Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • EmilyBoychuck Emily Boychuck (@EmilyBoychuck) reported

    @FitbitSupport I got the new versa 3 today. Tried setting it up and resetting it 3 different times. Heart rate not working. Unsure what to do.

  • curlymo_99 Maura (@curlymo_99) reported

    @FitbitSupport Did you read the tweet before posting this? Or is this just a bad chat bot?

  • gibeau_stu Stu Gibeau (@gibeau_stu) reported

    @FitbitSupport damned hourly activity is messed up. I try to set it from 8am to 4pm and it keeps changing the time. Sometimes it changes the start time to 5pm!!! You seriously need to fix this flaw

  • Sonal25661885 Sonal (@Sonal25661885) reported

    @FitbitSupport I had a conversation with this support team in DM last week and got no help. Please give me a number where I can call and talk to someone. The number mentioned on your website cannot be reached.

  • Shashik54781016 Shashikant Verma (@Shashik54781016) reported

    @FitbitSupport I am not able to sync data from Fitbit HR since last 2 days . Has always worked without any problems. I tried switching off Bluetooth and turning it back on , restating my phone and the Fitbit app without any luck even install reinstall Fitbit app didn't help.

  • kmyrestam13 Katie (@kmyrestam13) reported

    @FitbitSupport i’m not the one with the bug @fitbitsupport it is @slickfixation who posted the thread whose concerns you brushed off before who is dealing with an issue.

  • curlymo_99 Maura (@curlymo_99) reported

    @DeborahCurran @FitbitSupport The responses really are astonishingly poor!

  • beemancini BM (@beemancini) reported

    @FitbitSupport I can't believe how terrible your website is. I have gotten kicked from customer support chat twice and now it says I have reached my limit of help? Extremely disapointed to say the least

  • curlymo_99 Maura (@curlymo_99) reported

    @FitbitSupport Fix the bug and I might. Otherwise, no chance.

  • hollyllouise1 Holly❣️ (@hollyllouise1) reported

    Hi, I have a fitbit inspire watch. The automatic sleep tracking stopped working in January and I haven't been able to get it to work since. I've tried restarting the watch and made sure its synced. Is there a way to fix this or is my fitbit faulty? Thanks :) @FitbitSupport

  • DeborahCurran Deborah Curran ZeroCovid & Mask Supporter (@DeborahCurran) reported

    @FitbitSupport @slickfixation Those responses are not good enough. The poor woman shouldn't have to vote. Whoever added this to the app is desperately uninformed, they need to un-ad the notifications. This is distressing. Take this back to the design team & tell them to take it very seriously & fix it.

  • tonypar2 Anthony Partou (@tonypar2) reported

    @FitbitSupport your customer service is absolutely disgraceful. Two Fitbit charge 3 both develop the same fault within 18 months and your team not only tell me I need to buy a new one AGAIN. I will be looking at an alternative brand for my next purchase. Terrible service.

  • TerryWalls7 Terry Walls (@TerryWalls7) reported from Canberra, Australian Capital Territory

    @FitbitSupport Bought as present for my wife Christmas 2019 from JB Hifi Woden. Paid $180 I think. After about 48 hours failed to boot up. Had JB Hifi look at it. They replaced. Same thing happened to the second one. Reimbursed. Told many were having same problem.

  • RyanLake2k20 Ryan Lake (@RyanLake2k20) reported

    @fitbit @FitbitSupport @FitbitUK anychance someone could help please my charge 3 will not connect to my phone I've tried everything and I'm starting to loose my patience all started happening when the app updated in my phone please help

  • DeborahCurran Deborah Curran ZeroCovid & Mask Supporter (@DeborahCurran) reported

    @curlymo_99 @FitbitSupport I thought the voting comment was bad and then I saw the responses you got! 👀

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