Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • sdre21 Sean (@sdre21) reported

    @googlenest camera corroded from water damage, doesn’t work and I’m told there’s nothing you can do? WTF

  • HornbergerMgmt Hornberger Mgmt. (@HornbergerMgmt) reported

    One of the astounding and utterly useless things I own is @googlenest Protect, the CO/fire detector. Came with the house I bought It’s been offline for…20 hrs for no reason, and no notification. Can’t believe people think this **** is useful. It’s so dangerous.

  • knghts50 knghts50_ (@knghts50) reported

    @googlenesthelp Nest Learning Thermostat model t3007es. I can get through set up on the device. The issue is with the app and adding it there. The App is broken. I want to add my additional sensor and sync it with my google home, Alexa and Siri

  • ClemenGronver Clemen (@ClemenGronver) reported

    @GuySie @googlenest Must be bad batteries, in my 10 nest protect batteries last years.

  • raining_bows Flint Fredstone🏳️‍🌈🇿🇦 🇬🇧🎮 (@raining_bows) reported

    @_pelf @googlenesthelp Same has happened to me, did you get a fix?

  • phreba21 pete 🐠⚡️ (@phreba21) reported

    :54 min and counting with @googlenest to solve an issue I’m having with nest thermostat. It’s clearly defective as my other Nest thermal from downstairs works on this base. Ffs, just overnight me a new one and call it a day.

  • HarryCohen Harry Cohen (@HarryCohen) reported

    @googlenesthelp Thanks for reaching out - it just really unreliable. Waiting for the camera feed to load is super slow or displays an error message that it couldn’t load. I have to wait ages to move through recordings. doesn’t matter if I’m on Wi-fi or 5G.

  • JSHoosier Jason (@JSHoosier) reported

    @googlenesthelp @markwithers @googlenesthelp Long time user, same issue, no resolution from suggestions. What gives?

  • Ddreddog Dennis Jay (@Ddreddog) reported

    @googlenest @googlenesthelp I’m so disappointed in this product. I paid for a years subscription for 60 days history before the free trial ended, you canceled my subscription at the end of my free trial. There is no help in site, beware of this service!

  • MarinaBosen Marina Bosen (@MarinaBosen) reported

    @googlenesthelp @roganjoshua I'm having the very same issue so my house is always FREEZING!!!

  • DpawsonGas DPawsonGas (@DpawsonGas) reported

    @googlenesthelp had a battery error message and “nest the thermostat is restarting back in a bit” message on the display. Screen goes blank and red light.

  • DRuth44 David Rutherford (@DRuth44) reported

    @madebygoogle @googlenest App is down again and functions are limited on Assistant. Can't turn off lights or do anything through app. #Google #NEST #GoogleNestHub

  • farhanahmad Farhan Ahmad (@farhanahmad) reported

    I am a bit disappointed with the Google Nest Cams (@googlenest). If the wifi access point goes down then the camera won't reconnect when the AP comes back. Really?! @googlenesthelp

  • Dan______B Dan (@Dan______B) reported

    @googlenest my learning thermostat says it’s offline even though the wifi is working fine and all other devices work, it won’t let me reconnect to it?

  • SC04XXX 54NJ (@SC04XXX) reported

    @googlenesthelp hi, my 2 thermostats in my 2 locations have been showing offline for the last several hours.....are you servers down? Thanks

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