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Arlo status: device issues and outage reports

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Full Outage Map

Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

  • 22% Online Features (22%)
  • 22% Sign in (22%)
  • 22% App Crashing (22%)
  • 22% Device Failure (22%)
  • 11% Errors (11%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

CityProblem TypeReport Time
Frankfurt am Main Online Features 11 hours ago
Oldenburg Sign in 2 days ago
Bochum Device Failure 6 days ago
Jonage Device Failure 18 days ago
Boussières Errors 2 months ago
Township of Evan Sign in 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • shaunvssheep
    Shaun Verses Sheep (@shaunvssheep) reported

    @ArloSmartHome App is not muting notifications on IOS... Please fix... No matter how many times I press "mute notifications" in arlo app, it still sends them...

  • MsLucyKim
    Lucy ❤️🇺🇸🗽 (@MsLucyKim) reported

    @SAMA92458684 @ArloSmartHome We are having the same problem today. It’s not working.

  • edmoreau
    Ed Moreau (@edmoreau) reported

    I have been spammed by @ArloSmartHome for a few weeks about a sale. I own several Pro 4 cameras and have questions about a newer model. But the AI chat (which IS NOT very intelligent at all) refuses to connect to a human because my cameras are too old. WHAT THE ACTUAL **** ?

  • wHENigEToFF
    Colin (@wHENigEToFF) reported

    So sick of @ArloSmartHome cams. Constant issues. I was sold on the features, but 2 out of 4 appear offline constantly; I'm lucky if a battery lasts 2 weeks on the optimized setting NOT the 3 or 6 months Arlo claims; my Apple TV sees them fine, but MY.Arlo sees them rebooting. FML

  • StevenLoi
    Steven Loi (@StevenLoi) reported

    .@ArloSmartHome is the only way to unsubscribe from email alerts (but maintain push notification alerts) is to mark your emails as spam? There is no ability on the website nor mobile app to stop the email alerts (baby monitor) - I've looked everywhere. Help.

  • Qinda808
    BIG Q DOG ✊🏾 (@Qinda808) reported

    @ArloSmartHome I have 300 archived videos that takes 3 taps to delete.. at this point it will take close to #onethousand tapes to delete archived videos.. your app interface is ****!!

  • CraigAllen0921
    Craig Allen (@CraigAllen0921) reported

    @ArloSmartHome WTF Arlo. Will not sell me my upgrade cameras because I live in NC or is it because I'm not woke! I'm a huge @NETGEAR fan with a lot of their product. I'm about to throw everything out and go find the equipment else where! UNBELIEVABLE

  • TheRealNWV
    Nickalas W. Venables (@TheRealNWV) reported

    In case you're wondering, yes @ArloSmartHome security cameras are currently down. The entire ******* network. So I'm not saying anyone *should* rob anyone, but it certainly would be a good time if you were the kind of person who'd do such a thing.

  • timkiviprime
    Tim Kivi (@timkiviprime) reported

    @ArloSmartHome Do not under any circumstances by Arlo products. Their suport is terrible and the products do not connect to HomeKit

  • luga2020
    LUGA (@luga2020) reported

    @ArloSmartHome Still not working…

  • Jacobdailey1517
    Jacob dailey (@Jacobdailey1517) reported

    @ArloSmartHome might be one of the worst products and app I’ve ever used..

  • learningxp
    LXP (https://spacekaren.sucks/learningxp) (@learningxp) reported

    @ArloSmartHome Trying to upgrade my EOL cameras. Credit card got charged the full amount twice. The CS chats were filled with canned answers and completely unhelpful. No idea if my order is good or not. It's been a while since I've had customer service this bad.

  • koyote19
    Keith Meyer 🍎🌰 (@koyote19) reported

    Hi @ArloSmartHome - fix your network. Don't tell me to DM with my problem. All of us are having issues. A company with good customer service would update their customers on any issues.

  • JaszlynF
    Jaszlyn Fennelle (@JaszlynF) reported

    @ArloSmartHome Why is it so hard to get help ? It seems so many people are having trouble with battery problems and I need help ! You have to have a subscription to receive live support ? My cameras don’t work !

