Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • geoffwolfe Geoff Wolfe (@geoffwolfe) reported

    If get prompted again to give Google login access to @googlenest app when I need to quickly check the door bell or turn up heat at 2am, I’m going to lose my mind.

  • danilala44 Danielle LaFrancesca (@danilala44) reported

    Wow @googlenest @googlenesthelp is useless. 2nd issue we’ve had with our nest thermostat not even a year out and now they want to either 1) charge me $189 hold to send me a replacement until they receive my original one or 2) send my original one back & then get a new one.

  • numbersixtyfive schlorp⁷ (@numbersixtyfive) reported

    @googlenest oh i got my dad to fix it, thanks for responding!

  • jDORK707 Jeffery kresha (@jDORK707) reported

    @googlenest I have a 1st gen Chromecast and an ultra but neither have google TV on them to do the comparison. I have only had the audio and jitter issue when using Google TV for playback.

  • Chuckusabeer Billy Younger (@Chuckusabeer) reported

    @googlenest Again.. All linked to my Google account. I don't have another phone or tablet with this on it... Looking at Google searches it would suggest this is a fairly common problem with no real definitive fix.. Seem more a Google problem than a user issue.

  • toddbusteed Todd Busteed (@toddbusteed) reported

    It appears @Google has broken @googlenest by buying it! Unable to log-in as required verification e-mail is never sent. Many others reporting same. Good size investment in Nest. Chances of Google fixing it?...

  • sixstorm sixstorm (@sixstorm) reported

    @googlenest Just wondering why the Apple Music app doesn’t allow direct connect to Google Homes. Only voice commands? It’s an Apple problem I’m sure.

  • ShariWeech Shari Weech (@ShariWeech) reported

    @googlenesthelp You have the absolute WORST customer service. I have been trying for weeks to get you to warrantee my faulty nest thermostat, and keep hearing someone will be emailing me in 24 hours. It literally NEVER happens. You've agreed to warrantee it, now deal with it!!

  • va3jme Jamie Cashin (@va3jme) reported

    @googlenest Thanks! Started yesterday at about 18h00 EST. A friend in Ottawa had same issue but a router reboot fixed it. I have rebooted router, mesh nodes, still same issue. Works on my PixelBook (great product BTW) and Pixel 3a, but not my home speakers

  • sarah10230191 Kirbae (@sarah10230191) reported

    @googlenest I thought the original problem was in reference to the Chromecast, which is where I’m having issues. I’ve had seamless streaming instantly from my phone from various apps until now and all of the apps will not recognize it as a device. I’ve unplugged and reset but still errors

  • oviera Yeah, good. Okay. 🌹 (@oviera) reported

    @googlenest The original Google Mini's and the Google Nest Hubs. The issue isn't there on my Pixel 5.

  • sarah10230191 Kirbae (@sarah10230191) reported

    @googlenest @jDORK707 Having the same issue, I live in a small apartment ... my router, Chromecast device and phone can pretty much hold hands. What’s troubleshooting option #2?

  • eddiexhart Eddie Hart (@eddiexhart) reported

    @googlenesthelp Considering how expensive your IQ Cameras are, the power supply stopped working on my camera and your support team said I would have to buy one for $50 at my expense?! Cant issue a refund or credit?! UNBELIEVABLE!

  • richarddgarza_ Richard D Garza (@richarddgarza_) reported

    @googlenest @googlenesthelp - recommend everyone avoid ordering Nest cameras. they’ve ghosted me for 2 months after sending me the wrong replacement camera claiming an engineering and/or order management issue in their system.

  • numbersixtyfive schlorp⁷ (@numbersixtyfive) reported

    @googlenest yes actually 🥺👉👈 I'm trying to set up my nest mini and it works up until the last step where i try to connect to my wifi network. the error message is "could not communicate with your best mini" and I've already tried restarting the wifi router and the device itself

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