Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Online Features (35%)
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Device Failure (25%)
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Sign in (19%)
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Website Down (15%)
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App Crashing (5%)
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Errors (2%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi |
App Crashing | |
 Plymouth |
Online Features | |
| Fruita |
Online Features | |
| Columbia |
Online Features | |
| Dodge City |
Website Down | |
| Atherton |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Carl Evans
(@Gwyndaff1974) reported
@googlenesthelp Please can you help? I logged a call for my 72 year old mother's faulty heat link last week (21/11/2020). Case: 3-4581000031075 and apart from chat on Facebook messenger and the initial call logging process there has been no response from support..
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CT
(@CTRAW) reported
@googlenest help please. Forgot nest password and clicking “forgot password” not sending me an email.
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Rob Bowron
(@beta_rank_fb) reported
If my idiot @googlenest turns up the temp one more time 30 minutes after I turn it down... Google's math, in their Google assistant, and elsewhere is just getting worse.
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Michael M
(@Michael56560843) reported
@googlenest Just got Nest wifi, for the most part I like it alot. One problem: need LAN subnet mask set to 255.255.0.0 When I set and save in the app, and always it reverts to 255.255.255.0. Can you pls advise?
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Felix Kuschel
(@Felix_Kuschel) reported
@googlenest I'm using 4 Nest Hubs 3 Nest Mini 2 Google home Mini In my Home the video is Captured on a Pixel 4 XL but same problem occurs of a Note 10+
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Tarun Sehgal
(@TarunSe51623023) reported
from
New Delhi, National Capital Territory of Delhi
@googlenest Hi Team can someone help in inbox???
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Curtis Turner
(@turner_curtis) reported
from
Boyce, Pennsylvania
@googlenest Sorry, I call BS! You immediately offered to ship me a new one if I gave a credit card number, which is ridiculous. I already paid hundreds for a KNOWN DEFECTIVE device sold by Google Nest... Replace your broken crap! Have MORALS!
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Megs
(@megan_emilyyy) reported
@googlenest my google nest doesn’t appear to be working with my spotify. Its connected in the app and when I ask it to play something it goes “sure, playing it on spotify” and then nothing happens. Can you help? Thanks
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choru
(@osruerue) reported
@googlenesthelp I'm having a problem connecting Smart Life to Google Home. when I try linking it on the app it says "Linking your Smart Life account" and just boots me off the the add devices screen. on the Smart Life app it says it's linked but I don't see it on GH
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AllState_Twice
(@allSTATE2x) reported
@googlenest having WiFi issues with thermostat. W5 error code. I have gone through all troubleshooting steps. Please help.
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Don Boulia
(@djboulia) reported
@googlenesthelp Hi, have multiple nest thermostats in the house and one went offline recently and now spins saying “no networks found”. Checked the router, it’s fine as are other nests and devices. Restarted this thermostat and same result.
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Clarissa
(@clalalalalalal) reported
@googlenest It says that wi-fi is connected, and my iphone and google tv is connected to the nest wifi network without any problem but somehow the google chrome on my macbook said the site can’t be reached (refused to connect)
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Graham McDonald
(@wildling82gmc) reported
@googlenesthelp Sign in with nest
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IjsB
(@BIjsbrant) reported
@googlenest I can play the video on my iPhone (XS) but not on my TV. I have deleted and reinstalled the app without success. I can cast with someone else’s Disney+ account but not with mine, so I guess the problem has to do with Disney+ and not with my Chromecast
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Soukthachone
(@FunkyPastaSauce) reported
@googlenest It’s vudu app on chromecast that’s the issue. Not the tv.
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Longmore Designs
(@Longmorestudio) reported
@googlenest our new google nest freezes on the Link account page...any help?
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DG
(@GD201201) reported
@googlenest I seem to having intermittent issues with the Nest app. I can eventually use it but it seems to cut out and gives me an error message saying nest offline but as soon as I click try again, let’s me in for a second and then does it again?
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Willis Bretz
(@willisbretz) reported
@TrboMode @googlenest @GELighting I’m having the same issue. Started last night. Did everything to troubleshoot, reinstalled Google Home, and still not working.
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Doubledawg
(@doubledawgs) reported
@googlenest Trying to be patient, to but every ten minutes the screen freezes, sound continues to play. Why is this one so bad. Gen 1 Chromecast in my garage works better.
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Jonathan Pike
(@jonathanpike) reported
@googlenesthelp my Nest learning thermostat lost wifi and can’t find it again. I’ve tried restarting, resetting network settings, and even a full factory reset. It won’t find any wifi networks even though there are many around. Help?
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Scott Parker
(@een1sp) reported
@WEMOcares My Dimmers are not dimming with @googlenest again looks like you undid the fix from the start of the month during your outage, please escalate asap!!!
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King of Da North...Las Vegas
(@TheMannyCepeda) reported
Yo @madebygoogle , the Google Podcast app looks terrible when casted to the google nest hub @googlenest
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frank finn
(@frankfinn1) reported
@googlenesthelp How long till you sort the issue after the forms filled in I'm just trying to find out waiting times as I want to do some stuff today
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Michelle
(@MchelleKS) reported
@googlenesthelp Nope, can’t log in, not receiving authentication email, did all troubleshooting, was told to whitelist, and now help chat is closed. I have a case # 8355000030860. Came here after googling for help, many others with same problem?
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Justine Nichols
(@jtinenichols) reported
@googlenest having trouble logging into my nest e thermostat..will not send me link to reset password and when I try to sign in with good I cannot add the product to my phone. Help.
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frank finn
(@frankfinn1) reported
@googlenesthelp hi I sign up to Google nest subscription but it doesn't work I've been trying to contact tech help but can't
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Christopher
(@Christopher_tor) reported
@cyberharibu @googlenesthelp @googlenest I am having the same issue. I am getting a C229 error message every time I try to pair my Nest Cam Indoor. It started happening from Nov 23 and it had been very frustrating. Before that, the cam worked fine. I am in Mexico.
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John Blanco
(@MrJohnBlanco) reported
@googlenesthelp I'm in the United States and I have a Nest Learning Thermostat. I also have Nest Wifi and multiple nest devices that work without issue.
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TrboMode
(@TrboMode) reported
@googlenest Should also mention I pulled a fresh C by GE bulb (never used before) and still had the same problem with that bulb.
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Lady🐞
(@iolivier1) reported
from
Miami, Florida
@googlenest trying to set up a new device and I need the two step verification code, requested it 3 times and no email comes in. Please help!!!