Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

Less
More

fitbit Hero Image

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • kate_tweeton Kate Eaton 💙 🧡 🇮🇪🇪🇺🇺🇦🌈 #FBPE (@kate_tweeton) reported

    @FitbitSupport My Charge 4's display has failed. I have tried all the fixes suggested on your User Forum and also in a case number yesterday without success. Judging by other comments on the forum this is a widespread problem. Firmware update? Either way, how do I get this fixed?

  • TurdDominator Evil Sneevl (@TurdDominator) reported

    @FitbitSupport - Charge 5 is not syncing today. Tried all steps in troubleshoot. Please help.

  • oozingoptimism Kex 💜 (@oozingoptimism) reported

    Seems like there is smth wrong @FitbitSupport? I'm unable to sync my Fitbit Charge 5 to my Android phone. Restarted Fitbit 2x and unpaired & paired 2x, still doesn't fix the issue.

  • helenckg Helen Kilgannon (@helenckg) reported

    @FitbitSupport @abbysabstracts @FitbitUK Still have the issue seems many other do too!

  • _LewisMcDaniels Lewis McDaniels (@_LewisMcDaniels) reported

    @FitbitSupport my new charge 5 stopped syncing this morning. I’ve already tried all steps in your KB article with no change. Seems like many people are having this problem, can you confirm if you are having issues?

  • jr_hardman J.R. Hardman (@jr_hardman) reported

    @oozingoptimism @FitbitSupport I’m having this same problem on my iPhone today.

  • jr_hardman J.R. Hardman (@jr_hardman) reported

    @NicoleZapala @FitbitSupport Also seeing the same problem for many other users. I think Fitbit’s service is malfunctioning.

  • hey__deary seriously_not (@hey__deary) reported

    @Dazjones75 @fitbit I'm waiting since April. Finally received an email bur processing the refund is not possible since I need a code for it which is send via SMS but that does not work and leads to an error. Fitbit support was and is totally useless.

  • WootiniGG Animal Chrissing (@WootiniGG) reported

    I really should just check the @FitbitSupport Twitter when there are sync issues because then I won't waste all that time trying all the suggestions to fix it restarting and reconnecting my phone & Charge 5 when it's a widespread issue affecting all users. 😒

  • Gruppenkind Gruki (@Gruppenkind) reported

    @jr_hardman @FitbitSupport The fitbit community board is full of complaints concerning this issue. It seems the link from watch to mobile device is broken. I have seen reports (and can confirm myself) that changing the face via the app works fine.

  • jr_hardman J.R. Hardman (@jr_hardman) reported

    @paul_maslanek @FitbitSupport I’m having the same issue with Charge 5 and iPhone. Sounds like it might be a problem on @FitbitSupport end.

  • paul_maslanek Paul Maslanek (@paul_maslanek) reported

    @FitbitSupport Have done all those. Not the issue. It’s your update.

  • lindhartsen Chris (@lindhartsen) reported

    @FitbitSupport The app syncs live data, it can’t appear to sync up data for today explicitly. I have data up to the end of yesterday so this seems like a problem on the server side.

  • Tnndrw Andrew Tan (@Tnndrw) reported

    @jr_hardman @paul_maslanek @FitbitSupport Yes me too. Charge 5 cannot sync to Fitbit app on iPhone. 99% sure problem is with Fitbit sever.

  • paul_maslanek Paul Maslanek (@paul_maslanek) reported

    @FitbitSupport The Sync issue is on your end and customer support page keeps giving error message. Please update

Map Check Current Status