Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Damon_BPHR Damon Blakemore (@Damon_BPHR) reported

    @rhys_gosling @googlenest I’d say it’s a control fault and not breaking the link. No way if wired correctly your getting 230v back feeding down a 2 port, through a cylinder Stat and back to the control.

  • JamieGrierson Jamie Grierson (@JamieGrierson) reported

    @googlenesthelp Hello, I'm hoping you might be able to help me with an issue I have with my new Google Nest learning thermostat. The device is functioning via the Nest app, no issue. But I can not get it to appear in the Google Home app, in order to operate it with voice command.

  • rhys_gosling R G Plumbing (@rhys_gosling) reported

    Any @googlenest gurus on here? Pretty sure I’ve made a school boy error on wiring system boiler….

  • aviidgad idgad (@aviidgad) reported

    @google @googlenesthelp I can’t login to my nest account with google on android TV, Apple TV. I see people complaining from 2 years why can’t you fix it. @madebygoogle

  • Soichockey c (@Soichockey) reported

    Some days technology sucks. Wasted an hour with @googlenest support with one guy actively yelling at me for asking questions just to be told they couldn't help me. What's another good smart thermostat?

  • ChefNoff Andy Lisnoff (@ChefNoff) reported

    @googlenesthelp Why is it that you helped me troubleshoot my issue then when everything you suggested didn’t work, you ghosted me? The moment you realized the issue wasn’t with my setup, rather with your equipment, you stopped responding.

  • Argh11320920 Argh (@Argh11320920) reported

    @googlenest Have you ever used your web interface to view security incidents for older Nest cameras? No way to get a photo. No way to pause at exactly the moment something happens. Clip feature is limited. It's an unbelievably bad interface that hasn't changed in years. Why?

  • shellzenner 🐚 Shell Zenner 🐚 (@shellzenner) reported

    Also for what it’s worth don’t invest hundreds of pounds in a @googlenest as they spend more time offline than online despite being connected to the boiler and the Wi-Fi

  • pellevanvlijmen Pelle van Vlijmen (@pellevanvlijmen) reported

    I can’t believe the real bad service of @googlenest, I have ordered a heatlink about 1 month ago, it got lost in the distribution via DHL. I have called the servicedesk multiple times, but still I don’t get the ordered Googlenest heatlink. Instead I receive a big mouth from them.

  • dugary_90 chris smith (@dugary_90) reported

    @googlenesthelp Hi i am having trouble connecting my nest thermostat to my wifi

  • TonyPelliccio Tony Pellicccio (@TonyPelliccio) reported

    @googlenesthelp Here's the issue i don't see heating in pro setup. What could be causing this because it has worked before.

  • RogerImbru Roger Imbru (@RogerImbru) reported

    @googlenesthelp Your home away os not working at all app keeps swiching away even when we home.

  • jimmycooker jimmycooker.crypto (@jimmycooker) reported

    @googlenesthelp Yes it didn't really help..

  • chris122380 Christopher Anthony (@chris122380) reported

    @googlenesthelp my nest thermostat is getting low better and turning off again but only after a power outage. It is wired correctly and should be charging any suggestions?

  • theclearestlens ⭐Smarty Pants⭐ (@theclearestlens) reported

    @googlenest I have HAD IT w/ the constant problems I’ve had with your #NestThermostat. Tired of hours of my life wasted on phone w/ support to keep encountering another issue. This has been going for a YEAR. I just want to heat my home. I wanted to like it but I HATE IT. JFC

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