Ring status: device issues and outage reports
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Full Outage Map
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (43%)
- Online Features (23%)
- Sign in (13%)
- Errors (11%)
- Website Down (6%)
- App Crashing (4%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Greeley
|
Errors | 3 days ago |
 London
|
Device Failure | 5 days ago |
|
Manchester
|
Device Failure | 6 days ago |
|
Romeoville
|
Device Failure | 8 days ago |
|
Garland
|
Device Failure | 11 days ago |
|
Louisville
|
Online Features | 15 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Chromedome21 (@chromedome21) reported@ring Your link to DM will not let me DM you so I cannot send screenshot of health page. Below is the problem I am having.. Ring doorbell just recording static/white noise on recordings and live view. Done everything required to check settings, rebooted (+hard reset) doorbell.
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Brad Wethington (@bwethbrad) reported@ring You failed me. Five cameras, Premium Legacy with Alarm Professional Monitoring. When I needed you most, I have no video. I've got years of cat videos and random cars going up and down my street, and yet the one time I NEED these videos they're not there!!!
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Davey Allen (@DaveyAllen54264) reported@ring They sell poor defensive equipment. Kept calling and got the run around. Contacted them again because of the post here and they what to take care of it. Just more lies and ru around. Now they are saying they don’t work in all weather conditions!!!!!!
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musnom (@mus_nom) reportedcanopy day 16: - @posthog Fireside chat via Tim Glaser (key takeaway: product-founder fit matters as much as product-market fit --> if you’re not naturally interested in the problem, you'll prob quit so try your best to avoid such situations. - @ring Fireside chat via @JamieSiminoff, very interesting talk - gym & some feature debugging - no studying done unsurprisingly
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Nakatomi2010 (@nakatomi2010) reported@ring I need you to understand that the reason I haven't signed up for the AI plan isn't because I haven't tried it, but rather because I am tired of subscription cost increases. I appreciate the trial, but you're asking for too much money. That's the problem.
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Dan Spack (@DanieltheLion1) reported@ring Though the signal strength is still poor, it seems the Spotlight Cam is not discounting from the WiFi as much as before the extender was installed. It was explained to me previously that was a primary issue for the fast battery drain. I’ll send a DM. Thanks.
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Vikas Chowdhry (@english_august) reportedI’ve spent 10 minutes on @ring app trying to figure out how to configure which @AmazonAlexa device rings for my ring camera but I don’t have a clue! Apparently “linked chimes” does it if you have a chime but “linked devices” option is something entirely else. Alexa and Ring apps are two worst designed apps and despite all the talk about AI capabilities from Amazon, their AI supported queries functionality is absolutely unusable.
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Dtino (@gdfilipe) reported@ring terrible system , a total ripoff , I got 2 cameras and door bell a chime and a bracket allowing the camera to move around , I need to give it away , but the person must physically come remove it. I will not spend another ounce of good energy on bad things.
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Sean Conrad Fox (@seancfox) reported@ring changed my network and now can’t connect my doorbell. Spoke with reps and they weren’t able to help. Any help would be great.
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Its_just_james_92 (@jversegame) reportedHi @ring I’m having trouble logging into my account , I’ve followed the steps online but it’s not working please can you help ?
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Jen Rodrigues (@jenannrodrigues) reported@ring our ring cameras for the front door not working correctly. Not picking up when people near our driveway.
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Rebecca North (@samjohnsonqqq) reported@ring Wow! Your customer service has gotten terrible. I’ve had your cameras since the beginning. Spent 30 minutes on the phone with no help. Can’t add a user to a new camera. Software is broken!!!!
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David (@DVA1D23) reported@RhysSullivan I want to get rid of our @ring POS products so bad
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George (@gigmcdonough) reported@ring I only need a replacement part. If Ring can't provide the part needed to fix my device, they should replace the unit with a comparable upgraded model at no cost. Customers shouldn't be penalized because parts are unavailable.
