Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 5
Bodenwöhr, Bavaria 1
Falls Church, VA 1
Wernigerode, Saxony-Anhalt 1
Laplace, LA 1
Smithfield, PA 1
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1
Osterrönfeld, Schleswig-Holstein 1
Berlin, Land Berlin 1
Cumbernauld, Scotland 1
Olten, SO 1
Rennes, Bretagne 1
Delray Beach, FL 1
Miami, FL 1
Marseille, Provence-Alpes-Côte d'Azur 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • Tenbear24 TenBear (@Tenbear24) reported

    @ArloSmartHome Worse cameras ever made! Do not buy! Cameras constantly go out with no phone number for customer service to help.

  • Michellchelle Michelle Bruni (@Michellchelle) reported

    Regretting buying @ArloSmartHome cameras. This is some buggy tech. Our motion detection keeps triggering but no videos display and nothing in the library. Seems like a new issue every week.

  • ITmagiK ITmagiK (@ITmagiK) reported

    @ArloSmartHome Now your chat rep is telling me he needs a screenshot to continue troubleshooting the issue. CHAT TECH SUPPORT IS PAINFUL! #CustomerService #CustomerExperience

  • go_parity Grant OParity (@go_parity) reported

    @ask_Arlo @ArloSmartHome KINDLY fix this. I am not able to access recordings thru the website today. It's obvious my system is not offline because notifications and recordings are coming thru on the phone app. This has been an intermittent problem for YEARS. Please fix it.

  • Richardpagano10 Richard pagano (@Richardpagano10) reported

    @ArloSmartHome Im reaching out for support and feel bad I have to throw the whole Arlo team under the bus to gain it.

  • AbsolutLiss Samm🖤 (@AbsolutLiss) reported

    @ArloSmartHome Can’t seem to place my order, I’ve tried ALL day and it keeps giving me an error message or “page not found” once I’ve clicked “place order” . Is there something wrong on your website or on my end?

  • go_parity Grant OParity (@go_parity) reported

    @ask_Arlo @ArloSmartHome WHY does the computer say the devices are offline, but yet on my phone everything is working? This is an ongoing problem, please fix this. Not every customer uses just the phone app! 😡

  • Richardpagano10 Richard pagano (@Richardpagano10) reported

    @ArloSmartHome Making me reset the camera and the next day it was flat and not working. I feel like I been robbed twice, once with the robbery and now with the subscription and support. The support team keeps on bring me around in circles hoping I will disappear.

  • chrisjworth Chris Worth, MSc, RN, NIP (@chrisjworth) reported from Ticknall, England

    @ArloSmartHome your chime 2 is a rip off. Cannot install it despite trying for hours even with you’re “customer support”. Terrible product and service

  • JenVesp Jen Vesp (@JenVesp) reported

    @ArloSmartHome what is going on? Every time I try to view videos both the app and your website kick me back out to the login page. Starting to wonder if I should've purchased @ring.

  • GlaucoDamas GLAUCO DAMAS (@GlaucoDamas) reported

    @ArloSmartHome It would be great if you could fix the bugs I have every day with my Arlo cameras (and the Android app).

  • wade2305 Wade (@wade2305) reported

    @ArloSmartHome I can’t purchase a subscription because your website is garbage and full of glitches. My $400 cameras are dummy cams now. I need a refund because you won’t support my camera after the trial period ended. Case number 42998053. Your IT department can’t even help

  • Richardpagano10 Richard pagano (@Richardpagano10) reported

    @ArloSmartHome I'm actually really disappointed with this camera.2 of my cars were broken into and the Arlo floodlight camera didn't record anything. The event happened 2-4 meters aways from the camera it self.Trying to find support from the Arlo support team has made my whole experience worse

  • BuffDogLover BuffDogLover (@BuffDogLover) reported

    @ArloSmartHome about to return all my cameras to @Costco Thank God my membership is my warranty. This system is the worst! Customer service is a fvcking joke! Buyer beware 🤬🤬🤬🤬🤬 #arlosucks

  • wladmir_k Wlad Kocerka (@wladmir_k) reported

    @ArloSmartHome - For the last few months I've been trying to renew my subscription. I've tried to contact support, but all they know is to ask me to clear my browser. Can I get real help here please?

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