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Amazon Prime Video

Amazon Prime Video down or not working? Problems, status and outages

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  • 33% Playback Issues (33%)
  • 23% Buffering (23%)
  • 20% Crashing (20%)
  • 18% Sign in (18%)
  • 5% Video Quality (5%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

CityProblem TypeReport Time
Gillingham Playback Issues 6 hours ago
San Jose Video Quality 9 hours ago
Weymouth Buffering 11 hours ago
Suwanee Buffering 23 hours ago
Edmonton Sign in 1 day ago
Waldorf Video Quality 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • 107round
    Mark of the Beast (@107round) reported

    @TrekMovie @PrimeVideo Awful.

  • BollywoodBuffMD
    The Bollywood Buff (@BollywoodBuffMD) reported

    @PrimeVideo can you guys please fix the #subtitle settings access. Even after I set a preset, it gets reset whenever I go to watch an episode. I have to go through the process like 5 times before it accepts it. Just give access within the player and it won't be an issue!

  • calvert_76
    Standing behind Donald D. Trump (@calvert_76) reported

    @SKYRIDER4538 @PrimeVideo Killed my account weeks ago. Never returning. Other places to buy books, media etc. Help your neighbourghood - shop local if you can.

  • markanth0nyy
    Mark Anthony (@markanth0nyy) reported

    YES, I just purchased the starz add on on @PrimeVideo so I can binge watch @americangodsus just so I can work my way up to the episodes with @tyraaross

  • LawBeatInd
    LawBeat (@LawBeatInd) reported

    Supreme Court of India issues notice on a PIL by a Mirzapur resident against the OTT series @YehHaiMirzapur. Notices have been issued to makers of the Web Show & #Amazon @PrimeVideo. Bench: #CJI SA Bobde, Justices AS Bopanna & V. Ramasubramaniun. #SupremeCourt

  • Gustavo47294627
    Gustavo Sosa 🐍 (@Gustavo47294627) reported

    @PrimeVideo I am trying to share my account with my WIFE, we are sitting across the table, and we can't do it. The verification step through SMS lands me on a "Sorry for the error", again and again. And you don't even accept emails to ask for help.

  • prayworship2009
    SAM (@prayworship2009) reported

    @MissGuidedInUS @PrimeVideo It was terrible I turned it off.

  • alandt_g
    Nicholas G Alandt (@alandt_g) reported

    @PrimeVideo Hello Prime, Here is the trouble Amazon, I seen 90% of your movies as others in the Movie Theaters. Why don't you have Putifult Women Like Gretta in your Movies, In School I'd Follow those women around like a well trained puppy dog.... It's a Fact, those are the women I fall for.

  • stewarthartland
    stewart hartland (@stewarthartland) reported

    @PrimeVideo prime video is a joke. It just won’t stream on our Panasonic smart TV. Keeps buffering and producing yellow error box. We’re 2 weeks into our 30 day free trial and have only managed to watch one (yes 1) movie. I’m trying to watch top gear for 20 minutes I’m 3 min in!

  • DavidMarshy84
    David Marsh (@DavidMarshy84) reported

    @TheAsset180 @PrimeVideo @MarkRuffalo I watched this only the other day too. Absolutely disgusting. Capitalism at its very worst.

  • SyCoREAPER
    SyCoREAPER (@SyCoREAPER) reported

    @PrimeVideo What is with the *** video quality? I have a stable 200Mbps connection and half the time your poop service is in-between SD and HD and takes forever to switch to 4K.

  • Tommy_dogg
    Tom.TV (@Tommy_dogg) reported

    God awful film ending #Songbird. Had so much potential to be a good film with current events in the world. But would say, watch it. Because @PrimeVideo are showing this now to gear us up for a dystopian future like this.

  • WestLdn
    Jason Paul (@WestLdn) reported

    @IvanMassow @PrimeVideo @netflix It’s awful isn’t it. So unintuitive.

  • flynnjoe
    flynnjoe (@flynnjoe) reported

    @PrimeVideo @thewildsonprime Your interface has no business being so ******* terrible. Is it too much to ask to let episodes play in order? At LEAST bring me back to the episode I last watched.

