Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Website Down (44%)
• Errors (33%)
• Sign in (23%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Annecy	Website Down	5 hours ago
Nancy	Sign in	8 hours ago
Bayeux	Sign in	8 hours ago
Port Orange	Sign in	1 day ago
Madrid	Sign in	1 day ago
Paris	Sign in	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tybernicus (@Tybernicus17) reported 4 minutes ago

  @BrowningFnA5 How old is that unit? Reason I ask is a lot of wiring on vehicles and possibly heavy equipment use a soy based wire insulation which acts as an attractant to such. Solution, get some Bitrex (or similar) on Amazon for less than $30 a gallon and follow mixing instructions. You can use a simple pump sprayer. I had this problem with my F250. Dealer has a big sign in the service bay about this. They want to charge about $100 per application. Why not just stop putting soy in the insulation. Same with Christmas lights and squirrels chewing of the light fixtures and taking them back to their nests.

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  Matt Pauley 🎙️ (@MattPauleyOnAir) reported 5 minutes ago

  Perhaps I’m not being fair and Amazon just picked up the Victory + deals in Dallas and Anaheim and eventually they will also start charging like the other Prime teams. But the optics are still terrible. #stlblues

• 
  Cker (@DesigningMind) reported 8 minutes ago

  @akafaceUS Here was the problem with mall design. They are massive. You park on one side at an anchor store for instance. It’s January so you and your kids all have coats on. You walk into the mall and there are no buggies/carts. You walk throughout that mall supposedly buying at many stores with only two hands that are already taken up with coats kids snacks drinks… are you gonna walk back to your car to drop off your packages midway through and then go back into the mall and walk another mile to get to another store to carry bags back? That was the reality of malls. And we did it because there were no other options, they were beautiful, and felt vibrant … so we put up with the . drawbacks. However, many got old, became a place that needed more and more security, and the downside design issues are fixed with online shopping . Amazon: you’re exhausted from a busy day you put the kids to bed. You relax on the couch buy everything you need and it’s at your door when you get home from work the next day. No-brainer. My vote would have been to fix malls. Online shopping should’ve been taxed and physical stores should have been tax free to encourage people to get off the couch, walk! and actually see the products that they are buying, and have a social day shopping with their family.

• 
  Kolluru Akhil Teja (@akhilteja099) reported 10 minutes ago

  @ZeptoNow Placed order OIJJRHNRL21779 purchased 3 rakhi special amazon GC issued by pine labs and when we are trying to add it in amazon it is throwing validation error.Please help.Reference Id 6014854979439364,6014854979329348,6014854979407104 @AmazonHelp @PineLabs

• 
  지우 (@minccino02) reported 11 minutes ago

  @AmazonHelp Ahmed’s replies haven’t actually addressed my issue. Just the same response repeated. I really hope someone else on this team can help resolve this. Please don’t let me down again.

• 
  Ellie Jay - Sarcastic Author (@EllieJayWrites) reported 11 minutes ago

  Um... It happened again. Another paperback processed, printed and shipped on the same day that it was ordered. And it wasn't even to Canada this time. Did Amazon actually listen to my whining and fix stuff or am I hallucinating?

• 
  Gerhard Mack (@GerhardMack1) reported 17 minutes ago

  @AmazonHelp @amazon It's a solved problem now thanks. But really there needs to be an option for "The delivery person did the complete wrong thing"

• 
  Carlos Rivas MD (@CarlosRivasMD) reported 18 minutes ago

  @RikLesel @toobaffled @Peacelilly1961 I don’t recommend purchasing supplements on Amazon. Large rate of errors, counterfeits, scams, etc. No need to overcomplicate: Get levels tested, if deficient: replete. Retest later to monitor. Lithium is one trace mineral, there are various, all important to brain health and health in general.

