Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • mydogespacex MyDogeSpaceX (@mydogespacex) reported

    Hey @googlenest, Help me find this girl

  • adlingtont Adlingtont (@adlingtont) reported

    @tweethue @googlenesthelp Been unable to control hue via Google home for a few days. Lights not responding in home app. Unable to remove them, they are not listed under linked services. Unable to add the service, drops back to the set up device screen when logging into hue. Help

  • cathalos Cathal O'Sullivan (@cathalos) reported from Dublin City, Leinster

    @jamesyob @OffTheBallAM @googlenest Don't know what you mean by losing the cast on another person. If you leave the room, you turnoff the cast and listen on your phone! Not sure what the problem is 🤷

  • Panatl Pan (@Panatl) reported

    Avoid buying @Google @googlenest products ... total trash ...wasted $$$ on nest camera ...

  • Panatl Pan (@Panatl) reported

    @googlenesthelp The worst camera ever...waste of $$$

  • joycedillard Joyce Dillard (@joycedillard) reported

    @googlenesthelp We have 2 Nest thermostats and the upstairs thermostat has been offline for awhile. I’ve done all the troubleshooting. We just got a new router today and everything else in the house is working fine. It still won’t recognize any networks. Please help!

  • WillRoalfe Will Roalfe (@WillRoalfe) reported

    @googlenesthelp I’ve got an issue with my current generation Nest Learning Thermostat - it cannot find any wifi networks (having been working fine for several months) and none of the online troubleshooting works. Please help!

  • Haider19159997 Haiderkhan (@Haider19159997) reported

    @googlenesthelp hi My Google nest no longer connects to my WiFi. I rebooted the WiFi and router. Then reset the nest. Nothing worked. Can you help

  • KiLL_PHiL_VoL_1 Phil (@KiLL_PHiL_VoL_1) reported

    @googlenesthelp my nest thermostat has lost wifi connection and even after restarting its unable to find the network despite all other devices have 5 bars/full strength connection. Reading online seems to be a known issue with certain batches? Thanks

  • mp22iw Wissam E. (@mp22iw) reported

    @googlenesthelp my Nest WiFi thermostat 3rd gen won't detect my wifi network when other devices do. I've read this is a known issue and looking for support please. I've so far restarted router and all Nest thermostat settings still "no networks available".

  • charleskoh Charles Koh (@charleskoh) reported

    @googlenesthelp 3 of my devices stopped working. Please help.

  • MattDaniel3 Matt (@MattDaniel3) reported

    @googlenesthelp I have checked the settings on my Wi-Fi router, I have other Nest products that are working fine. This Nest thermostat is not working properly.

  • cryptolones cryptolones (@cryptolones) reported

    @googlenesthelp Gen 2...I’ve tried to fix several times without success. Reset, restart, etc.

  • ajmhtg_ltd Alex (@ajmhtg_ltd) reported

    A big Thankyou to @googlenest for sorting out a WiFi issue with a unit I installed 9months ago. A few tests confirmed WiFi fault with the unit, and sending out a replacement 👏🏻👏🏻 to customer ... service at its best

  • blkbassman67 Sean E. Anderson (@blkbassman67) reported

    @emily_georgina_ @googlenesthelp Having the same issue only after 5 months very frustrating

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