Amazon Prime Video Outage Map
The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Amazon Prime Video users affected:

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Dallas, TX | 3 |
Los Angeles, CA | 3 |
Atlanta, GA | 3 |
New York City, NY | 3 |
Sarasota, FL | 3 |
Minneapolis, MN | 3 |
Phoenix, AZ | 2 |
Saint Augustine, FL | 2 |
Montréal, QC | 2 |
Riverside, CA | 2 |
Georgetown, TX | 2 |
Winter Garden, FL | 2 |
Madrid, Comunidad de Madrid | 2 |
Chicago, IL | 2 |
Venice, FL | 2 |
Las Vegas, NV | 2 |
Manchester, England | 2 |
Toronto, ON | 2 |
San Jose, CA | 2 |
Cleveland, OH | 2 |
Rock Hill, SC | 2 |
Bengaluru, KA | 2 |
Spring Hill, FL | 2 |
Brisbane, QLD | 2 |
Hyderabad, TG | 2 |
Bristol, CT | 2 |
Tacoma, WA | 2 |
Pender Island, BC | 1 |
Rohtak, HR | 1 |
Buckfield, ME | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Joshua Peterson (@WayneS0L0) reported
@PrimeVideo This looks terrible. SOON: "Only people @PrimeVideo has mentioned can reply"
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pbeach (@pbeachboy) reported
@PrimeVideo @LeagueOnPrime Please FIX YOUR APP! It's unwatchable! Since the "upgrade" it's been nothing but stutter skips & jumps. Multiple Play Store 1-star reviews confirm. Your developers ruined a well-designed, glitch-free app. I juggle 7 competing streaming apps - NONE behave like this app.
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vilified (@vilified23) reported
@PrimeVideo This will be a combination of horrible, terrible and awful. Bad idea. Worse casting.
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Michael W Gray (@relentlessfilmz) reported
@PrimeVideo ur yankee coverage is so choppy and buffers. NO other app or channel does this on our system. last week apple game was perfect and ur customer service can’t help
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Liam (@liamtwd1) reported
@BlizzDog @LOTRonPrime @PrimeVideo What is the actual ISSUE though? You are watching a show where wizards and elves exist. I’m sure a woman lead, a gay couple and a black character will not puzzle you too much!
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John Regan (@ShatterverseEnt) reported
@TheMandaSwolian @PrimeVideo I have a feeling Connor McGregor is filling in that role possibly under a new name. Gyllenhaal is playing an ex MMA fighter so maybe he calls his old buddy for help.
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Jamie Farrington (@jmfarrington) reported
Just finished watching the 2nd trailer for @PrimeVideo’s #ringsofpower..just solidified my lack of desire to watch this bastardization of Tolkien’s creation. At least The Hobbit-as horrible as it’s adaptation was-actually felt like a work of Tolkien
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Bret (@BretTart718) reported
Ughhh @PrimeVideo fix the video issues please with the Yankee game stream. It’s not my connection it’s on your end as lots of people watching the games are having the same issues. This has been going on for weeks. I dread when the Yankee game is on @PrimeVideo.
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The Grey King of Cadair Idris🇺🇸🏴 (@BreninLlwyd7) reported
@LOTRonPrime @PrimeVideo Garbage. **** you amazon. Keep your filthy grubs off of tolkien. Pick up Disney's sloppy seconds and **** on star wars some more. After what you did with Robert Jordan's work he's spinning in his grave.
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ApeMC (@ApeMoonCrayon) reported
Who else has lagging issues w/the Yankee/baseball games on @PrimeVideo? This has been happening since Amazon took over. No it isn’t my internet connection for the 100x. This is horrible service from a big company like Amazon. Worst sporting viewing experience ever!
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Abel Perez (@Abel_perez14) reported
@PrimeVideo why is the Mets at Yankees not working on the mobile app.
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Akash A (@Akash__Ashokan) reported
@AmazonHelp This is not disgrace to anyone. This is completely one of your loyal user's frustation. I would be happy if you put little more effort in solving my issue. As I mentioned its been 12 days couldn't access @PrimeVideo or Amazon. Name on the card and Name on account are same still..
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Dr. Aurash Abrishamchi, DMD (@Shamchi93) reported
@PrimeVideo your app still does not let me watch the Yankees even though I’m in NY. It’s been like this all season long. I reached out to support and they said “we’re aware of the issue and we’re working on it” this is unacceptable over 120 games into the season
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markbristow22 (@Markbristow22) reported
@PrimeVideo your broadcast of Yankees Mets sucks as it a ways does. Fix it so people watch.
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Baphomet (@Baphomet_BG) reported
@LOTRonPrime @PrimeVideo You do realize you could have just dug up Professor Tolkien’s corpse and done unspeakable things to it. It would have saved you half a billion dollars and wouldn’t have been any more offensive than what you’ve done to his work and legacy…