Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New York City, NY 8
Denver, CO 7
Los Angeles, CA 6
Orlando, FL 6
Brisbane, QLD 6
Atlanta, GA 6
Ashburn, VA 5
Minneapolis, MN 4
Phoenix, AZ 4
Tampa, FL 4
Chicago, IL 4
Fairfield, CA 3
Jacksonville, FL 3
Wandsworth, England 3
Guadalajara, JAL 3
Bengaluru, KA 3
Seattle, WA 3
Mumbai, MH 3
Indianapolis, IN 3
Palmyra, VA 3
Nottingham, England 3
Dallas, TX 3
San Antonio, TX 3
Montréal, QC 3
Winston-Salem, NC 3
Ocala, FL 2
Woodbridge, VA 2
City of London, England 2
Marietta, GA 2
Lexington, KY 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • stuhammer_ Stu Hammer (@stuhammer_) reported

    Quality on the @PrimeVideo #TNF game is just awful. Hopefully the little startup company Amazon can figure it out for the rest of the season.

  • TheRealJ_Wright Jordan Wright (@TheRealJ_Wright) reported

    @PrimeVideo please return your TNF purchase. The video quality is terrible

  • zemog3377 Alberto Gomez (@zemog3377) reported

    @PrimeVideo @chargers @Chiefs Horrible picture quality!

  • probationguy101 Nicholas Charles (@probationguy101) reported

    @danorlovsky7 @PrimeVideo your Thursday night football stinks. It keeps buffering and telling me I have low bandwidth. I don’t have that problem with ANYTHING else I stream

  • _CARD_KINGS_ CARD KINGS (@_CARD_KINGS_) reported

    Thursday Night Football on @PrimeVideo is embarrassing. Absolutely horrible quality. Blurry every other second. This better be fixed or I won’t be watching any longer. Clean it up!

  • TorDawg69 Tory White (@TorDawg69) reported

    If these @NFL Thursday Night Football games on @amazon @PrimeVideo are gonna buffer all the time, I’ll just skip em and watch the Sunday games on cable.

  • ckmorano Chris Morano (@ckmorano) reported

    @ajassy @PrimeVideo @NFL Picture is terrible!!

  • flater_anthony Anthony Flater (@flater_anthony) reported

    @PrimeVideo TNF audio is ahead of video. Happens every 10 minutes for me. Only fix is to exit the broadcast then go back to live

  • GOTAlee GOTA (@GOTAlee) reported

    @PrimeVideo @chargers @Chiefs Can you fix the quality of the picture? I renew Prime in 19 days. Give me a reason to do it because this game is unwatchable at 360p

  • Linster55 Linster! (@Linster55) reported

    @EddieTrunk @PrimeVideo The surfing issue ruins it....not watching

  • NavyMom623 Ella🎭WNY (@NavyMom623) reported

    @NFLonPrime @PrimeVideo You're picture quality sucks! It looks like I'm watching a game from 1980!

  • phaedraco PHAEDRA (@phaedraco) reported

    @BryanZorn @PrimeVideo Actually, it works better on the built-in app on TV, too. May be a problem on Roku?

  • ej9118 ej911 (@ej9118) reported

    @PrimeVideo you need to fix this mess or give it up we need continuous football not this ****

  • sometimessheis Meg Schomaker (@sometimessheis) reported from Ames, Iowa

    @PrimeVideo @amazon @AmazonHelp Your presentation of #TNF sucks! The quality is so bad! It’s halftime and you still don’t have it fixed?!?! #fail #nfl

  • BodhiD0203 Bodhi D (@BodhiD0203) reported

    @PrimeVideo @NFL that was a terrible first half. Blurry almost the entire time. Everybody should shut this trash off

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