Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 11 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Ronnie Stone
(@ronnistone) reported
@FitbitSupport My Charge2 will not charge. Can you help?
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Kirti D.
(@DiyaMarketing) reported
I'm on my second @fitbit Versa 2 in less than 6 months--it has started vibrating continuously (super fun & distracting) & not syncing. I can't get it to reset or connect to anything. Can you help, @FitbitSupport? Beyond frustrating.
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WENDY
(@WENDY99425951) reported
@FitbitSupport My fully charged fitbit charge 3 is not counting steps or heartbeat. I have shut it down several times and synced it with my phone. I even did a factory restart. It tells time but does no other function. Please help, thanks.
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wendy wynne
(@wendyw37) reported
@FitbitSupport I clicked to receive a free trial of fitbit premium, however I was charged £5.99 for the month. Could anyone help me with this please. TIA Wendy
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Tigh De Gazon
(@tdgazon) reported
@FitbitSupport And then to say that ‘your thoughts are important so that we can continue to teach community demands over time’ is a FARCE!!! This is an ongoing issue that based on your support page, has been an issue for at least two years now! #getwiththeprogram #stopblowingsmoke
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Cheryl
(@Cheryl23955367) reported
@FitbitSupport Help! I have a fitbit Versa 3, for a month now the heart rate numbers have disappeared and now I just have --- . I have checked all settings and all is on. I took off my watch and it's funny but the LED lights are no longer working on the back?
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Bobby Christopher
(@Bobbyc_28) reported
@FitbitSupport my versa 2 isn’t receiving text notifications. I’ve gone through all the trouble shooting that the app provides and still nothing has changed. Please advise.
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Manish Jain
(@clsManish) reported
@fitbit @FitbitSupport my fitbit 3 strap is falling off...can you please help in replacment of strap.
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krystal ellen jones
(@krizij83) reported
@FitbitSupport hi i bought my 7 year old a fit bit ace 2 and the clip has already broken the strap so he cant wear it
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Lesli Roush
(@LesliRoush) reported
from
Seattle, Washington
@FitbitSupport my Home Screen isn’t working and I’m unable to see it (the screen is black,) but I can swipe left and see my apps and such. I’m unable to open any of them. Since I can’t open settings, I’m unable to restart it. My Fitbit won’t sync with the app either. Please help
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Manish Jain
(@clsManish) reported
@FitbitSupport Not able to login..can u pls share contact number
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Suzanne
(@SuzGoFreeBird) reported
@fitbit Thanks for a 35% discount on ANOTHER Fitbit when the one I have is an absolute piece of junk. No help getting it fixed, because there is nothing to be done, just cross your fingers and hope your customers are stupid enough to give you another try. Lame.
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Keeley Gardner
(@K2thaG) reported
@FitbitSupport I have a charge 3. It had a line running through the top, restarted it as advised on line, hasnt worked and now i have several lines running through it and one down the side. What can I do please?
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karie cecil
(@cecil_karie) reported
@FitbitSupport i contacted you before about my charge 3. I had the original one for around 10 months and then it got the white lines on the screen. You sent me a replacement an again the screen got the white line after about 10 months! What can you do to fix the situation? Thanks
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محمد ..
(@mohdalaamri42) reported
@FitbitSupport I have a problem with versa 3 the problem was sent in private messages
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