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Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 9
Perkasie, PA 1
New York City, NY 1
Salzgitter, Lower Saxony 1
Fort Wayne, IN 1
London, England 1
Salinas, CA 1
Smyrna, TN 1
Denver, CO 1
Sanford, NC 3
Schnecksville, PA 1
Phoenix, AZ 1
Franklin, TN 1
Lannion, Brittany 1
Lowell, MA 1
Wuppertal, NRW 1
Charlotte, NC 1
Louth, England 1
Honolulu, HI 1
Seattle, WA 1
Meldorf, Schleswig-Holstein 1
Chicago, IL 1
Poole, England 1
Paris, Île-de-France 3
Chesapeake, VA 1
Houston, TX 1
Benton, AR 1
Cape May, NJ 1
Sayreville, NJ 1
Fuxin, Liaoning 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • richaoj
    Oliver Richards (@richaoj) reported

    Dear @ArloSmartHome. Please fix your crappy android app. Please. It is incredibly unfair to customers who spent $$ on your cameras to have their ability to use them degrade over the past few years because your app has gotten worse.

  • dmarov
    Damo63 (@dmarov) reported

    @ArloSmartHome the new app update 4.0.2 has issues with local footage recording and access. Please fix.

  • gsteinm
    Greg Steinmetz (@gsteinm) reported

    @ArloSmartHome how does a person actually talk to a human to solve a problem? Chat and going back and forth through email every 3-4 days is not a great customer experience.

  • PrakashParames
    prakash parameswaran (@PrakashParames) reported

    @ArloSmartHome Buyer Beware !! Arlo turned off local storage of recordings and now all my cameras don't record to my USB drive anymore (4 Pro 3's and 1 Pro 3 floodlight). In addition the flood light does not turn on anymore when there is motion detected. Seems like a poor quality product.

  • dwcorum
    Corum Saxon 🇺🇸 ❤️ #45 & USA (@dwcorum) reported

    @ArloSmartHome Your customer support is below par. Answered all the questions. No remedy. Others having same problem with your automated support stating it’s resolved. And yes, I have the most current App available. Impossible to get a “live human” to help.

  • Azza5069
    Azza 🏳️‍🌈 (@Azza5069) reported

    @ArloSmartHome @ArloSmartHome doesn’t have your back when they have ****** app software and lock their users out. With terrible support I now have a functionless camera system, thanks for being useless Arlo, I would never recommend you to anyone!

  • TrishODonnell19
    Trish O'Donnell (@TrishODonnell19) reported

    @ArloSmartHome Arlo Uk support not replying to my ticket for help

  • KeithVinson18
    Keith Vinson (@KeithVinson18) reported

    @ArloSmartHome **** products so if you're unfortunate enough to win this.. good luck trying to get them to function properly or respond to any support request

  • JokerTomWest
    Tom West (@JokerTomWest) reported

    @ArloSmartHome lost my stored payment information & instead of admitting it they're sending me threatening "we're having trouble processing your payment information" messages. I swear to God I am through with this **** company. If I could get my money back I would go elsewhere.

  • VersionBen6999
    Ben (@VersionBen6999) reported

    Hey @ArloSmartHome ...what's it take to get someone competent to help tech support wise? My question should be simple, but I keep getting foreign reps who can't grasp it...

  • TheRealSterk
    TheRealSterk™️ (@TheRealSterk) reported

    Guess it’s time to switch from @ArloSmartHome because they insist on flooding me with ads every time I open their PAID FOR camera app. What terrible service. #ditchthearlo #arloequalsads

  • juliefallon1
    WiganJulie (@juliefallon1) reported

    .@ArloSmartHome WHY IS YOUR CUSTOMER SERVICE SO BAD????

  • donpatoman
    andres acevedo (@donpatoman) reported

    @ArloSmartHome my base station stopped working last week. Non of my cameras are working & i m paying a monthly subscription. Tried all troubleshooting, even a base replacement. Nothing. Please help. #arlooffline #arlocamera #arlonotworking

  • bulldogdev
    Ash (@bulldogdev) reported

    @Maart003 @ArloSmartHome Nah problem is now resolved. I had to reboot the hub a few times though.

  • Kadesh88D
    Josh D (@Kadesh88D) reported

    @ArloSmartHome Worst company I can’t get a hold of anyone @+1 (888) 339-3356

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