Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • SumitNath1975 Sumit Nath (@SumitNath1975) reported

    @FitbitSupport I need to claim warranty for my versa3 smartwatch in India.please help.

  • pali562 Gurpal Singh (@pali562) reported

    @iamShive @fitbit @FitbitSupport Did you got some resolution- i also facing same problem

  • JamieApa Jamie (@JamieApa) reported

    Hi @FitbitSupport! I'm having trouble with my new Versa 2. I've had it about a month and recently it's not syncing properly with my phone. When I go to check my calendar it says that it hasn't synced in a few days and so the info is out of date, even when I just synced. Help?

  • FearlessGirl24 Fearless Girl 🦸‍♀️ (@FearlessGirl24) reported from Manhattan, New York

    @FitbitSupport From my perspective it's a marketing issue. Don't market it as an upgrade. Be clear about the fact that you removed something. It feels like a bait and switch and posting something on a goddamn message board ain't gonna change the fact that I spent a shitload of money already.

  • flwr6pwr9_ JudiBootie 🇺🇦✡️ (@flwr6pwr9_) reported

    @FitbitSupport - are you still having server issues? My steps, weight, and exercise stats are still not updating.

  • ronaldrought1 Ronald Rought (@ronaldrought1) reported

    @FitbitSupport I am having major issues with the fitbit app and loosing my premium account on all devices..first tweet didn't go through. HELP!!

  • budsdaddy douglas a kraft (@budsdaddy) reported

    @fitbit the guy who wants 2 b Johnny Depp commercial may not be the worst commercial on TV but u had best hope that 1 keeps running.

  • candiwrites Candi. 🍍 (@candiwrites) reported

    I ordered a new Fitbit nearly 3 weeks ago. I was in for delivery and it didn’t arrive. Everytime I book redelivery, it doesn’t arrive. @fitbit @FitbitUK @FitbitSupport are taking zero responsibility for this and ignoring emails. Has anyone else had bad CS with them? #fitbit

  • JohnDeeCJ5 John Dee (@JohnDeeCJ5) reported

    @fitbit really like my Fitbit Charge 5 but after watching your commercials I think it may not be the best for me as I’m apparently not the demographic you want buying your product. Too bad for me that I’m a middle aged white male. Cheers.

  • Vebram Beverley Tudor (@Vebram) reported

    @FitbitSupport is there current issue? My iphone app is not syncing with my fitbit charge 5 and tried the restart steps x

  • JamieApa Jamie (@JamieApa) reported

    @FitbitSupport I'm having trouble with my new Versa 2. I've had it about a month and recently it's not syncing properly with my phone. When I go to check my calendar it says that it hasn't synced in a few days and so the info is out of date, even when I just synced. Help?

  • carolwi33885138 carol williams (@carolwi33885138) reported

    @fitbit Cannot even help your existing customers on recalls. Don’t buy no customer service after you have purchased a Fit bit

  • MickJones1973 Mick Jones (@MickJones1973) reported

    @nikhilkosare @parkjames @fitbit Did you get your refund? I’ve been waiting 8 weeks and still no joy. All I keep getting told is that it’s been escalated. No one seems to be able to help me get it resolved.

  • yo_rocky D.M. Coe (@yo_rocky) reported

    @kendallkotcher @FitbitSupport When they recalled my Ionic, I got the Sense. So far I am unhappy with it. My biggest complaint is the terrible battery life. Also, many watch faces are still not formatted for the Sense.

  • BlurredFace27 dimdtlslivai (@BlurredFace27) reported

    @fitbit is the first company i've come in contact with that full out said i'd get a refund in "3-6 weeks" and stil;l have 0 answers aside from knowing payment "failed" but won't send the money via post or emt or any other ******* option. so when their product goes to ****, which,

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