Arlo status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

• Sign in (33%)
• Device Failure (33%)
• Online Features (22%)
• Errors (11%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

City	Problem Type	Report Time
Sanford	Device Failure	3 days ago
Oberstdorf	Online Features	14 days ago
Schwarzheide	Sign in	15 days ago
Frankfurt am Main	Online Features	21 days ago
Oldenburg	Sign in	23 days ago
Bochum	Device Failure	27 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

• 
  BIG Q DOG ✊🏾 (@Qinda808) reported 5 minutes ago

  @ArloSmartHome I have 300 archived videos that takes 3 taps to delete.. at this point it will take close to #onethousand tapes to delete archived videos.. your app interface is ****!!

• 
  DDGvision (@DDGvision) reported 5 minutes ago

  @ArloSmartHome are you guys having an issue again? My doorbell camera and inside camera is no longer recording

• 
  RoughTradeRadio (@RoughTradeRadio) reported 7 minutes ago

  @ArloSmartHome @ArloSmartHome system gone bye bye now--in the trash. Here's to hoping losing a customer hurts 🥂Been replaced with @blinkforhome ; hopefully they will continue to support their products 7 years down the road.

• 
  Victorious HazaEL (@Praise2ADONAI) reported 7 minutes ago

  @CeriCerilou @shumirunnessa Beware that they may hack your cameras. My cameras were hacked and I was unable to access them. One, they set the image upside down and denied me access to change it. Another, suddenly, the company decided to discontinue service @ArloSmartHome I know 👇🏾 #JustAnotherCoincidence

• 
  Alex Mereness (@MerenessAlex) reported 8 minutes ago

  @ArloSmartHome I’ve spent well over $700 into this system, based on promises and claims made by you. It’s disappointing that you now choose to go back on said promises, I understand not supporting old hardware, but effectively bricking/paywalling the system unless more money is spent is trash.

• 
  AmericanMade (@AmericanMadeCPM) reported 10 minutes ago

  @ArloSmartHome What a difficult time I have had with any customer support from Arlo. It’s been terrible. 17x trying to update a firmware update with an existing camera. On the phone an hour. Had to buy a new camera. Absolutely terrible experience.

• 
  Jeff Karotkin (@jhkarotkin) reported 11 minutes ago

  @ArloSmartHome I have been with Arlo for four years. I got an EOL notice, so I bought new equip today. I was charged twice for the cams and customer support can't/won't help me. Today's interaction was the worst CS experience I have had w/ any Co in years. #NPSscore is Zero!

• 
  Doug (@BULLYDOG77) reported 13 minutes ago

  @ArloSmartHome Is arlo down today ?

• 
  Spicy Bits 🤡 Show (@TheTruthSekr) reported 14 minutes ago

  @Arlo can go F off... Your EOL policy on 4-year old cameras is the last straw. Arlo has made many fumbles & poor service over the years, but I'm searching for new options, and when I find my replacement, I'm telling the whole world. @ArloSmartHome isn't a very smart company

• 
  Jack Johnson (@JackJoh58480894) reported 15 minutes ago

  @ArloSmartHome Your system is terrible. Your cameras will not stay connected. When you try to reconnect it takes multiple, multiple attempts, if they even ever do connect. Can’t get help from a live person. Customer service is almost non existent.

• 
  Steve Musselman (@SteveJMusselman) reported 16 minutes ago

  @ArloSmartHome your customer service is absolutely the worse!! You have no phone number to contact for support, nothing but automotive questions. I wish I had never bought your cameras!! Can’t get any help from any. Straight trash!!

• 
  Brendan Gill (@scribeteach) reported 17 minutes ago

  @ArloSmartHome Is there some sort of system-wide firmware update issue?

• 
  LXP (https://spacekaren.sucks/learningxp) (@learningxp) reported 22 minutes ago

  @ArloSmartHome Trying to upgrade my EOL cameras. Credit card got charged the full amount twice. The CS chats were filled with canned answers and completely unhelpful. No idea if my order is good or not. It's been a while since I've had customer service this bad.

