Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

Less
More

google-nest Hero Image

Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Calgary, AB 2
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Westerville, OH 1
South Salem, NY 1
Fargo, ND 1
Dania Beach, FL 1
Tinley Park, IL 1
London, England 1
Marblehead, MA 1
Jacksonville Beach, FL 1
Troy, MI 1
Grebenstein, Hessen 1
Richlands, VA 1
Salem, MA 1
Philadelphia, PA 1
Manchester, NH 1
Saskatoon, SK 1
Miami, FL 1
Lancaster, SC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • MarcusJLee67 Marcus (@MarcusJLee67) reported

    @googlenesthelp when are y'all going to fix that mobile app It's been down all day come on chop chop..

  • JankowiczStevie Stevie Jankowicz (@JankowiczStevie) reported

    @googlenesthelp I spent nearly three hours troubleshooting a clearly defective Hello Doorbell between four different technicians, including two senior, all to end up where I should have after the first one: with an RMA. A waste of my time and a terrible customer service experience.

  • glen4cindy glen4cindy (@glen4cindy) reported

    @AKtech2021 @googlenest @madebygoogle Can you suggest a good replacement? I’m ready to trash this crap.

  • AwZamo ...andy... (@AwZamo) reported

    Wow. @googlenest is garbage. The troubleshooting is IT Crowd level - turn off , turn on. Connect and Yale x nest lock refuse to talk to one another. They work well for who knows how long..then connection disappears and I can’t get it back. FFS glad I spent good $$$ on these

  • drinkie Paul ‘Pops’ Drinkwater (@drinkie) reported

    So @googlenest in my unscientific tests turning away assistance off in the Google Home app, has meant my nest cams have remained online 24x7, so there is a problem with your app and cameras staying on line. Still leaving nest behind, but thought worth mentioning

  • jesseholt Jesse (@jesseholt) reported

    Just waiting for @googlenesthelp to announce the outage so I don't waste time troubleshooting on my end like I did last time.

  • roembowski Roembowski (@roembowski) reported

    @googlenesthelp hey guys I could really use your help with my 3rd gen Nest thermostat. Been having WiFi issues for a couple months now. Just searches for a network and never finds one. Not getting w5 error. full resets and nplugged to let battery die and then charge again no luck

  • roembowski Roembowski (@roembowski) reported

    @googlenesthelp Factory reset a couple times. Worked once. Noticed it disconnects for hours at a time then randomly connects without doing anything. Same WiFi network and password for a couple years now. Received w5 error a couple times. Now it just searches continuously unless I stop it

  • _YogeshYadav Yogesh Yadav (@_YogeshYadav) reported

    @googlenesthelp from last few days my Google nest hub device is giving something went wrong or there is a glitch. I have tried to reset the device multiple times. What to do? Pls help in resolving this

  • RobAlther rob alther (@RobAlther) reported

    @googlenesthelp still having issue with my nest connecting to the internet, it just randomly stopped connecting and i have tried everything.

  • MarcusJLee67 Marcus (@MarcusJLee67) reported

    @googlenesthelp Nest is down again... Time to get away from dated technology

  • _hangry_hippo Hangry Hippo (@_hangry_hippo) reported

    Hey @googlenesthelp - starting yesterday, with no other network changes, all my cameras - 1 indoor, 2 outdoor, 1 doorbell - started to drop offline *constantly*. They are able to connect momentarily but keep dropping. What is going on? I am a nest aware subscriber.

  • JankowiczStevie Stevie Jankowicz (@JankowiczStevie) reported

    Shout out to @googlenesthelp for being terrible at their jobs

  • stevenliang84 Steven Liang (@stevenliang84) reported

    @googlenesthelp unable to renew my nest aware subscription. Website on my phone sends me on a sign in loop and using my laptop allows me to login but tells me the site can’t be reached when I click on subscriptions.

  • SteveDavies2 Steve Davies (@SteveDavies2) reported

    @googlenest I strongly advise people not to buy certain google nest products particularly the nest cameras. the wire on one of ours snapped and they cannot replace the wire nor fix even though the camera itself is fine. manufacturing scam - waste of £300! Look elsewhere!

Map Check Current Status