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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (44%)
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Website (33%)
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Trading platform (23%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Login | |
 Columbus |
Trading platform | |
| Atlanta |
Trading platform | |
| Los Angeles |
Website | |
 Reşiţa |
Login | |
| Metuchen |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Katie
(@Thoughts_NJ) reported
For anyone having issues buying $zicx with @etrade you can call and place your order over the phone (they waived the fee for me) Since it just recently became pink current the change is still being processed. No problems buying online via @TDAmeritrade
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JACIE
(@JACIE11163265) reported
@cheezedawgb @DeviantImmortal @etrade A friend said the same about E-Trade so he’s leaving-so many problems. Made me decide to stay with T.D.
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PTA
(@pekelo98) reported
from
Wallingford, Connecticut
@etrade should not be allowed to lock accounts and then provide zero phone support. On hold now with them for 4 hours. @SECGov I have shares that I cannot sell!
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Lisa Jack
(@tkdlj) reported
@etrade customer service it horrendous just the worst ever
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Matt Werner
(@mwerner97) reported
@etrade is the worst company to do business with. Their practices border on fraudulent.
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Justin Reynard
(@framerate) reported
@etrade I eventually got through. Please consider hiring more dedicated security people. If you lock my financial account, there needs to be someone answering phones quickly to rectify otherwise you're not a financial service, you're blackmail.
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Francois Coquemont 🇺🇸
(@KroazDu) reported
@etrade aaaaaand y’all hang up on me today, after 30 minutes wait. Can I get some help??????
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“KillaOR”
(@NYCKillaOR) reported
from
Bronx, New York
@etrade Man when even the banks ask you why aren’t you investing you know it’s bad.
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Ystrdys
(@ystrdys) reported
@etrade train your customer service reps better. Spent 2 hours talking in circles today, exiting your app as soon as I’m done with my positions. Incredibly disappointed with you guys,lack of clear information and understanding of your own system. Unbelievable
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Mark Blondin
(@Mark_Blondin) reported
@etrade @RedFyv3 Your kidding. The Chat service doesn't work. The wait time on the 800 # is 20 minutes. The E*Trade online interface seems to be cludgy. Asking someone to call the 800 # is cruel
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Jodye Flacko
(@DeviantImmortal) reported
Red day for me. @etrade platform went down and wasn't able to execute 2 buys that would of kept me green. no excuses though, tomorrow we BANK. How did you do today?
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cheezedawg
(@cheezedawgb) reported
@JACIE11163265 @DeviantImmortal @etrade It’s been a rough couple of weeks for etrade. Most disappointing part is their silence. I’d prefer for them to acknowledge the problem and try to reassure that they are working on it. Absent that it’s easy to conclude that they don’t care which is why it keeps happening.
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J. Peterson
(@isonno) reported
@etrade Found Stock Plan > My Account > Orders goes to a page where the disclosure ">" works. It doesn't load broken p_site_chat.js. Trading > Orders Is still broken. Please tell Support to take bug reports seriously, and not just dismiss with "clear cache / change browser"
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josh carcione
(@joshcarcione) reported
@etrade @etrade kind of insane. No one can help over the phone, and the person I was communicating with just stopped responding. Why can’t you have someone answer the emails?
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Jodye Flacko
(@DeviantImmortal) reported
@cheezedawgb @JACIE11163265 @etrade yeah. It's bad.
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TeamAnts
(@squalo) reported
@etrade support is non-existent. They purchased optionshouse a while back where I had an account. I have been unable to login since then and their customer service hold times are always over 90 minutes. I'm not sure anyone actually works there anymore. #theySuck
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matt
(@MCubed1111) reported
Etrade ******* up again. Showing 0$ balance off and on on some holdings plus cutting my overall balance by a 1/3. Wtf is wrong with your system?! @etrade
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Stock Hollywood
(@StockHollywood) reported
@etrade been getting the worst fills today and y'all are holding orders longer than normal. just fyi
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cheezedawg
(@cheezedawgb) reported
@njkmohan @etrade I don’t know why I’m still expecting E*TRADE to acknowledge that they have a problem a d that they are trying to fix it. Without that it’s easy to conclude that they don’t care that their platform is unstable which is why it keeps going down.
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Sam LeAir
(@SamLeAir) reported
@etrade What is an email that I can use to contact customer service? Your call center is unworkable with wait times exceeding 90 minutes.
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Matt
(@persian_yeti) reported
@CalCoastCU @etrade It looks like Venmo has the same issue when trying to link an account.
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amy
(@logexlyf) reported
@etrade hi. I want to close a brokerage acct;unable online coz of open position; phone support->2hrs wait. Email pls? Thanks
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CannaBois
(@TheSmolShort) reported
@etrade transfered money into an account earlier this year and cannot withdrawal. Bank is not showing the two small deposits for account verification. Need help ASAP.
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Tim Yeoman
(@YouPlumDumb) reported
@etrade 3hr wait, No live chat customer service at its finest. #worserecommendationever
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Lisa Jack
(@tkdlj) reported
@etrade I am very disappointed in etrade customer service on hold 2 hours to discuss my check deposit, going back to Ameritrade. unbelievable TERRIBLE CUTOMER service rep then accidently hung up on me when putting me back on hold.
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Antonio
(@Antonio64278277) reported
@etrade I need help! The trading day is almost over, your system set me up to buy for today. Who in their right mind would buy a contract for today when there is 30 minutes left in the market! This is terrible. I’m about to just throw cash into your hands what is this
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Bogmanmaster
(@bogmanmaster) reported
@etrade I have been trying to contact customer service forever, have not used E*TRADE for a while and just transferred some money into my account, I do not remember customer service being this SLOW.
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MelCad
(@Melissa85192679) reported
@etrade you guys are ridiculous. I keep trying to login and I cannot. can't even get an email from you and i have to wait on the phone for 90 mins for someone to help me just to access my account? Come on. you can do better than this
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Zhanae
(@InvestorZha) reported
Ok. I’m over E*Trade. @etrade keep on messing up my deposits and I’m trying to stack more $TGGI while it’s on sale. Customer Service SUCK, and no option to live chat. I’m moving everything to @TDAmeritrade 👻🤝
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David Byers
(@hollywood7455) reported
@Melissa85192679 @etrade Recently the support service are very annoying,the same issue happened to me and I was recommended to a hacker called Smartcr4ck on Instagram who helped me out