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Ring Inc. is a home security and smart home company owned by Amazon. Ring manufactures home security products that incorporate outdoor motion-detecting cameras, including Ring Video Doorbell.

Problems in the last 24 hours

The graph below depicts the number of Ring reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Ring Outage Chart 09/24/2023 15:30

At the moment, we haven't detected any problems at Ring. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Ring users through our website.

  • Sign in 49.39%

    Sign in

  • Online Features 15.43%

    Online Features

  • App Crashing 12.14%

    App Crashing

  • Device Failure 10.63%

    Device Failure

  • Website Down 6.68%

    Website Down

  • Errors 5.74%


Live Outage Map

The most recent Ring outage reports came from the following cities::

Loading map, please wait...
City Problem Type Report Time
United StatesLos Angeles Sign in
United StatesBrowns Mills Device Failure
United StatesAtlanta Sign in
United StatesDenver Errors
United KingdomLondon App Crashing
CanadaNorth York Errors

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ring Issues Reports

Latest outage, problems and issue reports in social media:

  • mydjseba Sebesti@n O. (@mydjseba) reported

    @ring Please note that alexa greetings are not working if ring app is installed on samsung @smartthings refrigerators. Live view is automatically activated when someone is pressing doorbell button. Alexa recognize this action as answered.

  • amys_bus_ticket @amys_bus_ticket 🌊#PaperBallots (@amys_bus_ticket) reported

    @RING live cam alerts do not load until activity is gone, or the app crashes or loads black screens.. *Now 'Neighbor's feature is not working and completely crashes #RING. Have reinstalled. Come on #RING @Amazon... FIX your frigging app! Read recent reviews in Play Store.

  • scarlettbrown89 Scarlett 💙 (@scarlettbrown89) reported

    @ring I have a new ring 4 doorbell and once setting it up, I got an email saying I can get a complimentary faceplate, but when I enter the code it doesn’t work, as it says it can only be used for the doorbell pro 2 but the email says the free faceplate is for my ring 4? Help!

  • mrswarm_rx Jamie Mraw (@mrswarm_rx) reported

    @ring still waiting to hear from “account logistics” regarding an issue 10 business days after being quoted 5-7. Now being told to wait longer. Anyone able to help!?

  • vinnievon JW (@vinnievon) reported

    @ring It's mind boggling that my indoor ring cam can be hung upside down and I can invert the picture but for the stick up camera I just got for outside I need a $20 kit.

  • Kelly_Lou_S Kel (@Kelly_Lou_S) reported

    @therealgingeroo @ring Oh I’ve had the exact same thing 😠 absolute nightmare.

  • manesh_patel Manesh Patel (@manesh_patel) reported

    @ring worst customer experience I’ve ever had. been waiting for a replacement doorbell for over a month now. Been calling customer services almost every day for a status update only to be told nobody knows what’s happened have escalated but never receive a call from a manager.

  • debslee247 Debi Lee (@debslee247) reported

    @ring its a shame that you promised to replace our broken video doorbell and then changed your mind without letting us know. I was only told this when I called chasing delivery. No reply to my compliant as per your advised timelines either. Very poor customer service.

  • cazman88 Caz (@cazman88) reported

    @ring I am having an issue with downloading a video. The audio is just blaring feed back.

  • cheyennejesss chey (@cheyennejesss) reported

    @ring my doorbell won’t connect to the server and hasn’t been working for months. FIX IT!

  • manesh_patel Manesh Patel (@manesh_patel) reported

    @ring Nightmare continues receive email from ring informing me the doorbell is now out of stock situation has now been ongoing for almost 2 months have contacted customer services multiple times to speak to a manager never get a call back

  • Jessicasparkelz Jessica Nicholson (@Jessicasparkelz) reported

    @ring I need help with all of this please

  • Free__Tech Free Tech (@Free__Tech) reported

    Anybody here own a @ring doorbell? Not sure if it's just me but the battery life is dog **** and most features are turned off. Wondering if anybody else has this issue.

