Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New York City, NY 8
Los Angeles, CA 7
Denver, CO 7
Ashburn, VA 6
Atlanta, GA 6
Chicago, IL 5
Orlando, FL 5
Bengaluru, KA 4
Guadalajara, JAL 4
Brisbane, QLD 4
Minneapolis, MN 4
Phoenix, AZ 4
Tampa, FL 4
Derby, England 3
Fairfield, CA 3
Jacksonville, FL 3
Wandsworth, England 3
Mumbai, MH 3
Indianapolis, IN 3
Palmyra, VA 3
Nottingham, England 3
Dallas, TX 3
San Antonio, TX 3
Montréal, QC 3
Winston-Salem, NC 3
Cincinnati, OH 2
San Diego, CA 2
Albany, NY 2
Vacaville, CA 2
Hyderabad, TG 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • elise_john85 Elise (@elise_john85) reported from Maidstone, England

    Completed @LuciferNetflix, very conflicted feelings about it. Having watched from the start in @PrimeVideo I can’t help feeling it all got too musical towards the end.

  • JWatsonONeill James Watson-O'Neill (@JWatsonONeill) reported

    @PrimeVideo it looks like you’re dropping new episodes of shows with no subtitles and then adding subtitles several weeks later. Is this a deliberately discriminatory strategy? Please don’t respond with another automated message telling me how subtitles work! #Access #Equity

  • ThLivesOfOthers a vida dos outros (@ThLivesOfOthers) reported

    @HBOMaxHelp @c_schmi_ Hahaha, last time HBOMAX asked me to call on DM, I spent half a day answering their questions and they insinuated my connection was the problem, BUT Netflix and PrimeVideo run perfectly on my TV. Don’t bother calling them on DM, It will be a waist of your time

  • NajahsVibe naj (@NajahsVibe) reported

    @rihanna @SavageXFenty @PrimeVideo “ you betta work *****”

  • instabucher #FREEBRITNEY (@instabucher) reported

    @laracroftonline HOW ARE THERE SO MANY PPL DUMB ENOUGH 2 BY INTO THIS STUFF? THESE COMPANIES PRAY ON WEAK RELIGIOUS UNEMPLOYED WOMEN. MOST OF THEM ARE STAY-AT-HOME WHITE WOMEN WHO ARE MOMS & HAD COSMETIC WORK. ITS VERY SAD & I WISH @PrimeVideo WOULD EXPOSE R+F LIKE #LuLaRich

  • karen_lucei Karen Lucei (@karen_lucei) reported

    @PrimeVideo If prime would get their last update to video fixed, no I don’t have proxy or vpn, and deregister and re register did. It did not fix anything. Paying for nothing. Darn.

  • joy5729 Tango_Joy5729 (@joy5729) reported

    @sadgizmo @Cinderella @PrimeVideo What's terrible about it?

  • ThLivesOfOthers a vida dos outros (@ThLivesOfOthers) reported

    @HBOMaxHelp @c_schmi_ Hahaha, last time HBOMAX asked me to call on DM, I spent half a day answering their questions and they insinuated my convection was the problem, BUT Netflix and PrimeVideo run perfectly on my TV. Don’t bother calling them on DM, It will be a waist of your time

  • HendallWitch Mis (@HendallWitch) reported

    @IKWYDLS @PrimeVideo This looks low budget and terrible.

  • dante32278 Dante Pasquini (@dante32278) reported

    @Cinderella @PrimeVideo Late candidate for worst GIF of 2021

  • sporty12785 pat monaco (@sporty12785) reported

    @rihanna @SavageXFenty @PrimeVideo Terrible in music

  • SparklingKesha Its Just Kesha (@SparklingKesha) reported

    @PrimeVideo your automated help bot is awful! I ordered products I needed today, which are now showing as delivered even though they haven’t been, and the only ‘help’ offered was I can’t do anything until end of day Tuesday

  • aunty_kimmy kim 💋 (@aunty_kimmy) reported

    @Cinderella @PrimeVideo Thought it was a terrible movie

  • Nitin_Fibonacci Nitin @ Fibonacci (@Nitin_Fibonacci) reported

    I really challenge anyone in @PrimeVideo team to solve this problem. I think sadly no one in @amazon has any clue. If no one can solve this, why don’t you give me the Primevideo team for. A month and I will help u solve it . Thousands of customers will appreciate it . @JeffBezos

  • ashish_101010 Ashish (@ashish_101010) reported

    @PrimeVideo I am facing issues while watching movies in mobile .it is not playing videos and continuously it is braking the voice and freezing the videos.

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