Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

Less
More

amazon-prime-instant-video Hero Image

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 8
New York City, NY 8
Los Angeles, CA 7
Ashburn, VA 6
Atlanta, GA 6
Chicago, IL 5
Orlando, FL 5
Bengaluru, KA 4
Guadalajara, JAL 4
Brisbane, QLD 4
Minneapolis, MN 4
Phoenix, AZ 4
Tampa, FL 4
Endicott, NY 3
Derby, England 3
Fairfield, CA 3
Jacksonville, FL 3
Wandsworth, England 3
Mumbai, MH 3
Indianapolis, IN 3
Palmyra, VA 3
Nottingham, England 3
Dallas, TX 3
San Antonio, TX 3
Montréal, QC 3
Winston-Salem, NC 3
Birmingham, AL 2
Fort Worth, TX 2
Cincinnati, OH 2
San Diego, CA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • TarHeel_Kid704 B.A.D. (@TarHeel_Kid704) reported

    @ValenciaCCT I have an Apple TV and have absolutely no streaming issues when I stream live games on ESPN+ & YouTube Tv but this game on @PrimeVideo is terrible!! I know it’s not my internet either

  • carlevans41 Carl Evans (@carlevans41) reported

    Is Anyones amazon Thursday night football experience good? This is terrible. Video is poor, sound doesn’t match. Horrible @PrimeVideo @amazon

  • sportzdad6421 Jeff (@sportzdad6421) reported

    @NFLonPrime @PrimeVideo Quality of the picture is unwatchable at times!! Bezos can get me a pair of shoes in 2 hours but can’t get a quality picture in my TV!!

  • 41RhymeStones Hard Pill to Swallow (@41RhymeStones) reported

    @NFL Oh so not only do we have to pay for @PrimeVideo and the bad quality, but in order to watch the game we have to purchase NFL+, while you show an older game on @nflnetwork, the station you showed TNF games on for the last 2 years. Wow! ******** and greedy move yall.

  • c_gotski Chris Gotski (@c_gotski) reported

    @PrimeVideo you're video Quality is terrible tonight.

  • dcompton1962 Dan Compton (@dcompton1962) reported

    It’s very hard to watch a football game when it is pausing to stream every few minutes. Anyone else have this problem? I might have to skip Thursday Night football the rest of the year. #PrimeVideo #NFL #NFLTwitter

  • chiefs_ny KC Chiefs NY (@chiefs_ny) reported

    @JaredLamb_ @LanceTHESPOKEN @PrimeVideo There's got to be some kind of priority happening. I have gigabit fiber and the quality looks like < 480p. But last week's game I had streaming very clearly and I was away from home on an even worse connection.

  • GenXzeroX GenX (@GenXzeroX) reported

    @DJSBurgh @PrimeVideo What’s the problem?

  • thewhites903 Thewhites (@thewhites903) reported

    @mrbrewerr @PrimeVideo Are you watching on Firestick? I just went to settings > display & sounds > display > video resolution. I took it off auto and selected 1080p (or whatever your tv is) but take it off auto. FIXED IT!!! THANK GOD. Their stupid canned message help was worthless but this worked

  • cowboygreg Greg Seman (@cowboygreg) reported

    Feel like I'm watching the Steelers-Browns on an 80's console TV, not 2022 @Amazon @PrimeVideo. Video quality is so spotty

  • thomloverro thom loverro (@thomloverro) reported

    Maybe it’s a local @Xfinity problem in Frederick, but I can’t get on my @PrimeVideo. In fact, all my apps have disappeared from the screen.

  • notaustinpostv4 Ghost Malone (@notaustinpostv4) reported

    Hate to sound like a broken record here, but watching this game on @PrimeVideo looks like I’m playing my buddy Steelers vs Browns on Madden ‘94.

  • realMarkFrancis Mark J. Francis (@realMarkFrancis) reported

    The problem with the @PrimeVideo broadcast of football is that the fast forward feature is not nearly as precise as my @Xfinity DVR

  • nberrian619 Nathan (@nberrian619) reported

    Anyone else having trouble watching Thursday night football? I’m using a fire stick and watching on prime. Shouldn’t be an issue. But all it does it freeze up the video and I have to exit and restart ever 2-3 minutes. @PrimeVideo and @amazonfiretv about to lose a viewer.

  • _Coach_Drew_ Andrew Bowman (@_Coach_Drew_) reported

    @PrimeVideo this app is not working for @steelers vs @Browns!!!! Y'all need to get it together please

Map Check Current Status