Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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PostHum4n
(@PostHum4n) reported
@fitbit **** you for giving Chopra any ounce of credence
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Mercor
(@Mercor) reported
Dear @FitbitSupport, why do you direct people from recover account to help where there is no help about recovering it? Also if I need to recover account then most likely I cannot log in in order to use live chat either.
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Danielle
(@charagirl33) reported
@FitbitSupport Hi, I have a question. Any time I try to hard restart my Charge 4 I cannot get it to work. I try pressing the button for 8 seconds on the side but I just get to the Do Not Disturb section. Help!
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cazlewska
(@cazlewska) reported
@FitbitSupport Your response is woeful and a cop out!! You’ve been telling me this for a week. I haven’t got patience as I’m paying for premium and you’re not delivering and you don’t care!! Now auto fitness tracking is not working either! You’re product and software is god awful!
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Laura Rogers
(@laurarogers86) reported
@FitbitSupport my charge 3 has gone very dim and I can hardly see the face inside let alone outside I can’t see a thing!! Can anyone help with this? I have changed the clock face, brightness and restarted the whole thing but nothing works. Anyone?!
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ChasingChaCha
(@cha_chasing) reported
@fitbit Loving the new Fitbit Sense; not loving the rash though. I've had the Ionic and never had an issue. Are y'all STILL using nickel/stainless steel in some if your products?
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Carole
(@steelercam) reported
@FitbitSupport ok, I have spent hours on the phone add my new Fitbit still wont sync. I went and the store gave me a new one . The new one is frozen and I can’t get pass the code part of setting up. Help!!!!
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Kingsley Scott
(@Kingsleyphoto) reported
@FitbitSupport can someone please help my wife's charge 3 has completely stopped working, nothing being displayed will not turn on will not sync nothing
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bgurrl
(@bgurrl) reported
@fitbit i bought the Fitbit charge 4 and it has the problem with the gaps in between the bands how can I fix this..
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Nacho Mendez Ⓜ️
(@NachoInMPLS) reported
@fitbit It would be tracking steps with son and his fitbit, but since you broke it, and won't fix it, we can't do that anymore. 15 months old, you pushed a firmware upgrade that killed it, and your support team's response is "Sorry, go buy a new one" #Sad
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Katie Gould
(@k8tieG) reported
@FitbitSupport how do I actually get a resolution to an issue? I contacted @FitbitSupport a month ago and nothing. I’ve followed up but you just say, we are working on it and still offered 0 ideas to help. Such disappointing service.
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iceblueaccent
(@iceblueaccent) reported
@ThymelessC @fitbit Thank you ☺ There is nothing that motivates more than being sick and afraid that you will not get well. I truly was committed to doing everything I could to feeling well again. I still have bad days, but I'm having more good days now.
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Suzette Scheuermann
(@NurseExaminer) reported
@FitbitSupport I used every helpful article available. My watch went in the trash.
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roballenphotog
(@roballenphotog) reported
@fitbit can you explain why your costumer support is so poor? Ive been in contact with 9 agents and 2 managers regarding an issue with a Charge 3 and almost three months later still has not been resolved.
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Dagmar Ebaugh #WearAMask 😷
(@DagmarEbaugh) reported
@FitbitSupport Already tried all the documented steps. The Fitbit Community forum has a whole thread of users with the same issue, so it's not me. Check your DMs - I've sent you the info.
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