Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
| Rotterdam, zh | 1 |
| Taylor, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Dan
(@Badgameuh) reported
@googlenest why can’t I purchase a subscription? Constant error code OR-CPMS-03. Tried with several browsers
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Serg
(@chiriSerg) reported
@moxacaine @googlenest Having issues now too, never had an issue before, migrated and after the latest update I cannot connect to wifi , tried everything on the troubleshoot guide still nothing. I basically have a brick on the wall right now 😔
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Sean OConnell
(@techsean) reported
@googlenesthelp Replied back to them and they still did nothing to resolve my issue. #fail #google #useless
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Avery | CharmCity✨
(@CharmCityA) reported
@googlenest @madebygoogle need a bit of help. I've got a ton of smart bulbs that are all 2.4 ghz devices and I can't get them configured to work with my new Nest Wifi network. Any support resources for this?
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COVERTKS
(@covertks) reported
@googlenest @googlenesthelp Help!!! One of my thermostats went offline when I lost power the other day and I cannot get it back on to wifi after following all the reset steps!
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ᗪᗩᐯᕮ SᑎOᗯᗪᕮᑎ 🏴 🇪🇺
(@snowded) reported
from
Fyfield, England
@dcgoade @googlenest Just come off the phone following escalation and a really helpful guy from Romania has solved the problem :-)
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Ashley I. Ariñez
(@asharinez) reported
@ring I use Ring to monitor my elderly parents’ home 14 hours away. The password reset and authentication issue is ridiculous. What’s the point of a monitoring system if I can’t utilize without being at their home? This is exactly why I use @googlenest for my home here.
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kelc
(@kleopotra) reported
i need a professional who knows about thermostats and radiant heating systems in an old apartment because these ******* dumbass old *** techs don’t know **** @googlenest send me your best tech plz sos 🙏
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Cito
(@cito456) reported
So one of my nest camera just suddenly stops working after 3 yrs and @googlenesthelp @googlenest tells me there is no where I can get it repaired. So I'm stuck with and 800. Purchase and suppose to pay for a subscription for something that's not working?
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Jackson JR
(@cusekingdome) reported
@googlenest hi my nest thermostats will no longer connect to my wife network and it will not detect any other networks please help!
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Tom Wilk
(@wilkth01) reported
@googlenesthelp I recently bought two Nest e Thermostats for my home. One is working perfectly, but the other won't connect to wifi or Nest app. I've tried all troubleshooting steps, but seems the product is defective. Please help!
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Zach Petersen
(@zpetersen) reported
@paulrobichaux @googlenest @ecobee I've been running an Ecobee thermostat for probably 5 years now and its great. I also don't have to worry about any Google/Nest nonsense. Support the one time I needed it was great and identified a problem with my furnace rather than the thermostat.
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Sean OConnell
(@techsean) reported
@googlenest what a poor job your support group has done. Very disappointed in @googlenest and @google for not solving my issue.
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Galego Galeginho
(@sougalego) reported
@carrier Your Cor system is down. Again. For 30 hours. Anybody know if @googlenest or @ecobee will work with that system?
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JMP
(@JMP63916915) reported
Help! I purchased a @googlenest #googlenestwifi from ebay brand new in January! Past 3 weeks I have constant dropped signals! Xfinity determined modem is fine but the router is the issue. What can I do since i didn’t purchase the Google nest WiFi from a retailer? Warranty? #wifi
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