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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Sign in (27%)
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Buffering (27%)
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Playback Issues (22%)
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Crashing (21%)
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Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Spokane |
Video Quality | |
| Hillsboro |
Sign in | |
 London |
Crashing | |
| Rockledge |
Buffering | |
| Chicago |
Playback Issues | |
| Needham |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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calizephyr
(@calizephyr) reported
@NFLonPrime @PrimeVideo @EricClapton Fix the stream.
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Dgruner6
(@dgruner6) reported
@PrimeVideo Love how the coverage keeps freezing, and no it is not my internet connection. Just awful.
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Bryan
(@TheBryanBaer) reported
@SamHouseholder @PrimeVideo I haven’t had any connection issues. But the quality of this broadcast is CFL level.
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B Whyte
(@heelsandsox) reported
So far my first Thursday night football game on @PrimeVideo and the quality of video and buffering is very difficult to deal with. Could be my internet provider, but expect better and can’t believe I would say missing it on @DIRECTV
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Kyn
(@_kynderella) reported
@AmazonHelp Yeah lol. @PrimeVideo doesn’t deserve TNF and it’s one of the dumbest decisions the @NFL has made. The quality is garbage every single Thursday.
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Mike Brittain💎🚀🌙
(@AxtionMikeb) reported
@PrimeVideo sucks. The quality is ****. I can’t believe people pay for this ****. #wasteofmoney
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Joe Schneider
(@tiptoejoe33) reported
Bears helmets look pretty awesome tonight ngl. Other than that Amazon Prime is *** for watching TNF. Bad enough I gotta pay for this but this game lagging worse than Call of Duty servers @PrimeVideo I want a refund. Make TNF free, u don’t need the money Jeff Bezos
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Always dreamin’ …
(@MsAJF) reported
@Lew_Jetton @NFL @PrimeVideo Umm. It released an update earlier today so that might be the issue.
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Ruggy.hbar
(@ron_odo) reported
@PrimeVideo You guys have the worst video experience as of late. Even the football game is unwatchable. Wtf?!
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STEMLORD
(@upulie) reported
I think it’s really awful that the season finale of #RingsOfPower is screening everywhere else but in Australia we have to wait until 2pm @PrimeVideo
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Laurie Luongo, Author
(@LaurieLuongo) reported
@PrimeVideo needs a lot of help to make Thursday Night Football something the viewers want to see. Disappointed in the Al Michaels & @KirkHerbstreit duo. No energy or enthusiasm tonight. Doesn’t compete with any of the Sunday broadcasts.
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Ron Jersey
(@AreJay1976) reported
@PrimeVideo @SoldierField Fix the problem AP
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Clutch
(@windycityclutch) reported
@PrimeVideo audio is so bad. You can barely hear the crowd. 6 weeks into the season and it’s still this bad. Use that bezo money and fix it already. #DaBears
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Edward Herrel
(@haskell420) reported
OK Twitter, need your help! Which horror show do I watch? #HalloweenEnds is now on @Peacock Over on @PrimeVideo is the start of NFL week 6: Chicago vs Washington Start w the game, then watch Halloween Ends? Or watch that & skip the game?
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Always dreamin’ …
(@MsAJF) reported
@Lew_Jetton @NFL @PrimeVideo It released an update earlier today so that might be the problem
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B Rennon🛥™
(@Br3nd_nHock_y08) reported
Yo @PrimeVideo wtf is this quality
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Beau Fadeesnuts
(@bofayungsavage) reported
Fix your dogshit app so I can watch your dogshit game @PrimeVideo
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Billy O
(@BillyOceanspray) reported
Once again the stream on @PrimeVideo for TNF is absolutely trash. How has this not been fixed yet? It's not a user issue, it's a supplier issue. Fix it.
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tanner meier
(@meier_tanner) reported
I got better picture quality on my Nintendo DS then I’m getting on @PrimeVideo right now
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Celebration DJ
(@AirRaid07) reported
Hey @NFL #tnf on @PrimeVideo has been an utter disaster. Many (most) sports bars are clueless. No idea that you have to STREAM THE GAME! Left and went home and the Xbox/X app sound still not working. Making it hard on the stupid people all in name of money.
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Dewey Wise
(@drumdork1952) reported
@PrimeVideo need to stream that TNF better ! It’s awful on delay blue circle tonight !
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Mike
(@Mike01693409) reported
@NFL @nflcommish @PrimeVideo hey so when is the picture quality gonna improve on Thursday nights? Think you’ll get it fixed by week 16? You guys suck. Amazon and NFL Billion dollar businesses and you can’t get it right.
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FAT BOY™
(@Fatboy933) reported
Why does @PrimeVideo ‘s #NFL #TNF streaming quality ALWAYS suck ********?.. 90’s games on old CRT sets looks better than this ****
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Willie
(@RGBteddy) reported
Video streaming quality is good at least @PrimeVideo
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Chuck
(@Hogwylde1) reported
I hate the picture quality on these games on @PrimeVideo @ProFootballTalk
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JL
(@bankrolljayl) reported
Yoo @PrimeVideo this quality ain’t hittin tonight for TNF fix it
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burnerszn Ω 1027 Ω
(@thismyburner10) reported
@Xfinity @PrimeVideo weekly reminder that the #ThursdayNightFootball stream through Xfinity is terrible. Pauses every couple minutes to buffer
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Aaron
(@oules278) reported
@NFLonPrime @PrimeVideo @EricClapton The video quality is terrible. Every week it's something. If this is the way you handle things, i pray you don't get the streaming rights. It's unwatchable.
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Mr. Reggie
(@mrreggie_iduzit) reported
@PrimeVideo y’all got to fix the freezing for Thursday football. Not one game worked all season!
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ChristPuncher
(@sliggo89) reported
@JeffBezos Another Thursday and another unwatchable stream from @PrimeVideo constant freezing and sound issues. Being forced to just turn off the tv and do something else. Amazon tech support has been equally disappointing every week. @NFL your fans deserved better than this.