Amazon Prime Video status: streaming issues and outage reports

Problems detected

Users are reporting problems related to: playback issues, buffering and crashing.

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
May 24, 7:40 PM EDT	0	0
May 24, 8:00 PM EDT	0	0
May 24, 8:20 PM EDT	0	0
May 24, 8:40 PM EDT	0	0
May 24, 9:00 PM EDT	0	0
May 24, 9:20 PM EDT	0	0
May 24, 9:40 PM EDT	0	0
May 24, 10:00 PM EDT	0	0
May 24, 10:20 PM EDT	0	0
May 24, 10:40 PM EDT	0	0
May 24, 11:00 PM EDT	0	0
May 24, 11:20 PM EDT	0	0
May 24, 11:40 PM EDT	0	0
May 25, 12:00 AM EDT	0	0
May 25, 12:20 AM EDT	0	0
May 25, 12:40 AM EDT	0	0
May 25, 1:00 AM EDT	0	0
May 25, 1:20 AM EDT	0	0
May 25, 1:40 AM EDT	0	0
May 25, 2:00 AM EDT	0	0
May 25, 2:20 AM EDT	0	0
May 25, 2:40 AM EDT	0	0
May 25, 3:00 AM EDT	0	0
May 25, 3:20 AM EDT	0	0
May 25, 3:40 AM EDT	0	0
May 25, 4:00 AM EDT	0	0
May 25, 4:20 AM EDT	0	0
May 25, 4:40 AM EDT	0	0
May 25, 5:00 AM EDT	0	0
May 25, 5:20 AM EDT	0	0
May 25, 5:40 AM EDT	0	0
May 25, 6:00 AM EDT	0	0
May 25, 6:20 AM EDT	0	0
May 25, 6:40 AM EDT	0	0
May 25, 7:00 AM EDT	0	0
May 25, 7:20 AM EDT	0	0
May 25, 7:40 AM EDT	0	0
May 25, 8:00 AM EDT	0	0
May 25, 8:20 AM EDT	0	0
May 25, 8:40 AM EDT	0	0
May 25, 9:00 AM EDT	0	0
May 25, 9:20 AM EDT	0	0
May 25, 9:40 AM EDT	0	0
May 25, 10:00 AM EDT	0	0
May 25, 10:20 AM EDT	0	0
May 25, 10:40 AM EDT	0	0
May 25, 11:00 AM EDT	0	0
May 25, 11:20 AM EDT	0	0
May 25, 11:40 AM EDT	0	0
May 25, 12:00 PM EDT	0	0
May 25, 12:20 PM EDT	0	0
May 25, 12:40 PM EDT	0	0
May 25, 1:00 PM EDT	0	0
May 25, 1:20 PM EDT	0	0
May 25, 1:40 PM EDT	0	0
May 25, 2:00 PM EDT	0	0
May 25, 2:20 PM EDT	0	0
May 25, 2:40 PM EDT	0	0
May 25, 3:00 PM EDT	0	0
May 25, 3:20 PM EDT	0	0
May 25, 3:40 PM EDT	0	0
May 25, 4:00 PM EDT	0	0
May 25, 4:20 PM EDT	0	0
May 25, 4:40 PM EDT	0	0
May 25, 5:00 PM EDT	0	0
May 25, 5:20 PM EDT	0	0
May 25, 5:40 PM EDT	0	0
May 25, 6:00 PM EDT	0	0
May 25, 6:20 PM EDT	0	0
May 25, 6:40 PM EDT	0	0
May 25, 7:00 PM EDT	0	0
May 25, 7:20 PM EDT	0	0
May 25, 7:40 PM EDT	0	0

May 25: Problems at Amazon Prime Video

Amazon Prime Video is having issues since 02:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

Playback Issues (33%)
Buffering (24%)
Crashing (23%)
Sign in (16%)
Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Canyon Lake	Buffering	1 hour ago
London	Buffering	4 hours ago
Philadelphia	Video Quality	7 hours ago
Kigali	Playback Issues	9 hours ago
Red Deer	Playback Issues	9 hours ago
Perth	Crashing	13 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

