Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Website Down (47%)
• Errors (28%)
• Sign in (25%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Website Down	16 minutes ago
Rouyn-Noranda	Website Down	2 hours ago
Atlanta	Website Down	18 hours ago
Sydney	Website Down	19 hours ago
Hyannis	Website Down	22 hours ago
Lyon	Errors	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karan Singh Bhadauria (@Karanyoulove) reported 5 minutes ago

  @AmazonHelp its it showing this error” WE'RE SORRY. THERE WAS AN ERROR TRYING TO SEND YOUR E-MAIL. PLEASE TRY AGAIN IN A FEW MINUTES OR CONTACT US BY PHONE.”

• 
  PC PATEL (@patelphoolchand) reported 8 minutes ago

  @AmazonHelp Customer service team is not able to resolve the issue, I had faced the same twice last year

• 
  Sandra (@love2laugh) reported 11 minutes ago

  It’s disappointing that after months of reaching out to @amazon, @UPS and @USPS, I had to figure out what the problem was myself. Because no one cared enough to help figure out where all my missing packages were. They all have resources to do better than that. I wish they would.

• 
  But why( Techflix ) (@AdrenexR501) reported 12 minutes ago

  @AmazonHelp @amazonIN @delhivery I have mentioned my whole issue in Private message, kindly try to resolve my issue

• 
  Rishabh Kutar (@rishabh_kutar_) reported 15 minutes ago

  @AmazonHelp @amazonIN @amazon How am I supposed to follow up when your Account Specialist email provides no further steps? Tell me clearly what I need to do next. My issue remains unresolved. Either arrange a return defective inverter or issue a full refund. I expect a clear resolution, not generic responses.

• 
  saksham mahajan (@saksham07072004) reported 16 minutes ago

  @AmazonHelp @samirkumar U r not solving problems u just saying same things

• 
  Robert Jacobi (@RobertJacobi) reported 20 minutes ago

  ... @AmazonHelp, this message is useless with zero details "Unfortunately, we ran into an issue when attempting your delivery. We will try again." What issue? When will you try again? Delivery now over 12 hours late. Need #Immediate response @amazon #amazon #amazonhelp

• 
  Sanjay Kumar (@realjam146) reported 21 minutes ago

  @AmazonHelp Immediately process the EMI cancellation with the merchant/bank. Provide a written confirmation and reference number for the EMI cancellation request. Compensate for the inconvenience caused by this delay. Please resolve this issue on priority. If not resolved promptly,

• 
  Sandy (@Sandeep4521) reported 22 minutes ago

  @amazon When new order your very fast to deliver but for return why are you so slow .if on 13 it rescheduled then just return my money and do whatever you want to do .don't waste my time.

• 
  🌳 ꪑꫀꪻꪖꪶ & ꫝꪮ᥅᥅ꪮ᥅ ɹoɹɹoH ⅋ lɐʇǝW 🌿 (@AzJaxLars) reported 25 minutes ago

  @mousethegame hello do you know if there will be any more Mouseberg editions released seeing as a lot of customers have been let down by @amazonhelp preorders not being sent out or changed to order taken I hope that more stock does get released Thank You

