Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 11
Sanford, NC 3
Paris, Île-de-France 3
Smyrna, TN 1
Denver, CO 1
Schnecksville, PA 1
Phoenix, AZ 1
Franklin, TN 1
Lannion, Bretagne 1
Lowell, MA 1
Wuppertal, NRW 1
Charlotte, NC 1
Louth, England 1
Honolulu, HI 1
Seattle, WA 1
Meldorf, Schleswig-Holstein 1
Chicago, IL 1
Poole, England 1
Chesapeake, VA 1
Houston, TX 1
Benton, AR 1
Cape May, NJ 1
Sayreville, NJ 1
Fuxin, Liaoning Sheng 1
Wilson, NC 1
Bodenwöhr, Bavaria 1
Falls Church, VA 1
Wernigerode, Saxony-Anhalt 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • TimRadtke7 tjrat25 (@TimRadtke7) reported

    @ArloSmartHome worst system. I cannot change alert tones on a new iPhone 12. Burns through batteries. Run from this system

  • twistdwop36 twistdwop (@twistdwop36) reported

    @ArloSmartHome Worst customer service ever! Couldn’t understand the rep. All he did was read from a script. You need a number for billing questions

  • myke_gordon Mike.G (@myke_gordon) reported

    @ArloSmartHome Not happy with customer service. Spent over $400 with home smart security. Not working due to apps updated. Left without security. Cannot connect with new app😡

  • BACONoSANDWICH Travis (@BACONoSANDWICH) reported

    @ArloSmartHome I just had the worst customer service experience of my life by calling Arlo’s tech support. Please do yourself a favor and buy any other brand!

  • bob_in_atlanta Roberto (@bob_in_atlanta) reported

    @ArloSmartHome I’m having trouble with a camera and I’m trying to get through to Support. I finally got into chat and got the message “Chat terminated by agent.” What gives?

  • 408Cassius Cassius A Gray (@408Cassius) reported

    @mbmcrae Arlo customer service is trash. I have had to submit 3 tickets for the same thing, no updates from your company, a ticket lasting over 13 months, the entire duration of my subscription. @ArloSmartHome is the worst and should be seen as false advertisement at this point.

  • RichardABeck Richard Beck (@RichardABeck) reported

    @ArloSmartHome what's up with the broken @amazon echo skill? Those @ring cameras are looking pretty good these days. Just say'n.

  • MrJNowlin Jesse Nowlin: New Podcast Launched! (@MrJNowlin) reported

    @ArloSmartHome Are the Pro 4 Cameras recording to onboard storage and uploading when clips are requested or immediately uploading the footage after it is captured? We are planning about 20 of them for a property with very poor internet up in the mountains

  • Opinionatedwon Miles Larsen (@Opinionatedwon) reported

    @ArloSmartHome worst support I have ever seen. 5 open tickets no replies response or answer. Paid for overnight camera and it never came. 8 days and counting....

  • KM64780550 K&M (@KM64780550) reported

    @ArloSmartHome DO NOT BUY. You must have a subscription for product to work pro3 and up. The direct storage is trash. Takes forever to load and u have no idea what triggered the camera. They should offer free 3-day recording at least. DO NOT buy unless U want to pay a monthly fee.

  • Jur2e Jurre van Herwijnen (@Jur2e) reported

    @ArloSmartHome These forced popups, are the reason I've started using even network wide software/hardware anti-tracking, phoning home and ad blocker tools. It's been a **** tier experience can't wait to throw your **** in the recycling for a company that isn't like this.

  • l3oaussie l3oaussie (@l3oaussie) reported

    @ArloSmartHome How many support tickets do I need to raise? I have raised 7 already, but none has fixed the problem. Smart detection is bugged. It is a long issue that needs full attention ASAP.

  • sm_stkt sara (@sm_stkt) reported

    The alert video is not saved, my country was not added to the system, I bought the camera in December 2020 and so far my country has not activated, why was I not informed of this big problem before buying @ArloSmartHome #Arlo

  • greynraney PDXnowATX (@greynraney) reported

    @ArloSmartHome any chance we might get a firmware update soon? Constant false “vehicle alerts” are making me cranky. Camera records for 4-5 minutes and there’s literally nothing there. I’ve set the position well below the shaded area and turned sensitivity way down. Not helping

  • WantAGeek Jason Sutton (@WantAGeek) reported

    .@ArloSmartHome your products really are terrible. The baby cam shows a live stream that froze at some point in the night. It lags by at least a couple of seconds and quite often, it just sits there trying to connect. You should be ashamed of selling this as a baby safety device

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