Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 3
Düsseldorf, NRW 1
Cavaillon, Provence-Alpes-Côte d'Azur 1
Tampa, FL 1
Milwaukee, WI 1
Pataskala, OH 1
Kenney, IL 1
Monmouth, Wales 1
Port Moody, BC 1
Jackson, TN 1
Charlotte, NC 1
Köln, NRW 1
Hampton, NH 1
Vélizy-Villacoublay, Île-de-France 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • JLB20203 JLB2020 (@JLB20203) reported

    @fitbit DO NOT PURCHASE FROM FITBIT. THEY DO NOT STAND BEHIND THIER PRODUCTS WHEN THEY GO DOWN. FITBIT CHARGE 3, SCREEN DIM AND BLANK - A KNOWN ISSUE BY THEM & ALL THEY OFFERED WAS A DISCOUNT THAT ANYONE CAN GET WITH THIER CURRENT SALE ON A NEW PRODUCT. NOT IMPRESSED BUT THER SUPPORT

  • MDPartner GayleSchrierSmith,MD (@MDPartner) reported

    Dear @FitBit, you’re beginning to lose my loyalty. We met at your @TEDMed launch (plz don’t make me number the years…) but the business model is abandoning me. #help

  • ackeebee kay bennett (@ackeebee) reported

    @fitbit absolute shocking customer service! I’m on my 3rd product in 4 years which is now broken and they refuse to replace even though under warranty! Avoid at all cost! And customer service agent Gelvis V!, very rude!

  • mariekebelt Marieke Belt (@mariekebelt) reported

    @Charleenie13 @FitbitSupport Same here and @FitbitSupport is only giving the standard replies. If lots of people experience this issue, the bug is on your part, not ours..

  • mariekebelt Marieke Belt (@mariekebelt) reported

    @scutler59 @FitbitSupport It seems a lot of people are experiencing this issue. Thankfully, only thing we get is 'try to restart your device' 🙄

  • JLB20203 JLB2020 (@JLB20203) reported

    @queenlori99 @fitbit They don't care, they have terrible support and don't back up technical issues with their products

  • raxy Rakesh Sharma (@raxy) reported from Jaipur, State of Rājasthān

    @BigLadMd @fitbit @FitbitSupport Yes this is what exactly happened just a minute ago, the wasted my te is asking various details and finally saying we can't do anything, hilarious when they say we want to help but we can't bs

  • mariekebelt Marieke Belt (@mariekebelt) reported from Gouda, Provincie Zuid-Holland

    @FitbitSupport @scutler59 I have exactly the same problem, from exactly the same moment as well!

  • nilu9484 Nilesh (@nilu9484) reported

    @fitbit fitbit I have purchased the fitbit versa in 2019 from Amazon.they have delivered the product of fitbit US.and now there is issue in touch screen and fitbit India is not supporting or giving service in India to me. Kindly help me to repair my fitbit.

  • JLB20203 JLB2020 (@JLB20203) reported

    @FitbitSupport @RedRosete @fitbitsupport is terrible with thier service

  • kungfucory kungfulou (@kungfucory) reported

    @mariekebelt @FitbitSupport Mine too. I think it might be a problem their end

  • TruPlaya1870 Mathieu Gagnon (@TruPlaya1870) reported

    @FitbitSupport It is up to date, I have tried everything and clearly there is an issue on your side since I am not the only one having that skin temperature issue. Please fix and please stop just replying with generic messages. This is a poor form of support honestly.

  • SharonDevol Sharon (@SharonDevol) reported

    @FitbitSupport The skin temperature has not registered since Monday, 3/21. Is this a known issue being addressed? Did the advent of spring mess up your data collection?? (Sense, iPhone 11)

  • systemconflict Ben (@systemconflict) reported

    @AnaVK @FitbitSupport I’ve had the same issue and I’ve just sussed it… you need to put your email address in twice, where it is, and in the ‘box’ that isn’t obvious above

  • deeja1030 Khadija A (@deeja1030) reported

    I’ve been trying to setup my mom’s @fitbit for days and while registering her account I kept getting an error message. Only went I check the “optional” consent to receiving promotional emails did it finally go through 🙃. Way to go @FitbitSupport

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