Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • MOQnlxN8g8ObUXO עידן (@MOQnlxN8g8ObUXO) reported

    @LeeWoods650 @jasontwilliams @fitbit The support i got from fitbit is terrible. I hope for you that you wont ever need to use thier support

  • TheMPatil Mahesh Patil (@TheMPatil) reported

    @FitbitSupport Can someone help for refund on this , problem is I can't use device and refund already been 4 months This is frustrating experience , I have not expected this from #Fitbit

  • RandomUUID Ankit Sadana (@RandomUUID) reported

    @fitbit Thank you for the quick reply, looks like your DMs are closed. Happy to work with someone if it actually gets it fixed, since this seems to be a recurring firmware update issue across hardware versions

  • raehanbobby 🟣 Bobby Umar | Keynote Speaker (@raehanbobby) reported

    Hey @FitbitSupport why is my app not showing my sleep anymore? Please help.

  • taterpie Sexy 12-foot Skeleton Costume (@taterpie) reported

    Ugh @FitbitSupport - my Charge 5 has been fine since I got it at Christmas, but now it dumps the battery in less than 24 hours. (No GPS). What's the problem?

  • vickygreg1 victoria gregory (@vickygreg1) reported

    @FitbitSupport Hi please can you advise me on how to replace/ repair my charge 4 Fitbit purchased in aug 2021 as it fell apart off my wrist and seems to be broken between the strap and the watch - have tried fixing a new strap but this hasn’t worked. Many thanks

  • jac92104237 Rhys Jackson (@jac92104237) reported

    @fitbit I have a fit bit versus 2 and the screen the screen is not working properly anymore I bought it in November 2020 I'm not happy that it has stopped working any help would be much appreciated

  • LiliRoberti Lívia. (@LiliRoberti) reported

    @fitbit @FitbitSupport please help a brazilian who bought a fitbit in US! Using the brand since 2017, charge 2 was excellent and now my charge 5 is TOTALLY DEAD! Its still in the warranty, could you please help?

  • jasmineibsmith jasmine (@jasmineibsmith) reported

    @FitbitSupport Hi, I cannot log into the app or online to get into my account - it keeps saying server error. I have tried to delete the app, also turned my phone on and off. It means I cannot access any data or sync my Fitbit. Any advice?

  • goavsroy Stephen Hatfield (@goavsroy) reported

    Holy cow @fitbit and @FitbitSupport are no help. Been trying to resolve a warranty claim for over a month and a half and can't get any real help.

  • hdunleavy Hope Dunleavy (@hdunleavy) reported

    @fitbit @FitbitSupport I purchased a Fitbit Charge 5 in Aug. In 2 months I had charging, dim screen and flickering issues with the original and replacement. FB says I cannot get another replacement for their faulty product. I have to buy a new one. Anyone else with same issue??

  • MOQnlxN8g8ObUXO עידן (@MOQnlxN8g8ObUXO) reported

    @fitbit The support i got from fitbit on the refund for my ionic is terrible. I hope for you that you wont ever need to use thier support

  • 1D_GSMMabena21 Abena :) (@1D_GSMMabena21) reported

    Very disappointed in @fitbit . After your recent update, my fitbit versa 2 has been unusable. The touch screen and the apps no longer work. I've factory resetted the watch, but to no avail. Do you have plans to fix this update issue? @FitbitSupport

  • RathiAniket Aniket Rathi (@RathiAniket) reported

    @FitbitIN @FitbitSupport I have bought Fitbit sense 2 which includes 6 month premium membership, however I am unable to use any features. At the same time it is asking for money. Could you please help me in this?

  • CarolCmckinnon cmckinnon (@CarolCmckinnon) reported

    @FitbitSupport worst company I remember dealing with! Luxe went faulty in less that 9 months from purchase & was sent a refurbished replacement face weeks later . Have been waiting further 6 weeks on response to complaint . Case number 46533209

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