Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Rohit Kulkarni
(@rkulkarni93) reported
The support from @googlenesthelp is so bad I’m scared to call to get things fixed. Literally spent 21 hours on the phone for a single product replacement (got the phone logs and checked), that process took almost two and a half months. #badcustomerservice
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dogs4prez
(@ReclinerLove) reported
@googlenesthelp I’ve been trying to connect Philips Hue strip lights for 2 hours. I’ve been in all the forums and tried everything they’ve suggested. When I go to connect in the home app, it says “linked” then “something went wrong.“ HELP ME BEFORE I CRY PLEASE.
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James Frederick
(@jamesfr88) reported
@raso @Pyxaron @googlenest What would be super for the CBC to do is when it has a problem like this to SAY SO rather than inordinately waste people's time figuring out themselves that IT IS THE CBC'S PROBLEM.
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Terrence
(@TerrenceOBrien) reported
You know what I love? Waking up in the middle of the night to find out my son's room is ice cold because the piece of **** @googlenest thermostat has turned off again because the AC unit isn't delivering power over Y1 -- It's getting power over Y1 just fine.
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bobbyricha
(@bobbyricha) reported
@googlenest I am having trouble logging into my Nest account, using Google login.
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Amy Cassidy
(@amyloucass) reported
@googlenesthelp my google nest isn’t working and can’t find details to get in touch with you for any technical help, how can I get help please?
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Christy Hung
(@lilxchristy) reported
@googlenesthelp does anyone know why and how to fix the nest thermostat. The WiFi keeps on going on and off. I tried rebooting, I tried restarting and even reset the device and it’s still same. My WiFi has no issues and many of my other devices are connected to WiFi.
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David Martinez
(@davemartinez98) reported
@erinspooner @googlenest Omg, so creepy ****
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Spydermb
(@Spydermb) reported
@googlenesthelp is nest door bell service down. Says offline, other wyze cameras that connect to same wifi are fine
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TiltedAnvilUk ⚒🏴
(@UkAnvil) reported
@googlenesthelp hi, we're having an issue with our Google devices, we have two users set up on them, the lights in our house can be controlled by myself, but any time the second user tries to turn on a light it tells him the device hasn't been set up
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james sajna
(@wcgjames) reported
@googlenest @googlenesthelp @Google what’s up with home control not available on any google nest products right now? Says devices haven’t been set up yet!?!?! WTF?!??!
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Pete
(@skiingpierre) reported
from
Keynsham, England
@googlenest why is it after using your control very successfully I now find I have to sign in to use it. I’m totally fed up I’m 20 feet from the controller and can remotely use it. There is no need for a password it’s total rubbish
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Patrick J. Auld
(@PatrickAuld) reported
The @googlenest Hub to Hub Duo calling is terrible. It takes 2-4 times calling to get video to work correctly or at all. Ever call over 15 minutes have terrible artifacts. I got it for my parents and now they just want to use their phones.
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AK
(@AKtech2021) reported
@google the biggest search engine , cant fix their own underperforming nest wifi router ! @madebygoogle @googlenest , the issue from june 2019 and 5 firmwares passed cant fix it
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•°*”˜ pǝsnɟuoƆ puɐ pǝzɐᗡ ˜”*°•
(@JayTAC_OPR) reported
@googlenest You know what's embarrassing @google? Spending 90 mins to setup a Nest Protect with a Pixel 4 XL and giving up. I reattempt using my Iphone and setup was completed in 2 minutes. WTF?
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