Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • FoxOutOfTheBox Fox 🦊😷🍷☕ (@FoxOutOfTheBox) reported

    I used to love @fitbit but their design seems to have rally gone downhill. This charger didn't work well even when it was new. Poor design to get me to buy another I suppose.

  • AndreaMaganaPR Andrea Magaña (@AndreaMaganaPR) reported

    Recently received a Versa 2 as a gift and within days the HR tracking was inaccurate due to a software update. Connected w/ support & a replacement was sent - a refurbished device with a 2 day battery life and the exact same issue within days again. @FitbitSupport @fitbit

  • elephAly24 Aly (@elephAly24) reported

    I wish @fitbit would also track caffeine consumption cuz I need help

  • lisaneil46 Lisa (@lisaneil46) reported

    @FitbitSupport Good morning, I am having issues with my iconic 🥲I have had this for at least a year and it’s always the same issue Anyway I have reset and disable some notifications. I am barely getting a day out of my battery life please help missing out on challenges.

  • NatandBensMum Fattylumpkins (@NatandBensMum) reported

    @dabrand5 @fitbit My share button has disappeared too. Let me guess - Fitbit advised turning it off again? That or ‘we don’t have a fix’.... 🤔

  • Smile030872 Smile (@Smile030872) reported

    @fitbit I thought Fitbit was supposed to help you relax? NEWS FLASH! You’ve actually caused my blood pressure to rise! The complete opposite of what FITBIT’s are meant to do. What’s with the lines that appears on the Charge 3? This is clearly a fault in the watch.

  • CandygirlGinah gina hansen (@CandygirlGinah) reported

    @FitbitSupport can you assist me? My watch band fix didn’t fix my problem. It’s the watch not the band that’s broken.

  • EchoKBravo RachelJ (@EchoKBravo) reported

    @FitbitSupport thanks. Still have a problem though because the Menstrual Health feature is literally useless clutter as-is. Comments in the thread you shared have been shut down so how else can one shed light on the flaw in your app?

  • Jasongw Jason Ward (@Jasongw) reported

    @cmsandefur @fitbit @TimothySandefur I use a Galaxy watch active 2, and so far it's been really useful. In fact, it recently alerted me to a heart issue my doc's sending me to get a monitor for, to get more detailed data on (atrial fibrillation). I'm now totally convinced of the merits of these devices.

  • busolamartins OLÚBÙSÓLÁMI (@busolamartins) reported

    @FitbitSupport You guys are really ***************. If you have support in Nigeria then send me to them. But fix you must fix this. I bought it in August 2020 and did not start using it until October 2020.

  • billiousbob Waddyawant (@billiousbob) reported

    @FitbitSupport TO ALL FITBIT USERS - CUSTOMER SERVICES IS NON-EXISTENT. I WAS SOLD THE PREMIUM SERVICE AND HAVE HAD NO SP02 DATA SINCE THE 8TH OF MAY DESPITE NUMEROUS ATTEMPTS TO RECTIFY THE PROBLEM.

  • AndyLukeUK Andy Luke (@AndyLukeUK) reported

    @FitbitSupport @RevolutApp can you help please? @FitbitSupport believe the issue is your side. New card & can't add to Fitbit Pay #frustrating

  • busolamartins OLÚBÙSÓLÁMI (@busolamartins) reported

    @FitbitSupport @FitbitSupport @parkjames i am back again.I still do not have a resolution to this issue. All I am asking is that you fix my fitbit Versa 2 by recommending a solution that works until I get that I won’t stop.

  • AndreaMaganaPR Andrea Magaña (@AndreaMaganaPR) reported

    Now, a week later after escalating the issue I’m still waiting on a response. Seriously @fitbit - what is your customer service standard? So disappointed with how this is being handled. Beyond ridiculous. Device isn’t even a month old and a complete disaster. @FitbitSupport

  • chrislaz_ christos (@chrislaz_) reported

    If anyone @fitbit is listening, I got really tired of all the issues with my Ionic (and lack of updates). Won't be getting another - just returned to my faithful Pebble Time with help from the amazing Rebble. Adios!

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