Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • dustanddisquiet matt (@dustanddisquiet) reported from Manchester, Virginia

    @googlenesthelp Yes I am. Thank you for the reply. I am experiencing delays in my Nest notifications. After I updated my router (same channels as before) I started experiencing delayed notifications. I have reset the Connect which didn’t help.

  • jsg2021 Jonathan Grimes (@jsg2021) reported

    Feature idea for @googlenest thermostats… provide logs. Mine notified me of an issue… now that I’ve addressed it, I want to have a better way to see if it’s totally fixed… than just waiting for the next notification warning or watching the thing explicitly.

  • eTron eTron (@eTron) reported

    @madebygoogle @googlenesthelp just paid an electrician to come & figure out why my Google Doorbell (wired) is constantly draining even wired. Cost me $125 + $20 transformer + $179 for a second Google Doorbell. Not the issue. Still drains. Shows infinite / plugged in in Home app.

  • TadeoVzz Tadeovzz (@TadeoVzz) reported

    @googlenesthelp Nest Cam is not Working by app, browser is ok,

  • sliceBangPOW CK Brown (@sliceBangPOW) reported

    @googlenesthelp Yes. Every time I say a command, it responds that there was a glitch and to try again. My internet is working fine and I've tried resetting the device.

  • RyanNegri Ryan Negri (@RyanNegri) reported

    @jstrauss @googlenest I’ve got 6 myself and slowly switching over. Had the thermostats too, but I moved into some place that had smart ones already. Nest app seems to log me out every 48 hours too! It’s terrible.

  • ColRoeshambo Mike C. (@ColRoeshambo) reported

    @googlenesthelp I think I have a bad base on my 2nd Gen Stat on my 2nd floor. I have a separate thermostat on each floor. I swapped faces on the two floors and the issue stayed with the base. I swapped bases and the problem followed the base. Any additional steps you recommend?

  • makbadat Ｍａｋａｖｅｌｉ (@makbadat) reported

    @googlenesthelp Original Thermostat had a W5 error. Replacement thermostat was received today and could not find any SSIDs. Tried manually adding SSID but does not find it. Can’t get past heatlink setup.

  • jp_sox 🚛 Eastbound and Down🚛 (@jp_sox) reported

    @googlenesthelp The model in the technical info says it's a Topaz-2.7. Trying to change the pathlight brightness and encountered the same issue with changing the pathlight to "Always On." Just doesn't make sense to have up to 24 hr delay to adj settings, or to climb a ladder to make them faster.

  • Jamesdbuzzard James D. Buzzard (@Jamesdbuzzard) reported

    @googlenesthelp No help needed. Setup is really simple and I love the nest service so far. Just wish I could get more camera options at different prices. I like the ones you have but would live a $35-$60 wired option as well.

  • MattLovesASS Matt (@MattLovesASS) reported

    @googlenesthelp Nest app not working

  • LJHeronHBFS NRG God 💥, LJ Heron (@LJHeronHBFS) reported from Carlton on Trent, England

    Recently bought a new boiler from @WeAreBoxt, choosing the @GoogleNest thermostat for it. The service from Boxt was great 👍🏾 The service from Google, regarding their dodgy thermostat, not so much. Beginning to regret the so-called smart option. More trouble than it is worth.

  • M3Frunkenstein Frunkenstein (@M3Frunkenstein) reported

    @TweetsByDavis @googlenesthelp Was just jumping on Twitter to find this out. Having the same issue.

  • SocketToEm Socket to ‘em (@SocketToEm) reported

    @googlenesthelp Thanks. The new one fired the boiler up last night for no reason - it’s not programmed and set to 8 degrees and now shows H75 Do you think OT is the problem with the two units? I know so engineers won’t use OT as that say it’s unreliable.

  • HarryBarnes Harry Barnes 🥾🌍 (@HarryBarnes) reported

    @googlenesthelp nest is down. Any ideas?

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