Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 5 |
| Phoenix, AZ | 2 |
| Apple Valley, MN | 2 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| City of London, England | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Clare McCafferty
(@SmileyBlueMoose) reported
@fitbit When is the calorie logging issue on the app going to be fixed? It's been broken for ages and is really making weight loss much harder 😔
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Sudarshan Venkatesan
(@SrinzzzLFC) reported
from
Sholinganallur, State of Tamil Nādu
My Fitbit charge 5 is just displaying Fitbit logo for an hour and the charger button technique is also not working. How do I fix it? @FitbitSupport
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Manjeet Singh
(@manjeettexan) reported
@FitbitSupport I am still fighting for resolution for my refund… pls help
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Stephanie Young
(@MysteryChick71) reported
from
Warren, Ohio
@FitbitSupport I am not liking the new update on the app! The food logging is all messed up! The macronutrients chart is grossly inaccurate! Please fix this! #verydisappointed
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@JabaliPaulo @fitbit It seems fitbit is in financial trouble and that why it is taking 4+ months to do what they said would take 6 weeks. I would not buy a new watch from a company that has the potential of going bankrupt. #FitbitIonicRefundPending
-
💖💜💙🖤🤍💜
(@5dayslayer) reported
Context: this is the second time in less than a year that I’ve had this exact same issue. The first time @fitbit sent me a replacement, but their warranty only covers the first Fitbit not the second one, so when it happened again its like “tough luck give us $$$ for a new one”
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Ulrike G. 🦉🐦🍦
(@UliDiG) reported
@fitbit @JRWTx lol The faces are terrible. They're cartoonish and non-functional, and users have been requesting better options for months on the Fitbit community. You literally have an option that is deliberately blurry, but none that show all stats on one screen!
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TheSocialMediaDiva
(@LinkedMediaDiva) reported
@fitbit . Hey instead of talking about 10.. when will the Fitbit App fix be available? 3.591 and 3.60 did NOT fix the food tile issue, which hasn't been working properly since April. Be helpful if the products you sell ACTUALLY WORK
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Berkanna 🏳️🌈
(@berkanna3) reported
BRB - manually deleting all period tracking data from my Fitbit app because there's no way to just wipe the info in one step. Yo, @fitbit @FitbitSupport - this is probably something you'll want to help folks do quicker. I have a feeling you'll be seeing this question a LOT soon.
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R2S.rocks
(@R2sRocks) reported
@FitbitSupport can you help me get refund, I’m not getting response to my emails
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Drummer of The ‘Buj®
(@Jestickz) reported
@FitbitSupport please my fitbit ionic stopped conecting to my phone and i reset it only for me to be told a warranty claim was made. Which i believe was an error. I cant connect my fitbit to my app now again. Please help. i got it new.
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Kayla Lake
(@KaylaLake10) reported
@FitbitSupport @walshcaitlin Yea can we get a fix for the ability to delete all menstrual tracking like there is for heart rate data? 🧐
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Keir Alekseii
(@KeirAlekseii) reported
@FitbitSupport I'm having this same problem right now re: my IP address being banned and I can't access my account, nor am I able to log in. Should I wait 48 hours or is there something else I should do?
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Kelly R.R.
(@KellyRR1999) reported
@FitbitSupport My stats are there in my regular Fitbit app during the time that I did the mindful session but the mindful session is telling me I need to wear my Fitbit during the session it's been happening for 2 weeks what's the I don't know how to fix this???????
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Manju Soni
(@sonichikku) reported
@FitbitSupport Team i need help with one of my wrist strap replacement. Got a wrong size and now struggling for replacement
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