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Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New York City, NY 1
Salzgitter, Lower Saxony 1
Fort Wayne, IN 1
London, England 1
Salinas, CA 1
Smyrna, TN 1
Denver, CO 1
Sanford, NC 3
Schnecksville, PA 1
Phoenix, AZ 1
Franklin, TN 1
Longmont, CO 11
Lannion, Brittany 1
Lowell, MA 1
Wuppertal, NRW 1
Charlotte, NC 1
Louth, England 1
Honolulu, HI 1
Seattle, WA 1
Meldorf, Schleswig-Holstein 1
Chicago, IL 1
Poole, England 1
Paris, Île-de-France 3
Chesapeake, VA 1
Houston, TX 1
Benton, AR 1
Cape May, NJ 1
Sayreville, NJ 1
Fuxin, Liaoning 1
Wilson, NC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • Tweedledope
    (((Tweedledope))) (@Tweedledope) reported

    @ArloSmartHome Never buying an Arlo product again. Cheap plastic that breaks. They have no customer service number to call and their online help is just troubleshooting and redirects to buy parts I don't need. Never again. Terrible service and zero support.

  • grantpallant
    Grant Pallant (@grantpallant) reported from Adelaide, South Australia

    @ArloSmartHome camera **** can’t talk to someone now can’t subscribe piece of ****

  • s0naut
    Mark McEwen (@s0naut) reported

    @ArloSmartHome fix your app, my cameras keep going off on "Motion detected" when theres no motion and its unassigned from my settings anyways so I should only get "person/animal detected"

  • ProPristine
    Pristine Pro Commercial Cleaning (@ProPristine) reported

    @ArloSmartHome My camera suddenly stopped working. I called ARLO for help only to be told that I have to pay $100 to fix it. When I asked where it said that, the agent disconnected, and now my Arlo account says that I cant call Arlo, but I can use a chat bot. What's up with that?

  • Buzzbeater
    Amar Reddy (@Buzzbeater) reported

    @ArloSmartHome Arlo support sucks badly. I forgot my password and they don't send me an email link to reset. I am a subscriber to their plan, but the online chat robot keeps asking me to subscribe to chat with a live agent. Can somebody from Arlo help me with resetting my password?

  • cjvk
    Chris von Krogh (@cjvk) reported

    @ArloSmartHome Our experience is when the internet goes out, the battery drains very quickly. Is this a known issue, and is there any way of mitigating?

  • BadgerEye
    Badger Eye (@BadgerEye) reported

    @ArloSmartHome How do I get help from you guys? I can't find a way to contact customer support. My arlo quit on me.

  • frizzlefry2
    Steven B \m/ \m/ (@frizzlefry2) reported

    @ArloSmartHome Support was not helpful. Trying to blame a battery issue when the batteries have run only three days. Awful, just awful

  • thevjoiners
    jo church 😷 (@thevjoiners) reported

    Hey @ArloSmartHome. It’s nearly 5 weeks now and the only person from your company that’s ever responded is Kamil in tech support. Obviously he can’t help me coz I have no actual tech to support as it was never delivered. Please give me my money back!

  • dan_bevington
    Dan Bevington (@dan_bevington) reported

    @ArloSmartHome Hello! Could someone have a quick look at your UK website please? I'm getting a "Fatal Wordpress Error" when I try to view the Pro 3 product page. Thanks 👍

  • carbonowski
    Michael Carbon (@carbonowski) reported

    @ArloSmartHome hi there for some reason recently my wife and I can no longer be logged in at the same time. Can you help please?

  • frizzlefry2
    Steven B \m/ \m/ (@frizzlefry2) reported

    @ArloSmartHome hey Arlo. I bought 3 cameras for home security before we traveled. They lasted two days before all 3 went offline and now it seems I have no way to remotely get them back online. Awful

  • xcatherineex
    Catherine 🌻 (@xcatherineex) reported

    @ArloSmartHome all arlo can tell me is try troubleshooting the cameras. Which I have 10 times… 0/10 would recommend them solely on their customer service. Worst experience. Don’t expect to get your problem fixed.

  • hummelmose
    Hummelmose (@hummelmose) reported

    I just want to congratulate @ArloSmartHome for having the worst customer service in the world. That's really something. #badservice

  • phinlib
    phinlib (@phinlib) reported

    @ArloSmartHome Day 5 my Arlo Security system down, no phone support anymore only Chat, case opened last Thursday no response in promised 24-48 hours, today they opened another case referencing first case...support is a joke #arlo #arlosmarthome

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