Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Ellie
(@ellieebarnes) reported
sweated it out for 2 hours with hiit & weight training & my Fitbit says I’ve only done 20 active minutes & burnt 80 cals 🥲 pleaseee help / fix this 😭@FitbitSupport @fitbit
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Emma 💙💙
(@xEmma_wx) reported
@FitbitSupport my Fitbit is lock but I cannot unlock it on my phone as I’ve deleted it off my app. It also won’t let me set the device up again as it’s locked. Please help
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higboo
(@higboo1) reported
@fitbit @DeepakChopra Oh god. Vomit. Congrats on choosing the worst possible person to partner with. Have you considered partnering with the flat earth society? Maybe the antivax folks for health advice?
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Mike
(@mike20205) reported
@FitbitSupport DM sent. However- what is error code 3008. I am sure others will want to know too.
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D.S
(@1slandb3auty13) reported
@FitbitSupport Different person asking me to do EXACTLY the same thing as the previous person, TOALLY IGNORING the fact that IT IS NOT WORKING! There are pictures to show the stages and results! WHAT MORE DOES FITBIT need before someone ACTUALLY tries to resolve this?! #poorcustomerservice
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Sukru Haskan
(@sukru_haskan) reported
@FitbitSupport Hi, I deleted my app since I could not sync my FitBit Sense since Sunday and I cannot reinstall the device on the app now since I cannot able to unlock it. I know my PIN but it keeps guiding me to unlock it with my Iphone. Please help.
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Abin Krishna
(@AbinKri09789360) reported
@FitbitSupport My Fitbit Sense sport band peg has fallen off from the band and is loose. Every time when I wear the watch the peg is falling off and unusable. How do I get a replacement band under warranty ? Poor quality sport band from Fitbit!
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Matt Greetham
(@wildcat14) reported
I’ve only had my FitBit Inspire for a year and it’s already stopped working. Won’t hold a charge or turn on. Anyone else have this problem? @FitbitSupport
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Mark Whitfield
(@whittywigan) reported
@fitbit the Fitbit charge 3 is a shockingly bad device. Now awaiting my third one to be delivered never had any issues previously. I have no doubt this one will be getting returned too.
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jaybo
(@ohmonkeydog) reported
@FitbitSupport My charge 3 still isn’t syncing. I have tried all of the trouble shooting. I am about ready to switch to a different device. #frustrated
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bhayes
(@BeeBhayes) reported
@FitbitSupport yesterday my screen went black and I sent you a message. When I plugged my versa in this morning the battery said 0% which never happens since I plug it in everyday. Now my Versa won’t sync and it shows 9:10 although it’s 2:07 pm. Please help with some suggestions.
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Jason Matson
(@JJMatson77) reported
@Google @FitbitSupport @fitbit you have lost a customer now, as Fitbit support can not be bothered to respond to my inquiries about my broken Versa 2, case# 4000276. Why bother having a Twitter support if you don’t respond? Abysmal support from a multi billion company.
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Monika N
(@MonikaNiemiec3) reported
@Arkd2Blog @fitbit They are in real trouble that’s why so many tweets here. Shocking service and a lot of angry customers left without any solution due to broken trackers and problems with the app! I think it’s the end of Fitbit era
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Linda Strickland
(@LindaStrick3) reported
Disappointed . I bought a @fitbit Charge 4 on 2/28 Starting wearing it 3/3 Needed to charge it this morning & it doesn’t charge. @fitbit is sending me new charger but how common of a problem is this? Should I return it and buy a different brand? #charge4 #fitbit #fitnesstracker
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Monika N
(@MonikaNiemiec3) reported
@__leaves__ @FitbitSupport Every single software update causes damage to the tracker and it doesn’t work properly afterwards! I’m not coming to Fitbit until they improve the quality of their products because it’s poor!