Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 17 |
| Proctorville, OH | 2 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
| Parkland, FL | 1 |
| Lexington, KY | 1 |
| Landau in der Pfalz, Rheinland-Pfalz | 1 |
| Alexandria, VA | 1 |
| Wausau, WI | 1 |
| Edmond, OK | 1 |
| New York City, NY | 1 |
| Bayonne, Nouvelle-Aquitaine | 1 |
| Miami Gardens, FL | 1 |
| Oakville, CT | 1 |
| Lawrenceville, NJ | 1 |
| Saint Paul, MN | 1 |
| Frankfurt am Main, Hessen | 1 |
| Ashburn, VA | 1 |
| Paris, Île-de-France | 1 |
| Wolverhampton, England | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Ooltewah, TN | 1 |
| Renens, VD | 1 |
| Troncedo, Aragon | 1 |
| Bowie, MD | 1 |
| La Crescenta-Montrose, CA | 1 |
| Port Charlotte, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Dayna (Myrna)
(@callmemyrnak) reported
Yo @fitbit @FitbitSupport when you releasing that update to fix the o2 graphs that got jacked up in your last update
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phil
(@phil75) reported
@FitbitSupport I try the past 4 hours now to create my account but once I verified my email address, I am unable to login "wrong username password" so I tried with 2 other emails addresses and same issue! The option to reset the password also doesn't work as I tried 3 accounts, bad experience!
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Louise Bro
(@LoudLoweyes) reported
@FitbitSupport I can't log in to either website or app, and therefore can't use the chat support. Tried with email, but got sent back to the website by customer service. Please fix this! At least tell your customers that you're working on the problem!
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beatnikdr
(@beatnikdr1) reported
It is rare I leave a bad statement but @fitbit is absolute crap. My charge five originally died, they gave me a new one. That one lasted until I came to Europe and then died immediately. I went and bought another new one for $180 in Europe and it doesn’t work. Don’t but @fitbit
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alexandra
(@ditton27) reported
@fitbit @t_123hill So pleased for him . But where is my refund?? Fitbit please help
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@WestcottTimothy @fitbit @FitbitSupport Be prepared for a long wait Timothy. I am now in my 6th month and still hoping each day this nightmare will end. $300 is a lot of money in the current climate.
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🇪🇺🏴Donald R Noble🏴🇺🇦
(@donaldrnoble) reported
Only had my @fitbit for 8 months and the strap has broken. Pretty shoddy but probably to be expected.
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Susie To Go
(@SusieToGo) reported
Oh, and @fitbit sent me a replacement model with no band and no instructions, so I guess I get to **** up TWO Fitbits this weekend. Thanks @fitbit?
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Neil Robst
(@nrobst) reported
@FitbitSupport so after foolishly updating my Fitbit Charge 5 a few days ago when prompted to through the App to the latest firmware (1.171.50) the battery life which hadn’t really been an issue prior to this is now approx 1 hour!!! 😡
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Allison Middleton
(@arcticunicorn84) reported
@fitbit Fitbit: this is not the experience we want our customers to have Also Fitbit: sorry though we're not going to help you
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KatrinaBalli
(@Katrina4281) reported
@FitbitSupport @selbanev Same issue!!! 😡😡😡
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Sandra ☮️🇺🇦❤️🤍💙#46
(@Sandra4Truth) reported
@raehanbobby @fitbit Oh no! I thought the Fitbit could be in water for 30 min? Yeah, rice should help it.
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Hans Strijker ⭕😷
(@HaStry) reported
@Fitbit @FitbitSupport So, I had a Sense. I already knew for some inept reason I couldn't connect multiple of thesame devices to my account (seriously, use UUIDs, wtf?), so I bought a Charge 5 as a second device. Now I find out I can't combine these two either?? What the actual??
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Aman Yadav
(@AmanYadavIAS) reported
@FitbitSupport @FitbitSupport I'm also not able to login now. It says the credentials are wrong. The same credentials that logged me in earlier.
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Tony Krohn
(@Krohn5Tony) reported
@fitbit fitbit took care of the issue. They really stand behind their products. Live reps always there to help. Thanks Fitbit
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