Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • joei19 joei19 (@joei19) reported

    @googlenest please, please think twice about subscribing to this service after having now spent the better part of 4 hours trying to get my service cancelled. Ugh! What a nightmare.

  • kithrup Sean Eric Fagan (@kithrup) reported

    @googlenesthelp @googlenest Multiple clients do experience the other issue, wherein I can ping the main, routing AP, but cannot get DNS from it. But not *all* of the clients have that problem, usually.

  • AcerbicRed Scouse African® (@AcerbicRed) reported

    Some tips: Buy a @googlenest or similar brand of connected smoke alarm with carbon monoxide detector. Trust me it’s worth it! Leave some windows open in your house if you are leaving pets at home, even if it’s just to help with the funk!

  • mekquirik Dr. Satenik Margaryan (@mekquirik) reported

    @jaybrannan I agree! Why isn't there a humidity detector in a smoke detector for our @googlenest? Seems like an easy problem to fix.

  • joei19 joei19 (@joei19) reported

    @googlenest no wonder subscriptions are falling when a subscriber isn’t able to get anyone on the phone who can help

  • Mountaineers80 That Guy (@Mountaineers80) reported

    @JimBobFisherman @googlenest Let me come over and fix it lol

  • rosekin23069596 rose king (@rosekin23069596) reported

    @googlenesthelp hi google Do you have suspended me for no reason so can u help bc i need it and why the do u Suspend people with out telling them why

  • Malteaser379 Malteaser (@Malteaser379) reported

    @googlenesthelp Is this normal? I’ve told you I have a problem with home away assist not working on all three if my thermostats. I’ve spent hours sending you screen shots and explanations of what is happening. Your customer services are useless and still I have three thermostats that don’t work

  • joei19 joei19 (@joei19) reported

    @googlenest the company won’t help me cancel my subscription. help!

  • jeffhay26 Jeff Hay (@jeffhay26) reported

    @june_bug_june @googlenest My Nest stopped connecting to the internet after 2.5 yrs. The support person said there was nothing they could do to repair it and suggested I could go and buy a new one - no rebate offered! WTF? The one key benefit of this unit is to use it remotely. 😡

  • vlexisbar 💖 (@vlexisbar) reported

    I absolutely hate our @googlenest. On the hottest days, our air suddenly stops working and in the coldest nights suddenly our heat stops working. Get your **** together.

  • bonets_it Marco Bonetti (@bonets_it) reported

    @googlenest since 10 days my nest is connected (from indications on the device) correctly but the app says it is “offline”. Can you pls help? I tried reconnecting the app but still no joy

  • edithperez1983 Edith Perez (@edithperez1983) reported

    @googlenesthelp please help! My nest thermostat has completely lost wifi and will not find any networks. I have rebooted it several times and restarted my wifi router. Nothing works

  • MalloRae Mallory Ream (@MalloRae) reported

    Oh @googlenest I am pretty upset with you. I have a bad detect but since I'm out of warranty I can't get a new one.. I can't even buy a new one.. you have them, but you just cant give me one and that is pretty ****** since I've been a customer long enough to go out of warranty..

  • slashequip Sam 🐙 (@slashequip) reported

    Bought a load of @googlenest stuff. Created a new gmail account for the house. Set some devices up. Google disabled my account and now I can't access anything. Have to wait ~2 days to get a reply. Great. @googlenesthelp help a brother out?

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