Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • pozipie Rosie Brown (@pozipie) reported

    @googlenesthelp @Bradders1012 Anna did you ever get anywhere? I have been waiting for google nest support to get back to me for the past three weeks! I chase every other day or so but they just seem to be totally unwilling to even respond let alone help.

  • J_88_P J.Pak (@J_88_P) reported

    @googlenest Tried my old firestick and its working, so the internet isnt an issue. The chromecast isnt working.

  • StevensMyName Steven (@StevensMyName) reported

    The fact that you can never get the same response from 2 @googlenest support agents and what they say conflicts with the written page is why I’m hating @Google. Good thing I have until Saturday to return the WiFi and point. Not worth wasting my time if its not going to help

  • Bradders1012 Anna Bradley (@Bradders1012) reported

    @pozipie @googlenesthelp It’s so incredibly frustrating, I thought my issue was resolved with the promise of a replacement part for the heatlink on my thermostat after 2hrs on the phone but I need to fill in an authorising email that hasn’t been sent to me. Fuming

  • naresham Naresh Motwani (@naresham) reported

    @googlenest Those are workarounds which will clear the issue... The reason I have highlighted is for Google to clear the bugs...

  • stanemly Stan the Bailman (@stanemly) reported

    @googlenest So the customer service still continues to be bad. Im being told they are investigating the notification behavior. Apparently they have been investigating since 12-19-2020.

  • indycoreyharris Corey Harris (@indycoreyharris) reported

    @googlenest No. The problem isnt in connecting to the chromcast. It connects to the app. When I try to play the game it gives me the "... media not available on chromcast." I was able to watch some small clips from the app though.

  • brandoNyc Brandon P. (@brandoNyc) reported

    @googlenest Thank you it will really help because it would make my chromecast like a cable box.

  • scottisadrummer I am a drummer (@scottisadrummer) reported from Jersey City, New Jersey

    I finally asked @googlenest to stop giving me all these endless tips (you can ask me about your day....) And she snarked me! "I'll help by not being helpful." A good start, Googleator.

  • AAwd47 AustinAWD47 (@AAwd47) reported

    @googlenesthelp hi there, my Google nest thermostat has lost wifi for the past four days now. Tried everything from rebooting the router, Uninstalled the nest from everything. Can you help?

  • timur_erhan Erhan Timur (@timur_erhan) reported

    @googlenest someone is messing with the servers tonight because all my all of my google nest products keep going offline/online/offline and this has nothing to do with my internet services.

  • J_88_P J.Pak (@J_88_P) reported

    @googlenest Please get an update for the system to fix the bugs, its been operating slowly for the last week or so and its been clear that the system/firmware needs updating.

  • slug56 Stuart Leader (@slug56) reported

    Hi @googlenesthelp. I'm in the UK with an open-vented Y-Plan system with heat-only boiler and hot water cylinder. Got a Nest 3rd gen stat already. Looking at Intergas boiler for OpenTherm support. Can't find any info if OpenTherm works on Y-plan configuration? Can you help?

  • EnnuiPrayer Gwimo (@EnnuiPrayer) reported

    @googlenest Router is in the next room. I just reboot it every morning. I've had this issue since I received the device.

  • KeeperOfSheep East meets West (@KeeperOfSheep) reported from Edmonton, Alberta

    @googlenest why oh why do you use a heating and cooling schedule, but then put the fan schedule all on its own. Let users schedule a fan event before a heating or cooling event to help regulate temperature. It's limiting and a disjointed user experience

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