Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chicago, IL 7
San Jose, CA 7
Minneapolis, MN 6
Atlanta, GA 6
Bengaluru, KA 5
Houston, TX 5
Denver, CO 4
Los Angeles, CA 4
Phoenix, AZ 4
Ashburn, VA 4
Vancouver, BC 4
New York City, NY 4
Las Vegas, NV 4
Indianapolis, IN 4
Seattle, WA 4
Melbourne, VIC 4
Tampa, FL 3
Frederick, MD 3
Portland, OR 3
Toronto, ON 3
Salt Lake City, UT 3
San Antonio, TX 3
Nashville, TN 3
Wake Forest, NC 3
Dallas, TX 3
Birmingham, AL 3
Peoria, AZ 3
San Diego, CA 2
Washington, D.C., DC 2
Evansville, IN 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • BVAX Brian Vaxter (@BVAX) reported

    I was watching a show on @PrimeVideo for free. I guess yesterday was the last day. Now they wanna charge me to rent or buy. I already have a monthly fee and they want more?? Awful 😞

  • Kenkeluke Gustilo-Anderson (@Kenkeluke) reported

    We still don't have season 9&10 of MasterChef Australia on prime, @PrimeVideo please fix up, fix up, fix up!

  • Shark_Cuban copycat killer (@Shark_Cuban) reported

    @amazon @PrimeVideo @AmazonHelp you guys have so much freaking money. How is prime video still the worst looking streaming service?

  • VonalinaCake Vonalina Cake (@VonalinaCake) reported

    Hey @PrimeVideo I'm still having trouble watching I Care A Lot as the audio description seems to be jammed on for this title. You said you'd sort it but it's still doing it. I want to catch this before my cancelled membership goes.

  • 0_awareness Harrison Burger On Rye (@0_awareness) reported

    @PrimeVideo "Disrupting is in our DNA" That's a terrible tagline from many angles...

  • CharlotteLerg Charlotte (@CharlotteLerg) reported

    👉For my research I am trying to get hold of the 2011 movie *The Chicago 8* I know it's on @PrimeVideo in the US but that's not available in Germany📺 and they no longer sell the DVD! Any ideas? Or hey, @PrimeVideoDE can you help? The topic seems to be working out for @NetflixDE

  • Summer_1883 Shahd Kamal (@Summer_1883) reported

    @PrimeVideo hello I'm trying to activate my prime gaming account but it's not working

  • rapsfan34 Josh.ApexResults (@rapsfan34) reported from Hamilton, Ontario

    @LeratoM4_ It's playing on prime right now!!.. Word as thought coming out Friday.. Maybe a #PrimeVideo glitch?

  • QuidRango GoodWeedHunting (@QuidRango) reported

    I dont know when it'll happen and I don't know how it'll happen but I know I'm going to work with @donaldglover and @PrimeVideo "I KNOW I AM" again by heart

  • rapsfan34 Josh.ApexResults (@rapsfan34) reported from Hamilton, Ontario

    @crazeerayzee It's playing on prime right now... Word as thought coming out Friday.. Maybe a #PrimeVideo glitch?

  • TheGamingBarra1 TheAceBarracuda (@TheGamingBarra1) reported

    @amazon @PrimeVideo @AmazonStudios Amazon literally stole a lot of money from and when you try to use the Amazon help they literally never respond.

  • DCSnyder5Fan Hariharan (DC & Snyder Fan) (@DCSnyder5Fan) reported

    @Itssan17 Worst way to release it in india... 99% people will not use that bookmyshow steaming.. Why not a traditional limited theatre release.. Or better streamings like @NetflixIndia or @PrimeVideo

  • vfiorese_ Vico! Telecom 5G LTE CBRS WISP OpenRAN (@vfiorese_) reported

    Hey @PrimeVideo I just learned, in the worst way possible, you were charging me a ShowTime subscription since 2018, and this never showed in the Digital Orders! $392 lost for a context I wasn't watching. I think you need to improve your digital orders UI, don't you agree?

  • Asshat87976036 ****** (@Asshat87976036) reported

    @samanthamarika1 @PrimeVideo Only when they help their communist agenda

  • lothstreams Jayne Robinson (@lothstreams) reported

    Yo @virginmedia you gave me a 12 Amazon prime code with my contract renewal. But it says the code has already been used. @PrimeVideo says to contact you as the code issuer... any help?

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