Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Corey Mallia
(@Cormal21) reported
@FitbitSupport Is anything at all being done about the data syncing issue between fitbit and strava , will not automatically transfer data , and has been happening for 3 weeks
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Adam khan
(@adamadam4kr) reported
@FitbitSupport There is some problem with my fitbit pairing. Kindly help.
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Dawn Freire
(@DawnFreire) reported
@FitbitSupport I need to file a warranty claim fir my versa 2. I used the return tool and my order # and billing zip code on my receipt is not being found. Please help.
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Martin Tomlinson $8tick
(@martintomlinson) reported
@FitbitSupport Burning the meantime you've still despatched the item to the scammers address right? You do see my point? I would have hoped shutting down fraud might be a higher priority/swifter response perhaps?
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Grimblepinch
(@Grimblepinch) reported
@fitbit Why make it so hard to buy a damn watch? You do not need to know my height and ****, it's a gift for someone. ffs. Custom lost.
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bev davidson
(@bevdavidson) reported
@FitbitSupport what a shocking company and a terrible customer service. Wasting the customers time so that you can eek a few extra quid to bulk your profits. Your products are not fit for purpose and your ethics are questionable. You do not even comply with your own terms.
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Sean 🇺🇸🇹🇹
(@seantrinis) reported
@FitbitSupport I have had an issue with syncing to an android device ever since this happened, and your support team are not helpful. I would appreciate better support from @fitbit
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dave iseppi
(@IseppiDave) reported
@FitbitSupport You're kidding right? You win, I'm throwing this junk in the garbage and will find a new brand to work with. Thank you @fitbit for running such a stand up business.(I deal in sarcasm just so you're aware) you should be paying me to wear your product after this.
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Edward Reilly
(@EPR3) reported
@fitbit Sense 2 is garbage. Calls don’t work (no volume); weather doesn’t sync; no Wi-Fi. Complete waste of money. Do not buy.
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Caroline
(@nickleback1709) reported
@FitbitSupport hi, returned my fitbit to amazon for repair under warranty. I've had it back but not with the leather strap that I sent it off with and the heart rate sensor doesn't work properly. I can't find a way of speaking to amazon about it. can you help please?
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Gilles Gravier 🇨🇵🇨🇭
(@gravax) reported
So @fitbit ... you realize that your CyberMonday sale in the USA for a Sense 2 is 100 USD off... but in France it's only 52 USD (50 EUR) off. Is that discrimination? Sure feels like it. @fitbitsupport can't help. Makes one want to look at competition...
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Teresa Ryan
(@teresabeeryan) reported
@FitbitSupport @thestevehallock You keep telling customers to do the same thing over and over and still no better. My belief is, it's a firmware problem, App needs checking from your side of things. Not the customers fault!!
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808Rookie
(@CryptoRookie808) reported
@FitbitSupport No error. When I tap add to cart it just refreshes page and nothing goes in the cart
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Rachel Todd
(@RachelT65047063) reported
@fitbit @FitbitSupport @FitbitUK shocking. 2 months after receiving a replacement , it has broken again. 4th one this year. Disgusting.
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scott ferguson
(@burstbaws) reported
@FitbitSupport hi can you help me reset my device please.
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