Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • DanielB89456977 Daniel Blanchard (@DanielB89456977) reported

    @FitbitSupport Thank you Fitbit for nothing. Your product barely last over a year and once they do you expect us to buy another one to replace your garbage. They either fall apart without warning or leave burn marks on you skin for weeks. Anyone reading this, don’t waste your money on Fitbit.

  • aky2878 Paul Atkinson (@aky2878) reported

    @FitbitSupport So why can't anyone help on the phone. We speak to them and they are clueless. They tell us they will escalate it. The. No one ever rings back. So we start the process of calling them back. We get told they will send it to the escalation team to fix. We wait again and nothing

  • jeni_parsons Jeni Parsons 🕷🐝🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@jeni_parsons) reported

    @FitbitSupport charge 2 active minutes not working. Is there a fix?

  • User1234123151 Usewr123123123123 (@User1234123151) reported

    . @fitbit @FitbitSupport pls help with dms #fitbitionicrecallpending forever, pls provide a replacemtn

  • JaneB86001693 JaneB (@JaneB86001693) reported

    @FitbitSupport can you help pls my app on iPhone 11 has stopped working I have uninstalled and reinstalled it a few times and it is still not working When I click on Fitbit icon it flashes a white screen then goes back to home page Thanks

  • Dhawall_shah Dhawall (@Dhawall_shah) reported

    @FitbitSupport Thanks for your response, i tried conversion with customer care but they are unaware of anything !! Hope is it getting operated. Please share me escalation hierarchy. This ping pong is not helping. Situation is watch not working neither refund is received.

  • PauloArbelaez Paulo Arbeláez (@PauloArbelaez) reported

    Hey, @fitbit , Charge 3 trackers have a general display problem. There are countless community posts and you are only offering a discount on a new device? Who can trust your devices once again after this?

  • nita18111 nita (@nita18111) reported

    @fitbit don't update. Your Fitbit app it's worst .you are not able to reach live chat customer support in latest update ..no way you can reach and help page shows access denied and only option is community forum ...

  • see_jeff_tweet Jeff Alexander (@see_jeff_tweet) reported

    @fitbit @FitbitSupport Problem with an order, DM to support says they can't help - call and ask for supervisor. Call in and representative's English is so poor that she can't understand my email after me spelling it 3 times! Refuses to transfer me to someone else.. wtf?

  • brighton009 Paul P (@brighton009) reported

    @FitbitSupport @FitbitUK My strap has broken for the 2nd time in 12months. Your replacement service is excellent but it’s so wasteful! Why not take a bit of pride in your product and build it to last!

  • abhijit2612 Abhijit Joshi (@abhijit2612) reported

    @FitbitSupport @AkhilSarode @FitbitSupport : We are facing the same issue as well. It’s been over a month and PayPal says they have sent the payment back to Fitbit and Fitbit has to reinitiate. Please look into this ASAP.

  • murphwiz Leon Murphy (@murphwiz) reported

    @FitbitSupport is it normal for a Alta to get burning hot, burn the user, shut down, then get to 45c during charge but never booting? I took it off charge at 45c for fear of burning house down.

  • mik32772 Mike (@mik32772) reported

    @chiprez_a @jakeshieldsajj @fitbit So now you’re going to get angry at bigger people working out? Got it. So putting on weight is bad but so is trying to lose that weight. Makes total sense 🙄

  • aky2878 Paul Atkinson (@aky2878) reported

    @FitbitSupport can anyone help. my partner had her Fitbit ionic unpaired 54 days ago. Or 8 weeks ago. But has still not got her refund even though told 3-6 weeks maximum. 4 phone calls. No help. 4 escalations no help. Not one person has ever rang her. 2 months now with no watch?

  • Sameerasr01 Sameera (@Sameerasr01) reported

    @FitbitSupport my Fit bit charge 3 is not charging/switiching on. I had put for charge 24 hours before. Fitbit app in my mobile shows the last sync was 8 hours before and it shows the battery empty. I tried charging my spouse Fitbit and it is charging correctly. Can you help

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