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Ring status: device issues and outage reports

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Full Outage Map

Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

  • 50% Device Failure (50%)
  • 25% Online Features (25%)
  • 6% Sign in (6%)
  • 6% App Crashing (6%)
  • 6% Website Down (6%)
  • 6% Errors (6%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

CityProblem TypeReport Time
Port Orchard Online Features 11 days ago
Morecambe Device Failure 1 month ago
Greeley Errors 2 months ago
London Device Failure 2 months ago
Manchester Device Failure 2 months ago
Romeoville Device Failure 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • Big_Ticket
    Big_Ticket (@Big_Ticket) reported

    @ring Then I was told I had not paid. Sent screenshot (don't know why @ring couldn't see I paid?) showing I paid. Then I was told I didn't have the plan showing on the @ring payment history. Then I had to hold multiple times for CS to talk to a supervisor. All seems to boil down to...

  • Its34Again
    Scotty J (@Its34Again) reported

    Day FORTY of .@Ring STILL not fixing the iOS widgets. Even though there’s been THREE app updates in that time. They REALLY don’t care about us customers do they. If you’re not going to fix this issue can you let us know please. You’re just laughing at us now.

  • Michael07369542
    Words of Wiz Dumb (@Michael07369542) reported

    WTF @amazon Keep pushing back and pushing back delivery on a simple @ring doorbell. As I said @Lowes had them IN STOCK AT SAME PRICE AND SCAM "PRIME DAYS"!!

  • MaryWVwv
    MaryWV (@MaryWVwv) reported

    @amazon @ring Why? Why in trying to get help did I receive 2 people that did not understand ENGLISH! Do any of them? What Countries are they from? So I'm Hammond, I'm sure he loves me using his account! Or is he using mine? If I add a credit card it goes to him? Is this a scam?

  • Its34Again
    Scotty J (@Its34Again) reported

    Day 20 of @ring STILL not fixing an easy iOS Widget problem even thing they pretend they’re working on it. They literally don’t care, do they!?

  • MAZEHUD
    Maze (@MAZEHUD) reported

    @ring THE VIDEO DOORBELL DEVICE IS UNRELIABLE, regularly missing recordings and going offline. Despite paying for Ring Protect Solo subscription, weeks of troubleshooting & contact with support have failed to resolve the issue. Ring also makes it difficult to escalate complaints!

  • comrademikey
    Mikey! (@comrademikey) reported

    @ring Hi. I changed my phone number now I'm completely locked out of my account. I'm based in the UK so the advice on your help page is not relevant.

  • StephenObana
    ØBANA (@StephenObana) reported

    @ring doorbell was denied by all of the sharks on #sharktank during its pitch episode, in 2018 it sold to Amazon for $1billion dollars. Gate keepers aren’t ****, never give up.

  • Helen_D_Snow
    Helen D (@Helen_D_Snow) reported

    @amazon @ring I am writing to request assistance with a long-standing technical issue affecting my Amazon account. For several months (possibly close to a year), I have been completely unable to use the Customer Service Chat feature. Every time I attempt to start a chat, I receive the following error message: “Sorry, it looks like we hit a snag. Please select Try chat again. If you see this message again, you can try another help option.” This problem occurs consistently: On every order, not just a specific one. In the Amazon mobile app. Repeatedly over many months. Selecting “Try chat again” never resolves the issue. Because this has persisted for such a long time, I believe it may be related to my account or a backend technical issue rather than a temporary system error. The inability to use Customer Service Chat has made it very difficult for me to contact Amazon whenever I need assistance. I would greatly appreciate it if your technical team could investigate my account and restore my access to the Chat service. I have already contacted Customer Service multiple times regarding this issue. Unfortunately, the problem has never been resolved, so I am reaching out to your Executive Customer Relations team in the hope that it can be investigated by the appropriate technical team. If any additional information, screenshots, or account details are needed, I would be happy to provide them. Thank you very much for your time and assistance. I have always appreciated Amazon’s customer service and hope this issue can be resolved. Attached is a screenshot of the error message for your reference.

  • AnusOfDoom
    DonutOfDoom (@AnusOfDoom) reported

    @AFLcomau 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯

  • EveMenace
    Mari Ricks (@EveMenace) reported

    @ring @FBI @FBIDirectorKash I recently experienced the loss of approximately four hours of surveillance footage. Because I pay for continuous recording, this interruption is concerning. The recording stopped unexpectedly, and your customer service department informed me that the issue was due to low internet connectivity. Please advise.

  • Its34Again
    Scotty J (@Its34Again) reported

    Day 23 of @ring STILL not fixing an easy iOS Widget problem even though they pretend they’re working on it. They literally don’t care, do they!?

