Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 8
New York City, NY 8
Chicago, IL 6
Ashburn, VA 6
Los Angeles, CA 6
Atlanta, GA 6
Orlando, FL 5
Derby, England 4
Bengaluru, KA 4
Guadalajara, JAL 4
Minneapolis, MN 4
Phoenix, AZ 4
Tampa, FL 4
Dallas, TX 3
Glasgow, Scotland 3
San Diego, CA 3
Endicott, NY 3
Fairfield, CA 3
Jacksonville, FL 3
Wandsworth, England 3
Brisbane, QLD 3
Mumbai, MH 3
Indianapolis, IN 3
Palmyra, VA 3
Nottingham, England 3
San Antonio, TX 3
Winston-Salem, NC 3
Southampton, England 2
Köln, NRW 2
Croydon, England 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • BrockDiesel Brock Jones (@BrockDiesel) reported

    Congrats to @amazon @PrimeVideo for removing the “Continue Watching” carousel from their apps and making their app functionally worthless to me! I don’t get the feeling that the people who work on these apps actually *use* them, which is unfortunate.

  • Coach_DRob D. Rob 🚍🏈✈️ 🎣💿🍖 (@Coach_DRob) reported

    I hope this is just preseason for @primevideosport @PrimeVideo too. Glitch much?

  • drastik29 . (@drastik29) reported

    @NFLonPrime @PrimeVideo the quality of your streams is ***, please fix this before the games count

  • MichaelSaves Michael Saves (@MichaelSaves) reported

    Picture quality kinda all over the place for #PrimeVideo's live Thursday Night Football preseason game. Started rocky but got clearer after a 15 seconds or so. I do like the recording feature.

  • kil4them Kill4them (@kil4them) reported

    Yo @PrimeVideo fix your **** how you gonna have football but can't get the stream right. And y'all's captions suck

  • Bad_Hair_Decade BadHairDecade (@Bad_Hair_Decade) reported

    .@PrimeVideo your app is completely messed up. Both on phone and PS4. And no, uninstalling did not work.

  • MitchCarmen Mitch (@MitchCarmen) reported

    I looove watching lagging frame by frame video on #TNFonPrime Unreal how bad this video quality is! #PrimeVideo #NFL

  • MisterMikeFrost Mr. Mike Frost (@MisterMikeFrost) reported

    @PrimeVideo do you know what's annoying? When you all keep changing the home feed on the TV then I have to go digging to see where my subscription channels are. FIX IT or switch it back. My food getting cold.

  • DMargaritatus Danio Margaritatus (@DMargaritatus) reported

    @SWManor @PrimeVideo @AmazonHelp Yeah, I'm hoping it's just a line of code they need to plug in or something. I'm a little worried that their support department still isn't recognizing the issue though.

  • millertebow Scott Miller (@millertebow) reported

    @PrimeVideo anyone else have poor quality watching the #49ers game?

  • jasonnorch Jason Norch (@jasonnorch) reported

    The video streaming quality of this #ThursdayNightFootball game on @PrimeVideo is trash.

  • DMargaritatus Danio Margaritatus (@DMargaritatus) reported

    @SWManor @PrimeVideo @AmazonHelp Yeah, I'm hoping it's just a line if code they need to plug in or something. I'm a little worried that their support department still isn't recognizing the issue though.

  • stefanbeashes raíssa 🕸 (@stefanbeashes) reported

    @primevideo I swear to ******* god if u don’t sell those ******* rights my dude we know u broke rn and @hulu can fix it !!!!!!!!!!!!

  • savinifan Dave Dreher (@savinifan) reported

    @PrimeVideo - what's up with subscription channels not working since you upgraded your platform? Just talked to Customer Service and they told me it could take DAYS till it's fixed? Hope I'll be seeing a credit for the missed viewing if this takes days.

  • dr_epkorb Dr. Elisa Korb🇺🇦☮️ (@dr_epkorb) reported

    @PrimeVideo the app update removes all channels subscribed to as well as continue watching list. Need a bug fix asap!

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