Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • liveattheincog Nunya (@liveattheincog) reported

    @FitbitSupport I’m having issues too. I tried removing my device from the app, and now I am unable to pair it again. I keep getting an error message.

  • KellyRo32674447 Kelly Robbins (@KellyRo32674447) reported

    @FitbitSupport Mine isn't working this morning, my fitbit won't sync, my watch is working fine it's the app that's the problem. Fitbit please fix your ****

  • cakerinsgames spiceCAKE (@cakerinsgames) reported

    @FitbitSupport My Fitbit is still not connecting. I removed it from the app and now when I reconnect and enter in the code in the watch it constantly gives me an error message. Sent you a DM

  • LisaMLRyan LISA M.L. RYAN (@LisaMLRyan) reported

    @FitbitSupport Come on, you guys. Still not working correctly.

  • nb_spin Spin (@nb_spin) reported

    @FitbitSupport NP! Just got another clue that the problem is something to do with sleep stats. I just got my weekly report and it's saying I haven't recorded any sleep in the past week.

  • JohnNotabot $8 John smith (@JohnNotabot) reported

    @FitbitSupport Yeah still not syncing right. Providing junk sleep data, and metrics give me a server error. You need to fix this issue still. This is after all the trouble shooting steps for a luxe.

  • brane_S TheSerbianNinja (@brane_S) reported

    @FitbitSupport Hi Guys, seems like There are still some issues with the "Guided Programs" everytime I try to open one it says "There was a problem communicating with the Fitbit server, please try again"

  • SusyDLC Susy Christensen (@SusyDLC) reported

    @FitbitSupport It is down again!

  • aguru Anand Gurunathan (@aguru) reported

    @FitbitSupport Is the service down again this morning? I’m experiencing the same issue as yesterday. FYI, it was working fine last night.

  • Soph__Murray Sophie Murray 💙 (@Soph__Murray) reported

    @teejay814 @FitbitSupport Same issue here! Tried uninstalling/reinstalling app and unpairing/repairing but now it won’t allow me to re-setup my device :/

  • linzosmalingos lindsey robson (@linzosmalingos) reported

    @FitbitSupport @FitbitUK Can you please advise me how to escalate an issue I have with my Charge 5 which I've raised twice now? I've been on to live chat again this morning but don't think the advisor was understanding my point leading to a lot of frustration!

  • AngieMa76859511 Angie Mathis (@AngieMa76859511) reported

    @FitbitSupport Mine is not working properly. On the 3rd attempt, it appeared to sync but Only captured simplified sleep data for my 7 hrs of sleep & when I switch to health metrix it says “our servers seem to be having some issues …” On a 4th attempt the sleep data & health metrix disappeared

  • rockhunter Vikki (@rockhunter) reported

    @teejay814 @FitbitSupport Mine is down as well. Same as everyone else’s issues. Same as yesterday. Won’t sync. Data missing. Please don’t advise me to shut it off and turn it on again. None of that is working. It. Is. Not. On. My. End. Please fix the issue.

  • BecauseNo Cathy Wells (@BecauseNo) reported

    @FitbitSupport Same issue as yesterday

  • brane_S TheSerbianNinja (@brane_S) reported

    @FitbitSupport Hi Guys, seems like Thier are still some issues with the "Guided Programs" everytime I try to open one it says "There was a problem communicating with the Fitbit server, please try again" Any ideas?

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