Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Dave39972 Dave3997 (@Dave39972) reported

    @googlenesthelp T-mobile, AT&T. Today was the 1st time I had tried to save a clip after installing the latest Nest app version. It's happened only once before & that too was after I installed a new Nest app. It was fixed by Nest with another release. Hopefully next release will fix it again.

  • WeirdGirlBlog Krysten (@WeirdGirlBlog) reported

    It has been below zero in WI for 3 days. My @googlenest thermostat is not working. @madebygoogle will do NOTHING. My pipes are frozen. DO NOT BUY PRODUCTS FROM THIS SHADY COMPANY.

  • Player2b Patrick Curtis 🇺🇸🌊🇺🇸🌊 (@Player2b) reported

    @billprady @Google @googlenest They'll fix it when they let us choose our own wake phrase. So, never.

  • surrideo Sam (@surrideo) reported

    @googlenesthelp I’d have Google would be interested in fixing product, not sending people to a forum:have a look,one of your specialists has been busy being told by a number of people in the last few months that he hasn’t helped fix this issue . He is, however, very adept at closing the threads.

  • surrideo Sam (@surrideo) reported

    @googlenesthelp The community forum, and social media, is littered with people who experienced the same as me - the thermostat with no error code, no interrupted Wi-Fi doesn’t switch off. The issue, I found, was with the 3rd gen thermostat.

  • dm_clarke Darren Clarke (@dm_clarke) reported

    @googlenesthelp good morning. My heat link has gone dead. Followed all instructions online but no lights at all. Please help. Thanks

  • royhendrickx Roy Hendrickx (@royhendrickx) reported

    @googlenesthelp Hello, I have an issue regarding my Google Home Mini and my Netflix account. Seems I cannot start anything on Netflix through voice command. e.g. When I say 'Hey Google, play Fuller House on Netflix' it response is that title isn't there. 1/2

  • royhendrickx Roy Hendrickx (@royhendrickx) reported

    @googlenesthelp I rebooted all of my devices including router, but the issue remains. Google home replies with 'That title seems to be unavailable on Netflix'. Seems like the connection to the database is missing, since it happens on al Netflix titles.

  • SurmanDavid David Surman (@SurmanDavid) reported

    .@googlenesthelp my 2 week old Nest Thermostat won't find the Wi-Fi network after being connected. 2 other thermostats and door ring work ok. How to fix

  • Mystic_Meena Mystic Meena (@Mystic_Meena) reported

    @googlenest @madebygoogle But why is it so hard to get a nest doorbell replaced? It’s been over a week with no help

  • surrideo Sam (@surrideo) reported

    @googlenesthelp No, I won’t do this. You can take the issue and fix your buggy thermostat software. It’s not an answer to ignore a widely experienced issue and say go to our community. You should fix the issue.

  • mirepoix168 Jee hom (@mirepoix168) reported

    @googlenesthelp Everything plugged in. This issue is intermittent.

  • surrideo Sam (@surrideo) reported

    @googlenesthelp There are many reasons. And I offered to give you the steps to resolution and information so that it could be looked at. Your response? Post on the community. Great ownership of an issue inacknowledged in the Google support center yet all over the community.

  • GregEid Geid (@GregEid) reported

    Man, I vow to never buy another @googlenest or @google hardware product. The reliability is some of the worst I’ve seen in tech.

  • royhendrickx Roy Hendrickx (@royhendrickx) reported

    @googlenesthelp 2/2 But I can start it via my phone. I am using Chromecast Ultra. The issue is for all Netflix title. Commands like Pause and Stop do work normal. I already updated the apps on phone, unlinked and linked my Netflix account to Google, reset the Chromecast. Thanks,

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