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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (52%)
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Website (32%)
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Trading platform (16%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Dublin |
Login | |
 Alden |
Login | |
| Farm Hill |
Login | |
| Duluth |
Login | |
| Thousand Oaks |
Website | |
| Orlando |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Apurv
(@apurv888) reported
@etrade So many hidden fees n charges!!I ws charged total $75 insufficient funds fee for a few transfers which failed due to issues in ur system as I had funds avlbl in my accnt.Hrs f hold tym to reach an agent only to b told dat nothin cn b dn to revert the fee!! @bbb_us @SECGov
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Bijo61
(@Bijo611) reported
@etrade Same here - Estimated waiting time is greater than two hours ???? And no call back option . Used to was one of the best support . Time to move money to someplace else
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Sama
(@discount_eddy) reported
@IPODave @etrade I faced the same issue. I was also not able to reach out to online chat help.
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Valerie Stern
(@VHS216) reported
@etrade I've been trying to get in touch with a customer service rep about an issue with my account for 3 days and every time I call it says there is 90+ minute wait (!!!!). Is there another number besides 1800etrade1 or place I can leave a message?
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the ceo of idc
(@ideaddontcare) reported
@etrade the app update on iOS is laggy. You guys working on a fix?
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stonkie ridah
(@stonkyridah) reported
@s7bake @etrade They ever **** up your orders on mobile? I order a 10 lot and then change it to a 5 before I order an it orders me a 10
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Saif Syed
(@saifno1) reported
@etrade @khaleessiiiiii E*trade is very poor and it closed my account when I had no open position and above the requirements…customer service responded after 90 mins…ridiculous
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John Rosa
(@JohnFRos) reported
@etrade, totally unacceptable service via your customer service service platforms. Waiting on the phone for over a hour to verify a wire transfer is ridiculous. Chat is worthless too.
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tonia 💞 ✨🦄 warrior unicorn
(@tonia) reported
I swear the only issue I have with taxes every year is figuring out the stock sale summary statement. Now I am forced to chat with @etrade.
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Jenni Vahter
(@jenni_vahter) reported
@etrade I have tried to change my settings for paperless communication but you keep sending me letters almost on a weekly basis. Your chat function gets me nowhere. HELP!
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Mick Bryan
(@mic_bryanD) reported
@etrade Dm now if you need help on bills 💵 💯 legit #etrade
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akmk
(@akmk) reported
@ReganHentz @etrade @atomly Congress should pass a law requiring minimum ten minute wait for customer service representative on major financial institutions like etrade..
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Shaun
(@s7bake) reported
WTF is wrong with @etrade this morning ?
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Paul Tucci
(@ptucci) reported
@etrade worlds worst customer service. They hide behind ‘self service’ but it’s always 90 minutes to get them on the phone e. A big corporate f—k you to E*Trade
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Matt Zillhardt 🦾
(@mattzdesign) reported
@etrade 90 minute hold. What a terrible customer experience.
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Rob Gil
(@beardbrewery) reported
@etrade seeing errors while trying to order a hardware token for MFA.
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Ali Hakim
(@ahakim) reported
@tonia @etrade I solve this problem by not owning any stock. :)
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Matt Zillhardt 🦾
(@mattzdesign) reported
@etrade Why can't I buy a stock? Your app keeps giving me the error that limit trades are only accepted for stocks trading below $1, but I'm doing a market buy
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Brian Wacha
(@brianwacha) reported
@StarstreamEnt @etrade @etrade There is an urgent problem here that needs addressing. Please take a look ETrade $SSET
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srin.nj
(@srinnj80) reported
@etrade waiting on the phone for 150 minutes now. this is the worst customer service.
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Joe Mohmah
(@JMohmah94) reported
@etrade OMG - 90 min wait! Kinda long time when you cannot login - cannot reset password …. If I had 90 min I would drive the 60 min to an office!
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KH
(@khaleessiiiiii) reported
@etrade hi! I have been trying to contact your customer support team for the past 3 months, each time I called, there is a 90mins+ wait time. There is no online chat option. You also do not operate during the weekend. Please tell me what is the best way to speak to someone??
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Brandon Beall
(@GingerBrandon) reported
@etrade Looking forward to you working with other authenticators besides Symantec for 2FA. Downloading yet another app just to use eTrade is not a great solution.
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SantiagoFuentes
(@santiagouentes) reported
they got me good **** @Fidelity @etrade and whoever supports them
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㊗ Masked Ninja ㊙
(@MaskedNinja76) reported
@s7bake @stonkyridah @etrade The f word came out. You know **** is serious now. lol I don’t have E*Trade. Can’t really help you.
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Derek Noakes
(@dereknoakes24) reported
@etrade E*TRADE has to be the worst platform. On hold for a combined 8 hours and still no one can help get my 1099.
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Liam Dennehy
(@liamdennehy) reported
How is it possible that any banking service presents customer resources without TLS? Huh, @MorganStanley, How the hell do you present @etrade resources to your customers without encryption? You are a bank, right? Inexcusable!
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SantiagoFuentes
(@santiagouentes) reported
Link from yesterday about transactions :BAD SERVER @etrade ?!?!!?
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Melissa Raulston
(@mraulston) reported
What is the poin of this stupid @etrade commercial. - that infants run their trading floor??? Petty rant, I know, but I HATE that commercial and do not understand the messaging...at ALL.
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TraderRich
(@TraderPrick) reported
@etrade futures completely broken. Thinks market is closed. @MorganStanley fix this POS platform or 👋