Amazon Prime Video status: streaming issues and outage reports

Problems detected

Users are reporting problems related to: playback issues, buffering and crashing.

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
May 25, 1:40 AM EDT	0	0
May 25, 2:00 AM EDT	0	0
May 25, 2:20 AM EDT	0	0
May 25, 2:40 AM EDT	0	0
May 25, 3:00 AM EDT	0	0
May 25, 3:20 AM EDT	0	0
May 25, 3:40 AM EDT	0	0
May 25, 4:00 AM EDT	0	0
May 25, 4:20 AM EDT	0	0
May 25, 4:40 AM EDT	0	0
May 25, 5:00 AM EDT	0	0
May 25, 5:20 AM EDT	0	0
May 25, 5:40 AM EDT	0	0
May 25, 6:00 AM EDT	0	0
May 25, 6:20 AM EDT	0	0
May 25, 6:40 AM EDT	0	0
May 25, 7:00 AM EDT	0	0
May 25, 7:20 AM EDT	0	0
May 25, 7:40 AM EDT	0	0
May 25, 8:00 AM EDT	0	0
May 25, 8:20 AM EDT	0	0
May 25, 8:40 AM EDT	0	0
May 25, 9:00 AM EDT	0	0
May 25, 9:20 AM EDT	0	0
May 25, 9:40 AM EDT	0	0
May 25, 10:00 AM EDT	0	0
May 25, 10:20 AM EDT	0	0
May 25, 10:40 AM EDT	0	0
May 25, 11:00 AM EDT	0	0
May 25, 11:20 AM EDT	0	0
May 25, 11:40 AM EDT	0	0
May 25, 12:00 PM EDT	0	0
May 25, 12:20 PM EDT	0	0
May 25, 12:40 PM EDT	0	0
May 25, 1:00 PM EDT	0	0
May 25, 1:20 PM EDT	0	0
May 25, 1:40 PM EDT	0	0
May 25, 2:00 PM EDT	0	0
May 25, 2:20 PM EDT	0	0
May 25, 2:40 PM EDT	0	0
May 25, 3:00 PM EDT	0	0
May 25, 3:20 PM EDT	0	0
May 25, 3:40 PM EDT	0	0
May 25, 4:00 PM EDT	0	0
May 25, 4:20 PM EDT	0	0
May 25, 4:40 PM EDT	0	0
May 25, 5:00 PM EDT	0	0
May 25, 5:20 PM EDT	0	0
May 25, 5:40 PM EDT	0	0
May 25, 6:00 PM EDT	0	0
May 25, 6:20 PM EDT	0	0
May 25, 6:40 PM EDT	0	0
May 25, 7:00 PM EDT	0	0
May 25, 7:20 PM EDT	0	0
May 25, 7:40 PM EDT	0	0
May 25, 8:00 PM EDT	0	0
May 25, 8:20 PM EDT	0	0
May 25, 8:40 PM EDT	0	0
May 25, 9:00 PM EDT	0	0
May 25, 9:20 PM EDT	0	0
May 25, 9:40 PM EDT	0	0
May 25, 10:00 PM EDT	0	0
May 25, 10:20 PM EDT	0	0
May 25, 10:40 PM EDT	0	0
May 25, 11:00 PM EDT	0	0
May 25, 11:20 PM EDT	0	0
May 25, 11:40 PM EDT	0	0
May 26, 12:00 AM EDT	0	0
May 26, 12:20 AM EDT	0	0
May 26, 12:40 AM EDT	0	0
May 26, 1:00 AM EDT	0	0
May 26, 1:20 AM EDT	0	0
May 26, 1:40 AM EDT	0	0

May 26: Problems at Amazon Prime Video

Amazon Prime Video is having issues since 08:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

Playback Issues (33%)
Buffering (24%)
Crashing (23%)
Sign in (16%)
Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Charlotte	Buffering	5 hours ago
Belleville	Sign in	5 hours ago
Toronto	Buffering	6 hours ago
Canyon Lake	Buffering	7 hours ago
London	Buffering	10 hours ago
Philadelphia	Video Quality	13 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

