Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 11
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1
Toms River, NJ 1
Vancouver, WA 1
Olympia, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • ugetrealtoo ugetreal (@ugetrealtoo) reported

    @mandywebster1 @fitbit Won’t sync with flip or fold phone since android13 came out. Lots of angry users no fox announced and Fitbit is silent on this. If you have this problem you might want a competitor tracker

  • AustinR9648 Austin (@AustinR9648) reported

    Very upset that the @fitbit versa 4 will not update weather. What good is it if it won't update. Fix it

  • rosethefair Rose (@rosethefair) reported

    @ChristosKonst17 @FitbitSupport I spoke to support too and as of today (Dec 22, 2022) there still is no fix for us! Can't even use my device!

  • Nicky70606199 Nicky (@Nicky70606199) reported

    @SamsungMobile @Samsung @fitbit I want to remove the Android 13 update from my phone, a Z flip 4, because you still haven't fixed the issue with syncing my fitbit Charge to it. It has been weeks! How do I remove an update?

  • DrAnsuMRCGP Ansu MRCGP 💙 🌈🇬🇧🇮🇳 (@DrAnsuMRCGP) reported

    @FitbitSupport Sent the DM, please do something! I am trying to get help from customer care team for last 2days…really frustrating…😢

  • blazeorange_ BLAZE ORANGE (@blazeorange_) reported from South Milwaukee, Wisconsin

    Wish my @fitbit would quit shutting down every other day, even after charging

  • princessoctica Jessica Johnson (@princessoctica) reported

    Very disappointed with @FitbitSupport and @fitbit. My versa died completely after only a year and a half. It’s a known issue with many complaints on the Fitbit message board but they won’t replace it and only offered a small discount on purchasing a new one. Not cool.

  • mrdavidtong David Tong (@mrdavidtong) reported

    @fitbit Seems like @fitbit is ignoring the issue with Android 13 and syncing. Paperweights at this point. Almost 700 replies on their community forum and no resolution or response about the issue. What happened to the developers? Marketing seems on point though!

  • Lovelyxxlisa ℓιѕααα ^_−☆ (@Lovelyxxlisa) reported

    You pay X amount of these expensive *** apple products & the band gives you a rash? Are you guys using cheap material? Seriously, @FitbitSupport bands break after so long but never gave me a rash NEVER!!! Wtf!?

  • TheGeekery42 The Geekery (@TheGeekery42) reported

    @Google @fitbit Hi, I am having trouble with two account recoveries. I am entering the correct verification information, but instead of validating with more questions, the account recovery tool quits and does not help me recover my accounts!

  • WaheedPardess Waheed Pardess 🇦🇫 (@WaheedPardess) reported

    @FitbitSupport hv been completely poor n their conversation & behaviour. Not listening to customer, going mute 4 long time, not record the concern & even refusing to support. When asked them on filing complaint, they clearly mentioned that @fitbit dant have any complaint unit.

  • ugetrealtoo ugetreal (@ugetrealtoo) reported

    @fitbit help

  • AyaashPaw iPaw (@AyaashPaw) reported

    @fitbit My kms target is wonky on the Google Pixel / Fitbit. Daily target is set at 8 kms, but even after crossing 8kms it shows that around 3.91 kms are remaining. Have tried changing the targets but there is alwaysd a difference. This problem was not there on previous fitbits!

  • intl_jane Jinty (@intl_jane) reported

    @FitbitSupport How's that fix coming along? What refund are you offering for my now-useless Charge 4?

  • fsutracey Tracey Pritchard (@fsutracey) reported

    @fitbit @FitbitSupport You have the WORST customer service I have EVER experienced in my ENTIRE life!!! I will never own a Fitbit product again. How hard is it to have English speaking representatives to speak to English customers? Also your chat representatives are liars!!

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