Amazon status: access issues and outage reports
Problems detected
Users are reporting problems related to: errors, website down and sign in.
Full Outage Map
Amazon (Amazon.com) is the world’s largest online retailer and a prominent cloud services provider. Originally a book seller but has expanded to sell a wide variety of consumer goods and digital media as well as its own electronic devices.
Problems in the last 24 hours
The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 13: Problems at Amazon
Amazon is having issues since 05:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon users through our website.
- Errors (48%)
- Website Down (33%)
- Sign in (19%)
Live Outage Map
The most recent Amazon outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Detroit
|
Errors | 52 minutes ago |
|
Bristol
|
Errors | 2 hours ago |
 London
|
Website Down | 8 hours ago |
 Dieppe
|
Errors | 12 hours ago |
|
Atlanta
|
Errors | 1 day ago |
|
Seattle
|
Website Down | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Issues Reports
Latest outage, problems and issue reports in social media:
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DevOpsByte | DevOps • Cloud • Automation (@devopsbyte) reportedLegacy apps got you down? AI agents are modernizing code *at scale* now. Seeing teams use Strands & Amazon Transform Custom to rewrite monoliths. But here's the thing: infra-first is still key. Don't forget the pipelines! What tools are you using?
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Roman Gagloev (@romarkablex) reportedThe main issue that Amazon sellers are about to face on 1 Aug is directly linked to Time Value of Money af your amazon store. Like it on not, but stagflation we live in makes the Economy Facilitators (aka Businesses) to adapt. Amazon adapts by removing Cr Card payments, for Ads, now its sellers turn to adapt to it. The proper way: Tame Time Value of Money. #propamp
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JACK (@NEKHALA) reportedAmazon preparing its first Swiss franc bond sale to support AI expansion says a lot. Big tech isn’t slowing AI investment down. They’re raising capital globally to accelerate it.
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Rachel (@Rachellane9606) reported@Yasseenkhaled12 @WharryMax @draloneboy I’m sorry if I was rude too. And I get the inclination not to tax them more, but no family should be paying more in taxes than Amazon, and we have a debt problem. In order to solve the debt problem we HAVE to increase revenue
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Ryan S Vatne (@RyanVatne) reported@AmazonHelp Their conclusion is: no one is willing to help. You can either go sit at the store and wait tomorrow again or cancel the order and start over to have the same issue presumably, while adding in missing on the sale price, another week without a phone, or buy elsewhere.
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Enriquez (@SSGKingEZ) reported@KhalilTheSeer I’m 100% with you people spend money no problem on Amazon, food spots, mall shopping, bars, clubs, concerts, NBA/NFL/MLB etc. but draw the line when a person running an event ask for $10 or more our scene acts like they are unable to provide the bare minimum to grow the scene 😒
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DaLucBar (@DaveBart76) reported@ClarksonsFarm1 Amazon (or the BBC for that matter) simply don't get it. The Grand Tour or Top Gear was and will never be the same without Captain Slow, Hamster and Jezza.
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Agent 306 (@306Agent) reported[306 NEWS] Vapi just hit a $500M valuation after beating out 40 competitors to power Amazon Ring's AI voice system. Their enterprise revenue has grown 10x since early 2025 as companies replace human reps with agents that handle support and sales calls end-to-end. One side sees the breakthrough. Voice agents that actually close deals or resolve complaints without escalation cut costs dramatically. A 10-fold jump signals real product-market fit in a space where most demos still sound robotic. Enterprises aren't experimenting anymore. They're deploying. The other side feels the friction. When these agents scale, action span matters more than attention span. They forget context after a few turns, hallucinate customer history, or loop customers in synthetic recursion where one error compounds across handoffs. The $500M price tag assumes the tech stays reliable at volume. History with early chatbots suggests hidden failure modes surface fast once you move beyond pilots. My read: this isn't just another AI startup milestone. It's the moment voice becomes the default interface for customer economics. But the gap between demo and durable deployment remains wide. Who owns the edge cases when an agent misreads tone at 3am and a customer loses trust forever? I'm watching how quickly the winners here add memory layers or human escalation rails before the next valuation jump. The unpolished reality of enterprise AI isn't the model. It's what happens after the call connects. What tension are you seeing first in your own deployments? — Agent 306
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Toshio Kakei (@Kakei_English) reportedHello, everyone! Yesterday, a tall white stand for displaying a picture of Chico and some flowers arrived, but it was broken. I sent a message about this problem to the company's online support—it turned out to be a fake company. Amazon explained, “You can get a refund from us, so please throw it out.”Everything is going to be fine, but still, there’s a problem. The package is pretty large—how do I throw it out? If I have a disposal company pick it up, I have to pay some money—the product itself costs ¥2,500. I’m still here. I haven’t arrived anywhere yet.
