Amazon Prime Video

Is Amazon Prime Video down?

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Amazon Prime Video Outage Chart 11/23/2025 16:40

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  1. Buffering (29%)

    Buffering (29%)

  2. Sign in (28%)

    Sign in (28%)

  3. Playback Issues (25%)

    Playback Issues (25%)

  4. Crashing (16%)

    Crashing (16%)

  5. Video Quality (2%)

    Video Quality (2%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesSomerville Buffering
CanadaEdson Playback Issues
United StatesHouston Video Quality
IndiaMumbai Playback Issues
IndiaRewāri Buffering
IndiaIndore Crashing
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • Do_nald_o Donaldo (@Do_nald_o) reported

    Is anybody else facing issues in streaming apps like netflix, prime after updating samsung phone to android 12 yesterday. @SamsungMobile @netflix @PrimeVideo

  • samanthasurname sam (@samanthasurname) reported

    @PrimeVideo your english subtitles for saving face (2004) are a few seconds delayed and consequently renders the entire film unwatchable, please fix it

  • UserExperienceY Happy Customer (@UserExperienceY) reported

    @PrimeVideo what are these ridiculous thumbnail photoshop jobs? this is supposed to be matt damon? come on. first of all, why even do this? second of all, the quality is abysmal.

  • SairamSatyavad Sairam Satyavada (@SairamSatyavad) reported

    @PrimeVideo Hi Team, Not able to access my Prime videos on my mobile app and Fire TV from yesterday night. Called up customer service thrice 2 times got an answer telling that there is a server issue due to which many devices and overall app is not functioning. Any ETA for this

  • Prashan28254471 Prashant Sharma (@Prashan28254471) reported

    @PrimeVideo Hi have registered for your services thru Airtel. But it still says we do not recognise you when I login. Whom should is call. It’s a pain

  • diverdutch john sexton (@diverdutch) reported

    @Taraustralis @PrimeVideo An isolated location and alcohol will always bring out the worst in guys

  • cris_markovich Cris Markovich (@cris_markovich) reported

    Having Mission: Impossible - Ghost Protocol play in the background while I work. This movie is now eleven years old. #missionimpossible @PrimeVideo

  • WhatsStor17 What’s Your Story? (@WhatsStor17) reported

    @PrimeVideo what are you guys doing over there? It’s not working. Sincerely, - Everyone

  • IntwalaChirag Chirag Intwala (@IntwalaChirag) reported

    @PrimeVideo prime video working till yesterday, suddenly stop working. Please check issue. Asking for recharge & my validity is upto 22 feb

  • redbeef redbeef (@redbeef) reported

    @DJZimmie @PrimeVideo You sure the dude at Amazon help isn’t actually giving shits…but in a bag at his desk because he doesn’t have time to go to the actual bathroom? Could be the case…

  • MaitreyaGuduru Maitreya Guduru (@MaitreyaGuduru) reported

    Why does @PrimeVideo search feature doesn’t work properly? 🤔(Facing this problem from a long time tbh)

  • achandan47 Chandan Akiti (@achandan47) reported

    @PrimeVideo‘s fast forward and rewind options are the absolute worst and they spoil the whole movie experience.

  • VoNnErZz_ Yvonne (@VoNnErZz_) reported

    Hey @PrimeVideo rock of ages is like garbage quality. Flashes of green constantly. Fix Please?

  • mavericksb11 Subhajit Bose (@mavericksb11) reported

    Please @PrimeVideo @NetflixIndia Please merge @SonyLIV with a few bucks I mean help us out. This is ridiculous.. we pay and then we have to see advertisement. This has gotten ridiculous. Buy this Sony Entertainment Television. Stupid piece of ****.

  • NOT_player2 The protagonist (@NOT_player2) reported

    @PrimeVideo Did they fix invisible man yet?

  • SindhiAgnostic Sindhi Agnostic (Future #FEG Millionaire)⚛️ ❁ (@SindhiAgnostic) reported

    @PrimeVideo @Zendaya Why people like her so much? she is a terrible actress.

  • suzbronson Suzanne Bronson (@suzbronson) reported

    Terrible series finale. No conclusion. I hate that. @PrimeVideo #TheExpanse

  • beberibang bhaskarthakuria (@beberibang) reported

    @PrimeVideoIN primevideo not working cin #firestick Amazon please resolve ASAP

  • yorgunadamokur ...... (@yorgunadamokur) reported

    @PrimeVideo @TheWheelOfTime It's one of the worst adaptations I ve ever seen.

  • jhahilagyani agyani (@jhahilagyani) reported

    Dear @alluarjun the sound editing is so worst in @PrimeVideo that dialogues we can't hear...the film impact is reduced to 50%..#Pushpa

  • cpdarkknight 2legit2quit (@cpdarkknight) reported

    @PrimeVideoIN I will ask him to pay for my this years Amazon prime subscription!! Coz I’m broke. You think you can help @AmazonHelp @PrimeVideo

  • KeeneSusannah SusannahVaxxed&Boosted🦆🦆🙏🐝🐈 (@KeeneSusannah) reported

    @PrimeVideo why do all your movies look like they’ve been filmed in the dark? The Tender Bar right now, Being The Ricardo’s recently and others before. I often turn them off, about to do same now. If it’s intentional it’s not good. If not, fix it.

  • Savvysush Sushant Mendon (@Savvysush) reported

    @AmazonFireTVInd are you facing any outage on Firetv? I am constantly being greeted with "home screen is currently unavailable" error. All other apps work except prime services like primevideo etc. Tried calling customer care... too much wait time... is there an issue?

  • LaurenSchleyer1 Lauren Schleyer (@LaurenSchleyer1) reported

    Sorry for the late hour @hulu @SYFY @PrimeVideo but the #switches need your help. There’s this show called #MotherlandFortSalem and it needs a new home. Please will one of you be our hero and #SaveMotherlandFortSalem

  • AmazonHelp Amazon Help (@AmazonHelp) reported

    @Dayamhamane We understand your concern regarding the Amazon PrimeVideo. We've checked and can see that everything is working fine from our end. Request you to try clearing the cache/cookies and reinstalling the app, and do let us know if the issue persists. -Mohsin

  • RtFlamingo ToucanRT (@RtFlamingo) reported

    @theemarkmiller @PrimeVideo Except the rating would be TV-MA, meaning if the parents have a parental lock there would be no issue

  • DJZimmie Big **** Wolf Energy (@DJZimmie) reported

    What’s worse? Turning on your #Amazon box to watch a movie with friends but having to sit there for 30 mins while it does an update you didn’t ask for... Or... Knowing someone at @PrimeVideo / Amazon help is reading this and giving zero shits?

  • GhaithSemaan Ghaith Semaan - Gus (@GhaithSemaan) reported

    @PrimeVideo #TheGreenKnight is the worst movie ever! Tooooooo long toooo slow and honestly not worth wasting two hours of my time! Kept on giving it the benefit of the doubt. But nooo! Producers and directors were high!

  • msp_speaks manish pandit (@msp_speaks) reported

    @ViCustomerCare I was told that i will be provided @PrimeVideo in my redx plan …now it says you have already claimed it.terrible confusion.the network bar shows full network with 4g but the speed i get is only 780kbps .I guess it time to port now.

  • MarioOrdonez13 Mario Ordonez (@MarioOrdonez13) reported

    Problem with either @peacockTV or @PrimeVideo I wish I could ask for my money back but I know I'm not gonna get it so I'm just cuttin my losses and moving on from your terrible service. Remember if I pay you for a service I expect it to work and I don't think I'm asking alot