Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Check Current Status
Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 8 |
| Toronto, ON | 3 |
| Frankfurt am Main, Hessen | 2 |
| Hamburg, HH | 2 |
| Schwarzenbek, Schleswig-Holstein | 2 |
| La Marque, TX | 1 |
| Gainesville, FL | 1 |
| Jensen Beach, FL | 1 |
| Lyss, BE | 1 |
| Las Vegas, NV | 1 |
| Winsen, Lower Saxony | 1 |
| Coppell, TX | 1 |
| Lindenhurst, NY | 1 |
| Campbellsville, KY | 1 |
| Olympia, WA | 1 |
| Philadelphia, PA | 1 |
| Columbus, OH | 1 |
| Braunschweig, Lower Saxony | 1 |
| Kevelaer, NRW | 1 |
| Missoula, MT | 1 |
| Dallas, TX | 1 |
| Monheim am Rhein, NRW | 1 |
| Aurora, CO | 1 |
| Tehachapi, CA | 1 |
| Tourcoing, Hauts-de-France | 1 |
| Cergy, Île-de-France | 1 |
| Cozumel, ROO | 1 |
| Kīhei, HI | 1 |
| Düsseldorf, NRW | 1 |
| Miesbach, Bavaria | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
-
Christine Keung
(@christinekeung) reported
@ArloSmartHome 6 months since I purchased Arlo Essential Spotlight cameras: 3 cameras w/ hardware issues, 2 days + 4 customer agents later, no offer of replacement despite being within my 1 year warranty. Should’ve picked @ring 😭 one of the worst customer experiences ever.
-
Jared
(@JaredCrookston) reported
@ArloSmartHome can't get my doorbell to be detected, can't access support that actually can help without a subscription, can't get a subscription until my doorbell is on my account. No idea what to do next. Did live chat with the bot until it ran about of answers
-
MisWired
(@Killhippy) reported
@ArloSmartHome The Arlo pro 4 has a known defect where the camera does not reconnect if your Internet goes down you have to take the battery out and put it back in so if away or if its up a ladder or you are in a wheelchair like myself you left vulnerable #ArloPatheticSecurity
-
Matthew Patrick
(@Matt_Patrick5) reported
@ArloSmartHome you guys have the worst customer service I've ever seen.
-
gone
(@reid_murnan) reported
@ArloSmartHome after going through a loop with the “support” team I still have come up with nothing. Paid over $300 for 3 cameras and 2 of them broke before a year was even up. which sucks since they’re still under warranty & I got zero help.
-
j
(@j85489059) reported
@ArloSmartHome I’ve purchased the chime 2. Set it all up but it won’t chime. It’s not on mute, I’ve tried resetting it and even removing it and re adding it, but still not working
-
Truth
(@Guess720s) reported
@ArloSmartHome Very disappointed in the Arlo App and ultra 2 functionality. No recording in 4K live view. You have to scale down to 1080 which defeats the damn purpose of getting them in the first place. Also if you’re on an iPhone you can’t change the notification sounds/tone. Wth?
-
Andy J
(@AJ_GB) reported
@smartthings @ArloSmartHome The Arlo SmartThings integration seems to have broken, SmartThings stopped seeing motion from Arlo Cameras from midday on 24th Dec?
-
Ryan J Ahearn
(@unravelinfinite) reported
@ArloSmartHome , your support is absolute ****. Are you seriously are asking me to pay you more money just to ask one of your engineers to get your terrible app to do what it's supposed to be able to do according to the promises on your product box?
-
PS UPLOAD
(@PSUPLOAD3) reported
@ArloSmartHome hi, I’m trying to subscribe to be able to record and access my Arlo cam recordings however i get an error every time. I opened many tickets with the support but no one is responding to the tickets! Here’s my last opened ticket: #42809584
-
Jonathan
(@JonnyKromps) reported
Constant problems with our arlo camera system from day one. And they don’t offer support or troubleshooting after the first 90 days. I think that’s terrible for a $700 camera system. Not recommended @ArloSmartHome
-
Nelson
(@Nechered) reported
@ArloSmartHome has the worst multi factor authentication. Using email and setting a low time limit (2 minutes) is crazy pants. Their email usually take 3-5 minutes to arrive. #silly2fa
-
Johighness
(@johan405822) reported
@ArloSmartHome aye **** your product “you don’t qualify for live customer support” what kind of ******* company has you pay for that.
-
Robert Oehlschlager
(@BobbyO_) reported
@ArloSmartHome How do customers obtain help with arlo products? Direct contact options seem not to exist.
-
Corales
(@corales559) reported
@ArloSmartHome @techradar Just fix the tech problem where you CAN’T turn on silent mode to mute incoming calls AND turn off the leave a message feature, without having issues. There’s threads dating 2+ year with no resolution. I just want my doorbell to ring w/no call to my phone or a prompt to leave a VM
Check Current Status