Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

Less
More

fitbit Hero Image

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • turton_anne Anne Turton-Norman (@turton_anne) reported from Barnsley, England

    @FitbitSupport @fitbit More information would be helpful, if unusual, from Fitbit. Is there an expectation of fixing the issue in the next hour, day, week, month…?

  • DevilJMG Michael Gallipo (@DevilJMG) reported

    @tezzabloke @FitbitSupport @fitbit Yikes! Sorry to hear that. But totally get it… I had the same thought that my Fitbit was *****. This seems like a good case study in how NOT to do corp communications during a problem.

  • Tracey_p14 Tracey Paterson 🍰🧁📷🚶🏼‍♀️ (@Tracey_p14) reported

    @FitbitSupport Would this be why I can’t sync my Fitbit and the time is about 4 minutes slow

  • jfmaclean Jessica Faith (@jfmaclean) reported

    @FitbitSupport It's been hours and the issue continues. It also showed some really disturbing HRV results from last night. I have no idea if that was a real cardiac issue...or just part of this technical problem.

  • CryssyJ824 Crystal (@CryssyJ824) reported

    @irenemcho @FitbitSupport The whole server was down all morning. Mine is almost back to working normal. Still no sleep score.

  • HipstersChoice Alex G (@HipstersChoice) reported

    @FitbitSupport @fitbit Does this issue effect activity for the day? Nothing updated and been walking about 3+ hours in total today

  • jcwiesen James Wiesen (@jcwiesen) reported

    @TracyHornschuch @FitbitSupport They also waited a few hours before acknowledging the issue, meanwhile telling users to do exactly what you did to fix their issues or "We DM'd you" to try to take the convo off of twitter. They tried to hide the issue for as long as possible before posting.

  • anneato_live anneato (@anneato_live) reported

    @FitbitSupport when this gets resolved will we be able to log in again or will we continue to be locked out for the 24 hours after the issue is resolved

  • AllieJayIsHere Allie Jay (@AllieJayIsHere) reported

    @FitbitSupport Pretty frustrating... Still down

  • navyspook77 Demise's Diatribe (@navyspook77) reported

    I tweeted this out so all @fitbit users know there's an issue & I'm sure @FitbitSupport is being slammed w/msgs. Having been on the other side of this, I know they're T/S'g TF out of it to isolate the problem. They'll fix it. They also know it's affecting their subscription svc

  • tamas007 Tamas (@tamas007) reported

    @FitbitSupport @TracyHornschuch What seems to be the issue? Why can’t anyone sync their Fitbit?

  • anshulchopra Anshul Chopra (@anshulchopra) reported

    Fitbit servers are down. Tracker going crazy @fitbit

  • emilyemk Emma Davison (@emilyemk) reported

    @FitbitSupport Hi @FitbitUK @FitbitSupport my fit bit data is not correlating to my fitbit iPhone app. Could this be a problem with your server being down? I’ve deleted app and updated my iPhone etc but it’s still not resolved the issue.

  • DevilJMG Michael Gallipo (@DevilJMG) reported

    @verge I can handle the outage (file under sh*t happens). But @fitbit comms around this has been awful. They routinely hammer our emails with ads but zero comms (aside from the support Twitter page) about a major outage (worse one that makes it look like it’s your device). Unacceptable

  • Betsy23557874 Betsy (@Betsy23557874) reported

    @FitbitSupport Guess this was a bad day to buy a new fitbit Charge 5? As part of the set up it deleted my Charge 4 so now I've got nothing because I can't pair either to my phone. Is there any update?

Map Check Current Status