Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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𝓑𝓮𝔂𝓸𝓷𝓭 𝓡𝓮𝓭𝓮𝓶𝓹𝓽𝓲𝓸𝓷⚠️
(@Diary_Chokkotti) reported
Very disappointing experience of @fitbit so far! First, they promised one year premium subscription which I couldn't avail so far. Talks are going on & now while exercising can't stop the workout. What is this yaar, fix these technical glitches pls! @FitbitSupport
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Mel Top
(@mellertime) reported
Hi @FitbitSupport - my inspire HR died on me yesterday and it’s only 10 months old. I’ve gone through several cycles of logging off app, turn off blue tooth, shut down phone, restart Fitbit, and nothing. Any other solutions? TIA!
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Sumeet Pasricha
(@PasrichaSumeet) reported
@FitbitSupport Hi team My fitbit blaze is getting charged, shows battery full but still after suppose 10-15 minutes, it's getting discharge. Sometime it shows dead nothing comes up till you restart it. Please help to get it resolved ASAP.
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Pete foley
(@foley_pete) reported
@fitbit @fitbitsupport you really have a horrible product. Unreliable, the bands break every few months (maybe talk to Swatch, they've worked that out?), you don't honor warranties, and your customer service is the worst I've ever encountered
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Alexander J Saxton
(@SaccaSpuds) reported
@FitbitSupport worst customer service I’ve ever encountered. It’s not even humans we are talking to…
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Heather not Morris
(@TeamBrittana) reported
@FitbitSupport Thank you, but as I already said, your tech support does nothing. The "solution" is always "tighten your band," which I've done in the past and all that happens is the hinges break and I have to buy a new one. Seriously, I'm not going to waste time trying to fix this.
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Dave
(@dmrtn21) reported
@FitbitSupport Hi, my mother was offered a replacement or 50% another Fitbit product, offer via email. But she was too slow to respond and the offer (made on April 27) is expired, can this be enabled again?
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Vishal vyas
(@Vishalvyas9) reported
from
Hyderabad, Telangana
Fitbit charge 3 Brightness issue in room screen show time good level and suddenly going out on maintaining same level but nothing is visible #fitbit #fitbitcharge3 #fitbitbadqwalityproduct @fitbit @FitbitSupport @FitbitIN
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Matthew Neff
(@matteneff) reported
@FitbitSupport Hi attempting to purchase a product on your website and receiving the error message "Request Failed with Status Code 500". Can you please help?
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Ironside
(@annaironside) reported
@eyesofthejackal @fitbit @GarminFitness LOL I FEEL YOU ON THAT POINT. I wear this thing and input all this info so I can TRACK DATA. I haven't had issue with my Garmin missing things, except sleep data occasionally.
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Julianna
(@thisnolalife) reported
I get really annoyed that my @fitbit doesn’t register floors properly. They’ve got me down for 1 single floor when my mom’s old place has two sets of stairs and I traversed them endlessly today. #hmpf
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🇨🇦Leah Brown
(@crbrowniegirl) reported
can anyone recommend a wearable tracker that monitors your heart rate and doesn't break the bank? And don't say @fitbit total garbage. Mine had a black screen, 1000s of people having same problem and @fitbit says too bad but here's a discount to buy another @fitbit!!! NOPE!!
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Scott Trafford
(@Traff) reported
My fitbit versa 3 kept rebboting itself so i got on the live chat, they took me through some steps to fix it and now it is dead. Less than 6 months old and they would not agree right then to replace it. Awful again by @FitbitSupport
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Lauren Holmes
(@LaurennHolmesss) reported
@FitbitSupport I have been speaking to your online chat helpline about my broken versa 2. They informed me my case was going to the special case department to be reviewed and I will receive an email but I am still yet to hear back from anyone. PLEASE can someone get back to me
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𝓑𝓮𝔂𝓸𝓷𝓭 𝓡𝓮𝓭𝓮𝓶𝓹𝓽𝓲𝓸𝓷⚠️
(@Diary_Chokkotti) reported
from
Kolkata, West Bengal
Also, after visiting their community page I can see people around the globe are facing the same issue with this device & they're doing nothing to solve this, except telling ppl to restart the device each time this happens. Never recommending or buying @fitbit ever!