Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Gregg Palermo
(@gpal05) reported
@FitbitSupport Good Luck in the future , because your company policies and customer support are worst in class. Your product is even worse. I had my NonSense 2 for 35 days and it died but Fitbit will only replace after you mail it back to them and you are w/o your watch for 20d
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Fernando García Redondo
(@fgr1986) reported
Hi Hi @FitbitSupport @FitbitUK @fitbit As every two weeks since April 2022: I am waiting on the same ticket for the Ionic refund. I Expect from you the same empty message (either by email/twitter PM) of checking my spam folder. Please fix the case!
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Dale Foster
(@DaleF84) reported
@fitbit just got a versa 3, awful bit of kit, it drops to being minutes slow on time every day, have to sync manually every day to reset to correct time, how do i solve this / get a refund, had a casio in 1990, kept time no problem why in 2023 do your watches not? @FitbitSupport
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Ziek ElMeek
(@ZiekElMeek) reported
@fitbit cnet didn’t even rank the versa4 or sense2 as one of the best smart watches of 2023. The versa 3 made the list. Fix your mistake y’all. Ur charging full price for a product with a 3rd of the capabilities of previous models.
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ミシンさん
(@tK0322) reported
@FitbitSupport @FitbitSupport It's not working. I sent DM.
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Dominique Jean-Louis
(@DominiqueJL15) reported
@phillips1021 @FitbitSupport Having the same issue with my Inspire HR. Falls out of sync less than an hour after re-pairing every time.
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ミシンさん
(@tK0322) reported
@FitbitSupport @FitbitSupport Hey myaccount is always loading, again Fix it please. I tried clear cache, and secret window.
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Nahid Khan
(@nahidsakhan) reported
Fitbit just send me a new tracker because my older tracker was broken for some reason. Thank you @fitbit
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Andre Abi Awad
(@AndreAbiAwad) reported
Help me choose a Fitness Tracker: @fitbit or @PolarGlobal Give me a good reason.
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Bruce Phillips
(@phillips1021) reported
@FitbitSupport It takes multiple attempts to sync my FitBit Charge 5 to my iPhone 13 - turning Fitbit off/on and iPhone off/on does not help - very frustrating - been a FitBit user for over 5 years but going to get an iWatch is syncing does not improve
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Mrs G
(@NicolaG54212315) reported
@fitbit I have sent 4 emails of complaint to your CEO and no reply from his staff, really poor Customer Service! Can someone look into this please? Thanks
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Mary Kate
(@ohiogirlkate) reported
from
Washington Court House, Ohio
@FitbitSupport any update on how to fix a versa 3 stuck in a reboot loop/stuck on the logo screen? I've tried everything I can find online and I'm ready to cry because it's probably my favorite thing I've ever gotten Please don't tell me this is the end 😭
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Sarah Bennett
(@BennettSarahxx) reported
@fitbit @FitbitSupport @FitbitUK their support will ignore your evidence, your requests to log a complaint and not sort out the issue. If you are thinking of getting one or dealing with this company DONT - shocking service and waste of money
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Thomas Mathiesen
(@thomasvm83) reported
@fitbit Like promised I would. I know fitbit has read my messages, both here as welll as facebook, as well as trying in their words "to cool down". I am now dobling the outreach of my original post. If i wanted to cool down I wouldnt of been spending 5k on a tweet u fools @fitbit #google
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Rloop81
(@Rloop6) reported
@FitbitSupport @Michael_Farese Hey support, my charge 5 died and doesn't charge. Had it for less than a yr. Any help?
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