Amazon Prime Video

Is Amazon Prime Video down?

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 01/13/2026 10:55

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Sign in (27%)

    Sign in (27%)

  2. Buffering (27%)

    Buffering (27%)

  3. Playback Issues (22%)

    Playback Issues (22%)

  4. Crashing (21%)

    Crashing (21%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesPhoenix Playback Issues
United StatesWinchester Sign in
United StatesLas Vegas Sign in
United StatesNeedham Video Quality
SwedenÅkarp Crashing
FranceMetz Crashing
Map Full Outage Map

Community Discussion

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Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • kapoorashish87 Ashish Kapoor (@kapoorashish87) reported from Jammu, State of Jammu and Kashmīr

    @PrimeVideo Hello my account says it is still on trial when I have activated it using @JioCare fibre plan. I have sent entitlement Id to you DM. Kindly help. @PrimeVideoIN

  • FiregamesG KohleMalDrei 🎗TECHNOSUPPORT (@FiregamesG) reported

    @WillingBlam @PrimeVideo I didn’t know what to expect when there were only the first three episodes. But panically searching for more episodes an hour after the release certenly did not help my image. But its great! Love how you guys interpreted the magic

  • DaddyWarpig Daddy Warpig (@DaddyWarpig) reported

    @PrimeVideo They found a niche, they’re making it work for them. Bully. Critical Role is STILL not a good guide to running your own D&D campaign. #DungeonsAndDragons

  • dukethepcdr John Enfield (@dukethepcdr) reported

    @PrimeVideo The show was so awful that my cousins, wife and I couldn't even get past the halfway point of it when we tried to watch it. We turned it off and watched the first five episodes of the actual I Love Lucy TV show instead for some mind floss.

  • dhaval351 dhaval patel (@dhaval351) reported

    Only @PrimeVideo audio is not working on @reliancejio JioFiber, Rest all apps audio is fine. Dont know why there is always some or other problem with @reliancejio ?

  • grindyourmom trevor stone (@grindyourmom) reported

    @netflix @PrimeVideo and any others who need to hear this.. your audio is awful. I spend the entire time holding the remote, turning it up so I can hear the dialogue and then turning it down when any action comes so I don’t blow my eardrums out.. anybody else have this issue?

  • critrolenews Critical Role News (@critrolenews) reported

    @SurenaXMarie @FANologyPV @PrimeVideo 👋 I have to try even though I have work in the morning. Oof.

  • BelieveThat1729 Manjunath (@BelieveThat1729) reported

    @PrimeVideo My mobile prime edition vidoe and voice are breaking. Reinstalling app did not help.@amazonIN

  • Pingouin_Malin Pingouinmalin (@Pingouin_Malin) reported

    @CriticalRole @PrimeVideo @FANologyPV I am at work ! How am I supposed to enjoy ???

  • kevin_cosperec Kevin Cosperec (@kevin_cosperec) reported

    @amazon @primevideo...worst quality ever

  • Jorrhe Joakim sandman (@Jorrhe) reported

    @PrimeVideo Hei, please fix the subtitles for «Somm»! It’s totally off in Norwegian, Danish and English, impossible to watch because we need to keep the volume down because kids - and dont tell me to go elsewhere with the problem, now you know - please tell the right people!!!

  • nikhilsah814 nikhil sah (@nikhilsah814) reported

    I Signed Up My Amazon Account Few Months Ago With My Mobile Number It Was Working Pretty Well But Now I Cannot Received Any Otp On My Mobile Number How Do I Sign In Now Please Help🥺 @amazon @amazonIN @PrimeVideo

  • ankycyriaque Behindtheillusion (@ankycyriaque) reported

    @PrimeVideo @thewildsonprime Help our prime membership just got canceled. Now we can only get Help between February 7-February 14

  • amypurls Amy (fully vaxxed) (@amypurls) reported

    @SurenaXMarie @FANologyPV @PrimeVideo Normally I would say count me in. Depends on how productive I am this evening so I don’t have a load of coursework to complete. (Already took the day off from work specifically for TLoVM.)

  • khobbes10 Kevin Hobbes (@khobbes10) reported

    @PrimeVideo Daddy issues??

  • Razor1640 Razor1640 (@Razor1640) reported

    Hey @Microsoft can you tell me what the hell is the problem here? Was watching Top Gear on @PrimeVideo and the moment I started downloading my OWN twitch vod, it just has a hissy fit... FIX YOUR PROGRAMS! THIS HAPPENS ALL THE TIME WITH PRIME VIDEO AND IT'S PATHETIC!

  • darkskyerising Darkskye (@darkskyerising) reported

    @Hayetathome @PrimeVideo True, we'd atleast have to narrow it down to genre to make it work.

  • xlaurenx Lauren 🐱🇪🇺 🏳️‍🌈 X Files stan account (@xlaurenx) reported

    @SurenaXMarie @FANologyPV @PrimeVideo Or watching ep 3 before work 👀

  • gypsyqueen2004 Nola Unsworth (@gypsyqueen2004) reported

    @PrimeVideo @thewildsonprime Help us, we are stranded with no men on an island!

  • beestonley nodoctor (@beestonley) reported

    @PremierSportsTV how does your service on @PrimeVideo work? Is it a simple month-by-month, cancel anytime (with no commitment) payg arrangement? I'm wanting to try the first month of RL Championship. Thanks

  • cazziesupremacy river (jules can have my babies) (@cazziesupremacy) reported

    @PrimeVideo @thewildsonprime help

  • PatriciaGillu10 Patricia Gillum (@PatriciaGillu10) reported

    @PrimeVideo @thewildsonprime Don’t help us!

  • Amimation92 Nicola Balla (@Amimation92) reported

    @Gabriel04325408 @HotelT @PrimeVideo Awful movies wiki doesn’t think it is good though this film is considered average since it’s bad

  • icequeen1371 Danielle Couffon (@icequeen1371) reported

    Dear @PrimeVideo Canada, Can you fix what language Rookie Blue is in please. It claims it is English but it’s French. Wtf. I am from Quebec but can’t take the mismatched syncing of the lips. Thanks.

  • merabachhahetu Santosh Khot (@merabachhahetu) reported

    @amazon @PrimeVideo ORDER # 407-5120560-5550705- I am unable to return the Item, worst case ever I had seen/ I think I have to stop shopping from Amazon from now

  • Anmol71822979 Anmol (@Anmol71822979) reported

    @amazon @PrimeVideo @amazonmusic My account is on hold status since three months and i am contact amazon regularly but no action is taken and also my stock is stuck at amazon fc and i am unable to access my tax documentary so kindly help me solve this asap

  • JaydesZ Jaydes (@JaydesZ) reported

    @zach_ismyname @CriticalRole @PrimeVideo I know, and I never got them. I live in a remote area and assumed they got delayed, but now that premier day is around, I wonder if customer service will help me. 🥺 I really just wanted the beanie

  • TimpanistMoth Timpanist Moth (@TimpanistMoth) reported

    @PrimeVideo I am having some trouble when I try to stop watching and rewatching, send help

  • MissPiggyMinaj Do we have a problem⁉️ (@MissPiggyMinaj) reported

    @PrimeVideo DO We Have A Problem 2/4/2022

  • SenseiKoji Drew (@SenseiKoji) reported

    @PrimeVideo @CriticalRole @FANologyPV This is the worst platform to try and do marketing on.... Why not just use watch parties on twitch....