Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Silver Spring, MD | 1 |
| Pontypool, Wales | 1 |
| Finchley, England | 1 |
| Sutton Coldfield, England | 1 |
| Gainesville, FL | 1 |
| Melbourne, VIC | 1 |
| Denver, CO | 1 |
| Calgary, AB | 1 |
| Seattle, WA | 1 |
| Helendale, CA | 1 |
| New Castle, PA | 1 |
| Phoenix, AZ | 1 |
| Youngstown, OH | 1 |
| Saint Paul, MN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Nay Pat
(@NayPat5) reported
@keilan1228 @googlenesthelp I have same issue. How I can replace it?
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Lois Gallivan
(@lois_gallivan) reported
@googlenest my thermostat stopped working in july. Many tweets and emails later, keep being told you will message me privately - nothing. Since july! Not working, not connecting to the internet. Yes tried everything you asked. Is there anyone out there?
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Handy Andy
(@MightyCrotch) reported
I hate my @googlenest Today I'm sitting, sweating, wondering WTF it's so hot in my place. My "smart" thermostat decided to inch my temperature up for some ******* reason. I have NEVER set it over 25C. Autoset today at: 26.5C. I've had it for YEARS. WHY?!
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Marcelo Serafim
(@Malser) reported
from
Manton, England
@googlenest I reported a problem 90 min ago I had an initial response on direct message and now nothing. Where is everybody ?
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Stephen McKinnon
(@StephenMcKinno9) reported
@googlenest I'm happy to DM but I need a quick fix as the fault has left me with no heating....
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Chad Smith
(@ChillyChad) reported
@googlenest Went over this with support already. I have to set my settings to "4K 24hz" to get rid of stuttering. Would be nice if CC did this automatically based on the content I'm watching. Same issue happened on two different routers. I get >150mbs on speed test right next to CC.
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Richard Burton
(@rbearly) reported
@googlenest Help! Nest thermostat doesn't find wifi. I've troubleshooted router, thermostat, and reset the device with no success. Please help.
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Chris Woods
(@christopherw) reported
@googlenest The problem is TuneIn doesn't seem to want to offer the station in the UK, as described. How can I use alternate streaming aggregator to enable other stations? Or how can I submit/add voice keyword stream URLs to the Chromecast without needing to cast from another device?
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Víctor Glum
(@VictorGlum) reported
@googlenest @Jandles__ Same problem.
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Nick Day
(@NickDay03393823) reported
@thedayofdays @shinepositivity @googlenest Can I have the broken one?
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Nay Pat
(@NayPat5) reported
@googlenesthelp Hello, I have WiFi connection issue for month. I tried all posible functionality. Did not connect in home network. Can you please advise? Thanks.
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Dan Guymer
(@DAN_G82) reported
@googlenesthelp I am having trouble with my 4 year old nest 3rd generation thermostat battery. It is falling below 3.5 and shutting down. I have checked I have power at the base and charged via usb several times, but same thing happens.
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Lucius Annaeus Seneca
(@LvcivsAnnaevs) reported
I seem to have the longest running ticket closing in on 2 years without any fix @googlenest @googlenesthelp at this point and it's more than mildly infuriating. #GoogleHome
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OldDadz
(@andytikka) reported
@googlenest Completely sick to the back teeth of your customer service , since google took over CR is beyond terrible , reported camera faulty iQ 2 months ago , to customer help and pro installer several times and still not sorted @nestprouk
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Nathan
(@iwearlederhosen) reported
@googlenest I have been working with support for months and my Nest router still randomly goes offline multiple times a day. Support just wants me to factory reset every time i contact them or change DNS, nothing changes.
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