Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Check Current Status
Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Dougie hall
(@Dougiehall1973) reported
@FitbitSupport Still not working properly, been out for a 90 walk with my dogs and the heart rate not picked up, not picked up the steps per hour and only logged 79 calories. The only thing that correct is the steps per day.
-
Julie Fields
(@JulieDetroit) reported
@wildegeeks @Luvvie I have had 3 @fitbit and my LAST one is my LAST one. The face literally fell off when I was sitting down, they begrudgingly sent a replacement, it was still under warranty and that one did the same thing less than 2 months later...one week after the war. expired. DONE!
-
Sarah
(@essbeevee) reported
@FitbitSupport hiya, really disappointed that my charge 3 is broken AGAIN 🙄 Won’t hold a charge, turns off due to low battery then when I plug in it reckons it’s on 70%. It’s my third faulty one - what’s up with this model??
-
Springinkerl
(@Springinkerl28) reported
@FitbitSupport after months and months of asking for help and not receiving one because the luxe gorjana band is always coming loose … I request a full refund of the Fitbit I purchased. Pls come back to me. I’m tired of chasing you and never getting a response.
-
shelly-anne cupid
(@arrowgirl) reported
@FitbitSupport I need your help please. I purchased a Fitbit Versa 2 on May 4, 2020 but noticed today that the face of the watch is coming detached from the frame. Is this something that can be fixed?
-
C.J.
(@cjIsALock) reported
@FitbitSupport ...night and awake for hours. The numbers are showing no difference between the two. Therefore, I question either how they are measured or their error bars.
-
Julie Fields
(@JulieDetroit) reported
@wildegeeks @Luvvie @fitbit The worst thing was how rude they were, acting like it was an anomaly and offering a discount on another one. I went online and found out this was happening constantly with the Versa 2. I still wear it but the screen is black. I can only see stats on the app. Saving for an Apple
-
Abby
(@abbygreenx) reported
@FitbitSupport hi, I was speaking to somebody on live chat however it disconnected and it now says ‘it’s following a different trail’ so I can’t speak to anybody else. I have sent a dm, could someone help resolve my issue please.
-
Springinkerl
(@Springinkerl28) reported
@FitbitSupport Thanks. My messages are no longer in the support chat. Sorry. It’s been going on for such a long time. I seriously have lost patience - pls let me know how I can contact you so you can help me pls. Thanks
-
Rach
(@Rachiepoops) reported
@FitbitUK Hi @FitbitUK the date on this advert shows the UK format but I am repeatedly being told by @FitbitSupport that this isn’t possible. Please could you advise how to fix this?
-
The__Farmster
(@The__Farmster) reported
@fitbit @FitbitSupport @FitbitUK Me: Walks up 4 flights of stairs quickly, that takes me up two floors. My fit bit: “0 floors”. (The next day) Me: Has done nothing so far this morning, other than crawl out of bed and sit down. My fit bit: “3 floors”. Seems a bit odd.
-
B Taylor
(@twitster29) reported
@FitbitSupport It’s beyond that. You asked for info which I gave. Then Gave me generic advice that didn’t work. Then sent me a customer satisfaction questionnaire which I responded with “very dissatisfied”. Is there anything else you will do? This is not an individual issue. It’s your system.
-
JannRonn
(@jannronn) reported
Sent my @fitbit watch for the 2x for the same problem (draining battery) and I still don't have my watch. @Apple watch commercials are looking really good because customer service at @fitbit is horrid
-
Sanjay Sharma
(@SanjayS68888740) reported
from
New Delhi, National Capital Territory of Delhi
@fitbit Hey fitbit, I need to repair my watch purchased about an year ago. Where is your service centre in New Delhi / NOIDA. The number given on your website is not responding. Please help!!!
-
G.S.
(@gsmontrose) reported
@FitbitSupport I am SO DISAPPOINTED in my Fitbit Ionic and support. This is my second Ionic. The first one did great, lasted over five years. This one is not working properly. Often doesn’t record sleep, and very rarely does it actually notify me of incoming texts. Weeks working with support
Check Current Status