Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Errors (47%)
• Website Down (33%)
• Sign in (19%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Seattle	Website Down	9 hours ago
Dartmouth	Website Down	16 hours ago
Brisbane	Website Down	18 hours ago
Chandler	Errors	23 hours ago
Phoenix	Errors	1 day ago
Holland	Sign in	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MR. ALOK (@MrAalok00) reported 8 minutes ago

  Dear @AmazonHelp @amazonIN, I am extremely frustrated. Every order I place is being automatically cancelled immediately. This issue has been persisting for the last 1.5 months. Despite posting on Twitter earlier, no solution has been provided. This is unacceptable service.

• 
  jayakrish (@jayakrish13) reported 12 minutes ago

  @AmazonHelp Hi Monica, Yesterday reach out to the customer care. No responses to the issues. That's why I am sharing my pain here. Try to support me as a priority.

• 
  Sanjay Meena (@SanjayMeen11719) reported 13 minutes ago

  @AmazonHelp I have contacted to your representative on phone call they have assured me for my money refund back to me with in 72 hours thanks for understanding my issue

• 
  BisWaJiT DEy 🇮🇳 🔱 🙏 🚩. (@RebornBiswajit) reported 13 minutes ago

  Dear Sir, I am Biswajit Dey, a premium customer of your Brand. I have been using Boult Products for the past 3-4 years. I am very sad to inform you that I purchased a pair of earbuds from Amazon. From the very 1st day of delivery, I found that the refurbished product was given & I had done complaint many times through emails & WhatsApp as well. After a few months, you took a complaint & I sent it to your service centre for repair, but after the service, I also got back the same product. From yesterday, again the same problem, I am facing no sound on one side. I am very disappointed to see this problem. I use very little time, earbuds, then why this problem & why given me second hand product, even though I gave a new one at a new price through Amazon. I had done many chats & emails with your customer care, but nobody properly helped me. I became very disappointed & today I am going to break it & throw it out of my room. Congratulations, today I also placed a new order from Flipkart, your earbuds GOBOULT Raven. I love this company, so again, after cheating, I am buying the same company product. How Silly I am, sir? Whatever your I suggest everyone not buy this product as your service is becoming worse. If you want, I can give you all invoices & bill & all proofs which all given already through email & whatsapp chat many times. Thank you so much. @GoBoultOfficial @BoulterVarun

• 
  Giuseppe Skyline (@giskyexplorer) reported 14 minutes ago

  30k laid off at Amazon. 30k at Oracle. AI entry-level hiring down 14%. Million-dollar club's getting lonely.

• 
  Vaibhav Sharma (@TheVaibhavShrma) reported 15 minutes ago

  @Pirat_Nation Omg just cut down ALL the trees already so Amazon can bottle and sell the oxygen too. Data centers need power & water, nature's just in the way of progress right?

• 
  Naivedo (@Naivedo) reported 15 minutes ago

  @M_gttd @jackvlloyd They are not working because of automation. For example, what replaced Blockbuster Videos? Vending machines and then online streaming. That was just one of the first examples. Amazon does the work of 3 million workers with 150k using automation. THEY are not choicing anything.

• 
  Abhishek Grover (@Abhishek_grover) reported 16 minutes ago

  @AmazonHelp regarding this issue you are requested to reply to the email sent to your registered email address by the Account Specialist team for assistance. It is only the Account Specialist team who can reverse the said decision. In light of the same, the issue stands closed. Thank You.

• 
  Soumya Sobhan (@Soumya_Nicky) reported 16 minutes ago

  @Gurgaon_kurashi You shouldn’t face much issue if you have a proper unboxing video. If I remember correctly, the same thing happened last year with the Pad 3 on Amazon too. Feels more like sellers not being aware of bundled offers rather than outright fraud in some cases

• 
  fmckinnon (@fmckinnon) reported 19 minutes ago

  We are past 3+ mos with same issue. Amazon tells us the competitive price is $13 when it’s only sold for $20 anywhere. It’s madness

• 
  Jennie (@SFWsalesgirl) reported 21 minutes ago

  @AmazonHelp This is a Kindle Direct Publishing issue, not Amazon support

• 
  Sandeep K$K (@ksk4894) reported 21 minutes ago

  @AmazonHelp My issue is still not addressed

• 
  McFranchisee (@McFranchisee) reported 23 minutes ago

  @Joe_theTaco 100% - I put in an issue with Chat and it gave me a link to the Amazon part and a video how to install it!

