Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (44%)
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Online Features (17%)
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Website Down (13%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Westport |
Online Features | |
 Salisbury |
Website Down | |
| Laurel |
Website Down | |
| Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Myford 🇺🇸🌵🎃🐶🏈⚽️✈️
(@RaymondMyford) reported
@googlenesthelp Rebooted router, restarted Nest, reset Nest 4 or 5 times. Setup always stops at WiFi setup. It says it can’t connect to the network. It had been flawless until today when it went offline.
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Matthew
(@kilobytedog) reported
@googlenest your 2nd level support is giving me the run around on My broken nest battery camera less than 2 months old
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Mark Butcher
(@butch10mcfc) reported
@googlenesthelp My 3rd Generation Nest Thermostat heat link appears to have failed - there are no lights on the unit despite there being voltage. I have no heating and it’s getting towards winter. Please help…
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John Bob
(@daytona2222) reported
@googlenesthelp my nest thermostat has no longer finds any wifi networks. I have followed the troubleshooter (restarted nest, router, reset network settings. Tried different wifi network), but still no joy. Please help!
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simonrodrigue
(@simonrodrigue) reported
@googlenesthelp @googlenest not sure if you have smart home solved if the solution to an issue is drive 4 hours to go to the location to reset the devices....
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Baxter K
(@BaxterKrevich) reported
@hautlle @drdrewdown @googlenest Watch your camera life really closely. We got just over a month and it is terrible how quickly we lost the battery power. Far, far less than Google promises
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friedeggsum
(@friedeggsum) reported
@googlenesthelp I am an authorized user for my nest camera on the app. I enabled email notifications. I noticed I am receiving the email notifications and not the master user. How do I fix that?
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Nathan Eddy
(@nathan_eddy) reported
@googlenesthelp Hi. My Nest Heat Link seems to have completely died (no lights at all). Can you help?
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DPawsonGas
(@DpawsonGas) reported
@googlenesthelp problem with a nest stat. Doesnt click on and no green flame on heatlink. Works on manual button and stat acknowlages its on manual when button is pressed.
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WestCountryBoilerGuy
(@BoilerWest) reported
@googlenesthelp is quite possibly the WORSE aftercare entity we have to deal with. NOW at my companies COST i will have to remove these **** products and pay to install a DECENT product with GOOD aftercare (should there be a fault) SHAME ON YOU GOOGLE!!!
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crazyray™ since 2001
(@therealcrazyray) reported
@googlenesthelp 3 units. Gas-Hot Water & AC. Worked fine for 3 years. Now one is giving me n72 and only AC works. Unit has clean wires (checked, stripped, put back into place). Said next has a c-wire, voltage is constant and not an issue.
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💧turna23
(@turna23) reported
@GELighting @voteforgrant @googlenest This issue happens all the time. It's so really annoying for how much we paid to downlight our house.
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AMElle❄️
(@ElleUstrious) reported
@googlenesthelp It just searches forever and finds nothing. If I manually enter the network name and password it says “failed to connect.” Router is fine, everything is online. Network settings reset and restart didn’t help. :/
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Thom Holwerda
(@thomholwerda) reported
@Google @googlenesthelp I'm just trying to invite my fiancée into our Google Home. Why is that feature restricted? Why in ********? Us former Google Apps users were never asked if we wanted to become part of your insanely locked down enterprise bullshit. I don't have any nuclear codes to protect ffs.
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Michael Chandler
(@MikeChandler01) reported
@googlenesthelp I certainly do need help please. I have called the Nest support twice and on both occasions been told a technical expert will call me back. I have still not had a call and I’m thoroughly disgusted with the service levels.
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Cory
(@Bytor) reported
@Google @googlenesthelp @googledevs It's nice that your Home Minis use #IPv6, and all, but when the IPv6 tunnel goes down, they don't switch over to #IPv4 automatically and become pieces of junk.
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Jordan James Magee
(@realJordanMagee) reported
@googlenesthelp one of my Nest cameras is offline but the other is online. They both have been going off line at night for a significant amount of time. Wondering if there is a reason for this? The cameras are used for kids so this outage every night doesn’t work.
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Angie Cantarero
(@angiecantarero) reported
@googlenesthelp We have reset the device following the steps on google nest website. Following the steps for W5 error and it did not work.
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@AndrewGoldson Goldiefather
(@AndrewGoldson1) reported
7 @googlenest thermostats failed this week totally knackered anyone having this issue
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Manish Kumar
(@ManishK60499795) reported
@googlenest I had a problem with my recent purchased nest doorbell battery, it has been 3 months and no help from customer. Your customer service is pathetic! reference your case number is 0-9729000031263 Looking forward to hearing from you.
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Aaron Holder
(@AaronBHolder1) reported
@oreillypatrick @googlenesthelp Just set it up without wifi in the settings menu. Then you can scroll through and enter it another day. Just don't do a reset. I find that Google hardware just had terrible luck entering 2 wifi networks on a device. And it never clears old info
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Ailean Riepsaame-Duffy
(@Olaindeach) reported
@googlenesthelp Also when I want to add the Nest app as a service in Google home, it wants me to login with an (old) Nest account that we don't have.
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WestCountryBoilerGuy
(@BoilerWest) reported
@googlenesthelp @madebygoogle Have to say, your products awful quality is only superseded by the shockingly **** aftercare! We once felt your products were fantastic. now they are ****. 3 customers of ours have wasted HOURS of time trying to get faulty items sorted! AVOID
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Richard Blate
(@RBlate) reported
@googlenesthelp still have my Account stop with nest. App is not allowing me to login nor reset my password. What is this occurring? What is the fix?
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Bede | በዕደ Adam
(@LukeClanWalker) reported
@DarkestBelle @googlenest hasn't let me down so far
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John Yilmaz
(@blkeagle17) reported
@googlenesthelp I'm having issue where the nest is offline on the app but online and connected to wifi on the wall. Any ideas? I've reset and restarted the nests multiple times with issue just creeping up over again.
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Kay Regis
(@Ma1evo1ent) reported
@googlenesthelp My replacement thermostat won't connect to any networks. Please help!
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Jason Wolf
(@j33wolf33) reported
@googlenesthelp my nest learning thermostat consistently disconnects from my wifi. I have rebooted the router multiple times as well as the thermostat itself. I have tried everything. Please help.
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AMElle❄️ #yougofirst
(@ElleUstrious) reported
@googlenesthelp please help! I’m out of my mind trying to get this thing back on wifi. I’ve reset, recharged, added a c wire adapter, lin 200, battery over 3.8. NOTHING WORKS. 😭
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David MacDermaid
(@DavidMacdermaid) reported
@googlenesthelp hi, I have a 3rd gen thermostat. I purchased and installed on Nov 2019. Its been working perfectly until this week. I now have a H71 error. The heat link is dead. No LEDs, doesn’t reset, I’ve checked it has 240v input. Boiler is fine. Can you advise how I replace?