Amazon Prime Video

Is Amazon Prime Video down?

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 12/16/2025 00:25

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Buffering (28%)

    Buffering (28%)

  2. Sign in (28%)

    Sign in (28%)

  3. Playback Issues (23%)

    Playback Issues (23%)

  4. Crashing (18%)

    Crashing (18%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesHolland Sign in
United StatesChicago Playback Issues
United StatesAlpharetta Sign in
United StatesBirmingham Sign in
United StatesByhalia Sign in
United StatesIndianapolis Sign in
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • MumbaiIndiansRo Mumbai Indians FC🇮🇳 (@MumbaiIndiansRo) reported

    @Airtel_Presence I'm unable to activate my prime membership despite of Rs699 recharge plz help @PrimeVideo

  • _lightgoddess_ River Agelêïs (@_lightgoddess_) reported

    @vinegardog1 @farscape @PrimeVideo I was over socialized this weekend. Im struggling. Hoping to get to crash and burn tonight after some quiet time.

  • WarSpog Rob (@WarSpog) reported

    @PrimeVideo your app resets itself every time I look at a movie and go back, leaving me to scroll through all the junk I just looked at. Sometimes it reloads as I’m browsing. If I made my apps like that I’d get fired. Please fix it. I want to go back to exactly where I was.

  • GagnonMichael2 Michael Gagnon (@GagnonMichael2) reported

    @PrimeVideo @JackQuaid92 @TheBoysTV And Tuesday is the first work day of my week, FML.

  • anchovy00 Miss Lambe's Unknown Sister! 🌂⚘🎩💐👒 (@anchovy00) reported

    @gbsmith_99 @masterpiecepbs @PrimeVideo I did a refresh (went out, came back in), and it appeared. I'm using Masterpiece PBS Passport. This may help.

  • avinash1725 SneakyPete_25™ (@avinash1725) reported

    @markyyram @netflix @PrimeVideo Netflix u need to change plan I think. Prime video it depends on d quality of the content they release I guess

  • Hako_Late Wininsky (@Hako_Late) reported

    @hooliganghoul Lol. That's, like, the worst job interview. You have no idea what I've seen on @PrimeVideo that one flick about the United Nations bunker shills.

  • avinash1725 SneakyPete_25™ (@avinash1725) reported

    @markyyram @netflix @PrimeVideo iPad Air can’t stream 4K I think , 1080p is max. I own iPad Pro. Same issue for me too

  • PearseMurphy Pearse Murphy (@PearseMurphy) reported

    @Ryandavidson94 @NiallLynch4 @PrimeVideo Lads get yourself a laptop and learn how to torrent. You need any help give me a shout. Only thing worth paying for is live sports. Everything else is there for free. Download ad blocks on your browsers and you'll wonder why you ever paid so much all them years

  • Newnewbaby5 Milly (@Newnewbaby5) reported

    I gotta bone to pick with @amazon and @PrimeVideo first y’all don’t even deliver packages next day or in 2 days and then y’all always delaying somebody package like what’s the problem and then start changing delivery times AND THEN HAVE THE AUDACITY TO RAISE

  • GingerMundy Ginger Mundy (she/her) (@GingerMundy) reported from Orlando, Florida

    Question: people are looking for you - would you rather be in a large house or a small apartment or building? I feel like having so many entrances and exits is a huge problem. Inquiring minds. Watching #thefeed on @PrimeVideo

  • notesbykhia Khia Glover, Mental Health Coach (@notesbykhia) reported

    Most movies have some kind of issue that happens right but just something light to watch. But, all of the classic type Black movies @PrimeVideo only has available for rent, buy, or not available at all.

  • tam_gb TamGB (@tam_gb) reported

    @PrimeVideo @cw_spn for sure. Something about the broken people raise broken children that really resonated.

  • ragingnipples David (@ragingnipples) reported

    @Karna6e @PinDin7 @PrimeVideo It was awful

  • juanccamargo Juan C. Camargo (@juanccamargo) reported

    @nathanbaugh27 (2/2) There is no @f1 without Bernie Ecclestone. Watch documentary “1” on @primevideo. I will say you are correct in stating that what worked for 40 years wasn’t going to work for the next 5-10. Miami “race” based on track layout may not be great but exposure will be superb.

  • westernflyerIII WesternFlyer (@westernflyerIII) reported

    @PrimeVideo @VanityFair @LOTRonPrime This sounds and looks awful - The Professor would be rolling in his grave.

  • OiShinyThings Jack (@OiShinyThings) reported

    I'm used to @PrimeVideo being poor for captions, but this is a particular low. Pandorum - included with Prime. Pandorum with captions - £1.99 to rent. It might be a glitch but given their previous performance, I have questions.

  • DOOM_AO Doom (@DOOM_AO) reported

    @ButterHoneyMilk @mossydog3 @PrimeVideo Uhhh. You may want to look up his list of injuries. Hell; half the time the mad lad was fighting with broken bones.

  • PimentalGrace Grace Pimental (@PimentalGrace) reported

    @MoreReginaHall @PrimeVideo I thought this movie was TERRIBLE

  • Dean_Westerman Dean (@Dean_Westerman) reported

    @PrimeVideo She’s terrible

  • DDiamond411 Dean Diamond (@DDiamond411) reported

    @PrimeVideo Worst Bond ending ever!

  • Harlegator68 Walter M. (@Harlegator68) reported

    @vinegardog1 @farscape @PrimeVideo About to have my second of coffee before starting work for the week. So, I'm ready or at least getting there...

  • ChloeHa55291916 Chloe Harris (@ChloeHa55291916) reported

    @KomasanTweets @its_squarenieb @PrimeVideo It's quite disgusting and alarming how this hacking is becoming very common,I was very sad when I discovered I was hacked and my funds stolen but I recovered my funds through the help of cybermedic111 on instagram.hook up with him for help,he is accomodating and trustworthy

  • Sourboysam Sourboysam (@Sourboysam) reported

    The thing about @PrimeVideo is that if it didn't come with my Prime membership, I would never buy it. There are like 4 things I watch on it that I binge, put down and never pick back up again because the UI is so terrible

  • Walexxy111 Walexxy (@Walexxy111) reported

    @CenationMembr @onlyforCharan09 @PrimeVideo When did this happened? You still have 100% chances of recovery reach out to #HOT_TECH1 on instagram he will help you recovery your account he helped me when I had similar

  • Mictian13 Billy S.💀 (@Mictian13) reported

    @PrimeVideo @AmazonHelp Finally decided to sign up only to hit error messages. Cache cleared, all electronics power cycled, solid 100Mbps d/l speed verified…no dice. Suffice to say this does not inspire confidence in the service.

  • gasgasbones Bones (@gasgasbones) reported

    @TitusADuxass @PrimeVideo Yes. That isn't the problem. However, you can't physically scroll through all films finding what you want, there are thousands of them so you have to do a search.. Its then that I recon amazon go 'ahhar this chap wants to watch...' and puts it in a pay or subscription service

  • chanduksu vipin krishnan (@chanduksu) reported

    I am not able to recharge my amazon prime membership kindly help @PrimeVideo @amazon

  • avinash1725 SneakyPete_25™ (@avinash1725) reported

    @markyyram @netflix @PrimeVideo Device issue then :(

  • JP_Farrell1988 JPF88 🏳️‍🌈 🇬🇧 🇪🇺 (@JP_Farrell1988) reported

    My god @PrimeVideo @primevideouk is just awful Its so clunky, difficult to navigate, the interface is dreadful. I refuse to play videos with ads. I'm already paying for your service do not try to get more out of me. Its greedy In this day and age its definitely lagging behind