E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| San Jose, CA | 3 |
| Manhasset, NY | 2 |
| Sunnyvale, CA | 2 |
| Athens, AL | 2 |
| The Bronx, NY | 1 |
| Folsom, CA | 1 |
| Star, ID | 1 |
| Houston, TX | 1 |
| La Porte, TX | 1 |
| Berkeley, CA | 1 |
| Doral, FL | 1 |
| Rocky River, OH | 1 |
| Manchester, England | 1 |
| Riom, Auvergne-Rhône-Alpes | 1 |
| Chattanooga, TN | 1 |
| Honolulu, HI | 1 |
| Manvel, TX | 1 |
| Farmington Hills, MI | 1 |
| South Holland, IL | 1 |
| Spring Lake, NJ | 1 |
| Hayward, CA | 1 |
| Palm Harbor, FL | 1 |
| Panama City, FL | 1 |
| Seattle, WA | 1 |
| Downey, CA | 1 |
| Ashburn, VA | 1 |
| Flemington, NJ | 1 |
| San Diego, CA | 1 |
| Covington, GA | 1 |
| Orlando, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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StockRanger
(@StockRanger_) reported
@etrade and $AITX fills were absolutely horrible. Not sure how etrade has gotten so bad?
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HMG
(@hgvest) reported
@etrade here's a novel idea how about answering your phones!!!!!!!!!!!!!! WTF!!!! Hire more people lots still out of work!! I know that is a tough thing to do what in life isn't?
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Scott Lehman
(@ScottL0413) reported
@etrade You can file a complaint here: FINRA Investor Complaint Center 9509 Key West Avenue Rockville, MD 20850-3329 Phone: (240) 386-HELP (4357) Fax: (866) 397-3290
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G-Know
(@FibonacciSQNC) reported
So many problems with @etrade this morning
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S.T.
(@optionsguyNC) reported
@etrade app ****** up! Wouldn’t let me sell at profit. app finally worked after it went down! On phone on hold for a while now.
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Stock Hollywood
(@StockHollywood) reported
@mister_zeee @etrade yeah man wtf, killin' me today
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avery💝s data📝charts📈& finance💹✊🌹
(@averygrrl) reported
@MobJobs @etrade lmao seriously just go with schwab or td if you want customer service... for now
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Arsh Khan
(@ArshKha21498508) reported
@etrade your customer service sucks. Every time I call it an hour long hold. What age are we living in, can’t you have us leave a call back number rather then listening to your awful music. Fix it please
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S.Harris
(@HarrisStuart_LA) reported
@etrade has sent me monthly statements for years at an approximate cost of 40cents/statement. I tried to close my account YEARS ago...they screwed up and didn’t do it and it wasn’t worth my time to fix. I have 18cents in the account...WHERE ARE THE SIX-SIGMA GUYS?? #sloppy
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Craig Hyatt
(@hyatt_craig) reported
@etrade what’s going on in the customer service department? Just sat on hold listening to music for 16 minutes. Finally hung up..
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"Bob"
(@JKTex) reported
@etrade @fundmyfund This issue is not new but is worse in the last several weeks yet nothing. "The service you requested is temporarily unavailable. Please try back later." just trying to open Portfolio view. 4 accounts and I'm about ready to move everything.
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Stock Hollywood
(@StockHollywood) reported
@etrade damn man ya'lls options chain is ****** up badly today
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TheHonestTrader
(@dd_trades) reported
11pm and @etrade still hasn't resolved anything. Terrible service.
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TheHonestTrader
(@dd_trades) reported
@etrade @gujjuchokkra Yea clearing cache doesn't work and no one on the phones can help me. Get your **** together. This is completely unacceptable.
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Frenchman In New York
(@FrenchmanInNY) reported
Two hour wait to get online chat support, online and automated phone password resets that don’t work, never ending hold music: support from @etrade is so far a terrible experience. I changed phones and 2FA is no longer working, it shouldn’t be this painful.
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