Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • diklein David Klein (@diklein) reported

    @geoffwolfe @googlenest @gmail Yup family members. That was the big problem.

  • jtinenichols Justine Nichols (@jtinenichols) reported

    @googlenest having trouble logging into my nest e thermostat..will not send me link to reset password and when I try to sign in with good I cannot add the product to my phone. Help.

  • geoffwolfe Geoff Wolfe (@geoffwolfe) reported

    Converting @googlenest login to @gmail has been a huge cluster that won’t end.

  • Nutydasquirrel7 Adam Maxwell (@Nutydasquirrel7) reported

    @amazon happy to say I’ve thrown all my Amazon devices in the trash and won’t be needing to renew my prime subscription after Sidewalk and it being an opt out feature. Hello @googlenest

  • akshay_moorthy Akshay Moorthy (@akshay_moorthy) reported

    @googlenest Often! But help me understand this, how is it related to connectivity @ restarts ? Isn’t it the ML model that picks it up and processes it ?

  • een1sp Scott Parker (@een1sp) reported

    @WEMOcares My Dimmers are not dimming with @googlenest again looks like you undid the fix from the start of the month during your outage, please escalate asap!!!

  • diklein David Klein (@diklein) reported from San Francisco, California

    @geoffwolfe @googlenest @gmail YUP. Lots of support chats and even had to buy a new fob to disarm the Nest Secure. Terrible experience.

  • abrookesuk Adrian Brookes (@abrookesuk) reported

    Looks like @googlenest is down again - cant connect to thermostat @googlenesthelp

  • djboulia Don Boulia (@djboulia) reported

    @googlenesthelp Hi, have multiple nest thermostats in the house and one went offline recently and now spins saying “no networks found”. Checked the router, it’s fine as are other nests and devices. Restarted this thermostat and same result.

  • wildling82gmc Graham McDonald (@wildling82gmc) reported

    @googlenesthelp Sign in with nest

  • doubledawgs Doubledawg (@doubledawgs) reported

    @googlenest Trying to be patient, to but every ten minutes the screen freezes, sound continues to play. Why is this one so bad. Gen 1 Chromecast in my garage works better.

  • frankfinn1 frank finn (@frankfinn1) reported

    @googlenesthelp hi I sign up to Google nest subscription but it doesn't work I've been trying to contact tech help but can't

  • megan_emilyyy Megs (@megan_emilyyy) reported

    @googlenest my google nest doesn’t appear to be working with my spotify. Its connected in the app and when I ask it to play something it goes “sure, playing it on spotify” and then nothing happens. Can you help? Thanks

  • turner_curtis Curtis Turner (@turner_curtis) reported from Boyce, Pennsylvania

    @googlenest Sorry, I call BS! You immediately offered to ship me a new one if I gave a credit card number, which is ridiculous. I already paid hundreds for a KNOWN DEFECTIVE device sold by Google Nest... Replace your broken crap! Have MORALS!

  • jonathanpike Jonathan Pike (@jonathanpike) reported

    @googlenesthelp my Nest learning thermostat lost wifi and can’t find it again. I’ve tried restarting, resetting network settings, and even a full factory reset. It won’t find any wifi networks even though there are many around. Help?

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