E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Houston, TX | 2 |
| Atlanta, GA | 2 |
| Alden, NY | 1 |
| Farm Hill, FL | 1 |
| Duluth, GA | 1 |
| Thousand Oaks, CA | 1 |
| Orlando, FL | 1 |
| Lakewood, CO | 1 |
| San Francisco, CA | 1 |
| San Diego, CA | 1 |
| Temecula, CA | 1 |
| Plattsburgh, NY | 1 |
| North Wales, PA | 1 |
| Pompano Beach, FL | 1 |
| Colchester, England | 1 |
| Columbus, OH | 1 |
| Los Angeles, CA | 1 |
| Reşiţa, Judeţul Caraş-Severin | 1 |
| Metuchen, NJ | 1 |
| Rochester, NY | 1 |
| Loganton, PA | 1 |
| North Port, FL | 1 |
| Maricopa, AZ | 1 |
| Plano, TX | 1 |
| Ruskin, FL | 1 |
| Dublin, CA | 1 |
| Torrance, CA | 1 |
| New York City, NY | 1 |
| Concord, NC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
-
Ronald Hirsch, MD
(@signaturedoc) reported
@etrade lack of customer service - 98 minutes waiting for a chat, gave up at 45 minutes on phone hold. No option to ask for call-back. #Pitiful
-
John
(@JJHils) reported
I remember when #Etrade had a good customer service and you could call and actually speak to someone. Now the live chat is not available, and every time I call I just wait on hold for over an hour till I finally give up and hang up. It may time to look for a new broker @etrade
-
Gary Goltzman
(@garygoltzman) reported
Hey @etrade Your customer service line needs major help. 2nd day a tow waiting over 30 minutes to speak to someone plus your live chat feature failed after waiting over 2 hours for response. NOT Great service
-
Chow Yun-Fat
(@ChowYun_Fat168) reported
@etrade fix your E*TRADE pro application! Your losing ppl money!!!!!! $sndl $tlry $clov $uwmc $lotz $fubo
-
Michael Barrett
(@MBarrett68) reported
@mjcostel27 @etrade I have everything with them, but am also considering a move away, maybe Schwab. We have 2 IRA, my taxable acct, and our checking. Moving is painful but I'm sick of this crap, not to mention the terrible performance every single morning.
-
Datos sobre la #LigaLatinoamerica
(@DatosLLA) reported
@etrade Etrade = No customer service. "live" chat experience (after 4 hours waiting) is "try another browser and clean cookies" if that doesn't solve your issue you need to call. 2 hours waiting on the phone and they just hung it up. Shitty web full of bugs.
-
Smart boi
(@waffloop) reported
@etrade Forget driverless roads, Investors should know the ETrade is the shittest broker there is, and should stay far far far far far away. Unless, of course, you like 400 minute+ wait times when calling or using the “live” chat - which is more like “Delayed, always-broken chat”
-
Alexis Hood
(@alexis_khood) reported
@etrade I cannot login to your site. I have reset my password multiple times over the last two weeks and each time after resetting it still says unable to log in due to incorrect password seconds after resetting. I’ve called 3 times with 30 min wait times each call. HELP MEEEE
-
Herican
(@Herican15) reported
@Zachary_bryan_ @cdntradegrljenn @etrade Don't get me started about them... My last note to customer service was in all caps.
-
KWB
(@kevin69949881) reported
@etrade Are you dummies ever going to fix the amount of the dividend you show been paid monthly on GECC. You have the dividend listed at $0.0083 instead of $0.083. Makes a hell of a difference in my estimated monthly income. How dumb are you guys really?
-
milly12
(@IanMillard8) reported
@etrade Hi, I had a work etrade account, but I've left that company now. However, I still have funds in the account but no way to access since the email address is no longer active. Have tried to call but been on hold for over an hour. Can you help please. Thanks
-
Jason Spatafora
(@WolfOfWeedST) reported
@brianmonarch @etrade I finally connected after an hour and I was out through to persona that handles life insurance or some ****. I said I’m platinum member why ******** are u on with me and then the call dropped. Guess u need 3 commas these days.
-
Nia
(@Astromon) reported
@etrade "The service you requested is temporarily unavailable. Please try back later." Making it really difficult to trade.
-
🐺
(@1MoneyMike1) reported
@etrade Do y’all have a customer service dept? And do they answer phone calls?
-
Anthony Jimenez
(@atjimenez23) reported
@CryptoInvestin4 Damn, trying to buy some on @etrade because stupid @RobinhoodApp does not have it. ( i know i should get off RH) but Etrade deposit is still pending....im TRYING to give yall my money lol