Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Los Angeles, CA 8
Phoenix, AZ 7
Ashburn, VA 5
Atlanta, GA 5
Omaha, NE 3
Dallas, TX 3
Denver, CO 3
Houston, TX 3
Chicago, IL 3
London, England 3
Orlando, FL 3
Brisbane, QLD 3
Buena Park, CA 3
Stone Mountain, GA 2
Montréal, QC 2
Vancouver, BC 2
New Delhi, NCT 2
Reno, NV 2
Guadalajara, JAL 2
Bengaluru, KA 2
Berlin, Land Berlin 2
Ocala, FL 2
Portland, OR 2
Madison, WI 2
Napa, CA 2
Perth, WA 2
Minneapolis, MN 2
Seattle, WA 2
Needham, MA 2
Motril, Andalucía 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • emcpikejr Edward McPike Jr (@emcpikejr) reported

    @MaxHeadSwivel It was awful on our Firesticks, but great pic on our SmartTV plugged into internet. 500/500 even on WiFi, so seemed like an @PrimeVideo issue over WiFi. Audio was at least a sec ahead. Weird seeing ball in air and Michaels saying “TD!!” before WR even in the pic.

  • LarryBraddy Larry Braddy (@LarryBraddy) reported

    @trevaben I watch all but the last 3 minutes of #TNF on #PrimeVideo via ROKU without any video problems. Watched the last 3 minutes on Prime Video on Apple TV with huge video problems. Video was very choppy but audio was unaffected. Usually the problem is with ROKU. Unacceptable.

  • stuplatt stuplatt (@stuplatt) reported

    Watching this game on #PrimeVideo was an experiment in patience. Dropped video frames CONSTANTLY. Not an internet problem just #amazon #KCvsLAC

  • DC5496 Derek Canfield (@DC5496) reported

    @PrimeVideo You need audio fix, and sometimes your picture goes blurry

  • JohnBinner9 John Binner (@JohnBinner9) reported

    @mikecieslak11 @PrimeVideo fix this

  • MMGJMW James Michael (@MMGJMW) reported

    @PrimeVideo @chargers @Chiefs too bad your app did not work.

  • MWSteelerFan Mark (@MWSteelerFan) reported

    @NFL game tonight was outstanding!!! @PrimeVideo broadcast was a joke. Al Michaels was ahead of every single play in the 4th quarter on my feed. I'm guessing it was different for everyone. Bottom line it was awful. 1st quarter players looked slow moving around. Grade F #MNF

  • PolarHighRoller Polar High Roller Cards (@PolarHighRoller) reported

    @TheNotoriousGPB @PrimeVideo @NFL Mine was horrid for over half the game. Most of 3rd and 4th quarter were fine. I remembered really quick why I quit watching anything on Amazon Prime. It's always been lackluster quality.

  • Tom013013 Tom (@Tom013013) reported

    @PrimeVideo the steaming quality for the game was horrible it would freeze get real slow and just poor quality. Feel bad for Sl Michaels broadcasting a third rate experience.

  • RalfusJ RJ Gadz ☮ (@RalfusJ) reported

    @ajassy @PrimeVideo @NFL The broadcast quality absolutely sucked.

  • Kamerererer Carrie Kamerer (@Kamerererer) reported

    watching #ChiefsKingdom on @PrimeVideo …on a slight delay …great streaming quality, but was ruined by the pop-up in the corner of the screen of the final score.

  • DavePrucha Dave Prucha (@DavePrucha) reported

    @PrimeVideo @chargers @Chiefs Terrible streaming quality

  • thatssojessy Jessy (@thatssojessy) reported

    Why am I getting commercials for Amazon Prime like I’m not watching Amazon Prime already Fix it @PrimeVideo!

  • DXyszrzbnrr d nick (@DXyszrzbnrr) reported

    @PrimeVideo @chargers @Chiefs Plz fix the horrible delay. Sound is way ahead of video. Great game though!

  • wcbloom Bill Bloom (@wcbloom) reported

    @PrimeVideo @NFLonPrime Worst feed I have ever seen. Get your Sh#t together Prime

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