Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Lauren Cummings
(@lozzie_uk) reported
@FitbitSupport Your customer service is terrible. I haven't had a reply regarding my broken watch for over 4wks now! My claim has been going on since August 2021😡
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HandleBear
(@YargerAllyn) reported
@PetiteNicoco @fitbit you guys having this issue?
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Luis T
(@prangana76) reported
@FitbitSupport My inspire HR is not vibrating anymore. It was bought on Nov 2019. I already tried all the ways but did not work. Is there an email to contact you or how can you help me?
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ciara hogan
(@cirhogan) reported
@FitbitSupport having an issue with my aria scales - replaced the batteries today and it is stuck with setup active scrolling across the screen. I have taken the batteries out for 30 seconds and replaced them again. Issue remains
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بيان
(@baaynn95) reported
@FitbitSupport My problem was not resolved properly?! What is this deal?
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JT
(@JT52422244) reported
@FitbitSupport I bought a second charge 5 as I thought the first one was a lemon / faulty and it’s my own bad luck. But when 2 different charge 5 have issues, can we not end my misery and give me a refund on at least one of them?
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Ibel Sierra
(@DarknessPsique) reported
I wonder if @FitbitSupport can help, since I cannot even open you website. Why is my IP banned?! I finally get to use my device and now is banned?!
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mark
(@JT52422244) reported
@fitbit really having issues with charger 5. First one sent for repair as bat life is 1 day. Second one gps doesn’t connect, disconnects when it does. Not working out for me
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بيان
(@baaynn95) reported
@FitbitSupport I couldn't get to the solution?! The link was not shown, the problem is the white screen
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Lisa Piper
(@LisaaTrueBelie1) reported
@FitbitSupport My Insurance Said I Qualified For A Fitbit & Today I Received A Letter With Sign In & Ordering Instructions, Except The Wellcare Page Redirects To A Page Saying Something About Another Path. Just So You Know The UHCs Insurance Page Works.
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Colin Payne 3.5% 🇪🇺💙
(@minophis) reported
@FitbitSupport Voted, I hope this comes out in an update soon. Changing the swipe down order would also be nice. I activate sleep mode every night but I never use pay.
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Brittany 🧘🏻♀️👩🏻🎨
(@purplerainblue) reported
My fitbit charge 3 has a bunch of black horizontal lines and according to the forums, @FitbitSupport does absolutely nothing to help and this is a common issue that will continue to get worse until nothing is visible and honestly wtf
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JT
(@JT52422244) reported
@FitbitSupport It’s been a horrendous 2 Months of testing, waiting, chatting with help desk, justifying why I am not doing anything wrong, explaining why I only have 1 account not 2, more chats, sending watch back….Please stop making me jump any more hoops (1/3)
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pavan kumar
(@pavanem) reported
@FitbitIN @fitbit hello team , I have got a brand new Fitbit versa 2. It’s stopped working properly from day 2. Customer support wasn’t able to help with it. What do you advise me to do ? Can someone help@me resolve my issue ?
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mark
(@JT52422244) reported
@fitbit Dear Fitbit, I bought 2 charger 5. One is sent back for repair as bat life is 1 day. Second one gps doesn’t connect or disconnects immediately. It’s frustrating. I spend hours on Help Chat. I really just want a refund now at least on 1 of them
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