Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Gillygarfield
(@gillygarfield) reported
@FitbitSupport I had been using my Fitbit Inspire 2 for a couple of days when the screen went blank. The screen was already dim. I've tried fully charging it again. The screen is still blank. Can you help me please?
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Jon R
(@supersuperyon) reported
@FitbitSupport Yep...again saying nothing you can do..anyone reading this please know Fitbit quality control is pretty bad. Loads of defective Charge 4s...and very little help once you've spent your money
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Aeb31689
(@aeb31689) reported
@FitbitSupport my versa 2 isn’t syncing or working. Can you help?
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Araceli Hurtado
(@AraceliHurtado8) reported
from
Enterprise, Alabama
@fitbit I’m having issues with my watch that I recently purchased. Can some help me??
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TopherToph
(@TopherToph1) reported
@FitbitSupport @fitbit @FitbitSupport ******* hello? Any fix?
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Josh L.
(@jluckett57) reported
@courtneys1983 @fitbit Versa 2 sucks worst fit bit I’ve had
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Doug Sieber
(@WB204) reported
@FitbitSupport I just upgraded from the Alta to the Charge 4. My previous device never had trouble tracking my sleep but this new device consistently does not record my sleep patterns. I know enough to where it tighter to my wrist, but it consistently fails to track anything.
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TopherToph
(@TopherToph1) reported
@FitbitSupport Unless you have some advice I'm bringing this back to Costco and telling everyone I know how shitty this thing is. $300 for a broken half-concept that's terribly engineered. I hate it so much.
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TopherToph
(@TopherToph1) reported
@FitbitSupport Hello? Anything? I'm on the latest firmware but am missing the voice assistant. This seems like a bug. @fitbit @FitbitSupport anyone home? Am I just returning it? You guys can't help me at all? I ******* hate this product right now.
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LazyManAndMoney
(@LazyManAndMoney) reported
@Saving4XtraRice @fitbit I was going to wait until after the holiday. I imagine there are a million calls the days before. I ordered direct, so hopefully they'll be able to confirm the issue quickly. Post office is a mess, so maybe a little more time isn't too bad.
-
Kelly Beasley
(@hornetspain0012) reported
from
Dénia, Comunitat Valenciana
@FitbitSupport Is not working, it is overheating and almost caused a fire on our charging platform, also not syncing with my iPad at all only my phone, think I will be going back to my trusty charge 2 😱
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Slypenslyde
(@Slypenslyde) reported
This is a > 1 year old Fitbit issue because Fitbit devs are too stupid to support Daylight Savings Time. I can't wait to replace my @Fitbit with an Apple Watch and delete my data.
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Julia Michael
(@Jukia84) reported
@FitbitSupport why won't my Fitbit versa lite sync with my Android phone? It worked fine until a couple days ago. Now I can get my account set up on my phone because it won't sync. This send to be an issue with alot of other users. When are you going to fix it?
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Joan Marie
(@joanm26) reported
Thinking of buying a @fitbit or you already did. I suggest you return it! I got mine feb of this year and it stopped working. After NUMEROUS attempts to try to fix it with @FitbitSupport I’ve gotten NO HELP! Don’t bother with this product!! #fitbitsucks #badcustomerservice
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Stefanie Mace
(@Steffie210188) reported
@fitbit @FitbitSupport @FitbitUK please help! I got a Fitbit versa 2 yesterday. It’s been on charge all day and night but it won’t turn on and I don’t know what to do?!? 😢😢