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Amazon Prime Video

Amazon Prime Video status: streaming issues and outage reports

Some problems detected

Users are reporting problems related to: playback issues, buffering and crashing.

Full Outage Map

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

April 23: Problems at Amazon Prime Video

Amazon Prime Video is having issues since 04:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  • 33% Playback Issues (33%)
  • 24% Buffering (24%)
  • 21% Crashing (21%)
  • 18% Sign in (18%)
  • 4% Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

CityProblem TypeReport Time
Sherwood Crashing 7 hours ago
San Jose Buffering 9 hours ago
Township of Evan Playback Issues 9 hours ago
Sacramento Crashing 1 day ago
Kokomo Sign in 1 day ago
Ellicott City Buffering 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • HariomShuk34751
    Hari om Shukla (@HariomShuk34751) reported

    @PrimeVideo Ihave purchased annual plan for ad Free content, but still it's shown the ads worst experience with prime ,this is my first and last time to spend money on prime.

  • GxLxGL
    GxLxGL (@GxLxGL) reported

    @PrimeVideo Why are you movies being lumped into TV categories (Recently added TV, Top TV, etc) ? It's been like this for weeks now. Please, fix this!

  • AndyLycett
    Andy Lycett (@AndyLycett) reported

    Anyone else watch the @PrimeVideo Champion’s League on their tablet because the TV picture is so terrible? #SPOARS

  • SIKUHDELICS
    SIKUM (@SIKUHDELICS) reported

    @PrimeVideo @TheMasters @SportsonPrime And I literally can't watch it bc your TV app is broken

  • Amanbhargava23
    Aman Bhargava (@Amanbhargava23) reported

    @netflix Does justify its money it started practicing Market skimming long time back addict people to cheap prices and then start increasing ! But most of its movies have black borders so it doesnt fit the screen and the picture quality is horrible as compared to @PrimeVideo

  • butteryfade
    Williamson “Peterson” Jacobson (@butteryfade) reported

    @PrimeVideo @TheMasters @SportsonPrime NOT WORKING

  • m3mbranamucosa
    lestat calça de couro cinturinha baixa (@m3mbranamucosa) reported

    .@PrimeVideo where's Those About to Die s2 ?!?!?!??! go to work!

  • ktk8956
    Blu. (@ktk8956) reported

    @mikethemiz @PrimeVideo You gotta get your lick back bro. Gotta spin the block on danhausen for that. Crazy work.

  • gorsecurse
    Glenn Platt (@gorsecurse) reported

    Watching #Worldbreaker on @PrimeVideo and Prime Sub is no longer sufficient. At a poignant moment an Ad. Break. The spell is broken. This is why @AmazonMGMStudio won't be able to revive Bond. Studio bosses can't see what it is that audiences respond to. There are precedents. 🧵

  • dstedham511
    The D Man 🇺🇸 (@dstedham511) reported

    What good are streaming services if you have to pay for movies in addition to the monthly service fees? Prime is by far the worst of them all... @PrimeVideo

  • chrosley
    Dr. Steve Chrosley, PhD (@chrosley) reported

    @nowscreamingpv probably the worst show I’ve seen this year. Not interested in another season. Gee **** @PrimeVideo. Do better.

  • ACK2069
    Ernest of Borgnine (@ACK2069) reported

    @PrimeVideo Thank God it's over. The last season was terrible woke nonsense.

  • Krish2060
    Krish2060 (@Krish2060) reported

    @PrimeVideo Worst series in entireOTT platforms, who’s approving these nonsense content in Prime??

  • RSchiltJr
    Sleeping Dalmatian (@RSchiltJr) reported

    @PrimeVideo @Crunchyroll why don't I have access to the new season of Re:Zero through my membership? I am very confused. Please help.

  • Amanbhargava23
    Aman Bhargava (@Amanbhargava23) reported

    High time for everyone to leave @netflix because ****** up part is most of its movies have black borders IT DOESNT COVER THE SCREEN FULLY EVEN IF THE MOVIE IS LATEST LIKE REBEL MOON & PICTURE QUALITY IS BAD AS WELL @PrimeVideo @AmazonMGMStudio Prime covers fully with quality👌

  • raw_eth
    Raw (@raw_eth) reported

    @shanicucic96 @KCMontero @PrimeVideo Its all going to work out!

  • Er_Abhi_N
    Abhishek Yadav (@Er_Abhi_N) reported

    @PrimeVideo hello, just tell me, why is web series on prime videos is having so poor video quality,

  • AroraVanshikaa7
    vanshika arora (@AroraVanshikaa7) reported

    @LGIndia @PrimeVideo Shameful service by @LGIndia. My AC is not working for 1 month and even after complaint #RNP260419019812, no real help has been provided. No technician, no repair, only delay and false closure attempts by asking for Happiness Code. Worst company experience. Fix this NOW.

  • AndiCaulton
    Andi Caulton (@AndiCaulton) reported

    Jon Champion as main commentator on @PrimeVideo #ChampionsLeague is just terrible. Talk about what’s actually happening!! 95% of the time he’s just saying players surnames. Not a hint of passion or excitement about anything happening.

  • sherlockBaktha
    Aditya (@sherlockBaktha) reported

    @puriiii___ @PrimeVideo Kanisam last 8-9 yrs nunchi inthe worst asal 0 improvement

  • tsmith4741
    Tim Smith (@tsmith4741) reported

    @SportsonPrime @PrimeVideo @TheMasters The color on your stream is terribly washed out compared to all other streaming sources. It’s awful. Augusta National’s gonna be pissed if they see their beautiful green being presented like this.

  • MicDropJackson
    Chris Jackson (@MicDropJackson) reported

    @YukonCornellius @PrimeVideo I can see that. Anything else I can help you with?

  • ArcherCat17
    ArcherCat (@ArcherCat17) reported

    @amazon @PrimeVideo your customer service reps are terrible

  • SantiMessi01
    SantiMessi10 (@SantiMessi01) reported

    @Yankees @PrimeVideo @SportsonPrime If Cam Schlittler is playing Imma crash out

  • postgrad_male22
    mitch (@postgrad_male22) reported

    I’ve seen a lot of ****** movies ***** Up was by far the worst movie I have ever watched full stop. Awful. Grotesque. Abhorrent @PrimeVideo fire whoever read the script and approved the funding for this giant piece of ****

  • kei3969
    BigDaddyMac (@kei3969) reported

    @PrimeVideo That’s some nasty work using a car for wackamole!

  • demahesh1
    Mahesh Desai (@demahesh1) reported

    @amazon @PrimeVideo Worst customer service for prime membership

  • KeyboardJunkie
    Clint  (@KeyboardJunkie) reported

    This news angers me to the very depths of my soul. You have no idea how badly I was left broken after #HaloTheSeries. I take lore seriously. And I treat the lore of my favorite franchises with absolute respect and love. If @amazon @PrimeVideo ruins #MassEffect for me… I just…

  • BeReal2025
    BeRealSoon (@BeReal2025) reported

    @NBAonNBC Honestly your @peacock streaming service is the worst of all time, just a colossal pain in the ***, the ads, the jumping to live. I will cancel ASAP and if for no other reason because of being held hostage and forced to pay. @PrimeVideo is much better. And I've already canceled

  • smalllDenergy
    Steph CurvYe (@smalllDenergy) reported

    Performance view stopped working during the Celtics-76ers game for a bit on @peacock At least they didn’t have a complete outage down the stretch of a HUGE game like @PrimeVideo