Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Matus Coranic
(@MCoranic) reported
@FitbitSupport Hello, I am trying to add a debit card to my wallet but I keep receiving message "Error sending commands to versa 2(AB0290000 A3026985). What does it mean?
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Ben Durrant
(@BenJSDurrant) reported
@FitbitSupport Jeez do you guys even listen to yourself? And you wonder why people are complaining? I just said that it was frustrating that I have to contact DHL myself, your response wait 10 days then contact DHL. Unreal Amazing how poor the service is now.
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Zenith77
(@_Zenith77_) reported
@fitbit **** you and your piece of **** products that purposely stop working after 2 years.
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clove
(@Cheryllove77) reported
@sammynicnic @FitbitSupport its the fitbit! same problem - done all the trouble shooting - now I have to send it back to them and in a week to 10 days they will tell me how to order a replacement!
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Tee Khalifa 👑
(@kingtigr3ss) reported
I hate that my Fitbit not working. That thing managed my health progress mannnn. My screen doesn’t work and does hold a charge. @FitbitSupport this my second one with the same issue.
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Subhra Arabinda Mohanty
(@subhrarabind) reported
from
Bhubaneshwar, State of Odisha
@mishra_baibhav I had a @fitbit watch. Unfortunately cracked the glass in a fall. Had to run around for a replacement. Finally had to throw it to the back of my garage. Problem - lack of service center.
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Andre Morneault
(@andremorneault) reported
I will caution my followers into buying a @fitbit Versa 3: 1. HR zones don't work, never have, only got canned responses from @FitbitSupport. 2. Floor count is broken for alot of users, they won't acknowledge it publicly but @FitbitSupport confirmed to me. No plans on fixing it.
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Be Julia
(@BeJulia2) reported
@FitbitSupport hey, my fitbit has been having trouble synchronizing since Saturday. I‘ve never experienced that before. Please help!
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Marcus 🦇
(@CanusMiler) reported
@FitbitSupport Thank you. This has been requested for about 6 years now in forums and continuously shut down. Curious why? I know 15 year olds that make apps with dark mode if need help
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Helen Climance
(@Bakerbikerchick) reported
@FitbitSupport Why can you not help me.30 us emails same response I just want what I was promised brand new
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gagashead
(@gagashead) reported
@fitbit I was given a Fitbit Versa 2 in Dec of 2019. It got stuck in a boot loop 2 days ago and your support wasn't able to fix the problem. The only alternative offered was to buy a new one w/a 35% discount. So, you're devices are only supposed to last a yr and a half? #fail
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james creasy
(@jamescreasy) reported
@FitbitSupport please help. I bought my wife a Fitbit Ionic watch. The strap broke and tried replacing the watch with the replacement strap in the box and now doesn’t hold together at the hinge. Basically my wife can't wear her watch. Please help
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Erica Zornes
(@ebzornes) reported
@tracey_carolan @FitbitSupport Following....interested to see what they say. I’ve had my Versa 2 less than 90 days and they told me how to “fix it” but 15 days later nothing :-)
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Ben Durrant
(@BenJSDurrant) reported
@FitbitSupport The trouble is, I purchased this as a gift based on the excellent support I received with mine. You have not improved the services.....you have made them worse.
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Ben Durrant
(@BenJSDurrant) reported
@FitbitSupport Thanks for looking into this, seems the issue is it is stuck with DHL. Your response of my having to contact them is frustrating. I am still waiting to hear back. A warranty replacement should not take this long. My faith in the fitbit brand is now completely gone.
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