Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1
Westerville, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • nickbahamondes Nicolas Bahamondes (@nickbahamondes) reported

    @googlenesthelp I am experiencing a nasty problem with my Google Nest Mini, it loses its configuration every 3-4 days and I have to set up up on the Home app again and again. What's happening with my device?

  • RickKingIII Rick King (@RickKingIII) reported

    @googlenesthelp It’s definitely a 3rd gen and yes it alerted me and I’ve been attempting to resolve the issue unsuccessfully. I went as far as replacing my internet service

  • thomashabets Thomas Habets (@thomashabets) reported

    @googlenesthelp As you can see in the thread, you've already helped confirming that it's a problem, and you won't fix it.

  • even2005 Monika (@even2005) reported

    @goudvanoud I am having the same issue! I just sent them a message @googlenesthelp

  • jimboclinton James Clinton (@jimboclinton) reported from Horsham, England

    @googlenesthelp Even trying this in Firefox & chrome & edge, all I get is an unexpected error has occurred

  • cdmarte1 CD Marte (@cdmarte1) reported

    @googlenesthelp Hey, yes I have a Z fold 3.... n have not removed the app, worried it may not take my cams again since I had an issue installing one b4 since we're forced to use the home app n not the preferable nest app... issue started w the last update... Will give a try shortly, stay tuned.

  • MyGreenEarth3 @MyGreenEarth (@MyGreenEarth3) reported

    @googlenest it is so very frustrating when Google nest support staff cannot resolve issue with app being offline when Thermostat connected by wifi showing strong wifi connection.

  • softweainjinia Anto (@softweainjinia) reported

    @googlenesthelp Reconnecting Nest Protect 2nd gen... is a PAIN!!!.... there are whole bunch of youtube videos ==> it sucks!!!! I have already spent an hour trying .. reset, Open app and scan QR to setup, error P013 OR P014 OR P016 🤬, REPEAT! smh!!!

  • mderasse Matthieu Derasse (@mderasse) reported

    Hey @googlenest Since yesterday, thermostat is showing offline on the app (Nest app). Hard reset didn't solve it and the thermostat is not able to generate a new entry key ... Any issue on your servers ?

  • JLeep86 🫡J Leep🫡 (@JLeep86) reported

    @googlenesthelp What are you going to do besides tell me to reset my residential gateway? No other device in my home loses connection. This is a nest thermostat problem. One that I don't believe you have the ability to fix.

  • LittleLordHenry Darren Marsh (@LittleLordHenry) reported

    @googlenesthelp Setting up isn't the issue, it set up fine, then almost immediately it goes offline. It is very sporadic, as right now I can see live video, but I get a 'camera is offline' message 5-10 times per day. Modem is basically next to it, the other side of the door

  • bringthedoo Mark Turkall (@bringthedoo) reported

    @googlenest it’s 25 deg in Boston. Due to known issue w Nest I’ve had spotty to no-heat for over two weeks. Plumber had to be called to confirm wiring ok. Nest will now send a replacement base. In 4-6 days. And charge me $31 for it. CustSvc rep hung up when asked to rush.

  • kdraks Ken D (@kdraks) reported

    @googlenest your signup process for nest aware is atrocious. I received an email to sign up then had to go thru 8 screens, some of which had little content to sign up. Why? The WORST process.

  • DMAW 👩🏻‍💻🗳🇺🇸👽☠️🤖😻💙😷💉🌈 (@DMAW) reported

    I ordered a @googlenest doorbell camera because I’m sick of the @ring f’ing up. They “tried” delivering it Saturday said no one was home spoiler alert, @ups never knock. It’s supposed to be re-delivered today. Got an an email from google that it was back in the warehouse. WTF

  • johnnie_utah Eamsie (@johnnie_utah) reported

    @googlenesthelp No nothing has changed in my network… It’s all the same stuff. All my other devices work to a tee. This has been on going and a pain because we can’t adjust when we are not home. Some much needed help would be appreciated

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