Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

Less
More

fitbit Hero Image

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • ljreynol Leslie Reynolds (@ljreynol) reported

    @FitbitSupport your customer service is trash.

  • susanelove Earth Day is Every Day (@susanelove) reported

    @FitbitSupport I’ve had my fitbit charge for less than a year and today the watchband mechanism broke. I am very disappointed AND your warranty website is less than helpful. Can you help me with a warranty claim?

  • deathcvrse kyle 🌘 (@deathcvrse) reported

    not DHL ******* up **** and me not receiving my fitbit band replacement. so they send it back and now i have to wait even longer for my replacement, if they even want to send it my way again 😭 @FitbitSupport

  • Ashmeet06330005 Ashmeet (@Ashmeet06330005) reported

    @FitbitSupport unable to login to fitbit app. (Used the same credentials on website & its working)

  • RichardHibber20 Richard (@RichardHibber20) reported

    @fitbit I spent ££s on a Charge 5 and waited 1 wk for u to send me a broken one. I now must print label, go post office, wait another wk for it to arrive at warehouse, wait "5-10 days" for them to process, then another wk for you to send me one that works. Is this good service?

  • OP4_ArcticFox Arcturus Fox (@OP4_ArcticFox) reported

    Hey @Fitbit @Google why isn't Fitbit Premium included in the pixel pass? Follow up, how in the **** do you think getting to see how ****** my sleep is, is worth $70/year? Thanks - a person who has your product but thinks your pricing is ***.

  • dmpsrconsulting Danna Pelaia (@dmpsrconsulting) reported

    @FitbitSupport I sent an email to all your Administrative Officers and got no response. Is that how you treat your customers? $250 down the drain. You have lost a customer

  • come_play_w_me Rebecca (@come_play_w_me) reported

    @FitbitSupport It appears there’s water in the screen. I’m not sure how to fix it. It’s difficult to read because of the water inside.

  • come_play_w_me Rebecca (@come_play_w_me) reported

    @fitbit how can I fix this????

  • wildwildEmma Emma (@wildwildEmma) reported

    @FitbitSupport daughters fitbit is showing a flashing screen. I've tried doing a factory reset and the screen won't change. Any help?

  • RonMart54636479 Ron Martin (@RonMart54636479) reported

    @fitbit @FitbitSupport Denied a refund on my Premium subscription which auto-renewed after my watch was stolen. Very disappointing, very poor customer support. Policy or not, they should listen to their customers and do right by them. #fitbit #customerservice @bbb_us

  • SheronnieRoo Sheron Rourke (@SheronnieRoo) reported

    @FitbitUK @FitbitSupport every time I request a password reset email I never receive it. It doesn’t go into junk or spam. I don’t want to create a new account so I don’t lose all my progress #help

  • mostafasiam122 Mostafa S. Elsaadany (@mostafasiam122) reported

    @FitbitSupport @fitbit you did nothing to solve my problem as usual … can’t wait to ditch your terrible products and services!

  • TimmyTwoShirts Just George Oh (@TimmyTwoShirts) reported

    @ProgressiveHum1 @fitbit Mine's a Charge 2? (hand me down) and I only had that when I was working solid in kitchen for long hours

  • dmpsrconsulting Danna Pelaia (@dmpsrconsulting) reported

    @fitbit Why doesn't your Administrative Team respond to emails?? A $250 watch that stops barely 2 months out of warranty deserves more than a discount on a new item that will just break down. Absolutely poor customer service

Map Check Current Status