Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 5 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
| Delray Beach, FL | 1 |
| Miami, FL | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Winter Haven, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Arlo Community
(@ask_Arlo) reported
@paratracker (1/2) Thanks for reaching out. Please send us a DM through our official Twitter pages @ArloSmartHome or @ask_Arlo with the following so we can endorse your concern to our support team: - Email add linked to your Arlo acct - Screenshot of the error message - Contact # & time zone
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Windex Popsicle
(@WindexPopsicle) reported
I’m not sure which is a worst set up situation, @ArloSmartHome or MyQ. Both suck.
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Dr. TGB M.D.
(@TheGameBay) reported
@ArloSmartHome If it worked. Gotta love that outsourced support team that offers zero help except "we can't do basic things unless you subscribe."
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margaret ceconi
(@margo911) reported
@ArloSmartHome worst customer service. All you can get are bots, no humans. They owe me a replacement camera, waiting over a month now. Don’t buy their products.
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Blue Dog Printing
(@bluedogprinting) reported
@ArloSmartHome I need support contact info. The info on the online support and chat bot have been unable to help. I need to contact a human.
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mia moore
(@mi4moore) reported
@ArloSmartHome I like Arlo systems, don’t get me wrong. But I have been trying to resolve this problem for 2 days. Two days.
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Danny Butlin-Policarpo
(@dannypolicarpo) reported
@ArloSmartHome ever considered adding a WiFi network option to geofencing that would turn off modes for those that live in poor network/GPS locations? My geofencing modes trigger away mode despite being home when it loses GPS. A recognised WiFi network option could solve this.
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Claire Ferguson
(@ClaireFergus) reported
@ArloSmartHome hi, is your support server still down? I have been trying to contact support all day to follow up on my case and it says the server is down for maintenance. All day?
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Steve Domenici
(@steved718) reported
@Dezflurane @ArloSmartHome same.... down...
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Arlo Community
(@ask_Arlo) reported
@paratracker Thanks for reaching out. Please send us a private message through our official Twitter pages @ArloSmartHome/@ask_Arlo with the following so we can endorse your concern to our support team: - Email add linked to your Arlo acct - Screenshot of the error message - Contact number
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Samantha
(@HaveSippy) reported
.@ArloSmartHome why is it impossible to speak to customer service? Its all automated, and it just hangs up on you. Please help, I'd like to speak with someone. Thank you.
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Hard Knock Nox (For Us)
(@KnockNoxUltra) reported
@ArloSmartHome your vmc4041 camera has ZERO night vision. Wtf did I pay for? Yes, the light comes on but that light does nothing for someone that is 20 ft away.
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Windex Popsicle
(@WindexPopsicle) reported
@ArloSmartHome And all I’m trying to do is checnge the network and it can’t read a stupid QR code. Fix this ****.
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Jennifer Yuen
(@jenuine_oakland) reported
If anyone is considering home security cameras, please do NOT purchase @ArloSmartHome! We have had issues with several of our cameras;one in particular hasn’t worked in 6 months! Their customer care and ability to troubleshoot is terrible! Claim denied for replacement! Any rec’s?
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james donohue
(@artofjames) reported
How is it you have great products and the worst customer service...@ArloSmartHome When you can't talk to a live person you lose so much in translation.. shame.. lost me as a customer..