Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 4 |
| Denver, CO | 2 |
| Berlin, Land Berlin | 2 |
| New York City, NY | 1 |
| Pinneberg, Schleswig-Holstein | 1 |
| Leigh, England | 1 |
| Aachen, NRW | 1 |
| Willich, NRW | 1 |
| Rieschweiler-Mühlbach, Rheinland-Pfalz | 1 |
| Saint-Denis, Réunion | 1 |
| Houston, TX | 1 |
| Los Angeles, CA | 1 |
| Beijing, Beijing Shi | 1 |
| Tourcoing, Hauts-de-France | 1 |
| Stockport, England | 1 |
| Rome, Lazio | 1 |
| Dinslaken, NRW | 1 |
| City of London, England | 1 |
| Ealing, England | 1 |
| Canberra, ACT | 1 |
| Corona, CA | 1 |
| Warrington, PA | 1 |
| Saint Charles, IL | 1 |
| Panama City Beach, FL | 1 |
| Willoughby, OH | 1 |
| Newland, NC | 1 |
| Elk Grove, CA | 1 |
| Seedorf, BE | 1 |
| Perpignan, Occitanie | 1 |
| Williamstown, NJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Corum Saxon 🇺🇸 ❤️ #45 & USA
(@dwcorum) reported
@ArloSmartHome Your customer support is below par. Answered all the questions. No remedy. Others having same problem with your automated support stating it’s resolved. And yes, I have the most current App available. Impossible to get a “live human” to help.
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DeeCee
(@DeeCee65058630) reported
@TrishODonnell19 @ArloSmartHome @ArloHelp I don't know what they tweeked but suddenly the app opened and I could sign in. Then it got stuck at one point but seems to be working fine now, thank goodness. Good luck with yours!
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WiganJulie
(@juliefallon1) reported
.@ArloSmartHome WHY IS YOUR CUSTOMER SERVICE SO BAD????
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DeeCee
(@DeeCee65058630) reported
@TrishODonnell19 @ArloSmartHome .....the old app which still works. But for now I have to use 2 phones and one only works on WiFi so okay if I'm can get into a host wi-fi but not on 4g. Not happy with their "help".
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Coco The Grey Parrot 🐦 Misses Alice & Penne🦜
(@CocoTheParrot) reported
@ArloSmartHome support is absolutely useless. Can’t login to account because ‘device limit reached’. Instructions for resolving don’t work because options mentioned don’t exist. Support ticket bounces to irrelevant web articles & will ‘autoclose’ if not answered! Useless!
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andres acevedo
(@donpatoman) reported
@ArloSmartHome my base station stopped working last week. Non of my cameras are working & i m paying a monthly subscription. Tried all troubleshooting, even a base replacement. Nothing. Please help. #arlooffline #arlocamera #arlonotworking
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Greg Steinmetz
(@gsteinm) reported
@ArloSmartHome how does a person actually talk to a human to solve a problem? Chat and going back and forth through email every 3-4 days is not a great customer experience.
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Trish O'Donnell
(@TrishODonnell19) reported
@DeeCee65058630 @ArloSmartHome Have you tried Arlo support, sending them message on here. They took ages to reply and then blaming me when clearly it’s a problem their end. They told me to log into it via desktop computer too, made no difference. @ArloHelp not great service from new app which we pay for
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Trish O'Donnell
(@TrishODonnell19) reported
@DeeCee65058630 @ArloSmartHome Oh no. They told me to reinstall app as it’s apparently my app which is problem!!! I have to keep going into library, click filter top left, device, select all, save and then recordings appear, but selection doesn’t remain. Try and see if works for you, hope it does
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Evan Peters
(@powderhoundin) reported
@ArloSmartHome I recently purchased the Arlo Pro 4 cameras which are supposed to have 6-month batteries and good to -20deg C. My cameras both stopped working at -14deg C and your chat bot told me I'm not entitled to live support? Terrible customer service.
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Tom West
(@JokerTomWest) reported
@ArloSmartHome lost my stored payment information & instead of admitting it they're sending me threatening "we're having trouble processing your payment information" messages. I swear to God I am through with this **** company. If I could get my money back I would go elsewhere.
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Evan Peters
(@powderhoundin) reported
@ask_Arlo You clearly didn’t read my message. These are brand new cameras with fully charged batteries. @ArloSmartHome claims that the cameras are good to -20 deg C and they shut down at -14 deg C. The cameras come back to life when the temperatures rise and shut back off when it’s cold.
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Steve Howe
(@StevenHowe365) reported
@ArloSmartHome Arlo’s new firmware requires you to have a subscription to view video from your cameras. No longer can you store video on local storage. This is a crime. Many have same issue as me. Do not buy Arlo
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prakash parameswaran
(@PrakashParames) reported
@ArloSmartHome @CPA_jjones All recording to local storage has stopped, for all 5 cameras, can someone please contact me to get this issue resolved. Also my pro3 floodlight no longer turns on with motion detection.
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Thomas Ferguson
(@thomasferg) reported
@dexteritee @ArloSmartHome @ring I lied. Mines backup and running. Just a wifi issue. I’m safe from all the bad guys now. Phew!
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