Is Amazon Prime Video down?
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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Buffering (29%)
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Sign in (24%)
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Crashing (24%)
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Playback Issues (21%)
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Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cuautla |
Sign in | |
 Berkeley |
Crashing | |
 Tokyo |
Buffering | |
| Saratoga Springs |
Playback Issues | |
 Spalding |
Crashing | |
| Los Angeles |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Cubb
(@Dcubb1) reported
Hey @PrimeVideo @amazon did you guys think only a one or two people were going to log on and watch a NFL Thursday Night football game with two of the best QB’s in the league? When you acquired rights you should have made sure the app could handle it. Stream quality is horrible
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Katie Shippert
(@KatieLady_18) reported
@PrimeVideo FIX THE SOUND 🗣You are ruining TNF on your first try.
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Cory Smalley
(@cory_smalley) reported
from
Flushing, Michigan
This @PrimeVideo football broadcast looks like an 80s camcorder family video. Just garbage quality video.
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$timulus check
(@ApeWithMeAnon) reported
@PrimeVideo @chargers @Chiefs Man I really wish I could watch the game. This quality is dogsgit. It’s like watching through a 1989 Pizza Hut water cup.
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K Dot
(@KANYONANDERSON) reported
Trash *** streaming quality @PrimeVideo smh TNF deserves better
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Chris Moyer
(@chrismoyer5) reported
Dear @PrimeVideo - fix it! #TNF #poorvideoandtwosecondaudiodelay
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KPB
(@KPBKPBKP) reported
@PrimeVideo your live stream of this game is terrible.
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Elise Stefanik is trash
(@robinsparkIes) reported
@PrimeVideo @chargers @Chiefs How did no one there test for motion flow quality?! It’s so jittery. You guys better not take NHL games too if this is your standard. Awful
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Bill Jones
(@SaratogaJonez) reported
The picture quality of the @NFL on @PrimeVideo is right out of 1969. I expect the moon landing to happen any minute now.
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James A Schwab 🇺🇸
(@schwabtrader) reported
@1GingerDad @PrimeVideo Yep. Same problem. Unwatchable
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Kyle Majerick
(@KTKtheMagi) reported
But man this @PrimeVideo picture quality is terrible. I’m watching it on my iPad too and it sucks! You like with @amazon they’d have the best picture quality on planet earth… I’d say this is a fail thus far by the @NFL
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charles miser
(@charles_miser) reported
@PrimeVideo why is the quality of Thursday night football ****** as hell? You expect people to pay 14.99 to watch a pixelated game?
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EMalave14
(@emalave14) reported
@PrimeVideo @chargers @Chiefs Bad quality and I tried bothTV app as well as the Firestick. Issue is not the same.
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T shizzle
(@Tshizzlegang) reported
@PrimeVideo why is the Thursday night football glitch and freeze every frame
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Leah Henry
(@HenryLeah13) reported
@PrimeVideo I’m sorry but your picture quality ain’t it, right now. 🥴 #ChiefsvsChargers
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Area Man
(@lheal) reported
This @PrimeVideo @NFL show needs to work on its sound mixing. And that sideline lady seems skilled and nice to look at, but her posture is weird. I will feel bad if she's disabled somehow.
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Jay Williams
(@kcgreen18) reported
@PrimeVideo Your NFL feed could not be more choppy. Constantly freezing. This is terrible. Please figure it out.
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Steven Price
(@Stp108108108) reported
@ajassy @NFL @PrimeVideo Terrible pixelated picture. This sucks
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blizzardmandog
(@bvisse) reported
@ajassy @NFL @PrimeVideo For people complaining about video quality - get a ROKU already!
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Karin Enders
(@KCEnderswrites) reported
Whoa...Streaming TNF? The quality is so bad, the game is almost unwatchable! Hey @PrimeVideo I just want to watch my team!
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Dawnetta Earnest
(@DawnettaEarnest) reported
@ByHeatherLloyd @NFL @PrimeVideo This Live coverage is total crap. The audio is about 10 seconds ahead of the video and the video is terrible with lots of glitches and blurry. Amazon prime you need to get your act together if you’re going to try to do NFL football on Thursdays. 👎
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Trea Turner's Home Plate Slide
(@Exile_Vilify) reported
@PrimeVideo @chargers @Chiefs Video on an Apple TV 4K with an internet speed of over 300Mbps is clear for about 2-3 minutes and then gets very choppy. Then it clears up for a couple minutes and then choppy again. The help site you reference is pretty useless.
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Chris Harrison
(@Harrsn58) reported
@treeshardar Thanks for sharing @PrimeVideo had an error so I missed this….🙄
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ryan stevens
(@ryanstevens14) reported
@NFL @PrimeVideo absolute garbage quality on TNF tonight, basically unwatchable!
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T shizzle
(@Tshizzlegang) reported
@PrimeVideo this stream is garbage FIX IT
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Peter Faulk
(@ChaoticPigeon17) reported
Is it too later for NFL to back out of this @PrimeVideo deal? This stream quality is HORRENDOUS. It’s like I’m back watching sports in SD.
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chris cusumano
(@chriscusumano) reported
@PrimeVideo @NFL @NFLonPrime Whoever set up this deal needs to go up in the penis rocket on a one way trip! 80s quality video and you can't watch the recording until the next day! So you're screwed if you can't watch from the beginning.
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Michael Citro
(@Mike36fan) reported
@TerriCa28727730 @PrimeVideo The replays and still shots are gorgeous but the live action is blurring and pixelating and just generally sucking. I've tried restarting my Firestick. Live sports on other apps still look great and other Prime streams look great but #TNF is a terrible live stream.
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James A Schwab 🇺🇸
(@schwabtrader) reported
@triforceprojekt @PrimeVideo Yes. Having same issue. Almost unwatchable
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PK
(@William00374577) reported
Hello! Amazon @PrimeVideo and NFL @NFL The picture and sound are TERRIBLE. Thanks for a picture that looks like standard definition. And bullshit you can easily rewind and fast forward. This is making a GREAT case for cable. Grrrrr.