Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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a guy
(@iamnolez) reported
@googlenesthelp So I tried it again and it says they're all online?? Not sure what happened but everything shows working now! Thanks for your help!
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Darren
(@dzcoyle) reported
@googlenesthelp Please do. Every time i ask I get the same response, that there's a delay and they can't tell me when. I don't think that's reasonable. I also tried to complain formally, only to be told the team doesn't reply to complaints. Getting nowhere and fed up of the poor service
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Human 3500
(@human3500) reported
The free version of @youtubemusic is the worst thing ever. It can't even interface to @googlenest hubs and @googlenestmini speakers in a way that is respectful to me. This all worked with Google play music. I fully regret going all in on these speakers and hubs.
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venkatraghavan
(@VenkatRaghavan) reported
@googlenesthelp I have a gmail account associated with a nest camera. I never got around to migrating the nest account to the google account. For the nest account, I no longer have access to the phone I setup the 2 factor authentication with. Please help!
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Lori
(@Lori_T1776) reported
@googlenesthelp having to dispute old account with my credit card since migration in February. Being double charged since I migrated to new platform. After two conversations lasting nearly an hour each, Google can’t help. This is very frustrating!!
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Ánnie 🇬🇧
(@nniesham) reported
@googlenesthelp Went back to January, "No recorded events". Yesterday I did a factory reset on the Nest Mini, & set it up again. This morning just the same problem! 🤬
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Connor Whitham
(@ConnorWhitham) reported
@googlenest my nest connect has broken. It will no longer connect to my WiFi or devices. Even though I’ve never moved it and my WiFi has been on the whole time. And this nest connect is new. Help!
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Federico Cicchi
(@Federico_Cicchi) reported
@googlenesthelp Dear support, my Google Nest thermostat suddenly disconnected from the WiFi and it can no longer locate any WiFi networks despite networks being available. Resetting has not helped. Could you please help me?
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michael bannon 🇪🇺 #FBPE
(@mikeatupwey) reported
@cjh4rrison @googlenesthelp Yes my Nest thermostat app was also showing offline but thermostat was online. Bit annoying after going through fault finding with Google support, setting up hot spot etc etc it seems to be a problem at Google's end. The app came back online at about 11.30 with no more problems
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Jack Reisbeck
(@jmreisbeck) reported
@googlenesthelp Can you help me sign into my Nest app on my Apple TV? I keep using my Google email and password and it will not take it. I migrated from Nest to Google so I’m not sure what the issue is. The app works fine on my iPhone. Please advise.
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Wallabee32
(@BionicWally) reported
@googlenesthelp all of my Nest devices are not responding to voice commands on the first try...saying, "something went wrong, please give it a second" Been happening now for a week. Also our Google nest wifi will randomly cut out and two points will show offline incorrectly
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Boris The Doris
(@boristhedoris) reported
@googlenesthelp Restarted the iPad & rebooted the cameras, problem persist. Been atind 2 weeks now.
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Martin Smith
(@martinb3) reported
@googlenest @trevin Is this fixed yet? Been broken for years.
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Purpleparrotuk
(@purpleparrotuk) reported
@googlenesthelp Just to update this post. Browser works fine so it’s an IOS app problem. Lots of people experiencing the same thing on here and your discussion forum. I now have a case number with you that you are looking into.
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Jason Foo
(@jason_foo) reported
The @googlenest app, at least on iOS, is one of the most frustrating UX make you shout experiences. Want to scroll to a specific time? 🚫 app doesn’t let you. Want to view the entire scene? 🚫 auto Mega Zoom of no choice. That’s aside from the slow loading of feeds. Grrrr