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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (28%)
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Online Features (18%)
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Errors (17%)
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App Crashing (15%)
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Website Down (14%)
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Sign in (8%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Amtsberg |
Device Failure | |
 Stroudsburg |
Device Failure | |
 Arnhem |
App Crashing | |
| Los Angeles |
Online Features | |
 Reading |
Device Failure | |
| Velbert |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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𝕸𝖔𝖘𝖊𝖘 Żά𝐢ᵗｕｎᵃ𝐘
(@Moses_z) reported
@ring Ring Live Feed freezing and crashing the app, Android Latest version, problem occurred 3 months + and still. All troubleshooting, nothing worked. Problem is famous on all Android mobile phones. Please read the user reviews on Playstore and DO SOMETHING
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Christopher
(@Chr1sAvocado) reported
The @ring app is so bad. If you ever actually need it to load on Android, it doesn't. It's so unreliable it would make a $400+ investment on hardware worth throwing out if @SimpliSafe would be a meeting responsive, reliable experience.
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
@canary In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
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Vince
(@Vnxe90) reported
@whitehousemagic @ring I have the same issue ring doorbel not wired anymore in app it show battery now. Everything was working fine till i got app update.
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
@canary In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
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Phil
(@thscharmingman) reported
@ring has got to be the worst company I’ve ever dealt with customer service wise. You’d think after purchasing thousands of dollars in products you’d get one competent customer service rep. Super disappointed
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Mike
(@miciphone) reported
@LouiseB09141005 @ring To bad there is no standalone siren (connected to WiFi) for doorbell owners.
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Kaye Norman
(@KayeNorman9) reported
@ring why does my chime pro go offline EVERY night 3-4am ish?? Not only does it defeat the object of having cameras for security but the flashing light is seriously annoying. 😡
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Rays of Magic
(@whitehousemagic) reported
@ring @JoeSarsero Check out Reddit. Lots of buzz there with people with same issue. I have issue too at 2 locations so it is Ring and not you. They need to admit that.
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𝕸𝖔𝖘𝖊𝖘 Żά𝐢ᵗｕｎᵃ𝐘
(@Moses_z) reported
@ring Ring Live Feed freezing and crashing the app, Android Latest version, problem occurred 3 months + and still. All troubleshooting, nothing worked. Problem is famous on all Android mobile phones. Please read the user reviews on Playstore and DO SOMETHING
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Cee Eee
(@CeeEee3D) reported
@ring my first gen keypad keeps dying even though it is connected to the outlet. Please help?
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Nessa 🦊 ENVtuber
(@KitsunessaEN) reported
@ring Unless you guys can change the primary email of my account online, no you can't help
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Rays of Magic
(@whitehousemagic) reported
@ring I'm just going to wait, no time to troubleshoot, plus nothing changed on my end and others have same issue, so it is Ring.
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
@canary In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
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Ravi Singh
(@rgsingh) reported
@ring Placed an order for Ring 3 Doorbell camera on 07/17/21 and the status still is Sent to Fulfillment. If I had ordered on web, would have received next day or could have procured from a local store same day. #001-3092122 Sent for Fulfillment. Help please!
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Dr. Joe Sarsero, Ph.D.
(@JoeSarsero) reported
from
Melbourne, State of Victoria
Is @ring down???
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Marcu
(@LeMarcus33) reported
@ring hi team, my parents are boomers and they purchased one of your doorbell, except it says that the previous owner still has the device on its account. But they got it brand new. Can you help?
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Miz Mocha
(@MochaMiz) reported
@ring Doorbell stopped charging after 2 years. Nothing wrong with the battery, wiring, or wifi. Supports says buy a new one. Seems like a base plate issue. Will trash before buying another one.
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April Woodall
(@AprilElayne) reported
@ring I have the premium plus protection plan and all I see is a 30 sec blank recording, and no sound. I do have a Samusung Smart Fridge that displays my camera views. When will you fix this? Missed an important message yesterday. Not happy.
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Ravi Singh
(@rgsingh) reported
@Ring Placed an order for Ring 3 Doorbell camera on 07/17/21 and it is still not shipped. Would have got it in two days or same day by Ordering on web or getting from local store. Help Please!!!! # 001-3092122 Sent for Fulfillment
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Rays of Magic
(@whitehousemagic) reported
@ring is there an issue with doorbells being knocked offline and power going from hardwired to battery? Lots of buzz on reddit and it happened to me too.
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Snowdrift Antiques
(@SnowdriftAntiqx) reported
@canary In two exact same locations, same Wi-Fi network, Ring outperformed Canary hands down. No missed motions. No stalled motions. No more people showing up out of nowhere. No more people disappearing into thin air. @Ring
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CryptoMan
(@XRPenthusiast1) reported
@ring it's crazy how many times this doesn't connect when i need it and it misses video recordings. Going to cancel it and toss in trash where it belongs
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cheryl
(@cheryldenise01) reported
@ring I’ve done this, the only resolution I’ve been given is a discount to buy a new doorbell! The resolution I want is a replacement as it’s clearly faulty down to no fault of my own
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April Woodall
(@AprilElayne) reported
@ring No need to DM. I know what the problem is. Now others will, too. Will will the Samsung users be able to use this feature?
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Paula Haver
(@haver_paula) reported
@ring Why is our ring cam saying offline on the app but is connected to WiFi? Seems to be problem with live view as it captured movement when I went to reconnect it. First noticed this at 4am today.
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April Woodall
(@AprilElayne) reported
@ring Samsung users won’t turn it on & miss things until you’ve fixed it if you inform us. I almost missed this info, I scrolled 3/4 down your pg before it appeared. Disappointed in you, Ring. When will it be fixed?
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Scott Byerly
(@pacotechguy) reported
from
Lawrence, Indiana
@Ring help! Spent 2hrs on phone w your support. They offered a discount to buy a new one. Our previous homeowners deleted the account before deleting the #ring . What can be done to rectify this? It shouldn’t be this hard!!
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cheryl
(@cheryldenise01) reported
@ring My issue is it’s 2.5 yrs old, it’s had this issue for over 6 months. Something relatively new & designed as a doorbell should not break. I will not, even with a discount spend more money on something that breaks within 2 years. This is poor customer service & poor equipment
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Rays of Magic
(@whitehousemagic) reported
@Vnxe90 @ring I didn't touch a thing and it happened. 2 locations on different wifi. So it is a Ring issue. Probably an update that they pushed out. Scary that they can cause big issues like that.