Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Carmen
(@portcitynative) reported
@fitbit @FitbitSupport When are you going to fix my streak? You made me sync to Google & took it away now I’m at 57 days & before that I was close to 600. You said you were aware of the issue & now you’ve stopped responding! Please fix it!
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Kathleen A. Lynn
(@KathleenALynn) reported
When you call @fitbit @FitbitSupport for help and they keep stranding you on hold!!! Answer the phone. #DoYourJob
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Logan Jackson
(@xloganjacksonx) reported
@fitbit @madebygoogle Pixel 9 Pro XL user here and Pixel Watch 3 user. Not having the ability to see active calories burned as a field is EXTREMELY DEMOTIVATING. Total calories burned including your BMR doesn't tell any user ANYTHING if I want to check immediately how many active calories I have burned. This is my and many others main motivators and I would suspect turning many away due to a simple metric it would take your team no time to create. You have no idea what your active c calories are. Don't tell me to check the exercise specifically because that doesn't account for active calories burned outside of exercise. Please fix this.
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Vicki
(@vickilcastro) reported
@FitbitSupport help. I’m a premium subscription holder. My app isn’t working barely any of the different categories are showing any activity. I tried to get chat help and it says not available. Please this has been a ongoing issue now for months and I was hoping an update
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Chris
(@hiriseclimber) reported
@FitbitSupport Having blank screen issue w/ Versa3 Won’t reset and your support number sends me to Verizon & I can’t get through What’s the deal with your support Id like a person not a damn chat
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bhaskar yarramallu
(@phaniyarramallu) reported
@FitbitSupport My fitbit charge5 is not working. When iam charging it On but it not working after that and not connecting to device also
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Morgan Sydlowski
(@Morgan713317) reported
@FitbitSupport Hi there — my Versa 2 stopped working after a recent swim in saltwater. I didn’t go very deep and understood it was water-resistant. I rinsed and dried it after, but now it won’t turn on or charge. Can you help or advise on a replacement?
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Pearl Romero
(@SD_LeftHander) reported
@FitbitSupport Thank you for the link. I checked. My phone & OS are compatible but I still have a black screen on my Fitbit. I've tried multiple ways to fix it. So far nothing is working.
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Chris Mestaz
(@ChrisMestaz) reported
@madebygoogle I got a #FitbitAriaAir and for the last 18 days it has not synced and I have tried repairing it to my app and phone and nothing works , what can I do? Not even @FitbitSupport responds to me and I'm getting annoyed #HELP #help
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monika
(@alternatehamlet) reported
@FitbitSupport I guess that's not entirely fair. The first several times, it was in warranty and you sent me a replacement original Sense and then it developed the same issue, and you denied it was a software error caused by trying to account for the 8' flight of stairs in my house.
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Irene
(@ReniBhardt) reported
@FitbitSupport I’ve noticed issues with my Fitbit battery charge since the app was updated: e.g. Fitbit says 100% battery charge vs app says 52% after sync. Thus, battery goes out often because I don’t know the true percentage. Help!
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Chelsea Anderson.♥️
(@ChelseaAMusic) reported
@2drinks2many @FitbitSupport I can sign in but can't sync my watch at all so messed up!!! 🥺
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Michelle 💙
(@chellegall) reported
Help @FitbitSupport @fitbit My son’s strap has broken - within 10 weeks of starting to wear his Fitbit - help!
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lily
(@lilyanx3) reported
my fitbit stopped working for literally no reason and customer service had the audacity to say "we'll give you 35% off to buy a new device" or you can fix my less than 2 year old device??? it shouldn't stop working when i didn't even do anything to it. @FitbitSupport
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Paulo Ferreira ❌️ 💩🔎🇵🇹🇪🇺
(@pfrr) reported
@FitbitSupport thank you for "frying" up my charge 6 with your latest app look. Not syncing, installed app twice, tried to pair the tracker 4+ with "something went wrong". Every single time you make a change everything goes down the toilet!
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