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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (19%)
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App Crashing (15%)
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Errors (10%)
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Website Down (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 New York City |
Device Failure | |
| Commack |
Device Failure | |
 Kingston upon Hull |
Device Failure | |
| Chicago |
Device Failure | |
| Crystal Lake |
Online Features | |
| Prescott Valley |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Pearson
(@KevinLeePearson) reported
@ring your process to transfer the cameras after a spouse passes is the worst of any company I’ve dealt with. You keep asking for docs that don’t exist and making this process worse than it should be. You’re a doorbell cam and more difficult than the house it’s attached to.
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Paul R. Nash
(@paulrnash) reported
@notthateric @ring Correction: they've determined that nothing magically bad happened with the power supply after wasting a bunch of my time, so now they can't help me unless I call them and waste more time that way. Fabulous.
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Sailfrosty
(@sailfrosty) reported
@ring has the worst Customer Service in the industry. They should call it Customer Harassment and Disservice. When I asked for a manager I was told I could speak to one but they wouldn't help me. If you are buying home video cameras, look elsewhere.
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Nathan Wressell
(@nwressell) reported
@ring You have tried via phone support, grainy picture at night and poor sound from phone to doorbell. The answer was buy a new one from support and it's not even that old, less then 2 years.
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michelle
(@miesje_1989) reported
@ring your customer service in the Netherlands is the worst. My camera is not recording or detecting movement and they will not help me. Now what?
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November’s Very Own
(@NeverNiceNick) reported
mom was just on the phone with @ring for over 2 hours trying to fix her Ring unused Video 3 that can’t do live view something is wrong with the hardware after figuring that out and saying the device is out of warranty as of OCT20 they offered a 30% store discount 🗑 not cool 🤬😡
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Lee
(@LeeHunter1978) reported
@ring is there an issue with connection today. Doorbell has lost WiFi connection although chime still ok. When trying to reconnect says “incorrect WiFi password”. It can’t be because the chime is connected and I have re entered the password . Any ideas ????
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Anup Chavda
(@anupchavda) reported
@ring is there an outage on using the app? Can’t even log in using rapid ring or the website. All other apps and sites work for me
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clay_tek
(@clay_tek) reported
@ring Hello, I'd rather this be public to help others, unless you need personal info?
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iain “Hungry Waffle” b
(@iain_b) reported
I am so over @ring Ever since you sold out to Amazon your customer support has gone completely down the toilet. I paid for a new solar path light and you sent me a used one. I contacted support & the rep was completely clueless (probably an off-shore Amazon call center) 1/2
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Tonya
(@TrulyUB) reported
Looks like @ring is down again I wish they would notify us I checked with other people who have it and it's not working for them either 🤬 will not connect at all
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Mark🚀💫🔥🎵🎲
(@occy55284) reported
@ring node holders fudding their own project because the price is going down..remind me why you invested in the first place?
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Alex
(@Real_Alex_Y) reported
@ring yet again the Ring app is down, what is going on of late it’s so unreliable?
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A Problem Like Maria
(@CarpeScream) reported
@ring can’t log into the app. Have reset my password and I can log in on a web browser but the app continuously says “invalid credentials.” Have deleted and re-downloaded app. Help?
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chris schiro
(@Schiro1521) reported
@ring Terrible experience with your company we will no longer use your cameras. Since the outrage out camera does not work and two separate reps admitted many customers are experiencing this but can only offer a 30% rebate. You caused this issue you should replace it!
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Owainsky
(@owainsky) reported
So I learned something important today — @ring ’s security cameras are battery powered and they shut down at -20C; the solar charger charges the batteries but does not power the cam directly. So, in a typical Canadian winter where -20C is common, these damn things don’t work.
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Ben Follett
(@bfollett21) reported
@WyzeCam when do you expect the Wyze Doorbell Pro back in stock for ordering? I need to replace my broken @ring doorbell!
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👁️⃤𝕄 𝕀 𝕋 ℂ ℍ
(@Cle_Connoisseur) reported
@ring my devices are such trash. Wtf is this bullshit ?! I cnt win with y'all. 4 yrs almost 5 and still put up w this horseshit. I want new devices at no cost this is bullshit.
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Sailfrosty
(@sailfrosty) reported
OMG, @ring customer service is the worst ever. They keep replying but not helping. Why even bother? What a sham.
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Chris Arkley
(@chris_arkley) reported
@ring ring alarm base station has randomly died, won’t connect to network and only showing a red power light - tried all troubleshooting to no avail. Can anyone help? @amazon
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TheNodeCatcher
(@TheNodeCatcher) reported
@LordBakersLodge @ring Sounds like a scam… be careful. Ignore these scam bots saying they can help you in your comment section.
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love gangster
(@jackmckenzzie) reported
My job is to talk **** about @ring
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Sailfrosty
(@sailfrosty) reported
@ring They told me to DM to look good but then didn't actually help. They told me to call the same number that had previously told me to call when I got home. Why have a camera to check on your home if you need to be home to access it?
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Alison White
(@alisonswhite) reported
@ring I have been burned twice this week by your new jobsite security package not working correctly. Wasting my Christmas morning dealing with the aftermath of another vacant home break-in.
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Bill Bode
(@pizzatime) reported
@ring I'm trying to login to my account from airplane WiFi as I keep getting notifications that somebody is at our door. We can't access the app due to an "error". Need help ASAP.
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Simon Bellamy
(@srbellamy) reported
@ring My ring doorbell (at another property). Is showing as offline but can still capture motion events and takes snapshots every minute. Support say it isn’t connected to the internet but can’t explain how I can see images! And they say as it is offline they cannot do anything.
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Ang Moniqué
(@OOH_DIVA) reported
Bruuuhh!! Is @ring down again? I never had any issues with my little cheap Amazon find doorbell camera. This damn ring is giving me hell!
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KT
(@jasn700) reported
@ring Nothing to do with the post. Just thought of it, but the only issue I find with the floodlight ring cameras, is that the light flickers like crazy after the temperature goes below early -30's celcius temp in winter climate for me. Have to shut these ring ones when hits this temp
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Sailfrosty
(@sailfrosty) reported
@ring They told me to DM to look good on Twitter but then didn't actually help. They told me to call the same number I had already called and that told me to call back when I got home. Why have a camera to check on your home if you need to be home to access it?
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Corey “Get Vaccinated” Bushmaker
(@CoreyBushmaker) reported
It would be nice if my @ring doorbell wouldn’t stop working when the temperature gets below 40. Anyone else have that issue?