Is E*Trade down?
Some problems detected
Users are reporting problems related to: login, website and trading platform.
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 13: Problems at E*Trade
E*Trade is having issues since 03:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (43%)
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Website (40%)
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Trading platform (17%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Dublin |
Login | |
| Torrance |
Login | |
| New York City |
Website | |
| Atlanta |
Login | |
| Concord |
Website | |
| Fremont |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Kobayashi
(@MrKobayashii) reported
@etrade Same here... Impossible to work, pro software has been having connection issues all day long... SMH #etrade #etradepro
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Adam Borders
(@AdamBorders) reported
@etrade your app is not working. 3rd day now. No way to submit an issue
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Dollar Bill
(@Dollar_Bill_100) reported
Gee **** @etrade is all over reporting my days’ P&L. Kinda makes you wonder sometimes when a glitch can make things off by that much....
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Warren Colbert
(@nocturnugg) reported
@etrade Each time I call in, I’m on hold for 90 minutes waiting for a support representative. For the last 6 months I have heard “due to high call volumes, hold times are longer than usual.” I’m a pretty patient person,but this feels like negligence.
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Mika Jones
(@mikajones) reported
@etrade why am I on hold over 45 min to shut my account down? Trash customer service
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Paul Rizzo
(@PaulRizzo504) reported
7pm (CST) and @etrade is still displaying incorrect prices on my portfolio. I literally cannot tell you how much I made today and I have tried logging in from different computers. The quotes are just completely wrong. Still displaying $CSCO @ $46.245 but it closed at $47.51 WTF
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Niko Underwood
(@Niko_Underwood) reported
@etrade - 90 minute hold times? 👀I’ve been trying to call for days! Is there a better way to get login support?
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Hye Park
(@hyecoffee) reported
@etrade WTF! No one is answering the phone?! I’m dumping your platform!
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zero signal
(@zero_signal66) reported
@etrade Too bad your app makes so many errors which cost people money! After years of being with Etrade, I quit! Going elsewhere
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Ray Vinciguerro
(@rayvin78) reported
@etrade your customer service hold time are hours long. No bank would operate like this.
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Bulllogic
(@BullLogic) reported
@thetruejmac @Michael201409 @etrade they keep knocking down features real traders use to optimize the money they can take from app traders.
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Buttonwood
(@bbuttonwood1) reported
@StockHollywood @PaulRizzo504 @etrade Yeah their pro platform is as slow as I have seen it but realize that from their perspective they are setting up thousands of new accounts which is why they don’t care about performance
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MaidenLaneBoutique
(@tesch1045) reported
@etrade what's the problem with your numbers today? Not reflecting the actual stock prices and my balances are all off.
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Stock Hollywood
(@StockHollywood) reported
@PaulRizzo504 @etrade they've been broken af lately ever since Morgan Stanley bought them.
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Amelia Reivers
(@ameliareivers) reported
Hey, @etrade my portfolio isn’t updating. Is this a systemwide problem and could you give a status update on getting it fixed? Thx.
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AllCEUs Counselor Education with Dawn-Elise Snipes
(@All_CEUs) reported
@Etrade level 2 data has been down ALL day, a service you charge EXTRA for. Can you give an estimated time it will be fixed? I am flying blind
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Ken Hurley
(@s1player) reported
@incrediblebob12 @etrade I called them yesterday and they said update was due today to fix.. I turned on, and no updates to be found. I hope it is better today.
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L8UR899
(@laura33838) reported
@etrade DO NOT USE! Trying to transfer legit money, and i’m having to wait 30 days! wtf! it’s my money! becuz you want to earn interest first, is withholding me to invest elsewhere! #noThx #etrade sucks!
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akshata almad
(@purplehaziness) reported
This is to get hold of anyone who works at @etrade . It has been impossible to reach anyone in your company! I have been on phone for several hours as I am unable to reset my password for the last 4 months!! As the tax season approaches, I need to get it done. Help!
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NorCal49er
(@NorCal99064465) reported
@etrade Do you even realize how close you are to losing all of your customers? FIX YOUR WEBSITE!!!
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Bento Stox
(@BentoStox) reported
@SyedAli30646433 @etrade @etrade no longer has customer service, they are just trying to get more customers they wont be able to take care of, just take their money. Take care of the customers you have already. If you cannot do that then don't try and get more
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Brian
(@TraderMeTimbers) reported
@theraceforever @etrade I owned 25,000 shares of $XMET on ETRADE and it's showing I have a 100% loss on that, and $XMETD does not show up in my portfolio. Are you having the same issue?
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Paul Rizzo
(@PaulRizzo504) reported
@etrade You guys are clearly having issues with your stock quote tracker today and have been dead silent. Not sure if it is the volume or what but this is very worrying. Watching my portfolio swing by entire percentage points from one refresh to the next is ridiculous.
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Paul Rizzo
(@PaulRizzo504) reported
Just going to say it. @etrade is just broken right now. Showing $CSCO at $46.25 but it is trading at $48.07. Might be switching brokerages very soon.
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MeniThings Productions
(@MeniThings) reported
@CaptBear85 @etrade Same here. Website balance way off. But iOS app reports correct balance. On hold with customer support for 1/2 hour so far.
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Don BEARleone
(@CaptBear85) reported
@etrade is there a problem with the website reporting correct balances? When I log in I’m still getting yesterday’s balances.
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Drew Morton
(@thecinemadoctor) reported
Hey @etrade - your chat doesn't work and redirects to call your phone line. Your phone line has massive wait times. Your secure messaging service just sends back form letters to pointed inquiries. I've been waiting for almost a month on a simple recharacterization request!
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Monica Monroe 💛💛
(@monicamonroe) reported
Dear @etrade your customer service sucks....! I just wanna trade ... not sit on the phone for hours waiting to figure out why I can’t trade my own money!!
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Tmoney 🤑
(@Stikeenote) reported
@incrediblebob12 @etrade Bro, I've always had issues with Etrade, allll the timmme... I had to ditch them and now I run with TD Ameritrade. Has issues once in a while but nothing like Etrade.
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Spank The Politic
(@SpankThePolitic) reported
@jrr240678 @etrade It's been a strange journey for $HCMC investors these past two weeks. I think 15 before it gets legs again. Though, in addition to their likelihood of winning their patent infringement lawsuit against $PM...they really have a lot of great things going. Only down 8% rev.