Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (16%)
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Website Down (12%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laurel |
Website Down | |
 Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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stevemur
(@stevemur) reported
Hey @googlenest that whole "you can't register your thermostat with a GSuite email address" thing, requiring a SEPARATE gmail account (weird policy? bizarre technical block?) is just nuts, and a terrible UX. You do know a lot of families & households use GSuite too, right?
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Darren
(@iiamdarren) reported
@googlenest I think its always been hot, but the signal was spectacularly poor today, I can't use WiFi in the bedroom, or living room, dining room. I have 3 points so shouldn't be this way. I let it cool for a bit and put it back on. Its working a bit better, but unreliable
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Hanchi Wang
(@HanchiW) reported
@googlenesthelp Hi, no, I have a nest doorbell and outdoor camera as well, but only have problem connecting to wifi with the guard.
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zach
(@Zach_____S) reported
@googlenest need help with chromecast. Not showing up in chrome. Spent the last hour trying to fix it.
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CARLOS A
(@ARILOS98) reported
@googlenesthelp need help guys, I need to connect to the cloud to finish my setup. Thanks
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Justin
(@justinshuls) reported
THE NEST APP IS SO SLOW @googlenest @googlenesthelp
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Darren
(@iiamdarren) reported
@googlenest I was getting poor speeds yet WiFi signal was strong using the nest wifi. I think its due to the nest router getting super hot, and throttling. Is there a cooling solution for this? Signal getting weak, when it gets hot. "Thermal throttling" could it be the new FW?
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🌺OLYMPUS🧜🏽♂️
(@OLYMPUSGIONNI) reported
from
Brooklyn, New York
@googlenesthelp hey soo im just picking up my google mini from my boyfriend house and its not turning on ..so i used my other mini in the kitchen, plug, and still nothing ..soo please help me ..do i send it in or do i buy another one, because the one in my kitchen is lonely 😩
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𝑅𝑦𝑎𝑛 𝑇. シ
(@RyanTrejo_) reported
@googlenesthelp My dads Google isn’t working it says “please login to the Google home app” how could I fix that?
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Jeff S.
(@JHScheurer2) reported
@googlenest We had a 2 hour power outage overnight. Power is back and all my cameras are back online except my Nest Hello. It’s not even lighting up. Any ideas?@googlenesthelp
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NAMANWORTH
(@Bk700Namanworth) reported
@googlenest Thanks for the responses here. I worked it out over chat with Google support. The problem was that somehow the assistant settings on the nest wifi got out of wack. Doing a factory reset on the nest wifi solved the problem.
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IBGEEK
(@ibgeekme) reported
@googlenest @Google Stop using TV to access our speakers. I had children asleep you piece of **** company!
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Ryan Lenny
(@rldelysium) reported
@googlenest Google Ambient sounds seems to be down on all home devices. Works on phones, but nothing else.
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SandraEclipse
(@Ardnas10074687) reported
@googlenest suggestion, don't get your customer service agents to ask if there is anything else they can help you with when they have been unable to help you in any way whatsoever. Not a good customer experience
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Fire Adam Gase
(@ThesingingKG) reported
@googlenest 1.) I have an overall issue with a new heating system which I’m trying to figure out on why the boiler won’t keep the thermostat charged. 2.) Also I’m charging the thermostat separately in order for the boiler to function but that is not working.
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VirginiaTerry
(@tsmag2) reported
@googlenesthelp I have 2 Nest 3.4 thermostats purchased from Costco in 4/2019. One works fine, but the upstairs unit suddenly cannot connect to my Wifi - I turned off the router, rebooted the unit, turned off the power at the fusebox - nothing works. HELP - it's cold upstairs!
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Zack_Paniel
(@ZackPaniel) reported
@googlenesthelp I’m located in the USA. No error messages seen on the thermostat.
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AK
(@AKtech2021) reported
Hey @googlenest @madebygoogle did you fix the router reduced throughput in this firmware 13099.118.19 ?
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Brittany Langworthy
(@SproutBrittany) reported
@googlenest WHY DID ECO RANDOMLY TURN ON IN THE MIDDLE ON THE NIGHT. My daughter, who is sick, is now a freezing room. You piece of ****.
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stevemur
(@stevemur) reported
@googlenest Super impressive support. It’s 1am PT. Not an urgent issue, but a hindrance that’d make the product much better. Thanks @googlenest.
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Watching Cartoons
(@watchincartoons) reported
@googlenest Thanks for your help. Wasn't sure if I was missing something or if it just wasn't available.
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Hayley Jenkins
(@HayleyJenkins21) reported
@googlenesthelp I have been trying to sort out a replacement for my Nest with a W5 error. Got help from online chat, said a confirmation email would come through- still waiting! Please help Case ID [4-6113000030814] #googlenest #w5error
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Bernie
(@Bernie_Dono) reported
@googlenesthelp Hi just bought a Google Nest (replaced my Echo Dot) but it won’t connect to my Apple Music account. Can only play via Bluetooth. I’d rather just ask the Google assistant! Can you help? Any way I can incorporate Apple Music?
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Leigh Rzeznik
(@Icelager) reported
@googlenest @Google @googlenestsupport being told that I cannot get a refund on my google nest aware subscription within 14 days is not compliant with UK law...especially when I now have 2 subscriptions having followed support guidance....help!
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Zack_Paniel
(@ZackPaniel) reported
@googlenesthelp The issue started a week ago.
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Leigh Rzeznik
(@Icelager) reported
@googlenest @Google @googlenesthelp being told that I cannot get a refund on my google nest aware subscription within 14 days is not compliant with UK law...especially when I now have 2 subscriptions having followed supports guidance....help!
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Darren
(@iiamdarren) reported
@googlenest The power being plugged in, is why its heating up. If I disconnect it, it cools down.
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Weston Weems
(@ronnyek) reported
@googlenest if you can't fix the constant issues with devices dropping off WiFi and being unable to reconnect... I'm kicking all my best devices to the curb. Been through all the troubleshooting.. have separate aside and tried both bands. No problems with any other devices at all
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Deltron Zero in 2020
(@lloid) reported
Hey @googlenest , maybe push an update so your TV ads don't set off my Google Homes every time. OK Google, fix that ****.
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Leigh Rzeznik
(@Icelager) reported
@googlenest @Google being told that I cannot get a refund on my google nest aware subscription within 14 days is not compliant with UK law...especially when I now have 2 subscriptions having followed supports guidance....help!