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Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tampa, FL 1
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hesse 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Lisbon 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • HrishiHirway
    Hrishikesh Hirway (@HrishiHirway) reported

    Wow, @googlenest sucks. After 2+ hours of frustrating customer service calls where they tried to blame the issue on my HVAC system, they finally conceded that the Nest thermostat stopped functioning properly for no reason—but they won't send me a new one. I have to buy one.

  • melanied333
    Melanopolis 😷 (@melanied333) reported

    @HrishiHirway @googlenest This happened with my @Apple Mac book air. Hours on with customer service over faulty keys that all of a sudden started repeating after a system update no matter all the trouble shooting. They finally said my only option is to send it in for hundreds of dollars in repair costs.

  • JuicyFruit527
    JuicyFruit (@JuicyFruit527) reported

    I had trouble setting up my new google nest hub. Just couldn’t connect to my wifi and I know NOTHING about this stuff. I contacted @googlenest support via Twitter and they helped me step by step and it finally works!!!!

  • ringmeunp
    TLC (@ringmeunp) reported

    @googlenesthelp Guys, whan are you going to update and solve issues with Nest Audio and Wifi, there are too many disconnections, and don't say it is related to our wifi, cause i have also a google home ... no issue with it ... :( thanks for your reply

  • WhiskySails
    Ari Shapiro (@WhiskySails) reported

    @HrishiHirway @googlenest IMHO, the biggest problem is that your status may help you reach resolution while others are left to continue dealing with their BS

  • CrystalJRamirez
    Crystal Ramirez (@CrystalJRamirez) reported

    Pairing 2 Nest Audio speakers together & then Bluetooth connection to chromecast causes serious lag in audio to visual 😕 how can we fix this? I was hoping for surround sound, delay bar doesn't work either @madebygoogle @googlenest @CNET

  • twistedpixel8
    Scott Fotheringham (@twistedpixel8) reported

    @googlenest hey, my outdoor 4K IQ cam is refusing to “save” whatever decisions I make on new faces it sees. It’s just keeps showing me the same ones over and over asking if I know them. Is this a known issue right now?

  • DaviesNow
    daviesnow (@DaviesNow) reported

    The perils of online shopping... A lack of human connection when problems arise. Deeply disappointed with @google customer service, as it fails to help customers of earlier generation @googlenest products. #HeyGoogle

  • ChoiceCut
    put a gamer in the white house (@ChoiceCut) reported

    @HrishiHirway @googlenest I have a Pixel and would absolutely love to evangelize about them except for the many, many horror stories people have shared about basic warranty repairs. Google is so afraid of committing funds to things that you're in for a bad time if you even need to contact support once

  • firehens
    Cleveland Henry (@firehens) reported

    @googlenesthelp @googlenest despite following every troubleshooting article, still can't get my thermostat to connect to WiFi - w5 error

  • HrishiHirway
    Hrishikesh Hirway (@HrishiHirway) reported

    I feel like retail customers are pretty quick to forgive a tech issue, or a problem with an order, if they're met with kind, apologetic service. It can even spur on more loyalty! So going this way with it…I mean, what the heck, @googlenest? I don't get it.

  • jonhawkins
    Jon (he/him/his) ✊🇺🇸🌈 (@jonhawkins) reported

    @HrishiHirway @googlenest Almost as if quasi-monopolistic control of entire markets is a bad thing!

  • KTesque
    K @ t i e (@KTesque) reported

    @googlenest I just haven't had the time to do stuff. I just changed the name of my playlist to Xmas instead of Christmas as a work around. I'd love to help Google because I have all Google products and like to fix issues. If I have time I'll DM you guys. My two-year-old keeps me busy.

  • WhiskySails
    Ari Shapiro (@WhiskySails) reported

    Well that's disappointing. @HrishiHirway experienced what loads of consumers face, and tweeted about it (corporations not responding well to customer service issues), regarding a @googlenest problem. He's since deleted the tweets; my guess is Google gave him special treatment.

  • tomnorman
    tomnorman (@tomnorman) reported

    @TPLINKHelp @googlenesthelp my Tapo mini smart sockets won’t connect to my google home mini. I’ve followed all the instructions... any help?

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