Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Fréjus, Provence-Alpes-Côte d'Azur 2
New York City, NY 2
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1
City of London, England 1
Phoenix, AZ 1
Apple Valley, MN 1
St. Louis, MO 1
Louisville, KY 1
Virginia Beach, VA 1
Clearwater, FL 1
Arlington, VA 1
Halle (Saale), Saxony-Anhalt 1
Lewisville, TX 1
Calais, Hauts-de-France 1
Ironwood, MI 1
Layton, UT 1
Seattle, WA 1
Malvern, PA 1
Beaverton, OR 1
Worthing, England 1
Strasbourg, ACAL 1
North Royalton, OH 1
Levallois-Perret, Île-de-France 1
Rhinelander, WI 1
Bedford, TX 1
Yellville, AR 1
Halifax, NS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • ellieebarnes Ellie (@ellieebarnes) reported

    sweated it out for 2 hours with hiit & weight training & my Fitbit says I’ve only done 20 active minutes & burnt 80 cals 🥲 pleaseee help / fix this 😭@FitbitSupport @fitbit

  • xEmma_wx Emma 💙💙 (@xEmma_wx) reported

    @FitbitSupport my Fitbit is lock but I cannot unlock it on my phone as I’ve deleted it off my app. It also won’t let me set the device up again as it’s locked. Please help

  • higboo1 higboo (@higboo1) reported

    @fitbit @DeepakChopra Oh god. Vomit. Congrats on choosing the worst possible person to partner with. Have you considered partnering with the flat earth society? Maybe the antivax folks for health advice?

  • mike20205 Mike (@mike20205) reported

    @FitbitSupport DM sent. However- what is error code 3008. I am sure others will want to know too.

  • 1slandb3auty13 D.S (@1slandb3auty13) reported

    @FitbitSupport Different person asking me to do EXACTLY the same thing as the previous person, TOALLY IGNORING the fact that IT IS NOT WORKING! There are pictures to show the stages and results! WHAT MORE DOES FITBIT need before someone ACTUALLY tries to resolve this?! #poorcustomerservice

  • sukru_haskan Sukru Haskan (@sukru_haskan) reported

    @FitbitSupport Hi, I deleted my app since I could not sync my FitBit Sense since Sunday and I cannot reinstall the device on the app now since I cannot able to unlock it. I know my PIN but it keeps guiding me to unlock it with my Iphone. Please help.

  • AbinKri09789360 Abin Krishna (@AbinKri09789360) reported

    @FitbitSupport My Fitbit Sense sport band peg has fallen off from the band and is loose. Every time when I wear the watch the peg is falling off and unusable. How do I get a replacement band under warranty ? Poor quality sport band from Fitbit!

  • wildcat14 Matt Greetham (@wildcat14) reported

    I’ve only had my FitBit Inspire for a year and it’s already stopped working. Won’t hold a charge or turn on. Anyone else have this problem? @FitbitSupport

  • whittywigan Mark Whitfield (@whittywigan) reported

    @fitbit the Fitbit charge 3 is a shockingly bad device. Now awaiting my third one to be delivered never had any issues previously. I have no doubt this one will be getting returned too.

  • ohmonkeydog jaybo (@ohmonkeydog) reported

    @FitbitSupport My charge 3 still isn’t syncing. I have tried all of the trouble shooting. I am about ready to switch to a different device. #frustrated

  • BeeBhayes bhayes (@BeeBhayes) reported

    @FitbitSupport yesterday my screen went black and I sent you a message. When I plugged my versa in this morning the battery said 0% which never happens since I plug it in everyday. Now my Versa won’t sync and it shows 9:10 although it’s 2:07 pm. Please help with some suggestions.

  • JJMatson77 Jason Matson (@JJMatson77) reported

    @Google @FitbitSupport @fitbit you have lost a customer now, as Fitbit support can not be bothered to respond to my inquiries about my broken Versa 2, case# 4000276. Why bother having a Twitter support if you don’t respond? Abysmal support from a multi billion company.

  • MonikaNiemiec3 Monika N (@MonikaNiemiec3) reported

    @Arkd2Blog @fitbit They are in real trouble that’s why so many tweets here. Shocking service and a lot of angry customers left without any solution due to broken trackers and problems with the app! I think it’s the end of Fitbit era

  • LindaStrick3 Linda Strickland (@LindaStrick3) reported

    Disappointed . I bought a @fitbit Charge 4 on 2/28 Starting wearing it 3/3 Needed to charge it this morning & it doesn’t charge. @fitbit is sending me new charger but how common of a problem is this? Should I return it and buy a different brand? #charge4 #fitbit #fitnesstracker

  • MonikaNiemiec3 Monika N (@MonikaNiemiec3) reported

    @__leaves__ @FitbitSupport Every single software update causes damage to the tracker and it doesn’t work properly afterwards! I’m not coming to Fitbit until they improve the quality of their products because it’s poor!

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