Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • RajeshK10371777 Rajesh Kumar (@RajeshK10371777) reported

    @fitbit Dont buy this crap , no customer service . 1yr of usage made the Fitbit Sense fied . Customer service is **** ... wtf .. big regret for buying fitbit #Fitbit #FitbitSENSE

  • auroraeosrose auroraeosrose (@auroraeosrose) reported

    @FitbitSupport Trying to sync the clock face on a charge 3 is giving an "oops the internet is down" on the app. On the same phone I'm using to send this message so obviously the internet is fine. Do you have an endpoint down?

  • BrianWillmot Brian P Willmot (@BrianWillmot) reported

    @FitbitSupport I have a fitbit Sense with version 44.128.4.17. I have a problem with no Data recorded for Breathing Rate: Last night = No data. ALL other readings ARE there for HRV, Skin Temp, Sp02, and RHR under the Health Metrics tab. Wear watch to bed every night, at least 6 hours sleep

  • pacomontoya Paco Montoya (@pacomontoya) reported

    @FitbitSupport @ganpoo My screen is also not working. My app sees it and I can feel it vibrating and all. This was my first FitBit, and most likely will be my last. Only lasted a year. Such a shame.

  • RiaYoun89568598 Ria Young (@RiaYoun89568598) reported

    @FitbitSupport I give up. Why doesn't the blaze autosync android phones? I even upgraded from the last model to the blaze as I thought this would help. I have to manually sync every week and even this proves a challenge!! #disappointed will be buying a #HuaweiWatchFit I guess 🤔

  • soworrying Susan Ardis (@soworrying) reported

    @FitbitSupport I have a problem with my app where my sons name seems to have replaced mine even though when I go into details it shows as me

  • B004Kate Kate Stop the Steal (@B004Kate) reported

    Update on my Fitbit problem @FitbitSupport @fitbit reached out repeated when they get the FAULTY one they sent me, they will send a new one. It is stuck at the PO for2 weeks, stolen? Lost? I am penalized, probably I will NEVER get my $/watch. Lesson I learned buy from a retailer.

  • ColinRandel Colin (@ColinRandel) reported

    @FitbitSupport I love this response because it actually doesn’t address my issue at all. The fit on my wrist is fine. The issue is the predictive heart rate simulation the watch does when a workout mode is activated. It doesn’t monitor actual heart rate, it makes its own up. This is a fraud lol

  • halle_abbey Abbey Halle (@halle_abbey) reported

    @FitbitSupport hey I need help, my band clasps broke on my Fitbit and it’s under a year old. Am I able to get a replacement?

  • asnikadas Asnika Das (@asnikadas) reported

    My @fitbit versa lite's touchscreen is not functioning properly. @FitbitSupport Please help. I am at Mumbai-400101

  • LiLann29 Lianne Kegg (@LiLann29) reported

    @FitbitSupport hi we have upgraded phones and now cannot seem to log in to the app and are not receiving the password reset emails when requesting is there another problem here

  • 8isgr8 Alyssa Larsen (@8isgr8) reported

    @FitbitSupport No contact from you since 11/24 when I sent my defective device back to you. Keep your broken device and send me a refund. You can also refund my Fitbit premium subscription. This isn't the customer service I'm used to. Disappointed.

  • LeoGuti74839288 Leo Gutierrez (@LeoGuti74839288) reported

    @FitbitSupport Hi im having an issue with my fitbit. I charged it and it shows full battery but when i take it out of the charger it turns off and it wont turn on

  • bprashanth99 B.Prashanth (@bprashanth99) reported

    @RajeshK10371777 @fitbit @FitbitSupport I'll keep you posted regarding the resolution of my issue

  • tbandras Takács Bódis András (@tbandras) reported

    @FitbitSupport I've seen many threads on the community forums on the Charge 4 having issues with GPS connectivity and even support admitted the same. This has been known for this device for months and means I cannot use it essentially for what I bought it for. Any ETA on the fix?

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