Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Seattle, WA 10
Los Angeles, CA 8
Chicago, IL 7
Melbourne, VIC 5
Sydney, NSW 5
Bengaluru, KA 5
Calgary, AB 5
Salt Lake City, UT 4
Portland, OR 4
Atlanta, GA 4
London, England 4
Phoenix, AZ 4
Mumbai, MH 3
Brisbane, QLD 3
Denver, CO 3
San Diego, CA 3
Bristol, England 3
Bath, England 3
San Jose, CA 3
Colorado Springs, CO 3
Las Vegas, NV 3
Fort Worth, TX 2
Bellevue, WA 2
Wichita, KS 2
Louisville, KY 2
Tacoma, WA 2
Mexico City, CDMX 2
Toronto, ON 2
Jacksonville, FL 2
Clermont, FL 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • MurderMondays MurderMondays (@MurderMondays) reported

    @TubsofTime @PrimeVideo @TheWheelOfTime I bought a Fire Stick to watch these on my TV and it still doesn't work! I just get sound but no video when I try to play the animated shorts. Beyond frustrating.

  • 1Man1Mind Ubermensch (@1Man1Mind) reported

    I’m done pretending that the new Wheel of Time series on #PrimeVideo is any good, it’s god awful from start to finish. Do yourself a favor, don’t waste your time on the show and just go read the books! #WOT #WheelOfTime

  • sunnybob16 sunnybob (@sunnybob16) reported

    of the US versions. The other episodes in the season are all in their US versions, so it would be great if this error is corrected, and all of the episodes on U.S. Prime Video are in their U.S. versions. @PrimeVideo @Mattel @ThomasFriends

  • happylala13 Jac (@happylala13) reported

    Dear @AP, I need you to work harder on finding out the release date for My Policeman on @PrimeVideo This is no longer a drill. Red alert, red alert, etc.

  • BelleArboreus Ashlie K Manger (@BelleArboreus) reported

    @PrimeVideo Amazon Prime has some good quality shows, currently watching #WheelOfTime but really liked Invincible and The Boys. Carnival Row was just okay.

  • SinisterNails Karen T. (@SinisterNails) reported

    @DoOneThingForMe @PrimeVideo I can’t imagine how frustrating bad captioning is for Deaf folx! I just have issues with accents and eating crunchy snacks while watching TV lol

  • calamarisnowmen Neal Snikeris (@calamarisnowmen) reported

    @PrimeVideo PLEASE FIX YOUR STARZ APP. FLICKERING GREEN EVERY 10 SECONDS

  • mrvigilantee Vigilante (@mrvigilantee) reported

    I'm just so so disappointed by #PocoX3Pro as I can't stream HD quality on #AmazonPrimeVideo 😕 wasted my money @IndiaPOCO I want to sell this **** #PocoX3Pro @PrimeVideo

  • StretfordPost Stretford Post (@StretfordPost) reported

    So the games not on TV.. Uk need to fix up its 2021 every game should be assessable! @SkySports @btsport @PrimeVideo

  • CL8819 CL88 (@CL8819) reported

    @amazonfiretv @PrimeVideo Do you know how I can connect/login my NBA league pass account to my Amazon Firestick?

  • doc_hollandaise Doc Gaidin (@doc_hollandaise) reported

    @TubsofTime @PrimeVideo @TheWheelOfTime They’re working on it. I talked to their tech support. Internal issue apparently. I’m looking forward to watching it on the first tick 4K!

  • M1K3_777 M1K3 (@M1K3_777) reported

    @Taco45970064 @PrimeVideo Both are extremely overrated so it could work

  • FitGurl62 FitGurl62 (@FitGurl62) reported

    @PrimeVideo Every time I try to watch an episode of the new series Harlem I get the same thing went wrong error message and I have to come out of the app and restart for every single episode. I’m about to delete for Hulu

  • ecapital36 ECapitaL (@ecapital36) reported

    I don’t know maybe layoff the SPACE 🚀🤬 & FIX This ***🤬N Progr📺mming 🤔💥🥊 #PrimeVideo

  • MatsAshandarei Sentient Spear (@MatsAshandarei) reported

    @zigzagsx @DanielBGreene Yea won’t work on the console apps. @PrimeVideo really needs to move these into the main queue. It’s a terrible system.

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