Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Georgia Peele
(@GeorgiaPeele7) reported
@FitbitSupport the pulse monitor stopped working on my Fitbit Versa 2. I’ve done all the troubleshooting I could find. I have also done a factory reset. I use this to keep track of my resting heart rate because it is often lower than normal. Could you help me out please?
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Ibel Sierra
(@DarknessPsique) reported
I wonder if @FitbitSupport can help, since I cannot even open you website. Why is my IP banned?! I finally get to use my device and now is banned?!
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Yamama يمامة
(@yamama_sh) reported
Anyone has problem synchronising #Fitbit with iPhone ? @fitbit #versa2 @FitbitSupport
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Colin Payne 3.5% 🇪🇺💙
(@minophis) reported
@FitbitSupport Voted, I hope this comes out in an update soon. Changing the swipe down order would also be nice. I activate sleep mode every night but I never use pay.
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Xera
(@Xerakitty) reported
@FitbitSupport Yes, have tried all of that, we’re extremely competent with websites and tech. We decided to go with a different company instead, as it turns out your warranties for Canada are terrible, and the device is significantly higher priced here than advertised.
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Nicole
(@Nic_Mccracken) reported
@FitbitSupport I can’t cancel my premium subscription please help.
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Arthur Nonymous
(@politediscuss) reported
@FitbitSupport Nope - returned my one for a full refund the day after I bought it because of how terrible it was. Never buying any of your crap again
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Peter Istrate
(@PeterIstrate) reported
from
Salford, England
@FitbitSupport The device(the watch itself) does not qualify for warranty. The device was bough over a year ago. It's the new band that I got last time(to replace an older band) that is the issue(the issue is on the band). Does the band itself have a warranty?
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pavan kumar
(@pavanem) reported
@FitbitIN @fitbit hello team , I have got a brand new Fitbit versa 2. It’s stopped working properly from day 2. Customer support wasn’t able to help with it. What do you advise me to do ? Can someone help@me resolve my issue ?
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JT
(@JT52422244) reported
@FitbitSupport It’s been a horrendous 2 Months testing, chatting with help desk, justifying why I am not doing anything wrong, more chats, sending watch back. Please stop making me jump any more hoops.
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mark
(@JT52422244) reported
@fitbit really having issues with charger 5. First one sent for repair as bat life is 1 day. Second one gps doesn’t connect, disconnects when it does. Not working out for me
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Lauren Cummings
(@lozzie_uk) reported
Having the #WORST customer service from @FitbitSupport. I haven't had a reply regarding my broken watch for over 4wks now! My claim has been going on since August 2021😡#badcustomerservice #awful
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HandleBear
(@YargerAllyn) reported
@PetiteNicoco @fitbit you guys having this issue?
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بيان
(@baaynn95) reported
@FitbitSupport I hope to solve my problem
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MWBates Someone who writes
(@mbatesco) reported
@Whiskeytagofox @fitbit Wonder if this is a GPS sat issue or a wifi issue.
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