Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • newamerykahn newamerykahn (@newamerykahn) reported

    @googlenesthelp The issue is persistent so everything you offer is only temporary. The software between Apple & Nest Wifi does not appear compatible. I’m sure the wifi connection likely drops or the IP address isn’t identifiable on the Google Home network to some apple devices..

  • newamerykahn newamerykahn (@newamerykahn) reported

    @googlenesthelp OS is 15, model is iPhone X. No, I do not experience the same issue. My phone is still connected to WiFi or at least appears to be, as the signal icon is still solid with all bars.

  • Mr_JonesAndMe Mr Jones (Short Term Rentals) (@Mr_JonesAndMe) reported

    Thermostats We are fans of both @googlenest and @honeywell. Both allow you to remotely monitor the temperature settings of your STR and you can turn the system up or down depending on when your property is vacant to help maximize revenue 8/

  • duvalheating Duval Heating (@duvalheating) reported

    @googlenesthelp I have 2 Nest protects but the backplate have broken and need to replace them. They broke in accident while they had been removed for decorating. Google told me to to back to the shop I bought from but no one sells just the backplate

  • phi1bert philbert (@phi1bert) reported

    @GoogleHomeUsers @googlenesthelp Every dev that cons 2 my WiFi network adds 2 devis lst When disconnects Offline entry is left in dev lst Forever! I've 133 such devs & no way 2 remove Scattered among 68 active devs impossible 2 manage network Please add Remove Dev by Pause Dev

  • rryp0tter C (@rryp0tter) reported

    @googlenesthelp Well the app kicked me out about 5 times before I gave up last night. Some type of error. And I have a lot of trouble with setting up the sensor and getting my thermostat to pay attention to that sensor and keep that room at the temp I want - which is the sole reason purchased.

  • neilholdstock Neil Holdstock (@neilholdstock) reported

    @googlenesthelp - do you have a phone number (uk) I can call to trouble shoot a nest thermostat please? I’ve tried everything in every online page and forum, and the wife moaning about being cold is really beginning to grind my gears.

  • MrsPark78687396 Mrs. Park (@MrsPark78687396) reported

    @GoogleIndia @googlenesthelp I had a problem I rest my phone and when I tried to log in in email my email was hacked and I don't remember the last password of email account I am very worried iam feeling very helpless please help me

  • jdwallace JD Wallace (@jdwallace) reported

    @googlenesthelp This did not help

  • allenkgene allen gene (@allenkgene) reported

    @googlenesthelp @JennaGerstein Down for me too. Was working earlier tonight. In NJ. Turned off phone then turned it back on, same result

  • wilson Wilson (@wilson) reported

    Oh @Google @googlenest - your Home app is not usable and it canceled my Nest subscription, and then your customer support is terrible.

  • sunshinejennni jenni (@sunshinejennni) reported

    @googlenesthelp Private message so no one else can see that you won’t help me? I don’t like that option 😒 I’ve done everything you told me to do over the phone, you won’t send me a replacement. So what else is there do discuss?

  • Nireus Nireus (@Nireus) reported

    You @googlenest heatlink goes down (no lights) and you find out you have to replace the whole damn thing, thermostat and heat link need replacing!? I’m good is that for the environment @googlenesthelp let alone my bank balance, only installed Dec 2019 too

  • newamerykahn newamerykahn (@newamerykahn) reported

    @googlenesthelp Therefore, trying to connect say to my Sonos speaker or TV is not possible bc my iPhone is not recognized. From my research, the problem is with the IP address. I’ve tried to prioritize my iPhone & give a static IP address but this does not help.

  • newamerykahn newamerykahn (@newamerykahn) reported

    @googlenesthelp The problem seems to be specifically with iPhone, which impacts my ability to use wireless devices that need to be all on the same network. The problem is that my iPhone, tho connected to the wifi (supposedly) is not a named device on the Nest wifi network…

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