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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (61%)
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Website (28%)
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Trading platform (10%)
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Withdrawals (1%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Noida |
Login | |
 Westminster |
Login | |
| Aiken |
Withdrawals | |
| Los Altos |
Login | |
| Katy |
Trading platform | |
| Camden |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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iskitoofast4u
(@iskitoofast4u) reported
@etrade I've been on hold with you for 106 minutes so far and I'm literally ready to move my entire account to another brokerage just as soon as I get access to the damn thing again. BE BETTER.
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Zach
(@midwestDataDad) reported
I do NOT RECOMMEND @etrade as a broker for stocks. No chat support, 90 minute wait time on the phone. No customer service email.
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John Beilowitz
(@JohnBeilowitz) reported
@etrade why is it so hard to reach customer service? 90 minute wait times? in the middle of the business day? I moved all my assets from @TDAmeritrade to you guys. Looks like I am moving those assets right back to @TDAmeritrade. This is seriously atrocious customer service.
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Gail
(@GailHedglin) reported
@etrade ETRADE HAVING ISSUES AGAIN. NEW POSITIONS NOT SHOWING ON PRO!!!
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Jocelyn Solar
(@JocelynSolar5) reported
@etrade Facing swapping issues?, NFT Issue, login error,Transaction delays,missing funds ,etc .try them trust wallet support instant team will help you rectify it immediately.... I was having similar issues i was fortunate to get help there
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Jesse Shao
(@rabbitwoodrun) reported
@etrade @_tizzle My phone was stolen this past weekend, and I was using Symantec VIP access to get into my eTrade account. Now I can no longer access it, and have been on 10+ hours of calls this week with no answer from Customer Support. On phone for 3 hours currently. Any help???
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Debby Jacoby
(@debbyj18) reported
@etrade #CustomerService experience AWFUL I'm #AngrierThanWillSmith NOT OK #Etrade to drag a simple request more than 9 months. Each time a new excuse
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den dog
(@dogbohn) reported
@etrade Broken web site and 30minute Customer Service Wait time.
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den dog
(@dogbohn) reported
@etrade @etrade Web site has issues with transfers, circular refs when I try to delete a scheduled transfer. Garbage can icon, blank screen, wash rinse repeat. On hold for a loooooong time.
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Peter Capek
(@pcapek) reported
@JulesPolonetsky @etrade Some firms offer the callback option. Even 5 Minutes delay is too long for a financial service provider.
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Jack
(@jgaff12) reported
@etrade called the customer service number today and was on hold for 3 hrs and y’all never picked up. After being told 30 minutes on waitlist
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Doug Walkinghorse
(@walkinghorseMT) reported
@etrade As a POC, I’d be happy If customer service didn’t put you on hold for two hours.
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badsushistocks
(@badsushistocks) reported
As if trading wasn't stressful enough, @etrade has added unexplained and unapologetically bad software to the equation. I keep threatening to switch to IB. Guess it's time to make the move.
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badsushistocks
(@badsushistocks) reported
no trades for me today because @etrade #etradepro simply can not be trusted. Three crashes in a single day is my limit. Amazing how much money we entrust to such a shoddy program. By far it is the worst-performing piece of software I have ever used.
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den dog
(@dogbohn) reported
Frustration. @Etrade horrible since bought by @morganstanley. Web site is glitchy and cannot do many things. Called support with 30 minute wait. Was only a minute before. Anyone know a better alternative?
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HamChu
(@Chunami) reported
@etrade how do i get in touch with customer service. No one answers the phone!! I’ve been calling for days and on hold for 40+ minutes.
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Everett Buirch
(@everettbuirch) reported
Is the @TeamTurboTax and @etrade integration broken? Can't import my form.....
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Anthony
(@Anthony_IV) reported
@etrade fix your garbage pro app on iPad!!! Option prices never show. I have to close out and reopen multiple times a day. This app is trash since MS took it over. :-( @MorganStanley
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Sean Boyd
(@Traveler1001) reported
@etrade I’ve been waiting for over 90mins to get someone on the phone to help me with my ATM CARD. This is ridiculous! Please help
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Jeremy Brown
(@jerdoubro) reported
Impressive wait time, @etrade. I'm up to 2 hours, 24 minutes so far. Very dramatic music. Reminds me of 80s action TV show intros. But only three of them - over and over and over... I also like how periodically it tells me I can solve access problems online. If only...
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Tommy Deming
(@TommyDeming2) reported
@etrade @_tizzle Cant get ahold of anyone three days in a row 90 minutes on hold wtf!!!!!!!!!!!!!!!!!! Cant login!!!!!
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Cody Pavlak
(@OddStockTrader) reported
@DividedChamp @etrade Nope. Shoulda took a damn screenshot.
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Debby Jacoby
(@debbyj18) reported
@etrade #ETrade #MorganStanley @MorganStanley GET IT TOGETHER! HORRIBLE. AWFUL. INEXCUSABLE. 7 months trying to move accounts and NOTHING but excuses. Phone wait times MORE THAN HOUR AND A HALF. This is NOT #CustomerService
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gustavo
(@unitedgus) reported
@etrade is your system down? I've been on hold for 3 hrs and counting. I have a concern that needs immediate attention. Please let me know how else to get a hold of you. PS: also sent a msg via twitter
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Gail
(@GailHedglin) reported
@etrade I WISH THEY WOULD ANS PHONE DAMN
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Gail
(@GailHedglin) reported
@etrade HOLD TOME 30 MINS WHT CANT THEY HIRE HELP TO ANS PHONE
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Jose w Rodriguez
(@JosewRodrigue10) reported
@etrade E*TRADE your customer service is worthless how are you still in business I can’t get transferred to a supervisor because there’s not one available will you guys are worth billions of dollars
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Kyle. And you thought 2020 was bad...
(@1Mind_the_Gap) reported
@etrade y’all gonna fix the issue with watchlists on the power Etrade app or what?
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Grayson Tumult
(@GraysonTumult) reported
@etrade Very disappointed in the lack of customer service. Live chat must be dead because no one is ever available. Apparently Morgan Stanley ruined your platform. Time to move my accounts to a new brokerage.
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Doug Walkinghorse
(@walkinghorseMT) reported
@etrade @DCarey3 Call customer service? All you get is a two hour wait time.