Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • SwareshPawar Swaresh (@SwareshPawar) reported

    @FitbitSupport We bought Fitbit Sense in Nov 2021 and today somehow it stopped working. The Watch discharges in 2 hours max and gets really Hot. Cannot wear watch seems some issue. Please can we get this fixed. Please let me know if any further details needed.

  • ArtieWalden20 Artie (@ArtieWalden20) reported

    @FitbitUK please please can you stop asking me to turn location services on EVERY time I go into the Fitbit app! This is so infuriating - does anyone else have this issue? @FitbitSupport @fitbit #fitbit

  • FrankTheKitten Kelly Victoria (@FrankTheKitten) reported

    .@FitbitSupport my charge 5 will not sync the data onto the app even though it thinks it is. I have turned Bluetooth on/off, restarted my device. I’ve removed the device and now getting the attached (its@on charge next to me) help pls.

  • kpganesh76 Ganesh Ponnusamy (@kpganesh76) reported

    @FitbitSupport @fitbit @FitbitIN I am having trouble with the Fitbit sense that I bought for my wife. It doesn’t charge whenever I connect it to the usb charger and I need to try all permutations and combinations to make it work. This is frustrating. Can you fix this?

  • SharmaPratibbha Pratibbha sharma (@SharmaPratibbha) reported

    @FitbitSupport @fitbit @FitbitUK the glass dial of my fitbit cracked from the corner. The shop owner contacted you but they said its unrepairable. This is happened just after 3 days of buying. Please help me it cost me a lot!!!

  • MadameCJAlbrite Chrissy Albrite (@MadameCJAlbrite) reported

    @fitbit I can’t believe just starting following y’all …and of course I have a problem will follow up with @FitbitSupport 👋🏾

  • MorganJaquith Morgan (@MorganJaquith) reported

    So the steps your customer service made me try are useless. Apparently I have to pay $80 to get a water notification when the $300 watch and app are already capable . With such bad experience I don’t see why I’d pay your company more. @FitbitSupport @fitbit

  • RajuPrakash386 Raju Prakash (@RajuPrakash386) reported

    @FitbitSupport My Fitbit versa 2 an year back. Warranty is expired.but now it’s not working and watch is dead

  • AngelaB42287645 Angela Brown (@AngelaB42287645) reported

    Is anyone else having trouble syncing their Fitbit versa 2 to their phone? Apple updated the phone last night and now won’t sync!@FitbitUK @FitbitSupport

  • aurildis Kate Cook (@aurildis) reported

    @FitbitSupport my Charge 3 is losing time - the 2nd one with the same problem. No contact back from Support despite numerous promises since 30/12. Very poor customer service and product reliability

  • craigthomler Craig Thomler (@craigthomler) reported

    @PlayContra @davidiwanow @fitbit Needs to be in place quickly to provide any benefit this pandemic. Otherwise would need to be established as a retractable model for a future pandemic so can be introduced soon enough to make a difference. Getting government to distribute free fitbits will be a problem however!

  • mrxinu Steve Klassen (he/they) (Mister Zee-New) (@mrxinu) reported

    I'd like to send a "**** you" to Rejection Sensitive Dysphoria. While my @fitbit appreciates the elevated heart rate, I do not need to implode because I think someone doesn't like me. 😭 Okay, onward with the day!

  • Sandeep41582611 Sandeep (@Sandeep41582611) reported

    After using almost 8 months of #fitbitsense my review The worst smartwatch #fitbitsense It has number of Issues A. Touch almost irresponsive, pathetic i must say B. SYNC issue... C. Hardly measures any parameters, SPO2, temp. WORST PURCHASE 👎👎 @fitbit @FitbitSupport @FitbitIN

  • XpressionAST Janene Visser (@XpressionAST) reported

    @FitbitSupport Good day, I have a Fitbit Charge 3 which is not even a year old. It is start g to malfunction, it keeps vibrating and the screen flashes when charging. I have done a device reset but with no success, please can you help?

  • MorganJaquith Morgan (@MorganJaquith) reported

    @FitbitSupport @fitbit Im trying to get reminders to drink water. I was talking with live chat they gave me a bunch of instructions. After trying several solutions I told them it didn’t solve my problem and they ended the chat on me.

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