Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Democracy is still imperiled. Fight for it.
(@MadameBeloved) reported
@FitbitSupport I've had my Fitbit Charge 4 for ~8 months and it is randomly adding steps. Lots of people have this issue and none of the recommended solutions work. I just watched it jump from 960 to 1010 steps when I walk about 15 steps. What are y'all doing to address this??
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Jessica Bygrave
(@JessBygrave) reported
@FitbitSupport Hi, I bought a Charge 3 as a gift for someone in July 2020 and now a dark line has appeared across the screen. Long reset didn't fix it- are you able to help? I'm based in the UK.
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DHL Express India
(@DHLExpressIndia) reported
@anantsinghal84 @fitbit @FitbitSupport Hi Anant, We regret any inadvertent inconvenience caused. Please share/ DM your email ID/ contact number so we can help you with this.
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Bilal Md Khan
(@BilalMdKhan1) reported
@FitbitSupport hi...I did the factory reset of my Fitbit Versa... unfortunately it is not getting on afterwards....please help
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Chris Dixon
(@Chris20702939) reported
@FitbitSupport good morning! I have the Fitbit sense and was really hoping to access the ECG app when it came out. However, I can't figure out how to download it... Can you help?
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Diane Ashby
(@DianeAshby2) reported
@FitbitSupport hi can you help me pleaseI have purchased a Fitbit Charge 4 and it will not charge. I have followed the trouble shooting guidance and rebooted it but still cannot get it to charge. Thank you
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HibikiRush
(@HibikiRush) reported
@FitbitSupport Placed order 15964bydsk2wc 6/11 w/ 2 day shipping. 6/16 still not arrived. You guys sent it FIRST CLASS with USPS. Terrible.
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Schwifty Farms
(@FarmsSchwifty) reported
@fitbit I've been having trouble accessing the 'My Account' tab for like two weeks. I need to check on my Luxe preorder... is this just me or a known issue? Thanks!
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seaherne
(@seaherne) reported
@fitbit hey. One of your chat agents, while trying to "help" me sort a payment issue, cancelled my pre-order before telling me, and made me place a new order. Words cannot describe the frustration. I've been trying to sort this for 2 days, and now I feel tricked.
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♥ Lynsey ♥
(@LynseyTwinMum) reported
@FitbitSupport can you edit an exercise? I recorded a walk this morning but forgot to end it so left it on an extra hour when I got home so my Pace looks really bad! I would like to be able to edit the end time but there is no pencil to edit just the delete function!
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Dian
(@dianvisser) reported
@FitbitSupport Hello, my Charge 4 wristband is nearly broken after 8 months of usage. Is there any possibility you can send me a new one?
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Simply Events
(@simply__events) reported
@FitbitSupport my display screen has completely faded away! Help ! Can’t live without my Fitbit 🥺
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Doc K. Lock, FAAP (she/her/hers)
(@twin_doc) reported
@FitbitSupport Hello. Reached out to customer support tonight and after waiting some time, my call was disconnected. My versa was charging, had gotten up to 63%, when I return to it a short while later it wudnt turn on. Trouble shooting was no luck in getting it on. Please help.
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Lauren McGroggan
(@laurenmcgroggan) reported
@FitbitSupport Cannot log in! Says my email and password are incorrect which they aren’t as I have them saved to my mobile. Help
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Kat Castle
(@KCwellbeing) reported
@FitbitSupport So, I've been marketed a tracker with features I can't actually use yet, even though the website says I should be able to? Some of the complaints I've found online about this issue date back to 2020 - when will I be able to access the firmware required to activate this feature?
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