Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ayeletw Ayelet Waldman (@ayeletw) reported

    Do NOT buy a Nest thermostat from @googlenest. Ours broke, the replacement is broken, (clearer a 'rehabbed' one that isn't actually rehabbed), we have no goddamn heat, and I can hear them dicking my husband around on the phone. Anyone have an alternative that works remotely?

  • fergus819 Sean Ferguson (@fergus819) reported

    @googlenesthelp My Nest Thermostat won’t find/connect to wi-fi. Followed all trouble shooting through Nest App

  • The_Kuni The Kuni (@The_Kuni) reported

    My @ring Pro is about 5 mins behind with a press, no timeline, need to replace it each year due to poor heat design of front button which cracks and breaks. Time to go @googlenest and add to my outdoor IQ 🤔

  • wangchung2nite_ Covid-K1 Visa (@wangchung2nite_) reported

    @googlenesthelp hi there. Having an issue with my thermostat not finding any Wi-Fi networks. I’ve tried restarting my router/restarting the thermostat network connection and still no luck

  • RedTgz red_tgz (@RedTgz) reported

    @googlenesthelp About 1.5 weeks ago it stopped connecting to wifi. Originally installed 2 years ago October 2020 and this is the first time I've had this problem.

  • mgrabois Michael Grabois (@mgrabois) reported

    @googlenesthelp My Nest app keeps showing that my Nest thermostat is offline, but hardware itself says it's good. All of my other network stuff sees it except for the app. Any suggestions? I think I have a 2nd gen, the Model says "Display-3.4" in the app and it's running 6.2-22.

  • aniket2909 Aniket Gangakhedkar (@aniket2909) reported

    @googlenesthelp I'm currently in Hyderabad, India and bought the device in USA 2 years ago. I tried unplugging the device for 5 mins and restarted but unfortunately the same issue. Please help further.

  • Justinke Justin (@Justinke) reported

    @googlenesthelp my nest thermostat totally lost wifi and could not find wifi network , tried to reset my router and the thermostat . The wifi works well for other devices . Any ideas on how to solve this issue?

  • ayeletw Ayelet Waldman (@ayeletw) reported

    @dartdog @fmanjoo @googlenest Well but why should I *buy* a new one to replace what malfunctioned? Shouldn't I get a replacement for free? And why did the replacement come broken?

  • MaloneyTsmb Tom Maloney (@MaloneyTsmb) reported

    @googlenesthelp please help. Was using the app watching a video and all of a sudden got kicked out. Account credentials do not work. Have tried 3x to get a password reset email and nothing comes. App is updated.

  • stephneallison Stephanie Bell (@stephneallison) reported

    @googlenesthelp yet again your piece of **** system is down in my home. half of my system won’t connect to wifi while half of it has no problems. what is the point of spending thousands of dollars on your products if they don’t actually work. what a ******* scam

  • koronerarter Ege (@koronerarter) reported

    @googlenesthelp i am going crazy over with my nest thermostat. I have a heat pump set up and currently at heat, and even if i stop heat, unless i change the temp to something very low it never stops. Another issue is it sets the temp to 90 out of the blue and we experience hell.

  • Justinke Justin (@Justinke) reported

    @googlenesthelp Reset the internet connection and account connection. The problem is the wifi module inside the unit is dead

  • Martin_Law Martin Law (@Martin_Law) reported

    @ChrisJefNorman @googlenesthelp Funnily enough i have had the same issue all day today.. System has been running for 3 years without a hiccup.. Holding heatlink works, but then i get H71 error soon after.

  • WarzonePrez WarzonePrez (@WarzonePrez) reported

    @googlenesthelp I don’t remember my last successful login, as I’ve always used the app and normally just opens the camera every time. I am in the US.

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