Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel Miranda
(@Rachelisabeast) reported
@FitbitSupport tells you a manger will reach back out to you, then crickets, no response. No follow up. Trash service.
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Jill Badonsky, 🌻
(@jillbadonsky) reported
@FitbitSupport Thanks for your help! It just took a reboot.
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DrDonAndSusan
(@DrDonAndSusan) reported
@FitbitSupport Why don't you respond on the forum? It's been an issue for over a year! Another new customer TODAY posting same issue. NO RESPONSE FROM FITBIT! I post here and you seem to care now. Or was it the 5-star to 1-star review in App Store?
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Dwayne Thompson
(@realdwaynet) reported
@FitbitSupport I recently changed my cell number. I try to add the new number to fitbit, but I have to disable 2 factor authentication first. The problem is it sends the verification code to my old cell number! The support forum was no help. I need help to add my new number.
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Zandra Dee 💚🤍💜
(@bufferslyjack) reported
@FitbitSupport love my Fitbit sense but gone through 2 chargers since I got watch last January. Same pin in charger head fails each time. I’ve read loads of similar posts online. Same issue. Must be a design flaw. Just ordered my 3rd charger. Never had an issue with my charge 🤬
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James Andrew Taylor
(@jandtaylor) reported
@FitbitSupport Just found this in a desk drawer. I must have bought it years ago, and I have no idea what it is, or what I can do with it. Can anyone help?
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Graeme Cook
(@GraemeCook17) reported
@FitbitSupport With all the information you need in order to process it. The issue is, that you don’t want to do anything other than what is scripted. So this will go nowhere fast…
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Graeme Cook
(@GraemeCook17) reported
@FitbitSupport You can help me perfectly fine on this public forum thank you. That way, everyone can see. You know the issue, your tech guys have said it’s a faulty unit and can be warranty replaced.
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Martin OConnor
(@martinoconnor50) reported
@FitbitSupport Hi, I am writing to you to express my disappointment with my Fitbit Blaze. It has already been replaced once. Now it is faulty again with a different issue. Have I just been really unlucky or do you have a quality control issue with the Blaze ?
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Ingeborg Stensrud Ac
(@ingeb_ac) reported
@FitbitSupport Hi. When are you going to launch a new update on the app? There are many of us who can not even open the app after your last update. I use Samsung A51, and my app was updated last Wednesday. Please fix this asap.
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T
(@tokiosolitaire) reported
PSA - @fitbit sucks and their poor outsourced customer service agents don’t know anything other than “sorry for the inconvenience” GIVE ME MY MONEY BACK #FITBITSUCKS
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Eyoram
(@Eyoram21) reported
@FitbitSupport , the touchscreen on my versa 2 doesn't allow me to Swipe up or down. Any suggestions? I've tried doing restart, by holding the side button down
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MAA
(@MAlfreno) reported
@fitbit here we go again, Watch WILL NOT SYNC. fix your problem
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Kelly 👱🏻♀️
(@mrsfalconer22) reported
from
Westenhanger, England
@FitbitSupport one of the strap clips has come lose on my Fitbit Versa 3. Looking at your support forum it seems a common issue which upsets me. How can I go about getting it fixed or a replacement please?
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Rachel Miranda
(@Rachelisabeast) reported
@FitbitSupport y'all have the WORST customer service. You lie about the deals that you offer and you lie about the assistance your customer service agents offer.
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