Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • t_ruch11 Tom Ruch (@t_ruch11) reported

    @googlenesthelp hello, I am having an issue with my google nest unable to find my WiFi network. My network is working and I have tried the reset function on the Nest. Any help is appreciated

  • thegazzster Gary Jones (@thegazzster) reported

    @googlenest 1/2 Hi Google, I know the doorbell is out of warranty, my point is that it’s a manufacturing problem, at £200 this shouldn’t be a “throw away product” after just a couple of years, and telling me to buy a new one is great for google, not so great for me.

  • GwennoHaf Gwenno Haf (@GwennoHaf) reported

    @googlenesthelp Hello! After a year, our Nest randomly disconnected from the WiFi. We’ve followed all Support steps but to no avail. Please help 😭😭

  • shandunc_ shannon reed duncan (@shandunc_) reported

    Hi just here to say do not, I repeat DO NOT, buy a @googlenest smart thermostat. the one we have is straight garbage. That is all.

  • twit_tawoo Anthony Jorge (@twit_tawoo) reported

    @googlenesthelp I’ve got an issue with my Nest IQ, I’ve seen reports online that there is an issue, but see no official confirmation, can you confirm there is a problem, it seems similar to March’s outage.

  • shanebanegas Shane Banegas (@shanebanegas) reported

    @googlenest I need help powering my Nest Cam IQ over Ethernet. Trying to find the right adapter

  • thegazzster Gary Jones (@thegazzster) reported

    @googlenest 2/2 Very poor customer service from google, considering the Nest Hello is marketed as a superior product to the cheaper Ring Doorbell. How many more are out there with the same problem, quite a few I’m guessing.

  • Jonnskyywalker Jonathan (@Jonnskyywalker) reported

    NEVER buy another Nest thermostat or recommend them. WORST SUPPORT EVER! Going on two weeks of no thermostat replacement while is already warm and have spent hours with support just going in circles. Any other smart thermostats recommendations? @googlenesthelp @googlenest

  • bsrishi Rishi B.S (@bsrishi) reported

    @googlenesthelp Team, am having a major issue with the nest WiFi router that I don’t get internet in a room. This is ridiculous. It doesn’t automatically switch bands..

  • bryde09 Bryde (@bryde09) reported

    @googlenesthelp I’ve reported an issue 3 times now with no help and cannot find a phone number for assistance? Is there a number for customer help?

  • sricher007 Sylvie (@sricher007) reported

    @underwaterryan @googlenesthelp Mine has been going on and offline all afternoon. Any outage issues?

  • adiaditiwari Adi (@adiaditiwari) reported

    @youtubemusic I's facing issue to cast my audio only youtube music to nest mini but your support always transfer my chat to @googlenesthelp and nest help transfer my chat to YouTube music help, but problem not resolve. You guys are wasting my time.

  • justinshuls uhhhhh (@justinshuls) reported

    @zackkanter Poor nest @googlenesthelp

  • Stevv Stephan (@Stevv) reported

    @googlenesthelp Reinstalled both apps. Again at step 2.4 it shows a Nest login screen, but I am using a Google login for my Nest doorbell. When I try to login with my Google credentials it shows a notification that I am using the wrong mail/password.

  • marino1023 Michael Marino (@marino1023) reported

    @verge Why is @googlenest so slow to the game on this? We need a Nest floodlight ASAP

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