Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Belbeuf, Normandie 2
Medina, OH 1
Columbus, OH 1
Lehigh Acres, FL 1
Guaratinguetá, SP 1
Chicago, IL 1
San Francisco, CA 1
Derby, England 1
Tower Hamlets, England 1
Ocala, FL 1
Hannover, Lower Saxony 1
Plymouth, England 1
Yuen Long San Hui, Yuen Long District 1
Maple Grove, MN 1
London, England 1
Durham, England 1
Del Norte, CO 1
Tadley, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • BabyYoda2019 BabyYoda (@BabyYoda2019) reported

    @googlenest This is so disappointing! It’s strange - it’s basically just a Bluetooth speaker - I’m already licensed for the content though since I pay Apple monthly ... out of curiosity - what is the little glitch holding this up for your friends in the Great White North? Thx again!

  • ZweihanderRPG DANIEL D. FOX (@ZweihanderRPG) reported

    @googlenesthelp We use Nest cameras for our front door, and our two children's rooms as a baby monitor. Our two Nest cameras have been down, but our Nest doorbell is working again. Was this a firmware error? Please help me understand what happened. We haven't changed our wireless.

  • brewsterlax laxbears (@brewsterlax) reported

    @googlenest mini tells me I need a SiriusXM account to play but it is already linked. Never an issue on Alexa

  • skyboy216 XC (@skyboy216) reported

    @googlenesthelp @Google @googlenest You guys have the worst customer service. I’ve been trying to get a refund of a charged you made by “mistake” for over a week and you haven’t solved it yet. This is how you make money? Stealing from customers?

  • HopeOprahVidal Hope Vidal (@HopeOprahVidal) reported

    @googlenest hi google, I have been waiting for someone to get back to me for over a month now. I have yet to receive my google nest since order back in September and this issue is still yet to be resolved.We are now in December, can someone get back to me so this can be resolved.

  • aburkho4 Ash (@aburkho4) reported

    @googlenest 1. Yes. Initially, the lights just didn't respond so I tried power cycling the light bulbs and the three Google home devices. They still said there was an issue with C by Ge seamless. I then removed them from Google Home & tried to readd them but Google no longer recognized them

  • mntnbikerbw bill williams (@mntnbikerbw) reported

    @googlenesthelp Rebooted internet first, then doorbell. Still not working. I will try the factory reset when I get home.

  • giladb87 Gilad Berenstein (@giladb87) reported

    Hey @googlenest @googlenesthelp I cannot figure out how to login now that the login is no longer through nest but through Google home. Any easy way to fix this?

  • hesselbom Staffan Hesselbom (@hesselbom) reported

    A bit disapointed on @googlenest Audio since it seems kind of bad sound wise. Wanted to change to a new system since @Sonos has gotten really, really crappy lately. One of my biggest misstakes to buy. Need a new solution for my music at home.

  • RealDCN8ive RealDCN8ive (@RealDCN8ive) reported

    @googlenest Hello 👋🏼. Your Nest app is extremely slow and often freezes. When will you guys update it? I have a case #, opened on 10/31. It’s December and there’s been no resolution.

  • RomansProp Chris Orr (@RomansProp) reported

    @McCulloch1928 @googlenesthelp I am having the same issue here. In the US and have reinstalled the app as well

  • 5683FrEaK Shaun Bezuidenhout (@5683FrEaK) reported

    @googlenest Thank you for offering to help, so kind. I'm struggling to connect my home app with the LG Thinq app. It says that it is not supported in my country.

  • MatthewRideout Matthew Rideout (@MatthewRideout) reported

    @googlenest It heats up in the morning, and by 10am turns itself back down to a lower temperature, and every day I have to turn it back up once I realize it's cold inside. I walk by it regularly. I've never noticed a home or away status.

  • Navinprakaash Navin (@Navinprakaash) reported

    @googlenesthelp getting m15 error repeatedly on trying to setup up my new Nest Learning Thermostat.

  • kevinslawinski Kevin (@kevinslawinski) reported

    @googlenest I think this started with the cutover to YouTube Music. I don't remember it being an issue on GPM. I don't currently use other music streaming services

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