Amazon Prime Video status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

• Playback Issues (33%)
• Buffering (32%)
• Sign in (16%)
• Crashing (16%)
• Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Amiens	Playback Issues	2 days ago
Gaithersburg	Playback Issues	3 days ago
Veracruz	Sign in	3 days ago
Sète	Crashing	5 days ago
DeWitt	Buffering	6 days ago
Betim	Sign in	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Blackanos (@ThaHustleMan330) reported 9 minutes ago

  @PrimeVideo getting a weird green screen glitch on the app. What’s going on?

• 
  Marcus Aurelius (@JamesBondUN007) reported 12 minutes ago

  Amazon prime is the worst ott platform!!! They ask to purchase the prime and then purchase ads free again and on top of it shamelessly says pay 99 to watch movies on rent!!! Wtf @PrimeVideo @amazonIN

• 
  Jon Brown (@jb510) reported 12 minutes ago

  The Expanse was such a good show (even better books). Rewatching now... S1-4 on @SYFY were better. They kept the details in the books. @PrimeVideo screwed it up by trying to squeeze multiple books into 10 eps. SciFi doesn't work that way. YOU NEED THE STORY and the slow build.

• 
  Thom (@Thom001egg) reported 14 minutes ago

  @PrimeVideo @mgm_studios @AmazonMGMStudio i think you should know trying to ignore us wont work. We arent going anywhere. #savestargate #gerogate

• 
  Suman Mishra (@SumanMishra_) reported 15 minutes ago

  @being_human_45 @PrimeVideo Did I raise point about ACE selection process ?? Woh to hai hi rigged with that fake CODE matching ! But THAT doesn’t look like ANY PATTERN and most importantly HOST shud hv been present during KNOCK-OUTS Kyunki woh hi penalties CUT karta hai aise mein when rule is broken !

• 
  𝑪𝒉𝒓𝒊𝒔 👁️ (@VibeHigh369) reported 16 minutes ago

  @PrimeVideo Awful movie

• 
  Essex Girl (@rhondaessexgirl) reported 18 minutes ago

  @alis21_alison @pavyg @PrimeVideo Everyone in Serbia was living their lives as normal Football matches were played with full crowds & INDOOR basketball matches with up to 15000 but a few thousand at an outdoor tennis venue is a problem for you? Just admit that you want to trash Novak by calling him irresponsible

• 
  T.R. (@timraes1) reported 18 minutes ago

  @PrimeVideo Their quality of catalogue has to be worse then netflix

• 
  DarlenelovesAlly!! (@Allyiscute1993) reported 19 minutes ago

  @PreviouslySerie @PrimeVideo No it hasn't. It's way too early don't you understand how TV shows work? If you get renewed it takes time to start up again it's not automatic. You have to write the scripts you have to cast new people if you want to and also it's Canada

• 
  KIN🇺🇸🇬🇭 (@Elkin242) reported 19 minutes ago

  @PrimeVideo you lot should stop segregating your services why is this only in UK and not on the US prime video when we paying subscriptions to get everything prime video has to offer, is this going to happen with the United documentary too? Fix up NOW!!

• 
  Arjun Goel (@Arjungoel11) reported 20 minutes ago

  @amazonIN and @PrimeVideo why I have been charged for the additional service I have not opted for. It's a breach of trust. The problem is not the amount but when a customer is not willing to select the option explicitly why are you adding up the amount for it willingly.

• 
  Richard Wickens (@tabbysucubus) reported 20 minutes ago

  @PrimeVideo I'd like to watch it but the app crashes every ad break. Switching it off and on again didn't work.

• 
  Jeffrey L. Honnold (@jefhon) reported 24 minutes ago

  amazon prime does not have enough servers and/or they cannot handle the load for primevideo. if you ever doubt whether or not large business owners/operators give a flying eff about you or us you need never doubt what they care about ever again. also i'm laughing fwiw

• 
  ✨🌎🦊🍯🎤🎬🔥✨ (@SigAmericas) reported 32 minutes ago

  @PrimeVideo See you at work tomorrow!!! Go go

• 
  Patriot13 (@riclee1313) reported 33 minutes ago

  @SKOL4444 @PrimeVideo I didn't have any issues

• 
  Andy (Muffin Cat) (@PinkusAndJack) reported 34 minutes ago

  There’s a free horror movie on @PrimeVideo called Do Not Enter…it should’ve been called Do Not Watch. It was awful.

