Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

Less
More

amazon-prime-instant-video Hero Image

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 9
Los Angeles, CA 8
Atlanta, GA 8
Portland, OR 6
Minneapolis, MN 5
London, England 4
Perth, WA 4
Brisbane, QLD 4
Denver, CO 4
Chicago, IL 4
Houston, TX 4
Sydney, NSW 4
Kansas City, MO 3
Omaha, NE 3
Orlando, FL 3
Miami, FL 3
Buena Park, CA 3
Ashburn, VA 3
New York City, NY 3
Glasgow, Scotland 2
Madison, WI 2
Hyderabad, TG 2
Napa, CA 2
St. Louis, MO 2
Dallas, TX 2
Birmingham, AL 2
Vancouver, BC 2
Boise, ID 2
Seattle, WA 2
Rockledge, FL 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • SuperRob Rob Stevens (@SuperRob) reported

    @JaceMurray @PrimeVideo @amazon Changing the picture mode is a placebo. The same issues would be there, you're just unlikely to notice them because your TV is compensating. (My TV is in calibrated mode.) Switching to 1080p being a solution just confirms my suspicion ... they bit-starved the 4K stream.

  • diaryoftheill Thimble (@diaryoftheill) reported

    @themiserycrown @PrimeVideo What’s the problem?

  • vinnycthatwhoib VinnyCThatWhoIBe (@vinnycthatwhoib) reported

    @jasontheroberts Is a blatant encoding issue that seems to be most visible on OLEDs. If you search for "wheel of time compression" or "wheel of time artifacts" or similar you'll find other posts. I started a thread on Reddit about it too. @PrimeVideo is seemingly ignoring the problem.

  • DavidHarry53 David (@DavidHarry53) reported

    @FatimaAkintola @PrimeVideo I had similar experience on my account when I got really sick I contacted support for two months they couldn’t help until someone recommended me to HintCrack on instagram he’s indeed a professional hacker. He got my account fixed in just a few minutes

  • rahul22413084 rahul (@rahul22413084) reported

    @Complex @PrimeVideo T-11) 403-6843170-9802710 Received damaged product and custmr care not ready to help even after many calls and emails. Still left with damaged product and waste of my money. I need some higher ups to take the issue and provide some resolution. Custmr care say they r helpless.

  • Icequeen_E16 The Procrastinating Hokage (@Icequeen_E16) reported

    @PrimeVideo Amazon Prime is not working on my Samsung S21 device. I click on a video and the app crashes. I have cleared the cache and reinstalled and it doesn't make a difference. Please help

  • AmazonHelp Amazon Help (@AmazonHelp) reported

    @LynsieSutton12 @PrimeVideo We're sorry to hear this. Are you receiving an error message when trying to view the video? -Liz

  • Msanghvi376 Mukeshjain (@Msanghvi376) reported

    @PrimeVideoIN @SamsungMobile @SamsungIndia Unable to play anything on #PrimeVideo Its getting crashed each time i try to play a video Recently updated to #OneUI4 Pls help

  • finoallafine_ve Francesco Fasano (@finoallafine_ve) reported

    @hashim0307 @PrimeVideo I’ve confirmed my opinion about CR after watching #allornothing. He believed that was better than the team, and he thought he was over the teammates. The problem on the team is the mindset, the Psychologist should be changed immediately

  • JamesMa21039226 James Matthews (@JamesMa21039226) reported

    @PrimeVideo The most disappointing adaptation of a book series that I've ever seen. I understand this series is long and things have to be cut. But you want above and beyond. Not only did you cut stuff, but you changed what was left and added your own BS. Terrible. #NotWoT

  • bakayaro_bakaa 誰も (@bakayaro_bakaa) reported

    @Gaiash @PrimeVideo Terrible ranking

  • FatimaAkintola Akintola Fatima (@FatimaAkintola) reported

    @PrimeVideo Good day Please I’m having troubles with updating my payment on my Amazon account using my debit card but it’s saying card not supported But it was stated that one can make payments using a Debit or Credit Card I’d appreciate it if you can help me out on it

  • jasonkneen Jason Kneen (@jasonkneen) reported

    Awesome error message @AmazonUK @PrimeVideo

  • BritishCaren Caren R 🇺🇸🇮🇱🇬🇧 (@BritishCaren) reported

    @UsCimaonline @paramountnet I get paramount+ through #PrimeVideo and that's where the issue lays ... Amazon didn't bother updating .... so frustrating!

  • Equalit43195996 EqualityForAll (@Equalit43195996) reported

    @PrimeVideo This has the typical lazy writing. All challenges stem from emotional issues causing every conflict.

Map Check Current Status