Arlo status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

• Online Features (27%)
• Sign in (27%)
• App Crashing (18%)
• Device Failure (18%)
• Errors (9%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

City	Problem Type	Report Time
Oberstdorf	Online Features	4 days ago
Schwarzheide	Sign in	5 days ago
Frankfurt am Main	Online Features	11 days ago
Oldenburg	Sign in	12 days ago
Bochum	Device Failure	16 days ago
Jonage	Device Failure	28 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

• 
  T Guthrie (@Guppy7T) reported 2 minutes ago

  @ArloSmartHome System appears to be down. numerous reports on downdetector

• 
  avfc (@krispycremekef) reported 3 minutes ago

  @ArloSmartHome One of the worst purchases I’ve ever made,end of

• 
  Farida Yasmin (@YYFaridaYY) reported 9 minutes ago

  @ArloSmartHome is the app down. Can’t connect no matter uninstalling and reinstalling. Web log in works but app doesn’t. All device updates installed

• 
  Colin (@wHENigEToFF) reported 11 minutes ago

  So sick of @ArloSmartHome cams. Constant issues. I was sold on the features, but 2 out of 4 appear offline constantly; I'm lucky if a battery lasts 2 weeks on the optimized setting NOT the 3 or 6 months Arlo claims; my Apple TV sees them fine, but MY.Arlo sees them rebooting. FML

• 
  F3L!C!A (@FreakyFelicia) reported 15 minutes ago from New Westminster, British Columbia

  @ArloSmartHome customer service is trash

• 
  Jaszlyn Fennelle (@JaszlynF) reported 16 minutes ago

  @ArloSmartHome Why is it so hard to get help ? It seems so many people are having trouble with battery problems and I need help ! You have to have a subscription to receive live support ? My cameras don’t work !

• 
  missy (@missy49179801) reported 16 minutes ago

  @ArloSmartHome please DM me about issue w a new phone being distrusted and unable to get help from Support for my Arlo Pro 4 iOS app lock out. You time out the app two step verification while I’m looking at email on the same device& it becomes an endless circle of frustration.

• 
  Shaydie Blue (@Shaydieblue) reported 18 minutes ago

  I should have listened to the reviews @ArloSmartHome had terrible customer service reviews for a reason. Buy something else. Not this.

• 
  TeeVeeTee (@TeeVeeTee1776) reported 19 minutes ago

  @ArloSmartHome Any idea of a time fix? We’ve had bears come by when I’m out. Not cool. I bought cameras for a reason.😬 If not fixed , we’re going to have to move to a different service/camera. It’s been WAY too long safety wise. How about you go back to a prior release for us?

• 
  Bonnie Showerman (@BonnieShowerman) reported 19 minutes ago

  @ArloSmartHome The absolute worst doorbell ever made! No support help, can even speak to a live person. Don’t wast your money!

• 
  Christopher Hahn (@ChrisHahn14) reported 22 minutes ago

  @ArloSmartHome please have my case #43366554 addressed and handled immediately. 26 cameras, 3 base stations are now useless paperweights costing me thousands of $ because my subscription is not working any longer.

• 
  Gerard Krupa (@uxian) reported 22 minutes ago

  Apparently @ArloSmartHome are raising their prices so they can replace their buggy app with a new shiny buggy app instead of fixing the bugs.

• 
  I am no one. (@mahasitavati) reported 30 minutes ago

  @ArloSmartHome @AndroidAuth Customer service is the worst, not worth it. Do not buy from this company.

• 
  Melissa (@llprncs) reported 33 minutes ago

  @ArloSmartHome super disappointed got doorbell in December. Been looking for help back-and-forth. No one will call me.Still not hooked up 30th message back-and-forth. You gonna make me pay for your defective device to send it back. Why can no one help me this is a joke.

• 
  N (@nbbirch22) reported 33 minutes ago

  @ArloSmartHome why are your doorbell speakers so bad? I talk through it with the volume set at 100% and people barely hear me.

