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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (44%)
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Website (38%)
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Trading platform (19%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Loganton |
Trading platform | |
| North Port |
Login | |
| Maricopa |
Website | |
| Plano |
Website | |
| Ruskin |
Trading platform | |
| Dublin |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Orange Valley
(@simplyismail) reported
@etrade Feedback on your platform 1) While trading SHORT IRON CONDORS for SPX, even though my maximum loss in the trade is say $300, etrade throws an error that insufficient funds. TD does accept and the margin blocked for short spreads,etc is = max loss. Pls update/fix this
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@TDDOR
(@TDDOR) reported
@etrade WTF is wrong w/ your L2? $SMPP shows 10k shares through GTSM but it's not there... the actual real ask is .12.... Why does your L2 lie to investors????
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CosmicBandito
(@CozmikBandeeto) reported
@Thoughts_NJ @etrade This is where second shift is not such a bad thing.
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Phil Russo
(@PhilRusso17) reported
@etrade @MorganStanley ever since you people took over it has been one issue after another i’m taking my money away from you
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Rafael D. González Castellanos
(@Rafagon) reported
@etrade You sent me an alert to call customer service but you kept me on hold a very long time. Call me when you're ready.
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Pete Doom
(@petedoom) reported
@etrade the latest android app update is terrible. Apparently it's fine on apple. On android this is the worst you've had in 7+ years. Please revert back to the old version. Logged out non-stop for no reason.
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Teri Whitman
(@Teri_FutureMD) reported
@etrade are there actual people work and assisting customers or do you all truly NOT want to help ppl? I’ve been hung up on 8x after being on hold for 1-3hrs at a time. Chat puts you on hold and NEVER picks up
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IPODave
(@IPODave) reported
@etrade service is going down extremely fast to point I can't recommend them anymore....
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iemmathu
(@iemmathu) reported
@etrade You have the worst customer service ever! Your “Customer Service” line puts me on hold for 30 mins then hangs up. 3x now i’ve been hung up on after being on the line for 30 mins or more! Your “Live Chat” wait time is 4 hours. How do I get through? Please help me!!
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she/her
(@alcolysol) reported
@etrade has the worst customer service :( I’ve been on hold for 1 hour already 😭
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Klas Back
(@KlasBack) reported
is @etrade going under? Third try for customer service call the last 2 days...."5 1/2 HOURS wait until your representative will be with you". I have NEVER heard anything as bad ever. What is going on??? (previous two calls not even a time estimate - gave up after 30 mins or so..)
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Michelle
(@michellebosso) reported
@etrade sat on the phone for 50 minutes because something on your website wasn’t working. Trying to open an account. Not great service.
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Bryan Kwong
(@BryanKwong3) reported
@etrade I’ve been on hold for a total of 14 hours in the past week trying to contact customer support ... no one has picked up ...
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My son calls me Captain Bartlett
(@jlong78la) reported
@etrade I waited to live chat with someon for 2 hrs yesterday and then it froze and said tech error. I know your game now you bastards. Im calling in the afternoon this time and just staying on hold until the 1 rep you have answers! Ive been trying for 7 days to reach somone
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Broman
(@broman_44_) reported
@etrade why ******** can’t I sell?
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Brandon Jones
(@Brandon_Jones98) reported
@etrade Why don’t you get someone to answer the customer support line. I’ve called three days in a row and have been on hold each time for over an hour with no answer.
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Yakklebee's Grill + Bar
(@ApplebeesKuwait) reported
.@etrade What is wrong with your service? Why has my money been locked away for a week unable to be traded or transferred? Why can't I get a hold of a representative? Why are you scamming me?
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Just1nTradez
(@Just1nTradez) reported
Hey @etrade I spent 6 total hours on hold this week, and still havent spoken to customer service about the time you filled a canceled market order and then wouldn’t let me sell it.
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Mark DeWitt
(@Mark_DeWitt) reported
@etrade may have the worst customer service wait. Chat-165 minutes, email not returned from 1/27, and forget holding forever on their 800 number.
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@TDDOR
(@TDDOR) reported
@etrade WTF is wrong w/ your L2? $SMPP shows 10k shares through GTSM @ .04 but it's not there... the actual real ask is .12.... Why does your L2 lie to investors????
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Daniel
(@DoonyTomatoes) reported
@etrade @MorganStanley there's usually a two or three hour wait at your customer service line
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theshakirad
(@theshakirad) reported
@0001_Trader @etrade Try TD Ameritrade. I've had no issues.
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𝙹𝚘𝚑𝚗 𝙺𝚞𝚗𝚝𝚣 🏡
(@watcherofskies_) reported
Holy **** of ****, do not use the @etrade two factor authentication app. Enabled it, followed directions sent in email, doesn't work. Reset password twice (Which can only be 32 char long), still doesn't work. Click on chat support, wait time is 132 minutes. Good Lord
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Wayne
(@nathanielwlee) reported
@RyRyRitter @etrade What's the error? I'm on @etrade and I don't see an issue, unless it's lying to me that I'm down by a thousand today. I hope that's wrong but it doesn't seem to be
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@TDDOR
(@TDDOR) reported
@etrade What a pile of ****, wait time to talk to someone is 211 minutes!!!! **** YOU
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Bryan
(@nvrdjt) reported
@etrade How dumb are we to wait for hours to speak with somebody? Log-in issues at the open and 15-30 mins to trade on top of that are frequent occurrences. Investments move tomorrow at 9 am. I doubt Im the first.
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Doctor Benjamin
(@Ben_BrainDoctor) reported
@etrade Etrade it'll be nice to not have to wait for 4 hrs to talk to an agent. That's not an exaggeration. I get that you're busy but in which planet does someone have 4-6 hrs to wait on freaking hold? Esp when you're having urgent issues with your account like being unable to trade.
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RitterTrading
(@RyRyRitter) reported
@nathanielwlee @etrade For me it says I’m down 150 where my account balance is still at the same place it said I was down 50
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Ann D
(@CamasAnn) reported
@etrade I e-mailed on 1/29/21 about a IRS 1099 form error and STILL have not received a reply. I've been on hold 40 minutes now so it appears a FINRA complaint is the next step as E*Trade is way too big now to care about customers (bought my old BD and merged my account 2 yrs ago).
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LueMcClain
(@LueMcclain) reported
@etrade don’t have customer service . Do not use them !