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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (28%)
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Online Features (22%)
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App Crashing (16%)
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Errors (14%)
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Website Down (10%)
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Sign in (9%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Waterford |
Device Failure | |
 Frankfurt am Main |
Online Features | |
 Bristol |
Errors | |
| Willimantic |
Device Failure | |
| Huntley |
Errors | |
| Grimsby |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Cisco Rivera
(@FRiveramartinez) reported
@ring is there an issue with the Android app?
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Another Viewpoint
(@anothrview) reported
@ring I’m starting to hate my ring doorbell. It goes offline. Then doesn’t want to connect. The light spins. But no video. This happens every time router is reset or if the battery runs down. Then I have to call someone and I go through 20 steps to get it working
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Paul Collier
(@welshref) reported
from
Ringland, Wales
@KirkBevins180 @ring I’ve had my ring doorbell nearly a year now, never had a single problem?
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Danny Broddy
(@danbro84) reported
@ring Not sure why but I bought a Ring Pro in 2019 based on this 3 year old promise. Thinking it’s gotta be close now, but 2 years later..... looks like I’m trading up for a Logitech circle view. I’ve tried to get service on my doorbell for crackling, sent a DM and email and no help
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Ian
(@WildlyCalm) reported
@jaimesiminoff @ring possibly the worst security company in the game. Definitely the worst customer service.
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Jonique
(@cjallen320) reported
My ring chime won’t connect to wifi and no troubleshooting is helping @ring help please. Thanks.
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®️h0️⃣nd🅰️
(@Rhondasam) reported
4) Consider: a) the first @ring doorbell defective, b) wrong replacement sent c) took 4 days to get wrong replacement d) supervisor refused to come to phone e) would @JamieSiminoff overnight correct 1 for Moms safety? #ringdoorbell poor customer service!
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Sarah Mead
(@TheSmeadster) reported
@MagicalBombFB @ring They told me there was an update which is causing problem for a certain percentage of us & they were working hard to fix it. That was 3 weeks ago now though and nothing!
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F. Merrykill «🍆💍🗡️»
(@FMerrykill) reported
@ring wtf are you thinking, putting your doorbell sound in commercials??? 🤬🤬🤬🤬 Setting my dogs off every time. I'm now going to refuse to watch anything that runs your ad. And I say that as, clearly, a ring owner. 🙄 Because... WTF ARE YOU THINKING?
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Bark
(@Bark7_) reported
@CRath07 @Championship @ring Bad Boys are back
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knobba
(@knobbadinho) reported
@ring Ring one which was just Out of warranty, ring support simply told me to buy another . I had four ring devices aswell, rusty and water ingress into camera . I can’t buy another it’s simply not cost effective + a subscription on top . Poor build quality
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Danny Broddy
(@danbro84) reported
@ring My bad. I just went into the DM to send a message abd I noticed you did responded o the same day I asked a question. Apologies for this, I am going to send a DM now, thanks for your help!
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D Brown
(@DBrown97640147) reported
@ring I am arming my ring. I pay for it why don’t you fix it? Duplicate AT&T SIMs. Living here too. It’s thieves. Can’t you help me? They call and you do the wrong thing. Identity thieves. Robbing me.
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Craig Evan Martin
(@craigevanmartin) reported
@ring #ring Renewed my Ring doorbell service today for $30.00 but they charged my account $59.31. Called customer service and they could not provide an answer so they said they have to cancel my service. Terrible service.
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N
(@noeleen22) reported
@ring very frustrated that my doorbell is constantly going offline. Have to bring it inside and take the time to reconnect every 2 days.
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Danny Merced
(@DannyMerced) reported
@CastilloAdam24 @ring I sent them two screenshots showing the error and the health of my ring camera stating that I have trouble accessing live view and they replied sorry you cannot access your videos I don’t think whoever is replying he’s reading the messages
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darcha92
(@Darlene32301889) reported
@ring i keep getting a streaming error when i click live view . is the system down ? or what going on ?
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Jack M. LaPedis
(@MotionMan) reported
@ring I took down my Smart Spotlight Battery (Black) for wall painting and I have lost the locking screw that goes in the bottom of the base to secure the light to the base. Where can I order a replacement? Thanks!
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Laura Lyons
(@lpcampbe) reported
Our @ring security camera is great, especially after a neighbor's car was stolen. Except for today. Today, it informs me our neighbor has started mowing their lawn. Guess it's time for lawn maintenance again... It was fun while it lasted.
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Christopher Archibald
(@archibald1970) reported
@ring can someone please help me. I’ve tried all the troubleshooting tips but my chime2 will not stay connected for more than an hour. And can only be reconnected by unplugging it but@I get no alert it’s offline. It’s very frustrating and has not worked properly ever.
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John Riesen
(@JohnRiesen) reported
@ring ring pro is the worst purchase I've ever made
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🕉IndianGyal🕉
(@IndianGyal85) reported
@ring my solar steplight is now completely dead and offline, mind you it had a been fully charged and in the sun
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John Huckle
(@JohnHuckle8) reported
@ring I have been waiting sometime now to get my ring doorbell sorted out as still absolutely no notifications, why has this been going on for 5 months now?, why won't anyone help me fix the problem or tell me what to do? If you can't help fix it can you refund me please, thanx.
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Kirk Bevins
(@KirkBevins180) reported
@welshref @ring Its ok if you never have problems but when you have problems on a regular basis I don't recommend it! It's not the same problem either, it's a list as long as your arm. A common one is delayed notifications such that by the time you've clicked it, the person has long gone!
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Vanessa Davis
(@vforvanessa1981) reported
@JamieSiminoff @ring your customer service is TERRIBLE. Can't get any help, a call back, or a response to the DM I sent to @ring, after the bot responded to my negative post from last night & told me to DM for further assistance.
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Adam Castillo
(@CastilloAdam24) reported
@ring I’m getting a streaming error on both of my cameras. WiFi is fine. Any idea what is going on? It’s been happening for about an hour.
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Andy
(@andyh_73) reported
@ring @CNNUnderscored What an atrocious install! Probably the worst I’ve ever seen in my life. Might have “every bell and whistle imaginable”, but nothing a good pair of wire snips can’t overcome.
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Tim Medin
(@TimMedin) reported
The new @ring 2FA process is terrible! You have to call support to do it. - call - wait 5m - give email - receive email code (not usable in app) - verbal code confirmation - support needs *device serial number* - find screwdriver, get S/N - support provides code for app 🤬🤯🤡
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®️h0️⃣nd🅰️
(@Rhondasam) reported
6) since my last tweet @ring responded and told me to call and they will take care of it. I called. #ringdoorbell phone customer support is useless and a waste of an hour typing to their social media peeps. @JamieSiminoff @googlenest can you help?
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string
(@propjoesays) reported
@ring hey I’m getting a temporary app connection issue. Can you help me resolve this