Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Frank Jockel
(@reikioz) reported
@FitbitSupport Hi, our FB charge 5 has stopped sleep tracking and we don’t know how to fix it. ios 16 and FB is 3 months old.
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Rachel
(@RachelGEvans) reported
@FitbitSupport Fitbit charge 4 broken twice in the same place, clearly a fault with this this device and yet I’m told I’m no longer covered on warranty, despite being a loyal customer for 8+ years. Disgusting.
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Amy Sheehan
(@AmyShee68466273) reported
@FitbitSupport I had a Fitbit and it died. You replaced it with a new Sense, which never worked. When I asked for help, you told me to “charge it”. Been “charging” for 5 months. Even paid for new cords. Is there nothing you can do for me after $200+ total 3 weeks of use??
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margot robbie enthusiast
(@ch3wytooth) reported
@FitbitSupport help me please cause ur watch is being silly and wont connect to my phone :(
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Mary OConnor
(@MaryOConnor7) reported
@FitbitSupport absolutely disgusted with the terrible experience! You sent me a faulty item….late…it broke within the 45 day warranty and all you can offer is a discount on a new one! This is an absolute joke! Investigate my complaint properly not just send automated responses!
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Julie Bond
(@K9Freud) reported
@FitbitSupport Anyone else having trouble AGAIN with syncing? I'm sitting right next to my wi-fi router, and still the app won't sync.
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Amy Sheehan
(@AmyShee68466273) reported
@FitbitSupport I appreciate that but these links were sent when the first one died and the second one died. I’m happy to move on but know it costs less to satisfy an existing customer than recruit a new one. Last chance before it goes in the trash.
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TheSkillStack
(@TheSkillStack) reported
@fitbit that’s the 4th device in 5 years that’s ended on me. This one (that I’ve had for 18 months) won’t take a charge. I’m finished with your poor products once and for all!! #wasteofmoney
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Shashank Jaiswal
(@Shashank020590) reported
@FitbitSupport The build quality of fitbit sense watch is not so good, I got it exchanged in first 30days of purchase and strap quality is also very poor as the hook is damaged in just 6 months. What Fitbit is doing?? On the brand name they are taking huge money,quality is waste
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pascalino
(@riggita) reported
@jaksbecker @parkjames @FitbitSupport Had similar experience HIROCRAKESUPPORT on ig help me get it solved support sucks look them up you gonna thank me later
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Porillo Fame
(@strcitaroni) reported
@CeciVit @FitbitSupport Account suspended/banned is usually as a result of violating terms and conditions but if you think you’ve not broken any rule and was banned by mistake, send an inbox to unban_techs on Instagram for quick review and assistance
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shubham borse
(@ShubhamBorse) reported
@FitbitSupport Already try the switching mobile data but not working what to do??
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Willem
(@wvdsteen) reported
from
Auckland, Auckland
@FitbitSupport hi my charger for my Fitbit Sense is broken. One of the pins is stuck, this seems a design fault.
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CeciViteriM
(@CeciVit) reported
@FitbitSupport I am not able to sign in into my account. There is a message that my ip has been banned. Help.
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T H O B I L E ❤
(@Thobile_TWT) reported
Hi @Vitality_SA My @fitbit runs, workouts and HR are not syncing to my @Discovery_SA app. It seems to only be reading my steps and gym card swipes. I've de/re/linked my device. Is there a problem?
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