Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 5
Phoenix, AZ 2
Apple Valley, MN 2
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
City of London, England 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • stellagirl992 george martin (@stellagirl992) reported

    @FitbitSupport my inspire device needs rebooting in order to track steps /been using Fitbit since 2010, I am being asked to take a video while I’m walking to track my steps in order to provide a solution to my issue is that normal? The device is not working as it intended.

  • Jenrenel wrenifer (@Jenrenel) reported

    @fitbit I’m on my third Fitbit. This is the worst yet. Barely records time and steps. Never again

  • donaldmccarty Donald McCarty (@donaldmccarty) reported

    @FitbitSupport How does someone actually receive a Fitbit that is sent overnight? Your warehouse you ship from must just be a big blackhole. No support. @Google Can you help? #fitbit #horriblecustomerexperience #badcustomerservice

  • Ben_ben_s LetsGoBrandon (@Ben_ben_s) reported

    @JeffKGutierrez @fitbit Not being a fatty in the first place would help a lot

  • ericjms Eric J. Mora (@ericjms) reported

    @FitbitSupport problem solved although I had to do a factory reset. Thank you :-)

  • Yuricvb Yuric van Brenk (@Yuricvb) reported

    @FitbitSupport unfortunately I am unable to access my Fitbit app. At the moment im in the Himalaya, Nepal. Would love to sync my hike. The error message said my IP address had been blocked by Fitbit. @FitbitSupport

  • donaldmccarty Donald McCarty (@donaldmccarty) reported

    @FitbitSupport Let's keep the issue and the support public.

  • JaneneScurfiel1 Janene Scurfield (@JaneneScurfiel1) reported from Bleasby, England

    @FitbitSupport Ive received replies via email & Twitter. I’ve had to repeat my issue repeatedly. All I’ve asked for is a shipping label. I haven’t had use of my Fitbit since Oct 8. Do you want to keep me as a customer? If so, please act as if you do.

  • JaneneScurfiel1 Janene Scurfield (@JaneneScurfiel1) reported from Bleasby, England

    @FitbitSupport @FitbitUK Most of who know me, know I’m a bit obsessed with hitting 20k steps a day. For the last month, I’ve been unable to track because my 1.5 year old Fitbit broke. Warranty replaced it with a refurb model that won’t take a charge. Still waiting for help!

  • BoatMateARS Arlene Shumaker (@BoatMateARS) reported

    @FitbitSupport I have tried those tips. This is an issue that’s been known to you for years. I just updated firmware and had high hopes that it contained a fix for this, but didn’t. It’s been 5 weeks without a sleep score.

  • LNdegryseNL Hélène Degryse (@LNdegryseNL) reported from Amsterdam, Provincie Noord-Holland

    @FitbitSupport Ok I just sent the details as requested. I hope you can solve this problem…

  • carri_lurie Carri Lurie (@carri_lurie) reported

    @FitbitSupport I have 2 fitbit charge 4’s still under warranty and both have broken at the fitting where the face meets the strap. Who can I contact? I am based in South Africa.

  • sallydavies06 S Davies (@sallydavies06) reported

    @FitbitSupport It’s stopped working , I’ve done all the recommendations but it’s not working 😳

  • enigmaneo Richard Montgomery (@enigmaneo) reported

    @FitbitSupport My device is not syncing. I rebooted the phone and device. Uninstalled and reinstalled the app. Is there an outage?

  • Trini123a Mahatma Trini (@Trini123a) reported

    @fitbit Not a bad ad. In 10 days she is not a bikini model.

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