E*Trade Outage Map
The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
E*Trade users affected:
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Withdrawals
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Houston, TX | 2 |
| Dublin, Leinster | 1 |
| Alden, NY | 1 |
| Farm Hill, FL | 1 |
| Duluth, GA | 1 |
| Thousand Oaks, CA | 1 |
| Orlando, FL | 1 |
| Lakewood, CO | 1 |
| San Francisco, CA | 1 |
| San Diego, CA | 1 |
| Temecula, CA | 1 |
| Plattsburgh, NY | 1 |
| North Wales, PA | 1 |
| Pompano Beach, FL | 1 |
| Colchester, England | 1 |
| Columbus, OH | 1 |
| Atlanta, GA | 1 |
| Los Angeles, CA | 1 |
| Reşiţa, Judeţul Caraş-Severin | 1 |
| Metuchen, NJ | 1 |
| Rochester, NY | 1 |
| Loganton, PA | 1 |
| North Port, FL | 1 |
| Maricopa, AZ | 1 |
| Plano, TX | 1 |
| Ruskin, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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JTradz
(@TradzJ) reported
Between online help never being available and phone wait times over 2 hours @etrade basically doesn't have customer service anymore. What a genius move after a giant merger..lol Time for a new broker!
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amjad sikiligiri
(@AmexAmjad) reported
@etrade ETRADE the epitome of pathetic service. I have been trying to reach customer care regarding my account for past 2 weeks and each time i get a voiceover saying estimated wait time is greater than 2 hours. painstakingly i stayed for 2.5 hours twice still no answer.
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Jeff Van Vlerah
(@JeffVanVlerah) reported
Really @etrade…2-3, even 4 hour wait times this evening on hold for basic customer service?? Like to think you can do better than this!
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Diego Ricoy
(@DRLionZion) reported
@etrade Is the service down? I have tried to log in several times with no success.
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Oeing Company
(@Haifashal) reported
@etrade Check out Lunar defi, it's up when the rest of the market is down! #LunarDeFi #LNR
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Kathy Zahler
(@KAZahler) reported
@etrade set up two-factor authentication but didn’t alert anyone, so now people can’t log into their accounts. Their automated Help is helpless, and to get a real human on the phone requires a three-hour wait. Hello, #Schwab?
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Brandi
(@brandi_daryl) reported
@etrade Woodforest and I figured out what was going on through trial and error and how your system was incorrectly naming the wires.. But now I have 3 fees. I'd like two of the fees handled, please. The issue was how Firefox was displaying Etrade's wire screen.
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matt
(@mjk_519) reported
@etrade can I get some customer support, plz!
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Shawn Baker
(@SanDiegOmics) reported
I've been a customer of @etrade for over 20 years. I've currently been on hold for over an hour to fix a problem that cannot be resolved online (after being told there was a 2 hr wait the other day). Any guesses as to how much longer I'll be their customer?
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matt
(@mjk_519) reported
@etrade help?? Hello??
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Ahmad
(@__angryblackman) reported
Hey @etrade with all the revenue you guys bring in, it would help if you all invested in,you know a call back feature so no one has to wait 90+ min to speak with someone..
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Iazrak54
(@isaacaz78) reported
@etrade hello e trade I just sold my $cmmb shares which I bought at 6.85 I sold at about 6.95 and I look at the order and it says I sold it at 6.7 and I sold at 3:47 how do I fix this and get my money back
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JDToMD
(@JDToMD) reported
@etrade Fix the Greeks in options on your Power Etrade platform.
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Brandi
(@brandi_daryl) reported
@etrade been on hold 3.5 hours. Once for 90 and disconnect. Now for almost two. Etrade is labeling a wire transfer wrong and my bank is turning it down. My entire morning has been your hold music.
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Neil Carlson
(@NeilGCarlson) reported
What is wrong with @etrade customer service? 2.5+ hours and counting on hold today, over 3 hrs cumulative of my life wasted on hold over the last week...
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