Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • GeorgiaPeele7 Georgia Peele (@GeorgiaPeele7) reported

    @FitbitSupport the pulse monitor stopped working on my Fitbit Versa 2. I’ve done all the troubleshooting I could find. I have also done a factory reset. I use this to keep track of my resting heart rate because it is often lower than normal. Could you help me out please?

  • DarknessPsique Ibel Sierra (@DarknessPsique) reported

    I wonder if @FitbitSupport can help, since I cannot even open you website. Why is my IP banned?! I finally get to use my device and now is banned?!

  • yamama_sh Yamama يمامة (@yamama_sh) reported

    Anyone has problem synchronising #Fitbit with iPhone ? @fitbit #versa2 @FitbitSupport

  • minophis Colin Payne 3.5% 🇪🇺💙 (@minophis) reported

    @FitbitSupport Voted, I hope this comes out in an update soon. Changing the swipe down order would also be nice. I activate sleep mode every night but I never use pay.

  • Xerakitty Xera (@Xerakitty) reported

    @FitbitSupport Yes, have tried all of that, we’re extremely competent with websites and tech. We decided to go with a different company instead, as it turns out your warranties for Canada are terrible, and the device is significantly higher priced here than advertised.

  • Nic_Mccracken Nicole (@Nic_Mccracken) reported

    @FitbitSupport I can’t cancel my premium subscription please help.

  • politediscuss Arthur Nonymous (@politediscuss) reported

    @FitbitSupport Nope - returned my one for a full refund the day after I bought it because of how terrible it was. Never buying any of your crap again

  • PeterIstrate Peter Istrate (@PeterIstrate) reported from Salford, England

    @FitbitSupport The device(the watch itself) does not qualify for warranty. The device was bough over a year ago. It's the new band that I got last time(to replace an older band) that is the issue(the issue is on the band). Does the band itself have a warranty?

  • pavanem pavan kumar (@pavanem) reported

    @FitbitIN @fitbit hello team , I have got a brand new Fitbit versa 2. It’s stopped working properly from day 2. Customer support wasn’t able to help with it. What do you advise me to do ? Can someone help@me resolve my issue ?

  • JT52422244 JT (@JT52422244) reported

    @FitbitSupport It’s been a horrendous 2 Months testing, chatting with help desk, justifying why I am not doing anything wrong, more chats, sending watch back. Please stop making me jump any more hoops.

  • JT52422244 mark (@JT52422244) reported

    @fitbit really having issues with charger 5. First one sent for repair as bat life is 1 day. Second one gps doesn’t connect, disconnects when it does. Not working out for me

  • lozzie_uk Lauren Cummings (@lozzie_uk) reported

    Having the #WORST customer service from @FitbitSupport. I haven't had a reply regarding my broken watch for over 4wks now! My claim has been going on since August 2021😡#badcustomerservice #awful

  • YargerAllyn HandleBear (@YargerAllyn) reported

    @PetiteNicoco @fitbit you guys having this issue?

  • baaynn95 بيان (@baaynn95) reported

    @FitbitSupport I hope to solve my problem

  • mbatesco MWBates Someone who writes (@mbatesco) reported

    @Whiskeytagofox @fitbit Wonder if this is a GPS sat issue or a wifi issue.

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