Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • Chrispy62 Chris Parsons (@Chrispy62) reported

    @FitbitSupport Yeah they’re starting to deflect and I’m assuming because the problem can’t be fixed. In that case I just want to ask for an apology that due to a glitch I can’t get my 365 day step streak notification.

  • GSpellchecker Stephen Knight 🎙️ (@GSpellchecker) reported

    @gertbighobbit @FitbitSupport Yup. This is why I just don't believe them. My Charge completely broke mid June (not an issue with GPS) & they replaced it without issue. However, the GPS function on the replacement Charge has NEVER worked. Feel like I'm being fobbed off

  • dinnervilledon Don Dinnerville (@dinnervilledon) reported

    @FitbitSupport No, I will not DM you the details. It's very clearly stated here, and that article has the exact details of the issue. It looks like you've asked a number of users to DM you the details of this issue. Please, just fix it, and stop asking people to define the problem for you.

  • dicon121081 Diane O'Connor (@dicon121081) reported

    @allylean89 @fitbit Not my experience either! 6 month old sense was replaced with a refurbished device, which has now broken a month later. 2 weeks to send anything for me to return device and refusing a refund on #faulty goods

  • mooremalone Louise.I.Am (@mooremalone) reported

    @fitbit WTF. My Fitbit no longer charges!! Brought in January. Joke is you will only replace it when I just want my money back. £200 down the drain.

  • Sandeep23075875 Sandeep Debnath (@Sandeep23075875) reported

    @FitbitSupport @fitbit Versa 2 battery suddenly drains off suddenly without any warning. This is just after it being charged to 100%. Display in dim configuration with a minimalistic clock face. Usage patter remains same as earlier, but battery performance has degraded. Help

  • Carrie_2018 Carrie (@Carrie_2018) reported

    @FitbitSupport It's the resolution I've had previously so didn't think it would be a problem...

  • Mmurphy66 Mike Murphy (@Mmurphy66) reported

    @fitbit why are your chargers for the Sense such a problem? They work for 6 months and suddenly the connection pin is “broken”

  • ahnlak Fippy Darkpaw 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@ahnlak) reported

    @rsmck @FitbitUK @FitbitSupport Do they have a weird problem where hoards of people use stock images of broken fitbits for ... some evil purpose?

  • CasualGuy4U John G (@CasualGuy4U) reported

    Owned & supported @fitbit products for over decade. Most recent is #Sense (most expensive offering). Screen came off bezel which is significant issue by Google search. No support because of short lived warranty. JUNK! Never again!

  • Montana_Jim777 Montana Jim (@Montana_Jim777) reported

    @fitbit when are you bringing back the ole charts or at least the ability to zoom in. If you are doing long term weight loss with a big goal all the line trend lines flatten to a straight line. FIX THE CHARTS. BRING BACK THE OLD CHARTS. TH OLD ONES WERE USEFUL

  • CearaiNiC CNiC 💙 (@CearaiNiC) reported

    @allylean89 @fitbit Same..my daughter's pebble fell out of her ACE strap at the park. Ruined her birthday. An hour onto customer service, countless emails, won't honour warranty & cover the clearly defective device. Seems lots of people having the same issue with ACE.

  • ESzerlip Ethan Szerlip (@ESzerlip) reported

    Hi @fitbit I have the Charge 5, but my GPS doesn’t work well no matter where I am. I’m beyond the 45 day period, but am hoping you will work with me considering I’ve been a customer for many years and am experiencing issues. I’m really just hoping to return the item. Please help!

  • muckaleelil Paul Allen (@muckaleelil) reported

    @FitbitSupport 7:57 PM Image 7:58 PM I have my versa 2 a while but went into a pool for the first time today and the screen opened from the body flooding the watch and killing it. I thought I could wear it swimming, had no problem at all until entering the pool.

  • TheTxBarron Barron (@TheTxBarron) reported

    @allylean89 @fitbit My wife had a similar issue and she received a discount on a replacement as well. Fantastic customer service @fitbit

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