Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 4
Wilson, NC 1
Bodenwöhr, Bavaria 1
Falls Church, VA 1
Wernigerode, Saxony-Anhalt 1
Laplace, LA 1
Smithfield, PA 1
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1
Osterrönfeld, Schleswig-Holstein 1
Berlin, Land Berlin 1
Cumbernauld, Scotland 1
Olten, SO 1
Rennes, Bretagne 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • dmarov Damo63 (@dmarov) reported

    @ArloSmartHome the new app update 4.0.2 has issues with local footage recording and access. Please fix.

  • gsteinm Greg Steinmetz (@gsteinm) reported

    @ArloSmartHome how does a person actually talk to a human to solve a problem? Chat and going back and forth through email every 3-4 days is not a great customer experience.

  • bbilkhu Baljeet Bilkhu (@bbilkhu) reported

    @ArloSmartHome security system still down after two days due to a firmware update. Lots of people affected by this. When will this be resolved?

  • powderhoundin Evan Peters (@powderhoundin) reported

    @ask_Arlo You clearly didn’t read my message. These are brand new cameras with fully charged batteries. @ArloSmartHome claims that the cameras are good to -20 deg C and they shut down at -14 deg C. The cameras come back to life when the temperatures rise and shut back off when it’s cold.

  • mpoli2ny mpoli2ny (@mpoli2ny) reported

    @ArloSmartHome Product’s trash. I’ve been trying to reconnect my cameras for a week now. Try looking up their phone number and calling customer service. It’s a false sense of security, the cameras, intermittently disconnect. What good is that gonna do you when you’re not home and it happens?

  • StevenHowe365 Steve Howe (@StevenHowe365) reported

    @ArloSmartHome Arlo’s new firmware requires you to have a subscription to view video from your cameras. No longer can you store video on local storage. This is a crime. Many have same issue as me. Do not buy Arlo

  • nllwdE Lobo Hombre En Paris 〄 (@nllwdE) reported

    Maaan **** @ArloSmartHome 500$ scam cameras and they charge a subscription service to “cloud” your footage you need to buy a memory card on top of that just to keep the recordings local 🙃 and that barley functions. Do not buy.

  • DeeCee65058630 DeeCee (@DeeCee65058630) reported

    @TrishODonnell19 @ArloSmartHome @ArloHelp I've just had a response. They are passing on my problem to the relevant team. Let's hope it gets sorted soon.

  • thomasferg Thomas Ferguson (@thomasferg) reported

    @dexteritee @ArloSmartHome @ring I lied. Mines backup and running. Just a wifi issue. I’m safe from all the bad guys now. Phew!

  • donpatoman andres acevedo (@donpatoman) reported

    @ArloSmartHome my base station stopped working last week. Non of my cameras are working & i m paying a monthly subscription. Tried all troubleshooting, even a base replacement. Nothing. Please help. #arlooffline #arlocamera #arlonotworking

  • juliefallon1 WiganJulie (@juliefallon1) reported

    .@ArloSmartHome WHY IS YOUR CUSTOMER SERVICE SO BAD????

  • Finchwizard Finchwizard (@Finchwizard) reported

    @ArloSmartHome so not only us who bought some of the original Arlos put up with bugs and just bad performance are now getting EOL and no 7 day storage or anything any more. You guys are giant pricks. Everyone should avoid #Arlo and go with #eufy or someone else.

  • PrakashParames prakash parameswaran (@PrakashParames) reported

    @ArloSmartHome @CPA_jjones All recording to local storage has stopped, for all 5 cameras, can someone please contact me to get this issue resolved. Also my pro3 floodlight no longer turns on with motion detection.

  • Paul_Reviews Paul Moore (@Paul_Reviews) reported

    @lc_kearney @colinsmall @ArloSmartHome I'm yet to find one guys. Tried several brands so far, all of which claim offline storage and all are complete lies. I'm still working on it though; I need a replacement too.

  • Dinnerplate28 Martin Rocha (@Dinnerplate28) reported

    @ArloSmartHome This happen to me, my neighbor caught it on his Arlo camera. My door was unlocked and they took some items, it’s the worst.

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