Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Check Current Status
Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Pete Fernandez
(@chicofern) reported
@fitbit now, the Sense will not sync, last time was yesterday. Have had nothing but trouble with this thing. Why not call it Nonsense. Taking this thing off, it only gives me the time, what a waste
-
Dani Poole
(@_danipoole_) reported
@ay3rsi334 @FitbitSupport I just had a similar issue - got auto-renewed for a year subscription to premium that I don't want and won't use. canceled and asked if I could get a refund the next day -- got a pretty hard no. kind of shocked they can't do anything at all for me...
-
kimmy
(@kimdolman1) reported
@FitbitSupport I have had a Fitbit charge 3 for 7 months & the screen is now unreadable it has lines all down the screen & I cannot select any info on the screen! I no longer have the box, how do I get help with this? I’m lost without my Fitbit!
-
Lizwar007 🐝
(@Lizwar0071) reported
@FitbitSupport I bought the versa 2 in November and a couple weeks ago it stopped using the voice reply. It moves the dots, then puts them in a circle, then it says translation error. I have tried everything mentioned in the forums on this, including factory resetting the Fitbit
-
Firdaus
(@Firdaus291214) reported
@FitbitSupport How soon will I get a response from support team for my return request message? I am waiting since 5 days. Can someone help me here?
-
Harperbank
(@Harperbank1) reported
@FitbitSupport my screen is black on my charge 3. I have tried all steps advised on the community but still no luck. Can you help?
-
Christy Sanderson
(@christylynns21) reported
from
Edmond, Oklahoma
@fitbit Versa2 is terrible. DO NOT buy one. There is a 45 day refund policy but year warranty. I would submit a claim for a 3rd one but I can’t becAuse the form said already submitted. @FitbitSupport
-
Deirdre mc Donnell
(@dIrishgirl) reported
@FitbitSupport Can you please check your DMs. I am sick to death of your customer care. I have had to open a dispute with yourselves as you took money in NOV and never had the item in stock and denied taking it!!! Your customer care is the worst I’ve ever dealt with 😡
-
Dara
(@daw_bird) reported
TWICE in the past month I have called customer service about an issue I had with a (not cheap) product and was offered a full replacement. So remember to call - and be nice - before shelling out $$ again. Also: hats off to @ourplace and @fitbit for their great customer service.
-
Gerald-the-Great
(@jspflnearts) reported
@fitbit Is there a way to fix the issue that causes the Fitbit charge 3 to vibrate uncontrollably? I've asked support and I've asked the Fitbit forums, and seems like a lot of people are having the same unresolved issue. Please help me fix the less than a year old device. Thanks
-
Genin Thomas
(@GeninThomas) reported
@FitbitSupport HI when I want to download clocks on my sense, I always get the message "Impossible to install, please try again" can you please help me? Thx
-
Gerald-the-Great
(@jspflnearts) reported
@fitbit I have a Fitbit charge 3 and it has been great having it, but today out of no where the device started vibrating uncontrollably, I've done everything the forum says to do to fix it but nothing, I've contacted customer support, and nothing. What can I do who can help me?
-
⬛⬛⬛⬛⬛⬛⬛⬛⬛⬛⬛⬛⬛
(@ian_c_bell) reported
@FitbitSupport I am not getting heart rate variability readings. I got one nights reading a couple weeks ago and that's it. Can't find any technical guidance on this issue.
-
Christy Sanderson
(@christylynns21) reported
@FitbitSupport Maybe this is the case# 39653724 not sure. Heart rate does not report accurately during CrossFit, has not since Jan 2021. Gets to about 173 and then drops below zone. Not a band issue. I just want a refund at this point. I’m tired of this. Not the only person with issue
-
RedSunflower82
(@RSunflower82) reported
@FitbitSupport I tried all of those things for the getfitpuzzle. There is a thread already started about the issue. Also, there are quite a few threads on the forums about the edit feature as well.
Check Current Status