Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • jsmithsthename John Smith (@jsmithsthename) reported

    @googlenest I’ve had my nest learning thermostat for about 5 years. Out of nowhere it is showing an indoor temperature reading 5 degrees higher than the actual indoor temperature (I have a thermometer next to the thermostat). How do I fix this

  • reconfigured Andrew Handley (@reconfigured) reported

    @googlenesthelp Same issue for the last 36 hours. No history in app or web using 3rd gen thermostat in the UK. History shows on thermostat

  • GrantWoolway Grant W (@GrantWoolway) reported

    @googlenesthelp Hi, our Nest thermostat has stopped showing any history. It still has the details on the thermostat but not on the app. Can you help?

  • danvan_tan Dan van Tan (@danvan_tan) reported

    @googlenest It's happening when I CAST YouTube Music to any Google device - I have 2x Max, 2x Mini, a Hub & a TV. Shuffle is broken on all of them. Whatever device I cast from.Just when casting. If I use Bluetooth on any device shuffle is ok.

  • bangelakos Brandon Angelakos (@bangelakos) reported

    @googlenesthelp One was about 3 weeks ago but I don’t have the exact date since removing and trying to re-add. The second has been offline for 6 days.

  • Gen_Zer0 G3NO (@Gen_Zer0) reported

    @_mrdisaster @googlenesthelp I have this same issue and it has stopped showing history on the same date for both of my nest thermostats in two different homes.

  • bangelakos Brandon Angelakos (@bangelakos) reported

    @googlenesthelp Two Nest Learning Thermostats (3rd gen) have given me the w5 Wifi error. I have gone through the steps to restart, reset wifi and reset the whole thing with no luck. Help!

  • rawlejon Jonathan Rawle (@rawlejon) reported

    @googlenest @dt02400 I have the same issue, and so do many people in the UK on Twitter and elsewhere. History disappeared 3 days ago. Clearly an issue with your servers and not with individual thermostats so please fix it rather than blame customers' setups!

  • rawlejon Jonathan Rawle (@rawlejon) reported

    @Bigbadbaz3 @googlenest It seems to be a general problem with Google Nest's servers. I and many people in the UK have the same issue. History disappeared 3 days ago. It's not a problem with your new thermostats. Google need to fix their server issue!

  • gang__green Gang__Green (@gang__green) reported

    @KristyKay5 @googlenesthelp Same issue here

  • aje4789 Austin. (@aje4789) reported

    @googlenest Will not find any networks. I’ve reset to factory defaults and gone through all the troubleshooting with one of your agents. Seems like it’s a known issue based on what I’m reading all over the internet. Unfortunately I’m out of warranty.

  • jbirdypants Jessica (@jbirdypants) reported

    @googlenest We have a puck, but it seems this might be a more widespread @ESPNPlusHelp issue. Prelim fights casted fine and we can cast anything from the same device.

  • YilmazMo Mo (@YilmazMo) reported

    @googlenesthelp hi can you please with my 3rd gen thermostat? The heat link connection is down. I've done a hard reset and the light on the heat link is blue

  • KristyKay5 Kristy (@KristyKay5) reported

    @markrowe84 @googlenesthelp I'm having the same issue. No data since Jan 21 on the app.

  • richard_glover Richard Glover (@richard_glover) reported

    @googlenesthelp Is there a solution to the problem? Seems quite widespread by all the tweets about it.

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