Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Joe McFetridge
(@joemc911) reported
@FitbitSupport I didn't find any response to my DM. I only see my message with a screen shot of the error I get when I try to log on to the website. The Fitbit app keeps saying my username/password aren't correct.
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JusticeForSSR🇮🇳
(@RanuMis80623545) reported
@FitbitSupport my Fitbit completely gone blank …screen became white ..plz help to fix it
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JopeTheWhale
(@JopeWhale) reported
@FitbitSupport do not buy this product! Major battery issues and even worse customer service. Total scam. Support could not be less helpful and even worse they banned me from the forums when I asked for their proposed fix. Opening a case with the BBB. Scam!
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Bram Heijs
(@Imagine_Imaging) reported
@BardettKim @FitbitSupport Feels like that was the strategy from the get-go. Poor CS, using email addresses with a high likelyhood of ending up in spam in order to claim emails being sent, but no response was returned from the customer. Frustrating they seem to get away with it...
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Bernadet Bakker
(@BakkerBernadet) reported
@FitbitSupport please help me get my refund back, it has been three months ago
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Lucinda Murray
(@LuciJ73) reported
@FitbitSupport Hi, I have been trying to resolve a problem re the iconic recall and subsequent payment, I've been told different things by different people ... I'm very confused and I just want my refund!! this has been going on for over 4 weeks now.
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LexyLexy2712
(@AlexiaAntoniou2) reported
@FitbitSupport It’s been more than 2 months. I spent a fortune on phone calls to Fitbit help centre. THIS IS A SCAM!!!! DO NOT BELIEVE THEM. DO NOT SEND BACK YOUR IONIC. DO NOT BUY ANOTHER FITBIT!!!
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BeerSquatch
(@WiliestCubbs) reported
Just wondering if the good folks at @fitbit or @FitbitSupport could help me figure out how to get a certain range of data from my #tracker? I work in public schools and #walk a lot. I'd like to know how far I've walked this school year.
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stripeylegs
(@Oscar_doggie123) reported
@FitbitSupport hi, my new Fitbit was despatched last Wednesday (18th May) on a 2-3 working day delivery with GLS. It still hasn’t arrived. I’ve sent a form to GLS but not had a reply. Their tracking states it will be delivered today - but it’s said that since Monday. Help!
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Pepe Silvia
(@PepeSilvia757) reported
@FitbitSupport your app is being garbage today. Not logging anything manually entered or scanned in for food.
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Adam Felts
(@Azrael_3412) reported
To date, it's taken 4+ weeks to RMA a broken @fitbit. I should have just bought a @Samsung. #beyondfrustrated
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Kim Bardett
(@BardettKim) reported
@FinPhysicist @fitbit What do you mean you have been told ''system down''?
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VonWeeden🛑
(@Von_Weeden) reported
I will NEVER buy another @fitbit product. @FitbitSupport is the worst.
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JopeTheWhale
(@JopeWhale) reported
@FitbitSupport @elonmusk Update- charge 5 is a scam. Spent hours engaged with support only to be fed the same useless tips and tricks. Banned from forums for highlighting the issue. What a joke. This company should be investigated. Do not buy this product.
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Satish Ramakrishna
(@FinPhysicist) reported
@fitbit : this Ionic recall scam is getting more funny day-by-day. If your intention was to get people to mail their Ionic watches back to you for free, you did it! I have been waiting three months for a refund after having mailed my watch back and today I am told - system down!
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