Is Amazon Prime Instant Video down?

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

 No problems detected at Amazon Prime Instant Video

Amazon Prime Instant Video problems in the last 24 hours

Amazon Prime Instant Video Outage Chart

At the moment, we haven't detected any problems at Amazon Prime Instant Video. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Playback Issues (39.66%)
  • Buffering (27.98%)
  • Crashing (20.44%)
  • Sign in (9.49%)
  • Video Quality (2.43%)

Amazon Prime Instant Video Outage Map

The most recent outage reports and issues originated from:

Amazon Prime Instant Video Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Amazon Prime Instant Video Issues Reports

Latest outage, problems and issue reports in social media:
  • ConduitGalaxy TheThunderGalaxy (@ConduitGalaxy) reported

    Unpopular opinion: I don't like Netflix and Amazon Prime Video services. Worse case scenario, makes me lag. Worst case scenario, takes beloved franchises and blows it out of proportion. Best case scenario, I don't watch 'em.

  • dL_1337 dL (@dL_1337) reported

    Atlas Shrugged hit Amazon Prime video. Part III has to count as one of the worst movies I've bothered to watch. Ed Wood meets Alan Smithee. Unintentionally a parody...

  • Angry_Husky Angry Husky (@Angry_Husky) reported

    @Jyrinx @Maggie_McNeill @Sarcastic_hubby @CBS I had to look that up. Unfortunately, the series is not available on Amazon or Netflix. I did find a poor quality video of season 1 episode 1 on Youtube, though. I liked The Wire and The Deuce, but aside from Simon's work, I consider crime dramas to be pure fiction.

  • CateH_Jul22nd Cate 💙❤️💔🧡💛💚 (@CateH_Jul22nd) reported

    Real world problem here (not). I have Xfinity, and an Amazon Prime account. Cannot work out how to view Prime Video’s on my TV (old school..... I do not watch movies on anything other than a TV). Any tips @amazon-prime

  • ndaught Nathaniel (@ndaught) reported

    Pro-tip: (for American viewers) If you don’t want to use the awful CBS app to stream #StarTrekDiscovery you can buy the CBS pass on Amazon Video and use their app instead. #CBSAllAccess

  • criedhavoc Dustin S. (@criedhavoc) reported

    @UberHaxorNova what I find super coincidental is in an Amazon video you use a walking boot for broken legs/ankles in a bit and I was laughing to my bro cause I had a broken ankle and was like "wait until he actually needs one, it's even less fun" and THEN YOU BROKE YOUR ANKLE

  • NextStudiosTV Next Studios (@NextStudiosTV) reported

    We’re currently experiencing outages when streaming “The Real with Joseph Azarian” and “Aware: Racism” on Amazon Prime Video. “This Is Family” is so far unaffected by the outage.

  • GracieL0uisex0 Grace (@GracieL0uisex0) reported

    i'm really upset that they took the twilights off of amazon prime video... what will i do without my guilty pleasure movie @PrimeVideo please fix it

  • Spensieri V Spensieri (@Spensieri) reported

    @CraveHelp I’m having trouble with your app for the Amazon FireTV. 9 times out of 10 it tells me I need a CraveTV subscription to view the video, even though I am already logged in. I have no trouble viewing video on the iOS app. Please help.

  • gussent GusSent (@gussent) reported from Baltimore, Maryland

    @DavidWWarfield It's a Ring "spotlight cam." It's pretty good, really easy to setup and get working out of the box. the mobile app "just works." I also have a Ring video doorbell. Also good. Ring is owned by Amazon, and they recently were exposed for major privacy issues. UGHHH

  • SiameseCatTwins SiameseCatTwins4Ever (@SiameseCatTwins) reported

    @feralbecky @alleycatallies @nwinograd @natgeowild @AmazonVideo 9. Because feces, no matter who pooped it, can cause an epidemic of sickness! #RomaineLettuce I have one more problem with @natgeowild, @natgeokids, @nationalgeopraphic

  • SiameseCatTwins SiameseCatTwins4Ever (@SiameseCatTwins) reported

    @feralbecky @alleycatallies @nwinograd @natgeowild @AmazonVideo 6. ..all resulting from HUMAN activity, is the cause of decimation of wildlife, extinction of species! NOT cats, dogs, squirrels, horses. HUMANS are the problem species.

