Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1
Phoenix, AZ 1
Franklin, TN 1
Brentwood, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • GabbyCortez16 Gabby Cortez (@GabbyCortez16) reported

    @googlenesthelp I would like to have my doorbell record efficiently, where do i sign up for paid svc? I tried to log in to google but i get nowhere any help?

  • RiversideAV Matt Smith (@RiversideAV) reported

    @googlenesthelp This has to be the worst customer support. I'm a Nest PRO and I cannot get VIP support to replace my customers defective learning thermostats after 3 months and 25+ cases.

  • mopegdan Rocker (@mopegdan) reported

    @googlenesthelp Your home app is terrible compared to the original nest app.I can't make custom clips and footage is slow to load on the home app compared to the better designed nest app. As my camera die I will be moving away from nest because of the home app

  • ollogii Caroline (@ollogii) reported

    @googlenesthelp I have sent you a message as I am having terrible connection issues

  • didToWinaPrize Mookie 🐻 & Mel 🏳️‍⚧️ (@didToWinaPrize) reported

    @googlenesthelp It seems to be pointless, as the issue I raised was in regards to getting the full police report and they have ask for it again. Either they, for the email have not read the issue or is just playing me and wasting my time.

  • akberens Andy Berens (@akberens) reported

    @madebygoogle And now Im using your support to see why google charged me again for nest aware 2, because of course they did. The @googlenest support is one of the worst support experiences Ive ever had, no wonder @googlenest is dying

  • WaterworksH Waterworks Plumbing & Heating (@WaterworksH) reported

    Hi @googlenesthelp I have a customer who’s heat link was stopped working, can you help?

  • mrsunnymatharu Sunny Matharu (@mrsunnymatharu) reported

    @googlenesthelp My nest thermostat shows up all OK in the Google Home app but not on my shared users, ie wife's phone. She can see and control all the other devices (lights, nest mini etc) but not the nest thermostat. It's greyed out and unable to click on it. Can you help?

  • wbrooksbrown Brooks Brown (@wbrooksbrown) reported

    @Google @googlenest @googlenesthelp No response yet? Make my Google NEST cameras work n the Nest app or u can refund me 4 these pieces of trash that only work in Google Home crappy app. Why not just Google Cam? Putting Nest n the name is misleading & it should work n Nest app!

  • jlrdfw Rubies are Red... (@jlrdfw) reported

    @googlenesthelp nest guard has been offline for several hours and Wi-Fi and Internet are fine. Unplugged/ plugged back in. Anything going on?

  • wbrooksbrown Brooks Brown (@wbrooksbrown) reported

    @Google @googlenest @googlenesthelp Hello? MAKE THESE CAMERAS WORK IN THE NEST APP! WHY IS IT SO HARD TO DO THIS OR EVEN TO RESPOND?! NEST SHOULD HAVE NEVER SOLD TO YOU! ZERO STARS FOR THIS GARBAGE! SUPPORT IS NON-EXISTENT! ZERO STARS THERE TOO!

  • RiversideAV Matt Smith (@RiversideAV) reported

    @googlenest This has to be the worst customer support. I'm a Nest PRO and I cannot get VIP support to replace my customers defective learning thermostats after 3 months and 25+ cases.

  • WaileaSunsets Hana Hawaii (@WaileaSunsets) reported

    @googlenest how come my cameras go out & when I called today - got disconnected - no call back - how can I get fixed without paying someone every time to fix?

  • J_Sibz37 jason (@J_Sibz37) reported

    **** @googlenest I’m going to ecobee right now! Been messing with my heat for 2 hours before it finally came on. Had to unplug the dog **** Nest like 4 times. It’s going to make for a fun hockey puck. Worthless piece of **** that it is.

  • Sr1Tony Dean Stanley (@Sr1Tony) reported

    @googlenest your smart thermostat isn’t as smart as I thought. Nothing is wrong with anything and this **** is still saying no power to Rh. 🤬 about to see what these other companies are offering

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