Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • NENE_GARCIA Irene Garcia (@NENE_GARCIA) reported

    @googlenesthelp My thermostat is giving me an error message E195. I checked my breaker and all is fine. Help !

  • superfungo eric uchalik (@superfungo) reported

    @aburkho4 @googlenesthelp @GELighting Can I jump in too? same issue, lights stopped working. Factory reset everything - trying for about 2 weeks, but google home app does not recognize (previously working) light bulbs. C by ge app will synced them though... no problem but then I have to factory reset them again lol.

  • mikesmay Michael May (@mikesmay) reported

    @googlenesthelp all my cams are not working. Is there an outage?

  • Organometallica Marshall Brennan (@Organometallica) reported from Naperville, Illinois

    WiFi going down means @googlenest won’t play white noise again... just in time for nap time 😢. Is there a way to cache ambient sounds locally so that my kid can nap through our next outage?

  • tombasham Tom Basham (@tombasham) reported

    @chizcw @googlenest The issue for me (and I guess others) is that there’s not way to migrate an account from gsuite to a personal account. I bought into the ecosystem, so moving content from services like Photos is nearly impossible as far as I can tell.

  • rbrtmlnr Robert Milner (@rbrtmlnr) reported

    @googlenest Your Presence feature does not work. I haven’t left my place for several days and the Presence feature is turning off and on my thermostat several times a day. Please fix this feature.

  • Canadian88 Chris Vollick (@Canadian88) reported

    Anyone have a @googlenest thermostat and migrate to Google Home Account? I did the migration of my account this weekend and now google home keeps switching my thermostat to “Away” when I’m actually at home. #help

  • TweetBlackHole1 TweetBlackHole (@TweetBlackHole1) reported

    @googlenesthelp @googlenest 2 weeks already and even the Senior Tech not able help. Initially I was angry, but now I pity them. Poor support people having tough time supporting crappy @googlenest wifi mesh.

  • millaclick Milla (@millaclick) reported

    @shayne43783571 @googlenest My Nest app keeps spinning and spinning, too. Server issue, @googlenest ?

  • SeniorEarls Sheepdogs Baseball (@SeniorEarls) reported from Wilmot Centre, Ontario

    @tranvanjohnny @googlenest How do you find the Nest X Yale lock? Likely first purchase when we get down to it at the new place. And how can I sell my wife on the doorbell? Any way to play the young child angle, can you mute the chyme?

  • TaylorMaracle2 Taylor Maracle (@TaylorMaracle2) reported

    @googlenesthelp I was supposed to receive a free google nest mini for signing up with SiriusXM and never got it. Can you help me?

  • Wumblz (╯°□°)╯︵ zlqɯnM (@Wumblz) reported

    @googlenest The Philips Hue hub is right next to the router. There are bulbs in the same room as the hub and the router, all the google homes in the house have the same issue.

  • wellsyboy david wells (@wellsyboy) reported

    @googlenesthelp trying to contact you non stop heating is not working really need some support as it’s pretty cold!!!

  • hodgeshc H. Courtney Hodges (@hodgeshc) reported

    @g0rgeousge0rges @GELighting @googlenest Thanks I hope this does mean something, but I gotta be honest... the poor tech support worker may just be doing the best they can to make you feel good, so that they get the positive review they need to get their next paycheck...

  • _mikebellino Mike Bellino (@_mikebellino) reported

    @GELighting @voteforgrant @googlenest I'm experiencing this issue now... I can't get my lights to connect through Seamless at all

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