Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Calgary, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Haines
(@mehaines99) reported
from
South Pasadena, California
@googlenest Thanks guys. You decided to combine accounts to help me. The account I don’t need has all of the information available and the one I do want is no longer available. I’m ready to completely rip Nest out of this house and replace it. Contacting you for help..impossible
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Lucy Doyle
(@lucycdoyle) reported
We have recently had the @googlenest thermostat installed by our heat engineer with our new boiler and our whole Christmas was a disaster, as it will simply not stay connected. Getting constant error codes and it disconnects continuously. Anywhere I can get help from a person?
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Jack murray
(@SelectaWax) reported
@googlenest The nest app starts then just crashes and closes down after 10-20 seconds
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Ryan Stokes
(@Rystokesy94) reported
Does anyone know where my Google nest is.. @SpotifyCares told me it was your problem to sort it @googlenesthelp
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Josh G
(@jurfinkel) reported
@googlenest I use YouTube Music. I've definitely rebooted them all at some point since the problem started (power went out). I don't have any other paid music services, so can't try with them.
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Paul
(@sprks1) reported
@googlenest can you help/ explain why my nest hello is starting to crack/ peel and appears to have water ingress. This isn’t really what I would expect from a product like this
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Lucy Doyle
(@lucycdoyle) reported
@googlenesthelp please can I have help from a human not a manual 🙏🏼
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Michael 👑
(@bassthumpa) reported
@googlenest Yeah... for some reason apps seem to be stuck in a download pending status. Also the time isn’t correct. I’ve verified network is connected bia Ethernet. It seems a lot of folks are having this problem.
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Dr Jennie Jordan
(@JennieTweetz) reported
@googlenesthelp @MariaBarrett Translation: We don’t hear you. We’re not going to do anything to help you. We are hoping by responding to a negative tweet it will look to most people that we are a helpful W d responsive company.
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Marcin Gorecki
(@marcinmgorecki) reported
@googlenest 1. I cannot figure out how to make a duo call to the hub from duo on my phone; 2. The sound is delayed by 2-3 seconds between home mini and the hub; 3. duo doesn't work on assistant built in into Harman Kardon and LG speakers; 4. the set up via app is terrible.
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FixFlare
(@fixflare) reported
@googlenest @googlenesthelp How come you have ignored my tweets for 12 days after offering to help? What kind of support is this?
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Marko
(@dosafobia) reported
@googlenest it's 2nd-Gen Chromecast, did they update the DRM requirement? I can play movie on the phone. So, I don't think it's a network problem from my side.
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Gauldoth_undead
(@Gauldoth_undead) reported
@googlenest I will try but I don't think it's the connection as I had the same issue when I rented the movie a month ago. Also, is the watch trailer button not working a known bug?
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Dr Maria Barrett
(@MariaBarrett) reported
Disappointed with @googlenesthelp. Snow on the ground outside and the best they can do about our 1 year old broken down Heat(!) Link is send us a new one - in 5-7 working days. So that's no heating for us for another - what - fortnight, potentially 🥶
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Michael 👑
(@bassthumpa) reported
@googlenest Also, WiFi connectivity is wildly inconsistent. It’s right next to the wireless access point, and is the only device in the house that has trouble. Ethernet seems ok though.
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