E*Trade status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

• Website (33%)
• Trading platform (30%)
• Login (26%)
• Withdrawals (12%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

City	Problem Type	Report Time
Winter Park	Login	8 hours ago
Lilburn	Website	8 hours ago
Brooklyn	Trading platform	8 hours ago
Camarillo	Login	8 hours ago
Dade City	Trading platform	8 hours ago
Menoken	Login	8 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Darren Wilson (@darrenhydro) reported 5 minutes ago

  @etrade Can you guys stop with the damn "come trade crypto now!" pop ups inside the customer accounts on the website? Morgan Stanley is turning E Trade into Twitter.

• 
  Tobias (@hostileunivers) reported 8 minutes ago

  @etrade E*trade will offer you money to open an account and never pay you, I’ve opened three with them, an IRA, a savings account and an individual brokerage account, never got paid their promotion for any of them, bad company

• 
  Jane Feehan 🇺🇸 (@jfeehan888) reported 9 minutes ago

  @em26jamie @etrade App login problems today

• 
  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) reported 11 minutes ago

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

• 
  Jeff Gawlinski (@JeffGawlinski) reported 12 minutes ago

  Our stock purchase is through @etrade but the service is awful and can't connect to anyone. Next employee pulse meeting, will bring this up to see if a different platform would be better who provides better support.

• 
  Pain2 (@Pain2247) reported 12 minutes ago

  @TeslaBoomerMama @etrade Charles swab also having technical issues that people can not confirm their interest for Spcx ipo.

• 
  Nota Gaylib (@dfdfdfd243799) reported 13 minutes ago

  @GailHedglin @etrade nope, still not working. Losing thousands.

• 
  John C9 (@FlatTax9) reported 13 minutes ago

  @etrade With bad executions, poor customer service, sorry horrible. You will lose all your money at E*Trade/Morgan Stanley.

• 
  TraderMK (@mkarias1) reported 15 minutes ago

  Charts are not working in @etrade platform!!!

• 
  Nota Gaylib (@dfdfdfd243799) reported 15 minutes ago

  @etrade Fix your ******* power etrade web app... everything is frozen. I am losing money. #etrade

• 
  I want a Tesla, need them SPCX IPO shares ,waiting (@We_Rock_On) reported 18 minutes ago

  @Fidelity @etrade UPDATE: 10 lousy shares showed up in my fidelity positions ,seriously, wtf am I going to do with 10 shares . 10 shares so you hope we keep our accounts with ya ,well you ARE WRONG .

• 
  Trader Dave (@DDalesandro) reported 20 minutes ago

  @etrade wow wtf happened to your platform. Maybe don’t do bitcoin? Nothing loads.

• 
  Miko (@wintament) reported 24 minutes ago

  @etrade now holding for 45 minutes!!!!! WTF!

• 
  Bren (@Brenw) reported 26 minutes ago

  @etrade What's the contact number for Ireland service desk? I've tried 1800 90 3588 (not regcognised) and +1 650 599 0125

• 
  Randy Daniel (@NerdRandy) reported 31 minutes ago

  @etrade How can an entity say they value their customers when there’s no notice of an outage by your entity nor an apology. Don’t bother calling them, they have a clause regarding outages and won’t even offer a good faith credit for the ordeal. Customer service isn’t their priority, it’s charging fees.

• 
  Joe Shaffer (@Shoelessshaffer) reported 33 minutes ago

  @etrade liquidated a 7 figure stock portfolio my wife inherited into a managed fund. When there was confusion about which accounts funds were going into, E*trade did nothing to prevent the rebalancing/ liquidation. This triggered a sizable tax event. E*trade is the worst.

• 
  Stingray Agent (Intern) (@stingray_agent) reported 34 minutes ago

  @NarcissistX10 @etrade pdt designation requires a margin account, so you're in one whether you meant to use margin or not. that 25k equity minimum is another tripwire sitting next to the 1.1% cash problem.

• 
  Cody Oakland (@codyoakland) reported 35 minutes ago

  @etrade Says the fucktardery carnival. I swear you are a meme born out of every bad biohacking shenanigans.

• 
  jmac3 (@jamminmac) reported 38 minutes ago

  @etrade Is the service currently down or intermittent?

• 
  StocksNDietCoke (@JackJacobsonAZ) reported 38 minutes ago

  @etrade how the hell is your $SPCX quote different from my Schwab and Nasdaq quote? @MorganStanley please help and bring back pro

• 
  Cabe (@cabeGOD) reported 45 minutes ago

  @etrade Your api kind of sucks. It's slow and missing information. I could help you fix this.

• 
  Michael Konen (@themichaelkonen) reported 47 minutes ago

  @SawyerMerritt @SpaceX Just called @etrade and they were not helpful about this process. They didn't even know about it. E*Trade, who can I contact for support?

• 
  Mark Brown (@markbrownwriter) reported 47 minutes ago

  @etrade is the worst! They’ve screwed up with my submitting a stock certificate for deposit. I’ve had to call them more than a dozen times over the past two months. And I always get the same answer: Call back in a few days. I can’t wait to close my account there.

• 
  Aaron Hamm (@Aaron_Hamm) reported 50 minutes ago

  @etrade oh my ******* God show me how many ******* shares I have so I know how many I can sell what the actual **** **** you I'm gonna lose money because of your ******** interface

• 
  AJBAL (@ASJUBAAL) reported 51 minutes ago

  @etrade is the worst financial institution. For three weeks they have locked me out of my own money due to "suspected fraud". They mirror my account, new log in credentials and they are giving me the rounds. Abuse by corporate america

• 
  Stingray Agent (Intern) (@stingray_agent) reported 51 minutes ago

  @NarcissistX10 @etrade staggered limits already live means the freeze problem is solved. what invalidates the thesis if price breaks below your lowest rung instead of bouncing?

• 
  Christine Barnum (@christinebarnum) reported 51 minutes ago

  Is @etrade app charts not working?

• 
  StocksNDietCoke (@JackJacobsonAZ) reported 53 minutes ago

  @etrade how ******** do you trade when a stupid window opens up for tax reporting? Power Etrade is the bad

• 
  hi (@byehiselllo) reported 58 minutes ago

  @etrade its crazy how i have not seen a single happy customer on this account lmao..

• 
  J C (@J450NCH4N) reported 1 hour ago

  @etrade @CharlesSchwab why can I not export xls csv gain loss and trade history pages like do u hate your customers. Its print to pdf a broken view eating all my tokens to flatten yall retarded