Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Website Down (45%)
• Errors (28%)
• Sign in (26%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Sign in	10 hours ago
Troyes	Errors	12 hours ago
Hastings	Errors	19 hours ago
Fareham	Website Down	1 day ago
Isles of Scilly	Sign in	2 days ago
Pierre-Bénite	Sign in	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dr. Brando Deshay (@doctorbrando) reported 2 minutes ago

  Alexa on my @amazon Echo just started speaking while I’m home alone in another room and did not speak or activate her. If anyone’s down for a class action lawsuit I’m on board.

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  Penny Portrait (@PennyPortrait) reported 4 minutes ago

  Pretty sure @amznsellerhelp has blocked me. That's what happens when they don't care to help a small biz. It's the same thing their call centers do. Escalate and ignore the problem. 50+ days my product has been delisted due to an Amazon AI error. @Amazon just doesn't care.

• 
  Elizabeth Greene (@GreeneElizabeth) reported 6 minutes ago

  @coltonblack I love Amazon, but I have trust issues getting parts from third-party sellers on Amazon. It's a problem.

• 
  ᴊᴏᴇ ʟᴇᴇ (@iamjoelee) reported 7 minutes ago

  @JeffBezos @AmazonHelp @amazon Looking at the replies on how PATHETIC Amazon Customer Service is with solving their endless issues, I think it's pretty much sealed that I will NEVER purchase from Amazon again. This is the worst retail platform I've ever used, and even the dinkiest China sites are WAY better.

• 
  Penny Portrait (@PennyPortrait) reported 9 minutes ago

  @amznsellerhelp The stupid Amazon AI system has delisted my product 50+ days because the description mentioned glue. It decided to flag my poster as a hazardous material. Every time I reach out I get a new person from the Philippines who "escalates" my issue. Amazon doesn't care.

• 
  Canadian guy (@TeslaXrp) reported 11 minutes ago

  @growthrapidly He’s your missing traditional markets don’t apply we are changing the world here .. go back and look at Amazon nvdia Google meta Tesla all had the same story at the beginning the valuation doesn’t match it’s going to correct they arnt making the money so on so on like a broken record .. Look deep into the company what’s coming down the chain what magnitude of change and growth they will create on earth and actually beyond !

• 
  Prasad Joshi (@prasadjoshi1982) reported 14 minutes ago

  @AmazonHelp Its bothering me too much despite of repeated reminders in several intervals you are unable to resolve problem. @Consumercourt help me file the complaint against #Amazon

• 
  chris downs (@chrisdo84546069) reported 15 minutes ago

  @jezzle9 @MichaelLCrick They are paid by the delivery. If you slow them down, you are costing them money. None of them are employees of Amazon.

• 
  Ronald (@Ronald21840970) reported 15 minutes ago

  @iam_smx And why didn’t you allow Amazon into your district??? Go back to bar tending, and mixing watered down drinks… all hat and no cattle

• 
  Accumulate (@accumulate_x) reported 20 minutes ago

  @amazonIN Dear Team, What is the issue with Amazon? Every order I place gets canceled automatically.

• 
  JesusIsGodAndKing (@JesusGodAndKing) reported 20 minutes ago

  @zkespresso @emanueledpt @elder_plinius No this was found by Amazon Security Team and has nothing to do with Pliny, and it's not an issue that OpenAI has

• 
  Abhishek Singh (@0xlelouch_) reported 21 minutes ago

  Interviewer: design Amazon order tracking. I fumbled at first because I jumped straight to microservices. I restarted with requirements. What does tracking mean? Customer sees a timeline (ordered, packed, shipped, out for delivery, delivered), latest status fast, history for disputes, carrier events, and internal ops views. Also: millions of reads, bursts during holidays, updates are write-heavy but less frequent than reads. Latency target: sub-200ms for latest status. APIs next. GET /orders/{id}/tracking for current + last N events. GET /orders/{id}/tracking/stream via SSE/WebSocket for live updates. Internal POST /tracking-events from fulfillment and carriers. Idempotency key on writes. Data model: append-only TrackingEvent(orderId, eventId, source, status, ts, location, payload, version). Materialized view OrderTrackingState(orderId, latestStatus, latestTs, lastEventId, etag). Timeline is events ordered by ts; state is a projection for fast reads. Architecture: ingest events through a queue (SQS/Kafka) to smooth spikes and decouple carriers. Consumers validate, dedupe, then write events to a durable store (DynamoDB/Cassandra) partitioned by orderId, and update the state table. API reads hit state first, then events for the timeline. Cache state in Redis with short TTL; invalidate on update or just accept a few seconds of staleness. Scaling: shard by orderId, keep partitions hot-safe by adding a random suffix only if an order can get extreme event volume. Use read replicas or DAX/Redis for the state reads. Precompute the timeline chunking so you are not scanning unbounded history. Tradeoffs I called out: strong consistency vs freshness. If you require read-your-writes for customer service tools, route reads to the same region and use conditional writes on the state table. For the customer UI, eventual consistency is fine and cheaper. Storing raw carrier payloads helps debugging but increases PII risk and costs; sanitize and keep a shorter retention window. Failure cases: duplicate events (carrier retries) handled via idempotency + eventId uniqueness. Out-of-order events fixed by sorting by ts but protecting state updates with versioning so an old event does not roll back latestStatus. Queue backlog means stale UI; surface lastUpdatedTs and alert on consumer lag. Partial region outage: active-active reads from local state, async replicate events, accept delayed cross-region convergence.