  • SAMA92458684
    SAMA (@SAMA92458684) reported

    @ArloSmartHome Unfortunately I couldn’t log into my account from my phone or from any other devices. I tried to do all the steps that mentioned in the website through the society experience please, I need help to login .

  • TeeVeeTee1776
    TeeVeeTee (@TeeVeeTee1776) reported

    @ArloSmartHome Any idea of a time fix? We’ve had bears come by when I’m out. Not cool. I bought cameras for a reason.😬 If not fixed , we’re going to have to move to a different service/camera. It’s been WAY too long safety wise. How about you go back to a prior release for us?

  • CGurciullo
    C (@CGurciullo) reported

    @ArloSmartHome @Arlo - stop advertising new products while you are scamming your existing customer base. Your "end of life" scam is nothing but a money grab. We paid good money for a product that you are artificially shutting down (unless we pay you more money).

  • mahasitavati
    I am no one. (@mahasitavati) reported

    @ArloSmartHome @verge Customer service is the worst, not worth it. Do not buy from this company.

  • CreationsRoss
    RossCreations (@CreationsRoss) reported

    Dude this video surveillance company really doesn’t have a way to download 24/7 video snippets. That’s like a plumber not working on toilets @ArloSmartHome figure this out or I gotta find another company. Sucks cause I’ve really liked u so far

  • kerri0413
    KerriEngebrecht (@kerri0413) reported

    Seriously for three weeks I have been working to replace a stinking power cord for @ArloSmartHome - I am ready to end my subscription because I cannot recharge my cameras and am paying for nothing with them. Chats end abruptly. Need help.

  • krispycremekef
    avfc (@krispycremekef) reported

    @ArloSmartHome One of the worst purchases I’ve ever made,end of

  • PondrPowered
    T (@PondrPowered) reported

    @ArloSmartHome is your system down???

  • JasonBrobbate
    Jason Abbate (@JasonBrobbate) reported

    @ArloSmartHome technical support is trying to give me support based off the old Interface choices. Your own tech support line can’t even help me navigate this UI overhaul. What a failure

  • amracinggreen
    Ian Ireland (@amracinggreen) reported

    @ArloSmartHome Customer support? Endless scripted troubleshooting I’ve already done, no evidence they’ve read previous case notes, no continuity, no ownership, and no attempt to actually solve the problem. 2/4

  • Beautifulone119
    BeautifulOne (@Beautifulone119) reported

    @ArloSmartHome please help me I have your Arlo Pro 4 system and I've tried ar least 20 times between Saturday and today to set them up. I've followed instructions for how many Ghz AND made sure blue light is blinking AND scanned QR Code. I'm so FRUSTRATED. PLZ DM ME

  • MerenessAlex
    Alex Mereness (@MerenessAlex) reported

    @ArloSmartHome I’ve spent well over $700 into this system, based on promises and claims made by you. It’s disappointing that you now choose to go back on said promises, I understand not supporting old hardware, but effectively bricking/paywalling the system unless more money is spent is trash.

  • BeljicaPeak
    BeljicaPeak (@BeljicaPeak) reported

    @ArloSmartHome Betcha the arbitrary EOL feature removal = class action. No plans to ever spend time and money on Arlo in the future. Arlo couldn’t even make its touted geofencing function reliably and regularly service was down. Now we are rewarded with EOL. Not me.

  • BadRammaJamma
    justin (@BadRammaJamma) reported

    @ArloSmartHome @ArloSmartHome why am I not allowed to talk to a live agent even though I bought your equipment and it’s not working??? I have to pay you again for a subscription before someone will talk to me, if anybody is considering Arlo, don’t buy it!

  • ejtt7ciia
    Eric W (@ejtt7ciia) reported

    To add insult to injury, 4 days after a new controversial EoL policy, @ArloSmartHome sends an email about 20% price increases. Congrats Arlo - you lost a lifelong fan after two bad decisions. It's the timing - you have to give users more than a couple months notice...

  • JustinEdmead
    Justin Edmead (@JustinEdmead) reported

    @0zFoggy @ArloSmartHome I completely agree. I am fed up with @ArloSmartHome and seriously considering alternatives. The support has been poor for a long time and is not of the quality you'd expect for the price they charge. Not much tangible problem solving from tier 1 support