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Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tampa, FL 1
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hesse 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Lisbon 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • lloid
    Deltron Zero in 2020 (@lloid) reported

    Hey @googlenest , maybe push an update so your TV ads don't set off my Google Homes every time. OK Google, fix that ****.

  • Icelager
    Leigh Rzeznik (@Icelager) reported

    @googlenest @Google @googlenestsupport being told that I cannot get a refund on my google nest aware subscription within 14 days is not compliant with UK law...especially when I now have 2 subscriptions having followed support guidance....help!

  • skellywheeze
    Wheezie (@skellywheeze) reported

    Honestly this @googlenest is terrible. It's always glitching or unable to process requests 🙄 @googlenesthelp

  • Icelager
    Leigh Rzeznik (@Icelager) reported

    @googlenest @Google @googlenesthelp being told that I cannot get a refund on my google nest aware subscription within 14 days is not compliant with UK law...especially when I now have 2 subscriptions having followed supports guidance....help!

  • watchincartoons
    Watching Cartoons (@watchincartoons) reported

    @googlenest Thanks for your help. Wasn't sure if I was missing something or if it just wasn't available.

  • eidolonblade
    Thomas MacDonald (@eidolonblade) reported

    @googlenesthelp Hey, "play white noise" stopped working over here. Are you seeing an outage? Seems like it hit people on reddit too.

  • ZackPaniel
    Zack_Paniel (@ZackPaniel) reported

    @googlenesthelp I’m located in the USA. No error messages seen on the thermostat.

  • calemke0886
    Chad (@calemke0886) reported

    @googlenesthelp having issues with my nest connecting to wifi/locating wifi. It was connected for about 5 months then lost connection 2 months ago and hasn’t been able to locate it since. I’ve reset the network and all the settings. Tried to enter the network... help please.

  • HayleyJenkins21
    Hayley Jenkins (@HayleyJenkins21) reported

    @googlenesthelp I have been trying to sort out a replacement for my Nest with a W5 error. Got help from online chat, said a confirmation email would come through- still waiting! Please help Case ID [4-6113000030814] #googlenest #w5error

  • tsmag2
    VirginiaTerry (@tsmag2) reported

    @googlenesthelp I have 2 Nest 3.4 thermostats purchased from Costco in 4/2019. One works fine, but the upstairs unit suddenly cannot connect to my Wifi - I turned off the router, rebooted the unit, turned off the power at the fusebox - nothing works. HELP - it's cold upstairs!

  • HanchiW
    Hanchi Wang (@HanchiW) reported

    @googlenesthelp Hi, no, I have a nest doorbell and outdoor camera as well, but only have problem connecting to wifi with the guard.

  • Icelager
    Leigh Rzeznik (@Icelager) reported

    @googlenest @Google being told that I cannot get a refund on my google nest aware subscription within 14 days is not compliant with UK law...especially when I now have 2 subscriptions having followed supports guidance....help!

  • SproutBrittany
    Brittany Langworthy (@SproutBrittany) reported

    @googlenest WHY DID ECO RANDOMLY TURN ON IN THE MIDDLE ON THE NIGHT. My daughter, who is sick, is now a freezing room. You piece of ****.

  • robinfparker
    Robin Parker (@robinfparker) reported

    @googlenesthelp ambient sounds such as white noise not playing across all google home devices - when is a fix due as our baby sleeps a lot better with these!

  • JHScheurer2
    Jeff S. (@JHScheurer2) reported

    @googlenest We had a 2 hour power outage overnight. Power is back and all my cameras are back online except my Nest Hello. It’s not even lighting up. Any ideas?@googlenesthelp

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