Arlo down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

• Online Features (23%)
• Sign in (20%)
• Device Failure (20%)
• App Crashing (18%)
• Errors (10%)
• Website Down (8%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

City	Problem Type	Report Time
Perkasie	Errors	3 days ago
New York City	Device Failure	6 days ago
Salzgitter	Sign in	7 days ago
Fort Wayne	Device Failure	8 days ago
London	Errors	10 days ago
Salinas	Device Failure	12 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kat🦋the🌵Masked Patriot🍀🕊 (@kathleenwattle) reported 5 minutes ago

  True story: 1 key issue w/ @ArloSmartHome Tried2resolve via cust svc, had to sw 5 reps by ph & chat. 0 fixed BUT they made 6 CASE #s & now pushing me to "Update" 6cases daily ea w/diff reps rotating doing 0. What hellish "service" is this? Nothing resolved+ torment tactic!

• 
  average dude (@average86305667) reported 14 minutes ago

  @johrghost @ArloSmartHome I'm really baffled as to how they've stayed in business this long. I can't even log into their website. The 2 factor doesn't work via push nor email. "Internal Server Error" - but yet somehow CS blames my ISP...? #Terrible #ArloSucks #RipOff

• 
  Carlos E. Ortega (@ceortega83) reported 15 minutes ago

  @ArloSmartHome A little frustrating, on my Galaxy Note 10 Plus im missing the Mode button on the bottom of the home screen. With the last two updates steal having the same issue, and no fix.

• 
  🇺🇸Edward Seiler🇺🇸 (@cauzin_trouble) reported 16 minutes ago

  So I'm having issues with my @ArloSmartHome go. Not even half paid off yet its missing motions. I've contacted customer service. Took battery out 5 times blah blah nothing. Tried via Twitter. No help whats so ever. So I will have to say I have 3 @ring cameras. Awesome

• 
  autumn person (@AnAutumnPerson) reported 19 minutes ago

  @support_arlo @ask_Arlo @ArloSmartHome hello, we have set up the doorchime for my husband’s phone with no problem but the QR code just isn’t being recognised by my iPhone, regardless of distance from the camera. Can you advise please? Thank you!

• 
  Artem Russakovskii (@ArtemR) reported 19 minutes ago

  @ArloSmartHome @ask_Arlo It happened again, at 14-15% which is when battery saver kicks in. This seems to be the cause. The problem is this Arlo notification is not dismissable. Even if I turn off battery saver, it does not go away. Location services continue to be on, so I'm not sure why it complains.

• 
  Eric Fantich (@ericfantich) reported 26 minutes ago

  LOL @ArloSmartHome customer service has to be the absolute worst. Was a happy customer, but sheesh forget it now.

• 
  Peanut (@MyLilPeanut8) reported 26 minutes ago

  @Abbygrm @ArloSmartHome I am fed up too! In my mind, All these independent “reviewers” who recommended this system must not be so independent. This system is the worst! And their customer service is even worse!

• 
  Heather Ryan (@hmryan72) reported 26 minutes ago

  @ArloSmartHome Your support is very challenging. Such a great product, such poor support and long wait times (35 mins yesterday and now 22 minutes today only to be transferred!) Match your great product with better support / easier returns. #frustratedclient

• 
  Mark McKeen (@StaggeredSix) reported 29 minutes ago from Loveland, Colorado

  The only complaint with @ArloSmartHome is the lack of charger support. DIY solutions for solar panels that are inexpensive, readily available and reliable is not a problem. The issue is Arlo running a racket and not having failover to legacy charging via USB.

• 
  Peanut (@MyLilPeanut8) reported 31 minutes ago

  @ArloSmartHome been a month and your terrible customer service REFUSES to address my missing refund for returned items! Your promise to “escalate” is a sham! You guys are awful! Now you want to start charging money to get customer support?? You do nothing! Why would I pay?

