Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • AndrewHunting1 Andrew Hunting (@AndrewHunting1) reported

    I have never had a more terrible customer service experience than what I just experienced with @googlenest hours of troubleshooting, no solutions

  • TylerYasa Tyler Yasa (@TylerYasa) reported from Chicago, Illinois

    Hey @googlenesthelp can you help me understand why the “Nest” doorbell isn’t compatible with the Nest app? Also, is there seriously no way to make the camera landscape??? How quickly did you rush this through product development? This thing blows...

  • TylerYasa Tyler Yasa (@TylerYasa) reported from Chicago, Illinois

    @googlenesthelp AND it doesn’t have 24/7 video?! @googlenest y’all made a trash product man. Sending this crap back. All of your competitors have you beat on this...

  • measurecheck Matt B (@measurecheck) reported

    @googlenesthelp The Nest iOS app logs me out about once a day. It seems any time it has trouble loading it gives up and logs me out. Very frustrating.

  • harvcsj harvcsj (@harvcsj) reported

    @googlenesthelp I have spent two days on the phone to you to try to find out why I can’t upgrade my nest aware subscription. I keep getting passed around and no one cares. Why is your uk login for nest aware subscription not working. My nest cam battery is useless without a sub.

  • dennis22939 Dennis Smith (@dennis22939) reported

    @mikegannonuk @googlenesthelp My camera not working keep saying I'm away spinning, the space is turned off

  • drsanjci Sandra (@drsanjci) reported

    Please do not buy @googlenest thermostat, we have ours 2.5 years, wi-fi chip is gone, and they do not offer any help nor replacement since warranty is only 2 years?!?! Problem with chips is well documented but they don’t care.. Not recommend them at all!

  • martenIRL ian (@martenIRL) reported

    @googlenesthelp Still not working. 😣

  • marcusdiddle Marcus ****** (@marcusdiddle) reported

    @googlenesthelp Have tried tapping to edit/adjust the existing value. Have tried deleting/recreating schedules entirely. Once deleted, you can't recreate with new values. Have tried on 8 different Nest cameras, and they all have the same issue. Multiple users on Reddit reporting the same issue.

  • not_stopp1ng B (@not_stopp1ng) reported

    @googlenest @SantanaSamuels Mine says offline when I go to app…says online on thermostat

  • parojo12 parojo (@parojo12) reported

    @tez_hyd @googlenesthelp I have the same problem, just started today.

  • become_nothing be the void (@become_nothing) reported

    @googlenesthelp hello! My Google nest will not connect to wifi! Just started happening... Everything else in my home is working. Did basic troubleshooting. Nest can't find network at all! Any help???

  • cbowmanaz Curtis Bowman (@cbowmanaz) reported

    @googlenesthelp About a week ago our 1 year old 3rd gen learning thermostat got a wifi error and since we haven't been able to get it to connect again. We've tried resetting our router / access points / thermostat to factory defaults. Removing / adding to the nest app.

  • hanchan07 はんちゃん@帆船 泰羅 (@hanchan07) reported

    @googlenesthelp I picked up the new nest cam but it isn't available in the device access screen to allow me to get events sent to my server via sub/pub. Is this even possible with the new cameras?

  • maries_twit marie (@maries_twit) reported

    @googlenesthelp I don’t think I need the help anymore, I’ve got it to work somehow

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