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Amazon Prime Video status: streaming issues and outage reports

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Full Outage Map

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  • 31% Playback Issues (31%)
  • 28% Buffering (28%)
  • 21% Crashing (21%)
  • 17% Sign in (17%)
  • 3% Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

CityProblem TypeReport Time
Santiago Sign in 11 hours ago
Los Angeles Sign in 13 hours ago
Seattle Sign in 13 hours ago
Columbia Sign in 13 hours ago
New York City Crashing 13 hours ago
Menomonee Falls Sign in 14 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • KruxJacobs
    Justin Krux Jacobs (@KruxJacobs) reported

    @PrimeVideo there are huge chunks of content missing from “The Strain” series airing on your amc+/shudder network, definitely seems to be a technical issue, many online notating the same, anyone working on this?

  • dmcmahon91
    David McMahon (@dmcmahon91) reported

    @PrimeVideo Yeah there are about 2 dozen pairings from Stargate that work even better

  • Ajinalta
    AJinAlta (@Ajinalta) reported

    @PrimeVideo please fix your app for Roku as it no longer continues playing a tv series I want to watch. It starts playing some other show rather than the next episode. This is very annoying.

  • GreenDevils69
    CS (@GreenDevils69) reported

    @PrimeVideo #SaveStargate Or maybe my AmazonPrime is soon Broken

  • TheMovieMan17
    Tim Meyers 🎥 (@TheMovieMan17) reported

    @AmazonMGMStudio @PrimeVideo Continue your Stargate plans please. Has going for broad appeal for modern audiences worked for Star Trek or Doctor Who? The 2 longest running sci-fi shows? No? Star Wars? No? Why do you think doing the same will work for you? #SaveStargate

  • lisa_upperman
    Lisa Upperman (@lisa_upperman) reported

    @bobpockrass Sound mix on the @PrimeVideo broadcast is not working.

  • mexillentJunior
    jesus jones jr (@mexillentJunior) reported

    @Nina7Infinity @AmazonMGMStudio @PrimeVideo The Amazon writers and producers are probably gay as **** so this will probably work out better tbh

  • BabiQuinones
    Babi (@BabiQuinones) reported

    @AppleTV @PrimeVideo I haven't been able to finish the Tehran series for two days. It just keeps loading every five seconds and nothing happens. I've tried everything Prime and Apple suggested to fix the problem but nothing has worked What are going to do? Thanks @AppleSupport

  • thomas_dav90899
    Laura Groomer (@thomas_dav90899) reported

    @PrimeVideo Here's the problem for me. It's a period piece but it doesn't represent the period. Skittle casting has its place but not in a period piece. It was so off putting. B&W, why bother?

  • CriticsAnalysis
    Critical Analytical Shiv (@CriticsAnalysis) reported

    What a bad film thay have made 'Masters of the universe' Very disappointed feeling and wasting your time. It's poorly written, bad acting, worst direction, bad Graphics work. Entire film is cringe. @AmazonMGMStudio @PrimeVideo #HeMan #Mastersoftheuniverse

  • moze2k
    Moze2k (@moze2k) reported

    Cancelling stargate is the worst decision ever made, please reconcider. @AmazonMGMStudio @PrimeVideo #SaveStargate

  • naphtyuzamaki
    Stephan Hawking (@naphtyuzamaki) reported

    @PrimeVideo just buy the sub, but when I do scroll long it just come to top automatically n it just irritate me , Ps my phone is latest in market so no hardware issue

  • iam_judedavies
    Jude Davies (@iam_judedavies) reported

    @PrimeVideo @PrimeVideo I’m having issues with my account. Can’t even reach your customer care

  • clivegasm
    Dee (@clivegasm) reported

    @PrimeVideo What is broken is #Stargate. Fix it!