• 
  Michael Rucker (@wmrucker) reported 19 minutes ago

  @amazoncareers @amazon You have a real problem when a candidate for a job can’t get or receive emails from talent acquisition but can receive emails from shopping and careers (applications received/changed)

• 
  Good Morning Donkey Fans (@mornindonkeyfan) reported 21 minutes ago

  BRONCOS WEEK 12 - @Steelers vs. Dr. Rogers Steelers with a new coach and world renowned medical expert at qb. I don't know if they will be good or terrible. My gut says terrible given the change and age of their virologist. But if history shows you anything the steelers find a way to be good. Amazon Prime game warning....make sure you help the rents with logging on and passwords as part of turkey day.

• 
  Akin Oríjà (@mapolami) reported 21 minutes ago

  Localization strategy - maybe they could have learned a thing or two about Amazon in China. Tiered Services - could have helped cater to different customer segments like Netflix does. As for the drivers who gamed the platform for immediate gains, this market exit has pulled down the entire house. We must always consider the big picture of our actions.

• 
  Grassroots Army (@GrassrootArmy) reported 23 minutes ago

  They don’t scream far right because we’re extreme. They scream it because so far we have been right about the border, the shots, the schools, the crime, the kids, and every other disaster they created. That is not luck. It comes from refusing to outsource your backbone to the government. Men are not found. They are forged through faith, work, family, and the decision to stand when everyone else folds. That is why I wrote the Amazon best seller, “Men Are Forged, Not Found”. Too many young men are being told they are the problem instead of being given the tools to become the solution. Culture wants them soft, dependent, and silent. The book is the opposite of that. Discipline. Responsibility. Action. Standards you actually keep. Get it on Amazon in hardcover, paperback, or Kindle. Listen on Audible or Apple Books. Buy one for yourself and one for a young man who still has time to be forged so when the time comes, they stand up against the “nanny state”. 💪🏽🫡🇺🇸

• 
  Rochelle (@itsrochellaa) reported 25 minutes ago

  @AmazonHelp But the problem is I also got a new mobile phone during my upgrade. So I don’t have a trusted device because of the new phone and new phone number now. How can I recover my account ? My email and postal address remain the same. And I have my ID. Please can you help

• 
  Duck (@penguinfiles7) reported 29 minutes ago

  @Ryan_Daigler If you're interested I can send you instructions. You need about $100 in Amazon parts plus an once or two of silver. It's basically electrolysis. It's pretty easy if you're careful about a few things. Low voltage not dangerous. Once you're set up a couple Oz of silver makes an infinite amount of end product. You end up with silver ions in distilled water and it legit instant stops any problem with skin or mucous membrains. I used to get really bad facet nose a few times a year. Now as soon as I start to feel it I snort a bit of this stuff and I mean it instantly stops it. I've used and given it to people for pink eye - instant stop. Like one minute. No more pink eye. I absolutely swear by this stuff. I make it a few small jugs at a time and pour it into dropper bottles. I make a batch every couple years. If you would use the info I can write up details sometime.

• 
  지우 (@minccino02) reported 29 minutes ago

  @AmazonHelp Just to clarify, are the same representatives who gave me inconsistent answers each time, and who made my situation more complicated, really the best resource for resolving this issue?

• 
  Guy (@thatoneguy7560) reported 29 minutes ago

  I mean I agree, but I think this is a wider streaming problem than just Marvel. Apple, Amazon, HBO etc. all seem to have moved toward this model, where writers have less creative authority and there’s no real showrunner running the whole thing

• 
  Piotr Sikora (@VoltanTweets) reported 33 minutes ago

  @NhelvUsername I was asking because one time there was an issue on my ISPs end that resulted in major packet loss to Amazon servers in Tokyo specifically (where Strive is hosted). Games themselves were not affected because they're p2p but there was a decent chance of getting kicked out of park

• 
  American Freedom (@AFPfortheUSA) reported 34 minutes ago

  @AmazonHelp 12 hours? That's terrible customer service. Do better. I'm done being a customer

• 
  lon :3 (@seunginplushies) reported 34 minutes ago

  Amazon truck is so slow plus albums are coming tomorrow instead of today 😭😭😭

• 
  DriveBy Geek (@DriveByGeek) reported 34 minutes ago

  @Shaykay1717 Is there a Whole Foods near you - if that’s Amazon, is that the source? Check the labels - the problem is it’s already in your kitchen not the store. I order from Amazon Whole Foods a lot, large beef and pork and it has been fine.

