Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin B
(@kevgasandhtg) reported
@pbplumber @googlenest I’ve had two go down in the last month struggle to get replacements , customers ended up getting complete new ones and keeping the control for spare
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Jordan 👨🏻💻 | 🙂
(@JordanAppleFan) reported
@googlenesthelp Will be difficult unfortunately, we don't have a shelter for that, and I don't have these installed. So I'll just wait and see. Thanks in advance for the help.
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Jordan 👨🏻💻 | 🙂
(@JordanAppleFan) reported
@googlenesthelp Things are going well only so that problem I haven't taken any steps. It started today. It was a lot of rain in Holland last 3 days.
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Leo Schmitt
(@MakeANoteOfThat) reported
@PaulLomax @googlenest Sorry for the confusion. When my gen 1 nest went bad these easy to replace batteries weren't available.
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NM
(@naresham) reported
@googlenest @Google Why 'Play Start Sound' doesn't work for commands given in non - English language, I prefer to use both English and Hindi languages, but after the first command in Hindi has been actioned by the speaker I have to again say 'OK Google'... Please fix this.
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G
(@GRB898) reported
@GoogleStore @googlenest I cannot believe how badly you messed up the new generation of indoor cameras. They are completely useless to us now and have to return 3 cameras. No clue what you were thinking. Whoever had this idea should be let go. You made best camera into the worst.
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Leo Schmitt
(@MakeANoteOfThat) reported
@PaulLomax @googlenest Yes it is But There's a rechargeable battery in the thing and when it goes bad it takes down the thermostat.
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The Heat is On Heating Co.Ltd
(@the_heating) reported
@pbplumber @DrBoilers @googlenest I stopped fitting nest a few years ago Dreadful customer service and the worst technical line I have ever called !!
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Adib Saikali
(@asaikali) reported
@badnima I bought into the @googlenest ecosystem when I did my home reno smoke detectors, thermostat, and doorbell and was promptly shocked at how bad the user experience apps are stuff is scattered between nest app and home app, I now avoid any google branded home products.
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Brad
(@YourboyBraden) reported
@googlenesthelp I think it’s performing as expected. Is there a problem that you have identified?
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Chase
(@Chase44523118) reported
@googlenesthelp hello. My Google nest 3.0 will not connect to wifi. It was working just fine for over a year. I tried restarting the router multiple times and factory resetting the nest multiple times with no luck. Is this a known issue?
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Raka
(@reddy_raka) reported
@googlenesthelp Hello, my Nest Thermostat is offline and is unable to detect the wifi. I have reset the thermostat and did everything shown on the support pages but did not help. Please advise
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B0wliwmpz
(@B0wliawmpz) reported
@googlenest why ******** does my #googlenest still disconnect from wifi after 30mins of reconnecting. How have you not fixed this yet!? How much are you techy ********* making every month. Fix your ******* products!!!!!!!
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Kev Mystery
(@kevmistry) reported
Thank you very much @googlenest for your excellent customer services from diagnostics, dispatch to technical help with the installation of new thermostat. To top it off, it was out of warranty, yet you still sent me a new one. #CustomerService
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oLr
(@EllieSmith1992) reported
@googlenesthelp my nest is connected to the internet and says it’s connected to the app but it’s not showing in the app. I’ve tried resetting the internet and also resetting my password but no emails are coming through either to reset. Help please!
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