Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • imsimondrake Simon Drake (@imsimondrake) reported

    @googlenest trying to get hold of the Nest support team, but keep getting a “Please try again during support hours” error. I’m within the support hours ( 12:00 AM-11:59 PM). How do I get help?

  • eTron eTron (@eTron) reported

    @madebygoogle @googlenest 2. I switched my WiFi channel from 153 to 161 & all 7 of my hubs went into setup mode (not just the disconnected msg) and all 6 spotlight cams went offline. Switched back. No go. Had to setup hubs from scratch. Cameras are being replaced with Arlo Tues.

  • CorvettePilot1 Skyjockey (@CorvettePilot1) reported

    @googlenesthelp Screw this **** ! Gen3 thermostat suddenly stopped seeing ANY networks after working fine for a couple years. Checking online I see this is a major flaw with all their wifi devices. So good luck 😡

  • infosec_jess Jess_Imagined🌟 (@infosec_jess) reported

    @googlenesthelp your support personnel are terrible. I’ve been asked twice to bring a Nest Floodlight Cam into the house to connect it to Wi-Fi! It is one component. And it needs to connect via BT to add the Wi-Fi. Why don’t they know this?

  • Phil_S_UK Phil 🇸🇭 🇺🇦 👑 🌹 (@Phil_S_UK) reported

    @googlenesthelp It started this afternoon. I have tried clearing the app cache,data, and reinstalling the app. The doorbell also shows offline on the Nest web portal. I have not restarted the doorbell as clearly it is still working as it is visible in Google Home / SmartThings.

  • Aidy06 Aidy Kay (@Aidy06) reported

    @googlenest Today our thermostat stopped working and displays the following message ‘H72 HEAT LINK. The power to this thermostat is off’. There are no lights on the Heat link and we can’t use our heating. Any help? I’ve tried calling but can’t get through.

  • jodie_coulson9 Jodie Coulson (@jodie_coulson9) reported

    @googlenest someone can someone assist me with H72 error on my thermostat please im heating that there is an ongoing issue with Google updates to nest and once updated the heat link box is dead! Please get in touch as most are saying this will need a replacement if so!

  • CorvettePilot1 Skyjockey (@CorvettePilot1) reported

    @googlenesthelp Screw this **** ! Gen3 thermostat suddenly stopped seeing ANY networks after working fine for a couple years. Checking online I see this is a major flaw with all their wifi devices. So good luck 😡

  • BobbertyTimms Bobby Timms (@BobbertyTimms) reported

    @Google @googlenest @GoogleDevExpert when I open my nest app to view cameras on a computer, no audio issue. When I view the same video from my phone, the audio is choppy going in and out. Have updated my phone, the Nest app, etc. Nothing is working. Please help.

  • imranniazi834 NIAZI ProductionPak (@imranniazi834) reported

    @googlenesthelp my adsene account was hacked please help me

  • lauren_sheible Lauren Sheible (@lauren_sheible) reported

    @googlenest we buy cameras, pay 4 the service, 1 camera decides 2 not work, call up, tell me it’s not registered, issues with serial number in computer on ur part, now we r out of luck with warranty when the issue wasn’t ours! We had both cameras working for a while!

  • carenvaleria Caren García (@carenvaleria) reported

    @googlenesthelp My nest will not connect to my internet anymore - I've restarted the router, the nest and tried all the troubleshooting steps on your support page. It's been offline for 20 days.

  • jigggaman Jon Vidreiro (@jigggaman) reported

    @googlenesthelp hey. I’m having wifi issues with our nest 3rd device. Can I get some help with that.

  • BlokAmal Amal Blok (@BlokAmal) reported

    @googlenesthelp 6-1612000033380 this is the case ID the representative said a replacement needed to be ordered but I have yet to receive an email to order the replacement thermostat. The error code is W5.

  • jwebbstevens c0aster 🇺🇦 (@jwebbstevens) reported

    Welp trying @googlenest and already miserable. Refuses to connect to my WiFi, error code P005 (4072). Product really is garbage if it can't simply connect. Tried everything, hard reset, deauth, 2Ghz validation etc.

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