Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 13
Chicago, IL 10
Portland, OR 8
Denver, CO 7
Los Angeles, CA 7
Minneapolis, MN 7
San Jose, CA 7
Orlando, FL 6
Seattle, WA 6
Houston, TX 6
Birmingham, AL 5
Las Vegas, NV 5
Atlanta, GA 5
Ashburn, VA 5
New York City, NY 5
Dallas, TX 4
Sydney, NSW 4
Omaha, NE 4
Miami, FL 4
Queens, NY 3
Vancouver, BC 3
Perth, WA 3
Buena Park, CA 3
Brisbane, QLD 3
Columbus, OH 3
Austin, TX 3
Carlsbad, CA 3
Katy, TX 3
Indianapolis, IN 3
San Antonio, TX 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • MetalHippie501 Bundy (@MetalHippie501) reported

    @PrimeVideo is the worst thing to happen to The NFL since OJ

  • seattleadman seattleadman (@seattleadman) reported

    @PrimeVideo two different bars in Nashville and the @NFL streaming sucks. Need to fix your tech.

  • timsale Tim Sale (@timsale) reported

    @PrimeVideo please fix/add the DVR capabilities. It's like going back in time to 1990 with this app.

  • EmsIntellection Em (@EmsIntellection) reported

    @NFL @PrimeVideo This is the WORST ******* game watching experience. You cant even rewind w/out it taking forever or glitching & restarting from ******* beginning. Bezos is a ***** for this. Idk why the NFL made this agreement. Total bullshit when we pay for cable and @nflnetwork

  • TSayda Ted Saydalavong (@TSayda) reported

    The game looks great on @PrimeVideo but please fix the freezing issues. It's very annoying when the picture keeps freezing every 2 or 3 minutes. #TNFonPrime

  • LuckyEatAnter King LuckyEat-Anter, First of His Name (@LuckyEatAnter) reported

    Yo, @NFL and @PrimeVideo: It is ridiculous that the 50-inch LG flat screen on which I have watched tons of Amazon Prime content without a problem is now suddenly "incompatible" with the #ThursdayNightFootball programming. Complete bullshit.

  • BillsMafia918 🦬BillsMafia_BuffaloStrong🦬 (@BillsMafia918) reported

    @TheRealCoach_JB @PrimeVideo I had no issues at all. Have heard some areas having issues tho

  • JohnSlick_ John Slick (@JohnSlick_) reported

    @TheRealCoach_JB @NFL @PrimeVideo Coach I live in bum **** Wisconsin and have had 0 issues what’s the problem?

  • _ToneCorleone Antonio Salafia (@_ToneCorleone) reported

    @TheRealCoach_JB @NFL @PrimeVideo I've heard of all the issues but I've had none of those. Been a pretty good stream the last 2 weeks

  • Jordan45021977 Jordan (@Jordan45021977) reported

    @PrimeVideo not working! NFL… too big???

  • CallSignWhisker Sunshine 'Roevember', MPH 🎃👻 🏳️‍🌈🌊🔭🔬☣ (@CallSignWhisker) reported

    Is anyone else frustrated by the streaming quality and the fast forward option on @PrimeVideo for Thursday night football? Ugh.. @NFL

  • Rick_Filter Nick Fielder (@Rick_Filter) reported

    @PrimeVideo this **** is terrible voice don’t match and it’s lag

  • Voguegarcon1 kidKriptic (@Voguegarcon1) reported

    @steelerfangirl7 Absolutely terrible @PrimeVideo @nfl

  • cush_atc Chuck Cushman (@cush_atc) reported

    They didn’t improve the picture quality at all from last on #PrimeVideo for this football game. This is hot garbage, just absolute trash.

  • GetchaGmUp Stupid Games = Stupid Prizes (@GetchaGmUp) reported

    @TheRealCoach_JB @NFL @PrimeVideo When’s the last time you reset your WiFi connection? Give it a shot and it might help 👍

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