Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Check Current Status
Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
LaLola
(@lamessino) reported
@FitbitSupport Yes I’ve done this twice and it’s still not working. Version is up to date still paying $10/mos and it’s not synching correctly.
-
Izzy H
(@isabellaHYZOVA) reported
@FitbitSupport after the worst customer service battle with you last year I ended up returning the new fitbit that I bought. Now I’m being emailed a year later about my subscription payment!!! I’ve cancelled it but fyi records should be kept up to date
-
Rosalind Hoogewoning
(@Roz_JamesLane) reported
@FitbitSupport After moving house i tried to connect my Aria to the router, spent a lot of time trying every trick in the book mentioned in the customer support pages and the community help pages but still no Aria connect. I am ready to bin 'fitbit', you are my last resort.
-
Ashley Steen
(@aey1004) reported
@FitbitSupport I had to find and resolve the issue myself. My Bitmoji set up still isn't working.. but anyways I was trying to find a way to uninstall the weather app when I found settings there and had to change it. Why would you have 2 different areas to control the weather unit?
-
miss poppy
(@misspoppy99) reported
@fitbit Versa @ showing Red X Data not cleared Sync and try again. Please help.
-
Nicole
(@nicolene1469) reported
Other I would get rid of my Apple Watch @FitbitSupport PLEASE FIX THIS
-
Varun Nayyar
(@varunbangalore) reported
Message from @FitbitSupport Thanks for the info. In regards to your inquiry about the refund, note that we can issue a refund when the product has been purchased from our online store and it's within the 45 days of purchase. To know more about Fitbit’s return and warranty policy
-
Sunayana Arora
(@jkgrowling21) reported
@fitbit Very bad watch. Didn't last 6 months. I've had no heartbeat and calorie count. How can something so expensive not last a year?
-
Seapunk TrashJunkie
(@bulletprxfheart) reported
@inburningred89 @FitbitSupport @fitbit not after a year, but the face of my Blaze was coming off starting late last year. i taped it down and it was fine but i did need a new one, someone sent me an Inspire 2 which is exactly the same just smaller and slower... has more faces tho
-
Courtney Canfield
(@CourtCanfield) reported
@karinchu @fitbit @FitbitSupport yeah, i agree. and the last thing i’m going to do is “troubleshoot” with them because it’s not an issue with how the app functions, it’s the CONTENT of the app and there’s nothing i can do about that.
-
Ashley Steen
(@aey1004) reported
@FitbitSupport why did my weather app on my Fitbit randomly start showing temperatures in Celsius? I've read all of the little community board threads, and they are for beginners. All settings are checked and everything has been rebooted and sync'd yet the problem persists.
-
Sheila Mary Jones
(@Sheilapom) reported
@FitbitSupport great help here if your fitbit gives up the ghost. Received my free replacement for charge 3 eight months out of guarantee.
-
DACHFCOE 14
(@DACHFCOE14) reported
@FitbitSupport First my Fitbit versa 2 started shutting down again and again which got corrected magically after complaining now it's HR sensor don't work. I just want to how come my Fitbit stop performing functions without any hardware damage , it must be you motivated by investors
-
Varun Nayyar
(@varunbangalore) reported
Bought a Charge 5 from @fitbit a few days ago as its battery life was best in my research. It now lasts me around 1 day. When i contacted @FitbitSupport they mentioned its a known problem and wait for firmware update. 1/n @Google
-
Teri Murashige
(@TeriMurashige) reported
@FitbitSupport Hi well looks like something is off here. Since I first contacted you the other day my Sense has been giving me the message on the app that it can't be synced. I've been having to delete the app and put it back on every evening. Do you know why I'm having this trouble? Thanks.
Check Current Status