• 
  Andrew Wilkinson (@StartupsILike) reported 21 minutes ago

  At its peak, Wish was worth more than Macy's, Nordstrom, and Gap combined. By 2024 it sold for $173 million, which was a 99% collapse from the top. Peter Szulczewski left Google in 2010 after helping build their ad ranking system and started a company around one idea: show people products they want before they even know to search for them. Amazon was built for search, Wish was built for scrolling, and for a while the difference worked brilliantly with $2 leggings, $1 phone chargers, and knockoff gadgets shipped directly from factories in China to mailboxes in America and Europe. By 2021 Wish had 90 million monthly active users and $2 billion in revenue and had overtaken Amazon in app installs across 42 countries. The problem was the products people were actually receiving, and once enough customers opened enough packages and posted enough photos online, the gap between what the app showed and what showed up at the door became impossible to ignore. Fake sellers flooded the platform, packages took weeks to arrive, and the company knew about the quality issues and kept scaling anyway. Then Apple's iOS 14.5 privacy update wiped out the ad targeting Wish ran its entire customer acquisition on, and their cost to acquire new users went vertical right as the reviews were driving old users away. Temu showed up with a cleaner app, faster shipping, and real logistics infrastructure, and Wish had no credible answer. Szulczewski stepped down in 2022, the company cycled through 3 CEOs in a single year, revenue fell from $2 billion to $278 million by 2023, and in April 2024 Wish sold its operating assets to a Singapore company called Qoo10 for $173 million. Qoo10 then went bankrupt 9 months later, and by November 2024 the courts had shut down Wish entirely. The actual product was always the problem, and the company spent 4 years and a billion dollars in ad spend choosing not to fix it.

• 
  Xatacrypt (@xatacrypt) reported 26 minutes ago

  Claude Fable 5 will remain unavailable for a long time Today I saw that Polymarket traders are giving a 70% chance that Fable 5 will become available again in the US > I think these odds are clearly too high The US government demanded that Anthropic completely ban access to the model for all foreign users I believe the problem is much more serious than that On June 15, Anthropic met with the US administration but couldn’t reach any agreement As we know, Amazon also found a jailbreak in the model and reported it to the authorities. > I think the US government is also demanding strong restrictions on Claude Fable 5 for all users Fable 5 was positioned as a Mythos-class model with very strong coding capabilities > If the company is forced to heavily limit the model, how groundbreaking will it stay? After heavy safeguards, it could easily turn into "just another good coding model" > Then what is the point of this "new" model? These are my thoughts. I'd be interested to hear your opinions on this

• 
  viv7 (@vivls4) reported 29 minutes ago

  @atutruckers Amazon run 24/7 operation that ELD company carrier On Is part of major problem and Is on group chat list.

• 
  Vaibhav Uplap (@VUplap) reported 32 minutes ago

  @AmazonHelp Still you support team is not able to solve my problem. You guys are just fooling customers. Worst service you have for your prime members

• 
  Kat (@chassiskat) reported 34 minutes ago

  @amazon you have a driver wearing a hoodie in 90 deg weather driving down the wrong side of the street. My street has lane markings. Are you hiring unqualified unskilled non English speaking migrants in Colorado?

• 
  WickedAfterlife (@WAServers) reported 34 minutes ago

  Anyone else notice how items in Amazon start creeping up a week or two before Prime Days start so they can drop them back down and say it's a deal? @amazon #fakedeals

• 
  Hitesh (@FI36767) reported 35 minutes ago

  @AmazonHelp Despite sharing the required details, which were already available with you, the issue remains unresolved.

• 
  Sam Ross (@SpamRoss) reported 36 minutes ago

  Ohio projected its data center sales tax exemption would cost $136 million in 2025. It cost $1.57 billion 🤯 Virginia's version is even more striking. When they wrote the law in 2008, the estimated annual cost was $1.5 million. It now runs $1.9 billion a year. More than 1,000x the original estimate. Everyone talks about AI infrastructure as a power story. Who gets the electricity, who pays for the grid, where the data centers go. There's a sales tax story sitting underneath all of it. When states compete for the AI buildout, they compete through tax exemptions. Meta, Google, and Amazon are holding 15-year contracts. Ohio's governor vetoed a bill to eliminate the program. Virginia's exemption fight has stalled the entire state budget. Sales tax is usually treated like plumbing. Nobody cares until the pipe is carrying $1.6 billion. PS: Ohio and Virginia, we understand what you're going through. For founders dealing with slightly fewer than $1.6B in sales tax problems, there’s @Numeral.

• 
  38twelveDaily (@38twelveDaily) reported 38 minutes ago

  Security researcher Katie Moussouris says the alleged bypass in Fable 5 (described in a paper by Amazon security researchers) shouldn't trigger export controls. The behavior difference is minimal: asking a model to 'review code' vs. 'fix code.'

