Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 9 |
| Perkasie, PA | 1 |
| New York City, NY | 1 |
| Salzgitter, Lower Saxony | 1 |
| Fort Wayne, IN | 1 |
| London, England | 1 |
| Salinas, CA | 1 |
| Smyrna, TN | 1 |
| Denver, CO | 1 |
| Sanford, NC | 3 |
| Schnecksville, PA | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Lannion, Brittany | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Paris, Île-de-France | 3 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Shiba Inu Token (@ShibaInuCoin13) reported@ArloSmartHome 8 weeks later still no fix, still no call back from customer service. You should just offer us all refunds if you know your product will never work as advertised. SO pissed I spent so much on this system. I was a stock holder, but this made me bail.
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Michael Carbon (@carbonowski) reported@ArloSmartHome hi there for some reason recently my wife and I can no longer be logged in at the same time. Can you help please?
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vivi (@vivianjens) reported@ArloSmartHome put in fresh recharged batteries…I’ll let you know when they go offline. Won’t be long..🥴
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Badger Eye (@BadgerEye) reported@ArloSmartHome How do I get help from you guys? I can't find a way to contact customer support. My arlo quit on me.
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Briek (@bweeek) reportedlmao @ArloSmartHome your service is trash
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Varun (@mxms533) reported@ArloSmartHome you have been charging me $10 a month for over a year, even though I don't have any Arlo products/subscriptions. I am told that I'm not allowed to talk to an agent. Previous cases to resolve this have failed (42300315,41812070,42299335). Help.
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Corndogger16 (@corndogger16) reported@ArloSmartHome your product is trash. Your costumer service is the worst I’ve ever dealt with. How you’re still in business is baffling! After an hour of absolute frustration, you still didnt help. If this company bankrupts, it will all fall on this **** infrastructure. Get bendt
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JF (@ajkwestcoast) reported@ArloSmartHome my new camera is not working. Support sent out the wrong replacement. Now they are not fixing the issue. Help!
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Chris Higham (@rl_chris_higham) reported@WHG17 @ArloSmartHome @omlet here - gerbils never even made an attempt... our black ninja hamster has trouble written all over him
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Line 🤍🖤 (@MiHawkeye) reported from Northview, Michigan@ArloSmartHome I’ve had Arlo for years.. have upgraded models twice. Recordings just randomly stopped working yesterday.. Internet connection great, all armed, all three cameras don’t work… and say online. I can only talk to a virtual bot? Terrible customer service.
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Eric Garcia (@EG206) reported@ArloSmartHome broken doorbell camera after 6 months and need help. Chat option is BRUTAL and phone number disconnects. Need to talk to someone - HELP!
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Mark McEwen (@s0naut) reported@ArloSmartHome fix your app, my cameras keep going off on "Motion detected" when theres no motion and its unassigned from my settings anyways so I should only get "person/animal detected"
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phinlib (@phinlib) reported@ArloSmartHome Day 5 my Arlo Security system down, no phone support anymore only Chat, case opened last Thursday no response in promised 24-48 hours, today they opened another case referencing first case...support is a joke #arlo #arlosmarthome
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Chris von Krogh (@cjvk) reported@ArloSmartHome Our experience is when the internet goes out, the battery drains very quickly. Is this a known issue, and is there any way of mitigating?
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Catherine 🌻 (@xcatherineex) reported@ArloSmartHome Arlo has the WORST customer service I have ever received. I have been in communication with them for 2 months and have yet to get the problem solved. I never talk with the same person and have to re-explain….
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