Is Amazon Prime Video down?
Problems detected
Users are reporting problems related to: buffering, crashing and playback issues.
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 20: Problems at Amazon Prime Video
Amazon Prime Video is having issues since 08:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Buffering (29%)
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Crashing (25%)
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Playback Issues (24%)
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Sign in (20%)
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Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Northville |
Sign in | |
| Arlington |
Sign in | |
 Vienna |
Buffering | |
| Wilkesboro |
Buffering | |
 Kuwait City |
Playback Issues | |
 London |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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SG
(@itsgood333) reported
@PrimeVideo I love Lucy was the worst sit com of all times
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lay☠️
(@layyyyylol__) reported
@PrimeVideo WHY everytime the word “******” black movies come up it says “******” FIX it now
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Mad2Morg
(@mad2morg) reported
@PrimeVideo This casting is giving extremely terrible vibes
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PaTrickRTweet🐻🌈
(@PatrickRomSim) reported
@PrimeVideo Looks pretty awful.
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Alex Harwell
(@majesticelephnt) reported
All I wanna do is eat a salad and watch Murder, She Wrote…but the @PrimeVideo app on my @Samsung tv refuses to work and I’m UPSET. I need my Jessica Fletcher.
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OrvilleLloydDouglas🇨🇦🏳️🌈
(@OrvilleLloyd) reported
@AmazonStudios @PrimeVideo This is awful Nicole Kidman face is a distraction she doesn't look like Lucille Ball. Debra Messing does. Kidman face hardly moves too much plastic surgery. 🙄
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Edward D Beeson
(@125thehaunted) reported
@PrimeVideoCA The swearing I’d like to do would be directed at primevideo. I have tried for over 2 months to cancel my sub. & NO, going to primevideo/mytv or my account doesn’t work, I tried … it’s more MYTH than mytv. Under “Contact Us”, is primevideo too cheap to offer phone contact?
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OrvilleLloydDouglas🇨🇦🏳️🌈
(@OrvilleLloyd) reported
@marisol_nodal @AmazonStudios @PrimeVideo Nicole Kidman face looks frozen the plastic surgery is awful. Lucille Ball known for using her face yet Kidman here doesn't look like her. Terrible casting decision.
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Pierre B.
(@octplane) reported
Hey @PrimeVideo , your heuristic to infer what is the NEXT episode you should play in the app is SO broken :-/
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severian
(@SeveriansSun) reported
@PrimeVideo Worst casting ever.
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movies 4u
(@movies_atoztel) reported
No Emotions. No Sentiments. Only the practical business and profit logic will work with Suresh Babu!!!! #Drushyam2 going to direct digital release on @PrimeVideo. Official announcement at 12:00 PM today.
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Steph Swinton
(@StephSwinton) reported
I just watched #AmericanTrajedy on @PrimeVideo. I've got so many issues with it! It's about Dylan Klebold's (Columbian shooter) mom. I'm going to put them below to try to avoid spoilers.
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Martin Vaupell
(@Vaupell) reported
@PrimeVideo seriously, all of the sudden prime video wont play in g-chrome anymore. only service with this problem.. :( why pay for prime if it's not working.
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J
(@toesonherbells) reported
@Tionia @67lld @PrimeVideo Oh boy. Just bc a lot of people tweet about something doesn’t mean they’re right (i.e. accurate). And I’m not the same person you originally responded to, so she’s not the only one. If Debra Messing were as talented as you think she is, she’d work more.
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lisa
(@lisahan85599399) reported
@PrimeVideo Kidman , too many plastic procedures, awful. Ball was beautiful.
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Brian Henderson
(@RealRadioBrian) reported
@PrimeVideo Looks AWFUL. Whomever decided it was okay to cast Kidman and try that nonsense SFX on her face should be barred from making casting decisions and movies that are crimes against humanity. Both were miscast. Just awful footage and audio.
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richard paynter
(@richardpaynter2) reported
@PrimeVideo No one wants to see this!! How does this nonsense keep getting picked up? Real actors and writers need work, and this is what they have to offer??
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Zed's Dead
(@zedzd3d) reported
@PrimeVideo How is your PS5 app so incredibly broken? It loses network connection in the browser constantly. Netflix and AppleTV work perfectly. And on my Roku it works perfectly too so it’s not my network or apps, only your one app and only on PS5. 🙄🙄🙄
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Sarah Esteves | #BringWynonnaHome 🛡
(@sarahlesteves) reported
@52M1873 @PrimeVideo @SpectrumOrig Ok can I be done with work now?! #WynonnaEarp #BringWynonnaHome
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Aakashavaani
(@TheAakashavaani) reported
No Emotions. No Sentiments. Only the practical business and profit logic will work with Suresh Babu!!!! #Drushyam2 going to direct digital release on @PrimeVideo. Official announcement at 12:00 PM today.
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Surreal469
(@Surreal469) reported
@LucyTributePage @AmazonStudios @PrimeVideo Seriously? This looks terrible. And I LOVE. Aaron Sorkins work.
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V
(@brownchubbybear) reported
@PrimeVideo This looks like the worst thing ever to air on any platform.
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Jorge Ramírez
(@bgaprogrammer) reported
@expressvpn The streaming from primevideo(dot)com is not working from any USA/Canada server. They are detecting the VPN and blocking everything.
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LYNN CAREY SAYLOR
(@LynnCareySaylor) reported
@AmazonStudios @PrimeVideo I like Nicole Kidman a 1000x more than Debra Messing, but can’t help thinking for this role Debra would have been better since she could’ve disappeared into the character physically better. I can’t see anyone but Nicole here even with good hair/makeup.
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richard paynter
(@richardpaynter2) reported
@PrimeVideo No one wants to see this!! Actors and writers need work. We need better content!
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Tina Dubya
(@TinaAKAMonkey) reported
@PrimeVideo Terrible casting.
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Ashley Marie
(@tricksisterA) reported
@getFANDOM @PrimeVideo The both look terrible, honestly and she sounds just awful. NK is a very good actress but this just looks like a huge disappointment. Why couldn’t we have @DebraMessing ? She’s funny, looks like Lucy and she’s already played her.
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Pattinson360 🌊 🦇
(@RPat360) reported
@PrimeVideo This has got to win an award for worst casting of both leads. It's like Aaron Sorkin thinks we have no idea of what either Lucy or Ricky looked or sounded like. Were their no Cuban actors available? Whoever greenlit this mess should be fired.
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AlwaysLooking4More
(@MoreLooking4) reported
@PrimeVideo This looks terrible, Nicole Kidman as Lucille Ball?! WTF NO
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🏞️
(@Faackshunter) reported
The worst feature on @primevideo is that it constantly asks if you want to shut off subtitles, so nearly everytime you try and pause you just end up turning off the subtitles.