Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:

Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Ingelheim am Rhein, Rheinland-Pfalz | 3 |
Ghāziābād, UP | 1 |
West Mifflin, PA | 1 |
Neukirchen, Schleswig-Holstein | 1 |
Traverse City, MI | 1 |
West Chicago, IL | 1 |
Toronto, ON | 1 |
Versailles, KY | 1 |
Saint Clairsville, OH | 1 |
Florence, SC | 1 |
Longquan, Shanxi Sheng | 1 |
Clearwater, FL | 1 |
Carrollton, OH | 1 |
Charlotte, NC | 1 |
Düsseldorf, NRW | 1 |
Cavaillon, Provence-Alpes-Côte d'Azur | 1 |
Tampa, FL | 1 |
Milwaukee, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Tye (@bigkidatheart77) reported
@CoolBlueStrat @fitbit Thank you! I don’t know why I wanted a Disney medal so bad and set a dang half marathon goal?!
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Christine Elliott (@Elliott1Elliott) reported
@FitbitSupport the glue has come undone - again ! This is a fault which needs sorting out! I love my watch but I’m fed up of it melting. I never wear it in the shower and I don’t do the washing up - I’ve got a husband for that Please help x
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Zachary (@zacattack77723) reported
@FitbitSupport my heart rate sensor isn’t showing up on my versa 2 and the green light isn’t even on how do i fix this
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Giulio Nicolai (@giulionicolai) reported
@FitbitSupport Still not working
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Laura Harrack (@Laura_Harrack) reported
@FitbitSupport is there a problem with syncing again? My versa 2 will not recieve notifications or calls. I have all the settings correct.
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FaTs (@DoctaFats) reported
@Lisa00395881 @fitbit @FitbitSupport Yes mine stopped working altogether less than 2 years from buying it. Their products are made to break down - my guess is so they can make you upgrade.
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FaTs (@DoctaFats) reported
@FitbitSupport @felixbird Be careful, Felix. My latest watch broke down after just a year and it just did so on its own. Invest in an iWatch or something better for your son.
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Daniel Jones (@Ankrich89) reported
@FitbitSupport Thank you again. I had tried that before with no change. But I just did uninstall/reinstall again and that fixed the problem.
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Helen Mannion (@mannion_helen) reported
@fitbit Hi I received a fitbit charge 3 as a gift. It had 2 straps. Both straps broke so easily it was ridiculous. I've read other reviews with many other customers complaining about this issue. It's stopped syncing with my phone too. Its very frustrating & disappointing.
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Anne 🌷🌹🌻🌺💐 (@A_nne123) reported
@fitbit My HR Alta has synced to British Summertime but the app and so the Heart rate graphs haven't. How can I fix this?
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Daniel Galt (@WorldGuy888) reported
@FitbitSupport @mamastekait This is bu**sh*t - and insulting. Do you think after all these years we don’t know how to wear the Fitbit? I’m comparing with a charge 4. Different wrists, same wrists, up, down. The SENSE HR feature sucks.
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FaTs (@DoctaFats) reported
@ChefFabrizio @fitbit Not to mentioned their customer support is terrible.
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Sharon Simson (@SharonVermont) reported
@FitbitSupport for days I have had trouble syncing Fitbit. I have removed and reconnected for ½ hour today alone and still nothing. PLS FIX
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Hendro Huang (@Hendrohuang07) reported
@fitbit Hi.. i have just purchased Fitbit Sense in Indonesia.. and i couldnt get the GPS to connect.. maybe some help..
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FaTs (@DoctaFats) reported
@jjrugs @FitbitSupport The more people I warn and stop from making the same mistake, the happier I’ll be. All they had to do was fix my screen. Instead they gave me generic responses. I should have seen the warning signs when this exact same screen showed up before but fixed itself. Guess I was wrong!