Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • kolluramesh Kollu RameshChowdary (@kolluramesh) reported

    @fitbit My Fitbit versa Lite device was not working and I have given the request for replacement and sent my pebble in July 2020. I have not received the new pebble yet. Still, you people are cheating on me and saying that you will send me the pebble device. I hate Fitbit. I hate Fitbit.

  • liammcquaid1 Liam McQuaid (@liammcquaid1) reported

    @FitbitSupport Hi, I was wondering if you could help, I am trying to add my Charge 2 to my profile but it won't work. Have tried all of the workarounds online. I enter 4 digit code and then get error about ensure tracker is charged and turned on, other trackers near an bluetooth

  • t77nge Ange (@t77nge) reported

    @FitbitSupport When I fist logged my issue, I had a quick response advising I would recieve a working replacement, I waited over a week only to recieve a Fitbit that doesn't work. I'm currently working from home and unable to call, hence why I'm trying to get results this way.

  • kolluramesh Kollu RameshChowdary (@kolluramesh) reported

    @fitbit My Fitbit versa Lite device was not working and I have given the request for replacement and sent my pebble in July 2020. I have not received the new pebble yet. Still, you people are cheating on me and saying that you will send me the pebble device. I hate Fitbit. I hate Fitbit.

  • PamelaGilvear Pamela Gilvear (@PamelaGilvear) reported

    @fitbit 2 calls to your team, 2 different ways to reset my fitbit charge 3. the resets are not working and no-one at fitbit seems to be able to help. Its only 7 months old and my second one as this first one was faulty also. can someone get in contact from FITbit to sort

  • SairamR66974233 Sairam R (@SairamR66974233) reported

    @FitbitSupport It shows the lethargic behavior of the company. This is the worst level of service provided and no response from the so called support team on the mails sent.

  • btmetcalfe Ben Metcalfe (@btmetcalfe) reported

    @JustinList @fitbit Yes my exercise routine hasn’t changed much throughout Dec and Jan I put the changes in resting heart rate primarily down to alcohol and the resulting poor sleep.

  • nyseans Sean Sullivan (@nyseans) reported

    Help. Does anyone know of a fitness tracker that works without a smartphone? It should allow syncing data only via PC. My Dad bought a high end @Garmin but can't use with his #jitterbug and I can't find anything good that does not need a normal smart phone. #fitness @fitbit

  • kolluramesh Kollu RameshChowdary (@kolluramesh) reported

    @fitbit My Fitbit versa Lite device was not working and I have given the request for replacement and sent my pebble in July 2020. I have not received the new pebble yet. Still, you people are cheating on me and saying that you will send me the pebble device. I hate Fitbit. I hate Fitbit.

  • JennyHolland7 Jenny Holland (@JennyHolland7) reported

    @FitbitSupport Does NZ have access to Google voice assistant now or not? The help forum says yes, the app on my phone says No.

  • spannah88 Hannah (@spannah88) reported

    @FitbitSupport hi, I've started using my Fitbit again but cannot get it to sync or connect with the app. Can somebody help please?

  • beth_potthast Beth Potthast (@beth_potthast) reported

    @FitbitSupport Yes, that is the link I am using. I cleared my cache. It still does not work. I want to report a broken band on my son's device. He's only had it since May and this is the second time we have had this experience. Not cool that I can't even report it and get a new one.

  • hellopandapoo Lottie (@hellopandapoo) reported

    @FitbitSupport Genuine question, My Fitbit inspire is tracking steps as I am typing on my laptop for work. I’ve set it to dominant arm (I can’t switch arms as I am an amputee) what can I do to stop it recording steps when I’m sat down?

  • yogabint Darla دارلا Wearzamask (@yogabint) reported

    Fitbit is probably the WORST customer service. Don't sign up for their services, they will keep charging you and won't refund your money. @FitbitSupport I've been on 3 calls with customer service. They keep sending me in a loop.

  • runninoncaffine Roberto Diniro (@runninoncaffine) reported from Chesterfield, England

    Why ain't my zone minutes not working? #fitbitversa3 @FitbitUK @FitbitSupport

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