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Amazon Prime Video

Amazon Prime Video down or not working? Problems, status and outages

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  • 33% Playback Issues (33%)
  • 24% Buffering (24%)
  • 20% Crashing (20%)
  • 18% Sign in (18%)
  • 4% Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

CityProblem TypeReport Time
Jasper Buffering 4 hours ago
Tucson Buffering 6 hours ago
Saint Paul Playback Issues 6 hours ago
Warrior Playback Issues 8 hours ago
Yeovil Playback Issues 9 hours ago
Tucson Buffering 10 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • shishkabibble
    Shiskabibble! (@shishkabibble) reported

    @NFLonPrime @PrimeVideo 😵‍💫forget your problems, forget inflation, forget your kids’ lives will be worse than yours 😵‍💫

  • McaffeeTV
    Mac (@McaffeeTV) reported

    @drtyirishtactx @TheExpanseWR @PrimeVideo No way that a 6 episode mini would work, unless each ep is 90-120 minutes. And ROP isn't good, bad acting, bad story, CGI is meh. Also ROP pisses all over the work of Tolkien. House of the Dragon, Expanse are better in each and every way.

  • colinantcliff
    colin antcliff (@colinantcliff) reported

    @PrimeVideo Help

  • hardcorps80204
    FeralAdoration (@hardcorps80204) reported

    @PrimeVideo I’ve been having an ongoing problem w yr vids the last few days: they start just fine but freeze up early on. It’s been at least three days & three different shows now. Any ideas/suggestions?

  • efrainelbarbero
    ⬛⬛⬛⬛ ⬛⬛⬛⬛⬛⬛⬛⬛⬛ (@efrainelbarbero) reported

    @NFLonPrime @PrimeVideo Fix the @NFLOfficiating

  • DKAIRFORCE
    DK SHARMA (@DKAIRFORCE) reported

    @PrimeVideo ITS BEEN 15 DAYS SINCE IM NOT ABLE TO LOG INTO AMAZON PRIME . IM A PREMIUM MEMBER. PLEASE DONT SAY "THANKS FOR YOUR PATIENCE" PLEASE RESOLVE THE ISSUE ELSE I WILL OPT OUT THANKS FOR YOUR PATIENCE.

  • LagCatz
    LagCatz (@LagCatz) reported

    @PrimeVideo Took a good story and made it suck just so some terrible writers could shoe horn their crapy fanfic in. This is just a very shiity What If for Tolkien.

  • PosterMasked
    TheMaskedPoster (@PosterMasked) reported

    @amazon @PrimeVideo I had terrible service dealing with your escalation reps at jeff@amazon. So, what's the tier above them?

  • CarolWa63288079
    Carol Ward (@CarolWa63288079) reported

    @ajassy @PrimeVideo He needs to work on his company to treat his customers better! Change your protocol!

  • Patrick_Healy
    Patrick Healy (@Patrick_Healy) reported

    You know, when giants like Amazon Prime cut quality shows like Paper Girls, it reminds me why I give so few streaming shows a chance. It's easier to just not try your **** out to begin with, @PrimeVideo. #papergirls

  • DJBrianDawe
    Brian Dawe (@DJBrianDawe) reported

    @amazon @PrimeVideo Please make a travel version of an Alexa device. Many of us who are often in hotels for work are used to relying on Alexa for waking us up at home, but with hotel WiFi having sign in blocks and different time zones, the current ones are not practical for this. Would be SO popular

  • turtleboomboom
    turtle.bOom.boOm 🐢 (@turtleboomboom) reported

    @PrimeVideo I don’t understand why your UX is so damn terrible. Is it on purpose? Are we part of some social experiment we are unaware of?

  • hayofray
    Jeff Thomas 🏳️‍🌈 (@hayofray) reported

    @PrimeVideo please fix the subtitles for Aline. I turned them on but still nothing.

  • artistpw
    artistpw (@artistpw) reported

    @PrimeVideo please fix how Paramount's The Stand plays.

