Is Arlo down?
No problems detected
If you are having issues, please submit a report below.
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
-
Sign in (38%)
-
Online Features (23%)
-
Device Failure (23%)
-
Website Down (10%)
-
Errors (5%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rennes |
Website Down | |
 Delray Beach |
Online Features | |
| Miami |
Online Features | |
| Longmont |
Online Features | |
| Marseille |
Device Failure | |
| Winter Haven |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
-
Calvin
(@askkevindotcom) reported
@Skuli1000 @ArloSmartHome I see that same thing and it's disappointed and a waste of time each time I try and use my system. The company is trash.
-
Justin Purnell
(@jpurnell) reported
@nadabakos @ArloSmartHome Roubling down on the baby monitor, but only because it’s HomeKit secure, beyond that Arlo build quality seems a bit suspect
-
Tommy Corbett
(@tcorbett1974) reported
@ArloSmartHome why does my arlo app opens and I have video but soon as I do anything on the app it tells me arlo is offline. My spotlight which is not through my base works fine. Ever since the last firmware update my base does not stay connected to the internet?
-
James Sadler
(@freshtonic) reported
Never buy @ArloSmartHome gear if you want a home security camera setup that actually works. 1. Only one family member can use the iPhone/Android app or web interface at a time - everyone else is automatically signed out when someone else signs in. *slow clap*
-
Scottie Steph
(@scottstephan) reported
@ArloSmartHome - I spent over 3 weeks trying to get your customer support people to replace your broken doorbell. I even called an actual electrician to have him confirm the issue. Then you just closed the case. Please reach out to me, this is infuriating
-
TJ Sanders
(@TJSandersHere) reported
@nadabakos @ArloSmartHome Maybe tech named after a hippie is a bad idea.
-
atley006
(@atley006) reported
@ArloSmartHome camera system is a absolute rip off!! Pay good money for a **** camera that doesn’t even record without a subscription! Fkn bullshit!
-
Declan
(@walshi01) reported
@ArloSmartHome so I have a base station that will not update, comes online then cannot add cameras because it says the base station is offline. But it’s NOT. What now?
-
David Clegg 🇳🇿 🤘😆🤘
(@delphijunkie) reported
I give up. Time to contact @ArloSmartHome support to get them to help me connect my video doorbell to my smart hub. Despite their FAQ docs telling me my hardware and firmware versions support this, their software (iOS or Android) just doesn’t give me the option to do this.
-
James MN VKS FN
(@MNvksfn) reported
Hey @ArloSmartHome SO EVERYTIME I LOG INTO VIEW MY CAMERAS I HAVE TO PUT IN THE STUPID 6 DIGIT CODE? This is stupid, I have a password and change it often, I shouldn't have to login and do this every time. I love your products but you can have them back and I will go another way.
-
Spectre
(@TinCanAlastor) reported
@boyscout137 @Arcon_ @ArloSmartHome Lastly, and possibly the most maddening part – To get support, you must log in to access the e-mail ticket system. If that is down, there is no way to get assistance. The chat is unmanned and redirects you to the broken login for support.
-
Tom James
(@TheRealTomJames) reported
So @ArloSmartHome talked me into trying their Pro 3 camera system again, and after a couple of months I have the same problem as with the last system. The base station randomly goes offline and my cameras are useless. Seriously disappointed!! May return to Costco!
-
SORTED
(@Sortedman) reported
@ArloSmartHome Please advise on how to grant another person access on my new wireless video doorbell. I’ve granted additional access in the invite but is still not working. Not impressed so far - stuff like this should be totally intuitive 😢
-
DerHerzog
(@DerHerzog) reported
@punchpunch @ArloSmartHome Thanks man. Their not bad products…until they don’t work… then the service is just…just bad.
-
gallorody
(@gallorody) reported
Hey @ArloSmartHome why does your system always crash? We reset it, update it, make sure everything is charged and working and when we want to check in on our home while we’re away the damn system isn’t working. Why???
-
Nada Bakos
(@nadabakos) reported
Is anyone else having issues connecting the app to the hub with the @ArloSmartHome? I have 11 cases of calling support with zero help.
-
C. D. Langlois🌊
(@SFLiberalMom) reported
@ArloSmartHome our cameras stops recording at different times of the day. 3pm, 11pm, 7pm. Live view works when it wants to & when it does, only for about a minute then kicks you off saying you're offline. Last time it recorded was 7pm last night. So much for "protect" your home.
-
s kulinski
(@Skuli1000) reported
@ArloSmartHome after less than a year my cameras stop stop syncing and support is no help even after they acknowledge there is a product problem
-
JTrussell3
(@Trussell3J) reported
@ArloSmartHome Servers are down and app history does not work. Care to comment on this!???
-
Calvin
(@askkevindotcom) reported
@FernandoScheps @ArloSmartHome Company is trash and doesn't work half the time. WORD FOR WORD. SYSYEM WORKS HALF THE TIME. SO PISSED WITH #arlo
-
Sleeping Dahlia
(@Sleeping_Dahlia) reported
Why is it every time I update my @ArloSmartHome app lately it just completely stops functioning? 🙄 Either the mic doesn’t work, or I have repeated login issues, or I just can’t access the feed at all. It’s always something, lately. It’s become completely useless.
-
Spectre
(@TinCanAlastor) reported
@boyscout137 @Arcon_ @ArloSmartHome I literally reach out on the 1st or the 2nd, and it is days to get a response from the team that they have started working on it. Then days to receive the receipt. There is no self-help option. No e-mailed receipt. Nothing.
-
Calvin
(@askkevindotcom) reported
@ArloSmartHome @CEOAction get better equipment and better app please. currently the service is terrible. #CustomerService
-
Henrik Voss
(@Vossi011984) reported
@ArloSmartHome May I have serious question, please? Why doesn’t my Arlo system sends an email/notification, in case a camera fails to connect? The camera seems to be offline, but I haven’t got any message from the system. Thanks for your support!
-
CuriousLiberty
(@CuriousLiberty) reported
@ArloSmartHome No, you can expect a nearly unusable system after being forced to use an inordinately bad 2 step verification routine EVERY TIME YOU TRY TO VIEW YOUR CAMERAS.. Arlo is horrifically bad to use now, stay away, look elsewhere..
-
Calvin
(@askkevindotcom) reported
@delphijunkie @ArloSmartHome agreed company is trash. the at Dr yem doesn't work half the time. Any advice on where to report this so more people know about this.
-
David Crist
(@DavidCristTX) reported
@ArloSmartHome I really want to like Arlo, but your customer service is crap. I can't justify buying 1500+ worth of stuff and having the manufacturer barely support the product. If I have an issue, I want to get responded to reasonably and not a couple months later.
-
Craig
(@CraigNYC2) reported
Thank you @ArloSmartHome for offering zero help and compassion because my “BABY CAMERA” stopped working but is out of warranty by 3 weeks!!! Embarrassing customer service. #Arlo #Netgear @NETGEAR
-
SEDunlap
(@TheDunlaps2001) reported
@mbmcrae @John_C_Velasco @ArloSmartHome Really? At the cost of forcing your customers to log in with a 6 digit verification code every 20 minutes when they want to view camera feeds on a computer? Huge, HUGE problem!
-
Storm 💭
(@Storm87139704) reported
@ArloSmartHome I want a wireless replacement for my wired doorbell. No idea who designed this setup, but WTF?! Just to change the network, open it, insert metal between 2 LIVE terminals. Can't get the QR code to scan after 20 min. TO CHANGE THE NETWORK!! What?!