• 
  Amazon Help (@AmazonHelp) reported 35 minutes ago

  @LexiTheLawNerd Hey there! Thanks for reaching out to us and sharing your feedback. While Alexa for Shopping cannot be removed entirely, the chat window can be dismissed or closed. If you're on the chat window in the Amazon Shopping app, you can dismiss the Alexa for shopping screen either by swiping down the chat window, by clicking on the Alexa icon in the bottom of your app, or clicking on the cross (x) in the top of the chat window. Hope this helps. -Shannon

• 
  지우 (@minccino02) reported 37 minutes ago

  @AmazonHelp I have been unable to resolve a serious account issue through standard Amazon customer support, despite three weeks of repeated calls, and I would like this matter escalated to a specialist or executive team.

• 
  danny b.gohain (@dannygohain) reported 42 minutes ago

  @AmazonHelp Just solve my issue i have been transferred to 20 agents as of now this is absurd pathetic customer support @amazonIN

• 
  지우 (@minccino02) reported 47 minutes ago

  @AmazonHelp A few days after arriving in the U.S. from Korea, I attempted to use my father’s card on my Amazon account. To verify identity, I submitted my father’s ID card and driver’s license, but Amazon was unable to verify his identity. Following further instructions received by email, I also submitted a photo of the physical card itself. Shortly after, my account was closed. Since then, I have called Amazon customer service numerous times, with wait times ranging from one to three days between calls. Each representative gave me different instructions like creating a new account and trying again, registering the card through a different method, using a different card instead I also submitted a bank-issued Amazon billing statement and documentation from the card company, as requested. This entire process has taken about three weeks with no resolution. In my most recent call, I was finally told that my original account has been locked, and that any new accounts I create under my name will also be affected as a result. I was told there is nothing further the representative could do. I am an international student who will be living in the U.S. for several years. I rely on Amazon for many purchases, and I would like to resolve this account issue permanently rather than continuing to receive inconsistent guidance that takes days to obtain and often creates new problems. I would greatly appreciate it if someone from a specialist or executive resolution team could review my case and help restore or properly resolve my account status. I don't wanna be disappointed any more in amazon

