Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 13
Chicago, IL 10
Houston, TX 9
Atlanta, GA 9
Los Angeles, CA 8
Portland, OR 8
San Jose, CA 8
Ashburn, VA 7
Minneapolis, MN 7
Denver, CO 7
Seattle, WA 6
New York City, NY 6
Indianapolis, IN 6
Orlando, FL 5
Sydney, NSW 5
Birmingham, AL 5
Omaha, NE 4
Miami, FL 4
Milwaukee, WI 4
Las Vegas, NV 4
Dallas, TX 4
Toronto, ON 3
Austin, TX 3
Bengaluru, KA 3
Carlsbad, CA 3
Katy, TX 3
San Antonio, TX 3
Hyderabad, TG 3
St. Louis, MO 3
Kansas City, MO 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • fahadfy9 .. (@fahadfy9) reported

    @PrimeVideo Hello I was exciting to start watching my favorite show “FEAR THE WALKING DEAD” but the subtitles is really annoying me because the timing is wrong in arabic language subtitles and you can see it clearly at 29:00 Season 1, Episode 1. Please fix it as fast as possible

  • rahul22413084 rahul (@rahul22413084) reported

    @PrimeVideo T-14) 403-6843170-9802710 Received damaged product and custmr care not ready to help even after many calls and emails. Still left with damaged product and waste of my money. I need some higher ups to take the issue and provide some resolution @amazonIN

  • rahul22413084 rahul (@rahul22413084) reported

    @PrimeVideo T-14) 403-6843170-9802710 Received damaged product and custmr care not ready to help even after many calls and emails. Still left with damaged product and waste of my money. I need some higher ups to take the issue and provide some resolution @amazonIN

  • 1964gooner Mr JJ (@1964gooner) reported

    @virginmedia I have a Tivo so now cannot watch @PrimeVideo or Netflix through a channel but have to use an app. The apps never work especially @PrimeVideo Why have you made this change?

  • ItsBizzlesRauhl 𝓐𝓵𝓲𝓬𝓲𝓪 (@ItsBizzlesRauhl) reported

    @PrimeVideo hi just paid for my membership and it’s not working

  • ChrisGoes88MPH Chris (@ChrisGoes88MPH) reported

    @PrimeVideo Proof a great actor can save a terrible movie: Phil Hartman in this. RIP

  • offby1 Chris (@offby1) reported

    @bitprophet I've been noticing that too, and it's irritating. To cap it off, even when it DOES work, the damned WoT animated shorts aren't there! What's up, @PrimeVideo?

  • darwinspoint Gareth Roberts (@darwinspoint) reported

    Lots of buffering. Never get this problem with the Sky sports app 👎👎 #PrimeVideo

  • JordanDrewett Jordan Drewett (@JordanDrewett) reported

    can’t contain my excitement for @PrimeVideo’s streaming of the Premier League this week with abysmal quality footage which is about 90 seconds behind. 🙄

  • Pegg_Finkle Pegg (@Pegg_Finkle) reported

    Hey @PrimeVideo Basic functions like rewind/fast forward/return to previous screen are so awful using the @Comcast interface that I cannot believe someone allowed this technological crap to move forward. We pay you a lot of money. You owe us a lot of improvements. Stop sucking.

  • Junction10 Jason Sheldon (@Junction10) reported

    @pintsizedjemma @PrimeVideo It used to also have a really annoying habit of being chunkier than pedigree chum for the first couple of minutes until it had buffered enough data to show a high quality picture….. not sure if that’s still the case…?

  • shadowjed Jon Lee (@shadowjed) reported

    @PrimeVideo - can you tell us which games Ally McCoist will be working in the next couple of days, as by definition they will be more enjoyable than any he is not working?

  • TerryTowellingg Terry Towelling (@TerryTowellingg) reported

    @primevideouk anyone know how to watch the Davis Cup quarter final which is live currently? I've paid for Discovery+ and yesterday's quarter final was live but there's no link to today's matches on Prime. Somewhat annoying to pay for something that doesn't work. #PrimeVideo

  • LardizabalSosa JALS - Official (@LardizabalSosa) reported

    @PrimeVideo @SenketsuAce The worst is easily the amazing spider-man 2.

  • puceronie Julie Delisle (@puceronie) reported

    my brain would work better if you could filter out the christmas movies from primevideo's newly added list

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