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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (20%)
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Sign in (18%)
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App Crashing (14%)
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Errors (10%)
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Website Down (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Pipe Creek |
Online Features | |
| Dunbar |
Errors | |
 Zürich |
Sign in | |
| Zürich |
Online Features | |
| Chicago |
Sign in | |
| Charlotte |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Jae
(@JaeinOregon) reported
@ring Let their dog **** all over my yard.
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David Frank
(@theDF) reported
@ring my floodlight cam's IR filter is stuck. Apparently a common issue. But you offer no support email, your chat is not for technical support, & your phone support wait is >45 mins with no callback option. Can I please get some reasonable support for this defective product?
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nameless️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️
(@S8X) reported
@ring and no i would not like any customer support i simply want you to go **** yourself
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Lex ⁷ 😽
(@JackinOffJack) reported
@itsmekristi @ring It wasn’t moved out of the home it was moved in, Brian’s father offered to let them move stuff into their home so they didn’t have to pay for the storage unit. Brian flew home to help move stuff then flew back to Utah where he left Gabby at a hotel.
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Jae
(@JaeinOregon) reported
@ring No, don't! These products are TERRIBLE. I just had a camera completely die after less than a year. Not to mention your software is garbage.
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keeley East
(@keeleyeast) reported
@ring please help - my old ring doorbell pro stopped working so bought a new ring video doorbell - can i transfer the subscription from the old doorbell to the new one? both ring products
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Matthew Thacker
(@matthewathacker) reported
@ring is a trash company with trash customer service. That is all.
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Ed Barry
(@catenarycat) reported
@Ring understanding your push to sign up folks for video saving, but what is the basic saved time for those who do not signup for your service? Anyone know? It is tough to get info from #Ring . Also, who do we contact at #Ring for help on installation? Guidance is bad.
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DaPadilla
(@DaPadilla007) reported
@ring @ring any solutions to fix this?
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STR
(@abqguy2) reported
@ring why doesn’t live view work on Spotlight Cam Bat. We have done everything yet it never works. They have static ips, DMZ’d them, what it’s an app issue it’s a firmware issue this isn’t what I paid for, this isn’t good service/product esp. since I pay monthly
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Kenneth Fernandes
(@wifiblogdotcom) reported
Hey @ring @amazon. New doorbell pro doesn't ring my chime (it's on the supported list). Works if you disco the pwr kit. Hours with adv. support multiple times. Been months and no follows ups. Can you get me a fix or a replacement ring/power kit please? Love the product otherwise!
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Jay
(@JayVermani) reported
@WyzeCam Just got in touch with WYZE cs service. Supervisor didn't want to address the issue, rather asked lower level rep to hang up.. Why such games are being played when people are spending MILLIONS buying the product. Should people be buying @ring instead?
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Chester Smith
(@BigChetSmith) reported
@ring trying to log in because something is going on in my back yard but your damned puzzle doesn't work. Security that prevents valid logins is useless. Please get your act together and offer an alternate login check like a text like everyone else does!!!!
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Mike Horn
(@MikeHorn_Curls) reported
@ring My ring bridge is 20 feet away from a gigabit router with gigabit speed and all my devices 13 in total are within 50-70 feet of the router and bridge. Every day I have to unplug batteries to try and get them to reconnect. Seems to be a common issue with your bridge.
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PAVAN KUMAR
(@ksatyapavan) reported
@ring I have a suite of ring devices in my home, also a premium for ring security. I see that most of the devices would go offline and come back online after some time. My wifi is super fast btw. Called your csr and they disconnected my call themselves twice. I felt disrespectful
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Tammi Jo 🌊
(@tammi_jo_) reported
Do NOT buy anything from @ring If your package gets lost by @UPS they will not help you. You will just lose your money and have nothing. They do not care if the carrier loses your package. Switching to @ADT monitoring today! It’s been real!
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Jae
(@JaeinOregon) reported
@ring The mandatory go-to-live function of the doorbell now SUCKS. It further slows down the already sluggish response of your software. I HATE IT.
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Emma Testill
(@EmmaTestill) reported
@ring I have wired stick up camera only had for three months and it has suddenly stopped working I’ve tried to follow the set up again and reset but the camera is completely unresponsive and now just beeps when plugged in and won’t allow me to connect to Wi-fi or ring setup #help
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successIsAMindset
(@RoderickOlive12) reported
@ring Need help! My ring doorbell stopped working after a recent update. I spoke with support and received an updated power pack for the chime and still no luck.
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Dan “Reading is my thing” 📚😎
(@schwim3x6) reported
@ring Best practice for Ring or in general? I ask as I’ve never had a problem with any device until just recently with Ring. No DM necessary. I’m going to change the password & hope that fixes the connection trouble. If so, then I’ll bite the bullet and update all our devices. 🙄
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President Joe Stalin
(@BlackRifleProj) reported
Nice, now @ring is helping come by not letting me share video of juveniles checking the doors of my truck and my wife’s car because they might be juveniles. This is how criminals get away with ****.
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Hugo Sanchez
(@bougiebrigade) reported
@Ambookilluh @ring He took it to help find shadow people
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Chadwick
(@chaddderboxx) reported
@ring If this isn't normal, then when are call times less than 35 minutes? Why not just return my call and save my battery? Why not help me get me along with my day rather than respond to my post with nothing but sympathy? I love sympathy, thanks. I'd rather have better custmer service
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🏴☠️☠️Coach Wilhelm☠️🏴☠️
(@CoachDub4You) reported
Internet and @ring are soooo pissing me off tonight! Ring was literally turning my router off, had to call India to fix the router, got ring connected, now it doesn’t stay connected because it sucks!!!
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nameless️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️
(@S8X) reported
@near40191625 @ring i would never purchase one of these pieces of **** for my own home
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nameless️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️️
(@S8X) reported
hey @ring you guys make the worst products ever my iphone cant even connect to the camera's setup connection 90% of the time and the support page for it is a ******* joke
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Mike Horn
(@MikeHorn_Curls) reported
@ring And I never had problems until recently so is it a firmware issue?
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Mike Horn
(@MikeHorn_Curls) reported
In the last month @ring smart lighting keeps going offline for no reason. You have to unplug & replug the batteries back in to get them back online then they go back offline again. The bridge is in the middle of all devices, gigabit internet and no device is more than 70'away.
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Mike Horn
(@MikeHorn_Curls) reported
I wish there was a way to get my money back for the thousands of dollars I've spent on @ring devices and services. It's the only service & app that has a issue connecting to my gigabit service 🤔
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NB2
(@nb2steezy) reported
@ring I’m having issues connecting to my doorbell. It says streaming error. It was working fine yesterday. Help please.