Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1
Tonawanda, NY 1
Roberts, WI 1
Denver, CO 1
Stratford, ON 1
Inkster, MI 1
Edmonton, AB 1
Kirkland, WA 1
Peoria, AZ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • themoe85 Antoine Parrish (@themoe85) reported

    I love my @googlenest thermostat but sometimes when I turn heat on. It has problem turning off on it own when I want it to stay on idk why it does that. But yeah I know want save energy and go eco but no I want heat and that it. Just stay on nest. #googlenest

  • mortenkorshavn M🍩RTEN (@mortenkorshavn) reported

    @googlenest This is the worst bot support i've seen in a while....

  • naresham Naresh Motwani (@naresham) reported

    @googlenest What details? I have shared a video where the speaker tells me how much time is remaining & then also says there are no timers. That's a bug! Its no Rocket Science to simply escalate with the video to the tech team for them to investigate since the issue is so visible on video.

  • stephenrbeckham Stephen R. Beckham (@stephenrbeckham) reported

    @googlenesthelp I have Android, but received email it was offline. Now online. Was offline 2:48-4:23.

  • hildymac Laura 🇦🇲 (@hildymac) reported

    @googlenest Sure! I’m in the US. The issue started Saturday, but the heating tech who was out to check my furnace got it going again by turning off eco mode. I tried that again today and it didn’t fix the issue.

  • Karzo_22 Karzo (@Karzo_22) reported

    @googlenesthelp my unit has disconnected from WiFi and unable to find a network. Any help?

  • naresham Naresh Motwani (@naresham) reported

    @googlenest Those are workarounds which will clear the issue... The reason I have highlighted is for Google to clear the bugs...

  • foxypinklady Mrs Tenzo (@foxypinklady) reported

    @MartinSLewis please help, I sent a faulty £200 thermostat (under warranty) back to @googlenest in September for a replacement, they keep fobbing me off about a replacement / now ignoring me and I had to pay to get a new one installed so I’m hundreds of pounds out of pocket.

  • sarahspoon Sarah (@sarahspoon) reported from London, England

    @googlenest What do you mean by another device? It’s an issue on all 3 phones in our household (all have up to date software). Thanks

  • lbenn1993 Lauren B (@lbenn1993) reported

    @googlenesthelp my nest mini disconnects from my wifi and home group daily and I have to set it up as a new device each time, I’ve submitted feedback on the device several times and moved it right next to my router. My home mini does not have this issue, so it’s not a wifi issue

  • SubdUdNLItnMnt Subdued Enlightenment (@SubdUdNLItnMnt) reported

    @googlenest Still waiting for someone to actually help me!

  • hellotimking Tim King (@hellotimking) reported

    @googlenest Hey there! I’m aware that the assistant is off until the button is pressed, that isn’t the issue. The problem is that the Chromecast Voice Remote has an absolutely terrible battery life, even when using high-capacity AAA batteries. Often less than 2 weeks!

  • hildymac Laura 🇦🇲 (@hildymac) reported

    Oh, nuts, my @googlenest is not sending the message to heat to my heater again. Is this a known problem with these things?

  • indycoreyharris Corey Harris (@indycoreyharris) reported

    @googlenest No. The problem isnt in connecting to the chromcast. It connects to the app. When I try to play the game it gives me the "... media not available on chromcast." I was able to watch some small clips from the app though.

  • fablexus Kim W (@fablexus) reported

    @chadunderwood @googlenest It's not working through provider apps either, or cast from a PC regardless of source. It's definitely the @nhl.

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