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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (30%)
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Online Features (27%)
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Sign in (16%)
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App Crashing (14%)
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Website Down (8%)
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Errors (4%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London |
Device Failure | |
 Jacksonville |
Device Failure | |
| Jacksonville |
Device Failure | |
| Jacksonville |
Device Failure | |
| Baldwin City |
Online Features | |
| New York City |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Bᴏᴏᴋsɴᴏʙ 🙃
(@b00ksnob) reported
@Vnxe90 @ring @amazon Yep before outage everything was fine and hardwired was working not sure what happened but I'm really annoyed about this.
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Madre
(@marcihcarnes) reported
Never buy a Ring doorbell, worst customer service ever. @ring @ringsucks, @ringdoorbellsucks
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guntrades
(@guntrades) reported
@akhan999 @RealJMurray @ring What a BULLSHIT - they did not plan for redundancy and failover because it is CHEAPER this way. And they don't care about outage - no penalties.
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Johntron
(@Johntron) reported
@ring Actually, everything is working for me. I've been staring at your static status page assuming things are still broken...
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NDHOMELOANS_COM
(@GCottrell24) reported
@ring you can send out emails all the time to inform me of deals and whatnot, but you can only tweet about a known problem?! How about keeping us informed! So is this system even safe anymore? If you got hacked, how much info was lost?!
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Lisa M
(@higgs_623) reported
@ring @RealJMurray Stop being sorry and fix the issuse. This is unacceptable
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Dad Guess What
(@DadGuessWhat) reported
@ring Im in Disable Mode but the camera is still recording motions. I’ve toggled between Modes, signing in and out but it is still happening. Help.
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20Jan2021🌞💙
(@BJLass) reported
@ko993c4s @martinw2000 @ring Mine, too. Terrible products, from the devices to the app, to the customer service. Worst choice I ever made was going with Ring over SimpliSafe. My boss has SimpleSafe and NEVER has issues.
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Beth Davidson
(@bethgrossman) reported
@schmassidy @ring Yes! Terrible, camera is not working, awful service right now
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Bigblueball
(@Bigblueball2) reported
@DanHewitt_ @ring Heard Arlo had same problem last month.
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20Jan2021🌞💙
(@BJLass) reported
@ring It took you more than 4 hours to announce this!!! And whatever happened caused one of my cameras to freak out so bad it STILL is not back online. And I am not there to fix it, so god knows what will happen while I am gone. YOU SUCK!
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JOSE C
(@JOSEC84995526) reported
@ring Still down :(
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Walmart brand Ed Sheeran
(@bellybuttongoo) reported
Thanks to @ring my apartment was broken into while their system was down earlier today. WTF is the point of #ring if it doesn't work when you need it most. 10 out of 10 pissed and 0 out of 10 recommend.
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Ian Collins
(@IanColl1971) reported
@ring Installed it Monday and now not working. Any idea when it will be sorted. Mine is wired yet saying battery is flat and no WiFi connection.
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Darren Skidmore
(@DSkids) reported
@ring You should be notifying customers as soon as you are aware of the outage, this is home security and peace of mind not a frivolous luxury
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ALEX MARLEY
(@AlexMarleyUK) reported
@Billy_5722 @ring They must have had a major issue and reset everything. But I just want everything how it was ASAP as I don't get Motion Alerts, Ring Alerts, and doesn't connect to Alexa. Firmware says unknown. Ring just says keep checking the Status website, but there is no change.
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Gman!
(@Whizwheels) reported
@ring This is really not good enough 8hrs offline, you should have a backup system. I'll be expecting my Ring Monthly Fee back.
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sdc
(@sergiodc1966) reported
@schmassidy @ring I’m having some bad issues with the ring doorbell 2nd gen I have called ring and they know about it and have given 24 hrs to fix issue
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Madre
(@marcihcarnes) reported
@ring Trying to get set up again. Customer service can’t help ...worst service ever @ringisnohelp @ring
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Vince
(@Vnxe90) reported
@b00ksnob @ring @amazon I think its still charging but just the app showing its not. Because before the outage everything worked fine.
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DrunkenPolish
(@DrunkenPolish) reported
@ChiefGossard @ring Bad timing. This is the second significant outage I’ve had that I can recall with my Ring devices in two years. Amazon Web Services is having network issues and Ring is affected.
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Fancher Comes Alive!
(@AliveFancher) reported
@ring I got the battery compartment door warning this morning. I can’t switch modes all day. Is this also symptom of the the issue?
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Evan Godwin (gAHdwihn)
(@TheEvanGodwin) reported
@ring You really should notify customers as soon as there's a widespread issue, be it email or text. The shear volume of wasted time trying to troubleshoot is insane.
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Tom Yams
(@YamsTom) reported
@ring Its not just an inconvenience the whole ******* app is down bruh
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Jude
(@RaiderJude) reported
@ring Harrrible! In 2020 what ‘big’ company can not figure out an outage? Your company should be ashamed of itself.
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Marco Tietz
(@marcotietz) reported
@ring That's pretty terrible.
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Lisa M
(@higgs_623) reported
@ring Stop with the robot automated response to the tweets! It’s just as frustrating as your lack of response to the outage! Credits to customers should be high on your list. I just ordered bing and ring will be replaced. Wish i could send the ring cam back
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January 20, 2021 12:00pm
(@BerninForBernie) reported
@pithyaphorism @ring Welp, my daddy said he didn’t get automatic windows on his Ford Fairlane in ‘64 because it was just something else to break down. I spent hours trying to master the art of rolling down my window without appearing to do so. #InternetOfThings
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Nick Webb
(@nawebb) reported
@Billy_5722 @AlexMarleyUK @ring Same problem here, all ring devices are showing RSSI of 0 when our Wi-fi is fine? Also battery showing 100% when it was less than 50 yesterday!
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Jefferson
(@jandroid11) reported
@Steve91392532 @ring I had Ring for more than a year and this is the first time I've had this outage issue, hopefully it's not a hack for the holidays, this would be a porch pirates dream