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Amazon Prime Video

Amazon Prime Video down or not working? Problems, status and outages

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  • 33% Playback Issues (33%)
  • 24% Buffering (24%)
  • 20% Crashing (20%)
  • 18% Sign in (18%)
  • 5% Video Quality (5%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

CityProblem TypeReport Time
Manchester Crashing 3 hours ago
Veracruz Buffering 4 hours ago
Gillingham Playback Issues 22 hours ago
San Jose Video Quality 1 day ago
Weymouth Buffering 1 day ago
Suwanee Buffering 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • aurooba
    Aurooba Ahmed (@aurooba) reported

    So glad @netflix didn’t decide to release The Witcher week by week, the way @PrimeVideo is doing with The Wheel of Time and the Expanse. That whole week by week release doesn’t work for me, I prefer to binge, or I lose interest.

  • rev_chas
    Quite definitely Charles (@rev_chas) reported

    @Pammadonna @PrimeVideo Everyone knows that Big Trouble In Little China is the most Christmasy movie.

  • IceCreamAlways
    Cindy Newman (@IceCreamAlways) reported

    @PrimeVideo No thanks. These 2 are 2 of the worst choices for the roles.

  • Madras_Panda
    Has (@Madras_Panda) reported

    @amazonIN @PrimeVideoIN @PrimeVideo You guys have the worst streaming quality. Video plays like a 144p video from YouTube on mobile apps. So ****** experience for people who pay for your service

  • BuffaloDiarrhea
    Kid_Eisenhorn (@BuffaloDiarrhea) reported

    @caparz0o @TheWheelOfTime @PrimeVideo Ah yes, as if Eye of the World wasn't a very flawed book with odd pacing. Listen, I won't stop you from disliking the changes but can you just appreciate that this isn't the books because it's another turning. How turnings work would be even more destroyed if it's too similar.

  • MFoley_Sci
    🕺🏴󠁧󠁢󠁳󠁣󠁴󠁿Mr Foley🏴󠁧󠁢󠁳󠁣󠁴󠁿🕺 🧬🔬🧫 (@MFoley_Sci) reported

    .@PremierSportsTV pay £15 to watch #HIBCEL through @PrimeVideo and the majority of the match is in about 420p. Terrible quality. 70Mb/s Internet and nothing else using it.

  • houndfucker
    liandrin lannister’s side *** ™ (@houndfucker) reported

    @Unos_Eyepatch @TheWheelOfTime @PrimeVideo he says doesn’t know how to talk to women without getting “in trouble” after the me too movement, so maybe the women-first fantasy series is better for someone else lol

  • AccostedTone
    Tony Acosta (@AccostedTone) reported

    @Unos_Eyepatch @TheWheelOfTime @PrimeVideo I think an interesting choice would be Martyn Tallanvor. Tallanvor and Morgase might be a touch older than they were in the books, so it could work. I mean, look at his calves!

  • Moredumbtweets
    December 13 800,000+ lives lost. Remember them. (@Moredumbtweets) reported

    @PrimeVideo Why do you guys have the worst app out of all of them?

  • Piticoeur_Urtem
    Jade News (@Piticoeur_Urtem) reported

    @PrimeVideo France. Trying to watch Real Housewives of Salt Lake City season 2 on @PrimeVideo @hayu there is an error message

  • ryeinn
    Ryan S (@ryeinn) reported

    Ok @PrimeVideo, when are we getting a release date for #TheWheelofTime on physical media? I want the 4K non-variable bit rate experience. And while we're at it, what about @Lornebalfe's work on vinyl?

  • taylorbizzle
    𝕥𝕓 (@taylorbizzle) reported

    @PrimeVideo he looks nothing like Ricky, jesus the casting is terrible

  • Gr8TweetNTheSky
    Gabble Ratchet (@Gr8TweetNTheSky) reported

    @Coppertop004 @PrimeVideo Title aside, the show is about Lucille and Desi, not Lucy and Ricky. There’s only a few minutes that took place on the show. I saw it, and I didn’t have a problem with Kidman’s performance.

  • Artur_Szafa
    McMafiaLover (@Artur_Szafa) reported

    @PrimeVideo Can You can add polish subtitles to the film "love actually"? Polish lector is terrible...

