Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 13 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Mr Squiggle
(@SethRoma2) reported
@FitbitSupport what is with this POS @fitbit Inspire 2!!?? I bought it for my mum and it is the worst @fitbit !!! Won't sync, DND everyday!!!! 🤬
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andrea fieldhouse
(@andreafield26) reported
@FitbitSupport hi my app on my I phone not working on a there something wrong with app
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roberto
(@MrJexo) reported
@FitbitSupport i lost my watch and tried to contact your support on chat which did not help at all. I'm very upset. I spent more than 250 on this and I've received nothing but poor service
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TabbyCat 🌙🕸🍂👻🎃
(@TabbySilva) reported
It really irks me that @fitbit still does not have a snow shoveling option to track that exercise but they have gardening and lawn mowing?? Like help a New Englander out here cmon.
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Adele norman
(@adele2014) reported
@FitbitSupport my tracker keeps losing charge very quickly! Help!
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Morgan Fykes
(@Shmorgan85) reported
Been a loyal @fitbit user for many years, got a replacement less than a year ago and the face just fell off but apparently the warranty is 1 year from original purchase so they basically said too bad so sad, but they emailed that to the account that tried to hack me... #DoBetter
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@maria.simmonds
(@mariasimmonds6) reported
@FitbitSupport I have a charge3 & i can't get notifications. It says "notification service not running. A phone restart is required to re-enable notifications on your tracker". Help, phones been off & on but still there?!?
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Asha Christina
(@Ashachristinaa) reported
@FitbitSupport Dashboard steps not syncing with challenge steps. Any ideas how to fix this? Thanks
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Kendal Killian
(@KendalKillian) reported
@Megz_MN @FitbitSupport I had the exact same issue.
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Frances Maxwell
(@francesmx) reported
Gutted that @fitbit's smartwatches don't allow offline music storage. I wanted to replace my Apple Watch (Fitbit's software is much more fun), but it'd be a downgrade if I have to then run with a phone. And I'm not going to sign up to @Deezer when I have a @Spotify account :(
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Penne Smith
(@SmithPenne) reported
@FitbitSupport Ever since the update my Versa 2 is not tracking my heart rate correctly during exercise. I have reviewed the forum about this and attempted all suggestions including adjusting where it is on my arm, resetting back to factory settings, etc. Please help!
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NoneofYourBusiness
(@ivorytowerposts) reported
@FitbitSupport Fitbit app refuses to sync with my Versa 2 all the time even in my own house and my Versa 2 refuses to update steps properly when the app isn’t turned on. Fitbit seems like a waste of money at this point. The problem did not exist last week.
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Carly Louise Carter
(@carlyloucarter) reported
@FitbitSupport It's only since the update!! I've tried all of those things. ALL of them. Multiple times. Any more help? As at the moment my fitbit is kind of useless to me?
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Trish
(@Trish58033088) reported
from
Wellington, England
@FitbitSupport hi I am having trouble with my inspire 2, the notifications have stopped working and even though I have tried everything with Bluetooth etc it will not vibrate when I get messages or calls, any ideas please
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Frank Taylor
(@frank_thetankk2) reported
Reached out to @FitbitSupport for help getting the watch on my Fitbit to display the seconds (so I can count heart rates), and their solution was literally "buy a new phone." Like....seriously?
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