Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • moleman108 Chris Newsome (@moleman108) reported

    @googlenesthelp I've had it for about 4 years. It's the standard (not the "E") model. We just noticed it today, but the app says it's been offline for more than a day ago. It does have software version 6.2.22 on it.

  • ground_uncommon Uncommon Ground ⚠️ This ain't no disco. (@ground_uncommon) reported

    @googlenesthelp Only three of these are local. Others at other locations. The three local cameras: Nest Cam A00005 2 of these cameras no longer have audio. 1 still has audio. Have tried using 2 iphones and 2 ipads. This problem started 11/27/21 Thanks!

  • TwoHundredFarts Kieran (@TwoHundredFarts) reported

    @googlenesthelp Hi. My Google Home speaker recently stopped working. The touch display is no longer responsive, not responding to voice commands and showing a clear orange light on the back of the device. How can I fix this? Reboots not working. Ty

  • Sugaku Sugaku (@Sugaku) reported

    @HandyCX @googlenest @Handy I was just on the phone with Leni and she said I need to talk to Gstore (Google Store) to get the installation modified, but the only option I have from them is to cancel. I've cancelled the service and recommending people not use you guys. Horrible service, bad communication.

  • candidevilkid Candid Evil Kid (@candidevilkid) reported

    @googlenesthelp No schedules set - whatever they are! - but I did change the WiFi from a fixed channel to automatic. Would that cause an issue. Do the camera later work better if the WiFi channel is fixed?

  • TwoHundredFarts Kieran (@TwoHundredFarts) reported

    @googlenesthelp Hi, tried this. It doesnt respond to the factory reset. Doesnt recognise I'm holding down the back button. Nothing on the display.

  • brianbesss Brian Bessire (@brianbesss) reported

    @googlenesthelp How about all 14? They all share the same issue -- Google's poor development. Not a help request -- just an extremely well informed gripe. Thanks.

  • jamiwright101 jamiwright10 (@jamiwright101) reported

    @googlenest @jmwein It is absolutely absurd that nest does not support gsuite. We purchased nests for our entire office to help manage our workplace calendars, workplace inter-office video, etc. We will be returning. The echo show supports gsuite!

  • Tank006 Wesley (@Tank006) reported

    @googlenesthelp help with new doorbell! Trying to set it up with existing Nest; nightmare!

  • SchoenfelderBen Ben Schoenfelder (@SchoenfelderBen) reported

    @googlenesthelp hello, been trying to link my google nest protect smoke alarm in google home but when it asks to log into account, it gives the nest login screen not the login using google account screen, ive tried on 3 different devices & i dont have google nest protect account.

  • mikeya710 Michael Alesi (@mikeya710) reported

    @googlenesthelp I noticed a few weeks back that the thermostat went offline, so i just restarted it, but now I realized that it went offline again because it says low battery, and when I look into it, I realized the error code. Nothing has changed in my wiring.

  • Nesnahojk Keith Johansen (@Nesnahojk) reported

    @googlenesthelp 4 or 5 times an hour my thermostat says it has been running too much. It has done this in years past but not quite as bad. It did it immediately upon turning the heat on this year. How do i silence this faulty error message?

  • markwalker_ Mark Walker (@markwalker_) reported

    @googlenesthelp Hi, thanks for checking in. Is it possible to set manual network settings rather than DHCP? Nothing else on my network has issues and the help guides don't fix things long term. So all I can think might help is to move it outside of my DHCP server

  • markwalker_ Mark Walker (@markwalker_) reported

    @googlenesthelp Thanks. In my limited twitter reach, I've had a couple of other people reporting this same issue of the thermostat showing "offline" in the app despite being online. So I don't think it's caused by my network as I did previously.

  • Luke_Guerrero Luke Guerrero (@Luke_Guerrero) reported

    @googlenesthelp with the new Nest cam, I can't issue the command: stream <Camera> on <Nest Hub 1> from a different device (eg Nest Hub 2). It errors saying it "doesn't support streaming to remote screens." This works fine with the old Nest Cameras. What gives?

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