Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Paige B
(@iampaigeb) reported
Has anyone else ever had their #fitbit be 1 to 2 minutes behind? Even when you resync and #connect it to the app and it syncs fine? But problem doesn't correct itself? @fitbit @FitbitSupport
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Michelle Turner
(@Michell05007695) reported
@FitbitSupport I have had my fitbit inspire since christmas 2020 and the plastic connector on the watch face that the strap connects to has broken so the strap will not connect making the watch unwearable, what can be done about this please ?
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Linda Lawton 🇩🇰
(@LindaLawtonDK) reported
@julielerman @fitbit I had issues with mine as well it was like the screen went fuzzy I couldn't read anything. I also thought it was my eyes. it was under a year old. warranty covered it. When I sent it in they agreed it was broken.
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Dicktini
(@kaino911) reported
.@fitbit are one of the most burdensome, exhausting products i've ever have to deal with. not only has it always had trouble with basic bluetooth connection (one of the primary functions of the device), now it's just caught in a boot loop after updating, and needs to be replaced.
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Andreas Elia
(@digitalandreas) reported
I deleted my @fitbit account over a month ago, and was charged for fitbit premium a couple of days ago. @FitbitSupport have refused to refund me. Wtf? @CitizensAdvice
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Abby Powell
(@abbspowell17) reported
@FitbitSupport the button on the back of my watch is very loose and my strap keeps releasing without it being pushed in. I've tried different straps and it still falls off. Can you help please. I've had the watch less than a year!
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Jenne B
(@jenne_b05) reported
@fitbit Please Contact Me in my DM's over an issue with an Alta I just bought that isn't working 😢 I have been big on my health lately, trying very hard to get in shape for my childrens sake as I have 6 of them. Then to purchase this and it not work is very discouraging 😓 TYIA
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Paul Underwood
(@PaulUnderwood74) reported
@FitbitSupport Hi, My wife’s Fitbit Charge 4 has fallen apart where the strap meets the main part, can you see if it is still in warranty if I DM you here account name / login?
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daveram
(@daveram1) reported
@fitbit I would like to let you know that your Fitbit Charge 5 is absolute garbage, along with your customer service! I will never again waste my time on your crap product that cannot update out of the box. Three devices (once having a best but rep watch) all fail!
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Patrice Kamb
(@PatriceKamb) reported
@FitbitSupport FitBit Alta is charged but not working
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Iain Halliwell 💙
(@ihalliwell) reported
@FitbitSupport A new product lasts four months , and you are " striving to improve" really ? I'm exporting my data from the app into Google fit and will be buying an Android device , it's a right pain but worth it to move away from poor devices such as fitbits
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Araxie Miller
(@tearaxie) reported
from
Malden Centre, Massachusetts
@FitbitSupport Hello, I just sent it back for a return. Thank you for the help, I am just quite unhappy with this device.
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andywexford
(@andywexford1) reported
@FitbitSupport You apologised for the misunderstanding but your DM shows that you still do not understand the issue. Very poor service.
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Hannah K, ハナ K
(@hannahkauthor) reported
@FitbitSupport I have a problem with my fitbit. Please resolve the situation ASAP.
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Tom Woodford
(@tjw572) reported
@FitbitSupport There is a problem with your website. It won't even let me login. You're forcing me to change my password and then you don't take the password change! What the h?!?!
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