Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (51%)
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Online Features (16%)
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Device Failure (12%)
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App Crashing (9%)
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Website Down (9%)
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Errors (2%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Anchorage |
Sign in | |
| Seattle |
Sign in | |
| Havertown |
Online Features | |
 Bhubaneshwar |
Online Features | |
 Whitchurch |
Website Down | |
| Rochester |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jose Gonzalez
(@jglezpr) reported
@googlenesthelp why all my nest cameras are showing Eastern Time instead of Atlantic Time. Can you guys help me fix it.
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angelo
(@3Y6IX) reported
@googlenesthelp That article doesn’t address “delayed” alerts, which is the problem.
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BeardedOpinions
(@OpinionsBearded) reported
@googlenesthelp i purchased your nest thermostat less than a year ago and now the nest thermostat can't find my network please help
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Thomas Siebert
(@ThomasSiebert17) reported
@googlenesthelp Please cancel my request. I entered the password as I received it but I was informed it was incomplete. I’ll try with the correct password in a bit. Hope that will fix it. Sorry to bother you.
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Thomas Christensen
(@thomaschristnsn) reported
@googlenesthelp Wired. Tried all sorts of troubleshooting steps, but your guide doesn't have any support for that error code (nc019) and searching for it finds a page that no longer exists.. so what to do?
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Rusty - "Quis custodiet ipsos custodes?"
(@rusty0101) reported
Since I'm not seeing anyone else tweeting this today, I gather that my getting "Sorry I couldn't reach WYZE Home" is some local problem for @googlenesthelp and @WyzeCam making all my Wyze bulbs and switches unusable at the moment.
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somu atluri
(@SforSomu) reported
@googlenesthelp I did, on my phone web browser & on my macbook, it shows offline :(
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Dan Ciruli
(@DanCiruli) reported
@googlenesthelp Hi team! Trying to figure out why, several times a day, stuff stops working. Hard to diagnose if it is a service issue (hi, @comcast!) or hardware issue. I've got 3 Google Wifi units all wired, trouble occurs whether I'm wired or wifi to it. Are there any diagnostics I can run?
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JapeDizzle
(@japersdizzle) reported
@googlenesthelp @3Y6IX @HearITfromMatt Well at least you're acknowledging this one. When it was a wide spread issue on Halloween your silence was deafening.
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Linda Berman
(@LindaBerman_abc) reported
@googlenesthelp Hey I just installed 8 brand new googlenest thermostats and was told we needed power connectors (after they were installed) and set us up with On Tech Smart Services who said connectors wouldn’t help. Need a solution!
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Whiskies X Arcane
(@RiotWhiskies) reported
hey @googlenest, seems if there is an outage in your camera & notification systems there should be comms letting your (paying!) customers know. I've missed doorbells, and strangers on my property. I'm a lil upset, but more concerned for my safety cuz your lack of transparency. 😓
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
@googlenesthelp Let's continue with you saying publicly that there's an issue with the update. I'm FINE waiting for you to fix it, but just accept responsibility and get on with fixing it.
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matt
(@dustanddisquiet) reported
@googlenesthelp having delayed notifications with Nest. Anything I can do to fix it? Thanks.
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Thomas Christensen
(@thomaschristnsn) reported
Not happy with @googlenesthelp - can't connect our new doorbell, and error code NC019 not in troubleshooting guide. Any top tips before I switch to the competitor?
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𝔼𝕕𝕕𝕚𝕖 𝔻𝕒𝕟𝕕𝕣𝕒𝕕𝕖𝕤 𝕍.
(@eddiedandrades) reported
@googlenesthelp @barry_schmidt Why isn't this "partial outage" on the nest status page?
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Muralitharan
(@jantharan) reported
@googlenesthelp Sorry. Please help me to understand what is conflicting in time here. Imagine in the middle of the night if I schedule it for an hour which is default it would be very hot and wakes everyone up. It’s waste of energy and waste of money.
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James
(@jimmyt_1988) reported
@googlenest - Just witnessed a robbery on my google nest doorbell. How do I take a video clip of it? It's not obvious. Any help VERY MUCH APPRECIATED!
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Doug Witt
(@DougBWitt) reported
@googlenesthelp Hello, I am having issues with playing Spotify on my google home 1st generation. I have unlinked Spotify, removed cache, removed the device, and restored the device. Any help would be appreciated!
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Skwerl
(@Skwerl23) reported
@googlenesthelp It infuriates me that you guys assume it's our fault. Obviously when 100s of people have the same issue. It's not the user. Also you fixed it later that night. So yea.
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Bryan
(@aardvark24) reported
@googlenesthelp @p0ffee Woke up to same issue here. Rebooted router, unlinked and linked Wyze, resync devices…bulbs still show offline in Google Home and work fine in @WyzeCam app.
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Erin Seay
(@erinseay) reported
from
San Diego, California
DO NOT buy @googlenest thermostats! Mine only lasted 3 years and they won’t replace or fix it for a known battery issue because it isn’t under warranty anymore. Their fix is for me to buy a new one. $250 thermostats should last longer than 3 years #nest #googlenest
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Barry Schmidt
(@barry_schmidt) reported
Hey @googlenesthelp how about you get your notifications fixed and not delivered 5-10 minutes after it sees someone on camera. It’s been almost 5 days of this ****.
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cassie daniel
(@cd_danielcassie) reported
Notifications started lagging 15 to 20 mins this afternoon. What's going on? I heard the problem was resolved? #googlenest
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
@googlenesthelp You're not working on it. You are telling me there's nothing you can do about your bad update while you waste my time asking me the same questions over and over again. 1) You update 2) It stops working. Wanna look inward? Want to stop ignoring the obvious? It's you. It's you.
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Bryan
(@aardvark24) reported
@googlenesthelp Lightbulbs are the issue and yes they work fine in @WyzeCam app
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
Try to follow along @googlenesthelp 1) My settings have not changed 2) They have worked for years 3) You pushed an update on Nov 1 4) Starting Nov 2 they stopped working Hmmm . . . anyone, anyone, can anyone find the issue (hint - IT'S NUMBER THREE) Fix it and stop bothering me.
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
So @googlenesthelp sends and update to their thermostats, and then they stop working. Yet rather than dealing with their own broken update, they waste my time asking me to check my settings for the past NINE DAYS. Let me try to say this slowly so you can connect the dots . . .
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Thomas Siebert
(@ThomasSiebert17) reported
@googlenesthelp I’m in the US. Chicago. Moving into a place that has a 3rd gen learning thermostat. I’ve attempted to sign in multiple times. And restarted it. Then watched a few videos from folks with comparable issues and learned their solution was to contact support via twitter.
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Sarah S
(@sadflump) reported
Do @google @googlenesthelp ever look at their TrustPilot reviews? It seems weird that you would pay in excess of $3bn for a company and then happily let it’s reputation be ground down.
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Harrison Moses
(@mosesharry1000) reported
@mattebates @googlenesthelp Please contact our server @darkwebslant on Instagram for assistance Thanks