Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • taschoudhury tasneem n choudhury (@taschoudhury) reported

    @googlenesthelp I am disappointed to learn that as I pre-ordered the Nest Doorbell, there was no offer for free nest mini included. I only saw this offer in the UK today on your store. Also, I was slow on the uptake that it doesn't have a speaker and that you need a nest mini.

  • witty10 witty10 (@witty10) reported

    @karlvzl @googlenesthelp @sundarpichai Just found out my nest temperature sensors don’t work on the google home app. Terrible. I own 2 nest IQ, 1 nest battery cam, 3 nest temp sensors. I was loyal to nest because I wanted to control everything off one app. Now I have to use 2. Ridiculous

  • meansderek Derek Means (@meansderek) reported

    @googlenesthelp i need help, my thermostat won’t appear in the nest app or site but it’s working in google home

  • tez_hyd tej (@tez_hyd) reported

    @googlenesthelp Hi Nest help, My Nest Thermostat is disconnected and unable to find any networks since two days. I tried restarting and resetting and all possible options but it still couldn't find any networks to connect to wifi. Could you please address how to fix the issue?

  • coolchris951 Christopher Denson (@coolchris951) reported

    @googlenesthelp This has been a persistent issue

  • parojo12 parojo (@parojo12) reported

    @tez_hyd @googlenesthelp I have the same problem, just started today.

  • harvcsj harvcsj (@harvcsj) reported

    @googlenesthelp I have spent two days on the phone to you to try to find out why I can’t upgrade my nest aware subscription. I keep getting passed around and no one cares. Why is your uk login for nest aware subscription not working. My nest cam battery is useless without a sub.

  • drsanjci Sandra (@drsanjci) reported

    Please do not buy @googlenest thermostat, we have ours 2.5 years, wi-fi chip is gone, and they do not offer any help nor replacement since warranty is only 2 years?!?! Problem with chips is well documented but they don’t care.. Not recommend them at all!

  • YorksHillbilly William Hancock (@YorksHillbilly) reported

    @googlenesthelp It's the 1st edition hockey puck style Google WiFi. Had to restart the network to get it working again. Shame there's no error log I can view in the Google Home app.

  • AlexPetringel Alex (@AlexPetringel) reported

    @googlenesthelp well i might searchfor the guarantee to get it replaced because i think it's a hardware problem

  • bball798 Jeff (@bball798) reported

    @googlenesthelp my Nest can’t find any Wi-Fi networks despite every other device in my house working with Wi-Fi. I’ve tried rebooting my router and network and restarting the nest device with no luck. Is this a known issue? I’ve only had my nest for like a year.

  • LBalderston Liz Balderston (@LBalderston) reported

    @googlenesthelp our Nest thermostat (3.0 version) has been offline and not able to find any network. We have gone through the restart steps with WiFi and with the Nest several times with no luck. Our WiFi shows all devices in the area and it doesn’t see the Nest signal at all.

  • martenIRL ian (@martenIRL) reported

    @googlenesthelp Still not working. 😣

  • hanchan07 はんちゃん@帆船 泰羅 (@hanchan07) reported

    @googlenesthelp I picked up the new nest cam but it isn't available in the device access screen to allow me to get events sent to my server via sub/pub. Is this even possible with the new cameras?

  • saint0r Ryan (@saint0r) reported

    Apparently @googlenest Google Nest has a bug that keeps changing my A/C temps on it's own, moving the temps to 90. Zero fixes online. Support doesnt have a fix and seems shocked by this issue, despite numerous complaints of this same issue online everywhere.

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