Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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WalterAkana
(@WalterAkana) reported
@FitbitSupport How else should I feel? This case has been ongoing since February. The support team has been part of the problem. I want to talk to an executive who has the power to expedite resolution of my case.
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Navy Veteran
(@camdephilob) reported
@fitbit Been there done that twice. Always an excuse. No real help.
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Tiesomeflys
(@Michael09281610) reported
@FitbitSupport my versa 2 is not tracking steps and heart rate. I tried shutting it down, syncing, looked at fit bit community for help. The date, time, text message viewing work but it’s not tracking steps or heart rate. Help
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Phillip Kopczynski
(@realphillipkop) reported
Hey @fitbit is this **** water proof? I want to know how many calories I burn when swimming or *******.
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GolferBill
(@lovesgolf70) reported
@crypto_skillz @fitbit @whoop So instead of buying a new Fitbit, you're going to spend $300/yr for whoop? I've had nothing but trouble with whoop. All hype and great marketing.
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MRof
(@marcorof) reported
@FitbitSupport I bought a charge 4 less than 6 months ago and it is not working anymore. I cant believe the quality of your product….I want a refund/check if it still has a guarantee. Cheers.
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Andrew Porterfield
(@AWPorterfield) reported
@FitbitSupport As my original tweet noted, I have done that twice with ZERO success. There are a few online forums discussing how @fitbit is treating customers. Would @FitbitSupport like me to publicly complain about the service OR will you solve the problem and help me remain a loyal customer?
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Chris Quelch
(@QChris999) reported
@FitbitSupport @FitbitUK I’ve got two year Fitbit HR Inspire , you’ve updated app & now I’m constantly having charge my watch - what have you done - you’ve killed my watch. One charge usually lasts week now not even 2 hours help sort this out
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Tom Meuleman
(@Tombeau1972) reported
@FitbitSupport as you already know: your refund center doesn't do ****
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TXscrewdriver
(@JimHammer) reported
@fitbit That link doesn’t take me anywhere. I dm’ed Fitbit support because you wouldn’t show up on direct messaging. I’m having the same issue. Ever since I got my inspire 2, the hr has been so erratic. You’ll be able to tell when I switched from charge 5 to inspire 2.
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Ed Woelfert
(@WoelfertEd) reported
@fitbit Sorry, I think my point is that it does not attach securely. So telling me to attach it securely doesn't help. Though surely you mean well!!
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azar sawar
(@azar_sawar) reported
@Anjansi45500599 @Tombeau1972 @fitbit Hey any update on the case? I also stuck with same problem and it's been 10 weeks now
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Sarah Clayton
(@Sarahc73) reported
@FitbitSupport can somebody please help me? Nobody is replying to my messages on Fitbit support. I need help getting back into my account, but need to change my e-mail & reset my password, thanks
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Surya Prakash
(@Arch_Surya) reported
@FitbitSupport My fitbit versa 2 watch (in warranty) is not working. No display and not charging. Tried to contact on customer care but didn’t picked phone. Pathetic Service i have ever seen. @fitbit @FitbitIN
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🔫 Jeff Craig
(@JeffCraigTV) reported
This is insane. @fitbit somehow allowed someone to change my account email without having access to said email. Now someone has access to my personal data. @FitbitSupport says it will take days to resolve the issue. Don't buy a Fitbit if you care about your personal data.
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