Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 16 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
| Parkland, FL | 1 |
| Lexington, KY | 1 |
| Landau in der Pfalz, Rheinland-Pfalz | 1 |
| Alexandria, VA | 1 |
| Wausau, WI | 1 |
| Edmond, OK | 1 |
| Bayonne, Nouvelle-Aquitaine | 1 |
| Miami Gardens, FL | 1 |
| Oakville, CT | 1 |
| Lawrenceville, NJ | 1 |
| Saint Paul, MN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Radford
(@radford_mr) reported
@FitbitSupport Yeh and that was not helpful at all? My watch is not working wont reboot,and is under a year old! Please advise what i should do..
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Paula 💙 ☮️💟⭐️👨👩👧 YNWA
(@MrsHoldenLFC) reported
@FitbitSupport I have a versa lite which is 15 months old. I briefly wore it in water but it’s stopped working. I’ve completed the 10 second hold the button down but still nothing. Can you please help? Thanks
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Jo Parry
(@Duns87) reported
@FitbitSupport trying to file a claim for a damaged band on my daughters Ace 2 but going round in circles on the website “something went wrong”. Can anyone help?
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💞Tracey James💞
(@traceyyjames) reported
@FitbitSupport Two months of incorrect floors climbed. Customer support unable to give a time frame as to when the issue will be fixed. Shoddy service for a product only 6 months old.
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Dr ToYou ⚽ 🐔🍷🇺🇸🏴👹
(@wkuviolet) reported
@Garmin had sent me replacements and then let me send the wonky/broken ones back. Three times. And quickly. The @fitbit still worked, it just broke where the strap attached. But if this was the policy, then so be it. So on Monday, August 2, I put it in the mail. 3/x
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Nescape
(@Nescape13) reported
@thefatdoctoruk @novonordisk @fitbit Doesn't help though does it
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Lakshmi Vinay Kumar
(@vinaynallamothu) reported
@fitbit My fitbit watch battery drains with in minutes. Please help with India customer care or service center address, Hyderabad, India
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TheApptrackers
(@TheApptrackers) reported
@AmazfitGlobal These support replies are useless with all due respect. You just link people to an email address or a ticket page. Look at the support replies offered by @FitbitSupport They actually try and resolve the issue with a reply. I wouldn’t purchase another Amazfit product again 👎🏻👎🏻👎🏻
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Lakshmi Vinay Kumar
(@vinaynallamothu) reported
@FitbitSupport @fitbit My fitbit watch battery drains with in minutes, please help me with India customer care number or service center address in Hyderabad, India
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Amanda Faye
(@danceralamode) reported
So finally @fitbit responds after weeks of waiting for an email response. They have no clue what the problem I'm reporting is and the "special team" that handles these issues only gives generic answers that dont work. Continued crap customer support from @FitbitSupport
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jane wadsworth
(@jane_wadsworth) reported
@fitbit @FitbitSupport Sent my Fitbit back as stopped working. Only bought it in March. You’ve sent it back to me and still not working and no response to email !
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Scooby2
(@Scooby286664864) reported
@FitbitSupport Odd how when I buy a new strap tye irritation goes away. Hearing of a lot of people with this issue
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Alice Powell
(@alice13powell) reported
@FitbitSupport I’ve done all that and still not working.
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Julie McCoy
(@LAjuliemccoy) reported
@FitbitSupport If you guys haven’t figured out yet that different activities burn different calories, this isn’t going to help.
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Kenzie
(@Kene1996) reported
@FitbitSupport I love my Versa 3 but you really need to fix your warranty policy. I've never had to send in a defective product before receiving the replacement and having to include all items that came with my device. 2 weeks without a fitbit, might be time to switch to Samsung.