Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • jamesfr88 James Frederick (@jamesfr88) reported

    @googlenest @perrinrobinson I have the same problem, nothing to do with dailyburn. Casting from Chrome - it casts briefly to Chromecast, then "poor playback quality, switched to mirroring" which then freezes. Can this be fixed? It is very frustrating.

  • garoo1980 Gary (@garoo1980) reported from Edmonton, Alberta

    @googlenest Sure! It sounds like a pretty common problem. The rest of my nest stuff comes back but the doorbell stays offline. The best connects seems fine but I have to connect the doorbell to usb power, then back outside again before it works again

  • wcgjames james sajna (@wcgjames) reported

    @googlenest @googlenesthelp @Google what’s up with home control not available on any google nest products right now? Says devices haven’t been set up yet!?!?! WTF?!??!

  • rkulkarni93 Rohit Kulkarni (@rkulkarni93) reported

    The support from @googlenesthelp is so bad I’m scared to call to get things fixed. Literally spent 21 hours on the phone for a single product replacement (got the phone logs and checked), that process took almost two and a half months. #badcustomerservice

  • PatrickAuld Patrick J. Auld (@PatrickAuld) reported

    The @googlenest Hub to Hub Duo calling is terrible. It takes 2-4 times calling to get video to work correctly or at all. Ever call over 15 minutes have terrible artifacts. I got it for my parents and now they just want to use their phones.

  • USPatriot_2020 🇺🇸 IN_Patriot 🇺🇸 (@USPatriot_2020) reported

    Hello @googlenesthelp I can’t get my 2nd Gen Thermostat to connect to wifi no matter what I do. Was working fine then lost its wifi. I’ve rebooted router, reset thermostat will not find network. Don’t have any issues with any of my other 20+ connected wifi devices. Pls help.

  • leo_clavier Léo (@leo_clavier) reported

    @Abhinav251091 @googlenest I'm having the same problem in France now

  • zac_garbos zac garbos (@zac_garbos) reported from Nashua, New Hampshire

    @googlenest Ive tried restarting the problematic devices, factory resetting them, renaming them, deleting and recreating associated routines. All to no avail the issue really seems to be on the back end between the assistant and the devices. Using the on screen buttons works fine on my hub.

  • Spydermb Spydermb (@Spydermb) reported

    @googlenesthelp is nest door bell service down. Says offline, other wyze cameras that connect to same wifi are fine

  • ReclinerLove dogs4prez (@ReclinerLove) reported

    @googlenesthelp I’ve been trying to connect Philips Hue strip lights for 2 hours. I’ve been in all the forums and tried everything they’ve suggested. When I go to connect in the home app, it says “linked” then “something went wrong.“ HELP ME BEFORE I CRY PLEASE.

  • h0tr0d9 h0tr0d 🇺🇸 (@h0tr0d9) reported

    @googlenesthelp Next time I am local when it goes offline I will check that. I can rule out Wi-Fi as the thermostat is ~15ft away in the same room with the router with no obstructions

  • HeardCustomer Never Heard of Customer service (@HeardCustomer) reported

    @googlenesthelp is telling me to make manual adjustment and giving me all sort explanation as to why the device is not working as intended. I expect the nest to learn from me, any manual adjustment defeats(after 2.5years of use) the purpose of owning a nest,

  • UkAnvil TiltedAnvilUk ⚒🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@UkAnvil) reported

    @googlenesthelp hi, we're having an issue with our Google devices, we have two users set up on them, the lights in our house can be controlled by myself, but any time the second user tries to turn on a light it tells him the device hasn't been set up

  • fiendishbanjo Evan (@fiendishbanjo) reported

    @googlenest @kdarty What was the fix?

  • MrSoAmbitious23 JusBnReckless (@MrSoAmbitious23) reported

    @googlenest Is there another way to migrate my original Nest Account & Nest Aware subscription to the newer GoogleNest? It keeps throwing up an error w/ no explanation.

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