Is Amazon down?
Problems detected
Users are reporting problems related to: website down, errors and sign in.
Amazon (Amazon.com) is the world’s largest online retailer and a prominent cloud services provider. Originally a book seller but has expanded to sell a wide variety of consumer goods and digital media as well as its own electronic devices.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 19: Problems at Amazon
Amazon is having issues since 12:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon users through our website.
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Website Down (47%)
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Errors (31%)
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Sign in (22%)
Live Outage Map
The most recent Amazon outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Boone |
Website Down | |
| Port Charlotte |
Website Down | |
| Columbus |
Sign in | |
 Sydney |
Website Down | |
| Sheboygan Falls |
Errors | |
| Marysville |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Issues Reports
Latest outage, problems and issue reports in social media:
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Shubham Sahu
(@Shubham30029249) reported
@AmazonHelp Dear amazon, After several months you are not able to refund my amount. What kind of company you are??? Giving an excuse and not returning my refund is not the professional way to deal with the problems. Kindly look into it asap.
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Pankaj Patil
(@PankajPatil13) reported
@AmazonHelp @santoshobra What about my issue. Why you guys are still not able to resolve my issue. Been waiting from last 25 days for my refund and no update from your any of the team. How much you need more just to refund my amount
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KUSHAGRA YADAV
(@KUSHAGR50201058) reported
@AmazonHelp We are hitting a nag , this is error, not able to make calls.
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Saurav Murarka
(@SauravMurarka1) reported
@AmazonHelp That's the issue ... no update being given by any of your team and till how long to wait.. it has been 23 days. My prime membership of these 23 days will be given back by you??? What is the issue that none of you are able to update neither open my account????
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Jimmy Zbornak ✨
(@theeJAISTER) reported
Normally Amazon is quick with their refunds if I drop it off at Kohl's to return it, but this was my first time having to return it via UPS. I don't know what the problem is, but I didn't spend a little bit of money AND they've had the return for a week now.
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Atish Saurav
(@Atish_saurav) reported
@AmazonHelp See for you guys, it is just one another issue, for me it is an important order. I do not want any further delay. One more thing I can do is, I can collect the order from the nearest hub. If the team can share me the details of the delivery agency.
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Know & Grow Publication
(@GrowPublication) reported
@AmazonHelp While clicking the link, it asks for login to seller central account, which we dont have access, as it is locked by your team. please provide a solution which is helpful
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Nina Lowe
(@Ninalowe26) reported
@AmazonHelp I heavily rely on Amazon prime, and this is causing me so many issues and stresses. Have used prime for many many years, and spend hundreds of thousands, as it’s been a helpful service, but not now?.
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Nachy Ramanathan
(@NachyRamanathan) reported
@AmazonHelp Do we really have a proper resolution for my problem or should I go on waiting and accepting all your miscommunications.
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SAJITH.K
(@sajik11) reported
@AmazonHelp This is a new issue
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Vinod Kopparapu
(@KopparapuVinod) reported
@AmazonHelp @JeffBezos it's been more than 12 days since your reply and 45 days from my initial complaint but still the issue remains unresolved. When can i expect the resolution.
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Flemin
(@FleminPaul) reported
@AmazonHelp Even today, i contacted customer support, they arranged a call, at the time of delivery, they said, issue is raised to concerned team. Now my order is cancelled saying exchange item not matching. This my second order getting cancelled
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Seza costa
(@CostaSeza) reported
Down services today Amazon outage. Send a direct report to Amazon Helpdesk +1-858-264-4290 Free Helpline for issues and problems you are experiencing and follow back. Beware of people impersonating as support, Support never DM first❌.Thank You.
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BLITZ (COMMS OPEN)
(@blitzdafur) reported
@ItsAliAvali @AmazonHelp All that money down the drain...
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h. f. mirenzi 🌙✨
(@heatherfm95) reported
amazon 1-star review for a seat cushion: DO NOT BUY!!! this cushion squishes down when I sit on it!! me: ....that is what happens when you sit on soft things, yes
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Arvind
(@Arvind71602501) reported
@AmazonHelp They said contact samsung but samsung store saying no fault in mobile so contact further to amazon. I have used phone only last 15 days and it is create problem. I need my money back
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Daddy Dark
(@TheDaddyDark) reported
@Gale_Adelade Is this a used Amazon issue or all around?
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Amazon Help
(@AmazonHelp) reported
@vk811895 Apologies for the issue you've had with your Amazon Pay UPI transaction. Please wait for 2-4 business days. You should see the amount credited back to your account. If you still do not see the amount credited, (1/2)-Manju
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Vinod Kopparapu
(@KopparapuVinod) reported
@BhupendraVasu1 @AmazonHelp Even I am experiencing worst service from amazon, my issue is in open status since 45 days.
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🎮GAMERLIFE🎮
(@GAMERLIFE834620) reported
@AmazonHelp There's no date. It was originally suppose to be delivered on Sunday then changed to Monday and now there's no update for today they package has not shipped so not sure whats the issue
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Saurav Murarka
(@SauravMurarka1) reported
@AmazonHelp Nothing is being implied in these 23 days.. because you are are not even bother to check the issue and resolve.. just holding an help account to chat with customer without any resolution. Same copy paste reply I am getting from all help desk people..is this you call help???
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Arvind
(@Arvind26903513) reported
@AmazonHelp Please resolve my problem. As the executive is denying such occurence and to return the product.
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devender singh
(@DRaghav69) reported
@AmazonHelp Your customer support might be texting from Mars their replies are very slow. Kindly respect the time of others.
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AllieKay
(@AllieAllie1234) reported
@L_To_F @TrueLov23876219 Amazon for clothes is nice, I hadn’t ordered from them until everything shut down due to Covid. If you order enough you get their suggested size on other clothes, which has been spot on for me.
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Flemin
(@FleminPaul) reported
@AmazonHelp This link landing in Amazon customer support and this guy don't have any idea of this issue. I have to explain everytime to everyone in support, what is the issue. Today noon, received a call saying package will not be cancelled, it will be delivered. Now the order is cancelled
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Atish Saurav
(@Atish_saurav) reported
@AmazonHelp I raised this issue with social media team, only because I am getting same kind of reply from customer care executive. They are saying that they cannot do anything, this order is now in the hand of delivery agency. And guess what, I don't have the details of the delivery agency.
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Nina Lowe
(@Ninalowe26) reported
@AmazonHelp I’ve tried this for over 3 hours in total now, and nothing has been resolved. There seems to be a “new “ issue with my postcode, and the minute I add a postcode right next to my house, it’s fine for same day delivery. I am so ill, that I can’t keep trying 2 resolve this for hours
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Jimmy Zbornak ✨
(@theeJAISTER) reported
Normally Amazon is quick with their refunds if I drop it off at Kohl's to return it, but this was my first time having to return it via UPS. I don't know what the problem is, but I didn't spend a little bit of money.
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iPHONE cYBORG X2
(@drew95ca) reported
I like @amazon+prime, @PrimeVideo but you HAVE to cancel other Amazon accts or in other country BECAUSE ALL ATTEMPTS TO SIGN IN TO YOUR prime ACCOUNT will bring you to non prime accts..U will be slammed w “free” trial offers for “prime “ and u will fall for it. #busy #fixthis
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Nachy Ramanathan
(@NachyRamanathan) reported
@AmazonHelp As per latest conversation with Amazon customer care , they miscommunicated about timeline of 72 hrs. They told me morning it was a global issue & every Amazon Fire Stick customer is facing same problem. But now they say it's only my fire stick is misbehaving.