Amazon Prime Video

Is Amazon Prime Video down?

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 02/13/2026 11:05

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Buffering (29%)

    Buffering (29%)

  2. Sign in (24%)

    Sign in (24%)

  3. Crashing (24%)

    Crashing (24%)

  4. Playback Issues (21%)

    Playback Issues (21%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesColumbia Crashing
United StatesCincinnati Sign in
MexicoCuautla Sign in
United StatesBerkeley Crashing
JapanTokyo Buffering
United StatesSaratoga Springs Playback Issues
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • wlwmultifan cami 💛❤️ (@wlwmultifan) reported

    @thewildsonprime @EW @PrimeVideo is this the official release time? pls help

  • IamPravallika Pravallika Narra (@IamPravallika) reported

    @SagarPrabhas141 @PrimeVideo Worst

  • ThatMasonBoiii No Context Pingu (@ThatMasonBoiii) reported

    @drjonty @netflix @PrimeVideo I’ve had really low quality picture on Netflix for a while now. Not bad on a tv, laptop drops even on hd

  • yogirlayana Ayana Spikes (@yogirlayana) reported

    @PrimeVideo @kirstendunst @TobeyMaguire Anyone Needs a Quality Logo done?

  • miemuna639 booboo (@miemuna639) reported

    @AmazonHelp @amazon @PrimeVideo I have a problem renewing my prime subscription. I called my bank RBS and They explained with new law yourselves would need to authenticate this. This has been going on for over a week and your customer service will not help!

  • kfe1947 Kat_1947 (@kfe1947) reported

    @DEADLINE @PrimeVideo Boring…. Are these shows less costly than quality films and productions. Reality tv is so common anymore.

  • neil_roberts_ Neil (@neil_roberts_) reported from Cardiff, Wales

    Please @PrimeVideo the commentators for the Madrid Masters are so awful I can’t cope 🥹🔫

  • nirmalmotwani Nirmal motwani (@nirmalmotwani) reported

    i have a valid plan of @JioFiberVoice but unable to login @PrimeVideo pls help @JioCare

  • Nasirnbe0021 nasir NBE (@Nasirnbe0021) reported

    @PrimeVideo @heidiklum @TimGunn I need $50 for build nft and sell Can you help me?

  • anglish15 Andy English (@anglish15) reported

    @drjonty @netflix @PrimeVideo I find the exact opposite. My Netflix is glitchy AF and Prime, as ****** to navigate as it is, is relatively glitch free.

  • miss_shiko shix_wanjiku🇰🇪 (@miss_shiko) reported

    @PrimeVideo i recently registered to be an account with prime video and followed the necessary steps required till the end but now i cannot be able to sign in to watch anything. Kindly sort this issue. Thanks

  • nextgensgamer CP: GoTG (@nextgensgamer) reported

    @PrimeVideo @Camila_Cabello Movie flopped bc you tried to appease a crowd. Good work kids!

  • CHADMURPHY73 CHAD MURPHY (@CHADMURPHY73) reported

    @PrimeVideo @TheRock I have a friend who use to work for the rock

  • jagatjoon12 Review Junkie (@jagatjoon12) reported

    Which OTT platform provides worst content? VOTE & RT if you can 🙏 #Netflix #PrimeVideo #DisneyPlusHotstar

  • bevng1971 bev ng ( 베브엔 ) (@bevng1971) reported

    @PrimeVideo hey prime, did u know that when u add a series, it should be full & NOT HAVE MISSING EPISODES? My husband has to go online & search SOME MISSING EPISODES of shows like BOSCH. How does yr programming department work? Hello, we're PAYING CUSTOMERS, its NOT FREE yeah! 😠

  • eggymcfc96 eggymcfc96 (@eggymcfc96) reported

    @PrimeVideo I have a problem who can help?

  • planetjadmani kayla ミ☆ (@planetjadmani) reported

    @thewildsonprime @PrimeVideo you knew to wait til i got off work

  • arbutuspointBC Zev Ben Meir זאב בן מאייר (@arbutuspointBC) reported

    @RachelMiniK @PrimeVideo @hbomax One of two reasons most likely. Unconscious bias against Jews or Jews who work there being uncomfortable highlighting Jewish stuff

  • arizona_bhoy Joesoap (@arizona_bhoy) reported

    @PrimeVideo The stream quality from the @MutuaMadridOpen is awful. Hope you can fix it.

  • Kyberian Bonnie Patterson (@Kyberian) reported

    @RubiconFilmsUK @PrimeVideo The very SECOND I knock off work, I am buying and watching this. More George Popov just cannot be wrong.

  • amita_al73 Amita Limaye (@amita_al73) reported from Arun Arekar -residence, State of Gujarāt

    I never face this problem with @PrimeVideo and @DisneyPlusHS !!! @netflix already to you are down with subscribers.. and this does not help!!

  • KelVarnsenVanD Kel Varnsen (@KelVarnsenVanD) reported from Glen Burnie, Maryland

    Any Amazon Prime people having problems with the video feed of the @Mets game? @PrimeVideo @amazon

  • soniarowan3 sonia rowan (@soniarowan3) reported

    @PrimeVideo @Camila_Cabello terrible they should have done better

  • phyxphylm phyxphylm (@phyxphylm) reported

    @PrimeVideo @AmazonHelp When are you going to fix your broken HDR on random shows and movies? Most notably, your current showcase @OuterRangePrime

  • AusMossy John Moss (Mossy) (@AusMossy) reported

    You have to wonder about the incompetence at @amazon . I have contacted @AmazonAustralia and @PrimeVideo about gift cards I was promised for reviewing an awful TV show of theirs. Each of them gave me different contact details for the US arm, neither works.

  • Silvan53032708 samir (@Silvan53032708) reported

    @nicolerichie @MakingtheCutTV @PrimeVideo Hi all, I have a child that he needs heart surgery, I can't handle this problem alone, if it's possible to help, the TRC wallet address i wrote below, even a little bit help for us is big hope. Tron address TVz8B8m6GZD5y2MaA4t2Mar52BJVsMWUPD Thank you so much 🙏

  • RHT_Stephen Stephen - Call 116 123 for Samaritans (@RHT_Stephen) reported

    @drjonty @netflix @PrimeVideo I find if you scroll too far down with prime it becomes incredibly slow & unresponsive, whereas Netflix you could scroll for hours and it would be fine. The only issue with Netflix is you be scrolling for hours as you’ve watched all the good stuff and all that’s left is dross

  • marc_lepage Marc Lepage (@marc_lepage) reported

    @PrimeVideo Problem with Dances With Wolves: the info says it is 235m (the extended version, almost 4 hrs) but it's only the 3 hr (theatrical version) when you play it. :-(

  • Bufferb2012 2012 (@Bufferb2012) reported

    The sound quality is terrible @PrimeVideo #mmopen u can barely hear the ball being struck compared 2 the commentary.

  • SMedal6 SpanMedal6 (@SMedal6) reported

    @TheWheelOfTime @PrimeVideo been reading the first book again... Holy **** this show is bad. Shame you all for making something so awful.