Google Nest Outage Map
The map below depicts the most recent cities worldwide where Google Nest users have reported problems and outages. If you are having an issue with Google Nest, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Nest users affected:
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Online Features
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Calgary, AB | 2 |
| Bhubaneshwar, OR | 1 |
| Whitchurch, England | 1 |
| Rochester, MI | 1 |
| Didcot, England | 1 |
| Paris, Île-de-France | 1 |
| Doullens, Hauts-de-France | 1 |
| Maynard, MA | 1 |
| Westerville, OH | 1 |
| South Salem, NY | 1 |
| Fargo, ND | 1 |
| Dania Beach, FL | 1 |
| Tinley Park, IL | 1 |
| London, England | 1 |
| Marblehead, MA | 1 |
| Jacksonville Beach, FL | 1 |
| Troy, MI | 1 |
| Grebenstein, Hessen | 1 |
| Richlands, VA | 1 |
| Salem, MA | 1 |
| Philadelphia, PA | 1 |
| Manchester, NH | 1 |
| Saskatoon, SK | 1 |
| Miami, FL | 1 |
| Lancaster, SC | 1 |
| Phoenix, AZ | 1 |
| Franklin, TN | 1 |
| Brentwood, CA | 1 |
| Ashburn, VA | 1 |
| Birmingham, AL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Baumber
(@RicBaumber) reported
@googlenesthelp hello I have a W5 nest error and completing a restart and factory reset has not helped. Now the thermostat cannot find any network at all
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Ali Malik
(@TheRealAli_) reported
@googlenest I’ve never been more disappointed in a product or customer service that I have been with google mesh wifi .I’ve been on phone with you guys on and off for the last 8 months to fix the problem with my google mesh system . I’ve went through 4 diagnostic with you guys
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Robert Kurtz
(@k34851714) reported
@googlenesthelp I need help. My Nest learning thermostat does not see the internet any longer. Have tried everything
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Julio Villegas
(@JulioV5757) reported
@googlenesthelp my nest seems to have lost its internet connection and won't work. Can you help me out? I miss being able to control my thermostat from my phone! #nestwoes #helpneeded
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Robin Flynn 🇵🇸
(@peakrob) reported
@googlenesthelp when I try to install the second Google doorbell in 2 days (your support said 1st was faulty) I still get exact same message on home app telling me to set up a nest account. But I can’t set one up as it’s merged with Google. Nightmare.
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Scott Valient
(@scoval) reported
@googlenesthelp hello, my nest thermostat says it’s unable to connect to Wi-Fi all of the sudden. It still looks like it works, but just doesn’t connect. App says it went offline 15 hours ago. I reset Wi-Fi and router. Reset thermostat too.
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"Kwesi" Adrian ♒
(@abhayes72) reported
@googlenesthelp Is there a connectivity issue with Nest Learning thermostats? My thermostats have been going offline more and more lately. #nest
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Amber
(@Lushi73) reported
@googlenesthelp Hi Google Support, plradr can you send your contact number as I do not use Twitter regularly. My thermostat is still broken.
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Amber
(@Lushi73) reported
@googlenesthelp Hi Google Nest. Please can you send me a telephone contact number as I do not use Twitter regularly as I work! The thermostat is still broken too. Thank you.
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Robert Kurtz
(@k34851714) reported
@googlenesthelp Sorry I do not know how to go to private messages. I will need to find someone to help me navigate Twitter.
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"Kwesi" Adrian ♒
(@abhayes72) reported
@googlenesthelp The issue appears to be the Nest/Google apps. The thermostats never disconnect from the Internet. The issue is for some reason the Nest/Google apps continue randomly dropping connection. Did a factory reset to see what happens.
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The Dude of Crypto 💎🥜💎✊ 🥴😭
(@cryptokeeper_2) reported
Second Nest Gen 3 went bust. The base went bad just after the warranty expired. Now Google wants $50 for the part. I could buy a new thermostat for that! This is the second Gen 3 I've lost within 6 months. Do not buy @googlenest @googlenesthelp
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Amber
(@Lushi73) reported
@googlenesthelp Hi, my Nest Thermostat is not connecting to WiFi and I've followed the Troubleshooting advice a number of times but has not worked. I've only had the Nest Thermostat for 13 months! Help is required to resolve asap. Thank you.
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Javier
(@JavierPicture) reported
@googlenesthelp hello I need some help fixing my nest thermostat 3rd generation not connecting to wifi and not charging , I try to resent and recharge manually still not working, if there is any other way to make it work let me know i will appreciate
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Tanner DeBoard
(@TannerIsTheName) reported
Hey @googlenesthelp @Android @SonySupportUSA - You've introduced a terrible bug that is automatically re-enabling Google Assistant voice recognition on my Sony Android TV whenever I try to use the voice command 'Ok, Google' for my Nest Mini. I've turned this setting off 4 times!
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