Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 5 |
| Denver, CO | 2 |
| Berlin, Land Berlin | 2 |
| Saint Charles, IL | 1 |
| Panama City Beach, FL | 1 |
| Willoughby, OH | 1 |
| Newland, NC | 1 |
| Elk Grove, CA | 1 |
| Seedorf, BE | 1 |
| Perpignan, Occitanie | 1 |
| Williamstown, NJ | 1 |
| Suwanee, GA | 1 |
| Miami, FL | 1 |
| Tarpon Springs, FL | 1 |
| Bellville, OH | 1 |
| Katy, TX | 1 |
| Clearfield, PA | 1 |
| New City, NY | 1 |
| Littleton, CO | 1 |
| Birmingham, AL | 1 |
| Toronto, ON | 1 |
| Preußisch Oldendorf, NRW | 1 |
| Warren, MI | 1 |
| Mulhouse, ACAL | 1 |
| Hachenburg, Rheinland-Pfalz | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Giesen, Lower Saxony | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Spn
(@SpoonBTW) reported
@ArloSmartHome your doorbell is terrible, isn't connected half the time and ya'll want a monthly subscription for it to barely work??
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G$
(@gretchmoney) reported
Dear @ArloSmartHome can you please write your AI to not recognize trees blowing in the wind as motion?? Nobody needs 300 notifications because it's freaking windy. Y'all know when something is ACTUALLY there. Please fix it. You make real alerts get lost from all the spam.
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Karl Kleiderer
(@Charlottetri) reported
@ArloSmartHome is your subscription server down? I added a doorbell but it won’t activate it because it says I don’t have a subscription so tried updating it. App will not let me.
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SuniSkys78
(@SuniSkys78) reported
@ArloSmartHome @Maxillaria10 I agree, they use to have great customer service yrs ago. Not anymore, you can't reach a live person and chat is a joke. It seems their server is down again today for the last 4 hours I have no access. It's not my connection bc everything is working!
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J.P.
(@jaytheprofit) reported
@allanritchie911 @ArloSmartHome Replace the batteries They go bad
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RobXbalboa
(@Rob_balboa) reported
@ArloSmartHome you have the worst marketing setup in history, the software Charge of 9.99 per camera, is the worst idea yet, somehow we can get a 49.00 camera on amazon that has every feature INCLUDED, CVR everything . I have 10 arlo cams and have never once got to use the full software, sad
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Michael Poli
(@mpoli2ny) reported
@ArloSmartHome this company is straight ****** trash. Don’t buy anything from them. I’m sincerely speaking from experience. Don’t believe me?? Look up Arlo and see how long it takes you to get a number and then when you get that #, tell me if you ever talk to some 1. F these guys
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mia moore
(@mi4moore) reported
@ArloSmartHome I like Arlo systems, don’t get me wrong. But I have been trying to resolve this problem for 2 days. Two days.
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LUGA
(@luga2020) reported
@ArloSmartHome when are you going to fix geofencing in your ios app?. It is irritating cameras not activating automatically…
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Kathryn Gainey
(@katp25) reported
@ArloSmartHome worst customer service ever! Refuses to cancel my service. I no longer have the device and have been trying to cancel since June 28th. No one calls me back or answers me in anyway. Crooks!
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Sherri
(@SimplySherriUSA) reported
@ArloSmartHome Cannot live view anymore. Your app is broken! In order to live view I have to toggle off ‘local 2k live streaming’ under video settings. Fix this!!!
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Windex Popsicle
(@WindexPopsicle) reported
@ArloSmartHome And all I’m trying to do is checnge the network and it can’t read a stupid QR code. Fix this ****.
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Blue Dog Printing
(@bluedogprinting) reported
@ArloSmartHome I need support contact info. The info on the online support and chat bot have been unable to help. I need to contact a human.
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Claire Ferguson
(@ClaireFergus) reported
@ArloSmartHome hi, is your support server still down? I have been trying to contact support all day to follow up on my case and it says the server is down for maintenance. All day?
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Nick Regan
(@Maxillaria10) reported
@ArloSmartHome why do you have the worst customer service? As a new customer, this service is very discouraging 😞
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