Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Harry Mc Caul
(@HarryMcCaul) reported
@fitbit is now owned by Google, that's a shame. They had amazing customer service, can only see that going down hill from now on! #Fitbit #Google
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Elizabeth Garza
(@Elizzzzie) reported
@llamalover24601 @fitbit Yeah they couldn’t fix mine just gave me some discount which right now no money to buy another 😞 so I’ll have to wait
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bkx0rs
(@zedt3ch) reported
@fitbit Twitter please help me get a response from @fitbit
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LadyLisy
(@pipchips) reported
@FitbitSupport I need help as I have unpaired my fit it to fix a sync issue and now it won't reconnect I have recently changed to a new phone if that helps tried following the troubleshooting guide but no luck
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ӀíԵԵӀҽ ʍՏ աíՏҽ
(@Little_Ms_Wise) reported
from
Stokenchurch, England
@FitbitSupport @FitbitUK is there a problem with firmware again? My screen is doing the funny crash/thing again and despite both soft and hard reset (with smiley showing) it keep happening. I need my medication alarms! ChargeHR3 only like 8 months since last replacement! #Help
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Dawn Klein🌊 🌊
(@dawnk777) reported
@FitbitSupport I've had my alta HR fitbit for a while. I charged it yesterday. It is down to 55% already. Should it be losing power that fast? Seems like I'm charging it more than I used to.
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Dillon Mengel
(@dmengel40) reported
@samwils18 @fitbit You need to preset it so it knows. Owner issue
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Joe Marczewski
(@Joemar14) reported
@FitbitSupport It has been 19 days since I initially responded to your poor attempt to sort out the issues that I am having with my watch. Despite two more follow up emails from me it’s complete silence from @fitbit ! #badexperience #badservice #poorcustomerservice
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Zach
(@zachovannessian) reported
@FitbitSupport Hi ! I have a fitbit versa. I've received it as a gift a year ago. But it's been a week now that I have the logo on screen flashing on and off and I cant do anything. I've tried all the solutions I've found on the internet, but it's always coming back. Any help ?
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My smile is violence
(@Emsaw574) reported
@FitbitSupport I love my new Charge 4. It's been a fantastic improvement since my Alta got too old. But I have had battery trouble from the beginning. It's never charged past 99% and only holds for about 3 days.
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𝕂𝕒𝕥𝕪🐝
(@WhatKatySaid) reported
My fitbit is knackered... bought it in May... @FitbitSupport can you help?
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Rach
(@aela_ann) reported
@FitbitSupport Hi there. I have another issue with my Fitbit today, it's no longer reading my heartbeat. I've restarted it but it's still not working unfortunately 😔
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Dr Clare Clarke
(@victorianclare) reported
@Eva_B89 @jenniegouck @fitbit "You seem to be taking fewer steps than last year". No ****, Sherlock.
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niftyrosierap
(@niftyrosierap) reported
@MartinSLewis Hm I was told I could not have a refund from @fitbit because it was out of the warranty.The 3rd Fitbit I’ve owned that has smashed screen even though the screen is unsmashable. They offered me a rubbish discount to buy a new one which I wouldn’t need to buy if it hadn’t broken.
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Jeremy Morgan 🌲👨💻🌲
(@JeremyCMorgan) reported
@iamforfun @fitbit @FitbitSupport Come to think of it I've never tried to replace just the charger. Hopefully support can help!
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