Amazon Prime Video

Is Amazon Prime Video down?

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 11/19/2025 05:15

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Buffering (30%)

    Buffering (30%)

  2. Sign in (28%)

    Sign in (28%)

  3. Playback Issues (24%)

    Playback Issues (24%)

  4. Crashing (17%)

    Crashing (17%)

  5. Video Quality (2%)

    Video Quality (2%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesLos Angeles Crashing
United StatesAtlanta Crashing
GermanyMunich Playback Issues
United StatesKailua-Kona Crashing
United StatesCedar Hill Sign in
United StatesMeridian Buffering
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • homeIandanymore sarah (@homeIandanymore) reported

    @alltwoghosts @ghostdaya @PrimeVideo U HAVE??? MAYBE MY MEMORYS JUST TERRIBLE 😐

  • ivanleoncz ivanleoncz (@ivanleoncz) reported

    @AmazonHelp @AmazonHelp , how I can I get in contact with the Account Specialists, without being by phone call? Can you provide a email to one of them so I can establish communication, since the buggy SMS service doesn't work? I just want access to my goddamn @PrimeVideo on a Saturday night.

  • flyers3410 Dave Eckert (@flyers3410) reported

    @PrimeVideo while watching any shows or movies, my Xbox controller shuts off every 15 minutes. I know this wouldn’t be an issue normally, but I watch everything wearing a headset, so I lose audio 7 times during a 2 hour movie.

  • ivanleoncz ivanleoncz (@ivanleoncz) reported

    @AmazonHelp @PrimeVideo @AmazonHelp , how can I get in contact with your Account Specialists, without being through a phone call originated by me? If you can't call me, just give the the email of your team, so I can establish communication. And please, fix the buggy SMS service. Please, help me!!!!!!!!!

  • ivanleoncz ivanleoncz (@ivanleoncz) reported

    @AmazonHelp @AmazonHelp I'm not in US and it's out of my possibilities to make an international call, right now. I need another option, please. @PrimeVideo charges on my CC every month and I just want to access my account. Please, help me.

  • Ruben85618093 Wii-G (@Ruben85618093) reported

    @crystal_leon @PrimeVideo First of all this isnt primes fault and second of all I have the same problem, it's an issue with paramount plus

  • SaiPisipati Sai Pisipati (@SaiPisipati) reported

    @AmazonPrime #PrimeVideoindia @PrimeVideo Do some consumer immersions for older generations to learn the pain points. I have spent 1hr on video call with my mom being stuck with a fast moving captcha and still cant login!! Plz make it user friendly for older ppl plz understand🙏

  • sunkissedking_ 8-HandledSwordDivergentSilaDivineGeneralMychael (@sunkissedking_) reported

    @PrimeVideo Please fix your rewind feature. It sucks.

  • Wonderi04984307 Wondering (@Wonderi04984307) reported

    @PrimeVideo Keep getting a video unavailable message on any thing I try to click play on. Definitely a problem on your end..

  • TheALLwriter God of Nothing (Gone until 7-16) (@TheALLwriter) reported

    @PrimeVideo I dunno guys...there were so many plot holes in that story it kinda didn't work for me. Just saying.

  • TWSheppard Tom Sheppard (@TWSheppard) reported

    What is it about the Nvidia Shield apps? They’re the worst of the apps on all platforms. The latest crapola is the @PrimeVideo app’s zombie shows that keep reappearing after I remove them from the Watch next list. The kids who are coding this slop better stay off my lawn.

  • AnnieBeeInPhi Annie (@AnnieBeeInPhi) reported

    Yeah. I’m gonna watch #TheNewsroom for the third time. I can’t help myself. I’m a #AaronSorkin addict. @PrimeVideo

  • CantBeSilent79 Can’t Be Silenced (@CantBeSilent79) reported

    @PrimeVideo @A24 Normally I hate ads but I am definitely going too watch this. I’ve enjoyed so much of his work.

