Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New York City, NY 8
Denver, CO 7
Brisbane, QLD 5
Chicago, IL 5
Atlanta, GA 5
Orlando, FL 5
Los Angeles, CA 5
Phoenix, AZ 4
Tampa, FL 4
Dallas, TX 4
Ashburn, VA 4
Seattle, WA 3
Mumbai, MH 3
Indianapolis, IN 3
Palmyra, VA 3
Buena Park, CA 3
Nottingham, England 3
San Antonio, TX 3
Montréal, QC 3
Winston-Salem, NC 3
Minneapolis, MN 3
London, England 3
Marietta, GA 2
Lexington, KY 2
Torrington, CT 2
New Oxford, PA 2
Spokane, WA 2
Jacksonville, FL 2
Austin, TX 2
San Francisco, CA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • momomonitor Mills' Pills (@momomonitor) reported

    @PrimeVideo can't even get the fee guys wtf lol? Just buffers. None of my other streaming services buffer right now.

  • StCredAllstar JMIKE (@StCredAllstar) reported

    @NFLonPrime @PrimeVideo Boooo. Fix this constant buffering!!

  • Amberellacorp AmberEllaCorp (@Amberellacorp) reported

    Hey @PrimeVideo, your football streaming looks like ****. If I wanted to see Madden 99 quality, I’d plug in the OG PlayStation. Step it up.

  • StevenGerchen Steven Gerchen (@StevenGerchen) reported

    @PrimeVideo this feed is terrible. Grainy and shaky

  • greenfeed Two Bit (@greenfeed) reported

    @PrimeVideo this is the worst broadcast team I’ve ever listened to. Now just watching on mute. #TNF #TNFonPrime

  • NickKroeker Nick Kroeker 🌻 (@NickKroeker) reported

    Anyone else having issues with sound and video syncing for NFL on Prime? @PrimeVideo @NFL #TNFonPrime

  • ChrisCounselma1 Chris Counselman (@ChrisCounselma1) reported

    @PrimeVideo @NFLonPrime is not working. Streaming can’t keep up with all the fast moving players, there seems to be a stutter delay in the video. Technology not there yet. @NFL

  • pamcho3 Pam C ❤🐕❤ (@pamcho3) reported

    @rwm666 We lost the volume and had to reboot. Then the picture froze, then 3 quick freezes. I always have these issues with Amazon Prime but never with my other streaming services. Live broadcasts are worse. #KCvsLA @PrimeVideo

  • AmandaSuspended Herman Tissues (@AmandaSuspended) reported from New Orleans, Louisiana

    @run_gainesville @PrimeVideo It's so awful. Why do they bother?

  • sericite Sericite (@sericite) reported

    Hey @PrimeVideo…I don’t have a problem with #thursdaynightfootball being on Prime in theory. But in practice, you need to fix your bandwidth because this streaming quality is horrible. It’s not my local network…my Fiber is downloading at 445Mbps. It’s you. Do better.

  • scheidj Joshua Scheid (@scheidj) reported

    @PrimeVideo @NFLonPrime it’s the third quarter and I just now finally got a glimpse of HD quality. The graininess is giving me a headache. And no it wasn’t an issue with my internet. Please improve by next week.

  • theone1269 Travis Jackson (@theone1269) reported

    @PrimeVideo You need to get this game quality together ASAP!

  • JV3MusicMan Joseph Varn (@JV3MusicMan) reported

    Hey @NFL… @PrimeVideo is AWFUL!

  • SoloDoloTheKidd Hopwood⚡ (@SoloDoloTheKidd) reported

    @PrimeVideo @amazon Fix you're #thursdaynightfootball stream..... This is terrible.......

  • CHInicholasj Nick the Ripper (@CHInicholasj) reported

    Football on @PrimeVideo? The worst football watching experience I've had in a long time. #ChiefsvsChargers

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