Amazon Prime Video

Amazon Prime Video Outage Map

The map below depicts the most recent cities worldwide where Amazon Prime Video users have reported problems and outages. If you are having an issue with Amazon Prime Video, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon Prime Video users affected:

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Phoenix, AZ 11
Portland, OR 8
Atlanta, GA 7
Los Angeles, CA 7
Orlando, FL 7
Seattle, WA 6
Omaha, NE 5
Minneapolis, MN 5
Chicago, IL 5
Houston, TX 5
Perth, WA 4
Miami, FL 4
Brisbane, QLD 4
Dallas, TX 4
Birmingham, AL 4
Denver, CO 4
Sydney, NSW 4
Ashburn, VA 4
London, England 3
Kansas City, MO 3
Queens, NY 3
Buena Park, CA 3
Columbus, OH 3
Austin, TX 3
New York City, NY 3
San Jose, CA 3
Napa, CA 2
Tallahassee, FL 2
San Diego, CA 2
St. Louis, MO 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • ed_dewao アンジェロ (@ed_dewao) reported

    @PrimeVideo Hey, I need help with my refund. Thank you.

  • frankfunkfeat CthulhuZulu (@frankfunkfeat) reported

    @HaltomMike9911 @mobiONEofakind @PrimeVideo I give up. You lack reading comprehension. I never said, “only Black stars”. At the end of the day, if you don’t see a problem with excessive white representation for over 100 years and think it’s a bad idea for way more POC leads, then there’s nothing else to discuss.

  • Starthorn2 Starthorn (@Starthorn2) reported

    @PrimeVideo Now if you could fix the absolute dumpster fire you're making inspired by Tolkien, I'd watch more than great shows like this one.

  • RogerRogerATX Roger ATX (@RogerRogerATX) reported

    @PrimeVideo is there a known issue where a secondary user of Prime won't show the channel subscriptions on the Roku app? I signed up for channels and it works on my PC but not the Roku app

  • H_antaria Solider Boy Stan Account (@H_antaria) reported

    Why does my @PrimeVideo account work? I have paid for the account twice one time earlier in this and recently today it's still showing start your 7 day free trial it has deducted payment.

  • wagwaun wagwaun (@wagwaun) reported

    @CultureCrave Fantasy tv shows on @PrimeVideo haven’t really done well on prime, curious to see how this plays out, if it does play out well, I think Netflix is in big trouble, prime has been way successful this year IMO, Netflix has underperformed in terms of movie quality and additions.

  • HKiitten HomiiciidalKiitten (@HKiitten) reported

    @zombie00owl @PrimeVideo The worst movie ending ever!!

  • JoeyJojosWkyTrp JoeyJojo's Wacky Trip ★ (@JoeyJojosWkyTrp) reported

    @ImageComics @PrimeVideo @cliffchiang I saw the first issue at the comic store today and literally thought to myself "When are they going to make a show about this?" Great timing haha

  • Putinisterrorst Putin_isterrorist (@Putinisterrorst) reported

    @PrimeVideo @lilbaby4PF sucks... and the half wits watching this and nodding along with this fool.. yah, America has a system in place - it's called work hard, educate yourself, do better.. .and you will be fine. Or, you can commit crimes and go to jail. Works pretty well for normal people..

  • funfrannie Fran E. (@funfrannie) reported

    Why doesn't my @PrimeVideo mlb work to watch @whitesox rn?

  • petertdoherty The Warlock of Firetop Mountain (@petertdoherty) reported

    @comiXology @PrimeVideo Fix your App

  • Strickalator Shawn Sunshine Strickland (@Strickalator) reported

    @mosseri @instagram Latest update causing #Instagram to randomly crash, even if not using the app. I'm in the middle of watching a show on @PrimeVideo and it's giving me the Instagram error.

  • pencefl69868052 Centrist_Texan (@pencefl69868052) reported

    @PrimeVideo @GoodOmensPrime S1E1 English version is playing French language. #help @amazon

  • TomPAllred Tom Allred (@TomPAllred) reported

    @PrimeVideo You've broken the PV app on my 4K TV. Must now go to website to rent movies. But the device I rent the movie on isn't 4K so you won't rent me the 4K version, only the HD version, even if I then play it on my 4K TV. Effectively you've prevented 4K rentals.

  • Remewyn Reme D (@Remewyn) reported

    @HertzBarry @darkavm @PrimeVideo Worst movie ever! 🙈

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