Amazon Prime Video status: streaming issues and outage reports
Problems detected
Users are reporting problems related to: playback issues, buffering and crashing.
Full Outage Map
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Problems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 20: Problems at Amazon Prime Video
Amazon Prime Video is having issues since 07:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
- Playback Issues (33%)
- Buffering (24%)
- Crashing (21%)
- Sign in (18%)
- Video Quality (4%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Gallatin
|
Playback Issues | 29 minutes ago |
|
Hendersonville
|
Playback Issues | 2 hours ago |
 Montlouis-sur-Loire
|
Buffering | 5 hours ago |
|
Newington
|
Playback Issues | 9 hours ago |
|
San Luis Obispo
|
Sign in | 22 hours ago |
|
Oceanside
|
Playback Issues | 23 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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THESPYHUNTER (@Hunterkillerst2) reported@PrimeVideo Lemme say this: Thaedus was putting in work this episode, I honestly thought he’d be a defenseless old man, but it turns out that he’s still got it.
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ryanator109 🇳🇿 (@ryanator109) reported@eduffleppard @PrimeVideo @TheBoysTV No work tomorrow haha
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OpusDogPoker 🥸 (@RealOpusDog) reported@VivaLaStool @PrimeVideo @AmazonMGMStudio Putting that hunchback to work!! 👍
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Johnny (@TrophyHusband48) reported@PrimeVideo @TheMasters @SportsonPrime Not working. Blank screen. Great job!
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🍊 clementine (rotten) (@whimsy_pea) reported@aegonpyss @PrimeVideo @PrimeVideo your booty air quality management will rot for cancelling it
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Chris (@healthybetatest) reportedTerrible news. @PrimeVideo with another cancellation of a great show
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TTSD (@TomTheSpursDude) reported@NBAonPrime @ReignofX_ @PrimeVideo I like the fact that he needs a horse to help him get away from Victor Wembanyama, why can’t he just do it with his own two legs? 😭😭😭
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Henry of Skalitz (@a1eyemonsta) reported@FrMiller @PrimeVideo I struggled through… it’s awful. Chris Hemsworth must be desperate.
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Nothing Else Matters (@0elsemattersMO) reported@PrimeVideo Worst show in history
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Zachs Vintage Cards (@zachs_vintage) reported@PrimeVideo @NBATV I don't know how you can not have something so basic as team recording. I want all games of the same team added to my watch list so I don't have to search for them on a daily basis. Hope YouTube TV gets the license next year as Prime has been awful.
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Scott Craig (@ScottCraig18) reportedAmazon is now the only major retailer charging a monthly fee to access the 4K quality of movies you already bought. There should be a lawsuit. Prime Video has locked 4K/UHD streaming behind the new "Prime Video Ultra" paid tier ($4.99/month) starting April 10, 2026. @PrimeVideo
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Michael Scott (@MichaelScottDM0) reportedAmazon Prime Video is genuinely the worst OTT experience money can buy right now. Paid subscription. Full ads. One episode per week. I am not joking. You are paying them and they are still making you watch ads and then making you wait seven days for the next episode like it is 2009 television. Netflix figured this out years ago. Drop everything. Let people binge. Let the internet explode. That is how you win. The only reason Prime Video still exists in India is The Boys. That is it. One show. Holding an entire platform hostage. The day The Boys ends Prime Video loses half its subscribers overnight and they fully deserve it. #PrimeVideo #TheBoys #OTT
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Sanna865 (@sanna865) reportedDid something go wrong with the new season of The Devil's Hour because why is it not out yet and why is there no trailer or date or anything?? The promotion for it is terrible. @PrimeVideo
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Van “Van” South (@VanSouth_brasil) reported@amazon @PrimeVideo I bought a product for R$3,500 and Amazon did not send the invoice (which is mandatory by law in Brazil). #Amazon, please help me. Order number 702-3833411-8041821
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Señorita Carmen 🐝😷 (@kbraa_omer) reportedThis is why I h-te you. I don't want to consume censored content; I neither accept nor tolerate the censorship mindset. Your Turkey team is TERRIBLE and SUCKS you should choose people who actually do their jobs properly. We don't want any ******* censorship... @PrimeVideo
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Ya boi (@TheeMightyyThor) reported@PrimeVideo @NBA fix the buzzing sound please. #Spurs #Nuggets
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HipHopKlipz36 (@hiphopklipz36) reportedis it me or does the audio for the lakers vs warriors game on @PrimeVideo sound terrible ? can’t hear the normal game sound
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Schrodinger's Cat (@catofschrodingy) reportedWorst hero ever Joe Turner #Condor #primevideo
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SIKUM (@SIKUHDELICS) reported@PrimeVideo @TheMasters @SportsonPrime And I literally can't watch it bc your TV app is broken
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Mark-roh-wah-vay (@rainbow_geisha) reportedI'm getting sick of the HDMI connection error when trying to watch prime. What a ridiculous error. It's the only streaming service that does it. @amazon @PrimeVideo
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Redpill Driveby (@redpillhandle) reported@PrimeVideo Worst show of all time
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Rudders (@Rudders) reported@PrimeVideo why is the picture quality of the Leafs game so bad????
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RWBullet (@rwbullet) reported@SportsonPrime @PrimeVideo Prime has been horrible for the masters. App continuous freezing, switched to paramount and no issues.
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ArcherCat (@ArcherCat17) reported@amazon @PrimeVideo your customer service reps are terrible
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ẼrnieŴrld (@Erniewrld999) reportedYeah, me neither. I think the issue is I expected Thragg to sound more menacing than Conquest and Conquest is already menacing enough. I’ll give it the benefit of the doubt and wait until he actually joins the battle #Invincible #InvincibleSeason4 #primevideo
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Saidur Rahman (@saidurislam316) reported@beastgames @PrimeVideo I am in a lot of trouble, sir. Please give me $10k, please, then I would be very benefited, please, sir, please, sir 😞😞😞😞😞😞😞😞
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deepak parmar (@Dearer181Deepak) reported@Nupurkunia @PrimeVideo @hdfcsec Clear app cache, it will work
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Aman Bhargava (@Amanbhargava23) reported@netflix Does justify its money it started practicing Market skimming long time back addict people to cheap prices and then start increasing ! But most of its movies have black borders so it doesnt fit the screen and the picture quality is horrible as compared to @PrimeVideo
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Señorita Carmen 🐝😷 (@kbraa_omer) reported@PrimeVideo This is why I h-te you. I don't want to consume censored content; I neither accept nor tolerate the censorship mindset. Your Turkey team is TERRIBLE and SUCKS you should choose people who actually do their jobs properly. We don't want any ******* censorship...
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Mahesh Desai (@demahesh1) reported@amazon @PrimeVideo Worst customer service for prime membership