Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Fee Simple Absolut
(@FeeAbsolut) reported
Why wouldn’t our @googlenest have a “hardware issue” less than two weeks after our warranty expires so “there’s nothing they can do”. Even though we’ve already had it replaced 3 times because of “hardware issues”. But of course there’s nothing they can do now 🙄 @googlenesthelp
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uhhhhh
(@justinshuls) reported
@googlenesthelp Nest battery cam wired. It has never been good. The google home app is terrible. Nest, a fall from grace
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FourMileRun Capital
(@4MileRunCapital) reported
@Dyc3r @googlenesthelp “If the status says “Connected - Remove control unavailable,” there may be an issue with the Nest service.” This is taken from your troubleshooting guide. So are having issues with services on your end?
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Mike Chamberlain 💙
(@mikechamberlain) reported
@googlenesthelp And how do I share a stream with other people? You know, like you could do with your other nest cameras. Basically, you have broken or removed a lot of functionality, marketed it under the nest name, and have not mentioned this on your website.
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Mike Chamberlain 💙
(@mikechamberlain) reported
@googlenesthelp seriously, fix it. The crime rate is off the scale round here. I've three other nest cameras which do the job brilliantly. Fire the product manager.
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FourMileRun Capital
(@4MileRunCapital) reported
@googlenesthelp Along with opening up a guest network for the thermostat only and that didn’t work either. Hopefully this issue doesn’t come back. I now see nest weave show remote control available. Thanks for responding quickly. Have a great day.
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Parker Richardson
(@MedRepDad) reported
@googlenesthelp Of course! Once I realized it had automatically pushed the temp setting to 79, I immediately turned it back down to 73… but it’s already 97 here with a heat index above 100… it says 2+ Hours to reach 73. Likely 4+. I have also now disabled seasonal saving mode 🤬🤬🤬
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Mairi Mackenzie
(@OracleMackenzie) reported
@WarmZilla @googlenest Perfect to save me running up and down 2 flights of stairs
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Kate Holden
(@PoetKateHolden) reported
@googlenesthelp How do I access BBC Sounds using Google nest, please? Your help pages/community don't help. In the middle of the night, I want to say "Hey, Google, play The Silk Road podcast by @BBCInOurTime on BBC Sounds" or similar. Want hands-free, no blue light method. TY
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Cordelia
(@cordeliaamary) reported
@googlenesthelp hi, we have a nest thermostat and heat link (gen 2) that have stopped connecting to each other. We have tried all the proposed troubleshooting and solutions on your support page but nothing worked. Would you be able to help?
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Mohammad Essat
(@Momo_Essat) reported
@googlenesthelp hi hope you are well, we’ve had a problem with our nest thermostat where it’s gone faulty, would you be able to direct me to a contact number where we could get some help please, thanks
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Cosette
(@Cosette31398758) reported
@googlenest your customer service is terrible! I had my doorbell for 3 years and stopped all of a sudden and being told that 3 years is good! 😳 the conversation cut off, did not bother to call me back! I should have bought @amazon your ring bell is not worth the money!
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FourMileRun Capital
(@4MileRunCapital) reported
@Dyc3r @googlenesthelp having the same problem since yesterday evening. Sorry to jump on ur thread. Thermostat is working as expected but nest app iOS says thermostat is offline. I can see thermostat is connected to the internet on our router. Nest weave has status connected. Remote control unavailable
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Marco Botticelli
(@m_botticelli) reported
I can’t capacitate myself how a company like @Google @googlenesthelp (owner of YouTube) cannot get a reliable streaming of their Nest Cameras (both old and new), especially those stored as part of a very expensive subscription. This is the case on both Nest and Home Apps. Fix it.
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Kate Holden
(@PoetKateHolden) reported
@googlenesthelp The Google Nest keeps saying "I've found a few Google Help Center articles about that and I've sent them in a notification to your phone". I never want her to do this again. When I say this, she says she doesn't understand. How do I make her understand?
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