Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 15 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Nicky Hack
(@nickyhack5) reported
So after having a ‘replacement’ @fitbit (mine broke after a year) and asking for help from @FitbitSupport and @StravaSupport still not synching. Everything has been synched, revoked reset and followed to the T! Nothing! What do I do with a Fitbit Versa 3 which is now pointless!
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Throw away
(@Throwaway755743) reported
@FitbitSupport I upgraded from a Charge 5 to the Sense 2. I cannot believe how bad the HR tracking is on workouts. Consistently 40-60 points below real HR. I have factory reset, restarted, reconfigured, etc. How did you guys release such a poor performer on your premium model???
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Aparna
(@chhuti_is) reported
Hi @FitbitSupport. Your sell a faulty Sense costing ₹22000. When I ask for replacement within a year you ask me to return it first & then only send the replacement. And you give a 6 year loyal customer with premium subscription 40 days timeframe. Slow clap to Jennifer and Lenny.
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AmyV
(@KitteninKC) reported
Anyone else having trouble getting their @FitbitSupport Fitbit Ionic recall taken care of? So frustrating.
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agask
(@GinosTribe) reported
@FitbitSupport Sorry @FitbitSupport but at the moment all I want to do is to give you a very negative public feedback and times for private messages has gone. After multiple emails there was no progress and I don’t think there’s anything you can offer to make up for the very poor service
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Cynthia Bostock
(@CynthiaBostock) reported
@FitbitSupport fantastic service from Fitbit. Super impressed with their speed and efficiency at a time when UK service standards in general have massively declined, take note @ZARA where shockingly bad service in store was further compounded through their misnamed support team.
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Ian Thomas
(@iangt1023) reported
Fair play to @fitbit @FitbitUK responded well to my complaint and tweet, credit where it is due. Should not close down channels of engagement with customers but we are now talking. Let’s see how the support goes, usually Fitbit support is good. Fingers crossed
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Desh Pardes
(@Aaryavarsh) reported
@kampwanyi @fitbit Good, just because she is ugly does not mean she is a bad person. Just not beautiful to promote a product.
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Rob Coenen
(@borrobbor) reported
@FitbitSupport Just did. My private message with you reminded me that my previous Fitbit (charge 3) also broke. Now the Charge 4 is broken. There is a pattern here :-/
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Emek
(@etuzun) reported
After 3 damaged/broken @fitbit because of simple design issues, I am moving on to another brand. They don't fit a bit in @Google customer service and they don't back their products. Just saying...
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Emek
(@etuzun) reported
After 3 damaged/broken @fitbit because of simple design issues, I am moving on to another brand. They don't fit a bit in @Google customer service and they don't back their products. Just saying... #Fitbit #BlackFriday
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shadymarkny.eth
(@shadymarkny) reported
from
East Northport, New York
@smujdman @fitbit Man, this **** is hard
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Dr Eva Lantsoght
(@evalantsoght) reported
@FitbitSupport I have received the email indeed but it does not inform me about the status of the refund - it's a ticket number for the helpdesk and my problem is still not resolved.
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Gemma Brookes
(@GBR0X) reported
@FitbitSupport yet again my Fitbit has broken the strap won’t connect - only had 20 months
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srinivas
(@bullishnow) reported
@FitbitSupport still no response from your team on the complaints raised on DM. The device stops working within warranty and I am not being provided with an alternative. There is surely a quality issue here and the customers are not getting the solution they require.
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