Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • gogochaneln5 Lauren Swaffield (@gogochaneln5) reported

    @googlenesthelp I can’t log in to my nest account and password reset emails aren’t coming through. I think something has gone wrong when migrating from old nest to google nest. How can I fix this?

  • themovieguy73 pk (@themovieguy73) reported

    @googlenesthelp can't login through browser on phone. Unable to use app.

  • RandyJAllDay Randy (@RandyJAllDay) reported

    @googlenesthelp I have a problem with my nest thermostat that isn’t even 2 years old. I have reset multiple times and CANNOT get the WiFi to connect. I need help

  • TimothyDobbs1 Timothy Dobbs (@TimothyDobbs1) reported

    @googlenesthelp Hi my Nest learning thermostat has stopped connecting to WiFi. I have tried all suggested solutions but it is failing to find the network. Please can you help me .Tim

  • mabel_alina LEBAM (@mabel_alina) reported

    @googlenesthelp our google nest cannot find wifi. All other devices in the house are connected to the wifi just fine. Can you help?

  • Jonty_Lad Jonty Mountford (@Jonty_Lad) reported

    @madebygoogle @googlenesthelp is the Google Nest customer services number 0808 1692307 and working as it’s just constantly playing music?! I’ve got an issue with Nest Thermostat I need resolving! #googlenest

  • xRachelhoggx Rachel Linton (@xRachelhoggx) reported

    @googlenesthelp my thermostat has stopped working saying no power code H72 tried resetting etc but still no heating after 2 days. Can someone help.

  • brenda87947812 brenda (@brenda87947812) reported

    @googlenest I got a new ac system yesterday and now my app will not work … thermostat works but app says offline and on thermostat it says low battery on app

  • Volcomfrm Field May (@Volcomfrm) reported

    @googlenesthelp Your long term plan doesn’t take into account current user experience. Seems like poor planning. Can I please suggest allowing the nest app to acces these cameras?

  • jbattinieri jbatt (@jbattinieri) reported

    @googlenesthelp I cannot get my Nest Protect to connect. The app shuts down when I get to the connect to Nest-xxxx Wi-Fi

  • KimNishida Kim Nishida (@KimNishida) reported

    @googlenesthelp My Nest thermostat suddenly can't find any wifi networks. We've had our unit nearly one year and haven't had a problem with the wifi before. We have rebooted our router, connected successfully with other devices, restarted the unit and finally reset all settings

  • St0ckwell Amy Ross (@St0ckwell) reported

    @googlenesthelp I didn’t think I had migrated it to google. Though when I hadn’t been able to login I did start the process to see if that helped. I last successfully logged in around 28 Sept I think.

  • macintosh mac (@macintosh) reported

    It's fair to say @googlenest thermostat is the worst piece of tech I've ever used it create heating chaos. Currently basking in it thinking it's a good idea to be 24c and it love to come on at 2am. Useless and wasteful.

  • AbsterMcNabster Abi 🐸 (@AbsterMcNabster) reported

    Going back and fourth with @Google billing and @googlenesthelp for a product that I purchased, cannot use, and no help other than going from one to the other. Thought customer service would be better than this. Worst thing nest did was going to google!

  • MajorMonogram8 Major Monogram (@MajorMonogram8) reported

    .@madebygoogle it's okay to keep the @googlenest functional! I'll be returning the new Nest Cams I bought. You've already over bloated the Home app so it's almost unusable. Don't need my cameras split between a functional Nest app, and the garbage Home app.

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