Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Squirt-off special guest judge
(@ChldishRicardo) reported
@googlenest Still not working
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Ryan Schmidt
(@rms80) reported
@googlenesthelp The Dropcam app cannot be installed on OSX Catalina because it is 32-bit. There are many posts in your forums about this problem going back to 2019.
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संतोष 🇮🇳
(@SantoshKu77) reported
@googlenest @Google @GoogleIndia plz help me. I forgot my password to my Gmail account. I'm trying to sign in to my new device but your two factor authentication is not allowing me to reset my password. I need my Gmail account coz it has some important data in it. Please help me.
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Sal Farieri
(@SalFarieri) reported
@googlenest Why not try escalating it? Get the highest of supervisors on it? Hire more support staff....something. Not have a customer wait MONTHS and in the process be turned off of everything Google. This is the worst service I've ever seen in my life. I'll be writing to BBB about this.
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Shuri says
(@shurisays) reported
@madebygoogle @googlenest @netflix And it's not my Wi-Fi - just rebooted it twice, and rebooted reprogrammed EVERY damn device for the 22nd time, same damn problems you had 4 days ago... fix your bullshit!
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Evan Lund
(@el141345) reported
@googlenest really I tell you one part is broken (the chime) you then have me send my full doorbell back and all I get is the button part as a replacement no chime. Hope someone is able to overnight me that part since I have been without my doorbell for a while.
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Chaos Queen Kaitɬyn 💜
(@fedginator) reported
@googlenest Nothing bar a black screen. That's the problem
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Mike Diamond
(@MADiamond) reported
@googlenesthelp Your phone and email support has been atrocious. Sent wrong replacement item, been 2 weeks and haven’t sent right item, now threatening to charge me for wrong replacement even though I shipped and still in transit. DM me with someone who can actually help
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Urmil Shroff
(@urmilshroff) reported
from
Thāne, State of Mahārāshtra
@googlenest I haven't noticed the issue for a few days, will get back if I do.
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Douglas Evans
(@mrdwevans) reported
@googlenest congratulations on ruining playing your own music for many people that just want to play the music they own by forcing people onto YouTube music, the worst app ever and one that asks if you want to upgrade to premium every click. Would have paid for own music at GPM.
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Dara
(@DtheSpooky) reported
@googlenesthelp my google home mini keeps saying theres a glitch. Why?
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Eric Lawrence 🎻
(@ericlaw) reported
@googlenest 1. Fix the app crash? 2. Import Netflix creds from smartlock like the Chromecast does? 3. Why do I even need a mobile device to add a second Nest Hub-- just import everything from the first one?
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Bix 😷 #WearAMask
(@danbixby) reported
@googlenest Ok next beef — the new Protects I bought just showed up. THEYVE CHANGED THE BASE AND MOUNTING PLATE. And not just that, but the screw holes are in diff places on the new plates. So not only can I not quick-swap for the new ones, but I have to put 4 more holes in my walls. Wtf.
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lafountain adam🛃💹🏳️🌈
(@TheBIGCafeteria) reported
@googlenesthelp I have two cameras that stopped working, tried asking for help in the google forums, got a response telling me to do a hard reset which didn't work, now no responses. generally a terrible way to get support. better odds here?
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mohsin
(@mohsin71189901) reported
@googlenesthelp Hi, for over a month my google nest has been showing a w5 error code. This has been factory reset and reset. Wifi router reset, for some reason uninstalled the all and downloaded it again. Can some please help.
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