Amazon Prime Video down or not working? Problems, status and outages
Some problems detected
Users are reporting problems related to: playback issues, buffering and crashing.
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Problems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 3: Problems at Amazon Prime Video
Amazon Prime Video is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
- Playback Issues (33%)
- Buffering (24%)
- Crashing (20%)
- Sign in (18%)
- Video Quality (5%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
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Crashing | 29 minutes ago |
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Sign in | 14 hours ago |
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Crashing | 15 hours ago |
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Buffering | 16 hours ago |
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Crashing | 17 hours ago |
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Buffering | 19 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Terri (@tmoore2223) reported@primevideo worst viewing experience I’ve ever had watching a game.
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Ty Phillips (@The_TyPhillips) reported@mackasaurus91 @PrimeVideo Same. Awful experience
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@The2MinuteWarning (@ALFREDG27948201) reportedIt’s amazing I have never had a problem with my picture or reception on @PrimeVideo but all of a sudden as soon as they get @NFLonPrime now it’s a problem 🤔 🙄🤬 #NFL #annoyingaf
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Jim (@Ola_keelor) reported@PrimeVideo Why is the video quality so poor on the NFL with Prime? #NFLTwitter #
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Go Irish! Beat Herd! (@LoveMIIrish) reportedSo when you watch #thursdaynightfootball on @PrimeVideo using a @Control4 system, the audio is a full 6-8 seconds ahead of the video. Not the first time audio has been out of sync w/video watching live TV on #Control4, but this is the worst I've experienced.
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Jfuentes (@Jose_Fuentes0) reported@PatMcAfeeShow Very choppy Horrible reception and keeps stalling. It’s Pathetic put this back on the tv or fix y’all crap @PrimeVideo
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LesFromMpls (@LesMpls) reported@ajassy @NFL @PrimeVideo And guess what...a complete failure! Horrible quality!
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Richard Notaro (@Pres_for_life) reported@amazon @PrimeVideo @NFL The big reason streaming sports sucks is because of the #spinning wheel of death while you wait for your Wi-Fi signal to re-connect. Of course the problem rarely happens, surprise, during the ads.
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margie (@margie5445) reported@JeffAllen71 @PrimeVideo Mine was great through the first half but has been awful through most of the second.
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ᏒYDEᏒ (@ryderbult) reported@PrimeVideo thank you for the worst broadcast I’ve ever seen in my life.
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Big Tim (@BigTim2000) reported@bopalah @PrimeVideo @NFLonPrime Completely worthless viewing experience. It goes fro, low def to high def in 1-2 seconds. I have 1gb internet and no help. 56k dialup 15 years ago was just as good as tonight
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Princess (@redboneehoneyy) reported@PrimeVideo @chargers @Chiefs Video quality is garbage !
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Kenny (@mdtex95) reported@PatMcAfeeShow Its trash. Sound is ahead of the play, stream is choppy. Not an internet issue, its a @PrimeVideo issue
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S. Allred (@sdallred23) reported@PrimeVideo needs to figure things out because this #TNF game is absolute terrible quality. Blurrier than Velma’s vision without her glasses
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Chris Wiseman (@cgwiseman) reported@MickeyRyan1045 @PrimeVideo No problems here
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nate (@thatonenatedude) reported@PrimeVideo needs to fix their football feed! **** is annoying
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Loren Wohlgemuth (@Whiffleball) reported@LandonHall @PrimeVideo Opposite for me - turned it on, and was immediately impressed by the quality
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thomas doherty (@tuckahoetommy) reported from Rutherford, New Jersey@ByHeatherLloyd @NFL @PrimeVideo I haven’t had a problem all night
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Jim (@Ola_keelor) reported@ajassy @PrimeVideo @NFL The video quality is horrible. It’s a dark picture, with a lot of comments on Twitter about the same thing.
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Wootay (@Wootay) reported@PrimeVideo Hopefully you fix this horrible stuttering during your broadcast of TNF by the time the @ChicagoBears play in a few weeks.
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Jimmy (@tron_duck) reportedIf @PrimeVideo is going to force all of America to pay to watch TNF they need to fix their broadcast. Can’t be having the game go all blurry every time the ball is snapped
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Blake Kramer (@BKGETTHELOOT) reportedTrash move by the @NFL switching to @PrimeVideo.. Terrible quality ya greedy *****..
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KRUF_CDA ⚡️⚡️ (@Kruffle_Shuffle) reportedThis stream is awful. Eff @PrimeVideo ..@nfl needs to switch asap
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Kymberly (@Kymi917) reported from Chicago, Illinois@greggrunberg @PrimeVideo I’m watching on Wi-Fi and it was awful sooo back to criminal minds it is. Was happy to see you on there a couple seasons ago!
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OnDaGrind - J. B. (@J_dot_B_dot) reportedThis has got to be the worst clock operator in TNF history. Dude just keeps the clock going on sideline outs and incompletions smh #tnf @PrimeVideo @NFLOfficiating #wheredotheyfindthesepeople
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alessia🦋🕛 (@lrhbadlands13) reportedThis video quality is pathetic. I can’t even tell what’s going on half the time. @PrimeVideo step up the quality or don’t force us to watch it through you #KCvsLAC
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Jeffmcgraner (@jeffmcgraner) reported@PrimeVideo @KingJames I can watch on my 4 inch phone but not 60 inch t.v. because it won't show in app. Glad I always pay my bill on time. I was on with tech support for entire game. To hear they have issue with vizio TV and app
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Rob Maaddi (@RobMaaddi) reportedI’ve watched #TNFonPrime @PrimeVideo in my office, family room, loft and on my phone and zero issues so far other than my wife ate my first sandwich and kids ate the second.
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Essentially Amy (@timeflies3000) reportedWow @amazon @PrimeVideo This broadcast is unwatchable. Worst streaming experience since dial-up.
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Scut Farkus (@SubtleButWhole) reported@PrimeVideo Guys, now that you have two KILLER shows in #Reacher and #TerminalList, and you have #TNF, dear God, please put together a better video player. Rewinding and fast forwarding is the worst I've seen since 2009. Have Bezos chip in a couple scruples.