Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • KeijiroSasaki Keijiro Sasaki (@KeijiroSasaki) reported

    @FitbitSupport I bought my Fitbit Luxe on 11 Oct 2021. From yesterday it doesn’t charge more than 1%. The problem remains even after restarting the device. Please help

  • cduncs7 Caty Duncan (@cduncs7) reported

    @fitbit Terrible customer service.

  • KristyVictor Kristy Victor (@KristyVictor) reported

    @FitbitSupport My Versa 2 will not sync to my phone. I've tried everything suggested and still won't work. I just reset and now the screen continually says to download the Fitbit app. I have uninstalled and reinstalled and it just keeps restarting and saying the same thing. Help.

  • HSBrenner1209 Heather (@HSBrenner1209) reported

    Anyone else having an issue getting their Fitbit devices to synch today? @FitbitSupport @fitbit

  • SassyPantsToYou Renee Bounds (@SassyPantsToYou) reported

    @fitbit My blaze is having a meltdown. The screen shakes and will not stand still. The clock and all screens do it and it is sometimes a double screen doing it-meaning it splits right in the center and has a shaky look. It seems electrical dysfunction. Please help.

  • Mistique_Tasha Natasha M. Carroll (@Mistique_Tasha) reported

    @FitbitSupport My Fitbit won't charge. It was working fine and then a couple days ago it told me to charge it. It has been plugged in for two days on the original charger and nothing is happening. Please help.

  • Michell27030402 Michelle Hyde (@Michell27030402) reported

    @FitbitSupport please help my screen is frozen and reset has failed.

  • BrittH888 Britt (@BrittH888) reported

    @FitbitSupport Hi!I cannot login to app or site-account is old and i'm getting a 'reset password' prompt but when I try to reset the website rejects my new password. Please help, I need to access that account

  • AdoniSanjeev Sanjeev Adoni (@AdoniSanjeev) reported

    @FitbitSupport I am facing problem with my Fitbit iconic. It's screen is not functioning properly. Can I get repaired. I stay in a small city in India. Please advise.

  • rjrodgers716 nice & warm up here (@rjrodgers716) reported

    @FitbitSupport my Versa is not staying charged and the “green” light flashes rapidly on the back. Plus the face is blank, any help is appreciated, thank you!

  • _kathy_kath_ kathy_kath (@_kathy_kath_) reported

    @jimothybringus @FitbitSupport I’ve just started having this issue @FitbitSupport - was there ever a fix determined? My Fitbit used to need charging once a week..and no - I haven’t changed a thing.

  • brookster230 Jon Brooks (@brookster230) reported

    @FitbitSupport @FitbitUK My Versa 2 has stopped working - no heart rate reading, regularly loses connection to phone (very difficult to reestablish), and the side button is often unresponsive. Have tried factory reset but no luck. Please help.

  • curlylockswow Curly Locks (@curlylockswow) reported

    @FitbitSupport @pclauterbach Help me now....please

  • Funks29 Jason S. (@Funks29) reported

    @FitbitSupport The Screen on my Charge 2 stopped working. The fitbit itself seems to still work. Is there a way to fix the Screen?

  • kceeeeeee Kenneth Campbell (@kceeeeeee) reported

    @discosunbeams How did you manage to get @FitbitSupport to handle your enquiry professionally? My @fitbit #versa3 has been broken for 10 months and all I get is 'thank you for your patience'. I know others with same device and it works fine. No offer to replace my faulty device under warranty

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