• 
  𝙇𝙚𝙨𝙚𝙜𝙤 𓃴 (@uppityafrican) reported 27 minutes ago

  Amazon South Africa e slow, shame. Ga e tswalwe

• 
  Millie Marconi (@MillieMarconnni) reported 27 minutes ago

  A Stanford researcher named Fei-Fei Li once hired 49,000 strangers from 167 countries to look at pictures and answer one simple question, and their answers became the foundation modern AI is built on today. Back in 2006, Li was a freshly minted PhD from Caltech starting her first job as an assistant professor. Everyone around her was chasing the same idea, that the path to smarter AI ran through smarter algorithms. Better math. Cleverer code. She looked at the field and decided they had the problem backwards. A psychologist had once estimated that the average person can recognize about 30,000 different kinds of objects on sight. A dog. A very specific species of fern. Li's question was simple and almost embarrassing in hindsight. If a computer was ever going to see the world the way a person does, shouldn't it first be shown what the world actually looks like, at real scale, in all its variety? Nobody was building that. So she decided to build it herself. She moved to Princeton and pulled in a lexical database built by linguists there called WordNet, roughly 22,000 categories of nouns organized by meaning. That became the skeleton. Then came the impossible part. She needed millions of real photographs sorted correctly into every one of those categories, and there was no way she or her small team could label them all by hand. Working nonstop, one image a minute, with no sleep and no food, it would have taken one person almost 23 years. So she turned to Amazon Mechanical Turk, a website where you can pay strangers online to do small tasks for a few cents each. Over the next three years, those 49,000 workers in 167 countries looked at photograph after photograph and answered the same simple question, over and over. Does this picture show a dog. Does this picture show a fire truck. Each image got checked by multiple workers before it counted. By the time they were done, they had sorted more than 14 million images into over 20,000 categories. They called it ImageNet. When she finally brought it to the biggest computer vision conference in the world in 2009, the field shrugged. A hundred times bigger than any dataset that existed, and almost nobody cared. They didn't even give her a stage. They gave her a folding table in the corner of a convention center in Miami, wedged between a few posters nobody was reading. So Li did something clever. Instead of just publishing the data and hoping someone noticed, she turned it into a competition. Every year, teams would submit AI systems and see whose could recognize images most accurately against ImageNet. She built the incentive that the data alone could not create. For two years, nothing dramatic happened. Then in 2012, a team out of Toronto entered a neural network called AlexNet, trained on two ordinary gaming graphics cards. Every serious entry before it had an error rate hovering around 26 percent. AlexNet came in at 15.3 percent. An 11 point jump in a single year, inside a competition that used to inch forward by fractions of a point. That one result is the actual starting gun for the AI you use today. Not a lab announcement. Not a keynote. Just 49,000 strangers on the internet answering questions about photographs, three years before anyone realized what they had built.

• 
  Pramod Aswal (@PramodAswal11) reported 28 minutes ago

  @AmazonHelp @amazonIN Prime membership clearly means nothing if genuine issues like this are ignored. I expect Amazon to take responsibility and provide a proper replacement instead of forcing customers to pay more for the same product.

• 
  Peachesu | Artist | Vgen closed (@Peach_esu) reported 29 minutes ago

  I'm so sad. Earth is going to burn down in the nearest future. Musk wants to launch 1 million satelites in the nearest future. China and Amazon will follow him. We are all burning down in couple of years. If this proceeds, we're the last generation to see stars and world

• 
  Anchor Digital Studio (@parr255) reported 32 minutes ago

  Whether it’s eBay, Vinted, or Amazon—if your listings are sitting flat with zero views, your metadata is broken. Focus on sourcing your stock, and let us handle the technical side. Drop a DM to lock in an early-bird listing audit with Anchor Digital Studio today! 📈

• 
  Preetika (@PreetikaGhawri) reported 33 minutes ago

  @AmazonHelp I have been waiting for 3 weeks now. Despite following up and being asked to wait, my order has been cancelled yet again due to an issue at the delivery hub. This is extremely frustrating. Please look into this immediately and ensure it doesn't happen again."

• 
  Gaurav kumar (@gaurav0721) reported 34 minutes ago

  @AmazonHelp @amazon @amazonIN I have purchased TV Order # 407-4491886-6886754 & installation fee is already paid but Xioami Engineer is saying they will visit only if mounting device is bought from them.I already have my own device so plz resolve issue asap

• 
  Lily (@lily_choudhury_) reported 39 minutes ago

  The uncomfortable truth: Amazon's search results aren't optimized to show you the best product. They're optimized to show you the product most likely to convert a click into a sale — for Amazon and for whichever seller paid for the placement. Product quality only matters to the algorithm insofar as it predicts future purchases. That's why the top of your search results is dominated by aggressive pricing, high-volume sellers, and paid ads dressed up to look organic. The actual best product for your specific need is often three or four scrolls down, quietly outranked by something that just sells better. The algorithm serves conversion rate. The filters serve you. Her last line: "Every Amazon search result is a bet on what will make you click. Your job isn't to trust the ranking — it's to re-sort it yourself before you believe any of it." 7 steps. Adds maybe 90 seconds per search. You'll stop buying the wrong version of things.

