Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • sfarieri Sal Farieri 🍥 (@sfarieri) reported

    Anyone else having problems with their Nest Doorbell? Randomly went offline at 12:20EST and remains off an hour later..... @madebygoogle @googlenest

  • wjackter Warren Jackter (@wjackter) reported

    @googlenesthelp I see others reporting this but my Nest Doorbell is no longer connecting to wifi. I have tried reconnecting to the wifi and rebooted the doorbell but it is still offline. It still has power and other devices have no issues. It went offline around 11:20 AM (ET).

  • itz0 Itso Slavchev (@itz0) reported

    @drkrmdvlpmnt @googlenest Yep. Issue started maybe an hour ago. Nest app is very slow to show any video, while Google Home app just shows the Nest cam as offline. Been working fine for months until today.

  • DJLDoran Dan Doran (@DJLDoran) reported

    @googlenesthelp My Nest Hello is showing as Offline. It's showing as connected to my router and I've also gone through the steps in the app to reconnect to WiFi which was apparently successful but it hasn't fixed it. Also tried power cycling. No luck. Any ideas?

  • defchildBen Onetimato (@defchildBen) reported

    @sukhdeep_rehal @googlenesthelp Yes it appears to be a wider issue.

  • Mikey68771622 Mikey (@Mikey68771622) reported

    @googlenesthelp Nest Hello was down earlier and now there is no video feed. Are we having issues? Thanks

  • sfarieri Sal Farieri 🍥 (@sfarieri) reported

    @googlenesthelp @wxjeremy My Nest Doorbell camera went offline around 12:20pm EST. Still off. My bedroom camera is working though.

  • itz0 Itso Slavchev (@itz0) reported

    @WheresWorm @googlenesthelp Samesies. Nest cam down for about an hour.

  • aalind Lindy. 🇺🇸 🇺🇲🇺🇲🇺🇲🇺🇲 (@aalind) reported

    @googlenesthelp The other thing I noticed is that it's the HD cameras that are having the issue and not the old metal black version one cameras My old metal black cameras which I have two seem to be working but my high definition white cameras and my nest hello are not working

  • alaricb Alaric Bates (@alaricb) reported

    @googlenesthelp Tried reconnecting to the Wi-fi, it goes green on the app but still says offline. Tried power cycling as well

  • fakelawn fakelawn (@fakelawn) reported

    @aalind @googlenesthelp I like how Google Support tries to talk users through troubleshooting on their end when they know full well the issue is on Google’s end. The problems are widespread. Fix your servers, Google.

  • sukhdeep_rehal Sukhdeep Rehal 💙🇬🇧🇮🇳 (@sukhdeep_rehal) reported

    @googlenesthelp Yes. WiFi is fine for all other devices. Both hub max and doorbell are connected to the WiFi, just both online. With lots of other people reporting the same issue, surely the problem is at your end?

  • TrebTech Treb (@TrebTech) reported

    @googlenesthelp Nest IQ Outdoor cameras black or spinning wheel. Resetting wifi via app doesn't help. Now Nest app giving error messages but Nest Status still showing green. Nest Hello (doorbell) seemingly working fine. Same experience both app and web interface

  • AreWeThereYet82 David (@AreWeThereYet82) reported

    @googlenesthelp what’s going on with you guys? First my outdoor cam goes down, and still no resolution from you guys almost a week later. Now my nest hello won’t reconnect to my wifi. I even tried factory reset. Seems to be a widespread problem Get your act together Google!!

  • Dellsinho Dells (@Dellsinho) reported

    @drkrmdvlpmnt @googlenest Also having problems, started yesterday I think. Keeps going offline and is very laggy, running about 10 second slow. The app also can’t decide what day it is or how many events have happened in a day. Any idea?

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