Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • cheekydollar cheekydollar (@cheekydollar) reported

    @googlenesthelp Installed for 10 days or so, on the 9th. Problem from the 14th onwards.

  • MICKYIMP micky (@MICKYIMP) reported

    @googlenesthelp when are you guys going to do the update to fix the nest detects from going off like

  • ajwold AJ Wold (@ajwold) reported

    @googlenest I own multiple chromecasts and like clockwork they break after a year. The chromecast gen 2 in particular is the worst with needing factory resets constantly to keep it functional. Constant crashing and freezing on gen 1-3 in general. I regret each purchase.

  • YadianTr Yadian Triana (@YadianTr) reported

    @googlenest Nest thermostats are unreachable very often from google home mini !!! Almost every day there is that failure...fix it or I will return all of them back to Best Buy

  • gerry2978 Gerry Sharma (@gerry2978) reported

    @googlenesthelp i am having a great difficulty connecting 3rd gen nest thermostat to wifi. It disconnected after 16 months and can't find any near by wifi network. Please help!!

  • redpaperrosecom redpaperrose.com (@redpaperrosecom) reported

    @googlenest and then about 15 mins later, doorbell goes offline until a power cycle (power off, power on)... this happens every time after someone rings... offline after 15 mins (not immediately) - power supply is fine, no powerline devices - nest has no online connection issues otherwise.

  • Weeb3n B (@Weeb3n) reported

    @googlenest It's been offline for a couple of weeks. I've taken the batteries out numerous times, but I have not replaced them yet. I've also done a hard reset on both the lock and the Connect. And I've also deleted each from my Nest account and re-added them

  • Weeb3n B (@Weeb3n) reported

    @googlenest My Nest/Yale lock keeps saying "offline" Connect is good, I have two Google Wifi routers - mesh is strong, 800gbps up & down. Lock was already hard reset, did same with connect. Lock came back online for half a day, now stuck "offline" What gives?

  • sbnbn6 Sarah BN (@sbnbn6) reported

    @googlenesthelp 6 wks ago we started trying to get our google nest replaced for the broken wifi chip. Were told they would follow up with an email to send us a new one. Then radio silence, despite repeated attempts to get back in touch. Very frustrated, terrible customer service!

  • peteskomoroch Pete Skomoroch (@peteskomoroch) reported

    @dartdog @googlenest I've been in touch with their standard support channel for weeks. I'm stuck in an endless loop asking me to do the same system checks I've already done with other support folks. They repeatedly "close the case" at the end of their email replies without actually solving the issue.

  • ShaunMullis23 Shaun Mullis (@ShaunMullis23) reported

    @googlenesthelp My wifi completely died on my Nest Learning Thermostat. It can no longer see any network. All other wifi devices are fine including 2 other Nest thermostats. I've already reset the thermostat once, but it did not help. Any suggestions on what else to try?

  • Geen82 Geen (@Geen82) reported

    @googlenest I have a 2nd gen (puck). I've tried resetting it from the Home app and streaming a 20 minute video from YouTube to see if it had the same problem (YouTube worked fine).

  • SteveMoss123 Steve Moss (@SteveMoss123) reported from Wheathampstead, England

    @googlenest just wondered if your servers are down? My cameras have been offline for 2 days. Everything else in the house working perfectly! Quite frustrating!! Look forward to hearing from you. Thanks

  • j_popenhagen John Popenhagen (@j_popenhagen) reported

    @googlenesthelp very disappointed with the outcome of this service. Even though this is a known issue with their faulty equipment, Google chose not to stand behind their product and replace it because it was out of warranty.

  • cheekydollar cheekydollar (@cheekydollar) reported

    @googlenesthelp UK. Tried removing device, reinstalling app. Been through it with your colleague on chat. They said it's weird I got the data so early after install. But all seems a bit weird considering other having same issue.

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