Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Kyriacou
(@xMKx21) reported
@fitbit are trash. Time to finally get an #applewatch
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Carlos Diaz
(@cardiaz26) reported
@fitbit My watch is defective, battery drains in less than 3 hours. You blame it on firmware, ask me to wait for it, no ETA. My subscription time keeps running and I can't use your product. Really bad support experience. Going back to Garmin.
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Gethin 🏴
(@Gethin76) reported
@DaisyDisk @fitbit Bad enough that it had created gigabytes of useless files in the first place, but to not delete them when the app was uninstalled is really shoddy practice. Highly recommend @DaisyDisk for picking this kind of stuff up on MacOS Here endeth the 🤓 rant.
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Lori Al
(@clinique1970) reported
@FitbitSupport three days now and I can’t get my Versa2 to receive texts. I’ve restarted, deleted & installed the app, checked notifications & Bluetooth, etc. Nothing is working. Please help
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Katy Jane Rothwell
(@KatyJRothwell) reported
@FitbitSupport Surely the strap keeper is part of the strap which is part of the product I purchased. I should not have to spend a lot of money to fix a faulty product. The strap should be replaced? My friend had a sma discolouration appear on hers and she was sent a new strap immediately.
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alicia
(@aliciapeck104) reported
@FitbitSupport what is the life span of a fitbit versa lite edition? I purchased mine in 12/19 and now the battery is draining like crazy. Even when I have it shutdown it will completely drain. TIA
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Vivek Aithal
(@nuwandavek) reported
I bought a @fitbit charge5 (via pre order) last year, and it has stopped working while still under warranty. @FitbitSupport says this is a common issue and I just have to wait. How can this be an official policy? Is the plan to make people wait till their warranty runs out!? Wtf?
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Jen
(@JenOuardi) reported
Im getting so frustrated with @fitbit! 7 mile walk wiped off my day. Lost the map showing all heart rate and pace info. I can exercise back in manually, but all the valuable stuff I use to track my exercise gone. It is just so inconsistent whether it logs or not. Terrible app!
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Dr. Connie Rhind Robey 🇺🇦🇺🇦🇺🇦
(@arts_marketing) reported
.@FitbitSupport I'm a long time @fitbit wearer. Just recently my sleep won't record well and then if I try to pick the start and stop I can't. Never had this before. I can update if I'm on the computer but that's a pain. I like this function and hope you fix. I see I'm not alone.
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Sachin nair
(@sachtab24) reported
@FitbitSupport Instead of I sending a message or calling your helpline no,you should take the initiative of calling me ,it's the problem of the company not mine, nobody has ever called me ,it's time now that you call and give us the information
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@rmfornari @FitbitUK @fitbit Rogerio, they won’t help you. I have been waiting for 5 months. All they tell you to do it contact the recall center and they do nothing. Most of us now are forced to take legal action against then.
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j azizee
(@jazizee) reported
.@FitbitSupport Hi! My Charge 5 hasn’t been tracking my rides properly since I got it! I’ve tried using both ‘dynamic’ and ‘built-in’ -as per Fitbit Charge 5 help forum- but to no avail. This hasn’t happened before on my Charge 3 & 4. I’m seriously disappointed with this product!
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Jen
(@JenOuardi) reported
@fitbit Thanks for the offer of help, but I've read the FAQs, there is no way to restore the deleted map. The GPS tracks fine. It's the app that then logs the exercise 4 times instead of once then deletes it all. It happens all the time. I need a new fitness tracking app.
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Veronica Jeffrey
(@veronica_1) reported
@fitbit @FitbitSupport Are refusing to replace my Fitbit it runs out of battery in 30 mins despite it being charged fully! They say they are working on an issue that has been ongoing for months! Think an @Apple watch is required now!
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Mark Gray
(@motown_wineguy) reported
@Google I'm holding out for @googlewatch later this fall to replace my worthless Fibit Sense affected with the terminal battery issue, then it dawned on me...Google owns @fitbit . Is the Google Watch going to suck as bad as Fitbit high end devices?
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