Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 3 |
| Denver, CO | 2 |
| Berlin, Land Berlin | 2 |
| New York City, NY | 1 |
| Pinneberg, Schleswig-Holstein | 1 |
| Leigh, England | 1 |
| Aachen, NRW | 1 |
| Willich, NRW | 1 |
| Rieschweiler-Mühlbach, Rheinland-Pfalz | 1 |
| Saint-Denis, Réunion | 1 |
| Houston, TX | 1 |
| Los Angeles, CA | 1 |
| Beijing, Beijing Shi | 1 |
| Tourcoing, Hauts-de-France | 1 |
| Stockport, England | 1 |
| Rome, Lazio | 1 |
| Dinslaken, NRW | 1 |
| City of London, England | 1 |
| Ealing, England | 1 |
| Canberra, ACT | 1 |
| Corona, CA | 1 |
| Warrington, PA | 1 |
| Saint Charles, IL | 1 |
| Panama City Beach, FL | 1 |
| Willoughby, OH | 1 |
| Newland, NC | 1 |
| Elk Grove, CA | 1 |
| Seedorf, BE | 1 |
| Perpignan, Occitanie | 1 |
| Williamstown, NJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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O-POSITIVE
(@RealArticulated) reported
@ArloSmartHome Pro 2 camera fail after 6 months/. No replacement battery orderable on your site. Looks like you are sunsetting to price gouge. Worst of all - Support is a useless BOT - no phone number. Arlo will go to recycling. People are not stupid.
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Eliks
(@Eliks) reported
@ArloSmartHome Fantastic quality, only when they work!!! But it is ok, just to drop connection, go offline any time without any reason. Stop charging, just because ... I DONT EVEN ******* KNOW WHY????
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Margee Krebs
(@margeekrebs) reported
@ArloSmartHome Customer Service is terrible! Doorbell 1 month old, needs replacing. 5 calls, multiple photos uploaded. Was sent only part of what’s needed. @wirecutter might need to rethink this recommendation!
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Margee Krebs
(@margeekrebs) reported
@ArloSmartHome It’s now 1/18. I have been trying to get my malfunctioning doorbell replaced since 1/7. @wirecutter - Please rethink your recommendation! This is a nightmare!
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Stew
(@stewhang) reported
Normally don't do this, but my interaction with @ArloSmartHome customer service has been "challenging". Their awful service, is matched by their poor functioning Doorbell. Should have gone with @ring #DontBuyArlo
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Jo Garcia
(@JoGarci97938064) reported
@ArloSmartHome Message me! Reply so I can fix my problem.
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NFTzzle
(@NFTzzles) reported
@ArloSmartHome the Arlo nest is the worst product I have ever came across. Unreliable and absolutely garbage
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Sammy Springfield
(@TwoScamSam) reported
@ArloSmartHome worst company ever! I’ve never encountered this much lack of support from a company
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Kel Varnsen
(@kel_varn) reported
@ArloSmartHome I need to delete my Arlo account, but I am not a paid subscriber, so I can’t contact support. How are you going to fix this problem?
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Do The Right Thing
(@NotAppropriate2) reported
@ArloSmartHome Arlo Go 2 is not ready for prime time. The battery drains super fast. The only charging option - magnetic charging cable - is super SLOW. And it looks as if you don't even sell replacement batteries yet?
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Ira Hilt
(@irahilt2) reported
@ArloSmartHome This is getting to be the worst devices. Cameras are good. They sent a notification of a vehicle and person on the porch, yet, it took 8 minutes of attempts to get to see wtf was going on at my home. Logging in shouldn't require 10 minutes
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oojellah
(@stefanudziela) reported
@ArloSmartHome I need help with determining if the cameras I bought can work with my mobile hotspot (which gets 5G speeds). I don't/can't subscribe until I determine if this is possible. But your chatbot won't let me talk to someone. Community + Support pages are not helpful
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Faith
(@GestionV) reported
@ArloSmartHome Arlo….. worst customer service I experienced. More a toy than a tool! Arlo doesn’t function if temperatures are too low… we don’t all live in California and this should not be sold North . Bought them, we have to live with them until feed up & throw them in the garbage 🤬
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Mikayla Mason
(@MikaylaMason21) reported
I dont recommend the @ArloSmartHome for the long haul. My cameras won't connect now to the base station and I've tried every troubleshoot article I've been given. I'm not "entitled" to a live agent. So all of this money down the drain. stay away
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Marianne Duarte
(@MarianneDuarte) reported
@ConsumerReports After a week of talks @ArloSmartHome has no idea how to fix the problem. I'm telling you... don't trust @ArloSupportUS
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