Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Texas Red Velvet
(@texasredvelvet) reported
@FitbitSupport I got sleep stages, oxygen & heart rate data, but no sleep score...it this an issue w/ the app?
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Jenna
(@DollyKittenJen) reported
@FitbitSupport @FitbitUK My Fitbit Versa 2 isn’t working, the button doesn’t do anything and it’s now stuck on stopwatch ⏱😱🥺😭😭🤯🤬 Please help!!
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Renee Muckerheide
(@rrmuckerheide) reported
@FitbitSupport I don’t get a sleep score anymore and it is very slow to respond.
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Damien Cash
(@oldetymer) reported
@FitbitSupport Inspire HR. Turn off email notifications in app, sync device, email notifications are back on. Plz fix
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Mathieu Gagnon
(@TruPlaya1870) reported
from
Gatineau, Québec
@TomanNick @fitbit The issue has been fixed for most people on Reddit and for myself.
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Brian Elliott
(@Ginglebutt) reported
@FitbitSupport I need help please. For the last 3 nights my Blaze has added 28K steps between 0200 & 0215. I've not been doing anything different and definitely not sleep walking. I've restarted it and recharged it and still have the problem.
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Naila Tariq
(@Natariq) reported
@LadyRussellini @fitbit They are telling me I can go somewhere else if I want to but they will not replace it unless I purchase it again. It’s been a pattern with Fitbit. Their watches break down at little over a year and then I have to buy again!
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HildaBun
(@hildabun) reported
@FitbitSupport I bought a fitbit versa 3 a couple of months ago as a gift for someone else. The screen stopped turning on this morning. Can you help me to get an RMA so we can get it exchanged? (Purchased via Amazon on February 5th)
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Quincy Perkins
(@qdpie1) reported
@FitbitSupport My device isn't syncing properly. It states that I have overachiever steps for today but I've been in bed all day. The step count is accurate and not changing at all. I rebooted it but nothing has changed and according to the app it is up to date! Help!
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Sara Lucy Powell
(@Kimaleya) reported
@FitbitSupport Hi, I have an up-to-date Versa 3 and Fitbit app. For the first time ever, my Versa 3 has not given me a sleep score, but is showing sleep stages. I’ve followed instructions on the website for this issue but still no sleep score, help :(
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Carlee
(@Carlee15855249) reported
@FitbitSupport need help, I have a Versa, took the band off to clean it as I was getting a rash. Went to reattach and one of the metal posts broke off into the support hole in the Versa unit. Cannot remove, so now I can’t reattach a band
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Scerina Ferron
(@Scerina) reported
@FitbitSupport Hi, I’m also affected by the no sleep score issue from last night. Is this being worked on? I have also not had the graph in the restoration section for at least 2-3 weeks.
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Mathieu Gagnon
(@TruPlaya1870) reported
from
Gatineau, Québec
@peacelovedem @fitbit The issue has been fixed for myself and a lot of people on Reddit.
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Allan Day
(@allanday01) reported
@FitbitSupport my fit bit scales appear broken. They are constantly ‘weighing’ even when there is no weight on them, and therefore drains the batteries down in a couple days
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Eric
(@Eric_Zxq712) reported
@FitbitSupport Oh...ok, after restarting the phone, the problem solved it. Thanks for your help
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