Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 No problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

At the moment, we haven't detected any problems at Amazon Prime Instant Video. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Playback Issues
(34.50%)
Sign in
(27.81%)
Buffering
(22.34%)
Crashing
(13.68%)
Video Quality
(1.67%)

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:
Exmouth Playback Issues
Stuttgart Playback Issues
Beautor Sign in
Wembley Sign in
Collado Mediano Crashing
Sydney Buffering

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • heymikey735 Michael Acton (@heymikey735) reported

    Jeff Bezos is a terrible human being, but the original content being put out by Amazon Prime video is next level good. The Boys, Carnival Row, Good Omens, and Jack Ryan, among others, are all very good.

  • ITCHYisVegeta ITCHYisVegeta (@ITCHYisVegeta) reported

    @Right_Knight80 @TheQuartering Revamp and fix their website to be a major competitor to video games on Amazon, which should have been done years ago. With their inventory and infrastructure, this should have been a simple transition. Also, sell more toys and less TVs, to fill the void that ToysRUs left.

  • TopazStudiosCOM Topaz Studios (@TopazStudiosCOM) reported

    @AmazonHelp Even sent Amazon Prime Video a few emails and received an error message back.

  • SivaMK10 Siva MK (@SivaMK10) reported

    @PrimeVideoIN how to change default video quality in Amazon prime video PS4

  • nicoleee_mo Nicole Morrison (@nicoleee_mo) reported

    Logged onto my Amazon account and all the movies in my video library are GONE. HELP

  • VixTrilogy VixTrilogy (@VixTrilogy) reported

    @cnnbrk Just stay home, order grocery delivery, use Amazon Prime, homeschool and play video games .. none of this will be an issue. 🤪

  • leinsterwhite borisirishwhite (@leinsterwhite) reported

    @AmazonHelp Yeah.. Keep getting Error Code: 5505 Can view Amazon Video on smartphone.. But cannot view anything on Amazon firestick which I bought here in Ireland a few days ago.

  • justicejuuce justicejuice (@justicejuuce) reported

    I hope Amazon Prime Video understands their terrible UI puts people off from watching stuff on Prime more. I'm sure they have great content.. #UXisimportant

  • SJB2010 Sarah Barnes (@SJB2010) reported

    @squeezyjohn The problem is making stuff costs money & all these companies that offer "cheap stuff" (music/ video streaming, amazon, supermarkets, wetherspoons etc) don't have to pay for making it.

  • fernizzle243 fernizzle243 (@fernizzle243) reported

    The Prime Video app on Amazon Fire TV Stick is by far the worst UI design I have ever encountered. Hands down.

  • KoniHowie Howard Konikoff (@KoniHowie) reported

    @marc_saltzman Watching Succession on HBO. Great series. After that finishing Mindhunter and start the Spy on Netflix. I find Amazon has better quality shows on Prime Video, not the quantity.

  • PepVerbsNouns Pep (@PepVerbsNouns) reported

    The days of low-quality video DACs polluting Amazon might finally be over.

  • Androssety 🏜️granders🏜️ (@Androssety) reported

    well amazon thought it'd be cool that instead of sending me the $60 video game i paid for it could just send me an empty game case 🙃 no game cartridge no preorder bonus just an empty case and broken dreams...

  • hamzanaqi Hamza Naqi (@hamzanaqi) reported

    @PrimeVideo developers must be under fire. Amazon firestick having major issues with Apps crashing and Amazon video purchase history being lost. Multiple unplayable titles under TV shows and Movies categories. #AmazonPrimeVideo

  • CathyMAGA Cathy Covfefe` (@CathyMAGA) reported

    @amconmag @Barnes_Law I don't have a problem with this, as it relates to crimes being committed. I've been asked several times for video from my cameras, & I have gladly made them copies. But, I would never use a system like Amazon Ring. No need for another entity to be involved in my personal biz.

  • _sambunting Sam Bunting (@_sambunting) reported from Salford, England

    * Video stream quality is godawful. It's apparently 720p - which is bad considering your rivals Amazon and Netflix offer full 4K streaming. * It's not what it's worth. I haven't used NowTV since Chernobyl was on it - any other exclusives just don't appeal to people like me.

