Amazon Prime Video

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 12/12/2024 11:50

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Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Playback Issues (25%)

    Playback Issues (25%)

  2. Buffering (25%)

    Buffering (25%)

  3. Sign in (24%)

    Sign in (24%)

  4. Crashing (23%)

    Crashing (23%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesYoungstown Buffering
CanadaCharlottetown Crashing
CanadaWinnipeg Playback Issues
United StatesAustin Sign in
HungarySzékesfehérvár Sign in
United StatesDurham Crashing
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • _thenexus_ ▼†⚡ (@_thenexus_) reported

    @CiaraAoife_ @PrimeVideo Disney + Is worst

  • sharoncanavar Sharon Canavar (@sharoncanavar) reported

    @ChippyGlory @PrimeVideo G loves wipeout/warrior stuff. This was awful though.

  • MsHeidiCox Heidi Cox 🦋 😷 BLM (@MsHeidiCox) reported from Los Angeles, California

    Every time @JonathanLondon & I watch #TheStand - @cbsaahelp cuts to a commercial 3 seconds before the end of the act. It has happened every day we have watched it. Help? @PrimeVideo channel

  • overbyte overbyte (@overbyte) reported

    Been weeping my way through #ThisIsUs on @PrimeVideo. The whole show is absolutely incredible: the interweaving stories, the filmmaking, the quality of the actors and production. Even the small things, like I just can’t believe how good @TheMandyMoore’s make up is.

  • flowerdove2168 DJ~Flowerdove (@flowerdove2168) reported

    @PrimeVideo You guys have "The Secret of Nikola Tesla" listed as having been released in 2016. A bit odd, since Orson Welles died in 1985, and this is not a post-humous release. (SMH) The movie is from the year 1980, yo. Wanna fix that, maybe?

  • LulabelleMa LulabelleMA (@LulabelleMa) reported

    @MailOnline @PrimeVideo @FlackonPrime It's one of the worst shows I've watched in a long while. UGH.

  • Exverum Least in the Kingdom (@Exverum) reported

    Most @PrimeVideo offerings are terrible. The reason for it is that we cannot provide feedback on them. @amazon is so big they dont feel like they need to listen to us, their customers.

  • MrGimbel_GHS Josh Gimbel (@MrGimbel_GHS) reported

    Hey @PrimeVideo , please fix the playback of Season 4 Episode 1 of NCIS: New Orleans!! The frame rate is way off and very jittery. And this is playback on all Amazon Prime Video Apps (Phone, TV, Firestick). It’s on your end so please fix it!

  • Bryan_Healey Bryan Healey (@Bryan_Healey) reported

    yo, @PrimeVideo, when I finish watching Madagascar, why would you recommend Madagascar 3 instead of 2? same issue with Jurassic Park and LotR; seems like this is an easily fixable UX problem...

  • frid_barnabas Barnabas Frid (@frid_barnabas) reported

    @PrimeVideo unable to watch season 3 of Hannibal. Getting error messages

  • iamduncan Duncan Mellor (@iamduncan) reported

    @NOWTV your service is by far the most expensive yet has more problems than all the others combined. If you didn’t have the majority of premier league football I would definitely not be a customer. Come on @PrimeVideo do us a favour and put them out of their misery.

  • Bryan_Healey Bryan Healey (@Bryan_Healey) reported

    hey, uh, @PrimeVideo, when I finish watching Madagascar, why would you recommend Madagascar 3 instead of 2? same issue with Jurassic Park and LotR; seems like this is an easily fixable UX issue...

  • bacarumble Bacarumble (@bacarumble) reported

    @PrimeVideo @AmazonHelp might want to check out the sound quality on 10.0 Earthquake on Prime Video. Well aware it’s a low budget film but the sound is inaudible and exceptionally tinny.

  • Chapman_Histo Jamie Chapman 🔬 (@Chapman_Histo) reported

    Watching Bosch on @PrimeVideo. @welliver_titus and the ensemble are terrific. I can't help thinking that it's set in an alternative universe where nobody rolls up car windows or locks car and house doors.

