Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Smurf
(@SmurfMurp) reported
@FitbitSupport @fitbit your app updates seems to be down again, second time in less than a week, my app is saying last updated 15 hours ago, for versa 4 watch, why????
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Mary Elaine Leach
(@MaryLeachTweets) reported
from
Town of Billerica, Massachusetts
With @fitbit down, how will I know how well I slept last night!
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K
(@ATLBravesGirl49) reported
@SecantzArt @FitbitSupport It doesn’t matter if it’s WiFi or not. I get the same error message
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cúnla ní ḃ moss
(@nibmoss) reported
@FitbitSupport can you guys just fix the whole cardio load thing? according to your reddit it’s why you’re losing customers. my app is telling me to do 51-73 or i’m at risk of under training when i go to the gym almost every day & do plenty of cardio??
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Mr. Peabody
(@TimelessPeabody) reported
BYE @fitbit I've enjoyed using your #fitbit's for 18 years having purchased 11 fitbits even thru your faulty strap phase & after you dumped the option to download data w/dongle on a laptop. BUT, I just threw my last 2 fitbits in the trash per I'm NOT logging in via #google.
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Spongpoop SqrPunts
(@McnicholRo25615) reported
@FitbitSupport Don’t tell me what to do rude as ****
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Richard Vergara
(@RichardVergara) reported
I think it’s absolutely **** that @fitbit @FitbitSupport claims there Fitbit Charge 5 is water resistant I got about 5 drops of water on it now it’s dead! How is that water resistant? Never buy there products they lie about what they can do and don’t do!
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Federica ✨
(@Federica18_06) reported
@FitbitSupport @tribilindiaz The app isn’t working for me either, not syncing with my inspire3, didn’t let me update food. I’ve done the updates, turned phone off and on, deleted and reinstalled app and now it won’t let me log in giving me an error. Please could you kindly address what the issue is? Thanks.
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Steven Levin
(@Luckynumber1318) reported
@FitbitSupport Everything is working again. I think there might have been an outage earlier. Thanks though for reaching out.
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Bill Beers
(@bbeers4) reported
@FitbitSupport 7:13:02 AM Bill Beers: So, the servers are down. Is that correct? 7:13:14 AM Ace: Yes, that is correct. 7:13:40 AM Bill Beers: Ok, thank you. Do you have a way to get the time on my Sense 2 to be updated without syncing? 3/
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Bill Beers
(@bbeers4) reported
@FitbitSupport 7:11:37 AM Ace: I just want to let you know that we're aware of an issue impacting various functions with Fitbit and the Fitbit app and are actively looking into it. We will keep you all updated once we rollout a fix. Thanks for your understanding. Please try it again 1/
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Jay Mayne
(@Jay_Mayne_) reported
@FitbitSupport app syncing problems happening yet again. Was fine this morning but went down around 5 hours ago
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Bobo
(@Bobo_19_77) reported
@FitbitSupport my Fitbit versa 4 is not working. I can’t even get it to turn on! I couldn’t get it to sync this morning. Now I’ve got nothing!
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Apollos Cassian
(@T4Peace) reported
@auldmrc @FitbitSupport Unbelievable = hyperbolic language. We all know outages happen. The frustration is in *how* they are handing the issue. Also, the inability to access all of the data via the watch.
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Apollos Cassian
(@T4Peace) reported
@AnonIdentifier @fitbit @madebygoogle When there's an outage and they decide it's better to give us generic responses telling us to uninstall/reinstall, shutdown/restart instead of being transparent and letting us know then that's a poor business model that does not value the time of it's customers.
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