Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Derek # 🇺🇦🐶🦊
(@Database2000) reported
@googlenesthelp Hi. I live in Ireland. Unable to Play RTE Radio One for several days now on any Google Home device. tunein says it’s a google problem .. when will it be fixed?
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Abhilash Nazar
(@Abhilashnazar) reported
@googlenesthelp @100rabhpathare Same issue here... Were you able to fix?
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Payton
(@Huink7) reported
Is it just me, or has Nest WiFi Pro performance gone wayyyyy down recently? @googlenest
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OOBIKWAY
(@fast_eek) reported
@googlenesthelp Had two nest mini’s for about 6 months. We also have Google doorbell camera and thermostat. We’re in the U.K. An internet search shows this has been a problem for a while that man at people are experiencing.
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karen
(@karen91032579) reported
@googlenesthelp I have sent you DMs but I'm getting nowhere other than "I'm sorry for all the delay. Do not worry, our team is working on this to help you with the refunds. I will give you an update once heard from them." for 32 days now!
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Chris
(@Copokerfan) reported
@googlenesthelp Tried the browser method and received the same spinning error
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Ryan
(@StruckNasty1) reported
@googlenesthelp Yea. Do you have a number to call? Have tried@to migrate accounts to add the new cameras and it’s not working
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Randy Piatt
(@RandyPiatt) reported
from
Jefferson Estates, Ohio
My @googlenest device setup has worked flawlessly for years. Thermostat, Doorbell, 2 cameras, 9 smoke/CO2 detectors, 6 Hime/Hub/Hub Max devices. I'm invested. Now? - Smokes go offline, no reasonable path to fix. - Network changes are, frankly, user hostile. It's awful.
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There's Nothing Scarier Than Capitalism
(@chronicly_illin) reported
@googlenesthelp every device in my home can only say "there was a glitch" or "hmm something went wrong" nothing else connected to the internet is ****** up, just your ****** products. when I called, you ******** had the gall to say there's a problem with my internet connection
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T
(@tbentley2128) reported
@googlenest your doorbell is terrible. It alerts me 10-15 seconds after someone had entered my house! That’s Not helpful!!
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James Morris
(@laser72) reported
@googlenesthelp Had to change our router today, successfully reconnected our Nest thermostat to it and did the key thing with the Nest app. App obvs thinks it’s connected to the thermostat but doesn’t mirror the temps showing on the thermostat and also won’t control it. Help…
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Shubhamm Kansal
(@kansal_shubhamm) reported
@GooglePlay @GoogleIndia @googlenesthelp Don't add the amount in Google Play Balance, they will suspend your account and then give excuses that we can't help in re-activating your account. They are stealing people's money and misusing their Google Payments T & C's
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Avding K 🇮🇳
(@avikenjale) reported
@sundarpichai @googlenest #GoogleNest #thermostat #PSEGMarketPlace I would be not be the first to raise this issue, however I experienced 3 times that Nest learning thermostat having issues purchased from PSEG marketplace. Two times I replaced because of battery didn't charge 1/2
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Peyman Kavi
(@peymankaviani) reported
@googlenesthelp Hello - My Nest Thermostat is not connecting to my home wifi. It was connected to wifi previously, but suddenly it gave me a message it cannot connect to wifi. I read all Nest hep material and watched Youtube video in regards to that but it is not working yet.
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Kathy Geiss
(@kathygeiss_ff) reported
Cannot believe how bad the @ring customer support is. I have a defective camera and they refuse to replace it with a similar version and will only replace it with the version that costs $90 less. I wish I had purchased @googlenest cameras for my home.
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