Arlo status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

• Sign in (30%)
• App Crashing (26%)
• Device Failure (19%)
• Online Features (15%)
• Errors (11%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

City	Problem Type	Report Time
Jonage	Device Failure	7 hours ago
Boussières	Errors	1 month ago
Township of Evan	Sign in	2 months ago
Perth	Online Features	2 months ago
Olney	App Crashing	2 months ago
Longmont	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Connie Moulaison (@conniemoulaiso) reported 27 seconds ago

  @ArloSmartHome @Pocketlint I have over 9 cameras. When I purchased them I did not need a monthly subscription to view my recordings. Since the update 4/24/26 my features are gone. Arlo Tech help can not fix it. Why did Arlo remove my features I’ve had for years?

• 
  Melissa (@llprncs) reported 50 seconds ago

  @ArloSmartHome @ring I bet ring doorbell would help me set up my doorbell if I got one from them how is Arlo such a piece of junk the entire company no one can help four months later still no doorbell set up

• 
  Jaszlyn Fennelle (@JaszlynF) reported 2 minutes ago

  @ArloSmartHome Why is it so hard to get help ? It seems so many people are having trouble with battery problems and I need help ! You have to have a subscription to receive live support ? My cameras don’t work !

• 
  🅷🅴🅰🆅🅴🅽 🆂🅴🅽🆃 * 🅰🆁🅼🆈 🆅🅴🆃 (@HeavenS98386596) reported 2 minutes ago

  @mbmcrae Fix your current problems! Where is the complete user manual for the Arlo Ultra 2 XL? Is this customer service? I think I bought an @ArloSmartHome boat anchor!

• 
  Steven Barczyk (@barczyksm) reported 3 minutes ago

  @ArloSmartHome Based on the bait-and-switch tactics @ArloSmartHome has employed, I can no longer recommend their products. I look forward to joining the class action lawsuit for my 5 cameras if they go through with their plan. $ARLO down almost 64% over the last year.

• 
  Colin Wheeler (@colinpwheeler) reported 5 minutes ago

  @ArloSmartHome Your service is terrible. Cannot send a request without a serial number when the request has to do with your security policy. Your company can't get basic languages right. Sigh, amateur hour at the zoo. Not even counting how unstable your entire platform is.

• 
  Melissa (@llprncs) reported 7 minutes ago

  @ArloSmartHome #junk #disappointed how can such a huge company not get on the phone to help you when you purchase their equipment and now the answer is I should pay to send back the doorbell to get another one because it took them four months and now I can’t return it

• 
  Chris’s Reviews & Unboxings (@C__Start) reported 7 minutes ago

  It seems the @ArloSmartHome app is broken again as I can’t log in now and get an oops error #arlo #signin

• 
  Shaydie Blue (@Shaydieblue) reported 7 minutes ago

  And while I am at it @amazon did NOT care when I tried to explain to them that they were promoting and selling defective trash from @ArloSmartHome less than 90 days and the cameras do not work properly under a covered porch.

• 
  Ed Moreau (@edmoreau) reported 14 minutes ago

  I have been spammed by @ArloSmartHome for a few weeks about a sale. I own several Pro 4 cameras and have questions about a newer model. But the AI chat (which IS NOT very intelligent at all) refuses to connect to a human because my cameras are too old. WHAT THE ACTUAL **** ?

• 
  Lucy ❤️🇺🇸🗽 (@MsLucyKim) reported 18 minutes ago

  @SAMA92458684 @ArloSmartHome We are having the same problem today. It’s not working.

• 
  Citizen Mane (@HoosierFordMan) reported 18 minutes ago

  @ArloSmartHome hey Arlo! Maybe you should stop telling people that it’s their internet that causes every single issue that arises with your cameras! I spent two hours chatting with your worthless support team on the app and that’s all they can offer when it’s so clearly hardware

• 
  Caleb J Robinson (@calebjrobinson3) reported 26 minutes ago

  @ArloSmartHome One of the links that was sent to help me was about how to manually record videos. It’s like you didn’t even read what I originally said.

• 
  Scott 🌻 (@ScottyWitte) reported 29 minutes ago

  @ArloSmartHome It’s normal to be frequently, randomly logged out of the Arlo app. But now, this time, I’m unable to log back in. No reason or error given. I’m assuming the people that run this company don’t use their own products.

