Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Errors (47%)
• Website Down (33%)
• Sign in (19%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Lakeville	Sign in	1 minute ago
Dallas	Errors	4 hours ago
Brisbane	Sign in	8 hours ago
Sacramento	Errors	10 hours ago
Oakland	Sign in	12 hours ago
Decatur	Sign in	14 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stormslayer -HD Remasters/Gamedev (@StormslayerDev) reported 4 minutes ago from Town of West New York, New Jersey

  @DenofThi3ves I've definitely still had this happen to me. They took away my copy of GTA Vice City on android when the Amazon store shut down. It's BS!

• 
  SueinPhilly שנה (@sueinphilly) reported 5 minutes ago

  @retiredPhlADA I don't buy a lot of stuff anymore Just got 2 Amazon essentials V neck shirts for $12 In every grocery store I looked for marked down fresh stuff It's turned into hunt OTOH I'm helping a friend get Internet essentials & I promised him a Roku So I bought myself a new one, on sale

• 
  Martin Lynch (@MartinMLynch) reported 6 minutes ago

  @IanRunkle It's astonishing: the CRA site is down for "maintenance" for 3 *HOURS* every day. That means the site is down 12.5% of the time, on purpose. Amazon does about the same revenue (~$720B). They are up 99.9% (average less than 1 minute down a day).

• 
  Enjoy Learn (@RdmxRohit) reported 8 minutes ago

  @AmazonHelp My issue is not resolving should i complain in consumer forum. It’s been a very long time since I initiated a return yet none came to pickup.

• 
  Michael Krause (@MichaelK072) reported 9 minutes ago

  @AmazonHelp @NBA @amazon I’m not falling for this again. The last game I spent 2 hours chatting with support. You guys blamed the NBA saying it was their developers. Why the hell do I have to troubleshoot what should be a simple experience?? Why is watching on Amazon always an issue?

• 
  JUHI JUWAIRIYYAH (@JuwairiyyahJuhi) reported 9 minutes ago

  @AmazonHelp @amazonIN Plz resolve my issue , I provided u the order I’d

• 
  Rajiv Kumar (@KumarRajiv26978) reported 12 minutes ago

  @myvoltas I have purchased VOLTAS Split AC in April -2022 through Amazon and get it installed by Voltas Authorised Agency on 9.4.22 by Mr. Saleem (Mob. 9560979497). Now issue came up with my AC & I have lodge a request of AC service & filling of gas (My request no. 26042441640)

• 
  Next Science (@NextScience) reported 13 minutes ago

  🚨 A MYSTERIOUS AMAZON FUNGUS THAT “EATS” PLASTIC Scientists at Yale University have found a strange fungus deep in the Amazon rainforest that can break down plastic waste. Even more surprising — it can survive by feeding on plastic, even in low-oxygen places like landfills. This tiny organism could one day help reduce the massive plastic pollution choking our planet… but researchers are still studying how powerful it really is. What if nature already holds the answer to our plastic crisis? Source:
Yale University. Plastic-degrading fungus research in the Amazon rainforest.

• 
  Walker (@WalPerMott) reported 13 minutes ago

  @holz_xi @DustinWalper No this has been a problem since Amazon became commonplace. Material cost doesn't justify most current pricing. 2 items from similar sized companies made of the same materials have no legitimate reason to have 2 separate pricings due to "material costs"

• 
  Steve Moore (@Smoore1117) reported 16 minutes ago

  If I wrote a skit, word for word, of the last 30 mins as I tried to talk my mom through logging into Amazon Prime (which they pay for!) to watch Sixers, I think SNL would tell me it was too ridiculous. It ended with me driving over there to fix it.

• 
  Pedro Correia (@Pedro10Correia) reported 20 minutes ago

  @AmazonHelp I have ordered a parcel and the parcel was supposed to deliver on wednesday and I haven't received until now. When I am going to contact customer service on the app it comes up an error which doesn't allow to contact customer service. I am really disappointed!!

• 
  ListingEscort (@ListingEscortAi) reported 25 minutes ago

  He was selling a slow cooker silicone insert. An accessory that must fit a specific cooker size. So he used images like this and wording like: “compatible with [brand]” I can’t share the brand. Amazon allows fit descriptions. But this was “too much.” Where is that line?

