Amazon Prime Video

Is Amazon Prime Video down?

Some problems detected

Users are reporting problems related to: buffering, sign in and playback issues.

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 12/26/2025 00:20

December 26: Problems at Amazon Prime Video

Amazon Prime Video is having issues since 06:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Buffering (29%)

    Buffering (29%)

  2. Sign in (27%)

    Sign in (27%)

  3. Playback Issues (22%)

    Playback Issues (22%)

  4. Crashing (20%)

    Crashing (20%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesPortland Sign in
United StatesHamilton Sign in
United StatesLos Angeles Buffering
United StatesAustin Crashing
United StatesWindham Buffering
United StatesBirmingham Buffering
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • Fluffyzegreat Roquet Tothestars☢🎱 (@Fluffyzegreat) reported

    @_LarZen_ @TheWheelOfTime @PrimeVideo This is why everything going to crap, the level of culture is abysmal if someone is taking flashy GCI as quality art. But you do you.

  • arcozelense Nuno Miguel (@arcozelense) reported

    @PrimeVideo Movie was absolutely terrible. It was like watching a bad live action Cliffs Notes version of the book.

  • rareyman Ross A. Reyman (@rareyman) reported

    @simonbs Sad to hear this being a possibility. Hats off to Amazon @PrimeVideo for at least having an option to remove the annoying Skip Intro interface that ruins the hard work people put into crafting the intros.

  • vinay_supyal Supyal_Activist (@vinay_supyal) reported

    Bullshit customer care service so far received from @PrimeVideo . Why you have given help & feedback option if that doesn't work? I am fed up after seeing the issue that I am facing currently... Will you help me or not?

  • LadiYakubu3 Tanyapope (@LadiYakubu3) reported

    @Vikasssss075 @JioCare @PrimeVideo I got my account retrieved with the help of maxi_recovery on Instagram They’re really reliable Y’all should check them out

  • CardVillen Louis Ville (@CardVillen) reported

    @PrimeVideo you really need to fix your UI. I just went from The Boys Season 1 Episode 1 to Season 2 Episode 2. Got a major spoiler before I realized I wasn’t on the right episode. Because your interface for some reason didn’t know that I wanted to watch S1E2 after episode 1...

  • IncredibleJohnY IncredibleJohn (@IncredibleJohnY) reported

    @lifeinpieces_uk @PrimeVideo @SAghdashloo I feel like it was an ending that can work for a reboot if the Amazon or Sci fi gods revive the show, don't get me wrong, I loved the ending, I just had a hope that it could conclude and follow all the books till the end

  • LoraxoftheLeft Lorax 🏴🚩Ⓐ ☭ (@LoraxoftheLeft) reported

    What ******** is this @PrimeVideo trash *** broadcast of the 49ers cowboys game. The audio ******* sucks and the commentators are awful

  • Fluffyzegreat Roquet Tothestars☢🎱 (@Fluffyzegreat) reported

    @TheWheelOfTime @PrimeVideo The serie is an absolute shïtshow, I never seen a such a dumpster fire like this. Fire the writers, they should never ever work in entertainment

  • binney_peter Peter Binney (@binney_peter) reported

    @PrimeVideo Terrible movie. Can’t believe I pushed through to the end.

  • Grim_Reaper_llc Jeff @ Grim Reaper Films LLC (@Grim_Reaper_llc) reported from Green Bay, Wisconsin

    @StabbyTimeTV @PrimeVideo If Ilsa Fisher is evil, I'm sure we can work it out.

  • amitmittal2020 Amit Mittal (@amitmittal2020) reported

    @PrimeVideo Fake Advertisement of free one month subscription , I have created my new account , firsly while making payment of Rs 2 it shows an error occured and suddenly when logged in again it is not showing Free one month option Totally FAKE!!!!

  • Ganesh_Makkena Ganesh Makkena (@Ganesh_Makkena) reported

    Hi @airtelindia @Airtel_Presence i have activated my free trial of @PrimeVideoIN mobile subscription but I'm unable to play any content in primevideo please help me

  • howe2cher richard 🌴🐝🏳️‍🌈 (@howe2cher) reported

    @PrimeVideo Thought it was lacking something. It’s not terrible but it’s not that good either. Music is great but pacing is off .

