Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Bartelloni
(@NBartelloni) reported
@googlenesthelp It is a Nest learning Thermostat. Only error is “w5” and it cannot find a wifi. I have another nest and it works perfect.
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Jay Baker
(@JabariBaker) reported
@googlenesthelp I live in the U.S. and I have 100Mbps up/down fiber connection. When Im hardwired directly to my service provider ONT I receive speeds of 950 down and 920 up. When im hardwired to my Nest Wifi my avg speed is 650 down 300 up. This has been going on for months now.
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Chris Aniszczyk
(@cra) reported
from
Austin, Texas
@dalmaer @googlenest I went through this a month ago and it sucked, terrible user experience, also the Google home app sucks compared to the old snappier nest app
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Luis Vihern
(@LuisVihern) reported
@googlenest i need help
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Nick Bartelloni
(@NBartelloni) reported
@googlenesthelp my nest thermometer will not connect to wifi and I’ve reset it 10 times. Very frustrating. Please help!
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Debbie
(@DebbieNiblett) reported
@googlenest when are you going to fix the issues with Nest switching to eco when I leave the house, but not switching back when I return
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(((DJAnyReason)))
(@DJAnyReason) reported
@googlenesthelp @TPLINKHelp Last few days, when I ask my Google Nest speakers to turn on or off Kasa devices they do so without a problem, but then say "Sorry, I couldn't reach TP-Link Kasa" Seems like some sort of communication problem between Google Home/Nest and TP-Link Kasa?
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weezlebois
(@weezlebois) reported
@googlenesthelp i need help. our nest thermostat will NOT whatsoever connect to our wifi. I went thru the entire troubleshooting series last night. NO GO. Our wifi is perfectly fine, no other issues.…continued
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Luke L Rasmussen
(@13RWGuy) reported
@googlenest the stupidest thing ever. DO NOT BUY GOOGLE NEST. We are canceling our subscription. Go **** yourselves.
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amira :)
(@amiraplayzrh) reported
@chris_no_last @googlenest Text @hytechcyber to fix your account immediately
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Matthew Badowski
(@Badow723) reported
@googlenesthelp the nest app keeps freezing after only a few minutes of viewing our cameras, I matter which device we use. Please help
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Brad Buchholz
(@BradBuchholz) reported
@Portland_Beer @ZiplyFiber Is it specifically the Ziply routers that are causing the issue, or is it the the fiber connection? I’ve been considering switching, and most of my computers are on Ethernet, or my own @googlenest mesh Wi-Fi.
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Rob Sydell
(@RSydell) reported
@googlenesthelp I have a nest thermostat that won't connect to wifi. Reset my wifi. Restarted the Nest. Watch videos on line. Still no success. Nest works but not connecting to wifi (even manually). Please help. Thank you.
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JU51LNS
(@JU51LNS) reported
Hi @googlenest your cameras are security devices, but when the speed to your servers is so slow despite solid internet connections, it just buffers, it makes them pretty useless. As I am paying for this service, I find it unacceptable
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Sarah Katz
(@sarahdkatz) reported
@googlenesthelp I think the last iOS app update has a problem. Both the iPhone and iPad apps are suddenly doing the spinning circle thing frequently and/or freezing entirely when I try to go to specific times in the available video footage. Didn’t do this before the update.
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