Ring down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

• Device Failure (30%)
• Online Features (24%)
• Errors (14%)
• App Crashing (13%)
• Website Down (10%)
• Sign in (9%)

Live Outage Map

The most recent Ring outage reports came from the following cities:

City	Problem Type	Report Time
Lancaster	Device Failure	2 days ago
Ronkonkoma	Device Failure	3 days ago
Shawinigan	Sign in	5 days ago
Charlotte	Online Features	8 days ago
Chicago	Online Features	10 days ago
Münchberg	Errors	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AJ (@AJbroken85) reported 26 seconds ago

  @ring The worst!! My subscription was canceled and I needed a video. I called and paid and then was told I couldn't access the video I specifically called about. What a scam!! Why couldn't the agent have told me that first????

• 
  regular black girl (@iLoveBeingBLK) reported 2 minutes ago

  These @ring cameras are so ******* trash! They capture everything except what they are supposed to be capturing🥴

• 
  Jennifer Vreeland (@JenniferVreela5) reported 2 minutes ago

  @m_crouton @ring Y’all leaving something *tasty* for the trash pandas! That’s a 5-star review, if I’m interpreting correctly.

• 
  Karen Dawkins (@karen_dawkins) reported 10 minutes ago

  @ring how can I turn off the chime for a door sensor? We use it throughout the day and I don’t want to hear it! #help

• 
  Matt Carnley 🚀💵 (@mcarn15) reported 11 minutes ago

  @ring The issue is that I do not see the doorbell on the app, after adding the indoor camera the doorbell disappeared and is only visible when I get a notification

• 
  Karen Redman (@kaz74red) reported 13 minutes ago

  @ring hi im having trouble getting onto the app and even logging in online. Is the app down?

• 
  Bob Strickley (@rjstrickleyjr) reported 16 minutes ago

  Stop @ring. All the settings to avoid a notification from a garbage truck do not work. Fix it.

• 
  Serafin (@Serafin10_) reported 17 minutes ago

  @ring Let me get this straight, you're going to increase the price for the Protect Basic plan and not even fix the annoying bug that's been happening on the app with the history/events section for months?

• 
  Kellz (@Kolossal__K) reported 17 minutes ago

  @FeezyMF @ring This be givin me anxiety I’ve been robbed b4 like wtf

• 
  Jon Crabtree (@JonCrab33143414) reported 20 minutes ago

  @ring Ring customer services made contact. After messaging they’re still unable to help. Anything after 2 years you’re on your own and Ring recommend buying another one of their devices. Clearly don’t rate their own products, nor do I now. Not Very environmental friendly & poor service

• 
  Wandering Observer (@WanderingOBS) reported 22 minutes ago

  @jackiecchu @ring He was wearing a mask to conceal his identity… crafty trash panda.

• 
  JRM (@jrm898) reported 24 minutes ago

  @ring if the cameras are offline 3 out of 5 days a week, they’re not doing is any good. We’ve tried all fixes, nothing works!

• 
  Jack  (@jackmw14) reported 24 minutes ago

  @ring Hi my ring doorbell is not working on the rapid ring app and hasn’t been for the past couple of days. Can you fix this please? It is not just mine.

• 
  I❤️Nostalgia (@il0venostalgia) reported 24 minutes ago

  @ring @PhillShepp75 There’s nothing to troubleshoot. Your DM team already told me the problem is my WiFi.

• 
  Kellz (@Kolossal__K) reported 25 minutes ago

  I’m tired of the @ring camera this **** just be circling when I’m away from home… WHO TF AT MY DOOR BC I CANT SEE ****

• 
  Karla (@kvilla_e) reported 26 minutes ago

  Hello @ring! I need help with an existent hardware in the house I recently acquired. Could you please help me? 👋🏽

• 
  Sabina ♛ (@sabinaxo) reported 28 minutes ago

  I swear the worst customer service goes to @ArloSmartHome hands down.. this is my mistake for choosing them over @ring

• 
  Oliver Bates (@OliverBates188) reported 29 minutes ago

  @ring Please just fix Rapid ring it’s been over 2 weeks now that the app doesn’t work. All it says is “reconnecting”

• 
  V (@CryptoCybrNinja) reported 32 minutes ago

  @DOJPH everyone knows how when @Xfinity pulls the plug on every one’s internet crime spikes due to @ring going down. Coincidence yeah right!

• 
  shepp75 (@PhillShepp75) reported 34 minutes ago

  @il0venostalgia @ring And when picture of said device health page is sent they will blame your Internet connection 🙄 my device keeps going offline a lot lately.

• 
  Nicholas Marritz 🍞🌹🌹 (@stringquintet) reported 34 minutes ago

  @ring Help stop crime before it happens by building a functioning welfare state

• 
  Flower Fairy Flora 🌻 (@starwynd) reported 37 minutes ago

  Looking for suggestions for outdoor cameras/doorbell. I’m tired of @ring not working because of “streaming error”. I want something that allows a local connection option so I’m not forced to go through their servers just to connect to a camera 10ft away on my network.

• 
  Hannah Jones (@Hannah_Jones201) reported 39 minutes ago

  @ring have been trying All day to reconnect my doorbell and still not working. I’ve reset it, my wifi cleared it off my account and now can’t get it set back up!

• 
  Jered Floyd (@jeredfloyd) reported 42 minutes ago from Bloomfield Township, Michigan

  Why is it that when I google @ring doorbell problems, no official support is on the first page of @Google search results? Only SEO garbage? (Why, yes, I am visiting my parents…)

• 
  Lee Atherton (@leeatherton4) reported 43 minutes ago

  @ring Can you explain why my doorbell keeps going offline everytime someone rings the doorbell!!! I have to take the battery out and reboot the thing. Why!!!!!!!!!!???

• 
  Mark Sinister (@MarkSinister) reported 50 minutes ago

  People fighting in front my house. Go 2 check it out on @ring just 2 have 2 sign in, go through a 5 step captcha, then 2 have 2 get a text message, then 2 actual get logged in. Then 2 have 2 wait for the browser to load up my cam. They were long gone by then. #Ringdoorbell

• 
  Gold-Shmeezy (@NathanMaples2) reported 51 minutes ago

  I really wish there was a different way to access my @ring device, the verification system is asinine, to reset my password it asks me to sign in to my account, how can I sign if I don’t know my password ? #frustrated

• 
  Jon Crabtree (@JonCrab33143414) reported 55 minutes ago

  @ring - Really disappointed with your customer services. Not only have you increased subscription more then a third. Now your team have confirmed my device is useless with a tech issue. Your Advice-buy another device as my one 2 years old. Don’t U have confidence in your products

• 
  LongValleyCitizen (@LongValleyCtzn) reported 57 minutes ago

  @ring you have the worst customer service! First I used the chat which was worthless so I had to call, the wait was 20 mins not less than 5! Then I got hung up on so now sitting on hold again prob for another 20! #customerservice #help

• 
  matt mangawang (@mattmangawang) reported 60 minutes ago from Thousand Oaks, California

  the @ring UI and UX is so bad