Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
St. Louis, MO 1
Grenoble, Auvergne-Rhône-Alpes 1
Paris, Île-de-France 1
Köln, NRW 1
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • 0fccf6255128454 Jelly Baby (@0fccf6255128454) reported

    @Jeancarroll116 @Seriously10001 @FitbitSupport I had this issue. I returned mine, disappointing really as I like so much about them, but you can't keep doing factory resets, reboots, forcestops...

  • easternmoon Sallyann Marshall (@easternmoon) reported

    @FitbitSupport My Fitbit Versa 3 keeps restarting itself. Please help! It is infuriating. 🙏 x

  • Trump_TTP Proud Wife of a Police Officer_BTB💙 (@Trump_TTP) reported

    @FitbitSupport Are there still issues with the software? My Fitbit (Versa Lite) will not take HR, the app will not allow me to set custom HR settings. Also not tracking my sleep. I have tried restarting Fitbit, syncing and removing and re-adding app. Still not working.

  • thx1142 THX1142 (@thx1142) reported

    Hey @FitbitSupport the latest 3.39.2 iOS app update DID NOT fix the issue of Nutrients display disappearing from the current day’s food tracking. It’s been 12+ days and 2 updates since this started. Let’s get it fixed! #Fitbit

  • anchorofgold Anchor of Gold (@anchorofgold) reported

    @rollbamaroll @fitbit It sounds like the problem is that you have an Android

  • PallottaDawn Dawn Pallotta (@PallottaDawn) reported

    @FitbitSupport Help! This is my 1st replacement on a versa 2 and it stops connecting just like the problem with the 1st.. Wring time and no connection.. I need help. I uninstalled & reinstalled, took off Bluetooth and reconnected, unsynced ab synced... Not working.

  • daksh1012 daksh101 (@daksh1012) reported

    @FitbitSupport I did that but when I got in touch with your sales rep they told me to do that when I did it didn’t start back so I’m thinking it’s a software issue can I shop it you and I pay for the fix because my warranty is over and i have had this watch for a year only!

  • Sandeshpawar21 Sandesh Pawar (@Sandeshpawar21) reported

    @FitbitSupport Hi am using fitbit inspire since nov 2019. It was not working since yesterday. When I put on charge I starts. Even though battery is 100% it does not work once removed from charging. Can you please help here. Thanks.

  • tracyvalade Tracy Anne Valade (@tracyvalade) reported

    @FitbitSupport I’m having trouble with my Fitbit versa. Suddenly losing display. Initially got this back when placed on charger but today it is not working at all

  • KovakArtic Ramona Kovak (@KovakArtic) reported

    @FitbitSupport My clock is showing the wrong time and I can not figure out how to set it to the right time. Help!

  • daksh1012 daksh101 (@daksh1012) reported

    Hey Fitbit @FitbitSupport my versa band broke and it took a really long while to come in so when I got it I put it on and put my versa to charge so when I did that it came of 0 percent and then after it charging for 1 hour it came up and a blue Fitbit logo came up. Can you help!!

  • RichTWarms RTW 🏃🏼🚴🏼 🌍 (@RichTWarms) reported

    @WithingsEN First night with the scanwatch and it only recorded a few hours of sleep. Why? Never had this issue with @fitbit or @GarminUK

  • crcracin RC (@crcracin) reported

    @aida7112 @Seriously10001 I feel your pain @fitbit has the worst customer support and they do not value their customers or warranty

  • SnowAngel1988_ It's Lana!! (@SnowAngel1988_) reported

    @FitbitSupport My Charge 2 was given to me by my sister. She had it before she got a Samsung smart watch. As mine was dying within 2-3 days. This one she gave me isn't always giving me my phone calls or texts. Is there any way to fix this?

  • chriseyre2000 Chris Eyre (@chriseyre2000) reported

    @FitbitSupport I know how to do that. It's that a watch can fail to be a watch that is the issue.

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