Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (50%)
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Online Features (17%)
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Device Failure (12%)
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App Crashing (10%)
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Website Down (10%)
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Errors (2%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Seattle |
Sign in | |
| Havertown |
Online Features | |
 Bhubaneshwar |
Online Features | |
 Whitchurch |
Website Down | |
| Rochester |
Device Failure | |
| Didcot |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Rachel Linton
(@xRachelhoggx) reported
@googlenesthelp my thermostat has stopped working saying no power code H72 tried resetting etc but still no heating after 2 days. Can someone help.
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Kristi Farinelli
(@kristifarinelli) reported
How loud do complaints need to be for @googlenesthelp to let us view/manage new #NestCam devices in the Nest app/service until the @madebygoogle Home app is worth using? They should trash the awful Home app and expand/rebrand the lovely Nest app, not the other way around 🙄.
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Victoria Massy
(@massy_v) reported
@googlenesthelp my google nest is not connecting to any wifi network l. I have reset it several times and nothing seems to be working. Help!
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Robert bush
(@Robertb51426571) reported
@Matty__Roy @googlenesthelp Hi I think there's a good chance of Fixing that and Recovery, I suggest you reach out on *𝐖𝐄𝐁𝐂𝐑𝐀𝐂𝐂𝐊𝟏* on Instagram He helped me to Fix mine Few hrs, so that's pretty much the only viable option you've got amongst others, I hope this helps.
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Nick Hague
(@haguey) reported
@zedsmiles @BBCRadio3 @googlenest Hi - I have the same issue, can’t play any BBC radio station on one of my Nest Mini speakers - I do have one other speaker that does work though. I have tried a factory reset with no joy. System firmware version : 250118
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HiFiMan
(@HiFiMan5) reported
. @googlenest @googlenesthelp UK user. I suddenly can't hear BBC radio stations. All other stations OK. BBC radio stations on Alexa are OK. Have rebooted Nest, no difference. BBC radio on mobile app OK (BBC Sounds) (on same wi-fi) Please help.
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Luke Robinson
(@LRobinson_HBS) reported
@zedsmiles @BBCRadio3 @googlenest Same issue, no BBC stations are working on any of my Google speakers
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Robert bush
(@Robertb51426571) reported
@massy_v @googlenesthelp Hi I think there's a good chance of Fixing that and Recovery, I suggest you reach out on *𝐖𝐄𝐁𝐂𝐑𝐀𝐂𝐂𝐊𝟏* on Instagram He helped me to Fix mine Few hrs, so that's pretty much the only viable option you've got amongst others, I hope this helps.
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Amy Ross
(@St0ckwell) reported
@googlenesthelp I’m having the same trouble as other users. Can’t log in to the Nest app. It tells me my saved password or username are incorrect and when I request password reset nothing comes through to my inbox or junk folder.
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Abi 🐸
(@AbsterMcNabster) reported
Going back and fourth with @Google billing and @googlenesthelp for a product that I purchased, cannot use, and no help other than going from one to the other. Thought customer service would be better than this. Worst thing nest did was going to google!
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Major Monogram
(@MajorMonogram8) reported
.@madebygoogle it's okay to keep the @googlenest functional! I'll be returning the new Nest Cams I bought. You've already over bloated the Home app so it's almost unusable. Don't need my cameras split between a functional Nest app, and the garbage Home app.
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CDK
(@CDK16471155) reported
@googlenesthelp Wi-Fi on one of best devices died. It cannot find any Wi-Fi. Tried rebooting ans resetting Nothing worked. Please help
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Jes Us
(@JesUs70900786) reported
@googlenesthelp Your Home app is horrible, too many glitches, only records events, and it's slow with fast internet. Have a Nest developer go and fix it or just let the Nest app connect new cameras instead of google Home...
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pk
(@themovieguy73) reported
@googlenesthelp can't login through browser on phone. Unable to use app.
