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Amazon Prime Video

Amazon Prime Video status: streaming issues and outage reports

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Full Outage Map

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  • 33% Playback Issues (33%)
  • 24% Buffering (24%)
  • 20% Crashing (20%)
  • 18% Sign in (18%)
  • 4% Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

CityProblem TypeReport Time
Bognor Regis Video Quality 3 hours ago
Jacksonville Buffering 9 hours ago
Saint Helena Sign in 9 hours ago
Irmo Crashing 10 hours ago
Charlotte Playback Issues 13 hours ago
Leeds Playback Issues 20 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • B00uh_
    B00uh (@B00uh_) reported

    Hey @PrimeVideo , can you help me find the option to increase/decrease the Playback Speed on browser?

  • Hayward77
    alicia (@Hayward77) reported

    @CBSThisMorning @PrimeVideo @DeborahAyorinde As a black person, why would I want to watch this? Don’t you guys get enough of trying to make black folks depressed and sad? This doesn’t help. It hurts.

  • VamsiKr79757037
    Vamsi Krishna (@VamsiKr79757037) reported

    @PrimeVideo ur search engine is very bad condition pls make sure it will work

  • Brad99123
    Brad (@Brad99123) reported

    @netflix @hulu @PrimeVideo did any of you ever think about doing live commentary about feature films/shows? Every weekend or something like that? It might help people feel good to know that actual people are behind the apps and companies and it may retain customers.

  • countingstars
    christine stewart #Resist #VoteBlue #IBEW5 (@countingstars) reported

    @rebyj @LGUS @PrimeVideo Get a roku streaming stick $30.. Able to get all kind of apps I had the exact same problem with lg smart tv. It's not hulu's issue. It's the fact you can't get any apps other than what's already installed. Have a new Samsung we'll see in a couple yrs with new apps

  • CharlieRicker24
    Charlie Ricker (@CharlieRicker24) reported

    @amazonnews @PrimeVideo Hopefully they weren't #Coming2America to work for Amazon or they'll be peeing in bottles.

  • B687849
    Dr Aalam (The Skin Doctor) (@B687849) reported

    @PrimeVideo Worst Experiance With Amazon Prime Video. There Are A Few Bollywood Movies Available Not All. πŸ‘ŽπŸ‘Ž

  • Josh_BKNY
    ItsMe (@Josh_BKNY) reported

    @JeffBezos @PrimeVideo I just subscribed to Amazon Prime for a year specifically for the movies. Have to say I immediately regret it. It lacks diversity in a terrible way. 99.5% of the content only has english audio tracks. My wife and I enjoy and prefer watching in spanish. πŸ‡²πŸ‡½

  • orcrights
    happy march 35th (@orcrights) reported

    @PrimeVideo I will begin my work πŸ’ͺπŸ‘·

  • bborgesbarreto
    bborgesbarreto (@bborgesbarreto) reported

    @JeffBezos owns trillions of dollars but can’t even get close to making a ******* decent platform for it’s streaming service, @PrimeVideo platform is the worst user experience one can have holy fck

  • _shutupmatt
    matt (@_shutupmatt) reported

    @PNemiroff @PrimeVideo Prime needs to work on a version of this that’s like 8.5 hours long so I can just leave it on for my cat when I’m at work

  • ColorLife69
    Loris Varambon (@ColorLife69) reported

    Hey @JeffBezos I’m truly frustrated that @AmazonFrance closed my account for no reason. I had a problem with a delivery and they say it’s my fault and my account need to be closed without any refund! Prime account since 10yr, 3/4 Alexa, @PrimeVideo subscribe, please help!! Thx πŸ™

  • CookJinnie
    Jinnie Cook (@CookJinnie) reported

    @PrimeVideo @JoshRadnor @CobieSmulders Tracy. If it had have been Robyn, things would have worked out the first time around. But since Ted was meant for heartbreak, Robyn was always meant to be by his side to support him and help him heal.

  • Jcaird2
    Jcaird (@Jcaird2) reported

    Dear @PrimeVideo just watched β€˜I care a lot’ - I would not be so cheap as to ask for my months subscription back, but if you have a nominated charity could you donate my April Β£7.99 fee to it please cos it was f*cking awful...

