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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (25%)
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Online Features (23%)
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App Crashing (18%)
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Errors (14%)
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Website Down (12%)
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Sign in (9%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Frankfurt am Main |
Online Features | |
 Bristol |
Errors | |
 Willimantic |
Device Failure | |
| Huntley |
Errors | |
| Grimsby |
Device Failure | |
| New York City |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Louise
(@Louise63544316) reported
@ring It's not on it's not working it's not connected so looking at device heath won't help
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Louise
(@Louise63544316) reported
@ring my chime has gone offline and won't come back on? Internet is fine but it won't even re load
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Dean Wiseman
(@WiseMade) reported
@ring With all due respect I've had this camera for a few years, worked fine until you guys pushed an update to it, I called support a dozen times, they can't fix it. I'm tired of wasting time adding & removing it, trying to get it fixed. I'll never buy another ring product again.
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Martin Badke, CJL 🌎 🍁 🗝
(@lauxmyth) reported
Called customer service with @ring and the worst possible sound quality. I guess you want to save bandwidth on your VOIP but gads that was a mess. English was not his first language did not help but I can make that work if the phone works.
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Jay Murray
(@RealJMurray) reported
@mislukt12345 @ring It's only a waste of money if you are technically "challenged"... Been using Ring for years in multiple residences without issue. Ring rocks!
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Eric S
(@Eric_S67) reported
@ring why should I recommend your door bell camera? I've owned it for only about six months. But every time we have a power surge or quick blip of an outage. Your product can't reconnect to the network. I have to disable the 5g wifi do a reboot and then reconnect the ring.
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clycans
(@Clycans88) reported
@ring Dont buy the ring. I bought wone it worked fine but I forget to renew my membership! Now they have no record of me at all so it is worthless!!! 200 bucks down the drain thanks Cosco and ring!!! UGGG
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Dean Wiseman
(@WiseMade) reported
Dozens of @ring Spotlight camera owners having issues with light not turning off (only at night) after being triggered by "motion". Having same issue called support, he did some "checks" says motion sensors is broken, tries to sell me a new camera. Not passing the smell test. #bs
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Paul R Robbins
(@probbins) reported
Anyone else having sudden problems with their @ring doorbell connecting to WiFi? Nothing changed on the @geteero wifi and all other devices, cameras have no issue. Tried changing the battery and same issue. Just keeps connecting for a moment and then disconnecting.
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It’s Me - Scuba Steve
(@Me_Scuba_Steve) reported
@ring No problem.
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eero
(@geteero) reported
@ianbennell75 @probbins @ring I would unplug the eero and modem for 2 mins then back in. If that doesn't work, try holding down the reset button until the LED on the eero flashes yellow then release the button immediately. There should be a short reboot cycle then the eero LED will go solid white. Please D...
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HHN POPPA
(@PoppaLlanes) reported
@ring It's crazy how nobody from customer service from "Ring" help you get into your account, even if you give them your info like your email. My ring has my old phone number and they can't even change that. I had my account on my phone, phone broke so I changed phone and number.
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Indiana Walkingstick
(@outspokenkills) reported
By the time @ring let's you know someone was in your yard, and you pull up the camera. It's been 5 minutes, they already got your **** and left... or you're dead cause they was coming in. Sad and scary all at the same time.
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Paul R Robbins
(@probbins) reported
@ianbennell75 @ring @geteero My issue ended up being one of my eero devices. After a reboot, all good.
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Simon Hurr
(@SimonHurr1) reported
from
Grays, England
Just had an excellent #customerservice experience with @ring - my doorbell had gone offline and was not working. Within a few messages they had my doorbell up and running again. Others could learn a lot from this level of 1:1 customer engagement
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Michael Strong
(@Icewolfe) reported
@ring having continuous "Ring App has temporary connection issue" what's going on with the app?
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KC
(@kathy_marie19) reported
@Sears I still haven’t got the help I need with an online order. Yes, I’m past the return window, but all is pointing to me being sold a #counterfeit @Ring doorbell. Ring says contact the seller, seller refuses to accept its fake. #help
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Nerd Headquarters
(@NerdHQ4U) reported
Don't ever buy a Ring doorbell camera because they are worthless pieces of ****! Total ******* garbage that hates the user! Zero usability function! @Ring
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Neale Duffy
(@duffy_neale) reported
@ring I have cancelled my plan. No point having a system where you have to turn notifications off as so many domestic animals ect are detected. Having a decent system that can differentiate between a cat and human is a start. No I won’t DM. Or call. Fix your product.
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It’s Me - Scuba Steve
(@Me_Scuba_Steve) reported
Has anyone found they’ve been having interference issues (or similar) with @Ring devices and @tplink Tapo devices? Doorbell3 keeps going offline. Think it may have started when I installed a few smart sockets. Thanks. #technology #hometech
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Andrea
(@AndreaShadduck) reported
@ring and they sent me a new device that I could register under myself that he won’t have access to and it will help to keep me safe. I cried after this phone call. Ring could have said oh well, but they really helped me! 🥺
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clycans
(@Clycans88) reported
@ring can anyone tell me how to send this ring doorbell device back to RING!!! I will take it off the wall and send it!!! They cant help me with anything!!! It needs to go so I can get something that works!!!!!
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Matthew Salazar
(@mattinfl1) reported
@ring hello. I’m having an issue with my camera. I can see the view, but can’t hear anything. It’s a floodlight camera. It’s a weird noise like there’s a defect. Can someone help troubleshoot the issue?
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Brad Schmidt
(@bradqpublic) reported
@ring why did you stop sending screws with install kits? Screws that are not readily available anywhere. First step down the poor service stairs in my opinion. So disappointed
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Dean Wiseman
(@WiseMade) reported
@ring Maybe you should fix your buggy software. I've added and removed this camera several times now, the last update keeps the bloody light on, even if I turn it off in the settings it just comes back on. It won't stay off, it should only come on of when it detects motion. #ring
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Dean Wiseman
(@WiseMade) reported
@ring fix the Spotlight cameras and stop the lights from coming on during daylight hours. This wasn't a problem before Don't need to be burning electricity in the daytime. Gone through every setting and turned off everything for motion detection the lights are still coming on.
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Martin Badke, CJL 🌎 🍁 🗝
(@lauxmyth) reported
I got into the old @RING account. The device last used was in 2018 — March 15 to be precise. The cell phone is in bad shape. I may have ‘damaged’ it after upgrading and before tossing. I was thinking it was the cell BEFORE that one.
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Jeremy 🚀
(@JeremyLaurenson) reported
@ring Are you folks having trouble sending SMS is for authentication? I’m not receiving mine
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Martyn Dowson
(@MDowson954) reported
@ring doorbell 2, not connecting to WiFi. Tried resetting router, tried resetting doorbell. Both didn’t fix the issue. Any ideas. Got a full battery and nothing in house has changed WiFi wise. Other devices no issue. Time for an upgrade?
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Dan Nickson
(@emt_uk) reported
@ring is your system down??