Arlo status: device issues and outage reports
No problems detected
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Full Outage Map
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Problems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
- Device Failure (29%)
- Sign in (24%)
- App Crashing (21%)
- Online Features (15%)
- Errors (12%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Boussières
|
Errors | 11 days ago |
 Township of Evan
|
Sign in | 16 days ago |
 Perth
|
Online Features | 23 days ago |
 Olney
|
App Crashing | 24 days ago |
|
Longmont
|
App Crashing | 29 days ago |
|
Longmont
|
Online Features | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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LXP (https://spacekaren.sucks/learningxp) (@learningxp) reported@ArloSmartHome Trying to upgrade my EOL cameras. Credit card got charged the full amount twice. The CS chats were filled with canned answers and completely unhelpful. No idea if my order is good or not. It's been a while since I've had customer service this bad.
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Denise (@DeniseGratia) reported@ArloSmartHome I'm waiting for my turn in the chat room and I've been waiting for over an hour and 4 people have gone thru the queue. Your service is especially terrible. The only thing you're really good at is billing.
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Finchwizard (@Finchwizard) reported@ArloSmartHome Terrible company and products. People who used them from the start were beta testers and have now been thrown aside from End of Life products. Stay away and literally chose any other company. Its a disgrace.
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🅷🅴🅰🆅🅴🅽 🆂🅴🅽🆃 * 🅰🆁🅼🆈 🆅🅴🆃 (@HeavenS98386596) reported@mbmcrae Fix your current problems! Where is the complete user manual for the Arlo Ultra 2 XL? Is this customer service? I think I bought an @ArloSmartHome boat anchor!
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Nickalas W. Venables (@TheRealNWV) reportedIn case you're wondering, yes @ArloSmartHome security cameras are currently down. The entire ******* network. So I'm not saying anyone *should* rob anyone, but it certainly would be a good time if you were the kind of person who'd do such a thing.
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nooriiiii🇮🇶 (@nunu_nooor) reportedIf you want the absolute worst security camera buy an Arlo @ArloSmartHome
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Mircea Piturca (@mirceadesign) reported@ArloSmartHome has probably the worst customer support ever. I have contacted them several weeks ago and I still did not received any response. Amazing how these companies treat customers nowadays
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mauriciobond (@mauriciobond23) reported@ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”
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Eddie Omar Garcia (@Eddiiee_G10) reported@RyanAma9 @ArloSmartHome I dont think my arlos are that old, but mine are definitely not working.. Maybe its just a bug right now? Mine were working fine earlier.. still even get notifications.
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FjR (@fjr2320gmailco1) reported@ArloSmartHome I used to like Arlo, I've spent a considerable amount on their products. NOW they refuse to answer my emails regarding a fault in my £179. Door Bell. It mysteriously stopped working, they gave me a few things to try and resolve this issue, none of them worked.
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Merryfield Homes (@MerryfieldHomes) reported@ArloSmartHome can someone please reach out to me. Your chat support is not resolving my issue
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Alex Mereness (@MerenessAlex) reported@ArloSmartHome I’ve spent well over $700 into this system, based on promises and claims made by you. It’s disappointing that you now choose to go back on said promises, I understand not supporting old hardware, but effectively bricking/paywalling the system unless more money is spent is trash.
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F3L!C!A (@FreakyFelicia) reported from New Westminster, British Columbia@ArloSmartHome customer service is trash
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John Bailey (@Isucceed) reported@ArloSmartHome Too bad to hear about your #EndOfLife. It's always sad to see a company going out of business. Good luck with your next endeavors.
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C (@CGurciullo) reported@ArloSmartHome @Arlo - stop advertising new products while you are scamming your existing customer base. Your "end of life" scam is nothing but a money grab. We paid good money for a product that you are artificially shutting down (unless we pay you more money).
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Keith Meyer 🍎🌰 (@koyote19) reportedHi @ArloSmartHome - fix your network. Don't tell me to DM with my problem. All of us are having issues. A company with good customer service would update their customers on any issues.
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Steve Musselman (@SteveJMusselman) reported@ArloSmartHome your customer service is absolutely the worse!! You have no phone number to contact for support, nothing but automotive questions. I wish I had never bought your cameras!! Can’t get any help from any. Straight trash!!
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kEVin in Dallas (@Kev_Bik) reported@WSJ @nicnguyen Stupid decisions=bad business. And hello, you expected to get away with this with social media!? Not. Glad I don’t own them. Never will now. @ArloSmartHome
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RossCreations (@CreationsRoss) reportedDude this video surveillance company really doesn’t have a way to download 24/7 video snippets. That’s like a plumber not working on toilets @ArloSmartHome figure this out or I gotta find another company. Sucks cause I’ve really liked u so far
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Donna Rosser (@barefootphoto) reported@ArloSmartHome your customer service and secure plan are a joke. No help.
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716 Fan From 908 (@716_Fan_Frm_908) reported@ArloSmartHome fix your servers. What good is a “security” system that is down for hours.
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Brian (@safcbee) reported@ArloSmartHome Hey! Can anyone reach out and help determine why the batteries in my Arlo Ultra 2 cameras are shockingly bad? The last a matter of days rather than months as advertised..
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Arun 🇮🇳🇺🇸 (@arunt2016) reported@ArloSmartHome #arlo is not compatible with iPhone 14. No way to get help from support.
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HearUsRoar #Healthcare=HumanRight 🔥 (@BeingTheBern) reported@ArloSmartHome Hahaha! Your ****-*** company will soon be heading to court after you just screwed every last customer you ever had!!! You are finished 4eva. You bankrupted yourselves! 🖕💯🖕
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AmericanMade (@AmericanMadeCPM) reported@ArloSmartHome What a difficult time I have had with any customer support from Arlo. It’s been terrible. 17x trying to update a firmware update with an existing camera. On the phone an hour. Had to buy a new camera. Absolutely terrible experience.
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Shaun Verses Sheep (@shaunvssheep) reported@ArloSmartHome App is not muting notifications on IOS... Please fix... No matter how many times I press "mute notifications" in arlo app, it still sends them...
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Ryan Holt (@RyanHoltNC) reportedThe @ArloSmartHome Doorbell Cameras are a piece of ****. Just absolutely terrible.
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John (@JohnBurke72) reported@ArloSmartHome I have called and used your community support. Your support folks said they've never heard another incident like mine but many people on your community forum have the same issue. Your product is low quality
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Evan Cook (@cook1122) reportedI spent $100 on an @ArloSmartHome wired doorbell. I would have rather lit it on fire, cause it may have given me more joy than dealing with their terrible products, apps, and excuse of customer service. I would NEVER purchase from them again.
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mrspeeed (@mrspeeed4) reported@ArloSmartHome Product is garbage