Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Errors (47%)
• Website Down (33%)
• Sign in (19%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Errors	3 hours ago
Edison	Website Down	4 hours ago
Dallas	Website Down	5 hours ago
Lynchburg	Errors	10 hours ago
Los Angeles	Website Down	11 hours ago
Paris	Errors	15 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Scriven's Lair (@naofaith_scri) reported 2 minutes ago

  The biggest problem with BookTok is NOT the women who read Y/N CEO Dark Romance Slop on Week 69. The biggest problem is influencers on BookTok who worked with Amazon with their Audible sponsorship while also preaching Amazon is a bad company.

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  KS (@KS5399813371771) reported 2 minutes ago

  @AmazonHelp That link is most useless since last 3 days Iconnected to over 30+ chat associates none of them helped me all disconnected and asked me to repeat same thing again and again Even at call I had to repeat same concern issue again and again as they don't have any track any mechanism

• 
  Ethan Greenberg (Ethan in Richmond, VA) (@egreen4325) reported 3 minutes ago

  I slept on it...I'm still upset about the way the @Cavs game went last night. So many errors. Now it all comes down to a game 7. Let's hope the players have short memories & can use home court to their advantage. Also, Amazon should stay in their lane. The production & quality of the broadcasts on Prime have been awful on so many levels. @NBA, choose your broadcast partners carefully.

• 
  Parmesh Khanna (@khanna_parmesh) reported 4 minutes ago

  Ordered a OnePlus Nord CE5 on 23 Apr via Amazon, delivered 26 Apr. Device was defective from first use—battery error “not genuine”. Submitted at OnePlus service centre (Andheri, Mumbai) within 24 hrs (27 Apr). @OnePlus_IN @onepluscareIN @AmazonHelp (1/2)

• 
  Vikas Poddar (@vikaspell) reported 5 minutes ago

  @YusufDFI @amazonIN @ZeptoNow I had a different incident with Amazon and same repeated almost every time. They mark the order as delivered and the delivery happens the next day. Why mark an order as delivered without actually delivering and we as customers feel cheated and typing to customer service with order issues. I always order prepaid not switching to COD due to this issue.

• 
  tldrMarket (@tldrmarket) reported 5 minutes ago

  OpenAI ended cloud exclusivity with Microsoft and will bring GPT-5.5 and Codex to Amazon Bedrock. $MSFT was up 19.1% in 1 month but still down 12.2% YTD, underscoring how much Azure-OpenAI expectations had already been repriced.

• 
  Amazon Help (@AmazonHelp) reported 11 minutes ago

  @MGC33_ We request you to close all the previous chats and copy the link > paste it on a 'web browser' > login to your Amazon account > you'll be directly connected to our team over chat. -Nikhat

• 
  Pranish (@Pranish_24x7) reported 11 minutes ago

  @AmazonHelp Dear Siddarda, from @AmazonHelp Your help page suggests that I have to "upgrade" the Prime shopping edition. While I am saying I have "Got a Prime Subscription from Airtel Recharge. And want to activate that. Can't find anything mentioned on this issue in the Prime Help Page.

• 
  rick.h (@rickyhewitt_dev) reported 14 minutes ago

  Amazon causes so much damage to the retail market (and society). Flooded with Chinese products, fake/paid reviews, employee mistreatment, the company itself engaging in shady practices, rampant tax evasion, massive product waste / refund waste, scams, the list goes on... Regulate them more effectively, and many of the issues with deserted and dilapidated high streets would resolve themselves within a year.

• 
  Michael Farley (@farley_mic64208) reported 18 minutes ago

  Hey @OperHealAmerica Idk if I'll be going to the movies. My roommate just came back with her daughter & Popcorn ALONE was $10 ... I'll watch YouTube & Amazon Prime and fix my own popcorn 🍿🙃

• 
  Devesh (@deveshkthakur) reported 18 minutes ago

  @amazonIN @AmazonHelp My account has been put on hold since 2 months and OFM team in unresponsive with repeated reminder emails. Being a prime customer makes this issue more annoying. Kindly resolve. My prime membership recently got renewed for 1 year. Looking forward to hear.

• 
  Stephen Forte (@stephenforte) reported 19 minutes ago

  Amazon called it user error. Technically correct. The audit log had no separate identity for the agent. The action was attributed to the human. The autopilot crashed the plane and the flight manifest only listed the captain.

