Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (41%)
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Website Down (22%)
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Online Features (11%)
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App Crashing (11%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chepstow |
Sign in | |
 Lincoln |
App Crashing | |
 Tequisquiapan |
Sign in | |
 Rödermark |
Errors | |
| Katy |
Device Failure | |
| Ashburn |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Sandra
(@3littletangs) reported
@googlenest Hi, online chat is not working. Keeps saying 'try again later' or 'something went wrong'
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inVest_in_yoself
(@zircle_of_lyfe) reported
@googlenest iOS app constantly crashing! And no fix yet! Why am I paying ya yearly subscription ?
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Hank
(@timmerhen) reported
Hey @Google. Can you help me? Is there even a customer service department at @googlenest??? Nobody seems to care. Nest had way better customer service!
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Richard Cameron
(@thercc75) reported
@googlenesthelp my thermostat has gone offline the past 2 mornings. It is losing connection to my network. I turn it up manually and it connects again. I see no updates available. Any reason why?
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Mrs Oh ****!
(@Bye_bye_Trump_) reported
@googlenesthelp Thank you. I believe it will be the 5Ghz issue. I will try to get it online tomorrow. If the issue persists I will DM you.
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cagey1
(@CliffAgeloff) reported
@googlenest thermostat insisting no power but line tests output say otherwise. Thermostat error code says R wire not connected but tests positive for continuity. Very frustrating. It should work. Brand new 18/5 wire to the box. Need answers.
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp you’re techs aren’t doing what they tell customers they will do. We are freezing in our house waiting for replacement that was never put through as we were told. You should do that right thing and overnight my replacement! Bad customer service
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#DaruratMafoolat
(@vernieman) reported
@googlenest Problem still not solved :( It has returned #baffling
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Where’s the Silver Lining?
(@teslascoil15) reported
@googlenest are you guys experiencing issues with nest protect devices? One of mine has been offline for 3 days and will not reconnect. No changes to my wifi or anything.
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Hank
(@timmerhen) reported
Hey @googlecanada. Can you help me out? Over 4 months of getting the run around from @googlenest
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Christopher Morris
(@morrischris) reported
@googlenesthelp On the Nest app it just said “camera is turned off/make sure it is connected, etc” but nothing changed. Was working intermittently before that. Now it is not lighting up unless you hold down the button for a while. Also tried resetting & restarting. No lights and same issue!
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Jon Walton
(@Waltonplumb) reported
@googlenesthelp got 3 nest protects that batteries have died on and put recommended lithium batteries in they wont turn back on with a fourth saying low battery. Also had power cut today and now 2 of the cameras are offline.
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FootiusMaximus
(@footiusmaximus) reported
@googlenest @googlenesthelp what a nightmare trying to deal with these inept people. Will never buy another piece of google hardware. they just keep taking your $$ and make it impossible to cancel your subscription.
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp what a joke! You guys ask me to dm you so it’s not seen by public but once I do you stop responding!! Completely unacceptable! No heat for 3 days and been waiting for over an hour to hear from a manager!! Bad customer service!!!
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp when you’re told you will get a call back from a manger within 30 mins they should honor that & I’m still waiting for my call back. This is completely unacceptable and bad business. You should care more about customers freezing waiting on item
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Mrs Oh ****!
(@Bye_bye_Trump_) reported
@googlenesthelp is anyone answering phones today? How about your chat? Need urgent help. Camera will not connect to wifi. Error C203. Tried everything suggested online.
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🐸PepeLivesMatter🐸
(@pepe8588) reported
Feel like **** and as usual it’s freezing in here ... need a @googlenest in here ... gonna shower and sleep ....
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Richard Cameron
(@thercc75) reported
@googlenest I am having issues with my Nest and connectivity to the app. It has gone offline two times the past two mornings. I have to go to the dial and manually turn the temp up. Any reason why? I haven’t lost internet and I don’t see an update available.
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp I’ve been on the phone for 3 hours still no answers or help
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Mrs Oh ****!
(@Bye_bye_Trump_) reported
@googlenesthelp I've been Googling whilst waiting. I believe the issue may be that this camera is fighting between the band widths and can only connect the 2.4GHz in the UK? I've never found a problem setting them up before but I did change provider in October last year.
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Deborah Bendayan
(@debymex12) reported
@googlenest is there a phone I can call for support? This is important! Our thermostat is offline, we don’t have heat in the house and it’s really cold!!
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp I hope you’re never without heat due to a faulty system with no help! My house is freezing and no one is following through with what your saying you’ll do! Make this right for your customer!
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp been waiting for a call back from a manager still no answers. Been without heat waiting for replacement that never got ordered! This is unacceptable! Bad customer service!
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Christopher Morris
(@morrischris) reported
@googlenesthelp My Google Nest Hello stopped working and I had two electricians come out, replace transformer, wiring etc & have determined unit is the issue. It’s only four months old. How do I replace it? Looks like warranty is a year. Thanks
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Christopher Morris
(@morrischris) reported
@googlenest My Google Nest Hello stopped working and I had two electricians come out, replace transformer, wiring etc & have determined unit is the issue. It’s only four months old. How do I replace it? Looks like warranty is a year. Thanks
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Deborah Bendayan
(@debymex12) reported
@googlenest Help, please!!! Our thermostat is offline and and any instructions to set it up again are too confusing!!!!! We’re freezing!!!
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Meline Joaris
(@MelineJoaris) reported
@googlenesthelp Our Nest doesn't see any Wifi networks. I've restarted my router, WiFi is working for everything else, reset the Nest multiple times, used a WiFi hotspot but nothing seems to work. There's about a dozen networks around our home but it can't see those. Help please!
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Ginnie
(@ginniewinniet) reported
@googlenesthelp hi my nest thermostat says w5 error and no matter what I do (resets etc) it won’t connect. Any ideas please? Thanks
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Richard Cameron
(@thercc75) reported
@googlenesthelp The thermostat was installed around 2015 or 2016. I am connected to the same network as the thermostat and I am controlling it from my phone. It also goes offline on my wife’s phone.
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Samuel Jones
(@haestion1) reported
@googlenesthelp My sister (who I have not given any authority to access my Google nest speaker) can control music over my nest speaker from a different room in the house. How can I fix this? Only one Google nest device, only one account set up (mine).