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Amazon Prime Video

Amazon Prime Video status: streaming issues and outage reports

Some problems detected

Users are reporting problems related to: playback issues, buffering and crashing.

Full Outage Map

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

April 26: Problems at Amazon Prime Video

Amazon Prime Video is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  • 33% Playback Issues (33%)
  • 23% Buffering (23%)
  • 21% Crashing (21%)
  • 19% Sign in (19%)
  • 4% Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

CityProblem TypeReport Time
London Buffering 10 hours ago
Northborough Sign in 1 day ago
Mexico City Sign in 2 days ago
Fort Collins Crashing 2 days ago
Dallas Video Quality 2 days ago
Pearl River Playback Issues 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • demahesh1
    Mahesh Desai (@demahesh1) reported

    @amazon @PrimeVideo Worst customer service for prime membership

  • celticslurk2000
    Celtics Lurker (@celticslurk2000) reported

    @NBAonPrime @PrimeVideo This was one of the worst game calls I’ve ever heard – I had to mute the game by the end in order to be able to tolerate sticking it out

  • MomoKodopolis
    Momo Kodopolis (@MomoKodopolis) reported

    @PrimeVideo The Celtics–76ers broadcast commentary is way over the top tonight. Constant yelling on routine plays doesn’t match the moment and takes away from the game. Needs a more balanced playoff tone. Some of the worst commentators of the playoffs thus far.

  • DHiddenTruth
    TheTruth (@DHiddenTruth) reported

    @PrimeVideo Why can't prone video work with VPN.? Other video app allow it except prone video. Ypu people really need to work on this.

  • MarcMillerr
    Marc (@MarcMillerr) reported

    @PrimeVideo Fix the Sixers Celtics game!!!!

  • Catbird70353124
    Catbird (@Catbird70353124) reported

    @wbbmayer Just wish they were on another network/streaming service. PRIME is horrible. The audio and video are not synced. The video cuts out alot and I have to reboot. I don't have these issues with other media.@PrimeVideo fix it!

  • Cryms0n
    Carlos Braga (@Cryms0n) reported

    @PrimeVideo Can't watch... Updated app, restarted android box and TV, still no go... Asks me to go to a link (videohelp) that also doesn't work 🤷

  • Jacquesdrums1
    James Jay (@Jacquesdrums1) reported

    @GoToThePictures @PrimeVideo So many streaming services do this. It’s awful and unacceptable!!

  • dennis3967
    KB24 (@dennis3967) reported

    @PrimeVideo the NBA games are unwatchable. Terrible quality!

  • OldSchool_EZ
    Ed from Watertown (@OldSchool_EZ) reported

    Hey @PrimeVideo have these announcers ever called an @NBA game before? Awful.

  • PTandGibbdawg
    PT and The Gibbdawg (@PTandGibbdawg) reported

    The worst basketball broadcast I’ve ever had to endure @PrimeVideo

  • sanna865
    Sanna865 (@sanna865) reported

    Did something go wrong with the new season of The Devil's Hour because why is it not out yet and why is there no trailer or date or anything?? The promotion for it is terrible. @PrimeVideo

  • FeralGenXr
    GenXr (@FeralGenXr) reported

    @PaulyShore @Tubi @PrimeVideo How was tucci to work with? He looks like he would be a nightmare to work with like a tight *** but it’s probably the opposite lol

  • bingosing
    A-Ran (@bingosing) reported

    @PrimeVideo Hey fix your streaming service for the NBA so there aren’t any lapses and goddamn buffering issues! There should never be any lapses in service with all the ******* money at your disposal

  • TreySmith80
    D.D.K (@TreySmith80) reported

    @NBAonPrime @Candace_Parker @PrimeVideo She is the absolute worst

  • pettyvices
    Tom Edward (@pettyvices) reported

    @PrimeVideo This went from being the best show released in 2019 (Season 1) to being literally the worst show streaming on any platform (season 4). The level of decline is almost impressive.

  • MayorMoon85
    MayorMoon (@MayorMoon85) reported

    @ErikaaLauren @PrimeVideo Those were the hornets broadcast team but I’m with you they we’re terrible just ear hurting bad

  • NickCaraviello
    Nick Caraviello (@NickCaraviello) reported

    These announcers on @PrimeVideo are incredibly awful. Is this the first time they ever called a game?

  • goodjobjared
    HIMMOTHY (@goodjobjared) reported

    @PrimeVideo Fix the picture quality on your iOS app for live sports. The picture is extremely overexposed and blown out

  • a1der76
    Adam Wunder (@a1der76) reported

    @PrimeVideo please never have Eric Collins and Dell Curry ever again. Worst announced game I've ever heard

  • MarkTor44852906
    Mark Torres (@MarkTor44852906) reported

    @PrimeVideo Your coverage of the NBA playoffs is terrible. Countdown to live is a joke. @trailblazers

  • Karwendell
    ccmbr (@Karwendell) reported

    @NBAonPrime @PrimeVideo Houston, we have a problem...

  • RealTubButter
    TubButter (@RealTubButter) reported

    @PrimeVideo audio with prime vision works flawlessly. Standard audio is awful.

  • RealTubButter
    TubButter (@RealTubButter) reported

    Anyone else having @NBA audio issues with @PrimeVideo ? Announcers are only coming out of the right speaker? Still getting crowd noise in left speaker?

  • HarrysHairyOne
    ATLHawksAgendaPusher (@HarrysHairyOne) reported

    This Dirk/Nash/Griffin trio is incredible, too bad this @PrimeVideo set looks TERRIBLE @NBAonPrime #TrueToAtlanta #NBAonPrime

  • BeReal2025
    BeRealSoon (@BeReal2025) reported

    @NBAonNBC Honestly your @peacock streaming service is the worst of all time, just a colossal pain in the ***, the ads, the jumping to live. I will cancel ASAP and if for no other reason because of being held hostage and forced to pay. @PrimeVideo is much better. And I've already canceled

  • Fanify1
    Fanify (@Fanify1) reported

    Hey @PrimeVideo, fix it so I can watch games as easily as I can watch them when I dvr them or I'm gone. This experience sucks dog ****.

  • mechanix762
    Jeff (@mechanix762) reported

    @4everNblujeans @PrimeVideo I wouldn’t have an issue with that but the writing is horrible and the execution it’s mid.

  • JonasBadalic
    Jonas (@JonasBadalic) reported

    My 2008 motorola had better video quality than these @PrimeVideo @NBA streams

  • DaReaL_AE
    Maserati-Ae ♊️ (@DaReaL_AE) reported

    It’s no reason I should have to help the kids at the program watch basketball on TV because @NBA @PrimeVideo wanna make watching basketball a luxury!!?!