Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • lihicksstevens Li Stevens (@lihicksstevens) reported

    @FitbitSupport my charge 3 blew up mi March with everyone elses. I was to be sent an email with a discount to by another. Never got email. Can someone help?

  • stinacraven Christina Craven (@stinacraven) reported

    @FitbitSupport Please fix the calendar on the period tracker, it's very annoying having to scroll for so long to get to today and it's making me not want to use it when I really need to.

  • sashaboersma Sasha Boersma (she/her) (@sashaboersma) reported

    @FitbitSupport If this is a known issue (as per DM) why did you not say so instead of the whole “did you try turning it on ans off again”, “now DM us your email address) nonsense? You could have just said that on my first interaction?

  • samrat_harsh Dr.Samrat Harsh (@samrat_harsh) reported

    @FitbitSupport I can see display on my fitbit blaze all of a sudden. Need help to fix that.

  • adanolmeda Adan Olmeda Jr (@adanolmeda) reported

    @FitbitSupport my Fitbit is not allowing me to add new exercises to my shortcut. Everytime I go to the app and add new exercises it simply does not sync and deletes the ones I added. Please help.

  • jouls43252315 joulsbear (@jouls43252315) reported

    @FitbitSupport Menstrual health app opening calendar in birth year!! Problem known since March, 14 pages of users with same issue on Community group. Your moderator has not updated when will be resolved..??? !!!!!

  • PauRgr PauRgr (@PauRgr) reported

    @FitbitSupport impossible to unsubscribe from my premium account. I'm still paying for a service that I definitely don't want. Can you please help me to cancel this ASAP?

  • reshapeology anoukpascale (@reshapeology) reported

    @FitbitSupport I understand but totally demotivating as you can’t see how it relates to active mins! You should allow both features not take one away . Terrible terrible terrible .

  • logan5516 Becky Banaszak (@logan5516) reported

    @FitbitSupport my fitbit is not working I have not yet even had it for a year. It is not tracking my workouts and it doesn't do the vibration when I hit my goal or to remain me to move each hour. The is my second fitbit and I am seeing a trend that they are only made for a year

  • brennalou2013 Brenda Lou (@brennalou2013) reported

    @FitbitSupport so last Friday my watch turned completely off at midnight I had to reboot the watch to have it come back on. Then today I was using the bike tracking turned it on before I started my ride and it did not tack at all. Not sure what I need to do to fix my watch.

  • jackiesmith22 jackie smith (@jackiesmith22) reported

    @FitbitSupport I can see on my app there is a update for the Versa, but my device has stopes syncing with my phone so I am also unable to update firmware. I have uninstall and reinstalled the app, I have shutdown the device, I have also reset the device to factory settings.

  • TimTam958 Ed (@TimTam958) reported

    @FitbitSupport My Fitbit Inspire isn’t syncing. Is there an issue?

  • jcspamsforfree JC (@jcspamsforfree) reported

    @FitbitSupport my versa lite has gone black. It will recognise that it’s being charged and then will heat up and go black again. Pls help

  • babeboomer60 babeboomer60 (@babeboomer60) reported

    @FitbitSupport had the Charge2, then upgraded to the Sense. The floors is reading like 178 floors a day which is crazy, it might be 12 or 22 tops but the altimeter or something must be off. It was working fine and after couple of weeks, this problem began. Help

  • 86jlm Over It (@86jlm) reported

    @FitbitSupport My dominant hand is set to left for my Inspire HR. Im wearing button facing out. This is how I will continue wear it even though the info reads upside down. Is there a fix or will I just wait until sync to see stats? What’s the trick? #LeftiesAreCustomerToo

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