Is Amazon Prime Video down?
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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Buffering (27%)
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Playback Issues (25%)
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Crashing (23%)
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Sign in (22%)
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Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Minneapolis |
Playback Issues | |
| Flagstaff |
Sign in | |
| Seattle |
Sign in | |
| Stockbridge |
Playback Issues | |
| Stockbridge |
Video Quality | |
| Bellingham |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Charla Pflum
(@Charla_Pflum) reported
@PrimeVideo Love the show however we are having the same issue as many on here. Season 3 episode 1 played fine but episode 2 the sound did not sync with the actions. We tried all the "fixes" but did not help. All other Amazon shows/movies are playing fine. 🤔😥
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प्रशांत पाटील
(@0288prashant) reported
@PrimeVideo @amazonIN pls increase the sound of movies full. Volume doesn't help
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petit ɐʞ
(@peacemaksr) reported
@TheLewisTan @PrimeVideo i can't wait to watch about fate. i was hurt recently, do you think this movie will be able to fix my heart?
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St. Michael Minion
(@StMichaelMinion) reported
@Morphiuzzz @PrimeVideo I had to switch from Dolby Atmos to Dolby + to fix sync issues.
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Whitney Deaton
(@WhitneyDDeaton) reported
@PrimeVideo Amazon shows constantly has issues with lip sync. Doesn't matter what I watch, it's never on point. Amazon, you are telling people to delete the app. Many apps are preloaded on tvs and cannot be deleted. This has been an ongoing issue Amazon for a few years. Fix it.
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Bill Brewer
(@Brew_Bill) reported
@PrimeVideo If you could only fix the sound on season 3🤬🤬
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RightTC
(@Right_TC) reported
@PrimeVideo Prime video isn't working on Firefox. Browser and OS are up to date. Fix it please.
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Bruce Olson
(@Buck_Olson14) reported
@PrimeVideo Too bad the sound and video are 3 seconds apart. It’s like watching an old foreign movie. Please fix it!
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Colin
(@ColinCattanach) reported
@PrimeVideo subscription being cancelled. Not prepared to help fund @JeremyClarkson
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Hagar the Horrible
(@monsterize) reported
@PrimeVideo Episode two is jacked up. Fix the audio/video mesh. Its ridiculous.
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Feral Hogg
(@FeralHogg) reported
@PrimeVideo And Dolby Atmos was not working!
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Bret M Duff
(@Bret_M_Duff) reported
@PrimeVideo Love this show - but for whatever reason I can't get the audio to sync up on my Smart TV. Other Prime Video shows work fine - Just Jack Ryan isn't syncing?
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The Forgotten Man
(@ChuckNorton1) reported
@PrimeVideo After how Amazon vandalized the other Clancy work, lets just say I am skeptical.
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Craig Butfeld~PARODY(AKA: Richard Traylor)
(@craigbutfeld) reported
@PrimeVideo I watched the first episode of season 3 last night and it's another really good one! We've got Amazon Prime TV and it worked great on my tv last night so don't know why others had trouble viewing it?
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Al Davidson - Author
(@ADzer0day) reported
@merrill4JC @PrimeVideo The violence is okay but you have issues with '****'? What ********?
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Sudir Karamchand
(@A1sudhe) reported
@PrimeVideo @The_USO btw did u fix the lip sync issue !!!
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Shandor
(@Ewingwr) reported
@PrimeVideo Nice to know it wasn’t just me with the sync issues last night in episode 2. It was unwatchable. After restarting and doing a few other things I just turned it off and gave up.
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Ben Bender
(@BenABender) reported
@PrimeVideo and @AMCPlus, any insight why Fear the Walking Dead (and specifically season 7) hasn't been working? Says "currently unavailable," but it was working fine until recently. Thanks for whatever help/info you can give!
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Bill Donald
(@CoachBillDonald) reported
Shout out to @PrimeVideo, contacted them about a glitch in the audio of Jack Ryan season three and they had it fixed in less than thirty minutes! Impressed!
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Shane Ethridge
(@ShaneEthridge) reported
@PrimeVideo Hope you fix the sound dubbing issue before I try to watch anymore.
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Mansur
(@Mr_mansuuR) reported
@Pauliyed_ @PrimeVideo @AmazonStudios Facts. And it will work well as a TV show
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L.J.
(@Jade2338125578) reported
@PrimeVideo The sound on episode 2 is all messed up. Plz fix.
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Dana Peake 🌊🇺🇦 🇺🇸✊🏿✊🏼✊✊🏾
(@Danap56) reported
@PaulLWoodring @PrimeVideo That happens to me sometimes across different streaming services. Not just one. No problem with Jack Ryan yet
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Nuwanda. 🇺🇲2A is the most important of them all.
(@Nuwanda56493074) reported
@kopejem @PrimeVideo Ditto. Thought is was a digital delay issue with my sound bar. Nope. Just sound that's way off from the action on screen.
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Mark Gonzalez
(@GonzoGuad) reported
@FANTASMABOBB @Morphiuzzz @PrimeVideo I had to watch it in English with video description audio for the synch to work #JackRyan
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kronosisme
(@kronosismee) reported
@PrimeVideo your app is terrible. Every download works for about 30 mins then becomes choppy and unwatchable
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VolatilityImplied
(@VOLimplied) reported
Jack Ryan season 3, starting at episode 2, is completely unwatchable. What a cluster. @PrimeVideo use your trillions of dollars to fix this trash. #JackRyan #AmazonPrimeVideo
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ZMAN
(@revjk7) reported
@PrimeVideo It was horrible to watch the audio was way off Please fix it.
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Amanda Mullen
(@AmandaM65925913) reported
@PrimeVideo Can you guys fix the lagging issue! It’s not our devises it’s Amazon. So distracting audio not synching.
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Sluggo
(@EricMSeidel1) reported
@PrimeVideo If the first segment is an accurate representative of this new season, it’s far below the production and script values of past movies that have brought Clancy’s incredible work to life. This series is pedestrian and amateurish.