Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • AlliHeathe Alli (@AlliHeathe) reported

    I clicked something last time and now optimize for chromecast wont pop up again and the video is jittery help @googlenesthelp

  • JoeyTParker Joey Parker (@JoeyTParker) reported

    I caution anyone who is thinking about getting a @googlenest thermostat. If you have an issue, customer service is very poor, if you can even get it. They’ll tell you “24-48 hrs” and never get back to you again. Recurrent issue. Now waiting 2 wks.

  • Apocalypse_Bard Apocalypse Bard (@Apocalypse_Bard) reported

    @googlenesthelp Hi, I'm in the UK and the issue started yesterday morning. The heat link LED lights aren't turning on at all. We are completely without heating and it's freezing here. And as I said above my wife is heavily pregnant.

  • QuteyP Qutey Pie (@QuteyP) reported

    @googlenesthelp Hi I need help with my nest mini 2. Every single time I want to use it I need to factory reset it or it keeps on saying it can’t find my Wi-Fi. I just factory reset the nest yesterday morning and by dinner time it was already telling me It can’t find wifi....

  • fatihunal34 Fatih ÜNAL (@fatihunal34) reported

    @googlenest "Failed to cast. Please try again" I am getting this error with Chromecast device, please I am waiting for help and information. @Google @googlechrome

  • qualeboy Karl Billington (@qualeboy) reported

    @google @googlenest Hey Google, my online reviews have now been seen by over 1,000 people in only a few weeks. That’s over 1,000 people now fully informed about your terrible service and won’t buy your products. Why don’t you just fix the issue? #google #googlenest

  • triwuwastaken mhailey (@triwuwastaken) reported

    @googlenest - ge c-life led lightbulbs - nope, the same issue is in the app itself. voice also does nothing

  • SSwapnasheel Swapnasheel S (@SSwapnasheel) reported

    @googlenest Let me know if there is any way to collect and upload logs. It will help you debug the issue.

  • rakutencash1980 James Cash Back (@rakutencash1980) reported

    @googlenest That is the error I keep getting. So frustrating I am just trying to get something hooked up. So starting with the nest.

  • AbundantTribe Abundant Life Tribe (@AbundantTribe) reported

    @Google How about those of us fighting for better customer service with our costly Nest Secure products? The Nest app has not been updated since Nov 2019, yet Google Home doesn’t provide the functionality needed to fully operate Nest Secure. Where’s the help? @googlenest

  • Pauldower1980 Paul Dower (@Pauldower1980) reported

    @googlenest wow does anyone else have this problem, you say turn lights off, it turns them on you say turn lights on and it turns them off, really getting on my nerves now! Didn't used to have this problem but seems to be getting worse!!! Pissing me right off/on which is it!!!

  • AbundantTribe Abundant Life Tribe (@AbundantTribe) reported

    @googlenest The worst customer service. No answers on any of the Nest products, especially Nest Secure. The Nest app has not been updated since Nov 2019 (over a year), yet Google Home doesn’t provide the functionality needed to fully operate Nest Secure. Where’s the help????

  • ChristaGrace Christa (@ChristaGrace) reported from Cleveland Heights, Ohio

    @googlenesthelp Error code NC009 (15.5)

  • elliotbratt Elliot Bratt (@elliotbratt) reported

    @googlenest Hi, uninstalling and reinstalling the app doesn't seem to fix it, as when I log into the account, it just says "problem connecting to cloud" :)

  • MhicGiollaB MhicGiollaB (@MhicGiollaB) reported

    @googlenest About 10m through two walls. The mini is saying it can’t find the Wi-Fi network but I’m using a mesh Wi-Fi system and all the other devices in the house have no problem finding the network and staying on it

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