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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Sign in (31%)
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Device Failure (24%)
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Online Features (19%)
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Website Down (12%)
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Errors (12%)
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App Crashing (3%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Los Angeles |
App Crashing | |
 Bonn |
Sign in | |
| Chicago |
Online Features | |
 London |
Sign in | |
| Seattle |
Sign in | |
| Chicago |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Mrkant
(@Mrkant15) reported
@ring is there an issue going on with your system? received an alert before midnight and have not been able to access my camara. I keep getting a message that it cannot load my locations. Tried logging on to the main site and pw didnt work. Changed pw and it is not recognized
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Jack M. LaPedis
(@MotionMan) reported
@ring I took down my Smart Spotlight Battery (Black) for wall painting and I have lost the locking screw that goes in the bottom of the base to secure the light to the base. Where can I order a replacement? Thanks!
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John Riesen
(@JohnRiesen) reported
@ring ring pro is the worst purchase I've ever made
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Andy
(@andysaurusrex) reported
@ring So much for help over DM. They basically told me to call customer service which customer service says they need to escalate to Logistics. I don't understand why I can't get immediate help here.
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Ian
(@WildlyCalm) reported
@jaimesiminoff @ring possibly the worst security company in the game. Definitely the worst customer service.
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knobba
(@knobbadinho) reported
@ring Ring one which was just Out of warranty, ring support simply told me to buy another . I had four ring devices aswell, rusty and water ingress into camera . I can’t buy another it’s simply not cost effective + a subscription on top . Poor build quality
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Danny Broddy
(@danbro84) reported
@ring My bad. I just went into the DM to send a message abd I noticed you did responded o the same day I asked a question. Apologies for this, I am going to send a DM now, thanks for your help!
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string
(@propjoesays) reported
@ring hey I’m getting a temporary app connection issue. Can you help me resolve this
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®️h0️⃣nd🅰️
(@Rhondasam) reported
4) Consider: a) the first @ring doorbell defective, b) wrong replacement sent c) took 4 days to get wrong replacement d) supervisor refused to come to phone e) would @JamieSiminoff overnight correct 1 for Moms safety? #ringdoorbell poor customer service!
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John Huckle
(@JohnHuckle8) reported
@ring I have been waiting sometime now to get my ring doorbell sorted out as still absolutely no notifications, why has this been going on for 5 months now?, why won't anyone help me fix the problem or tell me what to do? If you can't help fix it can you refund me please, thanx.
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Neil Macdonald
(@neilsupermac999) reported
@ring Hi guys, I think there might be a strange problem with the android app and live view. No problem live viewing on other devices on the same WiFi network.. just hangs on activating for me.. just started in the last few days.. it does record a live view in the history.
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Cisco Rivera
(@FRiveramartinez) reported
@ring is there an issue with the Android app?
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Alan
(@wired2thebrink) reported
@ring hi can you send help to @AnglianHome ?.they install doors but not clue how to remove or install ring doorbells
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Another Viewpoint
(@anothrview) reported
@ring I’m starting to hate my ring doorbell. It goes offline. Then doesn’t want to connect. The light spins. But no video. This happens every time router is reset or if the battery runs down. Then I have to call someone and I go through 20 steps to get it working
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Vanessa Davis
(@vforvanessa1981) reported
@JamieSiminoff @ring your customer service is TERRIBLE. Can't get any help, a call back, or a response to the DM I sent to @ring, after the bot responded to my negative post from last night & told me to DM for further assistance.
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Laura Lyons
(@lpcampbe) reported
Our @ring security camera is great, especially after a neighbor's car was stolen. Except for today. Today, it informs me our neighbor has started mowing their lawn. Guess it's time for lawn maintenance again... It was fun while it lasted.
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open book
(@ConnerNadja) reported
@ring Why is my report of suspicious activity on my neighborhood app being denied to be posted? Calling your support did not help! Telling me you will review my response within 24 to 48 hours is ridiculous!
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🕉IndianGyal🕉
(@IndianGyal85) reported
@ring my solar steplight is now completely dead and offline, mind you it had a been fully charged and in the sun
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Christopher Archibald
(@archibald1970) reported
@ring can someone please help me. I’ve tried all the troubleshooting tips but my chime2 will not stay connected for more than an hour. And can only be reconnected by unplugging it but@I get no alert it’s offline. It’s very frustrating and has not worked properly ever.
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Andy
(@andysaurusrex) reported
@ring struggling to get support on a missing item that I would just like to be refunded at this point. I've called your customer service line on 4 separate occasions and no one is able to help me. Please help, this requires escalation.
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Not telling
(@snowfirefly) reported
@ring are there issues in the London UK area? My doorbell is offline and won't reconnect. I have no Internet issues and have even moved the doorbell right next to the router. Also uninstalled and reinstalled app
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DJ.JINREI
(@DJjinrei) reported
@ZionCorporation @amazon @ring thats their standard "**** U" service once they get ya money I'm afraid. (lol)
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Jen
(@JenMogra) reported
@ring hi my camera seems to have turned into horizontal white lines in the live view and recording. Please can you help?
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Danzobiggins TL48 ✨💯
(@AldridgeDanzo) reported
@ring Live view no longer works in the app for my Ring Stick Up Cam or on my Ring doorbell but can still access the live view fine on my Alexa. Very frustrating, I have cleared the cache and uninstall and reinstall the app and still same issue
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Andy
(@andyh_73) reported
@ring @CNNUnderscored What an atrocious install! Probably the worst I’ve ever seen in my life. Might have “every bell and whistle imaginable”, but nothing a good pair of wire snips can’t overcome.
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N
(@noeleen22) reported
@ring very frustrated that my doorbell is constantly going offline. Have to bring it inside and take the time to reconnect every 2 days.
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D Brown
(@DBrown97640147) reported
@ring I am arming my ring. I pay for it why don’t you fix it? Duplicate AT&T SIMs. Living here too. It’s thieves. Can’t you help me? They call and you do the wrong thing. Identity thieves. Robbing me.
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Danny Broddy
(@danbro84) reported
@ring Not sure why but I bought a Ring Pro in 2019 based on this 3 year old promise. Thinking it’s gotta be close now, but 2 years later..... looks like I’m trading up for a Logitech circle view. I’ve tried to get service on my doorbell for crackling, sent a DM and email and no help
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Craig Evan Martin
(@craigevanmartin) reported
@ring #ring Renewed my Ring doorbell service today for $30.00 but they charged my account $59.31. Called customer service and they could not provide an answer so they said they have to cancel my service. Terrible service.
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®️h0️⃣nd🅰️
(@Rhondasam) reported
6) since my last tweet @ring responded and told me to call and they will take care of it. I called. #ringdoorbell phone customer support is useless and a waste of an hour typing to their social media peeps. @JamieSiminoff @googlenest can you help?