Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • joncamfield jon camfield (@joncamfield) reported

    @DanHalford @googlenest @N_Peart If you're not going to fix this, then add a "stop asking me" option to the constant and increasing hassling trying to get me to move to a google account.

  • HouMyDop Juan Too Tree (@HouMyDop) reported

    @googlenest So anyone considering buying any devices which rely on the Google Home app (Android TVs, Chromcast-built-in devices, etc), take note. Google won't help if something stops working.

  • theAdamGreen Adam Green (@theAdamGreen) reported

    @thePaulCohen @ring @googlenest At issue is I need battery-powered doorbell.

  • nicolasgrcia Nicolas Garcia (@nicolasgrcia) reported

    @googlenest @expressvpn I've already tried, but they can't do anything because it’s not possible to configure my Orange Livebox router and my issue is precisely to bypass the detection of the router in wifi so their help doesn’t concern my problem. Thank you anyway!

  • HouMyDop Juan Too Tree (@HouMyDop) reported

    @googlenest - despite this being an issue with the Google Home APP (which IS officially available in my country) which I use to control 3d party, officially Google Certified chromecast-built-in devices.

  • W1ll1amD William Delgado (@W1ll1amD) reported

    @googlenest @Harleydadd I have the same problem with my google nest wifi, one router and two pods. As soon as I connect the two pods nothing works. All of my devices drop their connections intermittently and devices can’t even connect to the network. I have a few support cases open since Oct 2020. 1/2

  • parks Park Silk (@parks) reported from Austin, Texas

    @marcoarment @googlenesthelp I recently migrated my Nest account to a Google account so that my Google Nest Hub will announce and show video when someone rings my Hello doorbell, and the Nest and Google apps are terrible. I’ve been randomly signed out and unable to login multiple times.

  • Brian92610 Brian (@Brian92610) reported

    @marcoarment @googlenesthelp Does your Wifi name have an apostrophe or any other special characters? I had the same problem because I had an apostrophe in my WiFi name.

  • emstarkers Emma Starkie (@emstarkers) reported

    @googlenesthelp Hi - no one is coming back to my emails regarding a replacement for my broken nest - can you help please?

  • nicolasgrcia Nicolas Garcia (@nicolasgrcia) reported

    @googlenest I tried to configure the chromecast with my data mobile and the VPN it doesn’t work. The connexion doesn’t appear in the wifi section using a VPN but yes if not. So this doesn’t solve my problem 2/2

  • ALeighMitch Audra (@ALeighMitch) reported

    @topher12tv @googlenesthelp EVERYONE is having this issue!!! I’ve been on the phone with @googlenesthelp for 3 days. Their solution is to send you a link so they can “hold” $250 on your credit card and send a replacement. They don’t trust their customers.

  • ikru007 srikanth (@ikru007) reported

    My google nest will not detect or connect to wifi. It worked for 1 month and then one day stopped working. Tried resetting the router and the nest but no luck. Nest keeps searching for wifi. Help needed urgently!! @googlenesthelp @googlenest

  • TheHeistMonkey Heist (@TheHeistMonkey) reported from Surrey, British Columbia

    @marcoarment @googlenesthelp My nest smoke detectors had the same issue. I had to use my Pixel 2 to make it work.

  • jonathanpike Jonathan Pike (@jonathanpike) reported

    @marcoarment @googlenesthelp I know this advice sounds stupid, but I went through this yesterday with a replacement Nest thermostat. I quit the Nest app then tried adding it again and it worked no problem.

  • Asante_P Patricia (@Asante_P) reported

    @googlenesthelp we have been waiting 3 weeks for a response to an open enquiry - our thermostat is not working and it's freezing! Is any staff around to help?

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