Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • kevin_burdick Kevin Burdick (@kevin_burdick) reported from Chandler, Arizona

    @googlenesthelp Hey folks. My Google Nest seems to have lost the ability to connect to wifi. I’ve reset my router (it’s working fine), restarted the Nest, and it’s still not finding my network. It was working fine up until about a week ago. Please help.

  • JaboJackson1 JaboJackson (@JaboJackson1) reported

    @googlenesthelp @googlenest Just set up 3 thermostats at our new home and wifi/ google home apps wont link. Says the devices belong to another account and require migration. But Migrating wont work. Help! We are freezing.

  • leemel Lee Melton (@leemel) reported

    @googlenest is there an issue with the nest thermostat syncing usage?

  • SarahPickup1 Sarah Pickup (@SarahPickup1) reported

    @googlenest my Google nest mini won't play @BBCR1 any more. It's says "playlist aren't available on the BBC" but plays any other BBC station. Can you help?

  • WeirdGirlBlog Krysten (@WeirdGirlBlog) reported

    Oh and I have 5 dogs in my home. So apparently @googlenest doesn't give a **** about animals freezing to death. So this company wants to kill humans AND animals.

  • thejoedwyer Joe Dwyer (@thejoedwyer) reported

    @googlenest It has been happening for the past month. I changed the smart adjust setting on the app but the problem persisted. Your support team said “sometimes it’s better to make the change on the thermostat”. That is not smart, acceptable, and is putting all your customers at risk

  • Mystic_Meena Mystic Meena (@Mystic_Meena) reported

    @googlenest why is it that no one is able to help? I need a nest hello replaced and have been getting nowhere for over a week!

  • iammoonified Cross (@iammoonified) reported

    @googlenest I need help!

  • realandyrosser Andrew (@realandyrosser) reported

    @googlenest @madebygoogle I hope it improves your customer service which in my experience is diabolical. You have no regard for your customers who have broken Nests with cold homes whose systems you fail to replace

  • Razmataz38 Raz (@Razmataz38) reported

    @googlenesthelp Completely awful service from customer support. One of the cameras has been offline for several days with countless lengthy phone calls and no resolution. What can be done about this?!

  • surrideo Sam (@surrideo) reported

    @googlenest @googlenesthelp I’ll happily share with you how I fixed this, hope you update your online advice which doesn’t cover this common issue. I also hope you can correct whatever bug is causing this. The issue is with the thermostat,not the heat link,not the heating system

  • JustPixilated JustPixilated (@JustPixilated) reported

    @googlenest @googlenesthelp respond to my DM it is a serious problem that you need to fix

  • WeirdGirlBlog Krysten (@WeirdGirlBlog) reported

    Ha, @TwitterSupport banned me because I dared to share that @googlenest sells subpar products with TERRIBLE customer service. My pipes are FROZEN in my house because my Google Nest died in the middle of a Wisconsin winter. It's -20 out! WTF!?!?!?!

  • surrideo Sam (@surrideo) reported

    @googlenesthelp No, I won’t do this. You can take the issue and fix your buggy thermostat software. It’s not an answer to ignore a widely experienced issue and say go to our community. You should fix the issue.

  • surrideo Sam (@surrideo) reported

    @googlenesthelp There are many reasons. And I offered to give you the steps to resolution and information so that it could be looked at. Your response? Post on the community. Great ownership of an issue inacknowledged in the Google support center yet all over the community.

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