Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jen (Parsons) Woods
(@japarsons) reported
@rick_manders @googlenesthelp Same issue, it happened before I updated to 15.6 and after.
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Joey Lombardi
(@joeylombardi) reported
@googlenesthelp Account is migrated to Google. It is just an endless cycle of "Login with Google" - I log in, I get an alert of my phone to approve permissions, then it takes me back to log in with google. Used a clean firefox install, same thing.
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Mindflux
(@mindflux) reported
@googlenesthelp I've reinstalled it. Upon first login everything was ok. Second time opening the app I get "There was a problem connecting to the nest service. Try again in a few minutes". I click try again and sometimes it works, sometimes it fails so many times I have to re-login.
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Damien Kelly
(@a_Damien_Kelly) reported
@googlenesthelp Climate change I think is they key issue! Not a design problem, just the temperature in the room went over 32.2 degrees due to temperature outside & I was using the Nest as a thermometer, that maxed out.
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C P
(@CP25813683) reported
@googlenest @googlenesthelp you guys need to clean up this mess you created with purchasing Nest, this living in limbo between both is a POOR customer experience. Do the right thing and combine them with out forcing customers to purchase less feature rich cameras or Hello @ring
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Adam Jones
(@official_adamj) reported
@googlenesthelp can you help me understand why my thermostat isnt turning on the AC? it seems stuck in "off" mode. #customerservce #customerexperience
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Jayakumar
(@JayakumarR74) reported
@googlenesthelp my thermostat battery is not retaining the charge. Even though I charge it fully, it goes offline in a day or 2.
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ConmigoTambienLosViernesParecenLunes
(@mitokon5) reported
Does @googlenest rush hour stagger the time periods by, say, +2min * the last digit of your account number so that when the period ends the sudden load jump doesn't cause an instant and predictable outage or are they all synchr
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Mindflux
(@mindflux) reported
Is it me or has the @googlenest @googlenesthelp gone to pot? My sign in with google never saves and some days I have to log in multiple times.
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Dr Antonia Dietmann 💙🇺🇦
(@AntoniaDietmann) reported
@googlenesthelp Thank you for offering help. No help required. Just a funny tweet about how hot it was. The nest had reached the top number I'd ever seen it show. Hope you are staying cool.
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HelloThere.
(@motherchuckles) reported
@googlenesthelp WITAF is going on with my thermostat? Ever "intelligent" and "smart" auto feature is turned off, yet this damn thing keeps going down? It matches the settings of my upstairs thermo which remains constant. Please help before I switch back to Honeywell.
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Will Templeton 💙
(@Willeth) reported
@googlenesthelp I don't need help. I didn't reach out or let you know. There is no issue, and I'm not sure why you'd think there was. Please don't contact me again unless I request it.
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Derek Wiesemann
(@WiseMann88) reported
@googlenest is the worst smart home device I totally want to come home on a hot summer day to a hot houses because I’ve t been home for 8+hrs, then take half the night to cool down.
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Rick Manders
(@rick_manders) reported
@googlenesthelp Hi. It seems I have an issue logging into/opening the nest app since I updated my IPhone to IOS 15.6 yesterday. After opening, it asks to log in using my Google account and then defaults to log in screen afterwards. Are there any known issues?
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Verified Jedi
(@LoZeno) reported
@googlenesthelp changing placement of any device in the Google Home app is impossible in Android. You select a new room and it just stays in the previous one unless you hard reset and re-add the device to your home. Ben like this for months, you never fix bugs do you?
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