Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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mariam
(@mariam05581696) reported
@googlenesthelp My thermostat is displaying the following message: Your thermostat has a problem and is unable to connect to Wi-Fi. I have restarted my thermostat however this hasn’t worked. Thank you.
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chris
(@cbrunell) reported
@googlenest Thank you for the response. No I haven’t. I’d guess it’d be a software issue on your end.
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sarah horsfield
(@sarahhorsfield7) reported
@googlenesthelp Your chat function doesn’t work and never works. Please can you fix this! It constantly says “please try later, unavailable”
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Pierre
(@pkerchner) reported
@googlenest @googlenesthelp the command "turn down all radiators by 5 degrees" ... is not supported by you or by home automation device manufactures?
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Morgalini
(@morganlaynexx) reported
My GoogleNest has been playing the newer version of Where Is The Love? everytime I ask it to play music. I feel like it knows this world is a **** show
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Sean Slater
(@SeanSlater) reported
@googlenest Having trouble getting it to play a specific playlist from Spotify (not a paid user), and the Character alarms appear to be US/Canada only, I'm in Australia... regardless, please.. just give us a Beep Beep option. As every alarm clock has done for longer than I've been alive
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Scott Stevens
(@scott_eeeeeeee) reported
@googlenest i had to replace my thermostat as it wasnt holding charge and then i recieved a replacement yesterday which was a refurbished 1..now the new 1 wont connect to my heat link..i was on the chat help for hours yesterday and nothing they suggested solved the issue
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Aditya Bajaj
(@_AdityaBajaj) reported
@googlenest It is directly plugged into the wall socket I am waiting since past 20 mins but when nothing worked I rebooted the device when I didn't work I reset the device and still the same is going on... I think it is a problem with the device
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YT: Tesha Nebwe
(@teshanebwe) reported
@googlenest Yupp, it still won’t connect the audio from the app to my mini. It’s only on this app I’m having this issue
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Simon R Raseley
(@simonrraseley) reported
@googlenest I can play it on anything, phone, nest hub, chromecast, no problem.
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mariam
(@mariam05581696) reported
@googlenesthelp I have a wifi connection issue with my nest thermostat. Can you please give me some advice to help. Thank you.
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the hannahkuh zombie
(@ThatsSchway) reported
@googlenesthelp @googlenest Pretty sure it’s 1st gen. It is kind of far from the router but that’s never been an issue before when setting it up
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Tshirts2Print.com
(@tshirts2print) reported
@SeanSlater @googlenest Worst customer service EVER. OK when working but when it doesn't they promise you everything and deliver nothing. Just check online reviews. See for yourself.
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Tshirts2Print.com
(@tshirts2print) reported
@JonSchaaf99 @googlenest Worst customer service EVER. OK when working but when it doesn't they promise you everything and deliver nothing. Just check online reviews. See for yourself.
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K @ t i e
(@KTesque) reported
@googlenest That hasn't worked for months. And if you Google it that hasn't worked for anybody. There's like a known issue. I assume you're aware of that issue.And if you guys ask me for another set of screenshots to show you the issue I'm going to scream. These are like known issues.
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