Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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carli tygart
(@carlijot) reported
I feel the need to seriously advise ANYONE considering buying a @fitbit charge 5 this holiday season, DO NOT DO IT! Absolutely horrible product. I’ve had nothing but trouble since getting one. And getting it replaced was an ordeal and even that is not working now! Wasted $$
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Vishwajeet
(@bhalkevish) reported
@FitbitSupport My Fitbit sense display got shuttered. It fell from my knee height and the corner of the display got shuttered. I really have a great concern the quality of the display of fitbit sense. Please help me replace the display.
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Teresa Ryan
(@teresabeeryan) reported
@FitbitSupport @thestevehallock You keep telling customers to do the same thing over and over and still no better. My belief is, it's a firmware problem, App needs checking from your side of things. Not the customers fault!!
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Gilles Gravier 🇨🇵🇨🇭
(@gravax) reported
So @fitbit ... you realize that your CyberMonday sale in the USA for a Sense 2 is 100 USD off... but in France it's only 52 USD (50 EUR) off. Is that discrimination? Sure feels like it. @fitbitsupport can't help. Makes one want to look at competition...
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bev davidson
(@bevdavidson) reported
@FitbitSupport what a shocking company and a terrible customer service. Wasting the customers time so that you can eek a few extra quid to bulk your profits. Your products are not fit for purpose and your ethics are questionable. You do not even comply with your own terms.
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Corey Mallia
(@Cormal21) reported
@FitbitSupport Is anything at all being done about the data syncing issue between fitbit and strava , will not automatically transfer data , and has been happening for 3 weeks
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drolapearl
(@drolapearl) reported
Can we agree that @fitbit makes bad tracking devices…. If it manages to work for a whole year without issues, just praise the heavens. My 5th device (versa3) finally done with them. 🤬
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Bob Francis
(@bobfrancis33) reported
C’mon Fitbit- I sent my Ionic back months ago since it was on recall. I purchased a Sense w/the promise of the refund. It’s been almost 6 mos & no refund. I have called in at least 5-8 times & no results. Can somebody at Fitbit seeing this help? @FitbitSupport @fitbit
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Herb
(@herbrog) reported
@FitbitSupport My Sense watch is no longer charging, after weeks of slow charging. How do I find out if it's covered under warranty?
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yunyu 雲雨
(@fineillsignup2) reported
@FitbitSupport Haha this is probably an automated response, but it's not the Fitbit that's the problem, it's that my sleep was bad!
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scott ferguson
(@burstbaws) reported
@FitbitSupport hi can you help me reset my device please.
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Amey
(@Amey_Is_Back) reported
@fitbit I am really struggling to find a servicing centre in Pune, India. How can get the charging issue fixed?
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lynn newey
(@NeweyLynn) reported
@fitbit I know so brilliant but I cannot believe that my Fitbit is not even 2 years old, is still in warantee. It was faulty replaced once but has broken again. Customer services tell me they are only allowed to replace it once. This makes no sense. I wonder what your thoughts are?
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Kelly Allan
(@KLAllan1978) reported
@FitbitSupport I reported my broken fitbit 8 November and have yet to receive the email response.
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Scoob2000
(@Scoob20001) reported
@FitbitSupport I'm on my second Sense charger in less than 12 months. 2nd was purchased in August. Is there any support for Sense chargers? Also, E-mail route not working on website??
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