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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Website (41%)
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Login (41%)
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Trading platform (17%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 New York City |
Website | |
| Atlanta |
Login | |
| Concord |
Website | |
| Fremont |
Website | |
| Oklahoma City |
Trading platform | |
| Oklahoma City |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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bret johnson
(@bretjohnson11) reported
@etrade pay your bills!! Your site is as slow as the old dial up Internet!!! #DoBetter
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Krayon
(@krayonc) reported
@atrupar @etrade My account got locked down. Couldn't get a call through at all. Not even to sit on hold. I waited in a chat screen from 11:18 a.m. to 4:26 p.m. before they finally chatted with me. They told me to call back on Monday during reg business hours.
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Prodigy Bets
(@Prodigy_Bets) reported
@MrBSwartz @RobinhoodApp I use @etrade and have minimal, if any, issues.
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JimsyFlimsy
(@JimsyFlimsy) reported
@etrade @pennystawkcawk “Your call could not be completed due to technical difficulties. Please try calling again later. Goodbye.” Now $20 is stuck in my account without me being able to withdraw it because “new accounts within 60 days are not allowed to withdraw”. Non-existent customer service.
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My son calls me Captain Bartlett
(@jlong78la) reported
@etrade can you tell me of how i can get in touch with someone there? Calling during my lunch break for the past 4 days is not working due to i only have 45 mins that i can stay on hold waiting.
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フッモッフ
(@fumoffu_fmp) reported
@etrade I can't do anything on the site nor contact support because the contact page is broken who can we email for support? I can login but then it keeps saying I don't have an account...How did I login then!?
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VEGASCHARK
(@CHUCKG73) reported
Is @etrade platform super slow and lagging or is it just my computer or internet? Asking for a friend. #Etrade
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Chico
(@phatdogs2) reported
@etrade submit a complaint to SEC if you had issues with E*TRADE on 1/21 and you can’t get through to them.
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sikea
(@itsfuckingmicah) reported
been waiting on the phone for a full hour with @etrade #StockMarket #stonks #StonkGate I get the recent uptick in users but damn an HOUR
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DCHomerSports
(@dc_homer) reported
@ThaiCaliber @etrade Do they have a customer service number?
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ebrotrades
(@ebrotrades) reported
@Benzinga @etrade never stopped trades, just asked you to call customer service, probably because their online platform is overwhelmed. Sticking with 'em!
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Jon Fournier
(@dontfeedthetree) reported
@etrade My wait time is now 242 minutes! @etrade WTF
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Amanda Lepre
(@amandalepre) reported
@etrade I've had an E*TRADE account for 5 years, yet a mysterious "error" occurs when I try to add an external bank account. I think I know what's happening here.
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John
(@ruprechtsfork) reported
@25woodstock @etrade I’ve had no problems on Fidelity.
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GMay
(@GMayTweets) reported
@etrade Hey im trying to add my bank using instant verifications, but all it does is load and load then it quits. any help?
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Nick
(@Nick_Geomel) reported
@etrade your customer service is horrendous, time to move back to Td ameritrade
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Matt Hacker
(@matthacker) reported
@etrade I have been on hold for 45 minutes. All I need help with is changing my password. The Symantec VIP code isn't working for me and I need to talk to someone about getting logged into my account. 45 minutes!! Online chat wait is 2+ hours! Help!
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jeff ricker
(@jeffricker) reported
@etrade You close my puts with 50 minutes left in the trading day?!!!!! WTF?!!!!! You
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webberman
(@jwebbs33) reported
@etrade I’ve been trying for 3 days to get through on the phone. Also the chat service is down. Not good service
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Manish Naik
(@mysticmanish) reported
@etrade refer a friend link is broken. Please fix asap. folks looking to join.
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Christopher Le
(@ChristopherLe99) reported
@etrade fix your ****, 2 months power E*TRADE been ******* up...
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Trading With Aloha
(@TradingAloha) reported
I trashed @etrade a lot this week for issues on Monday and Tuesday but they are far superior to @RobinhoodApp and their band of thieves. #DeleteRobinhood
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Matt Saint
(@MattySaint) reported
@DrewAustin @etrade Never had 1 issue with E*TRADE
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Jay Cee Cruz
(@JayCee1990) reported
In 2018 I opened a @RobinhoodApp due to its user friendly platform. However, due to their lack of transparency and constant issues, especially after the whole #GME debacle, I decided to shift my entire stock portfolio to @etrade. Everyone deserves a chance to #invest.
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Lucid_US
(@CodLucid) reported
@FreightTrainUSA @etrade I can’t use any of mine from 3 days ago what ******** dude
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Tessa “Burn it all down” Rouillard
(@WhiskyEyeBrews) reported
@etrade My login says I need to call you due to unusual activity, yet I'm on hold for HOURS then get disconnected. I try chat, and get a red error saying "something went wrong" when I try to connect. This is AWFUL customer service. Maybe @Fidelity will be a better option now.
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Schneider
(@25woodstock) reported
@PGARicky @etrade Except that the Robinhood CEO admitted there wasn't a liquidity issue; and instead had "requirements to it's clearinghouses and net capital requirements with the SEC". I can see them restricting margin trading, but retail share purchases? And allowing "selling only"?
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CS
(@CS786110) reported
@etrade @pennystawkcawk Sad to see that Etrade hasn't replied to one complaint on here or even acknowledged there was a problem. We can't get through on the phone or on the live chat as that is broken. Time to switch brokerage as they don't seem to care.
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ViceVersa 💭
(@ViceVersaYT) reported
I have a 145 minutes hold time with @etrade 😳clearly this wont be the platform ill be xfering too.... in addition to @binance -experience yesterday to sign up was awful, claimed my DL was from VA when in bold letters it reads NEW YORK- difficult to do biz i EXIT - @sofi nice job
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Jon Fournier
(@dontfeedthetree) reported
@etrade I’d love to use this advice but your website is broken and 260+ minute wait for support. I need my seat to board the 🌕🚀