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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (42%)
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Website (34%)
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Trading platform (24%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Columbus |
Trading platform | |
| Atlanta |
Trading platform | |
| Los Angeles |
Website | |
 Reşiţa |
Login | |
| Metuchen |
Login | |
| Rochester |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Sean Connolly
(@seanbonnolly) reported
@etrade stop changing your damn margin requirement against $OPEN
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StockRanger
(@StockRanger_) reported
@etrade get your act together!!! Platform not working. You are playing with people's money here. Not fair!
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Rookie Investments
(@PortfolioNW) reported
@etrade I just sat on hold for 90 minutes to resolve an issue. Not even upset, I appreciate the security, but how about integrating a call-back feature? That would be HIGHLY beneficial for improved customer service!
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Rookie Investments
(@PortfolioNW) reported
@etrade are you having server issues? I can’t login and don’t want to spend an hour on the phone if it’s not my own account issue. #help #investing #etrade
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Howard Seeman
(@HSeemanNC) reported
@SandraLovee8 @etrade Thank-you for responding. It seems to be working now as well as relatively soon after I tweeted my original tweet. If I was still having problems, I assure you I would of reached out to you earlier.
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Osma Ahvenlampi
(@osma) reported
Of course on the week that markets crash, @MorganStanley @etrade decide to inform me by (much delayed) paper mail that they want to close my account due to my foreign status, but won't allow me to execute a funds transfer out. Thanks. Not.
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anikesh prasad
(@anikeshPrasad) reported
@etrade ever since you merged with Morgan Stanley the customer service has degraded. Non of the contacts numbers are reachable and you chat service executives are unable to answer simple questions and keep us in loop with copy pasting same statements again & again.
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Josh Darnit
(@JoshDarnit) reported
from
Oceanside, California
@etrade Hey, my account says I have cash funds available for withdrawal, but there’s no way to select the account in transfer. Do I really need to sit on hold for 2hrs to get help on this?
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Larry Cadieux
(@NewfieDogDad) reported
@etrade Your customer service response time is ridiculous. Spent over 2.5 hours trying to get through to reactivate my account. Two nights same deadlock. No avail. I believe now this is by design.
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Brian Keith Dorf
(@BrianKDorf) reported
@BritTexan @etrade Stay AWAY from ETrade. When they screw up they go silent, stop answering calls and freeze your accounts. WORST online broker to deal with.
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Eve Robertson
(@eve_robertson) reported
@etrade How do you speak with customer service?? I have been trying to speak to someone for weeks. When I call I’m on hold for hours and never get to speak to anyone. I used the chat app and they scheduled a call for me to speak to someone. No one ever called.
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ℂ🅰️Ⓜ️Є🅁⭕🅝
(@BlueFielder) reported
My $MOS chart on eTrade is broken. @etrade
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Allen Rasoul
(@allen_rasoul) reported
@etrade moon commercial makes no sense. No to low gravity, golf ball would not fall back down to surface. Details…..
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du0t0ne.eth
(@du0t0ne) reported
@etrade are you hiring for phone support? Literally been on hold for more than an hour to just get a new debit card.
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StockRanger
(@StockRanger_) reported
@etrade once again not working. When will will the lawsuits start again for this company?
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4Winners
(@4WinnersUSA) reported
@etrade is locking accounts, restricting the ability for me to withdraw funds and after 100 min on hold no one answers. The chat is useless… their only answer is wait on hold. 15 years customer..you suck!
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24AheadDotCom Backup
(@24AheadDotCom) reported
@etrade See the Prop 16 vote. Even in California, most people hate SJWs. Instead of endangering your brand, fix Power to make things easier for those who day trade shares & options: everything (current positions/orders), stops, etc all right next to the chart.
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JackSlater
(@JakSlayter) reported
@etrade called you this morning to hopefully resolve an issue, but after I was told I would have to wait “greater than 90 minutes” to speak to representative I just gave up. I wonder how fast the other brokerages would be 🤔
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Andrew buckley
(@AndrewBuckley87) reported
@etrade @MorganStanley Can we PLEASE get some help on the E*Trade phones!? Who has two hours to wait during the business day! This is just ridiculous at this point and I see countless people everyday asking the same thing. I think I’m switching to @Fidelity.
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i $spy
(@SFWTrades) reported
How ******** did @etrade manage 20 points slippage on my $SPY call? It had a maximum $0.03 spread at any moment. Pulling funds at market close
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Wake & Take
(@tdutch09) reported
nothing more annoying than broken charts, then there's also @etrade pro not working today
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Al Shams
(@alshamsapparel) reported
@etrade on hold with customer support and am told the wait time is in excess of 2 hours. How is this possible in 2022?
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Brandi Glanville
(@BrandiGlanville) reported
I am so annoyed @etrade you have had a flag on my account for 3 weeks!! I have called twice and they said they would remove it. This is nuts! Please fix it
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StockRanger
(@StockRanger_) reported
@etrade once again not working. When will will the lawsuits start for this company?
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Anthony
(@user484843) reported
@etrade E*Trade sucks, 4 hour customer service response time. Switched my account to interactive brokers and never looked back.
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Brian Garr
(@GarrBrian) reported
@etrade One of my stocks changed its name and symbol but the old symbol is still showing on my account. How do I fix?
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thomas lawrence
(@sturm60514) reported
@etrade Boardroom diversity is neither a good or bad thing. The important thing is if the company is being run well.
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Toby Batchelder
(@tobybatch77) reported
If anyone is thinking of using @etrade don’t. Absolutely the worst brokerage company in the business. They have my money and I can’t get it out. Hold times are hours long. Website is set up to make it almost impossible to close account or send me my check. No email option.
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EverythingAnnoysMe
(@1getannoyed) reported
@etrade I have been trying to contact your company by costumer service for TWO MONTHS. At this point I don't want to give you my business.
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ℂ🅰️Ⓜ️Є🅁⭕🅝
(@BlueFielder) reported
@etrade Looks like eTrade fixed the $MOS chart issue. Thanks @etrade