Is Amazon Prime Video down?
Some problems detected
Users are reporting problems related to: buffering, sign in and playback issues.
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 11: Problems at Amazon Prime Video
Amazon Prime Video is having issues since 12:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
-
Buffering (28%)
-
Sign in (27%)
-
Playback Issues (23%)
-
Crashing (19%)
-
Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Amsterdam |
Playback Issues | |
 Lidköping |
Playback Issues | |
 Albertville |
Buffering | |
| San Diego |
Sign in | |
| Washington, D.C. |
Sign in | |
| Flatonia |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
-
outrout
(@mazonsellersuck) reported
@PrimeVideo Worst customer service on Amazon sellers. They have been ignoring me for months. All they say is be patient . I need someone to call me!
-
PokiDokiPanic - Montero 3 • 26
(@pokidokipanic) reported
@Eric1459 @InvincibleHQ @PrimeVideo You are the worst person ever to exist
-
Charlotte Elizabeth
(@AGirlWrites) reported
@PrimeVideo Watching Jack Ryan is so frustrating at the moment, the translations appear in the screen for half the episode and then stop. Is this something you/I can fix? Thanks
-
Carol Albert
(@carol_albert) reported
So disappointed, @PrimeVideo! The Nanny and now Monk! Help us to help you!
-
James Windrow
(@jameswindrow) reported
@MaiselTV S2 finale is terrible. We’re back to square one? So S3 is just going to be a rehash of S1? Dreadful. Nope. I’m out. #MrsMaisel @PrimeVideo
-
(((Detective Freakachu)))
(@TheJingoist) reported
@askparamount The latest episode of The Unicorn (S2, ep12) is loaded into the app twice but neither will play. I gave it 48 hours to self-correct before reaching out. Any way to tell whether this is a @paramountplus issue or a @PrimeVideo issue?
-
DragonFlyEye
(@dragonflyeye) reported
Not that I think anyone cares but me. But @PrimeVideo has a real white history problem in its catalog. They suggest things to me based on my viewing, so much of it is historical. And old as ****. The exceptionalism can be gobsmacking.
-
Lucy
(@Lucy66044139) reported
@PrimeVideo Terrible movie
-
Duncan Idaho
(@idahoprime) reported
@JeffAicher @simonstalenhag No judgements friend. I wasn't a fan of the tail end of Lost either. Maybe it's best to only have one season of Loop, but I can't help but wish @PrimeVideo would make more
-
Rohma Anzar
(@RohmaCouture) reported
Help @netflix and @PrimeVideo please give a fair warning at the beginning of movies and shows that have expressively LOUD elevator dings, smartphone key pad sounds and notification sounds! My dog has some weird anxiety will get up and walk away panting and shaking! #petanxiety
-
Mike Streetz
(@O_P) reported
@netflix You could really learn a thing or two from the @PrimeVideo app on how to do sign in properly
-
outrout
(@mazonsellersuck) reported
@PrimeVideo @MariaBakalova96 Worst customer service on Amazon sellers. They have been ignoring me for months. All they say is be patient . I need someone to call me!
-
Meems
(@TinyToni543) reported
@TheLodai @PrimeVideoCA I don’t work for @PrimeVideo but talk about getting your money’s worth! This movie aside, you’ll be happy you have the subscription.
-
Colleen Doran
(@ColleenDoran) reported
@GSBCE1of4 @netflix @PrimeVideo We're rural. We don't have most of the services you would have elsewhere. We only have one local satellite provider. That's the problem.
-
Powdered Toast Man
(@PowPowToastMan) reported
@PrimeVideo Please, Please, Please, Please, Please fix the @Xbox app. It's not very easy to maneuver through the app. There is no way to search watch history for one, and two the app crashes or freezes before I can scroll through my list of purchased items. It's annoying.
-
Chris Schachern
(@ChrisSchachern) reported
Watching PRIVATE PARTS (1997) on @PrimeVideo even guys like Howard Stern had to work hard to get where they are today.
-
madhan
(@hope4_beast) reported
@ajassy @PrimeVideo Sir please help me to find a work from home job sir I have lost my job due to covid please help me sir🙏🙏🙏🙏
-
Dean Danger 💀
(@theDeanDanger) reported
@hulu @PrimeVideo your closed captions are absolutely terrible. Do you use an AI to generate them? They are frequently incorrect, especially in regards to accents and homophones. Hire me instead
-
me
(@ea_morrison) reported
@PrimeVideo please how do I cancel STACK TV? It’s horrible with all the adds. I have followed all the steps and tabs are missing where you can cancel it. They make it very tricky. I’ve tried emailing customer service but it won’t let me choose that as my issue.
-
Jaclyn
(@motojax1) reported
@PrimeVideo I've been trying to stream Heroes for 5 minutes. Other videos work but not Heroes. My internet is fine. What isn't it working?!
-
SeaChel
(@chelso67) reported
from
Ottawa, Ontario
I am still getting the connectivity issue with @PrimeVideo on my PS4- I've uninstalled and reinstalled, and I still need to exit the app, go to my internet settings, and test the internet settings for Prime to recognize the internet connection...
-
(((Detective Freakachu)))
(@TheJingoist) reported
@paramountplus The latest episode of The Unicorn (S2, ep12) is loaded into the app twice, but neither will play. Gave it 48 hours to self-correct before reaching out. How can I find out whether this is a Paramount+ issue or a @PrimeVideo issue?
-
𝚌𝚢𝚋𝚎𝚛𝟻
(@TheRealCyber5) reported
Hey @FOXTV @Disney Can we get a proper HD remaster of Buffy The Vampire Slayer? This version on @PrimeVideo blows. So many issues.... #BTVS
-
Your DAILY Aussie Rules Football VIDEO
(@aussierules37) reported
Dear @PrimeVideo unfortunately your subtitles for #MakingTheirMark are consistently wrong. This is a common problem with Aussie content (happens on Netflix too) in that you’re obviously using American translators who are simply not picking up the accent and certain words 🙁
-
ciardha
(@ciardha) reported
@ColleenDoran @netflix @PrimeVideo I'm not even rural, but live in a hilly area. My internet speed is not so hot, even with cable WiFi. I get Netflix disks as well, the selection is getting pitiful. Just got a Roku because of these issues. Roku has been pretty decent so far. Don't know if it works in rural areas.
-
Ben Curtis
(@iambencurtis) reported
@Xbox Please help @paramountplus and @PrimeVideo update the flags in their apps to keep the controller active while watching video with headphones plugged in.
-
Thad
(@wiredwiz) reported
Hey @PrimeVideo and @paramountplus, why the hell am i paying for your service if CBS episodes are going to be constantly "unavailable"?? What am i paying for? Fix your crap service please, I'm about two days from writing off your channel and cancelling the subscription.
-
Emmett Bartley
(@earnestnhonest) reported
@PrimeVideo Unfortunately #Coming2America was awful. The original is a masterpiece.
-
Colleen Doran
(@ColleenDoran) reported
@JSWood75 @netflix @PrimeVideo Doesn't solve the data cap problem
-
Georgina_B
(@GIABCY_26) reported
@PrimeVideo is there any reasons why american god's episode 9 is not working for France ? It's just showing a loeading mini screen next to the episode 8's one.