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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
- Device Failure (30%)
- Online Features (25%)
- Errors (17%)
- App Crashing (11%)
- Website Down (10%)
- Sign in (7%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Paris
|
Errors | 1 day ago |
|
Paris
|
Errors | 1 day ago |
 New York City
|
Online Features | 2 days ago |
|
Lancaster
|
Device Failure | 4 days ago |
|
Ronkonkoma
|
Device Failure | 5 days ago |
 Shawinigan
|
Sign in | 7 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Greg Furry (@gfurry) reported@ring any word on when you are updating your Mac app? It has been two months and the current version is garbage. It won’t quit unless force quit and just stops working all the time.
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RealSilentNinja (@RealSilentNinja) reported@ring send a tech to fix my issues or get hit with an lawsuitor two.. Choice is yours.
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Alex (@Real_Alex_Y) reported@ring This has to be a software issue!
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Ryan sweeney (@Sweeney_27) reported@SewScandalous @ring Ring is trash always having problems, not loading video, completely missing movement right in front of it. Currently as of this writing the damn thing cant load live video and isnt working at all. Up to date firmware and app up to date. Full grabage
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Babs (@lmnop88) reported@ring muliple phone calls, & hour call w/Eric today. No resolution still. He stated he needs me to send the loading errors to him. I just want my system to work. Someone please research before calling client. I've sent screenshots, called...help resolve pls.
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FAC is BOTH HOPEFUL/SKEPTICAL OF 2020 (@facisback) reported(cont'd) There is no mention of this message "Sorry, we had trouble loading your event" anywhere to my knowledge on the net - so it doesn't seem to be a known issue. YET. @ring Again it loads somewhat on the app, and staggers after a few secs. On the web, the vid history quits
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BUSINESS REVIEWS / NEWS (@BusinessWarning) reported@ring Hello, there was a Ring order placed under my name and credit card, but it’s not listed on my acct history, perhaps another acct was used, can you help locate which acct I used to place the order?
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Jeff Dickey (@jdxcode) reported@rwz @ring It would ring the old doorbell too but that’s broken for reasons I don’t understand
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FAC is BOTH HOPEFUL/SKEPTICAL OF 2020 (@facisback) reported@MikeHorn_Curls @ring Did you try the web login? I want to see if you're getting the same error message as I am. Mine too has skipping on the phone app but no error msg. "Sorry we had trouble loading your event" is on the web login. I am hoping you get that msg too to see if this is widespread
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Belal (@belishthemozza) reported@jakepaul stop talking all this **** and let’s meet @ring
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J. Burke (@JB_775) reported@LukeWalkitout I literally was seconds away from tweeting something similar. My dogs freak ******** out every time that @ring commercial plays.
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fran (@Golfhacker_60) reported@ring camera videos missing events, slow to respond and no live view. Must be another @ring failure.
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Joane Newman (@01010Newman) reported@ring trying to find out the status of an order placed over 30 days ago is a nightmare! Does it typically take over 30 days before you ship an order?
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Alex Absalom (@AlexAbsalom) reportedZero empathy, zero explanation of why Ring had logged me out without warning or rationale. Really terrible experience - I left the call so angry with sheer arrogance of @ring. They were definitely not 'Always home'.
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Kent Walls (@kentwalls) reported@ring bought two cameras and two solar panels this year in May. The solar panel already no longer charges my camera 7 months later. I've cleaned it properly, unplugged it, etc. Everything you are supposed to do and no fix. Do these have warranties? Bought on @amazon
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Jayesh Mistry (@JayeshBolton) reported from Bolton, England@ring Bought my ring doorbell last month and there is always a delay when someone rings the bell of around 60 seconds poss more. I have tried reinstalling app and even changing my internet provider but still not working. Please help!!
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rouni (@rouni_sultana) reported@ring have been waiting for a supervisor call back since Sunday after an hour on the phone. Spent another 30 mins chasing on Mon, assured would get call back. Now Wednesday. Poor service like the poor quality of my doorbell
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Terry Wood (@fredojack17) reported@ring Our alarm says it is offline. We are home and the alarm is going off on the battery backup and we can’t turn it off . How can we turn it off?
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Kevin Chan (@Zelgie) reported@ring our ring app is not connecting to ring server. It keeps staying at loading mode status. Then it says the ring app has a temporary connection issues. What's going on?
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Alex (@Real_Alex_Y) reported@ring I am DM’ng and getting the usual “it’s user issue” response. You done an update on the 3rd Dec and I suspect it has caused an issue! I have never had to charge my hardwired doorbell 2 and suddenly my battery is running out in a matter of days. The wiring is fine!
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Gary's Here (@Gary_LV) reported@ring placed order on the phone 12/7, never received confirmation, cc charged, no one can tell when order will ship, order has expedited shipping, no one send my order info, missing from acct too, the issue can only be escalated, not resolved, awful service, I need order by 12/14
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Mike Horn (@MikeHorn_Curls) reported@ring after latest firmware update to ring spotlight cam wired the videos are skipping. Excellent connection link 157 Mbps to cam. Ever since AWS servers had problems and the app went down twice in the last 2 weeks videos have had issues. Please look into it and fix ASAP.
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RealSilentNinja (@RealSilentNinja) reported@ring send a tech to fix my issues or get hot with an lawsuit. Choice is yours.
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Jake Putman (@JustJakeP) reported@ring I’ve been on hold twice now for over 30 mins each time, got disconnected both times!!! Trying to set up my security system, can you help please??
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Andrew Godfrey (@firehawkgodfrey) reported@ring my Rssi is 47 and health report is good, and I have a fast internet, but I haven't been able to connect all day. My ring doorbell is only a week old. Please help!
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Tommy (@tcarr85) reported@ring I was getting help for a problem with my devices, your care agents promised to look into the issue and get back to me, I followed up and they said they were still looking into it, that was 9 weeks ago. No one is responding now. Can you help? Or should I give up and move on?
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Natalia Verdoza (@NataliaVerdoza) reported@ring your stupid ******* doorbell will pick up when a squirrel is in the street but not when a car parked in front of my house is broken into???? Huh??????
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Kimberley Stedman (@Stedders_1) reported@ring Your customer service is disgraceful. Ordered something 2 weeks ago - called 3x for status and being told it is in stock and escalated to “Shipping” who never get in touch. The items are in stock - why won’t you ship them? Last call they hung up without resolving. Bad.
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Dave (@twonks) reported@Free__Tech @ring O ****, just setting mine up (ring 3 ) don’t tell me it’s going to be going off every 2 minutes. 😫😤
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Nic Peters (@croydonic) reported.@ring I'm having a pretty awful customer experience right now, and I'm sick of waiting 4 callbacks & unhelpful responses from a no-reply mail address. Twice now I've been promised a call back and not had one. Can someone please get in touch to to help? #ring #badcustomerservice