Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Katie Watts
(@hardyak) reported
@FitbitSupport my app is telling me my versa 2 needs a firmware update but when I click update tracker it takes me to a blank page with a turning circle in the middle and never moves on. Any suggestions on how to fix it?
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ӀíԵԵӀҽ ʍՏ աíՏҽ
(@Little_Ms_Wise) reported
from
Stokenchurch, England
@FitbitSupport @FitbitUK is there a problem with firmware again? My screen is doing the funny crash/thing again and despite both soft and hard reset (with smiley showing) it keep happening. I need my medication alarms! ChargeHR3 only like 8 months since last replacement! #Help
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Elizabeth Garza
(@Elizzzzie) reported
@llamalover24601 @fitbit Yeah they couldn’t fix mine just gave me some discount which right now no money to buy another 😞 so I’ll have to wait
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Kundan Paliwal
(@Kundan_paliwal) reported
@FitbitSupport Hi. I bought fitbit versa 2 through amazon on February 10, 2020. Now i am getting problem with display. Please guide how and where to send it for repair/replacement as it is still under warranty.
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Andrew Mason
(@AJMasonPhoto) reported
@parkjames @fitbit Hi James, just wanted to let you know how terrible your company’s customer service is. The Fitbit I ordered has not been delivered and no one will help. You’ve refused to refund the money and failed to deliver the Fitbit.
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Rach
(@aela_ann) reported
@FitbitSupport Hi there. I have another issue with my Fitbit today, it's no longer reading my heartbeat. I've restarted it but it's still not working unfortunately 😔
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Ash Tree Farm
(@AshTreeFarm42) reported
My Fitbit charge 4 doesn’t record my sleep every night... it’s only 9 months old but has had this issue from day 1. It could miss 1 or 2 nights each week. Can you help? @fitbit @FitbitSupport @FitbitUK
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netengineer68
(@netengineer68) reported
@FitbitSupport @fitbit Do not buy a Fitbit Sense!! 2 months and nothing but trouble. Technical support is no help! It needs to be replaced and all they want me to do is try everything I have already tried Also, I purchased the protection. Why can't I just get a replacement??
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bkx0rs
(@zedt3ch) reported
@fitbit Anyone from fitbit to help with this issue?
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Krisha Arnobit
(@KrishaArnobit) reported
@FitbitSupport my Fitbit stopped working recently. It was tweaking out at first buzzing randomly, then had a hard time staying on the watch screen setting, and now only the Fitbit logo shows up on the screen. Please help
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Jeremy Morgan 🌲👨💻🌲
(@JeremyCMorgan) reported
@FitbitSupport I was referring to @iamforfun's issue with needing just a charger replacement.
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Isabelle Simard
(@simard_isabelle) reported
@FitbitSupport I have a problem with my flex2. I was unable to synchronize my Fitbit so I tried to configure like a new one and it doesn’t work. The app see the Fitbit but is unable to connect. Can you help me please?
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Jeremy Morgan 🌲👨💻🌲
(@JeremyCMorgan) reported
@iamforfun @fitbit @FitbitSupport Come to think of it I've never tried to replace just the charger. Hopefully support can help!
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PawPaw Jim Knows What Is Good
(@ImJimR87) reported
@FitbitSupport hello. My Versa will not give notifications via Bluetooth of my iPhone XR. Please help.
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शार्मेन
(@amengaye) reported
Hi @FitbitSupport, I need help about my charge 3 - just 2 days back battery drains fast, lasts a day then ½ a day from yesterday after full charge, it heats up after the full charge as well. I never had any issues with it before. Please help. Thank u.
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