• 
  taylorpineiro (@taylorpineiro) reported 34 minutes ago

  Looking for a terrible example of an #aichatbot? Look no further than @ArloSmartHome! Truly an atrocious experience.

• 
  Connie Moulaison (@conniemoulaiso) reported 36 minutes ago

  @ArloSmartHome @SusannWalters @Pocketlint I have 9 camera I purchased them when Arlo advertised that I would not need a monthly subscription. On April 24th 2026 I lost the features when they did an update. I’m on a fixed income & this was an investment in my home security. Arlo’s technical advisors are no help!

• 
  ‎ناصر محمد الأمريكي (@nasiralamreeki) reported 39 minutes ago

  @mbmcrae Strongly suggest enabling remote local storage access via app for VMB4000. Push EOL for Arlo Pro to 2024. Offer all EOL system owners two years of the newer gen cloud storage free. Otherwise every EOL system owner is walking bad PR for @ArloSmartHome for life.

• 
  AmericanMade (@AmericanMadeCPM) reported 42 minutes ago

  @ArloSmartHome What a difficult time I have had with any customer support from Arlo. It’s been terrible. 17x trying to update a firmware update with an existing camera. On the phone an hour. Had to buy a new camera. Absolutely terrible experience.

• 
  Finchwizard (@Finchwizard) reported 43 minutes ago

  @ArloSmartHome Terrible company and products. People who used them from the start were beta testers and have now been thrown aside from End of Life products. Stay away and literally chose any other company. Its a disgrace.

• 
  missy (@missy49179801) reported 44 minutes ago

  @ArloSmartHome how the hell does someone get to speak w CS person? I’m locked out of my own damn cameras on the app. If I don’t hear from someone soon, I’m gonna trash these things and buy another company’s cameras. There is NOTHING worse than menu aftr menu of support w no help

• 
  LakeShowFresh (@LakeSkol) reported 48 minutes ago

  @ArloSmartHome @C__Start It’s crazy. It works on iPad intermittently but on my iPhone completely offline. Simultaneously

• 
  Jake Campbell (@JCampbell_00) reported 49 minutes ago

  @ArloSmartHome tech support is crap. Terrible experience. I’m ripping it off the house and going to buy something else.

• 
  Craig Allen (@CraigAllen0921) reported 50 minutes ago

  @ArloSmartHome WTF Arlo. Will not sell me my upgrade cameras because I live in NC or is it because I'm not woke! I'm a huge @NETGEAR fan with a lot of their product. I'm about to throw everything out and go find the equipment else where! UNBELIEVABLE

• 
  carly wilson (@carlyally11) reported 50 minutes ago

  @ArloSmartHome your animated notifications stopped working yesterday for multiple users as per your forum..please fix it

• 
  AJG (@AntJGumm) reported 51 minutes ago

  @ArloSmartHome Guys your support is unbelievably BAD .... first time I've had to use it and it's absolutely archaic in the way it operates. No access to your support cases and the WORST chatbot assistant I've come across in a very long time. Honestly will have a direct influence on any future purchase or comment from me.

• 
  Andy Baryer (@AndyBaryer) reported 52 minutes ago

  @tccdoerk @ArloSmartHome @Dlink No but it's two competitors joining forces to help me find this mouse hole!

• 
  AmberChaiT (@AmberChaiT) reported 53 minutes ago

  @ArloSmartHome hey idiots!HOW ABOUT ACTUALLY SENDING THE PUSH NOTIFICATIONS THIS YEAR WHEN SOMEONE NEEDS TO LOG IN? WOW YOU SYSTEMS ARE ****!

• 
  Jeff Karotkin (@jhkarotkin) reported 55 minutes ago

  @ArloSmartHome I have been with Arlo for four years. I got an EOL notice, so I bought new equip today. I was charged twice for the cams and customer support can't/won't help me. Today's interaction was the worst CS experience I have had w/ any Co in years. #NPSscore is Zero!

• 
  Mike Hancock (@GCWebDesigner) reported 56 minutes ago

  @ArloSmartHome Absolute trash. Never ever buy Arlo.