• 
  PC (#MaiyaSarcasmWali 🤘😎 ) (@cpu27) reported 25 minutes ago

  @AmazonHelp I just had a phone call with one of your customer support executives. Hopefully, she will resolve the issue in next 24 hr, as she said. 🤞

• 
  Vlad Čoki (@VladCoki) reported 26 minutes ago

  @michaelpatron0 If Amazon Seller Support is failing to resolve your issue after multiple unresolved and closed cases, tag @amznsellerhelp in your posts. They will have a look at it and escalate to the correct department for you.

• 
  Sahil Khanna (@Intellectualins) reported 27 minutes ago

  Amazon is adding a short‑form video feed called “Clips” inside the Prime Video app to help users discover shows through bite‑sized content. Clips will show vertical clips from Prime Video titles designed to hook viewers, with options to add a show to the watchlist, share it, or go straight to rent, buy, or start streaming via subscription. The feature will launch first in the U.S. for select customers on iOS, Android, and Fire tablets, then expand more broadly later this summer. Users can access Clips by scrolling down to the Clips carousel on the Prime Video mobile home screen, which then opens a full‑screen vertical feed.

• 
  waseem ahad (@waseemahad) reported 27 minutes ago

  @AmazonHelp The link is not working.

• 
  Pradeep (@Pradeep73222222) reported 29 minutes ago

  @AmazonHelp @AmazonHelp your link is not working. When i open it, two options of chat and call are available but when i click on them, it just redirect me to amazon homepage. Please help the delivery guy refused to deliver my order and later cancelled it.

• 
  Dominic Austin (@DominicAus36831) reported 29 minutes ago

  @AmazonHelp For Order # 113-1815603-4337058 I received a different item than what was ordered (specifically a different option). My love chat and call back is not working, so I thought I would try this. Thanks!

• 
  Orbit Packed (@ItsOrbitPacked) reported 30 minutes ago

  @tslaming People see China sales down and stop reading. Meanwhile Tesla quietly shipped 53,522 vehicles out of Shanghai like it’s running an EV version of Amazon Prime.

• 
  Karan Patel (@_KaranPatel09) reported 31 minutes ago

  @AmazonHelp No it's not working

• 
  Rebound Capital (@rebound_capital) reported 31 minutes ago

  On $MELI Most investors see a stock down 30% and think of an opportunity. With MELI, it's more complicated than that. MELI is a buy at the right price, but we think there’s still some downside to go. This is genuinely one of the best businesses in the world. It's Amazon, PayPal, UPS, and Goldman Sachs for 650 million people, most of whom are yet to shop online. E-commerce penetration in Latin America sits at 12%. China is at ~35%. The average American makes 41 online purchases per year. The average Latin American makes just 7. The runway is generational. The fintech flywheel is extraordinary. 83M monthly active users. $19.9B in assets under management. The Mercado Pago credit card is the most used on the platform in Brazil, accounting for 50% of transactions, which occur off-app at supermarkets and gas stations. That is a primary banking relationship for people who have never had one. There are 300 million underbanked people in Latin America. MELI is their first bank. The ad business grew 73% YoY in Q1 2026, 4x the regional industry rate, at near-zero marginal cost, built on 27 years of first-party data no rival can replicate. Q1 2026 revenue was $8.85B, up 49% YoY, the fastest growth rate in almost four years. GMV reached $19B, up 42%. Fintech TPV hit $87.2B, up 50%. On the surface, extraordinary. But look underneath. EPS came in at $8.23, missing consensus forecasts by roughly 7%, the fourth consecutive earnings miss. Operating income fell 20% YoY to $611M, with margins compressing to 6.9%. Net income dropped 15.6% to $417M despite revenue growing 49%. The credit book has grown to $14.6B, up 87% YoY, and no matter what anyone says, growing a loan book this fast is not prudent. Plus, the loans business has lower-quality earnings. The pattern is consistent. Revenue accelerates. Profits disappoint. Management guides for more investment ahead. The 30% drawdown has priced in some of the bad news. Not all of it. Margin recovery remains a 2027 story at the earliest. Great company. The price is still not right. We’ll try and buy once the market capitulates (remember the market sold off Google to 18x earnings last year!).

• 
  Mohd Kashif (@kash786_) reported 31 minutes ago

  @AmazonHelp @AmazonHelp This is honestly getting ridiculous now. Every time I explain the issue, I get another vague reply telling me to contact “live medium” or fill another form.

