E*Trade

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

E*Trade Outage Chart 04/24/2024 23:40

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Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

  1. Login (36%)

    Login (36%)

  2. Website (34%)

    Website (34%)

  3. Trading platform (28%)

    Trading platform (28%)

  4. Withdrawals (2%)

    Withdrawals (2%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesRoseville Website
United StatesEaston Login
United StatesLake Worth Login
United StatesOverland Park Login
United KingdomRamsgate Login
United StatesSan Jose Website
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • BriaNicoleArt 🌻Bria Nicole Paints & Writes 🎨🖋️🏳️‍🌈🖖🏻🐾 (@BriaNicoleArt) reported

    Ugh @etrade why are your links all broken on your website? I have been trying to re-open my account for hours! "You have to open an ETrade brokerage account. Click here to get started." Click x infinity = 0

  • MDH88931540 MD H (@MDH88931540) reported

    @etrade Etrade told me to go file a police report and an affidavit when I contacted them about a fraudulent trade on my account in which I lost money (less than $50). Really?! I've been a client for over 10 years and these are the hoops I need to go through first before you'll help me?

  • MichaelHeinaman Mike Heinaman (@MichaelHeinaman) reported

    Total lack of customer service and transparency from @etrade My account balances are going haywire, but I have no options to get help other than a 90 minute plus wait to call someone (no callback option) and no email/message option other than a poorly executed chatbot.

  • dfunklove Dan Funk Lovette (@dfunklove) reported

    @etrade 90min hold to resolve a fraud alert is unacceptable. You just lost a customer.

  • furinkan Furinkan (@furinkan) reported from Sydney, State of New South Wales

    @etrade It's fine, my W8-BEN was submitted and processed quickly which is reassuring. :) This is a usability issue though, not a support issue. It'd be great if it gets passed up the chain for improvement

  • LetsRockFIT Manotee Cornett (@LetsRockFIT) reported

    @etrade so disappointed and actually on the verge of anger, and I never get angry. Account has been restricted for over a month, and cust service has been worthless, rude & condescending. My $ is locked away from me. This is painful & you’re costing me $. I will spread the word.

  • SyriaTime Time (@SyriaTime) reported

    @etrade Are all etrade servers down? Can't access from anywhere

  • templar_is_back Ghost Rider Tribute (@templar_is_back) reported

    @etrade As a loyal customer and one holding many shares of #AMC I am hearing disturbing rumors that @etrade will not honor the APE dividend and instead issue a .01 cent one. Would you care to comment? If true, I will be finding another broker asap.

  • BullLogic Bulllogic (@BullLogic) reported

    @etrade pro platform gone to ****. Alerts never work anymore. They only wanna use app. Power etrade the worst. Who the hell designed that pos. You guys just wanna drive away business? Look at webull and take a lesson.

  • Tmess89 Tim Messer (@Tmess89) reported

    @MichaelHeinaman @etrade Same issue here. The least they could do is communicate that they know about the issue.

  • CoachSosland Matt Sosland (@CoachSosland) reported

    @etrade No matter what time I call, your hold time is over 30 min. You need a chat feature as well. I need help please.

  • DrKarthikN DrK stands with UKR 🇺🇦 (@DrKarthikN) reported

    I'm having an absolutely horrid time trying to get @etrade to satisfy a basic rollover request. Latest example: 5 weeks after a form was submitted, complaining of a missing signature. Any idea how to escalate to someone in leadership? Tempted to file a complaint with @SECGov

  • schwaherr Schwartz (@schwaherr) reported

    @etrade are secure messages not working right now?

  • anecaro Anne-Caroline Tanguy (@anecaro) reported

    @etrade Btw the music is bad (I remain polite). You might want to hire people to answer the phone.

  • imwithsam Sam Brock (@imwithsam) reported

    @etrade Absolutely horrible the way your Customer Service line now tries to reroute you to a medical alert device salesperson when you call in! Are you a professional financial institution or an extended car warranty spammer?

  • JenHanks Jennifer Hanks (@JenHanks) reported

    @etrade YOU SUCK! I have tried on 3 different days, to transfer an account so my child who turned 18 can access her money for college - and each time I have waited in excess of 1.5 hours and gotten hung up on with no resolution to my issue. This is unexcusable.

  • eric11phillips Eric P (@eric11phillips) reported

    Hey @etrade. Just wasted another 49 minutes of my life waiting on the phone to NEVER SPEAK TO ANYONE! What kind of customer service is this?!?!?!?

  • allmst_there justAnotherDeveloper(pray\'n_4_Us_All)🇳🇬🇺🇦🇲🇲 (@allmst_there) reported

    @etrade Bug: On the Market View widget, the @Nasdaq futures symbol (/NQ) is the only sym that is never retained. It seems to disappear from the list every 24-48 hrs. Reproduce: Add /NQ symbol to Market View list via widget. Wait 24-48h; it won't be there. #BrokerageBugTracker

  • SteveEsker Steve (@SteveEsker) reported

    What’s happened to @etrade? They lock my account and tell me to call and they don’t answer “account activation”…. Waited for over 30 minutes. No call back feature, no estimate of how much time of mine they are wasting, no help. I’m still locked out. 🤬

  • FernandoTech_ Fernando Tech (@FernandoTech_) reported

    @furinkan @etrade Inbox me now for help

  • ynkesparkle Angie Bashore (@ynkesparkle) reported

    @etrade I’ve just had one of your customer service reps ask for me to provide the security code from a text.. the text that says you shouldn’t give the code over the phone. Is this common security practice?

  • MDH88931540 MD H (@MDH88931540) reported

    @etrade Etrade told me to go file a police report rather than assisting me with a fraudulent trade on my account... this is the lack of quality service and loyalty I got as a client. Wow!

  • HeizenbergBB Walter White (@HeizenbergBB) reported

    @etrade is there a known issue signing in right now

  • Bril79 Aaron Briles (@Bril79) reported

    @etrade Scam! You closed my wife's account for no reason and won't issue the refund of her money. This is fraud and theft. You owe us $6,000!

  • CapoCortale CortaleCapoBastone (@CapoCortale) reported

    @Tmess89 @MichaelHeinaman @etrade looks like mine is back to normal. check it again, probably some glitch.

  • DerekVandivere Derek Vandivere (@DerekVandivere) reported

    @etrade So I did get my message, but you do still have broken links in your site (or should I be able to initiate a secure message, vs. reply to one you've sent?)

  • allmst_there justAnotherDeveloper(pray\'n_4_Us_All)🇳🇬🇺🇦🇲🇲 (@allmst_there) reported

    @etrade Bug: On the Market View widget, the @Nasdaq futures symbol (/NQ) is the only sym that is never retained. It seems to disappear from the list every 24-48 hrs. Reproduce: Add /NQ symbol to Market View list via widget. Wait 24-48h; it won't be there. #BrokerageBugReport

  • SnifferMuffin Muffin Sniffer (@SnifferMuffin) reported

    @etrade Your service is beyond awful. Waiting on that message reply from you, it's only been 43 days since I sent it. Unprofessional clowns run this show that would rather have their clientele leave than hire more staff and pay them a living wage.

  • vhokstad Vidar Hokstad (@vhokstad) reported

    @etrade How do I reset my password when you don't appear to support validation via my (UK) mobile operator? At least your system does not accept my mobile number.

  • TheGoldApe GOLD APE ⚡️🔮💰💎🦍🚀🇺🇸🧠🧬 (@TheGoldApe) reported

    @GrayLeaf3 No problem! They IMO are great, I’ve never had an issue with @etrade they have phone number and live chat support as well so you can usually get an answer fairly soon. 👏