Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Website Down (45%)
• Errors (31%)
• Sign in (24%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Gourdon	Website Down	4 hours ago
London	Sign in	1 day ago
La Coucourde	Website Down	1 day ago
Berlin	Sign in	1 day ago
Paris	Errors	1 day ago
Lügde	Sign in	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Heh (@i_amskr) reported 3 minutes ago

  @AmazonHelp @amazonIN I had to return 2 items due to Amazon's fault, and I have received the incorrect amount of refund. How do I escalate this issue, or do I directly file a consumer complaint?

• 
  Lyon mountaineer (@remlap6791) reported 6 minutes ago

  @fwrenzo1 Valid point but even with 300k I know I wouldn't have built an Amazon, its not an either or black and white issue. Grow up.

• 
  Sanjeev Sharma (@sanjshas) reported 8 minutes ago

  @ArmedWithWords amazon company shut down over 13,000 Pakistani seller accounts in 2022 due to widespread fraudulent activities, policy violations, and scams.Dishonesty run in the blood of these inbreed people

• 
  r (@fowlerfiles) reported 9 minutes ago

  @firelightisgone @vbarn3s must be an error from amazon

• 
  Paul S Cotton (@OMGGGOOODDD) reported 9 minutes ago

  @TutaPrivacy Well I'd prefer to pay you but like I said, my government is very pro-microsoft and pro-amazon. You're going to have to appeal to more countries or, as I said ages ago, people start talking about an anti-monopolies commission. These things don't fix themselves.

• 
  thequietcompounder (@QCompounder26) reported 13 minutes ago

  Peter Thiel’s fund disclosed its Q2 2026 portfolio. Roughly 72% is now in energy and power-related holdings: Vistra, American Electric Power, DTE, FirstEnergy, CMS Energy, X-energy and others. Amazon is the largest individual position. He previously exited Nvidia. That doesn’t necessarily look like leaving the AI trade. It looks like moving further down the value chain. AI models need compute. Compute needs data centres. Data centres need electricity. Electricity needs generation, grids, utilities and increasingly nuclear. Thiel appears to be two or three links downstream from where much of the AI conversation is still happening. That is increasingly how I think about Saudi AI too. Not just who builds the model. Not just who sells the chips. Who powers the infrastructure? Who finances it? Who owns the grid? The obvious AI trade has received most of the attention. I’m increasingly interested in the bottlenecks underneath it. The AI trade isn’t disappearing. It may just be moving further down the stack.

• 
  DF46X (@46Flynn) reported 14 minutes ago

  Same here. Don't give out about immigration & use these services at the same time. Amazon is another issue.

• 
  Brandon 🇺🇸 (@Forklift5909) reported 18 minutes ago

  @PhilipPeake >Does Amazon ever look at returns before shipping them out again? Nah. We specifically have our product returns set to never be placed into warehouse inventory, yet they still do it if they think the item was unused. But most warehouse workers don't know what they're looking at. Many don't care or have the time to care. The rest of the Amazon employees are working for $2/hour in Bangalore and have the cognition of toddlers. Not even joking. Amazon shut down a warehouse last month in California and stranded one of our shipments and the "elite global talent" couldn't manage to reschedule delivery at a different warehouse without me having to escalate to leadership. Think about that - the world's largest logistics company couldn't book an appointment at their own warehouse, because of who they hire now. On top of this, if your items start getting 'condition complaints' on returns because of Amazon reshipping used items to others customers, they'll pull your entire inventory (this could be tens of thousands of units), blame you for the condition problems, and potentially crater your business overnight until you draft an appeal, accept fault for what you haven't done, and plead to the guy making $2/hour to reinstate your product. Remember, he has no product knowledge either and hails from the most bureaucratic nation on earth. So it's mostly about hitting checkboxes. He will spend 30 seconds not understanding your issue before moving on to the next to keep his own KPI metrics in check. And all this is after an algorithm/AI first scans your appeal to ensure you aren't blaming Amazon, because that's an automatic denial. That's how they operate. It's a series of algorithms backed up with overseas indians, thousands of which are over here because we can't possible hire Americans to do any of this properly. Or hell, even Philippines. Their labor is just as cheap, most speak better english and are smarter in my experience. But I guess they haven't weaseled their way into our tech companies like India has. Once in a blue moon you'll get an American. But it's rare these days. Failing all this, your last option is to email CEO Andy Jassy which gets to the leadership team, and they're all Indians now too. They used to be Americans, not anymore. This is the nuclear option, so you don't do it often. We used it maybe twice from 2015 - 2020. I've had to use it twice just this year. It's gotten so bad over the past 5 years, I'm actually amazed their operations haven't imploded yet. And as bad as all of this is, Walmart is worse. I had to spend weeks explaining to their elite talent how to swap out images on walmart's website. It's like he had never used a computer or spreadsheet. Just zero comprehension. All of corporate America is now hiring this type of 'talent' at the GCCs in India (Global Capability Centers) which is the most ironic name on earth as none of them are capable at whatever they were hired for. That's been my repeated experience. It's at the point I'm truly afraid our society is going to degrade into complete disfunction. I mean, straight up not working sort of disfunction...like if you raptured all the people with an IQ above 70. It starts in small ways like this and then you find you can't keep the lights on and the water flowing. Anyway, not meaning to black pill. Sorry about the return issue. Wish I could say it'll get better.

