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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (42%)
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Website (39%)
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Trading platform (18%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 North Port |
Login | |
| Maricopa |
Website | |
| Plano |
Website | |
| Ruskin |
Trading platform | |
| Dublin |
Login | |
| Torrance |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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加藤さとし
(@tanbonokusa) reported
@mnfriend1975 @etrade Are you trying to get over your account related issues?contact @mahajersey2 Twitter, they help with all hacked, banned, disabled,locked account related issues, she’ll help you ✅
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Alex Hardesty
(@SouthfieldBear) reported
So @etrade has done something so that even changing my password won't get me into my account and when I try to call my "wait time is greater than two hours." And they want to give me a survey regarding improving service. (#3Gusses)
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IPOWarrior
(@WarriorIpo) reported
Feels like a bunch of trading desks are gonna be missing the $SIDU ticker when it IPOs tomorrow: just called @etrade customer service to inform them that it's not currently listing on their site ( $VINE, also tomorrow, is showing up, so the issue is isolated to $SIDU)
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IPOWarrior
(@WarriorIpo) reported
@IPOmillie @etrade Yeah, glad to see they fixed the issue on $SIDU (called them.last night and asked them to issue a ticket to their tech desk, not sure if it helped, but wanted to be sure).
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susan
(@beeosme) reported
@etrade How many hours do I have to wait for customer service over the phone. Already 17.00 minutes .. and still keep waiting. Please help. This happens all the time
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Michael Hauff
(@TheFFRealist) reported
What’s cool is when your Mom has been trying to contact @etrade since MAY and has gotten ZERO help. Awesome Customer Service. 🤨
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Shubham Agrawal
(@submagr) reported
@etrade Trying to reach customer care 800-387-2331 for two weeks now. Wait time is always greater than 2 hours. This is ridiculous. Please do something about it.
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Lee
(@ldev117) reported
@ThrowinTrades @GreenTeamDFLY @etrade I can't even tell you how many times I have been on the phone with them, showing them the issues real time, and they just say, well its not broken enough to fix.
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(Raquel) KOBE 🖤🐍
(@SOULbeautifulme) reported
I would highly suggest not banking with @Chase they don’t help their customers & they don’t follow up on claims properly. I also suggest not getting an @etrade they have taken my money & refused me access to my account. Yet won’t give me back my $1K. They have horrible service
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MCK3EZUS
(@MCK3EZUS) reported
@etrade And wait 2 hours on hold? **** no I've waited over a week w money in my account. Nothing Took webull 24 hours
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Angry Patriot
(@AngryPat2020) reported
@etrade my account has been blocked. you have my money. I can't call or email anyone to resolve my issues. I have shares of @zionoil and @brixtonmetals that basically you've stole from me. Let's get to the bottom of this!! #etrade
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Cognitively Speaking
(@OffdaMountain) reported
Hey @etrade are you kidding? Yesterday you announced 2 hours wait. This morning it is 90 minutes. What kinda effed up customer service is that??????
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Stockspotify
(@stockspotify) reported
@etrade Maybe you should be spending $$ on fixing the platforms, apps and hiring customer service people instead of advertising??? @etrade huge fail
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Edwin
(@thermalsimmang) reported
@SouthfieldBear @etrade @jasoneil74 Incredible. Truly awful customer experience.
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加藤さとし
(@tanbonokusa) reported
@mnfriend1975 @etrade I also experienced this, i contacted support service and they didn’t do anything about but @mahajersey2 on Twitter helped me get regain access to my account✅...They’re trustworthy and reliable....:
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Stockspotify
(@stockspotify) reported
@etrade This Pompas a$$ ceo makes me want to close my account asap. He just basically said @etrade wasnt a contributor to the bottom line and I guess thats why the service has gone to crap.
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Balaji
(@we_can) reported
@etrade How can I talk to someone? I have issues with setting up acct online and every time I try to call someone in the last week, it says over 1 or 2 hour waits and no options for you to call back :-|. This is bad…
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EvelK01 🦁
(@EvelK01) reported
@etrade I've been trying to get ahold of someone for over 5 days, been on hold for 90min-2hrs nobody answers... Help me!!
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Jim Davis
(@JimDavisArt) reported
@etrade trying to retrieve a forgotten password, unable to do it onlin. Tried calling in & the wait time for a representative is 90 minutes… I’m at work & can’t sit on the phone that long. Can someone help me out? Please and thank you
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Vapor
(@in2vapor) reported
@etrade you have disabled some functions on my account due to unusual activity. I have been on hold for a total of 2.5 hours over the last two days trying to contact your support team. Can someone help?
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Gail
(@GailHedglin) reported
@etrade Im not going to sit on hold for an hour .You have serious issues with pro and i thk you already know that. Im going to try to use the website not pro. Ive had same issue several times recently with pro. You just need to either fix the bugs in oro or cancel it.Freida Hedglin
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DFLY
(@GreenTeamDFLY) reported
@ThrowinTrades @ldev117 @etrade Yup. After being great for all these years then to revert to this crap is just bad biz & bad for all relying on the L2s/chains. Been about a year now & obv they don't care enough or else would have been fixed long ago! Hope they do fix ASAP b/c unreliable is unacceptable nowadays
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ThrowinShapes
(@ThrowinTrades) reported
@GreenTeamDFLY @ldev117 This problem is going on for me still too @etrade. For example a sell will partially fill a bid, but that bids size doesnt update for over 5 minutes sometimes. Still the same for you guys?
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Devwar
(@devwarbeats) reported
Bro @etrade wait times longer than 2 hours. This company doesn’t care about their customers, or helping them with any potential account issues. A joke!
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Abdel Presume
(@AbdelPresume) reported
@etrade So there is no way for me to get my user ID to login to my account for the first time without speaking to a Financial Advisor? No one answers the phone and the wait time is over 2 hours. I have 0 response via email. How do you do business this way?
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Edwin
(@thermalsimmang) reported
@munger09 @etrade Not surprising at all. So difficult to get through to someone who can help.
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Raj Nepali🇳🇵🇺🇸
(@nep_d0c) reported
@etrade why is your customer service wait time more than 2 hours?
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DFLY
(@GreenTeamDFLY) reported
@ThrowinTrades @ldev117 @etrade Unreal. Yah not happy. Everyone I know having same issues its not a 1 off it's EVERYBODY! Just most that dont stare at L2s and option chains all day don't even realize, which makes it even worse. Not cool.
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Vapor
(@in2vapor) reported
@etrade you have disabled my some of functions on my account due to unusual activity. I have been on hold for a total of 2.5 hours over the last two days trying to contact your support team. Can someone help?
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Robin
(@bitchincamaro72) reported
@AlbyBrewster @etrade It just worked for me. Set a $250 sell limit. Maybe a glitch?