Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • KukicAdo Ado Kukic (@KukicAdo) reported

    Hey @google (@googlenest), any update on supporting @apple TV? It's been like 2 years since you broke login functionality...

  • calebwhitmore Caleb Whitmore (@calebwhitmore) reported

    Seriously what is up with @googlenest? I can’t view video history over 30 days in the app. I can’t login using Chrome (login redirect loop) and Safari is “outdated” and can’t access videos. It’s like they’re *trying* to kill the product line and make me move to Amazon Ring.

  • BhanuChawla Bhanu Chawla (@BhanuChawla) reported

    @googlenesthelp @Meech227 Actually my Nest Cam Outdoor has been offline for 2 days now. I even rebooted from the main switch.

  • CZEdwards CZEdwards ($2KforAll) (@CZEdwards) reported

    Hey, @googlenesthelp, if my Nest had a “hey, person, I’ve been running a LOT. Can you check me out?” alert, I’m pretty sure I would not have a frozen AC coil, and it wouldn’t have gotten as bad if I’d known two days ago that it was struggling.

  • varunparakh Varun Parakh (@varunparakh) reported

    So does #HomePodMini work as a stereo pair when connected to a tv? This might be a big smack down on @googlenest since the stereo pair on #NestAudio is a big fail.

  • drunneals David runneals (@drunneals) reported

    @googlenesthelp would be nice to get push notifications when devices like a thermostat go offline for whatever reason.

  • David34064462 David (@David34064462) reported

    @googlenesthelp my nest thermostat will no longer connect to WiFi. I have gone through all of the steps to reset and reboot everything but nothing seems to help. It does not recognize any networks including mine. All other devices on my network work properly

  • jer_ Jer Lance (@jer_) reported

    @googlenest @jmwein At this point it's a race between Google coming up with a way to fix this and me finally getting around to migrating myself and my family completely away from Google products. I'm confident I'm not alone in that position.

  • pnut22r Person (@pnut22r) reported

    @RDRv3 @googlenest It's bad, but it's not that bad. You need to reinstall. I hate now long it takes to load, that's my gripe. I've had numerous iPhones, Nest cams, thermostats over the years and I've never had those issues. Other less glaring ones. Maybe start over 😎

  • simon_pollard Simon Pollard (@simon_pollard) reported

    @googlenesthelp I figured it out. I was using a VPN on my iPhone. That doesn’t explain why the service was disconnected in the first place but at least I can now add it back. Thanks for your help!

  • GlenTarman Glen Tarman (@GlenTarman) reported

    @Pinzarie @googlenesthelp I have the same problem with GA on Sonos Move

  • letseatsteak Cactus Carlson (@letseatsteak) reported

    @coreyv87 @madebygoogle @googlenest Same problem. Worked great for 3 years till this firmware update, now it's constantly dropping.

  • jaymazing13 Jon (@jaymazing13) reported

    @googlenesthelp We bought a nest doorbell cam in anticipation to use on our new home, but have found that the interface is peeling terribly after only a few short months. Looks very unsightly at our door and not what we would expect from the quality of a nest product 😐Help!

  • Pinzarie Alex Weir (@Pinzarie) reported

    @googlenesthelp Thanks - I tried that but no luck. Maybe it's an issue with Sonos?

  • novellaxoxo christian novella (@novellaxoxo) reported

    Help! I took and sent a photo of my card to google to prove I am the right age but I'm afraid I haven't been verified! @googlenesthelp

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