Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:


Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hamburg, HH 8
London, England 6
Essen, NRW 4
Frankfurt am Main, Hessen 4
Sydney, NSW 4
Berlin, Land Berlin 3
Kansas City, MO 3
Munich, Bavaria 3
Port Charlotte, FL 3
Hampden, ME 2
Farnborough, England 2
Englewood, FL 2
Plymouth, England 2
Mesa, AZ 2
Rochdale, England 2
Mühldorf, Bavaria 2
Chemnitz, Saxony 2
Sevilla, Andalucía 2
Toronto, ON 2
Crowborough, England 1
Huntingdon, PA 1
Monéteau, Bourgogne-Franche-Comté 1
Cheltenham, England 1
Tarrytown, NY 1
Kent, WA 1
Palm Coast, FL 1
Reno, NV 1
Marcus Hook, PA 1
Houston, TX 1
Ennezat, Auvergne-Rhône-Alpes 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Sue Gardner-Barclay (@SMBarclay) reported

    Hey @fitbit , hubbie’s Versa 2 is just over a year old, one month out of warranty and the screen is showing those white lines—well known problem (Google it.) You won’t honour the warranty but you want us to buy another one. Could you explain why? Thx. #FitbitProblems

  • Fully vaccinated, still wearing a mask (@Metamrphos_Rox) reported

    One thing I have always hated about my @fitbit is that it never syncs easily when we need to update it. @FitbitSupport why is it that I can have the phone NEXT to the Versa3 and it will NOT find it over WIFI or Bluetooth? I had the same issue with my old Fitbit and I'm over it.

  • Lesley Morrison (@lez_mor) reported

    @FitbitSupport My fitbit has stopped syncing to my phone, it won’t connect to it at all now, can you help?

  • Shannananae* (@Shannananae) reported

    I think my @fitbit is broken. I literally just shovelled heavy rocks for over 20 minutes, was sweating bullets. But I might have gotten 1 zone minute and it didn't pick up on an exercise 🤔

  • David M (@damjr312) reported

    @fitbit -- please fix whatever you did to ruin the battery life of my Sense. This new update has me charging everyday. I didn't sign up for this. #FIXITNOW @FitbitSupport

  • Sarthak Sharma (@sarthak_shimla) reported

    Its been around 2 months since I first reported issue with @fitbit Sense smartwatch (of intermittent restarts) with @FitbitIN and @FitbitSupport. Since then they haven't initiatited resolution process. Has anyone ever seen such a slow customer support ever?

  • Kevin Lewis (@kevin_sisb) reported

    @FitbitSupport please help! 2 month old nspire 2 stopped syncing, followed all advice (remove from Bluetooth, reinstall, restart device, update app, etc.) Now it won't even pair with Bluetooth - lots of people on the forums have same issue! #Fitbit

  • tony murphy (@tonymurphy15) reported

    @FitbitSupport I did this before and it took me through so many hoops just to get awatch strap replaced just poor product. So disappointing

  • IN PUNK WE TRUST 🇨🇦🇨🇦 (@THEREELBROW) reported

    @FitbitSupport Yeah this a script you read to not admit you guys are selling broken sense and versa 3's. I have already talked to support. They acknowledged that there is a problem and day they are trying to fix it but no updates to date have. Waste of money.

  • VelociJakester Now Roaring (@ThatJakeKid91) reported

    @FitbitSupport hey, my Fitbit HE is currently not connecting to my phone. I’ve trouble shot this multiple ways and it’s still not connecting. Restarted phone, device, unpaired, etc. Am I missing something?

  • crhiled (@crhiled) reported

    @FitbitSupport can't seem to be able to cancel my FitBit premium subscription... can you help?

  • Lou (@louellaizzy) reported

    @FitbitSupport I have sent you a private message. My fitbit will not hold charge I have done the restart and followed trouble shooting. The help pages on your site are all foreign. Please help

  • Chris Manning (@Manning4USCong) reported

    @laissez_claire @fitbit Switch to @whoop I've had both and fitbit is garbage. Love my whoop.

  • Chloe Darcy (@ChloeDarcy13) reported

    @FitbitSupport My fitbit inspire HR won’t sync to my app, I’ve since disconnected the device and it won’t reconnect - could you please help with this thanks

  • Darlene JoLai (@iJoLai) reported

    @fitbit I started the upgrade on my Sense firmware. Now my watch won’t connect & it’s stuck on the basic watch face. Help!

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