Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:


fitbit Hero Image

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 18
Köln, NRW 2
Gotha, Thuringia 1
Utrecht, ut 1
Birmingham, England 1
Karlsruhe, Baden-Württemberg Region 1
Waukesha, WI 1
Doncaster, England 1
Burnaby, BC 1
Balma, Occitanie 1
Los Angeles, CA 1
Hartsville, SC 1
Whitby, ON 1
Kelowna, BC 1
Glasgow, Scotland 1
Kaiserslautern, Rheinland-Pfalz 1
Monroe, MI 1
Nashville, TN 1
Oconomowoc, WI 1
Covington, GA 1
Reading, England 1
New Portland, ME 1
Halls Crossroads, TN 1
Frankfurt am Main, Hessen 1
New Glasgow, NS 1
Germering, Bavaria 1
Istanbul, İstanbul 1
Valrico, FL 1
Wesel, NRW 1
Villafranca di Verona, Veneto 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • profileblank123 dawn (@profileblank123) reported

    On my fitbit sense when i try to adjust the volume in the deezer app for my airpods pro the volume does not adjust. Please help @FitbitSupport

  • SharitaMH2 Sharita M. Humphrey, CFEI (@SharitaMH2) reported

    @FitbitSupport I sent a reply to your DM. My FitBit replacement is still having issues. Can you please help?

  • srishtigs srishti ghosh shinde (@srishtigs) reported

    @FitbitSupport I think DMs are working with you because you've been trying to dodge the issue constantly by offering me troubleshooting steps one after another. You don't seem interested in doing anything that will really help me or help this product start working properly again

  • thepostingbee Adriana G (she/her) (@thepostingbee) reported

    @apple store at the at the Flatirons Mall in Broomfield, CO. My family and I waited for 43 minutes before someone could help us with a simple Apple watch. And the response was “we have very little options in-store, you should buy your online.” I went ahead and bought a @fitbit.

  • 1leemorris Lee Morris (@1leemorris) reported

    2. @FitbitSupport nothing else, if I try and reset it it just goes into a loop.. white line across screen then logo.. no connection in app.. it's basically dead.. help!

  • charlottw11 charlottw (@charlottw11) reported

    @FitbitSupport It’s not the band that has broken the part that attaches to the band has actually disintegrated, clearly not suitable for me. It’s within warranty so would like a replacement

  • alwhite486 Audra White (@alwhite486) reported

    @FitbitSupport my son's Fitbit Versa won't turn on - logo just stays on the screen but then nothing. Please can you help?

  • helencolechin Helen Colechin (@helencolechin) reported

    @fitbit how do I get help if my fitbit won't charge? Can someone contact me please as I can't seem to reach you.

  • jamie__loulou jamie loulou (@jamie__loulou) reported

    Help! My @fitbit Versa 3 no longer works with voice recognition and @FitbitSupport have not been able to resolve over the phone. Emails have been automated and not helpful! Has anyone managed to fix this problem?

  • sinanonline Sinan🇺🇦 (@sinanonline) reported

    @MyFitnessPal It’s not syncing with @fitbit again, after two weeks of no issues. Do you think that you will be able actually fix it?

  • AkhilSarode Akhil Sarode (@AkhilSarode) reported

    Hello @FitbitSupport @fitbit @FitbitIN awaiting your response on my issue. Is this the kind of support you provide to your customers. Pathetic

  • hara_sjo Sjo*hara (@hara_sjo) reported

    @FitbitSupport I have been waiting for 10 days for a returns label to be sent. I’ve been in contact daily and no one has been able to help. I’m told ‘there is a problem with the system’Any suggestions?

  • ddgee1975 The-g (@ddgee1975) reported

    @B4BPayments can someone contact me pls, had Fitbit recall refund, used b4b but now locked out of app despite using correct login details? No email address for B4B and can’t get through on phone! Is this some kind of scam? @FitbitSupport

  • pao_severino Paola 🌷🌸 (@pao_severino) reported

    @FitbitSupport The battery life is damaged and the device is not working. It seems these trackers have a life span of < 2 years. Will think twice before buying another device.

  • stellarrebirth chloe🌙🌻 (@stellarrebirth) reported

    @FitbitSupport hi someone hacked my account and changed the email address and the link to revert the change isnt working, can anyone help because online support isn't getting me anywhere

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