• 
  Eric Smith (@Eric_Smith08) reported 19 minutes ago

  A guy paid $139/year for Amazon Prime. He used it for free 2-day shipping. That was it. One benefit. The same reason he'd signed up in 2017. Shipping. That's what Prime is. A shipping membership. His sister a personal finance content creator who audits subscriptions for a living heard him say "I only use Prime for shipping" and told him something that made him set down his coffee. "Your $139 Prime membership includes $2,400/year in benefits you've never activated. Free Grubhub+ that replaces the DashPass you pay $120/year for. Unlimited photo storage that replaces the iCloud you pay $120/year for. A $5/month prescription plan that replaces the $73/month you pay at CVS. Free Alexa+ worth $240/year. Free games worth $60/year. Free books every month. Free movie premiere tickets. $0.10/gallon off gas. Grocery discounts at Whole Foods. And the ability to share your entire membership with your wife and kids which you've never done, so your wife has her own Prime account you're both paying for separately." He stared at her. "I have two Prime accounts?" "You have two Prime accounts. Your wife has her own. You've been paying $278/year for a membership that allows household sharing for free. And the shipping you signed up for is worth roughly $80/year. The other $2,320 in benefits sits untouched." She showed him 11 Amazon Prime benefits most members have never activated. Here's the full playbook 🧵

• 
  Jake Turx, Senior White House Correspondent (@JakeTurx) reported 20 minutes ago

  There is still one screaming, glaring issue that keeps getting overlooked or waved away. The single biggest impediment to American religious Jews moving to Israel is not three-car garages, Amazon Prime, decent pizza, or any of the other lifestyle comforts people like to joke about. Hint: It’s the same concern that sits at the heart of Hareidi resistance to military service. If parents believe there is a meaningful possibility that this could jeopardize their children’s religious commitment, then no economic incentive, ideological argument or appeal to sacrifice is going to outweigh that risk. Think about it. For families whose ancestors struggled for 2,000 years to preserve Torah observance through exile, persecution and assimilation, it simply isn’t worth gambling with the next generation. This is the part outsiders often miss. So if you ask an American Hareidi what they believe Hashem expects of them as a parent, and at or near the top of the list will be to give your children the strongest possible chance of growing up to remain Torah-true Jews. So if moving to Israel is perceived as increasing the likelihood that their children will drift religiously, most families will choose the uncomfortable status quo. Individual families will take the chance, and many will succeed. Others won’t. But mixed results are not a model for mass aliyah. The other major issue is livelihood. And anyone whose response is that American Hareidim would simply become another population of “freeloading parasitic leeches” does not understand American Hareidim well enough to contribute much to this conversation. We come from a culture of businesses, professions, homeownership, philanthropy and community-building. Give us the right framework and we will build an economy around ourselves. That is why the solution cannot simply be come here and fit into what already exists. Allow us to build our own communities, with our own schools, institutions, businesses and professional infrastructure. Let us use our own capital to build communities designed to let us reliably protect our religious and cultural responsibilities while providing real livelihoods for our families. Then mass aliyah becomes imaginable. Without that, it simply isn’t realistic. Are you starting to see?

• 
  Cheriachen Eapen (@Cheriachen2010) reported 25 minutes ago

  @AmazonHelp @amazonIN By the way that help center is useless. It opens a chat with generic issues. You should escalate this and find a solution.

• 
  Sridhar Shanker (@SridharShanker) reported 28 minutes ago

  @AmazonHelp Issue resolved. Rs 29 credited back to my amazon pay account. Thanks for the quick response.

