Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Gateshead, England | 1 |
| London, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Chris.Kilduff
(@kilduff_chris) reported
@googlenesthelp Heatlink has power supply but no lights on, can't turn heating on with button in center of unit as unit completely dead. Unit cannot be reset by any method on help pages so needs replacing. Cannot find just the heatlink to replace failed unit.
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Sean Dalgleish
(@DalgleishSean) reported
@googlenesthelp Done that, but unfortunately the issue is present
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Brian Feagley
(@brianfeagley) reported
@googlenest your new cameras and app our awful. The nest app works MUCH better then google home. Slow loading times, new camera only works on home and not nest like the rest of my cameras. And forget the history, just spins. Lord help me if I ever need to see the history. #google
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glunx
(@Glunx123Glunx) reported
@MattJThompson @googlenesthelp Same issue on my Google home and BBC (only). My Nest Mini's all work fine.
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TravelingMan
(@Traveli34791922) reported
@googlenesthelp One of my cameras is constantly going offline. I've reset the camera, removed it and added it again, but still having issues. Can you help this person in need?!
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Living_London
(@James_on_wheels) reported
@googlenesthelp @weecuppatea Same issue here. Google Speaker. UK. @BBCRadio2 no sound. System firmware version: 264660. Cast firmware: 1.56.264660.
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TravelingMan
(@Traveli34791922) reported
@googlenesthelp I think I got it fixed thanks to your help. 👍
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DianaSilver
(@dianasophie15) reported
@googlenesthelp It was not heating at all. Furnace wasn’t running. That is part of my problem.
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Andrew Stephenson
(@BBNcrazy) reported
@googlenesthelp hey, guys I need some help. My Nest Thermostat will not connect to my wifi after almost a year and a half of working just fine. No internet issues, all other devices are great. Can you help?
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Anastasia
(@case_annie) reported
The fact that I got my electric bill down from over $300/mo to less than $70 this month by installing @googlenest and cleaning my dryer vent out is insane 🤯
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Hughes
(@_Hughes_T) reported
@googlenesthelp your customer service is terrible
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Jason Smith
(@JasonSm55608523) reported
@Theshantelhear3 @googlenesthelp Michael can fix your account.. Dm him via whatsapp..+1 413-648-4152
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Steven Mayotte
(@stevenmayotte) reported
@googlenesthelp hey goggle. My nest thermostat is no longer connecting to my Wi-Fi network. Please help.
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MattJThompson
(@MattJThompson) reported
@googlenesthelp Hi. Google Nest won't play BBC Radio 2. Say "Hey Google Play Radio 2" it responds with "Streaming 88-91 FM BBC radio 2" but nothing plays, can play on phone using BBC Sounds app and cast to Google Nest ok. Based in the UK. Been an issue for about 5 days. Help!
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Mark Time #RejoinEU #FBPE #FBPPR
(@dojjey) reported
@zedsmiles @BBCRadio3 @googlenest Use BBC sounds on your phone to cast to your google speakers until the issue is fixed. More than likely a BBC issue.
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