Amazon Prime Video status: streaming issues and outage reports

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Amazon Video is an Internet video on demand service that is developed, owned and operated by Amazon.com. It offers television shows and films for rental or purchase and as part of Amazon's Prime subscription.

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 18, 2:00 AM EDT	0	0
Apr 18, 2:20 AM EDT	0	0
Apr 18, 2:40 AM EDT	0	0
Apr 18, 3:00 AM EDT	0	0
Apr 18, 3:20 AM EDT	0	0
Apr 18, 3:40 AM EDT	0	0
Apr 18, 4:00 AM EDT	0	0
Apr 18, 4:20 AM EDT	0	0
Apr 18, 4:40 AM EDT	0	0
Apr 18, 5:00 AM EDT	0	0
Apr 18, 5:20 AM EDT	0	0
Apr 18, 5:40 AM EDT	0	0
Apr 18, 6:00 AM EDT	0	0
Apr 18, 6:20 AM EDT	0	0
Apr 18, 6:40 AM EDT	0	0
Apr 18, 7:00 AM EDT	0	0
Apr 18, 7:20 AM EDT	0	0
Apr 18, 7:40 AM EDT	0	0
Apr 18, 8:00 AM EDT	0	0
Apr 18, 8:20 AM EDT	0	0
Apr 18, 8:40 AM EDT	0	0
Apr 18, 9:00 AM EDT	0	0
Apr 18, 9:20 AM EDT	0	0
Apr 18, 9:40 AM EDT	0	0
Apr 18, 10:00 AM EDT	0	0
Apr 18, 10:20 AM EDT	0	0
Apr 18, 10:40 AM EDT	0	0
Apr 18, 11:00 AM EDT	0	0
Apr 18, 11:20 AM EDT	0	0
Apr 18, 11:40 AM EDT	0	0
Apr 18, 12:00 PM EDT	0	0
Apr 18, 12:20 PM EDT	0	0
Apr 18, 12:40 PM EDT	0	0
Apr 18, 1:00 PM EDT	0	0
Apr 18, 1:20 PM EDT	0	0
Apr 18, 1:40 PM EDT	0	0
Apr 18, 2:00 PM EDT	0	0
Apr 18, 2:20 PM EDT	0	0
Apr 18, 2:40 PM EDT	0	0
Apr 18, 3:00 PM EDT	0	0
Apr 18, 3:20 PM EDT	0	0
Apr 18, 3:40 PM EDT	0	0
Apr 18, 4:00 PM EDT	0	0
Apr 18, 4:20 PM EDT	0	0
Apr 18, 4:40 PM EDT	0	0
Apr 18, 5:00 PM EDT	0	0
Apr 18, 5:20 PM EDT	0	0
Apr 18, 5:40 PM EDT	0	0
Apr 18, 6:00 PM EDT	0	0
Apr 18, 6:20 PM EDT	0	0
Apr 18, 6:40 PM EDT	0	0
Apr 18, 7:00 PM EDT	0	0
Apr 18, 7:20 PM EDT	0	0
Apr 18, 7:40 PM EDT	0	0
Apr 18, 8:00 PM EDT	0	0
Apr 18, 8:20 PM EDT	0	0
Apr 18, 8:40 PM EDT	0	0
Apr 18, 9:00 PM EDT	0	0
Apr 18, 9:20 PM EDT	0	0
Apr 18, 9:40 PM EDT	0	0
Apr 18, 10:00 PM EDT	0	0
Apr 18, 10:20 PM EDT	0	0
Apr 18, 10:40 PM EDT	0	0
Apr 18, 11:00 PM EDT	0	0
Apr 18, 11:20 PM EDT	0	0
Apr 18, 11:40 PM EDT	0	0
Apr 19, 12:00 AM EDT	0	0
Apr 19, 12:20 AM EDT	0	0
Apr 19, 12:40 AM EDT	0	0
Apr 19, 1:00 AM EDT	0	0
Apr 19, 1:20 AM EDT	0	0
Apr 19, 1:40 AM EDT	0	0
Apr 19, 2:00 AM EDT	0	0

At the moment, we haven't detected any problems at Amazon Prime Video. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

Playback Issues (33%)
Buffering (24%)
Crashing (21%)
Sign in (18%)
Video Quality (4%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
San Luis Obispo	Sign in	2 hours ago
Oceanside	Playback Issues	2 hours ago
Menlo Park	Buffering	3 hours ago
Vancouver	Crashing	3 hours ago
Kernersville	Crashing	4 hours ago
Roseville	Sign in	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

