Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • GuysItsLydia Lydia (@GuysItsLydia) reported

    Our @googlenest thermostat is a piece of **** - what should we switch to?

  • CVenezario Carlos さん🇩🇴 (@CVenezario) reported

    @googlenesthelp my nest thermostat isn't working, I've tried factory resetting it, troubleshooting, etc. The main problem is that it will NOT find any Wi-fi networks when there's clearly multiple networks around me &my other devices are connected.

  • NoWireHangers 𝚁𝚒𝚌𝚑𝚊𝚛𝚍 𝚅𝚘𝚗 𝚃𝚛𝚊𝚙𝚙 👓 (@NoWireHangers) reported from Bromham, England

    Hello @googlenesthelp Why is the “what’s in my calendar” or “what’s on my agenda” feature not working? “Sorry I don’t understand!”

  • monicaCastagne3 Monica Castagnetti (@monicaCastagne3) reported

    @googlenesthelp My Nest is no longer able to connect to WiFi. I have tried restarting my connection, tried resetting the nest and it keeps saying no networks found. Help!

  • bon_halen Frankie4000 (@bon_halen) reported

    @googlenesthelp Thank you. The problem is, I woke up at 2 AM to turn the heat up and I accidentally dropped the phone on my face and somehow it switched to cooling mode. Woke up to58° house. How do I put it on hold?

  • AZDUB1 DUB (@AZDUB1) reported

    @googlenesthelp my Nest Hello goes offline more than it stays online. I've had it for a month and gone through 3 different transformers/powers and it is clearly not that. The point of having it is to view all action in front of home at all times! Need help asap!

  • EnglishDanYT Dan Gage (@EnglishDanYT) reported

    @scottpeachey @googlenest I returned my Best, it was terrible compared to the original version. Went with an Orbi system and never looked back

  • STLLuver Cortney Hoese (@STLLuver) reported

    Hey @googlenest @googlenesthelp - how can I get some senior level help? My Nest STILL randomly changes to Away. I've been talking to support off and on for A YEAR. I'd really like to be able to use my alerts...

  • brewjam18 Brewjam18 (@brewjam18) reported

    @googlenest It only happens with sites that don’t have apps on the tv. Netflix, Disney, etc work fine. RightNow media you have to cast from a device - so frequently a problem

  • DianaLMiller8 Dianalynn1138 She/Her (@DianaLMiller8) reported from Dallas, Texas

    Does anyone on here have @googlenest? I am getting an error code #e73 saying that the Rc wire is out.

  • brentlintner Brent Lintner (@brentlintner) reported

    Did anyone else using @googlenest have their entire Nest account and data deleted, then have it unable to be re-added to your existing Google Home? With a broken Nest Aware option view?

  • abrownmike Michael (@abrownmike) reported

    @scottpeachey @ImjustSayingJC @googlenest A friend of mine was having the same issue. No lie, it's something about the way iPhones and Macs handle it. It sometimes wets the bed when I'm using my work Macbook.

  • nigelw92 Nigel Busy Wearing A Mask 黄智豪 (@nigelw92) reported

    Oh @googlenest whilst you make some great products, dealing with you to sort a broken item is PAINFUL.

  • monicaCastagne3 Monica Castagnetti (@monicaCastagne3) reported

    @googlenesthelp my Nest is no longer connecting to WiFi. I have tried resetting the router, resetting the Nest itself. Nothing is working. I get a spinning circle saying it cannot find the network and is intermittently turning black and not responding. Help!

  • jubileeblue William Cunningham (@jubileeblue) reported

    @googlenesthelp It shows offline. I tried to re-add it to my Wi-Fi and found out it does not power on.

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