Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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David Ruddock
(@RDRv3) reported
Nest Home / Away phone location detection is broken on both iOS and Android 13 right now. Just pathetic. I am flabbergasted with @googlenest. Great products, absolutely awful infrastructure and services.
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Guy Sie
(@GuySie) reported
@ZDP189 @googlenest The dumb thing is my unifi access point is 1 meter away from this Protect 🙄 if it has bad wifi sapping the battery I have no idea how
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Gil Rogers
(@gilrogers) reported
Finally broke down & paying someone to install the @googlenest devices that came with my home. Couldn't get them all synced up just right and have FOMO on all of my data being shared with @Google for reasons above my comprehension. What purpose does a wifi-enabled dryer have?
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Dan K
(@ZDP189) reported
@GuySie @googlenest Wireless comms are designed for the USA where houses have big empty spaces and are made of popsicle sticks and plaster. My apartment is steel reinforced concrete and brick built around a load bearing core. I need one mesh router per room and it drops down to low frequency.
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Jimmy Trosper
(@JimmyTrosper) reported
I have been on the phone with @googlenesthelp for over an hour, and this may be one of the worst phone support experiences I’ve ever had as an adult.
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Sebastien Lahtinen
(@sebtweet) reported
@googlenesthelp Yes I have signed in on the web fine. The iOS app just randomly goes back to the problem screen when using it.
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Smashley
(@SmashleyFC) reported
@RDRv3 @googlenest having the same issue, although weirdly, my cameras always seem to turn on correctly despite it not switching to Away
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Al Surinck
(@AlSurinck) reported
@googlenesthelp I recently purchased a replacement HVAC system, and it came with a Google nest and my nest has lost Wi-Fi signal. I’ve rebooted my router and restarted my Nest. Is there any other help you can give me with this.
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J__m484
(@j_m4842) reported
@googlenesthelp Have a 3rd gen nest and keep getting the H71 error. I’ve tried pressing down the button on the heat link and there’s no lights. Any help?
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That's not my name
(@ITandCheese) reported
@googlenest are you ever going to fix ultrasound on the mini? If it's on it causes sound issues with music. And now if it's off it causes the ultrasound lights to come on and stay on when playing music.
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Lyle
(@goforlyle) reported
@googlenesthelp I’ve reset my router 5+ times, restarted my phone, turned on and off airplane mode. Even tried another phone. HELP.
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Bryan Duke
(@GrouchoDuke) reported
@googlenest There’s all kinds of talk on the forums about this, so it must be fairly common. Check your settings before paying a tech hundreds/thousands to hunt for a problem!
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Sade
(@SadeFromNYC) reported
@googlenesthelp Nest hello is not listed under devices when I went to add it it asks for an entry key but my wired camera is mounted. Is there any other way to add my camera without the entry key or a way to get the key without removing my camera from its mount? Please help.
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Jennifer Notariano
(@Jen_Notariano) reported
@googlenesthelp my 3rd gen learning thermostat will not find WiFi as of this AM. Have done all the troubleshooting and resets. The app won’t pick up my Wi-Fi either. Pls help.
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Will
(@WillArakasi) reported
@googlenesthelp I don't need more personal accounts. Accounts don't work together. One account for my Youtube subscription, another account for my Nest, different browser logins, come on! Just fix it!