Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
| Rotterdam, zh | 1 |
| Taylor, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp I will likely delete my entire home and start from scratch but I felt you needed to know this needs to be fixed since I will only solve my personal issue but your platform will stay glitchy.
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CB1967
(@BrentMacDonald8) reported
@googlenesthelp I have posted, and subsequently watched dozens join discussion, in Nest Support forum about W5 error on Learning Thermostats. Why is Google ignoring this or providing stock response that doesn’t work??
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Alex Gallis
(@AlexGallis) reported
@madebygoogle Hi thank you for the reply, Iam in the UK, can you still help me, my best thermostat have stopped working, error W5, I have gone through the reset, factory reset 3 times over and nothing, @googlenesthelp linked me to a form to fill but never heard back from them....
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp The problem is I make changes on Google Home and on Tuya but Google Assistant won't sync the new information even if I use "sync all devices" on each and every Google Nest Hub / Speaker. I'll try the power cycle to see if it helps.
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Patrick O'Reilly
(@oreillypatrick) reported
@googlenesthelp I have a nest learning thermostat which has lost connection with our WiFi and I’ve done all of the troubleshooting steps and it still will not connect or work. Please help!
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Michael Chandler
(@MikeChandler01) reported
@googlenesthelp when servicing your UK customers please employ people who understand English. Hopefully then your service levels will be acceptable and you can resolve my nest thermostat issue rather than me constantly calling and getting no where. #2ndrateservice
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RC
(@colozoline) reported
@googlenesthelp And the web app says the same thing that it's offline
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Retro Zapper Gene
(@Andre_Cook_Jr) reported
@googlenesthelp my thermostat won't connect to wifi anymore and keeps changing temperature to really cold or 90 degrees before the wifi issue. I've fallowed all of the troubleshooting steps please help
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp I’ve done all the trouble shooting steps listed on the website. I was getting a W5 error but as of this morning the thermostat won’t even start up at all. It doesn’t respond to anything I do. Again, I’ve changed noting on the setup.
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CAA
(@CAAnderson20) reported
@googlenesthelp just had a nest representative try and assist technical issues on my nest protects. Told me he couldn’t help and disconnected call. Is this the customer support google provides? What a joke.
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.
(@madtantrik) reported
@googlenesthelp Nest learning thermostat. “Thermostat offline”. “Unable to connect”.
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp Solve this problem without making me chase you or jump through hoops or im going to switch. That’s all there is to it.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp Yes, I can control them using Tuya App (they're mostly from LSC) and I can also control them using Google Home's interface on my phone. Voice commands are the ones that seem to be broken and Google Assistant always thinks I am operating the Second Bedroom even if I try to...
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D∆DDI🇭🇹
(@__daddi) reported
@googlenesthelp I’ve been experiencing an issue with my thermostat for over three weeks. It refuses to connect to the wifi and it’s in the same room. I have TVs cellphone laptops nest doorbell ring and they’re all connected however the thermostat refuses to. I NEED HELP!🤬
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Tom Hernandez
(@tomsniper) reported
@googlenest @SantanaSamuels I am having the same issue with my Nest thermostat I got it 2 weeks ago, and I am getting tired of that. In the app shows offline, but it is online it self. I don’t think is a wifi issue, because I have smart lights, several google nest screens and a roomba.
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