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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Sign in (39%)
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Online Features (25%)
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Device Failure (23%)
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Website Down (8%)
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Errors (5%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Delray Beach |
Online Features | |
| Miami |
Online Features | |
| Longmont |
Online Features | |
 Marseille |
Device Failure | |
| Winter Haven |
Device Failure | |
| Port Huron |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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James Brooks
(@jbrooksuk) reported
Buying a wireless @ArloSmartHome device was a terrible decision. Two way communication broken. Never getting six month battery life. Their support channels do not read replies properly and are overall hopeless.
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shanthan kumar
(@shanthan_apuri) reported
from
Windsor, Ontario
@ArloSmartHome Very bad customer service being on line for more than 1+hrs and still there is no update on my request
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Eric Nabors
(@Enabors75) reported
@ArloSmartHome Just purchased Ultra 2 system the battery life is terrible is there something I am missing
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Artem Russakovskii
(@ArtemR) reported
@ArloSmartHome @ask_Arlo It happened again, at 14-15% which is when battery saver kicks in. This seems to be the cause. The problem is this Arlo notification is not dismissable. Even if I turn off battery saver, it does not go away. Location services continue to be on, so I'm not sure why it complains.
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Eric Fantich
(@ericfantich) reported
LOL @ArloSmartHome customer service has to be the absolute worst. Was a happy customer, but sheesh forget it now.
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Ben
(@Giblet15) reported
@ArloSmartHome how do I stop getting emails about Arlo support. We dumped our Arlo stuff forever ago because the support was so terrible.
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Peanut
(@MyLilPeanut8) reported
@DiyorioInTheATL @ArloSmartHome I am fed up too! In my mind, All these independent “reviewers” who recommended this system must not be so independent. This system is the worst! And their customer service is even worse!
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NR Wheby
(@nrwheby) reported
@ArloSmartHome worst customer support ever
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Jirizee
(@Jirizee) reported
@ArloSmartHome Is your system down?? I can’t log in to my account!
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Heather Ryan
(@hmryan72) reported
@ArloSmartHome Your support is very challenging. Such a great product, such poor support and long wait times (35 mins yesterday and now 22 minutes today only to be transferred!) Match your great product with better support / easier returns. #frustratedclient
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Rick Rubin M.D.
(@RickRubinMD1) reported
@ArloSmartHome Arlo camera systems are ****. Cameras always go offline. Waste of money
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?
(@Nandor690) reported
@kathleenwattle @ArloSmartHome It’s the norm. I tell anyone that ask; to definitely stay away from these overpriced hunks of garbage
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Stetson Smith
(@TheHolySeraph) reported
hey @ArloSmartHome Any luck? Just got a camera set up, and it just spins and spins. Doesn't say it's offline, I just can't view the video. Tried on app and website.
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Peanut
(@MyLilPeanut8) reported
@ArloSmartHome arlo still lying and saying “they’ll look into” my refund. Been over a month and still no refund. What is your problem Arlo!? Scammers!!!
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Peanut
(@MyLilPeanut8) reported
@andyyyymicccc @ArloSmartHome @RollingStone I am fed up too! In my mind, All these independent “reviewers” who recommended this system must not be so independent. This system is the worst! And their customer service is even worse!
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downiethasaint
(@downiethasaint) reported
@JLBaum3 @ArloSmartHome I agree. I was a fan of the Arlo but this crap is coming off the house the first chance I get. Might as well hard wire one. Worst decision by Arlo. Just nickel and dime…..
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Peter
(@johrghost) reported
@ArloSmartHome customer service experience is the worst imaginable. Have tried to get help to resolve Arlos issue with Arlo subscription and there is no human to get hold of. My patience is stretched and I contemplating replacing every Arlo cam. #badcustomerexperience
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andyyyymicccc
(@andyyyymicccc) reported
@ArloSmartHome @RollingStone Lol **** you guys for charging a subscription to view live streamed videos when that was never a stipulation when purchased. I’m throwing away all your **** and telling everyone I know to never buy any of your products
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average dude
(@average86305667) reported
@johrghost @ArloSmartHome I'm really baffled as to how they've stayed in business this long. I can't even log into their website. The 2 factor doesn't work via push nor email. "Internal Server Error" - but yet somehow CS blames my ISP...? #Terrible #ArloSucks #RipOff
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average dude
(@average86305667) reported
Is anyone else completely unable to login to @ArloSmartHome website? "Internal Server Error". Their 2 factor simply does not work. Their cameras are trash. the app is even worse. How are you still in business?? #RipOff #ArloSucks
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Peanut
(@MyLilPeanut8) reported
@ArloSmartHome been a month and your terrible customer service REFUSES to address my missing refund for returned items! Your promise to “escalate” is a sham! You guys are awful! Now you want to start charging money to get customer support?? You do nothing! Why would I pay?
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🇺🇸Edward Seiler🇺🇸
(@cauzin_trouble) reported
So I'm having issues with my @ArloSmartHome go. Not even half paid off yet its missing motions. I've contacted customer service. Took battery out 5 times blah blah nothing. Tried via Twitter. No help whats so ever. So I will have to say I have 3 @ring cameras. Awesome
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Mark McKeen
(@StaggeredSix) reported
from
Loveland, Colorado
The only complaint with @ArloSmartHome is the lack of charger support. DIY solutions for solar panels that are inexpensive, readily available and reliable is not a problem. The issue is Arlo running a racket and not having failover to legacy charging via USB.
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Peanut
(@MyLilPeanut8) reported
@Abbygrm @ArloSmartHome I am fed up too! In my mind, All these independent “reviewers” who recommended this system must not be so independent. This system is the worst! And their customer service is even worse!
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Chad Dotson
(@Arcaneous) reported
@ArloSmartHome Logins via web seem to be returning error codes.
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Kat🦋the🌵Masked Patriot🍀🕊
(@kathleenwattle) reported
True story: 1 key issue w/ @ArloSmartHome Tried2resolve via cust svc, had to sw 5 reps by ph & chat. 0 fixed BUT they made 6 CASE #s & now pushing me to "Update" 6cases daily ea w/diff reps rotating doing 0. What hellish "service" is this? Nothing resolved+ torment tactic!
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Hassan
(@Haspawn) reported
@north41degrees @ArloSmartHome easy bro, if they want to sell garbage product, give them their garbage back, buy a new one switch the battery and return it. i do that all the time with their ****** battery
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Peanut
(@MyLilPeanut8) reported
@BangoSkank69 @ArloSmartHome I am fed up too! In my mind, All these independent “reviewers” who recommended this system must not be so independent. This system is the worst! And their customer service is even worse!
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Kat🦋the🌵Masked Patriot🍀🕊
(@kathleenwattle) reported
@ArloSmartHome Keeping note of which providers deserve any more of my business. @ArloSmartHome If they can't take a valid issue & handle properly, refuse to escalate as requested, where's incentive to buy more ugly treatment? All: Do you keep buying from those who treat you shabbily?
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Tre
(@LoudMouthTre) reported
I literally put brand new batteries in these @ArloSmartHome cameras on Monday and they’re already dead. WTF