Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Freckles392
(@Freckles3921) reported
@FitbitSupport 0800 0698505 is of no help. Oddly enough there are no supervisors to complain to FOR HOURS apparently. So basically all you get is that they will email you & escalate your case APPALLING CUSTOMER SERVICE
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Freckles392
(@Freckles3921) reported
@FitbitSupport @bitcoinscheap They will reply telling you to look out for an email. It’s a standard response which translates to they don’t give a toss & not interested as not their problem
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Brampo
(@Brampto18996083) reported
@GLS_NL @Freckles3921 @FitbitSupport Still no contact from a manager at Fitbit (like I was promised). **** service.
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Brampo
(@Brampto18996083) reported
@Freckles3921 @GLS_NL @FitbitSupport Yes, fit bit gave told me that they have my money and have shipped my item and that’s the end of it. They see it as my responsibility to chase their courier. It’s so **** it’s unreal.
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Anna Blaine
(@annacb33) reported
@FitbitSupport I didn’t subscribe to this service. I don’t understand why you can’t just turn it off. Instead, I’m sitting here still waiting for your promised e-mail. That’s before we get to the tech issue I reported last April and still haven’t gotten any support one.
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Claudia Bosdal
(@ClaudiaBosdal) reported
@FitbitSupport I have a fitbit sense and it will not charge. I have tried cleaning the back, restarted the device and tried different outlets. I have only had the fitbit since Nov and this seems to be an ongoing issue with the charger working intermittently.
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Amanda Gill
(@MrsAGill75) reported
@fitbit still waiting for my fitbit replacement. Before Christmas fitbit couldn't help enough and great support. Now emails not replied too and fobbed off on chat. I still don't have a fitbit since December!
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Harsha Vardhan
(@vjharsha25) reported
@FitbitSupport I want a refund too. Can you please help me with that? Can't see anything related to refund in there.
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Ingrid 🇷🇸🏴
(@Albannach1876) reported
@Freckles3921 @FitbitSupport @FitbitUK Me. Ordered 31/12 and like you it’s stuck in Utrecht. Ordered something last year that was sent by GLS and it was never seen. Fortunately the company I was dealing with bent over backwards to help and sent a replacement immediately by a different courier.
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kirsty koo
(@misskaykoo1) reported
@ShieldVoC @fitbit @FitbitSupport can’t use my watch as I get the dreaded red X no matter what I do! I have followed all instructions from Fitbit but it doesn’t work....thousands of people online with the same problem. so frustrating I have a watch I’ve paid for that I can’t use
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kirsty koo
(@misskaykoo1) reported
@fitbit please help! Red X Data not cleared sync & try again. Can’t fix this problem
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Richard Morrison
(@RichardKyleM) reported
@FitbitSupport versa 2 not reading my heart rate. How do I fix this?
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Katywithawhy
(@demerarabird) reported
@FitbitSupport Okay, so maybe you can do a bug fix at the next release then....
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Advocate Vicky Shah | Cyber & Digital Law
(@consultvicky) reported
@fitbit Worst support and resolution ever. #avoidfitbit
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Cori Braswell
(@BraswellCori) reported
@FitbitSupport My app isn't working correctly. I am in several WWH and half of them shows my steps for the week but the other half does not have all my steps displayed. Help please!
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