Amazon Prime Video status: streaming issues and outage reports

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
May 9, 4:40 PM EDT	0	0
May 9, 5:00 PM EDT	0	0
May 9, 5:20 PM EDT	0	0
May 9, 5:40 PM EDT	0	0
May 9, 6:00 PM EDT	0	0
May 9, 6:20 PM EDT	0	0
May 9, 6:40 PM EDT	0	0
May 9, 7:00 PM EDT	0	0
May 9, 7:20 PM EDT	0	0
May 9, 7:40 PM EDT	0	0
May 9, 8:00 PM EDT	0	0
May 9, 8:20 PM EDT	0	0
May 9, 8:40 PM EDT	0	0
May 9, 9:00 PM EDT	0	0
May 9, 9:20 PM EDT	0	0
May 9, 9:40 PM EDT	0	0
May 9, 10:00 PM EDT	0	0
May 9, 10:20 PM EDT	0	0
May 9, 10:40 PM EDT	0	0
May 9, 11:00 PM EDT	0	0
May 9, 11:20 PM EDT	0	0
May 9, 11:40 PM EDT	0	0
May 10, 12:00 AM EDT	0	0
May 10, 12:20 AM EDT	0	0
May 10, 12:40 AM EDT	0	0
May 10, 1:00 AM EDT	0	0
May 10, 1:20 AM EDT	0	0
May 10, 1:40 AM EDT	0	0
May 10, 2:00 AM EDT	0	0
May 10, 2:20 AM EDT	0	0
May 10, 2:40 AM EDT	0	0
May 10, 3:00 AM EDT	0	0
May 10, 3:20 AM EDT	0	0
May 10, 3:40 AM EDT	0	0
May 10, 4:00 AM EDT	0	0
May 10, 4:20 AM EDT	0	0
May 10, 4:40 AM EDT	0	0
May 10, 5:00 AM EDT	0	0
May 10, 5:20 AM EDT	0	0
May 10, 5:40 AM EDT	0	0
May 10, 6:00 AM EDT	0	0
May 10, 6:20 AM EDT	0	0
May 10, 6:40 AM EDT	0	0
May 10, 7:00 AM EDT	0	0
May 10, 7:20 AM EDT	0	0
May 10, 7:40 AM EDT	0	0
May 10, 8:00 AM EDT	0	0
May 10, 8:20 AM EDT	0	0
May 10, 8:40 AM EDT	0	0
May 10, 9:00 AM EDT	0	0
May 10, 9:20 AM EDT	0	0
May 10, 9:40 AM EDT	0	0
May 10, 10:00 AM EDT	0	0
May 10, 10:20 AM EDT	0	0
May 10, 10:40 AM EDT	0	0
May 10, 11:00 AM EDT	0	0
May 10, 11:20 AM EDT	0	0
May 10, 11:40 AM EDT	0	0
May 10, 12:00 PM EDT	0	0
May 10, 12:20 PM EDT	0	0
May 10, 12:40 PM EDT	0	0
May 10, 1:00 PM EDT	0	0
May 10, 1:20 PM EDT	0	0
May 10, 1:40 PM EDT	0	0
May 10, 2:00 PM EDT	0	0
May 10, 2:20 PM EDT	0	0
May 10, 2:40 PM EDT	0	0
May 10, 3:00 PM EDT	0	0
May 10, 3:20 PM EDT	0	0
May 10, 3:40 PM EDT	0	0
May 10, 4:00 PM EDT	0	0
May 10, 4:20 PM EDT	0	0
May 10, 4:40 PM EDT	0	0

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

Playback Issues (34%)
Buffering (23%)
Crashing (21%)
Sign in (18%)
Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Knoxville	Playback Issues	30 minutes ago
De Panne	Playback Issues	2 hours ago
Palm Coast	Video Quality	6 hours ago
Wrocław	Buffering	9 hours ago
Adelaide	Buffering	15 hours ago
La Vergne	Crashing	18 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

