Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Noida, UP | 1 |
| St. Louis, MO | 1 |
| Grenoble, Auvergne-Rhône-Alpes | 1 |
| Paris, Île-de-France | 1 |
| Köln, NRW | 1 |
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Valencia | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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shoobh (@shoobh3) reported@FitbitSupport Followed the instructions given on the link provided. Watch is not responding at all. What should I do next?? The swimming pool I go to is only 5m deep. If versa is designed to work upto 50m, how come my watch is dead in a 5m pool . Is it a design issue ?? Pl fix my watch
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Adam Korzeniewski 🇺🇸 (@RealAdamK) reportedMy @fitbit deleted about 8,000 steps of mine for the day. Buggy software and equipment that screws you when it doesn’t sync. This stuff matters. My health insurance is with @UHC @askUHC - which pays you for regular physical activity.
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Frida (@vaffelkoker) reported@FitbitSupport I cant sign in to my account on the website to see my dashboard. The page doesn’t load at all. I’ve tried Chrome, Firefox, Safari and Safari on my phone.
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HENRI FANTHOME (@HENRIFANTHOME) reported@fitbit @FitbitSupport my charge 4 over two years old has broken both the attaching point ms for strap. Cannot fix straps. Tried a DIY but no success. Can you all change the watch case/ upgrade it. TIA #fitbit #charge4
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Zachary Lyons (@Zachary28936678) reported@FitbitSupport My charge 5 won't sync. I've done everything you recommend to fix it. Now it's refusing to even re-link with my phone. Charge 5 is the worst Fitbit I've had. Really disappointed.
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Chris Williams (@cjwilfy) reported@hawthonne @FitbitSupport Exactly the same been waiting since November too they are useless when you call and just trot out a script saying your in for refund there’s a backlog - well why say three to six weeks then FITBIT FIT-**** more like 😡🤬😡🤬
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Deepak Kumar (@Raywiththeshado) reported@madebygoogle @fitbit In India Not launch this is very Bad
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Tessie McGough (@TessieRuns) reported@FitbitSupport @fitbit @FitbitSupport is there anything you can do to help?
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Chris Rogan (@chrisrogan) reportedDoes anyone in the world know a @fitbit email address where you can actually get any help rather than the crap twitter support or crap chat in the app?
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Steve LaMotte (@steve_lamotte) reportedGave my wife and daughter @fitbit watches/trackers for Christmas. One month later, both are dead. One won’t charge and the other won’t connect to a phone. Garbage.
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The Nth Review (@NthReview) reportedWhy in the world does @fitbit need me to sign in every single day on my own personal computer internet browser? Mmmm?
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L (@Lorenainthesky) reported@K9Freud @FitbitSupport Good luck! I’m dealing with the same and spent over an hour trying to get help from Fitbit. Their customer support has really gone downhill.
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Mike Thom (@mikethom070) reported@fitbit is the biggest rip off since Bernie Madoff, and the pixel watch with its inadequate battery life is staggeringly bad , they should have made it clockwork it would have been more convenient.
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Chris Rogan (@chrisrogan) reported@FitbitSupport A customer reports an issue prior to the holidays, you ask them to take photos. But they don't get back to you after national holidays, in the meantime their warranty has expired - by 4 days by the time they re-contact. It's absolutely appallingly bad #customerexperience
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Paul Beales 👣 (@pacerdude_uk) reported@FitbitSupport Why would I contact @Deezer? I don't have any problem with my Deezer account?
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