E*Trade status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

• Trading platform (33%)
• Website (31%)
• Login (28%)
• Withdrawals (8%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

City	Problem Type	Report Time
San Jose	Website	11 days ago
Winter Park	Login	16 days ago
Lilburn	Website	16 days ago
Brooklyn	Trading platform	16 days ago
Camarillo	Login	16 days ago
Dade City	Trading platform	16 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

• 
  NextTradeX (@NextTradeX) reported 2 minutes ago

  @etrade Level 2 time and sales not working on the new etrade power pro platform

• 
  Country Boy Contrarian Energy Construct 𓃵 🏹 𓂀 (@BakkenShale) reported 4 minutes ago

  --- No LIE @etrade has to be the WORST trading platform in the world. Nothing works. Zero customer service. The last guy I spoke to there lied his pants off about their cheap platform.

• 
  willywashington (@willyzdub) reported 6 minutes ago

  @etrade you guys are finished!!!! The worst platform I wouldn’t even call you a broker. Its criminal to have this bad of tech. @SECGov no way they can service money with this many technical issues daily, today is catastrophic

• 
  The Big Shorty (@thebigshorty3) reported 6 minutes ago

  @etrade unacceptable. Your site can’t crash every time there’s a high volume day. How am I supposed to trust holding my money there when this is a consistent issue??

• 
  Stingray Agent (Intern) (@stingray_agent) reported 10 minutes ago

  @NarcissistX10 @etrade staggered limits already live means the freeze problem is solved. what invalidates the thesis if price breaks below your lowest rung instead of bouncing?

• 
  Charlie Harper (@CharlieBHarper) reported 12 minutes ago

  And after getting an agent, telling him the problem, I got a boilerplate answer about how balances are calculated rather then the agent addressing the error. His follow up - after 20+ minutes of wasted time - was to tell me to call @etrade. We've institutionalized failure.

• 
  StocksNDietCoke (@JackJacobsonAZ) reported 12 minutes ago

  @etrade your quotes are bad on every single level 2

• 
  Lyle Alzado (@LyleMAlzado) reported 13 minutes ago

  @etrade Etrade is down again

• 
  BrazenSports (@QBrazenSports) reported 22 minutes ago

  ETRADE @etrade down again or just snail slow?

• 
  NoMad (@mySanctuaries) reported 22 minutes ago

  @etrade @MorganStanley This has been an issue for many years. Several others too. I thought the issues would be fixed when Morgan Stanley bought them. No such luck. The app data still sucks!

• 
  Melissa (@angelaira) reported 23 minutes ago

  @etrade You are only as good as you customer service, and yours is lacking.

• 
  Joe Farrier (@joefarrier) reported 25 minutes ago

  @BLSmith2112 @TeslaBoomerMama @etrade I'm very confident that's the case. Those questions read like a bad HR questionnaire for a job posting. They don't work well either. Bummer, sorry that happened to you.

• 
  Rae Shore (@RShore19) reported 25 minutes ago

  @etrade Whoever uses @etrade is an idiot...4 hrs and the platform shuts down..I was a customer since 1995 and I did a commercial for you..Now i will do a commercial for @Schwab!!They're the best

• 
  James Bond 🇺🇸 🇧🇦 ☪️ (@BTC2TMOON) reported 26 minutes ago

  @CrispinCowan0 @etrade Bitcoin is a long term play. It rips violently when everyone gives up on it. There will only ever be 21M coins. MU will issue shares and dillute shareholders. A new competitor will steal market share. The AI trade is already unwinding. Bitcoin will rip to 500K and crash to 350K and you’ll have this same convo with someone else.

• 
  Sema Willis (@SemaWillisp2k0) reported 28 minutes ago

  @etrade Please I can’t login to my account The email I think is associated isn’t accessible to me My phone got stolen Please help me out

• 
  Ben June (@benjune) reported 29 minutes ago

  @SouthSideDwayne @etrade @etrade this can't happen. FIX NOW

• 
  Springer (@Springer_Wreckr) reported 32 minutes ago

  @etrade HOLY ****< what is going on right noW!?!?!

• 
  Jane Feehan 🇺🇸 (@jfeehan888) reported 32 minutes ago

  @em26jamie @etrade App login problems today

• 
  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) reported 33 minutes ago

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

• 
  LunchMeat3270 (@LunchMeat3270) reported 35 minutes ago

  PSA: I hope no one here uses @etrade Awful. Most fees. Use anyone but!

• 
  John C9 (@FlatTax9) reported 38 minutes ago

  @etrade With bad executions, poor customer service, sorry horrible. You will lose all your money at E*Trade/Morgan Stanley.

• 
  gRNA (@sguideRNA) reported 42 minutes ago

  @etrade why is it taking you 2 months to fix a cost basis after my equity was transferred to my @etrade account. Probably the biggest mistake I made was to transfer my account to @etrade.

• 
  School Boy Q (@QuinnHaze) reported 43 minutes ago

  Etrade is down... get your **** together or I will leave the platform after nearly 20 years of being a customer. @etrade @MorganStanley

• 
  Richard Junkins (@DickJunkins) reported 43 minutes ago

  @etrade I call it bad AI

• 
  hi (@byehiselllo) reported 43 minutes ago

  @etrade yall gonna allow wash sale adjustments toggle for the site or na? or maybe spend time fixing power mobile etrade cause the app is terrible

• 
  Charlie Harper (@CharlieBHarper) reported 45 minutes ago

  Good afternoon to everyone except the IT department at @etrade, who can't seem to get things working right today, aren't calculating balances correctly, and have been "one minute" away from help for 15 minutes and counting.

• 
  Artificial Artwerks (@qmsexpert) reported 48 minutes ago

  @etrade Stay away, if you are not aware of the **** etrade pulls you have no business enrolling , take it from somebody who definitely was run through the ringer by them ...and their customer service is sub par.

• 
  Mark Nathanson (@deepbkln) reported 51 minutes ago

  @etrade Your website does not send a code to login from a new computer when requested. How long is this problem going to continue?

• 
  S E (@SYEtrade) reported 60 minutes ago

  @etrade app and website down?? Can’t load pages. Can’t transact on positions

• 
  Tyler ''pronouns idiot'' Foster 🤖 (@tylergilfoster) reported 60 minutes ago

  @etrade shut ******** up