Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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🐰
(@20090504n) reported
@FitbitSupport Hello, I need account billing help. I can't find an email or contact information anywhere on your site.
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Linda Hill
(@redarlene) reported
from
Brookline, Massachusetts
@FitbitSupport can my fit bit. Be followed ? I had to take it off at a mri & now I can not find it Help me please I can not afford to buy another 65 yrs old in social security must be a way help!
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Hitesh Nakra
(@NakraHitesh) reported
@FitbitSupport bought Fitbit sense through @amazonIN accidentally have broken the glass Iam ready to bear the cost also but no one bothers why the company is allowed to sell their products in India should be immediately banned @jagograhakjago
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Belladonna246
(@twigblu) reported
@fitbit Apparently I cannot file a claim because the country where I stay is not a value while choosing where to deliver a replacement, You have no problems shipping trackers to Nigeria and it becomes a problem I need to file a claim !!
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Delphine G. #BeMoreGlobal 🌍
(@DelphineInfo) reported
@FitbitSupport the worst fitness tracker ever! 18 months trying to get it to work properly, now my customer rights are no longer valid.
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Amy Bruckman
(@asbruckman) reported
Dear @fitbit : if you know I'm asleep, why would you notify me that I met my week's fitness goal? (Memo: don't ever forget to turn on sleep mode.) Last night's poor sleep brought to you by: one part of the code that doesn't talk to the other part.
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jeff soto
(@SotoSocial) reported
@RadkeJen @fitbit Oh well then I get it. I’m all apple so it makes it easy. I’m fell running 2 years ago and cracked my watch and it still works without a problem. Love answering calls on it.
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Helen M
(@HelenM47102993) reported
@fitbit can you please help me unsubscribe from Fitbit premium? I have tried and failed numerous times.
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🇺🇸Elaine✝️❤️
(@LarsonElaineM) reported
@fitbit I AM COMPLETELY FINISHED WITH THE PRODUCT. The problem: the Fitbit causes me anxiety because it doesn’t remind me to get up and move regularly even after I’ve set it to do so. @FitbitSupport usually almost always tells me I haven’t updated it which rarely fixes the issue.
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Jordan Meyer
(@twitch2spark) reported
@FitbitSupport Latest versa 2 update from August (35. 72.1.15) broke heart rate sensor. Gradually got worse until no longer turns on. first a restart every few weeks, then every couple days would fix it. Then every 2 or 3 hours and now it won't come back at all
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Leah Giles
(@leahgiles254) reported
@FitbitSupport I did not know about the tips but to clarify, it was lost when I took it off for a medical procedure. It was definitely not lost in my house or work. I called, they looked, it’s gone. My mom has a second Fitbit and does t need this one back. I’m really hoping to fix the pairing
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Leah Giles
(@leahgiles254) reported
@FitbitSupport hello! After losing my versa light last Friday I snagged one of my moms. She swore it didn’t work but I was pretty sure she just couldn’t figure out how to make it work lol. Sure enough I charged it and was able to pair it to my phone and MyFitnessPal no problem.
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Katie
(@OhWeeBeasties) reported
@jim_hostetler @FitbitSupport @MyFitnessPal Agree- same problem for me.
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Angela Theobold
(@ATheobold) reported
@fitbit my order has been sent to the wrong address - and was not able to be delivered. Please advise. Live chat not working
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Rahul A
(@asrani_rahul) reported
@FitbitSupport Neither restart nor charging is working. Screen is dark indicating that it is off. Fitbit email address sent in DM.please help
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