Amazon Prime Video status: streaming issues and outage reports

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 25, 8:20 AM EDT	0	0
Apr 25, 8:40 AM EDT	0	0
Apr 25, 9:00 AM EDT	0	0
Apr 25, 9:20 AM EDT	0	0
Apr 25, 9:40 AM EDT	0	0
Apr 25, 10:00 AM EDT	0	0
Apr 25, 10:20 AM EDT	0	0
Apr 25, 10:40 AM EDT	0	0
Apr 25, 11:00 AM EDT	0	0
Apr 25, 11:20 AM EDT	0	0
Apr 25, 11:40 AM EDT	0	0
Apr 25, 12:00 PM EDT	0	0
Apr 25, 12:20 PM EDT	0	0
Apr 25, 12:40 PM EDT	0	0
Apr 25, 1:00 PM EDT	0	0
Apr 25, 1:20 PM EDT	0	0
Apr 25, 1:40 PM EDT	0	0
Apr 25, 2:00 PM EDT	0	0
Apr 25, 2:20 PM EDT	0	0
Apr 25, 2:40 PM EDT	0	0
Apr 25, 3:00 PM EDT	0	0
Apr 25, 3:20 PM EDT	0	0
Apr 25, 3:40 PM EDT	0	0
Apr 25, 4:00 PM EDT	0	0
Apr 25, 4:20 PM EDT	0	0
Apr 25, 4:40 PM EDT	0	0
Apr 25, 5:00 PM EDT	0	0
Apr 25, 5:20 PM EDT	0	0
Apr 25, 5:40 PM EDT	0	0
Apr 25, 6:00 PM EDT	0	0
Apr 25, 6:20 PM EDT	0	0
Apr 25, 6:40 PM EDT	0	0
Apr 25, 7:00 PM EDT	0	0
Apr 25, 7:20 PM EDT	0	0
Apr 25, 7:40 PM EDT	0	0
Apr 25, 8:00 PM EDT	0	0
Apr 25, 8:20 PM EDT	0	0
Apr 25, 8:40 PM EDT	0	0
Apr 25, 9:00 PM EDT	0	0
Apr 25, 9:20 PM EDT	0	0
Apr 25, 9:40 PM EDT	0	0
Apr 25, 10:00 PM EDT	0	0
Apr 25, 10:20 PM EDT	0	0
Apr 25, 10:40 PM EDT	0	0
Apr 25, 11:00 PM EDT	0	0
Apr 25, 11:20 PM EDT	0	0
Apr 25, 11:40 PM EDT	0	0
Apr 26, 12:00 AM EDT	0	0
Apr 26, 12:20 AM EDT	0	0
Apr 26, 12:40 AM EDT	0	0
Apr 26, 1:00 AM EDT	0	0
Apr 26, 1:20 AM EDT	0	0
Apr 26, 1:40 AM EDT	0	0
Apr 26, 2:00 AM EDT	0	0
Apr 26, 2:20 AM EDT	0	0
Apr 26, 2:40 AM EDT	0	0
Apr 26, 3:00 AM EDT	0	0
Apr 26, 3:20 AM EDT	0	0
Apr 26, 3:40 AM EDT	0	0
Apr 26, 4:00 AM EDT	0	0
Apr 26, 4:20 AM EDT	0	0
Apr 26, 4:40 AM EDT	0	0
Apr 26, 5:00 AM EDT	0	0
Apr 26, 5:20 AM EDT	0	0
Apr 26, 5:40 AM EDT	0	0
Apr 26, 6:00 AM EDT	0	0
Apr 26, 6:20 AM EDT	0	0
Apr 26, 6:40 AM EDT	0	0
Apr 26, 7:00 AM EDT	0	0
Apr 26, 7:20 AM EDT	0	0
Apr 26, 7:40 AM EDT	0	0
Apr 26, 8:00 AM EDT	0	0
Apr 26, 8:20 AM EDT	0	0

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

Playback Issues (33%)
Buffering (23%)
Crashing (21%)
Sign in (19%)
Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
London	Buffering	2 hours ago
Northborough	Sign in	1 day ago
Mexico City	Sign in	1 day ago
Fort Collins	Crashing	1 day ago
Dallas	Video Quality	1 day ago
Pearl River	Playback Issues	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

