Arlo status: device issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 25, 3:40 AM EDT	0	0
Apr 25, 4:00 AM EDT	0	0
Apr 25, 4:20 AM EDT	0	0
Apr 25, 4:40 AM EDT	0	0
Apr 25, 5:00 AM EDT	0	0
Apr 25, 5:20 AM EDT	0	0
Apr 25, 5:40 AM EDT	0	0
Apr 25, 6:00 AM EDT	0	0
Apr 25, 6:20 AM EDT	0	0
Apr 25, 6:40 AM EDT	0	0
Apr 25, 7:00 AM EDT	0	0
Apr 25, 7:20 AM EDT	0	0
Apr 25, 7:40 AM EDT	0	0
Apr 25, 8:00 AM EDT	0	0
Apr 25, 8:20 AM EDT	0	0
Apr 25, 8:40 AM EDT	0	0
Apr 25, 9:00 AM EDT	0	0
Apr 25, 9:20 AM EDT	0	0
Apr 25, 9:40 AM EDT	0	0
Apr 25, 10:00 AM EDT	0	0
Apr 25, 10:20 AM EDT	0	0
Apr 25, 10:40 AM EDT	0	0
Apr 25, 11:00 AM EDT	0	0
Apr 25, 11:20 AM EDT	0	0
Apr 25, 11:40 AM EDT	0	0
Apr 25, 12:00 PM EDT	0	0
Apr 25, 12:20 PM EDT	0	0
Apr 25, 12:40 PM EDT	0	0
Apr 25, 1:00 PM EDT	0	0
Apr 25, 1:20 PM EDT	0	0
Apr 25, 1:40 PM EDT	0	0
Apr 25, 2:00 PM EDT	0	0
Apr 25, 2:20 PM EDT	0	0
Apr 25, 2:40 PM EDT	0	0
Apr 25, 3:00 PM EDT	0	0
Apr 25, 3:20 PM EDT	0	0
Apr 25, 3:40 PM EDT	0	0
Apr 25, 4:00 PM EDT	0	0
Apr 25, 4:20 PM EDT	0	0
Apr 25, 4:40 PM EDT	0	0
Apr 25, 5:00 PM EDT	0	0
Apr 25, 5:20 PM EDT	0	0
Apr 25, 5:40 PM EDT	0	0
Apr 25, 6:00 PM EDT	0	0
Apr 25, 6:20 PM EDT	0	0
Apr 25, 6:40 PM EDT	0	0
Apr 25, 7:00 PM EDT	0	0
Apr 25, 7:20 PM EDT	0	0
Apr 25, 7:40 PM EDT	0	0
Apr 25, 8:00 PM EDT	0	0
Apr 25, 8:20 PM EDT	0	0
Apr 25, 8:40 PM EDT	0	0
Apr 25, 9:00 PM EDT	0	0
Apr 25, 9:20 PM EDT	0	0
Apr 25, 9:40 PM EDT	0	0
Apr 25, 10:00 PM EDT	0	0
Apr 25, 10:20 PM EDT	0	0
Apr 25, 10:40 PM EDT	0	0
Apr 25, 11:00 PM EDT	0	0
Apr 25, 11:20 PM EDT	0	0
Apr 25, 11:40 PM EDT	0	0
Apr 26, 12:00 AM EDT	0	0
Apr 26, 12:20 AM EDT	0	0
Apr 26, 12:40 AM EDT	0	0
Apr 26, 1:00 AM EDT	0	0
Apr 26, 1:20 AM EDT	0	0
Apr 26, 1:40 AM EDT	0	0
Apr 26, 2:00 AM EDT	0	0
Apr 26, 2:20 AM EDT	0	0
Apr 26, 2:40 AM EDT	0	0
Apr 26, 3:00 AM EDT	0	0
Apr 26, 3:20 AM EDT	0	0
Apr 26, 3:40 AM EDT	0	0

At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

Online Features (27%)
Device Failure (23%)
Sign in (19%)
App Crashing (13%)
Errors (10%)
Website Down (8%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

City	Problem Type	Report Time
Longmont	Device Failure	3 days ago
Longmont	Online Features	18 days ago
Perkasie	Errors	22 days ago
New York City	Device Failure	25 days ago
Salzgitter	Sign in	26 days ago
Fort Wayne	Device Failure	27 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

