Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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unchalin
(@unchalin) reported
@FitbitSupport My Charge 3 has Broken since it hasn't expired, still can't find a place to fix it in Thailand. Intended to throw it away and stop using fittbit forever.
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RioAmber
(@RioChandler) reported
Someone help!! My #fitbit has completely disconnected from my phone doesn’t matter what I do or how many times I reset both my phone and watch nothing is working 😭😭😭 @FitbitUK @fitbit @FitbitSupport
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Kris Filip Anderson
(@KristianFilip) reported
@FitbitSupport hello is there a fitbit app outage? Can't sync my charge 5 and no tabs are loading. Tried to force quit and restarted phonre.
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Keith Edwards
(@Edwardskw) reported
@LUDENClassics @FitbitSupport Use the help link in the App, you get to speak to someone straight away.
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Tony Halpin
(@tonyhalpin) reported
@FitbitSupport Well I’m trying to make a claim on a broken band and nothing happens on the link I’m directed to.
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Ben Cowan
(@thatkennethman) reported
@FitbitSupport Haha no it’s not broken, just my schedule that’s all
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Alex
(@Amplefridge) reported
@FitbitSupport it's time for my 6 monthly "your bloody device is broken again" message to you. This time the button on my versa 2 has stopped working. I have tried all troubleshooting steps to fix. Please can you sort me out another replacement. Thank you
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Kenneth Campbell
(@kceeeeeee) reported
@FitbitSupport my @fitbit #versa3 has been broken for 8 months. I have only owned it for 11. I have reported the crazy high floor count issue 3 times over 8 months. STILL NOT RESOLVED. All I get in response is you thanking me for my understanding... NOT helpful.
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unchalin
(@unchalin) reported
@FitbitSupport Charge 3 is broken and needs to be repaired. IT has dark screen. Broken since it hasn't expired, still can't find a place to fix it in Thailand.
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Perry Myers
(@perrynmyers) reported
@fitbit @FitbitSupport @FitbitSupport latest reply to me is "Wait for the Sense to go off of sale, and then use the discount code." That advice very much feels like a slap in the face from a customer support organization. Why even bother reaching out to me to "help" in the first place, I wonder?
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Alessandro Visentin
(@Alevise97) reported
@FitbitSupport I still have an, issue. I can't download your app on my phone
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roger wheaton
(@rogerwwheaton) reported
@FitbitSupport thats too bad you spend 200.00 for your device and do not get 2 years out of it .
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Adam V.
(@EngineNo09) reported
Why is the @fitbit Versa 2 soo bad at syncing with the phone. Takes 20 attempts to connect before actually working @FitbitSupport
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Tukan
(@M_Giannou) reported
@FitbitSupport pls help, my beloved Fitbit Versa died and your team is telling me I’m out of luck and need to buy a new one because I’m a few months outside the warranty period. My @Casio_USA is 20 years old and still works, I expect better from today’s technology and @fitbit
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Susie Sebastian
(@TheSusieS) reported
@FitbitSupport I’m having trouble with my Sense watch. I cleaned my charger and left it charging for 30mins and the screen comes and goes but mostly is not working. Ticket 43136669. Can you help?