Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Jessica_resist Abortion IS healthcare (@Jessica_resist) reported

    @FitbitSupport Charge 5 is still not syncing. Have restarted device multiple times, dis/reconnected Bluetooth as well. Help?

  • GabrielHorns Twidderhorn (@GabrielHorns) reported

    @FitbitSupport By turning on and off GOOGLE ASSISTANT the problem seems to have gone away, Don't know why but am able to once again sync.

  • sassiecas Sassie (@sassiecas) reported

    @iam_venelly @fitbit I honestly think it’s the latest update and something they did within the last week. I’ve had my charge 5 since Mother’s Day no issue until now.

  • barbara_e_c Barbara Ellen (@barbara_e_c) reported

    @sassiecas @fitbit I’ve had trouble with the charge 5 for a few weeks. It is so frustrating-I thought it was just me. I want my charge 4 back

  • GMilligan85 Gary Milligan (@GMilligan85) reported

    @FitbitSupport Can you please help with an order placed on the 7th Aug and still showing as not shipped? This was meant to be part of a birthday gift. 😕

  • LynneM54909830 Lynne M (@LynneM54909830) reported

    @FitbitSupport I don’t need anything since I was sent a replacement. But I still receive emails with many people who are still having battery issues after your so called update which was supposed to have fixed them. Because of your poor response people are dumping Fitbit.

  • GlennLahde Glenn Lahde (@GlennLahde) reported

    @FitbitSupport I wasted a lot of time this morning going through the steps to fix the sync issue. Restarted phone and Charge 5 several times. Uninstalled and re-installed fitbit software, linked and unlinked blue tooth. Only to fine out it is an issue on your server

  • radiantlyrooted ✨️ B ✨️ (@radiantlyrooted) reported

    @FitbitSupport It was the syncing error that was resolved with the troubleshooting that happened today. Thanks!

  • HJD2802 Helen Dolan (@HJD2802) reported

    @Zer0washere27 @FitbitSupport Had the same issue on Versa 3, still waiting for a response to an email from 3 weeks ago. Customer service is appalling.

  • dataguy2020 Michael Brown (@dataguy2020) reported

    @FitbitSupport I have all ready done this and spoke to you on the phone and it IA thr known issue. Unless your telling me you have fixed it

  • Paulmh5 Paul Hughes (@Paulmh5) reported

    @FitbitSupport None of the standard steps for sync issues worked. The latest app update 3.65 seems to resolve it so presumably it was a known issue that wasn't fixed in time for the Android release.

  • lov2ndlife lov2ndlife (@lov2ndlife) reported

    @FitbitSupport Whole system down?

  • Chris_Cleen Chris Cleen (@Chris_Cleen) reported

    @fitbit @FitbitSupport your devices are CRAP at maintaining a Bluetooth handshake. Every time I charge this watch I have to forget the device and start over like it’s new. That’s terrible.

  • Samantha_Lindl Samantha Lindl (@Samantha_Lindl) reported

    @fitbit my Fitbit charge 5 won’t sync. I’ve followed all the steps suggested when it gives you the option to ‘fix it. My partners won’t either. We updated the app yesterday - is this as a result of doing so?

  • beckiblairjones Becki BlairJones (@beckiblairjones) reported

    @FitbitSupport OK will do, none of the usual resets have worked, hence wondered if others may have the same issue having seen your tweet 👍🏻

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