Amazon status: access issues and outage reports
Problems detected
Users are reporting problems related to: errors, website down and sign in.
Full Outage Map
Amazon (Amazon.com) is the world’s largest online retailer and a prominent cloud services provider. Originally a book seller but has expanded to sell a wide variety of consumer goods and digital media as well as its own electronic devices.
Problems in the last 24 hours
The graph below depicts the number of Amazon reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 21: Problems at Amazon
Amazon is having issues since 05:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Amazon users through our website.
- Errors (47%)
- Website Down (33%)
- Sign in (19%)
Live Outage Map
The most recent Amazon outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Philadelphia
|
Website Down | 1 hour ago |
 London
|
Errors | 5 hours ago |
|
Maryville
|
Sign in | 9 hours ago |
|
Nashville
|
Errors | 17 hours ago |
|
Twin Falls
|
Sign in | 17 hours ago |
 Paris
|
Website Down | 19 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Amazon Issues Reports
Latest outage, problems and issue reports in social media:
-
Dallton (@dalltonverse) reported@amazon @amazonIN @AmazonHelp Your great ECR team can't even do a followup or solve an issue. They have no capability to cancel an order and process a refund. If they can't do such basic things, then what is the purpose of their existence?
-
syed rafiuddin (@syedrafiuddin18) reportedThis shows a lack of responsibility and proper customer support. If this issue had been raised with , it would have been resolved within a day. I no longer wish to continue with this order. Please cancel it and initiate a refund immediately.i will go with Amazon @amazonIN Thanks
-
NBA Christian (@Caroberts24) reportedI was told the new NBA broadcasts were gonna save the viewing experience for the sport. Now Amazon has technical issues and bad audio every playoff game it’s hosted and NBC made such a bad graphics error that over half the viewers didn’t know the Knicks didn’t have a timeout
-
Nayak AS (@nasabyasachi) reported@AmazonHelp @amazonIN @jagograhakjago Thanks for quick response, but the issue still persists and the item still not got delevered yet!!??
-
Maharshi Kalita (@KalitaMaharshi) reported@AmazonHelp I would like to remind you that I have been waiting for the link to work for the past half an hour, at first the agents left midway before solving the issue, i have shared the screenshots of the same, now I link is now working at all, is there any other way to solve the problem?
-
Amazon Help (@AmazonHelp) reported@Ektakarena84718 Please copy that link to web browser and access it from there. You can also access the link from desktop (PC or laptop) web browser. Make sure to delete all cache, cookies, history from device. Logout and login to Amazon account and try to access the link. -Akamsha
-
DumpsterDividends (@TrashPandaETF) reported$HIMS down on Amazon GLP-1 news. Short term noise. Long term: -GLP-1 demand isn’t shrinking -Telehealth adoption is accelerating -$HIMS is already scaling distribution
-
Too Foreign for Home (@2foreign4home) reported@Zaffar_Nama s24 in offer pricing. stretch the budget a bit. Maybe S25, Even base version has got good flagship experience. May BBD and amazon sale Down side is a compact form factor that does not have huge battery life but can live with.
-
Amazon Help (@AmazonHelp) reported@Rishabhjain1311 Please copy and paste the link into a different web browser clearing cookies/cache and enabling desktop mode or try to access the link via desktop/laptop to connect with our team. Copy the link > paste the link in any browse > search the link > login to your Amazon account and once logged in, it will display 2 options, one is "continue previous chat" and other is "start a new chat". Click on start a new chat option, and it will connect to our team. Kindly connect with our team via order related account for our team to check and help you accordingly. -Fasi
-
Stan McDonald - Error Coin Book Author (@coinerrorguide) reportedI contacted Amazon and discussed the issue, and I asked if they thought the advertising was out of line. They refunded me the full amount. Gee, I guess I was correct.
-
Johnny Joystick (@JohnnyJoystick) reported@NIckNasty20Six If it was truly a manufacturing capacity issue then I would imagine they would shut all orders down on their site and not allow people like me to order in one state and ship to another. And they likely have a specific number of units set aside for Amazon fulfillment and that’s going to be a bigger deal for them than individual sales on their site. And right now the only product that seems to have crossed that threshold on Amazon is the white stick.
-
ProfitPulseX (@BullGiggles) reportedPremarket looking decent this Tuesday. Futures up across the board S&P +0.5%, Nasdaq +0.5%, Dow +0.7%. Iran peace talks in focus. 🧵 The biggest story in premarket might be Amazon dropping another major check into Anthropic. $AMZN +3% on that news. And the AI supply chain is loving it. $ALAB +8%, $CRDO +5%, $MRVL +2%. The AI infrastructure trade is very much alive. UnitedHealth just dropped earnings beat and raised outlook. $UNH +7% premarket. After everything that’s been swirling around that stock lately, this is a strong print. On the weak side: $TSCO -5% on soft comp sales. $ALK cut guidance, -1.2%. $MMM missed on organic growth, -2%. Not everyone is having a good morning. And then there’s Apple. Tim Cook is stepping down as CEO. John Ternus takes over, Cook moves to executive chairman. $AAPL flat on the news. Market seems to be taking it in stride for now, but this is a big transition to watch. Rest of big tech mostly quiet premarket. $META, $TSLA, $MSFT, $GOOG, $NVDA all posting small gains. Nothing dramatic, just riding the general risk-on tone. Eyes on Iran headlines today. That’s what could move things either way. 👀
-
Fida Chaaban (@fida) reportedInstead of a public rollout, Anthropic is limiting access to a clutch of organizations to use, allowing them to scan networks and patch problems before flaws become public knowledge. Initial group includes Microsoft, Google, Apple, Amazon Web Services, JPMorgan Chase and Nvidia.
