Amazon Prime Video status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

• Playback Issues (30%)
• Buffering (29%)
• Crashing (22%)
• Sign in (16%)
• Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Sydney	Sign in	4 hours ago
Köln	Crashing	18 hours ago
Paris	Sign in	2 days ago
London	Crashing	3 days ago
Liverpool	Playback Issues	4 days ago
Paris	Crashing	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Starship ᐰlves 🚀 (@StarshipAlves) reported 6 minutes ago

  @PrimeVideo We want Stargate please. This looks nice too. But call @martingero and work things out. And get @amazon to produce some #savestargate merch. We can fund the entire series with merch.

• 
  rissa ♡ (@SunriseSwiftie) reported 8 minutes ago

  @PrimeVideo you’re the worst for canceling My Lady Jane 💔

• 
  John William Sherrod (@jwsherrod) reported 12 minutes ago

  @WinJPR @PrimeVideo I haven’t read the book, but I’m sure that’s true. The scope of this one was much larger than The Martian, so I’m sure they had to finagle things to make it work for a film.

• 
  One Swell Foop (@blankscientist) reported 12 minutes ago

  @PrimeVideo @amazon it's absolutely crazy that after two seasons of vox machina that I literally can't name a single character. The animation and everything is awesome, but the character development is actively terrible.

• 
  Scott D (@Scott94920) reported 12 minutes ago

  @PrimeVideo Not playing movies what's problem

• 
  Rob J 🔜 DreamCon ☁️ (@_RobJay) reported 13 minutes ago

  If you're gonna have an English Dub anime on your platform, please make sure the "Dubtitles" match what the voice actors are saying and it's not just the English translations from the sub! I'm looking at you, @PrimeVideo 🫵🏽 lol if Netflix can fix this issue, so can yall!

• 
  Patriots Pray (@coolcarolinian) reported 14 minutes ago

  @Schwarzenegger @PrimeVideo You used to be someone people thought was interesting... now you are nothing more than a hack for the left, a guy who sleeps with the maid and a washed up work out boy!! Hilarious!!!

• 
  Archmagos Kiran (@ArchmagosKiran) reported 15 minutes ago

  @GrassoLati30007 @AmazonMGMStudio @PrimeVideo oh no, there was something to fear, hence the P90s to solve the problem. Or in the end Asgard shields, hyperdrives and unmatched weapons. or mk9 gatebusters.

• 
  Victoria (@SerenityOC2022) reported 22 minutes ago

  @PrimeVideo Awful...I turned it off.

• 
  Hippy 🇺🇸 🇮🇱 (@TheHippyOfDeath) reported 31 minutes ago

  @PrimeVideo Why are you posting about this instead of posting about how you've realized your terrible mistake and are uncanceling Gero's Stargate show?

• 
  sgalanty (@shegal7) reported 31 minutes ago

  @StephenKing @PrimeVideo Why would I even host the idea of watching or reading anything you produce? Used to like your work, you should have kept your mouth shut. You ruined it for a lot of people.

• 
  charlottespas (@charlottespas) reported 31 minutes ago

  @AmazonMGMStudio @primevideo #SaveStargate Can a supersoldier help us sort this out ?

• 
  Megan (@5chatz) reported 32 minutes ago

  @hanwaddingham @PrimeVideo Took the day off work to binge it!

• 
  E (@TruthToLight15) reported 35 minutes ago

  @WNBA That Prime video feed started to get absolutely terrible in 3rd quarter. Like an old 80's movie. Not even that good. @PrimeVideo

• 
  HitoriHaven (@HitoriHaven) reported 35 minutes ago

  My bank nuked my Debit Card for fraudulent charges, so I had to change everything to another service more secure and change all login information. What does @PrimeVideo do? Screams at me with a red flag. We need a credit card! Just use my new Payment method through Amazon.

• 
  Big Bear Friend (@BigBearFren) reported 36 minutes ago

  @PrimeVideo No, but even Homelander wants Stargate uncancelled. A broken clock is right twice a day you know. #SaveStargate

• 
  Byrdie (@cantshaddaup) reported 36 minutes ago

  @paramountplus Please fix your service before you try to host large events. This is awful! You’re making @PrimeVideo Thursday Night Football look good.

• 
  Mark-roh-wah-vay (@rainbow_geisha) reported 36 minutes ago

  @AmazonHelp @amazon @PrimeVideo It does work as that's what I've been doing everyone this error happens but it happens so often and it's the only app that does it!

• 
  xNoRetreatx (@no_retreatx) reported 39 minutes ago

  @PrimeVideo Your streaming in Sydney, for all titles, is terrible. Literally unwatchable. Plays for 1 minute then freezes continually. I'm cancelling. Most of the titles don't even come with the subscription. Scam.

• 
  DON HALL (@donhall5) reported 41 minutes ago

  @PrimeVideo @WNBA This is a horrible picture quality for the @IndianaFever game…….picture keeps zoning in & out…..great way to grow the game…..you’re killing the golden goose

• 
  eddieb187 (@eddieb187) reported 51 minutes ago

  @PrimeVideo using PrimeVideo player via Firefox and Subtitles settings aren't saving, keep resettling.. tried clearing Cache, reinstalling browser, problem appears to be on your end... Kindly fix this issue, TY

• 
  xNoRetreatx (@no_retreatx) reported 52 minutes ago

  @PrimeVideo Your streaming in Sydney, for all titles, is terrible. Literally unwatchable. Plays for 1 minute then freezes continually. I'm cancelling. Most of the titles don't even come with the subscription. Scam.

• 
  🇺🇸chemmes (@chemmes) reported 54 minutes ago

  @Yankees @PrimeVideo @SportsonPrime Not watching it … I expect them to be on YES .. I can watch the Mets tonight .. no problem… lol

• 
  أفكورا (@Afkoora_) reported 55 minutes ago

  @PrimeVideo I’ve been watching The Handmaid’s Tale for six seasons, but the final episode won’t play. It isn’t clickable on any of my devices. Is there an issue with the app??

• 
  mimiii💫 (@momomaw101) reported 56 minutes ago

  @glindaupland @PrimeVideo @PrimeVideo platforming an idiot who clearly needs help, y'all will crumble and ffs when will Arianators stop doing free promo for this girl ????

• 
  Johan Benschop 🇳🇱 (@Joh739) reported 56 minutes ago

  @AmazonMGMStudio Betrayal of the fanbase is definitely a quality of @PrimeVideo and @AmazonMGMStudio #SaveStargate

• 
  Matt Fanning (@fanvestments) reported 58 minutes ago

  Don’t think Netflix has an engagement problem , they have an Amazon prime problem . Both will exist but Netflix is losing share . I think prime is even better than Netflix at this point. That’s never happened before . $AMZN $NFLX @PrimeVideo

• 
  Rajendra Shah (@Rajendra111954) reported 1 hour ago

  @theskindoctor13 @PrimeVideo the issue is atleast keep the character they are... It's not creative liberty it's typecasting

• 
  BIG MAMA (@Only1Brx) reported 1 hour ago

  .@PrimeVideo .@peacock fix this nowwwwww

• 
  Matt (@LookSkyward2021) reported 1 hour ago

  @PrimeVideo How I feel about @AmazonMGMStudio after they canceled Martin Gero’s Stargate series, you can still fix this. Please #SaveStargate