Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
Check Current Status
Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 2 |
| Rödermark, Hessen | 1 |
| Katy, TX | 1 |
| Ashburn, VA | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Jacksonville, FL | 1 |
| San Antonio, TX | 1 |
| Voorhees, NJ | 1 |
| Boston, MA | 1 |
| Ithaca, NY | 1 |
| Dallas, TX | 1 |
| Phoenixville, PA | 1 |
| Malvern, PA | 1 |
| Manchester, CT | 1 |
| Taunton, England | 1 |
| Columbus, OH | 1 |
| Manassas, VA | 1 |
| Haines City, FL | 1 |
| Hornell, NY | 1 |
| Hialeah, FL | 1 |
| Coaldale, PA | 1 |
| Westport, CT | 1 |
| Salisbury, England | 1 |
| Laurel, MD | 1 |
| Gateshead, England | 1 |
| Tonawanda, NY | 1 |
| Roberts, WI | 1 |
| Denver, CO | 1 |
| Stratford, ON | 1 |
| Inkster, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
Ben Nicholson
(@nichobe) reported
@googlenesthelp 10 meters. Router rebooted. No electrical devices nearby. No change. Also, same issue occurs in another nest hub 5 meters from router. The second one is on dev early build.
-
Greenfield_Irish 🇵🇸 🇺🇦
(@GreenfieldIrish) reported
@googlenesthelp was unable to fix my Nest Thermostat. Since they couldn’t fix it, and this is the second time my thermostat failed, I am going to find an alternative product. I’ll be sell my google products and replacing all of them. Thoughts?
-
Plick X. Junel
(@plickjunel) reported
@JoshRoush @googlenest @Google Yeah, not a big fan of Google Home either. Too many options, poor interface, difficult to navigate. I've got speakers all over my house and invariably at one time or another some disappear from the app or simply won't respond sometimes. Now if anyone on TV says Google they react.
-
C P
(@CP25813683) reported
@googlenest @googlenesthelp you guys need to clean up this mess you created with purchasing Nest, this living in limbo between both is a POOR customer experience. Do the right thing and combine them with out forcing customers to purchase less feature rich cameras or Hello @ring
-
NM
(@naresham) reported
@Google @googlenest Had ordered a new Android TV and Google Nest Mini for a friend, and set it up for him today. Same issues wherein when you command the speaker or Assistant on phone to play something from YouTube on Chromecast, it says "include the device's name" even when its included. Please fix
-
Michael Rosati
(@mrosati11) reported
@googlenest customer service is terrible. Asked for a return box for my defective doorbell two months ago and have still heard nothing
-
Nathan T
(@nathantdigital) reported
Literally just had one of the worst customer service interactions of my life with @googlenesthelp @Google. Perhaps time to switch back to @Apple.
-
Ben Nicholson
(@nichobe) reported
@atlpalacios @googlenesthelp I think nest is having an outage. I have seen many similar reports over the last few days. My thermostat is also having WiFi issues with no network changes.
-
Logan Brown
(@LoganBrown87) reported
@googlenesthelp All of my devices were disconnected two days ago. I called my internet provider and they said that the internet was not down and that many people with google mesh routers had similar issues over the previous two days.
-
Jayakumar
(@JayakumarR74) reported
@googlenesthelp my thermostat battery is not retaining the charge. Even though I charge it fully, it goes offline in a day or 2.
-
Dr. Josh Roush
(@JoshRoush) reported
from
Los Angeles, California
Since Amazon Cloud Cam is going away, I migrated to @googlenest cameras & what a joke of an ecosystem. Nest Doorbell cam uses the Nest app & all other Nest Cams only use the @Google Home App? Plus customization in Home is barely usable & buried in a deep dive of submenus. #WTF?
-
Graham Rodger
(@GrahamRodger56) reported
Anyone know how to fix a broken Google nest camera? #Googlenesthelp don't or won't! Shocking waste of equipment.
-
Delawar Ahmed
(@delawarba) reported
Why is it so complicated to get in touch with google customer service? I need to fix a payment issue and it’s been a nightmare. @googlenest
-
Filipson
(@filipsonSE) reported
@MrTPeppermint @googlenesthelp I have a similar problem: I was listening to VRT NWS, then the Swedish Ekot News, NPR News, ABC News and France info. Now VRT NWS no longer plays and the Swedish News plays all kind of news items, not the regular news and it just goes on… not what I want…
-
Mr T. Peppermint
(@MrTPeppermint) reported
@googlenesthelp It’s a Nest mini. I do have other devices but tried not it on them. I’m in England. But someone else jumped on the conversation yesterday with same issue from, I think, Sweden. I’ve not tried other steps but think I might delete “play news” from that routine and re-add it.
Check Current Status