Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 13
Chicago, IL 11
Houston, TX 8
Portland, OR 8
San Jose, CA 8
Atlanta, GA 7
Los Angeles, CA 7
Minneapolis, MN 7
Orlando, FL 6
Seattle, WA 6
Ashburn, VA 6
New York City, NY 6
Denver, CO 6
Dallas, TX 5
Las Vegas, NV 5
Sydney, NSW 4
Omaha, NE 4
Miami, FL 4
Indianapolis, IN 4
Birmingham, AL 4
Columbus, OH 3
Austin, TX 3
Carlsbad, CA 3
Katy, TX 3
San Antonio, TX 3
Hyderabad, TG 3
St. Louis, MO 3
Milwaukee, WI 3
Kansas City, MO 3
Saint Paul, MN 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • levi_ack_9 CD69 (@levi_ack_9) reported

    Black Adam, Top Gun: Maverick and other shows is not able to stream on 4k. Only amazon original series and indian shows are able to stream in 4k. @PrimeVideo @PrimeVideoIN please fix this issue.

  • BenHellum Mr. Observant (@BenHellum) reported

    Hey @PrimeVideo! Please fix the bug that is causing the episode description to be Spanish. The spoken language is English, so is the keyboard language! And it's not just a single device, it shows the same on my TV as it does for my phone. #glitch #fixit #why

  • rompa69 Mark Wayland (@rompa69) reported

    Dear @PrimeVideo how can your Apple TV player app be so bad at playing and simple seeking? It’s embarrassingly terrible and uses different and broken controls from established standards. It’s so unusable I’m thinking of canceling my monthly subscription…

  • mdylanw2357 Michael W (@mdylanw2357) reported

    14.99 a month for Amazon video to buffer every 5 mins... No other apps do this, not my internet! @PrimeVideo

  • lsepper Liz Sepper (@lsepper) reported

    @smbrnsn @PrimeVideo Prime stinks but Hulu is still the leader in terrible. Bonus points for the skipping entire show segments and episodes. Netflix is by far the best

  • britsjam0 Brittany (@britsjam0) reported

    @amazon @PrimeVideo what is going on with your platform? I’ve been trying to watch your shows for the past 2 days but nothing will load. Please can you fix this issue so I can watch what I pay for? I’d appreciate your prompt attention. Thanks in advance - a loyal customer

  • CardiganPeach anne 🍑 #MoreThanFour (@CardiganPeach) reported

    . @amazon @AmazonHelp @PrimeVideo I need help! Can someone help me with an issue with my Prime Video subscription?

  • Libretio2 Libretio (@Libretio2) reported

    Had #Netflix for just over 2 years now. Only in the last month or so has the fuzzy image quality sharpened up on par with #PrimeVideo. I know they downgraded quality during lockdown to manage the usage overload, but 2 years of a subpar picture! I just thought it was 'normal'...

  • BenHellum Mr. Observant (@BenHellum) reported

    Hey @PrimeVideo! Please fix the bug that is causing the episode descriptions to be Spanish. The spoken language setting is set to English, so is the keyboard language setting! And it's not just a single device, it shows the same on my TV as it does on my phone. #glitch #fixit

  • claud_nix Jon-Claud Nix (@claud_nix) reported

    @PrimeVideo @primevideouk About 5 minutes into "Horrible Bosses 2" the closed captions transcribe what *sounds like* an unusable word INTO THAT WORD. You need to change that transcription, now.

  • NANOUWITZ NANOUWITZ (@NANOUWITZ) reported

    @JoeMGoldner @RealRomaDowney @PrimeVideo You got no audience, Goldner. None, other than maybe you yourself listening to your own garbage show a few times, plus maybe two other people? And you know you got no audience. But you call your garbage shows a "media empire" Seek help.

  • DorothyCoffing Curious Mind (@DorothyCoffing) reported

    @aavishhkar @PrimeVideo The reality of how bogus #Pathaan movie is evident now on OTT. I could not bear the movie for 10 mins. Awful overacting. I still cannot understand how this movie is a blockbuster? (thanks to #moneylaundering, corporate booking).

  • AmyBCopywriting Amy Brewer (@AmyBCopywriting) reported

    I'm going to keep tweeting until the show gets at least another two full seasons. The characters are too damn complex to let go after just four more episodes. Choose quality. Choose a PROPER renewal. #MoreThanFour #ALeagueOfTheirOwn @amazon @PrimeVideo

  • doozethe Stuart Cameron🌻 (@doozethe) reported

    @rompa69 @PrimeVideo Agreed, the app’s terrible. Not Binge-level terrible, but terrible.

  • ReneeMontgomery Renee Montgomery (@ReneeMontgomery) reported

    The late nights and early mornings are the time I binge watch shows as I answer emails and catch up on work… Swarm on @PrimeVideo has me locked in right now 🙌🏾 what a ride. S1 E4

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