Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

Less
More

google-nest Hero Image

Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • justin_vitovsky Justin Vitovsky (@justin_vitovsky) reported

    Frustrated. My nest thermostat wifi broke and @googlenesthelp acknowledged the defect and isn't willing to help since I'm out of the limited warranty. What smart thermostat do you use? I need a replacement and I'm not going with a company that doesn't stand by their product.

  • mattykim81 Matthew Kimberley (@mattykim81) reported

    @googlenesthelp hi please help me for over a week now my best won't connect to the wifi I've done everything and followed all your steps too ie reset restart router plus other ideas it just doesn't pick up wifi anymore please help. My girlfriend struggles up stairs .

  • BestHeadhunter TheHeadhunter (@BestHeadhunter) reported

    3 @googlenest Smoke alarms have now failed over the past few years. Expensive and unreliable. Customer care - poor.

  • evolvedute carbondated (@evolvedute) reported

    @DougTones @googlenesthelp Nest? These are not cheap and they shouldn’t be going bad this fast.

  • iSmitty12 Andrew Smith (@iSmitty12) reported from Akron, Ohio

    @andrewrunsalot @googlenest It’s not that I have to set **** up again… it’s that now everything has errors when I do. So nothing is connecting and working.

  • reddy_raka Raka (@reddy_raka) reported

    @googlenesthelp Hello, my Nest Thermostat is offline and is unable to detect the wifi. I have reset the thermostat and did everything shown on the support pages but did not help. Please advise

  • Gourmetlawyer Walker L. (@Gourmetlawyer) reported

    @googlenesthelp I was just removed from all my devices in my home including cameras, thermostats, displays and homes. Help. I cannot add them back to my Google account and they are owned by another account

  • valhallakh JC (@valhallakh) reported

    @googlenest I just spoke with the absolute worst customer service rep I’ve ever dealt with. This moron was in complete contrast to the apple tech support I spoke with earlier today on an unrelated issue.

  • GRB898 G (@GRB898) reported

    @GoogleStore @googlenest I cannot believe how badly you messed up the new generation of indoor cameras. They are completely useless to us now and have to return 3 cameras. No clue what you were thinking. Whoever had this idea should be let go. You made best camera into the worst.

  • charlietpiper Charlie Tamara Piper (@charlietpiper) reported

    @Wenmigao @googlenesthelp So shameful that they just won’t fix this or give folks their money back for a problem that they refuse to address otherwise.

  • kevmistry Kev Mystery (@kevmistry) reported

    Thank you very much @googlenest for your excellent customer services from diagnostics, dispatch to technical help with the installation of new thermostat. To top it off, it was out of warranty, yet you still sent me a new one. #CustomerService

  • Richard14679086 Richard Holmes (@Richard14679086) reported

    @googlenesthelp Hi there, thanks for the follow up. After tinkering around with it for a few days, the problem seems to be with the "True Radiant" feature which was not switching off all radiators. I've turned that feature off now and it seems to work.

  • Richard14679086 Richard Holmes (@Richard14679086) reported

    @googlenesthelp I'm getting more issues today. The Nest seems to have a complete mind of its own. I've turned off all the 'smart' features but only upstairs radiators are now on and I can't get the downstairs radiators to work. Honestly, a terrible experience so far.

  • manders2222 Mandy Sitz (@manders2222) reported

    @googlenesthelp We recently dug our best thermostat out of storage, and it is not connecting with wifi (Its not even trying). I tried manually tying the network info (I got a "failed to connect" error) and all the online troubleshooting on your website didn't work.

  • AshNic988 Ashley Nicole (@AshNic988) reported

    @googlenest @madebygoogle made the worst security system, which we should be allowed to return. We purchased a @SimpliSafe alarm system instead, it’s BOMB 💣 & makes Google Nest look so cheap and useless!

Map Check Current Status