Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • AyrDelighted Mrs Indyref2021 (@AyrDelighted) reported

    @FitbitSupport Good morning.... Thanks for your help. I've been offered a replacement pebble or discount on a new device. I chose the discount but there was no where to add the code at checkout so now I've paid full price, because I assumed the discount code box must be on the next screen 😢

  • Kid_Awesome1 Kid Awesome1 (@Kid_Awesome1) reported

    @whstancil This is a terrible ad for @fitbit

  • Iron_Megan Megan 🐲 RDC6 🇬🇧Crossroads3 (@Iron_Megan) reported

    @FitbitSupport you can still fix this if you wanted. All I want is a functioning FitBit Versa Lite.

  • Iron_Megan Megan 🐲 RDC6 🇬🇧Crossroads3 (@Iron_Megan) reported

    @edel34498829 @fitbit Don’t hope for help. Customer service sucks

  • KaterinaBeth Kate (@KaterinaBeth) reported

    .@FitbitSupport, is the Sense wristband the same material as the Alta HR? I've had the Sense for 2 weeks and I've been having terrible hives/rashes/burning where the wristband is. I never had that issue with the Alta HR. I'm trying to ID what I'm allergic to.

  • lisztspace Cons T Åhs (@lisztspace) reported

    @FitbitSupport You really go out on a limb to not understand what I am saying. I do not want it to ask me ever again as I have not allowed access and said “No Thanks” when it nags me. Can you please turn this issue over to someone who really understands instead of sending canned answers.

  • acheinemgmailc1 Achein (@acheinemgmailc1) reported

    @fitbit thanks for a ****** watch and terrible customer service. Your product is awful.

  • yminikin Yvonne Minikin 1:1 diet consultant (@yminikin) reported

    @fitbit well another company with very, very bad customer service. Promised a call from a manager within 24 hours!! 48 and counting.

  • paperDJ Terry Hays (@paperDJ) reported

    @fitbit app or device is failing to sync, no matter what I try!! Help!!

  • dinkydikdik Rosanna Lloyd (@dinkydikdik) reported

    @FitbitSupport my Charge 2 is vibrating and won't stop. Have let the battery run down and charged up again but still the same problem, are you able to help?

  • shubhangipathak shubhangi pathak (@shubhangipathak) reported

    @FitbitSupport I did not charge my device for a few months and now it is not functioning. If regular charges is required why is this not disclosed to customers ? What is the resolution for my problem now?

  • shubhangipathak shubhangi pathak (@shubhangipathak) reported

    A dissatisfied customer here. I did not charge my device for a few months and now it is not functioning. If regulat charging is requited why is this requirement not disclosed to customers?! What is the resolution for my problem now?@FitbitSupport @fitbit

  • Iron_Megan Megan 🐲 RDC6 🇬🇧Crossroads3 (@Iron_Megan) reported

    @FitbitSupport I can accept one defective item. But 3 ? Come on. Obviously this means the quality of your products have seriously declined. I have spent months jumping through hoops for you to help me. Waited weeks in between responses.

  • shubhangipathak shubhangi pathak (@shubhangipathak) reported

    @fitbit I did not charge my device for a few months and now it is not functioning. If regular charges is required why is this not disclosed to customers ? What is the resolution for my problem now?

  • Awhita18 Ann H (@Awhita18) reported

    @FitbitSupport my Fitbit Weather App reads “No weather data available, sync Fitbit mobile app to update”. I have synced three times. My mobile app shows it is connected to my Fitbit! Any ideas to fix?

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