Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Rasta Pin
(@Pinhawk) reported
@FitbitSupport @fitbit stop selling your versa 2 watches it's so messed up, I haven't enjoyed owning one a bit, the home button never works. This is the worst of them all when it comes to smart watches.
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Christopher Key
(@Christo43797315) reported
@MustafaAAEEA @fitbit Im having the same issue. Terrible service.
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nicole
(@nicolieliz) reported
@fieldcraftmusic @FitbitSupport i like what it shows about sleep but i was so on the fence about buying another one & with this whole mess and their poor customer service, i’ll switch once this one inevitably dies just past the year warranty
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RCTroutman
(@RCTroutman8) reported
I have been a loyal @fitbit user for years upon years. I just had the most unpleasant experience while asking for help from a @FitbitSupport chat. I guess it’s time to switch to @Apple
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Rick
(@phillybirds) reported
@fitbit @garsh0p Absolutely terrible upgrade looking to get a new fitness tracker after being a membersense 2015
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tenkely+ 🏴☠️
(@tenkely) reported
DAMNIT! I've been trying to find a GOOD smartwatch for my 8 year old. Can't use Wear cause @madebygoogle blocks family link accounts... Bought him a Fitbit Versa 3 and it looks like @fitbit / Google blocks that as well. WTF Google? Are you trying to not compete in this market?
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MissMcButterfly
(@MissMcButterfly) reported
@fitbit Hope you fix it soon
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U
(@U10631084) reported
@fitbit I'm really disappointed that I don't even get an apology for the lack of clarity on your website... Especially when all I'm trying to do is get back into the Fitbit ecosystem. Example of very poor customer service...
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Andi Stamper
(@StamperAndi) reported
@fitbit I’ve had a competition with my sweet 74 year old friend and her Fitbit died, she lost her 700 day streak, and now her new Fitbit has died. How can you help her??
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van
(@hadavan_) reported
Dear @fitbit, Ever since the last update, almost a week ago, it seems that no one is getting notifications on their Versa 2. Based on the numerous threads, it would appear that @FitbitSupport doesn't really give a ****; & yes, we've done ALL the troubleshooting...TWICE! 💔 van
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Matthew Wragg
(@mattwragg94) reported
Absolutely terrible customer service from @fitbit as part of the Ionic recall, I’ve been waiting over 8 weeks for a refund when I was promised 3-6 weeks. Just called their dedicated recall team and all they could say was my refund was ‘processing’ but no date when I will be paid!
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Lorie Smith
(@sunnylynn54) reported
@fitbit When can I expect to get the update for my fitbit charge 5 that has the find my phone feature and fix for battery draining? I check my app daily but it says no update is available.
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Gav Elias
(@bunford69) reported
@FitbitSupport I just bought a new device, set up account, connected device, but now says my password not recognised anywhere so can't connect to other services nor chabgempassword within the app?! Also means I can't login via web browser either?!?! Shocking start! Help!
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Lokesh Sanapalli
(@LSanapalli) reported
@FitbitSupport my fitbit inspire 2 is not charging. I bought it from fitbit website. I don’t find order history anywhere and when i click on help it loads blank page. Need help
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Chadi Ghazal
(@chadi_ghazal) reported
@FitbitSupport Hello support, I am trying to add my ionic watch to my fitbit app after updating the app, it is not working, it says device is locked or something like that. Please let me know how to solve it.
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