Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • j3rm Jeremy Wesley (@j3rm) reported

    @googlenesthelp Uh, Yea, thats what I said.. You should fix that limitation. Considering returning if it is not on your road map to fix.

  • andybarl Andy Barlow💥 (@andybarl) reported

    Ongoing saga: I ordered a new @googlenest Camera + Floodlight wired version on 11/3/21. Installed on 12/2/21 & camera wouldnt keep a charge from day 1. Camera went offline on 12/30/21.

  • HaasKurtis Kurtis Haas (@HaasKurtis) reported

    @googlenesthelp I have identified 2 devices that are not supposed to be connected to my network. MAC addresses: a2:e0:e2:67:be:3c. ae:49:ab:1d:56:52. Both have used my own personal device name. How do I block the devices in the Google Home app? Secondly, who can help me ID them?

  • 67ives karen ann ivory (@67ives) reported

    @googlenesthelp Nope. App just says offline but thermostat is working fine and says online. It’s just done it again

  • ssmmdd84 Matt (ssmmdd) #FBPE 🔶 (@ssmmdd84) reported

    @HiveHelper The Save button is constantly showing the spinning loading icon so I can't save any changes. Your radiator TRVs are crap and the app is slow and useless. @BritishGasHelp you have the money, spend it and make Hive what it could be before @googlenesthelp beats you!

  • DavidSydow12 David Sydow (@DavidSydow12) reported

    @googlenesthelp (1) Hi, I know this might not be your department, but I have been in contact with Google to get a new warranty replacement Google Pixel 6 Pro, because the one Xfinity Mobile sent me was bad. The Google Store sent me a link to fill out yesterday ..

  • Andy_J_Mayar Andrew J Mayar (@Andy_J_Mayar) reported

    May I have a little help from all you @googlenest installers please? Just installed two at a customers house, he’s a little annoyed that heating Is coming on at 4:30am when it’s not set till 6:30am. Is there any way to turn thermostat down below 9degrees to stop this happening

  • DarrenWandless Darren (@DarrenWandless) reported

    @googlenesthelp any date on a fix for the Nest camera drop outs? It’s not my network so don’t even suggest resetting it. The cameras fail.

  • lennyvialpando Lenny (@lennyvialpando) reported

    @googlenest @madebygoogle lol, I just called so they would turn on my outdoor cameras to record, it’s a service, the guy asked if I had power to them, as I told him earlier, cameras are set up, app on phone, just want the feature to get them to record, not just a still picture, he hung up on me!! Wtf

  • Doreen13 Doreen the 🐝knees fully vaccinated (@Doreen13) reported

    @googlenest SEND MY RESET PASSWORD EMAIL. I don’t want to sign in through you.

  • snaggs816bit Snaggs_appusseven🃏🕹🎮🍀 (@snaggs816bit) reported

    @PwnProblems @googlenest I seen you saying that was terrible.

  • TheGrumpasaurus The Chumpasaurus (@TheGrumpasaurus) reported

    @googlenesthelp I had to restart the office speakers because only one was working and now they won't play any music! These are garbage.

  • Scribblr_42 Ravi Mistry (@Scribblr_42) reported

    @madebygoogle @googlenesthelp I’m having trouble with my Heat Link, it’s stopped lighting up & receiving any signals. Can you help?

  • alexYQR Alex 🇨🇦🌾 (@alexYQR) reported from Regina, Saskatchewan

    @BobbGlenn @googlenest Old house and I haven’t figured out a way to hard wire power to it. Nest cam outdoor with battery. Has a -20 limit then it shuts down.

  • Dadtagonist Kites, Cops, Coffee (@Dadtagonist) reported

    @googlenesthelp what can I do to make designated groups of speakers work again? They seem to be utterly broken and all troubleshooting has failed?

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