Amazon Prime Video status: streaming issues and outage reports

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 11, 6:20 AM EDT	0	0
Apr 11, 6:40 AM EDT	0	0
Apr 11, 7:00 AM EDT	0	0
Apr 11, 7:20 AM EDT	0	0
Apr 11, 7:40 AM EDT	0	0
Apr 11, 8:00 AM EDT	0	0
Apr 11, 8:20 AM EDT	0	0
Apr 11, 8:40 AM EDT	0	0
Apr 11, 9:00 AM EDT	0	0
Apr 11, 9:20 AM EDT	0	0
Apr 11, 9:40 AM EDT	0	0
Apr 11, 10:00 AM EDT	0	0
Apr 11, 10:20 AM EDT	0	0
Apr 11, 10:40 AM EDT	0	0
Apr 11, 11:00 AM EDT	0	0
Apr 11, 11:20 AM EDT	0	0
Apr 11, 11:40 AM EDT	0	0
Apr 11, 12:00 PM EDT	0	0
Apr 11, 12:20 PM EDT	0	0
Apr 11, 12:40 PM EDT	0	0
Apr 11, 1:00 PM EDT	0	0
Apr 11, 1:20 PM EDT	0	0
Apr 11, 1:40 PM EDT	0	0
Apr 11, 2:00 PM EDT	0	0
Apr 11, 2:20 PM EDT	0	0
Apr 11, 2:40 PM EDT	0	0
Apr 11, 3:00 PM EDT	0	0
Apr 11, 3:20 PM EDT	0	0
Apr 11, 3:40 PM EDT	0	0
Apr 11, 4:00 PM EDT	0	0
Apr 11, 4:20 PM EDT	0	0
Apr 11, 4:40 PM EDT	0	0
Apr 11, 5:00 PM EDT	0	0
Apr 11, 5:20 PM EDT	0	0
Apr 11, 5:40 PM EDT	0	0
Apr 11, 6:00 PM EDT	0	0
Apr 11, 6:20 PM EDT	0	0
Apr 11, 6:40 PM EDT	0	0
Apr 11, 7:00 PM EDT	0	0
Apr 11, 7:20 PM EDT	0	0
Apr 11, 7:40 PM EDT	0	0
Apr 11, 8:00 PM EDT	0	0
Apr 11, 8:20 PM EDT	0	0
Apr 11, 8:40 PM EDT	0	0
Apr 11, 9:00 PM EDT	0	0
Apr 11, 9:20 PM EDT	0	0
Apr 11, 9:40 PM EDT	0	0
Apr 11, 10:00 PM EDT	0	0
Apr 11, 10:20 PM EDT	0	0
Apr 11, 10:40 PM EDT	0	0
Apr 11, 11:00 PM EDT	0	0
Apr 11, 11:20 PM EDT	0	0
Apr 11, 11:40 PM EDT	0	0
Apr 12, 12:00 AM EDT	0	0
Apr 12, 12:20 AM EDT	0	0
Apr 12, 12:40 AM EDT	0	0
Apr 12, 1:00 AM EDT	0	0
Apr 12, 1:20 AM EDT	0	0
Apr 12, 1:40 AM EDT	0	0
Apr 12, 2:00 AM EDT	0	0
Apr 12, 2:20 AM EDT	0	0
Apr 12, 2:40 AM EDT	0	0
Apr 12, 3:00 AM EDT	0	0
Apr 12, 3:20 AM EDT	0	0
Apr 12, 3:40 AM EDT	0	0
Apr 12, 4:00 AM EDT	0	0
Apr 12, 4:20 AM EDT	0	0
Apr 12, 4:40 AM EDT	0	0
Apr 12, 5:00 AM EDT	0	0
Apr 12, 5:20 AM EDT	0	0
Apr 12, 5:40 AM EDT	0	0
Apr 12, 6:00 AM EDT	0	0
Apr 12, 6:20 AM EDT	0	0

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

Playback Issues (34%)
Buffering (24%)
Crashing (20%)
Sign in (18%)
Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Lucknow	Crashing	15 hours ago
Bixby	Buffering	18 hours ago
Roseville	Crashing	18 hours ago
Monroe	Crashing	19 hours ago
Orem	Playback Issues	2 days ago
Plymouth	Playback Issues	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

