Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Megan Isaacs
(@MJIsa7) reported
@FitbitSupport got a versa 3 for Xmas. All setup but now cant get it to sync with fitbit app on my phone even though I'm getting notifications. Can you help?
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SebastiansGirl
(@SebastiansGlRL) reported
@FitbitSupport hi I just went to connect a device to my Fitbit and when I went to sign in my credentials did not work and now there is an email that is not at all related to me, listed as my email under my account. Was Fitbit hacked?
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emma
(@_emmajr) reported
@FitbitSupport dmd you a week ago regarding an issue, you’ve contacted me by email and now stopped replying without resolving the issue
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The end is nigh ✊🏻✊🏿 Wear a damn mask
(@BadgerPharm37) reported
@FitbitSupport I need help with my new Fitbit, it's not working correctly.
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Paul Larkin
(@Irish_Kop) reported
My nomination for Worst Company to Deal with in 2020 is @fitbit. I ordered an in stock item on Black Friday weekend for a Xmas gift. I still haven't got it and it hasn't even been shipped yet. Apparently it's on "back order" as they got really busy. 1/2
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alex 🎅🏼🎄
(@surfingbean1999) reported
hey @fitbit @fitbitsupport thanks for screwing up the app AGAIN. do you want to lose money? please fix it or i’m buying an apple watch.
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alex 🎅🏼🎄
(@surfingbean1999) reported
@fitbit @fitbitsupport PLEASE FIX YOUR APP IT WON’T SYNC
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Elaine Flynn
(@elaineflynnelf) reported
@FitbitSupport help please how do I set up weather on my Versa 3 have googled but I don’t a app icon in account function
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Louise Healy
(@LouiseH0108) reported
@FitbitSupport I purchased a charge 4. Connected once won’t connect since. Have followed all steps that have been provided through help section. Still won’t connect. Can someone help please.
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KWiz
(@kelly_wissenden) reported
@FitbitSupport @jimmy2thymes The link is dated over 2 years ago yet this issue still seems to be causing problems and is unresolved
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Jimmy
(@jimmy2thymes) reported
@FitbitSupport In this instance, if you truly want to better your service and help customers, and not simply fob them off with nice soundbites, the solution is very simple. Just don't restrict the devices that can be logged onto a family account. This is not a new issue customers have asked for
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Percy Hustle, MBA™ 🏴☠️
(@PecuniousHustle) reported
@fitbit's are ******* garbage.
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m shiels
(@m_maryshields37) reported
@FitbitSupport I have managed to resolve this issue myself
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Desmond
(@yewdes) reported
@FitbitSupport hello I have a problem with my fitbit charging cable. It is not working at all. The cable is new and I just took it out to use a 3 months ago. How do i get a replacement for it?
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Jack
(@FreshDouglas) reported
@fitbit got a Versa 2 for Christmas and it's already stuck in a boot loop. Called customer support and they said buy a new phone. Tried using the Windows 10 app and nothing works. I'll just add this **** to the giant pile of **** that is 2020. Thanks for ruining Christmas.
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