Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 4 |
| Fort Lee, NJ | 1 |
| Englewood, FL | 1 |
| Zanesville, OH | 1 |
| Reading, England | 1 |
| Charlotte, NC | 1 |
| Berlin, Land Berlin | 1 |
| Milwaukee, WI | 1 |
| Chicago, IL | 1 |
| Tulsa, OK | 1 |
| Saint Paul, MN | 1 |
| Seaford, DE | 1 |
| Birmingham, England | 1 |
| Patterson, LA | 1 |
| Suffield, CT | 1 |
| Wertheim, Baden-Württemberg Region | 1 |
| Philadelphia, PA | 1 |
| Ghāziābād, UP | 1 |
| West Mifflin, PA | 1 |
| Neukirchen, Schleswig-Holstein | 1 |
| Traverse City, MI | 1 |
| West Chicago, IL | 1 |
| Toronto, ON | 1 |
| Versailles, KY | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Pearl Romero
(@SD_LeftHander) reported
@FitbitSupport Thank you for the link. I checked. My phone & OS are compatible but I still have a black screen on my Fitbit. I've tried multiple ways to fix it. So far nothing is working.
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monika
(@alternatehamlet) reported
@FitbitSupport I guess that's not entirely fair. The first several times, it was in warranty and you sent me a replacement original Sense and then it developed the same issue, and you denied it was a software error caused by trying to account for the 8' flight of stairs in my house.
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shige5454
(@shige5454) reported
@FitbitSupport @FitbitSupport Restarting the device while connected to the charging cable also had no effect.I purchased the device from Amazon, and the purchase date is July 12, 2024. I am a user in Japan.Please extra help for me.
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shige5454
(@shige5454) reported
@FitbitSupport @FitbitSupport Restarting the device while connected to the charging cable also had no effect.I purchased the device from Amazon, and the purchase date is July 12, 2024. I am a user in Japan.Pleasee extra help for me.
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Carmen
(@portcitynative) reported
@fitbit @FitbitSupport When are you going to fix my streak? You made me sync to Google & took it away now I’m at 57 days & before that I was close to 600. You said you were aware of the issue & now you’ve stopped responding! Please fix it!
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Jessica
(@bayjb) reported
@FitbitSupport Hi there. I think the screen on my Charge 5 died. I’ve tried following some of the troubleshooting steps but need some extra help please.
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Michelle 💙
(@chellegall) reported
Help @FitbitSupport @fitbit My son’s strap has broken - within 10 weeks of starting to wear his Fitbit - help!
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Vicki
(@vickilcastro) reported
@FitbitSupport help. I’m a premium subscription holder. My app isn’t working barely any of the different categories are showing any activity. I tried to get chat help and it says not available. Please this has been a ongoing issue now for months and I was hoping an update
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Vicki
(@vickilcastro) reported
@FitbitSupport help. I’m a premium subscription holder. My app isn’t working barely any of the different categories are showing any activity. I tried to get chat help and it says not available. Please this has been a ongoing issue now for months and I was hoping an update
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Chris
(@hiriseclimber) reported
@FitbitSupport Having blank screen issue w/ Versa3 Won’t reset and your support number sends me to Verizon & I can’t get through What’s the deal with your support Id like a person not a damn chat
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Chris
(@hiriseclimber) reported
@FitbitSupport Having blank screen issue w/ Versa3 Won’t reset and your support number sends me to Verizon & I can’t get through What’s the deal with your support Id like a person not a damn chat
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Morgan Sydlowski
(@Morgan713317) reported
@FitbitSupport Hi there — my Versa 2 stopped working after a recent swim in saltwater. I didn’t go very deep and understood it was water-resistant. I rinsed and dried it after, but now it won’t turn on or charge. Can you help or advise on a replacement?
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bhaskar yarramallu
(@phaniyarramallu) reported
@FitbitSupport My fitbit charge5 is not working. When iam charging it On but it not working after that and not connecting to device also
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Sean Vialle
(@vialle01) reported
@FitbitSupport I bought a charge 5 Dec 2022. I’ve never had a bad drop or bump. Never showered with it or swam. In the last 6 months, it now turns off for no reason, half the functions aren’t available, like ECG, and it’s not even 3 years old?
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Kathleen A. Lynn
(@KathleenALynn) reported
When you call @fitbit @FitbitSupport for help and they keep stranding you on hold!!! Answer the phone. #DoYourJob
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