Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • MonardaB Monarda B. Allen (@MonardaB) reported

    @FitbitSupport When I sent back my fitbit II inadvertently sent the wrong charger along with it. I just found the right one and would like to send it. How can "chat" help me with that? Can you issue me a new label?

  • adayinthebay850 K (@adayinthebay850) reported from Panama City, Florida

    @FitbitSupport I have been waiting for weeks on an email or call back to get this trash versa 3 fixed. What is up?

  • StaceyLarkin12 Stacey Larkin (@StaceyLarkin12) reported

    @FitbitSupport my notifications have stopped vibrating and my alerts aren’t working yet.... please help

  • RakeshMishra14 Rakesh Mishra (@RakeshMishra14) reported

    @FitbitSupport hi Rakesh Mishra from India I have furniture versa and left button of watch not working and also tracker not working properly

  • puredobermans Roscoe Desoto (@puredobermans) reported

    @FitbitSupport how do I get my replacement device with my fitbit warranty, I bought the extended warranty through you as well? I've had no response from anyone, and it is disappointing. Please help,

  • kory_chang Kory Chang (@kory_chang) reported

    @abskhonghun @FitbitSupport I’ll help!! What’s wrong jowaaaaaaaaa

  • MyrandaWilson2 Myra🦢 (@MyrandaWilson2) reported

    @fitbit @FitbitSupport I bought my Fitbit at Costco & I haven’t been able to use it because when I do I end up with an itchy burn mark that lasts for weeks. How do I fix this? I need my Fitbit because of my health conditions....

  • MexiLow Tim Paetzel (@MexiLow) reported

    @FitbitSupport my fitbit versa recently had issues syncing, tried following the steps suggested by unpairing it and removing it from the app then re-pairing, after I unpaired I am now unable re-pair. Not sure whats causing this issue.

  • iamnikitabhalla Nikita B (@iamnikitabhalla) reported

    Never again am I buying gimmicky wearable technology **** by @SamsungIndia At least make products that could last a couple of years to say the least! Back to the good ol' @FitbitIN @fitbit - proved it that they truly were market disruptors in the wearable tech space!

  • aka_hannah Hannah (@aka_hannah) reported

    @FitbitSupport It definitely wasn't a syncing issue, and went back to normal pretty quickly. Probably j another weird quirk, I've gotten used to them.

  • clairehenders Claire Henderson (@clairehenders) reported

    Have to say @FitbitUK @FitbitSupport are outstanding. Had an issue with my charge 3 that I bought in March. Gave some advice to try and solve it, which didn't work. Less than 2 weeks later I have a new fitbit. This kind of CS is what all companies should aspire to

  • ScottishKev Kevin McDonald (@ScottishKev) reported

    @FitbitSupport hi I have a sense ui and I am having trouble with the battery. It lasts significantly less than advertised and every time I try to charge it says 'slowly charging' what is the criteria for a normal/fast charge

  • janhawk71 janet hawkins (@janhawk71) reported

    @FitbitSupport please help with charge 2 that wont sync. Tried everything to fix but now wont even pair

  • MonardaB Monarda B. Allen (@MonardaB) reported

    @FitbitSupport Can't seem to get in touch by phone. Had trouble with brand new Inspire2 giving me 7K extra steps. After 3 phone sessions w/you on consecutive days, was told to return it with the charger. I must have sent the wrong charger, because just found right one. How to send? Reuse label?

  • ScottishKev Kevin McDonald (@ScottishKev) reported

    @FitbitSupport This doesn't help, already read this. What is the specific criteria to stop the watch charging slowly? I've tried different laptops and power points.

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