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Ring status: device issues and outage reports

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Full Outage Map

Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

  • 53% Device Failure (53%)
  • 26% Online Features (26%)
  • 5% Sign in (5%)
  • 5% App Crashing (5%)
  • 5% Website Down (5%)
  • 5% Errors (5%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

CityProblem TypeReport Time
Port Orchard Online Features 6 days ago
Morecambe Device Failure 1 month ago
Greeley Errors 1 month ago
London Device Failure 1 month ago
Manchester Device Failure 2 months ago
Romeoville Device Failure 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • louhastie
    bagel (@louhastie) reported

    @ring can you give me an email address so I can speak to someone please, not impressed with your customer service 😡 I can’t resolve my issue despite 5 phone calls, they kept getting disconnected by you

  • MAZEHUD
    Maze (@MAZEHUD) reported

    @ring has got the worst customer service ever. The reviews speak for itself. Look at the X replies. Also, look into your Privacy rights you. Very concerning!!!

  • TheAngryCaptain
    Ian Fritzsche (@TheAngryCaptain) reported

    Hey @ring, if you don’t stop asking me if I “want to join Search Party” soon, you’re going to have to form a Search Party to locate my cameras in the trash.

  • Its34Again
    Scotty J (@Its34Again) reported

    Day 20 of @ring STILL not fixing an easy iOS Widget problem even thing they pretend they’re working on it. They literally don’t care, do they!?

  • Rivirunthecity
    LastRealOneLeft (@Rivirunthecity) reported

    @ring if I bought ya ****** *** cameras I shouldn’t have to pay to use them. The whole subscription to **** I already paid for is so ******* old fix up of just shut ******** down.

  • AnusOfDoom
    DonutOfDoom (@AnusOfDoom) reported

    @missmommymolly Just busted my sister birthing a girthy **** on my doorstep at 3.17am @ring can I send you footage to verify the size & perpetrator?

  • KilliM222
    killians.magical.life (@KilliM222) reported

    @ring it's ridiculous that with the neighborhood feature you can't ask neighbors to keep music down because it goes against guideline. What guidelines? I think that's a very respectful thing to ask. Ridiculous.

  • DickBuffett
    Bubbba Buffett (@DickBuffett) reported

    Pointing your security camera onto your neighbors property is illegal. @ring cameras are often just as bad as flock.

  • Its34Again
    Scotty J (@Its34Again) reported

    Day 17 of asking .@ring to address the iOS widget issue and despite all the promises STILL NOTHING has been done. JUST MORE EMPTY PROMISES.

  • RealAlexT1
    SoCalSquatter (@RealAlexT1) reported

    Has anybody ever noticed that @amazon deliveries don’t show up on your @Ring? They won’t ring the bell and somehow black out your camera…wtf @amazon ?

  • Its34Again
    Scotty J (@Its34Again) reported

    Day 31 of @ring STILL not fixing an easy iOS Widget problem even though they pretend they’re working on it. YEP! That’s ONE WHOLE MONTH!! They literally don’t care about customers, do they!?

  • rnahmias
    Ran Nahmias (@rnahmias) reported

    @FedEx One out of every three deliveries lately seems to end with: “Customer not available.” The problem? @Ring cameras exist. If your driver doesn’t want to make the stop, that’s one thing. But claiming I wasn’t home when the cameras show nobody ever arrived is something else entirely. @FedExHelp

  • BradRice14
    Brad Rice (@BradRice14) reported

    Awful customer service from @ring . Multiple times trying to resolve an issue that is at their end and never a resolution. No complaints department and no escalation paths. Poorly run

  • LondonLadyLips1
    LondonLadyLips (@LondonLadyLips1) reported

    @AmazonUK @amazon @ring thanks for the person who put the phone down on me midway through me trying to get support.

  • SaltyRiverWater
    Nanabozho (@SaltyRiverWater) reported

    Man, @USPS has a serious problem. I mailed a sealed box of cards back in April. Box was never scanned so I opened up a Missing Mail Search. Yesterday, after 6 weeks, I get a notification that it was delivered. Reached out to the buyer and let him know. Buyer provided @ring video showing that no delivery was made. @USPS where did this package end up?

