Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
![arlo Hero Image](https://itsdcdn.com/art/share8/en/202109042117/arlo.png)
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Sacramento, CA | 3 |
San Francisco, CA | 2 |
Anchorage, AK | 2 |
Adelaide, SA | 2 |
Paris, Île-de-France | 1 |
Kuala Lumpur, KUL | 1 |
Atlanta, GA | 1 |
Greenville, SC | 1 |
New York City, NY | 1 |
Ballerup, Region Hovedstaden | 1 |
Langenfeld, NRW | 1 |
McKinney, TX | 1 |
Harrisburg, PA | 1 |
Boston, MA | 1 |
Fleury-les-Aubrais, Centre-Val de Loire | 1 |
Roussillon, Auvergne-Rhône-Alpes | 1 |
Rome, Lazio | 1 |
Seattle, WA | 1 |
Olmstedville, NY | 1 |
Quevedo, Provincia de Los Ríos | 1 |
Charlotte, NC | 1 |
Fuenlabrada, Comunidad de Madrid | 1 |
Neu-Anspach, Hessen | 1 |
Wigan, England | 1 |
Hyderabad, TG | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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SORTED (@Sortedman) reported
@ArloSmartHome Please advise on how to grant another person access on my new wireless video doorbell. I’ve granted additional access in the invite but is still not working. Not impressed so far - stuff like this should be totally intuitive 😢
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SEDunlap (@TheDunlaps2001) reported
@mbmcrae @John_C_Velasco @ArloSmartHome Really? At the cost of forcing your customers to log in with a 6 digit verification code every 20 minutes when they want to view camera feeds on a computer? Huge, HUGE problem!
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Spectre (@TinCanAlastor) reported
@boyscout137 @Arcon_ @ArloSmartHome I literally reach out on the 1st or the 2nd, and it is days to get a response from the team that they have started working on it. Then days to receive the receipt. There is no self-help option. No e-mailed receipt. Nothing.
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Jason Ryan (@Jasonryan12) reported
@ArloSmartHome has sadly provided terrible customer service. We’ve tried to resolve purchasing some cameras with multiple cases opened and nothing has been resolved. They have yet to call back or email and it’s been over a week. They advertise promotions that aren’t available.
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gallorody (@gallorody) reported
Hey @ArloSmartHome why does your system always crash? We reset it, update it, make sure everything is charged and working and when we want to check in on our home while we’re away the damn system isn’t working. Why???
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James Sadler (@freshtonic) reported
Never buy @ArloSmartHome gear if you want a home security camera setup that actually works. 1. Only one family member can use the iPhone/Android app or web interface at a time - everyone else is automatically signed out when someone else signs in. *slow clap*
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Spectre (@TinCanAlastor) reported
@boyscout137 @Arcon_ @ArloSmartHome Lastly, and possibly the most maddening part – To get support, you must log in to access the e-mail ticket system. If that is down, there is no way to get assistance. The chat is unmanned and redirects you to the broken login for support.
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Sleeping Dahlia (@Sleeping_Dahlia) reported
Why is it every time I update my @ArloSmartHome app lately it just completely stops functioning? 🙄 Either the mic doesn’t work, or I have repeated login issues, or I just can’t access the feed at all. It’s always something, lately. It’s become completely useless.
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David Clegg 🇳🇿 🤘😆🤘 (@delphijunkie) reported
I give up. Time to contact @ArloSmartHome support to get them to help me connect my video doorbell to my smart hub. Despite their FAQ docs telling me my hardware and firmware versions support this, their software (iOS or Android) just doesn’t give me the option to do this.
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Craig (@CraigNYC2) reported
Thank you @ArloSmartHome for offering zero help and compassion because my “BABY CAMERA” stopped working but is out of warranty by 3 weeks!!! Embarrassing customer service. #Arlo #Netgear @NETGEAR
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Tom James (@TheRealTomJames) reported
So @ArloSmartHome talked me into trying their Pro 3 camera system again, and after a couple of months I have the same problem as with the last system. The base station randomly goes offline and my cameras are useless. Seriously disappointed!! May return to Costco!
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Daniel Kincer (@Kincer5) reported
@ArloSmartHome 1 year warranty ran out less than a week ago. Should have told me they were not going to do anything once I provided my proof of purchase. Terrible customer service. Thanks for nothing @ArloSmartHome
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Scottie Steph (@scottstephan) reported
@ArloSmartHome - I spent over 3 weeks trying to get your customer support people to replace your broken doorbell. I even called an actual electrician to have him confirm the issue. Then you just closed the case. Please reach out to me, this is infuriating
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Declan (@walshi01) reported
@ArloSmartHome so I have a base station that will not update, comes online then cannot add cameras because it says the base station is offline. But it’s NOT. What now?
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Justin Purnell (@jpurnell) reported
@nadabakos @ArloSmartHome Roubling down on the baby monitor, but only because it’s HomeKit secure, beyond that Arlo build quality seems a bit suspect