Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Tampa, FL | 1 |
| Escondido, CA | 1 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hesse | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Lisbon | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| London, England | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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The Computer Cellar 😷 (@ComputerCellar) reportedGot home to discover the @googlenest x Yale lock is offline - and has been since the middle of the night. Why no notification that it went offline? Also nothing I do seems to resolve it, so I'm probably going to have to go through the ridiculous factory reset process again.
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Paul 〽️ Cleaveland (@PaulCleaveland) reported@googlenesthelp The main thing ilI use my Google Home for is to set timers. Today, when I ask her to set a timer, she says "I don't understand". Help.
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Joseph Shea (@josephmshea) reported@googlenesthelp Its been installed for about 2 months and the issue came up about a month ago. Just one morning it couldnt connect after working fine for the longest time.
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Ravi Shah (@r_cshah) reported@googlenest Hi, I just need to replace my heatlink for my nest thermostat but cannot see the option just to buy the heatlink. Can you help?
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Sutton (@Gaz4701) reported@googlenest what a surprise 3 months after you resolved the previous issue my outdoor camera has gone offline again. I’m guessing you’ll tell me to disconnect the power and then send me a new power lead. You’ve already done it 4 times! Why does it keep doing this?
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Peter (@NaluDude) reported@googlenesthelp my thermostat is all of a sudden giving me the W5 error code. Worked great until now. Can’t even connect to wifi despite soft and hard restarts. What gives?
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likk eric (@LikkEric) reported@ReynaldAdolphe @googlenesthelp Yeah seek help from global tech100 on instagram He’s reliable
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Delano Garvey (@Extremesti) reported@googlenesthelp my nest thermostat is unable to stay connected to WiFi only device in the house with this issue have gone through factory reset setup just keeps failing
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George Cap (@cap_george) reported@googlenesthelp We have both Nest indoor and outdoor cameras at two locations. The alerts stopped working after midnight. So they have been down for over 12 hours.
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herman maestas (@hermanmaestas) reported@googlenesthelp is there a way to add nest protect smoke detectors without the program defaulting to going to another device to "help" with the process? Im having to re-add some and they don't link.
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George Cap (@cap_george) reportedNest camera alerts are not working. @googlenesthelp
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HunterMonarch (@HunterMonarch) reported@googlenest @jmwein When will you fix this Google? The users aren’t changing their requirements so I guess it makes sense to fix this?
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Yvette Groves (@Kinetti_Spgetti) reported@googlenesthelp My Nest thermostat is stuck in a loop now. It has not been able to connect to WiFi for weeks. Reset thermostat, now it is in constant loop of trying to find WiFi. Was abruptly disconnected from help call, it's getting hot, help!
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Jewel Mundt (@JewelMundt) reported@googlenesthelp my nest app randomly logged itself out today and the doorbell rang itself. Now, if I try to sign back in with Google I put in my credentials, allow nest access and it just loops me back to the home screen telling me to sign in with Google..
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Paul 〽️ Cleaveland (@PaulCleaveland) reported@googlenesthelp All set, thanks. Upon submitting my inquiry, the problem resolved itself merely an hour later. No idea why.
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