Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Check Current Status
Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 11 |
| Paris, Île-de-France | 3 |
| Sanford, NC | 2 |
| Lannion, Bretagne | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning Sheng | 1 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
-
Ryan Stenson
(@RyanStenson) reported
@ArloSmartHome @appleinsider how do I change my doorbell to be connected to my hub - its currently on Wifi. Your in-app Help link points to an article that doesn't describe how to do this either.
-
David A. Braben
(@DBraben) reported
@ArloSmartHome I'll take it back concerning your poor support. Robert in the UK was wonderful. Give him a gold star. :)
-
Deb
(@therealjustdeb) reported
At some point after 2:42am Eastern our cameras are no longer recording motion. Reboot of base station didn’t change anything. No other settings have been changed. Help! @arlosmarthome @toinecl
-
Kevin Robles
(@Rob11Kev) reported
@ArloSmartHome This has been the worst customer service experience ever, also my first time using Arlo and I am extremely disappointed, they should be out of business.
-
QuintusPre
(@QuintusPre) reported
@ArloSmartHome Reboot of the Arlo hub solved the problem. Cameras back in #HomeKit. Any timetable on when the doorbell will get the firmware update to be exposed to #HomeKit ?
-
Dude77
(@Johnboy7141) reported
@ArloSmartHome Your support system is absolutely horrible. This is the 2nd time I've had to contact Arlo and the 2nd time I've have to jump through hoops to get support. I've wasted hours of my time trying to get a resolution to my problem!
-
stasiakay
(@stasiakay) reported
@ArloSmartHome I received a wired video doorbell for Christmas. Since I installed it have not been able to get smart alerts. I have been trying to get help from support. Nothing. No answers. No help. Nothing. Terrible.
-
Shelt
(@sheltonjb) reported
Ffs! @ArloSmartHome drives me bloody mental!!! It NEVER WORKS i have to restart my base hub about 20 times a day, it’s absolute ****. Please everyone never buy a #arlo product it’ll send you loopy. #ArloDumbHome
-
InnaNessy
(@inna_jolie) reported
@ArloSmartHome i purchased a year ago almost not even using it and it is broken. I spen so much time on the phone just to hear that you cant help me! so its 300$ one year use only piece of shirt
-
JunyrRaK
(@JunyrRaK) reported
@ArloSmartHome pretty disappointed that I can’t have my Video Doorbell record locally (w/ base station) without buying a subscription. Y offer local recording at all? My other cams record no problem. I was trying to replace one cam w the doorbell so I dont have to change batts
-
NateTheGreat
(@enhall1985) reported
@ArloSmartHome @CES All 20 of my Arlo’s work just fine, now those outdoor floodlights are a whole new bag of garbage.
-
Helen
(@HelenRaw62) reported
@ArloSmartHome We bought 3 external cameras in May 2018 however 1 has stopped working. Technical guys told us it’s broken and we need to buy new as out of warranty. So that another £180 after only 32 months! Contact form completed but ignored by Arlo. #terriblecustomerservice
-
Jocelyn
(@jocnav) reported
@ArloSmartHome I am a loyal new customer and I need to complete a return. The terms are 30 days and I am out 7 days and you won't allow the return. This is poor customer service.
-
Jeffrey Su
(@SuJeffrey) reported
@ArloSmartHome your Arlo pro base stations stop working after two years??? Support says they can’t do anything else to help...
-
Fancy Boots
(@TexasFancyBoots) reported
There’s a gap in notifications from 4pm Sunday to 4:30am Monday. There’s NEVER no activity at that time. I usually have between 30-50 notifications from that camera, during that time, each night. But not when it matters, apparently. @ArloSmartHome, that’s just absolute trash.
Check Current Status