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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (40%)
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Website (36%)
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Trading platform (25%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Kralendijk |
Website | |
 Charlotte |
Website | |
| Elmont |
Login | |
 Wellsford |
Login | |
| San Francisco |
Website | |
 Idar-Oberstein |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Le
(@Le64131) reported
@etrade you customer service sucks.
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I tweet random things. Vaxed and boosted.
(@bjverzal) reported
Really @etrade ? I call for help and I’m asked to enter my online password. Quick nope on that. Oh … then I’m told I have a 90 minute estimated wait time ?
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Viv
(@vbender) reported
@etrade NO ONE answers your 1-800 number. I’ve been on hold 4 times today, over an hour EACH TIME. This is exasperating I am NOT EXAGGERATING. I need help with my account!!!!!
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Ponlets
(@ChatahMan) reported
@etrade WHY ******** CANT I LOG INTO THE DAMN SITE seriously **** you ... i changed my password JUST NOW and it still pretends it cant log in **** you
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G
(@MrGDiaz) reported
@etrade what is going on with your phone system? I was on hold for over an hour and then it just hung up on. Called back and now wait time is 90 minutes! Live chat option on website is not working. I need help.
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DFLY
(@GreenTeamDFLY) reported
@ldev117 @etrade Everyone I talk to IS having the same issue STILL after all these months when Etrade switched service provider or whatever. I even had a tech see it real time while was talking to him & here now 6 months later still not working. Really throwing ppl off & most dont even know it
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ZogZac
(@zogzac) reported
@india_gauravS @etrade Company overview and research report links are broken, has been like this for a while .
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LegacyofaPhoenix
(@LegacyofaPhoen1) reported
@etrade When are you going to fix your research tools? Because it's starting to look like you don't care.
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Jennifer Carey
(@TheJenCarey) reported
@etrade There's an issue with my account and the wait time to talk to a representative is 2+ hours?!
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Chris Kopyar
(@ckopyar) reported
.@etrade - is the site having known issues with ESP services? Not loading, live chat is down, call in wait time is >60m. Working against a 1pm pt deadline and would appreciate outreach or a method to resolve.
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Summer Ives
(@seives10019) reported
@etrade Live chat is down and it’s a two hour wait time on your customer service line, which is wholly impossible, not to mention, the exact opposite of customer service. How does one actually contact you?
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DFLY
(@GreenTeamDFLY) reported
@ldev117 @etrade Just look at real time quotes on power etrade vs the L2 quotes on otcs & switch btw big board tickers on dropdown & clearly see that issue still too. Even haps on option chains STILL as well when switching tickers on a chain. Unacceptable. LOTS are being misled by WRONG/off L2s.
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Dijana
(@PulpMyFiction) reported
2 hour customer service wait time @etrade ?? 😤
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LegacyofaPhoenix
(@LegacyofaPhoen1) reported
@etrade Fix. Your. Research. Tools.
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MHL
(@Financi34544151) reported
@etrade Worst trading platform in the industry...
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TruthOnlyWay
(@LeroyTruthSlap) reported
@etrade Fed is the problem
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James Sun
(@LSKMSun) reported
@etrade I kept getting the no internet connection error!! Power etrade app!!?
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kp²
(@KylePageSquared) reported
@etrade fix your premarket executing… what’s the point in making agreement for pre market trading if nothing gets executed!!!
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Chris Kopyar
(@ckopyar) reported
@vbender @etrade Not encouraging news - currently on hold for the +1 hr mark here with Live chat down and an area of the site erroring out ahead of a 1pm deadline...
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Idealistic Gary Gensler
(@IdealisticGary) reported
@drippy2hard I use @ETrade and their paper trading is NOT identical to live trading. The platform is screwed up. Wild commission fees that don't reflect live trading. It's balance feature won't reflect buys and sells. Its straight up broken. I've told them. They confirmed it. They don't care.
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Michael Dennis
(@Michael39285833) reported
@etrade when I log on, the top section of my account is blank. there is no logoff, complete view, transfer funds or any other option, its just my portfolio and thats it. im current on hold for the past 20 mins. is there a problem with your site?
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Sean Leong
(@_seanleong) reported
@StarSteins @etrade Sorry you’re experiencing such service, send me a Dm to learn more about how you can invest in crypto properly and earn profits daily!
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JTradz
(@TradzJ) reported
@etrade you have a ****** platform and horrible customer service. Hope you go under with all the new competition...
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Adarsh Jain
(@adarsh227) reported
@etrade My account is not working. No help either. Customer service is terrible. Kept me on hold for over 2 hours My accounts are completely scrambled. What should I do? Has etrade gone to the dogs?
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lils.
(@lilithellfires) reported
@etrade why is live chat with us unavailable ? I've been trying to reach you guys for a month now ; and it's not working
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MK
(@kukap_) reported
@investvoyager @etrade 3/ @Ehrls15 - dumping VGX & Voyager Stocks from my portfolio. At first opportunity. ‘ll move out of Voyager completely. If this issue is not resolved in 24 hours. Never to return to Voyager . The support team sucks, they respond with generic email. This is insane. Check 1 & 2.
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LegacyofaPhoenix
(@LegacyofaPhoen1) reported
@etrade Fix your research tools. Or at least email us and admit you don't give a ****!
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Lee
(@ldev117) reported
@GreenTeamDFLY @etrade same thing with me, they saw it all real time, and said, its not broken enough to fix.
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GOP🙉🙈🙊
(@IsTrumpARapist_) reported
@etrade Get your crap together ETrade! Can’t buy or sell due to a “glitch” 😡
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wil shipley
(@wilshipley) reported
I'm 100% convinced that hold music and intermittent "please continue to hold" messages are designed to get people to give up. *cough* @etrade *cough*