Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • louiswarner07 Louis Warner (@louiswarner07) reported

    Hi @FitbitSupport, I have a fitbit ionic and am struggling to verify my account in regards to a refund. Could you help me with this please?

  • MojustMo7 Mo just Mo (@MojustMo7) reported

    @fitbit Worst Watch Ever…..Totally Defective… No Service after Sales

  • winwithab Avigyan (@winwithab) reported

    @fitbit I have received an email regarding Fitbit Ionic smartwatches recall. I followed that mail & clicked on the web page link to register. After registering I received a confirmation mail. In that email verify account link is not working. How do I verify my account.

  • EpicEm Emily Groves 🇪🇺 🌱 🌎 (@EpicEm) reported

    @FitbitSupport please can you help with my ionic issue? Thank you

  • jakij_69 Jacqueline Johnson (@jakij_69) reported

    @FitbitSupport hi, is there a problem with your site, just tried to verify at it says the page is on a different track right now?

  • theadamhorn Adam (@theadamhorn) reported

    I'm surprised only the Ionic is being recalled by @fitbit. My Versa Lite **** the bed just outside of warranty and always gave me a weird sensation in my wrist.

  • JonTango Jon Taylor (@JonTango) reported

    @FitbitSupport Good Afternoon. Trying to deactivate my Ionic, but when I click on the Verify Account link it takes me to Fitbit Help and says the page cannot be located. Please send me the correct link if possible

  • oxyuris Mart Jonsson (@oxyuris) reported

    @fitbit I've done the registering and verifying process without a problem, but I'm now on the store screen to get a replacement product and it's asking for an access code. I've tried my reference number but it doesn't work. Does this come by email later? Or have I missed it somewhere?

  • Emsyl_ Emmie (@Emsyl_) reported

    @fitbit please can you help? The page now says it no longer exists to register for the refund.

  • JackieK1984 Jackie Fried (@JackieK1984) reported

    @FitbitSupport trying to use the online chat, but no one is responding. Is it down?

  • Muttbunch82 Martin Cameron (@Muttbunch82) reported

    @fitbit Trying to verify my account but keeps coming up error, live chat goes to the same error page too

  • dogdirtbiker13 dirtbiker13 (@dogdirtbiker13) reported

    Today's problem @fitbit. Your ionic battery may burn your skin. Take it off and don't wear it. We will email you a voucher for another watch....... Guess what

  • liwjamie Jamie B (@liwjamie) reported

    @FitbitSupport can i have some help with my ionic please

  • Livia_Charlotte Livia'Charlotte (@Livia_Charlotte) reported

    @FitbitSupport has your app gone down today? Mine just keeps coming up with an error message and won't let me log in

  • jonandmarkuk Jonathan Phillips (@jonandmarkuk) reported

    @FitbitSupport @FitbitUK I'm having problems applying for the Ionic refund. I got as far as unlinking the device and then got stuck. If I try now it appears that the website for the refund is down?

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