Amazon Prime Video status: streaming issues and outage reports

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 17, 7:20 PM EDT	0	0
Apr 17, 7:40 PM EDT	0	0
Apr 17, 8:00 PM EDT	0	0
Apr 17, 8:20 PM EDT	0	0
Apr 17, 8:40 PM EDT	0	0
Apr 17, 9:00 PM EDT	0	0
Apr 17, 9:20 PM EDT	0	0
Apr 17, 9:40 PM EDT	0	0
Apr 17, 10:00 PM EDT	0	0
Apr 17, 10:20 PM EDT	0	0
Apr 17, 10:40 PM EDT	0	0
Apr 17, 11:00 PM EDT	0	0
Apr 17, 11:20 PM EDT	0	0
Apr 17, 11:40 PM EDT	0	0
Apr 18, 12:00 AM EDT	0	0
Apr 18, 12:20 AM EDT	0	0
Apr 18, 12:40 AM EDT	0	0
Apr 18, 1:00 AM EDT	0	0
Apr 18, 1:20 AM EDT	0	0
Apr 18, 1:40 AM EDT	0	0
Apr 18, 2:00 AM EDT	0	0
Apr 18, 2:20 AM EDT	0	0
Apr 18, 2:40 AM EDT	0	0
Apr 18, 3:00 AM EDT	0	0
Apr 18, 3:20 AM EDT	0	0
Apr 18, 3:40 AM EDT	0	0
Apr 18, 4:00 AM EDT	0	0
Apr 18, 4:20 AM EDT	0	0
Apr 18, 4:40 AM EDT	0	0
Apr 18, 5:00 AM EDT	0	0
Apr 18, 5:20 AM EDT	0	0
Apr 18, 5:40 AM EDT	0	0
Apr 18, 6:00 AM EDT	0	0
Apr 18, 6:20 AM EDT	0	0
Apr 18, 6:40 AM EDT	0	0
Apr 18, 7:00 AM EDT	0	0
Apr 18, 7:20 AM EDT	0	0
Apr 18, 7:40 AM EDT	0	0
Apr 18, 8:00 AM EDT	0	0
Apr 18, 8:20 AM EDT	0	0
Apr 18, 8:40 AM EDT	0	0
Apr 18, 9:00 AM EDT	0	0
Apr 18, 9:20 AM EDT	0	0
Apr 18, 9:40 AM EDT	0	0
Apr 18, 10:00 AM EDT	0	0
Apr 18, 10:20 AM EDT	0	0
Apr 18, 10:40 AM EDT	0	0
Apr 18, 11:00 AM EDT	0	0
Apr 18, 11:20 AM EDT	0	0
Apr 18, 11:40 AM EDT	0	0
Apr 18, 12:00 PM EDT	0	0
Apr 18, 12:20 PM EDT	0	0
Apr 18, 12:40 PM EDT	0	0
Apr 18, 1:00 PM EDT	0	0
Apr 18, 1:20 PM EDT	0	0
Apr 18, 1:40 PM EDT	0	0
Apr 18, 2:00 PM EDT	0	0
Apr 18, 2:20 PM EDT	0	0
Apr 18, 2:40 PM EDT	0	0
Apr 18, 3:00 PM EDT	0	0
Apr 18, 3:20 PM EDT	0	0
Apr 18, 3:40 PM EDT	0	0
Apr 18, 4:00 PM EDT	0	0
Apr 18, 4:20 PM EDT	0	0
Apr 18, 4:40 PM EDT	0	0
Apr 18, 5:00 PM EDT	0	0
Apr 18, 5:20 PM EDT	0	0
Apr 18, 5:40 PM EDT	0	0
Apr 18, 6:00 PM EDT	0	0
Apr 18, 6:20 PM EDT	0	0
Apr 18, 6:40 PM EDT	0	0
Apr 18, 7:00 PM EDT	0	0
Apr 18, 7:20 PM EDT	0	0

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

Playback Issues (33%)
Buffering (24%)
Crashing (21%)
Sign in (18%)
Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Lebanon	Sign in	3 hours ago
Mankato	Crashing	3 hours ago
Tucson	Crashing	4 hours ago
Ottawa	Buffering	7 hours ago
Dedham	Sign in	7 hours ago
London	Sign in	8 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

