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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (40%)
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Trading platform (33%)
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Website (27%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Phoenix |
Login | |
| Palm Coast |
Login | |
 Sollentuna |
Trading platform | |
 Santo Domingo |
Trading platform | |
| Las Vegas |
Trading platform | |
| Camden |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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julio💈
(@juliothebarber_) reported
Let’s see who answers first, @etrade y’all’s Dms or your customers service line I’m 4 hrs deep
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ariel ʕ´•ᴥ•`ʔ
(@wr___x) reported
Thought the TV in the break room was broken but it turns out the @etrade ad that was airing features a genuine strobe light sequence. Y'all r gonna kill someone w that thing.
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Charles Warnock
(@CharlesWarnock) reported
@etrade - 2:23 hours on hold to talk to customer service for etrade bank. You guys using the old @MorganStanley steam-powered switchboard to manage calls? #csutomerservicefail
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Uhuh Nope
(@k33p_it_moving) reported
@MorganStanley @etrade And crappy customer service. What’s the point of having these cool applications if it takes two hours to get someone on the phone?
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د. عـ ـبـ ـد الـ عـ زيـ ز الـ قـ ـاسـ ـم 🇸🇦
(@AbdulazizQasim) reported
@etrade I called 4 times and I've been on hold for about 30 min each and the line drops at each time. This has gotten much worse after Morgan’s acquisition….please fix this ASAP!
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Ashley Hollenbeck
(@ash3cpa) reported
On hold now for 2 hours and 12 minutes with Etrade trying to reach a rep for help with an account as a beneficiary. Won’t be keeping the account with you when the time comes. @etrade
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Sten Tamkivi
(@seikatsu) reported
Been an @etrade brokerage customer for 15y. Now got a "get out in 30 days" email, they stop serving EU. Looking at fax-based(!) asset transfer process, decided to just sell all remaining US public stock positions there. #defi will eat their lunch @kwenta_io @mirror_protocol
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Megan Davie
(@megeagie) reported
Hey @etrade. I've been on hold with customer/beneficiary services for 3 hours and 31 minutes. You guys okay over there?
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Diego Ricoy
(@DRLionZion) reported
@etrade Is the service down? I have tried to log in several times with no success.
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Nicholas Bolger
(@_nicholasbolger) reported
@etrade wouldn't give me their customer service through my videophone relay call, so they wanted me to send them a letter with proof that I am deaf.I asked to talk to their superior, and he was very rude, yelled at the interpreter and hung up on me.What should I do next? @NAD1880
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Madam Groff Agility Champ
(@yepmeamalie) reported
@MartinOWDuPain I've been listening to @etrade hold music for 25 min. No actual human yet. Why do I have money with a company that doesn't care about my business and can't or won't help me?
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Peter Estep
(@pestopo) reported
@etrade how can I get someone to fix my account. $10,000 frozen since Oct 13. Paperwork turned in on Nov 29th. Customer service says they can't help. The department is backed up and no timeline when they can fix their problem. Horrible customer service
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Scott Friedman
(@scottjf8) reported
90 minutes on hold to speak with a customer representative? C’mon @etrade that’s beyond f’ing ridiculous.
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Madam Groff Agility Champ
(@yepmeamalie) reported
Hi @etrade @MorganStanley! I've been on hold for 20 min and have yet to speak to a human. How do I get through to someone who can help me with a transaction? #etrade #CustomerSatisfaction
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matt
(@mjk_519) reported
@etrade help?? Hello??
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Charles Warnock
(@CharlesWarnock) reported
@etrade - impressive wait times you have going on recently. Using the old Morgan Stanley steam powered switchboard? How about some customer support chat?
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Madam Groff Agility Champ
(@yepmeamalie) reported
@grundgetta49769 @etrade @TDAmeritrade Been on hold with ETrade for 25 min. As I wait I'm doing research to switch to another company. This is astonishingly bad customer service
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Uhuh Nope
(@k33p_it_moving) reported
@etrade is there another way to get support in the phone? Two hour hold times?
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da Ruckus
(@grundgetta49769) reported
@etrade went to fund my account, need to talk to a service rep to chance my phone number so its recognized. 30 minute wait time....... @TDAmeritrade <---took 5 minutes to set up my NEW account and fund it....Thanks @TDAmeritrade for being user friendly.
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Charles Warnock
(@CharlesWarnock) reported
@etrade - 1 hour hold time *again* and and chat support not available on the app? What's up here?
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LaughingStock
(@Stocktilo) reported
@etrade Hey, I am signed up for paperless statements and you guys are sending me *paper* mail for every single trade. Seems like kind of a waste, no? I tried to call, but the wait times are forever. There is no apparent way for me to email you directly to fix this. What gives?
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Ulf Waschbusch
(@ulfw) reported
I don't think I've ever dealt with a worse bureaucratic and unhelpful company as @etrade from Morgan Stanley. Absolute disaster as they want to withhold taxes even though I am not US American and have used them for 5 years without issues. Have me jump through hoops for weeks
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Teri Tropea
(@Mother_Theresa8) reported
@SuzanneBeck2 @etrade Same here. Can’t get thru to a human. Waiting 10 days for a distribution check and can’t get in touch with anyone for help.
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Cristina Perez 🦄Taurunicorn
(@criscannamd) reported
@etrade I’ve been on hold for 2 hrs, please get a rep to call me. My account is locked. Must wait to speak for a rep to reopen. I’m losing money if my trades aren’t being done. #onlineplatform is down. #etrade #stock
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matt
(@mjk_519) reported
@etrade can I get some customer support, plz!
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OmegaMule
(@MuleOmega) reported
@etrade Getting update notifications for E-Trade app every 5 minutes. Please fix. Trying to focus on life here
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We Trade Setups 📈
(@prosperousguy) reported
@etrade $BMBL is the worst dating app, I tweeted this a few months ago and said the same, they will go belly up unless they change that when someone "likes" you that it doesn't disappear in mere days.
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Madam Groff Agility Champ
(@yepmeamalie) reported
@etrade I appreciate your response. Hung up after 40 min on hold. Couldn't wait any longer. Opening a new trading account with another firm that has live customer service
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William F desRosiers
(@WdesRosiers) reported
@etrade me estimated wait time with customer service is greater than 2 hours. It was this way last week and the week before. Is there a way to schedule a call or even just send an email about my issue? I don't think anyone has 2 hours to wait and listen to your hold music?
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Peter Estep
(@pestopo) reported
@etrade @profpalm Glad to hear they helped you. I've been waiting for 2 months for etrade to update the owner info on an account. $10,000 frozen since Oct 13th. Response is they are backed up and will get to it someday. Can't believe they are that bad at customer service.