Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkbrumLFC Mark Bridgewater (@MarkbrumLFC) reported

    @googlenesthelp hi, I was wondering if you could help regarding a enquiry about the nest thermostat.

  • ShawnBechard Shawn Bechard (@ShawnBechard) reported

    Funny, my security cameras went down around that time. For no apparent reason, they said my billing defaulted back to it's old credit card. @GoogleNest @RCMP @KimberleyRCMP Nope, nothing fishy about that.

  • huggyosi david ross (@huggyosi) reported from Minneapolis, Minnesota

    @googlenesthelp I’m getting the w-5 error tried everything can you help

  • DipBisui Dip Bisui (@DipBisui) reported

    @googlenesthelp my Gmail account was disabled 77 days ago and I try to restore account many time but google doesn't response. Please help me and enable my gmail account immediately it's very very important to me.

  • wbrooksbrown Brooks Brown (@wbrooksbrown) reported

    @Google @googlenest @googlenesthelp No response yet? Make my Google NEST cameras work n the Nest app or u can refund me 4 these pieces of trash that only work in Google Home crappy app. Why not just Google Cam? Putting Nest n the name is misleading & it should work n Nest app!

  • Sr1Tony Dean Stanley (@Sr1Tony) reported

    @googlenest your smart thermostat isn’t as smart as I thought. Nothing is wrong with anything and this **** is still saying no power to Rh. 🤬 about to see what these other companies are offering

  • DGreyB Daniel Bouquillon (@DGreyB) reported

    @googlenesthelp my nest won't connect to wifi. Reset it, moved it to a closer range, swapped out in a different room. Won't see any wifi networks. Please help.

  • WaileaSunsets Hana Hawaii (@WaileaSunsets) reported

    @googlenesthelp do not buy #googlenestcamera they break down constantly- their support team spends half hour making sure y r who u r- then disconnected- $500 to fix each camera - junky cameras

  • ollogii Caroline (@ollogii) reported

    @googlenesthelp I have sent you a message as I am having terrible connection issues

  • wbrooksbrown Brooks Brown (@wbrooksbrown) reported

    @Google @googlenest @googlenesthelp Hello? MAKE THESE CAMERAS WORK IN THE NEST APP! WHY IS IT SO HARD TO DO THIS OR EVEN TO RESPOND?! NEST SHOULD HAVE NEVER SOLD TO YOU! ZERO STARS FOR THIS GARBAGE! SUPPORT IS NON-EXISTENT! ZERO STARS THERE TOO!

  • Clairerowey Claire Rowe (@Clairerowey) reported

    @googlenest the Nest app home/away feature no longer works, see hundreds of complaints on the Google message board and on the App Store reviews. Spoke to support 4 times and just go round in circles. My heating does not switch to Eco when I’m not in! Please fix the app!

  • RiversideAV Matt Smith (@RiversideAV) reported

    @googlenest This has to be the worst customer support. I'm a Nest PRO and I cannot get VIP support to replace my customers defective learning thermostats after 3 months and 25+ cases.

  • jlrdfw Rubies are Red... (@jlrdfw) reported

    @googlenesthelp nest guard has been offline for several hours and Wi-Fi and Internet are fine. Unplugged/ plugged back in. Anything going on?

  • xlevix10 Levi (@xlevix10) reported from Marysville Estates, Ohio

    @googlenesthelp is Google Assistant currently down? At least Assistant on Home devices? Every one of my Nest devices (3 minis, 1 Hub) say "something went wrong, please try again in a couple of minutes" when I try using them.

  • mrsunnymatharu Sunny Matharu (@mrsunnymatharu) reported

    @googlenesthelp My nest thermostat shows up all OK in the Google Home app but not on my shared users, ie wife's phone. She can see and control all the other devices (lights, nest mini etc) but not the nest thermostat. It's greyed out and unable to click on it. Can you help?

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