Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (40%)
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Website Down (23%)
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Online Features (15%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Callow
(@au_tom_otive) reported
My @googlenest thermostat 3 is throwing up a W5 WiFi error. Every other device in the house is connected fine, so it’s the Nest that’s at fault. Both Reset>Restart and Reset>Network have failed. Any suggestions?! @googlenesthelp
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Stan the Bailman
(@stanemly) reported
@googlenest Worst customer support on the planet
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AndrewYW
(@AndrewYW8) reported
@madebygoogle @googlenest All Pixel phone sucks, Too many people have responded photo thumbnails display bug for long time, Over than 5 years, nobody want to fix it. Pixel team didn't intention to work on Pixel phones. Even there has been a long standing bug with Pixel phones until now.
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Kristy
(@KristyKay5) reported
@geoffj67 @googlenesthelp @sk0rp10 Mine is back too without having done anything. Definitely points to an issue on Google's side that they seem to have fixed without ever publicly admitting there was a problem.
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Adso of Melk
(@PalimpsestMan) reported
@googlenest Powered everything down, powered back up nothing.
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Arush
(@arush) reported
@googlenest Still need help
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Vex Mage
(@dosmage) reported
from
Vandenberg Village, California
@googlenest Hi, they're 1st gen sticks. One of the TVs is a 2020 with built-in Chromecast. Another one is a 2015 built-in Chromecast. Google Home audibly reports them being offline when I ask to turn on a specific room, for example 'livingroom on' results in 6 lights turning on and 2 offline
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Aden Elizabeth
(@adenlunceford) reported
Please don't buy a @googlenest My thermostat has had issues ever since I bought it and from the copious amounts of google searches I've done, I'm not alone. Ive been on the phone with their customer service for hours and still have the same problem I started with. Just don't.
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Lean
(@Lean80159623) reported
@googlenest Well, that wasn't really my question. And hiding personal stuff is actually possible via recognition & personalization. The problem is: the calendar shared with all people I also share my Home with gets hidden too if I turn personalization off. Is there a workaround for that?
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Chris Fuller
(@fullerc) reported
@googlenest I lost my Nest Cam Outdoor Wall Plate. I have the magnet. Can you help me get a replacement wall plate?
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Tom Holder
(@StubbyAngel9) reported
@googlenest Didn't help.
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Elizabeth Greiner - stay home
(@elizgreiner11) reported
@googlenest Are you ever going to acknowledge there was an outage with the nest thermostat histories? For those of us that had to individually troubleshoot with your service this was frustrating. Glad it's fixed but you could have just announced the outage.
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Zahid Ramzan
(@zahid_ramzan) reported
@rom_j_patel @googlenesthelp Hopefully Google are trying to fix these glitches that the Nest thermostat is experiencing! annoying when you have to get up in the middle of the night to manually turn the heating on!
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DJB
(@RabiDBadgeR87) reported
@aje4789 @ecobee @googlenest I am an HVAC technician. Trust me, Nests are straight up trash. You would be alot happier with an Ecobee.
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Dave3997
(@Dave39972) reported
@googlenesthelp GoogleNest has fixed the issue.
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💫Adam👀
(@The_Change_666) reported
@googlenest my heat link seems to have stopped working. I’m getting error H71 on thermostat but no light on the heat link connected to my boiler.
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Perrin
(@perrinrobinson) reported
@googlenest Thanks @googlenest! My chrome cast is working fine on others apps (Hulu, Netflix, etc.) but with @dailyburn the videos either don’t load, or only play for a few minutes and freeze. Problem started about 1 week ago.
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damn it!
(@2Disabled) reported
@sundarpichai after my @googlenest thermostat broke, it was professionally installed by professionals, I contacted @googlenest and they wanted to trouble shoot. They wanted to swap wires but wouldn't be responsible if my system burned up. Oh and it was still under warranty.
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EmmanuelLeon
(@eleon_82) reported
@madebygoogle @googlenest I have about 30 devices and have terrible service. Contacted customer service and that is even worse. 2 months trying to get this resolved with no end in sight.
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Matt Porter
(@mattporta11) reported
@googlenest The replacement thermostat as we were preparing to move so we took the broken one with us to our new home as we had no return label. I forgot to address this issue. Now, about one year later, again, buy new house, buy 2 thermostats for it. One breaks in less than a year. Nest
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Mehdi Rizvi
(@MehdiRizvi123) reported
@googlenest @perrinrobinson Hello @googlenest My Chromecast Is Working Properly But Device Was Not Shown On My YouTube App And Others Application Also? My Wifi Is Also Properly Connect In Same Wifi But Device Was Not Found Shown? Please Fix This Problem?
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Anthony
(@Science_Anthony) reported
@googlenesthelp Please help! It's January in New York and my Nest Thermostat will not talk to wifi. 🥶 I have another one downstairs and it seems a dozen hotspots. I think we're sleeping downstairs tonight. I've tried everything!
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Ann Howarth
(@AnnLHowarth) reported
@googlenesthelp Like many others I’m not getting any history on my nest app since 21st January. This is an inconvenience as the change of weather means I’d like to keep a closer track on my energy usage. What is the problem?
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Queen✨
(@falyajx) reported
The camera I got for my house ******* sucks.. and their customer service is just as trash. @googlenest y’all suck.
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Pam Campbell
(@psoup) reported
@GoogleNest aI have forgotten my Nest password and am not getting an email for a reset. HELP!
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💫Adam👀
(@The_Change_666) reported
@googlenesthelp my heat link seems to have stopped working. I’m getting error H71 on thermostat but no light on the heat link connected to my boiler.
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Colm Smyth
(@colmsmyth) reported
@Ricker666 @googlenesthelp @Ubiquiti Not yet.... Bit of a pain to take down the network even for 5 mins.... Kids will hunt me down...... Plus homeschool all that and business
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Paul Roberts
(@PaulCRoberts) reported
@au_tom_otive @googlenest @googlenesthelp Good luck with that (& getting any help). Took me weeks to get response, had to send unit back then heard nothing, had to chase repeatedly before new unit arrived
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James Schindler
(@jam72007) reported
@googlenest I cannot seem to find contact number for support. I have 5 nest thermostats (at various locations) and when attempting to view the energy history via App and Website, no history is displayed. Obvious from web searches this issue is not isolated to me. ETA on fix?
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Adso of Melk
(@PalimpsestMan) reported
@googlenest Honestly I think the problem is the Sony TV, but it is hard to be certain without a lot more effort.