Amazon Prime Video down or not working? Problems, status and outages

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

• Playback Issues (34%)
• Buffering (24%)
• Crashing (20%)
• Sign in (18%)
• Video Quality (5%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Hurst	Crashing	3 hours ago
Santa Clara	Buffering	3 hours ago
Chico	Sign in	5 hours ago
Dallas	Crashing	6 hours ago
Madrid	Buffering	9 hours ago
Mandeville	Crashing	10 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Siddharth Venu (@sidvenuofficial) reported 2 minutes ago

  Cancelling @TheExpanseWR is one of the worst decisions made by @PrimeVideo tbh

• 
  Michael Cohen (@professor_cohen) reported 4 minutes ago

  @ActuallyNPH HIMYM is no longer included with @PrimeVideo !! Help!! I don’t have that kind of green salad !!!! Somber low five 🫲🏽

• 
  Frank The Francisco (@MattHol51951793) reported 4 minutes ago

  @PrimeVideo The show is terrible Thanks @amazon for ruining everything you touch

• 
  Justa Pbrfan (@JustaPBRFan) reported 10 minutes ago

  @pbrceo @PrimeVideo Maybe it will be more interesting then actually being at the real thing. The in arena experience at "Team Finals" was awful, left early every time. As a die hard fan of PBR it pains me to say it. Please stop having your TV announcers feed being broadcast for the live audience.

• 
  Nienke (@NienkeTichelaar) reported 12 minutes ago

  @PrimeVideo season 7 ep 13 also has static noise. Please fix this

• 
  Prime Video Italia (@PrimeVideoIT) reported 23 minutes ago

  @PrimeVideo @Harry_Styles @HSHQ sure thing! but do they know how to make the perfect spritz? (i can help btw)

• 
  Kıvılcım Aras 🌈 (Sparky) (@kivilcimaras) reported 25 minutes ago

  @PrimeVideo you have put the Abominable Bride episode under 3.0 in Sherlock but it is supposed to be 4.0. Please fix it. @Sherlock221B

• 
  Mahesh Nanda (@maheshmaxnanda) reported 25 minutes ago

  I’m unable to play any videos on @PrimeVideo , I raised a ticket with you guys, your tech guy did something and then vanished without resolution. No response on ticket, troubleshooting. Can someone contact me and help ???

• 
  𝙹𝙰𝙼𝙴𝚂 𝚂𝚃𝙴𝚅𝙴𝙽𝚂𝙾𝙽 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@JJAMESSTEVENSON) reported 29 minutes ago

  Finish work get home & check out @KSI @PrimeVideo Documentary #KSIInRealLife #KSIDocumentary

• 
  y🕷 (@alltooswift13_) reported 33 minutes ago

  @AtlanticRecords @daisyjonesand6 @PrimeVideo The link doesnt work :(

• 
  🇮🇳#Chowkidar (@jiboyv) reported 35 minutes ago

  @amazonIN what's the point of being a paid #Prime member when the shipping is taking more than a week to reach. Does it really pay to be on Prime membership other than for the #PrimeVideo Platform and music which I hardly use. So fix it or we'll go regular. I can wait 10days .

• 
  HAZEM (racks enthusiast)🇲🇦🇲🇦🇲🇦🇲🇦 (@BVF_999) reported 38 minutes ago

  I'm on Amazon prime and I've been waiting for #KSIInRealLife and it's still not available to watch in Egypt @PrimeVideo is there a problem

• 
  Steve Owles 🏴󠁧󠁢󠁥󠁮󠁧󠁿🦉⚒️ (@SteveOwles) reported 40 minutes ago

  @gazallen72 @PrimeVideo Disagree. Don’t bother. CGI was awful, as was the ending.

• 
  Lady Aleena (@Lady_Aleena) reported 43 minutes ago

  Would my @PrimeVideo login also work for @AmazonFreevee?

• 
  Vishnu® (@vishnu_sharma29) reported 43 minutes ago

  @PrimeVideo @daisyjonesand6 I am unable to login my account and 30 day trial is making fool of public nonsense

• 
  Melvin Urí Sánchez (@MUSanchez03) reported 44 minutes ago

  Honestly @PrimeVideoLat @PrimeVideo could perfectly save #TheBastardSon from @NetflixLAT. The show is its entire line and they could actually make it work since it received amazing critics.

• 
  Johnson Peele (@GratefulDeadNW) reported 44 minutes ago

  @GratefulDead @Coda_Collection @PrimeVideo Can someone explain this to me like I’m 3. Is this free on Amazon prime? Or do you buy this channel speedster when you’re logged into prime? How does this work? Again, like I’m 4

• 
  Rockridge (@rockrid61874184) reported 44 minutes ago

  @PrimeVideo @peacock any reason why the Peacock app doesn’t work properly on FireTV?

• 
  Thatoneguy (@shikyoxtenshi) reported 45 minutes ago

  @PrimeVideo Oof promoting a better show over your terrible one

• 
  Bob Clark (@NeoWestchester) reported 45 minutes ago

  @pop_arena @PrimeVideo needs to fix the aspect ratio issues on their stream of the Japanese version of this.

• 
  Makkena Tirumala Chowdary (@TirumalaMakkena) reported 46 minutes ago

  I've tried resetting the app and logging out and back in, but it hasn't fixed the issue. Could you please help me resolve this issue? Thank you for your help. Sincerely Makkena Mallikharjunarao. @amazon @PrimeVideo @amazonIN

• 
  K ⚢ | aloto era (@killiingv) reported 46 minutes ago

  MY @PrimeVideo ISNT WORK I JUST WANNA WATCH THE MOVIE

• 
  Matt Mitchell (@MattMitchMedia) reported 50 minutes ago

  Just finish Amazon Prime The Rig, it was not what I expected. Supernatural disaster without closure on whether they fix the problem. They definitely set it up for another season which I most certainly won’t watch. #PrimeVideo #therig

• 
  realfentonlawless (@realfentonlawl1) reported 53 minutes ago

  @PrimeVideo One reason for the decline in the quality of all content is the draconian submissions policies of you and other majors. I have a great project and can't get a read or meeting. What's the remedy? @JeffBezos @

• 
  Luisa ZenAl (@LuisaZenal) reported 53 minutes ago

  I have to go to work but @PrimeVideo hasn't announce that they're gonna #SaveVampireAcademy. So annoying 🙄 #VASeason2

• 
  Erika (@erikathewriter_) reported 55 minutes ago

  Hey @FANologyPV and @PrimeVideo! I was watching #TheLegendOfVoxMachina from @CriticalRole and saw some minor errors in the captions! Season 2, Ep5 at 12:37, it’s Pike saying “Oh god, it was a massacre” and not Kima! 1/3 #LVMSpoilers

• 
  kittensoft 🜃 (@kittensoft39) reported 56 minutes ago

  @cuddyswife @PrimeVideo @1899Netflix HELP US, STINKY JEFF (bezos) !!!

• 
  Darren Lake (@DarrenLake17) reported 57 minutes ago from Taunton, England

  @gazallen72 @PrimeVideo No thanks its awful

• 
  Shrikant (@i_amShrikant) reported 59 minutes ago

  @theepicon @PrimeVideo @AmazonHelp Purchased epicon subscription, trying to sync epic-on app on fire tv, but app is closing after opening repeatadly. Tried reinstalling, reseting cache, data, no use, can you help here

• 
  siddharth kulkarni (@MeNivant) reported 59 minutes ago

  @PrimeVideo worst ordering of seasons for @HistoryVikings I am watching season 6 before season 5 on autoplay.. Ruined for me now 2 episodes in and I found out this is wrong ordering.. Disappointed.