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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (34%)
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Online Features (16%)
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App Crashing (15%)
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Errors (15%)
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Website Down (14%)
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Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bend |
Device Failure | |
| New York City |
Device Failure | |
| Bath |
Online Features | |
| Los Angeles |
Device Failure | |
| Newnan |
Device Failure | |
 Rome |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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7x around Earth Traveler
(@jmf__23) reported
@ring Why does my ring floodlight wired stay on during the day? On the app I press the button to turn it off and the ring light won’t turn off. It just stays on all day long. I talked to a ring customer service person and they have not fixed the issue. Please send someone to fix
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Lady
(@MsScarlett) reported
@3YardsandACloud @doodoohpns @ring Ive already called on this multiple times w no help
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Chuck Fink
(@finkchuck) reported
@ring Still waiting on a callback from a supervisor because support can't answer what cellular band the alarm base station uses for backup if internet goes down (on protect plus plan).
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Keith Dennis
(@Keith_A_Dennis) reported
@ring power went out and after coming back on out Pro Floodlight Cam is strobing driving our neighbors nuts. We are an hour+ drive away and cant turn it off remote. What the heck?! Glitch??
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R Dennis
(@Puterdiva101) reported
@ring Having trouble with ring doorbell. It says person detected but not capturing videos.
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richy
(@xcloudski) reported
@ring y’all need to fix your ****. someone stole a bunch of stuff from my front porch and I only got 1 notification when i have 4 cameras around the driveway. not to mention i tried tapping the notification and it took 6 seconds for it to load and by then the perpetrator was gone.
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Tomma235
(@tomma235) reported
@ring useless support. Our chat operators can’t help, please call
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Bonnie Wilson
(@BSoSocials) reported
Hey @Ring Feels like a stupid question time. My doorbell camera has been fogging up in the overnight hours. My other cam (stick up) does not seem to have the same issue? Is there a trick to keeping it from fogging?
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Zac Bowling 🥑
(@zbowling) reported
Because of the broken @Nextdoor mod system, it has become the local xenophobic version of Parler. You often see fascist language get used on xenophobic "Safety" posts right next to a @Ring ad that makes you think crime is high and you need their camera to feel safe. It's gross.
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Dean Green
(@dean_green) reported
@ring seems the ring app on android is broken. Are you aware of this? I get "An error occurred trying to perform the operation. Try again later" then hangs on dashboard
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Dave Harman
(@Dahauk) reported
@robhinds @ring I had the same problem, cohosh find anything online apart from contact their support, Ring were very good about it, sent me a replacement and I sent the dodgy one back.
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The Hook Up
(@TheHookUp1) reported
@stbjr @AqaraSmarthouse @ring Sensors for sure, they aren't getting any help while the rig is getting WD40 every few days.
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Nico Degraef
(@nicodegraef) reported
So @ring bought the new video doorbell 4 since my issue on the infrared just doesn't deel to be resolvable with Any reset method 1nf warranty is expired. Hope this one lasts longer than 3 tears tough...
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John Houdek
(@TexAgs14) reported
@ring Hi Ring, I already ordered a Retrofit kit with 6-piece bundle on Aug. 15. My problem is I am still waiting to receive the Base Station. Is there someone to contact who can escalate my case?
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karina
(@narkadel) reported
WTF IS RING PRO PLAN?? WHY DO I HAVE TO PAY IN ORDER TO VIEW WHAT THE RING CAMERA SEES?? WHY ELSE DID I BUY A RING CAMERA IN THE FIRST PLACE??? this is so dumb wtf r y'all doing @Ring ???
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john kelly
(@johnk28) reported
@ring got to say this is the worst Customer service every was told a week ago I would receive a refund which sill has not happened just get excuses from your support on the phone even had a email saying they tried calling me which didn't happened very bad service
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Vanna Freeman
(@Savanap) reported
@ring when I installed my BRAND NEW battery & have a solar panel for my driveway camera but within 2 days it says it’s offline bc my battery is dead. Within 24 hours it was at 17%. Wtf. Then, I call you all and get hung up on…. Twice. Call me! Fix this. #switchingCompanies
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Mackenzie Daly
(@MackNDaly) reported
@ring (1/2) Just some feedback on your support. When I have a camera/solar panel part (bracket, screw) that’s broken or missing it’s really difficult to get that replaced.
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Keith Dennis
(@Keith_A_Dennis) reported
@ring You haven’t assisted at all and calling support for as an endless loop of nothing and online forums show this to he a major glitch
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Your Mom
(@DefNotDorothy) reported
@Ring literally has the worst customer service ever.
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
In two exact same locations, same Wi-Fi network, Ring outperformed @Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
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Mackenzie Daly
(@MackNDaly) reported
@ring @ShieldVoC I just got referred back to the phone number that couldn’t help in the first place. Love it 🤙🏼🤙🏼🤙🏼
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John Huckle
(@JohnHuckle8) reported
@xcloudski @ring Yeah I know what you mean, had this problem for 15 months now and still no notifications, asked for replacement unit but Ring refuse to replace it....eufy is the way to go my friend, at least that works everytime...not like ****** Ring....
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Chuck Fink
(@finkchuck) reported
@ring Even though I received no help here either I was able to find out that Ring uses 3G cellular for alarm internet backup. This service is hosted by @ATT who is cancelling 3G Feb 2022. What are the plans for alarm backup after the cutoff?
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virginia nelson
(@virgini15372378) reported
@ring doorbell says it’s offline even though my wifi hasn’t changed and works fine. Tried rebooting
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N 💡 c k
(@clydefiche) reported
@ring my new device is registered to someone else. How on earth does this happen? And why are your steps to fix this literally impossible? TERRIBLE.
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Dave Scalera
(@DaveScalera) reported
.@Ring I’ve never had such a poor experience buying/receiving something online than I have with you. Amazing that you are in business and owned by a logistics company. Absolutely horrible.
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s.alexander 🇺🇸🇺🇦
(@mptpart) reported
dear @JeffBezos your @amazon checkout and tracking process is 💯 👌 just works great. Now @RING on the other hand is an absolute nughtmare. Zero updates, cart is horrible, tracking is a damn nightmare and product status forgeettaabout it. Plz fix - not 🚀 science.
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Erik W. Van Der Wolf
(@ErikVanDerWolf) reported
@ring is garbage now. Won’t let you post videos of people clearly casing your house and trespassing cuz “community guidelines”. Apparently you’re not allowed to think suspicious activity (trespassing) is suspicious. 🙄
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Matthew Galenas
(@MGalenas) reported
@ring We have talked to customer service via phone twice. Just trying to get a return label to return one piece of equipment. Label never gets sent to our email! Please help, just want to get this resolved already. Thanks.