• 
  Rajesh Menon (@VT_RRM) reported 31 minutes ago

  @consumhelpline @consumercourtin @AmazonHelp Dear consumer helpline.I want to know the process for raising a service deficiency issue against Amazon for repeated service issues causing mental harassment.Request please provide the right process/channel for the same

• 
  Bozo (@WhyImmaClown) reported 32 minutes ago

  We should be making more plastics. And also, **** the Amazon rainforest. Cut it all down I hate snakes

• 
  CoveDave (@CoveDave) reported 34 minutes ago

  @AmazonHelp @SumanGe43341936 I have to login at the link provided. I cannot login since someone changed my e-mail account.

• 
  Amazon Help (@AmazonHelp) reported 35 minutes ago

  @Cheriachen2010 @Cheriachen2010 Please copy that link to web browser and access it from there. You can also access the link from desktop (PC or laptop) web browser. Make sure to delete all cache, cookies, history from device. Logout and login to Amazon account and try to access the link. It will redirect you to our application/website and connect to our team directly over chat without any bot conversation. -Sankita

• 
  Marline McGuire (@mcguire_marline) reported 40 minutes ago

  @cirej2000 @akafaceUS If you sign into Grub Hub with your Amazon Prime sign in, your grub hub delivery fee is waived with no minimum spend

• 
  Marcin Tyc (@MarcinTyc) reported 42 minutes ago

  @AmazonUK @amazon @amazon I've been trying for days to get Amazon to answer what should be a very simple question: what are the transactions showing in my Amazon account actually for? It started when I noticed a charge in Your Payments → Your Transactions that I couldn't identify. It was clearly visible inside my Amazon account, but I couldn't open any useful details. I contacted Customer Service simply to ask what I had paid for. The first representatives could see the transaction, but couldn't explain it. One told me directly: “We are unable to identify the payment.” Amazon then instructed me to submit a Suspicious Activity report. I did. The response came back saying that Amazon had checked my account and found “no unauthorized activity.” That's fine, but it wasn't what I had asked. I wasn't asking whether somebody had hacked my account. I wanted to know what Amazon had charged me for. So I contacted Customer Service again. And again. At one point an associate told me that a refund had been requested and would be returned to my card. After I was transferred to another associate, I was told that no refund had been issued. When I pointed out that his colleague had literally just told me the opposite, I was advised to contact my bank. Then came another explanation. An Amazon representative told me it had been “a temporary charge” to ensure my card could be used for future payments. When I asked why this particular charge had been made and whether it would have been released automatically if I hadn't contacted Amazon, I couldn't get a clear answer. Later, another representative told me there was no Amazon charge on the account at all. Then another Amazon representative checked the system and told me: “I can see that the charge but we are unable to find why this charge made.” So Amazon could see it after all. They just couldn't tell me why it was there. The case was escalated again. A few hours later I received exactly the same template email as before: Amazon had reviewed my account and found no unauthorized activity. Again, nobody answered the question I was actually asking. Eventually I reached the Complaint Desk. I made it very clear that I did not want another unauthorized activity investigation. I wanted Amazon to identify a transaction visible in its own payment history. I was assured that this exact issue had been escalated. The response I received was remarkable: the Account Specialist said the charge could not be found on my account, so Amazon was unable to investigate it further. They even referred to the wrong currency in the email. At that point I went through my Amazon payment history myself. I discovered that it wasn't just one transaction. There were multiple transactions over a long period, all visible in Your Payments → Your Transactions, with similar Amazon references beginning with “CHEESE”. I went back to Customer Service yet again and gave them the full list. This time the representative checked and told me: “I can see that all this transactions have been done in this account.” And that's where this becomes almost impossible to understand. Amazon's Account Specialist told me in writing that these transactions were not listed on my account. Another Amazon representative checked the same account and confirmed that all of them were there. Over the course of this case I've been told that Amazon can see the transaction but doesn't know what it is; that there was no unauthorized activity; that a refund had been requested; that no refund had been issued; that it was a temporary card verification charge; that there was no Amazon charge on the account; that the transactions couldn't be found; and finally that, yes, Amazon can see all of them. I'm not alleging fraud. I'm not asking for anything particularly complicated. These transactions appear in Amazon's own payment history. I simply want Amazon to tell me what they are for. After days of chats, reports, escalations, transfers between representatives and repeated template emails, I still don't have an answer. At this point the strangest part isn't even the transactions themselves. It's that Amazon seems to be able to see them, not see them, refund them, not refund them and explain them differently depending on which representative happens to answer the chat.

• 
  Lily, Halle & Jasper🌈 & Daphne🌈 (@jztkddng) reported 42 minutes ago

  @AmazonHelp ..items today? @AmazonHelp: oh there is an issue while its in transit, but i can fix it so you get it sooner. Me: if its a problem while in transit, how do you make transit go faster and these aren't even shipped yet so they aren't in transit, how is it a transit problem....

