Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Vikram40844614 Vikram (@Vikram40844614) reported

    @FitbitSupport i have factory reset my watch now it doesn't connect please help. I thought fitbit is good company bt poor performance and service

  • SusyDLC Susy Christensen (@SusyDLC) reported

    @FitbitSupport Sleep log is still an issue

  • drguildo Simon Morgan (@drguildo) reported

    One serious issue after another with @fitbit lately. Now it's lost a load of my steps and is generally glitching out. Never buying another one of their devices.

  • down_doppler Chris Bowen (@down_doppler) reported

    @FitbitSupport hi there. Your app seems slow and freezes when updating and synching suddenly. No problems b4 and I have not changed anything. Thanks

  • 1slandb3auty13 D.S (@1slandb3auty13) reported

    @FitbitSupport You clearly aren't reading my messages. I cannot move past that screen. I've unpaired from Bluetooth etc etc....NOTHING WORKS!! Stop asking me to try things I've done myself or suggested previously. IT IS NOT WORKING 😒

  • eimsflood Eims (@eimsflood) reported

    @FitbitSupport I have done everything asked and it still doesn't work correctly..... Shouldn't take numerous emails and instructions at this stage. It should just work. I don't have spare hours to keep trying to resolve this ongoing issue. Too erratic and not consistent Fitbit 😭

  • JMahoffer Jacques Mahoffer⚜️ (@JMahoffer) reported

    @FitbitSupport Nope. Still not working for me.

  • stephanjenner Stephan Jenner (@stephanjenner) reported

    Great experience with @FitbitSupport they resolved my issue really quickly

  • 1slandb3auty13 D.S (@1slandb3auty13) reported

    @FitbitSupport The email response is not helping. I'm seriously starting to think my emails aren't being read! I'm clear with the issue and included several pictures! I just want to be able to use the device I paid for... which I can't due to the ongoing issues....

  • RachelW41573582 Rachel White (@RachelW41573582) reported

    @FitbitSupport my charge 3 kept losing time. I was adviced to remove it then connect it and set it up again. I removed it but can’t set it up again it keeps saying device found and connecting but then just keeps buffering but doesn’t actually connect. Please can anyone help?

  • wayne43805926 wayne (@wayne43805926) reported

    @FitbitSupport hi I had a versa for my b-day I’m realy upset as my son got it for me ! And am having trouble getting it to set up ! And I don’t want to upset him by telling him ! Not sure what to do !?get so far in the update then gets a Red Cross then freezes

  • janmcnal janice mcnally (@janmcnal) reported

    @FitbitSupport help!!!! My email has fraudulently been changed & app is saying I cannot amend for 72 hours!!!!

  • Johanne19193786 Johannes (@Johanne19193786) reported

    @FitbitSupport please help me to find a place to fix my fitbit ionic screen

  • LissaB8 Melissa Black (@LissaB8) reported

    @FitbitSupport last night I synced my Versa 2 and, all of a sudden, my 12,000+ steps changed to approx. 6,400. Also changed my total steps for the day before that was over 11,000 to 8,500. I’ve tried resetting my Versa, didn’t help.

  • smorrrissey shannon (@smorrrissey) reported

    actually mad that you pay over £150 for a fitbit and you then have to pay for premium to get the best out of it? @fitbit that’s a bit **** ain’t it

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