Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • noyie 𝕟𝕠𝕪𝕚𝕖 (@noyie) reported

    @RamyShalaby @googlenesthelp same thing happened with mine, google sent a replacement -- it was working fine for 2 weeks-- all of sudden has stopped working again. Google nest's help is really annoying and will expect you to troubleshoot for 30+mins before they will agree to send out another one.

  • dawn143_dawn Dawn (@dawn143_dawn) reported

    @googlenest @bellahollyoak Can we all hear what you have to say #googlenest ? I understand you’ve insisted on a pre-authorise prior to shipping replacement. Then YOU decide if it’s in warranty. A BAD idea! Once you have the faulty item you can say what you want.. I see‘bye bye money’ -2deg no heat 2 weeks!

  • tone_e_manzo Tony Manzo (@tone_e_manzo) reported

    @googlenest It had up until two months ago, I keep trying things. I have done a factory reset, I tried to add internet manually. I have reset router. Bought a wife ext to try to help. It doesn’t find any network.

  • greggpress Gregg Press (@greggpress) reported from West Palm Beach, Florida

    @googlenest wow had your support gone down the toilet! Spent thousands and I can’t get someone who speaks English well and maybe has a modicum of understanding the product? Too big for your britches?

  • world_remi Remi's World (@world_remi) reported

    Urgent help needed from #GoogleNest team. Please share contact email id to address the issue.

  • DrFrankBuck Dr. Frank Buck (@DrFrankBuck) reported

    @googlenest @IFTTT Did receive a response from @IFTTT as follows: "We've been alerted to an issue with Google Assistant affecting some users and resulting in the problems you've described. We're currently investigating this internally, and have also reached out to Google..."

  • Palestan Farquhar McGumphrey (@Palestan) reported

    @googlenesthelp How on earth do you get to speak to someone about a nest issue? It has decided to lose WiFi connection and will not reconnect.

  • dknotnot7 Dinesh Kumar (@dknotnot7) reported

    @googlenest have been trying to get a replacement device for a faulty nest thermostat since Nov 2020, but no help. Horrible support!! Case: 2-0622000031336

  • dknotnot7 Dinesh Kumar (@dknotnot7) reported

    @googlenesthelp have been trying to get a replacement device for a faulty nest thermostat since Nov 2020, but no help. Horrible support!! 2-0622000031336

  • AKtech2021 AK (@AKtech2021) reported

    Hey @FacebookGaming fix the facebook watch app on @googlenest chromcast, its not loading sometimes

  • Docsaidit Doc (@Docsaidit) reported

    @googlenest Unfortunately not. Still many issues with combining Google Tv with Nest Devices within a group. E.g. delays in the next song coming on; or the song starts playing too loudly, then quiets down; or I have ask several times to play music before it does.

  • luisortizIII Luis Ortiz III (@luisortizIII) reported

    @googlenesthelp i am still trying to get case id 9-5448000031159 resolved. All I want to do is send this piece of junk back for another garbage replacement and I can't even get that done. You support is useless. I have spoken to 3 ppl already. Pls help.

  • dawn143_dawn Dawn (@dawn143_dawn) reported

    @bellahollyoak Can we all hear what you have to say #googlenest ? I understand you’ve insisted on a pre-authorise prior to shipping replacement. Then YOU decide if it’s in warranty. A BAD idea! Once you have the faulty item you can say what you want.. I see‘bye bye money’ -2deg no heat 2 weeks!

  • krisbrig KrisBrig Creative (@krisbrig) reported

    @googlenest It stopped functioning around 12pm today and it went unnoticed for three hours after feeling super chilled. A walk to the thermostat revealed error code on E Nest unit all of a sudden. Unit has never displayed error on the 7mo heat/ac system. Nest <2.5yrs.

  • JinDenver *sigh* It’s Jason🌹 (@JinDenver) reported

    Hey @googlenest I'm having trouble w/ my Nest/Yale Lock. It lost cxn w/Nest app. Just said it was offline. I removed it & am trying to re-add it & it won't connect. I'm at a step where it says to press button on back of the lock to install, but the button never becomes active.

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