Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 9
Charlotte, NC 3
New York City, NY 2
Frankfurt am Main, Hessen 2
Spring, TX 2
Madison, AL 1
Perkasie, PA 1
Toledo, OH 1
Portage, MI 1
Snellville, GA 1
Columbus, OH 1
Omaha, NE 1
Brentwood, NY 1
Dallas, TX 1
Lititz, PA 1
Châteaudun, Centre-Val de Loire 1
Manchester, England 1
Stonington, ME 1
Béthune, Hauts-de-France 1
Izola, Izola 1
Jewar, UP 1
Noida, UP 1
Altoona, PA 1
Whitesville, NY 1
Coalport, England 1
Nürnberg, Bavaria 1
Dracut, MA 1
Suwanee, GA 1
New Delhi, NCT 1
North Royalton, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • jaaiiddee Jade Rees (@jaaiiddee) reported

    @FitbitSupport Yeah ive just got it. However this problem has been going on for nearly a month and ive only had the fitbit just over a month and a half 😩 I dont want a watch which isnt full working. Im sure not everyone with a fitbit is experiencing this problem?

  • Catheri49633576 Catherine Whitworth (@Catheri49633576) reported

    @FitbitSupport My Fitbit Charge 4 has stopped vibrating on notifications, and step reminders. Everything appears to be set correctly. Please can you help?

  • AlliAlliG Alli G (@AlliAlliG) reported

    Something is up with my Fitbit! I have only walked down the stairs this morning and it says I’ve climbed 6 flights??? @FitbitSupport help! Between this and heart rate monitor issues I’m pretty frustrated lately!

  • Mohamme33876986 Mohammed Hassen (@Mohamme33876986) reported

    @FitbitSupport automatic sleeping login

  • mikesepsvisuals Mike Seps (@mikesepsvisuals) reported

    “@fitbit does not warrant that the operation of the product will be uninterrupted or error-free.” Some warranty Fitbit has there. But at least I tried. All because the Floors Climbed counter is completely out of line. Guess who’s not buying another Fitbit @FitbitSupport

  • zed7000 Zed Girnary (@zed7000) reported

    @FitbitSupport Is there a reason that on the app, my heart rate stops being “live” after a while and just stays on the resting heart rate? To correct, I have to hard close the app and start it again. No problems with the Fitbit itself. Tried all the usual stuff to fix it.

  • niri76 Nicole Risse (@niri76) reported

    @FitbitSupport Hi, my Fit-Bit is no longer measuring my heart rate and the battery now lasts less than a day. How can I get the issue fixed? Is there a service center I could send it to to get it repaired? Thanks.

  • MickLLF Michael Moran (@MickLLF) reported

    Brilliant that during a global pandemic @FitbitUK @FitbitSupport insist that they won't replace my faulty, 5 month old device without me risking my health by forcing me to have to go to a post office to ship the old one back to them first. Terrible customer service

  • unshines02 U (@unshines02) reported

    @FitbitSupport Play mindfulness sessions and sleep stories with the screen turned off and offline. Really sad to see this is not fixed for long time. This is one reason why I might discontinue Premium account. Other mindful apps like headspace provide option to switch off screen

  • awinnpatrick Audria Patrick (@awinnpatrick) reported

    @FitbitSupport Not working still.

  • ACollocott Andrea Collocott (@ACollocott) reported from Randburg, Gauteng

    @FitbitSupport my Fitbit activity time and days is not automatically updating please help

  • skeenlys1 Scott Keenlyside (@skeenlys1) reported

    @FitbitSupport please help. My fitbit account has been hacked and you have sent me an email to confirm or reject the email changed within 72 hrs. When i click the link you sent it comes back with an error to contact customer support which also fails. Security is a joke!!!

  • zed7000 Zed Girnary (@zed7000) reported

    @FitbitSupport It’s persisted for a number of months now. Tried everything. I was successful in seeking support for another issue yesterday through this method, so wondered if you had any wise words. As I said, I’ve literally tried everything.

  • CurlyKateEdley Kate Edley (@CurlyKateEdley) reported

    @FitbitSupport my step count has gone haywire today. I didn't leave the house, but my fitbit thinks I walked 45,000 steps! is there a fix?

  • christophersisk Christopher Sisk (@christophersisk) reported

    @fitbit You do know @DeepakChopra is full of quantum ****, right?

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