Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Grube, Schleswig-Holstein 7
Ingelheim am Rhein, Rheinland-Pfalz 5
Springfield, IL 2
Hamm, NRW 2
Plano, TX 2
Charlotte, NC 1
Reims, ACAL 1
Hamburg, HH 1
Buxtehude, Lower Saxony 1
Berlin, Land Berlin 1
Denver, CO 1
Melbourne, VIC 1
Manchester, England 1
Wilmington, DE 1
Clifton Park, NY 1
Kaiserslautern, Rheinland-Pfalz 1
Buena Vista, VA 1
Paris, Île-de-France 1
Düsseldorf, NRW 1
Paw Paw, MI 1
Mitcham, England 1
Beamsville, ON 1
San Antonio, TX 1
Westoverledingen, Lower Saxony 1
Bellevue, WA 1
Dallas, TX 1
Freiburg, Baden-Württemberg Region 1
Valentigney, Bourgogne-Franche-Comté 1
Winchester, England 1
Carmel, IN 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • andykiz Andy Kiz (@andykiz) reported

    @FitbitUK @FitbitSupport 10 Weeks in and still waiting for my Ionic refund. Zero communication from you on here or by email, no help just ignore us. Is this how a global company treats its customers? #ionic #fitbit

  • szorensky Seth Z (@szorensky) reported

    @FitbitSupport No this is not a background issue. This is running all the time. Read the forms and the boards, a LOT of people are having this issue. If you need photos DM me.

  • Disc_light David Oxtaby (@Disc_light) reported

    @catsmother01 @fitbit @FitbitSupport definitely, they look great. the fitbit is too buggy and i just dont have any trust in the device so no point keeping it! i just need something t monitor my heart!

  • GreatLakesSon Rich (@GreatLakesSon) reported from Sandusky, Ohio

    My Fitbit met it's demise on Gatekeeper today while going down the first drop. The wind separated the bands and it flew off into the abyss. Apparently a @fitbit is not roller coaster proof.

  • EWargo12 Erika Wargo (@EWargo12) reported

    @FitbitSupport The plastic nub that sticks out from the actual Fitbit (and into which the band attaches) has broken, making the device unwearable. It's not the band itself, it's the wide, black plastic nub that slips into the removable watch band that has broken. Charge 4

  • Suzanne75222938 Suzanne (@Suzanne75222938) reported

    @FitbitSupport Hi, I received a replacement Fitbit watch under warranty but it won’t let me set it up can you help?

  • charlottw11 charlottw (@charlottw11) reported

    @mayshimmer @FitbitSupport TBH have given up now, they have said they can’t help me even though it’s in warranty. Never again!

  • anjawithaj Anja Hose (@anjawithaj) reported

    @FitbitSupport my charge 2 is stuck on mountain time despite syncing multiple times while in eastern time zone - please help!!

  • mayshimmer Schiff (@mayshimmer) reported

    @charlottw11 @FitbitSupport This happened CONSTANTLY to me. I used to love wearing my Fitbit, but gave up after my 5th band broke. (FIVE broken bands in a few months! 😣) It’s hard to believe Fitbit would work with such cheap products. But they do!

  • szorensky Seth Z (@szorensky) reported

    @FitbitSupport @fitbit just wondering if you guys are ever going to fix the battery drain on your Android app?

  • townmaterial Mono-Han (@townmaterial) reported

    @FitbitSupport Terrible experience with ionic support. Watch disabled, ordered new sense, hasn't arrived on time. I'm going away for two weeks with no watch. Haven't recieved refund. I understand it takes time but process has taken a lot of my time and no resolution yet.

  • OutspokenNice Outspoken but nice (@OutspokenNice) reported

    @fitbit Don’t put this dangerous trash on your mothers arm. My Fitbit charge 5 band left a chemical burn on my arm after wearing it to bed. Fitbit refuses to replace the band.

  • daniilou88 Danielle (@daniilou88) reported

    @FitbitSupport who do we contact about a faulty strap? Was brought from the online store but the website is currently down

  • charlottw11 charlottw (@charlottw11) reported

    @FitbitSupport Again does not help the fact I have a device I cannot use and you have only supplied part of the damaged device…

  • ali_3242 ASHRAF ALI (@ali_3242) reported

    @fitbit What's going on with your app? I got my new device and unable to connect to weather or gallery app. Called customer service but no help

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