Uncle Daddy (@UncleDaddyI) reported 6 seconds ago
@PrimeVideo Ghana can’t Sign up due to reasons I do not know but I am unable to verify my phone number Kindly fix this asap
ChainMech (@basedbrett888) reported 3 minutes ago
@VivaLaStool @PrimeVideo @AmazonMGMStudio Desperately doing anything that requires no work.
Nokk (@nokkedits) reported 5 minutes ago
@PrimeVideo guys cencored subtitles or scenes is really makes us hate your platform. You're good, just fix it.
EGC (@EGCIV) reported 5 minutes ago
@PrimeVideo your stream is terrible.
Victor 🕊 (@MadeOnChinatown) reported 7 minutes ago
Had to let my job know im doing zero work while im there cause ill be watching @TheBoysTV and @InvincibleHQ as soon as they drop at 2am on @PrimeVideo
Tim Smith (@tsmith4741) reported 9 minutes ago
@SportsonPrime @PrimeVideo @TheMasters The color on your stream is terribly washed out compared to all other streaming sources. It’s awful. Augusta National’s gonna be pissed if they see their beautiful green being presented like this.
XuGator (@XuGator) reported 15 minutes ago
@amazon @PrimeVideo Can you fix the audio? Dialogue is using the right channel and not center. It sounds horrible.
ryanator109 🇳🇿 (@ryanator109) reported 17 minutes ago
@eduffleppard @PrimeVideo @TheBoysTV No work tomorrow haha
unlimited (@evertonianscrud) reported 17 minutes ago
Am I the only one having difficulties paying for prime video? @PrimeVideo help😭
Shikhar (@shekhu04) reported 18 minutes ago
@the_rishji @PrimeVideo Amazon has the worst user experience tbh
ThinkingJack (@ThinkingJack67) reported 18 minutes ago
@SPQRSA @FrMiller @PrimeVideo Yes, the Hemsworth character was so absurdly contradictory as to cause cognitive dissonance. I would have trouble picturing how Ruffalo, Hemsworth, and their agents read this script and thought it was a winner. The alternative would be the script changed radically in production.
Revenge of the Quack (@OfWonk) reported 18 minutes ago
@PrimeVideo I feel like a better-written show would’ve involved a conversation where Soldier Boy was actually persuaded to work with Butcher based on the NEW INFORMATION that is being introduced here—which ABSOLUTELY SHOULD HAVE changed his mind Just a thought. 🤷🙄🤦
Mark-roh-wah-vay (@rainbow_geisha) reported 21 minutes ago
I'm getting sick of the HDMI connection error when trying to watch prime. What a ridiculous error. It's the only streaming service that does it. @amazon @PrimeVideo
Wes Ham United ⚒️🫧 (@CouchPotatoUK) reported 23 minutes ago
@PrimeVideo It was terrible... Super terrible
MICK STURDY (@GothicMixx) reported 24 minutes ago
@BethesdaStudios @PrimeVideo Now maybe you can work on pat hes for stuff thats been broken since backwoods update or maybe even the next gen updates if you can find the time...
Abhishek (@abhiiten) reported 25 minutes ago
@PrimeVideoIN First fix the search engine, any movie drops on Primevideo with 5 hours it’s available on pirated sites, you can’t stop it.
Aman Bhargava (@Amanbhargava23) reported 26 minutes ago
High time for everyone to leave @netflix because ****** up part is most of its movies have black borders IT DOESNT COVER THE SCREEN FULLY EVEN IF THE MOVIE IS LATEST LIKE REBEL MOON & PICTURE QUALITY IS BAD AS WELL @PrimeVideo @AmazonMGMStudio Prime covers fully with quality👌
Aditya (@sherlockBaktha) reported 30 minutes ago
@PrimeVideo How do you consistently provide the worst possible UI every time?! It’s been a long time since I used Prime, so I expected the UI might have improved… but nope.
Seattle Kraken GM (@SeattleKrakenGM) reported 32 minutes ago
@SeattleKraken @PrimeVideo 0.6% chance to make the playoff. The only thing this #SeaKraken steaming bag of dog **** roster needs to do now is LOSE EVERY REMAINING GAME to help our draft position.
John Thuo (@JohnThuoNgugi) reported 34 minutes ago
@PrimeVideo Please Prime, you have deducted me twice in a month for subscriptions.first in March 18th 2026 and now 2nd April 2026. Please refund today's deduction. Its hard to raise issues on your application. Thanks
lisa hahn (@JustDoTheWork66) reported 37 minutes ago
@chrishemsworth @PrimeVideo I refuse to watch anything on Prime. Worst streaming "service" out there. More ads than any other. Hard pass!!!
Jeff 🔴⚫️🔴 (@JMC9787) reported 45 minutes ago
Sound now works, but it freezes and buffers every few minutes and then the audio and video is not synced up. Have to pause and restart for it to sync. Until it freezes again. Fix your ******* **** @PrimeVideo I hate streaming services. When do we all just go back to cable?
nbanewslive (@nbanewslivefeed) reported 48 minutes ago
@NBAonPrime @PrimeVideo Can’t wait to hear the excuses come Friday morning of how Luka ain’t got enough help Imagine the insult on @KingJames
John Jameson (@essdmilly) reported 54 minutes ago
@PrimeVideo @TheMasters @SportsonPrime As terrible as Shane Bacon is, it's nice not hearing the piped in birds
Shadow (@f7cker090) reported 55 minutes ago
@SUPRIMGFORCE @PrimeVideo Invincible isn't like that at all. JJK power system is so overly complicated. It's rules on top of rules, most fans don't even understand how they work. Just random bullshit with no consistency
Ya boi (@TheeMightyyThor) reported 55 minutes ago
Fix the got damn audio @NBAonPrime @PrimeVideo
Wivenswold (@TheWivenswold) reported 56 minutes ago
@thematrix633 @PrimeVideo No. I'm glad it's not just me. I've copied in @JeffBezos given that he makes millions out of us, perhaps he can help!
PV (@Pruthvivallabha) reported 57 minutes ago
@AmazonMGMStudio @PrimeVideo Well my @sony bravia crashed & wouldn't play the video on multiple restarts iam struck at Ads. Not the first time. Seems like have to wait a day or two until your servers can load 4k version without lag
Shooter McDadden 🎯 (@ShooterMcDadden) reported 60 minutes ago
Wow @amazon @PrimeVideo ****** up the language for Star Wars Episode 1: The Phantom Menace. The introductory crawl is in German and all alien subtitles are in German! Apparently this has been an issue for over a year now. Not a good look for streaming services. Imagine what else they are changing for the content you paid for! I may have to go back to blue rays. This is appalling.
Kadaverous Tony (@trafridrod) reported 60 minutes ago
@FrMiller @PrimeVideo For real, ruffalo is the worst