Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 7
Los Angeles, CA 7
Ashburn, VA 5
Atlanta, GA 5
Chicago, IL 4
Portland, OR 3
London, England 3
Orlando, FL 3
Miami, FL 3
Minneapolis, MN 3
Brisbane, QLD 3
Buena Park, CA 3
Guadalajara, JAL 2
Bengaluru, KA 2
Berlin, Land Berlin 2
Ocala, FL 2
Denver, CO 2
Madison, WI 2
Napa, CA 2
Perth, WA 2
Omaha, NE 2
Dallas, TX 2
Vancouver, BC 2
Seattle, WA 2
Needham, MA 2
Houston, TX 2
Motril, Andalucía 2
West Palm Beach, FL 1
Cumming, GA 1
Hartford, CT 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • shaggysmith ✏R.L.S✏ (@shaggysmith) reported

    @PrimeVideo trying to get on touch with chat support for a technical issue, but the site keeping loopinge back to the main support page. Having issues with subtitles appearing, despite having them turned off. And it's only happening on one show.

  • kirac912 🏳️‍🌈Sleepless Kira🏳️‍🌈 (@kirac912) reported from South Walkerville, Ontario

    Hey!! @PrimeVideo please fix clerks 3 it's flashing and caused a Seizure to a friend of mine @amazon please fix

  • sureshotjohn Lakeman (@sureshotjohn) reported

    @GaryJKings @PrimeVideo Same man. Watching on prime video is just the most convenient. I just hope they fix it, because this isn’t cool and Cool Rick would agree!

  • ConsoleAverage AVERAGE CONSOLE PLAYER (@ConsoleAverage) reported

    @PrimeVideo End membership button doesnt work just refreshes the screen on laptop and on phone clicking it does nothing

  • scisaravanan Saravanan Srinivasan (@scisaravanan) reported

    Worst customer care from amazon prime unit.They simply blabbering what they know. They are not ready to listen what we are saying. @PrimeVideoIN @PrimeVideo

  • AlmondShaneen Shaneen Simpson-Almond (@AlmondShaneen) reported

    @PrimeVideo can someone tell me why my Prime Videos wont play & now the Prime Video app will not install HELP?

  • amimo_x A.M. (@amimo_x) reported

    @PrimeVideo It would appear that there is an issue with HDR and MGM movies. No Time to Die. Not working. Smile. No HDR. Even Paramount Top Gun Maverick. HDR not working. Nope has HDR. What is going on? Please fix this.

  • Dickens638 Dickens63 (@Dickens638) reported

    @PrimeVideo trying to watch last light with subtitles on but it doesn’t work for the French or Arabic. How do I fix this?

  • hollygman Hol ♡ (@hollygman) reported

    @jodibsdale77 @hayu_uk @PrimeVideo Omg. Worst time to have issues. The season finale!!!!

  • 77PanamaJack Jack Panama (@77PanamaJack) reported

    I purchased Avatar 2 from @PrimeVideo last night, and it still has not ported to Movies Anywhere. Can you please help @MAcustomercare or @PrimeVideo?

  • ashukla30 anu shukla, (@ashukla30) reported

    @PrimeVideo exploiting horses and other animals for entertainment is never OK. Please stop this and help end cruelty against them 🙏🙏🙏

  • MintPhoenix MintPhoenix (@MintPhoenix) reported

    @PrimeVideo Hi! Just wanted to let you know your episodes of Chuck are all out of order. It's making it impossible to follow the story and thought you might like to fix it so people can enjoy this series.

  • MrMuraliS Murali S (@MrMuraliS) reported

    @PrimeVideo @PrimeVideoIN's search engine is still one of the worst ones ever made in this modern era. What do you guys think about it ? #PrimeVideo

  • katy_overall24 Overall24 🌹 (@katy_overall24) reported

    @nancewheelr @daisyjonesand6 @PrimeVideo Could be a problem . The actors sang but used session musicians. But they were very convincing .

  • catgrl500 LadyP (@catgrl500) reported

    @PrimeVideo hey I canceled my subscription and you gave me a partial refund at the time but I am still being charged a monthly fee every month HOW DO I GET HELP

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