Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Lauren Lockliear
(@LaurenLockliear) reported
@googlenest I need a replacement power cable for my wifi router, but your online chat agents are saying I can't get one. mine has holes in it and I need a new one. help?
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Kailyn Reid
(@kailynreid) reported
@googlenesthelp Other than Google Minis (which don’t seem affected), that’s the only Nest device we currently have installed. I haven’t tried anything yet, just saw how many times it blipped offline in the past 24hrs and wasn’t sure what to do!
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Toolstation UK
(@ToolstationUK) reported
@scoutfarmjim @googlenest Good afternoon Jim, I am sorry to hear that you have experienced an issue with your Nest Cam IQ Outdoor. Can you please provide me with more details on the issue so I can feedback the information to Buying and Marketing team. Kind Regards, Filip
-
tio anta wibawa
(@tioantawibawa) reported
from
Pasarrebo, Daerah Khusus Ibukota Jakarta
@googlenest @madebygoogle No, thank you. It has returned to normal. After I restarted the device, and then tried to re-login.
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Justin St.Amour
(@stamourj) reported
@googlenest you folks really need to add nest aware 1st gen support back or offer a 2nd gen subscription that’s actually comparable. Your support team needs some teeth to actually deal with customer issues instead of punting people down the line.
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Playful Quips
(@PlayfulQuips) reported
@googlenesthelp my brand new nest can’t find my WiFi network. It just keeps searching! Help!
-
Gary
(@garoo1980) reported
from
Edmonton, Alberta
@googlenest Sure! It sounds like a pretty common problem. The rest of my nest stuff comes back but the doorbell stays offline. The best connects seems fine but I have to connect the doorbell to usb power, then back outside again before it works again
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Jim Holmes
(@scoutfarmjim) reported
@ToolstationUK to protect your customers from poor products, please remove Nest Cam IQ Outdoor from sale. Original, bought from you,and replacement lasted 13 months combined. @googlenest disown the problem, though the issues are widespread and documented.Told to buy replacement!
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the real G
(@MeesterWormwood) reported
My gosh the @googlenest setup process is beyond bad. Trying to add wife's account to manage thermostat, entry key doesn't work, google home setup just hangs (on iPad and on Macbook browser), half an hour of my life wasted so far. Awful.
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Spydermb
(@Spydermb) reported
@googlenesthelp is nest door bell service down. Says offline, other wyze cameras that connect to same wifi are fine
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Dries Augustyns
(@AugustynsDries) reported
@googlenesthelp No other device on the network has a problem. The blue ring light around the button lights up. No yellow or red light as mentioned on the docs.
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dogs4prez
(@ReclinerLove) reported
@googlenesthelp I’ve been trying to connect Philips Hue strip lights for 2 hours. I’ve been in all the forums and tried everything they’ve suggested. When I go to connect in the home app, it says “linked” then “something went wrong.“ HELP ME BEFORE I CRY PLEASE.
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Hannah Huntsman
(@HuntsmanHannah) reported
@googlenest my new Nest Mini won’t verify my address. Any way you can help me with this?
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Dries Augustyns
(@AugustynsDries) reported
Hey @googlenesthelp! My Nest Doorbell shows as offline in the app but I can ping it. I've tried restarting it and my router as well. Any more solutions? Cheers!
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Ashok R
(@ashokrochwani) reported
@googlenesthelp nest learning thermostat not connecting for last 6 months, need help