  • Chris67105076 The bandit (@Chris67105076) reported

    @GameStop @DuvalMagic @GearboxOfficial I really hope my gamestop doesn't close its nearby the employees are nice and will help with anything and i spend alot of money there cause i refuse to buy video games from Walmart or Amazon

  • unidoorman Sean Tyson a.k.a Moose (@unidoorman) reported

    @AmazonHelp Hi it’s the amazon prime video via the @virginmedia TiVo box seems to be an ongoing issue currently

  • JThomp9 Joseph Thompson (@JThomp9) reported

    @slinganswers Video pausing every time I select a new channel about 3 seconds in. Causes video/audio desync making everything unwatchable. Toshiba 43LF621U19 Amazon TV edition. Only your app is giving me issues. TV is connected via ethernet.

  • leyjelli ash🐸🌏🦖 (@leyjelli) reported

    first of all amazon prime video app is just awful

  • C17ETG Chetan Madhaparia (@C17ETG) reported

    @shedboy2019 Amazon prime video and Netflix both not working for me since yesterday retired v6 reset and hub reset. Clearly a @virginmedia issue but they won’t admit it

  • rickysartss Ricky🥀🌙 (@rickysartss) reported

    @paIestrinha @TeaSpillYT Yeah we can. But when in today’s world a YouTuber’s apology video gets over 10M views and the amazon kept burning for 3 weeks without anyone knowing at all... then i believe we have a problem :)

  • Alexhorre ⦿ Alex (@Alexhorre) reported from Stockholms Kommun, Stockholm

    @AmazonHelp Don’t need to sign in via  tv after registered device. No shows play. Get a modal saying go to amazon video help. Been like this for 3 days. Seems like others on twitter having crashes too.

  • Thranduart Joshua Duart (@Thranduart) reported

    Ugh home sick from work with possibly one of the worst stomach ailments I’ve ever had. Send Netflix & Amazon video recommendations! 🙏

  • Anirban63395569 Anirban Sarkar (@Anirban63395569) reported

    @AmazonHelp I can't find Blade of the immortal in Amazon prime video.please help

  • dylanakent Dylan A. Kent (@dylanakent) reported

    @ChelseyMoran_ @Netflixhelps It looks like Amazon is having a system problem with fire stick and fire tv and prime video.

  • dylanakent Dylan A. Kent (@dylanakent) reported

    Looks like #amazon prime video , #acorn , #britbox is having a system problem. I'm on with amazon help desk now for about an hour. #amazonprime @PrimeVideo @amazonfiretv

  • iphonenick 🔥 A proud 🇨🇦 liberal ✌🏼 (@iphonenick) reported

    @donaldledrew @PrimeVideoCA @amazon @PrimeVideo It plays on a MacBook Pro and iPhone. Still refusing to play via the iOS app on my Apple TV. Airplay works. All other Prime Video content plays on the Apple TV so it’s Amazon’s problem, not yours. It’s 2019 so you’d think they would have rectified the issue that appeared Aug 30.

  • AshDYoung Ash Young (@AshDYoung) reported

    @twosevenxyz Hey, for some reason Amazon will not sync for me and my friend, we both have the same account open so that's not the issue. We can both choose and play a video, but we can't get it to sync.

  • RAZ0RFIST RazörFist (@RAZ0RFIST) reported

    Type 'Wizard of Oz' into Amazon Prime video and tell me again the multiple interpretations provided by public domain are a net positive from a quality control perspective. Bonus points if you manage it with a straight face.

  • DianeNashville Diane in Nashville (@DianeNashville) reported

    Amazon Prime video is not working. @PrimeVideo

  • RoDuffs keep the car ronan (@RoDuffs) reported

    2019 problems: not sure if my Amazon bookmark belongs with Ebay and my other shopping bookmarks or Netflix and my other video bookmarks

  • Dashey10 Dashey (@Dashey10) reported

    @FranchiseKicks hey, saw your amazon liquidation video where you pulled out that Mario Party 5. I think I traded that same one to Amazon lmao (non broken of course). I traded it to them in a PS4 case.