  • michaelameerkat Khaleesi Michaela (@michaelameerkat) reported

    @ring purchased a chime pro and no lights in setup. Called the UK phone centre and it says it’s closed, despite being 7pm and the voicemail says open until 8pm. I send an email and get an auto reply saying you don’t provide support by email and to call 🙈 can you please help?!

  • manesh_patel Manesh Patel (@manesh_patel) reported

    @ring As I expected did not receive a call from a manager to resolve an ongoing issue that’s now been dragging on for a month. Instead got an automated survey to rate their service which disgraceful

  • sysmk7 Moishe Kipporitz (@sysmk7) reported

    @Free__Tech @ring Common problem with Google products.

  • jlwallen Jack Wallen (@jlwallen) reported

    @ring why is it that every video in my event dashboard (in the web version) refuses to play with the message "Sorry we had trouble loading your event." I can't play a single video. So why am I paying you a monthly fee?

  • iTrustStream iTrustStream (@iTrustStream) reported

    @Free__Tech @ring I use nest and wired it so I never have that problem. Take a bit longer to run the wiring but saves a lot of head ache later . I had the ring and didn’t end up liking it .

  • knowles79 Jason K (@knowles79) reported

    @ring I put TWO different returns in ONE box to ship and your return team can't figure it out. Refunded me for one item. And the" support" help desk in Asia is terrible. Multiple phone calls this week and still no resolution.

  • RareSteak120F Brian Powers (@RareSteak120F) reported

    Anyone else have a problem with @ring live? No matter what I do it doesn't go live. I even reset the damn thing 10 times.

  • buggieb Kelli Chieu (@buggieb) reported

    @ring hey ring do you want to help me or not I’m having trouble with my rental home property cameras your customer service agent sucks I’m 1900 miles away kinda hard to reset don’t you think?? I’m not bewitched for the love of god!!!

  • alphaautodrive1 alphaautodrive69@gmail.com (@alphaautodrive1) reported

    @ring I’m trying to connect to my home camera while I’m abroad but it keeps telling me to use a old device. Please I need help ASAP

  • dziskind David Ziskind (@dziskind) reported

    .@ring customer service / technical support: Chat - we can't help you, please call in. Phone - you don't understand how your device (that you've had for several years) works, I can email you some information about it, no we aren't troubleshooting or replacing it, click.

  • stefanolson Stefan Olson (@stefanolson) reported

    @troyhunt @Ubiquiti You're not the only one with weird unifi issues. My @Ring Doorbell Pro 2 will connect to my AC-Lite, but not my newer U6-Lite. SO weird! Unlike you I don't have the technical ability to try and figure out what's going on... Hope a firmwire fix will fix it eventually...

  • Paulmcg9 PMCG (@Paulmcg9) reported

    @Free__Tech @ring Yep have one think I was telling you before about wiring it into 5volt charger. The batt life on them are crap especially if your in a cold area .I was only getting 4 days out of mine so went down the road of wiring it in👍👍

  • RadicalLeft562 ChickenButts (@RadicalLeft562) reported

    @ring what’s going on with video doorbell? Constant notifications and no motion no recordings. Often two notification for one event. Help.


    @ring ringdoor device not giving me motion/person detection and Im being told that « higher support » doesnt want to be bothered with my issue and try to fix it! Instead the agent was told to ship me a new device! How unprofessional!

  • SuepremeDesign Sue Spevack (@SuepremeDesign) reported

    Really annoyed with @ring - one screw in my ring doorbell is not unscrewing, just keeps going round and around, so can’t get it off to charge. Rang Ring support and explained the problem - solution is to buy a new unit!...Because of one screw I need to buy a whole new unit...

  • 1mbasportsfan MBA Sports Fan (@1mbasportsfan) reported

    @ring Camera not connecting to wi-fi. Is there an outage?

  • creamyjuggernot kenstyle (@creamyjuggernot) reported

    @ring i cant login to the app. Earlier the app kept telling me it couldn't locate me. Uninstalled and re installed app still not working. Reset pw thru site. Then sends code to email but no code in the email just instructions that are useless cause the app doesnt work!!!! Idiots