Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • WiseMann88 Derek Wiesemann (@WiseMann88) reported

    @googlenest is the worst smart home device I totally want to come home on a hot summer day to a hot houses because I’ve t been home for 8+hrs, then take half the night to cool down.

  • reenaparekh28 Reena (@reenaparekh28) reported

    @googlenesthelp Yes our nest is still not working

  • LoZeno Verified Jedi (@LoZeno) reported

    @googlenesthelp changing placement of any device in the Google Home app is impossible in Android. You select a new room and it just stays in the previous one unless you hard reset and re-add the device to your home. Ben like this for months, you never fix bugs do you?

  • CP25813683 C P (@CP25813683) reported

    @googlenest @googlenesthelp you guys need to clean up this mess you created with purchasing Nest, this living in limbo between both is a POOR customer experience. Do the right thing and combine them with out forcing customers to purchase less feature rich cameras or Hello @ring

  • PinotNPaws Pinot & Paws (@PinotNPaws) reported

    @sassydogmom_ @googlenest Mine doesn’t run, goes into eco, then runs all night trying to cool it back down

  • GreenfieldIrish Greenfield_Irish 🇵🇸 🇺🇦 (@GreenfieldIrish) reported

    @googlenesthelp was unable to fix my Nest Thermostat. Since they couldn’t fix it, and this is the second time my thermostat failed, I am going to find an alternative product. I’ll be sell my google products and replacing all of them. Thoughts?

  • madebygoogle Made By Google (@madebygoogle) reported

    @dhavalpatel @googlenesthelp Oops, our bad. We meant Dhaval.

  • motherchuckles HelloThere. (@motherchuckles) reported

    @googlenesthelp WITAF is going on with my thermostat? Ever "intelligent" and "smart" auto feature is turned off, yet this damn thing keeps going down? It matches the settings of my upstairs thermo which remains constant. Please help before I switch back to Honeywell.

  • mema922 Sue (@mema922) reported

    @JerseyGirl1196 @amazon @googlenest What is googlenest? I’ve never heard of it before. Post the video on TikTok let it go viral then maybe company will do something about the bad attitude that person has. Hope your items where not damaged.

  • subbuparam Subbu Param (@subbuparam) reported

    @googlenesthelp is there a way to prevent nest wifi from disconnecting every time a new device joins the network or if a device moves between two points? I have suffered with this problem for the last few months with frequent disconnection. 5-6 times a day

  • official_adamj Adam Jones (@official_adamj) reported

    @googlenesthelp can you help me understand why my thermostat isnt turning on the AC? it seems stuck in "off" mode. #customerservce #customerexperience

  • mitokon5 ConmigoTambienLosViernesParecenLunes (@mitokon5) reported

    Does @googlenest rush hour stagger the time periods by, say, +2min * the last digit of your account number so that when the period ends the sudden load jump doesn't cause an instant and predictable outage or are they all synchr

  • nichobe Ben Nicholson (@nichobe) reported

    @googlenesthelp 10 meters. Router rebooted. No electrical devices nearby. No change. Also, same issue occurs in another nest hub 5 meters from router. The second one is on dev early build.

  • mindflux Mindflux (@mindflux) reported

    Is it me or has the @googlenest @googlenesthelp gone to pot? My sign in with google never saves and some days I have to log in multiple times.

  • JayakumarR74 Jayakumar (@JayakumarR74) reported

    @googlenesthelp No changes to the HVAC and no messages. It just loses charge and goes offline.

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