• 
  Amazon Help (@AmazonHelp) reported 35 minutes ago

  @netizenno7 @PrimeVideo @netizenno7 We're sorry that you're not seeing the option to cancel and want to help. So we can best assist, please clarify which Amazon marketplace your account is associated with (.com, .uk etc.)? We're standing by! -Gayle

• 
  ᗰᗩTT TᗩᖇᗪIᖴᖴ (@matt_tardiff) reported 40 minutes ago

  @Kelly28928734 @PrimeVideo You say im nothing more hmm I’ve worked with Alan on reacher oh no I work on Hollywood oh no I have a life oh my, suck on a **** and cry more

• 
  martin carter (@danni_meddin) reported 43 minutes ago

  I literally signed up to @PrimeVideo just for this show, only to find later seasons aren't included and cost extra. On top of that, I'm getting around 6 ads per episode. At that point, it's hard to blame people for looking elsewhere, even with slightly worse picture quality.

• 
  Amazon Help (@AmazonHelp) reported 44 minutes ago

  @Harry28719790 @PrimeVideo @Harry28719790 Hi there! We must offer our sincerest apologies. We don't provide support in Greek, and we're unsure what the screenshot you shared says. Could you perhaps let us know the exact wording of the error, so we can better assist? -Sara

• 
  The Greatest Sports & Movie Fan (@TheActiveHourP) reported 45 minutes ago

  Hey @PrimeVideo, glitch alert: your ads keep getting rudely interrupted by actual movies & TV shows. Can u fix that so we get pure, uninterrupted ads? u’re so close. We can’t wait. Truly the greatest streaming service ever 🤩👏🏻

• 
  Alistair 🐆 (@TLanokia) reported 45 minutes ago

  @PrimeVideo have the worst targeted ads. Cream for stretch marks Family furniture Women's hair products Washing up liquid Like, can't they look at my purchasing history and tailor it?

• 
  Seems Like No One (@SeemsLikeNoOne) reported 48 minutes ago

  @Gone_fishing_ES @AmazonMGMStudio @PrimeVideo $ave $targate from the idiots who hid this reply to another one of their posts announcing more terrible content that no one wants instead of producing what it's [former] customers are asking for!

• 
  AYMEL (@AYMEL69) reported 50 minutes ago

  @Hero_OfThe_Day @PrimeVideo have the worst broadcast teams.

• 
  . (@audhdhere) reported 51 minutes ago

  @PrimeVideoIN @PrimeVideo I have downloaded movie and it's all black with only voice is playing. I deleted the download and watched with internet and still all black screen. What's the issue???

• 
  Julian Lundberg (@JuliansBacke) reported 51 minutes ago

  @AmazonMGMStudio @PrimeVideo reverse the decision. Do the right thing. Fix your mistake

• 
  Seems Like No One (@SeemsLikeNoOne) reported 53 minutes ago

  @PrimeVideo Your "stars" are despicable anti-American propagandists. Your programing is complete ****. It's like someone is trying to come up with the worst possible programs, then ten more people try to make it worse. You failed to #SaveStargate!

• 
  Vishant sugand (@Vishant_) reported 53 minutes ago

  @amazonIN @PrimeVideo dnt knw whether your apps are getting better or worst after every update & then no way to complain also

• 
  The Movie Simp (@SimpMovies) reported 59 minutes ago

  @DiscussingFilm What @PrimeVideo @amazon did to Ryan Hurst is awful.

• 
  Gcfan1987 ♊ (@Gcfan1987) reported 1 hour ago

  @PrimeVideo Why does the player not work properly? I turn it landscape mode, video starts at the beginning. I put it Picture in picture mode, skips back to the start. Before I paid for ad free service, ads play constantly. If I fastward, an ad plays.