Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • cleetwit cLee (@cleetwit) reported

    @googlenest no change whatsoever. My guess is that u r may now be using Google Podcast only, instead of Apple Podcast, and there’s some glitch with Google Podcast knowing THE DAILY is the NYT’s podcast?

  • kaushiksampath Kaushik Sampath (@kaushiksampath) reported

    @googlenest Sorry but this has been an issue for a long time now. I just don't try casting Prime Video nowadays. Tried from different Android phones and tablets to different Chromecast devices and even on different networks.

  • AdamCoverdale Adam Coverdale (@AdamCoverdale) reported from Dunton, England

    @googlenest I have a Nest Thermostat that it is not working. Looks like the heat link has failed. Why is your support line only open from 9-1pm on Mon to Fri? Heating is important for a household and now I don’t have any until your open tomorrow. Can’t even raise a ticket!

  • adamlees90 Adam Lees (@adamlees90) reported

    @googlenest Help?...my app hardly ever works. Why?

  • f34nor Rhys Morgan (@f34nor) reported

    @googlenest That's not acceptable. Seriously stick a decent engineer on it yesterday. There's no technical, financial, or ethical reason that you can throw some resources at this HORRIBLE problem right now and fix it. Either that or fix Family Link so those accounts can authenticate a .edu

  • aburkho4 Ash (@aburkho4) reported

    @googlenesthelp @GELighting Are your servers down? All of my "Made for Google" #cbyge light bulbs stopped responding to Google Home last week. Now Google Home doesn't recognize them at all. #cbyge app does but Home won't let me link my account. Says it linked but doesn't show up

  • MidwestBias21 Midwest Bias R.T. (R) FIRE ZAC TAYLOR (@MidwestBias21) reported

    @googlenest What help would I need? You plug it in and it's set up. It just doesn't work well.

  • DGFalconer Duncan Falconer (@DGFalconer) reported

    @googlenesthelp hi folks, my nest learning thermostat has recently stopped charging. Its hardwired to the 12vDC heatlink supply. I've followed trouble shooting guides. It only charges via the USB port from the base or direct to the display. The unit is 11month old. Any help pls!

  • JichaMan1974 Tiger Daddy (@JichaMan1974) reported

    @googlenest I don't think it is the chromecast with google tv that is the issue, but youtube TV it's self. bandwidth here is just fine, but it keeps doing huge buffers, or just stops playing a channel all together.

  • SalFarieri Sal Farieri (@SalFarieri) reported

    @googlenest Really crazy that you don't have an update even thought the issue was finally resolved last week... After 3 months and a week.

  • twistedpixel8 Scott Fotheringham (@twistedpixel8) reported

    @googlenest iOS. Started happening maybe 2 or 3 weeks ago. Eventually the set of faces that it asks me about clears but is replaced by a new set that keep showing (again, ignoring my choice of “yes I know them” or “no I don’t”). I’ve rebooted the camera twice but it didn’t help.

  • Yurban Другая сторона Земли (@Yurban) reported

    @googlenest So... The problem was solved by my 8 year old daughter. I have two mini speakers paired. I turned off the one that is not the main one. The music from youtube music worked, but the radio did not. Daughter suggested turning on the second speaker - and voila, it worked!

  • helainebrandao Helaine Brandão (@helainebrandao) reported from Egypt Lake-Leto, Florida

    @googlenest As of last nigh two C by GE lights are not working and cannot be re-added to Google Home. Already been through 2 hours of troubleshooting, resetting google and lights bulbs power cycling, etc. They just stopped working and Home app doesn't see. Please help me

  • Sawbuck73 Michael Sawczak (@Sawbuck73) reported

    @googlenest Everything else works perfect. This is not the 1st and only problem I have had with this Chromecast. I've re-installed, clear cache and data etc multiple times

  • MidwestBias21 Midwest Bias R.T. (R) FIRE ZAC TAYLOR (@MidwestBias21) reported

    @googlenest Troubleshooting 1. Unplug the device 2. Plug the device in 3. Reset your router Again, the problem is the device, not the setup.

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