Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Noida, UP | 1 |
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Valencia | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Brittany | 1 |
| Berlin, Berlin | 1 |
| Barrow in Furness, England | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Shannon Tuten (@UDarnTuten) reported@allin_dude @fitbit I have a bad shoulder (see ortho Monday for a plan) so it allows me to PT my shoulder and swim even though I have to make accommodations for the bad wing. I’m down 10 lbs since starting.
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ScoutsHonor (@ScoutsHonor) reported@FitbitSupport Between the issues you were having with your servers and then the mood study that was constantly vibrating on my phone, my battery suspiciously wont charge now even though it says medium. Help???
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Belinda White (@missbelwhite) reported@FitbitSupport I've been trying to contact you on live chat and on the phone or morning but having no luck, do you have a problem?
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suziallen@btinternet.com (@suziallen5) reported@jlkeeljr @FitbitSupport Mine has been unable to sync for a few days now. I’ve essayes Fitbit but still not working, although they told me it’s been fixed 😡
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Hamidreza Sarafan (@HSarafan) reported@FitbitSupport @rtmcmjr It's not working for me
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Christina Asburry (@xtinarose622) reported@fitbit why are you not giving back my refund for my #recalled #fitbiticonic watch? UPS shows delivered 9-15-22. Fitbit says they never received it. Today still don’t have refund and don’t know what Fitbit is doing to resolve the issue after 5 calls since 11-7-22.
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ꑄρą☾ҽվꌗԵ𝕣 ᗩ꒝ёყ๑ (@spaceyystraceyy) reported@fitbit @FitbitSupport why can’t you replace my Fitbit luxe I purchased less than a month ago? the watch face doesn’t connect to the metal band properly so It fell off my wrist & is lost… this is a product malfunction- I doubt it’s intended to come off while wearing? Pls help!
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◽️tweet◽️ (@_tweeeet_) reported@FitbitSupport Well, though it's working now, detailed sleep data is lost for one night. I see a lot of people reporting the same issue, so I suspect a DM won't solve anything.
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Elaine (@Elaine79662315) reported@FitbitSupport Hi Ihave deleted and re added the app. Deleted and re added the watch. Guess what still the same issue. On average my zone minutes are around 70. Last two days since your problems only 14. Please don't try to tell me it's not a fitbit issue. It needs looking into and resolvin
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#MybodyMYchoice (@UponDuhMnt4) reported@FitbitSupport They’ll ask for all kinds of information then, they’ll just stop responding to you! Won’t help fix a problem you may have! Totally unreliable!!! RIDICULOUS!
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Rachael (@Rachael73193082) reported@FitbitSupport anyone else having issue with their Fitbit again?
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Marc Wolfsfeld (@technologypro) reported@fitbit @FitbitSupport any thoughts on why you are ignoring my issue?
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Liz Farrell (@LizzieF_C) reported@FitbitSupport Dear god. This has nothing to do with the model. It has to do with your servers going down twice this week, resulting in no sleep metrics for two nights in a row. Yes, definitely time for a new brand. One with a support team that can pass a reading comprehension test.
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Linda Scott (@LindaSc81009138) reported@FitbitSupport Fitbit can’t sync. It says it’s offline. Network is up and everything else connects
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Nolan Flodine (@FlodineNolan) reported@FitbitSupport How about you resolve the issue where you are scamming your customers and not refunding people for their fitbit ionics that we had to send in?
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