Amazon Prime Video status: streaming issues and outage reports
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Full Outage Map
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Problems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
- Playback Issues (30%)
- Buffering (29%)
- Crashing (22%)
- Sign in (16%)
- Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Sign in | 10 hours ago |
 Köln
|
Crashing | 24 hours ago |
 Paris
|
Sign in | 2 days ago |
 London
|
Crashing | 3 days ago |
|
Liverpool
|
Playback Issues | 4 days ago |
|
Paris
|
Crashing | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Wilson (@majolelo) reportedHi @PrimeVideo I have login problem. I enter the correct password but you still send me OTP to my no-longer-accessible phone number. Then, your app needs me to take photo with my government-issued ID, but my country isn't even listed. How do I access my account?
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BIG MAMA (@Only1Brx) reported.@PrimeVideo .@peacock fix this nowwwwww
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Megan (@5chatz) reported@hanwaddingham @PrimeVideo Took the day off work to binge it!
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DAIMAN TEER - TheSimpletonStar.com (@DAlban88882) reported@StephenKing @PrimeVideo What the kids in school did to Carrie is a lot like what you did to Bryan Smith, right? FYI, Bryan Smith was the mentally retarded man who accidentally struck Stephen King with his van. Steve made his life miserable until he died alone and broken 'cause Steve is a vindictive SOB
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Teish Grasso (@GrassoLati30007) reportedDear @PrimeVideo, @AmazonMGMStudio The fans have attempted to dial repeatedly. We believe there may be an issue with your receiving equipment. Please advise. #SaveStargate
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ULTRA (@IMULTRAHARDCORE) reported@CloakedNaus @AmazonMGMStudio @PrimeVideo Right? The money and work was already put in just finish the job! #SaveStargate
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eddieb187 (@eddieb187) reported@PrimeVideo using PrimeVideo player via Firefox and Subtitles settings aren't saving, keep resettling.. tried clearing Cache, reinstalling browser, problem appears to be on your end... Kindly fix this issue, TY
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jayna ⭒ (@noelclairesiri) reported@DemonSlayerUSA @PrimeVideo It’s not letting me purchase for some reason 😭.. anyone else having issues too??
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VikingsComedy (@vikingscomedy) reported@NASCARONFOX @TheCW_Sports and @PrimeVideo would have 5 different angles of this. Your product is ****. Everyone knows it, yet you don’t fix it. Be better for ***** sake
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Archmagos Kiran (@ArchmagosKiran) reported@GrassoLati30007 @AmazonMGMStudio @PrimeVideo oh no, there was something to fear, hence the P90s to solve the problem. Or in the end Asgard shields, hyperdrives and unmatched weapons. or mk9 gatebusters.
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💫lulhi's | 📖 (@s_ulhi) reported@King_uxhe @mungg2_ its a series, calls “See you at work” on PrimeVideo
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Yvonne Todd (@toddyvonne) reported@amazon @PrimeVideo @movies_anywhere I’ve had terrible experiences with Amazon’s customer service team but she’s the exception. Even though it took an hour, I’d happily sit on the phone with someone who enjoys their job and assisting customers the way she does. Kudos to her and to Amazon for hiring this gem!
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SportyMiner ⛏️ (@Sporty_Miner) reported@AmazonMGMStudio @PrimeVideo You had the opportunity to breathe new life into a well established, greatly loved franchise. You cancelled it because it appealed to that (clearly) loyal fanbase. The madness has to stop, invest in quality & fandom, not generic tripe. #savestargate
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➳ Mariana ॐ (@Marianasm23) reportedSee you at work tomorrow! @PrimeVideo
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Mitchell Rosenbloom (@m_rosenbloom28) reportedThe Stargate franchise went dark. How about we fix that @AmazonMGMStudio and @PrimeVideo? #SaveStargate
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Ivan (@ghornett) reported@SportsonPrime @PrimeVideo Stream not working on any of my devices
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SiltStridersFTW (@SiltStridersFTW) reported@A_S12 @PrimeVideo @NASCAR Amazon needs to buy out FOX's schedule FOX is god awful and we need better than that.
