Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 3 |
| Düsseldorf, NRW | 1 |
| Cavaillon, Provence-Alpes-Côte d'Azur | 1 |
| Tampa, FL | 1 |
| Milwaukee, WI | 1 |
| Pataskala, OH | 1 |
| Kenney, IL | 1 |
| Monmouth, Wales | 1 |
| Port Moody, BC | 1 |
| Jackson, TN | 1 |
| Charlotte, NC | 1 |
| Köln, NRW | 1 |
| Hampton, NH | 1 |
| Vélizy-Villacoublay, Île-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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John Ryan
(@johnryanpb) reported
@apple, #apple as @Fitbit seem to thing sub issues are your problem- can @apple help us in this issue with an unnotifiry Prenium renewal for Fitbit
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Russell Egan
(@RussellEgan) reported
@FitbitSupport Food stats collection is not working or syncing. This is a known issue on forums.
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bill geary
(@billgeary9) reported
@FitbitSupport Fitbit Ionic Recall…I elected to return my Ionic watch for a refund so I could take my time researching replacement. Watch returned approximately 9 weeks ago, but refund has not been sent. Told refund would be sent within 3-6 weeks. Need help and how to escalate?
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Mark Messinger
(@MarkMessinger) reported
Note to @fitbit: Fix the rudimentary problem that prevents the device from acquiring the correct time when syncing with the phone. My phone has the correct time and the app is set correctly. Why, days after my arrival in a new timezone, is the device's time still incorrect?
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Mark Messinger
(@MarkMessinger) reported
@fitbit Thanks for the reply. Here's my point, though: I'm on vacation. Monkeying with my Fitbit, to get it to acquire the correct time, shouldn't be part of my travel plans. Neither should searching your support or community forums. Please fix the problem so we don't need this dialog.
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Laura Jane Stacey
(@EllejayStacey) reported
Help @FitbitSupport ordered Charge4 from @FitbitUK site via @Vitality_UK, said two day delivery, but still not dispatched 3days later. I leave the country for work in under a week, will it arrive or do I need to cancel order and get something else? Can't find phone number online
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Liz McLeod
(@LIZintomeSPEAK) reported
@lotsford @fitbit at this point i think they just issue monopoly money. this company is a joke.
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irene mosinya
(@imosinya) reported
@fitbit my fitbit is not syncing with the app anymore. I have upaired and tried to repair it but its not working. Please advise
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KB ☮️
(@KatieB081281) reported
Tech companies like @Google @fitbit and @Apple should crash their menstrual tracking components to protect women now. Don't give us the added labor of figuring out how to wipe the data ourselves. #ReproductiveRightsAreHumanRights #ReproductiveFreedom #WomensRightsAreHumanRights
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Natalie Watson
(@natalie_awatson) reported
@FitbitSupport It is up to date, this is a known issue on Fitbit forums and multiple reviews on the Google Play store for your android app.
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Joe America
(@JoeAmerica9) reported
@fitbit @FitbitSupport @FTC Fitbit should be ashamed #datamining #wallet shoved down your throat daily & attached to reset button on purpose & GPS toggled off but pops every time I move pops #hackersdream absolutely NOTHING should be on this device that a user IS NOT ALLOWED TO DISABLE
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Natalie Watson
(@natalie_awatson) reported
@FitbitSupport @fitbit When are you going to fix the food tracker in the app? It's been broken for weeks. Contacted you end of May and told it is being looked into but now at and of June still NO improvement. Seems like you don't actually care that your product no longer works?
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Karl B
(@karlbardsley79) reported
@FitbitSupport please help my Charge HR has gone into some sort of update status with a white black box. Its still flashing greena t the back but wont turn on and unable to reset
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John Ryan
(@johnryanpb) reported
@fitbit- can not believe how poor the Fitbit support and customer service is- my wife had a 1 year sub taken after a free trial following buying one of their watches and they say 'talk to APPLE' - stay away from Fitbit
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Lindsay Allyson
(@lindsay_allyson) reported
@FitbitSupport is the app down right now? Haven’t been able to get it to open today
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