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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (30%)
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Online Features (21%)
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App Crashing (14%)
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Errors (14%)
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Website Down (11%)
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Sign in (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Kansas City |
Device Failure | |
| Waterford |
Device Failure | |
 Frankfurt am Main |
Online Features | |
 Bristol |
Errors | |
| Willimantic |
Device Failure | |
| Huntley |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Ty Fondren 🇺🇸✝️
(@tyfondren) reported
@ring My Gen1 Ring is randomly ringing during the night, waking us and our barking dogs & the only solution is physically disconnecting the doorbell? leaving us with no camera. Poor design. Any of the newer versions have a doorbell disable feature?
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HoneyBee
(@HoneyBeeVampire) reported
@ring it is insane that I purchased cameras on 10/10/21, called customer service on 10/26/21 inquired why my items were not received even though it should have been “expedited” shipping. Yet no one has resolved my issue. You sure took my money quickly. Not a happy customer.
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Poppy Rose
(@SeasidePoppy) reported
@ring how much longer is the issue with not recording between ‘events’ going on for? You keep saying it’s fixed or to DM you and then ask the same questions over again. There’s clearly an issue again your side. Sort it out, you don’t seem to get through a month without an issue.
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Twenty Two Alchemy
(@22alchemy) reported
@ring I see the error was buying a @ring device. Thanks for the help.
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Poppy Rose
(@SeasidePoppy) reported
@ring @tyfondren This is ridiculous! Again, no recording between ‘events’. No snapshots taken just sliding between recording. How long is this going to take to fix this time?! If you haven’t got the infrastructure to support your systems why are you still selling them!
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Dolceprincipe
(@dolceprincipe) reported
What’s wrong with @amazon horrible service selling bad products than saying it’s 3rd party seller doesn’t cut. Furthermore, @ring and @amazon are same dishonest why would you give run around with your Indian and oooh lord Philippine employees. Items are purchased through u fix it
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SJS
(@DrSPour) reported
My @ring consistently goes offline and of all nights for it to go offline, it must be tonight. Sorry to the trick or treaters who miss out on candy at my house tonight. @ring is glitching again.
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Proud Pendeja Comemierda 🇺🇸
(@Riku295) reported
Brooo some little **** really took ALL the candy we left out for all the trick or treaters in the neighborhood and mysteriously managed to never trigger our @ring doorbell. HOW ********.
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Ben Keyes
(@saynoto6061101) reported
@ring I'm very frustrated at our Ring setup that we have at our house. Nothing is working right. No live view from our cameras ect. We think this is to do with no 5g support with your devices. Please help.
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Coleman
(@colemanoates) reported
thoughts out to the @ring engineers on call watching their servers and praying they don't crash
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successIsAMindset
(@RoderickOlive12) reported
@ring Why would I DM you guys when you’ve failed miserably to resolve my issues to fix my doorbell! Please stop saying you care when have you a substantial amount of people complaining about their devices failing at the CRUCIAL times you are mentioning. M!!
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Daniel Disney
(@CoachDanDisney) reported
To the kid that Ding **** Ditched my house Please DM me for training I watched the video from my @ring Your acceleration mechanics are trash & you have the upper back development of a 4th grader Also, 45 seconds to travel less than 30 yards? Disgraceful really.
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Laurie March
(@Laurie_March) reported
Hey @ring I spent the past hour and a half trying to get to somebody who can help me figure out some technical details between the access controller pro and our new gate. PLEASE get me somebody’s info who can talk me though what to buy!
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John Huckle
(@JohnHuckle8) reported
@ring can anyone help sort this faulty replacement out so that I can send it back, as been told I can't....
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Brian
(@BeeZee05) reported
@ring Is there an iOS 15/15.1 bug that shows a false battery issue with a hard wired doorbell? Can’t use live view due to a dead battery. I’m not using a battery.
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Evrim Icoz Photo
(@evrimicozphoto) reported
@ring THIS IS NOT WORKING. I try looking at "starred" items and it says it can't do it.
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Kid Ocean
(@KidOceanBeats) reported
@ring Lol empty social media accounts enjoy getting trash lazy pos everyone at ring
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Charlotte ❣
(@Chardaviss_) reported
@ring please help. When I go on live view on my doorbell it freezes multiple times can never seem to get a moving live view as it’s freezing all the time
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Brunel eiliazadeh
(@BEiliazadeh) reported
@ring can you please explain to me why it is so difficult to get a returns label to return something… online chat can’t help, customer services on the phone can’t help even though your website directs everyone to these sources that then have to escalate to a mysterious team
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Jordan
(@Plomobic) reported
@ring garbage customer service, new phone and locked out of device, won't send verification code to email on account. Unfriendly staff, switching to google!
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John Huckle
(@JohnHuckle8) reported
@ring once again very poor service from Ring, not letting me know what to do with the faulty replacement Ring doorbell, that was going to replace my faulty Ring Doorbell, Do I keep it and throw it away or do I send it back for a working replacement for the faulty replacement....
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ItsaMansLife
(@Itsamanslife) reported
.@ring Some five months ago I ordered a device for a lady with dementia. Obviously, this is urgent as the lady's condition is deteriorating and her personal safety is at risk. Despite repeated attempts to resolve this issue, no-one has taken ownership. Please resolve ASAP.
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Jetsettin
(@IlliniFan4) reported
@ring ring just shipped over $600 worth of product to the wrong address after 4 requests to change. #terrible #Switch #customerservice
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Dolceprincipe
(@dolceprincipe) reported
@AmazonHelp Only if you reside in USA. And it’s tons wrong w orders I was told pay ring floodlights pro ehh so much for that with my Amazon account and it same protection I will receive so much lie in it I can’t express my dis gratitude to @Amazon and @ring. bad merchandise 3rd party BS
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Joanna Hootnick
(@joannahootnick) reported
@ring my house almost burned down because your device didn’t work and it seems like you don’t care. You don’t have trouble taking my money to pay for the service. What gives?
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Politicalicious Ⓥ
(@politicaIicious) reported
@VanJohnson @ring Oh no! One of the more expensive models, too. Ring has acknowledged there's a fairly widespread defective IR shutter issue (sticking) on this model. May well replace if you push a little, whilst stating you're aware of the sticking shutter issue. Other customers have succeeded!!!
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zegolf
(@zegolf) reported
@ring hi there! I’ve got a motion sensor that is either detecting a ghost, or going bad. And way to see what’s wrong with it?
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Andrew Sidel
(@AndrewSidel) reported
Howdy, @ring - I am not getting notifications for a doorbell or stick-up cam on my account, nor are family members for their doorbell and stick-up cams on their account. Is there an issue for users of the iOS app in the U.S.? App/device are updated, notifications are on, etc.
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David Alves
(@davidalves1990) reported
@ring absolutely shocking customer service. Move into a new house with a ring video doorbell where QR code is damaged because of your terrible design. Why is the QR code a sticker that gets damaged by the front plate being taken on and off?
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successIsAMindset
(@RoderickOlive12) reported
Tonight someone kicked our front door in and I’m pissed! I have tried for over a month to have @ring to fix the piece of crap doorbell after they had serious of freakin updates that caused it to not work. I will never purchase another ring product!!!!!!!!!!!