Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 6 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Alison Grube
(@aligrube) reported
@ArloSmartHome You system and customer service is terrible! I’ve been trying for almost 2 weeks to cancel my subscription with you and I can’t get in contact with a human to help and you’re even accusing me of not having a system and that I don’t have an account but yet you’ve been billing me!
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beth
(@beth_fennell) reported
@ArloSmartHome my app keeps saying the server is down so I can’t view any of my footage from today. Is this an issue your side or mine?
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Robinredbrest
(@Robinredbrest2) reported
@ArloSmartHome is everyone's app saying it can not retrieve any footage. My app has been down for 24 hours now?
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julianna
(@julbeelee) reported
Worst customer experience with @ArloSmartHome - completely defective product and they won’t even let me talk to customer service unless I pay them more money for a subscription for what has been a defective product
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Kathleen Hennessy
(@khennessy07) reported
@ArloSmartHome so frustrated with these products and don’t recommend. Brought new camera for house that will NOT set up. Tried to contact support but cannot get live help without paying for service. So I need to give you MORE money just to use the device
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Canada54
(@Canada541) reported
@ArloSmartHome What is up with Arlo. I contacted customer support to be told there is a global issue with images showing up on today’s library. But when I tried to get more information the agent got very nervous and was reluctant to tell me more. Should I/we be concerned?
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✖️Tony Berg and 1635 others
(@BergTonyXbox) reported
@ArloSmartHome so disappointed with you guys. Both my cameras won’t connect. Yes they are a little older but just because I don’t pay a monthly subscription you guys refuse to help me with my product. Shame on you. Time to switch to a different company.
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Bre
(@bbreezyfbaby) reported
@ArloSmartHome is a terrible company. My camera is useless lol do not buy from them.
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GrouchyMac
(@grouchymacfly) reported
When did @ArloSmartHome become such crap! Piece of crap! Not worth the HomeKit support. Awful live streaming. Adding a doorbell… oh just scan de QR… guess what camera lens being used the wrong one can’t get close enough or it’s too far. Piece of ****.
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faces
(@facesOfEth) reported
@NoKapRich @ArloSmartHome For fun try to get a download of a video from some time to another if you subscribe to their timeline service. Spoiler: you can’t. You have to stream it then screen record. The fun part is when the video freezes and you have to reload their whole **** website to restart streaming
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Alison Grube
(@aligrube) reported
Do not use Arlo security camera system! Arlo is still unable to cancel or suspend my services and stop billing me as asked and almost 2 weeks later still won’t connect me with a human to help!@ArloSmartHome every day you are making this harder on me.
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Christina Damiano
(@_MrsDamiano) reported
Literally came back to Twitter just to let everyone know what trash @ArloSmartHome is. Useless.
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Alison Grube
(@aligrube) reported
@ArloSmartHome There is no relaxing with you when I can’t get a person on the phone to help me with the fact you’re billing me for something I don’t use and you can’t find my account. Daily I’m getting new emails about things that you think I have done wrong so that you can’t stop billing me.
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Christina Damiano
(@_MrsDamiano) reported
@ArloSmartHome I wouldn’t use your equipment if I got it for free. Straight trash.
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lɐɹǝH
(@herali4) reported
@Vico__h @ArloSmartHome Following… Same issue