Amazon Prime Video

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 01/18/2026 10:25

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Sign in (27%)

    Sign in (27%)

  2. Buffering (27%)

    Buffering (27%)

  3. Playback Issues (22%)

    Playback Issues (22%)

  4. Crashing (21%)

    Crashing (21%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesRockledge Buffering
United StatesChicago Playback Issues
United StatesNeedham Buffering
United StatesTorrington Crashing
United StatesDallas Playback Issues
United KingdomLincoln Playback Issues
Map Full Outage Map

Community Discussion

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Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • cheerydeery No Hat All Cattle 🦌 (@cheerydeery) reported

    @PrimeVideo @Nickelodeon PLEASE fix and equalize your audio for the Nickelodeon title card before episodes of SpongeBob Squarepants!! The title card is exponentially loud compared to the show’s audio which makes it extremely uncomfortable to watch/listen to!

  • noufaltr noufal t (@noufaltr) reported

    @PrimeVideo Kindly help me to resolve login issue, got a call first then no follow up even after sending many emails. Monthly payment also charged. Where should I complain? @AmazonHelp

  • bborgesbarreto bborgesbarreto (@bborgesbarreto) reported

    @JeffBezos owns trillions of dollars but can’t even get close to making a ******* decent platform for it’s streaming service, @PrimeVideo platform is the worst user experience one can have holy fck

  • idonteatturnips 💕💗I am Sophie, the sloth of joy 💗💕 (@idonteatturnips) reported

    . @PrimeVideo @primevideouk @primevideonl Can you please respond to my query and if the issue is fixable? It's pretty shוtty you haven't responded to me yet, since I first asked in February.

  • OminousAlma Treacherous (@OminousAlma) reported

    @PrimeVideo @antonystarr @TheBoysTV Homelander has issues. Not because he's a psychopath but because of this drinking habits alone.

  • XtrlDex ♦️Xtrl♦️ (@XtrlDex) reported

    @PrimeVideo @AmazonHelp mind fixing your page for saving a password change? Cant even reset my own password because your "website" is broken. The app doesnt even help either!

  • chillywilly093 ChillWill (@chillywilly093) reported

    @CBSThisMorning @PrimeVideo @DeborahAyorinde I see MSM continues to relentlessly divide Americans. Every chance they get, they'll remind black america about slavery... even come up with sci-fi horror flicks putting white people in the worst light. This is getting old.... exactly why I stopped watching tv years ago.

  • CharlieRicker24 Charlie Ricker (@CharlieRicker24) reported

    @amazonnews @PrimeVideo Hopefully they weren't #Coming2America to work for Amazon or they'll be peeing in bottles.

  • bkwheel Brian Wheeler (@bkwheel) reported

    @PrimeVideo So does your app not work on any Google TVs, or just the two I've bought? A TCL and a Sony Bravia. Abby ideas?

  • TheBitcoinTroll BitcoinTroll Ph.D.🇷🇺 (@TheBitcoinTroll) reported

    @amazonnews @PrimeVideo Probably the worst 15 minutes of my life I've ever spent Horrific movie

  • Latentfire Angela McCluskey_BVB & AB (@Latentfire) reported

    @ChrisAlan63 @blackveilbrides @PrimeVideo I'll be super happy for the guys. They totally deserve it and I know they will get there very very soon! Just a little sad for me when it happens because I have terrible eyes and I remember seeing Metallica in an arena... big monitors help but force you to look at what they want.

  • B687849 Dr Aalam (The Skin Doctor) (@B687849) reported

    @PrimeVideo Worst Experiance With Amazon Prime Video. There Are A Few Bollywood Movies Available Not All. 👎👎

  • mzaheer88 Mohammad Zaheer (@mzaheer88) reported

    @akarimyasin @RizWanKenobi_ @PrimeVideo Just quality writing and twist after twist. I don't even know why they felt the need for a remake instead of just creating a new series and adding bigger guest stars

  • B00uh_ B00uh (@B00uh_) reported

    Hey @PrimeVideo , can you help me find the option to increase/decrease the Playback Speed on browser?

  • Miss_KirstyLou Kirsty (@Miss_KirstyLou) reported

    @MatthewTaylor68 @Eurosport_UK @PrimeVideo Having the same problem. No commentary at all - just players footsteps as background noise. People watching direct seem to be able to hear the commentary.

