Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Dana Bentley
(@common_st) reported
@FitbitSupport Yep, have tried that. There is no option for GPS that I can find in the exercise portion of the phone UI at all. I spent a good chunk of my lunch hour today trying to find it. If I select walk I get about 1 sec to scroll down before the exercise starts, but there's nothing there.
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Emma Jane 🇬🇧💜🇺🇸
(@EmmaJan99009292) reported
@FitbitSupport I have sent a message and would like to help pls thanks
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Liverpoolfan6
(@Liverpoolfan63) reported
@fitbit @FitbitSupport Hi, I have a Fitbit Versa and my screen cracked, are you able to fix it? Thanks
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Michele newell
(@Michelenewell6) reported
@FitbitSupport We’ve been down this road many times and no further forward. Yiu recalled a watch. Disabled it in April. Said a refund would take 3-6 weeks. Still waiting ……
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Lina
(@linapelucita) reported
@FitbitSupport @GabyValenzuelaN I have the same problem, my battery is dead, and it doesn't recognize the charger. I already sent a DM and I have no answer. Please help me! 😥
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darren ballis
(@darren_ballis) reported
@FitbitSupport Hi after your help @FitbitSupport you funnel me back to your refund centre…. Your refund centre sent me to Sedgwick only for me to be returned to…you guesssed it the refund centre… After patiently waiting and calling your refund centre for 8 months still no closer to a refund
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Dana Bentley
(@common_st) reported
OK @fitbit , I work in software so I get how hard it is to make software work well out of the gate. But the software on the Sense 2 is flat out not doing what it's supposed to. I can't get GPS, even after reading the manual. The watch UI is buggy. Even after a factory reset ...
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real
(@raacchael) reported
@FitbitSupport @FitbitUK @fitbit hi - replacement watch ordered 3 months ago and no sign. No response to emails and a v v v unhappy customer. Help please
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Blair H
(@TwentySeven11) reported
@FitbitSupport just upgraded from a Versa 3 to a Versa 4... Couple of things: 1. No 3rd party apps? Is that likely to change? I use the GPS golf app...surely an upgrade isn't a downgrade? 2. I used to switch off the display with a palm on the screen. Not working on Versa 4?
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amateur flower farmer 🇺🇦🇺🇦
(@wtfisameme) reported
@DairyCarrie @fitbit I never had a Fitbit last more than a year. Switched to Apple Watch and it’s last four years no problem
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Tara Nowlan
(@taraann8986) reported
@FitbitSupport The issue isn’t with my Fitbit syncing but it not communicating the synched information to other apps it’s linked to.
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Tony Krohn
(@Krohn5Tony) reported
@googlechrome Google SUCKS! Keep stealing from people with your garbage @fitbit Charge 5 defects.
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Heather Moyes
(@xHEATHERMOYESx) reported
@fitbit @fitbit been there, done that. You don’t help, despite it being under warranty and faulty you don’t help, so what exactly would be the point in messaging you again? I’m making sure everyone knows #Fitbit is **** and that Fitbit are #fraudsters not honouring a legal warranty
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Kate Astley
(@kindercreative) reported
@FitbitSupport created a new account, verified email go to sign in on the app to continue, app doesn’t let me login when details are correct, go to forgot password, don’t get a change password on email.can’t carry on with set up of watch.Checked support page still doesn’t work?!
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Béate Vervaecke 💬
(@Beatever) reported
@evalantsoght @FitbitSupport They are terrible at admitting their products are failling
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