Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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🍀Shadira Anastatia Natasha Monsanto Williams🍀⚕
(@MsMonsanto) reported
@FitbitSupport @fitbit is the website down ?.
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Funwithsharps
(@funwithsharps) reported
@mailorderninja @Abbie_thfc @FitbitSupport The rare times that it was working, I liked it. I got sick off all the uninstalling/resetting/rebooting after every update. Posting to the help forum didn’t get answers. Now my comments are deleted when they weren’t harsh or inappropriate. They don’t want the deletion comments up
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Claire Pawley
(@cupcaketastic) reported
@FitbitSupport Is there an ETA to fix - a bit miffed to have taken delivery of my new Sense and now can’t use it as can’t set it up
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Clive Sinclair
(@clivesinclair) reported
@CoachTryonPE @fitbit Their servers are down
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Rosie Hickling
(@RowXee) reported
@FitbitSupport I've only had my Versa 3 for 4 days and checking my sleep score after waking up this morning@8am GMT it wasnt working properly. Spent hours trying to get it to sync, only to find the server is down. Hope you guys can fix it soon. I'm sure you have everyone on it!
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Donaldtrumpismybitch
(@Donaldt91405081) reported
@FitbitSupport why don't you post your outage on your website so it isn't a freaking mystery. I just got a pop up in the app about the outage after dicking around with the Bluetooth pairing for 30 minutes. Your IT team and coders suck
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DorothyHL
(@DorothyOakey) reported
@FitbitSupport Communication is terrible. I have been checking and rechecking my password, Bluetooth, deleted the app and reloaded etc etc. If they had communicated that they are experiencing problems I would not have needed to do any of that!
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💜 Lucia 💜
(@LuciaPotter123) reported
@jackieshoes @FitbitSupport Agree 100% I often have syncing issues I assumed that was the problem so installed app, Bluetooth to forget my versa 3 etc only to find out they've gone down! Terrible service could easily have put an alert on the app! BTW Fitbit not impressed with constant sync issues either!
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Just Jenn
(@MrsGeminiStarz) reported
@mailorderninja @FitbitSupport This isn’t the first time. Go get an Apple Watch. This should have been a high priority issue resolved in less than 24 hours. It’s been longer than that. Took them a whole day to even acknowledge it was their issue.
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Yohance Trice
(@YohanceTrice) reported
@FitbitSupport it would also be nice if you all would have updates as well about what your doing to fix the issues your customers are experiencing
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Monika N
(@MonikaNiemiec3) reported
@mailorderninja @FitbitSupport I’ve been with Fitbit for 5 years and my patience it’s now over. I had few Fitbit trackers, replacements, upgrades on more expensive ones and non of them last longer than a year! Now waiting to resolve an issue with my versa which died yesterday! Again!
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Mark Hamilton
(@MidtownRunner) reported
@FitbitSupport Be more proactive in alerting your customers in the future. Damn! A lot of time wasted trying to fix my connections
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RogerLester
(@Roger_Lester_) reported
@MaddLibbsxo @fitbit @FitbitSupport No ****, such a shabby service.
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Paul B
(@PB10_Brady10) reported
@jackieshoes @FitbitSupport IT FRIED MY IONIC!!! And they take down my tweets when I mention it.
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Almos Gabor
(@gabor_almos) reported
@FitbitSupport I blame their software design for this. Everything relies on the online account, but the data is still distributed across several devices (tracker, scale, phone). These can't seem to agree on how to merge data after getting out of sync when offline, leading to loss of data.
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