Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Online Features (31%)
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Sign in (23%)
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Website Down (19%)
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Errors (12%)
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App Crashing (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Westport |
Online Features | |
 Salisbury |
Website Down | |
| Laurel |
Website Down | |
| Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jennifer Notariano
(@Jen_Notariano) reported
@googlenesthelp my 3rd gen learning thermostat will not find WiFi as of this AM. Have done all the troubleshooting and resets. The app won’t pick up my Wi-Fi either. Pls help.
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Guy Sie
(@GuySie) reported
@ZDP189 @googlenest The dumb thing is my unifi access point is 1 meter away from this Protect 🙄 if it has bad wifi sapping the battery I have no idea how
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Emma McGowan
(@Emm_McG) reported
from
Camberwell, England
@googlenest support is driving me insane. My doorbell no longer works with my Google home speaker (my ex removed himself from my group & caused havoc) can anyone help as Google support are driving me crazy
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Arion
(@iamarionlaw) reported
@googlenesthelp hi, my Google Minis have noticeably slowed down in responsiveness. I've read on the Google support pages that many users have experienced the same and the suggested troubleshooting doesn't solve it (I've already tried). Is there a reason and what's the solution?
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sf
(@dr18961665) reported
@MissionLoco @DeanPreston Yeah, it’ll help bust illegal grow houses as well. I’m gonna send over the log in for my @googlenest cam so he can keep tabs on me. Spoiler alert, I’m trying to spend as little time is SF as possible these days. It’s just depressing.
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That's not my name
(@ITandCheese) reported
@googlenest are you ever going to fix ultrasound on the mini? If it's on it causes sound issues with music. And now if it's off it causes the ultrasound lights to come on and stay on when playing music.
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Adam Scott
(@adamscott23) reported
@googlenesthelp my nest thermostat is showing as offline so went to check it and it’s completely unresponsive at the wall. What do I do?
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MasRex
(@Rex_Mas) reported
@googlenesthelp My Nest device will not connect to WI-FI. Please help!
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Sebastien Lahtinen
(@sebtweet) reported
@googlenesthelp Yes I have signed in on the web fine. The iOS app just randomly goes back to the problem screen when using it.
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Christopher Smith
(@chrisfromthelc) reported
@googlenesthelp It was giving the w5 error previously though now since I've reset it, I can't complete the setup and and get the TD004 (0.65) error. Nothing near it that would interfere.
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bojo
(@BoJo3210) reported
@googlenest you guys seriously need to get your head out of your asses. You need to have a permanent opt out of the rush bullshit because I'm about to sell all of the google smart **** because it's pretty bad anyway.
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J__m484
(@j_m4842) reported
@googlenesthelp Have a 3rd gen nest and keep getting the H71 error. I’ve tried pressing down the button on the heat link and there’s no lights. Any help?
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Mario
(@coolmario88) reported
@googlenesthelp I have the old Google home mini and I am wondering what does it mean if the device keeps shutting off when it is reading something or just don't respond? Would replacing with a nest mini help?
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Lyle
(@goforlyle) reported
@googlenesthelp I’ve reset my router 5+ times, restarted my phone, turned on and off airplane mode. Even tried another phone. HELP.
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Gianluca Rizzo
(@gianluca7rizzo) reported
@googlenesthelp @Rex_Mas @googlenesthelp same issue here. Completely unable to reconnect after trying all steps. Rebooting, restarting etc. What other options do you suggest?
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UE
(@UnadjustedE) reported
Hey may I have some help @googlenesthelp I paid for my nest aware but my cameras aren’t showing any history.
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TruthinessSyrup
(@SyrupTruthiness) reported
@googlenesthelp @googlenest I have a 3rd gen Nest thermostat in my bedroom that goes offline several times during the day. I've tried rebooting it, even factory reset it. Its signal strength is strong (93), but the ping is all over the place from 400-4,000ms! What else can I do?
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Dennis Jay
(@Ddreddog) reported
@googlenesthelp still trying to get help. You sent me one direct message then left me hanging. Is there anyone there that understands customer support?
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Sebastien Lahtinen
(@sebtweet) reported
@googlenesthelp Reinstalling app on its own didn’t help but after phone reboot as well I’ve not seen an issue yet. Will advise if it happens again. Thanks :D
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Smashley
(@SmashleyFC) reported
@RDRv3 @googlenest having the same issue, although weirdly, my cameras always seem to turn on correctly despite it not switching to Away
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Jimmy Trosper
(@JimmyTrosper) reported
I have been on the phone with @googlenesthelp for over an hour, and this may be one of the worst phone support experiences I’ve ever had as an adult.
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Dan K
(@ZDP189) reported
@GuySie @googlenest Wireless comms are designed for the USA where houses have big empty spaces and are made of popsicle sticks and plaster. My apartment is steel reinforced concrete and brick built around a load bearing core. I need one mesh router per room and it drops down to low frequency.
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Kate
(@Izolja) reported
@googlenest My wifi was unplugged, now it’s back on I’m being asked to log back in to the Nest. Nothing’s working & when I ‘reset password’, I’m not receiving an email. Help?!
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Jon Brach
(@Brach2Brach) reported
@googlenesthelp Nope it’s not turning blue on my app when it should it’s seems like you’re Ali has a built in rounding error problem. The second the thermo reads 74 instead of 73 I need it to turn on.
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Sebastien Lahtinen
(@sebtweet) reported
@googlenesthelp iOS - it just seems to flash up after a few seconds after I open app. Not reinstalled.. but it’s not short term issue.
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Gordon Huffman
(@HordanTh3wardeN) reported
Now, I've been on a chat with 6 different representatives who keep saying that they can't help me and would transfer me to another department. This is ridiculous! @googlenest
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Ørjan Nielsen
(@MrNielsen88) reported
My @googlenest wifi units all pass the mesh test, connection is a steady stable 49Mb/s, resolution 720p, and router/line no issues. Still it stutters on loading sites, youtube premium playback and more. When on 4G the problem goes away. What gives?
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Ramiro Rangel Jr
(@RamiroRangelJr2) reported
@madebygoogle @Google I have been having issues trying to connect my @googlenest thermostat for the past couple of days. Everything was working fine since installed. Now it lost connection to the network and now can’t connect to network. Already restarted it. error codes M5,M15
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Gil Rogers
(@gilrogers) reported
Finally broke down & paying someone to install the @googlenest devices that came with my home. Couldn't get them all synced up just right and have FOMO on all of my data being shared with @Google for reasons above my comprehension. What purpose does a wifi-enabled dryer have?
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David Ruddock
(@RDRv3) reported
Nest Home / Away phone location detection is broken on both iOS and Android 13 right now. Just pathetic. I am flabbergasted with @googlenest. Great products, absolutely awful infrastructure and services.