Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Dsgnatd4Assgnmt Rob Moore (@Dsgnatd4Assgnmt) reported

    @googlenesthelp It is the learning thermostat. I've received both error codes W2 and W5. It has varied with each attempt.

  • jas0nsg Jason Lim (@jas0nsg) reported

    Hey @googlenest @madebygoogle firmware 13099.118.19 keeps dropping speed. Any update on the fix for this?

  • Dadto16kids Shannon Talley (@Dadto16kids) reported

    @googlenesthelp Our family has tried but customer support won't support the product. I'm asking our news station to do a story on the lack of support and the known problem with the product.

  • jas0nsg Jason Lim (@jas0nsg) reported

    @googlenest Google Nest wifi. Seems the latest update causing slow speeds.

  • thickkk_fil_a Saint Thicc (@thickkk_fil_a) reported

    @googlenest @googlenesthelp I am having issues with my google wifi! One of the points is no longer working at all. It doesn't come on or light up no matter what outlet it's plugged into. Any suggestion on how to fix this?

  • Dadto16kids Shannon Talley (@Dadto16kids) reported

    @googlenesthelp Our family has tried but customer support won't support the product. I'm asking our news station to do a story on the lack of support and the known problem with the product.

  • Khushbos Khushboo Taneja (@Khushbos) reported

    Why does @googlenest make it so incredibly hard to login back to the app every time I change my phone. I have been trying for the past several days now. @googlenesthelp

  • KarlAlexPauls Karl Alex Pauls 🏠🌹 (@KarlAlexPauls) reported

    This was @googlenest / WiFi problem. Fixed with a factory reset. Google Wifi was remembering the network's max throughput and throttling clients.

  • MaartenWigman Maarten (@MaartenWigman) reported

    @googlenesthelp Do I lose all my settings? Sounds heavy. IOS user. As mentioned. Doorbell push notifications working smoothly. Not working on iPad and iPhone currently.

  • DadSoonersData MD (@DadSoonersData) reported

    @googlenest Why is my Google Home no longer reading latest news and not playing Spotify? I've searched the interwebs unsuccessfully - please help!

  • automatedcc Roger Perron (@automatedcc) reported

    @googlenest very frustrated with your email code service. I need to look at my cameras. Wtf is wrong with google

  • DLovely0317 DeeLovely0317 (@DLovely0317) reported

    @googlenesthelp I’m actually having problems setting up my Nest Thermostat. It’s stating it cannot connect to WiFi and is giving me error m15. Can someone please help me. All my other google devices are working fine.

  • MemphisRebelett TheKiffinKittenClub MEOW (@MemphisRebelett) reported

    @googlenest Sure. I have already unplugged and plugged everything and it is still not working. I keep getting the 'No devices found' error message.

  • Dadto16kids Shannon Talley (@Dadto16kids) reported

    @googlenesthelp Our family has tried but customer support won't support the product. I'm asking our news station to do a story on the lack of support and the known problem with the product.

  • ShariWeech Shari Weech (@ShariWeech) reported

    @googlenest has the worst customer support on this planet. It has now been a month that I’m without my thermostat while waiting for their ‘team’ to get back to me. #saveyourmoney #googlesupportsucks

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