• 
  Frank (@taita1965) reported 33 minutes ago

  Tried to swap my broken camera for new one in my Arlo Secure Single Camera subscription. This used to be flawless but @ArloSmartHome removed this from the functionality. Now I have to cancel my subscription with still 8 months to go, lose my money and start a new subscription.

• 
  Tungen Gasche (@TungenGasche) reported 33 minutes ago

  @ArloSmartHome How many times an hour does an "unexpected error" have to occur before it's not "unexpected" any more?

• 
  Melissa (@llprncs) reported 36 minutes ago

  @ArloSmartHome super disappointed got doorbell in December. Been looking for help back-and-forth. No one will call me.Still not hooked up 30th message back-and-forth. You gonna make me pay for your defective device to send it back. Why can no one help me this is a joke.

• 
  Hugo Cruz (@Hugeduar27) reported 37 minutes ago

  @ArloSmartHome My Arlo Essential Wireless Security Camera 3 Pack the battery don't work, i have 6 months with this cameras and the life battery is around 1 hour... i need help with this...

• 
  Justin Edmead (@JustinEdmead) reported 38 minutes ago

  @0zFoggy @ArloSmartHome I completely agree. I am fed up with @ArloSmartHome and seriously considering alternatives. The support has been poor for a long time and is not of the quality you'd expect for the price they charge. Not much tangible problem solving from tier 1 support

• 
  d@nielle (@daniellemrubio) reported 39 minutes ago

  @ArloSmartHome I cannot log in on app or browser or reset my password. I get an error each time and it tells me to contact support but then says I don’t have access to support. Can you help me so I can use the system I paid hundreds of dollars to install? This is insane.

• 
  Jason Abbate (@JasonBrobbate) reported 40 minutes ago

  @ArloSmartHome Thank you AI slop but it all worked fine. Then you changed UI. Now it’s broke. I’m still waiting for my call back from your awful Pakistan based support team about this issue from 4 weeks ago. I don’t need an article to tell me how to work location services

• 
  Colin (@wHENigEToFF) reported 42 minutes ago

  So sick of @ArloSmartHome cams. Constant issues. I was sold on the features, but 2 out of 4 appear offline constantly; I'm lucky if a battery lasts 2 weeks on the optimized setting NOT the 3 or 6 months Arlo claims; my Apple TV sees them fine, but MY.Arlo sees them rebooting. FML

• 
  Hurleys (@Hurleys96) reported 45 minutes ago

  @CreationsRoss @ArloSmartHome Stop at a red light but be 10 cars back. Be the passenger to get out walk down to the red because it’s faster than waiting

• 
  Yossarian is PRO-CHOICE and ANTI-FA (@YossarianV5) reported 47 minutes ago

  @ArloSmartHome your "customer service" is non-existent. Three cameras functionally inoperable and I can't get any responses worth a **** within a reasonable (it's been a week) amount of time. Really disappointing.

• 
  Matt Barker (@htsmatt) reported 51 minutes ago

  @ArloSmartHome I need cables to connect my solar panels to my cameras. Help? Thx

• 
  Mircea Piturca (@mirceadesign) reported 55 minutes ago

  @ArloSmartHome has probably the worst customer support ever. I have contacted them several weeks ago and I still did not received any response. Amazing how these companies treat customers nowadays

• 
  🏎 (@wrinkled_lemon) reported 57 minutes ago

  @ArloSmartHome I will never trust your products again. If you can do this to earlier models, what's stopping you from EOL-ing current models a couple of years down the road? Why would I *upgrade* to new models when you can just pull the infrastructural support for it later?

• 
  Pepe Reporting (@U_R_Not_A_Woman) reported 57 minutes ago

  @ArloSmartHome So you can EOL this product too and not support the hardware that I paid more for? No thanks no one wants your ****.

• 
  justin (@BadRammaJamma) reported 58 minutes ago

  @ArloSmartHome @ArloSmartHome why am I not allowed to talk to a live agent even though I bought your equipment and it’s not working??? I have to pay you again for a subscription before someone will talk to me, if anybody is considering Arlo, don’t buy it!

• 
  Bonnie Showerman (@BonnieShowerman) reported 59 minutes ago

  @ArloSmartHome The absolute worst doorbell ever made! No support help, can even speak to a live person. Don’t wast your money!