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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
Live Outage Map
The most recent Ring outage reports came from the following cities::
|City||Problem Type||Report Time|
|Los Angeles||Sign in|
|Browns Mills||Device Failure|
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Ring Issues Reports
Latest outage, problems and issue reports in social media:
@ring Please note that alexa greetings are not working if ring app is installed on samsung @smartthings refrigerators. Live view is automatically activated when someone is pressing doorbell button. Alexa recognize this action as answered.
@RING live cam alerts do not load until activity is gone, or the app crashes or loads black screens.. *Now 'Neighbor's feature is not working and completely crashes #RING. Have reinstalled. Come on #RING @Amazon... FIX your frigging app! Read recent reviews in Play Store.
@ring I have a new ring 4 doorbell and once setting it up, I got an email saying I can get a complimentary faceplate, but when I enter the code it doesn’t work, as it says it can only be used for the doorbell pro 2 but the email says the free faceplate is for my ring 4? Help!
@ring still waiting to hear from “account logistics” regarding an issue 10 business days after being quoted 5-7. Now being told to wait longer. Anyone able to help!?
@ring It's mind boggling that my indoor ring cam can be hung upside down and I can invert the picture but for the stick up camera I just got for outside I need a $20 kit.
@therealgingeroo @ring Oh I’ve had the exact same thing 😠 absolute nightmare.
@ring worst customer experience I’ve ever had. been waiting for a replacement doorbell for over a month now. Been calling customer services almost every day for a status update only to be told nobody knows what’s happened have escalated but never receive a call from a manager.
@ring its a shame that you promised to replace our broken video doorbell and then changed your mind without letting us know. I was only told this when I called chasing delivery. No reply to my compliant as per your advised timelines either. Very poor customer service.
@ring I am having an issue with downloading a video. The audio is just blaring feed back.
@ring my doorbell won’t connect to the server and hasn’t been working for months. FIX IT!
@ring Nightmare continues receive email from ring informing me the doorbell is now out of stock situation has now been ongoing for almost 2 months have contacted customer services multiple times to speak to a manager never get a call back
@ring I need help with all of this please
Anybody here own a @ring doorbell? Not sure if it's just me but the battery life is dog **** and most features are turned off. Wondering if anybody else has this issue.
@ring purchased a chime pro and no lights in setup. Called the UK phone centre and it says it’s closed, despite being 7pm and the voicemail says open until 8pm. I send an email and get an auto reply saying you don’t provide support by email and to call 🙈 can you please help?!
@ring As I expected did not receive a call from a manager to resolve an ongoing issue that’s now been dragging on for a month. Instead got an automated survey to rate their service which disgraceful
@Free__Tech @ring Common problem with Google products.
@ring why is it that every video in my event dashboard (in the web version) refuses to play with the message "Sorry we had trouble loading your event." I can't play a single video. So why am I paying you a monthly fee?
@Free__Tech @ring I use nest and wired it so I never have that problem. Take a bit longer to run the wiring but saves a lot of head ache later . I had the ring and didn’t end up liking it .
@ring I put TWO different returns in ONE box to ship and your return team can't figure it out. Refunded me for one item. And the" support" help desk in Asia is terrible. Multiple phone calls this week and still no resolution.
Anyone else have a problem with @ring live? No matter what I do it doesn't go live. I even reset the damn thing 10 times.
@ring hey ring do you want to help me or not I’m having trouble with my rental home property cameras your customer service agent sucks I’m 1900 miles away kinda hard to reset don’t you think?? I’m not bewitched for the love of god!!!
@ring I’m trying to connect to my home camera while I’m abroad but it keeps telling me to use a old device. Please I need help ASAP
.@ring customer service / technical support: Chat - we can't help you, please call in. Phone - you don't understand how your device (that you've had for several years) works, I can email you some information about it, no we aren't troubleshooting or replacing it, click.
@troyhunt @Ubiquiti You're not the only one with weird unifi issues. My @Ring Doorbell Pro 2 will connect to my AC-Lite, but not my newer U6-Lite. SO weird! Unlike you I don't have the technical ability to try and figure out what's going on... Hope a firmwire fix will fix it eventually...
@Free__Tech @ring Yep have one think I was telling you before about wiring it into 5volt charger. The batt life on them are crap especially if your in a cold area .I was only getting 4 days out of mine so went down the road of wiring it in👍👍
@ring what’s going on with video doorbell? Constant notifications and no motion no recordings. Often two notification for one event. Help.
@ring ringdoor device not giving me motion/person detection and Im being told that « higher support » doesnt want to be bothered with my issue and try to fix it! Instead the agent was told to ship me a new device! How unprofessional!
Really annoyed with @ring - one screw in my ring doorbell is not unscrewing, just keeps going round and around, so can’t get it off to charge. Rang Ring support and explained the problem - solution is to buy a new unit!...Because of one screw I need to buy a whole new unit...
@ring Camera not connecting to wi-fi. Is there an outage?
@ring i cant login to the app. Earlier the app kept telling me it couldn't locate me. Uninstalled and re installed app still not working. Reset pw thru site. Then sends code to email but no code in the email just instructions that are useless cause the app doesnt work!!!! Idiots