Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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David Croxson
(@deejaycrox) reported
@googlenesthelp Is there no help at all beyond asking me what type of thermostat I have and where I am?
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Al Barclay
(@alhimself) reported
@googlenesthelp Hi! Help! My Nest thermostat has suddenly stopped being able to find my WiFi network. I've tried resetting it and my router many times but nothing. My phone connects to WiFi standing next to it and I've even moved the router next to it and no difference...
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Dr. Kathryn Brito, PT, DPT
(@KathrynBrito) reported
This is the 3rd winter in my home, & it wouldn’t be winter w/out a heat issue. Thanks @googlenest for dying without warning. Even better, the warranty expired on Christmas, which is when I got it as a gift. Thanks @Google. Shoutout to my @Columbia1938 jacket for keeping me warm
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Rayne
(@Rayne131313) reported
@googlenesthelp The thermostat won't connect to the wifi or to the app. I've tried and done every solution I've come across. I need some help please.
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Patrick Cutright
(@CutrightPatrick) reported
@googlenesthelp Yes, please troubleshoot! But why has no one even tried to contact me after all the feedback reports? This is a huge problem! You are NOT taking care of your customers
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🏆🏆🏆Kully Singh🏆🏆🏆
(@kully5ingh) reported
@HiveHelper @HiveHomeUK thermostat has not been able to receive internet for last 3 days so I have no heating, have called customer services and had no help, furthermore they hung up on me! Great service. No heating with two babies in cold house! Should’ve gone with @googlenest
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Walmory
(@Joaozinho_0) reported
@googlenest hello I have one of your products and he is not working properly I’m trying to connect to network and this is not working I did all recommended steps but my product don’t get to find any Wi-Fi network can you help whit that ?
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Michael Sweeney
(@fatherof7b2g) reported
@googlenesthelp they sent a replacement and that didn't work. they sent a replacement for the replacement and that doesn't work. I NEED HELP
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NickJames
(@BarberNickJ) reported
@googlenest is the biggest piece of **** you could ever buy for your house don’t ever ever do it in your life. Save yourself.
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Gen Ness
(@generic5555) reported
@googlenesthelp You've billed me for a Nest thermostat that you shipped to a random stranger. No one at your organization seems willing to correct this error.
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Frank Plunkett
(@frankplunkett) reported
One problem having my @googlenest smart thermostat in the dining room is that it thinks noone is home unless I walk by it. Lol.
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martyn evans
(@martyne86921380) reported
@googlenesthelp Hey Google your customer service team is terrible. Freezing in my house , can't adjust the heating as our nest thermostat is broken. My wife is disabled and I have a young child. Who regulates you guys? Your customer service team did not escalate our case like we were told
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Michele Buckler
(@mjbuckler) reported
@googlenest - you are just the worst. The frequent need to re-sign into my account to access my camera and thermostat - and the lack of compatibility with Alexa - is driving us to pull your products and send them to recycle.
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Brian Bollinger
(@Briansiphone89) reported
@googlenesthelp my google home hub doesn’t recognize my voice for SmartThings connected devices. My wife’s voice does work. How can I fix this?
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Michael Sweeney
(@fatherof7b2g) reported
@googlenesthelp Can someone from Google Nest thermostat please help me. They have sent me 2 replacement refurbished thermostats and both do not work. My original thermostat was bought from Home Depot 10 months ago. I purchased 2. The one connected on the second floor stop working
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