Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Enid, OK 1
San Jose, CA 1
Santiago, Región Metropolitana 1
Santa Ana, CA 1
Redwood Meadows, AB 1
Cleveland, OH 1
Miami, FL 1
Los Angeles, CA 1
Erkelenz, NRW 1
New Delhi, NCT 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • wea5el83 Rob (@wea5el83) reported

    @virginmedia another night of downed internet means our @googlenest cameras and doordell cam don't work all night. Consider the this if you have Nest and are thinking of getting @virginmedia . Offline from 10:20pm - 7am. Again.

  • sktaylor4 Shawn (@sktaylor4) reported

    @googlenesthelp I need help troubleshooting an e74 error message.

  • rgvega909 Rene Vega (@rgvega909) reported

    @googlenest I’m also having the same issue on multiple apple devices iOS with most current Nest app. App shows thermostat offline but the device itself is online. Additionally Nest cams are working fine.

  • HuwTJones Huge Jones (@HuwTJones) reported

    @googlenesthelp apparently the app has changed over the summer and I'm locked out of my account as I've forgotten the password and it doesn't seem to want to send me a reset email. Please help.

  • mrleeleencfc Lee ♿️ (@mrleeleencfc) reported

    Ahhh @Google @googlenest. You never fail to disappoint me. Just bought a Nest Protect only to find there is ZERO integration with my Google home hubs. Seriously? How hard would it be to have the hubs announce that the Nest Protect has detected smoke? So poor @googlenesthelp

  • ed_chew Ed Chew (@ed_chew) reported

    BEWARE: Google Nest Doorbell Battery - doesn’t integrate with Nest App, bad form Google! @googlenest @google

  • LuisUg_NJ Luis Ugarte (@LuisUg_NJ) reported

    @googlenesthelp @IamRachKH I’m having the same issue here. My thermostat has been constantly going offline the past few days.

  • DevonKGrant dgrant96 (@DevonKGrant) reported

    @googlenesthelp It’s a gen 3. I get a W5 error. When I try and connect to WiFi, it can’t pick up any networks.

  • sktaylor4 Shawn (@sktaylor4) reported

    @googlenesthelp I need help with e 74 error

  • LuisUg_NJ Luis Ugarte (@LuisUg_NJ) reported

    @googlenesthelp No recent changes. Home app just says thermostat is offline and to check wifi connection.

  • travelonehappy christina (@travelonehappy) reported

    @googlenesthelp so 2 factor authentication is still broken for nest and support asked me to try it on an android device when did I become a google employee? Fix 2 factor authentication!

  • toddenders Todd Enders (@toddenders) reported

    Hey @googlenesthelp your 2FA service is down.

  • StreetB4ngeR Tiiß (@StreetB4ngeR) reported

    Hi, how can I make my nest cam IQ outdoor works with WPA3 enabled ? it's the only device not working with that setting ... very sad in 2021 ... is there any firmware update to fix this ? @googlenesthelp #nestcam #wpa3

  • Veekdees Vik Dees (@Veekdees) reported

    @googlenesthelp hey. I accidently added my parents Google wifi to my Google home. Pretty annoyed that the only way to fix it is to delete my home and start from scratch, or fly to their house and factory reset their wifi.

  • dsperetz Daniel Peretz (@dsperetz) reported

    @googlenesthelp Hi.All of a sudden the WiFi died in my nest thermostat. I have restarted & reset it, & now it can't be added to the app or even used manually! I have rebooted my WiFi, & it is working fine for everything else, including my other Nest thermostat. Please help quick!

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