Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 9
Phoenix, AZ 2
Apple Valley, MN 2
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • JohnnyO_L John (@JohnnyO_L) reported

    @FitbitSupport Hi, I've just been out running using the track feature on my phone, I used voice cues every 0.5km, once I reached 10km I stopped, part of the run is missing and the run map won't load in the app it is just showing a spinning circle, can you help please?

  • ninadaveyxx Nina Davey (@ninadaveyxx) reported

    @FitbitSupport hi why has my ionic stopped vibrating when I get a notification/text/call? There in the screen when I scroll down

  • sarabarlow865 Sara Barlow (@sarabarlow865) reported

    @FitbitSupport Hi. I have not been able to sync my fitbit to my phone for weeks now. Tried again and gets stuck once putting the code in then doesn't sync. Restarted both bluetooth and app. Also deleted my tracker but won't sync so device is no longer set up on the app. Can yiu iu please help?

  • MonikaNiemiec3 Monika N (@MonikaNiemiec3) reported

    @FitbitSupport your customer service is shocking!! It’s ok when people are spending money on your devices for years but when they really need a response regarding to broken tracker which doesn’t last a year they are ignored or had to wait days for reply!

  • AussieRagdoll Aussie Ragdoll (@AussieRagdoll) reported

    @FitbitSupport You may not ‘want’ this to be the experience I am having, but the reality is... I’m not the only one experiencing this pathetic experience. We can’t all be at fault. Take responsibility that YOU have done something to change these devices... for the worse, and FIX IT!

  • Tsuki_ Tsuki (@Tsuki_) reported

    @FitbitSupport It logged me out and now I can't access it, it says: 'server error' after I type my password.

  • Rebeca23870678 Rebeca (@Rebeca23870678) reported

    @FitbitSupport Hi, yesterday while doing exercise my Fitbit just stopped, don’t even charge. When trying to sync it it says “ not Fitbit device found”. Any help on this please?

  • Danni13163729 ___Danni___ (@Danni13163729) reported

    @BeKindonaBudget @FitbitSupport I'm having the same issue with mindfulness section

  • GDMTGDMT Geraldine T (@GDMTGDMT) reported

    @FitbitSupport @fitbit #3 I have done multiple times anything that I can find from your help sections: reinstalls, restarts, especially the link (update Fitbit) you mentioned on your Twit to me.

  • EfferKathryn Kathryn Effer (@EfferKathryn) reported

    @FitbitSupport hi I have just purchased Versa 3 and installed on app. However when I press Notifications button on app nothing happens. I can’t enter it to set preferences. Please help

  • GDMTGDMT Geraldine T (@GDMTGDMT) reported

    @FitbitSupport Response from @FitbitSupport @fitbit #1 Thanks for getting back to us with the information that we requested and we appreciate your efforts in trying a fix. Upon checking, it shows that your Charge 4 is not yet updated to the latest firmware version.

  • MissKiplingLulu Nicola (@MissKiplingLulu) reported

    @FitbitSupport Haven’t been able to sync for 3 days now. What is the issue!?

  • lisabparks Lisa Parks (@lisabparks) reported

    @FitbitSupport My Fitbit One is still not syncing with the app. I got a reply to my DM saying it was resolved but still not working.

  • hkperrin 𝚑𝚔 𝚙𝚎𝚛𝚛𝚒𝚗 🦖 (@hkperrin) reported

    @FitbitSupport Do you need my email address to file a ticket with your iOS engineering team? Maybe @FitbitDev can help?

  • missyneats Anita (@missyneats) reported

    @FitbitSupport I have sent DM as password change did not fix problem

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