  • ConorMODonovan Conor O'Donovan (@ConorMODonovan) reported

    I tried to watch a movie via Amazon's video service recently. It would have cost €2.99 for me to watch it, which I was perfectly happy to pay. But I couldn't, as I am in Ireland, and not the UK, and apparently this is an issue. I couldn't find anywhere else to legitimately...

  • FishStix Ben Goldhaber (@FishStix) reported

    @TheDerrit True, but I think there are relatively simple ways to combat the worst of this. You're talking about Google/Amazon here. Start with English only. Hire 1-2 full time people to work on tag curation. Limit the # of tags any one channel/video can use to something small. Moderate.

  • kylegoslin Kyle Goslin (@kylegoslin) reported

    Amazon prime subscription is a terrible thing.. more physical books on top of my prime reading which is included.. and video... #contentoverload

  • FishStix Ben Goldhaber (@FishStix) reported

    Obviously these aren't game-breaking problems. Online video continues to grow at every year. Nor is it a simple fix. Literally Google, Amazon, Facebook, and Microsoft are investing in video and theoretically discovery.

  • wolffan21YT wolffan21 (@wolffan21YT) reported

    @Se_Railway Your wifi is good from my experience on the High Speed trains but I have never managed to get the Amazon Prime Video to work. Always some sort of streaming error on my phone.

  • TSOH_Investing Science of Hitting (@TSOH_Investing) reported

    @comcastcares It's an issue with my account specifically, it's a question of Comcast and ESPN / Disney working together for integration on the Xfinity box (similar to the agreements Comcast has with Netflix and Amazon for Prime Video).

  • WeirdCoolDumb Weird Cool Dumb (@WeirdCoolDumb) reported

    @misseseel Nope, I've been having issues with the site on and off for about 20 minutes now. Others have reported issues with Prime Video, Alexa, etc. #Amazon

  • LyleSchmitz NO FREE TAKIS (@LyleSchmitz) reported

    amazon just recommended me an industrial quality electric meat slicer. honestly can't figure out why, but Jeff knows best and it was 40% off. review video up in 2 days.

  • Kriuss aK (@Kriuss) reported

    @DrMcFunkyPants @zTengoku @XboxSupport Yeah it’s hard to pin point. I seen they were having issues with amazon video earlier for Xbox. I got twitch up and running for the night so hoping it’ll get fixed by the morning.

  • OldStudentnow OldStudent (@OldStudentnow) reported

    @NBCNews "White Guilt" is not new. I see that Shelby Steele wrote a book by that title. Read what Amazon has to say about it. NBC did not publish this video for the purpose of healing racial problems, but to further divide. The past has been horrific. The press seeks to exploit that.

  • Spensieri V Spensieri (@Spensieri) reported

    @CraveTVHelp I’m having trouble with your app for the Amazon FireTV. 9 times out of 10 it tells me I need a CraveTV subscription to view the video, even though I am already logged in. I have no trouble viewing video on the iOS app. Please help.

  • soxbruins Amy Fougere (@soxbruins) reported

    @XboxSupport Amazon video won't stream... Loads choices but then nothing but a black screen. Have uninstalled and reinstalled app, no change. Help please.

  • Jarrod_Hayson Jarrod Hayson (@Jarrod_Hayson) reported

    @TeamYouTube @TeamYouTube I have checked for any issues on my events page as your documentation suggests, and the video that is there, is the one that amazon themselves released from copyright after i lodged an appeal. So therefore i have resolved any issues that prevent me from livestreaming

  • xxSCOOPxxx Scoop (@xxSCOOPxxx) reported

    @XboxSupport Amazon Prime video is not working on Xbox. Seems to be working on other devices.

  • PerformancePaul Paul Nicholls (@PerformancePaul) reported

    @AmazonHelp my amazon prime video isn’t working on my Xbox One. Having searched the issue on Twitter is looks like it’s an issue your side. And yes, I’ve troubleshooted lol the usual things. Please let me know when it’s fixed!

  • miIeswhu miles (@miIeswhu) reported

    Amazon Prime Video is so ******* shit why does it buffer all the time

  • krishnryn Bad Hindu krishnryn (@krishnryn) reported

    @mrtechsingh @TechnoTalkyYT @YouTube In My Mi 4A Amazon prime video not working. @xiaomi promise to solve the problem but still it is same. Customers are look fools in India.

