Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (44%)
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Online Features (17%)
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Website Down (13%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Westport |
Online Features | |
 Salisbury |
Website Down | |
| Laurel |
Website Down | |
| Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Dr. Sanderia Faye
(@SanderiaFaye) reported
@googlenesthelp has the worst product & policies. doorbell was offline so often I didn’t realize someone ripped it off the wall. Instead of replacing it immediately, the policy had me jumping through hoops in hopes I would give up. No concern for my safety, why I bought it #nest
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Dave Fink
(@DaveFink13) reported
@googlenesthelp If I use my Google Home account, I have to REMOVE my already connected Nest Devices and then I would be unable to use them on my Nest HUB or any other devices. Seriously this is not cool. You screwed your most loyal customers - fix it. Support G-Suite Accounts!
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Jay Ugra
(@jayugra) reported
@googlenesthelp Wifi enabled using a personal gmail account. Just tried rebooting everything and the error is persisting 😢
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Matthew Taylor
(@MatthewJoshuaT1) reported
@googlenesthelp @Chr1s_Parker I have the same issue
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Laura
(@wantyrchokehold) reported
@googlenesthelp I'm trying everything I can think of to get it to connect, but no luck so far. I get "could not communicate with your chromecast" error everytime. I have reset it, my modem, removed it from my google home app, changed networks, nothing is working
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Russ Heaton
(@russ_heaton) reported
@googlenesthelp I’ve also tried disconnecting and reconnect the thermostat and also charging it back via a plug and cable but get the same problem. Please can you
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aaron
(@44r0NST3) reported
@googlenesthelp i have the same issue tiku is describing. Purchased 2 Mi Home devices and cannot connet mi home to google home. Any ideas?
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Terrie the Tiger
(@Terriedelacruz) reported
@googlenesthelp Well this keeps happening, after i do the steps on the help page it starts working again with my phone however my pc hasnt been able to find it and they are all on the same wifi and it finds my brothers smart tv, I've had it for 5 maybe 6 years now...idk whats going on
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Matthew Taylor
(@MatthewJoshuaT1) reported
@Chr1s_Parker @googlenesthelp it's on the app but it doesn't work. same issue at halloween
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Luke Morris
(@MorrisWolves) reported
Quite possibly the worst user experience decision I’ve seen in a long time forcing happy #Nest app customers to use the awful, dreadful #Googlehome app for new camera purchases - it’s not ready for prime time darlings!! Brain fart decision @googlenesthelp way to annoy customers!
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Chester Loy
(@cmdrfade) reported
@googlenesthelp your customer service is terrible. Gen 3 thermostat was working fine until forcing me to switch to google account now temp sensors do not stay connected. Forcing me to purchase a new gen 3 instead of exchanging. What crap service!!!!
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Jena Vuylsteke Will
(@JenaV) reported
@googlenesthelp just purchased new cameras but accidentally shipped to an old address. FedEx says to contact google. Pls help!
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Russ Heaton
(@russ_heaton) reported
@googlenesthelp @googlenesthelp I’ve had my Google nest thermostat just under 2 years and now I’m getting a W5 error.
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ɃΞꞤ ῷдĿҚҼЯ
(@benwalkernz) reported
@googlenest @jmwein Wow, 18 months on and this is still an issue. I've only just struck the problem after buying another Nest Home device then trying to control my heat pumps. I'm told that I need to migrate my Nest account but cannot as I use GSuite. I use GSuite for the whole family.
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Ani
(@AniiiiD) reported
@googlenesthelp you have the worst customer service ever, still unable to resolve an issue happening since May.
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Laura Fletcher
(@laurfx21) reported
@PridzM @googlenest Hi did you ever sort this?? I'm having the same issue..
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Rob
(@rob_blue) reported
from
Lafayette, Indiana
@googlenesthelp I appreciate it but the app is garbage. I’ll never use that app anymore. I gave you guys several years and just tired of it all. It’s got the whole janky Android feeling, ya know? Like no concern to UI design.
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Gavin Melling
(@generationgav) reported
@googlenesthelp I've had a Nest Hello for about 18 months now. In the UK and not in direct sun (wrong side of the house) but I've got the issue of the protective top plastic peeling away. How do I get it fixed/replaced?
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Laura Fletcher
(@laurfx21) reported
@pdblythe @googlenesthelp Hi, did you ever sort this?? I'm having the same issue..
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Retro Wronged
(@DeadInTheWater3) reported
@googlenesthelp hi my next thermostat has lost Wi-Fi. I have tried trouble shooting but it doesn’t help
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Sev - lTSTHE7AGAIN⁷ 🏳️🌈🏳️🌈
(@lTSTHE7AGAIN) reported
@googlenesthelp @wantyrchokehold Did you have any luck? I’m also in Australia and having the exact same issue!
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Josh Lasser
(@tvandfilmguy) reported
Hi @googlenesthelp! I'm having trouble with my notification settings on my iPhone. I've set the Nest to not give me alerts unless I'm home, but it's constantly alerting my phone when it see anything outside (the latest software is installed). Can you help?
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jenni
(@sunshinejennni) reported
Just came home to my garbage cans thrown into the alley and my POS @googlenesthelp camera is ******* off for no actual reason other than Google/nest stuff is absolute **** 😒
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Daddy Elf 🎄 ⸸
(@daddydoombunny) reported
Google nest mini: "something has gone wrong" You, nest, you have gone wrong 🙄🙄 @googlenesthelp @googlenestmini why is this problem still happening
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Philip Robar
(@pjrobar) reported
@googlenesthelp Fix your long time broken software. (Ask, Amazon for help. I have 7 of their assistants and they just work.)
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Handy Andy
(@MightyCrotch) reported
I have to remember to replace my garbage Google Nest Thermostat. @googlenesthelp I have NEVER in my entire life set my temp above 25C. For some reason my Nest thinks the temp should be 26.5C (!) and I don't figure it out until I wonder why I'm sweating while seated. "Smart" 🙄
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Classy Koala
(@ClassyKoala1) reported
@googlenesthelp Submitted. Though the screenshot feature in the feedback section is useless, it just takes a screenshot of the Home Screen rather than letting me upload one from the section of the app that has the issue.
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Richard Mead
(@lionheart4g) reported
@googlenesthelp @googlenesthelp Well, I got an email... From "Miguel C" that now says that email support can't help me, only chat support can. Which is funny because chat support told me on 3 separate occasions that I can only be helped by email support. Still no way to return the cameras.
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Dan Horbury
(@drangob) reported
@googlenesthelp Your team are asking me to wait for a response from this portal. I've submitted three requests via that portal over the course of the last year. They never respond, despite my waiting. Can you please help me to get into contact with them in some other way?
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Matt
(@Vilens) reported
@googlenesthelp No looks to have righted itself. Some sort of syncing issue between thermostat, my phone, and nest backend.