Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • justinshuls uhhhhh (@justinshuls) reported

    @googlenesthelp Fix your app. Nest app and old product line was the best in the biz and is not garbage. Your doorbell doesn’t work in the ny winter. Designed in California for California

  • Ny25Syracuse SyracuseNY25 (@Ny25Syracuse) reported

    @googlenesthelp Your app update resolved the issue. Thx

  • LydiaKPR Lydia (She/Her) (@LydiaKPR) reported

    Hello. My new home has a @googlenest thermostat which apparently I can’t figure out. Temperature is fantastic downstairs but it’s like a sauna upstairs where my room is. This ain’t gonna fly. Help me.

  • justinshuls uhhhhh (@justinshuls) reported

    @googlenesthelp Fix your app. Nest app and old product line was the best in the biz and is now garbage. Your doorbell doesn’t work in the ny winter. Designed in California for California

  • jimgreco87 jimgerrr (@jimgreco87) reported

    @DebiMeinwieser @Google @googlenest I have the same problem. Google wouldn't even consider replacing it.

  • 4MileRunCapital FourMileRun Capital (@4MileRunCapital) reported

    @googlenesthelp Along with opening up a guest network for the thermostat only and that didn’t work either. Hopefully this issue doesn’t come back. I now see nest weave show remote control available. Thanks for responding quickly. Have a great day.

  • FatWrecked Kevin O'Donnell (@FatWrecked) reported

    @googlenest How do I permanently turn off eco mode? I'm tired of coming home to an 80 degree house because of this trash mode. This is the 2nd time asking as well. 😡😰

  • Dyc3r Mike R (@Dyc3r) reported

    @googlenesthelp I saw a number of people online having similar problems who indicated that they fixed it by just connecting the C wire. So, I tried that (and gave the thermostat 24 hours to make sure the low power issue was truly resolved) then I tried reconnecting it to the wifi network.

  • FeeAbsolut Fee Simple Absolut (@FeeAbsolut) reported

    Why wouldn’t our @googlenest have a “hardware issue” less than two weeks after our warranty expires so “there’s nothing they can do”. Even though we’ve already had it replaced 3 times because of “hardware issues”. But of course there’s nothing they can do now 🙄 @googlenesthelp

  • MedRepDad Parker Richardson (@MedRepDad) reported

    @googlenesthelp Of course! Once I realized it had automatically pushed the temp setting to 79, I immediately turned it back down to 73… but it’s already 97 here with a heat index above 100… it says 2+ Hours to reach 73. Likely 4+. I have also now disabled seasonal saving mode 🤬🤬🤬

  • PoetKateHolden Kate Holden (@PoetKateHolden) reported

    @googlenesthelp The Google Nest keeps saying "I've found a few Google Help Center articles about that and I've sent them in a notification to your phone". I never want her to do this again. When I say this, she says she doesn't understand. How do I make her understand?

  • Momo_Essat Mohammad Essat (@Momo_Essat) reported

    @googlenesthelp hi hope you are well, we’ve had a problem with our nest thermostat where it’s gone faulty, would you be able to direct me to a contact number where we could get some help please, thanks

  • ShelliG18 Shelby (@ShelliG18) reported

    @googlenest why are there soooo many people not able to reset their user ID or password on their Nest account? I have 3 that are basically bricks! No customer support to call! Super frustrating!!!! Send help!

  • RafyAlam Rafy Alam (@RafyAlam) reported

    @googlenesthelp Network problem is from the beginning - I thought I can trouble shoot and fix it

  • mikechamberlain Mike Chamberlain 💙 (@mikechamberlain) reported

    @googlenesthelp seriously, fix it. The crime rate is off the scale round here. I've three other nest cameras which do the job brilliantly. Fire the product manager.

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