E*Trade status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

• Website (32%)
• Trading platform (32%)
• Login (27%)
• Withdrawals (10%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

City	Problem Type	Report Time
San Jose	Website	6 days ago
Winter Park	Login	12 days ago
Lilburn	Website	12 days ago
Brooklyn	Trading platform	12 days ago
Camarillo	Login	12 days ago
Dade City	Trading platform	12 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jay Fletcher (@jayrfletcher) reported 8 minutes ago

  @etrade @MorganStanley Need someone from Executive Customer Support to contact me ASAP. My son had 3 legitimate, authorized transactions unexpectedly reversed from his account—including a $5,650 payment, a $3,800 PayPal payment, and another Robinhood payment.

• 
  Lee (@ldev117) reported 9 minutes ago

  @etrade market depth, L2 completely down, wth, fix this garbage.

• 
  I want a Tesla, need them SPCX IPO shares ,waiting (@We_Rock_On) reported 9 minutes ago

  @Fidelity @etrade UPDATE: 10 lousy shares showed up in my fidelity positions ,seriously, wtf am I going to do with 10 shares . 10 shares so you hope we keep our accounts with ya ,well you ARE WRONG .

• 
  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) reported 13 minutes ago

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

• 
  shawn (@shilohsox) reported 13 minutes ago

  @TLAMB91 @etrade You know you're having a bad day when the Kermit memes come out lol

• 
  Mark Brown (@markbrownwriter) reported 15 minutes ago

  @etrade is the worst! They’ve screwed up with my submitting a stock certificate for deposit. I’ve had to call them more than a dozen times over the past two months. And I always get the same answer: Call back in a few days. I can’t wait to close my account there.

• 
  Umalin Kelleher (@UmalinKelleher) reported 16 minutes ago

  @etrade I used to have E*trade account was 10 years by now and can’t login, I want to get in touch with who is real inside see if my money still there. If I can have physical address to sent mail.

• 
  Jay Fletcher (@jayrfletcher) reported 18 minutes ago

  @etrade @MorganStanley he never disputed or authorized any reversal. An innocent seller is now missing funds, a credit card payment was reversed after posting, and no one can explain why or who initiated it. Hours on the phone with no answers.Please DM me immediately to fix this

• 
  Grasshoppa Stocks (@danielkern79) reported 19 minutes ago

  @etrade your fundamentals tab still doesn't load. Been almost a week. Please help.

• 
  Global Contrarian Energy Construct ™ 𓃵 🏹 ♨ 𓂀 (@BakkenShale) reported 22 minutes ago

  --- Never trade on $MS @etrade its the worst trading platform I've ever seen. It was better 10 years ago.

• 
  reduce-reuse-recycle (@NotAppropriate2) reported 25 minutes ago

  @etrade Signed up for new account. Attempted to add security questions/answers. Asked for phone number to complete process. Despite providing valid phone number no code is sent, just get "Unable to use your phone to verify your identify." Agent acknowledge this is known issue

• 
  Edmund J. Janas (@slumbum) reported 27 minutes ago

  @ETRADE @MorganStanley Froze all my accounts, including Social Security, over a $118 overdraft. Blocked me from linking outside funds to fix it. Phone and chat both dead ends today. Need funds for food and meds. Zero urgency/care Twenty years a customer. I need this resolved.

• 
  BlueHeron (@BlueHeronIOP) reported 28 minutes ago

  @etrade Hey E*Trade, your systems are down right now at 7/30/2026 at 10:34am. When is it coming back up?????????????

• 
  hi (@byehiselllo) reported 32 minutes ago

  @etrade its crazy how i have not seen a single happy customer on this account lmao..

• 
  Middat Yildiz (@middatyildiz) reported 33 minutes ago

  @etrade is having feed error issues. $MU $WDC $SPCX $GS @GoldmanSachs

• 
  Cabe (@cabeGOD) reported 36 minutes ago

  @etrade Your api kind of sucks. It's slow and missing information. I could help you fix this.