  • RedBlaqueGolden
    JV | The Ancient, The Tired, The Canary Simp. (@RedBlaqueGolden) reported

    @TheHogandDice @PrimeVideo Exactly! I feel like one if the "issues" they'd claim is height. XD but like... idk. Make it work.

  • TumiPhat
    Ke nna TumiπŸ₯‚ (@TumiPhat) reported

    @PrimeVideo @amazon HELP.

  • Jorginslabiin
    J'ork Jorginslabiin (@Jorginslabiin) reported

    @heynowjesse @PacetimeGaming @PrimeVideo Work on your reading comprehension. It wasn't a comparison, it was an example of how "normal" doesn't mean good.

  • lipaperrys
    N (@lipaperrys) reported

    okay but why do all group watch features suck on all websites.. i don’t get how it ***** up. FIX YA **** @disneyplus @PrimeVideo :)

  • givingUGHp
    halloween factoryπŸ³οΈβ€πŸŒˆ (@givingUGHp) reported

    @PrimeVideo worst season to pick imo

  • absinthe_rat
    πŸ€πŸ‡¨πŸ‡¦β›“οΈπ•»π–—π–”π–‹π–Šπ–˜π–˜π–”π–— π•―π–†π–‰π–‰π–žβ›“οΈπŸ‡¨πŸ‡ΏπŸ€ (@absinthe_rat) reported

    Can my father learn to write down passwords for accounts ffs, it's not like he's technologically impaired ffs, I send them so much im sure he can scroll up our texts to find the god damn primevideo login

  • randrfantasy
    Rnrfantasy (@randrfantasy) reported

    @PrimeVideo Frequently having trouble getting subtitles to work on Xbox One app. Any tips?

  • TheBitcoinTroll
    BitcoinTroll Ph.D.πŸ‡·πŸ‡Ί (@TheBitcoinTroll) reported

    @amazonnews @PrimeVideo Probably the worst 15 minutes of my life I've ever spent Horrific movie

  • bkwheel
    Brian Wheeler (@bkwheel) reported

    @PrimeVideo So does your app not work on any Google TVs, or just the two I've bought? A TCL and a Sony Bravia. Abby ideas?

  • Nelle529
    Nelle911 (@Nelle529) reported

    @AnthonyDiPaola2 @SaveHappyNow @PrimeVideo It really does. I hope you can make it work. It's not right leaving us hanging.

  • SpazPhoenix
    Spaz Phoenix πŸ‡¨πŸ‡¦ (@SpazPhoenix) reported

    Trying to help someone that is a valued customer of @amazon de-activate their @PrimeVideo streaming service... help would be appreciated πŸ‘‹

  • swimcoachrick3
    Rick Harrison (@swimcoachrick3) reported

    @PrimeVideo please help. Your app does not work on my brand new Sony XDR 900. I’ve called customer service. They put in a ticket but no luck. Don’t you have experts for this type of thing?

  • OminousAlma
    Treacherous (@OminousAlma) reported

    @PrimeVideo @antonystarr @TheBoysTV Homelander has issues. Not because he's a psychopath but because of this drinking habits alone.

  • Trebor68
    Trebor (@Trebor68) reported

    Does anyone else think @primevideo is just diabolical? The films, series, everything is just such poor quality - total rubbish, even. Doesn’t come close to @netflix

  • idonteatturnips
    πŸ’•πŸ’—I am Sophie, the sloth of joy πŸ’—πŸ’• (@idonteatturnips) reported

    . @PrimeVideo @primevideouk @primevideonl Can you please respond to my query and if the issue is fixable? It's pretty shΧ•tty you haven't responded to me yet, since I first asked in February.

  • swimcoachrick3
    Rick Harrison (@swimcoachrick3) reported

    @AmazonHelp @PrimeVideo please help. Your app does not work on my brand new Sony XDR 900. I’ve called customer service. They put in a ticket but no luck. Don’t you have experts for this type of thing? This is ridiculous.