Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

Less
More

amazon-prime-instant-video Hero Image

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 13
Chicago, IL 10
Atlanta, GA 9
Los Angeles, CA 8
Ashburn, VA 8
Houston, TX 8
Portland, OR 8
San Jose, CA 8
Minneapolis, MN 7
New York City, NY 7
Denver, CO 7
Sydney, NSW 6
Indianapolis, IN 6
Orlando, FL 5
Birmingham, AL 5
Seattle, WA 5
Omaha, NE 4
Miami, FL 4
Milwaukee, WI 4
Las Vegas, NV 4
Dallas, TX 4
Austin, TX 3
Bengaluru, KA 3
Carlsbad, CA 3
Katy, TX 3
San Antonio, TX 3
Hyderabad, TG 3
St. Louis, MO 3
Kansas City, MO 3
Saint Paul, MN 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • PrawfBainbridge Steve Bainbridge (@PrawfBainbridge) reported

    @PrimeVideo @BritBox_US I can't get any Britbox shows to play on the Safari 14.0 browser on my iMac running 10.15.17 despite being properly signed into Prime Video. It does work on Chrome. Any ideas?

  • MinniePaused Minnie Paused (@MinniePaused) reported

    @PrimeVideo trying to watch subete a mi moto and get error 5004... why?

  • GeneivevesHere Geneiveve (@GeneivevesHere) reported

    @PrimeVideo Tried watching this. It was unwatchable dreck. I love dogs but what the humans expected of them was cartoonish. I thought it was going to be about dogs and humans interacting and problem solving together. Instead it was fake reality game show crap. Too bad.

  • SmoothyClifford Clifford Smoothy (@SmoothyClifford) reported

    The quality of the @PrimeVideo stream Scotland V’s France is pathetic. Leave sport alone Amazon if this is the best you can do!

  • denii_fo whatsername. (@denii_fo) reported

    watching a movie on @PrimeVideo and despite i’ve selected the best video quality, the quality is terrible. all pixelated and blurry. used to find better video quality on pirate streaming services 😒

  • bolts55 M. David (@bolts55) reported

    @hulu_support ok so I guess I have 2 call the service lame or cuss or the like to get a response. Your service has been buffering all day and it’s not on my end. @netflix and @PrimeVideo don’t have the same issue so it’s u. wtf is going on there? We pay too much 4 half quality

  • tamilthimir Touissant L’overture (@tamilthimir) reported

    Gavin Hood’s ‘Eye in the Sky’ @PrimeVideo is an absolutely intense work worth the second watch. One of a kind script in which nobody was right and nobody was wrong. Dedicated to all those innocent civilian lives lost in mindless wars and just easily counted as Collateral Damage.

  • JMS_SebolinUK Jean-Marie Salmacis (@JMS_SebolinUK) reported

    @richardmdixon @primevideouk @PrimeVideo The picture quality though is awful.

  • mikem1969 mike michael (@mikem1969) reported

    @primevideosport @PrimeVideo good commentary. Terrible picture. Especially during Scotland v France. Very poor quality stream and nothing to do with my WiFi

  • schuyleresprit Schuyler Esprit (@schuyleresprit) reported

    I'm really mad everyone is enjoying #SmallAxe and I can't because I live... in the Caribbean. See nonsense smh. @PrimeVideo fix it, please.

  • peta PETA (@peta) reported

    @Kar98k_Ax50 @PrimeVideo PETA is working to get legislation passed that would prohibit unattended chaining. But until it’s illegal everywhere, our fieldworkers can still help dogs by swapping out their heavy chains with lightweight tethers, and making regular visits to monitor their wellbeing.

  • DixieSixx Dixie Sixx (@DixieSixx) reported

    @PrimeVideo Awful. GET NEW IDEAS!!!!!! STOP RUINING CLASSIC FILMS!!!!

  • attck_shak shakTtck (@attck_shak) reported

    @hbomax you are really charging me and I can’t sign in on any of my devices and you have taken my money 2 months already and now service and @PrimeVideo can’t seem to help me to fix it !!!

  • ChristofPierson ChristofPierson (@ChristofPierson) reported

    @PrimeVideo @ReginaKing Looks fascinating. Wish it wasn’t on Amazon exclusively. I don’t use Amazon if I can help it.

  • reno30 William Morgan (@reno30) reported

    @PrimeVideo what’s the deal with the poor quality of the black-and-white episodes of The Andy Griffith Show? They are very grainy. They were pristine on Netflix when it aired there. They are fine on cable channels that air them but not on Amazon prime.

Map Check Current Status