Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 10 |
| Apple Valley, MN | 2 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Spencer 123
(@Spencer83809805) reported
@FitbitSupport I can't seem to log onto my Fitbit app... can you help
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Taren Smith
(@Taren1017) reported
@FitbitSupport hi! I bought a Luxe in May. It worked for a month or so and hasn’t worked since (doesn’t receive notifications, won’t respond to wrist movement). Was discussing via email support but have stopped receiving replies. Can you help?
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Happyazz
(@Happyazzz) reported
@FitbitSupport I have a vitbit versa 2 that the screen keeps flickering. I have reset it a pile of times and still does it. Is there any help with this?
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Michelle
(@ZomMichelle) reported
@sachtab24 @fitbit They won't. They don't even plan to issue your refund.
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Ariana Pollack
(@arianapollack) reported
@FitbitSupport Another day another reach out to Fitbit that got me nowhere. This company teaches its customers like garbage. A replacement should not take this long.
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408Nate
(@408Nate) reported
@FitbitSupport Soooo... My Sense (purchased July) has stopped charging. Totally bricked, tried everything. Contacted your chatbot for return help and didn't get anywhere. I gave it a shot, but I've had nothing but problems with this device and would like to return. Can u help?
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Karen Rubin
(@karensrubin) reported
@FitbitSupport offers the worst customer service. I was promised a discount code today and then later emailed me and told me they made a mistake and I can’t have it. TERRIBLE. What kind of company does that?!
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Supriya Sodhi
(@supriyasodhi) reported
@FitbitSupport I'm sorry but that's just nonsense. I don't want a replacement if you can fix the firmware issue that you caused in the first place. if my only option as a customer is to throw the 200 euro smartwatch away I'm definitely not recommending anyone buy a Fitbit!
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Julianne Townsend
(@JulianneTWeston) reported
@FitbitSupport Hello, my charge 2 won’t display or buzz my incoming calls and text messages anymore. How can I fix that?
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Emrah
(@EmrahB64) reported
@FitbitSupport I've tried everything, including your solution offer and the ones implied in the community, but nothing changed. The problem seems beyond me cause many users using different devices experience this problem. I've already sent my info in the thread and resending via DM. @parkjames
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Los T
(@los1214) reported
This @fitbit ionic recall program is the worst. Still waiting for my refund to arrive smh
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Tino
(@angryshtroumph) reported
@Payoneer_Help Thank you. You've done your part Now waiting for @fitbit @FitbitSupport to solve my refund problem that been dragging for 4 month now.
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Kiana Lewis
(@kianalew) reported
@FitbitSupport Several people including myself have posted inquiries regarding the app and a specific feature that is not working properly. We all have the same complaint & these same complaints date back to earlier this year. What is being done to correct this?
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Hal Sulu
(@HalSulu) reported
@FitbitSupport I have an issue with the charge 5 with inaccurate heart rate readings while walking. I have compared with a older Garmin forerunner with chest HR monitor and the Fitbit reading is completely off. I have recorded the readings and can send them.
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kathleen sweatt
(@kathleensweatt1) reported
@fitbit I would like my refund.March my ionic was sent.Still no refund and the same run around.i have sent 2 ionic back.and I have not received payment on either. Help!
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