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Amazon Prime Video

Amazon Prime Video status: streaming issues and outage reports

Problems detected

Users are reporting problems related to: playback issues, buffering and crashing.

Full Outage Map

Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

May 21: Problems at Amazon Prime Video

Amazon Prime Video is having issues since 04:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

  • 33% Playback Issues (33%)
  • 23% Buffering (23%)
  • 23% Crashing (23%)
  • 16% Sign in (16%)
  • 4% Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

CityProblem TypeReport Time
Cancún Buffering 40 minutes ago
Manlius Crashing 1 hour ago
Machias Playback Issues 2 hours ago
Manatee County Buffering 3 hours ago
Ashley Buffering 3 hours ago
Las Vegas Crashing 5 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

  • WATSONJEREMY12
    Jeremy Watson (@WATSONJEREMY12) reported

    @PrimeVideo what is with all of the glitching, it’s the NBA playoffs, this is terrible.

  • Cooop_DeJean
    Super Bowl Champs 🦅 (@Cooop_DeJean) reported

    @PrimeVideo Why is my screen black for the Spurs vs Timberwolves ???! Fix your ****

  • fangurks
    𝕗𝕒𝕟𝕘𝕦𝕣𝕜𝕤 ᵗʰⁱⁿᵏⁱⁿᵍ ᵃᵇᵒᵘᵗ ᶜʳᵒʷˡᵉʸ ᵃⁿᵈ ˢᵗᵒˡᵃˢ (@fangurks) reported

    @Erick_A_gg @HannibalsTies @PrimeVideo I mean, I agree. I'm writing my fix-it for that exact problem too, bc I'd prefer a different outcome. And yet, even so, Adam still ended up also erasing a whole day out of existence and restarted it differently, for the sake of fixing this — how is that different to the finale?

  • linderb24
    he who shall not be named (@linderb24) reported

    @PrimeVideo van gundy is awful and you should be ashamed for having him announce on a game of this magnitude

  • bell12804
    Jenny Boom Boom ⚡ (@bell12804) reported

    @AlanW712 @PrimeVideo Im completely over it. I have no issues with every other network

  • spense_goblue
    3000 Love (@spense_goblue) reported

    This @PrimeVideo stream is GARBAGE. @NBA made a terrible decision giving them these playoff games

  • FootbllGuyinGA
    LaxQP (@FootbllGuyinGA) reported

    @PrimeVideo fix your ****!

  • A_Lewie3
    Alex Lewis (@A_Lewie3) reported

    omg why is @PrimeVideo always buffering and the quality is ***

  • RbarriWhoDat
    Rob Barrios (@RbarriWhoDat) reported

    @PrimeVideo can’t watch this nba game because the feed has to buffer every 5 seconds.

  • jesse_holstein
    Jesse (@jesse_holstein) reported

    @TheMasterOfLuck @PrimeVideo Even a blank check can’t fix bad writing

  • ThtMexicanDoll
    Alicia Ortiz (@ThtMexicanDoll) reported from City of Shavano Park, Texas

    Hey @PrimeVideo can y'all fix your servers? Trying to watch season 5 of The Boys. Just wanted to stay indoors and not socialize with people 🫪

  • cameron3oe
    Cameron 3 Oceans (@cameron3oe) reported

    @PrimeVideo The Boys Final Season is beyond terrible 😣

  • GaryBurford12
    Gary Burford (@GaryBurford12) reported

    @ACMawards @PrimeVideo Not great…the audio quality is horrible….every song is poorly mixed for the TV broadcast!

  • luckybucki
    FL Buckeye (@luckybucki) reported

    @PrimeVideo maybe the worst announcers in sports doing tonight’s game. lol.

  • BillyRamion
    Billy Ramion (@BillyRamion) reported

    Cmon @PrimeVideo this is terrible. Buffering blurry picture on a game 7. This really sucks

  • killer_sandvich
    the killer sandvich (@killer_sandvich) reported

    @TheMasterOfLuck @PrimeVideo Talking as if invincible doesnt have a ton of problems aswell

  • trobdawk4
    Tim (@trobdawk4) reported

    More amazing resolution from @PrimeVideo it’s literally been every game they’ve streamed this post season and it has nothing to do with user download speeds as they’d like you to believe. It’s an Amazon problem and they won’t take responsibility for it.

  • 80_underground
    Underground Man 80 (@80_underground) reported

    @NBAonPrime @PrimeVideo Are you gonna have this same chick calling the game as is calling it tonight? This is terrible...

  • biggspider4
    Likky 🕸 (@biggspider4) reported

    @PrimeVideo @NBA video quality is terrible

  • afxtwn
    That One Guy (@afxtwn) reported

    @PrimeVideo I'm not sure who this is, but the center bit of her dress looks like it's barely hiding a Burt Reynolds quality boscage of chest hair.

  • luckybucki
    FL Buckeye (@luckybucki) reported

    @PrimeVideo “that’s what we want to see” quote about Detroit. Guess yall don’t have unbiased reporting. Seriously worst announcers ever

  • EmbiidTweet
    joel embiid (@EmbiidTweet) reported

    @TheMasterOfLuck @PrimeVideo Not even remotely similar situations. All the Invincible complaints seem to be “the animation is lazy”. The problem with The Boys is the writing is ****. Even when the Boys was good the show didn’t look particularly good

  • YoungMays_15
    Maurice Mays (@YoungMays_15) reported

    @NBA stop putting big games on @PrimeVideo the quality is horrible keep em on espn or abc #detvscle

  • johnpark222
    john parkhurst (@johnpark222) reported

    @PrimeVideo @peacock @nba prime video and peacock apps are terrible. I usually watch games about 2-3 hours after they start. Several times in the NBA playoffs I have tried to watch games from the beginning but instead they go right to the end and show the final score

  • MVielhaber
    Mike Vielhaber (@MVielhaber) reported

    I’m now casting my phone to my tv for a higher quality experience… @PrimeVideo and the @nba should be embarrassed. Apparently the app feed is better than the internet feed. #Letemknow

  • 0freespeechhere
    Joe Smo (@0freespeechhere) reported

    @PrimeVideo Quit posting stupid **** and fix the nba game stream. You guys suck

  • JohnnyUtahLDS
    David 🇺🇸 (@JohnnyUtahLDS) reported

    @PrimeVideo Awful ending. Soldier boy still locked up.

  • othagreat
    OThaGreat (@othagreat) reported

    @OsheaJacksonJr This is y I keep my DVDs Brother. @PrimeVideo is tha worst 4 making u pay 4 ANY movie u wanna watch. They're ***

  • j_burke01
    John Burke (@j_burke01) reported

    . @PrimeVideo fix your streaming service

  • Enjoy_ing_
    Average Enjoyer (@Enjoy_ing_) reported

    @TheMasterOfLuck @PrimeVideo Invincible has more than enough for a budget, the show runners just wase it all on celebrity voice actors Plus the shows writing already fell off long time ago and getting a higher budget won't fix this