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Stefana 👩🏻💻☕️☁️
(@stefanamuller) reported
@googlenesthelp my nest 3rd gen thermostat recently decided it can’t find wifi. Tried a reset of both nest and router. No dice. Help! It’s gonna get cold in NY soon… can’t turn the heat on!
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TruthinessSyrup
(@SyrupTruthiness) reported
@googlenesthelp Thanks for the response, but I'm not happy that not long ago I renewed my annual nest subscription + now that's $ down the drain. Should I delete my old doorbell from my Nest account first, or cancel my Nest subscription first?
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brenda
(@brenda87947812) reported
@googlenest I got a new ac system yesterday and now my app will not work … thermostat works but app says offline and on thermostat it says low battery on app
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pk
(@themovieguy73) reported
@googlenesthelp No error. It just asks me to log in over and over.
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Chris Graves
(@Chris3Graves) reported
@googlenesthelp we are now 4 days without heating or hot water because of a problem with our nest thermostat and still waiting to even speak to someone. How long does your customer service take to begin?
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jbatt
(@jbattinieri) reported
@googlenesthelp I cannot get my Nest Protect to connect. The app shuts down when I get to the connect to Nest-xxxx Wi-Fi
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Robert bush
(@Robertb51426571) reported
@tylerwolf2000 @googlenesthelp Hi I think there's a good chance of Fixing that and Recovery, I suggest you reach out on *𝐖𝐄𝐁𝐂𝐑𝐀𝐂𝐂𝐊𝟏* on Instagram He helped me to Fix mine Few hrs, so that's pretty much the only viable option you've got amongst others, I hope this helps.
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Jeff Averick
(@javerick6272) reported
from
Marblehead, Massachusetts
@googlenesthelp I have 4 nest thermostats. Just 1 of them can no longer find my Wi-Fi network. The other 3 thermostats and all other devices in my home see the Wi-Fi network. I tried entering the Wi-Fi manually, resetting the thermostat, and rebooting my router. Help!
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Zed Brown
(@zedsmiles) reported
@BBCRadio3 & @googlenest for some reason, since 4 Oct, none of the BBC radio stations stream on Google Nest devices. Just silence. Per Nest's support centre, it's a BBC server issue. Other users have reported the issue starting the same day. Is there fix in the works? Thanks.
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Jools W
(@Burryshmee) reported
@zedsmiles @BBCRadio3 @googlenest Same here, BBC radio does not play on my Nest Audio (but strangely works ok on my Nest mini). Any help would be appreciated. Rebooting doesn't help. All other radio stations are fine.
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Robert bush
(@Robertb51426571) reported
@lesliehoward @googlenesthelp Hi I think there's a good chance of Fixing that and Recovery, I suggest you reach out on *𝐖𝐄𝐁𝐂𝐑𝐀𝐂𝐂𝐊𝟏* on Instagram He helped me to Fix mine Few hrs, so that's pretty much the only viable option you've got amongst others, I hope this helps.
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Amy Ross
(@St0ckwell) reported
@googlenesthelp I didn’t think I had migrated it to google. Though when I hadn’t been able to login I did start the process to see if that helped. I last successfully logged in around 28 Sept I think.
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GR Soria
(@grsoria) reported
@googlenesthelp Hello support Pros! My thermostat Display-3.6 decided to stop detecting any Wi-Fi signals. Router and thermostat resets didn’t help any. All other devices on same Wi-Fi are working correctly. Can someone please reach out with next steps. TY!!
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Sara K Brown
(@skolc11) reported
Really hoping @googlenesthelp resolve our broken Nest. We need to be able to heat our house for the baby at night…
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Werewolf Bar Kochba (Spooky, Scary, Revolting)
(@dickius) reported
@googlenesthelp why is the Nest thermostat so bad at doing its only job?
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LEBAM
(@mabel_alina) reported
@googlenesthelp our google nest cannot find wifi. All other devices in the house are connected to the wifi just fine. Can you help?