Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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TrboMode
(@TrboMode) reported
@NopeNoWayNo @googlenest Did some trouble shooting with GoogleNest and then told this is a problem they are working on a fix for.
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JuicyFruit
(@JuicyFruit527) reported
I had trouble setting up my new google nest hub. Just couldn’t connect to my wifi and I know NOTHING about this stuff. I contacted @googlenest support via Twitter and they helped me step by step and it finally works!!!!
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Solo
(@Gaming_SoloYT) reported
@googlenest Sorry for not replying sooner but I figured out the issue. It’s my internet, it’s acting up because of the weather. Thank you for asking though 👍 and if I have any problems with my chrome in the future I’ll be sure to ask for help.
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K @ t i e
(@KTesque) reported
@googlenest I just haven't had the time to do stuff. I just changed the name of my playlist to Xmas instead of Christmas as a work around. I'd love to help Google because I have all Google products and like to fix issues. If I have time I'll DM you guys. My two-year-old keeps me busy.
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Tiger Daddy
(@JichaMan1974) reported
@googlenest I have done speed tests, to make sure my internet is ok, and it most certainly is. we have 1GB down, and 40MB up. so that isn't the issue. TBC.
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Kaushik Sampath
(@kaushiksampath) reported
@googlenest Sorry but this has been an issue for a long time now. I just don't try casting Prime Video nowadays. Tried from different Android phones and tablets to different Chromecast devices and even on different networks.
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Tiger Daddy
(@JichaMan1974) reported
@googlenest I just resigned up with it on Dec. 02, and it is an onn, and off problem. I would tracerout my connection to the server, but I don't know the IP address, or URL that youtube tv uses for it's streaming. TBC.
-
Adam Coverdale
(@AdamCoverdale) reported
from
Dunton, England
@googlenest I have a Nest Thermostat that it is not working. Looks like the heat link has failed. Why is your support line only open from 9-1pm on Mon to Fri? Heating is important for a household and now I don’t have any until your open tomorrow. Can’t even raise a ticket!
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Другая сторона Земли
(@Yurban) reported
@googlenest So... The problem was solved by my 8 year old daughter. I have two mini speakers paired. I turned off the one that is not the main one. The music from youtube music worked, but the radio did not. Daughter suggested turning on the second speaker - and voila, it worked!
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Nathan Nelson
(@nnelson658) reported
@googlenesthelp my Nest thermostat lost wifi. I've reset my router, reset my Nest thermostat, and all my other wifi devices in that area have no issues finding wifi. Help!
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Sal Farieri
(@SalFarieri) reported
@googlenest Really crazy that you don't have an update even thought the issue was finally resolved last week... After 3 months and a week.
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Cory Wetzel
(@eidas007) reported
Day 1 of tweeting about how @googlenesthelp is incompetent as **** and stole my money.
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cLee
(@cleetwit) reported
@googlenest no change whatsoever. My guess is that u r may now be using Google Podcast only, instead of Apple Podcast, and there’s some glitch with Google Podcast knowing THE DAILY is the NYT’s podcast?
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Karl Billington
(@qualeboy) reported
@googlenest Both of my Google Home Max now have an issue, both the same issue, you play music or radio and they stop after a few mins. The Google Home app does not recognise them. When I factory reset them, the app still cannot add them. This is beyond a joke
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Rhys Morgan
(@f34nor) reported
@googlenest That's not acceptable. Seriously stick a decent engineer on it yesterday. There's no technical, financial, or ethical reason that you can throw some resources at this HORRIBLE problem right now and fix it. Either that or fix Family Link so those accounts can authenticate a .edu