Amazon Prime Video status: streaming issues and outage reports

Problems detected

Users are reporting problems related to: playback issues, buffering and crashing.

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 18, 3:00 PM EDT	0	0
Apr 18, 3:20 PM EDT	0	0
Apr 18, 3:40 PM EDT	0	0
Apr 18, 4:00 PM EDT	0	0
Apr 18, 4:20 PM EDT	0	0
Apr 18, 4:40 PM EDT	0	0
Apr 18, 5:00 PM EDT	0	0
Apr 18, 5:20 PM EDT	0	0
Apr 18, 5:40 PM EDT	0	0
Apr 18, 6:00 PM EDT	0	0
Apr 18, 6:20 PM EDT	0	0
Apr 18, 6:40 PM EDT	0	0
Apr 18, 7:00 PM EDT	0	0
Apr 18, 7:20 PM EDT	0	0
Apr 18, 7:40 PM EDT	0	0
Apr 18, 8:00 PM EDT	0	0
Apr 18, 8:20 PM EDT	0	0
Apr 18, 8:40 PM EDT	0	0
Apr 18, 9:00 PM EDT	0	0
Apr 18, 9:20 PM EDT	0	0
Apr 18, 9:40 PM EDT	0	0
Apr 18, 10:00 PM EDT	0	0
Apr 18, 10:20 PM EDT	0	0
Apr 18, 10:40 PM EDT	0	0
Apr 18, 11:00 PM EDT	0	0
Apr 18, 11:20 PM EDT	0	0
Apr 18, 11:40 PM EDT	0	0
Apr 19, 12:00 AM EDT	0	0
Apr 19, 12:20 AM EDT	0	0
Apr 19, 12:40 AM EDT	0	0
Apr 19, 1:00 AM EDT	0	0
Apr 19, 1:20 AM EDT	0	0
Apr 19, 1:40 AM EDT	0	0
Apr 19, 2:00 AM EDT	0	0
Apr 19, 2:20 AM EDT	0	0
Apr 19, 2:40 AM EDT	0	0
Apr 19, 3:00 AM EDT	0	0
Apr 19, 3:20 AM EDT	0	0
Apr 19, 3:40 AM EDT	0	0
Apr 19, 4:00 AM EDT	0	0
Apr 19, 4:20 AM EDT	0	0
Apr 19, 4:40 AM EDT	0	0
Apr 19, 5:00 AM EDT	0	0
Apr 19, 5:20 AM EDT	0	0
Apr 19, 5:40 AM EDT	0	0
Apr 19, 6:00 AM EDT	0	0
Apr 19, 6:20 AM EDT	0	0
Apr 19, 6:40 AM EDT	0	0
Apr 19, 7:00 AM EDT	0	0
Apr 19, 7:20 AM EDT	0	0
Apr 19, 7:40 AM EDT	0	0
Apr 19, 8:00 AM EDT	0	0
Apr 19, 8:20 AM EDT	0	0
Apr 19, 8:40 AM EDT	0	0
Apr 19, 9:00 AM EDT	0	0
Apr 19, 9:20 AM EDT	0	0
Apr 19, 9:40 AM EDT	0	0
Apr 19, 10:00 AM EDT	0	0
Apr 19, 10:20 AM EDT	0	0
Apr 19, 10:40 AM EDT	0	0
Apr 19, 11:00 AM EDT	0	0
Apr 19, 11:20 AM EDT	0	0
Apr 19, 11:40 AM EDT	0	0
Apr 19, 12:00 PM EDT	0	0
Apr 19, 12:20 PM EDT	0	0
Apr 19, 12:40 PM EDT	0	0
Apr 19, 1:00 PM EDT	0	0
Apr 19, 1:20 PM EDT	0	0
Apr 19, 1:40 PM EDT	0	0
Apr 19, 2:00 PM EDT	0	0
Apr 19, 2:20 PM EDT	0	0
Apr 19, 2:40 PM EDT	0	0
Apr 19, 3:00 PM EDT	0	0

April 19: Problems at Amazon Prime Video

Amazon Prime Video is having issues since 11:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

Playback Issues (33%)
Buffering (24%)
Crashing (21%)
Sign in (18%)
Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Newington	Playback Issues	1 hour ago
San Luis Obispo	Sign in	15 hours ago
Oceanside	Playback Issues	15 hours ago
Menlo Park	Buffering	16 hours ago
Vancouver	Crashing	16 hours ago
Kernersville	Crashing	17 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

