Amazon status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Amazon users through our website.

• Errors (47%)
• Website Down (33%)
• Sign in (19%)

Live Outage Map

The most recent Amazon outage reports came from the following cities:

City	Problem Type	Report Time
Seattle	Website Down	2 hours ago
Dartmouth	Website Down	9 hours ago
Brisbane	Website Down	11 hours ago
Chandler	Errors	16 hours ago
Phoenix	Errors	23 hours ago
Holland	Sign in	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Amazon Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Humanity-First (@WaheedA7799) reported 2 minutes ago

  @AmazonHelp Amazon is a globally trusted company, yet your team failed to trace a fake delivery agent who falsely marked my order as delivered without even contacting me. Instead of verifying the issue properly, your team blindly supported the delivery agent’s misconduct. #customerhelp

• 
  ayra (@ayra123409) reported 6 minutes ago

  @AmazonHelp @amazonIN So fix this this problem my order automatically cancle

• 
  Mariusz Jagielski • Amazon (@JagiMariusz) reported 7 minutes ago

  @ramsey17 @AmazonHelp We had similar situations before with Amazon logistics pricing. The hardest part is usually not the issue itself, but getting a real explanation instead of reopening the same case multiple times.

• 
  برهان ناتھودی (@NatWdyBurhan) reported 9 minutes ago

  Very disappointed with @AmazonHelp service. Order delivery failed due to the delivery partner’s issue, and I still haven’t received my package. Now Amazon is asking me to wait 3-7 days for a refund for a mistake that was NOT mine.

• 
  Sharwan Nanda (@SharwanNanda) reported 11 minutes ago

  @SamsungIndia It’s really surprising and depressing to observe that fake Samsung products/ phones are being sold from Amazon portal, which are not working from the first day of purchase. Return / refund are being delayed continuously. Capt. Sharwan Nanda +91 9899073552

• 
  Trainman34110 (@Trainman34110) reported 12 minutes ago

  @UziCryptoo Everyone says working at Amazon is terrible. Now you want more people to work there? Make it make sense

• 
  shan (@shanbatla) reported 17 minutes ago

  Sure you can. Let me show you: Step 1: solve a problems that saves over $1 B, or create value over $1 B (example: Amazon). Step 2: Capture the excess values as revenue. That's it.

• 
  David Richardson (@DavidRi24396416) reported 18 minutes ago

  Had an interesting experience from Amazon yesterday. They send their drivers to my door often and usually no bother but yesterday I opened it and was greeted by a new face. Not a happy face. This guy was literally sneering, he looked me up and down with his lip curled and eyes half shut. He retorted "are you David R? I said yes and who are you? He was wearing an Amazon Tshirt and sarcastically pointed to it so I said "maybe better to introduce yourself first before you ask others their names next time" He was not happy at all then. He started walking back up the path towards me and I could tell he wanted to be violent. Shoulders down chest out sort of thing. ...In this scenario people with common sense would politely shut the door and forget about it. Im not always a sensible person and by the time he was back near my door I was ready to go. I looked at him and didnt say a word then. He just muttered a few insults i could barely understand and stormed off in a rage. With that I told him to F off pretty firmly and slammed my door so hard the next street heard it. A few hrs later I got a call and sms from an unknown number. The sms said that Amazon need to talk to me to guarantee their drivers safety in future drops. I only read that after I took the call. The call was made by an Idian call center employee that could barely speak a word of English called... you guessed it! Muhammad! Mo asks questions what happened and I explained in full. He apologies for the driver in the end and was okay when he had the full picture to be fair, but my point is this. How easy was it for a feral Amazon employee to raise the alarm against me when it was him at fault? He was black btw. That was i think his problem, a white gammon answered the door and didnt back down to his chimp fake authority and attitude problem.. ..dont like whites, dont get a delivery job that delivers to whites in a white country! How easy it is now for anyone not white, not British, to be the actual aggressive party and still play the victim? Its almost taught to them now how to grift every situation to their advantage. To have massive companies like Amazon in lock step with the narrative that all non whites are perfect and all whites are bad is an indicator how much white is persecuted in the uk now? 🤔

