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Amazon Prime Video

Amazon Prime Video status: streaming issues and outage reports

Some problems detected

Users are reporting problems related to: playback issues, buffering and crashing.

Full Outage Map

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

April 13: Problems at Amazon Prime Video

Amazon Prime Video is having issues since 12:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  • 34% Playback Issues (34%)
  • 24% Buffering (24%)
  • 20% Crashing (20%)
  • 18% Sign in (18%)
  • 4% Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

CityProblem TypeReport Time
Murrieta Crashing 4 hours ago
Burnsville Playback Issues 14 hours ago
Madison Playback Issues 19 hours ago
Liverpool Crashing 20 hours ago
Cheboygan Playback Issues 1 day ago
Shawnee Crashing 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • true18678
    Kayson Truelove (@true18678) reported

    @realsjokz @LifeIsAFilmFest Tell that to @PrimeVideo to change the ******* image if you have a problem. People don’t know what that scene is. All they know that it’s Sydney Prescott holding a gun. You’re the one who’s spoiling it. Don’t reply, today’s not my day.

  • anishtandon
    anish tandon (@anishtandon) reported

    @amazonIN @PrimeVideo @airtelindia I have a 1-year Airtel Xstream membership with my landline plan, but no movies are showing under included content—everything appears unavailable or paid. Please check my account and resolve this issue at the earliest.05624301018

  • DavidSvendsen
    David Svendsen (@DavidSvendsen) reported

    This is @PrimeVideo is admitting that their ads platform doesn't work. If they did, this scam to push people into ad-free would not be necessary. Advertisers saw the lousy ROI and pulled out. It's why most of the ads now are just for other Prime Video shows.

  • eleniyanjb
    Aurelius☣️ (@eleniyanjb) reported

    @PrimeVideo I can’t access my account for weird reasons. Kindly fix up.

  • ThiagodeLemes
    Thiago de Lemes 🇪🇪🇧🇷🇪🇪 (@ThiagodeLemes) reported

    @PrimeVideo The actor David is terrible

  • JohnThuoNgugi
    John Thuo (@JohnThuoNgugi) reported

    @PrimeVideo Please Prime, you have deducted me twice in a month for subscriptions.first in March 18th 2026 and now 2nd April 2026. Please refund today's deduction. Its hard to raise issues on your application. Thanks

  • 100k_Grind
    Road-2-100K (@100k_Grind) reported

    @PrimeVideo fix the LAKERS GAME!! No score on the game !!!

  • November33rd
    Jay (@November33rd) reported

    @JamieKennedy @PrimeVideo This is terrible

  • EGCIV
    EGC (@EGCIV) reported

    @PrimeVideo your stream is terrible.

  • HariomShuk34751
    Hari om Shukla (@HariomShuk34751) reported

    @PrimeVideo Ihave purchased annual plan for ad Free content, but still it's shown the ads worst experience with prime ,this is my first and last time to spend money on prime.

  • MichaelScottDM0
    Michael Scott (@MichaelScottDM0) reported

    Amazon Prime Video is genuinely the worst OTT experience money can buy right now. Paid subscription. Full ads. One episode per week. I am not joking. You are paying them and they are still making you watch ads and then making you wait seven days for the next episode like it is 2009 television. Netflix figured this out years ago. Drop everything. Let people binge. Let the internet explode. That is how you win. The only reason Prime Video still exists in India is The Boys. That is it. One show. Holding an entire platform hostage. The day The Boys ends Prime Video loses half its subscribers overnight and they fully deserve it. #PrimeVideo #TheBoys #OTT

  • FeralGenXr
    GenXr (@FeralGenXr) reported

    @PaulyShore @Tubi @PrimeVideo How was tucci to work with? He looks like he would be a nightmare to work with like a tight *** but it’s probably the opposite lol

  • shekhu04
    Shikhar (@shekhu04) reported

    @the_rishji @PrimeVideo Amazon has the worst user experience tbh

  • Timothy01775634
    Timothy Norman (@Timothy01775634) reported

    @PrimeVideo He won’t fix the woke nature of your series.

