Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 4 |
| Miami, FL | 2 |
| Denver, CO | 2 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Winter Haven, FL | 1 |
| Port Huron, MI | 1 |
| New York City, NY | 1 |
| Pinneberg, Schleswig-Holstein | 1 |
| Leigh, England | 1 |
| Aachen, NRW | 1 |
| Willich, NRW | 1 |
| Rieschweiler-Mühlbach, Rheinland-Pfalz | 1 |
| Saint-Denis, Réunion | 1 |
| Houston, TX | 1 |
| Los Angeles, CA | 1 |
| Beijing, Beijing Shi | 1 |
| Tourcoing, Hauts-de-France | 1 |
| Stockport, England | 1 |
| Rome, Lazio | 1 |
| Dinslaken, NRW | 1 |
| City of London, England | 1 |
| Ealing, England | 1 |
| Canberra, ACT | 1 |
| Corona, CA | 1 |
| Warrington, PA | 1 |
| Saint Charles, IL | 1 |
| Panama City Beach, FL | 1 |
| Willoughby, OH | 1 |
| Newland, NC | 1 |
| Elk Grove, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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K&M
(@KM64780550) reported
@ArloSmartHome do not buy Arlo. I have pro3. You have to pay 4 a subscription to view videos. U can use thumb drive but U have to download video, there’s no visible thumbnail and it’s not an instant download. DONT BUY. This is UR warning. They need to fix this
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sara
(@sm_stkt) reported
The alert video is not saved, my country was not added to the system, I bought the camera in December 2020 and so far my country has not activated, why was I not informed of this big problem before buying @ArloSmartHome #Arlo
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K&M
(@KM64780550) reported
@ArloSmartHome Do nothing buy. Their high end cameras have to have a paid subscription. Their direct storage is a joke and you can’t access it away from ur home. DONT BUY until they fix this crap.
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tjrat25
(@TimRadtke7) reported
@ArloSmartHome worst system. I cannot change alert tones on a new iPhone 12. Burns through batteries. Run from this system
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Andy Creach
(@acreach) reported
@ArloSmartHome nice work. On hold for support and support disconnects...I dial back in and “I’m sorry, support is closed for today”. Terrible support
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Travis
(@BACONoSANDWICH) reported
@ArloSmartHome I just had the worst customer service experience of my life by calling Arlo’s tech support. Please do yourself a favor and buy any other brand!
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Jeff Wallace
(@JeffWallaceWY) reported
@ArloSmartHome @CEOAction Good for you. Now fix your buggy app and get your company profitable.
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Jeff Glickman
(@Jeffishish) reported
I submitted a support request to @ArloSmartHome on the 13th and haven't gotten any response yet. It's been three days 🙁. That's not very confidence inspiring for a system that's supposed to help protect my home.
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Zacaree Everhart
(@EverhartZacaree) reported
@ArloSmartHome is there a known issue with your website? Attempting to log in and as soon as I do, it logs me back out and then asks me to re-verify, but still doesn’t let me in.
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K&M
(@KM64780550) reported
@ArloSmartHome @HomeDepot Fix your direct storage problem. It’s horrible. I shouldn’t have to pay for a subscription. You tricked me and failed to identify that Pro models will not get 7-day streaming free. That info is hidden. I’m extremely upset with your business practices. DO NOT buy until they fix
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Ash
(@upgradeyuh) reported
@ArloSmartHome I opened a case and was given instructions to go through which did not resolve. Upon updating the case several times no one has responded back again. I’m still under warranty but can’t get any help
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Richard Beck
(@RichardABeck) reported
@ArloSmartHome what's up with the broken @amazon echo skill? Those @ring cameras are looking pretty good these days. Just say'n.
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Nan Brewer
(@BrewerETC) reported
@ArloSmartHome You have an outage in your 2 factor authentication system. Please address this immediately - we are unable to login from a laptop! NO text is sent with the code. Ongoing issue for hours.
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Moe Baghai
(@MoeBaghai) reported
@ArloSmartHome recently I have been getting double notifications for every alert. On Android and Apple phones. I've reinstalled the app & no change. Help? Thanks!
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Jurre van Herwijnen
(@Jur2e) reported
@ArloSmartHome These forced popups, are the reason I've started using even network wide software/hardware anti-tracking, phoning home and ad blocker tools. It's been a **** tier experience can't wait to throw your **** in the recycling for a company that isn't like this.
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