Is Amazon Prime Video down?
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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Buffering (30%)
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Sign in (28%)
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Playback Issues (24%)
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Crashing (17%)
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Video Quality (2%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Los Angeles |
Crashing | |
| Atlanta |
Crashing | |
 Munich |
Playback Issues | |
| Kailua-Kona |
Crashing | |
| Cedar Hill |
Sign in | |
| Meridian |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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sarah
(@homeIandanymore) reported
@alltwoghosts @ghostdaya @PrimeVideo U HAVE??? MAYBE MY MEMORYS JUST TERRIBLE 😐
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ivanleoncz
(@ivanleoncz) reported
@AmazonHelp @AmazonHelp , how I can I get in contact with the Account Specialists, without being by phone call? Can you provide a email to one of them so I can establish communication, since the buggy SMS service doesn't work? I just want access to my goddamn @PrimeVideo on a Saturday night.
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Dave Eckert
(@flyers3410) reported
@PrimeVideo while watching any shows or movies, my Xbox controller shuts off every 15 minutes. I know this wouldn’t be an issue normally, but I watch everything wearing a headset, so I lose audio 7 times during a 2 hour movie.
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ivanleoncz
(@ivanleoncz) reported
@AmazonHelp @PrimeVideo @AmazonHelp , how can I get in contact with your Account Specialists, without being through a phone call originated by me? If you can't call me, just give the the email of your team, so I can establish communication. And please, fix the buggy SMS service. Please, help me!!!!!!!!!
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ivanleoncz
(@ivanleoncz) reported
@AmazonHelp @AmazonHelp I'm not in US and it's out of my possibilities to make an international call, right now. I need another option, please. @PrimeVideo charges on my CC every month and I just want to access my account. Please, help me.
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Wii-G
(@Ruben85618093) reported
@crystal_leon @PrimeVideo First of all this isnt primes fault and second of all I have the same problem, it's an issue with paramount plus
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Sai Pisipati
(@SaiPisipati) reported
@AmazonPrime #PrimeVideoindia @PrimeVideo Do some consumer immersions for older generations to learn the pain points. I have spent 1hr on video call with my mom being stuck with a fast moving captcha and still cant login!! Plz make it user friendly for older ppl plz understand🙏
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8-HandledSwordDivergentSilaDivineGeneralMychael
(@sunkissedking_) reported
@PrimeVideo Please fix your rewind feature. It sucks.
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Wondering
(@Wonderi04984307) reported
@PrimeVideo Keep getting a video unavailable message on any thing I try to click play on. Definitely a problem on your end..
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God of Nothing (Gone until 7-16)
(@TheALLwriter) reported
@PrimeVideo I dunno guys...there were so many plot holes in that story it kinda didn't work for me. Just saying.
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Tom Sheppard
(@TWSheppard) reported
What is it about the Nvidia Shield apps? They’re the worst of the apps on all platforms. The latest crapola is the @PrimeVideo app’s zombie shows that keep reappearing after I remove them from the Watch next list. The kids who are coding this slop better stay off my lawn.
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Annie
(@AnnieBeeInPhi) reported
Yeah. I’m gonna watch #TheNewsroom for the third time. I can’t help myself. I’m a #AaronSorkin addict. @PrimeVideo
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Can’t Be Silenced
(@CantBeSilent79) reported
@PrimeVideo @A24 Normally I hate ads but I am definitely going too watch this. I’ve enjoyed so much of his work.
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ivanleoncz
(@ivanleoncz) reported
@PrimeVideo @amazon your SMS service is not working. I can't log in with my account on my computer. I'm waiting for the SMS with authorization link, and nothing. Please, help.
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Zuck_hack_innova🏷
(@zark_God_hack) reported
@ivanleoncz @AmazonHelp @PrimeVideo That's why I am here to help
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Slinky McWeedson - Eat the Rich
(@mcweedson) reported
@PrimeVideo "I had to pee in a bottle at work" is abusive, dystopian language.
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Dave Eckert
(@flyers3410) reported
@PrimeVideo This issue only occurs with your app, so it’s clearly not an Xbox issue. Still waiting for a solution not a brush off.
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melissa
(@melnacflo) reported
My son wanted a “new dinosaur movie” so I rented land before time on @PrimeVideo and I may be in for something awful. #momlife #threenager
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Ash T. Thief
(@Ashtraythief) reported
@xenodike1982 @LeverageRedempt @PrimeVideo Like I get it doesn't work for acquired content bc of international licensing, but this is an imdb production? It's literally so dumb.
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haydn
(@haydnws) reported
@PrimeVideo @AmazonHelp my Prime account is set to UK shows for some reason. Please help me
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ilker
(@ilkernd) reported
What's yr opinion that will Boston Dynamics help mankind during a war against aliens? Or will millions of civilians being used as soldiers as it is in The tomorrow war of @primevideo. It'd be a good script for a science fiction movie or serial. @BostonDynamics. That's my 2 cents.
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ivanleoncz
(@ivanleoncz) reported
@AmazonHelp @BrightD63242538 So please, help to get in contact with your Account Specialists. I can't make International Phone Calls and your SMS service is not working (I'm not receiving the auth link after login with my credentials). PLEASE, HELP ME! I'M PAYING THE GODDAM @PrimeVideo and I WANT TO USE IT!
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chad_the_bug
(@chad_bug) reported
@PrimeVideo Wouldn’t be too hard to work around an ad lib to animate this scene, given the mouths aren’t moving
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Gamer's ground
(@Gamersground1) reported
@amazonIN @PrimeVideo @AmazonHelp my amazon account got blocked due to unstated and pre warning. I was having unused prime benefits. I bought that prime members from airtel. help me please. Reactivate my account. I am your old customer
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A Mohan Rao
(@AMohanRao5) reported
@AmazonPrimeln @PrimeVideo @AmazonHelp In prime video I am having an account with contact number but now I am unable to open the same in my tab. As the email account mentioned there is now not in use. Kindly help. Your customer care no. are not available with me.
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Suzan Morris
(@trailkat) reported
@vinegardog1 @farscape @PrimeVideo From the first ep when he fixed the little DRD's broken eyestalk. That was when I knew I kinda liked this Crichton. Broke my heart every time a DRD was destroyed. They seemed to actually be afraid. Like poor DRD Pike in the starburst chamber in Losing Time.
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Bob Loblaw
(@Boblobbob) reported
@cogecohelps The Apps do not work, going on the 2nd week. Can't access Youtube or PrimeVideo through it.
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Robert Conn
(@WiredBob) reported
from
Lisburn, Northern Ireland
Class @PrimeVideo sign in experience on PS5. App shows QR code, scan with phone, opens Prime Video app on phone to approve the sign in. So quick, love it.
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Sue Ellen Mischke
(@littleben1MN) reported
@MSgirl29 @RazeScarrow @PrimeVideo Omg 😧 that’s awful!
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Fabian Bläse
(@fblaese) reported
@PrimeVideo When watching Prime Video on my Linux Laptop, I only get a very low quality video. The HD sign in the bottom left is missing. What could be causing this issue?