nobody (@AnimeNlgga) reported 13 seconds ago
Playoff tip offs when everyone got work in the morning: 11:00pm ET Playoff tip offs on the weekend when we can actually afford to stay up: 8:30pm ET Fix this @NBA @PrimeVideo @peacock
ATLHawksAgendaPusher (@HarrysHairyOne) reported 30 seconds ago
This Dirk/Nash/Griffin trio is incredible, too bad this @PrimeVideo set looks TERRIBLE @NBAonPrime #TrueToAtlanta #NBAonPrime
mark4u (@mrbcpa99) reported 7 minutes ago
@FrostyBias @PrimeVideo @nba. Worst broadcast ever. The visuals were bad. The announcers were bad. The halftime show was worse. Dirk is a HOF player not broadcaster
LA GLOIRE NUMIDE 🇩🇿 (@EpouseMoiPitier) reported 7 minutes ago
@PrimeVideo This season is so borring. And bad animation. Worst season.
ATM (@imjustnosy133) reported 9 minutes ago
@PrimeVideo please help!
betty jo (@harvickgirl_4) reported 13 minutes ago
It sucks watching it on my TV on @PrimeVideo just horrible buffering & sound going.. worst playoffs games I've ever tried to watch #HorribleNBAonPrime
Ed from Watertown (@OldSchool_EZ) reported 16 minutes ago
Hey @PrimeVideo have these announcers ever called an @NBA game before? Awful.
Sasha Blouse (@Sasha_BIouse) reported 18 minutes ago
@PrimeVideo I already subscribed to monthly prime, already paid, but there is an error saying there was trouble signing me up for prime. Until now I am still unable to watch with prime despite already paying for it. Please help
Dr.Meecrob (@DrMeecrob) reported 18 minutes ago
@PrimeVideo has the worst announcers for game 3 of the Celtics 😵‍💫
Walter Rozanski (@RozanskiWalter) reported 19 minutes ago
@PrimeVideo the announcers for this sixers game are absolutely ******* terrible. Can the choke on the Celtics **** anymore?
𝑂𝑛𝑑𝑟𝑎 (@novacisko) reported 19 minutes ago
@PrimeVideo I have to delete my account on Prime Video. This page is no longer work. I can't log in, I can't reset password, I can't pay subscription, because an unknown error. No support, nothing work, sorry guys
vanshika arora (@AroraVanshikaa7) reported 22 minutes ago
@LGIndia @PrimeVideo Shameful service by @LGIndia. My AC is not working for 1 month and even after complaint #RNP260419019812, no real help has been provided. No technician, no repair, only delay and false closure attempts by asking for Happiness Code. Worst company experience. Fix this NOW.
Retro Game Geeks (@RetroGameGeeks) reported 22 minutes ago
@amazon @PrimeVideo You have failed to send me a replacement item and are refusing to help refund the faulty item. I am about to contact the police and my bank to report theft and fraud. I suggest someone from the UK contact me before I start legal action against you. @AmazonHelp
D.D.K (@TreySmith80) reported 23 minutes ago
@NBAonPrime @Candace_Parker @PrimeVideo She is the absolute worst
ccmbr (@Karwendell) reported 23 minutes ago
@NBAonPrime @PrimeVideo Houston, we have a problem...
Fanify (@Fanify1) reported 25 minutes ago
Hey @PrimeVideo, fix it so I can watch games as easily as I can watch them when I dvr them or I'm gone. This experience sucks dog ****.
BeRealSoon (@BeReal2025) reported 27 minutes ago
@NBAonNBC Honestly your @peacock streaming service is the worst of all time, just a colossal pain in the ***, the ads, the jumping to live. I will cancel ASAP and if for no other reason because of being held hostage and forced to pay. @PrimeVideo is much better. And I've already canceled
Arnie Ramirez (@arnieponceplace) reported 33 minutes ago
@PrimeVideo the Lakers Rockets broadcast looks terrible… blurry and the players look like ghosts. Bad. I want a refund.
Nate 🇺🇸 (@alwayssbased) reported 39 minutes ago
Good god the steam on @PrimeVideo is awful today
Dan McDermott (@danielpmcdermot) reported 43 minutes ago
@travishb @PrimeVideo I actually quit cable years ago over a glitch. My box rebooted during the SUPERBOWL and it took minutes to come back on. I was so pissed.
Marc (@MarcMillerr) reported 44 minutes ago
@PrimeVideo Fix the Sixers Celtics game!!!!
Michael Bausha (@mb603) reported 45 minutes ago
This @PrimeVideo basketball broadcast for Celtics and Sixers is terrible. If I had to listen to these guys for 82 games oh boy!! #primevideo #dobetter
Jasmine Patrice (@Shesahoopsgirly) reported 50 minutes ago
@PrimeVideo basketball fans absolutely fkn HATE hearing the basketball net swish or brick before it’s even left the players hands! FIX IT! #nbaplayoffs
carla ⁴⁴ (@awndaddy) reported 51 minutes ago
@AmazonMGMStudio @PrimeVideo And I’m supposed to go back to work? Oh ok
👑BadGuy👑 (@BadGuy_Zim) reported 53 minutes ago
Why is the audio for the #NFLDraft on @PrimeVideo so terrible? Billion dollar company and we cant get a good production.
Pete (@BetOnPete) reported 53 minutes ago
@PrimeVideo I’m trying to watch the Celtics and it’s not working. It’s kinda a big game you dolts! #Error5051
Shreya Verma (@ShreyaVerm93821) reported 55 minutes ago
@PrimeVideo Accidentally subscribed on Prime Video while trying to access Anime Times. Haven’t watched anything, but I’m unable to cancel or get a refund. It’s also asking for additional payment. Please help me cancel this subscription and process a refund ASAP.
Sanna865 (@sanna865) reported 56 minutes ago
Did something go wrong with the new season of The Devil's Hour because why is it not out yet and why is there no trailer or date or anything?? The promotion for it is terrible. @PrimeVideo
mark (@mdc2363) reported 58 minutes ago
These @PrimeVideo @NBA announcers for the Sixers game are hilariously terrible
Harry (@whodude123) reported 58 minutes ago
@PrimeVideo I was supposed to get to watch four NBA games tonight. I got to watch one. Who decides these get turned off? That’s not what I’m paying for. I watched the Lakers beat Houston. The audio was so terrible I had to just mute it. Absolutely terrible. I’m not recommending you guys to anybody.