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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (16%)
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Website Down (12%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laurel |
Website Down | |
 Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Glenn Smith
(@glennsm72) reported
I work with tech and have never had a worse UX than with @googlenest the Nest Hub simply appears to be a completely flawed device. Will not connect to wifi, then requires a factory reset only to repeat the same error process #FAIL
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Matthew Reynolds
(@DigitReynolds) reported
@googlenesthelp my nest thermostat can't see any wifi. this happened before and a replacement was sent, I have followed the reset regime and still broken, please help
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Santa Clau
(@CasualClau) reported
@googlenest Nope it was a problem with my wifi service! The device itself is working fine, thanks :)
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Alexis Kahn
(@Alexis_Kahn) reported
@googlenesthelp one of my cameras is frozen on the app and I can’t reset it. It’s been like this for a day. Help!
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Glenn Smith
(@glennsm72) reported
@googlenest Made no difference, as expected considering it is on the same network...also tried another SSID with the same error process requiring yet another factory reset!
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Jason Beaudoin
(@JasonBeaudoin) reported
@googlenesthelp Cameras are off line. Unplugged and plugged back in again with no change. Service issue?
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Rama Rao Saladi
(@saladiramarao) reported
from
Gurgaon, State of Haryāna
Hi @googlenesthelp Google nest mini is one of the worst piece of shitty tech I have ever seen till date. It keeps on getting disconnected too frequently when ever there is disturbances with internet or power fluctuations. Also, it don't get connected back to the network 😠😡🤬
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karthi
(@KarthiMahade) reported
@googlenest I should tweet this from.other network because google nest is the worst product I used. Simply should replace better product for peace of mind in new year Such a waste of 280£ #neverbuygooglewifi it can't even work across paper.
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Norman
(@MLGMelon) reported
When I tell @Google @googlenest I'm not interested in school (I have no kids).. That doesn't mean show me like 10 more closure notices in the past 2 days on my now feed.. I said I'm not interested, bad suggestion. I havnt even googled school closures :S
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1WE
(@qwerty23123455) reported
@googlenesthelp it has now been 67 days since I first reported the problem with my two thermostats. You still haven't bothered resolving the issue. Horrendous, horrendous behaviour for Google. When will you send new devices and will you provide something as a goodwill gesture?
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Alexis Kahn
(@Alexis_Kahn) reported
@googlenesthelp I’m on an iPhone X. I’ve deleted the app and reinstalled, factory resettled the camera and tried to reinstall it. It seems to be an app issue.
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TROY MAYER
(@MAXXTREMED) reported
@googlenesthelp I just started having an issue with my Nest thermostat is only months old and is not connecting to our WiFi is saying OFFLINE and does not see any networks my WiFi is working and I have trouble shooted everything I could find online.
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Jason Beaudoin
(@JasonBeaudoin) reported
@googlenesthelp It’s two different cameras that are on separate routers on different ends of the house. So I have not tried that and they both went out at the same time. Makes more sense to me that it’s a Nest problem more so than a ‘local’ problem. One is blinking light blue though.
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David Cordero
(@CorderoMaserati) reported
@googlenesthelp I don’t know what color the light is since it is located outside and the offline notice is on my iPhone. All my thermostats are online but the cameras go offline.
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Rajiv Shah
(@itsRajivShah) reported
@googlenest About a week ago give or take. No changes on the WiFi router & still happens after a reboot or factory reset. All of the 2nd gen ones in the house are falling off while the 1st gen ones are working fine - pretty poor at £50 a pop when I bought them😬
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Dahiver グェルラ 🍥
(@DaeDreamz_) reported
@googlenesthelp Nest Learning Thermostat won't find any wifi networks, how do I fix this. I'm in the Florida, United States
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President Elect BGH - (@kissmycamo / Parler)
(@KissMyCamo) reported
@googlenesthelp Your products are **** that fail in under two years and then your team continually asks for the same stupid online form to get filled out over and over and over again, instead of honoring the warranty and replacing your brokeassed overpriced crappy goods.
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Jeromey Balderrama
(@jeromey) reported
from
Windsor, Colorado
@googlenesthelp Thanks, but I think it's broken. When I click on the edit button for the time, it doesn't look like there's any way to change it. No way to scroll to a new time, no number input or anything.
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mhailey
(@triwuwastaken) reported
@ClaireTheGreat3 @googlenest dice please i just want google to fix nest software
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Joel Adkins
(@mradkins) reported
@googlenest Well it is too late for that one. I ended up throwing the Google mini hub across the room, kicking it and then throwing it on the ground repeatedly. It broke apart. So no need to troubleshoot it now. It is in pieces in the garbage. :)
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President Elect BGH - (@kissmycamo / Parler)
(@KissMyCamo) reported
@googlenesthelp Your products are **** that fail in under two years and then your team continually asks for the same stupid online form to get filled out over and over and over again, instead of honoring the warranty and replacing your brokeassed overpriced crappy goods.
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Alli
(@AlliHeathe) reported
@googlenesthelp The issue was with chrome - not really the Chromecast but it resolved on its own. My Chromecast sound is still randomly cutting out - definitely a bug you should look into
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Joel Adkins
(@mradkins) reported
@googlenest The documentation included in packaging had only 3 steps to connect by Google Home. This does not prepare a user to replace Google network with a Google NEST network at all. There needs to be more information included to help the end user with setting up their network.
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Penelope 'Brit' Atkinson
(@lovehonorjoy) reported
@googlenest please do something about your protects. They keep going offline. We are following all protocols. Only had them a year.
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Al Wirtes
(@AlWirtes) reported
@googlenest I just installed a Nest Hello video doorbell. It’s seems to work great, but I can’t login to my Google account via the Nest AppleTV app. After searching, this has been broken for over a year? When will it work? I’d like to buy more cameras, but not until this works!
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★SHAYNE★ |NICEST OOMF•CHEF ERA|
(@PDSNPH) reported
@googlenest Oh no but is this like the help line for when I do need it?
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President Elect BGH - (@kissmycamo / Parler)
(@KissMyCamo) reported
@googlenesthelp Your products are **** that fail in under two years and then your team continually asks for the same stupid online form to get filled out over and over and over again, instead of honoring the warranty and replacing your brokeassed overpriced crappy goods.
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Al Wirtes
(@AlWirtes) reported
@googlenest Thanks. This is a HUGE hole in your support. I can’t believe it’s been broken this long. It impacts my decision to purchase more Nest equipment. I would happily replace this doorbell with a different brand that works with my stuff. Please commit to a date for fixing this.
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Ronnie Ronron
(@ronnie_sd) reported
@googlenest Just wanted to recognize you guys for having the absolute worst app thats ever been made. Congrats on being such a large global presence and not letting that affect your ability to have a poorly developed Nest app.
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Neil B4Zod
(@NeilB4Zod) reported
@madebygoogle Nest Hellos go offline after someone rings the bell. That's bad @googlenest