Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 25
Charlotte, NC 3
New York City, NY 2
Frankfurt am Main, Hessen 2
Derry, NH 1
Bellevue, OH 1
Madison, WI 1
Cork, Munster 1
Phoenix, AZ 1
Apple Valley, MN 1
Madrid, Comunidad de Madrid 1
Hohenlinden, Bavaria 1
Nicholasville, KY 1
Köln, NRW 1
Chardon, OH 1
Chester, VA 1
Bremerhaven, Bremen 1
Naples, FL 1
Beverly, MA 1
Wallingford, CT 1
Walsall, England 1
Queens, NY 1
Casper, WY 1
Village of Shorewood Hills, WI 1
Madison, AL 1
Perkasie, PA 1
Toledo, OH 1
Portage, MI 1
Snellville, GA 1
Columbus, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Natbenham Nathan Benham (@Natbenham) reported

    @FitbitSupport my Versa3 has stopped sending notifications to my android phone tried all reset including factory. Can you help me as your live chat support is ignoring me.

  • MaureenWilde3 Maureen Wilde (@MaureenWilde3) reported

    @FitbitSupport Nothing seems to work have restarted if restarted Bluetooth after it refuse to sync. This is third fitbit but never had this problem with first two

  • lee_paddock70 Lee David Paddock (@lee_paddock70) reported

    Has anyone else had issues with #Fitbit and the #Ionic being deregistered? I have had no joy with either my discount on a new watch or my refund. Is it just me or are other’s finding @fitbit customer services poor?

  • DaretoJona Jona (@DaretoJona) reported

    @FitbitSupport can anyone help with my refund / replacement for my Ionic please I’m stuck in a viscous loop

  • padwar250 Paddy Carroll (@padwar250) reported

    @fitbit Fitbit you send me a return label from another country and won’t issue me a replacement this is really poor sort it out

  • myramurphy45 Myra Murphy (@myramurphy45) reported

    @FitbitSupport Your new straps are very poor. Went sea swimming earlier

  • thinkbluee Alicia (@thinkbluee) reported

    I might be finally done with @fitbit. Not only did I have to get yet another replacement under warranty (within the first year), but they sent me a broken replacement that I now have to send back before I can get another replacement for my replacement. 🙄

  • Jake_Icon jaketheicon (@Jake_Icon) reported

    @WKBN Hey are you interested in doing a piece on a local person getting burned and scarred by a @fitbit Sense Smartwatch and asking for a replacement and only getting a refund of the sale price so he can't even buy a new one and @FitbitSupport not doing anything to help? #unfair

  • queenlori99 Lori (@queenlori99) reported

    @fitbit @FitbitSupport Help. I am so upset and in tears. I sent my fitbit back in January to have it replaced because it stopped charging after 6 months.They closed my case and I never got a replacement or money back. Their so called "warranty" is bogus. Now I'm the looser. I'm out over $150

  • clarejdaly Clare Daly (@clarejdaly) reported

    If I increase my activity, my @fitbit Cardio Fitness Level goes down. If I rest, it improves. I am sick, not deconditioned. #MECFS

  • Jake_Icon jaketheicon (@Jake_Icon) reported

    @wfmj Hey are you interested in doing a piece on a local person getting burned and scarred by a @fitbit Sense Smartwatch and asking for a replacement and only getting a refund of the sale price so he can't even buy a new one and @FitbitSupport not doing anything to help? #unfair

  • JosephHockertSr Joseph B. Hockert (@JosephHockertSr) reported

    @FitbitSupport They said they cannot fix it and even though it's not 2 years old it's not under warranty. You offered me 35% off another one. Which was the same deal I saw last week but that's okay. No need to follow up thanks

  • RealHaraldJezek Harald Jezek (@RealHaraldJezek) reported

    @thinkbluee @fitbit Happened to me too......I got 2 replacements within the warranty.....both were bad and by the time the 2. replacement was broken, the warranty was over and Fitbit basically gave me the finger. I'm also done with fitbit.

  • CllrDent Cllr Matt Dent (@CllrDent) reported

    @FitbitSupport Hi Fitbit, I'm having issues with an order. @DHLexpress are supposed to be delivering it, but they've failed to do so the past two days. Today they say they've delivered it, but not to me, and I've no idea who or where it's gone to. Are you able to help please?

  • theniki94 Next: Rome Season 8 ❤️🤍 (@theniki94) reported

    @FitbitSupport My device is good , I just had to search and type the URL manually because your site is kinda broken

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