Ring status: device issues and outage reports
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Full Outage Map
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (34%)
- Online Features (22%)
- Errors (18%)
- App Crashing (10%)
- Website Down (9%)
- Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Naaldwijk
|
Device Failure | 23 hours ago |
 Dallas
|
Device Failure | 2 days ago |
|
New York City
|
Sign in | 5 days ago |
 Paris
|
Errors | 9 days ago |
|
Paris
|
Errors | 9 days ago |
|
New York City
|
Online Features | 9 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Mama needs a margarita (@cunextmommy) reported@ring thanks for the horrific customer service only using generative AI- I have a dog who was hit by a car and my acct is not permitting me to post. Your AI can’t help fixing my acct or get a human so I can post to help this dog find its owner. If this dog passes- it’s on you.
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A I S A (@AISA48905976) reported@ring #security app does not complete the mode status change unless you keep the app open throughout the whole countdown. I switched to “away” mode, saw countdown begin, swiped up, locked phone, drove 20 minutes, parked, checked app, countdown continued where it left off bro. Wtf
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Test (@senti_test) reported@AmazonRing @ring Hi there. My Ring doorbell battery dropped to 12%, and when I plugged it in to charge, it didn’t start charging. It’s currently displaying a solid white light. Can you help me troubleshoot this?
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Vercety87 (@vercety) reported@ring hi, I bought an Ring Intercom but no way to get it working with my Comelit 2638 intercom. Your website says that it is compatible… I got error P16-33-20032001 saying there’s a network issue. But I’m able to ping the Ring intercom on my network and got a 1gig fiber optical
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spursmad (@spursmad5) reportedbeen having trouble with my @ring devices for weeks now… have called and been on web support. Every time they tell me they will come back in 2 days… and guess what?! They don’t… awful customer experience for a system that isn’t working
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Wes (@1wesbell) reported@ring Hello, the doorbell button is no longer working on my device. Can you help?
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Derek Pentenburg (@derekpentenburg) reportedI had to tell the delivery guy in the @ring camera that we had already scheduled a new time because you all are so damn bad at your job. I need a rep to contact me because I’m about to go nuclear. For a luxury furniture brand, how the hell can you all mess up so many times? HOW?!
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Ref SuperDave (@RefSuperDavePWD) reported@JenBassAllen @DaveInTheRC @ring $20 a month
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Sal Clemente ⭐️ (@CTyank860z) reported@ring Lil help please?
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NYC Walker (@astoriarunner) reportedIs @ring customer service the worst? Yes. Especially on chat. I ask for an URL and then sends it to me and then exits the chat. Thanks so much for your care. And then have me buy an entire kit to replace 1 screw. And who knows how much for the shipping. Not ideal at all.
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Lance Lozano (@lance051) reportedHey @Ring, can you have someone in your shop get ahold of me and help me with a replacement floodlight camera that I’ve been waiting to arrive for 31 days so far. I also have purchased the service contract/plan on all my devices.
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Lisa Wegley (@ohiowegs) reported@ring @WBARRETT LOL! Sounds like my mindset when I "file" junkmail in the trash can... Not buying Ring anytime soon with this kind of customer service.
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Flicks News (@flicksnews) reported@evadnl @ring Having the same issue have been tweeting them, DM them and they won’t even respond any more.
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Jen Rodrigues (@jenannrodrigues) reported@ring our ring cameras for the front door not working correctly. Not picking up when people near our driveway.
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Simon Weiss (@CyanSimon) reported@ring it's not clear from your help info. Can the security system work on Cellular data alone, if I don't connect a camera? I want to install a system (door/window alarms) to a remote cabin.
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Sally Raymond (@svraymond13) reported@ring I really wanted to update my video doorbell and bought the Ring 4, but back it goes as the vertical field of vision won’t capture packages near my front door. Guess I’m keeping the Ring 1 or switching to a different vendor. Too bad.
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Juliet (@WforWhaletheOG) reportedI just had the worst customer experience trying to trblsht my @ring device. The rep didn’t listen when I explained my situation, gave bad information, and when I asked for a senior rep said there wasn’t any. I asked for a survey to document my experience and she hung up on me.
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Michelle (@Michelle_523) reportedI really wish I could understand how my @ring works. Why do I get full videos of my across the hall neighbors going in and out and down the hall, but if someone approaches my door, the video doesn't start until they're walking away?? It happens every time.
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〽ARC (@_Marcmywords) reportedHey @UPS how about when your drivers attempts deliver a signature required package…i don’t know, maybe just knock on the door or ring the doorbell and not just put a sticker on your door. Thanks @ring for letting me see this go down. Unbelievable
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Simon Holly (@SimonHolly6) reportedHey @ring you’re going to have to fix my doorbell, it’s gone wrong far too many times, I’m thinking of my legal rights now
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Scotty J (@Its34Again) reportedThe latest iOS 26.5 beta has broken the @ring widgets You can still add widgets but half the cams are missing and won’t let you add them to the widget. @ring_uk
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Ga—-‘/ (@RonGarvais) reported@ring why with a click of a button cant i link my indoor ring camera to start recording when my doorbell ring camera detects motion? If your company cannot fix this problem then ill be forced to do business elsewhere. This is super frustrating! I dont want to be recorded 24-7!
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Jack Daniels (@JackDan66096166) reportedHey @ring can y’all work on your AI to let us know if the days trash / recycling pickup, fedex, amazon, ups deliveries have happened? Surely, you can distinguish their truck sounds and signs. Also, can you automatically facially recognize package thieves? Thanks!!
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Pet Active Ltd (@Pet_Active) reportedI’m so impressed with @ring customer service. My doorbell is a couple of years old and stopped working on the weekend. Never had a problem with it. @ring sent me a new doorbell to replace the old one. What amazing service. Thank you!!!
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Andrew Hackeson (@ahackeson) reported@ring I ordered a ring sensor in July 2022 and never received it. I have tried several times with your online twitter team and your process of messages, forms and customer service agents is very bad.
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JadeFromStateFarm (@_kagome___) reported@ring @ADTRbreakdown Have the same issue and y’all just ignore the problem and act like it’s something we did wrong. Having an active stalker is so much fun when your cameras never record yay me 🙄
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LondonLadyLips (@LondonLadyLips1) reported@AmazonUK @amazon @ring thanks for the person who put the phone down on me midway through me trying to get support.
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Cole Trickle (@46_ColeTrickle) reported@FedEx @FedExHelp Saturday - Delivery exception Customer not available or business closed (demonstrably false) Monday - Delivery exception Location security restrictions - Delivery will be reattempted (demonstrably false) Today - Delivery exception Customer not available or business closed (demonstrably false) Horse 💩 No trucks ever entered my driveway and no one approached my doors. Ever heard of @ring or work from home?? Absolute trash business. The pathetic USPS outperforms you with overburdened government bureaucracy - utterly embarrassing
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RiderWriter (@RiderWriterSW) reported@ring is absolutely worthless. Worst apps, no ability to contact a human. #fail
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₿iblical.btc (@Cryptobruhdd) reportedImagine going into your post office and asking why they claim they delivered a package to your door when they didn’t, thanks @ring Than asking how your usps became an Amazon delivery of a 25lb box when it’s suppose to be an envelope of a card. Having the post master lady yell at you for asking that question and walk off. Thats what I just dealt with. I went out the door screaming profanities happily. @USPSHelp just like any government ran thing, is a pile of dog ****.