Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 4 |
| Wilson, NC | 1 |
| Bodenwöhr, Bavaria | 1 |
| Falls Church, VA | 1 |
| Wernigerode, Saxony-Anhalt | 1 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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l3oaussie
(@l3oaussie) reported
@LoudMouthTre @ArloSmartHome Yeah, I am on the same page. Great hardware but bad software. I'm looking for a new system now.
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Marianne Duarte
(@MarianneDuarte) reported
@ArloSmartHome The problem persists. @NoPushNotificat on my iPhone as soon as I grant access to my husband, neither does he on his iPhone. It has been 30+ days trying everything. Issue lies with Arlo's software and it's taking too long to fix... so frustrating
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Hey America, Hold my Civil Rights
(@HoldmyRights) reported
@ArloSmartHome makes it impossible to contact anyone re a warranty. can anyone out there help me?
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Cashway
(@cashway34) reported
@ArloSmartHome We've already upgraded to Google Nest, like smart consumers, but I just really feel obligated to tell everyone how terrible @ArloSmartHome is. If I save just one person from buying an Arlo product, I will be happy.
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Eric LaPorte
(@Real_MartyMcFly) reported
@ArloSmartHome the scheduling feature in your app is horrible. I would think being a leader in security it would be better. Paid lots of money and I have to manually arm and disarm certain parts of the day. Fix it!
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LauraElaine665
(@Elaine665Laura) reported
@ArloSmartHome Why do I suddenly have to pay for the cameras when they were working perfectly fine up until about a month ago? I’ve had these cameras for about two years and I paid over $400 at Costco. I cannot get a live agent to talk to me and fix this issue.
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Jenn Vell
(@JennVell) reported
@ArloSmartHome “Arlo support phone # for location” is a lie. Went thru auto support and it couldn’t help. It said - Give email and we’ll contact you. Weeks later still nothing. NO way to talk to anyone bout my faulty device. And I’m told won’t be able to becuz don’t pay $2.99?!?
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David Shoup
(@DShoup22) reported
I’ve had the worst time with @ArloSmartHome cameras. Never work properly and batteries last a few weeks before needing to be changed. I need to switch back to @ring
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TenBear
(@Tenbear24) reported
@ArloSmartHome No customer support at all. Not in app and not on phone. Arlo cameras break within 90 days. Have 3 cameras. All broken and worthless. Spend money on different brand. Avoid ARLO at all cost. #ArloCameras
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ArneCarl
(@ArneCarl) reported
I am frustrated with @ArloSmartHome support. My ISP canceled email and my login info is lost. Was told to remove all cameras on my iPhone app and call back to cancel plan. Now they cannot cancel plan. After long argumentation the lady will contact second tier! Catch 22!
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Hey America, Hold my Civil Rights
(@HoldmyRights) reported
@ArloSmartHome "help" has a computer system that thinks it is smarter than you are--I need a real live person. I guess that is asking for too much. Damn since I have been a customer for YEARS. recommended them too. NO LONGER!!!
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ArneCarl
(@ArneCarl) reported
@ArloSmartHome Nothing new came from the extensive DMs I sent to @ArloSmartHome support and somebody called with no help! Worst off shore support I have ever experienced. I canceled Smart plan and will give the Arlo cameras to my enemies!
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The Inevitable Hulk
(@gilmie76) reported
@CNN And still, @ArloSmartHome can’t give us offline notifications.
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Lando Universe 💎
(@AngryBrownNoser) reported
How my life is going: My car was broken into and money was stolen > go online and buy security cameras only to get more money stolen from the SECURITY COMPANY later on!!! The irony… 🥶 #donttrust @ArloSmartHome
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Da Bears
(@Da_Bears10) reported
@ArloSmartHome May be the worst company out there. There is an issue with my camera and I am unable to cancel my subscription and I cant contact support due to this issue as my camera is not linked to my account anymore. I am stuck paying lol