Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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T
(@tokiosolitaire) reported
PSA - @fitbit sucks and their poor outsourced customer service agents don’t know anything other than “sorry for the inconvenience” GIVE ME MY MONEY BACK #FITBITSUCKS
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Katie Lambert
(@KatieLa09325398) reported
@FitbitSupport I bought my husband a fitbit versa 2 in October 2022. The screen is not frozen. I have tried to reset it but still not working.
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Xavier Espinoza
(@xavierespinoz) reported
@fitbit Good afternoon guys. I was trying my mom to help her get her fitbit done, but she's not able to use the app because she gets a message saying that the app is not available but she has it installed on her phone.
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FadeToBlack
(@F4DE2BL4CK) reported
@kurtmans @FitbitSupport Not worth the price for me. It’s either this or nothing. From what I’ve researched, seems this issue is wearing them for days without cleaning them and dried sweat getting stuck. Gonna try cleaning once or twice a day and if it’s still an issue I’ll return it
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James
(@JmsPlmr1) reported
@FitbitSupport Hi, my Fitbit Charge 5 only needed charging every 5 days or so up until about a week ago. The last week the battery drains down to 0% about 12 hours after I charge it. It’s now pretty unusable for what I need after less than a year. Do you know how I can fix it?
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Graeme Cook
(@GraemeCook17) reported
@FitbitSupport You can help me perfectly fine on this public forum thank you. That way, everyone can see. You know the issue, your tech guys have said it’s a faulty unit and can be warranty replaced.
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Cath 🇺🇦 🏳️⚧️
(@doctorwhofan1) reported
@FitbitSupport sick of this service. fix it or else. leaving.
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CB
(@colbar01) reported
@FitbitSupport Hi, I have a sense2 that I got for Christmas. I charged it last night ti 99% and 24 hours later it is showing 72%. I have only used as a normal watch and even took screen wake off last night to see if that would help. The Fitbit forum had some similar posts
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Sadia Pannun
(@sadia_74) reported
@FitbitSupport my Versa won't charge? I've done everything listed on ur website. please help! I luv my Fitbit!!!
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Dana
(@rivergrl21) reported
When a company is aware of a defect in manufacturing a product that constantly gives out, any reputable company will either address the issue in future production or offer a way to address it as it happens. Not doing so is a good way to lose otherwise loyal customers. 🤔 @fitbit
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TheOtherTO
(@TheOtherTO1) reported
@FitbitSupport just threw my Fitbit in the garbage because of how frustrating it was to simply reattach the band. What a stupid design you all created. Nice work!
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C h e l s 🌻
(@ChelsAntionette) reported
@pastorjoshlc @JZ_Graham @fitbit Omg don’t get me started! Their products don’t last and DONT try to call support, they won’t help you. My entire watch face just fell off and I had no choice but to trash it 👎🏾because they wouldn’t help even with it being under the warranty period
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Ingeborg Stensrud Ac
(@ingeb_ac) reported
@FitbitSupport Hi. When are you going to launch a new update on the app? There are many of us who can not even open the app after your last update. I use Samsung A51, and my app was updated last Wednesday. Please fix this asap.
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Martin OConnor
(@martinoconnor50) reported
@FitbitSupport Hi, I am writing to you to express my disappointment with my Fitbit Blaze. It has already been replaced once. Now it is faulty again with a different issue. Have I just been really unlucky or do you have a quality control issue with the Blaze ?
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Gone Fishing
(@MissACT) reported
@FitbitSupport I’m not sure if my versa 3 is still under warranty. The face is legit about to fall off. Help me! 😩
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