Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • hidinginthevoid riley (@hidinginthevoid) reported

    I am not overly happy that after having my @fitbit for just over a year, it's out of the blue just broken, screws on one of the band sides have sheared off. Checking the forums, this happens a lot. Kinda a joke really!

  • angie0711 ac 🤗🦂🍂🏺🌛🌳 (@angie0711) reported

    @FitbitSupport Hi, I can not sync up my Versa 2. Could you help me, please?

  • henrymah Henry Mah (@henrymah) reported

    @FitbitSupport @fitbit @FitbitSupport I am trying to return my fitbit, it won't sync to app. Email support doesn't work, you won't answer the phone, live chat disabled. Return button on website kicks to community forum. Please help.

  • hstanley_ Heather Stanley (@hstanley_) reported

    @FitbitSupport Please help, I have an Inspire 2 but cannot get it to vibrate for daily hourly activity goals. My previous Inspire 2 did it but not my current one.

  • jodieperidot jodie knowles-cripps (@jodieperidot) reported

    @FitbitSupport I am unable to log into my account and none of the password reset links seem to work at all I’ve tried 4 times. Please could someone help I am unable to use the online chat as it asks me to login. Thank you

  • sansom_amy Amy Sansom (@sansom_amy) reported

    @FitbitSupport @Brookedavis1984 Having the same problem! The password reset form is broken!

  • nickcousins81 nick cousins (@nickcousins81) reported

    @FitbitSupport Disappointing that I ordered my replacement charge 5 on Thursday and it’s still stuck in Netherlands despite it being a 2 working days delivery! Was working ok until the outage last week too! Sort it out @FitbitUK I could order from Amazon for next day or buy on the high street!

  • sansom_amy Amy Sansom (@sansom_amy) reported

    @FitbitSupport Have you tried turning your website off and on? The password reset form is the problem.

  • DeepuLuthra Deepak Luthra (@DeepuLuthra) reported

    @FitbitSupport That’s recommendation is not helping the cause . Hence I am requesting help

  • suehh1952 Sue M McQuinn (@suehh1952) reported

    @johnbrucex @BernieSpofforth @fitbit This was covered in the press conference. It hadn’t been synced recently so provided no help.

  • kattymark23 Katty Mark (@kattymark23) reported

    @74S_H @fitbit Send a message to @RebusProxy for help he can get back your account

  • Brookedavis1984 Victoria Massey ❤️ (@Brookedavis1984) reported

    @FitbitSupport we have bought a new fitbit luxe and we can’t reset my mum’s password and it isn’t working- please can you advise how we can access her account? We can’t use chat as cannot login in

  • connect2saikat TravelByChance (@connect2saikat) reported

    @FitbitSupport @FitbitIN worst customer interaction ever … inspite of repeatedly doing the steps ur online DM team keep texting the same message…. #NeverBuyFitBit in India .Warning

  • SandraEllaLee3 Sandy (@SandraEllaLee3) reported

    @andalaft @FitbitSupport I can’t figure out how to power down. Directions say swipe left to find settings , not…, somehow I lost my data from today. I do this on the watch. Where are settings

  • liraro Liliana Ramírez (@liraro) reported

    @FitbitSupport The Fitbit in my app is not showing steps and other indicators. It also can’t communicate with my device to record steps. I already restar monitor and app. Help

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