Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 9
Los Angeles, CA 8
Atlanta, GA 8
Portland, OR 6
Minneapolis, MN 5
London, England 4
Perth, WA 4
Brisbane, QLD 4
Denver, CO 4
Chicago, IL 4
Houston, TX 4
Sydney, NSW 4
Kansas City, MO 3
Omaha, NE 3
Orlando, FL 3
Miami, FL 3
Buena Park, CA 3
Ashburn, VA 3
New York City, NY 3
Glasgow, Scotland 2
Madison, WI 2
Hyderabad, TG 2
Napa, CA 2
St. Louis, MO 2
Dallas, TX 2
Birmingham, AL 2
Vancouver, BC 2
Boise, ID 2
Seattle, WA 2
Rockledge, FL 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • DawnettaEarnest Dawnetta Earnest (@DawnettaEarnest) reported

    @ByHeatherLloyd @NFL @PrimeVideo This Live coverage is total crap. The audio is about 10 seconds ahead of the video and the video is terrible with lots of glitches and blurry. Amazon prime you need to get your act together if you’re going to try to do NFL football on Thursdays. 👎

  • TerriCa28727730 Terri Cameron (@TerriCa28727730) reported

    @GGreenII @PrimeVideo It’s great for about 20 secs (after reset) , then nosedives into choppiness. Worst I’ve ever seen!

  • GeorgeWelty George Welty (@GeorgeWelty) reported

    @amazon @PrimeVideo Hey, the quality of the live stream looks like watching Madden on PS1. What's the deal?

  • Funkdizzlator Tha Funkdizzlator (@Funkdizzlator) reported

    @PrimeVideo this @NFL broadcast is terrible. I have constant buffering and the audio is out of sync.

  • pk500 Paul Kelly (@pk500) reported

    Am I the only one whose @PrimeVideo picture is pixelated during #ChiefsvsChargers? My Internet speed is fine. So is ping. Better spool up more servers, Bezos! @NFL

  • GlenQua70999101 Glen Quagmire (@GlenQua70999101) reported

    @PrimeVideo Fix your ******* NFL stream. It’s unwatchable. @NFL, you guys made a massive mistake. Hard to watch a game when the Prime can’t handle the bandwidth. Poor quality and freezes every 10 seconds. Unacceptable.

  • joeesco27 Joe Esco (@joeesco27) reported

    @NFL @PrimeVideo TNF Video quality is terrible. Freezes, audio drops. Amazon Prime Video and NFL are ruining TNF

  • KatieLady_18 Katie Shippert (@KatieLady_18) reported

    @PrimeVideo FIX THE SOUND 🗣You are ruining TNF on your first try.

  • Nsain13 Nsain (@Nsain13) reported

    @NFL @PrimeVideo made a big mistake with this. Terrible production, blurry video, audio not matching video… just plain sucks. It’s not just me either cause everyone I talk too is having the same issues. BOOOO #garbage #primevideosucks

  • ryanstevens14 ryan stevens (@ryanstevens14) reported

    @NFL @PrimeVideo absolute garbage quality on TNF tonight, basically unwatchable!

  • KarrySim21 Sim (@KarrySim21) reported

    @PrimeVideo The video feed is terrible. Picture is delayed. Picture freezes. Sound voiced delayed Terrible. If this is how it’s going to go. Guess TNF won’t be on my TV.

  • A_mill__ Anthony_Macc  (@A_mill__) reported

    @PrimeVideo why does the game look so terrible if you gone have the TNF game at least make it watchable

  • TamiMcKnight12 Tami McKnight (@TamiMcKnight12) reported

    @pk500 @PrimeVideo @NFL Not alone. Lots of us! So awful.

  • bvisse blizzardmandog (@bvisse) reported

    @ajassy @NFL @PrimeVideo For people complaining about video quality - get a ROKU already!

  • SJTsportsfun Steven Terry (@SJTsportsfun) reported

    @ChristopherHine @PrimeVideo @amazon My prime won’t even come on. All the other pay per stream services work but not prime….

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