Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Bonnie Cromwell
(@Leafprinter) reported
@laura_payton @fitbit @FitbitSupport Same problem. Tiny cracks in the band. Gorilla glue worked.
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Tutu
(@Sinmilulu) reported
@FitbitSupport please help. My Fitbit sense is stuck on do not disturb and I didn't put it on. How do I turn it off?
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Shaniece
(@Shaniec85958777) reported
@FitbitSupport my fitbir is not working. I bought it for my birthday and it has been replaced and now uts out. Please help .
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Jos
(@anansi22) reported
@FitbitSupport If your new sense 2 and versa 4 continue to use the same method to calculate pace and distance, they will be useless to anyone serious about fitness. Runners already are abandoning in droves for garmin. You can do better. Great device, terrible software.
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J. Asselin
(@JBen2A) reported
@laura_payton @fitbit @FitbitSupport Oh no! I'm so sorry this is happening :( Mine definitely wasn't that bad. I can't believe they won't do anything!
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karthik
(@karthikkanago) reported
@FitbitSupport Where do I get the authorized service centre of fitbit in Bangalore? There's some issue in my fitbit versa battery.
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Katie Williams
(@katie_2521) reported
from
Wickford, England
@FitbitSupport I have been having trouble syncing my fitbit, any advise will be helpful as it's taking me about 20mins each time
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Jim MacTavish
(@JigglesArn) reported
@FitbitSupport Charge 5 died. Tried hard reboot dozens of times, not working. Every so often after reboot the logo will appear every 15 seconds. Eventually I end up with white "X" inside a red circle that stays for hours. Help!
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Koreangringo
(@koreangringo) reported
@fitbit Yes I’ve tried. This a known problem by you. The watch screen is flickering and there is no way to reset. Please let me know what @fitbit will do.
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Kai MacMahon
(@kaimac) reported
@douglasheath @fitbit Exact same issue here. My Versa 3 crapped out immediately on going in s pool. They warranty replaced it, and that replacement crapped out too. Same solution offered. Spend more of my own money on a product that's is sold to be used in the water but breaks when you do? Hmm.
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MrFancyPants
(@CallMeAdams) reported
@FitbitSupport Since your last update my fitbit has been useless. Battery goes from 70% to dead in an hour. Are you going to announce this? or a fix?
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The Tattooed Flamingo
(@TTF_Jells) reported
@FitbitSupport versa 2 screen not responding to swipe down or on right hand side at all. Have reset, checked software update and also changed clock screens multiple times. What else can I do?
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🍓 Minette Fraise 🍓
(@MinetteFraise) reported
@FitbitSupport Nothing on there is my issue sadly. I’ve been wearing my Fitbit every night, fully charged, but there’s a couple nights with no logs at all, as though I didn’t wear it.
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Daniielle Maguiire
(@DaniielleeM) reported
@FitbitSupport My Fitbit charge 5 wont sync & needs updated. It won’t find the Fitbit yet it’s connected to Bluetooth. I tried logging onto another device and still have the same issue. This is an on going problem as it works one day and not the next. It’s only a few months old😩
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James Cano
(@JamesCanoOtt) reported
@laura_payton @fitbit @FitbitSupport I found my band caused an incredibly bad skin rash, and ended up replacing it with a third party metallic one
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