Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Calgary_Coach Craig D. (@Calgary_Coach) reported

    @madebygoogle While I have had success with many of your products, after 14mo of trying to access support for a #GoogleNest I am highly concerned by the poor #customerservice provided through email and Twitter. I received contradictory messages, original concern never addressed.

  • CaseyT153 Casey (@CaseyT153) reported

    @googlenesthelp No I meant the history is all green there is no yellow event on any of my devices so i can’t even tell where the issue was

  • Ebgb666 Ade Clarke (@Ebgb666) reported

    @googlenesthelp my nest thermostat no longer connects to my WiFi and cannot find any other networks , I have reset it several times and still nothing , please help

  • rob_sauertig Rob Sauertig (@rob_sauertig) reported

    @googlenest experienced the worst customer service of my 55-year life. Was on the phone for over 6 hours with incompetent CSR and supervisor about a faulty thermostat. Great product but worst customer support in the world. Buyer beware!!

  • craigthemc Craig believes Black Lives Matter (@craigthemc) reported

    @googlenesthelp The issue went away for a few days after rebooting the GH devices and the router but has resurfaced. The music quality from Spotify is horrible.

  • ianjeffrey Ian 🤿 (@ianjeffrey) reported

    @googlenesthelp have nest hello for years. No issue. Just got new nest protect. Cannot get it to connect to wifi. Tried on iOS and Android. Keep getting p017 error. Clear it’s memory and start again. Same issue. It’s running firmware 3.1.4.3. Help. This should be simple.

  • john_bingman john&neen (@john_bingman) reported

    @googlenesthelp can’t log on or view cameras, what is the problem ?

  • Camarokidrsss Dennis Garris (@Camarokidrsss) reported

    @googlenest @thacery1 Same problem here, GE c lights keep failing, i keep resseting them over and over, finally did factory reset of google home, thet worked for a few hours but same problems again. All c lights have been upgraded using cync app. What else can i do.

  • zaidivecha Zai Divecha (@zaidivecha) reported

    @googlenesthelp This seems to happen half the time; the other half, the check mark button functions normally. I have a video I can DM if needed. Do you have any advice or support articles on how to troubleshoot? We tried a factory reset but it didn’t help.

  • JackPadre MB (@JackPadre) reported

    @googlenesthelp you've ruined nest. The migrating accounts, sharing access, and all around difficulty of just updating anytime there's a new device, is the worst. Used to go the a website, login, done. #ihatenestnow

  • __HR__lady__ HRLady (@__HR__lady__) reported

    @Qgittings @googlenesthelp Nest iOS app also has been crashing for weeks when trying to add a next protect - still no solution but all threads about the issue are being closed in the community without a solution.

  • jamesdiman James Diman (@jamesdiman) reported

    @madebygoogle @googlenest You should offer a trade-in program for old Nest items to upgrade to new Nest items. Help recycle and reduce e-waste.

  • ollylazbot Oliver Lazarus (@ollylazbot) reported

    @googlenesthelp hi there.. I have 2 nest thermostats (I think 2nd generation) bought in 2017. Neither now pick up any WiFi sources.. I've re-set countless times and tried all fixed on support advice but to avail. One went last year and the other this year.. can you help??

  • petermcahill Peter Cahill (@petermcahill) reported

    @googlenesthelp what the heck. Kicked out of your app and won’t login without verification code but the verification code never comes to the email address. Stop your forced integration

  • TeresaT99999 Teresa (@TeresaT99999) reported

    @James1290GT @googlenesthelp Did you resolve this problem J?

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