Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
| Rotterdam, zh | 1 |
| Taylor, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Walter Lavarias
(@walterlavarias) reported
@dhay55 @googlenesthelp Google does this to everyone. It is a major problem. Since Nest migrated to Google, the Nest APP is a virtual brick. Has an insane amount of bugs and can’t even use it. Let alone long delays with support. You’d think with billions being made they would invest in good support. 👎🏽
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Dr. Chandra Herring,The Kid in the Back!!
(@ChandraAHMorrow) reported
@googlenest Still no lights. It is finally recognizing that lights are there but I can’t get through the set up phases. Just installed a new home hub with no problem.
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Anthony Raynor
(@awraynor) reported
from
Spartanburg, South Carolina
@googlenest Worked fine last night when turned off. Pulled it down and used another TV to reset it. I know now the location of the reset button, but odd it was working great and then it wasn't.
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Localboy
(@Localbo86000533) reported
@googlenest - I can’t select specific songs or playlists in AppleM from GHome. Works w Pandora. Current iOS, GHome and AppleM app. Saying or tapping the app icon doesn’t take me to the app to select songs or playlists like it does when in Pandora. Only plays random songs. Help!
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James Lytle 🏳️🌈, ashamedly from AR.
(@jel1955jel) reported
@googlenest That guy had me uninstall the latest version of Chrome, so get rid of all the security updates included there; and move down an iteration, to 86. That was just another waste of my time.
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Dean K Gibson ✝ 😷 📷 📶
(@AE7Q_) reported
@googlenest Problem: Giving the Nest Hub a verbal command (like turning on/off lights), suspends streaming of camera. Solution (Google): Provide an option to prioritize ALL video streaming, so that verbal commands are process silently (verbal commands for routines do this!) 1/2
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President-Elect Kalua
(@kaluafreeman) reported
@googlenesthelp my doorbell is offline but nothing else in my home is. Please help get it back up so my Christmas caroling sounds will be heard for Christmas 🎄
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Josh Perkes
(@jkperx) reported
@googlenest Google Home Mini. We’ve had for a couple years. They’ve worked great up until recently any command is responded with “Please Log in in the google home app”. I am logged in so totally baffled how to fix.
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Yep.
(@Thorselectric) reported
@googlenesthelp Nest device (thermostat) is gone from the app. Last time I went through the process of trying to add it back - but there was a problem on backend with services.
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James Lytle 🏳️🌈, ashamedly from AR.
(@jel1955jel) reported
@googlenest If you know that there is not currently a fix to the problem, why don't you make sure that every consumer on the face of the Earth knows that? Your pleasant response gets me nowhere. Bus fare, still will get me downtown. I will be filing a complaint with the FTC.
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Chris
(@S4mpleT3xt) reported
@googlenest Yeah it’s all connected properly and I’ve used all of the ports on my tv and I still get the same issues, it’s never been a problem before
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Ryan Offord
(@underwaterryan) reported
@AlBrownCTO @googlenesthelp I think that and the power line adapter. The range of the cameras is fairly poor so it's a necessity. Not a single outage in the last 3 hours so it's back as it should be
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Jan van de Rieth
(@JvdRieth) reported
@katebevan @googlenest According to our version, he was shot down by a SAM operated by separatists in East Ukraine.
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Kyle Pflug
(@kylealden) reported
from
Seattle, Washington
It’s absolutely wild how thoroughly @googlenest has destroyed the reliability and usability of Nest cams since acquiring the company. Camera notifications arrive late or never, the apps crash every few seconds, seeking rarely works. What a disaster.
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Kyle Hiatt
(@billthethrill86) reported
from
Greenfield, Indiana
@googlenest my nest thermostat is a piece of ****. It’s 63 in my apartment and it’s set on 71. I’ve factory reset this thing and it’s still not operating. My apartment put these things in as an “upgrade.” It is the coldest night of the year and my heat won’t turn on.
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