Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 No problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

At the moment, we haven't detected any problems at Amazon Prime Instant Video. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Playback Issues
(51.29%)
Crashing
(19.44%)
Buffering
(17.21%)
Sign in
(9.02%)
Video Quality
(3.04%)

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • _Uhlyssa_Marie SHOOK SHALYSSA 💫 (@_Uhlyssa_Marie) reported

    @101_Samm This camera that I just bought is discontinued But they do sell them still on eBay amazon etc I look up reviews on YouTube for video quality so do that first but girl dm me😇 also I think I told you about the software I use I’m not sure

  • Lean796 Lean79 (@Lean796) reported

    @TwitchSupport I still have problems. I don't know why. I have Amazon Prime Video. Im from Argentina. I need a solution. Thank you.

  • HashleyJeannie Jeannie Hashley🌊 (@HashleyJeannie) reported

    My internet and Wifi went out yesterday afternoon and they can't send someone out to fix to my country village until Saturday. 😪 Seriously limiting my entertainment! I have to use data on my phone too. I can watch my Dish channel lineup but no Netflix, HBO, Amazon Prime Video.

  • FUELZHD Rob (@FUELZHD) reported

    @YouViewSupport @AmazonUK Nope, nothing plays in the prime video app, I just get the insufficient bandwidth amazon error

  • HRWright Hugh R Wright (@HRWright) reported

    @andisn16 It's on Amazon Prime Video, please do watch it and let me know what you think! It's so terrible that it's wonderful!!🤣🤣

  • avetisk Avétis KAZARIAN (@avetisk) reported

    @adrienjoly He moved to Amazon Prime video. There's much less quality in quantity, but that keeps me away from the screen, a bit ;)

  • BrianTMcClellan Brian McClellan (@BrianTMcClellan) reported

    The last few days Amazon video has had weird video-to-sound syncing problems and it's driving me crazy.

  • TeenMegalodon Amanda (@TeenMegalodon) reported

    Even casting your computer screen while you're on amazon video makes it crash

  • FierceRobert robert. (@FierceRobert) reported

    You would think Amazon Prime Video have one of the best streaming catalogues (given it’s Amazon), but it’s one of the worst... and so old. Full of old titles

  • drew_type It's me! Drew (@drew_type) reported

    There are of course other options for rentals right now, but I'd imagine it won't be long until the problems I'm having with Amazon become more widespread. (incidentally, this is also why I'm apprehensive about the streaming future of video games.)

  • WhizzoUK Jason Wilson (@WhizzoUK) reported

    The #Eurovision song equivalent of the terrible low budget movies you find cluttering up Amazon Prime Video. #ISL

  • JediUcl Jedi Ucl Xbox Ambassador (@JediUcl) reported

    @WorkWombatman Still got Netflix 4K Guide button issues I see no new features yet, it would be nice if we was able to turn off notifications sounds when I'm watching Amazon the notifications still pop up & then the sound pops my ear drums I have the settings not to show during video mode

  • gaurav400 Gaurav (@gaurav400) reported

    @hotstar_helps Video/content not loading on amazon firestick. Tried changing account but of no use. Updted app, workd for 2 hrs then again same issue. Can view all listings but not load video on press ok.Kindly help to fix asap.

  • Buxton82DC Darren Buxton (@Buxton82DC) reported

    @Erssie @PrimeVideo @AmazonVideo @amazon That's great thanks. Yes we had a recent firmware update on our Samsung TV and then noticed the ratio problem. Not user error as we are using the TV as we always have. Some films ratios are off. Anyone that knows Christipher Nolan movies knows they are 16:9 with the full screen..

  • Erssie Erssie (@Erssie) reported

    @Buxton82DC @PrimeVideo @AmazonVideo @amazon #SamsungTV #amazonprimevideo I escalated it to Amazon exec tech team They know I've done troubleshooting. They've taken all the tech details & will deal with developers to fix. However, my contact is away 3 weeks. Hard to get across its faulty Prime app updates not my TV/skills.

