Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 15 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
| Parkland, FL | 1 |
| Lexington, KY | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Sameer Parihar
(@Maverick3887) reported
@FitbitSupport I AM NOT ABLE TO CONNECT TO THE GIVEN NUMBER ON THE WEBSITE YOU HAVE SHARED. BECAUSE THAT NUMBER IS ALWAYS BUSY... THIS IS THE SECOND WEEK AND I HAVE TRIED TODAY AS WELL AND THE RESULT IS SAME. YOUR EMAIL SUPPORT IS ALSO EXTREMELY LAME AND DOES NOT HELP AT ALL.
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Alien&DougieComics
(@TheAlienComic) reported
What happens to all those watches people send back or throw out when they get frustrated with @Garmin @FitbitSupport and @Apple customer support? Do they recycle? How much additional garbage or waste is there because they refuse to fix (1) tiny 5¢ part? Where's corporate morals?
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Liz ****
(@Applyyourmind) reported
@fitbit My Sense stopped charging. I am my way to Oz on Wed. They said they would send one there as under warranty. Then it worked so I said all good. Not working for last 3 days but no response from Fitbit to 3 emails.
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Crystal
(@CryssyJ824) reported
Oh so @FitbitSupport closed my case because they had not heard from me in a whole. I literally said 11 days ago I would place my order for the new device in a couple of weeks. That does not explain why the "good for 30 days" discount code is not working.
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Christopher Murray
(@etrino) reported
@fitbit The problem isn't my phone; it's Fitbit's poor understanding of either "target weight" or arithmetic. Are you suggesting I can fix that on the web site and in the iOS and Android apps just by rebooting my phone?
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David
(@david722TX) reported
@fitbit other than getting the same form letter response from “advanced tech support,” how do I get actual help for a new Charge 5 with no more than one day battery life WITH ALL USEFUL FEATURES ALREADY TURNED (before you provide the same unhelpful suggestion for a 5th time).
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Christopher Murray
(@etrino) reported
@fitbit OK, I'll send you the details. Maybe Fitbit really will address this issue of fat-phobia.
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🇺🇦Ireland in Philly🌊🇺🇦🌻
(@caireland26) reported
@fitbit #fitbit I will NEVER ever buy their products again. WORST customer service! They reply with useless links and policies that don't relate to your problem to avoid doing anything about what you contacted them about!
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KHIVENDRA SINGH ATTR
(@KHIVENDRA) reported
@FitbitSupport No one is taking ownership of my issue. Can someone help. Its regarding below -| Re: Your Fitbit Phone Inquiry-Ionic-Recall - #44872396 [ ref:_00D40N2lj._5005a25JYwJ:ref ]
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Christopher Boyd Wisehart
(@Wisehart) reported
@FitbitSupport How do I fix my Fitbit's Weather location? Clearly Hillsboro Oregon's temperature has not be 2 degrees in a very very long time.
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Donna Gillespie
(@DJG_Consultancy) reported
@FitbitSupport Why is it so difficult to get my money back. Tried ringing this number and again fobbed off with you need to contact someone else. Terrible.
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Chlo
(@chloRaw101) reported
@FitbitSupport Hi, I am having issues with my ionic recall refund. Not getting any help online and the recall helpline keeps ringing out/not reachable. What can I do?
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krishna swetha
(@krishnaswetha) reported
@FitbitSupport Hi, Got my Fitbit Sense a few weeks ago and was charging fine. Since last week, it is NOT! Tried all the trouble shooting tips: cleaning the ports, restarting Fitbit, changing sockets- No Help so far with that or support teams chat! Anyone here to respond/help?
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Anne-Marie Hainer
(@AnneMarieHainer) reported
.@fitbit I appreciate your customer service helping to try to fix the HR monitor on my watch and the discount code, but 35% off is not enough when this is the third watch I have had to replace. I am tired of them dying every 2 years. Please make a better product.
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🇺🇦Ireland in Philly🌊🇺🇦🌻
(@caireland26) reported
@fitbit Don't buy it! Worst customer service ever. Called today 4-4-2022 and they refused to help with something they have the ability to correct - they just threw policy jargon at me & didn't lift a finger to help. Good riddance Fitbit - Hello Applewatch! #fitbit
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