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Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Jacksonville, FL 3
Saint Helena, CA 1
Irmo, SC 1
Charlotte, NC 2
Leeds, England 1
London, England 5
Cartagena, Murcia 1
Gainsborough, England 1
York, England 1
Auburn, KY 1
Ayr, Scotland 2
Uxbridge, England 1
Göttingen, Lower Saxony 2
Marietta, GA 3
Boca Raton, FL 1
Brisbane, QLD 6
Jasper, GA 1
Tucson, AZ 2
Saint Paul, MN 1
Warrior, AL 1
Yeovil, England 1
Austin, TX 4
Seattle, WA 4
Indianapolis, IN 5
Tacoma, WA 1
Township of Evan, KS 3
Gig Harbor, WA 1
Perth, WA 2
Singapore, Central Singapore 1
Sydney, NSW 3
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • Danvanpe
    Daniel Valladares (@Danvanpe) reported

    @PrimeVideo please, I need to be able to access my account to update my cell phone number. I already have several months without being able to access the account, can someone help me?

  • Kerri19855555
    Dusiya Hadji (@Kerri19855555) reported

    @rosenamajunas @PrimeVideo @TerminalListPV We really need help, we live in Turkey, left without housing and funds. Please help Please, my account is Akbank account. IBAN TR640004601275001000042802. EVDOCHIA HADJI

  • Michael12069952
    Michael Decker (@Michael12069952) reported

    @amazon @PrimeVideo hey, billion dollar corporation. why I can’t access all purchased movies from my account and accts linked to my Amazon prime membership? Also, why can’t I cast from my login on iPhone to my family firestick thats logged into diff account, same membership

  • thekenharrison
    Hairy Poppins (@thekenharrison) reported

    @amazon @PrimeVideo I attempted to order a Nintendo Switch in Novemember. The third party tracking didn't update and I lost it to porch pirates. Amazon and the seller are actively still charging me for this and refuse to help. Great company…

  • NicLott
    Nic Lott (@NicLott) reported

    @Roku why does @PrimeVideo continue to crash on your platform? Fix it! Please.

  • Rover29325591
    Rover (@Rover29325591) reported

    @PrimeVideo You have a Black Screen Bug where only audio plays. Please fix this.

  • Yelle007
    Burger Ranger 🍔✌️😊 (@Yelle007) reported

    @FicMeteo @PrimeVideo Wanna re-watch that, wish they would make S2 when XLL goes to Beijing to work.

  • SereneOz
    Ozzie🌊🌊🌻 (@SereneOz) reported

    @PrimeVideo 1. Why are all the backgrounds black? 2. Why can't I hide things I don't want to watch? If you're going to make changes, make sure FIRST that they don't create problems.

  • FantasticMrFlav
    Pingu comunista (@FantasticMrFlav) reported

    Help @amazon @PrimeVideo

  • davidxrose1
    DavidRose, We can't go on like this #toriesout 💚 (@davidxrose1) reported

    @pete_tonkin @PrimeVideo It's to do with their tech - other streamers manage it very well, but there's a whole host who's servers don't do subs.

  • hisdarkmateria
    Marceline4Multiversus (@hisdarkmateria) reported

    @daisyjonesand6 @PrimeVideo This series is officially my new obsession after three episodes. Ordered the book from amazon. What is going on help. 🤩

  • Ankit_Agrawal07
    Ankit Agrawal (@Ankit_Agrawal07) reported

    @amazonIN @PrimeVideo At the time of placing order on 1st March amazon show me a 1 day delivery time. I need urgent basis. Can’t accept this from amazon please solve my request. I think like this is the worst thing I done. order-402-4983616-6199560 and order-402-1638663-8167503

  • mdylanw2357
    Michael W (@mdylanw2357) reported

    @PrimeVideo ya know y'all got zero margin for errors! If my prime video don't work flawlessly today, I'ma need a refund. I can't afford to DONATE $14.99 a month to mr.bozos

  • suggs1973
    Ben (@suggs1973) reported

    Been watching ‘The Test’ on @PrimeVideo… cliches abound. Aussie cricketers are just the most awful bunch of hypocrites, aren’t they?

  • MartinezFloresJ
    Juan Martinez Flores (@MartinezFloresJ) reported

    @rihanna @PrimeVideo @SavageXFenty Rihanna please i need your help 😔

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