Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 9
Los Angeles, CA 8
Atlanta, GA 8
Portland, OR 5
Minneapolis, MN 5
Houston, TX 5
London, England 4
Perth, WA 4
Omaha, NE 4
Miami, FL 4
Brisbane, QLD 4
Denver, CO 4
Chicago, IL 4
Sydney, NSW 4
Kansas City, MO 3
Orlando, FL 3
Buena Park, CA 3
Seattle, WA 3
Ashburn, VA 3
New York City, NY 3
Madison, WI 2
Hyderabad, TG 2
Napa, CA 2
St. Louis, MO 2
Dallas, TX 2
Birmingham, AL 2
Vancouver, BC 2
Boise, ID 2
Rockledge, FL 2
Needham, MA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • MadisonProj Maggi Cook (@MadisonProj) reported from Sun City Center, Florida

    @PrimeVideo what's the problem with the @MiamiDolphins v @Bengals camera work? I've seen the HS quarterback's mom iPhone video which had better quality

  • mikeMaher Mike Maher (@mikeMaher) reported

    @bagginsisback @MattWi77iams @PrimeVideo Yeah, it seems to be a 50/50 split between people having good/bad experiences. For mine, even when it isn't BLURRY BLURRY, it's below-average video quality.

  • MoonSmoak Moon Smoak | Up and to the right (@MoonSmoak) reported

    @PrimeVideo You guys have got to get the crowd noise issue fixed. So quiet and muffled compared to what fans have come to expect... Come on man!

  • GaryYou27721185 Gary Young (@GaryYou27721185) reported

    @PrimeVideo why does your broadcast of TNF have problems every week??? NOT a fan of @NFL on Prime! Do better

  • MattWi77iams Matt Williams (@MattWi77iams) reported

    @mikeMaher @PrimeVideo I can only speak for myself, but my video quality is pristine. Not quite the quality of the Apple MLB broadcasts, but it’s been crystal clear with no buffering/lag. Sucks that you and many others are having issues.

  • adhalejr Donnie Hale (@adhalejr) reported

    @PrimeVideo @NFL The streaming is horrible. If you’re going to be the lone broadcaster, it needs to work.

  • onlyfortnf Kek (@onlyfortnf) reported

    @PrimeVideo Fix your broadcast nobody wants to see the announcers talking. Missed a penalty replay and almost missed a whole play.

  • Kenneth_2nd Ken Howe (@Kenneth_2nd) reported

    Had to turn the game off due to how awful the picture quality is. Do better @PrimeVideo @NFL

  • d3sigN8t3dDruNk DeeDub (@d3sigN8t3dDruNk) reported

    @TheRealCoach_JB @PrimeVideo @NFL Idk what all the fuss is. I've had zero issues with my TNF streams. Lol

  • kdpate Kerri Patel (@kdpate) reported

    Amazon should not have the Thursday night NFL game. The picture is TERRIBLE! As a paying NFL Ticket customer for many years, this is unacceptable! @NFL @PrimeVideo

  • JeremyPatrick Jeremy Patrick (@JeremyPatrick) reported

    Really enjoying this streaming quality @NFL it’s like watching a game from your phone on the road in the middle of nowhere but instead it’s at the comfort of my own home. @PrimeVideo your stream is trash btw.

  • Roolies_ RooliesByHalf (@Roolies_) reported

    @TheRealCoach_JB @PrimeVideo @NFL Try plugging the ethernet straight into your tv instead of wifi, it could help cuz I've had zero issues on my computer or phone or laptop, all different connections, wired and wireless. Maybe your tvs processor is too weak?

  • captainm3rica M (@captainm3rica) reported

    @PrimeVideo is trash for @NFL. Nothing but error messages and blue circles buffering.

  • JarvisStuart Stuart Jarvis (@JarvisStuart) reported

    @PrimeVideo The video quality is horrible on tonight’s game. It is supposed to be in HD but it looks like they choose the cheap video truck.

  • stephen_bennett Stephen M Bennett (@stephen_bennett) reported

    The video quality of @nfl is so much better on @PrimeVideo

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