Amazon Prime Video

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 12/13/2025 00:15

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Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Buffering (28%)

    Buffering (28%)

  2. Sign in (28%)

    Sign in (28%)

  3. Playback Issues (23%)

    Playback Issues (23%)

  4. Crashing (19%)

    Crashing (19%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesBoonville Buffering
United StatesNew Britain Sign in
United StatesFort Worth Playback Issues
United StatesQueens Buffering
United StatesColorado Springs Buffering
United StatesWichita Playback Issues
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • smcelly sean mcellicutty (@smcelly) reported

    @JLMackenzie43 @paramountplus @PrimeVideo I have the same issue not finding 1923 on my paramount plus prime video channel. If you open the prime video app through your firetv/cube/stick (which makes no sense), it will show up and episode one is available. This seems to happen with most prime video channel new releases.

  • ArtieChuckles Arthur Charles (@ArtieChuckles) reported

    Dear @PrimeVideo while your new app has had its extremely annoying session restart issues for two months, tonight’s error 28 appearing Deutsch and some other languages then closing out the app totally is a major problem. You doke messed up somewhere! @AppleTV check it.

  • Sinsmadeclear 𝕿𝖍𝖊𝕸𝖆𝖉𝕾𝖈𝖔𝖚𝖓𝖉𝖗𝖊𝖑 (@Sinsmadeclear) reported

    @PrimeVideo He needs to get others who he trust that are completely die hard fans like himself in order to make this series work in my opinion plus its a lot to deal with

  • VivekGup Vivek Gupta (@VivekGup) reported

    @Lionsgate @PrimeVideo @PrimeVideoIN - Waiting for my issue to be resolved since 7 days - video for almost every movie hangs + subtitles not synced - no response from the customer support team - pathetic service

  • BigGucciHuncho Gee (@BigGucciHuncho) reported

    @PrimeVideo fix yall app

  • LATomCA LATomCA (@LATomCA) reported

    @PrimeVideo @KevinJames So America is your problem?

  • RealRobMcGhee Rob McGhee (@RealRobMcGhee) reported

    @PrimeVideo Worst movie ever

  • hawks675 John 🇪🇺 🇬🇧🇩🇪 (@hawks675) reported

    @classicfm Prime Video trailers without visuals were a dumb, confusing experiment and don’t work. They just highlight poor voice acting. Cc @PrimeVideo

  • CharliTrudeaux Charli Trudeaux (@CharliTrudeaux) reported

    Dear @hbomax PUT DREAMGIRLS BACK ON THE LINEUP!!! How am I supposed to get my fix? Do you expect me to go dig out my DVD that I paid for already?! I’m not tryna rent it on @PrimeVideo either! #bringitback #dreamgirls #now

  • MOZZIEMUTANT Moses Mpoza Ssebandeke (@MOZZIEMUTANT) reported

    @BlaakRichardson @PrimeVideo Nothing will happen. He has psychically assaulted people and he still gets work. This will blow over

  • Disbandeddeath1 Cody Biersack (@Disbandeddeath1) reported

    @PrimeVideo @KevinJames Unless you work retail

  • duhyezir yezir ° (@duhyezir) reported

    dude what’s the problem. renew a league of their own @SPTV @PrimeVideo this is so stressful I’m so upset just please be kind and do the right thing!

  • 2rawno 2rawno (@2rawno) reported

    @PrimeVideo s1e7 Jack Ryan, problems with subtitles. Should be addressed.

  • jock0mo Giacomo (@jock0mo) reported

    @kdot25115706 @PrimeVideo Is your audio not synced either? Episode 1 was good, but 2 isn’t. I even checked 3; same issue. 😠

  • amybarnes_usa Amy Barnes (@amybarnes_usa) reported

    @PrimeVideo @twhiddleston Most distracting post I've seen, no joke.... I am so glad I did not have my Twitter up while completing work on deadline. 💀

  • ibibrov Ammar Borovnica (@ibibrov) reported

    @PrimeVideo If you guys screw this up like Rings of Power, mf we gon have problems

  • Codyedw80026247 Cody edwards (@Codyedw80026247) reported

    @PrimeVideo why is my tv green everytime I try to watch a movie or tv show how do I fix it?

  • matthmathis Matthew (@matthmathis) reported

    @PrimeVideo @KevinJames Christmas music is my problem.

  • Les79510809 Music & Motors (@Les79510809) reported

    @PrimeVideo It appears i will be losing over 25% of my fire stick usage this month so i dont expect to be paying for this outage. What say you amazon ??

  • sunnyvsnl_2008 Sunil M Velani (@sunnyvsnl_2008) reported

    @DisneyPlusHS please work on sound effects it’s not good it’s very dull see @NetflixIndia n @PrimeVideo and others have good sound effects

  • KaindeB Resilient (@KaindeB) reported

    @alegrafitzgera1 @itvstudios @PrimeVideo Remember when they said that because the firm didn’t pushback on these kinds of articles, it empowered the media to do the worst.

  • kdot25115706 kdot (@kdot25115706) reported

    @PrimeVideo fix the audio on jack ryan. Way to ruin it

  • Kleos4798484 Kleos (@Kleos4798484) reported

    @PrimeVideo Going to need to borrow him and homelander for another project. (40k) Will be good because they deserve to get alot of work.

  • kundanvyas1 ・͛𝕜ꪊꪀᦔꪖꪀ・͛ ॐ (@kundanvyas1) reported

    @ohfishitsish @PrimeVideo solve our problem 😢

  • BrodyJhad Brody201 (@BrodyJhad) reported

    @LocHairOpenMind @AdrianReigne @PrimeVideo The ending was terrible

  • LOfficielEbony LOfficielEbony, JD (@LOfficielEbony) reported

    @SaarioBrandon @PrimeVideo You’re terrible at guessing games.

  • citizen_thikk District Scrub Daddy (@citizen_thikk) reported

    @PrimeVideo @KevinJames Chrismas music is the problem

  • beemerplays Beemer (@beemerplays) reported

    @JackRyanPV Episode 2 the audio is way off from the video. 3 second delay. I thought it was my end of things, refreshed, same problem. The primevideo intro in on track. So its the episode itself.

  • Iovekaelyn K’Aelyn 🦋✨🍑 (@Iovekaelyn) reported

    59. where are y’all hiding the #ALeagueOfTheirOwn renewal? respectfully, y’all really need to work on this whole playing well with others thing ‘cause y’all have us all constantly stressed out at this point. kindly, #RenewALOTO ASAP @PrimeVideo @SPTV @AmazonStudios #ALOTO

  • aka20p Aka20p (@aka20p) reported

    @AmazonHelp @PrimeVideo suddenly stopped supporting Mac OS #Ventura and #safari. Can you please work with @apple and sort this out???!?!?