Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Guillem Roca
(@6uillemRoca) reported
@googlenest Thanks! Report submitted. Hope the issue gets resolved soon.
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Adam J Hilliar
(@AdamHilliar) reported
@googlenest My thermostat has a W5 error and will not connect to wifi, I have followed all the trouble shooting, reset my router, network settings and the thermostat, but it is still coming up with the same error
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Nick Turner
(@CNickTurner) reported
@googlenest @youtubemusic We’ve opened cases to get the WiFi/W5 error resolved and get a new thermostat twice now, and your team has shut both of them down after saying a new one will be shipped. It’s been 2 months. Are you waiting us out hoping we will just buy a new one? Please figure this out.
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Мимикрия
(@_mimikria_) reported
from
Sydney, State of New South Wales
@googlenest I actually going to use it with projector later, it have speakers. So not a big problem, I just didn't expect it :)
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TweetBlackHole
(@TweetBlackHole1) reported
@googlenest Nest wifi points which do not have any Ethernet connectors are piece of garbage. Google trying to scam people by selling the Google speaker disguised as wifi mesh.
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The Childish Fambino 🕴🏼
(@fabio_fdz) reported
@digWHICH @googlenest The problem was never fixed. I used air play from my iPhone. NBC Sports App on the new google chromecast does not work.
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Sid
(@sidksuri) reported
@googlenest the mini doesn't have an audio out (the echo dot does). Bluetooth streaming to external speakers on the mini sucks (both old and new). Terrible jitter and skipping. Aaand you killed chromecast audio. It's almost as if you want me to leave your eco system.
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Josh Greenaway
(@jgreenaway01) reported
@googlenesthelp Hi there - I’m experiencing a timing issue with thermostat/boiler which has nothing to do with scheduling. Turned the ‘learning’ toggle to off to no avail. Any advice please? Thank you
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Keri Takahashi
(@KeriHighBridge) reported
@googlenest Note not asking for help on getting my YT account back up. no idea and no explanation why it was cut, appeal provided nothing. i just dont have to waste time commenting on YT now, thats good. but again, just want to watch on the app.
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Karl Billington
(@qualeboy) reported
@googlenest Nest charge a premium price for the service, but you do not receive a premium service, far from it, I hope I can help others make an informed decision in the future
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nickstoy
(@nickstoy) reported
@googlenesthelp I bought 5 Nest Hub displays for Xmas. For some reason, only 2 of them have a French display. I’ve setup the bilingual audio assistant, and that works. I really need the visual to be in French. Help??
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George Dawli
(@georgepdawli) reported
@googlenest @lapingajarocha It's affecting all google homes. Not working on a gen 2 and a nest mini over here
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So Canada, We good? Steel Slats LLC
(@OfSlats) reported
@googlenest Bought a 400.00 iq camera. Got it yesterday. Did not work. 2 hours texting to google to determine it didn’t work. Now they won’t recognize my order for a refund. On phone hold for 1 hr. so far. I thought Direct tv customer service was bad. Do not buyHorrendous service
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Alex T.
(@alexanderthansf) reported
@googlenest help plz, I don’t know why I’m getting an “error occurred during mesh test” message when I test my mesh connection. have 1 nest + 1 point.
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Ben Roodman
(@BRoodman) reported
@googlenest I was prompted to update to the Christmas doorbell theme and an hour later my Nest Hello was offline and bricked. Flashes green. Won't factory reset.
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