Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Ingelheim am Rhein, Rheinland-Pfalz | 7 |
Charlotte, NC | 3 |
Frankfurt am Main, Hessen | 2 |
Spring, TX | 2 |
Köln, NRW | 2 |
Pittsburgh, PA | 2 |
Wheaton, IL | 2 |
Llanelli, Wales | 2 |
Ashburn, VA | 2 |
Jacksonville, FL | 2 |
Minneapolis, MN | 2 |
Baltimore, MD | 2 |
Washington, D.C., DC | 2 |
Izola, Izola | 1 |
Jewar, UP | 1 |
Noida, UP | 1 |
Altoona, PA | 1 |
Whitesville, NY | 1 |
Coalport, England | 1 |
Nürnberg, Bavaria | 1 |
Dracut, MA | 1 |
Suwanee, GA | 1 |
New Delhi, NCT | 1 |
North Royalton, OH | 1 |
Creston, NC | 1 |
Miami, FL | 1 |
Williston, VT | 1 |
Pembroke, MA | 1 |
Vernon, Normandie | 1 |
Zaragoza, Aragon | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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the biggest of them all (@thebiggestofth3) reported
Today makes 22 days that I mailed my versa 2 back to @fitbit & they have not confirmed receiving my product....Extremely poor service @FitbitSupport #loyalcustomersince2013
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Dave Holguin (@daveholguin18) reported
@FitbitSupport Help! My wife’s rose colored Fitbit charge 3 is dead and now she blames me because I told her it would be fine if she took a shower with it on. I have the same charge 3 only in black and I always shower with it on and have had no problems. She never showered with
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Kirsty McCusker-Delicado (@KirstyDelicado) reported
@FitbitSupport my Fitbit has totally died! Help!
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Fiona Muller (@LadyFiona3) reported
@FitbitSupport @FitbitUK my alta hr has gone blank tried the support team but can't get any help.
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Jodi O (@Jodi_Owens) reported
Made the mistake of going to @curryspcworld to buy my @fitbit today. system crashed half way through transaction money showing pending going out of my @LloydsBank curry’s manager insisting I had to pay a 2nd time! Poor apology telling me I hadn’t paid for it!
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BreeRandomness (@Buchieri1) reported from Leominster, Massachusetts
@FitbitSupport Yeah, I’ve done the factory reset and it’s still not working
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Dr Ashley R Lister (@ashleylister) reported
@FitbitSupport are you able to help? One of the buttons on my fitbit ionic is sticking to the point where it seldom works. Can you advise?
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WolfyThom (@WThom86) reported
not sure if it's my pc tower or my usb charger for my @fitbit sense but now it says it malfunctioned. was fine last week. ughhh. zero issues with either until now x_x is it a known issue or anyway to troubleshoot it?
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Sharon Wilson (@EnchantressofDr) reported
@FitbitSupport Hi. Text messages to my fitbit versa 3 have suddenly stopped. I have tried all the online help to no avail.
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Frank Del1981 (@FrankDe1981) reported
@FitbitSupport is your app down?? Can’t sync or see and anything. App is up to date along with my phone
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Chris Fletcher (@ChrisFl51512394) reported
@FitbitSupport Still no reply, your customer service is some of the worst I have ever experienced #disgusting #fitbit
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Amanda Faye (@danceralamode) reported
So I'm going to just say this. If you want a fitness watch get anything but a @fitbit. They provide absolutely zero support and then you're going to be out the $250 cost of a useless watch. I've been waiting on an email response to my problem for weeks. They never respond.
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Krzysztof (@Krzyszt00881984) reported
@FitbitSupport I've a problem with FitbitPay on my Charge 4. It worked fine for a year and it suddenly disappeared from band about a month ago and I can't set it up again. App shows error when I start FitbitPay setup.I tried reinstalling app and resetting band to factory settings
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Neha Kaul (@NehaKau25109981) reported
@FitbitSupport hi, my fitbit verse2 fell down and display has broken. Where is the service center in delhi NCR?
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TMase (@TMase16) reported
@fitbit This has to be some kind of scam because none of the Fitbit devices is reliable for longer than a year or two. This is highway robbery! Your products are GARBAGE!