Arlo status: device issues and outage reports
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Problems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
- Device Failure (29%)
- Sign in (24%)
- App Crashing (21%)
- Online Features (15%)
- Errors (12%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Boussières
|
Errors | 12 days ago |
 Township of Evan
|
Sign in | 17 days ago |
 Perth
|
Online Features | 24 days ago |
 Olney
|
App Crashing | 24 days ago |
|
Longmont
|
App Crashing | 1 month ago |
|
Longmont
|
Online Features | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
-
I am no one. (@mahasitavati) reported@ArloSmartHome @TechHive Customer service is the worst, not worth it. Do not buy from this company.
-
DDGvision (@DDGvision) reported@ArloSmartHome are you guys having an issue again? My doorbell camera and inside camera is no longer recording
-
I am no one. (@mahasitavati) reported@ArloSmartHome @AndroidAuth Customer service is the worst, not worth it. Do not buy from this company.
-
Jerry Norman (@JerryNo40834855) reported@ArloSmartHome the worst camera I've purchased sold by Walmart
-
Denise (@DeniseGratia) reported@ArloSmartHome I'm waiting for my turn in the chat room and I've been waiting for over an hour and 4 people have gone thru the queue. Your service is especially terrible. The only thing you're really good at is billing.
-
Cyndi (@theredwings26jk) reported@ArloSmartHome Resolved the problem everything is back on and working.
-
Jack Johnson (@JackJoh58480894) reported@ArloSmartHome Your system is terrible. Your cameras will not stay connected. When you try to reconnect it takes multiple, multiple attempts, if they even ever do connect. Can’t get help from a live person. Customer service is almost non existent.
-
Bat Attitude (@AttitudeBat) reported@ArloSmartHome ARLO…. This is Your ELO! Bad, business decision. No one forced to upgrade will stay with your system. Shame on you… wouldn’t stay if it was free now. Snakes!
-
nooriiiii🇮🇶 (@nunu_nooor) reportedIf you want the absolute worst security camera buy an Arlo @ArloSmartHome
-
TCOLLEGECUSE (@TCOLLEGECUSE) reported@ArloSmartHome @mbmcrae My frustration with your company and its poor customer service has reached a tweetable moment unfortunately. It is fine for a company to discontinue products. That is common, but to not arm your customer success associates with the proper information and
-
kEVin in Dallas (@Kev_Bik) reported@WSJ @nicnguyen Stupid decisions=bad business. And hello, you expected to get away with this with social media!? Not. Glad I don’t own them. Never will now. @ArloSmartHome
-
I am no one. (@mahasitavati) reported@ArloSmartHome @verge Customer service is the worst, not worth it. Do not buy from this company.
-
John (@JohnBurke72) reported@ArloSmartHome I have called and used your community support. Your support folks said they've never heard another incident like mine but many people on your community forum have the same issue. Your product is low quality
-
BIG Q DOG ✊🏾 (@Qinda808) reported@ArloSmartHome I have 300 archived videos that takes 3 taps to delete.. at this point it will take close to #onethousand tapes to delete archived videos.. your app interface is ****!!
-
KerriEngebrecht (@kerri0413) reportedSeriously for three weeks I have been working to replace a stinking power cord for @ArloSmartHome - I am ready to end my subscription because I cannot recharge my cameras and am paying for nothing with them. Chats end abruptly. Need help.
-
Deryck Evelyn (@deryckev) reported@ArloSmartHome terrible customer service experience. Calls dropped. No call backs for open service requests despite assurances that calls were scheduled.
-
Chris’s Reviews & Unboxings (@C__Start) reportedIt seems the @ArloSmartHome app is broken again as I can’t log in now and get an oops error #arlo #signin
-
Andy Baryer (@AndyBaryer) reported@tccdoerk @ArloSmartHome @Dlink No but it's two competitors joining forces to help me find this mouse hole!
-
Mike Hancock (@GCWebDesigner) reported@ArloSmartHome Absolute trash. Never ever buy Arlo.
-
Jason Abbate (@JasonBrobbate) reportedCurious why @ArloSmartHome ****** their user interface to tears? There was nothing wrong with it you **** heads
-
Donna Rosser (@barefootphoto) reported@ArloSmartHome your customer service and secure plan are a joke. No help.
-
Zephyr Linda Miller (@Zephyrmiller) reported@ArloSmartHome Why can't I get my new phone to be "trusted" by Arlo online. Now it won't trust any of my devices, computer or iPad, not new. I can't find a phone number anywhere and when I tried to chat, the response was "please put this in different terms. I'm new". Somebody please help me.
-
Stockman Republican (@EBiggunz) reported@ArloSmartHome Your always happy to help Unless you purchased a Pro 2 series, then 0 help, TRUE? Your always happy to help except you produced a model with a battery that can’t be replaced and it dies in 2-6 years Again, no support, Correct?
-
Jaszlyn Fennelle (@JaszlynF) reported@ArloSmartHome Why is it so hard to get help ? It seems so many people are having trouble with battery problems and I need help ! You have to have a subscription to receive live support ? My cameras don’t work !
-
Caleb J Robinson (@calebjrobinson3) reported@ArloSmartHome Yeah, your DMs are sending me generic links for tech support and subscription services. There was nothing addressing the issue of 7 day cloud storage being deactivated on my account.
-
Hot Dice (@WisconsinSport6) reported@ArloSmartHome Former customer here. Don't buy Arlo. Whatever they promise now they'll change after you buy it. This company is in bad financial shape and will take your money and run. Beware.
-
Steve Musselman (@SteveJMusselman) reported@ArloSmartHome your customer service is absolutely the worse!! You have no phone number to contact for support, nothing but automotive questions. I wish I had never bought your cameras!! Can’t get any help from any. Straight trash!!
-
Craig Allen (@CraigAllen0921) reported@ArloSmartHome WTF Arlo. Will not sell me my upgrade cameras because I live in NC or is it because I'm not woke! I'm a huge @NETGEAR fan with a lot of their product. I'm about to throw everything out and go find the equipment else where! UNBELIEVABLE
-
Matt Barker (@htsmatt) reported@ArloSmartHome I need cables to connect my solar panels to my cameras. Help? Thx
-
Lucy ❤️🇺🇸🗽 (@MsLucyKim) reported@SAMA92458684 @ArloSmartHome We are having the same problem today. It’s not working.