Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| London, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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FootiusMaximus
(@footiusmaximus) reported
@googlenest @googlenesthelp what a nightmare trying to deal with these inept people. Will never buy another piece of google hardware. they just keep taking your $$ and make it impossible to cancel your subscription.
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp when you’re told you will get a call back from a manger within 30 mins they should honor that & I’m still waiting for my call back. This is completely unacceptable and bad business. You should care more about customers freezing waiting on item
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Ginnie
(@ginniewinniet) reported
@googlenesthelp hi my nest thermostat says w5 error and no matter what I do (resets etc) it won’t connect. Any ideas please? Thanks
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp you’re techs aren’t doing what they tell customers they will do. We are freezing in our house waiting for replacement that was never put through as we were told. You should do that right thing and overnight my replacement! Bad customer service
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Richard Cameron
(@thercc75) reported
@googlenest I am having issues with my Nest and connectivity to the app. It has gone offline two times the past two mornings. I have to go to the dial and manually turn the temp up. Any reason why? I haven’t lost internet and I don’t see an update available.
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Mrs Oh ****!
(@Bye_bye_Trump_) reported
@googlenesthelp I've been Googling whilst waiting. I believe the issue may be that this camera is fighting between the band widths and can only connect the 2.4GHz in the UK? I've never found a problem setting them up before but I did change provider in October last year.
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Deborah Bendayan
(@debymex12) reported
@googlenest Help, please!!! Our thermostat is offline and and any instructions to set it up again are too confusing!!!!! We’re freezing!!!
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#DaruratMafoolat
(@vernieman) reported
@googlenest Problem still not solved :( It has returned #baffling
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Meline Joaris
(@MelineJoaris) reported
@googlenesthelp Our Nest doesn't see any Wifi networks. I've restarted my router, WiFi is working for everything else, reset the Nest multiple times, used a WiFi hotspot but nothing seems to work. There's about a dozen networks around our home but it can't see those. Help please!
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Hank
(@timmerhen) reported
Hey @googlecanada. Can you help me out? Over 4 months of getting the run around from @googlenest
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🐸PepeLivesMatter🐸
(@pepe8588) reported
Feel like **** and as usual it’s freezing in here ... need a @googlenest in here ... gonna shower and sleep ....
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Mrs Oh ****!
(@Bye_bye_Trump_) reported
@googlenesthelp Thank you. I believe it will be the 5Ghz issue. I will try to get it online tomorrow. If the issue persists I will DM you.
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cagey1
(@CliffAgeloff) reported
@googlenest thermostat insisting no power but line tests output say otherwise. Thermostat error code says R wire not connected but tests positive for continuity. Very frustrating. It should work. Brand new 18/5 wire to the box. Need answers.
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp been waiting for a call back from a manager still no answers. Been without heat waiting for replacement that never got ordered! This is unacceptable! Bad customer service!
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Kenil
(@Kenil21004402) reported
@googlenest Hey there, it started when we actully got it but we though it was just a problem with our network, but after we got another one that one seemed to work fine, when I try to go re set it up it will not show any other wifis and only it's own .ynm (I am in England)
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