Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 14
Chicago, IL 11
Houston, TX 9
Atlanta, GA 8
Los Angeles, CA 8
Portland, OR 8
San Jose, CA 8
Minneapolis, MN 7
Seattle, WA 6
Ashburn, VA 6
New York City, NY 6
Denver, CO 6
Dallas, TX 5
Las Vegas, NV 5
Orlando, FL 5
Sydney, NSW 5
Birmingham, AL 5
Omaha, NE 4
Miami, FL 4
Indianapolis, IN 4
Columbus, OH 3
Austin, TX 3
Carlsbad, CA 3
Katy, TX 3
San Antonio, TX 3
Hyderabad, TG 3
St. Louis, MO 3
Milwaukee, WI 3
Kansas City, MO 3
Saint Paul, MN 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • StCredAllstar JMIKE (@StCredAllstar) reported

    @NFLonPrime @PrimeVideo Boooo. Fix this constant buffering!!

  • valerie_freer Valerie Freer (@valerie_freer) reported

    Flag on the field for delay of game. @PrimeVideo please fix the lag.

  • AdvocateTha Tha Advocate (@AdvocateTha) reported

    Watching @NFLonPrime is like watching something on dial up internet. Hello 1999. The pixelation and horrible quality of it is so nostalgic. Maybe I’ll message someone on AOL and ask A/S/L/PIC? @PrimeVideo @NFL

  • WildDad77 Sarcastic Irishman (@WildDad77) reported

    @Up4Discussion_7 @fair2midland000 @PrimeVideo Too many devices on wifi. Log phones off, should help.

  • McOnions Tad B?©️ (@McOnions) reported from Nicholasville, Kentucky

    I thought with @PrimeVideo owning half the world’s servers they would be able to serve up a watchable game

  • ibrahiminan2133 Ibrahim Inan (@ibrahiminan2133) reported

    @stoopy512 @PrimeVideo @NFLonPrime Not working

  • aaronkselby Aaron Selby (@aaronkselby) reported

    Glad I already had a @PrimeVideo account & didn't pay to get a new account to watch Thursday night @NFL games bc this quality is worse than watching old home VHS videos. #FIXTHISNOW

  • scheidj Joshua Scheid (@scheidj) reported

    @PrimeVideo @NFLonPrime it’s the third quarter and I just now finally got a glimpse of HD quality. The graininess is giving me a headache. And no it wasn’t an issue with my internet. Please improve by next week.

  • ProudBBallPaPa NopeNotMe (@ProudBBallPaPa) reported

    Sound on this @PrimeVideo @nfl game is so off. Gotta fix this issue.

  • SPESauce Disappointed American (@SPESauce) reported

    Anyone else having issues with the video lagging behind the audio on @PrimeVideo football? #KCvsLAC #TNFonPrime #TNF

  • thenatewade24 Nate Wade (@thenatewade24) reported

    Damn. Quality showing of #thursdaynightfootball on @PrimeVideo 👏🏻

  • DaBachelorsLife Bachelor's Life (@DaBachelorsLife) reported

    @PrimeVideo your @NFL broadcast sucks. Skipping. Pausing. Awful picture. Geez. #KCvsLAC

  • maddog_marchant darius miles head tap (@maddog_marchant) reported

    This stream is awful. @PrimeVideo

  • Nortonjc3 HellinaHandBasket (@Nortonjc3) reported

    @NFLonPrime @PrimeVideo Picture quality blows

  • JimJackJoeB TripleJB (@JimJackJoeB) reported

    Prime video streaming of Thursday night football sucks - horrible video quality even on ultra high speed internet pixelated. Feels like we went back 25 years. #nfl #thursdaynightfootball #primevideo

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