Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • forksinthebag Lorcan O'Neill (@forksinthebag) reported

    @FitbitSupport I have sent a DM with my email address. I'm afraid that link is not helpful with the issue that I am describing however.

  • kpoll19 BleedKellyGreen (@kpoll19) reported

    @FitbitSupport I just bought an Inspire 2 and the link to the year trial of premium is not working. It says "Google play store not available " when I click on the link from the Fitbit app.

  • awe_flaw_some Dev B (@awe_flaw_some) reported

    @FitbitSupport i am not able to sync my flex2 for past 2 days. i have tried force closing app, restarting device, even changed device from android to ios but it just doesn't sync. is there any outage going on?

  • LilOldMee livinthelife👍🏻 (@LilOldMee) reported

    @fitbit Fix your app...I know 5 people saying same thing...it’s freezing up! Issue on your end obviously

  • BbWestie WestieBB (@BbWestie) reported

    @FitbitSupport I’ve DMd you my email address. Pls help ASAP

  • kpoll19 BleedKellyGreen (@kpoll19) reported

    @FitbitSupport Thanks. I tried. Still not working. I don't see anything in play store as an issue. It works fine any other time. Is there a link I could click on to access it instead of the the app?

  • nrtadman Nicole Tadman (@nrtadman) reported

    @FitbitSupport just got the versa 3 and it's saying connection error when I push answer phone call, how do I fix that?

  • anymanfitness Jason Helmes (@anymanfitness) reported

    @IndexandC @fitbit Cardio burns calories, sure. But the idea that there's some magical fat burning zone that you must be in in order for calories to be burned is a crock of ****.

  • forksinthebag Lorcan O'Neill (@forksinthebag) reported

    @FitbitSupport It's a desktop application. How will clearing a browsers cache help things?

  • KMCS1031 Kelley Criscoe Stein (@KMCS1031) reported

    @MyFitnessPal and my @fitbit are not syncing. Help!

  • Not_Sam_Hyde not_a_bot (@Not_Sam_Hyde) reported

    @fitbit @FitbitSupport no. Please stop. Absolute **** software. I’m going back to an Apple Watch or a @whoop Every time I open the app it forces me to decline always sharing. Horrible design and horrible development. **** off.

  • TotalPTesting TotalPTesting (@TotalPTesting) reported from Sitges, Catalunya

    @FitbitUK @fitbit my account appears to have been hacked as email has changed and I can’t access app? Need help ASAP!

  • paul_laplante paul.laplante (@paul_laplante) reported

    @FitbitSupport @bigcomedown Having the same issue. Won’t let me log in. The site won’t work either.

  • postieph1966 Paul Hardy (@postieph1966) reported

    @FitbitSupport Hi trying to put a complaint in on here and it keeps saying there is a problem refresh that’s it only trying to get a new strap for my Fitbit please help

  • uzmapowell Untamed (@uzmapowell) reported

    @MichaelFKay @fitbit You're giving them way too much credit, they have failed to DEFINE customer service in the first place. Let's face it, #fitbitsucks. Are others equally bad? Please share your experience

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