Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Los Angeles, CA 8
Atlanta, GA 8
Phoenix, AZ 8
Portland, OR 6
Chicago, IL 5
Minneapolis, MN 5
London, England 4
Perth, WA 4
Brisbane, QLD 4
Sydney, NSW 4
Omaha, NE 3
Orlando, FL 3
Miami, FL 3
Denver, CO 3
Buena Park, CA 3
Ashburn, VA 3
Glasgow, Scotland 2
Madison, WI 2
Hyderabad, TG 2
Napa, CA 2
St. Louis, MO 2
Dallas, TX 2
Birmingham, AL 2
Vancouver, BC 2
Boise, ID 2
Seattle, WA 2
Rockledge, FL 2
Needham, MA 2
Columbus, OH 2
Las Vegas, NV 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • barb17364181 barb (@barb17364181) reported

    @PrimeVideo @NFL Thursday Night Football is horrible to watch! Maybe you should have delayed implementation until the influx could be handled. Terrible.

  • TravisHoo78 TravisHoo78 (@TravisHoo78) reported

    @PrimeVideo @NFL should pay me to watch this awful display of football 😭😭😭. I would almost rather watch the Hallmark Channel with my wife.. Christmas in January, February, March, April, May, June, July, August, September, October, November @hallmarkchannel

  • andknowtheledge Lawrence (@andknowtheledge) reported

    It’s brilliant @PrimeVideo killing it on advertisement money with these terrible Thursday Night NFL games

  • nathannolandpkr Nate 🫡🇺🇲 (@nathannolandpkr) reported

    @NFL Fantastic job on providing the two worst back to back games to @PrimeVideo - It's a good look, really.

  • SeifferEdward Scorpio King (@SeifferEdward) reported

    @BeauLWagner @PrimeVideo Xbox one x, Ethernet cable, fiber internet, a 4K tv, I’ve been able to watch these games problem free, looks better than the Sunday games tbh

  • dlynamCSN Dei Lynam (@dlynamCSN) reported

    @PrimeVideo please help! We are trying to watch #TNF and the stream keeps disconnecting. I keep logging back in and it disconnects in not even a minute. Why am I paying for a service that is not serving and is offering me no resolution on my app?

  • mdrx_io Mike Lewis (@mdrx_io) reported

    Not that I'm encouraging a potential monopoly, but @NFL via @PrimeVideo is the only way to watch that doesn't make me want to blow my brains out. This is how #NFL+ should work. And I would pay for it if it just had every game. Please nuke all the stupid network exclusives.

  • robbiedemien Robbie Demien (@robbiedemien) reported

    @NFL @PrimeVideo THESE THURSDAY FOOTBALL GAMES HAVE GOT TO BE THE BIGGEST JOKE IN HISTORY. THEY ARE TERRIBLE. GET RID OF AMAZON

  • bee_dubb brad webb (@bee_dubb) reported

    The @NFL on @PrimeVideo is terrible. Sure the game might suck IF I could get the damn feed to load.

  • njcowboysfan Mike Stencel (@njcowboysfan) reported

    @NFL needs to fix the nonsense with these Thursday night games. I can’t watch the game at home because my son who is in college has the game on. Really, contact @PrimeVideo and their answer is buy another Prime membership - corporate greed on both ends

  • windycityclutch Clutch (@windycityclutch) reported

    @PrimeVideo audio is so bad. You can barely hear the crowd. 6 weeks into the season and it’s still this bad. Use that bezo money and fix it already. #DaBears

  • Mike01693409 Mike (@Mike01693409) reported

    @NFL @nflcommish @PrimeVideo hey so when is the picture quality gonna improve on Thursday nights? Think you’ll get it fixed by week 16? You guys suck. Amazon and NFL Billion dollar businesses and you can’t get it right.

  • DATKIDBLESSED22 Ruben Westbrook (@DATKIDBLESSED22) reported

    Tf is going on with @PrimeVideo it’s not working I want my money back for this month football is why I got it

  • chris_meister Chris Meister (@chris_meister) reported

    Given up on Thursday night football. Another awful game by @PrimeVideo and @NFL. #NFL #TNFonPrime #trash

  • JoeyD94_13 Joey D (@JoeyD94_13) reported

    The @PrimeVideo sound mixing is terrible. I’m constantly turning my tv down during the blaring commercials, then can’t here anything when the game is back. #TNF

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