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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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App Crashing (37%)
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Device Failure (21%)
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Online Features (16%)
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Sign in (11%)
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Website Down (8%)
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Errors (8%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Washingtonville |
Online Features | |
| Wantagh |
Sign in | |
 Berlin |
Online Features | |
| Longmont |
App Crashing | |
 Sydney |
Online Features | |
| Clinton Township |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Mikayla Mason
(@MikaylaMason21) reported
I dont recommend the @ArloSmartHome for the long haul. My cameras won't connect now to the base station and I've tried every troubleshoot article I've been given. I'm not "entitled" to a live agent. So all of this money down the drain. stay away
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Stew
(@stewhang) reported
Normally don't do this, but my interaction with @ArloSmartHome customer service has been "challenging". Their awful service, is matched by their poor functioning Doorbell. Should have gone with @ring #DontBuyArlo
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musho
(@musHo) reported
@ArloSmartHome worst support ever
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Baboon Bill
(@BaboonBill) reported
I'm not sure why I am seeing all these ads for #arlo products when they do NOT work correctly. Instead of an ad campaign maybe a top notch coding team that can fix your mess of a non existing security system that does NOT work. @ArloSmartHome
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Truth
(@Guess720s) reported
@ArloSmartHome Very disappointed in the Arlo App and ultra 2 functionality. No recording in 4K live view. You have to scale down to 1080 which defeats the damn purpose of getting them in the first place. Also if you’re on an iPhone you can’t change the notification sounds/tone. Wth?
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Doug Rioux
(@DougRioux) reported
@ArloSmartHome customer service is the WORST! I’ve wasted hours trying to get my smart notification issues fixed. Broken promise after broken promises by your support people. Today I’m filling a complaint with the Better Business Bureau! Buyers Beware, don’t buy Arlo products!
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Do The Right Thing
(@NotAppropriate2) reported
@ArloSmartHome Arlo Go 2 is not ready for prime time. The battery drains super fast. The only charging option - magnetic charging cable - is super SLOW. And it looks as if you don't even sell replacement batteries yet?
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Austin
(@Fanboy08) reported
If @ArloSmartHome could develop a camera algorithm that tracked a subject from one view cam1 to cam2 and show the subject transition from one cam to the next cam if the cameras had overlap it would help them sell more cameras and increase the density of sold cams per house.
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l3oaussie
(@l3oaussie) reported
@cjviscito @ArloSmartHome Same here. Good hardware but bad software.
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Holly Fussell
(@ciaoholly) reported
@ArloSmartHome need tech support but your website/app don’t allow it without a subscription. Audio doesn’t work on my doorbell- delivery people cannot hear me. Sometimes I can hear them, sometimes not. Pls help.
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Evan Knupp
(@EvanKnupp) reported
If you've been considering home security cameras, I recommend avoiding @ArloSmartHome . Their camera systems are very expensive and their customer service is poor. @WyzeCam is a much better alternative. They don't rip you off and they actually care about their customers.
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Ryan J Ahearn
(@unravelinfinite) reported
@ArloSmartHome , your support is absolute ****. Are you seriously are asking me to pay you more money just to ask one of your engineers to get your terrible app to do what it's supposed to be able to do according to the promises on your product box?
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Eliks
(@Eliks) reported
@ArloSmartHome Your cameras are ****!
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Marianne Duarte
(@MarianneDuarte) reported
😠 @ArloSmartHome sucks. I've been communicating with @ArloSupportUS for two days now after I stopped receiving push notifications on my iPhone. I have followed all and every step suggested but the issue remains unresolved
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NFTzzle
(@NFTzzles) reported
@ArloSmartHome the Arlo nest is the worst product I have ever came across. Unreliable and absolutely garbage
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Kel Varnsen
(@kel_varn) reported
@ArloSmartHome I need to delete my Arlo account, but I am not a paid subscriber, so I can’t contact support. How are you going to fix this problem?
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American Consumer
(@operasingerBB) reported
@FTC @netflix @ArloSmartHome Both of these companies increased rates by 7.5%! WTF! THIS is causing inflation for no justifiable reason. Plus, we aren't notified about increases. WHY IS THIS ALLOWED?
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Eliks
(@Eliks) reported
@ArloSmartHome Fantastic quality, only when they work!!! But it is ok, just to drop connection, go offline any time without any reason. Stop charging, just because ... I DONT EVEN ******* KNOW WHY????
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Margee Krebs
(@margeekrebs) reported
@ArloSmartHome It’s now 1/18. I have been trying to get my malfunctioning doorbell replaced since 1/7. @wirecutter - Please rethink your recommendation! This is a nightmare!
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Jonathan
(@JonnyKromps) reported
Constant problems with our arlo camera system from day one. And they don’t offer support or troubleshooting after the first 90 days. I think that’s terrible for a $700 camera system. Not recommended @ArloSmartHome
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Baboon Bill
(@BaboonBill) reported
Shame on @ArloSmartHome For not taking care of your customer base and providing quality support and bug fixes for your equipment. 30 days of inactive motion detection being sent to smartthings. No fix, No updates and your support is horrendous.
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jacobdetering
(@jacobdetering) reported
@ArloSmartHome is your system down? Can't login via the app or browser. Getting an API error.
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Cashway
(@cashway34) reported
@ambergizzi @ArloSmartHome Yes that is precisely what I wanted and what I will be purchasing myself. @ArloSmartHome was a terrible decision by ryan and I will continue tweeting them to let them know.
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oojellah
(@stefanudziela) reported
@ArloSmartHome I need help with determining if the cameras I bought can work with my mobile hotspot (which gets 5G speeds). I don't/can't subscribe until I determine if this is possible. But your chatbot won't let me talk to someone. Community + Support pages are not helpful
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O-POSITIVE
(@RealArticulated) reported
@ArloSmartHome Pro 2 camera fail after 6 months/. No replacement battery orderable on your site. Looks like you are sunsetting to price gouge. Worst of all - Support is a useless BOT - no phone number. Arlo will go to recycling. People are not stupid.
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Becki
(@beckitxex) reported
@ArloSmartHome we bought an Arlo Pro System but lost the cord to charge the cameras with! How can we charge them? We can’t call you because we don’t have a subscription. Help!
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Andy J
(@AJ_GB) reported
@smartthings @ArloSmartHome The Arlo SmartThings integration seems to have broken, SmartThings stopped seeing motion from Arlo Cameras from midday on 24th Dec?
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Jo Garcia
(@JoGarci97938064) reported
@ArloSmartHome Message me! Reply so I can fix my problem.
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Margee Krebs
(@margeekrebs) reported
@ArloSmartHome Customer Service is terrible! Doorbell 1 month old, needs replacing. 5 calls, multiple photos uploaded. Was sent only part of what’s needed. @wirecutter might need to rethink this recommendation!
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Johighness
(@johan405822) reported
@ArloSmartHome aye **** your product “you don’t qualify for live customer support” what kind of ******* company has you pay for that.