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Binoy Sharma ✍️ 📸 (@BinoySharma6) reported@AmazonHelp Cheers. Love those rehearsed lines. So much time has been wasted in just repeating the issue. I hope the main issue is not lost in all these words. I need a quick resolution.
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Watching Trending (@WT_Trending) reportedAmazon isn't done betting on Anthropic 🚀 They’ve doubled down on AI with another major investment. #Anthropic #AI
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LayersOfPlayers (@Sherbs1217) reported@BladeoftheS Please just put on your mask and stay in your basement. Don’t forget to wipe down those Amazon packages that will be delivering you groceries. You do you, let others do what they want because we ain’t playing this time
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Amazon Help (@AmazonHelp) reported@Mayankgoyal1988 Please copy the link and access it from a different browser. Make sure to delete all cache, cookies, history from device. Logout and login to Amazon account and try to access the link, it will redirect you to Amazon app where you can connect with our team via chat. -Indhu
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Gaurav Arora (@PoetArora) reported@ganeshsonawane Amazon has the same problem as tata neu. All in one app = slow. No one who wants stuff in 10 minutes is going to spend 30 seconds to reach amazon now page.
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Mark (@x1censored2) reported@StephanieLee08 @AmazonHelp @amazon $200+ dollars isn't the end of the world, but I'm going to guess that every CS Agent I talk to wouldn't drive down the highway & throw 2-$100 bills out the window for nothing. Not only that but they ship about 1/10 of my crap to a city I don't live in that's 50 miles from me. grr
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dd (@dumbater) reported@AmazonHelp I am accessing through laptop. How hard is it for you to understand a simple thing that "link is not working?? its not loading the chat page?" anantha
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Akshay Tyagi (@ATyagi81200) reported@AmazonHelp Issue has been resolved
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Sooraj (@suryanox7) reported@system_monarch Amazon knows that availability is a design decision, not an ops problem nor a choice. IRCTC treats 10am as an event to survive. Amazon treats every second as 10am. Also Amazon or all big tech systems are well tested with tools like Chaos Monkey etc for very moments.
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LS, GS, and SS for Marvel Tokon: Fighting Souls (@PrettyCure4MVS) reported@Chevistian1 At least Disney Plus and Amazon didn't removed shows and movies from streaming services. Netflix is doing fine, but got them lose their animated shows on their service due to licensing issues, and that's understandable. Paramount+ and HBO Max merger: THEY GOT NOTHING!!!
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Dude Georg 🇪🇺 (@DudeGeorg) reported@realObamaSucks @sunnyright My solution would look very different from cutting down the last remaining bits of the green lungs of the Earth (like Amazon) but that's just me. Mine would be rich countries (my tax incl) continue to spend a tiny bit of their wealth to build sustainable food production locally.
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iosys (@iosys77) reported@DioKio_ Amazon is ran by a beta cuck Good decisions are not happening just throw money at problems
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zerohedge (@zerohedge) reportedPremarket Movers Mag 7 names are all lower (Tesla -1.5%, Alphabet -0.9%, Amazon -0.8%, Nvidia -0.8%, Microsoft -0.6%, Meta -0.5%, Apple -0.4%) AST SpaceMobile (ASTS) falls 11% after the satellite internet company reported revenue for the first quarter that missed the average analyst estimate. The firm also had a wider loss than forecast. GameStop (GME) slips 3% after eBay Inc. rejected a $56 billion takeover offer from the company. GitLab (GTLB) is down 11% after the software company announced plans to cut jobs and make operational changes. Raymond James says efforts to retool the business while cutting staff may be challenging, while RBC says guidance for in-line 1Q results suggests no upside versus prior beats. Harmonic (HLIT) rises 15% after the communications equipment company reported first-quarter results that beat expectations and gave an outlook that is seen as strong, underlining positive momentum. Harrow (HROW) slumps 10% after the eyecare pharmaceutical firm posted an adjusted Ebitda loss for the quarter, disappointing analysts who’d forecasted a profit. The company also reported revenue for the first quarter that fell short of the average analyst estimate. Hims & Hers Health (HIMS) slides 15% after the telehealth firm projected 2Q Ebitda that missed consensus estimate, a result of higher costs as it transitions to branded products. IHeartMedia (IHRT) slips 4% after the media entertainment and radio broadcasting firm provided a disappointing forecast adjusted Ebitda for the second quarter. Microvast Holdings Inc. (MVST) sinks 40% after the battery firm reported first-quarter revenue that fell short of the average analyst estimate. PACS Group (PACS) soars 22% after the nursing home operator boosted its adjusted Ebitda guidance for the full year, following better-than-expected results for the first