Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 16
New York City, NY 2
Proctorville, OH 2
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1
Toms River, NJ 1
Vancouver, WA 1
Olympia, WA 1
Parkland, FL 1
Lexington, KY 1
Landau in der Pfalz, Rheinland-Pfalz 1
Alexandria, VA 1
Wausau, WI 1
Edmond, OK 1
Bayonne, Nouvelle-Aquitaine 1
Miami Gardens, FL 1
Oakville, CT 1
Lawrenceville, NJ 1
Saint Paul, MN 1
Frankfurt am Main, Hessen 1
Ashburn, VA 1
Paris, Île-de-France 1
Wolverhampton, England 1
Lyon, Auvergne-Rhône-Alpes 1
Ooltewah, TN 1
Renens, VD 1
Troncedo, Aragon 1
Bowie, MD 1
La Crescenta-Montrose, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Bardicvoice Mary Dominiak #BLM (@Bardicvoice) reported

    @FitbitSupport Every time we've talked in DM's since that 1/8 contact, you've promised that fixes were in the works. They've never materialized. I can't help but feel that as long as they're out of sight, you're lacking incentive to cure them, especially as you push newer products. 2/3

  • chevinpjc Peter Costello (@chevinpjc) reported

    @FitbitSupport Hope you can fix my ionic. Such a pity that technology which was supposed to last for years (no moving parts etc.. ) fails way before it should and just adds to the landfill holes.

  • GbengaLeigh Gbenga Leigh (@GbengaLeigh) reported

    @fitbit I have a Charge 2 and the screen has gone blank. I've followed the usual advice of holding the button to reset but still not working. Is it true that you've designed this watch so it only last so long? I love it but this is really irritating me now. Can you help pls?

  • BenessereHB benessere,shetland (@BenessereHB) reported

    Fed up with @fitbit going round in circles waiting for my replacement they said it will be sent once they have my other one they recieved it on the 6 th April customer service has been terrible all I get in the end is thank you for your cooperation stay safe fix this fitbit

  • Northlander74 𝔖𝔱𝔢𝔭𝔥𝔢𝔫 𝔍. 𝔍𝔞𝔠𝔮𝔲𝔢𝔰 (@Northlander74) reported

    @FitbitSupport Hi, thanks for the reply, but this isn't whst I'm looking for, I don't have a problem with what activities my Charge 4 uses with and on the app, the screenshot was from the 'track workout' within the app... There's only those 3 to choose from and no way to add any more

  • BobbyPopup Bobby Ngonvoraraj (@BobbyPopup) reported

    @FitbitSupport hi, 3rd Fitbit product and has malfunctioned again. Can’t recharge, can’t turn on after logo. I have up@for moths trying to get it going. Please help.

  • bekamum sharon fleming (@bekamum) reported

    @FitbitSupport help- versa 3 has stopped tracking SP02 for the last 2 nights. No issues prior to that

  • Strug Chris Strug (@Strug) reported

    Hi @FitbitSupport I'm trying to setup my partners old Charge HR on my phone and having problems. I run through setup, the device is detected and I enter the pin but it fails after that. Can you help?

  • VickyVdol Vicky 🌸 (@VickyVdol) reported

    @FitbitSupport Typically isn't good enough. If I've purchased a new one which has broken within 6 months then why have not been sent a new one in a box with instructions, what if this one breaks?

  • aakankshamaurya Akanksha Maurya (@aakankshamaurya) reported

    @FitbitSupport As stated "A well planned loot strategy". Your product works just through warranty time. And then boom you force customers to buy a new one. Bad for pocket bad for environment.

  • nco405 nco405 (@nco405) reported

    @fitbit @madebygoogle Hardware is perfect, but you guys should focus on that awful software. Hard to use, non-intuitive app experience, paid feature everywhere, it's probably the worst after-purchase app experience I had after buying a device. I can't see myself renewing for another device with this

  • chellysaidwhat casket fresh⁷ 🖤💋🦎 ACAB (@chellysaidwhat) reported

    @FitbitSupport thank you for the reply. a case has been made for this issue. it’s just that this is my fifth device in less than four years, and it was a free replacement for the last one that died, which had a protection plan bc of the three that died before it. i’m just very disappointed.

  • sadza5 david warke (@sadza5) reported

    @FitbitSupport if my fitbit was working you could measure how stressed I am. It's 1 month out of warranty and you can't do anything to help?

  • stryder989 Pat Wilson (@stryder989) reported

    @FitbitSupport My 2 yr old Alta HR keeps dying despite me restarting it every day. I see from the internets a lot of people have the same problem. You sold a defective product it seems.

  • daverwdodd Davie (@daverwdodd) reported

    @fitbit hi, my Fitbit blaze has stopped working and will not charge. When it attempts to, it just shows the logo loading. This can be quite pixelated or a broken logo and doesn't show that it is charging.

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