Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Anushka Jansen
(@NushHJ) reported
@FitbitSupport need support assistance for a Versa Lite that started glitching about a week ago. Bought it in December 2020. Have tried hard reboot, resetting, updating and syncing many times but it’s still not working properly. Losing time and screen is going off. Please advise?
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John Reed
(@johnreedcouk) reported
@FitbitSupport @pixelfox911 It's not just me who has thus problem. You have pushed out a broken update. Look at all the complaints on Google play store, the app is broken. You have since removed the latest version and gone back to an older verdion from March. Keep resetting phone and watch is not a fix.
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James Zachary Latham
(@Sandpapery) reported
@FitbitSupport I was using the official charger. HSN is replacing the unit, but if the problem persists with the new device I’ll reach out to both of you. I have enjoyed my Inspire in the past and wanted to give you all support by purchasing the Charge 4. Be a shame to have to go to a new brand
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GAF - Weary of the fighting. Be kind.
(@GAFGRM) reported
Yesterday and tonight has been a BAD pain day. Generally, a warmer day means less pain, so I'm going guess that it is stress. Stress does affect pain levels. Still upset about @Fitbit. I was really looking forward to using it.
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Jay Ingram
(@jayingram) reported
@tvchick1313 @Apple @fitbit I had several fitbits but gave up on them when the straps inevitable detached - no amount of glue could fix
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March 366th
(@bigtotoro) reported
@FitbitSupport My Sense that is less than 2 months old has a cracked screen from a fall off the counter while charging and I'm told nothing is covered under warranty. A search shows that many, many people have this problem.
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Trent Hergenrader
(@thergenrade) reported
I was told by @AsurionCares last Aug that after 3 repair attempts I would receive refund for malfunctioning @fitbit watch. Now I'm told "full battery drained and needed recharge" is a different problem than "watch keeps on shutting down and reboot." Cmon @Asurion gimmie a break!
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Sue Gosney
(@sootydupre) reported
@FitbitSupport my Fitbit didn't log my swim yesterday. It has always logged all my previous swims. What is the problem pelase?
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Gwynnie🇿🇼🇬🇧🇨🇦
(@AnnaBack5Times) reported
@FitbitSupport Customer services said the warranty is 1 year. I threw my Fitbit Zip away as you no longer support it. My Fitbit One just won’t charge. neither would my Fitbit Charge. ironic really. Customer service offered me a rebate to buy another 1 but am not throwing good money after bad 3x
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Caroline Fallon
(@CarolineFallon1) reported
@fitbit can you help me - my strap broke, I’ve filled out the replacement form but I can’t submit because it won’t accept my “zip code”??? My husband’s strap broke months ago & the was no issue with replacement.
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Emily/Wonder Woman ✌
(@Emily_220) reported
@FitbitSupport hi!I just wanted to say thank you for having an option to not see my hr.I suffer from a panic disorder so seeing it was causing me physical issues that landed me in the ER.Once we figured out the issue, I was able to hide the HR and ive been slowly getting better
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Sidney Boston
(@sidneyb20) reported
@FitbitDev @fitbit @FitbitSupport This is my Third FitBit this year! And it's broken... it won't take my BP. Please Help!!!! Please Help!!!
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Karen Duff
(@starskii1979) reported
@fitbit terrible customer service. Promises made and not kept. No call back service. Passed from one agent to another. Disgraceful.
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Serena Waters
(@SerenaWaters7) reported
Fitbit shld pipe tf down tryna kill my vibe @fitbit
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Sidney Boston
(@sidneyb20) reported
@FitbitSupport It’s not working... can someone walk me through this!?
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