Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 13
Chicago, IL 10
Portland, OR 8
San Jose, CA 8
Denver, CO 7
Houston, TX 7
Los Angeles, CA 7
Minneapolis, MN 7
Orlando, FL 6
Seattle, WA 6
Atlanta, GA 6
Ashburn, VA 6
New York City, NY 6
Dallas, TX 5
Las Vegas, NV 5
Sydney, NSW 4
Omaha, NE 4
Miami, FL 4
Indianapolis, IN 4
Birmingham, AL 4
Perth, WA 3
Buena Park, CA 3
Brisbane, QLD 3
Madison, WI 3
Columbus, OH 3
Austin, TX 3
Carlsbad, CA 3
Katy, TX 3
San Antonio, TX 3
Hyderabad, TG 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • anshulpande Anshul Pande (@anshulpande) reported

    @PrimeVideo the quality of streaming on my tab is not proper. I have set the streaming quality to highest, yet its streaming in med quality. My phn n tv streaming 4k, bt not my tab. Pls help.

  • zark_God_hack Zuck_hack_innova🏷 (@zark_God_hack) reported

    @ivanleoncz @AmazonHelp @PrimeVideo That's why I am here to help

  • sianofhel siân into yiling (@sianofhel) reported

    hi @primevideouk & @PrimeVideo I reported to you over a month ago that the subtitles on episode 12 of the show "love is sweet" were out of time in a way that made it impossible to watch, both to amazon support and via feedback on prime the issue still isn't fixed, sort it out!

  • TTV_Moses TTVMoses (@TTV_Moses) reported

    @PrimeVideo @AmazonHelp @amazon Amazon Prime is down! It’s not working when I search items or stuff! It won’t let me order stuff and when I click on the item it takes me back to the home page! The Amazon Prime app needs to be fixed!

  • Akanksha_Taneja Akanksha (@Akanksha_Taneja) reported

    @AmazonStudios @amazon @PrimeVideo few days back I was asked to make a survey and against this I will be gifted some cashback .Moreover I did not receive any cashback yet . can you please help ?

  • AnnieBeeInPhi Annie (@AnnieBeeInPhi) reported

    Yeah. I’m gonna watch #TheNewsroom for the third time. I can’t help myself. I’m a #AaronSorkin addict. @PrimeVideo

  • ANarendraDutt1 A Narendra Dutt (@ANarendraDutt1) reported

    @AmazonHelp @PrimeVideo As a customer I should have a choice to block movie suggestions. No not parental control, I just want to completely block particular content from my account. That will also serve you as direct feedback reg content. Pls help. #transparency

  • Iintarfa1949 Cicero (@Iintarfa1949) reported

    On @PrimeVideo is a program called Alone: Arctic 57 & synopsis is “if contestants can spend 100 days alone in the Arctic, with no shelter, no camera crews and no one to help, they’ll win $1 million” Struggling with the concept. If there is no camera crew how does this work LOL

  • PostcardBound Tierra Diaries (@PostcardBound) reported

    Day 6. We’ve picked up some traction not enough to impress @netflix I’m sure (mostly because Grizz had more people help him find farmland than I had like my last tweet) but we still want #TheSociety back. Or for @PrimeVideo to pick it up

  • danny_cowle Danny Cowle (@danny_cowle) reported

    Watched ‘The Tomorrow War’ last night on @PrimeVideo ….verdict…”It’s pretty awful but good”

  • ivanleoncz ivanleoncz (@ivanleoncz) reported

    @PrimeVideo @amazon your SMS service is not working. I can't log in with my account on my computer. I'm waiting for the SMS with authorization link, and nothing. Please, help.

  • DarrellMF DarrellMF (@DarrellMF) reported

    @PrimeVideo Please help me. Why do I constantly get German subtitles on @ClarksonsFarm without either asking for or indeed needing them?

  • Imiss1996 Michael L (@Imiss1996) reported

    The only way to blow away these awful blues is to watch “Stop Making Sense” by @DBtodomundo and Talking Heads on @PrimeVideo 25 mins in and feeling much better Trust me you’ll be dancing by bedtime 🕺

  • ivanleoncz ivanleoncz (@ivanleoncz) reported

    @AmazonHelp @PrimeVideo @AmazonHelp , how can I get in contact with your Account Specialists, without being through a phone call originated by me? If you can't call me, just give the the email of your team, so I can establish communication. And please, fix the buggy SMS service. Please, help me!!!!!!!!!

  • The_Dozier David Dozier (@The_Dozier) reported

    @Prosperar100 @PrimeVideo Stop it already, don’t do that. We need to learn to separate reality and fantasy and if you can’t then you are the one with a problem.

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