Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 No problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

At the moment, we haven't detected any problems at Amazon Prime Instant Video. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Playback Issues
Sign in
Video Quality

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:
Ocotlán Crashing
Newport News Playback Issues
St. Petersburg Crashing
Gloucester Playback Issues
Groveport Playback Issues
Madrid Playback Issues

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • N3RRA .. (@N3RRA) reported

    I have Netflix, amazon prime video, and jail broken fire-stick with all the movies on it😩. During the winter thts wht i do

  • 21dresses Ni (@21dresses) reported

    I'm just going to say it - Amazon prime video has the least diverse (black) content of all the streaming apps. And the content that they do have that features POC is awful. Don't @ me.

  • HarryRWeber Harry R. Weber (@HarryRWeber) reported

    @AmazonHelp I just did all that and I got an error message three times while trying to submit. I’m just going to let the police take over the matter and I’m going to take legal action against Amazon. I have the evidence on video surveillance. I’m tired of being ****** around by you all.

  • rr2557 Richard (@rr2557) reported

    I just spoke to @OptimumHelp supervisor about why my Rokus frequently log me out of my @Optimum channels. He told me it is @Roku issue. @RokuSupport told me it is @optimum issue because I do not have this problem with Amazon Prime Video or Netflix. Guessing @optimum is at fault.

  • willmccrudden Will McCrudden 🎧 (@willmccrudden) reported

    Amazon I swear to Bob if I don't get my package by 9pm today we'll have an issue I need to record a video

  • MrBCWalker Bradford C. Walker (@MrBCWalker) reported

    @robkroese There is nothing your typical SF con does that isn't better done with a YT video or a livestream these days, and your Dealer's Room can be replaced with Amazon (or a more specialized counterpart as required). Waste of time and money, and that's before the long-running **** issue.

  • AlishaK9585 Alisha Kennedy (@AlishaK9585) reported

    @SydneyVarnado Hey, I get Amazon Prime free for 6 months since I am a full-time student. I hear Prime Video is pretty cool. If you want my login, text me.

  • HebeHemingway hebe (@HebeHemingway) reported

    Hello can anyone help a girl out with an Amazon prime video login bc I’m desperate to watch something 🥺 xx

  • snappyscrappy SnappyscrappyDesigns (@snappyscrappy) reported

    @jennifer_m_kay Amazon Prime video service is useless. Never works properly. If you want people to sign up you are going to have to sort out your technical issues.

  • FelineFowl Cat Duck (@FelineFowl) reported

    @RudyChidiac @reneritchie @LukeFilipowicz Any kind of "renting" service is one I take issue with. Origin Access, Google's clone, Amazon Prime Video, Spotify, Apple Music, Play Music Unlimited, YouTube Music to a degree, Amazon Music Unlimited, it's all wrong in my opinion. But moreso software renting is my big gripe-

  • arnaldo0714 Naldo (@arnaldo0714) reported

    @TrekCore I’ve been trying to find a way to watch #StarTrekPicard. But apparently both CBS All Access and Amazon Prime Video, don’t work in PUERTO RICO! We’re a US TERRITORY!! This is unfair! I’m a huge #StarTrek fan and this just destroys me, being unable to watch Picard! Please help!

  • arnaldo0714 Naldo (@arnaldo0714) reported

    @TrekCore @Hillview798 I’ve been trying to find a way to watch #StarTrekPicard. But apparently both CBS All Access and Amazon Prime Video, don’t work in PUERTO RICO! We’re a US TERRITORY!! This is unfair! I’m a huge #StarTrek fan and this just destroys me, being unable to watch Picard! Please help!

  • DeOverdenking De Overdenking (@DeOverdenking) reported

    The #PicardPremiere was fenomenal. Avery Bullock is the worst CIA boss ever, but is a hell of an actor. I couldn't wait for January 24th, now I can't wait for January 31th. @netflix, watch and learn. @AmazonVideo @SirPatStew

  • olegsvn Oleg (@olegsvn) reported

    I do not know who designed/architect the Amazon Prime video App, but it's one one the worst I've ever used. #AmazonPrimeVideo - do something, your app is the worst on market

  • njrom Nick 🚡 (@njrom) reported

    @MacSparky More than you would an Amazon Prime Video even though they are similar quality, because, well, it's Apple.

