Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 13
Chicago, IL 9
Los Angeles, CA 8
Portland, OR 8
Denver, CO 6
Orlando, FL 6
Seattle, WA 6
Houston, TX 6
Minneapolis, MN 6
Las Vegas, NV 5
Atlanta, GA 5
Ashburn, VA 5
New York City, NY 5
San Jose, CA 5
Brisbane, QLD 4
Dallas, TX 4
Birmingham, AL 4
Sydney, NSW 4
Omaha, NE 4
Miami, FL 4
Queens, NY 3
Vancouver, BC 3
Perth, WA 3
Buena Park, CA 3
Columbus, OH 3
Austin, TX 3
Carlsbad, CA 3
Katy, TX 3
San Antonio, TX 3
Milwaukee, WI 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • mo_jigga Mo_Jigga™ (@mo_jigga) reported

    Ke kola di login tsa @PrimeVideo 🥺 I’ll return them after binging #ThusoMbedu

  • cgraytness Gray (@cgraytness) reported

    Two great shows that weren't cop dramas get cancelled by CBS. Why? Because of one showrunner or did it not fit with the target audience for the channel? @netflix , @hulu, @PrimeVideo can we get some help here. #SaveAllRise #SaveMacGyver

  • Naveens17786563 Naveen shetty (@Naveens17786563) reported

    @PrimeVideo what happening to kannada movies section.only shows 29 movies.what happens to other kannada movies.please fox this issue

  • Grumio43257933 Jimbo (@Grumio43257933) reported

    @AmazonHelp Thanks but no point as broadcast is long finished & your link is just a rambling generic reboot page, not specific to the terrible quality today What I object to most is your implication that it's my System at fault ! 🤬 Absolute total 100 % crap Admit your failings #PrimeVideo

  • ramgu2005 Rafael Augusto (@ramgu2005) reported

    @AbeBooks @PrimeVideo Hello, need help about an order I placed but the contact us link doesn't work here for me...

  • catchypiccolino Swiftology (@catchypiccolino) reported

    @dokotor242 @PrimeVideo The real underground railroad system had white people helping slaves escape. It couldn't be anti white when white people were allies and desired to help enslaved people

  • Elszara Elspeth (@Elszara) reported

    @imduffy15 @PrimeVideo My SAB box saying "no signal". Seems to have 'lost' connection to satallite. Followed online instructions (rather proud of myself) but says no signal being received. So Netflix only until I can get aerial man to look at. Still can't get vpn for fire stick to work

  • mdtsinha Mudit Sinha (@mdtsinha) reported

    @PrimeVideo Your search results have a major bug. Unable to search for a movie that is clearly on the platform. Have to go to Imdb and navigate via the Deeplinks. Not like you had a great 'Search' anyway. Horrible from one of the top OTTs to have a broken search!

  • 100thingspod 100 things we learned from film podcast 😷😷 (@100thingspod) reported

    @NeededRoads @PrimeVideo Yes, mate. I worked for Sky for 9 years and they ‘pride’ themselves on their subtitles (Redbee do theirs) and work with disabled charities. Your beef might be with Virgin, or that Sky sell off the bare minimum packages to third parties.

  • drsgon Dr Sabyasachi Gon 🇮🇳 (@drsgon) reported

    @PrimeVideo hi, english subtitles are not coming in my android TV for #TheGreatIndianKitchen movie, though the subtitles for the movie are present with mobile application. For other movies subtitles are working in android TV. Please help

  • esdarrell Edwin (@esdarrell) reported

    @PrimeVideo having problems with sound going in and out on my fire stick apps?!?

  • lnhaddock Shonda (@lnhaddock) reported

    @KarenLevett1 @PrimeVideo The first episode is the worst... It gets better kinda ..

  • RodneySuckSuck Problem ? (@RodneySuckSuck) reported

    @PrimeVideo @Camila_Cabello @nickgalitzine Wow, looks awful!

  • anuj913 Anuj (@anuj913) reported

    @PrimeVideo Dear prime I have Amazon prime subscription but I am unable to download any video. Please help. Viv @amazon

  • ItsAllFcuked Mark (@ItsAllFcuked) reported

    @netflix why is the PS4 app so bad? Got my account set to highest rate and the quality is always terrible. No problems with @PrimeVideo though. Sort it out 🤬

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