Ring status: device issues and outage reports
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Full Outage Map
Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (30%)
- Online Features (24%)
- Errors (17%)
- App Crashing (11%)
- Website Down (10%)
- Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris
|
Errors | 3 days ago |
|
Paris
|
Errors | 3 days ago |
 New York City
|
Online Features | 3 days ago |
|
Lancaster
|
Device Failure | 5 days ago |
|
Ronkonkoma
|
Device Failure | 6 days ago |
 Shawinigan
|
Sign in | 9 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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👑💜𝓠𝓾𝓮𝓮𝓷 𝓒𝓸𝓪𝓽𝓮𝓼💜👑 (@Queen_Coates) reported@ring RING Video Doorbell 3 is saying it is offline. Yet in the app it shows that it has great connection. Even still we rebooted and it still says the same thing. Are there any issues because we had no idea it has been off since LAST NIGHT!
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DARKMIRROR002 (@DARKMIRROR002) reported@ring I literally tried to work with you guys and every time you send me a replacement or whatever it's trash flat and simple. Believe me I've been waiting for your company to live up to the expectations that you guys present to the public and I know it works for some and not for other
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Christine Keung (@christinekeung) reported@ArloSmartHome 6 months since I purchased Arlo Essential Spotlight cameras: 3 cameras w/ hardware issues, 2 days + 4 customer agents later, no offer of replacement despite being within my 1 year warranty. Should’ve picked @ring 😭 one of the worst customer experiences ever.
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John CS (@JohnEdCS) reportedHi @ring. I should have received 6 months ring protect with my Spotlight Cam Battery 2 pack purchased from Costco UK. I've set up the cameras but have no option on how to set up the Ring protect for 6 months? Are you able to help me?
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Ole Skeets 🇺🇸 (@HammerHead256) reportedRing can’t help me. They don’t know their product and they don’t care. Don’t be like @ring. Go with another brand of video doorbell.
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DARKMIRROR002 (@DARKMIRROR002) reported@stu_pot_1 @ring They're going to tell you that it's a problem with your Wi-Fi they're going to tell you that this is your fault that's not true their products are ****** and tons of people are reporting the same issue or when you pull up the app it's not letting you connect.
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jblender (@Jblender_) reported@ring the app is now almost a week reaction slow to not responding when i open it. The update i had but its Just getting worse. This way i dont get to awnser calls etc.
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• Vaccinated • (@911Scotterz) reported@ring @stu_pot_1 Stu, don’t bother they don’t care and they won’t fix it. I’m willing to bet money on it.
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Lisa Day (@lisajaneday) reported@ring Bought a ring doorbell in July 2021. Runs out of battery after a week despite changing all setting. Can you help? Need a replacement asap.
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Pontiac005 (@pontiac0055) reported@DARKMIRROR002 @ring Wow I've had my original doorbell in direct sunlight for years and it's not doing that. I do agree that the solar charger is garbage and was barely charging in direct sunlight.
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LAX2PHL (@LAX2PHL) reported@frontpoint has had frustrating service for years, it used to just be bad service communication, now they've applied 2-factor auth to my account without my consent. I'm beyond frustrated. Don't waste your time with these guys, just go to a proper vendor like @SimpliSafe or @ring
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Kelly Chamlee (@Kellyc629) reported@ring If you ring didn't decide to stop working and tell me I'm **** out of luck
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Hunter (@H4KST4R) reported@ring I need some advice. Can you help?
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• Vaccinated • (@911Scotterz) reported@ring @Azrael02479789 What I’m experiencing is devices that don’t work or record when you need them, and a completely worthless neighbors app where the criminals are able to report and take down posts warning about them
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Curls (@curls4thewin) reportedAnother @ring issue, can't view recordings in timeline or history just a blank screen.
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Cassydy (@JustCassydy) reportedI’m in the worst mood. I looked so good today and not enough people saw me. Might go door to door looking for a lost cat I didn’t lose just to be @ring Camera famous and to trend on @Nextdoor #SaturdayNightLiveOnRing
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Jumphuck (@jumphuck) reported@ring charged me an annual fee and wont give me a refund. I cancelled my service 6 months ago because I sold that house. Even my video history shows camera offline for months. @googlenest
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Jeremy Hudson (@JeremyH45026254) reported@ring your customer support is garbage. Trying to set up a ring cam. Says can’t do it cos of technical issues. Tried ringing and chat - both no response. Can’t believe I ignored all the negative comments about your product and bought this crap
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BigBadJon (@BigBadJon7) reportedHi @ring I heard some people got free replacements of their Gen1 keypad with a Gen2 keypad due to the sound going out issue. I have this problem, no sound on the keypad, but I never got the email for the upgrade. Was this for everyone with gen1 keypad or just a few lucky people?
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Ralph (@godsfavritangel) reported@VivintHome why does my panel just randomly disconnect? It's not just me, neighbors and friends have the exact same issue miles away? It's bogus and no way keeping me safe. @ring here I come.
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Mayank (@guptakmayank) reported@ring Hi Team, I am facing issue with my doorbell pro 2. It keeps hanging on the blue light circling. I have to power cycle the doorbell to fix this issue. I am based in UK. Could you please help ?
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Steve Holt (@singersteve) reportedOh THAT’S why the @blinkforhome mini 2 pack is so cheap: ****** Alexa integration, not compatible with @ring anything including Protect. Hey @amazon get your **** together; you are literally all 3 the same company
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Chris Arkley (@chris_arkley) reported@ring ring alarm base station has randomly died, won’t connect to network and only showing a red power light - tried all troubleshooting to no avail. Can anyone help? @amazon
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Steven Fawcett 🐾 | NOPAT-UK | IAM | (@UK2K4_DwelleR) reported@ring @ring_uk What's difficult to understand about this statement: "As an army vet with PTSD, I do not use telephones" Ring - give us a ring and we can help Me: I don't use telephones Ring - not a problem please call us Me: Did you not understand my last answer Ring - call us
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CaliSmile (@smillie7803) reported@ring is there in outage in Southern California? I have no been able to view videos for almost 8 hours. I rebooted the ring pro. Still nothing. None of my other devices are having issues.
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matt (@MadSolar710) reported@ring are y’all aware that your app is slow and by the time your software processes videos or allows you to go live it’s already too late to see what’s going on. Fix that crap.
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Ole Skeets 🇺🇸 (@HammerHead256) reportedWhy do I have constant problems w/ my @ring video doorbell 3? I’m on my 3rd replacement unit. No help from ring other than “try everything again”. I don’t have time 2 stand in front of it for 1.5 hours speaking 2 someone who can’t help me w/o escalating the call. #buyersremorse
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Eric S (@Eric_S67) reported@ring so your ring doorbell won't connect to the wifi. I have internet and router has been rebooted 3 times. When I call for help. I go through the setup again and told nothing wrong with device contact isp. Ask for manager/supervisor told not available. BS! This is the only
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Carson Reed (@Carsondreed7) reported@ring is there a firmware problem with the ring floodlight pro? Because it is detecting people up to 35 feet away with the settings down to 5 feet
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Mr_K (@garam_chai82) reported@ring Hi, I called your UK support regarding an issue with my doorbell. Couldn't sort it out over the phone but said technical support would resolve it remotely. Been a few days and the same issue remains. Can you help?