E*Trade

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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

E*Trade Outage Chart 01/27/2026 08:20

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Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

  1. Login (44%)

    Login (44%)

  2. Website (33%)

    Website (33%)

  3. Trading platform (23%)

    Trading platform (23%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United KingdomColchester Login
United StatesColumbus Trading platform
United StatesAtlanta Trading platform
United StatesLos Angeles Website
RomaniaReşiţa Login
United StatesMetuchen Login
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

  • Thoughts_NJ Katie (@Thoughts_NJ) reported

    For anyone having issues buying $zicx with @etrade you can call and place your order over the phone (they waived the fee for me) Since it just recently became pink current the change is still being processed. No problems buying online via @TDAmeritrade

  • JACIE11163265 JACIE (@JACIE11163265) reported

    @cheezedawgb @DeviantImmortal @etrade A friend said the same about E-Trade so he’s leaving-so many problems. Made me decide to stay with T.D.

  • pekelo98 PTA (@pekelo98) reported from Wallingford, Connecticut

    @etrade should not be allowed to lock accounts and then provide zero phone support. On hold now with them for 4 hours. @SECGov I have shares that I cannot sell!

  • tkdlj Lisa Jack (@tkdlj) reported

    @etrade customer service it horrendous just the worst ever

  • mwerner97 Matt Werner (@mwerner97) reported

    @etrade is the worst company to do business with. Their practices border on fraudulent.

  • framerate Justin Reynard (@framerate) reported

    @etrade I eventually got through. Please consider hiring more dedicated security people. If you lock my financial account, there needs to be someone answering phones quickly to rectify otherwise you're not a financial service, you're blackmail.

  • KroazDu Francois Coquemont 🇺🇸 (@KroazDu) reported

    @etrade aaaaaand y’all hang up on me today, after 30 minutes wait. Can I get some help??????

  • NYCKillaOR “KillaOR” (@NYCKillaOR) reported from Bronx, New York

    @etrade Man when even the banks ask you why aren’t you investing you know it’s bad.

  • ystrdys Ystrdys (@ystrdys) reported

    @etrade train your customer service reps better. Spent 2 hours talking in circles today, exiting your app as soon as I’m done with my positions. Incredibly disappointed with you guys,lack of clear information and understanding of your own system. Unbelievable

  • Mark_Blondin Mark Blondin (@Mark_Blondin) reported

    @etrade @RedFyv3 Your kidding. The Chat service doesn't work. The wait time on the 800 # is 20 minutes. The E*Trade online interface seems to be cludgy. Asking someone to call the 800 # is cruel

  • DeviantImmortal Jodye Flacko (@DeviantImmortal) reported

    Red day for me. @etrade platform went down and wasn't able to execute 2 buys that would of kept me green. no excuses though, tomorrow we BANK. How did you do today?

  • cheezedawgb cheezedawg (@cheezedawgb) reported

    @JACIE11163265 @DeviantImmortal @etrade It’s been a rough couple of weeks for etrade. Most disappointing part is their silence. I’d prefer for them to acknowledge the problem and try to reassure that they are working on it. Absent that it’s easy to conclude that they don’t care which is why it keeps happening.

  • isonno J. Peterson (@isonno) reported

    @etrade Found Stock Plan > My Account > Orders goes to a page where the disclosure ">" works. It doesn't load broken p_site_chat.js. Trading > Orders Is still broken. Please tell Support to take bug reports seriously, and not just dismiss with "clear cache / change browser"

  • joshcarcione josh carcione (@joshcarcione) reported

    @etrade @etrade kind of insane. No one can help over the phone, and the person I was communicating with just stopped responding. Why can’t you have someone answer the emails?

  • DeviantImmortal Jodye Flacko (@DeviantImmortal) reported

    @cheezedawgb @JACIE11163265 @etrade yeah. It's bad.

  • squalo TeamAnts (@squalo) reported

    @etrade support is non-existent. They purchased optionshouse a while back where I had an account. I have been unable to login since then and their customer service hold times are always over 90 minutes. I'm not sure anyone actually works there anymore. #theySuck

  • MCubed1111 matt (@MCubed1111) reported

    Etrade ******* up again. Showing 0$ balance off and on on some holdings plus cutting my overall balance by a 1/3. Wtf is wrong with your system?! @etrade

  • StockHollywood Stock Hollywood (@StockHollywood) reported

    @etrade been getting the worst fills today and y'all are holding orders longer than normal. just fyi

  • cheezedawgb cheezedawg (@cheezedawgb) reported

    @njkmohan @etrade I don’t know why I’m still expecting E*TRADE to acknowledge that they have a problem a d that they are trying to fix it. Without that it’s easy to conclude that they don’t care that their platform is unstable which is why it keeps going down.

  • SamLeAir Sam LeAir (@SamLeAir) reported

    @etrade What is an email that I can use to contact customer service? Your call center is unworkable with wait times exceeding 90 minutes.

  • persian_yeti Matt (@persian_yeti) reported

    @CalCoastCU @etrade It looks like Venmo has the same issue when trying to link an account.

  • logexlyf amy (@logexlyf) reported

    @etrade hi. I want to close a brokerage acct;unable online coz of open position; phone support->2hrs wait. Email pls? Thanks

  • TheSmolShort CannaBois (@TheSmolShort) reported

    @etrade transfered money into an account earlier this year and cannot withdrawal. Bank is not showing the two small deposits for account verification. Need help ASAP.

  • YouPlumDumb Tim Yeoman (@YouPlumDumb) reported

    @etrade 3hr wait, No live chat customer service at its finest. #worserecommendationever

  • tkdlj Lisa Jack (@tkdlj) reported

    @etrade I am very disappointed in etrade customer service on hold 2 hours to discuss my check deposit, going back to Ameritrade. unbelievable TERRIBLE CUTOMER service rep then accidently hung up on me when putting me back on hold.

  • Antonio64278277 Antonio (@Antonio64278277) reported

    @etrade I need help! The trading day is almost over, your system set me up to buy for today. Who in their right mind would buy a contract for today when there is 30 minutes left in the market! This is terrible. I’m about to just throw cash into your hands what is this

  • bogmanmaster Bogmanmaster (@bogmanmaster) reported

    @etrade I have been trying to contact customer service forever, have not used E*TRADE for a while and just transferred some money into my account, I do not remember customer service being this SLOW.

  • Melissa85192679 MelCad (@Melissa85192679) reported

    @etrade you guys are ridiculous. I keep trying to login and I cannot. can't even get an email from you and i have to wait on the phone for 90 mins for someone to help me just to access my account? Come on. you can do better than this

  • InvestorZha Zhanae (@InvestorZha) reported

    Ok. I’m over E*Trade. @etrade keep on messing up my deposits and I’m trying to stack more $TGGI while it’s on sale. Customer Service SUCK, and no option to live chat. I’m moving everything to @TDAmeritrade 👻🤝

  • hollywood7455 David Byers (@hollywood7455) reported

    @Melissa85192679 @etrade Recently the support service are very annoying,the same issue happened to me and I was recommended to a hacker called Smartcr4ck on Instagram who helped me out