Amazon Prime Video status: streaming issues and outage reports
Some problems detected
Users are reporting problems related to: playback issues, buffering and crashing.
Full Outage Map
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Problems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 13: Problems at Amazon Prime Video
Amazon Prime Video is having issues since 12:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
- Playback Issues (34%)
- Buffering (24%)
- Crashing (20%)
- Sign in (18%)
- Video Quality (4%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Murrieta
|
Crashing | 4 hours ago |
|
Burnsville
|
Playback Issues | 14 hours ago |
|
Madison
|
Playback Issues | 19 hours ago |
|
Liverpool
|
Crashing | 20 hours ago |
|
Cheboygan
|
Playback Issues | 1 day ago |
|
Shawnee
|
Crashing | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Kayson Truelove (@true18678) reported@realsjokz @LifeIsAFilmFest Tell that to @PrimeVideo to change the ******* image if you have a problem. People don’t know what that scene is. All they know that it’s Sydney Prescott holding a gun. You’re the one who’s spoiling it. Don’t reply, today’s not my day.
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anish tandon (@anishtandon) reported@amazonIN @PrimeVideo @airtelindia I have a 1-year Airtel Xstream membership with my landline plan, but no movies are showing under included content—everything appears unavailable or paid. Please check my account and resolve this issue at the earliest.05624301018
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David Svendsen (@DavidSvendsen) reportedThis is @PrimeVideo is admitting that their ads platform doesn't work. If they did, this scam to push people into ad-free would not be necessary. Advertisers saw the lousy ROI and pulled out. It's why most of the ads now are just for other Prime Video shows.
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Aurelius☣️ (@eleniyanjb) reported@PrimeVideo I can’t access my account for weird reasons. Kindly fix up.
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Thiago de Lemes 🇪🇪🇧🇷🇪🇪 (@ThiagodeLemes) reported@PrimeVideo The actor David is terrible
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John Thuo (@JohnThuoNgugi) reported@PrimeVideo Please Prime, you have deducted me twice in a month for subscriptions.first in March 18th 2026 and now 2nd April 2026. Please refund today's deduction. Its hard to raise issues on your application. Thanks
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Road-2-100K (@100k_Grind) reported@PrimeVideo fix the LAKERS GAME!! No score on the game !!!
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Jay (@November33rd) reported@JamieKennedy @PrimeVideo This is terrible
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EGC (@EGCIV) reported@PrimeVideo your stream is terrible.
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Hari om Shukla (@HariomShuk34751) reported@PrimeVideo Ihave purchased annual plan for ad Free content, but still it's shown the ads worst experience with prime ,this is my first and last time to spend money on prime.
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Michael Scott (@MichaelScottDM0) reportedAmazon Prime Video is genuinely the worst OTT experience money can buy right now. Paid subscription. Full ads. One episode per week. I am not joking. You are paying them and they are still making you watch ads and then making you wait seven days for the next episode like it is 2009 television. Netflix figured this out years ago. Drop everything. Let people binge. Let the internet explode. That is how you win. The only reason Prime Video still exists in India is The Boys. That is it. One show. Holding an entire platform hostage. The day The Boys ends Prime Video loses half its subscribers overnight and they fully deserve it. #PrimeVideo #TheBoys #OTT
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GenXr (@FeralGenXr) reported@PaulyShore @Tubi @PrimeVideo How was tucci to work with? He looks like he would be a nightmare to work with like a tight *** but it’s probably the opposite lol
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Shikhar (@shekhu04) reported@the_rishji @PrimeVideo Amazon has the worst user experience tbh
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Timothy Norman (@Timothy01775634) reported@PrimeVideo He won’t fix the woke nature of your series.
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Nate 🇺🇸 (@alwayssbased) reportedGood god the steam on @PrimeVideo is awful today
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Mahesh Desai (@demahesh1) reported@PrimeVideo @amazon Worst customer service for prime membership
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Zachs Vintage Cards (@zachs_vintage) reported@PrimeVideo @NBATV I don't know how you can not have something so basic as team recording. I want all games of the same team added to my watch list so I don't have to search for them on a daily basis. Hope YouTube TV gets the license next year as Prime has been awful.
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Antonio C. R. Murray = OkashiraStyle (@Haipa_Sonikku) reportedNetflix is the worst thing that's happened to Japanese animation. "Binge" ain't never it at all. Real time engagement will always and forever be the proven. Nearly killed Ghost In The Shell via S.A.C. 2045 and now IP has to be on @PrimeVideo to rehab entire IP.
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Michael Reischman (@Majkl1976) reported@PrimeVideo I'm stuck in a loop. I need help. I opened a new account today, but something happened while I was entering my billing info and now my account is on hold.
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Antonio C. R. Murray = OkashiraStyle (@Haipa_Sonikku) reportedNetflix is the worst thing that's happened to Japanese animation. "Binge" ain't never it at all. Real time engagement will always and forever be the proven. Nearly killed Ghost In The Shell via S.A.C. 2045 and now New GITS July 2026 has to be on @PrimeVideo to rehab entire IP.
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Absolute Joey (@Joefanatic23) reportedYO @PrimeVideo FIX YOUR DAMN APP , i'm trying to watch basketball
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John M. M. Blake (@johnmmblake) reported@PrimeVideo coverage of the Masters is not streaming per scheduled. Please kick the hamster cage and make it work. @TheMasters
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Wes Ham United ⚒️🫧 (@CouchPotatoUK) reported@PrimeVideo It was terrible... Super terrible
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Kadaverous Tony (@trafridrod) reported@FrMiller @PrimeVideo For real, ruffalo is the worst
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timothy forsman (@TimothyForsman) reported@PrimeVideo why do netflix and prime have all of these shows with gay and trans characters? It’s gotten ridiculous. I think they just do it to have us argue and get distracted from real problems that exist
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scott bonar (@scottbonar5) reported@PrimeVideo wake up the person in the studio and hit the video button to broadcast the masters terrible start to this
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BigDaddyMac (@kei3969) reported@PrimeVideo That’s some nasty work using a car for wackamole!
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Andi Caulton (@AndiCaulton) reportedJon Champion as main commentator on @PrimeVideo #ChampionsLeague is just terrible. Talk about what’s actually happening!! 95% of the time he’s just saying players surnames. Not a hint of passion or excitement about anything happening.
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PV (@Pruthvivallabha) reported@AmazonMGMStudio @PrimeVideo Well my @sony bravia crashed & wouldn't play the video on multiple restarts iam struck at Ads. Not the first time. Seems like have to wait a day or two until your servers can load 4k version without lag
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Comment Etiquette (@commentiquette) reported@JamieKennedy @primevideo Bro this is the worst ad I've ever seen for anything. You could have posted ******* and a link to the amazon page and more people would click on it. And then they'd realize you're selling each episode for a dollar and **** off. That's the real thing that offends me in all of this. You’re charging a dollar per episode for JAIME KENNEDY?? Dude no one wants to pay a dollar an episode for Jaime Kennedy. Jaime Kennedy should be free. A dollar per episode what do you think we’re ******* stupid? How dare you. You gotta do better than this if you think you deserve my dollar. Here lemme show you something about advertising [AD BREAK] Yeah you see that's how you advertise, Jamie Kennedy you ****** baby killing atheist ******. And I still can't believe you called Erica Kirk a bad mom. Shame on you.