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Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tampa, FL 1
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hesse 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Lisbon 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • JawdatHalabi
    Jawdat Al-Halabi (@JawdatHalabi) reported

    @googlenesthelp I have been having the problem for 3 months , i go thru add product on app and follow the steps . I just tried it again to get you the error message code and it worked . So issue resolved .

  • vivekba97097460
    vivek barman (@vivekba97097460) reported

    @googlenesthelp I m facing issue in google nest hub and I talked with your agent but still no reply from your side .please solve my problem .

  • Badgameuh
    Dan (@Badgameuh) reported

    @googlenest why can’t I purchase a subscription? Constant error code OR-CPMS-03. Tried with several browsers

  • sadiqaliadam
    Sadiq (@sadiqaliadam) reported

    @googlenesthelp Hi, my Nest Thermostat suddenly lost WiFi connection and I’m not able to troubleshoot after several attempts. WiFi networks won’t even show up on the device. Need help!!

  • jacopty
    Luis Alvarez Plata (@jacopty) reported

    @googlenesthelp hey i got a problem with my google nest wifi, it doesn't connect to my modem. It has been working fine for the last 3 months HELP!

  • ToffeeReb
    Rebecca Martin (@ToffeeReb) reported

    I see @googlenest have still more fixed the issue with it constantly disconnecting from Bluetooth then. It drive me bonkers at the end of last year but thought I’d give it another try. 4th disconnection today and I’ve been using it less than an hour.

  • solarpowerspork
    adrienne (@solarpowerspork) reported

    @googlenesthelp hello there! I have a weird gap in my nest doorbell event history - it shows a person event but it doesn’t have any video or a still. Every other event on the timeline is fine, just not this one frame. can you help troubleshoot?

  • theGupsta
    The Gupsta (@theGupsta) reported

    @googlenest @googlenesthelp my nest protect won’t connect after a year. After an hour with support was told “too bad, you’ll need to replace it” If I can’t trust your product and you don’t stand behind it, they’re all going in the trash and you’ve lost a customer.

  • asharinez
    Ashley I. Ariñez (@asharinez) reported

    @ring I use Ring to monitor my elderly parents’ home 14 hours away. The password reset and authentication issue is ridiculous. What’s the point of a monitoring system if I can’t utilize without being at their home? This is exactly why I use @googlenest for my home here.

  • wilkth01
    Tom Wilk (@wilkth01) reported

    @googlenesthelp I recently bought two Nest e Thermostats for my home. One is working perfectly, but the other won't connect to wifi or Nest app. I've tried all troubleshooting steps, but seems the product is defective. Please help!

  • GregMacLeman
    Greg MacLeman (@GregMacLeman) reported

    @googlenesthelp I doubt it. Today’s problem is that I haven’t been able to shower because the hot water ignored the schedule. Read the forums and it could be that away assist was on, so I switched it off. Could be that the water is off, which it wasn’t before I changed assist but switched off...

  • JMP63916915
    JMP (@JMP63916915) reported

    Help! I purchased a @googlenest #googlenestwifi from ebay brand new in January! Past 3 weeks I have constant dropped signals! Xfinity determined modem is fine but the router is the issue. What can I do since i didn’t purchase the Google nest WiFi from a retailer? Warranty? #wifi

  • mattyballgame72
    Sarge_72 (@mattyballgame72) reported

    @googlenest Extremely poor customer service. Refusing to refund or credit for a thermostat that isn’t compatible with my house. Mislead about ‘No C wire needed’ @bbb_us

  • papasolana
    papa sol (@papasolana) reported

    @googlenesthelp @gmail I need help. Can you help?

  • covertks
    COVERTKS (@covertks) reported

    @googlenest @googlenesthelp @madebygoogle Help!!! One of my thermostats went offline when I lost power the other day and I cannot get it back on to wifi after following all the reset

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