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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Website (41%)
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Login (41%)
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Trading platform (18%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Maricopa |
Website | |
| Plano |
Website | |
| Ruskin |
Trading platform | |
| Dublin |
Login | |
| Torrance |
Login | |
| New York City |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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President-Elect J̷̼̼̻̹̏͗̌̆À̸̛͔͇̦͆́̓̈́̍͝͝Y̶̛̍̕͝
(@jeridmg) reported
@etrade Would you open an account if you knew they froze an elite 20 year member without warning or reasoning. When asked they refused to take your call and send you a letter quoting their basic TOS. Do you know how much work it is to fix that mess? I would go with a different company.
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Ray Shore
(@RayShore3) reported
@etrade the pro is not working!!! Coukdnt place my trades...so much for Morgan Stanley! Fuckinh us
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Shank
(@shank47053598) reported
@etrade I am waiting to speak to broker from last 5 hours. You run out of music too. Need help.
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Bill Mahoney
(@airbil) reported
@etrade @TrailerTrsh Grayscale says that E*TRADE has had the shares. Since E*TRADE is now saying that they won’t have them until Monday, my guess is that they have perhaps serious IT problem to resolve. Is a 9-1 split that complicated?
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Ethan A
(@EthanA1_) reported
Maybe @etrade should NOT allow their customer service team to have pet roosters so that a phone call isn’t obnoxious.
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Joe Zollo
(@jaazee1) reported
@etrade I would add concerns over the skyrocketing U.S. debt; potential for a very weak dollar; risk to the dollar status as the world's reserve currency! Should the latter occur, America would be in deep financial trouble, well beyond what we see today. Gold would soar! #CNBC #QAnon
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k disgusted❤️🌊💪🏼🤦🏻♀️💙💙💙
(@KDisgusted) reported
@etrade your hold times SUCK. No one has the amount of time it requires to get someone from your desk to answer the phone. #WTF
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monkeyboy $BTC
(@monkeyboyBTC) reported
@etrade how long before you credit accounts for the $ETHE 9:1 split? Customer service said it would happen today, that was on Friday.
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Khanartzer
(@khanartzer) reported
@etrade Why is ETHE showing post-split prices and pre-split quantities? Are you going to compensate us for the losses? Either allow trading at pre-split prices or show correct share numbers. WTF?!?
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Badmofo
(@iambadmofo) reported
@etrade what the hell is going on with stocks of #ETHE? There was a 9/1 stock split that has been reflected in price but not quantity. I’m literally missing shares because of an IT error.
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FIN
(@FIN85_) reported
@PencilNeckGeek0 @etrade Ever since they went to $0 trade fees on big boards thing went down hill. I’d rather pay and have good service.
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Collin McDevitt
(@McdevittCollin) reported
@DrunkStepmother @etrade @Grayscale Do you know if other brokerages are having this same issue Ik TD Ameritrade customers did receive the shares
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randy reid
(@randyrandy) reported
ATTENTION INVESTORS: BEWARE @etrade Requested transfer of assets 44 days ago . . . . Still not completed. 10 phone calls. 5 chat sessions. 4+ hours on hold for "service". Worst customer service experience of my life.
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Jason Brice
(@TrailerTrsh) reported
@airbil @etrade A lot of money left on the table for a lot of folks. @etrade needs to compensate share holders for this error.
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Lawrence Stansberry
(@lawstans) reported
@etrade my iOS app keeps crashing. Just started happening today. Help.
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Anshu Sharma🌶
(@anshublog) reported
Hey @etrade, I am a 20 year customer and I am deeply disappointed you can’t even get the market cap right on so many stocks. What’s wrong?
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William toliver
(@toliver_william) reported
@etrade can you fix your errors before xmas
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William toliver
(@toliver_william) reported
@etrade fun fact your customer service agents gave me 4 different statements on forward splits that ending up costing my 7k. It would be great if etrade did an class for there reps on forward splits. all my xmas money gone thanks etrade
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Jon Bailey
(@jonkentbailey) reported
@lamebanana80 @etrade reverse split. every 100 shares have been combined into only 1 share. and the stock is down today. so everything in your account is correct unfortunately.
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ɹeɥʇoɯdeʇs ʞunɹp 🧢
(@DrunkStepmother) reported
@Iniguez619 @etrade You didn’t get your shares? Oh man that’s terrible! You know that’s an OTC, right?
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William toliver
(@toliver_william) reported
@TrailerTrsh @etrade please don't call that customer service line, you can get better info on the etrade platform from the birds outside.
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Jodye Flacko
(@DeviantImmortal) reported
$NECA that dip filled up so ******* quick. CRAZY! I'm so mad though, it dipped to 26, 27 and 28s and non of my positions got filled. IM MAD. Damn you @etrade
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Lucky Nat
(@Lucky__00__) reported
@Ab93562016 @etrade it was run by third party. they took it down. it really sucks.
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Alessandro Baktyar
(@alessandrobak) reported
@etrade On the first point: WTF?
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OptionsRule (ORB)
(@OptionsRule) reported
**** YOU @etrade Fix your platform ughh
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Lakeslakes1
(@Lakeslakes11) reported
@Iniguez619 @etrade @TrailerTrsh Yes, just like that. Horrible customer service. Nobody has any info. Not even a memo on why the delay...they all say, "I can't help"
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arpeet ravalji
(@ArpeetRavalji) reported
@etrade I have been on hold with customer service for 1 hr 15 min already. This is wild!
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Maxime Pierre
(@Mfpizzle101) reported
@nathanielpopper They also need to advertise that when there's heavy volume of trading happening on their website, you may not be able to login! Happened to me twice, then I moved on to @etrade
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kAng sZN
(@ThaChoo) reported
@etrade if a ticker changes my dollar cost is not ******* $0. fix your ******* website.
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Tanko
(@MrFrankoTanko) reported
@piper_crypto @etrade @Grayscale RBC Investing is having same issue for me