Amazon Prime Video

Is Amazon Prime Video down?

Some problems detected

Users are reporting problems related to: buffering, sign in and crashing.

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 02/04/2026 07:40

February 04: Problems at Amazon Prime Video

Amazon Prime Video is having issues since 07:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Buffering (28%)

    Buffering (28%)

  2. Sign in (24%)

    Sign in (24%)

  3. Crashing (23%)

    Crashing (23%)

  4. Playback Issues (21%)

    Playback Issues (21%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesJacksonville Buffering
United StatesTampa Playback Issues
United StatesSouth Bend Crashing
United StatesNaples Sign in
United KingdomMaidstone Playback Issues
MexicoGustavo Adolfo Madero Crashing
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • haenelswift kelly macdonald’s translator (@haenelswift) reported

    @PrimeVideo my birthday is in like one day if you don’t renew a league of their own it will be the worst birthday of my life

  • LostHistory9 Feanor- Alpha Chad of Middle-Earth (@LostHistory9) reported

    @LOTRonPrime @PrimeVideo It's gonna be terrible. And the leaks are showing that the Tolkien Estate gave yall the Silmarillion too. Wow. Can't wait to see how you tarnish that.

  • MomMalinois Malinois_Mom (@MomMalinois) reported

    @PrimeVideo app thinks I’m traveling. Can’t seem to find a way to fix this.

  • commentator07 a featus is a potential human (@commentator07) reported

    @NFLonPrime @PrimeVideo Watched first quarter and most of second. Poor video quality and audio was consistently behind and trying to catch up. Doubtful I’ll watch again

  • moeminin The Paido Man (@moeminin) reported

    @PrimeVideo hello amazon cs, can I get help for login credentials without make a call?

  • randomwarrior79 random bloke (@randomwarrior79) reported

    @artlisa84 Can't watch it as it doesn't have subtitles in the UK. @PrimeVideo are terrible for not having subtitles on movies. It's not fair on us hard of hearing and deaf.

  • CelticOutlaw78 🇺🇦Sorceress🇺🇸 (@CelticOutlaw78) reported

    @luann_hat @PrimeVideo I ended up having to uninstall the apps on my iPad and phone and then sign out from the TV app. Big pain in the butt just so they could do a terrible update

  • dirtyoldashaman 7th Seal (@dirtyoldashaman) reported

    @MirORich78 @PrimeVideo The cast also didn’t go around talking all about how important they are to inclusion and diversity. Instead they talked about how they tried to do justice to Tolkiens work. They made mistakes, but the motivations a diametrically different. That’s the crux of my disappointment.

  • Qbeekoopa Kymbee14 (@Qbeekoopa) reported

    @BigPacoPump @PrimeVideo Had the same issue

  • BurritoMayo Orkz iz best (@BurritoMayo) reported

    @PrimeVideo Not a bad movie. Pretty good in fact. SS did a pretty good job, the twist was pretty decent. Though there were a few issues. For one, how is it that everyone knows their backstory yet not their names? How many twin brothers are recognized by their community as being freakishly

  • jjab__84 J (@jjab__84) reported

    Damn @ONEChampionship on @PrimeVideo isn't loading for me... Anyone else having this issue? #ONEChampionship #ONEonPrimeVideo1

  • ab_5060 ABSHAR (@ab_5060) reported

    @mayemusk @LOTRonPrime @PrimeVideo I req to everyone plz help me i am stuck in life i m debt in loan $500💔 i am student belong from poor family plz little help $10,20 etc 🙏🙏🙏🙏😪 my binance trc20 adress is TJS8aYt6nTa7YcGKy5YHdCKDivsihkZYpp

  • HashSha512 First Last (@HashSha512) reported

    @PrimeVideo Terrible movie

  • MomMalinois Malinois_Mom (@MomMalinois) reported

    Why does having a VPN on keep apps like @PrimeVideo from working? You can’t be secure and watch videos at the same time? I guess I don’t know enough about how VPN’s work.

