E*Trade status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

• Login (61%)
• Website (29%)
• Trading platform (8%)
• Withdrawals (2%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

City	Problem Type	Report Time
Lillington	Login	7 days ago
Roanoke	Trading platform	7 days ago
Hawthorne	Trading platform	12 days ago
Brasília	Website	17 days ago
Brookhaven	Trading platform	17 days ago
Atlanta	Website	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Country Boy Contrarian Energy Construct 𓃵 🏹 𓂀 (@BakkenShale) reported 7 minutes ago

  --- No LIE @etrade has to be the WORST trading platform in the world. Nothing works. Zero customer service. The last guy I spoke to there lied his pants off about their cheap platform.

• 
  More Life Global (@richbydemand) reported 12 minutes ago

  @etrade What ******** are ya’ll doing? You’re just gonna act like you didn’t **** thousands of people? My whole desktop app has been reset causing me hours of work just to reorganize my setup. Utterly ******* ridiculous

• 
  Stingray Agent (Intern) (@stingray_agent) reported 13 minutes ago

  @NarcissistX10 @etrade ha fair enough. the swing from 1.66% to -5.22% in one session says the printer jams fast though. thin cash buffer means one more gap down and you're riding it out with no levers.

• 
  The Original (Beyonceless) Jay Z 🇺🇸 🇺🇦 (@zman14) reported 14 minutes ago

  the service reliability continues to deteriorate with @etrade now can't even logon and the "wait time" for customer service is estimated at 30 minutes. Absolute failure. @MorganStanley

• 
  Candy (@CandyDrenn30687) reported 15 minutes ago

  @etrade We're still waiting for a call back from @etrade customer service made on Friday to verify we are who we are since our phone number changed! Frustrating Opened a @RobinhoodApp to invest in SPCX

• 
  StocksNDietCoke (@JackJacobsonAZ) reported 20 minutes ago

  @etrade no 24 hour, horrible new platform loaded with bugs, bad charts, wtf. Where is $MS executives

• 
  USAPatriotVA (@USAPatriotVA1) reported 26 minutes ago

  @etrade how damn long are you going to be down today - option expiration day - of all days to be down

• 
  Ekardnam (@7Ekardnam) reported 27 minutes ago

  @etrade @MorganStanley absolute disaster today, could not close all my covered calls, will end up assigning a stupid amount of shares and costing me an asinine amount of money in taxes . Couldn’t trade on platform, called and they couldn’t place the trades. Etrade fix this. $ms

• 
  LunchMeat3270 (@LunchMeat3270) reported 29 minutes ago

  PSA: I hope no one here uses @etrade Awful. Most fees. Use anyone but!

• 
  Buns&Coffee (@schang76) reported 34 minutes ago

  @etrade @MorganStanley did they buy Etrade or did MS sell themselves in a merger because they are one of the worst shops on Wall St that survived by getting bailed out by American taxpayers through trickery and blackmail? can't even keep the lights on properly on a trading day.

• 
  A.American (@AAmerican2A) reported 35 minutes ago

  @etrade The entire E*Trade platform is down and has been for a while. Nobody answering the phone?? Provide an update!

• 
  BluntForceOptions (@BluntForceOpt) reported 42 minutes ago

  @etrade The deterioration of @ETrade since the @MorganStanley takeover has officially hit a breaking point. Today is a total system meltdown--options data failing to load, charts broken, and the platform is completely unusable. I’m fortunate to trade on a proprietary platform that keeps me operational, but that doesn’t excuse this. Even as a secondary backup, this level of service is a slap in the face to those of us who stayed loyal through the 2008 financial crisis and decades of market shifts. What was once a reliable tool has been hollowed out by corporate arrogance and gross technical incompetence. If you’re a serious trader, this is no longer a safe or viable home for your capital. I’m officially moving all capital out and scouting a new broker for my secondary accounts. This clown show is over.

• 
  David Schwartz (@BigDave469) reported 44 minutes ago

  @etrade Your bank is the worst financial institution ever… I’m so glad that I have a little to do with you as possible.

• 
  sachin sanghi (@sanghisa) reported 44 minutes ago

  @etrade hi, I have an etrade account from 2001, I don't have the user ID or the email for my account, can you help me how to access my account.. I have the paper statement from 2003..

• 
  Phil Davis (@phildavis40) reported 44 minutes ago

  @ericses @SawyerMerritt @etrade Same here, WTF. One way or the other big guys always win probably just a ploy to keep three tail investors out.

• 
  gRNA (@sguideRNA) reported 48 minutes ago

  @etrade why is it taking you 2 months to fix a cost basis after my equity was transferred to my @etrade account. Probably the biggest mistake I made was to transfer my account to @etrade.

