Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 5
Miami, FL 2
Denver, CO 2
Olten, SO 1
Rennes, Bretagne 1
Delray Beach, FL 1
Marseille, Provence-Alpes-Côte d'Azur 1
Winter Haven, FL 1
Port Huron, MI 1
New York City, NY 1
Pinneberg, Schleswig-Holstein 1
Leigh, England 1
Aachen, NRW 1
Willich, NRW 1
Rieschweiler-Mühlbach, Rheinland-Pfalz 1
Saint-Denis, Réunion 1
Houston, TX 1
Los Angeles, CA 1
Beijing, Beijing Shi 1
Tourcoing, Hauts-de-France 1
Stockport, England 1
Rome, Lazio 1
Dinslaken, NRW 1
City of London, England 1
Ealing, England 1
Canberra, ACT 1
Corona, CA 1
Warrington, PA 1
Saint Charles, IL 1
Panama City Beach, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • cdcast1991 😐 (@cdcast1991) reported

    @ArloSmartHome I will have you know that your cameras are dissapointing because they are constantly disconnecting from the wifi. Constantly! It's terrible quality made worse that connecting them back to the wifi is difficult. Makes me regret ever getting them.

  • shawnsakamoto Shawn Sakamoto (@shawnsakamoto) reported

    @ArloSmartHome @mbmcrae @scottpmcm 2hrs 38m on phone support for a problem reported since 2020 (no HomeKit code shipped with "HomeKit compatible" Arlo devices). Token reset on hub didn't work so now waiting to hear back from engineering.. Really??

  • hate_nj Jenn (@hate_nj) reported

    @ArloSmartHome My Mother in law is trying to have a safe environment but ur product isn’t working & on line help is hard for a 77 year old woman so how are u going to assist? Do not buy a product that has no number to call for support in the US folks!

  • tuler Tyler Smith (@tuler) reported

    @ArloSmartHome the last place I want to see an ad is when I login to my Arlo app to find out if someone is trying to break into my home.

  • AndyHefc1878 Andy Hunter (@AndyHefc1878) reported

    @ArloSmartHome Help help help tried contacting on line contacting by phone (UK) my Arlo doorbell keeps disconnecting from my Google home absolute nightmare tried reconnecting only getting notifications by phone so disappointed in product and customer service, or lack of. HELP

  • c_boyle Chris Boyle (@c_boyle) reported

    @ArloSmartHome Hi, I'm trying to create an account and the verification email never arrives (not in spam, tried multiple accounts). Chrome dev tools show the response "Salesforce API sfsendemail is not working please check". Could you look into that?

  • MariaSYoung0710 Maria Soriano Young (@MariaSYoung0710) reported

    Hi @ArloSmartHome, for as much as we paid for a doorbell camera and two additional cameras, we shouldn’t be having as much trouble working with these devices as we’ve experienced (somewhat consistently) since purchase. Very disappointed in your systems.

  • BiomedicalDude Rich Guadalupe McDonald (@BiomedicalDude) reported

    @ArloSmartHome Changing a battery on one camera and it says I need to subscribe. I had this system for 4+ years. Need help.

  • MaizeRage86 DJN (@MaizeRage86) reported

    @ArloSmartHome is a pain to contact. You get a virtual rep. They give you instructions. You follow said instructions. Then end chat because you didn’t respond fast enough. What ********? Multi task on one screen? Asinine

  • sabinaxo Sabina ♛ (@sabinaxo) reported

    I swear the worst customer service goes to @ArloSmartHome hands down.. this is my mistake for choosing them over @ring

  • ronsteendotcom Ron (@ronsteendotcom) reported

    Hey @KTLA my @ArloSmartHome battery stopped working in three days instead of 365. That sure seems unreasonable. None of their people will help so I had to turn to twitter. Hope you guys aren’t using them. Love your show.

  • hate_nj Jenn (@hate_nj) reported

    @ArloSmartHome My Mother in law is trying to have a safe environment but ur product isn’t working and she on line help is hard for a 77 year old woman so…. how are u going to assist? Do not recommend a product that has no number to call for support in the US!!!

  • AJoshiReal Anirudha Joshi (AJ) (@AJoshiReal) reported

    Dear @ArloSmartHome, use of delicate microUSB for charging your cameras is a bad design. Already, two of the cameras I installed are having charging troubles within 18 months.

  • greglynn Greg Lynn (@greglynn) reported

    @ArloSmartHome website is down and app unable to connect!

  • johnq32185 757DUVAL (@johnq32185) reported

    @ArloSmartHome Arlo will NOT connect to Alexa. Code sent to authenticate does not send. Please correct this problem I bought the doorbell specifically to access through Echo Show.

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