Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Emy Mendoza (He / Him)
(@Mendoza_Emy) reported
@FitbitUK @fitbit my Fitbit seems to be broken and the heart rate sensor isn’t working. Help please!
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Tracey
(@Tracey20440439) reported
@fitbit Twitter account stops replying, get through to a person to talk too and she cuts me off after getting me disconnect my device? Reset to factory settings, I only brought it yesterday, poor customer service and I just want to know how to return and get a refund
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Klock36
(@KlownShow36) reported
@JamesJM @FitbitSupport Hey James. My gf having same issue. Did they ever provide you with a fix?
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Stephen Bishop
(@TheMisfitFarmer) reported
@cathysinden @FitbitSupport Good luck. I had the same exact problem with the Charge 5. Brand new and black screen. Took them over a month to send replacement. Replacement gets here and does same exact thing. Customer support is a joke. Google black screen Charge 5. Apparently its a pretty common problem.
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C H I L I
(@heyitschili) reported
The @fitbit charge 4 is such a clunky price of ****. What a downgrade from previous versions. Constantly freezes when I’m trying to start a workout. Hung again this morning so I stomped it to death.
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Jeff Stevenson
(@ukcomic) reported
@mrbarryrobinson @THEJayMcGee I’ve stuck with Fitbit Barry as it’s a lot cheaper . However I have been offered discount but it has not been applied. Now they are not answering my emails. @FitbitSupport help!
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Maarten de Vries
(@maartenkdevries) reported
@FitbitSupport Hi there, I could use some help, I think. I just created an account and confirmed my email address. After that, both the app and the website won’t accept my password. The instructions for password reset never arrive. Am I doing something wrong?
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Phil Wardega
(@PWardega) reported
@fitbit why are your products and support so bad. Luxe may be the worst product ever with no support. Don’t buy Fitbit
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Martin Pilkington
(@MartinPilking10) reported
@FitbitSupport I’ve not had a response for almost a week… After a broken screen to my new watch (which cracked extremely easily after falling to the floor from a low side table)… told cannot be repaired, offered £8 discount on current price and told no complaints department!
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Kelly Jennings
(@kelljennings) reported
@FitbitSupport I have a charge 4 that has a blank screen after charging. Tried a reset and problem persists
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Martin Pilkington
(@MartinPilking10) reported
@fitbit broken screen after falling from low table to the ground. Not very resilient for a sports watch. I’ve been told by your support that no option to repair. Offered an offensive £8 off current UK price for new watch and told cannot deal with complaints. Poor service.
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JW Pennington
(@JWPennington) reported
@FitbitSupport pixel 4a 5g android 12 security update 5 Jan 2022 .. Fitbit Sense has not recorded health data (metrics) except minimal pulse rate since this Pixel security update... Are others having this issue?
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Ceastwell
(@cathysinden) reported
@fitbit ive never been so stressed since I bought a Fitbit and can’t work out how to use it! No instructions in the box and terrible app walk through of how to use the watch once set up!
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ja3k
(@ja3k_) reported
@fitbit I really like the smart wake alarm feature. You should make a smart no wake alarm feature where if it detects your sleep quality was bad enough it cancels the alarm.
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Janet Nienaber
(@d0e699c8d0d04e0) reported
@fitbit I have owned two of your watches and this is the second time you gave not given me any service. I need my fit bit repair, it is outside is warranty and will be happy to pay but NO ONCE AGAIN cannot help me.......I am now done with you and will NEVER buy another one.
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