  • stevenb_00 Steven Barrins (@stevenb_00) reported

    @Barundar @netflix @AmazonHelp Speaking to an agent won't help anyone. This may be an elaborate plan to move everyone to Amazon prime video 😂

  • ryeglgleye 𝗔𝗗𝗔𝗠 • 🅽🆂🅵🆆 (@ryeglgleye) reported

    @fudanshiro They still haven’t released seasons 7 or 8 on video platforms like iTunes or Amazon for purchase. It’s been a year and a half since S7 came out and that’s basically free money for them. The response from _everyone_ not paid to review the end must have been awful.

  • KP11Photos KP11 Photos 📸 ECCC Bookings Opening Soon!! ✨✨ (@KP11Photos) reported

    @windrivver @imcanadia It was the teaser video they put out during their kickstarter campaign. The design was still in their very early stage and the animation is of lower quality, so expect significant improvement (especially since the massive success of the kickstarter and the Amazon funding)

  • WWAZman Eric S. (@WWAZman) reported

    @AmazonHelp @LGUS None of those address my issue. I have no error codes. The Amazon prime app does not recognize my smart controller cursor arrow meaning I cannot fast forward through a video. Also the back button rarely wants to work anymore since recent updates.

  • matt_garber Matt Garber (@matt_garber) reported

    @loudmouthjulia Picked the no ads plan through Amazon Prime Video Channels just for Picard — and did it that way so I wouldn’t have to use another, separate awful app UI.

  • nathanPowell198 nathan (@nathanPowell198) reported

    @bt_uk Need help with my connection, my bt infinity is constantly dropping in download speed, it's so bad now that we ether crash our desk tops or when trying to watch netflix/amazon prime buffers 4 times in the space of a 20 minute video.

  • dubbletee66 Trevor (@dubbletee66) reported

    @schafferwmar Best thing we ever did. Only issue is no Orioles games. I use Hulu, Amazon Video, Netflix, and Disney Plus right now.

  • Pat_Atkin Pat Atkin (@Pat_Atkin) reported

    @tennisontelly There is a problem with accessing Eurosport through Amazon Prime Video. Amazon say they are on to Eurosport about it and will give sorting it "high priority"

  • Scobleizer Robert Scoble (@Scobleizer) reported

    @lijiang2087 The Nest Hub is better at answering questions. Facebook is far better for video calls with friends and family. Amazon Echo Show is the worst of the three, but Alexa does understand how to make a shopping list better.

  • DM_Shadowblade Christopher Burke (@DM_Shadowblade) reported

    @MoxieSwagger It's funny, there are many petitions out there to stop Netflix, Hulu and Amazon from doing this exact thing. They simply do not care. Amazon is the worst too. I get a full video ad, before I can even get into my library.

  • bfwebster Bruce F. Webster (@bfwebster) reported

    @heckyessica In a completely unsolicited plug, let me recommend SimpliSafe. My wife & I moved into our final [we hope] house this summer. I bought & installed a SimpliSafe security system, including video doorbell. It's been great. (I chose SS over Amazon, which has privacy issues.)

  • sunlightyIer lee (@sunlightyIer) reported

    every time i scroll past it on amazon video i’m like ok Tomorrow i’ll watch it........ then i click on teen wolf and watch another terrible episode same old shit same old ****** shit

  • TheAidenTaylor Aiden Taylor (@TheAidenTaylor) reported

    Amazon prime video might have the worst interface of all streaming services out there.

  • itsonlytwiterr AdriSpeaks 💫 The Date Smart Coach (@itsonlytwiterr) reported

    I'm still remembering that evening me and @Veeiz_Nuts watched this terrible ass movie on Amazon video.

  • mroach Mike (@mroach) reported from Drochtersermoor, Lower Saxony

    I haven’t used Amazon Prime Video in a long while. The user experience is still terrible. There’s no way for me to change the UI to English. Shows like The Expanse have min. 4 versions: English HD, English 4K, German HD, German 4K. They all appear as separate shows.

