Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • MAGICSHOPMYG 𝒯𝒶𝓃𝒶𝓎𝒶𖧵⁷ ⟭⟬ (@MAGICSHOPMYG) reported

    @googlenest i tried it still not working

  • Jaimee180 Jaimee Kale (@Jaimee180) reported

    @googlenesthelp hi, I’m trying to fix my mums nest thermostat which seems to have dropped its wifi connection. I have tried reconnecting it, rebooting the router, restarting the stat, resetting the network ... nothing is making it rediscover the wifi. Any suggestions please?

  • Tone7x20 An Objectionable Tone (@Tone7x20) reported

    @googlenest Hi yes that is what I did with the Chromecast that does work on the new setup. exact same steps give me the Cannot Communicate error as soon as I click on the SSID on the 2nd one and the Mini.

  • johnzabroski John Zabroski (@johnzabroski) reported

    @liverpoolleafs @googlenest @NHL The support person did say Chromecast and NHL has lots of issues. I will say, if you can get a Roku, get one, preferably the high end unit (worth it IMHO). What Roku provides is less indirection. Mirroring from your phone to your TV is just a bad idea. I tried to cast NBA

  • theonlyrobinson Andrew Robinson (@theonlyrobinson) reported

    @googlenest Another support failure - apparently the problem with your thermostat being the only device on my network that can't connect to the internet is a problem with my WiFi and I need to speak to my ISP. I have "too many devices on your WiFi"

  • casicilian Carmello Siciliano (@casicilian) reported

    @googlenest So it did not, I tried on my gen1 chromecast and everything is fine, I believe the one not working is gen2 it's round and red. I can try a factory reset later today.

  • FizzyBubbz ***** Martini with Olives (@FizzyBubbz) reported

    @googlenest Hey there. I can’t connect the LIFX bulb to it. But I was having an issue with connecting it with my HomeKit last time. No worries I have some C by GE bulbs. Thanks though!

  • jlv1982 Justin Vance (@jlv1982) reported

    @googlenest @JordyEGNL Same issue here.

  • TheGrumpasaurus The Chumpasaurus (@TheGrumpasaurus) reported

    @googlenesthelp I want my money back. These things are useless. Can't play music as "something went wrong", can't take reminders because it "can't verify my voice". What kind of dystopian nightmare are these devices?

  • Dobby_1979_ James Davis (@Dobby_1979_) reported

    Hi @googlenesthelp Who do I contact about my IQ outdoor. I ordered a new cable thinking this was the problem but the camera will still not power up

  • tijlstroobants Tijl (@tijlstroobants) reported from Galmaarden, Flanders

    @googlenest hello! My Google home mini doesn’t work. It stays on the 4 white leds, resetting is also not working

  • D_RockPR Dominique Rock (@D_RockPR) reported

    @googlenesthelp do you have a UK contact number - having issues with our nest that aren't resolved by the online trouble shooting?

  • ALeighMitch Audra (@ALeighMitch) reported

    @googlenest No one is or did help me. I resolved the issue myself. Thanks for letting me know that @Google @googlenest doesn’t care about customer service #BIGdisappointment #TERRIBLECustomerService

  • liverpoolleafs dave (@liverpoolleafs) reported

    @googlenest Yes please! chromecast works perfectly for all apps (Dazn, etc) but horrible for NHL app. works for the first period then goes buffer madness and pauses to buffer ever 3-5 mins thoroughout the second and third period. NHL say not their issue as it works fine when not casting.

  • Abbieh23 Abbie (@Abbieh23) reported

    @googlenesthelp my downstairs nest thermostat is showing w5 error. Have reset thermostat and router but still doesn’t work. Chat online not working. Upstairs nest working fine. Please help!

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