Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Alex
(@Amplefridge) reported
@FitbitSupport Worst customer service now you are google. Hate it. Hate the company.
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James 🌶. Benson
(@jimothybringus) reported
@FitbitSupport more and more people are having issues with the sudden battery drain of Versa 2s. I, and hundreds of others, have tried to raise awareness of the issue. We are being told it's our issue. I've tried DMing with you all and have been dismissed.
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allan
(@ahber58) reported
@FitbitSupport I need a supervisor to call me regarding case 40729944. My conversations with three of your reps have led to broken promises, zero follow up and no solution to the Inspire 2 problems. @fitbit
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Dead Randy 🇨🇦
(@DeadRandy) reported
@FitbitSupport It's not possible. Heartrate monitoring is so inaccurate I can't even guess at how my workouts are going. Online chat failed to fix it, so sent to email. After many emails telling me to do exactly the same things and fixing nothing, they quit responding. Device is worthless.
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Kelly L.
(@klynnh0321) reported
Finally got my Fitbit back after not having it for two weeks. I must say, @fitbit and @FitbitSupport were awesome to work with and replaced my device for free when it had a malfunction. Shout out to them today for awesome customer service and issue resolution.
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Karen Duff
(@starskii1979) reported
@FitbitSupport please help me get a refund. I have experienced the worst customer care of my life from you!
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Alex
(@Amplefridge) reported
@FitbitSupport @rakesh3333patra Your support service levels have gone down the drain since google took over
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Rakesh Patra
(@rakesh3333patra) reported
@FitbitSupport its been a tough job to reach to you for support, from last 3 days m not able to contact customer care via any means. Plz help
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crumpet
(@crumpet) reported
@FitbitSupport Hi, my app is up to date. I use an iPhone 7 and it’s on 14.4.2 of the OS. This problem has been happening for the past couple of months. Prior to that it worked fine.
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Sandra
(@crook_sandra) reported
@FitbitSupport my light is not working on my charge 4 😩 only had since September. Can’t get to the settings as can’t see anything on the screen..any suggestions or do I need to take back to the retailer?
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Laura K
(@K4NARSKI) reported
@FitbitSupport I have had my Charge 3 since September 2019. Less than 2 years is not that long. As of today there are lines running across the screen. This is disappointing, as I have no hardware damage to the device. This seems like a common problem. Warrants more than discount
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Oluwa Nartei
(@nii_nartei) reported
@FitbitSupport hey, i have vertical lines showing on my Charge 3 screen. I've tried rebooting, changing the clock face, and charging several times and it is still having those lines. Help?
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KayDeeNOLA #MaskUpLa
(@KayDeeNOLA) reported
@FitbitSupport @jimothybringus I had the same issue after the update. Now my Versa 2 is completely dead in less than 2 years!
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DJ Lady S
(@DJLadyS) reported
the charger for the @fitbit is sooooo trash!!! Tells me that it’s charging to find out it never charged overnight. Soooo annoying. Fix this!! @FitbitSupport
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Cassie Ziebarth
(@chaoticcassie93) reported
@FitbitSupport how does one expect to get help when the online chat is down
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