E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:

E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Seattle, WA | 4 |
East Rutherford, NJ | 2 |
The Bronx, NY | 1 |
Ocean View, DE | 1 |
Kopřivnice, Moravskoslezský kraj | 1 |
Buda, TX | 1 |
Austin, TX | 1 |
Buenaventura, Departamento del Valle del Cauca | 1 |
Albano Laziale, Lazio | 1 |
Mountain View, CA | 1 |
Moorpark, CA | 1 |
Orlando, FL | 1 |
Gulf Stream, FL | 1 |
Detroit Lakes, MN | 1 |
Dallas, TX | 1 |
Neiva, Departamento del Huila | 1 |
Nanty Glo, PA | 1 |
Springfield, IL | 1 |
São Paulo, SP | 1 |
San Francisco, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Deepak Garise (@d_garise) reported
@etrade Is there a way to reach customer service over email. Live chat doesn't seem to work. Let me know, thanks.
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Dunkeddd56 (@ThisGuy5656) reported
Etrade down @EtRade
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Fiona (@kchoi246) reported
@DayTraderWayne @etrade One month is way short to settle down with new platform even though it is from the same company. I had migrated to TOS (Think or Swim) in August last year after Schwab bought TD Ameritrade last year. I still have to check out TOS applications to implement. Best of luck!
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Bruce McPherson 🇪🇺🇫🇷🏴 (@brucemcpherson) reported
ok @etrade - here's a question from those outside the US. If you've lost/broken your phone the only way to reset your 2fa is to call a call center on a US number and pay an unpredicatable call charge. Why don;t you use a normal 2FA system like everyone else?
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Stock **** (@StockJockAT) reported
@Felunk007 @etrade Yeah I think the amount has something to do with it. 400 trades seems to be an issue.
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Stock **** (@StockJockAT) reported
So I have been using Etrade Pro for about 10 years now. I've made a lot of money on that platform @etrade . They haven't fixed the bugs on it in years but nonetheless I've used it because its that pretty of a platform. But now, they are getting closer and closer to releasing Power Etrade Pro, their new trading platform. And let me tell you, if this is the final version, I'll be forced to change brokers whenever they decide to shut down the version I've used for years. The new version is clunky, window sizing isn't good, top margins on the windows are thicccc, time and sales window won't allow me to make is smaller without having to use a scroll bar, time and sales won't let me get rid of the bid/ask collumn, L2 after hours doesn't work, and I can go on and on. I'll be looking at @trade0us , @TradeLightspeed and whatever broker the comments recommend. Just not TOS. They are banning successful day traders and I want no part of that.
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Murtuza (@twit_murtuza) reported
@etrade Hi, I had purchased MOD shares at $89, but in my account meet proce paid column it’s showing as $107.9. Could someone please check what’s the issue.
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Options Trader (@rmsara227) reported
@etrade any issues with power trade mobile app. I am not able to execute any trades
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x0cade (@x0cade) reported
@panicfader @etrade what ********
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Fred Johnston (@JohnstonFredJ) reported
@iDhanish @etrade You think that's bad, try transferring in money and they lock your account for over a week. Avoid etrade at all cost - went downhill since Morgan bought them.
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iDhanish (@iDhanish) reported
@etrade If the first name in an existing E*TRADE Employee Stock Plan account has more than 17 characters, the system does not allow the savings account to be created. I have contacted customer service multiple times, but they have been unable to resolve the issue.
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iDhanish (@iDhanish) reported
@etrade If the first name in an existing E*TRADE Employee Stock Plan account has more than 17 characters, the system does not allow the savings account to be created. I have contacted customer service multiple times, but they have been unable to resolve the issue.
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iDhanish (@iDhanish) reported
@etrade If the first name in an existing E*TRADE Employee Stock Plan account has more than 17 characters, the system does not allow the savings account to be created. I have contacted customer service multiple times, but they have been unable to resolve the issue.
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iDhanish (@iDhanish) reported
@etrade @etrade - I have been unable to create a Premium Savings Account for the past three months due to a glitch in your online portal.
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Medved Trader (@Medved_Trader) reported
if you are unable to trade with @etrade through MT today, just FYI, contrary to what their support tells you if you call, the issue is NOT in MT. the issue is that the keys they provide us to connect via the API - expired. And it is next to impossible to get a hold of anyone there.