Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (50%)
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Online Features (18%)
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App Crashing (9%)
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Website Down (9%)
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Device Failure (9%)
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Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Kirkland |
Errors | |
| Peoria |
Online Features | |
| Anchorage |
Sign in | |
| Seattle |
Sign in | |
| Havertown |
Online Features | |
 Bhubaneshwar |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Paco Pes
(@pes_paco) reported
@googlenesthelp Help, my Google Nest Hub does not start, I try to factory reset and after counting down, the gray screen comes out again with the "G" in the center.
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Steve McCaskill
(@MickeyCaskill) reported
Was a bit chilly this morning so thought I’d put the heating on for thr first time since Spring. I smugly tried to put the heating on via my phone only to find out that the Heat Link doesn’t work any more. Resets don’t fix the issue, the unit is powered. Advice @googlenesthelp ?
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Ade Clarke
(@Ebgb666) reported
@googlenesthelp my nest thermostat no longer connects to my WiFi and cannot find any other networks , I have reset it several times and still nothing , please help
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BBB
(@badboybubby69) reported
@Google Hey Google, I have an issue with my brand new Google Doorbell (Battery) but don't know who I speak to. Can you point me in the right direction? Is there somebody I can DM or Email? Ps. It's not a NEST product which is why I haven't reached out to @googlenesthelp
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Casey
(@CaseyT153) reported
@googlenesthelp No I meant the history is all green there is no yellow event on any of my devices so i can’t even tell where the issue was
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bigal1612
(@bigal1612) reported
@googlenesthelp need help please
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Robert
(@Lance1823) reported
@googlenest when my internet was down my morning commute alarm did not sound. That program needs attention. The alarm should engage if the network wifi is on or off.
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James Diman
(@jamesdiman) reported
@madebygoogle @googlenest You should offer a trade-in program for old Nest items to upgrade to new Nest items. Help recycle and reduce e-waste.
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Ian 🤿
(@ianjeffrey) reported
@googlenesthelp have nest hello for years. No issue. Just got new nest protect. Cannot get it to connect to wifi. Tried on iOS and Android. Keep getting p017 error. Clear it’s memory and start again. Same issue. It’s running firmware 3.1.4.3. Help. This should be simple.
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Rob Sauertig
(@rob_sauertig) reported
@googlenest experienced the worst customer service of my 55-year life. Was on the phone for over 6 hours with incompetent CSR and supervisor about a faulty thermostat. Great product but worst customer support in the world. Buyer beware!!
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Matt Lakics
(@Lakics89) reported
@googlenesthelp I was able to contact your customer service and they took care of it. It's broken but thankfully under warranty
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Zai Divecha
(@zaidivecha) reported
@googlenesthelp the enter button on our Nest Yale lock doesn’t work 50% of the time. I can hit the Yale button, enter the code, but it doesn’t register that I’ve pressed the check mark. The keypad goes back to sleep after a few seconds. I can’t find any support articles - help?
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HRLady
(@__HR__lady__) reported
@Qgittings @googlenesthelp Nest iOS app also has been crashing for weeks when trying to add a next protect - still no solution but all threads about the issue are being closed in the community without a solution.
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Peter Cahill
(@petermcahill) reported
@googlenesthelp what the heck. Kicked out of your app and won’t login without verification code but the verification code never comes to the email address. Stop your forced integration
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Teresa
(@TeresaT99999) reported
@James1290GT @googlenesthelp Did you resolve this problem J?
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VC
(@CrawleyVivienne) reported
@googlenest hello we purchased a third generation nest in Nov 2019. The heat link is faulty, it is not receiving from the boiler, there is power to it but nothing is happening at the receiver. An electrician has been out to check it this morning. Please help :)
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MB
(@JackPadre) reported
@googlenesthelp you've ruined nest. The migrating accounts, sharing access, and all around difficulty of just updating anytime there's a new device, is the worst. Used to go the a website, login, done. #ihatenestnow
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John Monnecka
(@JohnMonnecka) reported
@not_stopp1ng @googlenest @SantanaSamuels Did you ever figure this out? Mine is doing the same thing… network connected on app and the thermostat is working but the app says it’s offline … very frustrating
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Dean K Gibson ✝ 📷 📶 💉
(@AE7Q_) reported
@googlenesthelp I bought 4 Nest Hubs to be able to monitor web status pages, but I need to login. I just read that in firmware v1.54, you are including a keyboard for browsing. I have waited 2 years for this (I'm on v1.52 in the "Preview program"). I hope you release this soon!
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Jonathan Cage
(@Johnny_Cage10) reported
@SimpliSafe @googlenest There's nothing to investigate. I spent about 90 minutes on the phone with two different reps and they had me reset the camera about a dozen times and turn it upside down. It doesn't pick up humans that aren't within about 3 feet. They even sent a new one. They don't work well.
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Norman Leftly
(@thepartyphotos) reported
@googlenesthelp Hiya, sorry but there's still a problem with the bluetooth. I have speakers in the bathroom and Mini outside. This morning, Mini didn't play on bathroom speakers. Looked at the app and it showed no link to BT. Power off and on then linked to BT OK.
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Craig believes Black Lives Matter
(@craigthemc) reported
@googlenesthelp The issue went away for a few days after rebooting the GH devices and the router but has resurfaced. The music quality from Spotify is horrible.
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Sir James of Lincolnshire
(@James1290GT) reported
@TeresaT99999 @googlenesthelp Not yet, having to go through DMs with them and fill out forms etc .. think this is a known issue with a certain manufacturing batch of devices.
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john&neen
(@john_bingman) reported
@googlenesthelp can’t log on or view cameras, what is the problem ?
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Zai Divecha
(@zaidivecha) reported
@googlenesthelp This seems to happen half the time; the other half, the check mark button functions normally. I have a video I can DM if needed. Do you have any advice or support articles on how to troubleshoot? We tried a factory reset but it didn’t help.
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Sierra400
(@sierra400) reported
@googlenesthelp I am having issues still. Located in Nevada. App stuck on spinning when trying to login.
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Dennis Garris
(@Camarokidrsss) reported
@googlenest @thacery1 Same problem here, GE c lights keep failing, i keep resseting them over and over, finally did factory reset of google home, thet worked for a few hours but same problems again. All c lights have been upgraded using cync app. What else can i do.
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Oliver Lazarus
(@ollylazbot) reported
@googlenesthelp hi there.. I have 2 nest thermostats (I think 2nd generation) bought in 2017. Neither now pick up any WiFi sources.. I've re-set countless times and tried all fixed on support advice but to avail. One went last year and the other this year.. can you help??
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Craig D.
(@Calgary_Coach) reported
@madebygoogle While I have had success with many of your products, after 14mo of trying to access support for a #GoogleNest I am highly concerned by the poor #customerservice provided through email and Twitter. I received contradictory messages, original concern never addressed.
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Erika Garrett
(@erikakgarrett1) reported
@googlenesthelp my neat will no longer connect to wifi. Yes, I’ve rebooted both the router and the nest unit itself. The Nest unit was installed in February 2020. How can you assist me in resolving this issue?