Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • kdrlwilliams Kim Williams (@kdrlwilliams) reported

    @nickpandher @googlenesthelp Still no energy history this AM. Google the email telling me to use the website isn’t helpful, neither the App nor Website show the history. How many people have to say they have the same issue before Google sees this is not a user issue and fixes it

  • daveg2512 Dave Garrett (@daveg2512) reported

    @jim_m7 @googlenesthelp Same issue here. No history since 21/1/21 on Android, iOS and web. Best community reporting the same. Last time I looked at the forum 80+ people have the same issue, not just the UK!

  • b1keridingpinko Doug Massey (@b1keridingpinko) reported

    @zahid_ramzan @googlenesthelp I’m having the same problem in 🇨🇦 and it’s just an issue with the history - available on the thermostat itself but not online or via the app - wifi is working though as i can access the thermostat through the app and online.

  • frank_n_beans21 Andrew Dau (@frank_n_beans21) reported

    @jim_m7 @googlenesthelp Same issue here. Been two weeks. US IOS

  • talktosr Sam R (@talktosr) reported

    @googlenesthelp Engery history not showing since 21st Jan. Is there a problem or is it me?

  • s_godino Sergio Godino (@s_godino) reported

    @googlenesthelp hi! thermostat energy history not working fron day 21 .

  • jim_m7 Jim (Jimmers) (@jim_m7) reported

    @googlenesthelp Hi I also have an issue with history not showing on my nest app or website, looks like you have an issue as theres lots of people on here saying its missing. i have done all the troubleshooting and resets, still not showing.

  • elshout_michiel Michiel Elshout (@elshout_michiel) reported

    @googlenest Well, I don’t think it’t a Chromecast issue. Other streaming media’s (NFL GamePass, Netflix, YouTube, Disney+ etc.) work great! Read a lot of comments regarding these issue with NHL GameCenter. They’re not keen on fixing this issue now for some years.

  • elizgreiner11 Elizabeth Greiner - stay home (@elizgreiner11) reported

    @jim_m7 @googlenesthelp They won't acknowledge this is a global issue. They're individually trying to trouble shoot. It's nonsense.

  • DingoNates Dingo (@DingoNates) reported

    @googlenest Hi there. My Nest thermostat seems to have stopped communicating. The iPhone app the Energy History has no updates since last Thursday. When I looked on the web interface it says ‘Come back tomorrow to see what your thermostat has been up to’. Help please‽

  • zahid_ramzan Zahid Ramzan (@zahid_ramzan) reported

    @b1keridingpinko @googlenesthelp I noticed my nest went offline for 4 hours last Thursday and been doing it awhile before that.. our WiFi and internet all working perfect. Must be a issue at Google.

  • rufusjones1 rufus jones (@rufusjones1) reported

    Hi @googlenest - your hardware broke down and I was forced to buy new kit and have a plumber install as we couldn’t wait for your replacements in minus temps. You are now refusing to refund us for your broken product. Terrible- actually, zero- customer service. Do you care?

  • caitymk Caitlyn M K (@caitymk) reported

    @googlenest Yes still not working ....

  • wilsosb1 Simon Wilson (@wilsosb1) reported

    @googlenesthelp @Crap_ola I have the same issue. In UK with a Nest Learning Thermostat 3rd Gen. history stopped updating on app on January 20th. History still up to date on thermostat itself. Thanks. Happy for you to get in contact with me.

  • AntBoard Anthony Boardman (@AntBoard) reported

    @googlenest @Bigbadbaz3 I'm also having the same problem, it's been fine for a year then stopped on the 20th of Jan

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