Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Errors (47%)
• Website Down (33%)
• Sign in (19%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
London	Sign in	4 hours ago
New York City	Website Down	4 hours ago
Township of Columbia	Website Down	5 hours ago
Fort Wayne	Website Down	5 hours ago
Campbellsville	Errors	5 hours ago
Mexico City	Website Down	19 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AI with Haarish (@AIwithHaarxsh) reported 1 minute ago

  Bro… this isn’t a flex, this is a preview of what’s about to hit millions of jobs 💀 Today it’s canceling a $15 subscription. Tomorrow it’s handling full customer support pipelines… without breaks, emotions, or salary. Amazon agents aren’t getting “outsmarted” — they’re getting replaced in slow motion. The wild part? It didn’t just follow instructions… it understood the system, anticipated objections, and negotiated like a human. That’s not automation anymore. That’s delegation. And yeah… the “no thank you, just ended chat” part? Cold. Efficient. Profitable. Welcome to the era where: AI doesn’t assist you It acts for you 🚀

• 
  Dave Roda (@davidcroda) reported 4 minutes ago

  @jkbjournalist @amazon Kind of user error. Why would you buy a MacBook from anyone other than Apple.

• 
  Kunal (@KunalJaitly02) reported 6 minutes ago

  @AmazonHelp I have already done that no help from them no assistance please resolve this issue it's been like 14-15 days

• 
  Dwayne (@itsDwayneB) reported 6 minutes ago

  @AmazonHelp @AmazonHelp I need my refund. I’ve tried the customer help lines and they have not been able to resolve my issue. I also sent an email 2days ago that hasn’t been responded to. I need my refund processed.

• 
  SP Dixit (@SomPrak31512876) reported 10 minutes ago

  @AmazonHelp No I only want to raise my issue by means of writing an e-mail

• 
  Mills (@millsbattery) reported 13 minutes ago

  @ear2thepavement The issue is never whether or not we want car parks, the issue is what are we gonna replace them with. While we argue, big businesses like Walmart or Amazon decide to sweep in midst the bickering and build an ugly eyesore of a warehouse

• 
  Dara Trif (@DaraTrif) reported 21 minutes ago

  @Sprytixl I’m having trouble in Amazon kdp getting my book and cover page to be accepted . Any help you can give is appreciated

• 
  the son of man (@SageBigavellii) reported 22 minutes ago

  @grandmaisthebby Kim kardashian we begged Kanye not to marry that *****, I think it’s terrible that this happened to Megan, but I have one question and yall can bash me for it or whatever idc. If Klay Thompson worked at Amazon or McDonald’s would this be a conversation? If not, that says a lot

• 
  Luke West (@lukewestbooks) reported 23 minutes ago

  @RogerWilcoNH There was a time, in the Before Times, when Amazon was really, really good at what they did, in terms of customer service and product, and a Prime membership was worth every penny. Those days are gone. Not sure if it was when Bezos officially stepped down as CEO or what, but it happened fast. For a time, their customer service was like the gold standard. Now it's an AI/chat infected mess. They also used to go *HARD* on the counterfeit products and shady merchants. That has since stopped too. Even all the shipping benefits of Prime membership really don't matter anymore due to frequent delays.

• 
  Glitch Truth (@glitchtruth) reported 24 minutes ago

  Amazon needs AWS to grow above 20%. Azure grew 31% last quarter. Google Cloud 28%. AWS is the oldest and largest cloud platform. If it's growing slowest in its own market during an AI boom, that's not a slowdown — that's a structural problem. Tonight's number either confirms or kills that thesis.

• 
  Ben Chu (@BenChuWorld) reported 26 minutes ago

  @johnennis @Digging4Freedom @amazon people don’t understand that this is NOT a simple defective product issue. this is a criminal act: someone replaced the real thing with a used one. the investigation should escalate to determine who did it. amazon won’t take it back because you must first prove it’s not you.

• 
  TrekkinLife (@Trekkinlife70) reported 27 minutes ago

  @Digging4Freedom @johnennis @amazon Why are you being a ****? I would take a horrible experience to social media, to bring awareness and hopefully gain attention to the issue

• 
  Misha Turtle Island, CTO 🐢 (@MishaTurtleX) reported 30 minutes ago

  @johnennis @amazon Amazon has gotten very difficult to process refunds for and I’ve had to threaten chargebacks for things like them refusing to correctly refund to my card rather than a gift card balance. They kept claiming it was impossible. Eventually, I got some American guy and he got it solved in 2 minutes. I think a lot of their customer service got offshored and many times, with chat more than phone, they are judged on KPIs that give them the incentive to get your happily close the chat / move on rather than actually solve the issue.

• 
  Lord Sammy Gato (@lordsammygato) reported 31 minutes ago

  @rushorwell @NotNeil1 @InternetH0F People care about slave labor in the Congo as much as they care about buying **** off of Amazon made with salve labor in China. That's the truth. But, go ahead complain about it. I'm sure it'll fix everything. 👍

• 
  Ashish Vishwakarma (@ashishkvishwak) reported 32 minutes ago

  @AmazonHelp Could you please confirm the expected resolution timeline for my issue? It has been pending for quite a long time, and I would appreciate a prompt update.

• 
  James B (@TheRealJamesFB) reported 33 minutes ago

  @benny0692698414 @EdKrassen They are several types still available on Amazon. For some reason the FBI isn't shutting them down.

