Is Amazon Prime Video down?
Some problems detected
Users are reporting problems related to: buffering, sign in and crashing.
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 22: Problems at Amazon Prime Video
Amazon Prime Video is having issues since 02:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Buffering (28%)
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Sign in (25%)
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Crashing (23%)
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Playback Issues (21%)
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Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Manning |
Buffering | |
 Colombes |
Crashing | |
 Brisbane |
Playback Issues | |
 Jerez de la Frontera |
Playback Issues | |
 Guwahati |
Playback Issues | |
| Turlock |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Emily
(@emilyyrahel) reported
.@PrimeVideo why does your live stream of the football game freeze and crash every time it’s in a commercial break trying to return to the game? Not great.
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DAVE👈🏼
(@DeathlikeGlobe) reported
@DustinTheShelf @PrimeVideo My quality isn’t great cause I haven’t seen you in a show/movie the other actors just 480p you’re 8K my guy
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Stranded on Third 🎄
(@AlwaysLGM) reported
@PrimeVideo football game hard to watch. Commentators terrible and looks choppy, as of running at slow frame rate.
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Your Old Drinkin' Buddy, JDobbs
(@jdobbsrosa) reported
@vail_raymer @PrimeVideo @Roku Yeah, I gave up and will just deal with it on my laptop and not be able to work with the game on. Now if I could just figure out how to mute this announce team.
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Robert D. Crumpler
(@Fake_Millennial) reported
from
Clark, New Jersey
What an awful experience watching @PrimeVideo. I’m watching the #SFvsAZ game on an @amazon device, right next to my router. Feels like I’m watching TV in the 90s. The picture hadn’t been clear since I turned it on at kickoff.
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Straddling (-105)
(@2TeamerScreamer) reported
@LittleEarl4 @PrimeVideo You might be better off, the worst announcing squad ever
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Joe Greiner
(@jgreiner30) reported
Video quality on @PrimeVideo watching this game is terrible @nflcommish @NFL
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F C K✨✨✨✨✨
(@fack0g) reported
My movies won’t load including the one I paid for @PrimeVideo wondering how you can help me as it’s very frustrating!! Thanks!!
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John St. Pierre
(@beaglesrun2) reported
@PrimeVideo please fix this @NFL stream. Cannot watch. Video fails
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anthony paterno
(@anthonympaterno) reported
These commentators are god awful @PrimeVideo #SFvsAZ
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Lisa Tyndall
(@lisag0922) reported
@DonBidwell10 @NFL @PrimeVideo It’s the worst I’ve ever seen!
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Matt Foley
(@mistermattfoley) reported
Stream is in HD, but like so many other sports streams, its choppy video/judder is unwatchable. Not a great start @primevideosport @PrimeVideo Scout audio concept is ok, but needs more structure...but the video quality makes this a complete no go. #NFL #NFLonPrime
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🌸Leesy🌼🌺
(@lisalisahuerta) reported
@just_huckit @PrimeVideo I switched to the twitch App and it’s a much better quality..
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James
(@jimmynva) reported
@PrimeVideo NFL broadcast is terrible, thankfully the Spanish audio stream is crystal clear, if only I knew Spanish...
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Lex "Unsorry about Nazis' hurt feefees" Alexander
(@LexAlexander) reported
So, anyone watching #SFvsARI on @PrimeVideo , what's your impression of the picture quality? Mine's generally good but a shade below a network broadcast.
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I'm Marry Poppins Ya'll
(@SilverW0lf042) reported
Watching 49ers on @PrimeVideo the stream is terrible. Keeps glitching out. Missed a couple plays because of it. The commercials are fine though. Go figure.
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Jᴏʜɴ Bᴀʟʟ
(@mrbocce) reported
NFL on @PrimeVideo is a joke. Can't pause or rewind. And the X-ray stats feature they are promoting does not work on Roku Premiere or Chromecast with Google TV. #Fail
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Michael McDermott
(@mmcdermott4gbp) reported
@nfl Nines / Cards on @primevideo is a joke. 70" TV turned off and best quality on an I-Pad. Why am I paying for Directv and Sunday Ticket, and can't watch the game on TV? @Packers PLEASE don't ever let one of our games get put on this exclusively. #NFLonPrime
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Mike P.
(@Mike1012) reported
@PrimeVideo awful #NFL coverage Just let the beast @amazon get there hands on something else I think it is a disgrace @NFL
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Brown Eye
(@ASowers10) reported
The @NFL one @PrimeVideo really is great picture quality...but it literally freezes every commercial break and I have to exit and restart. Pretty annoying. Save your troubleshooting reply - I have a wired AppleTV 4k to a Gigabit connection pulling over 500 Mbps. @AmazonHelp
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Nick J
(@SawyerSaysWhat) reported
@SportsOnPrime @PrimeVideo This picture quality is a joke
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Dr. Iustinus I, JD, Esq, Emperor
(@JDubesesq) reported
@MichaelDavSmith The steaming feed from Amazon @PrimeVideo is just awful...and I have very good internet at home...no issues with the signal like this on any other live video service I’ve used #Fail
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Christine M
(@chrissy_mitch) reported
@PrimeVideo you guys need to leave the sports to the PROFESSIONALS! The audio is the WORST! No rewind available? Why not!? Funny Commercials stream fine 🤑@TrashTalkNFL #SFvsAZ #NFLonPrime
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INFAMY
(@MeierT777) reported
from
Fresno, California
Video quality on @PrimeVideo for #SFvsAZ is an absolute joke. NFL needs to get away from Prime!
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Adam G
(@GMoneylove72) reported
@gracethetwin Worst picture quality shame on you corporate greed @PrimeVideo @NFL
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JD
(@jndplease) reported
@FourVerts Right! It's terrible! Get it together with your signal @PrimeVideo @amazon we had to turn on the subtitles just to keep up with the game.
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elizabeth nina 🌻
(@elizabethnina19) reported
@HenryHaile @PrimeVideo You don’t understand how hard it was to find work
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BrandiceMiller
(@beachbabeBrandy) reported
@NFL having games on @PrimeVideo is pretty terrible for all the rural Americans who have to buy their internet by the GB and have very slow speeds. If my dad wasn’t at my house, he couldn’t even watch...
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pikeman
(@the_pike_man) reported
This picture quality is completely unwatchable! Worse than SD, like watching a game for the 70’s. I even flipped to other content on @PrimeVideo and it’s definitely just the NFL game that has the quality issue. This sucks. #NFLonPrime
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Del Yeah!
(@DYeah420) reported
@DonBidwell10 @NFL @PrimeVideo It’s terrible. Comes in and out but mostly shitty.