Arlo status: device issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 25, 10:00 AM EDT	0	0
Apr 25, 10:20 AM EDT	0	0
Apr 25, 10:40 AM EDT	0	0
Apr 25, 11:00 AM EDT	0	0
Apr 25, 11:20 AM EDT	0	0
Apr 25, 11:40 AM EDT	0	0
Apr 25, 12:00 PM EDT	0	0
Apr 25, 12:20 PM EDT	0	0
Apr 25, 12:40 PM EDT	0	0
Apr 25, 1:00 PM EDT	0	0
Apr 25, 1:20 PM EDT	0	0
Apr 25, 1:40 PM EDT	0	0
Apr 25, 2:00 PM EDT	0	0
Apr 25, 2:20 PM EDT	0	0
Apr 25, 2:40 PM EDT	0	0
Apr 25, 3:00 PM EDT	0	0
Apr 25, 3:20 PM EDT	0	0
Apr 25, 3:40 PM EDT	0	0
Apr 25, 4:00 PM EDT	0	0
Apr 25, 4:20 PM EDT	0	0
Apr 25, 4:40 PM EDT	0	0
Apr 25, 5:00 PM EDT	0	0
Apr 25, 5:20 PM EDT	0	0
Apr 25, 5:40 PM EDT	0	0
Apr 25, 6:00 PM EDT	0	0
Apr 25, 6:20 PM EDT	0	0
Apr 25, 6:40 PM EDT	0	0
Apr 25, 7:00 PM EDT	0	0
Apr 25, 7:20 PM EDT	0	0
Apr 25, 7:40 PM EDT	0	0
Apr 25, 8:00 PM EDT	0	0
Apr 25, 8:20 PM EDT	0	0
Apr 25, 8:40 PM EDT	0	0
Apr 25, 9:00 PM EDT	0	0
Apr 25, 9:20 PM EDT	0	0
Apr 25, 9:40 PM EDT	0	0
Apr 25, 10:00 PM EDT	0	0
Apr 25, 10:20 PM EDT	0	0
Apr 25, 10:40 PM EDT	0	0
Apr 25, 11:00 PM EDT	0	0
Apr 25, 11:20 PM EDT	0	0
Apr 25, 11:40 PM EDT	0	0
Apr 26, 12:00 AM EDT	0	0
Apr 26, 12:20 AM EDT	0	0
Apr 26, 12:40 AM EDT	0	0
Apr 26, 1:00 AM EDT	0	0
Apr 26, 1:20 AM EDT	0	0
Apr 26, 1:40 AM EDT	0	0
Apr 26, 2:00 AM EDT	0	0
Apr 26, 2:20 AM EDT	0	0
Apr 26, 2:40 AM EDT	0	0
Apr 26, 3:00 AM EDT	0	0
Apr 26, 3:20 AM EDT	0	0
Apr 26, 3:40 AM EDT	0	0
Apr 26, 4:00 AM EDT	0	0
Apr 26, 4:20 AM EDT	0	0
Apr 26, 4:40 AM EDT	0	0
Apr 26, 5:00 AM EDT	0	0
Apr 26, 5:20 AM EDT	0	0
Apr 26, 5:40 AM EDT	0	0
Apr 26, 6:00 AM EDT	0	0
Apr 26, 6:20 AM EDT	0	0
Apr 26, 6:40 AM EDT	0	0
Apr 26, 7:00 AM EDT	0	0
Apr 26, 7:20 AM EDT	0	0
Apr 26, 7:40 AM EDT	0	0
Apr 26, 8:00 AM EDT	0	0
Apr 26, 8:20 AM EDT	0	0
Apr 26, 8:40 AM EDT	0	0
Apr 26, 9:00 AM EDT	0	0
Apr 26, 9:20 AM EDT	0	0
Apr 26, 9:40 AM EDT	0	0
Apr 26, 10:00 AM EDT	0	0

At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

Online Features (26%)
Device Failure (25%)
Sign in (19%)
App Crashing (13%)
Errors (9%)
Website Down (8%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

City	Problem Type	Report Time
Longmont	Device Failure	4 hours ago
Longmont	Device Failure	4 days ago
Longmont	Online Features	18 days ago
Perkasie	Errors	23 days ago
New York City	Device Failure	26 days ago
Salzgitter	Sign in	26 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