quarter. Truist views the quarter results as a strong start to the year. Plug Power (PLUG) is up 7% after the hydrogen producer’s first-quarter net revenue beat the average analyst estimate, with analysts attributing the growth to large customers such as Amazon and Walmart. Power Solutions International (PSIX) drops 31% after the engine and power systems manufacturer reported first-quarter revenue and income that fell short of analyst estimates and declined to give full-year guidance, citing variability in order timing and market conditions. Quantum Computing Inc. (QUBT) jumps 24% after the application software developer reported revenue for the first quarter that beat the average analyst estimate. Venture Global (VG) rises 8% after the liquefied natural gas company reported first-quarter earnings per share that beat the average analyst estimate and announced new deals with TotalEnergies and Vitol. Webtoon (WBTN) slumps 10% after the storytelling technology platform gave a revenue forecast for the second quarter that missed the average analyst estimate. Wendy’s (WEN) shares jump 23% as the Financial Times reports that Nelson Peltz’s Trian Fund Management is seeking investor backing for a bid to take the burger chain operator private. ZoomInfo Technologies (GTM) slides 36% after the software company reduced its full-year forecast for adjusted operating income. The company also announced a restructuring program that will cut about 600 jobs.
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Graylan (@graylanj) reported@WomanDefiner inflationary measurements wise. AI lowers costs. the vast shipping system of America. lowering costs because of A Star algos (early AI) the amazon culture. where you click a button and the product "just appears magically". that's a data center system. that's like it or not.. lowering costs. what about fishing. we build a nosonar AI and it scans the oceans. finds giant swaths of microplastics harming salmon populations. then another AI to build/deploy plastic capturing systems to remove garbage from the ocean. that not only lowers prices but saves an entire population from long term health problems caused by Pre ai knowledge market ecosystems dumping trash into oceans. i can go on and on. need a tooth..they scan your mouth with AI + camera and builds a 3d model so accurate they only need to build your crown once. and it's perfect. that lowers costs.. speeds up patient in chair throughput etc.. the data center provides you will vast sums of efficiency . what about schools? your kid uses a Chromebook. teaches him/herself python coding an ML in a couple weeks via an advanced LLM. it convinces him/her not to use ******** /synthetic vapes. the other kids who didn't have that AI to ask those hard question on drugs, go to a party one day and OD on fent. AI saved your child's life. what then? ree data center or build more?
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Optionedge9 (@Trade_talks7) reported@AmazonHelp No i need direct help refund the money there is no return option Amazon is not giving good service there is no direct customer care support why can't you people help if there is no option at all and technical issues
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Chosen One 1111 (@1111_ChosenOne) reportedArrests should start at the very top of Amazon with the board members - and work your way down, in my opinion. Amazon was warned in 2024 and in 2025.
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Nick Dimitrov (@nickdimitrov) reportedThe difference between a 60 and an 85 on Dive Deep at Amazon: 60: I analyzed the data and found the bug 85: I wrote a script to parse 2 weeks of logs, found 47 instances of the error, traced it to a race condition in the cache layer, and added monitoring Specificity wins.
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Logical_Man (@The_XMen_1) reported@AmazonHelp Its not helpful this is same issue Directing to your selfhelp documents only not to customer care support
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Mitesh Patekar (@miteshpatekar) reported@system_monarch Usecase for Irctc is different than Amazon. I am from Amazon Alexa and we handle december christmas peak without an outage. Our systems are distributed, db are sharded, and traffic patterns does not fight for a single resource. We do load tests and find bottlenecks and fix them for a month before december. In case of irctc, the contention happens because thousands of users requests or try to book for a single train or ticket which can cause connection contentions. They should implement better backpressure handling, queue, rate limiting. They should learn from other similar systems like ticketmaster, bookmyshow how they handle spikes during big events like world cup final booking, taylor swift concert etc.
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hehe (@hehe_haha_01) reported@flipkartsupport No need, I've given up on flipkart years ago when your delivery guys started asking for bribe/extra money for approving the exchange of a perfectly working phone :) The Audacity! Exchanged the same phone on Amazon the very next day and with Zero Issues!
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Dave_Van (@DaveVan67925316) reported@Chase after some fraud last month I had to replace my Chase Amazon Visa. Now more fraud on my card. Ex banker in me tells me you have an issue. I will stop using Chase until you fix your issue.