Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Manji
(@Manji2501) reported
@googlenesthelp I know how to turn then off so It goes bad, the main way I do it is to click on the camera icon from home and hit the 3 dots on the top right and hit tuen off all cameras, but there are one or two that don't turn off, they switch to live feed.
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Tony Shabz
(@tonyshabz) reported
Google's new @googlenest cameras are so terrible. I've owned a bunch of the old ones without issues. These new ones are just littered with bugs. Also, not allowing feeds to the original nest app is a horrible idea. Just all bad.
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Kelly Baker, MPA
(@BakerKellyTN) reported
Today, I received a reply from @googlenest "We are not able to issue a refund, the subscription will continue up until it expires." Since I had no means to cancel the service, I believe this charge was not approved by me. 3/
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Aidan Sansom
(@AidanSansom) reported
Hey @googlenesthelp . your customer service is atrocious. Trying to get a refund on a faulty product is impossible. I've been on the phone for over an hour in some kafkaesque nightmare, and ended up talking to an automated line. Be ashamed.
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Kelly Baker, MPA
(@BakerKellyTN) reported
BTW @googlenest, when you click on the customer care call back on your page, the wrong @Google division calls you a back and has to transfer you to Nest. You should fix that too. (PS your cs reps were nice. you should pay them more.)
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LAN SERO
(@serhatselck) reported
@googlenesthelp my account was hacked, can you contact me and help with this please?
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Jeff Tolson
(@jeff_tolson) reported
@googlenesthelp No message or help code. I just woke up one day and it say the device was offline. Hadn't ever had any issues or changed anything. Now it won't find ANY network. The device is about 5 feet away from my router.
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Tuan Nguyen
(@TuanNgu35226771) reported
@googlenesthelp Good evening! I just bought a brand new Google Nest. I just set it up like an hour ago. Everything works fine for me except the network connection! The Nest can’t find the Wi-Fi. So I need help please! Thank you so much
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Matt Grover
(@MattGroverEN) reported
@googlenest We’ve spent the last week treating symptoms, and it keeps seeming like it works, only to fail again two days later. Any kind of response? Or just gonna ignore the problem?
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RWS
(@tinybossysassy) reported
@googlenesthelp Hi, about 2-3 months ago, my nest thermo suddenly can’t find any networks, even though I have not changed my network settings and all other devices are able to find and connect to wifi just fine. I’ve tried troubleshooting but no luck. Can you help?
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Debi Meinwieser
(@DebiMeinwieser) reported
@googlenesthelp My doorbell is still peeling! You refuse to help.
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Milad
(@MiladDarvishi1) reported
@googlenesthelp Hi, can you please ask your colleagues to help me. By mistake, i got charged for 203 dollars and it was not supposed to happen.
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Massimo C
(@massimo_c) reported
@googlenesthelp Pls help w/ my 1st gen Google Home (Nest). It keeps disconnecting from my Wi-Fi. If I unplug it and plug it back in, it connects back in fine. I’ve already done a factory reset on it in the hopes that it would fix my issue but it hasn’t. Automations not working.
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Jurgen
(@iamjurgenvald) reported
@googlenest your reset password link is not working. Check your bot support, same issue raised never actioned. #Google
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NM
(@naresham) reported
@Google @googlenest This Issue is escalated since long but still is not resolved. I can broadcast to any local or remote home speaker using Assistant on phone but speaker to speaker broadcast does not work. Please try for yourself and you will know. BROADCAST TO <SPEAKERNAME>