Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1
Anchorage, AK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • nice_wand Matthew Nieswand (@nice_wand) reported

    @googlenesthelp In the US. I’ve done the reset, reset the router, swapped the location with my other nest, and reset factory settings. Still have the /w5 error and no networks available. Unfortunately, restoring factory setting deleted all programs and is affecting the aux heat/heat pump

  • _mrdisaster Leonardo (@_mrdisaster) reported

    @googlenesthelp Thermostat display says last data upload was seconds ago, so it's not a cloud communication issue.

  • _mrdisaster Leonardo (@_mrdisaster) reported

    @NuttyAllergyMom @googlenesthelp At the moment it's been escalated to the next level who have asked the dreaded question of what OS/browser I am using. That's typically what is asked when they have no idea what's going on (because it's obviously not an interface issue, but a data one).

  • NuttyAllergyMom Stephanie (@NuttyAllergyMom) reported

    @_mrdisaster @googlenesthelp I appreciate the reply! Based on the number of Reddit users complaining of the same issue I would have to agree that it is unlikely the OS/Browser. Also, I have Protects and they all have perfect history. I hope you get an answer soon, and that it is resolved for all of us!

  • Willeth Will Templeton (@Willeth) reported

    @googlenest @Phil_S_UK I'd like to register that I'm having the same issue. My Google Next Hub Max started failing to be able to cast All 4 content yesterday. I unlinked it in the Google Home App intending to relink to try and fix, and now the linking process does not complete.

  • jbirdypants Jessica (@jbirdypants) reported

    @googlenest We have a puck, but it seems this might be a more widespread @ESPNPlusHelp issue. Prelim fights casted fine and we can cast anything from the same device.

  • dt02400 Dave Thurlby (@dt02400) reported

    @googlenest Any idea why all of our Thermostats are not showing history, what is there is a few weeks old. We have 6 in our family and all of them have the same issue.

  • Gen_Zer0 G3NO (@Gen_Zer0) reported

    @_mrdisaster @googlenesthelp I have this same issue and it has stopped showing history on the same date for both of my nest thermostats in two different homes.

  • Idiocracy_1 Sgt. LawandOrder (@Idiocracy_1) reported

    @googlenest hate this **** with google! I want the nest app likenit was, ******* **** now

  • AineMorgan Aine Morgan (@AineMorgan) reported

    @googlenesthelp my nest thermostat is not connecting to my wifi or nest app - stopped 6 hours ago. Just shows an image of a down arrow and a house. Its very cold weather for UK support to just be Monday-Friday 9-5! :(

  • ttuccoo Nabil Tayeb (@ttuccoo) reported

    @googlenesthelp So after 3 months my nest mini is still not working. You promised an update OTA and nothing. Your customer support does not want to send a replacement. Seriously this is how you treat your customers?

  • YilmazMo Mo (@YilmazMo) reported

    @googlenesthelp hi can you please with my 3rd gen thermostat? The heat link connection is down. I've done a hard reset and the light on the heat link is blue

  • Thanyakishore TKishore (@Thanyakishore) reported

    My nest wifi router is not connecting to the internet. I tried all troubleshooting techniques listed, doesn't help. @googlenesthelp

  • stanemly Stan the Bailman (@stanemly) reported

    @googlenest Your nest doorbell is supposed to send video clip notifications. Per Joshua in customer support. Mine does not. Now Joshua says. Can’t guarantee it will do it. Bad customer service.

  • reconfigured Andrew Handley (@reconfigured) reported

    @googlenesthelp Same issue for the last 36 hours. No history in app or web using 3rd gen thermostat in the UK. History shows on thermostat

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