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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (24%)
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Online Features (20%)
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Errors (16%)
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App Crashing (15%)
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Website Down (15%)
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Sign in (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Arnhem |
App Crashing | |
 Los Angeles |
Online Features | |
 Reading |
Device Failure | |
 Velbert |
Errors | |
| Birmingham |
Online Features | |
 Mumbai |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Wahidjon
(@wahidjon) reported
@ring Horrible customer service has not resolved my issue . Spoke with 5 techs, been having issues for over a month
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Southern Doc
(@cognac62) reported
@ring “Try rebooting device from app” FAIL. I’ve never had a reboot attempt fail. Won’t even reboot. Must be a crap device I bought. Every fix is a FAIL
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Tyye 🌐
(@thatssotyye) reported
@ring When answering a doorbell in a car (as the passenger) connected to the sound system through Bluetooth. After answering a call, it tanks all music playing and it’s just silent but still running. Only way to fix it is by switching the car off and on.
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KaiserSnowse
(@KaiserSnowse) reported
@ring when will fix your software to allow for remote reconnecting? Storm knocked out two at my Airbnb. Had physically drive to restart. I understand other brands have fixed this. When will you?!
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Pee Wee
(@_Pee__Wee_) reported
@ring app is down, app won't open, cant update. #ringisdown
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emt 626
(@emtp556) reported
@ring my real ring story! My ring goes to idle most they have no solution how to fix it but we can sell you a new one... ummm NOPE!! NO THANKS! CANCELED SERVICE GOING ELSEWHERE!! PEACE OUT RING DING!!!
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TwittahSucks
(@TwittahSUXX) reported
Bought ring alarm and sat on shelf for a bit unopened and go to install today and they say it’s defective and no warranty and I’m **** out of luck never using @ring products again
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Astrid Bidanec 🇺🇸
(@AstridBidanec) reported
@ring your customer service is THE WORST EVER!!!!!
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KaiserSnowse
(@KaiserSnowse) reported
@ring due to storms, 2/4 cameras are offline. I am not physically present. I have remotely rebooted my WiFi. How can I remotely reboot my cameras? I only see in person options.
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Reeve
(@reevester) reported
The @google Nest Doorbell (Battery) is one of the shittiest products ever made (don't even get me started on @GoogleStadia). Does the team even test the crap they peddle? Mediocre battery life and terrible performance even when plugged in. Looks like it's back to the @ring for me
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Olivia Anne
(@OliviaAnne) reported
@ring Want mailbox sensor. None of my echo or echo show devises would work. I bought a Ring Bridge. It will not locate my Ring network, just my personal wi-fi. I have Ring professional monitoring; the Ring Alarm Base Station network does not show in my wi-fi list. HELP?!
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Wahidjon
(@wahidjon) reported
@ring I bought the alarm pro and had an issue with built in eero and ring passed me to eero, eero passed me to Amazon and Amazon passed me to ring. How frustrating
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Wahidjon
(@wahidjon) reported
@ring Ring has become an evil company who is all about acquiring new customers and treat their current customers like ****. I have had an issue with the alarm pro for over a month and they haven’t resolved it
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Javelin Sam
(@javelinsam) reported
Hey @ring my video doorbell has stopped recording sound. All the settings show it should be but it is completely silent on videos. Any help?
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Wahidjon
(@wahidjon) reported
@ring Don’t buy. I bought the alarm pro and had an issue with built in eero and ring passed me to eero, eero passed me to Amazon and Amazon passed me to ring. How frustrating
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Andrew Hackeson
(@ahackeson) reported
@ring ordered a ring sensor in the middle of July and heard nothing since! Tried to reply to invoice and no reply. Can someone @ring help please. Thanks
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Elise
(@PartyMcCarty13) reported
hey @ring looking at your play store reviews, I'm not the only one having this major fatal app issue after updating. any plans to fix or respond, or are we all just supposed to continue paying for this service without actually having access to the service???
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Mario Sanchez
(@MarioSantaClara) reported
When running maintenance @ring does not record motion. @ring lacks the redundancy to cover this hole and leaves customers vulnerable. They cannot confirm how often or for how long this vulnerability lasts. Shame on @ring
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Cactus rider
(@Cactusrider1) reported
@ring Simple security, hmm. Know what would be simple not having to jump through hoops when you get a new phone. What if your phone was broken, that never happens. Thanks for making things take needlessly longer under the guise of security.
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Baghdad Bob / Reality Czar
(@BaghdadBobCzar) reported
@ring Why do you charge the same amount per year for a camera and for a chime? Chime uses zero resources - no storage, etc. Fix that.
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stacy
(@miiissstacy) reported
Yo @ring i need help generating a code and don't have access to a previously signed in acct
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Pee Wee
(@_Pee__Wee_) reported
@ring I did no help
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kurt Savoy
(@kurt_savoy) reported
@ring this ring 3 doorbell sucks!!! Any way to get my money back? I've never had something go offline so often!!!!
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Miz RoMo.... tetchy but nice as pie
(@ros10040603) reported
@ring How long does it take for the camera to start recording? My ring doorbell can clearly see my driveway yet the ups man is already out of truck when camera starts…..very slow!!
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Jessica mikes
(@SupremeSwagguh) reported
@bassmanbish @ring It's terrible that they consistently do this without cause. If you think your account was wrongly hacked due to spam links I advise reaching ANDRIANCRACK on Instagram so he can quickly get your account reinstated back, like he did for me. Support here is completely useless.
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SteveP
(@SteveP75) reported
@ring @ring_uk A massive mistake by you for closing down Rapid Ring app. Normal Ring app takes for ever to open when on a low signal 4g mobile signal. It’s so slow & most the time the camera doesn’t open up
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The Drunken Magpie
(@DrunkenMagpie) reported
@Ring Just stopped working again and now a safety report! Screw that. Just fix your connectivity issues.
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Petronela
(@PetronelaUK) reported
@ring Congratulations on having the worst team based in Philippines-1 hour on the phone to get the right security screws for our camera and achieved absolutely nothing: they do not know what they are doing but my gosh, how pompous and patronising are they!!!! Bad Ring!!!!!
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Stacy McAnulty (she/her)
(@stacymcanulty) reported
Hey @ring After answering a thousand questions on the phone, I was never connected with a human. Please help. Your device is no longer working
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Matt Bishop
(@bassmanbish) reported
@ring I can't update my Ring Protect Basic plan payment details and can't verify my account login (it's a longish story). Please can you contact me to rectify this. Many thanks.