Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 12
Los Angeles, CA 8
Orlando, FL 7
Portland, OR 7
Atlanta, GA 6
Seattle, WA 6
Chicago, IL 6
Omaha, NE 5
Minneapolis, MN 5
Denver, CO 5
Houston, TX 5
Ashburn, VA 5
Perth, WA 4
Miami, FL 4
Brisbane, QLD 4
Dallas, TX 4
Birmingham, AL 4
Sydney, NSW 4
San Diego, CA 3
Queens, NY 3
Buena Park, CA 3
Columbus, OH 3
Austin, TX 3
New York City, NY 3
San Jose, CA 3
Napa, CA 2
Tampa, FL 2
Tallahassee, FL 2
St. Louis, MO 2
Vancouver, BC 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • carlevans41 Carl Evans (@carlevans41) reported

    Is Anyones amazon Thursday night football experience good? This is terrible. Video is poor, sound doesn’t match. Horrible @PrimeVideo @amazon

  • jtrevizo1013 J. Trevizo (@jtrevizo1013) reported

    @Mr_Aldan @PrimeVideo @JeffBezos Mine has been badly pixilated and even stopped to buffer once before I gave up trying to watch and turned it off. Just junk. #NFL

  • 4truth2022 truth (@4truth2022) reported

    @Browns @PrimeVideo @WEWS I’m betting Steelers money line during halftime. Steelers without their best players TJ Watt and Big Ben retired. And Browns still look terrible. No discipline, like cooper out of bounds and Chubb not taking a knee last week. Browns are not ready for prime time

  • realMarkFrancis Mark J. Francis (@realMarkFrancis) reported

    The problem with the @PrimeVideo broadcast of football is that the fast forward feature is not nearly as precise as my @Xfinity DVR

  • FunUncle_Cooney F.U.C (@FunUncle_Cooney) reported

    @NFL @PrimeVideo You need to fix the FEED asap!!! It’s keeps getting blurry!!

  • cowboygreg Greg Seman (@cowboygreg) reported

    Feel like I'm watching the Steelers-Browns on an 80's console TV, not 2022 @Amazon @PrimeVideo. Video quality is so spotty

  • c_gotski Chris Gotski (@c_gotski) reported

    @PrimeVideo you're video Quality is terrible tonight.

  • DimmittDarwin Darwin Dimmitt (@DimmittDarwin) reported

    @carlevans41 @PrimeVideo @amazon Video is terrible. This sucks. Only reason I continue to watch is because my team is playing. Won’t do this again

  • True_Horizon Bob Perry | True Horizon (@True_Horizon) reported

    .#ThursdayNightFootball on @PrimeVideo is ridiculously bad. Atrocious picture quality. Audio/video mismatch. It's horrendous.

  • chiefs_ny KC Chiefs NY (@chiefs_ny) reported

    @JaredLamb_ @LanceTHESPOKEN @PrimeVideo There's got to be some kind of priority happening. I have gigabit fiber and the quality looks like < 480p. But last week's game I had streaming very clearly and I was away from home on an even worse connection.

  • CHolland8776 Cory Holland (@CHolland8776) reported

    @NFLonPrime the video quality of the broadcast is horrible. Fix it @PrimeVideo.

  • _Coach_Drew_ Andrew Bowman (@_Coach_Drew_) reported

    @PrimeVideo this app is not working for @steelers vs @Browns!!!! Y'all need to get it together please

  • brentmblake Brent Blake (@brentmblake) reported

    Thursday night football on @PrimeVideo is God awful…@Apple buy the rights from the @NFL so we can at least get a clear picture…the picture quality is so bad!

  • offthewave912 Wavers (@offthewave912) reported

    Yo @PrimeVideo the quality of this Football broadcast is absolutely poor! You guys must do better.

  • JohnSpikes22 John Spikes (@JohnSpikes22) reported

    @AmazonHelp @PrimeVideo I don’t need basic help. There are thousands of people tweeting about this sound sync issues. It doesn’t happen on movies. Only on nfl live games.

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