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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Sign in (41%)
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Online Features (23%)
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Device Failure (21%)
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Website Down (11%)
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Errors (3%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Pinneberg |
Sign in | |
 Leigh |
Sign in | |
| Aachen |
Sign in | |
| Willich |
Sign in | |
| Rieschweiler-Mühlbach |
Sign in | |
 Longmont |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Robb Cullen
(@robbcullen) reported
Wasted the entire morning trying to pair my 4 @ArloSmartHome essential cams with my network - yes a 2.4g network - and NOTHING WILL PAIR! No help on their site - no chat - immediate return - awful!
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Eddie Crider
(@29happy29) reported
from
Hagerstown, Maryland
@ArloSmartHome Been trying for weeks to get in touch with you about a spotlight problem with my camera to no avail...will not recommend your service to anyone if this is the way you handle customer service!!!!
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John Gearheart
(@JohnGearheart5) reported
@ArloSmartHome It's great for watching bugs and birds but it's not a very good security system. It does work some of the time. They have the worst customer support ever.
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Derek Zhou
(@derekczhou) reported
@ArloSmartHome We have an issue with our order, but neither your chat nor phone line is connecting us with a live person. Can we get some help please?
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sh’darrlin
(@darrlin) reported
@ArloSmartHome SUPPORT, plz contact me: MONTHS of paid subscription to record cam vids, but not record’g. My acct doesn’t show I have a subscr, but am still being charged. It worked for a while. Last supprt email was 1/26/22. Not fixed yet. Would appreciate refund & fix subscr.
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Jenn
(@hate_nj) reported
@ArloSmartHome My Mother in law is trying to have a safe environment but ur product isn’t working and she on line help is hard for a 77 year old woman so…. how are u going to assist? Do not recommend a product that has no number to call for support in the US!!!
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cv•🍄
(@alimacvt) reported
Worst costumer service goes to: @ArloSmartHome 👎🏽
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VulcanLogic
(@VulcanLogic2) reported
@Patrici54187851 This is not true, the customer service at @ArloSmartHome is not professional. My experience with them so far has been very poor. I am ready to take all of the products back and try a different company.
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McelroyBlaireRN
(@RnBlaire) reported
Pretty sure I'm done with @ArloSmartHome . Every time I have an issue they avoid responding or delay until the item is no longer under warranty. Time to look for a company who cares
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whatiicanink
(@kinging100) reported
@ArloSmartHome your cameras are trash! The work one week….then second week you gotta reset the home base station!
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Henry
(@Henry95389547) reported
@joeytaylorvt @ArloSmartHome They just after profit, they in no hurry to help you out. My camera stopped working and out of 220 or so dollars
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VulcanLogic
(@VulcanLogic2) reported
@GuySie This says $3 a month, the guy at @ArloSmartHome I spoke to was pushing packages for hundreds of $. When I asked about monthly, he only offered $15/month with $160 down. That didn’t seem right!… and still haven’t helped me set up my cameras. About to return them to @BestBuy
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PPH
(@Boston_Shanks) reported
@ArloSmartHome purchased 4 Pro 4 cameras. 1/2 are offline constantly. The useless suggestions don’t work. Return on the way.
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Lavion
(@Lavion) reported
@ArloSmartHome Worst Customer Service Ever! Arlo is a company that takes your money and doesn't care about its customers. Customer Service is outsourced to India, where agents read from scripts and speaks broken English.
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roy squillario
(@royj11) reported
@ArloSmartHome @treasuretruck Why don’t you have a telephone number people can call you on. I have a billing issue and there is no way to resolve it - your app dies not provide the support it should if you have no phone numbers that work. Perhaps your going out of business?
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VulcanLogic
(@VulcanLogic2) reported
@rightytoo @ArloSmartHome This has been my experience as well. Have had the cameras for 5 days now and still can’t get them to turn on. The app doesn’t work, and the customer service line is the worst I’ve experienced with any company. Thinking about trying Ring.
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TheTopherToph
(@TheTopherToph1) reported
Hey @NETGEAR can you do me a favor, and the rest of the world a favor, and just remove the broken *** geofencing feature from your useless stupid broken *** @ArloSmartHome app? Stupid useless ******* thing just sets it to arm no matter where ******** I am. Your developers suck
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IIBARKERII
(@IIBARKERII) reported
@ArloSmartHome How can I actually get some help from your garbage support? I am a paying customer and all I want to do is throw all my cameras away because of how terrible your service is! You guys are the worst company! #Arlo #ArloSmartHome #ArloSecurity
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Greg Lynn
(@greglynn) reported
@ArloSmartHome website is down and app unable to connect!
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SLY VILLELA
(@SFCSly) reported
@ArloSmartHome You either fix or replace base station or cancel my subscription.
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Daniel Crook
(@EMsafe) reported
@thomasj Build this into an app for @ArloSmartHome please!!!! Ridiculous speeds down our (30mph) road. Sounds like a racetrack most days.
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JFB
(@JFB_Dupasta) reported
@247_arlo @ArloSmartHome @ArloStuff are even capable of comprehending and yet I’m still being given the run around as if I’m some kind of moron. I have done so much troubleshooting and pinpointed the issue to a faulty base station 2/3
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VulcanLogic
(@VulcanLogic2) reported
@ArloSmartHome just bought Ultra 2 and the doorbell cam. Only setup instructions were to download the app and follow instructions. App just giving error messages. Customer service hung up on me 5 times. Worst customer service! Returning all to @BestBuy. #arlo #scuritycameras
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Sabina ♛
(@sabinaxo) reported
I swear the worst customer service goes to @ArloSmartHome hands down.. this is my mistake for choosing them over @ring
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Marga Wilson
(@WilsonMarga) reported
@pokhrel_bishrut @ArloSmartHome I have the same issue. It was working during the free trail. Now i am paying for the subscription, it won't connect. My Wi-Fi is on 2.4 ghz, but Arlo keeps blaming my internet
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Anirudha Joshi (AJ)
(@AJoshiReal) reported
Dear @ArloSmartHome, use of delicate microUSB for charging your cameras is a bad design. Already, two of the cameras I installed are having charging troubles within 18 months.
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Chris Boyle
(@c_boyle) reported
@ArloSmartHome Hi, I'm trying to create an account and the verification email never arrives (not in spam, tried multiple accounts). Chrome dev tools show the response "Salesforce API sfsendemail is not working please check". Could you look into that?
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Todd Punter
(@footy_value_) reported
@ArloSmartHome since 26/5 I’ve been getting notifications of events but no video in my library. Not overjoyed with this obvs. Can you help?
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DelphiSwimsLate
(@delphiswimslate) reported
@ArloSmartHome I’m having issues logging into the app. The journey does not work with saved passwords on iOS. Please follow me so I can send you a video of the problem.
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JJ
(@theJJBANJO) reported
@ArloSmartHome Don't buy this stuff. I have front and rear flood light cameras installed. Was fine until I took them down for a recharge and front camera doesn't work anymore. When checking for an update it says 'may take several minutes' I switched it off after 3hours!