Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Grenoble, Auvergne-Rhône-Alpes 1
Paris, Île-de-France 1
Köln, NRW 1
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • jozzerlene Jozz (@jozzerlene) reported

    @FitbitSupport @Clodaghob96 Lucky you! I’ve been waiting a week for no reply. Really poor service to back up what appear to be really poor products that break constantly!

  • mark92031655 mark (@mark92031655) reported

    @gra5105 @FitbitSupport Having the same issue here & can’t contact them by phone or live chat

  • Luis_Nord Luis (@Luis_Nord) reported

    @shukribasiron @annerchist @fitbit Same problem - reference codes don't work - Unserious company, should be avoided #NeverAgainFitbit

  • jozzerlene Jozz (@jozzerlene) reported

    @FitbitSupport @SurajIy97934101 Hi Suraj this isn’t the experience they want you to have, but they gave it to you anyway and took days to respond! Such bad service from these people.

  • ZoeJane77 Zoe Jane Dowd (@ZoeJane77) reported

    @Moosical @fitbit Just had email in my junk folder came at 3.40 am this morning, thanks for your help x

  • d148132826 d1 (@d148132826) reported

    @fitbit @fitbit I'm still waiting to hear from you on my refund, as I cannot do automated "deactivate" step as Fitbit has overheated and is broken. Registered and completed step 1 (Ref 2022030304380697) on 3 March, hours on phone (file ref 44331295) on 4 March, promised an email ????

  • Deurnes Deurnes (@Deurnes) reported

    Hi @fitbitsupport , I’m trying to complete the recall of my Ionic device but the reference code doesnt seem to work. Can you help?

  • jozzerlene Jozz (@jozzerlene) reported

    @rahultambi @fitbit @FitbitSupport Terrible service - will never buy again

  • cullensat422 Judith Cullen (@cullensat422) reported

    @FitbitUK @FitbitSupport so after 4 days of no response to my ionic recall discount codes not working I’ve taken my custom elsewhere! Years of loyal custom counted for nothing in the end I guess! #epicservicefail #avoidfitbit

  • mlcr_07 Mauricio Lecaro (@mlcr_07) reported

    @fitbit I'm still facing the same problem and for some reason, it's impossible (literally, no information is displayed) to get through with @FitbitSupport on the website. Can't DM you 😕

  • carrie66371588 carrie (@carrie66371588) reported

    @FitbitSupport hi, my BPM has stopped working on my charge 2, I have looked on all the community page and still not working with all the suggestions. Can you advise what to do next?

  • mark92031655 mark (@mark92031655) reported

    @gra5105 @FitbitSupport What was the issue, is it something simple or did they take your reference etc?

  • infoxicated Rob Foxx (@infoxicated) reported

    @FitbitUK Maybe @FitbitSupport can help instead?

  • kate_alex Kate Alexander 💙 (@kate_alex) reported

    @fitbit @FitbitSupport @FitbitUK The connectors between the monitor and the ******** my Charge 4 have broken - so my Fitbit won't stay on my wrist; ie I can't use it any more. Please can you advise on how to replace it (this is the second time it's happened btw).

  • Frances56135962 Frances Morris (@Frances56135962) reported

    @fitbit hi been trying to register for a refund for my ionic.your website will not accept my registration code. Been holding on your phone lines for over an hour to try and get support.can you help please?

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