Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 3 |
| Denver, CO | 2 |
| Berlin, Land Berlin | 2 |
| New York City, NY | 1 |
| Pinneberg, Schleswig-Holstein | 1 |
| Leigh, England | 1 |
| Aachen, NRW | 1 |
| Willich, NRW | 1 |
| Rieschweiler-Mühlbach, Rheinland-Pfalz | 1 |
| Saint-Denis, Réunion | 1 |
| Houston, TX | 1 |
| Los Angeles, CA | 1 |
| Beijing, Beijing Shi | 1 |
| Tourcoing, Hauts-de-France | 1 |
| Stockport, England | 1 |
| Rome, Lazio | 1 |
| Dinslaken, NRW | 1 |
| City of London, England | 1 |
| Ealing, England | 1 |
| Canberra, ACT | 1 |
| Corona, CA | 1 |
| Warrington, PA | 1 |
| Saint Charles, IL | 1 |
| Panama City Beach, FL | 1 |
| Willoughby, OH | 1 |
| Newland, NC | 1 |
| Elk Grove, CA | 1 |
| Seedorf, BE | 1 |
| Perpignan, Occitanie | 1 |
| Williamstown, NJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Solace
(@SamuelSolace) reported
Some @ArloSmartHome support techs require updated training. Two contacts (chat and phone call) neither solved issues and no help in online docs. Found solution on my own AFTER asking if it was a fix and was told NO.
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Storm 💭
(@Storm87139704) reported
@ArloSmartHome I want a wireless replacement for my wired doorbell. No idea who designed this setup, but WTF?! Just to change the network, open it, insert metal between 2 LIVE terminals. Can't get the QR code to scan after 20 min. TO CHANGE THE NETWORK!! What?!
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Declan
(@walshi01) reported
@ArloSmartHome so I have a base station that will not update, comes online then cannot add cameras because it says the base station is offline. But it’s NOT. What now?
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Bradley Siegel
(@bradleysiegel) reported
@ArloSmartHome My Hub says it is online with a solid blue light, but all of my cameras say they are offline. I rebooted my modem, what next?
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Banan Jousiph حالمة
(@BJousiph) reported
@ArloSmartHome do you have customers service. I have an issue with my Camera.
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⚾️🇺🇸Licker🇨🇴⚽️
(@Bronx161Street) reported
@ArloSmartHome cameras intermittently connect and reconnect to WiFi. Let’s hope they are connected when it is no longer a drill... my camera has been offline for 3+ Hours
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John Harper
(@handsomejohnh) reported
@niall_mccabe11 @ArloSmartHome I have the exact same issue.
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Curtis Smyth
(@CSmyth2020) reported
@ArloSmartHome Your company is garbage. I get no support when things stop working and you only have chat bots that don’t help. Not recommending this company to anyone! #terriblesupport
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Craig Beebe
(@CraigBeebe) reported
@ArloSmartHome has been the second worst customer service I have seen... they are currently behind a cable company with no competitors in the area. Multiple unanswered support tickets and once you get someone on the phone they run you in circles and complete 1/3 of the agreement
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Hector Martinez
(@guapeton4289) reported
@ArloSmartHome #problem persists. although he deleted the camera and I turn it into a recorder. in a few hours a stay of the way it shows the photo Do I need to get to an address where it can be sent and I be able to repair it or how do I solve this inconvenient @USAGovEspanol
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🄳🄰🅅🄸🄳 🄲🄷🄾🅆
(@davidchow) reported
@ArloSmartHome Feel free to send me a wirefree video doorbell then to replace the audio doorbell that no longer relays direct mobile calling thanks to some mysterious update. Many of us waiting for a month now from support for a fix.
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Bhaskar Saha
(@ursonlybhaskar) reported
@mbmcrae @ArloSmartHome Does this work? Been on support chats forever mahn! Cannot get my address registered! It's a nightmare to use your UI. It's 2021.
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Kevin Grice
(@kevingrice) reported
Bought a 3 pack of @ArloSmartHome cameras from @BestBuy @BestBuySupport One bad camera and being told we have to return all 3 even though 2 are installed. Please help! #CustomerService
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Rebecca
(@rmsherriff) reported
@gardensimple @ArloSmartHome Good to know! That’s garbage.
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Kal El
(@PresElectKalEl) reported
@ArloSmartHome your camera system is complete GARBAGE my catalytic converter was stolen off my car ON MY DRIVEWAY and your stupid camera never went off 🤬 #arlocamera #arlo #timeforanewsecuritysystem
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