Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • SagiShimonovitz Sagi Shimonovitz (@SagiShimonovitz) reported

    @FitbitSupport a new Charger 5 stopped measuring heart rate twice in a month a couple of weeks apart. Restarting the device fixed it. Is it a known issue?

  • dwblessed8 Dolly Wilson (@dwblessed8) reported

    @FitbitSupport 2 fitbits same problem, only won’t even come on and just over 1 year old, wasted of a lot of money.

  • Honeysalgal Honeysalgal (@Honeysalgal) reported

    @FitbitSupport my husband ‘s Fitbit screen has broken. He would like to get it replaced. Can you direct him? Thank you

  • Christo43797315 Christopher Key (@Christo43797315) reported

    @fitbit POOR SERVICE. Fitbit ionic recalled as dangerous. Registered for refund and product to be disabled on 05/06/2022. Radio silence from company since and they have not disbled my device. These have been burning people through overheating. Scared to wear / out of pocket!

  • bjjjjffffff M (@bjjjjffffff) reported

    @FitbitSupport @fitbit gave me an offer in the app for premium that Said that i was going to get free months. I used the offer but they charged me immediatly. Now they tell me they cant help me with a refund! full scam company. Dont take sny offers from fitbit!

  • ialisha just like that (@ialisha) reported

    @FitbitSupport my Fitbit records my distance when i run but not when I am on a bicycle/bike. Please help to correct the issue..the distance on mone always remain 0

  • Ladywhistledwn_ LadyWhistledown (@Ladywhistledwn_) reported

    @FitbitSupport need help with my fitbit not even a year old and won’t switch on! In UK and can’t find a contact number

  • RealParkerJ Parker, Lorde of Memes 🧢🤡🎻🎠 (@RealParkerJ) reported from Chicago, Illinois

    definitely switching from Fitbit to another watch after this go of it bc @FitbitSupport is garbage. emailed them with my case number and everything for a replacement and still havent heard back in a week. complete nonsense

  • purelife_gY Gerry 🇨🇦 (@purelife_gY) reported

    @fitbit #versa3 @FitbitSupport hasn't been a good experience owning this product. Battery suddenly drains without reason. Device freezes for no apparent reason. Often won't charge when connected to magnetic charger. Unresponsive. Gallery contains poor user created software

  • hollisst Hollis (she/her) (@hollisst) reported

    Hey @FitbitSupport, when are u going to fix the sync problem w the Charge5? Cause I’ve been trying to manually sync for 20 min. Hasn’t synced right in weeks. Seriously looking at an @Apple watch at this point!

  • cjwilfy Chris Williams (@cjwilfy) reported

    @FitbitSupport I still haven’t had my ionic refund and it’s been well over 6 weeks since 2nd May when you sent confirmation and email stating 3-6 weeks for refund!!! WHEN IS IT BEING REFUNDED SHOCKING SERVICE AS USUAL … and yes I’ve called your ‘helpline’ two times zero help!

  • get2ksh Suresh (@get2ksh) reported

    @FitbitSupport i am in India, my fitbit ionic won't sync, and when I tried to add the device for sync it says my device is locked due to warranty recall. I can't register for refund on the web as the region not showing up, kindly help.

  • secretcook4 secret cook (@secretcook4) reported

    @fitbit hi, I received a redemption code for a refund on my fitbit but i keep getting an error on your site, could you please assist me

  • ChuckD37661618 Chuck D. (@ChuckD37661618) reported

    @FitbitSupport @PRawcliffe I dont want to get deezer and pandora sucks. All my music is on spotify and I havent bought a fitbit smartwatch because of the lack of spotify offline. You guys made and deel with deezer and pandora and said screw your actual customers choices.

  • elektromote Peter Martin Baggett 🏳️‍🌈 (@elektromote) reported

    Really fed up with @FitbitSupport. Reminders to move stopped working with my Charge 5 with the last release of the app and they refuse to help. Just tell me to do things I’ve already tried and told them don’t work. #poorcustomerservice

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