Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • wellsyboy david wells (@wellsyboy) reported

    @googlenesthelp trying to contact you non stop heating is not working really need some support as it’s pretty cold!!!

  • hodgeshc H. Courtney Hodges (@hodgeshc) reported

    @g0rgeousge0rges @GELighting @googlenest Thanks I hope this does mean something, but I gotta be honest... the poor tech support worker may just be doing the best they can to make you feel good, so that they get the positive review they need to get their next paycheck...

  • Canadian88 Chris Vollick (@Canadian88) reported

    Anyone have a @googlenest thermostat and migrate to Google Home Account? I did the migration of my account this weekend and now google home keeps switching my thermostat to “Away” when I’m actually at home. #help

  • Wumblz (╯°□°)╯︵ zlqɯnM (@Wumblz) reported

    @googlenest The Philips Hue hub is right next to the router. There are bulbs in the same room as the hub and the router, all the google homes in the house have the same issue.

  • TaylorMaracle2 Taylor Maracle (@TaylorMaracle2) reported

    @googlenesthelp I was supposed to receive a free google nest mini for signing up with SiriusXM and never got it. Can you help me?

  • RaleighBoyMayor The Mayor Of Raleigh, NC (@RaleighBoyMayor) reported

    @googlenest I haven’t gotten any messages, just slow loading video

  • mbrown038 Keith (@mbrown038) reported

    @googlenest I need help with broadcasting. I was apart of 2 homes and things would cross over. So I left my in laws house on google home and just kept my home. I’m still having issues when I broadcast a message it plays in their house as well. Any ideas on why?

  • Brightlykerry Shiney and bright (@Brightlykerry) reported

    @googlenest I have ring cameras at my house but my neighbors have ur fancy cameras. They’re always going out-missing important actions that they have to rely on my cameras for. & ur customer service is worthless. Get ur **** together

  • m__kirk Märtin (@m__kirk) reported

    @googlenesthelp could you help me fix an issue with my nest hub max? If I want to set a timer it says it's cannot do that right now. Any ideas? Every other Google device in the house works fine.

  • KahlerRick Rick Kahler (@KahlerRick) reported

    @googlenest I got the I don’t know how to help with that. What’s interesting is that I just tried flipping the command (at 5 turn off the light...) it u set stood that, but not to turn the light on

  • dogguyerik Erik (@dogguyerik) reported

    @googlenest Google just says that the device is no longer connected and then it tells me to reconnect and/or reboot and reinstall device. I can move it, sure. Don’t think it’ll make a difference. Seems to be an ongoing issue on all your online forums for customers.

  • superfungo eric uchalik (@superfungo) reported

    @aburkho4 @googlenesthelp @GELighting Can I jump in too? same issue, lights stopped working. Factory reset everything - trying for about 2 weeks, but google home app does not recognize (previously working) light bulbs. C by ge app will synced them though... no problem but then I have to factory reset them again lol.

  • Organometallica Marshall Brennan (@Organometallica) reported from Naperville, Illinois

    @lisamjarvis @googlenest Problem is that WiFi is down so I need my phone for work... and it’s the only device I have with a cellular connection. I think the real answer is to switch over to a standalone white noise generator

  • rbrtmlnr Robert Milner (@rbrtmlnr) reported

    @googlenest Your Presence feature does not work. I haven’t left my place for several days and the Presence feature is turning off and on my thermostat several times a day. Please fix this feature.

  • _mikebellino Mike Bellino (@_mikebellino) reported

    @GELighting @voteforgrant @googlenest I'm experiencing this issue now... I can't get my lights to connect through Seamless at all

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