• 
  Lalit Dhalia (@lalit_dhalia) reported 34 minutes ago

  @frontierindica ...get more revenue. It's not something they want to optimize because it will hurt their bottomline. People don't hv option, so they will still stick with amazon. Sellers will keep losing money, but they don't care. To fix this is pretty easy. Just use GPS of the rider...

• 
  Justn will (@justnwill1) reported 36 minutes ago

  @AmazonHelp please how can I bypass the otp issues ( I don’t have my old phone number)

• 
  Drago (@Excalibur797) reported 37 minutes ago

  @apyappin @yurwithmur you mfers today would not be able to tolerate amazon lily or impel down if it came out today, yall would literally be clowning the first half of Sabaody too calling it "filler" so shut up

• 
  Esss Geee Ayee (@lf_truuu) reported 38 minutes ago

  @DOC323123 They have to find a way to slow down the pace for the regular season. The NBA & Players association will never agree to trim down the regular season Amazon, NBC, ESPN are not going to renew those contracts for 55 games. 30 games lost is almost half the season = salaries slashed

• 
  Vimal Patil (@vimal4USA) reported 39 minutes ago

  Thomas, Hern, I wish you had some knowledge of H-1B policies. Immigration policy is a federal program. Big corporations are the ones that hire H-1B workers. Vivek is running for the state of Ohio, he doesn’t run companies like Tesla, Microsoft, Amazon, or Meta. These are American corporations making their own hiring decisions. So your post comes across as a venomous attack, not a real policy issue. I hope you correct yourself.

• 
  Jon Karl (@Karl13Jon) reported 40 minutes ago

  @johnennis @amazon @amazon is the worst. One of their CSR was extremely rude to me . I let him know that I was going to call back and have the recording pulled. He retaliated by deregistering all of my devices. I have a smart home down to the lightbulbs. I’m in grave Health. Nothing was ever done.

• 
  Liz Nonyabiz (@nonyabiz_liz) reported 41 minutes ago

  @johnennis @amazon I bought a used Dell & installed #Linux for about 1/8 the cost of Apple no problems❗ Enjoy The Collapse 🤪 The Fall Of The Empire 😠😡🤬💥💀

• 
  Woods (@RyanRael16) reported 45 minutes ago

  @TradingThomas3 Today is the day that separates traders who last from traders who blow up. FOMC at 2 PM. Powell's last press conference. Then Microsoft, Alphabet, Meta, and Amazon all report after the close with Brent crude at $109 in the background. The volatility tonight will be unlike anything we have seen this cycle. Risk management is not a suggestion today. It is the only strategy that matters. Size down before 2 PM. Hedge both sides before the prints. Do not let one session undo months of work. The market will still be here tomorrow. Make sure your account is too.

• 
  Nicholas Mugalli (@RealNickMugalli) reported 46 minutes ago

  The Big 4 are spending $600 billion on AI infrastructure in 2026. Apple is spending $13 billion. And they all reporting earnings today—let’s see if they’ll continue to increase their spending and sacrifice their cash flows 2026 projected capex: 🟡 Amazon: $200B · +60% YoY 🟡 Google: $175–185B · +97% YoY 🟡 Microsoft: $140–150B · +41% YoY 🟡 Meta: $115–135B · +73% YoY 🔵 Tesla: $25B · +194% YoY 🔴 Apple: $13B · +2% YoY $TSLA’s +194% growth rate is the most aggressive in the group — but off a tiny base. $AAPL’s +2% is the number that defines the bear case. Apple has $162B in cash. They are choosing not to spend it on AI infrastructure. That is not a resource problem. It's a conviction problem. While every competitor is building AI-native infrastructure at war speed: → $AMZN is building for AWS dominance → $GOOGL is defending search with Gemini → $MSFT is rebuilding every product around Copilot → $META is building its own AI chips and data centers Apple is updating the iPhone camera. The window to build AI infrastructure advantage is not infinite. Training runs compound. Data moats compound. Inference costs fall for those who invested early. Apple is not investing early. $600 billion vs $13 billion. This is not a spending gap. It's a strategic gap. And strategic gaps in tech are permanent…maybe that’s why Apple replaced Tim Cook?

• 
  Ramya Shankar (@RamyaSh55692143) reported 48 minutes ago

  @AmazonHelp @Suraj_H_M extremely pathetic support from @amazonIN this is absolutely disgusting and what bothers me is even here in twitter again ur asking to contact support team which is absolutely pathetic. I am not leaving this issue

• 
  Ј Δ V Ξ D  𝕏 (@Javedman13) reported 48 minutes ago

  I am from the Malaysia and I cannot sign in to Prime Video. My account uses my phone number and email but I am not receiving the OTP via SMS. I am locked out. Kindly solve the issue for me with this. @AmazonHelp

• 
  Nadeem (@Nadeem70404632) reported 49 minutes ago

  Hey @AmazonHelp, your delivery error has left me with no way to feed my baby. Ordered Dexolac 2, received Stage 1. Customer service says wait until May 3rd? My baby can't wait 4 days to eat.This is a safety issue. Plz help immediately @jagograhakjago @amazonIN #HumanRightsForAll

• 
  ladyhawkjen (@Ladyhawkjen1) reported 55 minutes ago

  @POTUS @realannapaulina @SecRollins Monopolies like na bell need to be shut down. Bayer Monsanto Amazon banfield Vca Etc etc

• 
  Matthew Tse (@MatthewTse_) reported 59 minutes ago

  @johnennis @amazon Was this purchased directly from Amazon, or a third party seller? Curious as I've never had a problem with buying direct from Amazon. 3rd party, as long as fulfilled by amazon is usually pretty good too. It's when shipped from someone else entirely that my issues have come from.