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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (36%)
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Trading platform (36%)
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Website (29%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Palm Coast |
Login | |
 Sollentuna |
Trading platform | |
 Santo Domingo |
Trading platform | |
| Las Vegas |
Trading platform | |
| Camden |
Trading platform | |
| Folsom |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen
(@Killahbags) reported
@etrade Do not use Etrade! I just checked my account and am getting charged some crazy reorganizing fee that I've never seen on any other broker app! The customer service is none existence! Be very careful will app and do some research, Etrade does not have your best interest in mind!
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Common Stonks
(@commonsense0337) reported
@wp4home @CblastBT @etrade Problem is any cash you use on that trade has to settle which takes a day. It’s so annoying I wait 4 days for my $400 funds to settle use it all on one trade then I have to wait the next day to use those same funds again!?!?!
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JDH
(@JDH2189) reported
@CblastBT @Husam_3600 @etrade Is it on Twitter or your private server?
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🇭🇹🇭🇹🇭🇹
(@EastofG) reported
@CblastBT @etrade And I thought Robinhood was bad
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manpat3
(@manpat32) reported
@Slaven_D @etrade I Agree, it's frustrating, It's after Morgan Stanley acquired it that these problems seem to happen. Balance problem in account. Account is to settle everyday and daily balance is not posted.... They need to give futures customers 2 months free (no fees) for this.
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me
(@CursidScotsMan) reported
$ROKU Anyone having any issues with @etrade Pro platform & $ROKU? Look at all the data. Nothing is right & hasn't been all day & only with this ticker. It dropped 137-125! Then the data has never been correct; Level 2, no date/time sales, incorrect current Bid/Ask, etc. Anyone?
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Ben Leaf
(@BenLeaf) reported
@etradebaby maybe you can help me because I can’t get in touch with anyone from @etrade. I’m not waiting on hold for three hours again. HELP!!
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aquil
(@aquilmsc19) reported
Hi @etrade current customer and made a request to transfer funds on 02/11. Why havent you transferred my money. Not calling cause hold times are 90 minutes
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Carbon Trading
(@carbonntrades) reported
@OptionsFacts @CblastBT @etrade This happened to me. Got too cocky and started sizing up larger. Making a new rule to pull out half of my profits every time I get a significant win to help preserve my capital
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RON SMITH
(@BUDRON58) reported
@etrade don’t support the Cabal !
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elle
(@putneyslope) reported
@etrade I HAVE BEEN TRYING TO CLOSE MY DEAD FATHER'S ETRADE ACCOUNT FOR OVER 8 MONTHS. NO ONE WILL GET BACK TO ME AND CLOSE IT AND I CAN NOT GET THROUGH ON THE CUSTOMER SERVICE LINE. THIS IS RIDICULOUS.
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She Who Could Care Less
(@wellengood) reported
@etrade I know it’s a commercial, but I am addicted to bad lip reading
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yodam
(@yodam555) reported
@laurencemgordon @etrade it's pretty unbelievable since MS took over they went missing. Before they took over I use to speak to customer support in less than 5 min
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Ben Leaf
(@BenLeaf) reported
. @etradebaby maybe you can help me because I can’t get in touch with anyone from @etrade. I’m not waiting on hold for three hours again. HELP!!
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yodam
(@yodam555) reported
@etrade Since Morgan Stanley took over, ETRADE has become the worse customer support I've experienced in my life no joke. No chat support, no answering phone calls, no email to send support tickets... are you guys serious??? This is why you guys will fail and you don't realize it.
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billy
(@billy25206916) reported
@etrade I need help with the support
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Wendy Michels
(@4asrai) reported
@etrade waited on hold two hours yesterday. Dave from @etrade is supposed to call me back at 2:30 today to resolve my account issues. I have already uploaded ALL the documentation requested to access my account and still no call! I just want access to my money. E*TRADE = L
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ZEROCOOL
(@ZeroCoolOptions) reported
@nexus_coffee @etrade @MorganStanley What about E*Trade pro ? I have so many lag issues with it… my computer is powerful enough. Internet is fast enough. I have cleared it out and been on phone with these people and no help
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degenerate value investor
(@fn8787h8hf94f) reported
@etrade the latest update of “power E*TRADE” for iPhone is terrible and freezes constantly
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💉🦂🌖Sunshinetrader🌖🦂
(@Sunshinetrader3) reported
@etrade Yuck, ETrade is awful.
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WileECoyote
(@WileECo92942691) reported
@etrade New homepage "ETRADE from Morgan Stanley Home page Online support Due to high inquiry volumes, wait times have been longer than usual..."
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Jenny Cobb
(@Jennaay83) reported
@etrade Trying to retrieve my funds and can’t add my bank account. It’s been 1 week since I uploaded my written request and no progress. Phone support is at a 60 minute wait and chat support is never turned on. How do I get my funds or some support??
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yodam
(@yodam555) reported
@etrade Since Morgan Stanley took over, ETRADE has become the worse customer support I've experienced in my life no joke. No chat support, no answering phone calls, no email to send support tickets... are you guys serious??? This is why you guys will fail and you don't realize it.
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Wendy Michels
(@4asrai) reported
@etrade why is your chat function not working and I have to wait on hold fit two hours to speak to someone. You have my $2000 and I can’t access it because my “account services are limited”. I can’t even transfer it BACK to my bank account!!!! Do better. I’m angry grrrrr 🤬
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mike
(@Mikeyeo95) reported
@CblastBT @etrade I enjoy tradestation / rh wouldnt be so bad if they allowed cash accounts to trade options.
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Ben Leaf
(@BenLeaf) reported
Hey @etrade. What’s the status of my DRS request from 3 weeks ago? I had to wait on hold for three damn hours to talk to someone for ten minutes. I’m not doing that again. Should I just move everything to @Fidelity? Why is your customer service so horrible??? HELP!
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yodam
(@yodam555) reported
@etrade Since Morgan Stanley took over, ETRADE has become the worse customer support I've experienced in my life no joke. No chat support, no answering phone calls, no email to send support tickets... are you guys serious??? This is why you guys will fail and you don't realize it.
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Flexing Joe
(@FlexingJoe) reported
@CblastBT @etrade They did the same thing to me once. I solved the issue by being flagged for PDT and slowly losing more and more of money
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RiskVersusReward
(@RiskVersus) reported
@MorganStanley @etrade futures incompetence at accurately reflecting balances, positions, and sweeping away money from my margin account based on an ongoing and seemingly irreparable technical bug is incredible. @CFTC
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JTL
(@WORK47606730) reported
90 minute wait time for @etrade customer service and it hangs up on me after an hour. I just want to activate Pro for my account…….