Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • AgelessGardens Ageless Gardens (@AgelessGardens) reported

    @fitbitgroup @fitbit @fitbit community how long has Fitbit trying to fix the “bug” on Fitbit sense? My sense registers inaccurate steps, floors, calories & not useful for its purpose.

  • JC412653 JC (@JC412653) reported

    @FitbitSupport Pretty sure it's an allergy. I had the same issue with my watch until I changed it to a canvas-type band. I'm looking for a band for my Fitbit.

  • NicsuPR Serious “W✊🏾KE” Black 😷 (@NicsuPR) reported

    @StephenKing As an obsessed servant to my Fitbit I totally feel this. Y’all need to fix that @fitbit

  • CleverBaggins Bakersttardis . (@CleverBaggins) reported

    @fitbit thinking that an adult would find minions as something encouraging in their exercise??? Seriously wtf. If I wanted them shoved in my face I'd go back to work.

  • JessCLightyear Jess.C.Lightyear BS, MRS (@JessCLightyear) reported

    PREGNANT ANNND a basic google search tells me your users have been reporting this lack of service for AT LEAST 2 years @fitbit, your users deserves better. Also @FitbitSupport and @FitbitDev because I'll loop anyone I can into this f*ing issue 😤😤😤

  • fix_dallas Fix Dallas (@fix_dallas) reported

    @fitbit @glemaud Tell ME why you block customers on Twitter when they ask for help with a kluge device!

  • TheMCRcharlotte Shadow Hunter (@TheMCRcharlotte) reported

    @FitbitSupport Hello, I think my fitbit might be broken. The screen is all bright and static and the battery doesn't even last a day now. I've only had it just over a year (June 2020) I've not bashed it or anything like that. Is there any advise you can give to fix it? Thanks :)

  • forchaitu Chaitanya (@forchaitu) reported

    @FitbitSupport @Fitbit My Fitbit charge 3 has a problem with display and I contacted #fitbitsupport with the problem and the solution gave by customer support is buy new one. This is not acceptable. #fitbitindia don’t have service centres and they don’t look the actual problem.

  • allgold88 ♥️✌🏽🌈✨ (@allgold88) reported

    @StephenKing @GwynethBell32 @fitbit this is not a bad idea 🤔

  • andywexford1 andywexford (@andywexford1) reported

    @FitbitSupport Nope. Not a chance. Almost all my exercise data for the last two months has gone. You've known this is a problem for 19 months and have done nothing.

  • PhoebeRandolph Phoebe Randolph (@PhoebeRandolph) reported

    @FitbitSupport I got Ace3s for both of our boys birthdays last month & both of them have broken bands in less than a month. I contacted support and they put me through a complex claim process only to find out that the color band that they have is not available. Will be returning

  • s_scapicchio Steve Scapicchio (@s_scapicchio) reported

    I thought my @fitbit device was bad and then I had to deal with @FitbitSupport and that was even worse. Does anyone have a suggestion for an alternative fitness tracker?

  • Cat_Murphy19 Catherine Murphy (@Cat_Murphy19) reported

    Is @FitbitSupport always so awful to deal with? My Dad’s been trying to get a replacement for his broken watch for months, given them everything they’ve asked for & now radio silence 🙄 man just wants to count his steps 😭

  • AlisonT02912317 Alison Taylor (@AlisonT02912317) reported

    @FitbitSupport Bought a Versa Lite in March last year and now not working. Really disappointed that £130 watch doesn’t last longer than 18 months!

  • EdClague Ed Clague (@EdClague) reported

    @FitbitSupport , @FitbitUK . Very unhappy that after waiting weeks for help with my Fitbit which is not counting floor, to find out that Fitbit has simply ignored me and closed the call. 😡

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