Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 9
Los Angeles, CA 8
Atlanta, GA 8
Portland, OR 5
Minneapolis, MN 5
Houston, TX 5
London, England 4
Perth, WA 4
Omaha, NE 4
Miami, FL 4
Brisbane, QLD 4
Denver, CO 4
Chicago, IL 4
Sydney, NSW 4
Kansas City, MO 3
Orlando, FL 3
Buena Park, CA 3
Seattle, WA 3
Ashburn, VA 3
New York City, NY 3
Madison, WI 2
Hyderabad, TG 2
Napa, CA 2
St. Louis, MO 2
Dallas, TX 2
Birmingham, AL 2
Vancouver, BC 2
Boise, ID 2
Rockledge, FL 2
Needham, MA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • ElGreco21 Johnny Dallas (@ElGreco21) reported

    @PrimeVideo Amazon prime worst streaming service ever. I have spent the last hour talking to their agents who are clueless. And that being an understatement. These people are telling me that I cannot pause or rewind a live game when friends of mine have the ability to do so.

  • JuanNeal Juan Neal (@JuanNeal) reported

    When is someone gonna fix the @PrimeVideo Thursday Night Football antenna?

  • William46676045 William Wright (@William46676045) reported from Athens, Georgia

    I'm glad that I'm not watching this Commanders vs Bears terrible game because I'm hearing the score through @SportsGridTV In Game Live. @PrimeVideo having two straight inept Thursday nights meaning Colts-Broncos and now this game ugh.

  • jasonScoleman Jason Coleman (@jasonScoleman) reported

    .@PrimeVideo Can I have my money back for last two Thursday night football games? The offenses weren’t working at all. I had to restarted my tv several times but it was still terrible. As a long time customer, I appreciate it. Thank you. #NFLTwitter #NFLonprime

  • NegusNineTwo TOM/NEGUS #Browns #D4L (@NegusNineTwo) reported

    Btw idk about y’all but @PrimeVideo SUCKS. The picture is terrible & I don’t like the fact that you can’t put the screen in the corner to continue browsing through other apps. ONLY cool thing about this are the stats at the bottom of the screen. That’s it.

  • CHRISFINCHYYYYY CHRIST FINCH ✝️🐺 (@CHRISFINCHYYYYY) reported

    @PrimeVideo @amazon @NFLonPrime Amazon prime Thursday night football is officially the worst quality I’ve ever seen lmao what is this ****??? I can’t see the numbers on the jerseys

  • dpicciano dp (@dpicciano) reported

    The picture quality on these @PrimeVideo games is so inconsistent. Goes from fine to crappy and back. And it’s not my internet connection because everything else I stream is perfect. Figure it out, @amazon. #TNF #TNFonPrime

  • CoreyPlagiarist Corey Plagiairst 🧀 (@CoreyPlagiarist) reported

    cool. four minutes left of this terrible game and the app freezes up. so glad I can just watch this on a regular channel. thanks @PrimeVideo !!!

  • PDdadworksports Paul (@PDdadworksports) reported

    @AdamSchefter Not sure which is worse, the scoring or the video quality on @PrimeVideo

  • smitenick Nick Wyllie (@smitenick) reported

    @PrimeVideo @NFL Please give Thursday Night Football back to the cable networks. Video clipping, audio out of sync, partial replays. It’s terrible.

  • JIMIBEAR69 Jimibear (@JIMIBEAR69) reported

    @PrimeVideo piss poor streaming reception WTF. 😡. Terrible.

  • P_Shels Patrick Sheldon (@P_Shels) reported

    @Jonathan_A_Hand @PrimeVideo Just F’ing terrible.

  • Pey988Perry Mike Perry💙 (@Pey988Perry) reported

    @StuBishop_LPD @PrimeVideo If the Bears don’t draft skill offensive guys next year and a line they might as well just dump Fields.Wish they would have drafted Garett Wilson or Olave both Fields guys.zSorta like Burrow getting help

  • Jonnyc40 JC#40 (@Jonnyc40) reported

    @PrimeVideo Please fix the glitching issues in the game. 👎👎 SMH!!! Come on Man!!!!

  • dustygreenz RetailGreenMachine (@dustygreenz) reported

    @PrimeVideo @ChicagoBears @NFLonPrime Picture and audio is the absolute worst. How can Amazon suck at this so much?

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