Google Nest Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

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  brn (@Von_der_Land) reported 7 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable. @GoogleWifi1 I am going to keep Posting the same thing everyday and time this piece of **** breaks down for no reason.

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  Wayne (@whiskey__wayne) reported 11 minutes ago

  @zerohedge @googlenest @Google Dude, you have 2.5 million followers and you posted about this **** publicly, notifying everyone of your activity. Doing everything for clout.

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  John (@TheKramalan) reported 11 minutes ago

  @sundarpichai @Google @googlenest Please read ALL the apple App Store most recent reviews over the last year regarding the garbage dumpster fire the app is with Google nest cameras. Crashes. Lagging. Spinning wheels. Freezes. I have 9 cameras all unusable. Not just me. 1 stars!

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  I didnt vote for him (@BirdChayser) reported 11 minutes ago

  @yashar Isn’t this the EXACT thing that AI should be used for? It shouldn’t require a ******* subscription. It SHOULD be monitoring for this kind of **** and alerting authorities. It would be great at it. @googlenest This should be your shining moment but instead you’re too greedy.

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  Nathan Warnick 🎦 (@DH5tv) reported 12 minutes ago from City of Hazel Park, Michigan

  @googlenesthelp Working fine in the garbage Google home app, outage seems to be on your end

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  Staccato (@scgerber) reported 17 minutes ago

  Do NOT buy Nest thermostats—they're unreliable, support is absolutely terrible. Avoid Google products. @googlenest @googlenesthelp @madebygoogle

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  Leslie 🏳️‍🌈 (@madetea) reported 20 minutes ago

  Hey @googlenest - your app is the worst ever. Switching to Hive immediately.

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  M A X 1 3 8 2 .com (@MaxModz1382) reported 21 minutes ago

  @zerohedge @googlenest @Google Probably blocked it because the amount of sign in attempts 🙄 Don't blame them

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  huntley (@huntley) reported 22 minutes ago

  Dear @googlenest, Received your email. I will not participate in your eshittification of what once was great tech. That you can't figure out how to run a proper business model while supporting your current user base is not my problem. Meanwhile my 40+ year-old, totally reliable, mercury thermostat awaits. Glad I kept it.

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  brn (@Von_der_Land) reported 23 minutes ago

  @googlenest I am so sick of your ******* so called mesh routers and pucks going offline randomly multiple times a day. **** YOU!

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  Ryan Hammer (@RyHammy) reported 24 minutes ago

  @googlenesthelp Hello, I am currently trying to enter a Google support chat (hours 12a-1159p) but the button is greyed out & says chat not available. Just looking for help on a nest wifi point that will no longer connect, thank you! -Ryan

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  Kevin (@McNamara_Group) reported 28 minutes ago

  @googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.

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  All the Gear No Idea (@Gujadhur) reported 30 minutes ago

  @madebygoogle I've made a support request for my nest thermostat 5 days ago and not heard back, you're not replying on Facebook at all! I dont have heating or hot water. This is so bad I have a young family and it is winter! #googlenest #CustomerServiceFail

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  Aron Croft - Hidden ADHD (@aroncroft) reported 33 minutes ago

  @GoogleNest @MadeByGoogle I 'upgraded' my Home devices to Gemini and lost Continued Conversation. The help docs say I can't revert!? This is a major accessibility regression! Continued Conversation must be expedited for Gemini immediately. #GoogleHome #Gemini

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  Billy Rowe™ Ph.D (@rowebil) reported 34 minutes ago

  @GilBenelli @googlenesthelp I ran into this issue before and might be experiencing it now. We had to remove the thermostat from the account, do a complete reset, and re-add. Their support was not helpful - complete opposite really.