Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • ChristineChapp1 Christine Chappell (@ChristineChapp1) reported

    @fitbit can you please help with my new fitbit versa 3 not vibrating when receiving calls or messages thank you christine

  • muggybonehead65 Leah (@muggybonehead65) reported

    @FitbitSupport Only to ask for details you already have, still no help whatsoever. You have my email address, the order number, the address to which it was delivered so why the delay tactics? The decent thing for you to do right now is have a courier pick the unwanted item up and issue a refund

  • autumnpippi Vicky Knight (@autumnpippi) reported

    @FitbitSupport my charge 4 GPS seems to have stopped tracking activities with GPS. It tracks distance, HR etc but no GPS data -no map in activity history and tried exporting the .tcx file to Strava but couldn’t as file was empty. Removed Strava, added again, issue still there.

  • muggybonehead65 Leah (@muggybonehead65) reported

    @FitbitSupport Big deal!! You are no help at all and have just told me something I already know . The item turned up yesterday, 4 days after Christmas and 28 days after ordering and now it will be sent back for a refund. Stop pretending you care!!

  • suchitpathak20 Suchit (@suchitpathak20) reported

    @FitbitIN @FitbitSupport ... is there no way to repair an out of warranty Fitbit versa special edition. Have a case of a device where display is not working and am gutted that it can’t be fixed

  • DDbl84 Dj_dbl84 (@DDbl84) reported

    @fitbit @FitbitSupport how on earth can your customer support be so shocking ..... 40 minutes and counting to take down details for a Return is ridiculous!!!

  • Jimbob_H James Holton (@Jimbob_H) reported

    @IndigoWhisky85 @FitbitSupport I'm getting the same issue

  • supersuperyon Jon R (@supersuperyon) reported

    @CyberBLN @FitbitSupport You might also find that your band and device have a gap in between the top and bottom. This is a quality control issue. But Fitbit are not concerned about this.

  • hetusho Shelley Hart (@hetusho) reported

    @FitbitSupport my battery has died on my Fitbit Versa...won’t charge! Help!

  • katosadie katosadie (@katosadie) reported

    @FitbitSupport Help I accidentally deleted the weather app on my charge four. Please advise thank you

  • IndigoWhisky85 IndigoWhisky85 (@IndigoWhisky85) reported

    @FitbitSupport I just bought a Fitbit sense and I can't seem to do the ECG check. Despite being in the UK and it being approved here it's telling me it's not available in my country. It's been set to UK and now automatic but still not working. Any thoughts? Thanks

  • ___Kanika___ kanika kashyap (@___Kanika___) reported

    @FitbitSupport I tried factory resetting my Versa Lite. Since then it's giving me 'Data Not cleared Sync & try Again' error every time I try setting up. Please help, been struggling for 3 weeks now.

  • 1ChiefsDan2020 1ChiefsDan (@1ChiefsDan2020) reported

    @FitbitSupport is there a problem with the Versa 2 and sleep tracking? It consistently misses the first hour of two when I go to bed.

  • suchitpathak20 Suchit (@suchitpathak20) reported

    @FitbitSupport I have tried everything... there just yellow line at the side of display... I was hoping there would be a way to fix it

  • supersuperyon Jon R (@supersuperyon) reported

    @FitbitSupport @TweetsByTimbo Don't get the charge 4...you might also find that your band and device have a gap in between the top and bottom. This is a quality control issue. But Fitbit are not concerned about this.

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