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Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Noida, UP 1
St. Louis, MO 1
Grenoble, Auvergne-Rhône-Alpes 1
Paris, Île-de-France 1
Köln, NRW 1
Rotterdam, zh 1
Lincoln, NE 1
Clermont, FL 1
Ipswich, England 1
Woodbine, MD 1
Bigastro, Valencia 1
Winnipeg, MB 1
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • vaffelkoker
    Frida (@vaffelkoker) reported

    @FitbitSupport I cant sign in to my account on the website to see my dashboard. The page doesn’t load at all. I’ve tried Chrome, Firefox, Safari and Safari on my phone.

  • WildlifeSusie
    Susie (@WildlifeSusie) reported

    @FitbitSupport Hello? I am trying to resolve my problem but am not getting a response in DM. Live chat on your website doesn't work as it requires you to log in, which I cannot do...

  • cjwilfy
    Chris Williams (@cjwilfy) reported

    @hawthonne @FitbitSupport Exactly the same been waiting since November too they are useless when you call and just trot out a script saying your in for refund there’s a backlog - well why say three to six weeks then FITBIT FIT-**** more like 😡🤬😡🤬

  • sportsJunkie49
    SportsJunkie2749 (@sportsJunkie49) reported

    @fitbit stay away from Fitbit devices, they stop working and customer service does nothing to resolve the issue but recommend buying a new device. @Apple has to offer better devices I’ll be sure to check them out

  • RealAdamK
    Adam Korzeniewski 🇺🇸 (@RealAdamK) reported

    My @fitbit deleted about 8,000 steps of mine for the day. Buggy software and equipment that screws you when it doesn’t sync. This stuff matters. My health insurance is with @UHC @askUHC - which pays you for regular physical activity.

  • RylanTech
    Rylan Tech and Crypto (@RylanTech) reported

    @SonOfATech @fitbit Same issue with the pixel watch on extended use. It's not fun.

  • chrisrogan
    Chris Rogan (@chrisrogan) reported

    @FitbitSupport A customer reports an issue prior to the holidays, you ask them to take photos. But they don't get back to you after national holidays, in the meantime their warranty has expired - by 4 days by the time they re-contact. It's absolutely appallingly bad #customerexperience

  • Bugmanwade
    Christopher Wade (@Bugmanwade) reported

    @FitbitSupport Not really an answer to my question. But thanks for reply. Guess I will have to wait and read it on Google somewhere down the road.

  • HENRIFANTHOME
    HENRI FANTHOME (@HENRIFANTHOME) reported

    @fitbit @FitbitSupport my charge 4 over two years old has broken both the attaching point ms for strap. Cannot fix straps. Tried a DIY but no success. Can you all change the watch case/ upgrade it. TIA #fitbit #charge4

  • RJellyman
    Jellyman (@RJellyman) reported from San Diego, California

    @FitbitSupport I’m currently using Fitbit 5. I’m having issues that my screen freezes & doesn’t log steps, unless I hard close the app to get up to date. Is this an app issue or an malware issue. I am still getting correct information via the Charge 5, but I have dead zones. Help

  • optimovement
    Robert Eyerly (@optimovement) reported

    @FitbitSupport is there any update on refund status of the iconic smartwatch? I sent mine in last March and am still waiting on a refund/ or even an update regarding the issue. Thanks!

  • itsmathewturner
    MATHEW TURNER (@itsmathewturner) reported

    @Dance10Alan @fitbit you wouldn't have this problem if you just got a damn apple watch

  • KiwiGirl82
    Angela (@KiwiGirl82) reported

    @FitbitSupport my fitbit versa 3 is stuck in the reboot cycle. I have tried pressing the button multiple times, holding it down for 10 seconds multiple times and charging but nothing works. How can i fix this?

  • HelKrampen
    Niflheim (@HelKrampen) reported

    Hi @FitbitSupport I was charging my fitbit & use the app’s mobiletrack to count my steps, but then when the app syncs to my fitbit, removes all my mobiletrack steps. Could you help me?

  • shoobh3
    shoobh (@shoobh3) reported

    @FitbitSupport Followed the instructions given on the link provided. Watch is not responding at all. What should I do next?? The swimming pool I go to is only 5m deep. If versa is designed to work upto 50m, how come my watch is dead in a 5m pool . Is it a design issue ?? Pl fix my watch

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