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Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Kensington, England 1
Hobart, TAS 1
Austin, TX 3
Portland, OR 3
New Windsor, MD 1
Anderson, SC 1
Rochester, NY 1
Cabo Rojo, Cabo Rojo 1
Barry, Wales 1
Lake Jackson, TX 1
London, England 3
Indianapolis, IN 4
Arlington, TX 1
Seattle, WA 3
Galveston, TX 1
Township of Evan, KS 2
Chambersburg, PA 1
Freer, TX 1
Oxford, England 2
City of Westminster, England 1
Edgware, England 1
Baltimore, MD 2
Manchester, England 2
Veracruz, VER 1
Itaitinga, CE 1
Guarulhos, SP 2
Gillingham, England 1
San Jose, CA 2
Weymouth, England 1
Suwanee, GA 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • Anish_RR
    Anish Kumar Tripathy (@Anish_RR) reported

    @PrimeVideo @PrimeVideoIN Amazon prime is taking unusually long times to load on my browser in my laptop whereas it is working fine on my phone. I have a very stable and fast internet connection. Please look into the issue and solve ASAP.

  • dc_homer
    DCHomerSports 🇳🇮 🇺🇸 (@dc_homer) reported

    @BartMan247 @PrimeVideo Woman with anger management issues goes after boyfriend's killer. I'll leave it at that.

  • dfieha
    DAFH (@dfieha) reported

    @AmazonHelp It didn’t. How am I supposed to access Prime from my 70” Samsung if not clicking on the #PrimeVideo app/icon? It’s ridiculous & a re-occurring problem.

  • ScottL4784
    Scott Lee (@ScottL4784) reported

    @PrimeVideo Possibly the worst movie I've ever seen. The plot is so bad that I was unable to suspend my disbelief. There is a whole 30 minutes that was completely irrelevant. The government send this man to the future to find a cure and when he comes back with it they ignore him. Disgusting.

  • GenevaBerry96
    Geneva Berry (@GenevaBerry96) reported

    Such a cheek of @PrimeVideo was half way through a film it said error and is now full price and have to pay to watch the other half fuming

  • qbalsdon
    Quintin Balsdon 💙 (@qbalsdon) reported

    Just bought a movie on @PrimeVideo rather than @GooglePlay - wanna know why? price? no. quality? no. #a11y ? yes

  • thomasgates1369
    thomas gates (@thomasgates1369) reported

    @PrimeVideo you need to de-categorize the movie “Take Shelter” as a horror movie, and put it into the boring/lame/waste of time drama category. Actually why don’t you just take it off the movies you can watch on your platform. All time worst movie ever .3/10

  • Chirriu
    Chirriu (@Chirriu) reported

    @TheChunkeyNinja @PrimeVideo @netflix How does that work? I mean, if you pay for Netflix 4k do they prevent it as well?

  • AnkitBarlota
    Ankit Barlota (@AnkitBarlota) reported

    What a pathetic video streaming @PrimeVideo is. The title that shows available before login in a particular region shows unavailable after login. That's basically tricking you to get prime membership.

  • jeanpier2409
    Jeanpiere Emanuel (@jeanpier2409) reported

    They would help me with this inconvenience. Thanks. @PrimeVideoMX @PrimeVideo

  • tibbzi
    Tibbzi (@tibbzi) reported

    @PrimeVideo was half way through expanse and my yearly sub expired. Lost my job due to covid this year and can’t afford it anymore don’t mean to beg but if there’s anything you can do to help then thanks in advance. :)

  • underarm_ace
    Lee S (@underarm_ace) reported

    @Brekkietweets @Eurosport_UK @PrimeVideo I don't have a problem navigating Eurosport Player on desktop, it's pretty clear, but a bit fiddly on mobile. At least they are arranged by sport.

  • carpethefish
    conrad c-b, export controlled (@carpethefish) reported

    @PrimeVideo i don't understand how it's impossible to prevent german subtitles from popping up any time text in any language appears on the screen, forcing me to manually reset it. we solved the german invasion problem in the 1940s. and add yiddish support.

  • TheChunkeyNinja
    ChunkeyNinja (@TheChunkeyNinja) reported

    The sweet irony that @PrimeVideo and @netflix stop you from watching their stuff on PC in 4k and HDR to prevent piracy (which doesn't work btw). Which essentially incentivises PC users to pirate the better quality version if you think about it. Bunch of geniuses you lot. ✊ 🍆

  • AmyBall03734395
    Amy Ball (@AmyBall03734395) reported

    @Roku @PrimeVideo @hbomax please fix-- no search function in HBO Max when using Roku with Amazon Prime as host to subscription! Can search in Prime Video app on phone but not on Roku.

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