Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 7
Orlando, FL 6
Los Angeles, CA 5
Buena Park, CA 4
Brisbane, QLD 4
Dallas, TX 4
Atlanta, GA 4
Chicago, IL 4
Phoenix, AZ 4
Ashburn, VA 4
Austin, TX 3
Nottingham, England 3
San Antonio, TX 3
Montréal, QC 3
Tampa, FL 3
Winston-Salem, NC 3
New York City, NY 3
Minneapolis, MN 3
Seattle, WA 3
London, England 3
Jacksonville, FL 2
San Francisco, CA 2
Abbotsford, BC 2
Madrid, Comunidad de Madrid 2
Bengaluru, KA 2
Clearwater, FL 2
Indianapolis, IN 2
Hillsboro, OR 2
Pittsburgh, PA 2
Stockbridge, GA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • lionbeard40 4-Time Finals MVP 👑🐐 (@lionbeard40) reported

    @ANpoundingAL @PrimeVideo @InvincibleHQ Seek help

  • nlives83 Nancy Lynn Dillon (@nlives83) reported

    @PrimeVideo and still nothing to fix and add English subtitles in Transparent Season Three and Episode 8. Where is your full accessibility? Not happy customer here.

  • Believe_Veer Veere$# ***@r🌳❤️ (@Believe_Veer) reported

    @PrimeVideo @PrimeVideoIN what's the problem with your search filters am unable to see couple of movies in prime video app where as same I could able when directed from Google search page..

  • Jaythequeeen Kayla 🥂 (@Jaythequeeen) reported

    @amazon @PrimeVideo I am so irritated with you guys is ridiculous. I spent so much money with you all every month I will literally pay for five subscriptions from you guys and I cannot login on my TV to any of them. You have these non-English speaking people

  • colecubelic Cole Cubelic (@colecubelic) reported from Homewood, Alabama

    Strongman in @PrimeVideo is the car crash you don’t know how to explain. The characters flat out could not be replicated. @StanlessSteel is an interesting watch. Emotions were all over place & had no idea what I was rooting for. The ending is atrocious. Not great but must see.

  • hairstylistKris Kris Kujawinski (@hairstylistKris) reported

    @HBOMaxHelp looking for #HacksOnHBOMax from the @hbomax I subscribe to through my Amazon @PrimeVideo …it’s doesn’t even come up in the search! Help

  • jwdoe93 Jason w doe (@jwdoe93) reported

    @PrimeVideo my nephew ordered a £7 of cartoons on my account but for some reason I can’t get a refund? How can I fix this

  • donatello_jose Tee-Jay Ndjoze-Siririka (@donatello_jose) reported

    @mjarbo @PrimeVideo Oh I'm not denying that but he made the error of tethering is rope to Emmerich who was also had a ✋in Day - and - day release program but everyone is blaming Jason🤔

  • mattbob84 Matt Davies (@mattbob84) reported

    So @ColonyUSA was cancelled when I was going to get good after season 3. Yo, @NetflixUK or @PrimeVideo can't you guys take it and help us get the last two season made?

  • rggunasekaran RG Gunasekaran (@rggunasekaran) reported

    Worst search engine @PrimeVideo

  • cmgarner_garner Mildred Garner (@cmgarner_garner) reported

    @PrimeVideo I wish the sound quality was better, very hard to hear some of the actors, have to keep increasing & lowering the volume. Frustrated.

  • MTheall Matthew Theall (@MTheall) reported

    @STARZ your preview for Return to House on Haunted Hill on @PrimeVideo doesn’t work. My friend @ddellington was really saddened by this. I’m standing up for him. Please fix the preview so he can find his smile again.

  • mr_srikanthsri Sri (@mr_srikanthsri) reported

    All i need is quality adjustment option in #primevideo on the watching screen @amazonIN @PrimeVideoIN

  • lnhaddock Shonda (@lnhaddock) reported

    @KarenLevett1 @PrimeVideo The first episode is the worst... It gets better kinda ..

  • Rootsandanchors Sims (@Rootsandanchors) reported

    @PrimeVideo you really cannot be requesting sign in info everytime I want to watch something.

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