Google Nest Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kimber (@KimberA777) reported 1 minute ago

  @chiIIum @Google @googlenest MY OPINION-Actually, there is a lot more footage that won't be released due to: (1) it will not help in identifying any of the suspects (2) it's being blacked out because it shows Nancy being walked out the front door (3) it could be detrimental to the case.

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  Ed Piotrowski (@EdPiotrowski) reported 2 minutes ago

  @johncu71 It’s a ring camera in night mode. @googlenest still far better but sucks that they don’t have time lapse like they used to. When will those capabilities return Google?! Please fix it!

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  Danny S (@mikeybye22) reported 3 minutes ago

  Done with you @Google @googlenest, bricking remote connectivity to perfectly working Gen1/Gen2 Nest thermostats and forcing hardware upgrades that aren't needed? Go **** yourselves. I'm replacing ALL of my Google/Nest devices in my properties with Ecobee. 🙄🖕🖕🖕

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  Kevin (@McNamara_Group) reported 5 minutes ago

  @googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.

• 
  Bryan Davis (@brycdavis) reported 5 minutes ago

  @Google @googlenest Nest devices are trash lately....Please fix

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  Barron (@mobn28) reported 6 minutes ago

  @googlenesthelp I have having trouble connecting my Nest Thermostat to my wifi. Everything in the house finds WiFi. I tried rebooting everything and still nothing. I’m not sure what my next steps would be. Thank you for any help with this.

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  brn (@Von_der_Land) reported 7 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes **** valuable.

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  Green 6382 (@DbeanB51341) reported 7 minutes ago

  @zerohedge @googlenest @Google Why did you ask the ******* FBI for help genius?

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  The nasty riff, but slower. 🇵🇸 🇱🇧 (@nastyriff) reported 8 minutes ago

  @JeffDean Bro, I just want my @googlenest speaker to stop saying "Sorry, I don't understand". You broke it. Fix it. Get Gemini on that. And play the damn song I ask for, not a remix radio station.

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  cesar (@Ceedizzy1) reported 8 minutes ago

  @googlenesthelp I need help, my nest thermostat lost wifi and I did everything and can't get it to work again. The thermostat works but no wifi connectivity. Did a reset , reset account connections, rebooted modem and router. PLEASE HELP!!

• 
  Dr. Bill Davis (@Dr_Bill_Davis) reported 16 minutes ago

  @googlenesthelp Hi Google Nest Support — I requested a phone callback through the official Help Center for my Nest Wi-Fi Pro issue, but never received the call. I’ve tried multiple times with no follow-up. Can you help escalate this or advise the best next step to reach a live support agent? Thank you.

• 
  DavidLinguist (@DavidLinguist) reported 17 minutes ago

  @DH5tv @googlenesthelp Same here. And when I try with a web browser, rather than the app: "Oops! We encountered an error. Please try again."

• 
  Jose (@joseyawar87) reported 17 minutes ago

  @googlenesthelp My Google Nest 3rd generation won’t connect to my Wi-Fi or sync to my phone. I reset the settings, restarted it, and even changed my router password, but I’m still having the same issue. It powers on but does not connect to the internet.

• 
  Sam Modell (@samboni96) reported 18 minutes ago

  @googlenest Nest app isn’t working. Can’t login and I know my info is correct.

• 
  Mark Nusbaum (@markjoby33) reported 22 minutes ago

  @googlenesthelp Hello, I have a recurring issue with my camera flood lights, the lights work but the app does not show the lights. Whenever I call support they ask me to reset the camera which I have done multiple times. I was told it is an issue that upper mgmt is aware of it,