Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 5 |
| Denver, CO | 2 |
| Berlin, Land Berlin | 2 |
| Saint Charles, IL | 1 |
| Panama City Beach, FL | 1 |
| Willoughby, OH | 1 |
| Newland, NC | 1 |
| Elk Grove, CA | 1 |
| Seedorf, BE | 1 |
| Perpignan, Occitanie | 1 |
| Williamstown, NJ | 1 |
| Suwanee, GA | 1 |
| Miami, FL | 1 |
| Tarpon Springs, FL | 1 |
| Bellville, OH | 1 |
| Katy, TX | 1 |
| Clearfield, PA | 1 |
| New City, NY | 1 |
| Littleton, CO | 1 |
| Birmingham, AL | 1 |
| Toronto, ON | 1 |
| Preußisch Oldendorf, NRW | 1 |
| Warren, MI | 1 |
| Mulhouse, ACAL | 1 |
| Hachenburg, Rheinland-Pfalz | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Giesen, Lower Saxony | 1 |
| Magstadt, Baden-Württemberg Region | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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whatiicanink
(@kinging100) reported
@ArloSmartHome your cameras are trash! The work one week….then second week you gotta reset the home base station!
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cv•🍄
(@alimacvt) reported
Worst costumer service goes to: @ArloSmartHome 👎🏽
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McelroyBlaireRN
(@RnBlaire) reported
Pretty sure I'm done with @ArloSmartHome . Every time I have an issue they avoid responding or delay until the item is no longer under warranty. Time to look for a company who cares
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Tyler Smith
(@tuler) reported
@ArloSmartHome the last place I want to see an ad is when I login to my Arlo app to find out if someone is trying to break into my home.
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VulcanLogic
(@VulcanLogic2) reported
@GuySie This says $3 a month, the guy at @ArloSmartHome I spoke to was pushing packages for hundreds of $. When I asked about monthly, he only offered $15/month with $160 down. That didn’t seem right!… and still haven’t helped me set up my cameras. About to return them to @BestBuy
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JJ
(@theJJBANJO) reported
@ArloSmartHome Don't buy this stuff. I have front and rear flood light cameras installed. Was fine until I took them down for a recharge and front camera doesn't work anymore. When checking for an update it says 'may take several minutes' I switched it off after 3hours!
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Lavion
(@Lavion) reported
@ArloSmartHome Worst Customer Service Ever! Arlo is a company that takes your money and doesn't care about its customers. Customer Service is outsourced to India, where agents read from scripts and speaks broken English.
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roy squillario
(@royj11) reported
@ArloSmartHome No customer service how safe can it be? I have a billing problem and your rep by email tells me I don’t have an account - so where is my monthly payment going ?
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PPH
(@Boston_Shanks) reported
@ArloSmartHome purchased 4 Pro 4 cameras. 1/2 are offline constantly. The useless suggestions don’t work. Return on the way.
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John Gearheart
(@JohnGearheart5) reported
@ArloSmartHome It's great for watching bugs and birds but it's not a very good security system. It does work some of the time. They have the worst customer support ever.
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SLY VILLELA
(@SFCSly) reported
@ArloSmartHome You either fix or replace base station or cancel my subscription.
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roy squillario
(@royj11) reported
@ArloSmartHome @treasuretruck Why don’t you have a telephone number people can call you on. I have a billing issue and there is no way to resolve it - your app dies not provide the support it should if you have no phone numbers that work. Perhaps your going out of business?
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TheTopherToph
(@TheTopherToph1) reported
Hey @NETGEAR can you do me a favor, and the rest of the world a favor, and just remove the broken *** geofencing feature from your useless stupid broken *** @ArloSmartHome app? Stupid useless ******* thing just sets it to arm no matter where ******** I am. Your developers suck
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IIBARKERII
(@IIBARKERII) reported
@ArloSmartHome How can I actually get some help from your garbage support? I am a paying customer and all I want to do is throw all my cameras away because of how terrible your service is! You guys are the worst company! #Arlo #ArloSmartHome #ArloSecurity
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DelphiSwimsLate
(@delphiswimslate) reported
@ArloSmartHome I’m having issues logging into the app. The journey does not work with saved passwords on iOS. Please follow me so I can send you a video of the problem.
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