Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 6 |
| Adelaide, SA | 2 |
| Mulhouse, ACAL | 1 |
| Hachenburg, Rheinland-Pfalz | 1 |
| Berlin, Land Berlin | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Giesen, Lower Saxony | 1 |
| Magstadt, Baden-Württemberg Region | 1 |
| Albuquerque, NM | 1 |
| Paderborn, NRW | 1 |
| Jewar, UP | 1 |
| Leeds, England | 1 |
| Stendal, Saxony-Anhalt | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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walcy.carroll 😎
(@carroll_walcy) reported
@ArloSmartHome Horrible support from Arlo today. I’ve been a early adopter since 2014 back before the split from NetGear. There was an issue with my account which I didn’t realize until Saturday and which Arlo said I had two days to correct the issue so I call Monday.
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robert watson
(@rob_watson_96) reported
@curryspcworld @ArloSmartHome Can you help me with my order been on the phone over an hour and still nothing
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Tim Hill
(@HillTim) reported
Hey @ArloSmartHome now that you have totally broken the app with your rubbish 2FA attempt... are you going to fix things??
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HerbFromChicago
(@HerbFromChicago) reported
@ArloSmartHome Is the Arlo cloud down? I get alerts but nothing is being recorded to my library. I see my devices in the Arlo app but can’t “play” any of my devices. Yes, everything’s been restarted to no effect.
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DRC Electrical
(@DRCElectrical) reported
Very disappointed that my @ArloSmartHome cameras have both stopped working without warning and not getting any help to sort the problem out....unless I want to pay another £65 with no guarantees they will work after.....
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S. C.
(@456csr) reported
@ArloSmartHome , my video library currently isn’t accessible. Any idea on a turnaround time for a fix?
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Arty
(@MaeecsX) reported
@ArloSmartHome is Arlo down? Hasn’t detected motion when there was motion entire day
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Invy
(@Invyism) reported
@TeamKnowhowUK @ArloSmartHome @curryspcworld There are several DMs that have been ignored. I have now cancelled the order and submitted an INR request to paypal. Worst customer service I've ever dealt with, never again.
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Ace
(@Acee626) reported
from
Pasadena, California
@ArloSmartHome worst home security cameras out there. I can’t believe a product like this exist
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Samantha Potter
(@S_Potter_) reported
@ArloSmartHome award for worst customer service goes to you! Congratulations 🙃
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Casey Wallace
(@cw4ll) reported
@ArloSmartHome trying to get in touch with a human at support, having an issue with a defective camera. Can you have someone contact me? Been on an infinite hold and finally requested a call back but I'm still waiting... 😴
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Erica P
(@erica_l_perry) reported
@ArloSmartHome put through a service request on Sunday and still waiting on a reply. Can't get our cameras or base to connect through the app or online. How can I get help?
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St Olaf Butter Queen
(@Diggvintage) reported
@curryspcworld @ArloSmartHome Your customer service is in a mess, your ordering system is broken with nothing actually arriving.
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Rob's Podcast Mug
(@robspodcastmug) reported
Need some @ArloSmartHome @ask_Arlo help. Added my base/cameras to HomeKit and by default it added 3 of my 4 cams as “favorite cameras” on the My Home screen. For the life of me I can’t figure out how to add the last camera to the favorites. Any ideas?
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Vanessa C Campbell
(@VaneCadetto) reported
@ArloSmartHome my app is not working, it’s not showing me any recordings! i need help with this