Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • manideeplanka M (@manideeplanka) reported

    @FitbitSupport Hi, my Charge 5 isn't recording heartbeat, sleep or spO2. Can you help please?

  • HipstersChoice Alex G (@HipstersChoice) reported

    @FitbitSupport my Fitbit is showing 28 zone minutes and active hours all day but the app is showing 12 minutes and missing 2 hours. Has there been any issue with the app and syncing?

  • Cormal21 Corey Mallia (@Cormal21) reported

    @FitbitSupport just wondering if the data issue with strava has been fixed yet , it has not worked for over 3 months

  • MhairiKirby Mhairi Kirby (@MhairiKirby) reported

    @fitbit get your act together and fix your integration to Strava. It’s stopped working and no one seems to be able to fix it.

  • naomicp1 Naomi (@naomicp1) reported

    So, I finally got sent a replacement Fitbit. It connected to my iPhone fine, went to do the update, and my Fitbit decided to disconnect from my phone halfway through, and now it’s stuck on the update screen and won’t reconnect to my phone. Help? @FitbitSupport

  • Spampoodle Hannah (@Spampoodle) reported

    Unbelievable @fitbit stopped working and are telling me to send it back to them before they send out my new one even though I’m in warranty- never had this issue before now I’ll be without it for weeks - awful service @FitbitSupport @FitbitUK

  • hillierme Michael Hillier (@hillierme) reported

    .@FitbitSupport dont let your fitbit break in jakarta. No where to repair it and no help from customer service. Basically now a $300 paperweight thats just a little bit over two years old.

  • mentalpulse_ Ron Scott (@mentalpulse_) reported

    @FitbitSupport So you can waste my time with silly emails and eventually offer me a measly 35% off coupon for another (likely faulty) device. I'm switching my family to Garmin @fitbit has the worst customer service in the tech industry.

  • RealMissJones1 Forever, Miss Jones (@RealMissJones1) reported

    @FitbitSupport Versa 2 stopped reading heart rate and sleep score after update!?!? How can I fix this? Heart rate says it’s on but it’s not.

  • TheSmeadster Sarah Mead (@TheSmeadster) reported

    @FitbitSupport I've been getting loads of texts with verification codes, that I havnt requested. Is there an issue or am is someone trying to hack me?!

  • StuartHall19 Stuart (@StuartHall19) reported

    @FitbitSupport Hello, can you tell me if there's an issue with the Fitbit app? The exercise function on my Charge 5 has stopped showing my walk route on a map. Thank you.

  • TheUrbie The Urbie (@TheUrbie) reported

    @fitbit Whatever day I see my broken fitbit that you refused to repair or replace even though it was under warranty.

  • herbie_belfast Alastair Herbison (@herbie_belfast) reported

    @FitbitSupport hi. My daughter has. Charge 3 and the screen has gone black. I’ve tried various holding of the button to force a reset but nothing seems to be bringing it back. Is this a known issue and are there any fixes available please?

  • raehanbobby 🟣 Bobby Umar | Keynote Speaker (@raehanbobby) reported

    Hey @FitbitSupport my wife @anandaumar bought a new charge 5 but didn’t get her premium account for 6 months. Can you help? #CustomerService #customerexperience #custserv

  • ameet57224620 Ameet Ranjan Sahay (@ameet57224620) reported

    @FitbitSupport pls share support center in gurgaon, India, my Fitbit is not working...

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