Bilary Hanks (@phinesseandherb) reported 2 minutes ago
Every single HIV meds commercial I’ve seen on @PrimeVideo features black people, whether as straight couples or gay, with the occasional gay white sprinkled in. Stop the erasure of white people. Show them in more stigma-associated medical issues having commercials tf
Jamal (@jamalthetenth) reported 3 minutes ago
Considering I had to pay to watch this Bosnia v Italy match, the coverage has been truly awful @PrimeVideo
MyBrainHurts🍸 (@CountessAu) reported 4 minutes ago from Hobart, Tasmania
What a useless effing crunt of a streaming app @PrimeVideoAUNZ @PrimeVideo is. Cancelling my subscription. Get an 8 year old to fix it.
G-Man (@Unocrew224) reported 5 minutes ago
@FrMiller @PrimeVideo He’s the worst. Terrible actor and delusional person. I won’t watch anything with him in it.
Hammock Beers (@Beerswilltravel) reported 6 minutes ago
@Yankees @PrimeVideo @SportsonPrime To bad you can’t watch it. It claims I’m out of the area when I’m in Morris County. Streaming is the worst!!!!
Shannon Davidson (@LosShananiganz) reported 11 minutes ago
@PrimeVideo fix your streaming quality. Damn shows keep going grainy in the middle of a scene
Shooter McDadden 🎯 (@ShooterMcDadden) reported 11 minutes ago
Wow @amazon @PrimeVideo ****** up the language for Star Wars Episode 1: The Phantom Menace. The introductory crawl is in German and all alien subtitles are in German! Apparently this has been an issue for over a year now. Not a good look for streaming services. Imagine what else they are changing for the content you paid for! I may have to go back to blue rays. This is appalling.
Dr. Steve Chrosley, PhD (@chrosley) reported 15 minutes ago
@nowscreamingpv probably the worst show I’ve seen this year. Not interested in another season. Gee **** @PrimeVideo. Do better.
Kevin (@kfederen) reported 18 minutes ago
@FrMiller @PrimeVideo Worst movie I’ve seen in awhile. Everyone sucks in this movie
SUPERHYPED (@SUPRHYPED) reported 19 minutes ago
@PrimeVideo WHY ARE YOU DROPPING THEM AT 3 IN THE MORNING? PEOPLE HAVE WORK!
Schrodinger's Cat (@catofschrodingy) reported 19 minutes ago
Worst hero ever Joe Turner #Condor #primevideo
Christian Gonzalez (@conzalez94) reported 21 minutes ago
@AnimeDubUpdates @PrimeVideo Worst dub I’ve heard in my life
Jay (@November33rd) reported 22 minutes ago
@JamieKennedy @PrimeVideo This is terrible
SIKUM (@SIKUHDELICS) reported 25 minutes ago
@PrimeVideo @TheMasters @SportsonPrime And I literally can't watch it bc your TV app is broken
Mahesh Desai (@demahesh1) reported 27 minutes ago
@PrimeVideo @amazon Worst customer service for prime membership
QUADAWG (@QUASHAUN104) reported 28 minutes ago
@PrimeVideo @InvincibleHQ please fix thragg. He does not look like the intimidating final boss he's supposed to be. In the comics he looked badass but here he just looks... Idk lol
Sad Clown Chair (@Pumpkin1159) reported 36 minutes ago
@PrimeVideo Is it going to as terrible as the last one
Sweet Baby D (@DustinWeir1) reported 36 minutes ago
@FrMiller @PrimeVideo This movie was absolutely terrible, you made the right call
lisa hahn (@JustDoTheWork66) reported 37 minutes ago
@chrishemsworth @PrimeVideo I refuse to watch anything on Prime. Worst streaming "service" out there. More ads than any other. Hard pass!!!
XuGator (@XuGator) reported 40 minutes ago
@amazon @PrimeVideo Can you fix the audio? Dialogue is using the right channel and not center. It sounds horrible.
SgtHulka (@4everNblujeans) reported 40 minutes ago
@mechanix762 @PrimeVideo Trouble being, that's it's been done so much, and so badly, that if it had a purpose, it's now meaningless. South Park used to be a riot, until it overdid it, the writing became lazy, and the joke wasn't funny anymore.
David Svendsen (@DavidSvendsen) reported 41 minutes ago
This is @PrimeVideo is admitting that their ads platform doesn't work. If they did, this scam to push people into ad-free would not be necessary. Advertisers saw the lousy ROI and pulled out. It's why most of the ads now are just for other Prime Video shows.
Mr. EJ (@ItsEkknath) reported 44 minutes ago
Hey @PrimeVideo it seems that problem is in your app only on jiostb. The Jio team has responded from their end. Plz resolve it ASAP.
Tele Nostalgie (@TeleNostalgie80) reported 45 minutes ago
@MattdUnkerque @PrimeVideoFR @PrimeVideo Terrible !
John M. M. Blake (@johnmmblake) reported 46 minutes ago
@PrimeVideo coverage of the Masters is not streaming per scheduled. Please kick the hamster cage and make it work. 🫪 @TheMasters
Seattle Kraken GM (@SeattleKrakenGM) reported 49 minutes ago
@SeattleKraken @PrimeVideo 0.6% chance to make the playoff. The only thing this #SeaKraken steaming bag of dog **** roster needs to do now is LOSE EVERY REMAINING GAME to help our draft position.
Retro Game Geeks (@RetroGameGeeks) reported 51 minutes ago
@amazon @PrimeVideo You have failed to send me a replacement item and are refusing to help refund the faulty item. I am about to contact the police and my bank to report theft and fraud. I suggest someone from the UK contact me before I start legal action against you. @AmazonHelp
anish tandon (@anishtandon) reported 52 minutes ago
@amazonIN @PrimeVideo @airtelindia I have a 1-year Airtel Xstream membership with my landline plan, but no movies are showing under included content—everything appears unavailable or paid. Please check my account and resolve this issue at the earliest.05624301018
Bill's TV Talk (@BillsTVTalk) reported 53 minutes ago
@FrMiller @CoalHandRoy @PrimeVideo Ok well I was referring to entertainers. You curiously had problems with Ruffalo and Alec Baldwin. I’ve already spent too much time on this, I don’t care enough.
Melanie McKee (@melanie_mc58085) reported 54 minutes ago
@PrimeVideo One of the worst shows ever. Stupid storyline and constant foul language.