Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| San Jose, CA | 2 |
| Chicago, IL | 1 |
| Elk Grove Village, IL | 1 |
| Enid, OK | 1 |
| Santiago, Región Metropolitana | 1 |
| Santa Ana, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp I also have a neat doorbell as you saw from my last compliant. It is failing too. I brought both 2 years ago (August 2019). You guys told me it was sun damage and that you won’t help me further.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp I will likely delete my entire home and start from scratch but I felt you needed to know this needs to be fixed since I will only solve my personal issue but your platform will stay glitchy.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp The problem is I make changes on Google Home and on Tuya but Google Assistant won't sync the new information even if I use "sync all devices" on each and every Google Nest Hub / Speaker. I'll try the power cycle to see if it helps.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
Hi @googlenesthelp! I switched two rooms (bedroom and second bedroom) and renamed their corresponding lights. It shows ok in the app but when I give a voice command it always toggles the second bedroom light on/off never the "bedroom" light, no matter what I do. How to fix?
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NunesAlmondMilkCow
(@almond_cow) reported
@googlenesthelp Hi Nest Help, Today my nest thermostat disconnected from the wi-fi and will not reconnect. I've tried every troubleshooting step and still nothing. Please help.
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp Yes. I’ve tried everything but I can’t get any wifi signal out of the thermostat. The help docs on Google’s site were not helpful.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp Also, sometimes I buy and return a device I didn't like, Google seems to keep some phantoms hidden and complain from time to time device X or Y isn't found, but it's not listed for me to remove so I keep getting those error messages.
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Richard Doxey
(@DoxeyRichard) reported
@googlenesthelp please can you help with my nest learning thermostat - it has recently lost wifi connection and won’t reconnect! All other devices in the house work, and despite countless resets…. Still nothing 😡
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steelgrooves
(@capitaltechno) reported
@kris_roge @GELighting Sorry to say but your Google Home is the real problem. Been using C by GE for years and connectivity issues always rooted in @googlenest so called made for Google’s BLE module. 🙄
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CAA
(@CAAnderson20) reported
@googlenesthelp just had a nest representative try and assist technical issues on my nest protects. Told me he couldn’t help and disconnected call. Is this the customer support google provides? What a joke.
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ᴹᵃᵗᵗ
(@HearITfromMatt) reported
@googlenesthelp It first occurred during the first week after installation. Has happened sporadically between then and now eg 1x every 6 weeks. Nothing has changed in notification settings. Usually notifications are 1-3 seconds after actual event, which is fine. This week has been poor perf.
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(@madtantrik) reported
@googlenesthelp Nest learning thermostat. “Thermostat offline”. “Unable to connect”.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp Yes, I did that multiple times on all my Google Hubs, the error persists. Weird the devices show their correct names and they're in the correct rooms, which also have correct names in the app but voice commands aren't properly assigned.
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NunesAlmondMilkCow
(@almond_cow) reported
@googlenesthelp It has been installed since end of June. Rebooted router and wi-fi. Rebooted nest. Nada. But you know about this issue with nests disconnecting from wi-fi. And I told you I went through all the steps. What gives?
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp Solve this problem without making me chase you or jump through hoops or im going to switch. That’s all there is to it.
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