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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Website (41%)
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Login (40%)
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Trading platform (19%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cairo |
Website | |
 Martinez |
Login | |
| Folsom |
Website | |
| Anchorage |
Website | |
| Anchorage |
Login | |
| Staten Island |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Stockspotify
(@stockspotify) reported
@etrade Maybe you should be spending $$ on fixing the platforms, apps and hiring customer service people instead of advertising??? @etrade huge fail
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Vapor
(@in2vapor) reported
@etrade you have disabled some functions on my account due to unusual activity. I have been on hold for a total of 2.5 hours over the last two days trying to contact your support team. Can someone help?
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Abdel Presume
(@AbdelPresume) reported
@etrade So there is no way for me to get my user ID to login to my account for the first time without speaking to a Financial Advisor? No one answers the phone and the wait time is over 2 hours. I have 0 response via email. How do you do business this way?
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ThrowinShapes
(@ThrowinTrades) reported
@GreenTeamDFLY @ldev117 This problem is going on for me still too @etrade. For example a sell will partially fill a bid, but that bids size doesnt update for over 5 minutes sometimes. Still the same for you guys?
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Adam White
(@adamslife365) reported
What gives @etrade? On the phone with customer service for 30 minutes and cut off. I just want to transfer my account. Is it that hard? Holding onto my money seems really nice. 🤔
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DFLY
(@GreenTeamDFLY) reported
@ThrowinTrades @ldev117 @etrade Yup. After being great for all these years then to revert to this crap is just bad biz & bad for all relying on the L2s/chains. Been about a year now & obv they don't care enough or else would have been fixed long ago! Hope they do fix ASAP b/c unreliable is unacceptable nowadays
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David A Farr
(@DavidAFarr1) reported
@etrade This stupid apps is a piece of ****
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Lee
(@ldev117) reported
@ThrowinTrades @GreenTeamDFLY @etrade I can't even tell you how many times I have been on the phone with them, showing them the issues real time, and they just say, well its not broken enough to fix.
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Michael Seringer
(@mikeseringer) reported
@etrade customer service hold times are ridiculous @jpmorgan is destroying this brand
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Bill Parcells
(@Fake_B_Parcells) reported
@beeosme @etrade 45 mins last night. I give up. Horrible customer service.
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Michael Hauff
(@TheFFRealist) reported
What’s cool is when your Mom has been trying to contact @etrade since MAY and has gotten ZERO help. Awesome Customer Service. 🤨
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Angry Patriot
(@AngryPat2020) reported
@etrade my account has been blocked. you have my money. I can't call or email anyone to resolve my issues. I have shares of @zionoil and @brixtonmetals that basically you've stole from me. Let's get to the bottom of this!! #etrade
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Devwar
(@devwarbeats) reported
Bro @etrade wait times longer than 2 hours. This company doesn’t care about their customers, or helping them with any potential account issues. A joke!
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Ben Handley
(@BenHandley15) reported
@etrade Sucks! Customer service hold time 90 minutes??
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Bready The Beagle Breadwards
(@LlamaBusiness) reported
Does @etrade have live help on here?
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Alex Hardesty
(@SouthfieldBear) reported
So @etrade has done something so that even changing my password won't get me into my account and when I try to call my "wait time is greater than two hours." And they want to give me a survey regarding improving service. (#3Gusses)
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Vapor
(@in2vapor) reported
@etrade you have disabled my some of functions on my account due to unusual activity. I have been on hold for a total of 2.5 hours over the last two days trying to contact your support team. Can someone help?
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Alex Hardesty
(@SouthfieldBear) reported
@etrade Missed the reponse. I called in today about 7 am and Caine picked up at about 9 am (automated message indicated approximate wait time of 60 minutes). He solved my issue in less than 5 minutes. But still reconsidering moving due to bad CS.
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Shubham Agrawal
(@submagr) reported
@etrade Trying to reach customer care 800-387-2331 for two weeks now. Wait time is always greater than 2 hours. This is ridiculous. Please do something about it.
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(Raquel) KOBE 🖤🐍
(@SOULbeautifulme) reported
I have been on hold with @etrade for over an hour & half … I just want my money back & to close out my account. But this is hands down been the worst service I’ve ever received from any company.
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Cerberus
(@Cerberus0fHades) reported
@SOULbeautifulme @etrade Seriously you can get better service from a retail company when you want to get $5 back. This is supposed to be a financial services company and they are a joke.
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DFLY
(@GreenTeamDFLY) reported
@ThrowinTrades @ldev117 @etrade Unreal. Yah not happy. Everyone I know having same issues its not a 1 off it's EVERYBODY! Just most that dont stare at L2s and option chains all day don't even realize, which makes it even worse. Not cool.
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susan
(@beeosme) reported
@etrade How many hours do I have to wait for customer service over the phone. Already 17.00 minutes .. and still keep waiting. Please help. This happens all the time
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Lisa
(@LISAkaur_stocks) reported
@etrade : again not working... really making me thinking that I need to take my portfolio somewhere else.
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Raj Nepali🇳🇵🇺🇸
(@nep_d0c) reported
@etrade why is your customer service wait time more than 2 hours?
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kevin collins
(@voxkev) reported
@etrade brokerage question unanswered on the website AFAICT: How long will it take for a stock trade to settle and funds are available for either reinvesting or txfr to my bank account? (And, over 2 hours phone support wait time?? That's insane.)
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Adrian
(@squawk_hawk) reported
@etrade this isn't cool. I'm trying to get out of q $es future position and your stupid crap system isn't letting me out. I've went from profit to loss.
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moonlight
(@moonlig10598136) reported
@etrade The @DragonEvoNFT has promised to be fully focused on making the gaming platform so interesting and attractive for everyone, the reward and trading activities will be complementary, so there is no reason why they cant have my support 💪💪 #NFT #GameFi
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Edwin
(@thermalsimmang) reported
@SouthfieldBear @etrade @jasoneil74 Incredible. Truly awful customer experience.
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Edwin
(@thermalsimmang) reported
@munger09 @etrade Not surprising at all. So difficult to get through to someone who can help.