Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (49%)
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Online Features (18%)
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Website Down (10%)
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App Crashing (8%)
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Device Failure (8%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Roberts |
Errors | |
| Denver |
Online Features | |
 Stratford |
Website Down | |
| Inkster |
Sign in | |
| Edmonton |
Sign in | |
| Kirkland |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Qutey Pie
(@QuteyP) reported
@googlenesthelp Hi I need help with my nest mini 2. Every single time I want to use it I need to factory reset it or it keeps on saying it can’t find my Wi-Fi. I just factory reset the nest yesterday morning and by dinner time it was already telling me It can’t find wifi....
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Abundant Life Tribe
(@AbundantTribe) reported
@googlenest The worst customer service. No answers on any of the Nest products, especially Nest Secure. The Nest app has not been updated since Nov 2019 (over a year), yet Google Home doesn’t provide the functionality needed to fully operate Nest Secure. Where’s the help????
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Alli
(@AlliHeathe) reported
I clicked something last time and now optimize for chromecast wont pop up again and the video is jittery help @googlenesthelp
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Vlada Pribylova
(@PribylovaVlada) reported
@googlenest No clue. We were sleeping. Went to the app to increase heat and seen it was offline
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James Cash Back
(@rakutencash1980) reported
@googlenest That is the error I keep getting. So frustrating I am just trying to get something hooked up. So starting with the nest.
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Abundant Life Tribe
(@AbundantTribe) reported
@Google How about those of us fighting for better customer service with our costly Nest Secure products? The Nest app has not been updated since Nov 2019, yet Google Home doesn’t provide the functionality needed to fully operate Nest Secure. Where’s the help? @googlenest
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Joanne Hardie
(@JoHardie74) reported
@googlenesthelp Google nest is 3 months old, having to daily set it up as disconnecting from WiFi. Other Google Nest and Home that are 2 years old are fine. Please help!
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Joey Parker
(@JoeyTParker) reported
I caution anyone who is thinking about getting a @googlenest thermostat. If you have an issue, customer service is very poor, if you can even get it. They’ll tell you “24-48 hrs” and never get back to you again. Recurrent issue. Now waiting 2 wks.
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mhailey
(@triwuwastaken) reported
@googlenest ive had this problem ever since i bought home mini, which was back in september, only now i upgraded to nest hub and its still an issue.
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Swapnasheel S
(@SSwapnasheel) reported
@googlenest Just now. Saw this for the first time. Using the buttons on the chromecast, I hit the "Try again" action and recovered it. Powercycling in that state didn't solve the problem.
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James Cash Back
(@rakutencash1980) reported
@googlenest I have changed the home name, I have uninstalled and reinstalled the app. No this is not my first set up. A few months ago I noticed trouble with my devices and the app. I said today was going to reach out I did not want to go into the new year with bad or non working devices.
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Paul Dower
(@Pauldower1980) reported
@googlenest wow does anyone else have this problem, you say turn lights off, it turns them on you say turn lights on and it turns them off, really getting on my nerves now! Didn't used to have this problem but seems to be getting worse!!! Pissing me right off/on which is it!!!
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Joanne Hardie
(@JoHardie74) reported
@googlenesthelp No changes at all, no reason that we can think of why it’s happening. As stated no problem with other Google devices.
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Kat 🎄🔥 "War on Christmas Shock Trooper" Callahan
(@JezebelKat) reported
@googlenest You mean the setting in the Google Home app? Yeah, that's the first thing I did. Guys, you need to pass on to your developers a recast for a firmware fix. An internal firewall option would be great!
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Joe Agresti
(@joeagresti) reported
@googlenest Its too late for me but I'll put in the request for parents of young kids. Call the y2k function or something. Simultaneous changing of time. Even have the home do a little one minute countdown with streamers and a ball and the whole bit. Help us sell it. We will thank you
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nomadbakerdavid
(@nomadbakerdavid) reported
@googlenest Currently on the chat support thank you. It’s very slow though, hypothermia might take me first
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MhicGiollaB
(@MhicGiollaB) reported
@googlenest About 10m through two walls. The mini is saying it can’t find the Wi-Fi network but I’m using a mesh Wi-Fi system and all the other devices in the house have no problem finding the network and staying on it
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Alli
(@AlliHeathe) reported
@googlenesthelp What? This has nothing to do with Netflix of YouTube. It’s casting a local file from my computer. It normally goes black on the laptop but that’s not happening now. This is more of a chrome issue than a chromecast one
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mhailey
(@triwuwastaken) reported
@googlenest - ge c-life led lightbulbs - nope, the same issue is in the app itself. voice also does nothing
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Greg McKone fights #ClimateChange 🌎🇨🇦💚
(@gregmckone) reported
@googlenest hi, I set a “bell” forWeekdays at 6:45 AM. Now I can’t figure out how to make it stop. Help please
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Sean Cooney
(@SeanCooney1) reported
@googlenest @tc_songs Hey Google even my dad can’t fix it and that’s when you know there’s a serious problem. @tc_songs (a music business mogul) does not deserve this #MakeTCWarmAgain
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Abundant Life Tribe
(@AbundantTribe) reported
@doubl3_aa @googlenest It’s been nearly a year for me to get help with these costly now non-functioning Nest Secure products and no resolve. Nest app has not been updated since Nov 2019. Unacceptable!
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Elliot Bratt
(@elliotbratt) reported
@googlenest Hi, uninstalling and reinstalling the app doesn't seem to fix it, as when I log into the account, it just says "problem connecting to cloud" :)
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nomadbakerdavid
(@nomadbakerdavid) reported
Our @googlenest is not working. Our flat is freezing 🥶
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Elliot Bratt
(@elliotbratt) reported
@googlenest ...problem connecting to cloud. No troubleshooting steps have been done so far as I’m not too sure where to go from here.. I’ve tried signing into the account on a different device, but i couldn’t even log in as it would just show the same error. 2/2
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Abundant Life Tribe
(@AbundantTribe) reported
@googlenest 👋🏼 Sure...again 🙄. The Nest App has not been updated since 11/2019 and it is extremely slow. The lag time for security notifications is 2-5 minutes (sometimes longer), AND Google Home does not any functionalities for Nest Secure.
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Abundant Life Tribe
(@AbundantTribe) reported
@googlenesthelp Hello. The Nest app has not been updated since Nov 2019 (it’s beyond slow), yet Google Home doesn’t provide the functionality needed to fully operate Nest Secure. Where’s the help? @googlenest
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Swapnasheel S
(@SSwapnasheel) reported
@googlenest Let me know if there is any way to collect and upload logs. It will help you debug the issue.
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Karl Billington
(@qualeboy) reported
@google @googlenest Hey Google, my online reviews have now been seen by over 1,000 people in only a few weeks. That’s over 1,000 people now fully informed about your terrible service and won’t buy your products. Why don’t you just fix the issue? #google #googlenest
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Christa
(@ChristaGrace) reported
from
Cleveland Heights, Ohio
@googlenesthelp Error code NC009 (15.5)