Amazon Prime Video status: streaming issues and outage reports

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 14, 3:20 PM EDT	0	0
Apr 14, 3:40 PM EDT	0	0
Apr 14, 4:00 PM EDT	0	0
Apr 14, 4:20 PM EDT	0	0
Apr 14, 4:40 PM EDT	0	0
Apr 14, 5:00 PM EDT	0	0
Apr 14, 5:20 PM EDT	0	0
Apr 14, 5:40 PM EDT	0	0
Apr 14, 6:00 PM EDT	0	0
Apr 14, 6:20 PM EDT	0	0
Apr 14, 6:40 PM EDT	0	0
Apr 14, 7:00 PM EDT	0	0
Apr 14, 7:20 PM EDT	0	0
Apr 14, 7:40 PM EDT	0	0
Apr 14, 8:00 PM EDT	0	0
Apr 14, 8:20 PM EDT	0	0
Apr 14, 8:40 PM EDT	0	0
Apr 14, 9:00 PM EDT	0	0
Apr 14, 9:20 PM EDT	0	0
Apr 14, 9:40 PM EDT	0	0
Apr 14, 10:00 PM EDT	0	0
Apr 14, 10:20 PM EDT	0	0
Apr 14, 10:40 PM EDT	0	0
Apr 14, 11:00 PM EDT	0	0
Apr 14, 11:20 PM EDT	0	0
Apr 14, 11:40 PM EDT	0	0
Apr 15, 12:00 AM EDT	0	0
Apr 15, 12:20 AM EDT	0	0
Apr 15, 12:40 AM EDT	0	0
Apr 15, 1:00 AM EDT	0	0
Apr 15, 1:20 AM EDT	0	0
Apr 15, 1:40 AM EDT	0	0
Apr 15, 2:00 AM EDT	0	0
Apr 15, 2:20 AM EDT	0	0
Apr 15, 2:40 AM EDT	0	0
Apr 15, 3:00 AM EDT	0	0
Apr 15, 3:20 AM EDT	0	0
Apr 15, 3:40 AM EDT	0	0
Apr 15, 4:00 AM EDT	0	0
Apr 15, 4:20 AM EDT	0	0
Apr 15, 4:40 AM EDT	0	0
Apr 15, 5:00 AM EDT	0	0
Apr 15, 5:20 AM EDT	0	0
Apr 15, 5:40 AM EDT	0	0
Apr 15, 6:00 AM EDT	0	0
Apr 15, 6:20 AM EDT	0	0
Apr 15, 6:40 AM EDT	0	0
Apr 15, 7:00 AM EDT	0	0
Apr 15, 7:20 AM EDT	0	0
Apr 15, 7:40 AM EDT	0	0
Apr 15, 8:00 AM EDT	0	0
Apr 15, 8:20 AM EDT	0	0
Apr 15, 8:40 AM EDT	0	0
Apr 15, 9:00 AM EDT	0	0
Apr 15, 9:20 AM EDT	0	0
Apr 15, 9:40 AM EDT	0	0
Apr 15, 10:00 AM EDT	0	0
Apr 15, 10:20 AM EDT	0	0
Apr 15, 10:40 AM EDT	0	0
Apr 15, 11:00 AM EDT	0	0
Apr 15, 11:20 AM EDT	0	0
Apr 15, 11:40 AM EDT	0	0
Apr 15, 12:00 PM EDT	0	0
Apr 15, 12:20 PM EDT	0	0
Apr 15, 12:40 PM EDT	0	0
Apr 15, 1:00 PM EDT	0	0
Apr 15, 1:20 PM EDT	0	0
Apr 15, 1:40 PM EDT	0	0
Apr 15, 2:00 PM EDT	0	0
Apr 15, 2:20 PM EDT	0	0
Apr 15, 2:40 PM EDT	0	0
Apr 15, 3:00 PM EDT	0	0
Apr 15, 3:20 PM EDT	0	0

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

Playback Issues (34%)
Buffering (24%)
Crashing (20%)
Sign in (18%)
Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Petersburg	Buffering	3 minutes ago
Phoenix	Sign in	36 minutes ago
Chicago	Buffering	43 minutes ago
Petaluma	Playback Issues	3 hours ago
Township of Evan	Crashing	17 hours ago
Mentor	Crashing	17 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

