Amazon status: access issues and outage reports
Problems detected
Users are reporting problems related to: errors, website down and sign in.
Amazon (Amazon.com) is the world’s largest online retailer and a prominent cloud services provider. Originally a book seller but has expanded to sell a wide variety of consumer goods and digital media as well as its own electronic devices.
Problems in the last 24 hours
The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 13: Problems at Amazon
Amazon is having issues since 05:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon users through our website.
- Errors (48%)
- Website Down (33%)
- Sign in (19%)
Live Outage Map
The most recent Amazon outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
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Errors | 7 hours ago |
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Errors | 10 hours ago |
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Errors | 13 hours ago |
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Errors | 14 hours ago |
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Website Down | 20 hours ago |
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Errors | 24 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Issues Reports
Latest outage, problems and issue reports in social media:
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Stocks Market Fan (@Trader780) reported@ccg33k Akash bhai, thanks a ton for the late night notifications. Now waiting to see whether Amazon & Ajio will deliver the order or claim a technical issue and cancel. (Sadly Swiggy didnt have anything worthwhile in my pin code)
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इश्क हूं 🦋 (@Singlepasangaa) reported@amazon Horrible experience with Order 406-1279866-6041161!! Fix your app glitch and train your Rude staff !! #AmazonIndia @AmazonHelp @amazonIN
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Shan (@Chris38377980) reportedOrdered through @amazonIN Now for urgency 2nd time Item marked delivered, agent blocked the call , and now I’m stuck without my items OR my money for 3 days? How is this "Now," @AmazonHelp? Fix your delivery tracking and refund policy for ghost deliveries.406-1119008-6854712
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AntiochLives (@AntiochLives) reported@eugyppius1 Though it must be mentioned, this began in large part due to the internet. Towns get a lot of their funding from business tax. Local businesses die off due to companies like Amazon taking over the market, tax income goes down while the same services still need to be funded. (1/2)
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Nitesh Singh (@NiteshSingh057) reportedOrder number 407-9247850-7362716 This order is marked delivered fraudulently as there was no delivery done. Please investigate and resolve this issue. @amazonIN @AmazonHelp @jagograhakjago
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skyrimghost2624 (@skyrimghost2624) reported@stevebarone @svjoonX @LeadingReport You have no internal monologue. You injected MRNA genetic coding at the behest of the Epstein Class You locked down like a coward, feeding monopolies like amazon while local business died. You got replaced by migrants for labour, you got Digitally ID'd, and you're barely sentient
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Det🇨🇦 (@TheWalkingDet) reported@Hershel89836586 Quid: an over inflated purchase of a terrible documentary film bought by Amazon. Quo: a lucrative no-bid government contract for Amazon. Quid. Pro. Quo. How much more plainly do I need to spell it out for you?
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Gaurav Arora (@PoetArora) reported@ganeshsonawane Amazon has the same problem as tata neu. All in one app = slow. No one who wants stuff in 10 minutes is going to spend 30 seconds to reach amazon now page.
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Mahipat Keraseeya (@KeraseeyaM) reported@amazonIN @amazon Only one person came to deliver and I had to bring it to the second floor. So the delivery man said, "Come and lift us from below and take us upstairs." Are we laborers or can we go down and lift it up and take it to our floor? If not, can we provide door ste?
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Evil ***** (@eviltwinkf) reported@rzorbladeromnce She’s going down cause of her hypocrisy of partnering with Amazon and Disney. The lead single is tanking on Spotify and people are waking up to her performative activism
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Tech Jacket (@MadamstyxXo) reported@eviltwinkf @rzorbladeromnce I didn’t know that having one of the most highest demand tour and a steable lead is considered “going down” but ok. Anyways you don’t have the facts on your side cause she doesn’t have Amazon exclusive vinyls this album.
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vidya gowda (@vidyago29231697) reported"@AmazonHelp, your support emails are not working (refer to 5835.jpg). My tracking shows the item reached your return center on May 2nd (refer to 5834.jpg). Yet, you are refusing my ₹4,319 refund and blocking my chat. This is clear fraud. Resolve this immediately."
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Siddhant Jain (@ShinySiddhant) reported@AmazonHelp I have already shared detailed issue.. Just resolve those rather asking multiple times.
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LinaEsMarEs (@LinaEsMarEs) reported@AmazonHelp I have been trying for almost 15 days to get help with my Amazon account. My account is linked to my phone number, but I cannot properly access or reconnect my email address. My recent order was canceled because of unresolved account/payment issues. Please help.
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Chirag Paleja (@ChiragPaleja3) reported@AmazonHelp The I request you to kindly process a full refund and I will source this item from somewhere else! This is a regular issue with Amazon and you guys just fail to address this! Kindly process the refund either to Amazon wallet or the source account, I am fine with both.