  • Endeavourov1
    EndeavourInspired (@Endeavourov1) reported

    One more thing @AmazonMGMStudio and @PrimeVideo . Stargate fans have long memories. If you think you will succeed if you just wait a few years and then come out with a hard reboot then you're in for an unpleasant surprise. A "they'll watch whatever we put in front of them" approach won't work. We need Gero's gate. #SaveStargate

  • Bigred2989
    Bigred2989 (@Bigred2989) reported

    @PrimeVideo I can't for the life of me figure out how to switch to the black and white mode. Every guide tells me the same things and none of them work, the option literally doesn't exist on my Fire Stick. They should have just put it as a different episode listing.

  • adge_16
    LeafsAdge (@adge_16) reported

    @PrimeVideo Looks terrible, you can feature this slop but cancel Stargate? Pathetic

  • leeburridge
    The Real Lee Burridge (@leeburridge) reported

    @AmazonMGMStudio @PrimeVideo Are they using the Stargate glitch travel through time? We would have found out if you hadn't cancelled the new Stargate series I guess #savestargate

  • Gad_red
    Gadred (@Gad_red) reported

    @AmazonHelp as other users are reporting primevideo is not working

  • alexcochrane66
    🚽Hᐰggistrᐰiner (stinkysock)LowIQ🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@alexcochrane66) reported

    @SGOffworld @AmazonMGMStudio @PrimeVideo Greenlight it. Aiming SG1 to a younger audience won't work.

  • sahithi0911
    sahithi (@sahithi0911) reported

    @priyamucharla @PrimeVideo 😭😭 worst asalu. Already paying so much for subscription and on top of the ee ads okati. Daridrudu. Anduke prime lo chala rare ga chustuna

  • _doesnotcompute
    _doesnotcompute (@_doesnotcompute) reported

    @PrimeVideo What's broken is your business model. Stop destroying classic franchises by trying to appeal to younger audiences, and bring back Martin Gero's #Stargate!!

  • AjayPrabhu55
    Ajay prabhu (@AjayPrabhu55) reported

    @PrimeVideo @AmazonHelp why voice difference in prime is so weird when there is some ad or music plays in btw movie it plays very loud but same volume for other portion of movie seems low. We need to keep on adjusting volume it's frustrating. Can you fix this?

  • magicmallu
    Aragorn (@magicmallu) reported

    Each of those sitting there and laughing is a potential ****** and a part of the problem. No sympathies for this guy on losing his job. This lowlife and the comedian promoting him deserves more consequences coming their way. I can’t believe @PrimeVideo is sponsoring this comedian

  • GideonMarvel1
    Marvel22Joseph (@GideonMarvel1) reported

    @hprazers25413 @CBSSports Biased - terrible job @PrimeVideo has the best commentary-

  • YoGuyYoChief
    Yo Guy (@YoGuyYoChief) reported

    @Erik_The_Meh @PrimeVideo They were more fake Boston accents than NYC. Terrible!

  • HamiJeMi
    Kick Rock (@HamiJeMi) reported

    @PrimeVideo Who has watched this? Some say it's great, others say it's awful.

  • CineMattSWE
    CineMatt (@CineMattSWE) reported

    @PrimeVideo But the Ghost War script did not work well at all. Bad job, PrimeVideo.

  • memyselfandmaga
    Nicholas Radoszewski 🍊 (@memyselfandmaga) reported

    HOLY COW! IT'S LIKE THIS SHOW WAS A BIG HIT OR SOMETHING! AND IF YOU DONT #SaveStargate BY GIVING GERO BACK THE SHOW, ITS GOING TO CRASH AND BURN @AmazonMGMStudio @PrimeVideo HOW IS THIS A DIFFICULT BUSINESS DECISION UNLESS YOU HEAD IS UP YOUR BUM?

  • Degenerate0123
    Joey (@Degenerate0123) reported

    @Yankees @PrimeVideo @SportsonPrime Oh it’s on Prime, guess I’ll watch something else tonight. Worst streaming service easily