Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Dayton, OH | 5 |
| Hamburg, HH | 3 |
| Lake Ariel, PA | 1 |
| Toronto, ON | 1 |
| Denver, CO | 1 |
| Dortmund, NRW | 1 |
| Grafton, OH | 1 |
| Newport, OR | 1 |
| Houston, TX | 1 |
| San Antonio, TX | 1 |
| Milan, Lombardia | 1 |
| Thetford, England | 1 |
| Libourne, Nouvelle-Aquitaine | 1 |
| Gersthofen, Bavaria | 1 |
| Ooltewah, TN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Marga Wilson
(@WilsonMarga) reported
@pokhrel_bishrut @ArloSmartHome I have the same issue. It was working during the free trail. Now i am paying for the subscription, it won't connect. My Wi-Fi is on 2.4 ghz, but Arlo keeps blaming my internet
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Chris Boyle
(@c_boyle) reported
@ArloSmartHome Hi, I'm trying to create an account and the verification email never arrives (not in spam, tried multiple accounts). Chrome dev tools show the response "Salesforce API sfsendemail is not working please check". Could you look into that?
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VulcanLogic
(@VulcanLogic2) reported
@rightytoo @ArloSmartHome This has been my experience as well. Have had the cameras for 5 days now and still can’t get them to turn on. The app doesn’t work, and the customer service line is the worst I’ve experienced with any company. Thinking about trying Ring.
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IIBARKERII
(@IIBARKERII) reported
@ArloSmartHome How can I actually get some help from your garbage support? I am a paying customer and all I want to do is throw all my cameras away because of how terrible your service is! You guys are the worst company! #Arlo #ArloSmartHome #ArloSecurity
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Greg Lynn
(@greglynn) reported
@ArloSmartHome website is down and app unable to connect!
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Eddie Crider
(@29happy29) reported
from
Hagerstown, Maryland
@ArloSmartHome Been trying for weeks to get in touch with you about a spotlight problem with my camera to no avail...will not recommend your service to anyone if this is the way you handle customer service!!!!
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John Gearheart
(@JohnGearheart5) reported
@ArloSmartHome It's great for watching bugs and birds but it's not a very good security system. It does work some of the time. They have the worst customer support ever.
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VulcanLogic
(@VulcanLogic2) reported
@Patrici54187851 This is not true, the customer service at @ArloSmartHome is not professional. My experience with them so far has been very poor. I am ready to take all of the products back and try a different company.
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whatiicanink
(@kinging100) reported
@ArloSmartHome your cameras are trash! The work one week….then second week you gotta reset the home base station!
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SLY VILLELA
(@SFCSly) reported
@ArloSmartHome You either fix or replace base station or cancel my subscription.
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Todd Punter
(@footy_value_) reported
@ArloSmartHome since 26/5 I’ve been getting notifications of events but no video in my library. Not overjoyed with this obvs. Can you help?
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VulcanLogic
(@VulcanLogic2) reported
@GuySie This says $3 a month, the guy at @ArloSmartHome I spoke to was pushing packages for hundreds of $. When I asked about monthly, he only offered $15/month with $160 down. That didn’t seem right!… and still haven’t helped me set up my cameras. About to return them to @BestBuy
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Derek Zhou
(@derekczhou) reported
@ArloSmartHome We have an issue with our order, but neither your chat nor phone line is connecting us with a live person. Can we get some help please?
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Daniel Crook
(@EMsafe) reported
@thomasj Build this into an app for @ArloSmartHome please!!!! Ridiculous speeds down our (30mph) road. Sounds like a racetrack most days.
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JFB
(@JFB_Dupasta) reported
@247_arlo @ArloSmartHome @ArloStuff are even capable of comprehending and yet I’m still being given the run around as if I’m some kind of moron. I have done so much troubleshooting and pinpointed the issue to a faulty base station 2/3
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