Amazon Outage Map

Community Discussion

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Amazon Issues Reports

Latest outage, problems and issue reports in social media:

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  George Saoulidis (@georgecursor) reported 4 minutes ago

  AI audiobooks made by Amazon virtual voice are selling just fine. Nothing crazy but it's literally free money for a couple of clicks The only problem, as usual, is Amazon's retarded policy. If the book is in KU the virtual voice audiobook also goes in KU and you can't make another audiobook on any other platform.

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  Anish Moonka (@anishmoonka) reported 6 minutes ago

  You complain about a phone charger on Amazon and they just hand you $15 back, no return needed. One phone call to customer service costs an online store $8 to $17, per 2026 call center benchmarks from Gartner. For anything under $20, arguing with you is literally more expensive than just giving you the money. I went through the numbers on this. Shipping a returned item back to the warehouse costs $3 to $5. Inspecting it and shelving it again adds $2. And if the box is opened, there’s a decent chance they just throw it away. Optoro, a company that processes returns for big retailers, told NBC News in 2024 that handling a single return costs about 30% of whatever the item sold for. On a $20 item, you’re looking at $6 gone before anyone even picks up a phone. Amazon figured this out and in August 2023 started auto-approving refunds on everyday items under $75, especially anything where shipping it back costs more than the product itself. About a third of major retailers now do the same thing. And Amazon is buying your loyalty while they’re at it. Customers who get a “just keep it” refund come back and buy again within 30 days about 82% of the time. Customers who had to box the item up and ship it back come back only 48% of the time, per Sequence Commerce data. Statista puts annual Prime member spending at about $1,400 versus $600 for non-Prime. Eating a $15 loss on a phone charger is nothing when the alternative is losing someone who drops $1,400 a year with you. But saving on returns is just the first layer. Amazon’s AI chatbots now handle 70 to 83% of all customer questions without a human involved. One AI interaction costs about $0.10 to $0.50 versus $8 to $17 for a human call, roughly 16 times cheaper. And the system is getting proactive. Amazon’s AI can now detect a shipping delay, issue a refund, and notify you before you even know there’s a problem. Amazon is building toward a world where you never have to ask for a refund because the system already decided it was cheaper to just give you one.

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  David Veksler ₿🔑👌 (@HeroicLife) reported 7 minutes ago

  @jabial Amazon shut down the 14-year old built-in ebook store because it was holding back their systems from modernization. It's always been easy to sideload ebooks on Kindles - no jailbreaks needed.

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  Diamond Dutchess (@CindyRo36569087) reported 8 minutes ago

  @WoodlawnMichael @audrawrongspeak I’ve had exactly the same issues with UPS and the use contractors too. I finally cancelled Amazon I was so tired of constant issues with both fedex and ups.

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  Klaus Koster (@KlausKoster) reported 10 minutes ago

  @Hellish2050 @TheGeorgePu Yes, true. The main problem is Amazon took away downloads of ebooks last year and only allows transfer via internet to your account on your device. So, they removed the only way for you to add to your library if purchased through Amazon for the older devices.

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  Paul Wiggins (@DragonLogos) reported 14 minutes ago

  @nurilunar @ali_naka Firstly SA does need a LEO service, currently Starlink is the only one available. If Amazon were to come into the market they would have the same problem as Starlink, which is the ICASA ruling on BBE vs EEIP, which they have been sitting on for over SIX MONTHS

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  Jamison (@LilBigRascal) reported 14 minutes ago

  @WallStreetApes So self driving taxis are good but self driving fork lifts are not?? Hmmmm hasn’t Amazon been using robots in their wharehouse for a while now?? I don’t see a problem here ..

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  **** Messerly (@dizzleheart) reported 16 minutes ago

  @Wario64 To anyone reading this do not buy this trash controller, first one I got showed up with a broken L3 stick click, got a replacement, second one I've had for over 3 months now and the L2 broke and out of the Amazon return policy and 8bit won't send a replacement part

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  Shiv Raj Saran (@srsaran) reported 16 minutes ago

  @AmazonHelp Unfortunately, we won't be able to assist any further on this issue. We're willing to provide any help you may need in the future. Is there anything else apart from the same issue that I can help you with? This is reply from Amazon chat associate @amazon @amazonIN

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  Ahmed Hany (@AH2003) reported 18 minutes ago

  @AmazonHelp @Atreyas_vishal I have a problem in Amazon Saudi Arabia and no one wants to solve it, and when I talked to them last time and I found that they are changing their words and I told them I want the official mile of Amazon, they closed the call in something I need an urgent solution

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  Zoe (@zoecharlotte__) reported 20 minutes ago

  @AmazonHelp can’t seem to access your live chat. Have an issue with an item and want a replacement but that doesn’t seem to be an option. If I return and reorder I want to make sure I won’t experience the same issue again…

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  DevFly (@DevFlyReal) reported 22 minutes ago

  I swear the only time Amazon has issues delivering something is when It would inconvenience me

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  Sumit Baloria (@SumitBaloria) reported 23 minutes ago

  Ordered a product from Amazon and received a completely different item—with parts missing. Worst part? There’s no proper way to contact support or get this resolved quickly. This is seriously frustrating. @AmazonIN please fix this.

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  Sumit Baloria (@SumitBaloria) reported 26 minutes ago

  @AmazonHelp I ordered a product from Amazon but received a completely different model with missing parts. Your team keeps sending me a replacement link, but that’s not the issue—I need to speak directly with customer care to explain this properly. There’s no clear way to contact support.

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  TLM (@Tammy0720) reported 27 minutes ago

  @danmmeyer I do tend to order Amazon brand zipper bags, tinfoil etc at a discounted rate as well with no issues it is cheaper as well (dont like plastic wrap). I had kids with us a few years back and was looking to cut corners so that is how I did it. Band was getting expensive for 2.