Is Ring down?
No problems detected
If you are having issues, please submit a report below.
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
-
Online Features (28%)
-
Device Failure (21%)
-
Sign in (18%)
-
App Crashing (14%)
-
Errors (10%)
-
Website Down (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Detroit |
Online Features | |
 Manchester |
Sign in | |
| Ashtabula |
App Crashing | |
| Barnsley |
App Crashing | |
| Phoenix |
Errors | |
| Lenoir |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
-
ChickenButts
(@RadicalLeft562) reported
@ring what’s going on with video doorbell? Constant notifications and no motion no recordings. Often two notification for one event. Help.
-
Jamie knight
(@Knightus12345) reported
@ring I'm having a problem with my ring spotlight camera, I've installed it today and unfortunately it will not connect, the WiFi setup is not showing up on my phone even after doing a hard reset. Can you help?
-
David Ziskind
(@dziskind) reported
.@ring customer service / technical support: Chat - we can't help you, please call in. Phone - you don't understand how your device (that you've had for several years) works, I can email you some information about it, no we aren't troubleshooting or replacing it, click.
-
Ciara Fogarty
(@Ciara_Fogarty) reported
@ring Hi, I have done a password reset 3 times for my account but am not getting the email. Can you help?
-
Sango
(@Sango049) reported
@ring Oh I am good with getting the settings down, I was mostly hoping for a larger selection of tones that the app will play for alerts. I have some assigned, but just wish there was more of a selection is all. Being able to add custom ones would be cool.
-
Shelly_says
(@shellsays_2) reported
@ring hiii. My notifications stopped coming through a couple of days ago but the settings show that it should all be fine. I’ve sent you a DM, can you help please.
-
Queen_Aoleon
(@La_jeune_fille) reported
I wish I could ask alexa to find my phone. @ring help!
-
Tameka J
(@TamekaJSays) reported
@ring hello, my ring device is no longer sending motion notifications only when someone rings the bell. Please help
-
Karl
(@KarlHall87) reported
@ring Hey. I've been kicked from my app and account today. I've tried uninstalling the app and reinstalling. Also changed the password on the account. Still unable to log in or use the app. Just keep getting an error message. Shed any light please?
-
Scarlett 💙
(@scarlettbrown89) reported
@ring I have a new ring 4 doorbell and once setting it up, I got an email saying I can get a complimentary faceplate, but when I enter the code it doesn’t work, as it says it can only be used for the doorbell pro 2 but the email says the free faceplate is for my ring 4? Help!
-
HMG
(@hemega5) reported
@FedExHelp Website advises package was delivered to my front door... however... nothing was there and no one came to my door at the time says delivered (thank you @ring). When I use your "virtual" help it says not the correct address ... wth? This is a mother's day gift ...
-
Nicole Halliwell
(@eightyf0ur) reported
@ring by the time any of your cameras “Activate Device” the bad guys could already be inside someone’s house. FIX IT. Cameras that are sitting on top of my router can’t even connect without taking 5 minutes to think about it. My @SimpliSafe camera connects instantly.
-
@amys_bus_ticket 🌊#PaperBallots
(@amys_bus_ticket) reported
@RING live cam alerts do not load until activity is gone, or the app crashes or loads black screens.. *Now 'Neighbor's feature is not working and completely crashes #RING. Have reinstalled. Come on #RING @Amazon... FIX your frigging app! Read recent reviews in Play Store.
-
Jason K
(@knowles79) reported
@ring I put TWO different returns in ONE box to ship and your return team can't figure it out. Refunded me for one item. And the" support" help desk in Asia is terrible. Multiple phone calls this week and still no resolution.
-
AliceInWonderland
(@curiouscroquet) reported
@LNS_MissJ No, chime is part of the ring system. Fine connecting to WiFi App not slow usually, but when out and about with naff signal, it can be. Their customer service has been AMAZING too. @ring
-
Emma
(@Emma71089625) reported
@ring I received an email from you with a code for a complimentary faceplate but the link to redeem opens a page that doesn’t exist anymore and the code is invalid when trying to complete the order manually… help please!
-
Brian Powers
(@RareSteak120F) reported
Anyone else have a problem with @ring live? No matter what I do it doesn't go live. I even reset the damn thing 10 times.
-
Simon Hutchinson
(@HutchMedia) reported
Hi @ring I haven't received any "person detected" notifications from my doorbell for two days. Followed all the troubleshooting instructions but still nothing. Can you help?
-
Spud66
(@Spud662) reported
@ring Poor customer service trying to get problem sorted our
-
Jack Wallen
(@jlwallen) reported
@ring why is it that every video in my event dashboard (in the web version) refuses to play with the message "Sorry we had trouble loading your event." I can't play a single video. So why am I paying you a monthly fee?
-
Marcel
(@margatemarcel) reported
from
Margate, England
@ring I would have renewed, but due to your arrogance, I have just phoned to cancel/obtain a refund. I hate poor customer service. Goodbye 👋🏻
-
Ryan M. Adzima
(@radzima) reported
@ring So… not gonna happen and I should move on? I know, caveat emptor but here’s an idea… Maybe don’t announce/advertise things multiple times with no intention of following though. Instead of a non-customer with no opinion you have a lost customer with a really, really bad opinion.
-
Sci the 11th
(@Just_Sci_kee) reported
@MarketStar4 @ring No help, at all. When people come to my door, my doorbell cam & floodlight cam become a regular floodlight and doorbell. Forget about answering a live doorbell. Try to get "help" from ring & the end all be all of their help is questioning your RSSI signal.
-
Derek
(@DTheoneAndonlyW) reported
@ring My floodlight camera has started showing all images with a pink hue. Is this something that is easy to fix or has my camera failed?
-
Capital Katie
(@CapitalKatie) reported
@ring hello, trying to set up a new account and it made me reset my password, but the reset email never got to me and I don't know how to fix it. Can someone help?
-
Colm Gordon
(@Colm1984) reported
@ring I've come to the conclusion after all the faults and incidents I've had with my two devices that RING can only be filed under one criteria and that is "****" Well done you strike again
-
Dibyajyoti Dalai
(@ddalaij) reported
@ring Anyone help me whether to buy Ring or not. I am observing their service is not good.
-
Ross Nadin
(@ross_nadin) reported
@ring you've provided the worst service I can remember ever having. No complaints team. You received a returned device back (still sealed) on 6 April, I'm still waiting on a refund. Lies after lies from your agents. If you're considering buying from ring, my advice look elsewhere
-
Debi Lee
(@debslee247) reported
@ring its a shame that you promised to replace our broken video doorbell and then changed your mind without letting us know. I was only told this when I called chasing delivery. No reply to my compliant as per your advised timelines either. Very poor customer service.
-
Annetionette
(@Annetionetteb81) reported
My wrist hurt so bad I wish I had @ring light bulbs in my room so I don't have to get up an turn my light off