Google Nest

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Problems in the last 24 hours

The following chart shows the number of reports that we have received about Google Nest by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Google Nest Outage Chart 12/09/2022 00:40

At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Sign in 41.01% Sign in
  • Online Features 19.37% Online Features
  • App Crashing 13.44% App Crashing
  • Device Failure 13.44% Device Failure
  • Website Down 9.77% Website Down
  • Errors 2.97% Errors

Live Outage Map

The most recent outage reports and issues originated from:

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United StatesSan Diego Website Down
United StatesBridgeton Device Failure
GermanyWurmberg Errors
United StatesChicago Online Features
United KingdomLondon Device Failure
United KingdomFarnham Sign in

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:
  • erinbethany ✨Erin✨ (@erinbethany) reported

    so i got robbed on sunday and now @googlenest is out here robbing me a second time by making me pay twice for my doorbell's aware subscription and i've talked to 3 different customer support people and not a single one has been able to do a thing for me and its like...wtf

  • RHMImages Robin M (@RHMImages) reported

    Hey @googlenest is the server down? Can’t connect with the app.

  • VanyVisuals Twan 📸 (@VanyVisuals) reported

    @googlenesthelp my email address has been hacked and i need help with recovering it. They changed my phone number & recovery email address. Please help me...

  • agallan Andrew Gallan PhD ⛳️🇺🇦 (@agallan) reported from Kings Point, Florida

    @googlenest sucks. Installed a wired doorbell and can’t get it to connect to the app on my phone. 1.5 hours on the phone w #CustomerService and same error message 10 times. Why? Same solution every time. #frustration

  • pmull Patrick Mullins (@pmull) reported

    @googlenesthelp My Hub Max's camera has stopped connecting. I've reset the wifi and the factory reset the unit. Help.

  • dz45tr Ryan Lucas (@dz45tr) reported

    @googlenest - I would like to respectfully request a "dog seen eating out of garbage" alert be added to the app. Thank you. That is all.

  • johnnie_utah Eamsie (@johnnie_utah) reported

    @googlenesthelp my nest thermostat will not connect to my wifi All the steps rebooting, disconnecting resetting and and and have been done Everything else works in my home Nest isn’t Can someone fix this problem ASAP

  • _Russ_ Russell Lyness (@_Russ_) reported

    @googlenesthelp hi there. I'm having a problem with the wifi on one of my thermostats at home. I have 2 of them and 1 disconnected and won't find any wifi networks. Have tried restarting, factory resetting and even factory reset router without luck. Everything else works

  • Lioness787x Lioness787x (@Lioness787x) reported

    @googlenesthelp multiple calls over months over 16 hours. Now 30 min on same issue still holding #NeverNest and year for “research” on overcharges

  • Lioness787x Lioness787x (@Lioness787x) reported

    @googlenesthelp years waiting fix on #overcharges conflicting directions resulted many accounts wNO camera subscription but Paid #NeverNest

  • Noah_S4_ Noah (@Noah_S4_) reported

    3/3 told me that they could see EVERYTHING even if I changed the passwords etc. I need some answers. And I need them NOW! If that’s the case you have misled me BIG TIME! You have violated MY privacy!!! This is so bad ! I am so furious and worried. @googlenesthelp @googlenest

  • Noah_S4_ Noah (@Noah_S4_) reported

    2/3 Where they able to login and see everything because they are actually memebers on the account? I was told for the past 3 years (every now and then I called to get confirmation about it from you guys!) that they can’t see a thing!TODAY, someone from @googlenesthelp @googlenest

  • mayta_capac Nick Espinoza (@mayta_capac) reported

    @googlenesthelp It is about ten feet away with no obstructions, I don't get an error msg, the device states Wi-Fi network cannot be found. I restart the router, restarted the thermostat and reset the thermostat.

  • JLeep86 🫡J Leep🫡 (@JLeep86) reported

    @googlenesthelp No. You won't be able, or willing for that matter, to fix the problem.

  • BenBond76 Benjamin Bond (@BenBond76) reported

    @AwakenPatri0t @googlenest @Google Oh, it's working just as it was designed. The **** is a spy device, you volunteer to interact with.

