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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (28%)
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Online Features (21%)
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App Crashing (16%)
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Errors (13%)
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Website Down (12%)
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Sign in (9%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bethlehem |
Errors | |
 City of London |
Errors | |
| Leighton Buzzard |
Online Features | |
| Northampton |
Online Features | |
| Lewisville |
App Crashing | |
| Nottingham |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Bryan Hilko
(@bhil9) reported
Just had a great experience with @ring customer service. Our spotlight camera was not working. Within 5 minutes they were able to troubleshoot the problem and have a solution to fix it.
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Martin Arellano
(@Marellano0131) reported
@ring fix your app!!!
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Sparkle Farts
(@pennydaily) reported
@ring No you aren’t here to help. I have already DM’d and also had 4 reps magically get “disconnected”. You al do not respect your customers. You ignore us. Your app does not play videos and the app crashes 2-3x every 3 min. It’s trash. Just like your customer service is
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OrganicSolventless
(@Cle_Connoisseur) reported
@ring your product are just complete god damn ****. Wow. And your services. Sheeesh baffling how ******* sad this **** is.
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Anti Black Economic Terrorism League
(@AntiEconomic) reported
@ring Your product is trash. Your neighborhood videos are of lost dogs and cats. The video start is delayed and hardly picks up video when a crime actually occurs and you fail to post videos of actual crimes.
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RossyBearr
(@RossyBearr) reported
Hey @SamsungUK since the latest update went out to my TV every time my @ring doorbell goes off the source changes on my TV wtf???
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Sparkle Farts
(@pennydaily) reported
Anyone have @ring crash constantly and not play videos? This is the biggest pos company I may have ever dealt with. Their customer service is complete trash
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Danielle Hueston
(@Dee_Huest) reported
So @ring you need a MAJOR lesson in Product Development & PR Communications. Maybe just re-tweet this thread and save the ENTIRE team you have dedicated to working on this issue right now (a member of your team told me there is a whole crew assigned to this).
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JK
(@bald_jim) reported
@ring My base station keep failing to reconnect-then I manually do it-then you all tell me if it happens again....but I won't be there when it happens again...just like last time....so how do we determine what is causing it and fix it remotely or is this just poor reliability?
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Holland IT
(@HollandITC) reported
@ring I am trying to do a password reset for a ring account and all of the password reset emails are getting rejected by gsuite with this error code 550 5.7.26, can someone from support reach out to me?
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Steven Wang
(@Stevenwpf) reported
@ring Can you pls tell me, what's going on with your logistic team? Why is my replacement device, which was requested on 12/10 still pending? Why do I need to call 5-6 times and still being told the same thing? What game are we playing here? This is very frustrating, pls help!
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Danielle Hueston
(@Dee_Huest) reported
Your own employee agreed & said it didn't make sense that @ring is not communicating with users on this error but is instead trying to keep it hush-hush. Likely because you don't want it to be misconstrued that @ring is not secure...since you know, you're a security company.
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Edmund Dantes
(@DarkBeerForXmas) reported
@WashCoScanner @ring is so good at videotapping somebody stealing from you without actually help catch IMO
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Danielle Hueston
(@Dee_Huest) reported
So I spent over an hour with @ring who asked me the same 5 questions OVER & OVER & OVER AGAIN until I literally freaked out, had to walk around a grocery store to cool ******** off & then call support to try again.
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Steve-o 🇬🇧
(@Me_Scuba_Steve) reported
Tip for all @ring doorbell owners. Write down ALL your 5-digit (QR) codes. That way when you get asked by the app to enter the number you don’t have to uninstall your device from the wall just to get the number.
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keithmccrail
(@LNKeith77) reported
@ring just subscribed to your basic plan, now I can't log in. "An error has occurred" Hope this isn't a sign of things to come.
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Charlotte
(@charewall) reported
@ring hey! I have installed a Ring Doorbell 3 successfully. I am having trouble with the chime, it doesn't work and leads me to think there is a problem with my modem. But my ring doorbell 3 works? Can you help?
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jt
(@jessthorp) reported
@ring live view isn't working for me, please help!
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Krishna
(@mr_kkrishna) reported
The @ring customer service is one of the worst I have experienced. I have spent hours on chat and on phone with them regarding an item that was never delivered. I have to put a dispute on my credit card to get the refund. Their escalation procedure is black box for you.
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Danielle Hueston
(@Dee_Huest) reported
So instead, you'd rather inconvenience & frustrate customers trying to understand WHAT ******** just happened. I'm real glad *insert sarcasm* I spent $600 on a bunch of new devices to give my family for Christmas. I hope they don't experience the same frustrations with @ring.
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DK
(@DK05856541) reported
@ring Hi RING. What happens if internet goes down or the thieves cut our internet line outside? Do all the video feeds go down? Are your cameras smart enough to broadcast video locally to an app when it detects no internet? This is a big weak point I find with cloud SEC CAMs
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Danielle Hueston
(@Dee_Huest) reported
@ring it’s not and i’ve been chatting with Customer Service for over a ******* hour so why don’t you go chat with Marga and see if ya’ll can put your heads together to work it out because I am about to go ape ****
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Renee
(@ReneeRevelation) reported
@ring @MasterTheNEC Motion history for my doorbell is not being captured. The video is not there even though there is motion. Please fix. Rebooting my wifi did not fix it.
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Amjid Khan
(@akhan999) reported
@ring couple of things 1: shadows when are you going to fix this and ignore alerting when there’s a shadow? 2: having a schedule of zones at night cover entire driveway, during day only around the door to avoid shadows triggering alerts
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John
(@se3john) reported
I can confirm that the new @ring chimes are as **** as the old ones. Consistently shoddy hardware and technology. Buy a different smart doorbell because this one aint
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Emma Davison
(@emilyemk) reported
@ring we placed an order with you on 27th Nov 2020 and after having to contact you several times already still have no tracking information on our order. This is absolutely terrible customer service seeing as we’ve spent over £500 with your company. Please advise us on this!
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mocrypto87
(@mocrypto87) reported
@ring I called ring and was told I would get a chime in 3 business day! It has been 2 weeks and no chime and not even a tracking number! This is so disappointing! Worst customer service ever!!! I will never order from ring again!
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Stacie with an i e
(@CookWithStacie) reported
Our truck got broken into. No broken glass, no broken locks. Someone used a key to get in (all of ours are accounted for). They stole an item worth $250 (read: priceless - it was a Christmas gift last year). Unfortunately, our @ring camera didn't pick up movement...
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Renee
(@ReneeRevelation) reported
@ring Motion history for my doorbell is not being captured. The video is not there even though there is motion. Please fix. Rebooting my wifi did not fix it.
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Stephan Daams
(@DaamsStephan) reported
@ring Very poor service!!!