Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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jon camfield
(@joncamfield) reported
@DanHalford @googlenest @N_Peart If you're not going to fix this, then add a "stop asking me" option to the constant and increasing hassling trying to get me to move to a google account.
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Juan Too Tree
(@HouMyDop) reported
@googlenest So anyone considering buying any devices which rely on the Google Home app (Android TVs, Chromcast-built-in devices, etc), take note. Google won't help if something stops working.
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Adam Green
(@theAdamGreen) reported
@thePaulCohen @ring @googlenest At issue is I need battery-powered doorbell.
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Nicolas Garcia
(@nicolasgrcia) reported
@googlenest @expressvpn I've already tried, but they can't do anything because it’s not possible to configure my Orange Livebox router and my issue is precisely to bypass the detection of the router in wifi so their help doesn’t concern my problem. Thank you anyway!
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Juan Too Tree
(@HouMyDop) reported
@googlenest - despite this being an issue with the Google Home APP (which IS officially available in my country) which I use to control 3d party, officially Google Certified chromecast-built-in devices.
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William Delgado
(@W1ll1amD) reported
@googlenest @Harleydadd I have the same problem with my google nest wifi, one router and two pods. As soon as I connect the two pods nothing works. All of my devices drop their connections intermittently and devices can’t even connect to the network. I have a few support cases open since Oct 2020. 1/2
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Park Silk
(@parks) reported
from
Austin, Texas
@marcoarment @googlenesthelp I recently migrated my Nest account to a Google account so that my Google Nest Hub will announce and show video when someone rings my Hello doorbell, and the Nest and Google apps are terrible. I’ve been randomly signed out and unable to login multiple times.
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Brian
(@Brian92610) reported
@marcoarment @googlenesthelp Does your Wifi name have an apostrophe or any other special characters? I had the same problem because I had an apostrophe in my WiFi name.
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Emma Starkie
(@emstarkers) reported
@googlenesthelp Hi - no one is coming back to my emails regarding a replacement for my broken nest - can you help please?
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Nicolas Garcia
(@nicolasgrcia) reported
@googlenest I tried to configure the chromecast with my data mobile and the VPN it doesn’t work. The connexion doesn’t appear in the wifi section using a VPN but yes if not. So this doesn’t solve my problem 2/2
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Audra
(@ALeighMitch) reported
@topher12tv @googlenesthelp EVERYONE is having this issue!!! I’ve been on the phone with @googlenesthelp for 3 days. Their solution is to send you a link so they can “hold” $250 on your credit card and send a replacement. They don’t trust their customers.
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srikanth
(@ikru007) reported
My google nest will not detect or connect to wifi. It worked for 1 month and then one day stopped working. Tried resetting the router and the nest but no luck. Nest keeps searching for wifi. Help needed urgently!! @googlenesthelp @googlenest
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Heist
(@TheHeistMonkey) reported
from
Surrey, British Columbia
@marcoarment @googlenesthelp My nest smoke detectors had the same issue. I had to use my Pixel 2 to make it work.
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Jonathan Pike
(@jonathanpike) reported
@marcoarment @googlenesthelp I know this advice sounds stupid, but I went through this yesterday with a replacement Nest thermostat. I quit the Nest app then tried adding it again and it worked no problem.
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Patricia
(@Asante_P) reported
@googlenesthelp we have been waiting 3 weeks for a response to an open enquiry - our thermostat is not working and it's freezing! Is any staff around to help?
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