Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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ŞØØŽ 🥂🌠🧸🎧
(@Suziknott) reported
@FitbitUK I need help. My versa lite just wont connect to my blue tooth. I've followed every instruction possible and it just wont pair. Still under warranty purchased 20.7.20 @FitbitSupport have stopped responding. I've done all the links twice over what they asked me to do.
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edwardapwilliams
(@edwardapwillia5) reported
@FitbitSupport I can't sync my fitbit charge 4 with the app on my android phone Huawei P20 lite. It hasn't sync since Monday. I've tried all the suggest measures: on/off Bluetooth, restart phone, reboot device, unpair, remove and download app again. Please help
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Alison Birchall
(@Alisonbirchall4) reported
from
Warrington, England
@fitbit no update again on my broken versa lite, which is less than a year old, two weeks after I contacted your support! Beyond a joke
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Jackie Hall
(@JackieH58139142) reported
@ItsADarcyThing @fitbit I also have trouble syncing my Fitbit with phone app
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Comik99
(@Comik99) reported
@FitbitSupport Hello, I've paired my fitbit Flex with the app, and my steps etc. are correctly showing. However, this data not appearing on the desktop version (it says no device paired) or nutracheck app. Can you help?
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OfficalJatman
(@Officaljatman) reported
@FitbitSupport Thank you for the message @Strava @StravaSupport want me to raise a support ticket too..so between the two apps seems it's not working..
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Alison Birchall
(@Alisonbirchall4) reported
from
Warrington, England
@FitbitSupport Done, not that you’ll tell me anything new! As this has been your response every time I’ve contacted you for an update! Two weeks since I reported the fault and still waiting, poor customer service
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Valerie Burgess
(@Vee_Burgess) reported
@FitbitSupport Since the recent update my Versa 2 won't connect to my phone. I've restarted my phone, the Fitbit and uninstalled and reinstalled the app. It would seem that I am not the only person with this issue, so hope another update is coming imminently to fix this problem!
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Gav 🇮🇪
(@GMurphy_) reported
@FitbitSupport Hi my Fitbit Inspire 2 I got a few months ago isn't charging, can I get some help with this please? Thanks
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💥 LADY🍀FACE 💥
(@shenetherworld) reported
@FitbitSupport Thx but I have followed all suggestions. I'm running OS 10 on android and like numerous folks on community board ever since the firmware update on 1/25/21 my watch wont sync to phone . This seems like a fitbit update issue. Not my phone or watch issue.
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Barry House
(@sucksfacebook) reported
@JacqueRabie @FitbitSupport @fitbit RETURN IT. They are not bothering to fix it.
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Belinda Hill
(@TinkerBel1007) reported
@FitbitSupport my versa lite has suddenly stopped syncing with my phone app. I'm just shown a "couldn't sync, fix it" message. I've done all online fixes on the official help pages with no luck! Please help, I currently have a fitbit that wont sync plus the time isnt even right!
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Barry House
(@sucksfacebook) reported
@FitbitSupport @JacqueRabie The only way you can fix it is by admitting there’s a problem with it. But your leader @ParkJames refuses to do that. Hence why you won’t fix it on a firmware update or conduct a product recall.
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LilRedCass
(@Lilredcass) reported
@FitbitSupport There is clearly a problem right now with syncing issues. Look at your app reviews and Facebook comments. Over the years these devices get more expensive and the sync fails more often. #fitbit #fixthesync
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Scott
(@scottdsellers) reported
@FitbitSupport you're latest Android update seems to be broken. Can't sync my watch and device, seems widely reported on playstore. When will this be resolved please? Rollback your release!!!!
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