  • leegil_1234 Lee Gilchrist (@leegil_1234) reported

    @PrimeVideo Amazon Prime Video UK is showing films in the wrong aspect ratio. John Wick 2 looks awful. What have you changed to mess this up.

  • dubyahMUFC Chris Williams (@dubyahMUFC) reported

    Going to record s video or two since I literally have nothing for this week. I need to write an amazon review for a company...and go out and fix my security camera once it stops raining. Fun day...

  • naklsonofnakkl Andrew Wilson (@naklsonofnakkl) reported

    @FreshSparkly After doing YouTube for years, im learning that every major corporation from Walmart to Amazon are literally garbage at audio/video communication. Poor mic quality, bad mic ettiquite, shitty camera quality, constantly fumble with technology,It is hard not to lol at the ineptitude

  • duranie68 Caroline (@duranie68) reported

    Sorry but I disagree. I watch TennisTV on an Amazon Fire Stick and the picture quality and lack of freezing/buffering vs Prime Video showing the same match at the same time is night and day. So it’s nothing to do with my internet or device.

  • tennisontelly 🎾 Tennis on telly 📺🇬🇧 (@tennisontelly) reported

    As we've always said, picture quality when streaming is often down to your internet connection and the device you use. Amazon don't put out poor quality video from their end.

  • NaiemKurumpelil Naieem Kurumpelil (@NaiemKurumpelil) reported

    Why is 'Amazon Prime Video' UHD/HD streaming not working on the Huawei P30 Pro. Its a shame after charging flagship kind of money from users. _/\_ @HuaweiMobile @Huawei @HuaweiIndia @HuaweiMobileUK @HuaweiMobileUK

  • TheBigFur86 Travis Fisher (@TheBigFur86) reported

    @XboxSupport @hulu @netflix @PrimeVideo everyone is having issues on xbox with achievements not working for netflix, hulu, amazon prime video and movies & tv

  • vasukiv Vinay Vasuki (@vasukiv) reported

    @hulu or @netflix —-pick this show up. It’s brilliant! Show @AmazonVideo the error of its ways!

  • _beneverard Ben Everard (@_beneverard) reported

    @magicroundabout @Keiron For non-streaming video there are editing tricks that help mask it, but for live streaming you'd need better lighting. Perhaps studio lights (loads on Amazon) if you're getting into it.

  • nabhatami Nina Hatami (@nabhatami) reported

    @DjokerNole @rogerfederer @RafaelNadal @ATP_Tour @amazon will the players come to their senses and accept that Amazon Prime video is appalling experience for fans. Poor picture quality, no score function, dreadful commentary, and still no sign of any matches today 16/5.

  • cilliansjawline raven (@cilliansjawline) reported

    we're watching the karate kid (1984) on amazon prime video for class and the volume of the voices is quiet, music is loud but theres no english subs,,, please fix this @PrimeVideo

  • stephenrirving Stephen Irving (@stephenrirving) reported

    @TalkTalk Amazon Video is causing problems. Won't even load, just buffers for a while then crashes out to TV. No difference after rebooting TV box. Other apps seem fine.

  • Harriet_R07 Harriet🖤🥀 (@Harriet_R07) reported

    @TalkTalk No, I go into amazon prime video. It loads and then goes straight back to regular tv. It doesn’t load up in time to show an error message

  • FUELZHD Rob (@FUELZHD) reported

    @YouViewSupport also no video will load on the @AmazonUK video app just get insufficient bandwidth error! Amazon prime video on every other device in the house works flawlessly tho

  • MummyDJ Carrie Perrin (@MummyDJ) reported

    @AmazonVideo my app is not working on my TalkTalk box they told me to contact you please help and get the servers back up

  • DTraynier David Traynier Ⓥ (@DTraynier) reported

    @TheCyberdevil @who_fx One can buy the content via Amazon Instant video for the normal price. I watched Ark and I can't honestly say I noticed any improvement in picture quality although the sound did seem better. I did enjoy rewatching the Time Baker Years though.

