Ring status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

• Device Failure (52%)
• Online Features (26%)
• App Crashing (9%)
• Sign in (4%)
• Website Down (4%)
• Errors (4%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

City	Problem Type	Report Time
Port Orchard	Online Features	14 hours ago
Morecambe	Device Failure	27 days ago
Greeley	Errors	1 month ago
London	Device Failure	1 month ago
Manchester	Device Failure	1 month ago
Romeoville	Device Failure	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The New Release Guy (@moviesplusgames) reported 3 minutes ago

  I'm pretty sure someone at @Ring is telling people what's going on with my camera footage or some other ****. Sure seems like it. Maybe get a different company. Nobody knows certain **** about my cams but me, but the neighbors sure seem to. And when I'd make complaints, the Ring outreach team or whatever it's called would constantly try to contact me and their reps would all have obviously black names, and my neighbors are black, so... Not hard to fathom in this age, especially when employees got caught looking at video (and this was before that story broke. I've had Ring for years now).

• 
  Scotty J (@Its34Again) reported 3 minutes ago

  Day 22 of @ring STILL not fixing an easy iOS Widget problem even though they pretend they’re working on it. They literally don’t care, do they!?

• 
  JB (@john4brown) reported 11 minutes ago

  @ring what terrible customer service you have. For a company owned by @amazon you really need to step up your order management and customer service people. Just terrible experience and I’m trying buy a product!

• 
  Scotty J (@Its34Again) reported 16 minutes ago

  Day 17 of asking .@ring to address the iOS widget issue and despite all the promises STILL NOTHING has been done. JUST MORE EMPTY PROMISES.

• 
  Jdxma17 (@Pencilart17) reported 17 minutes ago

  @ring You have the worst customer service I've ever experienced. Been waiting since early Feb for replacement motion detector because they are supposedly "out of stock." What BULLSHIT! I'll never buy another Ring product. It's garbage.

• 
  Nicole (@DiamondEyez986) reported 18 minutes ago

  @ring bought a new ring spotlight camera and realized the lights should only come on with motion . . . I have an older one and the light never turns off? I've tried everything #help

• 
  𝘊𝘢𝘳𝘳𝘪𝘦 🪬 (@aka_carrie) reported 23 minutes ago

  @hayes_wayne @ring I’m having this issue as well, it’s only started within the last 3 days, and I can see on here that other people have reported the same.

• 
  Sean (@kirkmansox4life) reported 25 minutes ago

  @ring I contacted care prior to the renewal to attempt to have my plan upgrade to this plan prior too my renewal but was told this wasn’t possible and was assured that it would happen automatically on my renewal date. Can you help get my on the other plan?

• 
  Alexi atherton (@Alexi2088) reported 26 minutes ago

  @ring Thanks for the reply. The issue isn’t a lack of information, it’s that I’ve already spoken to advisers on three separate occasions and each call was terminated before my issue was resolved. I’ll send a DM, but this really shouldn’t have taken a public complaint to get assistance.

• 
  Davey Allen (@DaveyAllen54264) reported 30 minutes ago

  @ring They sell poor defensive equipment. Kept calling and got the run around. Contacted them again because of the post here and they what to take care of it. Just more lies and ru around. Now they are saying they don’t work in all weather conditions!!!!!!

• 
  Dan Johnson (@DanJohnsonAB) reported 31 minutes ago

  @ring was a mistake. It demands a signin and password constantly and doesn't n recognize me, and when I ask for help, I can only get no-reply, notifications.ring.

• 
  Dan Spack (@DanieltheLion1) reported 33 minutes ago

  @ring I was able to figure out the meaning of the signal strength. What’s still bothering me is why the signal strength on my Spotlight camera is still showing as Poor when I installed a WiFi modem extender close to the device.

• 
  Mental Midget 🤯🧘‍♂️ (@mentalmidgat) reported 36 minutes ago

  @ring Bull ****!!! You think anyone believes anything you lying Zionist Jew ***** says.. you partnered with Flock and flock shares all data with a Palantir.

• 
  logan (@logosteel) reported 44 minutes ago

  Hey @ring ! On the old doorbell 2, it seems the UV screen has cracked and fallen off. Photos and videos are serviceable, but bad. Any support on this issue?

• 
  JΩhn (@JohnDoe_5oh) reported 45 minutes ago

  @libsoftiktok @Nextdoor They’re just as bad as the @ring neighbors app

• 
  Michael 🇺🇸 🇮🇱 (@TexasCoolMan) reported 45 minutes ago

  @ring Why are snapshots from all cams fuzzy, blurry? And no it is not a connection strength issue, and cams are plugged in.

