Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (50%)
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Online Features (19%)
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Website Down (10%)
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App Crashing (8%)
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Device Failure (8%)
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Errors (4%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Denver |
Online Features | |
 Stratford |
Website Down | |
| Inkster |
Sign in | |
| Edmonton |
Sign in | |
| Kirkland |
Errors | |
| Peoria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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bretthooper.eth
(@BrettHooper63) reported
@googlenesthelp A slight convex or concave added to the button geometry could help solve it or perhaps not having the contrast going to the camera housing but instead focusing on the button.
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FourMileRun Capital
(@4MileRunCapital) reported
@Dyc3r @googlenesthelp “If the status says “Connected - Remove control unavailable,” there may be an issue with the Nest service.” This is taken from your troubleshooting guide. So are having issues with services on your end?
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Robert Punt
(@RobertPunt75) reported
@googlenesthelp i need some help with my (already) second 3rd generation nest thermostat. The first one could connect to any wifi network. So the company where i bought it exchange the thermostat. But now the second thermostat gives the same problem. What can i do?
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Jimmy Miloseski
(@dimitarmilo) reported
The last thing anyone wants to hear when they accidentally activate their voice assistant is some inane or quirky response. They want to hear nothing. Can someone at @googlenest pls fix this?
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Cosette
(@Cosette31398758) reported
@googlenest your customer service is terrible! I had my doorbell for 3 years and stopped all of a sudden and being told that 3 years is good! 😳 the conversation cut off, did not bother to call me back! I should have bought @amazon your ring bell is not worth the money!
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Mohammad Essat
(@Momo_Essat) reported
@googlenesthelp hi hope you are well, we’ve had a problem with our nest thermostat where it’s gone faulty, would you be able to direct me to a contact number where we could get some help please, thanks
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Marco Botticelli
(@m_botticelli) reported
I can’t understand why a company like @Google @googlenesthelp (owner of YouTube) cannot get a reliable streaming of their Nest Cameras (both old and new), especially those stored as part of a very expensive subscription. This is the case on both Nest and Home Apps. Fix it pls.
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DougLanghorn
(@DougLanghorn) reported
@googlenesthelp my nest thermostat has lost Wi-Fi connection and will not reconnect after resetting it per the online troubleshooting. All other nest devices in the house remain connected properly and internet is working. Please advise how to fix this
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FourMileRun Capital
(@4MileRunCapital) reported
@Dyc3r @googlenesthelp having the same problem since yesterday evening. Sorry to jump on ur thread. Thermostat is working as expected but nest app iOS says thermostat is offline. I can see thermostat is connected to the internet on our router. Nest weave has status connected. Remote control unavailable
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eleanor
(@eleanorphilpott) reported
@googlenesthelp my google nest (about 1.5 years old) just won’t turn on (no lights and won’t respond to any voice). It was fine when I last used it a couple of days ago. Please help!
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Craig Phillips
(@BrisDev) reported
@googlenesthelp @deb_deitz Also happening to me, as the original poster states, lots of people having the same issue
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Brady Stolz
(@Brady_Stolz) reported
@googlenesthelp I need help turning off auto adjust on my thermostat
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Amit Rana
(@amrana23) reported
@strngwys It is truly amazing how terrible they’ve handled this. Customer support is useless. @googlenest
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shaverdi
(@Rshaverdi) reported
@googlenesthelp nest thermostat will not find wifi connection. Tried all trouble shooting steps and still nothing. Please assist
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Craig Phillips
(@BrisDev) reported
@googlenesthelp @deb_deitz Also happening to me, as the original poster states, lots of people having the same issue
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SyracuseNY25
(@Ny25Syracuse) reported
@googlenesthelp @krags74 I’m having the same issue. App just spins when reviewing history. The problem just started happening around the same time. It’s not my network.
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Rattlehead.ie
(@Rattlehead_ie) reported
@googlenesthelp Temp inside ranges 16-21 degrees. Hubs responds saying "something went wrong". Home app just sits there for 10seconds and then times out when I try it that way. I can change the mode from eco/heat/off no issue in the Nest App itself, in Smart things or manually (physically)
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Jace Christner
(@CallMeJace) reported
Last Wednesday I spent an hour on the phone with @googlenest trouble shooting, they emailed requesting info on my device but now everything has stalled. They are supposed to be sending me a shipping label to replace my device. What's the hold up? #googlenest
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uhhhhh
(@justinshuls) reported
@googlenesthelp Nest battery cam wired. It has never been good. The google home app is terrible. Nest, a fall from grace
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Simon Matteson
(@s_matte100) reported
@googlenesthelp Yes, three 1st Gen Nest Hubs have displayed the same behavior. The one 2nd Gen Nest Hub I have has not gone offline. The 2nd Gen Nest Hub is also farthest from the router.
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AIOTech LLC
(@aiotechnv) reported
@googlenesthelp I've been having the same issue on my first gen Nest Hub for the past three days. It disconnects numerous times a day and says to check my internet connection. I've had no trouble with any other devices or my internet connection.
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Mike R
(@Dyc3r) reported
@googlenesthelp I saw a number of people online having similar problems who indicated that they fixed it by just connecting the C wire. So, I tried that (and gave the thermostat 24 hours to make sure the low power issue was truly resolved) then I tried reconnecting it to the wifi network.
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FourMileRun Capital
(@4MileRunCapital) reported
@googlenesthelp Along with opening up a guest network for the thermostat only and that didn’t work either. Hopefully this issue doesn’t come back. I now see nest weave show remote control available. Thanks for responding quickly. Have a great day.
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Terynce B
(@TerynceB) reported
"We're sorry, something went wrong for @googlenest" is what my Google Homes say when I try to adjust them. Any help @madebygoogle?
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Simon Matteson
(@s_matte100) reported
@googlenesthelp my first gen Nest Hubs have all given me the error message “Check Internet Connection”. I’ve reset router (all other devices connect), unplugged, and reset hubs. Works for a while then gives me the error again. Is this a known issue?
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Craig Phillips
(@BrisDev) reported
@googlenesthelp @deb_deitz Also happening to me, as the original poster states, lots of people having the same issue
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ShotgunTortoiseCrypto
(@shotgun_crypto) reported
Can I just ask why the actual **** is my home thermostat reminding me about buying **** for fathers day. You had one job do it... #NEST #googlenest
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Russ Hopkins
(@OnlyoneRuscoe) reported
@krags74 @googlenesthelp Im having exactly the same issue. I try and rewind on my IPhone 11 it comes up with a try again later message or just spins attempting to load. Exactly the same when I do it on Desktop Pc too it just won’t play anything
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El Escobar
(@ELmattic) reported
@googlenesthelp Hi my google doorbell is giving me issues connecting to wifi. I talked to support already and went through all trouble shooting and it still is not able to find any wifi network. All my other devices are able to connect. Can you help or possibly send me a new one?
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Marco Botticelli
(@m_botticelli) reported
I can’t capacitate myself how a company like @Google @googlenesthelp (owner of YouTube) cannot get a reliable streaming of their Nest Cameras (both old and new), especially those stored as part of a very expensive subscription. This is the case on both Nest and Home Apps. Fix it.