Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 4
Coralville, IA 1
Kerpen, NRW 1
Swansea, Wales 1
Norristown, PA 1
Walsall, England 1
Hungenroth, Rheinland-Pfalz 1
Oklahoma City, OK 1
Blackwood, Wales 1
Huntington Beach, CA 1
Ottawa, ON 1
Segorbe, Comunitat Valenciana 1
Cill Airne, Munster 1
Brigham City, UT 1
Berlin, Land Berlin 1
Williamstown, NJ 1
Aberdeen, Scotland 1
Toronto, ON 1
Bloemendaal, nh 1
Löhnberg, Hessen 1
Haguenau, ACAL 1
Wrexham, Wales 1
Lancaster, OH 1
Valencia, Comunitat Valenciana 1
Dover, DE 1
Port Saint Lucie, FL 1
Turku, Varsinais-Suomi 1
Howell, NJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • mercealvaro Merce Alvaro (@mercealvaro) reported

    @FitbitSupport terrible your customer suport.

  • ppguwahati Pankaj Pandey (@ppguwahati) reported from New Delhi, National Capital Territory of Delhi

    @FitbitSupport @fitbit using fitbit versa for a year now, the straps are damaged due to pin associated for fixing it to watch,need replacement, straps are not available on fitbit website,request for help.

  • MeKiranKiran Kiran / కిరణ్ 🌞 (@MeKiranKiran) reported

    @FitbitSupport It already in shutdown mode & not able to restart it becoz of no charging issue. So no point in restart steps from above link. Will DM u my linked email ID

  • Deannacatnak Deanna (@Deannacatnak) reported

    @fitbit you are a terrible and embarrasing company. 4 fitbits in 5 years... figure it out.. I am now a Garmin Gal.

  • PowerLevel1776 Zach 🇺🇸 (@PowerLevel1776) reported

    @fitbit It’s not working…

  • PollyDa53975374 Polly, MD (@PollyDa53975374) reported

    @fitbit can you explain why pedaling my bicycle doesn’t count as steps and can you please fix that

  • 12minds Alberto (@12minds) reported

    @fitbit my Charge 5 is less than a year old and its battery life has dropped from a week to less than 24hrs. Your support team has provided no help beyond "We know this happens, sorry," and has been super disappointing and frustrating. @FitbitSupport

  • chautelle Samantha (@chautelle) reported

    @FitbitSupport hello! I sent you a DM regarding my broken Fitbit Inspire 2. Had it since December of 2021 with several small electrical problems. However, it just broke where the bands attach to the Fitbit when I was putting it on.

  • ivvladd Ivan (@ivvladd) reported

    @FitbitSupport Hi. My fitbit surge acted strange the other day (green light is always on). So I restarted it as well as tried to set it up as a new device. Unfortunately, now I cannot set it up as new device. Need help.

  • eltorgie Georgie (@eltorgie) reported

    @FitbitSupport hello! I recently purchased a Versa 3 that was supposed to come with 6 months free Premium, but it hasn't activated. can u help at all? :)

  • NevjestaJadrana Nevjesta Jadrana (@NevjestaJadrana) reported

    @FitbitSupport Thanks for the (generic) answers but any chance we can deviate from the fluffy stuff and try to solve the CONCRETE problem at hand? It's been 11 weeks now (!!!) instead of the promised 3-6. My reference number is: 2022050604032381. FYI @fitbit @parkjames - please jump in here.

  • SomeCallMeLaz SomeCallMeLaz (BSc) (@SomeCallMeLaz) reported

    @FitbitSupport Has the Android app been fixed? The vague "bug fix" note against the newest version isn't filling me with confidence. I really don't want to spend ages weighing/measuring & inputting food for it to spout nonsense numbers at me again.

  • BiggiesTake K9 Protection (@BiggiesTake) reported

    @fitbit DO NOT BUY THE CHARGE 5 biggies piece of crap I've ever purchased. NOTHING WORKS, NOTHING RECORDS. Returned the first one and the second one is even more defective. They know these are bad, and they keep selling them. DO NOT BUY!

  • Kirstydeans1 Dirsty Keans (@Kirstydeans1) reported

    @FitbitUK @sargent1968 Pointless exercise as no one knows any timescales or even correct information regarding the issue that has led to the delay. Would love to see the interest @fitbit are accruing on OUR money !!

  • Davesdere D (@Davesdere) reported

    @FitbitSupport I did. I explained the problem then they asked me Are you a developer? I'm talking about the Fitbit SDK so what do you think?

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