Amazon Prime Video Outage Map
The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Amazon Prime Video users affected:
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 8 |
| Hyderabad, TG | 7 |
| San Jose, CA | 6 |
| Atlanta, GA | 6 |
| Madrid, Comunidad de Madrid | 6 |
| Chennai, TN | 6 |
| Pune, MH | 6 |
| Dallas, TX | 4 |
| Minneapolis, MN | 4 |
| Indianapolis, IN | 4 |
| Houston, TX | 4 |
| Mumbai, MH | 4 |
| Seattle, WA | 4 |
| Melbourne, VIC | 4 |
| Salt Lake City, UT | 3 |
| San Antonio, TX | 3 |
| Nashville, TN | 3 |
| Chicago, IL | 3 |
| Wake Forest, NC | 3 |
| Birmingham, AL | 3 |
| Peoria, AZ | 3 |
| Ashburn, VA | 3 |
| Paris, Île-de-France | 3 |
| Miami, FL | 3 |
| Valencia, Comunitat Valenciana | 3 |
| New Delhi, NCT | 3 |
| Vancouver, BC | 3 |
| Las Vegas, NV | 2 |
| Edmonton, AB | 2 |
| Madison, WI | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Stu Hammer
(@stuhammer_) reported
Quality on the @PrimeVideo #TNF game is just awful. Hopefully the little startup company Amazon can figure it out for the rest of the season.
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Nicholas Charles
(@probationguy101) reported
@danorlovsky7 @PrimeVideo your Thursday night football stinks. It keeps buffering and telling me I have low bandwidth. I don’t have that problem with ANYTHING else I stream
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Anthony Flater
(@flater_anthony) reported
@PrimeVideo TNF audio is ahead of video. Happens every 10 minutes for me. Only fix is to exit the broadcast then go back to live
-
Frank Crim
(@thecriminator) reported
@2ptconversing His bout checking the quality of the video instead of ignoring your product. Looks like **** not a good experience guys. So disappointed #primevideo sucks
-
Chris Morano
(@ckmorano) reported
@ajassy @PrimeVideo @NFL Picture is terrible!!
-
RYaus
(@r_yaus) reported
@PrimeVideo @chargers @Chiefs The quality of this video makes the game unwatchable. The game keeps freezing up, grainy and buffers. I don’t have any other issues on any other app, just Amazon prime. But the commercials are playing with no issues
-
The_RealAndrew_Left
(@Matheso32178121) reported
@ajassy @NFL @PrimeVideo Fix your ******* stream!!!!! This is the worst broadcast ever.
-
Randy Young
(@RandyYoyoyo) reported
@DanJovicNews @PrimeVideo Game may as well be on radio, it would be better quality
-
Collin B.
(@Zane267) reported
Good work on the video quality @amazon @PrimeVideo
-
Lou - TrapLawwwd
(@GoodLuLuHart) reported
@PrimeVideo guys the production for this is ASSSSSSSS. Why is my picture at dial up quality? Poor audio. Y’all need some kinks worked out
-
SJC
(@sjc_md) reported
The stream for the #nfl on @PrimeVideo is garbage. HD for 30 seconds, then a total pixelated, unwatchable mess. Fix your ****, jeff
-
John from Phoenix
(@JohnSkiWolk) reported
Who’s idea was this? The quality of Thursday Night Football on Amazon Prime is terrible. Now that we have to buy Prime to watch you’d think this wouldn’t happen. @NFL @PrimeVideo @amazon
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E Street Fan
(@EStFan1964) reported
@PrimeVideo Picture quality is not consistent— do better
-
Ken
(@kenczubaj) reported
@CaraMDavis @AmazonHelp @PrimeVideo Football game view was terrible until I got out of the Amazon Prime App. I then went and picked the advertisement banner for the game on my YouTube tv screen and now the picture is great.
-
Ron LeMaster
(@goron32) reported
from
Kenova, West Virginia
@PrimeVideo @NFLonPrime streaming football is awful. The game is hard to watch due to poor quality video for most of the game.