Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Proctorville, OH 2
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1
Katy, TX 1
Vermilion Bay, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • JeffCarver32 Jeff Carver (@JeffCarver32) reported

    @FitbitSupport How about some better customer service. My Charge 4 broke during normal use. Now you want me to wait 2 weeks for a replacement. You won't replace it until I send the broken one back. Bye bye @fitbit. The new ownership by @Google isn't helping customer no service.

  • maughmer Mike Maughmer (@maughmer) reported

    Updating @fitbit. "Your battery is too low to continue. Make sure the device is turned on and charged to at least 50%." Srsly? It's plugged in and charging. Why is this an issue?

  • Pardeep66157906 Dr. Pardeep Kumar (@Pardeep66157906) reported

    @FitbitSupport Thanks for the superfast reply .. am amazed.. Regarding the restarting yes i did as u suggested and a week ago it used to come back to life but stopped doing it as the issue reoccurred . It still vibrates on pressing and syncing well with the app, no display.

  • satishd1973 Satish Desai (@satishd1973) reported

    @FitbitSupport my newly bought versa 2 is measuring steps and calories while I am driving. How to fix it ???

  • Kamashhh Kamaş (@Kamashhh) reported

    @FitbitSupport when will you add Turkey as a location option and also food source? You sell this device in Turkey but don’t support your customers to get the full benefit from it. I believe this problem is mentioned by many other people who live here many times.

  • evaaaaange Evie ✨ (@evaaaaange) reported

    @FitbitSupport hey! My Fitbit screen has gone blank. It’s still syncing fine and tracking. Just nothing on the screen. This is the third Versa Lite it’s happened to now. Is this a common issue?

  • __Monsees__ Moncy (@__Monsees__) reported

    @FitbitIN, @FitbitSupport hello, i had raised a complaint with GPS not working , but your email has bounced back, can you please help out.

  • MarlaMathews5 Marla Mathews (@MarlaMathews5) reported

    @FitbitSupport How do Fitbit devices sync their data? Why can't I sync my Fitbit device? If your device stopped syncing, the likely problem is a connection issue. For detailed information on how to diagnose and solve the problem, see Why won't my Fitbit device sync?

  • _elliebywater_ Ellie🤍 (@_elliebywater_) reported

    @FitbitSupport Hi, i went to charge my fitbit charge 3 and discovered the charger had melted? Presumably last time i charged it as it wasn’t plugged in. Is there anything you could do to help??

  • rupsvaj Rupal Vajar (@rupsvaj) reported

    @FitbitSupport Hi, i need help, I have looked at my account and it says i dont have a FitBit under warrantee? This fitbit i have had just for under 2 years. i would like to understand what you can help with? I still have the receipt

  • JessRepeal Jess (she/her) (@JessRepeal) reported

    @slickfixation @FitbitSupport Blown away by how **** this response is. This feature is useless to me, but am shook at how impersonal this reply is. Sorry Angela.

  • ImBenYoung Benjamin J. Jung von Haus Habsburg (@ImBenYoung) reported

    @FitbitSupport Can you please fix the bug with your #android app, when I'm editing the serving number, it keeps changing it back. I have to edit it several times to get it to stick.

  • DubhlinnAllOver IrishTrí (@DubhlinnAllOver) reported

    @FitbitSupport @FitbitUK Hey 👋🏼 the wristband loop on my Versa light has snapped (twice) hard to find a replacement- any pointers?! #Fitbit #Help

  • krndvrs Karen (@krndvrs) reported

    @FitbitSupport, after buying the inspire 2, my account won't upgrade to premium. An error accures everytime i try to upgrade via the one year free button. Can you please assist me? Thanks

  • jack_ryan46 Jack Ryan (@jack_ryan46) reported

    @FitbitSupport I thought I would try password reset to see if that worked but an error notification popped up that service is down.

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