Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • andrewpward Andrew Ward (@andrewpward) reported

    @googlenest We are having an issue between our Hue and Googles. It’s linked but doesn’t work by voice anymore

  • Thiscrapsucks35 M (@Thiscrapsucks35) reported

    @googlenest Yeah. I need them to stop responding to Google commercials where "Hey Google" is said. This is an issue that Google Marketing needs to be aware of.

  • Felix_Kuschel Felix Kuschel (@Felix_Kuschel) reported

    @googlenest I think there probably was a problem when I removed m hue account in the first place because when I try to reconnect it now I'm not getting the Hue Log in screen

  • Peluki83 Migue (@Peluki83) reported

    @googlenest Thanks for the help. I've tried and still fail after few minutes. No idea what else I can do...

  • rickyegan_ Ricky (@rickyegan_) reported

    @googlenesthelp They’re on the same network. I’m trying to but it’s saying my thermostat is offline. It’s working perfectly manually but the thermostat won’t connect to the network, even though it sees it.

  • ardattack Kevin85 (@ardattack) reported

    @googlenesthelp I can’t add new devices due to not being able to connect to cloud. Trouble shooted, read to uninstall home app and reinstall and now I can’t log into app because I still can’t connect to cloud... help?

  • rickyegan_ Ricky (@rickyegan_) reported

    @googlenesthelp hi there my nest thermostat is no longer connecting to the WiFi. It’s saying a w5 error

  • dixon_mark Mark Dixon (@dixon_mark) reported

    @madebygoogle are you able to help me with an issue I have returning a Nest Thermostat I bought from google store. Been in touch via web pages, chat, phone and @googlenesthelp but been referred back to webpages that follow round in a loop

  • WhiteyMcPlan Ian Faraday-White (@WhiteyMcPlan) reported

    @googlenest 2 reset the router. I'm stumped. It seems from reading online that this may be a common problem. Any ideas welcome!

  • GD201201 DG (@GD201201) reported

    @googlenest Such as? I’d assumed it was an app error until it’s continued to work intermittently.

  • CroninTyler Tyler Cronin (@CroninTyler) reported

    @googlenest @Google , @googlenest recommended that I reach out to you about this issue, to see if there are any odd settings on my email account that give me "Problem connecting to cloud" when using the Google Home app

  • osruerue choru (@osruerue) reported

    @googlenest tried connecting the thing I wanna connect to Smart Life, problem is that I have a Nest Wifi and it's hard for me to connect it since the router is dual band, is there a way to force set the wifi to 2.4 GHz?

  • Suzannah_jK Suzannah Kelly (@Suzannah_jK) reported

    @googlenest Problem solved. The clarifying fact is that I’m a Luddite. (The Chromecast was unplugged so the app didn’t have a device to speak to.)

  • snypelife Brett Rogerson (@snypelife) reported

    Hey @googlenest my Protect has an yellow ring of death, and telling me to replace it. But I haven’t had this thing for that long. Pls help?

  • Bama_man58 Greg Slaton (@Bama_man58) reported

    @googlenesthelp @Google @GooglePEProgram y’all’s customer support is absolute garbage. Is there a chance I could talk to a human? Or get any help whatsoever? 🙄 #myshitaintworking

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