Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Los Angeles, CA 8
Ashburn, VA 7
Phoenix, AZ 6
Atlanta, GA 5
Minneapolis, MN 3
Dallas, TX 3
Denver, CO 3
Chicago, IL 3
London, England 3
Orlando, FL 3
Brisbane, QLD 3
Buena Park, CA 3
Endicott, NY 2
Angier, NC 2
Miami, FL 2
Stone Mountain, GA 2
Montréal, QC 2
Omaha, NE 2
Vancouver, BC 2
Houston, TX 2
New Delhi, NCT 2
Reno, NV 2
Guadalajara, JAL 2
Bengaluru, KA 2
Berlin, Land Berlin 2
Ocala, FL 2
Portland, OR 2
Madison, WI 2
Napa, CA 2
Perth, WA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • julesy julesy (@julesy) reported

    @blairbn I enjoyed the first 15 min I got to watch of the 1st ep! @PrimeVideo gives me an error every time I try to continue my video. I mean, I bought the whole season so I dont get what the issue is but I will try again later!

  • ImmortalMoT Immortal -T- (@ImmortalMoT) reported

    @PrimeVideo Stop terrorizing children (and adults) with the scary movie freak show previews. It’s the worst part of prime.

  • Waboman1 Waboman (@Waboman1) reported

    @PrimeVideo @AppleSupport Latest update to the Prime video app on #AppleTV and I no longer get HDR. Please fix asap!

  • Anmol71822979 Anmol (@Anmol71822979) reported

    @amazon @PrimeVideo @amazonmusic I am unable to resolve my customer account issue ,there is no relation of seller account with that so kindly give me the permission to pick up my stock asap as my account issue is not resolving on any end i have done everything to. Contact amazon but have'nt got any solution

  • yinzerchemist Mad Max (@yinzerchemist) reported

    @SCityNATION412 @PrimeVideo @NFL has the ABSOLUTE WORST all star game of the four major professional sports.

  • saikirannemuri Sai Nemuri (@saikirannemuri) reported

    @PrimeVideoIN @PrimeVideo In the recently uploaded "One Cut Two Cut" Kannada movie, there is a miss in sync with video and subtitles. Subtitles are displayed in advance than the video screening. Kindly check and fix it.

  • fullmoonyelena soph🧃euphoria spoilers (@fullmoonyelena) reported

    @AnnaKendrick47 @Showtime if you like gay women led plane crash shows you should watch the wilds on @PrimeVideo bestie

  • hecpara Hector 🗻 Parayuelos (@hecpara) reported

    Hey @PrimeVideo - why the heck can I not stream bonus material to the TV I'm watching something on? Forcing me to watch it in my phone instead is the most asinine decision. Please fix this!

  • Gregster29 Greg O'Connell (Two jabs) (@Gregster29) reported

    .@AmazonPrime @primevideouk @PrimeVideo the winner of the worst #cgi tear goes to #ReacherOnPrime come on guys could you not have found a good FX house to do that one scene in the final episode, instead of someone using mspaint.

  • ArmchairCritic_ . (@ArmchairCritic_) reported

    @TheUnscripted_ @PrimeVideo At this point I believe they don’t care. Cos thousands of people have complained about this thing and they no send at all. How hard is it to fix the issue?

  • saintangelo Kurt St. Angelo (@saintangelo) reported

    I was running out of canned cat food. Before bed on Saturday night, I ordered a case from @amazon . It was delivered to my door before 10 a.m. Sunday morning. Problem solved. @PrimeVideo cc: @Walmart

  • Gery21229025 Gery (@Gery21229025) reported

    @PrimeVideo The wilds - broken

  • EnnaelK3219 Ennael (@EnnaelK3219) reported

    @bub964 @PrimeVideo Okay, doesn't mean anything to me. It's not a movie I've heard of. And the 2nd use of the gif doesn't help...

  • Anmol71822979 Anmol (@Anmol71822979) reported

    @amazon @PrimeVideo @amazonmusic Worst experience of amazon ,worst system unable to do anything no customer solution and no intimation just block the account and after that nothing

  • Anmol71822979 Anmol (@Anmol71822979) reported

    @amazon @PrimeVideo @amazonmusic My customer account is locked and also i havent intimated my issue and theres been 100 days also done everything to know my problem and solve accordingly bit unable to do that

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