Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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minnieme
(@minnieme) reported
@FitbitSupport Issue still persists. Unable to sync since 3/1. Have done all troubleshooting - toggling Bluetooth, restarting device and app, powering down phone, and removing and reinstalling the app. Otherwise, both app and device seem to be functioning. Please continue to resolve. Thanks!
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JudiBootie
(@flwr6pwr9_) reported
@FitbitSupport Oh, it started working whenever you fixed the server issue. But thanks.
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Dave Kim
(@davekim) reported
@FitbitSupport after being a customer for 10 yrs and accruing 35M+ steps, I'm going to trash my Fitbit and move to Apple Watch. 4 days w/o service, support unable to figure this out. Reinstalled and rebooted multiple times. Consider Fitbit another Google Graveyard victim.
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Danielle Bowman
(@Purplevangel) reported
@FitbitSupport my Fitbit is not syncing. Need help
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Viviana Hokie
(@foureyemonkey) reported
My @fitbit device is fried from yesterday's glitch and this device is only 7-months old. The original purchase was fried 8 months in. @FitbitSupport had denied replacement. A 35% discount is sad and not doing the job for a worldwide glitch.
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Johnny Johnny
(@JohnnyJ67499795) reported
@FitbitSupport You all need to recall the charge 4 as it has a design flaw with the band shearing off the fitbit. Total junk and a waste of 159.99. I dont want another for the same thing to happen. Very disappointed from a loyal customer. 6 months old & already broken.
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Nelly
(@NellCee) reported
@thx1142 @FitbitSupport Hello I am having the exact same issue with the Nutrients drop down missing for the current day. Is there any way to fix this? @FitbitSupport
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D.S
(@1slandb3auty13) reported
@FitbitSupport Thank you but what now? Do I need to send the issue in chat again? Will it be reopened?
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The Rumster
(@the_rumster1965) reported
@FitbitSupport hi, the ******** my Charge 3 has broken and your website doesn’t help. Can you help please?
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Rip
(@hiprip1) reported
@FitbitSupport Still can't login with password? What's up, thought you said it was fixed?
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PROJECT BLUE BEAM
(@truthalan) reported
@FitbitSupport Last time you wanted to DM you waited for days to reply to me !!!! By which point the battery had run out on the lost ( faulty strap ) device leading to absolutely no hope of it being able to be tracked down 👏 do you understand 2 devices you have shafted me with now!!!!!????
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Shivakumar Raju
(@shivkumarraju) reported
@FitbitSupport Hello team, My Fitbit Versa is not getting ON. It's must showing the logo and not going forward. This is happening after my swimming class today. It was just a dept of 3.5ft. Even the sync is not happening with my mobile. Want to understand what's the issue.
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Bethany
(@bethanymorris83) reported
@FitbitSupport @mamazine224 It might have been fixed yesterday, but I woke up with the same issue this morning. Not able to sync yet again
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DAVID DIFRANCESCO
(@DAVIDDIFRANCES2) reported
@ElaineC84493641 @Robin90676764 @FitbitSupport my watch is not working right cant get ansers from fit bit. its not water proof took a shower it fogged up. very upset about this
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Scott Pulvermacher
(@Castincowboy) reported
@Robin90676764 @FitbitSupport Yes return it quickly. I’ve had 5 #ShitBit and all were problematic. Warranty dept will not help until warranty is past then they tell you they can’t help you! #NeverFitBit