Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Realt3rp007 Michael (@Realt3rp007) reported

    @googlenesthelp Hello. I am having an issue with my nest thermostat. Unit no longer sees any WiFi & I get a w5 error. I have current firmware, reset the device, reset my WiFi several times, and tried to connect to different WiFi. WiFi has failed. Help please.

  • D_NS DNS (@D_NS) reported

    Anyone else's @googlenest doorbell go offline all the time?

  • kdarty Kevin Darty (@kdarty) reported

    @googlenest Okay, I uninstalled and reinstalled @PrimeVideo and the issue still persists. Keep in mind I only see the issue with SD video. HD and 4K are fine. It was better before the latest system update. No big deal, in sure it will get updated, I just wanted to report to help out.

  • mooneternal_ Adam Daniel (@mooneternal_) reported

    These cameras arent even 2 months old and we are having technical difficulties with the nest cameras going offline all the time @googlenesthelp

  • LibSelfOwns Mostly Peaceful Rioter (@LibSelfOwns) reported

    @googlenest This seems like a functional error. As if the chromecast doesn't realize it's in use and is going into standby mode. I'll try reinstalling, but I just got this 3 days ago, so I doubt that's the issue.

  • White__Dove David Thompson (@White__Dove) reported

    @googlenest Thanks. Another issue ... im trying to connect my chrome cast to the 5GHZ side of my router but its not seeing the ssid? Is it only compatible with 2.4 GHZ? My firmware is ver. 1.49.230269 thanks.

  • kdarty Kevin Darty (@kdarty) reported

    Has anyone else noticed that the quality of SD Video on the new Chromecast with Google TV got better with a previous update but with the new November update is back to the poor, static laden quality? Version 200918.015 @googlenest @googlenesthelp

  • mops_de DeMops (@mops_de) reported

    I have error when trying to connect Philip hue to google assistant, also “something went wrong”, what can I do @googlenest

  • EtSofie Sofie (@EtSofie) reported

    @HiveHomeUK @HiveHelper So fed up with your system. Over the past 2 weeks, it's been offline several times A DAY, leading to no heating for hours! No point in home technology if it doesn't work. Thinking of switching to @googlenest as it's so rubbish. 😡

  • naebD naeb🎄 (@naebD) reported

    @googlenest Just seems to be a problem with devices like my Pixel and the Nest (and at other times my TV) talking to each other on the wifi

  • bacarumble Bacarumble (@bacarumble) reported

    @googlenesthelp is your chat online not working? Every time I go to submit it tells me something went wrong but doesn’t actually tell me what went wrong 🙄. I’m getting really frustrated with these products! I need to get in contact due to the THIRD failure of our IQ outdoor 😠

  • mooneternal_ Adam Daniel (@mooneternal_) reported

    Also Seth from @googlenesthelp You were absolutely no help

  • IPNetGeek IPNetGeek (@IPNetGeek) reported

    @googlenest Suddenly my Thermostat says it cannot connect to wifi. Literally every other nest product we have here can. Internet has been restarted and everything else reconnected. It also complains time is wrong. I set it but loses after a restart. Help!

  • ScheiTrump Scheiße Trump (@ScheiTrump) reported

    @googlenesthelp my fire alarm says to replace lithium batteries. I’ve replaced them twice. Still getting error message. Yes they are lithium

  • ATZ007 Atiqul Hussain (@ATZ007) reported

    @googlenest and reconnecting the Nest Mini to WiFi every few days is absurd. Nest Mini only cost £35... I shouldn't have to spend so much time and effort on this. First person I had a chat with said it'll be replaced if it happens again, yet I had to spend more time on this issue.

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