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🇺🇸chemmes (@chemmes) reported@Yankees @PrimeVideo @SportsonPrime Not watching it … I expect them to be on YES .. I can watch the Mets tonight .. no problem… lol
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Gabor Varadi (@Zhuinden) reported@obrizan @romxdev I had to cancel my IntelliJ IDEA subscription, because despite the -40% loyalty bonus, they technically did increase the prices + I normally use Android Studio for work anyway, so it was as if I was spending money on Netflix and Disney+ and PrimeVideo while watching none of it 💸
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Fabio (@Classic_FV) reported@Sportsnet hey i live in Ottawa. Is there a way I can watch the @TorontoMarlies game on my subscription threw @PrimeVideo please help me.
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Joe (@JoeLed714) reported@AmazonMGMStudio @PrimeVideo This looks terrible. Stargate would be much better.
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devia 🌻 (@sraaived) reportedhi @PrimeVideo i have tried to contact prime video AU help on the app so many times to resolve my subscription payment problem, but i could not get in contact. please help get back to me
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Caspearious (@Caspearious) reported@Undoomed @AmazonMGMStudio @PrimeVideo #SaveStargate I did cancel Prime way before this (due to destroying other IP)... nor will I re-sub to Prime if the gate is saved. However, I will buy all the Stargate seasons on Prime (old and new) as well as some physical merchandise (where money permits). I will continue buying some things on Amazon in general. However, if the gate is permanently shut down or goes under "new management" for the "modern audience", I'm done with Amazon in general and will work towards using alternative services to what Amazon offers. I am already using Walmart for some of those services... I'll just redouble my efforts for other service replacements. So, please #SaveStargate.
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Antonio (@deangelis_3) reported@PrimeVideo Greetings, I have no other way to report this issue. There is no audio after 3/4 through the episode 15 of season 07, titled: Heels On Wheels, of the show called Married... with Children. It is not a computer, or app issue. TY4YT& God bless!
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Dennis Celery (@YapiYapo99) reportedWhy does the Prime Video app on my phone work perfectly for the Yankees game but the TV app doesn't work again for the second week in a row? @PrimeVideo
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Dave (@De1taDave) reported@SGOffworld @AmazonMGMStudio @PrimeVideo To just make robotic bodies for themselves until they found a solution for their cloning problem, a high intelligence race like them dying off simply because they couldn't solve this problem will never make sense to me
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Craig Tawater (@CraigTawater) reported@Kirstylgreen12 @AmazonMGMStudio @PrimeVideo Oh yes the creative brain makes the mysterious wits, I've always loved this dynamic and I truly wish they would have moved forward with this series. There was just so much potential that was untapped. Alas MGM one bankruptcy and that's when the bad spiral went all the way down the goose hole. Then we got the not so good series thereafter. I will always like the original Three nothing else can compare. But perhaps if Amazon gives them a chance they can prove me otherwise. as well as all the rest of us in the community of endless potential, as well as all the rest of us in the community of endless potential. A design without measure design without measure. And quality beyond words can compare.
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Trailmyx (@Trailmyx) reported@Undoomed @PrimeVideo I would join this effort, but I dumped Prime a few years ago. Endless rate increases for less quality was finally the limit for me.
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Starship ᐰlves 🚀 (@StarshipAlves) reported@PrimeVideo We want Stargate please. This looks nice too. But call @martingero and work things out. And get @amazon to produce some #savestargate merch. We can fund the entire series with merch.
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أفكورا (@Afkoora_) reported@PrimeVideo I’ve been watching The Handmaid’s Tale for six seasons, but the final episode won’t play. It isn’t clickable on any of my devices. Is there an issue with the app??