Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 17 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
| Parkland, FL | 1 |
| Lexington, KY | 1 |
| Landau in der Pfalz, Rheinland-Pfalz | 1 |
| Alexandria, VA | 1 |
| Wausau, WI | 1 |
| Edmond, OK | 1 |
| Bayonne, Nouvelle-Aquitaine | 1 |
| Miami Gardens, FL | 1 |
| Oakville, CT | 1 |
| Lawrenceville, NJ | 1 |
| Saint Paul, MN | 1 |
| Frankfurt am Main, Hessen | 1 |
| Ashburn, VA | 1 |
| Paris, Île-de-France | 1 |
| Wolverhampton, England | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Ooltewah, TN | 1 |
| Renens, VD | 1 |
| Troncedo, Aragon | 1 |
| Bowie, MD | 1 |
| La Crescenta-Montrose, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sachin Mayekar
(@sachumads) reported
What is wrong with fitbit site and login? How long would be the maintenance going to be? Unable to login to your fitbit app. @fitbit @FitbitSupport @FitbitIN
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Melly Terui
(@MellyTerui) reported
@fitbit DONT BUY FITBIT... FOR SEVERAL MONTHS NOW THEY DONT FIX A BUG IN THE LAST UPDATE AND THEY DON'T RESOLVE
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Bob K
(@grk1113) reported
@FitbitSupport my watch shut off again today for the fourth time this week! What can I do to fix this???
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Kaspar - MetroidVaniac
(@KasparMairowitz) reported
@FitbitSupport I’m out. Gave you guys a second chance already and you’ve proven to me that you are the same bad company that wouldn’t exchange my charge 1 a few weeks after warranty even after the product was so bad I had it replaced 3 times during the first year.
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Fix Dallas
(@fix_dallas) reported
@fitbit None of your devices work very well. Nor does your customer service. Email sends me to chat, chat sends me to email, I come to Twitter for help and get blocked. Go back to chat and told to wait for email, email sends me back to chat, and on and on and on.
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Jim Marshall
(@lofsjim) reported
@fitbit don't bother buying the charge 5..do your research..main problem tho it won't sync with my smart phone my charge 4 had no problem..should have waited til it was out a while instead of being a beta tester.. and no button..waste of $179..DON'T BUY
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Mark
(@Mark69987736) reported
@FitbitSupport I have a Fitbit charge 3. Screen went black today. I have tried to reboot and get to the smiley face, but it stays black. Also tried changing the clock on the app but no joy. Help.
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scott
(@scott28580778) reported
@here4thetree @fitbit @FitbitSupport Yes dog **** support wife’s versa lite after update and charge backlight you can see but screens black. Back if watch goes from green to red then back to green or off. Called just to get told discount. Tired of discounts I just want a watch that works for more than a few months.
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sarthak wadhwa
(@sarthakwadhwa24) reported
@fitbit @FitbitSupport It's very disappointing that we Indians can't access Fitbit wallet services. Please provide me with a solution or some sort of alternative. Help from your end will be really appreciable.
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Léo Bourdon 黄狮凯 👍🏿 He/Lui
(@leobourdon) reported
@FitbitSupport Can you explain how come I just spent half an hour on the phone with a support representative, that he still didn’t resolve my issue and that he treated me with a bunch of condescension? Really not impressed with Fitbit #fitbitsucks
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Kaspar - MetroidVaniac
(@KasparMairowitz) reported
@FitbitSupport I’ve wasted far too much precious time on this issue with your customer service already. I don’t want 35% off a piece of junk that will last just long enough to outlive the warranty. You make cheap products and I’m done buying them.
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This Mummy Gig
(@ThisMummyGig) reported
@FitbitSupport Just fix your tech issues,train your staff& send the men out to buy ************ support for the menstruating staff based on their choice of protection.But mostly don’t expect women to email it dm rather than chat because staff are too embarrassed.They need to grow up.
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Bob K
(@grk1113) reported
@FitbitSupport I need help with my Versa 2 please! It randomly shut off yesterday & had to be rebooted. When it came back on, it was saying 3pm. Then it shut off again overnight, so I rebooted again this morning and it came back on as 3pm again.
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Tejeev Patel
(@Calandril) reported
So @FitbitSupport Can you explain to me why this would not qualify for support? Publicly and in detail, please? I'm tired of bad designs and warranty dodging on expensive premium products
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Marie Buttriss
(@Marie_0612) reported
@FitbitSupport absolutely fed up with Fitbit, had issue with charge 3 that couldn’t be resolved, upgraded to charge 4 literally weeks ago, now it won’t count steps, rebooted countless times and it STILL won’t work. Fuming
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