Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Bobo_19_77 Bobo (@Bobo_19_77) reported

    @FitbitSupport my Fitbit versa 4 is not working. I can’t even get it to turn on! I couldn’t get it to sync this morning. Now I’ve got nothing!

  • Chuani Mrs. Kermit (@Chuani) reported

    @FitbitSupport What’s with the need to re-log in today but which is not working. Error message is “server error, try later.”

  • vermatanmay4 Tanmay (@vermatanmay4) reported

    @FitbitSupport Since I'm in India and there's no official repair center here, can you guide me on how to proceed? Is there a paid repair or replacement option available for out-of-warranty devices? It's a very expensive fitness tracker so help me someway to get it working again..

  • Cavalcadewhimsy DeinGesicht 🍳 (@Cavalcadewhimsy) reported

    Is there a known issue with the android app today @FitbitSupport? Not logging food correctly in spite of trying every fix. Please advise. Ongoing for hours now

  • TimelessPeabody Mr. Peabody (@TimelessPeabody) reported

    BYE @fitbit I've enjoyed using your #fitbit's for 18 years having purchased 11 fitbits even thru your faulty strap phase & after you dumped the option to download data w/dongle on a laptop. BUT, I just threw my last 2 fitbits in the trash per I'm NOT logging in via #google.

  • DawgNature Dawg Nature (@DawgNature) reported

    Hey @FitbitSupport, what's up with the SpO2 sensor not working on the Inspire anymore? Is there an ETA on a fix?

  • McnicholRo25615 Spongpoop SqrPunts (@McnicholRo25615) reported

    @FitbitSupport Don’t tell me what to do rude as ****

  • Atmosphaeria Magdalen (@Atmosphaeria) reported

    @fitbit can we please allow users to turn off the "you're at a risk of under training" prompt? It's like having a nagging parent constantly telling you none of your efforts are ever good enough. Just let us turn this **** off, thank you. It's NOT inspiring, it's annoying.

  • MentalAmmo Mental Ammo (@MentalAmmo) reported

    @FitbitSupport my ECG and heart monitoring on #Fitbit is not working. @grok said there are known issues. I bought Fitbit after heart issues and continue to pay the premium subscription. Will this be fixed soon?

  • Luckynumber1318 Steven Levin (@Luckynumber1318) reported

    @FitbitSupport Everything is working again. I think there might have been an outage earlier. Thanks though for reaching out.

  • RichardVergara Richard Vergara (@RichardVergara) reported

    I think it’s absolutely **** that @fitbit @FitbitSupport claims there Fitbit Charge 5 is water resistant I got about 5 drops of water on it now it’s dead! How is that water resistant? Never buy there products they lie about what they can do and don’t do!

  • nibmoss cúnla ní ḃ moss (@nibmoss) reported

    @FitbitSupport can you guys just fix the whole cardio load thing? according to your reddit it’s why you’re losing customers. my app is telling me to do 51-73 or i’m at risk of under training when i go to the gym almost every day & do plenty of cardio??

  • Rizabellepow Rita Powell (@Rizabellepow) reported

    Is anyone else having trouble with their @FitbitSupport ???

  • binarypower binarypower (@binarypower) reported

    @Google @fitbit @sundarpichai yo. Case ID [2-2317000037794] how long is it going to take for you to fix my problem you ********

  • GrannySmith1992 Lesley Smith (@GrannySmith1992) reported

    @FitbitSupport I've had my Versa for a while, it's suddenly showing a black screen. Tried a restart, seems dead, even though on charge for 36 hours! Any help would be appreciated-I miss it 😪

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