Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 8
Paris, Île-de-France 3
Sanford, NC 1
Lannion, Bretagne 1
Lowell, MA 1
Wuppertal, NRW 1
Charlotte, NC 1
Louth, England 1
Honolulu, HI 1
Seattle, WA 1
Meldorf, Schleswig-Holstein 1
Chicago, IL 1
Poole, England 1
Chesapeake, VA 1
Houston, TX 1
Benton, AR 1
Cape May, NJ 1
Sayreville, NJ 1
Fuxin, Liaoning Sheng 1
Wilson, NC 1
Bodenwöhr, Bavaria 1
Falls Church, VA 1
Wernigerode, Saxony-Anhalt 1
Laplace, LA 1
Smithfield, PA 1
Offenbach, Hessen 1
Vienne, Auvergne-Rhône-Alpes 1
Gif-sur-Yvette, Île-de-France 1
Phoenixville, PA 1
Viersen, NRW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • portilloleopold Leo Portillo (@portilloleopold) reported

    @ArloSmartHome Your last update broke local storage, and it has been 5 days, be accountable and fix it! #ArloThiefs #ArloScammers

  • cuzineddie73 @CuzinEddie73 (@cuzineddie73) reported

    @ArloSmartHome the equipment my family invested in from your company is failing. Less than a year on both cameras and solar chargers. You're customer service is terrible. My family has over $500 invested in your equipment and we can't get any help from you're company. Now what?

  • delphiswimslate DelphiSwimsLate (@delphiswimslate) reported

    @ArloSmartHome MFA does not work on iOS app. You cannot leave the app to get the code, because when you return to enter it, you get booted back to the login page.

  • DaemonXar Legal Phil, Until the End 🐀 (@DaemonXar) reported

    I bought @ArloSmartHome cameras because I liked the local storage option. I didn’t want to pay a monthly fee. The cameras are great. So great, that how bad their software is at local storage (working 6 mos of the last 3 years) feels deliberate, like they’re pushing cloud subs.

  • dmarov Damo63 (@dmarov) reported

    @ArloSmartHome the new app update 4.0.2 has issues with local footage recording and access. Please fix.

  • StevenHowe365 Steve Howe (@StevenHowe365) reported

    @ArloSmartHome Arlo’s new firmware requires you to have a subscription to view video from your cameras. No longer can you store video on local storage. This is a crime. Many have same issue as me. Do not buy Arlo

  • dwcorum Corum Saxon 🇺🇸 ❤️ #45 & USA (@dwcorum) reported

    @ArloSmartHome Your customer support is below par. Answered all the questions. No remedy. Others having same problem with your automated support stating it’s resolved. And yes, I have the most current App available. Impossible to get a “live human” to help.

  • DeeCee65058630 DeeCee (@DeeCee65058630) reported

    @TrishODonnell19 @ArloSmartHome @ArloHelp I've just had a response. They are passing on my problem to the relevant team. Let's hope it gets sorted soon.

  • DeeCee65058630 DeeCee (@DeeCee65058630) reported

    @TrishODonnell19 @ArloSmartHome .....the old app which still works. But for now I have to use 2 phones and one only works on WiFi so okay if I'm can get into a host wi-fi but not on 4g. Not happy with their "help".

  • richaoj Oliver Richards (@richaoj) reported

    Dear @ArloSmartHome. Please fix your crappy android app. Please. It is incredibly unfair to customers who spent $$ on your cameras to have their ability to use them degrade over the past few years because your app has gotten worse.

  • Azza5069 Azza 🏳️‍🌈 (@Azza5069) reported

    @ArloSmartHome @ArloSmartHome doesn’t have your back when they have ****** app software and lock their users out. With terrible support I now have a functionless camera system, thanks for being useless Arlo, I would never recommend you to anyone!

  • gsteinm Greg Steinmetz (@gsteinm) reported

    @ArloSmartHome how does a person actually talk to a human to solve a problem? Chat and going back and forth through email every 3-4 days is not a great customer experience.

  • donpatoman andres acevedo (@donpatoman) reported

    @ArloSmartHome my base station stopped working last week. Non of my cameras are working & i m paying a monthly subscription. Tried all troubleshooting, even a base replacement. Nothing. Please help. #arlooffline #arlocamera #arlonotworking

  • ShriAbeLincoln Shri Abhiram Lincoln (@ShriAbeLincoln) reported

    From @ArloSmartHome discussion forums I realized this issue existed since 12/13 and irresponsible and unprofessional Arlo technical team never notified its users about issues with local recording and still no fix even after 5 days.

  • ShriAbeLincoln Shri Abhiram Lincoln (@ShriAbeLincoln) reported

    alerting software issues which wouldn’t allow recording locally. No notifications about a major software issue and @ArloSmartHome shamelessly keeps promoting its products and specials through its in-app notifications. Shame on you! #Arlo #securitybreach #NoNotification

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