Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • thisisusnow18 This Is Us Now (@thisisusnow18) reported

    @googlenesthelp my thermostat stop working for some reason it is not connecting to wifi or can't find any networks I have reset the device and reset my modem and I'm not having any luck please help

  • CL76147530 CL (@CL76147530) reported

    @googlenesthelp including a 5+ old Nest Protect have no problem staying on wifi. It’s a Gen3. Model number says Backplate-5.4 under technical info. Let me know if I can look for more info.

  • jakefentonaz . (@jakefentonaz) reported

    @googlenesthelp Yes they are offline I’m the next app. They keep connecting and disconnecting to the network. I’ve reset my wife and turned off and turned on every device in the home

  • lowwhistler Wayne Smith 🇺🇦🇪🇺 (@lowwhistler) reported

    @googlenesthelp can you help with a month old Learning Thermostat that cannot connect to wifi? Done all the troubleshooting steps, didn't work

  • lorriemeyer Lorrie Meyer (@lorriemeyer) reported

    @Lenodski @googlenesthelp I’m having the same problem for about a week now. So frustrating

  • BabygirlTash_01 BabygirlTashGaming (@BabygirlTash_01) reported

    I'm debating on streaming right now I want to, But I'm worried about bad Internet. I'm debating on getting the #GoogleNest mesh network, if anyone has it, please give me some insight on it. Currently we have #Starlink, it's not the best connection, weighing my options currently..

  • MarkH7483 Mark (@MarkH7483) reported

    @googlenesthelp They are paired to my phone (Google pixel 5). What trouble shooting steps should I take for the battery drain of 28% off a full charge within an hour, while not listening to anything and just having it in my ear besides running them over with my semi?

  • melaniemorgann melaniemorgann (@melaniemorgann) reported

    @googlenest has the absolute, most terrible scheduling system. It has the least user friendly design I have ever used. Hands down, period. I could not say worse things about it. 0 out of 5 stars.

  • MyVaping Dan @ MyVapingReviews (@MyVaping) reported

    @googlenesthelp HELP! How do I get an update on a support case?

  • naresham NM (@naresham) reported

    @madebygoogle @Google @googlenest I have used Chromecast 3 on Mobile Hotspot for a year or more and it has always worked fine. The problem with this Chromecast-2 is only because it says "This Chromecast was manufactured for a different country & may not be compatible with your Wi-Fi"... Why??

  • ISUSycamores Sycamore (@ISUSycamores) reported

    @googlenest @googlenesthelp stop being stupid and making me sign in every time I open the app, then half the time tell me I have the max amount of homes for an account.

  • CmnSenseIsGone NoMoreCommonSense (@CmnSenseIsGone) reported

    @googlenest I have made way too many phone calls trying to replace a defective thermostat. DO NOT BUY A GOOGLE NEST THERMOSTAT - CUSTOMER SERVICE IS RUDE AND DOES EVERYTHING IN THEIR POWER TO REFUSE TO HELP

  • badbeeech mermaid ∞ (@badbeeech) reported

    @googlenest my nest keeps just turning off. Since the first time it happened it won’t go back online. I did all the trouble shooting. Work for a year no problems now this.

  • TheGrantAustin GrantAustin.eth (@TheGrantAustin) reported

    It is amazing to see how the @googlenest cameras stop recording even though someone is in the frame still. Love having incomplete videos that doesn’t help me solve my issues.

  • CmnSenseIsGone NoMoreCommonSense (@CmnSenseIsGone) reported

    @madebygoogle @googlenest I have made way too many phone calls trying to replace a defective thermostat. DO NOT BUY A GOOGLE NEST THERMOSTAT - CUSTOMER SERVICE IS RUDE AND DOES EVERYTHING IN THEIR POWER TO REFUSE TO HELP

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