Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ZeroPSII David Howe (@ZeroPSII) reported

    @TedNesi @googlenest No. Because I threw them in the trash years ago.

  • MikeRikeman Mike Rikeman (@MikeRikeman) reported

    @TedNesi @googlenest What happened to yours? My furnace was on but not running this morning but there was an error code on the furnace so I assumed it wasn't the thermostat

  • telsaelectrical Daragh Kelly (@telsaelectrical) reported

    @googlenesthelp hi, I'm try to sign into my nest account on my wife's phone but it's not allowing me to without adding my email account to her phone, can you help??

  • mikeoconnell1 Michael O'Connell (@mikeoconnell1) reported

    @googlenesthelp One of our 3 Nest thermostats will not connect to the home wifi. Has worked fine the last several months. Have tried resetting but refuses to connect. Looks like this is a known issue. Would like help. Thank you.

  • Jason_A_Childs Jason Childs (@Jason_A_Childs) reported

    @jjeffrose @googlenest That was bad fall. I did that once with a laptop in my hand. It went 30 feet in the air in what seemed like slow motion. Hope you feel ok tomorrow.

  • AllieWag allie 🇺🇦🌻 (discuss.systems/@allison) (@AllieWag) reported

    @googlenesthelp Please help. I updated the app awhile back and apparently it wiped my credentials. I can't sign in - I've tried every email address I have and none send me a password. Support said I have to climb up 20 foot ceilings to rescan all my devices. That is not possible.

  • mikeoconnell1 Michael O'Connell (@mikeoconnell1) reported

    @googlenesthelp I have the NEST 3rd generation wifi thermostat. No error codes. Have tried the troubleshooting. Does not even recognize the home wifi. The other 2 we have work fine.

  • tfinnegansr Timothy Finnegan (@tfinnegansr) reported

    @TedNesi @googlenest Too soon to blame the baby for the problem yet?

  • _notarealname Pierre Delecto 🐀 (@_notarealname) reported

    @googlenest Nest Renew algorithm needs as serious tuning. Why are you turning down my heater when it is set to 69 and Houston RTLMP is sitting at $49??

  • Guitarlord34 Eric Knockandknowall 🎸 (@Guitarlord34) reported

    Whenever I ask @googlenest to play @PaulMcCartney it plays “Hurt Myself”by Dino Jag. If I say “skip this song” it starts Hurt Myself again. If I let it play through it just plays the same Dino Jag song over and over again. WTF?!!!

  • MatthewPelkey Matthew K. Pelkey 🇺🇦 (@MatthewPelkey) reported from Buffalo, New York

    @RyanSajdak @googlenest keeps trying to turn my heat down and I keep having to yell at it.

  • Jonatheriffic Jonathan Garcia (@Jonatheriffic) reported

    @googlenest @googlenesthelp is there a way a technician can temporarily connect to a nest thermostat so I can turn the unit on from a rooftop? If not please help make my life easier and make it so tech’s can connect while servicing

  • bails43 Peter Bailey (@bails43) reported

    @TedNesi @googlenest Yes - same issue.

  • TedNesi Ted Nesi (@TedNesi) reported

    @MikeRikeman @googlenest It had some kind of power failure and wouldn't power on the heat. Upstairs down to 52 degrees! Trying to manually charge it now. Ah, progress...

  • silicombe Silas Landricombe (@silicombe) reported

    @googlenesthelp my Nest has lost all wifi connectivity. I've tried resetting the nest, router etc. but it can't see any networks at all. Can you help?

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