Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Laura Cronk
(@LauraCronk) reported
@googlenesthelp @googlenest my thermostat/heatlink are down and I have an ill 9 month old at home. We are cold. Your support line has been down all day and your Messenger team can’t help. Can somebody please help me?
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Kevin Colon
(@k__colon) reported
@googlenest Not so much help, but I would be nice to mark a show as watched. Right now i have a show sitting in the “continue watching” section Even though I finished it on another device.
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Deb
(@antepode) reported
@googlenesthelp I am able to see it in Nest app but want to see the devices in Google Home, where I have the rest of my smart devices. Google does support Nest Protects, but only for migrated ids? I signed into Nest w/ Google id directly-is that the cause of the problem? Any resolution?
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John Popenhagen
(@j_popenhagen) reported
@googlenesthelp my nest thermostat will not connect to wifi. i've done all the troubleshooting steps and still will not connect. i've read that this is a know issue and you are replacing the units. what do i need to do to get this replacement?
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Richard Driese
(@rickydriese) reported
@googlenest It said "ok syncing devices for 10 providers, sorry trouble syncing with smart things and neato"
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Richard Driese
(@rickydriese) reported
@googlenest my Nest Hello doesn't show up on my Nest Hub when someone comes to the door. I just get a black screen. Help please
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Dan Guymer
(@DAN_G82) reported
@googlenesthelp @googlenesthelp A £200 thermostat should last more than 4 years. If there is battery issue you should sell replacement parts. #nocustomerservice
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Linda Vallo
(@bluecorngirl) reported
@googlenest temp is 65 until 2pm then is 72 til midnight. Help!!
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m3t4lw01f
(@m3t4lw01f) reported
@googlenest I've been without Internet for a few days, and it looks like the thermostat doesn't record usage during an extended outage like that. Nest wasn't the only service affected. Google Assistant and SmartThings were both also unable to reach the Internet.
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M
(@mgenevievef) reported
Anyone else notice how their @googlenest drops the bad news at the end of their weather forecast? "The weather is XXX, but due to the current wind conditions, it feels like it's A LOT COLDER THAN THAT..." "The weather is XXX, but tomorrow, there'll be snow..."
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Ricky Vann
(@rickyvann) reported
@googlenest No problem, really appreciate the apology! Now back to the music 🎶
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Dunken K Bliths
(@DunkenKBliths) reported
@googlenest Darn it..means I will have to buy from USA and get it shipped...is it a legal issue that you don't sell them here ?
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K'Hadree Hooker
(@KHadreeH) reported
Anybody having problems with their @googlenest device? All the blinds in my crib keep going up and down 😡
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BeautifulBattlefield
(@2Loquacious2Twe) reported
@googlenesthelp So I'm tired of having to set up my Nest mini EVERY SINGLE day because it disconnects from the Wifi. (GHT3 Nest Mini disconnects from Wi-Fi). It's been a year without a fix from your company. How can I get a new Nest that actually works. #GoogleNestFail
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G. Laz
(@GCabrio93) reported
@googlenesthelp Hello, my Nest Thermostat 3rd gen lost connection to WIFI and now can't find any networks in the scan. Tried the troubleshooting on the help page with no success. The serial is 09DA02AC471815PN.
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