Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Check Current Status
Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
Daniel Peretz
(@dsperetz) reported
@googlenesthelp The worst thing is I can't even control it manually...no heat, no A/C, no fan...nothing.
-
dgrant96
(@DevonKGrant) reported
@googlenesthelp my Nest thermostat dropped it WiFi connection a couple of weeks ago. When I try to reconnect, the thermostat cannot find any networks at all. I know my network is up and I have reset the thermostat several times. Please help.
-
CityGasJoe
(@CityGasJoe) reported
@googlenesthelp You made a statement last year that you would be replacing faulty thermostats with the W5 error. Yet you have refused my customer, telling him it is out of the 2 year warranty. Could you clarify.
-
Daniel Peretz
(@dsperetz) reported
@googlenesthelp Hi.All of a sudden the WiFi died in my nest thermostat. I have restarted & reset it, & now it can't be added to the app or even used manually! I have rebooted my WiFi, & it is working fine for everything else, including my other Nest thermostat. Please help quick!
-
Victor Agreda Jr
(@superpixels) reported
@towndrinker @googlenest that's the problem -- this was pre-google (barely) Nest. Google came in, decided they wanted to hoover up more data, and changed the settings irrevocably. Close to monopolistic practice, removing a feature to require a hardware upgrade.
-
Rene Vega
(@rgvega909) reported
@googlenest I’m also having the same issue on multiple apple devices iOS with most current Nest app. App shows thermostat offline but the device itself is online. Additionally Nest cams are working fine.
-
Huge Jones
(@HuwTJones) reported
@googlenesthelp apparently the app has changed over the summer and I'm locked out of my account as I've forgotten the password and it doesn't seem to want to send me a reset email. Please help.
-
Danielle
(@danniegurl) reported
@CoxHelp I got a new router now my @googlenesthelp will go offline 1x a day! This is ridiculous. I forgot the device and reset it up as a new one figuring that would fix the issue. But no! What is the problem I’m beyond frustrated. It worked fine with previous router.
-
Todd Enders
(@toddenders) reported
Hey @googlenesthelp your 2FA service is down.
-
Lee ♿️
(@mrleeleencfc) reported
Ahhh @Google @googlenest. You never fail to disappoint me. Just bought a Nest Protect only to find there is ZERO integration with my Google home hubs. Seriously? How hard would it be to have the hubs announce that the Nest Protect has detected smoke? So poor @googlenesthelp
-
Shawn
(@sktaylor4) reported
@googlenesthelp I need help with e 74 error
-
pluto
(@hammadus) reported
@googlenesthelp I live in the United States and have the forced air. None of the HVAC techs that have come in can fix the issue. The HVAC kind of turns on without prompting and we don't really have control. The Nest unit is just saying E24 no power
-
Steve
(@stephenbarker74) reported
@madebygoogle 3 @googlenest support calls 2 engineer visits paid by me and 4 google emails and you still don’t understand the issue. I have a faulty thermostat heat link that has a stuck relay, confined by the 2nd support agent confirmed this and you are mean to be escalating the issue!
-
christina
(@travelonehappy) reported
@googlenesthelp so 2 factor authentication is still broken for nest and support asked me to try it on an android device when did I become a google employee? Fix 2 factor authentication!
-
Daniel Peretz
(@dsperetz) reported
@googlenesthelp It's a Learning Thermostat, 3rd gen, purchased November 29, 2019 and installed within a month or so after that. I'm in the USA. I can't even get it added to the app. I got an M15 error at one point. But now nothing really.
Check Current Status