Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Bill Spooner
(@SpoonerHIT) reported
I’ve been using a Fitbit @fitbit for over 8 years. They are a great device until they aren’t. Then the customer service is revealed as sorely lacking. ‘Check our Help site’ is no solution to a malfunctioning device.
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Arun Kumar
(@arunkm74) reported
@FitbitSupport its been a month, I have tried everything but Fitbit is blank.. Not getting powered or charged.. where can I seek help
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Tony Halpin
(@tonyhalpin) reported
@FitbitSupport Well I’m trying to make a claim on a broken band and nothing happens on the link I’m directed to.
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Kenneth Campbell
(@kceeeeeee) reported
@FitbitSupport my @fitbit #versa3 has been broken for 8 months. I have only owned it for 11. I have reported the crazy high floor count issue 3 times over 8 months. STILL NOT RESOLVED. All I get in response is you thanking me for my understanding... NOT helpful.
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unchalin
(@unchalin) reported
@FitbitSupport Charge 3 is broken and needs to be repaired. IT has dark screen. Broken since it hasn't expired, still can't find a place to fix it in Thailand.
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DaveA
(@DaveA67918337) reported
FITBIT LUXE-DISAPPOINTED! In the three months since we purchased a Fitbit Luxe: - the store replaced it when it malfunctioned and @FitbitSupport did nothing - the new Luxe seriously underreported pulse rate - this time Fitbit sent a broken refurbished replacement unit Sad company
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Alex
(@alexpaulmenon) reported
And the battery life has been equally bad. It wouldn't last even for three days max . Would never buy fitbit again nor recommend to friends @FitbitIN @FitbitSupport @fitbit
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An Béal Bocht
(@ConorPDunne) reported
@FitbitSupport hi, my inspire 2 won’t allow me to undo water lock and won’t accept the double click. Please help
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Alex
(@Amplefridge) reported
@FitbitSupport it's time for my 6 monthly "your bloody device is broken again" message to you. This time the button on my versa 2 has stopped working. I have tried all troubleshooting steps to fix. Please can you sort me out another replacement. Thank you
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debashish nath
(@reachdebs) reported
@fitbit @FitbitSupport I purchased a Fitbit smart watch sense but the screen came off after normal use for just a month and now fitbit sent me a refurb even after promising new replacement. Don’t trust fitbit and really disappointed with the poor craftsmanship
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Jon Fraser
(@JonFraserTF) reported
@FitbitSupport - Hello. My 1 year warranty period expired on November 1 and on November 4th my band broke. Is there anything you can do to help?
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vargis cv
(@CvVargis) reported
@FitbitSupport by mistake deleted fitbit app from my mob device. Unable to reinstall. Help me.
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RioAmber
(@RioChandler) reported
Someone help!! My #fitbit has completely disconnected from my phone doesn’t matter what I do or how many times I reset both my phone and watch nothing is working 😭😭😭 @FitbitUK @fitbit @FitbitSupport
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Perry Myers
(@perrynmyers) reported
@fitbit @FitbitSupport @FitbitSupport latest reply to me is "Wait for the Sense to go off of sale, and then use the discount code." That advice very much feels like a slap in the face from a customer support organization. Why even bother reaching out to me to "help" in the first place, I wonder?
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Kenneth Campbell
(@kceeeeeee) reported
@fitbit It's quite telling that all of the comments below are reports of poor quality devices from @fitbit and terrible customer service from @FitbitSupport. When will this improve?