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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Sign in (39%)
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Device Failure (23%)
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Online Features (21%)
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Website Down (11%)
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Errors (5%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Longmont |
Online Features | |
 Marseille |
Device Failure | |
| Winter Haven |
Device Failure | |
| Port Huron |
Errors | |
| New York City |
Sign in | |
 Pinneberg |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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oojellah
(@stefanudziela) reported
@ArloSmartHome I need help with determining if the cameras I bought can work with my mobile hotspot (which gets 5G speeds). I don't/can't subscribe until I determine if this is possible. But your chatbot won't let me talk to someone. Community + Support pages are not helpful
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Sammy Springfield
(@TwoScamSam) reported
@ArloSmartHome worst company ever! I’ve never encountered this much lack of support from a company
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M
(@9_THIRTEEN) reported
@ArloSmartHome I had my internet go down this past weekend. I had no acces to any of my cameras, no local access, no recodings, nothing. Once your wifi goes out you have nothings with Arlo.
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Eliks
(@Eliks) reported
@ArloSmartHome Your cameras are ****!
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l3oaussie
(@l3oaussie) reported
@cjviscito @ArloSmartHome Same here. Good hardware but bad software.
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Marianne Duarte
(@MarianneDuarte) reported
@ConsumerReports After a week of talks @ArloSmartHome has no idea how to fix the problem. I'm telling you... don't trust @ArloSupportUS
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l3oaussie
(@l3oaussie) reported
@ArloSmartHome Only If excluded the bugged software and slow connection...
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Ira Hilt
(@irahilt2) reported
@ArloSmartHome This is getting to be the worst devices. Cameras are good. They sent a notification of a vehicle and person on the porch, yet, it took 8 minutes of attempts to get to see wtf was going on at my home. Logging in shouldn't require 10 minutes
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Sabrina
(@nutritiongirlWV) reported
@ArloSmartHome I’ve been trying to contact customer service through the app and it won’t work. My question is that we have one of our cameras went bad but we have an older system am I able to buy a new camera and just add it to the old system oh will not be compatible?
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Ryan Johnson
(@amdphreak) reported
@ArloSmartHome why is your indoor camera $99 when the outdoor is the same price, also shoots color night vision, is weather resistant, and battery powered, and every other spec is the same? That indoor camera costs nothing to design and produce, uses the same code-base, etc. Bad!
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Eliks
(@Eliks) reported
@ArloSmartHome Fantastic quality, only when they work!!! But it is ok, just to drop connection, go offline any time without any reason. Stop charging, just because ... I DONT EVEN ******* KNOW WHY????
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jacobdetering
(@jacobdetering) reported
@ArloSmartHome is your system down? Can't login via the app or browser. Getting an API error.
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NFTzzle
(@NFTzzles) reported
@ArloSmartHome the Arlo nest is the worst product I have ever came across. Unreliable and absolutely garbage
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Cashway
(@cashway34) reported
@ambergizzi @ArloSmartHome Yes that is precisely what I wanted and what I will be purchasing myself. @ArloSmartHome was a terrible decision by ryan and I will continue tweeting them to let them know.
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Jo Garcia
(@JoGarci97938064) reported
@ArloSmartHome Message me! Reply so I can fix my problem.
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Aaron LaBeau (biozal/costoda)
(@biozal) reported
@ArloSmartHome when your app tells me my doorbell has 35 new videos I think someone is trying to break in only to look in the app and see 3 new videos. Please fix your app, it's a terrible experience when you tell me the wrong amount of video updates in notifications.
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Baboon Bill
(@BaboonBill) reported
Shame on @ArloSmartHome For not taking care of your customer base and providing quality support and bug fixes for your equipment. 30 days of inactive motion detection being sent to smartthings. No fix, No updates and your support is horrendous.
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Austin
(@Fanboy08) reported
If @ArloSmartHome could develop a camera algorithm that tracked a subject from one view cam1 to cam2 and show the subject transition from one cam to the next cam if the cameras had overlap it would help them sell more cameras and increase the density of sold cams per house.
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Mikayla Mason
(@MikaylaMason21) reported
I dont recommend the @ArloSmartHome for the long haul. My cameras won't connect now to the base station and I've tried every troubleshoot article I've been given. I'm not "entitled" to a live agent. So all of this money down the drain. stay away
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Baboon Bill
(@BaboonBill) reported
I'm not sure why I am seeing all these ads for #arlo products when they do NOT work correctly. Instead of an ad campaign maybe a top notch coding team that can fix your mess of a non existing security system that does NOT work. @ArloSmartHome
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K. Joel Dickson
(@jdopines) reported
@ArloSmartHome Support system is appalling: a good product is fundamental, but customer services is make or break. A company that tells a customer they are not entitled to help, in home security? Convoluted community access? I planned to expand our system, will find another.
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Adam Fry
(@Adski11892) reported
@ArloSmartHome Please fix the issue with scrubbing videos in playback on iPad. It’s impossible.
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O-POSITIVE
(@RealArticulated) reported
@ArloSmartHome Pro 2 camera fail after 6 months/. No replacement battery orderable on your site. Looks like you are sunsetting to price gouge. Worst of all - Support is a useless BOT - no phone number. Arlo will go to recycling. People are not stupid.
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Lacynda
(@lacynda__) reported
@ArloSmartHome isn't so smart for the home. I've tried over countless support cases and hours to resolve a simple issue. We're being charged for an Arlo Smart subscription, with none of the subscription services enabled on our accounts! #arloessential #arlosmarthome #arlo
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Margee Krebs
(@margeekrebs) reported
@ArloSmartHome It’s now 1/18. I have been trying to get my malfunctioning doorbell replaced since 1/7. @wirecutter - Please rethink your recommendation! This is a nightmare!
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kathy tomaino
(@chunkloon) reported
@ArloSmartHome The feature for giving someone access to the account is not working. When the invitee tries to respond to the email, they get a message that the server is down and to try later. Cannot get any help with this. Called corporate offices and message box is full.
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Faith
(@GestionV) reported
@ArloSmartHome Arlo….. worst customer service I experienced. More a toy than a tool! Arlo doesn’t function if temperatures are too low… we don’t all live in California and this should not be sold North . Bought them, we have to live with them until feed up & throw them in the garbage 🤬
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Margee Krebs
(@margeekrebs) reported
@ArloSmartHome Customer Service is terrible! Doorbell 1 month old, needs replacing. 5 calls, multiple photos uploaded. Was sent only part of what’s needed. @wirecutter might need to rethink this recommendation!
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Marianne Duarte
(@MarianneDuarte) reported
😠 @ArloSmartHome sucks. I've been communicating with @ArloSupportUS for two days now after I stopped receiving push notifications on my iPhone. I have followed all and every step suggested but the issue remains unresolved
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KnitGnosis
(@KnitGnosis) reported
@ArloSmartHome is pretty terrible and their support sucks. Spent the past hour trying to get support just to be told it requires a subscription then to have 3 agents just leave me on read and leave the online chat.