Arlo status: device issues and outage reports
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Full Outage Map
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Problems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
- Online Features (30%)
- Sign in (30%)
- Device Failure (20%)
- App Crashing (10%)
- Errors (10%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Oberstdorf
|
Online Features | 6 days ago |
|
Schwarzheide
|
Sign in | 7 days ago |
|
Frankfurt am Main
|
Online Features | 13 days ago |
|
Oldenburg
|
Sign in | 15 days ago |
|
Bochum
|
Device Failure | 19 days ago |
 Jonage
|
Device Failure | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Pedro A. Tamayo 🇺🇦 (@pedroatamayo) reported@ArloSmartHome @RyanAma9 The problem persists
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Arun 🇮🇳🇺🇸 (@arunt2016) reported@ArloSmartHome #arlo is not compatible with iPhone 14. No way to get help from support.
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Shaydie Blue (@Shaydieblue) reportedAnd while I am at it @amazon did NOT care when I tried to explain to them that they were promoting and selling defective trash from @ArloSmartHome less than 90 days and the cameras do not work properly under a covered porch.
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Tim Kivi (@timkiviprime) reported@ArloSmartHome Do not under any circumstances by Arlo products. Their suport is terrible and the products do not connect to HomeKit
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Citizen Mane (@HoosierFordMan) reported@ArloSmartHome hey Arlo! Maybe you should stop telling people that it’s their internet that causes every single issue that arises with your cameras! I spent two hours chatting with your worthless support team on the app and that’s all they can offer when it’s so clearly hardware
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Evan Cook (@cook1122) reportedI spent $100 on an @ArloSmartHome wired doorbell. I would have rather lit it on fire, cause it may have given me more joy than dealing with their terrible products, apps, and excuse of customer service. I would NEVER purchase from them again.
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Brandon Pieratt (@TweederP) reported@ArloSmartHome I ordered from @ecobee the same time I ordered from yall and ecobee has shipped…yall haven’t. What’s the delay? And your rep wondered why I didn’t outfit the whole house in Arlo. If you can’t ship in 24 hours I have 0 faith in you getting help out on time.
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Colin Wheeler (@colinpwheeler) reported@ArloSmartHome Your service is terrible. Cannot send a request without a serial number when the request has to do with your security policy. Your company can't get basic languages right. Sigh, amateur hour at the zoo. Not even counting how unstable your entire platform is.
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Brendan Gill (@scribeteach) reported@ArloSmartHome Is there some sort of system-wide firmware update issue?
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RoughTradeRadio (@RoughTradeRadio) reported@ArloSmartHome @ArloSmartHome system gone bye bye now--in the trash. Here's to hoping losing a customer hurts 🥂Been replaced with @blinkforhome ; hopefully they will continue to support their products 7 years down the road.
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Mario (@mariocirignani) reported@ArloSmartHome I am in the middle of choosing a security camera system for my home and daughters home and I read about ARLO’s deceitful behavior. I don’t care that they changed their minds when confronted by bad press. Not buying ARLO. Can’t be trusted. Shameful. Somebody should be fired.
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justin (@BadRammaJamma) reported@ArloSmartHome @ArloSmartHome why am I not allowed to talk to a live agent even though I bought your equipment and it’s not working??? I have to pay you again for a subscription before someone will talk to me, if anybody is considering Arlo, don’t buy it!
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Jordan M. Haywood (@jordanmhaywood) reported@ArloSmartHome After >1 year of problem free use, my Arlo Wire-Free Video Doorbell (ADV2001) stopped working & chime box makes loud humming noise. No online support for products w/o subscription (tried the chat function - did not work). HELP @ArloSmartHome
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Jacob dailey (@Jacobdailey1517) reported@ArloSmartHome might be one of the worst products and app I’ve ever used..
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Corey Crooks (@cdcrooks) reported@ArloSmartHome recently purchased Pro4 Spotlight with Hub. Cameras keep randomly dropping while others on the same hub stay connected. Sometimes they reconnect. What is the fix?
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Chris’s Reviews & Unboxings (@C__Start) reportedIt seems the @ArloSmartHome app is broken again as I can’t log in now and get an oops error #arlo #signin
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Jaszlyn Fennelle (@JaszlynF) reported@ArloSmartHome Why is it so hard to get help ? It seems so many people are having trouble with battery problems and I need help ! You have to have a subscription to receive live support ? My cameras don’t work !
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Connie Moulaison (@conniemoulaiso) reported@ArloSmartHome @SusannWalters @Pocketlint I have 9 camera I purchased them when Arlo advertised that I would not need a monthly subscription. On April 24th 2026 I lost the features when they did an update. I’m on a fixed income & this was an investment in my home security. Arlo’s technical advisors are no help!
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Merryfield Homes (@MerryfieldHomes) reported@ArloSmartHome can someone please reach out to me. Your chat support is not resolving my issue
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Deryck Evelyn (@deryckev) reported@ArloSmartHome terrible customer service experience. Calls dropped. No call backs for open service requests despite assurances that calls were scheduled.
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DaZi (@daziphoto) reported@Its_Jamin @ArloSmartHome I’m trying to but it gives me a warning that I’ll lose that feature. I shouldn’t lose it. They’re aware of the conflict and are working on a fix.
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Jason Abbate (@JasonBrobbate) reported@ArloSmartHome would be cool if you fixed your geofencing. When the program says ‘all devices’ but activates when anyone leaves or comes. **** you. I hope you go bankrupt
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Rodney G. Grover (@rodneyg0) reported@ArloSmartHome I spent an hour and half yesterday with your team explaining the situation 3 times to 3 different agents. If you don’t have records of those conversations then you can’t help.
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Connie Moulaison (@conniemoulaiso) reported@ArloSmartHome @Pocketlint I have over 9 cameras. When I purchased them I did not need a monthly subscription to view my recordings. Since the update 4/24/26 my features are gone. Arlo Tech help can not fix it. Why did Arlo remove my features I’ve had for years?
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Jason Abbate (@JasonBrobbate) reported@ArloSmartHome technical support is trying to give me support based off the old Interface choices. Your own tech support line can’t even help me navigate this UI overhaul. What a failure
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mamamae (@maegansmiles04) reported@ArloSmartHome I got a new phone and now my system won’t let me log in even with verification and doesn’t “trust” device even after I select trust. No one is answering phone calls and your online chat doesn’t help
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John (@JohnBurke72) reported@ArloSmartHome officially done with arlo. Cameras constantly disconnect now base station no longer connects at all. Garbage, buy @ring
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N (@nbbirch22) reported@ArloSmartHome why are your doorbell speakers so bad? I talk through it with the volume set at 100% and people barely hear me.
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Arun 🇮🇳🇺🇸 (@arunt2016) reported@ArloSmartHome I changed my iPhone device after that I am not able to login back. It's sending the verification code to my email and that's not working. Unfortunately there is no support number.
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Bailey (@ColinBaileyUK) reported@androidcentral It confirms one essential point. The included at purchase, 7 day cloud storage agreement, is being unilaterally reneged by Arlo. Poor show, dreadful customer approach @mbmcrae @ArloSmartHome