Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Rotterdam, zh | 1 |
| Lincoln, NE | 1 |
| Clermont, FL | 1 |
| Ipswich, England | 1 |
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Monte St. Amant
(@montetvcajun) reported
from
Woodruff, South Carolina
Hi @FitbitSupport My fitbit is not working. It’s charged and connected but it ain’t working. Can someone tell me what’s wrong. Y’all got a technical issue over there?????
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ScoutsHonor
(@ScoutsHonor) reported
@thomasvm83 @fitbit This happened to my sense. Totally bricked. Timed a few days after their app glitch. And get this? My annual $88 premium fee had been charged 2/3 and now they refuse to refund. I've been a fitbit user since 2012. Shame on @fitbit
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J. (Hrebinka) Shanahan 🇺🇦 🇸🇪
(@Enceladosaurus) reported
@Diana_monkey @fitbit Yikes - I've had bad luck with Fitbit in the past but hoped it was a fluke. I've had great experience with the @samsung Galaxy watch series but the integration with Strava is so bad, I decided to switch to something else.
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Colum O'Connor
(@Colum3) reported
@FitbitSupport is there an issue submitting broken band claims? The website just hangs on phone and laptop, using different browsers.
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Chelsea Jane
(@RunWildMyChild2) reported
@FitbitSupport need some help here. I'm out of the country, the IP address is blocked, I can't access my Fitbit acct and my device died. We pay for Premium and can't log in to get assistance.
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katie💖
(@Katie31Savage) reported
@FitbitSupport iv been swimming in my fitbit verser 3 and it’s stopped working… please help I’m gutted
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Carol's Little World 🏴☠️
(@cschiraldi) reported
@FitbitSupport Oh, thanks for the Support, FitBit. I have a Charge4 and I broke off the band connector when attempting to change the band (my bad, nothing on you.) I have already ordered a Charge 5, expected to arrive today. Ice cream (in the mean time) is still a go. (Lol!) TY!
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yagna Srinivas
(@Yagnasrinu) reported
@fitbit Hi, thanks for your informaion, alredy called every two days once to the refund team and updated my issue. I did not get any positive information. Today, the, call center person provided to the Europ B4B payment contatact number. I call them (from singapore). But i didnot get it
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TNCole
(@cole_tn) reported
@FitbitSupport I still can’t sync my Sense. Is there still a problem?
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Shaun Hughes
(@Shaunp37889056) reported
@FitbitSupport Hi is it playing up again? Just before i start all the trouble shhoting on my device. Versa 3 doesnt seem to be syncing like last week
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Celia Bueno
(@celia_b91) reported
@FitbitSupport I just wanted you guys to know I've only had a fitbit for like 2 weeks and my app made me login again and said my one and only password was wrong like 10 times in a row. I went to reset it and make it what I knew was right and it said no to making it that again lol
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ReaverScorpion
(@ReaverScorpion) reported
@FitbitSupport Zone minutes broken. Please fix
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Sky
(@calisequoiasky) reported
@FitbitSupport You're a bunch of ******* ********! Thanks for ripping off a repeat customer! That's ok cause I'm going to take my Sense 2 and throw it ******** away and stop the 9.99/m too...I'll just eat this but you can **** off if you think you'll see another penny! 🖕🏽
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JeffJones
(@JeffJones333333) reported
@FitbitSupport @fitbit YOUR APP HAS BEEN “down for maintenance” since last THURSDAY!! Why?
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Philippa Simmonds
(@pipkin2583) reported
@FitbitSupport all day Friday and most of Saturday my fitbit charge 4 would not sync or connect to Bluetooth, finally resolved the issue and now it won't hold its charge and goes from fully charged to empty in a couple of hours, any ideas on how to rectify this?
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