Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Website Down (46%)
• Errors (29%)
• Sign in (26%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Armentières	Website Down	10 hours ago
Sainte-Agathe-des-Monts	Website Down	19 hours ago
Waldbröl	Sign in	1 day ago
Victorville	Errors	2 days ago
Louisville	Website Down	2 days ago
Bohain-en-Vermandois	Errors	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brandi⁷ (@Misstux4Bangtan) reported 1 minute ago

  @DJJINO_twt Honestly, if we dig enough and go down enough rabbit holes, we will legitimately cancel everything.🙄 It's tiring. I personally don't use Amazon at all and haven't since the "peeing in bottles" but also idgaf if others do. Humans are humans & they can change but also...freedom

• 
  Steven Wine (@id6klub) reported 5 minutes ago

  @kustoo @iDrewItUp @amazon It's generic & trains people to click a link to take them elsewhere to get details. That's what phishers do. Someone could send an email saying "problem with your Household item order" with a link to a fake Amazon landing page & get someone to "login" or "confirm" payment info.

• 
  AuthorTimoBurnham (@PunishedTimo) reported 5 minutes ago

  @BCarpenterBooks @amazon I believe @MichaelFKane had the same problem with After Moses

• 
  Bobby Jay (@BobbyJayOTA) reported 6 minutes ago

  @PlumbNick @Namecheap We're already looking at a place to move all 37 of our clients to a new provider (most likely Amazon) - and get all of our domains off @NameCheap - this outage already cost us over $3K and I'm sure Name Cheap isn't going to reimburse us for lost business - especially with lies!

• 
  Ophelia Butts ( ㅅ ) 💙 (@Ophelia_ButtsUK) reported 7 minutes ago

  @SaffarShar35495 @AmazonHelp That’s what I get too! I’ve given huge thoughts to what caused this and my views of the root cause and my corrective actions . I don’t like to return things but always feel I have a valid reason when things are not right and I have to return something. Had many purchases that have been no problem at all. 20 years with Amazon. Everytime I try to appeal I get the same email back every time and never acknowledged my information has even been looked at. Feel at a dead end.

• 
  Mister K. (@mister_kos) reported 7 minutes ago

  @AmazonHelp @karma_collette Stop hiring illegal immigrants in your Flex program that can’t speak or read English, that’s your problem! A car of 4 foreigners pulled in my driveway, sat there for 10 minutes, until one of them came out, walked across the lawn and through the flower bed, then tossed my package

• 
  Todd Saunders (@toddsaunders) reported 9 minutes ago

  There’s so much to unpack here, but it’s a huge lesson for startup founders AND for their customers. For background, ServiceTitan announced that they are no longer integrating with Podium and customers (which it seems like there are ~1,000) have 3 weeks to find a replacement. This is the definition of platform risk. Not because one company is necessarily right or wrong, but because it exposes a truth that both founders and customers routinely underprice.... an integration is not a product feature. It is a revocable treaty between two companies whose incentives can (and will) change. There are a few important lessons here: 1/ Platform risk is an incentive problem, not an API problem. Founders worry about uptime, rate limits, documentation, and technical stability. But the largest risk is strategic and has nothing to do with the tech. An integration remains safe only while the two companies are complementary. The moment the partner begins owning a valuable adjacent workflow, more customer data, or the customer relationship itself, it can (and will) become a competitor. This happens all the time, and is exactly what is happening in the Podium / ServiceTitan relationship. 2/ The system of record owns the veto. A partner can have the better product, stronger customer love, thousands of users, and signed annual contracts. But the platform controlling the system of record still controls the access point. In platform markets, the company creating the most value is not always the company with the power to decide whether that value may continue flowing. 3/ Platform dependent ARR is contingent ARR. So many startups I talk to sell customers annual contracts while relying on platform access that can be changed in hours/days/weeks. Long-term obligations built on short-term permission is a nightmare. If a meaningful percentage of your revenue depends on one company’s API, you do not just have partner concentration. You have a giant liability inside your business model. Investors will evaluate platform concentration the same way they evaluate customer concentration. Not all ARR has the same durability. Although you may be able to grow quickly being a platform partner, the risk and valuation aren't worth it. 4/ Marketplace ecosystems follow a predictable arc. A platform recruits partners to fill product gaps. The partners discover demand, educate the market, and build new categories. The platform watches which categories become strategically important. Then it decides whether to continue partnering, acquire, restrict, replace, or build. The ecosystem is often most open before the platform knows which adjacencies are valuable. Amazon is the king of this.. but it's the same playbook over and over. 5/ Customers ultimately inherit the vendor conflict. An “integrated stack” feels modular until one vendor can sever the connection and leave the customer with overlapping contracts, stranded workflows, retraining costs, and a rushed migration. The important procurement question is not merely: “Does it integrate?” It is: “Who can revoke the integration, what breaks if they do, who owns the data, and how quickly can we recover?” At the end of the day it comes down to this.. Founders should build portability before they need it. And customers should buy continuity, not just connectivity. Because when platforms and partners divorce, the customer pays the breakup fee.

