Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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super normal girl 🪷
(@bobacoups) reported
i’ve had 3 fitbits in my short 21 year lifetime and they’ve all broken out of nowhere. $600+ down the drain . i’m pissed at your company @fitbit
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Catherine
(@Catheri66724563) reported
@FitbitSupport Hi. Thank you for trying to help me. . I’ve just done that in the specific sequence. The notification is not gone yet. The 3 exercises (manual via the Fitbit device) I logged today are also not showing up in the app. The only thing that shows up is heart rate after the fact. 😕
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Tanmay
(@vermatanmay4) reported
@FitbitSupport Since I'm in India and there's no official repair center here, can you guide me on how to proceed? Is there a paid repair or replacement option available for out-of-warranty devices? It's a very expensive fitness tracker so help me someway to get it working again..
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Magdalen
(@Atmosphaeria) reported
@PawnOfMusic @fitbit I'm fine with just the basics (I cancelled fitbit premium because it was just silly), I just have issue with a notification feature that tells me almost daily I'm not doing enough... that I cannot turn off. I googled it and other people hate it too!
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Helen Justine
(@HelenJustine) reported
@FitbitSupport hi, I sent in a warranty claim for my charge 5 3 weeks ago. It has just suddenly stopped working for no reason. I haven’t heard back. Can you help please? Thank you!
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Liam Willis
(@MrLiamWillis) reported
@FitbitSupport Hi team - my Fitbit is playing silly buggers - won’t sync and will randomly vibrate on my arm and display the Fitbit logo and nothing else. I’ve tried all the troubleshooting steps. Can you help please?
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Tanmay
(@vermatanmay4) reported
@FitbitSupport I have a Fitbit Charge 6, purchased in Oct 2023, and it's now out of warranty. The watch is not charging at all despite trying multiple chargers. I believe the issue is with the charging plate or internal connector. (1/2)
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Dawg Nature
(@DawgNature) reported
Hey @FitbitSupport, what's up with the SpO2 sensor not working on the Inspire anymore? Is there an ETA on a fix?
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Sarah Mulchrone
(@SarahMulchsx1) reported
@JennBrindleyUbl @madebygoogle @fitbit Also seeing this issue for a number of weeks/ months now
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S Williams
(@WES_1711) reported
@FitbitSupport hi, my charge 5 keeps freezing and stopping working, it then has to be connected to the charger to work again and never has less than 70% charge when I reconnect it. Can you help? I’ve reset it, changed the clock face etc. Thet doesn’t help.
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Rita Powell
(@Rizabellepow) reported
Is anyone else having trouble with their @FitbitSupport ???
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sarah raine
(@RaineHarts) reported
@FitbitSupport @fitbit Charge 2 has stopped syncing. Exercised, read readings on watch but the App will not pick up the data. This is the 3rd watch I have bought from you, was told to buy a new phone, which I have done, but problem still here!!! Yes, I Dmd you on Monday.
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Kelly Green Jawn. (Top 0.3% of EaglesFans)
(@MrNYC1974) reported
@FitbitSupport Your systems and data management are absolute ****. I’m constantly losing data. I absolutely need different technology than Fitbit.
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Magdalen
(@Atmosphaeria) reported
@fitbit can we please allow users to turn off the "you're at a risk of under training" prompt? It's like having a nagging parent constantly telling you none of your efforts are ever good enough. Just let us turn this **** off, thank you. It's NOT inspiring, it's annoying.
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JazzBand
(@jjazzyjane) reported
@FitbitSupport I’ve sent DM on messenger 3 days ago. No response. You replaced my Fitbit but I got no band back! Really poor response to my messages. Is no-one monitoring messages there??
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