Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • MrsKelliG Mrs Kelli G (@MrsKelliG) reported

    @FitbitSupport my fitbit has stopped syncing, can't be paired with the app, is losing time (currently showing 2.22am)...... hard reset hasn't worked. Help!

  • bfcow20 Sue Fender (@bfcow20) reported

    @FitbitSupport Floors, my fitbit is logging the wrong number of floors yesterday I had 172 floors???? Please fix

  • Kianrezaeii Kian Rezaei (@Kianrezaeii) reported

    @fitbit why a product(Versa) dies after only 15 months? And such a bad customer care overall. Totally dissatisfied with this. Not sure how many more people have had issues with their Fitbit products!!!

  • mssc1984 Cheungster (@mssc1984) reported

    So @fitbit must be one of the most unreliable products on the market. For the second time in as many months my ionic has packed up won't charge. This is the replacement same issue as before. Software unreliable too. @FitbitSupport #groundhogday

  • catherinesenio8 catherine senior (@catherinesenio8) reported

    @FitbitSupport @walklikechaplin This same thing has happened to me over night as well - I saw another post on here mentioning it as well. AppStore says the FitBit app was updated last night so I assume it has broken this functionality (again - this happened a few months ago too)

  • HisSword Hans Svärd (@HisSword) reported

    @FitbitSupport I'm experiencing serious quality problems with my Charge 4. The battery discharges within 1-5 hours. The device also shuts down from time to time even though there's battery capacity. Need real help please, not links to your online manual.

  • jclavs_ Jays (@jclavs_) reported

    @FitbitSupport I am having trouble accessing the app and website, says I was IP banned. How can this be resolved?

  • biggsyNC John Biggs (@biggsyNC) reported

    @FitbitSupport I’m getting email notifications for an account I never opened, don’t own a Fitbit and I can’t get them to stop. Your unsubscribe link asks for my login info. Please make it stop!!

  • elizamathias Eliza Mathias (@elizamathias) reported

    @fitbit Terrible customer service from @fitbit. Looks like I will be switching to an @Apple Watch!

  • MonikaNiemiec3 Monika N (@MonikaNiemiec3) reported

    @sarahking2601 @FitbitSupport Had the same issue those trackers are useless and don’t last longer than a year!

  • natalazies84 Natalie Callander (@natalazies84) reported

    @FitbitSupport my son flipped the watch screen on my Sense 180 degrees and I can't figure out how he did it or how to flip it back. How can I fix this? A restart has done nothing.

  • sariopolis Sariopolis (@sariopolis) reported

    @FitbitSupport my heart rate data isn’t showing on the graph—it stopped 2 days ago. Is there an issue?

  • piyush0387 Piyush Rathi (@piyush0387) reported

    @FitbitSupport I am unable to connect with my FitBit Charge HR device. How can I connect as it's showing wrong passcode error message everytime.

  • broomfie_ Rachael Broomfie (@broomfie_) reported

    @VickyChandler @fitbit Not trying to hate but I’m not sure it’s worth it and if you do, maybe get it somewhere you can send it back (qvc?). I upgraded to the Inspire HR and it was buggy as hell but thought maybe it was just due to it being a brand new model. My mum upgraded to the new charge HR 1/?

  • clegg_leah Leah Clegg (@clegg_leah) reported

    @FitbitSupport I've been logged out of my account and can't get back in. The phone number on your website isn't working. Can you help?

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