Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • TimesEditor Ava Khoshravani (@TimesEditor) reported

    @googlenest I have the same problem, now this week the app is “offline” 💔

  • ChrisLi96627283 Chris Lilley (@ChrisLi96627283) reported

    @googlenesthelp Why can I not rest my nest account. I have sent ten emails to reset password. Still no reply. I have a replacement thermostat as previous one broke down.

  • philooch Philooch 🇺🇸 (@philooch) reported

    @googlenesthelp Still need help :(

  • DuncanJon Jonny Duncan (@DuncanJon) reported

    @madebygoogle @googlenest Hello, my Nest 3rd Gen Thermostat has gone down. Looks like you have an issue with the WiFi chip inside the Thermostat head. Please contact me ASAP as it's not working and I've been trying to get hold of someone from Google. Thanks Jonny

  • DuncanJon Jonny Duncan (@DuncanJon) reported

    @googlenest Hello, my Nest 3rd Gen Thermostat has gone down. Looks like you have an issue with the WiFi chip inside the Thermostat head. Please contact me ASAP as it's not working and I've been trying to get hold of someone from Google. Thanks Jonny

  • kbraun228 Kevin Braun (@kbraun228) reported

    @googlenest @madebygoogle very frustrated dealing with customer service troubleshooting a Nest IQ camera..how can I get some real assistance with a camera not working properly but still under warranty?

  • TheRealHatam harold washington (@TheRealHatam) reported

    @googlenesthelp please help me fix my router

  • Sabadelllo Jesper Persson (@Sabadelllo) reported

    Any1 else having problem with @googlenest Outdoor Cam not saving important events after switching from their old CONTINUES VIDEO RECORDING sub to their new EVENT BASED RECORDING. I feel that the Google Support not taking this saftey issue seriously. 4 month without solution...

  • MovieNerdGamer MovieNerdGamer (@MovieNerdGamer) reported

    @Honeywell_Home it has been two weeks. When are you going to fix your app connectivity for the thermostats???? Do I need to start filing complaints with the @bbb_us or just replace your crap tech with @googlenest equipment??

  • veelee168 Vince Lee (@veelee168) reported

    @googlenesthelp is there any issue with the app? I’ve haven’t been able to log in since yesterday. Keep getting a browser cookie error. Tried un- and reinstalling app. Restarted phone. Nothing works.

  • doghandleruk Paul (@doghandleruk) reported

    Anyone else had a problem with a @googlenest thermostat and @TPLINKHelp Deco system coexisting? Mines been fine for months, and now all of a sudden both have become unstable with no system changes. Nest drops the heatlink, and deco drops the mesh.

  • augustob96 🙂 (@augustob96) reported

    @googlenesthelp I need help with my google nest gen 3 thermostat it won’t connect to wifi

  • argylelewis Argylelewis (@argylelewis) reported

    @googlenesthelp tried to post my broken nest at several DHL service points using the returns label emailed to me. None can send it as its an international parcel. tried to create pickup from my address still not working. Can you help me ship this broken thermostat please?

  • hozo1 howard zoss (@hozo1) reported

    @googlenest @madebygoogle Bought a Nest Thermostat. Took 2 months to find someone to install, it doesn't work. Nest support says my voltage is too high. NO WHERE on the box is there a voltage requirement. I cannot return it now nor will Google help. BUY RING, Google ruined NEST. BUY RING

  • hozo1 howard zoss (@hozo1) reported

    @Google @googlenest Bought a Nest Thermostat. Took 2 months to find someone to install, it doesn't work. Nest support says my voltage is too high. NO WHERE on the box is there a voltage requirement. I cannot return it now nor will Google help. BUY RING, Google ruined NEST. BUY RING

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