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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (31%)
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Online Features (17%)
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Errors (17%)
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App Crashing (15%)
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Website Down (14%)
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Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Newnan |
Device Failure | |
 Rome |
Device Failure | |
 Amtsberg |
Device Failure | |
| Stroudsburg |
Device Failure | |
 Arnhem |
App Crashing | |
| Los Angeles |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Jerry Valle
(@golosport) reported
@ring Spoke to a technician this morning about my ring camera. Unfortunately was not able to help. Told me that a higher tear technician will be calling me at 3 PM. It’s now 4 o’clock and still waiting?
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Kirk Bevins
(@KirkBevins180) reported
@gsmarchant @ring Explain how it can be user error? It happened again today. I left my house to go for a walk and it alerted me someone was at my door while I was half way up the road!
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Jennifer Michel
(@Gilastrud01) reported
@ring Terrible customer service! I will NOT be buying from ring again!
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Aaron
(@bluetide) reported
@JamieSiminoff @ring considering your owned by Amazon your e-commerce is the worst. I’ve been trying to arrange a return since Thursday. I was promised a return label in 48 hours. It didn’t happen then the next guy promised on Saturday shortly and will arrive by morning. This 1/2
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Eric Chase
(@chasefromnj) reported
@ring Question. One of my first generation keypads used to always have the green light solid. Now all of a sudden the green light is out and won’t come back on. Is there a problem with the keypad?
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Trefor Authur Parr
(@ParrTrefor) reported
@ring Ring is not working properly with Alexa Need a Fixing The commencing work in when you say the security code
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dwlfl
(@dwlfl) reported
@ring has the worst support. Anyone want to buy 7 cameras? I'll sell them cheap. Time to switch platforms. Not sure if the @amazon buy out has anything to do with outsourcing support.
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Clark
(@Hunk21061) reported
@uscpsycho @ring I have no problem with my Ring System
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Chris Wiegand
(@cdwiegand) reported
Hey anyone else have really bad luck with @ring chimes disconnecting? I even bought two new ones and I can’t keep them connected to my normal WiFi that everything else stays on just fine. I’m a network admin, so this isnt a case of PEBKAC, but they seem really unreliable.
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graftkicks 👞
(@dangrafty) reported
@RyanJones @ring Oh sorry message daniel_recovery1 he can help you access it, he helped with my locked account
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Annette Loos
(@newsaddict12345) reported
@ring No DM yet, because I am interested how many other users have this problem, I upgraded to most expensive Ring Pro doorbell for my parents who are in their 80s because they loved their old ring WHEN It worked, battery ran out SO hard to remove!
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Ryan Jones
(@RyanJones) reported
Hey @ring I reset my password and now I can’t login anymore. So I reset it again and I still get errors. I’ve now reset my password 23 times but I still get errors when logging in and am locked out of my account. Your password reset is clearly broken. Please fix it.
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Georgia
(@AquarianGeorgia) reported
@ring I have my notifications turned off at night for motion detection. However my Amazon devices still alert at 2-3am when the milkman delivers!!!! HELP!!!! 😡😴🥱
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Crypto
(@Crypto31664240) reported
@BryanDada2 The spotlight cams haven't been working right for a week now! No help from @ring
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dwlfl
(@dwlfl) reported
@ring Doorbell stopped working. Replacement refurb also not working. Hours on the phone with support and hours waiting for a call back is unacceptable. Several other ring cameras are working. Issue isn't my infrastructure
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minorthr
(@minorthr) reported
@ring just called into support to get replacement for broken doorbell. Rep processed replacement with wrong address. I called back 30 minutes later new rep thinks they escalated the issue but couldn't give me any confirmation that it was escalated or would be resolved.
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Mike Shedd
(@Shredd74) reported
Hey @ring - I understand security measures, I do. BUT, when your security measures preclude me from being able to log onto my account to check on my families well being cause of new phones... Its a problem. Needing 2 be IN front of the cams 2 fix as well - I'm NOT HOME! #FAIL
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William Sadera
(@SaderaWilliam) reported
Have to completely replace @Ring Floodlight Cam just because bulb is out. $200 down the drain. You would think it would last longer than 30 months.
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N
(@noeleen22) reported
.@ring I’ve had trouble with my video doorbell since day one, and the best you could offer me is a discount on a new product? Very disappointed. Poor customer svc.
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Gareth Marchant
(@gsmarchant) reported
from
Coffs Harbour, State of New South Wales
@KirkBevins180 @ring Never had an issue. I’ve got a doorbell, 4 cameras and very accurate movement detection. Either a simple product failure or user error I’m afraid.
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SCARLET WITCH
(@WANDA_MAXlMOFF) reported
@AmazonHelp @ring When I try to use my Alexa to show my Ring Doorbell 2 Camera on my 2nd gen Fire TV Stick, Alexa says “front door camera is not supported on this version of Fire TV.” According to the website all three devices in their current updates are compatible. Please help!
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Dwayne
(@dbarberaz) reported
@amazon 2 times you claim package delivered and 2x no package driver's markings stuff not true. Have @ring and nothing. Bad service wait days to speak to anyone. #Amazon #badserive #nothappy
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Ryan Jones
(@RyanJones) reported
The @ring password reset feature will email you telling you it was reset, but then the app and web won’t let you login. I know I’ve tried resetting mine over 20 times now.
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IanThurgood
(@brithnoth) reported
@ring Your 'return' system is broken. Been through it twice now in a week, different each time, same result: still have two orders to return. Shabby.
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Jason Darby
(@xDarbx) reported
@ring just wondered if your system was down again, to be honest it’s difficult to tell the difference between the system being down and the way it works as standard, most overrated, unreliable piece of technology I’ve ever owned.
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Chris Wiegand
(@cdwiegand) reported
@ring None are relevant. No other device has dhcp issues, and these never come back up on their own. I’m running WPA2, got plenty of bandwidth, and didn’t go down overnight. I think they are just unreliable, or firmware updates have made them so. Looking at other products instead :(
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Taylor Durham | IG: phillycontentcreator
(@taylorjdurham) reported
Hey @UPSHelp, what’s the point in having a package bin (with signage that says to drop it in said bin) if your drivers leave my package on the stoop to be potentially stolen... and before you fix those thumbs to tweet back i saw the whole thing on my @ring doorbell 🤬🤬
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Kirk Bevins
(@KirkBevins180) reported
I look forward to receiving my money back from @ring . They are absolutely terrible. 3 separate problems again from their doorbells today, including silent notifications, NO notifications and a 1 minute 30 seconds late notification. What an absolute scam.
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IanThurgood
(@brithnoth) reported
@ring "you should receive your returns label within the 48 hours. If you do need more assistance with this, we're more than happy to help." Not! Twice now your procedure has failed - all I want to do is return two orders, both unused and within terms. Rocket science?
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Shae Harding
(@ShaeJHarding) reported
@ring I have two Spotlight Cams that no longer work. We’ve had them less then a year. How can I fix them, please help 🙏🏻 #ringspotlightcam #ringcamera #notworking