Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

Less
More

google-nest Hero Image

Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • recordernaomi Naomi Wellings (@recordernaomi) reported from Solihull, England

    @googlenesthelp our heatlink is unresponsive. All other systems fine. Installed March 2020. Hoping you can help resolve as we have no heating 😔

  • damocles74 Ano Nymos (@damocles74) reported

    @tweethue @googlenesthelp the connection between Google home and hue seeems to be broken. Is there a timeline?

  • micheley335 Michele♕ (@micheley335) reported

    @JewceNET @googlenesthelp Same! Almost threw it in the dumpster since it never notifies me of motion anyway! Took it down to try resetting it and now I can’t hook it back up 😡

  • DeJ3sus17 Brian De Jesus (@DeJ3sus17) reported

    @googlenest something you guys changed on an update for the thermostats is throwing an N72 error. I remember this being a problem back in 2018 when I bought them. Fix your software. It is not a wiring problem. #google #nest #fixyourmistake

  • BeGoodAndSmart Matthew (@BeGoodAndSmart) reported

    @googlenesthelp I appreciate the response but I don't have the energy for this. Nuking the network did fix the problem. I'll hit you up next time it happens. Until then just consider this as process feedback.

  • photobug91 Joshua Gillis (@photobug91) reported

    @googlenesthelp Yeah the tech pinned the issue on the thermostat, we checked everything else and that's the only thing that could have caused it. We got told by the tech the thermostats can be finicky, on if they kick on or not. So maybe that's something to address in updates?

  • Fileless Siavash (@Fileless) reported

    I had worst experience with @googlenest door bell battery and much worst than that is their customer support in #Australia, this is something that @acccgovau need to look at seriously. @googlenesthelp #Nest #nestdoorbell

  • ktiedt Karl Tiedt (@ktiedt) reported

    Dear @Google / @googlenest if you put software engineers on support lines... perhaps you should train them on the role... being told "we cannot escalate this because you do not have a problem" when, in fact, the whole reason you are calling IS a problem is f'ing infurating. #fail

  • photobug91 Joshua Gillis (@photobug91) reported

    @googlenesthelp We've got a tech coming, but we have a Learning nest. I've done the turning heat mode on and off, I've reset the schedule, I've adjusted the temp up and down. My landlord earlier did a reset as well, so we've done everything that was suggested online aside from messing with wires

  • Damon_BPH Damon Blakemore (@Damon_BPH) reported

    @kaPOWed @googlenest @Intergasheating It’s a combi so will control it via the front on the boiler. Press the thermometer on the left and the green light will go to the tap, then press up and down for desired temp. Then on the right you have constant or eco mode options.

  • chelkweber Chelk Weber (@chelkweber) reported

    @googlenest @SantanaSamuels I am also running into this problem nearly everyday. My iPhone says it’s offline, thermostat is online

  • Thibo57496848 Thibo (@Thibo57496848) reported

    @googlenest Is there a reason why all our Nest Hub 2's can't open Google podcast by touching the screen? If I tab the podcast icon, something like "oké... Woups there was a problem" or it opens Spotify is it's reaction for some reason. Only asking the specific episode works...

  • mzaferyahsi M. Zafer Yahşi (@mzaferyahsi) reported

    I think I made a terrible decision by buying a @googlenest video doorbell! I get notifications after the person on the other side is gone :( I am reading that a lot of other people have also the same issue and there isn't a fix as it seems :(

  • cyr_charles Charles Cyr (@cyr_charles) reported

    @googlenesthelp I just got my first next product a nest thermostat about 3 months ago. All of a sudden it stopped connecting to wifi. I’ve reset it a few times but still no wifi. It can’t find a network if I use the search function or manually type it in. Can you please help ?

  • pinotconoir Connor 🏳️‍🌈🏳️‍⚧️ (@pinotconoir) reported

    @KxDoesUx @unicornkx @googlenest So we’ve got the same and it really depends on the amount of activity that triggers it, ours has lasted a month without charging, but we probably get like 15-20 events a day if that. Unfortunately a quoted battery life doesn’t work with this because it’s all down to triggers 😣

Map Check Current Status