Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 5
Denver, CO 2
Berlin, Land Berlin 2
Adelaide, SA 2
Panama City Beach, FL 1
Willoughby, OH 1
Newland, NC 1
Elk Grove, CA 1
Seedorf, BE 1
Perpignan, Occitanie 1
Williamstown, NJ 1
Suwanee, GA 1
Miami, FL 1
Tarpon Springs, FL 1
Bellville, OH 1
Katy, TX 1
Clearfield, PA 1
New City, NY 1
Littleton, CO 1
Birmingham, AL 1
Toronto, ON 1
Preußisch Oldendorf, NRW 1
Warren, MI 1
Mulhouse, ACAL 1
Hachenburg, Rheinland-Pfalz 1
Marseille, Provence-Alpes-Côte d'Azur 1
Giesen, Lower Saxony 1
Magstadt, Baden-Württemberg Region 1
Albuquerque, NM 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • xcatherineex Catherine 🌻 (@xcatherineex) reported

    @ArloSmartHome all arlo can tell me is try troubleshooting the cameras. Which I have 10 times… 0/10 would recommend them solely on their customer service. Worst experience. Don’t expect to get your problem fixed.

  • 73hsehce 73hsehce (@73hsehce) reported

    @ask_Arlo @ArloSmartHome I have already done that and it is absolutely no help. I am looking for a phone number to talk to a representative about my Arlo system that is not working.

  • Buzzbeater Amar Reddy (@Buzzbeater) reported

    @ArloSmartHome Arlo support sucks badly. I forgot my password and they don't send me an email link to reset. I am a subscriber to their plan, but the online chat robot keeps asking me to subscribe to chat with a live agent. Can somebody from Arlo help me with resetting my password?

  • hummelmose Hummelmose (@hummelmose) reported

    I just want to congratulate @ArloSmartHome for having the worst customer service in the world. That's really something. #badservice

  • Tweedledope (((Tweedledope))) (@Tweedledope) reported

    @ArloSmartHome Never buying an Arlo product again. Cheap plastic that breaks. They have no customer service number to call and their online help is just troubleshooting and redirects to buy parts I don't need. Never again. Terrible service and zero support.

  • cjvk Chris von Krogh (@cjvk) reported

    @ArloSmartHome Our experience is when the internet goes out, the battery drains very quickly. Is this a known issue, and is there any way of mitigating?

  • xcatherineex Catherine 🌻 (@xcatherineex) reported

    @ArloSmartHome Arlo has the WORST customer service I have ever received. I have been in communication with them for 2 months and have yet to get the problem solved. I never talk with the same person and have to re-explain….

  • phinlib phinlib (@phinlib) reported

    @ArloSmartHome Day 5 my Arlo Security system down, no phone support anymore only Chat, case opened last Thursday no response in promised 24-48 hours, today they opened another case referencing first case...support is a joke #arlo #arlosmarthome

  • mxms533 Varun (@mxms533) reported

    @ArloSmartHome you have been charging me $10 a month for over a year, even though I don't have any Arlo products/subscriptions. I am told that I'm not allowed to talk to an agent. Previous cases to resolve this have failed (42300315,41812070,42299335). Help.

  • gilmie76 The Inevitable Hulk (@gilmie76) reported

    @ArloSmartHome it is utter madness that your 'smart' systems don't offer camera/base gone-offline alerts. Renders your product just an (ongoing) expensive toy, not the feature packed security system you claim it is.

  • ncgleason Nancy Gleason (@ncgleason) reported

    @ArloSmartHome I would like to, but 2 of my 4 cameras aren’t working correctly. Your tech ended the help chat without helping - I have the transcript. Your techs on email didn’t help either. Check your DMs for my message.

  • gardensimple My Garden has Gone to the Birds (@gardensimple) reported

    @try_thinking0 @ArloSmartHome Tried every fix they offer. They refused to replace. When they work the video quality is the best I’ve found for birds. Yet, they are garbage with no good warranty/crappy support.

  • thevjoiners jo church 😷 (@thevjoiners) reported

    Hey @ArloSmartHome. It’s nearly 5 weeks now and the only person from your company that’s ever responded is Kamil in tech support. Obviously he can’t help me coz I have no actual tech to support as it was never delivered. Please give me my money back!

  • carbonowski Michael Carbon (@carbonowski) reported

    @ArloSmartHome hi there for some reason recently my wife and I can no longer be logged in at the same time. Can you help please?

  • Buzzbeater Amar Reddy (@Buzzbeater) reported

    @ArloSmartHome Arlo support sucks badly. I forgot my password and they don't send me email link to reset. I am a subscriber to their plan, but the online chat robot keeps asking me to subscribe to chat with a live agent. Can somebody from Arlo help me with resetting my password?

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