Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Arod__Nap Arod__Nap (@Arod__Nap) reported

    @FitbitSupport my Sense will not sync to my phone, even after multiple restarts and removing and adding the Fitbit app back to my phone. I have not been synced since June 27 and am unsure what else to do in order to troubleshoot. Any help is appreciated.

  • riamehraxo riawrites (@riamehraxo) reported

    How is the solution to every issue with one's device "perform a factory rest" @FitbitSupport @fitbit @FitbitUK . Absolute shambles. Would not recommend a fitbit. Performed for factory resets than usage

  • fantasticalice_ alice ✨ (@fantasticalice_) reported

    @fitbit @FitbitUK @FitbitSupport not sure what’s going on with my versa 2, only had it a couple of months, it usually lasts several days yet it has died twice since 2am. Any suggestions for a fix?

  • chotiari Angela Beegle (aka chotii) ☕ (@chotiari) reported

    @FitbitSupport My Fitbit Versa Lite is convinced today (July 6) is July 4. It was convinced it was July 4 yesterday too. I can’t find how to set that, or reset it. Restarting the device made no change. Help?

  • gwest51 George West (@gwest51) reported

    @FitbitSupport First of like to say thank you for your patience and support. I did as suggested & now my phone works with my Sense. Yes, I acted like a 'whiny baby's! I should know better, I've been using Fitbit for almost 5 year's. This was the first trouble I've had. Thank you.

  • EbfgPride EBFGSoundersPride (@EbfgPride) reported from SeaTac, Washington

    Hey @FitbitSupport So I charged my watch 2days ago and now it’s dead and have to charge again. WTF is up with that. Can you explain?

  • mikepriestley13 MIKE 💙 (@mikepriestley13) reported

    14.5 miles walked and 32,000 steps last week @fitbit not one of my best weeks but not bad !

  • KathyMarsh Kathryn marsh (@KathyMarsh) reported

    Trying to contact @FitbitSupport . Get this message We want to help! What can we do for you today? Unfortunately it seems to be a dead link. As is their website one. Rubbish service from them as usual

  • mhollingsw8842 Michael Hollingsworth (@mhollingsw8842) reported

    @FitbitSupport I have been with fitbit for many years and lately the trust between me and my device has constantly been broken by my devices being unreliable and now distracting me to the point where I’m obsessed with weather it’s functioning properly so my workout sucks !!!

  • Deirdre83626608 Deirdre Walsh (@Deirdre83626608) reported

    @FitbitSupport I have a watch just over 4 years it never gave me any problem .Recently I noticed it was the wrong date and month but it wouldnt let me change the date.T. I downloaded the app but it wouldnt let me reset it any help would be appreciated A

  • TamDickson5 Tam Dickson (@TamDickson5) reported

    @fitbit My fitbit ionic started to vibrate constantly this afternoon and will not turn on now. Can you please assist me with this issue?

  • brian076 BrianC (@brian076) reported

    @FitbitSupport Hi I have a problem with my Fitbit Charge 4 which is only 2 weeks old. It’s recording inaccurate steps and distance by a considerable amount. I’ve tried re-setting it, but has made no difference.

  • sh_cmeb SH (@sh_cmeb) reported

    @FitbitSupport Hey #Fitbit. You suck. You offered me a free trial even though I wasn’t eligible, charged me for a year and are now saying, too bad. Awesome customer service.

  • sucksfacebook Barry House (@sucksfacebook) reported

    @FitbitSupport It’s got nothing to do with cache and cookies. I’ve also tried different browsers and devices. Visit your forums and you’ll see plenty of people having same issue.

  • sunnylynn54 Lorie Smith (@sunnylynn54) reported

    @FitbitSupport Last week I was not meeting my daily step goal despite doing a 45 minute zumba class. Previously I was meeting my goal. Today I focused on my fitbit charge 3 and noticed that for chunks of 10 minutes it recorded zero steps and did not catch up. Is there a fix?

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