Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Craigavon, Northern Ireland 2
Dallas, TX 2
Reims, ACAL 2
Dole, Bourgogne-Franche-Comté 1
Elkin, NC 1
Alexandria, VA 1
Wilkesboro, NC 1
Olst, ov 1
Ludwigshafen am Rhein, Rheinland-Pfalz 1
Braunschweig, Lower Saxony 1
Upper Farringdon, England 1
Tower Hamlets, England 1
Bautzen, Saxony 1
Saulx-Marchais, Île-de-France 1
Buffalo, NY 1
Barnsley, England 1
Buxy, Bourgogne-Franche-Comté 1
Ilford, England 1
Birmingham, AL 1
Talladega, AL 1
Sydney, NSW 1
Colima, COL 1
Blankenfelde, Brandenburg 1
Boise, ID 1
Charlotte, NC 1
Hamburg, HH 1
Buxtehude, Lower Saxony 1
Berlin, Land Berlin 1
Denver, CO 1
Ingelheim am Rhein, Rheinland-Pfalz 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Chitrangada_ Chitrangada (@Chitrangada_) reported

    @fitbit you guys are morons to discontinue Ionic! Versa looks like a poor copy of Apple watch

  • itsthesairam Sairam Thiagarajan (@itsthesairam) reported

    @FitbitIN @FitbitSupport @fitbit need help with an order. No response to the cc emails I’ve sent. Kindly help ??

  • MorganJaquith Morgan (@MorganJaquith) reported

    So the steps your customer service made me try are useless. Apparently I have to pay $80 to get a water notification when the $300 watch and app are already capable . With such bad experience I don’t see why I’d pay your company more. @FitbitSupport @fitbit

  • UliDiG Ulrike G. 🦉🐦🍦 (@UliDiG) reported

    @flagrantlynerdy @fitbit I did some Googling, and cold, dry air and exercise are both asthma triggers, and coughing and chest pain are both asthma symptoms. If the pandemic every calms down to the point where I can schedule an annual physical, I might mention it to my doctor. ;-)

  • Suzeeeeh Suzy 🧬 (@Suzeeeeh) reported

    @FitbitSupport hello, my versa 3 keeps losing its Bluetooth connection, it’s happening every week. Please advise how I can fix this issue. Thanks.

  • MorganJaquith Morgan (@MorganJaquith) reported

    Theyy were telling me to add the reminder in the reminder to move section. Looked like they copied and pasted of the forum of random users responses that I already checked I thought asking help from support would get me actual answers @FitbitSupport @fitbit

  • Ihsay Earth Angels (@Ihsay) reported

    @FitbitSupport thank you but i think that’s a cold trail. i told and provided daniel with receipts for him to be coy & tell me to have a nice day because he doesn’t want to help nor is he reading to comprehend.

  • ishan_says Ishan Srivastava (@ishan_says) reported

    Got a Fitbit sense for my mother the charging cable stops to work and now Fitbit says it’s not in stock and no estimate when stocks arrive!! Such a poor service please suggest alternative for such poor service and product!! @fitbit @FitbitSupport @FitbitIN

  • alice_lake1 alice (@alice_lake1) reported

    @FitbitSupport so the connector where my Fitbit charge 4 watch strap attached is broken meaning I can’t wear it. I’m out of warranty, can you still repair it?

  • Melis_power Mel (@Melis_power) reported

    Hey @fitbit @FitbitSupport help! My one month old Fitbit sense is no longer holding charge for more then a day. Specifically at night. Even if I shut Bluetooth off. 50 percent of the battery drains at night

  • akosovar12 akosovar12 (@akosovar12) reported

    @FitbitSupport I am in a never ending loop over a 1-year premium subscription promised to me but not delivered. In a constant run around with barely intelligible messages. Please help.

  • coeliac_v CoeliacV (@coeliac_v) reported

    @FitbitSupport HELP with partners Fitbit Ionic. No longer counting steps (frozen on 66) and not recognising heart rate. Purchased December 2020!

  • MichelleKnorr10 Michelle Knorr (@MichelleKnorr10) reported

    I will NEVER buy another @fitbit The most recent update caused the battery to go from from 100-0% in 30 min. Many others online saying they are having the same problem. Fitbit’s fix? “Here’s a 35% discount code to buy a new model”. Get bent Fitbit.

  • LoriParm Lori P (@LoriParm) reported

    @FitbitSupport 2. or anything was offered from Fitbit. Because of their poor response to me and my broken tracker that is 2 months old. I have decided to leave Fitbit and shop for a different tracker.

  • ES0TERlCA fran 🌸 (@ES0TERlCA) reported

    hey @fitbit @FitbitSupport I was hoping I could give feedback formally but I never got an email or text to do it but I wanted to give a shoutout to Danny at the call center for his help, he was really great! very warm and patient service and we got the issue fixed, thanks Danny!

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