Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • hozo1 howard zoss (@hozo1) reported

    @Google @googlenest Bought a Nest Thermostat. Took 2 months to find someone to install, it doesn't work. Nest support says my voltage is too high. NO WHERE on the box is there a voltage requirement. I cannot return it now nor will Google help. BUY RING, Google ruined NEST. BUY RING

  • troykelly Troy Kelly (@troykelly) reported

    @googlenesthelp What's the best way to get rid of a heap of Google Nest hardware (going to landfill would be bad)? Nest doesn't work with our email addresses because they are Google Workspace accounts. Competitor products work just fine with our email addresses.

  • jos_jaguar Jose Luis Diaz Santaella (@jos_jaguar) reported

    @googlenest March 11th same issue. Totally disappointed

  • NaTwataMatta Dr C.Hard Swype (@NaTwataMatta) reported

    @googlenest my cameras have stopped sending notifications- is there a Server outage ?

  • argylelewis Argylelewis (@argylelewis) reported

    @googlenesthelp tried to post my broken nest at several DHL service points using the returns label emailed to me. None can send it as its an international parcel. tried to create pickup from my address still not working. Can you help me ship this broken thermostat please?

  • Errkal Errkal (@Errkal) reported

    @googlenesthelp That seemed to work so I have a workaround at least until you fix whatever was changed in the last few days :)

  • TheRealHatam harold washington (@TheRealHatam) reported

    @googlenesthelp please help me fix my router

  • JasonJouavel Jason Jouavel (@JasonJouavel) reported

    @googlenesthelp I’ve had a nest heatlink failure (ie no green light, no power). Not easy to get hold of you for help/support. Need a fix/replacement.

  • hozo1 howard zoss (@hozo1) reported

    @googlenest @madebygoogle Bought a Nest Thermostat. Took 2 months to find someone to install, it doesn't work. Nest support says my voltage is too high. NO WHERE on the box is there a voltage requirement. I cannot return it now nor will Google help. BUY RING, Google ruined NEST. BUY RING

  • AlThad Thadius Albert Denton (@AlThad) reported

    @googlenest Sort out the issue with radio stations! I ask to play Hits Radio on @tunein and it plays Gem instead! It was working fine the other day!!! Service through Google speakers is getting worse!

  • kieran_taylor Kieran Taylor (@kieran_taylor) reported

    @googlenesthelp thermostat can’t find -any- yes -any- WiFi. Reset, rebooted, etc. nada. Help?

  • veelee168 Vince Lee (@veelee168) reported

    @googlenesthelp is there any issue with the app? I’ve haven’t been able to log in since yesterday. Keep getting a browser cookie error. Tried un- and reinstalling app. Restarted phone. Nothing works.

  • RiggedTheGameIs Scott Marshall (@RiggedTheGameIs) reported

    @googlenest Really cool how you guys have neglected the app and let it turn to poo. The timeline has clearly been broken for some time now and you guys just ignore it like you do with all your other stuff.

  • tuweets Tushar Bandopadhyay (@tuweets) reported

    @googlenesthelp Ok hold on! I have NO issues with live or recorded video. I have NO issues with WiFi connectivity or device going offline! How is your detection algorithm exactly linked to the distance from the router? I mean, I am interested in troubleshooting, but please make it look legit.

  • veelee168 Vince Lee (@veelee168) reported

    @googlenesthelp Figured out what it is. The new Chrome app in iOS caused the problem. Uninstalled it and was able to log into the app again.

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