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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Sign in (39%)
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Online Features (25%)
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Device Failure (18%)
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Website Down (10%)
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Errors (7%)
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App Crashing (2%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Berlin |
App Crashing | |
 Cumbernauld |
Errors | |
 Olten |
Sign in | |
 Longmont |
Online Features | |
 Rennes |
Website Down | |
| Delray Beach |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Peanut
(@MyLilPeanut8) reported
@ArloSmartHome arlo still lying and saying “they’ll look into” my refund. Been over a month and still no refund. What is your problem Arlo!? Scammers!!!
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autumn person
(@AnAutumnPerson) reported
@support_arlo @ask_Arlo @ArloSmartHome hello, we have set up the doorchime for my husband’s phone with no problem but the QR code just isn’t being recognised by my iPhone, regardless of distance from the camera. Can you advise please? Thank you!
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Scott D
(@scottyd803) reported
@ArloSmartHome Arlo Pro Floodlight works great. Arlo Pro 3 is garbage
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AZJEEP
(@azjeep_26) reported
@ArloSmartHome if you don't fix the notification **** in your system I'm done with you .
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ScottA MN
(@R71Mopar) reported
@ArloSmartHome has the WORST 2FA authentication I have ever seen! Only good for 14 days they say.... WRONG! I have to reauth all the damn time even with trusting the devices! And no way to turn off even though most frickin banks allow it! Switching to Eufy!!!
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کامچور कर्मचारी
(@_karan) reported
@ArloSmartHome Any bug fix that’s going to be released soon that makes Arlo Baby work properly with HomeKit? I’ve tried the setup multiple times now and it ends up being unreachable all the time in both the Arlo app as well as the Home app, as soon as I connect it to HomeKit.
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C.J. Dunbar
(@Iamtravelcat55) reported
@ArloSmartHome Only if it worked…new out of the box mine hasn’t worked….been trying to get help for over 7months…hopefully no one else buys your products
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Heather Ryan
(@hmryan72) reported
@ArloSmartHome Your support is very challenging. Such a great product, such poor support and long wait times (35 mins yesterday and now 22 minutes today only to be transferred!) Match your great product with better support / easier returns. #frustratedclient
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Peanut
(@MyLilPeanut8) reported
@andyyyymicccc @ArloSmartHome @RollingStone I am fed up too! In my mind, All these independent “reviewers” who recommended this system must not be so independent. This system is the worst! And their customer service is even worse!
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BlinkHomeSecurity
(@SecurityBlink) reported
@Iamtravelcat55 @ArloSmartHome @ring Apologies for the earliest post, forgot to mention the signature "**** Off" that is the blink experience. Hope this was exactly what you expected from such a ****** company! Let us know how things go.
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Peanut
(@MyLilPeanut8) reported
@BangoSkank69 @ArloSmartHome I am fed up too! In my mind, All these independent “reviewers” who recommended this system must not be so independent. This system is the worst! And their customer service is even worse!
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Damon Outlaw
(@CaesarDameXii) reported
@ArloSmartHome can someone help me with support. I’m getting really upset over a simple setup and I’m losing confidence in your products.
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C.J. Dunbar
(@Iamtravelcat55) reported
@ArloSmartHome @tomsguide If only the products actually worked & there was actually some way to get help/resolutions from your “so called” customer support
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Nick Slaughter
(@WXslaughter) reported
@ArloSmartHome Hi I can’t get my essential camera to connect to my base station. I have followed all of the steps and I am still having trouble
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ALPES ECOLOGIE
(@ALPESECOLOGIE) reported
@SiobhanBaynes @ArloSmartHome I had the same issue ..I never taught of getting my account back …massive appreciation to @AgentFemiTv for recovering my ..suspended ..locked.. hacked or banned .. disabled account you should check them out too.....✅ .
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Filip Zadro
(@filzadro) reported
TIL that the @ArloSmartHome case update website has no front-end error handling...they just let you click around like an idiot. If you want your warranty honored, you better know how to console.log some ****
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Amanda Peters
(@AmandaPeters) reported
@ArloSmartHome I have been trying to reach a human being to help with a support issue. I need a replacement charger for my camera and can't find any information on what type I need. Your bots do not have the answer and won't connect me with a representative. Not happy.
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Peanut
(@MyLilPeanut8) reported
@ArloSmartHome been a month and your terrible customer service REFUSES to address my missing refund for returned items! Your promise to “escalate” is a sham! You guys are awful! Now you want to start charging money to get customer support?? You do nothing! Why would I pay?
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Peanut
(@MyLilPeanut8) reported
@Abbygrm @ArloSmartHome I am fed up too! In my mind, All these independent “reviewers” who recommended this system must not be so independent. This system is the worst! And their customer service is even worse!
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C.J. Dunbar
(@Iamtravelcat55) reported
@ArloSmartHome products are junk! Non existent “customer service” been reaching out bout bad camera out of the box, won’t replace under warranty! @Ring or @SecurityBlink tin can w/2 strings better option
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Carlos E. Ortega
(@ceortega83) reported
@ArloSmartHome A little frustrating, on my Galaxy Note 10 Plus im missing the Mode button on the bottom of the home screen. With the last two updates steal having the same issue, and no fix.
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SiobhanB
(@SiobhanBaynes) reported
@ArloSmartHome Thanks, but the issue I'm having is my account is eternally locked out so I can't log in to see that message. To be fair I did manage to raise a support case via phone this morning so hopefully that will provide some progress.
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Eric Nabors
(@Enabors75) reported
@ArloSmartHome Just purchased Ultra 2 system the battery life is terrible is there something I am missing
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Peanut
(@MyLilPeanut8) reported
@DiyorioInTheATL @ArloSmartHome I am fed up too! In my mind, All these independent “reviewers” who recommended this system must not be so independent. This system is the worst! And their customer service is even worse!
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Darcie Moore
(@obsessed_atl) reported
@ArloSmartHome Arlo support is terrible!! Customers don’t want deal with a bot
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Mo
(@Mo74576934) reported
@MyLilPeanut8 @ArloSmartHome I’m having the same issue support is not responding so I’m now trying to return but no one responds. Really disappointing the advertising is the only area of the business they focus on
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April W Sullivan
(@aprilwongcom) reported
@ArloSmartHome it seems the library for recordings is down for me. Are you currently experiencing an outage?
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Matt Finch
(@Matt_Hiscox) reported
Hey @ArloSmartHome - your new customer service system has a giant flaw: people SETTING UP their systems who have tech problems can't get help. I *NEED* a service rep, I literally cannot set up my system without one, and I can't get support! Please DM me, I need help!
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vivi
(@vivianjens) reported
@ArloSmartHome same continuous bullshit with your cameras.They don’t stay online for more than a day and go off line.Seems to be getting worse.I’ve investigated so much money, not to mention my time.I will cont to give bad reviews until u make this right😡
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Tre
(@LoudMouthTre) reported
I literally put brand new batteries in these @ArloSmartHome cameras on Monday and they’re already dead. WTF