Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Danielle
(@charagirl33) reported
@FitbitSupport Not helpful but I have a different issue now. My side button refuses to initiate a reboot when connected to its charger. I've held it down for about 2 minutes to no avail
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Nacho Mendez Ⓜ️
(@NachoInMPLS) reported
@fitbit Will this one all die after you push a firmware update? Mine did and you won't fix or replace since it is 3-months post warranty. Working great until you updated it...
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Michael harrison
(@mackenziedarcy) reported
from
Grays, England
@FitbitSupport afternoon my Fitbit ionic isn’t charging at all, just a blank screen. Can you help please ?
-
Nacho Mendez Ⓜ️
(@NachoInMPLS) reported
@KLomas11 @FitbitSupport Did you install the firmware upgrade as they want you to? I did, and then my fitbit no longer worked again. Their advice to fix? Buy a new one. They don't stand by their products. It was 15 months old,
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roballenphotog
(@roballenphotog) reported
@fitbit can you explain why your costumer support is so poor? Ive been in contact with 9 agents and 2 managers regarding an issue with a Charge 3 and almost three months later still has not been resolved.
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Jannath 🖤
(@NaveenaJMo) reported
@FitbitSupport Well that’s a huge shame isn’t it 😔 I’ve used FitBits for years & I really wanted the Sense on discount, I’m registered w @MyUNiDAYS & not receiving any error messages, no.
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val 🪴💙
(@valplantpot) reported
Impressed with @FitbitSupport. Very quick response to problem.
-
Emilia
(@emilia_lovesoul) reported
@fitbit hi! I have been having issues with my Sense syncing with my app, ever since I downloaded and started the PAT study. I can’t record any activity when I take the PAT, now the app isn’t syncing with the sense. Slowdown started yesterday, today no syncing. Please help😢
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Nacho Mendez Ⓜ️
(@NachoInMPLS) reported
@shebroe_dave @FitbitSupport Did everything on the website, all in forums, and then I contacted support. They had me do it all again and then said that I would be sent to a diff. depart. for help/warranty replacement. The "diff. dept" was SAME rep, she just wanted to avoid telling me to get lost directly.
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a dissident is here
(@dissident79) reported
@NachoInMPLS @FitbitSupport Trash. #FitbitSucks
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Chris M
(@mcduffiechrisAU) reported
@FitbitSupport so are you actually down for maintenance as my app informs me? Possibly to fix the problem I relayed to you earlier today?
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Amanda Hahn
(@AmandaAnn7) reported
@DollyDoDah @Zoelovesbikes @fitbit Same issue here!
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Melissa Moran 💅🏼💕🥰
(@melissadmoran) reported
@FitbitSupport I have a @fitbit Versa 2 that has become seriously slow to respond and more often than not doesn't respond at all. It's up to date & everything. I've tried resetting and clock face is a fitbit one. Can anyone help? #fitbit
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Tammy Ashley
(@tomtamash) reported
I am having trouble with my Versa 2. The screen suddenly went blank, but it is still tracking. A restart did not rectify the problem @FitbitSupport
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Laura Rogers
(@laurarogers86) reported
@FitbitSupport my charge 3 has gone very dim and I can hardly see the face inside let alone outside I can’t see a thing!! Can anyone help with this? I have changed the clock face, brightness and restarted the whole thing but nothing works. Anyone?!