E*Trade

E*Trade Outage Map

The map below depicts the most recent cities worldwide where E*Trade users have reported problems and outages. If you are having an issue with E*Trade, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

E*Trade users affected:

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Houston, TX 3
San Francisco, CA 2
Elmont, NY 1
Wellsford, Auckland 1
Idar-Oberstein, Rheinland-Pfalz 1
Las Vegas, NV 1
Peoria, IL 1
Troutdale, OR 1
Indianapolis, IN 1
Salt Lake City, UT 1
Dallas, TX 1
Redwood City, CA 1
Dublin, Leinster 1
Alden, NY 1
Farm Hill, FL 1
Duluth, GA 1
Thousand Oaks, CA 1
Orlando, FL 1
Lakewood, CO 1
San Diego, CA 1
Temecula, CA 1
Plattsburgh, NY 1
North Wales, PA 1
Pompano Beach, FL 1
Colchester, England 1
Columbus, OH 1
Atlanta, GA 1
Los Angeles, CA 1
Reşiţa, Judeţul Caraş-Severin 1
Metuchen, NJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • BUDRON58 RON SMITH (@BUDRON58) reported

    @etrade don’t support the Cabal !

  • commonsense0337 Common Stonks (@commonsense0337) reported

    @wp4home @CblastBT @etrade Problem is any cash you use on that trade has to settle which takes a day. It’s so annoying I wait 4 days for my $400 funds to settle use it all on one trade then I have to wait the next day to use those same funds again!?!?!

  • Jennaay83 Jenny Cobb (@Jennaay83) reported

    @etrade Trying to retrieve my funds and can’t add my bank account. It’s been 1 week since I uploaded my written request and no progress. Phone support is at a 60 minute wait and chat support is never turned on. How do I get my funds or some support??

  • BenLeaf Ben Leaf (@BenLeaf) reported

    . @etradebaby maybe you can help me because I can’t get in touch with anyone from @etrade. I’m not waiting on hold for three hours again. HELP!!

  • JDH2189 JDH (@JDH2189) reported

    @CblastBT @Husam_3600 @etrade Is it on Twitter or your private server?

  • Dinowakes Greg Doscher (@Dinowakes) reported

    @etrade Why is it taking so long to resolve the vendor issues on the futures accounts? Very disappointed, this has been a mess and I will likely switch to @IBKR once I close out these positions.

  • billy25206916 billy (@billy25206916) reported

    @etrade I need help with the support

  • yodam555 yodam (@yodam555) reported

    @etrade Since Morgan Stanley took over, ETRADE has become the worse customer support I've experienced in my life no joke. No chat support, no answering phone calls, no email to send support tickets... are you guys serious??? This is why you guys will fail and you don't realize it.

  • BenLeaf Ben Leaf (@BenLeaf) reported

    Hey @etrade. What’s the status of my DRS request from 3 weeks ago? I had to wait on hold for three damn hours to talk to someone for ten minutes. I’m not doing that again. Should I just move everything to @Fidelity? Why is your customer service so horrible??? HELP!

  • carbonntrades Carbon Trading (@carbonntrades) reported

    @OptionsFacts @CblastBT @etrade This happened to me. Got too cocky and started sizing up larger. Making a new rule to pull out half of my profits every time I get a significant win to help preserve my capital

  • FlexingJoe Flexing Joe (@FlexingJoe) reported

    @CblastBT @etrade They did the same thing to me once. I solved the issue by being flagged for PDT and slowly losing more and more of money

  • 4asrai Wendy Michels (@4asrai) reported

    @etrade why is your chat function not working and I have to wait on hold fit two hours to speak to someone. You have my $2000 and I can’t access it because my “account services are limited”. I can’t even transfer it BACK to my bank account!!!! Do better. I’m angry grrrrr 🤬

  • WORK47606730 JTL (@WORK47606730) reported

    90 minute wait time for @etrade customer service and it hangs up on me after an hour. I just want to activate Pro for my account…….

  • yodam555 yodam (@yodam555) reported

    @etrade Since Morgan Stanley took over, ETRADE has become the worse customer support I've experienced in my life no joke. No chat support, no answering phone calls, no email to send support tickets... are you guys serious??? This is why you guys will fail and you don't realize it.

  • yodam555 yodam (@yodam555) reported

    @laurencemgordon @etrade it's pretty unbelievable since MS took over they went missing. Before they took over I use to speak to customer support in less than 5 min

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