Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Los Angeles, CA 8
Phoenix, AZ 7
Ashburn, VA 5
Chicago, IL 5
Portland, OR 5
Atlanta, GA 5
London, England 4
Minneapolis, MN 4
Denver, CO 3
Omaha, NE 3
Orlando, FL 3
Miami, FL 3
Brisbane, QLD 3
Buena Park, CA 3
Berlin, Land Berlin 2
Ocala, FL 2
Indianapolis, IN 2
San Jose, CA 2
Madison, WI 2
Hyderabad, TG 2
Napa, CA 2
Perth, WA 2
St. Louis, MO 2
Dallas, TX 2
Birmingham, AL 2
Vancouver, BC 2
Seattle, WA 2
Rockledge, FL 2
Needham, MA 2
Houston, TX 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • ccrowell33 Chris Crowell (@ccrowell33) reported

    This #TNF broadcast on @PrimeVideo sucks ***. You would think the largest cloud provider in the world would be able to provide a glitch free football game. Alas it’s not meant to be. #GoBrowns #clevelandbrowns

  • TaddeiDave Dave Taddei%Kickfam (@TaddeiDave) reported

    @NFL having Thursday games on @PrimeVideo sucks!!! Pls fix it ASAP #AmazonPrime #NFL

  • GuyFromNowhere9 M (@GuyFromNowhere9) reported

    @PrimeVideo Picture quality is terrible and the sound isn't synced-up for Thursday night football.

  • Masoud1408 Masoud Seyedi (@Masoud1408) reported

    @PrimeVideo @JLo @joshduhamel Plz help iran plz be our voice just see us #mahsaamini #مهسا_امینی

  • paullywood704 paul rymal (@paullywood704) reported

    The broadcast again for the second week is trash! Video quality is dim and dark and grainy. The crowd and field noise is way to low. All you get to hear is the announcers. I hate it!! I hope they fix it going forward. @PrimeVideo

  • ferranmejia FERNANDO MEJIA (@ferranmejia) reported

    @Browns @PrimeVideo @WEWS Broadcast is awful, it looks like last millennium square pixels all over. Can’t even see the Football

  • itspeteguys Pete (@itspeteguys) reported

    @PrimeVideo @nflcommish this is bullshit! 2nd week in a row my app won’t work. **** this……NCAA only for me on Thursdays

  • RandyHolbrook Holbrook ♋️ (@RandyHolbrook) reported

    fr??? Second week in a row @PrimeVideo screws up and can’t broadcast a #TNF game?? It still doesn’t work on my big screen TV but any movies or TV shows on it do. But it works on my phone!? @nfl needs to lose this deal with @amazon ASAP!

  • rossparker4 Ross Parker (@rossparker4) reported

    @PrimeVideo why is my app not working on one specific TV? My internet is fine. I’ve deleted and redownloaded all three times. I click on the app, it doesn’t open. It works on all other TVs. I’m using a newer Apple TV. Pls advise.

  • 41RhymeStones Hard Pill to Swallow (@41RhymeStones) reported

    Jeff Bizos, aka Bozos is a piece of s#it for putting Thursday Night Football exclusively on @PrimeVideo with that ****** *** quality. F*ck you, your money, and your bald head. And f*ck Goodell @NFL for allowing it.

  • holly_sines Hsines (@holly_sines) reported

    @PrimeVideo audio is horrible totally out of sync Thursday Night Football is unwatchable! Save the trouble shooting tips every other service I have runs perfect.

  • JustinH95632851 toomuchsauce (@JustinH95632851) reported

    @PrimeVideo your app won’t open… WTF, it’s Thursday NFL time, did it crash?? #NFL #ThursdayNightFootball #Amazon

  • jwheeler_18 Jason Wheeler (@jwheeler_18) reported

    Hey @PrimeVideo , fix your ****. Billion dollar business and this is what we get #amateurhour

  • andypeura Andrew Peura (@andypeura) reported

    @PrimeVideo fix your ******* audio delay

  • Blazing_495 BlazingRaven495 (@Blazing_495) reported

    @PrimeVideo @Twitch Your TNF stream is terrible. I get less buffers on the nobodies I follow. lmao. Surely someone as rich as you can afford a better connection.

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