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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Sign in (40%)
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Online Features (23%)
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Device Failure (22%)
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Website Down (12%)
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Errors (3%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Leigh |
Sign in | |
 Aachen |
Sign in | |
| Willich |
Sign in | |
| Rieschweiler-Mühlbach |
Sign in | |
 Longmont |
Sign in | |
 Saint-Denis |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Brandon Burns
(@brandonburns9) reported
@ArloSmartHome the baby camera that I had previously set up and was working will not connect to the app. Your products have been extremely difficult to set up. How can I resolve this issue?
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Steve Young
(@steveynet) reported
@ArloSmartHome This would be a great product if it wasn't constantly on and offline randomly. Even following all of the support and having a router virtually on top of it, same problem. Stay as far away from these as you can. Check out the community forums - Arlo don't care.
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Brooklyn
(@BrooklynSEddy) reported
@ArloSmartHome the Arlo baby monitor I purchased does not work. Won’t connect, but plays white noise so it seems like it is. Wi-Fi works perfectly. Sometimes I have to login 10x just to connect, if it will at all. Sometimes I think I’m connected and I’m not. This is a hazard!
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Badger Eye
(@BadgerEye) reported
@ArloSmartHome How do I get help from you guys? I can't find a way to contact customer support. My arlo quit on me.
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Grant Pallant
(@grantpallant) reported
from
Adelaide, State of South Australia
@ArloSmartHome camera **** can’t talk to someone now can’t subscribe piece of ****
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The Inevitable Hulk
(@gilmie76) reported
@ArloSmartHome it is utter madness that your 'smart' systems don't offer camera/base gone-offline alerts. Renders your product just an (ongoing) expensive toy, not the feature packed security system you claim it is.
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william f
(@BBBBillFarlie) reported
@ArloSmartHome Your camera is so sensitive it captures random *** cars driving up my street, but literally misses the SUV that drove across my lawn this afternoon and destroyed my lamp post??? WTF!!!
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Pristine Pro Commercial Cleaning
(@ProPristine) reported
@ArloSmartHome My camera suddenly stopped working. I called ARLO for help only to be told that I have to pay $100 to fix it. When I asked where it said that, the agent disconnected, and now my Arlo account says that I cant call Arlo, but I can use a chat bot. What's up with that?
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Amar Reddy
(@Buzzbeater) reported
@ArloSmartHome Arlo support sucks badly. I forgot my password and they don't send me an email link to reset. I am a subscriber to their plan, but the online chat robot keeps asking me to subscribe to chat with a live agent. Can somebody from Arlo help me with resetting my password?
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Dan Bevington
(@dan_bevington) reported
@ArloSmartHome Hello! Could someone have a quick look at your UK website please? I'm getting a "Fatal Wordpress Error" when I try to view the Pro 3 product page. Thanks 👍
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Danimal
(@m1ndhive) reported
@corprteUnicorn Not @ArloSmartHome . Straight garbage.
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william f
(@BBBBillFarlie) reported
@ArloSmartHome Your camera is so sensitive it captures random *** card driving up my street, but literally misses the SUV that drove across my lawn this afternoon and destroyed my lamp post??? WTF!!!
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Blessed
(@Blessed_Beez) reported
@ArloSmartHome Is there an outage?
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Amar Reddy
(@Buzzbeater) reported
@ArloSmartHome Arlo support sucks badly. I forgot my password and they don't send me email link to reset. I am a subscriber to their plan, but the online chat robot keeps asking me to subscribe to chat with a live agent. Can somebody from Arlo help me with resetting my password?
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My Garden has Gone to the Birds
(@gardensimple) reported
@try_thinking0 @ArloSmartHome Tried every fix they offer. They refused to replace. When they work the video quality is the best I’ve found for birds. Yet, they are garbage with no good warranty/crappy support.
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73hsehce
(@73hsehce) reported
@ask_Arlo @ArloSmartHome I have already done that and it is absolutely no help. I am looking for a phone number to talk to a representative about my Arlo system that is not working.
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Christopher Hill
(@DueVolteVero) reported
@ArloSmartHome are your servers down? The library shows no videos and the app freezes when trying to enter the support section
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Aaarav Khatri
(@AaaravK) reported
@ArloSmartHome Can't reach support, can't talk to anyone about my order, terrible customer support. Dropping this company and going to RING! Do NOT buy from their Website.
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Nancy Gleason
(@ncgleason) reported
@ArloSmartHome I would like to, but 2 of my 4 cameras aren’t working correctly. Your tech ended the help chat without helping - I have the transcript. Your techs on email didn’t help either. Check your DMs for my message.
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Erik Foss
(@Erikhfoss) reported
@ArloSmartHome Yo Garbage company! Turn my cameras back on you extortionists ! Stop charging your customers hidden fees , your all criminals!
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Erik Foss
(@Erikhfoss) reported
@ArloSmartHome is a garbage company , they will sell you cameras and then almost immediately turn them off and extort money from you for meaningless reasons! DONT BUY THIS PRODUCT!
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Mark McEwen
(@s0naut) reported
@ArloSmartHome fix your app, my cameras keep going off on "Motion detected" when theres no motion and its unassigned from my settings anyways so I should only get "person/animal detected"
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phinlib
(@phinlib) reported
@ArloSmartHome Day 5 my Arlo Security system down, no phone support anymore only Chat, case opened last Thursday no response in promised 24-48 hours, today they opened another case referencing first case...support is a joke #arlo #arlosmarthome
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Nick Zukin
(@extramsg) reported
from
McMinnville, Oregon
@ArloSmartHome now only lets you contact support via their app. But there is a problem and I can't access my doorbell, library, or settings in the app so can't contact support. ****** service, ****** product.
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Varun
(@mxms533) reported
@ArloSmartHome you have been charging me $10 a month for over a year, even though I don't have any Arlo products/subscriptions. I am told that I'm not allowed to talk to an agent. Previous cases to resolve this have failed (42300315,41812070,42299335). Help.
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jo church 😷
(@thevjoiners) reported
Hey @ArloSmartHome. It’s nearly 5 weeks now and the only person from your company that’s ever responded is Kamil in tech support. Obviously he can’t help me coz I have no actual tech to support as it was never delivered. Please give me my money back!
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Droneski
(@droneski) reported
Anyone else experiencing this with #arlo cameras? Automatic update (no option to pause till when you are there) takes place and 80% of cameras go off line and stay offline till you can get there to get a ladder out to get to them and reset them. FFS I want refund @ArloSmartHome
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Aaron 🏳️🌈
(@Azza5069) reported
@ArloSmartHome why do your cameras cost so much when they have restricted software that could literally do so much more, your Apple HomeKit integration is shite and you give your well paying customers no option to arm their base station without your poor functioning app
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Briek
(@bweeek) reported
lmao @ArloSmartHome your service is trash
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(((Tweedledope)))
(@Tweedledope) reported
@ArloSmartHome Never buying an Arlo product again. Cheap plastic that breaks. They have no customer service number to call and their online help is just troubleshooting and redirects to buy parts I don't need. Never again. Terrible service and zero support.