Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • jentlejen101 Jennifer Reynolds (@jentlejen101) reported

    @Freckles3921 @FitbitSupport @FitbitUK I keep getting the same stock responses from Fitbit - it’s with the couriers so it’s not our problem. Apparently they see this as fulfilling their warranty obligation. I’m shocked at how bad their customer service is.

  • CindyCh38533145 Cindy Chambers (@CindyCh38533145) reported

    @FitbitSupport My Fitbit app on my laptop says that it is not 'bonding' What does that mean and how do I fix it? No information is being transferred from my tracker to the app.

  • LostLaraBlog Lost Lara (@LostLaraBlog) reported

    @FitbitSupport Are you a robot or is this just a really bad script?

  • Freckles3921 Freckles392 (@Freckles3921) reported

    @Brampto18996083 @fitbit Fitbit don’t give a damn where ur parcel is. It’s appalling customer service. I’ve spent hours on emails & calls & tweets & chats. They don’t email you back & when they eventually do it’s to tell u it’s not their problem. Suggest contacting GLS which u can’t do.

  • MariAndAnne Marianne (@MariAndAnne) reported

    @FitbitSupport your device is not working again. Connection gets lost all the time after the latest update. It was FINE before!

  • JoPhilippart jo philippart (@JoPhilippart) reported

    @FitbitSupport can someone help - my Fitbit sense unpaired itself on Monday night whilst I slept and I’ve been trying on and off to repair it since , with no joy . I only had it for Christmas

  • LoonyNargles Cinderella (@LoonyNargles) reported

    @FitbitSupport The problem is there aren't any available to buy... Guess I'll just have to buy one from a third party then

  • ScottishKev Kevin McDonald (@ScottishKev) reported

    @FitbitSupport It would be great if I had a functioning watch to do this with. Terrible service, would not recommend!

  • _kathryn__black KB (@_kathryn__black) reported

    @FitbitSupport Hi, my sleep has stopped syncing. How can I fix this? Yesterday I had to reset the Fitbit, but I don't want to have to do it every day. Thanks!

  • Freckles3921 Freckles392 (@Freckles3921) reported

    @Brampto18996083 @fitbit Don’t expect Fitbit support to help you on this. I ordered mine in December & still not here. Fitbit not interested. GLS useless & can’t even contact them. Best bet is to do as I have done & request a refund & do yourself a favour & buy anything but another Fitbit.

  • TheAcornWarrior Robert James, Jr. (@TheAcornWarrior) reported

    @FitbitSupport my aria scale keeps displaying an "err" message how can I fix it? Or does it mean its broken? Help!

  • samanthamcgarry Samantha McGarry (@samanthamcgarry) reported

    @FitbitSupport Thanks. If the iOS is still 10, that's a problem? I think I know the answer.....

  • MariAndAnne Marianne (@MariAndAnne) reported

    @amlb52 @FitbitSupport I have the same problem and I really don't have time or energy to always sync it EVERY TIME many times a day it decided not to notify me of calls or messages. I'm too busy for always checking my phone and playing with it. The update RUINED the device!!

  • Freckles3921 Freckles392 (@Freckles3921) reported

    @jentlejen101 @FitbitSupport @FitbitUK Hi: nothing left at all. Guy didn’t know why but if you google GLS they are awful. Parcels missing all the time. I’ve agreed a refund of my money if it isn’t here on Friday. I’ll never buy or recommend fitbit to anyone. Customer Service terrible.

  • AnikoTevvit Ani Kotevvit (@AnikoTevvit) reported

    How'd I manage to do 19,000+ steps on a day when I'm not working and therefore not running from site to site? No wonder I'm tired. #Fitbit @fitbit

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