Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (51%)
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Online Features (19%)
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App Crashing (9%)
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Website Down (9%)
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Device Failure (9%)
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Errors (2%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Peoria |
Online Features | |
| Anchorage |
Sign in | |
| Seattle |
Sign in | |
| Havertown |
Online Features | |
 Bhubaneshwar |
Online Features | |
 Whitchurch |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Billy Rowe™ Ph.D
(@rowebil) reported
@GilBenelli @googlenesthelp I ran into this issue before and might be experiencing it now. We had to remove the thermostat from the account, do a complete reset, and re-add. Their support was not helpful - complete opposite really.
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cesar
(@Ceedizzy1) reported
@googlenesthelp I need help, my nest thermostat lost wifi and I did everything and can't get it to work again. The thermostat works but no wifi connectivity. Did a reset , reset account connections, rebooted modem and router. PLEASE HELP!!
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christy penders
(@MomOnTheFly) reported
@googlenesthelp the 3-day notice that my thermostat was not going to work by app was bad enough. Since I “upgraded” my nest cameras to the Home app (3days ago) 3 nest cameras have completely quit working in the app. What a fiasco
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Pri
(@PrinkeetD) reported
@googlenesthelp am not seeing any progress / support on my open ticket. Can u pls help
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All the Gear No Idea
(@Gujadhur) reported
@madebygoogle I've made a support request for my nest thermostat 5 days ago and not heard back, you're not replying on Facebook at all! I dont have heating or hot water. This is so bad I have a young family and it is winter! #googlenest #CustomerServiceFail
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Denise
(@YikesThisWorld) reported
@GoogleNest @rishi_chandra @rosterloh Loyal customer w/4 Nest thermostats. Google repeatedly denied a Nest upgrade promo for 1 of the units since it was offline during a reno. If this is how they treat loyal users, I’m done. All 4 will be replaced with competitors. #GoogleNest
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Ellen Berlin✌🏼🦞✡️🌍☀️⚾️🇺🇸
(@ellenberlin) reported
@googlenest could you make it any harder to remove a NEST from an account!?? Pls help! 🙏
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Danny S
(@mikeybye22) reported
Done with you @Google @googlenest, bricking remote connectivity to perfectly working Gen1/Gen2 Nest thermostats and forcing hardware upgrades that aren't needed? Go **** yourselves. I'm replacing ALL of my Google/Nest devices in my properties with Ecobee. 🙄🖕🖕🖕
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Danny Harrington
(@Dj_Danny_H) reported
@googlenesthelp no support available? I've been without internet for almost 24 hours because your mesh system randomly stopped working. Taking my entire home offline.
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Claire Ellis
(@ClaireEllis_JPC) reported
@googlenesthelp I’ve been waiting over a week for a response to my support log, your AI app gave me poor advice & I now have a non functioning thermostat & no upstairs heating. This is really poor customer service!
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Bill Dixon
(@WOsloop_ORD) reported
@AppleSupport @googlenest I updated to iOS 26.1, and now my nest thermostat changes from Home to Away automatically without leaving home. Are others having this issue with Nest Thermostat App?
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Amelia Harison
(@amelia_harison) reported
@hal_harvey @googlenest That’s quite a huge gap between the reported and calculated numbers do you think this is just a reporting error, or something more deliberate?
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Bass Grrrl 🎸🔬🐈🌲🌳🇺🇦
(@pookerella) reported
@Google took #Nest and made it @googlenest and now my perfectly working thermostat will no longer work with the app after October 25, meaning it will no longer be able to be controlled remotely via WiFi. Couldn’t have happened at a worse time. I used to think Google was the better of the big companies, (with Apple, Meta) but it appears their need for control and obsolescence is just as bad if not worse. How dare you Google? You should be ashamed of yourselves. I know Nest would’ve never done this. Google, you SUCK.
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SpeakForYourselfPodcast
(@S4YPodcast) reported
Terrible experiences with @honeywell. It’s not even better than nothing, it’s just objectively terrible. Will be replacing with @googlenest at home, ranch, and all three office locations.
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Judith Baumel
(@JudithBaumel) reported
@googlenesthelp My Google nest thermostats, doorbell camera and floodlight w. camera all stopped connecting to home internet. @verisonsupport says it can't help. What do I do now?
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Pri
(@PrinkeetD) reported
@googlenesthelp hi team, my nest is working but it is not connecting to wifi. I tried all troubleshooting steps mentioned on your website but it is not working. Can you please help? Everything was working fine but suddenly wifi not disconnected and my nest app shows offline.
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Miguel Martinez
(@micks1984) reported
@googlenesthelp Hi, my thermostat has lost WiFi connection. I have tried for a few days taking all required/recommended steps and none are working. Can you please help?
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Harry Papadhimitri
(@papadhimitri) reported
@googlenesthelp I have a problem with my nest thermostat third generation I had before in the app but now doesn’t connect anymore to the WiFi Can you halo me to solve this or replace the thermostat ? I did hard reset to factory settings and still the same
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Roman Eagles ⚛️
(@RomanEagles) reported
@ahails @googlenest Yes, Nest Hub and Max plus the mini now as well. Buying an Amazon echo dot...problem solved.
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Judith Baumel
(@JudithBaumel) reported
@VerizonSupport After a tech did something to my router ("cleaned things up") all my @googlenesthelp products can't connect to home internet. I've called, gotten no help but why have you closed my case?
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s1s2v1
(@s1s2v1) reported
@googlenesthelp is useless. Opened ticket via chat on Aug 22; get generic response; 3 weeks go by & no fix. Send a DM to their X handle; told to send email with details; get another generic response; then told to contact them via chat again!! Going around in circles!
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Danny S
(@mikeybye22) reported
Worst ******* humans ever @google @googlenest -- Talk about a horrible Company invading a cool Product. **** YOU GOOGLE
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Vishal Yesudas
(@VishalYesudas) reported
@googlenest I get you are stopping support for Gen 1 nest thermostats. I understand if you stopped updates and features. But wtf, you just pull all smart functions and no longer connects to app. You made it dumber instead of just stopping the progress. It’s messed up.
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𝐇𝐀𝐈𝐋𝐒
(@ahails) reported
What’s that go with Radio App not working on @googlenest this week! Anyone else having the same issue? #radioapp
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Nindie Nation
(@nindienation) reported
If you built a thermostat that can no longer change the temperature, did you build the worst thermostat ever designed? Because @Google @googlenest is disabling my Thermostat any day now that we installed when building our house in 2015.
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Vicki Russell
(@VickiRussell62) reported
Hey @AmazonAustralia I purchased a Google Nest and I have been sent a European plug. It will not work in an Australia and your site is not allowing me to replace it. Your chat bot did not help either. How do I get this exchanged so I can use it? @googlenesthelp
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Nicholas Houston
(@nichouston) reported
yo @googlenest every time you turn up my a/c when im gone and i come home to a warm house, i crank that **** way down to cancel out your woke climate change bs, how bout you tell your executives to turn in their private jets!!!!
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Dat Girl.
(@DatGirlsmooth) reported
Hi @googlenesthelp I’ve tried all the trouble shooting for my google nest and it’s still not working pls help. Thanks
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JC
(@Janncolon) reported
@googlenest your support service is terrible!
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Raveen Avula
(@RaveenAvula) reported
@googlenesthelp my nest learning thermostat is not able to connect to any WiFi or find any available networks. I have several networks available and nearly 40 devices on my networks. I tried rebooting my device and also router. Please help!