Amazon Prime Video

Is Amazon Prime Video down?

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 11/27/2025 19:50

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Buffering (28%)

    Buffering (28%)

  2. Sign in (28%)

    Sign in (28%)

  3. Playback Issues (25%)

    Playback Issues (25%)

  4. Crashing (17%)

    Crashing (17%)

  5. Video Quality (2%)

    Video Quality (2%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesMankato Buffering
United StatesWest Des Moines Playback Issues
United StatesEdmond Sign in
SpainVallromanes Crashing
United StatesLititz Buffering
MexicoCancún Sign in
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • sergiowrites Sergio Pereira (@sergiowrites) reported

    @SteveMay_UK @PrimeVideo Maybe you'll get Air Frying 2 America instead. Sorry, I couldn't help myself.

  • Dog141P PDog141 (@Dog141P) reported

    @PrimeVideo please could I have support - I can watch on phone but not on Amazon fire stick - please could you help

  • katiele69932967 katie leahy (@katiele69932967) reported

    @PrimeVideo your search option for movies and tv shows is truly abysmal, really sorry to have to bring this to your attention but it is honestly terrible please do mend this. Lots of love

  • _brittanyv Brittany Van Horne (@_brittanyv) reported

    @MarkAgee It absolutely kills me that we will never get a proper ending 😔 ...unless? @PrimeVideo fix it please

  • WrestlingDalton Dalton™ (@WrestlingDalton) reported

    @LetKalleLift Sucks! I tried the different seasons and it’s for sure not working. Ugh hey @PrimeVideo what’s the deal?!?

  • snicestnoshes NorthStocks (@snicestnoshes) reported

    @AmazonUK @PrimeVideo I am trying to cancel my membership but the end membership button is not working.

  • GusPolinski2 Gus Polinski (@GusPolinski2) reported

    @theFLICKpick @PrimeVideo Weird. Prime is the only one I don't have issues with

  • BetaBiden ARIANTOR 🖤 (@BetaBiden) reported

    @AmazonHelp @PrimeVideo i need help figuring out why the amazon prime app on my smart tv has suddenly stopped working? the tv is a vizio E43-C2 i purchased in 2015

  • LiamLimeGames Liam 😷 (@LiamLimeGames) reported

    Oh my god, the desktop web version of @PrimeVideo is ACTUALLY GOOD. It took literally 2 minutes to find something I wanted to watch. Fix the goddamn mobile and TV apps, because clearly you know how to do it well!

  • aginvisuals Nathan Agin (@aginvisuals) reported

    Hey @PrimeVideo, you guys need a better support team system for Prime Video Direct filmmakers. The current system is horrible. If you reject episodes after a massive delay, you should have your support team detail WHY it gets rejected. It’s impossible to guess what to fix.

  • baddogz JP 🏳️‍🌈🇬🇧🇪🇺🇩🇪 (@baddogz) reported

    @DOPreston @PrimeVideo Didn't even think to look! Hopefully less issues for the Georgia match.

  • Scepterian Jeff Scepter (@Scepterian) reported from Frisco, Texas

    @HeyahNew @PrimeVideo Got some with work late but here now!

  • bencm305 Ben Martin (@bencm305) reported

    @TomDye10 @SkySports @PrimeVideo Game last week on amazon was good i thought, not aure what the issue is this time

  • Scott_Arthur Scott Arthur (@Scott_Arthur) reported

    Hi @PrimeVideo, your picture quality for #ENGvIRE is pretty terrible. Please can you leave rugby union in the hands of @BBCSport. Cheers. X

  • Heavencyent Patrica McKenzie (@Heavencyent) reported

    @PrimeVideo I spoke with a representative about CBS All Access who was SUPPOSED to help me but she canceled my service without giving the full refund promised. I need help please.

  • SA_MovieCritic Rudy's Movie Reviews (@SA_MovieCritic) reported from San Antonio, Texas

    @theFLICKpick @PrimeVideo I've never had a problem with Prime Video. 🤔

  • InsideOut70 Essie (@InsideOut70) reported

    @EnglandRugby @PrimeVideo I cannot watch this match because the quality is so poor. The same happened last week. Please help.

  • jamessm90283237 james smith (@jamessm90283237) reported

    @amazon @PrimeVideo If the merchant services agreement is null and void can AMZN ask for fees it paid to BAMS be paid back by BOA if BOA signed the merchant services agreement? If AMZN’s client data was not safe are there regulatory issues? #AMZN #BAC #FISV

  • Zedvictor4 John Tully (@Zedvictor4) reported

    @PrimeVideo watching England v Ireland rugby international, have to say the image quality is not as good as I would expect.

  • trusser45 peter truscott (@trusser45) reported

    @PrimeVideo or @Channel4 for the rugby? Better picture quality on 4 but Amazon have got the one and only @davidflatman #decisions

  • GloryCharm20 Charm 🦋 (@GloryCharm20) reported

    Finally have a break and I really wanted to watch #ThePack on @PrimeVideo but keep getting an annoying error message 😩 #AmazonPrimeVideo

  • Megzies27 megan #blm (@Megzies27) reported

    If you want some quality entertainment, you should definitely watch The Pack on Amazon prime @PrimeVideo #ThePackTV

  • strange_cinejp Johnny Strangelove (@strange_cinejp) reported

    @PrimeVideo , why Small Axe doesn't be available in @PrimeVideoLat and @PrimeVideoBR ? Distribution's issue?

  • divirj04 Divir Jain (@divirj04) reported

    Can anyone help me with what value @CWhitakerSport is adding on the @PrimeVideo coverage of #Atpfinals ?

  • Blashford Graham Shaw (@Blashford) reported

    @PrimeVideo Is there a problem with the feed - regularly now only seeing a quarter of the action

  • TomDye10 Tom Dye (@TomDye10) reported

    PLEASE get the rugby back on @SkySports for good pictures. @PrimeVideo quality is rubbish! 🤬

  • Heavencyent Patrica McKenzie (@Heavencyent) reported

    @PrimeVideo please help me.

  • auld_jethart Callant (@auld_jethart) reported

    Don’t know who to blame for poor watching experience of Nations Rugby @PrimeVideo technical difficulties or my long standing issues with shocking broadband performance from @bt_uk

  • Cirrostratus200 First lady of Nowhere (@Cirrostratus200) reported

    @amazon @PrimeVideo Hi Amazon, why u don't increase the wage in this pandemic!!! you ask people to work from 6am to 6pm and give them just half an hour paid break!!!! is that fair??? is that fair??? you want people to work as slave!!!! it is not fair!!

  • jamessm90283237 james smith (@jamessm90283237) reported

    @amazon @PrimeVideo Do those regulatory issues affect AMZN’s share price? Does this affect BOA’s share price if the merchant clients of BAMS can ask for their fees back from BOA because BOA also signed these agreements? #AMZN #BAC #FISV