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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Arlo Outage Chart 12/02/2023 09:45

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Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

  1. Device Failure (30%)

    Device Failure (30%)

  2. Online Features (21%)

    Online Features (21%)

  3. Sign in (21%)

    Sign in (21%)

  4. Errors (14%)

    Errors (14%)

  5. Website Down (9%)

    Website Down (9%)

  6. App Crashing (5%)

    App Crashing (5%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesScottsdale Online Features
United KingdomSlough Device Failure
GermanyLübeck Device Failure
United StatesLeesburg App Crashing
AustraliaMelbourne Website Down
ItalyTurin Online Features
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:


    @ArloSmartHome Why does your app often and randomly stop reporting that it has recorded videos? Seems to be an issue plaguing both iOS and android versions.

  • walkingknight walkingknight (@walkingknight) reported

    @ArloSmartHome Your garbage baby monitor has failed me once again. It simply refuses to connect to a new network.

  • paulopereira Paulo Pereira (@paulopereira) reported

    @ArloSmartHome Your system sucks so bad that nobody is gonna see anything. All they gonna see is a deduction in the credit card.

  • Raphaelauad Raphael Auad (@Raphaelauad) reported

    @ring You are no help. I will not give ring another try. I’ll take my loss with your terrible product and after researching, I’m happily going to @ArloSmartHome 🙏🙏

  • timhobbs Tim Hobbs (@timhobbs) reported

    @ArloSmartHome Really terrible subscription system. Insists I enter a County for my address, but the list is actually a list of (some) towns, not counties. "All major payment methods" accepted - actually only Visa and MasterCard. For no apparent reason my visa declines so I'm out

  • mbadger Mark Badger 🇺🇸 (@mbadger) reported

    After months, @googlenest still doesn’t have their act together with accounts that have migrated from Nest login to Google—months after being reported, you still cannot log into the AppleTV version of the app once you’ve migrated. Maybe it’s time to switch to @ArloSmartHome

  • gw_wyatthealth George Wyatt (@gw_wyatthealth) reported

    Spent 1 hour on chat with @ArloSmartHome and they tried to blame their hardware problem on the new modem when everything else works fine with the modem. #poorcustomerservice I do not recommend them. Try #Google or #Amazon first.

  • CCKath23 Kathleen Barrette, AS, BS (@CCKath23) reported

    @ArloSmartHome why is your customer service so difficult? We got something that doesn’t work and you make us troubleshoot it? Twice?? It’s defective. Replace it!! I think an IT manager should be believed if it’s broken!! Do better!! #badcustomerservice #arloaggravates

  • Nessietown Vanessa Martinez (@Nessietown) reported

    @pedroatamayo @ArloSmartHome Yes! I’ve been saying this. I have been working on the same issue since February

  • DrIrishBloom DrIrishBloom (@DrIrishBloom) reported

    @ArloSmartHome Me: Arlo, help! Arlo: it’s def your fault. Here’s some generic help. Me: okay did all that, still not working. It’s only been a year and half! Arlo: oh it’s been more than a year since bought? We’ll admit now it’s def our fault, but sucks for you. Want a coupon?

  • rafskin Rafael Kouyghadosh (@rafskin) reported

    @ArloSmartHome I keep trying to contact you guys and get nowhere. Please help

  • cweaver56 clinton (@cweaver56) reported

    @ArloSmartHome Literally world's WORST warranty service. Awaiting repair since 4/21/21! Received shipping notice 2 wks ago, but nothing has shipped per Fedex tracking! I demand a FULL refund of the system! #POS

  • josh_staffeld Josh Staffeld (@josh_staffeld) reported

    @ArloSmartHome Installed new batteries and now the camera can't be added. Followed the instructions on the app nearly 20 times and it cannot be located. Help!

  • 00012859dn Donald Newton (@00012859dn) reported from Scunthorpe, England

    @ArloSmartHome my arlo 3030 app is not working

  • dcwhatwhat Jamie Madden (digitalchild) (@dcwhatwhat) reported

    Wow @ArloSmartHome did you get a cardboard box to program your 2FA system? I have never in my life seen such a terrible experience. I’ve spent an hour trying to help my friend log in to his camera system. 1 star do not recommend.

