Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (39%)
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Website Down (22%)
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Online Features (17%)
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Device Failure (10%)
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App Crashing (7%)
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Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Manish Kumar
(@ManishK60499795) reported
@googlenest I had a problem with my recent purchased nest doorbell battery, it has been 3 months and no help from customer. Your customer service is pathetic! reference your case number is 0-9729000031263 Looking forward to hearing from you.
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Cory
(@Bytor) reported
@Google @googlenesthelp @googledevs It's nice that your Home Minis use #IPv6, and all, but when the IPv6 tunnel goes down, they don't switch over to #IPv4 automatically and become pieces of junk.
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RC
(@colozoline) reported
@googlenest my Nest thermostat says it's offline on the app. On the unit itself it says it's connected on wifi. The Nest sensors are working fine and displaying the proper temps. Did the usual reboot, reconnect and no help
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RC
(@colozoline) reported
@googlenesthelp my Nest thermostat says it's offline on the app. On the unit itself it says it's connected on wifi. The Nest sensors and Doorbell are working fine on the app. Did the usual reboot, reconnect and no help
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DPawsonGas
(@DpawsonGas) reported
@googlenesthelp problem with a nest stat. Doesnt click on and no green flame on heatlink. Works on manual button and stat acknowlages its on manual when button is pressed.
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RC
(@colozoline) reported
@googlenesthelp And the web app says the same thing that it's offline
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Aaron Holder
(@AaronBHolder1) reported
@oreillypatrick @googlenesthelp Just set it up without wifi in the settings menu. Then you can scroll through and enter it another day. Just don't do a reset. I find that Google hardware just had terrible luck entering 2 wifi networks on a device. And it never clears old info
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Eric Rinaudo
(@NYCGuy1327) reported
@googlenesthelp There is no light at all. It’s off. It’s worked with no problem for 2 years…I’ve tried checking the wires and manual and powering down and restarting the breaker it is on. Everything powers back on but the doorbell
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Scott Golonka
(@scottdg) reported
@googlenesthelp I am having trouble with my heat. The furnace turns on but there is no air blowing out through the vents. If I put the fan on manually it blows out cold air. I opened the furnace and confirmed it is lighting. Wondering if it could have anything to do with thermo.
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@AndrewGoldson Goldiefather
(@AndrewGoldson1) reported
7 @googlenest thermostats failed this week totally knackered anyone having this issue
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Nathan Eddy
(@nathan_eddy) reported
@googlenesthelp Hi. My Nest Heat Link seems to have completely died (no lights at all). Can you help?
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John Yilmaz
(@blkeagle17) reported
@googlenesthelp I'm having issue where the nest is offline on the app but online and connected to wifi on the wall. Any ideas? I've reset and restarted the nests multiple times with issue just creeping up over again.
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Manuele R. Pennisi
(@FaintlightWolf) reported
@googlenesthelp want to report a really bad case that is still going for a faulty 3rdGeneration heatlink:so far I have been harrassed by a SeniorAgent,and been lied by a Manager(that apparently can't manage his day to day schedule).What can I do? Dealing with this since Saturday
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CAA
(@CAAnderson20) reported
@googlenesthelp just had a nest representative try and assist technical issues on my nest protects. Told me he couldn’t help and disconnected call. Is this the customer support google provides? What a joke.
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Eric Rinaudo
(@NYCGuy1327) reported
@googlenesthelp hoping that you can help. I have a two year old hardwired Nest Hello doorbell which inexplicably powered off two days ago. I’ve checked everything but can’t seem to get it to power back on again.
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WestCountryBoilerGuy
(@BoilerWest) reported
@googlenesthelp @madebygoogle Have to say, your products awful quality is only superseded by the shockingly **** aftercare! We once felt your products were fantastic. now they are ****. 3 customers of ours have wasted HOURS of time trying to get faulty items sorted! AVOID
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friedeggsum
(@friedeggsum) reported
@googlenesthelp I am an authorized user for my nest camera on the app. I enabled email notifications. I noticed I am receiving the email notifications and not the master user. How do I fix that?
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WestCountryBoilerGuy
(@BoilerWest) reported
@googlenesthelp is quite possibly the WORSE aftercare entity we have to deal with. NOW at my companies COST i will have to remove these **** products and pay to install a DECENT product with GOOD aftercare (should there be a fault) SHAME ON YOU GOOGLE!!!
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Osk
(@Osk84397552) reported
@madebygoogle why am I not getting notifications about my cameras being offline? @googlenesthelp #nestaware
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Tim Tranter
(@Hg80UK) reported
@googlenesthelp been waiting over 22hrs for you to process my ticket. Heat link isn't working, have no heating! To make matters worse it happened while all at home due to my child testing positive for COVID! Really upset with your poor support and lack of empathy in this matter.
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H O W
(@henrysview) reported
@googlenesthelp My Google Nest door bell has gone offline and will not come back online. Please help!
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Retro Zapper Gene
(@Andre_Cook_Jr) reported
@googlenesthelp my thermostat won't connect to wifi anymore and keeps changing temperature to really cold or 90 degrees before the wifi issue. I've fallowed all of the troubleshooting steps please help
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crazyray™ since 2001
(@therealcrazyray) reported
@googlenesthelp 3 units. Gas-Hot Water & AC. Worked fine for 3 years. Now one is giving me n72 and only AC works. Unit has clean wires (checked, stripped, put back into place). Said next has a c-wire, voltage is constant and not an issue.
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Baxter K
(@BaxterKrevich) reported
@hautlle @drdrewdown @googlenest Watch your camera life really closely. We got just over a month and it is terrible how quickly we lost the battery power. Far, far less than Google promises
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Jason Wolf
(@j33wolf33) reported
@googlenesthelp my nest learning thermostat consistently disconnects from my wifi. I have rebooted the router multiple times as well as the thermostat itself. I have tried everything. Please help.
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Michael Chandler
(@MikeChandler01) reported
@googlenesthelp when servicing your UK customers please employ people who understand English. Hopefully then your service levels will be acceptable and you can resolve my nest thermostat issue rather than me constantly calling and getting no where. #2ndrateservice
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Thom Holwerda
(@thomholwerda) reported
@Google @googlenesthelp I'm just trying to invite my fiancée into our Google Home. Why is that feature restricted? Why in ********? Us former Google Apps users were never asked if we wanted to become part of your insanely locked down enterprise bullshit. I don't have any nuclear codes to protect ffs.
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Ailean Riepsaame-Duffy
(@Olaindeach) reported
@googlenesthelp Also when I want to add the Nest app as a service in Google home, it wants me to login with an (old) Nest account that we don't have.
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Jordan James Magee
(@realJordanMagee) reported
@googlenesthelp one of my Nest cameras is offline but the other is online. They both have been going off line at night for a significant amount of time. Wondering if there is a reason for this? The cameras are used for kids so this outage every night doesn’t work.
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Kay Regis
(@Ma1evo1ent) reported
@googlenesthelp My replacement thermostat won't connect to any networks. Please help!