Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • maffrj Matt Jones (@maffrj) reported

    @Lauren76821 @googlenest Hi - same problem here but with Chromecast Audio.

  • sliggle eves 🦋 (@sliggle) reported

    @matt_elen @googlenest Thanks! Was trying to find a sign of it being a general problem everywhere. Seems to be working now for me I think.... Don't want to jinx it!

  • abidc Abid Chaudhry (@abidc) reported

    @googlenest @googlenesthelp how on Earth can I find a replacement charger cable for my Nest Home Max? I'm unable to find this information anywhere and it's incredibly frustrating. I didn't have this issue with Amazon's support. Please help.

  • abidc Abid Chaudhry (@abidc) reported

    @googlenest Referencing case ID 7-884800002972, we need to replace a broken charger cable, have receipts, still under warranty but don't know where to go to get the cable? What should I do?

  • Ami301789 Amie (@Ami301789) reported

    @Google @googlenesthelp Is there anyone that can help me with a Pixel 4a purchase?

  • Lauren76821 Lauren (@Lauren76821) reported

    @googlenest @SpotifyCares is this an issue with Spotify?

  • The_Hogans John Hogan (@The_Hogans) reported

    @googlenesthelp Can you help me please? My internet network has been cut off and will not be available for the next 3 days. Will my Nest thermostat still work as I need heating and hot water

  • shillink £ord $hillink of OK;LG (@shillink) reported

    @Lauren76821 @googlenest Same problem for me too. Spotify was down for a while but is back on. Now I can’t cast to my Nest without it skipping every song.

  • matt_elen Matt Elen (@matt_elen) reported

    @googlenest @lindestevens I'm getting the same issue too. If you need more dets my DMs are open too

  • fantome_dnl Fantome (@fantome_dnl) reported

    @googlenest Sorry I spoke too fast... The problem is back after 5 minutes... I think it comes from Spotify

  • lindestevens Linde (@lindestevens) reported

    @StoolAtTheEnd @googlenest Is this fixed? I have the same problem

  • its_Lorraine91 It's actually quarantine (@its_Lorraine91) reported from Manchester, England

    @googlenest @THOMLS Exactly the same issue. @SpotifyUK plays fine on my phone but keeps skipping as soon as I connect to my Nest Mini 2nd Gen

  • Ross_Simon Ross Simon (@Ross_Simon) reported

    @googlenest Hi, I really hope that the functionality for netflix can return as that was one of the draws in the first place to the Chromecast with Google TV. Also do you know if they can fix that bug of slingbox showing up when searching, even when it's not selected as one of my providers?

  • maffrj Matt Jones (@maffrj) reported

    @Lauren76821 @googlenest I've managed to get it to cast to an old Google Home Mini, and can play fine through a Bluetooth speaker, but I've still got the original problem, and my wife is having the same problem with her iPhone playing Spotify through her Airpods. Definitely a @SpotifyCares issue I'd say.

  • dixon_mark Mark Dixon (@dixon_mark) reported

    @googlenesthelp I have been trying to return the thermostat that you said would work. Your recommended Nest installers don’t respond. The system won’t work with my central heating system as you said it would. Your help centre is terrible and phone doesn’t connect. Pissed off!

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