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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Online Features (36%)
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Device Failure (29%)
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Sign in (19%)
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Website Down (10%)
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Errors (5%)
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App Crashing (2%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elk Grove |
Sign in | |
 Seedorf |
Sign in | |
 Perpignan |
Errors | |
| Williamstown |
Sign in | |
| Suwanee |
Device Failure | |
| Miami |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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TenBear
(@Tenbear24) reported
@ArloSmartHome Can’t see birds on my Arlo cameras, because - one keeps shutting down - one the sensor doesn’t work - one actually works …..so Arlo cameras are a 66% failure for me. 😡😡😡😡😡😡
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John Gearheart
(@JohnGearheart5) reported
@ArloSmartHome It's great for watching bugs and birds but it's not a very good security system. It does work some of the time. They have the worst customer support ever.
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VulcanLogic
(@VulcanLogic2) reported
@Patrici54187851 This is not true, the customer service at @ArloSmartHome is not professional. My experience with them so far has been very poor. I am ready to take all of the products back and try a different company.
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Thomas in Dallas 🏳️🌈🇺🇸
(@thomasntexas) reported
@Rugbylad37 holy ****, I'm sorry, maybe time to invest in security cams, I've been really pleased with @ArloSmartHome caught one burglar on video police nabbed him 👍
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Robb Cullen
(@robbcullen) reported
Wasted the entire morning trying to pair my 4 @ArloSmartHome essential cams with my network - yes a 2.4g network - and NOTHING WILL PAIR! No help on their site - no chat - immediate return - awful!
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GreekGod 🔙 FROM FORBIDDEN KINGDOM 🐉
(@GreekGodJP) reported
@ArloSmartHome yall are killing me I fully reset 1 camera by disconnecting the battery to fix the auto motion recording one week and then the next week the other one stops working and I need to do the same thing...
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Shaquille Sunflower 🌻
(@UrbanGem) reported
I wish y'all camera battery life wasn't so trash @ArloSmartHome
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VulcanLogic
(@VulcanLogic2) reported
@rightytoo @ArloSmartHome This has been my experience as well. Have had the cameras for 5 days now and still can’t get them to turn on. The app doesn’t work, and the customer service line is the worst I’ve experienced with any company. Thinking about trying Ring.
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JFB
(@JFB_Dupasta) reported
@247_arlo @ArloSmartHome @ArloStuff are even capable of comprehending and yet I’m still being given the run around as if I’m some kind of moron. I have done so much troubleshooting and pinpointed the issue to a faulty base station 2/3
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Lavion
(@Lavion) reported
@ArloSmartHome Worst Customer Service Ever! Arlo is a company that takes your money and doesn't care about its customers. Customer Service is outsourced to India, where agents read from scripts and speaks broken English.
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AndroidGal ⭕🎮
(@RealAndroidgal) reported
@ArloSmartHome please explain to me HOW and WHY two clips from my security camera wound up as gifs???? I never uploaded them anywhere or posted them anywhere. Do you steal people's footage???? #arlo #arlocamera WTF.
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𐂂
(@AluminumDeer) reported
@ArloSmartHome , what’s up with your device registration DNS server and the Security floodlight? Using the iOS app I’ve paired a doorbell, but can’t connect to the floodlight. The device joins the network and immediately fails to register. What’s up?
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TenBear
(@Tenbear24) reported
@ArloSmartHome Can’t see an owl on my Arlo cameras, because - one keeps shutting down - one the sensor doesn’t work - one actually works …..so Arlo cameras are a 66% failure for me. 😡😡😡😡😡😡
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Derek Zhou
(@derekczhou) reported
@ArloSmartHome We have an issue with our order, but neither your chat nor phone line is connecting us with a live person. Can we get some help please?
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Terry 💀🖤
(@terry__boyd) reported
@ArloSmartHome I need some help. I feel like I was mislead/scammed when I ordered my Arlo device. It advertised the magnetic mounts on the website but I was sent the screw mounts. It doesn't mention screw mounts anywhere on the PDP
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TheTopherToph
(@TheTopherToph1) reported
Hey @NETGEAR can you do me a favor, and the rest of the world a favor, and just remove the broken *** geofencing feature from your useless stupid broken *** @ArloSmartHome app? Stupid useless ******* thing just sets it to arm no matter where ******** I am. Your developers suck
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Rich
(@FSURich) reported
@ArloSmartHome How can we keep a lookout if our camera is offline and you have no timeframe for restoration?
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MauiSunset
(@Mauisunset98) reported
@ArloSmartHome #offline! Everything is connected, strong signal, I have xfi , and yet…… offline!! What the heck @ArloSmartHome ? Cams are in a separate home and can’t get there so it’s useless.
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cbow
(@MvpCbow) reported
To my fellow consumers whatever you do, don’t buy anything @ArloSmartHome they have the worst customer support. 🤬🤬🤬🤬🤬
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Henry
(@Henry95389547) reported
@joeytaylorvt @ArloSmartHome They just after profit, they in no hurry to help you out. My camera stopped working and out of 220 or so dollars
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VulcanLogic
(@VulcanLogic2) reported
@ArloSmartHome just bought Ultra 2 and the doorbell cam. Only setup instructions were to download the app and follow instructions. App just giving error messages. Customer service hung up on me 5 times. Worst customer service! Returning all to @BestBuy. #arlo #scuritycameras
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JFB
(@JFB_Dupasta) reported
@247_arlo @ArloSmartHome @ArloStuff your customer service continues to be the worst in existence. It’s been three weeks since I requested a base station replaced. I’ve performed troubleshooting far beyond what your entry level “technicians” reading script 1/3
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McelroyBlaireRN
(@RnBlaire) reported
Pretty sure I'm done with @ArloSmartHome . Every time I have an issue they avoid responding or delay until the item is no longer under warranty. Time to look for a company who cares
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Todd Punter
(@footy_value_) reported
@ArloSmartHome since 26/5 I’ve been getting notifications of events but no video in my library. Not overjoyed with this obvs. Can you help?
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TenBear
(@Tenbear24) reported
@ArloSmartHome Do not buy Arlo cameras. You will never get in touch with customer service & cameras will break after 1 year. Every single camera will have something go wrong. - sensor goes bad - won’t connect to internet - software will not show features after a while #ConsumerReports
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Eddie Crider
(@29happy29) reported
from
Hagerstown, Maryland
@ArloSmartHome Been trying for weeks to get in touch with you about a spotlight problem with my camera to no avail...will not recommend your service to anyone if this is the way you handle customer service!!!!
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VulcanLogic
(@VulcanLogic2) reported
@GuySie This says $3 a month, the guy at @ArloSmartHome I spoke to was pushing packages for hundreds of $. When I asked about monthly, he only offered $15/month with $160 down. That didn’t seem right!… and still haven’t helped me set up my cameras. About to return them to @BestBuy
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whatiicanink
(@kinging100) reported
@ArloSmartHome your cameras are trash! The work one week….then second week you gotta reset the home base station!
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Legal Phil
(@DaemonXar) reported
Hey @ArloSmartHome, you’ve got a real problem with base stations not recording video from your cameras, and it honest to god feels like an effort to make us pay a subscription fee for peace of mind. You going to actual fix this problem?
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Daniel Crook
(@EMsafe) reported
@thomasj Build this into an app for @ArloSmartHome please!!!! Ridiculous speeds down our (30mph) road. Sounds like a racetrack most days.