Ring status: device issues and outage reports
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Full Outage Map
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (60%)
- Online Features (20%)
- App Crashing (10%)
- Errors (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Newham
|
Device Failure | 13 days ago |
 Port Orchard
|
Online Features | 1 month ago |
|
Morecambe
|
Device Failure | 2 months ago |
|
Greeley
|
Errors | 2 months ago |
|
London
|
Device Failure | 2 months ago |
|
Manchester
|
Device Failure | 3 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Dave (@djt81) reported@ring Don't want to advertise this but my doorbell doesn't pick up anything at all despite tinkering with the settings and several reboots it just doesn't register any movement at all, it's close to the wifi router so that's not the issue
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Dan Spack (@DanieltheLion1) reported@ring Though the signal strength is still poor, it seems the Spotlight Cam is not discounting from the WiFi as much as before the extender was installed. It was explained to me previously that was a primary issue for the fast battery drain. I’ll send a DM. Thanks.
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Lisa M (@higgs_623) reported@ring Just replaced my spotlight camera that just quit with/newer model—it’s terrible. Why did you change design of the battery door to a twist instead of keeping the button drop down door!! It’s a real pain to get off & back on. And you changed to mount so I can’t use that 🤬
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𝓐𝓵𝓲 (@aliezad) reported@ring on my apple watch, the alerts usually include a snapshot from the ring cam. But randomly, there would be no picture and just the text about someone being at front door. I have been noticing this more since last couple of months. Can you look into this and fix in a future update?
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Sally (@TalkWithSally) reported@ProjectChaney @ring I took mine down years ago.
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Alexi atherton (@Alexi2088) reported@ring Thanks for the reply. The issue isn’t a lack of information, it’s that I’ve already spoken to advisers on three separate occasions and each call was terminated before my issue was resolved. I’ll send a DM, but this really shouldn’t have taken a public complaint to get assistance.
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Mark Lawton (@marklawton500) reported@ring just had the most horrific customer service experience. Camera failed, but you've deactivated my device and the lights are permanently on causing a nuisance to my neighbours. You shouldn't have done this until the new device was installed. Customer service refused to help.
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frankie 🗡️ MCR DC AUG 2026 (@fangpuppy666) reported@mori_must_die @ring truly i have never purchased anything from ring i think my sister got the camera and idk anything about them i just thought it was funny so its CRAZY to find out they support ice like wtf 😭 but ty ty we try our best to be handy
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Ansky (@runanskyrun) reported@ring I have a strong connection, but one camera is frequently going offline
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Michael 🇺🇸 🇮🇱 (@TexasCoolMan) reported@ring Why are snapshots from all cams fuzzy, blurry? And no it is not a connection strength issue, and cams are plugged in.
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🇺🇲*****, PLEASE!🇺🇲 (@HonkyPlease) reported@amazon @ring WHAT ******** IS THIS!!!
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CMurphyGolf (@FixUrBallMark) reported@AlecBurnsGolf @ring Had a similar issue - QR code stated that the camera had already been issued to another person.
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🇺🇸♥️⚾️Rick M Allison⚾️♥️🇺🇸 (@RickMAllison) reportedHey @ring You sent me a partially fulfilled order. There is nowhere to find the order that was not sent. The tracking number listed is for only the partial order received. There is no tracking number for the items that were not sent. I tried chat and they gave me a number to call. All that did was loop back to the website showing my order, but THERE IS NO TRACKING NUMBER FOR THE ITEMS THAT YOU DID NOT SEND. FIX THIS! IT IS RIDICULOUS THAT YOU DO NOT HAVE A TRACKING NUMBER FOR THE ITEMS THAT HAVE NOT BEEN SENT. Pending status does not cut it. Never ordering again unless you fix this.
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Dr. Kevin O'Mara (@achskomara) reported@ring help!
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Kree_ (@JDarr2113) reportedNow that @ring has partnered with flock I will be getting rid of my doorbell and 2nd camera. Poor choice to partner with criminals @ring
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JeroenS (@JeroenPJS) reported@ring my video doorbell 2 suddenly has white stripes in the night footage. What could be the issue?
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jimbo (@jimbojames1) reported@ring nothing to bring, your product is trash.
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chillijoncarne (@johnspack1) reported@ring my chimes not working and can’t be connected to new broadband ?
