Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Dadtagonist Kites, Cops, Coffee (@Dadtagonist) reported

    @googlenesthelp I've done every troubleshooting step I can find, and most recently I've reset each device to factory then deleted and made a new "house". Same issue.

  • PwnProblems Akita (@PwnProblems) reported

    @snaggs816bit Nice, I’m on my second smart thermostat, had a @googlenest before, worst product I have ever, ever, owned. Just never purchase a Google Nest if you enjoy a relatively stable level of sanity.

  • Scribblr_42 Ravi Mistry (@Scribblr_42) reported

    @madebygoogle @googlenesthelp I’m having trouble with my Heat Link, it’s stopped lighting up & receiving any signals. Can you help?

  • Ms_Pres Ben (@Ms_Pres) reported

    @googlenesthelp Mine is not working and I’ve DM’d you. Waiting 🙄

  • TheGrumpasaurus The Chumpasaurus (@TheGrumpasaurus) reported

    @googlenesthelp It was a mistake to bring these **** heaps out of storage and set than up again... They're unusable as the wrong one responds EVERY SINGLE TIME. It makes no difference how close or far away I am, the wrong one responds always. Always.

  • jinshen_cn Jin (@jinshen_cn) reported

    @googlenesthelp @MyrnaBreitbart my nest thermostat is offline too. It shows offline on the phone app as well as on the web page.

  • neeradg Neerad Gupta (@neeradg) reported

    @madebygoogle @googlenest Nest thermostat is acting weird suddenly, water heating is not kicking in as per the schedule and taking chilly showers is not pleasant in mornings…Can anybody at google help?

  • TheGrumpasaurus The Chumpasaurus (@TheGrumpasaurus) reported

    @googlenesthelp I had to restart the office speakers because only one was working and now they won't play any music! These are garbage.

  • 67ives karen ann ivory (@67ives) reported

    @googlenesthelp Nope. App just says offline but thermostat is working fine and says online. It’s just done it again

  • snaggs816bit Snaggs_appusseven🃏🕹🎮🍀 (@snaggs816bit) reported

    @PwnProblems @googlenest I seen you saying that was terrible.

  • thenewsimon Simon Wilson (@thenewsimon) reported

    Does anyone know if the Yale Nest locks are compatible with anything else? I regret buying them now, they have stopped working due to some issue with @googlenest

  • j3rm Jeremy Wesley (@j3rm) reported

    @googlenesthelp Uh, Yea, thats what I said.. You should fix that limitation. Considering returning if it is not on your road map to fix.

  • lennyvialpando Lenny (@lennyvialpando) reported

    @googlenest @madebygoogle lol, I just called so they would turn on my outdoor cameras to record, it’s a service, the guy asked if I had power to them, as I told him earlier, cameras are set up, app on phone, just want the feature to get them to record, not just a still picture, he hung up on me!! Wtf

  • MyrnaBreitbart Myrna Breitbart (@MyrnaBreitbart) reported

    @googlenesthelp The Nest app on my iphone no longer communicates with my Nest thermostat so I cannot monitor or change temperatures from the iphone. The thermostat on the wall is working perfectly manually. This problem seemed to happen when Google took over Nest.

  • wootten09 Eamonn Wootten (@wootten09) reported

    @googlenesthelp Hi, have checked the breakers/switches and nothing has tripped. The boiler is working fine and has power. The issue is the heat link

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