Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
| Rotterdam, zh | 1 |
| Taylor, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Peaceful🦋Healer
(@TriciaDasilva1) reported
@googlenesthelp still waiting for u to do a simple troubleshoot, One of my five thermostats is not working I’ve been disconnected three times and nobody has had the audacity to call me back even though they asked me for my phone number they keep saying they will troubleshoot
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Manu Kumar (recruiting @HiHello 🚀)
(@ManuKumar) reported
@joshu @googlenest @googlenesthelp I find the Google Home app to be frustratingly bad… the original Nest app was so much easier to use when configuring the thermostats.
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Ryan Strug
(@ryanstrug) reported
That the @googlenest thermostat thought 4 degrees above the cool point was ok, presumably because of the bull **** eco mode, is a crime against humanity.
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Robert Kerns
(@RobbiePRguy) reported
@googlenesthelp My Nest Lock is appearing offline. My thermostat is appearing online. I am very concerned here. I am seeing something that some locks will no longer appear online starting this month. Please assist.
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Allen Edwards
(@Alleedwards) reported
@googlenesthelp I had a power outage for 30 minutes and when it came back on the thermostat would not connect. It says it can’t find any Wi-Fi connections. I’ve reset the thermostat I’ve reset my modem. The agent on the phone hit me too I uninstall the app and now I can’t reconnect.
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Mark Fauntleroy
(@mFauntleroy) reported
@googlenesthelp Need help w/Nest 3rd G thermostat. It can no longer find wifi signal and no longer holds a charge longer than a day. I've only had this for 7 months. Help.
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OLD PAINTY-CAN NED
(@Xirallics) reported
@googlenesthelp @googlenest And that's the problem. Literally every other thermostat on the planet lets me run the fan independent of heat/cool mode. I turned the system on, picked a high setpoint to run the fan for a couple hours without AC, then my schedule kicked in and it began running the AC
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datatrek
(@datatrek0) reported
@googlenesthelp YES, YES…! I have ton of recommendations and problems to share, still having issues. Happy to get on a call to talk. I switched from your competition for all home automation and i feel like there is lot of potential for you to fix things. We are all google for home automation.
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Bigg #Coffee
(@BiggCoffee) reported
@googlenesthelp @Albwiz222 Having the same exact issue with my Google Nest Cameras and Hub. Tried everything to correct and nothing has worked. Please help.
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﮷
(@Godisklown) reported
@googlenesthelp Today afternoon I saw the change on the screen. No, it has never been dropped or knocked over. I plugged out the power for half an hour, but the problem is still there.
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Chris Hutton
(@chrismhutton) reported
@googlenesthelp hi ya any issue with the app today. Mine keeps erroring today
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harshal
(@herreraoicc) reported
@googlenesthelp Thank you. I'll DM you guys if the issue persists. Reinstalling the app has worked for me so far. Let's give it another week.
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Emaan Behboodi
(@emaan_behboodi) reported
@googlenest is a scam and @googlenesthelp is useless. Please if you are looking for devices to make your life easier stay as far away from this garbage as possible.
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Chuck Canuck
(@ChuckCanuck3) reported
@kevin2m4 @googlenesthelp I got that, then only some sites/apps work. All devices say connected, no speed issue. @RogersHelps
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Scott Anderson
(@SAndersonWJI) reported
I have 3 Nest thermostats, a doorbell, and a camera. Was going to buy 2 cameras for our pool that being built. But they don’t work with the Nest app? And the Google app is terrible. @googlenest
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