Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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HE Heating Supplies
(@HEheatingwarks) reported
@pbplumber @googlenest Help-Link rebranding was always destined to end up this way even with Worcester-Bosch trying to jump in. Look at directors list and you'll see WB people have now resigned. Manufacturers wanting a slice of installers pie!!!
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Phill Peck
(@StevePeckandson) reported
@pbplumber @googlenest I fitted a replacement last week. Heatlink supplied by nest. No problem with me doing it but the customer said getting a replacement sent out was painful
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Leo Schmitt
(@MakeANoteOfThat) reported
@PaulLomax @googlenest Yes it is But There's a rechargeable battery in the thing and when it goes bad it takes down the thermostat.
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P B Plumber
(@pbplumber) reported
@neilbridgeman @googlenest The first heat link that went down on one of my jobs Nest replaced and paid me £100 for a temp fix, and £100 for replacement, like you say excellent. But now they are pushing customers to BOXT.
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Jon - Verve Gas
(@VerveGas) reported
@pbplumber @googlenest I ditched @googlenest their tech support if shocking!!! And in general aftercare is the worst ive ever experienced, used to fit loads but advise customer to run a mile amd be happy they don’t have one now
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Ms. Drasby
(@MsDrasby) reported
@madebygoogle I couldn't believe having to replace my Google Nest Router after 2 yrs. It was no longer possible to reset & reinstall points. After purchasing a refurbished Google Mesh Router problem solved. No longer happy w/Google quality @googlenest
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Jim Gibson
(@Jimbargibs) reported
@elliegibson @googlenest @HiveHomeUK FFS! This is, arguably, the most tedious thread of all time in the entire history of the world. Btw I am trying to choose between M and S d underpants or Sainsbury's. Please help!
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Ploy Radford
(@Ploy_Radford) reported
Hey @googlenesthelp my heat link is dead with no lights, the house is freezing and your customer support section is a labyrinth to navigate. How do I get this issue sorted quickly?
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Steve
(@stephennoffke) reported
@googlenesthelp hello. My nest is not connecting to any network. Other devices are connected to wifi fine. I tried looking for my mobile hotspot. Neither worked. I reset the next. Problem continues.
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MissLee💕
(@CharelleLee) reported
@googlenest is the WORST. I had to call a HVAC technician to my house because my AC was not working. After trouble shooting the technician said it was the NEST thermostat. Mind you this thermostat was working until 2 days ago.
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toasting_crumpets
(@brewing_code) reported
@elliegibson @googlenest @HiveHomeUK It’s worse. Don’t do it. If you ever want to use trvs the hive system is shockingly bad. I switched from hive to tado and couldn’t be happier. Everything just works. The hive was a daily, sometimes hourly battle to get temps right in individual rooms.
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The Heat is On Heating Co.Ltd
(@the_heating) reported
@pbplumber @DrBoilers @googlenest I stopped fitting nest a few years ago Dreadful customer service and the worst technical line I have ever called !!
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Scott Ashforth
(@scotta2700) reported
@googlenesthelp - I have an outdoor camera and have moved to a new home and in the move I've lost the magnetic mount for my outdoor camera. I cannot seem to find anywhere online that sells the mount. Can someone help me get one ordered?
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Steve
(@stephennoffke) reported
@googlenesthelp Hello. Here is the back of my nest. I was getting an error message that said “it’s been x days since connected the internet”
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NobodyImportant
(@Catptive) reported
@googlenest @jmwein This is rediculous! My family has a gsuite account so we have to create fake accounts to use nest? The nagging migration message needs to go away if this is the case. Also, my wife signed in and hit continue past the error so now it's an empty account not asking to migrate!
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