Ultra PorkChop PHD. (@spiritcrushr69) reported 21 seconds ago
@Bgordo92 @NASCAR @PrimeVideo i watched about 75% of it and had zero issues....
Tom Baker (@TheSWNTom) reported 2 minutes ago
@familybaptisttn @NASCAR @PrimeVideo Sounds like you have internet issues.
Rob (@DarksideFPSx) reported 3 minutes ago
@familybaptisttn @NASCAR @PrimeVideo watching on my computer, no issues with quality whatsoever
Roberts Sports Show (@RobsSportsShow) reported 4 minutes ago
@familybaptisttn @NASCAR @PrimeVideo Well it's a steaming show and most didn't have any issues. So yeah it's an internet issue.
Gilded Groyper (@GildedGroyper) reported 9 minutes ago
@familybaptisttn @NASCAR @PrimeVideo Check with your local internet service provider. Not a Prime issue.
Chris Ball (@Chase09Fanatic) reported 14 minutes ago
@familybaptisttn @NASCAR @PrimeVideo I’m camping and using a hotspot and it was fine. Sounds like you have a terrible connection.
The Bear (@MichaelEsbjorn) reported 17 minutes ago
@Bgordo92 @NASCAR @PrimeVideo Never lost any of the stream at all and was able to pause, rewind, and fast forward back to wherever I wanted without any issues. Look in the mirror. Sounds more like a you problem. Maybe pony up for better internet or equipment.
Thomas Dean (@TDEAN2088) reported 19 minutes ago
@Bgordo92 @NASCAR @PrimeVideo Never had issues tonight
Justin (@justin_1455) reported 20 minutes ago
@Bgordo92 @NASCAR @PrimeVideo User error. Worked great all night and destroys any other NASCAR broadcast.
C Grizzy Music (@CGrizzy2) reported 21 minutes ago
@familybaptisttn @NASCAR @PrimeVideo sorry bub but that’s on your end connection wise. I’m sitting in western pa in heavy rain this whole evening and not a single issue that you seem to be having
Ron Cross (@TheRonHCross) reported 23 minutes ago
@Bgordo92 @NASCAR @PrimeVideo That would be an internet problem not a prime problem.
Andrew Justin (@COSportsNut) reported 24 minutes ago
@familybaptisttn @NASCAR @PrimeVideo Sounds like an internet issue my guy. Perfect picture here
Double Klutch Racing 🇵🇸 (@DK_Racing_) reported 27 minutes ago
Hey @NASCAR it’d be awesome if we fans who have to work on Sundays were able to watch the race after we get off!! But no, you decided the worlds worst streaming service @PrimeVideo should get the races during this time. Prime, fix your ****** *** UI and controls for videos.
Captain Chris Toppings 🎣 🦆 🏁 (@MrToppings) reported 31 minutes ago
@familybaptisttn @NASCAR @PrimeVideo I had zero issues. Must be peoples connections
Jeff Makin (@JeffMakinbjyq) reported 34 minutes ago
@Bgordo92 @NASCAR @PrimeVideo It’s your internet..I’ve been watching on my phone and 0 issues!
Scotty S (@scooterroo75) reported 37 minutes ago
@Bgordo92 @NASCAR @PrimeVideo That’s your ****** internet. My stream is 5 hours in and not one issue
Roberts Sports Show (@RobsSportsShow) reported 38 minutes ago
@Bgordo92 @NASCAR @PrimeVideo actually with prime video you can pause, you can rewind. I had my paused for about an hour and was able to resume. Again that's a you issue. You did it too youself. Not a NASCAR issue, that is a you issue.
Dean Stewart (@pastoratlabelle) reported 39 minutes ago
@Bgordo92 @NASCAR @PrimeVideo No issues at my house. I don’t think your’s was NASCAR or Prime problem.
Shannon Breezy (@Shannon_Breezy1) reported 41 minutes ago
@Bgordo92 @NASCAR @PrimeVideo I watched the whole thing and never had an issue. Maybe your internet provider.
X (@o_oZeppelin) reported 42 minutes ago
@familybaptisttn @NASCAR @PrimeVideo Get better Internet. Literally no issues for the rest of us
Kyle Markowitz (@IAMKM85) reported 43 minutes ago
@familybaptisttn @NASCAR @PrimeVideo Had zero issues, your watching experience is based off your internet connection. If they watched it im sure they wouldnt have a problem, they most likely have the best there is to offer.
Eric Walls (@3ricwalls99) reported 43 minutes ago
@Bgordo92 @NASCAR @PrimeVideo You need to check your internet. I had no problem since the drop of the green flag. I love primes coverage. I wish they would do it all year.
Brian (@2noodleking) reported 45 minutes ago
@Bgordo92 @NASCAR @PrimeVideo Prime is the worst
Jacob Evenson (@jacob_evenson) reported 47 minutes ago
@Bgordo92 @NASCAR @PrimeVideo Imagine being this stupid. The bulk of those issues is YOUR INTERNET, and you don’t have to record because, get this, you’ll have access to it no matter what.
Jared from Texas (@JLRobertson264) reported 52 minutes ago
@familybaptisttn @NASCAR @PrimeVideo I’ve had zero issues. Nothing blurry, everything is great.
Oscar Jager (@OscarJager07) reported 54 minutes ago
@Bgordo92 @NASCAR @PrimeVideo Skill issue. Get good scrub
Bill Bradley (@WPBradley) reported 54 minutes ago
@Bgordo92 @NASCAR @PrimeVideo Never had an issue. More than likely its your internet connection.
Mattdormayne (@Mattdormayne) reported 57 minutes ago
@Bgordo92 @NASCAR @PrimeVideo Het off that wal mart WiFi. I had no issues
EhJay (@EhJay33) reported 58 minutes ago
@Bgordo92 @NASCAR @PrimeVideo Sounds like a you problem bud
ChaseG Racing (@ChaseGRacing88) reported 60 minutes ago
@Bgordo92 @NASCAR @PrimeVideo I think that's a you problem dude. Get better Internet service.