Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • KodessAxK_Ray K-Ray (@KodessAxK_Ray) reported

    @googlenest Hello Doorbell camera completely dead for two days… then miraculously working flawlessly for 36 hours, now dead again. Someone help me make sense of this, since Google has washed their hands of it. #help #googlenest #hellodoorbell

  • _cabbagehead cabbagehead (@_cabbagehead) reported

    @googlenesthelp I have the Gen 1 Nest Thermostat. I restarted my router this morning and it seemed to help. But this appears to be an ongoing issue where the app shows it online and then offline throughout the day.

  • TheMeltingPat Pat Johnston (@TheMeltingPat) reported

    When I requested my video history from Google, I only needed 3 days' worth (for some reason I can't get just one specific day). They didn't send everything so I had to get it again. This time I need 12 days to find what I want. 51 folders to examine. Fix this. @googlenest

  • JarneChris Jarne Christiaens (@JarneChris) reported

    @arrobaratoncia @googlenesthelp I also have this problem with my Google nest hub since yesterday it doesn't rule at all

  • LordDeathstrike Absolon (@LordDeathstrike) reported

    @googlenest what is going on with everything being down

  • aHarmlessFly Kris (@aHarmlessFly) reported

    @GELighting @voteforgrant @googlenest Its been almost 2 years? You think you will fix this? I would like a refund, I have purchased about 20 lights.

  • Juliedwi_ Julie p (@Juliedwi_) reported

    @googlenesthelp our 3rd generation Nest thermostat has suddenly stopped working. It has no power error message we have no heating or hot water . We have gone through the trouble shooting steps and our electrician has confirmed our supply is working . Please help

  • _cabbagehead cabbagehead (@_cabbagehead) reported

    @googlenesthelp It looks like I’m still experiencing the same issue.

  • ndarney Noah Arney (@ndarney) reported

    @ChelseaMDO1 I can't find @googlenesthelp @Google putting anything out about what to do to fix it. Did you get a work around?

  • namastewoke2 namastewoke (@namastewoke2) reported

    @madebygoogle @googlenesthelp You know what - I'll just have you work with my credit company on this and I'll also report you to the better business bureau — I hope others are too. I'm so aggravated, I've been patient for a few weeks hoping you'd fix this. **** you too.

  • JarneChris Jarne Christiaens (@JarneChris) reported

    @googlenesthelp my nest hub (first generation) got stuck yesterday on a gray screen with a white Google logo. I can't reset it anymore because it doesn't do anything anymore. Apparently this is a known problem what can I do?

  • Poolmanouvre Rob Sands (@Poolmanouvre) reported

    @googlenesthelp My issue is being left out to dry. I'm just amazed how appalling Google's customer service is. As a manufacturer of goods who are you regulated by? I've provided the info requested, in the time it took you to reply here you could have reviewed and answered. It's now 8 days..

  • CarpeDeezTweets Rye Guy Carpe (@CarpeDeezTweets) reported

    Hey looking for products that constantly drop wifi, won't display products connected to it, doesn't understand simple questions, won't connect/can't display/uninstalls cameras ,loses GPS and can be used in a terrible app on Android or IOS ? Use @googlenest and @googlemaps . A+++

  • Iamurbroinlaw IamYourBrotherInLaw (@Iamurbroinlaw) reported

    @googlenesthelp hi, your replacement nest you sent me now won’t connect to Wi-Fi. Please help!

  • larsprakken Lars Prakken (@larsprakken) reported

    @Dutch_Guy @nestframework @googlenest Down the hole it is.

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