  • OhhCourtneyy Real Gem💎 (@OhhCourtneyy) reported

    I just got all comfortable rented a movie on my @PrimeVideo and now the app not working 🙃

  • SohrabHashmi5 Sohrab Hashmi (محمّد سہراب) (@SohrabHashmi5) reported

    @amazonIN @PrimeVideo What a useless customer service, I called Amazon four times today to find a solution to my problem, but the dog agent people are sitting on it to cut the called. Harami people. Disgusting service.

  • MS_H0NEYDIP Dee (@MS_H0NEYDIP) reported

    @PrimeVideo y’all need to fix your “are you still watching” time frame because it pops up every 5 mins 😒😒😒

  • TheOceanBeneath The Ocean Beneath (@TheOceanBeneath) reported

    Once again watching The Office US. So much better quality on @netflix than it was on @PrimeVideo That's got to be a good enough excuse.

  • FirefoxLord Lord_FireFox (@FirefoxLord) reported

    @nowtvhelp Must just be my expectations. Wait actually it can’t be.... because Netflix, PrimeVideo, Disney+ and funny enough Apple TV+ apps all work really well. Must be NOWTV as always trailing behind.... (Another free trail Shipper in Home Bargins) 🙄

  • alyrical alyrical (@alyrical) reported

    @PrimeVideo can someone please help me?!

  • Pugy2006 Craig Pugh (@Pugy2006) reported

    This narrator thing they’ve decided to do on the great escapists really is ruining what could have been another great @PrimeVideo show. Really don’t get it. It’s awful. Why choose that robotic tone? #TheGreatEscapists

  • Ess50542616 IT’S NOT A VACCINE, WAKE UP (@Ess50542616) reported

    I am having serious issues with @amazon and specifically @PrimeVideo Will you DM me before I get to the point of putting on Twitter the details of poor service I’m receiving.

  • Jody0h JabbaJodes (@Jody0h) reported

    @PrimeVideo why do I pay for your service PLUS additional subscriptions and yet still have commercials/ad breaks? And why are the ad breaks for the subscription I have already paid for? @amazon fix this

  • AsianBackup Rolf ⛄ (@AsianBackup) reported

    @tinkerbeckss @PrimeVideo I don't think amazon has much Subbed films if it's available dubbed, I tried both the available through prime and purchasable versions of ghost in the shell and they only had an awful dub.

  • CPGOAT Hey It’s Perry (@CPGOAT) reported

    If you have not checked out the @vampiro_vampiro documentary on @PrimeVideo titled "Another Nail in the Coffin" and you're a wrestling fan - fix this. Anyone who is familiar with Vamp, knows exactly the type of story that is going to be told.

  • griffintweet Nic Griffin (@griffintweet) reported

    @PrimeVideo What on earth is great esacpists all about?How can you justify taking 70 people and a load of garbage to this rare place, free from human ruin to date!??How many habitats were affected by your being there burning & exploding things an so on...Help me understand this?

  • Bryan_Healey Bryan Healey (@Bryan_Healey) reported

    yo, @PrimeVideo, when I finish watching Madagascar, why would you recommend Madagascar 3 instead of 2? same issue with Jurassic Park and LotR; get your **** together!

  • rouse99 rouse99 (@rouse99) reported

    @PrimeVideo Why is the Expanse season 5 unwatchable on my Samsung Smart TV all of the sudden with episode 9? The picture is too dark like a whole lot of bits are missing. I watch episodes 1 to 8 and they were fine. Now, even the early episodes have the same problem.

  • SK21878 SK2 (@SK21878) reported

    To avoid watching MOTD, I watched #TheLie on @PrimeVideo every bit as crap as Everton were yesterday. A truly awful movie. Don’t bother.

  • Iamrobjenkins CF Seminole (@Iamrobjenkins) reported

    @PrimeVideo what ******** is your problem? why are you making actors smoke? there is no purpose in it, are you just promoting smoking to kids? you are disgusting and should be ashamed of your shity work.