Is E*Trade down?
Some problems detected
Users are reporting problems related to: website, login and trading platform.
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 11: Problems at E*Trade
E*Trade is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Website (41%)
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Login (41%)
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Trading platform (19%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Concord |
Website | |
| Fremont |
Website | |
| Oklahoma City |
Trading platform | |
| Oklahoma City |
Website | |
| Wallingford |
Login | |
| Juneau |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Adrian
(@squawk_hawk) reported
@etrade I'm livid with you etrade. You put a security hold on my damn debit card a night before Christmas and now I can't speak to anyone to verify the charges. So all weekend I have no access to my funds. This is not acceptable. I'm livid. @FTC @USCPSC
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Amy Blickhan
(@kumitechick21) reported
@etrade I can't close my account online and customer service wait times have been over 2 hours. How can I get my money?
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Adrian
(@squawk_hawk) reported
@etrade I'm livid with you etrade. You put a security hold on my damn debit card a night before Christmas and now I can't speak to anyone to verify the charges. So all weekend I have no access to my funds. This is not acceptable. I'm livid. @FTC @USCPSC
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Caitlyn Mooney
(@CaitlynMooneyMD) reported
@etrade. I have been on hold for 2 hours 3 minutes and 23 seconds. I was put on hold after my request and then immediately asked to do a survey about how I was helped but I was not helped! please help this is ridiculous.
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Blaine Hunkins
(@blaine_hunkins3) reported
@etrade Customer service hold times are ridiculous. I would never recommend anyone to open an account with eTrade. All I want to do is close my account and it’s apparently not possible online. They make you call in and wait for hours.
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James "GOP betrayed America" Flanagan
(@JamesFlanagan12) reported
@etrade No online chat help. No ability to send an email for support. Phone Support wait time is greater than two hours. Unacceptable. @FINRA @CFPB
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Mish
(@Misha_Dany) reported
@etrade hey @etrade how can I get some help over Chat or Email / in-platfrom message? Seems you removed a lot of options to get in touch and place bots instead. This is not helpful. At all.
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⚽️Pepsi Kyle⚽️
(@Pepsi_Kyle) reported
@etrade hey i made a deposit on the 16th and my money is still not in there WTF
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michael Scanlon
(@mi20871911) reported
@etrade ETRADE is down. ERROR ON PAGE
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assreychin
(@assreychin) reported
@1getannoyed @etrade So sorry about that,I have had similar issues like that before,but HintCyber on Instagram helped me out,he’s a genius
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mk
(@mk21044) reported
@etrade is the worst. Over 75 hours on the phone with them and STILL they cannot properly transfer my deceased father's assets to his kids. They are so incompetent. Who can I complain to? @CFPB does not take complaints re E*Trade.
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Teddy G
(@TBG_PDX) reported
@etrade Update: @etrade looked into it and helped fix the situation without me having to be on hold again. Thanks!
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DR CEM 🩺
(@thegreatdrcem) reported
Does anyone else have issues with $TSLA on @etrade ? The lags and system freezes just only on this chart is frustrating
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Kandake_o
(@kandake_o) reported
@etrade Hi it appears the site is down. Is there a restoration eta?
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DegenerateBrokerage
(@DegenerateBKGE) reported
Hate the new Blue and Purple app logo, @etrade That was the change you desperately needed to make. Totally not leaving a gaping hole there for some new brokerage who doesn’t follow down the Robinhood Spiral to steal customers.
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DADDY MARKET™️
(@Lazarus_Playz) reported
@etrade you guys are literally THE WORST. Website down???? AGAIN.
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Shibu Lijack
(@shibulijack) reported
@etrade I had to reset my phone recently and reinstall the Symantec VIP Access app, I think this unlinked my device from the E*TRADE 2FA system. Now, I'm unable to login with my password and security code, it says I've not entered the correct security code.
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Adrian
(@squawk_hawk) reported
@etrade you put a hold on my card and no way to get it off til Monday when you open. Wtf. You should have a number where we can verify charges. I didn't get a text or anything. This is not acceptable
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Fabian Banuelos
(@Fab_the_barber) reported
@KeithMcCullough coach can you help me with a great trading platform. @etrade is buying at market prices that didn’t even happen that day. And I’m getting crushed in the PA today when I should be up. This isn’t the first time. Thank you for everything coach
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Ben Leaf
(@BenLeaf) reported
@etrade As of 1:40pm today, it still isn't working. I click the "confirm" button and nothing. Please help. I am not sitting on hold forever.
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CascadianBorn
(@anthonysvarela) reported
Hi @etrade. new account with a hold placed on it. Call support is over 2-hour estimated hold as well. Any help? No email support?
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Ben Leaf
(@BenLeaf) reported
Hey @Etrade how come your crappy website isn't letting me direct register my shares? How come there is no help email or chat option? The wait times on your crappy customer service line are over 3 hours. This is unacceptable! What is going on over there?
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𝘚𝘵𝘢𝘤𝘬𝘪𝘦𝘙𝘰𝘣𝘪𝘯𝘴𝘰𝘯.𝘌𝘛𝘏 || 𝒟𝒪𝐿𝐿
(@BrownMoneyDoll1) reported
@timothysykes @etrade Yo wtf is that
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theboy
(@marvelfan1325) reported
If you have to wait three hours to reach customer support @etrade you are not doing your job and exploiting customers . Who is gonna wait for three hours, horrible
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Ben Leaf
(@BenLeaf) reported
@etrade Hey @etrade, your help line wait times say it is over 2 hours to talk to a person. But no one ever connects. This is BS!
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Mish
(@Misha_Dany) reported
@etrade Nope, if you read the message - you'll see that I do NOT want to CALL. I can email, message, chat. Where did those features go? DM me the support email address so I they can take care of my account.
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Racebrook Stables
(@racebrookstable) reported
@dballz19 @etrade You might try a different browser. When they went down it looks like they left jump scars open. If you need to trade, change devices. @etrade
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Green Sugar
(@greensugar07) reported
@etrade can I close my account if I can’t trade with it ? Spoke to an agent about a week ago and she claimed to give it two days for the “ issues” to be resolved I gave it a week +. And I promised if it’s not resolved my next call will be to close the account. Can Some1 answer?
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Eric aka Jack
(@hopfoto) reported
@etrade Gave up after over 2+ hours on hold. No option to be called back so I don't loose my place in the queue. Please make some changes for better service.
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Ben Leaf
(@BenLeaf) reported
@etrade Hey @etrade, some of my javascript buddies found the error and it's an easy fix. This issue is being widely discussed over on Reddit. It is happening to many of us. Come on!