Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • PXGUY Utah Prevention Guy (@PXGUY) reported

    @googlenesthelp my nest thermostat dropped off wifi and refuses to find it (or any other wifi in the area). it just spins as it looks for wifi. Never been an issue for 18months that I've had it. I've gone through all the troubleshooting steps including a full reset, no luck.

  • DR0girl roasty🍞toasty🥖🥯🧇 (@DR0girl) reported

    Why is the @googlenest app such a steaming pile of ****? It logs me out at least once a day and won’t let me log in. WhAts the point if the app doesn’t work???

  • RobbieBizzle Robbie Byron (@RobbieBizzle) reported

    @googlenesthelp Usual stuff from your support team: 1, reboot the device 2, reboot your router 3, Factory reset your device 4, It’s your router, here’s some vague settings to you should alter It’s not my router, it’s something google need to fix.

  • mattserlin Matt Serlin (@mattserlin) reported

    thought it was so nice of @googlenesthelp to send me a new router when they saw an issue of mine...too bad they count on the @USPS to get the original back to them on time as I'm out $180 as a result!

  • ampang701 ampang701 (@ampang701) reported

    @googlenest camera experience has gotten so bad. I suspect if I switch to a Google login things will get better, but I can’t. Looking for an alternative

  • MichaelJStern1 Michael J. Stern (@MichaelJStern1) reported

    I really like the @googlenest cameras but if you have a problem, the @googlenesthelp is miserable to deal with. I hate to see a good product with horrible support.

  • TechnicalTrain Scott Marcus (@TechnicalTrain) reported

    @googlenesthelp Two of my nest gen 3 thermostats haven't been able to connect to the Nest app in quite a while. Others have stayed connected with no issues. All are connected to WiFi. Have tried rebooting the thermostats and the router. No luck. Help!

  • aaravind20 Aravind Jai Don Bosc (@aaravind20) reported

    @googlenesthelp Hi my google nest is not connecting to the Wi-Fi and I tried all steps to reset and connect but says W5 error

  • RobbieBizzle Robbie Byron (@RobbieBizzle) reported

    @googlenesthelp …second and then pause. This continues until I kill the camera stream, at which point it all works again. Check your forums, it’s a known issue which has apparently been acknowledged but still not fixed.

  • cole96215065 cole (@cole96215065) reported

    @googlenesthelp Hey my best has no wifi please help

  • CGostomski Christine Gostomski (@CGostomski) reported

    @googlenesthelp In the US. Says your thermostat is having trouble connecting to wifi right now

  • RobbieBizzle Robbie Byron (@RobbieBizzle) reported

    @googlenesthelp I have 4 of the new indoor/outdoor battery cameras and the new video battery doorbell and honestly I've never felt so ripped off by a purchase in my life. This is the biggest issue (but there's a good few more) so lets tackle that first.

  • Wisangel13 Wisangel (@Wisangel13) reported

    @googlenesthelp hello google can you help me regarding my google email that got HACK. thank you

  • MatttBeannn Pack Bean (@MatttBeannn) reported

    @googlenesthelp Very sad, why not update your app so we can “login with Google”

  • meghals16 Meghal Shah (@meghals16) reported

    Hey @googlenesthelp @madebygoogle, please ask anyone to help me on this 6-6546000032020. Same issue is happening again.

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