Arlo status: device issues and outage reports
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Full Outage Map
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Problems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
- Device Failure (28%)
- Sign in (22%)
- Online Features (19%)
- App Crashing (18%)
- Errors (9%)
- Website Down (4%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Longmont
|
Online Features | 10 days ago |
 Sarreguemines
|
App Crashing | 11 days ago |
 Brisbane
|
Sign in | 12 days ago |
|
San Jose
|
Online Features | 12 days ago |
|
Westlake
|
Sign in | 12 days ago |
|
Denver
|
Sign in | 12 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Citizen Mane (@HoosierFordMan) reported@ArloSmartHome hey Arlo! Maybe you should stop telling people that it’s their internet that causes every single issue that arises with your cameras! I spent two hours chatting with your worthless support team on the app and that’s all they can offer when it’s so clearly hardware
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I am no one. (@mahasitavati) reported@ArloSmartHome @verge Customer service is the worst, not worth it. Do not buy from this company.
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Stan Querin (@BlackStangBC) reported@AndyBaryer @ArloSmartHome @Dlink need some more cameras...i have 4 swann 1080p with dvr for sale..i used the setup for 4 months till i got reno-victed and i took them down, old landlord wanted me to leave them because i put screw holes in fascia but i said NO been boxed for over a year not allowed in apt.
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kEVin in Dallas (@Kev_Bik) reported@WSJ @nicnguyen Stupid decisions=bad business. And hello, you expected to get away with this with social media!? Not. Glad I don’t own them. Never will now. @ArloSmartHome
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ناصر محمد الأمريكي (@nasiralamreeki) reported@curious_cruz @TheMagicBBall @ArloSmartHome Yeah trash decision on their part to do this and it’s going to hurt their brand and their stock $ARLO
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Luis Ortiz (@luisaggie) reported@ArloSmartHome hi any support on trying to get the redeemable code to work? Currently have an EOL camera system, and we wanted to get our annual subscription, but keep getting error message when trying to suscribe to the annual multi camera plan.
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Connie Moulaison (@conniemoulaiso) reported@ArloSmartHome @Pocketlint I have over 9 cameras. When I purchased them I did not need a monthly subscription to view my recordings. Since the update 4/24/26 my features are gone. Arlo Tech help can not fix it. Why did Arlo remove my features I’ve had for years?
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Sharee Nicole (@sdottnicole) reported@ArloSmartHome is there an issue with Trusting new devices for 2FA? My new iPhone and iPad both get error messages when I try to add as trusted devices. My old phone and iPad have been deleted.
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Butters Mom (@laurakwhiteside) reported@ArloSmartHome @Pocketlint Hey, arlo how can I get a hold of a life person... I have tried every route and cannot get anyone to help me on my arlo back online. And you offer a phone number, which just happens to be one number short of an actual phone number. Can you please give me a number ? I need help.
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John (@JohnBurke72) reported@ArloSmartHome I have called and used your community support. Your support folks said they've never heard another incident like mine but many people on your community forum have the same issue. Your product is low quality
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Dayne Turner (@DayneTurner1) reportedArlo EOLing devices that are 5 years old. Piss poor action by this company. Will be moving to someone else after this move. Tisk tisk. #arlo @ArloSmartHome
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Colin Wheeler (@colinpwheeler) reported@ArloSmartHome Your service is terrible. Cannot send a request without a serial number when the request has to do with your security policy. Your company can't get basic languages right. Sigh, amateur hour at the zoo. Not even counting how unstable your entire platform is.
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Ellen Foster (@ellennnfoster) reported@ArloSmartHome is there an outage on your doorbell server? I'm unable to access any smart features and am getting generic motion notifications, no previews, etc. (I have a subscription)
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C (@CGurciullo) reported@ArloSmartHome @Arlo - stop advertising new products while you are scamming your existing customer base. Your "end of life" scam is nothing but a money grab. We paid good money for a product that you are artificially shutting down (unless we pay you more money).
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Eddie Omar Garcia (@Eddiiee_G10) reported@RyanAma9 @ArloSmartHome I dont think my arlos are that old, but mine are definitely not working.. Maybe its just a bug right now? Mine were working fine earlier.. still even get notifications.
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Brendan Gill (@scribeteach) reported@ArloSmartHome Is there some sort of system-wide firmware update issue?
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Finchwizard (@Finchwizard) reported@ArloSmartHome Terrible company and products. People who used them from the start were beta testers and have now been thrown aside from End of Life products. Stay away and literally chose any other company. Its a disgrace.
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LakeShowFresh (@LakeSkol) reported@ArloSmartHome @C__Start It’s crazy. It works on iPad intermittently but on my iPhone completely offline. Simultaneously
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d@nielle (@daniellemrubio) reported@ArloSmartHome I cannot log in on app or browser or reset my password. I get an error each time and it tells me to contact support but then says I don’t have access to support. Can you help me so I can use the system I paid hundreds of dollars to install? This is insane.
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Jason Abbate (@JasonBrobbate) reported@ArloSmartHome technical support is trying to give me support based off the old Interface choices. Your own tech support line can’t even help me navigate this UI overhaul. What a failure
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Caleb J Robinson (@calebjrobinson3) reported@ArloSmartHome Yeah, your DMs are sending me generic links for tech support and subscription services. There was nothing addressing the issue of 7 day cloud storage being deactivated on my account.
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Ryan Holt (@RyanHoltNC) reportedThe @ArloSmartHome Doorbell Cameras are a piece of ****. Just absolutely terrible.
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TCOLLEGECUSE (@TCOLLEGECUSE) reported@ArloSmartHome @mbmcrae My frustration with your company and its poor customer service has reached a tweetable moment unfortunately. It is fine for a company to discontinue products. That is common, but to not arm your customer success associates with the proper information and
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Bonnie Showerman (@BonnieShowerman) reported@ArloSmartHome The absolute worst doorbell ever made! No support help, can even speak to a live person. Don’t wast your money!
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Evan Cook (@cook1122) reportedI spent $100 on an @ArloSmartHome wired doorbell. I would have rather lit it on fire, cause it may have given me more joy than dealing with their terrible products, apps, and excuse of customer service. I would NEVER purchase from them again.
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Christopher (@Chris_Y3MX) reportedJust learned that as of Jan 1, 2023 @ArloSmartHome is ******* all their customers and the equipment we have installed in going to end up in the trash.
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Hugo Cruz (@Hugeduar27) reported@ArloSmartHome My Arlo Essential Wireless Security Camera 3 Pack the battery don't work, i have 6 months with this cameras and the life battery is around 1 hour... i need help with this...
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Wowzr (@Wowzzr) reported@ArloSmartHome EOL email glad I switched to reolink years ago! **** #reolink
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Jason Abbate (@JasonBrobbate) reportedCurious why @ArloSmartHome ****** their user interface to tears? There was nothing wrong with it you **** heads
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Stud Sterling (@StudSterling) reported@ArloSmartHome As I shop for a different brand of camera thanks to your EOL announcement, I’ll be sure to tell as many people as I can along the way why you’re the last, and worst, choice. Maddening.