Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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archblr
(@archblr1) reported
@FitbitSupport I am reiterating that my problem is that there is a blank screen with no logo or any notification. When I tried the factory reset by pressing three buttons I could not see anything only a light blue glow. Please understand and resolve the issue
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DMIL421
(@DMIL421) reported
@FitbitSupport As I said, poorly designed and doesn't work at all for those of us that are essential workers whose days start late at night. I'll post the request and feedback, but surely you can see where this is a problem and shows a significant lack of appreciation for people like me.
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Megan
(@Megs2199) reported
from
Leeds, England
@FitbitSupport Hi, my Fitbit versa 2 isn’t tracking the calories I’ve burnt correctly, even though I’ve tried to reset it. Can I have some help please?
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Richard Dorman
(@Sheridan01) reported
@FitbitSupport Syncing is not the issue lately, your app keeps freezing.
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Iam Mudlet
(@IMudlet) reported
@lecanardnoir @fitbit looks like the "forever young" idea of deepak's has turned to ****
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Yvonne Cooke
(@XxVampiredYvxX) reported
from
Galway City, Connaught
@FitbitSupport I had an email saying my account change request was successful. I've not requested this so changed passwords etc. Now I can't log into the app help please!
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Sciuridae Hero
(@attritionorg) reported
@fitbit Sure but kind of weird customers have to go out of their way to report a problem a second time, on a second medium, that should be common sense UX really.
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Vickie Doswell
(@okienursevickie) reported
@FitbitSupport I am still having trouble with my Fitbit syncing sleep and steps. I have turned it off, recharged the battery for several days, reset it, etc. I don’t know what to do. I have an Alta HR and I think that update isn’t working for it at all. Up until last month I had no problems!
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dan chall
(@danchall) reported
@FitbitSupport Clock-change Sunday is coming up. Can we expect a repeat of the semi-annual trouble with the hourly activity display? It’s not a big deal, but I was advised more than once to go through a bunch of the standard remedies, and those efforts always wasted time.
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Fannie Schapiro
(@runninggirl48) reported
@fitbit Poor customer service - how to show you don't care about longterm customers!
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Nirbhaya Pahwa
(@nirbhayapahwa) reported
@FitbitSupport Hello! Got a new device but a lot of the functions stopped working after first day itself. I'm not getting any message or call notifications on my tracker. Please help.
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Jo Rose
(@jorose80) reported
@FitbitSupport Hi. I would like to add the strava shortcut to my Versa 2 but am unable to do this. Please help.
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Cat Shanley
(@CatCShanley) reported
@FitbitSupport Trying here. I can't turn the imessage notifications off on my Inspire2. Tried everything (uninstalling, installing, logging out, etc). Option wont open in the settings. Could someone help? I am seriously considering switching to Garmin after 6 years of FitBit.
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Sharon Tait
(@Mrs_gimble) reported
@FitbitSupport please advise best way to get help with a faulty unit - thank you
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Carol OByrne
(@Ballykeeffe) reported
@FitbitSupport Hi I am still locked out of my phone. I cannot find the Device Lock section on my app. I've also tried to factory reset the watch but can't seem to so that either. Help please!
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