• 
  Mo (@Mo74576934) reported 31 minutes ago

  @MyLilPeanut8 @ArloSmartHome I’m having the same issue support is not responding so I’m now trying to return but no one responds. Really disappointing the advertising is the only area of the business they focus on

• 
  NR Wheby (@nrwheby) reported 32 minutes ago

  @ArloSmartHome worst customer support ever

• 
  Peanut (@MyLilPeanut8) reported 34 minutes ago

  @BangoSkank69 @ArloSmartHome I am fed up too! In my mind, All these independent “reviewers” who recommended this system must not be so independent. This system is the worst! And their customer service is even worse!

• 
  Chad Dotson (@Arcaneous) reported 36 minutes ago

  @ArloSmartHome Logins via web seem to be returning error codes.

• 
  Stetson Smith (@TheHolySeraph) reported 37 minutes ago

  hey @ArloSmartHome Any luck? Just got a camera set up, and it just spins and spins. Doesn't say it's offline, I just can't view the video. Tried on app and website.

• 
  Ben (@Giblet15) reported 40 minutes ago

  @ArloSmartHome how do I stop getting emails about Arlo support. We dumped our Arlo stuff forever ago because the support was so terrible.

• 
  shanthan kumar (@shanthan_apuri) reported 40 minutes ago from Windsor, Ontario

  @ArloSmartHome Very bad customer service being on line for more than 1+hrs and still there is no update on my request

• 
  Eric Nabors (@Enabors75) reported 45 minutes ago

  @ArloSmartHome Just purchased Ultra 2 system the battery life is terrible is there something I am missing

• 
  Jirizee (@Jirizee) reported 46 minutes ago

  @ArloSmartHome Is your system down?? I can’t log in to my account!

• 
  James Brooks  (@jbrooksuk) reported 46 minutes ago

  Buying a wireless @ArloSmartHome device was a terrible decision. Two way communication broken. Never getting six month battery life. Their support channels do not read replies properly and are overall hopeless.

• 
  Rick Rubin M.D. (@RickRubinMD1) reported 47 minutes ago

  @ArloSmartHome Arlo camera systems are ****. Cameras always go offline. Waste of money

• 
  Tre (@LoudMouthTre) reported 49 minutes ago

  I literally put brand new batteries in these @ArloSmartHome cameras on Monday and they’re already dead. WTF

• 
  average dude (@average86305667) reported 49 minutes ago

  Is anyone else completely unable to login to @ArloSmartHome website? "Internal Server Error". Their 2 factor simply does not work. Their cameras are trash. the app is even worse. How are you still in business?? #RipOff #ArloSucks

• 
  Peanut (@MyLilPeanut8) reported 50 minutes ago

  @ArloSmartHome arlo still lying and saying “they’ll look into” my refund. Been over a month and still no refund. What is your problem Arlo!? Scammers!!!

• 
  Peanut (@MyLilPeanut8) reported 52 minutes ago

  @DiyorioInTheATL @ArloSmartHome I am fed up too! In my mind, All these independent “reviewers” who recommended this system must not be so independent. This system is the worst! And their customer service is even worse!

• 
  Peanut (@MyLilPeanut8) reported 52 minutes ago

  @andyyyymicccc @ArloSmartHome @RollingStone I am fed up too! In my mind, All these independent “reviewers” who recommended this system must not be so independent. This system is the worst! And their customer service is even worse!

• 
  Hassan (@Haspawn) reported 54 minutes ago

  @north41degrees @ArloSmartHome easy bro, if they want to sell garbage product, give them their garbage back, buy a new one switch the battery and return it. i do that all the time with their ****** battery

• 
  andyyyymicccc (@andyyyymicccc) reported 57 minutes ago

  @ArloSmartHome @RollingStone Lol **** you guys for charging a subscription to view live streamed videos when that was never a stipulation when purchased. I’m throwing away all your **** and telling everyone I know to never buy any of your products

• 
  ScottA MN (@R71Mopar) reported 57 minutes ago

  @ArloSmartHome has the WORST 2FA authentication I have ever seen! Only good for 14 days they say.... WRONG! I have to reauth all the damn time even with trusting the devices! And no way to turn off even though most frickin banks allow it! Switching to Eufy!!!