Stevø (@_Steve_B_) reported 6 minutes ago
@38Games0Defeats @PrimeVideo @primevideosport I ended up rebooting my router a couple of times but the issue was with them all along!
Ya boi (@TheeMightyyThor) reported 8 minutes ago
Fix the got damn audio @NBAonPrime @PrimeVideo
Nate 🇺🇸 (@alwayssbased) reported 10 minutes ago
Good god the steam on @PrimeVideo is awful today
RWBullet (@rwbullet) reported 10 minutes ago
@SportsonPrime @PrimeVideo Prime has been horrible for the masters. App continuous freezing, switched to paramount and no issues.
Marty Morrice (@lord_mjmorrice) reported 11 minutes ago
@PrimeVideo why im the living **** do you make it so hard to search and watch Invincible.... I've been trying in Sydney for 20 minutes to look it up. Fix your **** jesus..
Sad Clown Chair (@Pumpkin1159) reported 18 minutes ago
@PrimeVideo Is it going to as terrible as the last one
Delightful Derek (@CricFootTenCine) reported 23 minutes ago
@clayyytonbigsby Not only the content library, their UI, Ads everytime if you open live sports before beginning the stream even though u r a premium subscriber, Lag b/W Audio Video in Live Streaming Sports Content. @PrimeVideoIN @PrimeVideo was good now facing the same issue across all devices
ẼrnieŴrld (@Erniewrld999) reported 24 minutes ago
Yeah, me neither. I think the issue is I expected Thragg to sound more menacing than Conquest and Conquest is already menacing enough. I’ll give it the benefit of the doubt and wait until he actually joins the battle #Invincible #InvincibleSeason4 #primevideo
Absolute Joey (@Joefanatic23) reported 26 minutes ago
YO @PrimeVideo FIX YOUR DAMN APP , i'm trying to watch basketball
Aurelius☣️ (@eleniyanjb) reported 26 minutes ago
@PrimeVideo I can’t access my account for weird reasons. Kindly fix up.
Jack McScumbag (@JackMcScumbag) reported 27 minutes ago
@WillyWilliams_1 @PrimeVideo Because it wasn't enough that he was SA'd by Ashley and Tech Knight last season and it wasn't even remotely addressed. Wow dude, seek help. 😐
Mahesh Desai (@demahesh1) reported 27 minutes ago
@SportsonPrime @amazon @PrimeVideo Worst customer service for prime membership
Viv3t3 (@Youmomma18) reported 30 minutes ago
@PrimeVideo fix yo app im trying to watch Invincible
Nothing Else Matters (@0elsemattersMO) reported 32 minutes ago
@PrimeVideo Worst show in history
nbanewslive (@nbanewslivefeed) reported 37 minutes ago
@NBAonPrime @PrimeVideo Can’t wait to hear the excuses come Friday morning of how Luka ain’t got enough help Imagine the insult on @KingJames
Lovelydeneen (@Lovelydeneen) reported 37 minutes ago
@Lakers @PrimeVideo Can the fellas help LeBron and Kenard ? Make a basket !
ATM (@imjustnosy133) reported 38 minutes ago
@PrimeVideo please help!
SIKUM (@SIKUHDELICS) reported 39 minutes ago
@PrimeVideo @TheMasters @SportsonPrime And I literally can't watch it bc your TV app is broken
TheTruth (@DHiddenTruth) reported 39 minutes ago
@PrimeVideo Why prime video can not work on VPN? Other video app does it except prime video. You people really need to work on this and allow it.
scott bonar (@scottbonar5) reported 41 minutes ago
@PrimeVideo wake up the person in the studio and hit the video button to broadcast the masters terrible start to this
Melanie McKee (@melanie_mc58085) reported 48 minutes ago
@PrimeVideo One of the worst shows ever. Stupid storyline and constant foul language.
Be Excellent To Each Other🤘🏼(Andrew Walker) (@DonMega007) reported 51 minutes ago
@FrMiller @PrimeVideo Right!? I was all in until I saw that woke, self righteous piece of **** was involved. "I made my 10s of millions, but now we need to abolish capitalism and the desire to work hard to obtain wealth." **** that **** @PrimeVideo. Please do not cast him again.
Bo Gardiner (@BoGardiner1) reported 52 minutes ago
@JohnLis19387145 @PrimeVideo It was well documented and reported on. Rewriting history doesn't work with the Internet, fool.
S K Talks (@salllllman) reported 52 minutes ago
@PrimeVideo Hi, I am having issues with app on my samsung TV. All of sudden, my profile shows blank and log itself out of the app. It's working fine on my phone,its just the TV. I have deleted the app and reinstalled. Still the same issues, please advise
Seattle Kraken GM (@SeattleKrakenGM) reported 55 minutes ago
@SeattleKraken @PrimeVideo 0.6% chance to make the playoff. The only thing this #SeaKraken steaming bag of dog **** roster needs to do now is LOSE EVERY REMAINING GAME to help our draft position.
Bo Gardiner (@BoGardiner1) reported 58 minutes ago
@JohnLis19387145 @PrimeVideo It was well documented and reported on. Rewriting history doesn't work with the Internet, fool.
Tele Nostalgie (@TeleNostalgie80) reported 1 hour ago
@MattdUnkerque @PrimeVideoFR @PrimeVideo Terrible !
That_Guy (@NICHI50470371) reported 1 hour ago
@BethesdaStudios @PrimeVideo Now fix fallout 4 you clowns
Venus Çipilgöd feat Bella Poğaçagöd 🤭 (@Venulikis) reported 1 hour ago
@PrimeVideo why do your Turkey servers apply censorship in this series? We want to have what we paid for. Full videos without any restrictions.
Mahek Shah (@MAHEK_SHAH__) reported 1 hour ago
@PrimeVideo @JioHotstar worst ever OTT platforms ever cause what do you mean I payed for your subscription and I still gotta watch those freaking advertisements and rent movies??? Like and then you all have the audacity to say “upgrade” for not watching stuff without adds?