Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

Less
More

fitbit Hero Image

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 7
Charlotte, NC 3
Frankfurt am Main, Hessen 2
Spring, TX 2
Köln, NRW 2
Pittsburgh, PA 2
Wheaton, IL 2
Llanelli, Wales 2
Ashburn, VA 2
Jacksonville, FL 2
Minneapolis, MN 2
Baltimore, MD 2
Washington, D.C., DC 2
Béthune, Hauts-de-France 1
New York City, NY 1
Izola, Izola 1
Jewar, UP 1
Noida, UP 1
Altoona, PA 1
Whitesville, NY 1
Coalport, England 1
Nürnberg, Bavaria 1
Dracut, MA 1
Suwanee, GA 1
New Delhi, NCT 1
North Royalton, OH 1
Creston, NC 1
Miami, FL 1
Williston, VT 1
Pembroke, MA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • TheRealMznetWiz FirstBorn (@TheRealMznetWiz) reported

    I was involved in a fire on March 1 in Roselle, NJ and lost both of my fitbits due to water damage. I had and Versa 2 and Charge 2 Is there anyway that you’d be willing to replace them. I’d appreciate any help you can give. @fitbit @FitbitSupport

  • PamPeevy Pamela Peevy (@PamPeevy) reported

    @FitbitSupport I no longer get notifications on my Blaze for calls or messages from my iPhone. I have checked everything - Bluetooth, notification settings, syncing, etc. and nothing works. Please help. I relay on my Fitbit for these notifications.

  • RunJumpScrap Sarah Howe | Parenting and Fitness Blogger (@RunJumpScrap) reported

    @FitbitSupport hi I’m still having issues with burning on my wrist with my Fitbit Versa. I was offered a refund in Dec but decided to see how it went. I’d like to go ahead with this now...can someone help please.

  • PadshalaBhavin Bhavin Padshala (@PadshalaBhavin) reported

    @fitbit I want to show my sleep score but heart rate sensor is not working on fitbit versa 2. By the way my personal best sleep score is 91.

  • EddMullins Edd Mullins (@EddMullins) reported

    @FitbitSupport my fitbit versa screen is completely black - the app says its fully charged and neither reset seems to do anything.... can someone help

  • dbarn_the_3rd Daxter (@dbarn_the_3rd) reported

    @FitbitSupport when are you going to fix the app. It’s so slow and not reactive. Can’t check my sleep stages at all. Ionic user.

  • SheaJIrl Shea Jackman (@SheaJIrl) reported

    @FitbitSupport Hi FitBit. There is no end of detail of the issues in the link provided. Out of the box there are features not working (setting section, calender etc) and expected updates have not arrived.

  • Brian_Jolicoeur Brian Jolicoeur (@Brian_Jolicoeur) reported

    @FitbitSupport I'm having the same Deezer problem as many users reported already. I've uninstalled, unpaired, retried, connected/unconnected.. seriously the only reason I got the watch is to listen to music without my phone while exercising. If this doesn't work what's the point?

  • jojames100 Jo James (@jojames100) reported

    @FitbitSupport my Versa3 keeps dropping out of Bluetooth connection with my phone. Hope it’s a bug you can fix, because it’s dropped out at least once an hour since I got it yesterday! I can’t deal with that all the time!

  • essi81 Jess (@essi81) reported

    @FitbitSupport hi. Is there a way to switch back to active minutes? Your new update is so unbelievably bad it is making me want to throw my new versa at a wall.

  • haylesgrays79 hayley (@haylesgrays79) reported

    @FitbitSupport I have a fitbit versa lite and never had a problem with the gps mapping my exercise. On the last 2 runs I've done the gps hasn't connected and when I go into into settings it says 'gps will not be turned on. How do I change that. Many thanks

  • ebbachristine Ebba Christine (@ebbachristine) reported

    @FitbitSupport my Fitbit versa lite won’t show its clock face, nor will it sync to my Fitbit app to try and change this. I can access exercise, timer, calendar etc. But I can not see the time, steps, heart rate as my Fitbit won’t sync. Can someone help me please.

  • Telemanr Robert Enns (@Telemanr) reported

    @fitbit I had a Blaze for several years. I’d still have it but the battery finally wouldn’t hold a charge. It counted floors accurately. It only had a problem with the basement steps not being quite 10’ deep. So I got a Versa 3 and it’s a disaster. I’ve done everything suggested.

  • Bleedgreen3476 Jay☘️ (@Bleedgreen3476) reported

    @HeartEyes4Brady @fitbit Well lol I had Fitbit and yes it was trash I upgraded and haven’t looked back since

  • LaurenBonk Lauren F. Bonk (@LaurenBonk) reported

    @FitbitSupport I just got a versa 3 last week and am noticing it isn’t counting all of my steps. I looked down during a treadmill workout and the numbers were stopped - I counted over 50 steps before it started counting again, and only compensated about 20 steps

Map Check Current Status