Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1
Westerville, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • dave1pickett Dave (@dave1pickett) reported

    @googlenesthelp I have an issue with my outdoor camera. The night vision is faulty. Reported via messenger and over the phone. Customer service is appalling. Day 5 and no one can give me a honest answer. Feel like I'm being fobbed off. Can you help?

  • hopster301 K.Wils (@hopster301) reported

    @googlenesthelp how can I get live help with Nest Thermostat not connecting for 6hrs? Apparently the chat is a bit.

  • luciancanadian Jason Joseph (@luciancanadian) reported

    @BLAKEW00DALL @googlenest ****. That happens at your place too

  • KahlerRick Rick Kahler (@KahlerRick) reported

    @BLAKEW00DALL @googlenest While you may win the argument, you will lose the war...this feels like a very bad idea.

  • Alihodzic Sanja (@Alihodzic) reported

    @googlenesthelp I am having an issue with my 6 month old Nest thermostat not connecting to my Wifi. I’ve reset my router, I’ve reset my nest and tried typing in my network name manually none of which has worked. Can you please help me resolve this issue?

  • devidicus Devidicus (@devidicus) reported

    @rdbrockbank @googlenesthelp I had the exact same issue a few weeks ago. Possibly an update broke them and only way to resolve was to delete them and set up from scratch. A complete pain but all working again.

  • MICKYIMP micky (@MICKYIMP) reported

    @googlenesthelp can you add a dial pad on nest hub to use it a home phone and give put those touch screens to use. Also give it options to add contacts or have a separate phone book for family to use. That would be some hot ****..@Google

  • JFisch_ Jordan Fischer (@JFisch_) reported

    Hey @googlenest @googlenesthelp my Nest Yale lock keeps going offline and I’ve tried it all to keep it online.. the connect is like 10-15 feet away from modem/router and about 6 feet away from the lock. Connect has a clear line of site to both devices, no walls.. help?

  • japersdizzle JapeDizzle (@japersdizzle) reported

    Huge appreciation to @googlenesthelp for outstanding customer service, replacing 3 broken cameras within a matter of days. Properly impressed, well done.

  • mmi_sea MMI (@mmi_sea) reported

    @googlenest Home Max randomly disconnecting from wifi is known issue. What's worse is how frustratingly ineffective the Google support is. My case no: GHT3 31370. No way to get phone support, trying to talk to a mgr. I have 7 Google smart devices + Pixel 3a. That count at all?

  • mmi_sea MMI (@mmi_sea) reported

    @googlenesthelp Home Max randomly disconnecting from wifi is known issue. What's worse is how frustratingly ineffective the Google support is. My case no: GHT3 31370. No way to get phone support, trying to talk to a mgr. I have 7 Google smart devices + Pixel 3a. Regretting it!

  • shoeshinegirl58 BDUCK62 aka 64 (@shoeshinegirl58) reported

    Me I will BE FOREVER GRATEFUL. HELP ME PLEASE. @googlenesthelp I'm so desperate in California. The manual doesn't help at all. I've disabled it for now but I just want to cry.

  • pentestmatt Matthew Hall (@pentestmatt) reported

    @googlenest is there any way I can resubscribe to my nest aware account without me having to create a new Google account? This seems broken

  • rdbrockbank Richard Brockbank (@rdbrockbank) reported

    @googlenesthelp 3 of my 5 smoke alarms are offline and won’t even start Wi-fi setup. No changes to my network recently and they’ve all been fine for months until now. Any ideas?

  • r1ch1eb Dickie (@r1ch1eb) reported

    @googlenesthelp Nest Wifi restart. Nest Hello doorbell powered off/on. Mesh fine. 76 down 25 up. Latest firmware on all. Blah. 80 other devices all fine.

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