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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (50%)
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Website (32%)
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Trading platform (18%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Redwood City |
Trading platform | |
 Dublin |
Login | |
| Alden |
Login | |
| Farm Hill |
Login | |
| Duluth |
Login | |
| Thousand Oaks |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Melissa Chyba
(@MelissaChyba) reported
@etrade thanks for no help with customer service at all. Long hold times, chat is never available, no email responses at all. Taking my business elsewhere.
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Patrick Romero
(@mastapeanut) reported
@etrade HIRE MORE CUSTOMER SUPPORT! This is ridiculous. All your tweets have people complaining about the same issue. You are losing customers, you are losing money!
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Danilo
(@daniloguasticci) reported
@meadia @etrade mine down too, can't login and when I reset my password it says it changes nd then says invalid when I try to log on again
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Fade The Action
(@FadeTheAction) reported
@etrade hey did you guys just give up on customer service? I sent an email 2 days ago after not being able to reach a representative on 3 separate days of waiting over an hour on hold. My issues is not #amcstock #gamestopstock related. Can I get some help? @Fidelity how you doin?
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John Gage
(@JohnGage) reported
@etrade How about a tweet about customer service? 3 hour wait times and unanswered messages going back days now...
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My son calls me Captain Bartlett
(@jlong78la) reported
@etrade I went to trustpilot and you have a 1 star rating. Prisons have better customer svc then you
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4-legged stool
(@MisterEm3) reported
@etrade Fix your margin rates or **** off.
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My son calls me Captain Bartlett
(@jlong78la) reported
@IQ45sociopath @greg_lechuga @etrade Exactly! They are the worst. I have been calling for a week, sent emails, tweets, dms etc.... They do not care about customer service at all. I guess all us poor peasants can do is continue to call them out.
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Cpt.
(@CptAJones) reported
So I might gripe about @etrade trading platform sometimes, but let me say this as well, in the interest of fairness: Etrade customer service is awesome. They reach out and, even when it's pretty clear I'm a gambling degenerate, still try to address issues with their platform.
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Dad
(@ELNoriega28) reported
@etrade hey did you guys just give up on customer service? I sent an email 2 days ago after not being able to reach a representative on 3 separate days of waiting over an hour on hold. My issues is not #amcstock #gamestopstock related. Can I get some help? @Fidelity how you doin?
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Parth Marathe
(@MaratheParth) reported
Oi @etrade why do you have no customer service people available lol
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Phred Bear
(@Phred_Bear) reported
Anyone else having issues with @etrade website??
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Chris Ciannella
(@caciannella) reported
@etrade your customer service wait time is unacceptable. I’ve been on hold for 50 minutes Please don’t blame Covid as no other company is this poor
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♞
(@loganmmore) reported
Know they won’t see this or care but mannnn **** you @etrade whoever you are
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Frank Lucero
(@alwaysnoticing) reported
@etrade WTF is up with your customer service line?!?!!!
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Scott Cannon
(@ScottyeCannon) reported
Words cannot explain how bad @etrade wait times are to fix issues they caused. I am going on 4+hours total on hold over several days due to the mistakes they made with my account and still no resolution but wait for someone else #Etrade #poorcustomerservice #avoidEtrade
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Caitlin Howle is Writing a Novel
(@caitlinmoments) reported
@etrade you guys lost a customer tonight.
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여름
(@KKVOC) reported
@etrade Can you please pick up the phone? My account is locked with my money in it for no reason, and I can’t even talk to anyone. What is this service?
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Robert Beltran #BLM
(@rbeltran) reported
Hey @etrade how can I get help on a screw up your system made? Phone support and chat are taking HOURS to get help
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Bobby Harris
(@BobbyHa18287413) reported
@DT236 @etrade Did you ever figure it out? Got mine today, same issue.
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Sue
(@tallytherally) reported
Looks like @etrade will suddenly have another spontaneous software glitch.
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Yamaha Rider and Trader
(@Glenncarguy3) reported
$SNDL anyone else using the etrade app and their charts won't come up at all? @etrade #Etrade fix your broke *** app!!!
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BrianandLindsey Travis
(@BrianMHTravis2) reported
@etrade Worst customer service ever opened account a week ago you took money from my account just for me to get a restriction message and told tonight you need to conference call my bank and I have Chime so I don’t get statements or can call on a conference call and then your agent
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Crystal Muguerza
(@CrystalMuguerza) reported
@etrade For some reason I can't login to my E*TRADE account. I reset my password, but I still can't login. Any other customers experiencing the same issue? #etrade
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NomDePlume
(@danspam10) reported
@etrade @MorganStanley 10mins hold to speak with operator, 30mins to transfer to correct dept. 1 min to identify which acct. call drops. No one calls back after 45min hold!!!! 10mins to get operator to tell them. You guys killing it at customer service!
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Trenton Boyd
(@Trenton06si1) reported
@mgshuheb @etrade @AskRobinhood Oh **** no bueno! I would call Robinhood first thing in the morning. Hell if they even answer I’ve heard of people being put on hold for hours. Maybe they have 24/7 call service
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Sarah Kay
(@HelloSarahkay) reported
@etrade I cannot get in touch with your customer service for days now! My account is restricted. What gives?
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Henry F Hampton
(@HenryFHampton2) reported
@etrade Poor customer service. Can’t go into my account. Message says I have to call E*Trade. Been on hold for over an hour and a half. Extremely annoyed 😠
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Mike Burkly
(@mburkly89) reported
@etrade can you please fix your etrade pro platform. This morning it was fine and now it’s lagging again. Very frustrating
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John Gage
(@JohnGage) reported
@etrade Maybe you should spend less time tweeting and more time on customer service. No response from messages sent in app and website. On hold since 12:30 today from a call, and a live chat wait time of 190 minutes.