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Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Wolfsburg, Lower Saxony 1
Oldenburg, Lower Saxony 1
Hamburg, HH 1
Vincennes, Île-de-France 1
Mainz, Rheinland-Pfalz 2
Le Mont-sur-Lausanne, VD 1
Bünde, NRW 1
Beaumont-Hague, Normandy 1
Karlsruhe, Baden-Württemberg 1
Quaregnon, Wallonia 1
Lille, Hauts-de-France 1
Montauban, Occitanie 1
Cavanac, Occitanie 1
Châteaulin, Brittany 1
Sainte-Geneviève-des-Bois, Île-de-France 1
Paris, Île-de-France 1
Marseille, Provence-Alpes-Côte d'Azur 1
Issoire, Auvergne-Rhône-Alpes 1
Dillenburg, Hesse 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • bradmnewman
    Brad Newman (@bradmnewman) reported

    @clevermonkey93 @FitbitSupport Same issue here. Just sent a DM.

  • _CoachMcCoy_
    Rico McCoy (@_CoachMcCoy_) reported

    @FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.

  • JenniferMcFar16
    Jennifer McFarland (@JenniferMcFar16) reported

    Anyone else having trouble with @FitbitSupport

  • GeeNifty
    Air Friar Tuck ⊛ 🐓⭕ (@GeeNifty) reported

    @FitbitSupport I've just been told by your support team you can't help me log in because I had an old account registered? He couldn't remove my old one. He wouldn't pass the call. So what now? I just return the device because I can't login? Really disappointed

  • DanielleGillie5
    Danielle Gillieron (@DanielleGillie5) reported

    @FitbitSupport I can’t change to my Google account as it says I have my child on my account but I don’t . Please can u help me delete her so I can switch to Google

  • JC5412154088
    JC5412 (@JC5412154088) reported

    @FitbitSupport @Google After more then a decade using Fitbit watch for GPS tracking of my (hundreds) of exercise, I inform you that I am leaving the brand. On my Sense 2, the GPS is since beginning of the year total garbage. You screwed up. ByeBye

  • bdweis
    Barry Weis (@bdweis) reported

    Hello @Garmin longtime @FitbitSupport customer here. Making the switch, don't let me down. #HeartWarrior #RunningForMyLife

  • caw727
    C-Dubya (@caw727) reported

    My @Google Fitbit Sense 2 is less than a year old and not working properly. Anyone else having this problem since the app was updated? I would like a replacement @FitbitSupport !

  • markyp46
    Mark Pearce (@markyp46) reported

    Hi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?

  • themainapp
    themainapp (@themainapp) reported

    @FitbitSupport sent you multiple DMs about issue with my Fitbit air and received no response. Are you going to provide support or not?

  • sanjeevsethi1
    SANJEEV SETHI (@sanjeevsethi1) reported

    @FitbitSupport hi..I am having issues with my fitbit charge 5. The screen has gone blank. Tried all troubleshooting but nothing is working. The logo comes on after pressing the button 3 times on the charging cable. But the watch does not reboot. Please help

  • SoCalLakerGirl
    ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported

    @FitbitSupport why are you calling it "migrating" our accounts frm fitbit to Google when you are making me create a new account for my child?! That's not migrating, that's creating a new account @googlehealth you need to figure this **** out. My daughter & I can't use our watches

  • bodhicat
    Helen McGrane (@bodhicat) reported

    @FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!

  • RudmanEsq
    Stephen Rudman (@RudmanEsq) reported

    Hey @FitbitSupport and @googlehealth. My FitBit Aria Air won’t synch with the updated app. Please fix it ASAP!

  • MichaelBaine
    Michael Baine (@MichaelBaine) reported

    @HollyDolly1708 @fitbit @Vitality_UK Yep me too. The app is always plagued with issues. They keep brushing over it. They need to actually fix some fundamental issues.

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