Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • randybrobbins Randy Robbins (@randybrobbins) reported

    @googlenesthelp all of a sudden My nest thermostat will not connect to my WiFi network. Please help!

  • lazy_products LazyProducts (@lazy_products) reported

    @googlenest Did you even read my message? I’m not interested in how “away” is enabled. Can you please tell me, in plain English, what “away” actually does???? I’ve read the article you sent carefully and it doesn’t help.

  • nephiw Nephi Wright (@nephiw) reported

    @madebygoogle Unless you can refund the money I spent on the nest thermostat; I don't think you can help. The @GoogleStore said they couldn't refund because it's been more than 15 days. It's been that long because @googlenest sent the wrong item twice.

  • tfazure Zoya (@tfazure) reported

    @googlenesthelp why did my Nest screw up my furnace today after your update. Emergency call to my HVAC guy on the coldest day of the year only to find out all his customers today had same problem. Unplugged Nest and put old thermostat on and heat works. WTF?

  • kdarty Kevin Darty (@kdarty) reported

    @googlenesthelp I know the December update that reached the Chromecast today fixes some issues with 60Hz 4K but for me I initially lost all 4K options after install but after another reboot that got fixed. I tried turning on/off then back on "Match Content" which didn't help.

  • nyc_savvymom nycsavvymom (@nyc_savvymom) reported

    @googlenesthelp My Nest wont connect to Wifi & cant find any network. Please help.

  • MichaelRBeck Michael Beck (@MichaelRBeck) reported

    @TuneInSupport @tunein This will likely be a @googlenest issue, but maybe your team can nudge them to look into it on their end.

  • annagmathew Anna George (@annagmathew) reported

    @googlenest our nest thermostat isn’t connecting to Wi-fi. We’ve tried everything and it still doesn’t connect. This situ has been going on for almost a month now. Please could you help us? Thanks!

  • carynfor Cazz (@carynfor) reported

    @googlenest problem connecting to cloud - this error msg still has not been resolved

  • lazy_products LazyProducts (@lazy_products) reported

    @googlenest what does “away” mode actually do? I can’t seem to find a straight answer in any of the help articles. I don’t care about how nest automatically figures out away. I want to know what happens when I set away manually.

  • terminalyill3st a chemo who had chemo (@terminalyill3st) reported

    @autolycos @googlenest Swear to god my nest wanted to kill me. The wall plate connector went bad and I would wake up to my house being 90 degrees. It wouldn’t stop until it hit the emergency shut off

  • manonnus_ Manon (@manonnus_) reported

    @googlenest hi! I'm still with a broken thermostat, I've contacted Google multiple times.... Help

  • annagmathew Anna George (@annagmathew) reported

    @googlenest Sure, no problem - stop/ start - restarted using button on nest - manually connected to wi-fi router - restarted wi-fi router

  • ChrisJordan492 Christopher Jordan (@ChrisJordan492) reported

    @googlenesthelp Just want to close this loop publicly so people don’t think these issues go to DM & get resolved. It’s been 4 days of back & forth DMs waiting for level 2 to get back to chat support on my issue. Every day it’s “We’re waiting for a response.” Downhill since Google bought Nest.

  • tr3yg12 Trey (@tr3yg12) reported

    @googlenest Hey @googlenest it’s been over a week and this still hasn’t been resolved. Pls fix! #alliwanttodoispay

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