Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 25
New York City, NY 2
Frankfurt am Main, Hessen 2
Quimper, Bretagne 1
Frederick, MD 1
Essen, NRW 1
Lebach, Saarland 1
Port Huron, MI 1
Proctorville, OH 1
Annapolis, MD 1
Ebersberg, Bavaria 1
Austin, TX 1
Colmar, ACAL 1
Marseille, Provence-Alpes-Côte d'Azur 1
San Angelo, TX 1
Aubagne, Provence-Alpes-Côte d'Azur 1
Nottingham, MD 1
Aachen, NRW 1
Lake Forest, IL 1
Derry, NH 1
Bellevue, OH 1
Madison, WI 1
Cork, Munster 1
Phoenix, AZ 1
Apple Valley, MN 1
Madrid, Comunidad de Madrid 1
Hohenlinden, Bavaria 1
Nicholasville, KY 1
Köln, NRW 1
Chardon, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • cafkin Cafkin (@cafkin) reported

    @FitbitSupport hi my inspire 2 has stopped counting stairs. I have rebooted it from the tracker but no change. How do I fix this?

  • DameIneffable Dame Ineffable (@DameIneffable) reported

    Hi @FitbitSupport I have a fitbit versa and have started to seriously log water but when I add it through the versa, some crazy numbers sync with the app. I added 600ml and later on 570ml and it logged 17,744.1 ml and 16,856.9 respectively. Is this a known issue?

  • zami31 zami31 (@zami31) reported

    @FitbitSupport I forced quit the app and I think that worked. Thank for your help.

  • BhandareVenky Venkatesh Bhandare (@BhandareVenky) reported

    @FitbitSupport Hi team, I am unable to install the Fitbit app from Google playstore. Also this doesn't look like a phone/internet/playstore issue because I am able to install other apps. Please help.

  • mocha54 Michelle Morgan (@mocha54) reported

    @FitbitSupport my heart rate doesn't register during my meditation sessions anymore. What can I do to fix this?

  • tgramels Tony G (@tgramels) reported

    @FitbitSupport do your ever get complaints about the band of the charge 4 smelling bad and do you recommend a solution? Mine gives me a rash on my wrist and smells like a fungus or something. I thought the band is antimicrobial material and shouldn’t do this.

  • Officaljatman OfficalJatman (@Officaljatman) reported

    @Seriously10001 @whomethed @FitbitSupport Since the new OS it's all gone wrong..i know about the duplicate data issue..but the heart rate and time is messed up sometimes. I can't keep resetting and rebooting all the time.

  • AlissaArcher Alissa Van **** (@AlissaArcher) reported

    Hey @fitbit you sent me a broken watch. I sent it back January 25, and it’s been in Bloomington for a week and because of the crappy label you sent me, fedEX won’t deal with me, only you. I’ve been without a watch I paid for, for weeks. Make it right already.

  • wolfangelgsd Toniregi (@wolfangelgsd) reported

    @FitbitSupport @fitbit I’ve been dealing with your customer Sox all week. They are absolutely NO HELP!! This is why more and more people are switching to the other guys, & I’m about to be one of them! I’ve had Fitbit’s for years and you could care less. Goodbye

  • SmithPenne Penne Smith (@SmithPenne) reported

    @FitbitSupport I tried that too. Jumping all over the place today...goes from 139 to 103 and my wrists aren’t bent or anything. Is there a fix in the works? Otherwise I think I’m giving up on Fitbit...

  • uzmapowell Untamed (@uzmapowell) reported

    @AHW1978 @fitbit @FitbitSupport How are they still in business? I mean it's an expensive device that only lasts a year and their arrogance is just a cherry on they **** cake made with arrogance. Check out their profile on better business bureau, a real treat.

  • ianomc44 IMC75 (@ianomc44) reported

    @FitbitSupport can you please help my versa 2 is not logging heart rate & calories burned , even after 2 factory resets!! This is my 3rd Fitbit device & had issues with previous 2 sorry now I didn’t go with garmin or apple🙄

  • mdlschteacher Kelly Steiner, NBCT (@mdlschteacher) reported

    @FitbitSupport I got an email response to an issue with my versa 2 that is completely unacceptable. I need a new solution to my problem.

  • catjackson86 Cat Jackson 💙 (@catjackson86) reported

    Hi @FitbitSupport, trying to change my versa 2 straps to the other set that came with it and they don’t fit no matter how much I try to squish them! Can you help?

  • Seriously10001 seriously ! (@Seriously10001) reported

    @WhichUK Please have a look at the thousands of complaints about @FitbitSupport their poor service and not fit for purpose watches

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