Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • KevinGreeves Kevin (@KevinGreeves) reported

    @FitbitSupport Well I didn't browse your store and I didn't check out within the 90 days as I didn't receive my refund within the 90day to use it! So down to your system of not issuing the refund in time I missed out on the 40%. I. Not a rich man and cant go forking out another £200 on a watch

  • ManitoGarcia4 Manito Garcia (@ManitoGarcia4) reported

    @fitbit There are reports/photos of wrist burns from your trackers online dating back to at least 2014. You’ve had plenty of time to research AND fix this issue, but clearly this is not a priority for you.

  • chadptorres Chad Torres (@chadptorres) reported

    @andreas_n_ @mabrownjr @fitbit Yeah that's my issue. It works for like an hour or two and then it randomly stops. It's the craziest thing.

  • Daxa_PJA Daxa 💙 (@Daxa_PJA) reported

    @FitbitUK @FitbitSupport Hi, I've been having trouble syncing my fitbit since the last few days. Please can someone contact me to sort this out. Thank you.

  • Shannananae Shannananae* (@Shannananae) reported

    @fitbit why are your sense and versa 3 chargers garbage? I packed mine for an isolated vacation and now I'm stuck in the middle of nowhere without a charge because the contact got stuck in #poordesign #isapplebetter #irritated

  • callmemyrnak Dayna (Myrna) (@callmemyrnak) reported

    @FitbitSupport Or you could listen to complaints. Literallllllly everyone is pointing out that this is an issue with the update. It literally changed past charts that showed no high variations to having a ridiculous amount. there is a bug with your update. Not just me.

  • Woodylass Gemmalea Woodward 🐝 (@Woodylass) reported

    @FitbitSupport can you please fix the oxygen variation charts in the app. They messed up now following your recent update.

  • JenDaVinci Jen (@JenDaVinci) reported

    @FitbitSupport Also, it's too bad they wouldn't extend this courtesy. They lost several customers and my family and I had planned to get a few as well.

  • leofromspace2 leo (@leofromspace2) reported

    hey @fitbit, the Charge 5 is supposed to be water resistant up to 50 meters, but 2 have broken on me in the last 6 months after Ive tried to track my swimming. One of them had a permanent red x on the screen and the other just never turned back on no matter what I tried

  • ditton27 alexandra (@ditton27) reported

    @fitbit still no help from Fitbit regarding ionic refund. I’ve sent info on DM and still referred to refund centre who can’t guarantee refund. Fitbit please can you help? As you can see from other posts the refund centre isn’t working! Please can you help ?

  • sathya_rai sathyajit rai (@sathya_rai) reported

    @FitbitSupport @fitbit @FitbitIN strap broken complaint no-45595150 It is really sorry to note the delaying tactics employed by you for despatch of strap. Now even the watch has stopped charging. Whenever I try to charge the watch, it shows zero battery but doesn’t charge.

  • sathya_rai sathyajit rai (@sathya_rai) reported

    @fitbit @FitbitSupport @FitbitIN First both the straps were broken and now this charging problem. I am regretting buying such a costly watch from. Fitbit. I should have stuck to renowned brands like Apple or Garmin or Fossil. Will wait for your reply.

  • shez_dictates Smalesy (@shez_dictates) reported

    @FitbitSupport I cannot login to my Versa 2 app or request a forgotten password, just says “oops something gone wrong”

  • catladyactivist Cat Herding Science Nerd 🔬 (@catladyactivist) reported

    @AidanK31166257 @fitbit It's terrible. And the oxygen variation is completely glitchy and inaccurate now, a main feature of the device for a lot of users.

  • livingsmallCA Living Small (@livingsmallCA) reported

    @fitbit I WAS enjoying using my Fitbit Luxe but then I updated it - big mistake. The new firmware is buggy as anything, the charts are much harder to read, and we lost one of the heart rate variables! Also, please give us a dark theme. :(

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