Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • djrange range (@djrange) reported

    @ZoltanCOMEDY @fitbit I switched from a Garmin band type thing to a Garmin watch w replaceable bands bc of this issue.

  • sodakeiN Vilmantas (@sodakeiN) reported

    @FitbitSupport Then please help me get my wristband warranty replacement, as this is also not possible with CS. I’m patient person, but on the 3rd day corresponding to get replacement, no colour, no quality, nothing. Product not worth it

  • krishnaswetha krishna swetha (@krishnaswetha) reported

    @FitbitSupport Hi, Got my Fitbit Sense a few weeks ago and was charging fine. Since last week, it is NOT! Tried all the trouble shooting tips: cleaning the ports, restarting Fitbit, changing sockets- No Help so far with that or support teams chat! Anyone here to respond/help?

  • caireland26 🇺🇦Ireland in Philly🌊🇺🇦🌻 (@caireland26) reported

    @FitbitSupport Don't buy it! Worst customer service ever. Called today 4-4-2022 and they refused to help with something they have the ability to correct - they just threw policy jargon at me & didn't lift a finger to help. Good riddance Fitbit - Hello Applewatch! #fitbit

  • zandiegofriarz kevin (@zandiegofriarz) reported

    @ZoltanCOMEDY @fitbit Had the same exact issue. Put a little crazy glue on that side of the Fitbit and it holds like a charm. It may look a little janky with the glue peeking out but what’re you gonna do buy a new Fitbit? In this economy?

  • sodakeiN Vilmantas (@sodakeiN) reported

    @FitbitSupport am I on ignore list? I need help getting wristband replacement. Which is absolute awful quality and last not more than 6 months before you need to get new ones. Customer support has zero flexibility, offering only black colour, which is not what I got or want.

  • TheAlienComic Alien&DougieComics (@TheAlienComic) reported

    What happens to all those watches people send back or throw out when they get frustrated with @Garmin @FitbitSupport and @Apple customer support? Do they recycle? How much additional garbage or waste is there because they refuse to fix (1) tiny 5¢ part? Where's corporate morals?

  • RiaStruijs Ria Struijs (@RiaStruijs) reported

    @PaulaLou73 @FitbitSupport I have the same problem.

  • Maverick3887 Sameer Parihar (@Maverick3887) reported

    @FitbitSupport I AM NOT ABLE TO CONNECT TO THE GIVEN NUMBER ON THE WEBSITE YOU HAVE SHARED. BECAUSE THAT NUMBER IS ALWAYS BUSY... THIS IS THE SECOND WEEK AND I HAVE TRIED TODAY AS WELL AND THE RESULT IS SAME. YOUR EMAIL SUPPORT IS ALSO EXTREMELY LAME AND DOES NOT HELP AT ALL.

  • caireland26 🇺🇦Ireland in Philly🌊🇺🇦🌻 (@caireland26) reported

    @fitbit Don't buy it! Worst customer service ever. Called today 4-4-2022 and they refused to help with something they have the ability to correct - they just threw policy jargon at me & didn't lift a finger to help. Good riddance Fitbit - Hello Applewatch! #fitbit

  • kackers64325 kackers (@kackers64325) reported

    @FitbitSupport having trouble with my Charge 4, the internals work but the screen almost never displays anything. It comes up with the loading bar if i change the clock face in the app, then turns off again (1/2)

  • Applyyourmind Liz **** (@Applyyourmind) reported

    @fitbit My Sense stopped charging. I am my way to Oz on Wed. They said they would send one there as under warranty. Then it worked so I said all good. Not working for last 3 days but no response from Fitbit to 3 emails.

  • Wisehart Christopher Boyd Wisehart (@Wisehart) reported

    @FitbitSupport How do I fix my Fitbit's Weather location? Clearly Hillsboro Oregon's temperature has not be 2 degrees in a very very long time.

  • etrino Christopher Murray (@etrino) reported

    @fitbit The problem isn't my phone; it's Fitbit's poor understanding of either "target weight" or arithmetic. Are you suggesting I can fix that on the web site and in the iOS and Android apps just by rebooting my phone?

  • david722TX David (@david722TX) reported

    @fitbit other than getting the same form letter response from “advanced tech support,” how do I get actual help for a new Charge 5 with no more than one day battery life WITH ALL USEFUL FEATURES ALREADY TURNED (before you provide the same unhelpful suggestion for a 5th time).

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