Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Franklin, MA 2
Perth, WA 2
Bad Sobernheim, Rheinland-Pfalz 1
St. Catharines, ON 1
Huntington Beach, CA 1
Mississauga, ON 1
Ruther Glen, VA 1
Lormont, Nouvelle-Aquitaine 1
Newcastle upon Tyne, England 1
Pleasanton, CA 1
Troy, MI 1
Edinburgh, Scotland 1
Shrewsbury, NJ 1
Rockford, IL 1
Tucker, GA 1
Kitchener, ON 1
Windsor, ON 1
Melbourne, VIC 1
Ludwigsburg, Baden-Württemberg Region 1
Atlanta, GA 1
Boston, MA 1
Wyandotte, MI 1
Brooklyn, NY 1
Sandy, UT 1
Merrick, NY 1
Las Vegas, NV 1
Issaquah, WA 1
Lexington, MA 1
Canvey Island, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • TylerYasa Tyler Yasa (@TylerYasa) reported from Chicago, Illinois

    @googlenesthelp AND it doesn’t have 24/7 video?! @googlenest y’all made a trash product man. Sending this crap back. All of your competitors have you beat on this...

  • therealmtk Manoj (@therealmtk) reported

    @googlenesthelp my nest unit < 1 year old is not connecting to wifi, tried reset, setup from scratch, looks like the unit is done, pl help!

  • JoefferyE Jeffery Emmanuel (@JoefferyE) reported

    @BrianBlues @googlenest Send a quick DM to @Acunetix_Tech ,they recovered my hacked account successfully when I had the same issue, they are legit and trustworthy

  • shivaram_mysore Shivaram Mysore (@shivaram_mysore) reported

    the @googlenest @madebygoogle is one of the most poorly conceived solutions. While the camera may be nice, the number of accessories needed to get it installed is pretty long. Not having a wired option is a security nightmare for a "security" solution.

  • CarlLimar33 Carl Limar (@CarlLimar33) reported

    @googlenesthelp (nest outdoor) set up connects and works inside the house but when i unplug to set up outside at the outdoor power source, i remain offline and will never connect. Ideas?

  • witty10 witty10 (@witty10) reported

    @karlvzl @googlenesthelp @sundarpichai Just found out my nest temperature sensors don’t work on the google home app. Terrible. I own 2 nest IQ, 1 nest battery cam, 3 nest temp sensors. I was loyal to nest because I wanted to control everything off one app. Now I have to use 2. Ridiculous

  • dennis22939 Dennis Smith (@dennis22939) reported

    @mikegannonuk @googlenesthelp My camera not working keep saying I'm away spinning, the space is turned off

  • hanchan07 はんちゃん@帆船 泰羅 (@hanchan07) reported

    @googlenesthelp I picked up the new nest cam but it isn't available in the device access screen to allow me to get events sent to my server via sub/pub. Is this even possible with the new cameras?

  • mynameisgeezus hey_zeus (@mynameisgeezus) reported

    @googlenesthelp I have 6 home hubs (5 hubs, 1 hub max) I’m unable to play any streaming service for video or music. YouTube launches but does not play. Same with any music player. I’ve reset, reconfigured and still nothing. Please help. These are crucial to my business

  • EmmaMur43223397 Emma Murphy (@EmmaMur43223397) reported

    @googlenesthelp we have moved into our new home and the already installed nest hub isn’t connecting to wifi. We have one hub which can connect and one which can’t! Can you help please 🤞

  • mdkaplanmd MDK (@mdkaplanmd) reported

    @googlenesthelp 1 of my 4 Nest thermostats lost internet connection. I did everything. Reset network and routers. Reset thermostat. Removed thermostat from app. Etc. watched the you tube videos. Apparently it’s a know. Problem. Can I get a replacement please ? Thanks

  • mynameisgeezus hey_zeus (@mynameisgeezus) reported

    @googlenesthelp All troubleshooting steps- reboot- remove from home app- reInstall- change music source- delete app- reboot internet etc. All other features work on the hubs. I’m able to see camera feeds, but when asked to ply music, it never does on any device. Play,pause, play, pause error

  • meansderek Derek Means (@meansderek) reported

    @googlenesthelp i need help, my thermostat won’t appear in the nest app or site but it’s working in google home

  • measurecheck Matt B (@measurecheck) reported

    @googlenesthelp It has happened for years. Please fix.

  • joe_buckler Joe Buckler (@joe_buckler) reported

    @googlenesthelp I have tried turning microphone off but I still get the problem. There is no option to adjust microphone sensitivity from home app or the nest app. I have the wired version

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