Amazon Prime Video down or not working? Problems, status and outages

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

• Playback Issues (33%)
• Buffering (24%)
• Crashing (20%)
• Sign in (18%)
• Video Quality (5%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Arlington	Crashing	29 minutes ago
Seattle	Sign in	14 hours ago
Galveston	Crashing	15 hours ago
Township of Evan	Buffering	16 hours ago
Chambersburg	Crashing	17 hours ago
Freer	Buffering	19 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Terri (@tmoore2223) reported 5 minutes ago

  @primevideo worst viewing experience I’ve ever had watching a game.

• 
  Ty Phillips (@The_TyPhillips) reported 6 minutes ago

  @mackasaurus91 @PrimeVideo Same. Awful experience

• 
  @The2MinuteWarning (@ALFREDG27948201) reported 8 minutes ago

  It’s amazing I have never had a problem with my picture or reception on @PrimeVideo but all of a sudden as soon as they get @NFLonPrime now it’s a problem 🤔 🙄🤬 #NFL #annoyingaf

• 
  Jim (@Ola_keelor) reported 8 minutes ago

  @PrimeVideo Why is the video quality so poor on the NFL with Prime? #NFLTwitter #

• 
  Go Irish! Beat Herd! (@LoveMIIrish) reported 11 minutes ago

  So when you watch #thursdaynightfootball on @PrimeVideo using a @Control4 system, the audio is a full 6-8 seconds ahead of the video. Not the first time audio has been out of sync w/video watching live TV on #Control4, but this is the worst I've experienced.

• 
  Jfuentes (@Jose_Fuentes0) reported 12 minutes ago

  @PatMcAfeeShow Very choppy Horrible reception and keeps stalling. It’s Pathetic put this back on the tv or fix y’all crap @PrimeVideo

• 
  LesFromMpls (@LesMpls) reported 14 minutes ago

  @ajassy @NFL @PrimeVideo And guess what...a complete failure! Horrible quality!

• 
  Richard Notaro (@Pres_for_life) reported 15 minutes ago

  @amazon @PrimeVideo @NFL The big reason streaming sports sucks is because of the #spinning wheel of death while you wait for your Wi-Fi signal to re-connect. Of course the problem rarely happens, surprise, during the ads.

• 
  margie (@margie5445) reported 20 minutes ago

  @JeffAllen71 @PrimeVideo Mine was great through the first half but has been awful through most of the second.

• 
  ᏒYDEᏒ (@ryderbult) reported 21 minutes ago

  @PrimeVideo thank you for the worst broadcast I’ve ever seen in my life.

• 
  Big Tim (@BigTim2000) reported 22 minutes ago

  @bopalah @PrimeVideo @NFLonPrime Completely worthless viewing experience. It goes fro, low def to high def in 1-2 seconds. I have 1gb internet and no help. 56k dialup 15 years ago was just as good as tonight

• 
  Princess (@redboneehoneyy) reported 23 minutes ago

  @PrimeVideo @chargers @Chiefs Video quality is garbage !

• 
  Kenny (@mdtex95) reported 23 minutes ago

  @PatMcAfeeShow Its trash. Sound is ahead of the play, stream is choppy. Not an internet issue, its a @PrimeVideo issue

• 
  S. Allred (@sdallred23) reported 27 minutes ago

  @PrimeVideo needs to figure things out because this #TNF game is absolute terrible quality. Blurrier than Velma’s vision without her glasses

• 
  Chris Wiseman (@cgwiseman) reported 27 minutes ago

  @MickeyRyan1045 @PrimeVideo No problems here

• 
  nate (@thatonenatedude) reported 27 minutes ago

  @PrimeVideo needs to fix their football feed! **** is annoying

• 
  Loren Wohlgemuth (@Whiffleball) reported 32 minutes ago

  @LandonHall @PrimeVideo Opposite for me - turned it on, and was immediately impressed by the quality

• 
  thomas doherty (@tuckahoetommy) reported 36 minutes ago from Rutherford, New Jersey

  @ByHeatherLloyd @NFL @PrimeVideo I haven’t had a problem all night

• 
  Jim (@Ola_keelor) reported 37 minutes ago

  @ajassy @PrimeVideo @NFL The video quality is horrible. It’s a dark picture, with a lot of comments on Twitter about the same thing.

• 
  Wootay (@Wootay) reported 37 minutes ago

  @PrimeVideo Hopefully you fix this horrible stuttering during your broadcast of TNF by the time the @ChicagoBears play in a few weeks.

• 
  Jimmy (@tron_duck) reported 40 minutes ago

  If @PrimeVideo is going to force all of America to pay to watch TNF they need to fix their broadcast. Can’t be having the game go all blurry every time the ball is snapped

• 
  Blake Kramer (@BKGETTHELOOT) reported 40 minutes ago

  Trash move by the @NFL switching to @PrimeVideo.. Terrible quality ya greedy *****..

• 
  KRUF_CDA ⚡️⚡️ (@Kruffle_Shuffle) reported 41 minutes ago

  This stream is awful. Eff @PrimeVideo ..@nfl needs to switch asap

• 
  Kymberly (@Kymi917) reported 43 minutes ago from Chicago, Illinois

  @greggrunberg @PrimeVideo I’m watching on Wi-Fi and it was awful sooo back to criminal minds it is. Was happy to see you on there a couple seasons ago!

• 
  OnDaGrind - J. B. (@J_dot_B_dot) reported 45 minutes ago

  This has got to be the worst clock operator in TNF history. Dude just keeps the clock going on sideline outs and incompletions smh #tnf @PrimeVideo @NFLOfficiating #wheredotheyfindthesepeople

• 
  alessia🦋🕛 (@lrhbadlands13) reported 46 minutes ago

  This video quality is pathetic. I can’t even tell what’s going on half the time. @PrimeVideo step up the quality or don’t force us to watch it through you #KCvsLAC

• 
  Jeffmcgraner (@jeffmcgraner) reported 46 minutes ago

  @PrimeVideo @KingJames I can watch on my 4 inch phone but not 60 inch t.v. because it won't show in app. Glad I always pay my bill on time. I was on with tech support for entire game. To hear they have issue with vizio TV and app

• 
  Rob Maaddi (@RobMaaddi) reported 49 minutes ago

  I’ve watched #TNFonPrime @PrimeVideo in my office, family room, loft and on my phone and zero issues so far other than my wife ate my first sandwich and kids ate the second.

• 
  Essentially Amy (@timeflies3000) reported 58 minutes ago

  Wow @amazon @PrimeVideo This broadcast is unwatchable. Worst streaming experience since dial-up.

• 
  Scut Farkus (@SubtleButWhole) reported 59 minutes ago

  @PrimeVideo Guys, now that you have two KILLER shows in #Reacher and #TerminalList, and you have #TNF, dear God, please put together a better video player. Rewinding and fast forwarding is the worst I've seen since 2009. Have Bezos chip in a couple scruples.