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E-Trade Financial Corporation offers an electronic trading platform to trade financial assets including common stocks, preferred stocks, futures contracts, exchange-traded funds, options, mutual funds, and fixed income investments.
Full Outage Map
WithdrawalsProblems in the last 24 hours
The graph below depicts the number of E*Trade reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at E*Trade. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by E*Trade users through our website.
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Login (45%)
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Website (39%)
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Trading platform (16%)
Live Outage Map
The most recent E*Trade outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Dublin |
Login | |
| Torrance |
Login | |
| New York City |
Website | |
| Atlanta |
Login | |
| Concord |
Website | |
| Fremont |
Website |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
E*Trade Issues Reports
Latest outage, problems and issue reports in social media:
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Bourbon Bob
(@JohnnyStock7) reported
@Hedfam19 @etrade Company has gone down hill. Had my stock certificate for over a week and still not deposited and tradeable. Costing me $1000’s of dollars.
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Bourbon Bob
(@JohnnyStock7) reported
@etrade Lowered your service. Takes nearly a week to get anything done.
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Dark Super Robot's Reckoning 🤖
(@SuperRobotOTC) reported
@etrade why has your mobile app been glitchy as hell for weeks now? You gonna fix this or should I just switch to TD Ameritrade tomorrow? Let me know bro
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Bourbon Bob
(@JohnnyStock7) reported
Hey @etrade , had my stock certificate for days and still not hit my account. Already cost me $1000’s. Schwab did it same day. You’re horribly slow. Pathetic. Looking at moving my account with service like this.
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Stefan Dobrev
(@mrdobrev) reported
@etrade You have the worst support in the world, it is actually criminal!!!! I will take you to court for withholding funds, not resolving my issue and when I have issue with tax authorities, what will you do you imbeciles?!?!
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Stefan Dobrev
(@mrdobrev) reported
@JohnnyStock7 @etrade Nah, they don't have customers, they have donors. Criminal company holding me hostage and will not be able to pull my funds. Currently on hold AGAIN, 30 mins and NO resolution, no service, completely brainless and useless people
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Mike Wright
(@mikeywright1109) reported
@etrade Your trading platform and charting is absolutely Terrible.
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Tbo
(@tbotrades) reported
@etrade hey maybe tweet that you are having problems with cancelling orders and screwing everyone using your platform
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Bourbon Bob
(@JohnnyStock7) reported
@etrade I’d be happy if you could get my damn stock certificate deposited in my account. It was delivered 4 days ago. Schwab did it same day. Maybe spend more time caring about your customers.
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James Sun
(@LSKMSun) reported
@etrade still not working!!!!
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Clingdaddy
(@Clingdaddy1) reported
@etrade Customer Service @etrade is the worst and it’s been horrible since the pandemic. It is impossible to speak to someone in less than 30 minutes between 8:30am-5:30pm cst. Switching to @CharlesSchwab
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Eddie G
(@Hedfam19) reported
@etrade Hi. Why did you turn off messaging capabilities in the app in the message center? Nobody answers your 800 number and live chat is down. A lot of us never received a proxy vote control number email for voting ape/amc. This is shady. Please turn on messaging in the app
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Roberto Aguiar
(@us_ofroberto) reported
@MerrillEdge Agreed on worst service. And average wait time of 60+ minutes (on 3 separate calls this week). Associates place you on hold to never return and test your wait patience. It is in no way a model of any kind of business. @etrade has been pretty efficient.
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TraderCaesar
(@JCaesarTrader) reported
@etrade You lost me as a customer due to: 1. Constantly having to call you about simple issues. 2. The overly difficult process to open my LLC brokerage account. (Had to call you 3 times) 3. Total kerfuffle trying to close said account. Just close it already..please!!
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Niko (broke n bankrupt)
(@nx_90) reported
@etrade Hey guys is there any plans to update E*trade Pro? It stills works fine its just outdated and has a flew glitches i cant seem to fix.
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Bourbon Bob
(@JohnnyStock7) reported
Still nothing from @etrade. Would get more service if I complained about a hair on my Arby’s sandwich. Pathetically ran company.
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Steve Wright
(@StewrighSteve) reported
@etrade E*trade how do I know that my proxy vote for my AMC and Ape shares actually get processed? I called E*trade last week and was told my brokerage shares were lent out without my authorization then you called back and said that was in error so how do I know the truth?
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jonathan
(@jonathan5tymes) reported
@etrade your part of the problem. Give back the buy button $CLNV
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Ferengi Trader
(@FerangiTrader) reported
@etrade Explain Rule 611 to me. I had a sale limit order set for $NGE. It met and went way above it and yet my sell never triggered. I asked support, they simply said "Rule 611, basically a block trade went up. You are not due anything..." What the hell?
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Bourbon Bob
(@JohnnyStock7) reported
@etrade Horrible service. Leaving as soon as I can.
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Trading Táctico
(@TradingTactico) reported
@etrade @etrade is going to get sued #bigly one day. Issues everywhere. I had enough of their Pro platform. Too many bugs. Every few months some bullshit bug would negate a sell execution leading to losses. Funny how it never happened in my favor. Moved to IBKR … no issues
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jonathan
(@jonathan5tymes) reported
@TheBuck44Man @etrade They took buy bottom away? Just wait for the “glitch” tomorrow and Monday. @TDAmeritrade investors be ready. Take screen shots.
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Joel Elsea
(@Lseeyalater) reported
@ALEXIS_EZGI I haven’t even received anything from @etrade yet??? $amc any suggestions? Their customer service is HORRIBLE!
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Jack (Prosecute/Fauci)
(@JackRea86728428) reported
@etrade Just for this post I'm burning four tires and dumping a pint of oil down the sewer drain
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Harvey.S
(@Digital_Assets3) reported
@etrade why is Etrade's customer service is so bad? No live chat, no social media support, hours of waiting on call, etc. I tried reaching out multiply ways but never received useful response!
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Greg
(@Greg13868007) reported
@ApprovalPre @etrade Can't stand their stupid commercials targeting meme stocks!
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Lance T. Storm Fan Account
(@RockandPinball) reported
@benedetto_frank @etrade rejecting both buy & sell orders for $CLNV wtf
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David “Dsil” Silverman
(@Dsil_88) reported
@etrade What’s the best way I can reach out to customer support / update my beneficiary? On the mobile app there is a feature to update my beneficiaries. But upon updating them, it does save the updates. Next, when I try using the customer service chat, that says it’s NA.
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Ashish Gupta MD MBA
(@Ashishkgdr) reported
@etrade hi, I am ur customer for last 5 years and want to upgrade my ac so I can short sell. Can someone help?
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AJ
(@foocomer7) reported
@etrade I have a securities account with E-trade which I am unable to access. It's not allowing me to reset my password and I can't contact via the number 800-387-2331. Can you please help me with this. I already sent you a DM