Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Laurel, MD 1
Gateshead, England 1
London, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • bangelakos Brandon Angelakos (@bangelakos) reported

    @googlenesthelp Two Nest Learning Thermostats (3rd gen) have given me the w5 Wifi error. I have gone through the steps to restart, reset wifi and reset the whole thing with no luck. Help!

  • andyyang Andy Yang (@andyyang) reported

    @googlenesthelp Learning Thermostat. Located in USA. I looked at your Tweet history and see that several other people are experiencing the same problem.

  • apfire21 Robert Remick (@apfire21) reported

    @googlenesthelp my nest thermostat is not connecting to wifi. I've tried resetting everything along with a factory reset. Still not working

  • richard_glover Richard Glover (@richard_glover) reported

    @googlenesthelp Is there a solution to the problem? Seems quite widespread by all the tweets about it.

  • AKtech2021 AK (@AKtech2021) reported

    @googlenest facebook should update and fix their **** app

  • elizgreiner11 Elizabeth Greiner - stay home (@elizgreiner11) reported

    @googlenesthelp I've done all of this. You clearly have a bigger issue if many many other people are having the same issue...

  • kdrlwilliams Kim Williams (@kdrlwilliams) reported

    @googlenesthelp regarding the Nest Thermostat, I’m having the same issue as well- No energy history. I’m chiming in because this is CLEARLY a Google Nest issue, many have the exact same problem. Respectfully, please simply acknowledge the issue on the Google side & fix. Thanks

  • KristyKay5 Kristy (@KristyKay5) reported

    @kdrlwilliams @googlenesthelp I agree 100%!! I refuse to participate in their troubleshooting steps since it's clearly an issue on their side. I've learned from past experiences that it just ends up frustrating me and making me angry.

  • AshleyPerssico Ashley Perssico (@AshleyPerssico) reported

    @googlenest @dt02400 Jumping in to echo @rawlejon and Dave. Nest user here in Massachusetts, USA. My iPhone shows Wednesday Jan 20 as the last day of history, my SO’s shows Thursday Jan 21 (or DID… until he restarted his phone and now it’s showing NOTHING in history). Clearly a server/cloud issue.

  • elizgreiner11 Elizabeth Greiner - stay home (@elizgreiner11) reported

    @googlenesthelp My nest history is missing for the last three days. On the app and browser. It looks like others are having this problem. Can you address this?

  • HThomasCaton Tom Caton (@HThomasCaton) reported

    @googlenest Its frustrating that they can sign in on other tvs, chromebooks at school, tablets, phones but not the Google TV in our living room while under "Family Link Supervision."

  • HThomasCaton Tom Caton (@HThomasCaton) reported

    @googlenest That worked with my wife's account o was able to do that but my none of my children's accounts will sign in that way...

  • bangelakos Brandon Angelakos (@bangelakos) reported

    @googlenesthelp One was about 3 weeks ago but I don’t have the exact date since removing and trying to re-add. The second has been offline for 6 days.

  • gang__green Gang__Green (@gang__green) reported

    @KristyKay5 @googlenesthelp Same issue here

  • mike_mccall10 Mike McCall (@mike_mccall10) reported

    So @googlenest was $10, introduced a “new” plan for $12. Then raised the current subscription to $20 to force you to upgrade. **** off.

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