Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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A-MAN LIFE
(@AMANAUTOMANIC) reported
What a pathetic service of Fitbit Company.... They have discontinued the paring feature from blaze device. My blaze is not getting paired now. Customer Support is too bad. @FitbitSupport @fitbit #Fitbit #Smartwatch #World
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Kevin Shampoe🇺🇸
(@KevLeeS) reported
@FitbitSupport Support got my problem solved.
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Aida Da Silva
(@DaDasilva731) reported
@Soph2568 @FitbitSupport I'm now on day 5 and my issue was escalated. Imagine how long the wait would be if it hadn't been 🤔🙄 @fitbit
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bos gezen
(@bosgezenkalfasi) reported
@FitbitSupport My issue was solved after uninstaling and reinstalling the fitbit app
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Sameer Gupta
(@Gupta70Sameer) reported
@FitbitSupport my charge3 strap has come out as one side spring is not working. Where can I get it repaired. Am in Jogeshwari East Mumbai India. Thanks
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katie
(@ktbugz92) reported
@FitbitSupport help my charge 3 screen is losing the pixals. Half the screen is dark and unable to see features.
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Sylvia M #BlackLivesMatter
(@laptopjunkie) reported
@FitbitSupport Hi, after 15 months my charge 3 went crazy after a visit in the pool. Now it's dead. Saturn where I bought it said they can't handle the warranty anymore. Where will I get help?
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Shane-Marie
(@FaithIsAChoice) reported
@FitbitSupport Houston we have another problem. While we were troubleshooting your team kicked me out of coaching program. Please. What is going on
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🗣 🗣 🗣 🗣 🗣 🗣
(@LemJones3) reported
@FitbitSupport Hello. I followed the directions regarding my inoperable fitbit and sent it with the label provided. What is going on with the device? How is the issue being resolved?
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Jessica Tsuzuki
(@LamentedPenguin) reported
I'd like to thank @FitbitSupport for their help with my issues. My tracker that always had syncing issues that only got worse over the months that I used it is being replaced and without me having to walk through it all again in Japanese. #thankyoufitbit
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Kathleen
(@Kathlee16907531) reported
@FitbitSupport hi my Fitbit says unlock your phone I can’t do anything on it ore the app.can you help.?
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smyr
(@smyrcvlk) reported
@FitbitSupport I had the same problem I sent photos about my wrist also I reached you and you did nothing. You just sent to me website link. Which is I already know it.
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LeeAnn
(@BlueFlameKeeper) reported
@FitbitSupport Is Fitbit having trouble with synching for two days? Its also not updating my steps in my challenges.
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Debra Platt
(@DebraPlatt) reported
@FitbitSupport placed an order 14th and now after chasing told it is on back order. I could have gone to PCWorld and got on Monday but chose to FitBit direct but now regret. No comms of no stock, very poor, no complaints system - it feels like no customer support. #0nhph4gd0h8vs
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Steph Ellison💖
(@stephellison) reported
@FitbitSupport my Fitbit is broken where the fitting is for the strap to fit into the watch face. I have sent a DM could you advise please as I cannot now wear my watch? Thank you,
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