Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • geoffwolfe Geoff Wolfe (@geoffwolfe) reported

    If get prompted again to give Google login access to @googlenest app when I need to quickly check the door bell or turn up heat at 2am, I’m going to lose my mind.

  • Chuckusabeer Billy Younger (@Chuckusabeer) reported

    @googlenesthelp hi. Change of WiFi and now I can't get either of my nest or mini to connect.. I get unable to communicate error. Can you advise? I've tried your trouble shooting but still no luck.

  • eddiexhart Eddie Hart (@eddiexhart) reported

    @googlenesthelp Considering how expensive your IQ Cameras are, the power supply stopped working on my camera and your support team said I would have to buy one for $50 at my expense?! Cant issue a refund or credit?! UNBELIEVABLE!

  • magtheradon Maggie Avila (@magtheradon) reported

    I just said, Hey Google, cease all directives” and SHE DID NOT COMPUTE. I am SO let down. @Google @googlenest @googlenesthelp

  • numbersixtyfive schlorp⁷ (@numbersixtyfive) reported

    @googlenest no, I've set it up before. my nest mini is in my room and the router is downstairs but when I had it set up previously there was no problem. also, i switched network providers recently. i don't know if that has a hand in why I'm getting this error?

  • Chuckusabeer Billy Younger (@Chuckusabeer) reported

    @googlenest Again.. All linked to my Google account. I don't have another phone or tablet with this on it... Looking at Google searches it would suggest this is a fairly common problem with no real definitive fix.. Seem more a Google problem than a user issue.

  • Xceptionalthief Jack Shepard (@Xceptionalthief) reported

    @googlenest help. Nest thermostat will not turn on heat unless I manually change the mode every time. Gets cold at night when it doesn’t turn on when scheduled

  • VK_231 Vikas Kale (@VK_231) reported

    @googlenest today I purchased google nest mini. Wen i plugged in its nt workin properly smtym it's responding n sometimes it's automatically shutdown

  • va3jme Jamie Cashin (@va3jme) reported

    @googlenest Unplugged it for about 3 minutes... Plugged it back in and it still doing the same thing. Have you had any other reports like this? It was happening to a friend of mine yesterday but rebooting his server fixed it

  • numbersixtyfive schlorp⁷ (@numbersixtyfive) reported

    @googlenest yes actually 🥺👉👈 I'm trying to set up my nest mini and it works up until the last step where i try to connect to my wifi network. the error message is "could not communicate with your best mini" and I've already tried restarting the wifi router and the device itself

  • richarddgarza_ Richard D Garza (@richarddgarza_) reported

    @googlenest @googlenesthelp - recommend everyone avoid ordering Nest cameras. they’ve ghosted me for 2 months after sending me the wrong replacement camera claiming an engineering and/or order management issue in their system.

  • sarah10230191 Kirbae (@sarah10230191) reported

    @googlenest I thought the original problem was in reference to the Chromecast, which is where I’m having issues. I’ve had seamless streaming instantly from my phone from various apps until now and all of the apps will not recognize it as a device. I’ve unplugged and reset but still errors

  • lilyavida Lily Avida (@lilyavida) reported

    @googlenest your nest protect is driving me so mad. Tech support implies it is defective, but since I bought it over two years ago, It is MY problem, and I need to buy a new one. 🤬

  • coops_92 Miles Cooper (@coops_92) reported

    @googlenest hi, I've been in touch with support but they aren't helping at all. The Google assistant has stopped working on my best hub, Google homes and my pixel 5. It's been down for a few days now either saying "there was a glitch" or "cant connect to Google"

  • ktlynksdy ktlynksdy (@ktlynksdy) reported

    @googlenest Hi! This is only an issue with HBO Max from an iPhone XS. I don’t not have and android device to compare.

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