Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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sue squires
(@supajokim) reported
@FitbitSupport why is it saying bluetooth is off .. ive just synced .. the time on the fitbit is 5 minutes slow . how do i put that right
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Devlyn Coelho
(@DevlynCoelho) reported
@fitbit currently has terrible cust service experience. Purchased the Sense which came with Premium for free for trial period. Their systems wouldn't enable cancelation (error message) and phone support systems don't work. It's not the $10, it's the customer service principle.
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Grant Stepanek
(@GrantStepanek) reported
@FitbitSupport my Fitbit is 15min slow and every truck listed online just makes it slower and slower for some reason. Help?
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John Koller
(@retrocoin) reported
@FitbitSupport Wireless charging could provide a consistent ability to actually charge my Sense. Currently it is a crap shoot whether the device will charge. I've had the Sense just over 4 months now. If I don't vigorously wipe the device contacts, is an assured Not charging or Slow Charging.
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mo bama
(@Sadiku1947) reported
@QuikSusan @FitbitSupport This guy's will never respond I’ve tried so many times none responded, all I had to do was get an external support specialist who was able to resolve this whole issue of my account getting messed up and it worked out perfectly, his page is @utopiantechh I suggest you look him up
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Bioloop Sleep
(@BioloopSleep) reported
@fitbit Cause not sleeping properly is the true nightmare
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Steve Bursey
(@_stevelb) reported
@FitbitSupport I have a Versa 2 and the screen doesn’t work anymore. Can you help?
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Bilgin
(@BilginTasyurek) reported
@FitbitSupport I was very disappointed with the chat support provided by your live chat agent Christian. Also, my experience of purchasing from your website was terrible.
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Helena Handbasket
(@PinkeeSwear) reported
@FitbitSupport Black screen on Versa 2. Pushing left button turns on Alexa; does not restart. Help!
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CMDR MemphisRacing
(@MemphisRacing) reported
@FitbitSupport I have been on #Fitbit since 2013, so fairly sure the issue is your system cannot handle users with 7+ years of consistent data.
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Natalie Kerr
(@natalie_kerr) reported
@FitbitSupport my Versa 2 has stopped measuring my heart rate - can you help please?
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SamiaDr
(@samiajapan) reported
@FitbitSupport I have just purchased fitibit versa 3 and the steps count is inaccurate. I tried everything, switching off and on, removed a bangle I had on the wrist, added driving exercise it worked but the next day it is the same issue again. I wake up with 100 steps already.
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Scott Maintenance
(@Scottmaintain) reported
from
Rickmansworth, England
@FitbitSupport hi, can you tell me how to claim under warranty (2 years). for my fitbit which has broken
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Nadia Viznyak
(@NadiaViznyak) reported
from
Cobourg, Ontario
@FitbitSupport my versa 3 is clocking stairs like there’s no tomorrow. Sometimes before I even put it on in the morning I have 2-3 already, please help? I’ve reset my watch and still no luck. Thanks for your help.
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John Koller
(@retrocoin) reported
@FitbitSupport Also the number of times the Sense flies off my wrist due to poor placement of the quick release for the band doesn't even surprise me anymore. Putting a jacket on, putting a backpack on, reaching for something, flexing, putting my hand in a pocket... and the Sense flies off.
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