Arlo Outage Map
The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Arlo users affected:
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Online Features
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Longmont, CO | 3 |
| Denver, CO | 2 |
| Berlin, Land Berlin | 2 |
| Port Huron, MI | 1 |
| New York City, NY | 1 |
| Pinneberg, Schleswig-Holstein | 1 |
| Leigh, England | 1 |
| Aachen, NRW | 1 |
| Willich, NRW | 1 |
| Rieschweiler-Mühlbach, Rheinland-Pfalz | 1 |
| Saint-Denis, Réunion | 1 |
| Houston, TX | 1 |
| Los Angeles, CA | 1 |
| Beijing, Beijing Shi | 1 |
| Tourcoing, Hauts-de-France | 1 |
| Stockport, England | 1 |
| Rome, Lazio | 1 |
| Dinslaken, NRW | 1 |
| City of London, England | 1 |
| Ealing, England | 1 |
| Canberra, ACT | 1 |
| Corona, CA | 1 |
| Warrington, PA | 1 |
| Saint Charles, IL | 1 |
| Panama City Beach, FL | 1 |
| Willoughby, OH | 1 |
| Newland, NC | 1 |
| Elk Grove, CA | 1 |
| Seedorf, BE | 1 |
| Perpignan, Occitanie | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Sleightholm
(@nsleightholm) reported
@ArloSmartHome don’t expect any support if your device doesn’t work. Over two months ago I reported a problem with silent mode, essentially in silent mode pressing the doorbell stops the recording. I asked for help but you just get ignored.
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ITmagiK
(@ITmagiK) reported
@ArloSmartHome Been on "chat" about an issue for nearly 30 minutes about an issue with an arlo charging cable and the arlo floodlight. Purchased 25', over priced, exterior arlo charging cable which is not charging the arlo floodlight camera! #CustomerService #CustomerExperience
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Lee Cleaver
(@cleavel09) reported
I cannot explain how bad of an experience we are having with @ArloSmartHome. Absolutely terrible.
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Grant OParity
(@go_parity) reported
@ask_Arlo @ArloSmartHome KINDLY fix this. I am not able to access recordings thru the website today. It's obvious my system is not offline because notifications and recordings are coming thru on the phone app. This has been an intermittent problem for YEARS. Please fix it.
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TenBear
(@Tenbear24) reported
@ArloSmartHome Worse cameras ever made! Do not buy! Cameras constantly go out with no phone number for customer service to help.
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Roei Eisenberg רואי איזנברג 🟣
(@roeiwrites) reported
been recommending @ArloSmartHome cameras for years but after adding several new Ultras, my phone has become unusable with constant and incessant false notifications when I asked Arlo for a one-month refund ($10), I was denied for not bringing up the issue earlier what a joke
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ARImages
(@HammyPics) reported
@ArloSmartHome getting an internal server error when trying to login to my account on your desktop site.
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Richard pagano
(@Richardpagano10) reported
@ArloSmartHome Im reaching out for support and feel bad I have to throw the whole Arlo team under the bus to gain it.
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rich cooke
(@richardjamesec) reported
@ArloSmartHome The battery life on the Arlo Pro 4 is so poor that it is unusable. You advertise 3-6 months but it lasts for less than 4 days "because there is too much activity in front of my house"! It is clearly not fit for use in a city - yet you refuse to give me a refund!
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Grant OParity
(@go_parity) reported
@ask_Arlo @ArloSmartHome WHY does the computer say the devices are offline, but yet on my phone everything is working? This is an ongoing problem, please fix this. Not every customer uses just the phone app! 😡
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My Smart Home Gear
(@SmartHomeGear) reported
@ArloSmartHome Hello. I have a problem w/ my security light hub that shows up in my wifi, but no longer shows up in the app under base stations/hubs. I've tried reconnecting ( add new device, etc) and I can't get it on my wifi - likely because it's already there. Thoughts?
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Richard pagano
(@Richardpagano10) reported
@ArloSmartHome Making me reset the camera and the next day it was flat and not working. I feel like I been robbed twice, once with the robbery and now with the subscription and support. The support team keeps on bring me around in circles hoping I will disappear.
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Cameron Schmidt
(@camsrams89) reported
@ArloSmartHome I have a security light that went completely dead and it won't charge. I've tried everything offered by your community/support articles but no luck. I don't want to subscribe just to get help to fix this issue. Please help
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Richard pagano
(@Richardpagano10) reported
@ArloSmartHome This also happened when I asked for the annual tax receipt for the service I paid for. This has made my whole coustomer experience terrible and wishing I didn't purchase this expensive higher end brand.
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Hoonsby
(@hoonsby) reported
Since customer service gets my office manager nowhere for the past 2 months, lemme try this. Hey @ArloSmartHome . You offer live 24 hour feeds with recording, but we both know that's a lie. If the camera isn't timing out, it's claiming to be offline. When we contacted you..
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