Arlo status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Arlo users through our website.

• Online Features (22%)
• Sign in (22%)
• App Crashing (22%)
• Device Failure (22%)
• Errors (11%)

Live Outage Map

The most recent Arlo outage reports came from the following cities:

City	Problem Type	Report Time
Oldenburg	Sign in	12 hours ago
Bochum	Device Failure	4 days ago
Jonage	Device Failure	17 days ago
Boussières	Errors	2 months ago
Township of Evan	Sign in	2 months ago
Perth	Online Features	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Arlo Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jerry Norman (@JerryNo40834855) reported 7 minutes ago

  @ArloSmartHome the worst camera I've purchased sold by Walmart

• 
  Matt (@MWillner2) reported 7 minutes ago

  Rug-pull by @ArloSmartHome. Purchased two Arlo Baby’s when they were advertising free cloud storage and now they took it away. This is poor business practice. Also there’s no way to get any service support online unless you pay money for a plan. Do better!

• 
  Pepe Reporting (@U_R_Not_A_Woman) reported 7 minutes ago

  @ArloSmartHome So you can EOL this product too and not support the hardware that I paid more for? No thanks no one wants your ****.

• 
  SAMA (@SAMA92458684) reported 8 minutes ago

  @ArloSmartHome Unfortunately I couldn’t log into my account from my phone or from any other devices. I tried to do all the steps that mentioned in the website through the society experience please, I need help to login .

• 
  Steven Barczyk (@barczyksm) reported 8 minutes ago

  @ArloSmartHome Based on the bait-and-switch tactics @ArloSmartHome has employed, I can no longer recommend their products. I look forward to joining the class action lawsuit for my 5 cameras if they go through with their plan. $ARLO down almost 64% over the last year.

• 
  Michael Bobelian (@mbobelian) reported 9 minutes ago

  In less than three years, my Arlo doorbell @ArloSmartHome broke. That's a short lifespan and I can't get anyone to help me with it on the phone or online. I'm disappointed that Arlo won't stand behind its product and the terrible #CustomerService

• 
  AmberChaiT (@AmberChaiT) reported 9 minutes ago

  @ArloSmartHome hey idiots!HOW ABOUT ACTUALLY SENDING THE PUSH NOTIFICATIONS THIS YEAR WHEN SOMEONE NEEDS TO LOG IN? WOW YOU SYSTEMS ARE ****!

• 
  mauriciobond (@mauriciobond23) reported 9 minutes ago

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  mauriciobond (@mauriciobond23) reported 12 minutes ago

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  Jacob Hernandez (@JJHulk85) reported 12 minutes ago

  @ArloSmartHome Why is it so hard to get assistance on my camera, when I do get someone they hang up on me and are talking to someone else while talking to me. Still haven't resolved my camera issue

• 
  justin (@BadRammaJamma) reported 17 minutes ago

  @ArloSmartHome @ArloSmartHome why am I not allowed to talk to a live agent even though I bought your equipment and it’s not working??? I have to pay you again for a subscription before someone will talk to me, if anybody is considering Arlo, don’t buy it!

• 
  mamamae (@maegansmiles04) reported 23 minutes ago

  @ArloSmartHome I got a new phone and now my system won’t let me log in even with verification and doesn’t “trust” device even after I select trust. No one is answering phone calls and your online chat doesn’t help

• 
  Finchwizard (@Finchwizard) reported 24 minutes ago

  @ArloSmartHome Terrible company and products. People who used them from the start were beta testers and have now been thrown aside from End of Life products. Stay away and literally chose any other company. Its a disgrace.

• 
  Hugo Cruz (@Hugeduar27) reported 24 minutes ago

  @ArloSmartHome My Arlo Essential Wireless Security Camera 3 Pack the battery don't work, i have 6 months with this cameras and the life battery is around 1 hour... i need help with this...

