Arlo status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

• Device Failure (33%)
• Online Features (22%)
• Sign in (22%)
• Errors (22%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

City	Problem Type	Report Time
Vreden	Errors	6 days ago
Sanford	Device Failure	10 days ago
Oberstdorf	Online Features	21 days ago
Schwarzheide	Sign in	22 days ago
Frankfurt am Main	Online Features	27 days ago
Oldenburg	Sign in	29 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DaZi (@daziphoto) reported 4 minutes ago

  @Its_Jamin @ArloSmartHome I’m trying to but it gives me a warning that I’ll lose that feature. I shouldn’t lose it. They’re aware of the conflict and are working on a fix.

• 
  Finchwizard (@Finchwizard) reported 4 minutes ago

  @ArloSmartHome Terrible company and products. People who used them from the start were beta testers and have now been thrown aside from End of Life products. Stay away and literally chose any other company. Its a disgrace.

• 
  SAMA (@SAMA92458684) reported 5 minutes ago

  @ArloSmartHome Unfortunately I couldn’t log into my account from my phone or from any other devices. I tried to do all the steps that mentioned in the website through the society experience please, I need help to login .

• 
  kEVin in Dallas (@Kev_Bik) reported 7 minutes ago

  @WSJ @nicnguyen Stupid decisions=bad business. And hello, you expected to get away with this with social media!? Not. Glad I don’t own them. Never will now. @ArloSmartHome

• 
  ARLO THE NIGHTMARE (@ArloSmartHomes) reported 9 minutes ago

  @ArloSmartHome No, it doesn’t pair well at all. In fact, it is one of the worst cameras in existence. #pos

• 
  AJG (@AntJGumm) reported 12 minutes ago

  @ArloSmartHome Guys your support is unbelievably BAD .... first time I've had to use it and it's absolutely archaic in the way it operates. No access to your support cases and the WORST chatbot assistant I've come across in a very long time. Honestly will have a direct influence on any future purchase or comment from me.

• 
  Scott 🌻 (@ScottyWitte) reported 14 minutes ago

  @ArloSmartHome It’s normal to be frequently, randomly logged out of the Arlo app. But now, this time, I’m unable to log back in. No reason or error given. I’m assuming the people that run this company don’t use their own products.

• 
  Joey Bartz (@JoeyBartz) reported 15 minutes ago

  @koyote19 @ArloSmartHome Have they updated you on this? I hate paying for a service that is not working. I called customer service and they said their software is cooked and the engineers are working on it.

• 
  Evan Cook (@cook1122) reported 17 minutes ago

  I spent $100 on an @ArloSmartHome wired doorbell. I would have rather lit it on fire, cause it may have given me more joy than dealing with their terrible products, apps, and excuse of customer service. I would NEVER purchase from them again.

• 
  Mircea Piturca (@mirceadesign) reported 21 minutes ago

  @ArloSmartHome has probably the worst customer support ever. I have contacted them several weeks ago and I still did not received any response. Amazing how these companies treat customers nowadays

• 
  Sharee Nicole (@sdottnicole) reported 23 minutes ago

  @ArloSmartHome is there an issue with Trusting new devices for 2FA? My new iPhone and iPad both get error messages when I try to add as trusted devices. My old phone and iPad have been deleted.

• 
  Jack Johnson (@JackJoh58480894) reported 26 minutes ago

  @ArloSmartHome Your system is terrible. Your cameras will not stay connected. When you try to reconnect it takes multiple, multiple attempts, if they even ever do connect. Can’t get help from a live person. Customer service is almost non existent.

• 
  Jason Abbate (@JasonBrobbate) reported 27 minutes ago

  @ArloSmartHome would be cool if you fixed your geofencing. When the program says ‘all devices’ but activates when anyone leaves or comes. **** you. I hope you go bankrupt

• 
  Chris’s Reviews & Unboxings (@C__Start) reported 28 minutes ago

  It seems the @ArloSmartHome app is broken again as I can’t log in now and get an oops error #arlo #signin

• 
  Kristina (@KNanaG1) reported 33 minutes ago

  @ArloSmartHome Arlo we have a problem, I can no longer connect to a 2.4 ghz and now my floodlight camera is useless. Can you help?