  • C17ETG Chetan Madhaparia (@C17ETG) reported

    @virginmedia Netflix and amazon video not working on v6 box on either of my boxes using the channel or app on my tv. Netflix gives error nw-3-6 suggesting connection issue...searching twitter others having same issue

  • Bottumz_Up Bottumz_Up (@Bottumz_Up) reported

    @AmazonHelp I need a mailing address of Amazon in West Sacramento to mail a video of an Amazon delivery person's awful behavior. The call center ppl in the Phillipeans can't understand simple basic English sentences or requests. We shouldn't be asked to jump thru hoops for this.

  • ADorfling Andre Dorfling (@ADorfling) reported

    @ShowmaxOnline @DGrobler I disagree. Not able to stream anything. All getting error messages. My other services such as Netflix and Amazon Video work fine

  • Jon_Digital 𝙹𝚘𝚗 𝙳𝚒𝚐𝚒𝚝𝚊𝚕 (@Jon_Digital) reported

    @stateofmalone @billteck I bought it through Amazon Video. Picture quality isn't bad but it could certainly do with some TLC.

  • SexyShambino S (@SexyShambino) reported

    @virginmedia you need to fix the buggy amazon prime video app on your tv box.

  • CrishelleU_ Crishelle (@CrishelleU_) reported

    @hulu_support Error code PLAUNK65 when I try to play anything on my TCL Roku TV. I even clicked on a couple random suggested movies, nothing at all will play. It's not my internet or device. My Netflix and Amazon Video app are both running so it has to be the Hulu app.

  • BriReports Brianna Hamblin (@BriReports) reported from Charlottesville, Virginia

    How you do it: Parents pay for Netflix and Amazon Prime Video, I pay for Hulu, best friend’s family pays for HBO Go, boyfriend plans on getting Disney+, using his friend’s login for Starz, Showtime is free with Spotify student (good thing my brother is still a student)

  • ITCHYisVegeta ITCHYisVegeta (@ITCHYisVegeta) reported

    @SpawnWaveMedia Hopefully they allocate those resources to revamping and fixing issues with their website. If they had played their cards right, they should have been a major Amazon competitor with video games. Not equal to them of course, but still a competitor.

  • Bigloser99 Big Loser99 (@Bigloser99) reported

    @Greg49741311 @NstntVntage @YNB @rolandsmartin @tim_cook @BET @hulu @netflix @AmazonVideo @Disney No it's not. I've been watching sports with no problem. I'm watching the Mets right.

  • Greg49741311 Greg (@Greg49741311) reported

    @Bigloser99 @NstntVntage @YNB @rolandsmartin @tim_cook @BET @hulu @netflix @AmazonVideo @Disney that's right. but watching live sports on it is terrible...

  • MotoPooped 24k Slush Puppy 🌈 (@MotoPooped) reported

    The issue I have with my creativity is the fact that I have six months free amazon prime video

  • ThomasStorai Thomas Storaï (@ThomasStorai) reported

    I don't know how it is in the US and other countries, but Amazon Video Prime in France has so many problems that's it's extremely disappointing. There are countless of synching problems with subtitles, dozens of movies that are only available in French dubbed,

  • otranochee n (@otranochee) reported

    @SIFRlNA u just download the prime video app and use ur amazon login

  • AKumar34429635 A Kumar (@AKumar34429635) reported

    @amazon @AmazonHelp I purchased Amazfit smart watch but incorrect product received JBL earphones received I complaint Amazon costumer care service didn't help please check unboxing video @JeffBezos Order I'd.40295141098513151 Contact number 8586913785 Email id Akumar858691@gmail.

  • barrylamour Barry L'Amour (@barrylamour) reported

    @rolandsmartin @tim_cook @BET @hulu @netflix @AmazonVideo @Disney Disney+ already gave their starting price: $6.99/month. Also, no one should subscribe to them all. The problem is people's "cable thinking". You don't need every show.

