Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • mikolaus Michael Williams (@mikolaus) reported

    @googlenesthelp I was able to exchange at the store it was purchased at. Is there a known wifi issue?

  • MALCOLMVINTON MALCOLM VINTON (@MALCOLMVINTON) reported

    @googlenesthelp No I called an engineer and spoke to one of your advisors on the phone to sort the problem.The engineer cost me some money .It would have been nice if they or you advised me to ring one of your advisors first as its a lot easier and she said there is set procedure to go through .

  • Aaron87268570 Aaron (@Aaron87268570) reported

    @googlenest Don’t buy Google Nest products. Our Nest doorbell barely lasted outside the warranty period. Peels and looks awful. Google will do nothing to fix the situation and won’t back up their products. I’ll look to Amazon next time.

  • Air_Asian Yoshi (@Air_Asian) reported

    @googlenesthelp is there an issue with the desktop/web login? it keeps redirecting me to to sign in

  • kim_eure Kim Eure (@kim_eure) reported

    @googlenesthelp Yes. We have done that too. It was originally just one of our thermostats, now it is both that are giving us trouble.

  • jjx JJ (Jennifer Minella) (@jjx) reported

    @mediaphyter @googlenest Usually it's a band issue, 2.4 vs 5GHz and I'd say make sure the router and your phone during setup are all available on both. But if one's working that's odd. I'll see what I can find out

  • PlayByJ Jason Brown (@PlayByJ) reported

    @googlenesthelp Update: @googlenesthelp was amazing. They jumped right in and provided the help I needed. Defective unit has been replaced at no cost and replacement is working perfectly. Thank you!

  • adamj_davies adam davies (@adamj_davies) reported

    @googlenesthelp No, I couldn't control the builds with voice control. The "this device is not available at this time" message plays. I can control all my other bulbs which use the smartlife app. It's just the hue bulbs that have the issue.

  • mikolaus Michael Williams (@mikolaus) reported

    @googlenesthelp Thanks for responding as well. Just as an FYI - I have seen several posts of folks having similar issues with the Nest. Nothing changed with my current internet provider and we went and bought a Nest WiFi router thinking that would help fix it - it didn’t. The new Nest did.

  • bllfield brian littlefield (@bllfield) reported

    @googlenesthelp I have 2 Nest thermostats and one of them lost connection to my wifi network and will not find it now. I reset the Neat and rebooted my WiFi network but neither get it reconnected. The other Nest is still connected to my wifi and does not have any issue. Need help

  • b3kca Becka Noori (@b3kca) reported

    @bllfield @googlenesthelp Brian, this is a known error and the same happened to ours the other day. We tried everything nest support advised but nothing worked. It’s now useless. Because it’s 14 days out of warranty @googlenest won’t repair or replace it. Good luck with yours. 🤞🏼

  • TheGrumpasaurus The Chumpasaurus (@TheGrumpasaurus) reported

    @googlenesthelp I have two nests in different rooms but they can both hear when I speak. Music starts on the one I want then transfers to the other. God these things are garbage...

  • edge770 G.Moore  (@edge770) reported

    @googlenest need to find ways to make it easy to provide redundancy if internet is down. Especially in weather situation @Sonos move and roam came through using atleast bluetooth to a hotspot. Have to rethink platform

  • Maruca2007 Maribel (@Maruca2007) reported

    @googlenesthelp need help with my Nest. It will not find Networks at all no matter how many troubleshooting steps I try. How do I resolve?

  • jack_daniel Jack Daniel (is offline) (@jack_daniel) reported

    @mediaphyter @jjx @googlenest Nest is garbage. Find an ancient thermostat full of deadly mercury and revel in its reliability.

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