E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Seattle, WA 4
Frankfurt am Main, Hessen 2
Houston, TX 1
San Jose, CA 1
Rockvale, TN 1
Deerfield Beach, FL 1
Berlin, Land Berlin 1
Ashburn, VA 1
Indianapolis, IN 1
Port Jefferson, NY 1
Albuquerque, NM 1
Orlando, FL 1
New York City, NY 1
Huntington Station, NY 1
Marquette, MI 1
Berkeley, CA 1
Altamont, TN 1
Kerrville, TX 1
Westminster, CO 1
Stillwater, MN 1
Chicago, IL 1
Saint Petersburg, Sankt-Peterburg 1
Denver, CO 1
Martin, TN 1
Durham, NC 1
Baton Rouge, LA 1
Satellite Beach, FL 1
East Wenatchee, WA 1
Beacon, NY 1
Dallas, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • nathanielwlee Wayne (@nathanielwlee) reported

    @RyRyRitter @etrade What's the error? I'm on @etrade and I don't see an issue, unless it's lying to me that I'm down by a thousand today. I hope that's wrong but it doesn't seem to be

  • Rafagon Rafael D. González Castellanos (@Rafagon) reported

    @etrade You sent me an alert to call customer service but you kept me on hold a very long time. Call me when you're ready.

  • Ben_BrainDoctor Doctor Benjamin (@Ben_BrainDoctor) reported

    @etrade Etrade it'll be nice to not have to wait for 4 hrs to talk to an agent. That's not an exaggeration. I get that you're busy but in which planet does someone have 4-6 hrs to wait on freaking hold? Esp when you're having urgent issues with your account like being unable to trade.

  • Mark_DeWitt Mark DeWitt (@Mark_DeWitt) reported

    @etrade may have the worst customer service wait. Chat-165 minutes, email not returned from 1/27, and forget holding forever on their 800 number.

  • BryanKwong3 Bryan Kwong (@BryanKwong3) reported

    @etrade I’ve been on hold for a total of 14 hours in the past week trying to contact customer support ... no one has picked up ...

  • jlong78la My son calls me Captain Bartlett (@jlong78la) reported

    @etrade I waited to live chat with someon for 2 hrs yesterday and then it froze and said tech error. I know your game now you bastards. Im calling in the afternoon this time and just staying on hold until the 1 rep you have answers! Ive been trying for 7 days to reach somone

  • LueMcclain LueMcClain (@LueMcclain) reported

    @etrade don’t have customer service . Do not use them !

  • Brandon_Jones98 Brandon Jones (@Brandon_Jones98) reported

    @etrade Why don’t you get someone to answer the customer support line. I’ve called three days in a row and have been on hold each time for over an hour with no answer.

  • simplyismail Orange Valley (@simplyismail) reported

    @etrade Feedback on your platform 1) While trading SHORT IRON CONDORS for SPX, even though my maximum loss in the trade is say $300, etrade throws an error that insufficient funds. TD does accept and the margin blocked for short spreads,etc is = max loss. Pls update/fix this

  • broman_44_ Broman (@broman_44_) reported

    @etrade why ******** can’t I sell?

  • waffloop Smart boi (@waffloop) reported

    @Ben_BrainDoctor @etrade This exactly what's happening to me. I'm still sat in a customer service queue from a query I asked at 12. I've currently been on hold for 5hrs and 15 minutes. The chat windows says an agent will be with me in 70 minutes. What a load of horseshit.

  • petedoom Pete Doom (@petedoom) reported

    @etrade the latest android app update is terrible. Apparently it's fine on apple. On android this is the worst you've had in 7+ years. Please revert back to the old version. Logged out non-stop for no reason.

  • TDDOR @TDDOR (@TDDOR) reported

    @etrade WTF is wrong w/ your L2? $SMPP shows 10k shares through GTSM @ .04 but it's not there... the actual real ask is .12.... Why does your L2 lie to investors????

  • waffloop Smart boi (@waffloop) reported

    @jlong78la @etrade Nice! It wasn’t working at all for me. I’ve spent all day trying to get through - not even exaggerating. My chat said 400 minutes away from getting through. Their whole site is a joke. Once I can finally login, I’m leaving too.

  • nvrdjt Bryan (@nvrdjt) reported

    @etrade How dumb are we to wait for hours to speak with somebody? Log-in issues at the open and 15-30 mins to trade on top of that are frequent occurrences. Investments move tomorrow at 9 am. I doubt Im the first.

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