Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Bee Marett-Bird
(@beemarettbird) reported
@FitbitSupport my Alta hr keeps turning off even when charged. I have to plug it in and press button to reset about once a day. Help!
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Robyn Januszewski
(@wolftraveller) reported
@FitbitSupport my new Charge 4 won't track exercise. I've gone through all of the suggestions made to another person with the same problem. It tracks everything else but does not detect exercise. Everything is up to date. What are my next steps to resolve this?
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Jon R
(@supersuperyon) reported
@alex7257 @FitbitSupport Hahaahah...they just so don't give a ****. Never seen a company care so little for the customer experience
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Craig Rapson
(@craigrrapson) reported
@FitbitSupport - Fitbit OS 4.2.1 Firmware Update (72.1.9) what is happening to fix the serious issues this update has caused we are hearing nothing! Your forums are swamped about incorrect heart rate monitoring, active minutes gone bonkers. You are losing customers!
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Jo Le Page
(@F1_fan29) reported
@FitbitSupport your CS in the past has been great.This time it is not. My charge 4 does not charge properly. I raised this via your online chat and not only was my issue considered irrelevant but was dismissed and not resolved. I have screen shots of the conversation as proof
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Chris Kirwin
(@Kirwinator) reported
@FitbitSupport latest update has made the heart rate monitoring completely inaccurate, which was previously within 5% (measured manually and against other devices when walking, high level activity and resting). I’ve done a factory reset to check but it did not help.
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Kundan Bisht
(@kundanbbisht) reported
@FitbitSupport @fitbit I have bought fitbit versa special edition yesterday. It has very old firmware version 32.33.1.30 Due to this quick settings and many more options are still not visible on my device. Please help me how can i update my device to latest firmware version??
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Amy Hillier
(@amy_hillier) reported
@FitbitSupport hello - how can I dispose of my old Fitbit? Is it possible to recycle broken Fitbits?
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Koala B
(@easygoinuk) reported
@FitbitSupport Thanks for the reply! I managed to fixed the issue by restarting my Fitbit sense🙌
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Traci Filut
(@Onelilt) reported
@FitbitSupport I am so frustrated with your customer service. I received a faulty product for Christmas. I had to fight over and over to get a replacement. Then I sent mine back on January 8 and have never received a replacement. No help from customer service after many attempts.
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Casey O'Connor
(@CaseyOBlottie) reported
Bought a @fitbit Versa2 in October. Have now developed a mystery allergy and can’t wear my wristband. Yeah, the hives suck. But having spent so much money on something I can’t use now is the worst.
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Lesley.
(@lesannxo) reported
@FitbitSupport I am not receiving invites to Fitbit bingo challenges, I do not have premium but I had in the past, could this be the issue?
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Jon R
(@supersuperyon) reported
@imlove @FitbitSupport Get a different device. Lots of tech customers happy to help their customers... Fitbit most certainly do not
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Milan
(@Milgee_Man) reported
@FitbitSupport Hi, I have a fitbit one and it will no longer turn on. It is fully charged and have tried all the troubleshooting steps but still no luck. Can you help please?
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Javier Aldrete
(@jaldrete74) reported
@FitbitSupport I have the Premium one year trial on but I don’t have the premium features like advanced sleep analysis enabled in my app. Please help.
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