Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| London, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Uncle Social 💬
(@UncleSocialUK) reported
@googlenesthelp Am I able to get support here? Live chat in the Google Store was terrible and the Nest representative I had a call with was very friendly but not much help.
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Absolute Radio Country
(@ARCountry) reported
@googlenesthelp It looks like it's @TravelGraeme that needs your help. 😎
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Abhay Shah
(@_abhayshah) reported
@ironiridis @astuyve @googlenest Interesting, I haven’t had an issue yet with my Nests. Curious to hear about what these issues are?
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David Heyman
(@dcborn61) reported
@googlenesthelp @jordanfd @elizgreiner11 And when you send us to DM, you give instructions to restart thermostat, sign out/sign in to the app. You treat it like a local issue, make customers do pointless troubleshooting. Do better, please! Fix the issue and then tell us what was wrong to begin with.
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jared major
(@chefjrad) reported
@googlenesthelp hello, my Nest thermostat randomly disconnected from Wifi and is no longer able to connect or find any Wifi networks at all. I’ve done all the troubleshooting and all my other devices have no issues with wifi, can someone please help?
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Scott #BLM #ACAB #AbolishThePolice Menor
(@smenor) reported
from
Gilbert, Arizona
@JYuter I don’t have or want that kind of security. I don’t even use the «smart» learning features of @googlenesthelp because they’re so bad they’re worse than worthless and I despise that I got suckered into buying this POS that they’re trying to use to strong arm me into the Home app
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Rae xoxo
(@Raeoxoxo) reported
@googlenesthelp Why isn’t my google nest cam iq indoor allowing playback anymore. The clips are recording but I’m not getting the 3hr playback??? Hope you can help please 🙏🏻 I love the camera xoxo
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Jordan DeJarnette
(@jordanfd) reported
@googlenesthelp Hi, this is a backend problem, not with my individual unit. Searching Twitter shows this is an issue with Google. What is being done to remedy?
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Switchlec
(@switchlec) reported
@Electricalmjd @googlenest @madebygoogle Finding this with some Android 10+ devices and notifications in general just not working unless you sign into the app. Starting to work like the iPhone and just kill background processes even if they are running the notification service.
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Dan Dimson
(@dandimson) reported
@googlenesthelp the worst customer care please review case number is 1-6946000031724… honestly just want to get refund and move whole system to ring - appealing customer care - avoid
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Mike Bender
(@mikebender13) reported
@googlenesthelp It showed no usage on the app again for yesterday. When you click in it shows the usage. Is there another outage or problem?
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holly parker
(@hollyparker8) reported
@googlenest @Google my devices are struggling to multi-task, I can no longer cast and view my Nest camera at the same time. If the nest camera is displayed on any screen my casting from any app to any other device is disabled and vice versa. Help? Is an update coming?
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Kevin Wright
(@wkevin79) reported
@googlenesthelp Sorry a Nest Thermostat. Get a W5 error if I go into Network. If I try to do a software reset which looks for a network it gives me the Searching blue ring and doesnt find anything. I’m in the UK is this the correct Twitter account?
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Justin Chua
(@JustinChuaDNP) reported
@googlenesthelp Yes; same room. 15 feet apart. Already reset modem/router too. But doubt that’s the problem since other unit (same 3rd gen learning bought at same time) downstairs works.
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Janine Zee-Cheng, MD (she/her) 🏳️🌈
(@JanineZeeCheng) reported
@googlenesthelp You can’t help. Thanks, though, social media person. Nest setup and use was easy and straightforward. The Google Home app is awful. New thermostats need new homes by themselves (a known bug, apparently). I liked my nest cameras but won’t buy new ones.
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