XuGator (@XuGator) reported 9 minutes ago
@amazon @PrimeVideo Can you fix the audio? Dialogue is using the right channel and not center. It sounds horrible.
MICK STURDY (@GothicMixx) reported 10 minutes ago
@BethesdaStudios @PrimeVideo Now maybe you can work on pat hes for stuff thats been broken since backwoods update or maybe even the next gen updates if you can find the time...
Sweet Baby D (@DustinWeir1) reported 13 minutes ago
@FrMiller @PrimeVideo This movie was absolutely terrible, you made the right call
anish tandon (@anishtandon) reported 14 minutes ago
@amazonIN @PrimeVideo @airtelindia I have a 1-year Airtel Xstream membership with my landline plan, but no movies are showing under included content—everything appears unavailable or paid. Please check my account and resolve this issue at the earliest.05624301018
Michael Reischman (@Majkl1976) reported 15 minutes ago
@PrimeVideo I'm stuck in a loop. I need help. I opened a new account today, but something happened while I was entering my billing info and now my account is on hold.
Dec Ditko (@DecDitko75) reported 16 minutes ago
@blkv3n0m25 @PrimeVideo You don’t know me or my beliefs. That’s the problem with many today you make too many assumptions. So please **** off. Thanks.
Emilio (@Emilio_Anthony_) reported 17 minutes ago
@PrimeVideo Why do I have audio for the Yankee game but staring at a black screen?!?!?! @JeffBezos @amazon Fix it you cowards.
Mike Gutierrez ⚾ 🏈 🏒🕷️ (@yankeejetsfan71) reported 18 minutes ago
I hate it when the @yankees are on @PrimeVideo the picture quality is horrible. Pretty pixilated. Do better Amazon. #repbx
Trasgu (@xandru3434) reported 24 minutes ago
@JamieKennedy @PrimeVideo You did the Son of the Mask, that is worst than any blackface. Washed up has been. You had an absurd number of oportunities to have a decent career but you wasted all on ******* sou now yo have to grift rigth wingers. What a ******* disgrace
Natalya Ruslan (@NatalyaRuslan_) reported 25 minutes ago
@FrMiller @PrimeVideo Passing also on sure to be awful APPLE remake of remake Night of the Hunter ,with hideous and comically bad actor JavierBardem redoing ugly ham actor DeNiro's **** slanted characterization. There is only one , with Robert Mitchum and it's frightening and good.
John Thuo (@JohnThuoNgugi) reported 26 minutes ago
@PrimeVideo Please Prime, you have deducted me twice in a month for subscriptions.first in March 18th 2026 and now 2nd April 2026. Please refund today's deduction. Its hard to raise issues on your application. Thanks
porky bucek (@porkybucek) reported 27 minutes ago
@PrimeVideo People that enjoy this show need to be thrown in a work camp
Jamie Ricky (@215_AphillEated) reported 31 minutes ago
@PrimeVideo I’m streaming The Pitt on your platform. Every time I press skip intro, it skips straight to the end of the episode. I redownloaded the app as well and the same issue persists.
Viv3t3 (@Youmomma18) reported 31 minutes ago
@PrimeVideo fix yo app im trying to watch Invincible
YinzerYoda (@ToshiStockpile) reported 32 minutes ago
@mikethemiz @PrimeVideo You really need to take Danhausen up on his offer. That curse has to be bad if you have to take on additional work for adequate human monies. #YouAreCursed
Shannon Davidson (@LosShananiganz) reported 34 minutes ago
@PrimeVideo fix your streaming quality. Damn shows keep going grainy in the middle of a scene
BerryThUtz (@BarryTh0tz) reported 35 minutes ago
@PrimeVideo has had the worst video quality of every streaming network playing @NBA games this season. This is unwatchable every time.
The Naked Auditor (@naked_auditor) reported 37 minutes ago
What is going with @PrimeVideo on @SkyUK? Second time in two days I can’t watch something because it’s buffering. No issues with Netflix or Disney. You can rely on them for streaming quality. Maybe Jeff Bezos needs to focus on getting the basics right
foolmeonce (@foolmeonce1984) reported 40 minutes ago
@MiaCarlaNY @PrimeVideo @OrderISDA Agree. So many problems. With such great source material how can you swing and miss every target.
Mr Muscles FIRE'd 2025 (@MrMusclesFIRED) reported 41 minutes ago
@FrMiller @PrimeVideo Watched it, the movie drags on, and ruffalo is the worst character in the movie. Dumb ending as well
lestat calça de couro cinturinha baixa (@m3mbranamucosa) reported 42 minutes ago
.@PrimeVideo where's Those About to Die s2 ?!?!?!??! go to work!
JH (@JHammerMN) reported 42 minutes ago
@PrimeVideo Fix the audio on the nba games, can barely hear the announcers.
TheUntouchable (@T_Untouchable7) reported 43 minutes ago
@MiLaThaMighty @PrimeVideo You’ll have to help me understand something you’re saying that people got mad that you weren’t getting mad at the show and that changed things how..?
Mr. EJ (@ItsEkknath) reported 44 minutes ago
Hey @PrimeVideo it seems that problem is in your app only on jiostb. The Jio team has responded from their end. Plz resolve it ASAP.
GxLxGL (@GxLxGL) reported 45 minutes ago
@PrimeVideo Why are you movies being lumped into TV categories (Recently added TV, Top TV, etc) ? It's been like this for weeks now. Please, fix this!
Mahek Shah (@MAHEK_SHAH__) reported 48 minutes ago
@PrimeVideo @JioHotstar worst ever OTT platforms ever cause what do you mean I payed for your subscription and I still gotta watch those freaking advertisements and rent movies??? Like and then you all have the audacity to say “upgrade” for not watching stuff without adds?
Rudders (@Rudders) reported 55 minutes ago
@PrimeVideo why is the picture quality of the Leafs game so bad????
MrKleen (@MrKleen15) reported 56 minutes ago
@reviewsdino2 @PrimeVideo Yeah well they couldn't help but inject woke bullshit into that as well.
Kadaverous Tony (@trafridrod) reported 57 minutes ago
@FrMiller @PrimeVideo For real, ruffalo is the worst
ThinkingJack (@ThinkingJack67) reported 60 minutes ago
@FrMiller @PrimeVideo I watched it; not compelling. The lead (Hemsworth) is ridiculously weak and against type. His relations with women (mom, GF) are main character focus (wtf?). Uneven pacing and too long. Halle Berry‘s work was good and refreshing. Hemsworth was not bad, just badly mis-used and mis-directed. It’s a bit of a mess of a movie. No surprise it bombed at the box office.