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Helen D (@Helen_D_Snow) reported@amazon @ring I am writing to request assistance with a long-standing technical issue affecting my Amazon account. For several months (possibly close to a year), I have been completely unable to use the Customer Service Chat feature. Every time I attempt to start a chat, I receive the following error message: “Sorry, it looks like we hit a snag. Please select Try chat again. If you see this message again, you can try another help option.” This problem occurs consistently: On every order, not just a specific one. In the Amazon mobile app. Repeatedly over many months. Selecting “Try chat again” never resolves the issue. Because this has persisted for such a long time, I believe it may be related to my account or a backend technical issue rather than a temporary system error. The inability to use Customer Service Chat has made it very difficult for me to contact Amazon whenever I need assistance. I would greatly appreciate it if your technical team could investigate my account and restore my access to the Chat service. I have already contacted Customer Service multiple times regarding this issue. Unfortunately, the problem has never been resolved, so I am reaching out to your Executive Customer Relations team in the hope that it can be investigated by the appropriate technical team. If any additional information, screenshots, or account details are needed, I would be happy to provide them. Thank you very much for your time and assistance. I have always appreciated Amazon’s customer service and hope this issue can be resolved. Attached is a screenshot of the error message for your reference.
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Strewth ❤️🤍🖤 (@Strewth10) reported@ring Hi Australian here. You’re advertising here. Bad idea. We know you. Zero chance of installing your spyware here. And if I see a friend with your stuff I’ll tell them what you do.
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Davey Allen (@DaveyAllen54264) reported@ring I despise this company they don’t make it easy for anything. I had to change Internet service now they want me to take all the equipment down to reset it I’m disabled so I can’t be doing that. They don’t make anything easy and they don’t care. I am so sick of this
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𝘊𝘢𝘳𝘳𝘪𝘦 🪬 (@aka_carrie) reported@hayes_wayne @ring I’m having this issue as well, it’s only started within the last 3 days, and I can see on here that other people have reported the same.
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Brad Wethington (@bwethbrad) reported@ring You failed me. Five cameras, Premium Legacy with Alarm Professional Monitoring. When I needed you most, I have no video. I've got years of cat videos and random cars going up and down my street, and yet the one time I NEED these videos they're not there!!!
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Marcel Wagenaar (@marcelwagenaar) reported@ring is there a malfunction? Can’t log in and my system is offline. #ring #ringalarm
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Yashvardhan Goenka 🇮🇳 (@The_other_Yash) reported@ring Hi Ring Support Team, I am writing to request urgent assistance with my Ring account. I have been completely locked out and am unable to log in despite multiple attempts over several days. Here is a detailed summary of the issue: (CHECK DM. I've mentioned the issue.)
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Awake Not Woke (@awakenotwoke71) reported@ring what is going on with your app? Active subscription till next year but not showing on the app. Done all troubleshooting with the AI on your website n still not working.
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~sarlev (e/acc) (@sarlev_) reported@rahul the problem people have with flock (and other megacorp surveillance systems, like @ring being used by police departments), is the massive network effects and the scale and nature of surveillance that arises out of that. sure, this is also why you guys are funded by @a16z and venture capital, but forcing these kinds of product features at a regulatory level actually makes it so smaller upstarts cannot break into the market and have alternative solutions to people’s privacy fears. of course, you guys and other incumbents know this. for example, i would be ok for select cameras in my locality that are actually fully accessible to any fellow citizen resident. there is no expectation of privacy in a public place, but for a community to actually adjudicate if they want cameras, they should have access to them and to the user experience of the surveillance operators. no audit logs, just everyone has access at all times. and then the community makes a decision at that point to say, ‘where do we actually want to have constant surveillance that is in the interest and aligned with the values of our community’
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DA (@Roentgenguy) reported@sabucci_84 @ring @ring same issue with one of my floodlight cameras. Please provide us with an update as to when this will be fixed. Thanks.
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Amanda (@Amanda234712) reported@ring My ring cameras are offline
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BarbP (@bp30045) reportedDisappointed in @ring My monitoring subscription is doubling because of a ton of features I don’t want or need. And my previous plan which was perfect for me and fairly priced has been stripped down to not even include camera recording OR professional monitoring.