Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (52%)
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Online Features (17%)
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App Crashing (9%)
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Website Down (9%)
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Device Failure (9%)
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Errors (4%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Inkster |
Sign in | |
 Edmonton |
Sign in | |
| Kirkland |
Errors | |
| Peoria |
Online Features | |
| Anchorage |
Sign in | |
| Seattle |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Sebastien Lahtinen
(@sebtweet) reported
@googlenesthelp Reinstalling app on its own didn’t help but after phone reboot as well I’ve not seen an issue yet. Will advise if it happens again. Thanks :D
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topherroach7
(@topherroach7) reported
@googlenest why can’t I get help in for my nest thermostat. Your call centers is horrible.
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UE
(@UnadjustedE) reported
Hey may I have some help @googlenesthelp I paid for my nest aware but my cameras aren’t showing any history.
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Sade
(@SadeFromNYC) reported
@googlenesthelp Nest hello is not listed under devices when I went to add it it asks for an entry key but my wired camera is mounted. Is there any other way to add my camera without the entry key or a way to get the key without removing my camera from its mount? Please help.
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jamie blatant sparky
(@jamieblatant) reported
@neilbridgeman @googlenest Phillips hue is a joke , did you get sucked in , a quick google search will tell you how **** it is
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Edward Viveiros
(@edwardviveiros) reported
@googlenesthelp, thanks for not doing nothing to help customers after their manufacturers warranty runs out. Literally a waste of money investing in your smart home systems if your tech goes defective.
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ChrisPantonsTechWorld
(@panton_chris) reported
@RDRv3 @googlenest Do you have the Google home app at all? I had the issue and one app was using location presence while the other didn't so they conflicted with each other.
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Will
(@WillArakasi) reported
@googlenesthelp I don't need more personal accounts. Accounts don't work together. One account for my Youtube subscription, another account for my Nest, different browser logins, come on! Just fix it!
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Kate
(@Izolja) reported
@googlenest My wifi was unplugged, now it’s back on I’m being asked to log back in to the Nest. Nothing’s working & when I ‘reset password’, I’m not receiving an email. Help?!
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strange rock 'n roller
(@bigcomedown) reported
from
Kansas City, Kansas
@googlenest so apparently my nest is no longer getting power. It won't sit all the way on the base? I don't know what happened. Help?
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Al Surinck
(@AlSurinck) reported
@googlenesthelp I recently purchased a replacement HVAC system, and it came with a Google nest and my nest has lost Wi-Fi signal. I’ve rebooted my router and restarted my Nest. Is there any other help you can give me with this.
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Alix Rosenthal
(@alixro) reported
I just had the worst customer service experience with @googlenest - anyone have advice about how to escalate there?
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Michael
(@Michaelv33881) reported
@googlenesthelp Again that has nothing to do with it. None of my settings have changed. This is an issue on your end.
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Nathan
(@nathanvndmk) reported
Updating your wifi settings in your existing @googlenest products is painfully slow. Please fix this
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Gianluca Rizzo
(@gianluca7rizzo) reported
@BrentSickmiller @googlenesthelp Good luck in getting this sorted. Same issue for me and before sending the replacement they need to receive the device first. My heating has been off since
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Rob Williams
(@codeslubber) reported
@googlenesthelp What help? Yes I turned on ECO when I set it up. That apparently means it’s my fault it turns on the heat when the temp is 10 degrees higher than the setting I have in. Thanks so much!
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Ryan Hasselbach
(@r_hasselb) reported
@googlenesthelp I'm in the USA and I don't get any message on my watch other than the option to login to the Fitbit app on my phone which opens the phone app. I try to sync it and get the same error message from the Fitbit pixel app every time
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Michael
(@Michaelv33881) reported
@googlenesthelp No it’s working now so I don’t need to do anything because like I said the issue wasn’t on my end it was a service issue on your end, but you just failed to take initiative and start investigating you’re always quick to point the finger at the user versus looking your system.
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Bryan Duke
(@GrouchoDuke) reported
@googlenest There’s all kinds of talk on the forums about this, so it must be fairly common. Check your settings before paying a tech hundreds/thousands to hunt for a problem!
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Jason
(@MarxizMphoto) reported
@googlenest this morning my nest (yrs old) has only a red flashing light which I see is usually a battery issue. I charged it with a charger for a bit and it worked but then drained again. If it’s determined the issue is the nest device itself do you offer replacements?
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Dennis Jay
(@Ddreddog) reported
@googlenesthelp still trying to get help. You sent me one direct message then left me hanging. Is there anyone there that understands customer support?
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Neil Bridgeman - Rail Low-Voltage Specialist
(@neilbridgeman) reported
@jamieblatant @googlenest It is just the outside stuff. Really poor quality and I am at a 50% failure rate after 18 months.
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Alex T.
(@AlmanRN13) reported
@googlenest can you fix your app. It will not allow me to set up my Google nest protects products. I have done every troubleshooting step and still not working
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Guy Sie
(@GuySie) reported
@ZDP189 @googlenest The dumb thing is my unifi access point is 1 meter away from this Protect 🙄 if it has bad wifi sapping the battery I have no idea how
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BERRY
(@NotYour35746682) reported
This dang @googlenest thermostat is GARBAGE. Doesn't matter where city set it, it defaults to a whole other realm. #Garbage! Going old school.
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Flor de Maria
(@roxyflawer) reported
@googlenesthelp Nest doorbell wired. My issue is with the app, it’s so slow. Its not my wifi because I don’t have any Issue with other apps.
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the active life
(@theactivelife) reported
We have currently been in The Bad Place for the last week and a half thanks to @GetSpectrum and @googlenest 😫
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💫 🕯👾 ☕️ 🍄
(@V861Scorpii) reported
Worst decision ever was to change the regular thermostat for the Google nest thermostat. The worst UI/UX ever. Keeps changing temperatures randomly in the middle of the day and worst at night, I don't know where to change the presets, is so hard to navigate. #googlenest
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Gordon Huffman
(@HordanTh3wardeN) reported
Now, I've been on a chat with 6 different representatives who keep saying that they can't help me and would transfer me to another department. This is ridiculous! @googlenest
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topherroach7
(@topherroach7) reported
@googlenest why does your customer service in Honduras that serves the us suck so bad? So you not make enough money to keep jobs in the us