Arlo status: device issues and outage reports
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Full Outage Map
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Problems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
- Device Failure (31%)
- Sign in (25%)
- App Crashing (22%)
- Online Features (13%)
- Errors (9%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Boussières
|
Errors | 18 days ago |
 Township of Evan
|
Sign in | 23 days ago |
 Perth
|
Online Features | 30 days ago |
 Olney
|
App Crashing | 1 month ago |
|
Longmont
|
App Crashing | 1 month ago |
|
Longmont
|
Online Features | 2 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Jordan M. Haywood (@jordanmhaywood) reported@ArloSmartHome After >1 year of problem free use, my Arlo Wire-Free Video Doorbell (ADV2001) stopped working & chime box makes loud humming noise. No online support for products w/o subscription (tried the chat function - did not work). HELP @ArloSmartHome
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I am no one. (@mahasitavati) reported@ArloSmartHome @TechHive Customer service is the worst, not worth it. Do not buy from this company.
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justin (@BadRammaJamma) reported@ArloSmartHome @ArloSmartHome why am I not allowed to talk to a live agent even though I bought your equipment and it’s not working??? I have to pay you again for a subscription before someone will talk to me, if anybody is considering Arlo, don’t buy it!
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missy (@missy49179801) reported@ArloSmartHome how the hell does someone get to speak w CS person? I’m locked out of my own damn cameras on the app. If I don’t hear from someone soon, I’m gonna trash these things and buy another company’s cameras. There is NOTHING worse than menu aftr menu of support w no help
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Arun 🇮🇳🇺🇸 (@arunt2016) reported@ArloSmartHome #arlo is not compatible with iPhone 14. No way to get help from support.
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716 Fan From 908 (@716_Fan_Frm_908) reported@ArloSmartHome fix your servers. What good is a “security” system that is down for hours.
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Tim Kivi (@timkiviprime) reported@ArloSmartHome Do not under any circumstances by Arlo products. Their suport is terrible and the products do not connect to HomeKit
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🅷🅴🅰🆅🅴🅽 🆂🅴🅽🆃 * 🅰🆁🅼🆈 🆅🅴🆃 (@HeavenS98386596) reported@mbmcrae Fix your current problems! Where is the complete user manual for the Arlo Ultra 2 XL? Is this customer service? I think I bought an @ArloSmartHome boat anchor!
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Caleb J Robinson (@calebjrobinson3) reported@ArloSmartHome One of the links that was sent to help me was about how to manually record videos. It’s like you didn’t even read what I originally said.
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Melissa (@llprncs) reported@ArloSmartHome #junk #disappointed how can such a huge company not get on the phone to help you when you purchase their equipment and now the answer is I should pay to send back the doorbell to get another one because it took them four months and now I can’t return it
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TeeVeeTee (@TeeVeeTee1776) reported@ArloSmartHome Any idea of a time fix? We’ve had bears come by when I’m out. Not cool. I bought cameras for a reason.😬 If not fixed , we’re going to have to move to a different service/camera. It’s been WAY too long safety wise. How about you go back to a prior release for us?
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Hugo Cruz (@Hugeduar27) reported@ArloSmartHome My Arlo Essential Wireless Security Camera 3 Pack the battery don't work, i have 6 months with this cameras and the life battery is around 1 hour... i need help with this...
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Eddie Omar Garcia (@Eddiiee_G10) reported@RyanAma9 @ArloSmartHome I dont think my arlos are that old, but mine are definitely not working.. Maybe its just a bug right now? Mine were working fine earlier.. still even get notifications.
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Shaun Verses Sheep (@shaunvssheep) reported@ArloSmartHome App is not muting notifications on IOS... Please fix... No matter how many times I press "mute notifications" in arlo app, it still sends them...
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ARLO THE NIGHTMARE (@ArloSmartHomes) reported@ArloSmartHome No, it doesn’t pair well at all. In fact, it is one of the worst cameras in existence. #pos
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Rodney G. Grover (@rodneyg0) reported@ArloSmartHome I spent an hour and half yesterday with your team explaining the situation 3 times to 3 different agents. If you don’t have records of those conversations then you can’t help.
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TCOLLEGECUSE (@TCOLLEGECUSE) reported@ArloSmartHome @mbmcrae My frustration with your company and its poor customer service has reached a tweetable moment unfortunately. It is fine for a company to discontinue products. That is common, but to not arm your customer success associates with the proper information and
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Brendan Gill (@scribeteach) reported@ArloSmartHome Is there some sort of system-wide firmware update issue?
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Christopher Hahn (@ChrisHahn14) reported@ArloSmartHome please have my case #43366554 addressed and handled immediately. 26 cameras, 3 base stations are now useless paperweights costing me thousands of $ because my subscription is not working any longer.
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Bill Kampouris (@BillKampouris) reported@ArloSmartHome Your cameras suck and so do you as a company. DO NOT BUY THIS GARBAGE!
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carly wilson (@carlyally11) reported@ArloSmartHome your animated notifications stopped working yesterday for multiple users as per your forum..please fix it
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Geo 🇺🇸 🏳️🌈 🇺🇦 🦋 (@InvizOne) reported@ArloSmartHome Thanks, but it doesn’t help. It appeared plans, including LTE, were provided by Arlo & outside LTE not recommended. Conflicting cellular info has halted a Go2 purch a live agent could easily clarify. Seems bad social media is only way to get attention/answers to product Q’s.
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Farida Yasmin (@YYFaridaYY) reported@ArloSmartHome is the app down. Can’t connect no matter uninstalling and reinstalling. Web log in works but app doesn’t. All device updates installed
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SAMA (@SAMA92458684) reported@ArloSmartHome Unfortunately I couldn’t log into my account from my phone or from any other devices. I tried to do all the steps that mentioned in the website through the society experience please, I need help to login .
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Jerry Norman (@JerryNo40834855) reported@ArloSmartHome the worst camera I've purchased sold by Walmart
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ΔLEYΔ N00R (@uhleyuhdoe) reported@ArloSmartHome This is not the issue, unfortunately. The issue is that the system is interfering with our internet speed
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Joseph Gruber (@josephgruber@josephgruber.space) (@JosephGruber) reported@ArloSmartHome Also, a fun bug I found - if I add someone as a friend, it will log them out of _their_ account anytime I change the access settings. Let me help you with the test case: User A should not be able to force User B to log out of their account. #cybersecurity #vulnerability
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Jason Abbate (@JasonBrobbate) reportedCurious why @ArloSmartHome ****** their user interface to tears? There was nothing wrong with it you **** heads
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Save Lives! (@BrotherBourbon) reportedHey @ArloSmartHome I just bought a whole system on Ring because your chat is terrible and you can’t get anyone on a call. Worst customer support I’ve ever seen.
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RossCreations (@CreationsRoss) reportedDude this video surveillance company really doesn’t have a way to download 24/7 video snippets. That’s like a plumber not working on toilets @ArloSmartHome figure this out or I gotta find another company. Sucks cause I’ve really liked u so far