Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:

Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Longmont, CO | 10 |
Minneapolis, MN | 2 |
Paris, Île-de-France | 2 |
Toronto, ON | 1 |
Brockton, MA | 1 |
Port Orchard, WA | 1 |
Spokane, WA | 1 |
Reading, England | 1 |
Sydney, NSW | 1 |
Moreno Valley, CA | 1 |
Montauban, Occitanie | 1 |
Dallas, TX | 1 |
Norwell, MA | 1 |
Euskirchen, NRW | 1 |
Viersen, NRW | 1 |
Fujian, Guangxi Zhuangzu Zizhiqu | 1 |
Biebertal, Hessen | 1 |
Vénissieux, Auvergne-Rhône-Alpes | 1 |
Grenoble, Auvergne-Rhône-Alpes | 1 |
Priego de Córdoba, Andalucía | 1 |
Denver, CO | 1 |
Kyiv, Misto Kyyiv | 1 |
Cary, NC | 1 |
Gorakhpur, UP | 1 |
Memphis, TN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Lee Cleaver (@cleavel09) reported
I cannot explain how bad of an experience we are having with @ArloSmartHome. Absolutely terrible.
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rich cooke (@richardjamesec) reported
@ArloSmartHome The battery life on the Arlo Pro 4 is so poor that it is unusable. You advertise 3-6 months but it lasts for less than 4 days "because there is too much activity in front of my house"! It is clearly not fit for use in a city - yet you refuse to give me a refund!
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TenBear (@Tenbear24) reported
@ArloSmartHome Worse cameras ever made! Do not buy! Cameras constantly go out with no phone number for customer service to help.
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Grant OParity (@go_parity) reported
@ask_Arlo @ask_Arlo @ArloSmartHome WHY does the computer say the devices are offline, but yet on my phone everything is working? This is an ongoing problem, please fix this. Not every customer uses just the phone app! 😡
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3000 Love (@spense_goblue) reported
@ArloSmartHome SOMEONE BETTER CALL ME. You have the WORST customer service on the planet. It has been over 2 weeks since I uploaded proof that you were double-charging me for over a year. You owe me a refund of over $240. I’m done with your **** products and your **** service.
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cbow (@MvpCbow) reported
These @ArloSmartHome cameras and support systems ******* suck!! The worst investment ever! Always give you the run around
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Wade (@wade2305) reported
@ArloSmartHome I can’t purchase a subscription because your website is garbage and full of glitches. My $400 cameras are dummy cams now. I need a refund because you won’t support my camera after the trial period ended. Case number 42998053. Your IT department can’t even help
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Wlad Kocerka (@wladmir_k) reported
@ArloSmartHome - For the last few months I've been trying to renew my subscription. I've tried to contact support, but all they know is to ask me to clear my browser. Can I get real help here please?
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Grant OParity (@go_parity) reported
@ArloSmartHome @mbmcrae Would love to do that.....if your system worked. Got any plans to fix soon?
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Paul Tinay SDP (@paultinay) reported
@NevialArolyn @ar_rothschild @ArloSmartHome Gosh you’re right. My bad. Looks like my Nest but on closer inspection I can see Arlo!
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Michelle Bruni (@Michellchelle) reported
Regretting buying @ArloSmartHome cameras. This is some buggy tech. Our motion detection keeps triggering but no videos display and nothing in the library. Seems like a new issue every week.
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JAMES BAILEY (@JAMES91133) reported
@ArloSmartHome don’t buy this. I bought a unit that was defective. I have been trying to resolve thru chat help for over a month. Spending hours on the chat. And still no resolution and no real attempt to resolve the problem. Just tonight the customer service just disconnected.
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Chris Worth, MSc, RN, NIP (@chrisjworth) reported from Ticknall, England
@ArloSmartHome your chime 2 is a rip off. Cannot install it despite trying for hours even with you’re “customer support”. Terrible product and service
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Adam Zuckerman (@AdamZ) reported
@ArloSmartHome, Arlo email support is a joke. They're now telling me I need to return a camera I bought last week and rebuy it to get a discount they're offering on a new camera b/c their support didn't reply to a warranty request ticket when a broken camera was under warranty.
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Roei Eisenberg רואי איזנברג 🟣 (@roeiwrites) reported
been recommending @ArloSmartHome cameras for years but after adding several new Ultras, my phone has become unusable with constant and incessant false notifications when I asked Arlo for a one-month refund ($10), I was denied for not bringing up the issue earlier what a joke