  • UpenSin66021598 Upen Singh (@UpenSin66021598) reported

    If my problem is not resolved by tomorrow I will share a video of opening box and which show what kind of service provided by amazon prime member.

  • dylanruffo dylan Ruffo (@dylanruffo) reported

    @LifeisaGameCa @zerohedge agreed, the quality of their programs ,movies are terrible, these days everyone is a writer & director & the quality proves it, not like the 70;s, 80's 90's so much better less programs, more is not always better, Amazon video too

  • Rodman1_r2 Ryan Rodman (@Rodman1_r2) reported

    @chetfaliszek Amazon video quality streaming sometimes falls behind. I own some on Flixster, MoviesAnywhere, Amazon, and VUDU. VUDU has good image/streaming quality, but also, you can sync MoviesAnywhere and VUDU accounts and watch what you own on either service.

  • JudithBastin Judith Bastin (@JudithBastin) reported

    @altonbrown @CookingChannel The one problem watching via Amazon video. Not getting it til the next day

  • maurya83sachin Sachin Maurya (@maurya83sachin) reported

    @NokiamobileIN @nokia Nokia 7 Plus supports Widevine L1. But HD streaming is not working in Amazon Prime Video or Netflix

  • johnbirchman John Birchman 🌊 (@johnbirchman) reported

    @justinrdawson They won't really fix the issue. They are trying to do what Google did with Google Voice to improve voice recognition (except Google was up front with users). Amazon is using all the free video from the doorbells to improve their facial recognition, but really didn't tell users.

  • kmathan [-_-] (@kmathan) reported

    @prabhuferrari Amazon fire stick here...absolutely no issues. Hotstar , Netflix and Amazon video all working well.

  • rycrist Ry Crist (@rycrist) reported

    Think the "Facebook effect" is a big reason why Amazon and Google continue to push free voice calls and video chats as a key feature. Beyond being an obvious use case, people have a hard time quitting services that help them connect and keep in touch with loved ones.

  • RaachelFermo rachel, i guess (@RaachelFermo) reported

    thanks @catastrophephe for giving me access to her amazon prime video account so i can watch mr. robot. It's almost 6am and i spent the entire day binge-watching it instead of working on my math problem set due today technically :))) still worth it

  • rickelle99 Shaquerria☀️ (@rickelle99) reported from Gainesville, Florida

    lmao y’all i hate amazon prime video. i pay $6.99 yo watch these homemade movies😂😂😂 this acting and quality be ass as ****

  • localpotti 🥭 (@localpotti) reported

    My GOD the amazon video player is AWFUL

  • AmirTalai Amir Talai (@AmirTalai) reported

    @sophchang @IjeomaOluo i am SO JEALOUS that you had to google Ben Shapiro. I was also recommended an "Amazon Alexa is a CRAZY SJW!" video with 7 MILLION views next to the video of Ijeoma as well. I think they were recommended to me bc of some awful altright videos I watched thanks to @chick_in_kiev :(

  • kgaurav98 kumar gaurav (@kgaurav98) reported

    @AmazonHelp And #Amazon #AmazonIndia if you are not fixing this issue by today then i will upload one more video and i will distory SDCAM on road then then i will upload that video in official channel. And then i will ask amazon to my pay my trip bill which i loose and cam price.

  • kgaurav98 kumar gaurav (@kgaurav98) reported

    @AmazonHelp #Amazon #AmazonIndia since i loose 20k rs because of amazon mistake. Who will take responsible for that. I am a business man and youtuber i have not upload that video on official channel right now if i get that done i think amazon will get into big problem.

  • kgaurav98 kumar gaurav (@kgaurav98) reported

    @AmazonHelp Sorry i don't want to talk to customer care any more because u don't help me at all and #Amazon #amazonindia they have sent me wrong product at first place. Its my luck that i have made unboxing video for that order or else #amazon #AmazonIndia may blame me changing the product.

