Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • KatyJRothwell Katy Jane Rothwell (@KatyJRothwell) reported

    @FitbitSupport Surely the strap keeper is part of the strap which is part of the product I purchased. I should not have to spend a lot of money to fix a faulty product. The strap should be replaced? My friend had a sma discolouration appear on hers and she was sent a new strap immediately.

  • ShaunStent Shaun Stent 🇺🇸🏳️‍⚧️🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏃🏻‍♂️ (@ShaunStent) reported

    @sachtab24 @FitbitSupport All they do is send the same message said, wait longer, call the recall center. In 5 month not once has support done a thing to actually help a ionic customer.

  • ShaunStent Shaun Stent 🇺🇸🏳️‍⚧️🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏃🏻‍♂️ (@ShaunStent) reported

    @rmfornari @FitbitUK @fitbit Rogerio, they won’t help you. I have been waiting for 5 months. All they tell you to do it contact the recall center and they do nothing. Most of us now are forced to take legal action against then.

  • shrikantkapur Shrikant Kapur (@shrikantkapur) reported

    @FitbitSupport Need to get my fitbit charge 3 repaired. Got damaged due to excess water drowning. I reside in West Delhi. India. Kindly help anyone?

  • Katan177 Katan177 (@Katan177) reported

    @FitbitSupport My Charge 5 was previously working fine and would hold a battery charge for several days. I allowed it to do the firmware update and now the battery goes from 100% to dead in about 2 hours. No settings were changed. Are other people having this problem?

  • aliciapeck104 alicia (@aliciapeck104) reported

    @FitbitSupport what is the life span of a fitbit versa lite edition? I purchased mine in 12/19 and now the battery is draining like crazy. Even when I have it shutdown it will completely drain. TIA

  • HirayaSinta Hiraya (@HirayaSinta) reported

    Hoping that @fitbit @FitbitSupport will allow for Spotify offline

  • arts_marketing Dr. Connie Rhind Robey 🇺🇦🇺🇦🇺🇦 (@arts_marketing) reported

    .@FitbitSupport I'm a long time @fitbit wearer. Just recently my sleep won't record well and then if I try to pick the start and stop I can't. Never had this before. I can update if I'm on the computer but that's a pain. I like this function and hope you fix. I see I'm not alone.

  • jazizee j azizee (@jazizee) reported

    .@FitbitSupport Hi! My Charge 5 hasn’t been tracking my rides properly since I got it! I’ve tried using both ‘dynamic’ and ‘built-in’ -as per Fitbit Charge 5 help forum- but to no avail. This hasn’t happened before on my Charge 3 & 4. I’m seriously disappointed with this product!

  • Clarkinthehat Clark (@Clarkinthehat) reported

    @FitbitSupport You've given a generic response. You have not provided help or given answers to my questions.

  • motown_wineguy Mark Gray (@motown_wineguy) reported

    @FitbitSupport @fitbit @fitbitquality Why would you DM me asking for more information on the critical battery issue my Sense, as well as hundreds if not thousands of others have experienced causing failure of their devices, then never reply? Why not replace my device?

  • lesjful Leslie Fulcher (@lesjful) reported

    @FitbitSupport my Versa2 hasn't synced since April 23. I've tried all forums and fixes and still nothing. This was purchased in Fall 2020. Any help is appreciated.

  • sachtab24 Sachin nair (@sachtab24) reported

    @FitbitSupport Instead of I sending a message or calling your helpline no,you should take the initiative of calling me ,it's the problem of the company not mine, nobody has ever called me ,it's time now that you call and give us the information

  • nuwandavek Vivek Aithal (@nuwandavek) reported

    I bought a @fitbit charge5 (via pre order) last year, and it has stopped working while still under warranty. @FitbitSupport says this is a common issue and I just have to wait. How can this be an official policy? Is the plan to make people wait till their warranty runs out!? Wtf?

  • FamilyFoulds The Foulds (@FamilyFoulds) reported

    @BernBurbridge @FitbitSupport @FitbitUK It’s not acceptable to have such poor communication. The one time I actually managed to webchat with someone having failed via phone, they basically fobbed me off. Very much feels like any refund will purposely come too late to use towards a discounted fitbit as per their offer

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