Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sarthak
(@Sarthak14986699) reported
@FitbitSupport there seems to be a problem with the Fitbit Versa 2, yesterday I was traveling by road and at the end of the day it showed that I had climbed 19 floors.
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Il Principino
(@Sabertrax) reported
@fitbit is your app down? Can't login
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Janielle Vidal
(@JanSVidal) reported
I bought a @fitbit versa 2 in Nov 2019. Less than a year later, I had issues with the screen. They exchanged it no problem. 2 months later, instead of 6+days of charge I am down to 1. Fitbit refuses to offer me anything but a 35% discount on a new device.
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Caz Dixon (Rouse)
(@CazRouse) reported
@FitbitSupport I have received my new charge 3 to replace the corrupted one. It won’t pair with my phone. The Bluetooth has found it, but no code from the charge 3 - help!!
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Hsla
(@Hsla23428526) reported
@FitbitSupport when is the issue with syncing the Charge 4 going to be sorted? Sent phone logs and still won't sync to my phone
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g. homer
(@ghomeritious) reported
@FitbitSupport @fitbit You should really stand behind your products! This is broken and not normal wear & tear like your warranty dept shared. Really unfair to not replace it for my 9 year old! Come on Fitbit. Do the right thing!
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Mr. Greeb politics
(@Phi_Fallacy) reported
@FitbitSupport @parkjames Improving your products and services would've been to not merger with google, allow offline functionality and generally not being morally bankrupt. Post that on your suggestion board.
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vicmarg
(@vicmarg1) reported
@fitbit My Charge 3 only looks at me and smiles my @fitbit stopped displaying only will go to a smiley face while charging and mock me I hear this is not an uncommon problem - I need a to be fixed
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Allan Piperni
(@ZenyoNuck) reported
@FitbitSupport I have. Spent 20 minutes on the phone with them and they just kept repeating their script. Sorry there’s. I thing we can do about this. We don’t decide what gets sent out for replacement. Junk. Terrible service. Paid full or rice for refurbished unit.
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ジュン
(@junnanmai) reported
@FitbitSupport Thank you for your help. After updating the app, the app freezes and cannot be tapped. I can't even see sleep. I restarted it, but it doesn't change. Please take immediate action.
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joanne stokes
(@joannestokes23) reported
@FitbitSupport my charge3 screen has gone blank. A hard reset / clock change don't work. Please help. Only had it a year. Tks!
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Allan Piperni
(@ZenyoNuck) reported
@FitbitSupport Continued... on available inventory, we sometimes issue factory-certified refurbished products as warranty replacements. These are typically products that were returned to Fitbit unused for reasons like wrong size and wrong color.
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Ryan Oberndorf
(@RyanOberndorf) reported
@fitbit The latest app for iOS (3.39) is awful. It’s extremely slow, freezes, and scrolling works only intermittently. You need to roll it back and try again.
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Janine Pitcher
(@JaninePitcher) reported
@FitbitSupport it has been over a month now that I have not been able to use the app with my fitbit inspire.i have been told you know there is an issue and are trying to solve the problem, but I was only able to use it for 1 day after I received it as a gift. Is this acceptable?
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MosDan
(@MosDan5) reported
@FitbitSupport app NOT WORKING