Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:

Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Paris, Île-de-France | 18 |
Longmont, CO | 10 |
Berlin, Land Berlin | 6 |
Hamburg, HH | 5 |
Melbourne, VIC | 5 |
Frankfurt am Main, Hessen | 4 |
Leipzig, Saxony | 3 |
Brisbane, QLD | 3 |
Nürnberg, Bavaria | 3 |
Zürich, ZH | 2 |
Lübeck, Schleswig-Holstein | 2 |
Atlanta, GA | 2 |
Denver, CO | 2 |
Sydney, NSW | 2 |
Rome, Lazio | 2 |
Amiens, Hauts-de-France | 2 |
Pegnitz, Bavaria | 2 |
London, England | 2 |
Swindon, England | 2 |
Perth, WA | 1 |
Oshawa, ON | 1 |
Rennes, Bretagne | 1 |
Bad Soden am Taunus, Hessen | 1 |
Malmö, Skåne län | 1 |
Martigny-Ville, VS | 1 |
Aurora, IL | 1 |
Blois, Centre-Val de Loire | 1 |
Chelles, Île-de-France | 1 |
Crawley, England | 1 |
Saulx-Marchais, Île-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Gibberish-ish (@gibberishness5) reported
@ArloSmartHome @Forbes @ArloSmartHome has so many issues, if anyone is considering make sure you go to their community site and to r/arlo before buying in. Lots of stuff requires a sub and the cameras lose connections constantly. Very poor security.
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Steven R. Baker (@srbaker) reported
@ArloSmartHome is the worst purchase I’ve ever made. It’s complete garbage. Unfortunately I think the competitors are all worse. :(
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Sᴄᴏᴛᴛ Fᴀᴅʏɴɪᴄʜ ❄️ (@ScottFadynich) reported from Catalina Foothills, Arizona
@ArloSmartHome I am having trouble reconnecting my Wired doorbell. How do I reset and add back to the app? Very frustrating
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Jack Pate (@arkansas) reported
@ArloSmartHome Arlo base station switches to the same wifi channel of adjacent router no matter what. This is idiotic and fundamentally broken. Please fix.
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Anonmis (@Anonmis) reported
@ArloSmartHome Hello, who can I reach out for support that can actually assist me with an issue with your cameras? I have opened multiple tickets on your website throughout the last year and support solves them simply by closing them with no response or solution
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Tisha Luk 📸 🍷 🌎 (@TisheyeLens) reported from Barrie, Ontario
@Explorographer @ArloSmartHome We have a Nest camera that goes offline constantly. We have up. Now we’re looking for a good alternative.
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Robert (@ngryOtter) reported
FYI, if you buy @ArloSmartHome and try to setup a payment for their service while still on trial subscription they will take your money and not provide a refund. Terrible service.
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Re-Anna (@rakery81) reported
@JimmyHLin @ArloSmartHome I had the same problem Jimmy. Believe it took over a week to hear back finally. Then, when they finally do respond, they ask you to provide the same information you sent several messages ago.
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Re-Anna (@rakery81) reported
@punchpunch @ArloSmartHome Here to say I've had the same problem. Looks like there are a lot of people not happy with their so called support
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NateTheGreat (@enhall1985) reported
@ArloSmartHome I just wanted to stop by and say, after 4 years of Arlo and multiple upgrades I realize your systems are absolute **** in all caps. So much is missed if I didn’t have multiple cams in the same area I would never have known. BE WARNED, DONT BUY THIS JUNK.
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Silvaseeker (@silvaseeker) reported
@ArloSmartHome I just called for support for my Arlo 2 camera. I could not understand the accent the tech had, plus he talked too fast. Asked to be transferred to someone else & he would not. 1st time caller, new user, bad impression of Arlo.
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Klāvs (@KlavsTaimins) reported
@ArloSmartHome Sorry, guys. Your “support” chat is dumbest one ever. It’s supposed to be “live”, says its connecting me with support, then says “We’ll answer in 2-3 days”. Didn’t even allow to finish up description of problem.
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Dr Jenkem (MD/PHD) (Trans-Jewish POC) (@drjenkem) reported
@ArloSmartHome is the arlo server down?
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Karen Bischer (@kbischer) reported
@ArloSmartHome Hi there - I am having trouble with all three of my Essential Spotlight Cameras. The app says they are offline, but the internet is working. I've tried all your troubleshooting options and they still don't work. I emailed last night but have not gotten a response.
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Silvaseeker (@silvaseeker) reported
@ArloSmartHome Things get lost in translation when talking to Arlo support for cameras. I asked to speak to someone else, the tech person refused. Could not understand his accent & he talked too fast. Bad first impression of Arlo.