Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Saphod Marco Luthe (@Saphod) reported

    The Google Nest (small speaker) and the Google Nest Audio (big speaker) are working fine. Same as back then. Nest Hub System Firmware Version on my device is currently 4.20210608.1.1146075. Cast Firmware version is 1.56.291758. Language AU. Country AU. Please fix. @googlenesthelp

  • boristhedoris Boris The Doris (@boristhedoris) reported

    @googlenesthelp Restarted the iPad & rebooted the cameras, problem persist. Been atind 2 weeks now.

  • RoastMeat1 RoastMeat (@RoastMeat1) reported

    @googlenesthelp my heat link is dead, it’s 1am, I’ve been working 15 hours and have no hot water! I’m sick of your heatlink faults help asap!

  • nniesham Ánnie 🇬🇧 (@nniesham) reported

    @googlenesthelp Went back to January, "No recorded events". Yesterday I did a factory reset on the Nest Mini, & set it up again. This morning just the same problem! 🤬

  • boristhedoris Boris The Doris (@boristhedoris) reported

    @googlenesthelp Hi! Router has been reset, app downloaded again, but issue persists. Watching live is no issue, but trying to rewind history it just freezes. Impossible to watch playback.

  • boristhedoris Boris The Doris (@boristhedoris) reported

    @googlenesthelp what’s going on with your cameras? Notifications have been slow to come in & when trying to playback it just buffers endlessly. Paying for a service I can’t really use at the minute.

  • aditishekar Aditi Shekar (@aditishekar) reported

    There should be a special place in hell for apps that let you buy an subscription in app but force you to chat with someone for 30 mins for them to finally send you a link to cancel. It’s one of the worst patterns and should be outlawed. Cc @googlenest

  • Krdz1 Keith (@Krdz1) reported

    @googlenesthelp i use Nest and Google Home software the nest software has been terrible for the past week or so and I mean terrible I’ve had nest cameras since day one when they were called Dropcam‘s very familiar, —- somethings up.

  • RevDMells Dylan, a servant to Boba Fett (@RevDMells) reported

    @googlenesthelp No power outage, and we're not aware of any wifi issues at all. It seems to be maintaining connection just fine

  • t_cardinalli Torrey (@t_cardinalli) reported

    @googlenest Please fix your doorbell app. I have the premium version yet no videos ever replay, only thumbnails. Always loading, good tool but you guys can do better when it comes to peoples safety.

  • benjaminsinger Mr N. Ormal (@benjaminsinger) reported

    @googlenesthelp Hi I’m not sure at this point. My two cameras dropped off last night at the same time, and are showing as offline despite being plugged in, on Wi-Fi and still on the same account. Meanwhile another duplicate home property has appeared in my nest app that has no devices attached？

  • ConnorWhitham Connor Whitham (@ConnorWhitham) reported

    @googlenest my nest connect has broken. It will no longer connect to my WiFi or devices. Even though I’ve never moved it and my WiFi has been on the whole time. And this nest connect is new. Help!

  • human3500 Human 3500 (@human3500) reported

    The free version of @youtubemusic is the worst thing ever. It can't even interface to @googlenest hubs and @googlenestmini speakers in a way that is respectful to me. This all worked with Google play music. I fully regret going all in on these speakers and hubs.

  • interacter Neil Hopkins (he/him) (@interacter) reported

    Hello @madebygoogle & @googlenesthelp. Can you help - our Nests won't play any song from @youtubemusic which is marked 'E'. Eg new Wet Leg album Playing fine in phone/headphones. Relatively recent problem and seems to be common on forums. Can you help?

  • purpleparrotuk Purpleparrotuk (@purpleparrotuk) reported

    @googlenesthelp The web seems ok. I think maybe the iOS app is not working properly.

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