  • ivanleoncz ivanleoncz (@ivanleoncz) reported

    @PrimeVideo @amazon your SMS service is not working. I can't log in with my account on my computer. I'm waiting for the SMS with authorization link, and nothing. Please, help.

  • zark_God_hack Zuck_hack_innova🏷 (@zark_God_hack) reported

    @ivanleoncz @AmazonHelp @PrimeVideo That's why I am here to help

  • mcweedson Slinky McWeedson - Eat the Rich (@mcweedson) reported

    @PrimeVideo "I had to pee in a bottle at work" is abusive, dystopian language.

  • flyers3410 Dave Eckert (@flyers3410) reported

    @PrimeVideo This issue only occurs with your app, so it’s clearly not an Xbox issue. Still waiting for a solution not a brush off.

  • melnacflo melissa (@melnacflo) reported

    My son wanted a “new dinosaur movie” so I rented land before time on @PrimeVideo and I may be in for something awful. #momlife #threenager

  • Ashtraythief Ash T. Thief (@Ashtraythief) reported

    @xenodike1982 @LeverageRedempt @PrimeVideo Like I get it doesn't work for acquired content bc of international licensing, but this is an imdb production? It's literally so dumb.

  • haydnws haydn (@haydnws) reported

    @PrimeVideo @AmazonHelp my Prime account is set to UK shows for some reason. Please help me

  • ilkernd ilker (@ilkernd) reported

    What's yr opinion that will Boston Dynamics help mankind during a war against aliens? Or will millions of civilians being used as soldiers as it is in The tomorrow war of @primevideo. It'd be a good script for a science fiction movie or serial. @BostonDynamics. That's my 2 cents.

  • ivanleoncz ivanleoncz (@ivanleoncz) reported

    @AmazonHelp @BrightD63242538 So please, help to get in contact with your Account Specialists. I can't make International Phone Calls and your SMS service is not working (I'm not receiving the auth link after login with my credentials). PLEASE, HELP ME! I'M PAYING THE GODDAM @PrimeVideo and I WANT TO USE IT!

  • chad_bug chad_the_bug (@chad_bug) reported

    @PrimeVideo Wouldn’t be too hard to work around an ad lib to animate this scene, given the mouths aren’t moving

  • Gamersground1 Gamer's ground (@Gamersground1) reported

    @amazonIN @PrimeVideo @AmazonHelp my amazon account got blocked due to unstated and pre warning. I was having unused prime benefits. I bought that prime members from airtel. help me please. Reactivate my account. I am your old customer

  • AMohanRao5 A Mohan Rao (@AMohanRao5) reported

    @AmazonPrimeln @PrimeVideo @AmazonHelp In prime video I am having an account with contact number but now I am unable to open the same in my tab. As the email account mentioned there is now not in use. Kindly help. Your customer care no. are not available with me.

  • trailkat Suzan Morris (@trailkat) reported

    @vinegardog1 @farscape @PrimeVideo From the first ep when he fixed the little DRD's broken eyestalk. That was when I knew I kinda liked this Crichton. Broke my heart every time a DRD was destroyed. They seemed to actually be afraid. Like poor DRD Pike in the starburst chamber in Losing Time.

  • Boblobbob Bob Loblaw (@Boblobbob) reported

    @cogecohelps The Apps do not work, going on the 2nd week. Can't access Youtube or PrimeVideo through it.

  • WiredBob Robert Conn (@WiredBob) reported from Lisburn, Northern Ireland

    Class @PrimeVideo sign in experience on PS5. App shows QR code, scan with phone, opens Prime Video app on phone to approve the sign in. So quick, love it.

  • littleben1MN Sue Ellen Mischke (@littleben1MN) reported

    @MSgirl29 @RazeScarrow @PrimeVideo Omg 😧 that’s awful!

  • fblaese Fabian Bläse (@fblaese) reported

    @PrimeVideo When watching Prime Video on my Linux Laptop, I only get a very low quality video. The HD sign in the bottom left is missing. What could be causing this issue?