Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • HopeOprahVidal Hope Vidal (@HopeOprahVidal) reported

    @googlenesthelp @googlenest hi google, I have sent several direct message for help and still no one is getting back to me. I have been trying to resolve the issues since September. Could someone get back to me please

  • JMu3ll3r Baconisgood4u (@JMu3ll3r) reported

    @googlenest Thanks again for your help....that was the problem I got it fixed thanks again

  • LoveRescuePups Lou D (@LoveRescuePups) reported

    @googlenesthelp This issue just started for me 2 days ago. I have restarted, reset, entered wifi info manually, and reset my google neat router. Nothing works to get my best thermostat back online.

  • rachmcall RachMc (@rachmcall) reported

    @googlenest password reset email does not arrive and is not in Junk / Spam please help

  • CP25813683 C P (@CP25813683) reported

    @googlenest if you are looking for mesh network setup, I would have second thoughts regarding this expensive setup. Reliability and stability are an issue, along with support. More to come based on my actual experience using Nest WiFi...

  • jpaceyphoto Jason Pacey (@jpaceyphoto) reported

    @googlenesthelp The other thing to note is that the thermostat won’t hold its charge. When it’s on its base it quickly loses charge and shuts down. I’ve tried recharging it using the USB port in the back of the thermostat and then putting it back on the base when it tells me to......

  • Mark3yWard mzyvn6 (@Mark3yWard) reported

    @googlenesthelp @Gadgetboy1980 Is Nest down again ?

  • dysfun_ky dysfunction (@dysfun_ky) reported

    @googlenesthelp @emmymegannety Hi, I am having the exact same issue. 2 brand new Nest Minis, seem to be working fine but I can’t add them to a speaker group because it says they aren’t connected to the WiFi

  • LizWoodRealty Liz Wood Realty (@LizWoodRealty) reported

    @googlenest is there any human support for products? I bought a Yale / Nest door lock and it won’t connect. I think the Connect is broken.

  • dwaynethecrocj2 dwaynethecrocjohnson (@dwaynethecrocj2) reported

    @RealRex05 @googlenest A good way to help is just to throw it away and buy an Alexa. What? No im not sponsored by Amazon!

  • CooperPierce16 Cooper Pierce (@CooperPierce16) reported

    @googlenest I’m setting up my new google nest WiFi and I’ve got to the screen where the nest is trying to connect to my device, but the problem is that I’m connect to the nest but it doesn’t register that! It’s giving me a lot of trouble and your help center isn’t working at all.

  • jpaceyphoto Jason Pacey (@jpaceyphoto) reported

    @googlenesthelp my thermostat has lost connection to my Wi-Fi and I’ve tried all the reset procedures on your help page but no joy. Not showing w5 error. Was working perfectly until yesterday. Help please

  • anaisbetts ani betts (@anaisbetts) reported

    @googlenest Google Pixel 3 / Samsung Galaxy S20, reinstalling doesn't help

  • SparkGoddess Andromedia (@SparkGoddess) reported

    @googlenest my devices aren't responding when asking to play songs. Two year old loves kid songs at night and streaming white noise in other rooms not working. Reboots didn't help

  • IronicHandle Nujad Bolivar (@IronicHandle) reported

    @googlenest help my home in the Google Home app was randomly deleted 🚨

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