Arlo status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

• Online Features (27%)
• Sign in (27%)
• App Crashing (18%)
• Device Failure (18%)
• Errors (9%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

City	Problem Type	Report Time
Oberstdorf	Online Features	1 day ago
Schwarzheide	Sign in	2 days ago
Frankfurt am Main	Online Features	8 days ago
Oldenburg	Sign in	10 days ago
Bochum	Device Failure	14 days ago
Jonage	Device Failure	26 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Michael Bobelian (@mbobelian) reported 19 seconds ago

  In less than three years, my Arlo doorbell @ArloSmartHome broke. That's a short lifespan and I can't get anyone to help me with it on the phone or online. I'm disappointed that Arlo won't stand behind its product and the terrible #CustomerService

• 
  ΔLEYΔ N00R (@uhleyuhdoe) reported 1 minute ago

  @ArloSmartHome This is not the issue, unfortunately. The issue is that the system is interfering with our internet speed

• 
  RossCreations (@CreationsRoss) reported 2 minutes ago

  Dude this video surveillance company really doesn’t have a way to download 24/7 video snippets. That’s like a plumber not working on toilets @ArloSmartHome figure this out or I gotta find another company. Sucks cause I’ve really liked u so far

• 
  Awake In The Matrix (@WakeInTheMatrix) reported 9 minutes ago

  @ArloSmartHome has some of the WORST customer support

• 
  Rodney G. Grover (@rodneyg0) reported 14 minutes ago

  @ArloSmartHome I spent an hour and half yesterday with your team explaining the situation 3 times to 3 different agents. If you don’t have records of those conversations then you can’t help.

• 
  Corey Crooks (@cdcrooks) reported 14 minutes ago

  @ArloSmartHome recently purchased Pro4 Spotlight with Hub. Cameras keep randomly dropping while others on the same hub stay connected. Sometimes they reconnect. What is the fix?

• 
  LXP (https://spacekaren.sucks/learningxp) (@learningxp) reported 15 minutes ago

  @ArloSmartHome Trying to upgrade my EOL cameras. Credit card got charged the full amount twice. The CS chats were filled with canned answers and completely unhelpful. No idea if my order is good or not. It's been a while since I've had customer service this bad.

• 
  Joey Bartz (@JoeyBartz) reported 16 minutes ago

  @koyote19 @ArloSmartHome Have they updated you on this? I hate paying for a service that is not working. I called customer service and they said their software is cooked and the engineers are working on it.

• 
  carly wilson (@carlyally11) reported 16 minutes ago

  @ArloSmartHome your animated notifications stopped working yesterday for multiple users as per your forum..please fix it

• 
  mauriciobond (@mauriciobond23) reported 18 minutes ago

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  John (@JohnBurke72) reported 19 minutes ago

  @ArloSmartHome officially done with arlo. Cameras constantly disconnect now base station no longer connects at all. Garbage, buy @ring

• 
  Steven Loi (@StevenLoi) reported 21 minutes ago

  .@ArloSmartHome is the only way to unsubscribe from email alerts (but maintain push notification alerts) is to mark your emails as spam? There is no ability on the website nor mobile app to stop the email alerts (baby monitor) - I've looked everywhere. Help.

• 
  Dayne Turner (@DayneTurner1) reported 23 minutes ago

  Arlo EOLing devices that are 5 years old. Piss poor action by this company. Will be moving to someone else after this move. Tisk tisk. #arlo @ArloSmartHome

• 
  Mircea Piturca (@mirceadesign) reported 26 minutes ago

  @ArloSmartHome has probably the worst customer support ever. I have contacted them several weeks ago and I still did not received any response. Amazing how these companies treat customers nowadays

• 
  Kristina (@KNanaG1) reported 26 minutes ago

  @ArloSmartHome Arlo we have a problem, I can no longer connect to a 2.4 ghz and now my floodlight camera is useless. Can you help?

• 
  Craig Coppola (@CraigCoppola) reported 32 minutes ago

  @ArloSmartHome is so impossible To get off there email blast. Can someone help me please

• 
  Finchwizard (@Finchwizard) reported 35 minutes ago

  @ArloSmartHome Terrible company and products. People who used them from the start were beta testers and have now been thrown aside from End of Life products. Stay away and literally chose any other company. Its a disgrace.

• 
  Steven Barczyk (@barczyksm) reported 38 minutes ago

  @ArloSmartHome Based on the bait-and-switch tactics @ArloSmartHome has employed, I can no longer recommend their products. I look forward to joining the class action lawsuit for my 5 cameras if they go through with their plan. $ARLO down almost 64% over the last year.

• 
  Jerry Norman (@JerryNo40834855) reported 41 minutes ago

  @ArloSmartHome the worst camera I've purchased sold by Walmart

• 
  BIG Q DOG ✊🏾 (@Qinda808) reported 42 minutes ago

  @ArloSmartHome I have 300 archived videos that takes 3 taps to delete.. at this point it will take close to #onethousand tapes to delete archived videos.. your app interface is ****!!

• 
  mauriciobond (@mauriciobond23) reported 45 minutes ago

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  Mario (@mariocirignani) reported 46 minutes ago

  @ArloSmartHome I am in the middle of choosing a security camera system for my home and daughters home and I read about ARLO’s deceitful behavior. I don’t care that they changed their minds when confronted by bad press. Not buying ARLO. Can’t be trusted. Shameful. Somebody should be fired.

• 
  mamamae (@maegansmiles04) reported 48 minutes ago

  @ArloSmartHome I got a new phone and now my system won’t let me log in even with verification and doesn’t “trust” device even after I select trust. No one is answering phone calls and your online chat doesn’t help

• 
  TeeVeeTee (@TeeVeeTee1776) reported 51 minutes ago

  @ArloSmartHome Any idea of a time fix? We’ve had bears come by when I’m out. Not cool. I bought cameras for a reason.😬 If not fixed , we’re going to have to move to a different service/camera. It’s been WAY too long safety wise. How about you go back to a prior release for us?

• 
  Arun 🇮🇳🇺🇸 (@arunt2016) reported 52 minutes ago

  @ArloSmartHome I changed my iPhone device after that I am not able to login back. It's sending the verification code to my email and that's not working. Unfortunately there is no support number.

• 
  Donna Rosser (@barefootphoto) reported 53 minutes ago

  @ArloSmartHome your customer service and secure plan are a joke. No help.

• 
  Julie Younglove (@YoungloveJulie) reported 53 minutes ago

  @ArloSmartHome has the worst customer service in the world. no phone number, and no live agent in chat. a bot that circles you into nowhere. and all i want is to cancel my account so i stop getting "important updates" for products i no longer own. frustrated af.

• 
  Jason Abbate (@JasonBrobbate) reported 56 minutes ago

  @ArloSmartHome please fire whoever designed this interface. This is the worst thing I have ever seen in my life.

• 
  Lucy ❤️🇺🇸🗽 (@MsLucyKim) reported 57 minutes ago

  @SAMA92458684 @ArloSmartHome We are having the same problem today. It’s not working.

• 
  Joseph Gruber (@josephgruber@josephgruber.space) (@JosephGruber) reported 58 minutes ago

  @ArloSmartHome Also, a fun bug I found - if I add someone as a friend, it will log them out of _their_ account anytime I change the access settings. Let me help you with the test case: User A should not be able to force User B to log out of their account. #cybersecurity #vulnerability