Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Tampa, FL | 1 |
| Escondido, CA | 1 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| London, England | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Malteaser
(@Malteaser379) reported
@googlenesthelp Last week I was asked to spend three days with the home away assist switched off. I did that and sent the screen shots. The CS representative told me it showed the thermostat worked with the schedule. Yes! 😡I know that. It’s the home away assist that is not working.
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Bedrohte Art
(@Eisbr1) reported
@rmattila74 @googlenest I have same problem. Is there a solution?
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💖
(@vlexisbar) reported
It’s so inconvenient to keep having to call maintenance every time it stops working. I work from home with my kid I don’t need people in here every week messing up my schedule bc our @googlenest is a POS
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beto
(@EspinozaTerron) reported
@googlenesthelp hello, my Nest Learning Thermostat has lost connection to my WiFi and can’t find any networks. I restarted the device, did a network reset, router reset, and even factory reset yet it still can’t find a any networks. Could you please help out?
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Lindsay 🎮 Who Pressed Mute on Uncle Marcus?
(@WitchOats) reported
@googlenesthelp It’s not just me. It happened after the last update and my spouse’s app is doing the same thing as a result. Reinstalling won’t help. It’s related to the update.
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Goatmasterfunk
(@Goatmasterfunk) reported
Used to have a @googlenest smart thermostat and it was the most over-engineered, infuriatingly unreliable, buggy piece of tech in the house. I’ve switched it for a @HiveHomeUK and am so impressed. The Support desk are also fantastic. @googlenesthelp were useless
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#RARAforMayor
(@zogdila) reported
@googlenesthelp I have been locked out of my google account and now I cannot use any of my Nest products. I have set up 2FA properly but I still can’t get into my account. Please help!
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Curtis W. McAuliff
(@curtismcauliff) reported
Hey @ASUSUSA, if this firmware update actually fixes the AC3100 I just replaced with a @googlenest (which works flawlessly), you lost a customer forever. 6+ months same DNS issue w/ zero acknowledgment from @ASUS it was legit. Abysmal customer service.
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Stephen Mellish
(@stephenmel) reported
@jonmaddison @googlenest @NodeRED That’s a bit poor and surely a basic requirement for a thermostat that’s been out for a while? We have Heatmiser here as Nest couldn’t manage underfloor heating when we had it installed, it’s a decent system even if the interface is a bit clunky
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An tUasal Ginideach
(@Johnnymc_hicks) reported
From time to time #tunein can't find @RTERadio1 @RTERnaG etc. on my @googlenest speaker. Is there anything I can do to fix this?
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That Guy
(@Mountaineers80) reported
@JimBobFisherman @googlenest Let me come over and fix it lol
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J 🦅
(@J_Tatum4) reported
@Tyrus_J11 @googlenest Yea this **** is legit
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Run DMc
(@dimitrimckay) reported
I give up on @WyzeCam - every single god damn time I need them, they just *happen* to be not working. Going back to @googlenest - so friggin’ done.
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Mallory Ream
(@MalloRae) reported
Oh @googlenest I am pretty upset with you. I have a bad detect but since I'm out of warranty I can't get a new one.. I can't even buy a new one.. you have them, but you just cant give me one and that is pretty ****** since I've been a customer long enough to go out of warranty..
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Lindsay 🎮 Who Pressed Mute on Uncle Marcus?
(@WitchOats) reported
@googlenesthelp I’m not sure how to check which I have? The unit’s back says K7KMNL and the app says Model Display 4.8, I don’t know if either is what you’re looking for. The unit itself displays the temperature, it’s solely an app issue. The app is version 5.68.0. I’m in Canada.
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