Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (50%)
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Online Features (19%)
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Website Down (10%)
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App Crashing (8%)
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Device Failure (8%)
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Errors (4%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Denver |
Online Features | |
 Stratford |
Website Down | |
| Inkster |
Sign in | |
| Edmonton |
Sign in | |
| Kirkland |
Errors | |
| Peoria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Prescott
(@baldpaul147) reported
@googlenesthelp I'm getting a message on my Google smart speaker saying "Simple Radio is no longer available". Has this radio service permanently gone or is it a temporary problem? If gone, why?
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ronald
(@TpR_ronnie) reported
@googlenesthelp Can some one help my nest thermostats won’t connect to WiFi it says can not find any WiFi and yes I have reset
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Marc Mims
(@semifor) reported
from
Spokane Valley, Washington
@googlenesthelp But I’ll DM you about my Protect. It’s been offline 3 weeks and I can’t get it to join the network.
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Marc Mims
(@semifor) reported
from
Spokane Valley, Washington
@googlenesthelp Haha! We’re good. I opt’d in for some savings and you bumped up the temp a couple intolerable degrees. I know how to fix it. I was just shitposting my first world gripe.
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drew
(@drewbee24_) reported
@googlenesthelp I would like some help with a nest audio charger not working pls
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Chris Simpson
(@simplechris) reported
@googlenesthelp It’s the infamous w5 error. Now, even after a full factory reset the unit seems unable to detect _any_ Wi-Fi network. Unit model is the Backplate-6.5
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TG
(@tarkenllc1) reported
@googlenesthelp need help with Nest thermostat. Cannot get to reconnect to wifi. All other devices connect. No luck with Nest???
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Sam Alemayheu
(@SamAlemayheu) reported
@googlenesthelp It is 3rd Gen. stared to have the issue yesterday and I tired everything. I have two of them, the other one is working fine.
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Randi
(@Ideus04) reported
@googlenesthelp No error codes. Just keeps “Searching”. It’s about 20 feet from my router.
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Stuart Smith
(@stuartjsmith) reported
@googlenesthelp I was meant to receive a confirmation email from you today confirming my replacement device, but nothing…? Can you help?
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The Wild Carrot Roams
(@Wolveschasingme) reported
@Google @googlenesthelp Hi Google, my mother's nest is not connecting with her heat link. She had the boiler guy out; cost €95 to say the it's the nest and @ElectricIreland says its yourselves to fix this. What happens now?
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Tim Cheung
(@TimCheung1) reported
@googlenesthelp I have a nest learning thermostat gen 3 with blue bubble, refuses to connect to wifi after about half year. I have done network reset, factory reset, a few times in 2-3 weeks, it still dose not find any of my wifi networks. Please help.
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Ben #BLM #WearMasks Tidwell
(@_bentidwell) reported
@googlenesthelp it is totally ridiculous that I'm currently having to send screenshots of the warranty that came in the box with my camera to prove there is a two year warranty. This process has been a total nightmare.
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Linda brown
(@Lindabr84194095) reported
@googlenesthelp my nest will not find any wifi networks . Stopped working about 2 weeks ago. Every other appliance in house finds wifi straight away. I have reset and typed in wifi name and password so many times. At a loss what to do now. Can you help please. Thank you.
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Ruaraidh Walker
(@F1Ruaraidh) reported
@katebevan @googlenest Ugh. Bad enough having them takeover my thermostat supplier....
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dino
(@608bh) reported
@googlenesthelp need help with Nest thermostat. I cannot get to reconnect to wifi. All other devices connect. I’ve restarted my router and my nest and still no luck? Could i have help with my nest?
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Grayson Scogin
(@GraysonScogin) reported
It amazes me how bad @googlenest application is, and how it it is STILL so bad after so long. I can't even code and I could do better.
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Shyam Gopal
(@shyamkg) reported
@googlenesthelp such a worst customer experience. new/fresh nest thermostat with defective. Now the replacement is refurbished! Very shameful And also I need to wait for 2 to 5 days to receive replacement until then customer has to suffer. Very pathetic #nest #google #thermostat
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☽
(@anavywakeup) reported
@googlenesthelp hi, I’m having trouble with my nest doorbell not giving me notifications
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Christina
(@christinamartz) reported
@googlenesthelp told me to buy a new wire base. I did, and still not working. I should’ve just called the AC guy in the first place. It’s so hot 🥵
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Zeeshan Javed Hafeez
(@zjhafeez) reported
@googlenesthelp I followed all the steps on your support site. Also, no changes to the network as my nest thermostat upstairs is still working as is my Doorbell. Also, no issue with any of my other devices…
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Brandon Diemer
(@badiemer) reported
@googlenesthelp I have a nest thermostat that will not connect to my WiFi network. I have reset it, my router, modem multiple times over the last week. Taken the unit off to power it completely down multiple times. It just will not find any WiFi signal when searching.
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Denise
(@dsv107) reported
@googlenesthelp My phone has been in the house for days..lol.. It is learning thermostat.. has been happening for a couple of weeks..initially thought I didn’t set it on the thermostat but I checked today..problem is it is upstairs and I work downstairs
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Borillion
(@Borillion) reported
@thegazzster @googlenest I am also having this issue. What ended up happening for you? Was essentially told "too bad, so sad" 😡
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Beat Poet
(@shoot_the_poet) reported
@googlenesthelp my nest doorbell’s chime has changed in the last week and the one it has now is terrible, how do I change it back?
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Matthew McClintock
(@mmcclintock) reported
@googlenest worst tech support ever. Just use a mobile hotspot to debug for a thermostat that's been perfectly fine.
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Daryl D
(@ddevdutt) reported
@googlenesthelp One thing I noticed is that when the software gets updated to 6.1-9, the thermostat seems to run into this error
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Gregg Press
(@greggpress) reported
@googlenest Have an urgent issue and I can’t find any way to contact support. I need an actual person’s help and involve security.
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Sam Alemayheu
(@SamAlemayheu) reported
@googlenesthelp problem with my nest thermostat
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Travis
(@Travis_Murdock) reported
I swear my Nest Audios and hubs are getting worse by the day. I used to be able to sing praises about it, but now I wanna throw them out every week. @googlenest fix your stuff, please. Or maybe Google Assistant as a whole is getting worse, I don’t know, but it’s super annoying.