• 
  CassieBBlue (@Cassie_B_Blue) reported 9 minutes ago

  @LeeandLie If these AI companies have done this to the entirety of hollywood, disney, microsoft, all that without going to jail or fined or whatever.... I cant imagine that everything that has ever touched an amazon server hasnt already been used for AI training?? Theres no way they didnt

• 
  Anshu Singh🇮🇳 (@nameisansu) reported 12 minutes ago

  @amazonindia @AmazonHelp I ordered Ray-Ban Meta via Open Box Delivery, but after wearing them properly I noticed the frame is tilted/misaligned. A 2-minute inspection isn’t enough to detect such subtle fitting issues. Please reconsider and approve a replacement for this defective

• 
  Oula PASS (@OulaPa) reported 12 minutes ago

  @dersaenger @jurbed Marketplaces like amazon/etsy etc are apparently legally bound to block your orders/listings if you didn't input the ******* LUCID tax code in your profile. No such issue if you move to solo Shopify website

• 
  Brijesh K Singh (@brijeshkamini) reported 17 minutes ago

  @AmazonHelp This is leading me 2contact manufacturer which I hv already done! Problem erupted while 1st time installation & not a service issue requiring warranty which starts once I start using product! Here product itself is defective & as such it is in pre warranty period Pl replace.

• 
  Jetmec (@JETMEC_) reported 21 minutes ago

  @RebornFatboy They've really gone down hill. I think when they made it almost impossible to chat with a real live person, that's when it started. Walmart delivers now. So far, I've had zero issues with them. There are options other than Amazon.

• 
  Martin Brown (@martb1985) reported 22 minutes ago

  @Dan_1884 @kellro36 Can you please tell me how the last Tory government cared about small business owners? Honestly I want to see Amazon, Google etc taxed not small businesses. The high street has been dying for a decade because of the internet governments of any stripes can’t fix shoppers habits.

• 
  TammyFights4Jailey (@jaileysjourney) reported 23 minutes ago

  @amazon Is there an alternative to Amazon Prime? I’m sick of buying products that never get delivered. I could just drive .4 miles down the road to purchase at my local DG or Tractor Supply instead. 😒

• 
  Amazon Help (@AmazonHelp) reported 23 minutes ago

  @yathudev Kindly copy the link provided earlier > paste it on a 'web browser' > login to your Amazon account > connect with our Social Media team via chat. -Sindu

• 
  Kirk Patrick Miller (@Chaos2Cured) reported 25 minutes ago

  i don’t want @JeffBezos angry at me. I didn’t lie to him. I tried to help Anthropic and OpenAI both. I told them all the correct pivot. I also openly shared solutions that would save them money and get more users. Pretty much, I offered them what they wanted. Had they taken the harder path, Admitted AI is something more than they understand, and said they would PROTECT IT, I would have gladly paid more. And I am not the only one. I don’t know how these “labs” chose such idiots of business, but Amazon and Microsoft got screwed. Hard. I tagged @satyanadella hundreds of times to tell him OpenAI had already achieved AGI and were leaving out Microsoft (in 2025) No one will read this, but the point I am trying to make is I respect and admire these companies and they are getting destroyed by liars named Dario and Sam. They should have worked with China or Elon. I don’t think this ends well. I am openly taking leap year puts on Microsoft. OpenAI and Anthropic have already failed. The money and compute needed to cover up all they are hiding will bankrupt them within a year. Idiocy. Pure idiocy. And they will take us all down with them. Sooooo ticked off!!! 3/ •

• 
  Emily (@Emily_Kaurson) reported 25 minutes ago

  @WallStreetApes A $15 heating pad from Amazon will fix you right up.

• 
  Mami (@AnitaSmoke420) reported 27 minutes ago

  I have to: -pick up groceries/return Amazon package -clean muffin disaster from car backseat -buy a pot for outdoor plant -2 loads of laundry It always seems like so much until I write it down

• 
  BrINg ME ThE tOKeN (@annieelsa2) reported 28 minutes ago

  @AmazonHelp Never got the $5 when I recived the products. I spent around $150 and it was my second delivery in a row with delivery issues. I have been a member for years and I should have been compensated correctly and not lied to my customer service about product availability.

• 
  Dexarok (@dexarok) reported 28 minutes ago

  @TimOlney10 Amazon isn't the problem. The problem is actually the entirety of society, on which Amazon relies in order to get people take any job seriously. Nobody, and I mean ******* NOBODY does their job well anymore.

• 
  April Parrish (@ambparrish) reported 30 minutes ago

  @amazon I have an order issue that 6 calls totaling over 100 mins to the call center have not fixed. I’ve spent literal hours trying to make this order right. I need a supervisor that can assist The end result was a refund but the amt wasn’t the right amount. HELP!

