Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 7
Orlando, FL 5
Los Angeles, CA 5
Buena Park, CA 4
Brisbane, QLD 4
Dallas, TX 4
Atlanta, GA 4
Chicago, IL 4
Phoenix, AZ 4
Ashburn, VA 4
Palmyra, VA 3
Nottingham, England 3
San Antonio, TX 3
Montréal, QC 3
Tampa, FL 3
Winston-Salem, NC 3
New York City, NY 3
Minneapolis, MN 3
Seattle, WA 3
London, England 3
Spokane, WA 2
Jacksonville, FL 2
Austin, TX 2
San Francisco, CA 2
Abbotsford, BC 2
Madrid, Comunidad de Madrid 2
Bengaluru, KA 2
Clearwater, FL 2
Indianapolis, IN 2
Hillsboro, OR 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • tadashisueyosi dashi #LOUDWIN (@tadashisueyosi) reported

    @PrimeVideo @TheBoysTV The multibilionaire company using a brazilian cartoon as advertisiment. That's not just a meme. That's an artist's work. Are you at least paying something? Would be fair.

  • celluloidsalad CelluloidSalad 🇺🇸🇺🇦 (@celluloidsalad) reported

    @LisaWerkmeister @brewcityKG23 @PrimeVideo I’ve watched all the Jack Ryan and Reacher shows. Jack Ryan is significantly better. I wouldn’t say Reacher is better than TTL, but it didn’t drag over eight episodes. Biggest problem with this series is it dragged horribly in the middle and made no sense in a bunch of places.

  • BrendanRayder Brendan Rayder (@BrendanRayder) reported

    “******* stupid. Why do the @Yankees play games on @PrimeVideo !? I hate that! If we don’t have Prime…we’re ******!” (overheard at work today) (not said by me-even though I agree!)

  • MovieCraze_AJ A.J. (MovieCraze) (@MovieCraze_AJ) reported

    The streaming quality on @TheWheelOfTime was so terrible, that I almost couldn’t even watch the show at all. @PrimeVideo, it’s a serious problem. Please add Dolby Vision support, and please support at least 20-25Mbps.

  • daany12402 Daanish Agarwal (@daany12402) reported

    @PrimeVideo @amazonIN @JeffBezos This was one of my worst Amazon experience. I feel like I was not valued for being a prime member. I placed an order a month ago I did not like the product quality so I issued a return and my return is being delayed

  • MovieCraze_AJ A.J. (MovieCraze) (@MovieCraze_AJ) reported

    I’m looking forward to @PrimeVideo’s @LOTRonPrime TV series! But I’m NOT looking forward to its crappy, bit-starved, mushy-looking, 8Mbps, non-Dolby Vision streaming quality. @Amazon’s 4K HDR10 streaming is outright awful. It’s by far the worst quality in the industry.

  • genidozepelim Chiquita Bacana (@genidozepelim) reported

    @PrimeVideo @TheBoysTV A multibillion dollar company using the work of an independent artist without even giving credit... WTF?

  • KasimMohd21 Kasim Mohd (@KasimMohd21) reported

    @PrimeVideo i have subscribed for prime membership but still I am not able to watch the videos Pls help

  • ManojSellsHomes Manoj Philip (@ManojSellsHomes) reported

    @PrimeVideo You have the most aggravating and terrible Fast Forward & Rewind functions ever! I can't believe your company allowed this and hasn't fixed it yet.

  • IwatchTVandSuch 💉💉💉💉😷PeggyinTexas Vaxxxed&Masked (@IwatchTVandSuch) reported

    @PrimeVideo do me a solid and go fix Ghost Town with @RickyGervais. I chose it to watch and the trailer is correct but when I try to watch the movie, a western called Dan Teaster’s Ghost Town ‘The Movie’ plays. #frustrating

  • Liam_chery Cheryl Liam (@Liam_chery) reported

    @ballshater23 @miaculpax @PrimeVideo I had similar experience and I was able to recover my hacked account after so many appeals to the support team with the help of #DEANHACK7 on Instagram he's such a life saver🙏🙏 whatsapp him +1 (615)-431-6548

  • apenasmarol marol diamandis 🦑 (@apenasmarol) reported

    @PrimeVideo @TheBoysTV Credits to @genildoronchi it's his work

  • Iroggi3 iRoggi_35 (@Iroggi3) reported

    @PrimeVideo @TheBoysTV I cant see it cause the player doesnt work in any device

  • cherylprice Cheryl Price (@cherylprice) reported

    @PrimeVideo You had all the Chrises as options and purposely picked the worst one.

  • vkookielives yana⁷ (@vkookielives) reported

    @PrimeVideo need help logging in to app.

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