Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bensalem, PA | 2 |
| Sannois, Île-de-France | 1 |
| Herndon, VA | 1 |
| Houston, TX | 1 |
| Fort Lupton, CO | 1 |
| Albuquerque, NM | 1 |
| Beulah, MI | 1 |
| Clementon, NJ | 1 |
| Santa Cruz, CA | 1 |
| San Francisco, CA | 1 |
| Duncan, BC | 1 |
| Zürich, ZH | 1 |
| London, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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champvanderford
(@champvanderford) reported
@googlenesthelp How update my CC info? Got an email stating my subscription expired but got no email beforehand! Been on nest for over 40 minutes and can’t update my info or subscribe to Nest Aware!! Went online and multiple having this issue with cams from 2017. Please help!!
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Wes Mullins
(@WesMullins) reported
@googlenesthelp Just push - it seems to be around 3-4 minutes delayed. Doorbell is immediate, but the person/motion is slow.
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Ben Beckford
(@bbeckford) reported
Forget the Pixel 6 reviews - @madebygoogle / @googlenest / The @Google Store has the worst customer support I have ever had to deal with, hours of calls and chat support and still nothing is resolved. Close to giving up.
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Michelle Passi
(@MPassi23) reported
@BrianSullivan @googlenesthelp Having the same issue here. Doorbell rings and then I’ll get the alert ten minutes later on my phone then the same alert again three minutes after. Never had an issue until today.
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Brian Pomerleau
(@bpomerleau82) reported
@googlenesthelp My Nest Thermostat suddenly stopped connecting to wi fi and cannot find any networks. Please help!
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Wes Mullins
(@WesMullins) reported
@googlenesthelp Nest app. Seems to be caught up now, maybe a slow queue on push?
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Jill Oliver-Fox 🦊
(@beautyvixenca) reported
@googlenesthelp You've made listing to music pointless and terrible with ads.
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Michelle Passi
(@MPassi23) reported
@MiKeMcDnet @googlenesthelp Same here! I appreciate their troubleshooting but seems to be a much larger issue!
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Chad, but not “A Chad”
(@PlantBasedChad) reported
Ok @googlenesthelp please tell me why my nest continues to randomly turn from heat to cool in the middle of the night in the winter. I even turned the smart sensor off so it wouldn’t try and learn from my adjustments and that didn’t help
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Bruce Williamson
(@BAWilliamson55) reported
@googlenest @alexa99 I have a routine the turns off lights. I tell one of the minis "Good Night" and it complies but tells me "One or more devices are unavailable". But it has no memory of what it told me so I can't tell which device(s) are offline. But none are in the home app.
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Made By Google
(@madebygoogle) reported
@MiKeMcDnet @egoebelbecker @googlenest Hi Mike, we're sorry for the late reply — we'd love to help. For starters, what type of doorbell do you have? Also, what troubleshooting steps have you tried?
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J.R. Ramos
(@jrvmosjr) reported
@googlenesthelp is there an ongoing issue with delayed notifications? This weekend I am getting 5-10 delayed notifications. @charlievanilla
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Anna C
(@AnnaRCocco) reported
@googlenesthelp my doorbell just went offline for no reason - nothing has changed and internet is still in the home with my outdoor camera working.
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Brian Pomerleau
(@bpomerleau82) reported
@googlenesthelp Thanks! New Nest Thermostat. No changes to the network. It’s having other issues as well. I thought maybe a software update would fix it but it won’t connect. Have tried all the recommended steps on Google support website.
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Tico
(@TicoRaaijman) reported
@googlenesthelp It’s like 5m away. There’s lots of kitchen stuff nearby, but that has never been an issue.
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