Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 5 |
| Denver, CO | 2 |
| Berlin, Land Berlin | 2 |
| Adelaide, SA | 2 |
| Willoughby, OH | 1 |
| Newland, NC | 1 |
| Elk Grove, CA | 1 |
| Seedorf, BE | 1 |
| Perpignan, Occitanie | 1 |
| Williamstown, NJ | 1 |
| Suwanee, GA | 1 |
| Miami, FL | 1 |
| Tarpon Springs, FL | 1 |
| Bellville, OH | 1 |
| Katy, TX | 1 |
| Clearfield, PA | 1 |
| New City, NY | 1 |
| Littleton, CO | 1 |
| Birmingham, AL | 1 |
| Toronto, ON | 1 |
| Preußisch Oldendorf, NRW | 1 |
| Warren, MI | 1 |
| Mulhouse, ACAL | 1 |
| Hachenburg, Rheinland-Pfalz | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Giesen, Lower Saxony | 1 |
| Magstadt, Baden-Württemberg Region | 1 |
| Albuquerque, NM | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Francisco Maldonado
(@Franko06207532) reported
@ArloSmartHome now been trying 2 weeks to buy a subscription for Arlo cameras, been on hold with your customer support for hours-NO success. Arlo cameras cannot work without a subscription-they are useless. Who can help resolve this? Returning Cameras by week end IF NOT resolved.
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sara
(@sm_stkt) reported
The alert video is not saved, my country was not added to the system, I bought the camera in December 2020 and so far my country has not activated, why was I not informed of this big problem before buying @ArloSmartHome @NETGEAR #Arlo #Netgear
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B. Kay
(@BryanAKay) reported
@ArloSmartHome I would like to now cancel because of an extended delay. I’m told that the order is in fulfillment and there is no flexibility on the standard cancellation policy, yet I am asked to make an exception without regard to the impact on me. Seems only fair. Please help.
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Nicolas Begasse
(@NBegasse) reported
@ArloSmartHome has the worst customer service ever. I spent hours talking to respresentatives. Worst customer satisfaction ever for a defective product.
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Lisa Deupree
(@bbfarmer2) reported
@ArloSmartHome help. How to subscribe using an IOS device????
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p51mustangcaf
(@RokkiMcGarrett) reported
@ArloSmartHome Keeps disconnecting with "Not connected to internet error msg" when I'm using my data and not on Wifi. FYI, can't be on Wifi all the time. Attempting to re log back in several times is very frustrating 😠😠 Tried uninstalling and reinstalling the App no help.
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Faisal sadiq
(@faisalraju) reported
@ArloSmartHome Fix your arlo smart subscription issue. Users are without camera's recording and can not subscribe for arlo smart plan. It's been a week and on going issue from last year. Arlo should not only spend money to sell new products instead fixing existing one first.
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K&M
(@KM64780550) reported
@ArloSmartHome DO NOT BUY. You must have a subscription for product to work pro3 and up. The direct storage is trash. Takes forever to load and u have no idea what triggered the camera. They should offer free 3-day recording at least. DO NOT buy unless U want to pay a monthly fee.
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win + x, u, u
(@jb_fast) reported
@ArloSmartHome goddamn you mf's and your ******* non stop popup ads in your app and on the desktop, you ******* pieces of ****, **** you
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Cassius A Gray
(@408Cassius) reported
@ArloSmartHome @mbmcrae @reviewed You should tell your customers to look at your "Ask the Arlo Community" section prior to purchasing any Arlo products. It's full of complaints, issues, broken features, and no support. Even if you submit a ticket, it goes nowhere. #WorstCustomerServiceAwards
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Moe Baghai
(@MoeBaghai) reported
@ArloSmartHome recently I have been getting double notifications for every alert. On Android and Apple phones. I've reinstalled the app & no change. Help? Thanks!
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Celtic Byrd
(@celtic_byrd) reported
@ArloSmartHome can you please help via dm. Arlo is not recognizing my email when I try to log in. The message I get is “no such email “ yet Arlo writes to me on that same email
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Andy Creach
(@acreach) reported
@ArloSmartHome nice work. On hold for support and support disconnects...I dial back in and “I’m sorry, support is closed for today”. Terrible support
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Ash
(@upgradeyuh) reported
@ArloSmartHome I opened a case and was given instructions to go through which did not resolve. Upon updating the case several times no one has responded back again. I’m still under warranty but can’t get any help
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Richard Beck
(@RichardABeck) reported
@ArloSmartHome what's up with the broken @amazon echo skill? Those @ring cameras are looking pretty good these days. Just say'n.
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