Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 5
Bodenwöhr, Bavaria 1
Falls Church, VA 1
Wernigerode, Saxony-Anhalt 1
Laplace, LA 1
Smithfield, PA 1
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1
Osterrönfeld, Schleswig-Holstein 1
Berlin, Land Berlin 1
Cumbernauld, Scotland 1
Olten, SO 1
Rennes, Bretagne 1
Delray Beach, FL 1
Miami, FL 1
Marseille, Provence-Alpes-Côte d'Azur 1
Winter Haven, FL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • dwcorum Corum Saxon 🇺🇸 ❤️ #45 & USA (@dwcorum) reported

    @ArloSmartHome It would be easier to climb Mt Everest than getting customer support from you. Automated support that says the issue is resolved when it’s not. Others saying the same. No way I can find to speak to an actual human.

  • mpoli2ny mpoli2ny (@mpoli2ny) reported

    @ArloSmartHome Product’s trash. I’ve been trying to reconnect my cameras for a week now. Try looking up their phone number and calling customer service. It’s a false sense of security, the cameras, intermittently disconnect. What good is that gonna do you when you’re not home and it happens?

  • DaemonXar Legal Phil, Until the End 🐀 (@DaemonXar) reported

    I bought @ArloSmartHome cameras because I liked the local storage option. I didn’t want to pay a monthly fee. The cameras are great. So great, that how bad their software is at local storage (working 6 mos of the last 3 years) feels deliberate, like they’re pushing cloud subs.

  • KeithVinson18 Keith Vinson (@KeithVinson18) reported

    @ArloSmartHome **** products so if you're unfortunate enough to win this.. good luck trying to get them to function properly or respond to any support request

  • Erndog00 ERNDOG (@Erndog00) reported

    @ArloSmartHome fix this damn app,this is more broken then a normal day of trying to live stream on your app

  • JokerTomWest Tom West (@JokerTomWest) reported

    @ArloSmartHome lost my stored payment information & instead of admitting it they're sending me threatening "we're having trouble processing your payment information" messages. I swear to God I am through with this **** company. If I could get my money back I would go elsewhere.

  • ShriAbeLincoln Shri Abhiram Lincoln (@ShriAbeLincoln) reported

    From @ArloSmartHome discussion forums I realized this issue existed since 12/13 and irresponsible and unprofessional Arlo technical team never notified its users about issues with local recording and still no fix even after 5 days.

  • dwcorum Corum Saxon 🇺🇸 ❤️ #45 & USA (@dwcorum) reported

    @ArloSmartHome Your customer support is below par. Answered all the questions. No remedy. Others having same problem with your automated support stating it’s resolved. And yes, I have the most current App available. Impossible to get a “live human” to help.

  • TrishODonnell19 Trish O'Donnell (@TrishODonnell19) reported

    @DeeCee65058630 @ArloSmartHome Oh no. They told me to reinstall app as it’s apparently my app which is problem!!! I have to keep going into library, click filter top left, device, select all, save and then recordings appear, but selection doesn’t remain. Try and see if works for you, hope it does

  • StevenHowe365 Steve Howe (@StevenHowe365) reported

    @ArloSmartHome Arlo’s new firmware requires you to have a subscription to view video from your cameras. No longer can you store video on local storage. This is a crime. Many have same issue as me. Do not buy Arlo

  • delphiswimslate DelphiSwimsLate (@delphiswimslate) reported

    @ArloSmartHome MFA does not work on iOS app. You cannot leave the app to get the code, because when you return to enter it, you get booted back to the login page.

  • portilloleopold Leo Portillo (@portilloleopold) reported

    @ArloSmartHome Your last update broke local storage, and it has been 5 days, be accountable and fix it! #ArloThiefs #ArloScammers

  • powderhoundin Evan Peters (@powderhoundin) reported

    @ask_Arlo You clearly didn’t read my message. These are brand new cameras with fully charged batteries. @ArloSmartHome claims that the cameras are good to -20 deg C and they shut down at -14 deg C. The cameras come back to life when the temperatures rise and shut back off when it’s cold.

  • PrakashParames prakash parameswaran (@PrakashParames) reported

    @ArloSmartHome @CPA_jjones All recording to local storage has stopped, for all 5 cameras, can someone please contact me to get this issue resolved. Also my pro3 floodlight no longer turns on with motion detection.

  • DeeCee65058630 DeeCee (@DeeCee65058630) reported

    @TrishODonnell19 @ArloSmartHome @ArloHelp I've just had a response. They are passing on my problem to the relevant team. Let's hope it gets sorted soon.

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