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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (30%)
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Online Features (20%)
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App Crashing (15%)
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Errors (14%)
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Website Down (11%)
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Sign in (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
App Crashing | |
| Kansas City |
Device Failure | |
| Waterford |
Device Failure | |
 Frankfurt am Main |
Online Features | |
 Bristol |
Errors | |
| Willimantic |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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MurrayDillon
(@MurrayDillon) reported
@ring @ring_uk hi guys, you really need to post the current AWS issue on the #ring status page, as the outage has been ongoing for hours now. Your customers are raging at the you rather then AWS, and it’s not good PR. Note: I expect an auto reply will be incoming 👎
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Ryan
(@ryjb) reported
@craiggardner373 @ring Did that to no avail. I did notice your on Android, put the ring app on my Android phone and what do you know, it works. Looking at iOS reviews it appears to be an issue on the iOS side.
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🌈⚓️Mine⚓️🌈
(@626ariel) reported
@ring our cameras that are set to not record in Disarmed mode are still detecting motion and recording. Reset base unit from the app but it didn’t fix it. Any suggestions please?
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Ben
(@benepark) reported
@ring my services have stopped working. How can I fix it?
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Cath Mitchell-Browne
(@mithercac) reported
@ring @EE this seems to be your issue? 😬
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Lorraine Reed-Wenman
(@lorraineareed) reported
@ring Is there a projected time when Ring devices will start working again? Very frustrating that there is not even a message from Ring to say 'we are working on a problem'. Devices monitoring vulnerable people and property is a service you provide, when will it resume?
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t
(@ohoksweet) reported
@ring what is going on with my ring? why are my mode settings not working properly? it confirms its switching modes and all the modes read normal but it isn't actually changing
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Sam Gardner
(@sphmg) reported
@EE I have a problem with my @ring devices. The app is not working, neither is their website. They say they have no problems and it must be my internet provider EE. Everything else works ok. What do you think?
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MurrayDillon
(@MurrayDillon) reported
@lorraineareed @ring It would be good if they posted that there is an outage. But @Ring are not ultimately responsible as it’s a Amazon Web Services (AWS) affecting a number of companies/ Services.
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Tom Walton
(@1TimelessThomas) reported
@ring let's do this publicly not on a DM, your app and website user login is down, and all base stations are showing as offline, giving an offline notification to the malfunctioning app every few minutes. Your website reports no issues, yet other status websites say otherwise.
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Sara's Photobox
(@sarasphotobox) reported
@ring I think as a customer you being the consumer delivering a service I paid for surely you need to take ownership acknowledgement that your app,website is both down. Please stop sending GENERIC responses to customers oh contact your provider oh send screenshot. #sortitout
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Paul
(@franks_paul) reported
@craiggardner373 @ring Whatever the issue is it’s started at 07:24 this morning. Come on Amazon sort it out.
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💬 马修 ☯ Showtime
(@ShowtimeMatthew) reported
Dear @ring, You should be ashamed of yourselves. I recently purchsd a #FakeSecurity @ring for a close friend. She lives alone and thought it should help with "security". Just now a break & enter, man almost tried killing her. Apparently there's no CCTV avail b/c sub exp.
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Lacey Vorrasi-Banis
(@LaceyBanis) reported
All said, it’s bad enough when someone tries to open your front gate while your 6yo is upstairs sleeping, but @ring minimizing your frightening experience by denying the ability to alert your neighbors for arbitrary reasons is just salt in the wound.
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Kevin Hughes
(@kevinhughes) reported
@HeyImAJ @ring They have confirmed in DMs there is an issue that is being worked. And yet nothing publicly posted
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@mancphoto
(@jonparkerlee) reported
@ring @Richmorr My devices also not working. Please could you send me a generic and anodyne response?
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ShadowBakura_ [Cal]
(@ShadowBakura_) reported
@ring trying to reconnect my device to wifi app has logged me out and asking to verify. Can’t even get past this, assuming the app and servers are down
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Edward Winkler
(@edward_winkler) reported
@ring The problem was resolved with escalation. The root is your policy. You should validate your policy in public so everyone can see how dishonest it is. I can not expose your companies poor ethics in a PM. #dobetter
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Lorraine Reed-Wenman
(@lorraineareed) reported
@MurrayDillon @ring Yep, understand, all has to start with the service provider front line though, least @ring can do is tell about an outage. So many getting stressed with lack of technology know how, thinking its their issue - fingers crossed its back soon
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Ricky McGee
(@McGeeRicky7) reported
from
Atlanta, Georgia
@ring there are so many broken vehicle window robberies - why not design a ringwindow devise that alerts you when it’s broken or send an alarm?
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🇮🇪AL🇮🇪💙
(@IrishAL68) reported
@ring I had a security issue today and the only 3 minutes of footage I needed did not record on the camera. I won't be renewing as its let me down quite a few times in the past.
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Phil
(@phil_790) reported
@ring All sorted now, not too sure what the issue was.
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⚡Daleen⚡
(@lestersbonnet) reported
@LaceyBanis @ring Wow, that's scary. I don't have Ring but you would think that they would let you alert your neighbors to trouble. Glad he didn't get inside
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Kevin Hughes
(@kevinhughes) reported
Hey @ring why do you not have any posts up yet about your mode settings not being honored? This seems like a pretty significant break to just be responding to people one at a time over DM, simply telling us a fix is in progress. Let’s get a status post going please
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Matt
(@hareizon) reported
@ring My ring app is down in the UK, can't gain access to anything. Doesn't seem like I'm alone with this issue either. Please provide some transparency on the situation. Clearly there's a problem!
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💬 马修 ☯ Showtime
(@ShowtimeMatthew) reported
I called customer service amd they were more interested in asking me to subscribe monthly vs locating the CCTV footage off the server so I could get it to the police. Absolutely pathetic. I don't reccomend @ring to nobody.
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Ryan Meaney
(@_Meaney_) reported
from
Limerick City and County Council, Munster
@ring hi there, whenever someone rings my doorbell it sounds like the motion chime. I have set my notifications for the doorbell sound but always reverts to motion chime despite it not been displayed as selected..how can I fix this?
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Lorraine Reed-Wenman
(@lorraineareed) reported
@Ring why not just tell users what the issue is and that you are working on it! So many are trying to fix something as individuals and wasting their time. Not to mention being very anxious about monitoring vulnerable people and properties !
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Craig
(@craiggardner373) reported
Back on line! Thanks @ring @ring_uk for sorting, have to say very disappointed I couldn't find any official status update from you, it was left to those affected turning to SM to verify wasn't an individual issue. Maybe learn from that for next time - keep customers in the loop!?
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Edward Winkler
(@edward_winkler) reported
@ring Still not trying to admit or even look at the real ethical issue yet… Why do you not warranty your batteries? You apparently cover them when purchased in a unit, but if you purchased an extra… Not Covered. #dobetter #transparency #accountability_avoidance