1. Home
  2. Companies
  3. Arlo
Arlo

Arlo status: device issues and outage reports

Service-wide status: Arlo

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.

Problems in the last 24 hours

Arlo signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

  • Service-wide signals
  • Service-wide baseline

At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

  • 38% Device Failure (38%)
  • 25% Online Features (25%)
  • 25% Sign in (25%)
  • 13% Errors (13%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

CityProblem TypeReport Time
Vreden Errors 14 days ago
Sanford Device Failure 17 days ago
Oberstdorf Online Features 28 days ago
Schwarzheide Sign in 29 days ago
Frankfurt am Main Online Features 1 month ago
Oldenburg Sign in 1 month ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

  • learningxp
    LXP (https://spacekaren.sucks/learningxp) (@learningxp) reported

    @ArloSmartHome Trying to upgrade my EOL cameras. Credit card got charged the full amount twice. The CS chats were filled with canned answers and completely unhelpful. No idea if my order is good or not. It's been a while since I've had customer service this bad.

  • mirceadesign
    Mircea Piturca (@mirceadesign) reported

    @ArloSmartHome has probably the worst customer support ever. I have contacted them several weeks ago and I still did not received any response. Amazing how these companies treat customers nowadays

  • Dean1Michael
    DM (@Dean1Michael) reported

    @ArloSmartHome I love how “out of nowhere” the cameras always disconnect from wifi. It’s great when you’re about to go to sleep and have to instead go outside, take the camera down, and manually reset the battery so it reconnects to wifi. Straight garbage.

  • barczyksm
    Steven Barczyk (@barczyksm) reported

    @ArloSmartHome Based on the bait-and-switch tactics @ArloSmartHome has employed, I can no longer recommend their products. I look forward to joining the class action lawsuit for my 5 cameras if they go through with their plan. $ARLO down almost 64% over the last year.

  • MWillner2
    Matt (@MWillner2) reported

    Rug-pull by @ArloSmartHome. Purchased two Arlo Baby’s when they were advertising free cloud storage and now they took it away. This is poor business practice. Also there’s no way to get any service support online unless you pay money for a plan. Do better!

  • JasonBrobbate
    Jason Abbate (@JasonBrobbate) reported

    @ArloSmartHome I don’t need a link to help me. Your tech support couldn’t even add a device to my account. Your own team can’t even work your stupid interface. Go play in traffic

  • TCOLLEGECUSE
    TCOLLEGECUSE (@TCOLLEGECUSE) reported

    @ArloSmartHome @mbmcrae My frustration with your company and its poor customer service has reached a tweetable moment unfortunately. It is fine for a company to discontinue products. That is common, but to not arm your customer success associates with the proper information and

  • TheTruthSekr
    Spicy Bits 🤡 Show (@TheTruthSekr) reported

    @Arlo can go F off... Your EOL policy on 4-year old cameras is the last straw. Arlo has made many fumbles & poor service over the years, but I'm searching for new options, and when I find my replacement, I'm telling the whole world. @ArloSmartHome isn't a very smart company

  • SteveJMusselman
    Steve Musselman (@SteveJMusselman) reported

    @ArloSmartHome your customer service is absolutely the worse!! You have no phone number to contact for support, nothing but automotive questions. I wish I had never bought your cameras!! Can’t get any help from any. Straight trash!!

  • mahasitavati
    I am no one. (@mahasitavati) reported

    @ArloSmartHome @verge Customer service is the worst, not worth it. Do not buy from this company.

  • JasonBrobbate
    Jason Abbate (@JasonBrobbate) reported

    Love how it takes over 3 weeks for @ArloSmartHome to get back to me to fix my geofencing issues. ‘We have to escalate this to a higher level’ You need to fire your development team and stop outsourcing your help to India who just read scripts. Fix your trash

  • YossarianV5
    Yossarian is PRO-CHOICE and ANTI-FA (@YossarianV5) reported

    @ArloSmartHome your "customer service" is non-existent. Three cameras functionally inoperable and I can't get any responses worth a **** within a reasonable (it's been a week) amount of time. Really disappointing.

  • daniellemrubio
    d@nielle (@daniellemrubio) reported

    @ArloSmartHome I cannot log in on app or browser or reset my password. I get an error each time and it tells me to contact support but then says I don’t have access to support. Can you help me so I can use the system I paid hundreds of dollars to install? This is insane.

  • HeavenS98386596
    🅷🅴🅰🆅🅴🅽 🆂🅴🅽🆃 * 🅰🆁🅼🆈 🆅🅴🆃 (@HeavenS98386596) reported

    @mbmcrae Fix your current problems! Where is the complete user manual for the Arlo Ultra 2 XL? Is this customer service? I think I bought an @ArloSmartHome boat anchor!

  • gaaiz
    Gaaiz (@gaaiz) reported

    @ArloSmartHome It was clearly a big mistake advising your products to my friends and family, which I now have to explain this terrible EOL decision. Off course will tell them not to use Arlo products ever again after his little stunt.

