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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (43%)
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Website (34%)
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Trading platform (22%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Elmont |
Login | |
 Wellsford |
Login | |
| San Francisco |
Website | |
 Idar-Oberstein |
Website | |
| Las Vegas |
Trading platform | |
| Peoria |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony
(@Anthony_IV) reported
Fix your damn app!!!! @etrade I literally reboot it 10x a day
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Jcharanis
(@jcharanis) reported
@etrade 30-60 minute hold wait time for customer service‽‽!! Got a new phone and 2-factor soft token stopped working. I need a person to do this and can’t get to my account- unbelievable
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James White
(@Accroya) reported
@etrade Is it possible to get help to stop all of the USPS mail I'm getting? It should be a lot easier to go paperless than this.
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TheGameGod
(@TheGameGod7) reported
@_CSchultz_ Stuck with gains from shorting. It’s insane the US exchanges past helped prop up the value of these companies.. would be sold down to nothing in the part month. Margin rates are 300% on ******* @etrade
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STanne
(@Santa_Ana_20) reported
@etrade been on hold for an hour. What are you doing for customer service???
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Alash
(@Yak_ZaddyAlash) reported
@etrade terrible
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den dog
(@dogbohn) reported
@etrade @etrade Web site has issues with transfers, circular refs when I try to delete a scheduled transfer. Garbage can icon, blank screen, wash rinse repeat. On hold for a loooooong time.
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Dave Zirkle
(@davezirk) reported
@etrade I got your DM, not helpful at all. As others have noted, call wait times are ridiculous. Etrade decided to make this unnecessarily difficult - could choose to do what many companies done - customer leaves a message, gets a call back instead of waiting on hold.
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Gail
(@GailHedglin) reported
@etrade I WISH THEY WOULD ANS PHONE DAMN
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Goldguy_79
(@goldguy_79) reported
@etrade #etrade People - ABSOLUTELY DO NOT USE @etrade Customer support DOES NOT EXIST. Worst service EVER!!!
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Gail
(@GailHedglin) reported
@etrade ETRADE HAVING ISSUES AGAIN. NEW POSITIONS NOT SHOWING ON PRO!!!
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picklenick🥒
(@picklnick) reported
@etrade has to be the worst brokerage in terms of customer service. Every time I try to call the wait time is longer than 90 minutes… ridiculous!
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Gail
(@GailHedglin) reported
@etrade HOLD TOME 30 MINS WHT CANT THEY HIRE HELP TO ANS PHONE
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Shiksha Patel
(@Shikshapatel2) reported
@etrade what a horrible service. Is there a way I can reach out to customer service regarding my E-Trade account concerns ?
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Jonathan Carr
(@CarrJonathan) reported
from
Auburn, Maine
@etrade is Symantec the only TOTP you support for 2FA? Why is there no option to generate a QR code?
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Shiksha Patel
(@Shikshapatel2) reported
@etrade what a horrible service. Is there any way I can reach out to customer care ?
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Tony Bolo
(@tonyboloj) reported
@etrade For 2 days ETPro will not stay connected. JMS server disconnects after about 20 min. Please fix asap.
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mmars
(@mmars123) reported
@OptionsMike @thinkorswim @etrade is very slow and glitchy as well. Not that it fixes your issue but just sayin
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Gail
(@GailHedglin) reported
@etrade pro has issues now i cant trade
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James Shea
(@sheafamily) reported
@morganstanley can you help me with a fraud issue. @Etrade doesn’t care to help a long time client. You own that mess now…. Right?
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James Shea
(@sheafamily) reported
@etrade anyway someone can help me. Fraud alert!
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Goldguy_79
(@goldguy_79) reported
@etrade DO NOT USE ETRADE SERVICE PEOPLE!! UNABLE TO GET THROUGH TO CUSTOMER SERVICE - ABSOLUTELY HORRIBLE!!!
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TheGameGod
(@TheGameGod7) reported
@_CSchultz_ Stuck with gains from shorting. It’s insane the US exchanges have helped prop up the value of these companies.. would be sold down to nothing in the part month. Margin rates are 300% on ******* @etrade
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Marco
(@MarcoAndreas8) reported
Hey @etrade been trying to fix an issue for last 2wks. Tried to fix online, couldn't, called support 3x, 4hrs later support made mistake, now worse, called 3x more, 2hrs more on phone, still not fixed, no ETA, no contact for me to call/email. Pls help! Need to do taxes ASAP!
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Michael Murphy
(@Michael85456978) reported
@etrade Customer service is horrible! Huge wait times on the phone???
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J. Knock
(@JKnock567) reported
As soon as someone like TD, @etrade, or someone other than webull and that other one... have the ability, you're entire customer base is gone.
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Biren Amin
(@bigbiren) reported
@OptionsMike @thinkorswim @etrade has issue that persist that are similar - brokers are woefully underinvesting in their tech and the mediocrity shows
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Tatchi
(@Tatchi76) reported
Can we talk about how much @etrade customer service sucks? I cannot stay in the phone for an hour just to get a human. Le sigh.
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Helin
(@SkinnyGolfGuy) reported
@etrade your mobile chat has been down for over 24 hours how else can I get in contact with customer service?
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Lance in Duitsland
(@Lance_in_DE) reported
@Etrade I have been trying to get support. Every time I call, I only get the voice mail bot and then the info the waiting time for a rep is 60+ min. That is completely unacceptable. No one wants to wait 60+min for something that should take no longer than a few minutes.