Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Cara Liggins
(@LigginsCara) reported
One issue with wearables like @fitbit is the fact that external motivation is only effective for so long. At some point, people who weren't already fitness enthusiasts are going to stop caring about how many steps they took that day. How can DHT be used to combat this? #KIN6067
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Tom Linsley
(@tom_linsley) reported
@Spree_Fur @fitbit @FitbitSupport I have a Charge 4 that went out of warranty Jan.22nd. Not long after my wrist band broke away from the unit. I see others have had the same problem. What can I do to get a replacement or a fix? I cant use it this way and I really need it to work
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Samantha Scott 🚢
(@sammajade) reported
@FitbitSupport @fitbit the clocks changed yet you added 2 hours not one. How can I fix it? Thanks
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syme
(@symiex) reported
@FitbitSupport @FitbitUK Having trouble trying to navigate GLS's website and get support for a missing package. Are you able to track/help?
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batistutauk
(@batistutauk) reported
@FitbitSupport , what is the point in saying you will give free fitbit premium as part of the ionic recall, then your support chat refuse to help?
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planetWayne
(@planetWayne) reported
@MFP_Staff @MyFitnessPal @fitbit This isn’t a request for help more of a statement of fact. Where I originally had myfitnesspal linked to Fitbit, it became unlinked a few weeks ago, now when I try to link, I cannot unless I give myfitnesspal access to all Fitbit - including ‘friends’ why?
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Dawson Coriolan
(@CoriolanDawson) reported
@FitbitSupport wtf I've been a loyal customer and the product hasn't been that great..wrist band break etc. Do the right thing after charging 150 bucks and replace the band on the house. Nonsense dissatisfied 🚫
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STEMI
(@thewaxingslain) reported
@FitbitSupport @Mansi15175433 I have the same problem, I was thinking it was the battery but a change the battery and the problem continue... Maybe is a erro of updates
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Christopher P. Hood
(@HoodCP) reported
@FitbitSupport There was no issue with buildings or anything else, it's just a poor device. Have spotted a small discrepancy on 3 mile runs, but with a 13 mile run, the difference is huge.
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STEMI
(@thewaxingslain) reported
@brightsmilz86 @FitbitSupport I have the same problem, have u have a solution?
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☠️
(@Yate5y) reported
@FitbitSupport @fitbit I really need some help. I have 17 emails sent my myself to your support team. Not a single person can grasp what Im asking. I've mentioned it over and over again. It's like they are trying to reply to anything but what I've asked.
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Julian
(@JulianPT158) reported
@CHAOS96823395 @FitbitSupport That’s exactly the point. They have issued a recall notice, due to a burn issue with the battery. However, trying to get the refund is a different matter. Just got off the phone to them. I’m assured a supervisor will contact me today. I’ve no doubt they won’t though !
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allan
(@ahber58) reported
@FitbitSupport No one has given me a case number. I’ve spoken to two reps, and as usual, neither took ownership of my problem. They simply pushed me on to the next rep. That’s my experience with all of my @fitbit problems over the past year. None have been resolved.
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STEMI
(@thewaxingslain) reported
@MrsAliFoster @FitbitSupport Same problem, what was your solution?
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STEMI
(@thewaxingslain) reported
@Hellsfire @FitbitSupport Same problem, who u solution?
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