Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 5
Denver, CO 2
Berlin, Land Berlin 2
Adelaide, SA 2
Willoughby, OH 1
Newland, NC 1
Elk Grove, CA 1
Seedorf, BE 1
Perpignan, Occitanie 1
Williamstown, NJ 1
Suwanee, GA 1
Miami, FL 1
Tarpon Springs, FL 1
Bellville, OH 1
Katy, TX 1
Clearfield, PA 1
New City, NY 1
Littleton, CO 1
Birmingham, AL 1
Toronto, ON 1
Preußisch Oldendorf, NRW 1
Warren, MI 1
Mulhouse, ACAL 1
Hachenburg, Rheinland-Pfalz 1
Marseille, Provence-Alpes-Côte d'Azur 1
Giesen, Lower Saxony 1
Magstadt, Baden-Württemberg Region 1
Albuquerque, NM 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • KM64780550 K&M (@KM64780550) reported

    @ArloSmartHome @HomeDepot Fix your direct storage problem. It’s horrible. I shouldn’t have to pay for a subscription. You tricked me and failed to identify that Pro models will not get 7-day streaming free. That info is hidden. I’m extremely upset with your business practices. DO NOT buy until they fix

  • calidreamin1984 Cali (@calidreamin1984) reported

    @ArloSmartHome Why is it that my camera keeps going off? Now my house was broken into and bc it went offline, we dont know who came in my house? Why even have this camera if the wifi goes off and it doesnt notify you the camera isnt on?

  • faisalraju Faisal sadiq (@faisalraju) reported

    @ArloSmartHome Fix your arlo smart subscription issue. Users are without camera's recording and can not subscribe for arlo smart plan. It's been a week and on going issue from last year. Arlo should not only spend money to sell new products instead fixing existing one first.

  • inna_jolie InnaNessy (@inna_jolie) reported

    @ArloSmartHome i purchased a year ago almost not even using it and it is broken. I spen so much time on the phone just to hear that you cant help me! so its 300$ one year use only piece of shirt

  • JunyrRaK JunyrRaK (@JunyrRaK) reported

    @ArloSmartHome pretty disappointed that I can’t have my Video Doorbell record locally (w/ base station) without buying a subscription. Y offer local recording at all? My other cams record no problem. I was trying to replace one cam w the doorbell so I dont have to change batts

  • tiggyboos Tiggy Boo (@tiggyboos) reported

    @SmokeytheET @ArloSmartHome Wait until it doesn't record when you need it to and tech support cant help solve anything after wasting months!

  • KindleCutie Lucy Jane Danger (@KindleCutie) reported

    @ArloSmartHome Customer service reps are misleading, just bought a whole new system to find out it's not compatible w/ my plan even though I was told they would be. As a Realtor, I have recommended these to many clients, but can no longer recommend #arlosmarthome due to bad CS.

  • JeffWallaceWY Jeff Wallace (@JeffWallaceWY) reported

    @ArloSmartHome @CEOAction Good for you. Now fix your buggy app and get your company profitable.

  • BryanAKay B. Kay (@BryanAKay) reported

    @ArloSmartHome I would like to now cancel because of an extended delay. I’m told that the order is in fulfillment and there is no flexibility on the standard cancellation policy, yet I am asked to make an exception without regard to the impact on me. Seems only fair. Please help.

  • HelenRaw62 Helen (@HelenRaw62) reported

    @ArloSmartHome We bought 3 external cameras in May 2018 however 1 has stopped working. Technical guys told us it’s broken and we need to buy new as out of warranty. So that another £180 after only 32 months! Contact form completed but ignored by Arlo. #terriblecustomerservice

  • TexasFancyBoots Fancy Boots (@TexasFancyBoots) reported

    There’s a gap in notifications from 4pm Sunday to 4:30am Monday. There’s NEVER no activity at that time. I usually have between 30-50 notifications from that camera, during that time, each night. But not when it matters, apparently. @ArloSmartHome, that’s just absolute trash.

  • DBraben David A. Braben (@DBraben) reported

    @ArloSmartHome I'll take it back concerning your poor support. Robert in the UK was wonderful. Give him a gold star. :)

  • RyanStenson Ryan Stenson (@RyanStenson) reported

    @ArloSmartHome @appleinsider how do I change my doorbell to be connected to my hub - its currently on Wifi. Your in-app Help link points to an article that doesn't describe how to do this either.

  • Franko06207532 Francisco Maldonado (@Franko06207532) reported

    @ArloSmartHome now been trying 2 weeks to buy a subscription for Arlo cameras, been on hold with your customer support for hours-NO success. Arlo cameras cannot work without a subscription-they are useless. Who can help resolve this? Returning Cameras by week end IF NOT resolved.

  • upgradeyuh Ash (@upgradeyuh) reported

    @ArloSmartHome I opened a case and was given instructions to go through which did not resolve. Upon updating the case several times no one has responded back again. I’m still under warranty but can’t get any help

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