Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • chloeleonard_xx Chloe Leonard (@chloeleonard_xx) reported

    @FitbitSupport hi I got a new phone and having trouble pairing it uk to my watch, why might this be.?

  • Prakash_M_S M.S. Prakash (@Prakash_M_S) reported

    @FitbitSupport my Fitbit Charge 2 notification is not working. Please look into this problem.

  • rwbenton1 Roberta BENTON (@rwbenton1) reported

    @FitbitSupport I have had issues since I got my versa 3 Fitbit 1 last month,the return policy at the store that I bought it expired two weeks ago. it consistently does not correctly track my steps or interface with my health app please help! This is the 2nf time I have reached

  • shirishpatil78 Shirish (@shirishpatil78) reported

    @FitbitSupport my charge 4 has stopped tracking aerobics exercises since last 2 days. I tried everything suggested in fitbit community but no luck. Pls help

  • Rami_Khalawi Rami M A Khalawi (@Rami_Khalawi) reported

    @sucksfacebook @fitbit That’s right, it’s not the right choice for health tracking. I bought it also and I’m very disappointed with its poor performance.

  • janice_utley Janice Utley (@janice_utley) reported

    @FitbitSupport Again, can’t get Versa to sync after a zillion tries. 1) janice.utley @gmail.com 2) IPhone 10, updated to latest version - 14.4.1 3) Cell says Bluetooth is connected to Versa, but app says not, I have redone it a dozen times. 4) I have turned off phone, too. Help!

  • Avsterss Avsters (@Avsterss) reported

    @MopGarden @fitbit Yeah same, had an issue with my band, send two new ones. Best customer support!

  • digant_soni3090 Digant (@digant_soni3090) reported

    @FitbitSupport I am having issues with the Notification. None of the notification are coming up on my CHARGE 4. I have done all basic trouble shooting from the articles such as reboot phone, disconnect Charge 4 and reconnect. Updating firmware. Reboot charge 4. Still no go.

  • jagloriod Jean Anne Gloriod (@jagloriod) reported

    @FitbitSupport Heart rate feature is not working, consequently neither is the sleep tracking feature . I have tried troubleshooting through the forums, but it does not seem to fix the problem. Thank you!

  • bridgetvme73 Bridget Van Manen (@bridgetvme73) reported

    @FitbitSupport not impressed with ******** daughters ace2 that she got for Christmas strap around watch face broken already 😡

  • rfcsharon Sharon Reilly (@rfcsharon) reported

    @FitbitSupport been online asking for help with battery charging problem. Disconnected twice and now can't access the service, says I've reached capacity and to try later. Not great support and watch is still not working!

  • quietnerd Katie (@quietnerd) reported

    @FitbitSupport Thanks for the help! It’s working now, takes a while to load but I can view my sleep data now. Any reason it takes so long to load everything?

  • walshcaitlin Caitlin is waiting until 4/19 😷 (@walshcaitlin) reported

    @FitbitSupport I was going to buy a whole new one since the sensor is 4 years old. Who knows when it'll go considering the band has broken twice. Your shipping times are too slow. I'm literally carrying my sensor on my walks to get steps. So yes I went 3rd party.

  • onebitcpu onebitcpu (@onebitcpu) reported

    @FitbitSupport is sync down again today? I haven't been able to sync all day?

  • lb2mrvl Dennis Berger (@lb2mrvl) reported

    @FitbitSupport My Fitbit versa will not show the time, only a blank screen, even when fully charged. This was happening intermittently but now all the time. Other functions seem to be working. It’s about 2 years old. Thanks for your help. Dennis Berger, Rochester Hills, Michigan

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