Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • slashequip Sam 🐙 (@slashequip) reported

    Bought a load of @googlenest stuff. Created a new gmail account for the house. Set some devices up. Google disabled my account and now I can't access anything. Have to wait ~2 days to get a reply. Great. @googlenesthelp help a brother out?

  • MT_Spartan Michael M.T Spartan (@MT_Spartan) reported

    @googlenesthelp My Google Home keeps saying about a few articles from the google help center when I ask a question, how do I stop this?

  • kithrup Sean Eric Fagan (@kithrup) reported

    @googlenesthelp @googlenest Multiple clients do experience the other issue, wherein I can ping the main, routing AP, but cannot get DNS from it. But not *all* of the clients have that problem, usually.

  • MrJoeyMaverick Joey Huerta (@MrJoeyMaverick) reported

    @googlenesthelp I’m having issues with my Nest Thermostat error W5. I’ve restarted and still nothing. Can you help please?

  • een1sp Scott Parker (@een1sp) reported

    @googlenesthelp My Nest Hub Max Camera is offline will not turn back on in Home or Nest app rest of device is functioning perfectly help please!

  • vlexisbar 💖 (@vlexisbar) reported

    I absolutely hate our @googlenest. On the hottest days, our air suddenly stops working and in the coldest nights suddenly our heat stops working. Get your **** together.

  • Mountaineers80 That Guy (@Mountaineers80) reported

    @JimBobFisherman @googlenest Let me come over and fix it lol

  • joei19 joei19 (@joei19) reported

    @googlenest please, please think twice about subscribing to this service after having now spent the better part of 4 hours trying to get my service cancelled. Ugh! What a nightmare.

  • jeffhay26 Jeff Hay (@jeffhay26) reported

    @june_bug_june @googlenest My Nest stopped connecting to the internet after 2.5 yrs. The support person said there was nothing they could do to repair it and suggested I could go and buy a new one - no rebate offered! WTF? The one key benefit of this unit is to use it remotely. 😡

  • Malteaser379 Malteaser (@Malteaser379) reported

    @googlenesthelp Is this normal? I’ve told you I have a problem with home away assist not working on all three if my thermostats. I’ve spent hours sending you screen shots and explanations of what is happening. Your customer services are useless and still I have three thermostats that don’t work

  • J_Tatum4 J 🦅 (@J_Tatum4) reported

    @Tyrus_J11 @googlenest Yea this **** is legit

  • ReggieCarey Reginald Carey (@ReggieCarey) reported

    @googlenest The Nest Thermostat subApp on iPhone has to be the WORST possible UI design I've seen in decades. Complete and utter crap. Someone needs to teach Google some Human Factors. You make the most basic thing - changing the temp virtually impossible.

  • dadmask Fine, Great (@dadmask) reported

    @googlenest allow local network access to cameras and devices when the internet is down. Seems like such an obvious thing and yet here I am, no internet, no camera views, no changing thermostats. 👎

  • timlevert Tim Levert (@timlevert) reported

    @googlenesthelp My nest hasn’t worked right since install. It connects to Wi-Fi but not the Nest server. Support team was nice, but not helpful. After their troubleshooting suggestions my device will no longer connect to Wi-Fi either. And now I have to start the process over!?

  • Malteaser379 Malteaser (@Malteaser379) reported

    @googlenesthelp And when I do that you will say that you therefore can’t resolve my issue and close my complaint. I’ve already asked for replacement thermostats and that has been refused. You are not actively doing anything to sort this out you just keep sending me emails with ridiculous tasks.

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