Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Derek Roberts
(@DerekRoberts42) reported
@FitbitSupport need your help in resolving an issue with a second Charge 3 failing after shortly after one year of use.
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Brian Jolicoeur
(@Brian_Jolicoeur) reported
Hey @FitbitSupport , ever since the latest firmware update for my Versa 3 my battery doesn’t last 1 day. It does during the night and doesn’t end up recording any data. Is there a fix for this issue yet, can I get my watch back to normal?
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a dissident is here
(@dissident79) reported
@_kimta @FitbitSupport No. I'm done with @fitbit. Terrible customer service.
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Kathleen
(@Kathlee16907531) reported
@FitbitSupport hi my Fitbit says unlock your phone I can’t do anything on it ore the app.can you help.?
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Harry Biscottini 💙🇪🇺
(@HarryBiscottini) reported
@fitbit @FitbitSupport Since last update my screen freezes on sleep so I must close and re-open to look at anything else. Please fix!
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Alysha Page
(@amp5138) reported
@FitbitSupport My time zone is correct. I have not traveled. I sync the watch and it changes to correct time, which it takes 3-5 mins to sync. Then it starts slowing down again. It always seems these watches survive less than 2 years. :/
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🌸✨
(@Sazzierose__) reported
@FitbitSupport Please can you help clock face error now it wont sync at all 😔😔 charge 3 tried everything
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Rachael Strong
(@rachstrongy) reported
@FitbitSupport charge 3 screen has gradually got dimmer and dimmer to the point i can no longer read the screen outdoors and sometimes indoors too, seems to be a known issue, any way to fix it?
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Jack Elliott
(@jackkart1011) reported
@FitbitSupport how do I wipe data off of a @fitbit Charge 4 device without losing data off of my account. I’ve replaced the device with a different one but they both show the same display. Please help. @FitbitUK
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LeeAnn
(@BlueFlameKeeper) reported
@FitbitSupport Is Fitbit having trouble with synching for two days? Its also not updating my steps in my challenges.
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Kyle Loren McAndrews
(@KLMcAndre) reported
@hdfatty @fitbit Fitbits are terrible, get a Garmin.
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Mrs Survival
(@MrsSurvival) reported
Anyone else having trouble getting their @FitbitUK to connect via Bluetooth over the past 24 hours? I’ve had to remove and re-sync twice now, @FitbitSupport!
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Alysha Page
(@amp5138) reported
@fitbit Hopefully you can help me out! My Fitbit verse keeps losing track of time. I’ve shut it off multiple times and unsynced it from my phone as well. Woke up today and it was a full 10 min behind. I work in EMS and need it to be reliable.
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Shane-Marie
(@FaithIsAChoice) reported
@FitbitSupport Houston we have another problem. While we were troubleshooting your team kicked me out of coaching program. Please. What is going on
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Just Drew
(@TheEmulator23) reported
@FitbitSupport Nope, just another Product that's dead & a 35% off deal for another POS is not wanted. Ionic one of the Worst most expensive Watches Ever made & @ParkJames Needs To have Zero Say in any future product(s) made. Every Single Fitbit Has died.
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