Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Bryan Gruley
(@BryanGruley) reported
@fitbit just got a versa 3 as a gift and can’t wait to try it, but can’t for the life of me get it to connect to the app on my phone. Do you have a help desk that’s more than FAQs? Thanks
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Flasim
(@Flasim1) reported
@mochastarebb @fitbit I was thinking the same thing…. What is the problem to have a commercial with a built person? What is the point to have this “ultra fit” person and for sure, no matter how much you wish, you will never be fit like the person in the commercial??? Don’t get it! 👎👎👎
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syndexio
(@syndexio) reported
@FitbitSupport I used to like Fitbit. But I've had to buy the same charger 4 times over cause some idiot over there thought 4 tiny brass prongs was a good idea.. back to not being able to charge my perfectly good watch.. throwing it in trash and never buying another.
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Ronald Locke JR
(@freewillagain) reported
.@DeptofDefense buy a @Apple watch for mark Milley it made in USA vs the @fitbit you may find a different change of a man if this about how much #china and other fog down the industrial revolution what once he didn't have already. We are who are understand tough
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Samantha simpson
(@sambags19) reported
@dulciedarling1 @FitbitSupport I have the versus 3 same problem
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Be The Change: Love Always & Laugh Often
(@BuckeyeinBoca) reported
@FitbitSupport Fitbit Sense chargers are in need of a redesign. Having to replace your charger often due to a broken pin is ridiculous. To support this comment, please read the many comments on Amazon and elsewhere. Love my Fitbit Sense. Not the charger.
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Kate Smith
(@lakateelizabeth) reported
@FitbitSupport @fitbit Fitbit! My Fitbit was working perfectly until I did your update, now you can’t even read it so it’s worthless. Only solution I was given by support was to spend money on a new one. Come on, please help for real.
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Jo Jo Ferrara
(@ferrara6sicily) reported
@Hoboscratchers @fitbit Worst concert ever....and I've enjoyed hundreds.
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susan martin
(@susanmartin54) reported
Is @fitbit having trouble syncing with @Strava as both of my runs today didn’t sync @StravaSupport
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Luc Saunders 💯
(@luc_14Twittor) reported
@FitbitSupport woke up today to my versa 2 screen hanging off. Sounds like a regular issue from what I’ve seen online. Only bought december 2021. Please help
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roxanne?
(@whyroxannewhy) reported
@fitbit @FitbitSupport my versa 2 battery is draining within 2 hours? i did a factory reset is there any other solution or fix
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James Wilkinson
(@NitroMH) reported
@EthicalSkeptic Hey @Fitbit your otherwise fine products have increasing issues with BT sync in recent updates. We have grown used to a re-pair/reboot at times but this should not be necessary & wasn't before. This is an issue, for example, with my Versa 2 fw 35.72.1.23 et al. @FitbitSupport
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Rhaenyra
(@delfshaven_mami) reported
@fitbit @FitbitSupport Fitbit customer service is an absolute joke. Can’t believe the IOS app has shown “no measurements” for 3 weeks with no fix. Multiple updates, no solutions and no communication. The forums have been complaining for weeks and nothing. Wtf is that?
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Matt Davies
(@D0n_M4730) reported
@FitbitSupport For some reason @elonmusk has decided I need to see this poor guy's email address on my timeline.
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Ramesh Chhajer
(@anekaanthvaad) reported
@steven_finch @fitbit Hi Steven, any progress on this? I had a similar issue of the strap hold coming off the Charge 4 watch frame.
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