Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bigastro, Valencia | 1 |
| Gilbert, AZ | 1 |
| Reutlingen, Baden-Württemberg | 1 |
| Bangor, ME | 1 |
| Charlotte, NC | 1 |
| Tucson, AZ | 2 |
| Indianapolis, IN | 2 |
| Frankfurt am Main, Hesse | 1 |
| Phoenix, AZ | 1 |
| Paris, Île-de-France | 2 |
| Altoona, PA | 1 |
| Sarreguemines, ACAL | 1 |
| Noida, UP | 1 |
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Diane (@SoCalValleyGal) reported@FitbitSupport I've done everything I can to try to fix the problem, I'm not the only person having the problem, ever since Google took over apparently that's when the problem started.
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John Rooney (@John_Rooney) reported@FitbitSupport my Charge 6 won’t synch. I tried disconnecting it from the app and now it won’t reconnect. Help!
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John OConnor (@jeoconnor56) reported@fitbitsupport, my android fitbit app (version 4.6) doesn't have the option to move my data to Google, as shown in your online help page. How can I move my fitbit data to Google? Thank you.
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Constable Jones (@Dave25480117468) reported@FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.
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jiminiowa (@jimmyd108) reported@FitbitSupport loving the new app. But I can’t locate where to input weight & fat percentage. Help!
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🌈Joe Lenington🏳️🌈 (@joelenington) reported@FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM
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Jessica Young (@Jessicayoung_99) reported@FitbitSupport Can you fix this please? It’s been 2 days.
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Helena Rydfjord (@Rydanfjordan) reported@FitbitSupport hey, my screen on versa 3 isnt working properly. The screen shows time correctly, alarms etc, but won’t respond to my touch. Force restart didn’t help, am om 90% battery. What can I do to make it work properly :)
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Murthy Vipravarna (@MVipravarna) reportedMy Fitbit Versa 4 failed with a red X error right after an OS update notification. Support says warranty is over. Requesting escalation as this seems update-related. @FitbitSupport
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Tallestpurpl (@Tallestpurpl) reported@charlesarthur A Nest thermostat is the worst bit of tech I ever bought. Privacy nightmare, limited functionality unless you give it all of your data, not designed for purpose. I would have said the @FitbitSupport that needed replacing four times but I got my money back for that. Both Google.
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Kind Transparency (@Afrye262632) reported@FitbitSupport Why would fitbit help me with my thermostat? It's fixed now.
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Eneleak🍷 (@kaeleneak) reported@FitbitSupport my Versa 4 clock face isn’t working properly and I’ve tried to change it on the app but that’s not working either. What’s going on?
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Mat (@mirko_atlas) reported@FitbitSupport Fitbit 4.58 issue
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Dave Kettley (@dkettley) reported@FitbitSupport The face plate on my Versa 4 has fallen off. I keep my fitbit dry, don't allow fat or oil to get on it, wipe it down daily when I take it off to shower. The first two both died the second the warranty died.
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Ankit Srivastava (@ankit_0202) reported@FitbitSupport can u help?? As Fitbit is now part of google only and the issue is reg google pixel 2 watch. @consumerforum_ , FYI we are observing products by google and Fitbit, that can burn hands due to heat generated by inbuilt sensors.
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