Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • cambam2310 Avocado Mustang (@cambam2310) reported

    @Seriously10001 @FitbitSupport Another great help in the thread. Tell me to avoid but don’t giving me better options 🤙🏻.

  • recetasmamaaida nydia girod (@recetasmamaaida) reported

    @FitbitSupport please cancel Fit Bit premium. My watch is not working

  • TheRealJaimeP Jaime Ponce 🧢 ☂ (@TheRealJaimeP) reported from Los Angeles, California

    @JayMansion1 @fitbit Pushing up and down, left to right. There was definitely some pushing going on.

  • CMuench2 C Muench (@CMuench2) reported

    @FitbitSupport I love my Alta HR so much I’m actually on my second one. The issue I’m having is the display light is out and I can’t read the display. How do I change the display light, or do I have to replace the whole thing?

  • shakirawest Shakira Ela (@shakirawest) reported

    @FitbitSupport My Fitbit step activity is no longer updating the activity page on my fundraising page. This started yesterday and the same issue has occurred today. I have sent my email address linked to my Fitbit via DM.

  • simonjcope Simon Cope 💙 (@simonjcope) reported

    Arse. Didn't do my research carefully enough. Turns out my new @fitbit Ionic does not support @Spotify offline playback. Just an app for controlling playback on other devices. Which ain't much use. Grr.

  • swineykathy53 swineykathy53@outlook.com (@swineykathy53) reported

    @FitbitSupport can you please help me my inspire hr the heart rate stopped working what can I do?

  • earthlo39816847 earthlove (@earthlo39816847) reported

    @fitbit the timer on the #fitbitsense is terrible. try putting it to a time and it spins to something completely different. hope you will do something to make it better in an update or something.

  • rbmatthews92 Roman Matthews (@rbmatthews92) reported

    @FitbitSupport my Fitbit keeps going hours without syncing, no matter what I do. How can I fix this?

  • ekniffin Eric N. Kniffin (@ekniffin) reported

    @FitbitSupport has told me that it can't help me with the serial number to either my @fitbit Charge 3 or Charge 4, both which broke w/in a year of purchase (11 mo and 2 mo, respectively). So I can't use my @WeSquareTrade warranties. Anyone else experienced this?

  • NtotheDM Nikolai Mancouger (@NtotheDM) reported

    @FitbitSupport can you help me, please. The reset password does not generate an email, I have been trying for a few hours.

  • alicejommakan Alice Jom Makan (@alicejommakan) reported from Cheras, Selangor

    @fitbit 🇲🇾my Versa2 is just over a year old but HR tracker has stopped functioning. Tried factory reset several times to no avail. No flashing green light at the back, hv read thru community help page & tried everything but nothing works. Help pls??

  • aram_shahinfard Aram Shahinfard (@aram_shahinfard) reported

    @FitbitSupport the app is broken. I need to disable notifications but i cannot open notifications

  • shakirawest Shakira Ela (@shakirawest) reported

    @FitbitSupport my Fitbit app steps have not updated on my CRUK Walk all over Cancer fundraiser page for 2 days now. It is synced as they were updating on my activity page everyday. Can you please help?

  • seashellgirl Suzanne Denny (@seashellgirl) reported

    @FitbitSupport My son’s Fitbit ace keeps shutting down even though it's charged. Only way to wake it, is to plug it in. Tried rebooting and the problem just comes back. Checked firmware, it is up to date. This needs to be addressed as the device is unusable.

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