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Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:
Location Reports
Moscow, ID 4
Hyères, Provence-Alpes-Côte d'Azur 3
London, England 3
Berlin, Land Berlin 3
Québec, QC 3
Madrid, Comunidad de Madrid 2
Manchester, England 2
Havana, La Habana 2
Houston, TX 2
Fort-de-France, Martinique 2
Leicester, England 2
Glasgow, Scotland 2
Colorado Springs, CO 2
Ingelheim am Rhein, Rheinland-Pfalz 2
San Pedro Sula, Departamento de Cortés 2
Candelaria, Canary Islands 1
Kingston, TN 1
Los Alcázares, Región de Murcia 1
Liverpool, England 1
Annecy, Auvergne-Rhône-Alpes 1
Cowansville, QC 1
Spencerport, NY 1
Greensboro, NC 1
Zwischenahnerfeld, Lower Saxony 1
Washington Court House, OH 1
Edmonton, AB 1
Grand Forks, ND 1
Weaverville, NC 1
Windsor Locks, CT 1
Paris, Île-de-France 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:
  • Nasreen Salot (@Nasreen3009) reported

    @FitbitSupport please help, my Fitbit is not syncing either my phone correctly. Was working find until the 28 January.

  • Manddaaaaaaaaaaa (@__Hello__Kitty_) reported

    @FitbitSupport I definitely tried but since the screen isn’t working, it’s not able to restart… maybe y’all should focus on making devices that don’t break down after a year because you want me to buy the newest one. I’ve had a Fitbit for years but this is pathetic

  • RLCFC26 (@rlcfc20) reported

    @FitbitSupport @tadahitsjenni The Fitbit community has mentioned these issues for the past 5 months. Zero communication from Fitbit or Google leaving loyal customers who have spent their hard earned cash in the dark. Fitbit used to have such a good relationship with users, that has now broken down….

  • MwritIngAwaY (@atlolis1989) reported

    Hey @FitbitSupport I need to download my family's data and can't figure out how to do it - can you help?

  • Danielle in Buffalo NY♥️🦬💙⚔️💛 (@DanielleMwny70) reported

    Ok @fitbit I have tried to follow your instructions, even tried the 24 hour live chat, not working. I pay for the subscription and YES I want my clock to light up every time I pick up my arm. Like a watch & I don’t see that setting anywhere. Not on the app on my phone HELP ⏰⏰

  • Sagar Y. Kulkarni (@DarklordBaba) reported

    I hv Fitbit charge 3, from almost 1.5 years, it’s display isn’t visible. After all the troubleshooting, this issue is present. It still tracks activities, sends info to app. On Fitbit community, I see many others have this issue as well. @FitbitSupport @FitbitIN @fitbit

  • Ritch Steadman (@StitchRedman) reported

    @FitbitSupport i’m having issues sorting Google Wallet with my new Versa 4. Do you know of any problems with the system? Just keeps telling me there’s a problem when all details are correct @Google @GoogleUK

  • Jenny (@JennyGill15) reported

    @FitbitSupport hi, the little ******** my watch to keep the main strap in place has broken so now the main strap ***** around. Where can I buy a new one to save buying a whole new strap? Thanks

  • ミシンさん (@tK0322) reported

    @FitbitSupport @FitbitSupport It's not working. I sent DM.

  • WolfyThom🏳️‍🌈🏳️‍⚧️ (@ThomWolfy) reported

    5 full shipping days later and nothing about my package from @fitbit . seemingly lost somewhere after reportedly leaving Chicago on the morning of the 31st. @USPSHelp ?? i've never had this issue before. i've had lack of updates, sometimes, but not 5 days of nothing?? and it'll

  • ミシンさん (@tK0322) reported

    @FitbitSupport @FitbitSupport Hey myaccount is always loading, again Fix it please. I tried clear cache, and secret window.

  • Rloop81 (@Rloop6) reported

    @FitbitSupport @Michael_Farese Hey support, my charge 5 died and doesn't charge. Had it for less than a yr. Any help?

  • nysportsfan45 (@nysportsfan45) reported

    @FitbitSupport I love playing Bingo but my minutes never register. My steps and miles register but never mins. How can I fix this??? I tried to reset multiple times.

  • Kate (@JabberKate) reported

    @FitbitSupport I'm not sure then how to ensure it is consistently syncing, as this issue appears multiple times a day.

  • Susan (@sooozala) reported

    @neilsalmon71 @FitbitSupport I'm in the US and had the same issue this morning. Looked like it stopped while I was asleep. Started syncing this afternoon after several re-starts.


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