Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • TechnicalTrain Scott Marcus (@TechnicalTrain) reported

    @googlenesthelp My Nest thermostat that had been working fine for a while, now can't find any networks. I've rebooted it and reset it to factory, but still can't find any networks. HELP!

  • Lozenge31 Lauren Wright (@Lozenge31) reported

    @googlenesthelp hello! My Nest app is asking me to sign in (I’m normally always signed in). I’ve put my email address in (not a Google email address) & clicked “forgot password” but not been sent a reset email. I’ve tried this 3 times. Can you help please? Thanks!

  • ScizorKikN ScizorKikN (@ScizorKikN) reported

    @googlenest please please please fix your app. I'm having to login through Gmail authorization EVERY. SINGLE. TIME. I. LOG. IN. Please fix this. Super annoying.

  • jacopty Luis Alvarez Plata (@jacopty) reported

    @googlenesthelp hey i got a problem with my google nest wifi, it doesn't connect to my modem. It has been working fine for the last 3 months HELP!

  • CertiCare Laura Lazar (@CertiCare) reported

    @googlenesthelp I just installed my google nest thermostat and all goes smoothly until I get the the "connect" screen. It keeps giving me an error saying "something went wrong"

  • marvslonim Marvslonim (@marvslonim) reported

    @googlenesthelp I have a stainless steel nest thermostat that’s worked great, all of sudden it won’t connect to my WiFi. I’ve done all the resetting procedures and manually typed in the network name. It just spins and gives a message that it can not find the network….help!

  • scottpeachey Scott 'Big Papa 🍑' Peachey (@scottpeachey) reported

    @rmeestudios @googlenest Hahaha it's not THAT bad

  • govnna Reno (@govnna) reported

    Would be nice if @googlenest worked offline.

  • TechnicalTrain Scott Marcus (@TechnicalTrain) reported

    @googlenesthelp It has a W5 error, which when I went to the URL just showed to try all the things I've tried. I've even tried manually typing in the Network name and password, but still doesn't see it.

  • scott_thewspot Scott (@scott_thewspot) reported

    lol, ok, so a quick test I did and it looks like it takes around 30 seconds to action the initial request, but if I ask a second time it then does it immediately. Not having the same issue with other non-ikea devices though. @googlenesthelp

  • greghartpa Greg Hart (@greghartpa) reported

    @IDispose @googlenest That sucks to hear, they have a good idea but detectors should last almost forever. I always pick Nest as the next business line Google will shut down

  • wiseman13 Scott Wise (@wiseman13) reported

    @googlenest seems like I lost access to my two thermostats, a dozen nest protects and my Yale lock yesterday via Google home. Also I can no longer sign into the Nest application or website. Is this the same issue that hit others earlier this month? @madebygoogle

  • jarsparky Johnny R (@jarsparky) reported

    @googlenest Hi can you help, we have various Nest products at our home but I need to buy one for my mother in law and monitor it. Can I add it to my existing App or if not how do do this? Many thanks.

  • Selanda Selanda ... ଘ(੭ˊᵕˋ)੭* ੈ⛧‧₊˚ (@Selanda) reported

    Hey @googlenesthelp - really nice of your support agent (Elsie) to both not help with my problem & disconnect in the middle of our chat. This is now how I wanted to waste my Saturday morning and now I'm *still* dealing with an 11mo Nest Cam Outdoor that keeps power cycling.

  • LanaBoss Lala LaBelle (@LanaBoss) reported

    @googlenesthelp Thank you. My own account. I updated Google Chrome and it changed everything and now there's these weird new profiles and it deleted my regular Google account that I always use. My bookmarks have all been erased, even my theme has been deleted. Please help.

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