Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (38%)
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Website Down (24%)
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Online Features (19%)
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App Crashing (7%)
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Errors (7%)
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Device Failure (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in | |
| Boston |
Sign in | |
| Ithaca |
Website Down | |
| Dallas |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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David M. N. Bryan is.
(@_videoman_) reported
from
Minneapolis, Minnesota
Omg. @googlenest support is the worst. How does one go about doing an RMA with them?
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Shaun Robinson
(@FordCrazy88) reported
@googlenesthelp I have migrated my Google account and it doesn't allow me to login on my Shield TV
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David M. N. Bryan is.
(@_videoman_) reported
from
Minneapolis, Minnesota
@googlenest Thermostat purchased in December. It took three tries to get through the extremely bad script your front line support is required to say. One of them I could hardly hear because of the noise in the background. The WiFi in the unit is dead when it sees no networks.
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Stan the Bailman
(@stanemly) reported
@googlenesthelp I’m going on 4 weeks with my current issue. They keep assuring me “hard at work on it” the last two issues were never resolved.
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Stephen R. Beckham
(@stephenrbeckham) reported
@googlenesthelp I have Android, but received email it was offline. Now online. Was offline 2:48-4:23.
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Zachary E Blumenfeld
(@ZachBlum) reported
Zach's award for worst customer service of the 21st century = @googlenest
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Mrs Tenzo
(@foxypinklady) reported
@MartinSLewis please help, I sent a faulty £200 thermostat (under warranty) back to @googlenest in September for a replacement, they keep fobbing me off about a replacement / now ignoring me and I had to pay to get a new one installed so I’m hundreds of pounds out of pocket.
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Ryan
(@Rjc1118) reported
@googlenesthelp i need help with my chrome cast
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Stuart Leader
(@slug56) reported
Hi @googlenesthelp. I'm in the UK with an open-vented Y-Plan system with heat-only boiler and hot water cylinder. Got a Nest 3rd gen stat already. Looking at Intergas boiler for OpenTherm support. Can't find any info if OpenTherm works on Y-plan configuration? Can you help?
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Kim W
(@fablexus) reported
@chadunderwood @googlenest It's not working through provider apps either, or cast from a PC regardless of source. It's definitely the @nhl.
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Anna Bradley
(@Bradders1012) reported
@googlenesthelp Please help, have not had promised email to complete to ensure my replacement part is sent to me. I will lose the will you live if I have to ring up again, took 2 hrs last Saturday. Please advise
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J.Pak
(@J_88_P) reported
@googlenest Please get an update for the system to fix the bugs, its been operating slowly for the last week or so and its been clear that the system/firmware needs updating.
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Stephen R. Beckham
(@stephenrbeckham) reported
@googlenesthelp My camera is offline, but everything seems to be in order on my end. Problem on your end?
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Karzo
(@Karzo_22) reported
@googlenesthelp my unit has disconnected from WiFi and unable to find a network. Any help?
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Lauren B
(@lbenn1993) reported
@googlenesthelp my nest mini disconnects from my wifi and home group daily and I have to set it up as a new device each time, I’ve submitted feedback on the device several times and moved it right next to my router. My home mini does not have this issue, so it’s not a wifi issue
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Sarah
(@sarahspoon) reported
from
London, England
@googlenest What do you mean by another device? It’s an issue on all 3 phones in our household (all have up to date software). Thanks
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J.Pak
(@J_88_P) reported
@googlenest Tried my old firestick and its working, so the internet isnt an issue. The chromecast isnt working.
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I am a drummer
(@scottisadrummer) reported
from
Jersey City, New Jersey
I finally asked @googlenest to stop giving me all these endless tips (you can ask me about your day....) And she snarked me! "I'll help by not being helpful." A good start, Googleator.
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Naresh Motwani
(@naresham) reported
@googlenest What details? I have shared a video where the speaker tells me how much time is remaining & then also says there are no timers. That's a bug! Its no Rocket Science to simply escalate with the video to the tech team for them to investigate since the issue is so visible on video.
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M🍩RTEN
(@mortenkorshavn) reported
@googlenest This is the worst bot support i've seen in a while....
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Corey Harris
(@indycoreyharris) reported
@googlenest No. The problem isnt in connecting to the chromcast. It connects to the app. When I try to play the game it gives me the "... media not available on chromcast." I was able to watch some small clips from the app though.
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Laura 🇦🇲
(@hildymac) reported
Oh, nuts, my @googlenest is not sending the message to heat to my heater again. Is this a known problem with these things?
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Gwimo
(@EnnuiPrayer) reported
@googlenest Router is in the next room. I just reboot it every morning. I've had this issue since I received the device.
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Naresh Motwani
(@naresham) reported
@googlenest Those are workarounds which will clear the issue... The reason I have highlighted is for Google to clear the bugs...
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Laura 🇦🇲
(@hildymac) reported
@googlenest Sure! I’m in the US. The issue started Saturday, but the heating tech who was out to check my furnace got it going again by turning off eco mode. I tried that again today and it didn’t fix the issue.
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David M. N. Bryan is.
(@_videoman_) reported
@googlenest Thermostat purchased in December. It took three tires to get through the extremely bad script your front line support is required to say. One of them I could hardly hear because of the noise in the background. The WiFi in the unit is dead when it sees no networks. Getting
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Mrs Tenzo
(@foxypinklady) reported
@MartinSLewis please help, I sent a faulty £200 thermostat back to @googlenest in Sept for a replacement, they keep fobbing me off about a replacement / now ignoring me and I had to pay to get a new one installed to get my heating back on; now £100s out of pocket. @googlenesthelp
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Rosie Brown
(@pozipie) reported
@googlenesthelp @Bradders1012 Anna did you ever get anywhere? I have been waiting for google nest support to get back to me for the past three weeks! I chase every other day or so but they just seem to be totally unwilling to even respond let alone help.
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jayne button
(@jayniephillbut) reported
@googlenesthelp is there a problem with Google nest as havent been able to connect to camera all day today
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Joshua
(@conechiwagysot) reported
@googlenesthelp having issues with my nest the past few days. Not reading any wifi networks. Can you help me?