Is Amazon Prime Video down?
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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Buffering (29%)
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Sign in (24%)
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Crashing (23%)
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Playback Issues (21%)
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Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Peterborough |
Buffering | |
 Glendora |
Playback Issues | |
 Cancún |
Sign in | |
 Warsaw |
Sign in | |
| Indianapolis |
Playback Issues | |
| San Jose |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Beauchamp
(@RobertBea) reported
@PrimeVideo why didn't you make your platform work instead of wasting millions on Rings of Power? It just tried to play me the same episode of Clarkson's Farm I'd watched yesterday, then I realised it had skipped over the one before! Shambles.
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Bryan
(@BryanVision) reported
@nssaltfarmer @TrekCulture @PrimeVideo In Canada we got the CBS Studios production title card, then 11 seconds of black screen with music before the nebula cuts in. I don’t think it was a runtime issue. Especially since it’s missing from streaming services.
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Josh Hague
(@JoshHague3) reported
@RichardBowler1 @PrimeVideo @JeremyClarkson He's spreading awareness of the risk badgers have to live stock or is he wrong? You clearly see him been told there a risk? I don't understand your issue
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judypancoast
(@judypancoast) reported
@joelansdale It didn’t help that I paid to rent it on @PrimeVideo but the film is all grainy and blurry.
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lady of the moon🌼｡*ﾟ
(@cceliajamison) reported
@daisyjonesand6 @PrimeVideo @clownsh12509791 HELP
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Cocoy
(@_DearDeadly_) reported
@PrimeVideo your customer service is the worst. I was passed around to 6 different people who didn’t know squat about how to resolve a double payment issue. Goddamn. So infuriating.
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Grey Maulkin
(@GreyBear7) reported
@TrekCulture @PrimeVideo I viewed it on Crave Canada . No issues .
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jimmy
(@I_and_I) reported
@PrimeVideo app is broken for ios.
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Gajendra D Ambi
(@MrAmbiG) reported
Basically you deduce monthly from my account for kindle and @PrimeVideo but you won't let me use it coz you won't send me OTP or 2FA or MFA code to login even after I enter password and ask for request OTP multiple times. U also block paying customer if I request multiple times.
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Glen Codes
(@GlenCodes) reported
Dear @PrimeVideo, I hate Jeremy Clarkson. I think he is an awful human being. Please stop showing him and streaming his shows.
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Papakha MMA ☝🏽
(@papakha_mma) reported
@PrimeVideo Jurassic Park Dominion. God awful.
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A. M. Esmonde
(@amesmonde) reported
@PrimeVideo @AmazonStudios I have noticed that it can be difficult to determine which version of films like Legend, Hateful Eight, or LOTR are being shown, which can lead to confusion and frustration for viewers. If you need a content editor happy to help. DM
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Love yours
(@Psychedubz) reported
@PrimeVideo @XFL2023 @TheRock Amazon work your magic on the XFL
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ellipticalforbrain
(@ellipticalforb1) reported
I don’t think there is a worse movie than #Vengence on @PrimeVideo. It is so bad, so badly directed, that the writing is the second worst thing about this movie, if you can call it that.
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PIX
(@PIXX3L5) reported
@TrekCulture @PrimeVideo It could be because of Prime Video loading video, video compression is very bad at the start of anything you start watching so maybe with that issue it would be unreadable
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Amrit Pal Singh
(@amrit1984) reported
@PrimeVideo My Emails to check if there is any more issues in operations
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Dan ✝️
(@MrDannyBoy01) reported
Why has @PrimeVideo known about the issue with the overlay not going away in full screen for THREE YEARS and has done nothing about it? This is a multi-BILLION-dollar company, and you haven't bothered to fix a very simple UI error. Fix. It.
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CrimsonTemplar
(@CrimsonTemplar) reported
@TrekCulture @PrimeVideo Buck Rogers rights issue?
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Elias
(@eskaffofficial) reported
@MurphyCinthia I have @PrimeVideo part of @amazon prime delivery package, but I rarely watch on it, very poor content and terrible app.
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Indranil Ganguly
(@iganguly) reported
@PrimeVideoIN Yes. Please fix the user interace default language and how it gets selected. Everyone I talked to had to spend few minutes to switch to Hindi audio @PrimeVideo
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Gajendra D Ambi
(@MrAmbiG) reported
@JeffBezos @amazon if I already have your app installed, then you can just use my app on phone as a 2FA or MFA, scan a QR code on your site from your app on my phone and done. No OTP, no code sent to email. No waiting for days for youto send 1 code to login to @PrimeVideo
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Saucy Lady
(@djsaucylady) reported
Yooo I just went into my Amazon account and realized I was signed up for a monthly subscription of Starz which I never signed up for. Just canceled but @amazon @PrimeVideo needs to fix and refund people . So wrong !
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Shawn Hudson
(@MrShawnHudson) reported
@PrimeVideo Why does your streaming quality suck. I'm having to stream from a pirating site to get HD quality even wtf am I paying you for?
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Soumik Sen
(@SoumikS92572852) reported
@srabantismile @shahidkapoor @PrimeVideo Medam WB06W7900 ai car ta apnar to plz 1 ta help chai apnar thaka plz help 8639509395 plz contact me
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Stuart Smith
(@stuartjsmith) reported
@PrimeVideo i have been charged 69.90 euros by Amazon prime in my bank account. I do not have a prime subscription and am based in the uk. I have tried calling and customer service are unable to help.
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Blitz
(@CaptainBlitz_) reported
your location to better serve you content we promise it's not so we can collect relevant data for our advertisers". Bullshit. because not too long ago, you could watch everything on @PrimeVideo or @netflix WITH a VPN, no problem, but all of a sudden recently
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Chuck Pittman
(@ChuckPittman8) reported
Trying to watch a series on @PrimeVideo and it is the WORST GLITCHIEST service ever. Always freezing up, sound not working. Pain in the @$$.
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chall
(@challdreams) reported
@PrimeVideo you know that your "icons for each show" to click on in the Prime Video App is messed up right now, right? Clicking on the Law&Order Criminal menas the SVU starts and so on. Considering other issues i've had w Amazon lately, I'm so not impressed with the platform
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Lynda Scott
(@Sc67870857Lynda) reported
@PrimeVideo Prime going downhill seems they have problems I will cancel not going to pay for movies from the 70s and 80s everything they have now you buy or rent I loved the first season of carnival row can’t get into the second season
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Hanging by a thread
(@opussinepar) reported
@AmazonHelp Waiting on the parcel but that scheduled 6 to 9 so no issues there BUT I took the bait with the 7-day trial of Prime to have the parcel delivered however that is not transferable to @primevideo which is nagging me to take yet another 30-day trial? Are they not one and the same?