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Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:
Location Reports
Manchester, England 4
London, England 3
Peterborough, England 2
Sheffield, England 2
Toronto, ON 2
Farnham, England 2
Vancouver, BC 1
Hereford, England 1
Park City, UT 1
Bradenton, FL 1
Sutton, England 1
San Jose, CA 1
Pima, AZ 1
Camden Town, England 1
Redmond, WA 1
Palermo, Sicilia 1
Hailsham, England 1
Bon-Secours, Wallonia 1
Trumbull, CT 1
Malden, MA 1
Hamilton, ON 1
Winnipeg, MB 1
Seattle, WA 1
London, ON 1
Birmingham, AL 1
Middletown, NY 1
Edmond, OK 1
New York City, NY 1
Lake in the Hills, IL 1
Orléans, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:
  • martyn evans (@martyne86921380) reported

    @googlenesthelp Hey Google your customer service team is terrible. Freezing in my house , can't adjust the heating as our nest thermostat is broken. My wife is disabled and I have a young child. Who regulates you guys? Your customer service team did not escalate our case like we were told

  • Kyle G (@TiE23_) reported

    Does it take someone with a four digit IQ at Google to design a feature for their @googlenest speakers to turn themselves down after playing music at 2pm so that when you ask for the time at 10pm it isn’t screaming the answer to you in your silent bedroom? Dogshit product.

  • Narinder Singh (@singhns) reported

    painful to let go of sunk cost of just buying @Linksys Velops but moved to @googlenest WiFi and it’s like a breath of fresh air for my 3-5 node network. Five minute install and no more drops ! Should have dropped Velops years ago instead of thinking upgrading would help.

  • Patrick Cutright (@CutrightPatrick) reported

    @googlenesthelp Yes, please troubleshoot! But why has no one even tried to contact me after all the feedback reports? This is a huge problem! You are NOT taking care of your customers

  • NickJames (@BarberNickJ) reported

    @googlenest it ******* shuts off every night. It’s the biggest piece of **** I’ve ever purchased. If I have the heat set to hold on 68 all night why is it 60 in my business when I walk in. Biggest piece of **** I’ve ever spent money on

  • NickJames (@BarberNickJ) reported

    @googlenest is the biggest piece of **** you could ever buy for your house don’t ever ever do it in your life. Save yourself.

  • Rayne (@Rayne131313) reported

    @googlenesthelp The thermostat won't connect to the wifi or to the app. I've tried and done every solution I've come across. I need some help please.

  • Gen Ness (@generic5555) reported

    @googlenesthelp You've billed me for a Nest thermostat that you shipped to a random stranger. No one at your organization seems willing to correct this error.

  • Jessica Rachel (@JessBurgess_) reported

    @googlenesthelp My Google nest mini will not play any radio stations. I've tried different commands but the nest says it will play said radio station but goes silent. Tried a factory reset etc. but still does not work. Is this a common fault? Any advice to fix this?

  • Michael Sweeney (@fatherof7b2g) reported

    @googlenesthelp they sent a replacement and that didn't work. they sent a replacement for the replacement and that doesn't work. I NEED HELP

  • Michael Sweeney (@fatherof7b2g) reported

    @googlenesthelp Can someone from Google Nest thermostat please help me. They have sent me 2 replacement refurbished thermostats and both do not work. My original thermostat was bought from Home Depot 10 months ago. I purchased 2. The one connected on the second floor stop working

  • Frank Plunkett (@frankplunkett) reported

    One problem having my @googlenest smart thermostat in the dining room is that it thinks noone is home unless I walk by it. Lol.

  • Bunnymoon 🐰 (@kskaushal906) reported

    @googlenesthelp hi my google nest is not working with my wifi at all. It was working initially, but for some reason it can’t find the wifi in my home at all

  • Brian Bollinger (@Briansiphone89) reported

    @googlenesthelp my google home hub doesn’t recognize my voice for SmartThings connected devices. My wife’s voice does work. How can I fix this?

  • Dom Barnes (@domster) reported

    @googlenesthelp The issue persists following an all reinstall.


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