Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Scotsjax Jacqui Hunter (@Scotsjax) reported from Wallsend, England

    Hello @FitbitSupport I am getting above error when I try to expand my heart rate information.i have tried rebooting my phone and switching blue tooth off and on?

  • DeanT5 Dean Stephen Turner (@DeanT5) reported

    @FitbitSupport Just downloaded the latest update and the app crashes when you look at your *sleep*. Please fix ASAP

  • amichetti Adrienne Michetti (@amichetti) reported

    @FitbitSupport hi, is smthg going on w/ the Android Fitbit app? It has signed me out 2x today. On the most recent attempt to sign in, it tells me I have invalid email or password. However, I can sign in on the Web without any problem. Tried uninstall and reinstall. What gives?

  • khan_kubla Shoib Khan (@khan_kubla) reported

    @FitbitSupport got a charge 3 which is telling me I have done 22000 steps today...I have just got out of bed! This isn’t the first time it has registered thousands of phantom steps. Any idea how to fix the issue?

  • pradeesh31 pradeesh (@pradeesh31) reported

    I am trying to find center for repairing the fitbit alta hr which is suddenly dead yesterday . I cannot find any support in website also the number they have provided is not working . Help me to solve the issue. @FitbitSupport

  • RahulSh06493523 Rahul Shukla (@RahulSh06493523) reported

    @FitbitSupport I have already done that . It didn't help though. I would request if you could please fix the issue in your software

  • Norwayspruce8 Norway Spruce (@Norwayspruce8) reported

    @FitbitSupport hey, I hope you can help. My app won’t let me select anything on my dashboard. I need to log my food etc and I can’t select anything. Can you help please. Thank you

  • KrisTheFed KJ (@KrisTheFed) reported

    Good Morning @FitbitSupport I submitted a help ticket 2 days ago regarding the battery not holding a charge any longer. > 24hrs. Now, after another factory reset, it won’t charge at all and only shows 0% when attempting to turn on. Three Years Old. I Need a replacement please.

  • montetvcajun Monte St. Amant (@montetvcajun) reported

    @FitbitSupport How do I get my device to sync! It’s not working!

  • emmajivamukti emma henry (@emmajivamukti) reported

    @FitbitSupport my inspire bought 3 dec 2020 has stopped logging sleep and strap has broken

  • inquisitor111 PublicTransport4All (@inquisitor111) reported

    @HarpSilver @FitbitSupport @on_lothianbuses Hi. No problem. We're not sure if a driver on another bus may be able to take it. If that's not possible handing it in to a police station might be the best option.

  • dream2030s عاشق وطن (@dream2030s) reported

    @FitbitSupport I bought Versa2 Watch from @NamshiDotCom and all of the sudden it stops working. So, they asked me to approach for support. I need your urgent help please!

  • RahulSh06493523 Rahul Shukla (@RahulSh06493523) reported

    If you guys planning to buy @fitbit versa2. God!!! Please wait!!! Forget all your other bluetooth devices forever. There are 100 complaints of bluetooth and syncing of this watch on fitbit app ,but @FitbitSupport has no fix for this.

  • ShazF1981 Sharon Farquharson (@ShazF1981) reported

    @FitbitSupport Thank you resetting did work but now I’m not getting any notifications for phone calls or texts through my fit bit since resetting it, how do I fix this please

  • anivar 𝗔𝗻𝗶𝘃𝗮𝗿 𝗔𝗿𝗮𝘃𝗶𝗻𝗱 (@anivar) reported

    @FitbitSupport No response so far, even after 24 hours for raising this in twitter. The issue is reported on 20th Feb. It is already a week without response

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