Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 11
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1
Toms River, NJ 1
Vancouver, WA 1
Olympia, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • dgriessmann Dave Griessmann (@dgriessmann) reported

    @FitbitSupport your app is garbage. Constantly dropping @fitbit connection and doesn't work right. Don't have this issue connecting to anything else. You want $ for a broken app. Nope!

  • krisp131 krisp 😷 (@krisp131) reported

    Tonight I place a curse on @fitbit, every employee, & every marketing person who had a hand in making my mother want to buy one because the Bluetooth connection has failed between her device and her phone and it is now my problem. I hope my face haunts your dreams.

  • ScienceOf2021 AlwaysLearning (@ScienceOf2021) reported

    @FitbitSupport How can you not know about this issue by now? Over a month since the reports started appearing and still not one single official response. Please explain...

  • emmapage51 Emma How (@emmapage51) reported

    @FitbitSupport I am now very disappointed and frustrated. Recently you sent me a replacement Versa 3 as mine would not pair with my phone and remain paired. It was fine. I have swapped my phone and now I have the same problem again. My replacement only came in July.

  • ScienceOf2021 AlwaysLearning (@ScienceOf2021) reported

    @FitbitSupport I would be more interested in resolving the actual root cause to the problem. The firmware you are pushing out is bricking devices right and left on at least 5 different platforms. No comments,nothing official, just quiet. We cannot even trust any FitBit firmware updates!

  • tropicalsparkle 🌴Diane Lynn☀️ (@tropicalsparkle) reported

    @fitbit It’s not working, not allowing me to vote or comment. All is closed or locked. I give up. I am due to upgrade in a few months. Going to change to a different brand. Charge 5 had 2 good features dropped. They are the reason I stayed with Charge. Charge 5 is not an upgrade from 4.

  • medhanama Ramesh Nama 2110 (@medhanama) reported

    @FitbitSupport 8 months already still no update.. this is very bad.

  • lesleyr23 lesley ☀️ (@lesleyr23) reported

    @fitbit Hi,I have a Fitbit charge 5 which is less than 9 months old. The battery life is now only lasting 1 day. I’ve checked all they usual - nothing running in the background. Help please. I know this is an issue lots of people are experiencing, please advise what is being done

  • discfunkcional jorge veytia zazueta (@discfunkcional) reported

    @patylicius @fitbit Don't waste your time, they're going to tell you it's your problem and they're going to wash their hands...and they're going to give you a discount so you can keep buying their crap

  • jonodnz ^JD (@jonodnz) reported

    @JJDodders @Apple @fitbit Well it’s not a fight from ourside … we offered apple engineers to even help them do it .

  • discfunkcional jorge veytia zazueta (@discfunkcional) reported

    @lesleyr23 @fitbit Don't waste your time, they're going to tell you it's your problem and they're going to wash their hands...and they're going to give you a discount so you can keep buying their crap

  • FinalFatnasty7 SimpleNotClean (@FinalFatnasty7) reported

    @JJDodders @fitbit Bad practices, move yo another watch as they don't respect their consumers

  • Gyga_9 Nick G (@Gyga_9) reported

    Worst customer service experience of my life @FitbitSupport I bought my watch back in July had it for 18 days until it broke and had to send it back to Fitbit for assessment. I heard back from them about 4 weeks later asking for my information for shipping, nothing else.

  • Blessed_525 Blessed525 (@Blessed_525) reported

    So mad @FitbitSupport right now. Yesterday I get a link to upgrade my broken Fitbit Sense to a Sense 2..button even said Sense 2. The code comes, but isn't good on the Sense. I am happy with the Sense.I am not happy that Fitbit made an offer and took it it in the 3rd link

  • abbynormal92243 Stacy (@abbynormal92243) reported

    @FitbitSupport I want to stop autopay but there is no way to do this from my account. Help.

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