Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (39%)
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Website Down (22%)
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Online Features (17%)
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Device Failure (10%)
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App Crashing (7%)
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Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Rich Samuels
(@rickflix) reported
@googlenesthelp It's was working all along—now commands to turn off are ignored. Nest App and Alexa both indicate that the thermostat is off, though it's still on. A quick search shows that a number of people are reporting this issue since last week...?
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
@googlenesthelp 5th day in a row, that our thermostats went to Eco. You must fix this. Software update???
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Sharif Davis
(@SharifDavis9) reported
@googlenesthelp - My Help is Sharif Davis and my Google nest Thermostat is not connecting to my WIFI. I have reset it three times already with no success. Can someone please help me with this problem?
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Mike Molitoris
(@FlagshipWMG) reported
from
Cary, North Carolina
@googlenesthelp seriously worst customer experience. How many times do i need to say my device is dead and i have moved it and it doesnt work anywhere, so its done. 🤬
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Anthony, of course 💉💉
(@ofcAnthony) reported
@googlenesthelp I don't understand. Why can he use it on his phone no problem, but can't on the Chromecast with Google TV? He uses my account instead and I end up with suggestions based on his viewing unless he casts from his phone. It doesn't make any sense
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Romane Vernet
(@RomaneVernet2) reported
@googlenesthelp Not sure the exact distance, but I'd say about 20-25 feet. It wasn't an issue before, it's been running fine for about 5-6 months. Not baby monitor or cordless phones (are those still around?) no appliances. The one downstairs works fine. I have a 3rd one, but it's not installed
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Patrick Hastings
(@MageInput) reported
@googlenesthelp Hi google nest team, I think this is more a feature request than an active software issue
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David Keats-Croft
(@davidkeatscroft) reported
@googlenesthelp pretty unhappy that I've got the w5 wifi chip error and now being told I'm out of warranty (end of Oct) when the problem has existed for over 30 days, putting me FIRMLY inside the warranty period. I hope you plan on fixing my problem.
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SupermanisClark
(@SupermanisClark) reported
@googlenesthelp I don’t have a family member added. I have the Samsung Galaxy Flip. This isn’t a phone issue as I’m receiving other notifications and its also no longer chiming in my home.
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Deplorable D
(@stunningd22) reported
@googlenesthelp Just bought 3 nest protects and they connect to my router , I’ve checked the list of connected devices but in the app it will not connect to the nest network to complete the setup process, please help!!
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Jake
(@jkouns) reported
Anyone ever had an issue with @madebygoogle where they just randomly deleted a whole home structure and all the devices? I swear @Google has completely botched this @googlenest integration.
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jimbo d
(@jimmdink) reported
@googlenesthelp thanks for being disconnected. Your CS is terrible. When asked to disconnect and reconnect power sources to an item that takes time to do, the Cs rep ends the chat. Thumbs up.
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James
(@__boaty) reported
@googlenest your app is absolute trash
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Ataraxy
(@BlaRe_GreGo) reported
@googlenest im confused. I have invited family member in the home app but the have no acess to the thermostat. It says they need a nest account and to log in with that which makes no sense. Help? Please!
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Wiz
(@wizhardhittin) reported
Hi Community , I need your help do you think Google is taking advantage of me ?@Google @googlenesthelp @googledevs because it’s been 67 days and I have not been able to use my account!!! But still getting charged and can not get anyone on the phone or email support!!
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Zoë
(@Zobo87) reported
@googlenesthelp urgent help! I didn’t migrate my account and now I can’t get it back. This means my heating is broken. I clicked the reset password link and it’s not sending me my password I tried to just reinstall everything but it’s all connected to my nest account (not Google
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Critical Bureaucracy Theory
(@aphofer) reported
@googlenesthelp U.S., latest version of Chromecast with Google TV. There isn’t a problem with functionality, just the UI. Is there a setting that restricts search results to services that the user has successfully signed in to? Also, can volume remote be programmed to control 3rd party spkr?
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TripDiam
(@TripDiam) reported
@googlenesthelp The service technician put his nest thermostat on the wall and it worked fine so it was just my unit. He actually has to carry one around with him because this is apparently a common issue.
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jordydev
(@jordanyonodev) reported
@googlenesthelp Nope. It can’t find any networks in range. Such as my neighbors, but my iPhone, android tablet, chrome book, and dell + Ubuntu Linux can find the networks no problem. Luckily the nest is working in offline mode now, but it wasn’t before.
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Sharif Davis
(@SharifDavis9) reported
@googlenesthelp No problem, I am located in Stoughton MA within the US. This problem started happening a week ago and at that time, I reset the thermostat and then tried to reconnect to my WIFI. It is a Nest Learning Thermostat.
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Zoë
(@Zobo87) reported
@googlenesthelp Can someone actually help me and read what my problem is
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Conrad Taylor #BlackLivesMatter
(@conradwt) reported
@googlenesthelp @gmail It appears to be working now without me doing anything special. Thus, this issue can be closed and thanks so much for your assistance.
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Steve
(@DrAnnoyedGrunt) reported
@googlenesthelp I know you're a bot, but I think @Shudder could use your help fixing their app.
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
After asking @googlenesthelp for a week what they did on THEIR end to screw my thermostats, you finally admitted there was a software update the day before my thermostats started randomly switching off my heat every day . . . STOP ASKING ME TO CHECK MY SETTINGS. FIX YOUR UPDATE.
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Hildah
(@HildahOtieno) reported
@RomaneVernet2 @googlenesthelp I am having the same issue it won’t pick up the wifi connection, same with my camera
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Maureen Binkley
(@muffie5005) reported
@googlenesthelp I have a nest thermostat 3rd generation and it won't connect to wifi. I've gone through all trouble shooting tips and can't get it to connect. It's been offline for 20 hours.
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jordydev
(@jordanyonodev) reported
I got some funky hardware. Did a factory reset and all that jazz. Can’t find any WiFi networks. It gets stuck in some gnarly restart loop. I see tons of other people on YouTube have the same problem. Can you send me a new one? My house is getting really cold @googlenesthelp
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Zoë
(@Zobo87) reported
Hi @googlenesthelp no one is responding to my message. I’ve submitted the form and given you all the information but I keep on being told what I’ve already said is the problem. Yet still my doorbell is connected to an account that you’ve over ridden with a Google account.
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Romane Vernet
(@RomaneVernet2) reported
@googlenesthelp - Help! One of my 3 next thermostats lost wifi and I can get it connected again for some reason.
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Ash
(@ashradon) reported
@googlenesthelp My Nest Thermostat E stopped recognizing Wi-Fi and won’t work. I tried all steps like rebooting my router, rebooted Nest. Nothing seems to work, please help