Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Woodbine, MD | 1 |
| Bigastro, Comunitat Valenciana | 1 |
| Winnipeg, MB | 1 |
| Onley, VA | 1 |
| Lakeland, FL | 1 |
| Cleveland, OH | 1 |
| South Plainfield, NJ | 1 |
| Tucson, AZ | 1 |
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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jasinned
(@Jasinnedjd) reported
@FitbitSupport My Fitbit has a redline bordering the clock face screen and this red line remains on all screens, how can I fix this please
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Marc-A. Landry
(@MarcLandry) reported
@FitbitSupport @silvermomma It's not the app, it's the service. Website is randomly throwing error 502 bad gateway errors
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DEEPAK
(@i_deepakp) reported
from
New Delhi, National Capital Territory of Delhi
@fitbit @FitbitSupport My fitbit versa 2 not working need help.
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Meredith McCurdy
(@MMcCurdy313) reported
@FitbitSupport I’m having trouble with my new Versa 3 and inaccurate step count. It’s undercounting dramatically and not showing any steps for most of the day. Help?
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MrsManson
(@UnderneathWhat) reported
@FitbitSupport Re: Charge 4 - Heart rate cardio - #40204625 [ ref:_00D40N2lj._5005a1l8sqA:ref ]please can someone help me in getting my replacement. It’s been nearly a month?
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Vik
(@Morgiwoo12) reported
@FitbitSupport My fitbit app is not working
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Camilla Sukumaran
(@millasukumaran) reported
@FitbitSupport Thank you. It is so frustrating to be told the same thing over and over which doesn’t solve the problem.
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Eric Guzik
(@eric_guzik) reported
@FitbitSupport I bought my Versa Lite less then a year ago, my screen doesn’t work anymore . It still tracks steps, and syncs with app but the screen is black . Can you help?? Please!
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nickie price
(@nickieprice) reported
@FitbitSupport I have problems w/broken sleep insomnia. Typically sleep for about 2-3 hours, then I wake for 30 to 45 min or more 🙁, then go back to sleep. Fitbit only tracking my second sleep. Is there a way to get my first sleep tracked in data? --New Charge 4, Prem member
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Hobo"President Biden”cat 💛
(@catmarketer) reported
@FitbitSupport This is for an issue reported by @Rizabellepow Can you please help her?
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One Joyful Thing
(@OneThingJoyful) reported
@FitbitSupport my versa screen is flickering like a TV with bad reception. It is just under 2 years old. Any suggestions
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𝕕𝕖𝕟𝕚𝕤𝕖 🌌
(@deniseeeeee_xo) reported
They do nothing to help and give me the run around time after time for the situation.. this is the most ridiculous customer service I have every received and Ive been a @fitbit user for over 5 years now. I just want my issue resolved and apparently that's too much to ask
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WalkThisWay412
(@walkthisway412) reported
@FitbitSupport I'm interested in the protection plan but can't find a link to purchase. Help? Versa 3
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Jules B.
(@juliebfriedman) reported
@FitbitSupport why oh why do I always have an issue when you release new firmware? Inspire 2, app notification to update. I’ve tried and tried. Now, due to notification on app Home Screen, I can’t sync my Fitbit. Yes, device was on charger during attempt, and phone was charged.
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emma.ajourney2health
(@emmaaJ2H) reported
@FitbitSupport Hi, I don't have an issue with notifications. My posts are showing on the feed, but when I access my personal page I only see things I've posted some time ago, not my recent posts!!
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