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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Online Features (37%)
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Device Failure (30%)
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Sign in (16%)
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Website Down (9%)
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Errors (5%)
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App Crashing (2%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Willoughby |
Online Features | |
| Newland |
Device Failure | |
| Elk Grove |
Sign in | |
 Seedorf |
Sign in | |
 Perpignan |
Errors | |
| Williamstown |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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raoul
(@raoul23679755) reported
@ArloSmartHome terrible customer service, they are not capable to arrange for a courrier to return purchased by items. It has been going on for weeks now, I must not be the first customer to return an item…
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Steve Holstein
(@Holstein) reported
Hello, @ArloSmartHome. Did you know that if your push notification system isn't working a user can't login to their account to update their payment info? And if they don't update their info you cancel their account? I messaged you with this issue but haven't heard back.
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Chris
(@mrchrxs) reported
@ryangjchandler @jbrooksuk @ArloSmartHome Apparently even if Eufy servers are down, you can’t view the recordings on the base. We just went with Eufy because of price and HomeKit.
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ALPES ECOLOGIE
(@ALPESECOLOGIE) reported
@SiobhanBaynes @ArloSmartHome I had the same issue ..I never taught of getting my account back …massive appreciation to @AgentFemiTv for recovering my ..suspended ..locked.. hacked or banned .. disabled account you should check them out too.....✅ .
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Oliver Starr
(@OWStarr) reported
@ArloSmartHome your iOS app is buggy af. Every time you expand the view of a camera then reduce it, the whole app hangs. This has been happening since day one but it’s become an unacceptable annoyance. Please fix it!!!
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Brian P
(@Chefpuz) reported
@ArloSmartHome I’m not getting any help with the phone support people. They never call back or update cases and issues never resolved
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C.J. Dunbar
(@Iamtravelcat55) reported
@ArloSmartHome @TWICEonline I wanted this…until I got a camera set & 1 new out of box is defective,..been trying for over 7 months to get some help…no real person to talk to…they waiting out warranty..,shady…changed my wish list for my bee home to @RING
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Shiba Inu Token
(@ShibaInuCoin13) reported
@Zenia1019 @ArloSmartHome Worst customer service ever. I'm convinced the product is trash. We all have the same complaints and we all get a copy and paste response on how to fix...which never ever works. They have sooooo many 1* reviews with the same complaints.
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Morgan Greenhalgh
(@msgexplores) reported
While @ArloSmartHome makes products that work well until they fail. After 5 months my doorbell died. Then 2 weeks with the worst customer service. Then we'll send you a replacement, at your cost. I'd avoid. The singular worst customer service I've experienced.
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-RaceX-
(@RaceX) reported
Hi @ArloSmartHome your cameras offer some of the best picture quality available but your software is hot garbage. Probably going to return the kit.
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Evan Meltzer
(@emeltze) reported
@ArloSmartHome Been trying to reach a live help agent for a week for tech support. What is going on??????!!!
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raoul
(@raoul23679755) reported
@ArloSmartHome Terrible customer service, are not capable to arrange a return and refund. Surely I am not the first customer to return an item?
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John
(@GearheartJohn) reported
@ArloSmartHome No support and now 2 step verification. No wonder they have closed down phone support, probably couldn't handle all the complaints.
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Chris Brown
(@ChrisBDesign1) reported
I’ve been attempting to get help with an issue since August but @ArloSmartHome decided to longer have a phone option and their chat bot is absolute trash. To top things off, now you have to PAY FOR A SUBSCRIPTION for support? I’m switching to Google Nest.
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Gary Hailes
(@GaryHailes) reported
@VerisureUK @ArloSmartHome Pqlease do not get involved with these. The cameras and bell have been nothing but trouble and have been off line more than on. Customer service is appalling, they clearly spent too much on a misleading TV campaign and nothing on customer service.
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Phil McCracken
(@RickHdz9) reported
@ArloSmartHome Worst customer care ever. No wonder why Ring is always recommended over any of these crappy brands. Can't see my cameras live action at 1am probably when I need them working the most.
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🇬🇧🏴 Yorkshire:🇺🇸🇨🇱
(@sonbaetaekwondo) reported
@ArloSmartHome The goods are great the after sales service is quite frankly awful . Just hope no one has a problem as the customer care isn't in existence
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ERIC
(@poff34) reported
Do not ever buy @ArloSmartHome products. They do not stand behind their product and their customer support sucks when you need help. I have asked for a manager to talk about my issues and have been told chat does not have managers that I will need to call in and wait on hold.
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C.J. Dunbar
(@Iamtravelcat55) reported
@ArloSmartHome @tomsguide If only the products actually worked & there was actually some way to get help/resolutions from your “so called” customer support
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Donna Martinez, EdD
(@dcmartin336) reported
@ArloSmartHome Help- New camera&Account: Husband at the house set it up. I'm at different location and set up account too not realizing I needed to have his invite sent to me. How do I delete the account I started (no devices on) to accept his friend invite and set up our camera remotely?
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Mischelle Watkins
(@bmwMischelle) reported
@ArloSmartHome @obsessed_atl It's actually YOUR responsibility to handle your customers. It's not the communities problem. It's your business model not ours. Don't place the responsibility on us. Or pay people on the forum every time they help someone.
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C.J. Dunbar
(@Iamtravelcat55) reported
@ArloSmartHome Only if it worked…new out of the box mine hasn’t worked….been trying to get help for over 7months…hopefully no one else buys your products
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Jamie Bishop
(@j4m1eb) reported
@VerisureUK customer service joke as usual. Got the @ArloSmartHome doorbell which was poor. Returned it, told twice that the £4.99 would not be charged but it has been. Was told I would be refunded postage which hasn't - 30min phone call, have to wait and see if they take it
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DelNortez
(@delnortez) reported
@ArloSmartHome I spent four hours trying to get the simplest of questions answered by your support today. No luck, even when I tried to pay your support extortion. I guess tomorrow I’ll rip out your garbage equipment and find a company who cares about paying customers. #ripoff
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J-man
(@Barta57) reported
@ArloSmartHome Just bought a new memory stick and it isn’t working. Help?
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Lucy Loo
(@Lwsifur) reported
@ArloSmartHome is your app down in the UK? Keeps crashing and then won't log back in (tried on 3 different devices)
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amers kayla
(@AmersKayla) reported
@ArloSmartHome It sucks when you put a wall between the consumer and the company. customer service is terrible and you don't allow us to talk to anybody on the phone. The company "ring" does you can actually talk to somebody. Why would you not want to talk to your customers #arlo
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DelNortez
(@delnortez) reported
@ArloSmartHome Hey folks I found out how to get the attention of Arlo “support”. Call Bob at 408-824-7000 and he will forward your info to Arlo “support”. Bob’s a nice guy but doesn’t understand how Arlo support got so broken.
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Chris Briggs
(@confusedmatrix) reported
@jbrooksuk @ArloSmartHome Another vote for @EufyOfficial from me. Battery can be an issue when using with HomeKit though
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Yonica Squires
(@HRGirl411) reported
@ArloSmartHome why don't you have a customer service number or a way to speak with a representative? I have a billing issue. Please advise