Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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antony millward
(@MillwardAntony) reported
@FitbitSupport Hi I have an inspire.The screen has gone blank and the flashing light on the back has stopped working. It will not sync. It will not reset. It will not update. It is fully charged.This is the 2nd one in 16 mths that has stopped working.Please could you help?thanks
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The 2nd Class Citizen
(@Incognitologik) reported
First @fitbit continually sells on a product that does not make it past 6 months with some defect and then @FitbitSupport comes in and chooses snail pace mail for a replacement. And don't blame this on @USPS ! You guys are trash a company and I want everybody to know it!
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Cary Brown
(@carybrown01) reported
@FitbitSupport having an issue with my fitbit charge 3. It's synching, but I cannot see anything on the screen
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Kerry Holland
(@kerrynholland1) reported
@FitbitSupport I’m using interval training on my ionic but I can’t get it to send to Strava. GPS is on and recorded the run in Fitbit app but not Strava. Can you help me resolve this please?
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Beefcakebilly
(@beef_junkie) reported
@FitbitSupport my charge 3 has just started vibrating constantly today. Performed a long restart, as described on your forums. Now the screen is temperamental and the side button is unresponsive. But it will happily sync. Also a line of pixels has gone out. Please help
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💃🏽RedChingona 🖤 ✊🏽
(@RedChingona) reported
@FitbitSupport need help w/versa 2
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Amy Newman
(@amynew612) reported
@FitbitSupport my charge 4 is not calculating steps or miles correctly. Did the same walk yesterday and today. Today it gave me 2 miles less than yesterday. This happens all the time. How do I fix it?
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shaheen b
(@shayBagudes) reported
@FitbitSupport hi, my versa was working fine this morning and the last time it synced said 80% battery, but as of a few hours ago the screen is black, not charging, not turning on when I try to reset by holding down all buttons. Help please!
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Kathryn Tyson
(@katyson265) reported
@xrozzlesx @FitbitSupport Fitbit refuses to take this issue seriously Now I have the Versa 2 with the same problem only wore it for 3 months and the face came off again
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Simon Morgan
(@drguildo) reported
@luv2cook3 @FitbitSupport You're wasting your time. The reason it doesn't sync is, to put it bluntly, because Fitbit devices are junk. There's no fix, so just expect to regularly be unable to sync and even lose data. Happens to me all the time and support are useless.
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maddisonjanine
(@sparklythings) reported
@FitbitSupport my Versa2 is less than 3 years old and each time a run a half marathon the battery runs out within 90 minutes, but when not running it is good for days, any suggestions on how to fix it please?
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Toria
(@toricambridge) reported
@FitbitSupport @FitbitUK my discount for fitbit says the particular one is out of stock when i click on it but the regular store says it is in stock- help x
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(@ElPrincipe0991) reported
@FitbitSupport hi I am having trouble with my Fitbit versa 2. It for some reason locked & when I touch the screen it says unlock with ur phone. The option on my phone to unlock I tried it but it said denied. So I removed the device in hopes to fix it. Now I cant even add it back
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Felix Perez
(@PerezFelixjr) reported
@FitbitSupport Devices are garbage......this is my 3rd device that fails in 3 years. All Charges...1 , 2, and 3... Hmm, I wonder if 4 will be much better and last more than 12 months... I am not gonna find out.
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Jason
(@jasonleemartin9) reported
@FitbitSupport this is getting really silly and frustrating and tiresome I've paid alot of money for my new Fitbit and it just don't seem fit for purpose again was getting notifications coming through but now nothing I'm now uninstalled and reinstalled the app what's the issue
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