Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 3 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
| Delray Beach, FL | 1 |
| Miami, FL | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Winter Haven, FL | 1 |
| Port Huron, MI | 1 |
| New York City, NY | 1 |
| Pinneberg, Schleswig-Holstein | 1 |
| Leigh, England | 1 |
| Aachen, NRW | 1 |
| Willich, NRW | 1 |
| Rieschweiler-Mühlbach, Rheinland-Pfalz | 1 |
| Saint-Denis, Réunion | 1 |
| Houston, TX | 1 |
| Los Angeles, CA | 1 |
| Beijing, Beijing Shi | 1 |
| Tourcoing, Hauts-de-France | 1 |
| Stockport, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Alison Grube
(@aligrube) reported
@ArloSmartHome You system and customer service is terrible! I’ve been trying for almost 2 weeks to cancel my subscription with you and I can’t get in contact with a human to help and you’re even accusing me of not having a system and that I don’t have an account but yet you’ve been billing me!
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Christina Damiano
(@_MrsDamiano) reported
Literally came back to Twitter just to let everyone know what trash @ArloSmartHome is. Useless.
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Doc Holliday
(@jiggywitit75) reported
@ArloSmartHome Do not buy! Absolute Garbage. Arlo Pro 3 is more troublesome than it’s worth. Base station won’t stay connected and camera battery life is pitiful. Customer support is horrible.
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Alison Grube
(@aligrube) reported
Hey @ArloSmartHome ! Your customer support is terrible and the fact that it’s taking me over a week to try to talk to a human and I keep getting different robots to not help me is terrible. You’re charging me monthly and telling me I don’t have a subscription that you can cancel.
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julianna
(@julbeelee) reported
Worst customer experience with @ArloSmartHome - completely defective product and they won’t even let me talk to customer service unless I pay them more money for a subscription for what has been a defective product
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TracksAllDay.eth
(@TracksAllDay) reported
Basura, my @ArloSmartHome video library is always having issues. I thought Ring was trash, but Arlo is there too.
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Brazen Iron
(@BrazenIron) reported
@ArloSmartHome cameras are trash.
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Christina Damiano
(@_MrsDamiano) reported
@ArloSmartHome I wouldn’t use your equipment if I got it for free. Straight trash.
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Alison Grube
(@aligrube) reported
@ArloSmartHome your support team and customer service is the worst I have ever experienced! Not only could you NEVER connect me with a human or solve my problem, you are now sending me unrelated problems to solve. You are NOT a smart technology company... not smart at all.
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Cynthia D
(@CynthiaDrewT) reported
@ArloSmartHome I've spent a good deal of money on your system and the lack of customer support is unacceptable. The App is not connecting to the internet. The chat" is a study in circular frustration. I tried a subscription to "escalate" to no avail. Fix the problem.
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Robinredbrest
(@Robinredbrest2) reported
@ArloSmartHome is everyone's app saying it can not retrieve any footage. My app has been down for 24 hours now?
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dwitb
(@dwitb) reported
@ArloSmartHome iOS app says I’m offline but the lights on the base say otherwise.
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Alison Grube
(@aligrube) reported
Do not use Arlo security camera system! Arlo is still unable to cancel or suspend my services and stop billing me as asked and almost 2 weeks later still won’t connect me with a human to help!@ArloSmartHome every day you are making this harder on me.
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faces
(@facesOfEth) reported
@NoKapRich @ArloSmartHome For fun try to get a download of a video from some time to another if you subscribe to their timeline service. Spoiler: you can’t. You have to stream it then screen record. The fun part is when the video freezes and you have to reload their whole **** website to restart streaming
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✖️Tony Berg and 1635 others
(@BergTonyXbox) reported
@ArloSmartHome so disappointed with you guys. Both my cameras won’t connect. Yes they are a little older but just because I don’t pay a monthly subscription you guys refuse to help me with my product. Shame on you. Time to switch to a different company.
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