Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Dirk vom Lehn
(@dirkvl) reported
@FitbitSupport for some time now my Fitbit app shows error message when I am off Wi-Fi (versa) - no internet - go online to sync. Fix it
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U🇺🇸S🇺🇸A!
(@USASMNR) reported
@FitbitSupport Right, that's the problem. Why should I have to buy a new phone when it's worked FINE for over a year.
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Banea Roxana
(@BaneaRoxana) reported
@fitbit I am really scared of buying the new Fitbit, everywhere I look the reviews are bad. What’s happening Fitbit, you are my favourite so far. It’s like you’re trying to push customers away.
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Handel Jaikumar
(@handelj) reported
@FitbitSupport Fitbit sense SPO2 readinds are inconsistent and unreliable. I have reached out to you 4 times on this issue and evry time Fitbit asks me to factory reset and update.But it does not work. Very unhappy about this situation
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RobBar
(@robbarcruises) reported
@FitbitSupport My wife had a charge 3 , 4 &. My issue with Fitbit is your Bracelets always break apart . bought new ones from you & they still break. The latest is the fitbit unit portion snaps to the bracelets has fallen apart. a 25 % discount is not an option, HELP
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Bernadine Barber
(@BernieBee06) reported
@FitbitSupport No one knows what they're doing over there today, huh? I just need someone to fix the fact that the app seems to think that I both have and don't have the premium subscription. I've tried all troubleshooting. I want the subscription. I already pay for it.
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Carla Johns
(@Charliechelps) reported
@FitbitSupport my Fitbit has just stopped working. I’ve tried syncing it and rebooting but it just won’t work. I use it for all my gym session and feel lost without it. Can you help??
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James Hall
(@mrjimihall) reported
Can anyone @FitbitSupport help me exchange a watch band? Tried to DM but haven’t heard back
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Kristi L. Talmadge (I-CT)
(@KristiTalmadge) reported
@ctnewsjunkie Mine broke a month after the warranty expired. All lines through my charge 3. It is a known problem. I am not buying another one @fitbit.
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Kim Miller
(@MillerrKim) reported
@FitbitSupport my Fitbit charge 5 is not vibrating for calls. I am missing calls and messages. It is not going to sleep either. I have had the same problem with the 4. Please advise.
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Lennon Maclean
(@LennonMaclean) reported
@FitbitSupport #FitBitFail 12 days with nothing but circles. I was told my case was escalated only 2 receive an email 2 go 2 your help page. WOW that's real customer support. Device dead after 5 months! Now 0 refund for $79.99 Premium service started 5 days before. I CAN'T USE IT
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Sonia T
(@SoniaTyding) reported
from
San Francisco, California
@ZoePwll This exact thing happened to me just now! It’s infuriating and I will no longer purchase Fitbit products after this if they don’t fix it. @fitbit @FitbitSupport
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Jill 💋
(@jill_lee93) reported
@FitbitSupport Can you please advise how I can login online? I have changed my password multiple times and it keeps telling me my password was found on a database and isn't safe - incredibly frustrating.
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John G. Pare Jr.
(@johngpare) reported
.@Fitbit, your app used to be compatible with voiceover with IOS but now it is not. What is your plan to address this issue?
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Kara baby is your Daddy 😎
(@HrRylRndmnss) reported
**** @fitbit for real. Zero marks for customer satisfaction. So many people with the same complaints but all we get told is, "Sorry. There's nothing we can do. You just have to suck it up and buy a new one." So ridiculous. Do better.
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