Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • nicolasgrcia Nicolas Garcia (@nicolasgrcia) reported

    @googlenest @expressvpn I've already tried, but they can't do anything because it’s not possible to configure my Orange Livebox router and my issue is precisely to bypass the detection of the router in wifi so their help doesn’t concern my problem. Thank you anyway!

  • theAdamGreen Adam Green (@theAdamGreen) reported

    @thePaulCohen @ring @googlenest At issue is I need battery-powered doorbell.

  • Choreyknows El Gapo Junior (@Choreyknows) reported

    @googlenest If you could help me stream ESPN to my tv via my chrome cast, that would be helpful

  • ikru007 srikanth (@ikru007) reported

    My google nest will not detect or connect to wifi. It worked for 1 month and then one day stopped working. Tried resetting the router and the nest but no luck. Nest keeps searching for wifi. Help needed urgently!! @googlenesthelp @googlenest

  • TheHeistMonkey Heist (@TheHeistMonkey) reported from Surrey, British Columbia

    @marcoarment @googlenesthelp My nest smoke detectors had the same issue. I had to use my Pixel 2 to make it work.

  • alexdalfonso1 Alex D'Alfonso (@alexdalfonso1) reported from Toronto, Ontario

    @googlenest products and customer service are literal garbage. Been on chat for two plus hours to hear "you're one week out of warranty, you'll have to buy a new unit." Apparently one can't reasonably expect to have a google nest device to last 2 years and 1 week.

  • SaSa1175 Sarah (@SaSa1175) reported

    @googlenest Did all of what you said and still says offline

  • alexdalfonso1 Alex D'Alfonso (@alexdalfonso1) reported from Toronto, Ontario

    Was forwarded to a senior technical specialist to help me troubleshoot. Spent 20 minutes reading my issues and responded with "the unit is end of life. You should buy a new thermostat, we come out with new ones every year". Almost like its designed to fail at 2 years @googlenest

  • peaceandprotect Name cannot be blank (@peaceandprotect) reported

    Hi @googlenest . First thing I asked and you have many asking the same thing. 'How do I know what present temp is? ' Apparently it's the number you can see on the display. Bad u.i. .. think u need to have a 'current temp ' title or something. No need to thank me

  • topham Mark Topham 🇨🇦 (@topham) reported

    @marcoarment @googlenesthelp It's a "solved problem" so it doesn't interest Google engineers. Like most things they let rot

  • benhayesnyc Ben Hayes 🤷‍♂️ (@benhayesnyc) reported

    @marcoarment @googlenesthelp i had an issue with IGMP proxy on my fios router causing instability with nest fwiw.

  • Asante_P Patricia (@Asante_P) reported

    @googlenesthelp we have been waiting 3 weeks for a response to an open enquiry - our thermostat is not working and it's freezing! Is any staff around to help?

  • Jonas_Dev_ Proud Viking Jonas! (@Jonas_Dev_) reported

    @googlenest Hi! Our Google best mini seems to be less reactive to "hello Google" or do nothing at all with what I say and stop listening. Any idea how to fix?

  • Bradders1012 Anna Bradley (@Bradders1012) reported

    @googlenesthelp H71 error message. There are no lights on the heat link. It is dead. The boiler works as I get hot water BUT I HAVE NO HEATING as that will not work independent of the thermostat

  • rharkins2009 ryan (@rharkins2009) reported

    @googlenesthelp Ok thanks, working with your agent on an issue they said the reccomended number is only 6 points which I found strange

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