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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Sign in (41%)
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Online Features (21%)
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Device Failure (21%)
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Website Down (12%)
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Errors (5%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Port Huron |
Errors | |
| New York City |
Sign in | |
 Pinneberg |
Sign in | |
 Leigh |
Sign in | |
| Aachen |
Sign in | |
| Willich |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Damo63
(@dmarov) reported
@ArloSmartHome the new app update 4.0.2 has issues with local footage recording and access. Please fix.
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Corum Saxon 🇺🇸 ❤️ #45 & USA
(@dwcorum) reported
@ArloSmartHome It would be easier to climb Mt Everest than getting customer support from you. Automated support that says the issue is resolved when it’s not. Others saying the same. No way I can find to speak to an actual human.
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Josh D
(@Kadesh88D) reported
@ArloSmartHome Worst company I can’t get a hold of anyone @+1 (888) 339-3356
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Tom West
(@JokerTomWest) reported
@ArloSmartHome lost my stored payment information & instead of admitting it they're sending me threatening "we're having trouble processing your payment information" messages. I swear to God I am through with this **** company. If I could get my money back I would go elsewhere.
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Stellar 🎀
(@batsignalvagina) reported
@ArloSmartHome after the latest two app updates, my two cameras no longer take up my entire iPad screen, but are diminished top two tiny boxes that are hard to see. Is there any fix for this? It renders my Arlo Baby monitor almost useless.
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DeeCee
(@DeeCee65058630) reported
@TrishODonnell19 @ArloSmartHome @ArloHelp I've just had a response. They are passing on my problem to the relevant team. Let's hope it gets sorted soon.
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DecrimSWNow
(@DecrimSWNow) reported
I really need to unlock this bullshit just cos @ArloSmartHome sucks & HAS NO CUSTOMER SERVICE NUMBER FOR HELP AT ALL & WE ACTUALLY PAY $9.99 A MONTH FOR THIS BULLSHIT?!!! AFTER PAYING 1K FOR A ******* HOME CAMERA SYSTEM WHAT IN THE ACTUAL ****
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Oliver Richards
(@richaoj) reported
Dear @ArloSmartHome. Please fix your crappy android app. Please. It is incredibly unfair to customers who spent $$ on your cameras to have their ability to use them degrade over the past few years because your app has gotten worse.
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andres acevedo
(@donpatoman) reported
@ArloSmartHome my base station stopped working last week. Non of my cameras are working & i m paying a monthly subscription. Tried all troubleshooting, even a base replacement. Nothing. Please help. #arlooffline #arlocamera #arlonotworking
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Corum Saxon 🇺🇸 ❤️ #45 & USA
(@dwcorum) reported
@ArloSmartHome Your customer support is below par. Answered all the questions. No remedy. Others having same problem with your automated support stating it’s resolved. And yes, I have the most current App available. Impossible to get a “live human” to help.
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prakash parameswaran
(@PrakashParames) reported
@ArloSmartHome @CPA_jjones All recording to local storage has stopped, for all 5 cameras, can someone please contact me to get this issue resolved. Also my pro3 floodlight no longer turns on with motion detection.
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DecrimSWNow
(@DecrimSWNow) reported
@ArloSmartHome This **** bout to be canceled & of course arlo could care less they got they $$$ when I purchased this trash
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DelphiSwimsLate
(@delphiswimslate) reported
@ArloSmartHome MFA does not work on iOS app. You cannot leave the app to get the code, because when you return to enter it, you get booted back to the login page.
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DeeCee
(@DeeCee65058630) reported
@TrishODonnell19 @ArloSmartHome @ArloHelp I don't know what they tweeked but suddenly the app opened and I could sign in. Then it got stuck at one point but seems to be working fine now, thank goodness. Good luck with yours!
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Trish O'Donnell
(@TrishODonnell19) reported
@DeeCee65058630 @ArloSmartHome Have you tried Arlo support, sending them message on here. They took ages to reply and then blaming me when clearly it’s a problem their end. They told me to log into it via desktop computer too, made no difference. @ArloHelp not great service from new app which we pay for
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Greg Steinmetz
(@gsteinm) reported
@ArloSmartHome how does a person actually talk to a human to solve a problem? Chat and going back and forth through email every 3-4 days is not a great customer experience.
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DeeCee
(@DeeCee65058630) reported
@TrishODonnell19 @ArloSmartHome Did you get any help Trish? The updated app does not work at all on my phone now so my elderly mother is at risk as I can't see her.
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Trish O'Donnell
(@TrishODonnell19) reported
@DeeCee65058630 @ArloSmartHome Oh no. They told me to reinstall app as it’s apparently my app which is problem!!! I have to keep going into library, click filter top left, device, select all, save and then recordings appear, but selection doesn’t remain. Try and see if works for you, hope it does
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Keith Vinson
(@KeithVinson18) reported
@ArloSmartHome **** products so if you're unfortunate enough to win this.. good luck trying to get them to function properly or respond to any support request
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Leo Portillo
(@portilloleopold) reported
@ArloSmartHome Your last update broke local storage, and it has been 5 days, be accountable and fix it! #ArloThiefs #ArloScammers
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ERNDOG
(@Erndog00) reported
@ArloSmartHome fix this damn app,this is more broken then a normal day of trying to live stream on your app
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DeeCee
(@DeeCee65058630) reported
@TrishODonnell19 @ArloSmartHome .....the old app which still works. But for now I have to use 2 phones and one only works on WiFi so okay if I'm can get into a host wi-fi but not on 4g. Not happy with their "help".
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Legal Phil, Until the End 🐀
(@DaemonXar) reported
I bought @ArloSmartHome cameras because I liked the local storage option. I didn’t want to pay a monthly fee. The cameras are great. So great, that how bad their software is at local storage (working 6 mos of the last 3 years) feels deliberate, like they’re pushing cloud subs.
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Baljeet Bilkhu
(@bbilkhu) reported
@ArloSmartHome security system still down after two days due to a firmware update. Lots of people affected by this. When will this be resolved?
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Azza 🏳️🌈
(@Azza5069) reported
@ArloSmartHome @ArloSmartHome doesn’t have your back when they have ****** app software and lock their users out. With terrible support I now have a functionless camera system, thanks for being useless Arlo, I would never recommend you to anyone!
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Trish O'Donnell
(@TrishODonnell19) reported
@ArloSmartHome Arlo Uk support not replying to my ticket for help
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prakash parameswaran
(@PrakashParames) reported
@ArloSmartHome Buyer Beware !! Arlo turned off local storage of recordings and now all my cameras don't record to my USB drive anymore (4 Pro 3's and 1 Pro 3 floodlight). In addition the flood light does not turn on anymore when there is motion detected. Seems like a poor quality product.
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WiganJulie
(@juliefallon1) reported
.@ArloSmartHome WHY IS YOUR CUSTOMER SERVICE SO BAD????
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Josh D
(@Kadesh88D) reported
@ArloSmartHome Only number I could find it and it’s not even on their website and to talk to anyone. Seems like you have to have a subscription set up terrible especially if you have issues with set up
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Steve Howe
(@StevenHowe365) reported
@ArloSmartHome Arlo’s new firmware requires you to have a subscription to view video from your cameras. No longer can you store video on local storage. This is a crime. Many have same issue as me. Do not buy Arlo