Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Noida, UP | 1 |
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Valencia | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Brittany | 1 |
| Berlin, Berlin | 1 |
| Barrow in Furness, England | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Gary Woodford (@gwsgn) reported@FitbitSupport If you'd only offer to send a new charging cable, the problem could be solved. No one has offered that, so I've ordered one myself.
-
S Davies (@sallydavies06) reported@FitbitSupport How do I return my Fitbit which is still under warranty? #help
-
george martin (@stellagirl992) reported@FitbitSupport purchased a new inspire from Fitbit support in 2021 the device is constantly needing to be rebooted in order to track steps what is the problem with the inspire ?
-
Mahatma Trini (@Trini123a) reported@fitbit Not a bad ad. In 10 days she is not a bikini model.
-
Rhaenyra (@delfshaven_mami) reported@PubStorck @FitbitSupport The same exact thing is happening to me and ALL IOS users yet it’s been over a week and no fix from them. Crazy right? You can check the Fitbit support forums, lots of people are complaining about the same thing. For a Google company this is embarrassing 💀
-
Carri Lurie (@carri_lurie) reported@FitbitSupport I have 2 fitbit charge 4’s still under warranty and both have broken at the fitting where the face meets the strap. Who can I contact? I am based in South Africa.
-
LetsGoBrandon (@Ben_ben_s) reported@JeffKGutierrez @fitbit Not being a fatty in the first place would help a lot
-
Tsholo Thuntsi (@Tsholos_Thu) reported@FitbitSupport I am struggling to get call notifications on versa 4, had it on versa 2. I only want call notifications activated. Please help
-
Eric J. Mora (@ericjms) reported@FitbitSupport problem solved although I had to do a factory reset. Thank you :-)
-
Janene Scurfield (@JaneneScurfiel1) reported from Bleasby, England@FitbitSupport Ive received replies via email & Twitter. I’ve had to repeat my issue repeatedly. All I’ve asked for is a shipping label. I haven’t had use of my Fitbit since Oct 8. Do you want to keep me as a customer? If so, please act as if you do.
-
John Thomas (@jt2354) reported@FitbitSupport So, now it's the 11th business day since the replacement Sense you sent has not arrived. Silence is all I hear. I don't expect the replacement device will work any more reliably than the last one. Reading around there's probably something fundamental broken...
-
Support Local Police (@weare4police) reported@fitbit Do not buy anything from this company. They do not stand behind their products! Try and report a unit that does not work and all you get is cut off and diverted. Garbage!
-
Arlene Shumaker (@BoatMateARS) reported@FitbitSupport I have tried those tips. This is an issue that’s been known to you for years. I just updated firmware and had high hopes that it contained a fix for this, but didn’t. It’s been 5 weeks without a sleep score.
-
Donald McCarty (@donaldmccarty) reported@FitbitSupport How does someone actually receive a Fitbit that is sent overnight? Your warehouse you ship from must just be a big blackhole. No support. @Google Can you help? #fitbit #horriblecustomerexperience #badcustomerservice
-
Donald McCarty (@donaldmccarty) reported@FitbitSupport Let's keep the issue and the support public.
Check Current Status