Amazon Prime Video Outage Map
The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Amazon Prime Video users affected:
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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 8 |
| Hyderabad, TG | 7 |
| Atlanta, GA | 6 |
| Madrid, Comunidad de Madrid | 6 |
| Chennai, TN | 6 |
| Pune, MH | 6 |
| San Jose, CA | 4 |
| Dallas, TX | 4 |
| Minneapolis, MN | 4 |
| Indianapolis, IN | 4 |
| Houston, TX | 4 |
| Mumbai, MH | 4 |
| Seattle, WA | 4 |
| Melbourne, VIC | 4 |
| Nashville, TN | 3 |
| Chicago, IL | 3 |
| Wake Forest, NC | 3 |
| Birmingham, AL | 3 |
| Peoria, AZ | 3 |
| Ashburn, VA | 3 |
| Paris, Île-de-France | 3 |
| Miami, FL | 3 |
| Valencia, Comunitat Valenciana | 3 |
| New Delhi, NCT | 3 |
| Vancouver, BC | 3 |
| Madison, WI | 2 |
| Denver, CO | 2 |
| Montclair, NJ | 2 |
| Adelaide, SA | 2 |
| Lake Zurich, IL | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Breonna Taylor’s Juneteenth
(@beactress) reported
Currently (assisting) but observing my niece ( a single mom of 3) go through the worsts “help” from @AmazonHelp for their @PrimeVideo
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stewart hartland
(@stewarthartland) reported
@PrimeVideo prime video is a joke. It just won’t stream on our Panasonic smart TV. Keeps buffering and producing yellow error box. We’re 2 weeks into our 30 day free trial and have only managed to watch one (yes 1) movie. I’m trying to watch top gear for 20 minutes I’m 3 min in!
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The Bollywood Buff
(@BollywoodBuffMD) reported
@PrimeVideo can you guys please fix the #subtitle settings access. Even after I set a preset, it gets reset whenever I go to watch an episode. I have to go through the process like 5 times before it accepts it. Just give access within the player and it won't be an issue!
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David Marsh
(@DavidMarshy84) reported
@TheAsset180 @PrimeVideo @MarkRuffalo I watched this only the other day too. Absolutely disgusting. Capitalism at its very worst.
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MattLive
(@mattlivese) reported
@PrimeVideo @Philips HDR still not working on Philips OLEDs like the OLED803. HDR10+ does not activate when running an Amazon show who has it! Reported the issue in December. Im not the only one! Philips should probably address this too in some way! Not ok!
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Ashley K. Edwards
(@Social_Citizen) reported
@PrimeVideo Hi there. I’ve been having issues with my app loading on one of my smart TVs (works just fine on another TV and online), for the past couple of days. Any feedback or insight as to why, or how I can fix it? Thanks, in advance.
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Moحamad Elbassoussy
(@bassoussy) reported
with a very unprofessional service rep who was a complete disappointment. And all his supervisor had to say was I can’t help you, but I will make sure to train the agent properly.... I’m sad to see this once great customer centric company come to this stage @PrimeVideo @alexa99
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Jason Paul
(@WestLdn) reported
@IvanMassow @PrimeVideo @netflix It’s awful isn’t it. So unintuitive.
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Josh King
(@ABridgeToLand) reported
@PrimeVideo I'm trying to watch The Kid Detective which we pre-ordered but all it does is is shown black screen and loading circle... Is there an issue with Prime Video?
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TheBingeWatcher
(@SoRareSoReal) reported
@PrimeVideo trying to watch @MostWantedCBS EP.4 YET @NCIS_CBS keeps coming on. Yea. If you could just fix that- that would be Great👌
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Seabiscuit Creative
(@Seabiscuit_C) reported
A shout out to @PrimeVideo 's recent UX/UI redesign. Wish I knew which studio to credit for the work but it a much more enjoyable design to use. #functionmatters
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Muyiwa
(@muyiscoi) reported
Dear @PrimeVideo it’s a terrible idea to auto play an ad for one of your shows right when I launch your app. It’s never welcome, and often quite annoying.
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LawBeat
(@LawBeatInd) reported
Supreme Court of India issues notice on a PIL by a Mirzapur resident against the OTT series @YehHaiMirzapur. Notices have been issued to makers of the Web Show & #Amazon @PrimeVideo. Bench: #CJI SA Bobde, Justices AS Bopanna & V. Ramasubramaniun. #SupremeCourt
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Stephen Melter
(@vinylmelter) reported
@PrimeVideo what going on with your app signing me out and not accepting my password because the letters entry BS won’t work!
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The Masterpiece
(@masterpiece_911) reported
It's gotten so bad that my girlfriend, who has no background in media technology, now asks me if it's @PrimeVideo when the image quality is bad. Yes, it's that bad.
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