Amazon Prime Video status: streaming issues and outage reports

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 23, 7:40 AM EDT	0	0
Apr 23, 8:00 AM EDT	0	0
Apr 23, 8:20 AM EDT	0	0
Apr 23, 8:40 AM EDT	0	0
Apr 23, 9:00 AM EDT	0	0
Apr 23, 9:20 AM EDT	0	0
Apr 23, 9:40 AM EDT	0	0
Apr 23, 10:00 AM EDT	0	0
Apr 23, 10:20 AM EDT	0	0
Apr 23, 10:40 AM EDT	0	0
Apr 23, 11:00 AM EDT	0	0
Apr 23, 11:20 AM EDT	0	0
Apr 23, 11:40 AM EDT	0	0
Apr 23, 12:00 PM EDT	0	0
Apr 23, 12:20 PM EDT	0	0
Apr 23, 12:40 PM EDT	0	0
Apr 23, 1:00 PM EDT	0	0
Apr 23, 1:20 PM EDT	0	0
Apr 23, 1:40 PM EDT	0	0
Apr 23, 2:00 PM EDT	0	0
Apr 23, 2:20 PM EDT	0	0
Apr 23, 2:40 PM EDT	0	0
Apr 23, 3:00 PM EDT	0	0
Apr 23, 3:20 PM EDT	0	0
Apr 23, 3:40 PM EDT	0	0
Apr 23, 4:00 PM EDT	0	0
Apr 23, 4:20 PM EDT	0	0
Apr 23, 4:40 PM EDT	0	0
Apr 23, 5:00 PM EDT	0	0
Apr 23, 5:20 PM EDT	0	0
Apr 23, 5:40 PM EDT	0	0
Apr 23, 6:00 PM EDT	0	0
Apr 23, 6:20 PM EDT	0	0
Apr 23, 6:40 PM EDT	0	0
Apr 23, 7:00 PM EDT	0	0
Apr 23, 7:20 PM EDT	0	0
Apr 23, 7:40 PM EDT	0	0
Apr 23, 8:00 PM EDT	0	0
Apr 23, 8:20 PM EDT	0	0
Apr 23, 8:40 PM EDT	0	0
Apr 23, 9:00 PM EDT	0	0
Apr 23, 9:20 PM EDT	0	0
Apr 23, 9:40 PM EDT	0	0
Apr 23, 10:00 PM EDT	0	0
Apr 23, 10:20 PM EDT	0	0
Apr 23, 10:40 PM EDT	0	0
Apr 23, 11:00 PM EDT	0	0
Apr 23, 11:20 PM EDT	0	0
Apr 23, 11:40 PM EDT	0	0
Apr 24, 12:00 AM EDT	0	0
Apr 24, 12:20 AM EDT	0	0
Apr 24, 12:40 AM EDT	0	0
Apr 24, 1:00 AM EDT	0	0
Apr 24, 1:20 AM EDT	0	0
Apr 24, 1:40 AM EDT	0	0
Apr 24, 2:00 AM EDT	0	0
Apr 24, 2:20 AM EDT	0	0
Apr 24, 2:40 AM EDT	0	0
Apr 24, 3:00 AM EDT	0	0
Apr 24, 3:20 AM EDT	0	0
Apr 24, 3:40 AM EDT	0	0
Apr 24, 4:00 AM EDT	0	0
Apr 24, 4:20 AM EDT	0	0
Apr 24, 4:40 AM EDT	0	0
Apr 24, 5:00 AM EDT	0	0
Apr 24, 5:20 AM EDT	0	0
Apr 24, 5:40 AM EDT	0	0
Apr 24, 6:00 AM EDT	0	0
Apr 24, 6:20 AM EDT	0	0
Apr 24, 6:40 AM EDT	0	0
Apr 24, 7:00 AM EDT	0	0
Apr 24, 7:20 AM EDT	0	0
Apr 24, 7:40 AM EDT	0	0

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

Playback Issues (33%)
Buffering (24%)
Crashing (21%)
Sign in (18%)
Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Melbourne	Crashing	4 hours ago
Incline Village	Sign in	7 hours ago
Philadelphia	Playback Issues	9 hours ago
San Jose	Buffering	10 hours ago
Memphis	Playback Issues	11 hours ago
Plainview	Crashing	11 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

