Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Lanette williams
(@Badgirlnette) reported
Right now I’m so disappointed in @fitbit customer service y’all could not help me with something so simple smh so frustrated
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John F Croston III
(@jfc3) reported
@FitbitSupport Hey @FitbitSupport my Fitbit One is still registering elevator rides as stairs walked and is about four times the number of floors I took the elevator. So might be counting both up and down trips close to twice. The more you know. No worries because it makes up others not counted
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valentine
(@kmock197747) reported
@fitbit boy y'all need to do better 3 fitbits in less than 2 years and all of them lose battery power or just stop working won't waste anymore money on this garbage
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Lanette williams
(@Badgirlnette) reported
@FitbitSupport you guys have the worst customer service ever I just got off the phone with you guys about a clock face that wasn’t working right and you guys did not help at all I’m so done
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Eric Rosenberg
(@EricProfits) reported
from
Ventura, California
@VirtualisedReal @fitbit @techradar Same problem for months now
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WalterAkana
(@WalterAkana) reported
@FitbitSupport I bought a new Fitbit Sense at the end of December 2021. The Sense never produced a readiness score. Your team is *finally* sending me a new device - but will not extend my free trial of Fitbit Premium. So, I never got the full experience Can you help?
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Rajveer singh
(@Rajveer40538335) reported
@FitbitIN @FitbitSupport Fitbit have worst brand No service in India , neither serviced properly only ISD call can. I bought smart watch from Fitbit & facing charging issue also get mutully recall from Fitbit after passing an 4 months still not resolved Rajveer Singh 9136565243
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Kimberly Austin 🇺🇸
(@Kimberly_Austin) reported
Anyone thinking of buying a #Fitbit, DON’T. The app is trash, they continue to make it worse & don’t fix bugs. Had my Step Streak reset twice since Feb. Once with 300+ days, now with 70+ days. Steps disappear after you meet your goal. Very frustrating and disappointing! @fitbit
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kath 🌳
(@kathleengough) reported
One problem the @fitbit app has and it's quite a dangerous one. As soon as you go 1 calorie over the amount you have burnt it turns red saying over budget but it'll let you only eat 500 kcals a day without turning red. It's got to work both ways to promote a healthy lifestyle.
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hot girl bummer ♓︎
(@goblin_dsay) reported
from
Cambridge, Massachusetts
@FitbitSupport restarting it hasn’t fixed the issue. how do i get it to stop thinking i’m exercising when my heart rate is elevated?
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rKumar
(@blueuumbrella) reported
@Carrrot_Cake @Sedgwick @fitbit their refund process is full of BS. They call themselves technology companies but don't have a process to inform their customers. I have returned my newer one also after this recall **** show.
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Tyler Campbell
(@souptyc) reported
@FitbitSupport So what are you going to do about it then? I had a terrible experience today and nothing is being done about it.
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@FitbitSupport @grangeyboy Alan that’s basically telling you to F-Off. So many of us are at the same stage as you and they REFUSE TO HELP US. They have to have know this would happen when they began the recall of 1.7 million watches and said we would get a refund in 6wks or less.
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Peter Collins
(@PetePisco) reported
@Tombeau1972 @FitbitSupport My refund came through without too much bother, and I really like the watch. I am annoyed the strap has broken, and the other strap I had on order hasn’t arrived, but to be honest they can be sorted without too much stress. At the moment I’m happy enough with Fitbit.
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Eoin Barry
(@EoinBarry19) reported
@FitbitSupport hi someone is trying to take control of my account can you help stop this email change
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