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Arlo status: device issues and outage reports

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Full Outage Map

Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

  • 26% Online Features (26%)
  • 21% Sign in (21%)
  • 21% Device Failure (21%)
  • 15% App Crashing (15%)
  • 9% Errors (9%)
  • 8% Website Down (8%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

CityProblem TypeReport Time
Longmont Online Features 13 days ago
Perkasie Errors 18 days ago
New York City Device Failure 21 days ago
Salzgitter Sign in 21 days ago
Fort Wayne Device Failure 22 days ago
London Errors 24 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • dslunceford
    Steve Lunceford (@dslunceford) reported

    @ArloSmartHome Terrible new EOL policy. Will never buy another of your products again. I have 5 cameras myself and know of three other families who bought on my recommendation.

  • gaaiz
    Gaaiz (@gaaiz) reported

    @ArloSmartHome It was clearly a big mistake advising your products to my friends and family, which I now have to explain this terrible EOL decision. Off course I will tell them not to use Arlo products ever again after this little stunt.

  • AttitudeBat
    Bat Attitude (@AttitudeBat) reported

    @ArloSmartHome ARLO…. This is Your ELO! Bad, business decision. No one forced to upgrade will stay with your system. Shame on you… wouldn’t stay if it was free now. Snakes!

  • BeingTheBern
    HearUsRoar #Healthcare=HumanRight 🔥 (@BeingTheBern) reported

    @ArloSmartHome Hahaha! Your ****-*** company will soon be heading to court after you just screwed every last customer you ever had!!! You are finished 4eva. You bankrupted yourselves! 🖕💯🖕

  • FreakyFelicia
    F3L!C!A (@FreakyFelicia) reported from New Westminster, British Columbia

    @ArloSmartHome customer service is trash

  • colinpwheeler
    Colin Wheeler (@colinpwheeler) reported

    @ArloSmartHome Your service is terrible. Cannot send a request without a serial number when the request has to do with your security policy. Your company can't get basic languages right. Sigh, amateur hour at the zoo. Not even counting how unstable your entire platform is.

  • KNanaG1
    Kristina (@KNanaG1) reported

    @ArloSmartHome Arlo we have a problem, I can no longer connect to a 2.4 ghz and now my floodlight camera is useless. Can you help?

  • DylanStratton
    dylan (@DylanStratton) reported

    I’m ready to switch to a new camera system and get away from @ArloSmartHome. They’re killing old cameras and customer service is the worst. They only let me talk to robots. Any security camera suggestions???

  • DDGvision
    DDGvision (@DDGvision) reported

    @ArloSmartHome are you guys having an issue again? My doorbell camera and inside camera is no longer recording

  • arunt2016
    Arun 🇮🇳🇺🇸 (@arunt2016) reported

    @ArloSmartHome #arlo is not compatible with iPhone 14. No way to get help from support.

  • BillKampouris
    Bill Kampouris (@BillKampouris) reported

    @ArloSmartHome Your cameras suck and so do you as a company. DO NOT BUY THIS GARBAGE!

  • mariocirignani
    Mario (@mariocirignani) reported

    @ArloSmartHome I am in the middle of choosing a security camera system for my home and daughters home and I read about ARLO’s deceitful behavior. I don’t care that they changed their minds when confronted by bad press. Not buying ARLO. Can’t be trusted. Shameful. Somebody should be fired.

  • Gshigs
    LOCK HIM UP 🇺🇸 🇺🇦 (@Gshigs) reported

    @CNETNews Arlo is a scam. Advertise cloud storage and camera notifications for years - the main reason for choosing them - and then just announce they’re EOLing and shutting it down. Why would anyone buy from @ArloSmartHome again?

