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Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tampa, FL 1
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hesse 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Lisbon 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • SarahSallyRobe1
    Sarah Sally Roberts💙💙💙 (@SarahSallyRobe1) reported

    Yet another @googlenest refusing to play @BBCSounds. C'mon, someone official come up with a fix!

  • mcartwright571
    Mick Cartwright (@mcartwright571) reported

    @googlenesthelp Have been 5 days now without BBC sounds ie. radio two and local radio stations. Today Monday 10th. Cannot get other radio stations either, like, Greatest Hits radio and no others. Nottingham area, how much longer do we expect to wait for a fix??

  • Juggy1388
    Juggy S (@Juggy1388) reported

    @googlenesthelp Hi there. Thanks for checking in. Had to resort to turning the boiler off last night as the heating was not turning off, either from the app nor thermostat. Could this be a set up issue? Is the heatlink not communicating between boiler and thermostat?

  • _the_happy1
    Restless in NY (@_the_happy1) reported

    @googlenesthelp Having A LOT of issues with a brand new Nest wired doorbell. Tried troubleshooting only to find that you guys are aware of the issue! Well, what’s the solution for paying Nest Aware customers?? Need this to work!

  • febb
    Felipe Barousse Boué. (@febb) reported

    . @madebygoogle @googlenesthelp @googlenest This is getting extremely annoying and problematic: All #Chromecast's are behaving weirdly because of wrong time! WiFi link says "Limited Connection" & don't work. Please fix time in 🇲🇽 located devices! Fast!

  • erickson_kevin
    Kevin Erickson (@erickson_kevin) reported

    @googlenesthelp I am unable to stream most on air stations like BBC World Service or local NPR stations. Is there an outage?

  • febb
    Felipe Barousse Boué. (@febb) reported

    . @googlenest @googlenesthelp seems @Google just gives a damn about the wrong TIME problem in tons of devices in🇲🇽 DST was cancelled by our govnmt and no time change should have happened,yet Homes,Hubs,Chromecasts & more changed time. Many many affected. "Hey Google" fix, when?

  • ryan_keefer
    Keefer (@ryan_keefer) reported

    @googlenesthelp Google sold me a lemon. Now it's out of warranty with a known issue and they won't do anything. Thanks a lot.

  • tradeBO42
    BreakOutDude (@tradeBO42) reported

    @googlenest @madebygoogle either fix "performance decrease over time is actually an issue that's being looked into internally and I'm hoping to have news on a fix or workaround soon. I'll share more as I have it." or QUIT doing HW

  • _the_happy1
    Restless in NY (@_the_happy1) reported

    @madebygoogle @googlenesthelp Having A LOT of issues with a brand new Nest wired doorbell. Tried troubleshooting only to find that you guys are aware of the issue! Well, what’s the solution for paying Nest Aware customers?? Need this to work!

  • damienwaite422
    Damien Waite (@damienwaite422) reported

    @googlenest hey, I'm having problems with my nest. I keep getting the error code h1. I've tried resetting and factory resetting with no joy. Can anyone help me with more troubleshooting please? Thanks!

  • MercWitDaMouth_
    🥷🏻 (@MercWitDaMouth_) reported

    @canary has gotten terrible this year. Not only do they want a paid subscription for EACH device you own but now they have ads in their app?! Never seen this on a security monitoring system. I’ll be switching to @googlenest soon and complete the ecosystem

  • QuietRev0lution
    Marianne_Barno (@QuietRev0lution) reported from Eldersburg, Maryland

    Hey @google @googlenest @googlenesthelp Who do I need to talk to to get a fair resolution to the expensive problems caused by your faulty product? Would a formal complaint + publicity of the issue help get you to do the ethical thing? Surely someone knows how to make it right.

  • mann_p0912
    henry (@mann_p0912) reported

    @googlenesthelp my “Nest learning thermostat Gen 3” randomly disconnected from Wi-Fi and now won’t find any Wi-Fi network at all. Worked perfectly fine for about 16 months. Randomly have this issue now

  • inkee78
    Chad (@inkee78) reported

    @googlenesthelp Just checking in. Is there any update to the cool down notification period yet?

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