• 
  Barry Harding (@BazzaHards) reported 46 minutes ago

  @ring not impressed with your customer service 😡 You send me a faulty product, can’t resolve the issue despite 5 phone calls (kept getting disconnected by you), then I have all of the inconvenience of sending faulty bit back BEFORE you send me a replacement ! Shocking 🤷🏻😡😡

• 
  MaryWV (@MaryWVwv) reported 46 minutes ago

  @amazon @ring Amazon needs to fix this absolutely crazy huge blunder! Do you need a dictionary?

• 
  Lee Cordrey (@Leeroy64Cordrey) reported 47 minutes ago

  @ring you devices are terrible, how can something that has worked for so long be so difficult to reconnect. All of my stuff works and these devices will not connect and when they do they randomly disconnect. The reconnection method is a joke

• 
  Mike Btt (@MikeBtt) reported 47 minutes ago

  @ring my doorbell went offline last night and ever since I’ve not been able to reconnect it to the broadband network. I have been onto @CommunityFibre but they can’t fix it.

• 
  jack (@ApeManitoba) reported 48 minutes ago

  @ring non-functioning customer service. I’ve spent two hours two different days on the phone trying to get a clear answer on transferring an account. Information that’s contradictory and hard to understand literally. A good company bad customer service

• 
  ALAN MASON 👨‍💻 (@Alan_nerd1) reported 48 minutes ago

  @kirstmichellle @ring Send me a DM for help

• 
  DonutOfDoom (@AnusOfDoom) reported 52 minutes ago

  @joegarra61 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯

• 
  Helen D (@Helen_D_Snow) reported 54 minutes ago

  @amazon @ring I am writing to request assistance with a long-standing technical issue affecting my Amazon account. For several months (possibly close to a year), I have been completely unable to use the Customer Service Chat feature. Every time I attempt to start a chat, I receive the following error message: “Sorry, it looks like we hit a snag. Please select Try chat again. If you see this message again, you can try another help option.” This problem occurs consistently: On every order, not just a specific one. In the Amazon mobile app. Repeatedly over many months. Selecting “Try chat again” never resolves the issue. Because this has persisted for such a long time, I believe it may be related to my account or a backend technical issue rather than a temporary system error. The inability to use Customer Service Chat has made it very difficult for me to contact Amazon whenever I need assistance. I would greatly appreciate it if your technical team could investigate my account and restore my access to the Chat service. I have already contacted Customer Service multiple times regarding this issue. Unfortunately, the problem has never been resolved, so I am reaching out to your Executive Customer Relations team in the hope that it can be investigated by the appropriate technical team. If any additional information, screenshots, or account details are needed, I would be happy to provide them. Thank you very much for your time and assistance. I have always appreciated Amazon’s customer service and hope this issue can be resolved. Attached is a screenshot of the error message for your reference.

• 
  Michael Gardner (@Duch3s5) reported 55 minutes ago

  @ring can you please stop shoving the AI **** down our throat. I do not need to see the notification about my trial for AI description being expired every time I open the app. If I wanted that feature I’d sign up for it. I’m about to just go with a different company at this rate.

• 
  wolf hound (@Sensei_Wolfe) reported 60 minutes ago

  Car got broken into last night and ofc my @ring security camera somehow magically didn't pick anything up between 8pm and 7am, not a single notification or anything. Most useless and expensive security device ever created. Do not buy. If you have it, get rid of it.

• 
  Words of Wiz Dumb (@Michael07369542) reported 60 minutes ago

  WTF @amazon Keep pushing back and pushing back delivery on a simple @ring doorbell. As I said @Lowes had them IN STOCK AT SAME PRICE AND SCAM "PRIME DAYS"!!

• 
  Maze (@MAZEHUD) reported 1 hour ago

  @ring failed to resolve the problem with my device and ignored my attempts to contact them through their available support channels. As a result, I pursued my statutory consumer rights through the retailer, which ultimately led to a full refund. I encourage you to do the same!

• 
  James Landrum (no relation) (@JamesRLandrum) reported 1 hour ago

  @FedExHelp No I just want both drivers to arrive at the same time and throw down in front of my @ring camera

• 
  Paul H (@PaulHurst86) reported 1 hour ago

  @ring I’m needing help, I’ve tried your chat support which didn’t help me, I’ve tried your customer contact number which didn’t help me due to it all being AI