  • alwayssbased
    Nate 🇺🇸 (@alwayssbased) reported

    Good god the steam on @PrimeVideo is awful today

  • demahesh1
    Mahesh Desai (@demahesh1) reported

    @PrimeVideo @amazon Worst customer service for prime membership

  • zachs_vintage
    Zachs Vintage Cards (@zachs_vintage) reported

    @PrimeVideo @NBATV I don't know how you can not have something so basic as team recording. I want all games of the same team added to my watch list so I don't have to search for them on a daily basis. Hope YouTube TV gets the license next year as Prime has been awful.

  • Haipa_Sonikku
    Antonio C. R. Murray = OkashiraStyle (@Haipa_Sonikku) reported

    Netflix is the worst thing that's happened to Japanese animation. "Binge" ain't never it at all. Real time engagement will always and forever be the proven. Nearly killed Ghost In The Shell via S.A.C. 2045 and now IP has to be on @PrimeVideo to rehab entire IP.

  • Majkl1976
    Michael Reischman (@Majkl1976) reported

    @PrimeVideo I'm stuck in a loop. I need help. I opened a new account today, but something happened while I was entering my billing info and now my account is on hold.

  • Haipa_Sonikku
    Antonio C. R. Murray = OkashiraStyle (@Haipa_Sonikku) reported

    Netflix is the worst thing that's happened to Japanese animation. "Binge" ain't never it at all. Real time engagement will always and forever be the proven. Nearly killed Ghost In The Shell via S.A.C. 2045 and now New GITS July 2026 has to be on @PrimeVideo to rehab entire IP.

  • Joefanatic23
    Absolute Joey (@Joefanatic23) reported

    YO @PrimeVideo FIX YOUR DAMN APP , i'm trying to watch basketball

  • johnmmblake
    John M. M. Blake (@johnmmblake) reported

    @PrimeVideo coverage of the Masters is not streaming per scheduled. Please kick the hamster cage and make it work. 🫪 @TheMasters

  • CouchPotatoUK
    Wes Ham United ⚒️🫧 (@CouchPotatoUK) reported

    @PrimeVideo It was terrible... Super terrible

  • trafridrod
    Kadaverous Tony (@trafridrod) reported

    @FrMiller @PrimeVideo For real, ruffalo is the worst

  • TimothyForsman
    timothy forsman (@TimothyForsman) reported

    @PrimeVideo why do netflix and prime have all of these shows with gay and trans characters? It’s gotten ridiculous. I think they just do it to have us argue and get distracted from real problems that exist

  • scottbonar5
    scott bonar (@scottbonar5) reported

    @PrimeVideo wake up the person in the studio and hit the video button to broadcast the masters terrible start to this

  • kei3969
    BigDaddyMac (@kei3969) reported

    @PrimeVideo That’s some nasty work using a car for wackamole!

  • AndiCaulton
    Andi Caulton (@AndiCaulton) reported

    Jon Champion as main commentator on @PrimeVideo #ChampionsLeague is just terrible. Talk about what’s actually happening!! 95% of the time he’s just saying players surnames. Not a hint of passion or excitement about anything happening.

  • Pruthvivallabha
    PV (@Pruthvivallabha) reported

    @AmazonMGMStudio @PrimeVideo Well my @sony bravia crashed & wouldn't play the video on multiple restarts iam struck at Ads. Not the first time. Seems like have to wait a day or two until your servers can load 4k version without lag

  • commentiquette
    Comment Etiquette (@commentiquette) reported

    @JamieKennedy @primevideo Bro this is the worst ad I've ever seen for anything. You could have posted ******* and a link to the amazon page and more people would click on it. And then they'd realize you're selling each episode for a dollar and **** off. That's the real thing that offends me in all of this. You’re charging a dollar per episode for JAIME KENNEDY?? Dude no one wants to pay a dollar an episode for Jaime Kennedy. Jaime Kennedy should be free. A dollar per episode what do you think we’re ******* stupid? How dare you. You gotta do better than this if you think you deserve my dollar. Here lemme show you something about advertising [AD BREAK] Yeah you see that's how you advertise, Jamie Kennedy you ****** baby killing atheist ******. And I still can't believe you called Erica Kirk a bad mom. Shame on you.