Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • vickilcastro Vicki (@vickilcastro) reported

    @FitbitSupport help. I’m a premium subscription holder. My app isn’t working barely any of the different categories are showing any activity. I tried to get chat help and it says not available. Please this has been a ongoing issue now for months and I was hoping an update

  • shige5454 shige5454 (@shige5454) reported

    @FitbitSupport @FitbitSupport Restarting the device while connected to the charging cable also had no effect.I purchased the device from Amazon, and the purchase date is July 12, 2024. I am a user in Japan.Please extra help for me.

  • SD_LeftHander Pearl Romero (@SD_LeftHander) reported

    @FitbitSupport Thank you for the link. I checked. My phone & OS are compatible but I still have a black screen on my Fitbit. I've tried multiple ways to fix it. So far nothing is working.

  • Morgan713317 Morgan Sydlowski (@Morgan713317) reported

    @FitbitSupport Hi there — my Versa 2 stopped working after a recent swim in saltwater. I didn’t go very deep and understood it was water-resistant. I rinsed and dried it after, but now it won’t turn on or charge. Can you help or advise on a replacement?

  • alternatehamlet monika (@alternatehamlet) reported

    @FitbitSupport I guess that's not entirely fair. The first several times, it was in warranty and you sent me a replacement original Sense and then it developed the same issue, and you denied it was a software error caused by trying to account for the 8' flight of stairs in my house.

  • AlanJClark2 Alan (@AlanJClark2) reported

    @FitbitSupport A week or so ago I got a notice I needed to upgrade my sw on the device. Follow steps, could not get past "agree..." Can't login to fitbit . please help it's a Sense 2

  • bayjb Jessica (@bayjb) reported

    @FitbitSupport Hi there. I think the screen on my Charge 5 died. I’ve tried following some of the troubleshooting steps but need some extra help please.

  • chellegall Michelle 💙 (@chellegall) reported

    Help @FitbitSupport @fitbit My son’s strap has broken - within 10 weeks of starting to wear his Fitbit - help!

  • _sunset_lover7 sunsetlover (@_sunset_lover7) reported

    @FitbitSupport is there a problem with the app? Fitbit App is not synching with my Luxe tonight….

  • melmilligan Melissa Milligan (@melmilligan) reported

    @FitbitSupport is there some reason why you guys are being deliberately obtuse and resistant to helping me? I’ve been conversing with someone over on Facebook trying to get a replacement from my broken Fitbit.

  • hiriseclimber Chris (@hiriseclimber) reported

    @FitbitSupport Having blank screen issue w/ Versa3 Won’t reset and your support number sends me to Verizon & I can’t get through What’s the deal with your support Id like a person not a damn chat

  • xloganjacksonx Logan Jackson (@xloganjacksonx) reported

    @fitbit @madebygoogle @Google Pixel 9 Pro XL user here and Pixel Watch 3 user. Not having the ability to see active calories burned as a field is EXTREMELY DEMOTIVATING. Total calories burned including your BMR doesn't tell any user ANYTHING if I want to check immediately how many active calories I have burned. This is my and many others main motivators and I would suspect turning many away due to a simple metric it would take your team no time to create. You have no idea what your active c calories are. Don't tell me to check the exercise specifically because that doesn't account for active calories burned outside of exercise. Please fix this.

  • ChelseaAMusic Chelsea Anderson.♥️ (@ChelseaAMusic) reported

    @2drinks2many @FitbitSupport I can sign in but can't sync my watch at all so messed up!!! 🥺

  • pfrr Paulo Ferreira ❌️ 💩🔎🇵🇹🇪🇺 (@pfrr) reported

    @FitbitSupport thank you for "frying" up my charge 6 with your latest app look. Not syncing, installed app twice, tried to pair the tracker 4+ with "something went wrong". Every single time you make a change everything goes down the toilet!

  • phaniyarramallu bhaskar yarramallu (@phaniyarramallu) reported

    @FitbitSupport My fitbit charge5 is not working. When iam charging it On but it not working after that and not connecting to device also

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