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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Ring Outage Chart 03/27/2023 05:35

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Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

  • Device Failure 33.33% Device Failure
  • App Crashing 21.90% App Crashing
  • Online Features 19.05% Online Features
  • Errors 11.43% Errors
  • Website Down 9.52% Website Down
  • Sign in 4.76% Sign in

Live Outage Map

The most recent Ring outage reports came from the following cities::

Loading map, please wait...
United KingdomLondon Sign in
United StatesDetroit Device Failure
United StatesLebanon Device Failure
United StatesPlainfield App Crashing
United KingdomNorthallerton App Crashing
FinlandHelsinki App Crashing

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Ring Issues Reports

Latest outage, problems and issue reports in social media:
  • brendagaylern brenda (@brendagaylern) reported

    @ring I have 7 ring cameras-for whatever reason they stopped connecting to wifi-i've followed all instructions, read all faqs, to no avail-HELP

  • jjflys JJ (@jjflys) reported

    My @ring Floodlight Camera Pro that is less than six months old went dead on 3/8, and after two contacts with your customer service I still do not know when the replacement will come. Terrible service so far

  • ShukkiieCookiie Shukkz (@ShukkiieCookiie) reported

    @ring can someone please help me reconnect my grandpas devices. They randomly went out and now how connect

  • davezatz Dave Zatz (@davezatz) reported

    @ring My Ring devices are just fine! I’m saying Homebridge, and associated plugins, are a hack. You COULD help there with some Apple HomeKit integration… :)

  • 1wesbell Wes (@1wesbell) reported

    @ring Hello, the doorbell button is no longer working on my device. Can you help?

  • astoriarunner NYC Walker (@astoriarunner) reported

    Is @ring customer service the worst? Yes. Especially on chat. I ask for an URL and then sends it to me and then exits the chat. Thanks so much for your care. And then have me buy an entire kit to replace 1 screw. And who knows how much for the shipping. Not ideal at all.

  • Liaxox Lia (@Liaxox) reported

    @ring Can't log into my dashboard as your verification Codes are taking too long! FIX IT!

  • DJChrisBerrow Chris Berrow (@DJChrisBerrow) reported

    So @ring have had an issue for a couple of months with their doorbell/chimes not working together… no info online or on their website. If you ask them what the issue is they just say “we’re working on a fix” Might be worth an investigation from one of my techy BBC friends?

  • allac00 Kevin (@allac00) reported

    Hey @ring i have already called twice about my chime not working when my doorbell is pushed. Havent heard from you at all! Why is this taking so long? I aleeady called for the first time in the beginning of february! Is this customer service?

  • kathygeiss_ff Kathy Geiss (@kathygeiss_ff) reported

    Cannot believe how bad the @ring customer support is. I have a defective camera and they refuse to replace it with a similar version and will only replace it with the version that costs $90 less. I wish I had purchased @googlenest cameras for my home.

  • Michelle_523 Michelle (@Michelle_523) reported

    I really wish I could understand how my @ring works. Why do I get full videos of my across the hall neighbors going in and out and down the hall, but if someone approaches my door, the video doesn't start until they're walking away?? It happens every time.

  • ForAutumnAngel ForAutumnAngel (@ForAutumnAngel) reported

    Hey @ring, i bought 2 of your indoor/outdoor battery cams. And my problem is installing on wall inside. Your official video shows just screw on to wall. But YouTuber videos show using the anchors. So can you guys make a updated video explaining do you need anchors inside or not.

  • Jay50613985 Jay_The_Man (@Jay50613985) reported

    @JoeBorelliNYC @NYPDnews @ring You only care when it affects you. You don’t care if the NYPD maintains standards? If the beards are too long they can’t get a proper seal on a gas mask & a criminal can grab them by it. It is a risk to the officer & anyone they try to help. Try locking the car door.

  • RetiredTprNYS Edwin Martinez (@RetiredTprNYS) reported

    @JoeBorelliNYC @NYPDnews @ring It's much easier to reprimand than to prevent crime from happening. The world is upside-down.

  • JuddLane Judders (@JuddLane) reported

    @ring This is very poor @ring there’s only an automated response, with no explanation as to why my order was as taken, even though there was no stock available. #customerexperience 😞

  • kngkng31 KngKong (@kngkng31) reported

    @JoeBorelliNYC @NYPDnews @ring Theres gotta be a better freaking plan if they going to close the bridge down every time, there’s a little bit of wind

  • NickNack024 Nick (@NickNack024) reported

    @ring so ring have said it could be my hub that’s the problem that’s why I’m not receiving a signal to the ring bell how about that’s not the problem it’s worked all week now it plays up. And I’ve not got much going though my wifi

  • Teknight101 Christopher Tom (@Teknight101) reported

    @ring I called Ring and talked to supervisors and none of them could help me resolve the order issue. They told me to cancel and place a new order. We're about to lose funding for the cameras and Ring couldn't help a nonprofit children's school in dire need. Very disappointed.

  • svraymond13 Sally Raymond (@svraymond13) reported

    @ring I really wanted to update my video doorbell and bought the Ring 4, but back it goes as the vertical field of vision won’t capture packages near my front door. Guess I’m keeping the Ring 1 or switching to a different vendor. Too bad.

  • Vampirepirates vampirepirates (@Vampirepirates) reported

    @ring That would be great if the thing didn't go offline all the time and then you can't get any help from you guys!

  • Vampirepirates vampirepirates (@Vampirepirates) reported

    @ring your support is absolute rubbish! My ring is offline and you won't do anything to help me! Not at all impressed!

  • CyanSimon Simon Weiss (@CyanSimon) reported

    @ring it's not clear from your help info. Can the security system work on Cellular data alone, if I don't connect a camera? I want to install a system (door/window alarms) to a remote cabin.

  • ClarissaL93 Clarissa (@ClarissaL93) reported

    @ring hi please can you help. For weeks now the battery on my doorbell doesn’t change in the app after I’ve charged it so it keeps dying and not telling me it’s at low battery. I’ve tried rebooting via the orange button and the app but it keeps saying ‘something went wrong’

  • Real_Alex_Y Alex (@Real_Alex_Y) reported

    @ring talked my dad into getting a Ring Pro doorbell, it’s not working properly and he raised a ticket on 23rd Feb and has he bounced around your support teams, now he is told he has to wait 2 weeks for the advanced team to look at his fault! Sergio support!

  • flicksnews Flicks News (@flicksnews) reported

    @Mike44395967 @ring They are doing the same to me. They don’t even want to acknowledge there is an issue it seems.

  • speedingdaydrm devin (@speedingdaydrm) reported

    @ring Bought a ring 3 through Amazon. Just put it up today, it’s missing the security screw. Amazon won’t do anything to fix the situation.

  • TuggingTurtle Tugging Turtle (@TuggingTurtle) reported

    @ring Are you not posting footage of people's bedrooms on here? I believe you give that **** out like candy these days?

  • tom__jenkinson Tom Jenkinson (@tom__jenkinson) reported

    @ring So frustrated with your chimes, had the standard chime and it stopped ringing when the doorbell is pressed, purchased the chime Pro and still having the same issue! Missed a few visitor's this week, really disappointing! Any help?

  • _kagome___ JadeFromStateFarm (@_kagome___) reported

    @ring @ADTRbreakdown Have the same issue and y’all just ignore the problem and act like it’s something we did wrong. Having an active stalker is so much fun when your cameras never record yay me 🙄

  • CTyank860z Sal Clemente ⭐️ (@CTyank860z) reported

    @ring Lil help please?