Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Kristy
(@KristyKay5) reported
@kdrlwilliams @googlenesthelp I agree 100%!! I refuse to participate in their troubleshooting steps since it's clearly an issue on their side. I've learned from past experiences that it just ends up frustrating me and making me angry.
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Dan van Tan
(@danvan_tan) reported
@googlenest It's happening when I CAST YouTube Music to any Google device - I have 2x Max, 2x Mini, a Hub & a TV. Shuffle is broken on all of them. Whatever device I cast from.Just when casting. If I use Bluetooth on any device shuffle is ok.
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Kristy
(@KristyKay5) reported
@markrowe84 @googlenesthelp I'm having the same issue. No data since Jan 21 on the app.
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Austin.
(@aje4789) reported
@googlenest (Cont) Ironically this thermostat is a warranty replacement for the same issue a few years ago.
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Gang__Green
(@gang__green) reported
@KristyKay5 @googlenesthelp Same issue here
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Andrew Handley
(@reconfigured) reported
@googlenesthelp Same issue for the last 36 hours. No history in app or web using 3rd gen thermostat in the UK. History shows on thermostat
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BuildPath
(@BuildPath) reported
@googlenesthelp my nest thermostat wifi is dead. Cant detect any networks anymore. I reset it but it didn't help. Please help
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Dave Thurlby
(@dt02400) reported
@googlenest Any idea why all of our Thermostats are not showing history, what is there is a few weeks old. We have 6 in our family and all of them have the same issue.
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Nephi Wright
(@nephiw) reported
If you know me, you know how strongly I have supported @Google with mail, drive, music, video, youtube, nest, pixel, voice, etc. Recently @googlenesthelp has all but destroyed my trust. My $250 nest thermostat is broken out of the box and I am $600 into correcting this.
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Jessica
(@jbirdypants) reported
@googlenest We have a puck, but it seems this might be a more widespread @ESPNPlusHelp issue. Prelim fights casted fine and we can cast anything from the same device.
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Brandon Angelakos
(@bangelakos) reported
@googlenesthelp One was about 3 weeks ago but I don’t have the exact date since removing and trying to re-add. The second has been offline for 6 days.
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Kim Williams
(@kdrlwilliams) reported
@googlenesthelp regarding the Nest Thermostat, I’m having the same issue as well- No energy history. I’m chiming in because this is CLEARLY a Google Nest issue, many have the exact same problem. Respectfully, please simply acknowledge the issue on the Google side & fix. Thanks
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Ashley Perssico
(@AshleyPerssico) reported
@googlenest @dt02400 Jumping in to echo @rawlejon and Dave. Nest user here in Massachusetts, USA. My iPhone shows Wednesday Jan 20 as the last day of history, my SO’s shows Thursday Jan 21 (or DID… until he restarted his phone and now it’s showing NOTHING in history). Clearly a server/cloud issue.
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Nephi Wright
(@nephiw) reported
In December I bought a new @googlenest learning thermostat from the Google Store. When connected and installed it repeatedly reboots every 5 to 10 minutes. I hired a certified nest installer to make sure I did everything correctly. I did. The problem was unsolved.
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Kristy
(@KristyKay5) reported
@googlenesthelp I have Nest Learning Thermostat. App shows no data after Jan 21. If I login via web, History says "Welcome to Energy History. Check back tomorrow". I'm not the only one with this issue so I am assuming it is a problem on your side. Look forward to seeing a fix.
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