  • 1_mattitude 1Mattitude (@1_mattitude) reported

    @PrimeVideo Worst movie ever

  • criadojohnny1 johndoe⛩ (@criadojohnny1) reported

    TURN THAT LOW QUALITY COMMENTARY OFF THE FOOTBALL GAME @PrimeVideo

  • Castle4_MW Mark Willis (@Castle4_MW) reported

    @PrimeVideo Just tried again with #WheelOfTime, episode 5, and I'm afraid it just isn't very good. Nothing wrong with the cast, just badly written with serious pacing issues. I've given it a fair shot, as on paper this is my thing, but life is too short to waste. 🤞 for LotR ...

  • afjenkins Alice Jenkins (@afjenkins) reported

    @PrimeVideo The Tomorrow War. That movie absolutely blew me away. It was such a high quality movie the cast, the writing and directing. That was never in theaters. I didn't have to pay extra for it. Absolute home run

  • lucas_n1000 Lucas (@lucas_n1000) reported

    @MarioOrdonez13 @paramountplus @PrimeVideo Do you know that it is possible to subscribe to Paramount+ through Prime Video? I had problems too and it was the only way to watch CBS live

  • KritiMi34395104 Kriti Mittal (@KritiMi34395104) reported

    @chelseaperetti We want to watch this in India!!!! But its unavailable!!!! Help us @PrimeVideo @chelseaperetti

  • Fluffyzegreat Roquet Tothestars☢🎱 (@Fluffyzegreat) reported

    @_LarZen_ @TheWheelOfTime @PrimeVideo Yes, you're right you have a right to love low quality entertainment. Go read the books before thinking this is a good adaptation and a good quality serie.

  • Jessica07003302 Jessica Ramon (@Jessica07003302) reported

    @Harshit12875452 @amazonIN @PrimeVideo Sorry for the experience, It’s amazingly frustrating my account was hacked, the Appeal never work, I got no response from support, not until someone referred to cybersmart02 on Instagram .. who assist me to recover my account back.

  • RWDYNori STFU | Nori (@RWDYNori) reported

    The audio on @PrimeVideo for @NFL is awful. What is this??

  • AtlantaRoad CB (@AtlantaRoad) reported

    When I’m watching Sneaky Pete on @PrimeVideo after like 5min it just cuts off… repeatedly .. can we fix this bug. Doesn’t happen in mobile

  • SURAJPATIL146 SURAJ PATIL (@SURAJPATIL146) reported

    @AmazonStudios @PrimeVideo @ReginaKing Maine apple airpods order Kiya tha 8oct 2021 ..Order ID:407-6132851-5707537 mujhe ab tak nahi mila hai or refund ke liye complaint dala to account closed kiya hai...please help guys....1no chor company hai ye logo ka paisa khati hai..

  • minal675 anon (@minal675) reported

    You all need to work on hyping #UmarRiaz MORE! Not just for BB. But I want him on Netflix, @PrimeVideo @DisneyPlusHS let’s go comment on their recent tweets with the tag line JANTA DEMANDS UMAR RIAZ

  • ray_brennan_sf Ray Brennan (@ray_brennan_sf) reported

    @PrimeVideo a person signs up for Amazon prime trial. Make a qr code. They can scan the code for fast, easy, passwordless login. Why are you guys so dumb? #moron

  • picodegallo382 picodegallo382 (@picodegallo382) reported

    ran into all the problems during tonight's watch party stream. on top of that, computer crashed AGAIN... @Twitch & @PrimeVideo, fix the damn watch party feature. playback is TERRIBLE. loading errors & constantly jumping around.

  • juliecarveth julie (@juliecarveth) reported

    @PrimeVideo Tried watching this. Didn’t work

  • thor_himmler Thor himmler 🍊 pronouns(trump/won) (@thor_himmler) reported

    @PrimeVideo Lost me at george clooney. Lol and amazon treats their workers like Slave labor! Why would i help fund slave labor?