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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (26%)
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Online Features (23%)
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App Crashing (18%)
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Errors (12%)
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Website Down (11%)
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Sign in (9%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 New York City |
Sign in | |
| Elk Grove Village |
Website Down | |
| Somis |
App Crashing | |
 Manchester |
Online Features | |
| Gloucester |
Sign in | |
| Bognor Regis |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Mackenzie Daly
(@MackNDaly) reported
@ring @ShieldVoC I just got referred back to the phone number that couldn’t help in the first place. Love it 🤙🏼🤙🏼🤙🏼
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John Huckle
(@JohnHuckle8) reported
@ring so why do you not help me and answer my emails or tweets regarding a replacement doorbell that I have asked for and you have said you can do it, but no reply to anything I send you...WHY? I have Ring protect...
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BlinkHomeSecurity
(@SecurityBlink) reported
@Iamtravelcat55 @ArloSmartHome @ring Apologies for the earliest post, forgot to mention the signature "**** Off" that is the blink experience. Hope this was exactly what you expected from such a ****** company! Let us know how things go.
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MBC
(@sofarihate2020) reported
@javiblu @ring I’m so disappointed in #Ring mine sucks as well, same problem!!
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David McGuiness
(@DavidMcGuiness) reported
@ring With respect I’ve been through that process and the team are only interested in selling me new cameras totalling £400 with a discount. I’m not prepared to replace poor hardware every 3 years , thanks
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Zac Bowling 🥑
(@zbowling) reported
Because of the broken @Nextdoor mod system, it has become the local xenophobic version of Parler. You often see fascist language get used on xenophobic "Safety" posts right next to a @Ring ad that makes you think crime is high and you need their camera to feel safe. It's gross.
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Dean Green
(@dean_green) reported
@ring seems the ring app on android is broken. Are you aware of this? I get "An error occurred trying to perform the operation. Try again later" then hangs on dashboard
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Blake McCollum
(@BlakeMcCollum) reported
Recently 3 way called @ring support to help my father in-law with a faulty motion sensor. With a slight language barrier (technical words in the tech world are difficult translations) they quickly scheduled a call back with a Mandarin translator. I respected that extra mile 10/10
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MBC
(@sofarihate2020) reported
@ring I called tonight and spoke to someone.He just blames it on my wifi or my Verizon data,but my cheap YI inside camera never gives me a problem.I have rapid ring as well, more often my app won’t work then it does. It sucks.I don’t know what else you can do?
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MBC
(@sofarihate2020) reported
@ring so disappointed in your product! I have the same problem thats thousands have. I get an alert that someone is at my door,open the app and all it does it say loading and never connects. It’s not my Wi-Fi & it’s not my cell phone data everything else seems to work just fine!
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Dave Harman
(@Dahauk) reported
@robhinds @ring I had the same problem, cohosh find anything online apart from contact their support, Ring were very good about it, sent me a replacement and I sent the dodgy one back.
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Carlos Javier Rodz
(@javiblu) reported
Hear a loud boom in my neighborhood. Pick up my device to check the outdoors cameras and they don’t come on. Called @ring after securing the perimeter and they tell me to check the camera on another device. Yes the bad people outside will wait for me to get my tablet. #CSFail 👎🏽
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s.alexander 🇺🇸🇺🇦
(@mptpart) reported
dear @JeffBezos your @amazon checkout and tracking process is 💯 👌 just works great. Now @RING on the other hand is an absolute nughtmare. Zero updates, cart is horrible, tracking is a damn nightmare and product status forgeettaabout it. Plz fix - not 🚀 science.
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David McGuiness
(@DavidMcGuiness) reported
@skydiver2012 @ring In the UK it’s £2.50 per camera, per month which is ok, my only issue is both my cameras have failed after 3 years.
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C.J. Dunbar
(@Iamtravelcat55) reported
@ArloSmartHome products are junk! Non existent “customer service” been reaching out bout bad camera out of the box, won’t replace under warranty! @Ring or @SecurityBlink tin can w/2 strings better option
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HaligonianCanuck
(@HaligonianXP) reported
Canadians using @ring Alarm and monitoring services, will need to contact Ring asap. I lost the monitoring, because they are rolling out a new service for the Americans, and doesn't include Canada. Ring has not notified their Canadian customers of this issue. #RingAlarm #Ring
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Stephane Vander Elst
(@stephanevde) reported
@ring BAD SERVICE! Hi. i have a ring plan and ring does not honour what i pay for. i.e. have a dead camera, 1 month on and still no replacement. appalling!
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MBC
(@sofarihate2020) reported
@ring I have the same problem as 1,000 of other people have. I get an alert that someone is at my door. I try to open and is just spins & spins saying loading and then says can’t connect! Your product is terrible!
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Nias Corner
(@NiasCorner1) reported
@ring Why can't I see live video when using @DuckDuckGo as my browser? What's up with that? I should be able to view the service I pay for, no matter what browser I use. Remedy this problem. Thank you.
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Nias Corner
(@NiasCorner1) reported
@ring Allow Ring to show live feed on @DuckDuckGo browser. That’s the only thing that’ll help.
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
In two exact same locations, same Wi-Fi network, Ring outperformed @Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
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El Bandit-O
(@LaceLaRula) reported
@ring That’s one lucky guy!! My **** freezes all the time. Ringer Cam SUCK ****!!
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John Houdek
(@TexAgs14) reported
@ring Hi Ring, I already ordered a Retrofit kit with 6-piece bundle on Aug. 15. My problem is I am still waiting to receive the Base Station. Is there someone to contact who can escalate my case?
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Tony
(@TdotTbot) reported
@ring when will you fix not being able to remove shared users from spotlight cam? I can’t use it cause someone has access and can’t remove. For taking security so seriously (apparently) this is a huge and embarrassing oversight. Maybe don’t get ring if you want functionality.
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gina rienne
(@ginmarrienne) reported
@ring Yeah, my settings ARE set, thank you very much, & the thing is battery operated, so WTF? Rebooted my phone, too. What is going ON?
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Dave Scalera
(@DaveScalera) reported
.@Ring I’ve never had such a poor experience buying/receiving something online than I have with you. Amazing that you are in business and owned by a logistics company. Absolutely horrible.
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Curls
(@curls4thewin) reported
The @ring Android app is broken and has been for a long time. They keep putting out new products and services that are useless when the basic functions of the app don't work. Modes are broken, notifications are delayed, people only mode doesn't work and on and on. Fix the app.
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Carlos Javier Rodz
(@javiblu) reported
@ring called their client service and was not able to get help. My camera not coming in and they advice me to call my internet provider. I have 4 cameras and have issues with one. What that has to do with wifi provider. Pass da buck don’t worry about my safety. #letmegetanother
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The Hook Up
(@TheHookUp1) reported
@stbjr @AqaraSmarthouse @ring Sensors for sure, they aren't getting any help while the rig is getting WD40 every few days.
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Mackenzie Daly
(@MackNDaly) reported
@ring (1/2) Just some feedback on your support. When I have a camera/solar panel part (bracket, screw) that’s broken or missing it’s really difficult to get that replaced.