Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 10
Chicago, IL 9
Houston, TX 8
Minneapolis, MN 8
Portland, OR 8
San Jose, CA 8
Atlanta, GA 8
New York City, NY 7
Denver, CO 7
Indianapolis, IN 6
Birmingham, AL 6
Seattle, WA 6
Los Angeles, CA 5
Sydney, NSW 5
Dallas, TX 5
Ashburn, VA 5
Miami, FL 4
San Antonio, TX 4
Milwaukee, WI 4
Las Vegas, NV 4
Orlando, FL 4
Carlsbad, CA 3
Katy, TX 3
Hyderabad, TG 3
Omaha, NE 3
St. Louis, MO 3
Paris, Île-de-France 3
Kansas City, MO 3
Saint Paul, MN 3
Queens, NY 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • Iris_and_Honey Mikaela (@Iris_and_Honey) reported

    Why are captions turning off on @PrimeVideo even when they're turned on? I have to restart the video to get them to work.

  • Ricky_Mtn_High Richard Martin (@Ricky_Mtn_High) reported

    @PrimeVideo hey can you guys figure out what's up with City on a Hill season 1 finale. Frame rate is unwatchable and has been for weeks now. I was told by support that showtime would fix it in 48 hours. Should I cancel through you and go to @Showtime directly?

  • Michael62028302 Michael (@Michael62028302) reported

    @ktguen @PrimeVideo Hi... Chat up ultimate.hack6 on Instagram for help... He's legit , he's not overpriced... Dm him

  • Ricky_Mtn_High Richard Martin (@Ricky_Mtn_High) reported

    @PrimeVideo hey can you guys figure out what's up with City on a Hill season 1 finale. Frame rate is unwatchable and has been for weeks now. I was told by support that showtime would fix it in 48 htlrs. Should I cancel through you and go to @Showtime directly?

  • neverlandred Kate Elizabeth (@neverlandred) reported

    okay. someone help me. I had a CBS All Access subscription through @PrimeVideo . I just tried to open @paramountplus and it’s telling me I don’t have access. I’m confused. I thought everything was just transferring over.

  • NavkaranR Navkaran Rishi (@NavkaranR) reported

    @PrimeVideo can you please send me the link to watch wolf of wall street. As i have membership but I don’t know why this movie is not working. My friend told me this is a great movie to watch. Please do something.

  • WhoWan3 Who Wan (@WhoWan3) reported

    @Sarasar68764496 @ManHeHim @PrimeVideo No really, unions suck. Unions were originally for work place safety, but now a day, we have things like OSHA as well as things like NIOSA that is tied to the CDC. Unions take money out of the workers pocket, and its used to protect the bad apple just as much as the good one.

  • metaning Matt Godden (@metaning) reported

    @AmazonHelp No there’s no error, you press pause on remote in second or later episode, all the PrimeVideo UI for pausing comes up (playhead, actor profiles, the down nav widget for more episodes etc), but the video keeps playing & play / pause on remote do nothing. App Version 5.20004

  • ObscureNovice Mar-i-oOo 😋/🥲 (@ObscureNovice) reported

    @PrimeVideo You need help.

  • Corey_Feldman Corey Feldman (@Corey_Feldman) reported

    @LorinoAnthony @PrimeVideo There is actually a very funny version of that movie. In my vaults. Call it the directors cut....cuz that flaming piece of **** is definitely not cut under my supervision. They lied & told me the editor was out of the Country & did it w/o my approval. Dumbed it down, it’s awful.

  • MelanieGravel Mélanie Gravel (@MelanieGravel) reported

    Dear @PrimeVideo , can you please create a category for mockumentaries for awful titles like "Alien Mummies of Peru"? This promotes the desecration of dead person's bodies and is an insult to history, archeology, ancient people and Peru!

  • IvainirMC Ivain (@IvainirMC) reported

    @kittehbunneh @PrimeVideo Considering how long this has been in the works, I'm cautiously optimistic. I don't quite expect LOTR levels of quality, but early-GOT levels of accuracy and quality should be within reach.

  • cashmereH42 Ca$hmere (@cashmereH42) reported

    @Screenplayed I still haven’t been able to watch this movie because @PrimeVideo doesnt look right on my 4K TV. I heard a lot of people are having this issue, so I hope this is fixed soon so I can watch this

  • CLoGreeno Calvin Green (@CLoGreeno) reported

    @tractorted1 Please help mate, I can't continue to watch the same five episodes over and over again on @PrimeVideo 🤯

  • researchpuzzler tom brakke (@researchpuzzler) reported

    @jposhaughnessy @PrimeVideo i need to watch this i collected a lot of first editions for many years; it's amazing how many of the booksellers i used to frequent are no more maybe inflation will come roaring back to give me a nice profit on them (too), but probably not until NFTs crash

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