Amazon Prime Video Outage Map
The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Amazon Prime Video users affected:

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
London, England | 9 |
Sydney, NSW | 8 |
Melbourne, VIC | 8 |
São Paulo, SP | 7 |
Chicago, IL | 7 |
Houston, TX | 5 |
Dallas, TX | 5 |
Pune, MH | 4 |
Denver, CO | 4 |
Bogotá, Distrito Capital de Bogotá | 4 |
Los Angeles, CA | 4 |
Sheffield, England | 3 |
Perth, WA | 3 |
Montréal, QC | 3 |
Stoke-on-Trent, England | 3 |
Porto Alegre, RS | 3 |
Portland, OR | 3 |
Birmingham, England | 3 |
Medellín, Departamento de Antioquia | 3 |
Minneapolis, MN | 3 |
Liverpool, England | 3 |
Coventry, England | 3 |
Colorado Springs, CO | 3 |
Kingston, ON | 3 |
Toronto, ON | 3 |
Delhi, NCT | 3 |
Tacoma, WA | 2 |
Coquitlam, BC | 2 |
Brasília, DF | 2 |
Prescott Valley, AZ | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Camp Gluten Freedom (@GFAFCamp) reported
@PrimeVideo Hmmmm - $$$$, cosmetic surgery, nutritionist, trainer, lighting, quality skin care and products, make up artist.....Missing anything here?
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Tere (@DguezTeresita) reported
@PrimeVideo I couldn't watch it!! terrible dubbing in Ethan Hawke's film, "24 hours to live" outdated and poor audio quality
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mpshield90 (@mpshield90) reported
@PrimeVideo Absolutely awful
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Bongi 🇿🇦 (@BrownDindy) reported
@PrimeVideo I am trying to change the cell number linked to my profile. The lady trying to help on chat isn't in winning. The customer service consultant is telling me its because I am in South Africa and I'm trying to use an "American" Amazon??? How? @AmazonHelp I'm so defeated
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K̳̿͟͞ E̳̿͟͞ M̳̿͟͞ E̳̿͟͞ I̳̿͟͞ U̳̿͟͞ N̳̿͟͞ (@thboywonder) reported
@JasonHirschhorn @PrimeVideo @netflix I think Amazon would sell MGMHD and EPiX and help pay for the deal but that the vehicle that gives the cable and streaming rights to movies from Paramount and Lionsgate.
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Mary // SAVE PRODIGAL SON (@maryisaghost) reported
So many people I know are getting engaged/married and here I am putting off my first actual date so that I can work on the #SaveProdigalSon campaign. @AppleTV @PrimeVideo please save our show so that I can be a normal functioning human again please. #ProdigiesNeverQuit
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Adrian (@_judge_Dread_) reported
@PrimeVideo you need to fix these subtitles on some of the movies. The dude says N*ggus and yall come out with the hard "R". I don't like that.
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Priya Chand (@dearpriya_) reported
@amazon what's the point of us subscribing to @PrimeVideo when the rest of the bundle like @amazonmusic that comes with the subscription is "not available in our region." Please fix this!
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Jacob Neff (@JJStarflyer) reported
@PrimeVideo Between THE LOST CITY OF Z and AD ASTRA, I surmise James Gray is trying to work through some significant daddy issues.
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pointing out the truth (@Ez4u2sayJJClown) reported
@PrimeVideo @AmazonHelp My app was updated 2 days ago and now it will not work. I press it and home page will not pop up and it exits ! What is going on and why would mess with what was working perfectly before ? NO DM. Let's keep it here !
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Barstow (@barstow_rick) reported
@JimGaffigan @PrimeVideo It was very good. Either Jim is a good actor or he needs help!
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vision (@investor_daddy) reported
Solos on @PrimeVideo is kinda terrible 😣
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Ruben Lopez (@ruben_usa) reported
@bjverzal @PrimeVideo Exactly, the guy proved music and a great show is possible, in a time where there was a lot of competition. Today, the problem is mediocrity. I get your point, many cover their lack of talent with a big show.
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Lakshmi Narayanan (@gowthamlakme) reported
@PrimeVideo The subtitles for Skyfall movie is not syncing properly.. please fix it
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Donna Blank (@DonnaRBlank) reported
@Pink Didn’t know your work. Your party was starting when mine was ending. Watched your doc on @PrimeVideo Such respect for you as mom, woman, performer. You would have influenced me greatly if I was younger. #inspiration