Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bensalem, PA 2
Herndon, VA 1
Houston, TX 1
Fort Lupton, CO 1
Albuquerque, NM 1
Beulah, MI 1
Clementon, NJ 1
Santa Cruz, CA 1
San Francisco, CA 1
Duncan, BC 1
Zürich, ZH 1
London, England 1
Seattle, WA 1
Warren, OH 1
Leatherhead, England 1
Thomasville, NC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • JasonBeaudoin Jason Beaudoin (@JasonBeaudoin) reported

    @googlenesthelp Rebooted everything and the 2 that were offline came back on. Since then they have all dropped from time to time so nothing has changed. I searched and others have been having the same problem. I think it may be a router problem and I need to get a mesh router. Sound familiar?

  • meerpotato RH (@meerpotato) reported

    @googlenest @googlenesthelp your team's solution to fix a nest mini that won't stay connected to the internet is to "wait for an update" - that the unit will never be able to download because it won't stay connected to the internet! What a joke.

  • JoeyTParker Joey Parker (@JoeyTParker) reported

    @gedbannon70 @googlenesthelp Don't count on help from googlenest. They told me 3 weeks ago I could replace my (under-warranty) Nest thermostat for free. I've been told 5 times I'd receive an email in 24-48 hrs. 5 times! Those Nests are notorious for wifi problems

  • andrewleyfam Rebecca Andrews (@andrewleyfam) reported

    @googlenest Through further troubleshooting I have discovered the issue is with YouTube music not auto advancing to user-uploaded content.

  • kaluafreeman Kalua (@kaluafreeman) reported

    @googlenesthelp I just received my replacement Hello and have set it up but now it's telling me I need to buy a new nest aware. I just purchased a years worth a month ago for the prior Hello that died. Please help merge these accounts for me

  • tshirts2print Tshirts2Print.com (@tshirts2print) reported

    @googlenest @googlenesthelp when are you going to finalise my issue that has been ongoing since 5th October? I was promised a £50 cheque nearly 6 weeks ago. Nothing yet!

  • jujubum BrockBateman (@jujubum) reported

    @googlenesthelp I haven’t heard back in the DM in a couple of days I have no heat please help

  • natxolg Nacho Lopez (@natxolg) reported

    Hi @googlenesthelp I'm trying to add family members to my nest protect and it claims that it should be done from Google Home, buy my google Home is not showing Nest Protect. Is a known issue or I'm doing something wrong? thx

  • JoeyTParker Joey Parker (@JoeyTParker) reported

    @adamwrite @googlenesthelp Don't count on help from googlenest. They told me 3 weeks ago I could replace my (under-warranty) Nest thermostat for free. I've been told 5 times I'd receive an email in 24-48 hrs. 5 times!

  • andrewleyfam Rebecca Andrews (@andrewleyfam) reported

    @googlenest I can replicate the problem by logging into my Google account on my kids’ iPhones. So pretty sure the problem I s connected to my Google account.

  • KrisWD40 Big Time Kris (@KrisWD40) reported

    @googlenest Its one of the older Google Home Minis. Probably first generation of them. Scroll to the top of this twitter tread for the explanation of the issue.

  • KatMich Kat Michie (@KatMich) reported

    Just unexpectedly spent 2 hours talking to a @googlenest rep who couldn’t help me delete an old nest account so I could migrate to Google (can’t add guests) only to find out they couldn’t help me and I have to set up all my dumb smart home stuff all over again. I cried.

  • ChristinaD25 Christina DeLusant (@ChristinaD25) reported

    @googlenest why is my thermostat and lock down while every other WiFi device is working?

  • StaceyMortense6 Stacey Mortensen (@StaceyMortense6) reported

    @googlenesthelp So I need to know how I can get this problem solved please, I’ve done the reset process eight or 10 times and I have tried multiple different Wi-Fi networks and it finds none of them

  • MaccaGamer2020 MaccaGamer2020 (@MaccaGamer2020) reported

    @googlenest @googlenesthelp Nest says it’s connected to heat link. Heat link has a green light. Have restarted both. Heating only coming on if I manually turn it on at the heat link though, despite the thermostat telling me it’s on. Controls the hot watr fine. Help urgently plz

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