Dec Ditko (@DecDitko75) reported 6 minutes ago
@blkv3n0m25 @PrimeVideo You don’t know me or my beliefs. That’s the problem with many today you make too many assumptions. So please **** off. Thanks.
ArcherCat (@ArcherCat17) reported 10 minutes ago
@amazon @PrimeVideo your customer service reps are terrible
JG (@JashawnGriffith) reported 12 minutes ago
@PrimeVideo @AmazonMGMStudio @IamSandraOh He gotta a lot of work to do
Eric (@EB21122) reported 13 minutes ago
Why won’t @PrimeVideo fix the damn damn sound on these nba broadcasts !????
cookie (@Cooky_myster) reported 17 minutes ago
@PrimeVideo what’s up with changing the air time for the new ep of invisible I stayed up for Jack **** I gotta work tomorrow who the hell is up at 3 am
Regina Collins (@queengina1974) reported 19 minutes ago
@NBAonPrime @PrimeVideo I have prime but wasn’t happy the picture quality was horrible for Knicks game.
CletusKasady (@CletusKasady69) reported 24 minutes ago
Considering they supposedly have a billionaire tech genius as their owner @PrimeVideo has the worst app and mobile app out their. It is slower than dog **** and always crashes
Bo Gardiner (@BoGardiner1) reported 25 minutes ago
@JohnLis19387145 @PrimeVideo It was well documented and reported on. Rewriting history doesn't work with the Internet, fool.
Sad Clown Chair (@Pumpkin1159) reported 26 minutes ago
@PrimeVideo Is it going to as terrible as the last one
ẼrnieŴrld (@Erniewrld999) reported 28 minutes ago
Yeah, me neither. I think the issue is I expected Thragg to sound more menacing than Conquest and Conquest is already menacing enough. I’ll give it the benefit of the doubt and wait until he actually joins the battle #Invincible #InvincibleSeason4 #primevideo
carla ⁴⁴ (@awndaddy) reported 30 minutes ago
@PrimeVideo how am i supposed to work after this???
Señorita Carmen 🐝😷 (@kbraa_omer) reported 30 minutes ago
@PrimeVideo This is why I h-te you. I don't want to consume censored content; I neither accept nor tolerate the censorship mindset. Your Turkey team is TERRIBLE and SUCKS you should choose people who actually do their jobs properly. We don't want any ******* censorship...
I’m just a ghost (@509Kingofkings) reported 30 minutes ago
@PrimeVideo can you stop loading up tons of ad’s in all your shows? This is terrible trying to watch the new The Boys episodes and ads ever like 6 minutes. Stop this ****.
scottish celts (@Scottishcelts) reported 30 minutes ago
@GoToThePictures @InvincibleHQ @PrimeVideo Amazon prime is the worst plattform going. Try rewinding immediately after an ad break and bang more ads. Never mind if you have a new firstick and turns of no matter what after pausing for 30 secs.
BeRealSoon (@BeReal2025) reported 33 minutes ago
@NBAonNBC Honestly your @peacock streaming service is the worst of all time, just a colossal pain in the ***, the ads, the jumping to live. I will cancel ASAP and if for no other reason because of being held hostage and forced to pay. @PrimeVideo is much better. And I've already canceled
EGC (@EGCIV) reported 38 minutes ago
@PrimeVideo your stream is terrible.
Mike Gutierrez ⚾ 🏈 🏒🕷️ (@yankeejetsfan71) reported 38 minutes ago
I hate it when the @yankees are on @PrimeVideo the picture quality is horrible. Pretty pixilated. Do better Amazon. #repbx
Turtleshrugged (@Turtleshrugged) reported 39 minutes ago
It's 2026 and @PrimeVideo still has the worst UI I have ever seen.
Revenge of the Quack (@OfWonk) reported 41 minutes ago
@PrimeVideo I feel like a better-written show would’ve involved a conversation where Soldier Boy was actually persuaded to work with Butcher based on the NEW INFORMATION that is being introduced here—which ABSOLUTELY SHOULD HAVE changed his mind Just a thought. 🤷🙄🤦
deepak parmar (@Dearer181Deepak) reported 42 minutes ago
@Nupurkunia @PrimeVideo @hdfcsec Clear app cache, it will work
anish tandon (@anishtandon) reported 43 minutes ago
@amazonIN @PrimeVideo @airtelindia I have a 1-year Airtel Xstream membership with my landline plan, but no movies are showing under included content—everything appears unavailable or paid. Please check my account and resolve this issue at the earliest.05624301018
Mike (@Mike87549718) reported 45 minutes ago
@NBAonPrime @PrimeVideo Terrible picture quality blurry. Can’t even watch it!
Chaotic Harley (@AydinNose) reported 46 minutes ago
@iamufohunter He ***** those girls Evil sick bastard @PrimeVideo you are the worst
Tele Nostalgie (@TeleNostalgie80) reported 48 minutes ago
@MattdUnkerque @PrimeVideoFR @PrimeVideo Terrible !
Sasha Blouse (@Sasha_BIouse) reported 49 minutes ago
@PrimeVideo I already subscribed to monthly prime, already paid, but there is an error saying there was trouble signing me up for prime. Until now I am still unable to watch with prime despite already paying for it. Please help
Travel Addict NFT (@traveladdictnft) reported 1 hour ago
@intangible_eth @NBATopShot @PrimeVideo There is no hardware to copy. Just take any smartphone and set the video file to loop. That's the problem with public perception. Most people see these as video files and not NFT'S.
Jeff 🔴⚫️🔴 (@JMC9787) reported 1 hour ago
Sound now works, but it freezes and buffers every few minutes and then the audio and video is not synced up. Have to pause and restart for it to sync. Until it freezes again. Fix your ******* **** @PrimeVideo I hate streaming services. When do we all just go back to cable?
John M. M. Blake (@johnmmblake) reported 1 hour ago
@PrimeVideo coverage of the Masters is not streaming per scheduled. Please kick the hamster cage and make it work. 🫪 @TheMasters
Aman Bhargava (@Amanbhargava23) reported 1 hour ago
@netflix Does justify its money it started practicing Market skimming long time back addict people to cheap prices and then start increasing ! But most of its movies have black borders so it doesnt fit the screen and the picture quality is horrible as compared to @PrimeVideo
YinzerYoda (@ToshiStockpile) reported 1 hour ago
@mikethemiz @PrimeVideo You really need to take Danhausen up on his offer. That curse has to be bad if you have to take on additional work for adequate human monies. #YouAreCursed