Arlo status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

• Sign in (44%)
• Online Features (17%)
• App Crashing (17%)
• Errors (11%)
• Device Failure (11%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

City	Problem Type	Report Time
Bochum	Device Failure	3 days ago
Jonage	Device Failure	15 days ago
Boussières	Errors	2 months ago
Township of Evan	Sign in	2 months ago
Perth	Online Features	2 months ago
Olney	App Crashing	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Merryfield Homes (@MerryfieldHomes) reported 7 minutes ago

  @ArloSmartHome can someone please reach out to me. Your chat support is not resolving my issue

• 
  Nickalas W. Venables (@TheRealNWV) reported 10 minutes ago

  In case you're wondering, yes @ArloSmartHome security cameras are currently down. The entire ******* network. So I'm not saying anyone *should* rob anyone, but it certainly would be a good time if you were the kind of person who'd do such a thing.

• 
  TCOLLEGECUSE (@TCOLLEGECUSE) reported 10 minutes ago

  @ArloSmartHome @mbmcrae My frustration with your company and its poor customer service has reached a tweetable moment unfortunately. It is fine for a company to discontinue products. That is common, but to not arm your customer success associates with the proper information and

• 
  Citizen Mane (@HoosierFordMan) reported 10 minutes ago

  @ArloSmartHome hey Arlo! Maybe you should stop telling people that it’s their internet that causes every single issue that arises with your cameras! I spent two hours chatting with your worthless support team on the app and that’s all they can offer when it’s so clearly hardware

• 
  Scott 🌻 (@ScottyWitte) reported 17 minutes ago

  @ArloSmartHome It’s normal to be frequently, randomly logged out of the Arlo app. But now, this time, I’m unable to log back in. No reason or error given. I’m assuming the people that run this company don’t use their own products.

• 
  Jason Abbate (@JasonBrobbate) reported 18 minutes ago

  @ArloSmartHome Thank you AI slop but it all worked fine. Then you changed UI. Now it’s broke. I’m still waiting for my call back from your awful Pakistan based support team about this issue from 4 weeks ago. I don’t need an article to tell me how to work location services

• 
  mauriciobond (@mauriciobond23) reported 21 minutes ago

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  Mobinaut (@mobinaut) reported 21 minutes ago

  hi @ArloSmartHome Horrible App update... really bad design but we have to live with it. Can you help ua discover where Zones shortcut is hidden in the new UI? I have a subscription.

• 
  Jacob Hernandez (@JJHulk85) reported 23 minutes ago

  @ArloSmartHome Why is it so hard to get assistance on my camera, when I do get someone they hang up on me and are talking to someone else while talking to me. Still haven't resolved my camera issue

• 
  LXP (https://spacekaren.sucks/learningxp) (@learningxp) reported 24 minutes ago

  @ArloSmartHome Trying to upgrade my EOL cameras. Credit card got charged the full amount twice. The CS chats were filled with canned answers and completely unhelpful. No idea if my order is good or not. It's been a while since I've had customer service this bad.

• 
  Save Lives! (@BrotherBourbon) reported 26 minutes ago

  Hey @ArloSmartHome I just bought a whole system on Ring because your chat is terrible and you can’t get anyone on a call. Worst customer support I’ve ever seen.

• 
  Joseph Gruber (@josephgruber@josephgruber.space) (@JosephGruber) reported 27 minutes ago

  @ArloSmartHome Also, a fun bug I found - if I add someone as a friend, it will log them out of _their_ account anytime I change the access settings. Let me help you with the test case: User A should not be able to force User B to log out of their account. #cybersecurity #vulnerability

• 
  F3L!C!A (@FreakyFelicia) reported 29 minutes ago from New Westminster, British Columbia

  @ArloSmartHome customer service is trash

• 
  Finchwizard (@Finchwizard) reported 29 minutes ago

  @ArloSmartHome Terrible company and products. People who used them from the start were beta testers and have now been thrown aside from End of Life products. Stay away and literally chose any other company. Its a disgrace.

• 
  Dayne Turner (@DayneTurner1) reported 30 minutes ago

  Arlo EOLing devices that are 5 years old. Piss poor action by this company. Will be moving to someone else after this move. Tisk tisk. #arlo @ArloSmartHome

• 
  Butters Mom (@laurakwhiteside) reported 31 minutes ago

  @ArloSmartHome @Pocketlint Hey, arlo how can I get a hold of a life person... I have tried every route and cannot get anyone to help me on my arlo back online. And you offer a phone number, which just happens to be one number short of an actual phone number. Can you please give me a number ? I need help.

• 
  Mike Hancock (@GCWebDesigner) reported 38 minutes ago

  @ArloSmartHome Absolute trash. Never ever buy Arlo.

• 
  Pepe Reporting (@U_R_Not_A_Woman) reported 42 minutes ago

  @ArloSmartHome So you can EOL this product too and not support the hardware that I paid more for? No thanks no one wants your ****.

• 
  mauriciobond (@mauriciobond23) reported 44 minutes ago

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  Melissa (@llprncs) reported 48 minutes ago

  @ArloSmartHome super disappointed got doorbell in December. Been looking for help back-and-forth. No one will call me.Still not hooked up 30th message back-and-forth. You gonna make me pay for your defective device to send it back. Why can no one help me this is a joke.

• 
  LUGA (@luga2020) reported 49 minutes ago

  @ArloSmartHome Still not working…

• 
  Justin Edmead (@JustinEdmead) reported 51 minutes ago

  @0zFoggy @ArloSmartHome I completely agree. I am fed up with @ArloSmartHome and seriously considering alternatives. The support has been poor for a long time and is not of the quality you'd expect for the price they charge. Not much tangible problem solving from tier 1 support

• 
  Jason Abbate (@JasonBrobbate) reported 51 minutes ago

  @ArloSmartHome would be cool if you fixed your geofencing. When the program says ‘all devices’ but activates when anyone leaves or comes. **** you. I hope you go bankrupt

• 
  mauriciobond (@mauriciobond23) reported 52 minutes ago

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  Michael Bobelian (@mbobelian) reported 52 minutes ago

  In less than three years, my Arlo doorbell @ArloSmartHome broke. That's a short lifespan and I can't get anyone to help me with it on the phone or online. I'm disappointed that Arlo won't stand behind its product and the terrible #CustomerService

• 
  Ian Ireland (@amracinggreen) reported 55 minutes ago

  @ArloSmartHome Thinking of buying Arlo? I’d think twice. An 18-month-old camera fails, it’s just out of warranty, yet I’ve paid a monthly subscription throughout. This isn’t my first poor experience either 1/4

• 
  AmericanMade (@AmericanMadeCPM) reported 59 minutes ago

  @ArloSmartHome What a difficult time I have had with any customer support from Arlo. It’s been terrible. 17x trying to update a firmware update with an existing camera. On the phone an hour. Had to buy a new camera. Absolutely terrible experience.

• 
  Doug (@BULLYDOG77) reported 1 hour ago

  @ArloSmartHome Is arlo down today ?

• 
  Denise (@DeniseGratia) reported 1 hour ago

  @ArloSmartHome I'm waiting for my turn in the chat room and I've been waiting for over an hour and 4 people have gone thru the queue. Your service is especially terrible. The only thing you're really good at is billing.

• 
  I am no one. (@mahasitavati) reported 1 hour ago

  @ArloSmartHome @Pocketlint Customer service is the worst, not worth it. Do not buy from this company.