Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Check Current Status
Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
| Seattle, WA | 1 |
| Havertown, PA | 1 |
| Montalvo, CA | 1 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
ً
(@JUNSE0) reported
@googlenesthelp hi can you help me out with a billing issue? i’ve sent a DM with info
-
Mike McIntosh
(@mikemcintosh12) reported
@googlenest has the absolute worst customer service . Wasting hours of my life yet again (3rd time) trying to get a refund for a defective nest I sent back . They said I had 21 days to send it back, they had it back in 6 and still charged me another $250 for a nest they got back
-
Jean Kozub
(@BUZOKJ) reported
@googlenesthelp help, my thermostat lost Wi-Fi and sees no other networks. I have followed the help screens reset nest and router and no success. I live in a condo with dozens of networks around me and Nest doesn’t see any of them. Online I see this is somewhat of a known issue.
-
Tony
(@2634902a) reported
@googlenest My camera will not turn on I believe this is malicious so that people can break into my apartment. Can you help me?
-
Stephen Lovell
(@Slovell1965) reported
Lovely when your £200 thermostat fails after les than 3 years, you reach out for help and the response you get from Google is basically - tough, go buy a new one! @madebygoogle @googlenesthelp
-
Jeremy Swancey
(@FurryChewebacca) reported
@googlenesthelp Hello can someone help me please. I’m having a problem with Wi-Fi connecting error W5 on my 3rd gen nest thermostat.
-
Ryan Malik
(@i_amrayn) reported
@googlenesthelp hey google have a look on this . Your customer support is unable to help . Support Inquiry: Case ID [2-3823000033246]
-
ethan 👨✈️
(@onoyop) reported
@SpotifyCares @googlenesthelp I swear to God almighty, please fix the issue where ads play at like 2x the volume of the music. It's so jarring. I've had this on two devices.
-
Scott Culley
(@scott_culley) reported
@googlenest The mgmt of subscriptions for Nest products sucks. How many times does a customer need to tap links and sign in before they can change something? It should be as simple as tapping the Account button in the app and then changing my subscription services. FIX IT.
-
The OG FreeRangeChicken!
(@OG_FRC) reported
I’m just going to say @googlenest cameras and google home are the absolute worst systems ever put out. I mean, the cameras are great if all you want is to show off cameras. If you want to actually use them? Yeah no, they don’t work at all. Go with Ring. @GoogleHomeUsers
-
Carolyn Bianchi
(@bianchi_carolyn) reported
@Larke98 @JakeStormoen @googlenest That's what I was going to say, that it sounds like a battery issue. Might have to call in to the Nest tech people 😳
-
Fred Ellis
(@Pedal4Health) reported
@harriet_jarvis @googlenest @googlenesthelp Thanks for info. It's a shame as when they work properly they can help keep the bills down.
-
Mike McIntosh
(@mikemcintosh12) reported
@googlenest is the worst . Bought a Nest a few more than ago and it stops connecting to wifi . 2 replacements later it works but they charged me for a replacement saying I didn’t return the old one in time. I had 21 days and the received it in 6 . Worst customer service
-
Ragnell
(@Ragnell) reported
So of course I had to try and call my mother while he's wandering the junklot, and she's not answering, so I have to call my sister at work to call her Googlenest to get my mother's attention so she won't bring the dogs outside. I just can't think how he got the trash day wrong.
-
Harriet Jarvis
(@harriet_jarvis) reported
@Pedal4Health @googlenest @googlenesthelp Our landlord has one where we’re currently renting and has had that error message today. Just realised the heating has been on for the last half an hour so just magically turned itself on! We’ve had to turn the boiler off as no other way!
Check Current Status