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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (43%)
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Website (39%)
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Trading platform (17%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Juneau |
Login | |
| Clermont |
Website | |
 Panaji |
Website | |
| Cypress |
Website | |
| Fort Lauderdale |
Login | |
| Portland |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Yamaha Rider and Trader
(@Glenncarguy3) reported
$SNDL anyone else using the etrade app and their charts won't come up at all? @etrade #Etrade fix your broke *** app!!!
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Ronni Ron the Bonbon
(@LovesTheWords) reported
@etrade Did you limit trading in order to help the hedge funds?
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John Gage
(@JohnGage) reported
@etrade Maybe you should spend less time tweeting and more time on customer service. No response from messages sent in app and website. On hold since 12:30 today from a call, and a live chat wait time of 190 minutes.
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Sue
(@tallytherally) reported
Looks like @etrade will suddenly have another spontaneous software glitch.
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Ennis Dakhil
(@EnnisDakhil) reported
@grudgegoat @etrade Having the same issue. Called 5+ times. On hold for over an hour each time. This is unacceptable.
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4-legged stool
(@MisterEm3) reported
@etrade Fix your margin rates or **** off.
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OptionsRule (ORB)
(@OptionsRule) reported
FIX YOUR OPTION CHAINS @etrade @CharlesSchwab ARE YOU KIDDING ME? COME ON
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Danilo
(@daniloguasticci) reported
@meadia @etrade mine down too, can't login and when I reset my password it says it changes nd then says invalid when I try to log on again
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Mike Burkly
(@mburkly89) reported
@etrade can you please fix your etrade pro platform. This morning it was fine and now it’s lagging again. Very frustrating
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Scott Cannon
(@ScottyeCannon) reported
Words cannot explain how bad @etrade wait times are to fix issues they caused. I am going on 4+hours total on hold over several days due to the mistakes they made with my account and still no resolution but wait for someone else #Etrade #poorcustomerservice #avoidEtrade
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Melissa Chyba
(@MelissaChyba) reported
@etrade thanks for no help with customer service at all. Long hold times, chat is never available, no email responses at all. Taking my business elsewhere.
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Dad
(@ELNoriega28) reported
@etrade hey did you guys just give up on customer service? I sent an email 2 days ago after not being able to reach a representative on 3 separate days of waiting over an hour on hold. My issues is not #amcstock #gamestopstock related. Can I get some help? @Fidelity how you doin?
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Robert Beltran #BLM
(@rbeltran) reported
Hey @etrade how can I get help on a screw up your system made? Phone support and chat are taking HOURS to get help
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Cam Iadeluca
(@cameroniadeluca) reported
Why is your system down again? @etrade Figure it out!!
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John Gage
(@JohnGage) reported
@etrade How about a tweet about customer service? 3 hour wait times and unanswered messages going back days now...
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Thiago
(@thiagocatao) reported
@etrade you guys are holding funds for 2 months for US taxes (which I am not a US citizen) without replying to any of the messages sent on customer service. Do we need to go towards legal action to get our money back?
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Trip
(@XspensiveTTV) reported
@etrade has to be the worst app I’ve ever used in my entire life. Took money out of my account... couldn’t use it until almost 5 days after it came out of my bank. Now all of a sudden I can’t transfer back into my bank. Was on hold with them for over an hour
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🚀🚀 0001 TRADER 🚀🚀
(@0001_Trader) reported
@LukeWil84512110 @Etrade does not let you trade C.E. stocks which is good in my book because it's for your safety. At any time they can get delisted and 100% of your investment goes down the drain!
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Eric Lavin
(@elavin58) reported
@DPittman63 @etrade Yet again I’m not able to execute any trades due to Etrade’s problems. This is brutal. Great timing with all the market volatility
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H. VARNADO
(@meadia) reported
from
Jackson, Mississippi
So is @etrade down or something tried to login via app and web and it wont let me on and I was literally on 20 minutes ago
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Sidhartha Priye
(@sidharthapriye) reported
Hey @etrade - you sold off a limit order set at $160 at a market price of 243$ and change. Why the hell would you do that.I have DMed you regarding this and have been trying to reach you for last 2 days but your awful customer service doesn’t pick up @SEC_News @chamath #DoNotSell
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Fade The Action
(@FadeTheAction) reported
@etrade hey did you guys just give up on customer service? I sent an email 2 days ago after not being able to reach a representative on 3 separate days of waiting over an hour on hold. My issues is not #amcstock #gamestopstock related. Can I get some help? @Fidelity how you doin?
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Chris Ciannella
(@caciannella) reported
@etrade your customer service wait time is unacceptable. I’ve been on hold for 50 minutes Please don’t blame Covid as no other company is this poor
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♞
(@loganmmore) reported
Know they won’t see this or care but mannnn **** you @etrade whoever you are
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blab n gab
(@bm74733) reported
@etrade Is the E-Trade app down? It won't let me login
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Patrick Romero
(@mastapeanut) reported
@etrade HIRE MORE CUSTOMER SUPPORT! This is ridiculous. All your tweets have people complaining about the same issue. You are losing customers, you are losing money!
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Cpt.
(@CptAJones) reported
So I might gripe about @etrade trading platform sometimes, but let me say this as well, in the interest of fairness: Etrade customer service is awesome. They reach out and, even when it's pretty clear I'm a gambling degenerate, still try to address issues with their platform.
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Content Creator
(@TheBoulNate) reported
@D_Frank34 @SoFi @etrade Damn.. yeah I was looking for a site where I can do partial shares
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Joe Caron
(@jcaron5) reported
@InfinityTradesX @etrade I trade on E*TRADE, @TradeStation and interactive brokers. I like TradeStation platform but for the last 4 days can’t call, chat email support I needed to withdraw cash. Took me 1 min at E*TRADE. May move my account over
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Sarah Kay
(@HelloSarahkay) reported
@etrade I cannot get in touch with your customer service for days now! My account is restricted. What gives?