Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Check Current Status
Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Amy B 🌞🌜⭐️
(@amybuchwald) reported
Don’t bother trying to get customer service from @fitbit They’ll just gaslight you and tell you there isn’t an issue even when you show them proof and send them links to other people posting about the same issue.
-
Amy B 🌞🌜⭐️
(@amybuchwald) reported
@FitbitSupport Thanks for more nothing. I’ve gotten five replies all saying the same thing. If you just said “we don’t know why this is happening and can’t fix it” I’d have more respect for you than just saying there isn’t an issue. I’m done getting the same response.
-
ChrisWildePE #FE #HE
(@ChrisWildePE) reported
@MissAWaters1 @fitbit Yeah it usually takes me a while to figure out why my watch face is upside down when I’ve changed it! Ha!
-
Shubbster
(@SoSportySpice) reported
@FitbitSupport @rita_hagan I just got a Fit Bit Versa 3 and I'm having trouble synching it to my Samsung A50. Any update on what I can do??
-
Dave Allcock
(@wwfc_dave) reported
@FitbitSupport Thanks for your reply. DND had been turned on, not sure how! I have another problem though. Todays walk tracked GPS perfectly well with no dropouts, but the stats have recorded over 1 mile too short. My partners phone tracked the correct distance using komoot. Any ideas pls?
-
Disappeared News
(@DisappearedNews) reported
@FitbitSupport I don't know what you are selling. Please reply to my questions. It appears your app won't run without contacting Facebook. If correct, your app is telling Facebook that I am a Fitbit user. Also reply on the issue of why you think keeping users' DOB is not a security risk.
-
Andy Burns
(@thewellbeing_gy) reported
@FitbitSupport Seems like a WiFi issue on the phone app it had forgotten the password. Took a while for it to accept it Hopefully sorted Ta
-
stitch in time
(@redpolkadots17) reported
@fitbit I paid over £200 for my Ionic watch just over 2 years ago and now it won’t charge. Your support team have agreed all troubleshooting methods have been exhausted and offered me a 35% discount on another watch!! Fix the watch I have! #Fitbit #fitbit #refund
-
Bobby Joe
(@apellbob) reported
@MensHealthMag I wouldn't waste money buying the @fitbit Versa 3. Such a slow watch, poor stats- always behind. I miss the Ionic.
-
Lee
(@lostgiraffe01) reported
@FitbitSupport help can't sync my fitbit sense with the app
-
mark salter
(@msalter2009) reported
@FitbitSupport Hey Fitbit me again. Replacement Fitbit arrived today. Thanks for that. But within 30 mins the battery on Replacement went from 66 to 0. So this is faulty again. Now back using original faulty Fitbit. Is an Update from your broken software ever going to come?
-
Disappeared News
(@DisappearedNews) reported
@FitbitSupport You don't need my email address to find out if the Fitbit app contacts Facebook and won't run if it can't do that, and the second issue of the date of birth which you ask for in registration being a potential security risk. Awaiting your reply on these two questions.
-
Sheena Lakhani
(@Sheena_Lakhani) reported
@FitbitSupport This does not seem to be working. It turns on briefly and then turns off again. Can you help?
-
Billy Hill
(@BillyHi47360310) reported
@FitbitSupport the iOS app on my iPad Air is not working right! It doesn’t sync correctly, IF AT ALL! I can sync it on my laptop, but that doesn’t skater the fact your iOS app is ma Functioning after the last updates!!!
-
Nics
(@NTGrace) reported
@HPluckrose @fitbit Agree! Sense heart rate is completely wrong during workout. I’ve had fitbit since 2012 and never had this issue on previous models.
Check Current Status