Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
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Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Guilford, CT | 1 |
| Gold Coast, QLD | 1 |
| Brest, Bretagne | 1 |
| Berlin, Land Berlin | 1 |
| Barrow in Furness, England | 1 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
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Cece
(@WithLoveCec) reported
I may just be one person, but @fitbit 100% doesn’t care about customer retention. They make enough money that they don’t need to, but wow what a disappointment. I’ve just had negative and poor experience one after the other.#nosupport #strictrules #fitbit
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Tom Clayton
(@tomc72) reported
@FitbitSupport can someone help me please? Need to change my email address linked to my account, but also need to reset my password
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nunya bizness
(@nunya) reported
@FitbitSupport I got a charge 5 last week and it doesn't read my SPO2. can you give me any help or point me somewhere? thanks!
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bill plante
(@billplante) reported
@SantanderBankUS Why is Santander always so SLOW to get with it. Nine million banks allow payment through @fitbit , but NOT Santander. Not shocked, they were SLOW to introduce app. Nearly 2 years after my other babk introduced theirs. Frustrating!
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Amie Good
(@AmieGood19) reported
@FitbitSupport Y’all should respond here, not sending me a DM to contact customer again, I’ve already done so numerous times. It’s pretty bad when there is a hashtag created due to poor service…
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Tiesomeflys
(@Michael09281610) reported
@FitbitSupport my versa 2 is not tracking steps and heart rate. I tried shutting it down, syncing, looked at fit bit community for help. The date, time, text message viewing work but it’s not tracking steps or heart rate. Help
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Terry Chapman
(@terry4al79) reported
@FitbitSupport hi, I have #fitbitAltaHR & it’s been working just fine until yesterday. It just cut off. Had plenty of battery, but cut off. I did try to reset it & it came on then as soon as I unplugged it it quit working again. Cut completely off. #HELP Im tryin 2 get code
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@beano9 @fitbit Did they resolve the issue for you Danny?
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APO_AE_09173
(@APO_AE_01973) reported
@FitbitSupport Since I logged my complaint the app has now dumped EVERY food I have recorded since the 22nd of May 2022. 3 months of critical data to help me track for diabetes. I pay for this app to work. Just fix it and don't "appreciate" my patience again.
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Divinely Created Candle Co.
(@DivinelyCCC) reported
@FitbitSupport had the worst customer service I’ve ever experienced. They told me that a firmware update would fix the issue of my battery not holding a charge. I got the update and it still won’t hold a charge. Now they’re telling me they are working on another update.
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Rajat Gupta
(@rajatgupta828) reported
@FitbitIN @FitbitSupport I need some help as my Fitbit is not charging , I have tried restarting too . Could you please help.
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Shaun Stent 🇺🇸🏳️⚧️🏳️🌈🏴🏃🏻♂️
(@ShaunStent) reported
@Tombeau1972 @FitbitSupport @SameerR72587622 I am now hearing people say the recall center is telling them they can no longer help because fitbit cancelled their refund. And guess what, fitbits suggestion is for them to…call the refund center.
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CullenGurl17~BookishWhore
(@TellersGurl) reported
@fitbit Yep, those are the trouble shooting tips he's used. Right now he gets about 45 minutes to an hour with a full charge. It will not let me DM you to send you his email address, maybe if you DM me first?
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Amie Good
(@AmieGood19) reported
@FitbitSupport How about escalate the problem and issue the refunds to numerous people you promised would receive them within 3-6 weeks. Why is the burden on the customer to make sure your company follows through with promises?
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run tings
(@naturalsystah) reported
@FitbitSupport @fitbit I've only had my Fitbit Sense for 3 days and now I have a rash. Searching through Twitter, this seems to be quite a common issue. Any advice before I return it, please?
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