Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • xCael bob (@xCael) reported

    @googlenest done over and over along with everyone else that has the problem. its the app, it needs to be fixed. everyone knows that except you guys it seems

  • johnabhowie John Howie (@johnabhowie) reported

    @googlenest Just noticed a half hour ago. All other Nest devices are online. So the issue looks to be with the thermostat.

  • andreasrolen Andreas Rolén (@andreasrolen) reported

    @googlenest When saying "resetting" what I mean is that the error screen shows up i.e. "your Chromecast faced an error" or whatever it says, then it reset. Yes that's how it is setup. No recent changes to the router no..

  • NathanVance1 Nathan Vance (@NathanVance1) reported from Trophy Club, Texas

    @googlenesthelp Hi, I am in the USA. This has been going on for a year. I’ve fixed it before by doing a hard reset on the advice of your support before, but it only worked for about a month before the problem intermittently popped up again

  • jude_niro Jude Niro Abeyeratne (@jude_niro) reported

    @googlenest Hi, sorry for the late reply, I've been enjoying the Chromecast and was waiting for the weekend to do the factory reset. Same issue. Only detects 4K 30Hz on my LG E6 and is quite problematic with my Denon X7200WA - it doesn't go beyond 1080p 60Hz and doesn't detect audio formats.

  • doghandleruk Just Paul (@doghandleruk) reported

    @googlenest Been happening since almost day 1. Tried: Rebooting Chromecast Rebooting Soundbar Rebooting TV Changing source One of the above will normally resolve until next time. It feels like a sync/refresh rate issue, but all devices & cables are capable of full 4k 60hz

  • ctron Jens Reimann (@ctron) reported

    @googlenest Shopping list is a mess: shared lists are broken. It still can't delete entries, or be easily opened on a mobile phone. Turning on lights for a room turns on lights in the wrong room 50% of the time. Anyway, most requests get answered with "I don't know how I can help".

  • SarcasticCan sarcastic canadian ☘️ (@SarcasticCan) reported

    @googlenest Too bad you have like nothing on sale ever...

  • kwarr0 katwa🌸 (@kwarr0) reported

    @googlenest my mini won’t boot up, respond to a command, and only has 2 white dots on it.. help!

  • PrimeBot82 Jeff (@PrimeBot82) reported

    @googlenesthelp Need help my wife has not been able to log in on her nest app for 3 days she has an iphone 11 pro

  • John85754737 John (@John85754737) reported

    @googlenest replacement nest thermostat worked fine for months .Today dropped wifi and will not find any networks. Same issue as old thermo. spent many hours over many days in June before you sent a replacement. I have restarted,reset,entered wifi name/pw. Help!

  • engeetham Gautham (@engeetham) reported

    @googlenest Seriously? You don't even consider that your loss of service and inability to produce video recording for the period when your service went down, isn't worthy of a discussion? It's not so much the $ that's important here. Your brush off, is taking your customer for granted!

  • 27h3max_yo Adam Adam Bo Badam (@27h3max_yo) reported

    @googlenest I just don't know what this is a new issue.

  • mrdwevans Douglas Evans (@mrdwevans) reported

    @googlenest @PaddyWV It is to try and force people to subscribe to YouTube music, which you shouldn't do. If I wanted music subscription I would use Spotify. Cancelled plans to buy any more Google speakers of the back of this decision by Google. The quicker YouTube music gets wound down the better.

  • NathanVance1 Nathan Vance (@NathanVance1) reported from Trophy Club, Texas

    Really tired of my @googlenesthelp thermostat showing offline in my app when it shows that it’s connected to the network on the actual thermostat. Previously was an intermittent problem, but now has been doing this for 3 days straight

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