Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:

Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Englewood, CO | 1 |
Toronto, ON | 1 |
Torrington, WY | 1 |
Derby, England | 1 |
Anaheim, CA | 1 |
Ocala, FL | 1 |
Cuenca, Provincia del Azuay | 1 |
Carolina, Carolina Municipio | 1 |
Minneapolis, MN | 1 |
Lee's Summit, MO | 1 |
Paris, Île-de-France | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jeremy Vitell (@JeremyVitell) reported from La Grange Park, Illinois
@googlenest Hey... I can’t sign in to my account. Your captcha code is not being sent to my email! WTF 🤬 it’s not going to my junk or spam either so don’t try that **** with me! Get rid of your captcha ****! Let me log in or you’ll be tossed the F out of my house!
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kataññu (@LotusGratitude) reported
@googlenesthelp How come my heat bill has doubled since I bought the nest? I called support to help me wire it correctly when I installed it. The whole point of the nest was to save me money not cost me more in heating bills
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Chris Peterson (@peteyreplies) reported
what’s the german word for when you spend two hours on the phone with an incredibly kind/helpful/patient customer service rep who is clearly w/o any power to actually help you because the underlying tech is clearly broken and you’re mad at @googlenest but not Philip himself
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Matthew Watkins (@333Matthew) reported
We are struggling to pay our annual Googlenest subscription on Google accounts- is anyone else having a similar problem?
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Lily Lau (@lilylt10) reported
@googlenesthelp Hi there, my Google nest thermostat cannot find the WiFi network. Can you advise how to fix this? Many thanks
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Jeff Lipis (@jefflipis) reported
@googlenesthelp Hi, my nest 3rd generation has lost Wi-Fi ability all of a sudden. I have tried resetting it as well as deleting everything and starting all over. Still have no Wi-Fi. It doesn't even recognize any Wi-Fis throughout the house. Can you help?
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Arun (@arun_ravisankar) reported
@googlenesthelp I have a Nest Thermostat 3.0 and i have been having issues connecting to WiFi. I Have tried all the steps listed in the troubleshooting guide and have not had success in listing any WiFi Network on the thermostat. Could you please help me resolbe the issue?
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Antoine Clément (@antoineclement) reported
@googlenesthelp For the past month or so. Camera keeps going offline. Like 10 times a day. My three Nest thermostats and 6 Protects. No issues. Only the camera. Is it dying ??
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Arun (@arun_ravisankar) reported
@googlenesthelp I have also tried to connect to my Phone's hotspot, still no luck. Please let me know if you need any information on my device to help troubleshoot the problem.
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Greta (@spec_ops_mom) reported
@googlenest the worst thermostat in the history of air conditioners! I’m on my third replacement and of course I have been waiting FOUR months for it. The worst service and product. I even have a confirmation number! #dontbuynestthermostats
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Jarrod Carpenter (@JarrodCarpenter) reported
@googlenesthelp Hi! My Nest thermostat just randomly lost connection to WiFi and now it won't reconnect. 2 others in the house are fine (as are all other WiFi devices). Help!
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Scott DeNicholas (@scottdenic) reported
@googlenesthelp I am having the same issue. My thermostat will not let me see any networks to connect to. Nest learning thermostat 3rd generation. Any advise.
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Jeff Lipis (@jefflipis) reported
@googlenesthelp need help with my nest third generation thermostat. It has lost Wi-Fi support. Jeff Lipis 949 378 6826
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son nguyen (@son_bbq) reported
@googlenesthelp I am systems administrator so don't try to waste people times by saying we got to dig deeper. The device is defective, it consistently fails to connect a working home network, it fails to connect to the my hotspot. Apparently others users are also experiencing this same problem.
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OzNigel (@OzNigel) reported
@BroHilderchump @googlenest We should be able to fix it easily. Just post your username and password and we will get it sorted for you.