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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (30%)
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Online Features (20%)
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App Crashing (15%)
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Errors (14%)
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Website Down (11%)
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Sign in (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
App Crashing | |
| Kansas City |
Device Failure | |
| Waterford |
Device Failure | |
 Frankfurt am Main |
Online Features | |
 Bristol |
Errors | |
| Willimantic |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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jean's sands
(@jeans_sands) reported
Hullo .@ring! Let's add you to the list of companies that signs people up for services, takes an email and does not verify it?? You are a security company? I already have a bank that sends me a person's info everytime they sign in or make or receive a transfer. Unbelievable!
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Martin Badke, CJL 🌎 🍁 🗝
(@lauxmyth) reported
I got into the old @RING account. The device last used was in 2018 — March 15 to be precise. The cell phone is in bad shape. I may have ‘damaged’ it after upgrading and before tossing. I was thinking it was the cell BEFORE that one.
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Kevenents
(@Kevenents) reported
@ring Too bad I can’t use my $1,500 equipment because I have to choose between phone and home protection. “Due to the technical issues that #VPNs can cause, and to maintain reliable performance and a seamless experience for our customers, we no longer support the use of VPNs.” #ring
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Geek_News
(@Geek_News) reported
Need to reset a used @ring chime..the person said they tried factory reset but no luck. I'm assuming user error #Ringchime
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It’s Me - Scuba Steve
(@Me_Scuba_Steve) reported
Has anyone found they’ve been having interference issues (or similar) with @Ring devices and @tplink Tapo devices? Doorbell3 keeps going offline. Think it may have started when I installed a few smart sockets. Thanks. #technology #hometech
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Nathan Larson
(@nrlarson79) reported
@ring How about using Sezzle or another company for INTERNATIONAL payment plans. Affirm is a joke. Won't even let me use it in Canada. Still North America. Wtf is the problem? Might as well check out @googlenest products...
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Megan McGrath
(@meg_mcgrath) reported
from
Los Angeles, California
Dear home security twatter-ers, @SimpliSafe or @ring? Why? Help! 🙏🏻
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clycans
(@Clycans88) reported
@ring can anyone tell me how to send this ring doorbell device back to RING!!! I will take it off the wall and send it!!! They cant help me with anything!!! It needs to go so I can get something that works!!!!!
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JoefromArizona
(@Picardalpha2CLR) reported
@ring Hello I need some help folks, I have called Ring since March to get a Peephole Camera Warranty Replacement, & I get the runaround, its out of stock, I have been made a priority, but it's over two months later and nothing I called today, still nothing. I may have to cancel soon
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The Hook Up
(@TheHookUp1) reported
@devnetninja @ring I was actually laughing at the fact that I didn’t need to move any of my 12 personal cameras, I put up these 10 and I still have a whole storage bin full that wont close… I think I have a problem.
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CrimeToBurn
(@CrimeToBurn) reported
So we have over $1,000 of @ring devices but our 2 year old hardwired doorbell battery isn’t holding a charge anymore. We’ve worked with customer support to try to fix and they’ve only offered us a pretty lame discount on a new one. Anyone have a doorbell cam they love?
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Simon Hurr
(@SimonHurr1) reported
from
Grays, England
Just had an excellent #customerservice experience with @ring - my doorbell had gone offline and was not working. Within a few messages they had my doorbell up and running again. Others could learn a lot from this level of 1:1 customer engagement
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☯ SweeT T ☯
(@Infamous_T21) reported
@smthomson67 @ring It’s been down all day
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Jeremy 🚀
(@JeremyLaurenson) reported
@ring Are you folks having trouble sending SMS is for authentication? I’m not receiving mine
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Kevenents
(@Kevenents) reported
@ring Too bad I can’t use my $1,500 equipment because I have to choose between phone and home protection. “Due to the technical issues that VPNs can cause, and to maintain reliable performance and a seamless experience for our customers, we no longer support the use of VPNs.”
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clycans
(@Clycans88) reported
@ring Dont buy the ring. I bought wone it worked fine but I forget to renew my membership! Now they have no record of me at all so it is worthless!!! 200 bucks down the drain thanks Cosco and ring!!! UGGG
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Salvatore
(@smelilli3) reported
**** you @ring you ruined ding **** ditching
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Brad Schmidt
(@bradqpublic) reported
@ring I called support. After an hour they are working to send what’s needed. The comment here is related to the poor decision by ring to stop sending screws. I am sure omitting 8 screws from a new alarm kit really improved your bottom line. It definitely degraded your brand though.
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Kevenents
(@Kevenents) reported
@ring Too bad I can’t use my $1,500 equipment because I have to choose between phone and home protection. “Due to the technical issues that VPNs can cause, and to maintain reliable performance and a seamless experience for our customers, we no longer support the use of VPNs.”
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Kevenents
(@Kevenents) reported
@ring Too bad I can’t use my $1,500 equipment because I have to choose between phone and home protection. “Due to the technical issues that VPNs can cause, and to maintain reliable performance and a seamless experience for our customers, we no longer support the use of VPNs.”
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Martin Badke, CJL 🌎 🍁 🗝
(@lauxmyth) reported
Called customer service with @ring and the worst possible sound quality. I guess you want to save bandwidth on your VOIP but gads that was a mess. English was not his first language did not help but I can make that work if the phone works.
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Rèmy Rombaux
(@rumbackagain) reported
Do people actually buy **** from door to door sales people? Coming to my door at 9:23 pm?!? **** off @VivintHome. Sticking with @ring for life now.
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Brad Schmidt
(@bradqpublic) reported
@ring why did you stop sending screws with install kits? Screws that are not readily available anywhere. First step down the poor service stairs in my opinion. So disappointed
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wayne
(@wayne2274) reported
@ring @Ring that’s great mine won’t connect and I’ve turned off my Wi-Fi restarted it and trouble shooted for two hours I’m thinking about switching to another brand.
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Geek_News
(@Geek_News) reported
@ring Thanks guys I figured it sounds like it isn't resetting properly..again user error. Appreciate the quick response #Geeklove
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Andrew Savory
(@savs) reported
@hainsworthtv @ring Fun fact: Ring require "upload speed higher than 5-10 mbps" for their Solar Pathlights to work. The Ring hub falls offline with anything less. This is for *lights*! No camera or video. I think Ring bandwidth hog engineers should all be told to use 56k modems for a week 😠
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Louise
(@Louise63544316) reported
@ring Annoying it came back online after 1hr and 30mins and now today again flashing blue not connecting switched off and the plug and back on and nothing no lights!! The internet is working perfectly fine everything else connected what's the problem with this service that I am paying
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Ralph Kent
(@rktecture) reported
@ring Hi. My parents moved into a new home in February 2022. Contacted Ring about transferring the video doorbell to them as the previous owner wasn't replying. Acknowledgement but nothing since. Ended up having to buy a new video door bell this week. Really poor service.
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The Hook Up
(@TheHookUp1) reported
@automated_hous @ring Yes. I feel like this might be the worst looking install I’ve ever done. I normally make a point to put them in nice rows, this method makes me look 10x as crazy.
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It’s Me - Scuba Steve
(@Me_Scuba_Steve) reported
@ring No problem.