Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • JHCollins7 Jessica Collins🇺🇸 (@JHCollins7) reported

    @FitbitSupport @Rorygok26 Your company does realize that these watches are designed to help with stress, and not cause it, right? This seems like a huge hiccup with that goal, and likely detrimental to customers using it for that purpose.

  • Luquet7172 Andthensome (@Luquet7172) reported

    @FitbitSupport My Inspire 3 has not provided details on sleep score for a couple of days. Might that info come back when the sync problem is fixed? Or does that sound like a different problem?

  • brandonsteili Brandon. Let's Go. (@brandonsteili) reported

    As everyone is learning having a Fitbit is useless unless it has a network connection to @fitbit @FitbitSupport. Basic functionality, even setting an alarm on some devices is broken when there isn't a network connection. If you've spent any time in the woods, you knew this.

  • BrendaPanter Brenda Panter (@BrendaPanter) reported

    @ClareStrivens @FitbitSupport I had this problem and just waited few minutes and it let me log in, but still won’t sync

  • jpaula41 Jeffrey Paula (@jpaula41) reported

    @FitbitSupport I got locked out of my Fitbit account. Not sure why. Noticed I had a problem syncing so I Uninstalled the app and reinstalled. Tried to login but it says I attempted to login too many times when I only tried once. Now gotta contact support. 😤

  • IndigouFox Jile Meyn (@IndigouFox) reported

    @FitbitSupport Why does your server issue affect my Fitbit from syncing with my phone?

  • Teresa48279969 Teresa (@Teresa48279969) reported

    @BrooksAD @FitbitSupport When I put my 4 digit code in to pair up it keeps saying it’s wrong thinks there is an problem

  • Azuremarie Azuremarie (@Azuremarie) reported

    @LaLaRich0210 @FitbitSupport This should be on Fitbit Support main page. I wasted a lot of time and now have to hope my data is restored after reinstalling the app when the servers are down. I wish they had notified us of the outage when it happened and told us not to troubleshoot.

  • joro55 John R. (@joro55) reported

    @FitbitSupport My Charge 4 not working still.

  • AMTgooner AMTgooner (@AMTgooner) reported

    @KSchnickelfritz @LeanneAbbey1 @FitbitSupport Mine logged too, here in the UK, when I woke up. Then the outage caused (and is still causing) everything to be messed up. My data for today has mostly disappeared, and I can’t synch now. My past data is only partially there, and which bits are missing changes every time I try.

  • Director_Rob R❄️bert Webster 💙💛 (@Director_Rob) reported

    @FitbitSupport @smythatsplash My father and I are having the same issue. I already tried restarting it, disconnecting and reconnecting my Bluetooth, and all the other suggestions Fitbit gave me. I assume it’s the app.

  • dcal182oo1p1 J (@dcal182oo1p1) reported

    @FitbitSupport My fitbit sense 2 is having the same issue, its paired with my phone but wont sync to the app. Ive already un-installed and re-installed

  • labbeake labbe (@labbeake) reported

    @FitbitSupport I have Versa 3 and its not working!

  • WaxEBuildup Todger Strunk (@WaxEBuildup) reported

    @FitbitSupport It would be super helpful if the app was set up (locally) to detect if any problems might relate to an inability to connect to something at your end, so we don't waste an hour trying every possible step to fix it ourselves before Googling or checking Twitter! Thanks!

  • Trinityhaha Trinity (@Trinityhaha) reported

    @JayJ74488724 @FitbitSupport Charge 5 and iPhone same issue

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