Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Shawn Terrell
(@Shorty44444) reported
from
San Francisco, California
Have had the worst experience with @googlenesthelp after 5 months a ‘supervisor’ called me back to inform me they won’t replace my defective google wifi units. Wouldn’t share his info or allow me to speak with his supervisor. I haven’t experience this level of service maybe ever
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CD Marte
(@cdmarte1) reported
@googlenesthelp wasn't expecting my fav company not to get back to me on a pending issue with a nest cam 2nd gen... Match the dots, find me.... #help #workswgoogle #waittimes 🤔
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(((DJAnyReason)))
(@DJAnyReason) reported
@googlenesthelp @TPLINKHelp Last few days, when I ask my Google Nest speakers to turn on or off Kasa devices they do so without a problem, but then say "Sorry, I couldn't reach TP-Link Kasa" Seems like some sort of communication problem between Google Home/Nest and TP-Link Kasa?
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Jeremy
(@JEREMYArmbriste) reported
@googlenesthelp I have a nest learning thermostat and for some reason, it has lost the ability to see wifi. I have 2 in my home, the second one is fine. I tried resetting the wifi, the device, and everything else I can think of. Please help me reconnect it.
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deejaye
(@sweetdandan) reported
@googlenesthelp Happy GOOD Friday! Trying to figure out how I obtain, per Rishi Chandra’s post on 9/29/21, a free additional charging cable as I just received my Nest indoor/outdoor 3-pack cameras; chat on the website is unavailable? Help!
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Matthew Badowski
(@Badow723) reported
@googlenesthelp the nest app keeps freezing after only a few minutes of viewing our cameras, I matter which device we use. Please help
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Luis Vihern
(@LuisVihern) reported
@googlenest i need help
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Torrey
(@t_cardinalli) reported
@googlenest Please fix your doorbell app. I have the premium version yet no videos ever replay, only thumbnails. Always loading, good tool but you guys can do better when it comes to peoples safety.
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Claudia Bronzeworth
(@JusPrettyMe) reported
I hate I bought this #GoogleNest ****. The cameras are offline way too fkkn much. The thermostat fkkd up my system and I had to have my home warranty ppl replace it. I ONLY like the hub. The rest of this **** pure trash.
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RoastMeat
(@RoastMeat1) reported
@googlenesthelp my heat link is dead, it’s 1am, I’ve been working 15 hours and have no hot water! I’m sick of your heatlink faults help asap!
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Mr N. Ormal
(@benjaminsinger) reported
@googlenesthelp Hi I’m not sure at this point. My two cameras dropped off last night at the same time, and are showing as offline despite being plugged in, on Wi-Fi and still on the same account. Meanwhile another duplicate home property has appeared in my nest app that has no devices attached？
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OldGreggStonks
(@tradi_b) reported
@googlenest your service since the changeover has gotten worse and worse by the week. It’s almost criminal to charge people the amounts you do for the cams and have such **** service.
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Micky52
(@Micky5211) reported
@googlenest @madebygoogle Support for these products is terrible since google bought them
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weezlebois
(@weezlebois) reported
@googlenesthelp i need help. our nest thermostat will NOT whatsoever connect to our wifi. I went thru the entire troubleshooting series last night. NO GO. Our wifi is perfectly fine, no other issues.…continued
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huckleberry finn
(@laelapsthedog) reported
@googlenesthelp just have to say your team may be a bunch of monkeys because your software is true bullshit and you don't offer comprehensive refunds for your products. **** your collective mothers.
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