• 
  Despicable Mee (@despicablemee14) reported 44 minutes ago

  @AmazonHelp @amazonIN @AmazonHelp I need to talk to a real human about my issue. What am I going to do with a broken link that you just shared?

• 
  Samik Bhattacharya (@asinine2u) reported 45 minutes ago

  @MahiMishra98 I have seen similar issue where delivery boy refuses to deliver on 2nd floor. They expect 50yr old guys to come down and receive order from the road. Also misbehaving rudely. There should be standards for Ekart and Amazon. It’s a rampant problem.

• 
  Sine (@SineofX) reported 48 minutes ago

  @aggressive__xlb @FF_XIV_JP Oh I do have 1 more question. What did you use to make the payment? On the previous lottery I was able to use Amazon Pay and that worked. Currently, I'm trying the cards that I have and I always end up on the error page

• 
  Kevin (@Kevincreates77) reported 49 minutes ago

  Amazon charges $0.27 per diaper. Costco charges $0.15. Same brand. Same size. Same box. A woman tracked every household item she bought on Amazon for a full year, then sat down one Saturday afternoon and compared the per-unit cost at Costco on every single one. Not the sticker price. Not the package price. The actual cost per unit, the number most people never calculate because Amazon's interface is designed to show you the total and the delivery date, not the math underneath it. Diapers: 45% cheaper at Costco. Trash bags: 40% cheaper. Paper towels: 17% cheaper. Toilet paper: cheaper per sheet. Rice: 30% cheaper per pound. Vitamins: 35% cheaper per tablet. Baby wipes: nearly half the cost per wipe. Her husband, a supply chain analyst who spent eight years working with manufacturers and distributors on wholesale pricing before moving to consulting, looked at the data she'd put together and said something she hadn't expected. "Amazon's algorithm isn't designed to show you the cheapest option. It's designed to show you the option you'll buy fastest. Every recommendation, every default sort, every 'Subscribe & Save' discount is optimized to close the transaction, not to help you compare. You've been paying a convenience premium on almost every item in this house for four years and calling it Prime." Here are the 9 things they found 🧵

• 
  Choudhury (@Choudhuryharip) reported 50 minutes ago

  @AmazonHelp Filled the form. Problem not yet resolved. Yesterday contacted Customer Care. As per their instructions logged out and logged in twice in phone as well as Fire TV. But issue remains the same. Please help.

• 
  Amazon Help (@AmazonHelp) reported 51 minutes ago

  @AsselAsselk838 Hi, we're sorry to hear about the issue with your account. To confirm, what Amazon website is your account on; (.com, .uk, .de, etc.)? Have you received an email from the Account Specialists? Please check the spam/junk folders of your emails as well. -John

• 
  nathanistic (@nathanistic) reported 57 minutes ago

  Kratos star Christopher Judge called out Amazon's God of War series for not hiring any of the games' original writers, saying at a FanExpo panel, "when Amazon was finally approved and announced and they didn't hire any of the God of War writers, what are you thinking? These guys have been immersed in this world for 20 years, but someone's gonna know better?" Judge framed it as a broader problem across video game adaptations, pointing to HBO's The Last of Us as another example, praising Pedro Pascal's performance while still questioning why the original game cast and writers weren't brought in more directly. Cory Barlog, creative director of the modern God of War games, holds an executive producer credit on the Amazon series, but Judge's comments suggest the writers' room itself doesn't include anyone who actually worked on the games, and this comes right as the show deals with its own turmoil, recasting Kratos after Ryan Hurst's on-set injury, with Dave Bautista reportedly in talks to take over. It's a fair question coming from someone who spent years literally embodying the character, why bring in a whole new creative team instead of leaning on the people who already know this world inside and out? Do you think Judge has a point here, or does adapting a game for television genuinely need a completely fresh creative approach?

• 
  frederick hawksby (@ComhawksHawksby) reported 60 minutes ago

  @robert_legge Come on, that's common sense, but common sense isn't Labour's forte now, is it? I remember the days when people were outraged by the deforestation of the AMAZON and took to the streets, but now they talk about cows being the problem. What lunacy will they come up with next? We are living too long, we are eating too much, exercising too much; the list is vast. But we have lost the ability to think and use common sense

• 
  Tank Murdoc (@RealVoyBoy) reported 60 minutes ago

  @brendanmjones UPS, FedEx and Amazon have no problems delivering to us. It’s just USPS.

