Is Amazon Prime Video down?
Some problems detected
Users are reporting problems related to: buffering, sign in and crashing.
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 25: Problems at Amazon Prime Video
Amazon Prime Video is having issues since 01:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Buffering (28%)
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Sign in (24%)
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Crashing (23%)
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Playback Issues (21%)
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Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Boise |
Sign in | |
 Barcelona |
Buffering | |
 Dagenham |
Sign in | |
| Marrero |
Crashing | |
 Perth |
Crashing | |
| Buena Park |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Lee mosley
(@rlm21450) reported
@AnywhereN @HughesRah @PrimeVideo Higher status or not, someone else (of status) would have been better. Kidman can be hit or miss. Remember that awful Bewitched movie? Which was not entirely her fault.
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Daniel Lambert
(@e4710906581a41e) reported
@PrimeVideo I'm having an issue with a movie that has Japanese audio w/English subtitles. The subtitles don't seem to line up with the audio, which makes it very hard to follow since I don't speak Japanese. The movie in question is Yakuza Apocalypse
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James Treakle 🎬
(@JamesTreakle) reported
from
Austin, Texas
.@hulu doesn’t seem to care about English-speaking audiences being able to enjoy their Indian content. Subtitles don’t work on any of it. @netflix and @PrimeVideo don’t have this problem.
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Kimmeboo
(@Ohnowhysosmall) reported
@MTV @ChallengeMTV I want to thank you yet again for ******* up things for the fans who pay for the show through @PrimeVideo I’m still waiting to watch last nights episode. This is ridiculous. Fix this FFS
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CWingate
(@LazyTitanKing) reported
@PrimeVideo Camila was awful at...everything in this movie
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Annoyed O’Brien
(@AnnoyedOBrien) reported
@MopishManatee89 @AmazonStudios @PrimeVideo No one is denying car exhaust is a problem. That’s a separate but related issue. The water vapor and chemicals still pose a threat to the climate
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OnlyFans Cameraman
(@ChicagoRacer) reported
I wonder when @PrimeVideo will finally make an anime menu and a section for dubs. So much content with such terrible menus does not work for the price lol
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Jon Boyle
(@TheXingor) reported
@VictorBellew3 @TheWheelOfTime @PrimeVideo So, I'll be enjoying all 8 seasons because Amazon has already been stating how it has already exceeded their expectations. They knew there would be some people out there unable to figure out how book to TV Adaptations work. Nothing to do about people like that.
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Vito Scotti's Ghost
(@VitoGhost) reported
@PrimeVideo The real story behind the film industry's worst casting decision in years. Fixed it.
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(Zero)
(@IMURZRO) reported
@TheExpanseWR Tried Prime app on a Roku, LG TV, Samsung TV & only thing that worked was casting a laptop to a Sony Android TV which is not ideal with my media setup. I ordered the latest Fire TV Stick thinking I could get the bonus video on my preferred TV. Nope. Please fix this @PrimeVideo
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Ginna
(@vw_ginna) reported
@ObamaMama59 @PrimeVideo She has trouble moving parts of her face. While I like her acting this was cast all wrong.
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Kangz
(@NtR_Odin) reported
@PrimeVideo "How does this help us sell television?"
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VinnyCThatWhoIBe
(@vinnycthatwhoib) reported
Time for another episode of @PrimeVideo 's artifact ridden horribly encoded mess known as #WheelOfTime . Too bad they can't be bothered to fix the terrible 4k / HDR implementation. I'm stuck watching in 1080p as a workaround, which is ridiculous.
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Katie Marks
(@KatieOPatey) reported
@PrimeVideo What is your problem?
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Wes Oryniak (🌳,🌳)
(@wesoryniak) reported
@PrimeVideo: wants us to trust them with some of the most valuable IP on earth (LOTR) Also @PrimeVideo: can’t properly subtitle the Hobbit movies even though the issue has persisted for a year +
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Viran Ranaweera
(@ViranRanaweera) reported
@PrimeVideo what’s with your servers. It’s impossible to have a consistent playback without freezing.
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kate
(@kolar3214) reported
@jheyemm08 @PrimeVideo Dm @hsbbits ASAP he help me solved my problem when I have similar issue with my locked account. His good and fast.
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WarrenPeavy
(@WarrenPeavy) reported
@blueorigin @WilliamShatner @PrimeVideo Get back to work on Tory's engines.
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trudi tapscott
(@tapscout) reported
I will do everything in my power to NEVER use @amazon or @PrimeVideo AGAIN. Worst at #CustomerService and we all have choices….. #amazon #consumerpower
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Mopish
(@MopishManatee89) reported
@AnnoyedOBrien @AmazonStudios @PrimeVideo Yes, but that water will stay up there for a matter of weeks then come down as rain, while the CO2 your car puts out, stays up there for years, so who's worst here?
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ivy
(@ivvelyy) reported
Rented the Godfather series and don’t understand what is happening because the subtitles don’t work when they speak Italian WHICH IS THE ENTIRE FKN MOVIE @PrimeVideo Fix it
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Ross Klausmeyer
(@Rossome2648) reported
Can someone from @hulu or @netflix help @PrimeVideo with their app? It’s so archaic, slow, and it takes me at least 30 minutes to find something to watch cuz it combines free and paid movies (I usually end up leaving the app wo watching anything) and the trailers are awful.#fixit
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Sarah Mackenzie Dunn
(@SarahMacDunn) reported
@PrimeVideo Terrible casting. Both lead actors are a decade too old to have been cast as Lucy & Ricky at the point in their lives. Can only imagine other historical inaccuracies.Hard pass.
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A Timeless Flight
(@miller2275) reported
@PrimeVideo Where is the last episode of #TheBlacklist? Its been over a week and ppl have paid money to get these episodes in a timely manner. Please stop blaming @NBC and fix this problem now.
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bredington slanginsworth
(@grumplsby) reported
@PrimeVideo the movie is awful, they’re normalizing mental illness, it’s disgusting
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David Xavier Gentry 🐝🏳️🌈
(@dxsuperpremium) reported
@PrimeVideo Worst casting choices ever. Shoulda been @DebraMessing and that guy is nothing like Ricky either. Will not be wasting my time watching this garbage.
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Grant Salivate
(@au_contrairez) reported
@PrimeVideo Nicole Kidman is the worst possible choice.
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woofbowwoΣ
(@woofbowwow2) reported
@PrimeVideo THIS MOVIE IS NOT ABOUT ALIENS, terrible title
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Andy Fyles
(@fylo590) reported
@PrimeVideo and also when I ring the help desk it’s just a German messaging services.
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Eve
(@ehoneywe) reported
@PrimeVideo why does wheel of time look absolutely terrible streaming!?! #TheWheelofTime