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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Online Features (37%)
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Device Failure (28%)
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Sign in (19%)
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Website Down (9%)
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Errors (5%)
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App Crashing (2%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Seedorf |
Sign in | |
 Perpignan |
Errors | |
 Williamstown |
Sign in | |
| Suwanee |
Device Failure | |
| Miami |
Online Features | |
| Denver |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Simpson
(@stuartsimmo) reported
@ArloSmartHome emailed last week to your customer support and haven’t heard anything back. 3 out of 4 of my products are useless and not working. This probably explains the similarities between product and customer care - shengus McKnight! Going to swap products to Ring!!
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Hector Martinez
(@guapeton4289) reported
@ArloSmartHome #problem persists. although he deleted the camera and I turn it into a recorder. in a few hours a stay of the way it shows the photo Do I need to get to an address where it can be sent and I be able to repair it or how do I solve this inconvenient @USAGovEspanol
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Serkan Uzbey
(@SerkanUzbey) reported
@eBay @ArloSmartHome Hey eBay, Why are you Stealing MY Money!!! I talked to your customer support for 2 hours and they hung up on me without a solution! Transfers between the same two departments over 10 times and no help! I just want my money! #Crookedebay
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Calvin
(@askkevindotcom) reported
@delphijunkie @ArloSmartHome agreed company is trash. the at Dr yem doesn't work half the time. Any advice on where to report this so more people know about this.
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Banan Jousiph حالمة
(@BJousiph) reported
@ArloSmartHome do you have customers service. I have an issue with my Camera.
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Sam Solace
(@SamuelSolace) reported
Some @ArloSmartHome support techs require updated training. Two contacts (chat and phone call) neither solved issues and no help in online docs. Found solution on my own AFTER asking if it was a fix and was told NO.
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John Harper
(@handsomejohnh) reported
@niall_mccabe11 @ArloSmartHome I have the exact same issue.
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Curtis Smyth
(@CSmyth2020) reported
@ArloSmartHome Your company is garbage. I get no support when things stop working and you only have chat bots that don’t help. Not recommending this company to anyone! #terriblesupport
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Calvin
(@askkevindotcom) reported
@ArloSmartHome @CEOAction get better equipment and better app please. currently the service is terrible. #CustomerService
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Jimmy Lin
(@JimmyHLin) reported
@ArloSmartHome I've been ghosted by your CS team. My Arlo lights just stopped working. Help. Case Number: 42445853
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Bhaskar Saha
(@ursonlybhaskar) reported
@mbmcrae @ArloSmartHome Does this work? Been on support chats forever mahn! Cannot get my address registered! It's a nightmare to use your UI. It's 2021.
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Calvin
(@askkevindotcom) reported
@Skuli1000 @ArloSmartHome I see that same thing and it's disappointed and a waste of time each time I try and use my system. The company is trash.
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Klāvs
(@KlavsTaimins) reported
@ArloSmartHome Sorry, guys. Your “support” chat is dumbest one ever. It’s supposed to be “live”, says its connecting me with support, then says “We’ll answer in 2-3 days”. Didn’t even allow to finish up description of problem.
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Dwayne Head
(@DHead_GGSN) reported
@ArloSmartHome Can you explain to me how my car can get broken into and my Arlo spotlight camera didn’t even detect the motion from 5 feet away??? Unbelievable.
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Anonmis
(@Anonmis) reported
@ArloSmartHome Hello, who can I reach out for support that can actually assist me with an issue with your cameras? I have opened multiple tickets on your website throughout the last year and support solves them simply by closing them with no response or solution
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Gregory Hartley
(@GDH_27) reported
@niall_mccabe11 @ArloSmartHome Put it on the tree. Pointing at the house. Problem solved.
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Jesse Case
(@paraskier) reported
@ArloSmartHome why is services always down?
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Calvin
(@askkevindotcom) reported
@FernandoScheps @ArloSmartHome Company is trash and doesn't work half the time. WORD FOR WORD. SYSYEM WORKS HALF THE TIME. SO PISSED WITH #arlo
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⚾️🇺🇸Licker🇨🇴⚽️
(@Bronx161Street) reported
@ArloSmartHome cameras intermittently connect and reconnect to WiFi. Let’s hope they are connected when it is no longer a drill... my camera has been offline for 3+ Hours
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keoni3
(@keoni3) reported
@ArloSucks @ArloSmartHome They have gone to **** and worse. No annual plans, limited # of cameras supported per base station, and why the hell use base stations anyway! #arlosucks #netgearsucks
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Laura: Mom/Fur Mom/RN × 35 years now retired.
(@laurakwhiteside) reported
@ArloSmartHome So I have 5 cameras. I want to put one outside. I buy a solar panel at @BestBuy. They don't work together. Go back to BB , buy another panel but now told not available. So the only way to make this work is to buy a new camera? Arlo help support isn't helping.
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Rebecca
(@rmsherriff) reported
@gardensimple @ArloSmartHome Good to know! That’s garbage.
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Bradley Siegel
(@bradleysiegel) reported
@ArloSmartHome My Hub says it is online with a solid blue light, but all of my cameras say they are offline. I rebooted my modem, what next?
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Kal El
(@PresElectKalEl) reported
@ArloSmartHome your camera system is complete GARBAGE my catalytic converter was stolen off my car ON MY DRIVEWAY and your stupid camera never went off 🤬 #arlocamera #arlo #timeforanewsecuritysystem
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Kevin Grice
(@kevingrice) reported
Bought a 3 pack of @ArloSmartHome cameras from @BestBuy @BestBuySupport One bad camera and being told we have to return all 3 even though 2 are installed. Please help! #CustomerService
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Steven R. Baker
(@srbaker) reported
@ArloSmartHome is the worst purchase I’ve ever made. It’s complete garbage. Unfortunately I think the competitors are all worse. :(
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Craig Beebe
(@CraigBeebe) reported
@ArloSmartHome has been the second worst customer service I have seen... they are currently behind a cable company with no competitors in the area. Multiple unanswered support tickets and once you get someone on the phone they run you in circles and complete 1/3 of the agreement
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Calvin
(@askkevindotcom) reported
@ArloSmartHome sucks that it takes over 1m to sync up camera to my phone while on the same network. What is it with security about always been last to the show? Well I invested in the system and seems to be a big let down especially coming from a subscriber. #CustomerService
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🄳🄰🅅🄸🄳 🄲🄷🄾🅆
(@davidchow) reported
@ArloSmartHome Feel free to send me a wirefree video doorbell then to replace the audio doorbell that no longer relays direct mobile calling thanks to some mysterious update. Many of us waiting for a month now from support for a fix.
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No More Thinking, Time To Start Drinking®️
(@nmtttsd) reported
@ArloSmartHome why do I have to reboot my base station everyday to get the cameras to detect motion? Firmware 1.16.5.7_830_a530306. Fix it please. Annoying