Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Kolgrath Kolgrath (@Kolgrath) reported

    @IFTTT doesn’t work with @googlenest any more. Can’t add them as a service to the Home app since IFTTT gets stuck in a login loop. What a shame. Any recommendations on a better integration for Google Home that actually works?

  • corgilifematter corgilyfe (@corgilifematter) reported

    Holy ****, there is nothing I can do to delete the video history from my @googlenest camera. What a seedy piece of ****. No matter how many times I hit the button, nothing, no matter if I remove the device entirely and reinstall. It won't delete it. This feels criminal.

  • aykmwt Ree-land, not Rye-land (@aykmwt) reported

    @googlenesthelp The issue wasn't that the temp changed unexpectedly. The app and thermostat stopped responding. My Nest is set to 77, but when the inside temp was 81, it didn't start the AC. When I used the app to lower the temp 3 deg to kick start the AC, that did not work for 1+ hours.

  • tummybadger tummybadger (@tummybadger) reported

    @googlenesthelp Webpage: I authenticate with my Google account, then get redirected back to the Sign In page. Same in the iOS app. I got an alert email telling me that the authentication was successful and that I'm sharing my data with Nest. This has been installed/working for 3 years.

  • MrSaber0 Bahgat Saber Morsi Solaiman (@MrSaber0) reported

    @googlenesthelp I have been waited for 1 day, and They Didn't answer me, please help me.

  • m4xhog m4xhog (@m4xhog) reported

    @JsInN_VoRh33z @googlenesthelp Same issue here, started this morning. Nest Learning Thermostat. Reset network on the nest and home router.

  • m4xhog m4xhog (@m4xhog) reported

    @googlenesthelp What's the deal with your customer service. They force people to chat and go through dozens of steps over and over, just to tell the customer that theirs nothing they can do when it's a known issue and the warranty no longer applies? Disappointing..

  • jackson0810 Derrick Jackson (@jackson0810) reported

    @googlenesthelp Hi… I just tried these steps on 2 iPhones and an iPad and this did not work on either of them. I am still seeing the message to setup a schedule but no way to do so. Please note prior to having this issue I had a schedule set to turn on 4 cameras at 10 PM and turn off at 7AM

  • JiguaPendleton Jigua Pendleton (@JiguaPendleton) reported

    @DailyCaller I'd throw that garbage out and buy a standard non-programable stat. The ****** @googlenest is trash that has a new generation every year because they can't get it right.

  • Lu_dwig Lu_dwig (@Lu_dwig) reported

    @googlenesthelp Same issue... Even after the reinstallation of the app ... 😮‍💨

  • AdamBialow Adam Bialow (@AdamBialow) reported

    @madebygoogle How do I reach someone in the United States GoogleNest customer support? Been trying to reach specialist for weeks for unresolved refund issue & every time I call, told only email possible. Emailed many times & response never addresses issue & never from specialist.

  • burlamur тупин ров (@burlamur) reported

    Stay away from @googlenest products. I do not remember a single product buggier and less reliable. Insanely buggy, horrible.

  • Mizzizrjv DElizabeth V (@Mizzizrjv) reported

    @googlenesthelp You can take it as feedback, and here is some more feedback. The HVAC tech that I called said that NEST Thermostats have been the WORST to work on, and not user friendly, known to cause many problems! Good job Google with Nest & with lousy customer service.

  • aykmwt Ree-land, not Rye-land (@aykmwt) reported

    @googlenesthelp Yesterday, it was 81 deg in my office (upstairs, and near the Nest). I opened the app and it was set to 77 I turned it down to 74, and nothing happened. The AC didn't kick on for about an hour. This hasn't happened before, which is why I believed it was tied to Xcel. /end

  • Brach2Brach Jon Brach (@Brach2Brach) reported

    @googlenesthelp I dont want to see the energy usage form the thermostat display, i am not at that location. I want to see if from my mobile device, bottom line it should be working properly, but its not. Fix it or I’m moving to another thermostat company

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