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Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Frankfurt am Main, Hesse 1
Phoenix, AZ 1
Paris, Île-de-France 2
Altoona, PA 1
Indianapolis, IN 1
Sarreguemines, ACAL 1
Noida, UP 1
St. Louis, MO 1
Grenoble, Auvergne-Rhône-Alpes 1
Köln, NRW 1
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Valencia 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Nufctillidie7
    N Renham 💙 (@Nufctillidie7) reported

    @FitbitSupport is there going to be any fix for the set up card wallet error that keeps appearing. Or is it time to move to a new smart watch manufacturer.

  • matthewhalmshaw
    Matthew Halmshaw (@matthewhalmshaw) reported

    @FitbitSupport Hi guys. I'll contact @EE too but but the battery life has taken a real nose dive the last few weeks. Perfectly fine for 8 months or so and now the battery life is really bad

  • Jessicayoung_99
    Jessica Young (@Jessicayoung_99) reported

    @bookishbish @FitbitSupport Day 8 for me since this issue popped up

  • _harikrishna_
    Harikrishna (@_harikrishna_) reported

    Hey @FitbitSupport My Versa4 is stuck on the "Connected" screen. I've tried restarting the device and I get the same issue every time. How do I fix this?

  • PosingforPink
    Posing for Pink (@PosingforPink) reported

    @fitbit @FitbitSupport how many users do you plan on losing? Wait until the 12/12 update to fix the problem with logging food in your app? And you haven’t communicated the fix ETA to ALL users experiencing the system issue, only in DMs?! #useless

  • zamoose
    Even Dinsdale was frightened of Doug (@zamoose) reported

    Attempting to add my 13yo's Christmas present @FitbitSupport to the kids' iPad has been a Kafkaesque nightmare, with no end in sight. It's almost beyond parody.

  • hoffenbrau51
    Hoffenbrau (@hoffenbrau51) reported

    @blueberrybambii At least yours still works. I had to throw mine away when google bought it and tried to shove Google wallet down everyone's throat. Made my @fitbit crash.

  • DeKrakhead
    Paul DeKraker (@DeKrakhead) reported

    Hey @Google @FitbitSupport do you ever plan to fix the issue with supervised Google accounts no longer being able to login to the Fitbit app? My son really liked his versa, but it becomes pretty worthless if you can't sync and the time starts to drift.

  • dkvaliukas
    Dale Kristina Valiukas (@dkvaliukas) reported

    @FitbitSupport How come I can't even send you a private message. Im a paid subscriber, and why is it i either wake up with a blank screen and I never get my spo2 anymore. Please fix this problem, and next time, please inform me when you're taking money out of my account (premium)

  • joelenington
    🌈Joe Lenington🏳️‍🌈 (@joelenington) reported

    @FitbitSupport I know that. But after the March update to my Pixel watch 4 Fitbit doesn't count steps when I'm on the elliptical (it did before the March update). I know that @Google also fixed the problem but it's not fixed for me! I've done so many troubleshooting and nothing. I sent the DM

  • RichBalgowan
    Rich Balgowan (@RichBalgowan) reported

    @fitbit please fix your app !!

  • Findel
    Phil Baines (@Findel) reported

    @madebygoogle @FitbitSupport Can you help with this?

  • anaden2023
    Aden (@anaden2023) reported

    @schizo_toxin I’m having same issue - customer service acting like they haven’t heard about it. I went thru all the troubleshooting. @FitbitSupport @fitbit - they need to fix this asap. Lmk if u hear anything this really sucks.

  • usernamehonest
    Just Plain Don't (@usernamehonest) reported

    @pecosROB @FitbitSupport Working for me now. Seemed to be a system wide issue.

  • vyas_ram
    Ram Vyas (@vyas_ram) reported

    @FitbitSupport I am using your fitbit step counter watch is displaying increased step counts even when I am not wearing it . I do not understand how it's happening. I do carry my mobile on the move. Please help & guide. Thanks & regards

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