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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (28%)
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Online Features (23%)
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App Crashing (18%)
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Errors (12%)
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Website Down (11%)
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Sign in (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Willimantic |
Device Failure | |
| Huntley |
Errors | |
 Grimsby |
Device Failure | |
| New York City |
Sign in | |
| Elk Grove Village |
Website Down | |
| Somis |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Dean Wiseman
(@WiseMade) reported
@ring fix the Spotlight cameras and stop the lights from coming on during daylight hours. This wasn't a problem before Don't need to be burning electricity in the daytime. Gone through every setting and turned off everything for motion detection the lights are still coming on.
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Louise
(@Louise63544316) reported
@ring my chime has gone offline and won't come back on? Internet is fine but it won't even re load
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Mark
(@mark31415) reported
@ring hi, just got a wired doorbell to use as a trail cam. Only needs to come on at night. Trouble is when it powers on it makes a massive “Ta da” sound. Can’t see how to stop this. Can make the button press sound quieter but not the power on sound.
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Aurora Skylark Ph.D.
(@AuroraSkylark) reported
Hi @ring when you advertise your home security plans, I never see BIPoC represented. I saw a commercial where there was a break-in at a white family's house/cops called. My first thought was, if this was a black family, the cops probably would've shot the family calling for help
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James
(@BarrelsAndBikes) reported
sad that after years of repeated community requests, @ring still can't add a notification when a camera goes offline. Can't your servers check in at least once daily to the device?
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Kyle Rath
(@kylerath) reported
@ring can I get help with my account? I've moved and I need to remove devices remotely from my account.
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Kevin Hughes
(@kevinhughes) reported
Hey @ring can you please help me understand how you can go from very responsive as a help account and talking about a fix underway to completely silent and ignoring my questions if the fix is still in progress or resolved? What kind of company just goes silent on an issue?
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Joe
(@josephkucej) reported
@steveagee @ring That's been my experience. I did find out my neighbors been letting his dog **** on my front yard though
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Neale Duffy
(@duffy_neale) reported
@ring I have cancelled my plan. No point having a system where you have to turn notifications off as so many domestic animals ect are detected. Having a decent system that can differentiate between a cat and human is a start. No I won’t DM. Or call. Fix your product.
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Eric S
(@Eric_S67) reported
@ring why should I recommend your door bell camera? I've owned it for only about six months. But every time we have a power surge or quick blip of an outage. Your product can't reconnect to the network. I have to disable the 5g wifi do a reboot and then reconnect the ring.
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Matthew Salazar
(@mattinfl1) reported
@ring hello. I’m having an issue with my camera. I can see the view, but can’t hear anything. It’s a floodlight camera. It’s a weird noise like there’s a defect. Can someone help troubleshoot the issue?
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Dean Wiseman
(@WiseMade) reported
@ring Maybe you should fix your buggy software. I've added and removed this camera several times now, the last update keeps the bloody light on, even if I turn it off in the settings it just comes back on. It won't stay off, it should only come on of when it detects motion. #ring
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C.J. Canady
(@PhantasmalBook) reported
@ring hey... um is it just me??? Or is it only my ring that's showing connection error.
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Cindy ✌🏻🇺🇸
(@LifeOnTheBeach7) reported
@lizzzyk66 @AliVelshi @ring Place it down low a few inch from the bottom. When you come home it should still be there unless you’re door was opened. Call 911 if it’s laying on the ground.
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David Hartwick
(@DavidHartwick_) reported
@kentonsmith @ring Upon further inspection on a bigger screen, it does appear that it could be a very small bug crawling across the glass cover, particularly at the end when it goes down and disappears. I am going with that as I will sleep better tonight lol
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Louise
(@Louise63544316) reported
@ring It's not on it's not working it's not connected so looking at device heath won't help
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Gary Scott
(@Garyscott62) reported
@ring Thanks to your support team who spent ages trying to fix my stick up cam to no avail , however even with a good WiFi signal it would not work , just tried a Wi-Fi booster as a last resort and all perfect now so this seems to have been a good way of fixing the problems
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Sonia☆♥
(@SoniaRosexo) reported
@ring Hi guys I am having audio problems on my android phone but on my iOS iPad the audio is fine. Any ideas on how to fix this problem? I can send DM of problem
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Lesley Maslen
(@lesleyhayward1) reported
@ring You just sent me numbers to call, we have already tried that!!!!! I think we will have to just throw it in the bin. What a shame that it becomes useless when it’s still so new! Bad service really
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Dean Wiseman
(@WiseMade) reported
@ring With all due respect I've had this camera for a few years, worked fine until you guys pushed an update to it, I called support a dozen times, they can't fix it. I'm tired of wasting time adding & removing it, trying to get it fixed. I'll never buy another ring product again.
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Paul R Robbins
(@probbins) reported
Anyone else having sudden problems with their @ring doorbell connecting to WiFi? Nothing changed on the @geteero wifi and all other devices, cameras have no issue. Tried changing the battery and same issue. Just keeps connecting for a moment and then disconnecting.
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HHN POPPA
(@PoppaLlanes) reported
@ring It's crazy how nobody from customer service from "Ring" help you get into your account, even if you give them your info like your email. My ring has my old phone number and they can't even change that. I had my account on my phone, phone broke so I changed phone and number.
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Lesley Maslen
(@lesleyhayward1) reported
@ring we have just moved house and our ring doorbell is still registered in the previous owners name. Help please 🙏 we completed the request for you to contact them, but it’s been 4 weeks now and nothing. It seems such a shame to throw it in the bin as it was included new build
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Indiana Walkingstick
(@outspokenkills) reported
By the time @ring let's you know someone was in your yard, and you pull up the camera. It's been 5 minutes, they already got your **** and left... or you're dead cause they was coming in. Sad and scary all at the same time.
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Paula Helms
(@phelms1) reported
@ring is the website and app down. I keep getting a whoops something went wrong. No notifications or able to view video
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Edward Winkler
(@edward_winkler) reported
@ring Love how you did not resolve the CS issue with any admission that your policy is the actual problem….. but if a customer calls you out on your ethically poor decisions, you take care of them. Note to public.. ring may be unethical, but they are just waiting for you to tell them
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/dəˈjen(ə)rət/
(@Dhk3rd) reported
@JeffBezos @ring @amazon Besides treating PEOPLE like children ¹[which this is a bad example because I've actually given my children real answers to just about every single question they've ever asked me ²[so far...]² and it blows my mind that this isn't the norm]¹ Don't... ½
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Mark
(@mark31415) reported
@ring The issue is the power to it is on a timer. When the timer turns on the doorbell makes a massive power on noise. That’s what I want to stop it doing. It needs to be turned off during the day.
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ToddyDucati
(@toddyducati) reported
@ring @DewFreak And now the police will arrest that poor bear since the ring shared the video with them.
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sav
(@auubreeeyyy) reported
is @ring down ? My camera is not loading