  • GregLilly
    Greg - digging through archives (@GregLilly) reported

    @ArloSmartHome I can't find a way to switch my subscription to yearly -- like the price increase email said to do....HELP!

  • mobinaut
    Mobinaut (@mobinaut) reported

    hi @ArloSmartHome Horrible App update... really bad design but we have to live with it. Can you help ua discover where Zones shortcut is hidden in the new UI? I have a subscription.

  • CraigAllen0921
    Craig Allen (@CraigAllen0921) reported

    @ArloSmartHome WTF Arlo. Will not sell me my upgrade cameras because I live in NC or is it because I'm not woke! I'm a huge @NETGEAR fan with a lot of their product. I'm about to throw everything out and go find the equipment else where! UNBELIEVABLE

  • alex__0113
    Alex (@alex__0113) reported

    @ArloSmartHome Where do I start… •Your 6month battery claim appears to be more like 1 week •you have more or less double your CVR prices • Why can CVR not be locally stored • I can’t view my cameras live on a laptop • poor customer service Poor company. Would never choose again

  • JohnBurke72
    John (@JohnBurke72) reported

    @ArloSmartHome officially done with arlo. Cameras constantly disconnect now base station no longer connects at all. Garbage, buy @ring

  • Hugeduar27
    Hugo Cruz (@Hugeduar27) reported

    @ArloSmartHome My Arlo Essential Wireless Security Camera 3 Pack the battery don't work, i have 6 months with this cameras and the life battery is around 1 hour... i need help with this...

  • wHENigEToFF
    Colin (@wHENigEToFF) reported

    So sick of @ArloSmartHome cams. Constant issues. I was sold on the features, but 2 out of 4 appear offline constantly; I'm lucky if a battery lasts 2 weeks on the optimized setting NOT the 3 or 6 months Arlo claims; my Apple TV sees them fine, but MY.Arlo sees them rebooting. FML

  • theredwings26jk
    Cyndi (@theredwings26jk) reported

    @ArloSmartHome Resolved the problem everything is back on and working.

  • RoughTradeRadio
    RoughTradeRadio (@RoughTradeRadio) reported

    @ArloSmartHome @ArloSmartHome system gone bye bye now--in the trash. Here's to hoping losing a customer hurts 🥂Been replaced with @blinkforhome ; hopefully they will continue to support their products 7 years down the road.

  • Gshigs
    LOCK HIM UP 🇺🇸 🇺🇦 (@Gshigs) reported

    @CNETNews Arlo is a scam. Advertise cloud storage and camera notifications for years - the main reason for choosing them - and then just announce they’re EOLing and shutting it down. Why would anyone buy from @ArloSmartHome again?

  • dslunceford
    Steve Lunceford (@dslunceford) reported

    @ArloSmartHome Terrible new EOL policy. Will never buy another of your products again. I have 5 cameras myself and know of three other families who bought on my recommendation.

  • Qinda808
    BIG Q DOG ✊🏾 (@Qinda808) reported

    @ArloSmartHome I have 300 archived videos that takes 3 taps to delete.. at this point it will take close to #onethousand tapes to delete archived videos.. your app interface is ****!!

  • laurakwhiteside
    Butters Mom (@laurakwhiteside) reported

    @ArloSmartHome @Pocketlint Hey, arlo how can I get a hold of a life person... I have tried every route and cannot get anyone to help me on my arlo back online. And you offer a phone number, which just happens to be one number short of an actual phone number. Can you please give me a number ? I need help.

  • BeljicaPeak
    BeljicaPeak (@BeljicaPeak) reported

    @ArloSmartHome Betcha the arbitrary EOL feature removal = class action. No plans to ever spend time and money on Arlo in the future. Arlo couldn’t even make its touted geofencing function reliably and regularly service was down. Now we are rewarded with EOL. Not me.

  • BadRammaJamma
    justin (@BadRammaJamma) reported

    @ArloSmartHome @ArloSmartHome why am I not allowed to talk to a live agent even though I bought your equipment and it’s not working??? I have to pay you again for a subscription before someone will talk to me, if anybody is considering Arlo, don’t buy it!

Arlo detected incident history

These records describe service-wide increases in reported problems. They do not confirm an outage at every address. Recorded end times describe our detection window, not a provider-confirmed repair.

  • Detected:
    Detection ended: (473 minutes)
  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    Detection ended: (16 minutes)
  • Detected:
    Detection ended: (64 minutes)
  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    No end recorded. This alone does not establish the current status.

What to do if Arlo is not working

Compare your issue with the local reports and map. Note the affected service and when the problem began before contacting Arlo; report your own experience using the report button above.

How to interpret these reports

Direct reports are submitted by visitors. Locations may be estimated from their connection or supplied by the reporter. A low local count does not establish that service is working; the service-wide status and local report totals describe different areas. How our outage detection works