  • JoshCawston Josh Cawston (@JoshCawston) reported

    @SVegvari @XboxKaneda Maaaaan there are getting to be too many streaming services. It's borderline becoming the cable issue again. We already do Netflix and Amazon prime since video is included in it & I'm considering Shudder for my horror needs & now Disney+ because marvel shows that tie to movies

  • ParinSays પરિન (@ParinSays) reported

    @Vamsee9002 I couldn't watch Jodha Akbar, it was that awful. I went to watch Padmaavat with my colleagues in Kolkata because there was nothing else to do. I would probably watch Prithviraj on Netflix or Amazon Prime Video. 😀😀😀 Not a fan of Bollywood but can't discard its influence.

  • alanbassman Alan Bassman (@alanbassman) reported

    @AmazonHelp my amazon video is not working on my Apple TV or Apple IPad. Amazon video IS WORKING on my Roku. Hint: Apple devices 🤓

  • eifc7 Eileen Winters (@eifc7) reported

    @PrimeVideo My Amazon Prime video has been down since 8pm ET. “Problem occurred we are unable to complete your request...” Error Message. I’m in RI. #AmazonPrime

  • eifc7 Eileen Winters (@eifc7) reported

    @AmazonHelp edited My Amazon Prime video has been down since 8pm ET. “Problem occurred we are unable to complete your request...” Error Message. I’m in RI #AmazonPrime

  • LPMc Laurel (@LPMc) reported

    @NBCSupport The Kelly Clarkson show video posted to the app errors out on all devices (I’ve tried iOS app, Roku, and Amazon Fire.) Trying to help my girl @kellyclarkson with ratings over here! 😉 @KellyClarksonTV

  • protesterrabbit psycho bunny (@protesterrabbit) reported

    I do not trust in Google or Bing, FB, Microsoft, Amazon, MSN, YouTube, etc. The fact Google has a "fairness" program is an anti trust issue since I cannot get the right answer out of any searches. I even googled my own video that did not show up. BULLSHIT since 2016!

  • liveinfaith96 MAMA BEAR (@liveinfaith96) reported

    @2011dodgechall1 I am new to amazon so I know one link you should be able to add something you want to send. I know you can watch a video on how to send from a wish list if you need help. Please DM me if needed

  • FuItrex a nub (@FuItrex) reported

    @AmazonHelp Hey, I use Amazon Prime Video on my Wii U quite frequently and I have found out the service is discontinuing there. I am ok with this. However I’ve heard you guys are offering $25 promo codes towards buying a new Fire TV device. The issue is I never received the email

  • Sanga_07 sangathamizhan M (@Sanga_07) reported

    @videoderandroid i want amazon prime video download option. Can u help me

  • AmazonFCJordan Jordan - Amazon FC Ambassador 📦 (@AmazonFCJordan) reported

    @zestygentleman The leaked video explicitly states that Amazon is not anti-union. I am aware of the history of the labor movement and the things unions have accomplished, but I am also aware that unions can suffer from the same leadership problems that may occur in a workplace.

  • conaltdelete__ con 🏳️‍🌈 (@conaltdelete__) reported

    @tvaziri I had the same problem looking for Ponyo on Amazon. No Vudu or Prime Video, and physical release is expensive.

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
  • 1007
  • 1022
  • 1055
  • 1060
  • 1066
  • 13
  • 2016
  • 2021
  • 2023
  • 2026
  • 2027
  • 2028
  • 2029
  • 2039
  • 2040
  • 2041
  • 2041
  • 2041
  • 2043
  • 2044
  • 2047
  • 2048
  • 5005
  • 5014
  • 5016
  • 5016
  • 5016
  • 5229
  • 5266
  • 5505
  • 5701
  • 7003
  • 7005
  • 7017
  • 7031
  • 7035
  • 7065
  • 7135
  • 7135
  • 7202
  • 7202
  • 7203
  • 7204
  • 7206
  • 7207
  • 7230
  • 7235
  • 7250
  • 7251
  • 7301
  • 7303
  • 7305
  • 7306
  • 8020
  • 814
  • 900
  • 9003
  • 9068
  • 9353
  • 99
  • mp1023