Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 13
Chicago, IL 11
Houston, TX 8
Portland, OR 8
San Jose, CA 8
Atlanta, GA 7
Los Angeles, CA 7
Minneapolis, MN 7
Orlando, FL 6
Seattle, WA 6
Ashburn, VA 6
New York City, NY 6
Denver, CO 6
Dallas, TX 5
Las Vegas, NV 5
Sydney, NSW 4
Omaha, NE 4
Miami, FL 4
Indianapolis, IN 4
Birmingham, AL 4
Columbus, OH 3
Austin, TX 3
Carlsbad, CA 3
Katy, TX 3
San Antonio, TX 3
Hyderabad, TG 3
St. Louis, MO 3
Milwaukee, WI 3
Kansas City, MO 3
Saint Paul, MN 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • mcsugardad sage (@mcsugardad) reported

    @PrimeVideo HELP

  • Tster8605 Tster (@Tster8605) reported

    @ACMawards @ThomasRhett @PrimeVideo Been to acm 3 times prior. Spent 1200 usd to talk to people sitting beside us who were brought down from third level. And show was terrible

  • BobarianLMD FN Bob (@BobarianLMD) reported

    @mrblackout247 @PrimeVideo Those are all awful. Is this some kind of masochism thing?

  • BookAddictGrrl BookAddictGrrl 🌊🌊🌊💉 (@BookAddictGrrl) reported

    @PrimeVideo looks like service outage in NY Metro area... According to me and various outage maps. Just sayin'

  • CanadasTVGirl Canada's TV Girl (@CanadasTVGirl) reported

    Help me out! Psych just left Prime...where can I watch it? #tvhelp #PrimeVideo

  • Jessica88888889 Jessica (@Jessica88888889) reported

    @PrimeVideo Are you censure comments here or ppl on twiter are just broken?

  • BiteThyLips Jess Lee (@BiteThyLips) reported

    @PrimeVideo idk why but your application keeps saying “something went wrong please try again later” but my other apps like Hulu and YouTube work fine? If restarted my device and restarted my Internet. Is your service down or something?

  • MichaelMiskell4 Michael Miskell (@MichaelMiskell4) reported

    @PrimeVideo good content but we need you to do a complete overhaul of ur app. It’s terrible so terrible first off why is prime original movies all the way at the bottom that’s so annoying

  • DopeSouza Nicholas Souza (@DopeSouza) reported

    @geoffkeighley @PrimeVideo @DEADLINE Make it animated or it won't work well, promise.

  • csharpepr Cindy Escalante Sharpe (@csharpepr) reported

    @MaiselTV @PrimeVideo That funeral monologue … 😭 Wonderful work @AlexBorstein!

  • nsnusername SRE (@nsnusername) reported

    2 things about No Time To Die - (A) @PrimeVideo should really work on the fast forward feature. Does not move along as quickly as it should. (B) The folks behind Bond should sell their franchise over to Marvel(Feige) or at least seek consultation on how to run a product.

  • TommiesGuides Ryan Gearing (@TommiesGuides) reported

    So @disneyplus & @itvhub not working tonight, but @PrimeVideo ok... Hardly critical but maybe some DoS issues?

  • Dk98Juju Doctor (@Dk98Juju) reported

    @PrimeVideo @PrimeVideoFR Hello, got an issue on the Android app while watching the expanse (S5 E7/8) While the language selected is English it does load the one with audio description Got to select with description then without to fix

  • DaveThackeray Thack (@DaveThackeray) reported

    Best thing about @PrimeVideo's Wolf Like Me is the casting of Isla Fisher as The Hairy One. Worst is overlooking Ron Burgundy as her leading man.

  • tlg_____ ✌︎ (@tlg_____) reported

    @AmazonHelp @PrimeVideo used to be my favourite streaming platform. I liked it more than Netflix, and I would gladly pay $9 a month for it. But after this, literally the worst customer service I’ve ever seen, and no solution I’ll never use it again. And I encourage y’all to check ur charges

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