Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ThEReALKeG211 ThEReALKeG (@ThEReALKeG211) reported

    @googlenesthelp Happens on both but weirdly it loads in the house only not away from home..issue is mobile and wifi

  • 4everblueeyez 🎄DJ🎄 (@4everblueeyez) reported

    @googlenesthelp Seems to be an issue with several users @googlenest.

  • davidcrow David Crow (@davidcrow) reported

    it is time for us to rip out all @alexa99 @googlenest products. Both are just such trash. The belief that voice is the best interaction system or that either of these companies can build desireable/useful experiences. Serves me right. Switching back to Sonos.

  • LongHairedNasty LongHairedNasty (@LongHairedNasty) reported

    @googlenesthelp The issue is all yours. You do not record when you turn the furnace on when the thermostat is OFF. There was never an option to turn the safety temperature OFF until we had this discussion 2 years ago. Now you don't wat to admit the furnace runs when the thermostat is OFF

  • emmacodymoorman Emma Cody Moorman (@emmacodymoorman) reported

    @googlenesthelp I’ve reset my doorbell about 5-6 times and factory reset on the phone with customer service. It will fix the camera for about 1-3 minutes and then it turns off again saying it’s disconnected from Wi-Fi. Nest Doorbell (wired).

  • didster400 David Sharp (@didster400) reported

    @googlenesthelp Hi, I have a Nest learning thermostat that has lost its WiFi connectivity. I’ve reset my Router and the Thermostat and still have the same problem. Other WiFi devices are working fine. Any ideas ?. Cheers

  • cdmarte1 CD Marte (@cdmarte1) reported

    @googlenesthelp Nest app has not been loading camera feeds again... hoping for a quick fix, this shouldn't be happening... 🕒

  • superman_561 Superman_561 (@superman_561) reported

    @googlenesthelp I’m having trouble with my best device. I’ve reset my WiFi and even replaced my old WiFi box and still nothing. It won’t even pick up my neighbors network. What can be done?

  • deanupton Dean Upton (@deanupton) reported

    Second @googlenest doorbell to break down. App has become unstable. Latency ridiculously long for a doorbell. I’m done, and taking my £10/month subscription with me.

  • rsmck Ross McKillop  (@rsmck) reported

    @ninkosan @tado @googlenest I've had one for over 10 years, and upgraded to the newer one when we moved, never had a problem with it and it works really well for us. I don't think Google will abandon it any time soon, indeed they've just recently launched a new model of it and even the 1st gen still works

  • MsMainH Marina (@MsMainH) reported

    @googlenesthelp @bwclaw4 Google Wifi products are not cheap and it’s really frustrating that there hasn’t been a way to resolve this sooner. Can you help @googlenesthelp??

  • arusbridger alan rusbridger (@arusbridger) reported

    @googlenesthelp hey google nest support. My Heatlink is dead and it’s freezing. How do I get help? Preferably a human being to speak to

  • bosabri bosabri (@bosabri) reported

    @googlenest fix the sleep timer function on all of your google home and google nest products! It stopped working 2 weeks ago

  • jantan241 jantan24 (@jantan241) reported

    The year long bad experience of using @Ring is over! Replacing it with @googlenest doorbell!

  • NortonAngus Angus Norton (he/him/his) 🇳🇿🇺🇸 (@NortonAngus) reported

    Went down the @Google 1st party consumer services rabbit hole this morning. Wow, they improved a lot. UX, flow, value prop... Quality #youtubemusic #googlenest #googlehome

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