Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1
Westerville, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ddraig_goch Denny Roberts (@ddraig_goch) reported

    @googlenesthelp Thanks I’ve logged in, but I can login on the app too, it just randomly kicks me out again when trying to change a setting. I’m in Scotland

  • rich_tenenbaum Rich tenenbaum (@rich_tenenbaum) reported

    @marcoarment @googlenesthelp Such a garbage company owned by a garbage evil company. How can you buy that crap?

  • parks Park Silk (@parks) reported from Austin, Texas

    @marcoarment @googlenesthelp I recently migrated my Nest account to a Google account so that my Google Nest Hub will announce and show video when someone rings my Hello doorbell, and the Nest and Google apps are terrible. I’ve been randomly signed out and unable to login multiple times.

  • Noah_Guillory Noah Guillory (@Noah_Guillory) reported

    @marcoarment @googlenesthelp I've actually had similar problems with my Nest thermostat in the past. The issue ended up being that my DNS configuration prevented it from connecting to its services. Do you have some kind of weird DNS config going on here?

  • kaseycuppoletti Kasey Cuppoletti (@kaseycuppoletti) reported

    @googlenesthelp we renamed our “Home Info” in the Nest app & it rendered our Nest Aware sub useless even tho we paid for a year. Had to cancel & resub with no refund for the first sub. Can someone help? Your in-app support people aren’t helping. Sucky experience.

  • Asante_P Patricia (@Asante_P) reported

    @googlenesthelp we have been waiting 3 weeks for a response to an open enquiry - our thermostat is not working and it's freezing! Is any staff around to help?

  • ikru007 srikanth (@ikru007) reported

    My google nest will not detect or connect to wifi. It worked for 1 month and then one day stopped working. Tried resetting the router and the nest but no luck. Nest keeps searching for wifi. Help needed urgently!! @googlenesthelp @googlenest

  • hobbyc Chris Hobby (@hobbyc) reported

    @marcoarment @googlenesthelp I had a similar issue when replacing a Nest Protect. Google support had me create a new 'home' and move everything over. Did not change any network settings (using Ubiquiti). Creating the new home fixed the issue.

  • Clemenza2020 Clemenza (@Clemenza2020) reported

    @googlenest Issue resolved

  • dcinzona Gustavo Tandeciarz (@dcinzona) reported

    @marcoarment @googlenesthelp My Nest Learning Thermostat is connected to my Amplifi Alien Router over 2.4ghz. I disconnected the old thermostat and mounted and connected the new one. No error codes. WPA2 security.

  • charlietpiper Charlie Tamara Piper (@charlietpiper) reported

    @googlenest The Nest Audio speakers came out not long ago, this is something that should’ve been fixed from previous models. This has been a known issue for years, how much longer should we wait for a fix?

  • Choreyknows El Gapo Junior (@Choreyknows) reported

    @googlenest If you could help me stream ESPN to my tv via my chrome cast, that would be helpful

  • TheHeistMonkey Heist (@TheHeistMonkey) reported from Surrey, British Columbia

    @marcoarment @googlenesthelp My nest smoke detectors had the same issue. I had to use my Pixel 2 to make it work.

  • peaceandprotect Name cannot be blank (@peaceandprotect) reported

    Hi @googlenest . First thing I asked and you have many asking the same thing. 'How do I know what present temp is? ' Apparently it's the number you can see on the display. Bad u.i. .. think u need to have a 'current temp ' title or something. No need to thank me

  • Bradders1012 Anna Bradley (@Bradders1012) reported

    @googlenesthelp H71 error message. There are no lights on the heat link. It is dead. The boiler works as I get hot water BUT I HAVE NO HEATING as that will not work independent of the thermostat

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