Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 8
Madrid, Comunidad de Madrid 6
Chennai, TN 6
Hyderabad, TG 6
Pune, MH 6
Atlanta, GA 5
Mumbai, MH 4
Seattle, WA 4
Melbourne, VIC 4
Houston, TX 3
Paris, Île-de-France 3
Saint Augustine, FL 3
Minneapolis, MN 3
Miami, FL 3
Valencia, Comunitat Valenciana 3
New Delhi, NCT 3
Vancouver, BC 3
Salt Lake City, UT 2
Peoria, AZ 2
St. Petersburg, FL 2
Chicago, IL 2
Sydney, NSW 2
Asheville, NC 2
Birmingham, AL 2
Monterrey, NLE 2
Dewsbury, England 2
Phoenix, AZ 2
Long Beach, CA 2
Los Angeles, CA 2
Barcelona, Catalunya 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • Iris_and_Honey Mikaela (@Iris_and_Honey) reported

    Why are captions turning off on @PrimeVideo even when they're turned on? I have to restart the video to get them to work.

  • metaning Matt Godden (@metaning) reported

    @AmazonHelp No there’s no error, you press pause on remote in second or later episode, all the PrimeVideo UI for pausing comes up (playhead, actor profiles, the down nav widget for more episodes etc), but the video keeps playing & play / pause on remote do nothing. App Version 5.20004

  • FKAPessimist FKAPessimist (@FKAPessimist) reported

    @PrimeVideo, y’all need to fix this damn Home Screen. Y’all got all those people working there with all them degrees and y’all still haven’t made this Home Screen user friendly. What’s the problem, @JeffBezos?

  • 67Dawgman Dawgman_67 (@67Dawgman) reported

    @PrimeVideo Hope the series is better than the books which were god awful.

  • alicatninja Ninja Cakes (@alicatninja) reported

    Is anybody else having issues with the @PrimeVideo app on their Smart TV? I can use Netflix, etc but Prime won’t let me do anything.

  • angeltradesfx Angel Negron (@angeltradesfx) reported

    @PrimeVideo @NFL @SportsOnPrime Then please upgrade your software! AmaZon video is the only streaming service that keeps buffering at horrible speeds. It's not me, I'm fiber optic 500/500 with frontier. And I don't have this problem on disney, netflix, or youtube tv.

  • VanillaXSlime VanillaXSlime (@VanillaXSlime) reported

    So I thought I'd watch Sia's "Music" film and see how awful it really is. I'm about 20 minutes in and... yeah. It's bad. #Music #PrimeVideo

  • PatriziaAngel P☕trizia ∞ 🍑 (@PatriziaAngel) reported

    HANNIBAL: A terrible thing to have your identity taken from you. #Hannibal 🔪 #HannibalDeservesMore 🙏 #Hannibal2021 @netflix @hulu @PrimeVideo

  • DaveNebula Dave off t'internet (@DaveNebula) reported

    If nothing else, at least yelling for help. But no, to really hammer home how little agency Music has, the nice landlord character who was about to come up anyway finds Grandma's body. #Music #PrimeVideo

  • WhoWan3 Who Wan (@WhoWan3) reported

    @Sarasar68764496 @ManHeHim @PrimeVideo No really, unions suck. Unions were originally for work place safety, but now a day, we have things like OSHA as well as things like NIOSA that is tied to the CDC. Unions take money out of the workers pocket, and its used to protect the bad apple just as much as the good one.

  • abbytoir Crystal House (@abbytoir) reported

    Please please please @PrimeVideo make an option to turn off trailers autoplaying while browsing on Roku. It’s awful and makes me want to quit out of the app. I tried sending feedback to the email provided on the app but it says it’s no longer accepting mail.

  • BF1nn Brendan Finn (@BF1nn) reported

    @tasteinfilm_bad @PrimeVideo if you're renting, go with VUDU, seems like they actually give a **** about the quality of their streams.

  • ShoGunVillegas G'zUsVillegas (@ShoGunVillegas) reported

    @NFL_Memes @NFL lost alot fans on this one, exclusively only on @PrimeVideo ,need to fix this quick or still let fox co-air

  • Daaaaaaaaaavee Dave (@Daaaaaaaaaavee) reported

    @SportsOnPrime @NFL @PrimeVideo Can you improve the quality and speed of the stream by then or will all of us be resorting to crackstreams? The game y'all did this year (Cards/Niners) was a disaster

  • IvainirMC Ivain (@IvainirMC) reported

    @kittehbunneh @PrimeVideo Considering how long this has been in the works, I'm cautiously optimistic. I don't quite expect LOTR levels of quality, but early-GOT levels of accuracy and quality should be within reach.

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