  • Jethro44873393
    Rawlings (@Jethro44873393) reported

    @LOTRonPrime @PrimeVideo Oh, is this shyte still going? I could barely force myself past the first 30 minutes. Galadriel is the most insufferable *******. I might have been able to look past some of the litany of other fatal flaws, but Galadriel is awful. You've done a bad thing here amazon

  • JSinicola
    Joseph Sinicola (@JSinicola) reported

    @NFLonPrime @PrimeVideo The worst version of football in all my 64 years of life . Another thing destroyed by regulation. Pussyball played by stem swallowers! I would like to see how long the goat would have lasted in the 70’ Butkus would have broken him in three! In Game 1

  • Kripplin2
    Kripplin (@Kripplin2) reported

    @NFLonPrime @PrimeVideo Worst idea ever. I have prime, but I refuse to endorse this. Even if it was the super bowl I'd still not watch.

  • Ashish03731162
    Ashish (@Ashish03731162) reported

    @amazon @amazonnews @PrimeVideo I am in deep regret and forced to write this because Amazon is not helping me to get out of this problem. My money is stucked by Amazon. No one is helping. What happen to Amazon now a days..giving wrost services and support.

  • VIZIOsupport
    VIZIO Support (@VIZIOsupport) reported

    @bradleymatusiak @PrimeVideo @DisneyPlus Hi there! I'm very sorry to hear that you're having issues with your VIZIO device. Please send us a Direct Message and we can work to get that resolved!

  • Shana047
    Shasha (@Shana047) reported

    @AlamoNYC @PrimeVideo Just snagged a ticket, but it was $7 plus fees. Just checking to make sure it's not a website error since there were tix available

  • RBShelbyTO
    RJB (@RBShelbyTO) reported

    I’m sure that the pandemic didn’t help, but @CarnivalRow was done ***** by @PrimeVideo. We are going on 3 years since S1. No word on a release date and now rumblings that S2 will be it’s last. I’ll think twice before investing my time in any more @PrimeVideo projects #ouch

  • Ashish03731162
    Ashish (@Ashish03731162) reported

    @amazon @PrimeVideo I am in deep regret and forced to write this because Amazon is not helping me to get out of this problem. My money is stucked by Amazon. No one is helping. What happen to Amazon now a days..giving wrost services and support.

  • ihNinezero
    Ninezero (@ihNinezero) reported

    @PrimeVideo Harry poter Btw the worst movie I've ever watch😬

  • TillymaryBright
    Prodigal Doggo LOFMW (@TillymaryBright) reported

    @Prodigalsonfan3 @PrimeVideo I have the same problem. It seems a lot of us are afflicted all across the globe. Please help us. #SaveProdigalSon

  • GLOptimusPrime
    Green Lantern Optimus Prime (@GLOptimusPrime) reported

    @BoundingComics Ten-to-one she’s a paid shill but @PrimeVideo who are now ginning up their latest defense of #TurdsOfPower, which is to claim Tolkien was an istophobe and they’re “fixing” his “tainted” work. 😒

  • Prodigalsonfan3
    Prodigalsonfan LOFMW 😈😋🍆🍉🔥 (@Prodigalsonfan3) reported

    Prodigies are #BadDadKids @PrimeVideo: Fox TV are the bad dad. They told us a bedtime story called #ProdigalSon! They left it on a horrible cliffhanger & promised to read us the rest the next night! We haven't seen them or it since! Please help us #SaveProdigalSon!

  • LagCatz
    LagCatz (@LagCatz) reported

    @PrimeVideo This feels like a ****** story that first tried to use Marvel characters to help sell it. When that failed, they changed it to Tolkien. "He knows that she's a special elf" the intelligence level behind this show. Halbrand acting likes it's his first day at a new high school.

  • nanabuyo
    Nanabuyo (@nanabuyo) reported

    @PrimeVideo I spit on your mockery of a great man’s work. You all ought to be ashamed of yourselves

  • thenamelesses
    dee (@thenamelesses) reported

    I don’t think @PrimeVideo realizes what they did when they canceled #papergirls. You canceled an art that every person could find themselves in. A show that had something for everybody and the worst part is, they didn’t even give it a chance to thrive. They instantly canceled it.

  • ThomasAEastman
    Tom (@ThomasAEastman) reported

    @PrimeVideo This absolute work of art called "@PrimeVideo did ***** by Paper Girls; and if you knew you were going to cancel it as soon as you started filming, you shouldn't have bid on the IP rights to begin with."