Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • LanaBoss Lala LaBelle (@LanaBoss) reported

    @googlenesthelp @gmail Thank you nest.Please help me revert to the last update. It updated and removed my profile that I've had for over 10 years. It acts like it's a brand new account and there's no way to edit!!!! Please helpppp! @gmail

  • HACK__TOOLS HACKTOOLS (@HACK__TOOLS) reported

    @LanaBoss @googlenesthelp @gmail Send me a direct for help

  • simonesguerra Simon Esguerra (@simonesguerra) reported

    @googlenesthelp nest learning thermostat not connecting to wifi. Need help

  • NoDrLeftBehind Melissa Briley (@NoDrLeftBehind) reported

    @googlenesthelp I Need help fixing my thermostat that has won't pair with my wifi

  • ZupeRok Rok (@ZupeRok) reported

    @googlenesthelp Hello. My nest 3rd gen thermostat stopped connecting to wifi. Purchased at Amazon Mexico. Could you help me? Tnks.

  • Quasi635 Waqas Saeed (@Quasi635) reported

    My @googlenest thermostat stopped working days after the warranty ended. Google Support told me to "go buy a new one". Why, so it can go bad again after 2 years and 3 days? @googlenesthelp, I really wish you stood behind your products better than this

  • adamsiebs Adam Siebenman (@adamsiebs) reported

    Dealing with @googlenest customer service might be the all time new worst experience

  • michaelrocky00 ✈️Rocky ⛈ (@michaelrocky00) reported

    I can’t seem to find any straight answers online - I had trouble using @googlenest Wifi (the old G-WiFi’s) with sky, but for complicated reasons will soon be moving to BT FTTP. Will Google wifi work with BT? They’ve been gathering dust!

  • brantlyperk Brantly Perkins (@brantlyperk) reported

    @googlenesthelp Just want to say thank you and that it was completely badass of you to notice that my Nest Wifi Router has been very frustratingly having an issue with being offline for a while now and YOU contacted ME via email and offered to replace it. #awesome #greatsupport

  • StephOnComedy Stephon Walker (@StephOnComedy) reported

    @googlenesthelp I don’t feel like I, or any of the other customers who are dealing with this problem, are being heard. It’s been more. than. a. year.

  • forrestshaw Forrest Shaw (@forrestshaw) reported

    I only tweet when there is something very important that I think everyone should know. Don’t buy @googlenest I did. It broke and now they want to charge me $200 for a new one. They also may have told me I was fat and that they didn’t like ‘Poor Decisions’ on @PrimeVideo

  • IamNickRoper Nick Roper (@IamNickRoper) reported from Stockport, England

    @googlenesthelp @madebygoogle hi guys I’m on about 1-3687000031708. Still waiting for a response from a senior person and was supposed to be contacted by a manager yesterday but nothing. I’ve wasted 6 hours on phone and live chat trying to get this resolved. Please help

  • LanaBoss Lala LaBelle (@LanaBoss) reported

    @googlenesthelp Please help me revert to the last update. It updated and removed my profile that I've had for over 10 years. It acts like it's a brand new account and there's no way to edit!!!! Please helpppp!

  • mulamvenky Venkata Reddy Mulam (@mulamvenky) reported

    @googlenesthelp I am getting error saying No network found and failed to connect while doing manual connection by entering WiFi credentials. Device and my router in same room (hall way). The working thermo stat is in bedroom in other floor. So shouldn’t be an issue.

  • crewless Chance Shirley (@crewless) reported

    Today’s home improvement tip: if you have a @googlenest thermostat, rip it off the wall and throw it in the garbage can*. *dispose of it responsibly

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