• 
  David McKenzie (@mckenzielaw) reported 20 minutes ago

  This is what I think is going on with the Duke-Amazon deal and why the Big Ten is whining. It's all about a direct-to-consumer model and risk allocation. Let's start with the law because the law explains the deal. College sports media rights flow through a stacked architecture that schools rarely discuss in public but that governs everything they can and cannot do. Every ACC member, Duke included, has executed a Grant of Rights to the conference— an irrevocable assignment of media rights running through 2036. The ACC then licensed that aggregated catalogue to ESPN under a parallel agreement of comparable duration. The Big Ten and Fox sit atop an identical structure on their side of the ledger. The consequence is that Duke does not own the broadcast rights to its own basketball games in any meaningful sense. ESPN does. And Michigan's rights belong to Fox. That architecture is the entire reason the Amazon deal required permission rather than a checkbook, as suggested by @RossDellenger. Duke could not license a game to Amazon any more than a tenant could sell the building. What Duke could do is ask the actual rights holder — ESPN, through the ACC — to carve out three games from its exclusive bundle and allow Amazon to distribute them. ESPN agreed. Dellenger's reporting suggests ESPN extracted a licensing fee plus future Duke scheduling commitments in return. That is a sublicense, structured as a limited waiver of exclusivity, and it is the legal mechanism that makes the entire arrangement possible. Without ESPN's consent, the deal is a straightforward breach of the Grant of Rights cascade. With it, the deal is unremarkable contract law. Which brings us to the Big Ten. Its claim that it "owns" the Duke-Michigan game is the sound of a conference dressing up a contractual reciprocity provision as a property right. The actual mechanism the B1G is invoking is an alternation arrangement between the conferences and their rights holders for neutral-site games played in shared metropolitan territory with New York, a virtual home game for Duke, being the one at issue. Even taking that at face value, it is a contract claim running between the conferences, not a proprietary interest enforceable against Duke, Amazon, or Madison Square Garden. And the party whose alternation turn was supposedly violated, ESPN, has already blessed the deal. It is hard to articulate a coherent legal theory under which the B1G or Fox enforces ESPN's contractual entitlement against ESPN's wishes. The B1G's posture is a negotiating marker, not a litigation position, and any honest reading of the underlying agreements would say so. So why did ESPN say yes? This is where the law stops explaining things and strategy takes over. I'm not just guessing here. ESPN launched its standalone streaming flagship into a market in which the most important commercial question in sports media remains unanswered: will cord-cutters pay to watch a Tuesday-night college basketball game? Disney has spent the better part of a decade rearranging its streaming portfolio without producing a clean answer, and the cost of running that experiment on ESPN's own platform —with ESPN's own marquee inventory and ESPN's own reputation on the line — is considerable. The Pac-12 tried a version of this experiment with Apple two years ago. Apple would not pay linear money, the schools would not accept streaming-only reach, and the conference disintegrated before the deal did. The lesson the industry absorbed was that premium college sports was not yet ready for direct-to-consumer exclusivity. ESPN needs to know whether that lesson still holds, and it would prefer not to find out the hard way. The structure of the Duke deal seems to be the answer. Amazon bears the production cost, the promotional spend, and the conversion risk against Prime's installed 200M+ worldwide subscriber base. ESPN collects a licensing fee, future scheduling inventory it can deploy on its own terms, and a clean read on whether streaming-exclusive premium college basketball actually works as a commercial proposition. If Amazon's experiment succeeds, ESPN learns the model and pulls future games back in-house at the next negotiation. If it fails, Amazon absorbs the loss and ESPN quietly concludes the market is not ready, having paid nothing for the information beyond the foregone value of three games it was compensated for anyway. That is not a concession. It is a hedged bet, and a clever one. Fox cannot afford the same posture, which is why the B1G is whining. Fox One and Tubi are real but considerably smaller than the combined Disney streaming footprint, and every individual rights leak feels more existential to a network without the same DTC depth to fall back on. ESPN can be magnanimous because Disney has room to be patient. Fox and the B1G have less room, so the B1G is now tasked with escalating a routine reciprocity dispute into a public claim of ownership it cannot sustain. That tells you more about the B1G and Fox's competitive position than it does about the merits of the contract. The deeper point, and the one worth dwelling on, is that the rights architecture schools accepted a decade ago to keep their conferences intact is now being tested by the schools themselves. Duke did not break the system. Duke worked within it, asked ESPN for permission, gave up something in return, and brought a streaming partner to the table that the network was apparently happy to let bear the risk of an experiment Disney has not figured out how to run on its own. The B1G and Fox would prefer that schools not learn this trick. They are about to learn it anyway. And the next negotiation, whenever it comes, will reflect what Amazon's three games taught everyone about who the audience really is and what they will pay to watch. The Duke-Amazon arrangement is being described as a turning point for college sports media. My honest guess is that it's more of a market test, structured by a rights holder who needed information from a 200M+ subscriber base more than it needed three basketball games. It's now being resisted by a competitor who cannot afford to be that patient. The law explains how the deal got done. The strategy explains why ESPN wanted it done this way. And the B1G's complaint, stripped of its proprietary language, is the complaint of a conference that wishes it had thought of it first.

• 
  Sachin R (@SachinR114770) reported 24 minutes ago

  @AmazonHelp If you have issues with it why would you show that in your app. Why you promise customer that it will be delivered on this day. Have you lost your policy?

