Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Kelly S
(@punkykells) reported
@FitbitSupport Is there something else that can help? The watch displays 34% battery life and i haven’t been able to charge it all week
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Belinda White
(@missbelwhite) reported
@FitbitSupport I've been trying to contact you on live chat and on the phone or morning but having no luck, do you have a problem?
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Tanya in Catania
(@TanyaCatania) reported
@FitbitSupport the issue is still not fixed. It is not syncing despite everything in your links to help
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3168Deus
(@3168Deus) reported
@fitbit I, unfortunately, purchased a Sense! It worked good for about a week. Then started saying it was slow charging! Called CS and got a replacement after waiting 1 month! Within a few days, it started doing the same thing! Call and was told it is the charging cable! 1/3
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nick cousins
(@nickcousins81) reported
@FitbitSupport @Terje123456 I’m having the same issue today too with the charge 5. I’ve sent you a DM
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v harish
(@vharish13) reported
@FitbitSupport Thank u for ur kind reply but my phone is also not pairing it.. Hence can not use the phone for changing device pin... Only option left is to reset the watch only pls help
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Kim Moran
(@lemonmoran) reported
@FitbitSupport Has the issue been resolved? My Charge 5 has had missing tiles and calories in place of steps since Monday. I’ve tried restarting the app and my phone, logging out of the app, deleting and reinstalling the app and logging out of my phone. Nothing has worked!
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Jane Glennon
(@JaneGlennon3) reported
@FitbitSupport bought my husband a Sense Watch Christmas 2021, charger stopped working 9 months later, so he used mine which was bought 2020, it has also stopped working! Is this unusual? So my issue is the poor quality of the chargers, they have no signs of damage?
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Rendell Davis
(@RendellDavis) reported
@FitbitSupport @vicmsong The outage continues for me. Four days of continuous outage since Sunday afternoon. Neither my Charge 4 nor my Charge 5 will sync with my Pixel 6a. Beginning Tuesday, they also wouldn't even pair. On Tuesday afternoon, I returned my Charge 5 to Costco for a refund.
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Elaine
(@Elaine79662315) reported
@FitbitSupport Hi Ihave deleted and re added the app. Deleted and re added the watch. Guess what still the same issue. On average my zone minutes are around 70. Last two days since your problems only 14. Please don't try to tell me it's not a fitbit issue. It needs looking into and resolvin
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Alan Epton
(@rexxcalibur) reported
@FitbitSupport I can get on all the features of the app now. However I still have a massive issue where the last chunk of my run is missed off all my activities. Using Pixel Watch. Can't be sure if it's the app or the hardware that is at fault.
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Alan Epton
(@rexxcalibur) reported
@FitbitSupport Have done all the above. Issue persists.
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*𝙎𝙠𝙮*
(@SkyRain001) reported
@FitbitSupport I have an issue with screen fade, the screen is virtually unreadable and the bottom of the screen is not readable at all.
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Linda Scott
(@LindaSc81009138) reported
@FitbitSupport Fitbit can’t sync. It says it’s offline. Network is up and everything else connects
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◽️tweet◽️
(@_tweeeet_) reported
@FitbitSupport Well, though it's working now, detailed sleep data is lost for one night. I see a lot of people reporting the same issue, so I suspect a DM won't solve anything.
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