Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ingelheim am Rhein, Rheinland-Pfalz | 14 |
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| New York City, NY | 2 |
| Proctorville, OH | 2 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
| Bedford, TX | 1 |
| Yellville, AR | 1 |
| Halifax, NS | 1 |
| Katy, TX | 1 |
| Vermilion Bay, ON | 1 |
| Cedar Rapids, IA | 1 |
| Toms River, NJ | 1 |
| Vancouver, WA | 1 |
| Olympia, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Geoff smith
(@Geoffmarksmith5) reported
from
Galleywood, England
@FitbitSupport really fed up with Fitbit can’t get through on live chat or no uk number to phone and getting nowhere with tweet messages . Fitbit seem happy to take my money buy nit help with faulty Fitbit
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Nokwenzeka Biyela
(@Nzeka19) reported
@FitbitSupport I’ve tried all those steps and it still doesn’t switch on. And yes I am using the correct charger, the one that came with my Versa. I’ve never had issues with it before, I don’t think the charger is the problem.
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Jo White
(@Joannewhite1978) reported
@FitbitSupport hi can someone please help me on my Fitbit battery situation - the life span is becoming so weak & am not happy considering the age of it 😤
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jillianmichelle
(@jillianmichelle) reported
@FitbitSupport please replace my sense that hasn’t worked properly since 7/28. Send me a replacement and then I’ll send you this broken one once I get one that actually works.
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Mark Beddis
(@MBeddis) reported
@FitbitSupport just bought a versa 2 to replace my versa 1, it apparently needs an update to get the SpO2 clock face, this wasn’t the case with my versa 1, please help as your in app support was no use whatsoever
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L🤍
(@theboopzone) reported
@FitbitSupport Hi, since the new update my versa 3 battery is draining a lot faster. I've tried updating/shutting down/turning brightness to dim etc nothing is helping. I don't know what else to do.
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Genie Buganski
(@BuganskiGenie) reported
@FitbitSupport is Fitbit down
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Sarah
(@sarahmichele83) reported
@FitbitSupport I can’t seem to sync my Fitbit. Is there an issue with the app or is it just me?
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Karen
(@KarenHarris12) reported
@FitbitSupport the ******** my Fitbit Inspire 2 has completely broken off from the watch. A new strap will not fix the problem because the bit that the pin fits into has sheered off with the strap.
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Lesley Marshall
(@LesleyM1961) reported
@fitbit a great product just shambolic customer service if a problem occurs
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RNB3
(@NevilleB53) reported
Does @fitbit versa 3 come with the worst band so it comes undone every 5 mins to the point you it keeps falling off so after 3 months need to buy a new one cause the screen cracked
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Susan KushnerResnick
(@suekush) reported
@FitbitSupport you replaced my defective mesh band with a second defective mesh band that broke in one day. Support says my case is closed. Is there a human I can contact for a refund? Please don’t make me start again with the help desk
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Poochy Doos, LLC
(@poochydoos) reported
@FitbitSupport my Dad’s brand new Fitbit is frozen on “login to Spotify” Has been for days. The “fix it” video on community is a 5-minute youtube add sell on fitness. Is this a joke? Tell me how to fix it now or refund me.
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RNB3
(@NevilleB53) reported
@FitbitSupport I already contacted customer support and said it can’t be replaced cause of the limited warranty, which I guess doesn’t cover your poor designs. Don’t worry because of this after 8 years of being a loyal customer I will purchasing an Apple Watch and never again a Fitbit.
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MaidenKitsune
(@ChkNrdy) reported
@FitbitSupport my app signed me out and I signed back in and it keeps kicking me out saying there’s an error and there’s a picture of a fish bowl. Is there some sort of issue going on? I’ve never had this happen before.
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