Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:


amazon-prime-instant-video Hero Image

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mumbai, MH 18
Bengaluru, KA 17
Delhi, NCT 12
Toronto, ON 11
Dublin, Leinster 9
Melbourne, VIC 9
London, England 7
Hyderabad, TG 7
Sydney, NSW 7
Brisbane, QLD 6
Seattle, WA 6
Kolkata, WB 5
Gurgaon, HR 5
San Antonio, TX 4
Chennai, TN 4
Perth, WA 4
Adelaide, SA 4
Denver, CO 4
Bogotá, Distrito Capital de Bogotá 4
Calgary, AB 4
Mexico City, CDMX 4
Pune, MH 4
Lucknow, UP 4
Singapore, Central Singapore Community Development Council 4
San Diego, CA 3
Brooklyn, NY 3
Patna, BR 3
Dallas, TX 3
Cochin, KL 3
Montréal, QC 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • AustinTweeting Austin (@AustinTweeting) reported

    @dtopping27 @PrimeVideo We've started using prime, interface is awful. It's almost as bad as @4oD which still holds record for worst streaming app.

  • CompactPrez Andrew Seligsohn (@CompactPrez) reported

    @PrimeVideo I'm trying to watch UEFA Champions League matches, and it's not working. I have a @cbsaahelp subscription, but the matches on the Prime Video site aren't loading correctly. Any suggestions?

  • RossBishop Ross Bishop (@RossBishop) reported

    @InvincibleHQ @PrimeVideo This looks amazing, doesn’t look like an exact adaption so difficult to work out how much of the comic the first season will get through.

  • PatriziaAngel P☕trizia ∞ 🍑 (@PatriziaAngel) reported

    Alana: You really think Abigail Hobbs helped her father kill those girls? Jack: I think it’s a possibility that needs to be ruled out. If Abigail didn’t help her father, maybe she knows who did. #Hannibal 🔪 #HannibalDeservesMore 🙏 #Hannibal2021 @netflix @hulu @PrimeVideo

  • D0nCrypt0 DonCrypto (@D0nCrypt0) reported

    @gainzy5 @PrimeVideo you better fix this. Or we will ape your comment section.

  • laurenmarybyrne Lauren Byrne (@laurenmarybyrne) reported

    Hey @DisneyPlusUK and @AmazonHelp @PrimeVideo Your Disney+ update appears to have completely broken it. Restarted etc etc - app won’t even open. Circle of doom for days. Don’t you both claim to be quite good at this sort of thing?

  • Scotty_Fit Scott Fitton (@Scotty_Fit) reported

    Hey @PrimeVideo, any reason you decided to block Blue's Clues from the Kids profile? Adult profiles? No problem. Have at it. But kids? Apparently too gritty.

  • StephenBoogie Stephen B (@StephenBoogie) reported

    @theothercole @PrimeVideo When it comes to this movie, you may need to lower the bar, and I mean loooowwwwer it. The worst thing you can do is compare it to the first one. The problem is this movie wasn’t created it organically. It was forced. It won’t be Pluto Nash but it might be Norbit

  • stanmccune stan mccune (@stanmccune) reported

    @NFLDraftBites I would LOVE for Sunday Ticket to go away from awful @DIRECTV. Please @PrimeVideo make this happen.

  • davidbassPro {♧} (@davidbassPro) reported

    An Epilogue wow. Let me... This makes up for everything. I, apologize. I did not expect... HEY!! Ouch! You gonna curve ball an Appendix at me? Dang. On PBS? Help, police! I deserve this! Great film @hbomax can I be one next pls Did this gig thingy @PrimeVideo #AmericaStraightUp

  • kaliYATES k a l i y a t e s (@kaliYATES) reported

    @Lizard24840843 @SHO_Homeland @PrimeVideo Carrie is the worst haha

  • HenYay We Are Groot (@HenYay) reported

    So it looks like @disneyplus used the midnight time period to do changes to the app. There's a new login screen to connect devices with the app (like @PrimeVideo and @hulu). And the subtitles styling has changed.

  • MiniTuxedo Tailored MiniTuxedo (@MiniTuxedo) reported

    It appears @CBS All Access and @PrimeVideo are not playing well together right now. Your local station may not be present. A lot of customers are having this issue in the Amazon Prime Video forums. #CBSAllAccess #AmazonPrimeVideo

  • PatriziaAngel P☕trizia ∞ 🍑 (@PatriziaAngel) reported

    Hannibal: Abigail’s lost too. And perhaps it’s our responsibility…yours (Will) and mine to help her find her way. #Hannibal 🔪 #HannibalDeservesMore 🙏 #Hannibal2021 @netflix @hulu @PrimeVideo

  • samskaraburke beverly burke (@samskaraburke) reported

    @PrimeVideo @salmahayek Worst movie in a long time. Shorty writing, nonsense filming. Did you guys need a boat or another house? ****.

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