Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • papadhimitri Harry Papadhimitri (@papadhimitri) reported

    @googlenesthelp Will they help me to solve this ?

  • SuppleEsquire Miguel Suave (@SuppleEsquire) reported

    @googlenesthelp why wouldn’t you allow the new cameras to connect to the Nest App?! You have to realize that your app lacks functionality compared to Nest. None of my cameras have 24hr smooth playback, it’s event only, and it’s complete trash! Fix this nonsense!

  • anniefellphotos Annie Fell Photography (@anniefellphotos) reported

    @googlenest OMG, please fix the Google Home App to work! I paid for 30 days of videos to be saved, I can’t watch any. Why did I have to leave the Nest App, it worked well. I’m furious with Google Home!

  • SuppleEsquire Miguel Suave (@SuppleEsquire) reported

    @wplate @googlenesthelp The new cameras are a monstrous step backwards. The 24hr smooth video functionality was why I bought Nest. I’m about to trash every Nest product I have and find something better. Why would they completely screw this up?!

  • SuppleEsquire Miguel Suave (@SuppleEsquire) reported

    @googlenesthelp How about the issue forcing new camera buyers to use your garbage home AP instead of Nest?..

  • Alinaja20482680 Ali najafi (@Alinaja20482680) reported

    @googlenesthelp All my notes in google keep have been deleted. I hope you solve my problem

  • mcmalani mcmalani (@mcmalani) reported

    @googlenesthelp Google wifi 2016 suddenly drop download speeds to 1/3 every day. Restart fixes it only to reoccur later in day. No other devices soaking up bandwidth. Worked perfectly for years- a bad firmware update, or is my primary pod at hardware fault?

  • NikolaLovig Nikola Lovig (@NikolaLovig) reported

    Anyone else having a hard time playing @KFIam640 on their @googlenest because it keeps thinking you said "KKFI"? Just started like yesterday and its absurd, no matter how slow I say it. I can't figure out how to make it stop happening like 9 out of 10 times. @googlenesthelp

  • ilikeorangutans Jakob Külzer (@ilikeorangutans) reported

    @bradfitz @googlenest I hate google home/wifi with the fury of a thousand suns. The hardware has also been terrible so i literally two days ago ripped it all out. And now the app sends me notifications about the access points being offline. I could fill an entire thread just with how bad it is.

  • timrider Tim Rider (@timrider) reported

    My Nest cam has been a huge help with my 1yo, but has failed after just over a year’s use. CS acknowledged product is faulty but they can’t do anything and to buy a new one. Not how a respectable devices co should behave, for the planet nor its customers @nestsupport @googlenest

  • DeepzAroraKohli Deepika (@DeepzAroraKohli) reported

    @GoogleIndia @googlenest Hey, my Google nest mini is not responding to commands, connected to phone Bluetooth but no volume, not connecting to wifi also. Please help.

  • SimonJBarron Simon James Barron (@SimonJBarron) reported

    @googlenesthelp help! How do I get my Nest to display the right time? For some reason it thinks it's 19:22 and I see nowhere that I can change that.

  • zogdila #RARAforMayor (@zogdila) reported

    @googlenesthelp yeah can’t log into my gmail account. It sends me a code to recover my username with no issue but only gives me the option to send a text with a code to recover password, and no other option like email code or call for code 😞

  • JessicaTaaffe Dr. Jessica Taaffe (@JessicaTaaffe) reported

    Ooof. So frustrated with customer/technical support these days. Example 1: I have been going back and forth with @googlenesthelp and @google Home since mid-February trying to resolve sound detection issues with our devices. No resolution yet and poor support and communication.

  • richeholmes Richard Holmes (@richeholmes) reported

    Google @googlenesthelp Nest thermostat is hands down the single worst product I’ve ever used. Just woken up yet again at 12.30am to sweltering heat despite the temperature being set to 9 degrees and then switched off entirely. This thing is so bad it’s shameful. And dangerous

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