Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Klaus Libertus
(@KlausLibertus) reported
After just 18 months, my Fitbit Charge 3 died. The screen is just dead. White lines started appearing 5 months ago, but warranty was up already. @fitbit, that is just BAD. Bad for my wallet, for your reputation, and most importantly bad for the environment. Disappointed.
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andrew boyce
(@aboyce77) reported
@fitbit I have had issues with GPS for the last week & your customer service team have said you are aware of the issue but there is not expected resolution date. Have you published any information on this so that people do not waste time troubleshooting this issue?
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Eve Lemon
(@EveLemon6) reported
@FitbitSupport They do a great job of selling Fitbits and an even better job of avoiding replacing bad devices. Their support team has diversion down to a science.
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Hannah
(@hannmrfitz) reported
@FitbitSupport why am I not able to sync my versa? It’s telling me to reset it but I did that about ten minutes ago and now apparently I have to do it again? Doesn’t seem like fixing an issue...
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paul
(@PaulBlades13) reported
@FitbitSupport Since your latest update all of my premium features aren't working, I've tried rebooting, force closing and reinstalling the app, any more bright ideas that aren't just a standard copy and paste? I'm close to cancelling my subscription due to this. Very poor.
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Joe
(@joeh0053) reported
@fitbit Too bad we can't buy Premium in China
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missycrowley
(@missy226) reported
@fitbit Worst customer service and will never buy anything from you guys again. Thank you for blaming me for a defected product, you guys made. I’ll be sure to let everyone know not to buy from you guys. 😡🤬👎🏼
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Eve Lemon
(@EveLemon6) reported
@FitbitSupport Horrible experience with Fitbit support. They have been giving me the run around on a problem that they know is happening and they know the troubleshooting did not work. The response is to call back if it happens again. The device is 6 mons old
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काजल कर पाठक
(@angel_saggi) reported
@fitbit hey guys I am facing some problem with my versa2, not even an year old. I can’t swipe to see any activity. And if by any chance I do get to the menu it will randomly open any app. Please let me know what to do
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Helen Kooper
(@hkooper25) reported
@FitbitSupport @fitbit you truly have the worst service! Want to cancel my subscription but have been unable to do so through your website or through "customer support"! #Fitbit
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Mark Ball
(@MrMarkABall) reported
@fitbit My son has had a Fitbit sense since October. It initially worked but now the he gets a message saying the notifications service isn’t running. He has spoken to Fitbit by phone and they tell him that because he has a huawei phone there is a problem.
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sangeet
(@sangeetswiss) reported
@FitbitSupport Can you please help me in finding a service center for fitbit in India? I need to get my Versa 2 fixed
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Marcus d mcgillion
(@mcgillion_d) reported
@FitbitSupport I have a charge 3 and the screen has become very blurred. A reboot when plugged doesn't seem to help. Any ideas?
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Renata Harvey
(@RenHarvey) reported
@FitbitSupport Any idea when you’re actually going to be bothered to fix the restoration graph issue that hasn’t worked for 2 weeks now??
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meghan jaymes
(@redneckqueen96) reported
@fitbit fix your damn app
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