Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New York City, NY 8
Denver, CO 7
Los Angeles, CA 6
Orlando, FL 6
Brisbane, QLD 6
Atlanta, GA 6
Ashburn, VA 5
Minneapolis, MN 4
Phoenix, AZ 4
Tampa, FL 4
Chicago, IL 4
Fairfield, CA 3
Jacksonville, FL 3
Wandsworth, England 3
Guadalajara, JAL 3
Bengaluru, KA 3
Seattle, WA 3
Mumbai, MH 3
Indianapolis, IN 3
Palmyra, VA 3
Nottingham, England 3
Dallas, TX 3
San Antonio, TX 3
Montréal, QC 3
Winston-Salem, NC 3
Ocala, FL 2
Woodbridge, VA 2
City of London, England 2
Marietta, GA 2
Lexington, KY 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • str82theface gurl (@str82theface) reported

    @PrimeVideo Just giving you a heads up that your subtitles to some movies are inappropriately misspelled. For Example: Poetic Justice... Great movie but subtitles DEFINITELY need to be corrected. Maybe watch that movie yourself and see what the problem is. Respectfully.

  • Barnesy19 Peter C. Barnes (@Barnesy19) reported

    Whilst I think @PrimeVideo has a terrible interface, awful user experience and needs a playback speed option, it's X-Ray feature is so good! #PrimeVideo

  • MsT1929 รђเєɭค ☪ (@MsT1929) reported

    @PrimeVideo Im having trouble subscribing. Help please!

  • tehkluma Kluma (@tehkluma) reported

    Hey @PrimeVideo I'm subscribed to prime but video doesn't want to work for me anything marked Free w/Prime is marked How Do I watch this? Something isn't right

  • moneymindedchik Erica (@moneymindedchik) reported from Dallas, Texas

    @PrimeVideo please help me.

  • hairyhippy44 Claire Whelan (@hairyhippy44) reported

    @PrimeVideo When are you going to fix the error on Under the Vines 2 Ep 5 please?

  • KittenInACave Susannah The Tired👩‍🦯🏳️‍🌈 (@KittenInACave) reported

    @FestiGal77 @PrimeVideo For all their damn money they have invested almost NOTHING in making their service accessible. If anything it gets less accessible regularly when they change things about! Idk about over there but here they're the worst for not having captions. & the ones they have? Too small!

  • lllmxri mxri is frustrated. (@lllmxri) reported

    @PrimeVideo help me, my trial has ended, but you didn't take monthly payment

  • GollaVeeresh18T veeresh (@GollaVeeresh18T) reported

    @PrimeVideo Still not resolved the issue of Amazon

  • TheSuez S (@TheSuez) reported

    Streaming these days release 2022 movies in high definition & wonder why people are still illegally downloading. So disappointed, why have a 4K HDR TV & pay for a premium service for trash quality @foxtel @PrimeVideo #wherethecrawdadssing

  • 007dossier The James Bond Dossier 🍸 (@007dossier) reported

    Hey @primevideo, can you please sort out the UI for the Fire Stick properly. Numerous changes have made it much worse. Biggest issue: I can't easily see what is the current focus, so end up moving away from what I actually want to select.

  • GJonesdop G J 🎥 Freelance Documentary Cameraman & Filmmaker (@GJonesdop) reported

    So many crap films on both @Netflix and @PrimeVideo that would could not even be categorised as "B" Movies. The quality is just appalling!

  • Ruththehack Ruth McKinney (@Ruththehack) reported

    @PrimeVideo can it really be that I have watched five seasons of a series with Prime Video and then the very last episode of the last season you you won’t let me watch unless I pay! That’s terrible!

  • talalbasheer1 Talal Basheer (@talalbasheer1) reported

    @GTMcClain28 @Tamashii_VA @PrimeVideo Don't be sad sir I am expert Amazon Virtual assistant may I can help you?

  • listentotherowe Rowehibition (@listentotherowe) reported

    @AmazonHelp There's nothing really they're going to be able to do for my account and customer service chat says I have to phone. @PrimeVideo Can you just tell someone the issue exists?

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