Ring status: device issues and outage reports
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Full Outage Map
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (30%)
- Online Features (25%)
- Errors (17%)
- App Crashing (12%)
- Website Down (9%)
- Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris
|
Errors | 4 days ago |
|
Paris
|
Errors | 4 days ago |
 New York City
|
Online Features | 4 days ago |
|
Lancaster
|
Device Failure | 6 days ago |
|
Ronkonkoma
|
Device Failure | 7 days ago |
 Shawinigan
|
Sign in | 9 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Christopher Tom (@Teknight101) reported@ring I called Ring and talked to supervisors and none of them could help me resolve the order issue. They told me to cancel and place a new order. We're about to lose funding for the cameras and Ring couldn't help a nonprofit children's school in dire need. Very disappointed.
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Harish Gundecha (@HarryGundecha) reported@ring Unfortunately the customer support agent had no additional information for the delay in processing the order nor did he give me any option to escalate this issue
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d madsen (@davidma77507034) reported@YNB @ring Further, I don’t care who it is. Do not generalize about other ethnic groups. It usually turns out bad unless you’re a comedian.
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FreeMindBill🤷🏼♂️ (@Afreemindisbest) reported@ring I noticed my address is incorrect on my app. It shows a different area with the same street name. However when I try to change it I am told I will have to leave assisted monitoring. Is this the paid monitoring or something different. Hope you can help. 🙏🏼
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Paul DiMaggio (@pldmgg) reported@ring Given that a bunch of features are missing from lower tier Ring Protect subscriptions, you guys really need to allow for testing at those low tier levels. Currently, you *cannot* configure a brand new system to operate at a level below Protect Pro for 30 days... Please fix.
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Beth (@ConeyFerg) reported@YNB @SuckaFreeZone3 @ring Yes!! People who steal necessities, like kid's medicine, are way more stealthy. I'll find empty packaging on the shelf. The only people I've seen ACTIVELY stealing are white women slowly going up & down each aisle, taking random items.
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Scotty J (@Its34Again) reportedThe latest iOS 26.5 beta has broken the @ring widgets You can still add widgets but half the cams are missing and won’t let you add them to the widget. @ring_uk
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Juliet (@WforWhaletheOG) reportedI just had the worst customer experience trying to trblsht my @ring device. The rep didn’t listen when I explained my situation, gave bad information, and when I asked for a senior rep said there wasn’t any. I asked for a survey to document my experience and she hung up on me.
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Davey Allen (@DaveyAllen54264) reported@ring I have called and asked well within six months. Then I promised that they were sending something out to me. Hoping it would help. That never showed up. What ever that was. I stopped my cloud because the cameras didn’t work all the time
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T (@aleahatxx) reported@ring can you please tell me why my ring camera has lines down it and has gone purple looking? 😞
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Zygi (@ZygiBajor) reportedIs anyone else’s @ring app not working in the UK? Keeps saying there’s no connection available
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Ned Schneebly (@SeanHodgdon) reported.@Ring has the worst 2FA I've ever seen
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Judders (@JuddLane) reported@Hudson61600379 @ring Have had similar experience. I ordered on 13th February, with no sign of products or delivery date. 3 times told I’ve got to wait for products to arrive back at @ring HQ before they can issue a refund or resend items, as they’re missing in transit. 😔
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Nick (@NickNack024) reported@ring so ring have said it could be my hub that’s the problem that’s why I’m not receiving a signal to the ring bell how about that’s not the problem it’s worked all week now it plays up. And I’ve not got much going though my wifi
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Ajay Lummy (@jaylummy) reported@ring You guys have the worst support service center! No response after an hr being on the phone trying to fix the issues with my Ring Alarm and not being able to turn it off. No fault of mine. You guys should do better!! If this were an emergency, this could have been a disaster
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Dave A (@chief1981) reported@ring Wow I've never had bad customer experience from you until just now. Person on webchat just sent templates saying they are not able to troubleshoot and to call instead. Ignoring my offers to send screenshot etc
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Matt Martin (@MattMartinIvy) reported@ring I have one of your ring alarms, whenever we lose power the system Never resets to the network, You have to do a reset. Surely this known glitch can be fixed. What if I was away and had power cut: the when would go offline until I got back. That goes against the whole idea
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Jamie (@jrashmore) reported@ring how come I’ve been waiting for my replacement device for nearly two months, you take the money out of my acc knowing I do not have the device yet but yet your customer service team do nothing to ensure my device is delivered? Terrible service!
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RhysvWZAR (@RhysvW_ZAR) reported@ring why MUST I miss all of my calls. All of my notifications EVERYTHING. SERIOUSLY WTF
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Clarissa (@ClarissaL93) reported@ring hi please can you help. For weeks now the battery on my doorbell doesn’t change in the app after I’ve charged it so it keeps dying and not telling me it’s at low battery. I’ve tried rebooting via the orange button and the app but it keeps saying ‘something went wrong’
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Andrew Hackeson (@ahackeson) reported@ring I ordered a ring sensor in July 2022 and never received it. I have tried several times with your online twitter team and your process of messages, forms and customer service agents is very bad.
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The Original Pagan (@PaganOrigin) reportedHey @ring Why have you upgraded your entire range - but not the peephole camera? Bit **** for us renters!!!! Can you maybe upgrade this to 4k like all your other cameras?!! Then I’ll buy a new one and replace this one!!
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JadeFromStateFarm (@_kagome___) reported@ring @ADTRbreakdown Have the same issue and y’all just ignore the problem and act like it’s something we did wrong. Having an active stalker is so much fun when your cameras never record yay me 🙄
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Wesley Henry (@liveWesHenry) reportedOk @ring. Can you tell me why your customer service rep just dropped out of our live chat session? We spent almost an hour on chat, and being of no help, she just ended our conversation, and nothing was solved. #unprofessional #nottheonlysecuritycamera #helpacustomerout
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Amos (@revamoskir) reported@MarianHF @ring I am so sorry about what happened to you but I know a guy who can help. Superb_cr4ks on Instagram is the best in relation to any cyber issues
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Suraj khindkar (@Suraj2529) reportedI am taking loan few month ago in ring app and 4 emi bounce in some crisis and my last company some payment issue so ring agent harass in daily basis and I'm send mail also for settlement but he was saying RBI authori on our company dnt settle ur loan @RBIsays @nsitharaman @ring
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Wendy Gundry (@WGundryRE) reported@ring I have never ever had such a bad experience. I just bought these cameras and you can't connect to my account. Return and would never use you again after over 5 hours on the phone of wasted time with you today. #ringdoorbells #ringcamera ring sucks
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Click (@napersmikekim) reported@C_Garcia014 @ring Is that why certain cameras stop connecting to the WiFi and fail to record events or go into live view after a while? Tried to troubleshoot via text and phone but no help. I wonder if weather exposure can make the devices stop connecting too.
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Andrew Fisher (@AndrewPhisher) reported@ring Why is it that out of ALL of the devices in my house, the Ring is the only thing that just doesn’t reconnect if there is an outage and there is no way to reboot the device without being right next to it… what is the point of it being remotely accessible then?!!
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Jay_The_Man (@Jay50613985) reported@JoeBorelliNYC @NYPDnews @ring You only care when it affects you. You don’t care if the NYPD maintains standards? If the beards are too long they can’t get a proper seal on a gas mask & a criminal can grab them by it. It is a risk to the officer & anyone they try to help. Try locking the car door.