Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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TravelByChance
(@connect2saikat) reported
@FitbitSupport @FitbitIN worst customer interaction ever … inspite of repeatedly doing the steps ur online DM team keep texting the same message…. #NeverBuyFitBit in India .Warning
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Melanie Lethbridge
(@mellethbridge30) reported
@FitbitSupport I've synced the fitbit controls. I've synced the app. Everything looks correct on my end. Perhaps there is an issue 🤔
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Kaizeen Redbubble
(@bakaizen) reported
@FitbitSupport why can’t I cheer or comment on anyone’s post? I am also unable to add my friend who’s on android (I’m using iPhone). It’s such a hassle to add people, is there any way of fixing this? We’ve been trying to solve the issue for a couple of days now!
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Heather Stanley
(@hstanley_) reported
@FitbitSupport Please help, I have an Inspire 2 but cannot get it to vibrate for daily hourly activity goals. My previous Inspire 2 did it but not my current one.
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Nikki
(@photos_by_nikki) reported
Would be nice if I didn't get booted out of my @fitbit app and told my login/password is incorrect when it's an auto-saved password... no emails coming through to inbox or spam when trying to reset either, and the support number on the website is inactive?? @FitbitSupport 😞
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Phillip J Bell ( the fun loving son of Zebedee)
(@Phillip39319581) reported
@FitbitSupport just had the best customer service experience I have ever had in 28 years in retail … No problem for Fitbit to replace my broken device absolutely superb #greatcustomerservice
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Kate Roughneen
(@RoughneenK) reported
@FitbitSupport Hi there, my Versa screen has stopped responding. I've tried the reboot advice but it's not working. Can you help me please?
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Maya kunis
(@anudhkadilani) reported
@Brookedavis1984 @FitbitSupport My account was deactivated some days back for no just course but with the help of a good tech guy named superb_cr4ks on Instagram,my account was reactivated.....I strongly recommend him,he can help you too
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Tracey
(@TraceyS13) reported
@FitbitSupport wow just had a customer service rep end the chat even though I said it’s not working, with their instructions. I have taken screen shots of this - I will post these if you don’t help me set this up
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lisa allen girard
(@lisaallengirard) reported
@fitbit @FitbitSupport @fitbitrecall. This is the worst company ever. Started my rerun in October and still can’t get someone to help me get my 40% discount to use.
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Betsie
(@BetsieBarnes) reported
@Brookedavis1984 @FitbitSupport I was so upset when my account was wrongly suspended until I was referred to superb_cr4ks on Instagram and he was able to resolve the issue Immediately
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Liliana Ramírez
(@liraro) reported
@FitbitSupport The Fitbit in my app is not showing steps and other indicators. It also can’t communicate with my device to record steps. I already restar monitor and app. Help
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ac 🤗🦂🍂🏺🌛🌳
(@angie0711) reported
@FitbitSupport Hi, I can not sync up my Versa 2. Could you help me, please?
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nick cousins
(@nickcousins81) reported
@FitbitSupport Disappointing that I ordered my replacement charge 5 on Thursday and it’s still stuck in Netherlands despite it being a 2 working days delivery! Was working ok until the outage last week too! Sort it out @FitbitUK I could order from Amazon for next day or buy on the high street!
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Samantha Pears
(@SamanthaPears2) reported
@FitbitSupport my Inspire2 has stopped syncing with my iPhone. I’ve tried everything to fix it to no avail. Can someone please help?
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