Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 11
Paris, Île-de-France 3
Sanford, NC 2
Lannion, Bretagne 1
Lowell, MA 1
Wuppertal, NRW 1
Charlotte, NC 1
Louth, England 1
Honolulu, HI 1
Seattle, WA 1
Meldorf, Schleswig-Holstein 1
Chicago, IL 1
Poole, England 1
Chesapeake, VA 1
Houston, TX 1
Benton, AR 1
Cape May, NJ 1
Sayreville, NJ 1
Fuxin, Liaoning Sheng 1
Wilson, NC 1
Bodenwöhr, Bavaria 1
Falls Church, VA 1
Wernigerode, Saxony-Anhalt 1
Laplace, LA 1
Smithfield, PA 1
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • beth_fennell beth (@beth_fennell) reported

    @ArloSmartHome my app keeps saying the server is down so I can’t view any of my footage from today. Is this an issue your side or mine?

  • Canada541 Canada54 (@Canada541) reported

    @ArloSmartHome What is up with Arlo. I contacted customer support to be told there is a global issue with images showing up on today’s library. But when I tried to get more information the agent got very nervous and was reluctant to tell me more. Should I/we be concerned?

  • aligrube Alison Grube (@aligrube) reported

    @ArloSmartHome Arlo! You have the very worst customer service I’ve been trying to cancel my subscription and you have me in a runaround loop of the same questions telling me I don’t have an account with you yet you’re billing me … And you cannot connect me with a human to help stop this

  • herali4 lɐɹǝH (@herali4) reported

    @Vico__h @ArloSmartHome Following… Same issue

  • facesOfEth faces (@facesOfEth) reported

    @NoKapRich @ArloSmartHome For fun try to get a download of a video from some time to another if you subscribe to their timeline service. Spoiler: you can’t. You have to stream it then screen record. The fun part is when the video freezes and you have to reload their whole **** website to restart streaming

  • aligrube Alison Grube (@aligrube) reported

    @ArloSmartHome The customer service for this company is terrible!!!!

  • TheRealRDH Ñįhîłüś (@TheRealRDH) reported

    @ArloSmartHome you need to fix your app. I’ve tried to scan the QR code with my iPhone 14 Max Pro for 10+ mins now. Your app will not allow the camera to auto focus. I can take a crystal clear pic of it less than an inch away but your app can’t read it. I can’t pair.

  • aligrube Alison Grube (@aligrube) reported

    Hey @ArloSmartHome ! Your customer support is terrible and the fact that it’s taking me over a week to try to talk to a human and I keep getting different robots to not help me is terrible. You’re charging me monthly and telling me I don’t have a subscription that you can cancel.

  • facesOfEth faces (@facesOfEth) reported

    @NoKapRich @ArloSmartHome Yeah they’re pretty bad. And their support is nonexistent. I hear the UniFi ones are much better.

  • dwitb dwitb (@dwitb) reported

    @ArloSmartHome iOS app says I’m offline but the lights on the base say otherwise.

  • CynthiaDrewT Cynthia D (@CynthiaDrewT) reported

    @ArloSmartHome I've spent a good deal of money on your system and the lack of customer support is unacceptable. The App is not connecting to the internet. The chat" is a study in circular frustration. I tried a subscription to "escalate" to no avail. Fix the problem.

  • aligrube Alison Grube (@aligrube) reported

    @ArloSmartHome You system and customer service is terrible! I’ve been trying for almost 2 weeks to cancel my subscription with you and I can’t get in contact with a human to help and you’re even accusing me of not having a system and that I don’t have an account but yet you’ve been billing me!

  • aligrube Alison Grube (@aligrube) reported

    @ArloSmartHome There is no relaxing with you when I can’t get a person on the phone to help me with the fact you’re billing me for something I don’t use and you can’t find my account. Daily I’m getting new emails about things that you think I have done wrong so that you can’t stop billing me.

  • khennessy07 Kathleen Hennessy (@khennessy07) reported

    @ArloSmartHome so frustrated with these products and don’t recommend. Brought new camera for house that will NOT set up. Tried to contact support but cannot get live help without paying for service. So I need to give you MORE money just to use the device

  • BrazenIron Brazen Iron (@BrazenIron) reported

    @ArloSmartHome cameras are trash.

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