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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Buffering (28%)
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Sign in (24%)
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Crashing (23%)
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Playback Issues (21%)
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Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Phoenix |
Video Quality | |
| Tallahassee |
Sign in | |
 Plymouth |
Buffering | |
| Atlanta |
Crashing | |
| Vacaville |
Crashing | |
 Perth |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Lea
(@CrayCrayRules) reported
@TheExpanseWR @PrimeVideo @ExpanseOnPrime Omg... of all the episodes, it's not working for the finale! Well maybe tomorrow!
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☣Adam
(@AdamOfDc949) reported
So let me get this straight. I can rent a DVD and watch it with a couple friends at my house, but if I want to do the same things remotely with a @PrimeVideo watch party, it costs three times the price? This is your policy during a pandemic? @primevideosport can you help?
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Taha alharbi 🇸🇦
(@TahaAlharbi) reported
@PrimeVideo you guys need to work on your smart TV app. I installed yesterday and try to watch tv shows but there is some gaps between what the script and subtitle. It is not even supporting Arabic language. No answer back means unsubscribing to your service. Thanks
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Marshall Hollis
(@mars246) reported
@AdamOfDc949 @PrimeVideo @primevideosport Discord stream does not totally work well for this at all. I definitely have not done this before.
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CarlosMidlife
(@CMidlife) reported
@PrimeVideo When are you going to fix the unwatchable dark UHD issue? From multiple post on the internet over the last two years it is a well know problem. Netflix UHD works fine! @netflixD
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Tijmen
(@troberti) reported
Why does the video quality on the @PrimeVideo iPhone app feel so poor? The @ExpanseOnPrime on the "best" setting looks average at best. Are there no 4K options available?
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Gem
(@glr___) reported
@AmazonHelp @PrimeVideo Hi Amazon, I am trying to watch Ally McBeal S1 on Prime but it’s not working... Do you know why?
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CarlosMidlife
(@CMidlife) reported
@PrimeVideo When are you going to fix the unwatchable dark UHD issue? From multiple post on the internet over the last two years it is a well know problem. Netflix UHS works fine! @netflix
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Surrealist Survivalism
(@w_gardner) reported
@PrimeVideo @ExpanseOnPrime @SAghdashloo I was disappointed. I am a massive fan, of book and show, but this was blocky. It set up two major plot points, and knowing there is only the one season to wrap them up. I can't help but know I'm going to be disappointed. Oh well, at least I'll have books to read. #TheExpanse
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Tijmen
(@troberti) reported
Why does the video quality on the @PrimeVideo iPhone app feel so poor? The @ExpanseOnPrime on the "best" setting looks just average. Are there no 4K options available?
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Cody Stark’s real name is Grogu
(@TVcody) reported
@PrimeVideo @ExpanseOnPrime @SAghdashloo So good! I was actually breathless (I kept holding my breath during the episode I guess subconsciously I thought it would help a certain character get out of quite the space pickle
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me
(@Sugarshane1979) reported
@PrimeVideo Leslie Jones is in this which spells awful. Nothing about her is remotely funny.
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Ronin Warrior
(@R0DT1D) reported
@TheExpanseWR @PrimeVideo @ExpanseOnPrime I’m gonna be like the walking dead at work for the next two days. Now I’m able to binge the series. #TheExpanse
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Natacha is social distancing/ an introvert
(@tracy_natacha) reported
@vinegardog1 @farscape @PrimeVideo If only she and John had been able to go travelling on him before Crais got involved. I think he still would have had problems- PK/Leviathan hybrid was never really going to jell but Crais with his own problems made it so much worse.
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Mandy Kilpatrick
(@MandyKilpatric4) reported
@TheExpanseWR @PrimeVideo @ExpanseOnPrime So terrible I wish I could have the time back. It felt like an episode was missing between Bobbie finding Naomi and Holden talking to her in a hospital gown. It was bad, as in stinking. And "Alex" is dead? Didn't even show it. He saved the show and was a necessary character.
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Jennifer McDonald
(@jenmcdo) reported
Hi @PrimeVideo @AmazonHelp just wondering why I can’t watch episode 13 of season 8 of Below Deck in Canada? It shows but I just can’t play it. Episode 14 is fine though! Please help!
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The Metal Girl💀🔥☠️
(@Madisatan) reported
Help i can’t find a movie on @PrimeVideo to watch
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Steven Lewis Simpson
(@REZBOMB) reported
@AmazonHelp So over 3-months ago I reported to you an illegal stream on @PrimeVideo of one of my movies. This is a crime. I was cold & told they would call me back with details. NEVER HAPPENED. Amazon, you are COMPLICIT IN A CRIME!!!! & you are REFUSING to fix it!
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TheRudim3nt
(@TheRudim3nt) reported
@PrimeVideo @ExpanseOnPrime @SAghdashloo Alex's death seemed sudden and rushed. There was enough ground work laid earlier in the season to explain what happened, but it requires a lot of work from the audience-- definitely took me out of the show for a moment.
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Ilse
(@ilseoceansoul) reported
@Marc_Anthony_K @PrimeVideo It does feel like that, doesn't it? I thought prime was there to help 🙄
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antibody shawty
(@lanamerica) reported
@SydneyB84304087 @JeffBezos @PrimeVideo HELP
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Monkey D. Luffy
(@TheLuffy2602) reported
@IndiaPOCO They even didn't renewed widewine L1 certification and in result @PrimeVideo reduced the streaming quality to 480p resolution max. Hands down to @POCOSupport service 👎
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Finding Memo
(@thepocketgeek) reported
@Miss90s @thesageRR3 @PrimeVideo Well.... now you have home work.
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Mandy Kilpatrick
(@MandyKilpatric4) reported
@TheExpanseWR @PrimeVideo @ExpanseOnPrime I was glad Jeff Bezos saved "The Expanse" but this started getting extra terrible about three episodes ago. Really terrible writing, you lost your game. We all watched it together and groaned. You lost your fanbase tonight. We are only examples. Inaros & blowing up earth? Sucks.
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Tijmen
(@troberti) reported
Why does the video quality on the @PrimeVideo iPhone app feel so poor? @ExpanseOnPrime on the "best" setting looks average at best. Is there no 4K option available?
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drsaleemkm
(@drsaleemkm) reported
@PrimeVideo I am not able to sign in to my account. it keeps sending me to the telephone verification page and I don't have that particular phone number anymore. what do I do
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Sebastián Píriz
(@SebastianPiriz) reported
@TheExpanseWR @ExpanseOnPrime @PrimeVideo I loved this season! . It sucks you had to make "adjustments" for this last episode but all things considered I think you made it work pretty well
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Stam°
(@Stamgeneric) reported
@JeffBezos itching to go back to work when he realizes that @PrimeVideo has nothing good to watch
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Jalal Nasser
(@jnasser1983) reported
@PrimeVideo why some subtitles available on mobile and work but on smaet tv not showing the subtitle that i need
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Veronica Foale
(@VeronicaFoale) reported
Trying to watch the season finale of The Expanse and there are no English subtitles available. @PrimeVideo this is a real issue.