  • nubberslaw
    Nubberslaw (@nubberslaw) reported

    @BruceLHart @PrimeVideo Ya, it's terrible when movies try to include people from all walks of life and not just cater to pricks who won't let those people be who they want to be, Brucey. 🙄 Or, you could try to remember, and accept, that you aren't the only person in this world.

  • ForevverMalone
    matt_malone.wav (@ForevverMalone) reported

    my favorite part about streaming services is how i can't watch the **** I pay for because [i'm sorry, you've encountered an error with @PrimeVideo. please click here for reasons why i can't provide the service you pay for.]

  • vrtrahan_
    Vṛtrahan (@vrtrahan_) reported

    @KidUKnottVerts @TheWheelOfTime @PrimeVideo As I said I don't mind people liking or binge watching the series or it getting popular. I am just expressing my opinion that this show is an insult to RJ's work and is complete ****. If Amazon wanted a fanfiction they should've renamed it like "The Broken Wheel" or somethint.

  • Artur_Szafa
    McMafiaLover (@Artur_Szafa) reported

    @PrimeVideo Can You add polish subtitles to the film "love actually" ? Polish lector is terrible.😰

  • rotheriv
    Jo the Riveting (@rotheriv) reported

    @PrimeVideo Ah yes the movie with the worst audio mixing I’ve ever heard. Couldn’t hear the dialogue. Invest in your sound engineers and ops.

  • BySiobhan
    Fresh Look By Siobhan (@BySiobhan) reported

    @PrimeVideo why is my app not working? I can't watch anything on it

  • kentbike1
    Kent (@kentbike1) reported

    @PrimeVideo Why is @goliathtv so over-modulated? I’ve never had this audio issue with any other series.

  • ThisLeeNoble
    Lee Noble (@ThisLeeNoble) reported

    I swear if I was actually paying for @PrimeVideo I’d be really ****** off that the picture quality is worse than 320p. @netflix doesn’t suffer from this for more than a couple of minutes.

  • A_List_Designs
    Alea/Brenda Bankston (@A_List_Designs) reported

    @polowhite @PrimeVideo Yep, it’s awful.

  • BuffaloDiarrhea
    Kid_Eisenhorn (@BuffaloDiarrhea) reported

    @caparz0o @TheWheelOfTime @PrimeVideo I respect your opinion too, but I genuinely don't believe some of it is disrespect. I think with the recent episode, they've kept the spirit of Robert Jordan's cultures and strengths well-alive. Also since they're indirectly respecting how turnings work while changing it largely.

  • SistahHealth
    Sistah Mental Health (@SistahHealth) reported

    Wow @PrimeVideo you force your users to fix their juddering problems blaming #OLEDTV by @LGUS. That totally sucks but I wouldn't expect @amazon to care.

  • syedsaifadmin
    Syed Saif (@syedsaifadmin) reported from Hyderabad, Telangana

    @AmazonHelp i want one time login in one account, im logging @PrimeVideo account in my brother phone the Amazon shopping app is also getting online at same time & then i was disregistar account from Amazon shopping app then only prime video account aslo automatic logout.

  • ddylngstrk
    Ddylngstrk (@ddylngstrk) reported

    @PrimeVideo ..."Accident" is the worst movie in the history of cinema! #respectfully

  • sulingoshien
    Sulin of the Goshien Aiel (@sulingoshien) reported

    @Unos_Eyepatch @TheWheelOfTime @PrimeVideo Needs to be a small role to not distract from his Witcher work really, Bayle Doman or Valan Luca maybe?

  • JustMeMom
    JustMeMom (@JustMeMom) reported

    @PrimeVideo The trailer is terrible. Kind of pisses me off that this opportunity was given to the wrong actress.

  • StuckWBrokeFolk
    𝕊𝕥𝕦𝕔𝕜𝕎𝔹𝕣𝕠𝕜𝕖𝔽𝕠𝕝𝕜 (@StuckWBrokeFolk) reported

    @Complex @PrimeVideo Pass. How about a concert to fix Flint's water issue. A concert to help pandemic workers. A concert to help Chicago youth. A concert to help people pay off student loans. A concert to help the next generation avoid tech exploitation.