• 
  Bryan 🇮🇪 ✊ (@Shinji_IkariTD) reported 39 minutes ago

  @bornposting I hope this issue covers the fact that her mother was in the Amazon researching spiders before she died

• 
  Vishal Gupta (@vishalcloudguy) reported 40 minutes ago

  @AmazonHelp Link is not working, give me new link

• 
  boris spider (@John_C_Spring) reported 40 minutes ago

  @Daniel_Rolands I loved the book series. Watching the Amazon series right now. Super gay and jeety. What a failure for a story that beat GOT hands down. Jordan is rolling in his grave you woke bunch of jackasses.

• 
  The Facts Dude 🤙🏽 (@Thefactsdude) reported 41 minutes ago

  NEW: Flock cameras wrongly flag innocent driver’s plate as stolen, leading to him being surrounded by police over a data entry error. A 15-year automotive journalist in Plymouth, Minnesota, experienced something he had never experienced. He was surrounded by multiple police officers while simply returning an Amazon package after Flock Safety cameras flagged his license plate as stolen. The alert came from a flawed NCIC entry where his California plate was incorrectly logged as “34 DTM” instead of the full “34 03 DTM.” Officers responded to the Flock hit and detained him for over an hour until he could prove the vehicle was legitimately his. Flock cameras are unconstitutional.

• 
  Lily (@lily_choudhury_) reported 45 minutes ago

  Step 1: Learn to actually see the "Sponsored" label. Every Amazon search page mixes paid placements into the results with minimal visual distinction — a small gray "Sponsored" tag above the product title. These aren't ranked by relevance or quality at all; they're ranked by who bid the most for that search term. Before clicking anything in the first row of results, check for that tag. If you want a faster shortcut: results 1-4 on most searches are sponsored more often than not, especially for competitive product categories. The real organic ranking usually starts further down than people assume.

• 
  Sunny Singh Parmar (@sunnysingh0917) reported 48 minutes ago

  I have started Ecom business 8 months ago somehow my business is not working that good as I have excepted to work . So now I am thinking to do some job related to Ecom business. I have 8 months of hands on experience on my own amazon seller account (including ppc ads campaign,

• 
  A Prabhakar JARC, MSSO, Indian TV,Crime Delhi (@aprabhakar15oct) reported 51 minutes ago

  @AmazonHelp My issue not resolve till now and refund not received it is pending a long time

• 
  Lily (@lily_choudhury_) reported 53 minutes ago

  You typed exactly what you wanted into Amazon's search bar. The top result isn't it. It's a listing with a keyword-stuffed title, five nearly-identical "bundles," and a rating that somehow has 40,000 reviews for a product that launched eight months ago. You scroll past it, and the next four results look almost the same. The algorithm isn't broken. It's doing exactly what it's built to do — just not for you. A seller-side consultant who's spent years reverse-engineering Amazon's ranking system explained what actually determines the order of search results — and the handful of moves that let you skip past the noise to what you actually want. She said: "Amazon's search results aren't ranked by quality. They're ranked by predicted purchase probability. A mediocre product that converts well beats a great product that doesn't — every single time." Here's how to search Amazon like you know what's happening under the hood 🧵

• 
  Tushar Deherkar (@TusharDeherkar) reported 57 minutes ago

  @AmazonHelp @amazonIN I received 2 out of 4 bottles in broken condition with contents lost. Order # 406-0521879-6099528. On the mobile app it says "Your return request is approved" but item is non returnable and I do not see the refund in my account. Please act on this.

• 
  Pravin Tiwari (@PravinTiwariX) reported 60 minutes ago

  @AmazonHelp @amazonIN The real issue here is that the user does not control any of it. The order status changed to undeliverable and refund initiated without informing the user. Placing a fresh order denies the offer prior discounts.

• 
  Bharani Muthusamy (@Bharani_ILI) reported 1 hour ago

  @amazonIN Another Amazon order was successfully delivered to me after 11 PM the same night. After multiple chats and calls, your customer support promised delivery on 11 July, but now it's delayed again to 12 July. False delivery updates, broken promises, and zero accountability.

• 
  Joe McWopSki (@LakesFirearmsTr) reported 1 hour ago

  @ShadesOfPunky @the_papa_lobe @DschlopesIsBack I've heard of it, but I'm also over streaming services. I've cut it down to Netflix and Amazon Prime. I'll stick with physical discs whenever possible