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Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bigastro, Valencia 1
Gilbert, AZ 1
Reutlingen, Baden-Württemberg 1
Bangor, ME 1
Charlotte, NC 1
Tucson, AZ 2
Indianapolis, IN 2
Frankfurt am Main, Hesse 1
Phoenix, AZ 1
Paris, Île-de-France 2
Altoona, PA 1
Sarreguemines, ACAL 1
Noida, UP 1
St. Louis, MO 1
Grenoble, Auvergne-Rhône-Alpes 1
Köln, NRW 1
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Cavalcadewhimsy
    DeinGesicht 🍳 (@Cavalcadewhimsy) reported

    @FitbitSupport @clevermonkey93 There is no point in doing any of this, it is an issue that users cannot fix.

  • Zoe24354074
    ও ღ (@Zoe24354074) reported

    @FitbitSupport hi, I reached out a few days ago and was asked to send my details privately. What is supposed to happen now? Issue still not fixed in the Fitbit app (app notifications blank with no apps to select)

  • WhatTheMrsHeck
    sentient ball of stardust (@WhatTheMrsHeck) reported

    @fitbit fix the glitch where the screen wake keeps auto selecting button and motion when I only want button on. Its making me want to toss this thing waking me up in the middle of the night flashing me in the eyes, and the battery is dying like crazy. Husband and I both are mad

  • Zoe24354074
    ও ღ (@Zoe24354074) reported

    @FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.

  • pissdrinker7886
    pissdrinker (@pissdrinker7886) reported

    Life is unfair. @apple my iPad broke can I have a refund. It was going strong until this morning when I opened the Fitbit app and it **** it's self. @FitbitSupport I want compensation your stupid app broke my iPad and my watch stopped working for no reason it was going strong too

  • pissdrinker7886
    pissdrinker (@pissdrinker7886) reported

    @FitbitSupport your app broke my iPad. How do I fix it

  • rakeshmoorthy
    Rakesh R (@rakeshmoorthy) reported

    @GoogleIndia I have an in-warranty Fitbit that is not working and there seems to be no way to claim the warranty. What do I do? @FitbitSupport @FitBitIndia

  • John_Rooney
    John Rooney (@John_Rooney) reported

    @FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!

  • pissdrinker7886
    pissdrinker (@pissdrinker7886) reported

    @apple I don't really blame you for my iPad being broken. I mostly blame @fitbit because it was their app that broke it

  • EmmaLangPoole
    Emma Lang (@EmmaLangPoole) reported

    @FitbitSupport hello, I have just discovered I have an impacted Fitbit Versa 3 which has stopped working & experiencing overheating. I have been made aware they have been recalled but your form is not working for the registration & appeasement, showing an error which states..

  • fishtale13
    Marty (@fishtale13) reported

    @FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor

  • Joan_techz
    FINN JOAN (@Joan_techz) reported

    @DanielleGillie5 @FitbitSupport Send me a Dm for help

  • selim_oz
    Selim Oz (@selim_oz) reported

    @FitbitSupport We’ve been through this, you guys can’t even explain how my two year old Sense 2 turned into a brick a day after I installed the update. It’s not a free watch, I paid $200 two years ago. I think the update had malware in there because Fitbit sales slowed down.

  • Zoeee91
    Zoe (@Zoeee91) reported

    I am trying to pair my Fitbit with my iPhone. After I enter the 4 digit code, it says pairing on the Fitbit but then an error on the phone appears “Something went wrong. There is an error. Try again”. Details in comment… @FitbitSupport @FitbitDev

  • kabachman
    Kelli Bachman (@kabachman) reported

    My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.

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