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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (71%)
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Website (16%)
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Trading platform (10%)
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Withdrawals (3%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tampa |
Login | |
 Hyderabad |
Withdrawals | |
| Bartlesville |
Trading platform | |
 Beijing |
Website | |
| Vancouver |
Website | |
| Pittsburgh |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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BoozeNBiscuits🌦️
(@BoozeNBiscuits) reported
@etrade E*Trade is awful. Constantly changing margin requirements to screw investors over. So many better brokers out there.
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doughmesstic
(@doughmesstic) reported
@etrade help. For some reason the app is saying my 144 shares of PR are worth zero dollars. Why?
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Rich Blue
(@RichBlue18) reported
@etrade spb crash 000000
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tgnewzr
(@tgznwr) reported
@etrade I’ve been locked out my account pending reactivation by your “account access team”. on the phone with the same hold music 2+ hours today. If another hour goes by I’m closing the accounts the min I get access. Miserable service
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Jefe Diner0
(@Jefe_diner0) reported
Thanks @etrade for allowing me to purchase a stock this morning, not allowing me to sell it when I was up and attempting to and then having customer service call me back almost 2 hours after I reached out so I could finally sell at a big loss. Terrible.
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🇳🇬LLAJ🇳🇬
(@2Coolington) reported
@etrade horrible customer service i will be writing an email to discuss my displeasure.
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Steve
(@SteveEsker) reported
@etrade Your customer service department is a joke. Who’s ever in charge should be fired for gross incompetence.
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Kyle Campos 🇺🇦 🙏
(@kcampos) reported
It's almost like @etrade has no idea they have 2FA option on their site. They certainly don't support it in the traditional sense of it working, device resets etc... Nothing being on hold for an hour shouldn't fix though right? Worst best decision I've made re:banking security
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Scott
(@Scottandco7) reported
@etrade is the worst financial institution that I have encountered in50 years. They accepted funds, but will not give them back no matter how many documents you send or hours on the phone. They used to call that robbery.
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James in WA
(@JamesTraderWA) reported
@DayTraderWayne I would think @etrade would be all over this! no? Maybe the @etradebaby has been playing with the server?
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i make 🦄 robots 🦄
(@lkngrrr) reported
Kinda stupid that I can transfer thousands of dollars casually through the @etrade app and website but can’t request a replacement debit card without having to dial Customer Service.
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SwingKing
(@King22Swing) reported
@og_tigress @etrade These brokers have issues at the worst possible times, hard to imagine it's all coincidence lol
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Chert Channel
(@Tooting77) reported
my prediction @SBF_FTX buys customer assets moves to ftx, @shingolavine gets #vgx, wallet and tech, plans recovery for vgx holders, citadel etc gets app 4 day auction seems is where we are headed or else @etrade or someone else comes in higher to take everything at a higher value
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Aubrey Battle
(@AubreyBattle) reported
@etrade I have lost access to my symantic authenticator so online password reset is impossible. There is no phone assistance for this and e-mail requires authenticator. Help needed
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Pratik Prabhu
(@prabhu_pratik) reported
@etrade There is no resolution even after 5 weeks ! There is utter confusion between the teams in @etrade. Everyone is just passing the ball with no answer even after 5 weeks!! The long wait time and inefficiency of @etrade is causing so much pain. THIS IS THE WORST!
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Simant
(@andysimant) reported
from
Mysore, State of Karnataka
Dear @etrade How to make an account on your site if a person has only a first name (even on my passport) I don't have a last name. I am unable to register. Please help
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Dough Rakers
(@DoughRakers) reported
Stay away from @etrade. Very understaffed and could address simple account issues. Go elsewhere. @morganstanley got a dud.
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Silk Tha ShockerBR
(@SilktheShocker3) reported
@etrade You guys need to hire more call center agents ...due to the poor service you lost an account . It should be a crime to be on hold for two hours. I should report you to @bbb_us
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TIGRESS🐯
(@og_tigress) reported
@Arcstockstrader That on top of @etrade being a cluster ****.
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kendale scott
(@kendalescott) reported
@etrade I have been on hold for over 45 minutes with your customer service. This is miserable. #custmerservicefail. #stocks #etrade
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SECURE THE BAG 🇺🇸🇺🇦
(@SAKDOS_) reported
When speaking to customer service I told the rep that I was scalping and he said at one point “Its not a good idea to use an app for day trading.” So what they’re saying is that their app designed for day trading should not be used for day trading? @etrade please do the right…
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Robin Brecher
(@rb1963j) reported
@etrade this surprises me, but as of now, looks like I will be taking my business elsewhere when I leave my current job. Not the least bit happy with the service I am getting today and while trying to respond to latest message the system is not working at all.
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Jacki Bauer
(@mazzifer) reported
Hey @etrade, listening to your terrible hold tune on endless loop for 4 hours in one week is making me miserable. Still no answer, still can't trade. Why do you treat your customers like this?
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Jay
(@Jay1959Jay) reported
@etrade If they keep dropping that means our economy will be headed towards a BAD,BAD recession.
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Russel Maxwell
(@theLoveHouse) reported
@etrade I'm a former Capital One Investing customer. I get this message "Your account(s) have moved to E*TRADE. For access, you'll need to retrieve your user ID and reset your password." but it won't reset password. I don't want to have to sit on hold. make this easier. Please
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Rich Blue
(@RichBlue18) reported
@etrade Spb falling knife crash 0000000
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🪐🌘🌻🌓🌎
(@nerdygayfrom718) reported
@etrade: a “more that 30 minute hold time” in 2022 for someone trying to open an account is a fantastic advertisement for Charles Schwab and Fidelity. This is Robinhood level service. I’ll take my business elsewhere.
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SUDHIR BHARDWAJ
(@SUDHIRB27825973) reported
@etrade Hi Team, I am not able to reach your customer care number. I have been trying for past one week. Need immediate assistance.
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DJ No Delay
(@DjNodelay) reported
@IvanC58299890 @etrade stole your money it’s the worst platform for trading penny stock or any stocks too much feel even for ticker change $40 and reverse splits too @etrade horrible company they are thieves
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TheRealJagermeister 🌎
(@RichJaeger) reported
NASDAQ: ADTX @etrade Why is your system not recognizing $ADTX stock this morning its stock split? Fix it now !!