Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1
Ashburn, VA 1
Birmingham, AL 1
Rotterdam, zh 1
Taylor, MI 1
City of Hazel Park, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • DH5tv Nathan Warnick (@DH5tv) reported

    @googlenesthelp I'm not home. I have a Nest Hello Software4110043, Nest Thermostat E Display (1st Generation) Backplate modelBackplate-7.6, and a Yale lock Model1.1 Software1.2-7. Your servers went down. My internet is still up at home as I can talk to my servers.

  • PozeKoW_ Queen of The North (@PozeKoW_) reported

    I thought my @HeIIoNest was cutting in and out because of the cold but now that it’s not freezing, it keeps doing it several times a day and I do the reset as well what could be the issue? None of my other NEST cameras have an issue @googlenesthelp

  • aljosep37797606 BLM friend (@aljosep37797606) reported

    @googlenesthelp not only does Nest not have a record of my numerous Nest product purchases, I cannot do anything with the two defective cameras other than throw them out. They stopped working completely. I will be sure to advise others to avoid Nest outdoor cameras. Worst ever.

  • mirepoix168 Jee hom (@mirepoix168) reported

    @googlenest nest cam network down?

  • thethomasdowler Tom Dowler (@thethomasdowler) reported

    @kaitlinmaud I think there's a value to thinking about overall integration. We can set our @SimpliSafe alarm from our @googlenest hub, but i don't think we can integrate the ring cameras with the nest (since nest has their own cameras). How far down the rabbit hole do you want to go?

  • jenni_vahter Jenni Vahter (@jenni_vahter) reported

    @googlenesthelp These instructions are all about the power from the mains. That’s not the issue. It has power but it doesn’t recognise the new batteries.

  • PozeKoW_ Queen of The North (@PozeKoW_) reported

    @googlenesthelp The message is “your camera is offline” or something to the effect

  • sandrakudokas Sandra Kudokas (@sandrakudokas) reported

    Anyone else’s nest camera down! So annoying!!! 😡🤬 @googlenest @googlenesthelp

  • DH5tv Nathan Warnick (@DH5tv) reported

    @googlenesthelp Looks like you have an unreported outage today... all my devices are reporting as offline but I know I have power and internet at home since my servers are online...

  • JulieTye54 Julie Tye (@JulieTye54) reported

    @googlenest The migration of Nest to Google is a nightmare. Horrible integration and customer service. Nest support sends us to Google support and Google support sends us to Nest.

  • KevlarCondom Adam~KevlarCondom™ (@KevlarCondom) reported

    @googlenesthelp Nope all from nest at the time with build dates in September of 2015. They should die after 7 years so September 2022. This is a national problem and one Google, like nest before it is happy to ignore for pure profit!

  • HearITfromMatt ᴹᵃᵗᵗ (@HearITfromMatt) reported

    @googlenesthelp Is this suggesting the alarm won't work unless wifi is connected? Power cable is from out of the box, no issue there.

  • KingAlpha6 RB (@KingAlpha6) reported

    @googlenesthelp my 3 month old nest can't find any wifi networks. Rebooted unit and router. All other google home devices and nest thermostats work fine. Help?

  • fixitjanet Janet Marie McDaniel (@fixitjanet) reported

    @googlenesthelp my friends have a nest thermostat at their lake house and just got internet. We have reset the whole system back to factory settings, tried entering the WiFi name in manually, and unplugging the face and letting it reset that way. We need help.

  • dereknoneya Derek (@dereknoneya) reported

    I've come to the conclusion that @googlenest hardware is pretty good, but the software that supports it is absolute garbage. If I have to log in to the Nest app and reset my presence sensing settings one more time... 😡

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