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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Website (39%)
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Login (36%)
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Trading platform (21%)
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Withdrawals (3%)
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Deposits (1%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 São Paulo |
Login | |
 San Francisco |
Login | |
| New York City |
Login | |
| Staten Island |
Trading platform | |
| Nashville |
Website | |
| Ormond Beach |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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NicksWorld
(@NickGre09905790) reported
@etrade Why does it take 2 hours to answer the phone for customer@service. You have locked my funds
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P Mac
(@pmac92681135) reported
@etrade wow. You really need to fix your support. I’m still holding after an hour of waiting. This is unacceptable. And it’s starting to be the norm.
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Todd Ackerman
(@miketoddack) reported
If you're looking for quality customer service with your investment account, stay away from @etrade , unless you like talking to a computer.
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Mike Speaker
(@speak2me) reported
@SFWTrades @etrade No, I even bought new PC. @etrade Tech support is well aware of the problem and just points fingers at their product team then it goes to a black hole and nothing happens. They truly don't give a F, called a dozen times and escalated.
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Carini
(@Carini_Trader) reported
@etrade Please hire more customer support people.. and hire a competent CTO the platform is getting worse and worse
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John Salutare
(@JohnSalutare) reported
@TDAmeritrade that’s the worst customer service I’ve ever experienced there had to be better option to help you customers no wonder everyone tells me to switch to @etrade
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Jhai Wright
(@JhaiWright) reported
@etrade your customer service is the worst lol, multiple people on hold for 3 hours???
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Vartika Singh
(@vartikas) reported
@etrade Hello! I have been trying to get in touch with customer service for the last two weeks through chat, twitter, and call but have been unable to get hold of anyone. How do I contact customer service?
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Knowble Capitals
(@knnowble) reported
@etrade how bad is etrade support , on call for 60 mins , chat wait time is 75 mins for last 75 mins
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Mike Speaker
(@speak2me) reported
@SFWTrades @etrade Problem is, Power E*Trade does not have a saved desktop/layout. You start over like Groundhog Day every login...no saved chart settings, no layout across multiple monitors. Huge effort to re-setup every login - not even close to a PRO replacement! @etrade
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NicksWorld
(@NickGre09905790) reported
@etrade Your customer service is non existent I need a DM for help immediately
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carbon relocation expert
(@rbgibbfarms) reported
So I set up an @etrade account, now I’m having trouble logging in. If you need any customer service from them... don’t count on it! Been on hold for 4hrs, tried getting them to email log in stuff, and tried online chat wait time was 3hrs, there service is horrible.
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Airick
(@Yoitiseye) reported
@etrade @MorganStanley fix the app! The system sucks very slow
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$
(@youngVwap) reported
Been on hold for almost 2 hours now with @etrade. This is the second day in the past week they have restricted trading due to an error with my account. Is this really how you treat your clients @etrade ?
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Rashad
(@rashad_writes) reported
@KaneInvestments @etrade Yes! I have orders i sold that it shows on my overview screen that I still own. Idk wtf is going on @etrade
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Rousseau | 🚀 @get_nucha 🚀 |🇭🇹🇱🇹🇫🇷
(@rousseaujnjul) reported
Hey @etrade how about you just close your online custumer support? It’s three days I’m trying to get someone for some support.
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justreadtheinstructions ©
(@cloudforestchoc) reported
@etrade @etrade4rias You guys having issues, with regards to delayed orders, and non-functionality of transfers from one account to another?
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big depression goth gf
(@yawnfactory) reported
@etrade I've been trying to get through on the phone for hours. Your app is not user friendly and your customer service is abysmal.
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Sagar
(@sagarvanteddu) reported
Hey @etrade , what is the best way to reach customer service? 1. Been on the phone(8003872331) for over an hour with no response. 2. Live chat shows wait time of 247 mins.
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🃏♠️Niko♦️🃏
(@AnApatheticNiko) reported
I now have an account deficit on my robinhood account after deactivation and half of my funds never made it over to etrade on transfer. Does robinhood support not exist or? @AskRobinhood @etrade
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Stefanskis Stoics
(@BrownsStoics216) reported
@etrade Been on hold forever, is there another way to get some help?
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Random Letters Capital
(@SFWTrades) reported
@speak2me @etrade I thought it was just my laptop. It’s gotten so bad that I use my phone for trading now, and it’s better. Happy the app usually works, though
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Steve Chervenyak
(@SteveCherv) reported
Looking for a new stock trading platform. @etrade is not doing it, can't speak to customer service EVER. Anybody have any suggestions for better trading sites?
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NicksWorld
(@NickGre09905790) reported
@etrade Do NOT use them. They steal your money and have no customer service to help.
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Anastasia
(@_____Tasia_____) reported
@etrade wtf is going on again?! orders that should be executing are not! fix this sh*t!
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Billy Boutiette
(@Flupox) reported
@etrade you’re trash. Why ******** is it taking 5 days to clear my deposit? **** this app I’m changing brokers.
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DCR Charts
(@DcrCharts) reported
@etrade your service has become unbearable. Customer service on hold for 45 minutes before giving up. Your online chat says wait time is 133 minutes. Really? Time to move on.
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NicksWorld
(@NickGre09905790) reported
@etrade You guys suck. You have no customer service.
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Alvin Gill
(@60lots) reported
@Ahlibobwa26 @etrade They are the worst platform, 40 minute wait on hold I just gave up. Meanwhile my deposit has been pending for over a week and I can’t imagine how long the withdrawals will be. Opened a @Charlesschwab account no fees for OTC stocks, oh and they pick up the phone within 5 mins!
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REID BENSON
(@reidbenson) reported
I have been attempting to talk to someone @etrade for a week. I’ve been a customer 10 yrs😡 2.5 hours on hold to be hung up on. 😡 Live chat function doesn’t work AT ALL... 😡 expected 3-5 days response time on messages. Anyone know anything about @TDAmeritrade customer service?