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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (29%)
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Device Failure (21%)
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Sign in (18%)
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App Crashing (14%)
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Errors (10%)
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Website Down (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stoke-on-Trent |
Device Failure | |
 Olean |
Device Failure | |
| Juneau |
Device Failure | |
| Barnsley |
Website Down | |
| Talladega |
Website Down | |
| Milwaukee |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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chris schiro
(@Schiro1521) reported
@ring Terrible experience with your company we will no longer use your cameras. Since the outrage out camera does not work and two separate reps admitted many customers are experiencing this but can only offer a 30% rebate. You caused this issue you should replace it!
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Lee
(@LeeHunter1978) reported
@ring is there an issue with connection today. Doorbell has lost WiFi connection although chime still ok. When trying to reconnect says “incorrect WiFi password”. It can’t be because the chime is connected and I have re entered the password . Any ideas ????
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iain “Hungry Waffle” b
(@iain_b) reported
I am so over @ring Ever since you sold out to Amazon your customer support has gone completely down the toilet. I paid for a new solar path light and you sent me a used one. I contacted support & the rep was completely clueless (probably an off-shore Amazon call center) 1/2
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Kevin Pearson
(@KevinLeePearson) reported
@ring your process to transfer the cameras after a spouse passes is the worst of any company I’ve dealt with. You keep asking for docs that don’t exist and making this process worse than it should be. You’re a doorbell cam and more difficult than the house it’s attached to.
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Sailfrosty
(@sailfrosty) reported
@ring They told me to DM to look good on Twitter but then didn't actually help. They told me to call the same number I had already called and that told me to call back when I got home. Why have a camera to check on your home if you need to be home to access it?
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November’s Very Own
(@NeverNiceNick) reported
mom was just on the phone with @ring for over 2 hours trying to fix her Ring unused Video 3 that can’t do live view something is wrong with the hardware after figuring that out and saying the device is out of warranty as of OCT20 they offered a 30% store discount 🗑 not cool 🤬😡
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Jumphuck
(@jumphuck) reported
@ring charged me an annual fee and wont give me a refund. I cancelled my service 6 months ago because I sold that house. Even my video history shows camera offline for months. @googlenest
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clay_tek
(@clay_tek) reported
@ring Hello, I'd rather this be public to help others, unless you need personal info?
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Ole Skeets 🇺🇸
(@HammerHead256) reported
Ring can’t help me. They don’t know their product and they don’t care. Don’t be like @ring. Go with another brand of video doorbell.
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Anup Chavda
(@anupchavda) reported
@ring is there an outage on using the app? Can’t even log in using rapid ring or the website. All other apps and sites work for me
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Sailfrosty
(@sailfrosty) reported
@ring They told me to DM to look good but then didn't actually help. They told me to call the same number that had previously told me to call when I got home. Why have a camera to check on your home if you need to be home to access it?
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Paul R. Nash
(@paulrnash) reported
@notthateric @ring Correction: they've determined that nothing magically bad happened with the power supply after wasting a bunch of my time, so now they can't help me unless I call them and waste more time that way. Fabulous.
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Sailfrosty
(@sailfrosty) reported
OMG, @ring customer service is the worst ever. They keep replying but not helping. Why even bother? What a sham.
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Pontiac005
(@pontiac0055) reported
@DARKMIRROR002 @ring Wow I've had my original doorbell in direct sunlight for years and it's not doing that. I do agree that the solar charger is garbage and was barely charging in direct sunlight.
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Ben Follett
(@bfollett21) reported
@WyzeCam when do you expect the Wyze Doorbell Pro back in stock for ordering? I need to replace my broken @ring doorbell!
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love gangster
(@jackmckenzzie) reported
My job is to talk **** about @ring
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👁️⃤𝕄 𝕀 𝕋 ℂ ℍ
(@Cle_Connoisseur) reported
@ring my devices are such trash. Wtf is this bullshit ?! I cnt win with y'all. 4 yrs almost 5 and still put up w this horseshit. I want new devices at no cost this is bullshit.
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Bill Bode
(@pizzatime) reported
@ring I'm trying to login to my account from airplane WiFi as I keep getting notifications that somebody is at our door. We can't access the app due to an "error". Need help ASAP.
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Simon Bellamy
(@srbellamy) reported
@ring My ring doorbell (at another property). Is showing as offline but can still capture motion events and takes snapshots every minute. Support say it isn’t connected to the internet but can’t explain how I can see images! And they say as it is offline they cannot do anything.
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BigBadJon
(@BigBadJon7) reported
Hi @ring I heard some people got free replacements of their Gen1 keypad with a Gen2 keypad due to the sound going out issue. I have this problem, no sound on the keypad, but I never got the email for the upgrade. Was this for everyone with gen1 keypad or just a few lucky people?
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Mark🚀💫🔥🎵🎲
(@occy55284) reported
@ring node holders fudding their own project because the price is going down..remind me why you invested in the first place?
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Tonya
(@TrulyUB) reported
Looks like @ring is down again I wish they would notify us I checked with other people who have it and it's not working for them either 🤬 will not connect at all
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Nathan Wressell
(@nwressell) reported
@ring You have tried via phone support, grainy picture at night and poor sound from phone to doorbell. The answer was buy a new one from support and it's not even that old, less then 2 years.
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Ole Skeets 🇺🇸
(@HammerHead256) reported
Why do I have constant problems w/ my @ring video doorbell 3? I’m on my 3rd replacement unit. No help from ring other than “try everything again”. I don’t have time 2 stand in front of it for 1.5 hours speaking 2 someone who can’t help me w/o escalating the call. #buyersremorse
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LAX2PHL
(@LAX2PHL) reported
@frontpoint has had frustrating service for years, it used to just be bad service communication, now they've applied 2-factor auth to my account without my consent. I'm beyond frustrated. Don't waste your time with these guys, just go to a proper vendor like @SimpliSafe or @ring
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Alison White
(@alisonswhite) reported
@ring I have been burned twice this week by your new jobsite security package not working correctly. Wasting my Christmas morning dealing with the aftermath of another vacant home break-in.
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Kelly Chamlee
(@Kellyc629) reported
@ring If you ring didn't decide to stop working and tell me I'm **** out of luck
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Sailfrosty
(@sailfrosty) reported
@ring has the worst Customer Service in the industry. They should call it Customer Harassment and Disservice. When I asked for a manager I was told I could speak to one but they wouldn't help me. If you are buying home video cameras, look elsewhere.
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Corey “Get Vaccinated” Bushmaker
(@CoreyBushmaker) reported
It would be nice if my @ring doorbell wouldn’t stop working when the temperature gets below 40. Anyone else have that issue?
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Chris Arkley
(@chris_arkley) reported
@ring ring alarm base station has randomly died, won’t connect to network and only showing a red power light - tried all troubleshooting to no avail. Can anyone help? @amazon