Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (44%)
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Online Features (17%)
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Website Down (13%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Westport |
Online Features | |
 Salisbury |
Website Down | |
| Laurel |
Website Down | |
| Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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A.J. Touchstone
(@ajtouchstone) reported
Hey @googlenesthelp and @tweethue I cannot control my lights anymore. I've unlinked/relinked in Google Home, cleaned up my Hue account (and removed all references of Google). It will link up, but say the dreaded "Sorry it looks like Philips hue is unavailable right now" error.
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Sage Matthews
(@SeyiSaysHi) reported
@dxnn91 @googlenest I already know the issue. Incorrect voltage! Mine is too low!
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Joyce Dillard
(@joycedillard) reported
@googlenesthelp We have 2 Nest thermostats and the upstairs thermostat has been offline for awhile. I’ve done all the troubleshooting. We just got a new router today and everything else in the house is working fine. It still won’t recognize any networks. Please help!
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Wissam E.
(@mp22iw) reported
@googlenesthelp my Nest WiFi thermostat 3rd gen won't detect my wifi network when other devices do. I've read this is a known issue and looking for support please. I've so far restarted router and all Nest thermostat settings still "no networks available".
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Alex
(@ajmhtg_ltd) reported
A big Thankyou to @googlenest for sorting out a WiFi issue with a unit I installed 9months ago. A few tests confirmed WiFi fault with the unit, and sending out a replacement 👏🏻👏🏻 to customer ... service at its best
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Renato Vieira
(@renatovieirar) reported
@googlenesthelp Nest Thermostat 3.0 will not find any wifi network anymore, any help there? Thanks
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Phil
(@KiLL_PHiL_VoL_1) reported
@googlenesthelp my nest thermostat has lost wifi connection and even after restarting its unable to find the network despite all other devices have 5 bars/full strength connection. Reading online seems to be a known issue with certain batches? Thanks
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Matt
(@MattDaniel3) reported
@googlenesthelp my nest thermostat continues to show the W2 error message. I have tried to restart the device and my WiFi it’s still not working. I have called in to customer service and received the run around no one seemed interested in helping me. Not great customer service
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Cathal O'Sullivan
(@cathalos) reported
from
Dublin City, Leinster
@jamesyob @OffTheBallAM @googlenest Don't know what you mean by losing the cast on another person. If you leave the room, you turnoff the cast and listen on your phone! Not sure what the problem is 🤷
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Phil
(@KiLL_PHiL_VoL_1) reported
@googlenesthelp I don't seem to be getting an error message, just seems to loop/get stuck looking for the network. It also seems to triggering my heating despite it being warmer than the target temp 👎
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Made By Google
(@madebygoogle) reported
@jukexjones We're sorry to hear that, Juke ― help's here! For reference, we've already deprecated @googlenest and moved over to @madebygoogle. Could you tell us when it started happening? Also, have you tried rebooting your phone along with your router to help refresh their connection?
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Haiderkhan
(@Haider19159997) reported
@googlenesthelp hi My Google nest no longer connects to my WiFi. I rebooted the WiFi and router. Then reset the nest. Nothing worked. Can you help
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MyDogeSpaceX
(@mydogespacex) reported
Hey @googlenest, Help me find this girl
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Just Wackadoodle Me
(@the_real_rfc) reported
@googlenesthelp Nest Learning Thermostat Gen 3, it began displaying offline a couple days ago, yesterday I was able to get it to connect to wifi briefly but today it can't find any networks at all
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cryptolones
(@cryptolones) reported
@googlenesthelp Gen 2...I’ve tried to fix several times without success. Reset, restart, etc.
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cryptolones
(@cryptolones) reported
@googlenesthelp my Nest Thermostat is no longer able to locate a network. I have tried all recommended reset options. Can someone please help?
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Adlingtont
(@adlingtont) reported
@googlenesthelp Using a square hue bridge. I'm not sure if I can relink Phillips Hue, the devices are listed in my home but Hue is not under linked services to delete them. If I try and add Hue as a service, it lets me sign in but drops back to the set up a device page when adding the devices.
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MyDogeSpaceX
(@mydogespacex) reported
Hey @googlenest , Help me find this girl.
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Charles Koh
(@charleskoh) reported
@googlenesthelp 3 of my devices stopped working. Please help.
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TheBigKow
(@TheBigKow) reported
@official_adamj @googlenesthelp I’m having the same problem, was this ever solved? I have aware plus, I should have continuous recording.
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David Buchan-Swanson
(@deecewan) reported
@coreyv87 @madebygoogle @googlenest having the exact same issue. there's now multiple people complaining about this on reddit now, too. they _really_ need to release an update that fixes the crashes.
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Kurt Uhlir
(@KurtUhlir) reported
@googlenesthelp my mother-n-law’s nest lost WiFi, doesn’t see Amy networks. I’ve tried everything including resetting three times. Have tried on 2 routers. Seems like hardware issue. Help?
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Sean E. Anderson
(@blkbassman67) reported
@emily_georgina_ @googlenesthelp Having the same issue only after 5 months very frustrating
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Corey
(@coreyv87) reported
@EYFSBen @madebygoogle @googlenest I sent a diagnostic report to google and it found multiple faults with the router. My advisor wanted to change units, but I’m 6 months out of warranty. Google does work with you to help figure out the issue, but it’s laborious and you don’t always get a favourable conclusion.
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MyDogeSpaceX
(@mydogespacex) reported
Hey @googlenest , Help me find this girl.
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Will Roalfe
(@WillRoalfe) reported
@googlenesthelp I’ve got an issue with my current generation Nest Learning Thermostat - it cannot find any wifi networks (having been working fine for several months) and none of the online troubleshooting works. Please help!
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Adlingtont
(@adlingtont) reported
@tweethue @googlenesthelp Been unable to control hue via Google home for a few days. Lights not responding in home app. Unable to remove them, they are not listed under linked services. Unable to add the service, drops back to the set up device screen when logging into hue. Help
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Pan
(@Panatl) reported
Avoid buying @Google @googlenest products ... total trash ...wasted $$$ on nest camera ...
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Rishi V. Kumar, MD
(@RishiKu00635362) reported
@googlenesthelp feel free to DM me also but I would prefer a public discussion to help out others who are having the same issues
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Matt
(@MattDaniel3) reported
@googlenesthelp I have checked the settings on my Wi-Fi router, I have other Nest products that are working fine. This Nest thermostat is not working properly.