Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Rwitankar Coondoo
(@rwitankar) reported
@FitbitSupport @FitbitIN @fitbit can we run a diagnostic check to figure out what is wrong? Pls advice... I use the device regularly, and it's a problem if it does not work... and why is it that the device gets into trouble after every 5/6 months? That's the lifespan, is it?
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Diana
(@dlynnbergs) reported
from
Rio Rancho, New Mexico
@flighthalo @FitbitSupport This is the first issue I’ve had with my Versa 2 but I went through several zips and several inspires before landing on this one. Been great for almost a year and now just entirely crapped out. 🤬
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Hierislisa
(@hierislisa) reported
@FitbitSupport Hello! I have a problem. My Fitbit Versa 2 stopped working since this morning. The alarm worked but few hours later the Fitbit aint responding anymore. Even after a reset (I pushed all the buttons for 1 minute). Could you help me?
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Mukesh mihani
(@Mukeshmihani1) reported
@FitbitSupport I am facing issue with notification service. I get the message notification service not running.i have uninstalled the app and reinstalled it but the problem again repeats after 24: hours kindly help
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rogelio villegas
(@eltejanokid) reported
from
Katy, Texas
@fitbit good afternoon can you help me my Fitbit stop working .The screen went blank. What can I do to resolve the problem. Thanks
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Teresa
(@Teresa89086981) reported
@FitbitSupport I am in UK. Tried resetting my watch as you suggested no help
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Hhesserr
(@hhesserr) reported
@Jenny24Wren @FitbitUK @FitbitSupport 💔💔💔 all the shops here are out of stock of fitbits and they don’t fix it either
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Rev. Marcos Mendez
(@mendezmusic) reported
@karent161270 @FitbitSupport I've been reading terrible #FitbitSupportSux stories all morning. I'm in the same boat. My device malfunctioned and I've been waiting a month for a replacement device. Can I ask, how long did you wait to get your replacement device the first time?
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Hierislisa
(@hierislisa) reported
@mendezmusic @FitbitSupport Oh, I’ve had multiple problems with Fitbit, with support was always great. Too bad the Fitbit Versa just isnt..
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Leslie Kammer
(@kammer_com) reported
@FitbitSupport Having problem with our scale. New batteries but message says ‘err’ every time.
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JanHollands
(@Janney_h) reported
My @fitbit Versa 2 is playing silly buggers. I sync it and syncs my steps etc from it to the app but it won’t update the time on my Versa to my phone. Stuck about an hour and a half slow for almost a week and I Can’t put it right & its making me cross
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Teresa Kyritz
(@NJchick9128) reported
Help @FitbitSupport! Family gifted me a Versa, no box, and I can't get it to ping/sync with phone app. I just ran a factor reset & nobody know which series number it is either.
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Henny Jenny
(@KnippaJen) reported
Any idea how long @fitbit is going to be down? I'm excited to set up my new Sence.
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Hhesserr
(@hhesserr) reported
@Jenny24Wren @FitbitUK @FitbitSupport It’s weird because mine was fine too until I was having trouble syncing it with the app Then when I successfully synced it, it broke?
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things-greg-sees
(@thingsgregsees) reported
@mendezmusic @FitbitSupport @Apple You pretty much summed it up. For me the app doesn’t keep count of my steps anymore and replacement bands are trash 🗑. Just to keep buying more devices…I’ll move on.
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