Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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karen
(@karen91032579) reported
@googlenesthelp I have sent you DMs but I'm getting nowhere other than "I'm sorry for all the delay. Do not worry, our team is working on this to help you with the refunds. I will give you an update once heard from them." for 32 days now!
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There's Nothing Scarier Than Capitalism
(@chronicly_illin) reported
@googlenesthelp every device in my home can only say "there was a glitch" or "hmm something went wrong" nothing else connected to the internet is ****** up, just your ****** products. when I called, you ******** had the gall to say there's a problem with my internet connection
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Ace Lucero Tech
(@AceLuceroTech) reported
Is Google Assistant down? Is Google assistant malfunctioning because I'm asking it basic questions about Jimmy Garopolo and Google Assistant is having a very hard time with it. @madebygoogle @Google @googlenest
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Anthony Burno
(@AnthonyBurno) reported
@googlenesthelp Along with the network issue, it is unresponsive. The device doesn’t display anything without a hard press and hold for at least 10 seconds.
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Sonia Valencia
(@srcvalencia) reported
@googlenesthelp Now coming up with a W5 error. Shows on the nest app that the unit disconnected from Wi-Fi 7 days ago. Have tried the steps I mentioned several times to try to fix it.
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ALΞX ARΞNAS
(@ArenasVFX) reported
Tell me how I got a new @googlenest cam Gen 2 from @Google but it can't be added to the #NEST app ... it's called a NEST CAM lol ... who's running things over there? wtf .. What do you guys use for home cameras cuz #Google consumer experience sucks, looking to change now.
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Joe Nebula2
(@joenebula2) reported
@googlenesthelp hi my nest thermostat has stopped working. Failed to connect to WiFi. I have restarted both my router and thermostat and it is still not working Can you help?
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Roman Scanlon
(@RomanTheCity) reported
@Google @googlenest I hate having to use two apps (google home & Nest) to look at my home cameras. Can you please fix it? Having all these notifications from two apps for “nest” cameras is ridiculous and annoying. Switch it all to the Nest App or make the Google home app bettr
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Iris Garcia
(@igarciapadron) reported
@googlenesthelp I’m having issues connecting to my Wi-Fi in forever. I need to control my ac remotely as I have a disabled parent at home who cannot walk to ac unit. Can you help? I’ve tried online support many many times & nothing. What can you do for me?
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C. M. Hang
(@cmhang15) reported
@googlenesthelp They are in the next room but I also have the google Wi-Fi extender. I followed the steps that was provided by google help. They said to restart the devices and restart my modem.
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Chris
(@Copokerfan) reported
@googlenesthelp restarted my phone and tried to DM again. IT said "error loading page, try again." Tried again and received the same message. Can we do this via the phone?
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Abhilash Nazar
(@Abhilashnazar) reported
@googlenesthelp @100rabhpathare Same issue here... Were you able to fix?
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James Morris
(@laser72) reported
@googlenesthelp Had to change our router today, successfully reconnected our Nest thermostat to it and did the key thing with the Nest app. App obvs thinks it’s connected to the thermostat but doesn’t mirror the temps showing on the thermostat and also won’t control it. Help…
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Shubhamm Kansal
(@kansal_shubhamm) reported
@GooglePlay @GoogleIndia @googlenesthelp Don't add the amount in Google Play Balance, they will suspend your account and then give excuses that we can't help in re-activating your account. They are stealing people's money and misusing their Google Payments T & C's
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Kathy Geiss
(@kathygeiss_ff) reported
Cannot believe how bad the @ring customer support is. I have a defective camera and they refuse to replace it with a similar version and will only replace it with the version that costs $90 less. I wish I had purchased @googlenest cameras for my home.
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