Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 19
Proctorville, OH 2
Vancouver, WA 1
Olympia, WA 1
Parkland, FL 1
Lexington, KY 1
Landau in der Pfalz, Rheinland-Pfalz 1
Alexandria, VA 1
Wausau, WI 1
Edmond, OK 1
New York City, NY 1
Bayonne, Nouvelle-Aquitaine 1
Miami Gardens, FL 1
Oakville, CT 1
Lawrenceville, NJ 1
Saint Paul, MN 1
Frankfurt am Main, Hessen 1
Ashburn, VA 1
Paris, Île-de-France 1
Wolverhampton, England 1
Lyon, Auvergne-Rhône-Alpes 1
Ooltewah, TN 1
Renens, VD 1
Troncedo, Aragon 1
Bowie, MD 1
La Crescenta-Montrose, CA 1
Port Charlotte, FL 1
Whitman, MA 1
Newnan, GA 1
Trier, Rheinland-Pfalz 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • felinefromspace Spacecat (@felinefromspace) reported

    @MissMurda954 @FitbitSupport It’s annoying when you know it’s a software issue too, not the watch. The android app is working now at least. That discount would do me no good (it was a gift and i’m broke) so I’m getting insurance. Thanks for the tip.

  • dpdaza D² (@dpdaza) reported

    @FitbitSupport so I updated my Versa to version 72.1.15 and my battery life went from 4 to 5 days before (as advertised) to about a 1 day and a half now. Are y’all aware of this issue?

  • spookytate What is your 'fair share' of someone else's wealth (@spookytate) reported

    @FitbitSupport We have a Fitbit Charge 4, not yet 12mths old and the strap has broken, you have gone very quiet and no longer communicating with us. Will you be replacing the faulty product?

  • SinghVibhakar vibhakar singh Deo (@SinghVibhakar) reported

    @FitbitSupport very dissapointed with fitbit support team, i had a replacement of fitbit versa whose screen went off, the product has been returned to fitbitindia, a replacment was promised but no communication for 1 month even after repeated mails,kindly help Case no: 41553923

  • JVPang JVP (@JVPang) reported

    @FitbitSupport need assistance on my charge 3. Doesnt charge and it gets hot whenever i do. Its not working anymore and this item was just a replacement

  • islamath 🇲🇦 𝓡𝓐𝓗𝓘𝓜 Μωάμεθ - راحم محمد 🇵🇸💉💉 (@islamath) reported

    @FitbitSupport the fitbit coach windows app is not working, bad gateway error at login

  • SeattleHunters John D. Hunter (@SeattleHunters) reported

    How to lose customers 101. @fitbit pushed an update to my device. Froze my watch. Support was no help. Their solution? Here's 35% off a new one. Wow

  • btskinn Brian (@btskinn) reported

    Hey, anybody out there with a @fitbit Inspire 2. We got one and it's overall fine, but the sleep stage tracking isn't working. It's showing awake/restless/calm, but not light/deep/REM stages. No complaints about bad heart rate sensing. Is there some trick to turn this on?

  • PoliticalMBA Ms. Political MBA (@PoliticalMBA) reported

    @FitbitSupport Your returned DM is the reason I will NEVER buy another one of your products. The screen being too dim is a KNOWN issue. You’ve had LOTS of complaints. There is message board after message board with the same complaint. Your customer service is 💩.

  • mellimac8 Melissa Mcdonald (@mellimac8) reported

    @spookytate @fitbit I contacted fitbit and they've sent out a replacement. DM them to see if they can help you

  • spookytate What is your 'fair share' of someone else's wealth (@spookytate) reported

    @mellimac8 @fitbit We have the same problem, not yet 12mths old, where is Fitbit customer service on this problem?

  • MinThomp Mindy (@MinThomp) reported

    @MissMurda954 @FitbitSupport They took care of my watch while under warranty. My current issue is with the charger. It's not a great design...

  • StealthRadek .name{display:none;} (@StealthRadek) reported

    @clairecarlile @fitbit @FitbitSupport "Look, by introducing this fake error our retention rates are off the scale. Let's keep it and if someone challenges us we blame technical issue. Now, time for Solitaire..."

  • oilymamalani Lani Yearicks (@oilymamalani) reported

    Is there a known issue with @fitbit not sending notifications? My fitbit is less than a week old and I'm not getting notifications. Not calls or texts or my 250 steps per hour.

  • christook christook (@christook) reported

    @FitbitSupport argghh! Just ordered a new Fitbit with you folks thanks to the discount code on the app. I was not prompted to fill in the code at any point & assume I’ve paid full price! Can you please help?

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