Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 3 |
| Laplace, LA | 1 |
| Smithfield, PA | 1 |
| Offenbach, Hessen | 1 |
| Vienne, Auvergne-Rhône-Alpes | 1 |
| Gif-sur-Yvette, Île-de-France | 1 |
| Phoenixville, PA | 1 |
| Viersen, NRW | 1 |
| Osterrönfeld, Schleswig-Holstein | 1 |
| Berlin, Land Berlin | 1 |
| Cumbernauld, Scotland | 1 |
| Olten, SO | 1 |
| Rennes, Bretagne | 1 |
| Delray Beach, FL | 1 |
| Miami, FL | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Winter Haven, FL | 1 |
| Port Huron, MI | 1 |
| New York City, NY | 1 |
| Pinneberg, Schleswig-Holstein | 1 |
| Leigh, England | 1 |
| Aachen, NRW | 1 |
| Willich, NRW | 1 |
| Rieschweiler-Mühlbach, Rheinland-Pfalz | 1 |
| Saint-Denis, Réunion | 1 |
| Houston, TX | 1 |
| Los Angeles, CA | 1 |
| Beijing, Beijing Shi | 1 |
| Tourcoing, Hauts-de-France | 1 |
| Stockport, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Yonica Squires
(@HRGirl411) reported
@ArloSmartHome why don't you have a customer service number or a way to speak with a representative? I have a billing issue. Please advise
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C.J. Dunbar
(@Iamtravelcat55) reported
@ArloSmartHome Only if it worked…new out of the box mine hasn’t worked….been trying to get help for over 7months…hopefully no one else buys your products
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Donna Martinez, EdD
(@dcmartin336) reported
@ArloSmartHome Help- New camera&Account: Husband at the house set it up. I'm at different location and set up account too not realizing I needed to have his invite sent to me. How do I delete the account I started (no devices on) to accept his friend invite and set up our camera remotely?
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J-man
(@Barta57) reported
@ArloSmartHome Just bought a new memory stick and it isn’t working. Help?
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Chris
(@mrchrxs) reported
@ryangjchandler @jbrooksuk @ArloSmartHome Apparently even if Eufy servers are down, you can’t view the recordings on the base. We just went with Eufy because of price and HomeKit.
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John
(@GearheartJohn) reported
@ArloSmartHome No support and now 2 step verification. No wonder they have closed down phone support, probably couldn't handle all the complaints.
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C.J. Dunbar
(@Iamtravelcat55) reported
@ArloSmartHome @tomsguide If only the products actually worked & there was actually some way to get help/resolutions from your “so called” customer support
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Mischelle Watkins
(@bmwMischelle) reported
@ArloSmartHome @obsessed_atl It's actually YOUR responsibility to handle your customers. It's not the communities problem. It's your business model not ours. Don't place the responsibility on us. Or pay people on the forum every time they help someone.
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Jamie Bishop
(@j4m1eb) reported
@VerisureUK customer service joke as usual. Got the @ArloSmartHome doorbell which was poor. Returned it, told twice that the £4.99 would not be charged but it has been. Was told I would be refunded postage which hasn't - 30min phone call, have to wait and see if they take it
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-RaceX-
(@RaceX) reported
Hi @ArloSmartHome your cameras offer some of the best picture quality available but your software is hot garbage. Probably going to return the kit.
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raoul
(@raoul23679755) reported
@ArloSmartHome terrible customer service, they are not capable to arrange for a courrier to return purchased by items. It has been going on for weeks now, I must not be the first customer to return an item…
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Chris Brown
(@ChrisBDesign1) reported
I’ve been attempting to get help with an issue since August but @ArloSmartHome decided to longer have a phone option and their chat bot is absolute trash. To top things off, now you have to PAY FOR A SUBSCRIPTION for support? I’m switching to Google Nest.
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Shiba Inu Token
(@ShibaInuCoin13) reported
@ArloSmartHome Why is your product and customer service so garbage? We pay far too much for a crappy experience. EVERYONE that uses your products have the same complaints. Super long delay for motion alerts, if you even get the alert. LONG delay for live stream.
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C.J. Dunbar
(@Iamtravelcat55) reported
@ArloSmartHome @TWICEonline I wanted this…until I got a camera set & 1 new out of box is defective,..been trying for over 7 months to get some help…no real person to talk to…they waiting out warranty..,shady…changed my wish list for my bee home to @RING
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Gary Hailes
(@GaryHailes) reported
@VerisureUK @ArloSmartHome Pqlease do not get involved with these. The cameras and bell have been nothing but trouble and have been off line more than on. Customer service is appalling, they clearly spent too much on a misleading TV campaign and nothing on customer service.
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