Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Marieke Belt
(@mariekebelt) reported
@scutler59 @FitbitSupport It seems a lot of people are experiencing this issue. Thankfully, only thing we get is 'try to restart your device' 🙄
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Manu Pandey
(@pandeymanu) reported
@FitbitSupport First u screw up the ionic recall and now harrasing me with your support which sucks case number 44646558 ! Fix this pls. #sucks #phew
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Gaz
(@gazmoore77) reported
@FitbitUK @FitbitSupport is there an issue with the ionic discount store? I have my discount code but the store is showing very limited availability to order for colours and sizes #ionic #ionicRecall
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Mathieu Gagnon
(@TruPlaya1870) reported
@FitbitSupport It is up to date, I have tried everything and clearly there is an issue on your side since I am not the only one having that skin temperature issue. Please fix and please stop just replying with generic messages. This is a poor form of support honestly.
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Charlene
(@Charleenie13) reported
@FitbitSupport Yep, already did all that yesterday and still got nothing today. It's affecting many people on the nights of the 22nd and 23rd where there is no skin temp recording. I've had it since January and it's recorded the temp every night with no issue so something isn't right.
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kay bennett
(@ackeebee) reported
@fitbit absolute shocking customer service! I’m on my 3rd product in 4 years which is now broken and they refuse to replace even though under warranty! Avoid at all cost! And customer service agent Gelvis V!, very rude!
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Simon Pownall
(@Siziniho) reported
@FitbitUK @FitbitSupport What should my expectations be for someone getting back to me to advise how to complete an ionic refund with a broken watch. Three weeks of promises & being MUGGED OFF so far
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Mai Tsukino
(@Mai_Tsukino) reported
@FitbitSupport is there an issue with the app or something? I keep losing connection with my Fitbit to my phone
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Marieke Belt
(@mariekebelt) reported
@Charleenie13 @FitbitSupport Same here and @FitbitSupport is only giving the standard replies. If lots of people experience this issue, the bug is on your part, not ours..
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Manu Pandey
(@pandeymanu) reported
@FitbitSupport : stop copy and pasting your responses on emails and get to work and fix the problem created by your business process
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Marieke Belt
(@mariekebelt) reported
from
Gouda, Provincie Zuid-Holland
@FitbitSupport @scutler59 I have exactly the same problem, from exactly the same moment as well!
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Sharon
(@SharonDevol) reported
@FitbitSupport The skin temperature has not registered since Monday, 3/21. Is this a known issue being addressed? Did the advent of spring mess up your data collection?? (Sense, iPhone 11)
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Darkseid
(@Darksei03426043) reported
@pandeymanu @FitbitSupport Bhai inka servuce kuch kam ka nhi...we have to wait for 3 to 6 weeks....aur uske bad bhi ye refund krenge ya nhi dont knw
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Chantal Verhoef
(@ChantalVerhoef) reported
@FitbitSupport Please help me, driving is not an activity I can log
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Coleen 💕
(@coleen1988) reported
@FitbitSupport is fit bit down? It’s not syncing to my phone at all been trying all day
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