Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (16%)
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Website Down (12%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laurel |
Website Down | |
 Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Sierra400
(@sierra400) reported
@googlenesthelp I am having issues still. Located in Nevada. App stuck on spinning when trying to login.
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Peter Cahill
(@petermcahill) reported
@googlenesthelp what the heck. Kicked out of your app and won’t login without verification code but the verification code never comes to the email address. Stop your forced integration
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Erika Garrett
(@erikakgarrett1) reported
@googlenesthelp my neat will no longer connect to wifi. Yes, I’ve rebooted both the router and the nest unit itself. The Nest unit was installed in February 2020. How can you assist me in resolving this issue?
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Craig believes Black Lives Matter
(@craigthemc) reported
@googlenesthelp The issue went away for a few days after rebooting the GH devices and the router but has resurfaced. The music quality from Spotify is horrible.
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CTYankee
(@CTTXYank) reported
@DonoTippett @googlenesthelp Same problem here in Houston
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Ali Asghar
(@a999ali) reported
@googlenesthelp is the system down? the app can not connect to the unit.
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Christopher Cox
(@northwestak907) reported
@googlenesthelp @iomegadrive Same error as everyone here. Not sure what’s going on. Deleted and reinstalled the app but that didn’t seem to help.
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Dean K Gibson ✝ 📷 📶 💉
(@AE7Q_) reported
@googlenesthelp I bought 4 Nest Hubs to be able to monitor web status pages, but I need to login. I just read that in firmware v1.54, you are including a keyboard for browsing. I have waited 2 years for this (I'm on v1.52 in the "Preview program"). I hope you release this soon!
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John Monnecka
(@JohnMonnecka) reported
@not_stopp1ng @googlenest @SantanaSamuels Did you ever figure this out? Mine is doing the same thing… network connected on app and the thermostat is working but the app says it’s offline … very frustrating
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AkronDawgs
(@AkronDawgs) reported
@googlenesthelp @TKoppe22 Hurry it up and fix it. Billion dollar company should have no downtime.
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loren
(@lorenmorris) reported
@googlenesthelp My Nest E stopped connecting to our network last Thursday. I’ve gone through all your troubleshooting docs with no fix. Seems like I’m not the only one having this issue. Please help.
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Romke E. de haan III
(@romke) reported
I got an alert on my nest that someone was in my backyard and then the @googlenest service goes down. THE TIMING.... @googlenesthelp
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loren
(@lorenmorris) reported
@googlenesthelp No error message. When I go to find Wi-Fi networks none appear. Wi-Fi works fine for all my other devices. Reset multiple times and no luck. It worked fine for over a year. U.S.
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Zak Koster
(@zakkoster) reported
@googlenesthelp What causes this outage? Is it related to signal outage occuring at the same time?
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Zai Divecha
(@zaidivecha) reported
@googlenesthelp the enter button on our Nest Yale lock doesn’t work 50% of the time. I can hit the Yale button, enter the code, but it doesn’t register that I’ve pressed the check mark. The keypad goes back to sleep after a few seconds. I can’t find any support articles - help?
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Casey
(@CaseyT153) reported
@googlenesthelp No I meant the history is all green there is no yellow event on any of my devices so i can’t even tell where the issue was
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Oliver Lazarus
(@ollylazbot) reported
@googlenesthelp hi there.. I have 2 nest thermostats (I think 2nd generation) bought in 2017. Neither now pick up any WiFi sources.. I've re-set countless times and tried all fixed on support advice but to avail. One went last year and the other this year.. can you help??
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JapeDizzle
(@japersdizzle) reported
@googlenesthelp despite what your service status shows, nest is completely down for me. Home WiFi is excellent, everything on my side is working, just not the nest app. What's happening?
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john&neen
(@john_bingman) reported
@googlenesthelp can’t log on or view cameras, what is the problem ?
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SemiSweetTweet
(@SemiSweetTweet) reported
@googlenesthelp @googlenest Your service sucks. All 4 cameras can't be viewed on ANY DEVICE: 2 phones, laptop and desktop. Thus, it's YOUR problem, not a "Connection Error" FIX IT NOW!!!!!!!!! I'm paying for a service I do not have.
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Steve McCaskill
(@MickeyCaskill) reported
Was a bit chilly this morning so thought I’d put the heating on for thr first time since Spring. I smugly tried to put the heating on via my phone only to find out that the Heat Link doesn’t work any more. Resets don’t fix the issue, the unit is powered. Advice @googlenesthelp ?
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Saman Assefi
(@samanassefi) reported
@googlenesthelp Been checking your status page which now says the outage is “ok”. I still *can’t* sign into Nest. Pls lmk when you estimate a full fix.
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Paco Pes
(@pes_paco) reported
@googlenesthelp Help, my Google Nest Hub does not start, I try to factory reset and after counting down, the gray screen comes out again with the "G" in the center.
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Davis
(@TweetsByDavis) reported
@googlenesthelp any eta on fixing your thermostat app outage?
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Stephen
(@h1tmanevets) reported
@googlenesthelp I feel unsafe when there's an outage. Please protect us nest!
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Craig D.
(@Calgary_Coach) reported
@madebygoogle While I have had success with many of your products, after 14mo of trying to access support for a #GoogleNest I am highly concerned by the poor #customerservice provided through email and Twitter. I received contradictory messages, original concern never addressed.
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Dennis Garris
(@Camarokidrsss) reported
@googlenest @thacery1 Same problem here, GE c lights keep failing, i keep resseting them over and over, finally did factory reset of google home, thet worked for a few hours but same problems again. All c lights have been upgraded using cync app. What else can i do.
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ery.kvs07
(@EKvs07) reported
@googlenesthelp The massage says telephone number has changed , I writing all my information but there is no response. My youtube channel is been stolen. I need to take my account back. So help me.
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ilona 🌩
(@hanskzz) reported
@googlenesthelp look i need someone from any of google to help me its about my account
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Gordon Walker
(@GordonW09576304) reported
@signalapp @googlenest Both down and unresponsive at the same time. Hmmm