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E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Noida, UP 1
Westminster, MD 1
Aiken, SC 2
Los Altos, CA 2
Katy, TX 3
Camden, ME 1
Chicago, IL 4
South Dennis, MA 1
Pacifica, CA 1
Berryville, AR 2
Bozeman, MT 1
Warren, MI 1
La Mirada, CA 1
South Burlington, VT 1
Bernville, PA 1
Denver, CO 2
Chelsea, MA 1
Miami, FL 4
Dallas, TX 3
Arab, AL 1
Los Angeles, CA 6
Lynnwood, WA 1
Loveland, CO 1
Waynesville, NC 1
Grayslake, IL 2
Hedgesville, WV 1
Cameron Park, CA 1
Santa Clara, CA 1
Grapevine, TX 1
Alton, NH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • thecinemadoctor
    Drew Morton (@thecinemadoctor) reported

    Hey @etrade - your chat doesn't work and redirects to call your phone line. Your phone line has massive wait times. Your secure messaging service just sends back form letters to pointed inquiries. I've been waiting for almost a month on a simple recharacterization request!

  • DavidEng315
    Enginator of Penny Stocks (@DavidEng315) reported

    @OCMillionaire @etrade It happens to me everyday but I found a solution. Close out of the tab you opened etrade with and reopen a new one and then launch etrade pro. It solved the issue for me.

  • tesch1045
    MaidenLaneBoutique (@tesch1045) reported

    @etrade what's the problem with your numbers today? Not reflecting the actual stock prices and my balances are all off.

  • bri4343
    Algo Bundy (@bri4343) reported

    @etrade Fix my L2 first!

  • StockHollywood
    Stock Hollywood (@StockHollywood) reported

    @PaulRizzo504 @etrade they've been broken af lately ever since Morgan Stanley bought them.

  • strobist
    David Hobby (@strobist) reported

    @MorganStanley @MorganStanley I’ve been a loyal @etrade customer since it was a text-based service on AOL in the 1990s. That said, I will migrate to the first full-service brokerage that offers full $BTC custody integration for retail clients.

  • BentoStox
    Bento Stox (@BentoStox) reported

    @etrade @etrade I'm trying to catch up on the market but PRO platform isn't working and people are losing money. Why don't you put out a statement on what you are doing to solve this problem rather than try and lure in new customers without being able to take care of the ones you have

  • nocturnugg
    Warren Colbert (@nocturnugg) reported

    @etrade Each time I call in, I’m on hold for 90 minutes waiting for a support representative. For the last 6 months I have heard “due to high call volumes, hold times are longer than usual.” I’m a pretty patient person,but this feels like negligence.

  • PaulRizzo504
    Paul Rizzo (@PaulRizzo504) reported

    @etrade You guys are clearly having issues with your stock quote tracker today and have been dead silent. Not sure if it is the volume or what but this is very worrying. Watching my portfolio swing by entire percentage points from one refresh to the next is ridiculous.

  • bri4343
    Algo Bundy (@bri4343) reported

    @BentoStox @etrade Damn right! They can’t handle the customers they do have. Fix the platform and their customer service. It’s sad, but E*TRADE is trash now.

  • AdamBorders
    Adam Borders (@AdamBorders) reported

    @etrade your app is not working. 3rd day now. No way to submit an issue

  • stock_gambit
    Stock_Gambit (@stock_gambit) reported

    Is anyone else having problems uploading E*TRADE 1099 into TurboTax?? @turbotax @etrade

  • hsntsdln1
    KaMyOnCu BoYz (@hsntsdln1) reported

    @OCMillionaire @etrade my trade pro and everything in it was ok today. the problem might be partial

  • rayvin78
    Ray Vinciguerro (@rayvin78) reported

    @etrade your customer service hold time are hours long. No bank would operate like this.

  • s1player
    Ken Hurley (@s1player) reported

    @incrediblebob12 @etrade I called them yesterday and they said update was due today to fix.. I turned on, and no updates to be found. I hope it is better today.

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