Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • TaoistGolfer GolfMan (@TaoistGolfer) reported

    @FitbitSupport No, we have tried everything including factory reset. Other peoples have reported same issue so it’s not our device. It does sync steps and cals but says sync failed.

  • NikkiH_1984 Nikki 🇺🇦💙💛 (@NikkiH_1984) reported

    @FitbitSupport @Aerylis Mine stopped syncing yesterday too. I've tried all the fixes nothing works. It's clearly a fitbit issue not a user one so what are you doing to fix it?

  • littlejenster Jenny Starr (@littlejenster) reported

    @FitbitUK @fitbit @FitbitSupport my charge 5 will not sync this morning. I have tried EVERYTHING on your list more than once. Searching on twitter I can see many others with the same issue. Can you please provide an update?

  • helenckg Helen Kilgannon (@helenckg) reported

    @FitbitSupport @abbysabstracts Yes me too sounds like a system issue! Have tried all fixes @FitbitUK is there an issue with charge 5

  • NikkiH_1984 Nikki 🇺🇦💙💛 (@NikkiH_1984) reported

    So many people tweeting @FitbitSupport due to the widespread issue of charge 5s not syncing and they are still giving everyone the same "user error" fixes/responses. But not actually acknowledging the fact it's clearly an issue on their part. #charge5 #syncproblems #fitbit

  • DerCribben Christopher DeVere (@DerCribben) reported

    @FitbitSupport my Fitbit app stopped syncing with my Fitbit today also. It's still connected and seeing my heart rate, but won't sync. The app had updated itself earlier which I'm guessing is the reason it stopped syncing. I've never had an issue before. The app version is 3.65.

  • _SarahLloyd Sarah Louise Lloyd (@_SarahLloyd) reported

    @FitbitSupport my Fitbit charge 5 is not syncing since this morning. I have tried all of the troubleshooting steps and still nothing. I can see several others are reporting the same issue, please help resolve this

  • TaoistGolfer GolfMan (@TaoistGolfer) reported

    @FitbitSupport Are you working on the widespread charge 5 syncing issue?

  • SebastianKruis Sebastian Kruis (@SebastianKruis) reported from The Hague, Provincie Zuid-Holland

    @FitbitSupport @Janana58 I have exactly the same since this morning. Bought a new one charge 5 a month ago, changed it already this morning after following all the steps. But also with the new device the problem remains.

  • kufss Jason Kufs (@kufss) reported

    @MisterMarcoo @FitbitSupport @AlisonNolan9 Amazing they keep giving everyone the same standard answer when everyone is having the exact same issue! Come on get a human and be better.

  • dougpcooke Doug Cooke (@dougpcooke) reported

    @FitbitSupport Have a charge 5 is troublesome.Difficult to syncHeart rate not working Battery not lasting more than a couple ofdays I have tried , restarting Charge 5,disconnecting from app and restarting ,switching heart setting off/on . All to no effect . Can you please advise.

  • pfrr Paulo Ferreira 🇵🇹🇪🇺 (@pfrr) reported

    @FitbitSupport I tried it all. The issue persists

  • fletchytfc fletchytfc (@fletchytfc) reported

    @FitbitSupport My Charge 5 wasn’t fully syncing, but now thanks to your support team my device is now completely useless and has been reset losing my data. After making things worse, when I asked what to do next, you just ended the chat. WTF!?

  • Janana58 Janna (@Janana58) reported

    @fitbit My Charge 5 has stopped syncing. I have done everything you suggest and it still wont work. Your support chat isn’t working either. How do I get help. I’ve only had this two months so wasn’t expecting this hassle.

  • kmarkparker kmarkparker (@kmarkparker) reported

    @FitbitSupport My Charge 5 is connected to my iPhone but won’t sync. I’ve followed the online guidance but no joy. Can you help?

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