Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
San Jose, CA 1
Santiago, Región Metropolitana 1
Santa Ana, CA 1
Redwood Meadows, AB 1
Cleveland, OH 1
Miami, FL 1
Los Angeles, CA 1
Erkelenz, NRW 1
New Delhi, NCT 1
Plymouth, MA 1
Fruita, CO 1
Columbia, MO 1
Dodge City, KS 1
Atherton, CA 1
Nashville, TN 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • NotYour35746682 BERRY (@NotYour35746682) reported

    This dang @googlenest thermostat is GARBAGE. Doesn't matter where city set it, it defaults to a whole other realm. #Garbage! Going old school.

  • WillArakasi Will (@WillArakasi) reported

    @googlenesthelp I don't need more personal accounts. Accounts don't work together. One account for my Youtube subscription, another account for my Nest, different browser logins, come on! Just fix it!

  • Michaelv33881 Michael (@Michaelv33881) reported

    @googlenesthelp No it’s working now so I don’t need to do anything because like I said the issue wasn’t on my end it was a service issue on your end, but you just failed to take initiative and start investigating you’re always quick to point the finger at the user versus looking your system.

  • panton_chris ChrisPantonsTechWorld (@panton_chris) reported

    @RDRv3 @googlenest Do you have the Google home app at all? I had the issue and one app was using location presence while the other didn't so they conflicted with each other.

  • GuySie Guy Sie (@GuySie) reported

    @ZDP189 @googlenest The dumb thing is my unifi access point is 1 meter away from this Protect 🙄 if it has bad wifi sapping the battery I have no idea how

  • bigcomedown strange rock 'n roller (@bigcomedown) reported from Kansas City, Kansas

    @googlenest so apparently my nest is no longer getting power. It won't sit all the way on the base? I don't know what happened. Help?

  • Ddreddog Dennis Jay (@Ddreddog) reported

    @googlenesthelp still trying to get help. You sent me one direct message then left me hanging. Is there anyone there that understands customer support?

  • topherroach7 topherroach7 (@topherroach7) reported

    @googlenest why can’t I get help in for my nest thermostat. Your call centers is horrible.

  • neilbridgeman Neil Bridgeman - Rail Low-Voltage Specialist (@neilbridgeman) reported

    @jamieblatant @googlenest It is just the outside stuff. Really poor quality and I am at a 50% failure rate after 18 months.

  • UnadjustedE UE (@UnadjustedE) reported

    Hey may I have some help @googlenesthelp I paid for my nest aware but my cameras aren’t showing any history.

  • gianluca7rizzo Gianluca Rizzo (@gianluca7rizzo) reported

    @BrentSickmiller @googlenesthelp Good luck in getting this sorted. Same issue for me and before sending the replacement they need to receive the device first. My heating has been off since

  • Izolja Kate (@Izolja) reported

    @googlenest My wifi was unplugged, now it’s back on I’m being asked to log back in to the Nest. Nothing’s working & when I ‘reset password’, I’m not receiving an email. Help?!

  • jamieblatant jamie blatant sparky (@jamieblatant) reported

    @neilbridgeman @googlenest Phillips hue is a joke , did you get sucked in , a quick google search will tell you how **** it is

  • codeslubber Rob Williams (@codeslubber) reported

    @googlenesthelp What help? Yes I turned on ECO when I set it up. That apparently means it’s my fault it turns on the heat when the temp is 10 degrees higher than the setting I have in. Thanks so much!

  • Michaelv33881 Michael (@Michaelv33881) reported

    @googlenesthelp Again that has nothing to do with it. None of my settings have changed. This is an issue on your end.

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