Amazon Prime Video status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon Prime Video reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon Prime Video users through our website.

• Playback Issues (32%)
• Buffering (23%)
• Sign in (22%)
• Crashing (19%)
• Video Quality (3%)

Live Outage Map

The most recent Amazon Prime Video outage reports came from the following cities:

City	Problem Type	Report Time
Melun	Sign in	8 hours ago
Brasília	Buffering	16 hours ago
Houston	Playback Issues	18 hours ago
London	Buffering	3 days ago
Mexico City	Playback Issues	4 days ago
Georgetown	Crashing	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Prime Video Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Right Back (@TheRightBack) reported 1 minute ago

  Just started watching The Good Boy with the excellent Stephen Graham. Only problem is that you have to wade through 12 (yes 12) media company idents at the beginning of the film. Absolutely ridiculous. @PrimeVideo

• 
  _ (@dgwilliams3d) reported 1 minute ago

  @PrimeVideo Trouble is here. They're called S t a r g a t e fans. #gerosgate

• 
  Lil Bro (@BeingRealAf2U) reported 4 minutes ago

  @PrimeVideo reacher season 4 has the worst villain of all time. The plot armor these chicks have is ridiculous

• 
  Kat (@KStargateFan) reported 4 minutes ago

  @broken76c @PrimeVideo @AmazonMGMStudio That is why I'm fighting for what Amazon announced last nov. A Statgate show that is a continuation of the other Statgate shows with the original writers like Martin Gero's. If the original writers are allowed to write the new show then I dont think the show will be terrible.

• 
  mcargison (@eabo1) reported 4 minutes ago

  @ETimsNet @PrimeVideo Camera work is awful

• 
  Last_Guardian (@DonaldA70126877) reported 5 minutes ago

  @PrimeVideo @PrimeVide When are you going to release an update or patch that fixes the freezing issue when trying to watch content on the @Samsung Galaxy Tab S10 Ultra. Please get it sorted!

• 
  AYMEL (@AYMEL69) reported 7 minutes ago

  @PrimeVideo has the WORST broadcast teams for their @wnba games. EMBARRASSING MUMBO JUMBO.

• 
  TrumpyCaneGhost (@TrumpyCaneGhost) reported 8 minutes ago

  @NeoAeon7 @PrimeVideo Was it in the 1st round against a clay courter with a terrible HC record?

• 
  Michael Knight (@michaelmknight) reported 10 minutes ago

  @stargatejessie @PrimeVideo I had issues posting Stargate content too. It either disappears or only gets a couple of views. Shadowbanning by Anubis.

• 
  Dawn Risueno (@Matty232346) reported 10 minutes ago

  @PrimeVideo what’s going on with the @Yankees program tonight, it’s freezing and the sound is horrible??? Please fix this.

• 
  mar ⚢ (@tresttragos) reported 14 minutes ago

  @PrimeVideo get to work abt season 2 right now you guys im INSANE

• 
  ᗰᗩTT TᗩᖇᗪIᖴᖴ (@matt_tardiff) reported 15 minutes ago

  @Kelly28928734 @PrimeVideo You say im nothing more hmm I’ve worked with Alan on reacher oh no I work on Hollywood oh no I have a life oh my, suck on a **** and cry more

• 
  Mask (@MaskJuice) reported 15 minutes ago

  @BlueJacketsNHL @PrimeVideo No, that's a bad #CBJ... go to your room & think about your actions and don't come back until you're ready to apologize & fix this Signed The 5th Line

• 
  The Greatest Sports & Movie Fan (@TheActiveHourP) reported 16 minutes ago

  Hey @PrimeVideo, glitch alert: your ads keep getting rudely interrupted by actual movies & TV shows. Can u fix that so we get pure, uninterrupted ads? u’re so close. We can’t wait. Truly the greatest streaming service ever 🤩👏🏻

• 
  ABunchofComics (@ABunchofComics) reported 17 minutes ago

  Yo @amazon #reacher @primevideo whomever was supposed to do the sound mix for this season, didn't. You got full scenes with Foley work dropped out or missing score.

