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Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hesse 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Lisbon 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • BondBillBond
    Bill Bond (@BondBillBond) reported

    @googlenesthelp I have lost control of my lights. All lights are C by GE. The smart outlets still work from Google Home. I have reset the cable modem and Google Mesh Wi-Fi 2 times. I have reset my local mini. I have issued the sync my devices command. HELP!

  • GregBrooks_
    Greg Brooks (@GregBrooks_) reported

    .@googlenest. Do not buy NEST thermostats!!! Mine went "offline" for seven hours yesterday and the company cannot tell me why. One suggestion was an internal update. What, for seven hours during the day? Would it do that in the middle of Winter and 30 degrees outside?

  • dukecitynurse
    Dukecitynurse (@dukecitynurse) reported

    We really need help adding nest aware subscription. A week of back and forth with support and still nothing; this is a safety and security issue for my family. Support doesn't seem to care. @googlenest

  • stevehshin
    Steve H. Shin (@stevehshin) reported

    @googlenesthelp It does look like it works if I log into the web version of the Nest App. This problem only exists in the actual application (iPhone 12)

  • dannygetsit
    Danny Davis (@dannygetsit) reported

    @googlenesthelp Iphone, early nest thermostat model. How can I make the energy history start showing up in my app again? It show on the thermostat but not the phone app. I’ve had this issue for years and have seeked help from support a couple of times with no resolve.

  • nickpandher
    Nick Pandher (@nickpandher) reported

    If this was an error, @SCE please admit your side made a mistake. If this was @googlenest processing wrong messages from an energy provider, OWN up to it

  • AriunaSodagiri
    sodagiri ariuna (@AriunaSodagiri) reported

    @googlenesthelp dear google my google account has been hacked and hacker also changed my passsword please help i also have a youtube channel with it

  • Sepideh110
    Sepi (@Sepideh110) reported

    @googlenest I need to reset my password but I am not receiving email to reset my password. Plz help

  • 2pug4u
    Michael Phillips (@2pug4u) reported

    @googlenesthelp hi, my nest can’t find my wifi suddenly. I have restarted my router, restarted the nest…nothing. Please help.

  • mikebender13
    Mike Bender (@mikebender13) reported

    @googlenesthelp still doesn't show for those 3 days but since the "fix" all the other days seem to be working

  • davealderton76
    Dave Alderton (@davealderton76) reported

    @googlenesthelp Nest Learning Thermostat. Now getting a W2 error

  • ScizorKikN
    ScizorKikN (@ScizorKikN) reported

    Oh look it's the @googlenest app messing up again and forcing me to sign in/authorize my Google account for the 3,000th time. How do you have as many resources as you have and create an app that works flawlessly once every 10 uses.

  • Neal214659141
    Neal (@Neal214659141) reported

    @googlenest WTF is with your crappy service????? You try to sign in and it asks you to sign in with Google. You sign in with Google and it asks you migrate. You try to migrate and it goes back to trying to sign in with nest and then Google again. What a **** show.

  • davealderton76
    Dave Alderton (@davealderton76) reported

    @googlenesthelp my nest thermostat has decided not to connect to Wi-fi anymore- say my network is hidden (it isn’t) . I have 2 thermostats in the house and both have been fine until today. Less than 12 months old and tried all the resets- just not working- please help.

  • skidmow
    Nathan Skidmore (@skidmow) reported

    @googlenesthelp Hey Google. I am having issues with my nest 3rd gen learning thermostat. It has stopped connecting to the WiFi and cannot find any networks. It was installed around 8 months ago and no previous issues. I have reset and rebooted the nest to no avail. Can you help?

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