Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

Less
More

fitbit Hero Image

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Comunitat Valenciana 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • AlromisaAlbash1 Alromisa Albashir (@AlromisaAlbash1) reported

    @FitbitSupport my watch has problems with the display 😔 after only 3 months and a bit. Is this normal for Fitbit devices??? Help!!

  • keylimereveal Name cannot be blank (@keylimereveal) reported

    @FitbitSupport Got a Versa lite for Christmas. Just keeps switching off. It's fully charged and I've held the button in for 10 seconds as recommended. Still dead. Help please

  • marcutweet Marco Mongelli (@marcutweet) reported

    @FitbitSupport bought on dec 17 the Fitbit Sense, haven't received yet. Problem with the delivery company, they say depends on you, contacted your support service just had partial and not really useful answers. Not a very good customer service for a 330€ product of yours

  • jaredmorgs Jared Morgan (@jaredmorgs) reported

    @FitbitSupport Yeah sure thing. Happy to help. How would you like me to provide more details?

  • Purrpatrol Lisa Contains Multitudes (@Purrpatrol) reported

    @FitbitSupport my Fitbit is acting strange. It says I walked 10,000 steps yesterday, but I didn’t. It isn’t counting my sleep very accurately. It thinks I had active hours at 12am this morning but all I did was get up to use the bathroom. What can I do to fix it?

  • aemeales Amanda (@aemeales) reported

    @FitbitSupport Also, the 1st link asks me to login with my Facebook or Google accounts, I do not have them linked to my Fitbit account so your link did not work for me.

  • Vickiedavies101 Vickie Davies (@Vickiedavies101) reported

    My mums Fitbit is not tracking her distance correctly I have done nearly 6000 steps and 3 miles and hers is saying nearly 7000 steps and 0.6 miles can anyone help or have any ideas of what to do #Fitbit @fitbit @FitbitSupport @FitbitUK

  • JaJaJasonH Jason (@JaJaJasonH) reported

    @FitbitSupport The restart didn't fix the screen issue I'm afraid

  • MrsMc19_ Sam McArthur (@MrsMc19_) reported

    @FitbitSupport why is it I am unable to invite my friends to challenges, but they can invite me? Also, friend requests I get one, and it just doesn't load!! So annoying as a premium member as well to be having such issues! Help please!

  • ravoytko Rachel Voytko (@ravoytko) reported

    @FitbitSupport hi! I recently got my replacement verse 2 when the face came off. But I am having a lot of trouble getting it set up and connected. I searched online. Updated the app. Restated phone and watch, turned on and off blue tooth, disconnected my old versa. Help plz

  • CD_Brandt Chris Brandt (@CD_Brandt) reported

    @daniel_kraft @fitbit Love the low wing and glide characteristics of the Diamond. Wish they could go a little faster - would help in traffic!

  • supersuperyon Jon R (@supersuperyon) reported

    @CyberBLN @FitbitSupport You might also find that your band and device have a gap in between the top and bottom. This is a quality control issue. But Fitbit are not concerned about this.

  • Hawkeye977 Hawkeye977 (@Hawkeye977) reported

    Terrible customer service @fitbit I ordered a Charge 4 on 11/29 as a Xmas gift but It never arrived. Tracking says it was never delivered to USPS. I called your Customer Service 3 times and told this is MY problem and I have to deal with USPS. All I want is a refund.

  • supersuperyon Jon R (@supersuperyon) reported

    @APacifico7590 @FitbitSupport You might also find that your band and device have a gap in between the top and bottom. This is a quality control issue. But Fitbit are not concerned about this.

  • hetusho Shelley Hart (@hetusho) reported

    @FitbitSupport my battery has died on my Fitbit Versa...won’t charge! Help!

Map Check Current Status