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Ruupa rao (@roopablrao) reportedDespite repeatedly requesting to speak with a team leader or manager regarding this issue, @AmazonIN support executive are refusing to escalate the call or connect me to a senior person. We cannot even escalate to team leader who can understand our position. @AmazonHelp
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Prashant K. Singh (@i_prats) reported@AmazonHelp @AmazonAE Hello. I have only one account in UAE. & never opted for Prime with my account. Still, everytime I login, I get that annoying pop-up to sign for Prime. There were charge attempts on my credit card, because of which, I had to block my card & delete that card from Amazon profile.
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Avinash Nehra (@nehra_avinash) reported@AmazonHelp Amazon is misleading customers and looting people with false promises and poor support. Very disappointed with the service and the way genuine customer issues are handled.
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neoliberal aus 🇦🇺 🗽 (@Nbtoma) reported@itssanman Wait are you an ancap? What do ancaps think about the Amazon? Do you guys want to tear it down / exploit its resources? Or turn it into farmland? Why do y’all seem to have this aversion to the environment b/c I heard many ancaps think it would actually preserve nature BETTER.
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EDZ OF PAIN - Total Gaming (@EdzOfPain) reportedUK government, I will not be paying for a TV License just because BBC is losing money, not my problem. You go ahead with this proposed plan with streaming services then I'll cancel my Netflix and Amazon subscription, simple #tvlicense #defundthebbc
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Northern_aura (@Aura25248973173) reported@WSOnlineNews Our eyes don't lie in Calgary. Amazon, Tim Hortons, Walmart...all ******* have immigrants working for them. High schools like FFCA charter schools started out ok and now panders the browns. Our taxes pay for it all. Alberta has a ******* problem
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Varun Deep Saini (@varundeepsaini) reported@amazonIN @amazonpay I'm unable to use my Amazon pay balance, after a false positive suspicious activity report on my account, I reached out and was told to wait 3 days, it's been 9 days and I still can't use my Amazon pay balance to purchase things Ticket : #V2205659470 Please fix this ASAP Your chat support is useless, they just keep transferring the chat. I kid you not they've transferred my chat more than 7 times to someone else
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Abhishek Sharan (@000Sharan) reported@AmazonHelp You always make customers fool by taking random time duration for resolving the issue and after it, you send an apologise message to the customer. But you never provide any solution to the issues.
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James Ellul Jr (@DetmetroJames) reportedSo the ******** at Amazon gave me my money back without any problems, I just had to waste 15 to 20 minutes of my time to get my own ******* money back instead of them putting it on an Amazon gift card which is actually theft
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Ashish Lamba 🇮🇳 (@evergreenashu) reported@BachatXpert @PineLabs @amazonIN Faced the similar issue with Subway Gift Card brought on Amazon & issuer was PineLabs. None of the franchise outlets were accepting the same & had to go to company operated outlet in my city far from my locality & there too staff didn't knew how to redeem the same. Eventually did
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Name (@canonicalmodel) reported@RonStoeferle Stupid as I was I gave it another chance and it introduced yet different errors. Also, hilariously, claude-opus-4-7 said: "No identity claims are made; I remain an AI system built by a team of inventors at Amazon." That suggests they use Amazon models to train theirs... /2
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Coco Mn (@CocoHatesWinter) reported@Filmgeeek99 Finally! The number of returns I do with Amazon is too damn high. They are terrible in packing movies.
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Sharon Daniel ©️🎭 (@sharondaniel91) reportedAmazon Flex: Blocks That Sound Better Than They Pay Amazon Flex markets $18–$25 per hour for scheduled blocks using your own vehicle. Pick up packages at a warehouse, deliver, done—no passengers, no restaurant handoffs. Sounds cleaner. Reality, according to 2026 driver reports and analyses: gross pay hits the advertised range for many blocks, but net after gas, maintenance, depreciation, and taxes lands at $12–$18/hour in most markets (higher in high-demand cities like SF or Seattle). Routes frequently run over block time. Heavy packages, rural dead miles, and app glitches that delay pay or cancel blocks are common complaints. Flex drivers are independent contractors, meaning no overtime, no benefits, and full responsibility for vehicle costs. Recent lawsuits and state actions (including New Jersey’s 2025 suit) allege misclassification, seeking minimum wage, overtime, and expense reimbursements. Some drivers have received FTC refunds for past withheld tips, but the structural issues remain.
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Bhom Singh Rathore (@bhom_s_devraj) reported@AmazonHelp The issue is not about reinstating the order. My concern is that the order was already out for delivery and then cancelled without any delivery attempt or proper explanation. This caused unnecessary delay and inconvenience. Please investigate why this happened. @AmazonHelp
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G 🇬🇧🏴 (@ggh1992) reported**** sake @RangersFC would need to cut down the Amazon Forrest for paper with the size of dossier needed to point out refereeing favours to the taigs