E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Houston, TX 3
San Francisco, CA 2
Mohnton, PA 1
Laredo, TX 1
Needham, MA 1
Kralendijk, Bonaire 1
Charlotte, NC 1
Elmont, NY 1
Wellsford, Auckland 1
Idar-Oberstein, Rheinland-Pfalz 1
Las Vegas, NV 1
Peoria, IL 1
Troutdale, OR 1
Indianapolis, IN 1
Salt Lake City, UT 1
Dallas, TX 1
Redwood City, CA 1
Dublin, Leinster 1
Alden, NY 1
Farm Hill, FL 1
Duluth, GA 1
Thousand Oaks, CA 1
Orlando, FL 1
Lakewood, CO 1
San Diego, CA 1
Temecula, CA 1
Plattsburgh, NY 1
North Wales, PA 1
Pompano Beach, FL 1
Colchester, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • SamKnows7 TAB78 (@SamKnows7) reported

    @etrade @Phred_Bear And spend hrs on ignore, etrade is awful

  • sillyslavebear sillyslavebear (@sillyslavebear) reported

    @etrade Your site instantly logs me out within 15 seconds of logging on. Is this a known issue? It was working great yesterday.

  • gmo661448 Guillermo Serpa (@gmo661448) reported

    @etrade I just DM you about my account. Please reply. I need help

  • billakos80 vaskap@hotmail.com (@billakos80) reported

    @etrade so E-Trade's new customer service is all about customer not being able to send an e-mail, nor a secured message thru a logged-in account. Just call up the call center and get ready for a 100-minute waiting time. Love this brokerage company! 👍

  • crnalocum1 crnalocum (@crnalocum1) reported

    @etrade WTH is wrong with your company… maybe the CEO should spend 60 hours and 7 months trying to get one thing done. Make sure you avoid ETrade if you value basic service and attention to detail.

  • DCEric2005 Formerly DC Eric (@DCEric2005) reported

    How is it possible that @etrade has 90+ minute hold times and no way to reset a user ID online... TWO DAYS in a row. @etrade HELP ME!!!!

  • drmichellelarue Dr. Michelle LaRue (@drmichellelarue) reported

    So I try to use Twitter for positive things so I'm sorry but @etrade do you feel that keeping a customer of 14 years on hold indefinitely, literally preventing her access to her account, is good business practice

  • sushilnayak84 Sushil Nayak (@sushilnayak84) reported

    @etrade When was the last time your customer service attended any calls? I have been on hold for over 3 hrs. Never experienced such a bad customer service.

  • yes2propone Dale (@yes2propone) reported

    @BankBetterGuy @etrade has a really, really awful TV spot about saving up for a trip to Mount Everest. Weird recurring theme.

  • HamudiMD Mohammed (@HamudiMD) reported

    @etrade hey guys! Horrible customer service. I have to wait over 90 minutes to get my account deactivated because you don’t have simple technology to fix problems like this. I am switching to Webull. I guess you don’t value having customers.

  • somebronxbitch SomeBronxBitch (@somebronxbitch) reported

    @etrade took my money and now I can’t login to my account

  • slisbin slisbin (@slisbin) reported

    @etrade is the worst! I put money into my existing verified account today to be told AFTERWARDS that the money will not be available to trade with for 5 working days. I guess when the funds are available I'll just close the account and go to Robinhood.

  • Financi34544151 MHL (@Financi34544151) reported

    @sushilnayak84 @etrade 3 hours and 45 minutes for me last month. Slowest funds settlement times, worst interface, highest OTC fees and, as mentioned, worst customer service. I can't believe @MorganStanley paid $13 billion to acquire this POS company.

  • DorothyZborna17 Dorothy Zbornak (@DorothyZborna17) reported

    @etrade @Spotify dear @etrade, how bad do you want this $1.50?

  • bjverzal I tweet random things. Vaxed and boosted. (@bjverzal) reported

    Hello @etrade … knock knock. I just called again. 60 minute wait time. Are you all ok over there? What time should I call where wait time is less than an 30 minutes (even that’s terrible … but we must lower the bar somewhere)

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