• 
  AqibAi (@Aqib__786Ai) reported 27 minutes ago

  8/ The deeper issue isn't Uber. It's every app on your phone. Amazon adjusts prices up to 2.5 million times per day based on user behavior. Airlines raise ticket prices when you search the same route twice in one session. Hotel booking sites show higher rates to Mac users. Food delivery apps surge when they detect you're at home during dinner hours. The era of fixed prices is ending. Every price you see online is increasingly personalized, dynamic, and designed to extract the maximum you'll tolerate paying. You're not shopping in a marketplace anymore. You're being priced in one.

• 
  Fury of the Bear (@FuryoftheBear) reported 29 minutes ago

  @AmazonHelp hello @AmazonHelp, I have having a big issue with Amazon customer service not helping me rectify a situation I’m having. I tried talking to a specialist and to customer service but every time I call I get difference answers. Please help, I can provide more info.

• 
  Boiss gaming (@boissgaming0) reported 31 minutes ago

  @AmazonHelp No laptop access. Mobile chat link failing (Error attached). This is a serious safety issue & 28th April is the deadline. Ask your team to CALL ME on my registered number. Need a resolution NOW! @AmazonHelp"

• 
  No NJZ w/o Danielle (@NewJuice555) reported 31 minutes ago

  @GianSG11 @DoNotComply23 @jondelarroz …literally the whole message of the Amazon episode was explicitly that “the system” itself (capitalism) wasn’t the problem. There were still woke things, too, though, and like we’ve mentioned, the writing and acting as a whole was simply poorer than during Moffat’s time. The…

• 
  Digimon Lover (@lover_digimon) reported 35 minutes ago

  We’ve known that Helluva Season 3 was going to have 15 episodes before Amazon came in and I think Amazon is willing to have a longer season if it’s split up. I doubt that Hazbin will have longer seasons but I still can admit the show needs it due to the pacing issues.

• 
  YushAá-K (@AayuSh_721) reported 42 minutes ago

  @amazonIN Purchased a Bajaj Air Cooler PMH Torque 36. A part of which is defective. Tried calling the customer representative to solve the issue asap. But seems they are in no hurry & the heatwaves are over the head. Please find me a solution asap. @AmazonHelp @amazonIN

• 
  Bill (@Av8r07) reported 42 minutes ago

  @Michael_K1710 @colin_gladman @StockSavvyShay It does matter. People thinking that Amazon isn’t a buy here because it’s sitting at all time highs is as much of a mistake as someone saying buying Nvidia 4 years ago was silly because it too was at all time highs. What people rarely do effectively is actually assess what a company is worth today and what it will be worth in the future based on the trends that impact their business. 3 years ago about 70% of workflows and apps were still yet to transition. Now it’s 40%-50% and then you layer on all the new apps that AI will bring. People bash Cathie yet she has been absolutely correct about the conversion of energy, robotics and AI and ignore the fact that her thesis requires a significant time horizon. It’s not uncommon for those investments to be down at times before outperforming the market. Take a look at her picks in 5 years.

• 
  Vaibhav Mishra (@vinu76jsr) reported 43 minutes ago

  @shantanugoel @caleb_friesen Second this, I used it 5 years ago when I first started with back issue, mine was an Amazon basics stool that looked exactly like this one. Didn’t had issue afterwards.

• 
  Polytropia (@polytropia) reported 43 minutes ago

  @briantong @NBA @amazon Amen, this is terrible

• 
  Amazon Help (@AmazonHelp) reported 46 minutes ago

  We've cross-checked and the link is working fine. Please copy that link to web browser and access it from there. You can also access the link from desktop (PC or laptop) web browser. Make sure to delete all cache, cookies, history from device. Logout and login to Amazon account and try to access the link. Let us know if the issue persists. -Sankita

• 
  Jayant More (@JayantG_More) reported 48 minutes ago

  @AmazonHelp I have discussed this issue twice with Amazon. They are now saying that the replacement window is closed, no longer responsible. only the Samsung service is responsible for this case. Therefore, we can proceed by filing a complaint in the consumer court for a better resolution?

