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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Online Features (30%)
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App Crashing (23%)
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Sign in (16%)
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Device Failure (13%)
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Website Down (10%)
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Errors (7%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Longmont |
Online Features | |
 Düsseldorf |
Device Failure | |
| Longmont |
App Crashing | |
| Miesbach |
Online Features | |
 Paris |
App Crashing | |
| Worms |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Cohen
(@mpcsh_) reported
@x71n3 @engineering_bae @ArloSmartHome if so, that's news to me! do you have more info you could share? I'm able to access the footage on my dream machine pro over the local network, even during an internet outage, and my (very comprehensive) network stats show no evidence of such a connection to ubiquiti's servers.
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Ron
(@ronsteendotcom) reported
Hi @ArloSmartHome, your customer service people won’t Help me out at all, can you please? Your battery died in 3 days, the XL. The box says 365 but the customer service reps don’t want to help. What can a person do here?
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Andy Hunter
(@AndyHefc1878) reported
@ArloSmartHome Help help help tried contacting on line contacting by phone (UK) my Arlo doorbell keeps disconnecting from my Google home absolute nightmare tried reconnecting only getting notifications by phone so disappointed in product and customer service, or lack of. HELP
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Ignatz
(@ignatzrats) reported
@ArloSmartHome Worst tech support ever.
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rick
(@Bubba86313473) reported
@ArloSmartHome Repairing a device after it has unpaird from the basestation is a nightmare, are you serious? I makes me do a full system reset, remove and re add the device every time. Is this thw quality of your systems?
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Mark Walsham
(@MarkTechArc72) reported
Any of my tech friends here have an @ArloSmartHome Wired #Video #Doorbell ? Just installed a new one and keeps dropping off network, although my #Pro3 cameras all working. Hub connected all OK. Doorbell is only 6 ft from Wi-Fi router (ASUS RT-AX92U). Help!
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757DUVAL
(@johnq32185) reported
@ArloSmartHome Arlo will NOT connect to Alexa. Code sent to authenticate does not send. Please correct this problem I bought the doorbell specifically to access through Echo Show.
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Mohammed S Hussain
(@m_s_hussain) reported
@engineering_bae @ArloSmartHome Hmm interesting model on returns. But you have a **** product. Sorry.
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Tyler Smith
(@tuler) reported
@ArloSmartHome the last place I want to see an ad is when I login to my Arlo app to find out if someone is trying to break into my home.
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Barbie D H
(@barbiesway) reported
@ArloSmartHome It'd be nice to talk to a human when you chat says "it's new and has no answer" TERRIBLE customer service. I have to pay Xtra for cameras that originally came as a pack With Arlo secure IF I join the multiple & pay that monthly fee will you stop the other fees?
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Shawn Sakamoto
(@shawnsakamoto) reported
@ArloSmartHome @mbmcrae @scottpmcm 2hrs 38m on phone support for a problem reported since 2020 (no HomeKit code shipped with "HomeKit compatible" Arlo devices). Token reset on hub didn't work so now waiting to hear back from engineering.. Really??
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Clive
(@evilC1267) reported
@ArloSmartHome Hi Arlo, please explain why I was charged this month after I cancelled my membership a month ago? Also, now when I try to login my account says maximum number of logins exceeded (I am not logged in anywhere). Thank you
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Ron
(@ronsteendotcom) reported
Hey @KTLA my @ArloSmartHome battery stopped working in three days instead of 365. That sure seems unreasonable. None of their people will help so I had to turn to twitter. Hope you guys aren’t using them. Love your show.
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Rich Guadalupe McDonald
(@BiomedicalDude) reported
@ArloSmartHome Changing a battery on one camera and it says I need to subscribe. I had this system for 4+ years. Need help.
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Maria Soriano Young
(@MariaSYoung0710) reported
Hi @ArloSmartHome, for as much as we paid for a doorbell camera and two additional cameras, we shouldn’t be having as much trouble working with these devices as we’ve experienced (somewhat consistently) since purchase. Very disappointed in your systems.
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Bruce Olsen
(@BruceOl57972393) reported
@ArloSmartHome Well maybe this will work, Ive been trying to log on for two day, changing password a dozen times doesnt get it done , Is there a human being at Arlo that can help.
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Sullivan Global
(@sullivanglobal) reported
@ArloSmartHome Worst purchase and product ever. Terrible #AI, #battery life, and awful, awful support. As a former tech exec, can't believe there are good reviews. Very misleading marketing.
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Taylor Poindexter
(@engineering_bae) reported
@alexfromstrohs @ArloSmartHome So the poor customer service is a theme lol I hate that that’s happening 😞
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Jenn
(@hate_nj) reported
My Mother in law has @ArloSmartHome cameras. They aren’t working and on line help is hard for a 77 year old woman. No phone number to call for support in the US but they want to keep people safe. Yea right. #epicfail
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l3oaussie
(@l3oaussie) reported
@ArloSmartHome Arlo should have used the money to fix the bugs or support. Two annoying issues have been demanding solutions for a long time.
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Wellsie 💜🇺🇸✌🏼
(@wellsie7) reported
@ArloSmartHome WHAT is going on with the videos? All my videos keep disappearing and I just saw a message for the first time saying there’s a problem. What good is a security camera system if you can’t view the video when you get alerts!?!
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Tom Bowen
(@WSOMarketing) reported
Man @ArloSmartHome I see why you don't call yourself Arlo Smart Support, because I've tried for over two years to get your lousy camera to work, and I have NEVER been able to get it to connect, yet you refuse to let me talk to ANYONE to help me. No support? Why?
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roy squillario
(@royj11) reported
@ArloSmartHome No customer service how safe can it be? I have a billing problem and your rep by email tells me I don’t have an account - so where is my monthly payment going ?
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757DUVAL
(@johnq32185) reported
@ArloSmartHome Arlo will NOT connect with to Alexa. Code sent to authenticate does not send. Please correct this problem I bought the doorbell specifically to access through Echo Show.
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DJN
(@MaizeRage86) reported
@ArloSmartHome is a pain to contact. You get a virtual rep. They give you instructions. You follow said instructions. Then end chat because you didn’t respond fast enough. What ********? Multi task on one screen? Asinine
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Dr. Keith Rose
(@TheScalpeledge) reported
PSA: Never use @ArloSmartHome . Their customer support is terrible to nonexistent. You are wasting your money. I am amazed they are in business.
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Eliks
(@Eliks) reported
@ArloSmartHome @TMobile And your server connections is so bad, that it takes MINUTES to get notified for the event! Security my ***!
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😐
(@cdcast1991) reported
@ArloSmartHome I will have you know that your cameras are dissapointing because they are constantly disconnecting from the wifi. Constantly! It's terrible quality made worse that connecting them back to the wifi is difficult. Makes me regret ever getting them.
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Our Unicorn Diaries
(@our_unicorn) reported
@ring Customer service USED to be good. I’ve been with them since their prototype door camera. But now their customer service is awful. They know there’s an issue with their cameras but they quote their TOS and offer 35% off a new camera! @ArloSmartHome seems a better choice.
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Our Unicorn Diaries
(@our_unicorn) reported
@ring "What we can do for you today is offer a discount toward the purchase of a new device. We can get you a special, one-time discount of 35% off of a new device of your choice" PISS POOR SERVICE! Don't buy this **** product. @ArloSmartHome is a much better product