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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (48%)
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Website (27%)
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Trading platform (25%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Butler |
Login | |
| East Sandwich |
Login | |
| Chicago |
Login | |
| Liberty |
Login | |
| Franklin |
Website | |
| Dallas |
Login |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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sportsguy312
(@sportsguy312) reported
@etrade Don’t get an account here unless you want awful customer service and 3 plus hour hold times.
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Dante Anzoleaga
(@Dant_aj) reported
@lnxeng @etrade I had same issue some while ago but someone on here recommended me to ultimatetech_tools on instagram. And he helped me get mine rectified. I advice you go to him
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taylormaai
(@taylormaai) reported
@etrade 2 hour wait time? You've been holding my IRA money in Limbo for over 10 years. I can't get this issue resolved. Could you not implement a Call-Back system?
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LT
(@StrangeAirships) reported
Hey, @etrade. My account is locked due to suspicious activity, but whenever I call you I’m on hold for over 30 minutes & eventually give up because I have a life to live. How can I get a hold of someone to help me?
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FC Michel Teló SP
(@FCMichelTelo_SP) reported
@StrangeAirships @etrade Same thing happened to me few weeks back someone on here recommend @legittoolz he help me recover my locked account In 30mins. His an expert
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Jacqueline James
(@jjamesjd) reported
@etrade do you know what might also cause a mass sell off? Your more than 2 hour wait time to speak with a customer service representative.
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Tim Chessman Voiceovers 🎬🎙
(@TimChessman) reported
@dapstats @etrade Of course! Should’ve known! I wonder if they have the same supply chain issues over at @TDAmeritradePR ?
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Lehman Brothers 🦅
(@youngpontiff) reported
@thetradingchick I put $2000 in Compuware $CPWR in 2000. I was in high school and it was the first stock I ever bought (@etrade). One day later they reported earnings and the stock went down 50%. Then came the bursting of the tech bubble, and I was left with about $500. #Y2K
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Curiosidades sobre o Canada 🍁
(@Sobre_o_Canada) reported
@TimBovee @etrade Are you trying to get over your account related issues?contact @jassim200936 Twitter, they help with all hacked, banned, disabled,locked account related issues, she’ll help you ✅
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hplon
(@hplon3) reported
@etrade @wizardoftheuae @etrade NO ONE ANSWERS THE CUSTOMER SERVICE PHONE #!!!
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David Bowser
(@DavidBowserRuns) reported
OK @etrade. Figure out how customer service works or lose customers. 90 min hold. No chat option. No access to MY MONEY.
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Charlene
(@claybster) reported
@etrade @etrade I’ve been on hold waiting for customer service for 2 hours today and 2 hours yesterday - when your only other support option is mail, this is completely unacceptable.
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Tim Bovee
(@TimBovee) reported
@etrade I'd love to take advantage of these opportunities, but I've been locked out of my account for a week, online fixes don't work, and it's impossible to get customer support by phone. If this goes on you'll be causing me real financial harm.
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Idealistic Gary Gensler
(@IdealisticGary) reported
Hey everyone, @etrade is refusing to take customer service calls right now...something weird is happening!!! #AMCtothemoon
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hplon
(@hplon3) reported
@etrade has the ABSOLUTE WORST CUSTOMER SERVICE. Been locked out of acct for 2wk bc VIP 2F security code doesn’t work. No one answers the customer service #!! HELP!
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Jacqueline James
(@jjamesjd) reported
@tahaashar786 @etrade I'm putting the phone on speaker and we'll see how long I have to hold. No chat, no help on app, EHT is at least 2 hours. @etrade has got to be kidding.
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Jerm.
(@MiddlejermFry) reported
On hold with @etrade for 3hours! I would say that is terrible customer service.
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BigB
(@BigB_trades) reported
@learning_fornow @Jackson29901084 @etrade Don't usually have that problem with them. Frustrating for sure.
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Stock Hollywood
(@StockHollywood) reported
@etrade I have calls on $GME and your calculations are all wrong the P&L is off the average is off and I sold 1 and it said I didn't sell it. why does it feel like you're purposely doing this? FIX IT!
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Jet L
(@JetLevant) reported
@the_juice_box_ @etrade Been trying to run the damn ball. $OCGN short IN THE 17s cut for a tiny win when I saw shiny $HUDI and e **** couldn’t locate shares at 33 quick enough. Better luck tomorrow. $OCGN could have the final unwind🤞🏼
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Tim Chessman Voiceovers 🎬🎙
(@TimChessman) reported
Anyone else have issues with @etrade holding their free cash balances hostage for days at a time? I’ve been an account holder for 10 years, and never had a problem until recently. Inquires have gone unanswered. Very frustrating.
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CamQuotes
(@ImCamQuotes) reported
Can you please tweet me when I can get customer service in less than 90 mins or 2 hrs? @etrade This is the 2nd day in the row I have been unable to speak to anyone. You also have no live chat or email.
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mslish
(@mslish) reported
@etrade two hour wait time to speak to customer service?! Really???!! There HAS to be an easier way to get customer service short of just transferring out all of our shares to a better broker...PLEASE ASSIST!
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Jeff Gawlinski
(@JeffGawlinski) reported
Places like @etrade can't seem to pay employees enough, evident by their 40 min queue. They also don't protect customer accounts via WebAuthN/FIDO2 for better security I know they can afford it. Executive Pay / CEO Compensation is over 6mln/year. #shameful
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Ryan
(@Ryan93384802) reported
@etrade You guys do realize your chat option has been down on the app for over 2 months at least right? I need to know where my shares are. It's been over a month and they are nowhere to be found.
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Charlene
(@claybster) reported
@jjamesjd @etrade No. Account frozen so @etrade requires you to call …. But they have zero customer support to unlock the account. This is truly the worst brokerage for customer service.
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Connor
(@Cxnwa) reported
For my stock experts, which brokerage should I transfer to? I currently use @etrade and just cannot stand their pitiful customer service any longer
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Kebi Egyptian Coven
(@ITS_KebiEC) reported
@StrangeAirships @etrade Damn same thing happened to me I contacted support for almost two weeks and all I got was automated robot replies, not until I got recommended to Uniplatform_assist_ on Instagram who got it fixed in a few hours
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.
(@mmhisb) reported
Hey @etrade my friend is dead because of you. He lost everything!!!!!! He told me what you did to your employees and customers. You don’t care. Ruined someone who had academic success and a great job, but your lies pulled him away. **** you.
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Sandeep Gupta
(@sangupta) reported
@etrade don't provide an incorrect estimate on customer requests. Disappointing service.