Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Valencia | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Brittany | 1 |
| Berlin, Berlin | 1 |
| Barrow in Furness, England | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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ashley polikoff (@ashleypolikoff) reported@FitbitSupport want to start a weekend challenge but I "there was a problem communicating with the Fitbit server. Please try again later" android app
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Vinita A Shetty (@vinitagsingh) reported@FitbitIN worst customer service ever. Purchased a charge HR on November 15 that doesn’t work and have been trying to return it for a month now. @FitbitSupport how many mails and calls does it take to get help. Disappointed and frustrated. Your call centre is absolutely pointless
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Eri ca ca ca (@Ericacaca6) reported@FitbitSupport It says it’s synced to the Fitbit - how do I make it sync to my sons Fitbit rather than my 0 steps since I don’t have a Fitbit - just an account. I think that’s the problem - it’s registering me not him!
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Jackson Pentland (@actuallyjackson) reported@FitbitSupport Sadly not. Yet another reply where my questions have been ignored and they have copied and pasted generic text. My issue is with an order and I'm getting a response for some one who's Fitbit has broken....#absolutelurubbish #tryhardee what happened to #CustomerService ?
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Mark Wildman (@markwildman69) reported@FitbitSupport This doesn't help. I know how to change the settings. The Versa is not doing what it's supposed to do! Its not tracking my bike rides on distance, time, etc. Its not pausing when I stop during a ride. It's not letting me see notifications. In short it's not working
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Luisa Ovando (@luisaovando2) reported@FitbitSupport @fitbit @FitbitHealth Terrible products. I will keep posting my disappointment with Fitbit until I’m really heard from customer service! Make sure to do a little research before you buy from this terrible company.
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@Ranuary1 (@ranuary1) reported@FitbitSupport Still no contact from Fitbit on Twitter or email.. poor service from you so far.
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Hurricane Diana (@dianamcqueen) reported.@FitbitSupport are you going to fix the issues with the Mac desktop app or the Alta HR with Android 11? How long do your products last before you kill them off?
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Laura (@Laurcu) reported@FitbitSupport I've had my fitbit since March and it's recently developed black lines across the screen. Any fix for it?
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David Rice (@dric30) reported@FitbitSupport @FitbitSupport I’m on my 3 maybe 4th Fitbit , about one per year due to the device going dead for unknown reason.. just lost the last one today ( versa) and I have no idea. The fact that fit it’s last a year is absurd.. what support or help can I get to fixit?
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Luisa Ovando (@luisaovando2) reported@fitbit Don't buy anything from this company! Costumer service is horrible and the latest products are even worse, three months with a Sense that came with issues and not help at all
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Amy J. Price (@amyjprice) reported@FitbitSupport Am having issues with getting a sleep score with my charge 4. Any help?
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G99 (@G99____) reported@FitbitSupport @FitbitUK hi there. Have a Fitbit Versa lite thats be randomly losing time. Updated still the same and have now tried factory reset and won’t connect to phone at all now to set up again. Please help!!
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Panthjeet Bhullar (@Panthbhullar) reported@fitbit I really unhappy how I’m being treated by your support team it’s worst professionalism shown by them , I have been waiting for a replacement from more than 6 months , it’s shame , I just can’t email every second day
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Yogesh G V (@YogeshGV2) reported@FitbitSupport (#38076511), you will get all details... I am frustrated with your policy, device and customer care replies. Such a worst product..
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