Is Amazon Prime Video down?
Problems detected
Users are reporting problems related to: buffering, sign in and playback issues.
Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 13: Problems at Amazon Prime Video
Amazon Prime Video is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon Prime Video users through our website.
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Buffering (28%)
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Sign in (27%)
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Playback Issues (23%)
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Crashing (19%)
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Video Quality (3%)
Live Outage Map
The most recent Amazon Prime Video outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Villenave-d’Ornon |
Buffering | |
 Seminole |
Playback Issues | |
 Saitama |
Buffering | |
| Katy |
Sign in | |
 Mumbai |
Buffering | |
| Boonville |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Prime Video Issues Reports
Latest outage, problems and issue reports in social media:
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Taron...(Pronounced Tuh-Ron)
(@TeflonScribbles) reported
@WyndellLong @PrimeVideo That’s how it always is. They are more offended by the commentary and response than the actual problem.
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Aliceheartless
(@AliceDustyStan) reported
@wayward_kate @TheBoysTV @PrimeVideo Did it work?!
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Brad Southard
(@bmsouthard) reported
@AmazonStudios @PrimeVideo @casey_mcquiston When it rains all the birds fly for shelter but the eagle alone avoids the rain by flying above the clouds. Problems are common to all but the attitude makes the difference.
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Nathan
(@Nathan_catley) reported
@PremierSportsTV @davidkendra @PrimeVideo I'm having the same issue for the Italy v Argentina game with the frame rate making it unwatchable, is there any way to fix this?
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AnkiT Siddhapuriya
(@133ankit) reported
@GTPLHathwayLtd @PrimeVideo How can we watch ??? From past 2 days single los light coming and no one giving answer regarding this . Customer care number is not available. WhatsApp has some generated message so ita like doing time pass. In email they are saying send problem to WhatsApp .
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Mahmoud
(@enderoktay5827) reported
@PUBGMOBILE @PrimeVideo @TheBoysTV Hello, My pubg mobile account has been stolen, I can't access it, can you help me with this?
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susana palma araya
(@frontaldirecta) reported
@PrimeVideo having a lot of problems connecting to my account, wifi is working, account has no debt and nobody else is using my account, so what’s the problem???!!!!🤬🤬🤬🤬
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సుధీర్
(@mee_sudheer) reported
Hi @PrimeVideo , how could I watch movies in HD... Pls help @AmazonHelp
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Melanie Easton
(@MelanieJEaston) reported
@asimburney @PrimeVideo It wasn't synced in the cinema either!! I don't think it's an issue with Prime, it's just the filmmakers really did not give two shits about the quality of the product they were releasing
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Yash Pathak
(@RealYashPathak) reported
Purchased @justvoot 1 year subscription yesterday. ********* At least improve Video quality even 1080P is pathetic, can't watch it on laptop as video quality is just pathetic. @PrimeVideo's video quality on 720P is far better than yours 1080P. #aadhaishqonvoot
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Jennypizzapie🍕🏴
(@Jennypizzapie3) reported
@PrimeVideo I hope for the worst in life to happen to you
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BoyUtotTweets
(@boypostscrap) reported
@TheBoysTV Important: you are not available in @AmazonSG @PrimeVideo FIX THIS ****
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zoe
(@foliefever) reported
@PrimeVideo amazon is fine with terrible and dangerous working conditions, but they draw the line at homophobia
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NeutralSimp
(@NeutralTempo) reported
@yaoichins @PrimeVideo That definitely sucks. I understand things are hard but trust me, sticking through will net you better opportunities! Stories like these can be hard to remember in a future interview so it's always good to work through it, and if it is too much hassle, find a new job then quit.
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Kollin
(@Kayell101) reported
@PrimeVideo Jason Bourne (even though that was the worst of the Bourne movies)
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jo simcock
(@jo_simcock) reported
@PrimeVideo how do you get foreign subtitles to work. We don't want subtitles all through a film, just the non English bits, cc ours them on all the time
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Apoorva kumar
(@Apoorva___) reported
@PrimeVideo stop promoting **** movie like heropanti 2. are you serious ? have some quality. everytime I open prime videos it shows me on the top banner. heropanti 2 must watch. its the turnoff for me. I close everything and dont watch anything
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jr
(@rogerwolfe88) reported
@PrimeVideo I love prime video I pay for every month and now I'm getting a message how do I watch this what can I do please help
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CrookFumDaBrook - Genlocke Arc ⃤
(@CrookFumDBrook) reported
@rC_real_ @Simple_boy_Luna @PrimeVideo It does work like that unfortunately little bro
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Suchin Mehrotra
(@suchin545) reported
@asimburney @PrimeVideo Ah crap, that's got to make it a massively incoherent and strange experience I imagine? ...oh and there's that audio sync issue as well..
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Mariam Watt
(@MariamWatt) reported
@PrimeVideo Ah, the story of a pretty girl with two boys competing for her attention. Poor thing, how will this terrible conflict resolve?
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🇺🇦🇬🇧Geoff#IMeHeYouRejoinEU
(@garside_geoff) reported
dear @discoveryplus , the picture on the tennis when I watch on TV is still ****. I didn't have this problem when tennis was on amazon prime. do something @PrimeVideo
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destiny🌙🪐
(@destiny_myers99) reported
@PrimeVideo @JensenAckles What is this for & I cant help but daddy? sorry daddy? Sorry daddy? Sorry I mean daddyyy?
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JT Grimshaw
(@J30607610) reported
@jbarab @RebeccaARainey @PrimeVideo worst line in the movie
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june
(@miyayeob) reported
. @PrimeVideo what is your problem this is ridiculous
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WI SKY
(@wi_sky) reported
@PUBGMOBILE @PrimeVideo @TheBoysTV Thing is anytime I leave the match it takes points away but I literally can’t play. This has been happening to frequently and customer support isn’t doing anything about it. When will the game get an improvement. Never has these issues when the game went global
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rando the crambo
(@CramboThe) reported
@PrimeVideo We know you gonna drop the act when the prides don’t help you grind
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{badger}
(@RianPowerOffic1) reported
@PrimeVideo @TheBoysTV "*******" is more cut and dry. Might wanna fix that Amazon or we'll be down a few points
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💰DougyMoney💰
(@DougyFresh03) reported
@sylverfysh_ @PrimeVideo @TheBoysTV Bruh legends is a sh*t show with terrible representation and deserves to be forgotten.
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Rod Cox
(@capnrodarod) reported
@PrimeVideo I don't care if you do the pride thing, but, I pay for my service and I don't want to see it. You should consider the feelings of you're other customers and at least let us shut it off. To each their own, I have no problem with that, but I don't want it pushed on me.