Is E*Trade down?
No problems detected
If you are having issues, please submit a report below.
E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
-
Login (44%)
-
Trading platform (31%)
-
Website (25%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Washington, D.C. |
Login | |
| Phoenix |
Login | |
| Palm Coast |
Login | |
 Sollentuna |
Trading platform | |
 Santo Domingo |
Trading platform | |
| Las Vegas |
Trading platform |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
-
Delivering the Knockout 🥊🥊🥊🥊
(@NowIamN) reported
@etrade you guys are TRASH!!! I have spent two months attempting to reach you! Office in Irvine CLOSED. Call the 800 number wait times are 139 minutes or longer (that’s 2 friggin hours). Submit the online support form NO RESPONSE. You’re holding my MONEY and I WANT IT!
-
Random Letters Capital
(@SFWTrades) reported
Can you help me understand @etrade pro is showing me streaming $CCIV trades... and all quotes are delayed by minutes?
-
Aninda Kar
(@AnindaKar7) reported
@etrade wow from past 45 minutes trying to reach customer service , still no luck, can anybody beat me on this waiting time 😜
-
Finley Briggs
(@finnbriggs) reported
@etrade tried to speak to someone 3 times today. 36min on hold, 28 min on hold and then was hung up on, now 37 min and counting. Your live chat is down. Tough look when you’re holding peoples money. Might be time to look at other options.. @CharlesSchwab @RobinhoodApp
-
Abii Legal
(@AbiiLegal) reported
@etrade why is your customer service so ridiculous? 162 mins for chat, endless loop on the phone and 2 days for email reply??? It's 2021, do better. Let me move my account peacefully.
-
𝔏𝔬𝔯𝔡 𝔚𝔥𝔬𝔯𝔣𝔦𝔫
(@wh0rfin) reported
Hello @etrade Your 2FA implementation is broken You seem to silently truncate passwords to 32 characters If one has a 32 character password, enabling 2FA locks one out of one's account, since your awful "add the 2FA code after password" practice effectively creates too big entry
-
Buddhafullife
(@Buddhafullife1) reported
@etrade poor customer service. Class action!?!? Lost $25000 backup withholding, they failed to pay me back. Their excuse is because they joined #JPMorgan. Costumer service said I was not the only the one there are many. I don’t need the apologies I need the money back.
-
vivi li
(@vv1114) reported
@etrade can’t log in on website or app. Tried multiple browser none worked. Please fix. On hold and no one answers.
-
BWD
(@surfriderD) reported
@etrade Your customer service is the worst I’ve ever experienced. Truly abysmal. #activetrader
-
meevalerie
(@meevalerie) reported
@etrade Fix your wait times for Customer Service or lose my business. I waited for two hours on two different days to reach customer service because it was the only way to transfer cash from my Roth to my bank account. Unacceptable. There ARE many other choices. Fix it or lose us.
-
Johnny Ca$hFlow
(@HflowJohnny) reported
@etrade been waiting on hold with customer service for almost 3hrs now again today. Yesterday was 2hrs and 20 mins. Such a pain in the *** this is. I have 3 deposits missing since December and have no clue where they are. Anyone else having problems getting deposits to your acct?
-
mike kelly
(@mjk631) reported
@YapNational @msauerbach @etrade damn, today was good but plenty off road ahead
-
Sunny Ghotra
(@ManinderjitG) reported
@etrade What is going on with your customer service? Not getting any responses, and hold times are ridiculous. If you’re not going to improve, just lmk so I can move on to another service
-
Kimbra Ritchie
(@kimbra_ritchie) reported
@etrade way to turn your nose up at traders by removing their ability to make custom scans. Your etrade pro is now a worthless platform and your live action scans on power are crap. Bad move and total lapse of judgement on your part. Fix it. @MorganStanley
-
Windlord
(@Windlord9) reported
@etrade Known acc/pass not working, reset password asks to verify tel# - "unable to process at this time", call the hotline 28 mins wait, support can't hear me, called again on another phone, 24 mins wait, support can't hear, try online chat - wait time 130 mins, is this a joke?
-
Scott Lehman
(@ScottL0413) reported
@tayls1414 @etrade 267 minutes on hold to get a hold of someone that could not help me
-
Jin Hong
(@Robojinja) reported
Is @etrade out of business or something? They're not releasing available funds nor responding to customer service inquiries. I'm fed up with them and looking for a new brokerage if anyone has any recs. #etradeSUCKS
-
Kentucky woman
(@llrubison) reported
@etrade if you want to keep my business stop advertising on fox until they hold hosts and guests responsible for telling the truth NO conspiracy theories or unsubstantiated rumors with outfacts to support they should put up or shut up
-
Scott Lehman
(@ScottL0413) reported
@etrade Do not use E*TRADE, worst service ever
-
🚀🚀 0001 TRADER 🚀🚀
(@0001_Trader) reported
@chekabounce @etrade It is what it is, you have to try something new if that other broker is not working out!
-
The Daniel Martin who follows all the other ones
(@dtm609) reported
Hey @etrade , the functionality on the "Orders" page where you click the ">" next to an order to get the details of that order has been BROKEN FOR WEEKS. I'm trying to collect information for my taxes, and can't find information on commissions paid anywhere else. What gives?
-
Michelle
(@MFletcher96) reported
Has anyone else had a problem with @etrade lvl 2? some tickers it doesn't show the bid or ask.
-
$Alongapojoe$
(@jpsmathers) reported
@etrade Worst trading platform available. 👎👎
-
The Daniel Martin who follows all the other ones
(@dtm609) reported
@etrade Well, clearing the cache and trying another browser didn't work - that page (Accounts -> Orders) is broken. However, the details I needed were in the "Trade Confirmations" documents, so thank you for that workaround.
-
Alcore
(@a1core1) reported
Hey,@etrade, my account’s saying I’m up $200k this morning. As much as I’d love that to be true, it’s not, please fix. Or not and I’ll just keep the money. I’m good with either.
-
dr
(@danrich88) reported
@etrade .... 122 min wait for online chat ????? I don't even want to know what the phone wait is. Bad business.
-
Alcore
(@a1core1) reported
@etrade, how does selling a long position make me both long and short the same asset and up $200k? I’m baffled by this. Really gotta fix the platform.
-
Coganc Kingpin
(@coolinoutwest) reported
@etrade has the worst customer service I’ve ever dealt with. ******** y’all doing over there man?
-
Blake Phlegmatic
(@theraceforever) reported
the most mindblowingly stupid thing about the @ETRADE website is that it tries to AUTOCOMPLETE the ticker symbols you enter into the ticker field !!WHEN YOU TRY TO BUY/SELL!! and it doesn't even cull the suggestions from stuff you've already traded, just RANDOM TICKERS DURRR
-
dre
(@Agenao82) reported
@etrade what is up with the hold times for customer service? Over an hour waiting already....... you are quick to charge me a fee but when I need you... you are nowhere to be found.