Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Grant
(@rob4golf) reported
@googlenesthelp No using the Nest login w/ my email & password as I’ve done for 6 years! It then tells me it’s going to send me a security code. Correctly logged in 4X and never got it! Checked junk mail as well. Frustrating. Have 2 Nests.
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Jeremiah Bonds
(@JeremiahBonds) reported
@just1ngo1 @googlenest I'll have to watch for mine. That sucks and I hope there's a fix on the horizon.
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BIG4L
(@KBGMigo) reported
@googlenest your doorbell camera app is literally trash should’ve just stuck to being a search engine
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Oli Walsh
(@oliverwalsh) reported
@MacTechGenius @googlenest @googlenesthelp is this still a thing? Literally about to turn off all notifications because there’s no option to just disable camera offline notifications…
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Lenny
(@lennyvialpando) reported
@Kip70430373 @googlenest @madebygoogle Why ******** does it have to take doing that! Just send it to my ******* email I don’t get it! Why so difficult
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Sachin Chhabra
(@sach_chhabra) reported
@googlenest I am having issues with my Google Thermostat 3 all of a sudden. It has stopped connecting to my wifi and I have tried all the troubleshooting methods but it’s still not working. This is driving us crazy !
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SL Plumbing
(@sl_plumbing) reported
@googlenest I'm truly taken back on how bad the connectivity from thermostat to heat link is! Consumed so may hours of my life and such slow help from support team who demand my time going over the same things! Stay away from generation 3 nest thermostats! Go hive much easier
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Jordan Routledge
(@JordanRoutledg5) reported
@googlenesthelp is the thermostat not being able to find the WiFi a regular problem? Had mine over 2 months now, we had I as an extra when we bought our house and we've never been able to connect it to the WiFi?
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BIG4L
(@KBGMigo) reported
@googlenesthelp Not just my app, there’s whole forum of ppl with the same problem, videos won’t play, and don’t tell me it’s a network issue
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hugo
(@hcarreola) reported
@googlenesthelp on iOS my google wifi network is working but on my google home app it says my network is offline.
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Karl Johnson
(@karljohnson705) reported
@googlenesthelp My Nest Thermostat 3.0 has a w5 error and no longer connect to my home network
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Lenny
(@lennyvialpando) reported
@googlenest @madebygoogle I am literally on the app, it’s wanting info on my email and change my password, it asks me for my email and password! Did I mention I’m on the app, why the hell do I need to sign in!! Im already signed in automatically! I don’t know my ******* password! Holy **** this is stupid
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Grace Rector
(@grateful_rector) reported
@googlenest Ive been on the phone for two hours trying to get support and no one has helped. Please offer me a manager who can resolve this issue.
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Dania Movia
(@daMovia) reported
@googlenesthelp Hi, my 3rd Gen Nest thermostat has stopped working during the night. Heat link is not turning on. Checked fuse, it's ok, & went through troubleshooting guidelines online, no light coming up. Bought 3/07/20. Could you help? I'm based in Republic of Ireland.
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Sherrard
(@SherrardB) reported
@googlenesthelp Nope still messing up, It’s about to go in the trash
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