Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mr Squiggle
(@SethRoma2) reported
@FitbitSupport what is with this POS @fitbit Inspire 2!!?? I bought it for my mum and it is the worst @fitbit !!! Won't sync, DND everyday!!!! 🤬
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Carly Louise Carter
(@carlyloucarter) reported
@FitbitSupport Since the device update my Versa 2 hasn't been tracking my heart rate properly. Showing below zones for majority of a 50 minute cardio workout and barely goes above that. I've tried everything to fix it. Help please???
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TabbyCat 🌙🕸🍂👻🎃
(@TabbySilva) reported
It really irks me that @fitbit still does not have a snow shoveling option to track that exercise but they have gardening and lawn mowing?? Like help a New Englander out here cmon.
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Chris Canesso Teammate
(@ccanesso) reported
@parkjames @fitbit Evening Sir, I am sorry to say, I have experienced the worst service by your company and I am a loyal customer for over 5 years.... Not cool..!!!!
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ZeniaLady
(@zlhiggins63) reported
@FitbitSupport i just bought a Versa last week. It does not hold a charge for more than 8 hours. What is the problem?
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Morgan Fykes
(@Shmorgan85) reported
Been a loyal @fitbit user for many years, got a replacement less than a year ago and the face just fell off but apparently the warranty is 1 year from original purchase so they basically said too bad so sad, but they emailed that to the account that tried to hack me... #DoBetter
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Asha Christina
(@Ashachristinaa) reported
@FitbitSupport Dashboard steps not syncing with challenge steps. Any ideas how to fix this? Thanks
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Bridget, PhD, RD
(@BwantsthePhD) reported
@RealParkerJ @fitbit @FitbitSupport Agreed. I tried for about a month to get an issue resolved, then crossed over to apple
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Judit
(@elwenion) reported
@FitbitSupport showing all nice on public and no help in DMs.. people don't be fooled
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M Cordeaux
(@CordeauxMelanie) reported
@FitbitSupport Hi There has been no follow up actually. I have followed all the trouble shooting steps but the device simply has no GPS. Exactly like the last one you sent. It is not what you advertise. It does not work. AGAIN. Number FOUR
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$ PLJ 🧢🤡 ( B⚠️NNED twice x2 from Facebook)
(@RealParkerJ) reported
from
Chicago, Illinois
@FitbitSupport you guys are so trash
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andrea fieldhouse
(@andreafield26) reported
@FitbitSupport hi my app on my I phone not working on a there something wrong with app
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Trish
(@Trish58033088) reported
from
Wellington, England
@FitbitSupport hi I am having trouble with my inspire 2, the notifications have stopped working and even though I have tried everything with Bluetooth etc it will not vibrate when I get messages or calls, any ideas please
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Chris Canesso Teammate
(@ccanesso) reported
@parkjames @fitbit @FitbitSupport - Over the last 10 days, I have received the worst support possible, placed an order under a promo of 2 day shipping & they sent USPS ground with no delivery date, with no help by CSA and Escalation team saying my fault, I placed another order
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#ThisIsGettingNormal
(@ladeyday) reported
@LaurieDefender Also men on the @fitbit app. Or on oil rigs. And all single fathers whose wives died in either a car crash or during child birth.
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