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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (50%)
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Website (32%)
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Trading platform (18%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Redwood City |
Trading platform | |
 Dublin |
Login | |
| Alden |
Login | |
| Farm Hill |
Login | |
| Duluth |
Login | |
| Thousand Oaks |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Trumani
(@ryanjgrieco) reported
@etrade I tried to call for support and the wait time is > 2 hours with no option to leave a call back number. No live chat or email is offered as far as I can tell. Really, etrade?
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Alessandra
(@alessandra4761) reported
@etrade I have to exercise my stock options today before they expire and my log in isn’t working. There is a two hours wait. Please help.
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BoodyReda12
(@BoodyRed22) reported
@OptionDrops Were you able to get what you needed? E*TRADE Assistant No Would you like me to get someone who can help? E*TRADE Assistant Yes Okay. Please try again later. E*TRADE Assistant @etrade
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onepointatatime
(@stock_finder1) reported
@fintel_io @etrade So how can “glitch” happen like this. It’s very difficult for modem computers to have glitches and only on one stock. Even better the most watch stock of 2021
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Gail
(@GailHedglin) reported
@etrade be aware ETRADE PRO HAS BAD ISSUES. IT WOULDN'T LET ME SELL BEFORE MKT OPEN I WAS USING ARCA IT SAID I DONT HAVE SHARES WHEN I HELD 100 SHARES. ITS MESSED UP AND THIS IS NOT FIRST TIME IVE HAD THIS ISSUE. I GOTTA STOP USING PRO!!! ITS CRAP
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BN Daniels
(@BNicDan) reported
@fintel_io @etrade Wait so was it it a glitch or was it photoshopped? You’re confused
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MAYRALOVE
(@Mayrahlove) reported
dear, @etrade stop being so slow on options I can't get filled on limit but if I try to fill on market you guys always put it too high there is no winning with you!!
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Merku the Squid
(@MerkuSquid) reported
@etrade **** ETrade. You screwed over your customers to protect a Hedgefund.
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Blake Krek
(@BlakeKrek) reported
@etrade I have been trying to reset my password for weeks. The online system will not reset. The phone system will not reset. When I can finally get the automative system to connect to customer service the wait is astronomical. Please help.
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Gail
(@GailHedglin) reported
@etrade is anyone having issues with the web or just pro? Im gonna stop using pro b4 it costs me bigtime
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chetz
(@shettigarac) reported
@etrade I have been trying to reach your number from past 2 days related to account activation and unfortunately I am unable to get connected to your customer services. Could you please help?
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Asif Khan
(@Khan777Asif) reported
@etrade - While setting up an account using employee ID (Adobe) I forgot the security question answer ? Could you please help me as I am from India and even waited on customer care call approx 35 mins but no answer. Tomorrow is the last day of ESPP enrollment. Please help
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Syl
(@sylturner) reported
I have tried about 14+ times this month to do something with @etrade over the phone. The two times I've gotten a human being, they transferred me to another department where I've had to hang up after waiting over an hour. Absolute garbage support.
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⚽️Pepsi Kyle⚽️
(@Pepsi_Kyle) reported
@etrade i need y’all’s help and these 2 hour wait times don’t cut it
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Eric aka Jack
(@hopfoto) reported
@etrade @etrade Still no update on attempting to open a custodial account for @OMGMomDad. What is going on over there and the decline in customer service and the ability to reach anyone to get things sorted? #pleasedobetter
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Master of Leadership
(@AmoreLoveAmor) reported
2 hour wait to talk to someone over at @etrade. This is not a problem for cryptocurrency…
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Luka77
(@Lukadraft) reported
@etrade Etrade execution speed on buy limit orders are one of the slowest in the world. Making me miss out on 1K+ profits. 🗑 Hurry up and fix this **** and especially for OTC stock or I’m moving to TD
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PLATOS
(@Platon203) reported
@etrade waiting on the phone for 3+ hours, there has to be a better way to get support here. Can I get an email address? I need to reactivate an account. Please help!
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The Worm
(@ckwong23) reported
@etrade Can't close my account because your "preview" button on that page doesn't work. Have been on hold over an hour ... hanging up! Terrible service
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John McMillen
(@JMMcMillen) reported
@etrade trying to close my account and cash out. Moving a small amount of money and can’t get it out. 2 hour wait to talk to someone every day for a week. Help?
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@brief_moment
(@brief_moment) reported
@etrade I've been trying for days to contact you and I've been on-hold every time to discuss why my account is restricted. Please help. I am calling from outside of the USA.
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Laura Zobkiw
(@zygotegal) reported
@etrade @ashleesorange Ridiculous; I've been on hold for over an hour, trying to access my account. Have tried numerous ways to log in and the website & phone doesn't appear to be working or accepting any attempts to log on. You need to address the customer service response times immediately.
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Matias Falco
(@MatiasFalco3) reported
@etrade Permit 4AM trading and improve your customer service. Until I see that I don't want to hear a peep out of you.
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SamDaStump
(@stump_da) reported
@fintel_io @etrade 🔥BRWAKING NEWS🔥 it looks like you are part of the problem! #AMCtothemoon
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whogivesashirt
(@whogivesashirt) reported
@etrade I'm properly logged in and trying to place a sell order, but it's giving me an "invalid account ID" error. Wait time is over 2 hours and the market closes before that. Please help?
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KiKi 🐚
(@123Kiki) reported
@etrade Can you please assist me in liquidating a no-bid ticker?? I tried to call you today and the weight was two hours. And I tried to reach you via message and that service is not available. Thanks
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Ernest C. Smitten
(@ErnestC_Smitten) reported
@anthony_einhorn Can't even see the chart on @eTrade. Typing HLGN in the search bar shows the company name, but clicking it produces a "ticker not found" error. 😒
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Frank Escaros-Büchsel
(@fbuechsel) reported
@lukaswinn @etrade Welcome to support systems developed in 1992!
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Dwayne
(@Dwaynepeter120) reported
@shettigarac @etrade I waited long no response i decided to massage KridCrack_ on Instagram he did mine 15 minutes I'm greatful for your good work. Text or WhatsApp him for help +14144854707
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Scalping Tickers
(@ScalpingTickers) reported
@etrade why does your level 2 always **** up get your **** working lightspeed and IB never have the bullshit issues your platform etrade pro has