Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Christina Boyle
(@CBoyle312) reported
@fitbit Worst customer service by far
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DHL Express India
(@DHLExpressIndia) reported
@anantsinghal84 @fitbit @FitbitSupport Hi Anant, We regret any inadvertent inconvenience caused. Please share/ DM your email ID/ contact number so we can help you with this.
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IG: @ SHANEMICHAEL.CO
(@shanemichaelco) reported
@gretters15 @fitbit You'd win cause I have sleep problems but I'd still be down lmao
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Charlie Insall-Jones
(@CIJ40) reported
@FitbitSupport your LIVE CHAT button does nothing on your website. I got a SENSE in Dec/20. Recently there was some trouble with syncing and then an update came through which I did but since I did that, now although full charged it runs out of battery within a couple of hrs😫🤔
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Consequence is no coincidence
(@BlueSteelDC) reported
@FitbitSupport I can but let me summarize Me: My Fitbit is broken and still under warranty Fitbit: Send us, these 4 things. I send the 4 things. Days go by. I follow up. Fitbit: We didn’t process your claim because X is missing in the claim Me: Were you going to tell me? Repeat
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Xeno
(@TaruPanther) reported
@FitbitSupport @TalmageMcG I'm getting the same problem on my Versa 3, no fix has worked.
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Democracy is still imperiled. Fight for it.
(@MadameBeloved) reported
@FitbitSupport This is the standard advice provided on the help forums but it doesn't address the problem with the Charge 4 adding random steps. I sent my email address via Facebook.
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01101001 01100100 01100010
(@iiimhotep) reported
Can we have a screenless fitness tracker from @fitbit or @Garmin that doesn't look terrible
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Kim (she/her) 🏳️🌈
(@akseabird) reported
both use the devices and May become pregnant at some point. @fitbit has been ignoring this issue & requests from a large chunk of the people who make up more than 60% of its user base for years.
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HibikiRush
(@HibikiRush) reported
@FitbitSupport Placed order 15964bydsk2wc 6/11 w/ 2 day shipping. 6/16 still not arrived. You guys sent it FIRST CLASS with USPS. Terrible.
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Melissa Nethkin
(@thunderstorm106) reported
@FitbitSupport I got it fix
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Diane Ashby
(@DianeAshby2) reported
@FitbitSupport hi can you help me pleaseI have purchased a Fitbit Charge 4 and it will not charge. I have followed the trouble shooting guidance and rebooted it but still cannot get it to charge. Thank you
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Martin Laker Ockovsky
(@laker_faker) reported
@gwmccull @Una @fitbit Most of the things I want to find on my watch I can never find :/ And the ux of changing watch face, or trying to sync the phone with the watch and many other things are imho terrible. But maybe I'm just doing singing wrong
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Dian
(@dianvisser) reported
@FitbitSupport Hello, my Charge 4 wristband is nearly broken after 8 months of usage. Is there any possibility you can send me a new one?
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Debbie Jordan
(@debjordanpaints) reported
@FitbitSupport My Charge 3 screen is getting very dim. I did the reset and it did not help. I have had this device for about 2 years. What can be done to fix this?
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