Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 11
Sanford, NC 3
Paris, Île-de-France 3
Salzgitter, Lower Saxony 1
Fort Wayne, IN 1
London, England 1
Salinas, CA 1
Smyrna, TN 1
Denver, CO 1
Schnecksville, PA 1
Phoenix, AZ 1
Franklin, TN 1
Lannion, Bretagne 1
Lowell, MA 1
Wuppertal, NRW 1
Charlotte, NC 1
Louth, England 1
Honolulu, HI 1
Seattle, WA 1
Meldorf, Schleswig-Holstein 1
Chicago, IL 1
Poole, England 1
Chesapeake, VA 1
Houston, TX 1
Benton, AR 1
Cape May, NJ 1
Sayreville, NJ 1
Fuxin, Liaoning Sheng 1
Wilson, NC 1
Bodenwöhr, Bavaria 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • pjparson Pär-Jörgen Pärson (@pjparson) reported

    Hey @ArloSmartHome - your support is closed on weekends - that is really crazy for a security company. My system is down and i have nowhere to turn until Monday. Not ok!

  • xcatherineex Catherine 🌻 (@xcatherineex) reported

    @ArloSmartHome all arlo can tell me is try troubleshooting the cameras. Which I have 10 times… 0/10 would recommend them solely on their customer service. Worst experience. Don’t expect to get your problem fixed.

  • 73hsehce 73hsehce (@73hsehce) reported

    @ask_Arlo @ArloSmartHome I have already done that and it is absolutely no help. I am looking for a phone number to talk to a representative about my Arlo system that is not working.

  • xcatherineex Catherine 🌻 (@xcatherineex) reported

    @ArloSmartHome the issue each time. They are claiming the cameras no longer work do to my wi-fi. The cameras were connected to the SANE WiFi for TEN MONTHS before this issue occurred. There were no changes made to our network.

  • Buzzbeater Amar Reddy (@Buzzbeater) reported

    @ArloSmartHome Arlo support sucks badly. I forgot my password and they don't send me email link to reset. I am a subscriber to their plan, but the online chat robot keeps asking me to subscribe to chat with a live agent. Can somebody from Arlo help me with resetting my password?

  • vivianjens vivi (@vivianjens) reported

    @ArloSmartHome put in fresh recharged batteries…I’ll let you know when they go offline. Won’t be long..🥴

  • s0naut Mark McEwen (@s0naut) reported

    @ArloSmartHome fix your app, my cameras keep going off on "Motion detected" when theres no motion and its unassigned from my settings anyways so I should only get "person/animal detected"

  • gardensimple My Garden has Gone to the Birds (@gardensimple) reported

    @try_thinking0 @ArloSmartHome Tried every fix they offer. They refused to replace. When they work the video quality is the best I’ve found for birds. Yet, they are garbage with no good warranty/crappy support.

  • BadgerEye Badger Eye (@BadgerEye) reported

    @ArloSmartHome How do I get help from you guys? I can't find a way to contact customer support. My arlo quit on me.

  • phinlib phinlib (@phinlib) reported

    @ArloSmartHome Day 5 my Arlo Security system down, no phone support anymore only Chat, case opened last Thursday no response in promised 24-48 hours, today they opened another case referencing first case...support is a joke #arlo #arlosmarthome

  • MiHawkeye Line 🤍🖤 (@MiHawkeye) reported from Northview, Michigan

    @ArloSmartHome I’ve had Arlo for years.. have upgraded models twice. Recordings just randomly stopped working yesterday.. Internet connection great, all armed, all three cameras don’t work… and say online. I can only talk to a virtual bot? Terrible customer service.

  • bweeek Briek (@bweeek) reported

    lmao @ArloSmartHome your service is trash

  • BBBBillFarlie william f (@BBBBillFarlie) reported

    @ArloSmartHome Your camera is so sensitive it captures random *** cars driving up my street, but literally misses the SUV that drove across my lawn this afternoon and destroyed my lamp post??? WTF!!!

  • BenjaminGWalter Ben Walter (@BenjaminGWalter) reported

    @ArloSmartHome Just an terrible install experience. I’m having issues and cannot contact support. #fail

  • Buzzbeater Amar Reddy (@Buzzbeater) reported

    @ArloSmartHome Arlo support sucks badly. I forgot my password and they don't send me an email link to reset. I am a subscriber to their plan, but the online chat robot keeps asking me to subscribe to chat with a live agent. Can somebody from Arlo help me with resetting my password?

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