Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • nini_ren Renita (@nini_ren) reported

    @googlenesthelp my Hello cam is down and it never sent an email saying it was down. The light is around the button is still lit. I get no video tho.

  • lundshopper @DeniseLund (@lundshopper) reported

    Do not purchase a #googlenest thermostat. I found out I had a defective one and it was installed in November of this last year-Aftee 3 HVAC companies have worked on my unit- finally decided to take the Neat out and my unit has worked great-tried to get a refund being told to bad

  • Dukefrukem S. E. (@Dukefrukem) reported

    @googlenest and @Google store continue to point fingers at each other on who can help me with a Product Return. 10 different a agents. Three Phone calls. Two chat sessions. @googlenesthelp 855-836-3987 / 855‑469‑6378 No one seems to understand their own policies or process...

  • Kirk_A_Smith Kirk Smith (@Kirk_A_Smith) reported

    @googlenesthelp I can no longer connect my Nest Thermostat to my Wi-fi network. I followed your trouble shooting process but none of the processes have worked. One of the two I have work but the main house one doesn’t. What should I do next please? #help

  • Rrrolf Rolf (@Rrrolf) reported

    @googlenesthelp I cannot access my Hue lights anymore via the Google Nest Hub. All shows as offline. Did a factory reset, (un)linked the Hue account, but without any luck..

  • rb89NL ʇɹǝqoꓤ (@rb89NL) reported

    Hi @googlenesthelp the nest device (thermostat and hallo) are down…

  • PanisFrank Frank Panis (@PanisFrank) reported

    @googlenesthelp @royhendrickx Same problem here

  • TechBoi253 TechBoi (@TechBoi253) reported

    @googlenesthelp How do I get support for an issue with Google nest thermostat Gen3? It will no longer see wifi connections.

  • MattDaniel3 Matt (@MattDaniel3) reported

    @googlenesthelp I am still having the same problem with the WiFi not connect to my thermostat like I was 2 weeks ago when I started to talk with you and you still have not helped me. @googlenesthelp What is going on??

  • royhendrickx Roy Hendrickx (@royhendrickx) reported

    @googlenesthelp It is between routines from Google Home devices and Klikaanklikuit ICS-2000. But now I noticed, it is also between GH routines and SmartHome devices. I'm in The Netherlands. I tried to make a whole new routine, but the same issue occured.

  • maltzen Jason Maltzen (@maltzen) reported

    So, is the @googlenest interface just garbage on all devices? There doesn't seem to be any way to scrub through the video feed *at all* on desktop, and only with a UI covering 1/3 of the screen on mobile.

  • gabolomeli Gabo Lomelí (@gabolomeli) reported

    @PanisFrank @googlenesthelp @royhendrickx I have the same problem, the routines is not working.

  • oliruetimann Oli (@oliruetimann) reported

    @jzlizzle @googlenesthelp same with my google nest 2, tried everything, but still the same problem after restart, reset, reconnect… 🙁

  • rpellech83 robert pellechia (@rpellech83) reported

    @googlenesthelp someone ne scmed my wife out of a verification code for Google voice. There appears to be no way in this world to contact someone at Google to help

  • royhendrickx Roy Hendrickx (@royhendrickx) reported

    @googlenesthelp I have an issue with Google Home Routines and the Dutch Klikaanklikuit ICS-2000, also known as the Trust Octopus Internet Control Station ICS-2000. Routines do not work anymore. Routines on other systems/bridges do work. Firmware and apps are up to date. Thanks!

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