Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 3
Denver, CO 2
Berlin, Land Berlin 2
Port Huron, MI 1
New York City, NY 1
Pinneberg, Schleswig-Holstein 1
Leigh, England 1
Aachen, NRW 1
Willich, NRW 1
Rieschweiler-Mühlbach, Rheinland-Pfalz 1
Saint-Denis, Réunion 1
Houston, TX 1
Los Angeles, CA 1
Beijing, Beijing Shi 1
Tourcoing, Hauts-de-France 1
Stockport, England 1
Rome, Lazio 1
Dinslaken, NRW 1
City of London, England 1
Ealing, England 1
Canberra, ACT 1
Corona, CA 1
Warrington, PA 1
Saint Charles, IL 1
Panama City Beach, FL 1
Willoughby, OH 1
Newland, NC 1
Elk Grove, CA 1
Seedorf, BE 1
Perpignan, Occitanie 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • GaryHailes Gary Hailes (@GaryHailes) reported

    @VerisureUK @ArloSmartHome Pqlease do not get involved with these. The cameras and bell have been nothing but trouble and have been off line more than on. Customer service is appalling, they clearly spent too much on a misleading TV campaign and nothing on customer service.

  • sonbaetaekwondo 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Yorkshire:🇺🇸🇨🇱 (@sonbaetaekwondo) reported

    @ArloSmartHome The goods are great the after sales service is quite frankly awful . Just hope no one has a problem as the customer care isn't in existence

  • dcmartin336 Donna Martinez, EdD (@dcmartin336) reported

    @ArloSmartHome Help- New camera&Account: Husband at the house set it up. I'm at different location and set up account too not realizing I needed to have his invite sent to me. How do I delete the account I started (no devices on) to accept his friend invite and set up our camera remotely?

  • emeltze Evan Meltzer (@emeltze) reported

    @ArloSmartHome Been trying to reach a live help agent for a week for tech support. What is going on??????!!!

  • bmwMischelle Mischelle Watkins (@bmwMischelle) reported

    @ArloSmartHome @obsessed_atl It's actually YOUR responsibility to handle your customers. It's not the communities problem. It's your business model not ours. Don't place the responsibility on us. Or pay people on the forum every time they help someone.

  • mrchrxs Chris (@mrchrxs) reported

    @ryangjchandler @jbrooksuk @ArloSmartHome Apparently even if Eufy servers are down, you can’t view the recordings on the base. We just went with Eufy because of price and HomeKit.

  • delnortez DelNortez (@delnortez) reported

    @ArloSmartHome I spent four hours trying to get the simplest of questions answered by your support today. No luck, even when I tried to pay your support extortion. I guess tomorrow I’ll rip out your garbage equipment and find a company who cares about paying customers. #ripoff

  • GearheartJohn John (@GearheartJohn) reported

    @ArloSmartHome No support and now 2 step verification. No wonder they have closed down phone support, probably couldn't handle all the complaints.

  • Chefpuz Brian P (@Chefpuz) reported

    @ArloSmartHome I’m not getting any help with the phone support people. They never call back or update cases and issues never resolved

  • raoul23679755 raoul (@raoul23679755) reported

    @ArloSmartHome Terrible customer service, are not capable to arrange a return and refund. Surely I am not the first customer to return an item?

  • HRGirl411 Yonica Squires (@HRGirl411) reported

    @ArloSmartHome why don't you have a customer service number or a way to speak with a representative? I have a billing issue. Please advise

  • OWStarr Oliver Starr (@OWStarr) reported

    @ArloSmartHome your iOS app is buggy af. Every time you expand the view of a camera then reduce it, the whole app hangs. This has been happening since day one but it’s become an unacceptable annoyance. Please fix it!!!

  • Lwsifur Lucy Loo (@Lwsifur) reported

    @ArloSmartHome is your app down in the UK? Keeps crashing and then won't log back in (tried on 3 different devices)

  • poff34 ERIC (@poff34) reported

    Do not ever buy @ArloSmartHome products. They do not stand behind their product and their customer support sucks when you need help. I have asked for a manager to talk about my issues and have been told chat does not have managers that I will need to call in and wait on hold.

  • msgexplores Morgan Greenhalgh (@msgexplores) reported

    While @ArloSmartHome makes products that work well until they fail. After 5 months my doorbell died. Then 2 weeks with the worst customer service. Then we'll send you a replacement, at your cost. I'd avoid. The singular worst customer service I've experienced.

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