Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (16%)
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Website Down (12%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laurel |
Website Down | |
 Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Enchanted Gardening
(@Enchanted_Gadnr) reported
@googlenesthelp Hi. I messaged you just now. My nest camera is not working. Blue spinning circle and won’t connect to WiFi. I am in the UK. Old camera in the back is working fine and my doorbell too. But not my front of house camera, which I got in March from you as a replacement for old one.
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mehdi hilli
(@mehdi_hilli) reported
@googlenest Hello. Yes I just bought the camera and I noticed there is no noise at all. So I put the camera to my ear and I could hear a faint noise. I tried changing the microphone sensitivity but it did not help. Does this mean it is faulty? Or is this how it is always?
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Andrew Armer
(@AndrewArmer1) reported
@googlenesthelp Your support is terrible. My family has had an issue with the Google nest for over two weeks, and your support continues to not respond to our inquiries. Based off of my own research, we need a new router. Do your job, and get back to people when you say you will.
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Jack Shepard
(@Xceptionalthief) reported
@googlenest help. Nest thermostat will not turn on heat unless I manually change the mode every time. Gets cold at night when it doesn’t turn on when scheduled
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DasDatGuy
(@beckfordjr) reported
@googlenest How do I disable waiting 2+ hours for my house t come to temp? Please help! It is 21˚ and the house feel like maybe 30˚!!!!
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dogmom
(@Kaedenny) reported
@googlenest No, it was a product issue! The WiFi has not changed! The batteries were fully charged and new! The mechanism that turned the deadbolt failed. When attempting to unlock with code or App put it in a deadbolt is stuck state.
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Nicholas Lenzi
(@nicklenzi) reported
@googlenest Sure. I’d love for the song to be skipped and not played until after Christmas. Might need help from Spotify though.
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William Chard
(@williamchard) reported
@googlenesthelp hey after the outage my nest learning thermostat lost The ability to find my home wifi. I rebooted it, reset it, rebooted my nest Wi-Fi, rebooted the modem, and did that a second time. What can I do to help get my thermostat working again?
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Anantha Shayana. D
(@RAYSITI) reported
@googlenest I've reset the device / the language settings multiple times from the mob app. Only thing that stops it from switching back to Hindi is to set the primary language to Eng-UK and not Eng-India. Once I switch back to Eng-Ind, the problem's back.
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Andrew Burke
(@apburke) reported
@googlenesthelp Purchased a new Chromecast with Google TV and set it up. I can't control it using my Google Home speaker. when I ask Google to show me action movies on Bedroom TV it says it is doing it but nothing happens. After a few seconds it says something went wrong. Help
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lauren llorente
(@Lauren32211916) reported
@googlenest my router is upstairs in the living room and i’m in the basement, but i’ve never had a problem with that before. i’ve tried to redo the google with lights, make sure govee works with google, i have no idea what it is
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Connie Powers
(@Consuelachacha) reported
from
Galway-Cavendish and Harvey, Ontario
@googlenesthelp my one year old nest thermostat refuses to find my network. All other devices work and router is working. This nest thermostat needs to be replaced. I would appreciate some help.
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Deepak Kukreja
(@Deepakkukreja19) reported
@googlenest I have answered everything on FB support chat..but noone is replying and solving issue
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JL401
(@Jbird747) reported
@googlenesthelp Do you also cover Chromecast devises? My latest Chromecast and Chromecast 2nd gen have same problem; The music always stops at 20min when I cast AppleMusic with the song 20min or longer. Even on the different Wi-fi, same happends.
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J. Kelly
(@jackieayres) reported
@GoogleNest just guessed the music I wanted to play on the app I wanted to use before I could say anything but “Hey, Google, play...” WTF 👀
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Rik D'huyvetters
(@RikDhuyvetters) reported
@googlenest Turning it off and on seemed to have resolved the issue :) That is normally what I try first, but since it coincided with the outages, I assumed that that was the cause. Thanks for the assistance.
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Chris Brown
(@chriswho) reported
@googlenest Aside from laughing at it and turning it off and on (unplugging it), I haven't tried to troubleshoot. Since it heard right, I figured the problem was in the cloud, not the hardware.
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Nicolas Martin
(@nicomartin410) reported
@googlenest Thanks no help needed but it would be fine if routines were defined by home and not by account
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Gina Kaz
(@GinaKaz) reported
@googlenest our nest router keeps disconnecting from the internet, we’ve contacted support multiple times with no resolution, we need internet. HELP!
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Pier-Luc Brault
(@plbrault) reported
@googlenest I am using a Home speaker from 2017 and a Home Mini from 2018. Both started acting up about a week ago (saying "There was a glitch..." once in a while) so I power-resetted them yesterday and now they are saying they are not setup yet even after completely reconfiguring one.
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Jamie Cashin
(@va3jme) reported
Who says big companies are faceless... Thanks to @googlenest who has been working with me for several days now to diagnose this issue... It is now working. I did end up rebooting my entire house... Literally... turned off the main breaker
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Björn Laget
(@Beejay_A2B) reported
@googlenesthelp hi, there’s not much to be found about the N9 error online. Do you have a phone support number for Belgium? Problem is that the heat link won’t connect with the Nest 3rd Gen thermostat. Factory reset with both didn’t do the trick.
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Miles Cooper
(@coops_92) reported
@googlenest hi, I've been in touch with support but they aren't helping at all. The Google assistant has stopped working on my best hub, Google homes and my pixel 5. It's been down for a few days now either saying "there was a glitch" or "cant connect to Google"
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Alpha Wong
(@alphawong_hk) reported
@googlenest Dec 2020 same issue. After few pair and unpair and it Malfunctions
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Pier-Luc Brault
(@plbrault) reported
@googlenest Thank you for your prompt response. I reinstalled the app and cleared the cache, then I proceeded to factory-reset one of the speakers again before going through the setup process another time. Unfortunately, the issue is still present.
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dogmom
(@Kaedenny) reported
@googlenest There was no issue with deadbolt alignment per the locksmith and it was not impeded in any way. The mechanism that turned the lock just died.
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Deepak Kukreja
(@Deepakkukreja19) reported
@googlenest my home thermostat unable to connect to WiFi .. Tried all sort of methods reboot restart factory reset still it won't work ..Fix Asap.
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Gina Kaz
(@GinaKaz) reported
@googlenesthelp been dealing with customer support for months now. Still no resolution for my router that keeps disconnecting from the internet. I want to be refunded for this **** equipment that doesn’t work.
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PẠƦŁẠ¥ 🅓🅒
(@ParlayDC) reported
@googlenest Still not working
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Christina Novak
(@ChristinaNovak_) reported
@googlenest I've tried 3x to sort my Nest issue and 3x I have been cut off and no one calls back even though they have my information 😡