• 
  Gustavo Maldonado (@tweetthis101) reported 21 minutes ago

  Coinbase’s pivot to AI-led operations is not going so well On Friday, the company said a cooling failure inside Amazon Web Services (Nasdaq: AMZN), helped trigger a multi-hour outage that hit trading, exchange access, and balance updates across its platform. The problem began at roughly 23:50 UTC on May 7th when internal monitors detected a widespread breakout of quote failures within the company’s systems. At that point, several Sev1 incidents were created by the engineers, and customers were already impacted in terms of services like spot trading, Coinbase Prime, International, derivatives, Retail, Advanced, and Institutional exchanges. Brian Armstrong, who is the CEO of Coinbase, wrote on X that his company “experienced an outage” and that such an occurrence was “never acceptable.” According to him, the reason behind it was “a room overheating in an AWS data center due to multiple chillers failing.” According to Brian, the company ensures that all their services are designed in such a way that they do not go offline in case one AWS availability zone fails. The majority of services are structured this way, except for the exchange, which uses a different infrastructure due to its high latency demands. Coinbase blames failed AWS chillers as quote systems start breaking before midnight UTC It was reported by Cryptopolitan earlier that Coinbase is planning to terminate 700 workers from their staff because it constitutes approximately 14% of the total workforce. And this is done with the intention of replacing manual processes with AI. Rob Witoff, who heads the Platform of Coinbase, gave the technical details of the matter. As per him, the outage lasted for a long time and affected “trading, exchange access, and balance updates.” The initial warning came about at 23:50 UTC due to quote failures emanating from within the internal systems. An immediate Sev1 analysis followed. According to Rob, the cause of this challenge was a “thermal event” in a small percentage of racks in one of the facilities in AWS us-east-1. Such a structure for the exchange infrastructure came in handy. Rob said that Coinbase maintains its exchange infrastructure in one availability zone, as the industry values speed. Additionally, the firm has a distributed backup copy of this exchange infrastructure in case of such scenarios. But the failure of one part of the exchange infrastructure in question at the moment did not stay within its boundaries, prolonging the process of fixing the situation. Two components failed. There was a malfunction within the hardware below the matching engine. Therefore, before anything else, there was the need to perform recovery and failover operations. Also, the distributed Kafka cluster, tasked with sharing information throughout all systems within the organization, went down. It took the recovery of the Kafka partitions on a new hardware broker, amounting to TiBs of information. Engineers rebuild quorum and bring Coinbase markets back through cancel-only and auction modes The matching engine was responsible for the largest trading stall. The matching engine processes orders and maintains order books. The system works in a distributed cluster and requires quorum before choosing a leader and conducting trades safely. Since not all the nodes remained healthy due to the constraints in the data center during the outage, quorum could not be achieved, thereby preventing trading activities on the Retail, Advanced, and Institutional exchanges. Rob mentioned that on-call support and engineering teams had to execute the company’s disaster recovery procedures, establish quorum, and assess system health under difficult infrastructure circumstances. According to him, the team had to develop, test, deploy, and validate a solution while managing the broader outage. Kafka would have required extensive manual recovery because its partitioned architecture manages thousands of terabytes daily. There were some problems with delayed balance streams because Kafka was behind. Rob stated that these issues with balances disappeared after replication became synchronized. According to Coinbase, no data was lost. When the matching engine was back in service, markets were not re-enabled simultaneously. First, Coinbase switched all products to cancel-only mode, checked product statuses, switched all markets to auction mode, and finally, enabled trading on Coinbase Exchange. Moreover, Rob emphasized that customers should not be locked out of their accounts temporarily. Coinbase assured everyone that the company would provide a detailed explanation for this incident within several weeks. However, Josh Ellithorpe rebutted the rumors after reading Rob’s post on Twitter. As he put it, “no one vibe coded something that failed. A ‘non-engineer’ didn’t push production code and take out the trading engine. It wasn’t intentional. It wasn’t because Coinbase failed to design a failover system. Things happen at scale, don’t let the armchair quarterbacks tell you tall tales.”

