Amazon Prime Video status: streaming issues and outage reports
Problems detected
Users are reporting problems related to: playback issues, buffering and crashing.
Full Outage Map
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Problems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 25: Problems at Amazon Prime Video
Amazon Prime Video is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
- Playback Issues (33%)
- Buffering (23%)
- Crashing (21%)
- Sign in (19%)
- Video Quality (4%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Dallas
|
Video Quality | 1 hour ago |
|
Pearl River
|
Playback Issues | 3 hours ago |
|
Orlando
|
Playback Issues | 3 hours ago |
 Rossland
|
Crashing | 5 hours ago |
 Swanscombe
|
Sign in | 6 hours ago |
|
Brandon
|
Playback Issues | 7 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Carlos Braga (@Cryms0n) reported@PrimeVideo Can't watch... Updated app, restarted android box and TV, still no go... Asks me to go to a link (videohelp) that also doesn't work 🤷
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Krushnkumar Patle (@krushnappatle) reported@PrimeVideoIN there is no option to change the size of subtitles on the app tried all possible solutions don't work, worst app ruined the whole experience of watching any movie or tv show. No solution for many months now. #primevideo
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Tom Edward (@pettyvices) reported@PrimeVideo This went from being the best show released in 2019 (Season 1) to being literally the worst show streaming on any platform (season 4). The level of decline is almost impressive.
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Paul B (@PB_Spurs) reported@PrimeVideo why so many adverts? Got to stop watching, it’s terrible…😖
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Van “Van” South (@VanSouth_brasil) reported@amazon @PrimeVideo I bought a product for R$3,500 and Amazon did not send the invoice (which is mandatory by law in Brazil). #Amazon, please help me. Order number 702-3833411-8041821
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Not in Muellers Purview (@NYFreedom2024) reported@PrimeVideo must be doing terrible if you are buying ads to promote show. show went to ****
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Bo Gardiner (@BoGardiner1) reported@JohnLis19387145 @PrimeVideo It was well documented and reported on. Rewriting history doesn't work with the Internet, fool.
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Todd Beavis IV (@titamarus69) reported@PrimeVideo @primemovies @MeanGirls You made the Boys terrible.
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Dec Ditko (@DecDitko75) reported@blkv3n0m25 @PrimeVideo You don’t know me or my beliefs. That’s the problem with many today you make too many assumptions. So please **** off. Thanks.
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KB24 (@dennis3967) reported@PrimeVideo the NBA games are unwatchable. Terrible quality!
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Michael Bausha (@mb603) reportedThis @PrimeVideo basketball broadcast for Celtics and Sixers is terrible. If I had to listen to these guys for 82 games oh boy!! #primevideo #dobetter
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deepak parmar (@Dearer181Deepak) reported@Nupurkunia @PrimeVideo @hdfcsec Clear app cache, it will work
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ATLHawksAgendaPusher (@HarrysHairyOne) reportedThis Dirk/Nash/Griffin trio is incredible, too bad this @PrimeVideo set looks TERRIBLE @NBAonPrime #TrueToAtlanta #NBAonPrime
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Aurelius☣️ (@eleniyanjb) reported@PrimeVideo I can’t access my account for weird reasons. Kindly fix up.
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WillEmerson2.5 (@wemerson2point5) reported@PrimeVideo I was incredibly excited for this show and it was awful. So bad that Richard Madden immediately fell out of consideration to be the next Bond. No clue why they are doing a Season 2.
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Eric (@EB21122) reportedWhy won’t @PrimeVideo fix the damn damn sound on these nba broadcasts !????
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👑BadGuy👑 (@BadGuy_Zim) reportedWhy is the audio for the #NFLDraft on @PrimeVideo so terrible? Billion dollar company and we cant get a good production.
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MF (@The_Tripleking) reported@PrimeVideo this is the worst listening basketball experience I’ve ever had… @NBA
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Karl Richter (@ds_klusjesman) reported@PrimeVideo thank you for providing your viewers with the worst broadcast duo in NBA history for the @celtics @sixers game. Completely unwatchable
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Catbird (@Catbird70353124) reported@wbbmayer Just wish they were on another network/streaming service. PRIME is horrible. The audio and video are not synced. The video cuts out alot and I have to reboot. I don't have these issues with other media.@PrimeVideo fix it!
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./ (@lhj9ve) reported@PrimeVideo please fix your app I want to watch my show
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itsmark4you (@itsmark4you1) reported@celtics for multiple reasons I have watched my first and LAST half of @NBA on @PrimeVideo absolutely awful
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TheTruth (@DHiddenTruth) reported@PrimeVideo Why prime video can not work on VPN? Other video app does it except prime video. You people really need to work on this and allow it.
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cheeky ⋆‧°𓏲ּ𝄢 (@cheekyem222) reported@PopBase @PrimeVideo FIX THIS RIGHT NOW 😭😭😭😭
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Brad1122 (@Brad12246) reportedHow far down in the announcer basement did @PrimeVideo reach for Eric Collins and Dell Curry. This game with the @celtics and @sixers has been a terrible broadcast. These two are clowns 🤡🤡🤡🤡🤡
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LA GLOIRE NUMIDE 🇩🇿 (@EpouseMoiPitier) reported@PrimeVideo This season is so borring. And bad animation. Worst season.
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GenXr (@FeralGenXr) reported@PaulyShore @Tubi @PrimeVideo How was tucci to work with? He looks like he would be a nightmare to work with like a tight *** but it’s probably the opposite lol
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Tele Nostalgie (@TeleNostalgie80) reported@MattdUnkerque @PrimeVideoFR @PrimeVideo Terrible !
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Rudders (@Rudders) reported@PrimeVideo why is the picture quality of the Leafs game so bad????
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Walter Rozanski (@RozanskiWalter) reported@PrimeVideo the announcers for this sixers game are absolutely ******* terrible. Can the choke on the Celtics **** anymore?