Google Nest down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Sign in (39%)
• Website Down (21%)
• App Crashing (13%)
• Errors (11%)
• Online Features (8%)
• Device Failure (8%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Tampa	Errors	4 days ago
Escondido	App Crashing	8 days ago
Chepstow	Sign in	22 days ago
Lincoln	App Crashing	22 days ago
Tequisquiapan	Sign in	25 days ago
Rödermark	Errors	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Disney Dude (@DisneyTalk101) reported 3 minutes ago

  @googlenesthelp do you guys offer a satisfaction guarantee? If so I’d like my money back. Nothing but problems with my nest cam since I installed it on Monday. (Yes it has power and full wifi) the latest problem is it has stopped sending me notifications.

• 
  a pretty they/them catgirl (@moeffju) reported 4 minutes ago

  @googlenest No network issues, network is enterprise grade and unchanged. Rebooted all devices, reset the Nest Mini multiple times. Some mDNS issue I suppose.

• 
  a pretty they/them catgirl (@moeffju) reported 4 minutes ago

  @googlenest It's a fully managed multi-AP multi-WAN setup, main uplink is a 1G fixed line, fail over to LTE. I'm afraid the normal consumer setup script won't help here :)

• 
  FSD Pilot 🇺🇸🛩🇺🇸 (@jchybow) reported 8 minutes ago

  @googlenest @googleNest thanks for the response, but this is a poor workaround, not a solution or an answer to my question. It would be a very simple switch to give your users the option to not send notifications for recognized faces. When can we expect this option?

• 
  Bethany Everson Na🦓❤️🦓 (@BethanyNa007) reported 12 minutes ago

  @googlenesthelp I'm having issues even after factory reset. my case ID is [7-0365000030728]. Please help its my baby monitor.

• 
  Gustav Johansson (@poisoned91) reported 17 minutes ago

  @googlenest I had some problem with the connection so i removed philips hue frome the home app. And now i cannot add it again. I have a home mini.

• 
  Ben Steiner (@bnstnr) reported 19 minutes ago

  @googlenest Is there any way I could finally get my broken Nest speaker replaced? I still have an open ticket, and was promised a replacement right before the pandemic happened.

• 
  Emil Karlsson #MakeSolo2Happen (@warmlander) reported 21 minutes ago

  @googlenest Yes, I’ve used the app for about a year without any problem

• 
  Jay Johnson (@eastbayjay510) reported 24 minutes ago

  @googlenesthelp No dice. Still no access to Apple Music. I live in North Carolina. Are we on the slow roll out list?

• 
  Alison Davies (@AliDav) reported 25 minutes ago

  @googlenesthelp I cannot log into my account even though I know the password is correct and the reset doesn’t work and I’m not receiving an email. Help!

• 
  Abhiroop (@abhiroopbhatta) reported 28 minutes ago

  @googlenest It doesn't work consistently. Misbehaves. Yes this is the only issue as of now

• 
  🏳️‍🌈🇪🇺Paul Christian™ (@Sgoobysnacks) reported 28 minutes ago

  @googlenest I have a Google hub and multiple Google home mini, yes I was able to controls my lights using the smart bulb app, but I don't know what happened to my Google devices, they seem to be working again now, was there an issue with Google?

• 
  Daniel Norton 🍻 (@dnorton) reported 29 minutes ago

  @googlenest Every day since I got the Nest WiFi. I don’t want to do anything to fix it though. I’ve given up on Nest WiFi as you can see from our support history. It has been a painful and poor experience for months.

• 
  President-Elect ButHerFly🇺🇸 (@Butherflyer) reported 30 minutes ago

  Dear @googlenest if your thermostat doesn't stop turning my heat to 50 in the dead of winter, I'm going to rip it (& therefore China) off my wall & you can refund me my cash! Fix that POS!

• 
  ศ₮རf ศཏฅศอ (@ScarsOfSarcasm) reported 31 minutes ago

  @googlenesthelp for last 3 days cameras are unpredictable. Going on and off. Help needed

• 
  Jordan Wenner (@bigjtdub) reported 32 minutes ago

  @googlenest @googlenesthelp I call to get help and u charge me 95 dollars to expedite it and it takes two weeks and it’s the wrong thing this is getting ridiculous!!!!

• 
  R Paul Wilson (@rpaulwilson) reported 32 minutes ago

  One of the worst products I've ever bought was a @googlenest doorbell camera - overpriced hardware and if you don't use their expensive subscription, not fit for purpose. There are much better alternatives - do a little research and avoid nest products.

• 
  lizzygenard (@lizzygenard) reported 35 minutes ago

  @Google @googlenest although you are in my DMs thanking me for my patience on the issue you still haven’t fixed, negative press seems to light a fire better. PLEASE FIX MY ISSUE AND STOP DICKING AROUND

• 
  Kathy mckenry (@KathyMck1962) reported 37 minutes ago from Reading, England

  @googlenesthelp hi please can you help! We’ve been trying to get hold of you for some advice but are finding it impossible to speak to someone!! Our nest doorbell isn’t working properly we can’t hear anything anyone at the door says ?? We have reset it but still the same !!

• 
  newyorker (@JackL14341586) reported 43 minutes ago

  @googlenest hi. Someone please help me with my nest. Can’t connect to my WiFi.

• 
  Chris Brehm (@C_Brehm26) reported 45 minutes ago

  @googlenest your nest thermostat is garbage

• 
  damn it! (@2Disabled) reported 48 minutes ago

  @googlenest @Google wow, had a small problem with @pureprotein and guess what? Pure Protein is taking care of it! They even apologized for the inconvenience. I'll buy more of their product, but no more Google Nest. They suck.

• 
  Ash Holdsworth (@AshSteHol) reported 48 minutes ago

  @googlenest I've set the device up in the Nest app. Now I want to add my Nest account to Google Home via the "Works with Google" option. I've just tried it again and now it's asking me to sign in with my Nest account but I don't have a Nest account, I have a Google account.

• 
  Alice Shcherbak (@aliceshcherbak) reported 49 minutes ago

  wow @googlenest became absolute garbage. not sending us nest secure replacement as promised 2 months ago; wifi, cameras, doorbell turning off every 5 minutes, horrible customer service. WHAT HAPPENED???

• 
  ศ₮རf ศཏฅศอ (@ScarsOfSarcasm) reported 49 minutes ago

  @googlenesthelp It started happening 3 days ago and when every camera at home started going down. I rebooted my access point - nothing. Bit next morning more or less every camera came back. But still off when I access my cameras the app says the camera is not connected to wifi

• 
  President-Elect ButHerFly🇺🇸 (@Butherflyer) reported 51 minutes ago

  @googlenest In the summer it started turning my AC up & down (no schedule) ... Now twice in the last cpl of weeks I woke to 50 degrees

• 
  Max M. (@MaxMM77) reported 51 minutes ago

  @AndroidPolice Mayhaps now @googlenest can take the time to fix the *** quality on wifi 🤔 Or their support line. I'd take either.

• 
  Jeffy Mac 🇨🇦 (@KishnerPeter) reported 52 minutes ago

  @googlenest @erikaarohans I'm at the exact same issue...super frustrating

• 
  Richard Mead (@lionheart4g) reported 54 minutes ago

  @googlenest Yes, it looks like the issue was resolved about 4 hours after it first started.

• 
  Vietec Heating (@VietecHeating) reported 55 minutes ago

  @googlenest Hi, sorry for delay in replying, yes, the reboot seems to of resolved the issue