Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Elf
(@ImAnElff) reported
@FitbitSupport Hi @FitbitUK Almost 2 weeks has passed by & I have yet to receive any response regarding my issue. This is really poor customer service 😢
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👑Karishma👑
(@KarishmaCxxx) reported
@FitbitSupport I understand this. However, this is how you lose loyal customers, such as myself. My #Fitbit is only just out of warranty, which is an inconvenience. To invest in a new device with such a poor discount isn’t much of an incentive. How will I know if a new device will fail again?
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Nicholas Adam
(@schneider573) reported
@FitbitSupport @fitbit I'm done. Please send me a return label. I'm not evening opening your new watch I just got because your support team is terrible!
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Mary
(@Mary54307929) reported
@FitbitSupport my Charge2 has stopped recording active minutes. Example I had 12,875 steps and 0 active minutes. Any suggestions on what the problem might b?
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David Pietrz
(@DavidPietrz) reported
@FitbitSupport will you replace my Charge 3 that is out of warranty that suffers from the common screen too dim problem? I can't use this darn thing and it was pretty darn expensive just to toss it away within 2 years
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heidi walton
(@strudledoodle) reported
@FitbitSupport @LaurieSwinburne I had the same problem
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heidi walton
(@strudledoodle) reported
@FitbitSupport @Alice75349572 Same problem I have but they’ve said I haven’t been active when I know I have and have sent photos of the exercise part on app which shows it!!!
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Janine Maltman
(@Jabes41) reported
@FitbitSupport please help! I have tried your live chat service but kept being logged out. Now I cant get back in because I've used up my chances😞I need my fitbit to be fixed!
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ki=mc^2
(@kikitaughtyuu) reported
I’m really about to throw this damn @fitbit in the trash. The heart rate monitor doesn’t work for ****. Really is so infuriating
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Mark Adams
(@grizzlymw) reported
@fitbit Please help...I have been onto tech support, via web chat, because my charge 4 won't sync....apparently there is a glitch with them, as I was told my your suport team...this has now been ongoing for 10 days...when is there a fix / patch coming?.I have only had the Fitbit
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Vinod Shankar 🧔🏾 🐳
(@almostaghost) reported
@FitbitSupport Same problem. It started when the app updated this weekend. Have quit and restarted. Stopped working immediately after that.
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Paula Francis
(@paulafrancis8) reported
@FitbitSupport My Inspire HR has been dropping active minutes and calories that it had recorded itself. Help?
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SanjayGaikwad76
(@SGaikwad76) reported
@FitbitSupport Broken at one of edge
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Statistics Guy 🤓
(@Stat_O_Guy) reported
@FitbitSupport worst products ever 3 fitbit 3's didnt survive a year combined. No value for money
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SanjayGaikwad76
(@SGaikwad76) reported
@FitbitSupport It broken while doing exercise
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