Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 5
Phoenix, AZ 2
Apple Valley, MN 2
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
City of London, England 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • MaritzaMRamire1 Maritza M Ramirez (@MaritzaMRamire1) reported

    @FitbitSupport I have a Fitbit sense that has a red x data not cleared sync and try again. It’s unpaired to my Apple phone, not sure if this is fixable. Please help. Maritza

  • UtkarshMadhur Madhur Utkarsh (@UtkarshMadhur) reported

    @FitbitSupport Good afternoon sir/ mam , i m trying to contact to Fitbit customer care for many days but your any number is not reachable that's why I m mailing you regarding my watch problem,i will tell you my all problems on call so Plzz send me your company customer care service number.

  • MickJones1973 Mick Jones (@MickJones1973) reported

    @fitbit Hi I’ve been waiting 8 weeks now and still no refund for my ionic. Customer service can not help they just give me the help line number. The help line team just keep escalating the issue. Is anyone actually trying to help customers get their refund?

  • pdippy16 Pdippy (@pdippy16) reported

    @fitbit @FitbitSupport any chance of an update on the case I raised in February following the Ionic recall? Pretty poor customer service so far

  • yo_rocky D.M. Coe (@yo_rocky) reported

    @kendallkotcher @FitbitSupport When they recalled my Ionic, I got the Sense. So far I am unhappy with it. My biggest complaint is the terrible battery life. Also, many watch faces are still not formatted for the Sense.

  • conorlilly Conor Lilly (@conorlilly) reported

    Hey @FitbitSupport, any idea why i can login to my account via browser but not iOS app?

  • SumitNath1975 Sumit Nath (@SumitNath1975) reported

    @FitbitSupport I need to claim warranty for my versa3 smartwatch in India.please help.

  • ronaldrought1 Ronald Rought (@ronaldrought1) reported

    @FitbitSupport I am having major issues with the fitbit app and loosing my premium account on all devices..first tweet didn't go through. HELP!!

  • PrasantaBasa Prasanta Kumar Basa (@PrasantaBasa) reported

    @fitbit @FitbitSupport Need some assistance regarding Versa 2. Please help

  • yo_rocky D.M. Coe (@yo_rocky) reported

    @sugabee @fitbit I have a brand new Sense (when they took away my Ionic). The battery life is absolutely terrible!

  • budsdaddy douglas a kraft (@budsdaddy) reported

    @fitbit the guy who wants 2 b Johnny Depp commercial may not be the worst commercial on TV but u had best hope that 1 keeps running.

  • pali562 Gurpal Singh (@pali562) reported

    @iamShive @fitbit @FitbitSupport Did you got some resolution- i also facing same problem

  • JohnDeeCJ5 John Dee (@JohnDeeCJ5) reported

    @fitbit really like my Fitbit Charge 5 but after watching your commercials I think it may not be the best for me as I’m apparently not the demographic you want buying your product. Too bad for me that I’m a middle aged white male. Cheers.

  • JamieApa Jamie (@JamieApa) reported

    @FitbitSupport I'm having trouble with my new Versa 2. I've had it about a month and recently it's not syncing properly with my phone. When I go to check my calendar it says that it hasn't synced in a few days and so the info is out of date, even when I just synced. Help?

  • FloMacleod Flo Macleod (@FloMacleod) reported

    @FitbitSupport @neilccbrown So glad I am not alone with this issue. I have had 6 Fitbit's in 5 years as they do not last. Interesting they do not allow reviews on the site/products.

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