Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • reikioz Frank Jockel (@reikioz) reported

    @FitbitSupport Hi, our FB charge 5 has stopped sleep tracking and we don’t know how to fix it. ios 16 and FB is 3 months old.

  • AmyShee68466273 Amy Sheehan (@AmyShee68466273) reported

    @FitbitSupport I appreciate that but these links were sent when the first one died and the second one died. I’m happy to move on but know it costs less to satisfy an existing customer than recruit a new one. Last chance before it goes in the trash.

  • msf_13 Marco Florence (@msf_13) reported

    @FitbitSupport my charge5 GPS only seems to work when I run around where I live. It never seems to work when I'm anywhere else. Can you help please?

  • diejo128 Johnny (@diejo128) reported

    @GolfBetTip @fitbit I sent 5 in for my family & it’s been a pure nightmare. I would be careful doing this recall, many others have been struggling to get a refund as well!

  • valmihaylov valmihaylov (@valmihaylov) reported

    @FitbitSupport I did this last week. You recommended that I reach out to your refund center. I called them, they did not provide an ETA on the refund. Do you know who I can reach out to who might actually help me?

  • KrissyBwuteva Krissy B (@KrissyBwuteva) reported

    @FitbitSupport @SilverAndFit is there anyway y’all can help me? FitBit says it’s on your end to do something

  • MaryOConnor7 Mary OConnor (@MaryOConnor7) reported

    @FitbitSupport absolutely disgusted with the terrible experience! You sent me a faulty item….late…it broke within the 45 day warranty and all you can offer is a discount on a new one! This is an absolute joke! Investigate my complaint properly not just send automated responses!

  • KrissyBwuteva Krissy B (@KrissyBwuteva) reported

    @FitbitSupport @SilverAndFit supplied my code to purchase the FitBit at a small discount. But multiple attempts to get my premium membership goes nowhere’s for 2 months now. DM’d you back, hope u can help me get what my insurance paid for.

  • HedleyLamarr8 HedleyLamarr (@HedleyLamarr8) reported

    .@fitbit @FitbitSupport I've spent > an hour this week with your phone "support" trying to get my Versa4 to function properly. They are NO help whatsoever. I'm on the verge of giving up. Any idea what I could get for this piece of crap on Ebay?

  • KrissyBwuteva Krissy B (@KrissyBwuteva) reported

    @FitbitSupport Seems sketchy I’m not being given the free year of premium my insurance paid for and no one can help from customer service….. Can I get assistance here at least!

  • CeciVit CeciViteriM (@CeciVit) reported

    @FitbitSupport I am not able to sign in into my account. There is a message that my ip has been banned. Help.

  • gusskabbara Guss Daddy (@gusskabbara) reported

    @FitbitSupport hi my Fitbit 4 all of a sudden Keeps vibrating & I connected to the charge kept getting a smile but it s now gone black and I feel little vibrations . Need help

  • pipefishuk Patrick (@pipefishuk) reported

    @FitbitSupport Google pay on Fitbit Sense won't allow me to add any cards. My banks/cards are listed on the Fitbit site as compatible. It either says card not supported or something went wrong - Is this a known issue?

  • riggita pascalino (@riggita) reported

    @jaksbecker @parkjames @FitbitSupport Had similar experience HIROCRAKESUPPORT on ig help me get it solved support sucks look them up you gonna thank me later

  • bradfrombuffalo Brad (@bradfrombuffalo) reported

    @fitbit @FitbitSupport 1/ The screen on my sense 2, only 2 months out of warranty, started freaking out yesterday. Completely out of control and can't reset. Called for help. Customer Serv told me only option is to buy a new one. This is a joke. I will not invest in buying your

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