Arlo status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

• Device Failure (31%)
• Sign in (25%)
• App Crashing (22%)
• Online Features (13%)
• Errors (9%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

City	Problem Type	Report Time
Boussières	Errors	21 days ago
Township of Evan	Sign in	25 days ago
Perth	Online Features	1 month ago
Olney	App Crashing	1 month ago
Longmont	App Crashing	1 month ago
Longmont	Online Features	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BeljicaPeak (@BeljicaPeak) reported 3 minutes ago

  @ArloSmartHome Betcha the arbitrary EOL feature removal = class action. No plans to ever spend time and money on Arlo in the future. Arlo couldn’t even make its touted geofencing function reliably and regularly service was down. Now we are rewarded with EOL. Not me.

• 
  Joseph Gruber (@josephgruber@josephgruber.space) (@JosephGruber) reported 5 minutes ago

  @ArloSmartHome Also, a fun bug I found - if I add someone as a friend, it will log them out of _their_ account anytime I change the access settings. Let me help you with the test case: User A should not be able to force User B to log out of their account. #cybersecurity #vulnerability

• 
  mauriciobond (@mauriciobond23) reported 7 minutes ago

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  Steve Lunceford (@dslunceford) reported 9 minutes ago

  @ArloSmartHome Terrible new EOL policy. Will never buy another of your products again. I have 5 cameras myself and know of three other families who bought on my recommendation.

• 
  avfc (@krispycremekef) reported 14 minutes ago

  @ArloSmartHome One of the worst purchases I’ve ever made,end of

• 
  NotBorg (@MagaDplorable) reported 14 minutes ago

  @ArloSmartHome bought a Pro 5S 2K to test to replace 9 camera system. I had issue but can't get an support because I don't have account ? this is trial version suppose to be good for 30 days. all I get is spinning when trying to view. your idea of "Trial" sucks no sale

• 
  Save Lives! (@BrotherBourbon) reported 16 minutes ago

  Hey @ArloSmartHome I just bought a whole system on Ring because your chat is terrible and you can’t get anyone on a call. Worst customer support I’ve ever seen.

• 
  SAMA (@SAMA92458684) reported 18 minutes ago

  @ArloSmartHome Unfortunately I couldn’t log into my account from my phone or from any other devices. I tried to do all the steps that mentioned in the website through the society experience please, I need help to login .

• 
  Christopher (@Chris_Y3MX) reported 19 minutes ago

  Just learned that as of Jan 1, 2023 @ArloSmartHome is ******* all their customers and the equipment we have installed in going to end up in the trash.

• 
  🅷🅴🅰🆅🅴🅽 🆂🅴🅽🆃 * 🅰🆁🅼🆈 🆅🅴🆃 (@HeavenS98386596) reported 20 minutes ago

  @mbmcrae Fix your current problems! Where is the complete user manual for the Arlo Ultra 2 XL? Is this customer service? I think I bought an @ArloSmartHome boat anchor!

• 
  Craig Allen (@CraigAllen0921) reported 21 minutes ago

  @ArloSmartHome WTF Arlo. Will not sell me my upgrade cameras because I live in NC or is it because I'm not woke! I'm a huge @NETGEAR fan with a lot of their product. I'm about to throw everything out and go find the equipment else where! UNBELIEVABLE

• 
  TCOLLEGECUSE (@TCOLLEGECUSE) reported 22 minutes ago

  @ArloSmartHome @mbmcrae My frustration with your company and its poor customer service has reached a tweetable moment unfortunately. It is fine for a company to discontinue products. That is common, but to not arm your customer success associates with the proper information and

• 
  Merryfield Homes (@MerryfieldHomes) reported 23 minutes ago

  @ArloSmartHome can someone please reach out to me. Your chat support is not resolving my issue

• 
  🏎 (@wrinkled_lemon) reported 25 minutes ago

  @ArloSmartHome I will never trust your products again. If you can do this to earlier models, what's stopping you from EOL-ing current models a couple of years down the road? Why would I *upgrade* to new models when you can just pull the infrastructural support for it later?

