Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Diana Jones
(@MissReadsALot36) reported
@fitbit I just spent an hour “troubleshooting” a broken Sense. I’m supposed to trouble shoot more … how?! It’s a dead 300 dollar watch. How do I get this fixed without wasting more time? Google tells me this is common for ya’all.
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Maria Lacey
(@Maria_Lacey1) reported
Need help with #Fitbit #charge4 The screen has totally gone and I've tried turning it off, rebooting etc to no avail. The watch is still tracking to my phone though. Anyone know how I can get the screen info back? @FitbitSupport @fitbit
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MELSHARY
(@Melshary) reported
@fitbit As a person who has a hard time concentrating on 1 voice at a time I don’t want to call CS and have to listen to their entire family, tv included, in the background.I got no help. 👎🏽
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😑
(@DeeDaYeet) reported
I flushed my @fitbit down the toilet at work today. My clip fell. I quickly submerge my hand (yes, I did) and a millisecond before I reached it the POWERFUL industrial automatic flush spirited it way. It belongs to the sewer gators now.
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fat rat
(@katrina_edtwt) reported
@FitbitSupport Shut ******** up
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Mission CyberSafety
(@aninditagmishra) reported
@fitbit @FitbitSupport Hello #Fitbit India!! Your customer care no is continually switched off. I need servicing of my watch? Who should I contact in #kolkata. Can you please help?
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John
(@bezzaj) reported
Poor customer service @FitbitSupport @fitbit @FitbitUK 😡😡
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Someone Random
(@StaciSchu) reported
@fitbit My Versa 3 was purchased new for me in March. 6 months later, it’s barely holding a charge. I only keep it on sleep mode and still have to charge it daily. Help please
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Universe 25
(@Cynicicide) reported
@FitbitSupport Just spent 20 minutes on live chat with the robot called Chuck trying to fix my issue. I think he wishes he was a real human, and so do I.
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Oda Lanizi
(@OdaLanizi) reported
@fitbit Ive had a Fitbit since the C2 & love my C5. But Im LET DOWN there hasnt been any #inclusion of disabled users like myself who use a manual wheelchair. Why cant you add a "wheel" option instead of run/walk & why not calculate "steps" differently for wheelers? it's 2021...
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Alex Lane
(@alexlane1312) reported
@DougonIPComm @FitbitSupport Got same issue. Brand new, charged up and dead in less that 24hrs. GPS on Dynamic, screen wake up set to manual.
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Whatever
(@vbontempi) reported
from
Denver, Colorado
@FitbitSupport No, once again let me tell you that I have better things to do with my time than try to fix your product. You have my feedback use it to fix things on your end.
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Laxmi Daga
(@LaxmiDaga3) reported
@FitbitSupport straps of fitbit are always an issue. Versa 3 purchased barely 6 months back ...and suddenly the strap broke..this has happened earlier also with versa charge 2 and charge 3 bands. Is this the quality offered by such a reputed brand. #customerfeedback
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Adam Rosenberg, MS, MBA, PhD
(@AdamRosenberg16) reported
from
Delray Beach, Florida
@fitbit too bad you make a defective product that you do not stand behind…. #luxe
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pawan sachdeva
(@pawansachdeva68) reported
@FitbitSupport the issue is resolved. thanks
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