Arlo down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

• Online Features (23%)
• Sign in (20%)
• Device Failure (20%)
• App Crashing (18%)
• Errors (10%)
• Website Down (8%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

City	Problem Type	Report Time
Perkasie	Errors	2 hours ago
New York City	Device Failure	3 days ago
Salzgitter	Sign in	4 days ago
Fort Wayne	Device Failure	5 days ago
London	Errors	6 days ago
Salinas	Device Failure	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

• 
  P3R 1InD (@Perlind4) reported 4 minutes ago

  @troyhunt @ArloSmartHome Or use notepad to rember them think it was salmon founder of an old antivirus program that told user to "Write the password down and stick it to your screen and when viruses can read post-it notes I will retire" Password manager is really good to have!!

• 
  Eric LaPorte (@Real_MartyMcFly) reported 5 minutes ago

  @ArloSmartHome the scheduling feature in your app is horrible. I would think being a leader in security it would be better. Paid lots of money and I have to manually arm and disarm certain parts of the day. Fix it!

• 
  Lando Universe 💎 (@AngryBrownNoser) reported 7 minutes ago

  How my life is going: My car was broken into and money was stolen > go online and buy security cameras only to get more money stolen from the SECURITY COMPANY later on!!! The irony… 🥶 #donttrust @ArloSmartHome

• 
  TDubbs (@TDubbs69) reported 8 minutes ago

  @AutonomousHoag @ArloSmartHome I couldn’t agree more! I had an issue with my account where it started to not recognize my device and I couldn’t sign in. Had to create a new account but Arlo is not able to cancel my old account! Keep telling me to log in which I can’t do. This service is ******* GARBAGE!!

• 
  Eliks (@Eliks) reported 10 minutes ago

  @ArloSmartHome Wrong title - Worst cameras!!

• 
  Steve Wilson (@wilsonfrisco) reported 12 minutes ago

  @ArloSmartHome I just want to update my cc information in my account, but I cannot find that option in my acct profile. Tried chat. Tried Support. No help.

• 
  ArneCarl (@ArneCarl) reported 12 minutes ago

  I am frustrated with @ArloSmartHome support. My ISP canceled email and my login info is lost. Was told to remove all cameras on my iPhone app and call back to cancel plan. Now they cannot cancel plan. After long argumentation the lady will contact second tier! Catch 22!

• 
  Bruins&Browns (@por2gez) reported 13 minutes ago

  Dont buy @ArloSmartHome products, customer service and product just garbage.

• 
  ArneCarl (@ArneCarl) reported 13 minutes ago

  @ArloSmartHome I am frustrated with @ArloSmartHome support. My ISP canceled email and my login info is lost. Was told to remove all cameras on my iPhone app and call back to cancel plan. Now they cannot cancel plan. After long argumentation the lady will contact second tier! Catch 22!

• 
  Hey America, Hold my Civil Rights (@HoldmyRights) reported 14 minutes ago

  @ArloSmartHome "help" has a computer system that thinks it is smarter than you are--I need a real live person. I guess that is asking for too much. Damn since I have been a customer for YEARS. recommended them too. NO LONGER!!!

• 
  Aaron LaBeau (biozal/costoda) (@biozal) reported 18 minutes ago

  @ArloSmartHome when your app tells me my doorbell has 35 new videos I think someone is trying to break in only to look in the app and see 3 new videos. Please fix your app, it's a terrible experience when you tell me the wrong amount of video updates in notifications.

• 
  Rachelle Monique (@rmoniquewrites) reported 20 minutes ago

  Choosing @ArloSmartHome has to be the worst decision ever. I would not recommend them for home security. No one has helped me set up my device. What a waste

• 
  LauraElaine665 (@Elaine665Laura) reported 22 minutes ago

  @ArloSmartHome Why do I suddenly have to pay for the cameras when they were working perfectly fine up until about a month ago? I’ve had these cameras for about two years and I paid over $400 at Costco. I cannot get a live agent to talk to me and fix this issue.

• 
  l3oaussie (@l3oaussie) reported 22 minutes ago

  @LoudMouthTre @ArloSmartHome Yeah, I am on the same page. Great hardware but bad software. I'm looking for a new system now.

