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Fitbit

Fitbit Outage Map

The following outage map shows the most recent locations worldwide where Fitbit users have reported their issues and outages. If you are having an issue with Fitbit and your area is not listed, make sure to submit a report.



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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Fitbit Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Berlin, Land Berlin 13
London, England 12
Montréal, QC 7
Toronto, ON 5
Birmingham, England 5
Paris, Île-de-France 5
Los Angeles, CA 5
Glasgow, Scotland 4
Slough, England 4
Dublin, Leinster 4
Southampton, England 4
Sydney, NSW 3
Manchester, England 3
Wellingborough, England 3
Barcelona, Catalunya 3
Köln, NRW 3
Vienna, Wien 3
Düsseldorf, NRW 3
Melbourne, VIC 2
Guayaquil, Provincia del Guayas 2
Dortmund, NRW 2
Rome, Lazio 2
Málaga, Andalucía 2
Spanish Lookout, Cayo District 2
Noida, UP 2
Stuttgart, Baden-Württemberg Region 2
Madrid, Comunidad de Madrid 2
Brisbane, QLD 2
Denver, CO 2
Munich, Bavaria 2

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Fitbit Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:
  • Danielle (@charagirl33) reported

    @FitbitSupport Hello! Your team was supposed to contact me today to check if my Fitbit is in warranty. I contacted you guys on the website around 3:15p Eastern. I haven't heard back yet and I'm concerned I won't get a response. Any chance you can help?

  • Kim (@klachance18) reported

    Ok, @FitbitSupport I've got a 001 error screen on my Charge 3. I've been to the support community and tried restarting - no go...I'm out of ideas. You got anything brilliant?

  • Benjamin Tayehanpour (@konaya) reported from Danderyds Kommun, Stockholm

    @FitbitSupport The recent firmware update for my Ionic seems to have rendered the pulse sensor inoperative. Is this a known issue?

  • Sondra Keckley (@SondraKeckley) reported

    @FitbitSupport wanted to give feedback on bad design for magnetic clasp on Luxe stainless steel mesh band. Sticks to any metal, causing to loosen band or fall off wrist! Easy to lose or thief to walk around with magnet and easily steal!! Horrible design.

  • Suhaila (@SuhailaSKB) reported

    Wow @fitbit has the worst customer experience. Anyone else?? Bought mine, 2 mo later battery wasn't holding a charge, contacted support several times, told me to turn off all settings including HR (??) but won't replace. Now warranty is over, it died, told me to buy a new one..

  • BitBlock Systems, Inc. - Call us 604.629.8338 (@bitblocksystems) reported

    Hey @FitbitSupport - calling you guys out here. I don't need help, I've given up after the last experience. I've bought a Garmin, but as promised, the reasons are now documented. You did get me started on the road to fitness but you've let me down too often. So long, farewell.

  • Al-Nour (@Q8lady88) reported

    @FitbitSupport If i have issue with my fitbit versa 3 it locked and should open with i phone but i forget passward and i erase the watch from my account to install again but this not worked please i need your support

  • Waider (@waider) reported

    Somehow managed to create an exercise event on my @fitbit that crashed the app and now I can’t do anything with it - edit, sync, share all crash the app 100% reliably. Obviously if I was a m4d h4x0r I’d figure out some way to exploit this to, I dunno, burn my own phone 🙄

  • Kyle Ladd (@NXMVD92) reported

    @fitbit your wallet system is an EXTREME disappointment. Like more disappointing than any other electronics I’ve ever used… you don’t accept USAA, NavyFederal, Venmo debit or cash app debit. When I look at the list of banks you DO accept, I’ve never heard of them. Fix it.

  • 👾🤜🏻🤛🏻🧐 (@dammit_collins) reported

    Well, it's been a full month since @fitbit @Google said they'd get back to me about an escalated support issue, and it's not happening. Remember that when you're shopping health trackers - Fitbit doesn't care if they ruin your purchase just to force to you buy more.

  • Kirsten Joan (@Kirsten143) reported

    @FitbitSupport sleep tracker isn’t syncing is there an issue?

  • Kelly Long (@kellylong21) reported

    My @fitbit Sense notifications disconnect every night. Told them about the problem and they said to force quit the app so now I have to do that every morning to receive notifications on my smart watch. Really disappointing.

  • TANILA (@taniladesilva) reported from Melbourne, State of Victoria

    I've been using Fitbits for 6 years from their very first HR monitor to the Sense which I use now. My favourite was definitely the Ionic for my purpose which is primarily an active lifestyle. The Sense battery is terrible and the HR does not pick up as well 🥺 @fitbit

  • Michelle Gilleney (@Sirenmedea) reported

    @fitbit HELP! VERSA 2 flashing and blinking, looks like old school bad tv reception! Tried soft reset and factory reset. Nothing changed 😭

  • Diana 🇨🇦 (@MsDee73) reported

    Riddle me this, @fitbit. My house is 1 1/2 stories; my bathroom is on my top floor. I must've went up and down 14 stairs at least 10 times today, but my tracker says zero. Why is that?


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