Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| London, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Thomas Jones
(@ferricoxide) reported
How is it that @Google can have such a great search engine yet it's @googlenest be such garbage. I mean, if you literally use the same search terms, the Home will respond with something completely and bizarrely off-target while search page will be soon on.
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CS 🌼
(@scottishClare) reported
@googlenesthelp is there an issue with the nest heat link? I’ve followed all the trouble shooting suggestions. Taken over an hour and still no light on the heat link, no connection and no heating or hot water.😡
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Tallestpurpl
(@Tallestpurpl) reported
Had a @googlenesthelp thermostat installed, against better judgement, and it’s genuinely the worst bit of tech that I have ever come across. The instructions are nonexistent, the set up and app process just don’t work, and the app is more interested in tracking you than working.
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AndyMorphs
(@AndyMorphs) reported
@bebop_kor @googlenest @GoogleStadia No it wasn't. They couldn't have not shut down SG&E
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Sameer Sajid
(@darksamus8) reported
@googlenesthelp Hi- I have a Nest that I'm trying to connect to my heat pump heating/cooling system. I am having trouble getting it to turn the heat pump on. It controls the fan and aux heat just fine, but only turns on the heat pump for ~30 seconds. Old thermostat works fine
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Kevin McLaughlin
(@KevinMcL690) reported
@googlenesthelp I’m in the US. This all began back in Jan or Feb. It has been losing power and shutting down more than once daily. Other devises in our home have no trouble connecting to wifi. This is the only devise that can’t connect
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Mohit Agrawal
(@mohitify) reported
@rakeshlobster @tfadell @googlenest Google just messed up their whole HOME ecosystem pretty bad. Google Home app is a shitshow, Google speakers are confusing, buggy and super slow now. The company is doing too many things without focussed effort.
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Tallestpurpl
(@Tallestpurpl) reported
@googlenesthelp You give smart devices a bad name and slow the adoption of potentially useful tech by grabbing as much data as you can and preventing consumers from making choices about their data.
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meryl lamb
(@meryllamb) reported
@googlenesthelp I've just bought a brand new Nest Thermostat E, managed to connect the actual thermostat, but no luck with heatlink. It came up with error code TH030. An internet search came back without useful information. I have tried the following steps but still failed.
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NM
(@naresham) reported
@google @googlenest Now its my bedroom Nest Mini again this time since today evening that suddenly Continued Conversation has got disabled for it. The only way to fix it is to remove it from the room, reset it physically, and then set it up & add back to the room. Ease-of-use! 🙏🏻
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Alaric Haag
(@alarichaag) reported
@googlenesthelp Hello, I’ve been unable to get a 2-step code sent to my phone all day to login to the Nest app for my thermostat. Possibly associated with 5.69.1.1 iOS app update.
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Ryan Sliva
(@ryansliv) reported
The capabilities of the @googlenest hub are pretty equivalent to the very first iPhone. How is this thing so far behind the times? No apps. Super slow. It’s borderline useless.
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spartridge
(@spartridge737) reported
So so frustrating trying to deal with @googlenesthelp. Terrible, terrible customer service.
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Anna Hoffstetter
(@AnnaRoseH) reported
Why does @madebygoogle take everything that is good and destroy it? Looking at you @googlenest. I've been a nest supporter for a long time and I don't want 2 different apps to look at my cameras. The nest app works great. Why move the new cameras to the Home app which is trash?
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christine Morin
(@chmorin1271) reported
@googlenesthelp I have a nest thermostat lost Wi-Fi tried every step I could find for support and nothing is working. Can you please help me.
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