Is Google Nest down?
Problems detected
Users are reporting problems related to: sign in, website down and online features.
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 08: Problems at Google Nest
Google Nest is having issues since 06:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (34%)
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Website Down (24%)
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Online Features (22%)
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App Crashing (7%)
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Errors (7%)
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Device Failure (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 San Antonio |
Sign in | |
| Voorhees |
Sign in | |
| Boston |
Sign in | |
| Ithaca |
Website Down | |
| Dallas |
Sign in | |
| Phoenixville |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Mr. Rautela
(@vivekrautela01) reported
@googlenesthelp I have tried opening the url in multiple laptops and browsers nothing works. Deleted cache, cookies and history but no luck. Same error with mobile data
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Rebecca Johnson
(@Serienya) reported
@googlenesthelp It won’t help. You have disabled the ability to customize the safety temps. We can’t trust your unit.
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Doreen the 🐝knees fully vaccinated
(@Doreen13) reported
@googlenest SEND MY RESET PASSWORD EMAIL. I don’t want to sign in through you.
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Will Sansbury (he/him)
(@willsansbury) reported
@googlenesthelp can you help? No wifi setting in google home app on iOS anymore, so I can’t manage my google wifi mesh network.
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Ashe Electrical Ltd
(@asheelectrical) reported
@googlenest hi im not sure whats happening over there at nest but seems like there are no phone numbers to call anymore for help, does anyone want to deal with a problem I have the old fashioned way
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ShawnTheGirl
(@SwankyImage) reported
@googlenesthelp I'll try updating, but my husband's phone gets the same error
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Brian Gilbert
(@briangilbert301) reported
@googlenest just a reminder that requiring two apps to monitor a random incomplete assortment of nest products in each is terrible UX. Also the new app sucks and no desktop support also sucks. Any chance you plan to fix any of this?
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Avdi Grimm
(@avdi) reported
Current status: without heat because the @googlenest thermostat that came with this house likes to randomly crash or decide it doesn't have enough power. A perfect analog tech made objectively worse by being startupized.
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Mr. Rautela
(@vivekrautela01) reported
@googlenesthelp This is my first case ID from this morning related to the issues and the technician helped me with troubleshooting and ordering a replacement for my nest thermostat. The replacement url I received in my email is not working.
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Kurtis Haas
(@HaasKurtis) reported
@googlenesthelp I have identified 2 devices that are not supposed to be connected to my network. MAC addresses: a2:e0:e2:67:be:3c. ae:49:ab:1d:56:52. Both have used my own personal device name. How do I block the devices in the Google Home app? Secondly, who can help me ID them?
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subhash⁶³ | 📸
(@63onpole) reported
@SpotifyCares Whenever I'm asking my google home to play songs from "Red (Taylor's Version)" it's playing songs from old 2012 album. I even tried specifically asking for Taylor's Version but still it's playing the old album. Can you fix this? @googlenesthelp @madebygoogle
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Mr. Rautela
(@vivekrautela01) reported
@googlenesthelp can someone help with fixing the issue with the replacement link I received on my gmail for nest. I have been trying to get some from google nest support from this morning but no luck. Error 500 after clicking on the replacement url.
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Toddle Tunes®
(@ToddleTunes) reported
@googlenesthelp It has NOT BEEN RESOLVED FOR MANY OF US. Can you please respond? It’s been DAYS that my thermostat has been offline.
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Donald Rull
(@donrull) reported
@googlenest WTF am I having to go through initial setup on all of my Nest thermostats all of a sudden this evening?
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emilie macmullen
(@EmilieMacmullen) reported
@googlenesthelp my nest thermostat keep returning a 'your network may be hidden or too far away' message. Have restarted the router, restarted the device, can see networks on all other device. Can you help please 🙏
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Alex 🇨🇦🌾
(@alexYQR) reported
from
Regina, Saskatchewan
@BobbGlenn @googlenest Old house and I haven’t figured out a way to hard wire power to it. Nest cam outdoor with battery. Has a -20 limit then it shuts down.
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William L
(@WDLKD) reported
Hey @Google I wanna put some @googlenest protects in the garage but I'm hesitant since we're still stuck using the old Nest app, and not the new Google Home App. When are you going to fix the fragmentation issue?
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The Chumpasaurus
(@TheGrumpasaurus) reported
@googlenesthelp So it started playing the radio and stopped. What can I do? I can only ask and then I have a HAL9000 moment when they refuse. I should have bought an Alexa as these things are just terrible.
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Andrew J Mayar
(@Andy_J_Mayar) reported
May I have a little help from all you @googlenest installers please? Just installed two at a customers house, he’s a little annoyed that heating Is coming on at 4:30am when it’s not set till 6:30am. Is there any way to turn thermostat down below 9degrees to stop this happening
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David Sydow
(@DavidSydow12) reported
@googlenesthelp (1) Hi, I know this might not be your department, but I have been in contact with Google to get a new warranty replacement Google Pixel 6 Pro, because the one Xfinity Mobile sent me was bad. The Google Store sent me a link to fill out yesterday ..
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Andy Barlow💥
(@andybarl) reported
Ongoing saga: I ordered a new @googlenest Camera + Floodlight wired version on 11/3/21. Installed on 12/2/21 & camera wouldnt keep a charge from day 1. Camera went offline on 12/30/21.
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Darren
(@DarrenWandless) reported
@googlenesthelp any date on a fix for the Nest camera drop outs? It’s not my network so don’t even suggest resetting it. The cameras fail.
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deffer
(@Team_Awesome) reported
@thevowel @googlenest Mine just stops working randomly. I'll wake up and it's either 52 (off) or trying to set the house to 84. And then works just fine for 3 months before it happens again. Warranty replaced - same issue.
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☽
(@anavywakeup) reported
@googlenesthelp hi! My google nest door lock suddenly went offline. I removed the lock from my nest app and now can’t seem to get it back onto the app.
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David Sydow
(@DavidSydow12) reported
@googlenesthelp (2) and I finally got the link to work today, to order a warranty replacement phone. The form said they would put a temporary authorization charge on my debit card, but I WOULD NOT BE CHARGED. The hold would be taken off when I sent my bad phone in, after I got...
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selene
(@selene79433051) reported
@googlenesthelp My nest thermostat has not been able to connect to my wifi for a long time. Last rep I talk to said the battery is just probably dead and to recharge it. Battery is at 3.842 so I don’t think it’s dead. I’ve tried resetting and restarting my modem etc. help plz 😢
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Saurabh Pathare 🇮🇳
(@100rabhpathare) reported
@googlenesthelp has purposelt made the Google Nest UI slow. Even the 2nd generation is slow and not snappy. What’s the use of $100? Please push and update and make the device faster.
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Matt (ssmmdd) #FBPE 🔶
(@ssmmdd84) reported
@HiveHelper The Save button is constantly showing the spinning loading icon so I can't save any changes. Your radiator TRVs are crap and the app is slow and useless. @BritishGasHelp you have the money, spend it and make Hive what it could be before @googlenesthelp beats you!
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Mike Dixson
(@mikedixson) reported
@googlenest like many others I have to reboot my Nest thermostat EVERYDAY in order for it to correctly sense the temperature. Before reboot it said 23⁰ after it said it was 20⁰ This is a failure of a KEY feature of a THERMOSTAT!!!! please push out a fix ASAP
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👑B
(@Ms_Britany) reported
@googlenesthelp the issue is resolved now.. however i was freezing for 14 hours straight due to your faulty nest thermostat.. what are you going to do about that?