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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Online Features (28%)
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Device Failure (21%)
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Sign in (18%)
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App Crashing (15%)
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Errors (10%)
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Website Down (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Online Features | |
| Gloucester |
Sign in | |
| Bognor Regis |
Online Features | |
 Copenhagen |
App Crashing | |
| Hounslow |
Website Down | |
 Detroit |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Sebesti@n O.
(@mydjseba) reported
@ring Please note that alexa greetings are not working if ring app is installed on samsung @smartthings refrigerators. Live view is automatically activated when someone is pressing doorbell button. Alexa recognize this action as answered.
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Jack Wallen
(@jlwallen) reported
@ring why is it that every video in my event dashboard (in the web version) refuses to play with the message "Sorry we had trouble loading your event." I can't play a single video. So why am I paying you a monthly fee?
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Jamie Mraw
(@mrswarm_rx) reported
@ring still waiting to hear from “account logistics” regarding an issue 10 business days after being quoted 5-7. Now being told to wait longer. Anyone able to help!?
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Manesh Patel
(@manesh_patel) reported
@ring worst customer experience I’ve ever had. been waiting for a replacement doorbell for over a month now. Been calling customer services almost every day for a status update only to be told nobody knows what’s happened have escalated but never receive a call from a manager.
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Nicole Halliwell
(@eightyf0ur) reported
@ring by the time any of your cameras “Activate Device” the bad guys could already be inside someone’s house. FIX IT. Cameras that are sitting on top of my router can’t even connect without taking 5 minutes to think about it. My @SimpliSafe camera connects instantly.
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@amys_bus_ticket 🌊#PaperBallots
(@amys_bus_ticket) reported
@RING live cam alerts do not load until activity is gone, or the app crashes or loads black screens.. *Now 'Neighbor's feature is not working and completely crashes #RING. Have reinstalled. Come on #RING @Amazon... FIX your frigging app! Read recent reviews in Play Store.
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Manesh Patel
(@manesh_patel) reported
@ring As I expected did not receive a call from a manager to resolve an ongoing issue that’s now been dragging on for a month. Instead got an automated survey to rate their service which disgraceful
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chey
(@cheyennejesss) reported
@ring my doorbell won’t connect to the server and hasn’t been working for months. FIX IT!
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Karl
(@KarlHall87) reported
@ring Hey. I've been kicked from my app and account today. I've tried uninstalling the app and reinstalling. Also changed the password on the account. Still unable to log in or use the app. Just keep getting an error message. Shed any light please?
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Free Tech
(@Free__Tech) reported
Anybody here own a @ring doorbell? Not sure if it's just me but the battery life is dog **** and most features are turned off. Wondering if anybody else has this issue.
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Debi Lee
(@debslee247) reported
@ring its a shame that you promised to replace our broken video doorbell and then changed your mind without letting us know. I was only told this when I called chasing delivery. No reply to my compliant as per your advised timelines either. Very poor customer service.
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ChickenButts
(@RadicalLeft562) reported
@ring what’s going on with video doorbell? Constant notifications and no motion no recordings. Often two notification for one event. Help.
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iTrustStream
(@iTrustStream) reported
@Free__Tech @ring I use nest and wired it so I never have that problem. Take a bit longer to run the wiring but saves a lot of head ache later . I had the ring and didn’t end up liking it .
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Brian Powers
(@RareSteak120F) reported
Anyone else have a problem with @ring live? No matter what I do it doesn't go live. I even reset the damn thing 10 times.
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Emma
(@Emma71089625) reported
@ring I received an email from you with a code for a complimentary faceplate but the link to redeem opens a page that doesn’t exist anymore and the code is invalid when trying to complete the order manually… help please!
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PMCG
(@Paulmcg9) reported
@Free__Tech @ring Yep have one think I was telling you before about wiring it into 5volt charger. The batt life on them are crap especially if your in a cold area .I was only getting 4 days out of mine so went down the road of wiring it in👍👍
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JW
(@vinnievon) reported
@ring It's mind boggling that my indoor ring cam can be hung upside down and I can invert the picture but for the stick up camera I just got for outside I need a $20 kit.
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Scarlett 💙
(@scarlettbrown89) reported
@ring I have a new ring 4 doorbell and once setting it up, I got an email saying I can get a complimentary faceplate, but when I enter the code it doesn’t work, as it says it can only be used for the doorbell pro 2 but the email says the free faceplate is for my ring 4? Help!
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Kel
(@Kelly_Lou_S) reported
@therealgingeroo @ring Oh I’ve had the exact same thing 😠 absolute nightmare.
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Jason K
(@knowles79) reported
@ring I put TWO different returns in ONE box to ship and your return team can't figure it out. Refunded me for one item. And the" support" help desk in Asia is terrible. Multiple phone calls this week and still no resolution.
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Moishe Kipporitz
(@sysmk7) reported
@Free__Tech @ring Common problem with Google products.
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Caz
(@cazman88) reported
@ring I am having an issue with downloading a video. The audio is just blaring feed back.
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Kelli Chieu
(@buggieb) reported
@ring hey ring do you want to help me or not I’m having trouble with my rental home property cameras your customer service agent sucks I’m 1900 miles away kinda hard to reset don’t you think?? I’m not bewitched for the love of god!!!
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HMG
(@hemega5) reported
@FedExHelp Website advises package was delivered to my front door... however... nothing was there and no one came to my door at the time says delivered (thank you @ring). When I use your "virtual" help it says not the correct address ... wth? This is a mother's day gift ...
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Ross Nadin
(@ross_nadin) reported
@ring you've provided the worst service I can remember ever having. No complaints team. You received a returned device back (still sealed) on 6 April, I'm still waiting on a refund. Lies after lies from your agents. If you're considering buying from ring, my advice look elsewhere
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David Ziskind
(@dziskind) reported
.@ring customer service / technical support: Chat - we can't help you, please call in. Phone - you don't understand how your device (that you've had for several years) works, I can email you some information about it, no we aren't troubleshooting or replacing it, click.
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Simon Hutchinson
(@HutchMedia) reported
Hi @ring I haven't received any "person detected" notifications from my doorbell for two days. Followed all the troubleshooting instructions but still nothing. Can you help?
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Queen_Aoleon
(@La_jeune_fille) reported
I wish I could ask alexa to find my phone. @ring help!
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MBA Sports Fan
(@1mbasportsfan) reported
@ring Camera not connecting to wi-fi. Is there an outage?
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Dibyajyoti Dalai
(@ddalaij) reported
@ring Anyone help me whether to buy Ring or not. I am observing their service is not good.