S K Talks (@salllllman) reported 2 minutes ago
@PrimeVideo Hi, I am having issues with app on my samsung TV. All of sudden, my profile shows blank and log itself out of the app. It's working fine on my phone,its just the TV. I have deleted the app and reinstalled. Still the same issues, please advise
ryanator109 🇳🇿 (@ryanator109) reported 4 minutes ago
@eduffleppard @PrimeVideo @TheBoysTV No work tomorrow haha
Ferg The Reporter (@FergTheReporter) reported 5 minutes ago
@amazon @PrimeVideo THE WORST CUSTOMER SERVICE EVER!!!!!!
Andy Lycett (@AndyLycett) reported 5 minutes ago
Anyone else watch the @PrimeVideo Champion’s League on their tablet because the TV picture is so terrible? #SPOARS
Michael (@mc24bama) reported 6 minutes ago
@PrimeVideo fix your delay in the Master’s!
QUADAWG (@QUASHAUN104) reported 8 minutes ago
@PrimeVideo @InvincibleHQ please fix thragg. He does not look like the intimidating final boss he's supposed to be. In the comics he looked badass but here he just looks... Idk lol
TTSD (@TomTheSpursDude) reported 10 minutes ago
@NBAonPrime @ReignofX_ @PrimeVideo I like the fact that he needs a horse to help him get away from Victor Wembanyama, why can’t he just do it with his own two legs? 😭😭😭
Road-2-100K (@100k_Grind) reported 12 minutes ago
@PrimeVideo fix the LAKERS GAME!! No score on the game !!!
Paul B (@PB_Spurs) reported 19 minutes ago
@PrimeVideo why so many adverts? Got to stop watching, it’s terrible…😖
Sweet Baby D (@DustinWeir1) reported 19 minutes ago
@FrMiller @PrimeVideo This movie was absolutely terrible, you made the right call
Flash Boxing (@FlashBoxNews) reported 19 minutes ago
@Mopaomokonzi200 @premierboxing @PrimeVideo what I said was true.. wilder is an awful boxer
Wivenswold (@TheWivenswold) reported 21 minutes ago
@thematrix633 @PrimeVideo No. I'm glad it's not just me. I've copied in @JeffBezos given that he makes millions out of us, perhaps he can help!
Williamson “Peterson” Jacobson (@butteryfade) reported 21 minutes ago
@PrimeVideo @TheMasters @SportsonPrime NOT WORKING
Mahesh Desai (@demahesh1) reported 26 minutes ago
@SportsonPrime @amazon @PrimeVideo Worst customer service for prime membership
Citrous 柑橘屬 (@Citrous) reported 27 minutes ago
@Manhattva @FrMiller @PrimeVideo Worst hulk stays sucky.
Christian Gonzalez (@conzalez94) reported 28 minutes ago
@AnimeDubUpdates @PrimeVideo Worst dub I’ve heard in my life
Ash (@Y45HU) reported 28 minutes ago
@sambbury The biggest studio hiring four people to work on their popular show @PrimeVideo
Kory ⭐ (@Kostellar_) reported 28 minutes ago
@PrimeVideo @InvincibleHQ Debbie is 100% justified on her stance. I still can’t help but feel a bit bad for Nolan lol
Kadaverous Tony (@trafridrod) reported 31 minutes ago
@FrMiller @PrimeVideo For real, ruffalo is the worst
Shikhar (@shekhu04) reported 39 minutes ago
@the_rishji @PrimeVideo Amazon has the worst user experience tbh
Michael Scott (@MichaelScottDM0) reported 41 minutes ago
Amazon Prime Video is genuinely the worst OTT experience money can buy right now. Paid subscription. Full ads. One episode per week. I am not joking. You are paying them and they are still making you watch ads and then making you wait seven days for the next episode like it is 2009 television. Netflix figured this out years ago. Drop everything. Let people binge. Let the internet explode. That is how you win. The only reason Prime Video still exists in India is The Boys. That is it. One show. Holding an entire platform hostage. The day The Boys ends Prime Video loses half its subscribers overnight and they fully deserve it. #PrimeVideo #TheBoys #OTT
Delightful Derek (@CricFootTenCine) reported 42 minutes ago
@clayyytonbigsby Not only the content library, their UI, Ads everytime if you open live sports before beginning the stream even though u r a premium subscriber, Lag b/W Audio Video in Live Streaming Sports Content. @PrimeVideoIN @PrimeVideo was good now facing the same issue across all devices
Chaotic Harley (@AydinNose) reported 47 minutes ago
@iamufohunter He ***** those girls Evil sick bastard @PrimeVideo you are the worst
Kathleen Reynolds (@kathleon13) reported 50 minutes ago
@YESNetwork you need to apologize for today’s opening day ceremony fiasco. The ridiculous audio issue that no one picked up on and crap music on top of it. Seriously….incompetence. Who would ever have thought I’d rather watch NY Yankees opening day on @PrimeVideo or @netflix
Akneev (@AAMV70716670) reported 50 minutes ago
@PrimeVideo "Unknown Visitor" - are you kidding? Stop wasting our money on *****ty movies. My dog has better acting skills than this! We want quality!
Alan Burns (@alanjmburns) reported 51 minutes ago
@AmazonHelp @AmazonUK @PrimeVideo What's the point? Your AI helpdesk will just hallucinate an unhelpful response. I'll accept that a valid credit card from a major card issuer that works in loads of shops (including yours, some of the time) does not work reliably with your intermittently-broken checkout process.
Hammock Beers (@Beerswilltravel) reported 54 minutes ago
@Yankees @PrimeVideo @SportsonPrime To bad you can’t watch it. It claims I’m out of the area when I’m in Morris County. Streaming is the worst!!!!
G-Man (@Unocrew224) reported 54 minutes ago
@FrMiller @PrimeVideo He’s the worst. Terrible actor and delusional person. I won’t watch anything with him in it.
Emilio (@Emilio_Anthony_) reported 56 minutes ago
@PrimeVideo Why do I have audio for the Yankee game but staring at a black screen?!?!?! @JeffBezos @amazon Fix it you cowards.
SgtHulka (@4everNblujeans) reported 58 minutes ago
@mechanix762 @PrimeVideo Trouble being, that's it's been done so much, and so badly, that if it had a purpose, it's now meaningless. South Park used to be a riot, until it overdid it, the writing became lazy, and the joke wasn't funny anymore.