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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (47%)
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Website (35%)
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Trading platform (18%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Salt Lake City |
Website | |
| Dallas |
Website | |
| Redwood City |
Trading platform | |
 Dublin |
Login | |
| Alden |
Login | |
| Farm Hill |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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badsushistocks
(@badsushistocks) reported
@s1player @etrade I did a reset and it took care of the LVL 2 issues. It's pretty consistent now.
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Stockspotify
(@stockspotify) reported
@etrade @EFreymiller why do you have such ****** service, can login on app, but not website to launch pro,, always something w you people,, always!!!
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cknwing23
(@cknwing23) reported
@etrade the one day charts on mobile are not working. Any word when this will be fixed?
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MyAlteredEgo
(@MyAlteredEgo) reported
@mkhammer @etrade In my experience E*Trade has excellent customer service by phone, just saying. If your friend's father was well off they have a higher-level of service, also by phone.
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Zanne
(@KleinTrottel) reported
@mkhammer @etrade I work in estate planning/rstate admin law. Many of these companies are a huge PITA to deal w/. Maybe getting an attorney involved to assist would help. Some of our clients get nowhere but an atty calling gets a response. It's terrible how hard they make this on grieving families
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Mr. Lee
(@mk34th) reported
@etrade 60+ min waiting for assistance wtf man
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Mary Katharine Ham
(@mkhammer) reported
@OfBetters @etrade Exactly. Twitter sometimes gets to that person faster. I’ve had some hilariously nightmarish exchanges. One company argued w me about canceling a service in the wake of my husband’s death and then TRIED TO UPSELL ME. “Did you hear WHY I’m canceling?!”
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Alois Reitbauer
(@AloisReitbauer) reported
The MFA implementation of @etrade is most likely the worst on the planet. Why can't I choose my MFA app? Why no push to approve on mobile like everyone else?
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EireRogue00
(@Eirerogue00) reported
@mkhammer @etrade My father-in-law died a few months ago and I’ve witnessed the madness that my wife has had to go through to clear up his finances. Unreturned emails and phone calls, rude behavior and totAl lack of interest in resolving issues. Amazingly sad and maddening.
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james
(@james100088) reported
@etrade Your customer service is the best, but the big problem is that you are not willing to improve E*TRADE pro, it has been there without improving for years, and power E*TRADE is worse.
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Blerim
(@Blair_24_ALB) reported
Just got my rights of offering for #hcmc $hcmc #HCMCArmy through @etrade but not for the price of $0.0010 as was calculated. Anyone else had this issue on their trading platforms!? Thank you. #hold
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Bruce Fenton
(@brucefenton) reported
@mkhammer @hectorr159 @etrade If your friend transfers to another firm that firm could do the paperwork & some will provide a live dedicated person who can help
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Christopher Briggs
(@DrChrisBriggs) reported
@Blair_24_ALB @etrade Quite a few of us had this issue with @Fidelity. I contacted the corporate rights department and they told me that the issue lies with the subscription agent. Fidelity said they were actively working the issue to get a resolution ASAP. $HCMC #HCMC #HCMCArmy
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Bill Lehman
(@LehmanWmlehman) reported
@mkhammer @etrade Yes @etrade, please help.
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bojan.crypto
(@bokibourne) reported
@etrade Why haven't I received my promo credits yet!!!! Its 9 am PDT and I have a filled shopping cart to the brim lol help meh
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Stockspotify
(@stockspotify) reported
@etrade maybe less money spent on ads and more fixing your **** systems,, the whole thing needs to be burned down!
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Posi Pat
(@PosiPat) reported
Hey @etrade can you please stop being such a POS? Your app is broken.
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Troy Hinrichs
(@YourmanGodfrey) reported
@Madisox43 @mkhammer @etrade Phones work but if the person on the other end won’t help you innovate. Good on MK for public shaming
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Jason Ferguson
(@_JasonFerguson) reported
@mkhammer @etrade @etrade y’all on this? I assume y’all have a customer service department specifically for these types of situations, right?
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Reformed Trader
(@Reformed_Trader) reported
@etrade It’s not just me. Many people reporting the same issues. Many charts showing it’s after 4pm when there’s still 45 min left till the close. Whatever update you guys did on the app has caused multiple glitches.
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Jason Kelly
(@ncnavy79) reported
@mkhammer @etrade My Father in Law passed away recently, and I agree- there should be a privacy protected solution a la Apple’s upcoming “legacy contact.”
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Profit Ⓜ️aker
(@ProfitMaker_X) reported
@etrade Considering signing up with E-trade but I have 1 main issue. I prefer to have Benzinga news included on the platform as it is a far superior news service than the one currently used by E-trade. Make this happen and I will open an E-trade account.
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Anthony
(@Anthony_IV) reported
$TTD options still show Zero cost basis in power @etrade please fix!!
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Deebeeng
(@Deebeeng10) reported
@BMcbiffy @etrade #TiMmY can’t help it. You can’t fix stupid but you can buy $VGX from it
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The College Investor
(@CollegeInvestin) reported
from
San Diego, California
@etrade is disappointing with their customer service changes in eliminating all online help. The only contact options are now calling (wait times though) or go into an office. They have: - disabled online chat - eliminated online secure messaging Seriously - it’s 2021!?!
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Trey
(@amos_iii) reported
@mkhammer @fredontwittur @etrade What are you doing besides flexing your “notoriety”? Maybe yeah you’re trying to help but dang most folks don’t have a verified Twitter account to put a company on blast....that’s privilege!
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Carolewithane
(@Carolewithane13) reported
@mkhammer @OfBetters @etrade I’ve found on many occasions going through Twitter is actually faster when trying to solve a problem. Maybe they don’t want to risk bad publicly but they often have good people working social media. Good luck!
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IrvingFisher
(@IrvingFisher16) reported
@mkhammer @noonanjo @etrade Deal with a 1-800 discount broker and get 1-800 discount customer service.
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ANNA
(@AnnaMaciej11) reported
@mkhammer @etrade Is this really Twitter appropriate? Air your problems privately
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Tessa Lamping
(@TessaLamping) reported
First time having ****** customer service @etrade how unfortunate. Couldn't even help me try to figure out how Etrade changed my order but bkuz I clicked confirm on the confirmation screen they said I put that ****** price in above the Bid when $ALYI was panicking.