Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • MelodyCatch Melody Catchpole (@MelodyCatch) reported

    @googlenest my learning thermostat has stopped working after just a couple of months. Flashing green light but blank screen. I’ve tried resetting it as suggested but nothing works. Help!

  • ahmadsajid1989 Ahmad Sajid (@ahmadsajid1989) reported

    @googlenest @SonyLIVHelps Tried reinstalling app many times.. Looking forward to get some help from @SonyLIVHelps thanks

  • MelodyCatch Melody Catchpole (@MelodyCatch) reported

    @googlenesthelp my learning thermostat has a black screen. The green light is flashing but it’s non responsive. I’ve tried resetting it as per troubleshooting guide. My phone app just says it’s offline.

  • andreasrolen Andreas Rolén (@andreasrolen) reported

    @googlenest When saying "resetting" what I mean is that the error screen shows up i.e. "your Chromecast faced an error" or whatever it says, then it reset. Yes that's how it is setup. No recent changes to the router no..

  • TauntannAnn Angie (@TauntannAnn) reported

    @googlenest I have tried that it says command error

  • ShahaMahesh Maheshshaha (@ShahaMahesh) reported

    Really bad experience. Look like known bug of faulty network card which does not allow to connect to WiFi and do not recharge later. See sevaral complaints over the net. #googlenest

  • johnabhowie John Howie (@johnabhowie) reported

    @googlenest Just noticed a half hour ago. All other Nest devices are online. So the issue looks to be with the thermostat.

  • davidhkelly David Kelly (@davidhkelly) reported

    @googlenesthelp how can the hot water show “off” on the app at a moment when it is set to on per the schedule ?? Have had nothing but trouble with this so far

  • Eddyc85 Eddyc85 (@Eddyc85) reported

    @googlenest I've had issues with Chromecast for awhile but this particular issue has been going on for a week and it's right by the router.

  • garratt_al Alan Garratt (@garratt_al) reported

    @googlenest Thanks for replying! It’s right next to the router and it’s been doing it since I got it back in September. It just says “help I can’t find the wifi”. I can’t reconnect it in settings, I have to reset and set it up from new

  • xCael bob (@xCael) reported

    @googlenest Everybody is having the problem not just me and I have no issues with casting any other app to any other place lots of complaints about this on reddit nobody can get Amazon prime to work properly even after uninstalling and re installing

  • xCael bob (@xCael) reported

    @googlenest and fyi, once in a while it will work after reboots and all that, but as soon as you close it and open it again it stops working, everyone having that same issue. I suggest you use your own google search and you will find out this is a wide spread issue. get on it pls

  • xCael bob (@xCael) reported

    @googlenest done over and over along with everyone else that has the problem. its the app, it needs to be fixed. everyone knows that except you guys it seems

  • John85754737 John (@John85754737) reported

    @googlenest replacement nest thermostat worked fine for months .Today dropped wifi and will not find any networks. Same issue as old thermo. spent many hours over many days in June before you sent a replacement. I have restarted,reset,entered wifi name/pw. Help!

  • NathanVance1 Nathan Vance (@NathanVance1) reported from Trophy Club, Texas

    Really tired of my @googlenesthelp thermostat showing offline in my app when it shows that it’s connected to the network on the actual thermostat. Previously was an intermittent problem, but now has been doing this for 3 days straight

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