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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Playback Issues (28%)
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Buffering (26%)
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Crashing (23%)
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Sign in (20%)
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Video Quality (4%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Quincy |
Buffering | |
| Roseville |
Crashing | |
| Chicago |
Crashing | |
| Titusville |
Buffering | |
| Myrtle Beach |
Sign in | |
| New York City |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Stu Hammer
(@stuhammer_) reported
Audio sync issues now for @PrimeVideo. Only way to go is up. #TNF
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Dylan Masterson
(@DylanTheRadDad1) reported
@PrimeVideo Your fast forward function is pathetic! The quality of @NFLonPrime is pathetic! You have more resources than literally any other company on the planet to get this right and it sucks! Figure it out! @PatMcAfeeShow has a better production and quality than this junk!
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Richie Ronan
(@Ronan1017) reported
@PatMcAfeeShow Not working at all. @NFL be better @PrimeVideo
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Shannon Lutz
(@shananigan4803) reported
@PrimeVideo @chargers @Chiefs The streaming has been awful for me.
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john
(@jslam44) reported
@PrimeVideo soooo still no answer for my lack of 5.1 for the game but have it for everything else? are you cutting bandwidth so it does not crash?
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Alex Riley
(@Uncleshredder7) reported
The picture quality of the Thursday Night Football game has me wondering what @CBS and @FOXTV are doing with their money #Tnf #TNF #PrimeVideo
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GOTA
(@GOTAlee) reported
@PrimeVideo @chargers @Chiefs Can you fix the quality of the picture? I renew Prime in 19 days. Give me a reason to do it because this game is unwatchable at 360p
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Ella🎭WNY
(@NavyMom623) reported
@NFLonPrime @PrimeVideo You're picture quality sucks! It looks like I'm watching a game from 1980!
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Kevin Albanese
(@Kmalbanese) reported
@Ericpothier4 @realOBF @PrimeVideo No it’s not. I have 400mbps and it’s choppy ASF. It’s the devices. Roku seems fine. Android TV and Chromecast is garbage for this. Choppy. Sound issues.
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Richard Hess
(@From617_Now717) reported
@PrimeVideo this is horrible quality #KCvsLAC
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Sal Dini
(@coachtraveling) reported
@PrimeVideo The video quality of this game sucks.....
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Patrick Purcell
(@macroomboy) reported
@PrimeVideo Gigabit Service, on a hard wired Nvidia Shield, no one else in the house, WTF is with the buffering, picture quality, I almost adjusted the "cats ears"
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ReverendTHC
(@ReverendTHC) reported
Nice disclaimer on @PrimeVideo to blame your device for any issues up front, well my @Roku TV apparently draws audio 4 seconds ahead of the video until it pixels out, clears up 4 seconds ahead again. Oh well I tried, pass on TNF…..
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Joe Hermitt
(@JoeHermitt) reported
Is it just me or is the picture quality on #TNF awful? Appears flat and dark, not a good look. @PrimeVideo
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.
(@Geespn) reported
Had to switch to the laptop, **** look 1,000 times better on here, just work on your casting wirelessly please @PrimeVideo
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RYaus
(@r_yaus) reported
@PrimeVideo @NFLonPrime The video is terrible..can we go back to watching this on the NFL network
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Patrick
(@Patisblasphemy) reported
How does a .io domain have a better quality stream than @PrimeVideo? #thursdaynightfootball is the @NFL 's redheaded step child.
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Ronnie Coulam
(@pdxrhc23) reported
@JeffBezos @PrimeVideo y’all should figure out your Thursday night football video quality. Video and sound don’t match… again
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Meg Schomaker
(@sometimessheis) reported
from
Ames, Iowa
@PrimeVideo @amazon @AmazonHelp Your presentation of #TNF sucks! The quality is so bad! It’s halftime and you still don’t have it fixed?!?! #fail #nfl
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Ivan Lucero
(@Ivan_J_Lucero) reported
@atk0224 @PrimeVideo I’m watching on Apple TV 4K and have been messing with all the settings for an hour. It’s choppy and looks terrible
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Guy Smiley
(@Muppet_News) reported
MUPPET SPORTS DESK! This @amazon @PrimeVideo broadcast is awful. It’s 2022, how is the video and sound not in sync? Get your **** together @JeffBezos #TNF #LAvSKC
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TW
(@Tylow237) reported
@e_livingston430 @PrimeVideo With the amount of money Amazon has this shouldn't be an issue.
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B. Funk
(@B_Funk_) reported
great Thursday game @NFL @amazon @PrimeVideo would be nice if my app would actually work so I can watch the game. Thanks
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tree hugger
(@treehug4all) reported
@mangobossbaby @PrimeVideo Definitely my internet, huh? I have 500m download speeds. I just watched The Lost City, in 4K, on Prime Video, right before the game & not even one glitch. No... it's the broadcast quality of the football game.
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Kelly
(@glamisgal) reported
@NFL @PrimeVideo this is the shittiest product of a live stream I have ever witnessed! I love Thursday night football and this absolutely SUCKS! Thanks for Al Michaels and Tony Gonzales but WTAF? Please fix it.
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Steve Suehring
(@stevesuehring) reported
@jeffbezos Can you make a phone call to have a couple more kilobytes added to the @PrimeVideo stream? I know some folks @awscloud who can help. #thursdaynightfootball
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PHAEDRA
(@phaedraco) reported
@BryanZorn @PrimeVideo Actually, it works better on the built-in app on TV, too. May be a problem on Roku?
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bencreative
(@bencreative) reported
@PrimeVideo never ever ever have I had an issue streaming football at my house - including Sunday Ticket with 4 of us streaming on separate devices. You have hijacked football
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Flyover Zone Patriot 🇺🇸
(@SharkeyTim) reported
Hey, @PrimeVideo, if your picture quality is going to be as bad as it was during that first half, I hope you don’t get any more @nfl games ever. PS we have fast cable Internet here with 400+ mb speed, so I doubt my connection is the problem. #LACvsKC
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Andrew Ganny
(@AndrewGanfield) reported
@ajassy @NFL @PrimeVideo Welp, you didn't deliver as promised! Could the quality be any worse? Walmart could do better!