Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • illmindofTodd illmindoftodd (@illmindofTodd) reported

    @41NAS @googlenesthelp Did google help fix the issue? I'm having the same issue

  • aaflores Aaron Flores (@aaflores) reported

    @googlenesthelp It seems my 3rd gen Nest Thermostat has been stricken with the busted WiFi issue and no longer detects or connects to any wifi networks even after resetting. Please help!

  • DMDrummond Dan Drummond (@DMDrummond) reported

    For a Google owned company, the @googlenest Android app is terrible. When I tap a notification, don't show me a screen asking me to invite my family, or if you have to, please take me to the content after I decline.

  • illmindofTodd illmindoftodd (@illmindofTodd) reported

    @googlenesthelp This started maybe three days ago. I've tried everything to get it back to working. I've tried resetting it. Restarting my router. Restarting my modem. I've unplugged it from the wall. Nothing. Same issue. Can't find wifi. Everything else works just fine in my house.

  • DamnScenes Sam (@DamnScenes) reported

    Hey @googlenesthelp, the Heat Link to my thermostat has died. No lights, tried resetting, no problem with power. Looks like it’s a common thing. How do I get a replacement?

  • AlexMorse Alex Morse (@AlexMorse) reported

    @googlenesthelp They suck. They don't obey schedules. They don't learn. It's going in the trash.

  • christellar christellar (@christellar) reported

    Hi @googlenesthelp @TuneInSupport ! We have 3 home nests and love them so much. I regularly use the voice commands to listen to @CBCMusic by asking for "cbc radio 2" or "cbc music". Within the last 2 ish months, this is no longer working -goes to a different station. #help ?

  • kathmcd22 Kath McDermott (@kathmcd22) reported

    @googlenesthelp How long is the usual wait from your ‘help centre’? Im 17 hours in with no hot water thanks to a faulty google heat link, and haven’t had a word from your help centre. Is there a human I can speak to? Please.

  • DoggoTheWoof StopLine3 (@DoggoTheWoof) reported

    @googlenesthelp Hi! I think there may be an issue with my nest. A week ago it lost connection to the wifi, and now can't see any networks. I've tried resetting it multiple times, manually entering the network info, and have verified all other devices in house conect. Help please?

  • LeeHunter Lee Hunter (@LeeHunter) reported

    @googlenest And then some of the settings like changing Cel to F can only be done from the buggy Home app which doesn't actually transmit the change to the device. Probably have to send the damn thing back and look for a 1st gen on eBay. You blew it @googlenest /end

  • max14characters ¯\_(ツ)_/¯ (@max14characters) reported

    You know what? @googlenest needs to shut ******** up!! Just do what I told you. I don’t need a ******* narrating of you doing it.

  • sloppywetcock fat ****, MD 🇮🇱 (@sloppywetcock) reported

    Like what if I wasn’t home? My cats could have actually died lmao. The AC refused to turn off Heat unless I flat out shut off power to it. Fix this @googlenest it was funny at first but you’re another billion dollar company incapable of providing a decent product Annoying

  • zimm206 Zimm206 (@zimm206) reported

    @madebygoogle @googlenest A suggestion, can we rotate the image for our outdoor nest IQ in the app already? Very frustrating having to buy off brand brackets for a $400 camera to fix this issue when it can easily be changed in the app.

  • terri_shiels Terri shiels (@terri_shiels) reported

    @googlenesthelp I seem to have an issue with a faulty heat link. 3rd generation learning thermostat less than 2 years old, H72 error on the thermostat, heat link completely dead no lights. Unable to reset. Boiler has power and is working fine. troubleshooting completed.

  • illmindofTodd illmindoftodd (@illmindofTodd) reported

    @googlenesthelp I've noticed this issue is very abundant with many other users. What are you guys doing to fix this? Seems like you're selling faulty products

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