Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • ArquiluzP Arquiluz Panama (@ArquiluzP) reported

    RT Lutron "@NachturnL @googlenest There are widespread outages impacting certain features of our products. We're working to resolve this issue quickly & appreciate your patience. We apologize for the inconvenience & will update you when it's restored. Please contact Lutron c…

  • ScheiTrump Scheiße Trump (@ScheiTrump) reported

    @googlenesthelp my fire alarm says to replace lithium batteries. I’ve replaced them twice. Still getting error message. Yes they are lithium

  • TimeIsNowNews Time Is Now (@TimeIsNowNews) reported

    @googlenest Let me know how can I get help and get Adsense on my blog I’m really posting original content on my own and I really need some money for getting my bills paid.. it’ll really help.. I’ve put lots of work on this blog.. please help..

  • darew265 Darew265 (@darew265) reported

    @googlenesthelp Issue I have is some access points connect to access point so speeds reduce as AP should connect to router for best speeds. So want to bring 2nd router so AP can connect to it to optimize speed. To confirm, 2nd router will act as router if connected through switch to main router?

  • lomadia Hannah Rutherford (@lomadia) reported

    @googlenest can login fine on two Apple devices, but my partner’s Android is saying the same credentials are invalid - any idea?

  • gank41 Jeff (@gank41) reported

    @googlenesthelp My Nest Thermostat was unresponsive during the AWS outage today. All seems to be working now, though.

  • kdarty Kevin Darty (@kdarty) reported

    Has anyone else noticed that the quality of SD Video on the new Chromecast with Google TV got better with a previous update but with the new November update is back to the poor, static laden quality? Version 200918.015 @googlenest @googlenesthelp

  • gank41 Jeff (@gank41) reported

    Hey @googlenesthelp, is your service down because of the @AWSSupport outage? Seems weird that Google/Nest would use Amazon’s services and not your own, though. Right?

  • mkbomb Mike Kirschbaum (@mkbomb) reported

    @googlenest The next time it happens I'm going to try to bring up stats for nerds and send an error report

  • itsbrandontamez Brandon Tamez (@itsbrandontamez) reported

    @googlenesthelp I’ve been on 6 chats to help fix my wifi, and it’s still failing. Im frustrated

  • mcneil_simon Simon McNeil (@mcneil_simon) reported

    @googlenesthelp My heat link has failed and is only 10 months old - navigating the labyrinth of Google Nest support site is impossible as it terminates at a site that says it is 'under maintenance'!! How on earth can I get some action - the house is cold - what do I do?

  • Lutron Lutron Electronics (@Lutron) reported

    @NachturnL @googlenest There are widespread outages impacting certain features of our products. We're working to resolve this issue quickly & appreciate your patience. We apologize for the inconvenience & will update you when it's restored. Please contact Lutron customer service with any questions.

  • LeahMPhotonyc Leah Morgan (@LeahMPhotonyc) reported

    @googlenest terrible customer service. Been dealing with the runaround for 24 hours on a defective thermostat! Each rep makes me go through the same steps only to pass me off. I want a replacement!!!

  • White__Dove David Thompson (@White__Dove) reported

    @googlenest Thanks. Another issue ... im trying to connect my chrome cast to the 5GHZ side of my router but its not seeing the ssid? Is it only compatible with 2.4 GHZ? My firmware is ver. 1.49.230269 thanks.

  • DalinkDan Daniel Lawrence (@DalinkDan) reported

    @googlenest hi I have a W5 error and have tried all steps to fix it but the issue is still present and I have the message "your thermostat has a problem and is unable to connect to WiFi." Tried chat support but says out of hours.

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