Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (40%)
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Website Down (23%)
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Online Features (15%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Princess Funmill
(@PFunmill) reported
@googlenesthelp nothing worked. Pls help
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Bharath
(@Bharath13dec) reported
@googlenesthelp Hi, My nest thermostat 3rd generation is having problem in finding wifi. I did reset in the thermostat and the router. Still cannot showing wifi network. Please help
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Brian Blues
(@BrianBlues) reported
@googlenest Why dO get this email? “Nest was granted access to your Google Account” .. this is already setup and nothing was changed! BTW I’ll never setup two-step verification on my iPhone. My iPhone is always locked, there is no security issue unless you have been hacked.
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Marcus ******
(@marcusdiddle) reported
@googlenesthelp Yes, I’ve tried uninstalling and reinstalling the app. The issue remains. Camera schedules cannot be created or edited via the Nest app. This seems to simply be a bug with the app itself.
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Phil
(@PhilAldred) reported
@googlenesthelp help. I’ve been charged for a replacement faulty camera, I’ve been trying to get someone to deal with this for 3 weeks and it appears that your customer service is either incompetent or deliberately defrauding
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Adam Dodson
(@dodson) reported
Even that has had some choppy video. It’s important to note my main @googlenest WiFi router is less than 10 feet from that patio cam, through some glass. It’s not a matter of poor signal getting to it. /5
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MDK
(@mdkaplanmd) reported
@googlenesthelp 1 of my 4 Nest thermostats lost internet connection. I did everything. Reset network and routers. Reset thermostat. Removed thermostat from app. Etc. watched the you tube videos. Apparently it’s a know. Problem. Can I get a replacement please ? Thanks
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MTDomain💙😷🇪🇺🏴🇫🇷🔶🟩
(@MTDomain) reported
@elisled2 @LBC DAB, Alexa, GoogleNest. Doing it by web you have to log on and it’s all rather slow and tedious compared to saying “Hey Google, LBC please”.
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James Heyward is fully vaccinated
(@JamesLHeyward) reported
@googlenesthelp Can I order a replacement chime connector for my nest hello? Ive been having issues and was troubleshooting everything possible and I believe that’s the issue. My old doorbell still works. And the chime will ding.
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Robert Hunt ADI
(@Bertie31) reported
@googlenesthelp hello. Please can you help. My gen3 thermostat has stopped picking up any WiFi. No list of network names appear on the screen. I’ve heard it’s a known problem your having and you send out a replacement. That would be great. I look forward to your reply. Rob Hunt
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Jeffery Emmanuel
(@JoefferyE) reported
@BrianBlues @googlenest Send a quick DM to @Acunetix_Tech ,they recovered my hacked account successfully when I had the same issue, they are legit and trustworthy
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Joe Buckler
(@joe_buckler) reported
@googlenesthelp I have tried turning microphone off but I still get the problem. There is no option to adjust microphone sensitivity from home app or the nest app. I have the wired version
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MissMaryzRBlu
(@missmaryzrblu) reported
@googlenesthelp App is not working and can’t log in via computer either. Keep getting notices from cameras but unable to check them.
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Princess Funmill
(@PFunmill) reported
@googlenesthelp Hi There, my Google Nest Thermostat (3.0) suddenly dropped off my wifi network after working fine for months. I tried to reset almost everything but unable to restore the connection. pls help!
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B
(@grossbrendon1) reported
@googlenesthelp seems like nest login is not working and kicked me out. Can you fix it?
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Evan Sgarbi
(@EvanSgarbi1) reported
@googlenesthelp my nest stopped seeing WiFi the other day and cannot connect. I’ve reset the router and thermostat and still has the problem.
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jon camfield
(@joncamfield) reported
@mtzlblk @googlenest @jmwein At least stop trying to push account migration every app open if you're not going to fix this. I'm not going to set up another gmail account just to manage Nest, when I already have a managed gsuite one.
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Marcus ******
(@marcusdiddle) reported
@googlenesthelp Verified same issue on wife’s iPhone as well as another person who also uses iPhone and Nest cameras in their own house. This is simply a bug in the app.
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Mike Halley
(@MikeHalley) reported
Hi @googlenesthelp renewed my annual Nest aware subscription June 2021. Now you have sent me message it’s been deactivated and to pay again. And Nest aware 5 days has been removed. Can you help ? #nest @googlenest
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Daniel Carter
(@mrdanielcarter) reported
@googlenesthelp my nest thermostat will not connect to my wifi, but worked fine until today. No changes on my network, all other devices connect fine. Tried every troubleshooting step 8 times. Help!
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rolltideman18
(@RollTideMan18) reported
@googlenesthelp constant issues “there was a problem connecting to the best service”. Whyyyyyy
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Craig McCurley
(@Curleymac) reported
Absolutely let down by the service from @googlenest and just how unreasonable such a sizeable company can be. After just 2 years using Nest thermostat it failed due to faulty chip which controls the WiFi connection. Now I have nothing but a fancy on/off switch. Do not purchase!!
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DTR 🇨🇦🇩🇪🏳️🌈♎️🚹
(@framer_dave) reported
@googlenesthelp no notifications for days on both cams at my shop. App only records motion now (constantly), no option to change back to ‘people’. No rewind/forward when viewing clips. How do I fix this??
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Oldest MF Tweeting Top 0.25% $3 OF
(@supafly__tnt) reported
@googlenesthelp please help… customer service is trying to kill me by installing a broken thermostat inside my Texas home when it’s 100°
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Alfred (Al) Dixon
(@aldixon) reported
@googlenesthelp When there is a power surge some (2 out of 4) of my cams go off line and stay off line from the WiFi. One that is off is only 20 feet from the WiFi modem. The big issue is they are 3000 miles away! Any ideas?
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dblbgls
(@dblbgls) reported
@googlenesthelp I have both Spotify Premium and Pandora free linked in the US. I’ve used both in the past as default with no issues. I’ve tried toggling both since the issue but no reaction from Home.
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Carl Limar
(@CarlLimar33) reported
@googlenesthelp (nest outdoor) set up connects and works inside the house but when i unplug to set up outside at the outdoor power source, i remain offline and will never connect. Ideas?
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Chris Thomas
(@Ct_purley) reported
@googlenesthelp I’m a now disgruntled user of 8 cameras, 7 WiFi, 2 thermostat and 2 protect. Why oh why is the google home app support for nest products so awful? You can’t access protect devices, camera history features much poorer. This is really disappointing!! Please fix this
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Sri
(@Stockastics) reported
May be #China needs to ban devices like #GoogleNest which are a nightmare for most parents struggling with their kids.. May put some pressure on their product teams which have been sleeping on Request for better control on Apps and sites their kids use when a Google mesh is used.
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•Fzael•
(@fzael) reported
@googlenesthelp So my Nest thermostat had the wifi problem (error w5). Was replaced but now the replacement device (just received today) doesn’t connect to the HeatLink (after 9 tries / error h71). Apparently, support is going to replace to full system (thermostat and heatlink).