Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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David
(@AmazinDavey) reported
@googlenesthelp I was told days ago that I would receive a shipping label so I can send back a defective Google Home Max speaker and receive a replacement, but I've been put around what feels like an endless loop by support. Please help.
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Jason Karns
(@jasonkarns) reported
@googlenest Being unable to see the actual date of a reminder message seems... like bad design.
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Angelo Saks
(@NBKGRK) reported
@googlenesthelp is there an issue with notifications? Currently getting notified 15-20 minutes after camera records person. This is worse than normal!
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lisa
(@panpan6222) reported
@googlenest I can't delete routines in the google home app. I updated to see if it was the issue and it's not.
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Gary Criswell
(@GaryCriswell) reported
Hey @googlenesthelp since yesterday my Nest hub has been saying there is a glitch and to try again. I'm also not and to use assistant on my Pixel 5. It just says Can't reach Google at the moment.
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redpaperrose.com
(@redpaperrosecom) reported
@googlenest nest hello is connected to stable wifi. I can view it any time without issue. However if anyone rings it i get the following: 1) app fails to open up and show live view 2) i can close the app and then reopen it, live view shows after about 1 minute (by which time person has left)
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Geen
(@Geen82) reported
@googlenest I have a 2nd gen (puck). I've tried resetting it from the Home app and streaming a 20 minute video from YouTube to see if it had the same problem (YouTube worked fine).
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Adam T
(@AJBeaks) reported
@EkomAK @googlenesthelp @googlenest If it's of any use, the issue ended up being with the bridge. I had to reset to factory settings and reload everything. If you have a square bridge there is a tiny hole on the back to reset with a pin. Doing this worked, but it forgot everything!
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Pete Skomoroch
(@peteskomoroch) reported
What's the best way (if any) to get real @googlenest customer support? Can any friends at Google help point me in the right direction before I cancel my subscription?
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micky
(@MICKYIMP) reported
@googlenesthelp when are you guys going to do the update to fix the nest detects from going off like
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AJ Wold
(@ajwold) reported
@googlenest I own multiple chromecasts and like clockwork they break after a year. The chromecast gen 2 in particular is the worst with needing factory resets constantly to keep it functional. Constant crashing and freezing on gen 1-3 in general. I regret each purchase.
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Jack Hanlon
(@JHanlon) reported
@peteskomoroch @googlenest Same experience, *insanely bad* customer service. After 6 months of efforts that completely failed and wasted time they told me the product was out of warranty anyway, and even though it never worked out of the box I was out of luck.
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David Hay
(@dhay55) reported
@googlenesthelp Still awaiting an email allowing my return to be completed. This shouldn’t be this difficult. I’m going on a month with a broken thermostat.
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cheekydollar
(@cheekydollar) reported
@googlenesthelp UK. Tried removing device, reinstalling app. Been through it with your colleague on chat. They said it's weird I got the data so early after install. But all seems a bit weird considering other having same issue.
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Dave Shields
(@aykonsilvers) reported
@googlenest I need some help with. Google WiFi Spot. It was previously in my old home and we moved to a new house with new ISP. I did a factory reset and it allows me to attempt to add but then it fails at the “connect to WiFi” stage