Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • N1C0L3TT3 Nicolette (@N1C0L3TT3) reported

    @FitbitSupport Syncing still down? I've been unable to sync with app since yesterday?

  • Castincowboy Scott Pulvermacher (@Castincowboy) reported

    @Robin90676764 @FitbitSupport Yes return it quickly. I’ve had 5 #ShitBit and all were problematic. Warranty dept will not help until warranty is past then they tell you they can’t help you! #NeverFitBit

  • Natalie63257483 Natalie Roberts (@Natalie63257483) reported

    @FitbitSupport My Fitbit is still not syncing on my android. I've talked with support and still not working. This is terrible

  • Janice10th Janice Povah (@Janice10th) reported

    @FitbitSupport after the difficulty last night I dont know what has happened? My fitbit is not counting steps or anything. It seems to sync but when I checked bluetooth settings it doesn't seem to be paired . HELP

  • out_o_the_woods Rock & roll baby (@out_o_the_woods) reported

    @fitbit @Apple How about making some products that function in the out doors? I’m sick and tired of your **** failing every time it is colder than a San Fran afternoon

  • kusalananda Kusalananda (@kusalananda) reported

    @FitbitSupport That is very good. The issue is that with your servers being down, the app becomes unusable. This implies that data that the app is showing comes from your servers. This suggests that the data is going from tracker, to the phone, your servers, and then back to phone. Roundtrip.

  • swy78 Jane Sait (@swy78) reported

    @FitbitSupport My versa lite front screen is showing calories I want to show steps I tried clicking left hand corner then find goals and change to steps but I cannot see goals can you help thank you

  • x_Jables_x Jacqueline Shaw (@x_Jables_x) reported

    @FitbitSupport I have not been able to sync my fitbit since 23rd Feb and is still ongoing would like some help with this please i am I premium customer and getting no benifit from this at all.

  • bremer281 bremer28 (@bremer281) reported

    @FitbitSupport Ionic sw release 3.39 is very slooooow. For example, The sleep details page did not open so I wanted 10 seconds. Still no response. Double tapped. Nothing. Tapped again and five instances of the sleep details page opened. Are you guys working on a fix for this?

  • RoseBlossom30 RoseBlossom (@RoseBlossom30) reported

    @FitbitSupport hi, I was doing a update for my charge 3 and then it stopped updating then I left it for a day. I have done everything you have said to do on the help page but it isn't working, it is now a black screen. I deleted the Fitbit app and removed the Fitbit from my 1/2

  • 1slandb3auty13 D.S (@1slandb3auty13) reported

    @FitbitSupport I also reported another issue in the DM but it looks like my chat was closed as I received a feedback message.

  • MaggyMae728 MC (@MaggyMae728) reported

    @FitbitSupport I am having problems again today on syncing. Is this problem fixed or what?

  • mewarner1960 Mark (@mewarner1960) reported

    @FitbitSupport Before I knew this was a problem on fitbit’s end, I deleted the app and reinstalled it. The problem is that I lost all my historical data! Can it be retrieved and re-installed to the app? Looking forward to your answer, thanks

  • bethanymorris83 Bethany (@bethanymorris83) reported

    @FitbitSupport @mamazine224 It might have been fixed yesterday, but I woke up with the same issue this morning. Not able to sync yet again

  • joanfbaker Joan Baker (@joanfbaker) reported

    @FitbitSupport FYI... the problem has not been resolved. Please advise

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