Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ingelheim am Rhein, Rheinland-Pfalz 11
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1
Cedar Rapids, IA 1
Toms River, NJ 1
Vancouver, WA 1
Olympia, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • ljreynol Leslie Reynolds (@ljreynol) reported

    @FitbitSupport your customer service is trash.

  • SuriPhoenix M.J. (@SuriPhoenix) reported

    @fitbit please fix the alarm clock on the charge 5. Just make where we can set the time through the app like all it's Predecessors.

  • merryannp Merryann Palmer (@merryannp) reported

    @FitbitSupport I bought a Versa 3 in sept & am having a major problem with it causing a welt & rash the size of the back on my wrist. I have switched wrists, bought a loose band (that used the catch on the watch , & finally, an elastic band. Nothing is making a difference HELP!!

  • mostafasiam122 Mostafa S. Elsaadany (@mostafasiam122) reported

    @fitbit your customer service is really terrible. I would not recommend anyone to buy any of your products again. I just hope that @Apple creates a watch that has a battery that can stay for 5 days. I will make the switch immediately

  • thehayarea hayley (@thehayarea) reported

    @fitbit @FedEx I’ve contacted both companies and they basically blamed the other. I’ve been a Fitbit customer for almost a decade, but their “policies” and unwillingness to do ANYTHING to remediate this is appalling. Worst customer service I’ve ever experienced.

  • stephaniegth Stephanie Alexandria Guth (@stephaniegth) reported

    @FitbitSupport You're not listening. The "correct" channels has been stagnant in response. The status: "Not currently planned" has been stable since 2017. I'm new with Fitbit & find this unacceptable; 6+ years to develop a Dark Mode when I'm currently using one on Twitter is beyond slow.

  • come_play_w_me Rebecca (@come_play_w_me) reported

    @fitbit how can I fix this????

  • TimmyTwoShirts Just George Oh (@TimmyTwoShirts) reported

    @ProgressiveHum1 @fitbit Mine's a Charge 2? (hand me down) and I only had that when I was working solid in kitchen for long hours

  • Hope_Fl0ats Darkness Falls 🪐 (@Hope_Fl0ats) reported

    I just looked at my wrist, **** it I got time today. I’m crossing the line today… actually I lost my brand new @fitbit 😭

  • SamNobl70926079 Sam Noble (@SamNobl70926079) reported

    My @fitbit Charge 5 fell apart after 2 weeks. After five days on the Twitter support line I am still trying to wring a returns address for Germany out of them. Worst customer care ever

  • susanelove Earth Day is Every Day (@susanelove) reported

    @FitbitSupport Hi. The problem is not the band. The problem is the piece of plastic that the band attaches to. I followed the link you provided and it was for a band replacement which i don’t need AND it sent me into a never ending loop where i couldnt file a claim. Do you have a betyer link?

  • BocaHudson Brian Hudson (@BocaHudson) reported

    @FitbitSupport Help!

  • fadeaccompli Fade (@fadeaccompli) reported

    @aimeekuzenski @fitbit (Insert a mutter here about how 'and here's a link to our user forums! search for your problem!' is also not a user manual, or even a FAQ.)

  • elementeds Kat Betts | Element Editing (@elementeds) reported

    .@FitbitSupport my Charge 3 screen has stopped working. This is the same problem I had as the last time you replaced it. I've done all the tips and tricks to get the screen working and still having no luck. No impacts or damage, just not working. #help

  • rosiegratwick Rosie Gratwick (@rosiegratwick) reported

    @FitbitSupport how do I request a return please? Your website just takes you round in circles. I’ve reported a fault with my new Fitbit via chat that they couldn’t fix with troubleshooting. I asked to repair or return and they still haven’t responded days later. Poor service

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