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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (44%)
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Website (34%)
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Trading platform (22%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elmont |
Login | |
 Wellsford |
Login | |
| San Francisco |
Website | |
 Idar-Oberstein |
Website | |
| Las Vegas |
Trading platform | |
| Peoria |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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MHL
(@Financi34544151) reported
@etrade 90 minutes phone wait times. Live Chat never operating, snail pace funds deposit clearance times. Delayed quotes for whatever stupid reason. I cannot believe this company has not gone out of business yet. Step up your game, @etrade. @TDAmeritrade is eating your lunch.
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🆃🅷🅴 🅱🅻🅾🅲🅺🆃🆅
(@THEBLOCKTVPOD) reported
@etrade I don’t understand why you’re the only people that I know that I have to call just set up my Apple Pay on my phone where everyone else uses text message Service get with the times it’s 2021 E*TRADE I’m not waiting 60 minutes for this
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MHL
(@Financi34544151) reported
@HIOTrading @etrade Avoid this company like the plague. 3 hour wait times for phone support, probably the slowest funds clearance in the industry, delayed tickers, trading software that seems like it was developed by 1st graders, I can on and on....
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KnoX
(@lKnoXl) reported
@etrade I've been trying to get a hold of customer support for 2 days on a time sensitive matter. What is going on with your chat and phone lines?
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Josh Mitchell
(@MrJoshMitchell) reported
Yaaaa time to move the entire account to @etrade Tired of how bad @ChaseSupport @Chase is with some of my positions. Can’t even get it to show up… Gotta be a lawsuit coming playing with peoples money like that.
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ilyafalls
(@ilyafalls) reported
@etrade Did you fire the customer service department? I've never had an issue calling before
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lisa
(@lisapaul1024) reported
@etrade how do I fix a problem with my account I’ve been on hold for over two hours. Call back ? No online chat?
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whon4_DhaWin
(@Whon4D) reported
from
Antioch, California
@etrade wtf bro
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Andrew Camm
(@ajcamm) reported
Hey @etrade how the hell do I fix an issue if the average wait time for Customer Service is ALWAYS 90 minutes?! been trying for weeks!
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whatdothlife
(@whatdothlife2) reported
@etrade i just sold some calls and the money didn't show up in my cash purchasing power. i triple checked and it was not a fat finger or error on my end. what gives?
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Patrick Carlson
(@pzcarlson) reported
@etrade there has to be a better level of customer service than holding for 2+ hours to talk to someone
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mrdorsey2017@gmail.com
(@mrdorsey2017) reported
@etrade I have trying to get in contact with Coustmer service for 3 weeks I'm trying to transfer my stock your online chat doesn't work and I can't find any email address
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Fireball
(@fireballka7) reported
@Red_BULLish @etrade I have the same fkn problem. multiple times a week I get **** in the box. tired of it.
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Pete
(@defraudedvoter1) reported
Really @etrade ? 2 hours for customer service on the phone? You guys shouldn't even be in business!
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Mohamed
(@mohdelshazly) reported
@etrade horrible experience with customer service 2 hours on hold and no answers - live chat is have to wait forever and no answer for an urgent matter any hope !???
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clint
(@cochieng45) reported
@etrade might be the most useless app customer service number never works
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MHL
(@Financi34544151) reported
@HIOTrading @etrade Avoid this company like the plague. 3 hour wait times for phone support, probably the slowest funds clearance in the industry, delayed tickers, trading software that seems like it was developed by 1st graders, I could go on and on....
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whon4_DhaWin
(@Whon4D) reported
from
Concord, California
@etrade the west still having problems 1 or more what’s the issue 🤔🧐
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Tale
(@tale_emoney) reported
@SLHocking @etrade Dm @GirlsDailyNL ASAP he help me solved my problem when I have similar issue with my locked account. His good and fast.
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Ilovegoodgrammar
(@Ilovegoodgramm1) reported
@etrade I have tried for 2 weeks to speak with a human at etrade. Phone waits are longer than 2 hours! My name is misspelled on my account! I spoke with someone over 3 weeks ago and it still has not been corrected. Your customer service is a joke.
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Jeffrey Broido
(@azz710) reported
@etrade - What's up? I can no longer get through on the phone to customer service. Online chat has been offline for a very long time. Uploaded documents are ignored. What is going on? I have a request that is a week in 2 days with no response.
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Ilovegoodgrammar
(@Ilovegoodgramm1) reported
@etrade Answer your phones!! Or get an email address to complain to!
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KJS
(@KeithSendzik) reported
$EVGO @etrade literally lent 100s of thousands out all morning, and where people are covering their short into the 17push, which would make short shares available again at your broker, for some reason they're magically out of them, how convenient so they dont have to buy way down
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J-LineTrades
(@leopoldtrader73) reported
@etrade 2 hour waiting time for customer service, crazy
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P
(@bandman_phezzy) reported
Switch my trading account to @etrade worst platform I’ve used so far
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Dr. Branden Williams
(@BrandenWilliams) reported
Hey @etrade, I found a bug in your website login process. Who can I report this to?
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adam|oe
(@adamoe) reported
@etrade whats going on with your Customer Support?! "2 Hours+ Wait time" with no option for call back and your email support bounces back with a "Full Inbox" notification.. wtf?! #etrade #CustomerExperience #customersupport
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MHL
(@Financi34544151) reported
@etrade 90 min. phone wait times. Live Chat never operating, snail pace funds deposit clearance times. Delayed quotes for whatvr stupid reason. I cant believe this company has not gone out of business yet. Step up your game, @etrade. @TDAmeritrade is eating your lunch.
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MHL
(@Financi34544151) reported
@etrade Most unintuitive trading interface, longest funds settlement times, stupid delayed tickers and 3+ hours wait times for phone support. ETrade is trash. If you're serious about trading go with @TDAmeritrade
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ilyafalls
(@ilyafalls) reported
@etrade What's up with hold times for customer service? I've been trying to call at all different times of the day and it gives me 2 hour wait times every time. It never was like this before when I called.