Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • KayleFinch kayle, is it finch or fischer (@KayleFinch) reported

    @wxjeremy @googlenesthelp Yeah same problem here!

  • drkrmdvlpmnt Old Chubby Wan Kenobi (@drkrmdvlpmnt) reported

    My @googlenest doorbell camera is showing offline. It doesn’t seem like the problem is on my end. Anyone else having problems?

  • halfundergaming Colin O'Connor (@halfundergaming) reported

    @googlenesthelp So my Hello is offline and has been for going on and hour yet your website says everything is fine and dandy. You guys gonna fix things anytime soon?

  • sukhdeep_rehal Sukhdeep Rehal 💙🇬🇧🇮🇳 (@sukhdeep_rehal) reported

    @googlenesthelp Yes. WiFi is fine for all other devices. Both hub max and doorbell are connected to the WiFi, just both online. With lots of other people reporting the same issue, surely the problem is at your end?

  • DJLDoran Dan Doran (@DJLDoran) reported

    @googlenesthelp My Nest Hello is showing as Offline. It's showing as connected to my router and I've also gone through the steps in the app to reconnect to WiFi which was apparently successful but it hasn't fixed it. Also tried power cycling. No luck. Any ideas?

  • alaricb Alaric Bates (@alaricb) reported

    @googlenesthelp Tried reconnecting to the Wi-fi, it goes green on the app but still says offline. Tried power cycling as well

  • katebevan Kate Yes, I've seen the viral cat thing Bevan (@katebevan) reported

    both my @googlenesthelp cameras are offline and refusing to reconnect *sigh*

  • wjackter Warren Jackter (@wjackter) reported

    @sukhdeep_rehal @googlenesthelp Same issue, doorbell will not connect to wifi since 11:20 AM (ET)

  • nicholash308 Nicholas (@nicholash308) reported

    @googlenesthelp You have hundreds of reports of the Nest Hello being down on Down Detector. My camera was down. I removed and tried to re-add, and now it will not connect. Keeps giving me NC009 Error. My thermostat and Protects are working just fine. No issues until this morning.

  • defchildBen Onetimato (@defchildBen) reported

    @googlenesthelp My doorbell camera isn't showing anything or alerting anything. Rebooted router and un/reinstalled Nest app. Still not working. Other Nest functions seem ok.

  • grahamterris Graham Terris (@grahamterris) reported

    @googlenesthelp Hi, thanks for responding. Yes, as it happens I was streaming, via cast, YouTube to my nest hub max at the time it reported as offline. Camera set to on only if nobody in house. External cam is IQ Outdoor. All seems good right now

  • Dellsinho Dells (@Dellsinho) reported

    @drkrmdvlpmnt @googlenest Also having problems, started yesterday I think. Keeps going offline and is very laggy, running about 10 second slow. The app also can’t decide what day it is or how many events have happened in a day. Any idea?

  • sfarieri Sal Farieri 🍥 (@sfarieri) reported

    Anyone else having problems with their Nest Doorbell? Randomly went offline at 12:20EST and remains off an hour later..... @madebygoogle @googlenest

  • RogerDCalderon Roger Calderon (@RogerDCalderon) reported

    @googlenesthelp Our Nest cameras are all offline since 12:20PM EST. I’ve already rebooted internet, Wi-Fi routers and all cameras. Cameras still offline.

  • defchildBen Onetimato (@defchildBen) reported

    @sukhdeep_rehal @googlenesthelp Yes it appears to be a wider issue.

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