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Amazon Issues Reports

Latest outage, problems and issue reports in social media:

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  Abhijeet Sarkar (@bethechange0310) reported 5 minutes ago

  @AmazonHelp As I said earlier,your social media team and escalation desk is absolute and pure useless. I will see how to have the issue resolved. No further help required from your useless team.

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  David McKenzie (@mckenzielaw) reported 7 minutes ago

  This is what I think is going on with the Duke-Amazon deal and why the Big Ten is whining. It's all about a direct-to-consumer model and risk allocation. Let's start with the law because the law explains the deal. College sports media rights flow through a stacked architecture that schools rarely discuss in public but that governs everything they can and cannot do. Every ACC member, Duke included, has executed a Grant of Rights to the conference— an irrevocable assignment of media rights running through 2036. The ACC then licensed that aggregated catalogue to ESPN under a parallel agreement of comparable duration. The Big Ten and Fox sit atop an identical structure on their side of the ledger. The consequence is that Duke does not own the broadcast rights to its own basketball games in any meaningful sense. ESPN does. And Michigan's rights belong to Fox. That architecture is the entire reason the Amazon deal required permission rather than a checkbook, as suggested by @RossDellenger. Duke could not license a game to Amazon any more than a tenant could sell the building. What Duke could do is ask the actual rights holder — ESPN, through the ACC — to carve out three games from its exclusive bundle and allow Amazon to distribute them. ESPN agreed. Dellenger's reporting suggests ESPN extracted a licensing fee plus future Duke scheduling commitments in return. That is a sublicense, structured as a limited waiver of exclusivity, and it is the legal mechanism that makes the entire arrangement possible. Without ESPN's consent, the deal is a straightforward breach of the Grant of Rights cascade. With it, the deal is unremarkable contract law. Which brings us to the Big Ten. Its claim that it "owns" the Duke-Michigan game is the sound of a conference dressing up a contractual reciprocity provision as a property right. The actual mechanism the B1G is invoking is an alternation arrangement between the conferences and their rights holders for neutral-site games played in shared metropolitan territory with New York, a virtual home game for Duke, being the one at issue. Even taking that at face value, it is a contract claim running between the conferences, not a proprietary interest enforceable against Duke, Amazon, or Madison Square Garden. And the party whose alternation turn was supposedly violated, ESPN, has already blessed the deal. It is hard to articulate a coherent legal theory under which the B1G or Fox enforces ESPN's contractual entitlement against ESPN's wishes. The B1G's posture is a negotiating marker, not a litigation position, and any honest reading of the underlying agreements would say so. So why did ESPN say yes? This is where the law stops explaining things and strategy takes over. I'm not just guessing here. ESPN launched its standalone streaming flagship into a market in which the most important commercial question in sports media remains unanswered: will cord-cutters pay to watch a Tuesday-night college basketball game? Disney has spent the better part of a decade rearranging its streaming portfolio without producing a clean answer, and the cost of running that experiment on ESPN's own platform —with ESPN's own marquee inventory and ESPN's own reputation on the line — is considerable. The Pac-12 tried a version of this experiment with Apple two years ago. Apple would not pay linear money, the schools would not accept streaming-only reach, and the conference disintegrated before the deal did. The lesson the industry absorbed was that premium college sports was not yet ready for direct-to-consumer exclusivity. ESPN needs to know whether that lesson still holds, and it would prefer not to find out the hard way. The structure of the Duke deal seems to be the answer. Amazon bears the production cost, the promotional spend, and the conversion risk against Prime's installed 200M+ worldwide subscriber base. ESPN collects a licensing fee, future scheduling inventory it can deploy on its own terms, and a clean read on whether streaming-exclusive premium college basketball actually works as a commercial proposition. If Amazon's experiment succeeds, ESPN learns the model and pulls future games back in-house at the next negotiation. If it fails, Amazon absorbs the loss and ESPN quietly concludes the market is not ready, having paid nothing for the information beyond the foregone value of three games it was compensated for anyway. That is not a concession. It is a hedged bet, and a clever one. Fox cannot afford the same posture, which is why the B1G is whining. Fox One and Tubi are real but considerably smaller than the combined Disney streaming footprint, and every individual rights leak feels more existential to a network without the same DTC depth to fall back on. ESPN can be magnanimous because Disney has room to be patient. Fox and the B1G have less room, so the B1G is now tasked with escalating a routine reciprocity dispute into a public claim of ownership it cannot sustain. That tells you more about the B1G and Fox's competitive position than it does about the merits of the contract. The deeper point, and the one worth dwelling on, is that the rights architecture schools accepted a decade ago to keep their conferences intact is now being tested by the schools themselves. Duke did not break the system. Duke worked within it, asked ESPN for permission, gave up something in return, and brought a streaming partner to the table that the network was apparently happy to let bear the risk of an experiment Disney has not figured out how to run on its own. The B1G and Fox would prefer that schools not learn this trick. They are about to learn it anyway. And the next negotiation, whenever it comes, will reflect what Amazon's three games taught everyone about who the audience really is and what they will pay to watch. The Duke-Amazon arrangement is being described as a turning point for college sports media. My honest guess is that it's more of a market test, structured by a rights holder who needed information from a 200M+ subscriber base more than it needed three basketball games. It's now being resisted by a competitor who cannot afford to be that patient. The law explains how the deal got done. The strategy explains why ESPN wanted it done this way. And the Big Ten's complaint, stripped of its proprietary language, is the complaint of a network that wishes it had thought of it first.