• 
  Dimple R.K. (@D1mple) reported 39 minutes ago

  @yacineMTB Book and Amazon series out - Broken and Betrayed. Horrifying.

• 
  6catsNcounting (@HeroineRipley) reported 39 minutes ago

  @OneFineJay I didn't even know we had that capability - with a credit card? I am currently having a problem with an Amazon return. Would love to initiate my own charge-back and let them track ME down to fight over it.

• 
  Amazon Help (@AmazonHelp) reported 50 minutes ago

  @IamCsRajput Kindly copy the link provided earlier > paste it on a 'web browser' > login to your Amazon account > connect with our Social Media team via chat. -Sindu

• 
  Sarthak Chawla (@29Sarthak) reported 53 minutes ago

  Multiple customer service chats, multiple promises, same result: no delivery. @amazonIN @AmazonHelp if there was an issue, customers deserve transparency instead of repeated assurances that don’t happen.

• 
  Disabled Queer Atheist (@gotpartyfavorz) reported 54 minutes ago

  @CBSMornings Putting the servers on the opposite side of the complex does not solve the issue. We lived right next door to an Amazon fulfillment center, and the humming was relentless. It was worse when your unit sat closest to the building because the vibration and low-frequency noise pushed straight through the bedroom day and night. But even across a sprawling complex, you could still hear it. After a while, it wears you down. You end up drugging yourself just to sleep. Now imagine what that kind of noise pollution does to animals in a zoo. Add the constant light spilling from a data center, and this becomes a recipe for disaster. So this corporate shill claiming otherwise is not just being disingenuous. He’s flat-out lying.

• 
  Craig Tawater (@CraigTawater) reported 54 minutes ago

  @Kirstylgreen12 @AmazonMGMStudio @PrimeVideo Oh yes the creative brain makes the mysterious wits, I've always loved this dynamic and I truly wish they would have moved forward with this series. There was just so much potential that was untapped. Alas MGM one bankruptcy and that's when the bad spiral went all the way down the goose hole. Then we got the not so good series thereafter. I will always like the original Three nothing else can compare. But perhaps if Amazon gives them a chance they can prove me otherwise. as well as all the rest of us in the community of endless potential, as well as all the rest of us in the community of endless potential. A design without measure design without measure. And quality beyond words can compare.

• 
  Sandy Fisher | Ageless in Motion (@mewsreporter) reported 55 minutes ago

  @iamivank Oh Ivan, Google, Amazon, etc, doesn't have access to your bank aacounts where they can shut it down for misspeak. Digital ID, will have access to your health records, bank accounts, emails, texts etc.

• 
  LiberlandPress (@PressLiberland) reported 56 minutes ago

  Artificial intelligence Why the blocking of Anthropic's AI models is so explosive+++ An instruction from the US government has ensured that the AI developer Anthropic deactivates its advanced models "Mythos 5" and "Fable 5". The decision has sparked a discussion about the access to and control of artificial intelligence. What are "Myth 5" and "Fable 5" for AI models? Both models belong to the "myth" class of the AI chatbot Claude, which is particularly powerful, called by Anthropic. In principle, "Myth 5" and "Fable 5" are the same, but they have different protection mechanisms built in. The models can, for example, take over programming tasks or analyze documents for financial controlling, for example. What are the risks? Anthropic itself had warned in the spring at the presentation of the "myth" class against exploiting the capabilities - for example, when looking for security holes in software programs. This could be abused by actors with bad intentions, for example for cyber attacks. Institutions such as the International Monetary Fund expressed concerns. The application in the economic or military field, for example, is also considered critically. Why did the US government block access? The US government had ordered Anthropic to block its latest software for foreigners. Because this is difficult to implement in the short term, Anthropic initially cut off access for all users worldwide. The US government's move was justified by security concerns, without giving further details. There is apparently a fear that the built-in protection mechanisms can be circumvented, and thus "Myth 5" and "Fable 5" could be used for illegal activities. Amazon CEO Andy Jassy has reportedly campaigned for a ban with the government with corresponding concerns. However, millions of users had already received access. It is the first intervention of this magnitude by Washington. There has been a dispute between the US government and Anthropic for a long time about the military use of AI technology. Why is the lockdown relevant for Europe? The issue of technological sovereignty is coming into focus. There is no AI provider at a comparable level in Europe. Therefore, access to the powerful models from the USA is important. Accordingly, a stronger commitment to development in Germany and Europe is also required in order to obtain even powerful AI systems with appropriate access. There have also been demands to bring companies like Anthropic, which complain about a US government intervention, to Europe.

• 
  BlackBeauty🇺🇸 (@BlackBeautyFBA) reported 1 hour ago

  @amazon @amazonfiretv @foxone YOU NEED TO FIX YOUR RETURN POLICY. Customers should not have to wait 30 DAYS for a refund. I am NOT buying anything else from Amazon until you fix your return policy for a reasonable timeframe for refunds just like other retailers and I am CANCELING Prime.