Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • MsMikkiNikki Mia Nicole Cary (@MsMikkiNikki) reported

    @googlenesthelp HELP! I bought 2 Learning Nest Thermostats 4 months ago and had them installed by a licensed HVAC professional. One has NEVER connected to the WiFi. We have done ALL OF THE THINGS to troubleshoot. Reset. Restart. Bought WiFi extenders.

  • D_Zinho Zinho_Boxing. (@D_Zinho) reported

    @googlenesthelp It’s a 5ghz network & a virgin media hub 4, although I believe the issue is with the nest device as it cannot find any networks.

  • cap_george George Cap (@cap_george) reported

    @googlenesthelp Did all that. Still not working.

  • ladymarmalade36 Amanda (@ladymarmalade36) reported

    @googlenesthelp can you help with my nest doorbell as the coating is peeling off, I believe you are aware of this issue? Thank you

  • cap_george George Cap (@cap_george) reported

    @googlenesthelp We have both Nest indoor and outdoor cameras at two locations. The alerts stopped working after midnight. So they have been down for over 12 hours.

  • cap_george George Cap (@cap_george) reported

    @googlenesthelp Yes, and it is working for them. I checked all my settings and nothing has changed. The problem is on your side.

  • josephmshea Joseph Shea (@josephmshea) reported

    @googlenesthelp Its been installed for about 2 months and the issue came up about a month ago. Just one morning it couldnt connect after working fine for the longest time.

  • ComputerCellar The Computer Cellar 😷 (@ComputerCellar) reported

    Got home to discover the @googlenest x Yale lock is offline - and has been since the middle of the night. Why no notification that it went offline? Also nothing I do seems to resolve it, so I'm probably going to have to go through the ridiculous factory reset process again.

  • ccf7580 christine counsel (@ccf7580) reported

    @googlenest @madebygoogle Our newly installed nest is NOT recharging, 2 calls for support, 85° humid dog dayz of summer and they want me to wait 48 hours for a link to replace the defective unit! NO AC for over a week over a nest!!! HELP

  • PaulCleaveland Paul 〽️ Cleaveland (@PaulCleaveland) reported

    @googlenesthelp All set, thanks. Upon submitting my inquiry, the problem resolved itself merely an hour later. No idea why.

  • SparkGoddess Andromedia (@SparkGoddess) reported

    @googlenest @googlenesthelp It sucks that you pushed everyone off of Play music to YouTube Music but I still can't play my playlists on YouTube music through my nest devices. Never had an issue on Play Music. #fixIt

  • Extremesti Delano Garvey (@Extremesti) reported

    @googlenesthelp my nest thermostat is unable to stay connected to WiFi only device in the house with this issue have gone through factory reset setup just keeps failing

  • r_cshah Ravi Shah (@r_cshah) reported

    @googlenest Hi, I just need to replace my heatlink for my nest thermostat but cannot see the option just to buy the heatlink. Can you help?

  • Kinetti_Spgetti Yvette Groves (@Kinetti_Spgetti) reported

    @googlenesthelp My Nest thermostat is stuck in a loop now. It has not been able to connect to WiFi for weeks. Reset thermostat, now it is in constant loop of trying to find WiFi. Was abruptly disconnected from help call, it's getting hot, help!

  • VoiceofPlaban Plaban (@VoiceofPlaban) reported

    @googlenesthelp The nest point is a pulsing white. It’s not a new set up. I was actually using it for almost two months and this problem recently occurred

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