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Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Noida, UP 1
St. Louis, MO 1
Grenoble, Auvergne-Rhône-Alpes 1
Paris, Île-de-France 1
Köln, NRW 1
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Valencia 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Brittany 1
Berlin, Berlin 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • FindNanuck
    Alison Anne (@FindNanuck) reported

    @FitbitSupport No you have not!!! Fix it !!! Answer support do something other than lie!

  • theresa4him
    Theresa Martin (@theresa4him) reported

    @FitbitSupport is the Fitbit app down again? Mine doesn’t seem to open and i’ve deleted and reinstalled and it flashes like it’s opening and then closes

  • muamaryanne
    maryanne (@muamaryanne) reported

    @FitbitSupport when will you resolve the app issue, still can’t get on it? I’ve done everything you’ve asked of others. Deleted the app and re-downloaded it, deleted it and forced shutdown. iOS 16.3.1

  • PaulacGato
    PaulaGato (@PaulacGato) reported

    @priestfieldlad @fitbit I’m having the same issue. I’ve already restarted my phone.

  • joannross10
    joann ross (@joannross10) reported

    @FitbitSupport @fitbit So it looks like there’s another system problem. My and my partner’s Fitbit apps crash immediately and on the Fitbit support site many users are reporting the same.

  • MarkRasdall1960
    Mark Rasdall (@MarkRasdall1960) reported

    Amazed that @fitbit haven’t put some kind of status report out yet. Server is obviously down as none of the recommended workarounds work. Shocking customer service

  • conniem6862
    Connie (@conniem6862) reported

    @willsWords @FitbitSupport Doesn’t fix mine!

  • TheBoldPursuit
    TheBoldPursuit® (@TheBoldPursuit) reported

    @FitbitSupport my Fitbit app started crashing last night. Apparently, there are a lot of people reporting the same problem - so please look into fixing it.

  • Bill_McCann
    Bill McCann (@Bill_McCann) reported

    @FitbitSupport @LuckyStella Hey, @FitbitSupport, this is a global problem and force-quitting, restarting, and all the other typical IT Support ideas for users isn’t cutting it.

  • dv8journey
    deviate journey (@dv8journey) reported

    @FitbitSupport @Brian4Builders Hey Fitbit, please actually read. Closing and signing out doesn't work. Neither does deleting and reinstalling the app. Fitbit, you've broken it... please fix it ASAP and stop recommending actions that many have already stated do NOT work.

  • mama__b____
    Laura (@mama__b____) reported

    @lorihanifan @FitbitSupport @fitbit Having the same issue. The recommended fix did not work.

  • kdi2909
    Keith Irwin (@kdi2909) reported

    @FitbitSupport im using an iPhone 11 Pro Max iOS 16.3.1. Fitbit app will not stay open. Restarted phone, deleted and downloaded app back with same result. Fix ASAP

  • Idahoshaw
    Scarlet (@Idahoshaw) reported

    @fitbit will not crash if I turn off the Wi-Fi or put it on Airplane mode. It will crash if I turn Wi-Fi on. Weird. If off Wi-Fi I cannot sync phone to watch or get recent updates from my groups. My games disappeared though.

  • rgoeri
    Richard Goering (@rgoeri) reported

    @FitbitSupport this is an issue associated with internet connectivity. If I put my iPhone in airplane mode the app loads fine. Then turn on connectivity and the app tanks. Resetting phone or re-download app isn’t a fix. It need a fitbit fix.

  • sharikirby11
    Shari Kirby (@sharikirby11) reported

    @FitbitSupport - with all the people reporting the same problem, it’s the app and not our individual phones and/or devices! When will it be fixed?

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