• 
  Joel (@DailyPlanetoid) reported 50 minutes ago

  @RealMassguy @2fort4 - Trace DNA handling: Microscopic touch DNA on the knife sheath could be the result of secondary transfer or scene contamination. -2 UNIDENTIFIED MALE PROFILES ON THE SHEATH -completely ignoring the ACTUAL male DNA profiles FOUND IN THE HOUSE, at the scene, -Hair found in chapinin's hand that completely excludes Kohberger as a contributor - Terrible cctv: the Vague, intentionally degraded CCTV footage of a vehicle they could never truly decide on make/model until BK's name, it was a nissan, a 2 door, a ford then a2011–2013 Hyundai Elantra, but Kohberger drove a 2015 model so they bump it up to 2016. - Inexact cell tracking: Mobile tower pings only prove he was somewhere within a wide geographical zone, not at the exact house. -No victim connection: prosectour bill thompson confirm this after plea. There is no evidence of digital stalking, social media contact, or prior real-world interaction with the victims. -LACK of any physical evidence: Despite a bloody, violent crime, investigators found zero victim DNA or blood in Kohberger's car or apartment. -inconstant eyewitness discription across all 3 of DM's interviews, while BF account was never used due to it not matching DM's -Delayed emergency call: The 8-hour gap between the estimated time of the murders and the police notification leaves an unmonitored window of time at the crime scene. -Proven fact that a clean up amongst the common areas occurred. -ILLEGAL IGG PROCESS: why did the fbi "destroy" all evidence of how they used a sequencing tool that "fills in the gaps" to build out the dna profile they had until it created enough to use for public genealogy sites.. -Every tip or lead was dropped after they recieved BK's name -early documents show a focus on frat bros and inner/wider circle surrounding drug use and persona motives -Amazon CLICKS not purchases, learn to read ******** Amazon click history document, not a receipt or POP shows On 20 Mar 2022 in PA it shows Ka-Bar knife / sheath / sharpener pages, plus cart and checkout URLs. Many similar rows over a couple days. Each page load is a new line. This file alone does not prove a purchase went through, only that those items were viewed and checkout was opened. -the non public list of 12 potential suspects/poi that never had BK's name on it, including the first original including - COLE BARANBERG: by nov 16 was being followed by LE to obtain a sample for comparison, his DNA was found "inconclusive"(can not be excluded) to the male profile found under maddie's fingernails.. why didnt fbi go use there dna ai for that male profile? hmmm a military trained culinary chef that worked at a Big 5 Sporting Goods store for 8 years, whos comes from a criminal family of ******, murderers and drug traffickers -BRENT KOPACKA! wont even bother with you -JOSE CRUZ: he was alleged only a year prior to the murders that on October 10, 2021, a masked intruder carrying a knife broke into a home shared by four female college students at 3:38 AM. Jose Cruz, the neighbour became a suspect after lying to police about his whereabouts after his albi didn't check out, his dna was found on cigarette's on the property of 1122... like come ******** on. -JACK SHOWALTER: ("Grub Truck" Guy): One of the last people seen with Madison and Kaylee on the late-night food truck livestream. -JACK DUCOEUR : hot head recent EX to Kaylee Goncalves'. had the clearest motive of anyone, lied about call of 17 mins, can be heard on 1112 balcony footage prior to 3AM was most interviewed POI -DYLAN MORTENSEN:was physically inside a mass homicide scene, is the only eye witness and her account changed so many times, but was so not credible. She was awake cant hear a double murder in the bed above her but can hear a voice well enough that she couldnt recongise in abathroom on the other side of the floor she is one, but also couldn't accurately tell the difference between xana or kaylee.. said she went to sleep until 11am phone activity prove that to be completely fale..investigators failed to exhaustively vet her timeline, alibi, and state of mind to ensure she had no involvement. -BETHANY FUNKE: As the other surviving resident inside the house during a brutal quadruple murder, she should of also been automatically an operational subject of interest. She has a conflicting account compared to dylan, slept on the bottom floor where no attacks occurred... and survived completely unharmed. why is everything regarding Bethany sealed? compared to even dylan? we know nothing, she has not spoken.. not even her phone activity.. that enough to raise any doubt for you yet? or you just gunna pretend nothing matter especially unidentified male dna even tho the button on the sheath is SUCH PROOF OF GUILT! onlt if its BK's name attached

• 
  Jaideep Khanduja (@PebbleInWaters) reported 50 minutes ago

  @AmazonHelp @amazonIN @amazon Why don't shut down such irresponsible stores that send such edible items? Charging so high and sending diseased fruits.

• 
  🇺🇲king John🇲🇽 (@J0HNM45T3RCH13F) reported 52 minutes ago

  @8BitDo Getting it tomorrow Amazon do to a payment info issue but updated the info getting it tomorrow can't wait

• 
  Shashank Desai (@_desaishashank) reported 55 minutes ago

  Ordered 22 shirts from @amazonIN They delivered on 10 of them and marked delivered for all. I returned those 10 too as it's tiring. Upon raising the issue today my Amazon account is suspended. Now I am losing my Amazon wallet + no refund for 22k that I spent to buy those shirts.

• 
  Madhu Bhavaraju (@madhubhavaraju) reported 1 hour ago

  Two pieces of news in the ad tech world. Amazon has been sued over ad auctions and Google has been asked to make some changes. The problem we really have is information asymmetry. The tech platforms control the full value chain Audience -> auction -> measurement -> attribution -> optimisation This makes them super efficient beasts but at the cost of transparency. ROAS published should be a guidance and not THE single source of truth. Brands have to build an independent source of measurement such as blended CAC, repeat rate, incremental sales, and new customer rate.

• 
  Conor (@leprechaunsrfun) reported 1 hour ago

  @AmazonHelp No you're good this is a staff issue with the delivery hand off