Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:

Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Longmont, CO | 7 |
Adelaide, SA | 2 |
Minneapolis, MN | 2 |
Magstadt, Baden-Württemberg Region | 1 |
Albuquerque, NM | 1 |
Paderborn, NRW | 1 |
Jewar, UP | 1 |
Leeds, England | 1 |
Stendal, Saxony-Anhalt | 1 |
Toronto, ON | 1 |
Brockton, MA | 1 |
Port Orchard, WA | 1 |
Spokane, WA | 1 |
Reading, England | 1 |
Sydney, NSW | 1 |
Moreno Valley, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Calvin (@askkevindotcom) reported
@ArloSmartHome sucks that it takes over 1m to sync up camera to my phone while on the same network. What is it with security about always been last to the show? Well I invested in the system and seems to be a big let down especially coming from a subscriber. #CustomerService
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Calvin (@askkevindotcom) reported
@ArloSmartHome @CEOAction get better equipment and better app please. currently the service is terrible. #CustomerService
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Steven R. Baker (@srbaker) reported
@ArloSmartHome is the worst purchase I’ve ever made. It’s complete garbage. Unfortunately I think the competitors are all worse. :(
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Klāvs (@KlavsTaimins) reported
@ArloSmartHome Sorry, guys. Your “support” chat is dumbest one ever. It’s supposed to be “live”, says its connecting me with support, then says “We’ll answer in 2-3 days”. Didn’t even allow to finish up description of problem.
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Anonmis (@Anonmis) reported
@ArloSmartHome Hello, who can I reach out for support that can actually assist me with an issue with your cameras? I have opened multiple tickets on your website throughout the last year and support solves them simply by closing them with no response or solution
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Calvin (@askkevindotcom) reported
@FernandoScheps @ArloSmartHome Company is trash and doesn't work half the time. WORD FOR WORD. SYSYEM WORKS HALF THE TIME. SO PISSED WITH #arlo
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Stuart Simpson (@stuartsimmo) reported
@ArloSmartHome emailed last week to your customer support and haven’t heard anything back. 3 out of 4 of my products are useless and not working. This probably explains the similarities between product and customer care - shengus McKnight! Going to swap products to Ring!!
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John Harper (@handsomejohnh) reported
@niall_mccabe11 @ArloSmartHome I have the exact same issue.
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Kal El (@PresElectKalEl) reported
@ArloSmartHome your camera system is complete GARBAGE my catalytic converter was stolen off my car ON MY DRIVEWAY and your stupid camera never went off 🤬 #arlocamera #arlo #timeforanewsecuritysystem
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Curtis Smyth (@CSmyth2020) reported
@ArloSmartHome Your company is garbage. I get no support when things stop working and you only have chat bots that don’t help. Not recommending this company to anyone! #terriblesupport
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Sam Solace (@SamuelSolace) reported
Some @ArloSmartHome support techs require updated training. Two contacts (chat and phone call) neither solved issues and no help in online docs. Found solution on my own AFTER asking if it was a fix and was told NO.
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No More Thinking, Time To Start Drinking®️ (@nmtttsd) reported
@ArloSmartHome why do I have to reboot my base station everyday to get the cameras to detect motion? Firmware 1.16.5.7_830_a530306. Fix it please. Annoying
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🄳🄰🅅🄸🄳 🄲🄷🄾🅆 (@davidchow) reported
@ArloSmartHome Feel free to send me a wirefree video doorbell then to replace the audio doorbell that no longer relays direct mobile calling thanks to some mysterious update. Many of us waiting for a month now from support for a fix.
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Tisha Luk 📸 🍷 🌎 (@TisheyeLens) reported from Barrie, Ontario
@Explorographer @ArloSmartHome We have a Nest camera that goes offline constantly. We have up. Now we’re looking for a good alternative.
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Hector Martinez (@guapeton4289) reported
@ArloSmartHome #problem persists. although he deleted the camera and I turn it into a recorder. in a few hours a stay of the way it shows the photo Do I need to get to an address where it can be sent and I be able to repair it or how do I solve this inconvenient @USAGovEspanol