  • alexjarvis Alex Jarvis (@alexjarvis) reported

    Amazon's video UI needs a lot of work...why would you have multiple versions of the same thing, just in a different format. Certainly you can tell what my internet speeds are and change the quality based on that.

  • ReynaSamGarcia Reyna 🍓 (@ReynaSamGarcia) reported

    Dude **** this company from amazon telling me I need to make a video and post it on youtube so they can see the problem 😭

  • iYoh_Tso 🌻The Girl with the P O T R I S🦵🏾 (@iYoh_Tso) reported

    Ok, hi everyone, may I please get Amazon prime video login details.

  • itzzdeepu Deepu (@itzzdeepu) reported

    Include an option to select video quality in amazon prime @MiTVIndia

  • manufrevr Manoj kumar (@manufrevr) reported

    @hotstartweets not able to find any settings options to set subtitles on or off on my Samsung TV. Please try to resolve this issue. It's not just with one regional language, it's the same with every video i play on hotstar, amazon Netflix are being more comfortable to watch.

  • ir_kujoe KuJoe (@ir_kujoe) reported

    @TechnicalDIY I watched this video while wearing the Anker bluetooth headset you recommended me. I think I just need to give you my Amazon login and have you order stuff for me.

  • ayoma_k Ayoma Kobbekaduwa (@ayoma_k) reported

    @zahranc Actually its not a big issue., just posted in CNN that Saudi Crown Prince MBS retrieve all information from Jeff Bezos of Amazon thru a virus that is hidden in small Video send in Whatsapp. This hacking software was developed by a Israel company benefittin a security loophole

  • anonymous129836 Biggest nightmare (@anonymous129836) reported

    @PrimeVideo, @NetflixPT Unfortunately all streaming services, Netflix, Prime Video, HBO, like to put Portugal in last place, Amazon Prime Video, have little content, also on par with Netflix the worst in Europe shame streaming services

  • vvmorghulis howl (@vvmorghulis) reported

    thinking about that time when I was in oregon and asked my friend for the login info to his amazon prime video so I could watch on my ipad and he refused to give it to me despite knowing I’ve let him use my netflix for, like, 8 years

  • yelnats_eel Lee (@yelnats_eel) reported from Birmingham, England

    @lizcurran @Gamesetmatch11 Eurosport Extra is what it's called if you subscribe through Amazon Prime video. There are no issues there apart from streams not being labelled. Issues are on the standalone Eurosport Player, i.e. not via Prime Video.

  • Pamela_joh Pamela Johnson (@Pamela_joh) reported

    The Delonte West in that video is also the Delonte West in this picture. Whatever it is that happened, please remember this and help this man find some dignity. #GiftCard #Amazon #Walmart

  • darksyde76 Rob Hansen (@darksyde76) reported

    @Rudedogg7777 @DannyDeraney Netflix did a reboot of this, and its really good. Problem is only 1 season (26 ep) and we've been waiting for more ever since. The episode about the Petalars wrecks me every time. Note: it's on Amazon Prime Video now but you have to pay for it

  • _frickaaron arkansas 14 - 3 (@_frickaaron) reported

    why does amazon prime video have the absolute worst interface, its like they don’t want people to use it

  • Friarstone ༼ つ ಥ_ಥ ༽つ (@Friarstone) reported

    Am I really about to spend $4 on Amazon prime video to show Scottie one Kroll Show sketch or does someone wanna give me their dad’s cable login

  • Friarstone ༼ つ ಥ_ಥ ༽つ (@Friarstone) reported

    Am I really about to spend $4 on Amazon prime video to show Scottie one Kroll Show sketch or does someone wanna give me their cable login

  • DoraHampton2015 Dora Hampton (@DoraHampton2015) reported

    @PrimeVideo Just read an interesting article stating that Amazon Prime Video is deliberately downgrading streaming on devices not using Amazon Fire device. I know I have been having streaming problems on my Vizio TV unlike my other streaming services. Advise!

  • danwolfgang_ ThΔt Frosty Waff (@danwolfgang_) reported

    As much as I like Conan, I'm really glad there isn't a terrible Conan Amazon series or a "Cimmeria: Shadows of Crom" video game.