  • Jade_Johnson88
    Jade Johnson (@Jade_Johnson88) reported

    First world problems...the show I’m currently watching (on season 2 of 6) has been removed form @PrimeVideo It now costs £19.99 a season! In the middle of lockdown this sucks! #cougartowncomedy

  • gregnjgovernor
    Greg Louis (@gregnjgovernor) reported

    @PrimeVideo This was a really terrible movie even worse then wonder women and that’s hard to beat

  • king_creosot3
    Kovid Kardashian (@king_creosot3) reported

    @Shibbbb @PrimeVideo I miss when you were my publicist I stayed out of trouble

  • ConorJTobin
    Conor Tobin (@ConorJTobin) reported

    “Amazon Prime Video is, by far, the worst experience I’ve ever had in my life with anything. Like, trying to do anything on Amazon Prime Video is terrible.” - @LoudMouthJulia, on @PrimeVideo. 👏👀

  • SoRareSoReal
    TheBingeWatcher (@SoRareSoReal) reported

    @PrimeVideo trying to watch @MostWantedCBS EP.4 YET @NCIS_CBS keeps coming on. Yea. If you could just fix that- that would be Great👌

  • masterpiece_911
    The Masterpiece (@masterpiece_911) reported

    It's gotten so bad that my girlfriend, who has no background in media technology, now asks me if it's @PrimeVideo when the image quality is bad. Yes, it's that bad.

  • mansu
    Suman Karumuri (@mansu) reported

    Turns out @PrimeVideo doesn't send emails when it renews channel subscriptions and it doesn't show up in orders. So, I didn't know I was being billed for a channel for the past 6 months. Similar issues with alexa purchases. @amazon billing is getting sneaky. So, unlike amazon.

  • worshipfuIness
    bea (@worshipfuIness) reported

    @/PrimeVideo why do yall have the worst interface ever, it's not like yall aint a multimillionaire company 💀 my gran accidentally just skipped from 2x03 of this is us to 4x01 and she is VERY angry that she got spoiled. don't underestimate the wrath of a latina grandmother

  • PoppyDog08
    Al (@PoppyDog08) reported

    @newsroomgirl @AmbientSheep @PrimeVideo I found it slow-going, and bailed after 40 minutes. It didn't help that I didn't care about any of the characters.

  • eddrhr
    ed (@eddrhr) reported

    @PrimeVideo Supreme Court must take up the fact that Professional Sports in America are discriminatory to Women. Men's Professional Sports Pay high wages, and they should have to change how they play in order to allow women to play on the teams. They changed to help Curry, change for women

  • muyiscoi
    Muyiwa (@muyiscoi) reported

    Dear @PrimeVideo it’s a terrible idea to auto play an ad for one of your shows right when I launch your app. It’s never welcome, and often quite annoying.

  • NaughtySnuggles
    🇺🇸Andres🇨🇴 (@NaughtySnuggles) reported

    @Michael_Dawn310 @PrimeVideo Yes clown I’ve seen the preview and it doesn’t look good. You have a problem with that you dam circus 🤡

  • Social_Citizen
    Ashley K. Edwards (@Social_Citizen) reported

    @PrimeVideo Hi there. I’ve been having issues with my app loading on one of my smart TVs (works just fine on another TV and online), for the past couple of days. Any feedback or insight as to why, or how I can fix it? Thanks, in advance.

  • beactress
    Breonna Taylor’s Juneteenth (@beactress) reported

    Currently (assisting) but observing my niece ( a single mom of 3) go through the worsts “help” from @AmazonHelp for their @PrimeVideo

  • vinylmelter
    Stephen Melter (@vinylmelter) reported

    @PrimeVideo what going on with your app signing me out and not accepting my password because the letters entry BS won’t work!

  • francoberry
    Andrew Francomb (@francoberry) reported

    @Ornsack Whole shows and games. Consistently looks like the back-light is at 10/100. It's most pronounced on the @PrimeVideo app. And this is all watching via PS5. The issues seem to be stemming from the console itself 😬