Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Noah Arney
(@ndarney) reported
@ChelseaMDO1 I can't find @googlenesthelp @Google putting anything out about what to do to fix it. Did you get a work around?
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namastewoke
(@namastewoke2) reported
@madebygoogle @googlenesthelp You know what - I'll just have you work with my credit company on this and I'll also report you to the better business bureau — I hope others are too. I'm so aggravated, I've been patient for a few weeks hoping you'd fix this. **** you too.
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Lauren Foley
(@Lauren_foley) reported
@googlenest your app is TERRIBLE. It constantly logs you out while using it. Do you have plans to ever fix this or should we move to a different company?
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Kimberly Lancaster
(@newscaster) reported
Inheriting from a previous owner is a nightmare. Trying get @googlenest to relearn is a struggle and a lengthy process. In order to get the heat to go on, you have to move out of eco mode and you can wait 2+ hours for 4 degrees of temperature.
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Jules
(@julesf73) reported
@googlenesthelp Hi. Our Nest Thermostat disconnected from the wifi about 4 days ago. It says “your network may be be hidden or too far away” but we haven’t moved it. Thermostat and router rebooted to no avail. I believe this could be a known issue with the device. Please advise?
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tbelete
(@tambelete) reported
@ecobee One of the worst and greedy company…you increase remote sensor price to $99 after you artificially created a shortage…shame on you. I hope ppl switch to Nest soon…you owe your customer $20 refund!!! @googlenest #buyNest
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RST_
(@thatchman1) reported
I sure am about to buy an older @googlenest IQ camera instead of the latest & greatest one, because the latest one only works in the very crappy, no good very bad Google Home app. Uff. I'm disgusted.
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Jarne Christiaens
(@JarneChris) reported
@googlenesthelp my nest hub (first generation) got stuck yesterday on a gray screen with a white Google logo. I can't reset it anymore because it doesn't do anything anymore. Apparently this is a known problem what can I do?
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Kris
(@aHarmlessFly) reported
@googlenest @thacery1 This was 20 months ago, you going to fix it yet?
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Rye Guy Carpe
(@CarpeDeezTweets) reported
Hey looking for products that constantly drop wifi, won't display products connected to it, doesn't understand simple questions, won't connect/can't display/uninstalls cameras ,loses GPS and can be used in a terrible app on Android or IOS ? Use @googlenest and @googlemaps . A+++
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Infusion Plumbing & Htg Ltd 🔥
(@infusion_andy) reported
@googlenest why am I constantly having to sign in to my app all of a sudden????
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IamYourBrotherInLaw
(@Iamurbroinlaw) reported
@googlenesthelp hi, your replacement nest you sent me now won’t connect to Wi-Fi. Please help!
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Cornelius Hedegaard
(@Denzildk) reported
her @googlenesthelp did you guys remove the ability to ajust volumen for speaker groups in the google home app, or did i mess up a setting somewhere, because it used to be there and now it's gone. I can still do it on my nest hub, but it's a nest hub so... pls help -_-
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cabbagehead
(@_cabbagehead) reported
@googlenesthelp It looks like I’m still experiencing the same issue.
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Rob Sands
(@Poolmanouvre) reported
@googlenesthelp My issue is being left out to dry. I'm just amazed how appalling Google's customer service is. As a manufacturer of goods who are you regulated by? I've provided the info requested, in the time it took you to reply here you could have reviewed and answered. It's now 8 days..
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