  • AmitDahal Amit Dahal (@AmitDahal) reported

    Modiji has his own NaMo App but is still using Amazon PrimeVideo for his PPC. Chalo maan liya ki NaMo App is his personal App, then isn't Amazon PrimeVideo a Pvt Co.? Can Modiji address the nation exclusively via Times Now? Why doesn't the govt create its own App for Govt work?

  • SaveHappyNow #SAVEHAPPY 🦄 🎃 (@SaveHappyNow) reported

    @Nelle529 @AnthonyDiPaola2 @PrimeVideo To cancel it on a cliffhanger was a crime & unforgiveable (as is any other show with the same fate). We're working hard on saving it because we're not allowing Happy to have a sad ending all alone, heart-broken, & devastated, & without closure. Happy deserves more! #SaveHappy

  • Brad99123 Brad (@Brad99123) reported

    @netflix @hulu @PrimeVideo did any of you ever think about doing live commentary about feature films/shows? Every weekend or something like that? It might help people feel good to know that actual people are behind the apps and companies and it may retain customers.

  • orcrights happy march 35th (@orcrights) reported

    @PrimeVideo I will begin my work 💪👷

  • AlakaTyree27 ALakaTyree 💯 (@AlakaTyree27) reported from Baltimore, Maryland

    6 people got my @disneyplus login, 3 people got my @PrimeVideo login....

  • elessar1191 chris (@elessar1191) reported from Heanor and Loscoe, England

    @primevideouk These are ALL great. But when are @primevideouk @PrimeVideo gonna sort Prime Video's awful layout. Compared to Netflix, Disney + etc, it's terrible to use. From no way to choose genre, to mixing up rentals & other subs, with Prime stuff. That's just two of the issues!

  • Josh_BKNY ItsMe (@Josh_BKNY) reported

    @JeffBezos @PrimeVideo I just subscribed to Amazon Prime for a year specifically for the movies. Have to say I immediately regret it. It lacks diversity in a terrible way. 99.5% of the content only has english audio tracks. My wife and I enjoy and prefer watching in spanish. 🇲🇽

  • _shutupmatt matt (@_shutupmatt) reported

    @PNemiroff @PrimeVideo Prime needs to work on a version of this that’s like 8.5 hours long so I can just leave it on for my cat when I’m at work

  • givingUGHp halloween factory🏳️‍🌈 (@givingUGHp) reported

    @PrimeVideo worst season to pick imo

  • JesusByProxy Ginger Jesus (@JesusByProxy) reported from Santee, California

    LOTR trending I see; hey @PrimeVideo Any chance you could force feed me that series anytime soon? Also binge the LOTR & Hobbit(I enjoyed them despite glaring issues) movies on #HBOMax

  • ColorLife69 Loris Varambon (@ColorLife69) reported

    Hey @JeffBezos I’m truly frustrated that @AmazonFrance closed my account for no reason. I had a problem with a delivery and they say it’s my fault and my account need to be closed without any refund! Prime account since 10yr, 3/4 Alexa, @PrimeVideo subscribe, please help!! Thx 🙏

  • Nelle529 Nelle911 (@Nelle529) reported

    @AnthonyDiPaola2 @SaveHappyNow @PrimeVideo It really does. I hope you can make it work. It's not right leaving us hanging.

  • Trebor68 Trebor (@Trebor68) reported

    Does anyone else think @primevideo is just diabolical? The films, series, everything is just such poor quality - total rubbish, even. Doesn’t come close to @netflix

  • countingstars christine stewart #Resist #VoteBlue #IBEW5 (@countingstars) reported

    @rebyj @LGUS @PrimeVideo Get a roku streaming stick $30.. Able to get all kind of apps I had the exact same problem with lg smart tv. It's not hulu's issue. It's the fact you can't get any apps other than what's already installed. Have a new Samsung we'll see in a couple yrs with new apps

  • CthulhuHulu Dale Burden (@CthulhuHulu) reported

    @Jorginslabiin @PrimeVideo They seem to be pacing it in the same chunks the comic's storyline did, so it's pretty true to what the reader's experience would have been. Also, these were released 1 issue per month, so ...