Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Erica Zornes
(@ebzornes) reported
@FitbitSupport @captainkudzu Lol! Don’t waste your time sending the information. The entire page is full of the same complaint. They are just buying time and tiptoeing around the issue that lies on their end....buy an Apple Watch. It’s a product that is actually functional.
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annelien van boxlaer
(@annelien_vb) reported
@FitbitSupport Can you help me? Fitbit is 2 months old, syncing with iPhone has always been difficult and took a long time, but now syncing does not work at all anymore. Tried to connect Fitbit to another iPhone with same issue, while iPhone connects with any other device...
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Clare Stubbs
(@ClareStubbs14) reported
@FitbitSupport Further investigations show that the problem is apparently with Fitbit, there’s been an issue for lots of users for days now, not just for me. I already unlinked/re-linked my accounts via desktop settings. I really don’t want to manually upload data files.
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Ali Briggs
(@alikkat77) reported
@FitbitSupport Yes. Plus reboot. It’s being returned today and I already ordered a different product. Shoulda read more reviews as this is an issue with many. Highly disappointed
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Mike Kelly
(@MJKbarca42) reported
@jonseymour @FitbitSupport Yes keep it off Twitter Jon heaven forbid 🙄bad press . Same here don’t link ?
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Ali Briggs
(@alikkat77) reported
@FitbitSupport Yay.. that doesn’t help when you can’t see the screen even when it is dim off.
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BongBongOwlSkyy
(@IndicaSkyy) reported
Hey, @fitbit @FitbitSupport I purchased a charge 4 yesterday, thinkin it was an upgrade from the 2. Imagine my surprise I had major issues gettin the heart rate to work. After hours of frustratin trial & error, I figured out, it's my tattoos causin my device not to work. Really?!
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Bhavin Kotecha*
(@KotechaBhavin) reported
@fitbit having trouble getting into my account on the app. Telling me my password isn’t safe and asking to change and then saying that the password link isn’t working. Scam or a real issue??
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Apoorve Chokshi
(@apoorvec) reported
@FitbitSupport my charge 4 isn’t syncing with Strava since Friday. I’ve uninstalled, updated, revoke access and granted back multiple times along with logout and login but it’s not working. Please help
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Jo Russell
(@jojoba2k) reported
@fitbit @StravaSupport what is going on with the syncing issue between my fitbit device and strava? Can't even manually upload as strava won't accept csv or excel files! Please sort it out!
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Ian Jickells
(@jickells_ian) reported
@FitbitSupport is there an issue uploading to Strava ? I have logged out and in but not working for the last 3 days
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Elf - Not just for Christmas
(@ImAnElff) reported
Really wish @Fitbit Exercise tracked me spending nearly 5 hours clipping, showering, drying & brushing my 2 dogs! I'm knackered! Doing the little dog is the hardest, it's like wrestling an octopus with an attitude problem. #dogsoftwitter
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Luisa Aina
(@aina_luisa) reported
@FitbitSupport is the app not working? Trying to change something on the health section and it keeps freezing
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stephanie stephenson
(@stephrae13) reported
@FitbitSupport help! My versa is barely a year old and the only thing it will do is blink the logo on and off. Tried charging it and holding the one button for different periods of time. Nothing works!
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Stuti Thapliyal
(@stuti28t) reported
My @fitbit Versa 2 has stopped connecting to my device. They say nothing can be done and all I am being offered is 35% auto generated discount since I am few months over 1 year. @FitbitSupport The software issue should not be the customer's fault! Disappointed. 1/n #fitbitversa