• 
  dylan (@DylanStratton) reported 33 minutes ago

  I’m ready to switch to a new camera system and get away from @ArloSmartHome. They’re killing old cameras and customer service is the worst. They only let me talk to robots. Any security camera suggestions???

• 
  TeeVeeTee (@TeeVeeTee1776) reported 33 minutes ago

  @ArloSmartHome Any idea of a time fix? We’ve had bears come by when I’m out. Not cool. I bought cameras for a reason.😬 If not fixed , we’re going to have to move to a different service/camera. It’s been WAY too long safety wise. How about you go back to a prior release for us?

• 
  missy (@missy49179801) reported 34 minutes ago

  @ArloSmartHome please DM me about issue w a new phone being distrusted and unable to get help from Support for my Arlo Pro 4 iOS app lock out. You time out the app two step verification while I’m looking at email on the same device& it becomes an endless circle of frustration.

• 
  Shaydie Blue (@Shaydieblue) reported 36 minutes ago

  And while I am at it @amazon did NOT care when I tried to explain to them that they were promoting and selling defective trash from @ArloSmartHome less than 90 days and the cameras do not work properly under a covered porch.

• 
  Tungen Gasche (@TungenGasche) reported 37 minutes ago

  @ArloSmartHome How many times an hour does an "unexpected error" have to occur before it's not "unexpected" any more?

• 
  TCOLLEGECUSE (@TCOLLEGECUSE) reported 39 minutes ago

  @ArloSmartHome @mbmcrae My frustration with your company and its poor customer service has reached a tweetable moment unfortunately. It is fine for a company to discontinue products. That is common, but to not arm your customer success associates with the proper information and

• 
  Jake Campbell (@JCampbell_00) reported 43 minutes ago

  @ArloSmartHome tech support is crap. Terrible experience. I’m ripping it off the house and going to buy something else.

• 
  Mobinaut (@mobinaut) reported 46 minutes ago

  hi @ArloSmartHome Horrible App update... really bad design but we have to live with it. Can you help ua discover where Zones shortcut is hidden in the new UI? I have a subscription.

• 
  Brendan Gill (@scribeteach) reported 47 minutes ago

  @ArloSmartHome Is there some sort of system-wide firmware update issue?

• 
  Brian (@safcbee) reported 50 minutes ago

  @ArloSmartHome Hey! Can anyone reach out and help determine why the batteries in my Arlo Ultra 2 cameras are shockingly bad? The last a matter of days rather than months as advertised..

• 
  AmericanMade (@AmericanMadeCPM) reported 50 minutes ago

  @ArloSmartHome What a difficult time I have had with any customer support from Arlo. It’s been terrible. 17x trying to update a firmware update with an existing camera. On the phone an hour. Had to buy a new camera. Absolutely terrible experience.

• 
  Noel Charath (@nchara1) reported 54 minutes ago

  @ArloSmartHome what is going on with your all devices. They are going offline today for many users

• 
  mauriciobond (@mauriciobond23) reported 54 minutes ago

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  Joseph Gruber (@josephgruber@josephgruber.space) (@JosephGruber) reported 56 minutes ago

  @ArloSmartHome Also, a fun bug I found - if I add someone as a friend, it will log them out of _their_ account anytime I change the access settings. Let me help you with the test case: User A should not be able to force User B to log out of their account. #cybersecurity #vulnerability

• 
  KerriEngebrecht (@kerri0413) reported 59 minutes ago

  Seriously for three weeks I have been working to replace a stinking power cord for @ArloSmartHome - I am ready to end my subscription because I cannot recharge my cameras and am paying for nothing with them. Chats end abruptly. Need help.