Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Brandon Robert
(@Money__McFly) reported
@googlenest nice again is the WORST in home thermostat available! In the middle of an article blast it’s gonna tell no heat till 4am, like they bills in my crib!!! House is 65 degrees and dropping 🥶
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SevSev
(@SevSev24) reported
having the most terrible experience with @madebygoogle. Purchased a @googlenest wifi that does not work, and different support teams keep re-directing me to each other and ignoring my messages for 3 weeks already :/
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MrTerrificPants
(@MrTerrificPants) reported
Hey @googlenest, 1 of my Nest Hubs has been mysteriously disconnecting from Nest Wifi recently for no apparent reason. My other 4 Hubs are fine. The problem unit is closest to the Wifi and there's nothing between them. Whenever it disconnects, I have to reboot it. Any tips?
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Chris Brown
(@chrisbrownjade) reported
@dt_joyce @googlenest @Sonos Totally agree. I hope Google can work out how to fix this issue for millions of their customers. Sonos made my smart home slightly dumber in 2022.
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SabunandiQaBa
(@NgupeaceMagents) reported
@googlenesthelp I keep on receiving "Your password was changed 13 hours ago" and I can't sign in on my Gmail account. Please assist.
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Stephanie Gagnon
(@stephfandisney) reported
@englishpaulm @googlenest @googlenesthelp So frustrated with Nest/Google. My app says my thermostat is offline so I can’t check my heat while away. Is my heat off? Hope not.
-
Cyrus Lewis
(@CA_AA91) reported
@googlenesthelp my nest thermostat cannot connect to Wi-Fi we have tried reset and everything please we need help
-
Cardiopanic
(@Cardiopanic) reported
@googlenesthelp It's -22 at the moment and the #nest camera is still offline due to "extreme" weather. We leave in CANADA, not Florida FFS. This is ridiculous. @ONconsumer
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Rogue Squad
(@Rogue_Squad) reported
@googlenest It's been years. Can we please have the date on the home screen for hub/hub max. Frog + weather + time is great, but the date would help me miss the bin collection less!
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Phil Cherry
(@philctweets) reported
I've been using a Google Nest Thermostat since end of September 2021. Last week it suddenly went offline, gave a w5 network error and no matter what I do it cannot see any wireless networks (tried resetting everything) :-( @googlenesthelp
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Handy Andy
(@MightyCrotch) reported
My new thermostat came today! My @googlenest is such a wasteful piece of garbage. Between inching my temps up and up and up, and the "Whoops gotta report home to Google. Please wait while we do that before we turn your fan on." -- I'm excited to be done with it.
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TeslaTradeUp
(@teslatradeup) reported
@thejaykid7 @googlenesthelp Did you ever get a resolution to this issue? I have the same problem. :(
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Darline Rodriguez
(@darlineandco) reported
@googlenesthelp I can’t submit a help ticket bc it’s down?!
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Amir Emami Ghaffari
(@EmamiGhaffari) reported
@googlenesthelp So nobody has contacted me so far to fix the nest thermostat. We were freezing whole last night. This is the level of customer service we receive from this company. That means let customer freezes whole night and we do not care!!!
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Keith Johansen
(@Nesnahojk) reported
@googlenesthelp yes i still need help. I have 2 Nest learning thermostats and 5 Nest Es. The notifications are received by push notification