Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • mehaines99 Mark Haines (@mehaines99) reported from South Pasadena, California

    @googlenest Thanks guys. You decided to combine accounts to help me. The account I don’t need has all of the information available and the one I do want is no longer available. I’m ready to completely rip Nest out of this house and replace it. Contacting you for help..impossible

  • lucycdoyle Lucy Doyle (@lucycdoyle) reported

    We have recently had the @googlenest thermostat installed by our heat engineer with our new boiler and our whole Christmas was a disaster, as it will simply not stay connected. Getting constant error codes and it disconnects continuously. Anywhere I can get help from a person?

  • SelectaWax Jack murray (@SelectaWax) reported

    @googlenest The nest app starts then just crashes and closes down after 10-20 seconds

  • Rystokesy94 Ryan Stokes (@Rystokesy94) reported

    Does anyone know where my Google nest is.. @SpotifyCares told me it was your problem to sort it @googlenesthelp

  • jurfinkel Josh G (@jurfinkel) reported

    @googlenest I use YouTube Music. I've definitely rebooted them all at some point since the problem started (power went out). I don't have any other paid music services, so can't try with them.

  • sprks1 Paul (@sprks1) reported

    @googlenest can you help/ explain why my nest hello is starting to crack/ peel and appears to have water ingress. This isn’t really what I would expect from a product like this

  • lucycdoyle Lucy Doyle (@lucycdoyle) reported

    @googlenesthelp please can I have help from a human not a manual 🙏🏼

  • bassthumpa Michael 👑 (@bassthumpa) reported

    @googlenest Yeah... for some reason apps seem to be stuck in a download pending status. Also the time isn’t correct. I’ve verified network is connected bia Ethernet. It seems a lot of folks are having this problem.

  • JennieTweetz Dr Jennie Jordan (@JennieTweetz) reported

    @googlenesthelp @MariaBarrett Translation: We don’t hear you. We’re not going to do anything to help you. We are hoping by responding to a negative tweet it will look to most people that we are a helpful W d responsive company.

  • marcinmgorecki Marcin Gorecki (@marcinmgorecki) reported

    @googlenest 1. I cannot figure out how to make a duo call to the hub from duo on my phone; 2. The sound is delayed by 2-3 seconds between home mini and the hub; 3. duo doesn't work on assistant built in into Harman Kardon and LG speakers; 4. the set up via app is terrible.

  • fixflare FixFlare (@fixflare) reported

    @googlenest @googlenesthelp How come you have ignored my tweets for 12 days after offering to help? What kind of support is this?

  • dosafobia Marko (@dosafobia) reported

    @googlenest it's 2nd-Gen Chromecast, did they update the DRM requirement? I can play movie on the phone. So, I don't think it's a network problem from my side.

  • Gauldoth_undead Gauldoth_undead (@Gauldoth_undead) reported

    @googlenest I will try but I don't think it's the connection as I had the same issue when I rented the movie a month ago. Also, is the watch trailer button not working a known bug?

  • MariaBarrett Dr Maria Barrett (@MariaBarrett) reported

    Disappointed with @googlenesthelp. Snow on the ground outside and the best they can do about our 1 year old broken down Heat(!) Link is send us a new one - in 5-7 working days. So that's no heating for us for another - what - fortnight, potentially 🥶

  • bassthumpa Michael 👑 (@bassthumpa) reported

    @googlenest Also, WiFi connectivity is wildly inconsistent. It’s right next to the wireless access point, and is the only device in the house that has trouble. Ethernet seems ok though.

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