Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • stephenrbeckham Stephen R. Beckham (@stephenrbeckham) reported

    @googlenesthelp I have Android, but received email it was offline. Now online. Was offline 2:48-4:23.

  • hellotimking Tim King (@hellotimking) reported

    @googlenest From day one. As soon as started using it. The remote has always had terrible battery life. I was surprised that the supplied batteries lasted less than a month. I’ve tried 4 different battery brands so far. Still has the same battery drain regardless, both NiMH and Li-on.

  • sarahspoon Sarah (@sarahspoon) reported from London, England

    @googlenest What do you mean by another device? It’s an issue on all 3 phones in our household (all have up to date software). Thanks

  • EnnuiPrayer Gwimo (@EnnuiPrayer) reported

    @googlenest Router is in the next room. I just reboot it every morning. I've had this issue since I received the device.

  • Rjc1118 Ryan (@Rjc1118) reported

    @googlenesthelp i need help with my chrome cast

  • foxypinklady Mrs Tenzo (@foxypinklady) reported

    @MartinSLewis please help, I sent a faulty £200 thermostat back to @googlenest in Sept for a replacement, they keep fobbing me off about a replacement / now ignoring me and I had to pay to get a new one installed to get my heating back on; now £100s out of pocket. @googlenesthelp

  • slug56 Stuart Leader (@slug56) reported

    Hi @googlenesthelp. I'm in the UK with an open-vented Y-Plan system with heat-only boiler and hot water cylinder. Got a Nest 3rd gen stat already. Looking at Intergas boiler for OpenTherm support. Can't find any info if OpenTherm works on Y-plan configuration? Can you help?

  • stanemly Stan the Bailman (@stanemly) reported

    @googlenesthelp I’m going on 4 weeks with my current issue. They keep assuring me “hard at work on it” the last two issues were never resolved.

  • hildymac Laura 🇦🇲 (@hildymac) reported

    @googlenest Sure! I’m in the US. The issue started Saturday, but the heating tech who was out to check my furnace got it going again by turning off eco mode. I tried that again today and it didn’t fix the issue.

  • themoe85 Antoine Parrish (@themoe85) reported

    I love my @googlenest thermostat but sometimes when I turn heat on. It has problem turning off on it own when I want it to stay on idk why it does that. But yeah I know want save energy and go eco but no I want heat and that it. Just stay on nest. #googlenest

  • hellotimking Tim King (@hellotimking) reported

    @googlenest Hey there! I’m aware that the assistant is off until the button is pressed, that isn’t the issue. The problem is that the Chromecast Voice Remote has an absolutely terrible battery life, even when using high-capacity AAA batteries. Often less than 2 weeks!

  • lbenn1993 Lauren B (@lbenn1993) reported

    @googlenesthelp my nest mini disconnects from my wifi and home group daily and I have to set it up as a new device each time, I’ve submitted feedback on the device several times and moved it right next to my router. My home mini does not have this issue, so it’s not a wifi issue

  • scottisadrummer I am a drummer (@scottisadrummer) reported from Jersey City, New Jersey

    I finally asked @googlenest to stop giving me all these endless tips (you can ask me about your day....) And she snarked me! "I'll help by not being helpful." A good start, Googleator.

  • jayniephillbut jayne button (@jayniephillbut) reported

    @googlenesthelp is there a problem with Google nest as havent been able to connect to camera all day today

  • fablexus Kim W (@fablexus) reported

    @chadunderwood @googlenest It's not working through provider apps either, or cast from a PC regardless of source. It's definitely the @nhl.

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