Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 5
Wheaton, IL 2
Llanelli, Wales 2
Ashburn, VA 2
Jacksonville, FL 2
Minneapolis, MN 2
Baltimore, MD 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Birmingham, England 2
Ozawkie, KS 1
Kaaks, Schleswig-Holstein 1
Kitchener, ON 1
North Conway, NH 1
Magherafelt, Northern Ireland 1
San Bernardino, CA 1
Hamburg, NY 1
City of Westminster, England 1
Eau Claire, WI 1
Waltham Cross, England 1
Madrid, Comunidad de Madrid 1
Antofagasta, II Región 1
Vlotho, NRW 1
Marsberg, NRW 1
Luxembourg, Luxembourg 1
Prince Albert, SK 1
Mérignac, Nouvelle-Aquitaine 1
Pretoria, Gauteng 1
Town of Billerica, MA 1
Paris, Île-de-France 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Rizabellepow Rita Powell (@Rizabellepow) reported

    Is anyone else having trouble with their @FitbitSupport ???

  • GrannySmith1992 Lesley Smith (@GrannySmith1992) reported

    @FitbitSupport I've had my Versa for a while, it's suddenly showing a black screen. Tried a restart, seems dead, even though on charge for 36 hours! Any help would be appreciated-I miss it 😪

  • DawgNature Dawg Nature (@DawgNature) reported

    Hey @FitbitSupport, what's up with the SpO2 sensor not working on the Inspire anymore? Is there an ETA on a fix?

  • vermatanmay4 Tanmay (@vermatanmay4) reported

    @FitbitSupport Since I'm in India and there's no official repair center here, can you guide me on how to proceed? Is there a paid repair or replacement option available for out-of-warranty devices? It's a very expensive fitness tracker so help me someway to get it working again..

  • vermatanmay4 Tanmay (@vermatanmay4) reported

    @FitbitSupport I have a Fitbit Charge 6, purchased in Oct 2023, and it's now out of warranty. The watch is not charging at all despite trying multiple chargers. I believe the issue is with the charging plate or internal connector. (1/2)

  • binarypower binarypower (@binarypower) reported

    @Google @fitbit @sundarpichai yo. Case ID [2-2317000037794] how long is it going to take for you to fix my problem you ********

  • Catheri66724563 Catherine (@Catheri66724563) reported

    @FitbitSupport Hi. Thank you for trying to help me. . I’ve just done that in the specific sequence. The notification is not gone yet. The 3 exercises (manual via the Fitbit device) I logged today are also not showing up in the app. The only thing that shows up is heart rate after the fact. 😕

  • Rachel_Coombs Rachel (@Rachel_Coombs) reported

    @FitbitSupport hi my charge 6 keeps disconnecting from my phone constantly so when people ring me, it doesn’t notify me. Have to keep opening the app to re-sync which is v annoying. I had my inspire HR for over 5 years and never had this issue.

  • RaineHarts sarah raine (@RaineHarts) reported

    @FitbitSupport @fitbit Charge 2 has stopped syncing. Exercised, read readings on watch but the App will not pick up the data. This is the 3rd watch I have bought from you, was told to buy a new phone, which I have done, but problem still here!!! Yes, I Dmd you on Monday.

  • trjamallen TJ Allen (@trjamallen) reported

    @FitbitSupport is there an issue with the Stress Management score. I have a versa 2 & it works, then doesn’t & does again. Has nothing to do with me wearing it as I rarely take it off. It also keeps getting disconnected from Bluetooth. My charge 2 meanwhile has no issues.

  • SmurfMurp Smurf (@SmurfMurp) reported

    @FitbitSupport @fitbit your app updates seems to be down again, second time in less than a week, my app is saying last updated 15 hours ago, for versa 4 watch, why????

  • Notorious_MSA Muhammad Sameet (@Notorious_MSA) reported

    Hi @FitbitSupport It’s been 3 days with no response here or in the Fitbit Community forum. I’m disappointed that my case is being ignored. My Charge 6’s vibration defect started the same month the warranty ended. Please help resolve this fairly. @Google @madebygoogle

  • RichardVergara Richard Vergara (@RichardVergara) reported

    NEVER buy @fitbit @FitbitSupport they lie about their products and if you warranty just expired, they do nothing to help you to get a new one when they claim that their device is water resistant. They should do something to replace it based on that.

  • nibmoss cúnla ní ḃ moss (@nibmoss) reported

    @FitbitSupport can you guys just fix the whole cardio load thing? according to your reddit it’s why you’re losing customers. my app is telling me to do 51-73 or i’m at risk of under training when i go to the gym almost every day & do plenty of cardio??

  • Jay_Mayne_ Jay Mayne (@Jay_Mayne_) reported

    @FitbitSupport app syncing problems happening yet again. Was fine this morning but went down around 5 hours ago

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