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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Device Failure (44%)
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Online Features (22%)
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App Crashing (22%)
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Sign in (6%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cibolo |
Device Failure | |
 Sannois |
App Crashing | |
| Bensalem |
Device Failure | |
| Bensalem |
Device Failure | |
| Herndon |
Online Features | |
| Houston |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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𝒟𝑜𝓇𝑜𝓉𝒽𝓎
(@dorothyboruta) reported
@googlenesthelp hi, my thermostat recently keeps going offline (multiple times in a few days) despite wifi constantly working. The only fix so far is doing a factory reset. I have several other Google home devices with no issues - it’s just the thermostat. Please advise.
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Ashutosh
(@ash_ban) reported
@googlenesthelp This is more than 15 calendar days now. I didn’t install right away as I didn’t expect such a problem. Let me know how you want to help
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Ashutosh
(@ash_ban) reported
@googlenesthelp I have an apple device. Tried reinstalling as well. I would like to return the nest cams as I don’t want to wait around till you solve the problem. You need to allow users to manually select the wireless network in case assisting devices are not found
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Tommy B
(@tomkbryant) reported
Hey @googlenesthelp is there a timeframe on when the volume issue with the #nestaudio pair will be resolved? Like me there are probably a lot of people that got them for Christmas and are frustrated.
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Mike
(@miked) reported
@googlenesthelp @dorothyboruta I've been having the same problem over the last two days. Just factory reset and it still took multiple attempts to add my thermostat to my Nest account. Also I've been unable to add my two sensors to my thermostat too.
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Denise Billings
(@NecieBillings) reported
@googlenesthelp I need help. Our @NestBot_ went off again last night. Awoke to a freezing house. It’s plugged into the wall now. How can I get a new one?
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bonbon
(@BeaudetteMaya) reported
@googlenesthelp you are terrible! If I didn’t invest so much in these cameras I would drop you! How you want me to pay for two cameras in the same house under same account when you made me do it #nestaware #nest #googlenest
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Stephen Fiedler
(@seeitbelieveit) reported
@googlenesthelp why does the nest app keep turning on heat and upping the temperature I’ve set? Auto schedule is off. This is annoying and wasting heat/money. Please help.
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bina
(@renaasi) reported
@googlenest can you help me get my account back? I need to see the camera from my phone. My account is associated with my old number so I can’t get in because of the 2factor authentication. This is ridiculous bc it sends codes to the old number which I don’t have access to
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raphael
(@raphalph) reported
@googlenesthelp my nest thermostat is not finding my wifi whatsoever. i have tried restarting it, tried restarting my wifi modem, tried connecting to my wifi using other devices and it finds them perfectly fine, i tried a wifi hotspot. nothing works, how do i fix this?
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Stephen Fiedler
(@seeitbelieveit) reported
@googlenesthelp Hi I don’t know what specific model - it was installed by electrician. The issue is this thing turns on and resets to higher temperatures even when within range. I’ve gone through all the troubleshooting and this shouldn’t happen. I just want it to stay within range. Pls help.
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Denise Billings
(@NecieBillings) reported
@googlenesthelp Thanks for getting back to me. I went online and found help from the Nest Community. I took off the display and plugged it into the wall for 90 minutes. That did the trick.
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Penny Mathis
(@PennyMathis16) reported
@googlenesthelp @aar0nsadler I need help ! How do I get it?
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Venom_Hackers☠️
(@Daybellesse) reported
@renaasi @googlenest Kindy send me direct message to help recover your account
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Bill Allen
(@wpallen1169) reported
@googlenesthelp I have a Nest learning thermostat that lost connection to WiFi and says it can’t find any networks. I’ve tried resetting the thermostat and I’ve rebooted my router. Still nothing. Heard this is a common issue with these devices. What can I do?
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A-A Ron
(@aar0nsadler) reported
@googlenesthelp Don’t worry @googlenesthelp, I’m already an hour and a half into talks with the support team. I don’t expect to fix the problem. Not because of anything to do with support help, they’ve been great, but simply because your product sucks.
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D:\wight
(@_MightyPotato) reported
@googlenesthelp My issue is with Pixel Buds, not Nest.
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dcs
(@di_chs) reported
@googlenesthelp My nest learning thermostat is having trouble connecting to the WiFi. It is failing to find the network, tried manually adding the WiFi name and password but it refused to connect, resetting the router, thermostat etc didn't work either.
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will
(@c_boddicker_) reported
@orenjacob @googlenest It does take an unconscionably long time to load. I actually use Nest with Homebridge, so I can control it with Siri, which is surprisingly nice. My only real gripe is that the Nest algorithm is a miserly, judgmental, passive-aggressive dad; always secretly turning down the heat.
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Dhawal Parmar
(@parmar_dhawal) reported
@googlenesthelp Could you please help me with my Google Nest thermostat...It suddenly lost connectivity to wifi and now it doesn't recognize any wifi networks..I followed all the troubleshooting steps and reset router and nest too but nothing works. Could you please look into it?
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Zhen
(@hua2501) reported
@googlenesthelp I purchased in Best Buy at 2021 ! Reinstalled and reset nest again , reset our WiFi too , but same problems! I watched tuber , they said it happened many , it best Technically issue ! Should be contact nest support. Thank you
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will
(@c_boddicker_) reported
@lri @orenjacob @googlenest It does take an unconscionably long time to load. I actually use Nest with Homebridge, so I can control it with Siri, which is surprisingly nice. My only real gripe is that the Nest algorithm is a miserly, judgmental, passive-aggressive dad; always secretly turning down the heat.
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the 0x king
(@mashfreak) reported
@googlenesthelp They are both model H1A. This issue has been going on for a couple weeks now on both devices
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Zhen
(@hua2501) reported
@googlenesthelp My nest have network issue . We try everything we can try ! But still issue . And I checked all the information, it mean it’s your nest technically problem ! Could you send me the replace one . Thank you
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Nick Miller
(@NickMillerUK) reported
@googlenest previously we used IFTTT to call people when smoke was detected, this way we could keep an eye on vulnerable family members and help them to stay safe. Since you deprecated “Works with Nest” and didn’t provide a replacement, we can’t any more.
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Josh
(@Pacifist_86) reported
@oldestsole @googlenest @jmwein I feel this to my core. New house has 4 Honeywell thermostats and we loved our Nest thermostat in our old house (which worked great with a G-suite account). Went to setup the first Nest in the new house and hit this error. Now what?! 5 Chromecasts, 2 Nest Cams, 4 Nest Wifi...
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Zhen
(@hua2501) reported
@googlenesthelp So what should I gonna do next ? Wait your to find the issue ? Or call the technician support ?
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Penny Mathis
(@PennyMathis16) reported
@googlenesthelp My phone will not connect to the Nest thermostat. I have asked for help many times but no reply.
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Oren Jacob
(@orenjacob) reported
So we bought this house with @googlenest thermostats in it 1.5 years ago, I finally caved and tried to connect them to my network to debug heating issue, and I'm now confused.. Nest app? Google home app? Why am I being asked to change my default browser? Argh. Help.
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Patrick O'Leary 💉🇮🇪🇺🇸🏰🚢🏰
(@pjaol) reported
@googlenesthelp @NickMillerUK Like **** you will, you didn’t deprecate it, you decapitated it