  • Its34Again
    Scotty J (@Its34Again) reported

    Day FORTY of .@Ring STILL not fixing the iOS widgets. Even though there’s been THREE app updates in that time. They REALLY don’t care about us customers do they. If you’re not going to fix this issue can you let us know please. You’re just laughing at us now.

  • JamesRLandrum
    James Landrum (no relation) (@JamesRLandrum) reported

    @FedExHelp No I just want both drivers to arrive at the same time and throw down in front of my @ring camera

  • pumblechook
    Pumblechook (@pumblechook) reported

    @ring Ring 4K Retinal Camera picture quality is not so great with very poor picture degradation when zooming in. I have tried different models including the POE versions. Even Ring tech support have given up. Very poor products

  • MikeBtt
    Mike Btt (@MikeBtt) reported

    @ring my doorbell went offline last night and ever since I’ve not been able to reconnect it to the broadband network. I have been onto @CommunityFibre but they can’t fix it.

  • sonykay
    sonykay (@sonykay) reported

    @ring customer service is probably the worst I’ve ever encountered. When he couldn’t solve my issue, he put me on hold without telling me and has yet to return…20 minutes later, I’m still waiting

  • Rob_D_Wilkens
    Rob Wilkens (@Rob_D_Wilkens) reported

    @ring Okay - There was a lot going on yesterday and I was frustrated - I apologize for my reaciton - however, I resolved the issue by setting up a VPN. Without the VPN (using AT&T's wireless home internet service) it was failing,. Solved.

  • DaveyAllen54264
    Davey Allen (@DaveyAllen54264) reported

    @ring I despise this company they don’t make it easy for anything. I had to change Internet service now they want me to take all the equipment down to reset it I’m disabled so I can’t be doing that. They don’t make anything easy and they don’t care. I am so sick of this

  • aliezad
    𝓐𝓵𝓲 (@aliezad) reported

    @ring on my apple watch, the alerts usually include a snapshot from the ring cam. But randomly, there would be no picture and just the text about someone being at front door. I have been noticing this more since last couple of months. Can you look into this and fix in a future update?

  • HeIsRightAgainX
    HeIsRightAgain𝕏 (@HeIsRightAgainX) reported

    There is nothing more insufferable than ordering @ring products, having the shipment arrive without the key component, calling customer service (apparently in SE Asia)...encountering an accent so thick it's not understandable (and I've traveled to SE Asia frequently on business), and trying to resolve the issue, being told the phone number on your profile is not in their system, and the phone number on your order (same number) is not in their system, but that the order number IS, but that is still not sufficiently identifiable. Thank God I recorded the call.

  • MAZEHUD
    Maze (@MAZEHUD) reported

    @ring THE VIDEO DOORBELL DEVICE IS UNRELIABLE, regularly missing recordings and going offline. Despite paying for Ring Protect Solo subscription, weeks of troubleshooting & contact with support have failed to resolve the issue. Ring also makes it difficult to escalate complaints!

  • sheininfluencer
    FACELESS SHEIN INFLUENCER (@sheininfluencer) reported

    @ring TERRIBLE SERVICE, SEND MY ORDER!!!

  • DeanAbraham8
    nun u (@DeanAbraham8) reported

    @amazon @ring HOLY **** AN AMAZON DRIVER DELIVERING A BOX! thought u guys dumped them all off at the USPS to do. i mean u dump off how much at the po to do for u—- 80% of ur pick n choose heavy bs while u deliver the small. f u guys u would b jobless without the po.

  • comrademikey
    Mikey! (@comrademikey) reported

    @ring Hi. I changed my phone number now I'm completely locked out of my account. I'm based in the UK so the advice on your help page is not relevant.

  • silkymule11
    SilkyMule (@silkymule11) reported

    **** you @ring and your stupid *** products

  • richgjaci
    Misses microwaving fish in the office (@richgjaci) reported

    @HDCares @HomeDepot Sunnyvale CA Kifer Rd store couldn't help with @ring cameras. It was self service but I couldn't get to any of the product as it was in a cage . I even showed the staff members the product and its location in the app and still couldn't get any assistance.