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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ring users through our website.
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Device Failure (27%)
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Online Features (22%)
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App Crashing (18%)
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Errors (13%)
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Website Down (12%)
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Sign in (9%)
Live Outage Map
The most recent Ring outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Willimantic |
Device Failure | |
| Huntley |
Errors | |
 Grimsby |
Device Failure | |
| New York City |
Sign in | |
| Elk Grove Village |
Website Down | |
| Somis |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ring Issues Reports
Latest outage, problems and issue reports in social media:
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Abhay Shah
(@_abhayshah) reported
@pierskarsenbarg @chrismunns @ring Personally, I would have burned the whole thing down
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Jenny
(@JennyGill15) reported
@ring I'm having trouble resetting my password even though I'm following the guidance with capital letter , numbers etc. It won't accept the new password I'm inputting
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A Dan
(@ADan0188) reported
@Not_that_AStark @ring I had the exact same problem. I finally spoke with a customer service rep who told me the truth. They discontinued the Ring 3 Plus but they still have it on their website. I ended up buying the Ring 4. Talk about a bait & switch. Ring customer service is not what it used to be.
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#StrayItForward Catfe 🐱 ✍ 😷
(@4HollyF) reported
@miyashay @ManMet80 @ring Too bad that ***** didn't shoot herself. Glad she's charged. Now let's get a conviction.
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Dennis
(@dennusb) reported
@ring Hi! I have Ring Protect Plus and i saw i can 10% discount on new devices from your webshop, but when shopping and trying to pay i don't see the 10% discount. Can you help?
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Chris Brown
(@chrisbrownjade) reported
@ring Well I have another wish list request, but I know it's a very complex issue. I'd really really really love to be able to stream my ring cameras to my Google Nest Hub displays, very much especially when someone presses doorbell. I do however realise you are competitors 😳
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🐧 ★ ☠ ♫ Axl ♫ ☠ ★ 🐧
(@AxlRushOH) reported
@ring Your policies SUCK. I’ve been in my house for well over a month. The jackass owner can’t release ownership of the floodlight camera, and I STILL CANT USE IT, AND RING WONT RELEASE IT. HORRIBLE HORRIBLE CUSTOMER SERVICE. I’m ripping all of these devices out. GARBAGE
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Jason
(@jasonnn1234) reported
@ring I’ve done this before and already had my first doorbell replaced and I’ve still got exactly the same issue
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Jason Wiltshire
(@JasonWiltshire) reported
@ring Your app is a joke. Just moved house. App says: ‘you have one unsubscribed device’. & ‘you have a plan with no device attached’. No easy fix, except to unsubscribe, then pay you another $24.99. Last time I buy a device from you. Hope ripping me off for few $ was worth it.
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JK
(@bald_jim) reported
@ring Alarm base station doesn't automatically switch off of cellular..Been an issue for years and you are still saying a fix is coming? What exact date?
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David Shimabukuro
(@david_shima) reported
@ring been getting a “Streaming Error, Try Again”” message when activating live view.
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Yoroshiku
(@dozo_yoroshiku) reported
@ring can’t delete videos. Tried 3 different ways (the … and the timeline and the edit) and the video events will pop back up again. Tried it on both iPhone and iPad. Same problem. Please fix so I won’t have hundreds of video events a day! (neighbors like to drive back and forth
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john temple
(@jtemplejrnalist) reported
If you're thinking about installing an @ring wired doorbell, I'd encourage you to think again. This @Amazon owned company is a nightmare, an example of a company that doesn't think of its customers needs, despite what @JeffBezos says of his values.
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Ed O
(@eonova) reported
@ring @KTK1990 I am also having the same issue. I’ve had the chime pro replaced twice now. Both unit get hot and disconnect from my WiFi. I’ve rebooted my router several times, tried to reconnect the devices and even disconnected the WiFi protection. I’m at whits end.
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Serena
(@serenaautomates) reported
And all off the sudden my @ring doorbell won’t connect to WiFi anymore. Broken for the second time?
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Jason Arthur Taylor
(@jasontaylor7) reported
I want to give credit where it is due to thank the @ring team's elite tech support person today for solving the lack of most but not all notifications issue I was having on one of my phones. Thank you, thank you!!!!
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Javelin Sam
(@javelinsam) reported
Just found out my @ring doorbell has been offline for 3 days... Why doesn't the app notify me when this happens? I've got no footage stored since the 28th as a result..
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Ivy Everitt
(@ivyeveritt) reported
Also, a @GEICO x @ring bit about how both protect you from damages. Gecko sipping a cold drink in his backyard and hearing a large crash—turns out to be the car so he investigates further by rolling back ring footage from his phone. Idk. There’s something there though. 😎
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Wendy McRoberts
(@wendy_mcroberts) reported
@reaim_us @miyashay @ring You don’t have to be fit. That’s our problem 🚩 it’s easier to take her CHILD than her GUN RIGHTS
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Graham read
(@grahamread2008) reported
@bessbell @NancyMace @ring a crime has been committed. Please release the video to allow everyone to help identify the culprit… i mean culprits…
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Yoroshiku
(@dozo_yoroshiku) reported
@watchshortiego @ring Got same problem. Support blamed my iPhone and iPad then blame my router connection. I kept telling her no this is something else (cloud or server)!
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Matt
(@primal081) reported
@NancyMace @ring does this look like one of your models?? I think @NancyMace may need help from customer service so she can post the security footage.
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stinky little bastard
(@PaigeCams) reported
ring doorbell: works *perfectly* for 6 months nothing changes suddenly disconnects refuses, REFUSES to reconnect “ please buy a Ring brand wifi extender :) “ absolutely not, @ring!! throwing your useless doorbell in the garbage🖕🏻beyond dishonest and ******
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SERGIO IN A RED BULL SEASON
(@JustinTalksF1) reported
@ring can you fix your app so that it doesn't constantly say there's a new notification when there isn't. the device is great, your app is complete garbage.
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penner2175
(@penner2175) reported
@RepNancyMace @henrymcmaster @Ring Can you please help this poor, traumatized, woman learn to use her system?
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Chris Brown
(@chrisbrownjade) reported
@ring Well I have another wish list request, but I know it's a very complex issue. I'd really really really love to be able to stream my ring cameras to my Google Nest Hub displays, very much especially when someone presses doorbell. I do however realise you are competitors 😳
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KhrysHenny 🧚🏽♀️
(@KhrysHenny) reported
@ring fix yo sht. Always lagging 😒😤
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jenn m
(@Jmerk314) reported
@KarensWigLine @BestBuy @ring Same!!! Worst customer service ever!
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john temple
(@jtemplejrnalist) reported
@ring doesn't empower its staff to help customers. I'm shipping all their equipment back to them for a refund. What I can't get back is all the time I wasted with them. @Ring is good at selling, bad at delivering. That's the worst.
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99,9% Typos
(@TheUltimateCyn_) reported
Then when you don’t pick one they keep sending you push notifications of motions you can’t see until you subscribe? I can’t even reset my password or anything until I agree to a paid subscription. What type of forced **** is this? @ring