Arlo status: device issues and outage reports
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Full Outage Map
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Problems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
- Device Failure (28%)
- Sign in (23%)
- App Crashing (20%)
- Online Features (18%)
- Errors (9%)
- Website Down (2%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Longmont
|
App Crashing | 2 days ago |
|
Longmont
|
Online Features | 15 days ago |
 Sarreguemines
|
App Crashing | 16 days ago |
 Brisbane
|
Sign in | 17 days ago |
|
San Jose
|
Online Features | 17 days ago |
|
Westlake
|
Sign in | 17 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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John Bailey (@Isucceed) reported@ArloSmartHome Too bad to hear about your #EndOfLife. It's always sad to see a company going out of business. Good luck with your next endeavors.
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I am no one. (@mahasitavati) reported@ArloSmartHome @AndroidAuth Customer service is the worst, not worth it. Do not buy from this company.
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Evan Cook (@cook1122) reportedI spent $100 on an @ArloSmartHome wired doorbell. I would have rather lit it on fire, cause it may have given me more joy than dealing with their terrible products, apps, and excuse of customer service. I would NEVER purchase from them again.
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LXP (https://spacekaren.sucks/learningxp) (@learningxp) reported@ArloSmartHome Trying to upgrade my EOL cameras. Credit card got charged the full amount twice. The CS chats were filled with canned answers and completely unhelpful. No idea if my order is good or not. It's been a while since I've had customer service this bad.
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Butters Mom (@laurakwhiteside) reported@ArloSmartHome @Pocketlint Hey, arlo how can I get a hold of a life person... I have tried every route and cannot get anyone to help me on my arlo back online. And you offer a phone number, which just happens to be one number short of an actual phone number. Can you please give me a number ? I need help.
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Arun 🇮🇳🇺🇸 (@arunt2016) reported@ArloSmartHome #arlo is not compatible with iPhone 14. No way to get help from support.
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Michael Bobelian (@mbobelian) reportedIn less than three years, my Arlo doorbell @ArloSmartHome broke. That's a short lifespan and I can't get anyone to help me with it on the phone or online. I'm disappointed that Arlo won't stand behind its product and the terrible #CustomerService
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Deryck Evelyn (@deryckev) reported@ArloSmartHome terrible customer service experience. Calls dropped. No call backs for open service requests despite assurances that calls were scheduled.
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Jason Abbate (@JasonBrobbate) reported@ArloSmartHome I don’t need a link to help me. Your tech support couldn’t even add a device to my account. Your own team can’t even work your stupid interface. Go play in traffic
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Ryan Holt (@RyanHoltNC) reportedThe @ArloSmartHome Doorbell Cameras are a piece of ****. Just absolutely terrible.
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Julie Younglove (@YoungloveJulie) reported@ArloSmartHome has the worst customer service in the world. no phone number, and no live agent in chat. a bot that circles you into nowhere. and all i want is to cancel my account so i stop getting "important updates" for products i no longer own. frustrated af.
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T Guthrie (@Guppy7T) reported@ArloSmartHome System appears to be down. numerous reports on downdetector
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Frank (@taita1965) reportedTried to swap my broken camera for new one in my Arlo Secure Single Camera subscription. This used to be flawless but @ArloSmartHome removed this from the functionality. Now I have to cancel my subscription with still 8 months to go, lose my money and start a new subscription.
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BeautifulOne (@Beautifulone119) reported@ArloSmartHome please help me I have your Arlo Pro 4 system and I've tried ar least 20 times between Saturday and today to set them up. I've followed instructions for how many Ghz AND made sure blue light is blinking AND scanned QR Code. I'm so FRUSTRATED. PLZ DM ME
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Joey Bartz (@JoeyBartz) reported@koyote19 @ArloSmartHome Have they updated you on this? I hate paying for a service that is not working. I called customer service and they said their software is cooked and the engineers are working on it.
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Bill Kampouris (@BillKampouris) reported@ArloSmartHome Your cameras suck and so do you as a company. DO NOT BUY THIS GARBAGE!
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LizRoddy222 (@Roddy222) reported@C__Start @ArloSmartHome @ArloEU Confirming that VMB4000 is down.
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Geo 🇺🇸 🏳️🌈 🇺🇦 🦋 (@InvizOne) reported@ArloSmartHome Thanks, but it doesn’t help. It appeared plans, including LTE, were provided by Arlo & outside LTE not recommended. Conflicting cellular info has halted a Go2 purch a live agent could easily clarify. Seems bad social media is only way to get attention/answers to product Q’s.
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C (@CGurciullo) reported@ArloSmartHome @Arlo - stop advertising new products while you are scamming your existing customer base. Your "end of life" scam is nothing but a money grab. We paid good money for a product that you are artificially shutting down (unless we pay you more money).
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I am no one. (@mahasitavati) reported@ArloSmartHome @Pocketlint Customer service is the worst, not worth it. Do not buy from this company.
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mauriciobond (@mauriciobond23) reported@ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”
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716 Fan From 908 (@716_Fan_Frm_908) reported@ArloSmartHome fix your servers. What good is a “security” system that is down for hours.
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sam morton (@sgmorton) reported@ArloSmartHome I will never reco your products. Killing my camera systems I've invested in for years is poor practice. My cams that I paid for will keep working fine... But only if now years after I purchased them, I start to pay a subscription fee! You can get bent!
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🏎 (@wrinkled_lemon) reported@ArloSmartHome I will never trust your products again. If you can do this to earlier models, what's stopping you from EOL-ing current models a couple of years down the road? Why would I *upgrade* to new models when you can just pull the infrastructural support for it later?
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Jake Campbell (@JCampbell_00) reported@ArloSmartHome tech support is crap. Terrible experience. I’m ripping it off the house and going to buy something else.
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BIG Q DOG ✊🏾 (@Qinda808) reported@ArloSmartHome I have 300 archived videos that takes 3 taps to delete.. at this point it will take close to #onethousand tapes to delete archived videos.. your app interface is ****!!
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mauriciobond (@mauriciobond23) reported@ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”
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Jason Abbate (@JasonBrobbate) reportedLove how it takes over 3 weeks for @ArloSmartHome to get back to me to fix my geofencing issues. ‘We have to escalate this to a higher level’ You need to fire your development team and stop outsourcing your help to India who just read scripts. Fix your trash
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kEVin in Dallas (@Kev_Bik) reported@WSJ @nicnguyen Stupid decisions=bad business. And hello, you expected to get away with this with social media!? Not. Glad I don’t own them. Never will now. @ArloSmartHome
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Jacob dailey (@Jacobdailey1517) reported@ArloSmartHome might be one of the worst products and app I’ve ever used..