Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Noida, UP | 1 |
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Valencia | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Brittany | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Mark Moriarty (@Markfm62) reported@FitbitSupport @CollontheCOB You can't see anything other than Calories in the Fitbit app - that's part of what's broken.
-
Pan Der Gustos (@PanGustos) reported@fitbitsupport Fitbit server problems today but the ios app just has a generic can't sync error message. Surely the app is aware that it can't connect to a Fitbit server and could notify to that effect? In any case, last night's sleep data is still gone after finally syncing up.
-
Emma Faherty (@EmmaFaherty) reported@FitbitUK @fitbit @FitbitSupport Have had my second Fitbit for 3 months and the screen has gone white?! Help!
-
Emma Davison (@emilyemk) reported@FitbitSupport Hi @FitbitUK @FitbitSupport my fit bit data is not correlating to my fitbit iPhone app. Could this be a problem with your server being down? I’ve deleted app and updated my iPhone etc but it’s still not resolved the issue.
-
Mel Davis (@MelDavis36) reported@FitbitSupport Finally able to re-pair device and looks like eve5is working again. Thanks for the fix!
-
le sixième (@cstdangereux) reported@CaliforniaBran @fitbit Thanks for responding! I hope they figure this mess out soon! It's awful that customer service is poor. Seems as though the customer base is more loyal than it should be based on the amount of issues we've had with the product overall....
-
John P Tillison (@jtillison66) reported@FitbitSupport Is there an estimated timeline for the resolution of this problem?
-
Phil282 (@philk282) reported@FitbitSupport @Glynstab I keep getting asked let fitbit link to versa2? I have always my steps, calories etc up to 1pm but nothing since? Can you help please
-
Lock Trump Up NOW 🌊 (@KarenThose) reported@FitbitSupport @audreyholly320 If you don't give us an update, we can't tell if it's fixed or if you are still working on things. Example some things are working, but when I click on health metrics, I get a server error. New error? Or unresolved older error? An update would eliminate these questions.
-
TK (@tkballer12) reported@FitbitSupport my app on my versa 2 isn’t syncing right. Calories, steps, readiness and sleep aren’t showing up. I’ve tried to turn my watch off and back on. Not working. Please let me know what to do. I am a Fitbit premium member.
-
emg (@emg178) reported@FitbitSupport @fitbit Are the messages about having to wait 24 hrs before logging in again correct? I only logged out to try to resolve your problem.
-
Barry Slattery (@BarrySlattery18) reported@FitbitSupport @fitbit Is there any solution to this problem coming soon
-
Paul (@paolobofsm) reported@xinaevans @FitbitSupport @FitbitUK Ahh mine was down this afternoon too.
-
Enrico (@EnricoTagFatacu) reported@FitbitSupport MyFitnessPal not syncing with Fitbit app, are you aware of this issue? Thanks
-
LuckyStella (@LuckyStella) reported@__Hello__Kitty_ @fitbit Same issue here, charge4.
Check Current Status