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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (44%)
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Website (33%)
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Trading platform (23%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Colchester |
Login | |
 Columbus |
Trading platform | |
| Atlanta |
Trading platform | |
| Los Angeles |
Website | |
 Reşiţa |
Login | |
| Metuchen |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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50 Shades of Green
(@Vassiliadis504) reported
@SalsTradingOTC @etrade I’ve been having some issues lately; it’s getting on my nerves ngl. I also have fidelity, but mainly long holds and Roth IRAs in that account
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SwingKing
(@King22Swing) reported
@og_tigress @etrade These brokers have issues at the worst possible times, hard to imagine it's all coincidence lol
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CC
(@CooterCannibal) reported
@etrade @MorganStanley after today can you please finally fix and update your Pro platform? I'd even be willing to pay a 1-time fee for the software if your charts would just work properly for once.
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Shake
(@ShakezuIIa) reported
@etrade Etrade pro charts are down. candles not updating. Any eta on this problem being fixed?
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phamologist
(@gamerphamer) reported
@etrade fix the damn chart issues Pos
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Jeff Tickell
(@TickellJeff) reported
Update: Called/Spoke to @etrade. This is a known issue on their end, but they do not have an ETA for a fix. On another note, 30+ min wait times to speak to a level 1 tech is unacceptable. ETrade, you need to hire more CSRs.
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Tball
(@Tball82847268) reported
@etrade what's up with the charts on E-Trade pro? This is stupid, get it fixed.
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Kyle Campos 🇺🇦 🙏
(@kcampos) reported
It's almost like @etrade has no idea they have 2FA option on their site. They certainly don't support it in the traditional sense of it working, device resets etc... Nothing being on hold for an hour shouldn't fix though right? Worst best decision I've made re:banking security
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Big Market Loser
(@Market_Loser) reported
@etrade @MorganStanley Complete BS to have etrade pro down for entire morning. #Etrade
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phamologist
(@gamerphamer) reported
@etrade fix the chart issues. This is ridiculous.
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Jefe Diner0
(@Jefe_diner0) reported
Thanks @etrade for allowing me to purchase a stock this morning, not allowing me to sell it when I was up and attempting to and then having customer service call me back almost 2 hours after I reached out so I could finally sell at a big loss. Terrible.
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Chief_Capital
(@capital_chief) reported
@etrade Is having a bad day. PRO is not updating. CSR are worthless for Morgan Stanley. Get their asses back in the office.
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James in WA
(@JamesTraderWA) reported
@DayTraderWayne I would think @etrade would be all over this! no? Maybe the @etradebaby has been playing with the server?
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Adel Alawi
(@adel_alawi) reported
@WillyMeatsauce1 @etrade After MS acquired them one would think they will provide high quality service, in the contrary they became worse
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brad
(@KissMyAskLLC) reported
@MorganStanley @etrade Hey Morgan Stanley when you going fix the culture at Etrade? All these years and tey still avoid telling customers when the **** is broken. Instead they claim you ate too many cookies and need to purge that crap.
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Big Market Loser
(@Market_Loser) reported
@etrade @MorganStanley Charts working now, no word from Etrade BS service. #Etrade
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WiseTrader55
(@AtxPack) reported
@og_tigress @etrade They are the worst!
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SECURE THE BAG 🇺🇸🇺🇦
(@SAKDOS_) reported
When speaking to customer service I told the rep that I was scalping and he said at one point “Its not a good idea to use an app for day trading.” So what they’re saying is that their app designed for day trading should not be used for day trading? @etrade please do the right…
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Bulllogic
(@BullLogic) reported
@etrade Stay way from this one. Absolute **** platform support. Not even a response. Morgan Stanley ruined it.
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Simant
(@andysimant) reported
from
Mysore, State of Karnataka
Dear @etrade How to make an account on your site if a person has only a first name (even on my passport) I don't have a last name. I am unable to register. Please help
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Weston
(@TheWestonEXP) reported
@OnlyCrownKing @etrade The charting was down and orders were lagging on both sides (Buy and Sell).
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phamologist
(@gamerphamer) reported
@etrade half the trading day gone and you still haven’t fixed the chart issues
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Moneyman2017
(@Moneyman_2017) reported
@etrade very disappointed at the fact E-Trade has not acknowledged the problem with the charts not updating. Seriously. I thought Morgan Stanley made y'all better. Please update ASAP on when you're going to fix it.
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TIGRESS🐯
(@og_tigress) reported
@Arcstockstrader That on top of @etrade being a cluster ****.
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Options Master 🇺🇸
(@Options_Master1) reported
It's 11:30 on Wall St. and @etrade Pro charting is still down. Unacceptable @MorganStanley. This POS Platform needs to be scrapped. #etrade #POS
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Danny Corral
(@BazingaDanny) reported
@ShakezuIIa @etrade Good news (?) is it's not just me. Bad news is the charts are ******* down!
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Steve
(@SteveEsker) reported
@etrade Your customer service department is a joke. Who’s ever in charge should be fired for gross incompetence.
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Pratik Prabhu
(@prabhu_pratik) reported
@etrade There is no resolution even after 5 weeks ! There is utter confusion between the teams in @etrade. Everyone is just passing the ball with no answer even after 5 weeks!! The long wait time and inefficiency of @etrade is causing so much pain. THIS IS THE WORST!
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Aubrey Battle
(@AubreyBattle) reported
@etrade I have lost access to my symantic authenticator so online password reset is impossible. There is no phone assistance for this and e-mail requires authenticator. Help needed
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SUDHIR BHARDWAJ
(@SUDHIRB27825973) reported
@etrade Hi Team, I am not able to reach your customer care number. I have been trying for past one week. Need immediate assistance.