Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 6
Phoenix, AZ 2
Apple Valley, MN 2
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • gabncos Gabncos (@gabncos) reported

    @FitbitSupport I purchased an Aria Air from Amazon on October 13 2020 and used it once at the end of October. It won’t turn on today when I tried to use it for the 2nd time. Replaced batteries and it’s still dead. Help please!

  • neilheppen Heppo (@neilheppen) reported

    @FitbitSupport Thanks for the suggestion but I’ve been in touch with your customer support for 3 weeks, since your App update which caused many Fitbit users this problem (refer App Store comment Should!), and where you’ve admitted to me that your product has a problem at the moment.

  • gandhi_dilip Dilip Gandhi (@gandhi_dilip) reported

    @FitbitSupport My Fitbit version 3.36 (1013) is not syncing with my iPhone. Any help appreciated!

  • josephwibawa Joseph Wibawa (@josephwibawa) reported

    @FitbitSupport hi fitbit, i have written in your forum regarding the gps frequent drops during my exercise, you mentioned it’s a known issue but no resolution until now. I have called fitbit support asking for a credit refund since I just bought 6months back, please help!

  • jenkins_shell ⫩BarlowsBlondiesMichelle⫩ (@jenkins_shell) reported

    @fitbit @FitbitSupport @FitbitUK Hi. My Fitbit screen has black lines going across. It is getting worse by the day and I can barely make out the screen display. Can I please get some advice on how to fix this. Many thanks Michelle

  • psree_99 sree (@psree_99) reported

    @FitbitSupport Hi, for my Fitbit versa 2, fitbit logo is coming on the screen and later showing zero percentage even after charging for more than a day. Can do i resolve the issue and are there any service centers in Hyderabad, India.

  • Bobbybathhead Rob Jones (@Bobbybathhead) reported

    @fitbit after a long time promising a fix for the fitbit charge 4 continuous GPS dropouts there is still nothing. Hundreds/ thousands of people with the same problem. Are you going to fix this? You won't give a refund/replace. I've only had the watch 5 months. #CustomerService

  • mrtsoft Maarten v C (@mrtsoft) reported

    @FitbitSupport @Bobbybathhead bit slow, problem existing since April!

  • wisdom_v1p3r Vidit Jain (@wisdom_v1p3r) reported

    @fitbit @FitbitSupport Not able to sign in via app. Location: Washington OS: Android 11 Device: Pixel 5

  • Bobbybathhead Rob Jones (@Bobbybathhead) reported

    @tbandras @fitbit The cut, copy and paste responses are very frustrating! They need to resolve the issue or own up to the fact that there's a big problem. This has been a known problem for 10 months. #Fitbit #Charge4 #customerexperience

  • richmayf Mayf (@richmayf) reported

    @FitbitSupport hi trying to set up a account but verification email not arriving. Can you help?

  • LuckyApoo Apoorva Verlekar (@LuckyApoo) reported

    @FitbitSupport I really love my Versa 2 but its face just detached while I was going about with normal activity. I bought the watch in November 2019. Can you help me fix it?

  • Rubyhav Ruby (@Rubyhav) reported

    @FitbitSupport my watch occasionally shows the incorrect time. It's off by 10 mins. Is there a fix?

  • tbandras Takács Bódis András (@tbandras) reported

    @Bobbybathhead @fitbit @fitbit We've been getting copy-paste replies ever since this issue got flagged. There is a community forum post of 13 pages with people reporting this. It was raised in May 2020. "We are looking into this" simply does not do it. Own up to this! #Charge4 #customerexperience

  • oluwakorede Oluwakorede Asuni (@oluwakorede) reported

    Am I the only one who suspects that @fitbit may have a customer support problem? cc:@FitbitSupport, @parkjames

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