-
CyrilXBT (@cyrilXBT) reported5 gigawatts. For context that is enough power to run 3.5 million homes. Anthropic is not building a product anymore. They are building infrastructure at a scale that most governments do not operate at. Amazon is the backbone. Claude is the intelligence running on top of it. 1 gigawatt coming online by end of 2026. The compute race is not slowing down. It is accelerating faster than anyone predicted 12 months ago. The models available to you in 2027 will make today's Claude look like a calculator. Screenshot this and come back in 18 months.
-
Real Xu (@QQreal2026) reported@michaelpatron0 amazon picked differ temu product that mapping to my ASIN at £1.16 competitive price which does not cover FBA fulfilment fee £1.54. And amazon support team refused to remove the mapping said the system did the correct. I am stressout as I am unable to lower the price to £1.16 as no way to pay amazon FBA fee. And It kept recurring featured offer issue every day even after restoration with my account manager.
-
Edward (@edfdaly2) reportedAmazon needs to be broken up, it is a monopoly. We need to break up all of these mega corporations. Citizens United is the death of our nation
-
Ankit Agarwal (@ankitag1186) reported@AmazonHelp I am escalating this here after there was no help provided on the customer support (on the link provided above). Kindly arrange call with some senior who can better understand this issue and resolve.
-
Ravi Deswal (@RaviDeswal98) reported@AmazonHelp Hi Sandrushya In this link, they mentioned that we don’t have any information about KDP and No response from your associate team, Issue was not resolved still same. I’m frustrating last 25 days. Restore my account as soon as possible.
-
Bittu Nareda (@BNareda52869) reported@AmazonHelp @AmazonHelp Hello, mujhe mera order receive hua lekin box ke andar product nahi tha — sirf empty box mila. Ye bahut disappointing experience hai. Kripya is issue ko urgently resolve karein aur refund/replacement mein help karein. Order details 407-4273856-2401963
-
Hemant (@hemantgulabani) reported@amazonIN why do Amazon Now orders keep getting cancelled in Gurugram? It’s not working since one week now.
-
Maharshi Kalita (@KalitaMaharshi) reported@amazon @amazonIN This is not helpful at all, still didn't get the issue resolved. First you send an empty package and now you don't want to send me a refund
-
Alexander F (@AlexanderF) reported@ashton_david @LeftyIsBestyy @AGRobBonta That's the issue! Amazon points out that one of THEIR competitors is offering a product at a lower price. Rather than lower the price on Amazon, they TELL the vendor to force a price floor on others. The vendor complies in order to keep their relationship with Amazon.
-
Lalit Arya (@LalitAr31536675) reported@amazon @amazonIN @AmazonHelp Your customer support team not resolve my issue & they pass my issue one to one another person, if they are not capable to resolve issue then why not to replace with other person,
-
Ajay Rai (@AjayRai16905689) reported@Ric_RTP “AI scales to bankruptcy” is bullshit logic, people said the same when Amazon was just an expensive bookstore The problem is not AI economics, its people mistaking overpriced wrappers for actual businesses.
-
Muralidhar S (@MuralidharSwami) reported@AmazonHelp Yes, there is a repeat order which I can't cancel. I clicked on the repeat order by mistake. The link for cancelation shows error 404. This has been the case for over 3 weeks. No help available on your platform
-
Jeevan (@JeevanPattanaik) reported🚨 1★ – Absolute garbage product 🚨 1★ GOBOULT Y1 v2.0: poor build, terrible sound. No proper return—asked to print label & ship at my own cost in 7 days. This is customer harassment, Avoid GOBOULT. Order ID: 405-2717086-3749102 @AmazonHelp @amazonIN #goboult #badproduct
-
Bharatiya 🇮🇳 (Modi's Family) (@NYDWDKA25) reported@AmazonHelp No resolution of this issue...
-
Amazon Help (@AmazonHelp) reported@prateek_002 Please copy that link to web browser and access it from there. You can also access the link from desktop (PC or laptop) web browser. Make sure to delete all cache, cookies, history from device. Logout and login to Amazon account and try to access the link. -Akamsha
-
🔴Charlego (@charlego) reported🔧 Practical HVAC problem-solving starts here. Discover engineering books by CHARLES NEHME available on Amazon, Google Books, and Apple Books. 🔧 #HVACSolutions #EngineeringBooks
-
World Cricket (@WorldCricket295) reported@AmazonHelp Msg from your side .... As informed earlier, I have escalated the issue to the concerned team on top priority to look into it and revert with the update. I request you to allow us 3-5 business days to work on this and I will get back to you with the best possible resolution.