Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 12
Los Angeles, CA 8
Portland, OR 8
Orlando, FL 7
Atlanta, GA 6
Minneapolis, MN 6
Seattle, WA 6
Chicago, IL 6
Omaha, NE 5
Denver, CO 5
Houston, TX 5
Ashburn, VA 5
Perth, WA 4
Miami, FL 4
Brisbane, QLD 4
Dallas, TX 4
Birmingham, AL 4
Sydney, NSW 4
New York City, NY 4
San Jose, CA 4
San Diego, CA 3
Queens, NY 3
Vancouver, BC 3
Buena Park, CA 3
Columbus, OH 3
Las Vegas, NV 3
Austin, TX 3
Napa, CA 2
Tampa, FL 2
Tallahassee, FL 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • Vishnu_Obe Vishnu 🕉️ (@Vishnu_Obe) reported

    Please give information in Amazon prime annual membership How many accounts can login? @PrimeVideo

  • austyn_goveas Austyn Goveas (@austyn_goveas) reported

    @PrimeVideo @Lionsgate Spartacus subtitles are all screwed up. Help.

  • Sam1point2 Sam (@Sam1point2) reported

    @PrimeVideo John Carpenter’s Big Trouble in Little China.

  • chuist123 Wen Z (@chuist123) reported

    @Clarabela @PrimeVideo @netflix Yes agree, wanna see a better quality!!

  • taehyunginspire Taehyunginspire 💜 Jinny’s Kitchen 💜 (@taehyunginspire) reported

    Hi @amazon @AmazonHelp @PrimeVideo The subtitles for Jinny's Kitchen is out of sync for people in many countries. Pls look into this problem & have it fixed ASAP. Thank you.

  • indivisbl Biden's Got His Groove Back (@indivisbl) reported

    I've tried several times to adjust the size of my subtitles by going to the @PrimeVideo desktop site and adjusting the settings, but it does not work. Platform: Android app, casting from Android app to smart tv, Prime Video on Google TV. It's so tiny I can't read w/o eye pain.

  • capedjoosader the caped joo sader (@capedjoosader) reported

    System sends code to email address. Put on system press next. Then says sending code to the non existent phone number. Call customer service. Address checked fine But can’t help at all, why? Because I only use #PrimeVideo you can’t verify me. So bye bye you won’t take my cash

  • Hookademus Mark Hook (@Hookademus) reported

    @PrimeVideo why is pretty much everything on Prime video buffering…? Keep getting the “Something went wrong” after if gives up. I have 1GB UL/DL and can see from the network stats the server just stops sending data. No issue streaming anything else.

  • _rebecca_la Rebecca Lynn (@_rebecca_la) reported

    Whoever does the subtitles for @PrimeVideo @CriticalRole should really work on it. The subs say "Grog!" when I'm 99% sure Grog's saying "Run!" And other issues.

  • ukculturetroll George (@ukculturetroll) reported

    @PrimeVideo why didn’t you show the Andy Murray interview????? Awful broadcasting

  • arianadotorg 🕳️ (@arianadotorg) reported

    why is it not available FIX THISSSSSSS @PrimeVideo

  • mrIarsen marie & the six (@mrIarsen) reported

    @PrimeVideo FIX THIS MADNESS

  • knownow81 knownow (@knownow81) reported

    I do think Good Omens would fail w/o David as Crowley. Michael Something has never been a star quality. For me, it's popularity that reflects people's voice, never actor's PR teams' desparate try to wag their tails to Hollyweed producers or ****** award. F*** Amazon & @PrimeVideo

  • pucaswerner Rudy Harris 🇺🇸 (@pucaswerner) reported

    @LOTRonPrime quite simply the worst show ever. Pure garbage. @PrimeVideo @JeffBezos

  • miagothrry karen sirko (@miagothrry) reported

    FIX YOUR GODDAMN SERVICE @PrimeVideo

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