Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 11
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1
Toms River, NJ 1
Vancouver, WA 1
Olympia, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • nigerski Nigerski (@nigerski) reported

    @fitbit @Blklivesmatter @APTPaction My sympathies to Fitbit for turning into pieces of ****. Planned on buying the latest Versa for the oxygen sensor, no way in hell I'm giving your company a penny now.

  • sootyboots MrS (@sootyboots) reported

    @FitbitSupport I am having trouble synching with my phone it won’t pick up my versa 2 help

  • twirlandswirl Laurel Ann Kameleonalani Whitlock 🐊🌺🌈 (@twirlandswirl) reported

    @FitbitSupport I got an update today and I was able to download the clock face I wanted! Still having trouble figuring a few things out, but that was the most pressing issue.

  • PriscillaInPink Priscilla (@PriscillaInPink) reported

    @FitbitSupport I have followed these directions and steps numerous times and not working. I deleted my Versa Lite from my Fit Bit account and now it will not re-pair AT ALL. I am so frustrated.

  • my777 Marie (@my777) reported

    @FitbitSupport hello.. I have a #fitbit and the #facecameoff for no reason. The fit bit was sent to me from you earlier this year. It's not that old. And its not working now. What options do I I have.

  • lolitalolipops anna ortado (@lolitalolipops) reported

    @geofellingham @fitbit yes just now worst part- it wasn't even mine

  • PriscillaInPink Priscilla (@PriscillaInPink) reported

    @FitbitSupport My Versa Lite hasn't been syncing. My app is up to date, I've turned on/off Bluetooth, and it is charged. Help!

  • torimoori76 Tori Moore (@torimoori76) reported

    @FitbitSupport aagghhh.. my fitbit app isn't working as it should. Is there a technical issue at the moment?

  • jryanpowell Ryan Powell (@jryanpowell) reported

    @FitbitSupport I've not getting any help via the @fitbit support chat for a Family Account issue. Are you able to assist?

  • JulsLive JulsLive (@JulsLive) reported

    @FitbitSupport Continuing Case 39061471. Completed the suggested steps and Charge4 still not working. With it on the charger it displays "Download or update the Fitbit app to set up. 2020-12-30". Off the charger it won't display anything.

  • Paula_Kaye Paula (@Paula_Kaye) reported

    @FitbitSupport is too helpful. I was hoping to need a new fitbit... but then they got my old one working again. Thanks for the help!

  • nanda20615185 nanda (@nanda20615185) reported

    @FitbitSupport I previously had my fitbit syncing with Noom. Syncing not occurring. Could u help

  • GaetanPecheur Nucoulous (@GaetanPecheur) reported

    I do not recommend all #Fitbit products. A few days before the warranty expires, the product breaks down. The one sent in replacement has problems after not even 4 months of perfect use and we cannot do anything because no longer under warranty. 👏 @fitbit @FitbitSupport

  • jlashawnh Janell Harrell (@jlashawnh) reported

    @FitbitSupport my Versa Lite won't sync. I tried all the troubleshooting, now my versa is factory reset and won't even connect in the app or the Bluetooth at all. Its not even registering as a possible device on the Bluetooth. I've updated and tried everything! Help fix it!

  • EdhiPurnomo5 Edhi Purnomo (@EdhiPurnomo5) reported

    @FitbitSupport hi fitbit, i am using fitbit versa3, before system update, my versa3 can connect apps fitbit with apps strava but after upgrade/update can not connect. Pls help me.

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