Fitbit

Fitbit Outage Map

The map below depicts the most recent cities worldwide where Fitbit users have reported problems and outages. If you are having an issue with Fitbit, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Fitbit users affected:

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Fitbit is a consumer electronics and fitness company. Its products are activity trackers and smartwatches that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Onley, VA 1
Lakeland, FL 1
Cleveland, OH 1
South Plainfield, NJ 1
Tucson, AZ 1
Guilford, CT 1
Gold Coast, QLD 1
Brest, Bretagne 1
Berlin, Land Berlin 1
Barrow in Furness, England 1
Elyria, OH 1
Mulhouse, ACAL 1
Livingston, Scotland 1
Briza, Western Cape 1
Villeneuve-d'Ascq, Hauts-de-France 1
Waterford, WI 1
Oklahoma City, OK 1
Foix, Occitanie 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Fitbit Issues Reports

Latest outage, problems and issue reports in social media:

  • siggia Siggi (@siggia) reported

    @FitbitSupport You have betrayed me three times after the Ionic recall since April 2nd, which promised a full refund. Your customer service is appalling. You divert me to this service, and that other one and the third one and nobody does a SINGLE thing to help me. Fitbit s broke.

  • siggia Siggi (@siggia) reported

    @fitbit You have betrayed me three times after the Ionic recall since April 2nd, which promised a full refund. Your customer service is appalling. You divert me to this service, and that other one and the third one and nobody does a SINGLE thing to help me

  • scottwendy111 Andrew T (@scottwendy111) reported

    @FitbitSupport hi my Aria 2 scale says ‘connection error’ after a weigh in. I went into app removed the device then reconnected it to Wi-Fi and it connected to Wi-Fi. Is there another solution?

  • 210Victorious Victorious (@210Victorious) reported

    @fitbit Hi I've been given two replacements already and they both had the same issue it's a defect that you all she be aware of

  • 1275CE uosuᴉqoɹ ʍəɹpuɐ (@1275CE) reported

    Hi @FitbitSupport @FitbitUK I’m a little disappointed that after only 3 years that the backlight on my Charge 3 has gotten so dim I can’t even see it in the black on night. All the other functions work okay. Do you have a repair centre that can fix it?

  • 210Victorious Victorious (@210Victorious) reported

    @karnes21 @fitbit They just send me a new one and guess what those have the same issue. I've been through two replacements with the same issue

  • tanawts 🎃 Things are not always what they seem (@tanawts) reported

    @DynamicWebPaige @fitbit @Apple It's sort of a -which phone do you already have- kinda affinization. I've had both, and I'm very happy with my Samsung watch now. Certain lifecycle management aspects of the Apple Watch OS were more cumbersome and slow (updates etc)

  • BrianCanadien Viscous Coupling (@BrianCanadien) reported

    @FitbitSupport Can you help me delete my account? The instructions aren't obvious to me on your website.

  • Krohn5Tony Tony Krohn (@Krohn5Tony) reported

    @Google I would expect better customer service and a better quality product @fitbit sucks so bad. I bought a 20$ fitness tracker on Amazon that blows Fitbit away with accuracy and it actually works unlike @fitbit

  • siggia Siggi (@siggia) reported

    @fitbit You have betrayed me three times after the Ionic recall since 02.04.22, which promised a full refund. Your customer service is appalling. You divert me to this service, and that other one and the third one and nobody does a SINGLE thing to help me. Is Fitbit going under?

  • davisloisp Lois Pearl Davis (@davisloisp) reported

    @fitbit I purchased my fitbit in 7/21. Now it's not responding or connecting to my app. I spent over $200 for this and now it's useless. You offer me a 35% discount for what? Fitbit is a ripoff! The lifespan is BASURA (garbage). Gonna get Apple. Lifespan longer. SO LONG fitbit!

  • siggia Siggi (@siggia) reported

    @fitbit You have betrayed me three times after the Ionic recall since April 2nd, which promised a full refund. Your customer service is appalling. You divert me to this service, and that other one and the third one and nobody does a SINGLE thing to help me. Is Fitbit going under?

  • siggia Siggi (@siggia) reported

    @FitbitSupport You have betrayed me three times after the Ionic recall since April 2nd, which promised a full refund. Your customer service is appalling. You divert me to this service, and that other one and the third one and nobody does a SINGLE thing to help me!!!

  • siggia Siggi (@siggia) reported

    @fitbit You have betrayed me three times after the Ionic recall since April 2, which promised a full refund. Your customer service is appalling. You divert me to this service, and that other one and the third one and nobody does a SINGLE thing to help me. Is Fitbit going under?

  • siggia Siggi (@siggia) reported

    @fitbit You have betrayed me three times after the Ionic recall since April 2nd, which promised a full refund. Your customer service is appalling. You divert me to this service, and that other one and the third one and nobody does a SINGLE thing to help me. Is Fitbit going under?

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