Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (38%)
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Website Down (24%)
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Online Features (19%)
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App Crashing (7%)
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Errors (7%)
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Device Failure (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in | |
| Boston |
Sign in | |
| Ithaca |
Website Down | |
| Dallas |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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James Pleass
(@jamespleass) reported
@googlenest Any update on this? Mine just dropped out again. Is the fix coming soon?
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Raymond Lord III
(@RayLord) reported
Cannot recommend enough NOT to buy a @googlenest ever since @Google got their grubby hands on it, total trash product. Never loads the history, app is constantly slow and awful, they couldn’t have made it worse if they tried. DO NOT BUY IT.
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Michael M.T Spartan
(@MT_Spartan) reported
@googlenesthelp Every time when I say something to my Google Home, The lights were flashing and didn’t what to respond. Please Help!
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Mike Pugliese
(@MrPugliese) reported
@googlenesthelp It has since been resolved. The issue was it was asking me to confirm my identity and the only way it would do so is with the Gmail app which I don’t want to install
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Sage Griffin 🏳️⚧️🏳️🌈
(@sgrif) reported
@googlenesthelp Most video conferencing/screen sharing applications that aren't in the list of apps shown in "preferred activities" quickly degrade the video bitrate below 1Mbps, but without the ability to access diagnostics on the router it's impossible for me to determine if it's the problem
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Lee 🇺🇦
(@uklee) reported
@googlenest @googlenesthelp constantly seeing the blue animated circle when trying to view live feed this has been the case for the last 2 to 3 weeks this is a paid for service through nest aware which isn’t working. When are you gonna have this problem fixed?
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KEN DEAN
(@TheKenDean) reported
@googlenesthelp my nest thermostat has connectivity problems both wifi and Bluetooth. Restarting six times no help even with pulling batteries resetting router, turning other devices off/on. What can you do for me?
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Sage Griffin 🏳️⚧️🏳️🌈
(@sgrif) reported
@googlenesthelp As much as I'd love for y'all to be able to help, this is just as likely to be caused by any number of devices on the network that you don't have access to, and I'm not particularly happy that I don't have full access to a device in my home that I own.
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Robert Ramirez
(@robram81) reported
the @googlenest mesh system used with @ATT fiber is total trash. I DO NOT recommend purchasing if you have @ATT 1gb plan. Speeds are capped at 100mbs up and down.
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Mike Pugliese
(@MrPugliese) reported
@googlenest I’m having an emergency with my deadbolt and no one can help me. My son is standing outside in a monsoon unable to enter my house someone needs to contact me
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Neil J. Nadel
(@njnadel) reported
@googlenesthelp My Nest Thermostat dropped its connection a few days ago and I cannot get it reconnected. I've reset my internet, reset the thermostat, tried manually connecting to my WiFi. Nothing is working. Please help!
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White Mamba
(@KiDSGoTGaMe5) reported
@googlenest @SantanaSamuels Having the same issue for the first time. Shows offline in app but actual thermostat is working has great WiFi signal and battery is good. I’ve rebooted thermostat to no avail
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Chiru
(@brchiruuu) reported
@googlenesthelp nest help good nest hub glass cracked accidentally which can not be replaceable by @Google what a shame #nosupport asking customers to find a local repair shop. So what is the worth of #googlenesthub ?
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Sage Griffin 🏳️⚧️🏳️🌈
(@sgrif) reported
@googlenesthelp I'm not sure exactly when it began happening. I think it's likely been an issue the entire time I've had the router but I only started connecting the dots to suspect it was a systemic problem recently. It happens for wired devices as well.
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Sage Griffin 🏳️⚧️🏳️🌈
(@sgrif) reported
@googlenesthelp What's especially frustrating is that it looks like there used to be a way for me to access the kind of detailed information I'm hoping to get to help diagnose the issue, and it was actively removed as part of the migration to the google home app
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QuiteQuay 🇺🇸
(@QuiteQuay) reported
@googlenesthelp I just checked the cameras on the Nest website and I didn't encounter a blue spinning circle that never loaded, which has been my issue on the app. I'll check the app again today to see if it's performing better.
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QuiteQuay 🇺🇸
(@QuiteQuay) reported
@googlenesthelp On the app, it seems to happen after I have viewed an event once and then I try to go back and view it a second time - then I get the endless blue spinny wheel. Ive tried closing and restarting the app but didn’t help.
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Aravind Ponnutw
(@ponnaravi) reported
One of worst customer service from Nest @googlenest . Accept you sent bad replacement but claim it is past warranty after update
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Purpleparrotuk
(@purpleparrotuk) reported
@googlenest you don’t appear to be doing anything to fix viewing the history in the IOS apps. I have had an open case for a month and you just keep replying with the same scripted reply. When is this going to be resolved?
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JenEricLive💙🔜DreamHack Dallas
(@JenEricLive) reported
@googlenesthelp Yeah that's not really a viable fix. I'm not gunna go walk down the street every time to connect each smart device. I'm just going to buy my own router that actually allows me to change the frequency. Thanks!
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s
(@kid_sammi) reported
@googlenesthelp @bigpvilla Hi I am having this same issue. Have tried all the steps to no luck
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Charley Campbell
(@foochuck) reported
@googlenesthelp Help! My nest cannot connect to wifi whereas every other device in my house can. Please let me know what I can do to fix or get a replacement device.
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Nathan Larson
(@nrlarson79) reported
@ring How about using Sezzle or another company for INTERNATIONAL payment plans. Affirm is a joke. Won't even let me use it in Canada. Still North America. Wtf is the problem? Might as well check out @googlenest products...
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Tom
(@LEGOmyPlaydoh) reported
@AmazonHelp My wife is sick and keeps sneezing. Each time, @Alexa wakes up to tell us she couldn't understand what my wife said. Not only did she not say Alexa but she literally didn't even say a human word. How tf is that a me problem? I'm buying a @googlenest.
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Theresa Zandi
(@TheresaZandi) reported
@GoogleNestHelp Nest cannot connect to WiFi. Tried resetting several times over a period of time to no avail. Unit is less than 2 years old. Help, please.
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Armando Testani
(@juventuz) reported
Update on the @madebygoogle saga, just got off the phone with their support. They won't refund me the $100 they charged me for a broken product from their store because they say they no longer make the item. Yet they sold it to me just last month. @googlenest are scammers.
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Jason Harris
(@harrisja) reported
My @googlenest Thermostat says it's 80 degrees in my house. It's obviously not - maybe 68/69. There's no heat near the thermostat...anyone ever had this happen? Powering down didn't help. Factory reset didn't either
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Mike Guy
(@mike_sec_eng) reported
@googlenesthelp Another six weeks later. Still no sign of my refund. Your organisation is either dishonest or embarrassingly bad. Its been over six months I've been waiting now. For £70. How does it take six months for an organisation of your size to refund £70 for defective kit replacement?
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Walter Lavarias
(@walterlavarias) reported
@googlenesthelp Been waiting for your reply for two years. last tweet was April 25 on a ticket two years old and still ongoing. You guys have the worst service in the world
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shajeda ahmed
(@shajeda1) reported
@googlenest trying to add my nest IQ cam keep on getting error C102 have reset my iPhone. Contacted community fibre who split the fibre so I have 2.4 still won’t connect please advise urgently