Arlo status: device issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 24, 9:20 PM EDT	0	0
Apr 24, 9:40 PM EDT	0	0
Apr 24, 10:00 PM EDT	0	0
Apr 24, 10:20 PM EDT	0	0
Apr 24, 10:40 PM EDT	0	0
Apr 24, 11:00 PM EDT	0	0
Apr 24, 11:20 PM EDT	0	0
Apr 24, 11:40 PM EDT	0	0
Apr 25, 12:00 AM EDT	0	0
Apr 25, 12:20 AM EDT	0	0
Apr 25, 12:40 AM EDT	0	0
Apr 25, 1:00 AM EDT	0	0
Apr 25, 1:20 AM EDT	0	0
Apr 25, 1:40 AM EDT	0	0
Apr 25, 2:00 AM EDT	0	0
Apr 25, 2:20 AM EDT	0	0
Apr 25, 2:40 AM EDT	0	0
Apr 25, 3:00 AM EDT	0	0
Apr 25, 3:20 AM EDT	0	0
Apr 25, 3:40 AM EDT	0	0
Apr 25, 4:00 AM EDT	0	0
Apr 25, 4:20 AM EDT	0	0
Apr 25, 4:40 AM EDT	0	0
Apr 25, 5:00 AM EDT	0	0
Apr 25, 5:20 AM EDT	0	0
Apr 25, 5:40 AM EDT	0	0
Apr 25, 6:00 AM EDT	0	0
Apr 25, 6:20 AM EDT	0	0
Apr 25, 6:40 AM EDT	0	0
Apr 25, 7:00 AM EDT	0	0
Apr 25, 7:20 AM EDT	0	0
Apr 25, 7:40 AM EDT	0	0
Apr 25, 8:00 AM EDT	0	0
Apr 25, 8:20 AM EDT	0	0
Apr 25, 8:40 AM EDT	0	0
Apr 25, 9:00 AM EDT	0	0
Apr 25, 9:20 AM EDT	0	0
Apr 25, 9:40 AM EDT	0	0
Apr 25, 10:00 AM EDT	0	0
Apr 25, 10:20 AM EDT	0	0
Apr 25, 10:40 AM EDT	0	0
Apr 25, 11:00 AM EDT	0	0
Apr 25, 11:20 AM EDT	0	0
Apr 25, 11:40 AM EDT	0	0
Apr 25, 12:00 PM EDT	0	0
Apr 25, 12:20 PM EDT	0	0
Apr 25, 12:40 PM EDT	0	0
Apr 25, 1:00 PM EDT	0	0
Apr 25, 1:20 PM EDT	0	0
Apr 25, 1:40 PM EDT	0	0
Apr 25, 2:00 PM EDT	0	0
Apr 25, 2:20 PM EDT	0	0
Apr 25, 2:40 PM EDT	0	0
Apr 25, 3:00 PM EDT	0	0
Apr 25, 3:20 PM EDT	0	0
Apr 25, 3:40 PM EDT	0	0
Apr 25, 4:00 PM EDT	0	0
Apr 25, 4:20 PM EDT	0	0
Apr 25, 4:40 PM EDT	0	0
Apr 25, 5:00 PM EDT	0	0
Apr 25, 5:20 PM EDT	0	0
Apr 25, 5:40 PM EDT	0	0
Apr 25, 6:00 PM EDT	0	0
Apr 25, 6:20 PM EDT	0	0
Apr 25, 6:40 PM EDT	0	0
Apr 25, 7:00 PM EDT	0	0
Apr 25, 7:20 PM EDT	0	0
Apr 25, 7:40 PM EDT	0	0
Apr 25, 8:00 PM EDT	0	0
Apr 25, 8:20 PM EDT	0	0
Apr 25, 8:40 PM EDT	0	0
Apr 25, 9:00 PM EDT	0	0
Apr 25, 9:20 PM EDT	0	0

At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

Online Features (27%)
Device Failure (23%)
Sign in (19%)
App Crashing (13%)
Errors (10%)
Website Down (8%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

City	Problem Type	Report Time
Longmont	Device Failure	3 days ago
Longmont	Online Features	18 days ago
Perkasie	Errors	22 days ago
New York City	Device Failure	25 days ago
Salzgitter	Sign in	26 days ago
Fort Wayne	Device Failure	27 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

🏎 (@wrinkled_lemon) reported 6 minutes ago
@ArloSmartHome I will never trust your products again. If you can do this to earlier models, what's stopping you from EOL-ing current models a couple of years down the road? Why would I *upgrade* to new models when you can just pull the infrastructural support for it later?
