Fitbit Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sharing King (@barn_burn) reported 50 seconds ago

  @FitbitSupport over an hour on a call and it gets disconnected! Over 28 minutes of hold all for new Fitbit Air tracker that doesn’t charge or light up or vibrate and your rep is telling that this is a known issue for a product that was released a couple days ago? No beta testing?

• 
  Lily Sydorenko (@LilySydorenko) reported 3 minutes ago

  @FitbitSupport Hello, my Versa 3 watch started to get very hot after the update. It says "very hot" and turns off, making it impossible to use. Please help.

• 
  Jennifer McFarland (@JenniferMcFar16) reported 4 minutes ago

  Anyone else having trouble with @FitbitSupport

• 
  Kelli Bachman (@kabachman) reported 8 minutes ago

  My @fitbit @FitbitSupport has gone to trash. Won't count steps in workout modes, so I cant use them anymore. Steps given are later taken within a couple hours. Absolutely impossible to track now. Text messages are no longer coming through. @FitbitSupport has been unhelpful.

• 
  Theresa McHenry (@theresamch) reported 15 minutes ago

  @FitbitSupport @Google I’m a Fitbit Premium customer. I can’t migrate my acc. 'cuz a deleted child account is stuck in 'pending deletion.' No support no human no fix! Please escalate. I need the family link removed so I can access the service I’m paying for.

• 
  ও ღ (@Zoe24354074) reported 16 minutes ago

  @FitbitSupport Hi, I’ve done all of that and also spoke to support. They said it was a known issue I was just hoping it would be sorted.

• 
  Beccybecster (@beccybecster) reported 16 minutes ago

  @RJ5400 @FitbitSupport I have the exact same issue, my app is up to date and ditto about reboot - since yesterday

• 
  @MikeBeach (@mike123qwe) reported 20 minutes ago

  The Charge 6 hardware is fine. The problem is the new Google Health app. What used to take one swipe now takes multiple taps and screens. I’ve already added a Garmin Vivosmart 5 to my Amazon cart—even though I just bought a Charge 6. Please bring back the classic Fitbit dashboard or give users a choice. To my Followers-if you agree RP! @fitbit @GoogleHealth @madebygoogle

• 
  Constable Jones (@Dave25480117468) reported 21 minutes ago

  @FitbitSupport your watches are junk, just stopped charging. Cleaned the charger, swapped sources and restarted. Still nothing. Threw it out. Total garbage.

• 
  Khoa Huynh (@Khoa_Huynh) reported 21 minutes ago

  Is there a problem with my Fitbit ? It says I only took 34 steps today which is untrue @FitbitSupport

• 
  Sharing King (@barn_burn) reported 29 minutes ago

  @FitbitSupport hey my Fitbit air tracker I got yesterday doesn’t turn or vibrate I’ve trouble shoot and still not working been waiting for 27 minutes to speak with someone

• 
  Gregory T Buggy Sr (@irishman1952) reported 30 minutes ago

  @FitbitSupport this google app is terrible i want the old one back or ill buy another device

• 
  Jessica Young (@Jessicayoung_99) reported 32 minutes ago

  @FitbitSupport Can you fix this please? It’s been 2 days.

• 
  Sara (@Plant1Sara) reported 33 minutes ago

  @FitbitSupport still app notifications etc blank - been a while now like everyone else - app and new Fitbit not working effectively- brand new because of the app issue not fit for purpose - when is it fixed - spoke to support got nowhere

• 
  michelle ormsby (@michelleormsby) reported 38 minutes ago

  @FitbitSupport plesssse help! Demented trying to do the forced change over to Google!!