Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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deepak77
(@akp11111) reported
@FitbitSupport My watch is not working properly like pulse rate not updating etc and screen is also dislocated…. Needs repair
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Jinty
(@intl_jane) reported
@FitbitSupport It's been over a week since my firbit became useless. How's this fix going?
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Pascal Coenen
(@CoenenFitness) reported
@FitbitSupport @Fitbit_DE My Account got hacked, the hacker made a replacement inquiry. I stated that today morning, a few hours after this happend via chat. Again a few minutes ago. Nobody is willing to help. The order has already been stated for shipping. Can we stop this yet?
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Sharia 🇹🇹 (she/her)
(@Sharia69892757) reported
@FitbitSupport @nope_nope_nopi You know these tips won't work! People have been making you aware of the problem for weeks now!
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Christos K
(@ChristosKonst17) reported
@FitbitSupport Fitbit issue with Fold devices not resolved. I know several people affected by the inability of Fitbit to sync with any Samsung fold or flip device after Android 13. Where's the progress? This has been pending for weeks Fitbit
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Meg Tobey 🌵
(@meg_here4FF11) reported
@fitbit Are u planning to do anything about how disappointed EVERYONE seems to be with the #versa4 & #sense2? I got the Versa 4 for the paddleboard tracking feature but had no idea that I would be significantly downgrading my watch from the older models. PLEASE tell me u will fix this.
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Shyam Rughani
(@shyam_rughani) reported
After updating the latest firmware in the fitbit charge 5, the application on the phone stopped connecting with the tracker. The tracker is of no use if it is not connected with the app. The battery started fluctuating. Kindly resolve the issue.@fitbit @FitbitSupport @FitbitIN
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Manjeet Singh
(@manjeet201) reported
@FitbitSupport,@amazonIN,FITBIT Watch is worst in world they are cheating with customers at time of sale they show you lot of features then after one year they stop all features then this watch is like a dummy watch means worth less. Online platform should stop sale.
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Megan Boardman
(@meg_b17) reported
@FitbitSupport my Fitbit is only logging 2 hours sleep each night. I’ve reset. Deleted the app and reinstalled. Still not working properly
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Liz Staines
(@LizStaines) reported
@FitbitSupport I need some help please with a sense!! I’m being notified of old voicemails from months before I had the watch which aren’t on my phone anymore. All been set up fresh yesterday and getting notifications from April and July! 😩
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Sravan Puli
(@SravanPuli2) reported
In India there are huge number of users are using the Fitbit and Fitbit pay is not working in India then what's the use of this Fitbit pay in India. Please accept this concern and get Fitbit pay to India. Else it's waste feature @fitbit @FitbitSupport @FitbitIN
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Tracey
(@dumbblonde721) reported
@PassportAndPix @fitbit It’s worth contacting them, as they often replace them, you don’t need a receipt (they check yr a/c). I know someone who’s had one replaced because of a broken strap and another for something else.
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Jinty
(@intl_jane) reported
@FitbitSupport @ElleyOtter Fitbit know full well there is a sync issue. It's really disingenuous to reply to all these tweets suggesting it's user or hardware error. When will you roll out a fix? It's been over a week since my fitbit synced to my phone.
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Gary Parr
(@gparr1977) reported
@FitbitSupport Recently done an update to my Charge 5 (brought Sept 2021), and has gone from lasting 5-6 days on a full charge, to 8hrs if I don't set an exercise (goes down 1% a minute then). Restarted... factory reset... uninstall any apps that can be. No change.
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Simon Fuller
(@SimonFullerAUS) reported
@FitbitSupport Yes exactly done both restarts can I remove the update as this has caused the issue?
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