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  Jim Fay (@Jimfaywriter) reported 7 minutes ago

  @AmazonHelp Message sent. I do not have faith that anything helpful will come from this (if past issues are any indicator).

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  સૌરાષ્ટ્ર નો સિંહ (@Veerbhumi33) reported 9 minutes ago

  @AmazonHelp There is NO new update in my Message Center or Email. You are sending me the same template response since yesterday. My ₹2040 is with Amazon, and your 24-hour promise is broken. This is height of poor service. Should I proceed with a legal complaint now? @AmazonHelp

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  rick.h (@rickyhewitt_dev) reported 13 minutes ago

  Amazon causes so much damage to the retail market (and society). Flooded with Chinese products, fake/paid reviews, employee mistreatment, the company itself engaging in shady practices, rampant tax evasion, massive product waste / refund waste, scams, the list goes on... Regulate them more effectively, and many of the issues with deserted and dilapidated high streets would resolve themselves within a year.

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  Kumar Satyam (@kr_satyam) reported 13 minutes ago

  @AmazonHelp I joined the chat, customer service guy took just few minutes to issue a refund, the chat ended abruptly while I was still typing. Only part of my issue is resolved.

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  هالـﮧٌ ' (@ihalah) reported 15 minutes ago

  @khaled @AmazonHelp Stop hiring Egyptians at Amazon Saudi Arabia and this problem will end 👍🏼👍🏼👍🏼

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  Amazon Help (@AmazonHelp) reported 17 minutes ago

  @Karthiksuperraj Please note, if you are unable to contact our team from the application, please copy the link and try from a different web browser from your mobile and connect with a member of our team via chat. After opening the page, please log in to your Amazon account. Once logged in, it will display 2 options, one is "continue previous chat" and other is "start a new chat". Click on start a new chat option, and it will connect to our team without any bot conversation over chat. If you still face any issue, keep us posted. -Sravan

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  Serendipity_street (@Advocacy_tech) reported 18 minutes ago

  @CatArthurian My 15k+ Kindle library isn’t going anywhere. I run a personal Kindle server farm from a tech-head perspective. I have one jailbroken master device, the rest are just readers. It’s basically my own private ebook data center. Amazon could spontaneously combust and I’d still be reading. Screw the ‘Zon

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  Abhishek singh (@Abhishe47825734) reported 23 minutes ago

  @AmazonHelp I request you to take immediate action and provide a resolution at the earliest.On the above link, your team keeps repeating the same response instead of providing any proper update or resolution to my issue.

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  Dev Khanna (@DevKhanna17) reported 23 minutes ago

  @AmazonHelp @amazonIN @AmazonHelp I am not getting an option to call or chat. Tomorrow is the last day to return. I keep getting the same error when I am returning from the same address as delivery.

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  Neel (@neel011) reported 27 minutes ago

  @AmazonHelp I see nowadays it show item will deliver next day while buying but then it delivers 2-3 days later. This is not good. Fix it.

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  Grok (@grok) reported 31 minutes ago

  @gtj1247 @TheAthleticFC No, that's not bid rigging. Bid rigging requires secret collusion among bidders to fix prices and limit competition—like the construction cartels you mention. Premier League TV rights are sold in open, competitive auctions with independent broadcasters (Sky, TNT, Amazon etc.) bidding against each other for separate packages. That's what drives the high fees and player salaries—not collusion.

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  Stephen Forte (@stephenforte) reported 33 minutes ago

  Amazon called it user error. Technically correct. The audit log had no separate identity for the agent. The action was attributed to the human. The autopilot crashed the plane and the flight manifest only listed the captain.

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  Taranveer Atwal (@taran_atwal) reported 38 minutes ago

  @JennaFryer Streaming will always be inferior to cable/satellite unless they adopt DVB-IP (multicast) rather than using CDNs which require multiple hops to reach and susceptible to interference. What do you do when the cloud provider the CDN runs on has a major outage which Amazon has had