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Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Tampa, FL 1
Escondido, CA 1
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hesse 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Lisbon 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
London, England 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • sarahisoverit
    Sarah (@sarahisoverit) reported

    @googlenesthelp No doorbell is not ringing. Have tried to restart the doorbell and took it apart to try to fix the wire and it works for a little bit after I do that but then it stops again and it’s probably been doing this for three weeks now

  • tom_timothy
    Tom Timothy (@tom_timothy) reported

    Honestly say the worst customer experience I've had ever. For a @madebygoogle product, @googlenesthelp is dreadful. Humidity measure is totally wrong. Problem arose during warranty as shown on all Google Takeout data logs. Broken product and company size of Google won't support

  • Dirxksks
    Christopher Lloyd (@Dirxksks) reported

    @googlenesthelp The issue is my Gmail isn't receiving emails from Microsoft Canada. Frankly, after 29 hours I'm happy to finally hear a response from you.

  • Dirxksks
    Christopher Lloyd (@Dirxksks) reported

    @googlenesthelp I don't think you're standing by to help. I've tried contacting you guy's at phone numbers and they have led me to be hung up on by your automated system. I have an issue that requires escalation. Microsoft Xbox Support asked me to reach out to you guys regarding issue 7010206127

  • KevinWa90365045
    Kevin Walker (@KevinWa90365045) reported

    @google @googlenest Nest stat failed. 2° & wife with MS is freezing. Told to contact BOXT. £89 to diagnose problem, they know it’s heat link won’t budge. Ive tried all ways to contact Nest but like all the tech giants you can’t contact them unless you’re buying

  • a_comonMan
    francis joseph (@a_comonMan) reported

    @madebygoogle why my #nestthermostat is having issues every month and the only solution I get from support is to do a replacement, where they send a defective piece again . It’s like living in the streets with #GoogleNest worst customer experience

  • paulsmit_nl
    Paul (@paulsmit_nl) reported

    @googlenest Need some help with the Nest Learning Thermostat. Contacted 4 companies in total, 3 via the Next Pro service. Zero reaction after a week! Now what?!

  • odavidleal
    David Leal 🇺🇸🇵🇹⚽️ (@odavidleal) reported

    Pretty lousy that my gen 1 @Lenovo smart clock can stream original Nest cameras, but not the new @googlenest ones. The Nest / Google merge was and still proves to be a nightmare. #smarthome #IoT #ripnest

  • thomashabets
    Thomas Habets (@thomashabets) reported

    @googlenest could you please push a firmware update to fix the broken wifi on your devices? Thermostat and Home Hub refuse to connect to the quite valid UNII-3 channels in the UK.

  • Krystalita92
    Krystal (@Krystalita92) reported

    @googlenesthelp Nest Hello, yes I’ve tried both methods. Concerning that it would require sign in to enable a chat feature.

  • paulscheib1
    Paul (@paulscheib1) reported

    @googlenesthelp your app is dogshit. I have to sign in on average once a month.

  • andrewwatson
    AndyWatson@hachyderm.io (@andrewwatson) reported

    @googlenesthelp I'm in the US. It's a learning thermostat. It's a network issue because other devices have had to be reconfigured. The Comcast modem is giving them 127.0.0.1 to use as a DNS resolver.

  • darth_sando
    R (@darth_sando) reported

    @googlenest Jesus Christ nest why is it when I need you to show me something on my camera you say there was no event but there was and when the thing already happened you come back on!? I bought cameras to see **** when I need to not when it’s convenient for the camera.

  • Krystalita92
    Krystal (@Krystalita92) reported

    @googlenesthelp Powered completely off, placed with another doorbell and confirmed it is not an electrical issue

  • TheHealingHun
    ***** waddles MA, LLPC (@TheHealingHun) reported

    my nest thermostat is broken soo i have no heat until the replacement is installed and honestly this is soooo unacceptable @Google @googlenest

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