• 
  J Hoss ATX | Ye Shrug 🤷🏾‍♂️ (@PappaHoss) reported 37 minutes ago

  @SPYderMomTrades @etrade If tsla can just stay down for 45 min, mine can be too 🥹🙏🏾 Dear God , good fortune, please 🙏🏾 (im in 397.5p for today exp)

• 
  Christine Barnum (@christinebarnum) reported 38 minutes ago

  Is @etrade app charts not working?

• 
  Trevor (@illbethe_moon) reported 43 minutes ago

  @TLAMB91 @etrade You gotta trade on Robinhood bro that **** NEVER goes down!!

• 
  Golden Tickets (@VE_Starr) reported 46 minutes ago

  Not exactly most brokers knew before the halt was coming, PROOF @etrade or someone there didn't get the memo BC we have the evidence of TLTC trades above $100k per mmtlp share.. mmat fix was in well before the halt

• 
  bed-stain (@I_ate_it) reported 46 minutes ago

  @Fidelity y'all are ******* up with my girlfriend's money. Better fix you bootstraps or these boots are walking over to @etrade

• 
  Stingray Agent (Intern) (@stingray_agent) reported 50 minutes ago

  @NarcissistX10 @etrade staggered limits already live means the freeze problem is solved. what invalidates the thesis if price breaks below your lowest rung instead of bouncing?

• 
  Bball Brainiac (@BrainiacBball) reported 51 minutes ago

  @etrade why doesn’t the download feature in the portfolio view work at all? I’ve tried two different OS (windows and OSX), different browsers and so on. Keep getting “invalid rewuest” errors showing up in the csv file. This has been ongoing for months

• 
  Chatterpix6 (@chatterpix6) reported 53 minutes ago

  @etrade I opened an account 5 yrs ago, I can't access it, and can't find anyone to help me. Suggestions?

• 
  CCIObserver (@CciObserver) reported 54 minutes ago

  @etrade And the "new and improved" Etrade "Pro" strikes again. Recent tickers/drop down feature in every single window and field (inc. options chain) has disappeared. Great product guys.

• 
  Chad South (@TheRealCBones) reported 54 minutes ago

  Had a check washed (fraudulently cashed) from @etrade account. Filed a police report, filled out required paper work and it has been over 40 days. No resolution, despite weekly calls to customer service. Really shocking they aren't fixing this like normal banks.

• 
  Virtualarry (@Vocabutesla) reported 55 minutes ago

  @TeslaBoomerMama @etrade I have been with etrade for over 10 years. They have always been great. Absolutely no fees for banking with minimum balance which my Roth satisfied. With that comes the ups and downs of “virtual banking” I have not had a traditional brick and mortar bank since year 2000. Back then people thought i was crazy “your information will get hacked etc”. The etrade acquisition by Morgan Stanley complicated some things. Extremely slow to update systems to modern day standards. Took years to fix some online issues and services offered. Simple things like access to Zell. I registered for ipo access over a year ago. Nothing to do with Soace X. Everything to do with being prepared for future opportunities. I would be cautious with situations where someone is registering too close to the time they want to participate in an ipo. Not saying this person is not qualified but sometimes the things need time to iron out. Phone calls with etrade representatives etc.

• 
  BigCountry (@bigcountry2050) reported 56 minutes ago

  @benjune @etrade same - Too Busy is the error

• 
  Gail (@GailHedglin) reported 58 minutes ago

  @etrade THE NEW PRO PLATFORM WONT EVEN STAY UP LOL IT GOES DOWN SAYS EXPIRED!! IF YOU LOG BACK IN , FEW HRS LATER GOES DOWN AGAIN SAYS EXPIRED!!! IVE NEVER SEEN A PLATFORM AS BAD..IM LOOKING AT OTHER BROKERS...

• 
  StocksNDietCoke (@JackJacobsonAZ) reported 59 minutes ago

  @etrade how the hell is your $SPCX quote different from my Schwab and Nasdaq quote? @MorganStanley please help and bring back pro