Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

Less
More

google-nest Hero Image

Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • mzaferyahsi M. Zafer Yahşi (@mzaferyahsi) reported

    I think I made a terrible decision by buying a @googlenest video doorbell! I get notifications after the person on the other side is gone :( I am reading that a lot of other people have also the same issue and there isn't a fix as it seems :(

  • micheley335 Michele♕ (@micheley335) reported

    @googlenesthelp how long until you fix the issue with google nest setup? Tons of people experiencing the same issue. Helloooo

  • lapislazuli121 John C. Smith (@lapislazuli121) reported from Plympton, England

    @googlenesthelp Last week my Internet provider told me to reset my router but since the 3 alarms have been offline. I deleted one of them tonight to re connect it but I think I’ve messed it up.

  • mallard1985 matt allard (@mallard1985) reported

    @googlenesthelp hi is there an issue at your end effecting getting entry keys for nest thermostats. I’m trying to connect one for a customer and it keeps coming up “there’s a problem connecting to the service”.

  • ChrisVE3FU Chris VE3FU / VO2AC (@ChrisVE3FU) reported

    Hey @google @googlenest @googlenesthelp I'm having an issue with my Google Nest Mini. I've called 3 times in the last week & each time told that it's being escalated. Still not resolved. 3rd time having the same issue in the last 9 months. Help?

  • Thibo57496848 Thibo (@Thibo57496848) reported

    @googlenest Is there a reason why all our Nest Hub 2's can't open Google podcast by touching the screen? If I tab the podcast icon, something like "oké... Woups there was a problem" or it opens Spotify is it's reaction for some reason. Only asking the specific episode works...

  • photobug91 Joshua Gillis (@photobug91) reported

    @googlenesthelp We've got a tech coming, but we have a Learning nest. I've done the turning heat mode on and off, I've reset the schedule, I've adjusted the temp up and down. My landlord earlier did a reset as well, so we've done everything that was suggested online aside from messing with wires

  • BeGoodAndSmart Matthew (@BeGoodAndSmart) reported

    @googlenesthelp I appreciate the response but I don't have the energy for this. Nuking the network did fix the problem. I'll hit you up next time it happens. Until then just consider this as process feedback.

  • recordernaomi Naomi Wellings (@recordernaomi) reported from Solihull, England

    @googlenesthelp our heatlink is unresponsive. All other systems fine. Installed March 2020. Hoping you can help resolve as we have no heating 😔

  • pinotconoir Connor 🏳️‍🌈🏳️‍⚧️ (@pinotconoir) reported

    @unicornkx @KxDoesUx @googlenest Yeah that’s really bad, I know it’s cold weather recently but they’ve really messed up on the batteries on this one, I think they designed them for California weather!

  • damocles74 Ano Nymos (@damocles74) reported

    @tweethue @googlenesthelp the connection between Google home and hue seeems to be broken. Is there a timeline?

  • chelkweber Chelk Weber (@chelkweber) reported

    @googlenest @SantanaSamuels I am also running into this problem nearly everyday. My iPhone says it’s offline, thermostat is online

  • wackpack77 Randy Grant (@wackpack77) reported

    @googlenesthelp having issues with a nest thermostat finding a wifi connection. What can I do? Need help please

  • photobug91 Joshua Gillis (@photobug91) reported

    @googlenesthelp Yeah the tech pinned the issue on the thermostat, we checked everything else and that's the only thing that could have caused it. We got told by the tech the thermostats can be finicky, on if they kick on or not. So maybe that's something to address in updates?

  • lapislazuli121 John C. Smith (@lapislazuli121) reported from Plympton, England

    @googlenest really struggling with my nest account (smoke alarms) can you help please? Tried what I’ve found online but hasn’t worked. Is there a helpline? Thanks

Map Check Current Status