  • TheCyberdevil Matthew Purchase (@TheCyberdevil) reported

    @Morrellium I believe the discs are Region Free. The extra that's missing is the "Season 12 Times" documentary due to rights issues. Although you can buy the download version on Amazon Video for £2, so it's not too bad.

  • fairuse fairuse (@fairuse) reported

    @sliceofscifi Every streaming or file based service Warner had control of ended in disaster. As it stands, Netflix, Amazon Prime Video, Hulu, CBS, and Disney/Fox is enough. HBO/MAX go are standalone but there is the hassle of going to HBO and create accnt/login plus it's another monthly $.

  • SumitMa15728297 Sumit Maurya (@SumitMa15728297) reported

    @Airtel_Presence Only your network speed is good and nothing else. You give Amazon prime video membership only on 299 recharge,not providing on higher recharge.While Jio not do this,If it had any offer it gives everyone. I use airtel only due to some issue.

  • feldmanvideos Loren Feldman (@feldmanvideos) reported

    Netflix is losing all Disney and Warner Bros. content. Their own content is forgettable which they spend billions on. They have a problem. Amazon video isn’t helping either.

  • ajg_1983 Andy (@ajg_1983) reported

    @AmazonHelp Hi. Thx for reply. There are no files downloading, no online gaming taking place, no other video streaming. I'm a network engineer. I have plenty spare bandwidth. I've a decent fibre line. Only Prime tennis has this issue. I believe it's Amazon's end at fault.

  • ajg_1983 Andy (@ajg_1983) reported

    @AmazonHelp Hi. Thx for reply. There are no files downloading, zero online gaming taking place, no other video streaming. I'm a network engineer. I have plenty spare bandwidth. I can a decent fibre line. Only Prime tennis has this issue. I believe it's Amazon's end at fault.

  • krazykong_88 Adam Stephens (@krazykong_88) reported

    @ReptileGameplay @StarTrek @SirPatStew @primevideouk @NetflixUK @netflix I am not new but I was hoping that as profit is CBS game then to have all there products on one service would be of benefit most people I know have Netflix but hardly anyone has Amazon Prime Video as to be honest it has a terrible selection hear in the UK.

  • tundrasretreat Jen (@tundrasretreat) reported

    @AmazonHelp Many, across devices. My Google Fu tells me it's a common problem with Amazon's video player. Vikings also had this issue for a couple of episodes but at least they don't have helmets in a lot of the time obscuring their mouths (not that my lipreading is good...)

  • remouherek Remo Uherek (@remouherek) reported

    Audio and video are the future (Podcasts, YouTube, Amazon Alexa etc.). If you are not good at it, then hire freelancers to help you! Lack of action is not an option. (Learned from Daniel Sennheiser, CEO Sennheiser #STARTSummit)

  • MechowkidarModi Abhi@Abhi (@MechowkidarModi) reported

    As we not getting help frm @amazonIN @AmazonHelp, amazon done investigation twice, asked everytime for wait. If investigation would be fair then it should hav resolved. For proof we share video as well. Do fair investigation frm ur end. @SumitCh84456921

  • shystrail dreamy💫 you are (not) ready to graduate (@shystrail) reported

    If you have Amazon prime you have access to prime video which means you can watch doukyuusei in high quality just as it deserves so now yall have NO excuses!!

  • BtSquared2 brandy (@BtSquared2) reported

    I keep tryna tell folks! There’s some gems in there! I used to go to Amazon video to get my fix, but Netflix is catching up quick

  • kev_blog Kev (@kev_blog) reported

    @AmazonHelp @Erssie Same problem here. Samsung Smart TV and only the Amazon Prime TV app. All video is wrong aspect ratio. We can't watch anything. Trouble shooting tips did not help.

  • BuggsUK Adrian Watson (@BuggsUK) reported

    Oh god I have to fight my though the awful Amazon Video interface!

  • softpastelgames Tiffers 💕 (@softpastelgames) reported

    Another day another computer issue. This time, my wireless adapter has died so I can't connect to the internet. I ordered another one from amazon and it'll be here tomorrow but, no video today. Sorry guys.

