Is Arlo down?

Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

 No problems detected at Arlo

Arlo problems in the last 24 hours

Arlo Outage Chart 11/24/2020 12:30

At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!

Arlo Outage Map

The most recent outage reports and issues originated from:
FinlandHelsinki Device Failure
United KingdomNorth Acton Device Failure
GermanyHamburg Errors
GermanyHerten Device Failure
GermanyBerlin Device Failure
GermanyMunich Errors

Arlo Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:
  • Charlessinger Charles Singer (@Charlessinger) reported

    @ArloSmartHome the worst customer service. Was on hold for 2 hours and 15 minutes only to have the call disconnected.

  • stryker369 William Bent (@stryker369) reported

    @ArloSmartHome I sent my in laws a request to access one camera on my system. I sent them the email invite and they got the app and set up an account. Now when they open the app, it wants them to set up an arlo system. They just want to view mine, not set one up. Help please.

  • php_llc Shane van de Boogaard (@php_llc) reported

    @ArloSmartHome So my replacement is set up and working but the battery has drained 40% in a lil over 24 hrs. The solar panel charger seems to do nothing. Now I gotta worry abt short battery life and a solar charger that does nothing? C'mon guys, wtf?

  • loganthefirst Logan (@loganthefirst) reported

    @EufyOfficial Are there any plans to offer solar panels we can plug directly into the cameras so we don’t have to take them down to charge every 200 days or so? Similar to how @ArloSmartHome does it with their cameras?

  • JediCataclysm Jesse Hyatt (@JediCataclysm) reported

    @ArloSmartHome help! I bought 6 ultra 2 cameras but when I change the settings away from super wide 180 I can’t change back! I’m stuck at 155 or 120. Also can I use 2 base stations? Thanks!

  • AnthonyScardina Anthony Scardina (@AnthonyScardina) reported

    @ArloSmartHome How can I open a support ticket? I'm having an issue with Arlo and Google Home Assistant.

  • sonbaetaekwondo 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Yorkshire:🇺🇸🇨🇱 (@sonbaetaekwondo) reported

    @ArloSmartHome @ask_Arlo still waiting for a reply regarding your poor UK customer service and your faulty goods also blaming @Duracell saying the batteries are different in England and the US despite saying the doorbell is compatible

  • Finchwizard Finchwizard (@Finchwizard) reported

    @ArloSmartHome @ArloSucks typical Arlo garbage. Don’t think I’ve seen a thumbnail update properly despite their being footage and a crap lod of it. Plus it’s not recording and missing things anyway. If I were paying for it I would be even more pissed off. #stayaway #arlo

  • Sean_Ashmore Sean Ashmore (@Sean_Ashmore) reported

    @dflieb @ArloSmartHome it's maybe not the android app itself as opposed to the hardware but it takes a good 10-15 seconds to show a live feed from a single camera and the Google home integration has been broken for months with no sign of a fix.

  • php_llc Shane van de Boogaard (@php_llc) reported

    @ArloSmartHome Arlo makes massive amounts of defective products and customer service is terrible. STILL waiting for a refund or replacement for my defective product. Since AUGUST!!!!!

  • SalinaGonboardn Salina (@SalinaGonboardn) reported

    @mbmcrae thank you! Ridiculous that I had to shout out to you for something so simple to fix that the phone/web support could have fixed in 10 minutes time but it happened. THANK YOU. I look forward to my @ArloSmartHome system finally being complete and working.

  • Mikeymike80M Mikey Mike (@Mikeymike80M) reported

    @ArloSmartHome Is anyone experiencing problems with any of the their Arlo cameras since the recent update (i.e poor battery life)?

  • SalinaGonboardn Salina (@SalinaGonboardn) reported

    @ArloSmartHome WORST SERVICE EVER! I have spent thousands of dollars on these cameras and can’t get them to replace a camera that doesn’t have the ability to be mounted. 9 phone calls, several online chats, emails, all of the above.

