Arlo status: device issues and outage reports

Problems in the last 24 hours

Arlo signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

• Device Failure (38%)
• Online Features (25%)
• Sign in (25%)
• Errors (13%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

City	Problem Type	Report Time
Vreden	Errors	14 days ago
Sanford	Device Failure	18 days ago
Oberstdorf	Online Features	29 days ago
Schwarzheide	Sign in	30 days ago
Frankfurt am Main	Online Features	1 month ago
Oldenburg	Sign in	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ‎ناصر محمد الأمريكي (@nasiralamreeki) reported 23 seconds ago

  @mbmcrae Strongly suggest enabling remote local storage access via app for VMB4000. Push EOL for Arlo Pro to 2024. Offer all EOL system owners two years of the newer gen cloud storage free. Otherwise every EOL system owner is walking bad PR for @ArloSmartHome for life.

• 
  Lucy ❤️🇺🇸🗽 (@MsLucyKim) reported 1 minute ago

  @SAMA92458684 @ArloSmartHome We are having the same problem today. It’s not working.

• 
  T (@PondrPowered) reported 4 minutes ago

  @ArloSmartHome is your system down???

• 
  Ed Moreau (@edmoreau) reported 5 minutes ago

  I have been spammed by @ArloSmartHome for a few weeks about a sale. I own several Pro 4 cameras and have questions about a newer model. But the AI chat (which IS NOT very intelligent at all) refuses to connect to a human because my cameras are too old. WHAT THE ACTUAL **** ?

• 
  Geo 🇺🇸 🏳️‍🌈 🇺🇦 🦋 (@InvizOne) reported 9 minutes ago

  @ArloSmartHome Thanks, but it doesn’t help. It appeared plans, including LTE, were provided by Arlo & outside LTE not recommended. Conflicting cellular info has halted a Go2 purch a live agent could easily clarify. Seems bad social media is only way to get attention/answers to product Q’s.

• 
  F3L!C!A (@FreakyFelicia) reported 10 minutes ago from New Westminster, British Columbia

  @ArloSmartHome customer service is trash

• 
  Frank (@taita1965) reported 10 minutes ago

  Tried to swap my broken camera for new one in my Arlo Secure Single Camera subscription. This used to be flawless but @ArloSmartHome removed this from the functionality. Now I have to cancel my subscription with still 8 months to go, lose my money and start a new subscription.

• 
  Spicy Bits 🤡 Show (@TheTruthSekr) reported 14 minutes ago

  @Arlo can go F off... Your EOL policy on 4-year old cameras is the last straw. Arlo has made many fumbles & poor service over the years, but I'm searching for new options, and when I find my replacement, I'm telling the whole world. @ArloSmartHome isn't a very smart company

• 
  Mike Hancock (@GCWebDesigner) reported 15 minutes ago

  @ArloSmartHome Absolute trash. Never ever buy Arlo.

• 
  mauriciobond (@mauriciobond23) reported 17 minutes ago

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  Gerard Krupa (@uxian) reported 20 minutes ago

  Apparently @ArloSmartHome are raising their prices so they can replace their buggy app with a new shiny buggy app instead of fixing the bugs.

• 
  I am no one. (@mahasitavati) reported 21 minutes ago

  @ArloSmartHome @verge Customer service is the worst, not worth it. Do not buy from this company.

• 
  Matt Barker (@htsmatt) reported 23 minutes ago

  @ArloSmartHome I need cables to connect my solar panels to my cameras. Help? Thx

• 
  BeljicaPeak (@BeljicaPeak) reported 25 minutes ago

  @ArloSmartHome Betcha the arbitrary EOL feature removal = class action. No plans to ever spend time and money on Arlo in the future. Arlo couldn’t even make its touted geofencing function reliably and regularly service was down. Now we are rewarded with EOL. Not me.

• 
  Arun 🇮🇳🇺🇸 (@arunt2016) reported 26 minutes ago

  @ArloSmartHome I changed my iPhone device after that I am not able to login back. It's sending the verification code to my email and that's not working. Unfortunately there is no support number.

