Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 13
Chicago, IL 9
Los Angeles, CA 8
Portland, OR 8
Orlando, FL 7
Minneapolis, MN 7
Atlanta, GA 6
Denver, CO 6
Seattle, WA 6
Houston, TX 6
Omaha, NE 5
Miami, FL 5
Ashburn, VA 5
New York City, NY 5
Perth, WA 4
Brisbane, QLD 4
Dallas, TX 4
Birmingham, AL 4
Las Vegas, NV 4
Sydney, NSW 4
San Jose, CA 4
San Diego, CA 3
St. Louis, MO 3
Queens, NY 3
Vancouver, BC 3
Buena Park, CA 3
Columbus, OH 3
Austin, TX 3
Katy, TX 3
Milwaukee, WI 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • les11728 les (@les11728) reported

    @PrimeVideo The video tonight of Thursday Night Football is terrible.

  • mfisherwa Mike Fisher (@mfisherwa) reported

    @PrimeVideo @nfl this video quality isn't it.... Feel like I'm watching video in '06. All other apps I have look great. @Apple should have got the rights for these games

  • alexabaccari Alexandra Baccari (@alexabaccari) reported

    @PrimeVideo @amazon you need to fix nfl live streams. Second week in a row that half way through the game the sound just stops and there’s only video (and terrible quality video at that!)! #fixit

  • lmitchdunn Laurie Mitchell Dunn (@lmitchdunn) reported

    Hey @amazon @PrimeVideo, the streaming picture quality of the live game play is terrible. The commercials and other video segments are sharp. We have very fast internet, so the issue is not on our end. #thursdaynightfootball #Bengalsdolphins

  • TheAleluyah Ale (@TheAleluyah) reported

    .@NFL yo please don’t do Thursday night football games on @PrimeVideo anymore please. It’s terrible and cuts off.

  • joelcvetko YoungMetro🇺🇦🌻 (@joelcvetko) reported

    @PrimeVideo Streaming quality is utter garbage.

  • XavierGilstrap Xavier Gilstrap (@XavierGilstrap) reported

    @NFL the sound quality on @PrimeVideo is awful. This was a bad decision.

  • RobAbramowitz Roberto Abramowitz (@RobAbramowitz) reported from Manhattan, New York

    @AndrewMarchand I’m still having issues with video quality and I have very fast Ethernet. Anyone else having a lot of dithering? Every week same thing. #PrimeVideo #MIAvsCIN

  • slpdude_ Sam Gregor (@slpdude_) reported

    Done watching @PrimeVideo and #TNFonPrime Video quality sucks. The commercials don’t freeze but the game does. I don’t have any issues streaming @YouTubeTV

  • JapaneseBistro JB Meacham (@JapaneseBistro) reported

    @WerderEdESPN @PrimeVideo It was awful. You had one idiot calling into question the motivations of the HC last week. Absurd.

  • Melissa76797338 honeybeeliss (@Melissa76797338) reported

    @antfour6 @PrimeVideo Yes, the quality of the streaming for the game is dismal yet the commercials come in clear, that's fishy.

  • coryclements_ Cory (@coryclements_) reported

    The @PrimeVideo app on iOS has the worst stats available beneath the stream. Cut out Next Gen Stats leaders (avg) and give me all Rushing and Receiving instead of just the top player for each category

  • MidwestNewYork Tom (@MidwestNewYork) reported

    @PrimeVideo the #TuaTagovailoa replays are getting aggregious. Transition from a terrible injury to a ted lasso joke about Daniels is in such poor taste.

  • terribletiffy12 tiff’s tower of terror (@terribletiffy12) reported

    @ahershbe @NFL @PrimeVideo Yea I mean it’s honestly not your fault - there is so much misinformation on Twitter tonight. But I wouldn’t doubt that there are problems in the Evaluations because the concussion protocol is **** to begin with. But like I said, I don’t think it was dolphins foul play

  • GregAbat Greg SF 29 (@GregAbat) reported

    @PrimeVideo Thursday night football video quality sucks. @nfl no Picture in Picture on the app. #TNFonPrime

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