Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Escondido, CA | 1 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| London, England | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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kayle, is it finch or fischer
(@KayleFinch) reported
@wxjeremy @googlenesthelp Yeah same problem here!
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Old Chubby Wan Kenobi
(@drkrmdvlpmnt) reported
My @googlenest doorbell camera is showing offline. It doesn’t seem like the problem is on my end. Anyone else having problems?
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Colin O'Connor
(@halfundergaming) reported
@googlenesthelp So my Hello is offline and has been for going on and hour yet your website says everything is fine and dandy. You guys gonna fix things anytime soon?
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Sukhdeep Rehal 💙🇬🇧🇮🇳
(@sukhdeep_rehal) reported
@googlenesthelp Yes. WiFi is fine for all other devices. Both hub max and doorbell are connected to the WiFi, just both online. With lots of other people reporting the same issue, surely the problem is at your end?
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Dan Doran
(@DJLDoran) reported
@googlenesthelp My Nest Hello is showing as Offline. It's showing as connected to my router and I've also gone through the steps in the app to reconnect to WiFi which was apparently successful but it hasn't fixed it. Also tried power cycling. No luck. Any ideas?
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Alaric Bates
(@alaricb) reported
@googlenesthelp Tried reconnecting to the Wi-fi, it goes green on the app but still says offline. Tried power cycling as well
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Kate Yes, I've seen the viral cat thing Bevan
(@katebevan) reported
both my @googlenesthelp cameras are offline and refusing to reconnect *sigh*
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Warren Jackter
(@wjackter) reported
@sukhdeep_rehal @googlenesthelp Same issue, doorbell will not connect to wifi since 11:20 AM (ET)
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Nicholas
(@nicholash308) reported
@googlenesthelp You have hundreds of reports of the Nest Hello being down on Down Detector. My camera was down. I removed and tried to re-add, and now it will not connect. Keeps giving me NC009 Error. My thermostat and Protects are working just fine. No issues until this morning.
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Onetimato
(@defchildBen) reported
@googlenesthelp My doorbell camera isn't showing anything or alerting anything. Rebooted router and un/reinstalled Nest app. Still not working. Other Nest functions seem ok.
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Graham Terris
(@grahamterris) reported
@googlenesthelp Hi, thanks for responding. Yes, as it happens I was streaming, via cast, YouTube to my nest hub max at the time it reported as offline. Camera set to on only if nobody in house. External cam is IQ Outdoor. All seems good right now
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Dells
(@Dellsinho) reported
@drkrmdvlpmnt @googlenest Also having problems, started yesterday I think. Keeps going offline and is very laggy, running about 10 second slow. The app also can’t decide what day it is or how many events have happened in a day. Any idea?
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Sal Farieri 🍥
(@sfarieri) reported
Anyone else having problems with their Nest Doorbell? Randomly went offline at 12:20EST and remains off an hour later..... @madebygoogle @googlenest
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Roger Calderon
(@RogerDCalderon) reported
@googlenesthelp Our Nest cameras are all offline since 12:20PM EST. I’ve already rebooted internet, Wi-Fi routers and all cameras. Cameras still offline.
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Onetimato
(@defchildBen) reported
@sukhdeep_rehal @googlenesthelp Yes it appears to be a wider issue.