Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • jpaceyphoto Jason Pacey (@jpaceyphoto) reported

    @googlenesthelp my thermostat has lost connection to my Wi-Fi and I’ve tried all the reset procedures on your help page but no joy. Not showing w5 error. Was working perfectly until yesterday. Help please

  • CP25813683 C P (@CP25813683) reported

    @googlenest if you are looking for mesh network setup, I would have second thoughts regarding this expensive setup. Reliability and stability are an issue, along with support. More to come based on my actual experience using Nest WiFi...

  • conicam Coni (@conicam) reported

    @lukeeyler24 @NBCTheVoice @googlenest Maybe that’s the problem. Everyone sounds ‘off’ to me. Hasn’t been good at all so far.

  • realJBBurnett Jeff Burnett (@realJBBurnett) reported

    @googlenest @googlenest I thought the issue would go away with the latest updates to the device but they have not.

  • JMu3ll3r Baconisgood4u (@JMu3ll3r) reported

    @googlenest Thanks again for your help....that was the problem I got it fixed thanks again

  • mateus84 mateus costa (@mateus84) reported

    @googlenest EVERYONE DO NOOOTTT BUYYY THIS NEST THERMOSTAT!!!!! HAVE THR SOME I. EEROR W5 FOR MONTHS AND YHE COSTUME SERVICE DONT HELP AT ALLLLLLLLLLL

  • HopeOprahVidal Hope Vidal (@HopeOprahVidal) reported

    @googlenesthelp @googlenest hi google, I have sent several direct message for help and still no one is getting back to me. I have been trying to resolve the issues since September. Could someone get back to me please

  • CooperPierce16 Cooper Pierce (@CooperPierce16) reported

    @googlenest I’m setting up my new google nest WiFi and I’ve got to the screen where the nest is trying to connect to my device, but the problem is that I’m connect to the nest but it doesn’t register that! It’s giving me a lot of trouble and your help center isn’t working at all.

  • dysfun_ky dysfunction (@dysfun_ky) reported

    @googlenesthelp @emmymegannety Hi, I am having the exact same issue. 2 brand new Nest Minis, seem to be working fine but I can’t add them to a speaker group because it says they aren’t connected to the WiFi

  • hdebeliso torri’s gf (@hdebeliso) reported

    @googlenest why ******** do i gotta charge my thermostat???? it’s WINTER I DONT HAVE TIME TO WAIT IN THE COLD.

  • Mark3yWard mzyvn6 (@Mark3yWard) reported

    @googlenesthelp @Gadgetboy1980 Is Nest down again ?

  • LoveRescuePups Lou D (@LoveRescuePups) reported

    @googlenesthelp This issue just started for me 2 days ago. I have restarted, reset, entered wifi info manually, and reset my google neat router. Nothing works to get my best thermostat back online.

  • adk_2110 Alexandra (@adk_2110) reported

    @googlenesthelp Both our therms show that heat is being generated but the furnace is not turning on and our house is cold. It seems like a lot of folks have this problem based on support threads (several threads, some with hundreds of responses, all now disabled). Please help.

  • dwaynethecrocj2 dwaynethecrocjohnson (@dwaynethecrocj2) reported

    @RealRex05 @googlenest A good way to help is just to throw it away and buy an Alexa. What? No im not sponsored by Amazon!

  • RealRex05 Real Tyrannosaurus Rex (@RealRex05) reported

    @googlenest @dwaynethecrocj2 Google nest I have an issue with my smart home device

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