Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 11
Los Angeles, CA 8
Atlanta, GA 8
Portland, OR 6
Minneapolis, MN 5
Chicago, IL 5
Houston, TX 5
Perth, WA 4
Omaha, NE 4
Orlando, FL 4
Miami, FL 4
Brisbane, QLD 4
Birmingham, AL 4
Denver, CO 4
Seattle, WA 4
Sydney, NSW 4
London, England 3
Kansas City, MO 3
Dallas, TX 3
Buena Park, CA 3
Ashburn, VA 3
New York City, NY 3
Hyderabad, TG 2
Napa, CA 2
St. Louis, MO 2
Vancouver, BC 2
Boise, ID 2
Rockledge, FL 2
Needham, MA 2
Columbus, OH 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • matpVI Mat Wright - MASK, BOOST AND KEEP ON MASKING (@matpVI) reported

    Hey @PrimeVideo - trying to watch #CitadelOnPrime - the sound modulation is so awful it's unwatchable - can't understand a single word, and you do the same **** of making action scenes making us have to play with volume No, just no - do better

  • TroyColligan Troy Colligan (@TroyColligan) reported

    @PrimeVideo I’m a member who is having trouble accessing a movie that I’ve watched over last two weeks. “This video is currently unavailable to watch in your location”

  • YoungJayyyo JayyO (@YoungJayyyo) reported

    @PrimeVideo I’m a college student and I have prime video. I have it on my Roku tv mainly where I watch my movies and shows. Every time I’m watching a movie. I could be watching for a few mins and it stops and goes back to my main tv screen. I need help please.

  • AmericanDvTexas AmericanDV (@AmericanDvTexas) reported

    @PatelsWerner @PrimeVideo Facts! I’ve had 3 useless direct tweets from their “help” bot.

  • MKSongbird MKSongbird (@MKSongbird) reported

    @primevideo rented Return to Seoul but there are no english subtitles for any of the dialogue spoken in french. help?

  • vgt48030 vgt trf (@vgt48030) reported

    @PrimeVideo There are Turkish subtitles in the first 4 seasons and the 6thseason of "This is us", but there are no Turkish subtitles in the 5thseason.The customer service could not give a clear answer regarding the solution of the problem. We expect the issue toberesolved quickly

  • TroyColligan Troy Colligan (@TroyColligan) reported

    @PrimeVideo I can’t download a movie I’ve been watching. “this video is currently unavailable to watch in your location” help please

  • ETKevinsMind **** Grayson (@ETKevinsMind) reported

    Hey @PrimeVideo I rented Return to Seoul and the subtitles are not working on my tv or phone

  • Liberalibrarian Liberalibrarian (@Liberalibrarian) reported

    @PrimeVideo What's up with you and Cox cable? I can't even get prime video to work directly from the TV now. What is error 0.6?

  • PatelsWerner Werner G. Patels (@PatelsWerner) reported

    @AmericanDvTexas @PrimeVideo Same issues… Has been going on for at least 24 hours... The only remarkable thing is that these companies always keep denying that there is an issue and pass the buck either back to the users or just some completely useless FAQ page

  • joshdiaz777 Josh Diaz (@joshdiaz777) reported

    @BigscreenVR @PrimeVideo Can you explain why the prime app doesn't work???? Glitchiest of the glitch

  • GarethJonesTV Gareth Jones (@GarethJonesTV) reported

    @Darkwaxer @PrimeVideo Then my work here is done. #How2

  • SupEverybodyy Sup Everybody 🖨 📰 🪄 (@SupEverybodyy) reported

    @DavidJamesOne @PrimeVideo @YouTube Microsoft DRM likely the issue

  • ArvellPoe Mastrmynd. (@ArvellPoe) reported

    @melissax1125 @PrimeVideo My wife was watching that this morning as I was leaving for work

  • vidae01 Mike (@vidae01) reported

    What is the worst streaming platform as far as layout and ease of access and why is it 100% without a doubt @PrimeVideo

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