Amazon Prime Video

Is Amazon Prime Video down?

Some problems detected

Users are reporting problems related to: buffering, sign in and playback issues.

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 12/28/2025 11:25

December 28: Problems at Amazon Prime Video

Amazon Prime Video is having issues since 07:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Buffering (28%)

    Buffering (28%)

  2. Sign in (27%)

    Sign in (27%)

  3. Playback Issues (22%)

    Playback Issues (22%)

  4. Crashing (20%)

    Crashing (20%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesChicago Sign in
United KingdomElgin Crashing
United StatesPortland Crashing
United StatesFresno Crashing
United StatesMarshfield Buffering
United StatesDouglas Crashing
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • sleepinglion78 Andy Holland (@sleepinglion78) reported

    @PrimeVideo Looks like a generic video game cutscene. Early reports are you're diverging from Tolkien's work, so... good luck with this

  • armandexus Armando (@armandexus) reported

    @VanityFair @LOTRonPrime @PrimeVideo Terrible Galandrial in armor ? - she is a mage - Its as dumb as seeing Gandalf young and with an armor

  • VoidoftheLost VoidoftheLost (@VoidoftheLost) reported

    @ghanaplaylist @primevideouk @PrimeVideo There weren't black elves in the fantasy book. That's the issue.

  • Zolofter2 Zolofter (@Zolofter2) reported

    @LOTRonPrime @PrimeVideo First things first, gonna pirate this because **** Bezos. Second, its a billion quid spent on the guys who wrote the worst star trek, this **** is going to be wild.

  • PercyHotspur82 Jack Twatton (@PercyHotspur82) reported

    Have a feeling @PrimeVideo #TheRingsOfPower will be awful

  • sleepinglion78 Andy Holland (@sleepinglion78) reported

    @LOTRonPrime @PrimeVideo God... this looks awful

  • VinitChauhan999 Vinit Chauhan (@VinitChauhan999) reported

    @PrimeVideo @PrimeVideoIN My account is locked without any reason. Pls help.

  • ARose_Toronto Amanda Rose (@ARose_Toronto) reported

    @PrimeVideo fix your app! I don’t want to be asked with 3 mins to go in a live show if I’m still watching, FFS.

  • VictorEremita2 Victor_Eremita (@VictorEremita2) reported

    @octavius1994 @abhiaiden @PrimeVideo Point is that Tolkien had literally described darker skinned races of men in his work.

  • VictorEremita2 Victor_Eremita (@VictorEremita2) reported

    @j_goats @abhiaiden @PrimeVideo It doesn't really matter the Tolkien estate has authorized the show as part of the canon so now we have black elves - meaning there was obviously not an objective description of them only being white that would have broken from canon if they included black elves.

  • ChuckGuy8 Chuck Guy (@ChuckGuy8) reported

    @GlarungYedek @LOTRonPrime @PrimeVideo So your problem with this is a black elf?

  • StannisTheGod Stannis the Mannis (@StannisTheGod) reported

    @ParvumPrincipi @LOTRonPrime @PrimeVideo Game of Thrones looked way better than this. For sure s1-4 it at LoTR quality in terms of writing, production

  • DeaditeDerek39 Derek (@DeaditeDerek39) reported

    @luvtolkien @LOTRonPrime @PrimeVideo The CG is awful

  • khada0 Muhammet (@khada0) reported

    @kiwiclipse @LOTRonPrime @PrimeVideo İ read all the thing you say. the point is that LOTR is a fantasy which is written by Tolkien to escape problems of those times. So this is a book utterly different than reality i don't ******* wanna see about populism or etc. İf there is no black elf then it shouldn't be!

  • Dying_Skies Drew (@Dying_Skies) reported

    @AZV04 @LOTRonPrime @PrimeVideo Are you mental it was meant to be based on Tolkiens work its a total piece of garbage. I was dreaming of this and they ******* ruined it with woke ideologies.

