Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Jhen_Cardoso Jhennyfer (@Jhen_Cardoso) reported

    @googlenest I’m having trouble setting up my nest account with google home. The app asks for the nest password and I don’t receive a reset password email for it. And it doesn’t give the option to connect with my Google Account.

  • Bettys_Hotpot14 Bettys Hotpot (@Bettys_Hotpot14) reported

    @googlenesthelp I have a nest learning thermostat. It was working fine until this evening. It states the network is too far away or hidden. All other devices are able to connect to the WiFi and are functioning. Can you please help?

  • Celt_UK Chris Rolland 💙 (@Celt_UK) reported

    Could the @googlenest app have an option to play a notification sound even if the volume is turned down/muted? I know it is possible as other apps have this. Smoke alarms etc need to ignore “Do Not Disturb”

  • ade_robertson ARob (@ade_robertson) reported

    @doghandleruk @googlenest @TPLINKHelp I am having exactly same issue as you and have decos too

  • itsNERONi Jamie Neroni (@itsNERONi) reported

    @googlenesthelp I’ve only had my Google Nest thermostat for 10 months and it won’t connect to wifi. Nothing resolves the issue. Please contact me

  • mrmint23 Mrmint23 (@mrmint23) reported

    @googlenesthelp My Nest thermostat will not recognize wifi. I have 1) reset back to factory 2) powered on/off router and each google pod 3)charged nest thermostat PLEASE help

  • CottonZL1 Ryan Cotton (@CottonZL1) reported

    @googlenest @Google @googlenesthelp I didn’t want to resort to this, but I am getting the runaround on a support case(s) that have been unresolved for over a month. I continue to get double charged due to migration issues. Can someone fix this today?

  • bell1602 Floyd Bell (@bell1602) reported

    @googlenesthelp my nest thermostat has the w5 error

  • mulegirl Erika Hall (@mulegirl) reported

    @googlenesthelp I located login information for an account, but the account has no devices or billing associated with it and hadn't been migrated to google before today.

  • fb2070 FB (@fb2070) reported

    @googlenesthelp I will try that tomorrow. If I still have problems tomorrow can I just reply to this same thread or should i send a new tweet to the help account? Thanks for the advice Google =)

  • fb2070 FB (@fb2070) reported

    @googlenesthelp my Nest Audio appears as Not Available in the Home App. I have looked on the Nest Help community and cannot find an answer. My mobile is a Samsung Galaxy A51 4G running Android 11. My Home app is also up-to-date.

  • cwarltier Candice (@cwarltier) reported

    @googlenest @madebygoogle @Google I spent hours trying to fix the Nest, then you sent a replacement. I sent the broken Nest back and now you say you want refund me my money?? WTF? I sent it back within the window you said and I have a receipt!!

  • shujosh #youaremadeofstars (@shujosh) reported

    @googlenest @Rohan83670129 I have the same problem! I cannot cast from my brand new realme7 phone to Google Chromecast, but works from all other phones and laptops

  • natelukejordan Nathan Luke Jordan (@natelukejordan) reported from Brisbane, State of Queensland

    @googlenest @Google #googlehome #googleassistant Why can’t we change our assistant voice to @johnlegend, or even a male voice, down under just like they can in the US?

  • bell1602 Floyd Bell (@bell1602) reported

    @googlenesthelp Getting help in the chat

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