Amazon Prime Video status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

• Playback Issues (34%)
• Buffering (31%)
• Sign in (16%)
• Crashing (16%)
• Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Township of Evan	Playback Issues	19 hours ago
Amiens	Playback Issues	3 days ago
Gaithersburg	Playback Issues	4 days ago
Veracruz	Sign in	4 days ago
Sète	Crashing	5 days ago
DeWitt	Buffering	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Omega (@omegaV_R) reported 1 minute ago

  @PrimeVideo writing this while you waste @ProcterGamble ad spend on me. Video is loosing subtitles and now audio too minutes before the ads come in, can you please fix your stupid app.

• 
  Mark Dorney (@Musashi1596) reported 2 minutes ago

  Rewatched Jeepers Creepers on @PrimeVideo and the subtitles call protagonist Darry about 8 different names. Have to assume it’s very low quality AI transcription. Poor show.

• 
  Suze (@getrhythm195) reported 9 minutes ago

  @PrimeVideo How does she get hired as an actor, worst acting ever

• 
  Rahul Raj (@raj0687) reported 9 minutes ago

  @PrimeVideo I changed my mobile handset and got subscription before changing my phone. But not able to watch prime series as I already have subscription of it. Please help.

• 
  Gcfan1987 ♊ (@Gcfan1987) reported 12 minutes ago

  @PrimeVideo Why does the player not work properly? I turn it landscape mode, video starts at the beginning. I put it Picture in picture mode, skips back to the start. Before I paid for ad free service, ads play constantly. If I fastward, an ad plays.

• 
  ami ☆ (@dudcentral) reported 14 minutes ago

  @sherronemooremd @PrimeVideo I am poc. And I do think it’s a problem that needs to be called out cause it’s obviously a pattern here. Prime has made so many ya shows and movies these past years where the diversity has been almost non existent. Why tf should we just accept that **** every time ??

• 
  Suman Mishra (@SumanMishra_) reported 15 minutes ago

  @being_human_45 @PrimeVideo Did I raise point about ACE selection process ?? Woh to hai hi rigged with that fake CODE matching ! But THAT doesn’t look like ANY PATTERN and most importantly HOST shud hv been present during KNOCK-OUTS Kyunki woh hi penalties CUT karta hai aise mein when rule is broken !

• 
  DoomSlayer 🔥💫 #SaveStargate (@mehdi07680662) reported 16 minutes ago

  @Stargate_SG14 @PrimeVideo The worst 🥲

• 
  AYMEL (@AYMEL69) reported 21 minutes ago

  @Hero_OfThe_Day @PrimeVideo have the worst broadcast teams.

• 
  Joseph Pinto (@JosephPinto1) reported 22 minutes ago

  @PrimeVideo The silence is LOUD on the cancellation of star gate. Just fix it. #savestargate

• 
  The Movie Simp (@SimpMovies) reported 22 minutes ago

  @DiscussingFilm What @PrimeVideo @amazon did to Ryan Hurst is awful.

• 
  James Noyes (@_No_Yes) reported 27 minutes ago

  @PrimeVideo you need to figure out how to turn off your automated decision making on my accounts. Amazon does not make shopping decisions for me and should not be making shopping decisions for me. Better fix this quick

• 
  Amazon Help (@AmazonHelp) reported 28 minutes ago

  @Harry28719790 @PrimeVideo @Harry28719790 Hi there! We must offer our sincerest apologies. We don't provide support in Greek, and we're unsure what the screenshot you shared says. Could you perhaps let us know the exact wording of the error, so we can better assist? -Sara

• 
  ayex (@ayex1111) reported 29 minutes ago

  @PrimeVideo **** her worst actress to ever exist

• 
  Marvel / DC and other cinematic Movies (@MIkukute57365) reported 30 minutes ago

  @PrimeVideo I smell trouble 😡😡😡

• 
  Mack (@thatMuppetman) reported 34 minutes ago

  Hey @PrimeVideo @hayu why is ONLY part 3 of The Real Housewives of Beverly Hills season 12 reunion not available ... FIX THIS I NEED TO FINISH IT.

• 
  Gaseous (@Gaseoustb1331) reported 35 minutes ago

  @PrimeVideo @PrimeVideo Batman S2E2 never loads up but I can easily stream every lame reality TV sitcom no problem at all?

• 
  LatherRinseRepeat_MMA🇵🇷🥋 (@MMA_Giancarlo) reported 36 minutes ago

  @ONEChampionship @PrimeVideo Ugh, that was a work of art. Even after Nong O was hurting Carrillo's leg, Carrillo still destroyed him.

• 
  Seems Like No One (@SeemsLikeNoOne) reported 42 minutes ago

  @Jamie26559164 @AmazonMGMStudio @PrimeVideo $ave $targate from the idiots who hid this reply to another one of their posts announcing more terrible content that no one wants instead of producing what it's [former] customers are asking for!

• 
  Jeff Pappone 🇨🇦 (@jpappone) reported 44 minutes ago

  .@PrimeVideo the sound on Professor T season 5 starting with episode 3 does not work properly. @masterpiecepbs

• 
  AYMEL (@AYMEL69) reported 46 minutes ago

  @PrimeVideo has the WORST broadcast teams for their @wnba games. EMBARRASSING MUMBO JUMBO.

• 
  Caroline Cain (@gingersgotgrace) reported 47 minutes ago

  @amazon @PrimeVideo Professor T season 5 episode 3 and 4. You can not hear any dialogue. Music yes. But no audio when the characters are talking. I’m watching on the masterpiece app through prime video. Please help! @AmazonHelp

• 
  diva down era (@formybaela) reported 47 minutes ago

  @Tempowrario @PrimeVideo Literal non-issue…she has nothing to resolve

• 
  Vishant sugand (@Vishant_) reported 48 minutes ago

  @amazonIN @PrimeVideo dnt knw whether your apps are getting better or worst after every update & then no way to complain also

• 
  Prabhakaran Bhardwaj (@PrabhakaranBha2) reported 48 minutes ago

  @amazon @amazonIN @PrimeVideo My Fire Stick TV Remote is not working and I am unable to call the Customer Care Number. It is still in the warranty. I have tried numerous methods, restarting, reconnecting it manually, doesn't working, plz help. #Amazon #AmazonFireStick

• 
  Raaj Varma 🇮🇳 (@theraajvarma) reported 52 minutes ago

  @PrimeVideo hello, I am not able to login in d prime video slate account. Need help

• 
  Avinasha Sharma (@AvinashaSharma) reported 53 minutes ago

  Just wondering, why doesn't @netflix and @PrimeVideo sell commercial or hospitality subscriptions? Today almost all hotels have smart TVs with these apps without login. This could be a great opportunity. #Netflix #PrimeVideo

• 
  Save Stargate (@SaveStargate198) reported 53 minutes ago

  @PrimeVideo Having trouble with my subscription - how can I get help please?

• 
  TennisMamba (@TennisMamba) reported 58 minutes ago

  @pavyg @PrimeVideo If I wasn’t going to be at the Cincy Open, I’d be taking the day off work for this!

• 
  Ron (@ronshim32) reported 60 minutes ago

  @PrimeVideo your video feed or picture quality again is crap for the WNBA game. Embarrassing. Please don’t broadcast anymore games because you can’t. Let the other networks do it