Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sheila
(@sheeezy) reported
@FitbitSupport hi my Fitbit broke off my arm today 😫 not even 2 years old. Help!
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Sheila Mary Jones
(@Sheilapom) reported
@FitbitSupport great help here if your fitbit gives up the ghost. Received my free replacement for charge 3 eight months out of guarantee.
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allaregone2day
(@allaregone2day) reported
@FitbitSupport Need a little help. 3rd cable for my Sense has gone bad. Last one only 3 months old. Why can't you resolve this quality control issue? The same pin has gone bad. The forum for this has been closed. What's going on? can some one please help me out?
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Stacey-ann Gordon
(@STCYNN) reported
@FitbitSupport just received a refurbished device today when I was promised a new watch with the band would be sent for replacement. Kindly assist in rectifying this issue as I was told there are no more Charge 4 available in stock.
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QuafiiBrown
(@quafii) reported
Help me @fitbit @FitbitSupport How do I get my missing badges🏅🏆🤷🏽
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(((Max)))
(@MaxSpikeAl) reported
@fitbit @FitbitSupport I must say your in-app customer service is among the WORST I have ever experienced. Was worse than unhelpful! Can you please have somebody contact me to fix an issue i am having.
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Rosalind Hoogewoning
(@Roz_JamesLane) reported
@FitbitSupport After moving house i tried to connect my Aria to the router, spent a lot of time trying every trick in the book mentioned in the customer support pages and the community help pages but still no Aria connect. I am ready to bin 'fitbit', you are my last resort.
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suzan189
(@suzan189) reported
Has anyone ever had a problem with @fitbit @FitbitSupport? I cancelled my “premium” membership,yet #Fitbit keeps charging my card w/o authorization.I read online that this is a common problem. Problem or theft? I want my money back! #FitbitScam I am beyond annoyed.
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Teri Murashige
(@TeriMurashige) reported
@FitbitSupport Hi well looks like something is off here. Since I first contacted you the other day my Sense has been giving me the message on the app that it can't be synced. I've been having to delete the app and put it back on every evening. Do you know why I'm having this trouble? Thanks.
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Ashley Steen
(@aey1004) reported
@FitbitSupport why did my weather app on my Fitbit randomly start showing temperatures in Celsius? I've read all of the little community board threads, and they are for beginners. All settings are checked and everything has been rebooted and sync'd yet the problem persists.
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Arista
(@SpankArista) reported
@LisaBuckleyy @fitbit Well ****. Guess I should cancel that order. Back to my old busted Charge 2 then.
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Sunayana Arora
(@jkgrowling21) reported
@fitbit Very bad watch. Didn't last 6 months. I've had no heartbeat and calorie count. How can something so expensive not last a year?
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ME Foggy Dog 💙
(@MEFoggyDog) reported
@fundraisingkat @fitbit Ahhh, I wondered if that could be a cause. I had to wipe the inside of the strap 2 days ago because it was a bit damp, the problem started at the same time. Thanks Kat!
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miss poppy
(@misspoppy99) reported
@fitbit Versa @ showing Red X Data not cleared Sync and try again. Please help.
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Arista
(@SpankArista) reported
@FitbitSupport Thanks. Tried all of that & am aware of the other factors. For the money I spent on the Sense, I’ve done everything in my power to try to resolve the issue. It’s not me. It’s the Sense.
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