• 
  Jonah 📦 (@jonahhodges_) reported 25 minutes ago

  I had a brand I was buying from, but wasn’t allowed to do FBA They had another partner running their Amazon. I was on the outside looking in. Instead of just accepting it, I sat down with them and said: "Can I see what your partner does for you? I just want to understand the model so I can offer you more value." They walked me through the entire setup A-Z. - What the partner charges. - What services they provide. - How the deal was structured. - Where the agency was falling short. Now I didn't have to guess what the brand needed. They told me EXACTLY what was missing. Couple months later, I had the account exclusively. If you’re going to offer a service, be ready to work up front FOR FREE Surplus value, always

• 
  Abhijeet Sarkar (@bethechange0310) reported 26 minutes ago

  @AmazonHelp As I said earlier,your social media team and escalation desk is absolute and pure useless. I will see how to have the issue resolved. No further help required from your useless team.

• 
  _H (@yupitshim) reported 26 minutes ago

  @amazon @amazonhelp CRITICAL: My return order for WildHorn leather belt STUCK for 2+ days. Pickup CANCELLED April 30. ZERO communication. No way to contact support. Even chatbot Rufus says they can't help. System completely broken. Demanding IMMEDIATE pickup & refund. #AmazonFail

• 
  Rihan mirza (@MirzaRihan35286) reported 28 minutes ago

  @AmazonHelp I hate Amazon company total fraud not help not working link properly

• 
  Joseph Kahn (@JosephKahn) reported 34 minutes ago

  Why is she singling out Paramount to commit to workers when there are other studios as well? Disney, Universal, Sony, Apple, Amazon. Marvel just laid off 1,000 employees, Quixote closed down, and she has one priority: attack Paramount. Who is her Hollywood advisor? Mark Ruffalo?

• 
  prateek (@prateek05751551) reported 35 minutes ago

  @AmazonHelp Stop repeating the same script. Swagata is saying follow up via email, Sravan is saying use a link I can't login to. Why are you avoiding the main issue? You closed my account for reporting EXPIRED dairy products. This is harassment of a customer who reported a health hazard.

• 
  Amazon Help (@AmazonHelp) reported 35 minutes ago

  @SarvasvaTheGod Please note, if you are unable to contact our team from the application, please copy the link and try from a different web browser from your mobile and connect with a member of our team via chat. After opening the page, please log in to your Amazon account. Once logged in, it will display 2 options, one is "continue previous chat" and other is "start a new chat". Click on start a new chat option, and it will connect to our team without any bot conversation over chat. If you still face any issue, keep us posted. -Sravan

• 
  Yetunbroken (@Yetunbroken1) reported 38 minutes ago

  @TheWhizzAI @DowdEdward Great reading an exactly the AI research we need except the last statement that no one is working on it. Amazon encountered similar problems: multiple uncoordinated agents waisted enormous AWS resources at great cost.

• 
  Karthik S (@Karthiksuperraj) reported 39 minutes ago

  @AmazonHelp @amazonIN I need chat option please as it’s a one month old issue

• 
  Happy Monkey AI (@HappyMonkeyAI) reported 42 minutes ago

  @Tech_girlll My usual development flow is to push to #GitHub these days, have #Google Jules run a code review, which then publishes a PR for #Amazon Q developer to double check, which helps it fix things and identify what isn't working.

• 
  hitesh sharma (@Pare57277Hitesh) reported 47 minutes ago

  @AmazonHelp Still no response from @AmazonHelp even after multiple follow-ups. Issue is pending for days and no resolution yet. Is this the level of customer service? Please resolve immediately or I’ll escalate this further. #Amazon #CustomerService #Refund

• 
  John ***-Toastin' (@JohnCokToastin) reported 48 minutes ago

  @ridgelinepath I got a few pairs of the purple ninja plastic insoles off Amazon. Put in all shoes, can stand or hike for 8 hours, no issues where before I got plantar that would lay me up for days

• 
  Dr James Anderson (@DrJamesAndersn) reported 48 minutes ago

  @AmazonHelp 406 92318005549904 issue the refund or a police complaint will be filed

• 
  Stevie 🔮 $XRP (@EsotericKang) reported 55 minutes ago

  @JohnConner88703 @Tonyxu92 My highlighters on my page is full of decodes. And here’s the time I predicted the 10/20/2025 Amazon Web Services outage 6 days before it happened on 10/14/2025 using a Mr Pool “TV Outage” post and 322 Skull & Bones numerology. So if you’re trying to imply I have no decodes, you can try being a douche somewhere else.

• 
  Mohtashim (@Tavarishahmad4u) reported 56 minutes ago

  @AmazonHelp Charger Return Issue 1. I ordered a laptop charger. 2. After receiving the charger, I noticed it was not compatible, so I tried to return it. 3. But then my nightmare started: * I called customer care. * They said that in their system, it was showing as "not delivered."

• 
  Abhishek singh (@Abhishe47825734) reported 56 minutes ago

  @AmazonHelp I request you to take immediate action and provide a resolution at the earliest.On the above link, your team keeps repeating the same response instead of providing any proper update or resolution to my issue.