Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| London, England | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Calvin
(@calvinp29) reported
@googlenesthelp all routines are getting the error "Sorry, I don't understand" when using any/all Nest Minis or the mobile app.
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Tyler Back
(@tyler_back) reported
@googlenesthelp @madebygoogle DAY 15 of no Nest products working after app migration. "Arthur" from customer support emailed through on the same Case ID to submit "feedback back via the login screen". Apparently, just more busy work to pretend they are trying to resolve.
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Sowkydor SuBz
(@subhramani) reported
@TataPlayin @googlenest It's been 18 days now and still nothing. Shame that a big brand like Tata can have such bad pre-sales team.
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Mike (who's back on a bike-ish)
(@NewHavenOnABike) reported
@googlenesthelp I'm having a hard time getting the wiring to work properly. I disconnected my original thermostat without looking at the wiring. I know how the wires translate down at the furnace, but still have had no luck with Nest.
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Tyler Back
(@tyler_back) reported
@mad_pole @googlenesthelp This is a major common problem Nest products are having after google bungled their Nest App migration to Google Home. None of my nest devices work, thermostat, doorbell, protect smoke alarms since they migration. I have been dealing with support of 14 days. Good luck.
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Phil Harvey
(@pjharvey) reported
@googlenesthelp hi! My nest thermostat no longer connects to my wifi. I’ve tried all the troubleshooting steps with no luck. I think it’s broken and needs replacing. Can you help?
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Kathryn
(@KathrynWPU16) reported
Thought my @googlenest thermostat would help me save money but it’s only been screwing me over and my bill has been higher than ever because it just does whatever it wants 🫠🫠🫠🫠🫠
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William Garrison
(@williamgarrison) reported
@googlenesthelp Hey! I’ve had a broken Nest cam for months, and support isn’t really doing anything about it (I’ve asked for a replacement/escalation). Can you look into it?
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Tweet Tweaker
(@TweeterTweaker) reported
@googlenest Please acknowledge this problem and make it right. $350 for a thermostat that dies after 2 years is absurd.
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Adamastor
(@spicynugnugs) reported
@madebygoogle @googlenest Folks don’t bother buying chromecast with TV. It’s absolute trash, the remote WILL stop working after 13 months and google will just tell you to buy another one. Happened to me twice now. What a joke. Should have bought Amazon fire
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eTron
(@eTron) reported
@googlenesthelp where did my YouTube and YouTube TV card’s go? Swipe down, go to media… gone. I use those every day. How do I get them back?
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Sarah
(@sarahisoverit) reported
@googlenesthelp hello! I recently moved and have a new internet network name but I am having trouble getting the Google Home app to connect my camera to the new network. How do I do this without having to completely delete the device and reset it up?
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श्री हरी
(@srihari07986004) reported
@googlenesthelp plese help me many times i am request but any member not help me My gamil id not working
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Tweet Tweaker
(@TweeterTweaker) reported
@googlenest 3rd generation thermostats have a backup battery problem. The units require 3.8V from your hvac system in order to operate all functions. Many home systems do not provide this output level so the Nest uses its internal batteries to supplement.
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Scott
(@scott_thewspot) reported
Hey Google, turn on living room heater "ok, turning on fan" WTF @googlenest, how do you get this wrong? AI won't kill us by taking over the world, it will kill us through pure incompetence
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