E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Oklahoma City, OK 2
New York City, NY 1
Atlanta, GA 1
Concord, NC 1
Fremont, CA 1
Wallingford, CT 1
Juneau, AK 1
Clermont, FL 1
Panaji, GA 1
Cypress, TX 1
Fort Lauderdale, FL 1
Portland, OR 1
Inkster, MI 1
Geneva, IL 1
Chicago, IL 1
Rock Hill, SC 1
Sacramento, CA 1
Daytona Beach, FL 1
Washington, D.C., DC 1
Kagha, Bhutan 1
Phoenix, AZ 1
Palm Coast, FL 1
Sollentuna, Stockholm 1
Santo Domingo, Distrito Nacional 1
Las Vegas, NV 1
Camden, TN 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • 3JackH3131 3JackH3131🏴‍☠️ (@3JackH3131) reported

    Yo @etrade .....60 mins to speak to someone? And your online chat doesn't work? And your updated app errors out now? What the hell?

  • trochte Tim Rochte (@trochte) reported

    @etrade Way to go! NOT! I sent a support message nearly a month ago. Three times now, your team has eventually sent a form letter not answering the question at all and blaming Covid. If you care, DM me for details #BadSupport

  • caduc1970 BK (@caduc1970) reported

    @etrade Another day and another E*TRADE issue... 45 minute hold times... get used to it

  • HSeemanNC Howard Seeman (@HSeemanNC) reported

    @Marc_McLovin @etrade Imagine being in @etrade customer service. Yeah boss I really think making clients wait 280 minutes is totally reasonable. I'm mean we have a recording on the line stating due to high call volume you may experience longer than normal (LOL) waits.

  • mikenieve mike nieve (@mikenieve) reported

    @thegoodlife4us @etrade Your fine. I'm having the same issues with td. It will be rectified soon enough. You haven't lost anything and you won't

  • MikeyGunz88 TheAsset (@MikeyGunz88) reported

    @etrade I would love for your customer service to break out and improve for once. You guys are costing people money!

  • NestaNalah JCOB (@NestaNalah) reported

    @etrade I have been waiting over 30minutes to speak with someone - HELP. I am on hold both on the website and on the phone. I need urgent assistance. #EtradeNoCustomerService

  • StockHollywood Stock Hollywood (@StockHollywood) reported

    @etrade You guys come across like your nice guys, but really your a piece of ****. With your platform, You're a piece of ****. **** you. What are you gona do about it.?

  • sabrinath sabrinath (@sabrinath) reported

    @etrade have things got so bad that you arbitrarily lock customer's accounts and keep have 4 hr wait times for phone resolution?

  • ACordleish BucsLightningSTOCKS!!!! (@ACordleish) reported

    @etrade I waited for a chat rep for 2 hours, finally got one, they instantly transferred me and have been waiting an additional hour now...this is PATHETIC customer service...

  • ChowYun_Fat168 Chow Yun-Fat (@ChowYun_Fat168) reported

    @etrade your E*TRADE pro platform sucks! It constantly freezes during volatile markets. Plz fix it! Losing ppl $$$$!!!

  • Earth35682510 Earth (@Earth35682510) reported

    @etrade on hold with Customer Service over 2hrs this is crazy,

  • nina_luch Nina Luch (@nina_luch) reported

    @etrade i tried to login with an old password ONE TIME & now you have my account restricted so that i can't get my tax form (the only reason i logged in) i have been on hold now for 2 HOURS waiting to have someone help me, SOS i re-downloaded the twitter app just for this

  • Mairesa Mahzhah OM (@Mairesa) reported

    @etrade why is it so difficult for you to provide customers with the customer support they deserve from an institution like yours?!

  • momlifebycassie Cass (@momlifebycassie) reported

    WTF is happening with my $TSNP @etrade

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