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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (28%)
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Online Features (24%)
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Errors (17%)
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App Crashing (15%)
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Website Down (10%)
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Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Charlotte |
Online Features | |
| Chicago |
Online Features | |
 Münchberg |
Errors | |
| Kaiserslautern |
Errors | |
 Swindon |
Device Failure | |
| Dortmund |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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JULIE
(@Just_Julie78) reported
@ring PLEASE HELP, i ordered the wrong ring pro, i got the one with the power adapter. Can I get someone to fit this to my hardwired doorbell so not using the power adapter?
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William
(@William20194168) reported
@ring Sort your website out. Constant “Sorry this page does not exist” when trying to login.
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Matthew Scott
(@MattSScott) reported
@ring worst experience ever with your product. Brand new doorbell purchased from @Lowes_Canada Only to have your software tell me it’s used and linked to someone else’s account. 40 minutes with support and my only recourse is to bring it back to the store? Terrible service
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Dr. M Shelly Conner ♐🏳️🌈
(@MShellyConner) reported
Purchased @ring security cameras 3 weeks ago. Doorbell camera was missing mount. Been back and forth with customer service. What gives, @ring ? Y'all are too pricey for poor customer service.
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Yves Lavoie
(@MtlYlavoie) reported
Dear @ring ; You take MY MONEY; but you are not able to help me to get access to my security system after i changed devices; Phones, browsers, etc. No service in other language than English. I need a code and you won't give it to me. Never experienced this before.
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SmartThings Beat
(@SmartThingsBeat) reported
Kinda wild to think we may not be too far away from a future where a bad guy could break into our home and be greeted by a drone with a camera on it (@ring Always Home Cam) and a robotic vacuum with camera (@SamsungUS JetBot 90 AI+). I welcome our new robots!
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Ilija Wolinski
(@tbo41fan) reported
@theAdamGreen @ring I have the Amazon brand ‘Blink’ camera and have same issue
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Hondo
(@Hondo2104) reported
@robertkelly @ring Fix that gate. It looks like a couple comedians built it.
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Mo Joonoos
(@mjoonoos) reported
@ring My ring camera chimer is not working. Although its connected by electric Direct Current. It used to work since I bought it. Additionally, the batteries are running out faster. The first battery lasted over two years. What changed.?
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alison.martinn
(@MartinnAlison) reported
@ring after spending lots of money the ring camera will not work, tried to reach out to customer service and nothing. Very disappointed. Some help would be appreciated
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Thom
(@Thomson__) reported
@ring Outage in NL for ringing a doorbell? It is detecting movement tho... please check!
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Alex
(@Real_Alex_Y) reported
@ring I DM’d and spoke to someone from 13:50ish to 15:15, they gave me invalid codes and were no help at all, after exhausting their ideas just stopped replying, this is not the usual Ring Support service I am used to, I have spent £sss with you! !
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mark hewitt
(@tangledbug) reported
@ring stopped receiving motion notifications can anybody help ?
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Jayme Johnson 🧭
(@hippyjo) reported
@ring your app and so called customer support are the absolute worst. Worst experience ever, highly recommend nobody buy a ring device.
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April Read
(@april_read11) reported
@SJArobbins_ma @ring They messed up delivery .. so gave my four months trial not 1 .. great ... but it stoped working/recording ... so the lady fixed it over the phone ... Great ... but it cleared off my trial ... noone can help with a complaint .. will cal back in 24hr ... except they never do 😩
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Adam Green
(@theAdamGreen) reported
@thePaulCohen @ring @googlenest At issue is I need battery-powered doorbell.
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Paula Haver
(@haver_paula) reported
@ring I spent 2 hours on the phone to support line on Friday, was eventually transferred to advanced support, who flagged my floodlight cam issue to engineers to be fixed. That was 4 days ago, and it's now a week since we have had no notifications from the camera!!
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andy shaw
(@as281) reported
@ring I have purchased the 2nd gen and the video rarely plays although I do get live feed every now and again. I am a little disappointed and have tried everything to make it better can you help
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Claire Carton
(@Bobbsy) reported
@ring trying to find out why my order was cancelled and when I will get my refund? Can you help please?
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April Read
(@april_read11) reported
So pleased I spent so much money on @ring doorbell; for it to have so many issues and the customer service to be the worst I’ve ever experienced 😶
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Kooriki
(@KoorikiFox) reported
@pfak @ring Ok, Im not crazy then. I just checked the site through a VPN via the USA, the US site is up. Looks like the @ring website is only broken for Canadians
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Paul Cohen
(@thePaulCohen) reported
@theAdamGreen @ring I had a similar issue and turned on people only mode. Stopped getting 95% of the alerts from cars.
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Fizzy Waters.
(@cytbrownbear) reported
The way companies **** of their trash service to foreign call centers to get the customer anger is just TRASH. @ring do better. Good thing I’m not worried about my safety or anything
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Damien Smith
(@SmiffyDEE) reported
@ring is the UK help number down? App won’t connect to my doorbell.
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Chris Pickens
(@chrispickens1) reported
We bought a Ring Doorbell at Christmas the free "Protection Plan" expired. Then the Live View stopped working and now I'm getting random motion alerts with nothing there. Is anyone else having the same problem? It seems they are trying to force you into extending it. @ring
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Ste
(@Stevanobalabala) reported
@thors_joker @ring Fair argument but I’ve been using Ring for 4 years now and am sick of paying the subs and having no control over my own hardware. Besides, I’ve just forked out £500 on Unifi network stuff with a Cloudkey Gen2+ so may as well continue down that rabbit hole!
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Josh 🌐
(@joshpollack_) reported
@ring that does not help. looking at ways to schedule the door bell to not chime because of @amazon delivery drivers ringing the bell at bed time. and yes, i know i can manually snooze the doorbell every night, but that sounds very manual. maybe create a DND feature?
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Jessica Stowbridge
(@JessicaStowbri1) reported
@ring hi I received a discount code off verify as I’m a teacher and it won’t work, they said to contact you as it should, can you please help.
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Kris Venden
(@mpt45) reported
from
Everett, Washington
@ring It doesn’t help because I’m paying for the plan that only records 1 device which is my doorbell, so it actually isn’t recording on my camera. To turn off that motion schedule, I have to drill down into about 7 sub levels which is ridiculous. Should be an easier way to disable it.
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Martin Robbins 🚲🚨🚑
(@SJArobbins_ma) reported
@april_read11 @ring What’s wrong with it? Not had a problem with mine.