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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (42%)
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Website (36%)
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Trading platform (21%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Loganton |
Trading platform | |
| North Port |
Login | |
| Maricopa |
Website | |
| Plano |
Website | |
| Ruskin |
Trading platform | |
| Dublin |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Brian Ayers
(@BrianAyers) reported
@etrade I've spent over 2 hours waiting on hold this week trying to get customer service. The problem is still not resolved & I am now waiting on hold again.... It's beyond frustrating.
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wlgriffiths
(@wlgriffiths) reported
Yo @etrade where ******** is my money? When a financial institution screws up, it's the little guy that pays. I made a transfer well over three business days ago and it has simply DISAPPEARED, resulting in overdraft and late fees. WHERE ******** IS MY MONEY.
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Penny Avcisi
(@hsntsdln1) reported
@etrade is down??? Wtf!!
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All Rights Militia
(@AlWrigh99450608) reported
@etrade Just stay away from @TIAA , no service, like keeping your money at the DMV. #TIAA #TwoHoursOnHold
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Jake Stocks
(@JakeStocks6) reported
Why is it you can't get anyone to help you in @etrade ?? Oh yeah, they don't want you to know about the glitch in their system because it will cause more customer care issues then they already have
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Edward Michael
(@Truthwillwin007) reported
@etrade Been on hold for over 1 1/2 hours! I am losing $$ waiting for you people to pick up the phone SMDH! My Matket data is not running Fix it please!! Send me a DM IF ANYONE IS THERE!
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N. Eberly
(@nealiospace) reported
@etrade Your management of your system has lagged; your customer support can't even answer simple inquiries; have they even been trained? Substandard company. Going straight to the bottom soon it looks like.o
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CRM
(@cadyrm) reported
Setup new account @etrade today, can’t log in and have been on hold for an hour so far (90 min wait time) for help. I’d say this is not a strong start to this partnership. How do I get my $ back.
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Larry Salazar
(@LarrySalazar1) reported
@etrade Why do you randomly and repeatedly allow buys online then require a phone call to sell. WTF etrade???
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Jake Stocks
(@JakeStocks6) reported
@etrade @etrade How can I escalate my issue to a manager....customer care is not able to help me. this is going on 2.5 weeks. I will start to take my money out of ETrade if I can't get this escalated.
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wlgriffiths
(@wlgriffiths) reported
@etrade I'm just gonna spend all the time that I'm being tortured by your GOD-AWFUL HOLD MUSIC gathering evidence for the class action suit you so obviously need. This isn't a joke. This is our lives you're ******* with here.
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The Amish Trader
(@TheAmishTrader) reported
@etrade customer service is awful. Plain and simple.
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Jimmie
(@JimmieLSK) reported
@OCMillionaire @etrade That’s cause you’re going down bubbas, assets and accounts froze boy!
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CantonSoul
(@CantonSoul) reported
@SippIndustries @etrade @TDAmeritrade I have TD and have never had an issue.
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Christine Walker
(@ccwalkerhomes) reported
@etrade never in my life have I had such poor service , on hold on average 43-74 mins b4 I have to hang up. regards to my account that’s frozen then I called the Charlotte office and “Robert” tried to help! Gave me 1-800-293-1621 again more wasted time I want my $ out
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KristenBach23
(@Bach23Kristen) reported
@F3LON_MUSK @OCMillionaire @etrade What he did was ******. He caused others to lose money by spreading lies so he could make money. He’s rightfully in trouble now.
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N. Eberly
(@nealiospace) reported
@etrade Actually just trying to get some Customer Support...your system is broken, and COVID is no longer an excuse. FIX IT!
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Christine Walker
(@ccwalkerhomes) reported
@etrade @mona_mendoza They never answer this phone number I have never in my life had such terrible terrible service from E*TRADE I’ve been a customer for probably 15 years! I’ve been on hold today for 62 minutes I had to hang up because I had to go pick my son up and now I’ve been on the hold again
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Wanderport
(@wanderportcorp) reported
@LSustiel @etrade @TDAmeritrade We did not receive any reason or useful guidance to revolve the issue. We are filing a complaint.
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TradeLikeAPro
(@VcccCheng612) reported
Is it just me or @etrade Power E-Trade is down?!?!?!?! Cmon!!!
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Matthew Monaco 🚀
(@mono_trader) reported
@josh_wb82 @etrade @timothysykes E*TRADE is fine, every broker has their issues
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True Arizona Patriot 🇺🇸 🌵
(@GhostsAndGold) reported
hey @etrade wtf is wrong with your website, middle of the day and it's not working at all!! About to take my money elsewhere
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Gambler_6
(@MKellyTyler1) reported
@etrade WARNING to customers. Let me buy $ANCN as it was squeezing, then 2 minutes later when it peaked forced me to call in to sell. No WARNING when buying the stock. HORRIBLE customer service, not swift and RUDE. They "reserve the right" not to let you trade out - merger.
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Matthew Monaco 🚀
(@mono_trader) reported
@thejoestore @etrade @timothysykes You didn’t read that book well sir, the point was the turtle trader program closed down in the 1980s. And if I keep the returns up yes, that’s a big assumption given my account size now
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Sipp Industries
(@SippIndustries) reported
Shareholders with @ETrade and @TDAmeritrade, we need your help. Please call your broker and ask them to lift the online trade restriction. It has been there long enough. We've sent a request and have yet to receive their response.
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Bulllogic
(@BullLogic) reported
@etrade I had to cancel every gtc order on the app to resubmit them so they would show up in my order status on pro! FIX YOUR PLATFORM! LAST CHANCE OR I'M GONE! YES I DID CLEAR THE CACHE AND ANY OTHER STUPID **** YOU TELL ME TO DO. #garbage #avoid
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Shane Farthing
(@ShaneFarthing) reported
@etrade There is a error in my account, your live chat doesn’t work, and I was cut off after waiting 22 minutes on hold. Tried for 30 minutes yesterday already. Please advise. This is awful service. I’m hopeful you can suggest a better option.
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Jake Stocks
(@JakeStocks6) reported
@ETrade Every day I have to call in to Ecrap and wait on hold for ever. Starting Friday I will be taking my money out as I sell my trades. They are stealing my money by flipping the lot's I have chosen to sell...it's a glitch in their system they don't want you to know about
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PotVestor
(@PotVestor) reported
@etrade **** yall. Scalpers and scabs, fee ppl to death on a ****** platform, laggy glitchy trash broker. Then you have the ***** to say how good the market is? Yall dont know **** except how to rob ppl of hard EARNED money. Fuckn scabs
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Trader Ben
(@Gringotuanis) reported
@mono_trader @etrade @timothysykes I really am looking for education more than alerts. It seemed like an alert only service when I was looking into it