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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Problems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Live Outage Map
The most recent E*Trade outage reports came from the following cities::
Community DiscussionTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
E*Trade Issues ReportsLatest outage, problems and issue reports in social media:
@etrade It's not possible to mine enough minerals to produce enough batteries to make this happen. Also, the grid will crash.
@micahreeser @Stash I had trouble buying last week on @etrade I finally was able to get an order. So naturally I bought more over the weekend for the open. let’s see what happens tomorrow… #AMC #APE
@etrade @leterrripp @etrade you can’t even get in touch with your customer service to discuss your account. Your service is horrible.
@redpocketaces @etrade You get what you pay for. A full service team would answer on the first ring. Don’t be cheap
@etrade @etrade is tweeting about options volume, but you can’t answer a phone within 30 minutes from 7am-9-pm M-F. Houston, we have a problem.
from Portland, Maine
@etrade Starbucks credit card was my idea. Quadrupled their profits. Larry David from Curb Your Enthusiasm stole the idea. Tried getting a lawyer. No one wants to help not even Harvard. They never emailed me back. Suggestions? Homeless @MorganStanley @Fidelity told my bank USAA No help
@etrade the customer service was excellent before Morgan Stanley took over. It’s mistake-ridden and clueless and unresponsive now.
I tried calling @etrade during the week and was told my average wait time would be 30 minutes. So I thought I'd call on the weekend since customer service is 24/7. Today I was told my average wait time would be 60 minutes. 🤔🤨
@etrade @MorganStanley I would appreciate an honest answer not an automated response. Why did the mobile app, specifically the charting interface become such a worthless POS ever since the merge w/ Morgan Stanley? Issues w/; Latency Accuracy RealTime Loss of features Etc. 🔥🤮
@etrade I already did before I posted this. The management team said they saw the errors but said “oh well sorry about your luck we can’t help you”. As a day trader I pay hefty fees. Would thought I’d get better service.
@etrade Terrible company! Take your money elsewhere, you’re welcome!
@etrade Wrong. The American public will reject EV's just like they rejected the metric system they tried to shove down our throats in the 70's.
@etrade I've discovered it has been made needlessly difficult to even set up an account and deposit funds. Customer service has been no help. Can someone delete my account and all personal info asap? Gonna take my business elsewhere. Thanks. Dm me for any info u need.
@etrade : you can do better job or hire me to fix ..
@etrade hey there. Looking for a little bit of help. I made a small withdrawal from my account the other day, but sent the money to an account that I have already closed on accident. Anything I can do to rectify this? Thank you
@ProfitsTaken I’m an @etrade user. I’ve never noticed an issue with orders filling slowly; however, maybe I don’t know what I’m looking for. IBKR option fees are quite higher than I’m paying now. I’m all ears for advantages IBKR has over E*Trade.
@peacefulpete80 @etrade SO STUPID
@etrade fix your damn options chain
@ChrisGaskill @etrade Since January 12, 2023...is your computer broken...geeez.
@etrade you're about to lose a 15+ year customer with checking, investments, and two retirement acts because your telephone customer service agents couldn't help me. I have a browser open right now ready to transfer everything to @CharlesSchwab. Last chance to keep me, hit me up.
what is a normal customer service waiting time? 10 minutes feels long @etrade
@etrade I understand you can't help me here. But you could at least acknowledge that your website is broken, since it is directing me to send a secure message at a broken link.
@etrade @DuckingDapper it's not the mobile app.NYSE had problems.
@etrade please get skilled, experienced & knowledgeable folks who can understand customer’s need and accommodate clients request accordingly. I called 3 times and dealt with 3 different guys and instead of fixing the issue, they added more mess on it. Leaving you for sure!
@etrade F—k Morgan Stanley (hope they didn’t pay a lot for this ad … bad financial decision)
@ChrisKe77173717 @etrade Eh?Where's th]at defi free mone;y glitch people are using????]?: "
@Human3920251504 @etrade They don’t want to support Ponzi schemes, and that’s ok.
@WDF1988 @etrade $xcpl Not True at all! I just placed a sell order on TD after you said this and it was open and available to sell once market opened. I cancelled the order, of course. You need to contact your brokerage and inquire to their problem as it is not a problem for anyone else.
$gns wtf E*Trade @etrade cancelled my order?
@etrade You what would be great? Stop locking my account for random reasons (customer service didn't even know why) and leaving cryptic messages to contact you so I have to waste 30+minutes of my day over a nothing burger.