Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 12
Chicago, IL 10
Atlanta, GA 8
Los Angeles, CA 8
Ashburn, VA 8
Houston, TX 8
Portland, OR 8
San Jose, CA 8
Minneapolis, MN 7
New York City, NY 7
Denver, CO 7
Indianapolis, IN 6
Birmingham, AL 6
Seattle, WA 6
Sydney, NSW 5
Omaha, NE 4
Miami, FL 4
Milwaukee, WI 4
Las Vegas, NV 4
Dallas, TX 4
Orlando, FL 4
Carlsbad, CA 3
Katy, TX 3
San Antonio, TX 3
Hyderabad, TG 3
St. Louis, MO 3
Paris, Île-de-France 3
Kansas City, MO 3
Saint Paul, MN 3
Mumbai, MH 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • kautzdw Dennis Kautz (@kautzdw) reported

    @NFLonPrime @PrimeVideo @littlecaesars Fix your stream

  • Skipworth_CPA Daniel Skipworth, CPA/CVA (@Skipworth_CPA) reported

    Is @PrimeVideo NFL broadcast supposed to be HD? It's the worst Def I've ever seen. Blurry as heck. C'mon @JeffBezos

  • JacobSkarhus Jacob Skarhus (@JacobSkarhus) reported

    @PrimeVideo #thursdaynightfootball is the worst

  • ScoobySnack71 Tom Reeves (@ScoobySnack71) reported

    @NFLonPrime @PrimeVideo @littlecaesars OK, what's up with the NFL Prime broadcast, the sound is to quiet, not mixed properly, it's almost like they're playing in an empty stadium. The video when moving looks like it shot with a slow shutter speed. VERY POOR QUALITY. Watching on Xfinity cable. No as good as reg. TV.

  • BCsteelcity BC (@BCsteelcity) reported from Howland Center, Ohio

    @PrimeVideo why does every TNF game sound like I’m miles away. Awful sound all season

  • thecruickshank2 Quinn Cruickshank (@thecruickshank2) reported

    @PrimeVideo what the actual hell?!? My stream goes 10 seconds and then freezes! All the other apps I have work but not yours. A billion dollar corporation and you can't afford a working network..shame

  • IAMARED2 La republica socialista scouse de Liverpool (@IAMARED2) reported

    @PrimeVideo how does this NFL deal work? I pay to subscribe to the service but you get to sell ads and I have to sit through them?

  • Coach_Steve_ Steve Nichols (@Coach_Steve_) reported

    @amazon @PrimeVideo video quality for these TNF games is horrible

  • ianspring Ian Spring (@ianspring) reported

    Was watching Hulu Live TV with no audio issues. Switched to #TNFonPrime. Video way behind audio. Sigh. It's definitely you, @PrimeVideo.

  • Cpescado2112 Cpescado (@Cpescado2112) reported

    @NFLonPrime @PrimeVideo @littlecaesars 12 weeks still a terrible feed. i watch games on you tube tv with no issues but Amazon it’s in and out all game

  • talkjames TalkJames (@talkjames) reported

    @PrimeVideo fix you audio sync

  • NYGcrush NYGcrush (@NYGcrush) reported

    @PrimeVideo you are the worst at tnf. I hate you.

  • boling_drew Drew Boling (@boling_drew) reported

    @PrimeVideo @SoFiStadium Please explain why you’re destroying NFL games with horrible streaming quality? Do you realize how 1970 it is watching blurry football? Get it together please!

  • EddingerTim Tim Eddinger (@EddingerTim) reported

    Hey @PrimeVideo your feed of the @NFL game tonight is awful! Every time the players move it is blurry. No issues on the commercials though.

  • honeymesony sony ✨🦇 (@honeymesony) reported

    i need prime video to do the little tv thing on the side of my screen. fix it @PrimeVideo

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