Arlo

Arlo Outage Map

The map below depicts the most recent cities worldwide where Arlo users have reported problems and outages. If you are having an issue with Arlo, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Arlo users affected:

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Longmont, CO 11
Sanford, NC 3
Paris, Île-de-France 3
Salinas, CA 1
Smyrna, TN 1
Denver, CO 1
Schnecksville, PA 1
Phoenix, AZ 1
Franklin, TN 1
Lannion, Bretagne 1
Lowell, MA 1
Wuppertal, NRW 1
Charlotte, NC 1
Louth, England 1
Honolulu, HI 1
Seattle, WA 1
Meldorf, Schleswig-Holstein 1
Chicago, IL 1
Poole, England 1
Chesapeake, VA 1
Houston, TX 1
Benton, AR 1
Cape May, NJ 1
Sayreville, NJ 1
Fuxin, Liaoning Sheng 1
Wilson, NC 1
Bodenwöhr, Bavaria 1
Falls Church, VA 1
Wernigerode, Saxony-Anhalt 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • ArneCarl ArneCarl (@ArneCarl) reported

    @ArloSmartHome Nothing new came from the extensive DMs I sent to @ArloSmartHome support and somebody called with no help! Worst off shore support I have ever experienced. I canceled Smart plan and will give the Arlo cameras to my enemies!

  • TDubbs69 TDubbs (@TDubbs69) reported

    @AutonomousHoag @ArloSmartHome I couldn’t agree more! I had an issue with my account where it started to not recognize my device and I couldn’t sign in. Had to create a new account but Arlo is not able to cancel my old account! Keep telling me to log in which I can’t do. This service is ******* GARBAGE!!

  • nurse4change NurseLife2021 (@nurse4change) reported

    @ArloSmartHome #ArloNotSoSmartHome Wide Scale Outage Nightshift workers you can't check home when you notice motion at 4am, thats really ridiculously crazy. What's the excuse this time @ArloSmartHome ?

  • ArneCarl ArneCarl (@ArneCarl) reported

    I am frustrated with @ArloSmartHome support. My ISP canceled email and my login info is lost. Was told to remove all cameras on my iPhone app and call back to cancel plan. Now they cannot cancel plan. After long argumentation the lady will contact second tier! Catch 22!

  • keithjgrant Keith J Grant (@keithjgrant) reported

    @ArloSmartHome I haven't been able to log into the iPhone app all day long, with "an error occurred". What's up? Will this be fixed soon?

  • emmelem1 Emmel (@emmelem1) reported

    @ArloSmartHome $200 for a camera that doesn’t come with a monitor and is super slow to load when you open the app. Then the charging port stops working I’m sent a replacement with the same issue and now I’m blocked from being helped 👍🏻👍🏻👍🏻👍🏻👍🏻

  • Tenbear24 TenBear (@Tenbear24) reported

    @ArloSmartHome No customer support at all. Not in app and not on phone. Arlo cameras break within 90 days. Have 3 cameras. All broken and worthless. Spend money on different brand. Avoid ARLO at all cost. #ArloCameras

  • wrench_wrench_ Wrench 🇺🇸🚨🇺🇸 (@wrench_wrench_) reported

    I am pretty disappointed lately with my @ArloSmartHome go cameras with cell service provided by @ATT. They keep going offline. 20 miles apart. Tried everything. Seems like it’s pretty common as of the last month with other customers. What’s up with them????

  • freddy0872 freddy0872 (@freddy0872) reported

    @ArloSmartHome hey! Love your cameras I now have 5! But I have an issue sometimes with a couple of the essential spotlight cams. Where they say they are offline. I have them plugged in and charged... Any idea why this would be happening?

  • Da_Bears10 Da Bears (@Da_Bears10) reported

    @ArloSmartHome May be the worst company out there. There is an issue with my camera and I am unable to cancel my subscription and I cant contact support due to this issue as my camera is not linked to my account anymore. I am stuck paying lol

  • Samg2930 Sam (@Samg2930) reported

    @ArloSmartHome is there a way to turn off vehicular alerts my family live on a busy road and it’s a nightmare draining battery not even had it up a week

  • Patchey04 Patchey04 (@Patchey04) reported

    @ArloSmartHome Has some of the worst customer service I’ve ever dealt with. I bought two Arlo Ultras last summer and have had issues ever since with green images. I’ve opened numerous cases, each one gets me nowhere and makes me try to same troubleshooting steps over and over

  • cdejesus5486 Chris (@cdejesus5486) reported

    @ArloSmartHome Your batteries are absolutely terrible, but not as bad as your customer service. Don't even bother purchasing these devices.

  • LawChick85 美花 (@LawChick85) reported

    @ArloSmartHome why do you not stand behind your products? I can't get help from a real person unless I pay the extra money for the privilege? Seems to me that you know customers will have issues, so you want the extra money to cover their replacements.

  • orvalhaines Orval Haines (@orvalhaines) reported

    @ArloSmartHome what do I need to do to speak to a human for customer support? I have had an atrocious experience with my Arlo purchase and I absolutely need a human to help troubleshoot. The Arlo chatbot is a complete dead-end.

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