Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 8 |
| Paris, Île-de-France | 3 |
| Lannion, Bretagne | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning Sheng | 1 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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dfjkl
(@dfjkl) reported
@ArloSmartHome you folks having to a service outage? I can't reach anything related to my account currently.
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Deb
(@therealjustdeb) reported
At some point after 2:42am Eastern our cameras are no longer recording motion. Reboot of base station didn’t change anything. No other settings have been changed. Help! @arlosmarthome @toinecl
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Dude77
(@Johnboy7141) reported
@ArloSmartHome @HomeDepot Your support system is absolutely horrible. This is the 2nd time I've had to contact Arlo and the 2nd time I've have to jump through hoops to get support. I've wasted hours of my time trying to get a resolution to my problem!
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Francisco Maldonado
(@Franko06207532) reported
@ArloSmartHome now been trying 2 weeks to buy a subscription for Arlo cameras, been on hold with your customer support for hours-NO success. Arlo cameras cannot work without a subscription-they are useless. Who can help resolve this? Returning Cameras by week end IF NOT resolved.
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Fancy Boots
(@TexasFancyBoots) reported
@knbpixels @ArloSmartHome I’ve been SO disappointed with the Arlo system. It’s supposed to be too notch but it has been absolute garbage since day one. Unreliable, massive lag, terrible battery life. I’m so pissed right now.
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Shelt
(@sheltonjb) reported
@rayrobnate @ArloSmartHome @HomeDepot True. Terrible product. Mine fails all day long.
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JunyrRaK
(@JunyrRaK) reported
@ArloSmartHome pretty disappointed that I can’t have my Video Doorbell record locally (w/ base station) without buying a subscription. Y offer local recording at all? My other cams record no problem. I was trying to replace one cam w the doorbell so I dont have to change batts
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Tiggy Boo
(@tiggyboos) reported
@SmokeytheET @ArloSmartHome Wait until it doesn't record when you need it to and tech support cant help solve anything after wasting months!
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Jocelyn
(@jocnav) reported
@ArloSmartHome Will someone respond to my request for a basic return and refund. This is really poor customer service.
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InnaNessy
(@inna_jolie) reported
@ArloSmartHome i purchased a year ago almost not even using it and it is broken. I spen so much time on the phone just to hear that you cant help me! so its 300$ one year use only piece of shirt
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notjohnlee
(@notjohnlee) reported
@ArtemR @ArloSmartHome @mbmcrae The freedom of wireless devices means they can go anywhere. It’s a glaring omission to not offer an elegant power source accessory so people don’t have to climb a ladder regularly to charge it. Plus accidentally changing the framing is bad if you have activity zones
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WeBuiltThisJointForFREE
(@verano_frio) reported
I’m really about to drop kick this @ArloSmartHome pro 4 down the street because this garbage *** QR code setup does not work.
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Shelly Ⓥ
(@15sasmith) reported
So disappointed with @ArloSmartHome new ultra cameras. Don’t work as unless subscription. Poor advice & detail on web. Arlo attraction was no monthly fee & why expensive hardware. Now arlo changed it completely. Bad for customers.
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Ryan Stenson
(@RyanStenson) reported
@ArloSmartHome @appleinsider how do I change my doorbell to be connected to my hub - its currently on Wifi. Your in-app Help link points to an article that doesn't describe how to do this either.
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Fancy Boots
(@TexasFancyBoots) reported
There’s a gap in notifications from 4pm Sunday to 4:30am Monday. There’s NEVER no activity at that time. I usually have between 30-50 notifications from that camera, during that time, each night. But not when it matters, apparently. @ArloSmartHome, that’s just absolute trash.
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