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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (57%)
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Website (26%)
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Trading platform (10%)
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Withdrawals (7%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sacramento |
Website | |
| Carrollton |
Website | |
 Toronto |
Website | |
| Harrison |
Trading platform | |
 Mazatlán |
Website | |
 Biên Hòa |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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chong mounce
(@mounce_chong) reported
@etrade hey I opened up an account and waited on hold for over a hour for account activation. Did that. And now tried to log back in and it won’t let me. Now been on hold for over a hour again? Customer service is lacking
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Vraj Thakkar
(@VrajThakkar18) reported
@etrade Worst Customer Service ever observed on any trading platform!! I have been trying to reach Customer representative for account enrollment and it is taking hours !!! Waiting in line since Morning!
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itry2trade
(@itry2trade) reported
Hey guys, I am having trouble with my #hotkeys on #etradepro. I set my hot to but x amount of shares at .01 above bid and when I use it it attempts to purchase the shares at .01? It isn’t picking up the bid or ask for that matter ?? Help me @etrade
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Aegeus Creative
(@AegeusCreative) reported
Do not use brokers that are bare bones like Robinhood that lie to their investors. Use a legitimate broker like @fidelity, @TDAmeritrade, or @etrade. Their customer service will be way better.
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Gwendoline Courreges
(@GwenCourreges) reported
@etrade Hey etrade! I'm getting funds transfer failure notifications and can't get anyone on the phone! and the email response I got was au automated message that didn't address my specific issue. How do I get a hold of customer service?
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ITCHYisVegeta
(@ITCHYisVegeta) reported
@etrade Is your website down or something? Having trouble getting the site to load after signing in, despite using various browsers on PC.
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Teresa
(@IUPUBSU) reported
Hey @Etrade why does it cost me $25 each time a creditor tries the same autopay on my empty checking account, when it costs you nothing to reject that payment? I have plenty of money with you in other accounts. Citibank can't cancel it. Is this what you want for your customer?
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Kandy
(@SteamForeverFan) reported
@etrade You guys really need to fix power etrade. The delays, outages are ridiculous. #etrade $SPY $QQQ
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Brian Chang
(@techadvoguy) reported
Dear @etrade - I am a customer and I wish to inform you that you never answer your phone calls (at least no human representative) and you never pair me with anyone when I go to chat for a specific question - your customer service is terrible, just awful!
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BroLoElCunado
(@CunadoBro) reported
@chickenlip7 @etrade Because the customer service is dodo. So I just forget about them
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Bazooka-Chip
(@Bazooka_Chip) reported
@Dt57641474 @etrade4rias @etrade Oh yeah...no doubt about making it back...just giving them **** about charging us for something we as share holders have zero input in. If I requested a service, then I have no issues paying the charge. Like the fact I pay them $9 monthly for a Pro Account.
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Anthony Lopez
(@lopezonfire) reported
@etrade I’d like to know why your customer service is non existent!!!!! Been waiting 1/2hour to get someone on the line!
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itry2trade
(@itry2trade) reported
Hey guys, I set up my hot keys on #etradepro. I set one key to buy at .01 above bid. The key itself executes but attempts to purchase the stock at .01 and doesn’t take into account the price of the stock. Help me @etrade
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Cameron Osburn
(@CEO25) reported
Day 5 now....this is ridiculous give us access to our damn investment @etrade #TSNPD #TSNP
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Operation Veracity 🔍
(@OPSVeracity49th) reported
@etrade down?
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Derrick
(@Derrick49291241) reported
@Investor_35 @etrade Yeah, we were told it would be rounded up but I was rounded down.
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L. Henderson
(@LizHenderson02) reported
@etrade is the website down? I can't log onto the site but the app still works.
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PotVestor
(@PotVestor) reported
@Rebecca741776 @etrade still holding my $TSNPD shares hostage. Worst broker ever
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Hasbook
(@hasbro_guide) reported
@etrade How about improving your customer service. You don't answer emails, have no chat features, and don't answer phone calls.
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H&H Enterprises
(@Hx2_Enterprises) reported
$TSNPD this minor sell off is due to @etrade finally converting the $TSNP shares to $TSNPD. It’s great to be down -$200K on a midday update since every other platform was able to trade at opening. Thanks @etrade I guess you’ll be crediting my account for the lost selling op?
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no clue
(@SkidWard____) reported
@etrade fix your calculations
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Invest in America
(@InvestAmer) reported
@etrade criminals you unlock TSNPD today for your customers when it was 7 now it’s 40% down at 4.50! Gonna be moving my account to a real brokerage!
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CJ Brady
(@TheCJBrady) reported
@etrade what's going on with Chargepoint, ticker CHPT? Are you working on this issue?
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Eugene
(@KABKA3CEBEP) reported
@TheLastMohicans @etrade Wow, when did it happen? For the last two days I'm constantly getting kicked out of my acc. with a message "You've been logged out because another session is started using your Login and Password". I'm thinking about withdrawing my money and closing my account.
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Melissa “Gloss”
(@justsomeGloss) reported
@AllyInvest has the worst customer service I’ve experienced. No one answers the phone to speak to your customers, it’s always an automatic message that this company is experiencing high call volumes. Hey, @etrade, do y’all have better customer service than this?
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Tahminat0r
(@tahminat0r) reported
@etrade TSNPD does not show price paid after the ticker change took place. This seems to be a common problem. Is there a way to rectify this on my end or do I just need to wait for it to show up?
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Cathryn Lopez
(@CathrynLopezRE) reported
@etrade why have I called multiple times, been on hold for as long as 40 minutes and still no answer on your customer “service” line? This is ridiculous and what I am calling (lifting a restriction on account) about cannot be done online.
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terry
(@terry00531070) reported
@etrade honestly what a joke of a company to be last in line to fix the TSNPD shares. A sure fire joke. Can’t wait to move my money after this insanity. You guys are lazy
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〽️ike Treadway
(@TreadwayMike) reported
Absolutely **** @etrade I just sold 104 calls and it executed at the BID
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Roman
(@RomanCraig312) reported
@etrade holler at me. Can't sign in to account. Can't get anyone on the phone.