Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jonathan Rawle
(@rawlejon) reported
@googlenest @dt02400 I have the same issue, and so do many people in the UK on Twitter and elsewhere. History disappeared 3 days ago. Clearly an issue with your servers and not with individual thermostats so please fix it rather than blame customers' setups!
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Kim Williams
(@kdrlwilliams) reported
@googlenesthelp regarding the Nest Thermostat, I’m having the same issue as well- No energy history. I’m chiming in because this is CLEARLY a Google Nest issue, many have the exact same problem. Respectfully, please simply acknowledge the issue on the Google side & fix. Thanks
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Jonathan Rawle
(@rawlejon) reported
@Bigbadbaz3 @googlenest It seems to be a general problem with Google Nest's servers. I and many people in the UK have the same issue. History disappeared 3 days ago. It's not a problem with your new thermostats. Google need to fix their server issue!
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[mcp]
(@BoothNinja81) reported
from
Columbus, Ohio
@googlenesthelp all of my Nest Cameras have started sending me notifications even though they have been told NOT to send when people are home. This started sometime early this week. 2 neat outdoor cams, an indoor and a Hello all have this issue. The app knows I’m home.
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NICHOLA
(@nichrey35) reported
@googlenest is @Google or @googlenest down. For some reason my home groups been Removed from my home and my thermostat is linked to it. So currently have no heating.
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Kristy
(@KristyKay5) reported
@kdrlwilliams @googlenesthelp I agree 100%!! I refuse to participate in their troubleshooting steps since it's clearly an issue on their side. I've learned from past experiences that it just ends up frustrating me and making me angry.
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Ashley Perssico
(@AshleyPerssico) reported
@googlenest @dt02400 Jumping in to echo @rawlejon and Dave. Nest user here in Massachusetts, USA. My iPhone shows Wednesday Jan 20 as the last day of history, my SO’s shows Thursday Jan 21 (or DID… until he restarted his phone and now it’s showing NOTHING in history). Clearly a server/cloud issue.
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Jeff
(@UseJeff) reported
@adamlaiacano @googlenest Also linking them to a subscription is also a nightmare. Especially when you move or introduce a new hardwares in to the eco system
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Robert Remick
(@apfire21) reported
@googlenesthelp my nest thermostat is not connecting to wifi. I've tried resetting everything along with a factory reset. Still not working
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J.T. O’Malley
(@jt_omalley) reported
@themovieguy73 @googlenesthelp I have the same problem. Nest thermostat history stops as of 20 Jan. Thermostat is still functioning fine. No network changes, no outages. I’m in USA
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Kristy
(@KristyKay5) reported
@googlenesthelp I have Nest Learning Thermostat. App shows no data after Jan 21. If I login via web, History says "Welcome to Energy History. Check back tomorrow". I'm not the only one with this issue so I am assuming it is a problem on your side. Look forward to seeing a fix.
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Nephi Wright
(@nephiw) reported
In December I bought a new @googlenest learning thermostat from the Google Store. When connected and installed it repeatedly reboots every 5 to 10 minutes. I hired a certified nest installer to make sure I did everything correctly. I did. The problem was unsolved.
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Geovanny Henein
(@GeovannyHenein) reported
@googlenesthelp my nest thermostat 3rd generation WiFi is dead I can’t see any network, I tried resetting the system and everything. Still didn’t work. Please help
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Brandon Angelakos
(@bangelakos) reported
@googlenesthelp One was about 3 weeks ago but I don’t have the exact date since removing and trying to re-add. The second has been offline for 6 days.
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Austin.
(@aje4789) reported
@googlenest Will not find any networks. I’ve reset to factory defaults and gone through all the troubleshooting with one of your agents. Seems like it’s a known issue based on what I’m reading all over the internet. Unfortunately I’m out of warranty.
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