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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (25%)
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Online Features (18%)
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Errors (16%)
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App Crashing (15%)
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Website Down (15%)
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Sign in (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Device Failure | |
 Velbert |
Errors | |
 Birmingham |
Online Features | |
 Mumbai |
Online Features | |
| Lewes |
Device Failure | |
| Jersey City |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Kirk Bevins
(@KirkBevins180) reported
@gsmarchant @ring Explain how it can be user error? It happened again today. I left my house to go for a walk and it alerted me someone was at my door while I was half way up the road!
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Chris Wiegand
(@cdwiegand) reported
@ring None are relevant. No other device has dhcp issues, and these never come back up on their own. I’m running WPA2, got plenty of bandwidth, and didn’t go down overnight. I think they are just unreliable, or firmware updates have made them so. Looking at other products instead :(
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Steven Badeau
(@StevenBadeau) reported
@ring welp, you can't fix toofid.
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Dwayne
(@dbarberaz) reported
@amazon 2 times you claim package delivered and 2x no package driver's markings stuff not true. Have @ring and nothing. Bad service wait days to speak to anyone. #Amazon #badserive #nothappy
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Jerry Valle
(@golosport) reported
@ring Spoke to a technician this morning about my ring camera. Unfortunately was not able to help. Told me that a higher tear technician will be calling me at 3 PM. It’s now 4 o’clock and still waiting?
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Nicole Weaver
(@Weaver_Fever_96) reported
If any of my friends/family were thinking about getting a @ring doorbell... DONT. Unless you want to have it charge for 9+ days only for it to go dead again within 3 hours. But don’t worry, they will suggest resting the device to try to “fix” it.
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Shae Harding
(@ShaeJHarding) reported
@ring I have two Spotlight Cams that no longer work. We’ve had them less then a year. How can I fix them, please help 🙏🏻 #ringspotlightcam #ringcamera #notworking
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Annette Loos
(@newsaddict12345) reported
@ring No DM yet, because I am interested how many other users have this problem, I upgraded to most expensive Ring Pro doorbell for my parents who are in their 80s because they loved their old ring WHEN It worked, battery ran out SO hard to remove!
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Paul Rodgers
(@Rodders3001) reported
@ring Hands down worst support ever. Contacted twice, kept trying to get me to buy replacement part, eventually conceded it was under warranty. Still said easier for me to buy it. When I argued said they would said one under warranty. Never received.
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Crushed SMARTIES
(@CrushedSMARTIES) reported
The worst #CustomerService award goes to @ring. I’ve spent over an hour on multIple calls. All for the return of items that were returned exactly how their policy states and items that were unopened in their original packaging. #unacceptable #DoBetter
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Mike Shedd
(@Shredd74) reported
Hey @ring - I understand security measures, I do. BUT, when your security measures preclude me from being able to log onto my account to check on my families well being cause of new phones... Its a problem. Needing 2 be IN front of the cams 2 fix as well - I'm NOT HOME! #FAIL
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Clark
(@Hunk21061) reported
@uscpsycho @ring I have no problem with my Ring System
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Aaron
(@bluetide) reported
@JamieSiminoff @ring considering your owned by Amazon your e-commerce is the worst. I’ve been trying to arrange a return since Thursday. I was promised a return label in 48 hours. It didn’t happen then the next guy promised on Saturday shortly and will arrive by morning. This 1/2
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Justin B
(@Jbark83) reported
@uscpsycho @ring Stop buying ****** cameras from all 3 manufacturers and you won’t have a problem
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dwlfl
(@dwlfl) reported
@ring Doorbell stopped working. Replacement refurb also not working. Hours on the phone with support and hours waiting for a call back is unacceptable. Several other ring cameras are working. Issue isn't my infrastructure
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Kirk Bevins
(@KirkBevins180) reported
I look forward to receiving my money back from @ring . They are absolutely terrible. 3 separate problems again from their doorbells today, including silent notifications, NO notifications and a 1 minute 30 seconds late notification. What an absolute scam.
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Jen Rodrigues
(@jenannrodrigues) reported
@ring having a hard time trying to return a ring doorbell that doesn’t work. I bought in on the ring app how do I return it?? When I do my order number it doesn’t find it. Help.
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Eric Chase
(@chasefromnj) reported
@ring Question. One of my first generation keypads used to always have the green light solid. Now all of a sudden the green light is out and won’t come back on. Is there a problem with the keypad?
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Jennifer Michel
(@Gilastrud01) reported
@ring Terrible customer service! I will NOT be buying from ring again!
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N
(@noeleen22) reported
.@ring I’ve had trouble with my video doorbell since day one, and the best you could offer me is a discount on a new product? Very disappointed. Poor customer svc.
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Emily Moore 🌵🛸🏜
(@FrickenEmily) reported
@ring help
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Chris Wiegand
(@cdwiegand) reported
Hey anyone else have really bad luck with @ring chimes disconnecting? I even bought two new ones and I can’t keep them connected to my normal WiFi that everything else stays on just fine. I’m a network admin, so this isnt a case of PEBKAC, but they seem really unreliable.
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skforce17
(@skforce17) reported
@ring - bought a new home security kit this past weekend and the sensor would not connect to the base. Was on a call with customer service for an hour on Sunday and they could not fix it and escalated it to level 2 support. Have not heard back from anyone since then. help please!
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Taylor Durham | IG: phillycontentcreator
(@taylorjdurham) reported
Hey @UPSHelp, what’s the point in having a package bin (with signage that says to drop it in said bin) if your drivers leave my package on the stoop to be potentially stolen... and before you fix those thumbs to tweet back i saw the whole thing on my @ring doorbell 🤬🤬
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dwlfl
(@dwlfl) reported
@ring has the worst support. Anyone want to buy 7 cameras? I'll sell them cheap. Time to switch platforms. Not sure if the @amazon buy out has anything to do with outsourcing support.
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Lauren edmunds
(@Laurenedmunds3) reported
@ring my ring doorbell 2 has suddenly stopped working, less than a year old and not doing its job. Can’t connect to the live stream, not recording any events and if outside can’t even press the button to use as a bell. Help??!!
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Craig Jackson
(@IcCraig) reported
@ring I’m still waiting for my discount code because my floodlight cam is broken 😡
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Gareth Marchant
(@gsmarchant) reported
from
Coffs Harbour, State of New South Wales
@KirkBevins180 @ring Never had an issue. I’ve got a doorbell, 4 cameras and very accurate movement detection. Either a simple product failure or user error I’m afraid.
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Georgia
(@AquarianGeorgia) reported
@ring I have my notifications turned off at night for motion detection. However my Amazon devices still alert at 2-3am when the milkman delivers!!!! HELP!!!! 😡😴🥱
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UnitedReddevils
(@SocialRez80) reported
@ring Very disappointed in your tech support team. I called with two questions and got totally incorrect answers both times. Please fix this.