E*Trade status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

• Website (31%)
• Login (31%)
• Trading platform (31%)
• Withdrawals (6%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

City	Problem Type	Report Time
New York City	Website	5 days ago
Indianapolis	Trading platform	5 days ago
Seattle	Login	12 days ago
Seattle	Login	17 days ago
Township of Evan	Website	18 days ago
Township of Evan	Login	19 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Charlie Harper (@CharlieBHarper) reported 5 minutes ago

  And after getting an agent, telling him the problem, I got a boilerplate answer about how balances are calculated rather then the agent addressing the error. His follow up - after 20+ minutes of wasted time - was to tell me to call @etrade. We've institutionalized failure.

• 
  More Life Global (@richbydemand) reported 6 minutes ago

  @Kslaze @etrade This **** is on purpose I’m convinced. When a big move is made and they owe a lot of money suddenly the site is down and you can’t fulfill orders. Not the first time this has happened to me. Every time I’m up huge they glitch. Such bullshit. Moving my money after this

• 
  JRIG Wealth Management (Owner Jason Roos) (@JRIGWM) reported 9 minutes ago

  @Jaguar @etrade Falling down on the satisfied customer list. Nobody cares, I get it, but needed to be mentioned. Carry on with your day.

• 
  gRNA (@sguideRNA) reported 9 minutes ago

  @etrade why is it taking you 2 months to fix a cost basis after my equity was transferred to my @etrade account. Probably the biggest mistake I made was to transfer my account to @etrade.

• 
  Rae Shore (@RShore19) reported 12 minutes ago

  @etrade Whoever uses @etrade is an idiot...4 hrs and the platform shuts down..I was a customer since 1995 and I did a commercial for you..Now i will do a commercial for @Schwab!!They're the best

• 
  J Hoss ATX | Ye Shrug 🤷🏾‍♂️ (@PappaHoss) reported 19 minutes ago

  @SPYderMomTrades @etrade If tsla can just stay down for 45 min, mine can be too 🥹🙏🏾 Dear God , good fortune, please 🙏🏾 (im in 397.5p for today exp)

• 
  jmac3 (@jamminmac) reported 20 minutes ago

  @etrade Is the service currently down or intermittent?

• 
  GF Vault (@GfVault) reported 21 minutes ago

  @etrade @MorganStanley customer service says the department controlling my restricted account has no customer-facing phone number, cannot speak with me, and provides no updates—even internally. Nearly $10,000 remains frozen while I’m told to keep waiting with no timeline.

• 
  GreenCandleLover 🇲🇽 (@77RepublicanWS) reported 25 minutes ago

  $FAMI this looks great for a run. If I was still on @etrade I wouldn't of been able to trade it through my app etc. Glad I got rid of @etrade . My success has been increasing since. They need to fix their sh*t!

• 
  Lyle Alzado (@LyleMAlzado) reported 25 minutes ago

  @etrade Etrade is down again

• 
  MoonStonks (@TargaGordon) reported 28 minutes ago

  @etrade I even called, your system kept saying I didnt have a valid account or SSN linked to an account then was on hold for so long I gave up. Despite me being logged in, can't do anything on the platform. Awful, I'll be moving it all off once it re-opens. Too many times now!

• 
  Heather (@KaplanHDG) reported 29 minutes ago

  @monomyth @etrade I’m having the same problem. The participate button was greyed out and now I’m getting the same error message.

• 
  Darren Wilson (@darrenhydro) reported 32 minutes ago

  @etrade Can you guys stop with the damn "come trade crypto now!" pop ups inside the customer accounts on the website? Morgan Stanley is turning E Trade into Twitter.

• 
  StevenJay88 (@stevenjayhova88) reported 33 minutes ago

  @etrade FIX YOUR WEBSITE YOU DUMB *****

• 
  Cody Oakland (@codyoakland) reported 34 minutes ago

  @etrade Says the fucktardery carnival. I swear you are a meme born out of every bad biohacking shenanigans.

• 
  Crissie (@latterisgreater) reported 34 minutes ago

  @etrade your customer service reps are nim rods 😬

• 
  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) reported 36 minutes ago

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

• 
  Justin Reda (@nitsujader) reported 36 minutes ago

  Hey @etrade since your feedback form fails to submit: Got locked out of my account because you decided to send a text message without mentioning that message is coming. This is a terrible user experience and is making me consider closing the account. There is no way to turn off that setting either? I just need to expect some trades might have a confirmation follow up now? wtf?

• 
  Country Boy Contrarian Energy Construct 𓃵 🏹 𓂀 (@BakkenShale) reported 38 minutes ago

  --- No LIE @etrade has to be the WORST trading platform in the world. Nothing works. Zero customer service. The last guy I spoke to there lied his pants off about their cheap platform.

• 
  Van Quan I 🌊RIVER | Bird🕊️ (@Vanquan_titans) reported 41 minutes ago

  @etrade when two become one is cute, but what exactly is merging here? accounts, tools, or costs? if this means one login for brokerage and retirement, a single tax pack, better cash sweep, and clearer order routing, my portfolio will actually feel it. if not, it’s just copy. what changes on day one, and is there a transfer bonus for consolidating assets?

• 
  The Big Shorty (@thebigshorty3) reported 44 minutes ago

  @etrade unacceptable. Your site can’t crash every time there’s a high volume day. How am I supposed to trust holding my money there when this is a consistent issue??

• 
  Mama Asp (@Mama_Asp) reported 45 minutes ago

  @etrade 's hold music has now given me PTSD. I have never had such poor customer service in my entire life! A month into this nightmare and I still have no access or answers.

• 
  Scrooge (@NFT_Scrooge) reported 48 minutes ago

  @etrade That whole "for 6 months" is a problem over here

• 
  🦔◎ソニック・ザ・ヘッジホッグ◎🦔 (@AzulSonikku) reported 51 minutes ago

  @etrade FALSE ALARM. I just now remembering the password and email. I really need to write down my credentials. 😓😓😓😓😓😓

• 
  Kenny (@Kslaze) reported 53 minutes ago

  @etrade Fix your site now. Its costing people money

• 
  GreenCandleLover 🇲🇽 (@77RepublicanWS) reported 55 minutes ago

  @etrade Worst trading app! Stay away! Execution latency and platform lag are major complaints among active traders on E*TRADE, especially during periods of high market volatility. The platform frequently frustrates day traders and options scalpers.

• 
  Artificial Artwerks (@qmsexpert) reported 56 minutes ago

  @etrade Stay away, if you are not aware of the **** etrade pulls you have no business enrolling , take it from somebody who definitely was run through the ringer by them ...and their customer service is sub par.

• 
  IPODave (@IPODave) reported 1 hour ago

  @AccessIPOs @etrade @MorganStanley Yes have to give them credit - they fix their IPO process and are doing a much better job w allocations. I've been complaining since 2016 about how they restrict setting up trades pre open but after a rocky last few years they solved that problem too.

• 
  JKSC (@jk1775) reported 1 hour ago

  @etrade @MorganStanley Long time account holder. I have to warn you that e*trade stands out in a very bad way from most other online brokerages in that you still charge fees on mandatory corporate actions on equity holdings. Your UI is top notch but these fees have driven me to open accounts at other brokerages. I hope E*trade reconsiders and eliminates these ridiculous fees to stay competitive.

• 
  Candy (@CandyDrenn30687) reported 1 hour ago

  @etrade We're still waiting for a call back from @etrade customer service made on Friday to verify we are who we are since our phone number changed! Frustrating Opened a @RobinhoodApp to invest in SPCX