Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Noida, UP | 1 |
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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︎kristi 🫐
(@Iudkkuno) reported
@FitbitSupport the period section is broken it shows me 2004 and i have to go alllll the way back to 2021 also i cant click on the sleep section without it freezing and then i have to close the app and reopen just for it all to happen again
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Valerie Dryden
(@outragedracoon) reported
Every time my @fitbit app updates it gets progressively more broken. Female health just doesn’t work anymore and the sleep metrics are so slow they crash the app. So sad, I love my Fitbit.
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Selina
(@selina2twt) reported
@FitbitSupport my Fitbit hasn’t recorded steps in 2 days is this your end or mine because I can’t fix it?
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Ratchet
(@OldManRatchet) reported
Anyone in the Tech Industry looking into the whole missing nutrients thing on @Fitbit on iOs? It's going on 5 weeks, users have been censored on fitbit "help blog" and it seems nothing is being done. A lucky few of us have jumped ship to another app or device already.
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Rosie McT
(@rosie_mct) reported
@smartestmommy @fitbit @FitbitSupport I have a charge 3 and mine hasn’t worked for months. Been told by fitbit it is an issue they’re aware of. But it’s not good enough!
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janislevy
(@janilevy) reported
@FitbitSupport I have been messaging you for 9 months, my Fitbit is still not working as it says it should, your messages are meaningless & customer service is awful. I have been so patient with you & will move to @Apple & use an #apple watch #AppleWatch in future #Fitbit
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Jackie McConnell
(@alohafromjackie) reported
from
Merritt Island, Florida
@FitbitSupport why is the graph blank for the sleeping heart rate? Been blank for about a month now. Rebooted phone and logged out of the app and reset the device and yet nothing is correcting this issue. Please advise.
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Sarah
(@SLewmark) reported
@fitbit what is wrong with our apps? Mine and my daughters both not showing heart rate data for sleeping and the calendar thinks it is 2079... please help!
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Tania Hunnicutt
(@hunntania) reported
@FitbitSupport I am having issues with my watch keeping Time and have done All suggested steps to no avail. Please help.
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Nick Burnage
(@nburnage72) reported
@FitbitSupport my daughter got a Fitbit inspire HR for her birthday. The strap keeps falling off. Please help
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Girl In The Field
(@girlinthe_field) reported
@fitbit hi guys - my fit bit which I got a bday present last year no longer charges. Is this a known fault? How do I fix it? Could it be a charger issue.
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Ron Kofler
(@Ronky007) reported
@FitbitSupport my FitBit Charge 4 screen does not activate by hand movement or by tapping the screen. It only works by pressing the button on the left. Hope someone can advise what the issue is and how to resolve it?
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Fiona Barry
(@FionaBarry1) reported
@FitbitSupport I came back from a walk and said I did 7000steps but, I synced it up and now says I did 13k steps, all my friends having same issue??
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Marci Logan
(@MarciLogan) reported
@FitbitSupport need help got kicked out of chat trying to upload pic of frozen charge 4. HELP
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Michael Williams
(@mikewilliamsuk) reported
@FitbitSupport unable to sync can you help?
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