• 
  justin (@BadRammaJamma) reported 29 minutes ago

  @ArloSmartHome @ArloSmartHome why am I not allowed to talk to a live agent even though I bought your equipment and it’s not working??? I have to pay you again for a subscription before someone will talk to me, if anybody is considering Arlo, don’t buy it!

• 
  mauriciobond (@mauriciobond23) reported 30 minutes ago

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  716 Fan From 908 (@716_Fan_Frm_908) reported 30 minutes ago

  @ArloSmartHome fix your servers. What good is a “security” system that is down for hours.

• 
  T (@PondrPowered) reported 32 minutes ago

  @ArloSmartHome is your system down???

• 
  Jacob Hernandez (@JJHulk85) reported 35 minutes ago

  @ArloSmartHome Why is it so hard to get assistance on my camera, when I do get someone they hang up on me and are talking to someone else while talking to me. Still haven't resolved my camera issue

• 
  DM (@Dean1Michael) reported 35 minutes ago

  @ArloSmartHome Half the time this piece of **** won’t even charge, you sit there like an ******* charging it for an hour and nothing happens, it’s till at 20%! I hate arlo anymore

• 
  Victorious HazaEL (@Praise2ADONAI) reported 36 minutes ago

  @CeriCerilou @shumirunnessa Beware that they may hack your cameras. My cameras were hacked and I was unable to access them. One, they set the image upside down and denied me access to change it. Another, suddenly, the company decided to discontinue service @ArloSmartHome I know 👇🏾 #JustAnotherCoincidence

• 
  Alex (@alex__0113) reported 37 minutes ago

  @ArloSmartHome researched chowing your cameras and quickly regretting it. Not interested in you using you help portal which is useless. DM me an email address that I can email normally. Your CVR prices on your website do not reflect what you actually want !!! Not impressed !!!

• 
  DM (@Dean1Michael) reported 40 minutes ago

  @ArloSmartHome I love how “out of nowhere” the cameras always disconnect from wifi. It’s great when you’re about to go to sleep and have to instead go outside, take the camera down, and manually reset the battery so it reconnects to wifi. Straight garbage.

• 
  N (@nbbirch22) reported 43 minutes ago

  @ArloSmartHome why are your doorbell speakers so bad? I talk through it with the volume set at 100% and people barely hear me.

• 
  John Bailey (@Isucceed) reported 47 minutes ago

  @ArloSmartHome Too bad to hear about your #EndOfLife. It's always sad to see a company going out of business. Good luck with your next endeavors.

• 
  Spicy Bits 🤡 Show (@TheTruthSekr) reported 58 minutes ago

  @Arlo can go F off... Your EOL policy on 4-year old cameras is the last straw. Arlo has made many fumbles & poor service over the years, but I'm searching for new options, and when I find my replacement, I'm telling the whole world. @ArloSmartHome isn't a very smart company

• 
  Geo 🇺🇸 🏳️‍🌈 🇺🇦 🦋 (@InvizOne) reported 1 hour ago

  @ArloSmartHome Thanks, but it doesn’t help. It appeared plans, including LTE, were provided by Arlo & outside LTE not recommended. Conflicting cellular info has halted a Go2 purch a live agent could easily clarify. Seems bad social media is only way to get attention/answers to product Q’s.

• 
  DaZi (@daziphoto) reported 1 hour ago

  @Its_Jamin @ArloSmartHome I’m trying to but it gives me a warning that I’ll lose that feature. I shouldn’t lose it. They’re aware of the conflict and are working on a fix.

• 
  Jordan M. Haywood (@jordanmhaywood) reported 1 hour ago

  @ArloSmartHome After >1 year of problem free use, my Arlo Wire-Free Video Doorbell (ADV2001) stopped working & chime box makes loud humming noise. No online support for products w/o subscription (tried the chat function - did not work). HELP @ArloSmartHome

• 
  Mario (@mariocirignani) reported 1 hour ago

  @ArloSmartHome I am in the middle of choosing a security camera system for my home and daughters home and I read about ARLO’s deceitful behavior. I don’t care that they changed their minds when confronted by bad press. Not buying ARLO. Can’t be trusted. Shameful. Somebody should be fired.