Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Marc Girard Alleyn
(@StevenAlleyn) reported
@googlenest Thanks for responding - I’ve been looking at the new HomePod Minis because the Apple Music issue has bugged me for a few years now, but I really like casting to ChromeCast so I’m stuck & the news about AM on US Nest was very exciting. Really hope to see it soon
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Dave3997
(@Dave39972) reported
@googlenesthelp Samsung S9 suddenly can't save clips to phone on Nest app. I installed Nest app from APK from September and it resolved the problem. Reinstalled latest app and problem returned.
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Hope Vidal
(@HopeOprahVidal) reported
@googlenest hi google, I have been waiting for someone to get back to me for over a month now. I have yet to receive my google nest since order back in September and this issue is still yet to be resolved.We are now in December, can someone get back to me so this can be resolved.
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Huskinesis🍂🌿✨
(@HuskinesisTTV) reported
@googlenest Yes this has all been done i don't know if it's just me or if others too have this issue? All i know is it's a little frustrating having to reset the device everytime it goes down because the app fails to connect to it.
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Will Mon
(@willmonwah) reported
@googlenesthelp I’ve had issues since 8pm EST last night with my hello and tried switching off the circuit breaker and restarting other nest devices. It’s still offline with errors like NC024 or NC004 or NC006. Is it helpful to leave it off for longer? I use mesh wifi. Thanks!
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andymadf1
(@andysc09) reported
@googlenesthelp I've stayed with the same supplier but have a new updated modem. The issue started previous to the new modem.
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XC
(@skyboy216) reported
@googlenesthelp @Google @googlenest You guys have the worst customer service. I’ve been trying to get a refund of a charged you made by “mistake” for over a week and you haven’t solved it yet. This is how you make money? Stealing from customers?
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TPCXNS
(@TPCns) reported
@googlenest Error messages constantly, there was a glitch, or no other speaker is hooked up, Will not recognize any voices, have to yell at it. "Something went wrong, try again in a few seconds" OR can not communicate Have power cycled all devices and reset with Same issue
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Will Mon
(@willmonwah) reported
@googlenesthelp Hi, thanks! I have restarted my wireless router which is in dual NAT mode but didn’t restart my main router. I can try that too if it’d help? I am in New Jersey, USA.
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Phil 48%Galvin
(@Phil1824) reported
@googlenest My camera has just gone Offline.. Are there any reported issues at your end?
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Tiago
(@tiagofal) reported
@googlenest my Google nest mini keeps unlinking. Googling for an answer only gets me hundreds of people with the same issue. I’ve factory reset, joined firmware preview, etc. and nothing works - it randomly unlocks every 1-2 days. A Gen1 Google mini works fine though (same Wi-Fi)
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Sief
(@BSiefkes) reported
@googlenest @octoturt Ah. Exact same head scratching problem. This is the first I’ve seen that it’s a staged rollout.
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Huskinesis🍂🌿✨
(@HuskinesisTTV) reported
@googlenest None at all and it happens all the time i remember i glitch like this i believe it was feb 2018
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URHog
(@URhog) reported
Hey @googlenest I have w5 error. Tried all trouble shooting and nothing. WiFi chip seems to be disabled. What can I do?
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sylk
(@sylk) reported
@googlenest It's currently not showing up as a casting device on the home network but I haven't been able to walk through all the recommended troubleshooting steps yet. I've rebooted it but can't take the router down during the workday.
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