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Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Noida, UP 1
St. Louis, MO 1
Grenoble, Auvergne-Rhône-Alpes 1
Paris, Île-de-France 1
Köln, NRW 1
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Valencia 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Brittany 1
Berlin, Berlin 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • LindyLaura
    Laura Bojarzin (@LindyLaura) reported

    @FitbitSupport yall have absolutely terrible customer service. I've been emailing with yall for a week and you guys aren't even reading what I'm saying or looking at the screenshots I send. You just keep sending back emails with no real help. What ********? @fitbit

  • ebzornes
    Erica Zornes (@ebzornes) reported

    @FitbitSupport has anyone experienced a black screen on Versa 2? Or a scrolling introduction page that no matter what you do will not go away? I have an issue with the Fitbit product or app Atleast once a month as I use it religiously.....but the headache is more than it’s worth.

  • AMasta007
    Alan (@AMasta007) reported

    @FitbitSupport Thanks for the response. I did a live chat through my account and they were able to resolve the issue.

  • mrslengert
    Mrs. Lengert (@mrslengert) reported

    @FitbitSupport is the network down?

  • tingarmarwari
    Rahul Sharma 🚩 (@tingarmarwari) reported

    @AmazonHelp I hope from you to help me here. As @FitbitSupport is not at all trustworthy brand.

  • lmanick1
    citizen (@lmanick1) reported

    @FitbitSupport my Fitbit is 2 years old and looks like the battery is down. Where I get a replacement for the battery in Chennai, india.

  • IraDW
    Ira "get vaccinated, y'all” (@IraDW) reported

    @FitbitSupport my Versa 2 has a blank display. it is charged and recording activity, connects to the app. I've tried changing the clock face. If I restart it, the logo shows up but then it goes dark again. I successfully updated the firmware. any suggestions to fix blank display?

  • StuLevitan
    Stu Levitan (@StuLevitan) reported

    Say @FitbitSupport - loving my Charge 4, but there's a problem with the exercise tracker. I follow the same 3.2-mile course every day, but the read outs vary by up to .4 miles. How do I fix? Thanks.

  • tomdhalpin
    Tom Halpin (@tomdhalpin) reported

    @FitbitSupport Thanks but I am trying to contact support via Live Chat from a desktop web browser to get help with an issue with a Charge 3

  • Pfeffer4ALL
    ₪₪ M1CH4EL ₪₪ (@Pfeffer4ALL) reported

    My Fitbit app does not work since 2 days.😟Me and my wife can't login anymore, the credentials are right. What's up @FitbitSupport @Fitbit_DE

  • Caterinathess
    Catherine Sanderson (@Caterinathess) reported

    @FitbitSupport hi my charger has broken and my watch is still in warranty. Can you advise on how to get a replacement please

  • Niaomh1
    Niaomh Rice (@Niaomh1) reported

    @FitbitSupport Hi my versa 2 only got in Oct 2020 has stopped tracking my steps. How can I fix it please?

  • framerate
    Justin Reynard (@framerate) reported

    @FitbitSupport I bought a Charge 4 to replace my Sense and I don't have the newest firmware so I'm actively losing data from health metrics. Can you help me get the update or should I return it?

  • MsSarahNewell
    Sarah Newell (@MsSarahNewell) reported

    @FitbitSupport No error message. Just going through the motions no results. I can send screen shots of step by step. Have them.

  • ShaunAhabCarr87
    🏴󠁧󠁢󠁷󠁬󠁳󠁿 🚵‍♂️ShaunAhabCarr 🚵🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@ShaunAhabCarr87) reported

    @FitbitSupport Hi I am still having Issues with Battery Life since updating my FitBit. How can I go about getting this issue checked? Gone from getting about 6 days battery to 2 days Max

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