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Arlo status: device issues and outage reports

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Full Outage Map

Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

  • 30% Device Failure (30%)
  • 24% Sign in (24%)
  • 21% App Crashing (21%)
  • 15% Online Features (15%)
  • 9% Errors (9%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

CityProblem TypeReport Time
Boussières Errors 16 days ago
Township of Evan Sign in 20 days ago
Perth Online Features 27 days ago
Olney App Crashing 28 days ago
Longmont App Crashing 1 month ago
Longmont Online Features 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • MWillner2
    Matt (@MWillner2) reported

    Rug-pull by @ArloSmartHome. Purchased two Arlo Baby’s when they were advertising free cloud storage and now they took it away. This is poor business practice. Also there’s no way to get any service support online unless you pay money for a plan. Do better!

  • GCWebDesigner
    Mike Hancock (@GCWebDesigner) reported

    @ArloSmartHome Absolute trash. Never ever buy Arlo.

  • MikeWoslager
    Mike Woslager (@MikeWoslager) reported

    @ArloSmartHome I bet you don’t even have the proper manual for these cameras. Arlo trash!

  • MerenessAlex
    Alex Mereness (@MerenessAlex) reported

    @ArloSmartHome I’ve spent well over $700 into this system, based on promises and claims made by you. It’s disappointing that you now choose to go back on said promises, I understand not supporting old hardware, but effectively bricking/paywalling the system unless more money is spent is trash.

  • wrinkled_lemon
    🏎 (@wrinkled_lemon) reported

    @ArloSmartHome I will never trust your products again. If you can do this to earlier models, what's stopping you from EOL-ing current models a couple of years down the road? Why would I *upgrade* to new models when you can just pull the infrastructural support for it later?

  • AndyBaryer
    Andy Baryer (@AndyBaryer) reported

    @tccdoerk @ArloSmartHome @Dlink No but it's two competitors joining forces to help me find this mouse hole!

  • CreationsRoss
    RossCreations (@CreationsRoss) reported

    Dude this video surveillance company really doesn’t have a way to download 24/7 video snippets. That’s like a plumber not working on toilets @ArloSmartHome figure this out or I gotta find another company. Sucks cause I’ve really liked u so far

  • BadRammaJamma
    justin (@BadRammaJamma) reported

    @ArloSmartHome @ArloSmartHome why am I not allowed to talk to a live agent even though I bought your equipment and it’s not working??? I have to pay you again for a subscription before someone will talk to me, if anybody is considering Arlo, don’t buy it!

  • ChuckGasaway
    chuck gasaway (@ChuckGasaway) reported

    @OffBalanze @ArloSmartHome Agreed. With essential functions shutting down, our VMC4030 cameras will be basically useless. I can live without firmware updates for awhile... but... Arlo won't be a part of any decision matrix when looking for replacements.

  • GregLilly
    Greg - digging through archives (@GregLilly) reported

    @ArloSmartHome I can't find a way to switch my subscription to yearly -- like the price increase email said to do....HELP!

  • SAMA92458684
    SAMA (@SAMA92458684) reported

    @ArloSmartHome Unfortunately I couldn’t log into my account from my phone or from any other devices. I tried to do all the steps that mentioned in the website through the society experience please, I need help to login .

  • JasonBrobbate
    Jason Abbate (@JasonBrobbate) reported

    @ArloSmartHome technical support is trying to give me support based off the old Interface choices. Your own tech support line can’t even help me navigate this UI overhaul. What a failure

  • AttitudeBat
    Bat Attitude (@AttitudeBat) reported

    @ArloSmartHome ARLO…. This is Your ELO! Bad, business decision. No one forced to upgrade will stay with your system. Shame on you… wouldn’t stay if it was free now. Snakes!

  • BULLYDOG77
    Doug (@BULLYDOG77) reported

    @ArloSmartHome Is arlo down today ?

  • DayneTurner1
    Dayne Turner (@DayneTurner1) reported

    Arlo EOLing devices that are 5 years old. Piss poor action by this company. Will be moving to someone else after this move. Tisk tisk. #arlo @ArloSmartHome

  • Eddiiee_G10
    Eddie Omar Garcia (@Eddiiee_G10) reported

    @RyanAma9 @ArloSmartHome I dont think my arlos are that old, but mine are definitely not working.. Maybe its just a bug right now? Mine were working fine earlier.. still even get notifications.

  • sdottnicole
    Sharee Nicole (@sdottnicole) reported

    @ArloSmartHome is there an issue with Trusting new devices for 2FA? My new iPhone and iPad both get error messages when I try to add as trusted devices. My old phone and iPad have been deleted.

  • mauriciobond23
    mauriciobond (@mauriciobond23) reported

    @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

  • ellennnfoster
    Ellen Foster (@ellennnfoster) reported

    @ArloSmartHome is there an outage on your doorbell server? I'm unable to access any smart features and am getting generic motion notifications, no previews, etc. (I have a subscription)

  • Hugeduar27
    Hugo Cruz (@Hugeduar27) reported

    @ArloSmartHome My Arlo Essential Wireless Security Camera 3 Pack the battery don't work, i have 6 months with this cameras and the life battery is around 1 hour... i need help with this...

  • FreakyFelicia
    F3L!C!A (@FreakyFelicia) reported from New Westminster, British Columbia

    @ArloSmartHome customer service is trash

  • laurakwhiteside
    Butters Mom (@laurakwhiteside) reported

    @ArloSmartHome @Pocketlint Hey, arlo how can I get a hold of a life person... I have tried every route and cannot get anyone to help me on my arlo back online. And you offer a phone number, which just happens to be one number short of an actual phone number. Can you please give me a number ? I need help.

  • BonnieShowerman
    Bonnie Showerman (@BonnieShowerman) reported

    @ArloSmartHome The absolute worst doorbell ever made! No support help, can even speak to a live person. Don’t wast your money!

  • conniemoulaiso
    Connie Moulaison (@conniemoulaiso) reported

    @ArloSmartHome @SusannWalters @Pocketlint I have 9 camera I purchased them when Arlo advertised that I would not need a monthly subscription. On April 24th 2026 I lost the features when they did an update. I’m on a fixed income & this was an investment in my home security. Arlo’s technical advisors are no help!

  • nbbirch22
    N (@nbbirch22) reported

    @ArloSmartHome why are your doorbell speakers so bad? I talk through it with the volume set at 100% and people barely hear me.

  • daniellemrubio
    d@nielle (@daniellemrubio) reported

    @ArloSmartHome I cannot log in on app or browser or reset my password. I get an error each time and it tells me to contact support but then says I don’t have access to support. Can you help me so I can use the system I paid hundreds of dollars to install? This is insane.

  • ArloSmartHomes
    ARLO THE NIGHTMARE (@ArloSmartHomes) reported

    @ArloSmartHome No, it doesn’t pair well at all. In fact, it is one of the worst cameras in existence. #pos

  • alex__0113
    Alex (@alex__0113) reported

    @ArloSmartHome researched chowing your cameras and quickly regretting it. Not interested in you using you help portal which is useless. DM me an email address that I can email normally. Your CVR prices on your website do not reflect what you actually want !!! Not impressed !!!

  • krispycremekef
    avfc (@krispycremekef) reported

    @ArloSmartHome One of the worst purchases I’ve ever made,end of

  • scribeteach
    Brendan Gill (@scribeteach) reported

    @ArloSmartHome Is there some sort of system-wide firmware update issue?