Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Abortion IS healthcare
(@Jessica_resist) reported
@FitbitSupport Charge 5 is still not syncing. Have restarted device multiple times, dis/reconnected Bluetooth as well. Help?
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Twidderhorn
(@GabrielHorns) reported
@FitbitSupport By turning on and off GOOGLE ASSISTANT the problem seems to have gone away, Don't know why but am able to once again sync.
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Sassie
(@sassiecas) reported
@iam_venelly @fitbit I honestly think it’s the latest update and something they did within the last week. I’ve had my charge 5 since Mother’s Day no issue until now.
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Barbara Ellen
(@barbara_e_c) reported
@sassiecas @fitbit I’ve had trouble with the charge 5 for a few weeks. It is so frustrating-I thought it was just me. I want my charge 4 back
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Gary Milligan
(@GMilligan85) reported
@FitbitSupport Can you please help with an order placed on the 7th Aug and still showing as not shipped? This was meant to be part of a birthday gift. 😕
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Lynne M
(@LynneM54909830) reported
@FitbitSupport I don’t need anything since I was sent a replacement. But I still receive emails with many people who are still having battery issues after your so called update which was supposed to have fixed them. Because of your poor response people are dumping Fitbit.
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Glenn Lahde
(@GlennLahde) reported
@FitbitSupport I wasted a lot of time this morning going through the steps to fix the sync issue. Restarted phone and Charge 5 several times. Uninstalled and re-installed fitbit software, linked and unlinked blue tooth. Only to fine out it is an issue on your server
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✨️ B ✨️
(@radiantlyrooted) reported
@FitbitSupport It was the syncing error that was resolved with the troubleshooting that happened today. Thanks!
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Helen Dolan
(@HJD2802) reported
@Zer0washere27 @FitbitSupport Had the same issue on Versa 3, still waiting for a response to an email from 3 weeks ago. Customer service is appalling.
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Michael Brown
(@dataguy2020) reported
@FitbitSupport I have all ready done this and spoke to you on the phone and it IA thr known issue. Unless your telling me you have fixed it
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Paul Hughes
(@Paulmh5) reported
@FitbitSupport None of the standard steps for sync issues worked. The latest app update 3.65 seems to resolve it so presumably it was a known issue that wasn't fixed in time for the Android release.
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lov2ndlife
(@lov2ndlife) reported
@FitbitSupport Whole system down?
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Chris Cleen
(@Chris_Cleen) reported
@fitbit @FitbitSupport your devices are CRAP at maintaining a Bluetooth handshake. Every time I charge this watch I have to forget the device and start over like it’s new. That’s terrible.
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Samantha Lindl
(@Samantha_Lindl) reported
@fitbit my Fitbit charge 5 won’t sync. I’ve followed all the steps suggested when it gives you the option to ‘fix it. My partners won’t either. We updated the app yesterday - is this as a result of doing so?
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Becki BlairJones
(@beckiblairjones) reported
@FitbitSupport OK will do, none of the usual resets have worked, hence wondered if others may have the same issue having seen your tweet 👍🏻