Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Köln, NRW 1
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • summ3rnotwinter 🌱 (@summ3rnotwinter) reported

    @FitbitSupport Nope. I have been through every step. It doesn’t not work. Even tried different devices. Considering this day and age I feel like it should definitely not be an issue but yet here I am unable to track my heart rate.

  • davidcudd David Cudd 🌱 (@davidcudd) reported

    @Fitbit, we were disappointed to find out that the Charge 5 is not as water-resistant as advertised. We hope you will take responsibility and address this issue with future products. #disappointed #waterresistance

  • ishita_mat Matty Moo (@ishita_mat) reported

    @b_debangana @FitbitSupport @fitbit Such a flimsy product! My strap broke off too and I've already gotten the watched replaced because of an issue. This is the 2nd time it's conked off. I see that they've got a lawsuit in the USA for their products overheating. Only want to track burning calories, not my skin! :(

  • mintiestmel Mel (@mintiestmel) reported

    Evening @FitbitSupport - does poor (cloudy / rainy weather affect GPS? My device has lost connection a few times recently on areas that have been fine before. Thanks

  • tomasmartorano Tomas Martorano (@tomasmartorano) reported

    @FitbitSupport have a Charge 5 and after using in for swimming it stopped working. After contacting support I was told passed 1yr wrty. I was offered a 35% discount on a new one. Watch is supposed to be water resistance 50 Mts and is not. Poor manufacturing. Never buy again!

  • 993targatop marcus younis (@993targatop) reported

    @FitbitSupport what a joke….my wife has been waiting 2 months for support from Fitbit as her device failed and the replacement you sent is locked!….disgraceful poor lack of customer support and you will be losing 2 customers

  • gonzales_pgch Patricio Gonzales (@gonzales_pgch) reported

    @FitbitSupport I have bought a charge 5 last may 2022 in argentina and has recently stop working, the screen is black , the clock eventhough has a lot of functionalities when it works, is a real ****, only 7 months lasted since I bought it

  • TravisJ12 Travis Juszkiewicz (@TravisJ12) reported

    @fitbit I love your product but (as someone who uses the app daily) the app is straight garbage

  • IseppiDave dave iseppi (@IseppiDave) reported

    Dear @fitbit, I'm having issues trying to understand the problem on being refunded for a product you have deemed harmful(fitbit ionic watch) ive tried your site but will not work and you just keep sending me in circles? I cam send the watch back gladly for proof if you need.

  • NY_Mark ❌ New York Mark ❌ 🇺🇸🇺🇸🇺🇸 (@NY_Mark) reported

    Hey @FitbitSupport what? @UPS gave your package to @USPS who lost it. I'm going to need y'all to resend my watches. Overnighted of course! What do yall need from me? I sent you a DM too. Just seeing if one of the other two want to help track down the package #uspssucks in #Lenexa

  • sebames58 Sebames58 (@sebames58) reported

    @FitbitSupport anyone else having an issue with the fitbit sense 2 not being able to set up to lock when it's off your wrist. It will only allow you to enable the lock function if you set up fitbit pay in ur wallet - I don't use FB pay and never had to with original sense.🤬

  • SamanthaPolden Sam (@SamanthaPolden) reported

    @fitbit I've tried pairing my Samsung flip and my charge hr but it won't connect. I have deleted the app, I have restarted my phone and I have made a new account and it still won't work. Please help

  • Monster_Anatomy Krys (@Monster_Anatomy) reported

    Hey @fitbit if you’re working on updating the web based dashboard I have a request: let me run a report on how many bananas I ate this year. It would help me win an argument with my sister on whether she eats a reasonable amount of bananas.

  • Brakeman90 Christian S (@Brakeman90) reported

    @Monster_Anatomy @fitbit More banana data would help us all

  • ajones1444 Alison Jones (@ajones1444) reported

    @FitbitUK @FitbitSupport Assume this will make the already quite poor returns process…….even more lengthy

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