Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • HimelCarl Carl Himel (@HimelCarl) reported

    @FitbitSupport my second band has broken in a year. I had a timex triathlon fir 4 years and never had a band break. Is there any type of warranty?

  • lindarogers713 linda rogers (@lindarogers713) reported

    @FitbitSupport my 5 month old sense won't sync i've tried everything, blue tooth on and off uninstalled it, updated phone, shut it down, 2 days now doing my head in.

  • HimelCarl Carl Himel (@HimelCarl) reported

    @FitbitSupport It appears it’s not covered as a warranty issue. But I know it’s not a warranty it’s a very poor quality issue. What does a new band cost?

  • MsSheenaD Sheena Deepnarain (@MsSheenaD) reported

    @Simy_Nduh @FitbitSAfrica @FitbitSupport Yass that’s terrible. So sorry. Guess we have to get insurance for these things too 🙈

  • DonFrichtl don frichtl (@DonFrichtl) reported

    @fitbit @FitbitSupport DON’T BUY FITBIT! The face came off mine and others have same problem. Fitbit asked me to buy a new one. No repair or replace!!

  • protagonistboy Josh Francis (@protagonistboy) reported

    @FitbitSupport I’ve done a restart as recommended and it seems to be working. Thanks for your help guys! If it happens again I can email you?

  • _CarlRogers_ Carl Rogers (@_CarlRogers_) reported

    @FitbitSupport @fitbit still not working, restarting or syncing to my phone!

  • CrazyCubsGuy EHoke (@CrazyCubsGuy) reported

    @FitbitSupport HELP FITBIT! Tried everything to sync my kid’s Fitbit and it is just not happening. My iOS software on phone works, but the kid’s hardly-used device not syncing. C’mon Fitbit Support!

  • WynnPelzer Wynn Pelzer (@WynnPelzer) reported

    @fitbit @FitbitSupport How impossibly hard does my password need to be for me to login?

  • thapelomorongoa THAPELO M (@thapelomorongoa) reported

    @Simy_Nduh @FitbitSAfrica @FitbitSupport Haibo that's bad sis

  • jackkart1011 Jack Elliott (@jackkart1011) reported

    @FitbitSupport what do I do when my @fitbit Alta has the battery symbol with an exclamation mark in and isn’t charging? I don’t have a reset button on charger either. Please help @FitbitUK

  • paula_bland2 Paula Bland (@paula_bland2) reported

    @fitbit my fit bit charge 3 has got the ‘black screen’ problem. I have tried all of the online advice without success. Is there somewhere I can send it to get it repaired?

  • protagonistboy Josh Francis (@protagonistboy) reported

    @FitbitSupport Hi, I appear to have a black screen on my device? I've noticed a few other people on Twitter have this issue as well. Is there a general error?

  • rishi10feb RISHI MISHRA (@rishi10feb) reported

    @FitbitSupport But it's not working what to do

  • ojsimspsonman Oje (@ojsimspsonman) reported

    @FitbitSupport Hi, my Fitbit versa 3 went off and when I tried switching it back on, it suddenly starts showing green screen. This is like a new watch which I got in late December 2020 and started using early January 2021. Please I need help on how to go about this. I feel empty

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