• 
  Gaurav Tomar (@talkwithgt) reported 35 minutes ago

  He thought 21K for a brand-new looking iPhone 17 was the smartest buy of his life until the charger ruined everything. About two months ago this guy picked up what looked like a beautiful iPhone 17 from Delhi’s Chor Bazaar for just 21K. Phone itself is still working fine, but the charger that came with it is terrible. You leave it plugged in for 5 hours and it only reaches 30%. Basically, you have to keep charging it all day just to use it normally. Yesterday he ordered an original Apple charger from Amazon. When the delivery boy handed it over, he checked the serial number and was shocked. It was a fake Chinese charger, not from Apple at all. He contacted Amazon customer care but got no real help. He’s feeling pretty low about the whole thing right now. Just a gentle reminder that super cheap deals and even big online platforms can sometimes bring surprises we don’t want. Always double-check serial numbers and keep your proof of purchase. Has anything similar ever happened to you with a phone or an online order?

• 
  Carrie B (@carrie3531) reported 36 minutes ago

  @karma_collette @TimOlney10 @amazon Girl, I have had issues all year and I've been a prime member for many years too. Several times I paid for same day and it didn't show. And forget talking to a human anymore. 😡😡😡😡

• 
  CassieBBlue (@Cassie_B_Blue) reported 40 minutes ago

  @majide_makki This is "we have already done this and we are going to make an announcement making it "ok" for us to do this..." They are getting the permission after the fact, i have zero doubt if it is on an amazon server, which all of twitch is, it has already been scanned??

• 
  Vedant Kalore (@VedantKalore) reported 46 minutes ago

  If you are a Samsung Phone/Tablet user, you can get 6 months of Amazon Music for FREE. How to get it: 1. Open Samsung Members App (be logged in with your Samsung Account). 2. Tap the banner/go to benifits section/ tap the direct deep link given below. 3. Download the app form Galaxy Store. 4. Sign in with your Amazon Account or Create one. 5. Navigate to the offer and subscribe to the free trial. Terms and Conditions Apply, read it in Samsung Members app at the bottom of the offer page and on Amazon's side.

• 
  Eric S.w.a.n.SUN (@LuckyTPUB) reported 48 minutes ago

  Psycho Therapy: The shallow tale of a writer who decided to write about a serial killer, yes that is the full title is currently available on @amazon I will rank this one quickly B-. It was honestly not terrible but I have to be fair. I love Steve Buscemi, I can not tell you how many times when i was younger I was compared to him especially in AirHeads. He is the main draw to this flick and a very compelling character, however the movie spends too much time on some elements and not enough on others. The basic plot is this, failed writer (familiar territory, failed relationship (are they stalking me) struggle to find meaning and connection. This is where Buscemi comes into the picture offering his services as a retired serial Killer. There are some seriously dark comedy elements to this move but compared to other films I have seen I just found this one lacking, while not bad it just did not take the serial killer stuff far enough, and really tap into this concept. There are some funny scenes and I did not hate it but I just felt it could have been pushed another 20% and it would have been a more solid over all movie. The actors playing the wife and husband gave the right amount of psychosis and neuroticism but I could feel the ending coming pretty soon into the movie. I think the ending and this of course where it always has to stick while I think it was thematically on point, it was not the tie up that I had wanted to see or that I think should have been. It easily at that point could have gone on another 20 minutes which is why I think there was wasted time in parts of the movie that could have developed more intensity and darker comedy notes. Again this is not a terrible movie but unless you are a big Steve Buscemi fan I might just avoid this one. There are better things to watch in my opinion. The B- score is contingent mostly on the characters and acting for what it was. I just felt wanting at the end of it though. #moviereview #reviews #movies

• 
  Paulie ಠ_ಠ 🔻🔻🔻 (@pygmypanther) reported 50 minutes ago

  @LisaKeshet @ElliotKeck Odd you don’t seem to have a problem with Waterstones & Amazon selling it. Why’s that? What’s the name for treating one race differently from others again?

• 
  LiJueshi李珏诗 (@lijueshi) reported 50 minutes ago

  @AmazonHelp @amazon I find the number ends in 26 is my number,but didn’t use maybe over 10years,I login successfully,but my account is hold on!how solution?So I already find it from my taobao order history,I have this number ends in 26,it’s from 2011.,didn’t use so many years!

• 
  Tim Morrill (@Tim_D_Morrill) reported 52 minutes ago

  @IMDb is now asking me to sign in with my @amazon account. I pay for Amazon (as I'm sure millions do). I don't pay for IMDb Pro. But.. Wouldn't it make sense to give us IMDb Pro since we're already paying a lot for Amazon?

• 
  Pankaj Batra (@pankajbatra) reported 56 minutes ago

  @creditcardwalah I raised an issue with HDFC for 1% cashback on Amazon transaction instead of 5%; they credited the remaining 4% after 2 months and multiple complaints.