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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (28%)
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Online Features (17%)
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App Crashing (15%)
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Website Down (15%)
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Errors (15%)
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Sign in (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Jersey City |
Website Down | |
 Northampton |
App Crashing | |
| Houston |
Sign in | |
| Gulf Breeze |
App Crashing | |
| New York City |
Errors | |
| Chicago |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Melvin E. Luv
(@MelvinELuv) reported
Do not buy @ring products from Amazon. Ring will not support you if you do even if the issue is due to their negligence. I bought a Ring alarm and it came missing parts. Amazon did not pack that box, someone at Ring did. Ring should be ashamed of their product support.
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TillyC
(@TillyC7) reported
@ring what’s happened to the U.K. app latest update is bad. Can’t even get to the part where you set the cctv.. now choice of home or away etc..
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RiKx
(@Rikx_Nu) reported
@ring No I’m unable to log in as ur app has bounced me out and insists this is a new device and my phone is broken
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Fergie♉🎮🇺🇦(They/Them)
(@FergieTheTaurus) reported
@CyberScar2077 @ring Right? We don't live in a bad neighborhood, but do get questionable people sometimes from the plaza up the road.
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Joe L
(@Joe_L_20) reported
@ring Yes I was able to set up and it captured video but only for a couple of minutes before it went offline. I then checked the transformer using a meter and it no longer had power. This happened twice with two different transformers
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TimmyTechTV
(@TimmyTechTV) reported
The @Neighbors app is the most overbearingly moderated piece of trash I have ever had the misfortune to use. Do better @ring...
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Robfish
(@RobFisc69455738) reported
@ring #Ring is trash. It never captures anything important and they frequently overbill. Major #fail.
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C P
(@CP25813683) reported
@googlenest @googlenesthelp you guys need to clean up this mess you created with purchasing Nest, this living in limbo between both is a POOR customer experience. Do the right thing and combine them with out forcing customers to purchase less feature rich cameras or Hello @ring
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Krishan chavda
(@ChavdaKrishan) reported
@ring the warranty finished a few months ago and now I have a doorbell that doesn’t turn on. Have had an electrican out and power seems to be going fine. Because I’m 2 months out of warranty you won’t replace.. wtf.. help? Chat agents are no help!!
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AJ says wut? still a simp
(@DeglovingMyself) reported
@FergieTheTaurus @ring Goddamn creepy *** people 😑 Sorry y'all had to deal with that. I'm thankful I live in an apartment on the top floor sometimes because of **** like this.
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Ben Short
(@_Ben_Short_) reported
@ring doorbell keeps dropping off Wi-Fi, never used to be this bad, nest camera even further away is fine. Bought Wi-Fi boosters to try and help but done nothing. Getting very annoying now as don’t know when people are at the door
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Nicklas Johnson
(@spatula75) reported
@ring @BoondockGt I literally just tried to help someone else with his issue. I wasn't asking for your help, stupid bot.
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Amjid Khan
(@akhan999) reported
@ring You probably should have got consumer feedback first. Putting more features into an app that all your consumers know is to slow is not considered an improvement. The point of rapid ring was it was LIGHTWEIGHT right! So it works faster.
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Our Unicorn Diaries
(@our_unicorn) reported
@ring Customer service USED to be good. I’ve been with them since their prototype door camera. But now their customer service is awful. They know there’s an issue with their cameras but they quote their TOS and offer 35% off a new camera! @ArloSmartHome seems a better choice.
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Nicolas Avena
(@nicoavena) reported
@ring hey guys, looks like the iPhone app isn’t working…. I tried@to set up a new device and I couldn’t, I was able to do it in my iPad tho. I cannot login in the iPhone app 😨
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sergey s.
(@sergeydgr8) reported
@ring I don’t understand. This is an indoor cam. The setup process asked if it’s installed indoors and if it’s connected to power. I think this is a miss on the app side to not allow rotation on this camera as I can see this be installed upside-down outdoors as well.
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Seahuskies
(@seahuskies) reported
@ring hi was hoping you could help. Moved into new home with existing ring doorbell. Don't have either QR code or know the model of doorbell. How can I set this up to take control from previous owner?
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RiKx
(@Rikx_Nu) reported
@ring despite using the same device I have for years I’m suddenly unable to log into the app requiring TSA. My phone is broken that the account number is linked too atm (thanks @Google #googlepixel ) and as a result I now can’t login to my account from any of the hundred devices
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Krishan chavda
(@ChavdaKrishan) reported
@ring worst customer support ever. How do you expect someone to call when they finish work and your lines have closed?You have promised a replacement,after sending images you still cannot give the replacement.The owner of the account has authorised me to speak.why can’t you help?
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Joe L
(@Joe_L_20) reported
@ring DM sent. I hope you can provide some kind of help because this should not keep happening.
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Kyle Jones
(@KJON3SY) reported
@ring doorbells are so poor. Only picks up cars and not people.
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Darth Ricardo
(@su_A_ve) reported
@ring @akhan999 It still takes over 3 seconds to load a live view from notifications where as it takes less than 1 for Rapid Ring. I always wondered why you couldn’t do it in the regular app but fix it first before dropping it.
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Zack
(@Wilson11Zack) reported
@Danoleary11 @ring @ADT I’ve never had a problem with ADT, but my contract is up, they raised my rate and when I spoke to a rep they gave me a higher rate and no deal to stay. It seems like Ring is a solid system too.
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Nicklas Johnson
(@spatula75) reported
.@ring Since July 15 at about 9 AM, NONE of the events from our doorbell camera have videos available- trying to view from notifications just spins forever, and from the event list it's "video not available" for ALL of them. Live View works, but nothing else. Fix your service.
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Amjid Khan
(@akhan999) reported
@ring Can you show me some indication from your QA team on their testing to show exactly what improvements there has been? I tested it only last week and it was slow as hell to alert making the entire System pointless.
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ProtoCon
(@Pr0t0Con) reported
@ring hey, our door bell keeps going offline. I've followed all instructions but it still keeps going offline. Seems like a problem with the unit, not battery or WiFi related. Any suggestions?
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The Dutch Guy - I, Me, Mine 🆗
(@Rick_irl) reported
@ring I have not heard from any of your people since I've sent my DM. What's the matter with you @ring , is anything/one working at all?? The app ALSO still not working. I will hold my payments for lost days, and might just rip that useless thing off the wall next.
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HobbitStro
(@RuggerStro) reported
@RIPsamememe So true... the only reason I'm on @Nextdoor is to see who is causing trouble in my neighborhood. They should partner with @ring Every day without fail, car theft, B&E, package theft...
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XNTEL
(@XXNTEL) reported
@ring No I did that before and spent all day on it. It’s not a Wi-Fi issue. It’s a hard where issue. Are you going to send a tech or not?
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Load"Schlicki",8,1 🖖
(@_schlicki) reported
Why is my wired @ring doorbell playing the notification itself? How to turn that off? How can I increase the volume on connected Echoes? Notification volume is at max but seems not effecting the Ring-notification when someone is at the door. @AmazonHelp says its a Ring problem.