  • JonLambert1980 Jonathan Lambert (@JonLambert1980) reported

    @EurosportCare AppleTV - Not the device, it's your streams, as others have previously pointed out. It was fine until changes were made last year. BBCiplayer, BT Sport and Amazon Prime Video all output 50fps for their sports streams correctly. Shame if you don't fix for Olympics later this year.

  • MubeenBean Mubeen Bean (@MubeenBean) reported

    Dear Amazon video, why can't you just simply let users put the video on the highest quality possible instead of using it as a suggestion option. Please and thank you.

  • BooksTransire Nelson Potter (@BooksTransire) reported

    @StoneyD I know! My worst pet peeve is Amazon video- the sounds gets off just about every time we watch a movie.

  • Nani0699 Nani (@Nani0699) reported

    @OnePlus_Support @Jithend06488436 I am playing video on other device it is streaming easily and when on my one plus 7 it shows play back renderer error on Amazon prime video app. pls help

  • bitterfish Mike Ryan (@bitterfish) reported from Seattle, Washington

    The recent Amazon Prime Video season of Jack Ryan was an adaptation of this story and... the original was much, MUCH better. Yes even when correcting for the actual quality of Tom Clancy’s writing.

  • bitterfish Mike Ryan (@bitterfish) reported from Seattle, Washington

    The recent Amazon Prime Video season if Jack Ryan was an adaptation of this story and... the original was much, MUCH better. Yes even when correcting for the actual quality of Tom Clancy’s writing.

  • yelnats_eel Lee (@yelnats_eel) reported

    @footfaulttennis @Eurosport_UK It's fine on their own app, always seems to be a problem through amazon prime video

  • SimonJadis simon (@SimonJadis) reported

    me: excuse me, mr amazon, I need to tell you that the blurbs about two stargate atlantis episodes have been switched. it's an easy prime video fix amazon: oh cool, do you want to tell us by chatting with our bot me: no, please amazon: sure, would you like for us to CALL YOU

  • JBabichJapan John Babich (@JBabichJapan) reported

    @wouter_tech Japanese...the quality is very erratic so I guess the crux of problem is just a quality thing...(you literally can’t play without subtitles on Amazon Prime Video Japan too)

  • Nolarepublican1 Nolarepublican (@Nolarepublican1) reported

    @AmazonHelp @Feltern Wow oh, I like how they addressed the issues with the Prime video viewership, but not the people who lost thousands of dollars in there Amazon account. It's All About the Benjamins baby. Bezos needs a new house

  • Heisenherr ⒿⓊⓈⓉⒾⓃ ⒽⒺⓇⓇ (@Heisenherr) reported

    @AdamFrazier Glad to help. Hopefully it's good because I bought it on Amazon Video, it just came out this past week.

  • Toonforbrains Toon Brains (@Toonforbrains) reported

    @crocsushi @Frimpys Cow and Chicken has never gotten a home video release because cartoon network is awful for dvds. The episodes are on amazon prime thankfully enough

  • Campster Chris Franklin (@Campster) reported

    I genuinely wonder what kind of numbers Amazon Prime Video could do if the interface wasn’t the worst UX humanly possible.

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
  • 1007
  • 1022
  • 1055
  • 1060
  • 1066
  • 13
  • 2016
  • 2021
  • 2023
  • 2026
  • 2027
  • 2028
  • 2029
  • 2039
  • 2040
  • 2041
  • 2041
  • 2041
  • 2043
  • 2044
  • 2047
  • 2048
  • 5005
  • 5014
  • 5016
  • 5016
  • 5016
  • 5229
  • 5266
  • 5505
  • 5701
  • 7003
  • 7005
  • 7017
  • 7031
  • 7035
  • 7065
  • 7135
  • 7135
  • 7202
  • 7202
  • 7203
  • 7204
  • 7206
  • 7207
  • 7230
  • 7235
  • 7250
  • 7251
  • 7301
  • 7303
  • 7305
  • 7306
  • 8020
  • 814
  • 900
  • 9003
  • 9068
  • 9353
  • 99
  • mp1023