Google Nest

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Google Nest Outage Chart 09/22/2023 07:25

At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

  • Device Failure 31.18%

    Device Failure

  • Sign in 27.96%

    Sign in

  • Online Features 15.05%

    Online Features

  • Errors 12.90%


  • App Crashing 10.75%

    App Crashing

  • Website Down 2.15%

    Website Down

Live Outage Map

The most recent Google Nest outage reports came from the following cities::

Loading map, please wait...
City Problem Type Report Time
United StatesBoston Website Down
United StatesNoblesville Online Features
CanadaBurlington Device Failure
United StatesAnnandale Sign in
United StatesTampa Errors
United StatesSan Francisco Sign in

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • joshkaczmarek Josh Kaczmarek (@joshkaczmarek) reported

    @googlenesthelp I’ve had 2 calls about my Nest Doorbell. The call I just had today ended abruptly after ~45min. My issue did not get resolved again & I was expecting a callback (considering they confirmed my # at the beginning of the call, in case this happens) - never got one 😤

  • Cougars1964 Mick (@Cougars1964) reported

    @googlenesthelp It's done it since I've owned it. Around 5 years. Camera is 30ft from router, nothing but an outside wall btween. Very disappointing. I've been lucky to have help. Tho camera is offline for 3-6 weeks

  • markthe619 Markthe619 (@markthe619) reported

    @MLozada @googlenest nah im uninstalling that **** after that lol

  • Cougars1964 Mick (@Cougars1964) reported

    @googlenest Google nest cameras are inefficient. If you don't have immediate access to camera when internet connection is broken your camera is useless. Buy something more reliable

  • AdamBialow Adam Bialow (@AdamBialow) reported

    @madebygoogle How do I reach someone in the United States GoogleNest customer support? Been trying to reach specialist for weeks for unresolved refund issue & every time I call, told only email possible. Emailed many times & response never addresses issue & never from specialist.

  • Lu_dwig Lu_dwig (@Lu_dwig) reported

    @googlenesthelp Same issue... Even after the reinstallation of the app ... 😮‍💨

  • wellsjo90 Wells Johnston (@wellsjo90) reported

    @googlenest / home integration will be a case study in bad product management and ux design - the entire thing is a disaster. I would say I expect more out of @Google, but at this point I don't. they're a 23 year old search ATM with six chat clients and a bunch of acquisitions.

  • aykmwt Ree-land, not Rye-land (@aykmwt) reported

    @googlenesthelp Having said that, I have a model Display-3.4, Backplate-5.4. I just have one, and the schedule is set to 77 deg 24/7. Sometimes I temporarily adjust it up or down depending on circumstances.

  • BUZOKJ Jean Kozub (@BUZOKJ) reported

    @googlenesthelp help, my thermostat lost Wi-Fi and sees no other networks. I have followed the help screens reset nest and router and no success. I live in a condo with dozens of networks around me and Nest doesn’t see any of them. Online I see this is somewhat of a known issue.

  • CapacitivTech Chris Carley (@CapacitivTech) reported

    Is there a way to turn off notifications from a @googlenest cam when the camera is offline? I want to hook it up to a smart outlet so I can control power to it for piece-of-mind, but I don’t want to be notified any time it’s offline…

  • tummybadger tummybadger (@tummybadger) reported

    @googlenesthelp Webpage: I authenticate with my Google account, then get redirected back to the Sign In page. Same in the iOS app. I got an alert email telling me that the authentication was successful and that I'm sharing my data with Nest. This has been installed/working for 3 years.

  • DecisionLab Joe Árvai (@DecisionLab) reported

    For the love of god, we just want our @googlenest thermostat to hold the temperature at 80 F. But it keeps overruling me and turning itself down to 72 F. Does it work LADWP or for us?

  • m4xhog m4xhog (@m4xhog) reported

    @JsInN_VoRh33z @googlenesthelp Same issue here, started this morning. Nest Learning Thermostat. Reset network on the nest and home router.

  • aykmwt Ree-land, not Rye-land (@aykmwt) reported

    @googlenesthelp The issue wasn't that the temp changed unexpectedly. The app and thermostat stopped responding. My Nest is set to 77, but when the inside temp was 81, it didn't start the AC. When I used the app to lower the temp 3 deg to kick start the AC, that did not work for 1+ hours.

