Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • chrisfromthelc Christopher Smith (@chrisfromthelc) reported

    @googlenesthelp It was giving the w5 error previously though now since I've reset it, I can't complete the setup and and get the TD004 (0.65) error. Nothing near it that would interfere.

  • sebtweet Sebastien Lahtinen (@sebtweet) reported

    @googlenesthelp Yes I have signed in on the web fine. The iOS app just randomly goes back to the problem screen when using it.

  • dr18961665 sf (@dr18961665) reported

    @MissionLoco @DeanPreston Yeah, it’ll help bust illegal grow houses as well. I’m gonna send over the log in for my @googlenest cam so he can keep tabs on me. Spoiler alert, I’m trying to spend as little time is SF as possible these days. It’s just depressing.

  • SadeFromNYC Sade (@SadeFromNYC) reported

    @googlenesthelp Nest hello is not listed under devices when I went to add it it asks for an entry key but my wired camera is mounted. Is there any other way to add my camera without the entry key or a way to get the key without removing my camera from its mount? Please help.

  • GrouchoDuke Bryan Duke (@GrouchoDuke) reported

    @googlenest There’s all kinds of talk on the forums about this, so it must be fairly common. Check your settings before paying a tech hundreds/thousands to hunt for a problem!

  • JimmyTrosper Jimmy Trosper (@JimmyTrosper) reported

    I have been on the phone with @googlenesthelp for over an hour, and this may be one of the worst phone support experiences I’ve ever had as an adult.

  • sebtweet Sebastien Lahtinen (@sebtweet) reported

    @googlenesthelp Reinstalling app on its own didn’t help but after phone reboot as well I’ve not seen an issue yet. Will advise if it happens again. Thanks :D

  • BoJo3210 bojo (@BoJo3210) reported

    @googlenest you guys seriously need to get your head out of your asses. You need to have a permanent opt out of the rush bullshit because I'm about to sell all of the google smart **** because it's pretty bad anyway.

  • ITandCheese That's not my name (@ITandCheese) reported

    @googlenest are you ever going to fix ultrasound on the mini? If it's on it causes sound issues with music. And now if it's off it causes the ultrasound lights to come on and stay on when playing music.

  • adamscott23 Adam Scott (@adamscott23) reported

    @googlenesthelp my nest thermostat is showing as offline so went to check it and it’s completely unresponsive at the wall. What do I do?

  • Jen_Notariano Jennifer Notariano (@Jen_Notariano) reported

    @googlenesthelp my 3rd gen learning thermostat will not find WiFi as of this AM. Have done all the troubleshooting and resets. The app won’t pick up my Wi-Fi either. Pls help.

  • Emm_McG Emma McGowan (@Emm_McG) reported from Camberwell, England

    @googlenest support is driving me insane. My doorbell no longer works with my Google home speaker (my ex removed himself from my group & caused havoc) can anyone help as Google support are driving me crazy

  • UnadjustedE UE (@UnadjustedE) reported

    Hey may I have some help @googlenesthelp I paid for my nest aware but my cameras aren’t showing any history.

  • HordanTh3wardeN Gordon Huffman (@HordanTh3wardeN) reported

    Now, I've been on a chat with 6 different representatives who keep saying that they can't help me and would transfer me to another department. This is ridiculous! @googlenest

  • RDRv3 David Ruddock (@RDRv3) reported

    Nest Home / Away phone location detection is broken on both iOS and Android 13 right now. Just pathetic. I am flabbergasted with @googlenest. Great products, absolutely awful infrastructure and services.

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