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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (47%)
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Website (29%)
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Trading platform (24%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chicago |
Website | |
| Rock Hill |
Login | |
| Sacramento |
Login | |
| Daytona Beach |
Website | |
| Washington, D.C. |
Login | |
| Phoenix |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Chessman Voiceovers 🎬🎙
(@TimChessman) reported
Anyone else have issues with @etrade holding their free cash balances hostage for days at a time? I’ve been an account holder for 10 years, and never had a problem until recently. Inquires have gone unanswered. Very frustrating.
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JustaTriksta
(@russell_gates) reported
@90sWillysWonder @etrade Called and a2 hour wait for customer service? Kuhrazee! Hope they reply here
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sportsguy312
(@sportsguy312) reported
@etrade Don’t get an account here unless you want awful customer service and 3 plus hour hold times.
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Ryan
(@Ryan93384802) reported
@etrade You guys do realize your chat option has been down on the app for over 2 months at least right? I need to know where my shares are. It's been over a month and they are nowhere to be found.
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Jerm.
(@MiddlejermFry) reported
On hold with @etrade for 3hours! I would say that is terrible customer service.
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Matt Lorfeld🦬🍻🦩🐙💎🦥🚀
(@mlorfeld) reported
@etrade Is this why I am waiting 2hours and 38 minutes+ to talk to customer service?
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Victoriacane
(@Zikjoe1) reported
@Erik_Schaffer_ @etrade My account got same similar issue.. i contacted support services but they wouldn’t help me...I got referred to @logskind3 on Instagram and they were so helpful and reliable. Am sure they can help you.
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hplon
(@hplon3) reported
@etrade @wizardoftheuae @etrade NO ONE ANSWERS THE CUSTOMER SERVICE PHONE #!!!
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Ken Mommaerts
(@Qendesu) reported
@GameplayAndTalk @etrade That’s if you even find a telephone number. Lots of companies just have a contact form. They’ll contact you whenever they feel like it. Customer support is at an all-time low I feel. Some companies are exceptions and I try to stick with them as much as possible.
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Karan Bhangui
(@karanbhangui) reported
@MikeMeyers @WellsFargo @etrade First of all, sorry to hear this happened. Secondly, please contact WF if you haven't already. You're almost certainly protected by customer protection policy (gets dicey wrt fintech credential sharing potentially voiding this). Lastly, you'd be screwed in defi. No recourse?
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Eric Schafer
(@Erik_Schaffer_) reported
@etrade after enabling two-factor on my account, I cannot login. And there's no chat or phone support available right now. Help?
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Kebi Egyptian Coven
(@ITS_KebiEC) reported
@StrangeAirships @etrade Damn same thing happened to me I contacted support for almost two weeks and all I got was automated robot replies, not until I got recommended to Uniplatform_assist_ on Instagram who got it fixed in a few hours
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Matt Lorfeld🦬🍻🦩🐙💎🦥🚀
(@mlorfeld) reported
"Your estimated wait time is greater than 90 minutes" - thanks @etrade I might be looking at transferring my entire portfolio to a company with actual customer service.
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hplon
(@hplon3) reported
@etrade has the ABSOLUTE WORST CUSTOMER SERVICE. Been locked out of acct for 2wk bc VIP 2F security code doesn’t work. No one answers the customer service #!! HELP!
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Jacqueline James
(@jjamesjd) reported
@etrade do you know what might also cause a mass sell off? Your more than 2 hour wait time to speak with a customer service representative.
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Lehman Brothers 🦅
(@youngpontiff) reported
@thetradingchick I put $2000 in Compuware $CPWR in 2000. I was in high school and it was the first stock I ever bought (@etrade). One day later they reported earnings and the stock went down 50%. Then came the bursting of the tech bubble, and I was left with about $500. #Y2K
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Idealistic Gary Gensler
(@IdealisticGary) reported
@etrade I am trying to get customer service and the hold time is "more than 2 hours"?!?! AND Live chat is down. I have a quick question regarding paper trading and commissions. HMU
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Austin
(@GameplayAndTalk) reported
@dewokkel @etrade It’s the customer service number listed on their website.
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Stock Hollywood
(@StockHollywood) reported
@etrade I have calls on $GME and your calculations are all wrong the P&L is off the average is off and I sold 1 and it said I didn't sell it. why does it feel like you're purposely doing this? FIX IT!
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FC Michel Teló SP
(@FCMichelTelo_SP) reported
@StrangeAirships @etrade Same thing happened to me few weeks back someone on here recommend @legittoolz he help me recover my locked account In 30mins. His an expert
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Charlene
(@claybster) reported
@etrade @etrade I’ve been on hold waiting for customer service for 2 hours today and 2 hours yesterday - when your only other support option is mail, this is completely unacceptable.
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Joe Harper
(@idontgethowthis) reported
@etrade #etrade Has anyone had to call Etrade for an account issue? Does anyone work there? Do their customer service lines actually work? I've been on hold for over an hour. You would think they would let you do these things online rather than have to call someone.
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Joseph Michael Music
(@witherfallvocal) reported
@Fabio_NYC_ They removed a bit but didn’t drop all the way down to the shiba reported figure… not sure how they think they can do such a thing without explanation… imagine if @Tesla stock had 40% more shares added to total by @etrade ! There would be lawsuits for years!!!
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Bayarea Resident
(@ResidentBayarea) reported
@etrade I just waited 4 hours and 3 minutes to speak with customer service only to be disconnected. There is a serious problem. What is going on that you’re not telling us about? How do I get ahold of customer service if you don’t answer calls and the messaging center in down?
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Jacqueline James
(@jjamesjd) reported
@tahaashar786 @etrade I'm putting the phone on speaker and we'll see how long I have to hold. No chat, no help on app, EHT is at least 2 hours. @etrade has got to be kidding.
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BigB
(@BigB_trades) reported
@learning_fornow @Jackson29901084 @etrade Don't usually have that problem with them. Frustrating for sure.
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LT
(@StrangeAirships) reported
Hey, @etrade. My account is locked due to suspicious activity, but whenever I call you I’m on hold for over 30 minutes & eventually give up because I have a life to live. How can I get a hold of someone to help me?
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J D Bermudez
(@the_aborigine) reported
preparing to fire @TDAmeritrade after four iterations of a W-9 for my family's trust account, @etrade feel strongly they can help #MondayMotivation
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Charlie
(@charlieddduncan) reported
My @etrade account has been restricted and not letting me log in for 3 weeks now and I haven’t been able to get anyone to help me with it, everytime I call I’m placed on hold for more than 2 hours and get no where. Someone please help me lol
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Sandeep Gupta
(@sangupta) reported
@etrade don't provide an incorrect estimate on customer requests. Disappointing service.