Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Ask_the_birds Rachel (@Ask_the_birds) reported

    @FitbitSupport @fitbit @FitbitUK bought a Charge 4 via Amazon July 20 (item number 202-2501663-7891565) which still works in general but screen no longer illuminates so most functionality is lost. It should have lasted longer than < 3 years. Please help!

  • muditbadlani Mudit Badlani (@muditbadlani) reported

    @FitbitSupport Few months old Charge 5 battery drastically degrades overnight with no change in settings. Your support team (via email) tells me to change GPS (dynamic to phone), drain remains and their response is that this is normal. Are you joking? I want a fix or refund.

  • VirenCh02417272 Viren Chauhan (@VirenCh02417272) reported

    @parkjames Hi James hope you can help. My daughters Fitbit has stopped working, blank screen. It is a known fault, all I want is either to fix it or a replacement. It is less then 5 years old. The customer service is poor. @FitbitSupport

  • AngelDarknessX 🌙мαяια💚🤍💜 (@AngelDarknessX) reported

    @fitbit @Super_Mario5 So basically ur going to change the system up to try to force users to pay. That's what it will come down to

  • harsha724 Harsha (@harsha724) reported

    @FitbitSupport can u pls help me order the versa 3 straps. Mine is broken and I am having a difficult time ordering original ones in India. I need in black colour. Pls help.

  • BeardyLox BeardyLox (@BeardyLox) reported

    @FitbitSupport the whole top part of my charge 4 band/strap holder has come off. Is there a way to fix this?

  • hollisst Hollis (she/her) (@hollisst) reported

    .@FitbitSupport has the worst support I have seen in a long time and is about a lose a long term customer over a $150 replacement. Let's see if they respond to my email.

  • ngumeh NgumeH (@ngumeh) reported

    @FitbitSupport hi I bought 3 pieces fitbit charge 4 for my mom, son and wife. All 3 have the band broken. Please help I'm in kenya

  • JRReign13 jrreign13 (@JRReign13) reported

    @FitbitSupport worst customer service ever! Good riddance to @fitbit hello @Garmin

  • p_grover Parag Grover (@p_grover) reported

    @FitbitSupport Hi My Fitbit charge 5 is showing red light continuously and not recording any data. Pls help . Your chat function is also not working under help & support. I have tried all possible troubleshooting steps but in vain. Kindly suggest the solution

  • JadeOMalley Jade O'Malley (@JadeOMalley) reported

    Since 7 March I have been conversing with @FitbitSupport only for them to ask me today what the issue is…. Please can you sort out my syncing issue once and for all I have but been able to use my watch for ages 😤

  • VirenCh02417272 Viren Chauhan (@VirenCh02417272) reported

    @FitbitSupport . Issue with Fitbit versa lite. Screen is blank. Out of warranty. But known fault. No help in. Fixing it or replacing it. Not a happy Fitbit user.

  • bhvyjain Bhavya Jain (@bhvyjain) reported

    @FitbitSupport my charge 3 has stopped working within 18 months of purchase. Second time this is happening (had charge 2 earlier which faced a similar issue). reached out on chat, tried all troubleshooting steps. Have email-ed as well. Any chance of getting a reply there?

  • alana_deadly AlanaDeadly (@alana_deadly) reported

    @RichieWray05 @Apple @fitbit I honestly havent had an issue, but so long as im never hungry, then im fully good. But yeah-If you love sugar etc, then it is a big lifestyle change

  • KeriKump Keri Kump (@KeriKump) reported

    @FitbitSupport my heart rate monitor is not working. I’ve tried restarting the watch, charging it, turning the setting off and back on again and nothing is working. It just shows 2 - - by the heart.

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