Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Ross_C_Carter Ross Carter (@Ross_C_Carter) reported

    @FitbitSupport my inspire 2 won't hold charge for more more a day. Less than a month old. Have tried the simple display, cleaned the contacts and reset the device. Please help, was working fine. It's also stopped tracking my sleep score.

  • gettinold75 James (@gettinold75) reported

    @blackgirlinmain @fitbit I've had the same issue since last year and noone is responding to my case getting very annoyed now.

  • akr_21_ AKSHAY RATHORE (@akr_21_) reported

    @FitbitSupport Can't login. Please help me in some other way. Please Please Please

  • technolce RJ (@technolce) reported

    @fitbit @FitbitSupport Just want to say thank you and the programmers for getting the app up and running again. As frustrating as it was for all of us users, I can only imagine how it was for the programmers was for locating the bad code. Thanks :)

  • DrGW0 Graham Webb (@DrGW0) reported

    @FitbitSupport I'm a new Fitbit user and although it is very impressive and has motivated me to exercise, the Web and Phone App GUIs have so much room for improvement! They really are embarrassingly bad.

  • caz2010 caz watson (@caz2010) reported

    @Charley79495634 @FitbitSupport I've had this issue for weeks and reported it on 15th January. Fitbit need to pick up there game x

  • LouBleach louise bleach (@LouBleach) reported

    @FitbitSupport help, since last update my fitbit versa light keeps randomly scrolling through the different screens, it's waking me up at night

  • DeanBoucounis Dean Boucounis (@DeanBoucounis) reported

    @FitbitSupport would like to see fix for inspire 2 for a stronger vibration or even a chirp

  • HCGailey Helen C Gailey (@HCGailey) reported

    @FitbitSupport Dear Fitbit why can I not update the Aria firmware? My scales are working there is just a firmware error. #savetheplanet #fixthings #updateyourfirmware

  • EmilySNAngel Emily Murphy ⭐️ (@EmilySNAngel) reported

    Hi @fitbit @FitbitSupport my Fitbit is still broken since the firmwire update and I've still not had any correspondence? Can you please help? As I said I've tried the steps you already mentioned to try

  • sumba2010 Arti Bahl (@sumba2010) reported

    @FitbitSupport Having trouble syncing my Fitbit app. I have the latest version. Is the temporary interruption resolved?

  • Mindfulness_Is Pam (@Mindfulness_Is) reported

    @juliefearnley1 @FitbitSupport Fitbit has sadly changed. They had top of the line customer support for awhile, 5 years ago, then it went down hill. They seem to be coming back though. I decided to give them another change and purchased the Sense. Sadly, the released it before it was finished. Keep at them.

  • OSA_57 DanieleG (@OSA_57) reported

    @FitbitSupport @FitbitSupport Hi, I have serious issues with Heart Rate monitoring with my new Charge 4. After few minutes I have started a training session, on the display HR readings go from 60 to 120. At the same time, with a Garmin HR I can read 130. Please help

  • josieja96017334 josie jackson (@josieja96017334) reported

    @FitbitSupport waiting on new Fitbit it’s broken

  • jan91372170 jan (@jan91372170) reported

    @FitbitSupport I’ve had a Charge 4 for a few months but recently have noticed it no longer shows the time when I raise my wrist to read the time - I have to press the dude button . Is there an easy fix or is it faulty? Jan

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