Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • missferdy Claire Marsh (@missferdy) reported

    @FitbitSupport my fit it has stopped charging it is nearlyb2 years old. Have cleaned contacts and pins but no luck. This is the 2nd one that has broken not impressed

  • ucbcat4life Proudly Cincinnati (@ucbcat4life) reported

    @fitbit hello - just opened brand new Fitbit Sense. It will not charge. Have tried multiple plugs/outlets and cleaned sensors. I now see lots of people get brand new faulty products from @fitbit Please help. Thanks

  • thregis2002 Traci (@thregis2002) reported

    @FitbitSupport I can’t sync to my fitness pal. App is up to date on my end. I’ve tried everything. Please help

  • BurnleyEms But honestly! (@BurnleyEms) reported

    @FitbitSupport versa2 has been draining quickly in the last few days. Yesterday drained completely in minutes. Today I have no heart rate or sleep readings. Seems like there’s a lot of people having the same issues. What’s the problem?

  • selcascone Selina Cascone (@selcascone) reported

    Have had a heart problem from birth and asked for the fitbit sense for Christmas only to find out that ECG is not supported in Canada... thats half the reason I got the watch. Will be returning and getting apple watch instead. @fitbit

  • supersuperyon Jon R (@supersuperyon) reported

    @fitbit Yep you did. And you were no help at all. So thanks..I guess. Once you have the customers money there's no point in caring right..

  • InnerInfinity Natasha (@InnerInfinity) reported

    @FitbitSupport my new Fitbit thinks it’s 6.36am, when it’s clearly 18.36pm, and there is no option for advanced settings which is what all your instructions tell me to use. How do I fix this as useless if can’t even do basic time telling? Frustrated, will return if like this. 😡

  • keybehaviours Key Behaviours (@keybehaviours) reported

    Hi @FitbitSupport, I can't upload a profile picture to fitbit. I get a message saying access denied as cropped images can't be used. Any help please?

  • Jukia84 Julia Michael (@Jukia84) reported

    @FitbitSupport why won't my Fitbit versa lite sync with my Android phone? It worked fine until a couple days ago. Now I can get my account set up on my phone because it won't sync. This send to be an issue with alot of other users. When are you going to fix it?

  • GoldenMama44 Alpana Chakravarti (@GoldenMama44) reported

    @FitbitSupport Hi. Child's Ace 2....have set up a Fitbit account but won't let me log in. Says wrong email. Done it with 2 different emails now....pls help he was really looking forward to it.

  • TopherToph1 TopherToph (@TopherToph1) reported

    Thanks @fitbit for making the Sense a total piece of **** and ruining Christmas with factory resets and returns. **** you.

  • akshayarora747 akay arora (@akshayarora747) reported

    @FitbitSupport @FitbitIN I think only santa can help with the watch now. No response has been received from your team except vague promises. Merry Christmas.

  • joanm26 Joan Marie (@joanm26) reported

    Thinking of buying a @fitbit or you already did. I suggest you return it! I got mine feb of this year and it stopped working. After NUMEROUS attempts to try to fix it with @FitbitSupport I’ve gotten NO HELP! Don’t bother with this product!! #fitbitsucks #badcustomerservice

  • simdiesel18 Simon Wood (@simdiesel18) reported

    @FitbitSupport trying to set-up kids new fitbits. Are your services down?

  • joker47man Brian (@joker47man) reported

    @fitbit you should be ashamed of your android app....trying to setup my sense and it is dog-**** slow with the day1 REQUIRED firmware update. Also, SpO2 doesn't work on the Sense, sync is extremely hot/miss

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