Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • markmacdonald markmacdonald (@markmacdonald) reported

    @googlenest @googlenesthelp On hold…again. A second best product to fail this month. Quality is certainly not job 1. My resolve to rid myself of your garbage products is only growing stronger.

  • zetty Matthew Baird (@zetty) reported

    @googlenest My V2 Nest doorbell hardware fails within single-digit days of the warranty expiration and the answer from support is "tough luck". Is this really your policy? It feels really bad. Anything you can do to remedy?

  • Skwerl23 Skwerl (@Skwerl23) reported

    @googlenesthelp It's still happening. But since you're about to release a whole new revamped version of home, it's pointless to fix now.

  • darksamus8 Sameer Sajid (@darksamus8) reported

    @googlenesthelp Hi- I have a Nest that I'm trying to connect to my heat pump heating/cooling system. I am having trouble getting it to turn the heat pump on. It controls the fan and aux heat just fine, but only turns on the heat pump for ~30 seconds. Old thermostat works fine

  • rhys_gosling R G Plumbing (@rhys_gosling) reported

    Any @googlenest gurus on here? Pretty sure I’ve made a school boy error on wiring system boiler….

  • mohitify Mohit Agrawal (@mohitify) reported

    @rakeshlobster @tfadell @googlenest Google just messed up their whole HOME ecosystem pretty bad. Google Home app is a shitshow, Google speakers are confusing, buggy and super slow now. The company is doing too many things without focussed effort.

  • Damon_BPHR Damon Blakemore (@Damon_BPHR) reported

    @rhys_gosling @googlenest I’d say it’s a control fault and not breaking the link. No way if wired correctly your getting 230v back feeding down a 2 port, through a cylinder Stat and back to the control.

  • SteveO1683 Oh Steve 1683 (@SteveO1683) reported

    @googlenesthelp Can I get a case open to assist with visitor announcements and familiar face detection not working? I do have the Nest Aware Plus subscription.

  • Soichockey c (@Soichockey) reported

    Some days technology sucks. Wasted an hour with @googlenest support with one guy actively yelling at me for asking questions just to be told they couldn't help me. What's another good smart thermostat?

  • Tallestpurpl Tallestpurpl (@Tallestpurpl) reported

    @googlenesthelp So, if I understand, I cannot use the app unless I allow it to constantly track my location so that two features that I don’t want will work? Your app/device is a privacy nightmare and demands access that is not required with no options for consumers to choose what they provide.

  • patrichard Pat Richard 🕵🏼 (@patrichard) reported

    Power outage (again). Got the generator going. Everyone goes to bed. @googlenest sounds alarm about carbon monoxide buildup in basement. Everyone back up. #NoSleepForTheTired

  • dugary_90 chris smith (@dugary_90) reported

    @googlenesthelp Hi its the 3rd generation nest learning thermostat, yeah i previously had an error W5

  • naresham NM (@naresham) reported

    @google @googlenest Now its my bedroom Nest Mini again this time since today evening that suddenly Continued Conversation has got disabled for it. The only way to fix it is to remove it from the room, reset it physically, and then set it up & add back to the room. Ease-of-use! 🙏🏻

  • spartridge737 spartridge (@spartridge737) reported

    So so frustrating trying to deal with @googlenesthelp. Terrible, terrible customer service.

  • SteveO1683 Oh Steve 1683 (@SteveO1683) reported

    @googlenesthelp It hasn't worked for a while I just never got around to look into it until I set up for my mom and hers works without issue. We first installed it in April 2019. It still notifies all the home devices that "someone is at the front door" it just didn't say the known names.

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