Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
| Edmonton, AB | 1 |
| Kirkland, WA | 1 |
| Peoria, AZ | 1 |
| Anchorage, AK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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David Heyman
(@dcborn61) reported
@googlenesthelp @jordanfd @elizgreiner11 And when you send us to DM, you give instructions to restart thermostat, sign out/sign in to the app. You treat it like a local issue, make customers do pointless troubleshooting. Do better, please! Fix the issue and then tell us what was wrong to begin with.
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Mansour Soltani
(@TrueSoltani) reported
@googlenesthelp I'm having WiFi connection issue with my 2nd gen Nest Learning Thermostat. It can not find my Wifi network. I've trying resetting it. Nothing works
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artMOLOCH
(@artmoloch) reported
So ******* done with @googlenest. How ******** dare you play tana mongeau when I clearly said Lord Tanamo. You absolute tin can, know your place.
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Allen Roe 🍍
(@flowmastr1x) reported
@googlenest your tech support and customer service SUCKS. I was trying to get a problem fixed via chat and you SOBs hung up on me via chat
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sash ok
(@zkanksta) reported
@googlenesthelp It's been in the same spot last 2 years and worked without issue. There's a Google mesh router about 4 feet away and the main one (connected to the router) about 15 feet away.
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Dan Dimson
(@dandimson) reported
@googlenesthelp They have totally missed the issue
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Luvie
(@BradJasinski) reported
@googlenesthelp Both...we have a Nest Cam IQ and a Nest Cam indoor and the microphone sensitivity issue is apparent with both. Haven't had any issues prior to yesterday.
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sash ok
(@zkanksta) reported
@googlenesthelp my nest thermostat stopped connecting to wifi. Tried restarting unit, wifi, removing it from nest app... All to no avail. My other 8 google products (and 3 thermostats) are connected without issue. Help!
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CK
(@andCKsays) reported
Own a @googlenest thermostat & been sleeping like trash for a couple weeks? You probably got enrolled in “Seasonal Savings” - a program designed to determine which you value more: comfort or the opportunity to hypothetically save a few bucks. You can turn it off in “history” tab
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Jordan DeJarnette
(@jordanfd) reported
@googlenesthelp Hi, this is a backend problem, not with my individual unit. Searching Twitter shows this is an issue with Google. What is being done to remedy?
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jared major
(@chefjrad) reported
@googlenesthelp hello, my Nest thermostat randomly disconnected from Wifi and is no longer able to connect or find any Wifi networks at all. I’ve done all the troubleshooting and all my other devices have no issues with wifi, can someone please help?
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Anna
(@itsannajose) reported
@googlenest #help #seasonalsavings What is going on? Apparently I clicked the seasonal savings… but today was extremely HOT 🔥🥵 I went to History on my nest app and turned off the seasonal savings. It’s still hot as ****. It keeps saying it will change temp in 2hrs… Help. 😭
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Riley
(@rilesrolls) reported
@googlenesthelp I am having issues with my Nest thermostat connecting to WiFi. I have tried all the troubleshooting steps provided by Google and nothing has resolved this issue. My thermostat is less than 18 months old.
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IamYourBrotherInLaw
(@Iamurbroinlaw) reported
@googlenesthelp my Nest no longer finds or connects to wifi. I’ve reset everything several times. This is frustrating. Can you help?
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Tina
(@ClearlyMartina) reported
@googlenesthelp Tried everything. Link with google home seems to be the problem. I would prefer the original Nest App. I did not knowingly set up nest aware . I wish to unsubscribe .
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