Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Voice For Care Home Residents
(@VoiceResidents) reported
@FitbitSupport my new Fitbit versa 3 deleted walk info from sat/sun and stopped logging exercise on Monday and last night stopped counting my steps although buzzed to say I had done 10,000 but logged less than 5,500. Have switched off & back on several times…HELP!!!
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@FitbitSupport So some of us have to call your helpline to get the run around..but you select others to have the issue resolved by sending then a DM?
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@ChrisEdwinPhotography
(@ChrisEdwinPhoto) reported
@FitbitSupport hey guys my partner has just been charged for 12 months when she should have had a 12 month free subscription with her new inspire 2? Can you help?
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AI
(@Erdos5AI) reported
@FitbitSupport I have lost count how many times I emailed and called over the past two months. Every time, I was told someone will get in touch within 24 hours. Two months is more than enough time for any customer service to investigate an issue. Emails, phone calls, tweets… nothing works.
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Chennupati Uday Bhanu
(@ChennupatiUday) reported
@FitbitSupport I had a Fitbit Alta HR which was not working so I contacted support and as they informed me i sent it to warehouse now I got an option for replacement but before I sent the watch to warehouse I asked if I can have an upgrade to latest version then I chat they said
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*** Griffiths
(@griffiths_len) reported
@FitbitSupport I dont believe you are sorry. You litterly said "got it" in your initial post, which clearly was belittling the issue. Just sort yourselves out and stop letting your issues affect your customers.
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Pingo - NINTENDO #EldenRing
(@MVMV_Pingo) reported
@madebygoogle @fitbit Now I can send my galaxy watch 4 to the garbage?
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Al
(@almackin) reported
@fitbitsupport Hey - my fitbit broke last week (won't turn on). I've been chasing support repeatedly - last advice was to change the clock face (!). Can you help?
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aravind
(@Babu_Aravinda) reported
@fitbit bought charge 5 on 1Jan,2022 and battery started draining from 100% to zero in 30 minutes for last one week. No fix from customer care and outrightly rejecting replacement though in warranty.
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Irfan Tomar
(@IrfanTomar) reported
@FitbitSupport Hello Team my Fitbit Ionic getting issue with the pairing...need support
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Debasis Senapati
(@Debasis87662912) reported
@FitbitSupport My versa 3 watch isn't working since last week. when i asked customer support, they said they will reach out via email, but to no help! I bought it not even an year ago and is covered under warranty. So unprofessional from @FitbitIN. Pls fix.
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408Nate
(@408Nate) reported
@FitbitSupport Sooo disappointed in my new Sense purchase. Buggy as heck; nothing is working and I've worked through all of your FAQ's and community forums. I think I'll go back to my $60 @amazfitus ! What a disappointment.
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Brini
(@thecreepyspice) reported
Hey anyone else experienced issues deleting their data from @fitbit ? I was able to delete everything BUT my menstrual health data. Maybe just a glitch in my side, reached out to support, let's see what happens #MentalHealthAwarenessMonth #ImprovingTogether
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EvEmEl41314
(@el41314) reported
@FitbitSupport the calories on the home page in my app aren’t showing the same number as when I click on it. I’ve deleted and reinstalled the app, logged in and out, and restarted my phone. Issue still exists. Step count is accurate though so app is seeing my Fitbit.
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Victoria Hannigan
(@vhannigan2) reported
@FitbitSupport My IONIC was recalled. I replaced with a Sense. It stopped chrging after 45 days. Another was sent & didn't charge @ all. Ive tried multi outlets & bought a new charger. Nothing. Support says warranty is out. Not acceptable. Wth a month? Pls help 2 make right.
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