• 
  I judge you: I am ULTRA MAGA (@judgmentcenter) reported 41 minutes ago

  @Starlink Elon Musk's Starlink is great, I have had it since 2022 in central Florida. It is just as fast as Comcast, Xfinity and Spectrum. - When Florida got hit by a hurricane many thousands lost their high-speed internet (cable or fiber internet) for weeks, but people that had Starlink didn't lose their high-speed internet. - My setup at home: I have my dish sitting on 6 small sheets of plywood cut to just be a little larger than the dish’s stand which are sitting on the ground out of the way. I drilled holes, mounted the dish to the plywood with large rust-proof bolts. I then put sandbags on top of the plywood and also the dish’s stand to hold it down even more than 6 sheets of plywood do. - I then put the Starlink cable in a protective plastic protector (from Amazon), then buried the cable 2-3 inches - I also put the Starlink dish in a clear acrylic sleeve that will protect it from bird droppings, tree sap and even hail. Acrylic sleeve is from an Australian firm. - However, when a hurricane was forecast/coming to the area, I unburied the cable and cable protector and brought the entire Starlink dish inside my garage to protect dish during the storm. - There is plenty of extra cable to do so. - As soon as the wind died down, I brought the dish back out and had my high-speed internet back up within about 10 minutes. - Sandbags and 6 sheets of plywood (cut to size) to hold it in place for normal storms. +++ +++ Starlink also has a $5 a month standby mode. It automatically updates its firmware and software in standby mode. It is ready for you in 5 minutes whenever you need to start up high speed internet. Great for snow birds. Keep it in standby mode until you come back to the area. Or keep it in standby mode if your highspeed cable/fiber internet goes out after a major storm, hurricane or tornado. The dishes have a dish warming option to melt snow from it, which I turned off since I am in to warm of a climate in Florida. +++ +++ It is also a satellite phone. It works even if all the cell towers are down so you can make calls or send/receive text messages using Starlink’s WiFi internet. You can make phone calls or send text using your cell phone: Step 1: Connect your cell phone to the Starlink Wi-Fi (Starlink’s regular high-speed internet OR Starlink’s standby mode) Step 2: Then select Wi-Fi Calling on your cell phone. Step 3: Now you are connected to the Starlink satellites making calls, send texts using your cell phone – your actual cell phone number is used just as if you connected to your Cell Phone company.

• 
  Prashant (@Prashan07488228) reported 44 minutes ago

  @AmazonHelp Dear @JeffBezos Your customer support staff are well-trained in this. They keep telling one lie after another just to keep you satisfied. No matter how much trouble the customer is facing, instead of resolving their issues, they seem more concerned about protecting their own job.

• 
  Chosen One 1111 (@1111_ChosenOne) reported 49 minutes ago

  Have you ever noticed your family or friend seems to be experiencing a lot of unusual issues, and is potentially being targeted - but you cant explain why? Have you ever sent them anything from Amazon? Check your Amazon account. If you have ever sent them anything from Amazon - their name and address is likely still in your Amazon account. If they are experiencing unusual experiences - broken relationships, financial blocking, sudden unemployment, etc, and they are listed in your Amazon account - that can give you a clue. Are they being targeted? They target your mind first, hoping for you to lose credibility.

• 
  ▶︎····||||၊၊||၊||။|| 0:04 (@p4larp) reported 53 minutes ago

  @tanacetol play new world amazon is shutting it down in a year

• 
  LandDeveloperGuy (@subdivisionguy) reported 55 minutes ago

  @admsteiner If your wife orders Amazon etc like mine then cardboard is not the problem haha.

• 
  UinHurricane (@UinHurricane) reported 56 minutes ago

  A smart home rarely belongs solely to the owner Amazon hired thousands of contractors to listen to recordings from Echo devices in people’s living rooms. Amazon never asked for permission. Ring shared video recordings of doorbell calls with the police 11 times in a single year without a warrant or notifying the owner. Starting in March 2025, Amazon will, by default, send every word spoken to the Alexa voice assistant to the cloud and store that information there permanently. Your Samsung TV tracks what you watch. The Roomba robot scans every corner of the room. A smart thermostat knows when you leave the house. And every company wants you to pay for this. In the U.S., Alexa+ costs $19.99 a month, Ring Protect Plus costs $20, and Google Nest Aware Plus costs $20 a month. People pay monthly to be spied on. Problems often arise. In 2022, Insteon simply shut down without warning. Lights, switches, thermostats—everything stopped working and became useless.

• 
  Brian Phan (@brianphanU) reported 57 minutes ago

  The 2012 gTLD winners look even quieter. .google. .amazon. .apple. .bmw. .audi. You don't see them. That's the point. Every Google product, every Amazon login, every BMW dealer page now resolves through a namespace those companies own and lock. 14 years of compounding moat.