Jason Desaulnier (@Desaulnier27) reported 7 minutes ago
@ArloSmartHome why does the geofencing option for my cameras not work? Please help
Ellen Foster (@ellennnfoster) reported 7 minutes ago
@ArloSmartHome is there an outage on your doorbell server? I'm unable to access any smart features and am getting generic motion notifications, no previews, etc. (I have a subscription)
Chris Szmergiel (@SzmergielChris) reported 11 minutes ago
@BeljicaPeak @ArloSmartHome Even better they still lie to their android users forcing them to turn on insecure permissions. I dropped Arlo completely after they doubled down on the permissions.
Vida Custom Designs (@VidaCustom) reported 13 minutes ago
@Typicallypanda @ArloSmartHome Not sure people would want to trade in and pay a difference for any newer products only to have it repeat down the road. #Arlo
Finchwizard (@Finchwizard) reported 14 minutes ago
@ArloSmartHome so not only us who bought some of the original Arlos put up with bugs and just bad performance are now getting EOL and no 7 day storage or anything any more. You guys are giant pricks. Everyone should avoid #Arlo and go with #eufy or someone else.
Finchwizard (@Finchwizard) reported 14 minutes ago
@ArloSmartHome Terrible company and products. People who used them from the start were beta testers and have now been thrown aside from End of Life products. Stay away and literally chose any other company. Its a disgrace.
taylorpineiro (@taylorpineiro) reported 17 minutes ago
Looking for a terrible example of an #aichatbot? Look no further than @ArloSmartHome! Truly an atrocious experience.
Keith Meyer 🍎🌰 (@koyote19) reported 21 minutes ago
Hi @ArloSmartHome - fix your network. Don't tell me to DM with my problem. All of us are having issues. A company with good customer service would update their customers on any issues.
Steven Barczyk (@barczyksm) reported 22 minutes ago
@ArloSmartHome Based on the bait-and-switch tactics @ArloSmartHome has employed, I can no longer recommend their products. I look forward to joining the class action lawsuit for my 5 cameras if they go through with their plan. $ARLO down almost 64% over the last year.
Shaydie Blue (@Shaydieblue) reported 24 minutes ago
And while I am at it @amazon did NOT care when I tried to explain to them that they were promoting and selling defective trash from @ArloSmartHome less than 90 days and the cameras do not work properly under a covered porch.
Martin Rocha (@Dinnerplate28) reported 25 minutes ago
@ArloSmartHome This happen to me, my neighbor caught it on his Arlo camera. My door was unlocked and they took some items, it’s the worst.
Melissa (@llprncs) reported 26 minutes ago
@ArloSmartHome @ring I bet ring doorbell would help me set up my doorbell if I got one from them how is Arlo such a piece of junk the entire company no one can help four months later still no doorbell set up
Eric W (@ejtt7ciia) reported 27 minutes ago
To add insult to injury, 4 days after a new controversial EoL policy, @ArloSmartHome sends an email about 20% price increases. Congrats Arlo - you lost a lifelong fan after two bad decisions. It's the timing - you have to give users more than a couple months notice...
