Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 11
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1
Toms River, NJ 1
Vancouver, WA 1
Olympia, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • ipa1869 I live in hope (@ipa1869) reported

    @FitbitSupport I wanted to change the clock face on my Alta HR but when I go to ‘clock face’ there’s nothing there. I’ve deleted and reinstalled the app, it made no difference. On the forums it looks like this has been an issue for a few months, when will it be fixed?

  • s_vannah_ Savannah Kitchel (@s_vannah_) reported

    @fitbit my versa 2 will not sync. I’ve tried all of the trouble shooting steps. Also, the main screen will not show up. I can see notifications, etc, but not the mains screen that shows steps, heart rate, & time. #help

  • ChanellRizz Chanell Risatti (@ChanellRizz) reported

    Lost my Fitbit charger 😩😩😩 @fitbit send help!

  • angelapack143 Angela pack (@angelapack143) reported

    @cathytramischus @FitbitSupport Oops so sorry, and I was having this same issue but i was told to contact someone on Instagram "Flexible_tech" he was able to sort it out. If you don’t mind you can try. Just letting you know....

  • ketaminedream Foxycodone (@ketaminedream) reported

    @FitbitSupport the piece that connects to my wristband just broke! I can’t wear my Fitbit now 😩😩😩 help!

  • Dweezil1968 Rae Lovejoy (@Dweezil1968) reported

    @FitbitSupport my Sense refuses to charge. Have tried trouble shoots. Please advise

  • kellyh23 Kelp23 (@kellyh23) reported

    @FitbitSupport hi, my mum was told her faulty Fitbit had been fixed and returned on 3rd May but she's not got it, the tracking info she has is incorrect and your customer services are not able to help. Can you advise what to do next. Thanks.

  • TPedherney Mom2SaxSon (@TPedherney) reported

    I’m about to throw my Versa 3 Fitbit in the garbage. It won’t sync, I’ve deleted the app twice and reinstalled, it’s 6 mins behind in time, Bluetooth won’t connect! I’ve charged it! Help please from @FitbitSupport

  • Atz68270384 Atz (@Atz68270384) reported

    @FitbitSupport I am utterly really disappointed that the second Fitbit that I was replaced with only lasted a few months and has given up yet again! I have sent numerous messages to which Fitbit has not assisted me in finding a solution nor have they replied! Terrible service

  • jackson_peaks Jackson Peaks (@jackson_peaks) reported

    Hey @FitbitSupport my order shipped 5 days ago for 2 day delivery and we still don't have it. Tracking not available. For a bday gift this coming Wednesday. Help?

  • AmoHeals WaytoosaltyWrath (@AmoHeals) reported

    bah! I keep getting a bad link message from @Fitbit when I try to unsubscribe from the email list. Maybe @FitbitSupport can assist me?

  • ScottMcDonald90 Scott McDonald (@ScottMcDonald90) reported

    @FitbitSupport customer service is appalling. Live chat: sorry we can’t help Phone: sorry we can’t help, maybe hang up and call back and you’ll get someone who can help 2nd phone call: line went dead I am trying to spend money with you. You are losing business

  • SharonDevol Sharon D. 🎶🎗🇺🇸 (@SharonDevol) reported

    @FitbitSupport The “update” you pushed out yesterday has broken my Sense. The battery is draining FOUR TIMES as fast, it will not sync with my iPhone, and I can’t even reboot the Sense by holding down the side button. So now what?? #FAIL

  • Bakerbikerchick Helen Climance (@Bakerbikerchick) reported

    @FitbitSupport @fitbit @FitbitUK 31 emails still absolutely nothing. Can someone just help me or give me an email of someone who can please.

  • AbuYamen9988 saad (@AbuYamen9988) reported

    @FitbitSupport A fitbit ionic watch was purchased and now there is a problem with the screen does not work at all Please inform me where your maintenance centers are so that it is sent

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