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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (46%)
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Website (38%)
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Trading platform (17%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Juneau |
Login | |
| Clermont |
Website | |
 Panaji |
Website | |
| Cypress |
Website | |
| Fort Lauderdale |
Login | |
| Portland |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Jeremiah Gowdy
(@JeremiahGowdy) reported
Is there anyone on earth who uses @etrade with 2FA and doesn’t absolutely despise the Symantec VIP software? What is wrong with you people? Support standard OTP.
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Stockspotify
(@stockspotify) reported
@etrade @ralstats i cant login over 75% of time, I spend more time w tech team than I do w my family. Why cant you people get it together??
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Anton
(@antonreport) reported
.@etrade Your chat is down, you are not responding to messages, your phone lines say over 60mins wait, and your systems can't seem to interact with bank accounts to do verification. Are you still a functioning broker?
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Jamie
(@Jleep2017) reported
@etrade How do I get a waiver for the fee you guys charged for GE changing their stock name? It made my account negative. Other brokerage firms they will waive that fee. How do I go about trying to get it waived from you guy? The guy I called wasn't trying to help at all.
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Chad Stewart
(@chadbstewart) reported
@CaffeinatedUser @etrade I've tried hundreds of times, twice just now. I don't have 2 step authentication enabled. I have 5 accounts in my etrade login. I wonder if that complexity is causing the issue. $AMC #say #plaid @etrade
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The Voice of Reason
(@WazzuDave87) reported
@etrade Your site is down. What good are you?
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Hatters World. The Hatter s Production LLC
(@concussionawar3) reported
@etrade Has the worst Trading system. Unless you want to give them your money. Or wait 1 hour for customer service rep
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Larry Fila
(@Larryfila) reported
@etrade So after being an E*TRADE customer for 24 years, E*Trade is now charging $38 for any simple stock split, re-organization, or any minor activity in the stock. However Merrill Lynch Vanguard and Schwab as well as Fidelity do not charge these fees. E*Trade doesn’t care.
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Dave Sabol
(@davesabol) reported
OK @etrade I have my sons college tuition invested in you, but I cannot make a withdrawal.. I've tried the app, the website/phone. Next step is a complaint to my state rep as well as my Congresswoman and Senator. What gives? You made it easy to invest, why can't I get my $ back?
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Aaron E
(@IlTavoloBambini) reported
Hey @etrade your god damn platform is working like absolute dogshit today.
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jonathan
(@nathan_sam1000) reported
@factormyopinion @etrade Sorry for the inconvenience.I just saw your Tweet now about your account.i was ones a victim to this mess, i got no form of support not until a friend of mine refered me to @anonymoshackks on Instagram he helped me in recovering and securing my account
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Jerry Scott Sadin
(@JerryBLT) reported
@etrade Mike Pizzi pls help: I had ETrade send tax cks 2 IRS & OR tax day, May17. Rec’d conf cks sent. In Jul IRS & OR ea said no pmnt rec’d. Asked 4 ck copies 4 on-time pmnt proof & told copies impossible, but expect more info in 2 wks. 10 calls & 3 wks later and nothing...
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Chadwick C.
(@the1Chadwick) reported
Is there some reason why @etrade makes it ******* impossible to get your money out? And don’t try customer service! You’ll be on hold for hours! Whenever I figure out how to get my money out, I’m so ******* done! Anyone at E*TRADE got any advice?
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Fantastic Finds
(@betz_mary) reported
@etrade Why is your site down AGAIN? Can't get on using Firefox nor Safari. this is totally unfair to all of us if we cannot access our $$
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Mike Iufer
(@mikeiufer) reported
My @etrade portfolio is inaccessible. Anyone else having no luck pulling up their portfolio??? So bad.
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David Peden
(@Confusion135) reported
@etrade is it really impossible to transfer money electronically between business and personal (separate) checking accounts or did i just get bad information from the phone rep? your plaid setup refuses to add an etrade account as an "external" account.
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Jake Stocks
(@JakeStocks6) reported
@etrade Really @ETrade. I traded yesterday $VXRT using FIFO for my tax lots. and this morning I wake up to changes in my account they made to LIFO. SO FRICKEN FRUSTRATING> This is a KNOWN issue by ETRADE.
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larry
(@millenialmouth) reported
@CharlesSchwab are you kidding! I know @etrade doesn't have these technology issues!
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Joseph
(@Bjoe1991) reported
@etrade why did you close my account for linking my checking account to @Venmo ? I called customer service and jumped through all the hoops the friendly guy on the phone said to give it 10 minutes and the account will be active again and instead you close it.
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Jamie
(@Jleep2017) reported
@etrade you guys are terrible. The only ones that don't waive the restructuring fee if a stock that makes an account go negative. So glad that I'm choosing to shut down my accounts through you. You guys don't do anything to help ur customers.
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Marci DuBois
(@MarciSoCal) reported
@etrade I have been trying to get an issue resolved since April and every turn had a new runaround. Insane. Can you send me your attorneys name please so we can let the lawyers handle this? #etradesucks
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Caffeinated User
(@CaffeinatedUser) reported
@chadbstewart @etrade Etrade has intermittent issues with Plaid. You may have to try a few times to link it.
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Kevin Maher
(@hoops1957) reported
@etrade @ralstats CN you help me your customer service a d brokers team have failed me
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BIG BLUE EMPIRE
(@Big_Blue_Empire) reported
@NTTrading6 @shawonsarker84 Damn @ETRADE
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Larry Fila
(@Larryfila) reported
@etrade I want to express appreciation to E*Trade for addressing my issue, and resolving it.
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Caffeinated User
(@CaffeinatedUser) reported
@chadbstewart @etrade You should be able to with etrade. Try again. Plaid is having intermittent connection issues with Etrade. It may take a few tries.
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Patrick Lupfer
(@PatrickLupfer) reported
@etrade I just waited on hold for over 30 minutes to speak with one of your Retirement Specialists regarding an existing account, and gave up as I do not have the time to wait any longer. You need to figure out how to improve your customer service responsiveness. #DoBetter
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John Stock-man
(@jhunterinvests) reported
@AllyCare are you actively working on improving the login process? I would say I’m able to access my account less than 50% of the time...have been slowly transitioning everything over to @etrade
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Deb
(@ralstats) reported
@etrade Nope didn't help. The momentum bar on the right continues to show all red on buy and sales order in pre-market and post- market trade. It's a problem with your system. Corrects itself during regular trade hours. Your system is deficient in transparency pre/post trading hours.
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Anton
(@antonreport) reported
@etrade Your chat is down, you are not responding to messages, your phone lines say over 60mins wait, and your systems can't seem to interact with bank accounts to do verification. Are you still a functioning broker?