Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Strngbd_ZA Trent Shepherd (@Strngbd_ZA) reported

    @FitbitSupport I'm having an issue with my ionic recall reference code...

  • michellecassid5 michelle cassidy (@michellecassid5) reported

    @fitbit I’m at stage 2 of doing Fitbit ionic recall but when I put in the reference no. it is saying not found? I registered it earlier on today so not sure what the problem is.

  • graeme_0273 Graeme Thompson (@graeme_0273) reported

    @FitbitSupport the reference code for my Ionic recall is constantly being rejected by your verification process. How can I move this issue on? @FitbitUK

  • SugarSpud Emma Lynch (@SugarSpud) reported

    @pmitch49 @fitbit I hope so because I want to use my refund for an Apple Watch SE and they are on offer at Amazon… and the prepaid debit card will currently cover it Sod’s law Fitbit won’t fix their stuff before Amazons offer runs out, but their customer service is the reason I’m off to Apple.

  • RyCos725 Rყαɳ Cσʂɠɾσʋҽ (@RyCos725) reported

    @FitbitSupport Hi- I’m having an issue when it comes to receiving notifications on my Fitbit. I use to when I received texts/phone calls, now I’m not. I unpaired, repaired, reset notification setting within app & iPhone settings, but no luck. Do u have a solution I could try?

  • davecraig_ David Craig (@davecraig_) reported

    @fitbit I have been DMing your support and they have done little to help except tell me "someone's on it". It has been several days.

  • thereal_rookie Paul Rooke (@thereal_rookie) reported

    @FitbitSupport - I am having trouble with my Fitbit ionic. Can you help?

  • 1PeJa Peter Hunt (@1PeJa) reported

    @fitbit I Tweeted my problem and others confirm the same issue. Fitbit Tweets always say "DM us and we'll fix it", so I have DMed. Can you fix this? Please help.

  • Fragster Ange W (@Fragster) reported

    @ElainePiggot @FitbitSupport Shocking they must have known there would be a huge response, mine went through but never got confirmation email that it did, oh still waiting like you. Hopefully the put out a fix soon

  • HEichtinger Hannes Eichtinger (@HEichtinger) reported

    @FitbitSupport @FitbitSupport Register for an ionic refund but it says my reference code isn’t working and to wait 30m. 10h later it’s still not working. What are the next steps?

  • wireless_surfer Sajid Ikram (@wireless_surfer) reported from Edmonton, Alberta

    @FitbitSupport my Fitbit sense green has come off the housing. Can you help me get this fixed up? I don’t think this is supposed to happen

  • tazwake Taz Wake (@tazwake) reported

    @TierSigma @fitbit I got that email about 48 hours after I went through the process, I didn't think they were really related. With the code, you do need to wait ages (30 minutes at least) before the code is accepted. Other than that, maybe @FitbitSupport could help.

  • sophiedorling19 Sophie Katarzyna (@sophiedorling19) reported

    @FitbitSupport @fitbit absolutely shocking customer service and terrible website. Trying to process this refund and the reference code isn’t working. Been trying over and over for hrs and had no reply from cstmr service. So frustrating. #ionic

  • SharryPigTails Sharry Pig Tails (@SharryPigTails) reported

    So here's something neat. For 3 days, every time I sync my @fitbit to my phone app, it erases all my steps. From the app AND the device. Have rebooted. Uninstalled. Unpaired. Tried 3 different Fitbits. All with the same results. And their customer service can't help me. Fun!

  • 1PeJa Peter Hunt (@1PeJa) reported

    @fitbit Ref Ionic Recall: Have been entering the 16 digit verify code for 36 hours, rejected. I have tried to contact support 4 times (twice got no response), texted with them twice (no real help at all). last one said I'd get an email!! (that hasn't come... and would it help if it did?)

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