nooriiiii🇮🇶 (@nunu_nooor) reported 1 minute ago
If you want the absolute worst security camera buy an Arlo @ArloSmartHome
mauriciobond (@mauriciobond23) reported 2 minutes ago
@ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”
Joseph Gruber (@josephgruber@josephgruber.space) (@JosephGruber) reported 3 minutes ago
@ArloSmartHome Also, a fun bug I found - if I add someone as a friend, it will log them out of _their_ account anytime I change the access settings. Let me help you with the test case: User A should not be able to force User B to log out of their account. #cybersecurity #vulnerability
Gerard Krupa (@uxian) reported 5 minutes ago
Apparently @ArloSmartHome are raising their prices so they can replace their buggy app with a new shiny buggy app instead of fixing the bugs.
TypicalPanda (@Typicallypanda) reported 8 minutes ago
@ArloSmartHome 2 months notice of EOL support for Arlo Pro cameras before they become bricks? Not even a trade in program or anything? Terrible customer service. Won't be buying another Arlo product.
AmberChaiT (@AmberChaiT) reported 12 minutes ago
@ArloSmartHome hey idiots!HOW ABOUT ACTUALLY SENDING THE PUSH NOTIFICATIONS THIS YEAR WHEN SOMEONE NEEDS TO LOG IN? WOW YOU SYSTEMS ARE ****!
Scott 🌻 (@ScottyWitte) reported 13 minutes ago
@ArloSmartHome It’s normal to be frequently, randomly logged out of the Arlo app. But now, this time, I’m unable to log back in. No reason or error given. I’m assuming the people that run this company don’t use their own products.
Dante Hinojosa (@dinferno21) reported 15 minutes ago
@ArloSmartHome Worst product ever definitely get a @ring instead
d@nielle (@daniellemrubio) reported 17 minutes ago
@ArloSmartHome I cannot log in on app or browser or reset my password. I get an error each time and it tells me to contact support but then says I don’t have access to support. Can you help me so I can use the system I paid hundreds of dollars to install? This is insane.
DDGvision (@DDGvision) reported 20 minutes ago
@ArloSmartHome are you guys having an issue again? My doorbell camera and inside camera is no longer recording
Eddie Omar Garcia (@Eddiiee_G10) reported 20 minutes ago
@RyanAma9 @ArloSmartHome I dont think my arlos are that old, but mine are definitely not working.. Maybe its just a bug right now? Mine were working fine earlier.. still even get notifications.
Michael Bobelian (@mbobelian) reported 30 minutes ago
In less than three years, my Arlo doorbell @ArloSmartHome broke. That's a short lifespan and I can't get anyone to help me with it on the phone or online. I'm disappointed that Arlo won't stand behind its product and the terrible #CustomerService
missy (@missy49179801) reported 31 minutes ago
@ArloSmartHome how the hell does someone get to speak w CS person? I’m locked out of my own damn cameras on the app. If I don’t hear from someone soon, I’m gonna trash these things and buy another company’s cameras. There is NOTHING worse than menu aftr menu of support w no help
T Guthrie (@Guppy7T) reported 31 minutes ago
@ArloSmartHome System appears to be down. numerous reports on downdetector
Zephyr Linda Miller (@Zephyrmiller) reported 32 minutes ago
@ArloSmartHome Why can't I get my new phone to be "trusted" by Arlo online. Now it won't trust any of my devices, computer or iPad, not new. I can't find a phone number anywhere and when I tried to chat, the response was "please put this in different terms. I'm new". Somebody please help me.
BeautifulOne (@Beautifulone119) reported 36 minutes ago
@ArloSmartHome please help me I have your Arlo Pro 4 system and I've tried ar least 20 times between Saturday and today to set them up. I've followed instructions for how many Ghz AND made sure blue light is blinking AND scanned QR Code. I'm so FRUSTRATED. PLZ DM ME
Bailey (@ColinBaileyUK) reported 39 minutes ago
@androidcentral It confirms one essential point. The included at purchase, 7 day cloud storage agreement, is being unilaterally reneged by Arlo. Poor show, dreadful customer approach @mbmcrae @ArloSmartHome
mrspeeed (@mrspeeed4) reported 42 minutes ago
@ArloSmartHome EOL policy is trash will not be buying anymore arlo products and giving you poor reviews where I can
Caleb J Robinson (@calebjrobinson3) reported 42 minutes ago
@ArloSmartHome Yeah, your DMs are sending me generic links for tech support and subscription services. There was nothing addressing the issue of 7 day cloud storage being deactivated on my account.
🏎 (@wrinkled_lemon) reported 43 minutes ago
@ArloSmartHome I will never trust your products again. If you can do this to earlier models, what's stopping you from EOL-ing current models a couple of years down the road? Why would I *upgrade* to new models when you can just pull the infrastructural support for it later?
Gaaiz (@gaaiz) reported 48 minutes ago
@ArloSmartHome It was clearly a big mistake advising your products to my friends and family, which I now have to explain this terrible EOL decision. Off course I will tell them not to use Arlo products ever again after this little stunt.
Save Lives! (@BrotherBourbon) reported 49 minutes ago
Hey @ArloSmartHome I just bought a whole system on Ring because your chat is terrible and you can’t get anyone on a call. Worst customer support I’ve ever seen.
Jason Abbate (@JasonBrobbate) reported 50 minutes ago
@ArloSmartHome technical support is trying to give me support based off the old Interface choices. Your own tech support line can’t even help me navigate this UI overhaul. What a failure
Hurleys (@Hurleys96) reported 51 minutes ago
@CreationsRoss @ArloSmartHome Stop at a red light but be 10 cars back. Be the passenger to get out walk down to the red because it’s faster than waiting
F3L!C!A (@FreakyFelicia) reported 51 minutes ago from New Westminster, British Columbia
@ArloSmartHome customer service is trash
Hot Dice (@WisconsinSport6) reported 51 minutes ago
@ArloSmartHome Former customer here. Don't buy Arlo. Whatever they promise now they'll change after you buy it. This company is in bad financial shape and will take your money and run. Beware.
Yossarian is PRO-CHOICE and ANTI-FA (@YossarianV5) reported 52 minutes ago
@ArloSmartHome your "customer service" is non-existent. Three cameras functionally inoperable and I can't get any responses worth a **** within a reasonable (it's been a week) amount of time. Really disappointing.
RossCreations (@CreationsRoss) reported 56 minutes ago
Dude this video surveillance company really doesn’t have a way to download 24/7 video snippets. That’s like a plumber not working on toilets @ArloSmartHome figure this out or I gotta find another company. Sucks cause I’ve really liked u so far
LakeShowFresh (@LakeSkol) reported 59 minutes ago
@ArloSmartHome @C__Start It’s crazy. It works on iPad intermittently but on my iPhone completely offline. Simultaneously
Shaun Verses Sheep (@shaunvssheep) reported 60 minutes ago
@ArloSmartHome App is not muting notifications on IOS... Please fix... No matter how many times I press "mute notifications" in arlo app, it still sends them...