Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Ingelheim am Rhein, Rheinland-Pfalz | 7 |
Charlotte, NC | 3 |
Frankfurt am Main, Hessen | 2 |
Spring, TX | 2 |
Köln, NRW | 2 |
Pittsburgh, PA | 2 |
Wheaton, IL | 2 |
Llanelli, Wales | 2 |
Ashburn, VA | 2 |
Jacksonville, FL | 2 |
Minneapolis, MN | 2 |
Baltimore, MD | 2 |
Washington, D.C., DC | 2 |
Béthune, Hauts-de-France | 1 |
New York City, NY | 1 |
Izola, Izola | 1 |
Jewar, UP | 1 |
Noida, UP | 1 |
Altoona, PA | 1 |
Whitesville, NY | 1 |
Coalport, England | 1 |
Nürnberg, Bavaria | 1 |
Dracut, MA | 1 |
Suwanee, GA | 1 |
New Delhi, NCT | 1 |
North Royalton, OH | 1 |
Creston, NC | 1 |
Miami, FL | 1 |
Williston, VT | 1 |
Pembroke, MA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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FirstBorn (@TheRealMznetWiz) reported
I was involved in a fire on March 1 in Roselle, NJ and lost both of my fitbits due to water damage. I had and Versa 2 and Charge 2 Is there anyway that you’d be willing to replace them. I’d appreciate any help you can give. @fitbit @FitbitSupport
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Pamela Peevy (@PamPeevy) reported
@FitbitSupport I no longer get notifications on my Blaze for calls or messages from my iPhone. I have checked everything - Bluetooth, notification settings, syncing, etc. and nothing works. Please help. I relay on my Fitbit for these notifications.
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Sarah Howe | Parenting and Fitness Blogger (@RunJumpScrap) reported
@FitbitSupport hi I’m still having issues with burning on my wrist with my Fitbit Versa. I was offered a refund in Dec but decided to see how it went. I’d like to go ahead with this now...can someone help please.
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Bhavin Padshala (@PadshalaBhavin) reported
@fitbit I want to show my sleep score but heart rate sensor is not working on fitbit versa 2. By the way my personal best sleep score is 91.
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Edd Mullins (@EddMullins) reported
@FitbitSupport my fitbit versa screen is completely black - the app says its fully charged and neither reset seems to do anything.... can someone help
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Daxter (@dbarn_the_3rd) reported
@FitbitSupport when are you going to fix the app. It’s so slow and not reactive. Can’t check my sleep stages at all. Ionic user.
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Shea Jackman (@SheaJIrl) reported
@FitbitSupport Hi FitBit. There is no end of detail of the issues in the link provided. Out of the box there are features not working (setting section, calender etc) and expected updates have not arrived.
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Brian Jolicoeur (@Brian_Jolicoeur) reported
@FitbitSupport I'm having the same Deezer problem as many users reported already. I've uninstalled, unpaired, retried, connected/unconnected.. seriously the only reason I got the watch is to listen to music without my phone while exercising. If this doesn't work what's the point?
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Jo James (@jojames100) reported
@FitbitSupport my Versa3 keeps dropping out of Bluetooth connection with my phone. Hope it’s a bug you can fix, because it’s dropped out at least once an hour since I got it yesterday! I can’t deal with that all the time!
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Jess (@essi81) reported
@FitbitSupport hi. Is there a way to switch back to active minutes? Your new update is so unbelievably bad it is making me want to throw my new versa at a wall.
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hayley (@haylesgrays79) reported
@FitbitSupport I have a fitbit versa lite and never had a problem with the gps mapping my exercise. On the last 2 runs I've done the gps hasn't connected and when I go into into settings it says 'gps will not be turned on. How do I change that. Many thanks
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Ebba Christine (@ebbachristine) reported
@FitbitSupport my Fitbit versa lite won’t show its clock face, nor will it sync to my Fitbit app to try and change this. I can access exercise, timer, calendar etc. But I can not see the time, steps, heart rate as my Fitbit won’t sync. Can someone help me please.
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Robert Enns (@Telemanr) reported
@fitbit I had a Blaze for several years. I’d still have it but the battery finally wouldn’t hold a charge. It counted floors accurately. It only had a problem with the basement steps not being quite 10’ deep. So I got a Versa 3 and it’s a disaster. I’ve done everything suggested.
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Jay☘️ (@Bleedgreen3476) reported
@HeartEyes4Brady @fitbit Well lol I had Fitbit and yes it was trash I upgraded and haven’t looked back since
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Lauren F. Bonk (@LaurenBonk) reported
@FitbitSupport I just got a versa 3 last week and am noticing it isn’t counting all of my steps. I looked down during a treadmill workout and the numbers were stopped - I counted over 50 steps before it started counting again, and only compensated about 20 steps