Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 11
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1
Toms River, NJ 1
Vancouver, WA 1
Olympia, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • niais Sarah "Off-brand" Tuttle (@niais) reported

    @m0nk3yphd is having the worst conversation with @fitbit @FitbitSupport. Somehow they've activated a fake 6mo "subscription" for a fitbit he doesn't have, so he can't subscribe for a fitbit for himself and they somehow can't fix it.

  • summ3rnotwinter 🌱 (@summ3rnotwinter) reported

    @FitbitSupport Nope. I have been through every step. It doesn’t not work. Even tried different devices. Considering this day and age I feel like it should definitely not be an issue but yet here I am unable to track my heart rate.

  • Nick95518607 Nick (@Nick95518607) reported

    @FitbitSupport My Fitbit sense stopped working as soon as I entered Cuba. I use Xiaomi MiA 1 phone. I have been using Fitbit sense for 2+ years on same phone no problem. PL. Respond..🙏🙏🙏

  • ishita_mat Matty Moo (@ishita_mat) reported

    @b_debangana @FitbitSupport @fitbit Such a flimsy product! My strap broke off too and I've already gotten the watched replaced because of an issue. This is the 2nd time it's conked off. I see that they've got a lawsuit in the USA for their products overheating. Only want to track burning calories, not my skin! :(

  • NayerHassaan Nayer Hassaan (@NayerHassaan) reported

    @FitbitSupport I made the terrible mistake of purchasing a @fitbit Sense 2 on November 18. From day one the watch did the following: (1/8) #Fitbit #fitbitsense2 #sense2

  • RetroTims TimsRetroSessions (@RetroTims) reported

    @fitbit I just upgraded to the versa 4 not knowing that the spotify app is no longer supported. Is an update coming for it? I used the old versa 1 to control music at work but it was slow and clunky.

  • bobfrancis33 Bob Francis (@bobfrancis33) reported

    @FitbitSupport can I plz get some help on my rebate for the watch u recalled? It’s been 7 mos. Every time I email support we start over & nobody follows through.

  • heytheredude Overeducated (@heytheredude) reported

    Bah @fitbit just offered me 60% off fitbit premium. Expires on the 17th. Gahhh don't you know i'm poor right now?!

  • PJHBookkeeping Penelope Hof (@PJHBookkeeping) reported

    @FitbitSupport @FitbitSupport this problem was raised back on the 19th December and you are just replying now? It has been resolved as I used other channels to contact.

  • TravisJ12 Travis Juszkiewicz (@TravisJ12) reported

    @fitbit I love your product but (as someone who uses the app daily) the app is straight garbage

  • JosefLCoffey1 Josef (@JosefLCoffey1) reported

    @fitbit /I'm charging my Flex 2 but no battery progress icon is showing. In fact, the screen is blank. Can someone suggest what might be the trouble?

  • Thegoodbyegirl1 TGG303 Jacqthew (@Thegoodbyegirl1) reported

    @FitbitSupport Hi, I seem to be having issues charging my fitbit charge 4, purchased June 2021. Can you help?

  • tsakapo Tolis Tsakmakis (@tsakapo) reported

    @FitbitSupport my Charge 5 stopped working all of a sudden. I went through all troubleshooting steps and I even bought a brand new charger (in case that was the issue) but it’s still dead. That happened right after a recent firmware update. Please have a look!

  • SamanthaPolden Sam (@SamanthaPolden) reported

    @fitbit I've tried pairing my Samsung flip and my charge hr but it won't connect. I have deleted the app, I have restarted my phone and I have made a new account and it still won't work. Please help

  • KhusbooSurana Khusboo Surana (@KhusbooSurana) reported

    @FitbitIN @FitbitSupport sent you a DM. lost my charger. Please help asap.

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