1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Amazon Prime Video
Amazon Prime Video

Amazon Prime Video down or not working? Problems, status and outages

No problems detected

If you are having issues, please submit a report below.

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  • 33% Playback Issues (33%)
  • 24% Buffering (24%)
  • 20% Crashing (20%)
  • 18% Sign in (18%)
  • 5% Video Quality (5%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

CityProblem TypeReport Time
Gillingham Playback Issues 14 hours ago
San Jose Video Quality 17 hours ago
Weymouth Buffering 19 hours ago
Suwanee Buffering 1 day ago
Edmonton Sign in 1 day ago
Waldorf Video Quality 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • JGreenhalge
    Jim Greenhalge (@JGreenhalge) reported

    @PrimeVideo With all the revenue you bring in couldn’t you have used cameras for this game that were made after 1972….this game is unwatchable! #terrible

  • tadholley
    Golfman (@tadholley) reported

    @ClayTravis This old GrandTad has no problem finding it on @PrimeVideo. I thought everyone had it. Only problem is not being able to channel surf…not that I need to tonight.

  • matthews_p
    Patrick Matthews (@matthews_p) reported

    Image and sound quality on the @PrimeVideo live stream of this @Chiefs vs @chargers game is just terrible. Aggressively bad. Far, far worse than my usual HD cable quality. This really sucks.

  • Ashley_Marcoux
    Ashley Marcoux (@Ashley_Marcoux) reported

    @PrimeVideo Could y’all fix this #TNFonPrime feed or nah? Quality has been choppy at best all game. Not ideal.

  • cutcarter
    Cut (@cutcarter) reported

    Fix the picture on this 💩 @PrimeVideo #TNF #TNFonPrime

  • BigMikeBerg
    Mike Berg (@BigMikeBerg) reported

    Sound quality of the announcers is bad. And it’s not my TV cause the commercials have great quality sound. @PrimeVideo #ChargersvsChiefs

  • amberguettler10
    amber (@amberguettler10) reported

    this nfl coverage is awful @PrimeVideo

  • Owed_Nothing
    DeFi Astronaut 🚀🌛💫 (@Owed_Nothing) reported from South Lancaster, Massachusetts

    @PrimeVideo this is the worst Thursday night football experience ever… Can we just watch the game without this crap. #tnfdudeperfectisterrible

  • TokyoBoiler
    Don Karpick (@TokyoBoiler) reported

    @brianneubert @PrimeVideo I’m not having any problems

  • closeontime
    you know who i am (@closeontime) reported

    @NFLonPrime @PrimeVideo Your stream quality sucks!!

  • ItsMooooooooose
    Mooooooooose (@ItsMooooooooose) reported

    @PrimeVideo @chargers @Chiefs You know, it would be nice if you could sync up the audio and video. Al Michaels is telling me what happened before I see it on the screen. It was the same last time, too. Can you fix that?

  • Houseman33
    CHRIS (@Houseman33) reported

    @PrimeVideo @chargers @Chiefs This sucks its lagging behind and the quality isn't good

  • JayBartus1
    jay bartus (@JayBartus1) reported

    @PrimeVideo is the worst streaming service there is

  • shanibear3
    Shannon M. (@shanibear3) reported

    @PrimeVideo your #TNF production quality is ****.

  • timhuntington
    tim huntington (@timhuntington) reported

    A quick search on here and I see lots of other folks can't get their @PrimeVideo app to work on their @AppleTV this evening - I guess I'll watch something else on a different service.

  • polisoniccom
    Mike Wendy (@polisoniccom) reported

    @PrimeVideo your NFL stinks on ice tonight. Fix it, please! Feed

  • JasonRBNY
    JasonRBNY (@JasonRBNY) reported from Phoenix, Arizona

    Your streaming service quality is as ugly as Bezos’ **** rocket @PrimeVideo

  • MtnTechDynamics
    Mountain Tech Dynamics (@MtnTechDynamics) reported

    @DarthHendrick @PrimeVideo Weird. I haven’t had one issue.

  • iamtremaine__
    Sept 7th 🐐 (@iamtremaine__) reported

    @PrimeVideo y’all wanna host TNF but the quality trash, make it make sense

  • Highpockets84
    Kevin Johnson (@Highpockets84) reported

    @TheRealPres10 @PrimeVideo I wouldn’t think it would matter. May be the internet lagging. I have trouble with SNF broadcast every week. Certain camera angles they show always look blurry.

  • Michell05629752
    Michelle Adams (@Michell05629752) reported

    @PrimeVideo I have no idea what they are doing, but the quality of this game to watch is the worst I have ever seen! What an absolute joke. I hope this gets better next week. The problem is my fave Chiefs are playing and having an absolute terrible time watching them play.

  • pwash86
    Pat Washington (@pwash86) reported

    Stream quality definitely leaves a lot to be desired @NFL @PrimeVideo

  • BarnacleRobert
    Robert Barnacle (@BarnacleRobert) reported

    @PrimeVideo is the worst streaming for NFL. @YouTubeTV and @hulu are better.

  • Diamondkfarms
    Sue Knigge (@Diamondkfarms) reported

    @NFLonPrime @PrimeVideo The reception on @PrimeVideo is awful! I feel like I'm watching it on a very old portable TV set. Commercials are clear as a bell, but the game cameras are just terrible.

  • Matt_MB3
    Matt B (@Matt_MB3) reported

    @WilliePStyle @PrimeVideo Fellow Comporium customer here and mine is awful.

  • bigsweed13
    MIke Szwed (@bigsweed13) reported

    @ajassy @PrimeVideo @NFL Terrible buffering!!!!

  • BrianSnider
    Brian Snider (@BrianSnider) reported

    @jshawk1 @PrimeVideo @LGUS I'm with ya...I got a brand new OLED TV and the picture quality sucks. I guess prime video' production team needs to get better equipment or bandwidth...whatever, but this is unacceptable. The NFL should be ripped!

  • bjlusk47
    Beau (@bjlusk47) reported

    Is anybody else having an issue with image quality on @PrimeVideo ? #ChiefsvsChargers

  • peterwilson23
    Peter Wilson (@peterwilson23) reported

    @roku @PrimeVideo won’t work on my Roku tv. Works on my phone and laptop. Click to watch football, just spins and goes black. Deleted/reloaded app and nothing. Please fix

  • Senor_Alegria14
    Robert (@Senor_Alegria14) reported

    @PrimeVideo please fix your glitches, trying to watch a game like this is not fun