Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Oldenburg, Lower Saxony | 1 |
| Hamburg, HH | 1 |
| Vincennes, Île-de-France | 1 |
| Mainz, Rheinland-Pfalz | 2 |
| Le Mont-sur-Lausanne, VD | 1 |
| Bünde, NRW | 1 |
| Beaumont-Hague, Normandy | 1 |
| Karlsruhe, Baden-Württemberg | 1 |
| Quaregnon, Wallonia | 1 |
| Lille, Hauts-de-France | 1 |
| Montauban, Occitanie | 1 |
| Cavanac, Occitanie | 1 |
| Châteaulin, Brittany | 1 |
| Sainte-Geneviève-des-Bois, Île-de-France | 1 |
| Paris, Île-de-France | 1 |
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Issoire, Auvergne-Rhône-Alpes | 1 |
| Dillenburg, Hesse | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Alli (@AlliHeathe) reported@AppleSupport @FitbitSupport so I updated from 26.3 to 26.4 on a brand new iPhone 17 pro and suddenly my Fitbit won’t connect to the app - but it connects fine on my old phone. Help
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Kay Brooks 🇺🇸 (@KayBrooks) reportedUGH! @googlehealth has made my FitBit watch nearly useless. I've depended upon being able to see my calories burned & calories consumed but it's just gone! Calorie deficit is is what I paid for. There's more frustrations, but that's the biggie. FIX THIS! @FitbitSupport
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Danielle Hartley (@DanielleeH23) reported@Zoe24354074 @FitbitSupport Having this problem also been like it for weeks so annoying is yours sorted yet?
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Stacey Randall (@staceyrandall_) reported@FitbitSupport @googlehealth help I can’t get into Fitbit or Google Health as you have only half registered my Google Health account so when I try and complete it it’s saying I already have one? Then says need to upgrade a linked child’s account but it won’t work or let me delete
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Marty (@fishtale13) reported@FitbitSupport your site wants me to change something yet it doesn't tell me what to change to get a text pretty cool it sucks Fitbit support stinks very poor
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Claudia (@claudiainbombay) reported@dfteach @FitbitSupport @googlehealth The new stuff is miserable, no clear layout, clumsy, bad to read...I am considering going back to Garmin, their app is good...
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Plan 9 From Outer Space (@edwoodplan9) reported@FitbitSupport my charge 6 will not sync to iPhone. tried all the “fixes”. Rebooted Charge 6. Uninstalled and reinstalled app. Turned phone off. When Charge 6 does appear in Bluetooth menu it’s missing info symbol that tells it to forget this device. Pls help.
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Simon Atherfold (@Grumpysworld1) reported@FitbitSupport No I can't because you ask for personal information which I can't supply on here and I can't send a DM. We are going around in circles. How else can I get help from you?
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Danielle Gillieron (@DanielleGillie5) reported@FitbitSupport I can’t change to my Google account as it says I have my child on my account but I don’t . Please can u help me delete her so I can switch to Google
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🌈Joe Lenington🏳️🌈 (@joelenington) reported@FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM
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Debi Dowd (@LoudDebiDowd) reported@FitbitSupport I need help please. How do I manage my clock faces in Google Health app? How do I manage my goals? Where’s my hourly 250 steps reporting? Why doesn’t the exercise I start on my FitBit show when I sync the Google app? Hav we have lost all features with this change?
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Mark Pearce (@markyp46) reportedHi @FitbitSupport I’ve recently purchased a sense 2 and connected to my I phone 16, however I’m unable to receive notifications from apps such as WhatsApp, I’ve checked all the basics, is there a fix?
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Rico McCoy (@_CoachMcCoy_) reported@FitbitSupport My wife was charged for a full year of Fitbit Premium after only using it for one month. I need your help resolving this.
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Mikko Tuomela (@mikkotuomela) reported@FitbitSupport Hello. I don't see anything relevant to this issue on that page. It is only about connecting them, not troubleshooting after they have been connected. What would be great is if FitBit would tell during exercise whether it is recording properly or not.
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ᕼOᑌᔕEᔕᖴOᖇᗩᒪᒪgirl80 (@SoCalLakerGirl) reported@FitbitSupport why are you calling it "migrating" our accounts frm fitbit to Google when you are making me create a new account for my child?! That's not migrating, that's creating a new account @googlehealth you need to figure this **** out. My daughter & I can't use our watches