Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • jhinzballin2 Gin & Juice (@jhinzballin2) reported

    @Google @googlenest your customer services and dumb verification process is ******* restated fix that ****

  • leehavok Lee O'Connor (@leehavok) reported

    @mario18121105 @googlenest @EllieSherven I think, and just spit balling here, we redeem the leaves as extra time on this planet as we try to push back the damage done with global warming. or some **** like that, plus Google being tight ****** seeing as the data centre's consume a ton of energy daily, counterbalance lol

  • dropfatacademy Michaela (@dropfatacademy) reported

    @googlenesthelp I have two Nest thermostats. One is working fine, the other won’t connect to WiFi anymore, regardless of how many times I reset it. Please help.

  • JeffWisecup Jeff Wisecup (@JeffWisecup) reported

    @googlenesthelp my nest thermostat stopped working. Please help. It doesn’t recognize any WiFi.

  • mwhelchel7 Matthew⚾️⚡ (@mwhelchel7) reported

    Hey @googlenest I need help.

  • thomas_ob Thomas O'Brien (@thomas_ob) reported from San Francisco, California

    @googlenesthelp Well, after 10 frustrating hours with your agents, who to their credit were quite patient, I called my brother who is a software engineer and former systems administrator at a publicly traded tech company and he identified the problem in 5 minutes and we got it fixed in an hour.

  • xbackstagetweet Kimberly 🖤 (@xbackstagetweet) reported

    @googlenesthelp my nest cam is not working. Says it's offline, but it's plugged in and my other nest cam in another room is working. I've checked the plug and that isn't the problem.

  • pipsinthehood Pipsinthehood (@pipsinthehood) reported

    @googlenest your wifi tracking on google home is trash. I am connected to internet but app says network offline. Lol, what a joke.

  • zapata_36 •傑夫• (@zapata_36) reported

    Are you aware the 'weather service' is down @madebygoogle? My Assistant @googlenest devices currently have no idea what the weather is outside, and at best, simply read a Wikipedia entry about the history of weather forecasting. @Google

  • agtmadcat agtmadcat (@agtmadcat) reported

    Hey @googlenest if you're going to wake us all up because you think there might be smoke in the garage, can you at least have some record of doing so in the app? I have no problem with the very occasional false positive, but I'd like to see them logged please.

  • knksmith57 Kyle Smith (@knksmith57) reported

    @googlenest following up after 2 months of nightmare. Can won't power on after following every support guide I can find: try different power adapters, try different cables, attempt factory reset, leave powered off for 24 hours then try same process. Something bad happened on 1/23 @ 20:00

  • SinaBahram Sina Bahram (@SinaBahram) reported

    @GoogleNest I'm having a bad onboarding. Setting up both fire alarms and a doorbell, and your app is totally useless on iPhone. The website gets me further but forces me to drag a pin on an inaccessible Google Map. So, blind folks simply can't set up Nest, full stop? #a11y

  • PopCultureFreak Dr. Dustin Kidd (@PopCultureFreak) reported

    My @googlenest Yale lock failed me today. Couldn’t get in with the passcode and there was no fix from the outside. Had to roof hop to get in from the deck. Still can’t fix it.

  • DScott_Martin Scott Martin (@DScott_Martin) reported

    @googlenesthelp was on DM with your support and now they won’t respond. I have a bad nest e thermostat and have gone through all of the troubleshooting with them and on my own. Same model in another part of house works fine. Can someone actually help?

  • slatty Slatty Wet *** P-Word (@slatty) reported

    @googlenesthelp Original Google Wifi three-pack. About two rooms affected. It does seem like one of the access points is the issue, but not sure why. We’ve done all the troubleshooting.

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