Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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jackieh2009
(@jackieshoes) reported
@FitbitSupport I have sent you guys two DM’s about the problem I am having with the app. Please could someone reply to me? Thanks Jackie
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Paul Cartwright
(@PaulyCartwright) reported
@FitbitUK @FitbitSupport NOT HAPPY! Bought 2x Charge 3s – 1 for me, 1 for wife (both still in UK warranty). Wife's has been replaced twice for dim screen. Mine has developed same issue. Support agent tells me I've already had replacement and should use that!! #customerservice
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Bethany
(@bethanymorris83) reported
@FitbitSupport my fitbit sense hasn't synced since 12:45am EST. It keeps telling me it cannot sync. Seems like the same issue as yesterday.
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Nelly
(@NellCee) reported
@thx1142 @FitbitSupport Hello I am having the exact same issue with the Nutrients drop down missing for the current day. Is there any way to fix this? @FitbitSupport
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D.S
(@1slandb3auty13) reported
@FitbitSupport I didn't get one. I posted images of the issue and what I did. Then the app/website was glitching so I posted images regarding that. I think everything got put as the same when it was 2 different issues. I did message again regarding it but no reply.
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Bethany
(@bethanymorris83) reported
@FitbitSupport @mamazine224 It might have been fixed yesterday, but I woke up with the same issue this morning. Not able to sync yet again
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The Rumster
(@the_rumster1965) reported
@FitbitSupport hi, the ******** my Charge 3 has broken and your website doesn’t help. Can you help please?
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mandycos
(@mandycos2) reported
@FitbitSupport I have been unable to re sync my Fitbit charge 4 since it stopped working about 6 months ago. I have tried everything recommended without success. Don’t know what to do next. Emailed your help support desk but never got a reply
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D.S
(@1slandb3auty13) reported
@FitbitSupport Thank you but what now? Do I need to send the issue in chat again? Will it be reopened?
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Barbara
(@bumkins1) reported
@FitbitSupport No problem my app is working, I didn't need to logout, it's been ok since yesterday afternoon. My message was a pleasantry
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PROJECT BLUE BEAM
(@truthalan) reported
@FitbitSupport Last time you wanted to DM you waited for days to reply to me !!!! By which point the battery had run out on the lost ( faulty strap ) device leading to absolutely no hope of it being able to be tracked down 👏 do you understand 2 devices you have shafted me with now!!!!!????
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PROJECT BLUE BEAM
(@truthalan) reported
@FitbitSupport @fitbit MANAGER & EXTENSION NO. PLEASE ! DISGUSTING CUSTOMER SERVICE—— TERRIBLE PRODUCTS EVERYONE I DO NOT RECOMMEND ! TERRIBLE CUSTOMER SERVICE / SUPPORT 🛑
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Scott Pulvermacher
(@Castincowboy) reported
@Robin90676764 @FitbitSupport Yes return it quickly. I’ve had 5 #ShitBit and all were problematic. Warranty dept will not help until warranty is past then they tell you they can’t help you! #NeverFitBit
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Danielle Bowman
(@Purplevangel) reported
@FitbitSupport my Fitbit is not syncing. Need help
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shel petrie
(@PetrieShel) reported
@Robin90676764 @FitbitSupport I’ve been with them since 2018. I’ve never had an issue until just recently and it’s only been with the app. With any app that is upgrading there is going to be bumps. They stand behind their products so I’d give it a bit before you throw in the towel.
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