Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • yazz12345 Yasir M (@yazz12345) reported

    @googlenesthelp why am I not getting anywhere with google in trying to help with my nest thermostat. All I keep being asked to complete a form which I have done about three times and they asking me the same questions again. What a waste of money buying a google product.

  • tulipp tulipp (@tulipp) reported

    @googlenesthelp our learning nest thermostat is not connecting to our network. Troubleshoot three times no resolution. Contacted center and it was escalated. Told our thermostat working but we cannot access thru phone app when away so all functions not working. Needs resolution

  • JoJoHawks78 Joanne Fry (@JoJoHawks78) reported

    @googlenesthelp PLEASE HELP! My google nest thermostat cannot locate any WiFi! I’ve rebooted the nest, the WiFi, everything many times but still nothing. It’s only 18 months old!!!

  • PeterMullen61 Pedro (@PeterMullen61) reported

    @googlenesthelp on phone and chat 2 hours now no help. Please advise

  • williamjbrowne William J Browne (@williamjbrowne) reported

    Hey @googlenesthelp im having an issue with my camera pls help

  • empressbren Brenda Achenbach (@empressbren) reported

    @googlenest hi, my app says my Nest E is offline. But the actual thermostat says it is online. I’ve tried restarting both the router and the thermostat. Any ideas?

  • AbsterMcNabster Abi 🐸 (@AbsterMcNabster) reported

    @googlenesthelp nightmare with the support chat team. My subscription I paid for in July is not linked to my account . I’ve been sent to 3 people then being sent back to point 1. Who can actually assist me with the fact you’ve taken my money but I’m not getting the service?

  • roskilan Andrew Roskill (@roskilan) reported

    @googlenesthelp bought my new Nest thermostat around18 months ago (upgraded from older model), now it can’t find WiFi networks. Tried restart, unplugged, everything. Nothing works and I see online it’s a common problem. Please help?

  • TomStagg Tom Stagg (@TomStagg) reported

    @googlenesthelp hi, I’ve got a nest thermostat and it won’t find any wifi network. I get w5 error. Looks like a known issue. I have another nest which is working and finds my wifi network fine. What should I do?

  • ryny24 ryny24 (@ryny24) reported

    @googlenest @N_Peart I'm having the same problem! When will this be fixed?!?!

  • bigalby56 Alan Goddard (@bigalby56) reported

    @googlenesthelp Hi, Don’t know if you can help but my nest thermostat doesn’t appear to be using my iPhone 7 for home and away assist. Location is on, just says in settings it hasn’t heard from my phone with an orange triangle, been like it for a while, any ideas please? Alan

  • malik_asfn Malik Abu Sefain (@malik_asfn) reported

    @googlenesthelp Hi support team Gmail All love love and respect you I lost access to my account Gmail because he stole my personal phone and I can no longer log in to him from my current phone Please help me so I will send you enough information in order to confirm my identity and I am the owner

  • badboybubby69 BBB (@badboybubby69) reported

    @Google Hey Google, I have an issue with my brand new Google Doorbell (Battery) but don't know who I speak to. Can you point me in the right direction? Is there somebody I can DM or Email? Ps. It's not a NEST product which is why I haven't reached out to @googlenesthelp

  • pcboyle Patrick Boyle (@pcboyle) reported

    Hey @googlenesthelp my screen is black and the system won’t work. How do I fix?

  • JackPadre MB (@JackPadre) reported

    @googlenesthelp you've ruined nest. The migrating accounts, sharing access, and all around difficulty of just updating anytime there's a new device, is the worst. Used to go the a website, login, done. #ihatenestnow

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