Ring status: device issues and outage reports
No problems detected
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Full Outage Map
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (60%)
- Online Features (20%)
- App Crashing (10%)
- Errors (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Newham
|
Device Failure | 9 days ago |
 Port Orchard
|
Online Features | 1 month ago |
|
Morecambe
|
Device Failure | 2 months ago |
|
Greeley
|
Errors | 2 months ago |
|
London
|
Device Failure | 2 months ago |
|
Manchester
|
Device Failure | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Drew Singer (@SomeSingerDrew) reportedHey @ring why are you protecting dangerous people? Why do you not want people to earn their neighbors about safety issues? This is why you have a terrible reputation.
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BetweenTheLines (@visionfaded22) reported@ring are ya’ll having a system outage or something ? Your app is bugging out bad. Saying no subscription and the dates are all messed up. Have an active plan till 2027 but it’s not working or showing.
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yama 🍀💚🐯🌱🇭🇰💙🔆🤟🏻 (@yaamacy) reported@ring the video description worked fine during the trial period, but it doesn’t work after I subscribed the Ring Pro plan. I had already done what your online chat suggested but it’s still not working, it’s too frustrating, please advise, thanks.
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👻 (@kirstmichellle) reported@ring hey I can’t get into my ring account due to getting a new phone and a new phone number! Chat is sending me around in circles. I’ve done all troubleshooting I can with no access. Can you help?
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Thatoneaccount (@Retradworld) reported@therealDeFlock @ring @HomeDepot Wtf is their problem!!!
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Kree_ (@JDarr2113) reportedNow that @ring has partnered with flock I will be getting rid of my doorbell and 2nd camera. Poor choice to partner with criminals @ring
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Amy Louise (@amylawther1989) reported@ring Electrician did this it’s still not working
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CMurphyGolf (@FixUrBallMark) reported@AlecBurnsGolf @ring Had a similar issue - QR code stated that the camera had already been issued to another person.
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James Landrum (no relation) (@JamesRLandrum) reported@FedExHelp No I just want both drivers to arrive at the same time and throw down in front of my @ring camera
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Dave (@djt81) reported@ring Don't want to advertise this but my doorbell doesn't pick up anything at all despite tinkering with the settings and several reboots it just doesn't register any movement at all, it's close to the wifi router so that's not the issue
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Helen D (@Helen_D_Snow) reported@amazon @ring I am writing to request assistance with a long-standing technical issue affecting my Amazon account. For several months (possibly close to a year), I have been completely unable to use the Customer Service Chat feature. Every time I attempt to start a chat, I receive the following error message: “Sorry, it looks like we hit a snag. Please select Try chat again. If you see this message again, you can try another help option.” This problem occurs consistently: On every order, not just a specific one. In the Amazon mobile app. Repeatedly over many months. Selecting “Try chat again” never resolves the issue. Because this has persisted for such a long time, I believe it may be related to my account or a backend technical issue rather than a temporary system error. The inability to use Customer Service Chat has made it very difficult for me to contact Amazon whenever I need assistance. I would greatly appreciate it if your technical team could investigate my account and restore my access to the Chat service. I have already contacted Customer Service multiple times regarding this issue. Unfortunately, the problem has never been resolved, so I am reaching out to your Executive Customer Relations team in the hope that it can be investigated by the appropriate technical team. If any additional information, screenshots, or account details are needed, I would be happy to provide them. Thank you very much for your time and assistance. I have always appreciated Amazon’s customer service and hope this issue can be resolved. Attached is a screenshot of the error message for your reference.
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Matt Lieber (@mrlieber7) reported@ring I need you to know your company policy on bad devices is terrible. My second ring camera stopped working and I was told I’d have to buy a third one because it’s been 4 months out of the warranty. I get it the first time but a second. I’ve canceled my subscription. Do better
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V224info (@v224info) reported@amazon @ring Most inept company I have seen. More packages coming today and tomorrow and I guarantee going to wrong street again. Your drivers are too stupid to realize 9th street is not 9th place despite me leaving delivery instructions pointing that out. Your automated bots in customer service is worse. How Fkn hard can this be????? This is 9th street not 9th place! Fkn fix it!!!!!!!
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Yan (@indie_yan) reported@ring why are ring doorbells so bad?
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Jordan Aschwege (@derschwigg) reported@ring I've got a gen 1 doorbell and noticed it going offline recently. When I inspected it, it looks like some of the terminals are scratched and aren't making a good connection anymore. Is there any timeline for the spare parts kit coming back in stock or am I doomed to upgrade?
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jack (@ApeManitoba) reported@ring non-functioning customer service. I’ve spent two hours two different days on the phone trying to get a clear answer on transferring an account. Information that’s contradictory and hard to understand literally. A good company bad customer service
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🇺🇸speppers69🇺🇸 (@speppers69) reported@ring "Neighbors" disappeared in app. Not just my phone. All family members and additional devices having same issue.
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Kentucky Girl (@Notwokenow) reported@AngieJandro @ring I was in my bedroom and the phone went off- there was a message saying a delivery from Amazon was left at the door AND then I check the video and there it was, the driver was putting another package down. This is AWESOME.
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Shaun 'WHUFC' McCarthy (@ShaunMcCarthy90) reported@ring @ItsMikeTwitch its clearly something wrong your side as i see alot of people losing connection all the time now reporting the same problem!!
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ØBANA (@StephenObana) reported@ring doorbell was denied by all of the sharks on #sharktank during its pitch episode, in 2018 it sold to Amazon for $1billion dollars. Gate keepers aren’t ****, never give up.
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Clayton Knight (@mrcajunjoker) reportedHey @ring so I replaced a floodlight cam and added another. I have them shared with my gf but the new cameras aren’t showing up on her phone. Her email is under shared access for both cams. Is there an easy fix for this? Or do I delete her access and add it back?
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Omooba (@iamOmooba) reportedDealing with two camera companies, @ReolinkTech and @ring . While Reolink respond every 48hrs, no visible solution..Just steps that won't work Ring got on it, escalated right there and then and fix while on a call, even sent two replacement parts.
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DonutOfDoom (@AnusOfDoom) reported@DailyMail I caught my neighbour on @ring doing a girthy **** on our doorstep & when I confronted her about it she told me they were warm biscuits we could all eat! Same, same but different!
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Daniel Ricker (@RickerDaniel19) reported@ring you have too many options for cameras. The app says newest or 2nd gen or newest model. Make the numbers more clear or help differentiate your products. Trying to choose and it’s way too complicated.
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SoCalSquatter (@RealAlexT1) reportedHas anybody ever noticed that @amazon deliveries don’t show up on your @Ring? They won’t ring the bell and somehow black out your camera…wtf @amazon ?
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c r a n b e r r y c l o c k (@cranberryclock) reported@ring I’ve been giving it a thumbs down every day for the last month and a half.
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JΩhn (@JohnDoe_5oh) reported@libsoftiktok @Nextdoor They’re just as bad as the @ring neighbors app
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East Austin Zaddy (@El_Jefe_Mayor) reportedIt’s probably just me but Is @ring a piece of ****?
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Dorian Finney-Smith Muse (@DorianMuse) reported@note4note @amazon @ring Same thing happens to me all the time. Amazon needs to fix this major problem.
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ItsMike (@ItsMikeTwitch) reported@NataleeAnn92 @ring I'm having the exact same issue, every single morning for the past week I'm waking up to a notification from 2-3am saying it's offline. Literally never reconnects 🙄 @ring please advise ASAP, I'd rather not be spending £5 a month on a device that doesn't work...