Amazon Prime Video

Is Amazon Prime Video down?

Some problems detected

Users are reporting problems related to: buffering, sign in and crashing.

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 01/22/2026 17:55

January 22: Problems at Amazon Prime Video

Amazon Prime Video is having issues since 02:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Buffering (28%)

    Buffering (28%)

  2. Sign in (25%)

    Sign in (25%)

  3. Crashing (23%)

    Crashing (23%)

  4. Playback Issues (21%)

    Playback Issues (21%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesManning Buffering
FranceColombes Crashing
AustraliaBrisbane Playback Issues
SpainJerez de la Frontera Playback Issues
IndiaGuwahati Playback Issues
United StatesTurlock Crashing
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • emilyyrahel Emily (@emilyyrahel) reported

    .@PrimeVideo why does your live stream of the football game freeze and crash every time it’s in a commercial break trying to return to the game? Not great.

  • DeathlikeGlobe DAVE👈🏼 (@DeathlikeGlobe) reported

    @DustinTheShelf @PrimeVideo My quality isn’t great cause I haven’t seen you in a show/movie the other actors just 480p you’re 8K my guy

  • AlwaysLGM Stranded on Third 🎄 (@AlwaysLGM) reported

    @PrimeVideo football game hard to watch. Commentators terrible and looks choppy, as of running at slow frame rate.

  • jdobbsrosa Your Old Drinkin' Buddy, JDobbs (@jdobbsrosa) reported

    @vail_raymer @PrimeVideo @Roku Yeah, I gave up and will just deal with it on my laptop and not be able to work with the game on. Now if I could just figure out how to mute this announce team.

  • Fake_Millennial Robert D. Crumpler (@Fake_Millennial) reported from Clark, New Jersey

    What an awful experience watching @PrimeVideo. I’m watching the #SFvsAZ game on an @amazon device, right next to my router. Feels like I’m watching TV in the 90s. The picture hadn’t been clear since I turned it on at kickoff.

  • 2TeamerScreamer Straddling (-105) (@2TeamerScreamer) reported

    @LittleEarl4 @PrimeVideo You might be better off, the worst announcing squad ever

  • jgreiner30 Joe Greiner (@jgreiner30) reported

    Video quality on @PrimeVideo watching this game is terrible @nflcommish @NFL

  • fack0g F C K✨✨✨✨✨ (@fack0g) reported

    My movies won’t load including the one I paid for @PrimeVideo wondering how you can help me as it’s very frustrating!! Thanks!!

  • beaglesrun2 John St. Pierre (@beaglesrun2) reported

    @PrimeVideo please fix this @NFL stream. Cannot watch. Video fails

  • anthonympaterno anthony paterno (@anthonympaterno) reported

    These commentators are god awful @PrimeVideo #SFvsAZ

  • lisag0922 Lisa Tyndall (@lisag0922) reported

    @DonBidwell10 @NFL @PrimeVideo It’s the worst I’ve ever seen!

  • mistermattfoley Matt Foley (@mistermattfoley) reported

    Stream is in HD, but like so many other sports streams, its choppy video/judder is unwatchable. Not a great start @primevideosport @PrimeVideo Scout audio concept is ok, but needs more structure...but the video quality makes this a complete no go. #NFL #NFLonPrime

  • lisalisahuerta 🌸Leesy🌼🌺 (@lisalisahuerta) reported

    @just_huckit @PrimeVideo I switched to the twitch App and it’s a much better quality..

  • jimmynva James (@jimmynva) reported

    @PrimeVideo NFL broadcast is terrible, thankfully the Spanish audio stream is crystal clear, if only I knew Spanish...

  • LexAlexander Lex "Unsorry about Nazis' hurt feefees" Alexander (@LexAlexander) reported

    So, anyone watching #SFvsARI on @PrimeVideo , what's your impression of the picture quality? Mine's generally good but a shade below a network broadcast.

  • SilverW0lf042 I'm Marry Poppins Ya'll (@SilverW0lf042) reported

    Watching 49ers on @PrimeVideo the stream is terrible. Keeps glitching out. Missed a couple plays because of it. The commercials are fine though. Go figure.

  • mrbocce Jᴏʜɴ Bᴀʟʟ (@mrbocce) reported

    NFL on @PrimeVideo is a joke. Can't pause or rewind. And the X-ray stats feature they are promoting does not work on Roku Premiere or Chromecast with Google TV. #Fail

  • mmcdermott4gbp Michael McDermott (@mmcdermott4gbp) reported

    @nfl Nines / Cards on @primevideo is a joke. 70" TV turned off and best quality on an I-Pad. Why am I paying for Directv and Sunday Ticket, and can't watch the game on TV? @Packers PLEASE don't ever let one of our games get put on this exclusively. #NFLonPrime

  • Mike1012 Mike P. (@Mike1012) reported

    @PrimeVideo awful #NFL coverage Just let the beast @amazon get there hands on something else I think it is a disgrace @NFL

  • ASowers10 Brown Eye (@ASowers10) reported

    The @NFL one @PrimeVideo really is great picture quality...but it literally freezes every commercial break and I have to exit and restart. Pretty annoying. Save your troubleshooting reply - I have a wired AppleTV 4k to a Gigabit connection pulling over 500 Mbps. @AmazonHelp

  • SawyerSaysWhat Nick J (@SawyerSaysWhat) reported

    @SportsOnPrime @PrimeVideo This picture quality is a joke

  • JDubesesq Dr. Iustinus I, JD, Esq, Emperor (@JDubesesq) reported

    @MichaelDavSmith The steaming feed from Amazon @PrimeVideo is just awful...and I have very good internet at home...no issues with the signal like this on any other live video service I’ve used #Fail

  • chrissy_mitch Christine M (@chrissy_mitch) reported

    @PrimeVideo you guys need to leave the sports to the PROFESSIONALS! The audio is the WORST! No rewind available? Why not!? Funny Commercials stream fine 🤑@TrashTalkNFL #SFvsAZ #NFLonPrime

  • MeierT777 INFAMY (@MeierT777) reported from Fresno, California

    Video quality on @PrimeVideo for #SFvsAZ is an absolute joke. NFL needs to get away from Prime!

  • GMoneylove72 Adam G (@GMoneylove72) reported

    @gracethetwin Worst picture quality shame on you corporate greed @PrimeVideo @NFL

  • jndplease JD (@jndplease) reported

    @FourVerts Right! It's terrible! Get it together with your signal @PrimeVideo @amazon we had to turn on the subtitles just to keep up with the game.

  • elizabethnina19 elizabeth nina 🌻 (@elizabethnina19) reported

    @HenryHaile @PrimeVideo You don’t understand how hard it was to find work

  • beachbabeBrandy BrandiceMiller (@beachbabeBrandy) reported

    @NFL having games on @PrimeVideo is pretty terrible for all the rural Americans who have to buy their internet by the GB and have very slow speeds. If my dad wasn’t at my house, he couldn’t even watch...

  • the_pike_man pikeman (@the_pike_man) reported

    This picture quality is completely unwatchable! Worse than SD, like watching a game for the 70’s. I even flipped to other content on @PrimeVideo and it’s definitely just the NFL game that has the quality issue. This sucks. #NFLonPrime

  • DYeah420 Del Yeah! (@DYeah420) reported

    @DonBidwell10 @NFL @PrimeVideo It’s terrible. Comes in and out but mostly shitty.