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Arlo Technologies is a home automation company, which makes wireless cameras and home security systems. Arlo is owned by Netgear.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Arlo reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Arlo. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Arlo users through our website.
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Online Features (26%)
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Sign in (23%)
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App Crashing (21%)
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Device Failure (13%)
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Website Down (9%)
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Errors (8%)
Live Outage Map
The most recent Arlo outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Longmont |
Online Features | |
| Sanford |
Errors | |
 Lannion |
App Crashing | |
| Longmont |
Online Features | |
| Longmont |
Online Features | |
| Lowell |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Arlo Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Madden (digitalchild)
(@dcwhatwhat) reported
Wow @ArloSmartHome did you get a cardboard box to program your 2FA system? I have never in my life seen such a terrible experience. I’ve spent an hour trying to help my friend log in to his camera system. 1 star do not recommend.
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IdeaFella
(@ideafella) reported
@ArloSmartHome @Forbes Arlo, you get two thumbs down on streaming ability and reliability the core service. It's spotty at best. Even with multiple #WiFi 6 extenders just feet away from each camera hundreds of MB down and dozens up load stream speeds on the home network. Very unreliable service.
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@5.0
(@aXeEspUptxVEEWw) reported
@ArloSmartHome I'm so furious with you guys. My arlo pro 2 base station will no longer record videos from my new ultra 2 and pro 4 cameras. Once the 3 month trial was over no more recordings. 500 bucks down the drain.
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Greg Z
(@ziggy_mk2) reported
@ArloSmartHome cameras are so terrible that shadows and a slight breeze will set them off. Seriously they are outsmarted by a nice day. Counting the days until I replace them.
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Adam Singer
(@AdamSinger) reported
@excag @ArloSmartHome I don't like all the bias to have to send data out of my local network here. Like, zero desire to do that. Which is why I chose @ArloSmartHome and not competitors, they let you. I just want them to spend ONE more product cycle on local base station. It's SO CLOSE. Fix the bugs!
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The Napmaster
(@davewarehouse) reported
@ArloSmartHome my 3 month free subscription ended today and I’m getting notifications from my cameras but I don’t seem to be able to see the footage. Can you help. What is the point if a notification you can’t see. Thanks
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Veteran
(@jdsmithphx101) reported
@xlegendxero @ArloSmartHome Return it. More problems will come. They are terrible cameras.
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Shelley Roman
(@MsShelleyRoman) reported
@ArloSmartHome urgh guys help. When I first installed my doorbell and people rung it it came only to my phone. Now unless I happen to hear the noise when they push it I don’t know there’s someone at my door as it no longer calls my phone. I haven’t changed any settings 🥺
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Kathleen Barrette, AS, BS
(@CCKath23) reported
@ArloSmartHome why is your customer service so difficult? We got something that doesn’t work and you make us troubleshoot it? Twice?? It’s defective. Replace it!! I think an IT manager should be believed if it’s broken!! Do better!! #badcustomerservice #arloaggravates
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Donald Newton
(@00012859dn) reported
from
Scunthorpe, England
@ArloSmartHome my arlo 3030 app is not working
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Donald Capone, CFA
(@UTGrad2002) reported
@ArloSmartHome FYI don't update your Arlo Baby Camera with new firmware update. The software will crash you camera and ARLO won't replace!!!
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Sreenadh
(@sreenadhm) reported
@mbmcrae @T3dotcom @ArloSmartHome Too bad the software for arlo is so buggy Hardware is fanatic but the software on arlos makes it a bad choice
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clinton
(@cweaver56) reported
@ArloSmartHome Literally world's WORST warranty service. Awaiting repair since 4/21/21! Received shipping notice 2 wks ago, but nothing has shipped per Fedex tracking! I demand a FULL refund of the system! #POS
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MacMarkkus
(@MacMarkkus) reported
@ArloSmartHome Some help please! All of my cameras have started telling me they have a charging fault. It’s the original Netgear charger/cable I’m using, and it is still working as I have tested it on other devices. Have there been any problematic software updates lately? Tks!
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Tim Hobbs
(@timhobbs) reported
@ArloSmartHome Really terrible subscription system. Insists I enter a County for my address, but the list is actually a list of (some) towns, not counties. "All major payment methods" accepted - actually only Visa and MasterCard. For no apparent reason my visa declines so I'm out
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walkingknight
(@walkingknight) reported
@ArloSmartHome Your garbage baby monitor has failed me once again. It simply refuses to connect to a new network.
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Sᴄᴏᴛᴛ Fᴀᴅʏɴɪᴄʜ ❄️
(@ScottFadynich) reported
from
Catalina Foothills, Arizona
@ArloSmartHome I am having trouble reconnecting my Wired doorbell. How do I reset and add back to the app? Very frustrating
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Mark Badger 🇺🇸
(@mbadger) reported
After months, @googlenest still doesn’t have their act together with accounts that have migrated from Nest login to Google—months after being reported, you still cannot log into the AppleTV version of the app once you’ve migrated. Maybe it’s time to switch to @ArloSmartHome
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claire
(@claireywalshe) reported
@ArloSmartHome I just direct messaged you about our Baby Arlo which has been not working on & off since we purchased it in November. Please check. From a tired mother 😐
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Vanessa Martinez
(@Nessietown) reported
@pedroatamayo @ArloSmartHome Yes! I’ve been saying this. I have been working on the same issue since February
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Dr Jenkem (MD/PHD) (Trans-Jewish POC)
(@drjenkem) reported
@ArloSmartHome is the arlo server down?
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DIGITALid
(@DIGITALidTWEETS) reported
@ArloSmartHome Why does your app often and randomly stop reporting that it has recorded videos? Seems to be an issue plaguing both iOS and android versions.
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Paulo Pereira
(@paulopereira) reported
@ArloSmartHome I really wished you had some humans testing the setup of your products. It sucks so bad. I can’t believe we are in 2021 and still making products like this.
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Kelvin Peña
(@NYvoyager) reported
from
Lake Worth, Florida
@ArloSmartHome Arlo app randomly logs me out of my Arlo account. This is effectively a design flaw because maintenance men went in my apartment and no video was recorded when it should have because I’m using geofencing and I was not home! If this continues I want a refund
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Silvaseeker
(@silvaseeker) reported
@ArloSmartHome Things get lost in translation when talking to Arlo support for cameras. I asked to speak to someone else, the tech person refused. Could not understand his accent & he talked too fast. Bad first impression of Arlo.
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Paulo Pereira
(@paulopereira) reported
@ArloSmartHome Your system sucks so bad that nobody is gonna see anything. All they gonna see is a deduction in the credit card.
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Josh Staffeld
(@josh_staffeld) reported
@ArloSmartHome Installed new batteries and now the camera can't be added. Followed the instructions on the app nearly 20 times and it cannot be located. Help!
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alex
(@cashh_al3X) reported
@ArloSmartHome hey i need some help!!!
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Rafael Kouyghadosh
(@rafskin) reported
@ArloSmartHome I keep trying to contact you guys and get nowhere. Please help
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Raphael Auad
(@Raphaelauad) reported
@ring You are no help. I will not give ring another try. I’ll take my loss with your terrible product and after researching, I’m happily going to @ArloSmartHome 🙏🙏