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Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Houston, TX 2
Spring, TX 1
Blain, Pays de la Loire 1
Paris, Île-de-France 3
Sale, England 1
Veneux-les-Sablons, Île-de-France 1
Rennes, Brittany 2
London, England 1
Évry, Île-de-France 1
Lyon, Auvergne-Rhône-Alpes 1
Roissy-en-Brie, Île-de-France 1
Murcia, Murcia 1
Le Cellier, Pays de la Loire 1
Bogotá, Bogota D.C. 1
Creston, BC 1
Gennevilliers, Île-de-France 1
Nantes, Pays de la Loire 1
Castres, Occitanie 1
New Delhi, NCT 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • RyanMalacina
    Ryan Malacina (@RyanMalacina) reported

    Monthly @googlenest cameras are trash post. So terrible at staying connected to the WiFi network and actually loading. What good are cameras that constantly DC or stop loading?

  • lufitoom
    Lufifi (@lufitoom) reported

    @googlenesthelp @YORKIE007 Fix your status page ffs.

  • ChadB0826
    Chad Boudreaux (@ChadB0826) reported

    @googlenesthelp I have a nest thermostat that will not connect to wifi (2.4 ghz). I've tried everything from reset, to router reset, an other trouble shooting methods. It's never connected since the day I purchased it new. I firmly believe its the nest device not working.

  • brycdavis
    Bryan Davis (@brycdavis) reported

    @Google @googlenest Nest devices are trash lately....Please fix

  • flowmastr1x
    Allen Roe 🍍 (@flowmastr1x) reported

    OMFG @madebygoogle ever since I got told I need to move my @googlenesthelp nest cams to the home app I fight to get a feed from them. Why in the hell did you think you need to fix something that was not broken

  • codeslubber
    Rob Williams (@codeslubber) reported

    @CoffindafferFBI Note on systems thinking and why compute systems are still such garbage: minute those cameras are disabled in a systematic way, 911 needs to be called by the system, for sure she had @googlenest subscription service. Product once again has been demonstrated to be utterly USELESS.

  • ShreeYerram
    Shree (@ShreeYerram) reported

    @GoogleNestHelp could you please guide me how to fix it

  • johnnynocannoli
    johnnycadillac (@johnnynocannoli) reported

    @googlenesthelp both my units lost WiFi connectivity. Tried reboot, reset, manual WiFi entry, everything. Can you guys please help? Thanks

  • _RudeDude
    Don J. Rude (@_RudeDude) reported

    @stevemerckel @GoogleHome @googlenesthelp I had to scrap my old (v1?) Chromecast a couple of weeks ago. It just would NOT show up with full config/control in the home app. I even tried installing some janky old revision of ho.e-wifi configurator, still failed. Now it's in the trash

  • ShawnSm76068634
    Shawn Smith (@ShawnSm76068634) reported

    @madebygoogle @Google @GoogleNest 5-yr customer. Replaced dead Gen 3 doorbell Dec 5 with new Nest Doorbell. Dec 20: charged $180 annual; still linked to the broken one (not installed). New doorbell = unable to link. Been overpaying for worse service. Spt no help No refund.

  • madetea
    Leslie 🏳️‍🌈 (@madetea) reported

    Hey @googlenest - your app is the worst ever. Switching to Hive immediately.

  • JOHNNYJET3
    JOHNNYJET🇺🇸 (@JOHNNYJET3) reported

    @brian1222333 @Google @googlenest I second this. It's like they have the interns coding. Very annoyed at how crap and slow the move from nest has been.

  • MirBHw
    Miriam Hale (@MirBHw) reported

    @googlenest app is not working since 2am

  • sircoynie
    Sircoynie 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@sircoynie) reported

    @googlenesthelp my thermostat is connected to the internet but is showing as offline in the app?

  • KimberA777
    Kimber (@KimberA777) reported

    @chiIIum @Google @googlenest MY OPINION-Actually, there is a lot more footage that won't be released due to: (1) it will not help in identifying any of the suspects (2) it's being blacked out because it shows Nancy being walked out the front door (3) it could be detrimental to the case.

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