Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • FaraoneGloria Gloria Faraone (@FaraoneGloria) reported

    Hey @FitbitSupport my charge gets incredibly hot while connected to the charger and the screen doesn't turn on anymore.. :( is it definitely dead!? Thanks for any help you can provide! #Fitbit #charge

  • Mike_Slinky Michael Oakley (@Mike_Slinky) reported

    Really hope @FitbitSAfrica and @FitbitSupport fix the app soon.

  • Crazy4scooby Mary P. (@Crazy4scooby) reported

    @MFP_Staff You're aware of the issue & you're working on it. I get it, I understand things happen. But it would be great if you could give some type of a time frame on when the syncing issue with @FitbitSupport will be fixed. One day it works, next day it's delayed, next nothing

  • Begbie_ Fran (@Begbie_) reported

    @FitbitSupport the sleep heart rate graph stopped showing anything a few days ago. Is this a known issue?

  • taraann8986 Tara Nowlan (@taraann8986) reported

    Hey @MyFitnessPal if you could get the issue that literally everyone is reporting to you about your app not syncing with @fitbit that would be great. Hasn’t synched in two days and have been having issues for weeks.

  • Shortie_Kelly Kelly (@Shortie_Kelly) reported

    @littlechick78 @FitbitSupport Hi, did you get a reply to fix this please? My calendar is the same. Seems to default to the month I was born? Thank you.

  • mrg134194 Gary (@mrg134194) reported

    @FitbitSupport Does anyone else have technical issues with their device if the let the battery run down to zero? in the last 3 years Ive had 2 devices, on 2 occasions (1 per device) the battery went dead, when I charged it again the device didn't work properly again.

  • mikefjvine Mike Vine (@mikefjvine) reported

    @FitbitSupport Sleep Restoration chart in the Fitbit app has just stopped showing the graph! Need help on fixing this!

  • Bakery_Cottage Bakery Cottage (@Bakery_Cottage) reported

    @FitbitSupport @littlengine Will this issue resolve? Or will myfitness pal and Fitbit no longer work together? It’s been too long now and I have to cancel connection and reconnect several times a day and I’m bored of it now. It seems many are having this issue.

  • gusskabbara Ghassan Kabbara (@gusskabbara) reported

    @FitbitSupport hi who’s the Fitbit dealer in Melbourne ? My Fitbit screen went white . I purchased from overseas and i think it’s been over a year . It’s been replaced b4 . Now issue again Is it worth going to Fitbit in Melbourne to get it replaced. No invoice w me.

  • LindseyReece28 Lindsey Reece 🇬🇧 (@LindseyReece28) reported

    Why is my calendar stuck on 1986 suddenly @FitbitSupport - syncing doesn’t solve the issue. Advice please @fitbit

  • earthlo39816847 lilrainy (@earthlo39816847) reported

    @FitbitSupport how can you let someone have the same exact issues all the time. I’m contacting you 3x a month now & you’re never any help. How is that allowed?? #fitbit this is not how I want to start my day.

  • FaraoneGloria Gloria Faraone (@FaraoneGloria) reported

    Hey @FitbitSupport my charge gets incredibly hot while connected to the charger and the screen doesn't turn on anymore.. :( is it definitely dead!? Thanks for any help you can provide!

  • LauraFrry Laura (@LauraFrry) reported

    Hi @FitbitSupport it's been a week and I still can't log my calories on my Fitbit (Versa 2). Are there any updates? Reinstall just deleted everything I logged in the last 2 weeks and didn't help. It's starting to get really annoying, it's a feature I used daily and really enjoyed

  • Zoelovesbikes Zoelovesbikes (@Zoelovesbikes) reported

    @fitbit hi. Last couple of weeks the period calendar on the app is opening at my birth year, not current date. How do I log a ticket for you to fix that?

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