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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (41%)
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Website (29%)
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Trading platform (29%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Daytona Beach |
Website | |
| Washington, D.C. |
Login | |
| Phoenix |
Login | |
| Palm Coast |
Login | |
 Sollentuna |
Trading platform | |
 Santo Domingo |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Davidpark2019
(@davidpark2019) reported
@SmallCapSurfer7 @etrade Still down. Sell orders stuck.
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SJHulme
(@SJHulme) reported
@etrade Hi guys I am a UK based customer that is having issues accessing your site. Live chat doesn't work and no email address visible. How do I get in touch?
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Wild Jason
(@SmallCapSurfer7) reported
@GushuePatrick @etrade Stuck orders send out "Not Enough Shares or Contracts" error. We got screwed, kind of feels nice losing money?
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Wild Jason
(@SmallCapSurfer7) reported
@etrade I spoke to a nice broker, his hands are basically tied. They are being told "We are hearing a few people are having problems wit stuck orders". Honestly, everyone in our trading group has stuck orders. Online Reps can't bust trades or get you "Order Out"anymore.
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AJ
(@AJDAYTRADES) reported
@EricKan36912235 @Etrade is tanking a lot of accounts too they were down for an hour.
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earlpersipiii
(@bigearl198) reported
@etrade site not working and call times are greater than 2 hours. #time to move my #MONEY
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Jermaine B
(@JeremyMotivated) reported
@TheSnakeJake519 @GushuePatrick @etrade So Did I! now they don’t want to adjust the order to my original sale price y’all definitely should not turn a blind eye to this issue I already asked for an inquiry it’s ridiculous!
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Watchotrade
(@WatchOtrade) reported
@zerohedge Damn you @etrade a mess today
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John Riches
(@JohnRiches) reported
@etrade You seem to have gone from great customer service to zero customer service in 2 years. If you are an E*Trade exec please try calling your toll free number for help with your account.
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Patrick Gushue
(@GushuePatrick) reported
@SmallCapSurfer7 @etrade Yeah I lost a solid profit because of my orders not getting filled and then my cancellations not getting filled…as the ticket goes lower and lower and then of course @etrade finally cancels my orders when I’m in a losing position. I’m switching brokers **** them.
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Wild Jason
(@SmallCapSurfer7) reported
@yestremski @etrade @jasoneil74 Is your order still stuck? There is no partial outage, everyone in our trading group with Etrade is freaking.
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Dash
(@Dash32281393) reported
@nthabisengm23 @etrade I've been on hold for over an hour as well!!!. Etrade is dribbling and dodging me because they know I lost money. I can't to sell and they don't want to answer the phone. @etrade help! #etrade
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Christopher Richards
(@DigitalKinfolk) reported
@DJPennyTrader @etrade looks like its back up, I spoke with customer service and they said they are not having their order data going through to the market but it should be coming back up now as it is for me and they said anybody with losses (not opportunity cost unfortunately for me) would be credited
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Pam de Butler
(@pjdebutler) reported
@etrade Customer Service is non existent. On hold for 2 consecutive days and gave up. No live chat, no ability to send messages. Amazing merger with Morgan Stanley. Long term customer ready to head over to Schwab or Fidelity.
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Wild Jason
(@SmallCapSurfer7) reported
@etrade On Phone or Hold for 35 minutes now, where else can you get this kind of service?
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Patrick Gushue
(@GushuePatrick) reported
@TheSnakeJake519 @etrade Yeah I had a winning position, went to sell was saying I didn’t have enough shares , kept adjusting because the price was going down…and then my cancellation orders weren’t getting filled…frustrating…went from a win to a loss, we should get a compensation.
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Mary Garrison
(@Tennwalkerrocks) reported
@etrade Etrade down could not close out orders, green to red. What a mess
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Jose w Rodriguez
(@JosewRodrigue10) reported
@etrade Wow etrade my software is down you always do this class action lawsuit. Every time i make money the i lose it.
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Kenny
(@Taxman302) reported
@etrade Are you going to credit me back from when my order was suppose to fill? Lost out on 3K and now I'm down 3K 6K swing so far on this outage!!!
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TheSnakeJake
(@TheSnakeJake519) reported
@GushuePatrick @etrade i got ****** too! can't close positions, market tanked. ****!
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Davidpark2019
(@davidpark2019) reported
@AJDAYTRADES @EricKan36912235 @etrade Buy orders went through ok. Its the sell orders getting stuck. Wtf
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Lower Your Expectations Ottin
(@Kevottin) reported
@etrade trying to cancel an order but it won’t let me. I hope ******** it doesn’t fill
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Stockspotify
(@stockspotify) reported
@etrade @beckerdev19694 Your CEO makes how much & you cant hire enough support staff, programmers etc etc to keep this clunky pos working for more than a week at a time! Answer the darn phone
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Wild Jason
(@SmallCapSurfer7) reported
@etrade Still down, been on phone 20 minutes nobody picking up.
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Wild Jason
(@SmallCapSurfer7) reported
@davidpark2019 @etrade I have contracts that were down were $1.80 when the system crashed. They went to $1.05 back to $2.3 and now back to $1.7. I have a feeling nobody is going to pick up before the Close which is going to screw us over.
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Wild Jason
(@SmallCapSurfer7) reported
@etrade We got screwed over once again, even after two years of learning from 2020 mess nothing ever changed. Its 4:02, my options hit $2.35 before the Close and I had a stuck order for since 2:30 EST. It was a widespread outage, California to Georgia my friends fell like they got scrwd
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StockRanger
(@StockRanger_) reported
$PUGE trying to add dips but @etrade won't fill me. Terrible
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Max Erickson
(@maxerickson) reported
. @etrade has a nifty repeating pattern on their website where you have to do all the work needed to complete an action before it tells you that the action isn't available because of an issue with your account or invalid OS version.
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Wild Jason
(@SmallCapSurfer7) reported
@LindaTangUSA @etrade Lisa, even during the crash of 1999-2000, 2008 never experienced this kind of outage madness. It was never this bad. I get Covid, they are making a fortune off PFOF and could have back up. On the phone for almost 40 minutes, something is wrong.
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monizelia
(@pantera_lika) reported
@etrade There was a time my account was locked, I tried changing the password to give me access which continued for a long time after contacting support no response, I contacted #techietask_support on Insta and it was positive. I think they can help you too