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Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 13
Perkasie, PA 1
New York City, NY 1
Salzgitter, Lower Saxony 1
Fort Wayne, IN 1
London, England 1
Salinas, CA 1
Smyrna, TN 1
Denver, CO 1
Sanford, NC 3
Schnecksville, PA 1
Phoenix, AZ 1
Franklin, TN 1
Lannion, Brittany 1
Lowell, MA 1
Wuppertal, NRW 1
Charlotte, NC 1
Louth, England 1
Honolulu, HI 1
Seattle, WA 1
Meldorf, Schleswig-Holstein 1
Chicago, IL 1
Poole, England 1
Paris, Île-de-France 3
Chesapeake, VA 1
Houston, TX 1
Benton, AR 1
Cape May, NJ 1
Sayreville, NJ 1
Fuxin, Liaoning 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • mauriciobond23
    mauriciobond (@mauriciobond23) reported

    @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

  • cdcrooks
    Corey Crooks (@cdcrooks) reported

    @ArloSmartHome recently purchased Pro4 Spotlight with Hub. Cameras keep randomly dropping while others on the same hub stay connected. Sometimes they reconnect. What is the fix?

  • BeingTheBern
    HearUsRoar #Healthcare=HumanRight 🔥 (@BeingTheBern) reported

    @ArloSmartHome Hahaha! Your ****-*** company will soon be heading to court after you just screwed every last customer you ever had!!! You are finished 4eva. You bankrupted yourselves! 🖕💯🖕

  • WisconsinSport6
    Hot Dice (@WisconsinSport6) reported

    @ArloSmartHome Former customer here. Don't buy Arlo. Whatever they promise now they'll change after you buy it. This company is in bad financial shape and will take your money and run. Beware.

  • wHENigEToFF
    Colin (@wHENigEToFF) reported

    So sick of @ArloSmartHome cams. Constant issues. I was sold on the features, but 2 out of 4 appear offline constantly; I'm lucky if a battery lasts 2 weeks on the optimized setting NOT the 3 or 6 months Arlo claims; my Apple TV sees them fine, but MY.Arlo sees them rebooting. FML

  • George__Santos
    George Santos (@George__Santos) reported

    I just got notified that you are EOL'ing our cameras. Thanks a lot for causing working devices to be thrown in the trash heap. We bought these about 4 years ago. We would have bought Arlo again but if 4 years is all we can expect, forget it. @ArloSmartHome

  • luisaggie
    Luis Ortiz (@luisaggie) reported

    @ArloSmartHome hi any support on trying to get the redeemable code to work? Currently have an EOL camera system, and we wanted to get our annual subscription, but keep getting error message when trying to suscribe to the annual multi camera plan.

  • JackJoh58480894
    Jack Johnson (@JackJoh58480894) reported

    @ArloSmartHome Your system is terrible. Your cameras will not stay connected. When you try to reconnect it takes multiple, multiple attempts, if they even ever do connect. Can’t get help from a live person. Customer service is almost non existent.

  • mauriciobond23
    mauriciobond (@mauriciobond23) reported

    @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

  • daniellemrubio
    d@nielle (@daniellemrubio) reported

    @ArloSmartHome I cannot log in on app or browser or reset my password. I get an error each time and it tells me to contact support but then says I don’t have access to support. Can you help me so I can use the system I paid hundreds of dollars to install? This is insane.

  • WakeInTheMatrix
    Awake In The Matrix (@WakeInTheMatrix) reported

    @ArloSmartHome has some of the WORST customer support

  • mauriciobond23
    mauriciobond (@mauriciobond23) reported

    @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

  • DayneTurner1
    Dayne Turner (@DayneTurner1) reported

    Arlo EOLing devices that are 5 years old. Piss poor action by this company. Will be moving to someone else after this move. Tisk tisk. #arlo @ArloSmartHome

  • mariocirignani
    Mario (@mariocirignani) reported

    @ArloSmartHome I am in the middle of choosing a security camera system for my home and daughters home and I read about ARLO’s deceitful behavior. I don’t care that they changed their minds when confronted by bad press. Not buying ARLO. Can’t be trusted. Shameful. Somebody should be fired.

  • calebjrobinson3
    Caleb J Robinson (@calebjrobinson3) reported

    @ArloSmartHome One of the links that was sent to help me was about how to manually record videos. It’s like you didn’t even read what I originally said.

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