Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • B25Owl B25 (@B25Owl) reported

    @RichardIlderton @googlenest @HiveHelper Was in the same predicament as you a year ago. I chose Tado and I’m pleased I did. Reason for choice very bad reviews for Nest customer service and I follow Hive on Twitter and constantly see issues of connectivity. Honestly haven’t had an issue on Tado since I’ve had it.

  • Miguelito159 Miguel Marcial (@Miguelito159) reported from Ontario, California

    Bought a GoogleNest cause I don't **** with Amazon like that

  • ArthursJ01 Art (@ArthursJ01) reported

    @googlenesthelp Nest thermostat lost WiFi again . Unable to connect all your steps to resolve this problem do not work .

  • RBurke64465415 R. Burke (@RBurke64465415) reported

    @TommiTMX @benneio @googlenest Been saying this for years.... google been trash since they broke hangouts and google music. Think im gonna switch to amazon. They work with my g suit.

  • lisajjenkins42 LisaJ (@lisajjenkins42) reported

    @googlenesthelp I've lost power to 1 of my 4 nest thermostats. I've checked the relevant heatlink which is getting 240v power but not sending 12v to the thermostat. I've tried power cycling the unit which hasn't worked. I've no manual control over the heatlink. It's dead. Help

  • S_Belin Sasquatch (@S_Belin) reported

    @googlenesthelp I cannot login to the Nest app or Nest online. My account is migrated. There is no Nest device (Smokes, TStats, Lock, Bell) appearing in the Home app. All Google security is granted to Nest. This started on November 24. As well, Nest Aware which I pay extra for is not accessible.

  • ArthursJ01 Art (@ArthursJ01) reported

    @googlenesthelp Hi, 3rd Generation, reset the network powered it down , reset all settings all other appliances are able to connect to WiFi

  • realjamesdrew James Drew (@realjamesdrew) reported

    @googlenest Been stuck in tech support maze for the last 48 hrs trying to find a solution to the problem of eco mode no longer recognising when I'm home. Appears to be widespread from recent forum posts on your support page. Any comment on whether this is a known software bug?!..

  • Tank006 Wesley (@Tank006) reported

    @googlenesthelp help with new doorbell! Trying to set it up with existing Nest; nightmare!

  • laurfx21 Laura Fletcher (@laurfx21) reported

    @pdblythe @googlenesthelp Hi, did you ever sort this?? I'm having the same issue..

  • JJCarlsonEsq Collectively "JJ Carlson" (@JJCarlsonEsq) reported

    @googlenesthelp That is all. I haven't tried anything except turning off AWAY now that the history has revealed this to be the issue. That has worked but now I can't save money with that feature. Which I actually do use when I am not in the stock trading mode!

  • LisaJen29695309 Lisa Jenkins (@LisaJen29695309) reported

    @googlenesthelp I’ve just returned home from a weekend away and have lost power to one of my 4 nest thermostats. I have checked the relevant heatlink which is getting 240v power but not sending 12v to the thermostat. I have power cycled the unit which hasn’t worked. Help

  • laurfx21 Laura Fletcher (@laurfx21) reported

    @PridzM @googlenest Hi did you ever sort this?? I'm having the same issue..

  • jeff_eversden jeversden (@jeff_eversden) reported

    @googlenesthelp I have a Nest Thermostat E Pro (8GWCXH / 15AA01AC39170FWA) which will not connect to WiFi. I have go through all the reset options multiple times and it still will not work. Please help!

  • SJC_74 Sandra Clinton (@SJC_74) reported

    @googlenesthelp How do I get help connecting my Nest thermostat to a new wifi network. Tried all the troubleshooting tips. At the moment it's just a very expensive dial!

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