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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Sign in (41%)
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Online Features (23%)
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Device Failure (14%)
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Website Down (11%)
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App Crashing (6%)
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Errors (5%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laplace |
App Crashing | |
| Smithfield |
Sign in | |
 Offenbach |
Sign in | |
 Vienne |
Website Down | |
| Gif-sur-Yvette |
App Crashing | |
| Phoenixville |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Amar Reddy
(@Buzzbeater) reported
@ArloSmartHome Arlo support sucks badly. I forgot my password and they don't send me an email link to reset. I am a subscriber to their plan, but the online chat robot keeps asking me to subscribe to chat with a live agent. Can somebody from Arlo help me with resetting my password?
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Pär-Jörgen Pärson
(@pjparson) reported
Hey @ArloSmartHome - your support is closed on weekends - that is really crazy for a security company. My system is down and i have nowhere to turn until Monday. Not ok!
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73hsehce
(@73hsehce) reported
@ask_Arlo @ArloSmartHome I have already done that and it is absolutely no help. I am looking for a phone number to talk to a representative about my Arlo system that is not working.
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Catherine 🌻
(@xcatherineex) reported
@ArloSmartHome Arlo has the WORST customer service I have ever received. I have been in communication with them for 2 months and have yet to get the problem solved. I never talk with the same person and have to re-explain….
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Chris von Krogh
(@cjvk) reported
@ArloSmartHome Our experience is when the internet goes out, the battery drains very quickly. Is this a known issue, and is there any way of mitigating?
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JF
(@ajkwestcoast) reported
@ArloSmartHome my new camera is not working. Support sent out the wrong replacement. Now they are not fixing the issue. Help!
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phinlib
(@phinlib) reported
@ArloSmartHome Day 5 my Arlo Security system down, no phone support anymore only Chat, case opened last Thursday no response in promised 24-48 hours, today they opened another case referencing first case...support is a joke #arlo #arlosmarthome
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Amar Reddy
(@Buzzbeater) reported
@ArloSmartHome Arlo support sucks badly. I forgot my password and they don't send me email link to reset. I am a subscriber to their plan, but the online chat robot keeps asking me to subscribe to chat with a live agent. Can somebody from Arlo help me with resetting my password?
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Steven B \m/ \m/
(@frizzlefry2) reported
@ArloSmartHome Support was not helpful. Trying to blame a battery issue when the batteries have run only three days. Awful, just awful
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jo church 😷
(@thevjoiners) reported
Hey @ArloSmartHome. It’s nearly 5 weeks now and the only person from your company that’s ever responded is Kamil in tech support. Obviously he can’t help me coz I have no actual tech to support as it was never delivered. Please give me my money back!
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Catherine 🌻
(@xcatherineex) reported
@ArloSmartHome the issue each time. They are claiming the cameras no longer work do to my wi-fi. The cameras were connected to the SANE WiFi for TEN MONTHS before this issue occurred. There were no changes made to our network.
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Corndogger16
(@corndogger16) reported
@ArloSmartHome your product is trash. Your costumer service is the worst I’ve ever dealt with. How you’re still in business is baffling! After an hour of absolute frustration, you still didnt help. If this company bankrupts, it will all fall on this **** infrastructure. Get bendt
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vivi
(@vivianjens) reported
@ArloSmartHome put in fresh recharged batteries…I’ll let you know when they go offline. Won’t be long..🥴
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Badger Eye
(@BadgerEye) reported
@ArloSmartHome How do I get help from you guys? I can't find a way to contact customer support. My arlo quit on me.
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Briek
(@bweeek) reported
lmao @ArloSmartHome your service is trash
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Hummelmose
(@hummelmose) reported
I just want to congratulate @ArloSmartHome for having the worst customer service in the world. That's really something. #badservice
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Varun
(@mxms533) reported
@ArloSmartHome you have been charging me $10 a month for over a year, even though I don't have any Arlo products/subscriptions. I am told that I'm not allowed to talk to an agent. Previous cases to resolve this have failed (42300315,41812070,42299335). Help.
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Chris Higham
(@rl_chris_higham) reported
@WHG17 @ArloSmartHome @omlet here - gerbils never even made an attempt... our black ninja hamster has trouble written all over him
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Shiba Inu Token
(@ShibaInuCoin13) reported
@ArloSmartHome Why is your product and customer service so garbage? We pay far too much for a crappy experience. EVERYONE that uses your products have the same complaints. Super long delay for motion alerts, if you even get the alert. LONG delay for live stream.
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Mark McEwen
(@s0naut) reported
@ArloSmartHome fix your app, my cameras keep going off on "Motion detected" when theres no motion and its unassigned from my settings anyways so I should only get "person/animal detected"
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Omlet UK
(@omlet) reported
@rl_chris_higham @WHG17 @ArloSmartHome Oh wow, I have not heard of this happening before, what a naughty little hamster. Please do let us know if there is anything we can help with. Omlet Team
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Shiba Inu Token
(@ShibaInuCoin13) reported
@ArloSmartHome 8 weeks later still no fix, still no call back from customer service. You should just offer us all refunds if you know your product will never work as advertised. SO pissed I spent so much on this system. I was a stock holder, but this made me bail.
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My Garden has Gone to the Birds
(@gardensimple) reported
@try_thinking0 @ArloSmartHome Tried every fix they offer. They refused to replace. When they work the video quality is the best I’ve found for birds. Yet, they are garbage with no good warranty/crappy support.
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Line 🤍🖤
(@MiHawkeye) reported
from
Northview, Michigan
@ArloSmartHome I’ve had Arlo for years.. have upgraded models twice. Recordings just randomly stopped working yesterday.. Internet connection great, all armed, all three cameras don’t work… and say online. I can only talk to a virtual bot? Terrible customer service.
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Eric Garcia
(@EG206) reported
@ArloSmartHome broken doorbell camera after 6 months and need help. Chat option is BRUTAL and phone number disconnects. Need to talk to someone - HELP!
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Steven B \m/ \m/
(@frizzlefry2) reported
@ArloSmartHome hey Arlo. I bought 3 cameras for home security before we traveled. They lasted two days before all 3 went offline and now it seems I have no way to remotely get them back online. Awful
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Michael Carbon
(@carbonowski) reported
@ArloSmartHome hi there for some reason recently my wife and I can no longer be logged in at the same time. Can you help please?
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Eric Garcia
(@EG206) reported
@ArloSmartHome and now multiple support chats have randomly ended our discussion. This is garbage service.
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Ben Walter
(@BenjaminGWalter) reported
@ArloSmartHome Just an terrible install experience. I’m having issues and cannot contact support. #fail
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Catherine 🌻
(@xcatherineex) reported
@ArloSmartHome all arlo can tell me is try troubleshooting the cameras. Which I have 10 times… 0/10 would recommend them solely on their customer service. Worst experience. Don’t expect to get your problem fixed.