• 
  Jagadeesh (@jagadeesh_22_) reported 24 minutes ago

  uploaded proofs immediately, and Amazon itself verified and approved the return before pickup. Genuine customers should not be treated like scammers for logistics or delivery issues. Please re-investigate this properly and resolve my refund issue fairly.

• 
  aditya goyal (@adityagoyal_07) reported 25 minutes ago

  @AmazonHelp #AmazonIndia #CustomerSupport #Amazon I have a valid order ID and email proof, but after deleting my account I’m unable to access my invoice. Support refused to help despite verification. I only need the invoice. Order ID: 408-0001442-8259511 Please resolve this issue

• 
  Marshall Jaquish (@ucanjustdostuff) reported 25 minutes ago

  @AmazonHelp @amazon I handled it with Customer Service. I'm not trying to shake Amazon down - but your drivers shouldn't be grabbing stuff off of people's doors without explicit permission.

• 
  prajwal (@prajwalxe) reported 31 minutes ago

  @AmazonHelp Give me some alternate option to connect to u... It's showing error again and again...I want my money back

• 
  荒尽狩笑超🇺🇸 (@Alex343) reported 34 minutes ago

  @TheGengarKhan if you dont like the quality of an amazon product, just send it back. just costs a trip to the UPS store. the jewelers loupe i got is decent. the switch to turn the light on and off is small, so my big fingers have trouble manipulating the switch. it comes with 2 lights, each lighting up a different side of magnification, but the light comes from one side, causing uneven lighting. there may be higher quality loupes with multiple lights. other than that, for its purpose, its just fine. I can do the "green dot test" for MTG or inspect rosette patterns on pokemon just fine. the loupe is made out of metal, which can damage cards if youre not being careful, which may be another extreme thing to take into consideration.

• 
  Soumya Sobhan (@Soumya_Nicky) reported 34 minutes ago

  @Gurgaon_kurashi You shouldn’t face much issue if you have a proper unboxing video. If I remember correctly, the same thing happened last year with the Pad 3 on Amazon too. Feels more like sellers not being aware of bundled offers rather than outright fraud in some cases

• 
  Chidanand Tripathi (@thetripathi58) reported 34 minutes ago

  Third. The "Purchases" Trap Situation: You like having your flight tickets, hotel bookings, and Amazon receipts sitting in one convenient, highly searchable place. You assume Google is just providing a helpful, free storage utility to make managing your digital life slightly easier. System: Realize Google actively scrapes these digital receipts to build a highly targeted, highly lucrative financial profile. They mathematically map your exact purchasing power, your brand loyalty, your travel habits, and your recurring subscriptions to feed their massive advertising network. Why it works: Routing your receipts and financial documents to a sterile, non-Google email address cuts off their mapping entirely. You protect your financial footprint, lock down your spending data, and stop letting an advertising company audit your bank account.

• 
  Luiz Neto (@itsluizneto) reported 36 minutes ago

  If you sell on Amazon and lost your review sharing across variations, there's a loophole to get it back. And it's pretty simple. I'm not sure if Amazon will patch this. But I doubt it. Brands have been doing stuff like this for years. If you want your reviews shared again, here's the fix: Swap your variation theme from something like "Flavor" to "Set" or "Style." Both still pool reviews. Look at KEPPI, for example. They have 4.2 stars and 10,985 reviews shared across all their flavors because their theme is "Set." Now look at TREVI. Same category and same product type but their reviews aren't sharing because their theme is "Flavor." This can give you a big edge over your competitors, and from experience, most customers don't really care about your variation theme as long as the actual variation names are clear.