• 
  Ian Ireland (@amracinggreen) reported 24 minutes ago

  @ArloSmartHome Customer support? Endless scripted troubleshooting I’ve already done, no evidence they’ve read previous case notes, no continuity, no ownership, and no attempt to actually solve the problem. 2/4

• 
  Ryan Holt (@RyanHoltNC) reported 30 minutes ago

  The @ArloSmartHome Doorbell Cameras are a piece of ****. Just absolutely terrible.

• 
  TeeVeeTee (@TeeVeeTee1776) reported 30 minutes ago

  @ArloSmartHome Any idea of a time fix? We’ve had bears come by when I’m out. Not cool. I bought cameras for a reason.😬 If not fixed , we’re going to have to move to a different service/camera. It’s been WAY too long safety wise. How about you go back to a prior release for us?

• 
  BeljicaPeak (@BeljicaPeak) reported 34 minutes ago

  @ArloSmartHome Betcha the arbitrary EOL feature removal = class action. No plans to ever spend time and money on Arlo in the future. Arlo couldn’t even make its touted geofencing function reliably and regularly service was down. Now we are rewarded with EOL. Not me.

• 
  TCOLLEGECUSE (@TCOLLEGECUSE) reported 34 minutes ago

  @ArloSmartHome @mbmcrae My frustration with your company and its poor customer service has reached a tweetable moment unfortunately. It is fine for a company to discontinue products. That is common, but to not arm your customer success associates with the proper information and

• 
  Chris’s Reviews & Unboxings (@C__Start) reported 35 minutes ago

  It seems the @ArloSmartHome app is broken again as I can’t log in now and get an oops error #arlo #signin

• 
  Awake In The Matrix (@WakeInTheMatrix) reported 38 minutes ago

  @ArloSmartHome has some of the WORST customer support

• 
  Jake Campbell (@JCampbell_00) reported 41 minutes ago

  @ArloSmartHome tech support is crap. Terrible experience. I’m ripping it off the house and going to buy something else.

• 
  Lucy ❤️🇺🇸🗽 (@MsLucyKim) reported 43 minutes ago

  @SAMA92458684 @ArloSmartHome We are having the same problem today. It’s not working.

• 
  Pedro A. Tamayo 🇺🇦 (@pedroatamayo) reported 45 minutes ago

  @ArloSmartHome @RyanAma9 The problem persists

• 
  Nickalas W. Venables (@TheRealNWV) reported 46 minutes ago

  In case you're wondering, yes @ArloSmartHome security cameras are currently down. The entire ******* network. So I'm not saying anyone *should* rob anyone, but it certainly would be a good time if you were the kind of person who'd do such a thing.

• 
  Mobinaut (@mobinaut) reported 46 minutes ago

  hi @ArloSmartHome Horrible App update... really bad design but we have to live with it. Can you help ua discover where Zones shortcut is hidden in the new UI? I have a subscription.

• 
  Mario (@mariocirignani) reported 47 minutes ago

  @ArloSmartHome I am in the middle of choosing a security camera system for my home and daughters home and I read about ARLO’s deceitful behavior. I don’t care that they changed their minds when confronted by bad press. Not buying ARLO. Can’t be trusted. Shameful. Somebody should be fired.

• 
  I am no one. (@mahasitavati) reported 51 minutes ago

  @ArloSmartHome @verge Customer service is the worst, not worth it. Do not buy from this company.

• 
  Stockman Republican (@EBiggunz) reported 51 minutes ago

  @ArloSmartHome Your always happy to help Unless you purchased a Pro 2 series, then 0 help, TRUE? Your always happy to help except you produced a model with a battery that can’t be replaced and it dies in 2-6 years Again, no support, Correct?

• 
  🅷🅴🅰🆅🅴🅽 🆂🅴🅽🆃 * 🅰🆁🅼🆈 🆅🅴🆃 (@HeavenS98386596) reported 54 minutes ago

  @mbmcrae Fix your current problems! Where is the complete user manual for the Arlo Ultra 2 XL? Is this customer service? I think I bought an @ArloSmartHome boat anchor!

• 
  Jason Abbate (@JasonBrobbate) reported 60 minutes ago

  @ArloSmartHome would be cool if you fixed your geofencing. When the program says ‘all devices’ but activates when anyone leaves or comes. **** you. I hope you go bankrupt