Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 9
Charlotte, NC 3
Houston, TX 2
Brooklyn, NY 2
Paris, Île-de-France 2
New York City, NY 2
Gettysburg, PA 1
Port Charlotte, FL 1
Bordeaux, Nouvelle-Aquitaine 1
Larbert, Scotland 1
Gummersbach, NRW 1
Moreno Valley, CA 1
Meppel, dr 1
Stuttgart, Baden-Württemberg Region 1
Spokane, WA 1
Lomma, Skåne län 1
Port Saint Lucie, FL 1
North Platte, NE 1
Philadelphia, PA 1
Buckingham, England 1
Waxhaw, NC 1
Slough, England 1
Petersfield, England 1
Holly Springs, NC 1
New Orleans, LA 1
Los Angeles, CA 1
Oroville, CA 1
Parkville, MD 1
Cochecton, NY 1
Lima, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • palawalla1 WeepingAngel (@palawalla1) reported

    @FitbitSupport When will there be an update? How much longer will this outage last?

  • DorothyOakey DorothyHL (@DorothyOakey) reported

    @FitbitSupport @thatsmejohnd88 Can’t keep App up to date - it’s not working!!

  • jessie_ventura Jessie (@jessie_ventura) reported

    @FitbitSupport hi guys, my app has been crashing every time I try to synchronise my versa 3 with Android. Can you help? Cheers.

  • VineLinda Linda Vine (@VineLinda) reported

    @FitbitSupport Is your site down? None of us can get our FitBits to sync.

  • disporten disporten (@disporten) reported

    @FitbitSupport Glad selling to Google is immediately turning your service to **** like the rest of Google services

  • TheAthleticMike Mike Harris (@TheAthleticMike) reported from Jersey City, New Jersey

    Hey @FitbitSupport - I updated your app and it is awful. Slow. Or non-responsive. Inaccurate. Don’t fix what isn’t broken

  • Roger_Lester_ RogerLester (@Roger_Lester_) reported

    @MaddLibbsxo @fitbit @FitbitSupport No ****, such a shabby service.

  • MsYerling Ms Yerling Mezquita (@MsYerling) reported

    @mailorderninja @FitbitSupport I have used fitbit for 7+ years and this is my first time. One of my trackers did go out before the warranty but Fitbit replaced it without an issue.

  • jan77 Nisha Nayyar (@jan77) reported

    @FitbitSupport I uninstalled my app as I didn't realize there was an issue with fitbit. Now I can't log into my account. Please help.

  • HonestlyOllie HonestlyOllie (@HonestlyOllie) reported

    @FitbitSupport I have had issues with my Fitbit Sense syncing with my phone before, so I cleared my data and once I tried to sign back in, that's when I was notified that there was a problem on your end. Please figure out a way to notify people BEFORE they take those steps.

  • SharonieSF Sharon (@SharonieSF) reported

    @Fitbit not syncing this morning. Called @FitbitSupport (877- 623-4997) and was told they are having an issue with syncing. Gave me a case # and said hoping it will be fixed in 2-3 hours.

  • lieced Liece♍♍ (@lieced) reported

    I'm having the same problem RT @jan77: @FitbitSupport I uninstalled my app as I didn't realize there was an issue with fitbit. Now I can't log into my account. Please help.

  • MonikaNiemiec3 Monika N (@MonikaNiemiec3) reported

    @mailorderninja @FitbitSupport I’ve been with Fitbit for 5 years and my patience it’s now over. I had few Fitbit trackers, replacements, upgrades on more expensive ones and non of them last longer than a year! Now waiting to resolve an issue with my versa which died yesterday! Again!

  • Statua_IC Eowyn 💙 (@Statua_IC) reported

    @FitbitSupport your service has been down in the UK all day. Any idea when service will resume?

  • TruPlaya1870 Mathieu Gagnon (@TruPlaya1870) reported from Gatineau, Québec

    @FitbitSupport Ok thanks and hopefully the fix will work. Yes my device and app are up-to-date. But honestly I hope that you change the way the app, watch and phone works so we don't need go rely on the servers.

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