Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Ozman Mirza
(@XHB1TOZ) reported
@FitbitSupport I’ve updated my Fitbit app and now can’t find my family or see anywhere where I can switch to my kid’s profile as I manage it.. can you help n see why this is happening? My profile is Ozman M.
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Anshuman Sharma
(@Anshuman1335) reported
Fitbit Team, My Fitbit touch screen is not working. please suggest me how can Service it with proper service centre... @FitbitSupport
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Chris M
(@mcduffiechrisAU) reported
.@FitbitSupport hey, my Versa 2 hasn't synced since yesterday morning and refuses to. I've reset the Fitbit by pressing the button for 10 seconds, I've turned BT off and on several times - nothing. Help.
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graftkicks 👞
(@dangrafty) reported
@chapperslite @FitbitSupport had the same issues with my account hacked too support don’t help at all but i got mine back last week, message daniel_hacks003 on instagram he helped me...
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Sylvia Dahlby
(@SylvieDahl) reported
@FitbitSupport aloha! My faithful old FitBit One seems to have trouble holding a charge. She charges up ok but runs out of juice in a day or so. Is it time for a new battery or replacement device?
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Jennifer Cothrine
(@JenniferCothr1) reported
@FitbitSupport please help me purchase the protection plan for my new sense... It pops up that I have a certain amount of days to buy it and then dissappears
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Shaun Patsy
(@VandyBuck) reported
@FitbitSupport Hello. I subscribed to Fitbit Premium (annual) in March. It shows in my iTunes subscriptions but my App will/can’t activate Premium. Please help.
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Christopher
(@teesang) reported
.@fitbit has a huge SPAM problem.
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Alison Lidster
(@Starkybaby85) reported
@FitbitSupport need to change my Inspire 2’s clock to 24hrs. Cannot make it work. Help please!
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Tony
(@EElementsFR) reported
from
Nieuwegein, Provincie Utrecht
Hello @FitbitSupport ... it appears that my daily activity isn’t detected by the Fitbit app on my iPhone whereas it’s logged correctly in the Apple health app - which means there’s nothing wrong with the phone. FYI. I don’t have a secondary Fitbit accessory. Any help?
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juliej
(@juliej87309178) reported
@FitbitSupport I can no longer see what my heat rate Is doing during sleep it was fine up until two days ago how do I fix this please
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Elizabeth Riles
(@eriles1973) reported
@FitbitSupport I am on vacation in Costa Rica and my fitbit just died. It started flashing and vibrating. It would not sync. I tried restarting it by holding down the button and plugged it in and now it will not turn on. It is a charge 3.
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🐷π
(@piggiepi) reported
@seaofcakes @FitbitSupport They said it’s a known issue and are working on it.
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Carolyn Chio
(@chiocarol) reported
@FitbitSupport It did not help.
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emer kelly
(@rustyemy51) reported
@FitbitSupport I have a fitbit versa and it is connected to my Hauwai p30 phone. It is a disgrace that every day i must clear my storage in my app setting and log back in to my fitbit settings to get my notifications.. Please can you help me or replace this fitbit.
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