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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (39%)
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Website Down (23%)
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Online Features (18%)
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App Crashing (7%)
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Errors (7%)
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Device Failure (7%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in | |
| Boston |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Patrick O'Reilly
(@oreillypatrick) reported
@googlenesthelp I have a nest learning thermostat which has lost connection with our WiFi and I’ve done all of the troubleshooting steps and it still will not connect or work. Please help!
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ᴹᵃᵗᵗ
(@HearITfromMatt) reported
@googlenesthelp It first occurred during the first week after installation. Has happened sporadically between then and now eg 1x every 6 weeks. Nothing has changed in notification settings. Usually notifications are 1-3 seconds after actual event, which is fine. This week has been poor perf.
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NICOLA HADDOW
(@NHADDOW4) reported
@googlenesthelp my Nest Thermostat cannot connect to WiFi. Restarted etc and checked WiFi etc everything fine but this won’t connect to my WiFi!!! Help!!! It’s so frustrating, got this to make my life easier but it’s more stressful than the old bog standard programmer 😭😭😭
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Steven Mayotte
(@stevenmayotte) reported
@googlenesthelp hey goggle. My nest thermostat is no longer connecting to my Wi-Fi network. Please help.
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John Mooren
(@johmoo) reported
@googlenesthelp plumber has investigated issue with heating and concluded our 3rd gen Nest thermostat is at fault. What is guarantee on them? Stopped working all of a sudden.
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp Solve this problem without making me chase you or jump through hoops or im going to switch. That’s all there is to it.
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Liv
(@livphelps) reported
@googlenesthelp hi, my heat link isn’t working and I was wondering if someone could help me please. Thanks
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Alex Gallis
(@AlexGallis) reported
@madebygoogle Hi thank you for the reply, Iam in the UK, can you still help me, my best thermostat have stopped working, error W5, I have gone through the reset, factory reset 3 times over and nothing, @googlenesthelp linked me to a form to fill but never heard back from them....
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Alex Gallis
(@AlexGallis) reported
from
Croydon, England
@madebygoogle can I get some support here since @googlenesthelp won't answer help?
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp I also have a neat doorbell as you saw from my last compliant. It is failing too. I brought both 2 years ago (August 2019). You guys told me it was sun damage and that you won’t help me further.
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Andrew Stephenson
(@BBNcrazy) reported
@googlenesthelp hey, guys I need some help. My Nest Thermostat will not connect to my wifi after almost a year and a half of working just fine. No internet issues, all other devices are great. Can you help?
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dustin. johns.
(@dustinjohns) reported
@googlenesthelp Hello. I have one of the new Battery Nest Cams. At night I get horizontal scrolling lines. Are you able to help?
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sleepytime768
(@newsbabes313) reported
@googlenesthelp hi my nest thermostat can’t connect to any WiFi network anymore. How do I fix this?
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp Yes. I’ve tried everything but I can’t get any wifi signal out of the thermostat. The help docs on Google’s site were not helpful.
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CB1967
(@BrentMacDonald8) reported
@googlenesthelp I have posted, and subsequently watched dozens join discussion, in Nest Support forum about W5 error on Learning Thermostats. Why is Google ignoring this or providing stock response that doesn’t work??
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Richard Doxey
(@DoxeyRichard) reported
@googlenesthelp please can you help with my nest learning thermostat - it has recently lost wifi connection and won’t reconnect! All other devices in the house work, and despite countless resets…. Still nothing 😡
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Anastasia
(@case_annie) reported
The fact that I got my electric bill down from over $300/mo to less than $70 this month by installing @googlenest and cleaning my dryer vent out is insane 🤯
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Marcus ******
(@marcusdiddle) reported
@googlenesthelp App is up to date (v2.44.105) on an iPhone 12 Pro Max on iOS 15.0.2 (also up to date). Also seeing other users reporting the same issue on Reddit. So I’m not alone!
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Ali Mason
(@alimason) reported
Despite having been promised a call from @madebygoogle @googlenesthelp within 48 hours we've heard nothing. No heating and no sense of when the problem might be fixed. Again: think long and hard before getting a Nest thermostat.
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Chris
(@TheBouncer13) reported
@googlenesthelp my won't connect to wifi please help.
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Trevor Christensen
(@ChainAttackTrev) reported
@googlenesthelp I just noticed it today because I turned my furnace on for the year, I am not sure how long it was an issue before today. No recent changes to WiFi, the Nest thermostat doesn’t see any networks in my neighborhood not just my router.
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TravelingMan
(@Traveli34791922) reported
@googlenesthelp I think I got it fixed thanks to your help. 👍
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NunesAlmondMilkCow
(@almond_cow) reported
@googlenesthelp Hi Nest Help, Today my nest thermostat disconnected from the wi-fi and will not reconnect. I've tried every troubleshooting step and still nothing. Please help.
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp I’ve done all the trouble shooting steps listed on the website. I was getting a W5 error but as of this morning the thermostat won’t even start up at all. It doesn’t respond to anything I do. Again, I’ve changed noting on the setup.
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Richard Holmes
(@Richard14679086) reported
@googlenesthelp Thanks for the response. Yes I’ve tried multiple different sockets and no luck. Same issue. I am using the official charger, yes. Any other ideas? I can see some other users had similar issues?
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Living_London
(@James_on_wheels) reported
@googlenesthelp @weecuppatea Same issue here. Google Speaker. UK. @BBCRadio2 no sound. System firmware version: 264660. Cast firmware: 1.56.264660.
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NunesAlmondMilkCow
(@almond_cow) reported
@googlenesthelp It has been installed since end of June. Rebooted router and wi-fi. Rebooted nest. Nada. But you know about this issue with nests disconnecting from wi-fi. And I told you I went through all the steps. What gives?
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Sean Dalgleish
(@DalgleishSean) reported
@googlenesthelp Done that, but unfortunately the issue is present
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Todd Stewart
(@HighOnHops) reported
Hey @madebygoogle @googlenest just bought a floodlight cam and knew it would only work in the home app. Underestimated how annoying it would be to have to use 2 different apps for different cameras / camera functions. Fix this please.
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Brian Feagley
(@brianfeagley) reported
@googlenest your new cameras and app our awful. The nest app works MUCH better then google home. Slow loading times, new camera only works on home and not nest like the rest of my cameras. And forget the history, just spins. Lord help me if I ever need to see the history. #google