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Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Warrior, AL 1
Yeovil, England 1
Tucson, AZ 1
London, England 4
Austin, TX 4
Seattle, WA 4
Indianapolis, IN 5
Tacoma, WA 1
Township of Evan, KS 3
Gig Harbor, WA 1
Perth, WA 2
Singapore, Central Singapore 1
Sydney, NSW 3
San Jose, CA 3
Canberra, ACT 2
Melbourne, VIC 1
Tieton, WA 1
Boothbay Harbor, ME 1
Adelaide, SA 1
Brisbane, QLD 5
Maitland, NSW 1
Hurst, TX 1
Santa Clara, CA 1
Chico, CA 1
Dallas, TX 4
Guarulhos, SP 3
Madrid, Madrid 3
Mandeville, LA 1
Schaumburg, IL 2
Göteborg, Västra Götaland 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • minadelic
    Mina Delić (@minadelic) reported

    Hey @PrimeVideo I tried watching Elf last night on my @STARZ subscription and the quality was very off! Kept flashing randomly like my TV was busted, I tried watching on another TV and it happened on both. Watched a different movie just fine after so it's definitely not my TV.

  • vinnycthatwhoib
    VinnyCThatWhoIBe (@vinnycthatwhoib) reported

    @TheWheelOfTime That's great but when are you going to fix the compression problem with the video stream? It's embarrassingly low quality, artifacts everywhere. @PrimeVideo @rafejudkins

  • sispijan
    Grégory (@sispijan) reported

    Hello @PrimeVideo , more than 10 days since @TheWheelOfTime premiere and still lot of issues with video quality, especially in 4k HDR, with lot of complaints about it on social media (see on reddit). Artefact, pixelisation, color error. I hope your tech team are on it. It is bad

  • TDevolin
    ➰Herondale Charm➰ (@TDevolin) reported

    @poundingsalt @PrimeVideo I don’t know! Literally the only reason I don’t mind Sunday nights! Now, work tomorrow and no satisfaction!

  • Kyuss_Jones
    Kyuss Jones (@Kyuss_Jones) reported

    @PrimeVideoCA @PrimeVideo have you dropped Yellowstone Season 4 Episode 5 yet? It was supposed to drop@at 7:00 pm MST last night as it did the previous weeks. After a couple of hours of waiting, I had to go to bed without my fix.

  • himanshuch89
    Himanshu Chadha (@himanshuch89) reported

    @PrimeVideoIN @PrimeVideo @AmazonHelp Hello, streaming quality on my android tv is very poor, inspite of having a 1gbps fiber connection. Videos run perfectly on browser and mobile. Can you please advise how streaming quality can be fixed on android tv app?

  • VictorBellew3
    Victor Bellew (@VictorBellew3) reported

    @PrimeVideo @TheWheelOfTime I freaking hate it and it’s not just because it only gives a slight courtesy nod to the books but because the story is truly terrible. Why not just write your own story instead of ruining one that so many people have come to love so much. Pathetic

  • Fooshhhh
    FOOSH (@Fooshhhh) reported

    I got Amazon Prime Video but I have no idea what to watch😣 someone help #PrimeVideo

  • clyde_from
    Crispen Myers (@clyde_from) reported

    @PrimeVideo Worst of the 3

  • phrogboi231
    Phrogboi231 (@phrogboi231) reported

    @AnasNayyar10 @PrimeVideo Terrible movie

  • DeAtHaToMiC69
    Dave Hopkins (@DeAtHaToMiC69) reported

    @hashim0307 @PrimeVideo Pirlo wasn't the issue, he came in at a time when we were failing and the personnel played as individuals. Perhaps too big of a job with too many variables for him to deal with as his first job.

  • degz
    Sudeep Vishnumurthy (@degz) reported

    Forgot @PrimeVideo. Netflix is probably the better of the lot and rest are literally unusable.

  • JKoomaguy
    Nobody/Somebody (@JKoomaguy) reported

    @PrimeVideoCA Did I miss a post about Yellowstones new episode 5 not being put up tonight? #help #PrimeVideo #yellowstone @Yellowstone

  • randlandia
    Tellindal Tirraso (@randlandia) reported

    @bgabrw @PrimeVideo I have no problem accessing them on my FireTV. You have to be playing an episode, which is annoying, but so long as it's playing you can hit UP on your remote to get to the X-Ray content.

  • srikanth1171
    SRIKANTH SAYAM (@srikanth1171) reported from Annāram, Telangana

    Due to a problem with your card, your Prime benefits are currently on hold. We have been unable to charge your account $12.99 and applicable taxes for your next 1 month of @PrimeVideo If you don't update your card information, your @PrimeVideoIN Prime membership may be cancelled

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