Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Lee Ervin
(@LAervin) reported
@FitbitSupport My Charge 4 seems to always have trouble re-synching if I happen to forget it at home. I think this is unexcusable considering I have a cheap $20 Bluetooth device in my car that NEVER has a problem connecting to my phone every time I start my car.
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Jennifer Vining
(@ndakotahusker) reported
@FitbitSupport how will be notified that there is a fix to this issue? very frustrating
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Scott Brunetti
(@ScottBrunetti) reported
@MFP_Staff I would just like the problem fixed. The coordination between @MFP_Ops and @FitbitSupport getting steps to show in #MyFitnessPal has been going on for the greater part of a month. Emailing support is useless and a waste of my time if this is an ongoing problem with your company.
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Rachael
(@rkeir18) reported
@fitbit @FitbitSupport utterly disappointed that the Sense has no ECG capabilities in Canada and that it’s in the fine print. Also 6+days battery life...more like 3 days. I feel terrible my bf wasted his money on this for me.
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Ian
(@Ianto693) reported
@FitbitSupport I've been in conversation with you since Saturday and all I get is a holding message... Still waiting with a totally broken Versa2.
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Melanie Pearson
(@MelanieClare29) reported
from
Canberra, Australian Capital Territory
@FitbitSupport Restart didn't help 🙁 it's still telling me I've had 143 active minutes even though I've barely moved from my desk all day. What should I try next? The battery is down to 15%, I'm thinking I'll let it run all the way down before charging then rebooting?
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Hayley
(@1HayJay) reported
@FitbitSupport So this is an issue with @EE and not fitbit? 🤔
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Shane Herrington
(@HRH_Shane) reported
@FitbitSupport my Fitbit charge 3 display will not work. I can sync it but and feel it vibrate when I touch the button but it doesn’t light up. I tried holding the button for 8s and changing the clock face but nothing. Please help.
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raksha agarwal
(@CaRaksha) reported
@FitbitSupport I have been facing an issue with mobile notifications since the day I have purchased FITBIT Versa. It's been 4 months now but the notification triggers for few hours when I uninstall & reinstall app, again stops working. Have complained thru help too but luck.@FitbitSupport
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Gerry Adams Appreciation Society
(@quakdo) reported
@NeiceyWatson @FitbitSupport Same thing happened me twice already with my Charge 4, first time on NYE I let the battery die and charged it again and it worked. Same thing happened to me today. Very annoying issue.
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Matthew Alex
(@MtthwChdwck) reported
@FitbitSupport hey fitbit team. Having troubles connecting a Versa 2 to our home WiFi, it's also paired with an IPhone 11 and fails to sync most days... any ideas? I've paired the Versa 2 with my samsung phone, still no connection to WiFi. Sync issue with IPhone 11 seems common.
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Marcela Delcoro
(@MarchuPistol) reported
@FitbitSupport hi when I had my old fitbit I had trouble with the application a few months before I switched to Versa2. I thought it was my cell phone, now I have a new one and tonight I went to write down my dinner and the little arrow on the right for cups etc dissappear
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V
(@V_Ag15) reported
@FitbitSupport hi! Why does the inspire Fitbit keep hanging? How do I fix the issue?
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Aamndaka❤💜💛💚🧡
(@aamndaKa) reported
@LauraCarpenter2 @fitbit Fitbit issued a statement that they are working on the problem, the update affected alot of people with Android phones.
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Mary Ann Grennen
(@GrennenAnn) reported
@FitbitSupport Sonehow my fitbit display name got switched to my full name. I do not want that. I tried following the instructions to change it back to Mary Ann but the app is not letting me. How do I fix this. The sooner the better.
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