Arlo status: device issues and outage reports
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Full Outage Map
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Problems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
- Online Features (30%)
- Sign in (30%)
- Device Failure (20%)
- App Crashing (10%)
- Errors (10%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Oberstdorf
|
Online Features | 10 days ago |
|
Schwarzheide
|
Sign in | 11 days ago |
|
Frankfurt am Main
|
Online Features | 16 days ago |
|
Oldenburg
|
Sign in | 18 days ago |
|
Bochum
|
Device Failure | 22 days ago |
 Jonage
|
Device Failure | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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justin (@BadRammaJamma) reported@ArloSmartHome @ArloSmartHome why am I not allowed to talk to a live agent even though I bought your equipment and it’s not working??? I have to pay you again for a subscription before someone will talk to me, if anybody is considering Arlo, don’t buy it!
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Hurleys (@Hurleys96) reported@CreationsRoss @ArloSmartHome Stop at a red light but be 10 cars back. Be the passenger to get out walk down to the red because it’s faster than waiting
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Eddie Omar Garcia (@Eddiiee_G10) reported@RyanAma9 @ArloSmartHome I dont think my arlos are that old, but mine are definitely not working.. Maybe its just a bug right now? Mine were working fine earlier.. still even get notifications.
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Steven Loi (@StevenLoi) reported.@ArloSmartHome is the only way to unsubscribe from email alerts (but maintain push notification alerts) is to mark your emails as spam? There is no ability on the website nor mobile app to stop the email alerts (baby monitor) - I've looked everywhere. Help.
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Bill Kampouris (@BillKampouris) reported@ArloSmartHome Your cameras suck and so do you as a company. DO NOT BUY THIS GARBAGE!
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Zephyr Linda Miller (@Zephyrmiller) reported@ArloSmartHome Why can't I get my new phone to be "trusted" by Arlo online. Now it won't trust any of my devices, computer or iPad, not new. I can't find a phone number anywhere and when I tried to chat, the response was "please put this in different terms. I'm new". Somebody please help me.
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Jason Abbate (@JasonBrobbate) reported@ArloSmartHome please fire whoever designed this interface. This is the worst thing I have ever seen in my life.
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Ian Ireland (@amracinggreen) reported@ArloSmartHome Customer support? Endless scripted troubleshooting I’ve already done, no evidence they’ve read previous case notes, no continuity, no ownership, and no attempt to actually solve the problem. 2/4
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Kristina (@KNanaG1) reported@ArloSmartHome Arlo we have a problem, I can no longer connect to a 2.4 ghz and now my floodlight camera is useless. Can you help?
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Jeff Karotkin (@jhkarotkin) reported@ArloSmartHome I have been with Arlo for four years. I got an EOL notice, so I bought new equip today. I was charged twice for the cams and customer support can't/won't help me. Today's interaction was the worst CS experience I have had w/ any Co in years. #NPSscore is Zero!
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Luis Ortiz (@luisaggie) reported@ArloSmartHome hi any support on trying to get the redeemable code to work? Currently have an EOL camera system, and we wanted to get our annual subscription, but keep getting error message when trying to suscribe to the annual multi camera plan.
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avfc (@krispycremekef) reported@ArloSmartHome One of the worst purchases I’ve ever made,end of
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Greg - digging through archives (@GregLilly) reported@ArloSmartHome I can't find a way to switch my subscription to yearly -- like the price increase email said to do....HELP!
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Shaydie Blue (@Shaydieblue) reportedI should have listened to the reviews @ArloSmartHome had terrible customer service reviews for a reason. Buy something else. Not this.
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Jaszlyn Fennelle (@JaszlynF) reported@ArloSmartHome Why is it so hard to get help ? It seems so many people are having trouble with battery problems and I need help ! You have to have a subscription to receive live support ? My cameras don’t work !
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Arun 🇮🇳🇺🇸 (@arunt2016) reported@ArloSmartHome I changed my iPhone device after that I am not able to login back. It's sending the verification code to my email and that's not working. Unfortunately there is no support number.
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justin (@BadRammaJamma) reported@ArloSmartHome @ArloSmartHome why am I not allowed to talk to a live agent even though I bought your equipment and it’s not working??? I have to pay you again for a subscription before someone will talk to me, if anybody is considering Arlo, don’t buy it!
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T (@PondrPowered) reported@ArloSmartHome is your system down???
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Citizen Mane (@HoosierFordMan) reported@ArloSmartHome hey Arlo! Maybe you should stop telling people that it’s their internet that causes every single issue that arises with your cameras! I spent two hours chatting with your worthless support team on the app and that’s all they can offer when it’s so clearly hardware
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Shaun Verses Sheep (@shaunvssheep) reported@ArloSmartHome App is not muting notifications on IOS... Please fix... No matter how many times I press "mute notifications" in arlo app, it still sends them...
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mauriciobond (@mauriciobond23) reported@ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”
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I am no one. (@mahasitavati) reported@ArloSmartHome @AndroidAuth Customer service is the worst, not worth it. Do not buy from this company.
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Caleb J Robinson (@calebjrobinson3) reported@ArloSmartHome One of the links that was sent to help me was about how to manually record videos. It’s like you didn’t even read what I originally said.
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missy (@missy49179801) reported@ArloSmartHome please DM me about issue w a new phone being distrusted and unable to get help from Support for my Arlo Pro 4 iOS app lock out. You time out the app two step verification while I’m looking at email on the same device& it becomes an endless circle of frustration.
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Chris’s Reviews & Unboxings (@C__Start) reportedIt seems the @ArloSmartHome app is broken again as I can’t log in now and get an oops error #arlo #signin
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Alex Mereness (@MerenessAlex) reported@ArloSmartHome I’ve spent well over $700 into this system, based on promises and claims made by you. It’s disappointing that you now choose to go back on said promises, I understand not supporting old hardware, but effectively bricking/paywalling the system unless more money is spent is trash.
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carly wilson (@carlyally11) reported@ArloSmartHome your animated notifications stopped working yesterday for multiple users as per your forum..please fix it
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DDGvision (@DDGvision) reported@ArloSmartHome are you guys having an issue again? My doorbell camera and inside camera is no longer recording
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Gaaiz (@gaaiz) reported@ArloSmartHome It was clearly a big mistake advising your products to my friends and family, which I now have to explain this terrible EOL decision. Off course will tell them not to use Arlo products ever again after his little stunt.
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dylan (@DylanStratton) reportedI’m ready to switch to a new camera system and get away from @ArloSmartHome. They’re killing old cameras and customer service is the worst. They only let me talk to robots. Any security camera suggestions???