Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 17 |
| Proctorville, OH | 2 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
| Parkland, FL | 1 |
| Lexington, KY | 1 |
| Landau in der Pfalz, Rheinland-Pfalz | 1 |
| Alexandria, VA | 1 |
| Wausau, WI | 1 |
| Edmond, OK | 1 |
| New York City, NY | 1 |
| Bayonne, Nouvelle-Aquitaine | 1 |
| Miami Gardens, FL | 1 |
| Oakville, CT | 1 |
| Lawrenceville, NJ | 1 |
| Saint Paul, MN | 1 |
| Frankfurt am Main, Hessen | 1 |
| Ashburn, VA | 1 |
| Paris, Île-de-France | 1 |
| Wolverhampton, England | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Ooltewah, TN | 1 |
| Renens, VD | 1 |
| Troncedo, Aragon | 1 |
| Bowie, MD | 1 |
| La Crescenta-Montrose, CA | 1 |
| Port Charlotte, FL | 1 |
| Whitman, MA | 1 |
| Newnan, GA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Raul Almeida
(@RaulAlmeida1121) reported
@BurbPlagueDr @fitbit Point is Children should not be seeing that nasty **** on TV nor Commercial ads from any companies , that's adult ****. And should not be shown. Unless it's sought after as an adult. But not Children. It's wrong and you know it
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Vineeth V
(@vinethviswanath) reported
@BlurredFace27 #FitbitIonicRefundPending. Same issue with refund @FitbitSupport
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Jan Robin
(@IheartNY83) reported
@FitbitSupport The Ionic was recalled and needs to be sent back to you. Why would I contact a recycling center. I’m asking the public for help cause your responses to my questions have been off base.
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Bhavin Chhaya
(@martenissu) reported
@FitbitSupport @FitbitIN @fitbit Hello Team, I am waiting for my refund of #FitbitIonicRefundPending so that I can buy a new #FitbitSense and maintain my overall health. Request you to help me to get the refund ASAP please.
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Sherri J.🇺🇸✝️🇺🇦
(@SherriJ13587696) reported
from
Rockwall County, Texas
@fitbit your TV Ad is terrible!
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Joy legaljd
(@JoyLiveLife) reported
@FitbitSupport @fitbit Very disappointed in the lack of Customer Service. I have been on chat for 23 minutes before I received a response that was, no response. Anyone else having trouble with their ionic recall?
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Curiosity, Courage, Compassion
(@babsstahnke) reported
@FitbitSupport The restart seems to work. Let me try to use it. It is different from my last one. I will contact the help if further problems.
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Travel Grinch
(@TravelGrinch) reported
You can google it. There are TONS of people with the @fitbit Charge 4 who have had the band separate without abuse. Definitely avoid buying their garbage products unless you only need them for 16 months. @FitbitSupport NO REPAIR OPTION
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Chris Cain 🇺🇦
(@CaptainHippo) reported
@FitbitSupport hi - I bought a Charge 4 in May 2020 and the strap connector on one side has just broken. Can you advise how I return for a refund or replacement under warranty. Thanks.
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Sophie Charles 🇺🇦
(@SophieCharles64) reported
@FitbitSupport Yep. Got it, & I appreciate the replacement charger being sent. But when it breaks the same way as all my previous chargers in a few weeks, will u send another? Why not just fix the problem instead of pretending you aren't aware that this has been a recurring and ongoing problem?
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Bob
(@Bob75347248) reported
@fitbit you and your tranny loving trash. Disgusting
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kenji griffen
(@kenjicmt) reported
@FitbitSupport WORST CUST 'SERV' EVER... on Ionic #recall. 6+ weeks, no refund, no disc code-yet they were very fast to disable my fitbit. Deplorable
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Vineeth V
(@vinethviswanath) reported
@kpdarshi @fitbit @FitbitSupport #FitbitIonicRefundPending. Same issue with refund
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sabareesh md
(@sabareeshmd) reported
@FitbitSupport I bought Fitbit thinking it is a good company. Now my Fitbit is not working also and you are not giving warranty also. I lost my 20000
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Travel Grinch
(@TravelGrinch) reported
Pretty terrible that the response from @fitbit @FitbitSupport to a common manufacturing defect is "it's 4 months out of warranty. we refuse to fix it. here's a discount to buy a new one." What a joke!
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