Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Johnny_Cage10 Jonathan Cage (@Johnny_Cage10) reported

    @SimpliSafe @googlenest There's nothing to investigate. I spent about 90 minutes on the phone with two different reps and they had me reset the camera about a dozen times and turn it upside down. It doesn't pick up humans that aren't within about 3 feet. They even sent a new one. They don't work well.

  • rob_sauertig Rob Sauertig (@rob_sauertig) reported

    @googlenest experienced the worst customer service of my 55-year life. Was on the phone for over 6 hours with incompetent CSR and supervisor about a faulty thermostat. Great product but worst customer support in the world. Buyer beware!!

  • Calgary_Coach Craig D. (@Calgary_Coach) reported

    @madebygoogle While I have had success with many of your products, after 14mo of trying to access support for a #GoogleNest I am highly concerned by the poor #customerservice provided through email and Twitter. I received contradictory messages, original concern never addressed.

  • zaidivecha Zai Divecha (@zaidivecha) reported

    @googlenesthelp This seems to happen half the time; the other half, the check mark button functions normally. I have a video I can DM if needed. Do you have any advice or support articles on how to troubleshoot? We tried a factory reset but it didn’t help.

  • erikakgarrett1 Erika Garrett (@erikakgarrett1) reported

    @googlenesthelp my neat will no longer connect to wifi. Yes, I’ve rebooted both the router and the nest unit itself. The Nest unit was installed in February 2020. How can you assist me in resolving this issue?

  • pes_paco Paco Pes (@pes_paco) reported

    @googlenesthelp Help, my Google Nest Hub does not start, I try to factory reset and after counting down, the gray screen comes out again with the "G" in the center.

  • CrawleyVivienne VC (@CrawleyVivienne) reported

    @googlenest hello we purchased a third generation nest in Nov 2019. The heat link is faulty, it is not receiving from the boiler, there is power to it but nothing is happening at the receiver. An electrician has been out to check it this morning. Please help :)

  • samanassefi Saman Assefi (@samanassefi) reported

    @googlenesthelp Been checking your status page which now says the outage is “ok”. I still *can’t* sign into Nest. Pls lmk when you estimate a full fix.

  • sierra400 Sierra400 (@sierra400) reported

    @googlenesthelp I am having issues still. Located in Nevada. App stuck on spinning when trying to login.

  • japersdizzle JapeDizzle (@japersdizzle) reported

    @googlenesthelp despite what your service status shows, nest is completely down for me. Home WiFi is excellent, everything on my side is working, just not the nest app. What's happening?

  • __HR__lady__ HRLady (@__HR__lady__) reported

    @Qgittings @googlenesthelp Nest iOS app also has been crashing for weeks when trying to add a next protect - still no solution but all threads about the issue are being closed in the community without a solution.

  • CaseyT153 Casey (@CaseyT153) reported

    @googlenesthelp No I meant the history is all green there is no yellow event on any of my devices so i can’t even tell where the issue was

  • zaidivecha Zai Divecha (@zaidivecha) reported

    @googlenesthelp the enter button on our Nest Yale lock doesn’t work 50% of the time. I can hit the Yale button, enter the code, but it doesn’t register that I’ve pressed the check mark. The keypad goes back to sleep after a few seconds. I can’t find any support articles - help?

  • a999ali Ali Asghar (@a999ali) reported

    @googlenesthelp is the system down? the app can not connect to the unit.

  • MickeyCaskill Steve McCaskill (@MickeyCaskill) reported

    Was a bit chilly this morning so thought I’d put the heating on for thr first time since Spring. I smugly tried to put the heating on via my phone only to find out that the Heat Link doesn’t work any more. Resets don’t fix the issue, the unit is powered. Advice @googlenesthelp ?

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