  • HoosierFordMan
    Citizen Mane (@HoosierFordMan) reported

    @ArloSmartHome hey Arlo! Maybe you should stop telling people that it’s their internet that causes every single issue that arises with your cameras! I spent two hours chatting with your worthless support team on the app and that’s all they can offer when it’s so clearly hardware

  • JoeyBartz
    Joey Bartz (@JoeyBartz) reported

    @koyote19 @ArloSmartHome Have they updated you on this? I hate paying for a service that is not working. I called customer service and they said their software is cooked and the engineers are working on it.

  • BadRammaJamma
    justin (@BadRammaJamma) reported

    @ArloSmartHome @ArloSmartHome why am I not allowed to talk to a live agent even though I bought your equipment and it’s not working??? I have to pay you again for a subscription before someone will talk to me, if anybody is considering Arlo, don’t buy it!

  • theredwings26jk
    Cyndi (@theredwings26jk) reported

    @ArloSmartHome Resolved the problem everything is back on and working.

  • nbbirch22
    N (@nbbirch22) reported

    @ArloSmartHome why are your doorbell speakers so bad? I talk through it with the volume set at 100% and people barely hear me.

  • missy49179801
    missy (@missy49179801) reported

    @ArloSmartHome please DM me about issue w a new phone being distrusted and unable to get help from Support for my Arlo Pro 4 iOS app lock out. You time out the app two step verification while I’m looking at email on the same device& it becomes an endless circle of frustration.

  • Finchwizard
    Finchwizard (@Finchwizard) reported

    @ArloSmartHome Terrible company and products. People who used them from the start were beta testers and have now been thrown aside from End of Life products. Stay away and literally chose any other company. Its a disgrace.

  • ellennnfoster
    Ellen Foster (@ellennnfoster) reported

    @ArloSmartHome is there an outage on your doorbell server? I'm unable to access any smart features and am getting generic motion notifications, no previews, etc. (I have a subscription)

  • luisaggie
    Luis Ortiz (@luisaggie) reported

    @ArloSmartHome hi any support on trying to get the redeemable code to work? Currently have an EOL camera system, and we wanted to get our annual subscription, but keep getting error message when trying to suscribe to the annual multi camera plan.

  • luga2020
    LUGA (@luga2020) reported

    @ArloSmartHome Still not working…

  • BadRammaJamma
    justin (@BadRammaJamma) reported

    @ArloSmartHome @ArloSmartHome why am I not allowed to talk to a live agent even though I bought your equipment and it’s not working??? I have to pay you again for a subscription before someone will talk to me, if anybody is considering Arlo, don’t buy it!

  • JasonBrobbate
    Jason Abbate (@JasonBrobbate) reported

    Curious why @ArloSmartHome ****** their user interface to tears? There was nothing wrong with it you **** heads

  • llprncs
    Melissa (@llprncs) reported

    @ArloSmartHome #junk #disappointed how can such a huge company not get on the phone to help you when you purchase their equipment and now the answer is I should pay to send back the doorbell to get another one because it took them four months and now I can’t return it

  • cdcrooks
    Corey Crooks (@cdcrooks) reported

    @ArloSmartHome recently purchased Pro4 Spotlight with Hub. Cameras keep randomly dropping while others on the same hub stay connected. Sometimes they reconnect. What is the fix?

  • skeldor
    Skeldor (@skeldor) reported

    @ArloSmartHome you guys are the Southwest Airlines of video doorbell companies. Got one for Christmas and have tried for hours to install just to be told you don’t have the bandwidth to handle all the new customers and my doorbell is now offline. Uninstalling and returning.

  • BonnieShowerman
    Bonnie Showerman (@BonnieShowerman) reported

    @ArloSmartHome The absolute worst doorbell ever made! No support help, can even speak to a live person. Don’t wast your money!

  • kerri0413
    KerriEngebrecht (@kerri0413) reported

    Seriously for three weeks I have been working to replace a stinking power cord for @ArloSmartHome - I am ready to end my subscription because I cannot recharge my cameras and am paying for nothing with them. Chats end abruptly. Need help.