  • AwakenPatri0t Kek (@AwakenPatri0t) reported

    Umm @googlenest can't set an alarm or timer? What's the issue here? I try all the things she suggests too and nothing. She just complains she doesn't know how to help with that. I'm connected to the WiFi. @Google I don't know how you're not embarrassed by this product

  • 1kenobi_ob OB_1keNobi (@1kenobi_ob) reported

    @googlenesthelp @googlenest after 3 weeks of ownership my nest failed. What a load of rubbish! Do not buy. Cheap unreliable electronics. Customer services were rude and unreasonable. Worst smart thermostat on the market!! Purchased through @amazonuk absolute rubbish help Centre

  • 1kenobi_ob OB_1keNobi (@1kenobi_ob) reported

    @googlenesthelp @googlenest after 3 weeks of ownership my nest failed. What a load of rubbish! Do not buy. Cheap unreliable electronics. Customer services were rude and unreasonable. Worst smart thermostat on the market!!

  • 1kenobi_ob OB_1keNobi (@1kenobi_ob) reported

    @googlenesthelp @googlenest after 3 weeks of ownership my best failed. What a load of rubbish! Do not buy. Custer we services were rude and unreasonable. Worst smart thermostat on the market!!

  • rezurrection Andy Bolton (@rezurrection) reported from Royal Leamington Spa, England

    Anyone have ideas how to resolve the W5 issue with #googlenest learning thermostat? Or maybe a reliable alternative? We’ve had a replacement about a month ago for this issue and now it’s happened again 🤬😡 @googlenesthelp @googlenest

  • thomashabets Thomas Habets (@thomashabets) reported

    @googlenesthelp If anyone else is interested: After quite a few back and forths Google Nest Support replied that the devices don't support channels above 149. Which... is exactly what I asked them to fix. Oh well. Only 5.5 years since UK allowed these channels. Not like Nest is at the forefront.

  • stevecarrillo Steve (@stevecarrillo) reported

    @googlenesthelp I’m in USA. The device keeps searching for networks without end. Says “no networks found yet”. On one trouble shoot occurrence, it told my my wiring was wrong (but I’ve had it installed since before summer working fine)

  • stevecarrillo Steve (@stevecarrillo) reported

    @googlenesthelp hi. I’m having trouble connecting my thermostat to the Wi-Fi. It can’t seem to find any Wi-Fi networks around me. I’ve tried many trouble shooting attempts

  • vaillantuk Vaillant UK (@vaillantuk) reported

    @humpy999 @AmyGrenham @googlenest Hi there, we apologise for the issue with the vSMART gateway, this issue should now be resolved. Please press the button on the gateway until you get a solid blue light. This will allow you to use your thermostat to control the heating instead if you experience future issues.

  • datazndoood Sam Lee (@datazndoood) reported

    @googlenest @googlenesthelp the yale lock connecting/re-connecting process is actually one of the worst tech experiences I’ve had…

  • investwithdell ibuyhousecash (@investwithdell) reported

    @googlenesthelp It is around 12 foot from the router and no interference at all. It was working fine but suddenly one morning it showed error and this no network.

  • cdrider1 Craig (@cdrider1) reported

    @googlenesthelp Hi. Your product is meant to help save money but won’t allow two points on a schedule less than an hour apart so minimum time heating is on is an hour. Why not let us set this for less and save money?

  • narkoleptik Bradley McDuffie (he/him) 😈 🏳️‍🌈☮️ (@narkoleptik) reported

    Yo @googlenest WHAT THE ******* ****?? I can’t mute the goddamn low battery alarm from the app? My piece of **** $10 smoke detector from Walmart works that way. No worries. Finally after about the 5th slam of the hammer it stopped. 🤬🤬 #nest #googlehome

  • investwithdell ibuyhousecash (@investwithdell) reported

    @googlenesthelp my nest thermostat does not detects any wifi. I have 2 of them and one of them has that problem. Please help. Restarted and reseted numerous time.

  • tazdotcom Everything Technology (@tazdotcom) reported from Poplar, England

    @googlenesthelp Nothing at all. I worked and then stopped both has happened to my mothers and my friends. However my is working fine which had the same that was replaced. Sometime ago… now they have this problem is there a bug in these devices