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Toby Benson (@tobymedia) reportedAmazing how a multi-million dollar company like @ring can have such terrible UX in their app/website that it doesn’t let you subscribe to their pro package… like I’m trying to give you money & you’re not letting me - crazy! This page opens whenever I click to upgrade and it’s a dead page with info about the plan… and says “plans can’t be managed in the ring app” and there’s nowhere to click!! Madness.
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Ref SuperDave (@RefSuperDavePWD) reported@JenBassAllen @DaveInTheRC @ring $20 a month
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Davey Allen (@DaveyAllen54264) reported@ring I saved all the error messages and pictures of your camera that got water in it even when under the eves. I had remove it from the side of the house because the battery was frozen up with water. Just a bunch of issues
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Shane Marshall (@semarshall2007) reportedPiece of **** @ring can’t event ******* record any ******* thing worth using unless it’s for there ******* use.
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Scotty J (@Its34Again) reportedDay FORTY of .@Ring STILL not fixing the iOS widgets. Even though there’s been THREE app updates in that time. They REALLY don’t care about us customers do they. If you’re not going to fix this issue can you let us know please. You’re just laughing at us now.
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Christopher Brown 🟧 (@CptDylDozer) reportedKia boys broke into wife's car overnight. Nothing was in the car and they couldn't get the thing started. @ring camera was absolutely garbage and caught nothing but human-free snapshots before and after. I am going to refrain from stating my thoughts or feelings on the matter, since I kinda like X.
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Metal (@MetalXMeta) reported@Grand_handsomer @ring @ogafroman Idk I kinda feel like they’re gonna have a hard time recovering from their recent PR nightmare
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jack (@ApeManitoba) reported@ring non-functioning customer service. I’ve spent two hours two different days on the phone trying to get a clear answer on transferring an account. Information that’s contradictory and hard to understand literally. A good company bad customer service
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Scotty J (@Its34Again) reportedDay 31 of @ring STILL not fixing an easy iOS Widget problem even though they pretend they’re working on it. YEP! That’s ONE WHOLE MONTH!! They literally don’t care about customers, do they!?
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The New Release Guy (@moviesplusgames) reportedI'm pretty sure someone at @Ring is telling people what's going on with my camera footage or some other ****. Sure seems like it. Maybe get a different company. Nobody knows certain **** about my cams but me, but the neighbors sure seem to.
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Josh Underwood (@Thejcunderwood) reported@Ask_Spectrum @ring Can one of you please help me? I’ve had a working Ring doorbell for a while. I just got a new Spectrum router. Every device connected to the new router immediately (network named the same) except the doorbell. I’ve spent at least 4 hours on the phone with you two. Ring says the firewall needs to be lowered. Spectrum says they can’t adjust it. My old router had to have only WPA2 selected and I’m told this can’t be done with this router. Basically now Spectrum said “Talk to Ring and let them know that you can’t get a dedicated 2.4 network or control the security” and Ring said “Adjust the security or get a new doorbell”. Can someone please help? Give me a list of compatible doorbells with Spectrum or doorbells that Ring makes that will connect if you can’t isolate the security setting.
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Dan Spack (@DanieltheLion1) reported@ring I was able to figure out the meaning of the signal strength. What’s still bothering me is why the signal strength on my Spotlight camera is still showing as Poor when I installed a WiFi modem extender close to the device.
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ØBANA (@StephenObana) reported@ring doorbell was denied by all of the sharks on #sharktank during its pitch episode, in 2018 it sold to Amazon for $1billion dollars. Gate keepers aren’t ****, never give up.
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DonutOfDoom (@AnusOfDoom) reported@ScooterMcNeice 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯
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Awake Not Woke (@awakenotwoke71) reported@ring what is going on with your app? Active subscription till next year but not showing on the app. Done all troubleshooting with the AI on your website n still not working.
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DonutOfDoom (@AnusOfDoom) reported@FOXFOOTY 🚨🚨🚨 My neighbour barracks for the Dons and 3 weeks ago I caught her on my @ring doing a girthy **** 💩on our doorstep so I’ve little to no sympathy for Don fans at the minute. 🙄 They’re filthy animals imho🎯