Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

Less
More

amazon-prime-instant-video Hero Image

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 13
Chicago, IL 11
Houston, TX 8
Portland, OR 8
San Jose, CA 8
Seattle, WA 7
Atlanta, GA 7
Los Angeles, CA 7
Minneapolis, MN 7
Orlando, FL 6
Ashburn, VA 6
New York City, NY 6
Denver, CO 6
Dallas, TX 5
Las Vegas, NV 5
Sydney, NSW 5
Birmingham, AL 5
Omaha, NE 4
Miami, FL 4
Indianapolis, IN 4
Columbus, OH 3
Austin, TX 3
Carlsbad, CA 3
Katy, TX 3
San Antonio, TX 3
Hyderabad, TG 3
St. Louis, MO 3
Milwaukee, WI 3
Kansas City, MO 3
Saint Paul, MN 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • jimmizzle30 jwheezy (@jimmizzle30) reported from Syracuse, Utah

    @PrimeVideo your NFL coverage tv quality is terrible

  • mexikid Richard Howell (@mexikid) reported

    @NFLonPrime @NFL @PrimeVideo FYI, you’re ruining TNF with the horrible quality of your stream.

  • NickLewis37 Nick Lewis 3️⃣7️⃣ (@NickLewis37) reported from Mankato, Minnesota

    I routinely stream on @PrimeVideo but the audio on #TFN is a full second ahead of the gameplay. I’ve restarted my TV, rebooted my router. This is completely worthless. Do better, @NFLonPrime. Or @Ask_Spectrum. Don’t care, just fix it. #thursdaynightfootball

  • strummerthecat NoneOfYourBusiness (@strummerthecat) reported from Denver, Colorado

    Hey @PrimeVideo FIX YOUR STREAMING FEED! IT SUCKS!

  • E_AdameII Eddie Adame II (@E_AdameII) reported

    @NFLonPrime @PrimeVideo Between the poor video quality and video cutting in and out I’d rather play tecmo bowl.

  • LuckydogEman E Man (@LuckydogEman) reported

    @allforo11998517 @PrimeVideo My TNF on Amazon SUCKS. SUPER GLITCHY. Our internet allows us video all day for work. So it's gotta be Amazon. Sucks.

  • breenclan Tahoedad72 (@breenclan) reported

    @PrimeVideo @NFL confused why I can stream prime all the time as my three boys play on their gaming systems with zero issues. Then I turn on TNF nothing but screen freezing and blurry!

  • EngelbertRober2 Draven Azrael (@EngelbertRober2) reported

    @PrimeVideo the video quality is horrible. I have very good Internet and never have this problem.

  • DividendBreeder The Dividend ******* (@DividendBreeder) reported

    @ebizmaster @PrimeVideo @NFL Did you figure this out? Having the same exact issue and cannot even pause the game. When I hit pause it just brings up the 4 broadcast options for the game.

  • tfs27 Schmitty (@tfs27) reported

    @FB_Helmet_Guy I only stream TV, this by far is the worst streaming set up...I keep hearing the whistle during the play.... Plus the picture just lags. Hey @PrimeVideo stick to two days delivery. Meanwhile the HS game on ESPN is 100% better picture..... It's on @YouTubeTV

  • zjanderson Zach Anderson (@zjanderson) reported

    .@PrimeVideo is not broadcasting in 5.1. No audio in center nor surround channels. There’s your problem. #thursdaynightfootball

  • furdburfle81 Ted McKinney-fourthed vaxxed (@furdburfle81) reported

    @PrimeVideo also the video is not crisp. It is fuzzy. Just like the poor quality that @dazn delivers.

  • charhende Charlie Henderson (@charhende) reported

    So do sports bars just ask for someone’s @PrimeVideo login or what? #TNFonPrime

  • cjc4231 Chris (@cjc4231) reported

    UPDATE: After switching to @LGUS built in @PrimeVideo app, no issues. Seems to be @AppleTV issue… #fixit

  • mackasaurus91 Dan (@mackasaurus91) reported

    @The_TyPhillips @PrimeVideo Nope. I have the same issue. Never had persistent issues with streaming tv at my house until this feed.

Map Check Current Status