Justin Roth (@JustinRoth) reported 2 minutes ago
@ArloSmartHome I bought my camera system less than 3.5 years ago and now it will be a brick without any buyback or future purchase incentive? You lost a customer for life. Terrible way to run a business.
Gaaiz (@gaaiz) reported 2 minutes ago
@ArloSmartHome It was clearly a big mistake advising your products to my friends and family, which I now have to explain this terrible EOL decision. Off course I will tell them not to use Arlo products ever again after this little stunt.
RossCreations (@CreationsRoss) reported 4 minutes ago
Dude this video surveillance company really doesn’t have a way to download 24/7 video snippets. That’s like a plumber not working on toilets @ArloSmartHome figure this out or I gotta find another company. Sucks cause I’ve really liked u so far
Scott 🌻 (@ScottyWitte) reported 4 minutes ago
@ArloSmartHome It’s normal to be frequently, randomly logged out of the Arlo app. But now, this time, I’m unable to log back in. No reason or error given. I’m assuming the people that run this company don’t use their own products.
taylorpineiro (@taylorpineiro) reported 5 minutes ago
Looking for a terrible example of an #aichatbot? Look no further than @ArloSmartHome! Truly an atrocious experience.
Dayne Turner (@DayneTurner1) reported 5 minutes ago
Arlo EOLing devices that are 5 years old. Piss poor action by this company. Will be moving to someone else after this move. Tisk tisk. #arlo @ArloSmartHome
LizRoddy222 (@Roddy222) reported 9 minutes ago
@C__Start @ArloSmartHome @ArloEU Confirming that VMB4000 is down.
Chris Szmergiel (@SzmergielChris) reported 13 minutes ago
@BeljicaPeak @ArloSmartHome Even better they still lie to their android users forcing them to turn on insecure permissions. I dropped Arlo completely after they doubled down on the permissions.
F3L!C!A (@FreakyFelicia) reported 14 minutes ago from New Westminster, British Columbia
@ArloSmartHome customer service is trash
Denise (@DeniseGratia) reported 14 minutes ago
@ArloSmartHome I'm waiting for my turn in the chat room and I've been waiting for over an hour and 4 people have gone thru the queue. Your service is especially terrible. The only thing you're really good at is billing.
dylan (@DylanStratton) reported 14 minutes ago
I’m ready to switch to a new camera system and get away from @ArloSmartHome. They’re killing old cameras and customer service is the worst. They only let me talk to robots. Any security camera suggestions???
Jake Campbell (@JCampbell_00) reported 19 minutes ago
@ArloSmartHome tech support is crap. Terrible experience. I’m ripping it off the house and going to buy something else.
avfc (@krispycremekef) reported 21 minutes ago
@ArloSmartHome One of the worst purchases I’ve ever made,end of
🏎 (@wrinkled_lemon) reported 21 minutes ago
@ArloSmartHome I will never trust your products again. If you can do this to earlier models, what's stopping you from EOL-ing current models a couple of years down the road? Why would I *upgrade* to new models when you can just pull the infrastructural support for it later?
Ryan Holt (@RyanHoltNC) reported 23 minutes ago
The @ArloSmartHome Doorbell Cameras are a piece of ****. Just absolutely terrible.
716 Fan From 908 (@716_Fan_Frm_908) reported 25 minutes ago
@ArloSmartHome fix your servers. What good is a “security” system that is down for hours.
Ellen Foster (@ellennnfoster) reported 25 minutes ago
@ArloSmartHome is there an outage on your doorbell server? I'm unable to access any smart features and am getting generic motion notifications, no previews, etc. (I have a subscription)
Jason Desaulnier (@Desaulnier27) reported 25 minutes ago
@ArloSmartHome why does the geofencing option for my cameras not work? Please help
mauriciobond (@mauriciobond23) reported 27 minutes ago
@ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”
Jaszlyn Fennelle (@JaszlynF) reported 27 minutes ago
@ArloSmartHome Why is it so hard to get help ? It seems so many people are having trouble with battery problems and I need help ! You have to have a subscription to receive live support ? My cameras don’t work !
Bonnie Showerman (@BonnieShowerman) reported 27 minutes ago
@ArloSmartHome The absolute worst doorbell ever made! No support help, can even speak to a live person. Don’t wast your money!
LUGA (@luga2020) reported 27 minutes ago
@ArloSmartHome Still not working…
Skeldor (@skeldor) reported 31 minutes ago
@ArloSmartHome you guys are the Southwest Airlines of video doorbell companies. Got one for Christmas and have tried for hours to install just to be told you don’t have the bandwidth to handle all the new customers and my doorbell is now offline. Uninstalling and returning.
mrspeeed (@mrspeeed4) reported 32 minutes ago
@ArloSmartHome EOL policy is trash will not be buying anymore arlo products and giving you poor reviews where I can
Alex Mereness (@MerenessAlex) reported 34 minutes ago
@ArloSmartHome I’ve spent well over $700 into this system, based on promises and claims made by you. It’s disappointing that you now choose to go back on said promises, I understand not supporting old hardware, but effectively bricking/paywalling the system unless more money is spent is trash.
Tungen Gasche (@TungenGasche) reported 43 minutes ago
@ArloSmartHome How many times an hour does an "unexpected error" have to occur before it's not "unexpected" any more?
Mike Woslager (@MikeWoslager) reported 50 minutes ago
@ArloSmartHome returned my system 👍worst customer service ever. No manual no support. Look elsewhere for cameras Arlo SUCKS!
I am no one. (@mahasitavati) reported 54 minutes ago
@ArloSmartHome @TechHive Customer service is the worst, not worth it. Do not buy from this company.
Shaun Verses Sheep (@shaunvssheep) reported 55 minutes ago
@ArloSmartHome App is not muting notifications on IOS... Please fix... No matter how many times I press "mute notifications" in arlo app, it still sends them...
Caleb J Robinson (@calebjrobinson3) reported 60 minutes ago
@ArloSmartHome One of the links that was sent to help me was about how to manually record videos. It’s like you didn’t even read what I originally said.