Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Kathryn Tyson
(@katyson265) reported
@xrozzlesx @FitbitSupport Fitbit refuses to take this issue seriously Now I have the Versa 2 with the same problem only wore it for 3 months and the face came off again
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David G Riley
(@DavidGRiley) reported
@FitbitSupport my Fitbit has stopped recording sleep statistics for no apparent reason. Please help
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Martin folan
(@mf1868) reported
@FitbitSupport Hi, I wonder if you can help? My mother in law who has a Fitbit since last July, has noticed that in the last 2 weeks, it’s leaving burn like marks on her wrist, to such an extent, she now can’t wear it
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Simon Morgan
(@drguildo) reported
@luv2cook3 @FitbitSupport You're wasting your time. The reason it doesn't sync is, to put it bluntly, because Fitbit devices are junk. There's no fix, so just expect to regularly be unable to sync and even lose data. Happens to me all the time and support are useless.
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Jo Edwards
(@joedwards1984) reported
@FitbitSupport I have a Versa 3 and recently it’s stopped showing me notifications. It still vibrates, but nothing comes up on the screen, and nothing happens when I swipe down. I’ve checked all the settings and everything seems fine?
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Rosie Kim Cowell
(@rosieunwin) reported
@FitbitSupport I have a fitbit versa and the screen is completely black. It still seems to be tracking steps etc and syncs to my phone I've tried restarting it by pressing bottom right button and left button together but nothing seems to happen. Please can you help?
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Rorny
(@ItsRorny) reported
@FitbitSupport Yes, those were the steps I tried were from that help article
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Josh & Sana
(@joshdiep23) reported
@FitbitSupport my inspire keeps stopping, I have reset it and the screen keeps going black and being unresponsive. Can you help with this?
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Cary Brown
(@carybrown01) reported
@FitbitSupport having an issue with my fitbit charge 3. It's synching, but I cannot see anything on the screen
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Kathryn Tyson
(@katyson265) reported
@xrozzlesx @FitbitSupport My Fitbit Versa screen came apart by looking at the treads in your community help forum this is a known common problem and the only solution offered is to replace the whole watch this is the 2nd watch that I had this problem with the 1st was out of warranty so
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Jason
(@jasonleemartin9) reported
@FitbitSupport this is getting really silly and frustrating and tiresome I've paid alot of money for my new Fitbit and it just don't seem fit for purpose again was getting notifications coming through but now nothing I'm now uninstalled and reinstalled the app what's the issue
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Fruders
(@fruders) reported
@FitbitSupport my app glitches every time I go to check my sleep score. It becomes totally unresponsive. Is there an update coming soon to fix it?
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Lady Jane
(@CakePuppy) reported
@FitbitSupport hi, my sleep report and score is frozen and has been for a week now. Is there a problem do you know? After checking my sleep pattern I have to shut down the app to unfreeze it
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Amy Newman
(@amynew612) reported
@FitbitSupport my charge 4 is not calculating steps or miles correctly. Did the same walk yesterday and today. Today it gave me 2 miles less than yesterday. This happens all the time. How do I fix it?
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Roz_x
(@xrozzlesx) reported
@FitbitSupport Hi, my charge 3 has suddenly got grey lines vertically in the middle of the screen. I haven't dropped it, and from searching online it seems to be a common fault. Please can you help? Thanks :)
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