  • mylibrariansays Wendy Nicholson (@mylibrariansays) reported

    Hey @ArloSmartHome I’ve submitted multiple support requests and a call to your customer service telephone number. It’s been over A MONTH that I’ve been trying to get help — with nothing but a run-around. Your customer service is 👎👎👎👎

  • Angry_64D_MTP Herm (@Angry_64D_MTP) reported

    @ArloSmartHome #worst customer service is TERRIBLE. #CustomerService TERRIBLE!!! Long waits which they blame on COVID. Take your money and information and give you crap back. Go buy @SimpliSafe

  • LarryJacobsJr lar306💙 (@LarryJacobsJr) reported

    Hey @ArloSmartHome I'm over these Pro cameras continually going offline, putting in a new battery only to have it start sending messages indicating low battery. Have Arlo solar panels attached also to 'keep batteries charged'.

  • Lethal1z Jonathan 🇭🇷🇭🇷🇭🇷 (@Lethal1z) reported

    Finally threw the @ArloSmartHome cameras in the trash. Don't waste your money. Thank you @WyzeCam for saving the day!

  • ohteebs Tara Logue (@ohteebs) reported

    Hey @ArloSmartHome - your customer service is frustrating and terrible. I’m so disappointed in how you have handled my issue, get it together #veryunhappy #profitovercustomersapparently #timetoreturnthis

  • iAmMatt1218 iAmMatt18 (@iAmMatt1218) reported

    Hey @ArloSmartHome does this recent firmware update make your cameras not **** anymore?

  • I_AM_BUU Buu (@I_AM_BUU) reported

    hey @ArloSmartHome I understand that you try to sell your cloud solution, but i don't want it and i will NEVER subscribe... Can you please add a setings somewhere to stop asking each time the same questions ?!? Asking on each login the same question is everything but NOT smart

  • d0dgee Adam Williams (@d0dgee) reported

    @ArloSmartHome Daily update: your Alexa skill still sucks and you're doing nothing to fix it.

  • enhall1985 NateTheGreat (@enhall1985) reported

    @sealevel86 @ArloSmartHome Also if you have the money to pay for a Arlo 4K you should have the money to pay for more bandwidth which I’ve never had a problem with.

  • craigstrong Craig Strong (@craigstrong) reported from Richmond, England

    Been having loads of issues with my @ArloSmartHome in the last month. Stops recording for no apparent reason requiring a reset. The latest issue is the timeline is all out of synch and showing the older footage than the time stamp. Did you not consider daylight savings ??

  • ShagwongS Shagwong Securities LLC (@ShagwongS) reported

    @dusteater @stkbullgod @ArloSmartHome I would argue the biggest tech fix to sell a new smart phone today would be ability to go days without a charge . By the way , my outdoor Arlo cameras get triggered all the time by wind shaking trees , animals , gardeners , pool guy , etc and still last months on single charge

  • stonecasting Stuart Stone Casting (@stonecasting) reported

    @ArloSmartHome #worst #CustomerService they have wasted hours of my time for a simple fix the the rep in India,China and US can’t seem to handle. #frustrated wasted money on this product

  • jesuru Jesuru (@jesuru) reported

    @ArloSmartHome I've been trying to reach you for support to no avail. I have two bases and 5 cameras total and none of them are recording, I get the alerts, but no video is saved. I need help troubleshooting this asap please.

  • _allansmith_ Allan Smith (@_allansmith_) reported from Carpinteria, California

    @ArloSmartHome how should activity zones work? I keep getting alerts for activity outside of the zone.I have adjusted my camera down such that most of the traffic is in the “gray” upper band but still get activity triggered

  • Peppersworld08 Mario (@Peppersworld08) reported

    @ask_Arlo @ArloSmartHome @NETGEAR arlo camera is stating there is a firmware update. The past two days I have clicked the update and the update never completes. How do we fix this?

  • trishodonnell99 Trish Goggin (@trishodonnell99) reported

    @ArloSmartHome Arlo support can’t sort my battery/camera issue. Haven’t replied to my last 3 messages. Apparently they are analysing my battery.

  • SethPlatt Seth Platt (@SethPlatt) reported

    .@ArloSmartHome I am having poor follow-through from customer service. Please contact me.