Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Perkasie, PA | 1 |
| New York City, NY | 1 |
| Salzgitter, Lower Saxony | 1 |
| Fort Wayne, IN | 1 |
| London, England | 1 |
| Salinas, CA | 1 |
| Smyrna, TN | 1 |
| Denver, CO | 1 |
| Sanford, NC | 3 |
| Schnecksville, PA | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Longmont, CO | 11 |
| Lannion, Brittany | 1 |
| Lowell, MA | 1 |
| Wuppertal, NRW | 1 |
| Charlotte, NC | 1 |
| Louth, England | 1 |
| Honolulu, HI | 1 |
| Seattle, WA | 1 |
| Meldorf, Schleswig-Holstein | 1 |
| Chicago, IL | 1 |
| Poole, England | 1 |
| Paris, Île-de-France | 3 |
| Chesapeake, VA | 1 |
| Houston, TX | 1 |
| Benton, AR | 1 |
| Cape May, NJ | 1 |
| Sayreville, NJ | 1 |
| Fuxin, Liaoning | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan J Ahearn (@unravelinfinite) reported@ArloSmartHome , your support is absolute ****. Are you seriously are asking me to pay you more money just to ask one of your engineers to get your terrible app to do what it's supposed to be able to do according to the promises on your product box?
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Austin (@Fanboy08) reportedIf @ArloSmartHome could develop a camera algorithm that tracked a subject from one view cam1 to cam2 and show the subject transition from one cam to the next cam if the cameras had overlap it would help them sell more cameras and increase the density of sold cams per house.
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Evan Knupp (@EvanKnupp) reportedIf you've been considering home security cameras, I recommend avoiding @ArloSmartHome . Their camera systems are very expensive and their customer service is poor. @WyzeCam is a much better alternative. They don't rip you off and they actually care about their customers.
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Becki (@beckitxex) reported@ArloSmartHome we bought an Arlo Pro System but lost the cord to charge the cameras with! How can we charge them? We can’t call you because we don’t have a subscription. Help!
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Kel Varnsen (@kel_varn) reported@ArloSmartHome I need to delete my Arlo account, but I am not a paid subscriber, so I can’t contact support. How are you going to fix this problem?
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Do The Right Thing (@NotAppropriate2) reported@ArloSmartHome Arlo Go 2 is not ready for prime time. The battery drains super fast. The only charging option - magnetic charging cable - is super SLOW. And it looks as if you don't even sell replacement batteries yet?
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Douglas Gillespie (@dcgillespie) reported@ArloSmartHome Arlo in the UK have the worst customer service I have ever encountered anywhere. I purchased 4 x Ultra 2 and 3 x Pro 3 cameras and am now seriously regretting it. I have clearly made a dreadful choice. In spite of the cost I am ditching Arlo totally and finding an alternative. 🙁
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triplechaser (@triplechaser) reported@WGSuckss @ArloSmartHome My base station has been offline for the last 10 minutes (at least).
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Johighness (@johan405822) reported@ArloSmartHome aye **** your product “you don’t qualify for live customer support” what kind of ******* company has you pay for that.
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gone (@reid_murnan) reported@ArloSmartHome after going through a loop with the “support” team I still have come up with nothing. Paid over $300 for 3 cameras and 2 of them broke before a year was even up. which sucks since they’re still under warranty & I got zero help.
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Matthew Patrick (@Matt_Patrick5) reported@ArloSmartHome you guys have the worst customer service I've ever seen.
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jacobdetering (@jacobdetering) reported@ArloSmartHome is your system down? Can't login via the app or browser. Getting an API error.
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Corales (@corales559) reported@ArloSmartHome @techradar Just fix the tech problem where you CAN’T turn on silent mode to mute incoming calls AND turn off the leave a message feature, without having issues. There’s threads dating 2+ year with no resolution. I just want my doorbell to ring w/no call to my phone or a prompt to leave a VM
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Joshua Kelsey (@WGSuckss) reported@ArloSmartHome is there a server outage?
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Doug Rioux (@DougRioux) reported@ArloSmartHome customer service is the WORST! I’ve wasted hours trying to get my smart notification issues fixed. Broken promise after broken promises by your support people. Today I’m filling a complaint with the Better Business Bureau! Buyers Beware, don’t buy Arlo products!
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