E*Trade Outage Map

Community Discussion

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E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nota Gaylib (@dfdfdfd243799) reported 5 minutes ago

  @etrade Fix your ******* power etrade web app... everything is frozen. I am losing money. #etrade

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  Antijo W (@AntijoM) reported 8 minutes ago

  @etrade Do I have to be a new customer to get the bonus? And what is the minimum to get the bonus?

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  Chatterpix6 (@chatterpix6) reported 10 minutes ago

  @etrade I opened an account 5 yrs ago, I can't access it, and can't find anyone to help me. Suggestions?

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  willywashington (@willyzdub) reported 11 minutes ago

  @etrade you guys are finished!!!! The worst platform I wouldn’t even call you a broker. Its criminal to have this bad of tech. @SECGov no way they can service money with this many technical issues daily, today is catastrophic

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  Rae Shore (@RShore19) reported 16 minutes ago

  @etrade Whoever uses @etrade is an idiot...4 hrs and the platform shuts down..I was a customer since 1995 and I did a commercial for you..Now i will do a commercial for @Schwab!!They're the best

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  ***** Daggins (@DiIdoDaggins) reported 16 minutes ago

  @etrade Extended trading hours stopped showing up on your app. Fix it.

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  The Big Shorty (@thebigshorty3) reported 16 minutes ago

  @etrade unacceptable. Your site can’t crash every time there’s a high volume day. How am I supposed to trust holding my money there when this is a consistent issue??

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  Crispin Cowan 🇺🇦 (@CrispinCowan0) reported 20 minutes ago

  @ChrisCyberBTC @etrade How is BTC not Crypto? What is the book value of BTC, besides whatever the greater fools will pay for it? What are the fundamentals that would tell the market that BTC should go up or down? Or is it, as I suspect, just more fashionista bullshit, price 100% determined by fools?

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  GF Vault (@GfVault) reported 21 minutes ago

  Based on my experience, I would strongly advise anyone against opening an account with @etrade or @MorganStanley. Nearly $10,000 restricted, legitimate payments reversed, two promised deadlines broken, 15+ calls, and still no explanation, timeline, or accountable person.

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  Charlie Harper (@CharlieBHarper) reported 21 minutes ago

  Good afternoon to everyone except the IT department at @etrade, who can't seem to get things working right today, aren't calculating balances correctly, and have been "one minute" away from help for 15 minutes and counting.

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  Heather (@KaplanHDG) reported 24 minutes ago

  @monomyth @etrade I’m having the same problem. The participate button was greyed out and now I’m getting the same error message.

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  Fibonacci's Ghost (@Super_DaveO) reported 26 minutes ago

  @SimpleStocks_ @etrade Worst move I have made moving to them from schwab.

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  Middat Yildiz (@middatyildiz) reported 27 minutes ago

  Is @etrade having market data feed error, feed corruption, or a quote dissemination issue? @MorganStanley

• 
  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) reported 32 minutes ago

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

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  Padrino (@callmepadrino) reported 34 minutes ago

  @1wallstgatsby @etrade **** etrade, they suck now. 5 yrs ago was different