Amazon Prime Video status: streaming issues and outage reports

Some problems detected

Users are reporting problems related to: playback issues, buffering and crashing.

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 22, 6:20 AM EDT	0	0
Apr 22, 6:40 AM EDT	0	0
Apr 22, 7:00 AM EDT	0	0
Apr 22, 7:20 AM EDT	0	0
Apr 22, 7:40 AM EDT	0	0
Apr 22, 8:00 AM EDT	0	0
Apr 22, 8:20 AM EDT	0	0
Apr 22, 8:40 AM EDT	0	0
Apr 22, 9:00 AM EDT	0	0
Apr 22, 9:20 AM EDT	0	0
Apr 22, 9:40 AM EDT	0	0
Apr 22, 10:00 AM EDT	0	0
Apr 22, 10:20 AM EDT	0	0
Apr 22, 10:40 AM EDT	0	0
Apr 22, 11:00 AM EDT	0	0
Apr 22, 11:20 AM EDT	0	0
Apr 22, 11:40 AM EDT	0	0
Apr 22, 12:00 PM EDT	0	0
Apr 22, 12:20 PM EDT	0	0
Apr 22, 12:40 PM EDT	0	0
Apr 22, 1:00 PM EDT	0	0
Apr 22, 1:20 PM EDT	0	0
Apr 22, 1:40 PM EDT	0	0
Apr 22, 2:00 PM EDT	0	0
Apr 22, 2:20 PM EDT	0	0
Apr 22, 2:40 PM EDT	0	0
Apr 22, 3:00 PM EDT	0	0
Apr 22, 3:20 PM EDT	0	0
Apr 22, 3:40 PM EDT	0	0
Apr 22, 4:00 PM EDT	0	0
Apr 22, 4:20 PM EDT	0	0
Apr 22, 4:40 PM EDT	0	0
Apr 22, 5:00 PM EDT	0	0
Apr 22, 5:20 PM EDT	0	0
Apr 22, 5:40 PM EDT	0	0
Apr 22, 6:00 PM EDT	0	0
Apr 22, 6:20 PM EDT	0	0
Apr 22, 6:40 PM EDT	0	0
Apr 22, 7:00 PM EDT	0	0
Apr 22, 7:20 PM EDT	0	0
Apr 22, 7:40 PM EDT	0	0
Apr 22, 8:00 PM EDT	0	0
Apr 22, 8:20 PM EDT	0	0
Apr 22, 8:40 PM EDT	0	0
Apr 22, 9:00 PM EDT	0	0
Apr 22, 9:20 PM EDT	0	0
Apr 22, 9:40 PM EDT	0	0
Apr 22, 10:00 PM EDT	0	0
Apr 22, 10:20 PM EDT	0	0
Apr 22, 10:40 PM EDT	0	0
Apr 22, 11:00 PM EDT	0	0
Apr 22, 11:20 PM EDT	0	0
Apr 22, 11:40 PM EDT	0	0
Apr 23, 12:00 AM EDT	0	0
Apr 23, 12:20 AM EDT	0	0
Apr 23, 12:40 AM EDT	0	0
Apr 23, 1:00 AM EDT	0	0
Apr 23, 1:20 AM EDT	0	0
Apr 23, 1:40 AM EDT	0	0
Apr 23, 2:00 AM EDT	0	0
Apr 23, 2:20 AM EDT	0	0
Apr 23, 2:40 AM EDT	0	0
Apr 23, 3:00 AM EDT	0	0
Apr 23, 3:20 AM EDT	0	0
Apr 23, 3:40 AM EDT	0	0
Apr 23, 4:00 AM EDT	0	0
Apr 23, 4:20 AM EDT	0	0
Apr 23, 4:40 AM EDT	0	0
Apr 23, 5:00 AM EDT	0	0
Apr 23, 5:20 AM EDT	0	0
Apr 23, 5:40 AM EDT	0	0
Apr 23, 6:00 AM EDT	0	0
Apr 23, 6:20 AM EDT	0	0

April 23: Problems at Amazon Prime Video

Amazon Prime Video is having issues since 04:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

Playback Issues (33%)
Buffering (24%)
Crashing (21%)
Sign in (18%)
Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Sherwood	Crashing	7 hours ago
San Jose	Buffering	9 hours ago
Township of Evan	Playback Issues	9 hours ago
Sacramento	Crashing	1 day ago
Kokomo	Sign in	1 day ago
Ellicott City	Buffering	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

