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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (42%)
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Website (36%)
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Trading platform (21%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
Trading platform | |
| Loganton |
Trading platform | |
| North Port |
Login | |
| Maricopa |
Website | |
| Plano |
Website | |
| Ruskin |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Tatiana Gomez
(@tatiig88) reported
@robmzimmerman @etrade Same thing happened to me few weeks back someone on here recommend @vaezil he help me recover my locked account In 30mins. His an expert.
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Rob Zimmerman
(@robmzimmerman) reported
@etrade my account is locked for “suspicious activity” and I’ve been unable to get anyone on the phone. I’ve done over 3 hours on hold now - is there anyone to at can help?
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Bobby
(@RobertBardock) reported
@etrade I am having no luck in getting a User ID name email, I have tried at least 10 times now. I was put on hold for at least 15 minutes when I called support. What is the deal here?
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Stockspotify
(@stockspotify) reported
@etrade @swanny88 WTF is wrong w you people and why is it a platform for kids (Robinhood) is more robust than a co that been in biz as long as you?? Pitiful, never seen a co go down as fast as ETRADE has in my life!
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TwointhePink
(@TwointheP) reported
@Thoughts_NJ @etrade WORST part about etrade is their app, if you switch to say Twitter and then go back you need to login again.
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Meh
(@askesian) reported
The @etrade golf on the moon commercial is stupid, for obvious reasons.
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Shashank Saxena
(@ShankRedemption) reported
@ClarkWGriswold0 @RemieSmith @etrade 2021 and STILL no support for TOTP. This is ridiculous!
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Strawberry_Oil
(@StrawberryOil) reported
@etrade No support via chat and an estimate wait time of “greater than 2 hours” via phone… can this even be considered customer service???
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DogeShark
(@DogeShark1) reported
@TheeDisruptor @etrade I’ve had Fidelity for years and they’ve been great. I also have a TD Ameritrade account as well. But in terms of service, trade price execution etc. I put them at the top of the list.
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Anil Punia
(@anilpunia) reported
@etrade My trade account is blocked from trading and no success talking to customer care after multiple calls in last 7 days … NEED HELP to resolve issue?? #trading #accountblocked #customercareexperience
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Amykins was built for social distancing
(@amykins44) reported
@etrade your call wait times have been over 2 hours the last several times I’ve called. My multi-factor authentication isn’t working. How can I get some help? TIA
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Jonathon J. Howey
(@jonovate) reported
@StockShark16 @swanny88 @etrade I had to Re-install. My old Login was 1.8.4, new one is 2.0.2 or something.
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Brock Nicholson
(@BrockNicholson) reported
Just discovered that @etrade doesn't actually have a customer service department you can get a hold of. Anyone have any recommendations for a decent brokerage that can occasionally answer their phone when customers need help?
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Rebecca Ann Hutchins
(@beckerdev19694) reported
@etrade your customer service is awful. 4 days of MINIMUM 30 minutes on hold and ZERO help. I've emailed and again, NOTHING. I'm trying to get my father's account settled, with no help from you.
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Biologist Ellie
(@biologist_ellie) reported
@etrade I don’t usually do this but your services are a joke. 8 weeks of failed transfers and zero support. Averages of 50 minutes wait to speak to representatives. Loss of interest on failed transactions. No remedies. No help. My own bank at a loss of how to work with you.
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Gourav Sukhija
(@SukhijaGourav) reported
@etrade this really pathetic. I have been trying to reach your customer service agent. But its always a wait time of 2 hours. I have lost access to VIP Symantec app and not able to login. Can you please help!!
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ᴘʜɪʟ
(@PhilThuene) reported
@etrade, you guys should really think about a callback option for customers needing to get in touch with customer service — being on-hold for 2+hours is not a great customer experience...
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Jonny Falconer
(@jonnyfalc) reported
@etrade customer services can't get a less than 60 minute wait time in 6 calls in last 72 hours, WTF? Shouldn't this be a @FINRA issue?
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Anil Punia
(@anilpunia) reported
@etrade @bryanfarley Don’t waste your time calling customer care … I’m trying from past 7-9 days and on call for 2-3 hrs but no luck talking to agent …
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WebTrader
(@WebTrader2211) reported
@TheeDisruptor @etrade I called schwabb this morning had a rep in 2 minutes. They also have an excellent live chat service.
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EvelK01 🦁
(@EvelK01) reported
@Fidelity & @etrade customer service sucks! You’d be better off putting your money under a mattress than to deal with their lying firms!
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irieman96
(@irieman96) reported
@LenoxBramble @etrade Login to the website and launch it from there
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Phred Bear
(@Phred_Bear) reported
@etrade Could ya just fix your app?? get a update or something .. come on now... its just gotten worse!!
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John Gavin Polson
(@JohnPolson) reported
@etrade hey. Calling your espp customer support line. Call said 90 minute wait. It's now 2 hours... can someone help?
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Adrian
(@squawk_hawk) reported
Thank you @etrade for sending a ACH back even though there was more than enough to pay it and it's my damn DMV renewal and it's going to suspend my licence now. You should be paying for these damages
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Jay R. Ligon
(@TheeDisruptor) reported
Been on hold with E-Trade @etrade for 1 hour - this is too much Which brokerage has the best customer service?
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Jorge Rivera
(@RealJorgeRivera) reported
@etrade Fix your online chat service please.
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Marcus
(@swanny88) reported
@etrade looks like Etrade pro is down this morning. Any ETA when this will be back up and running? Getting a connection failed error. I need to see my candlesticks...lol
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Formerly DC Eric
(@DCEric2005) reported
Third day in a row and I cannot get a response from @etrade. What do I need to do to get some help????
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Phred Bear
(@Phred_Bear) reported
@etrade come on ., fix your app and stop hiding trade data!