Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 11
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1
Toms River, NJ 1
Vancouver, WA 1
Olympia, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • squoctobird Melly (@squoctobird) reported

    @FitbitSupport please help, I have tried everything.

  • screamifyacan Alek Urosevic (@screamifyacan) reported

    @fitbit your registration form for refunds is broken. Please can you help me?

  • ennaojt Kamaboko Gonpachirou (@ennaojt) reported

    @FitbitSupport Hi, discount for Ionic recall has 2 codes separate for devices and accessories. In the email, it says that we have to use all in one transaction. Promo code bar only allows one code to be used. I dm-ed already as well. Pls help. Tq.

  • MaeRiya21 Mae (@MaeRiya21) reported

    @fitbit - I reached out about the screen display failure on my charge 3 and was told my device is now “out of warranty” despite the fact that I’ve had ongoing issues since the first month of use and Fitbit didn’t acknowledge the underlying issue.

  • NicolaBardon Nicola Bardon (@NicolaBardon) reported

    Hi @FitbitSupport, the screen on my charge 3 is not working properly, I can only see the bottom quarter of it. Where can I get it fixed?

  • realeleanorb eleanor (@realeleanorb) reported

    @FitbitSupport I need help

  • themainapp themainapp (@themainapp) reported

    @FitbitSupport Again app is up to date and seems like could have fixed this within 4 years. Shows how “hard” you are working to fix this error lol.

  • disaster_dave Dave Nichols - Vaccinated & Boosted (@disaster_dave) reported

    So my @Fitbit won't update, and Tech? Support had me jump through all the hoops we all know: Hard restart Turn Blue tooth off and on Re install and then I get this "Thanks for your efforts. We’re aware of this issue, but may not be able to provide a fix in the near future."

  • violetsofagb Maryam ♡ (@violetsofagb) reported

    @FitbitSupport Hi! My fitbit versa 2 is repeatedly disconnecting from my iphone. i have restarted both my phone and fitbit, uninstalled/reinstalled the app and disconnected/connected bluetooth multiple times. please help!

  • amkb12 Amy (@amkb12) reported

    @FitbitSupport had to manually log some exercise today and since then my steps sync, but then revert back to the previous number. Have tried ALL suggested fixes, still not working. Some help would be great.

  • ennaojt Kamaboko Gonpachirou (@ennaojt) reported

    @FitbitSupport I've been telling over and over again that there are 2 discount codes provided. And the promo bar only allows for 1 discount code to be applied. Understand the problem before responding with generic responses. Solve the problem.

  • LoserSquad4Life The Loser Squad (@LoserSquad4Life) reported

    Bought a @fitbit @FitbitSupport versa 3, cant get text notifications, spent all day doing everything from their tips pages and multiple youtube videos, no avail, got phone call and snapchat notifications but no txts, $230 piece of garbage

  • V4n5 Ivan Juwono (@V4n5) reported

    @FitbitSupport I am sending you a DM regarding false charged for trial premium membership. Please respond my DM as I dont know where else I can address this issue. I live in Canada.

  • JoBucha30264134 Jo Buchanan (@JoBucha30264134) reported

    @FitbitSupport how long is acceptable to wait for an escalated issue response?

  • brookeOB1 Brooke Oberwetter (@brookeOB1) reported

    @DeannaKathleen @fitbit @FitbitSupport Did this get solved? Having the same issue after the time switch.

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