Ring status: device issues and outage reports
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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (30%)
- Online Features (25%)
- Errors (17%)
- App Crashing (11%)
- Website Down (10%)
- Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris
|
Errors | 2 days ago |
|
Paris
|
Errors | 2 days ago |
 New York City
|
Online Features | 3 days ago |
|
Lancaster
|
Device Failure | 5 days ago |
|
Ronkonkoma
|
Device Failure | 6 days ago |
 Shawinigan
|
Sign in | 8 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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taylor('s version) 🧣 (@_tranquilitay) reported@ring i'm no longer able to see a preview when i get a push notification. can you help me out with this issue?
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Jeena ⁷ 💜💜 (@jeenax) reported@ring Hi my rich notifications still not working any update on this issue?
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Private (@Private68318658) reported@ring hi RING, it has been 4 days since your Rich Notifications stopped working. This is very very annoying as I use this to check throughout the day. The amount you charge for devices then ring plus protect, this has been down too long. I want to know how I will be compensated!?
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Joe Martell (@jmartell09) reported@ring Still working on this problem?
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Ryan Jay (@ryan4258) reported@ring it's been over 120 hours since rich notifications have been down. Can you please re-enable this feature or provide a better update than the same one from 5 days ago. What's the issue with rich notifications? What's the ETA for resolution?
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Pinkesh Patel (@Pinkesh23239179) reported@ring Called the support team to ask why Rich notifications are not working and got told they were disabled. Don't you think it would be wise to send a communication email out to all your account holders to advise that you are disabling a service? Secondly there is no ETA for a fix.
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Inflewence (@InflewenceofINF) reported@ring my video 2 is hardwired and never had a battery issue. In the last week I've had to charge it 3 times. What is going on? All I've gotten was generic trickle charge answers from help.
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Sammy Duvall (@SammyDuvall2) reported@_Impossible_GRL @ring Glad it’s not just me having this issue!
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nick (@mumofboys72) reported@ring Im geting notifications jist no pic with them nieghbours having same problem
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tyler magill (@clover44zelie) reported@ring I see Rich notifications are down for battery operated devices but mine is hardwired and my Rich notifications do not work. I have tried all the troubleshooting tips. Could there be an issue for some wired devices?
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ChrissieTorcaso (@fuego_rojoDartz) reported@ring I'm tired of the robot answers that you're working on the rich notifications. Issue. If this isn't working then your product is worthless to me. How can I get my money back so I can purchase a reliable product?
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Nicholas Allen (@nallen001) reported@ring Hello I’m having an issue with rich notifications as well and my device isn’t battery powered
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Cas 💛 (@Cmandersox) reported@ring Bruh can y’all hurry up and fix this
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Eric Arnold Photo (@EricArnoldPhoto) reported@ring I remember a time before 'Rich Notifications' so I can deal for now, I just really like them; they improved the notifications 1000%. Looking forward to a fix.
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Adam Marc (@Pound4Pound_AJ) reported@ring I'm having this issue but my cam is hardwired.... any ideas?
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Nick Press‡ (@press_nick) reported@ring the Rich notifications for my Ring doorbell is not working at all. Is there going to be a fix?
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S (@Madfrog01) reported@ring @ring when is the fix coming? 3 days and no updates
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taylor (@taytaykm) reported@ring Why are the rich notifications still down it kinda defeats the purpose of the doorbell if i cant quickly see what’s outside??? It’s been almost a week without it
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IBiLLy (@IBiLLyI72I) reported@ring charges £25 a year for the privilege of getting rich notifications and to look at your own videos is absolutely shocking especially since its been down now for nearly a week.. seriously would never recommend ring to anyone with charging to look at your videos.
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Herv310 (@herv310) reported@ring May we please get an update with the rich notifications issues. It’s been a week and still no update from your team. Is this the customer service we get when we are asking for an update ? Come on team, let’s help the community out and start proving some information
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De Witty (@david_witty) reportedSixth time we've had our car broken into on our drive, and sixth time our @ring cameras (doorbell and camera) has failed to even activate, let alone record. Absolutely pointless tech with the blockers available for £1.50 on ebay.
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POᒪᗩᖇᑭᖇIᑎᑕE (@DJPower007) reported@ring Glad I finally found this. My old phone died Wednesday past and I finally got around to getting a new one Yesterday. I spent an hour last night and two hours today playing with settings and finally broke down and checked Google which lead me here! I feel foolish now hahaha?
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PJ (@PJMcLarenF1) reported@ring Hi. Is there any update on this issue? Rich notifications still not working here in the UK.
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Michele Sussman 🌸◕‿◕🌸 (@MicheleSussman) reported@ring I am not receiving Rich Notifications from my hard-wired Ring doorbell. I see that you are aware that battery-powered Ring doorbells are having this problem. I want to make sure that you are also working on resolving the problem with hard-wired devices.
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hassan ali (@thaidragon66) reported@ring Any update on the fixes. Cameras still not working properly. What's the point of paying for a subscription if you can't even use it properly?
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Jennifer (@jtkcmo) reported@ring It's been down for several days now... Can we expect it to be resolved in the near future?
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Lolly (@lollypopstitch) reported@ring When will the Rich notification issue be resolved? Surely it can't take this long to investigate and resolve 🤔
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Braces By Barnes (@BracesbyBarnes) reported@ring I’ve had the worst customer service experience with you guys. Zero communication about back ordered items. Long wait times on the phone. Should I just return everything and go somewhere else?!
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Stephanie ♡ (@Blondiie__X) reported@ring Hi I’m finding it very frustrating using my video ring doorbell 3. I have two batteries which need charging every 4 days. At first with a single battery I thought the battery was the issue hence buying a second but still having the same issue! HELP!
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psycho artie (@NonStopAssRape) reported@herv310 @ring They dont give a ****, clearly