Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 17 |
| Proctorville, OH | 2 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
| Parkland, FL | 1 |
| Lexington, KY | 1 |
| Landau in der Pfalz, Rheinland-Pfalz | 1 |
| Alexandria, VA | 1 |
| Wausau, WI | 1 |
| Edmond, OK | 1 |
| New York City, NY | 1 |
| Bayonne, Nouvelle-Aquitaine | 1 |
| Miami Gardens, FL | 1 |
| Oakville, CT | 1 |
| Lawrenceville, NJ | 1 |
| Saint Paul, MN | 1 |
| Frankfurt am Main, Hessen | 1 |
| Ashburn, VA | 1 |
| Paris, Île-de-France | 1 |
| Wolverhampton, England | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Ooltewah, TN | 1 |
| Renens, VD | 1 |
| Troncedo, Aragon | 1 |
| Bowie, MD | 1 |
| La Crescenta-Montrose, CA | 1 |
| Port Charlotte, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Maureen Friel
(@mfriel5314) reported
@FitbitSupport I am having trouble with my Versa 2 and the tracking of calories. I have 17800 steps today and it is only showing 600 calories burned. This has occurred often in the past. I am very active but the calories don’t reflect this
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MarieLiesse Douroux
(@dourouxmarieli1) reported
@FitbitSupport my christmas order was never received from Fitbit. Impossible to get support. Too bad experience.
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Proudly Cincinnati
(@ucbcat4life) reported
@FitbitSupport 3 week old Fitbit sense continues to have charging issues...second time I have had to reach for help...
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ania
(@piugethi) reported
@FitbitSupport as a previous one my Fitbit Versa lite stopped working after 6 months of usage. Had the same problem with previous one, it got replaced and now same thing happened to second one. Suddenly my phone or any other device can't see the watch, nor it can't sync with it.
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Eli Kwake
(@EliKwake) reported
Anyway, apparently I think the guided mental journey meditations offered by @fitbit are badly written. I tried the “walk through a forest” one tonight to help me sleep. “Tried” being the operative word.
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melissa james
(@Mcj1965) reported
@FitbitSupport Extremely disappointing in the app why would I pay you monthly for premium if I can't enter a food and have it collect all the data and post it for me. Not to mention trying to get into this help and support area which was trying to make me sign up for a
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Billy Hill
(@BillyHi47360310) reported
@FitbitSupport Taking the app off my iPad and phone! Also tossing my Fitbit into the trash! Why? Because you are NOW GOOGLE! And I won’t have,anything to do with google except my phone! Start supporting 1st amendment again!!!
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Sarah Riddle
(@sewridd) reported
@FitbitSupport my Fitbit Sense app all of a sudden does not show a sleep app or summary or even give me that option to add. I’ve tried deleting and reinstalling the app and the device. Please help ASAP!
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Anna Pishiri
(@anna_pishiri) reported
@FitbitSupport my watch will not sync to my phone. Stopped on 6th Jan. I have tried all the advice but nothing is working. When I try to re-pair with bluetooth I get a message saying I need an app to pair it???? I am not sure what this means as I have the app? Can anyone help
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CC
(@Coco4083456) reported
@FitbitSupport raised an issue says ago having been charged £80 for a supposed Free trial. Unable to use app in case I click on premium feature by accident. Where is my refund? #scammers #fitbit
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Chris Shepherd
(@ChrisShep64) reported
@FitbitSupport case 39209809 can you help?
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golf buddy
(@golfbuddy15) reported
@FitbitSupport I do not see Fitbit ultra in my app to pair. Can you help?
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Jane Tattersall
(@Jane373) reported
@FitbitSupport Charge 3 Screen is unresponsive when swiping. Tried rebooting whilst connected to the charger - works OK initially but then becomes unresponsive again. I've also tried changing the clock face but this hasn't helped with the problem. Thanks.
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Michael
(@rooney03) reported
@FitbitSupport hi, my fitbit charge 3 isn't syncing with my app. Its happening almost daily. I've been uninstalling and reinstalling the app, but the problem still persists. I'm also not receiving notifications to my watch either. Anything you can help with? Thanks
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Cafkin
(@cafkin) reported
@FitbitSupport hi my inspire 2 has stopped counting stairs. I have rebooted it from the tracker but no change. How do I fix this?
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