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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (38%)
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Device Failure (27%)
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Sign in (10%)
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App Crashing (10%)
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Website Down (10%)
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Errors (5%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lichfield |
Sign in | |
 Zapopan |
Website Down | |
| London |
Online Features | |
 Phoenix |
App Crashing | |
 Mechernich |
Device Failure | |
| Castro Valley |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Alejandro Cristerna
(@aacristerna) reported
@ring I set up my Alarm last week and had a power outage on Tuesday now the base station is not turning on. Called CS and they decided to ship a power cable replacement. I'm pretty sure it is the base station the one that needs to be replaced Need my alarm to be functioning ASAP!
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Nils Liedtke
(@Nils_Liedtke) reported
@ring sent an email to your support/help team 4 days ago, nobody cared to respond. Normal?
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Jeroen Wiert Pluimers
(@jpluimers) reported
@ring 2. For battery operated devices, provide a graph of battery level over time. This allows for easier prediction on when a battery needs to be charged/replaced. Now I manually put the replacement timestamps in my calendar for that which is error prone and quite a hassle.
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Aizel Rivera
(@aizel_rivera) reported
When @ring disconnects your service in error and screws up your Eero on the process. Wonder if it was on purpose make me buy a new one.
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alice.
(@aliceness) reported
@ring Having trouble with the light on my wired spotlight camera. Are you aware of any known problems with this at the moment?
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P.D. Petro 🎸🤠🇺🇸
(@wolfthehunter) reported
@ring I am walking again in sight of my door most of the time but not all the time. Fumes getting to strong, dumb Down plus teeth hurting eye watering minxes with gut churning diarrhea and the water is off today,
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Matthew Hinchley
(@Hinchley86) reported
@nelehsd @ring Ours is offline and won’t reconnect, says to check internet connection- which is working fine.
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Pnailss
(@pnailss) reported
@ring when logging in, I get promoted for multi factor authentication using a mobile number but this was an old number I no longer have access to. I can’t access my account and there is no way to change the number assigned to the account without being logged in. Help please!
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Jimmy Hawkins
(@automated_hous) reported
Bad News: my @ring doorbell pro 2 is on the fritz Good news: 30 minute call with a very good CS rep and they’ve sent me a replacement
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Theral M
(@tmack0) reported
Hey @ring, I need to login to my app to get the confirmation code generated by the app, the app is asking for to login to it... Can you fix that plz?
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GATEKEEPER
(@jddonnell2591) reported
@ring Good luck if you need customer support from ring. They screwed up my subscription and I’ve been waiting 2 hours and 50 minutes for a call back from a supervisor to remedy the issue. Worthless.. get a NEST
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Jason Grizzle
(@jasongrizzle) reported
First time downloading @ring videos en mass, and **** does their UI and logic suck. Here’s a few improvements they need to make ASAP: 1. Download “First XX” should be in ascending order, not descending. Why ******** would I want to download starting at the end of a day, forward?
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P.D. Petro 🎸🤠🇺🇸
(@wolfthehunter) reported
@ring Not much into jokes. I am leaving my apartment now and activating the alarm but I will stay mainly in sight of my door, but not continuously. If a camera goes offline, or it goes down before I go back inside I certainly hope you can turn the stuff back on remotely or something.
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Michael Sturgeon
(@doodoohpns) reported
@ring a plastic peice came off my lens and now the picture is all blurry. Googled it and it's a common problem 🥲
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Matthew Hinchley
(@Hinchley86) reported
@nelehsd @ring Was it a simple fix? I’ve been talking to them for 2 hours and no solution yet.
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Darrell fletcher
(@Fletchmeister81) reported
@ring i have an alarm with keypad but the battery wont charge and keypad wont turn on can you help? Less than a year old
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Lisa Forbes
(@lisaforbes1980) reported
@ring Please help. I updated my app and cannot access my verification as you don't send then via email. I have called the helpline number, no response. Now I cannot use a service I pay for. Great.
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Ben reachel
(@aldohacker01) reported
@AndLady_justice @ring All does **** people are scammer I have a friend who works at a head in social media group agency in California chart him up on Instagram. Aldohacker01
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Matt Barnette
(@gmbarnette) reported
@ring no problem. Just letting you know in case you want to change it for future customers.
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GATEKEEPER
(@jddonnell2591) reported
@ring I added two more cameras and requested they be added to my protection plan. Well they screwed up and actually cancelled my plan. I’ve called 3 times now to get the issue resolved and still nothing. Been waiting 2+ hours for a call back from a supervisor. Get NEST!!!
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P.D. Petro 🎸🤠🇺🇸
(@wolfthehunter) reported
@ring I am back in now, but when I came back it looked offline, I turned it back on, then off to come in
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P.D. Petro 🎸🤠🇺🇸
(@wolfthehunter) reported
@ring I would like a refund, but if the person I am speaking to now on the ring help number cannot confirm their identity then they may not be legit. She cannot confirm her identity to me.
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P.D. Petro 🎸🤠🇺🇸
(@wolfthehunter) reported
@ring started coming in from next door stronger. Then she just hung up suddenly. I have these 3 ring numbers>ring emergency833-209-2159,ring 833-906-1146 and ring help, the one I called 1-800-656-1918.
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Jimmy Hawkins
(@automated_hous) reported
@OktopusTech @ring sporadically not working
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Misc Me
(@SpeaksTruth123) reported
@ring I am supposed to wait on hold for 45 minutes listening to repeat nonstop advertising to get help?
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P.D. Petro 🎸🤠🇺🇸
(@wolfthehunter) reported
@ring So I called ring to return my hacked and worthless ring system I cannot afford anyway. After a lengthy wait the girl that answered could not verify her identity for me, and was stalling the conversation, and said my email showed no customer with that email and the dumb down gas
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Lucas van Staden
(@ProxiBlue) reported
@ring I already have a subscription. How is that going to help me with my problem?
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JEIDEL
(@jeidel) reported
I set up @ring alarm on Sunday. Paid for a year. Not working. Nobody @ring helps. Hours on hold. Rude CS agents lie, place me on hold, never come back. #ring #ringalarm #ringsecurity
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Helen SD
(@nelehsd) reported
@ring - my doorbell has disconnected from wifi (wifi and all all other devices are OK) - this happened around 2300 last night and it won’t reconnect at all. Is the system down? Internal chime is showing as connected still..
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Colour Blind Vision_
(@ColourBlindVis) reported
@Mark_Rathgeber I couldn't agree any more about those colours. It feels like a lucky dip determining whether my @ring doorbell battery is charged. If I were to fix it, I would remove the colour from the equation. Have a flashing light for charging and a constant light to indicate charged.