Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • marcusdiddle Marcus ****** (@marcusdiddle) reported

    @googlenesthelp App is up to date (v2.44.105) on an iPhone 12 Pro Max on iOS 15.0.2 (also up to date). Also seeing other users reporting the same issue on Reddit. So I’m not alone!

  • dojjey Mark Time #RejoinEU #FBPE #FBPPR (@dojjey) reported

    @zedsmiles @BBCRadio3 @googlenest Use BBC sounds on your phone to cast to your google speakers until the issue is fixed. More than likely a BBC issue.

  • xmayamt Maya (@xmayamt) reported

    @googlenesthelp I have the Nest Learning Thermostat , I have two of them but just the one upstairs is the one that randomly … is giving me a network problem 😫

  • stevenmayotte Steven Mayotte (@stevenmayotte) reported

    @googlenesthelp hey goggle. My nest thermostat is no longer connecting to my Wi-Fi network. Please help.

  • MattJThompson MattJThompson (@MattJThompson) reported

    @googlenesthelp Just tried changing the default audio device on the home hub to (this device) then it will play the radio. Problem seems to be related to starting the music on the Chromecast Audio from the home hub. Hope this helps.

  • JasonSm55608523 Jason Smith (@JasonSm55608523) reported

    @Theshantelhear3 @googlenesthelp Michael can fix your account.. Dm him via whatsapp..+1 413-648-4152

  • marcusdiddle Marcus ****** (@marcusdiddle) reported

    @googlenesthelp First time experiencing the issue, but also the first time I’ve tried. Confirmed the same issue on all 3 of my Nest Hubs. Restarted the Google Home app but no difference. Really seems like a bug within the app.

  • TechnicalTrain Scott Marcus (@TechnicalTrain) reported

    @googlenesthelp Yes. On both it tries to connect for a while (Bluetooth is on & I'm close and each are connected to the same network as my phone), but then I get a "Something went wrong" error page (yellow triangle with exclamation point shows). The code at the bottom is: TD013(4096)

  • imranyawan Imran Awan (@imranyawan) reported

    @googlenesthelp I need some help. My Nest thermostat displays a temperature higher than the ambient temperature where its located (Hallway)

  • _Hughes_T Hughes (@_Hughes_T) reported

    @googlenesthelp your customer service is terrible

  • themarkofcurse stayasleep (@themarkofcurse) reported

    @googlenesthelp @javerick6272 Same issue. They are lemons flat out. Good luck with warranty

  • dbayliss88 daniel bayliss (@dbayliss88) reported

    Still poor customer service @googlenesthelp #Badservice call your call centre for a 2nd time today. So far 2 e-chats 2 calls and an email. Still haven't got a replacement heatlink. Posted on here two hours ago and still nothing @BBCWatchdog taken 5 days and am still no closer...

  • CECW10 Carrie Ellen (@CECW10) reported

    @AML1284 @ed_davis293 @googlenest When am I coming over to fix that for you?

  • ranzblade45 Ranzblade_09 (@ranzblade45) reported

    @googlenesthelp Yes, I have a 1st-generation Google Nest Display & I had bought the same from the United States but I currently reside in India. I tried factory resetting the Google Nest but yet it doesn't solve the issue. I also tried unpairing my phone and repaired it but still doesn't fix.

  • BrightwellMajor Major (@BrightwellMajor) reported

    In a past life i was an assistant manager Home Sales @BestBuy so please take note when I say the @Google @googlenest is by FAR THE WORST PRDODUCT I've purchased/owned in the last decade. I feel like it's ran by the same AI as in Portal. The cake is a lie, and so is this product.

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