Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • SoFLPalace SouthFloridaPalace (@SoFLPalace) reported

    @googlenesthelp Hi - I have a Nest thermostat. It has stopped connecting to WiFi. It does not find the network when searching and just spins. It doesn’t connect when I type in the name and password. Restarting the router doesn’t work! Restarting the nest doesn’t work. Help!

  • JurgenJacobs76 Jürgen Jacobs (@JurgenJacobs76) reported

    @googlenest I'm using my personal Gmail account (No issues with my Nest Hello). As the Honeywell app is able to connect to the thermostat at the time when Google Assistent states it to be offline i'm asuming the Wifi @ the termostat to be ok. The Googledevices are online as well.

  • nice_wand Matthew Nieswand (@nice_wand) reported

    @googlenesthelp In the US. I’ve done the reset, reset the router, swapped the location with my other nest, and reset factory settings. Still have the /w5 error and no networks available. Unfortunately, restoring factory setting deleted all programs and is affecting the aux heat/heat pump

  • zinkmeister zinkmeister (@zinkmeister) reported

    @googlenesthelp Please contact me to help me with the known issue of a W5 problem with my Nest thermostat. kind regards Paul (0031614574180)

  • DrFrankBuck Dr. Frank Buck (@DrFrankBuck) reported

    @googlenest @IFTTT Did receive a response from @IFTTT as follows: "We've been alerted to an issue with Google Assistant affecting some users and resulting in the problems you've described. We're currently investigating this internally, and have also reached out to Google..."

  • DemonTraitor Demon © (@DemonTraitor) reported

    @googlenest UK, it used to work, then randomly stopped. I cannot imagine there are many trouble steps to take. You either have the action in the routine or not. There's no options etc. It has been rebooted (the Nest Audio)

  • JenniferSpaw Jennifer (@JenniferSpaw) reported

    @evergypower @googlenesthelp well, after three hours and forty minutes on hold with Evergy, and the hour and a half with Google Nest Support (ha!) I hope my faulty Nest thermostat doesn't burn my house down.

  • arnoutponsioen Arnout Ponsioen (@arnoutponsioen) reported

    @googlenesthelp I have a serious issue with nest v3. Temperature is measured 2 degrees higher than other equipement. All suggestions to solve it don't work. After reset about 5min correct temperature, than rises 2 degrees. Many others have the same problem. Can you help 2 fix?

  • As04973464 A s (@As04973464) reported

    @googlenest nest hello app has just started crashing every single time I try and view a video/event. I’ve just found TENS of tweets same thing going back to 2016. How is this still a problem?? Will return and unsubscribe from nest aware plus if can’t fix.

  • DanielNgKT Daniel Ng (@DanielNgKT) reported

    @googlenest I’m having google wifi. Previously all configured and working on both my google wifi app and google home app. Changed phones and now both apps lost the settings and can’t discover them back? Help pls?

  • knksmith57 Kyle Smith (@knksmith57) reported

    @googlenest did y'all push a software update tonight for nest iq outdoor cams? mine suddenly, and very suspiciously, disconnected tonight at 20:00:19, and it's totally bricked now. won't power on, no status lights or anything. this is really bad.

  • MRAJPalmer Andrew (12/Mar/08) (@MRAJPalmer) reported

    @kundaijena__ @googlenest There’s a thread on your community about this and it’s doesn’t solve the issue. The nest mini can’t connect to ios14 due to local network access

  • Willeth Will Templeton (@Willeth) reported

    @Phil_S_UK @googlenest I'd like to register that I'm having the same issue. My Google Next Hub Max started failing to be able to cast @All4 content yesterday. I unlinked it in the Google Home App intending to relink to try and fix, and now the linking process does not complete.

  • _effYOUloveME LegallyBrilliant (@_effYOUloveME) reported

    @googlenest When i try to use it with my xfinity app i get this error message about the SSL cannot be trusted . Now the chrome cast icon isn’t even popping up my Xfinity app to even show you

  • MuricanMade21 Meh (@MuricanMade21) reported

    @googlenest Need help with set up. My router will not connect. I have tried resetting the modem and unplugging and plugging back in router and even did a factory reset

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