E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Houston, TX 3
San Francisco, CA 2
San Gabriel, CA 1
West Jordan, UT 1
Mohnton, PA 1
Laredo, TX 1
Needham, MA 1
Kralendijk, Bonaire 1
Charlotte, NC 1
Elmont, NY 1
Wellsford, Auckland 1
Idar-Oberstein, Rheinland-Pfalz 1
Las Vegas, NV 1
Peoria, IL 1
Troutdale, OR 1
Indianapolis, IN 1
Salt Lake City, UT 1
Dallas, TX 1
Redwood City, CA 1
Dublin, Leinster 1
Alden, NY 1
Farm Hill, FL 1
Duluth, GA 1
Thousand Oaks, CA 1
Orlando, FL 1
Lakewood, CO 1
San Diego, CA 1
Temecula, CA 1
Plattsburgh, NY 1
North Wales, PA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • eu_bike EV Bike Dude 🇮🇪 ⚡👾👀😷🇸🇰🍕🍍😍 (@eu_bike) reported

    @jeremyjudkins Mine is so buggy (mostly in PM/AH) that it shows 100% LOSS on random positions - very scary in the morning. Dear @etrade, please fix your mobile app, the new one is as buggy in its calculations as the old one. Likewise balances should be live/accurate in PM/AH too.

  • milener Scott Milener (@milener) reported

    @etrade I need phone support for some reason can't do a transfer yet HOURS of wait time. "Due to high call volume" really? or is it actually "Due to us not hiring enough support people to save a few dollars, we won't help you"

  • j_aja4 AJA4 (@j_aja4) reported

    @spacathon @jablamsky @etrade IDK - they assigned somebody to me. His name is Nam and he is a real person. He occasionally calls me. Other times I always get a real representative and the issues are resolved on the spot, or Nam calls me back very quickly.

  • TheCubedOne Dennis Vega (@TheCubedOne) reported

    @shizzy96176993 @RealtorStarShar @etrade In TD Ameritrade when I tried buying as OTC at market price it gives me this error. I would assume the issue is the same for ETRADE. Setting a specific price fixed it for me. NOT ADVICE just my opinion.

  • ianmatthew07 Ian (@ianmatthew07) reported

    @jablamsky @etrade @TDAmeritrade customer service is the best I’ve ever experienced.

  • yopotstocks True V.P. (@yopotstocks) reported

    @stock_mj @etrade Got rid of etrade because of otc fees and of course their terrible wait times. Went to Schwab and haven’t regretted it.

  • jablamsky Jessica Ablamsky (@jablamsky) reported

    Customer service at @etrade is the worst I’ve ever experienced—anywhere. After waiting on hold for 40 minutes, the call was dropped. Do they even have customer service reps anymore?

  • SHRED3033 Shred (@SHRED3033) reported

    @jablamsky @etrade I got through after about an hour on hold another 45 min on call finally resolved. Person I reached was good but I had given up two previous times due to wait. Pretty bad for sure.

  • BryanFields24 Bryan Fields (@BryanFields24) reported

    @stock_mj @etrade It’s awful I send messages Bc I wait forever

  • jablamsky Jessica Ablamsky (@jablamsky) reported

    @anjumalimohamme @etrade It’s not hard to fix customer service. Add a callback feature.

  • Akeem95209415 Akeem (@Akeem95209415) reported

    @jablamsky @etrade You8not the customer, you're the product...

  • RobxTom Rob Thomas (@RobxTom) reported

    Feels bad that @etrade wouldn’t execute my sell order for GME calls. Not happy whatsoever. If the price drops I will have incurred substantive harm given that you wouldn’t let me sell. Looking for alternative brokers

  • Jasmeetbhatia17 Jasmeet (@Jasmeetbhatia17) reported from Amritsar, State of Punjab

    @etrade Worst Customer service ever- Haven’t received my wire transfer for the trade I did on 21st January- Its been over a month now. Please track & recall my funds asap #jbhatiaa

  • theparrothead Theparrothead (@theparrothead) reported

    OK Traders....After 20+ years trading online with different brokers I just had a CRAPPY experience with @etrade, I have traded with for the last 7+ years, that cost me 25% on a trade. No help because OTC stock.... Suggestions for my next Broker?

  • jablamsky Jessica Ablamsky (@jablamsky) reported

    @Rogers22283 @etrade I had problems with 1-800-Flowers once. Couldn’t find any contact for customer service.

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