Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 18 |
| Köln, NRW | 2 |
| Gotha, Thuringia | 1 |
| Utrecht, ut | 1 |
| Birmingham, England | 1 |
| Karlsruhe, Baden-Württemberg Region | 1 |
| Waukesha, WI | 1 |
| Doncaster, England | 1 |
| Burnaby, BC | 1 |
| Balma, Occitanie | 1 |
| Los Angeles, CA | 1 |
| Hartsville, SC | 1 |
| Whitby, ON | 1 |
| Kelowna, BC | 1 |
| Glasgow, Scotland | 1 |
| Kaiserslautern, Rheinland-Pfalz | 1 |
| Monroe, MI | 1 |
| Nashville, TN | 1 |
| Oconomowoc, WI | 1 |
| Covington, GA | 1 |
| Reading, England | 1 |
| New Portland, ME | 1 |
| Halls Crossroads, TN | 1 |
| Frankfurt am Main, Hessen | 1 |
| New Glasgow, NS | 1 |
| Germering, Bavaria | 1 |
| Istanbul, İstanbul | 1 |
| Valrico, FL | 1 |
| Wesel, NRW | 1 |
| Villafranca di Verona, Veneto | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Shae OPULEEEEEEEEEENCE Barry
(@shaeliz92) reported
The clock face of my @fitbit Sense has just kinda popped off and even though I've tried to push it back in, I can see it's not 100% secure, like wtf. Such an expensive watch and I'm too paranoid to wear it now, I know one clumsy knock from me and it'll be gone.
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Cole
(@colethetechie) reported
@FitbitSupport My grandmas FitBit account seems to be locked. There was an unrecognized password change back in November in their email inbox. We can’t seem to change the password now, either. It appears that I can’t do a live chat without signing into the locked account. Help!
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SH
(@Claretonmyshirt) reported
@fitbit Your straps have to be the most infuriating things on this planet, such a terrible design and some hard to put on. I truly hate this damn thing.
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TejasKat
(@TejasKat) reported
@FitbitSupport I just remembered I have a small (wimpy) HP Windows 10 laptop I bought for my weather station, that didn't work very well. Will get that out of storage, booted up, and get the Fitbit Connect running. Thanks for your help. Will let you know within the hour (hopefully) if it works.
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vikki white
(@viksontwit) reported
@FitbitSupport had a fitbit charge 5 since December and the battery life is appalling. Followed tips on forum. Are you working on a fix as it must be a common problem. My husband got one in Jan and has just given up and gone back to his Garmin!
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Lorrainemcgowan54@gmail.com
(@Loz13060322) reported
@FitbitSupport @koprtop I'm having the same problem on my Huawei p30 Pro, version 11.0.0
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Jen
(@NYC_Jen_) reported
@FitbitSupport Customer service for FitBit is the worst i have ever experienced.
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☆Foxyknickers☆ 🔮🐾💙
(@fluff82J) reported
@ChipsSW @FitbitSupport @fitbit ****!!
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✌Liz Franklin. 💉 X 3
(@Mcali4) reported
from
Narangba, State of Queensland
@fitbit How do I get a refund or new luxe since mine is not working. It hasn't worked (synced) for many weeks and I'm pretty fed up with it. Even to begin with it proved difficult to sync. I've tried all the tips and tried different phones etc.
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Ratnadeep Shah
(@RatnadeepShah) reported
from
Hadapsar, State of Mahārāshtra
@FitbitIN Please share your service centre contact number and address from Pune, Maharashtra. I'm facing issue with Fitbit versa lite since last 6 months and unable to locate Fitbit authorised service centre. @fitbit @FitbitSupport
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Beth Hudson
(@Beth_Huds) reported
Bought a @fitbit May last year and it has never worked. I have spoken to customer support multiple times they just say it's a known problem they're trying to fix but don't know when it will be fixed. Nearly a yr later, they are refusing to refund or replace. Don't buy Fitbit...
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Peach Stephens
(@StephensPeach) reported
my @fitbit is 13 months old and is already broken :( it says its connected to charge but will not change from 4%. this is my 3rd fitbit that has broken prematurely #TRASH
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Alexandra
(@AeroEngAlex) reported
@FitbitUK @FitbitSupport looks like I’m making the switch to @MYZONEmoves Also looking at consumer rights as you’ve completely mis-sold products that are less than substandard and have issues your team are unable to fix and still have them on sale.
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Lilac
(@oldernsmarter) reported
@jaydee1389 @fitbit What? That's bullshit @fitbit needs to fix this NOW
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justhereforfun
(@justhere4fun321) reported
@FitbitSupport I factory reset my phone; forgot my password ; reset it 3x but still can’t log in. Help!
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