVADING MY PRIVACY Even with Small Children in PLAIN VIEW being Normal. YES These are SUPER SUPER UNDERGROUND CREEPS & PREDATORS. Read dockets Complaints & Proof in Union County NJ
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Pengy's Girl (@PengysGirl) reported@Amanda234712 @ring Is that due to a problem with Ring or because you all wanted it offline?
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Graydon Swedberg (@g_swedberg) reported@TheAngryCaptain @ring I've got a big hammer bro. Can fix most issues.
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Matt Lieber (@mrlieber7) reported@ring I need you to know your company policy on bad devices is terrible. My second ring camera stopped working and I was told I’d have to buy a third one because it’s been 4 months out of the warranty. I get it the first time but a second. I’ve canceled my subscription. Do better
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HeIsRightAgain𝕏 (@HeIsRightAgainX) reportedThere is nothing more insufferable than ordering @ring products, having the shipment arrive without the key component, calling customer service (apparently in SE Asia)...encountering an accent so thick it's not understandable (and I've traveled to SE Asia frequently on business), and trying to resolve the issue, being told the phone number on your profile is not in their system, and the phone number on your order (same number) is not in their system, but that the order number IS, but that is still not sufficiently identifiable. Thank God I recorded the call.
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Shaun 'WHUFC' McCarthy (@ShaunMcCarthy90) reported@ring @ItsMikeTwitch its clearly something wrong your side as i see alot of people losing connection all the time now reporting the same problem!!
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J.perspectively (@Jperspectively) reportedI cannot be the only person having all these problems with @Xfinity I swear I need to just switch over to @Ring @XfinityHome I’ve been trying to reach you for a month. My equipment is not working. Is this still your phone number 844.382.9363 ❓
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Nanabozho (@SaltyRiverWater) reportedMan, @USPS has a serious problem. I mailed a sealed box of cards back in April. Box was never scanned so I opened up a Missing Mail Search. Yesterday, after 6 weeks, I get a notification that it was delivered. Reached out to the buyer and let him know. Buyer provided @ring video showing that no delivery was made. @USPS where did this package end up?
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Ruth Hall (@RuthHal84018141) reported@ring fix your Neighbors App! We are tired of people sending messages at 2am about their internet not working. It's not a Safety concern, and there's no way to report people who do that. They treat it as a chat feature.
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Louis (@LouisFerreira) reported@therealDeFlock @ring @HomeDepot wtf is that…
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George (@gigmcdonough) reported@ring I only need a replacement part. If Ring can't provide the part needed to fix my device, they should replace the unit with a comparable upgraded model at no cost. Customers shouldn't be penalized because parts are unavailable.
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Jessi Laurèn (@PBM_Pretty) reported@YaBoyHagg @ring I thought it was just me !!!! I hate that what if it goes down the day yall wanna bs with my damn security system it’s insane !!!!
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Maze (@MAZEHUD) reported@ring has got the worst customer service ever. The reviews speak for itself. Look at the X replies. Also, look into your Privacy rights you. Very concerning!!!
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Davey Allen (@DaveyAllen54264) reported@ring I despise this company they don’t make it easy for anything. I had to change Internet service now they want me to take all the equipment down to reset it I’m disabled so I can’t be doing that. They don’t make anything easy and they don’t care. I am so sick of this
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Scarfie1 🐎🐾🐾🐕✈️ (@Scarfie1) reported@abzpaul @ring Wow didn't know badgers could run that fast always thought of them as slow creatures!!
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Brad Wethington (@bwethbrad) reported@ring You failed me. Five cameras, Premium Legacy with Alarm Professional Monitoring. When I needed you most, I have no video. I've got years of cat videos and random cars going up and down my street, and yet the one time I NEED these videos they're not there!!!
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MaryWV (@MaryWVwv) reported@amazon @ring Amazon needs to fix this absolutely crazy huge blunder! Do you need a dictionary?
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jimbo (@jimbojames1) reported@ring nothing to bring, your product is trash.
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Sabrina Bucci (@sabucci_84) reported@eddy_3y4 @ring I had an app update yesterday on iPhone, version 5.107.1 it fixed the issue!
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Sabrina Bucci (@sabucci_84) reported@Roentgenguy @ring I had an app update yesterday on iPhone, version 5.107.1 it fixed the issue!
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amanda (@amandac46) reported@ring the doorbell is offline. Has power rebooted router still not working other ring camera is fine.
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Williams fam🐊 (@Williamsfam7) reported@ring @A24 Your customer service is terrible!!