Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Unsung_Spartan Unsung_Spartan (@Unsung_Spartan) reported

    @FitbitSupport my Fitbit Sense intermittently drops connection with phone. I've factory reset it and reset it up. Hasn't solved the problem.

  • deepaknarulaDau Deepak Narula (@deepaknarulaDau) reported from Faridabad, State of Haryāna

    @FitbitSupport I bought FITBIT versa special edition more than a year back, but 2 days back I tried changing its strap, the starp got cracked from the center(cracked like a dry plastic). Seems to be manufacturing defect. Can you please help me in overcoming this defect?

  • AmberCaraveo Amber Caraveo 🌻😻🌻 (@AmberCaraveo) reported

    @FitbitSupport I have DM’d. FYI, I have closed the app, etc. but it doesn’t fix it.

  • tjpelura Tim Pelura (@tjpelura) reported

    @FitbitSupport The buttin on my 3 month old Versa 2 is not working. How can I get a replacement? Thanks

  • ahber58 allan (@ahber58) reported

    @FitbitSupport @fitbit So, have you been able to fix what you have called a product-wide problem? If it's a yes, assign me a support person to see me through until my #Inspire2 works properly. If it's a no, just admit it, and don't try to waste my time with a rep taking a shot in the dark.

  • JadeMcBride1 Jade McBride (@JadeMcBride1) reported

    @FitbitSupport hey! I have the versa lite. I charged it last night and when I put it on this morning, it wasn’t tracking my heart rate and my swipe right and down pages won’t load. It also won’t sync. Is there anything I can do?

  • Rohitma23548205 Rohit malik (@Rohitma23548205) reported

    @FitbitSupport Our Fitbit watch is not working and we are not getting any support . Your toll free no.0800 100 4540 is out of order and your email team is also not responding . What's wrong ?? No service ??

  • Cliona95922614 Cliona (@Cliona95922614) reported

    @FitbitSupport Charge 2 won't synch with the App today. I tried all the recommendations for synching and to no avail. Is there a larger issue?

  • lookitsRACHAELx rachael (@lookitsRACHAELx) reported

    @FitbitSupport Hi! My fitbit Inspire HR keeps dying after a few hours on full charge. I’ve tried different charging ports but seems to be the device thats the issue. Any help is appreciated!

  • Dot_Loy Captain Positive (@Dot_Loy) reported

    @FitbitSupport issues synching b?Bitmoji with Versa, again. Can you please reboot the server that connects the fitbit to the bitmoji clock face, or whatever it is that you do to resolve this?

  • Bionic_Candy 🌸 K 🌸 (@Bionic_Candy) reported

    @FitbitSupport Hey i’m wondering if you could offer some assistance please, I bought a versa 2 last november for my partner via @verynetwork and since the new update all he gets is the red exclamation mark on screen. Tried doing the help in fitbit forum but nothing works.

  • HayleyL33643264 Hayley Lloyd (@HayleyL33643264) reported

    @FitbitSupport hello ibhave the fitbit versa 2 and its telling me I've burnt so many more calories then I have can someone help me set it back to accurate calories please

  • Matt_S_R Matt R (@Matt_S_R) reported

    @fitbit, @FitbitUK, @FitbitSupport your support emailed to say they are looking at how to resolve my #ionic refund issue. May I suggest by actually paying the refund may be the resolution!!! #showmethemoney

  • MarcusEamonn Marcus McInerney (@MarcusEamonn) reported from Dún Laoghaire-Rathdown, Leinster

    @FitbitSupport my Charge 5 screen went blank . I tried 3 hits on charger cable button numerous times. It gives one vibration but nothing more. What needs doing to fix?

  • mikeyman2171 Michael Tolano (@mikeyman2171) reported

    @fitbit NO, Did that got a replacement, and its equally useless as the one it replaced. I suggest you issue a firmware update for the Charge 5 that disables the GPS, and you repackage the device as assisted GPS only. This is a known issue that you choose to ignore #fitbitcharge5 #fitbit

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