Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 5
Denver, CO 2
Berlin, Land Berlin 2
Panama City Beach, FL 1
Willoughby, OH 1
Newland, NC 1
Elk Grove, CA 1
Seedorf, BE 1
Perpignan, Occitanie 1
Williamstown, NJ 1
Suwanee, GA 1
Miami, FL 1
Tarpon Springs, FL 1
Bellville, OH 1
Katy, TX 1
Clearfield, PA 1
New City, NY 1
Littleton, CO 1
Birmingham, AL 1
Toronto, ON 1
Preußisch Oldendorf, NRW 1
Warren, MI 1
Mulhouse, ACAL 1
Hachenburg, Rheinland-Pfalz 1
Marseille, Provence-Alpes-Côte d'Azur 1
Giesen, Lower Saxony 1
Magstadt, Baden-Württemberg Region 1
Adelaide, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • TheRealTomJames Tom James (@TheRealTomJames) reported

    So @ArloSmartHome talked me into trying their Pro 3 camera system again, and after a couple of months I have the same problem as with the last system. The base station randomly goes offline and my cameras are useless. Seriously disappointed!! May return to Costco!

  • davidchow 🄳🄰🅅🄸🄳 🄲🄷🄾🅆 (@davidchow) reported

    @ArloSmartHome Feel free to send me a wirefree video doorbell then to replace the audio doorbell that no longer relays direct mobile calling thanks to some mysterious update. Many of us waiting for a month now from support for a fix.

  • handsomejohnh John Harper (@handsomejohnh) reported

    @niall_mccabe11 @ArloSmartHome I have the exact same issue.

  • Storm87139704 Storm 💭 (@Storm87139704) reported

    @ArloSmartHome I want a wireless replacement for my wired doorbell. No idea who designed this setup, but WTF?! Just to change the network, open it, insert metal between 2 LIVE terminals. Can't get the QR code to scan after 20 min. TO CHANGE THE NETWORK!! What?!

  • MNvksfn James MN VKS FN (@MNvksfn) reported

    Hey @ArloSmartHome SO EVERYTIME I LOG INTO VIEW MY CAMERAS I HAVE TO PUT IN THE STUPID 6 DIGIT CODE? This is stupid, I have a password and change it often, I shouldn't have to login and do this every time. I love your products but you can have them back and I will go another way.

  • Vossi011984 Henrik Voss (@Vossi011984) reported

    @ArloSmartHome May I have serious question, please? Why doesn’t my Arlo system sends an email/notification, in case a camera fails to connect? The camera seems to be offline, but I haven’t got any message from the system. Thanks for your support!

  • gallorody gallorody (@gallorody) reported

    Hey @ArloSmartHome why does your system always crash? We reset it, update it, make sure everything is charged and working and when we want to check in on our home while we’re away the damn system isn’t working. Why???

  • GDH_27 Gregory Hartley (@GDH_27) reported

    @niall_mccabe11 @ArloSmartHome Put it on the tree. Pointing at the house. Problem solved.

  • Skuli1000 s kulinski (@Skuli1000) reported

    @ArloSmartHome after less than a year my cameras stop stop syncing and support is no help even after they acknowledge there is a product problem

  • Sleeping_Dahlia Sleeping Dahlia (@Sleeping_Dahlia) reported

    Why is it every time I update my @ArloSmartHome app lately it just completely stops functioning? 🙄 Either the mic doesn’t work, or I have repeated login issues, or I just can’t access the feed at all. It’s always something, lately. It’s become completely useless.

  • delphijunkie David Clegg 🇳🇿 🤘😆🤘 (@delphijunkie) reported

    I give up. Time to contact @ArloSmartHome support to get them to help me connect my video doorbell to my smart hub. Despite their FAQ docs telling me my hardware and firmware versions support this, their software (iOS or Android) just doesn’t give me the option to do this.

  • kevingrice Kevin Grice (@kevingrice) reported

    Bought a 3 pack of @ArloSmartHome cameras from @BestBuy @BestBuySupport One bad camera and being told we have to return all 3 even though 2 are installed. Please help! #CustomerService

  • walshi01 Declan (@walshi01) reported

    @ArloSmartHome so I have a base station that will not update, comes online then cannot add cameras because it says the base station is offline. But it’s NOT. What now?

  • jpurnell Justin Purnell (@jpurnell) reported

    @nadabakos @ArloSmartHome Roubling down on the baby monitor, but only because it’s HomeKit secure, beyond that Arlo build quality seems a bit suspect

  • askkevindotcom Calvin (@askkevindotcom) reported

    @Skuli1000 @ArloSmartHome I see that same thing and it's disappointed and a waste of time each time I try and use my system. The company is trash.

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