Hari om Shukla (@HariomShuk34751) reported 3 minutes ago
@PrimeVideo Ihave purchased annual plan for ad Free content, but still it's shown the ads worst experience with prime ,this is my first and last time to spend money on prime.
GxLxGL (@GxLxGL) reported 4 minutes ago
@PrimeVideo Why are you movies being lumped into TV categories (Recently added TV, Top TV, etc) ? It's been like this for weeks now. Please, fix this!
Andy Lycett (@AndyLycett) reported 5 minutes ago
Anyone else watch the @PrimeVideo Champion’s League on their tablet because the TV picture is so terrible? #SPOARS
SIKUM (@SIKUHDELICS) reported 5 minutes ago
@PrimeVideo @TheMasters @SportsonPrime And I literally can't watch it bc your TV app is broken
Aman Bhargava (@Amanbhargava23) reported 8 minutes ago
@netflix Does justify its money it started practicing Market skimming long time back addict people to cheap prices and then start increasing ! But most of its movies have black borders so it doesnt fit the screen and the picture quality is horrible as compared to @PrimeVideo
Williamson “Peterson” Jacobson (@butteryfade) reported 10 minutes ago
@PrimeVideo @TheMasters @SportsonPrime NOT WORKING
lestat calça de couro cinturinha baixa (@m3mbranamucosa) reported 10 minutes ago
.@PrimeVideo where's Those About to Die s2 ?!?!?!??! go to work!
Blu. (@ktk8956) reported 13 minutes ago
@mikethemiz @PrimeVideo You gotta get your lick back bro. Gotta spin the block on danhausen for that. Crazy work.
Glenn Platt (@gorsecurse) reported 13 minutes ago
Watching #Worldbreaker on @PrimeVideo and Prime Sub is no longer sufficient. At a poignant moment an Ad. Break. The spell is broken. This is why @AmazonMGMStudio won't be able to revive Bond. Studio bosses can't see what it is that audiences respond to. There are precedents. 🧵
The D Man 🇺🇸 (@dstedham511) reported 15 minutes ago
What good are streaming services if you have to pay for movies in addition to the monthly service fees? Prime is by far the worst of them all... @PrimeVideo
Dr. Steve Chrosley, PhD (@chrosley) reported 15 minutes ago
@nowscreamingpv probably the worst show I’ve seen this year. Not interested in another season. Gee **** @PrimeVideo. Do better.
Ernest of Borgnine (@ACK2069) reported 19 minutes ago
@PrimeVideo Thank God it's over. The last season was terrible woke nonsense.
Krish2060 (@Krish2060) reported 20 minutes ago
@PrimeVideo Worst series in entireOTT platforms, who’s approving these nonsense content in Prime??
Sleeping Dalmatian (@RSchiltJr) reported 20 minutes ago
@PrimeVideo @Crunchyroll why don't I have access to the new season of Re:Zero through my membership? I am very confused. Please help.
Aman Bhargava (@Amanbhargava23) reported 21 minutes ago
High time for everyone to leave @netflix because ****** up part is most of its movies have black borders IT DOESNT COVER THE SCREEN FULLY EVEN IF THE MOVIE IS LATEST LIKE REBEL MOON & PICTURE QUALITY IS BAD AS WELL @PrimeVideo @AmazonMGMStudio Prime covers fully with quality👌
Raw (@raw_eth) reported 22 minutes ago
@shanicucic96 @KCMontero @PrimeVideo Its all going to work out!
Abhishek Yadav (@Er_Abhi_N) reported 23 minutes ago
@PrimeVideo hello, just tell me, why is web series on prime videos is having so poor video quality,
vanshika arora (@AroraVanshikaa7) reported 33 minutes ago
@LGIndia @PrimeVideo Shameful service by @LGIndia. My AC is not working for 1 month and even after complaint #RNP260419019812, no real help has been provided. No technician, no repair, only delay and false closure attempts by asking for Happiness Code. Worst company experience. Fix this NOW.
Andi Caulton (@AndiCaulton) reported 33 minutes ago
Jon Champion as main commentator on @PrimeVideo #ChampionsLeague is just terrible. Talk about what’s actually happening!! 95% of the time he’s just saying players surnames. Not a hint of passion or excitement about anything happening.
Aditya (@sherlockBaktha) reported 33 minutes ago
@puriiii___ @PrimeVideo Kanisam last 8-9 yrs nunchi inthe worst asal 0 improvement
Tim Smith (@tsmith4741) reported 37 minutes ago
@SportsonPrime @PrimeVideo @TheMasters The color on your stream is terribly washed out compared to all other streaming sources. It’s awful. Augusta National’s gonna be pissed if they see their beautiful green being presented like this.
Chris Jackson (@MicDropJackson) reported 37 minutes ago
@YukonCornellius @PrimeVideo I can see that. Anything else I can help you with?
ArcherCat (@ArcherCat17) reported 38 minutes ago
@amazon @PrimeVideo your customer service reps are terrible
SantiMessi10 (@SantiMessi01) reported 40 minutes ago
@Yankees @PrimeVideo @SportsonPrime If Cam Schlittler is playing Imma crash out
mitch (@postgrad_male22) reported 41 minutes ago
I’ve seen a lot of ****** movies ***** Up was by far the worst movie I have ever watched full stop. Awful. Grotesque. Abhorrent @PrimeVideo fire whoever read the script and approved the funding for this giant piece of ****
BigDaddyMac (@kei3969) reported 43 minutes ago
@PrimeVideo That’s some nasty work using a car for wackamole!
Mahesh Desai (@demahesh1) reported 47 minutes ago
@amazon @PrimeVideo Worst customer service for prime membership
Clint  (@KeyboardJunkie) reported 49 minutes ago
This news angers me to the very depths of my soul. You have no idea how badly I was left broken after #HaloTheSeries. I take lore seriously. And I treat the lore of my favorite franchises with absolute respect and love. If @amazon @PrimeVideo ruins #MassEffect for me… I just…
BeRealSoon (@BeReal2025) reported 50 minutes ago
@NBAonNBC Honestly your @peacock streaming service is the worst of all time, just a colossal pain in the ***, the ads, the jumping to live. I will cancel ASAP and if for no other reason because of being held hostage and forced to pay. @PrimeVideo is much better. And I've already canceled
Steph CurvYe (@smalllDenergy) reported 60 minutes ago
Performance view stopped working during the Celtics-76ers game for a bit on @peacock At least they didn’t have a complete outage down the stretch of a HUGE game like @PrimeVideo