Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| London, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Negri
(@RyanNegri) reported
@jstrauss @googlenest I’ve got 6 myself and slowly switching over. Had the thermostats too, but I moved into some place that had smart ones already. Nest app seems to log me out every 48 hours too! It’s terrible.
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Lightbody
(@lightbody) reported
@googlenesthelp Thanks. It's still not working. Still says disconnected ever since Friday morning. Tried reinstalling the app.
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Marcus ******
(@marcusdiddle) reported
@googlenesthelp Cameras were bought used as part of an estate sale a few months ago. They all have audio static. I have 5 other non-IQ Nest cameras that do not have the same issue. So it's either an issue with the IQ Indoor cams themselves or they're not getting clean power due to faulty cables.
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Nick vd Goorbergh
(@NvdGoorbergh) reported
@googlenesthelp when I came home 2 of my 3 protects where suddenly offline. I was able to get 1 back online but the second one will not connect annymore. What happend and how do fix this? And why wasnt I notified that the protects where offline?
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Ｍａｋａｖｅｌｉ
(@makbadat) reported
@googlenesthelp My thermostat has suddenly stopped connecting to the Wi-Fi. Performed reset on both router and on Nest thermostat. Received a replacement but still the same issue. Apparently a common problem. Replacement unit does not have Nest logo. refurbed? Please advise
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Ｍａｋａｖｅｌｉ
(@makbadat) reported
@googlenesthelp Original Thermostat had a W5 error. Replacement thermostat was received today and could not find any SSIDs. Tried manually adding SSID but does not find it. Can’t get past heatlink setup.
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Jonathan Grimes
(@jsg2021) reported
Feature idea for @googlenest thermostats… provide logs. Mine notified me of an issue… now that I’ve addressed it, I want to have a better way to see if it’s totally fixed… than just waiting for the next notification warning or watching the thing explicitly.
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Chris Sundmark
(@ctsundmark) reported
@googlenesthelp wifi will not connect. Been troubleshooting for hours. Tried everything. Please help!
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Blair Filyk
(@BFilyk) reported
@googlenesthelp I have reset the device and discussed the issue with the help desk at the internet provider - this issue started a few weeks ago
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lano78
(@lano78) reported
@googlenesthelp No, it's a solid white light. No "none" english characters in name or password. It's been sorted now, factory reset solved the problem. Thanks for the help.
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CK Brown
(@sliceBangPOW) reported
@googlenesthelp Yes. Every time I say a command, it responds that there was a glitch and to try again. My internet is working fine and I've tried resetting the device.
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NRG God 💥, LJ Heron
(@LJHeronHBFS) reported
from
Carlton on Trent, England
Recently bought a new boiler from @WeAreBoxt, choosing the @GoogleNest thermostat for it. The service from Boxt was great 👍🏾 The service from Google, regarding their dodgy thermostat, not so much. Beginning to regret the so-called smart option. More trouble than it is worth.
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leticia
(@olddeadtaylor) reported
@googlenesthelp It gave me the clean version tho 😭 I want to hear her saying **** the patriarchy sis
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Maryam.Monadi
(@MaryamMonadi) reported
@googlenesthelp Hi, I just installed a new google nest camera & having this exact issue. Do I need to do something specific to resolve the delay?
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Aaron Kravitz
(@aaron_kravitz) reported
@googlenesthelp The floodlight is also saying offline even though it’s visible in the app. This has happened multiple times since I got it. It was installed by Best Buy.
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