Is Amazon Prime Video down?
No problems detected
If you are having issues, please submit a report below.
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
-
Buffering (29%)
-
Sign in (24%)
-
Crashing (23%)
-
Playback Issues (21%)
-
Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Centreville |
Buffering | |
 Sudbury |
Video Quality | |
 Guadalajara |
Playback Issues | |
| Pleasanton |
Playback Issues | |
| Peterborough |
Buffering | |
| Glendora |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
-
Football Oracle
(@TorreviejaMatt) reported
@PrimeVideo @TheBoysTV @theboys love the TV show. Such a shame you have tried to ruin it with the ridiculous casting of non English actors in English speaking roles. As an Englishman, it really irks me to here such awful attempts at English
-
SSATLJeff
(@SsatlJ) reported
@PrimeVideo Fix your sloppy @roku app. When I watch ANY trailer, it adds that title to my Watchlist. But I can't remove it b/c the * button no longer works (& the the title page says it's NOT IN my Watchlist). Buggy AF. Slack & sloppy. Sloppy & slack.
-
Mara
(@Mara18181818181) reported
@RCNconnects @PrimeVideo Internet issues again and I live in Astoria! WTH?
-
DirectorJaxPrice
(@director_jax) reported
Netflix and Amazon are terrible with their Christmas movies right now. For Amazon, the Christmas movies that we actually know, you have to either rent or pay. For Netflix, I don’t see a single Christmas movie that I know of except the Grinch! C’mon @netflix @PrimeVideo Really?!
-
Stephanie Michelle
(@0stephg0) reported
Hey @PrimeVideo can you fix your HORRID streaming so that I can actually watch shows that I PAY for instead of buffering every 3 seconds and then giving me an error message??? I don’t have this issue with any other streaming services!
-
Morgan Roth 🌐
(@MorganR_DC) reported
.@PrimeVideo - trying to catch the finale of The Undoing via HBO but it’s charging 2.99 for the episode. Why? I subscribe and watched the whole series so far. I already logged out and signed back in. Help!
-
shaun_no_Connery
(@Warpig1970) reported
@TrevyOnMars @PrimeVideo “They” being Amazon. I was saying that Amazon was paying a very good starting wage for the DC they opened. No I don’t work for them.
-
🤡🤡❌President-Elect SuitorLP (Youtuber)❌🤡🤡
(@LpSuitor) reported
@InsiderFood @PrimeVideo Pineapples and mayo and peas are offically no loger the worst thing to happen to pizza 2020 is a nightmare
-
Luke
(@ShortingTrash) reported
@cloudy_joon @PrimeVideo They do, work somewhere else if u dont like it
-
Cassandra (Veecy)
(@Veecy_82) reported
@OwenMuhs @PrimeVideo Oh god, that just sounds awful
-
Biff
(@iliastub1) reported
@B1878Terry It’s absolute shite isn’t it? Can’t stand it. The schedule for all 3 days is awful on BBC1 ... thank heavens for @NetflixUK @PrimeVideo 🙄
-
Diam💎nd
(@RAR3_ST0N3) reported
Imma need @PrimeVideo TO FIX THIS APP NOW!!! I can't watch anything on the app without it skipping and laggin' and an error message. It's been like this for over a week.
-
shaun_no_Connery
(@Warpig1970) reported
@aijaffery @TrevyOnMars @PrimeVideo Look at you making assumptions. Well ***, I don’t work for, or get paid in any way by Amazon. I’ll I said I’d they are paying a starting wage where I live that is double our minimum.
-
k
(@k16875410) reported
@PrimeVideo how come you are unwilling to offer me support when your service doesn’t work?
-
𝓢𝓾𝓰𝓪𝓻𝓑𝓮𝓪𝓽𝓼
(@SugarBeats) reported
@PrimeVideo is experiencing another network outage. Does anyone know what Error Code 9912 pertains to?
-
🏳️🌈 קריסטל
(@stonedinegypt) reported
@PrimeVideo can you fix the POS description that you can never read ?????? It cuts off the entire description of the ******* film and there is no solution online. @amazon @PrimeVideo hellooooooooo
-
DBL
(@DivebarLiberace) reported
@PrimeVideo duuuude can you PLEASE add chronological filtering to movie search ? Your categories show me pretty much all the same things- I feel like your computers try so hard so fast to READ my mind they haven’t ever KNOWN it ! WTF ? Fix it please
-
melonfraufrau art & design
(@melonfraufrau) reported
Well @PrimeVideo @AmazonHelp I'm still having trouble paying for Amazon Prime. The last time you told me to call my bank and I called and they liberated all blocks imposed by VISA yet you still keep declining my DEBIT card even though I know I have sufficient funds. Why??? 😑
-
Massah D
(@klonokid) reported
@AmazonHelp I don’t have a problem with orders. #PrimeVideo is so messed up I am not watching. Thanks for letting #Alexa give me notifications today of items delivered yesterday
-
MuncieAgain
(@AgainMuncie) reported
@PrimeVideo what in the world is the point of @CBSAllAccess as a prime channel when it won’t work on a television. I get a “not available on this device” message Why??? Why should I pay for a channel I can’t watch on the TV?
-
Simon R Raseley
(@simonrraseley) reported
So my #AmazonPrime video hasn't been working tonight! Is there an outage anyone? @PrimeVideo
-
Dean Wiseman
(@WiseMade) reported
Hey @amazon @PrimeVideo your videos will no longer stream on 4k samsung TV. Keep getting the error a problem has occurred when trying to play the video. Restarting, unplugging everything, even reinstalling the app does not resolve the issue.
-
Kayla Boviall
(@kayla_ann2016) reported
The fact that Three’s company isn’t on any streaming platform really upsets me @hulu @netflix @PrimeVideo one of y’all needs to fix this!
-
jimmy crown
(@jimade25) reported
@amazon @PrimeVideo this is the worst company u wanna work for very bad people to work with
-
Uday
(@Uday_9010) reported
Why you are not solving #WidevineL1 problem in #RedmiNote7Pro with @PrimeVideoIN app. I'm not getting HD support in #PrimeVideo app since March 2020 system update. I received the system update : MIUI 11.0.8.0.PFHINXM. then I lost HD support in @PrimeVideoIN app. @XiaomiIndia
-
Omsri Behera
(@BeheraOmsri) reported
@PrimeVideo why u video quality de grade on my poco f1
-
•
(@MxGee_) reported
Why tf do I have commercials all of a sudden?? and how do I remove them? Customer service was no help @PrimeVideo
-
Holly Jolly Christmas 🎄🎅🎁
(@Wheeliegirl1962) reported
@lindsayRaeg @HBO @PrimeVideo They didn't even address the problem! You HAVE AN HBO SUBSCRIPTION! Call them instead. That isn't right.
-
Bambi ⁷ | BTS GRAMMY NOMINEES
(@Bamvily) reported
@dev_yentis @prkjeuwon @PrimeVideo Im not gonna sit here and discuss whether this is xenophobic or not, if you don't see it thats your problem.
-
Daniel Blundell
(@bigdan89) reported
Any chance @PrimeVideo can work with @SkyUK to get a Amazon Prime Video app on SkyQ boxes 👍🏻