Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • YanivC YC (@YanivC) reported

    So my @googlenest lock is broken and Google is saying sorry and I can’t leave my house? Uhhh something wrong with this scenario?

  • Neezers Neezers (@Neezers) reported

    @googlenesthelp Hi! The WIFI on my Nest thermostat stop working a few days ago. Can’t find any network. Can still control the heat/cooling, but no WiFi. Please help.

  • David_W_Martin David W. Martin (@David_W_Martin) reported

    @googlenest why has your iOS app started to make me login every single time it’s launched?

  • Curious47595032 Curious (@Curious47595032) reported

    @googlenest Does that help?

  • j_whoberry Jennifer Whoberry (@j_whoberry) reported

    @googlenesthelp has the worst customer service, ever!

  • Curious47595032 Curious (@Curious47595032) reported

    @googlenest Hey, I've owned a Google Nest for about a year and really enjoyed it. Recently it stopped connecting to wifi and not responding to restarts or other things to fix. Please help.

  • MezameTV Mezame, The Mez Effect Warchief | 🇸🇬 (@MezameTV) reported

    Heya @googlenesthelp @googlenest @google. Google Home is asking me to login through the app. I *am* logged in. What did you guys change/break this time?

  • ali_maleki Ali Maleki (@ali_maleki) reported

    @googlenesthelp Hi, My Nest Thermostat, 3rd Gen no longer connects to WIFI. I have used it without issue since 1/2021, haven't changed anything w/WIFI. Can connect to WIFI with my iPhone and iPads. "Searching No Networks Found" Tried reboot and reset. Nothing works!

  • adam100295 Adam Birch (@adam100295) reported from Merthyr Tydfil, Wales

    @googlenesthelp Hey team! My annual subscription renewed today And I never got a warning about it and I didn’t want to continue as I didn’t know it was automatic and I can’t afford the £100. Google online chat was very unhelpful and basically said tough luck! Help me please!!

  • cxtrndd 🤍 (@cxtrndd) reported

    @googlenesthelp Sorry for the late response. Upon trying all the recommendations, unfortunately, it's still not working. I always see a disappointment in my son's face everytime he tries to set a timer and it fails😭

  • NatDoesNotExist (⚬⃔⚬Ｎ⚬⃔⚬)at (@NatDoesNotExist) reported

    @googlenesthelp I think it's a Spotify issue and not a Google Nest issue. When listening to my liked songs or a playlist on my phone and connecting it to my Nest, it can only get through one song before I can no longer change the song on my phone but it continues to play on my Nest.

  • pkerchner Pierre (@pkerchner) reported

    @googlenest geee, I thought Google is so strong in server balancing. Google Voice recognition is so bad currently in Germany 😭

  • EFL_Guy Stephen Davis (@EFL_Guy) reported

    @googlenesthelp 75 minutes… still not connected. What the hell happened to Nest??? Updating a WiFi router shouldn’t cause the whole system to crash. It’s 2021 FFS.. 2-3 taps and should be done. Nope.

  • rebooter6 rebooter (@rebooter6) reported

    @googlenest on call with #google #nest support. My learning thermostat is just (2)two years old and it’s dead. I paid $308 for it and it turns out they wont render me any support to replace for fix it. This is absolute waste of money and stealing attempt from @googlenest

  • TheBarnCat10 Cole Cornwell (@TheBarnCat10) reported

    @googlenesthelp my Nest thermostat has not been able to connect to wifi for about 30 days. Please help.

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