Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Kate Bish
(@Katebish) reported
@FitbitSupport hi, my notifications have stopped on my phone - when I go to the app notifications section it is blank. Any ideas to fix this?
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Bek
(@FroggyBek) reported
@FitbitSupport beyond frustrated. 30% off on a purchase of a new device is unacceptable if your product doesn’t last a full year without some kind of problem
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Wolves Wanderer
(@im_man_magic) reported
@fitbit @FitbitSupport @FitbitUK hi could I get advice/support on getting my Fitbit repaired, this is my 2nd Fitbit in 15months & I really don’t want to buy another one. The part where the strap attaches has broken off 🥲😬 the Fitbit works but I can’t wear it! Gutted 😞
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rama iyer
(@ramavk) reported
@fitbit Don't buy @fitbit @FitbitIN .... They are very poor and pathetic at post sales service...
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Riddler
(@Riddler83843) reported
from
Moscow, Idaho
@FitbitSupport To summarize my latest interaction: 1. There is no fix for the sync issue. 2. No timeline for a fix to be released. Unclear if they even plan on releasing fix. 3. No plan to notify affected users if/when fix is available. 4. No outage posted. Nice work, @FitbitSupport
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Doris Dotty
(@DebbieGermain18) reported
@fitbit please let customers know not to buy fitbit devices if they have a new galaxy flip 4 phone. They have connectivity issues that fitbit cannot fix currently or give timescales as to when this will be resolved.
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David Robertson
(@bjdrobertson) reported
from
Manchester, England
@FitbitSupport the add payment vibrate notification that randomly occurs on my charge, needs sorting. I’ve deactivated it in settings on the website. Still happening. Bad call whoever thought pushing payments was a good idea. Especially in U.K. where not all banks can be added.
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Jandepanime
(@Jandepanime) reported
@FitbitSupport i have sent my problem into your dm please look into it.
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DJ Dinamique 🇫🇷 🏴 😷 💙
(@DJDinamique) reported
@FitbitSupport It's a problem with OneUI and Bluetooth implementation —if it doesn't get fixed, I'll send it back to Amazon.
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Charlie Martin
(@Cstarb) reported
@FitbitSupport Very disappointing that you would not help and give no reason why you couldn't.
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RRK
(@RRKDMK) reported
@fitbit @FitbitSupport Not happy with the way your Fitbit Ionic Recall works on the issue. No proper solution and dragging things like anything. You have disabled my watch and also you won’t refund the payment. Totally not acceptable right?
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ᴄʜʀɪs ʙʀᴏᴍᴘᴛᴏɴ
(@ChrisBrompton) reported
@FitbitSupport It might sound weird but what about when washing up? Would washing up liquid cause a problem?
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🇮🇨 Yandrak
(@Flejedemojo) reported
Hello! @FitbitSupport, i cannot login on my phone with the last android version to the Fitbit app , but i can in a tablet with an older version. Is there any way to login in newer versions?
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Sparkly 🥑
(@SaraParker411) reported
@fitbit I have been on the phone and on chat to resolve my "Fitbit Won't Sync" problem for nearly 3 hours with your support team when I finally said **** it and went online to buy a new one with the 35% code I received bc you couldn't resolve my issue. 1/2
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Riddler
(@Riddler83843) reported
from
Moscow, Idaho
Thursday: CSR tells me to buy new phone. Friday: different CSR says app update available in Play Store. It's not. Sunday: no app update available. Different CSR says there is no timeline for a fix. What the hell @FitbitSupport? Seriously @Google?
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