👑KingJHip ⚾️ (26-27) 🚛🏁🏁 🦁🥉 (@KingJHip) reported 3 minutes ago
@familybaptisttn @NASCAR @PrimeVideo I'll say one thing for Prime. Maybe offer a video quality option? Not everyone can constantly run 1080p. Seems like it decides it will either be 1080p or 480, but maybe you can normally get 720p. Just want to offer a middle ground for people, no need for arguing.
Kyle Markowitz (@IAMKM85) reported 3 minutes ago
@familybaptisttn @NASCAR @PrimeVideo Had zero issues, your watching experience is based off your internet connection. If they watched it im sure they wouldnt have a problem, they most likely have the best there is to offer.
Richard Sharpe IV (@IV_sharpe) reported 5 minutes ago
@Bgordo92 @NASCAR @PrimeVideo I’ve watched on 3 separate devices haven’t had a single issue
Andrew Justin (@COSportsNut) reported 5 minutes ago
@familybaptisttn @NASCAR @PrimeVideo Sounds like an internet issue my guy. Perfect picture here
Jaymo (@JaymoACP) reported 7 minutes ago
@familybaptisttn @NASCAR @PrimeVideo I’m watching on mobile with no WiFi at work. Perfect quality. I love prime racing. Gives us people under 85 who don’t have a cable box a chance to watch a race.
Alex (@alexfrompa_) reported 8 minutes ago
@familybaptisttn @NASCAR @PrimeVideo No problems on my end at my grandmothers and she even has a pretty slow bandwidth. Not sure what your issues could be.
Chaz the NASCAR Expert (@ChazNascarExper) reported 9 minutes ago
@familybaptisttn @NASCAR @PrimeVideo No issues here, stop being cheap and get better internet! -Chaz
Cap'n Slipp (@CapnSlipp) reported 9 minutes ago
Here's a trade, @PrimeVideo. Hire me as a consultant and I'll work at 75% the cost of 75% of AI to root out every deadbeat lunch all-day worthless AI-does-my-job prick in your company. And I'll be covert and polite about it too— I'll pretend I'm a junior programmer…
Irina (hate go3) (@Irina_Lmkn) reported 10 minutes ago
@RoroCumpli @GoodOmensPrime @PrimeVideo world is broken
Six Time (@Six_Time6) reported 12 minutes ago
@Bgordo92 @NASCAR @PrimeVideo I had no problem's with it
C Grizzy Music (@CGrizzy2) reported 16 minutes ago
@familybaptisttn @NASCAR @PrimeVideo sorry bub but that’s on your end connection wise. I’m sitting in western pa in heavy rain this whole evening and not a single issue that you seem to be having
jat (@jat50777552) reported 17 minutes ago
@Bgordo92 @NASCAR @PrimeVideo I was actually impressed I had no issues
Chris Staats (@VikesTwinswin) reported 19 minutes ago
@familybaptisttn @NASCAR @PrimeVideo That’s a you problem with your internet. I had zero issues and it was a better picture then Network.
Andrew Grega (@Gregaa03) reported 22 minutes ago
@dawedwardsmusic @PrimeVideo Fox is a MASSIVE part of NASCARs downfall over the last few years… hard to grow when year after year you begin the season with a TV partner who makes a mockery of the sport with cartoons and terrible low effort coverage….
Jeff Makin (@JeffMakinbjyq) reported 22 minutes ago
@Bgordo92 @NASCAR @PrimeVideo It’s your internet..I’ve been watching on my phone and 0 issues!
Todd Brown (@FlacoCafe) reported 22 minutes ago
@familybaptisttn @NASCAR @PrimeVideo You either have Internet issues or a crap TV.
Sean D. Glidewell (@Sglidewell2412) reported 22 minutes ago
@Bgordo92 @NASCAR @PrimeVideo Sounds like a you problem . I didn’t have any of that happen.
Bruce (@_BruceTakes) reported 25 minutes ago
@Bgordo92 @NASCAR @PrimeVideo I had no issues at all
Uncle Davy Crockett (@DavyVFL) reported 29 minutes ago
@Bgordo92 @NASCAR @PrimeVideo Literally no problem here, you absolutely can pause the broadcast, you’re just a boomer who doesn’t have good internet.
D. Moneyhausen (@reflect_decide) reported 33 minutes ago
@familybaptisttn @NASCAR @PrimeVideo I had no issues
Randall Robertson (@rrobertson30) reported 34 minutes ago
@familybaptisttn @NASCAR @PrimeVideo Fix your internet. Broadcast is fine.
Shannon Breezy (@Shannon_Breezy1) reported 39 minutes ago
@Bgordo92 @NASCAR @PrimeVideo I watched the whole thing and never had an issue. Maybe your internet provider.
Wesley Reynolds (@Spiderwes88) reported 42 minutes ago
@Bgordo92 @NASCAR @PrimeVideo Ur the only one having that problem.
Robert Harriss (@HarrissRh) reported 48 minutes ago
@Bgordo92 @NASCAR @PrimeVideo Ive had no problems even in a heavy thunderstorm im under, sounds like your internet sucks ***
Yvonne Todd (@toddyvonne) reported 52 minutes ago
@amazon @movies_anywhere @PrimeVideo It boggles the mind that customers have to complain in this manner to get you to do your job. Amazon you need to train your staff to be more effective because this is ridiculous. It shouldn’t take almost a year to fix a known system issue. Your customers deserve better!
Gary (@Gary_origGMW) reported 56 minutes ago
@familybaptisttn @NASCAR @PrimeVideo You need better internet that isn’t a prime or NASCAR issue.
Gilded Groyper (@GildedGroyper) reported 56 minutes ago
@familybaptisttn @NASCAR @PrimeVideo Check with your local internet service provider. Not a Prime issue.
BRDN (@BRDNRacing) reported 57 minutes ago
@familybaptisttn @NASCAR @PrimeVideo Haven’t had a problem once lol
Joe Nelms (@familybaptisttn) reported 59 minutes ago
@KingJHip @NASCAR @PrimeVideo It’s just strange that I don’t have this issue with any of the movies or shows
Melissa Seekins (@msplatinum78) reported 59 minutes ago
@Bgordo92 @NASCAR @PrimeVideo We didn’t have any issues. Was in your internet connection maybe?