• 
  David Shoup (@DShoup22) reported 26 minutes ago

  I’ve had the worst time with @ArloSmartHome cameras. Never work properly and batteries last a few weeks before needing to be changed. I need to switch back to @ring

• 
  Jenn Vell (@JennVell) reported 26 minutes ago

  @ArloSmartHome “Arlo support phone # for location” is a lie. Went thru auto support and it couldn’t help. It said - Give email and we’ll contact you. Weeks later still nothing. NO way to talk to anyone bout my faulty device. And I’m told won’t be able to becuz don’t pay $2.99?!?

• 
  David Jones (@DavidJo04743086) reported 27 minutes ago

  @Big_Stank19 @KatMykals @ArloSmartHome LOL the only thing my damn cameras have picked up are my cats doing random **** during the night.

• 
  Hey America, Hold my Civil Rights (@HoldmyRights) reported 28 minutes ago

  @ArloSmartHome makes it impossible to contact anyone re a warranty. can anyone out there help me?

• 
  Da Bears (@Da_Bears10) reported 32 minutes ago

  @ArloSmartHome May be the worst company out there. There is an issue with my camera and I am unable to cancel my subscription and I cant contact support due to this issue as my camera is not linked to my account anymore. I am stuck paying lol

• 
  Wrench 🇺🇸🚨🇺🇸 (@wrench_wrench_) reported 36 minutes ago

  I am pretty disappointed lately with my @ArloSmartHome go cameras with cell service provided by @ATT. They keep going offline. 20 miles apart. Tried everything. Seems like it’s pretty common as of the last month with other customers. What’s up with them????

• 
  Patchey04 (@Patchey04) reported 39 minutes ago

  @ArloSmartHome Has some of the worst customer service I’ve ever dealt with. I bought two Arlo Ultras last summer and have had issues ever since with green images. I’ve opened numerous cases, each one gets me nowhere and makes me try to same troubleshooting steps over and over

• 
  Jon Baker 💙 (@jonbaker1968) reported 42 minutes ago

  @LoudMouthTre @ArloSmartHome Mine go for periods when they’re fine. Then they randomly disconnect, run the batteries down and then I have to jump through hoops to reconnect them. #1 thing you need in a security system is reliability

• 
  Lizabeth P. Lewis (@raynie82) reported 43 minutes ago

  @ArloSmartHome I have Arlo cameras but I need help. Is there a # to call @llitig8orDWJ

• 
  ExitOnly (@ExtiOnly) reported 45 minutes ago

  @ArloSmartHome Hey Guys! Are you serious about the "no support" policy? I can unfortunately not reinstall my arlo-cameras and there seem no help available for me. No support at all :(

• 
  Cashway (@cashway34) reported 45 minutes ago

  @ArloSmartHome We've already upgraded to Google Nest, like smart consumers, but I just really feel obligated to tell everyone how terrible @ArloSmartHome is. If I save just one person from buying an Arlo product, I will be happy.

• 
  Marc Hoag (mask, vax, and prevent 3*C) (@AutonomousHoag) reported 45 minutes ago

  @ArloSmartHome is pure garbage. Replacement camera suffering the same constant disconnect issues as first one. How can their engineers build this and say, yes, this is ready for production.

• 
  Marianne Duarte (@MarianneDuarte) reported 47 minutes ago

  @ArloSmartHome The problem persists. @NoPushNotificat on my iPhone as soon as I grant access to my husband, neither does he on his iPhone. It has been 30+ days trying everything. Issue lies with Arlo's software and it's taking too long to fix... so frustrating

• 
  Orval Haines (@orvalhaines) reported 54 minutes ago

  @ArloSmartHome what do I need to do to speak to a human for customer support? I have had an atrocious experience with my Arlo purchase and I absolutely need a human to help troubleshoot. The Arlo chatbot is a complete dead-end.

• 
  Jess (@leowifeaf) reported 58 minutes ago

  @ArloSmartHome I want my account deleted. Can’t get the cameras to connect. No one will help.

• 
  The Inevitable Hulk (@gilmie76) reported 60 minutes ago

  @CNN And still, @ArloSmartHome can’t give us offline notifications.