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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (68%)
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Trading platform (18%)
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Website (15%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Gulfport |
Trading platform | |
| Brooklyn |
Login | |
| The Bronx |
Login | |
| Ocean View |
Login | |
 Kopřivnice |
Trading platform | |
| Buda |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Wealth Of Nations
(@FinancialJolt) reported
@etrade is not updating margin account balances today and hurting retail customers financially. Called their customer service, and they claim it was "a technology issue." Are other customers experiencing this? Should there be a class action lawsuit for this behavior?
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Fred Johnston
(@JohnstonFredJ) reported
@etrade just locked me out of THREE accounts for over a week because of a transfer IN to a simple checking account. They requested many things, nothing worked. Phone calls every few days. Finally got ahold of someone that would help me but it took 7 days. NEVER trust these banks - and the bigger they are, the less you can trust them (over processed and they control you). You are NOT a customer - you are a number.
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Brent Austin Watson
(@brentadubya) reported
@RobinhoodApp @etrade I hope you plan to actually solve the problem instead of leading this further along
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Deepak Garise
(@d_garise) reported
@etrade Is there a way to reach customer service over email. Live chat doesn't seem to work. Let me know, thanks.
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Dunkeddd56
(@ThisGuy5656) reported
Etrade down @EtRade
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Fiona
(@kchoi246) reported
@DayTraderWayne @etrade One month is way short to settle down with new platform even though it is from the same company. I had migrated to TOS (Think or Swim) in August last year after Schwab bought TD Ameritrade last year. I still have to check out TOS applications to implement. Best of luck!
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Bruce McPherson 🇪🇺🇫🇷🏴
(@brucemcpherson) reported
ok @etrade - here's a question from those outside the US. If you've lost/broken your phone the only way to reset your 2fa is to call a call center on a US number and pay an unpredicatable call charge. Why don;t you use a normal 2FA system like everyone else?
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Stock ****
(@StockJockAT) reported
@Felunk007 @etrade Yeah I think the amount has something to do with it. 400 trades seems to be an issue.
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Stock ****
(@StockJockAT) reported
So I have been using Etrade Pro for about 10 years now. I've made a lot of money on that platform @etrade . They haven't fixed the bugs on it in years but nonetheless I've used it because its that pretty of a platform. But now, they are getting closer and closer to releasing Power Etrade Pro, their new trading platform. And let me tell you, if this is the final version, I'll be forced to change brokers whenever they decide to shut down the version I've used for years. The new version is clunky, window sizing isn't good, top margins on the windows are thicccc, time and sales window won't allow me to make is smaller without having to use a scroll bar, time and sales won't let me get rid of the bid/ask collumn, L2 after hours doesn't work, and I can go on and on. I'll be looking at @trade0us , @TradeLightspeed and whatever broker the comments recommend. Just not TOS. They are banning successful day traders and I want no part of that.
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Murtuza
(@twit_murtuza) reported
@etrade Hi, I had purchased MOD shares at $89, but in my account meet proce paid column it’s showing as $107.9. Could someone please check what’s the issue.
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Options Trader
(@rmsara227) reported
@etrade any issues with power trade mobile app. I am not able to execute any trades
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x0cade
(@x0cade) reported
@panicfader @etrade what ********
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Fred Johnston
(@JohnstonFredJ) reported
@iDhanish @etrade You think that's bad, try transferring in money and they lock your account for over a week. Avoid etrade at all cost - went downhill since Morgan bought them.
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iDhanish
(@iDhanish) reported
@etrade If the first name in an existing E*TRADE Employee Stock Plan account has more than 17 characters, the system does not allow the savings account to be created. I have contacted customer service multiple times, but they have been unable to resolve the issue.
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iDhanish
(@iDhanish) reported
@etrade If the first name in an existing E*TRADE Employee Stock Plan account has more than 17 characters, the system does not allow the savings account to be created. I have contacted customer service multiple times, but they have been unable to resolve the issue.
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iDhanish
(@iDhanish) reported
@etrade If the first name in an existing E*TRADE Employee Stock Plan account has more than 17 characters, the system does not allow the savings account to be created. I have contacted customer service multiple times, but they have been unable to resolve the issue.
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iDhanish
(@iDhanish) reported
@etrade @etrade - I have been unable to create a Premium Savings Account for the past three months due to a glitch in your online portal.
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Medved Trader
(@Medved_Trader) reported
if you are unable to trade with @etrade through MT today, just FYI, contrary to what their support tells you if you call, the issue is NOT in MT. the issue is that the keys they provide us to connect via the API - expired. And it is next to impossible to get a hold of anyone there.
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jayanth v
(@jayanth406) reported
@etrade Hi Team, I am from India and my employer has asked us to open an E-Trade account which I have done but when I login, I dont receive the OTP. Please help in closing this and I am not able to reach the CC as well
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TEDDY
(@TheeTeddyTed) reported
@otium33 @hypergrowth102 At the very least they could've got me started in the stock market in 2005. I finally started investing in 2019. Let's just say all the @etrade commercials were too funny to realize that I myself could invest. They did great on the comedy, terrible on relaying "you can invest"
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Tom Lee’s Eyebrows
(@CommonSense_615) reported
Hey @etrade if I have you can’t save my subscriber agreements and I have to have extra clicks to login for over 2 weeks, I’ll just move my money to Robinhood
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Super Robot 🤖🦒
(@SuperRobotGX) reported
@PikachOTC @etrade DOWN WITH THE OPRESSOR!
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PikachOTC
(@PikachOTC) reported
@BawzRs @etrade Insane. No way this is legal. If it's a technical bug they should refund everyone.
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Gage
(@BawzRs) reported
@PikachOTC @etrade Crazy, @etrade why allow opening transactions if you can't sell? Guy deserves a full refund at the price he called in to support.
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Manu Sharma
(@FalakTak11) reported
@etrade your contact for support in India mentioned in the document always found Switched off. Please check and update the new number or support assistant process.
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Andrew
(@5ndrewle) reported
so @etrade executes their Stop on Quote Orders when the bid hits the stop price. WTF is this? It's called 'stop on quote' not 'stop on bid'. @fidelity would never do this. Transferring all of my money to fidelity now. What a dumb way to lose $1500!
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buyittradeit
(@APEXPENNYSTOCKS) reported
They have a really good customer service and are very professional. Granted they are huge and @etrade has everything from banks 401ks futures and stock trading. Now unless you pay extra you do not get real time charts on stocks you do on futures. ThinkorSwm gives you everything if you have the right amount in your account.
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Rich Johnson
(@RichHJohnson) reported
@etrade over the last several months I will say that you all have provided the lowest level of service ever. Your front line teams are great, but what ever is happening behind the scenes is clearly broken.
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Christian American
(@RakiecJr) reported
@etrade Is the company name Coventry that's trying to buy your life insurance the only problem is the only pay you 5% of what it's worth, these are thieves, don't trust them contact your life insurance company in do business with them.
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The Canarie
(@SingMyCanarie) reported
@etrade while typing this i lost $150 from these issues alone