Fitbit Outage Map

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Fitbit Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Noida, UP 2
Mumbai Suburban, MH 2
London Colney, England 1
Carlsbad, CA 1
Dún Laoghaire-Rathdown, Leinster 1
Crawley, England 1
Dundee, Scotland 1
Borehamwood, England 1
Mentor, OH 1
Mayo County, Connaught 1
Berlin, Land Berlin 1
Eastbourne, England 1
Sutton at Hone, England 1
Ottawa, ON 1
East Point, GA 1
Prince Rupert, BC 1
Annāram, TG 1
Port Erin, Port Erin 1
Billericay, England 1
Amstelveen, nh 1
Bury St Edmunds, England 1
Hamburg, HH 1
Milnthorpe, England 1
Rushmere St Andrew, England 1
Accra, Greater Accra Region 1
Caselle Landi, Lombardia 1
Bhubaneshwar, OR 1
Tallahassee, FL 1
Sheffield, England 1
Mount Pleasant, SC 1

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Fitbit Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:
  • Atkin (@AtkinSoares) reported from London Colney, England

    @FitbitSupport please help with issue #38328207.... been struggling for almost a month now and no reply to my recent emails .... poor customer service and device life is just 12 months!! Need to be wary of your products now

  • Santo (@Viva_Del_Santo) reported

    @FitbitSupport When will the #note10+ be included in your updated phones? Seems this has been an issue since last year. Text messages notifications are not working.

  • Laura 💚 (@lalipta_) reported

    @fitbit Hi, I need support, the screen of my Fitbit versa 2 doesn´t work, I bought it in january 2020, i have restart it but nothing works, and as the screen doesn´t work I hasn´t been able to apply total restart. Please help!

  • Sushil Kumar (@Sushil4841) reported

    @FitbitSupport Frankly speaking, I had gone through the GPS setting during the installation and done as per that still GPS stopping issue was faced that's why it was reported.

  • Jessica Collins (@JHCollins7) reported

    @LonnieCripps @fitbit Hold off on that. I’m dealing with serious issues with my sense right now and I’m having trouble getting them to respond to my messages on here this morning. My wifi/calling/snoring detection/music streaming are ALL not functioning. Totally ridiculous for how much this costs.

  • Marcus (@macjp1991) reported

    Hi @FitbitSupport @fitbitireland im having an issue adding my revolut card to my fitbit app, it says this card cannot be accepted? Its one of the reasons i got a fitbit was to pay on the go with my smartwatch. I have tried my girlfriends revolut card & it accepts that, any help?

  • Sushil Kumar (@Sushil4841) reported

    @FitbitSupport Hi, my Charge4 GPS gets auto off during run after 10~12 minutes. It says not connectivity with phone and without phone. Basically I bought this one to run without phone and now landed in this situation. Sometimes I feel I was better with Charge 2 due to GPS issue

  • C L A I R E (@ClaireeBear95) reported

    @FitbitSupport rather unhappy about the screen lifting on my versa I’ve had it just shy of 2 years (purchased in January 2019) and wondering what to do 😒 please help @fitbit

  • Alex Capel (@AlexCapel) reported

    @tariamoumazou I honestly wouldn’t bother! Had a Fitbit since July 2015 and best I get is an email template saying they’re aware of the issue, but can’t do anything about it. Going to get a Garmin/Apple Watch next – no chance am I getting another Fitbit with this shoddy CS! 👋🏻 @FitbitSupport

  • Jeremy Sawicki (@jsawicki8354) reported

    @FitbitSupport sleep score not recorded 5 nights in a row, only duration. Any idea what the problem is?

  • Erin Moorhead (@ErinGMoorhead) reported

    @FitbitSupport Still no update. Worst customer service I have EVER experienced

  • Heather S. (@lucyandleigh) reported

    @FitbitSupport This is definitely not my issue. My Versa no longer syncs without me having to go through restarting my phone, my watch, forgetting on Bluetooth, etc., MULTIPLE times.

  • Emily Luxton (@em_luxton) reported

    @tucano2 @fitbit @FitbitSupport yep - this is my 3rd now as they've replaced it twice and both times the replacement hasn't worked. I'm fuming. If you research it's clearly a well-known issue so the fact that they keep selling these is appalling!! And I've lost so many hours trying to get it to work.

  • Emily Luxton (@em_luxton) reported

    ARRRGH now on my 2nd replacement device from @fitbit and it STILL won't connect/update 😡😡😡 @FitbitSupport don't seem to care, and after researching it seems to be a super common issue. Great. Don't buy the Fitbit Alta is all I can say.

  • Bruce Wardrop (@bwardrop) reported

    I'm reluctant to spend money to change because of my past experience. Feels like throwing good money after bad. Finally, customer service options are limited to an automated chatbot (which is functional, but scripted). Any humans I can contact? @fitbit @fitbitireland @conor_pope

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