Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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M Cordeaux
(@CordeauxMelanie) reported
@FitbitSupport @fitbitindia Just received my FOURTH charge 3. GPS does NOT work on this device either. Like the other THREE. PLEASE PLEASE send a model the works or refund my money. You just keep sending me broken products.
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the bitter fairy
(@ultyme) reported
@FitbitSupport my stats say I didn’t walk 250 steps between 8&9am but also that I got 12 minutes of brisk walking in that same period because I was out walking. How can I fix it? Can YOU fix it.
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Patty Ochnikowski
(@POchnikowski) reported
@FitbitSupport My Fitbit charge 3 screen is too dark to read. I’ve rebooted the device numerous times and it’s still to dark to read. I can’t check settings, brightness, or sleep mode because it’s too dark to read. Help please.
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Leah Walkeden
(@_Walkeden) reported
@Officaljatman @FitbitSupport I have the same problem since getting the updated OS. The HR will track for about 10-15 mins of a workout and then tell me it’s about 80 or lower. No issues with this until I just updated the OS.
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Mike
(@michaelbmulcahy) reported
@FitbitSupport My New Inspire 2 doesn’t drops the bps constantly! On the treadmill, I’m at 155-160 bpm, and then all of a sudden it drops down to 95 or 100 bpm -and stays there (while my heart’s coming out of my chest!!). I’ve tried EVERY fix recommended in the community chat!
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Hugh DeBurgh
(@hughdeburgh) reported
@FitbitSupport Suddenly cannot sync with iPhone. Was working. Owned for less than 1 month. Does show accurate battery status and some data, but no sleep data. From watch says cannot find phone. Does not sync sleep data. Help!
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🌊🇺🇸NativeAmericanTeacher🇺🇸🌊
(@N8TVinWA) reported
@FitbitSupport I've tried everything that has been suggested and troubleshooting tips online. Spent 30 minutes in chat and went to the app and see there are many people having trouble with the watches. I'm about ready to throw it away. It's become a piece of junk. So disappointing
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mark salter
(@msalter2009) reported
@FitbitSupport Funny you can check and point out it can sync when I've pointed out how I can get it to work but not admitted that others face same issue cos of your flawed update. So yes it's defective for sure. No doubt about it.
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Mike
(@michaelbmulcahy) reported
@FitbitSupport @tideylouise Mine does the very same thing! I’m on the treadmill at 150 to 160 bpm, and it all of a sudden drops it down to 95 bpm. So many in their “community room” experiencing the same thing. I’ve done ALL of the troubleshooting they recommend, but still can’t resolve my problem.
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Amy Atkinson
(@amyatkinson8) reported
from
Vancouver, British Columbia
@FitbitSupport my versa is not working properly. My HR and active mins are hugely elevated. Tried all the re-sets. Purchased Oct 2019 so still in warranty (purchased U.K.) but I now live in Canada. Can you please advise how I can get a replacement. Thanks
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loulove
(@tideylouise) reported
@FitbitSupport my Fitbit has stopped recording my heart rate accurately during workouts. I've tried restarting, re connecting to bluetooth etc but still doesn't work! Please help :)
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Argos Helpers
(@ArgosHelpers) reported
@msalter2009 @FitbitSupport No problem ~ Matt
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Leslie Dice
(@LDice1019) reported
Maybe now that @Google owns @fitbit I should start reaching out to them for tech support. Because I can assure you my HR is not 105 when I'm 30 minutes into a spin class and just did a 75 second sprint 🙃 and fitbit isn't going to fix it...
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Yaniris Fernandez
(@ymfPR) reported
@Twitter @FitbitSupport I just got a new fitbit sense and I cannot get phone call notifications on my tracker. I have a reference number of 39625256. This is very frustrating. Thank you for your help.
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GamingBoom
(@Gaming_IBoom) reported
@FitbitSupport my Fitbit sense screen cracked from the pressure of my head on my pillow. Was wearing the watch with my arm under pillow as I sleep. I woke up with it broken. Please advise.
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