Amazon Prime Video status: streaming issues and outage reports
Some problems detected
Users are reporting problems related to: playback issues, buffering and crashing.
Full Outage Map
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Problems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 26: Problems at Amazon Prime Video
Amazon Prime Video is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
- Playback Issues (33%)
- Buffering (23%)
- Crashing (21%)
- Sign in (19%)
- Video Quality (4%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Buffering | 10 hours ago |
 Northborough
|
Sign in | 1 day ago |
 Mexico City
|
Sign in | 2 days ago |
|
Fort Collins
|
Crashing | 2 days ago |
|
Dallas
|
Video Quality | 2 days ago |
|
Pearl River
|
Playback Issues | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Mahesh Desai (@demahesh1) reported@amazon @PrimeVideo Worst customer service for prime membership
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Celtics Lurker (@celticslurk2000) reported@NBAonPrime @PrimeVideo This was one of the worst game calls I’ve ever heard – I had to mute the game by the end in order to be able to tolerate sticking it out
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Momo Kodopolis (@MomoKodopolis) reported@PrimeVideo The Celtics–76ers broadcast commentary is way over the top tonight. Constant yelling on routine plays doesn’t match the moment and takes away from the game. Needs a more balanced playoff tone. Some of the worst commentators of the playoffs thus far.
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TheTruth (@DHiddenTruth) reported@PrimeVideo Why can't prone video work with VPN.? Other video app allow it except prone video. Ypu people really need to work on this.
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Marc (@MarcMillerr) reported@PrimeVideo Fix the Sixers Celtics game!!!!
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Catbird (@Catbird70353124) reported@wbbmayer Just wish they were on another network/streaming service. PRIME is horrible. The audio and video are not synced. The video cuts out alot and I have to reboot. I don't have these issues with other media.@PrimeVideo fix it!
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Carlos Braga (@Cryms0n) reported@PrimeVideo Can't watch... Updated app, restarted android box and TV, still no go... Asks me to go to a link (videohelp) that also doesn't work 🤷
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James Jay (@Jacquesdrums1) reported@GoToThePictures @PrimeVideo So many streaming services do this. It’s awful and unacceptable!!
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KB24 (@dennis3967) reported@PrimeVideo the NBA games are unwatchable. Terrible quality!
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Ed from Watertown (@OldSchool_EZ) reportedHey @PrimeVideo have these announcers ever called an @NBA game before? Awful.
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PT and The Gibbdawg (@PTandGibbdawg) reportedThe worst basketball broadcast I’ve ever had to endure @PrimeVideo
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Sanna865 (@sanna865) reportedDid something go wrong with the new season of The Devil's Hour because why is it not out yet and why is there no trailer or date or anything?? The promotion for it is terrible. @PrimeVideo
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GenXr (@FeralGenXr) reported@PaulyShore @Tubi @PrimeVideo How was tucci to work with? He looks like he would be a nightmare to work with like a tight *** but it’s probably the opposite lol
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A-Ran (@bingosing) reported@PrimeVideo Hey fix your streaming service for the NBA so there aren’t any lapses and goddamn buffering issues! There should never be any lapses in service with all the ******* money at your disposal
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D.D.K (@TreySmith80) reported@NBAonPrime @Candace_Parker @PrimeVideo She is the absolute worst
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Tom Edward (@pettyvices) reported@PrimeVideo This went from being the best show released in 2019 (Season 1) to being literally the worst show streaming on any platform (season 4). The level of decline is almost impressive.
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MayorMoon (@MayorMoon85) reported@ErikaaLauren @PrimeVideo Those were the hornets broadcast team but I’m with you they we’re terrible just ear hurting bad
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Nick Caraviello (@NickCaraviello) reportedThese announcers on @PrimeVideo are incredibly awful. Is this the first time they ever called a game?
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HIMMOTHY (@goodjobjared) reported@PrimeVideo Fix the picture quality on your iOS app for live sports. The picture is extremely overexposed and blown out
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Adam Wunder (@a1der76) reported@PrimeVideo please never have Eric Collins and Dell Curry ever again. Worst announced game I've ever heard
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Mark Torres (@MarkTor44852906) reported@PrimeVideo Your coverage of the NBA playoffs is terrible. Countdown to live is a joke. @trailblazers
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ccmbr (@Karwendell) reported@NBAonPrime @PrimeVideo Houston, we have a problem...
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TubButter (@RealTubButter) reported@PrimeVideo audio with prime vision works flawlessly. Standard audio is awful.
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TubButter (@RealTubButter) reportedAnyone else having @NBA audio issues with @PrimeVideo ? Announcers are only coming out of the right speaker? Still getting crowd noise in left speaker?
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ATLHawksAgendaPusher (@HarrysHairyOne) reportedThis Dirk/Nash/Griffin trio is incredible, too bad this @PrimeVideo set looks TERRIBLE @NBAonPrime #TrueToAtlanta #NBAonPrime
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BeRealSoon (@BeReal2025) reported@NBAonNBC Honestly your @peacock streaming service is the worst of all time, just a colossal pain in the ***, the ads, the jumping to live. I will cancel ASAP and if for no other reason because of being held hostage and forced to pay. @PrimeVideo is much better. And I've already canceled
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Fanify (@Fanify1) reportedHey @PrimeVideo, fix it so I can watch games as easily as I can watch them when I dvr them or I'm gone. This experience sucks dog ****.
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Jeff (@mechanix762) reported@4everNblujeans @PrimeVideo I wouldn’t have an issue with that but the writing is horrible and the execution it’s mid.
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Jonas (@JonasBadalic) reportedMy 2008 motorola had better video quality than these @PrimeVideo @NBA streams
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Maserati-Ae ♊️ (@DaReaL_AE) reportedIt’s no reason I should have to help the kids at the program watch basketball on TV because @NBA @PrimeVideo wanna make watching basketball a luxury!!?!