Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1
Seattle, WA 1
Havertown, PA 1
Montalvo, CA 1
Bhubaneshwar, OR 1
Whitchurch, England 1
Rochester, MI 1
Didcot, England 1
Paris, Île-de-France 1
Doullens, Hauts-de-France 1
Maynard, MA 1
Calgary, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • jordanfd Jordan DeJarnette (@jordanfd) reported

    @googlenesthelp Yes - nothing is fixed. As I mentioned, dozens of users are having this issue. What is being done on your end?

  • Specneedsmom4 Sherri 👻TWDFan4Ever👻 (@Specneedsmom4) reported

    Anyone else having an issue with the @googlenest thermostat app, reporting no usage, when it was definitely used. In fact I have been using it quite a bit. I'm sure my electricity bill will show that. It's just nice to know on the app. It's been like this for 3 days now.

  • Jatodaro Joseph Angelo Todaro (@Jatodaro) reported

    @joshhemsley @googlenest I have a Ring doorbell and it’s one of the worst products I’ve ever owned.

  • jordanfd Jordan DeJarnette (@jordanfd) reported

    @googlenesthelp Resetting the device, clearing the cache, reintegrating my Google account, removing it from my "Home" in the app....This seems to be a widespread issue, that's impacting more than me (based on a quick Twitter search). So I'm guessing this is an issue on Google's end.

  • foxxysfashion foxxysfashionboutique (@foxxysfashion) reported

    @googlenesthelp My nest thermostat will not connect to the internet or I can’t even click for WiFi, nothing happens. I walk by it and it doesn’t light up like it use to. ?? Any help would be great. I have done all the steps numerous times.

  • TBlevins77 Tony (@TBlevins77) reported

    @jordanfd @googlenesthelp Jordan it’s like calling Comcast. You’re dealing with a level 1 tech who is reading through a script and unable to deviate from it despite knowing their is a larger problem at hand. I reported the same 2 days ago. My app hasn’t reported usage in 4 days

  • marcs3211 Marc Schwab (@marcs3211) reported

    @AVAYKTM @googlenest @googlenesthelp I’m have the exact same problem. Do you have any idea when this will be fixed?

  • sian19844 Sian Jones (@sian19844) reported

    @googlenesthelp good morning, my nest thermostats has completely lost WiFi, I have tried all the trouble shooters, but no joy. Please help

  • grunstable Greg Grunst (@grunstable) reported

    @googlenesthelp thermostat is connected to internet and my nest account. But says no usage for the last 3 days on my nest app history. That is not true. Please help! #ThankYou

  • ponticelli ponticelli (@ponticelli) reported from Miami, Florida

    @googlenesthelp Thanks. Actually it’s really annoying, never had this problem in the old apartment but now I have to constantly shut down the system to have a pause from the air blowing

  • elizgreiner11 Elizabeth Greiner (@elizgreiner11) reported

    @mmofield @googlenesthelp It's a global problem but they refuse to admit it or tell us how they're fixing it.

  • TheSaltySaint93 B. Moore (@TheSaltySaint93) reported

    @AmandaSuspended @crabby71 @googlenest Well shoot. I’m down. Lol

  • ziadh1 Ziad Hamed (@ziadh1) reported

    @googlenesthelp as youbi tried manually adding...same problem as well

  • TBlevins77 Tony (@TBlevins77) reported

    @grunstable @googlenesthelp It’s a known issue that multiple people have reported. Not sure why they don’t state that in their initial response before having you DM them.

  • ziadh1 Ziad Hamed (@ziadh1) reported

    @googlenesthelp Nest .. .you said my serial number was outside the warranty to replace wifi known issue by Google nest but unit was bought last year. you should honor replacement . i don't think i will ever consider buying Google product

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