Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Andres Arosemena
(@A3_Arosemena) reported
@JoeKnowHow @googlenest Were you able to fix it?
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gaye jacobs 💜🦋
(@gjacobs228) reported
@googlenesthelp hey google nest support - you guys suck. I have never dealt with a company where an escalation means it can take up to a week to resolve. Absolutely ridiculous and beyond frustrating. Worst customer service I've ever received.
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Neal Conyard
(@nealconyard) reported
@googlenesthelp keep getting nc009 error when trying to set up my #nesthello. Have tried multiple wireless AP's on both 2.4 and 5ghz bands as well as creating new rooms within the nest app but no luck. Can you help?
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Barbara Berman
(@Barbara92964911) reported
@googlenesthelp my husband spent over 1 hour on hold for support then D/C’d. Our new smoke/CO detector announces in Spanish. Regular support can’t help us switch to English. Very unhappy.
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Kasie Brown
(@KasieBrown) reported
@googlenesthelp We bought the best may/June 2018 and it has worked perfectly fine until now. Connected to the WiFi first day. No devices are having WiFi trouble besides the nest.
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Adam Adam Bo Badam
(@27h3max_yo) reported
@googlenest No I just **** the mic off and set my alarms manually now.
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Neil
(@NeilMick) reported
@googlenesthelp Done all of those and still have the same problem.
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dani
(@daantje24nl) reported
@googlenest its the google nest hello doorbell normally when someone is in range i get a message on my samsung s9 i could swipe down to see a quick preview of whats happend but after update its gone :(
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Roberto
(@RealTlacuache) reported
@googlenesthelp I had already been working with support and they issued an RMA after I submitted a diagnostic file. The issue now is the link expired. Can you help? This has been going on for far too long.
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Roberto
(@RealTlacuache) reported
@googlenesthelp Is the RMA replacement for a new or refurbished product? Also, the fine print says I maybe changed for the product “turns out that the problem with your Nest Wifi router (Snow) isn't covered under warranty, you may be charged the full cost of the replacement item”.
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TJ Doyle
(@doyletj) reported
@googlenesthelp Hello i need help with my google wifi and there is no chat or phone support can you help me?
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Roberto
(@RealTlacuache) reported
@googlenesthelp My Nest WiFi has been a nightmare. Weeks of back and forth with support and now the RMA link sent has expired. The replies are often days to weeks. I am also paying for Nest Aware with 3 camera that are always offline because the Nest WiFi router as been up and down for months.
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Atul Asthana
(@atuluae17) reported
@googlenest Query is above.. Please help
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Kasie Brown
(@KasieBrown) reported
@googlenesthelp I’m in the US and the issue started about two weeks ago. Internet is working in my house and only the nest is not connecting to the WiFi.
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gaye jacobs 💜🦋
(@gjacobs228) reported
@googlenesthelp hey google you have the worst customer support I have experienced. I've been trying to get a hold of someone for days re a Nest I purchased that was never delivered but cannot get a hold of anyone! Pls DM me or let me know how I can speak w/someone immediately.
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