Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Los Angeles, CA 8
Atlanta, GA 7
Phoenix, AZ 7
Portland, OR 6
Chicago, IL 5
Minneapolis, MN 5
London, England 4
San Jose, CA 3
Omaha, NE 3
Orlando, FL 3
Miami, FL 3
Brisbane, QLD 3
Buena Park, CA 3
Ashburn, VA 3
Indianapolis, IN 2
Madison, WI 2
Hyderabad, TG 2
Napa, CA 2
Perth, WA 2
St. Louis, MO 2
Dallas, TX 2
Birmingham, AL 2
Vancouver, BC 2
Denver, CO 2
Boise, ID 2
Seattle, WA 2
Rockledge, FL 2
Needham, MA 2
Columbus, OH 2
Houston, TX 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • lionbeard40 4-Time Finals MVP 👑🐐 (@lionbeard40) reported

    @ANpoundingAL @PrimeVideo @InvincibleHQ Seek help

  • liddojasmin Callaíta♡ (@liddojasmin) reported

    @PrimeVideo won’t let me purchase the movie Home not on the app and not on the tv my cards are NOT expired so that’s not the problem

  • hairstylistKris Kris Kujawinski (@hairstylistKris) reported

    @HBOMaxHelp looking for #HacksOnHBOMax from the @hbomax I subscribe to through my Amazon @PrimeVideo …it’s doesn’t even come up in the search! Help

  • MonicaKahindo Monica Kahindo (@MonicaKahindo) reported

    @drsgon @PrimeVideo Open movie in prime app on phone, turn on the subtitles and then play it on tv from beginning. Had same issue. That's what worked for me

  • catchypiccolino Swiftology (@catchypiccolino) reported

    @dokotor242 @PrimeVideo The real underground railroad system had white people helping slaves escape. It couldn't be anti white when white people were allies and desired to help enslaved people

  • cgraytness Gray (@cgraytness) reported

    Two great shows that weren't cop dramas get cancelled by CBS. Why? Because of one showrunner or did it not fit with the target audience for the channel? @netflix , @hulu, @PrimeVideo can we get some help here. #SaveAllRise #SaveMacGyver

  • MTheall Matthew Theall (@MTheall) reported

    @STARZ your preview for Return to House on Haunted Hill on @PrimeVideo doesn’t work. My friend @ddellington was really saddened by this. I’m standing up for him. Please fix the preview so he can find his smile again.

  • 100thingspod 100 things we learned from film podcast 😷😷 (@100thingspod) reported

    @NeededRoads @PrimeVideo Yes, mate. I worked for Sky for 9 years and they ‘pride’ themselves on their subtitles (Redbee do theirs) and work with disabled charities. Your beef might be with Virgin, or that Sky sell off the bare minimum packages to third parties.

  • Believe_Veer Veere$# ***@r🌳❤️ (@Believe_Veer) reported

    @PrimeVideo @PrimeVideoIN what's the problem with your search filters am unable to see couple of movies in prime video app where as same I could able when directed from Google search page..

  • BlocBoyBACKLAND BACKS (@BlocBoyBACKLAND) reported

    Just my luck the only game @PrimeVideo league pass is having issues airing is the Trailblazers vs Nuggets! I’m so sick of this ****! 🖕🏾

  • markellisson Lateral Lucas Pintão (@markellisson) reported

    @PrimeVideo please, i need help, lost my number and i can't change it.

  • rggunasekaran RG Gunasekaran (@rggunasekaran) reported

    Worst search engine @PrimeVideo

  • drsgon Dr Sabyasachi Gon 🇮🇳 (@drsgon) reported

    @MonicaKahindo @PrimeVideo Thanks Monica for your suggestion, but it didn't work in my case. @PrimeVideo can you please confirm whether TV application has subtitle for #TheGreatIndianKitchen or not? In my TV, the movie does have option for one audio language but no subtitle.

  • ramgu2005 Rafael Augusto (@ramgu2005) reported

    @AbeBooks @PrimeVideo Hello, need help about an order I placed but the contact us link doesn't work here for me...

  • stephenjhalbert Stephen Halbert (@stephenjhalbert) reported

    Started watching #them on #PrimeVideo ... Started off good but ever since like episode 4 it's been hard work.

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