• 
  Moo’s Mum🏴󠁧󠁢󠁥󠁮󠁧󠁿Ex WRAF🏴󠁧󠁢󠁥󠁮󠁧󠁿XX (@MinneytheMooToo) reported 1 hour ago

  Has anyone else noticed that Alexa seems to have been ‘dumbed down’? ”Sorry, I can’t help you with that”, seems to be the default answer these days. Ask for music by a certain artist and we get a medley of artists. What’s going on @amazon ?

• 
  World Tech Research (@WorldTechRsrch) reported 1 hour ago

  The 30-year yield is 5.33%, but bullish positioning is at its 3rd-highest level ever. Yet debt and positioning are the first to crack, before AI demand. In a Bank of America (BofA) survey, fund managers' cash allocation fell to 3.5%. Q2 US corporate earnings growth was estimated at more than 50%, so the bullish case was not baseless. The problem is that even if everyone knows the good news, no fresh cash left to buy means a small rate shock can turn into a large selloff. Long-term rates moved before single-stock news. On the morning of the 18th, the 10-year yield surged to 4.748% and the 30-year yield to 5.337%, the highest levels in 19 years since 2007. The chart's previous-day closes were already near the highs at 4.72% and 5.31%, respectively. Even cash-rich large cloud operators fund AI capex with bonds. Higher rates hurt both the cost of borrowing and the present value of far-future earnings. The weakest link was the neoclouds. CoreWeave -12.10%, Nebius in the -7% range, and Oracle -2.63%. These companies buy GPUs with borrowed money and rent them out, so rates are not simply a cost. Financing conditions directly shake the business model. In this selloff, I think neoclouds traded as leveraged assets, meaning debt-sensitive assets, rather than as an AI theme. Next came optical communications. Fabrinet -19.38%, Coherent -12.75%, Lumentum -9.87%, and Ciena -8.90%. No collapse in new demand was confirmed in this session. Profit-taking concentrated in high-growth names that had rallied recently, and names with high price-to-earnings ratios were more rate-sensitive. Lumentum, where funding concerns had surfaced, also sold off. Funding-sensitive derivative names below core compute swung harder than core compute itself. Core chips actually took the smaller hit. Nvidia -2.34% versus Marvell -7.82%, Intel -6.58%, AMD -4.27%, and Broadcom -3.17%. UBS cut Intel's target price from $121 to $112 after factoring in dilution from a $20B equity offering. For the rest, the move was mostly a positioning-driven correction. As Nvidia continued its long-term investment to expand its ecosystem, the market unwound derivative bullish names first. Memory too was driven first by positioning, not bad news. SK hynix -9.20%, Micron -7.02%, SanDisk -9.01%, Seagate -9.16%, and Western Digital -7.43%. Profit-taking concentrated after a 10% to 25% surge over the prior 1 week. Micron had no new negative news. UBS set Micron's target price at $1,625 after meeting management. The long-term thesis that AI token economics depend more on memory than compute remains intact. Equipment was dragged down with the sector despite proven demand. Lam Research -4.63%, AMAT -3.92%, ASML -4.26%, and KLA -5.33%. Industrial production data supported an increase in equipment demand. AMAT had no specific negative news, while ASML was also hit by a surge in European long-term rates. We must distinguish a session with evidence that orders were turning down from one where high valuations were compressed by rates. To understand why rates rose, look to oil. At the chart's closing prices, Brent crude was $91.36 and WTI was $84.49. Both rose for 3 straight days, reaching their highest levels in 3 weeks since 7/24. The problem was the trend, not the size of the one-day move. Oil raises inflation concerns, inflation pushes long-term rates higher, and those rates pressure AI funding costs and high valuations. Even after repeating for months, the market is still not immune because oil still matters. The indices also split by rate sensitivity. Nasdaq -1.33%, S&P 500 -0.69%, and Dow -0.22%. Semiconductors, which had been the prior day's support, became the main driver of the decline, and the Philadelphia Semiconductor Index fell 4.98%. The Nasdaq's larger drop than the Dow looked closer to a repricing led by rate- and valuation-sensitive tech stocks than to the entire economy collapsing at once. Even within the same large-cap tech group, outcomes diverged. Apple +1.45%, Meta -4.45%, Nvidia -2.34%, Amazon -0.71%, and Tesla -0.72%. Apple faced less financial strain thanks to changes to EU app terms and relatively low capex. Meta, by contrast, also faced litigation and concerns about AI data-center insurance. Ultimately, this decline was a repricing of funding costs and positioning rather than a collapse in AI demand. Corporate earnings are holding up, but if rates rise further from here, positioning needs to be reassessed.