Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 13
Chicago, IL 9
Los Angeles, CA 8
Portland, OR 8
San Jose, CA 7
Denver, CO 6
Orlando, FL 6
Seattle, WA 6
Houston, TX 6
Minneapolis, MN 6
Las Vegas, NV 5
Atlanta, GA 5
Ashburn, VA 5
New York City, NY 5
Brisbane, QLD 4
Dallas, TX 4
Birmingham, AL 4
Sydney, NSW 4
Omaha, NE 4
Miami, FL 4
Queens, NY 3
Vancouver, BC 3
Perth, WA 3
Buena Park, CA 3
Columbus, OH 3
Austin, TX 3
Carlsbad, CA 3
Katy, TX 3
San Antonio, TX 3
St. Louis, MO 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • JosiahRises JosiahRises 🇺🇸 (@JosiahRises) reported

    @PrimeVideo Yes. And your The Rings Of Power show is going to be terrible.

  • cree_mrs Mrs Cree (@cree_mrs) reported

    @PrimeVideo so just spent the last hour on the phone with an awful customer service rep. A movie plays music and has no talking. This is the second time i have reported it everyone i know with prime is having the issue with this movie. Because i can’t give her my net speed1/2

  • cree_mrs Mrs Cree (@cree_mrs) reported

    @PrimeVideo 2/2 she said she can’t open a ticket? I have told her every device we have tried it on. I am currently watching a movie on prime with no issues

  • khalan_06 Stacie Renee Ransom (@khalan_06) reported

    @PrimeVideo @FANologyPV @CriticalRole PLEASE, PLEASE,PLEASE work with the CR team to make many more seasons of this. 2 seasons isn't enough. It's SOOOO good!!!!

  • emmyhateslife emmy the disappointment (@emmyhateslife) reported from Flanders, New York

    @amazon @PrimeVideo You should really fix some of your subtitles - the movie "Time Is Up" is horrific. As someone who needs subtitles to process the spoken words on screen it prevents me from watching shows. Please hire better captioners.

  • boofla Brendan Bouffler☁️ 🏳️‍🌈 (@boofla) reported

    The highlight of my isolation has been watching Star Wars on Disney+. The lowlight was spending too much time watching the next episode of Taken2 (the #PrimeVideo series), in case it was less worse than the previous one. They’re all awful, don’t do this at home, people.

  • mikemcsharry mike mcsharry (@mikemcsharry) reported

    @suebecks I'd say make sure it works okay for colour blind folks. eg - if you have @PrimeVideo the selection on the a-z yellow or white is terrible. Also, what is poorest quality mobile that students will have - does it work on that?

  • sundance_now Sundance Now (@sundance_now) reported

    @tbaker33 @teresapalmer @PrimeVideo Hi Teri, we apologize for the inconvenience that you have been experiencing. We just spoke with our tech team and last night's outage is still affecting Sundance Now. We are doing our best at the moment to fix this issue as soon as possible. We appreciate your patience!

  • AmitMis55272488 Amit Mishra (@AmitMis55272488) reported

    @PrimeVideo @amazonIN 1st you give worst services and asking customer to buy the services again which was canceled from your end. Mr Saif from your Mssadi emp id was not helping leadership team....

  • CheetosSlut Jezmund the Family Berzerker (@CheetosSlut) reported

    @justw0w @PrimeVideo So good at being ******* awful

  • Ryan8_9 Ryan (@Ryan8_9) reported

    @PrimeVideo why can’t I watch a movie I paid to rent on your app through my TV without it pausing every 5 minutes lasting over a minute each time? Fix your ****** app.

  • justw0w Stephanie Tata (@justw0w) reported

    @CheetosSlut @PrimeVideo Reading a book? He wrote the book bro. If he’s not your kind of DM, that’s fine. I’m struggling to see how that made the show awful? It sounds like you’re chopping it off at the knees because of your feelings towards one cast member. Which is your prerogative; but now I know your

  • DigitalHatter Digital Hatter (@DigitalHatter) reported

    @PrimeVideo i cant believe you cant reinstate my account! Updated payment info, im told all is well. I was on sprint, now im not. It cant be that hard to take my damn money! But apparently it is because i was literally told @amazon cant help me! WTF

  • David_B_Art David Bussom (@David_B_Art) reported

    @DaddyWarpig @ObsidianHate @PrimeVideo I get that, but by saying that it may turn off people who want that style, and that style can very much work.

  • Lorena_Holde LorenaHolden (@Lorena_Holde) reported

    @DavidSpade @PrimeVideo Who will help me with advice?

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