  • al_haidara Khalifa (@al_haidara) reported

    @PrimeVideo Tom, I had gone through most of the communities on your website and also gone through the link u shared. I have factory re-set my devices (Apple TV and MiBox) and TV. I now have 3 HDMI cables. Nothing is working. Pls help.

  • dobarmmomak021 neko nekic (@dobarmmomak021) reported

    @kiwiclipse @LOTRonPrime @PrimeVideo no we wont.and no we don't care about skin color like u want it..we care about butchering and changing someone else's work. No,lotr fans are not a force to mess with amazon will learn it on hard way. This is not some narnia children sht.

  • kaguyaS17727618 kaguya Shinomiya (@kaguyaS17727618) reported

    @kiwiclipse @LOTRonPrime @PrimeVideo We won’t, not only skin color, but a story without any respect for Tolkiens work, I don’t have any hope for it

  • TheLone08157926 The Lonely One (@TheLone08157926) reported

    @mick_hanson @primevideouk @PrimeVideo Its not a question of colour or race. Channel 5 did a TV series on Anne Boleyn with a black actress (Jodie Turner-Smith), and I dont have a problem with that at all. LoTR has a huge fanbase, and the trailer disappointed, but the next one will hopefully be better.

  • ShannonNutt Shannon Nutt (@ShannonNutt) reported

    @PrimeVideo @VanityFair @LOTRonPrime The CGI looks awful guys. Better get to work on that or hire a better FX company.

  • Adam92671965 Silas (@Adam92671965) reported

    @PrimeVideo A HALF A BILLION DOLLARS... The WB could have done this for you for 3% of the cost and got the same results. Whomever made this must really hate Tolkien's work.

  • ComfyBill69 ComfyBill (@ComfyBill69) reported

    @J0hnADouglas @samriegel @PrimeVideo Imagine how terrible it would be to be a Hollywood bootlicker and have to have fake hype for every ******* piece of media ever secreted by your coperate overlords.

  • pikericky Rick (@pikericky) reported

    @Bi2 @LOTRonPrime @PrimeVideo Ya no frankly our world is awful on sooooooo many levels would rather watch something reflecting ours in any blatant way

  • obiadekanobi Obi Ade 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@obiadekanobi) reported

    @AZV04 @LOTRonPrime @PrimeVideo My problem is the creation of characters when they have thousands of years worth to pick from, it's worrying and shows the writers just don't want to research fully, and the fact that the bat robot guys are involved is worrying enough. Time will tell.

  • JBrusset JB (@JBrusset) reported

    @LOTRonPrime @PrimeVideo What a shame. I was looking forward to watching more of Tolkien's work on the screen. Clearly just stole the IP for a quick buck, no respect for his work. It's a pass for me.

  • floodcrocodile Wut? (@floodcrocodile) reported

    I am really questioning if @PrimeVideo Android TV app can be any worst than this.. it is black screen 99% of the time...

  • melangehunter Michelle (@melangehunter) reported

    @PrimeVideo This looks terrible. If you renamed the characters and locations, this would possibly be worth a watch. It's strayed so far from the source IP that it shouldn't be even considered part of the LOTR universe. “Evil cannot create anything new, they can only corrupt” - J.R.R. Tolkien

  • _HSharma_ Hemant Sharma (@_HSharma_) reported

    Hey @PrimeVideo @SamsungIndia @hotstar_helps I am not seeing any video on Prime or Hotstar on my Samsung Note 10 anymore. Have cleared cache, uninstalled and reinstalled the app. No issues on TV or Firestick. Please help.

  • EddieWARgames EddieWAR (@EddieWARgames) reported

    Hey @PrimeVideo please fix your interface and or Ui. It’s horrible. Give it a complete overhaul and fire the person in charge of that. #wtfisthis #terrible #primevideo

  • NatureisTruth NatureisGod (@NatureisTruth) reported

    @PrimeVideoIN Request PrimeVideo not to buy Content based on cast or because they come cheap. We trust u to bring quality Content. Kindly do not promote such weak movies.