Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • WolfEisberg WolfEisberg (@WolfEisberg) reported

    @googlenesthelp oh, one other thing, during all of this trouble shooting, there were times when the display would go black and pressing on the display would not wake it back up, I end up having to remove nest from the wall and then put it back on in order to get it to wake up.

  • emmacodymoorman Emma Cody Moorman (@emmacodymoorman) reported

    @googlenesthelp I’ve reset my doorbell about 5-6 times and factory reset on the phone with customer service. It will fix the camera for about 1-3 minutes and then it turns off again saying it’s disconnected from Wi-Fi. Nest Doorbell (wired).

  • LongHairedNasty LongHairedNasty (@LongHairedNasty) reported

    @googlenesthelp The issue is all yours. You do not record when you turn the furnace on when the thermostat is OFF. There was never an option to turn the safety temperature OFF until we had this discussion 2 years ago. Now you don't wat to admit the furnace runs when the thermostat is OFF

  • MovingCactus Cameron (@MovingCactus) reported

    @Google @googlenest @googlenesthelp I've been trying to get in contact with you all day. I sent out my broken camera 2 weeks ago after purchasing a new one through the replacement link but the weather has delayed it and I've just been charged!? This is outrageous.

  • rocan Roly (@rocan) reported

    @googlenesthelp The issue here is I want the new cam on the nest app or you to actually make the home app good. Which I think would be much harder than more specific apps focused on a particular use.

  • nuclear_prof Nuclear Prof (@nuclear_prof) reported

    @googlenest @MAIH2012 Hi, any updates to this? Is the maintenance band adjustable on the older or newer Nest thermostats yet?

  • jen_foto JenFoto 🇺🇦 (@jen_foto) reported

    Hi @googlenesthelp I can hear audio on my nest doorbell when I open the app, but when someone rings the doorbell I can't hear them speaking... But they can hear me ok... What do I need to do to fix this?

  • AbkKyle Chauncy Gardiner (@AbkKyle) reported

    @googlenest has gotten progressively worse, I wish Google would sell them to a company that gave a ****

  • justcallmemacaw Macaw (@justcallmemacaw) reported

    @googlenest — please fix your sound machine timer! When I tell it to play for 20 minutes, I don’t want to play until it wakes me up and I have to tell it to stop.😭

  • didster400 David Sharp (@didster400) reported

    @googlenesthelp Hi, I have a Nest learning thermostat that has lost its WiFi connectivity. I’ve reset my Router and the Thermostat and still have the same problem. Other WiFi devices are working fine. Any ideas ?. Cheers

  • RexButz ƦΞ✘ Ƀµ₸Ȥ (@RexButz) reported

    @googlenesthelp Still no reply. Thankfully calling your phone number led me to the complete opposite customer service experience and the lady I spoke with was delightful. Whoever started helping me via DM and then ghosted me is trash.

  • BryceWGarcia Bryce Garcia (@BryceWGarcia) reported

    5. Thermostat Save yourself from high utility bills. Remotely manage the temperature in your home. Know if there’s a problem or prevent your guests from keeping it too hot or cold. I use @googlenest

  • ItinerantTexan Robert Cenzon (@ItinerantTexan) reported

    @googlenesthelp @DJAnyReason I am having the exact same issue with Google Assistant and Philips hue

  • MartinDolce 🇺🇦 Martin Dolce 🇺🇦 (@MartinDolce) reported

    Hey @googlenesthelp! Over the last few months there has been a noticable deteriation in our Google speakers. They regularly misinerprit what we say, and often respond with 'there's been a glitch, please try later' Whats going on?

  • Mister_Long B.Long (@Mister_Long) reported

    @googlenesthelp @madebygoogle just called the support line, it says it’s closed… at 4:30 eastern on a weekday?! My house is cold. Would love help with my Nest thermostat

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