Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 6
Phoenix, AZ 2
Apple Valley, MN 2
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • hierislisa Hierislisa (@hierislisa) reported

    @mendezmusic @FitbitSupport Oh, I’ve had multiple problems with Fitbit, with support was always great. Too bad the Fitbit Versa just isnt..

  • hhesserr Hhesserr (@hhesserr) reported

    @Jenny24Wren @FitbitUK @FitbitSupport It’s weird because mine was fine too until I was having trouble syncing it with the app Then when I successfully synced it, it broke?

  • DebtDiva Denise (@DebtDiva) reported

    @FitbitSupport @FitbitUK I bought myself a Versa2 around the end of March. Used it since 7/4/21 and it’s stopped working and won’t hold charge either? Can you help please?

  • smallprintsfoto Donna Gray (@smallprintsfoto) reported from Lumsden, Scotland

    @FitbitSupport Can’t get logged into the app, despite pw being correct. Can’t get aria air or charge to work. No help on email.

  • rwitankar Rwitankar Coondoo (@rwitankar) reported

    @FitbitSupport @FitbitIN @fitbit can we run a diagnostic check to figure out what is wrong? Pls advice... I use the device regularly, and it's a problem if it does not work... and why is it that the device gets into trouble after every 5/6 months? That's the lifespan, is it?

  • R1chardsFamily RichardsFamily (@R1chardsFamily) reported

    @FitbitSupport Sorry but not good enough to be sending out refurbished products to replace a faulty product that was only worn and used for 6 weeks. Hence why I feel this is the worst customer service Ive ever received. Online reviews reveal I'm not the only one to feel this way! #disappointed

  • dlynnbergs Diana (@dlynnbergs) reported from Rio Rancho, New Mexico

    @flighthalo @FitbitSupport This is the first issue I’ve had with my Versa 2 but I went through several zips and several inspires before landing on this one. Been great for almost a year and now just entirely crapped out. 🤬

  • Mukeshmihani1 Mukesh mihani (@Mukeshmihani1) reported

    @fitbit @FitbitSupport I am facing issue with notification service. I get the message notification service not running.i have uninstalled the app and reinstalled it but the problem again repeats after 24: hours kindly help

  • mendezmusic Rev. Marcos Mendez (@mendezmusic) reported

    @thingsgregsees @FitbitSupport @Apple The cost of the Apple is steep, but I know Apple customer service is top notch. At least in my experience with them. I hate that I already sunk $200 into a product that is trash now. And I'm out here waiting for a replacement device and company that I'm quickly losing trust in.

  • spode411 Becki (@spode411) reported

    @mendezmusic @FitbitSupport I've had some manner of fitbit since 2012. Sometimes they're good, sometimes they accuse me of not cleaning my device & personally causing the problem until I prove that's not the case. Their bands have historically been ****** for me so I always have an Amazon one on hand.

  • pushpakladdha pushpak laddha (@pushpakladdha) reported

    Sent my @fitbit Sense because it was bad quality. Its been 11 days sent by Fitbit provided shipping label.. its still in transit Dont know what @fedex service used. Customer service at @FitbitSupport is very bad.. Complained no effect so far cant imagine its part of Google. bad.

  • mendezmusic Rev. Marcos Mendez (@mendezmusic) reported

    @karent161270 @FitbitSupport I've been reading terrible #FitbitSupportSux stories all morning. I'm in the same boat. My device malfunctioned and I've been waiting a month for a replacement device. Can I ask, how long did you wait to get your replacement device the first time?

  • thisnolalife Julianna (@thisnolalife) reported

    I get really annoyed that my @fitbit doesn’t register floors properly. They’ve got me down for 1 single floor when my mom’s old place has two sets of stairs and I traversed them endlessly today. #hmpf

  • Teresa89086981 Teresa (@Teresa89086981) reported

    @FitbitSupport my alexa app has disappear can you help. I have a versa 3

  • lav_kd quarantine_tarantino (@lav_kd) reported

    @FitbitSupport @fitbit My Fitbit inspire HR is not working properly. I am trying to reach you but unable to do so. Please look into this asap.

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