Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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kt wag
(@ksw1888) reported
@fitbit @FitbitSupport is the absolute worst. Hard to get my steps in when I have to contact them every few hours to have them have me do a reset and contact them later. Loololololo
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bri_v3r | thx for the dopamine!
(@caff3ine_fiend) reported
Welp it officially happened today The @fitbit Charge 4 I bought in Nov 2020 (to replace a defunct Alta HR) is broken/has lost its strap connector clips. They (made of relatively cheap plastic) have snapped off *into the strap*. What the heck do I do now, @FitbitSupport ?!
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Tamarin Lee
(@LeeTamarin) reported
@FitbitSupport I have a fitbit versa lite for a couple of years and when on full charge lasts for 3-4 days until 3 days ago when the battery started to drain fast - 2 hrs before its fully drained. I have remove notifications, sych but to no avail. Where do I get help in AK?
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Peter Durnan
(@Leedsfan247) reported
@fitbit @FitbitSupport Hope it lasts longer than my Charge 3 I’ve had 3 replacements in 3 years and the latest replacement failed after 10 months and all you offer is a discount - from another unit which will probably fail?? Poor quality poor customer service
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🇨🇦someday its too easy 🇨🇦
(@THEREELBROW) reported
@UberTroy @fitbit It's gotten worse since Google bought them literally are selling them broken and they acknowledge ir and won't fix. I'm thinking a Garmin or galaxy watch next myself. I do enjoy tracking my steps and what not. I think with your new lifestyle you'll enjoy the watch
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Mathieu Gagnon
(@TruPlaya1870) reported
@FitbitSupport Thanks for the info and I already saw this but again that doesn't apply to me to have that many floors climbed per day honestly. Before the latest update, it didn't have that issue/bug.
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“Thee Stereotype” Tron F’n Blow
(@UberTroy) reported
@THEREELBROW @fitbit Fit bits seem so complicated. I have a friend who had a **** time with their customer service. I’ve not been an apple fan either. Gone back and forth a lot. It was cheaper this time and way less trouble than before so I caved.
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Sandra
(@SMDofficial) reported
@RachieBlossom @FitbitSupport From what I’ve read on the support forums it’s been a known problem for a while and nothing seems to have been done about it. Let’s see how their customer service holds up but I wouldn’t be purchasing again as it stands
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C🐈⬛
(@stfucathy_) reported
My screen just came off my Fitbit, I wasn’t doing anything? Wtf #fitbit @fitbit @FitbitUK @FitbitSupport
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Nonexistent Ducey/Sinema Voter 🦄
(@PhxGOP) reported
@fitbit is your app/website broken? Both online and on my app I can’t see total steps, distance, or zone minutes? @FitbitSupport
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Pablo
(@BoxerPupDad) reported
@FitbitSupport Too late! I’ve been trying for 30 minutes, I am out of patience. Next time do some quality control and some consumer research. This issue is all over the internet, I’m not the only one. I’m moving on to Apple. You need to just change the damn design!
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Pablo
(@BoxerPupDad) reported
@fitbit My wife and I have owned various Fitbit for years, but I just tried to change the band on her Versa and it is without a doubt the worst piece of product engineering I have ever encountered! Who designed this piece of crap? Time to switch to an @Apple watch!
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Jeffery Barnes
(@devJeffBarnes) reported
@FitbitSupport The Stress Management value system is far from reliable as its' values change. Ex. A week ago, all my stress values were in the high 90's, now those same values have changed this week. Unreliable. My confidence in all the data is now broken.
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Pablo
(@BoxerPupDad) reported
@FitbitSupport This issue is all over the internet. Thousands of complaints. Why haven’t you perfected a fix yet? The person in charge of your engineering group should be fired. As should your head of customer relations, who has to have known about this and let it go on for so long! Pathetic
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Dave
(@DavidAmbs1) reported
I’m laying down to take a nap and my @fitbit buzzes to tell me I’m 37/150 to win the hour. What ******** does that even mean?
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