Fitbit Outage Map
The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Fitbit users affected:
Check Current Status
Online Features
Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fréjus, Provence-Alpes-Côte d'Azur | 2 |
| Elyria, OH | 1 |
| Mulhouse, ACAL | 1 |
| Livingston, Scotland | 1 |
| Briza, Western Cape | 1 |
| Villeneuve-d'Ascq, Hauts-de-France | 1 |
| Waterford, WI | 1 |
| Oklahoma City, OK | 1 |
| Foix, Occitanie | 1 |
| City of London, England | 1 |
| Phoenix, AZ | 1 |
| Apple Valley, MN | 1 |
| St. Louis, MO | 1 |
| Louisville, KY | 1 |
| Virginia Beach, VA | 1 |
| Clearwater, FL | 1 |
| Arlington, VA | 1 |
| Halle (Saale), Saxony-Anhalt | 1 |
| Lewisville, TX | 1 |
| Calais, Hauts-de-France | 1 |
| Ironwood, MI | 1 |
| Layton, UT | 1 |
| Seattle, WA | 1 |
| Malvern, PA | 1 |
| Beaverton, OR | 1 |
| Worthing, England | 1 |
| Strasbourg, ACAL | 1 |
| North Royalton, OH | 1 |
| Levallois-Perret, Île-de-France | 1 |
| Rhinelander, WI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Fitbit Issues Reports
Latest outage, problems and issue reports in social media:
-
Jo*⭐⭐⭐⭐⭐⭐
(@KrugashLFC) reported
@FitbitSupport Hi I placed an order 8 days ago to replace my Ionic. The order was dispatched almost immediately but has been "in transit" since then with no changes. Surely it can't be in transit that long? Please help!
-
Clive Thomas
(@CliveTh13218265) reported
@FitbitUK @FitbitSupport @fitbit Seen product recall for the Ionic ( overheating battery). Tried to register for the refund, after doing stage 1 asked to verify and get 404 error code ( for past 2 days, customer service number 0208 8653243) doesn't work,what now? Help please !!
-
Lord Roberto Turco
(@KingtTurco) reported
@fitbit , let me guess your special team are working on it , over 3 years & still haven’t fixed the problem, Still saying active challenge limit reached so can’t do any challenges, pathetic
-
Della Graham
(@Dellarie) reported
Had the most epically bad experience with customer service today while talking to @FitbitSupport They sent my order to their own returns department, then gave me a hard time when I called to ask them to resend it. 🙄 @fitbit should reconsider outsourced customer service…
-
🔮ISeeYousABitch🔮
(@deetrutoo) reported
Hey y'all. Just so y'all know, @fitbit doesn't GAF about it's users. My Fitbit quit reading my BPM. I went thru all the troubleshooting stuff and then contacted customer support. They pretty much said, "haha yeah. **** you. Eat my ****. Here's %20 off your next Fitbit purchase"
-
ACS™ NUFC 🇺🇦
(@Albertschipshop) reported
@FitbitUK @FitbitSupport hi there I’m trying to proceed to register my ionic for a refund and on the final intake page when I click verify account it returns an error code on various devices. Please advise what is the issue?
-
No thank you I've had enough 2020
(@VeryFeministy) reported
@FitbitSupport How does that help? Do you have a screenshot or more specific directions? Is there a way to make step count private or not?
-
Shanice Joseph
(@shanice85) reported
@FitbitSupport I was given a versa two for my birthday by my mom. It’s only a year and I’m having trouble with it. It’s malfunctioning. I would like to have a replacement.
-
Josine Krikke
(@JosineKrikke) reported
@FitbitSupport I can hardly read my screen. Only when it's dark I can see what time it is etc. But in bright conditions it is hardly visible. I've tried to adjust the settings, but to no avail. Can you help?
-
Janette Hellyer
(@janette_hellyer) reported
@fitbit The recall is fair and appreciated. Support trying to secure an upgrade is shockingly inadequate. 5 attempts to rectify a discount code that only returns an error and nil progress with your support team. Don't keep sending me a link to the Ionic upgrade site, send a working code.
-
janice parker
(@janiceparker024) reported
@FitbitSupport. I have bought 2 fit bits in 4 years and all of the band's have broken within 2 weeks of wearing. I have given both as gifts and the last one has left a mark on their skin around the wrist where the band was. I just bought the last one this past christmas.
-
Janette Hellyer
(@janette_hellyer) reported
@John_Morabito @fitbit FB support is shockingly poor. Been trying to sort an Ionic upgrade recall for 2 weeks, codes do not work. 5 contact attempts with support = Jack sh*t progress
-
Ramon GoudeauIFBBPRO
(@sa7nt_) reported
@FitbitSupport I cannot wait to be rid of this Sense.... worst watch I've owned from Fitbit. The last.
-
Petra Malá
(@petramalaXOXO) reported
@FitbitSupport I have a problem with heart rate zone which are set incorrectly in the application. I cannon change it, can you?
-
Miss Crowe
(@Crowe1Leah) reported
@fitbit Your 24 hour live chat isn't working and noone on the customer service call is able to help me. How else is best to contact you about my Ionic refund please?
Check Current Status