Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Black Jacobins🇻🇨
(@marcusXmalcom) reported
@fitbit @FitbitSupport How do i fix accurate steps. Its very inaccurate on steps
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ハヤ
(@paledolli) reported
I mean imagine if I kept walking trying to distract myself not knowing my heart rate was that fast instead of slowing down and trying to lay down…thank you @fitbit !!!!! kinda proud of myself taking care of this not making a scene at the gym too lol
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Pen Griffey Jr.
(@RebelToUhmerica) reported
@melloj56 @fitbit Bruh, I just bought this **** less than a year ago.
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Angela M🇮🇪🇪🇺
(@AngelaM20291268) reported
@FitbitSupport Hi, since my last phone update Samsung Galaxy 12, my Fitbit tracker will not work. Have turned off and on both, deleted app and re-installed, still not working. My fitbit tells me I'm connected, but will not give me tracking data any idea what's going on??
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sara
(@SaraMeyrick2) reported
@FitbitSupport reported an issue on 18/02 still waiting a response ?
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Kathryn Whelan
(@kat0501) reported
@FitbitSupport hi - app updated 6 days ago - my charge 2 hasn't worked properly since. Losing charge daily (4 to 5 days minimum before this) not synching so no data being saved. Just read support comment from someone with the same issues since the update? App broken?
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Beowulf (Him, He, That bloke, Idiot)
(@the_outraged) reported
@Sandyk23143570 @fitbit I pay for everything Apparently even **** i didn't think i bought..... Like shares in a racehorse once.....
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Woowoo
(@Orchardofeyes) reported
@FitbitSupport @musicfashion My device also isn't syncing, only got it around 6 months ago. I have tried all the trouble shooting and nothing is helping. Really annoyed.
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Rhona Applebaum🇺🇦
(@RhonaA_PhD) reported
@FitbitSupport Another problem My Fitbit screen is blank. I squeeze the sides and nothing; stays blank/dark When I connect it to recharge the battery it shows a 65% charge Help please Rhona
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Saravanan
(@Saravan21687585) reported
@FitbitSupport I have Fitbit charge 3 which needs to be serviced, as screen is about to die and there is no visibility. Could you help me to locate the service center. Am currently residing in Chennai.
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Neveen Naber
(@NaberNeveen) reported
@fitbit I bought a Charge 4 in August 2021 from Switzerland but unfortunately it broke by itself for no reason. I’m trying to contact anyone who can help me to know if the watch is under warranty or not Thank you
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Yuvraj Mannari
(@YuvrajMannari) reported
@AmazonHelp @AmazonHelp Worst #CustomerExperience Let me know what’s your resolution for this. I want my product from where I purchased. I can’t accept this. 2/2 cc @FitbitSupport
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Michael Hjalmervik
(@Hjalmervik) reported
@FitbitSupport I have never had such terrible product support in my life. If your even interested in fixing this the case # is #43966797. For anyone else, the short version - don't buy the FitBit Scale, over 2 months waiting on replacement since my brand new scale was defective
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Carol Firlotte
(@TravellinCarol) reported
@fitbit very disappointed in your Customer Service. I have had 3 Fitbits, bought first Fitbit Inspire Nov 2019 and you replaced it in July 2020 The second one broke I upgraded to Charge 4 Special Edition in Jan21. Now broken 1mon over warranty. Very Dissatisfied Customer
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Abhay Natchurivalapil
(@natchurivalapil) reported
@FitbitSupport I have 3 fitbit versas and they all stopped working at approximately the same time. This is planned obsolescence and increasing e-waste! I paid $300 for each! Wtf!
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