Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 3
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1
Osterrönfeld, Schleswig-Holstein 1
Berlin, Land Berlin 1
Cumbernauld, Scotland 1
Olten, SO 1
Rennes, Bretagne 1
Delray Beach, FL 1
Miami, FL 1
Marseille, Provence-Alpes-Côte d'Azur 1
Winter Haven, FL 1
Port Huron, MI 1
New York City, NY 1
Pinneberg, Schleswig-Holstein 1
Leigh, England 1
Aachen, NRW 1
Willich, NRW 1
Rieschweiler-Mühlbach, Rheinland-Pfalz 1
Saint-Denis, Réunion 1
Houston, TX 1
Los Angeles, CA 1
Beijing, Beijing Shi 1
Tourcoing, Hauts-de-France 1
Stockport, England 1
Rome, Lazio 1
Dinslaken, NRW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • ajkwestcoast JF (@ajkwestcoast) reported

    @ArloSmartHome my new camera is not working. Support sent out the wrong replacement. Now they are not fixing the issue. Help!

  • raoul23679755 raoul (@raoul23679755) reported

    @ArloSmartHome Terrible customer service, are not capable to arrange a return and refund. Surely I am not the first customer to return an item?

  • delnortez DelNortez (@delnortez) reported

    @ArloSmartHome Hey folks I found out how to get the attention of Arlo “support”. Call Bob at 408-824-7000 and he will forward your info to Arlo “support”. Bob’s a nice guy but doesn’t understand how Arlo support got so broken.

  • EG206 Eric Garcia (@EG206) reported

    @ArloSmartHome and now multiple support chats have randomly ended our discussion. This is garbage service.

  • rl_chris_higham Chris Higham (@rl_chris_higham) reported

    @WHG17 @ArloSmartHome @omlet here - gerbils never even made an attempt... our black ninja hamster has trouble written all over him

  • OWStarr Oliver Starr (@OWStarr) reported

    @ArloSmartHome your iOS app is buggy af. Every time you expand the view of a camera then reduce it, the whole app hangs. This has been happening since day one but it’s become an unacceptable annoyance. Please fix it!!!

  • omlet Omlet UK (@omlet) reported

    @rl_chris_higham @WHG17 @ArloSmartHome Oh wow, I have not heard of this happening before, what a naughty little hamster. Please do let us know if there is anything we can help with. Omlet Team

  • raoul23679755 raoul (@raoul23679755) reported

    @ArloSmartHome terrible customer service, they are not capable to arrange for a courrier to return purchased by items. It has been going on for weeks now, I must not be the first customer to return an item…

  • GaryHailes Gary Hailes (@GaryHailes) reported

    @VerisureUK @ArloSmartHome Pqlease do not get involved with these. The cameras and bell have been nothing but trouble and have been off line more than on. Customer service is appalling, they clearly spent too much on a misleading TV campaign and nothing on customer service.

  • ShibaInuCoin13 Shiba Inu Token (@ShibaInuCoin13) reported

    @ArloSmartHome 8 weeks later still no fix, still no call back from customer service. You should just offer us all refunds if you know your product will never work as advertised. SO pissed I spent so much on this system. I was a stock holder, but this made me bail.

  • bmwMischelle Mischelle Watkins (@bmwMischelle) reported

    @ArloSmartHome @obsessed_atl It's actually YOUR responsibility to handle your customers. It's not the communities problem. It's your business model not ours. Don't place the responsibility on us. Or pay people on the forum every time they help someone.

  • j4m1eb Jamie Bishop (@j4m1eb) reported

    @VerisureUK customer service joke as usual. Got the @ArloSmartHome doorbell which was poor. Returned it, told twice that the £4.99 would not be charged but it has been. Was told I would be refunded postage which hasn't - 30min phone call, have to wait and see if they take it

  • HRGirl411 Yonica Squires (@HRGirl411) reported

    @ArloSmartHome why don't you have a customer service number or a way to speak with a representative? I have a billing issue. Please advise

  • pjparson Pär-Jörgen Pärson (@pjparson) reported

    Hey @ArloSmartHome - your support is closed on weekends - that is really crazy for a security company. My system is down and i have nowhere to turn until Monday. Not ok!

  • delnortez DelNortez (@delnortez) reported

    @ArloSmartHome I spent four hours trying to get the simplest of questions answered by your support today. No luck, even when I tried to pay your support extortion. I guess tomorrow I’ll rip out your garbage equipment and find a company who cares about paying customers. #ripoff

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