Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • troyhunt Troy Hunt (@troyhunt) reported

    @stebets @googlenest Yep, my bad

  • D_P_P_ Dave (@D_P_P_) reported

    @googlenesthelp When I complete a network reset it shows the networks fine fine fails to connect. After that it shows the error in the picture where it states no networks found.

  • a_mit14 Angie Mitrisin (@a_mit14) reported

    @DrewMitrisin @googlenest Your enchiladas will be in the garbage disposal if you put me on blast like this again!

  • Gemma_1806 Gemma Cholerton (@Gemma_1806) reported

    @googlenesthelp Ok. Would help if you had that on your website to avoid the likes of me contacting you! I’ve found a universal adapter on Amazon thankfully, although would have preferred the Google branded version.

  • Rachel37741805 Rachel (@Rachel37741805) reported

    @googlenesthelp one of the three thermostats has stopped connecting to wifi. I’ve followed all of the recommended steps but it’s still not working.

  • mexiwi Arturo Pelayo (@mexiwi) reported

    @googlenesthelp This was a feature removed from the device with no notice. You’ve made it very difficult for those of us with elderly parents who cannot accommodate for any of your new device suggestions. And honestly, why would I buy an android or google device after this experience? Fix it.

  • ASCmotorschool Ted (@ASCmotorschool) reported

    @googlenesthelp Sick of: Constantly needing to sign in The app not working properly on multiple devices Your phone consistent support inability to take calls Looking into possible alternatives to nest cam.

  • katherinesansom Kate Sansom (@katherinesansom) reported

    @google @googlenest Literally the worst customer service experience I’ve ever had. When the customer service rep says “I’m not just going to tell you something to make you happy” that’s when you realized it’s not about the customer.

  • D_P_P_ Dave (@D_P_P_) reported

    @googlenesthelp seems I have the same issue with my Nest thermostat. Suddenly lost network connection and will not reconnect. There’s been no change on my network and all other devices connect as they should. Followed your online support by no joy.

  • DennisArepa A little Growth investor 🐍 🇨🇭 🇦🇩 🇨🇮 (@DennisArepa) reported

    @googlenesthelp Hi guys, i want to subscribe to Nest Aware but in totally impossible for me. It appears contantly problems with the payment. Could you help me? The error is [OR-CPMS-03]

  • sosundays david baeumler (@sosundays) reported

    @googlenesthelp Thanks. I have 2 Nest Learning Thermostats 2nd gen. The one downstairs works fine and is online. The upstairs one went offline yesterday and said “failure to connect”. I tried resetting the thermostat, reset the network, reset all nest WiFi routers and points.

  • steven_le Steven Le (@steven_le) reported

    @googlenesthelp hello. I’m trying to set up my Google nest learning thermostat and it refuses to connect to any wifi networks. It just gives me an M15 error and says return to the app for more information.

  • DennisArepa A little Growth investor 🐍 🇨🇭 🇦🇩 🇨🇮 (@DennisArepa) reported

    @googlenesthelp The Nest Aware subscription is active (I contracted yesterday), but it's not showing features in app. Could you help me please?

  • mexiwi Arturo Pelayo (@mexiwi) reported from Auckland, Auckland

    @googlenesthelp if you are truly in partnership to support the Matter standard for devices, this should not be an issue. You cannot be a steward for the planet with mandated obsolescence, increased eWaste and lingering user experience. Support your products. Fix the childish quarrel with Apple

  • kkent26 Kyle Kent (@kkent26) reported

    Another horrible and unprofessional experience with @googlenesthelp who directed my wife to improperly wire our thermostat at the end of winter while troubleshooting. Told to call a 3rd party technician who identified the issue but charged a hefty fee. Google refuses to reimburse

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