Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • JLB20203 JLB2020 (@JLB20203) reported

    @FitbitSupport @sanasfifthphone no you are not, stop lying. you do not care and you do not reply, in fact you ghost customers and do not stand behind broken products.

  • JLB20203 JLB2020 (@JLB20203) reported

    @fitbit DO NOT PURCHASE FROM FITBIT. THEY DO NOT STAND BEHIND THIER PRODUCTS WHEN THEY GO DOWN. FITBIT CHARGE 3, SCREEN DIM AND BLANK - A KNOWN ISSUE BY THEM & ALL THEY OFFERED WAS A DISCOUNT THAT ANYONE CAN GET WITH THIER CURRENT SALE ON A NEW PRODUCT. NOT IMPRESSED BUT THER SUPPORT

  • cbgoode_caspar Caspar (@cbgoode_caspar) reported

    @FitbitSupport “Sorry” doesn’t help.

  • _z_max_ z_max (@_z_max_) reported

    Why does daylight savings always mess up @fitbit sleep readings? Surely this issue can be resolved 🤔 #fitbit #daylightsavings #annoyed

  • JLB20203 JLB2020 (@JLB20203) reported

    @FitbitSupport @Vinothkumar0810 I will continue to ask about my... Charge 3... broken, known problem. crappy discount offered that anyone can have and it cannot be used on a new product- so no real actual offer. What else can you do ?

  • morphieaux morphieux (@morphieaux) reported

    my @fitbit account was hacked. Can you help, @FitbitSupport? No good.

  • Cachelope Cachelope (@Cachelope) reported

    @FitbitSupport I’ve sent two emails following your last email (Inquiry 44108698) and you’ve ghosted me. This is terrible customer service. Stand behind your products! Replace, or I go to Apple Watch. #fitbit

  • kel_ice Kel L (@kel_ice) reported

    @FitbitSupport One of the latches on my Charge 3 has broken 🙁

  • mpratheeb pradeep menon (@mpratheeb) reported

    @FitbitSupport Hi have been writing for some time on the request for the bands , have child with all the possible stores and tried searching online but not avail anywhere .you guys had shared a link but of no help. Is there a way that I can find the wrist bands or should I scarp my versa 3.

  • earlyaprilfool MegOmyeggo (@earlyaprilfool) reported

    @FitbitSupport @RoxKins Good luck if you dm them, fitbit support is the worst. I bet they'll have plenty of help articles for you to read..

  • KoomansR Bob Koomans (@KoomansR) reported

    @FAANews @fitbit WOW! IS THIS REAL?! I though manufacturers had got all the Technology down pat by now!

  • JLB20203 JLB2020 (@JLB20203) reported

    @JaneLjaries @FitbitSupport I will continue to ask about my... Charge 3... broken, known problem. crappy discount offered that anyone can have and it cannot be used on a new product- so no real actual offer. What else can you do ?

  • lauraweir79 Laura Martin (@lauraweir79) reported

    @fitbit terrible customer service experience

  • JLB20203 JLB2020 (@JLB20203) reported

    @FitbitSupport @JaneLjaries I will continue to ask about my... Charge 3... broken, known problem. crappy discount offered that anyone can have and it cannot be used on a new product- so no real actual offer. What else can you do ?

  • JLB20203 JLB2020 (@JLB20203) reported

    @JaneLjaries @FitbitSupport I have the same issue with mine and they will not replace for you. it is a known issue with Charge 3. @FitbitSupport doesn't actually care about the customer. They will only give you a discount code to buy brand new not replace even though defective

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