Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New York City, NY 8
Denver, CO 7
Atlanta, GA 6
Ashburn, VA 5
Brisbane, QLD 5
Chicago, IL 5
Orlando, FL 5
Los Angeles, CA 5
Minneapolis, MN 4
Phoenix, AZ 4
Tampa, FL 4
Dallas, TX 4
Bengaluru, KA 3
Seattle, WA 3
Mumbai, MH 3
Indianapolis, IN 3
Palmyra, VA 3
Nottingham, England 3
San Antonio, TX 3
Montréal, QC 3
Winston-Salem, NC 3
London, England 3
City of London, England 2
Fairfield, CA 2
Marietta, GA 2
Lexington, KY 2
Torrington, CT 2
New Oxford, PA 2
Spokane, WA 2
Buena Park, CA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • SsGurjeet Gurjeet (@SsGurjeet) reported

    @PrimeVideo This issue has not been resolved till today even after education on the link you provided . Pathetic state of affairs at #Amazon The customer care team doesn’t even care . Will escalate to consumer forum now

  • PolicyEngineer Ken Girardin (@PolicyEngineer) reported

    @PrimeVideo your boss is a huge Trekkie, better fix this before he sees.

  • AshishSahu2701 Ashish Sahu (@AshishSahu2701) reported

    @PrimeVideo why you didn’t release the rocketry movie Hindi language? Also you guys release good in some others languages…what’s the problem?

  • SportsiCohn Justin A. Cohn (@SportsiCohn) reported

    Am I the only one who always struggles to find their channels on @PrimeVideo? And that issue is even worse on new navigation. It should have a dedicated button on side like everything else.

  • shelvisgoodkind olivia (@shelvisgoodkind) reported

    . @PrimeVideo is officially broken

  • Jonathan_dfg @Jonathan_in_mpls 💨 (@Jonathan_dfg) reported from Minneapolis, Minnesota

    I really dis like the @PrimeVideo app update why change things that not broken ....bad bad

  • Electrohacker Nick (@Electrohacker) reported

    @PrimeVideo this looks terrible

  • HarbingerMeh Harbinger of Meh (@HarbingerMeh) reported

    @DanielW17409773 @PrimeVideo Nope. The first issue of Paper Girls debuted in 2015. Stranger Things was 2016.

  • rayllastorm paula #SaveTheWilds (@rayllastorm) reported

    @titimepreg @TMorbiiii @PrimeVideo basically 9 girls getting in a plane crash and then being stuck on an island thinking it was an accident but in fact it wasn’t… it goes from there but its really good

  • MalcontentChode Nicholas Fortuna (@MalcontentChode) reported

    @PrimeVideo The Wilds was terrible and I want my time back

  • jourretnnuit jouretnuit (@jourretnnuit) reported

    damn #RenewTheWilds is actually trending... @PrimeVideo there's still time to fix this

  • TheTvMovieGuy The TV/Movie Guy (@TheTvMovieGuy) reported

    I really wish Amazon would fix the prime app on Apple TV. I swear they purposely keep it ******. It’s so damn laggy and the fast fwd/rewind sucks. @PrimeVideo #PrimeVideo #AppleTV

  • 4horsefuture Really. (@4horsefuture) reported

    @PrimeVideo rolling out a major redesign on WebOS TV and its slow and has big usability issues!

  • arjoll Andrew Joll (@arjoll) reported

    @urbankiwi @PrimeVideo @2degreesmobile Yeah yesterday and today I think it's basically gone but seeing how I go. Getting more bored than tired now! Will RAT tomorrow and see how things look. Did a few hours' work yesterday and some quotes this morning.

  • qilb3rt gilbert (@qilb3rt) reported

    I have an unexpected charge on my account. Pls help @AmazonHelp @PrimeVideo @primevideoph

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