Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Noida, UP | 1 |
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Valencia | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Brittany | 1 |
| Berlin, Berlin | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Emily 🧡👈🏻🤠👉🏻 (@EmLj21) reported@FitbitSupport since the last update, my versa has quit receiving any notifications (text, calls, weather, etc). I’ve tried everything I can think of, including factory reset of watch. Please help!
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Beckington (@BlondeBird1487) reportedHi @fitbit is it common for a Charge 2 screen to go blank? I charged it over night. Tried rebooting via cable plugged into laptop etc and nada. Can I have some help please? TIA
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Skippy 🇪🇺🇬🇧🏳️🌈 (@SkippyUK) reported.@FitbitSupport thank you for your DM “We want to help! What can we do for you today?” So in the aim of resolution. If I can recall correctly I am now on my third warranty replacement, the previous two both lasted less than six months… this one the screen has died and a full🧵
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Sparky (@Dsparky120) reported@FitbitSupport @BarcaAdams Yeah keep every issue behind closed doors using FMs rather than reveal your in capability of providing support to your inferior products
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Sparky (@Dsparky120) reported@bardin_karoline Yes very frustrating! You get pre-scripted no help responses from @FitbitSupport but those rarely help. I’m convinced there aren’t humans on the other end of @FitbitSupport just a relatively simple algorithm that spits back canned responses.
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An-Sofie (@vergansoo) reported@fitbit bought a Sense 5 days ago but doesn’t track sleep, apparently I do a 2h activity during my sleep. I reached my 5 day goal activity without doing anything. Did 2x factory resets and multiple hard resets but without result. Help?
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Sparky (@Dsparky120) reported@amp5138 @fitbit My Fitbit also randomly restarts itself randomly during exercise session. I told @FitbitSupport via DM and tweet several times and they are non responsive. Probably because it’s about the 10th problem I’ve reported to them. None have been solved
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𝕛𝕓 🎃 (@fairytaleteacup) reported@fitbit @FitbitSupport maybe, if you're having known issues with trackers + android phones,bout that info anywhere other than buried on your help page? You push ads to my app, why not push outage updates that are actually helpful?
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Lauren (@titchydino) reported@FitbitSupport Your processing GPS data is too slow. The last few days it's taking 5 hours for my GPS data to make it to the app. This is unacceptable. Please fix asap or I have no choice but to cancel my membership and look elsewhere
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Pud2k (@TheePud2k) reported@Dsparky120 @FitbitSupport This is an ongoing problem. @FitbitSupport knows that it is. Just fix your software. People say no, flip a switch and turn off the alert. It’s not rocket science. This is my 5th and last Fitbit.
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Julie Perry (@JuliePerry) reported@FitbitSupport I am also experiencing this issue, 6/20. I've now tried two different cards and tried checking out four times; I continue to get error code 422. It's not my cards, as I've used them elsewhere today. Please advise.
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Vihar Sheth (@viharsheth) reported@FitbitSupport I bought a Fitbit sense last fall and yesterday it just stopped working. Was perfectly fine until then and now it won't turn on, it's completely bricked. Please help.
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Rahul (@R_Kay_Says) reported@fitbit @FitbitSupport @FitbitIN I bought a versa lite and couldn't even set it up once. Phone always shows looking for versa lite or sometime download status. Tried with OnePlus and iPhone. It's like the worst way to waste money. Should I throw the versa in dump. #FitbitIsWorst
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Keerthi Jai (@imkeerthijai) reported@FitbitSupport Still, I am not getting the help
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Cath (@doctorwhofan1) reported@FitbitSupport I fixed the error myself by reinstalling the app
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