Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Ryan
(@jack_ryan46) reported
@FitbitSupport After 6 months of the fitbit working perfectly for once, it is now not working correctly. Just not collecting or calculating sleep/hrs monitor data among other things!
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B Taylor
(@twitster29) reported
@FitbitSupport It’s beyond that. You asked for info which I gave. Then Gave me generic advice that didn’t work. Then sent me a customer satisfaction questionnaire which I responded with “very dissatisfied”. Is there anything else you will do? This is not an individual issue. It’s your system.
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Brandon Grabski
(@IvoryTower1729) reported
@fitbit @FitbitSupport What ******** is your problem, I can’t set up anything other than an Ace for a kid? What a ****** set up you have. What a ******* waste.
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Susan Cambier
(@susan_cambier) reported
@FitbitSupport my sleep is not being monitored for last 4 days. Neither is exercise shown on the app though device shows steps. Battery charged. Sensor clean. Wearing snug but not tight. Help
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C.J.
(@cjIsALock) reported
@FitbitSupport ...night and awake for hours. The numbers are showing no difference between the two. Therefore, I question either how they are measured or their error bars.
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Jenny Shipway
(@jennyshipway) reported
@FitbitSupport So the *look* of it isn't bad, and some of the data is presented really nicely. It's just the organisation of how you access different features, and the confusing differences between how things are presented in the mobile app and on the website.
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Lance
(@LinguisticBlues) reported
Hi @FitbitSupport - are you able to offer customer service other than what I have just received, which is 'just wait and see if it gets fixed :) ' ? Had this issue since October, still no resolution. Not good enough! #Fitbit #badcustomerservice
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Gill Paton
(@paton_gill) reported
@fitbit I have a fit bit charge 3 and got it on my birthday 14th July 2020. Now the battery life is poor after charging it full and also u can't see the screen. Can you please help as I use it daily ?
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Steve Crapper
(@scrapperuk) reported
Started taking @goustocooking meals again to see if it can help accelerate a bit of weight loss. Tasty, quick, easy recipes but no barcode to scan to quickly log against @fitbit or @MyFitnessPal. Disappointing. A missed opportunity
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shelly-anne cupid
(@arrowgirl) reported
@FitbitSupport I need your help please. I purchased a Fitbit Versa 2 on May 4, 2020 but noticed today that the face of the watch is coming detached from the frame. Is this something that can be fixed?
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Jay Thandi
(@jaythandi1989) reported
@fitbit @FitbitUK had my watch on while out yesterday. It wasn't low or on red, but died. Since then it won't recharge and occasionally shows a red battery with an exclamation ❗ symbol. Is this a common issue? Can it be fixed? I have a Versa 2
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The__Farmster
(@The__Farmster) reported
@fitbit @FitbitSupport @FitbitUK Me: Walks up 4 flights of stairs quickly, that takes me up two floors. My fit bit: “0 floors”. (The next day) Me: Has done nothing so far this morning, other than crawl out of bed and sit down. My fit bit: “3 floors”. Seems a bit odd.
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Sarah Bennetto in Melbs
(@sarahbennetto) reported
@drasticsturgeon @FitbitSupport @FitbitUK I used their Chat Live service on their “contact us” page, and it was phenomenal. They did troubleshooting with me, then confirmed it was a weird problem with the FitBit and arranged to send me a new one! Are you inside your warranty period?
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Leah Janosko
(@ljanosko) reported
@fitbit I did 59 minutes on the elliptical. Calf and flutes barking and my Fitbit has 629 steps. WTF??? I can’t set this thing to recognize my effort
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Nicky Henwood
(@henwoods1) reported
@FitbitSupport can someone help me please