Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Tampa, FL | 1 |
| Escondido, CA | 1 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hesse | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Lisbon | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| London, England | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Arturo Pelayo (@mexiwi) reported from Auckland, Auckland@googlenesthelp if you are truly in partnership to support the Matter standard for devices, this should not be an issue. You cannot be a steward for the planet with mandated obsolescence, increased eWaste and lingering user experience. Support your products. Fix the childish quarrel with Apple
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Barry Hornblower (@CowboyFood) reported@googlenesthelp I noticed one of the internal cameras had been offline sometime and it refused to start after removing mains supply. I replaced the socket plug with a Lenovo plug and now it's working fine. I guess the nest plug just went faulty.
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Dave (@D_P_P_) reported@googlenesthelp seems I have the same issue with my Nest thermostat. Suddenly lost network connection and will not reconnect. There’s been no change on my network and all other devices connect as they should. Followed your online support by no joy.
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Kerri LC Lazur (@kerrilazur) reported@googlenesthelp It’s the indoor cam. I just keep hitting the try again button and it comes back temporarily. I did try logging in again but that didn’t help.
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Rachel (@Rachel37741805) reported@googlenesthelp one of the three thermostats has stopped connecting to wifi. I’ve followed all of the recommended steps but it’s still not working.
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david baeumler (@sosundays) reported@googlenesthelp (2) then I did a factory reset to the upstairs thermostat- and deleted it from the nest app and google home app. Then tried to reconnect it to the nest app and made it to connecting to the internet and then I got an m15 error: “Your thermostat couldn’t be added to your account”
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MEEZY❄️ (@____myah) reported@googlenesthelp ... .. now how am i supposed to know what the problem is? That’s what i came to you for
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Gemma Cholerton (@Gemma_1806) reported@googlenesthelp Ok. Would help if you had that on your website to avoid the likes of me contacting you! I’ve found a universal adapter on Amazon thankfully, although would have preferred the Google branded version.
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Arturo Pelayo (@mexiwi) reported@googlenesthelp This was a feature removed from the device with no notice. You’ve made it very difficult for those of us with elderly parents who cannot accommodate for any of your new device suggestions. And honestly, why would I buy an android or google device after this experience? Fix it.
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A little Growth investor 🐍 🇨🇭 🇦🇩 🇨🇮 (@DennisArepa) reported@googlenesthelp I did it and I have the same error :(
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MEEZY❄️ (@____myah) reportedBro this nest thermostat is so damn aggravating. @googlenesthelp FIX ITTT before i die in here
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Troy Hunt (@troyhunt) reported@stebets @googlenest Yep, my bad
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Martino (@coffeehustler) reported@googlenesthelp I opened up a ticket on Friday and haven’t heard back yet, still an issue impacting 3x cameras :-/
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Mike (@mikelabatt) reported@ragusel @troyhunt @googlenest No air quality also because it detects CO (bad combustion, toxic emergency), not CO2 (exhaled by humans, indicator of air quality).
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GHS Weather (@GHSWeather) reported from Goshen, IndianaBy switching every light in the house to LED, installing a @googlenest thermostat, setting lights on a timer and dialing down the temp on our water heater, our household saved over $150 on @NIPSCO utilities over the last year. #bigthingshavesmallbeginnings
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