Amazon Prime Video down or not working? Problems, status and outages

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

• Playback Issues (33%)
• Buffering (24%)
• Crashing (20%)
• Sign in (18%)
• Video Quality (5%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
City of Westminster	Sign in	31 minutes ago
Edgware	Playback Issues	3 hours ago
Baltimore	Playback Issues	6 hours ago
Manchester	Crashing	9 hours ago
Veracruz	Buffering	10 hours ago
Gillingham	Playback Issues	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Holbrook ♋️ (@RandyHolbrook) reported 26 seconds ago

  fr??? Second week in a row @PrimeVideo screws up and can’t broadcast a #TNF game?? It still doesn’t work on my big screen TV but any movies or TV shows on it do. But it works on my phone!? @nfl needs to lose this deal with @amazon ASAP!

• 
  Ambak (@ab_krause) reported 1 minute ago

  @PrimeVideo the tv quality is awful!!!!

• 
  Jason Wheeler (@jwheeler_18) reported 1 minute ago

  Hey @PrimeVideo , fix your ****. Billion dollar business and this is what we get #amateurhour

• 
  Will Palaszczuk (@WilliePStyle) reported 7 minutes ago

  FWIW: no issues with @PrimeVideo tonight, though I can’t help but think the lessened matchup has something to do with it. #TNF

• 
  paul rymal (@paullywood704) reported 9 minutes ago

  The broadcast again for the second week is trash! Video quality is dim and dark and grainy. The crowd and field noise is way to low. All you get to hear is the announcers. I hate it!! I hope they fix it going forward. @PrimeVideo

• 
  Denise Rogers (@MrsRogersHood) reported 12 minutes ago

  @PrimeVideo needs to work on their camera work. This game is giving me vertigo.

• 
  tc369tc (@tc369tc) reported 15 minutes ago

  @PrimeVideo Your video quality for this @NFL Thursday Night Football broadcast is ****.

• 
  Chris Leible 🆑🙌🏾 (@ChrisLeible) reported 23 minutes ago

  This @PrimeVideo is the worst **** I have ever seen on my television. Think the NFL has to rethink this because you can’t even see their product. #ThursdayNightFootball

• 
  FERNANDO MEJIA (@ferranmejia) reported 24 minutes ago

  @Browns @PrimeVideo @WEWS Broadcast is awful, it looks like last millennium square pixels all over. Can’t even see the Football

• 
  Speak the truth (@Only_The_Truth4) reported 24 minutes ago

  @PrimeVideo It would be nice to be able to watch TNF without the intermittent freezing and buffering. I stream everything and I dont have this issue watching games on YouTube TV. My internet is not the issue either. I have plenty of speed and bandwidth. AppleTV 4K @NFLonPrime

• 
  Sheila (@sgessler12) reported 24 minutes ago

  @PrimeVideo issues are making TNF almost unwatchable

• 
  USTrademarkLaw (@JoeDreitler) reported 25 minutes ago

  @NFL @PrimeVideo Please fix all the buffering of my TV. Spectrum is my carrier. You are buffering still on Browns game

• 
  Andrew Peura (@andypeura) reported 27 minutes ago

  @PrimeVideo fix your ******* audio delay

• 
  BlazingRaven495 (@Blazing_495) reported 29 minutes ago

  @PrimeVideo @Twitch Your TNF stream is terrible. I get less buffers on the nobodies I follow. lmao. Surely someone as rich as you can afford a better connection.

• 
  Dave Taddei%Kickfam (@TaddeiDave) reported 30 minutes ago

  @NFL having Thursday games on @PrimeVideo sucks!!! Pls fix it ASAP #AmazonPrime #NFL

• 
  markbristow22 (@Markbristow22) reported 31 minutes ago

  @PrimeVideo your NFL streaming sucks. Choppy. Like watching still pictures. Not my internet. Your issue

• 
  Kim Kaucher (@KaucherKim) reported 32 minutes ago

  @PrimeVideo why tf is the video for this game such poor quality? Just awful. Same as last week. Get it together.

• 
  jstilt (@jaystiltner) reported 34 minutes ago

  @PrimeVideo @NFLTNF this broadcast is terrible. I’d have a better picture in my 1988 magnavox than this slow streaming broadcast. Funny thing is the commercials are in clear HD. Too bad the game isn’t.

• 
  Hard Pill to Swallow (@41RhymeStones) reported 37 minutes ago

  Jeff Bizos, aka Bozos is a piece of s#it for putting Thursday Night Football exclusively on @PrimeVideo with that ****** *** quality. F*ck you, your money, and your bald head. And f*ck Goodell @NFL for allowing it.

• 
  Kim Kaucher (@KaucherKim) reported 40 minutes ago

  @NFL @PrimeVideo Wtf is up with this awful picture quality????

• 
  USTrademarkLaw (@JoeDreitler) reported 41 minutes ago

  @PrimeVideo trying to watch Browns Steelers. Buffering like get out. On Spectrum in Ohio. Still need to work on this. Annoying!

• 
  Pete (@itspeteguys) reported 43 minutes ago

  @PrimeVideo @nflcommish this is bullshit! 2nd week in a row my app won’t work. **** this……NCAA only for me on Thursdays

• 
  toomuchsauce (@JustinH95632851) reported 43 minutes ago

  @PrimeVideo your app won’t open… WTF, it’s Thursday NFL time, did it crash?? #NFL #ThursdayNightFootball #Amazon

• 
  M (@GuyFromNowhere9) reported 44 minutes ago

  @PrimeVideo Picture quality is terrible and the sound isn't synced-up for Thursday night football.

• 
  jeffrey licker (@shrimpy77) reported 49 minutes ago

  @PrimeVideo My streaming quality on Thursday Night Football is Dog Water. Please get it fixed!

• 
  Snow (@PerrinC13) reported 53 minutes ago

  @PrimeVideo picture quality sucks for football...was better on @nflnetwork.

• 
  America IS Exceptional (@markeet) reported 54 minutes ago

  More prime video #TNF video streaming issues. Video and audio out of sync. Video freezes. Jesus @PrimeVideo 🤷🤦

• 
  DreadPirateLek (@LekMachine) reported 54 minutes ago

  @PrimeVideo + @nfl Thursday night football blows. Thought my tv was broken. #Garbage

• 
  Masoud Seyedi (@Masoud1408) reported 58 minutes ago

  @PrimeVideo @JLo @joshduhamel Plz help iran plz be our voice just see us #mahsaamini #مهسا_امینی

• 
  Ross Parker (@rossparker4) reported 60 minutes ago

  @PrimeVideo why is my app not working on one specific TV? My internet is fine. I’ve deleted and redownloaded all three times. I click on the app, it doesn’t open. It works on all other TVs. I’m using a newer Apple TV. Pls advise.