E*Trade down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by E*Trade users through our website.

• Login (61%)
• Website (28%)
• Trading platform (10%)
• Withdrawals (1%)

Live Outage Map

The most recent E*Trade outage reports came from the following cities:

City	Problem Type	Report Time
Noida	Login	14 minutes ago
Westminster	Login	1 day ago
Aiken	Withdrawals	3 days ago
Los Altos	Login	3 days ago
Katy	Trading platform	6 days ago
Camden	Login	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

E*Trade Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bready The Beagle Breadwards (@LlamaBusiness) reported 2 minutes ago

  Does @etrade have live help on here?

• 
  Balaji (@we_can) reported 5 minutes ago

  @etrade How can I talk to someone? I have issues with setting up acct online and every time I try to call someone in the last week, it says over 1 or 2 hour waits and no options for you to call back :-|. This is bad…

• 
  ThrowinShapes (@ThrowinTrades) reported 7 minutes ago

  @GreenTeamDFLY @ldev117 This problem is going on for me still too @etrade. For example a sell will partially fill a bid, but that bids size doesnt update for over 5 minutes sometimes. Still the same for you guys?

• 
  Ben Handley (@BenHandley15) reported 8 minutes ago

  @etrade Sucks! Customer service hold time 90 minutes??

• 
  Shubham Agrawal (@submagr) reported 10 minutes ago

  @etrade Trying to reach customer care 800-387-2331 for two weeks now. Wait time is always greater than 2 hours. This is ridiculous. Please do something about it.

• 
  DFLY (@GreenTeamDFLY) reported 11 minutes ago

  @ThrowinTrades @ldev117 @etrade Unreal. Yah not happy. Everyone I know having same issues its not a 1 off it's EVERYBODY! Just most that dont stare at L2s and option chains all day don't even realize, which makes it even worse. Not cool.

• 
  Vapor (@in2vapor) reported 14 minutes ago

  @etrade you have disabled some functions on my account due to unusual activity. I have been on hold for a total of 2.5 hours over the last two days trying to contact your support team. Can someone help?

• 
  IPOWarrior (@WarriorIpo) reported 17 minutes ago

  Feels like a bunch of trading desks are gonna be missing the $SIDU ticker when it IPOs tomorrow: just called @etrade customer service to inform them that it's not currently listing on their site ( $VINE, also tomorrow, is showing up, so the issue is isolated to $SIDU)

• 
  Devwar (@devwarbeats) reported 18 minutes ago

  Bro @etrade wait times longer than 2 hours. This company doesn’t care about their customers, or helping them with any potential account issues. A joke!

• 
  加藤さとし (@tanbonokusa) reported 18 minutes ago

  @mnfriend1975 @etrade Are you trying to get over your account related issues?contact @mahajersey2 Twitter, they help with all hacked, banned, disabled,locked account related issues, she’ll help you ✅

• 
  IPOWarrior (@WarriorIpo) reported 18 minutes ago

  @IPOmillie @etrade Yeah, glad to see they fixed the issue on $SIDU (called them.last night and asked them to issue a ticket to their tech desk, not sure if it helped, but wanted to be sure).

• 
  Michael Hauff (@TheFFRealist) reported 21 minutes ago

  What’s cool is when your Mom has been trying to contact @etrade since MAY and has gotten ZERO help. Awesome Customer Service. 🤨

• 
  Raj Nepali🇳🇵🇺🇸 (@nep_d0c) reported 22 minutes ago

  @etrade why is your customer service wait time more than 2 hours?

• 
  Robin (@bitchincamaro72) reported 23 minutes ago

  @AlbyBrewster @etrade It just worked for me. Set a $250 sell limit. Maybe a glitch?

• 
  susan (@beeosme) reported 25 minutes ago

  @etrade How many hours do I have to wait for customer service over the phone. Already 17.00 minutes .. and still keep waiting. Please help. This happens all the time

• 
  Stockspotify (@stockspotify) reported 26 minutes ago

  @etrade Maybe you should be spending $$ on fixing the platforms, apps and hiring customer service people instead of advertising??? @etrade huge fail

• 
  Alex Hardesty (@SouthfieldBear) reported 28 minutes ago

  So @etrade has done something so that even changing my password won't get me into my account and when I try to call my "wait time is greater than two hours." And they want to give me a survey regarding improving service. (#3Gusses)

• 
  Edwin (@thermalsimmang) reported 29 minutes ago

  @SouthfieldBear @etrade @jasoneil74 Incredible. Truly awful customer experience.

• 
  加藤さとし (@tanbonokusa) reported 35 minutes ago

  @mnfriend1975 @etrade I also experienced this, i contacted support service and they didn’t do anything about but @mahajersey2 on Twitter helped me get regain access to my account✅...They’re trustworthy and reliable....:

• 
  Angry Patriot (@AngryPat2020) reported 37 minutes ago

  @etrade my account has been blocked. you have my money. I can't call or email anyone to resolve my issues. I have shares of @zionoil and @brixtonmetals that basically you've stole from me. Let's get to the bottom of this!! #etrade

• 
  David A Farr (@DavidAFarr1) reported 37 minutes ago

  @etrade This stupid apps is a piece of ****

• 
  Lee (@ldev117) reported 37 minutes ago

  @ThrowinTrades @GreenTeamDFLY @etrade I can't even tell you how many times I have been on the phone with them, showing them the issues real time, and they just say, well its not broken enough to fix.

• 
  Bill Parcells (@Fake_B_Parcells) reported 41 minutes ago

  @beeosme @etrade 45 mins last night. I give up. Horrible customer service.

• 
  Edwin (@thermalsimmang) reported 44 minutes ago

  @munger09 @etrade Not surprising at all. So difficult to get through to someone who can help.

• 
  Gail (@GailHedglin) reported 47 minutes ago

  @etrade Im not going to sit on hold for an hour .You have serious issues with pro and i thk you already know that. Im going to try to use the website not pro. Ive had same issue several times recently with pro. You just need to either fix the bugs in oro or cancel it.Freida Hedglin

• 
  Abdel Presume (@AbdelPresume) reported 48 minutes ago

  @etrade So there is no way for me to get my user ID to login to my account for the first time without speaking to a Financial Advisor? No one answers the phone and the wait time is over 2 hours. I have 0 response via email. How do you do business this way?

• 
  MCK3EZUS (@MCK3EZUS) reported 49 minutes ago

  @etrade And wait 2 hours on hold? **** no I've waited over a week w money in my account. Nothing Took webull 24 hours

• 
  Cognitively Speaking (@OffdaMountain) reported 50 minutes ago

  Hey @etrade are you kidding? Yesterday you announced 2 hours wait. This morning it is 90 minutes. What kinda effed up customer service is that??????

• 
  DFLY (@GreenTeamDFLY) reported 54 minutes ago

  @ThrowinTrades @ldev117 @etrade Yup. After being great for all these years then to revert to this crap is just bad biz & bad for all relying on the L2s/chains. Been about a year now & obv they don't care enough or else would have been fixed long ago! Hope they do fix ASAP b/c unreliable is unacceptable nowadays

• 
  Vapor (@in2vapor) reported 55 minutes ago

  @etrade you have disabled my some of functions on my account due to unusual activity. I have been on hold for a total of 2.5 hours over the last two days trying to contact your support team. Can someone help?