Google Nest

Google Nest Outage Map

The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Google Nest users affected:

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 2
Chepstow, Wales 1
Lincoln, NE 1
Tequisquiapan, QUE 1
Rödermark, Hessen 1
Katy, TX 1
Ashburn, VA 1
Lisbon, Distrito de Lisboa 1
Jacksonville, FL 1
San Antonio, TX 1
Voorhees, NJ 1
Boston, MA 1
Ithaca, NY 1
Dallas, TX 1
Phoenixville, PA 1
Malvern, PA 1
Manchester, CT 1
Taunton, England 1
Columbus, OH 1
Manassas, VA 1
Haines City, FL 1
Hornell, NY 1
Hialeah, FL 1
Coaldale, PA 1
Westport, CT 1
Salisbury, England 1
Laurel, MD 1
Gateshead, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • DrFrankBuck Dr. Frank Buck (@DrFrankBuck) reported

    @googlenest @IFTTT Did receive a response from @IFTTT as follows: "We've been alerted to an issue with Google Assistant affecting some users and resulting in the problems you've described. We're currently investigating this internally, and have also reached out to Google..."

  • walschots Ρascal Walschots (@walschots) reported

    @googlenesthelp my iOS app keeps logging me out of the nest app. Google Home seems to stay logged in. Is there a server side issue this morning?

  • zinkmeister zinkmeister (@zinkmeister) reported

    @googlenesthelp Please contact me to help me with the known issue of a W5 problem with my Nest thermostat. kind regards Paul (0031614574180)

  • catdelbuono Cat Del Buono (@catdelbuono) reported

    @googlenesthelp I’m still waiting for my issue to be resolved. It’s been months now that the app just keeps crashing before I can see anything, making it USELESS. Where’s the app update to fix this??

  • MRAJPalmer Andrew (12/Mar/08) (@MRAJPalmer) reported

    @kundaijena__ @googlenest There’s a thread on your community about this and it’s doesn’t solve the issue. The nest mini can’t connect to ios14 due to local network access

  • sjespers Serge Jespers (@sjespers) reported

    @googlenest Reinstalling seems to have fixed it. The web app keeps me in a sign in loop though.

  • MuricanMade21 Meh (@MuricanMade21) reported

    @googlenesthelp Please help me with my router. I have tried and tried to set it up and it keeps saying connection failed

  • knksmith57 Kyle Smith (@knksmith57) reported

    @googlenest did y'all push a software update tonight for nest iq outdoor cams? mine suddenly, and very suspiciously, disconnected tonight at 20:00:19, and it's totally bricked now. won't power on, no status lights or anything. this is really bad.

  • JurgenJacobs76 Jürgen Jacobs (@JurgenJacobs76) reported

    @googlenest I'm using my personal Gmail account (No issues with my Nest Hello). As the Honeywell app is able to connect to the thermostat at the time when Google Assistent states it to be offline i'm asuming the Wifi @ the termostat to be ok. The Googledevices are online as well.

  • AKtech2021 AK (@AKtech2021) reported

    Hey @FacebookGaming fix the facebook watch app on @googlenest chromcast, its not loading sometimes

  • krisbrig KrisBrig Creative (@krisbrig) reported

    @googlenest It stopped functioning around 12pm today and it went unnoticed for three hours after feeling super chilled. A walk to the thermostat revealed error code on E Nest unit all of a sudden. Unit has never displayed error on the 7mo heat/ac system. Nest <2.5yrs.

  • JurgenJacobs76 Jürgen Jacobs (@JurgenJacobs76) reported

    Hi @googlenest and @Honeywell_Home I'm seeing a lot of complaints about the connectivity between the T6 and Google home on forums and FB groups. When contacted you are pointing at each other, could you please jointly fix this?

  • JenniferSpaw Jennifer (@JenniferSpaw) reported

    @evergypower @googlenesthelp well, after three hours and forty minutes on hold with Evergy, and the hour and a half with Google Nest Support (ha!) I hope my faulty Nest thermostat doesn't burn my house down.

  • luisortizIII Luis Ortiz III (@luisortizIII) reported

    @googlenesthelp i am still trying to get case id 9-5448000031159 resolved. All I want to do is send this piece of junk back for another garbage replacement and I can't even get that done. You support is useless. I have spoken to 3 ppl already. Pls help.

  • DemonTraitor Demon © (@DemonTraitor) reported

    @googlenest UK, it used to work, then randomly stopped. I cannot imagine there are many trouble steps to take. You either have the action in the routine or not. There's no options etc. It has been rebooted (the Nest Audio)

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