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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Website (45%)
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Login (30%)
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Trading platform (21%)
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Withdrawals (3%)
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Deposits (1%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Staten Island |
Trading platform | |
| Nashville |
Website | |
| Ormond Beach |
Login | |
| New London |
Login | |
| St. Petersburg |
Login | |
| Seattle |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Magic
(@SFResident20) reported
@etrade how do i solve this problem to access my account??? Your customer service doesn’t answer the calls.
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George Ross
(@GeorgeRoss81) reported
@etrade @etrade Why does it still take over an hour to speak with customer service? No call back feature at the very least? This is the 3rd time in 6 months. Time to start shopping around...
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NC Greek
(@demoso) reported
Hi @etrade I held Rovi shares after you acquired Sharebuilder>CapOne brokerage accounts. Haven't traded in ages & went to buy a stock today: my account is closed, shares are gone & there are no funds or explanations. Can't get customer service b/c you closed my account—Pls advise
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Shawn
(@MoonliteShawn) reported
If you use @etrade delete it! They got hacked and ran up over $8000 in transactions on my bank. I tried calling their support and got absolutely no where, while holding for over 60 mins!
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Steve Desilets
(@BigFatGamer) reported
A bad look for @etrade to not be able to load customer data for hours. Some things you expect to work, 24/7. Ironically checking on a deposit, which maybe isn’t such a great idea, considering.
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Per My Last Email
(@Noted_Thanks_) reported
@displace_dustin @etrade Ok almost all the platforms for a week now. The float was never big enough to qualify for options (their own words), they messed up and are hurting retailers now to fix their mistake
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Sunset Beachbum
(@FroggerFitsBest) reported
Anyone else having trouble logging into the @etrade website and app?
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Cookingnow805
(@cookingnow805) reported
@SFMattyG @etrade same lol was like wtf happened was about to call
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Bulllogic
(@BullLogic) reported
@etrade fix your pro platform! mobill works. My orders get stuck in pending.
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Guy Nae
(@guy_nae) reported
@etrade #Etrade This security hold is a sorry excuse for poor service. I call everyday and waste 45 mins on hold, no answer. Why don't you tag w/Priority accounts calling in for a security hold? My funds are HOSTAGE with the #WORST customer service #HOLD TIMES in the INDUSTRY!
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Ritu Raj
(@ritu24raj) reported
@etrade - Unable to login to my account!
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Yev
(@YevP) reported
@etrade hey is there ANY chance that you’ll offer 2FV without using Symantec’s weird solution? I don’t want to download a 3rd security app and there’s plenty of cross-platform protocols out there!
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Rit Dholakiya
(@IRitDholakiya) reported
Please help, @SECGov I have tried to contact @etrade and @Stash multiple times in last 1 month, they not answering.
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Bobs big boy
(@moto367) reported
@etrade the cost basis team is so useless I had to discover their own accounting error and hold their hand and show them on my 1099 & after 3 moths, 12 phone calls & 10 hours on hold I’m no closer to a resolution
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DeeJay522
(@DJay522) reported
If you're an active trader don't consider @etrade. I opened an account after lots of promises from a "dedicated" account Mngr. He lost my number after I funded. No return calls or emails and cstmr support is slow and bad. The trading platform no good. Sorry I strayed @tastyworks
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Mick Kehoe
(@mickehoe) reported
@etrade are you guys having login issues??
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Matty G Gjøvik Âû
(@SFMattyG) reported
Tried logging in to my @etrade acct. App, web, & phone (after giving my SSN) said my account couldn't be found. Rep said they're running a major update. What kind of update tells customers their acct doesn't exist? Give us a "system down" msg instead of a heart attack, please!
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Osundeyi Peter abiodun firstborn
(@firstborngenera) reported
@evetsoloccip @etrade Same thing happened to me and my friends we have called them more than five times each they won’t fix nothing I guess they’re beginning to scam us
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Al
(@colitis_hunk) reported
@MerrillLynch the worst answering service of any brokerage. Won’t get anyone on the line for 30+min. Can’t trade this way. Supposed to be some fancy firm, it’s crap. Do not use. Go to @TDBank_US or @etrade
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Aditya V Daga | Meditator
(@avd122) reported
@etrade I have ANET stock plan, but today its not allowing me to login, everytime after login, its showing me Page not found.
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soujanya naresh
(@soujanya_naresh) reported
@etrade I did give a call and got no support.
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Jimmie
(@Jtgill14) reported
@etrade I have been on hold for 2hours & still no answer. Nobody can tell me why my account is frozen?? I’m out of town with my son & all my money is frozen?? Can someone please help me
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Ben June
(@benjune) reported
@welthman #Etrade is pissing me off with these disconnections from PowerETrade. And it's not my internet as I'm able to use TDAmeritrade without issue. @etrade
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George Ross
(@GeorgeRoss81) reported
@MerrillEdge How long is the hold time to speak to customer service? Currently on hold for over 90 mins with @etrade for the 3rd time in 6 months.
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Rit Dholakiya
(@IRitDholakiya) reported
Request to @SECGov , please look into matter, there was fraud transaction ACAT transfer from @Stash to @etrade without my consent, tried multiple times to talk with these firms, none of theme taking responsibility, my entire portfolio has been lost . Kindly help.
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Magic
(@SFResident20) reported
@etrade I was in Europe. I used my account and next day Etrade deactivated my account. For the last month I called Etrade many times and was on hold for appx 1 hour, every time. Still couldn’t talk to anyone…Time is money.definitely this is the worst financial customer service.
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Per My Last Email
(@Noted_Thanks_) reported
@displace_dustin @etrade On almost all the platforms for a week now. The float was never big enough to qualify for options (their own words), they messed up and are hurting retailers now to fix their mistake
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KJS
(@KeithSendzik) reported
$KZR this won’t be an easy short, any size you put out they’re swiping up off, and it’s easy to borrow at the horrible retail brokers, so they prob blow everyone out and down side halt in the same candle and bail out @etrade from having to pay anyone short side for a few days
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Bobs big boy
(@moto367) reported
@etrade been a client for 12 years and ready to wire out and close my account the client service and platform functionality have deteriorated so much
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LetsGetWeirrd
(@botyconi) reported
@JacobMa35911965 @etrade Wtf is up w that yet website