  • rvengosh Ronen Vengosh (@rvengosh) reported

    UX > Quality. Personal example #2: Amazon Prime Video has some great content, but I rarely use it, because it's difficult to navigate, search or discover content. @PrimeVideo

  • bombgurl4u247 Carlise Hill (@bombgurl4u247) reported

    @Netflixhelps Keep getting this error message on Xbox One for 3 days. Unable to connect Error tvq-st-103 tvq-st-106 tvq-st-118. I tired restarting my router, uninstalling and reinstalling the app but nothing is working. Hulu and Amazon Video work just fine...

  • Tiffy_Tiff87 TheCause&TheCure (@Tiffy_Tiff87) reported

    Watching “Cover” on Amazon Prime Video...it’s terrible but I can’t stop

  • adilrub adil khan (@adilrub) reported

    @PrimeVideo my payment is deducted but Amazon Prime video is not star please help

  • devorahfurman Me (@devorahfurman) reported

    @AmazonHelp I want help with the amazon prime video and this help is about orders. I can watch everything except live tennis. I have a brand new smart tv and everything else works except the tennis. Surely when you bid for it you made sure it would work. I see a lot of people are 🤬🤬🤬🤬

  • PkSaikarthik Saikarthik Pk (@PkSaikarthik) reported

    @AmazonHelp Iam extremely disappointed with the audio output of the videos in Amazon prime video....I even installed the latest update but it didn't help me out ....I have tested my phone's audio output with other apps it is doing great ....when it comes to Amazon video it sucks

  • religionofwumbo Professor Rick (@religionofwumbo) reported

    @Toon4Thought that makes sense. still unfortunate that this will be available on dvd only because you can already get higher quality on amazon video. but to be honest, it's good that they made a home media release at all.

  • Ghost2651 Brandon Mumme (@Ghost2651) reported

    So due to an error at @amazon my new video card that was supposed to be here yesterday is scheduled for Monday however the amazon rep I spoke to said it could be longer. I had planned on test streaming this weekend with it and my new stream deck but I guess that won’t happen.

  • jimmyproulx Jimmy Proulx (@jimmyproulx) reported

    Ryan's Family has multiple video channels, merch, toys, clothes, a Nickelodeon show and compilation videos on Amazon Prime video. I need to find someone to help me with marketing.

  • Kurowoomy 🌸クロ🌸 (@Kurowoomy) reported

    @eisa962 Bought it a few months ago from the Japanese amazon, wish I had bought the Blu-ray instead honestly cause the difference in video quality was bigger than I thought x) But yeah, it's really worth buying for the 131 minutes of extra material imo!

  • fadeaccompli Fade (@fadeaccompli) reported

    Meanwhile, my stream is hanging periodically, because apparently Amazon Video cannot buffer the way Netflix or Hulu or god damn /YouTube/ can, sigh.

  • KLev_DC Ken 🤷🏻‍♂️ (@KLev_DC) reported

    @PrimeVideo help! I rented a video that the amazon site said I had 3 days to watch once I started, but then when I started to download it said I only have 24 hrs. I tried to cancel and refund, but wasn’t allowed to. Help!

  • meowbye m (@meowbye) reported

    I don’t have commitment issues I’m just trying to make sure homeboy doesn’t get the wrong idea that I sent him a video of me in a raincoat I borrowed from him & cheap Amazon sunglasses he gave me ITS FINE OKAY. NOTHING TO SEE HERE. NOT EXHAUSTED AND OVER THINKING AT ALL.

  • TheZombieTux Brig Spaceboi 👨‍🚀🛰️🚀 (@TheZombieTux) reported

    @carnageous7 @TherconJ Both Chrome(/Chromium) and Firefox have their advantages and disadvantages. Last time I tried it, Firefox was too CPU intensive. And my main issue nowadays with Chromium is just that Netflix and Amazon Prime Video are laggy for some reason.

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
  • 1007
  • 1022
  • 1055
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  • 1066
  • 13
  • 2016
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  • mp1023