  • Dekuei jimmy decourcy (@Dekuei) reported

    @IGN So now we have Verizon, Amazon, Microsoft, google, Sony, possibly Nintendo, and many others I’m forgetting sounds like a video game crash really is about to be upon us if consumers don’t pay attention and keep to the good brands

  • mandowilson Armando Wilson (@mandowilson) reported

    I don't know which one is worst - publicly liked a porn video in Twitter OR get your private **** pic chat in an affair exposed in news outlet. Amazon of course can't fire Jeff Bezos because of that. We have to re-think our approach to candidates' social media when hiring.

  • whorestuck e.d. (@whorestuck) reported

    please watch "eating out" on Amazon prime video it's the worst

  • skyfeezy m͒ͧa̷̐̃̓̀̈́̆t̓ẗͦͧ͐̍̏ (@skyfeezy) reported

    I have this doorbell. There should be a way to leverage the event triggers to record locally, but then again they would lose money. Also, I'd rather have a rando on the other side of the globe watching video to help train their neural network than some temp worker amazon hired

  • SuzannahDenholm Suzannah Denholm (@SuzannahDenholm) reported

    @SonosSupport It is not the Amazon account that is the problem, same Amazon account and Alexa app works fine in both locations with all other apps and devices, such as Idevices, Nest cameras and thermostats, Ring video doorbells and multiple Alexa devices. It is your poor app. I’m not ....

  • pennyddreadful PennyDeLuxe (@pennyddreadful) reported

    @FranklinH3000 As a temporary fix, just add the series to your watchlist on a web browser & it should be available to stream on Roku through your Amazon Video app.

  • CryMorGaming CryMor (@CryMorGaming) reported

    @itsworthyt Ricegum was called out for making a video promoting a gambling website to kids. He responded by saying "I'm sorry, here have some amazon gift cards." Already pretty awful... ...but then it turns out the gift cards were used already. 2x the scam! @FTC @USAO_LosAngeles @FBI

  • TGBED8v8 Russell Michaels (@TGBED8v8) reported

    @ghettoglass That’s a Netflix issue. Amazon Prime Video only has that problem if you initiate the program outside of the app.

  • Mazurek64 Tomasz Mazurek (@Mazurek64) reported

    @mikeestee @samfbiddle There's also a problem with data security, quoting the article "Ring provided its Ukraine-based research and development team virtually unfettered access to a folder on Amazon’s S3 cloud storage service that contained every video created by every Ring camera around the world"

  • vishalcrown Vishal Gupta (@vishalcrown) reported

    @XiaomiIndia I am having 43" Mi TV but unable to run Amazon Prime Video. You announced that all old tv will also get update and they will become AndroidTV. Till date no update. Your support centre is worst. They know nothing. Time Waste @xiaomi @MiIndiaSupport

  • KisukaKiza Kisuka // Taylor (@KisukaKiza) reported

    @Dragoneer Yeah, it was fantastic in Chrome before. Lately I kept having frame skipping issues going on, or freezes, and massive memory consumption. Good to have an alternative now, I can only Amazon Video so much before I wanna vomit.

  • legendpop Paul R (@legendpop) reported

    @OneMan2Names Yea use hbo go or amazon prime video. Thought that was the way you were watching. Those last seasons were awful

  • INIT_3 systemd_6 (@INIT_3) reported

    @7H3Wh173R4bb17 One of the 0DayAllDay Researches here. This article is SOOO wrong. This isn't Amazon's product. @my_guardzilla sold their product on @amazon. They also used AWS S3 service for video storage. All blame should be on Guardzilla please fix or remove your post.

  • fuckgreg__ greg (@fuckgreg__) reported

    I wish I still had Amazon Video because I never got to finish watching “Hannibal” and I also wanted to watch “The Sopranos.” Someone help a broke boy out ✊😔

  • timoteanbagels 𝐥𝐲 (@timoteanbagels) reported

    hiii how do u cancel an amazon prime video free trial. i really am broke and dont want the subscription to turn regular. pls help

  • SSTV_501c Gregory Kemmis (@SSTV_501c) reported

    After almost 10 days this week or two of fulltime captioning, And 3 years in the making, #TheOneByOneDocumentaries #Episode3 has been completed. If @PrimeVideo says there's no errors... #TheOneByOneDocumentaries #Season1 will be on the @AmazonVideo platforms February 1, 2019

Amazon Prime Instant Video Most Common Errors

List of the most commonly reported error codes and fixes:
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