  • NYvoyager Kelvin Peña (@NYvoyager) reported from Lake Worth, Florida

    @ArloSmartHome Arlo app randomly logs me out of my Arlo account. This is effectively a design flaw because maintenance men went in my apartment and no video was recorded when it should have because I’m using geofencing and I was not home! If this continues I want a refund

  • paulopereira Paulo Pereira (@paulopereira) reported

    @ArloSmartHome I really wished you had some humans testing the setup of your products. It sucks so bad. I can’t believe we are in 2021 and still making products like this.

  • Patchey04 Patchey04 (@Patchey04) reported

    @ArloSmartHome @amazon @ArloSmartHome love my Arlo cameras from over the years but the green screen issue on my brand new ultra 2’s needs to be fixed. When video records it’s just a green screen 40% of the time. Arlo support hasn’t reached out to me in days since I provided all the info. #badsupport

  • ScottVaske Scott Vaske (@ScottVaske) reported

    @ArloSmartHome You’ve made older cameras useless. They don’t record anymore, and no “tricks” helped! #garbage

  • jdsmithphx101 Veteran (@jdsmithphx101) reported

    @xlegendxero @ArloSmartHome Return it. More problems will come. They are terrible cameras.

  • andrew_f_martin andrew f martin (@andrew_f_martin) reported

    @ArloSmartHome I've been chasing a resolution on your Chime2 for MONTHS and can't get an answer. I just want an RMA/refund at this point. Support Case # 42459456. Can you help just get this done?

  • claireywalshe claire (@claireywalshe) reported

    @ArloSmartHome I just direct messaged you about our Baby Arlo which has been not working on & off since we purchased it in November. Please check. From a tired mother 😐

  • srbaker Steven R. Baker (@srbaker) reported

    @dgoodlad @ArloSmartHome Placement hasn’t been a problem. One camera never stops seeing motion where there’s none. Another never sees it when it’s there. The doorbell keeps just going to sleep. And the app is just complete garbage. It’s not easy to use, the interface is missing things, and it’s crashy.

  • cashh_al3X alex (@cashh_al3X) reported

    @ArloSmartHome hey i need some help!!!

  • sreenadhm Sreenadh (@sreenadhm) reported

    @mbmcrae @T3dotcom @ArloSmartHome Too bad the software for arlo is so buggy Hardware is fanatic but the software on arlos makes it a bad choice

  • srbaker Steven R. Baker (@srbaker) reported

    If you’re thinking about getting @ArloSmartHome video stuff, don’t. The hardware is unreliable. The software is complete garbage. I have never been so unhappy with a product. It’s worse than having nothing.

  • MsShelleyRoman Shelley Roman (@MsShelleyRoman) reported

    @ArloSmartHome urgh guys help. When I first installed my doorbell and people rung it it came only to my phone. Now unless I happen to hear the noise when they push it I don’t know there’s someone at my door as it no longer calls my phone. I haven’t changed any settings 🥺

  • jweiss89 J (@jweiss89) reported

    @ring I've had a Ring Doorbell for over a week now with a known issue that won't connect or function at all. Your tech support has consistently failed to send out the replacement unit they promised. Which of your competitors should I buy from? @googlenest @ArloSmartHome

  • aXeEspUptxVEEWw @5.0 (@aXeEspUptxVEEWw) reported

    @ArloSmartHome I'm so furious with you guys. My arlo pro 2 base station will no longer record videos from my new ultra 2 and pro 4 cameras. Once the 3 month trial was over no more recordings. 500 bucks down the drain.

  • DixieLadyBR549 Trump WON! (@DixieLadyBR549) reported

    @ArloSmartHome Arlo security cameras work great - ONE MAJOR PROBLEM with/Arlo package is inability to change the sound on notifications!! Great cameras, but at 2AM when we’re asleep & someone is on our property, we need a better ALERT sound. We need something loud enough to wake us up!