Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 16 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
| Parkland, FL | 1 |
| Lexington, KY | 1 |
| Landau in der Pfalz, Rheinland-Pfalz | 1 |
| Alexandria, VA | 1 |
| Wausau, WI | 1 |
| Edmond, OK | 1 |
| Bayonne, Nouvelle-Aquitaine | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Cindy Ettinger
(@rellaart) reported
@FitbitSupport Thanks but the help site does not assist in adding indoor spinning to my exercise data
-
Al x
(@ItsOniAl) reported
My @FitbitSupport is definitely broken but the support guy was not helpful at all. To @Apple I go.
-
Nicki Reddy
(@NickiCodryduke) reported
@FitbitSupport Have tried all the troubleshooting, uninstall/install app etc but still no help. Hopefully you can see something from my account that will help or if needed I can send details of the version I'm using in app and on android
-
Valerie F
(@ValerieFeurich) reported
@FitbitSupport Help! I had my four-week old Sense on the charger overnight, and when I woke up the screen was cracked! How do I get this fixed?
-
Amar 🇮🇳
(@AMARNATHJHA) reported
@FitbitSupport case no #38028536 New Case no #40033697 , why is Fitbit so poor in customer service, I bought Charge3, then it was a failure in 3 months, then I asked for warranty replacement, they asked me to ship it back at my cost, then they sent a
-
Emlyn Akoto-Dwemoh
(@EmlynAD) reported
@FitbitSupport @FitbitUK my #fitbit is very glitchy and is generally misbehaving! Help please! 🙏🏿
-
Rayan
(@rayan_felmban) reported
@FitbitSupport hi I am try to setup me bank card in my fitbit wallet but its always giving my an error I check if the bank I am using is listed and it was , the wahtch i hace is versa 3 Please need your help 🥺
-
Jan MC
(@mcjanabell) reported
@FitbitSupport Hi, having issues with my fitbit app for the fitbit versa lite. The steps counter has completely disappeared, steps are calculating on the watch but not the app. Exercise is also not logging. Can you please advise how to fix this... its extremely frustrating.
-
Mallano
(@_Mallano_) reported
@FitbitSupport Hi @FitbitSupport @fitbit you are wrong saying I did expect something good out of this. My expectation was exactly what I got. Poor costumer service. I did gave you the benefit of the Doubt rising my query with you. The charge 3 is a subpar quality product.
-
laura cruise
(@bajingo2000) reported
@FitbitSupport Hi I got a versa 2 and it will not sync to my phone or app? I have I big Red Cross saying data not cleared? I’ve never owned a Fitbit b4? I’ve tried EVERYTHING with no joy pls help
-
Rick.BTC
(@Rickstar72) reported
@FitbitSupport - WTF! I selected the option for a birthday email and selected the date but your system sent through the email immediately! Ruined the surprise. I’m extremely annoyed about this 🤬
-
palamgarg@gmail.com
(@PalamBharat) reported
@FitbitSupport I have bought versa 2. Few months back. I was using mi band before that. I was expecting my device will give me some better experience. But I am not able to find it that much difference. I would like return my device. Please help
-
Hannah Grubow
(@HannahGrubow) reported
@FitbitSupport hi FitBit. Why has my sleep tracking been broken for the past month? When I go that screen, it freezes. Yes, it’s updated.
-
janet snakehole
(@vansciverju) reported
Hello @FitbitSupport every time I go to the app and sync my Fitbit then try to go to my sleep overview the app freezes. There aren’t any updates to the app available I’m wondering what the issue could be or how to resolve it?
-
Anoop Singh
(@anoopgkp273) reported
@FitbitSupport .. I am using Fitbit Versa 2 from almost 1 month but its GPS is not connect almost 99 % .. its get connected for few sec and then its get off.. can you solve the problems?? Mobile network connection is always excellent.. and Bluetooth connectivity too.. please help