Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Edel Grugan
(@Edel_26) reported
@_cahhhhhh_ @fitbit Iv been a Fitbit user for 5 years now but considering a change to apple after this problem! I applied the same day as you and only today getting acknowledgment and “discount” codes etc
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kay bennett
(@ackeebee) reported
@fitbit absolute shocking customer service! I’m on my 3rd product in 4 years which is now broken and they refuse to replace even though under warranty! Avoid at all cost! And customer service agent Gelvis V!, very rude!
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Holly Barradell
(@hollybarradell) reported
@FitbitSupport @JulianPT158 Interesting customer service @FitbitSupport! I asked for help/answer to a question, you’ve ignored me answered two people who have engaged with my initial query! Will you respond to me any time soon? #CustomerService
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Mathieu Gagnon
(@TruPlaya1870) reported
@FitbitSupport Well I'm having the same issue that's why I reported it. So that's another issue including with the over stairs issue....it's getting worse and worse now honestly! I can't honestly not suggest a Fitbit anymore to anyone. Is your team aware about this issue also???
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Mai Tsukino
(@Mai_Tsukino) reported
@FitbitSupport is there an issue with the app or something? I keep losing connection with my Fitbit to my phone
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Nebraskangooner
(@Nebraskangooner) reported
@hansmast @fitbit @FitbitSupport Terrible design. I go to their website independently and it's the same result. Have to call. Which is annoying
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Coleen 💕
(@coleen1988) reported
@FitbitSupport is fit bit down? It’s not syncing to my phone at all been trying all day
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Piers Drake
(@piersdrake) reported
from
Kingston upon Thames, England
Have been a big fan of @FitbitUK for a decade, premium sub and on my 3rd device..but absolutely done with @FitbitSupport after waiting 3wks for reply about broken Ionic after 2hrs on phone...all so I can 'prove' I still own it before they give me the recall-refund! Very poor.
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Manu Pandey
(@pandeymanu) reported
@FitbitSupport First u screw up the ionic recall and now harrasing me with your support which sucks case number 44646558 ! Fix this pls. #sucks #phew
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Charlene
(@Charleenie13) reported
@FitbitSupport Yep, already did all that yesterday and still got nothing today. It's affecting many people on the nights of the 22nd and 23rd where there is no skin temp recording. I've had it since January and it's recorded the temp every night with no issue so something isn't right.
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Sandra Cutler
(@scutler59) reported
@mariekebelt @FitbitSupport Well to me that sounds like a Fitbit software issue, not my fitbit itself??
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Lindsay Millward
(@millie79) reported
@FitbitSupport Hi, new Fitbit sense, set up and connected fine but after a day no notifications. Tried what I could find online re disconnecting Bluetooth, turning off device & phone and still nothing. Help!! Android phone.
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Charlene
(@Charleenie13) reported
@FitbitSupport Many people on some threads on the Community boards, including myself, are having issues where our Sense has stopped recording skin temperature the last two nights. Can someone please look into this issue? Everything else is recording, sleep, HR etc.
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Sarah Horner
(@SarahHo37237680) reported
Still no satisfactory response from @fitbit after sending me just a watchface in a plastic bag. In fact in their email they wrote “please apologize to us for this issue that was suffered your delivery.” I’m assuming they don’t want me to apologise to them!!
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Darkseid
(@Darksei03426043) reported
@pandeymanu @FitbitSupport Bhai inka servuce kuch kam ka nhi...we have to wait for 3 to 6 weeks....aur uske bad bhi ye refund krenge ya nhi dont knw