Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • 2pug4u Michael Phillips (@2pug4u) reported

    @googlenesthelp hi, my nest can’t find my wifi suddenly. I have restarted my router, restarted the nest…nothing. Please help.

  • TBlevins77 Tony (@TBlevins77) reported

    @jordanfd @googlenesthelp Jordan it’s like calling Comcast. You’re dealing with a level 1 tech who is reading through a script and unable to deviate from it despite knowing their is a larger problem at hand. I reported the same 2 days ago. My app hasn’t reported usage in 4 days

  • marcs3211 Marc Schwab (@marcs3211) reported

    @AVAYKTM @googlenest @googlenesthelp I’m have the exact same problem. Do you have any idea when this will be fixed?

  • JustLiam_89 Jüst Lïäm (@JustLiam_89) reported

    @googlenest @googlenesthelp @madebygoogle been having trouble with 8 nest protects continually going off, saying expired, and will not connect to WiFi despite router/device resets 4 wired, 4 battery. Same issue with all. UK customer. Help!!!!!

  • AitkensDrum Judging EBTs:guilty (@AitkensDrum) reported

    That's it started. Mrs comes in "I'm freezing." That's an exaggeration. "yes, but it's not as warm as it was". @googlenest I badly need a password protect system to get heating over 18 degrees, help!

  • JCPhillipsRadio JC Phillips (@JCPhillipsRadio) reported

    As a huge fan of @Google I have to say, the @googlenest wifi is the biggest piece of garbage. And, I HATE LEVEL 1 tech support. They have no idea what they are doing.

  • jordanfd Jordan DeJarnette (@jordanfd) reported

    @googlenesthelp My Nest thermostat is showing no usage for the past three days (even though I know it ran, and there were no outages). I see many other users are also having the same issue. What is going on?

  • jordanfd Jordan DeJarnette (@jordanfd) reported

    @googlenesthelp Resetting the device, clearing the cache, reintegrating my Google account, removing it from my "Home" in the app....This seems to be a widespread issue, that's impacting more than me (based on a quick Twitter search). So I'm guessing this is an issue on Google's end.

  • OfficialSha5 OfficialSha (@OfficialSha5) reported

    @bone1980 @googlenest Jimmy, yes!!!!! All google products are pieces of ****!!! 👏🏾 They never last, and Google doesn't stand by its faulty hardware. Good on you for keeping it real. I'm sure they're lying in your DMs right now talking about "tRoUbleShooTing" aka "unplug the device" 🌝

  • daRealAliHafezi Ali Hafezi (@daRealAliHafezi) reported

    @googlenesthelp Yes I see the W5 error in network setting on my nest.

  • haleysnothere21 h (@haleysnothere21) reported

    my apartment is 80 ******* degrees right now. @googlenest is absolute trash

  • ziadh1 Ziad Hamed (@ziadh1) reported

    @googlenesthelp Nest .. .you said my serial number was outside the warranty to replace wifi known issue by Google nest but unit was bought last year. you should honor replacement . i don't think i will ever consider buying Google product

  • Christo25729652 Christopher Lay (@Christo25729652) reported

    @googlenesthelp I have came into an issue with my nest not finding any networks at all inhave read this is a known issue and took all the troubleshooting measures to fix as well as almost an hour with tech support where the answer I got was it must be my internet. Which makes no

  • daRealAliHafezi Ali Hafezi (@daRealAliHafezi) reported

    @googlenesthelp my 3rd gen Nest thermostat hasn’t connected to wifi for months - TD004 (3.65) error code anytime I try to connect. Defeats the whole purpose having Nest. Could you help?

  • joshabartley Josh Bartley (@joshabartley) reported

    The last @googlenest I'll ever buy decided that at 12:20am to loudly chirp to tell me the CO2 sensor expired. The silence button, worthless. The app told me the same thing, but it's 12:20am, chirping. Wtf am I supposed to do. Smart device meet hammer. cc @internetofshit

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