Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Wmichael64 Mike Thompson (@Wmichael64) reported

    @fitbit When will the floors issue with the Sense be resolved or even acknowledged? If you cannot resolve the issue please refund peoples money.

  • waitisthatdan Daniel (@waitisthatdan) reported

    Hey @FitbitSupport - why does it take 18 emails to NOT get a simple issue resolved through your email support people? DM me please.

  • SassyPantsToYou Renee Bounds (@SassyPantsToYou) reported

    @fitbit My blaze is having a meltdown. The screen shakes and will not stand still. The clock and all screens do it and it is sometimes a double screen doing it-meaning it splits right in the center and has a shaky look. It seems electrical dysfunction. Please help.

  • BaneaRoxana Banea Roxana (@BaneaRoxana) reported

    @fitbit I am really scared of buying the new Fitbit, everywhere I look the reviews are bad. What’s happening Fitbit, you are my favourite so far. It’s like you’re trying to push customers away.

  • USASMNR U🇺🇸S🇺🇸A! (@USASMNR) reported

    @FitbitSupport Right, that's the problem. Why should I have to buy a new phone when it's worked FINE for over a year.

  • HrRylRndmnss Kara baby is your Daddy 😎 (@HrRylRndmnss) reported

    **** @fitbit for real. Zero marks for customer satisfaction. So many people with the same complaints but all we get told is, "Sorry. There's nothing we can do. You just have to suck it up and buy a new one." So ridiculous. Do better.

  • lilnumberfour lilnumberfour (@lilnumberfour) reported

    Hey @FitbitSupport your peg snapped so now I can’t get the remnants of my (broken) watch strap out to change it. Any ideas?

  • curlylockswow Curly Locks (@curlylockswow) reported

    @pclauterbach @FitbitSupport Can you help me? I can't even get a response from Fitbit. Sense is under the extended warranty (13 months into 24 month extended warranty) - I returned it October 25th and can't get an update on my replacement (also my device burned my arm)..any advice appreciated

  • MyDealSecrets I’m here to save you…money (@MyDealSecrets) reported

    Every Apple Watch I've tried (inc. the Series 6) has been utterly terrible at workout-detection. I was seated and immobile for a good 20 minutes before it asked if my outdoor walk was complete -- and of course then it had skewed results. Is @Fitbit better at this?

  • Barbara91044464 Barbara Lee (@Barbara91044464) reported

    @MyDealSecrets @fitbit Even Garmin Vivosmart tracks better than that! Now the display may disappear but you can see your activity and how well or not you slept in your phone app! That was ten years ago so maybe Garmin has fixed the display problem.

  • dirkvl Dirk vom Lehn (@dirkvl) reported

    @FitbitSupport for some time now my Fitbit app shows error message when I am off Wi-Fi (versa) - no internet - go online to sync. Fix it

  • handelj Handel Jaikumar (@handelj) reported

    @FitbitSupport Fitbit sense SPO2 readinds are inconsistent and unreliable. I have reached out to you 4 times on this issue and evry time Fitbit asks me to factory reset and update.But it does not work. Very unhappy about this situation

  • NevilleB53 RNB3 (@NevilleB53) reported

    @FitbitSupport Been down that road and it’s a joke

  • Vidde17 Vidde (@Vidde17) reported

    @FitbitSupport i am having problems syncing my charge 5. I have tried everything and when i have disconected the watch from my from and then trying to sync it again i get an error code. com.fitbit.HTTP error 403

  • scouter715 Scouter715 (@scouter715) reported

    Dear @fitbit, I have to jiggle my power cord forever for it to charge my fitbit and just bought this :( Please help, Your friend - Scouter715

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