Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Tampa, FL | 1 |
| Escondido, CA | 1 |
| Chepstow, Wales | 1 |
| Lincoln, NE | 1 |
| Tequisquiapan, QUE | 1 |
| Rödermark, Hesse | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Lisbon | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| London, England | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Alexis Kahn (@Alexis_Kahn) reported@googlenesthelp one of my cameras is frozen on the app and I can’t reset it. It’s been like this for a day. Help!
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Penelope 'Brit' Atkinson (@lovehonorjoy) reported@googlenest please do something about your protects. They keep going offline. We are following all protocols. Only had them a year.
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Matthew Reynolds (@DigitReynolds) reported@googlenesthelp my nest thermostat can't see any wifi. this happened before and a replacement was sent, I have followed the reset regime and still broken, please help
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Al Wirtes (@AlWirtes) reported@googlenest Thanks. This is a HUGE hole in your support. I can’t believe it’s been broken this long. It impacts my decision to purchase more Nest equipment. I would happily replace this doorbell with a different brand that works with my stuff. Please commit to a date for fixing this.
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karthi (@KarthiMahade) reported@googlenest I should tweet this from.other network because google nest is the worst product I used. Simply should replace better product for peace of mind in new year Such a waste of 280£ #neverbuygooglewifi it can't even work across paper.
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Glenn Smith (@glennsm72) reportedI work with tech and have never had a worse UX than with @googlenest the Nest Hub simply appears to be a completely flawed device. Will not connect to wifi, then requires a factory reset only to repeat the same error process #FAIL
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President Elect BGH - (@kissmycamo / Parler) (@KissMyCamo) reported@googlenesthelp Your products are **** that fail in under two years and then your team continually asks for the same stupid online form to get filled out over and over and over again, instead of honoring the warranty and replacing your brokeassed overpriced crappy goods.
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Jason Beaudoin (@JasonBeaudoin) reported@googlenesthelp It’s two different cameras that are on separate routers on different ends of the house. So I have not tried that and they both went out at the same time. Makes more sense to me that it’s a Nest problem more so than a ‘local’ problem. One is blinking light blue though.
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TROY MAYER (@MAXXTREMED) reported@googlenesthelp I just started having an issue with my Nest thermostat is only months old and is not connecting to our WiFi is saying OFFLINE and does not see any networks my WiFi is working and I have trouble shooted everything I could find online.
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Alli (@AlliHeathe) reported@googlenesthelp The issue was with chrome - not really the Chromecast but it resolved on its own. My Chromecast sound is still randomly cutting out - definitely a bug you should look into
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Al Wirtes (@AlWirtes) reported@googlenest I just installed a Nest Hello video doorbell. It’s seems to work great, but I can’t login to my Google account via the Nest AppleTV app. After searching, this has been broken for over a year? When will it work? I’d like to buy more cameras, but not until this works!
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President Elect BGH - (@kissmycamo / Parler) (@KissMyCamo) reported@googlenesthelp Your products are **** that fail in under two years and then your team continually asks for the same stupid online form to get filled out over and over and over again, instead of honoring the warranty and replacing your brokeassed overpriced crappy goods.
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Dahiver グェルラ 🍥 (@DaeDreamz_) reported@googlenesthelp Nest Learning Thermostat won't find any wifi networks, how do I fix this. I'm in the Florida, United States
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Santa Clau (@CasualClau) reported@googlenest Nope it was a problem with my wifi service! The device itself is working fine, thanks :)
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Jeromey Balderrama (@jeromey) reported from Windsor, Colorado@googlenesthelp Thanks, but I think it's broken. When I click on the edit button for the time, it doesn't look like there's any way to change it. No way to scroll to a new time, no number input or anything.
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