• 
  Hotwheels Sisyphus (@pimslickens69) reported 19 minutes ago

  the way that @PrimeVideo handled good omens made sure I will never touch another amazon prime show for the rest of my life. just shameful and terrible writing.

• 
  Elena Shalneva (@ShalnevaE) reported 22 minutes ago

  @Pipolinna @PrimeVideo This is the type of glitch I'm less worried about, tbh. Given how many things go technically wrong with @X, I'm concerned that one day it will put all user info on display, like email addresses & credit card details.

• 
  Voice of OG CSK fan (@EndrumCSK) reported 22 minutes ago

  @latasrinivasan @netflix @PrimeVideo Very well said the amount of new content releasing is very low and definitely not worth the money. The OTT Platform should work on giving more content if they expect money as much as they do now.

• 
  Michael Moraal (@MichaelMoraal) reported 25 minutes ago

  It takes them ages to make their series and movies available on Primevideo. The last activity was two weeks ago with Hunter x Hunter. Still waiting for Shippuden seasons, which is also still out of sync with the subtitles in Season 7 on the Go Anime app. I hope those errors get fixed on Primevideo since Videoland doesn't have Shippuden.

• 
  caramello2024 (@caramello222) reported 26 minutes ago

  hey @PrimeVideo @HBO "watch from the beginning" doesn't seem to work and just goes back to where you were watching before.

• 
  Patrick (Paddy) Glen (@PaddyG67) reported 30 minutes ago

  Of all the pundits I have problems with Gordon Duncan is actually one I think is sound af. Surely that’s the general consensus right? What’s to hate about that lad? I find him impartial but also he calls bs when he hears it and I respect that. @PrimeVideo @ClydeSSB

• 
  Skull17 (@TrueSkull17) reported 32 minutes ago

  "Watch this ad to watch this episode without interruption" "proceeds to constantly play ads through the episode" @PrimeVideo please fix this. If it says it'll be ad free then maybe follow through with it?

• 
  Surf fn (@dixienormu92374) reported 37 minutes ago

  @PrimeVideo has the absoulute worst rewind and start feature. If your like me and fall asleep watching a series..it takes 30 mins to find the spot. Click on episode 3 it goes to 4. Try to out smart and click on ep 2 and it starts ep 2. Then fastfoward get ads. THE WORST!

• 
  J.M.A. (@Jayemay_) reported 39 minutes ago

  So glad @PrimeVideo gave us Spider-Noir in its intended black-and-white format, except their UI is so aggressively idiot-proofed for casuals that the toggle literally doesn't show up on half the TV apps. Studio cowards buried the actual artistic vision behind a broken, buggy menu just to force everyone into watching the color version. Unbelievably frustrating.

• 
  NickT (@sntimm19) reported 39 minutes ago

  @mnwild @PrimeVideo Awful decision.

• 
  CanesCouchCoach (@canescouchcoach) reported 50 minutes ago

  @SonataAway @Canes @PrimeVideo I was paying $20/month with FanDuel last season for roughly 8 months which totaled $160. This is still much cheaper at $100 for the year (even if not needed for the summer 4 months). And hopefully with Prime it’ll be better streaming quality without Bally/FanDuel tech issues.

• 
  Cpt. ᐰrcher (@cptarcher93) reported 52 minutes ago

  @PrimeVideo You threw the continuation of a perfect franchise into the trash bin. At work. #GerosGate

• 
  Rosemary Barrett (@ReuxReux1209) reported 53 minutes ago

  @PrimeVideo STOP FORCING ME TO WATCH PREVIEWS. I pay EXTRA for ad-free. Quit forcing me to watch previews! Quit changing where and how and even IF the skip buttons work at all! It’s exasperating.

• 
  Michael J Power (@mikepower1871) reported 53 minutes ago

  @AaronKuchma @AmazonMGMStudio @PrimeVideo The snowflakes are hiding gate related posts for many of their accounts. We turn up the heat and they melt. To see those hidden posts tap the three dots on the top level post then "View hidden replies". They can't let it be seen that the mighty Amazan may have made an error 😱

• 
  Vonner (@Vonner) reported 58 minutes ago

  @mnwild @PrimeVideo Ouch. The Amazon prime app is terrible and I avoid it as much as possible.