Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • fienen Michael Fienen (@fienen) reported

    So, I was complaining about my second @fitbit watch falling apart in as many years recently, but I gotta give a shout out to @FitbitSupport for stepping in to help out and resolve the issue. We'll see if the hardware holds up this time, but props to the support team, for sure.

  • Dsparky120 Sparky (@Dsparky120) reported

    @FitbitSupport Why? You’ve never been able to help

  • ppdoddy Alan Dodridge (@ppdoddy) reported

    @ZoeAnderson @FitbitSupport @FitbitUK When we all got one in my place the broken ones got replaced ASAP

  • Soleithegreat Gogo Yubari Stan Acct (@Soleithegreat) reported

    @FitbitSupport why is it when I take my Fitbit off at night, put it on the next day, it shows that I burned over 400 calories when I haven't even worn it? I called customer service yesterday and they said they fix the issue but it still is not fixed

  • OsirisKTJ Kathryn (@OsirisKTJ) reported

    @fitbit I suggest you look at your warranty protocol as I am going round in circles trying to claim. The strap connector broke and the device lost. I expected better from a £100+ device in less than 6months. (have pics of proof) Help please @FitbitSupport

  • Chiwilla Shelley (@Chiwilla) reported

    @FitbitSupport @ashleyjm1287 But when it breaks a second time, which it will and within the guarantee period, you HAVE TO give me my money back. And thus every two years, a brand new Fitbit. Problem solved.

  • little_plumb WerLecktWenJetztWo (@little_plumb) reported

    @FitbitSupport What's up with the Bluetooth connectivity of your devices? Several reports can be found with no solution. Restarting devices didn't help. Can't even connect out of society (no other BT signals interfering) firmware up to date in my case it's a charge 2.

  • iamprimortal iamprimortal (@iamprimortal) reported

    @FitbitSupport Thanks confirming how inept you guys are. I provided a link to a thread on your own community describing what the problem is, but yet you still ask me what the issue is.

  • DOW280TEN John Downey (@DOW280TEN) reported

    @FitbitSupport The issue "resolved" itself- the device fell off my wrist. It is gone. Somewhere while at work, which is a very large three facility complex covering miles I again suggest you revisit the design, for future customers

  • cannordonez C Ordonez (@cannordonez) reported

    @alexmyhorn @FitbitSupport Same here @FitbitSupport nothing is syncing now!!! Please fix

  • sun45775911 #sun (@sun45775911) reported from Centurion, Gauteng

    @FitbitSupport the worst service. For 3 months after numerous calls and emails my smart phone after 6 months broken and still waiting for delivery.

  • katiemaeox katie (@katiemaeox) reported

    @FitbitSupport hey my mum wants to cancel her trial but it is not letting us when we click the link you have sent us on email?? Please help

  • charagirl33 Danielle (@charagirl33) reported

    @FitbitSupport Hello! Sorry for the late response. I did try those steps and the issue was not rectified

  • gonegirIss hollie (@gonegirIss) reported

    @FitbitSupport my fitbit versa 2 has been failing to sync so many times over the past couple of weeks. i have managed to fix it once and now it won't do anything.

  • fmckinnon fmckinnon (@fmckinnon) reported

    @NickKalkounis what's the chance that 1) you'll even see this tweet, and that 2) you can fix your AWESOME "Create Dayone Journal entry when Fitbit weight logged" IFTT applet? It hasn't worked for a while now. #Fitbit @dayoneapp @fitbit

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