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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (30%)
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Online Features (22%)
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App Crashing (16%)
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Errors (12%)
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Website Down (11%)
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Sign in (10%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Port Orange |
Online Features | |
| Rochester |
App Crashing | |
| Kansas City |
Device Failure | |
| Waterford |
Device Failure | |
 Frankfurt am Main |
Online Features | |
 Bristol |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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The Greying Cyclist
(@GreyingCyclist) reported
@ring Sorry Hannah, Dad can't say hi today as #RingDoorbell can't fix their toy. #Ringdown
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Peily Soong
(@peilysoong) reported
@ring trying to set up my new light bridge. My light bridge can’t connect to my wifi. Get all the way to the point where the bridge is trying to connect to the wifi but it fails. Is this an issue with your servers?
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irene4136
(@irene4136) reported
@ring Still has not worked correctly since yesterdays Outage!
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richard elliott
(@richy_elliott) reported
@ring To be down this long this has to be a major hardware failure or they have been hacked. Where is your business continuity plan?? Appalling! @ring
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Steve Guy
(@stevekguy) reported
@ring I work in IT so I understand that things sometimes go wrong. But your handling of this outage is utterly appalling. No communication, no updates. Come on, it’s been over 24 hours and we pay for this
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Arjulaad
(@arjulaad) reported
@ring You should add compensation for all clients affected by the outage and the very poor communication and help provided by ring!
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Tom C
(@Tommycol13) reported
@tonyblackburn @ring Up and running this morning Tony - like you, spent ages yesterday having bought some extra items. It suddenly dawned on me, might not be my problem and indeed it wasn’t. Please come back and host BBC Radio 2 Breakfast slot! 👍
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Arjulaad
(@arjulaad) reported
@shaniat89456347 @TheEvanGodwin @ring the twitter team yesterday told us to call.......except it was impossible to reach anyone👎🏻👎🏻👎🏻👎🏻 some were more lucky and got actual help, this is a crappy experience. Their alarm system also went dead!
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DanceFreeZone
(@DanceFreeZone1) reported
@ring @CardiffGooner1 You guys still haven’t fixed the issue? Lmao.
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The Cats Whiskers
(@chris_hedge1984) reported
@Dan_Mc_Loughlin @ring The app is down again the moment, so don't try to connect.
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Arjulaad
(@arjulaad) reported
@TheEvanGodwin @ring Man do i feel you, i uninstalled ours for absolutely nothing and the alarm system at our daughter’s has been down for almost 20 hours! People should get a credit on their subscription
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Jefferson
(@jandroid11) reported
@ring I've worked in information technology for more than 40 years, and I have never heard of a non communication issue such as this, although I haven't had many problems, but this is a red flag non-prfrmnc
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Craig Phillips
(@CardiffGooner1) reported
@ring Do you have an ETA on a fix. I’d suggest more proactive communication about this issue to your customers as I spent all night deleting and then trying to reinstall the app with no success and multiple reboot attempts of my Ring device. STILL NO SERVICE.
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Arjulaad
(@arjulaad) reported
@ring @martinw2000 Poor communication indeed , it took them most of the yesterday before actually acknowledging there was a problem.....I uninstalled ours for absolutly nothing!! Their alarm system was down also, they really should compensate the clients
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A
(@Anesah1) reported
@ring I’m trying to use a discount code but it’s not working?
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Drew on one 👀😷
(@Andrewcccnlp) reported
@ring is there a problem with the ring cameras I can not get mine to work
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Ben Ward
(@benjaminwardyt) reported
@ring any updates on the outage yet apart from what the status says?
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Arjulaad
(@arjulaad) reported
@JinnyJinny @ring I uninstalled our cam from outside at -8, snow and freezing rain.......for nothing. Our daughter’s ‘’alarm’’ system has been down almost 20 hours. Fortunatly we have another brand of camera inside.....with pan and tilt.
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Arjulaad
(@arjulaad) reported
@cire_65 @ring Yep. Same here and since it took ring most part of the day to acknowledge the problem i uninstalled ours for NOTHING 👎🏻👎🏻👎🏻 TO RING. Their twitter team told us to call except that wasn’t working either!
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Andy Law
(@andy_law_) reported
@SMillbery @ring Some of the Amazon servers are down so I don't think it'll just be ring that's down. When Amazon Web Services go down half the tinterweb breaks
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Harold
(@stockharold) reported
@ring I can’t open my door please fix
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Arjulaad
(@arjulaad) reported
@cire_65 @ring I can see some people were able to get actual help from the twitter team instead of a f...-off like we got!👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
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Goatmasterfunk
(@Goatmasterfunk) reported
@shadowclarkie13 @ring Exactly same problem. I have an indoor cam too and still cannot live stream from that
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Scott McLean
(@AGingerScot) reported
So my alexa routines still not working with @ring ? Is this to do with the service disruption ? Checked Alexa app motion sensors seem ok, but door contact sensors are not communicating with Alexa ? Rather annoying letting the dogs out and my outside lights don't come on ?!
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Sophie Hammond
(@sophie_grace88) reported
@ring cannot get my “chime” to connect to internet/doorbell using the app. Is this linked to the outage issues?
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Dr. Nate Stephens
(@nstephens1911) reported
@Maat1Truth @ring They had an outage
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Rob Thomas
(@Robster_T83) reported
@ring Whilst you're at it, can you fix the people only settings for motion alerts? Keep getting notifications for things as small as rats!
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Robyn Cooke
(@RobinCookJr) reported
@ring how long till app problem will be fixed? #RingDoorbell
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RJ
(@Mtbnw) reported
@ring new device up and running perfectly after a shaky outage start yesterday but can’t fault product or service so thanks
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Andy Rai
(@AndeepR) reported
@ring You have down hugely in my esteem i had ongoing issues days before the outage and after 30 mins on the phone to support they cant see my details even though i can see my app details. battery is all over place, no live footage between events!!!