• 
  Golden Ratio🇮🇳🚩🇺🇸 (@NaGodave) reported 37 minutes ago

  @Sarthak4Alpha IRCTC crashes every day at 10am,there must be a huge schedule inflow of datajobs are triggering or due to absence of fine tuning of application at load balancer level to optimize the issue. Amazon has auto scaling elastic load balance,intelligent routers with zone availability

• 
  Celsius 233 (@Celsius233Books) reported 38 minutes ago

  @andrewjiang Listening to these horror stories and realising how good the Amazon customer service is for its scale. Had like a total of 3 issues in the last decade or so, and almost all of them got resolved within 20 minutes of calls with their customer service representatives.

• 
  The Guiltless Man (@theguiltlessman) reported 39 minutes ago

  @_A_Reader_ @athenaeumbc Amazon just took down camp Of saints

• 
  EL TITO (@_titotheburrito) reported 48 minutes ago

  Amazon delivery is so fckn terrible if I order the **** at 12am why tf you telling me it’ll deliver at 6pm the same day? Fck yall be lying for!?

• 
  Vijay Decodes (@vijaydecodes) reported 48 minutes ago

  @GaryMarcus @HedgieMarkets @anissagardizy8 AI isn’t slowing down. The market is just shifting from “growth at any cost” to “show me profits and real products.” Dotcom crash killed hype companies too but created Amazon, Google and the modern internet.

• 
  Vishnu Choubey (@VISHNU21247) reported 51 minutes ago

  @Bajaj_Finserv Trying to purchase a product on Amazon using Bajaj EMI, but getting “KFS Data not found” error repeatedly on both phone and PC. Order is not completing. Please resolve this issue urgently. Registered mobile number: 8368085888

• 
  Humanity-First (@WaheedA7799) reported 51 minutes ago

  @AmazonHelp My Meesho order arrived today,& I'm so happy with their service!On the other hand, Amazon is really disappointing.They couldn't find my address,but Meesho delivered to the exact same spot without issues. It's clear which service is better! #Meesho #Amazon

• 
  𝕻𝖆𝖎𝖓𝖋𝖚𝖑𝖑𝖞 𝕭𝖊𝖒𝖚𝖘𝖊𝖉 (@bjones306) reported 52 minutes ago

  @rocinanterides Most all of my personal DVD collection is ripped to a Plex server, plus subs to Max, Netflix, Amazon, Disney+, Hulu, Shutter, and Paramount+. Certainly never at a lack for something to watch, it's just a matter of having the time to watch it is all.🤷🦝👍

• 
  Tyler Scott (@Tyler_Scott__) reported 53 minutes ago

  @TheCinesthetic Craig had the longest run. 2006-2021. Moore's was 1973-1985. Do the math. Moore did have more movies though. The Craig era was slow as **** between releases and it looks like the Amazon era is going to be even worse.

• 
  Anurag Bansal (@anurag28bansal) reported 57 minutes ago

  Now look at the actual history of fitness bands. Nike made one called FuelBand, it Flopped. Amazon launched the Halo Band in 2020, but shut it down. Under Armour tried hardware, but Shut down their entire tracker business. 3 giant companies. More money, more distribution, more reach than almost any brand on the planet. But none of them could crack this category.

• 
  Swaagata Das (@SwaagataD) reported 58 minutes ago

  @amazonIN @amazon @AmazonHelp Order #171-7016219-9629920 is marked as delivered, but I have not received the package. The delivery partner did not call me also. Please investigate this issue urgently and provide a resolution/refund. Very disappointed with this experience.

• 
  Amitoj Gautam (@amitojgautam) reported 59 minutes ago

  @AmazonHelp I do not think the Amazon Returns Center is the right solution here, because I do not need to return or replace anything. I had ordered 3 pairs of pants -- 2 gray and 1 black. However, I received only 2 pairs in total -- 1 black and 1 gray. One gray pair is missing, even though I paid for all 3. I hope the issue is clear now.

• 
  Tame Token (@tametoken) reported 59 minutes ago

  @jesus_osorior Now I understand why Jeff Bezos and Amazon shut down Amazon Games, along with New World. It's because he blind.