E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Johnson City, TN | 3 |
| Washington, D.C., DC | 3 |
| Vienna, VA | 2 |
| Elk Grove Village, IL | 2 |
| South Bend, IN | 1 |
| Dallas, TX | 1 |
| Fort Myers, FL | 1 |
| Annandale, NJ | 1 |
| Ashland, OH | 1 |
| Clifton Springs, NY | 1 |
| Los Angeles, CA | 1 |
| Tampa, FL | 1 |
| Kailua, HI | 1 |
| Prosper, TX | 1 |
| Norwalk, CT | 1 |
| Ontario, CA | 1 |
| West Linn, OR | 1 |
| West Chester, PA | 1 |
| New York City, NY | 1 |
| Erwin, TN | 1 |
| Chapel Hill, NC | 1 |
| Sacramento, CA | 1 |
| San Jose, CA | 1 |
| Meridian, ID | 1 |
| Media, PA | 1 |
| East Cleveland, OH | 1 |
| Richmond, VT | 1 |
| Weatherford, TX | 1 |
| Mableton, GA | 1 |
| Sebastian, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Klas Back
(@KlasBack) reported
is @etrade going under? Third try for customer service call the last 2 days...."5 1/2 HOURS wait until your representative will be with you". I have NEVER heard anything as bad ever. What is going on??? (previous two calls not even a time estimate - gave up after 30 mins or so..)
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My son calls me Captain Bartlett
(@jlong78la) reported
@etrade I waited to live chat with someon for 2 hrs yesterday and then it froze and said tech error. I know your game now you bastards. Im calling in the afternoon this time and just staying on hold until the 1 rep you have answers! Ive been trying for 7 days to reach somone
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CosmicBandito
(@CozmikBandeeto) reported
@Thoughts_NJ @etrade This is where second shift is not such a bad thing.
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𝙹𝚘𝚑𝚗 𝙺𝚞𝚗𝚝𝚣 🏡
(@watcherofskies_) reported
Holy **** of ****, do not use the @etrade two factor authentication app. Enabled it, followed directions sent in email, doesn't work. Reset password twice (Which can only be 32 char long), still doesn't work. Click on chat support, wait time is 132 minutes. Good Lord
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Smart boi
(@waffloop) reported
@Ben_BrainDoctor @etrade This exactly what's happening to me. I'm still sat in a customer service queue from a query I asked at 12. I've currently been on hold for 5hrs and 15 minutes. The chat windows says an agent will be with me in 70 minutes. What a load of horseshit.
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Orange Valley
(@simplyismail) reported
@etrade Feedback on your platform 1) While trading SHORT IRON CONDORS for SPX, even though my maximum loss in the trade is say $300, etrade throws an error that insufficient funds. TD does accept and the margin blocked for short spreads,etc is = max loss. Pls update/fix this
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theshakirad
(@theshakirad) reported
@0001_Trader @etrade Try TD Ameritrade. I've had no issues.
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Bryan Kwong
(@BryanKwong3) reported
@etrade I’ve been on hold for a total of 14 hours in the past week trying to contact customer support ... no one has picked up ...
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Ann D
(@CamasAnn) reported
@etrade I e-mailed on 1/29/21 about a IRS 1099 form error and STILL have not received a reply. I've been on hold 40 minutes now so it appears a FINRA complaint is the next step as E*Trade is way too big now to care about customers (bought my old BD and merged my account 2 yrs ago).
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Rafael D. González Castellanos
(@Rafagon) reported
@etrade You sent me an alert to call customer service but you kept me on hold a very long time. Call me when you're ready.
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Pete Doom
(@petedoom) reported
@etrade the latest android app update is terrible. Apparently it's fine on apple. On android this is the worst you've had in 7+ years. Please revert back to the old version. Logged out non-stop for no reason.
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Michelle
(@michellebosso) reported
@etrade sat on the phone for 50 minutes because something on your website wasn’t working. Trying to open an account. Not great service.
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Bryan
(@nvrdjt) reported
@etrade How dumb are we to wait for hours to speak with somebody? Log-in issues at the open and 15-30 mins to trade on top of that are frequent occurrences. Investments move tomorrow at 9 am. I doubt Im the first.
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Henry F Hampton
(@HenryFHampton2) reported
@KatBrezler @etrade Going to cancel my account. Terrible service I wish I had read Twitter comments before opening my account
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@TDDOR
(@TDDOR) reported
@etrade WTF is wrong w/ your L2? $SMPP shows 10k shares through GTSM @ .04 but it's not there... the actual real ask is .12.... Why does your L2 lie to investors????
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