Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • thevanishingdot Kay (@thevanishingdot) reported

    @FitbitSupport They are absolutely no help. I was just on the phone for an hour asking for a supervisor and the call disconnected. This needs to go about that.

  • ShannoonCxx Shannσn.ℓσuisε❤ (@ShannoonCxx) reported

    @FitbitSupport I have just had the face of my Versa 3 pop out of the base. Luckily the screen is still working, so it looks like it may be a problem with the glue. Do you know how I can get this looked into? I attempted to push it back in, but it popped out again.

  • GhengisAhn GhengisAhn (@GhengisAhn) reported

    @FitbitSupport A rep took care of it, said a return label will be sent. Issue:wife’s Fitbit battery died extremely fast (rep verified 2 weeks ago) said to wait on an update. Believe it’s tied to GPS lock; goes from 100% to 0% in 10 min. Done waiting, just want a new watch sent to her.

  • Tombeau1972 Tom Meuleman (@Tombeau1972) reported

    Day 106 since @fitbit recalled my #Ionic and promised me a #refund of $ 329 USD. Still waiting. No more answers from @FitbitSupport or the management (cc @parkjames ). Customer service is as bad as their trackers these days #FitbitIonicRefundPending

  • stoner253420 Kevin Barr (@stoner253420) reported

    @JackWeb53085992 @fitbit This Fitbit is trash. Doesn't even work, followed all the steps. It's getting frisbee'd against a wall.

  • ShantanuPanwar7 Shantanu Panwar (@ShantanuPanwar7) reported

    @FitbitSupport I am trying to reach you guys for more than a month now for my Ionic refund issue. There is always congestion in the network. Do you have Customer support or is it a myth?

  • DelorisP Deloris Price (@DelorisP) reported

    but refuse to replace it until you mail back the broken device and wait several days for @Fitbit to receive it--and only then will they send a new one. My friend is asking for a refund and buying a fitness tracker from another company-- not a #Fitbit! @FitbitSupport (4)

  • JAADodero Jose A. Alvarez (@JAADodero) reported

    I did returned it and … it has been 3 months and no money received so far. I called @fitbit several times asking for an update and … nothing. The issue has been escalated … people dealing with escalated issues must be very busy. Very disappointing.

  • leigh_antle Leigh Antle (@leigh_antle) reported

    @FitbitSupport @SkanaGee Myself and @Daniellebp3 are experiencing the same issue. We have not recieved a report for two straight weeks.

  • miss_veronicats Veronica Grijalva (@miss_veronicats) reported

    @fitbit Sent my Ionic back due to your safety recall and get an error code when trying to access the discount store. Been trying to get help for a month. I literally just want to give the company more money for a new device but your support team ghosted me wth¿

  • DelorisP Deloris Price (@DelorisP) reported

    I've heard a lot how terrible @fitbit customer support is, but it's worse than the hype. A friend w/heart issues needed her device to monitor her heartrate when training. Her battery died after slightly more than a year, and @FitbitSupport said batteries can't be replaced ... (1)

  • palashbolia Palash Bolia (@palashbolia) reported

    @FitbitSupport @FitbitIN Still waiting for refund in my @PayPal account, my account is active while ionic is disabled, very bad experience

  • sanjaysinha01 Sanjay Sinha (@sanjaysinha01) reported

    @FitbitSupport Why do you adopt double standards to resolve exactly similar issues. My ionic recall refund amount got reversed as my paypal account was not ready. You are asking me to contact a phone in London and not resolving the issue through email. What support is this?

  • ushoshi Ushoshi Sengupta (@ushoshi) reported

    Hey @FitbitSupport trying to get in touch for the last 3 months to help me fix my device . Your customer support is horrible . Please help.

  • thevicster47 Vicky Wood (@thevicster47) reported

    @FitbitSupport hi again, I contacted you before because my son's strap broke, just now my charge 4 strap broke! Please can you help me? I rely on my watch for my morning alarm. Thank you

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