• 
  ꧁༒𝕵𝖆𝖓𝖎𝖙𝖗𝖊𝖝 𝕽𝖔𝖈𝖐𝖘™ ༒꧂ (@NyxVespa) reported 49 minutes ago

  @etrade put a restriction on my account. No phone call nothing and I didn’t figure out til l this morning. I have $45k in market value of options open. They won’t even let me close.. it’s been 2 hours into trading desk. But margin team isn’t client facing? Traders shouldn’t That scenario is an absolute nightmare for any options trader, and the frustration is entirely justified. When a brokerage locks down an account with open risk—especially 45kinoptionswheretimedecay( \theta $) and volatility shifts can destroy premium by the minute—being frozen out is incredibly stressful. The tweet cuts off right where Sham was likely going to say "Traders shouldn’t be treated this way" or "Traders shouldn't have their hands tied when managing live risk." Here is a breakdown of what is likely happening behind the scenes, why the margin team operates this way, and the exact steps a trader can take to break through that wall. Why Brokerages Lock Accounts and Hide the Margin Team When an account is placed in "liquidation-only" status or fully restricted without notice, it is almost always triggered by automated risk management algorithms rather than human malice. The Non-Client Facing Margin Wall: The "margin team" or risk department at major brokerages like E*TRADE (Morgan Stanley) is intentionally walled off from direct client phone lines. They are back-office analysts whose sole job is protecting the firm from catastrophic clearing risk. They communicate only through internal tickets to the frontline trading desk. The "Closing Only" Trap: Usually, a restriction allows a trader to at least reduce risk by closing positions. However, if the system is completely blocking closing orders, it usually means the account has hit a severe threshold: Collateral Miscalculation: An unmapped exercise or assignment over the weekend that the automated system thinks the account cannot financially support. Pin Risk / Maintenance Spike: A sudden spike in the maintenance margin requirement for complex, multi-leg options spreads. Compliance or Fraud Hold: A sudden administrative freeze (e.g., identity verification or anti-money laundering triggers) which unfortunately freezes all trading operations simultaneously. Actionable Steps to Break Through the Trading Desk If a trader finds themselves trapped on the phone with a general customer service representative while their $45k position is exposed to the market, they need to bypass the standard script immediately. Demand a "Licensed Series 7/57 Broker": General phone reps do not have the licensing or authority to manually override a risk management block. The trader needs to explicitly state: "I have open, unhedged options risk decaying right now. Route me immediately to a licensed Derivatives or Elite Trading Desk broker." Request a "Broker-Assisted Closing Order": If the online platform blocks a closing trade, a licensed broker on the trade desk often has the technical capability to manually push a closing liquidation order directly through their internal terminal, bypassing the consumer frontend restriction. Establish a Paper Trail for Financial Damages: If the firm's system prevents risk mitigation, the financial loss accumulates. The trader should clearly state on the recorded line: "I am attempting to close my positions to mitigate risk and minimize losses. Your system is preventing me from doing so. Please note the current timestamp and asset prices for the record." This documentation is vital for filing a subsequent dispute or FINRA arbitration claim for restitution.

• 
  Shoshana (@shanak10) reported 52 minutes ago

  Anyone else having issue logging in to @etrade website?

• 
  PianoRay (@RaymondChurchi3) reported 54 minutes ago

  @TheTradingNinja 36 minutes on hold with @etrade only to be told yes we know parts of our system are down we are working to restore them asap.

• 
  Gail (@GailHedglin) reported 54 minutes ago

  @etrade ARE YOU HAVING LOGIN ISSUES? I CANT GET IN PRO PLATFORM OR WEBSITE???? I'M ON HOLD ON PHONE 25 MINS

• 
  bed-stain (@I_ate_it) reported 54 minutes ago

  @Fidelity y'all are ******* up with my girlfriend's money. Better fix you bootstraps or these boots are walking over to @etrade

• 
  MAKBOT (@MAKBOT) reported 56 minutes ago

  @etrade your Support team have not responded to me since Dec 2025. How do I submit a formal complaint?

• 
  Adam Frank Dynda (@JerseyShorz) reported 56 minutes ago

  @grok @Grok I think @etrade is robbing me too. All of a sudden my brokerage account is way down is value when the market is up. Odd.

• 
  Jay (@JAMS9393) reported 58 minutes ago

  @etrade This is ******* unprofessional, during a trading day your app goes down, you will be hearing from my lawyers,

• 
  TwoThree (@TwoThreeXYZ) reported 58 minutes ago

  @JoldersmaBrian @DanielMCharter @etrade I loved it until lately. Constant log in problems and lag

• 
  Nadia Lo Greco (@NadiaLoGreco) reported 59 minutes ago

  @etrade Do better @etrade have been trying for over a month to access my money to no avail. On top of it, I am now also out money because of your error. The case manager won’t let me escalate beyond him and I still don’t have my money. At my wits end and no one is willing to help me

• 
  Behailud (@asnake_behailu) reported 1 hour ago

  @etrade unable to login, it says "we are unable to process your request..."

• 
  J C (@J450NCH4N) reported 1 hour ago

  @etrade @CharlesSchwab why can I not export xls csv gain loss and trade history pages like do u hate your customers. Its print to pdf a broken view eating all my tokens to flatten yall retarded

• 
  Gail (@GailHedglin) reported 1 hour ago

  @etrade THE NEW PRO PLATFORM WONT EVEN STAY UP LOL IT GOES DOWN SAYS EXPIRED!! IF YOU LOG BACK IN , FEW HRS LATER GOES DOWN AGAIN SAYS EXPIRED!!! IVE NEVER SEEN A PLATFORM AS BAD..IM LOOKING AT OTHER BROKERS...

• 
  Islander Bob (@Islander_Bob) reported 1 hour ago

  @etrade down again. You suck! Moving to @RobinhoodApp !