Is Amazon Prime Video down?
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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Sign in (28%)
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Buffering (27%)
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Playback Issues (22%)
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Crashing (21%)
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Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Mequon |
Buffering | |
| Hickory |
Crashing | |
| Houston |
Crashing | |
| Reno |
Crashing | |
| Marshall |
Video Quality | |
| Pottstown |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Scott
(@csuftitan) reported
@PrimeVideo @chargers @Chiefs What does the video keep getting blurry? Have never had this issue on network TV
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Aaron King
(@royalblckness47) reported
from
Chicago, Illinois
The video quality of this Thursday night game on @PrimeVideo has been very shotty!!! 😡😡😡
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Brian F Doyle
(@CrownDoyal) reported
@NFLonPrime @PrimeVideo The streaming quality is absolute garbage I can’t even watch
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david eskelson
(@davideskelson) reported
@PrimeVideo you have some work to do for TNF it was mostly not good
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Scott Miller
(@skib710) reported
@PrimeVideo need to fix the audio sync for these live games. It’s old Godzilla movie bad!
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John Treat
(@jtreat94) reported
Maybe you have to watch @PrimeVideo on a Firestick to get good, quality broadcast. Was good for a few minutes and back to crap.
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Word Up
(@DreyerMichael) reported
@PrimeVideo the worst football watching experience I have ever seen. Upgrade your modem.
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Brian Riccio
(@mrsnow10) reported
@ClayTravis The commentary has been great. I think they have chemistry. But the picture quality is garbage. I really hate that @PrimeVideo bought it. It is also behind for live betting. Probably the worst case scenario. At least I don’t have to deal with this on Sundays.
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Brian F Doyle
(@CrownDoyal) reported
@Wmbailey5Boston @NFLonPrime @PrimeVideo Terrible for me too
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Nick Kaczor
(@Nick_Kaczor) reported
Anything @AmazonHelp @PrimeVideo ?!? This is awful!
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Elizabeth Wingett
(@lizzyabw) reported
@johnpavlovitz @PrimeVideo I haven’t had any issues. Clear picture
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Matthew Simon
(@MattSimon3232) reported
@AndrewBrandt Maybe they will eventually invest enough to get a quality product. This sucks. I might cancel my @PrimeVideo just because this sucks so bad.
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Brian F Doyle
(@CrownDoyal) reported
@NFLonPrime @PrimeVideo THE PICTURE QUALITY IS ABSOLUTE GRBAGE
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Matt Panuco
(@MPanuco11) reported
Dear @nfl @PrimeVideo this has been the absolute worst experience I have ever had watching a football game. Really hope this gets fixed.
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Big Tim
(@BigTim2000) reported
@Patisblasphemy @PrimeVideo Good luck getting the NFL to help. They jobbed Prime for $1billion and we have to watch a crap product
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jackson carmichael
(@DrFacts2) reported
@PrimeVideo @chargers @Chiefs How has this been the worst broadcast ever?
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Sapiens Magnus
(@sapiens_magnus) reported
@MrJamesMay @PrimeVideo Did you have a clause in the NDA to not mention your broken rib before the special got aired ?
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instant torque also traitor tracker
(@_infowarrior) reported
@PrimeVideo #thursdaynightfootball stream is so choppy. Terrible!
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🎶Thatrichguy🎶
(@tastyvocals) reported
Gotta say, @PrimeVideo your picture quality sucks for live sports. #TNFonPrime
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MERCURY WAVE PORTAL
(@Chaz_Mattson) reported
I'm not a fan of games on @PrimeVideo - not b/c it's not a quality product b/c it is. However, I feel t @NFL is really limiting its audience here. T upside of #PrimeVideo is t games can be autosaved to watch later. That is an upsell. However, not enough if I didn't have Prime.
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Texan for life.
(@astroturf_tex) reported
@PrimeVideo game won’t open on my Apple TV I pay you. Fix it
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Kevin Kelley
(@coachkelley1) reported
Well @PrimeVideo 1st @NFL game was a good one for 55 minutes. Where is the @chargers “go for it” mentality like they showed last year? Terrible play calling by the LAC and decisions were questionable. New theme I guess for prime time NFL games
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Crason8
(@Crason8) reported
Goodness, I have fiber, my Roku has perfect connection (and tested on another device) but goodness, @PrimeVideo stream quality is POOR! It's not 100% bad, but after testing it on a few devices, including someone out of state, they are having same issue, just CRAZY inconsistent.
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will_tomlinson
(@iam_run_on) reported
Very disappointing #PrimeVideo debut. Sound was terrible and the video was sketchy! #PrimeVideo
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Jessica Bedolla
(@jessicabedolla) reported
@PrimeVideo @chargers @Chiefs Connection went down!! 🥲 Error code 5004 not Cool!
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Mike Konowitz
(@MikeKonowitz) reported
from
Los Angeles, California
So @PrimeVideo claims we have a bandwidth issue. But I’ve streamed #NFLSundayTicket - many games simultaneously - many times w/way fewer issues. And nobody but me was even home vs Sunday everyone + friends on WiFi. Now at a bar paying to watch end of the game #TNFonPrime #tnf
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AWAL
(@__awal__9) reported
This stream quality is hot garbage. @PrimeVideo. Worse I’ve seen out of all the live sports streaming options. Super frustrating and major let down 😩😕#KansasCityChiefs #LAChargers #AmazonPrimeVideo
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Matthew Anastasoff
(@Manastasoff4) reported
Watching TNG on @NFLonPrime sucks. @PrimeVideo has the worst live tv. Laggy and terrible rewind/fast forward controls. @YouTubeTV is way better.
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Matthew Anastasoff
(@Manastasoff4) reported
Watching TNF on @NFLonPrime sucks. @PrimeVideo live has constant lag and terrible rewind/fast forward controls. @YouTubeTV is way better.
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Bill Stahl 🇺🇸
(@BillStahlJr) reported
This @PrimeVideo football broadcast quality is iffy - reminds me of the broadcast when we’re in the Caribbean . Seems to be lagging and slow