Is Google Nest down?
No problems detected
If you are having issues, please submit a report below.
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
-
Sign in (42%)
-
Website Down (21%)
-
Online Features (13%)
-
App Crashing (8%)
-
Errors (8%)
-
Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
tulipp
(@tulipp) reported
@googlenesthelp our learning nest thermostat is not connecting to our network. Troubleshoot three times no resolution. Contacted center and it was escalated. Told our thermostat working but we cannot access thru phone app when away so all functions not working. Needs resolution
-
BBB
(@badboybubby69) reported
@Google Hey Google, I have an issue with my brand new Google Doorbell (Battery) but don't know who I speak to. Can you point me in the right direction? Is there somebody I can DM or Email? Ps. It's not a NEST product which is why I haven't reached out to @googlenesthelp
-
Teresa
(@TeresaT99999) reported
@James1290GT @googlenesthelp Did you resolve this problem J?
-
VC
(@CrawleyVivienne) reported
@googlenest hello we purchased a third generation nest in Nov 2019. The heat link is faulty, it is not receiving from the boiler, there is power to it but nothing is happening at the receiver. An electrician has been out to check it this morning. Please help :)
-
MB
(@JackPadre) reported
@googlenesthelp you've ruined nest. The migrating accounts, sharing access, and all around difficulty of just updating anytime there's a new device, is the worst. Used to go the a website, login, done. #ihatenestnow
-
William J Browne
(@williamjbrowne) reported
Hey @googlenesthelp im having an issue with my camera pls help
-
Zai Divecha
(@zaidivecha) reported
@googlenesthelp This seems to happen half the time; the other half, the check mark button functions normally. I have a video I can DM if needed. Do you have any advice or support articles on how to troubleshoot? We tried a factory reset but it didn’t help.
-
bigal1612
(@bigal1612) reported
@googlenesthelp need help please
-
Robert
(@Lance1823) reported
@googlenest when my internet was down my morning commute alarm did not sound. That program needs attention. The alarm should engage if the network wifi is on or off.
-
Craig D.
(@Calgary_Coach) reported
@madebygoogle While I have had success with many of your products, after 14mo of trying to access support for a #GoogleNest I am highly concerned by the poor #customerservice provided through email and Twitter. I received contradictory messages, original concern never addressed.
-
Aiden Tomlinson
(@Tomlinson_Aiden) reported
@googlenesthelp No error codes it just crashes after failing to connect to the heat link.
-
Rob Sauertig
(@rob_sauertig) reported
@googlenest experienced the worst customer service of my 55-year life. Was on the phone for over 6 hours with incompetent CSR and supervisor about a faulty thermostat. Great product but worst customer support in the world. Buyer beware!!
-
Ian 🤿
(@ianjeffrey) reported
@googlenesthelp have nest hello for years. No issue. Just got new nest protect. Cannot get it to connect to wifi. Tried on iOS and Android. Keep getting p017 error. Clear it’s memory and start again. Same issue. It’s running firmware 3.1.4.3. Help. This should be simple.
-
Joanne Fry
(@JoJoHawks78) reported
@googlenesthelp PLEASE HELP! My google nest thermostat cannot locate any WiFi! I’ve rebooted the nest, the WiFi, everything many times but still nothing. It’s only 18 months old!!!
-
Steve McCaskill
(@MickeyCaskill) reported
Was a bit chilly this morning so thought I’d put the heating on for thr first time since Spring. I smugly tried to put the heating on via my phone only to find out that the Heat Link doesn’t work any more. Resets don’t fix the issue, the unit is powered. Advice @googlenesthelp ?
-
Norman Leftly
(@thepartyphotos) reported
@googlenesthelp Hiya, sorry but there's still a problem with the bluetooth. I have speakers in the bathroom and Mini outside. This morning, Mini didn't play on bathroom speakers. Looked at the app and it showed no link to BT. Power off and on then linked to BT OK.
-
HRLady
(@__HR__lady__) reported
@Qgittings @googlenesthelp Nest iOS app also has been crashing for weeks when trying to add a next protect - still no solution but all threads about the issue are being closed in the community without a solution.
-
Zai Divecha
(@zaidivecha) reported
@googlenesthelp the enter button on our Nest Yale lock doesn’t work 50% of the time. I can hit the Yale button, enter the code, but it doesn’t register that I’ve pressed the check mark. The keypad goes back to sleep after a few seconds. I can’t find any support articles - help?
-
Aiden Tomlinson
(@Tomlinson_Aiden) reported
@googlenesthelp I’ve received a replacement thermostat as my original had a W5 network error and the replacement just crashes every time I try to set it up? Been on hold for 30 minutes trying to get through to your contact centre.
-
James Diman
(@jamesdiman) reported
@madebygoogle @googlenest You should offer a trade-in program for old Nest items to upgrade to new Nest items. Help recycle and reduce e-waste.
-
Rob
(@rmarks7222) reported
@malik_asfn @googlenesthelp I never violated the rules or used third party application and I get kicked out permanently with the help Panel_Support on InsTa gave me assistance because I was lost on what to do.
-
Matt Lakics
(@Lakics89) reported
@googlenesthelp I was able to contact your customer service and they took care of it. It's broken but thankfully under warranty
-
Mark Barrey
(@markbarrey) reported
@googlenesthelp Hi, the camera is once again showing offline every 10 minutes.
-
Mark Barrey
(@markbarrey) reported
@googlenesthelp Today the camera was mostly online. The funny thing is during the many hours the cam was "offline", it was actually online and recording footage during this "outage".
-
Malik Abu Sefain
(@malik_asfn) reported
@googlenesthelp Hi support team Gmail All love love and respect you I lost access to my account Gmail because he stole my personal phone and I can no longer log in to him from my current phone Please help me so I will send you enough information in order to confirm my identity and I am the owner
-
Ade Clarke
(@Ebgb666) reported
@googlenesthelp my nest thermostat no longer connects to my WiFi and cannot find any other networks , I have reset it several times and still nothing , please help
-
Craig believes Black Lives Matter
(@craigthemc) reported
@googlenesthelp The issue went away for a few days after rebooting the GH devices and the router but has resurfaced. The music quality from Spotify is horrible.
-
tulipp
(@tulipp) reported
@googlenesthelp our thermostat is off line can’t find our network. Have done all troubleshooting three times. It does not work. We have talked to customer service with just to report. This has been offline 30 days. We need immediate help
-
Jonathan Cage
(@Johnny_Cage10) reported
@SimpliSafe @googlenest There's nothing to investigate. I spent about 90 minutes on the phone with two different reps and they had me reset the camera about a dozen times and turn it upside down. It doesn't pick up humans that aren't within about 3 feet. They even sent a new one. They don't work well.
-
Sir James of Lincolnshire
(@James1290GT) reported
@TeresaT99999 @googlenesthelp Not yet, having to go through DMs with them and fill out forms etc .. think this is a known issue with a certain manufacturing batch of devices.