BixbyBill (@BixbyBillx) reported 4 minutes ago
@PrimeVideo Good. Such a disgusting awful show. Just vile
soph🍋 (@peakylouisss) reported 4 minutes ago
@PrimeVideo @ZoeKravitz using my policeman is crazy work…
OKC ARE TERRORISTS (@ChefDozy) reported 5 minutes ago
@NBAonPrime @PrimeVideo Fix your ******* website wtf
Susovan (@sus_ovan) reported 8 minutes ago
@PrimeVideo @AmazonHelp @amazon What is the amount we have to pay to get at least a good enough ADD-FREE service for prime video? It is the worst service for content I have ever seen!
. (@maevemilley) reported 12 minutes ago
@fourmclren @PrimeVideo the fact that grrm openly hates the adaptation of his work but loved my lady jane like cmonnn
AnniesVision (@Annsviews) reported 14 minutes ago
@amazonnews @PrimeVideo WORST TV AD EVER..."MOMMY'S BOOB..." CLEAN IT UP AMAZON HEALTH AI!!!!!! ...NOT FUNNY...I DON'T WANT TO SEE HER BOOB NO ONE ELSE BUT PERVS DO EITHER!!!
Gabriel Ferreira (@GabrielFer17599) reported 15 minutes ago
@raftingzalmoxes To be successful, a documentary needs to break out of its bubble, go beyond the EUA and be shown in other countries. @PrimeVideo could help with this by acquiring the broadcasting rights in other countries, since not all places have access to the Peacock streaming service
ed (@chatblancz) reported 22 minutes ago
@therealKripke @TheBoysTV @PrimeVideo All this for you to give us a terrible season 4 and 5… what an absolute terrible season finale man
Devi💕 (@seauxdevine) reported 23 minutes ago
@PrimeVideo why won’t the sound on your NBA playoffs broadcast work???
Robert Wayne (@RWayne_68) reported 25 minutes ago
@CryptoAuhsoj @GavinVincent @PrimeVideo Someone keeps projecting their own mommy issues. You poor thing.
TheButter (@butterbarks) reported 26 minutes ago
@PrimeVideo is just terrible with these sports broadcasts. Choppy, pausing, fuzzy. Only service I ever have issues with
A M B E Z Y (@bezy_bby) reported 27 minutes ago
@PrimeVideo yall need to get **** together. Can’t watch the game because of your errors
Frankie (@BKFOB1) reported 32 minutes ago
@NBAonPrime @PrimeVideo Can you tell your terrible announcers to stop calling Mobley a "former Defensive Player of the Year"? He is the reigning Defensive Player of the Year. Not that hard to remember since he is the only one. #LetEmKnow
Saufke (@Saufke) reported 33 minutes ago
@PrimeVideo SUBTITLES IMPOSSIBLE TO DEACTIVATE when watching episode 6 in French. All languages work without. But in French, even with the option deactivated: the subtitles are there. Can you correct this? I refuse to see this episode with this task at the bottom.
maria zawacki (@MariaZawacki) reported 39 minutes ago
Fix your audio @PrimeVideo for wolves game.
Michael (@mikedeisenberg) reported 40 minutes ago
@PrimeVideo your nba service SUCKS! TERRIBLE. CONSTANTLY HAS BUGS AND REPLAY HAS MORE BUGS THAN A STREET MATRESS. I WISH YOUR SERVICE WOULD CRASH SO NBA WOULD NEVER LET YOU PLAY IT'S GAMES!
Eagles_Jackets25 (@Birdgang_Eagle) reported 41 minutes ago
@Hendrick9Team @PrimeVideo I thought we would get clipped on that last lap crash
HomeMey (@meeeyyy1) reported 43 minutes ago
@PrimeVideo hey friend im having issues with not seeing the orlando game live right now what do i do
JP (@xJPx82) reported 43 minutes ago
@alternate_agm @kingocho3 @PrimeVideo Edgy boy! You're both awful.
GeorgiaBoy431 (@GABoy431) reported 43 minutes ago
@TeamKFBfan8 @PrimeVideo @NASCAR Fox has to be part of the problem, their quality has consistently went down the last 10 years +
DrWoke (@Dr_Woke_) reported 44 minutes ago
@M0hawkMark @PrimeVideo You really think the problem is budget? You are dumb af
feanor (@f_curufinwe) reported 45 minutes ago
@PrimeVideo wtf is your problem what kind of crazy ******* did this censored!!!!
Digi Influenza (@DigiInfluenzaa) reported 46 minutes ago
No issue on cancelling #GenV, because S2 sucks. @PrimeVideo atleast renew #Wayne, that deserves S2.
Texaslove933 (@Michaelhumble93) reported 50 minutes ago
@PrimeVideo Terrible episode i mean it’s bad enough that all the episodes are released on Wednesdays I mean, come on seriously ? and only five seasons what a joke
Lucky Luciano (@NoMadDadKickz) reported 50 minutes ago
@PrimeVideo FIX THE DAMN STREAM
Bronze Age Baker (@BronzeAgeBaker) reported 52 minutes ago
@GabrielArc9413 @PrimeVideo Lmao it is a satire on completely imaginary “current events” and that’s what anyone has an issue with. You’re an absolute brain dead retarded monkey
Bruce Buckeye (@bigtimebuckeye3) reported 55 minutes ago
@Underdog His play was almost as bad as the dogshit quality @PrimeVideo broadcast the game in
b❤️‍🔥 (@heyitsbarnie) reported 59 minutes ago
@PrimeVideo PLEASE how do you get rid of the teen wolf movie?! let’s work on getting that back!
OM (@opinionmode) reported 59 minutes ago
@PrimeVideo Why ******** do you morons always start my show over when I click “continue to watch” and bam you restart me. Every ******* time tell baldy Jeff bazos get his test syringe out of his *** and fix this ****
KEITH ︻デ┳═ー (@essex_keith) reported 59 minutes ago
@PrimeVideo can I have some help please you've taken money out of my account