Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Calgary, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Wes Reed
(@wesareed) reported
@googlenesthelp my nest thermostat is not finishing any WiFi networks. Tried troubleshooting based on the information you provide online with no success. Please help.
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Fort McMurray Caper
(@fmcaperfiddle) reported
from
Wood Buffalo, Alberta
@googlenesthelp my nest thermostat has lost it’s wifi connectivity. I still see all of the networks on my phone but see none on my thermostat. Restart didn’t fix.
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Ajit Kumar
(@ajitkumarrajan) reported
@madebygoogle Hola! My google home mini connects to the bluetooth device but doesn't playback any audio or doesn't respond to my actions via connected device. Is there any fix for this issue? #googlehomemini #googlenesthelp
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Tosran
(@Tosran2) reported
@googlenesthelp can you guys please for the love of god, make it possible for a NEST cam(battery) to work on the NEST app ? Ghome interface is terrible for day to day use. When you compare the two.
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Jay
(@ChilledObserver) reported
@googlenest just spent 12 hours getting unable to connect to your Google home error while setting up. Something is very glitchy. It eventually worked but I'm unhappy.
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Austin Maddox
(@DJAustinMaddox) reported
@googlenesthelp My Nest lost connection to my wifi network, i reset the network, the nest, and all other troubleshooting steps and it wont work. Now i can't turn my AC on. I need help quickly please.
-
Claire Scott 🇪🇺 🚲
(@missclairescott) reported
@googlenesthelp is it possible to speak to someone, I have an issue with my heatlink and need a replacement. I have been emailing to no avail.
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Ben The Geek
(@RunAwayGeek) reported
@Google stop buying things and making them uber ****, @googlenest is shite since you took over.. ffs. Just stop.
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SupraDriftTV
(@SupraDriftTV1) reported
@googlenest @CDeMay 4-5 years later and still haven't fixed this issue, is it really that hard to update the app to let people rearrange the cameras as they see fit? I figured after spending all this money on a security system that I would be able to have an app on pc and have the cameras how I want
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vijay venkataraman
(@vijayprabhuv) reported
@googlenesthelp My Nest Thermostat shows a w5 error, and does not connect to the WiFi. I have tried restart and Reset....
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Randall Hunt
(@jrhunt) reported
I’m pretty sure @googlenest could not be more infuriating setup wise. I know a lot of it is due to security but inscrutable error messages that are literally “ungoogleable” are infuriating. When I google how to trouble shoot a google product and find the answer on Reddit… oof
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Lucas Francois Ed.D.
(@LukeFrancois) reported
@googlenesthelp I have a Google Nest thermostat that worked great for 9 months and now no matter what I try the Nest can not find the WiFi connection it used to connect to. Router is good. Please help
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Jerry Knight
(@mastedium) reported
I wonder when @googlenest will improve its camera product. It's basically the same as when it launched. Slow. Terrible UI. No intelligence. You'd expect a company like Google to give you incredibly smart, relevant updates on what's happening in your home.
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Tony Horne
(@evenparsc) reported
@googlenesthelp having trouble with my nest connection to WiFi , the unit is only 2 months old and no settings were changed or adjusted!!!
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Jackie Valori
(@jaequellin) reported
Hey @googlenesthelp , our outdoor camera randomly stopped working. For a while it was intermittent and would go off for hours at a time but then come back on. It’s been totally off since August 15 now. Tried unplugging it, nothing works. It’s not even a old. Can you help?