Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 3 |
| Bigastro, Valencia | 1 |
| Gilbert, AZ | 1 |
| Reutlingen, Baden-Württemberg | 1 |
| Bangor, ME | 1 |
| Charlotte, NC | 1 |
| Tucson, AZ | 2 |
| Indianapolis, IN | 2 |
| Frankfurt am Main, Hesse | 1 |
| Phoenix, AZ | 1 |
| Altoona, PA | 1 |
| Sarreguemines, ACAL | 1 |
| Noida, UP | 1 |
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Marvin Matthews 🇨🇦 (@krimar) reported@FitbitSupport Is there any help out there?
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Briana Lagos 👩🏽💻 {a6} (@brianarants) reportedI order a watch for my mom from @VitalityUSA and then get no shipment update. Now they tell me it’s been fulfilled and to check on that status with @FitbitSupport who also tells me they can’t check on the shipment status since I ordered thru third party. Someone ******* help me.
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Murthy Vipravarna (@MVipravarna) reportedMy Fitbit Versa 4 failed with a red X error right after an OS update notification. Support says warranty is over. Requesting escalation as this seems update-related. @FitbitSupport
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Pee Wee (@peewee4331) reported@FitbitSupport I am new user trying to create an account for the first time I am using the Sign in with Google optionThe app and website keep looping me back to an Existing Fitbit Account screen that I cannot bypass.I do not have a legacy Fitbit login; How do I fix this?
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ও ღ (@Zoe24354074) reported@FitbitSupport hi, I reached out a few days ago and was asked to send my details privately. What is supposed to happen now? Issue still not fixed in the Fitbit app (app notifications blank with no apps to select)
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Helen McGrane (@bodhicat) reported@FitbitSupport Where is the historical Sleep Stage data??? It disappeared today. Please fix it!!
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Aden (@anaden2023) reported@WazT555 They are trash go with something else @FitbitSupport
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Matthew Halmshaw (@matthewhalmshaw) reported@FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad
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Simon Atherfold (@Grumpysworld1) reported@FitbitSupport It won't let me! I press the envelope, the screen flashes and that's it. I'm getting frustrated now, I use this Fitbit to monitor my heart, I have Atrial Fibrillation. Is there an email address I can send something to? Please help me I need this.
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Crystal (@CryssyJ824) reported@FitbitSupport Look, I'm poor and can't afford to upgrade my Inspire 2 and OS 12 Android. But I would appreciate it the app didn't delete my water intake after I type it in!
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samantha 🖤 (@samanthamuskett) reported@Jessicayoung_99 @FitbitSupport Mine been doing the same. Did all the log out force quit nonsense, it’s still doing it. Guessing a bug they’ll release a fix for soon …hopefully
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Ruthy Corbett (@Ruthycorbett) reported@FitbitSupport It is not working no one is talking to me on facebook messenger. Please is it possible to synch aria scales to the new version of the app?
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Sara (@Plant1Sara) reported@FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere
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Christine McDonald (@Clubby_R8) reported from Gold Coast, QueenslandDamn stupid @fitbit keeps freezing on me. The only way I have managed to find to fix it is uninstall the app and reinstall it, plus try and turn the actual watch off. I am starting to wonder if its slow stuffing up 🤦🤔 @FitbitSupport
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Timothy Columbus SR (@TimCoSrColumbus) reported@FitbitSupport I cannot contact you people the worst support system. I have dealt with three days. I’ve been trying to get a reply from you people. Pretty sure this will be the last Fitbit that I purchased.