Arlo status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

• Device Failure (31%)
• Sign in (25%)
• App Crashing (22%)
• Online Features (13%)
• Errors (9%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

City	Problem Type	Report Time
Boussières	Errors	27 days ago
Township of Evan	Sign in	1 month ago
Perth	Online Features	1 month ago
Olney	App Crashing	1 month ago
Longmont	App Crashing	1 month ago
Longmont	Online Features	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cyndi (@theredwings26jk) reported 1 minute ago

  @ArloSmartHome Resolved the problem everything is back on and working.

• 
  Gaaiz (@gaaiz) reported 2 minutes ago

  @ArloSmartHome It was clearly a big mistake advising your products to my friends and family, which I now have to explain this terrible EOL decision. Off course will tell them not to use Arlo products ever again after his little stunt.

• 
  DM (@Dean1Michael) reported 4 minutes ago

  @ArloSmartHome Half the time this piece of **** won’t even charge, you sit there like an ******* charging it for an hour and nothing happens, it’s till at 20%! I hate arlo anymore

• 
  Ryan Holt (@RyanHoltNC) reported 5 minutes ago

  The @ArloSmartHome Doorbell Cameras are a piece of ****. Just absolutely terrible.

• 
  Finchwizard (@Finchwizard) reported 5 minutes ago

  @ArloSmartHome Terrible company and products. People who used them from the start were beta testers and have now been thrown aside from End of Life products. Stay away and literally chose any other company. Its a disgrace.

• 
  DaZi (@daziphoto) reported 8 minutes ago

  @Its_Jamin @ArloSmartHome I’m trying to but it gives me a warning that I’ll lose that feature. I shouldn’t lose it. They’re aware of the conflict and are working on a fix.

• 
  Merryfield Homes (@MerryfieldHomes) reported 8 minutes ago

  @ArloSmartHome can someone please reach out to me. Your chat support is not resolving my issue

• 
  justin (@BadRammaJamma) reported 11 minutes ago

  @ArloSmartHome @ArloSmartHome why am I not allowed to talk to a live agent even though I bought your equipment and it’s not working??? I have to pay you again for a subscription before someone will talk to me, if anybody is considering Arlo, don’t buy it!

• 
  LizRoddy222 (@Roddy222) reported 13 minutes ago

  @C__Start @ArloSmartHome @ArloEU Confirming that VMB4000 is down.

• 
  🅷🅴🅰🆅🅴🅽 🆂🅴🅽🆃 * 🅰🆁🅼🆈 🆅🅴🆃 (@HeavenS98386596) reported 16 minutes ago

  @mbmcrae Fix your current problems! Where is the complete user manual for the Arlo Ultra 2 XL? Is this customer service? I think I bought an @ArloSmartHome boat anchor!

• 
  AJG (@AntJGumm) reported 18 minutes ago

  @ArloSmartHome Guys your support is unbelievably BAD .... first time I've had to use it and it's absolutely archaic in the way it operates. No access to your support cases and the WORST chatbot assistant I've come across in a very long time. Honestly will have a direct influence on any future purchase or comment from me.

• 
  Colin (@wHENigEToFF) reported 20 minutes ago

  So sick of @ArloSmartHome cams. Constant issues. I was sold on the features, but 2 out of 4 appear offline constantly; I'm lucky if a battery lasts 2 weeks on the optimized setting NOT the 3 or 6 months Arlo claims; my Apple TV sees them fine, but MY.Arlo sees them rebooting. FML

• 
  Arun 🇮🇳🇺🇸 (@arunt2016) reported 23 minutes ago

  @ArloSmartHome #arlo is not compatible with iPhone 14. No way to get help from support.

• 
  chuck gasaway (@ChuckGasaway) reported 24 minutes ago

  @OffBalanze @ArloSmartHome Agreed. With essential functions shutting down, our VMC4030 cameras will be basically useless. I can live without firmware updates for awhile... but... Arlo won't be a part of any decision matrix when looking for replacements.

