Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Krishna Mohapatra
(@Krish_Mohapa) reported
@FitbitIN @FitbitSupport Sync issues Battery issues all from the day I bought this !! Seems while you're aware of this issue you still confuse everyone like you've heard it for the first time!!
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Pankaj Shah
(@pankhie20) reported
@FitbitSupport @fitbit need your assistance with the repair of my ionic. Recently noticed issue with bluetooth connection, so have reset my watch and now its not syncing and asking to pair with phone. Worst thing is there is no support available in India Please assist.
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SamuraiGrl
(@GrlSamurai) reported
@sallymcmanus @fitbit Fit bit are the worst. I've been through 3 and it's an endless cycle of reconfiguring the watch face to get anything to work. Forget about syncing. Gave up and got an Android watch. Sorry, there's no positive news.
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Nicole Visser
(@DamnBTRboys) reported
@FitbitSupport my Fitbit app won't open. can you help?
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Tex for Life
(@KBPound) reported
@FitbitSupport my Fitbit versa 2 no longer shows me phone calls and text. Help
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Francis L'Allier
(@ImKrysto) reported
@fitbit @FitbitSupport Since the latest update, my Charge 2 won't sync with application. Restart my phone, reinstall the application, follow the troubleshooting guide and nothing is working. Really disappointing. Please fix it.
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Mhairi
(@mhairijohnston) reported
@FitbitSupport can anyone help with why my active minutes are recording incorrectly? It appears that my steps are recording as active minutes. I’ve tried rebooting and nothing.
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Karthikeyan Bharathi
(@InventorKarthi) reported
@jocktait @FitbitSupport Same issue here my watch stopped working before 8 months and still tracking it ...happy buying #fitbit
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Crwystal
(@CrwystalXoXo) reported
@omgbethy @fitbit @FitbitSupport Happened here as well, had to break down and order a seven dollar canvas band off of Amazon and haven’t had a problem since.
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Mike Barber
(@MCBPhoto) reported
@FitbitSupport Me: Your app is not working...is it broken? Fitbit: We're sorry to hear about your experience. We know that this is a room for improvement for our team, product and services. Do monitor it and let us know if you're still seeing that behaviour Me: so it is broken then..!
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Michelle trainer
(@YaTrainer) reported
@FitbitSupport is Fitbit down again my watch won’t sync
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Karthikeyan Bharathi
(@InventorKarthi) reported
@parkjames @fitbit To be honest first ever product I disappointed to the most is #fitbit .Do you think you are open to the customer in recalling your devices or admitting you have really hardware or sw issue in your devices but blaming the customers
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Joe Tomlinson
(@HungryQuant) reported
Absolutely disgusted with @fitbit @FitbitUK @FitbitSupport. Wife has AltaHR, failed to sync after 18m use. Fitbit aware of the issue, widely complained about on net, engineers working on a fix. It's been 6 months!! Will not refund her for a product that simply doesn't work.
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ʍǝɥʇʇɐW - 😷 it or ⚰️
(@mjhall) reported
@FitbitSupport Yeah - that’s what I do - assuming I remember. Thanks. Hope a fix gets pushed out.
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Sherry Jackson
(@Sher_Jackson) reported
@FitbitSupport The issue I have is that it is likely only 15 months old and the issue is because of a defective product not because of something my mother did. It is stuck in a firmware upgrade. The appropriate thing to do is replace it with a refurb one if not a new one.
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