Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Tampa, FL | 1 |
| Escondido, CA | 1 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hesse | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Lisbon | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| London, England | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Osk (@Osk84397552) reported@madebygoogle why am I not getting notifications about my cameras being offline? @googlenesthelp #nestaware
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🥰 Sim 🎃 Architect 🏡 (@TheSimArchitect) reported@googlenesthelp Also, sometimes I buy and return a device I didn't like, Google seems to keep some phantoms hidden and complain from time to time device X or Y isn't found, but it's not listed for me to remove so I keep getting those error messages.
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Retro Zapper Gene (@Andre_Cook_Jr) reported@googlenesthelp my thermostat won't connect to wifi anymore and keeps changing temperature to really cold or 90 degrees before the wifi issue. I've fallowed all of the troubleshooting steps please help
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MamaMia (@Nyxie420) reportedSo my nest recently stopped working. It worked fine until the recent update. Now it's unable to connect to any network. It gives me the error code /w5. I've tried all steps to attempt a fix. @googlenesthelp Please help my heat isn't working and it's getting cold!
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Tim Tranter (@Hg80UK) reported@googlenesthelp been waiting over 22hrs for you to process my ticket. Heat link isn't working, have no heating! To make matters worse it happened while all at home due to my child testing positive for COVID! Really upset with your poor support and lack of empathy in this matter.
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🥰 Sim 🎃 Architect 🏡 (@TheSimArchitect) reported@googlenesthelp The problem is I make changes on Google Home and on Tuya but Google Assistant won't sync the new information even if I use "sync all devices" on each and every Google Nest Hub / Speaker. I'll try the power cycle to see if it helps.
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🥰 Sim 🎃 Architect 🏡 (@TheSimArchitect) reported@googlenesthelp Yes, I did that multiple times on all my Google Hubs, the error persists. Weird the devices show their correct names and they're in the correct rooms, which also have correct names in the app but voice commands aren't properly assigned.
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Scott Golonka (@scottdg) reported@googlenesthelp I am having trouble with my heat. The furnace turns on but there is no air blowing out through the vents. If I put the fan on manually it blows out cold air. I opened the furnace and confirmed it is lighting. Wondering if it could have anything to do with thermo.
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DPawsonGas (@DpawsonGas) reported@googlenesthelp problem with a nest stat. Doesnt click on and no green flame on heatlink. Works on manual button and stat acknowlages its on manual when button is pressed.
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Jordan James Magee (@realJordanMagee) reported@googlenesthelp one of my Nest cameras is offline but the other is online. They both have been going off line at night for a significant amount of time. Wondering if there is a reason for this? The cameras are used for kids so this outage every night doesn’t work.
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RC (@colozoline) reported@googlenesthelp And the web app says the same thing that it's offline
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Manish Kumar (@ManishK60499795) reported@googlenest I had a problem with my recent purchased nest doorbell battery, it has been 3 months and no help from customer. Your customer service is pathetic! reference your case number is 0-9729000031263 Looking forward to hearing from you.
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CAA (@CAAnderson20) reported@googlenesthelp just had a nest representative try and assist technical issues on my nest protects. Told me he couldn’t help and disconnected call. Is this the customer support google provides? What a joke.
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Manuele R. Pennisi (@FaintlightWolf) reported@googlenesthelp want to report a really bad case that is still going for a faulty 3rdGeneration heatlink:so far I have been harrassed by a SeniorAgent,and been lied by a Manager(that apparently can't manage his day to day schedule).What can I do? Dealing with this since Saturday
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Eric Rinaudo (@NYCGuy1327) reported@googlenesthelp hoping that you can help. I have a two year old hardwired Nest Hello doorbell which inexplicably powered off two days ago. I’ve checked everything but can’t seem to get it to power back on again.
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