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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (67%)
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Website (19%)
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Trading platform (11%)
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Withdrawals (4%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Horseshoe Bend |
Login | |
| Tampa |
Login | |
 Hyderabad |
Withdrawals | |
| Bartlesville |
Trading platform | |
 Beijing |
Website | |
| Vancouver |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Dustin Norjth
(@jdhorth) reported
@Options_Master1 @etrade @MorganStanley Etrade Pro won't even load this morning. Also down to useless 10 rows in Market Movers....
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Wolf Street Trader
(@WolfStreetTrade) reported
@AznOptions @etrade were you having those issues on etrade pro?
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Ryan Moloughney
(@MoloughneyRyan) reported
@etrade can you please fix power this is beyond annoying thx
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Zack
(@zackdist) reported
@etrade why is my L2 not working?
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MariaSinaloa
(@MariaSinaloa3) reported
@TicTocTick Anyone know a good retail execution platform? @etrade is so slow and their fills are so bad.
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Shane Thorson
(@SHANEDTHORSON) reported
@etrade You're on the brink of being labeled a SUIT. WHY THE HELL HAS TRADING BEEN HALTED ON??? #COIN Cmon...You're supposed to be the solution for people that left @RobinhoodApp
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Joe Cazz
(@Jcazz17) reported
@etrade worst customer service i have ever spoken with. Wow. Bid at 27..Orders fill at 25..How did my order not fill? "MM's aren't obligated to fill your orders" That was their answer. Iv'e heard it all.
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C.Barr
(@interreal3306) reported
I will say that the wait times are much shorter and message deliveries are much easier on my brokerage now compared to 2020. The growth crash really did scatter a lot of people last month. @etrade
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no wonder 🦅
(@omgnowonder) reported
E*TRADE has got to be the worst ******* broker to trade through, once your money is on their service there’s so many hoops to jump through to withdraw it, not only this every trade gets an error and cannot be completed... @etrade fix ur **** lol
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Matt Schonert
(@MattSchonert) reported
@etrade I need someone to please contact me regarding a customer service issue. I submitted a request a month ago, plus a follow up message two weeks ago. I received what seem to be automated messages, which failed to address the problem. I need a reply from a human ASAP. Thanks.
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MariaSinaloa
(@MariaSinaloa3) reported
@etrade is as bad as robin hood, their market orders are way off the market and their systems are so slow!
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Wanderport
(@wanderportcorp) reported
@CaseyWa74725230 @etrade We are still working on this matter. Their customer service has not been helpful. Very frustrating.
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bertstare
(@restingbertface) reported
@etrade etrade orders down. "stuck on generating order preview"
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City VIP Concierge
(@CityVIPConcierg) reported
@etrade Why are you always "unable to process this request at this time, please try again. If this issue persists, please call us for assistance.
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ddblue0
(@ddblue0) reported
@etrade Getting a little concerned about how I'm supposed to do my taxes when my cost basis info hasn't been updated since my transfer to you from RH. I was told it takes 30 days, but we're past that now... help?
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No to iCloud scam
(@UnlockNewHouse) reported
@etrade Tell me why in 2021 does it take a damn week for funds add to account, direct from a personal checking account? Ridiculous! Going to withdrawal as soon as hits account. Pain in ***.
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The candidate!
(@kinkong007) reported
@Jcazz17 @etrade Ive had the same answer several times after making wait for almost 45 mins @etrade has become one of the worst platforms, bunch of criminals
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Zachary Flanagan
(@WhiteBelt4Life_) reported
@etrade when will you fix your long wait times? Why do you not have a call back feature? This is unacceptable in a market as competitive as yours.
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Louis Tinsley
(@Louis_Tinsley) reported
@stocktraderjoes @etrade Same here! Been using @etrade for years but this thing is terrible lately. Seriously considering moving my account.
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Endif
(@_Endif) reported
@etrade your customer service is terrible. I transferred a large account in, and in attempting to transfer another and make a change all I get are roadblocks and reps who don't follow through. Now should I transfer out of etrade?
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Michael Luft
(@luftomatic) reported
@etrade You need to hire more people in customer service. Every time I call, I am on hold for 45 minutes. Get it together for crying out loud. Sincerely, a long time customer here since 2014.
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Jake Stocks
(@JakeStocks6) reported
@etrade can't stand to wait hours on end and not have the chat option for customer care. GET MORE PEOPLE to work your phones and chat. @TDAmeritrade thinking of switching to @TDAmeritrade or who else????
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Hercules
(@Hercules_Trader) reported
Please @etrade... Do not be broken all day, you make it very hard to do well anything Sincerely, Me
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Chris Rodriguez
(@The_Crodriguez) reported
@etrade can you DM me? I just got off the phone with one of your support reps (45 mins);tried to do survey & phone disconnected. I want to be sure to leave him a great review.
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Justin Scranton
(@JustinScranton) reported
@CaseyWa74725230 @wanderportcorp @etrade It was not non-compliance. Their algo detected unusual trading. 2 cents is coming soon. I've emailed with their IR and they are addressing the issue proactively.
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#Faanwilder™
(@Faanfairlane) reported
@etrade why cant i open an account with you guys? Services down?
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OtcStockSlayer
(@OtcStockSlayer) reported
@T1PClub Ahhhh your bs scanner, i forgot about that. Lol its caveat emptor, anyways my broker @etrade doesn’t allow me to trade it. 😒😒😒 its too risky, since when did my money become their problem?
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@massumeh18 #RefinedWarrior #Activist
(@massumeh18) reported
@etrade Idea for y'all...How about you speak to whoever you need to address & fix the issue w/ $IFBC so we traders can trade it ONLINE. We all know calling to place orders is highly impractical, unreasonable, & tbh, insulting to suggest as an option given the long hold times. Thanks.
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MAENT
(@MIKEAKE60254951) reported
As soon as I transferred the money again. I mean as soon as I clicked the button all the securities were sold at a $1400 loss. @etrade says they are not responsible for their own issues and that I'm screwed. I could not do this to one of my customers. I would make it right
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Trend Spotter
(@Meridian_Trades) reported
@etrade CAN YOU PLEASE FIX YOU ETRADE PRO APP????? USE to be reliable and now it is always glitching.