Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • TweetBlackHole1 TweetBlackHole (@TweetBlackHole1) reported

    @googlenest Nest wifi points which do not have any Ethernet connectors are piece of garbage. Google trying to scam people by selling the Google speaker disguised as wifi mesh.

  • MilhouseMN J B Anderson (@MilhouseMN) reported

    @googlenesthelp Hello, my Nest doorbell stopped recognizing delivery drivers as "people" or "packages" and now instead considers it "motion." Is this because they are now wearing masks? Please let us know if there is a fix as this used to work almost 100% of the time but now 0%.

  • dhay55 David Hay (@dhay55) reported

    @googlenesthelp I’m having the same issue. One of my thermostats is acting up. Will not recognize my WiFi and Keeps trying to tell me my wiring has changed (it has not). It’s becoming a real problem with winter coming.

  • CNickTurner Nick Turner (@CNickTurner) reported

    @googlenest @youtubemusic We’ve opened cases to get the WiFi/W5 error resolved and get a new thermostat twice now, and your team has shut both of them down after saying a new one will be shipped. It’s been 2 months. Are you waiting us out hoping we will just buy a new one? Please figure this out.

  • fabio_fdz The Childish Fambino 🕴🏼 (@fabio_fdz) reported

    @digWHICH @googlenest The problem was never fixed. I used air play from my iPhone. NBC Sports App on the new google chromecast does not work.

  • sidksuri Sid (@sidksuri) reported

    @googlenest the mini doesn't have an audio out (the echo dot does). Bluetooth streaming to external speakers on the mini sucks (both old and new). Terrible jitter and skipping. Aaand you killed chromecast audio. It's almost as if you want me to leave your eco system.

  • runderridim Jamie black (@runderridim) reported

    @googlenest @youtubemusic I am Dm'ing you guys for help but no one bothers getting back what's going on @Google

  • AdamHilliar Adam J Hilliar (@AdamHilliar) reported

    @googlenest My thermostat has a W5 error and will not connect to wifi, I have followed all the trouble shooting, reset my router, network settings and the thermostat, but it is still coming up with the same error

  • willisbretz Willis Bretz (@willisbretz) reported

    @Kurtiejax @googlenest How did you fix it? I’m having the same issue.

  • g0rgeousge0rges bridgemaster george (@g0rgeousge0rges) reported

    @googlenest Followed these steps, the devices still don't show up in my Home app. The service shows that it's relinked. Devices are still in my C by GE app. I never had to use the C by GE app before. This issue looks like it's something on the backend, since rolling back to an earlier vsn

  • Elfdaws Gemma Dawson (@Elfdaws) reported

    @googlenesthelp 3 weeks no wifi connection to any devices. Costing a fortune in data to be able to work, and so fed up! Impossible to get through to support. Help!

  • g0rgeousge0rges bridgemaster george (@g0rgeousge0rges) reported

    @googlenest I was able to control them in the C by GE app. Originally they were all on firmware 2.6 and I thought an update would fix the issue, so I updated them all. Now on firmware 3.4. To be clear, the issue was present before updating. Just want to clarify the fw update didn't fix it.

  • gryghst44 Melanie Rudinsky (@gryghst44) reported

    @googlenesthelp First of all, the Nest temp controls work. The issue is with it connecting to the app. Error msg: 'We're having trouble connecting to your thermostat. Make sure you're close to it and that it's mounted to the backplate. TD023'

  • jgreenaway01 Josh Greenaway (@jgreenaway01) reported

    @googlenesthelp Hi there - I’m experiencing a timing issue with thermostat/boiler which has nothing to do with scheduling. Turned the ‘learning’ toggle to off to no avail. Any advice please? Thank you

  • qualeboy Karl Billington (@qualeboy) reported

    @googlenest Nest charge a premium price for the service, but you do not receive a premium service, far from it, I hope I can help others make an informed decision in the future

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