E*Trade status: trading issues and outage reports
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Full Outage Map
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Problems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
- Login (60%)
- Website (28%)
- Trading platform (10%)
- Withdrawals (1%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Columbus
|
Website | 5 days ago |
|
Ontario
|
Trading platform | 6 days ago |
 Noida
|
Login | 10 days ago |
|
Westminster
|
Login | 11 days ago |
|
Aiken
|
Withdrawals | 13 days ago |
|
Los Altos
|
Login | 13 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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J-LineTrades (@leopoldtrader73) reported@etrade 2 hour waiting time for customer service, crazy
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Mohamed (@mohdelshazly) reported@etrade horrible experience with customer service 2 hours on hold and no answers - live chat is have to wait forever and no answer for an urgent matter any hope !???
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John (@pool_shark1234) reported@etrade I noticed your outage last night. A company holding the money of other people should never give their customers a "your password has been changed" message if their password has not in fact been changed.
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Pete (@defraudedvoter1) reportedReally @etrade ? 2 hours for customer service on the phone? You guys shouldn't even be in business!
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Josh Mitchell (@MrJoshMitchell) reportedYaaaa time to move the entire account to @etrade Tired of how bad @ChaseSupport @Chase is with some of my positions. Can’t even get it to show up… Gotta be a lawsuit coming playing with peoples money like that.
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MHL (@Financi34544151) reported@etrade 90 min. phone wait times. Live Chat never operating, snail pace funds deposit clearance times. Delayed quotes for whatvr stupid reason. I cant believe this company has not gone out of business yet. Step up your game, @etrade. @TDAmeritrade is eating your lunch.
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Grace Garcia (@maypaaes) reported@Snowy_Core420 @The_Soul_Man_ @etrade You can Message Fast_cyber001 on Instagram he is good when it comes to recovering of hacked, suspended and disabled account, he help me fix mine
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MHL (@Financi34544151) reported@HIOTrading @etrade Avoid this company like the plague. 3 hour wait times for phone support, probably the slowest funds clearance in the industry, delayed tickers, trading software that seems like it was developed by 1st graders, I could go on and on....
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MHL (@Financi34544151) reported@etrade 90 minutes phone wait times. Live Chat never operating, snail pace funds deposit clearance times. Delayed quotes for whatever stupid reason. I cannot believe this company has not gone out of business yet. Step up your game, @etrade. @TDAmeritrade is eating your lunch.
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Andrew Camm (@ajcamm) reportedHey @etrade how the hell do I fix an issue if the average wait time for Customer Service is ALWAYS 90 minutes?! been trying for weeks!
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🎷👻 #TheSoulMan (@The_Soul_Man_) reported@Snowy_Core420 @etrade If they were hacked and refuse to help customers then this should lead to an exodus of investors. The slow security response and lack of social messaging points the finger at them.
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Patrick Carlson (@pzcarlson) reported@etrade there has to be a better level of customer service than holding for 2+ hours to talk to someone
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MHL (@Financi34544151) reported@etrade Most unintuitive trading interface, longest funds settlement times, stupid delayed tickers and 3+ hours wait times for phone support. ETrade is trash. If you're serious about trading go with @TDAmeritrade
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MHL (@Financi34544151) reported@HIOTrading @etrade Avoid this company like the plague. 3 hour wait times for phone support, probably the slowest funds clearance in the industry, delayed tickers, trading software that seems like it was developed by 1st graders, I can on and on....
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adam|oe (@adamoe) reported@etrade whats going on with your Customer Support?! "2 Hours+ Wait time" with no option for call back and your email support bounces back with a "Full Inbox" notification.. wtf?! #etrade #CustomerExperience #customersupport
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clint (@cochieng45) reported@etrade might be the most useless app customer service number never works
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whon4_DhaWin (@Whon4D) reported from Concord, California@etrade the west still having problems 1 or more what’s the issue 🤔🧐
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Jeffrey Broido (@azz710) reported@etrade - What's up? I can no longer get through on the phone to customer service. Online chat has been offline for a very long time. Uploaded documents are ignored. What is going on? I have a request that is a week in 2 days with no response.
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Ilovegoodgrammar (@Ilovegoodgramm1) reported@etrade I have tried for 2 weeks to speak with a human at etrade. Phone waits are longer than 2 hours! My name is misspelled on my account! I spoke with someone over 3 weeks ago and it still has not been corrected. Your customer service is a joke.
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Ashok Kumar (@ashokcse08) reported@etrade I am not sure why your service is so pathetic. Not able to reach you by any mean. Live chat estimate was 52 minutes but even after 110 minutes I haven't got any representative to help. There is no email is to send email also.
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mrdorsey2017@gmail.com (@mrdorsey2017) reported@etrade I have trying to get in contact with Coustmer service for 3 weeks I'm trying to transfer my stock your online chat doesn't work and I can't find any email address
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whatdothlife (@whatdothlife2) reported@etrade i just sold some calls and the money didn't show up in my cash purchasing power. i triple checked and it was not a fat finger or error on my end. what gives?
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KnoX (@lKnoXl) reported@etrade I've been trying to get a hold of customer support for 2 days on a time sensitive matter. What is going on with your chat and phone lines?
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whon4_DhaWin (@Whon4D) reported from Antioch, California@etrade wtf bro
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KJS (@KeithSendzik) reported$EVGO @etrade literally lent 100s of thousands out all morning, and where people are covering their short into the 17push, which would make short shares available again at your broker, for some reason they're magically out of them, how convenient so they dont have to buy way down
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ilyafalls (@ilyafalls) reported@etrade What's up with hold times for customer service? I've been trying to call at all different times of the day and it gives me 2 hour wait times every time. It never was like this before when I called.
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lisa (@lisapaul1024) reported@etrade how do I fix a problem with my account I’ve been on hold for over two hours. Call back ? No online chat?
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P (@bandman_phezzy) reportedSwitch my trading account to @etrade worst platform I’ve used so far
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this is the way💎🤲 (@learn2techwoman) reported@Snowy_Core420 @etrade Everyone is! This is a terrible way to conduct business. Who does a maintenance and doesn't alert their customers? Negligence!
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Ilovegoodgrammar (@Ilovegoodgramm1) reported@etrade Answer your phones!! Or get an email address to complain to!