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Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Noida, UP 1
St. Louis, MO 1
Grenoble, Auvergne-Rhône-Alpes 1
Paris, Île-de-France 1
Köln, NRW 1
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Valencia 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • donna85727949
    donna (@donna85727949) reported

    @FitbitSupport my partner got me a Fitbit inspire 2 for Xmas I’ve downloaded the app + it’s saying my email is already being used I’ve never had a Fitbit nor a fitness app please could you help

  • NR_Glynn
    Natalie Glynn (@NR_Glynn) reported

    @FitbitSupport why is your SERVER not working? I have been in contact with support all day today, and they keep asking if I have reset my password (spoiler alert: I have and it didn't solve my problem because it was never my problem). Can you actually read customer complaints?

  • louisgray
    Louis Gray (@louisgray) reported

    Today I made the brutal error of leaving my @Fitbit watch at home. All my steps may as well not have happened. Data is everything. Since my Fitbit data is synced with @googleanalytics, I will have to mark this with an annotation.

  • LizCpher
    Liz Christopher (@LizCpher) reported

    @FitbitSupport Thanks, will him being only 12 be a problem?

  • tweetslife
    Alex Chen (@tweetslife) reported

    @fitbit @FitbitSupport I am experiencing ghosting on my Fitbit Charge 4 *replacement* device...what is the procedure to request for a fix / replacement?

  • electricself
    Jenn (@electricself) reported

    @FitbitSupport I exercise in my house, I don’t need GPS enabled — all it does is invade my privacy and wear down my battery. Why did my app just start doing this? I didn’t change anything.

  • LoveLynleigh
    Lynleigh Keat (@LoveLynleigh) reported

    @FitbitSupport I plugged in my charge 3 to recharge and now it’s burning hot and won’t turn on. What should I do?Am I euchred? Please help!

  • phenamina
    Amina ♚ Canada (@phenamina) reported

    @fitbit @FitbitSupport If someone could please reach out to me, I would like to share my experiences w my luxe (I loved my Alta HR) but Luxe has been exceedingly disappointing in both product (the gorjana band known issue & display) and customer service

  • MEFoggyDog
    ME Foggy Dog 💙 (@MEFoggyDog) reported

    @fundraisingkat @fitbit Ahhh, I wondered if that could be a cause. I had to wipe the inside of the strap 2 days ago because it was a bit damp, the problem started at the same time. Thanks Kat!

  • amolakh
    Amolakh Nath Segal (@amolakh) reported from Noida, Uttar Pradesh

    @FitbitSupport wanted to check do you have any device that checks blood pressure, ECG and sends alert if i fall down or meet with accident ?

  • caff3ine_fiend
    bri_v3r | non-fungibly cheesed (@caff3ine_fiend) reported

    Also my @fitbit Charge 4 (purchased Dec 2020 and out of warranty now 😒😒) is on its last legs because 2 of the four cheapo plastic pegs used in the clip mechanism to hold the strap/band on are broken 😒 …Apple Watch time?

  • Mantamon
    Samantha Freire (@Mantamon) reported

    @fitbit You should stand by your devices. My watch broke because of your poor craftmenship. You gave me a tiny discount to buy a whole new watch that will probably break again I feel like you're more interested in making a buck than actually helping your customers. I feel robbed.

  • iceblueaccent
    iceblueaccent (@iceblueaccent) reported

    @littlemumof4 @fitbit Suzy is just starting to lay down for short naps on the carpet in front of the balcony doors and on the ottoman. Up until recently she did not sleep unless she was attached to our body (sleeping on us or cuddled against us). Our baby is growing up!

  • ManiaMaiden
    🇺🇸Anna Clark🇺🇸 (@ManiaMaiden) reported

    @fitbit Wanted to place an order Created an account Received email to verify account and did !!!!!! Was told to return to website and login Was told no username exists or wrong password Have yet to receive rest set password email after multiple tries Help please…

  • Lakey8588
    N I C K L A K E (@Lakey8588) reported

    @FitbitUK @FitbitSupport can someone help please!?

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