• 
  Jason Abbate (@JasonBrobbate) reported 26 minutes ago

  @ArloSmartHome I don’t need a link to help me. Your tech support couldn’t even add a device to my account. Your own team can’t even work your stupid interface. Go play in traffic

• 
  Matt (@MWillner2) reported 27 minutes ago

  Rug-pull by @ArloSmartHome. Purchased two Arlo Baby’s when they were advertising free cloud storage and now they took it away. This is poor business practice. Also there’s no way to get any service support online unless you pay money for a plan. Do better!

• 
  mauriciobond (@mauriciobond23) reported 28 minutes ago

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  Bat Attitude (@AttitudeBat) reported 38 minutes ago

  @ArloSmartHome ARLO…. This is Your ELO! Bad, business decision. No one forced to upgrade will stay with your system. Shame on you… wouldn’t stay if it was free now. Snakes!

• 
  I am no one. (@mahasitavati) reported 38 minutes ago

  @ArloSmartHome @TechHive Customer service is the worst, not worth it. Do not buy from this company.

• 
  Jacob Hernandez (@JJHulk85) reported 38 minutes ago

  @ArloSmartHome Why is it so hard to get assistance on my camera, when I do get someone they hang up on me and are talking to someone else while talking to me. Still haven't resolved my camera issue

• 
  Shaydie Blue (@Shaydieblue) reported 42 minutes ago

  And while I am at it @amazon did NOT care when I tried to explain to them that they were promoting and selling defective trash from @ArloSmartHome less than 90 days and the cameras do not work properly under a covered porch.

• 
  Mike Woslager (@MikeWoslager) reported 42 minutes ago

  @ArloSmartHome I bet you don’t even have the proper manual for these cameras. Arlo trash!

• 
  TeeVeeTee (@TeeVeeTee1776) reported 44 minutes ago

  @ArloSmartHome Any idea of a time fix? We’ve had bears come by when I’m out. Not cool. I bought cameras for a reason.😬 If not fixed , we’re going to have to move to a different service/camera. It’s been WAY too long safety wise. How about you go back to a prior release for us?

• 
  Gerard Krupa (@uxian) reported 46 minutes ago

  Apparently @ArloSmartHome are raising their prices so they can replace their buggy app with a new shiny buggy app instead of fixing the bugs.

• 
  🏎 (@wrinkled_lemon) reported 50 minutes ago

  @ArloSmartHome I will never trust your products again. If you can do this to earlier models, what's stopping you from EOL-ing current models a couple of years down the road? Why would I *upgrade* to new models when you can just pull the infrastructural support for it later?

• 
  Eddie Omar Garcia (@Eddiiee_G10) reported 50 minutes ago

  @RyanAma9 @ArloSmartHome I dont think my arlos are that old, but mine are definitely not working.. Maybe its just a bug right now? Mine were working fine earlier.. still even get notifications.

• 
  Alex (@alex__0113) reported 52 minutes ago

  @ArloSmartHome Where do I start… •Your 6month battery claim appears to be more like 1 week •you have more or less double your CVR prices • Why can CVR not be locally stored • I can’t view my cameras live on a laptop • poor customer service Poor company. Would never choose again

• 
  Connie Moulaison (@conniemoulaiso) reported 52 minutes ago

  @ArloSmartHome @Pocketlint I have over 9 cameras. When I purchased them I did not need a monthly subscription to view my recordings. Since the update 4/24/26 my features are gone. Arlo Tech help can not fix it. Why did Arlo remove my features I’ve had for years?

• 
  BeljicaPeak (@BeljicaPeak) reported 53 minutes ago

  @ArloSmartHome Betcha the arbitrary EOL feature removal = class action. No plans to ever spend time and money on Arlo in the future. Arlo couldn’t even make its touted geofencing function reliably and regularly service was down. Now we are rewarded with EOL. Not me.

• 
  Jack Johnson (@JackJoh58480894) reported 60 minutes ago

  @ArloSmartHome Your system is terrible. Your cameras will not stay connected. When you try to reconnect it takes multiple, multiple attempts, if they even ever do connect. Can’t get help from a live person. Customer service is almost non existent.