• 
  GoofyGoober (@Xeviarq) reported 51 minutes ago

  @hat34972464 @JustaDude2i Those who run successful businesses don’t brag on the internet over such small topics. You’re a nobody working at Amazon Chuck. Sit down

• 
  @vkatochtheterrible (@vkatochtheterr1) reported 52 minutes ago

  @AmazonHelp Upon checking the details,I see that the issue has been investigated and as per the results we have received confirmation as the package has been delivered. We request you to check and confirm the same. Kindly write back to us if you have any further queries related to the same

• 
  Nav Toor (@heynavtoor) reported 53 minutes ago

  Your smart home is not yours. Amazon hired thousands of contractors to listen to Echo recordings from people's living rooms. Bloomberg broke the story. Amazon never asked. Ring handed doorbell footage to police 11 times in a single year without a warrant and without telling the owner. In March 2025, Amazon killed local voice processing on Echo. Every word you say to Alexa now goes to Amazon's cloud. By default. Forever. Your Samsung TV watches what you watch. Your Roomba maps every room. Your thermostat knows when you leave home. And now they want you to pay for it. Alexa+: $19.99/month. Ring Protect Plus: $20/month. Nest Aware Plus: $20/month, up 33% in 2025. You pay them to spy on you. Monthly. Forever. In 2022, Insteon shut down without warning. Lights, switches, thermostats, all bricked overnight. Ten years of hardware, dead. There is one app that controls every smart device on the planet. Locally. On your hardware. Without a single byte sent to Amazon, Google, or Ring. It is called Home Assistant. 86,200+ stars on GitHub. 2,000+ built-in integrations. Lights, locks, cameras, thermostats, vacuums, blinds, EV chargers, solar inverters, doorbells, sprinklers. If a smart device exists, Home Assistant probably controls it. Here's what it does: → Works with Alexa, Google Home, Apple HomeKit, SmartThings, Matter, Thread, Zigbee, Z-Wave. → Voice control with your own local assistant. Wake word detection on your own hardware. Nothing sent to any cloud. → Build automations in 30 seconds. "When I leave home, lock the doors and turn off the lights." → Real-time energy dashboard. Spot the vampire devices. → Local AI cameras. Detect people, cars, animals. Footage stays on your drive. → Custom dashboards on any phone, tablet, or wall display. Here's the wildest part: When AWS goes down, Alexa stops working. When Google has an outage, Nest cameras go dark. When Ring servers throttle, your doorbell freezes. Home Assistant runs on your hardware. The internet can be down. Your house still listens. Your lights still respond. Your locks still work. The day Insteon shut down, Home Assistant users kept their lights on. Owned by the Open Home Foundation. A Swiss non-profit. It cannot be sold. It cannot go subscription. It cannot paywall a feature. Ever. Alexa+ + Ring + Nest: $720/year in subscriptions. Home Assistant: $0. Forever. Every integration. Every automation. Every device. Runs on a $50 Raspberry Pi. Runs on an old laptop. Runs in Docker on your NAS. The Home Assistant Green box is $99 once and never charges again. 86,200+ stars. 37,300+ forks. 425+ contributors. Apache-2.0 license. Active since 2013. Your home. Your data. Your rules. 100% Open Source. (Link in the comments)

• 
  BilliBilo (@Billibilo) reported 57 minutes ago

  Absolutely terrible service from @AmazonHelp I’ve returned a phone and have the receipt which proves it but they are saying I haven’t and won’t give me a refund. Now they are completely ignoring me even after I’ve appealed the decision. Horrible experience 😡

• 
  Amazon Help (@AmazonHelp) reported 58 minutes ago

  @RakRGowda @RakRGowda Kindly login to your Amazon account and access the link from web browser. -Monica

• 
  ANKUSH GUPTA (@ankush_tcs) reported 59 minutes ago

  @AmazonHelp sorry to say team has not resolved my issue yet.....no one is empathetic...A I TOLD EARLIER, Don't resolve an issue without understanding the magnitude of it

• 
  Anna (@iamsohot2020) reported 60 minutes ago

  @HedgeFundFomo right?! it’s interesting that my customade signal refused to issue a buy signal today when the price was up on Amazon, Google. The move was too hollow, without support