Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 9 |
| Paris, Île-de-France | 3 |
| Sanford, NC | 1 |
| Lannion, Bretagne | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning Sheng | 1 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Tisha Luk 📸 🍷 🌎
(@TisheyeLens) reported
from
Barrie, Ontario
@Explorographer @ArloSmartHome We have a Nest camera that goes offline constantly. We have up. Now we’re looking for a good alternative.
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Curtis Smyth
(@CSmyth2020) reported
@ArloSmartHome Your company is garbage. I get no support when things stop working and you only have chat bots that don’t help. Not recommending this company to anyone! #terriblesupport
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Craig Beebe
(@CraigBeebe) reported
@ArloSmartHome has been the second worst customer service I have seen... they are currently behind a cable company with no competitors in the area. Multiple unanswered support tickets and once you get someone on the phone they run you in circles and complete 1/3 of the agreement
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Anonmis
(@Anonmis) reported
@ArloSmartHome Hello, who can I reach out for support that can actually assist me with an issue with your cameras? I have opened multiple tickets on your website throughout the last year and support solves them simply by closing them with no response or solution
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⚾️🇺🇸Licker🇨🇴⚽️
(@Bronx161Street) reported
@ArloSmartHome cameras intermittently connect and reconnect to WiFi. Let’s hope they are connected when it is no longer a drill... my camera has been offline for 3+ Hours
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Banan Jousiph حالمة
(@BJousiph) reported
@ArloSmartHome do you have customers service. I have an issue with my Camera.
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Steven R. Baker
(@srbaker) reported
@ArloSmartHome is the worst purchase I’ve ever made. It’s complete garbage. Unfortunately I think the competitors are all worse. :(
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Klāvs
(@KlavsTaimins) reported
@ArloSmartHome Sorry, guys. Your “support” chat is dumbest one ever. It’s supposed to be “live”, says its connecting me with support, then says “We’ll answer in 2-3 days”. Didn’t even allow to finish up description of problem.
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Hector Martinez
(@guapeton4289) reported
@ArloSmartHome #problem persists. although he deleted the camera and I turn it into a recorder. in a few hours a stay of the way it shows the photo Do I need to get to an address where it can be sent and I be able to repair it or how do I solve this inconvenient @USAGovEspanol
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No More Thinking, Time To Start Drinking®️
(@nmtttsd) reported
@ArloSmartHome why do I have to reboot my base station everyday to get the cameras to detect motion? Firmware 1.16.5.7_830_a530306. Fix it please. Annoying
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Kevin Grice
(@kevingrice) reported
Bought a 3 pack of @ArloSmartHome cameras from @BestBuy @BestBuySupport One bad camera and being told we have to return all 3 even though 2 are installed. Please help! #CustomerService
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NateTheGreat
(@enhall1985) reported
@ArloSmartHome I just wanted to stop by and say, after 4 years of Arlo and multiple upgrades I realize your systems are absolute **** in all caps. So much is missed if I didn’t have multiple cams in the same area I would never have known. BE WARNED, DONT BUY THIS JUNK.
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Bradley Siegel
(@bradleysiegel) reported
@ArloSmartHome My Hub says it is online with a solid blue light, but all of my cameras say they are offline. I rebooted my modem, what next?
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Re-Anna
(@rakery81) reported
@JimmyHLin @ArloSmartHome I had the same problem Jimmy. Believe it took over a week to hear back finally. Then, when they finally do respond, they ask you to provide the same information you sent several messages ago.
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Karen Bischer
(@kbischer) reported
@ArloSmartHome Hi there - I am having trouble with all three of my Essential Spotlight Cameras. The app says they are offline, but the internet is working. I've tried all your troubleshooting options and they still don't work. I emailed last night but have not gotten a response.
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