Arlo

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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Arlo Outage Chart 11/25/2025 14:00

At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

  1. Online Features (36%)

    Online Features (36%)

  2. Device Failure (30%)

    Device Failure (30%)

  3. Sign in (18%)

    Sign in (18%)

  4. Website Down (9%)

    Website Down (9%)

  5. Errors (5%)

    Errors (5%)

  6. App Crashing (2%)

    App Crashing (2%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesPanama City Beach Sign in
United StatesWilloughby Online Features
United StatesNewland Device Failure
United StatesElk Grove Sign in
SwitzerlandSeedorf Sign in
FrancePerpignan Errors
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • stasiakay stasiakay (@stasiakay) reported

    @ArloSmartHome I received a wired video doorbell for Christmas. Since I installed it have not been able to get smart alerts. I have been trying to get help from support. Nothing. No answers. No help. Nothing. Terrible.

  • jocnav Jocelyn (@jocnav) reported

    @ArloSmartHome I am a loyal new customer and I need to complete a return. The terms are 30 days and I am out 7 days and you won't allow the return. This is poor customer service.

  • nzadikt Greg Harris (@nzadikt) reported

    Wtf @ArloSmartHome. Why the hell are there ads in the arlo smart camera app now? After buying the cameras, and paying a subscription every month, this needs to go. Not cool at all.

  • sonbaetaekwondo 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Yorkshire:🇺🇸🇨🇱 (@sonbaetaekwondo) reported

    @ArloSmartHome @HomeDepot Strange you delete tweets about your poor customer service #poorcustomerservice

  • QuintusPre QuintusPre (@QuintusPre) reported

    @ArloSmartHome Reboot of the Arlo hub solved the problem. Cameras back in #HomeKit. Any timetable on when the doorbell will get the firmware update to be exposed to #HomeKit ?

  • jangledbells Dan Ham (@jangledbells) reported

    @ArloSmartHome your baby cam is the most expensive, buggy, broken, piece of crap I’ve used. I’d only buy another one to give to someone I wanted to suffer enormously.

  • sonbaetaekwondo 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Yorkshire:🇺🇸🇨🇱 (@sonbaetaekwondo) reported

    @JainAkhil @ArloSmartHome @HomeDepot Don't bother the costumer service is terrible .

  • 10PassionRed Reeno 911 (@10PassionRed) reported

    @smartthings @ArloSmartHome When will my hub stay online for an entire 24 hour period without issue? And no, it's not my internet.

  • raulguereque Raúl Güereque (@raulguereque) reported

    @ArloSmartHome, update your app please; it's buggin' again. 16x9 view is not working properly. Thanks! #CustomerExperience #customerservice @ask_Arlo

  • BrewerETC Nan Brewer (@BrewerETC) reported

    @ArloSmartHome Experiencing software issues. 4 different smart hubs 3 are shown offline - 2 CONFIRMED connected w/correct indicator lights. Receive notifications now and then. Cannot access or view videos. Need a fix!

  • TheByronCraig Byron Craig (@TheByronCraig) reported

    I don’t wanna say this but I gotta say it @ArloSmartHome might be the worst system. I’ve had to charge my outdoor camera every 10 days since I bought it. No matter the setting. I think I might be making a full switch to @EufyOfficial unless someone can help me. @ArloSmartHome

  • SuJeffrey Jeffrey Su (@SuJeffrey) reported

    @ArloSmartHome your Arlo pro base stations stop working after two years??? Support says they can’t do anything else to help...

  • Penfanackapan PenAkimbo 🏳️‍🌈 (@Penfanackapan) reported

    .@ArloSmartHome Hi, You guys have got BIG problems. Arlo Library instead of having 7 days now only showing 2. All clips being deleted instead of the 7 days. No one to answer the Australian customer service line. People can't create new posts in the community. Please FIX this. TY

  • tiggyboos Tiggy Boo (@tiggyboos) reported

    @ArloSmartHome @mbmcrae @CES Great another shoddy product that tech help won't be able to sort like last 3 sets of cameras that record when they feel like it!

  • enhall1985 NateTheGreat (@enhall1985) reported

    @ArloSmartHome @CES All 20 of my Arlo’s work just fine, now those outdoor floodlights are a whole new bag of garbage.

  • davidbadash David Badash (@davidbadash) reported

    @ArloSmartHome Why won't my cameras charge? Why do they quickly lose battery life? Why does it take your support team 2 weeks to call me back? Your products are ridiculously expensive, these are known issues I've seen on your own website, and you can't fix it? What am I to do?

  • sheltonjb Shelt (@sheltonjb) reported

    Your app and product are absolutely **** @ArloSmartHome can you rename to ArloDumbHome because it never works!! My base station has disappeared off my phone and now it wont even find it. What crap. #arlo

  • 1dipster Dip (@1dipster) reported

    @ArloSmartHome @gwaracha @ArloSmartHome my camera went dead after FW update and you are not even willing to fix my camera. is that new business strategy to sell new products? My camera is only 18 months old. I will pay to fix my camera. How can you help me? #arloprosucks

  • jocnav Jocelyn (@jocnav) reported

    @ArloSmartHome Will someone respond to my request for a basic return and refund. This is really poor customer service.

  • Rob11Kev Kevin Robles (@Rob11Kev) reported

    @ArloSmartHome This has been the worst customer service experience ever, also my first time using Arlo and I am extremely disappointed, they should be out of business.

  • therealjustdeb Deb (@therealjustdeb) reported

    At some point after 2:42am Eastern our cameras are no longer recording motion. Reboot of base station didn’t change anything. No other settings have been changed. Help! @arlosmarthome @toinecl

  • philtcv22 Phil (@philtcv22) reported

    @ArloSmartHome app says I’m offline . But hub light is green. This has been like this for some time. Please help.

  • robbiekrnz Robbie (@robbiekrnz) reported

    @sonbaetaekwondo @ArloSmartHome Oh, your having this problem too? Good to know

  • sonbaetaekwondo 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Yorkshire:🇺🇸🇨🇱 (@sonbaetaekwondo) reported

    @ArloSmartHome Well you can if the doorbell actually works and the batteries don't drain in a day . Then you refuse to look into the problem #poorcustomerservice

  • xpereta xpereta 🏡 (@xpereta) reported

    @mluisbrown @ArloSmartHome I regret purchasing @ArloSmartHome , automated software updates have left mine offline waiting for me to push a button on the device (when I was 800km away). Or lose synch for no reason. I'm sure my cameras will be very expensive paperweights soon.

  • HSM41797107 HSM (@HSM41797107) reported

    @ArloSmartHome are you ever going to fix the issue with connectivity on the Arlo Baby cam? It simply doesn't work

  • sonbaetaekwondo 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 Yorkshire:🇺🇸🇨🇱 (@sonbaetaekwondo) reported

    @rayrobnate @ArloSmartHome @HomeDepot They delete tweets if you have a problem

  • verano_frio WeBuiltThisJointForFREE (@verano_frio) reported

    I’m really about to drop kick this @ArloSmartHome pro 4 down the street because this garbage *** QR code setup does not work.

  • shinymachine Brandon (@shinymachine) reported

    Be aware that @ArloSmartHome has terrible support. You will be dragged along. You will be asked to do things like "turn your phone on and off for 2 minutes".

  • grillorafael Rafael (@grillorafael) reported

    My @ArloSmartHome baby camera is one of the worst baby products I have. This thing fails literally half the time I need to use it.