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Amazon Prime Video status: streaming issues and outage reports

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Full Outage Map

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  • 33% Playback Issues (33%)
  • 24% Buffering (24%)
  • 20% Crashing (20%)
  • 18% Sign in (18%)
  • 4% Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

CityProblem TypeReport Time
Jacksonville Buffering 3 hours ago
Saint Helena Sign in 3 hours ago
Irmo Crashing 3 hours ago
Charlotte Playback Issues 7 hours ago
Leeds Playback Issues 14 hours ago
London Crashing 16 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • tribeoc
    “The Great *****” (@tribeoc) reported

    This @PrimeVideo halftime is a train-wreck (not aided by being on location). You’ve got to pick a lane. Either devote the entire halftime to honest talk about Tua and head trauma, or acknowledge the incident at the top then move on. But this awkward back and forth is awful.

  • RyanHen58477319
    Ryan Henning (@RyanHen58477319) reported

    @PrimeVideo Not doing so good on the video quality!

  • cam_tb12
    Cam Thompson (@cam_tb12) reported

    @PrimeVideo Quality is terrible

  • Narsiuss
    NuGod Kris (@Narsiuss) reported

    Watching TNF on @PrimeVideo is the worse viewing experience. How can a product powered by AWS have such poor video quality? This is almost unwatchable #TNFonPrime

  • cam_tb12
    Cam Thompson (@cam_tb12) reported

    @PrimeVideo @NFLonPrime Can I get better quality thanks

  • ThePhillySharp
    The Philly Sharp (@ThePhillySharp) reported

    @PrimeVideo is going to get scrutinized so much for focusing on that Tua injury and zooming in on his fingers bending from a neurological issue I would be hard-pressed to think they will ever show anything like that again #NFL

  • JBandit187
    Joe Banda (@JBandit187) reported

    @NFL get rid of @amazon @PrimeVideo this video quality is horrible

  • SteveJames_68
    Steven Darling (@SteveJames_68) reported from Bradenton, Florida

    This Thursday night football deal on @PrimeVideo is not working out here with no internet due to Hurricane Ian. I have a generator for TV and dish but no internet.

  • rburger312
    richard burger (@rburger312) reported

    @PrimeVideo why did u take nfl game if u cant give the quality worst viewing experience this goes back to early kind of television experience please fix it dont dump everything in #AWS

  • Laverty25
    Will.I.Am Laverty (@Laverty25) reported

    @jelynchjr Makes zero sense to keep showing it, who is the moron doing the WTF @PrimeVideo terrible!

  • smokecarey
    John Carey (@smokecarey) reported

    My @PrimeVideo feed is awful….freezing every ten seconds. Can we put the game on television?

  • astrosmiley15
    Cory Peluso (@astrosmiley15) reported

    @PrimeVideo y’all are a fcking joke. Would love to actually get to watch a nfl game on Thursday. @NFL fix this

  • iYamWhutIAm
    iYamWhutIAm (@iYamWhutIAm) reported

    One problem w this #PrimeVideo #NFL thing is during commercials you can’t flip to other channels because it’s just too much to change the Input and then sign into Prime in the return #miavscin

  • DrButtock
    Life or Death Line Dancing (@DrButtock) reported

    Way to show the worst moment of a kids life repeatedly, @PrimeVideo. ******* disgusting.

  • donotcomply3
    donotcomply (@donotcomply3) reported

    @PrimeVideo @NFLonPrime If Prime Vision is poor video quality, then yes, my game-watching experience has definitely changed

  • Crypto_Regalia
    Ronnie Dobbs (@Crypto_Regalia) reported

    @JeffParham52 @PrimeVideo Bruh, it's the worst. I can't even see what's going on.

  • katielh92
    Katie 🐊💙🧡 (@katielh92) reported

    @PrimeVideo please fix the quality during halftime! @AmazonHelp don’t comment about troubleshooting. It’s on your end. #ThursdayNightFootball

  • CantStopB
    B 🗡 (@CantStopB) reported

    If your prime video isn’t working I promise you it’s your dollar general *** wifi, @PrimeVideo been perfect for me no problems every game

  • emerc10
    Emer Colleran (@emerc10) reported

    @PrimeVideo your live streaming of the NFL is blurry yet again for another week. Fix it

  • HeAteTheBones
    TreadLockzz🇧🇧🇮🇳 (@HeAteTheBones) reported

    @PrimeVideo yooo get rid of Cassandra and the guys! The worst halftime show I have ever seen. Zero stats . Zero score. Just babbling bout Tua getting hurt…

  • MauriceConcha
    Maurice Concha Sr. (@MauriceConcha) reported

    @PrimeVideo why is your stream for this game soooooo bad … it lags and buffers to no end…. FIX IT !!! #FinsUp

  • xCOONDOGGx
    Trophy Dad (@xCOONDOGGx) reported

    @PrimeVideo I’ve been home 10 minutes and all I get is buffering and crappy playback on your #NFL game!! #TNFonPrime FIX IT!!!!!!!!!!!

  • jespo134
    Art Vandelay (@jespo134) reported

    @PrimeVideo has 2 great announcers and the production has been awful. Barely show replays all half but after an awful injury won’t stop showing it.

  • JakeRobinsonAct
    Jake Robinson (@JakeRobinsonAct) reported

    1. Tua should not have been playing tonight. 2. @PrimeVideo production value is terrible. 3. #WhoDey 4. Kirk and Al look super uncomfortable together. 5. The all whites look sweet on the @Bengals #NFL #BengalsWhiteOut

  • mikebailey37
    Mike Bailey (@mikebailey37) reported

    @PrimeVideo the picture quality makes it look like I’m watching Tecmo Bowl and not a NFL game in 2022.

  • LesJJr
    Les J. (@LesJJr) reported

    .@NFL @PrimeVideo @NFLonPrime y’all should be ashamed of yourselves for allowing the video quality on #thursdaynightfootball #tnfonprime to look this bad. Get it together 👎🏽🏈😡

  • FrankSherman6
    🇺🇸 FJS-III 🇺🇸 (@FrankSherman6) reported

    @PrimeVideo you need to fix the lagging and buffering on the @NFL game

  • bababiden2020
    SlowyoRoll (@bababiden2020) reported

    Does @PrimeVideo have the worst coverage of football. Not Al’s fault.

  • playdoc0819
    playdoc (@playdoc0819) reported

    @PrimeVideo needs to fix this @NFLonPrime stream for this Miami game. The picture quality is trash.

  • kwapism
    Kwapism (@kwapism) reported

    Can’t help but notice @PrimeVideo is no longer cutting to views of @nflcommish in the box. What a preventable tragedy. #Tua