Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • houman_ag Houman Agahi (@houman_ag) reported

    It's funny how I was having a hard time deciding between buying a @GarminFitness watch and a @fitbit. Then I remembered that @Google had bought Fitbit. So now it's going to be either a Garmin sports watch or a garbage bag wrapped around my wrist.

  • hara_sjo Sjo*hara (@hara_sjo) reported

    @FitbitSupport I have been waiting for 10 days for a returns label to be sent. I’ve been in contact daily and no one has been able to help. I’m told ‘there is a problem with the system’Any suggestions?

  • PoojaSh17454216 Pooja Sharma (@PoojaSh17454216) reported

    @FitbitSupport not able to find notifications on my Fitbit Vera’s 2 reinstalled app , shutdown device and do setting as given on help but it is not showing any app in notifications

  • pao_severino Paola 🌷🌸 (@pao_severino) reported

    My fitbit @fitbit is not working 👎🏼🙃

  • ddgee1975 The-g (@ddgee1975) reported

    @B4BPayments can someone contact me pls, had Fitbit recall refund, used b4b but now locked out of app despite using correct login details? No email address for B4B and can’t get through on phone! Is this some kind of scam? @FitbitSupport

  • jamie__loulou jamie loulou (@jamie__loulou) reported

    Help! My @fitbit Versa 3 no longer works with voice recognition and @FitbitSupport have not been able to resolve over the phone. Emails have been automated and not helpful! Has anyone managed to fix this problem?

  • charlottw11 charlottw (@charlottw11) reported

    @fitbit hi my Fitbit strap has broken from the 2nd time in 6 months how do I return? Can’t see anything on the website

  • srishtigs srishti ghosh shinde (@srishtigs) reported

    @FitbitSupport I think DMs are working with you because you've been trying to dodge the issue constantly by offering me troubleshooting steps one after another. You don't seem interested in doing anything that will really help me or help this product start working properly again

  • bweekley18 Bonnie Weekley (prays to God/pays taxes!) (@bweekley18) reported

    @FitbitSupport sooo back on April 15th was the LAST time my run produced a map. It also doesnt produce a map for biking any longer?? Did I miss an update or something. Please help me.

  • Lovelymumlady Orla McMaster (@Lovelymumlady) reported

    @FitbitSupport hello can you help me with replacing a defective band for my charge 4 please, I can’t get anywhere on the website!

  • AkhilSarode Akhil Sarode (@AkhilSarode) reported

    Hello @FitbitSupport @fitbit @FitbitIN awaiting your response on my issue. Is this the kind of support you provide to your customers. Pathetic

  • xZbWvCzA1Op1zZv Santa Trucks20 🇺🇦 (@xZbWvCzA1Op1zZv) reported

    @FitbitSupport Hey ! I'm having trouble. Some data on the app is wrong / not showing right information. Can you help please?

  • 1leemorris Lee Morris (@1leemorris) reported

    2. @FitbitSupport nothing else, if I try and reset it it just goes into a loop.. white line across screen then logo.. no connection in app.. it's basically dead.. help!

  • varmayogesh YOGESH VARMA (@varmayogesh) reported

    @ilieliviugabri1 @fitbit The issue is even while speaking to the representative at Fitbit recall helpline has no clue if by when the refund will happen? No estimate no timeline. Very sad @fitbit

  • tuzakey tuzakey (@tuzakey) reported

    @fitbit I had to return (in window) the sense I bought with my Ionic recall refund/coupon because the battery life is soo bad, I want to replace it with a charge5 but you're charging me a $60 restocking fee and won't give me a new coupon, wtf! Can I get some support from a human?

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