Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Check Current Status
Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Deloris Price
(@DelorisP) reported
I've heard a lot how terrible @fitbit customer support is, but it's worse than the hype. A friend w/heart issues needed her device to monitor her heartrate when training. Her battery died after slightly more than a year, and @FitbitSupport said batteries can't be replaced ... (1)
-
Vicky Wood
(@thevicster47) reported
@FitbitSupport hi again, I contacted you before because my son's strap broke, just now my charge 4 strap broke! Please can you help me? I rely on my watch for my morning alarm. Thank you
-
Veronica Grijalva
(@miss_veronicats) reported
@fitbit Sent my Ionic back due to your safety recall and get an error code when trying to access the discount store. Been trying to get help for a month. I literally just want to give the company more money for a new device but your support team ghosted me wth¿
-
Jose A. Alvarez
(@JAADodero) reported
I did returned it and … it has been 3 months and no money received so far. I called @fitbit several times asking for an update and … nothing. The issue has been escalated … people dealing with escalated issues must be very busy. Very disappointing.
-
Kay
(@thevanishingdot) reported
@FitbitSupport They are absolutely no help. I was just on the phone for an hour asking for a supervisor and the call disconnected. This needs to go about that.
-
VANDANA CHAWLA
(@VANDASIT) reported
@FitbitSupport Hi, I purchased Fitbit Versa 3 from Sharaf DG Muscat in March, 2021. Last week it started giving me burning rashes on my wrist and then it suddenly stopped working. I tried re-charging but it didn't help, instead it became so so hot that I had to unplug it.
-
Jack Webb
(@JackWeb53085992) reported
from
Maryville, Tennessee
@stoner253420 @fitbit I'm interested in Bigfoot. While backpacking here in our Mountains I would All most say that I saw one. I hadn't even smoked a joint at that point. But I set down on a log and lite one after that.
-
Sanjay Sinha
(@sanjaysinha01) reported
@FitbitSupport Why do you adopt double standards to resolve exactly similar issues. My ionic recall refund amount got reversed as my paypal account was not ready. You are asking me to contact a phone in London and not resolving the issue through email. What support is this?
-
Infoxicating Lady
(@infoxicatedlady) reported
I know it’s a first world problem, but the fact that @fitbit doesn’t support rotating rosters, nor mid week starts for the work week (last week was Thursday, this coming week is Tuesday) means it doesn’t think I’m meeting my fitness goals EVEN THOUGH I EXCEED MY STEPS EVERY DAY
-
NoName Lastname
(@WantPS5BKLivin) reported
@FitbitSupport You're not sorry. You spout the same unhelpful nonsense! I've called the helpline at least 4 times and no one could tell me anything. "Allison" said the help was misleading re: time to get the refund. WHAT THE HELL?!
-
Toss a Coin to Your Photographer
(@BrittA2211) reported
Trying to contact @FitbitSupport about my broken @fitbit , and their support page is broken. How useless is that?
-
Tripti Agarwal
(@TripsAgarwal) reported
@FitbitSupport I have broken my Versa 2 screen. I stay in Thane Mumbai. How can I get it repaired? It’s not under warranty.
-
Deloris Price
(@DelorisP) reported
but refuse to replace it until you mail back the broken device and wait several days for @Fitbit to receive it--and only then will they send a new one. My friend is asking for a refund and buying a fitness tracker from another company. (Not #Fitbit!) @FitbitSupport
-
Deloris Price
(@DelorisP) reported
It gets worse! She got an email saying that after she returns the device, it will take 10 days for @Fitbit to send a replacement. So 2 weeks before she'd get it, even though she sent a pic proving the device arrived broken. @Fitbit, why do you punish customers for your mistakes?
-
Tom Meuleman
(@Tombeau1972) reported
Day 106 since @fitbit recalled my #Ionic and promised me a #refund of $ 329 USD. Still waiting. No more answers from @FitbitSupport or the management (cc @parkjames ). Customer service is as bad as their trackers these days #FitbitIonicRefundPending
Check Current Status