I am no one. (@mahasitavati) reported 28 minutes ago
@ArloSmartHome @verge Customer service is the worst, not worth it. Do not buy from this company.
missy (@missy49179801) reported 33 minutes ago
@ArloSmartHome please DM me about issue w a new phone being distrusted and unable to get help from Support for my Arlo Pro 4 iOS app lock out. You time out the app two step verification while I’m looking at email on the same device& it becomes an endless circle of frustration.
AmberChaiT (@AmberChaiT) reported 33 minutes ago
@ArloSmartHome hey idiots!HOW ABOUT ACTUALLY SENDING THE PUSH NOTIFICATIONS THIS YEAR WHEN SOMEONE NEEDS TO LOG IN? WOW YOU SYSTEMS ARE ****!
Butters Mom (@laurakwhiteside) reported 33 minutes ago
@ArloSmartHome @Pocketlint Hey, arlo how can I get a hold of a life person... I have tried every route and cannot get anyone to help me on my arlo back online. And you offer a phone number, which just happens to be one number short of an actual phone number. Can you please give me a number ? I need help.
BeljicaPeak (@BeljicaPeak) reported 36 minutes ago
@ArloSmartHome Betcha the arbitrary EOL feature removal = class action. No plans to ever spend time and money on Arlo in the future. Arlo couldn’t even make its touted geofencing function reliably and regularly service was down. Now we are rewarded with EOL. Not me.
T (@PondrPowered) reported 38 minutes ago
@ArloSmartHome is your system down???
mauriciobond (@mauriciobond23) reported 41 minutes ago
@ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”
Alex Mereness (@MerenessAlex) reported 42 minutes ago
@ArloSmartHome I’ve spent well over $700 into this system, based on promises and claims made by you. It’s disappointing that you now choose to go back on said promises, I understand not supporting old hardware, but effectively bricking/paywalling the system unless more money is spent is trash.
Bonnie Showerman (@BonnieShowerman) reported 45 minutes ago
@ArloSmartHome The absolute worst doorbell ever made! No support help, can even speak to a live person. Don’t wast your money!
RossCreations (@CreationsRoss) reported 54 minutes ago
Dude this video surveillance company really doesn’t have a way to download 24/7 video snippets. That’s like a plumber not working on toilets @ArloSmartHome figure this out or I gotta find another company. Sucks cause I’ve really liked u so far
Geo 🇺🇸 🏳️‍🌈 🇺🇦 🦋 (@InvizOne) reported 57 minutes ago
@ArloSmartHome Thanks, but it doesn’t help. It appeared plans, including LTE, were provided by Arlo & outside LTE not recommended. Conflicting cellular info has halted a Go2 purch a live agent could easily clarify. Seems bad social media is only way to get attention/answers to product Q’s.
Jaszlyn Fennelle (@JaszlynF) reported 57 minutes ago
@ArloSmartHome Why is it so hard to get help ? It seems so many people are having trouble with battery problems and I need help ! You have to have a subscription to receive live support ? My cameras don’t work !
SAMA (@SAMA92458684) reported 58 minutes ago
@ArloSmartHome Unfortunately I couldn’t log into my account from my phone or from any other devices. I tried to do all the steps that mentioned in the website through the society experience please, I need help to login .
mauriciobond (@mauriciobond23) reported 1 hour ago
@ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”
George Santos (@George__Santos) reported 1 hour ago
I just got notified that you are EOL'ing our cameras. Thanks a lot for causing working devices to be thrown in the trash heap. We bought these about 4 years ago. We would have bought Arlo again but if 4 years is all we can expect, forget it. @ArloSmartHome
Stan Querin (@BlackStangBC) reported 1 hour ago
@AndyBaryer @ArloSmartHome @Dlink need some more cameras...i have 4 swann 1080p with dvr for sale..i used the setup for 4 months till i got reno-victed and i took them down, old landlord wanted me to leave them because i put screw holes in fascia but i said NO been boxed for over a year not allowed in apt.