Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New Delhi, NCT 1
Plymouth, MA 1
Fruita, CO 1
Columbia, MO 1
Dodge City, KS 1
Atherton, CA 1
Nashville, TN 1
Portland, OR 1
Atlanta, GA 1
Staten Island, NY 1
Berthoud, CO 1
Brooklyn, NY 1
Edmonton, AB 1
Maple, ON 1
Richmond, BC 1
Phoenix, AZ 1
Columbus, GA 1
Painesville, OH 1
Ann Arbor, MI 1
Cibolo, TX 1
Bellport, NY 1
Aitkin, MN 1
City of Minneapolis, MN 1
Denver, CO 1
Piscataway, NJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • Benjabola Paid Employment (@Benjabola) reported

    @googlenest I restarted my desktop PC. It did not fix the problem. I think there was a power outage a week or two ago. The router must have been restarted when there was a power outage. The Chromecast problem happened after that. I do not know how the check the router

  • daantje24nl dani (@daantje24nl) reported

    @googlenest its the google nest hello doorbell normally when someone is in range i get a message on my samsung s9 i could swipe down to see a quick preview of whats happend but after update its gone :(

  • nealconyard Neal Conyard (@nealconyard) reported

    @googlenesthelp keep getting nc009 error when trying to set up my #nesthello. Have tried multiple wireless AP's on both 2.4 and 5ghz bands as well as creating new rooms within the nest app but no luck. Can you help?

  • atuluae17 Atul Asthana (@atuluae17) reported

    @googlenest Query is above.. Please help

  • RealTlacuache Roberto (@RealTlacuache) reported

    @googlenesthelp Is the RMA replacement for a new or refurbished product? Also, the fine print says I maybe changed for the product “turns out that the problem with your Nest Wifi router (Snow) isn't covered under warranty, you may be charged the full cost of the replacement item”.

  • 787abelcross Abel Burgos (@787abelcross) reported

    @googlenesthelp Hello. I am having the issue with my thermostat where it lost wifi connectivity and is unable to connect back to it. I guess this is a very well known problem. What can I do to fix mine? What's the number to call? Thanks

  • KasieBrown Kasie Brown (@KasieBrown) reported

    @googlenesthelp I’m in the US and the issue started about two weeks ago. Internet is working in my house and only the nest is not connecting to the WiFi.

  • bigdotears Nick Harvey (@bigdotears) reported

    @googlenesthelp hi - I took it down, have cleaned it with a vacuum as suggested, put it back up, it did checks was fine then about 10 minutes later gave smoke sensor error again - have left it located in a different room & same - I have now rest it but haven't added it back again yet

  • ross_glover Ross Glover (@ross_glover) reported

    @chrisoshea @googlenest I've had multiple support calls and chat (10-15), alongside a bunch of emails and they still can't get it working. The refuse to issue a refund and now their own system won't let me order a replacement that they offered three weeks ago.

  • kgreen43 Keith Green (@kgreen43) reported

    @googlenesthelp I purchased the Google Nest Learning thermostat about 3 months ago, it has been great until yesterday when it disconnected from my WiFi. I have followed all trouble shooting steps with no resolve. What do I do to fix this issue? Thank you.

  • chrisrohlf chrisrohlf (@chrisrohlf) reported

    @0x30n @googlenest Yep, its pretty bad. Endless network issues, disconnecting/dead devices. I've sent them a video of a reproducible and common bug in the iOS app. I'm pretty convinced I'll just have to throw all this h/w away within next 2 years.

  • Barbara92964911 Barbara Berman (@Barbara92964911) reported

    @googlenesthelp my husband spent over 1 hour on hold for support then D/C’d. Our new smoke/CO detector announces in Spanish. Regular support can’t help us switch to English. Very unhappy.

  • doyletj TJ Doyle (@doyletj) reported

    @googlenest That didn’t work. I exchanged it and it still would not work with app so I returned it. I bought a Linksys velop which was easy to set and works fine. Astonishingly bad customer support.

  • RealTlacuache Roberto (@RealTlacuache) reported

    @googlenesthelp I had already been working with support and they issued an RMA after I submitted a diagnostic file. The issue now is the link expired. Can you help? This has been going on for far too long.

  • LilShady182 Master Chief (@LilShady182) reported

    @googlenest is trash.

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