Amazon

Amazon Outage Map

The map below depicts the most recent cities worldwide where Amazon users have reported problems and outages. If you are having an issue with Amazon, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Amazon users affected:

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Amazon (Amazon.com) is the world’s largest online retailer and a prominent cloud services provider. Originally a book seller but has expanded to sell a wide variety of consumer goods and digital media as well as its own electronic devices.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Dallas, TX 17
Atlanta, GA 15
Chicago, IL 14
Seattle, WA 13
New York City, NY 13
Columbus, OH 10
Denver, CO 8
San Jose, CA 8
Los Angeles, CA 8
Manchester, England 8
Ashburn, VA 6
London, England 6
Miami, FL 6
Edison, NJ 6
San Antonio, TX 5
Boston, MA 5
San Francisco, CA 5
Coatesville, PA 5
Jacksonville, FL 5
Madrid, Comunidad de Madrid 4
Las Vegas, NV 4
Paris, Île-de-France 4
Philadelphia, PA 4
City of London, England 4
St. Louis, MO 4
Greensboro, NC 3
Pittsburgh, PA 3
Washington, D.C., DC 3
Fort Worth, TX 3
Reno, NV 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

  • Phil_Sandford Phil Sandford  (@Phil_Sandford) reported

    @AmazonUK @AmazonHelp All my Alexa & Echo devices are offline, showing red and telling me “hmmm. I’m having difficulty understanding right now” - seems others are having same issue. What’s going on?

  • BECKOLlVERS paris never loved cait 🐻 (@BECKOLlVERS) reported

    is amazon alexa down or is she just ignoring me </3

  • timmytapper Tim Mills (@timmytapper) reported

    @AmazonHelp @PeteM237 Why are you replying with this when it’s clearly a problem everywhere?

  • collisionreact EBook (@collisionreact) reported

    @AmazonHelp Not getting solution there that's why connected on social media understand the priority & resolve issue @JeffBezos...

  • dermotsmith Dermot Smith (@dermotsmith) reported

    @AmazonHelp No response from any of my 4 Echo devices. It isn’t an internet problem, the Alexa app on a WiFi tablet can control everything OK. But there’s no response from any Echo device.

  • Yogesh191180 Yogesh (@Yogesh191180) reported

    @AmazonHelp still I have not received any help in understanding my problem for the new purchaSed machi e from Amazon. Neither anyone has returned it yet. That's really disaster.

  • a1exoakes Alex Oakes (@a1exoakes) reported

    @AmazonHelp Is Alexa down this morning? None of my devices are working.

  • Mudkipstoat23 Woke Culture *** Wagons Of Dune (@Mudkipstoat23) reported

    @noahmusicMSP @AmazonHelp Mine too, looks like a widespread problem. Which sucks.

  • SushilK47311277 Sushil Kumar (@SushilK47311277) reported

    @AmazonHelp Yes sir that is not working System not able to traik refund Kindly call me for better communication or give me ur contact number to call u

  • pipjcee Phil...... ⚒ (@pipjcee) reported

    @pmhbyrne @AmazonHelp It’s not working on any of mine either.

  • bell_allie Alex 🇮🇪🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@bell_allie) reported

    @AmazonHelp Should say that she is saying ‘she is experiencing problems connecting to the network’

  • NewburyMoan Miserable Newbury (@NewburyMoan) reported

    @AmazonHelp Having issues on both WiFi & cellular connection. I have tested my internet connection and all is working fine as I can access Twitter from the same phone.

  • ContentKatrina Katrina (@ContentKatrina) reported

    @craigyNUFC1892 @AmazonHelp @PeteM237 Can confirm - same issue. Have restarted all 3 of ours. Issue persists.

  • shaffymehta shaffymehta (@shaffymehta) reported

    @AmazonHelp Nothing concreate its same story like earlier. Why dont you share me mail ids of your customer care department. Why should amazon feel issue in same. Such a big company and processes are only for vendor comfort none of your process is customer oriented.

  • NeoMorph That old, Old, OLD Gamer Loves Our NHS 💙 (@NeoMorph) reported

    @philspray @alexa99 It’s an Amazon issue not a local one… My Echo works as a touch screen (ie turn on/off smart devices) but I get the “Sorry, something went wrong” error as soon as I say “Alexa”. So it’s connected but not linked to the AWS voice recognition system. Amazon has the problem, not us.

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