Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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#TheBeginningIsNear
(@mapninja) reported
@googlenesthelp Yeah, I was afraid that was where this was heading. It's not constant, it's intermittent. Adjusting delay won't fix it.
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dayved1388@hotmail.com
(@dayved1388) reported
@googlenesthelp I am having issues with my nest thermostat finding wifi signals to connect. I've tries everything, from restarting my modem, to restarting the thermostat. All my other accessories at home are able to connect to wifi no problem except my nest thermostat. Help 🙏🏻
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Alex Melendez
(@AlexElManager) reported
@googlenest I just had one of the most frustrating experiences with your customer service. Being told that a model cannot be replaced after “faulty hardware” and the only solution provided was spending $200+ on a new model is laughable and asinine! Please help make this right!
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jason
(@J_Sibz37) reported
**** @googlenest I’m going to ecobee right now! Been messing with my heat for 2 hours before it finally came on. Had to unplug the dog **** Nest like 4 times. It’s going to make for a fun hockey puck. Worthless piece of **** that it is.
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Adrian Turner
(@ajt8888) reported
@googlenest still unable to connect from my IPhone Nest App to my thermostat either on WiFi or 4g. The problem has occurred since Google got involved. My only solution is to change to Hive
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Rocker
(@mopegdan) reported
@googlenesthelp Your home app is terrible compared to the original nest app.I can't make custom clips and footage is slow to load on the home app compared to the better designed nest app. As my camera die I will be moving away from nest because of the home app
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Gabby Cortez
(@GabbyCortez16) reported
@googlenesthelp I would like to have my doorbell record efficiently, where do i sign up for paid svc? I tried to log in to google but i get nowhere any help?
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Mookie 🐻 & Mel 🏳️⚧️
(@didToWinaPrize) reported
@googlenesthelp It seems to be pointless, as the issue I raised was in regards to getting the full police report and they have ask for it again. Either they, for the email have not read the issue or is just playing me and wasting my time.
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Dane
(@Dane0r) reported
I must stop recommending @googlenest after their abysmal support. My doorbell recently started intermittently malfunctioning (video not capturing), did troubleshooting and they expect me to connect my doorbell to a hotspot for 5-6 hours to recreate the intermittent issue!
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Dip Bisui
(@DipBisui) reported
@googlenesthelp my Gmail account was disabled 77 days ago and I try to restore account many time but google doesn't response. Please help me and enable my gmail account immediately it's very very important to me.
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Levi
(@xlevix10) reported
from
Marysville Estates, Ohio
@googlenesthelp is Google Assistant currently down? At least Assistant on Home devices? Every one of my Nest devices (3 minis, 1 Hub) say "something went wrong, please try again in a couple of minutes" when I try using them.
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Adrian Turner
(@ajt8888) reported
@googlenesthelp I’m in Uk and already have a Case ID [2-1927000032224] but it’s clear from all the complaints about the same issue is that it’s a global issue and more importantly Google are not responding and are doing nothing about it.
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Levi
(@xlevix10) reported
@googlenesthelp @downdetector Just tested again and now they're working, must've been a weird glitch somewhere in the Google universe.
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Claire Rowe
(@Clairerowey) reported
@googlenest the Nest app home/away feature no longer works, see hundreds of complaints on the Google message board and on the App Store reviews. Spoke to support 4 times and just go round in circles. My heating does not switch to Eco when I’m not in! Please fix the app!
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#TheBeginningIsNear
(@mapninja) reported
@googlenesthelp I have 12 devices spread across a 1000 sq ft space. Proximity is not the problem. This is something gone wrong at your end. They just started this, and I've tried rebooting, resetting network, etc...
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