Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 5
Denver, CO 2
Berlin, Land Berlin 2
Panama City Beach, FL 1
Willoughby, OH 1
Newland, NC 1
Elk Grove, CA 1
Seedorf, BE 1
Perpignan, Occitanie 1
Williamstown, NJ 1
Suwanee, GA 1
Miami, FL 1
Tarpon Springs, FL 1
Bellville, OH 1
Katy, TX 1
Clearfield, PA 1
New City, NY 1
Littleton, CO 1
Birmingham, AL 1
Toronto, ON 1
Preußisch Oldendorf, NRW 1
Warren, MI 1
Mulhouse, ACAL 1
Hachenburg, Rheinland-Pfalz 1
Marseille, Provence-Alpes-Côte d'Azur 1
Giesen, Lower Saxony 1
Magstadt, Baden-Württemberg Region 1
Adelaide, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • DerHerzog DerHerzog (@DerHerzog) reported

    @punchpunch @ArloSmartHome Thanks man. Their not bad products…until they don’t work… then the service is just…just bad.

  • Trussell3J JTrussell3 (@Trussell3J) reported

    @ArloSmartHome Servers are down and app history does not work. Care to comment on this!???

  • guychurchward Guy Churchward (@guychurchward) reported

    Hey @ArloSmartHome I have some #pro4 cameras, one of them the battery needs charging every 2-3weeks... not exactly 6 months ? .... what’s the issue ? How many videos is it good for on a full battery ?... other 2 are ~2x the length for a recharge but still way more than advertised

  • Jasonryan12 Jason Ryan (@Jasonryan12) reported

    @ArloSmartHome has sadly provided terrible customer service. We’ve tried to resolve purchasing some cameras with multiple cases opened and nothing has been resolved. They have yet to call back or email and it’s been over a week. They advertise promotions that aren’t available.

  • Vossi011984 Henrik Voss (@Vossi011984) reported

    @ArloSmartHome May I have serious question, please? Why doesn’t my Arlo system sends an email/notification, in case a camera fails to connect? The camera seems to be offline, but I haven’t got any message from the system. Thanks for your support!

  • jfrydakis Jason Frydakis (@jfrydakis) reported

    @ArloSmartHome Your Customer Support team just refused to provide an address to where I can address a consumer complaint letter. You have failed to fix a service/product which I paid for during the last 7 months. You will receive a complaint letter. @CitizensAdvice #UK #Arlo

  • TheDunlaps2001 SEDunlap (@TheDunlaps2001) reported

    @mbmcrae @John_C_Velasco @ArloSmartHome Really? At the cost of forcing your customers to log in with a 6 digit verification code every 20 minutes when they want to view camera feeds on a computer? Huge, HUGE problem!

  • freshtonic James Sadler (@freshtonic) reported

    Never buy @ArloSmartHome gear if you want a home security camera setup that actually works. 1. Only one family member can use the iPhone/Android app or web interface at a time - everyone else is automatically signed out when someone else signs in. *slow clap*

  • DavidCristTX David Crist (@DavidCristTX) reported

    @ArloSmartHome I really want to like Arlo, but your customer service is crap. I can't justify buying 1500+ worth of stuff and having the manufacturer barely support the product. If I have an issue, I want to get responded to reasonably and not a couple months later.

  • Kincer5 Daniel Kincer (@Kincer5) reported

    @ArloSmartHome 1 year warranty ran out less than a week ago. Should have told me they were not going to do anything once I provided my proof of purchase. Terrible customer service. Thanks for nothing @ArloSmartHome

  • sfinlay Stephen Finlay (@sfinlay) reported

    @ArloSmartHome Noticed that my Arlo Basestation and Arlo Q have been offline for the last couple of hours. Internet connection LED on Basestation is OFF. Not amber or green. This is via @Telstra in Sydney AUS.

  • TJSandersHere TJ Sanders (@TJSandersHere) reported

    @nadabakos @ArloSmartHome Maybe tech named after a hippie is a bad idea.

  • CraigNYC2 Craig (@CraigNYC2) reported

    Thank you @ArloSmartHome for offering zero help and compassion because my “BABY CAMERA” stopped working but is out of warranty by 3 weeks!!! Embarrassing customer service. #Arlo #Netgear @NETGEAR

  • jb_fast win + x, u, u (@jb_fast) reported

    so, in the realm of ******* ui people I'll add @ArloSmartHome for not allowing the user to paste their auth code into the login page in my defense, this isn't my junk, it's legacy crap that some clients have and it's going in the trash where it belongs very soon

  • DisadvantaJESS Jessica (@DisadvantaJESS) reported

    @ArloSmartHome this is the worst purchase that I've ever made in my entire life...😡😡😡😡

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