Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:


amazon-prime-instant-video Hero Image

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 9
Sydney, NSW 8
Melbourne, VIC 8
São Paulo, SP 7
Chicago, IL 7
Houston, TX 5
Dallas, TX 5
Pune, MH 4
Denver, CO 4
Bogotá, Distrito Capital de Bogotá 4
Los Angeles, CA 4
Sheffield, England 3
Perth, WA 3
Montréal, QC 3
Stoke-on-Trent, England 3
Porto Alegre, RS 3
Portland, OR 3
Birmingham, England 3
Medellín, Departamento de Antioquia 3
Minneapolis, MN 3
Liverpool, England 3
Coventry, England 3
Colorado Springs, CO 3
Kingston, ON 3
Toronto, ON 3
Delhi, NCT 3
Tacoma, WA 2
Coquitlam, BC 2
Brasília, DF 2
Prescott Valley, AZ 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • GFAFCamp Camp Gluten Freedom (@GFAFCamp) reported

    @PrimeVideo Hmmmm - $$$$, cosmetic surgery, nutritionist, trainer, lighting, quality skin care and products, make up artist.....Missing anything here?

  • DguezTeresita Tere (@DguezTeresita) reported

    @PrimeVideo I couldn't watch it!! terrible dubbing in Ethan Hawke's film, "24 hours to live" outdated and poor audio quality

  • mpshield90 mpshield90 (@mpshield90) reported

    @PrimeVideo Absolutely awful

  • BrownDindy Bongi 🇿🇦 (@BrownDindy) reported

    @PrimeVideo I am trying to change the cell number linked to my profile. The lady trying to help on chat isn't in winning. The customer service consultant is telling me its because I am in South Africa and I'm trying to use an "American" Amazon??? How? @AmazonHelp I'm so defeated

  • thboywonder K̳̿͟͞ E̳̿͟͞ M̳̿͟͞ E̳̿͟͞ I̳̿͟͞ U̳̿͟͞ N̳̿͟͞ (@thboywonder) reported

    @JasonHirschhorn @PrimeVideo @netflix I think Amazon would sell MGMHD and EPiX and help pay for the deal but that the vehicle that gives the cable and streaming rights to movies from Paramount and Lionsgate.

  • maryisaghost Mary // SAVE PRODIGAL SON (@maryisaghost) reported

    So many people I know are getting engaged/married and here I am putting off my first actual date so that I can work on the #SaveProdigalSon campaign. @AppleTV @PrimeVideo please save our show so that I can be a normal functioning human again please. #ProdigiesNeverQuit

  • _judge_Dread_ Adrian (@_judge_Dread_) reported

    @PrimeVideo you need to fix these subtitles on some of the movies. The dude says N*ggus and yall come out with the hard "R". I don't like that.

  • dearpriya_ Priya Chand (@dearpriya_) reported

    @amazon what's the point of us subscribing to @PrimeVideo when the rest of the bundle like @amazonmusic that comes with the subscription is "not available in our region." Please fix this!

  • JJStarflyer Jacob Neff (@JJStarflyer) reported

    @PrimeVideo Between THE LOST CITY OF Z and AD ASTRA, I surmise James Gray is trying to work through some significant daddy issues.

  • Ez4u2sayJJClown pointing out the truth (@Ez4u2sayJJClown) reported

    @PrimeVideo @AmazonHelp My app was updated 2 days ago and now it will not work. I press it and home page will not pop up and it exits ! What is going on and why would mess with what was working perfectly before ? NO DM. Let's keep it here !

  • barstow_rick Barstow (@barstow_rick) reported

    @JimGaffigan @PrimeVideo It was very good. Either Jim is a good actor or he needs help!

  • investor_daddy vision (@investor_daddy) reported

    Solos on @PrimeVideo is kinda terrible 😣

  • ruben_usa Ruben Lopez (@ruben_usa) reported

    @bjverzal @PrimeVideo Exactly, the guy proved music and a great show is possible, in a time where there was a lot of competition. Today, the problem is mediocrity. I get your point, many cover their lack of talent with a big show.

  • gowthamlakme Lakshmi Narayanan (@gowthamlakme) reported

    @PrimeVideo The subtitles for Skyfall movie is not syncing properly.. please fix it

  • DonnaRBlank Donna Blank (@DonnaRBlank) reported

    @Pink Didn’t know your work. Your party was starting when mine was ending. Watched your doc on @PrimeVideo Such respect for you as mom, woman, performer. You would have influenced me greatly if I was younger. #inspiration

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