  • RossJNicholson Ross (@RossJNicholson) reported

    Amazon Prime video is getting worse and worse. Constant issues when trying to buy films via fire stick. Says I need to use 1-click. I go to the website to change my card settings and am met with the same purchase error when I try again 🙄 @PrimeVideo

  • katy_del_moxie 🦇 katy moxie 🦇 (@katy_del_moxie) reported

    My poor dad called me up wanting to know what happened to his @PrimeVideo app on the @Roku Everything looked different & he couldn't find his shows. It was worse than them rearranging the grocery store. I was no help.

  • BrightConserve Josiah L. (@BrightConserve) reported

    @_melethril_ @PrimeVideo Can’t help it😪

  • NinoBeige Kid Bro Tweets (@NinoBeige) reported

    @PrimeVideo call a meeting, and then have a real discussion about whether you want @LOTRonPrime to be GOT Season 8’ed. Gotta be way to fix this. Sonic did it, and it worked. Don’t mess up great writing because of someone else’s vision for what’s already written.

  • letmeadoreutpwk justletmeadoreyou (@letmeadoreutpwk) reported

    Day Seven of tweeting @PrimeVideo @PrimeVideoCA and shamelessly @robbierogers to politely beg for #TIFF22 My Policeman premiere tickets. Sadly yesterday I got busy at work & I couldn't continue my reread but I'm hoping I can get a little further before the Instagram Live!

  • maxmagnus11 MaxMagnus (@maxmagnus11) reported

    @Erendis_ @MeanMachineOn4 @PrimeVideo No better way to honour him then with adaptation that has nothing to do with his work...yeah, right

  • jen_rose42 Jennifer (@jen_rose42) reported

    The new A League of Their Own series on @PrimeVideo makes a lot of baffling choices, but the worst of them has got to be the offensively stereotypical neurotic Jewish character. Not cool, guys.

  • LeightTweets Todd Leight (@LeightTweets) reported

    @NFLonPrime @PrimeVideo I tried to watch last night but got an error code. Hopefully you get it figured out before the regular season.

  • sherry41042698 sherry (@sherry41042698) reported

    @primevideo What is up with your service over the last 24 hours? PV won’t load on one of my Fire TVs and another Fire TV home screen won’t even load. Before you try to blame it on my internet connection, phone and other TV working fine. Please fix.

  • srk7353 Surendra Singh Kalakoti (@srk7353) reported

    @PrimeVideo why your audios and videos are perpetually out of sync ???? It's a terrible experience watching programs on Prime You are are instrumental in establishing the fact the Sound moves slower than the Sight 👎👎👎👎

  • MaschinaAg Maschina (@MaschinaAg) reported

    @bjxmas @PrimeVideo That is understandable. Dubb was awful.

  • steveportigal Steve Portigal 🇨🇦🇺🇸 (@steveportigal) reported

    So the newest version of @PrimeVideo @Roku has done away with "continue watching" which is a huge fail. To continue watching if it's from "my stuff' (which is a big IF) Go to sidebar, scroll down to my stuff, then scroll across til I find the item again? Please fix this!

  • Archw66 Joe Goldberg (@Archw66) reported

    @PrimeVideo How do we get it to work in the UK?

  • FMcQueen31 User formerly known as **** Chocula (@FMcQueen31) reported

    Not sure who needs to hear this, but 'Samaritan' - @TheSlyStallone's new superhero flick from @PrimeVideo - is not awful.

  • cuhyaeuhl L CUHYAEUHL BUHRUHD CIBIN ABDULLAHS R₩UHS COWWUL L (@cuhyaeuhl) reported

    @AmazonStudios @PrimeVideo @TheSlyStallone After Rambo? Payback. Did someone lose the schedule? It's been a while since he had a yob for reading work.

  • eliursache Eli Ursache (@eliursache) reported

    @LOTRonPrime @PrimeVideo As an actual fan of Tolkien‘s work, I‘ll give this one a pass. Not interested. Stop promoting it on my feed.