Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

Less
More

fitbit Hero Image

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • amanshah1796 aman shah (@amanshah1796) reported

    @FitbitSupport I have just wasted my money and lost 14k for a software issue through no fault of my own

  • S_JGroves Stacey Groves (@S_JGroves) reported

    New Year and yet another @fitbit that's broken with no warning. Are these things made to only last 18 months? Do I need to change brands?

  • dabrand5 Deborah Brand (@dabrand5) reported

    @FitbitSupport I have to wait on someone to help me because I’m disabled and what someone if it don’t work out right

  • Lovelymumlady Orla McMaster (@Lovelymumlady) reported

    @FitbitSupport Thanks - but that only includes special edition charge 4s. Does that mean after only around 9 months of normal wear, Fitbit will not replace it? That’s pretty poor!

  • fienen Michael Fienen (@fienen) reported

    Lesson learned, don't forget to turn off your exercise tracker on your Fitbit after a workout, because @Fitbit doesn't give you a way to fix the duration of the activity on that WILDLY easy mistake to make. #UXFail

  • dmacias David Macias (@dmacias) reported

    I got a @fitbit for Christmas, but I've not lost any weight yet. Is it broken?

  • PaulWootton15 Pw (@PaulWootton15) reported

    @fitbit beware if you purchase the Fitbit sense as there is a major issue. Strava does no longer sync and the altitude is totally inaccurate,since the last software update the device has many issues!!

  • Miss_Victoria86 Miss Victoria (@Miss_Victoria86) reported

    @fitbit my daughter got a new to her Fitbit Charge 3 for Christmas because that’s what this mama could afford. It was working excellent before I wrapped it and now the screen is so dim it can’t be read. Followed all tips and tricks posted on forums and contacted support for help.

  • boby99818458 boby (@boby99818458) reported

    @FitbitSupport I’ve been reading the Fitbit Charge 4 forum. Lots of people having trouble with the band connector breaking. Fitbit is ignoring the problem. Maybe the Charge 5 also has the same problem? I’m a long time customer.

  • boby99818458 boby (@boby99818458) reported

    @FitbitSupport Read the Fitbit Charge 4 forum. Lots of people having trouble with the band connector breaking. Fitbit is ignoring the problem. Maybe the Charge 5 also has the same problem? I’m a long time customer who is avoiding Fitbit from now on.

  • wcesareo Bill Cesareo (@wcesareo) reported

    @FitbitSupport Seeing a LOT of message boards saying they have problems with syncing/Bluetooth connectivity on the Charge 5. I have the same problem. The Help page on the Fitbit site does not resolve it. Already DMing Fitbit, but repose is slow.

  • DeepakS98862688 Deepak Soni (@DeepakS98862688) reported

    @fitbit @FitbitSupport The screen fell off randomly from Versa 2… it is hanging by wires. Case logged 43622386 but getting standard out of warranty responses. This is a frequent issue with this model. Do the right thing Fitbit! -Long time, but irritated customer.

  • kingsmurk001 ន៣⩏Ʀƙ (@kingsmurk001) reported

    @MamaBuckingham @fitbit I think you check out @global_tech55,they helped me recover mine, just trying to help.

  • S_Cropley HeartBreaker (@S_Cropley) reported

    @FitbitSupport Judging by the sheer number of people on the Fitbit forums making the same complaint about this....I'ma guess it's a very known problem with the device. I'm wearing it as instructed.

  • boby99818458 boby (@boby99818458) reported

    @fitbit New Year’s Resolution: stop buying a new Fitbit every year when it breaks. Poor quality. Poor support.

Map Check Current Status