Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Jasinnedjd jasinned (@Jasinnedjd) reported

    @FitbitSupport My Fitbit has a redline bordering the clock face screen and this red line remains on all screens, how can I fix this please

  • MarcLandry Marc-A. Landry (@MarcLandry) reported

    @FitbitSupport @silvermomma It's not the app, it's the service. Website is randomly throwing error 502 bad gateway errors

  • i_deepakp DEEPAK (@i_deepakp) reported from New Delhi, National Capital Territory of Delhi

    @fitbit @FitbitSupport My fitbit versa 2 not working need help.

  • MMcCurdy313 Meredith McCurdy (@MMcCurdy313) reported

    @FitbitSupport I’m having trouble with my new Versa 3 and inaccurate step count. It’s undercounting dramatically and not showing any steps for most of the day. Help?

  • UnderneathWhat MrsManson (@UnderneathWhat) reported

    @FitbitSupport Re: Charge 4 - Heart rate cardio - #40204625 [ ref:_00D40N2lj._5005a1l8sqA:ref ]please can someone help me in getting my replacement. It’s been nearly a month?

  • Morgiwoo12 Vik (@Morgiwoo12) reported

    @FitbitSupport My fitbit app is not working

  • millasukumaran Camilla Sukumaran (@millasukumaran) reported

    @FitbitSupport Thank you. It is so frustrating to be told the same thing over and over which doesn’t solve the problem.

  • eric_guzik Eric Guzik (@eric_guzik) reported

    @FitbitSupport I bought my Versa Lite less then a year ago, my screen doesn’t work anymore . It still tracks steps, and syncs with app but the screen is black . Can you help?? Please!

  • nickieprice nickie price (@nickieprice) reported

    @FitbitSupport I have problems w/broken sleep insomnia. Typically sleep for about 2-3 hours, then I wake for 30 to 45 min or more 🙁, then go back to sleep. Fitbit only tracking my second sleep. Is there a way to get my first sleep tracked in data? --New Charge 4, Prem member

  • catmarketer Hobo"President Biden”cat 💛 (@catmarketer) reported

    @FitbitSupport This is for an issue reported by @Rizabellepow Can you please help her?

  • OneThingJoyful One Joyful Thing (@OneThingJoyful) reported

    @FitbitSupport my versa screen is flickering like a TV with bad reception. It is just under 2 years old. Any suggestions

  • deniseeeeee_xo 𝕕𝕖𝕟𝕚𝕤𝕖 🌌 (@deniseeeeee_xo) reported

    They do nothing to help and give me the run around time after time for the situation.. this is the most ridiculous customer service I have every received and Ive been a @fitbit user for over 5 years now. I just want my issue resolved and apparently that's too much to ask

  • walkthisway412 WalkThisWay412 (@walkthisway412) reported

    @FitbitSupport I'm interested in the protection plan but can't find a link to purchase. Help? Versa 3

  • juliebfriedman Jules B. (@juliebfriedman) reported

    @FitbitSupport why oh why do I always have an issue when you release new firmware? Inspire 2, app notification to update. I’ve tried and tried. Now, due to notification on app Home Screen, I can’t sync my Fitbit. Yes, device was on charger during attempt, and phone was charged.

  • emmaaJ2H emma.ajourney2health (@emmaaJ2H) reported

    @FitbitSupport Hi, I don't have an issue with notifications. My posts are showing on the feed, but when I access my personal page I only see things I've posted some time ago, not my recent posts!!

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