Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • nrlarson79 Nathan Larson (@nrlarson79) reported

    @ring How about using Sezzle or another company for INTERNATIONAL payment plans. Affirm is a joke. Won't even let me use it in Canada. Still North America. Wtf is the problem? Might as well check out @googlenest products...

  • DDylanking81 Dylan (@DDylanking81) reported

    @googlenesthelp I may have overstated the distance. The primary unit is in the open plan kitchen and the malfunctioning unit is down a flight of stairs from the kitchen. so probably not more than 25ft

  • sgrif Sage Griffin 🏳️‍⚧️🏳️‍🌈 (@sgrif) reported

    @googlenesthelp I'm not sure exactly when it began happening. I think it's likely been an issue the entire time I've had the router but I only started connecting the dots to suspect it was a systemic problem recently. It happens for wired devices as well.

  • sgrif Sage Griffin 🏳️‍⚧️🏳️‍🌈 (@sgrif) reported

    @googlenesthelp Most video conferencing/screen sharing applications that aren't in the list of apps shown in "preferred activities" quickly degrade the video bitrate below 1Mbps, but without the ability to access diagnostics on the router it's impossible for me to determine if it's the problem

  • jom4337 JO Miranda 🐵 🚜🇺🇦 (@jom4337) reported

    @walterlavarias @googlenesthelp I followed up. Simply put, they broke it and they can't fix it. The devices still report attached to the structures that no longer exist. To fix the devices, I might have to factory reset them, which is difficult given that most are hundreds of miles away. Dropping Nest.

  • jaychangela1 jay changela (@jaychangela1) reported

    @googlenesthelp Hi any update on the fix.

  • bilalfarooqui Bilal Farooqui (@bilalfarooqui) reported

    Is @googlenest the worst "at-scale" IOT device UI/"ML" to ever exist?

  • DDylanking81 Dylan (@DDylanking81) reported

    @googlenesthelp This response has wound me up. When the Mesh point is working I get good coverage (130MBps downstairs and 250 MBps upstairs) the problem is the downstairs point drops offline for no reason.

  • DDylanking81 Dylan (@DDylanking81) reported

    @googlenesthelp my google nest point has started going offline randomly (Since Dec but becoming more frequent). Have tried restarting etc... Please help!

  • ponnaravi Aravind Ponnutw (@ponnaravi) reported

    One of worst customer service from Nest @googlenest . Accept you sent bad replacement but claim it is past warranty after update

  • alexandrakirsch Alexandra Kirsch (@alexandrakirsch) reported

    Ok, now there’s a @googlenest outage. Wtf.

  • RayLord Raymond Lord III (@RayLord) reported

    Cannot recommend enough NOT to buy a @googlenest ever since @Google got their grubby hands on it, total trash product. Never loads the history, app is constantly slow and awful, they couldn’t have made it worse if they tried. DO NOT BUY IT.

  • TheKenDean KEN DEAN (@TheKenDean) reported

    @googlenesthelp my nest thermostat has connectivity problems both wifi and Bluetooth. Restarting six times no help even with pulling batteries resetting router, turning other devices off/on. What can you do for me?

  • whatsongrill Austin (@whatsongrill) reported

    Nice… my @googlenest thermostat just took a ****… technology can be great at times but this ****** sucks

  • juventuz Armando Testani (@juventuz) reported

    Update on the @madebygoogle saga, just got off the phone with their support. They won't refund me the $100 they charged me for a broken product from their store because they say they no longer make the item. Yet they sold it to me just last month. @googlenest are scammers.

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