Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • JohnGuug John Guglielmi (@JohnGuug) reported

    @googlenesthelp terrible customer support

  • SheilaHensley Sheila Hensley (@SheilaHensley) reported

    @Masonicmoron @scottpeachey @googlenest Hate it for you, Scott. Sending good vibes your way. That may help.

  • Stu_TheEvent Stuart Ridley (@Stu_TheEvent) reported

    @PTR1D @googlenesthelp Day 9 now of no heating thanks to faulty @googlenest and wrong replacement part being sent. Unacceptable from such a large company. No help from any of their support team or complaint staff so far...

  • bon_halen Frankie4000 (@bon_halen) reported

    @googlenesthelp Thank you. The problem is, I woke up at 2 AM to turn the heat up and I accidentally dropped the phone on my face and somehow it switched to cooling mode. Woke up to58° house. How do I put it on hold?

  • Stu_TheEvent Stuart Ridley (@Stu_TheEvent) reported

    @googlenesthelp That’s the problem though, the cart link can take up to 72hrs. Another 3 days without heating. Then the delivery time also without heating. The fact you can’t do it any quicker is unbelievable

  • ChrisSuttonSTL Chris Sutton (@ChrisSuttonSTL) reported

    @googlenesthelp Began yesterday when I noticed on the app it was disconnected from wifi. Troubleshooted with no luck. Today when I tried again it said low power and it would shut down. Now unresponsive with blinking red light. Connected to power on the wall base.

  • MrAndradeHere Salvador Andrade (@MrAndradeHere) reported

    @googlenesthelp is there a problem with the nest hubs? I have 3 of them at home and all of them show “Network Problem” while the rest of the regular google home speakers and everything else in the house is connected to the network without any problem.

  • jorgevalenzuel9 JORGE VALENZUELA® (@jorgevalenzuel9) reported

    @googlenesthelp i got problem connecting my thermostat (nest learning thermostat), it seems as if my wifi cannot connect to it. I’ve already tried restarting my router and also restarting my thermostat but nothing seems to work.

  • ChrisSuttonSTL Chris Sutton (@ChrisSuttonSTL) reported

    @googlenesthelp Having issues with Nest Thermostat E. First had issues finding wifi network. Then stuck in searching mode. Was never able to connect. Now won’t charge when connected in the base. Appreciate any help you can provide.

  • domturl Dom Turl (@domturl) reported

    @googlenesthelp Is there a problem with Google WiFi / Nest WiFi cloud services? My mesh network had suddenly forgotten all my settings and wants me to setup the home network as if it is day one! Help!

  • JamesSouthend Twiterati (@JamesSouthend) reported

    @MoJo_Sid @googlenesthelp Hope you’ve managed to get it sorted. Google DM’d me an online form, filled it out and they’ve sent me a replacement unit (need to return my current one). Turns out the Wi-Fi chip is broken on my one

  • AZDUB1 DUB (@AZDUB1) reported

    @googlenesthelp my Nest Hello goes offline more than it stays online. I've had it for a month and gone through 3 different transformers/powers and it is clearly not that. The point of having it is to view all action in front of home at all times! Need help asap!

  • JungleJames JungleJames (@JungleJames) reported

    @CEMElectronic @cbcradio @googlenesthelp Lost CBC Toronto AGAIN! We can't keep rebooting our router to get the station. Why can't you fix this? Must we abandon CBC?

  • LeighT1991 Leigh-Anne Tongue (@LeighT1991) reported

    @googlenest I seem to be having an issue with thermostat giving me a higher temperature reading. Also, it will show that a room is say 18 degrees, so I put it to heat to 20 and then moments later it says it is at 20 degrees? I reset it and it goes back down to 18 degrees. Help??

  • AndreaLausell Andrea Lausell (@AndreaLausell) reported

    um @googlenesthelp it's really hard to find any call numbers or help listed on your website. Both my google home & chromcast just stopped working. Could I please have a call number? It shouldn't be this difficult.

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