• 
  DM (@Dean1Michael) reported 28 minutes ago

  @ArloSmartHome I love how “out of nowhere” the cameras always disconnect from wifi. It’s great when you’re about to go to sleep and have to instead go outside, take the camera down, and manually reset the battery so it reconnects to wifi. Straight garbage.

• 
  Steven Barczyk (@barczyksm) reported 32 minutes ago

  @ArloSmartHome Based on the bait-and-switch tactics @ArloSmartHome has employed, I can no longer recommend their products. I look forward to joining the class action lawsuit for my 5 cameras if they go through with their plan. $ARLO down almost 64% over the last year.

• 
  Tungen Gasche (@TungenGasche) reported 32 minutes ago

  @ArloSmartHome How many times an hour does an "unexpected error" have to occur before it's not "unexpected" any more?

• 
  Joseph Gruber (@josephgruber@josephgruber.space) (@JosephGruber) reported 37 minutes ago

  @ArloSmartHome Also, a fun bug I found - if I add someone as a friend, it will log them out of _their_ account anytime I change the access settings. Let me help you with the test case: User A should not be able to force User B to log out of their account. #cybersecurity #vulnerability

• 
  Sharee Nicole (@sdottnicole) reported 39 minutes ago

  @ArloSmartHome is there an issue with Trusting new devices for 2FA? My new iPhone and iPad both get error messages when I try to add as trusted devices. My old phone and iPad have been deleted.

• 
  Melissa (@llprncs) reported 42 minutes ago

  @ArloSmartHome #junk #disappointed how can such a huge company not get on the phone to help you when you purchase their equipment and now the answer is I should pay to send back the doorbell to get another one because it took them four months and now I can’t return it

• 
  mauriciobond (@mauriciobond23) reported 43 minutes ago

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  Shaydie Blue (@Shaydieblue) reported 43 minutes ago

  And while I am at it @amazon did NOT care when I tried to explain to them that they were promoting and selling defective trash from @ArloSmartHome less than 90 days and the cameras do not work properly under a covered porch.

• 
  LXP (https://spacekaren.sucks/learningxp) (@learningxp) reported 43 minutes ago

  @ArloSmartHome Trying to upgrade my EOL cameras. Credit card got charged the full amount twice. The CS chats were filled with canned answers and completely unhelpful. No idea if my order is good or not. It's been a while since I've had customer service this bad.

• 
  Denise (@DeniseGratia) reported 46 minutes ago

  @ArloSmartHome I'm waiting for my turn in the chat room and I've been waiting for over an hour and 4 people have gone thru the queue. Your service is especially terrible. The only thing you're really good at is billing.

• 
  716 Fan From 908 (@716_Fan_Frm_908) reported 47 minutes ago

  @ArloSmartHome fix your servers. What good is a “security” system that is down for hours.

• 
  Farida Yasmin (@YYFaridaYY) reported 55 minutes ago

  @ArloSmartHome is the app down. Can’t connect no matter uninstalling and reinstalling. Web log in works but app doesn’t. All device updates installed

• 
  Jason Abbate (@JasonBrobbate) reported 55 minutes ago

  Love how it takes over 3 weeks for @ArloSmartHome to get back to me to fix my geofencing issues. ‘We have to escalate this to a higher level’ You need to fire your development team and stop outsourcing your help to India who just read scripts. Fix your trash

• 
  Butters Mom (@laurakwhiteside) reported 56 minutes ago

  @ArloSmartHome @Pocketlint Hey, arlo how can I get a hold of a life person... I have tried every route and cannot get anyone to help me on my arlo back online. And you offer a phone number, which just happens to be one number short of an actual phone number. Can you please give me a number ? I need help.

• 
  Jake Campbell (@JCampbell_00) reported 60 minutes ago

  @ArloSmartHome tech support is crap. Terrible experience. I’m ripping it off the house and going to buy something else.