Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 8
New York City, NY 8
Los Angeles, CA 7
Atlanta, GA 6
Chicago, IL 5
Orlando, FL 5
Ashburn, VA 5
Guadalajara, JAL 4
Brisbane, QLD 4
Minneapolis, MN 4
Phoenix, AZ 4
Tampa, FL 4
Derby, England 3
Fairfield, CA 3
Jacksonville, FL 3
Wandsworth, England 3
Bengaluru, KA 3
Mumbai, MH 3
Indianapolis, IN 3
Palmyra, VA 3
Nottingham, England 3
Dallas, TX 3
San Antonio, TX 3
Montréal, QC 3
Winston-Salem, NC 3
Vacaville, CA 2
Hyderabad, TG 2
St. Petersburg, FL 2
Toronto, ON 2
Milwaukee, WI 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • HitterIma ImaHitter (@HitterIma) reported

    @NFL @PrimeVideo NFL, please learn from this. The broadcast quality is horrible. Movement transitions better in 1960’s animation....Amazon dropped the ball.

  • anthonympaterno anthony paterno (@anthonympaterno) reported

    These commentators are god awful @PrimeVideo #SFvsAZ

  • LexAlexander Lex "Unsorry about Nazis' hurt feefees" Alexander (@LexAlexander) reported

    So, anyone watching #SFvsARI on @PrimeVideo , what's your impression of the picture quality? Mine's generally good but a shade below a network broadcast.

  • tymarkovsky Tyler Markovsky (@tymarkovsky) reported

    @Oz_Nemesis87 @PrimeVideo It's the point of changing status quo for no reason. Also having bad frame drops. Cable is hassle free - no issues ever. Why change it?

  • beaglesrun2 John St. Pierre (@beaglesrun2) reported

    @PrimeVideo please fix this @NFL stream. Cannot watch. Video fails

  • DeathlikeGlobe DAVE👈🏼 (@DeathlikeGlobe) reported

    @DustinTheShelf @PrimeVideo My quality isn’t great cause I haven’t seen you in a show/movie the other actors just 480p you’re 8K my guy

  • TroyNewEngland Troy (@TroyNewEngland) reported

    Hey @PrimeVideo , @NFL The picture quality of this game is garbage, it's all pixelated and is un-watchable. It's 2020 and I had better quality Bruins games in the 80's watching on channel 38 with rabbit ears. You guys blew this, quit now you are not doing a good job.

  • 6guns Steven Pike (@6guns) reported

    @SportsOnPrime @PrimeVideo Stream quality has been horrible all game.

  • ASowers10 Brown Eye (@ASowers10) reported

    The @NFL one @PrimeVideo really is great picture quality...but it literally freezes every commercial break and I have to exit and restart. Pretty annoying. Save your troubleshooting reply - I have a wired AppleTV 4k to a Gigabit connection pulling over 500 Mbps. @AmazonHelp

  • the_pike_man pikeman (@the_pike_man) reported

    This picture quality is completely unwatchable! Worse than SD, like watching a game for the 70’s. I even flipped to other content on @PrimeVideo and it’s definitely just the NFL game that has the quality issue. This sucks. #NFLonPrime

  • SawyerSaysWhat Nick J (@SawyerSaysWhat) reported

    @SportsOnPrime @PrimeVideo This picture quality is a joke

  • josephcrowley28 (((Joe Crowley))) (@josephcrowley28) reported from Reston, Virginia

    @SportsOnPrime @PrimeVideo Yeah, Amazon Prime household here. We cannot sling the game to the 📺, so we are not watching. IPad and iPhone are four other things WHILE we have a game on the television. Terrible marketing stunt here. Who thought it would be better on a smaller screen? Great job.

  • emilyyrahel Emily (@emilyyrahel) reported

    .@PrimeVideo why does your live stream of the football game freeze and crash every time it’s in a commercial break trying to return to the game? Not great.

  • jdobbsrosa Your Old Drinkin' Buddy, JDobbs (@jdobbsrosa) reported

    @vail_raymer @PrimeVideo @Roku Yeah, I gave up and will just deal with it on my laptop and not be able to work with the game on. Now if I could just figure out how to mute this announce team.

  • bkelley076 Brian Kelley (@bkelley076) reported

    @AlbertBreer @PrimeVideo NO issues here

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