Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • sambillyard Sam Billyard (@sambillyard) reported

    Whilst I understand that its difficult at the moment I'm wondering whether @FitbitSupport actually have anyone working on the live chat, third day now of trying to get through to resolve my issue

  • Debbiejane99 Debbie Howe (@Debbiejane99) reported

    @FitbitSupport . I have messaged a few times asking for someone to help me. But no response.

  • CareerSenseii Yolanda M. Owens (@CareerSenseii) reported

    @FitbitSupport I have a ticket and unable to reach customer support due to ur phone lines down 4 several hours!

  • iPopEditor David Jones (@iPopEditor) reported

    @FitbitSupport I’ve already been through the Chat help twice, each time getting new suggestions for how to fix it. I now have to wait until my workout tomorrow to see if it works. I wish Fitbit would just realize it was the update that messed things up.

  • daniburley Dani Mallorca (@daniburley) reported

    Dear @FitbitSupport I am having trouble connecting my Versa to my Android 'phone since yesterday. It will not connect. I have already turned bluetooth on/off, restarted both Versa & 'phone, unistalled & reinstalled Fitbit app, none of your Faq's are working. Android 7.0 and

  • laurentvitrac Laurent P. Vitrac (@laurentvitrac) reported

    @fitbit my active mins over 200 my zone at 0 fix this bs please

  • shweta1215 shweta kothari (@shweta1215) reported

    @FitbitSupport @fitbit one of the worst company who doesn’t give any kind of customer support , no service center in mumbai .. have bought ur watch ,used only once but it’s not working & no support from you all !! What if watch has some hardware issue do u guys give replacement?

  • Hi_Society_Hair HIGH SOCIETY HAIR (@Hi_Society_Hair) reported

    Another @fitbit broken. I even upgraded my model. This is #5 I have to replace.

  • AkumaTheGoodOni Cole (@AkumaTheGoodOni) reported

    Hey @FitbitSupport, I can't reconnect my Versa Lite to my phone. It has to be on the charger, but I am nowhere near one. I restarted both my fitbit and phone, but nothing happened. Fix this plz

  • pavlumba Pavlos Leptokaridis (@pavlumba) reported

    @FitbitSupport hello. I just bought a new Fitbit Versa 3 and I cannot pair it with my mobile. I have a Samsung mobile. Can you help me? Also, what is the dial code of the customer support's number?

  • SeanMichaelSmif Sean Smiff (@SeanMichaelSmif) reported

    @FitbitSupport Lots of people are having this issue

  • rosiejoyh 𝑹𝑶𝑺𝑰𝑬 𝑱𝑶𝒀 🍒 (@rosiejoyh) reported

    @FitbitUK @shahinaz106310 @FitbitSupport help me get back into my account pls lol

  • SuzieQ87 Suzie💜 (@SuzieQ87) reported

    @SBVT1100 @FitbitSupport I'm having the same issue with my versa2. I did all the steps they recommended but now my versa won't pair up to my phone again.

  • tabtabcola Tab (@tabtabcola) reported

    @FitbitSupport I have been in touch with customer support about my sense that is not, well, sensing. No resolution to cases 38329132, 38404889, 38799845. Can you address the problem?

  • WhoisLeslieJ 𝕃𝕖𝕤𝕝𝕚𝕖 𝕁𝕖𝕟𝕜𝕚𝕟𝕤 (she/her) (@WhoisLeslieJ) reported

    @FitbitSupport I have the Bitmoji watch face on my Sense and I changed my Bitmoji and the watchface won't update. How do I fix this?

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