Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

Less
More

fitbit Hero Image

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • CraigCa16156765 Craig Cameron (@CraigCa16156765) reported

    @fitbit the ongoing issue not being able to change music via deezer is absolutely shocking, this has been happening for over 12 months (see forums on your website) further to this the lack of contact from the support team is extremely underwhelming, no 2 messages from same person

  • pallavchikara Pallav Chikara (@pallavchikara) reported

    @FitbitSupport Before placing an order, I should have read through the previous tweets individuals had made about the same problem they were having. It's difficult to comprehend how such a well-known and established brand as Fitbit can't manage customer service in India.

  • ah_lads Derek (@ah_lads) reported

    Bad: @fitbit giving up the ghost after 16 months on Friday Good: @FitbitSupport sending me a new one because the fixes didn’t work Mediocre: Can’t now find old one that I need the strap off for the new one

  • TravelsGringo ******. Volunteer. Traveler (@TravelsGringo) reported

    @FitbitSupport If you state publicly you will solve the issues or stand behind your product and replace if you can't fix the product defect, then we can discuss privately. But every time I've had a problem you've deflected and ultimately done nothing.

  • fi_bailey22 Fiona Bailey (@fi_bailey22) reported

    @fitbit my charge 2 has suddenly stopped working and has gone completely dead despite having charge. I’ve tried all of the resets several times but nothing is working. I charged it anyhow and now green lights are flashing on the back! Pls help this disappointed aerialist!!

  • stephenatomic Stephen Quinn (@stephenatomic) reported

    @FitbitSupport shocked by this company’s service. Bought a kids watch. The band broke. They replaced it. This band broke. Won’t replace. 1000s of people complaining of the same issue. If you make a shoddy product at least admit it and fix it. Won’t be buying from this brand again

  • TravelsGringo ******. Volunteer. Traveler (@TravelsGringo) reported

    @FitbitSupport Since 2020 we have private messages about this issue. And it only gets worse. What will change this time? Do you consider that solving a problem by saying the same thing every time over the past 2 years with no result? If anyone reads this its been 2 years with the same problems!

  • LyndaMMG Lynda Mason George (@LyndaMMG) reported

    @FitbitSupport @TravelsGringo Strap completely broken on fit bit no response from support team

  • Furby1969 Furby Always Wears a Mask 🎀 (@Furby1969) reported

    @FitbitSupport hi, can't log into my account. Says my email is not valid. I'm still getting emails from Fitbit to this address so not understanding the problem. Thanks

  • peter_nilsson_m peter nilsson (@peter_nilsson_m) reported

    @fitbit & @Google given how poorly your devices work I sincerely hope that you shutdown your business like other Google acquisitions in the past. Distance - not working Heart rate - not working UI - working better for my shirt than my hands #fitbitIonic

  • texan_toad Frances Geoghegan (@texan_toad) reported

    @fitbit my versa 3 has suddenly stopped working. Just the logo on the watch face. I need this watch as a watch and as a health monitor, I have tried everywhere to find resolution. HELP ! It is fully charged … but then I grind to a halt … I even bought the premium deal. HELP!!

  • hannahlg01 Hannah (@hannahlg01) reported

    @FitbitSupport need to phone you to discuss an issue not resolved by chat/email. I can only find a US number which will be high charges to call. What is your UK support number please?

  • maryluv2styleu mary porter (@maryluv2styleu) reported

    @fitbit Too bad you lie and say your product is waterproof!!! $250 is a lot to spend have these things only last 16 months

  • elguapo543 Jared Martin (@elguapo543) reported

    .@fitbit @bbb_us @ConsumerReports I'd like to know what this "policy" is that says an in-warranty device with a known problem cannot be serviced; I know I should "rest assured" Fitbit is trying to make products that don't break in-warranty, but why refuse service when they do?

  • FMarias2 F Marias (@FMarias2) reported

    @FitbitSupport my husband dropped his brand new fitbit sense I got him for Xmas and the screen is broken and won't respond. We've tried rebooting the fitbit without success. What can we do?

Map Check Current Status