Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 8
Madrid, Comunidad de Madrid 6
Chennai, TN 6
Hyderabad, TG 6
Pune, MH 6
Seattle, WA 5
Mumbai, MH 4
Atlanta, GA 4
Melbourne, VIC 4
Houston, TX 3
Paris, Île-de-France 3
Saint Augustine, FL 3
Minneapolis, MN 3
Miami, FL 3
Valencia, Comunitat Valenciana 3
New Delhi, NCT 3
Vancouver, BC 3
Sydney, NSW 2
Asheville, NC 2
Birmingham, AL 2
Monterrey, NLE 2
Dewsbury, England 2
Phoenix, AZ 2
Long Beach, CA 2
Los Angeles, CA 2
Barcelona, Catalunya 2
Memphis, TN 2
Indianapolis, IN 2
Ashburn, VA 2
Roseville, CA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • levi_ack_9 CD69 (@levi_ack_9) reported

    Black Adam, Top Gun: Maverick and other shows is not able to stream on 4k. Only amazon original series and indian shows are able to stream in 4k. @PrimeVideo @PrimeVideoIN please fix this issue.

  • doozethe Stuart Cameron🌻 (@doozethe) reported

    @rompa69 @PrimeVideo Agreed, the app’s terrible. Not Binge-level terrible, but terrible.

  • ProfLWiley Lindsay Wiley (@ProfLWiley) reported

    @smbrnsn @PrimeVideo The way the tiles expand and jump around when you to navigate them is awful

  • BenHellum Mr. Observant (@BenHellum) reported

    Hey @PrimeVideo! Please fix the bug that is causing the episode description to be Spanish. The spoken language is English, do is the keyboard language! And it's not just a single device, it shows the same on my TV as it does for my phone. #glitch #fixit #why

  • rompa69 Mark Wayland (@rompa69) reported

    Dear @PrimeVideo how can your Apple TV player app be so bad at playing and simple seeking? It’s embarrassingly terrible and uses different and broken controls from established standards. It’s so unusable I’m thinking of canceling my monthly subscription…

  • staringepiphany Ayahuasca (@staringepiphany) reported

    Yo @PrimeVideo why when I click on Pathaan, it says video not available ? This error is a first

  • Bhupesh98124443 Bhupesh (@Bhupesh98124443) reported

    @PrimeVideo had account earlier. Now trying renew through Airtel postpaid subscription. Not happening. Deleted old account. OTP not coming in SMS to create new. Through email verification fails as old credit card expiry details invalid. Pls help!

  • BenHellum Mr. Observant (@BenHellum) reported

    Hey @PrimeVideo! Please fix the bug that is causing the episode description to be Spanish. The spoken language is English, so is the keyboard language! And it's not just a single device, it shows the same on my TV as it does for my phone. #glitch #fixit #why

  • jonathanjewel Jonathan Jewel (@jonathanjewel) reported

    The #classof07 is one of the best shows I’ve ever watched - binged all eight episodes - and @PrimeVideo doesn’t even promote the winning show they have? Does the marketing department have brain damage? Get them help if they do

  • smbrnsn Sam Brunson (@smbrnsn) reported

    @lsepper @PrimeVideo My problem is that at least on Amazon you used to be able to click on something so that you could find only the shows that were available under your membership. Now the free and premium are all mixed together and inseparable.

  • ReneeMontgomery Renee Montgomery (@ReneeMontgomery) reported

    The late nights and early mornings are the time I binge watch shows as I answer emails and catch up on work… Swarm on @PrimeVideo has me locked in right now 🙌🏾 what a ride. S1 E4

  • DorothyCoffing Curious Mind (@DorothyCoffing) reported

    @aavishhkar @PrimeVideo The reality of how bogus #Pathaan movie is evident now on OTT. I could not bear the movie for 10 mins. Awful overacting. I still cannot understand how this movie is a blockbuster? (thanks to #moneylaundering, corporate booking).

  • sinbadfury SinbadFury (@sinbadfury) reported

    @SamsungUS @PrimeVideo Lads, sort it out! I don't know whether the TV has memory/processor issues or if the app is greedy on resources but.. I should never have to unplug/plug in my tv to get an app to work. And yes, it's consistent. The app shits the bucket regularly

  • KuangEleven Craig (@KuangEleven) reported

    Seriously? Picard S3 on @PrimeVideo reaches episode 4, but then episode 5 can only be watched with 'free trial of Paramount +'? I wouldn't have started watching the series if I knew the rug was going to get pulled. The awful redesign was bad enough, but now this.

  • mdylanw2357 Michael W (@mdylanw2357) reported

    14.99 a month for Amazon video to buffer every 5 mins... No other apps do this, not my internet! @PrimeVideo

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