Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Gabriela Burlacu
(@gabbie2026) reported
Been trying to get my new Sense sorted from @fitbit but customer support keep passing me from one department to another. Only used it for 2 weeks as received as a present from my partner and now almost a month in trying to get someone to tell me why is not working anymore.
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Samantha Bussey
(@SamanthaBussey) reported
@FitbitSupport I've had my versa 2 for just over 18 months now and it's been great but now the battery isn't working properly it was on 45% before bed and now is on 11%. Is there anything I can do to help the battery as I have only been to sleep and it has drained it already.
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Ashis Kumar
(@ashis_ind) reported
@fitbit @FitbitSupport not getting the password reset email.. spam or junk folder not an issue.. difficult to imagine how someone can screw this up !!
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Samantha
(@SamB2911) reported
@FitbitSupport Thanks but I’ve used Fitbit for 4 years now, I’ve had this one (a replacement pebble since roughly Feb this year) and had no problem with it until this last week. I had already tried what is said on that link, I will DM now
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Marc
(@marcobrau) reported
@john_arends @fitbit That's terrible. I have a Pebble Time Smartwatch that's been going strong for five years
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LdyJazmne
(@BellaGems54) reported
@FitbitSupport I have a Fitbit that is less than 2 years old, has been replaced twice and here I am again with issues with my Fitbit, since 12/18, cannot get sleep data, and now today I get no heart reading on my device. Have rebooted, and tried all the instructions from help articles & nothing
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jen
(@jennnautical) reported
@FitbitSupport hello, I'm trying to connect to my Facebook to compete with friends and it keeps saying no friends found. I signed out and in. The only problem I think it could be is my fitbit email is different from my fb email but it wouldn't let me use my old old fitbit email
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❤️🇺🇸 Sandy Paic 🇺🇸❤️
(@PaicSandy) reported
@FitbitSupport Please tell me this isn’t true: answering messages and phone calls on my new Versa 3 doesn’t work with an iPhone? I see no option to answer texts, and when I tested phone calls I received an error message saying that something is wrong with my connection. Help!!
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Sims1Bella_Goth🇮🇪
(@gothjacobs) reported
@fitbit I wish Fitbit would ever help me fix the issue with my watch, 6 months of going through support to only ever get generic responses, shameful
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Fitz
(@greyele193) reported
@FitbitSupport hi I bought my Fitbit ionic in Oct 2018. I’ve tried swimming in it and it’s died. Can you help me?
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Arupa Amod
(@ArupaAmod) reported
@FitbitSupport Hi My Fitbit Charge 3 has black lines that are preventing me from swiping. I have tried all your steps to reboot and reset. Nothing is working. Please can you help.
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shakes 🏴🇨🇭🇪🇺
(@shakermaiker) reported
@FitbitSupport hubby is trying to log in on your site with a password reset and he's not received his email despite trying several times! Help!
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JR Carr
(@JRCarr85372390) reported
@FitbitSupport My heart rate won't show on my clock face on my inspire 2. What do I need to do to fix this? I have enabled all permissions and turned on all services.
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Bobbie Almassy
(@Balmassy) reported
@fitbit my versa lite stopped syncing a week ago . I reset and now it won’t find the Fitbit at all. Several weeks ago it started to lose time. Clock would be minutes slow , then an hour slow , then 5 hours slow.
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ThatTweeter
(@ThatTweeter3) reported
@FitbitSupport just can't get my versa lite to start up. Tried unlinking from the app, hard reset and now getting the error "data not cleared, sync & try again". Can you help pls! Nothing seems to work anymore!
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