Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 11
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1
Toms River, NJ 1
Vancouver, WA 1
Olympia, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • vivleibrandt Vivian Leibrandt (@vivleibrandt) reported

    Help!!! My @fitbit #Charge4 does not want to charge. Please help @FitbitSupport

  • YuriIto5 Yuri Ito (@YuriIto5) reported

    @FitbitSupport my Charge 4 has stopped showing my Oxygen level.... I have rebooted the device.... Anything you or I can do to fix this?

  • LadyAnnette5 Annette (@LadyAnnette5) reported

    @TraceyandHarry @FitbitSupport Exactly my issue too - I want it in platinum not gold

  • Cuppa_and_Cake Amy James (@Cuppa_and_Cake) reported

    @FitbitSupport updated my Sense with the latest firmware on Tuesday. The battery now lasts barely 12 hours from a full charge. I’ve shut it down and restarted it but still have the issue. Please can you assist?

  • _aditya77_ Aditya Singh Rajput (@_aditya77_) reported

    Upon contacting @FitbitSupport , they kept on sending me links which were not usefull,and saying it can't be replaced ,while I was just looking for a solution to fix it and no where I had asked for a replacement. I just hope product as expensive as this work longer @fitbit .

  • reginacalabrese Regina “Fully Vaxxed Resting ***** Face” Calabrese (@reginacalabrese) reported

    @FitbitSupport That’s great except for the part where your service is 100% unhelpful. I’m ready to throw this barely functional piece of garbage into the nearest lake.

  • lee_desmond Desmond Lee (@lee_desmond) reported

    @FitbitSupport And just solve the graph No data issue. Nothing more and nothing less

  • XsashkieX Sacha (@XsashkieX) reported

    @FitbitSupport my fitbit isn't scoring my sleep every night... How can I fix it please?

  • hubbahubba70 hubbahubba70 (@hubbahubba70) reported

    @fitbit my sons Fitbit #charge2 won't 'charge' it buzzes when the charger is switched in but nothing! It's not old. Can you help?

  • special5757 sarah mustoe (@special5757) reported

    @FitbitSupport my charge 4 HR (bought in June, replaced 3 times due to faulty connectors to pebble) is now broken - the connector on one side of the pebble isn’t locking and the band keeps coming apart. Should still be in warranty as received this in sept. Can you assist please?

  • jackkart1011 Jack Elliott (@jackkart1011) reported

    @FitbitSupport my new @fitbit Charge 4’s strap at the top has got a gap between it and the Fitbit and it wobbles a bit. It’s been like this since I got it a couple of weeks ago. Is this normal or is there a problem with the Fitbit or strap? @FitbitUK

  • NigiJ30kgold NigiJ30kgold (@NigiJ30kgold) reported

    @FitbitSupport yet another problem with my expensive Fitbit device! Question is Fitbit fit for purpose?

  • MariannaFicco Marianna (@MariannaFicco) reported

    @FitbitSupport @fitbit I just received the worst customer service ever from Fitbit. They definitely lost my business!!! #Fitbit #customerexperience

  • marionfenton mazfff 🕷️🇮🇪☘️ (@marionfenton) reported

    @FitbitSupport I can access the Inspire blue floral strap through the Fitbit app, but I can't seem to get delivery to Ireland via the app so I think I have to do it via a web browser. I've tried a different browser and get the same problem

  • SammyLouisee_ Sammy 💞 (@SammyLouisee_) reported from Wolverhampton, England

    @FitbitSupport can you please help my Fitbit won’t sync it happened 2 weeks ago and had to reset it lost my steps and it’s done again 😩😩

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