• 
  RossCreations (@CreationsRoss) reported 26 minutes ago

  Dude this video surveillance company really doesn’t have a way to download 24/7 video snippets. That’s like a plumber not working on toilets @ArloSmartHome figure this out or I gotta find another company. Sucks cause I’ve really liked u so far

• 
  Bill Kampouris (@BillKampouris) reported 31 minutes ago

  @ArloSmartHome Your cameras suck and so do you as a company. DO NOT BUY THIS GARBAGE!

• 
  DDGvision (@DDGvision) reported 32 minutes ago

  @ArloSmartHome are you guys having an issue again? My doorbell camera and inside camera is no longer recording

• 
  Alex Mereness (@MerenessAlex) reported 32 minutes ago

  @ArloSmartHome I’ve spent well over $700 into this system, based on promises and claims made by you. It’s disappointing that you now choose to go back on said promises, I understand not supporting old hardware, but effectively bricking/paywalling the system unless more money is spent is trash.

• 
  Steven Loi (@StevenLoi) reported 33 minutes ago

  .@ArloSmartHome is the only way to unsubscribe from email alerts (but maintain push notification alerts) is to mark your emails as spam? There is no ability on the website nor mobile app to stop the email alerts (baby monitor) - I've looked everywhere. Help.

• 
  ‎ناصر محمد الأمريكي (@nasiralamreeki) reported 36 minutes ago

  @mbmcrae Strongly suggest enabling remote local storage access via app for VMB4000. Push EOL for Arlo Pro to 2024. Offer all EOL system owners two years of the newer gen cloud storage free. Otherwise every EOL system owner is walking bad PR for @ArloSmartHome for life.

• 
  Spicy Bits 🤡 Show (@TheTruthSekr) reported 38 minutes ago

  @Arlo can go F off... Your EOL policy on 4-year old cameras is the last straw. Arlo has made many fumbles & poor service over the years, but I'm searching for new options, and when I find my replacement, I'm telling the whole world. @ArloSmartHome isn't a very smart company

• 
  mauriciobond (@mauriciobond23) reported 41 minutes ago

  @ArloSmartHome Worst quality control and customer service I’ve seen in a while. I have 6 cameras and 2 of them died misteriously 2 months after the warranty had expired. Their response after hours of “troubleshooting” with them (making me waste hours on stuff that’s on the manua): “Tough luck”

• 
  Jack Johnson (@JackJoh58480894) reported 41 minutes ago

  @ArloSmartHome Your system is terrible. Your cameras will not stay connected. When you try to reconnect it takes multiple, multiple attempts, if they even ever do connect. Can’t get help from a live person. Customer service is almost non existent.

• 
  Gerard Krupa (@uxian) reported 44 minutes ago

  Apparently @ArloSmartHome are raising their prices so they can replace their buggy app with a new shiny buggy app instead of fixing the bugs.

• 
  Jason Abbate (@JasonBrobbate) reported 46 minutes ago

  @ArloSmartHome I don’t need a link to help me. Your tech support couldn’t even add a device to my account. Your own team can’t even work your stupid interface. Go play in traffic

• 
  AmericanMade (@AmericanMadeCPM) reported 50 minutes ago

  @ArloSmartHome What a difficult time I have had with any customer support from Arlo. It’s been terrible. 17x trying to update a firmware update with an existing camera. On the phone an hour. Had to buy a new camera. Absolutely terrible experience.

• 
  Deryck Evelyn (@deryckev) reported 53 minutes ago

  @ArloSmartHome terrible customer service experience. Calls dropped. No call backs for open service requests despite assurances that calls were scheduled.

• 
  John (@JohnBurke72) reported 54 minutes ago

  @ArloSmartHome officially done with arlo. Cameras constantly disconnect now base station no longer connects at all. Garbage, buy @ring

• 
  Tungen Gasche (@TungenGasche) reported 54 minutes ago

  @ArloSmartHome How many times an hour does an "unexpected error" have to occur before it's not "unexpected" any more?

• 
  T (@PondrPowered) reported 55 minutes ago

  @ArloSmartHome is your system down???