Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Spree_Fur Spree (@Spree_Fur) reported

    But now they are issuing a recall for the reason why it broke, but since I don't have the watch they say I don't qualify for the recall. I have the receipt and the watch is registered to my account still. Can anyone help me??? #fitbit @fitbit @FitbitSupport

  • Spree_Fur Spree (@Spree_Fur) reported

    @FitbitSupport But now they are issuing a recall for the reason why it broke, but since I don't have the watch they say I don't qualify for the recall. I have the receipt and the watch is registered to my account still. Your customer service team doesn't seem to care. Can anyone help me???

  • EmmaZhaan64 Emma (@EmmaZhaan64) reported

    @FitbitSupport is there an issue with the app not syncing? I’ve followed all the trouble shooting tips including deleting & reinstalling the app but it’s not helped?

  • tipsterdad Garry Atkins (@tipsterdad) reported

    @FitbitSupport wondering why are the rubber watch bands breaking so soon on the charge 4 units? It’s terrible for these devices to have such inferior bands. Is there a mesh or reinforced alternative?

  • jonseymour Jon Seymour (@jonseymour) reported

    @lizc92 @fitbit I suspect it is a problem on the cloud side - mine just stopped syncing too

  • HassanK04669650 Hassan K (@HassanK04669650) reported

    @FitbitSupport I have Fitbit Ionic and trying to disable the watch to get coupon and refund. But nothing came. Pls help

  • CevinKarlton KCJ (@CevinKarlton) reported

    The support from @FitbitSupport @FitbitUK is so poor. Got a faulty watch and trying to get it replaced is like torture. Shocking #notfitbit

  • jonseymour Jon Seymour (@jonseymour) reported

    @FitbitSupport FitBit Sense just stopped syncing. Have followed guide restarted everything including watch and phone. Sync now “works”, but pull down refresh does not. Last time this happened was a cloud issue

  • lovesthathawk Zoe (@lovesthathawk) reported

    @FitbitSupport My versa3 has started recording walks (GPS, not auto recognise) even when I'm not moving. At first I thought I must be setting it off accidentally but it's happening frequently now when I'm not touching it and draining the battery. Can you help?

  • hywcheung HC (@hywcheung) reported

    Hi @FitbitSupport, my Charge 3 isn’t charging. I’ve read help page n have rebooted my device, cleaned contact points on device n charging cable, checked power connection. The battery icon w battery % shows when device is connected but it’s not charging. Please advise.

  • myramurphy45 Myra Murphy (@myramurphy45) reported

    @FitbitSupport Your new straps are very poor. Went sea swimming earlier

  • EmmaZhaan64 Emma (@EmmaZhaan64) reported

    @MJKPink @FitbitSupport I’m having the same issue, I’ve followed all the trouble shooting tips and nothing has helped

  • Spree_Fur Spree (@Spree_Fur) reported

    @fitbit But now they are issuing a recall for the reason why it broke, but since I don't have the watch they say I don't qualify for the recall. I have the receipt and the watch is registered to my account still. Your customer service team doesn't seem to care. Can anyone help me???

  • Davebaines Lord Dave Baines🐑🇺🇦🚂🌻 (@Davebaines) reported from Southport, England

    @FitbitSupport Hi. I have a Charge 4. The strap connector on the device has broken, so I can't attach the strap. Can you please advise where I can get this repaired? Thanks.

  • surfingbean1999 alex (@surfingbean1999) reported

    @fitbit @fitbitsupport hey i think the server is down. app has not been able to sync for over an hour. please fix this issue as soon as possible, thank you!

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