  • DaveyAllen54264
    Davey Allen (@DaveyAllen54264) reported

    @ring I despise this company they don’t make it easy for anything. I had to change Internet service now they want me to take all the equipment down to reset it I’m disabled so I can’t be doing that. They don’t make anything easy and they don’t care. I am so sick of this

  • MaryWVwv
    MaryWV (@MaryWVwv) reported

    @amazon @ring Amazon needs to fix this absolutely crazy huge blunder! Do you need a dictionary?

  • ShaunMcCarthy90
    Shaun 'WHUFC' McCarthy (@ShaunMcCarthy90) reported

    @ring @ItsMikeTwitch its clearly something wrong your side as i see alot of people losing connection all the time now reporting the same problem!!

  • mostdope97_eth
    mostdope97.eth (@mostdope97_eth) reported

    @grok @ring @ring is STRICT. **** yall

  • sabucci_84
    Sabrina Bucci (@sabucci_84) reported

    @eddy_3y4 @ring I had an app update yesterday on iPhone, version 5.107.1 it fixed the issue!

  • v224info
    V224info (@v224info) reported

    @amazon @ring Most inept company I have seen. More packages coming today and tomorrow and I guarantee going to wrong street again. Your drivers are too stupid to realize 9th street is not 9th place despite me leaving delivery instructions pointing that out. Your automated bots in customer service is worse. How Fkn hard can this be????? This is 9th street not 9th place! Fkn fix it!!!!!!!

  • mrcajunjoker
    Clayton Knight (@mrcajunjoker) reported

    Hey @ring so I replaced a floodlight cam and added another. I have them shared with my gf but the new cameras aren’t showing up on her phone. Her email is under shared access for both cams. Is there an easy fix for this? Or do I delete her access and add it back?

  • tobymedia
    Toby on X (@tobymedia) reported

    @ring Yeah that’s pretty pathetic to be honest. Your app could at least link to the relevant website page! I managed to login to website & find the page to subscribe but again there were issues. So I may go with Blink instead.

  • politicaIicious
    🐈‍⬛ (@politicaIicious) reported

    @ring Victims of anti-social neighbours, quietly, sit tight, as the legal wheels turn slowly via courts. Advised not to tip the nod to ongoing proceedings. Nightmare neighbours remain oblivious to court applications. Meanwhile, stupidly, continue their campaign of harassment & abuse.

  • Its34Again
    Scotty J (@Its34Again) reported

    Day 31 of @ring STILL not fixing an easy iOS Widget problem even though they pretend they’re working on it. YEP! That’s ONE WHOLE MONTH!! They literally don’t care about customers, do they!?

  • YolandaNYCDiva
    Yolanda Olivia Byrd (@YolandaNYCDiva) reported

    Most times I attempt to view my @ring Safety Cameras I get error messages cause the robbery rings that Friended me are viewing & ILLEGALLY INVADING MY PRIVACY Even with Small Children in PLAIN VIEW being Normal. YES These are SUPER SUPER UNDERGROUND CREEPS & PREDATORS. Read dockets Complaints & Proof in Union County NJ

  • Its34Again
    Scotty J (@Its34Again) reported

    Day 19 of asking .@ring to address the iOS widget issue and despite all the promises STILL NOTHING has been done. JUST MORE EMPTY PROMISES.

  • RobertSchloss
    Robert Schloss (@RobertSchloss) reported

    @ldsfilmguy @ring Well that’s a very poor AI filter!!! A) 4 legs B) 1 tail C) it’s a dog!!! 🐕 Is that your dog?

  • john4brown
    JB (@john4brown) reported

    @ring what terrible customer service you have. For a company owned by @amazon you really need to step up your order management and customer service people. Just terrible experience and I’m trying buy a product!

  • vc__backed
    Startup Academy (@vc__backed) reported

    The story of Ring and Jamie Siminoff is one of the best examples of waiting for the right moment. Jamie was able to sell Ring for $1.2 billion to Amazon, but first he had to turn down an offer from Shark Tank. "Kevin O'Leary gives me this offer, which was it just going to bankrupt the business. It was like royalties and all this stuff. Like we needed to build something bigger." - @ring Founder, @JamieSiminoff on @The_RoomPodcast

  • Williamsfam7
    Williams fam🐊 (@Williamsfam7) reported

    @ring Customer service is terrible!

  • AnusOfDoom
    DonutOfDoom (@AnusOfDoom) reported

    @ScooterMcNeice 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯

  • nl_siba
    siba (@nl_siba) reported

    @akinyi__wendy @b1ackd0t Honestly, you haven't invented **** your so called invention is already in the market @ring