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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (25%)
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Online Features (22%)
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App Crashing (18%)
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Errors (14%)
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Website Down (12%)
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Sign in (9%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Frankfurt am Main |
Online Features | |
 Bristol |
Errors | |
 Willimantic |
Device Failure | |
| Huntley |
Errors | |
| Grimsby |
Device Failure | |
| New York City |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Tuan Nguyen
(@tuan_winn_14) reported
@ring Hello. I have the ring floodlight and have enabled the option to turn on the lights when motion is detected at night. Now, the light does not turn on even with motion at night. I have that option enabled. How do I go about resolving this issue?
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Jack "What's the best that can happen?" Bremer
(@jackbremer) reported
@ring I’m not doing DM, fix in public
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Sarah Jane
(@sarahjaneconner) reported
@ring @ring offline for 24 hours now. What’s going on?
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Some Guy
(@jcaplett) reported
Replacing my @ring doorbell today with a @googlenest doorbell thank god. Ring has been the worst user experience possible.
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MyNameIsChloe
(@MyNameIsChloe13) reported
@Ring when are you going to fix your desktop app? I can only watch my cameras for 30 seconds before I get kicked back to the dashboard and that's IF I am lucky enough to get connected in the first place. It's not my internet connection because it works fine on the phone app.
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D Brown
(@DBrown97640147) reported
@ring. Why is the device not working if it is not on the internet? Your app kicks it off and then no monitor. It say it’s off. It doe not automatically turn on. Great for thieves. It’s suppose to be on 24/7. I think your hacked?
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bisquiat 🇺🇸🏳️🌈⚛️😷
(@bisquiat) reported
@ring Listen, just FIX IT and I’ll know when the app is upgraded. DMing doesn’t let the rest of your @ring users know about this issue. #Ring #RingCam #SpotlightCam
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©️
(@dudhwala) reported
from
Preston, England
@ring Resorted to downgrading to previous version apk. Clearly an app update issue, one which Ring are not owning upto!
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Alex
(@Real_Alex_Y) reported
@ring support has really gone down hill! I returned a product on 2nd March and still no refund, chased up and all the support team can do is email the billing team who take 3 to 4 business days to reply!! I want my money back please, NOW! You can take my money in seconds!
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Patrick Jansen-Ferdinandus
(@nuklor) reported
@ring @ryan_tee Hello, just chiming (hah!) in to say I have a similar problem; doorbell 2.0 shows as offline, no video. Stick up cam works fine, as does the ringing of the doorbell itself. WiFi is connected, even though app says it is not.
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Ken Hammond
(@socaldad) reported
Got a defective @ring camera, ring has sent me 2 replacements, both of which were the wrong item. No one on their support lines speaks fluent English, or at least well-enough to help us. Avoid #Ring at all costs.
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Nick
(@FellowNick) reported
@ring Hey looks like it’s up and working again not sure what was the issue.
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jlfleite 🏳️🌈🇧🇷🇪🇺🇫🇮🇯🇵🇰🇷
(@jlfleite) reported
@ring @smartthings hi! My doorbell 2 2020 cannot connect to smartthings app. Why? Knew of some update to supported devices, and wanted to know when. Help?!
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Jeremy Rodriguez
(@jeremyr_az) reported
@ring Is someone still able to help?
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Sekou Lewis
(@SekouLewis) reported
@ADT @ADT lies. Your equipment doesn’t work. 2 faulty cameras and no replacement. Yet I’m stuck with broken equipment for 3 years. Thanks @Ring for working, at least I know you work
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Jade Brown
(@JadeNicoleBrown) reported
@ring For the last two days notifications have stopped on both mine and my partner’s iPhone app. If we open the app the new events are there but no notifications. It can’t be the phone as it’s happened to both of us? Please can you help?
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DoN killhorizon
(@DoN_killhorizon) reported
@ring are your systems down? My doorbell is saying offline but definitely isn’t my internet as other IP cameras are working fine
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John Huckle
(@JohnHuckle8) reported
@ring I don't understand why Ring will not answer my returned tweet, Google say it's Rings problem as it's Rings app, and that as 150 apps work then there is nothing wrong with the phone, so therefore Ring must look at the way their app is created....any thoughts please...
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Stone Cold Kyle
(@WyleKilson) reported
Having both @ring and @nest I’m confident they are both vying for worst security company.
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marcy massura | CMO
(@marcymassura) reported
@ring um can't login to site? Gives 404?????
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Tim Hurley
(@Hudsonvalleykid) reported
@ring Any tips for installing on my laptop? It was on my previous one, but not working on the new one (error code).
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GₒₒdGₐₗGₑₗᵢₑ☀
(@Gelie_NoPickleZ) reported
@sirjray @ring SMH. I hope they can help you get to the bottom of this b/c clearly to get the cars passing by but not the person dropping a package off is just not what you intended. 😩
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Joe Julian
(@JoeCyberGuru) reported
@ring No, because: 1. If you're human you didn't read what I wrote. If you're a bot, your model sucks. Either way, your training failed to comprehend the problem. 2. None of that matters when your API is so abysmally inefficient. 3. DMs are a way to hide poor customer service.
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Marc
(@_Marc_74) reported
@FellowNick @ring Server issues again. App still not work here
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_TheYashi_
(@YASH5150) reported
Totally ridiculous that @ring doorbell setup fails constantly. No, it's not my wi-fi, it's your crap device. Into the trash it goes. #ringfail
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Alex
(@Aluminum54) reported
@ring hey ring, I filed a stolen ring report on Monday and still haven't heard anything back yet. You response when I submitted was 2 business days which has come and gone. Can you help please?
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Ken Hammond
(@socaldad) reported
@ring That's the problem @ring. I have called that number, and am currently on hold with them now, yet they cannot understand they continue to send me the wrong camera. @ring customer service SUCKS. They also refuse to let me speak to manager, or someone that can help me further.
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Mark Poole
(@MrTugBoat18) reported
@ring @ryan_tee Same here. Same problem. When using the notifications that pop up I can view live view but via the app it says it is offline.
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Andrew Bennison
(@BennisonA) reported
@ring I'm having a problem with my Ring account, at first it said location not found, now I cannot log into the app?
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Marc
(@_Marc_74) reported
@sarahjaneconner @ring Why would you trouble shoot when your servers are still havinh issues! App still wont connect