Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Phoenix, AZ | 2 |
| Apple Valley, MN | 2 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Ingelheim am Rhein, Rheinland-Pfalz | 2 |
| City of London, England | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Jo Taylor
(@jo_taylor560) reported
@FitbitSupport my charge5 has stopped responding. Tried reset procedure to no avail. No screen activity at all. Only 6 months old. Help.
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cheyenne autumn
(@crunchcaptain) reported
my fitbit fell off while i was moshing at the bikini kill concert and hundreds of people stomped on it and now for some reason it's not working?? what's up with that @fitbit ???
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Neal Storey
(@nstorey9) reported
@fitbit @FitbitSupport I need assistance. My daughters gmail account got deleted and I think it was what was used to setup her Ace3 - now I can't login to update with the new gmail account. Can you assist me please?
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Ellis _
(@champEllis_) reported
@fitbit your versa 3 is a poor quality device...owned two already and both went bad. Waterproof questionable!, screen fell off just like that!
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*****
(@hooch_hunter) reported
@FitbitSupport I don't know the email. That's my issue
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Ms. Drasby
(@MsDrasby) reported
@GothamNY @fitbit @FitbitSupport Just seeing your message! Interestingly after complaining on Twitter a firmware update was pushed out to my device. Keeping my fingers 🤞 it fixes the issue
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Jessica
(@Schwinnjessica) reported
Anyone else having issues with their Fitbit and the app? Is there an outage? @fitbit @FitbitSupport
-
tony losetos
(@AriShaffirFetus) reported
@fitbit @FitbitSupport Is your site down? All links to buy are down
-
Saint Maggie
(@saintmaggie) reported
Hey there @fitbit @FitbitSupport @FitbitDev I just spent over 40 (forty!) minutes on the phone with Tarik who couldn’t help me & “escalated” my call to a supervisor. No one ever picked up. I need to pursue the warranty on my Fitbit charge 5, which isn’t t working properly.
-
BeachBumCapeCod
(@capecoddin1) reported
from
Boston, Massachusetts
Grr.... I swear I've had the worst luck with both of my @fitbit. When it works its awesome because I have a #TBI & use alarms, timers, & reminders & without it, I'm not as productive. Anyone know of a more reliable #SmartWatch? #ProductivityUpset
-
melony chin ah sang
(@mindful_mel) reported
@FitbitSupport can I have some help please
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Krysten
(@WeirdGirlSoul) reported
@FitbitSupport your ****** *** product just started completely shorting out on me. Turned it off and on, but it's like the button on the side just won't work. **** you people for your ****** products that just stop working. ********.
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Ken
(@KenAlle30708173) reported
@FitbitSupport @fitbit here is the list of events in order. 1) defective device 2) issue recall 3) promise a refund 4) incentivize customers to buy more product 5) don't deliver on refund 6) hope customers forget about refund 7) successfully scam customer
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*****
(@hooch_hunter) reported
@FitbitSupport I can't remember the email I used for my account and when I try to start a live chat it asks me to login
-
Lady Jacqueline
(@snowhite1014) reported
from
Arlington Heights, Illinois
@FitbitSupport so you return a warranty fitbit with THEIR label via @FedEx on 6-14 being shipped to Calexico,CA as of today its still not there & bouncing around CA Checked w/ other users & they didn't have this issue @fitbit doesn't seem to really care to fix this. #fitbitfail