Arlo

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Arlo Outage Chart 06/08/2023 00:40

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Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

  • Sign in 28.10% Sign in
  • Online Features 25.49% Online Features
  • App Crashing 17.65% App Crashing
  • Device Failure 10.46% Device Failure
  • Website Down 9.80% Website Down
  • Errors 8.50% Errors

Live Outage Map

The most recent Arlo outage reports came from the following cities::

Loading map, please wait...
United StatesAlexandria Online Features
United StatesMinneapolis App Crashing
United StatesChambers Sign in
FranceMarssac-sur-Tarn Online Features
United StatesCincinnati App Crashing
FranceParis Website Down

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:
  • mirceadesign Mircea Piturca (@mirceadesign) reported

    @ArloSmartHome has probably the worst customer support ever. I have contacted them several weeks ago and I still did not received any response. Amazing how these companies treat customers nowadays

  • daniellemrubio d@nielle (@daniellemrubio) reported

    @ArloSmartHome I cannot log in on app or browser or reset my password. I get an error each time and it tells me to contact support but then says I don’t have access to support. Can you help me so I can use the system I paid hundreds of dollars to install? This is insane.

  • JackJoh58480894 Jack Johnson (@JackJoh58480894) reported

    @ArloSmartHome Your system is terrible. Your cameras will not stay connected. When you try to reconnect it takes multiple, multiple attempts, if they even ever do connect. Can’t get help from a live person. Customer service is almost non existent.

  • nunu_nooor nooriiiii🇮🇶 (@nunu_nooor) reported

    If you want the absolute worst security camera buy an Arlo @ArloSmartHome

  • CreationsRoss RossCreations (@CreationsRoss) reported

    Dude this video surveillance company really doesn’t have a way to download 24/7 video snippets. That’s like a plumber not working on toilets @ArloSmartHome figure this out or I gotta find another company. Sucks cause I’ve really liked u so far

  • HoosierFordMan Citizen Mane (@HoosierFordMan) reported

    @ArloSmartHome hey Arlo! Maybe you should stop telling people that it’s their internet that causes every single issue that arises with your cameras! I spent two hours chatting with your worthless support team on the app and that’s all they can offer when it’s so clearly hardware

  • wHENigEToFF Colin (@wHENigEToFF) reported

    So sick of @ArloSmartHome cams. Constant issues. I was sold on the features, but 2 out of 4 appear offline constantly; I'm lucky if a battery lasts 2 weeks on the optimized setting NOT the 3 or 6 months Arlo claims; my Apple TV sees them fine, but MY.Arlo sees them rebooting. FML

  • CraigAllen0921 Craig Allen (@CraigAllen0921) reported

    @ArloSmartHome WTF Arlo. Will not sell me my upgrade cameras because I live in NC or is it because I'm not woke! I'm a huge @NETGEAR fan with a lot of their product. I'm about to throw everything out and go find the equipment else where! UNBELIEVABLE

  • llprncs Melissa (@llprncs) reported

    @ArloSmartHome super disappointed got doorbell in December. Been looking for help back-and-forth. No one will call me.Still not hooked up 30th message back-and-forth. You gonna make me pay for your defective device to send it back. Why can no one help me this is a joke.

  • RoughTradeRadio RoughTradeRadio (@RoughTradeRadio) reported

    @ArloSmartHome @ArloSmartHome system gone bye bye now--in the trash. Here's to hoping losing a customer hurts 🥂Been replaced with @blinkforhome ; hopefully they will continue to support their products 7 years down the road.

  • JohnBurke72 John (@JohnBurke72) reported

    @ArloSmartHome officially done with arlo. Cameras constantly disconnect now base station no longer connects at all. Garbage, buy @ring

  • KNanaG1 Kristina (@KNanaG1) reported

    @ArloSmartHome Arlo we have a problem, I can no longer connect to a 2.4 ghz and now my floodlight camera is useless. Can you help?

  • ellennnfoster Ellen Foster (@ellennnfoster) reported

    @ArloSmartHome is there an outage on your doorbell server? I'm unable to access any smart features and am getting generic motion notifications, no previews, etc. (I have a subscription)

  • krispycremekef avfc (@krispycremekef) reported

    @ArloSmartHome One of the worst purchases I’ve ever made,end of

  • JohnBurke72 John (@JohnBurke72) reported

    @ArloSmartHome I have called and used your community support. Your support folks said they've never heard another incident like mine but many people on your community forum have the same issue. Your product is low quality

  • RyanHoltNC Ryan Holt (@RyanHoltNC) reported

    The @ArloSmartHome Doorbell Cameras are a piece of ****. Just absolutely terrible.

  • mauriciobond23 mauriciobond (@mauriciobond23) reported

    @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

  • Qinda808 BIG Q DOG ✊🏾 (@Qinda808) reported

    @ArloSmartHome I have 300 archived videos that takes 3 taps to delete.. at this point it will take close to #onethousand tapes to delete archived videos.. your app interface is ****!!

  • carlyally11 carly wilson (@carlyally11) reported

    @ArloSmartHome your animated notifications stopped working yesterday for multiple users as per your forum..please fix it

  • MerryfieldHomes Merryfield Homes (@MerryfieldHomes) reported

    @ArloSmartHome can someone please reach out to me. Your chat support is not resolving my issue

  • timkiviprime Tim Kivi (@timkiviprime) reported

    @ArloSmartHome Do not under any circumstances by Arlo products. Their suport is terrible and the products do not connect to HomeKit

  • YoungloveJulie Julie Younglove (@YoungloveJulie) reported

    @ArloSmartHome has the worst customer service in the world. no phone number, and no live agent in chat. a bot that circles you into nowhere. and all i want is to cancel my account so i stop getting "important updates" for products i no longer own. frustrated af.

  • Hurleys96 Hurleys (@Hurleys96) reported

    @CreationsRoss @ArloSmartHome Stop at a red light but be 10 cars back. Be the passenger to get out walk down to the red because it’s faster than waiting

  • mauriciobond23 mauriciobond (@mauriciobond23) reported

    @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

  • mauriciobond23 mauriciobond (@mauriciobond23) reported

    @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

  • arunt2016 Arun 🇮🇳🇺🇸 (@arunt2016) reported

    @ArloSmartHome I changed my iPhone device after that I am not able to login back. It's sending the verification code to my email and that's not working. Unfortunately there is no support number.

  • arunt2016 Arun 🇮🇳🇺🇸 (@arunt2016) reported

    @ArloSmartHome #arlo is not compatible with iPhone 14. No way to get help from support.

  • mauriciobond23 mauriciobond (@mauriciobond23) reported

    @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

  • Hugeduar27 Hugo Cruz (@Hugeduar27) reported

    @ArloSmartHome My Arlo Essential Wireless Security Camera 3 Pack the battery don't work, i have 6 months with this cameras and the life battery is around 1 hour... i need help with this...

  • Finchwizard Finchwizard (@Finchwizard) reported

    @ArloSmartHome Terrible company and products. People who used them from the start were beta testers and have now been thrown aside from End of Life products. Stay away and literally chose any other company. Its a disgrace.