  • tummybadger tummybadger (@tummybadger) reported

    @googlenesthelp is your service down? Can't log in via Nest app or website.

  • internetm0gul internet mogul (@internetm0gul) reported

    I swear. @googlenest is supposed to be a "smart" thermostat, but it does nothing that is smart. It goes into eco mode and lets me house get up to 83 degrees during the day while I'm literally here walking past it. It turns down to 68 degrees while it's freezing cold inside. WTF?

  • mitokon5 ConmigoTambienLosViernesParecenLunes (@mitokon5) reported

    @dsngiem @googlenest did the same to me a few weeks back - explanation was that it was "pre-cooling" in anticipation of shutting down completely during a heavier load later in the day. still stupid though

  • aykmwt Ree-land, not Rye-land (@aykmwt) reported

    @googlenesthelp Well, hi! I didn't expect you to ride to the rescue! :) I assumed this was part of the Xcel decision to take control of thermostats because my issue was happening during the time frame the article discussed.

  • CFJSGeek Chris Tierney (@CFJSGeek) reported

    Guess I'm going on a #SmartHome #rant. Figured out my @googlenest learning thermostat is reading 4 degrees warmer than the room is. There's no behind wall daft and is insulated. The soft reset didn't help. And there's no apparent calibration option. #fail

  • aykmwt Ree-land, not Rye-land (@aykmwt) reported

    @googlenesthelp Yesterday, it was 81 deg in my office (upstairs, and near the Nest). I opened the app and it was set to 77 I turned it down to 74, and nothing happened. The AC didn't kick on for about an hour. This hasn't happened before, which is why I believed it was tied to Xcel. /end

  • Cougars1964 Mick (@Cougars1964) reported

    @googlenesthelp Every time internet goes out (storm, power outage) camera goes offline and doesn't reconnect to WiFi. This is a security camera 600 miles away from my home. I have no access to the camera. So it stays offline until I can get someone (security guard) to unplug or power off router

  • Ape_of_Verity Arbiter (@Ape_of_Verity) reported

    @madebygoogle I just got rid of my #googlenest. Went back to manual control. You have no ******* right to remotely turn off people's AC during a heat wave. **** you.

  • corgilifematter corgilyfe (@corgilifematter) reported

    Holy ****, there is nothing I can do to delete the video history from my @googlenest camera. What a seedy piece of ****. No matter how many times I hit the button, nothing, no matter if I remove the device entirely and reinstall. It won't delete it. This feels criminal.

  • JiguaPendleton Jigua Pendleton (@JiguaPendleton) reported

    @DailyCaller I'd throw that garbage out and buy a standard non-programable stat. The ****** @googlenest is trash that has a new generation every year because they can't get it right.

  • mateosfo (((Matthew Lewis))) progressive federalism SOS (@mateosfo) reported

    @BenPaulos @ohmconnect @googlenest Given the strident objections/obstruction drivers have launched against automated traffic cameras/tracking devices I am extremely skeptical they will allow utilities to put devices in their cars that "feel" like "privacy invasions." It's irrational, but ... *that's* the problem.

  • onoyop ethan 👨‍✈️ (@onoyop) reported

    @SpotifyCares @googlenesthelp I swear to God almighty, please fix the issue where ads play at like 2x the volume of the music. It's so jarring. I've had this on two devices.

  • MrSaber0 Bahgat Saber Morsi Solaiman (@MrSaber0) reported

    @googlenesthelp I have been waited for 1 day, and They Didn't answer me, please help me.

  • BrooksConkle Brooks Conkle (@BrooksConkle) reported

    Can @googlenest and @Airbnb talk to each other? Should be able to happen. Would be next level. Knows I have guest checking in tomorrow after 4pm, so turns down air...

  • Lu_dwig Lu_dwig (@Lu_dwig) reported

    @googlenesthelp Yes, I've experienced with both mobile data and Wi-Fi, but still the same issue. I've tried from the website, and everything is OK ... It seems a real problem with the app 🤔

  • m4xhog m4xhog (@m4xhog) reported

    @googlenesthelp What's the deal with your customer service. They force people to chat and go through dozens of steps over and over, just to tell the customer that theirs nothing they can do when it's a known issue and the warranty no longer applies? Disappointing..