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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (21%)
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Sign in (18%)
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App Crashing (14%)
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Errors (10%)
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Website Down (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lenzing |
Device Failure | |
 Peterborough |
Device Failure | |
 Kansas City |
Online Features | |
| Meriden |
Website Down | |
 Bully |
Errors | |
| Bully |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Debbie O'Connell
(@debs501) reported
@ring Nope as I said you didnt help when I needed it
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ATL Blue 😈
(@LKNBlueDevil) reported
@JackDuds @ring Just bought these and installing tomorrow. Did you get a resolution to this issue?
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Jasmine Kent
(@jk131189) reported
@ring why do I keep being booted out of the app? I go to have a look at the live view and after 5 seconds the app shuts down and takes me back to my Home Screen where all of my apps are!
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Howie
(@mhowerton) reported
@ring My Event History videos aren’t available. I keep getting the “Your Video is Processing…” message. The Ring Chat support option doesn’t actually provide support for such issues. How could I get this problem resolved? Thanks.
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Sherif Yousry
(@sherifTyousry) reported
@ring @mhowerton You guys have the WORST customer service seriously I’ve never been treated and frustrated like that before I’ve been trying to have a simple issue resolved through your worst team and worst system. I’ve been your customer for many years.
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Babs
(@lmnop88) reported
@ring Thanks for sending me a dismissive DM. I do not want to communicate about your products problems via an email. You are not "Always home" if you all cannot help with issues.
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Dr. Scott • Mask Police •
(@911Scotterz) reported
@ring is your stuff down again? I can’t get live view of any of my cams
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Lucifer
(@stormdk24) reported
@ring what is going on with your live feed?!?! It’s not working
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Ed Brooks 🌍🏥🚑
(@balmybaldwin) reported
@ring Your service is down again. Twice in under a week. Hardly cutting edge security is it?
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Larry Gineker
(@LarryGineker1) reported
@ring Ring Cam Streaming error again ... just as well I only use to monitor hedgehog activity. As security cam it’s not that good ..
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Where’s the Silver Lining?
(@teslascoil15) reported
@ring need support on why my new doorbell worked when I first installed it. Then realized I needed the mounting bracket. Uninstall it. Add mounting brackets and now nothing and no chat screen to help me
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Julie Fronsee
(@JulieFFronsee) reported
@ring I was being billed $3 monthly even though I have a Protect plan. Your chat attendant seemed to understand my concern, confirmed that monthly charge would stop and then CANCELLED my entire Protect plan rather than only stopping the $3! Help!
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ATL Blue 😈
(@LKNBlueDevil) reported
@suraj_chotalia @ring Did you get a resolution to this issue?
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keith
(@Top_Gooner68) reported
@ring app and service down yet again very poor service
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Ian Martin🏃♂️
(@Ianmartin_gc8) reported
@ring my router is about 5 meters away from door bell yet it has poor WiFi and only going though one wall why is it so bad ?
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Babs
(@lmnop88) reported
@ring Two hours and your team can't fix my app. It worked better before they had me uninstall. My top didn't know what event history timeline was. I can't get it enabled. HELP! I have no security. Always home, right?
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Jade North
(@JadeNorth) reported
@ring please help?! Our ring chime plug in doesn’t ring when the doorbell does, we only hear it on the app!? Reset it numerous times
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Albert Bowden
(@Albert_Bowden) reported
@ring hi your camera is down but my history is still working. The camera also still detects movement when you move past it but I can’t view live footage!!
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DK.
(@Treys_beard) reported
@Carlhound @ring Same problem here. Won't even let me login to the ring website
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Babs
(@lmnop88) reported
@ring The DM help was you wanted my feedback. Per the recorded calls today, I spoke directly to your company, even stating inward doing such. I am not resting assured as my security company is not helping with issues.
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alan frost
(@akfxxx) reported
@ring is ther a problem with Ring servers in UK Door bell not working app not working web not working
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Amanda Berthot 💙
(@amandaberthot) reported
@ring -- another app outage?? Y'all need to get it together.
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Jason N Beck
(@beck5ter) reported
@ring Need help with one of your products compatability, your Help section is useless
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Babs
(@lmnop88) reported
@MUZZYM @ring They still can't get my app working properly after the outage. Always home...right. Hope yours is working.
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Virgintrains94
(@VirginTrains94) reported
@AnthonyH1976 @Carlhound @ring Mee too ring is down!
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🏴☠️SB-NQY 🇬🇧
(@simoncp3) reported
@ring @carrieunderwood Is you bullshit ‘home security’ network down again? Or maybe you’re pushing a software update? Hard to tell as ring doesn’t believe in customer communication... Stay well clear of using this crap.. go do some research and get yourself a proper system...
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nzfatmatt
(@nzfatmatt) reported
@ring Bloody down again. Useless network. Fix your problems. Even when it works video takes forever to load and you need to make it that videos load full resolution immediately. With the first part of the video where the important motion is you can't see unless you download
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Selby Mobility Bargains
(@YORKSCOASTMOB) reported
@bissett62 @Free__Tech @ring I think they are very poor, charge supposed to last 6 months +, mine lasts a week if I’m lucky!!ring say I’ve got poor wifi, everything else anywhere in house is ok and I have fibre broadband. They just make up things to avoid a refund I’ve been trying now for three weeks
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nullvector
(@nullvector) reported
@ring just installed my first ring doorbell....then the service goes down. Not a great introduction to the service during the setup of a new device...
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Kandie Leach-Branch
(@MsBaltimore410) reported
@ring dashboard down again