Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • brandoNyc Brandon P. (@brandoNyc) reported

    @googlenest Thank you it will really help because it would make my chromecast like a cable box.

  • rjonesx Russ Jones (@rjonesx) reported

    .@googlenest I followed all the instructions including buying the second replacement Nest thermostat... and it arrives with a broken screen. I’m now out the cost of both. Can I get my case expedited.

  • naresham Naresh Motwani (@naresham) reported

    @googlenest What details? I have shared a video where the speaker tells me how much time is remaining & then also says there are no timers. That's a bug! Its no Rocket Science to simply escalate with the video to the tech team for them to investigate since the issue is so visible on video.

  • KeeperOfSheep East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @googlenest why oh why do you use a heating and cooling schedule, but then put the fan schedule all on its own. Let users schedule a fan event before a heating or cooling event to help regulate temperature. It's limiting and a disjointed user experience

  • stanemly Stan the Bailman (@stanemly) reported

    @googlenest So the customer service still continues to be bad. Im being told they are investigating the notification behavior. Apparently they have been investigating since 12-19-2020.

  • StevensMyName Steven (@StevensMyName) reported

    The fact that you can never get the same response from 2 @googlenest support agents and what they say conflicts with the written page is why I’m hating @Google. Good thing I have until Saturday to return the WiFi and point. Not worth wasting my time if its not going to help

  • stephenrbeckham Stephen R. Beckham (@stephenrbeckham) reported

    @googlenesthelp I have Android, but received email it was offline. Now online. Was offline 2:48-4:23.

  • scottisadrummer I am a drummer (@scottisadrummer) reported from Jersey City, New Jersey

    I finally asked @googlenest to stop giving me all these endless tips (you can ask me about your day....) And she snarked me! "I'll help by not being helpful." A good start, Googleator.

  • stephenrbeckham Stephen R. Beckham (@stephenrbeckham) reported

    @googlenesthelp My camera is offline, but everything seems to be in order on my end. Problem on your end?

  • the_boobel Boobel (@the_boobel) reported

    @googlenest It is fairly close as you plug them both in the TV but its nothing wrong with my stuff it is a known issue already, just wondering how long it will be.

  • Bradders1012 Anna Bradley (@Bradders1012) reported

    @googlenesthelp Please help, have not had promised email to complete to ensure my replacement part is sent to me. I will lose the will you live if I have to ring up again, took 2 hrs last Saturday. Please advise

  • EnnuiPrayer Gwimo (@EnnuiPrayer) reported

    @googlenest Router is in the next room. I just reboot it every morning. I've had this issue since I received the device.

  • mortenkorshavn M🍩RTEN (@mortenkorshavn) reported

    @googlenest This is the worst bot support i've seen in a while....

  • naresham Naresh Motwani (@naresham) reported

    @googlenest Those are workarounds which will clear the issue... The reason I have highlighted is for Google to clear the bugs...

  • Bradders1012 Anna Bradley (@Bradders1012) reported

    @pozipie @googlenesthelp It’s so incredibly frustrating, I thought my issue was resolved with the promise of a replacement part for the heatlink on my thermostat after 2hrs on the phone but I need to fill in an authorising email that hasn’t been sent to me. Fuming

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