Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (39%)
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Website Down (23%)
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Online Features (18%)
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App Crashing (7%)
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Errors (7%)
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Device Failure (7%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in | |
| Boston |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Sarge_72
(@mattyballgame72) reported
@googlenest Extremely poor customer service. Refusing to refund or credit for a thermostat that isn’t compatible with my house. Mislead about ‘No C wire needed’ @bbb_us
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Serg
(@chiriSerg) reported
@moxacaine @googlenest Having issues now too, never had an issue before, migrated and after the latest update I cannot connect to wifi , tried everything on the troubleshoot guide still nothing. I basically have a brick on the wall right now 😔
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Zach Petersen
(@zpetersen) reported
@paulrobichaux @googlenest @ecobee I've been running an Ecobee thermostat for probably 5 years now and its great. I also don't have to worry about any Google/Nest nonsense. Support the one time I needed it was great and identified a problem with my furnace rather than the thermostat.
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Sean OConnell
(@techsean) reported
@googlenesthelp and you still managed to do nothing but waste more of my time in your DM. How about trying to actually solve a problem!
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papa sol
(@papasolana) reported
@googlenesthelp @gmail I need help. Can you help?
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Cito
(@cito456) reported
So one of my nest camera just suddenly stops working after 3 yrs and @googlenesthelp @googlenest tells me there is no where I can get it repaired. So I'm stuck with and 800. Purchase and suppose to pay for a subscription for something that's not working?
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Sean OConnell
(@techsean) reported
@googlenest what a poor job your support group has done. Very disappointed in @googlenest and @google for not solving my issue.
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Greg MacLeman
(@GregMacLeman) reported
@googlenesthelp I doubt it. Today’s problem is that I haven’t been able to shower because the hot water ignored the schedule. Read the forums and it could be that away assist was on, so I switched it off. Could be that the water is off, which it wasn’t before I changed assist but switched off...
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JMP
(@JMP63916915) reported
Help! I purchased a @googlenest #googlenestwifi from ebay brand new in January! Past 3 weeks I have constant dropped signals! Xfinity determined modem is fine but the router is the issue. What can I do since i didn’t purchase the Google nest WiFi from a retailer? Warranty? #wifi
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Avery | CharmCity✨
(@CharmCityA) reported
@googlenest @madebygoogle need a bit of help. I've got a ton of smart bulbs that are all 2.4 ghz devices and I can't get them configured to work with my new Nest Wifi network. Any support resources for this?
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COVERTKS
(@covertks) reported
@googlenest @googlenesthelp @madebygoogle Help!!! One of my thermostats went offline when I lost power the other day and I cannot get it back on to wifi after following all the reset
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Iain Dunsmore
(@Istirlingd) reported
@googlenesthelp I am having problems with my nest thermostat gen 3 no longer connecting to my WiFi and does not find any networks. I have tried all the possible solutions on your help page. Can you help
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Tom Wilk
(@wilkth01) reported
@googlenesthelp I recently bought two Nest e Thermostats for my home. One is working perfectly, but the other won't connect to wifi or Nest app. I've tried all troubleshooting steps, but seems the product is defective. Please help!
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Jackson JR
(@cusekingdome) reported
@googlenest hi my nest thermostats will no longer connect to my wife network and it will not detect any other networks please help!
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ᗪᗩᐯᕮ SᑎOᗯᗪᕮᑎ 🏴 🇪🇺
(@snowded) reported
from
Fyfield, England
@dcgoade @googlenest Just come off the phone following escalation and a really helpful guy from Romania has solved the problem :-)
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Martino
(@coffeehustler) reported
@googlenesthelp are there issues today? Cannot add nest aware subscription (unexpected error occurred) when trying to process payment
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kelc
(@kleopotra) reported
i need a professional who knows about thermostats and radiant heating systems in an old apartment because these ******* dumbass old *** techs don’t know **** @googlenest send me your best tech plz sos 🙏
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Sadiq
(@sadiqaliadam) reported
@googlenesthelp Hi, my Nest Thermostat suddenly lost WiFi connection and I’m not able to troubleshoot after several attempts. WiFi networks won’t even show up on the device. Need help!!
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Paul
(@bitoclass) reported
Nice that @Google is bringing back to @WearOSbyGoogle the ability to play music offline that, er, Google itself killed off last year. Maybe this sudden revival of their watch platform will persuade, er, Google to revive the @googlenest app they also killed off in 2019 #strategic
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COVERTKS
(@covertks) reported
@googlenest @googlenesthelp Help!!! One of my thermostats went offline when I lost power the other day and I cannot get it back on to wifi after following all the reset steps!
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Ashley I. Ariñez
(@asharinez) reported
@ring I use Ring to monitor my elderly parents’ home 14 hours away. The password reset and authentication issue is ridiculous. What’s the point of a monitoring system if I can’t utilize without being at their home? This is exactly why I use @googlenest for my home here.
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adrienne
(@solarpowerspork) reported
@googlenesthelp hello there! I have a weird gap in my nest doorbell event history - it shows a person event but it doesn’t have any video or a still. Every other event on the timeline is fine, just not this one frame. can you help troubleshoot?
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paulrobichaux
(@paulrobichaux) reported
Boy, @googlenest support has really gone downhill. More than 75min on the phone for an RMA for an in-warranty failed unit, which they can't process "because of an API error". ETA 4 days to get me an "advance replacement" unit. Looks like it's time for an @ecobee.
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BANJA BOUPHASAVANH
(@BANJABOU) reported
@googlenesthelp USA and noticed the issue this evening about 2 hours ago when my AC kept turning on and off.
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Galego Galeginho
(@sougalego) reported
@carrier Your Cor system is down. Again. For 30 hours. Anybody know if @googlenest or @ecobee will work with that system?
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Jawdat Al-Halabi
(@JawdatHalabi) reported
@googlenesthelp I have been having the problem for 3 months , i go thru add product on app and follow the steps . I just tried it again to get you the error message code and it worked . So issue resolved .
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Dan
(@Badgameuh) reported
@googlenest why can’t I purchase a subscription? Constant error code OR-CPMS-03. Tried with several browsers
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The Gupsta
(@theGupsta) reported
@googlenest @googlenesthelp my nest protect won’t connect after a year. After an hour with support was told “too bad, you’ll need to replace it” If I can’t trust your product and you don’t stand behind it, they’re all going in the trash and you’ve lost a customer.
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Sean OConnell
(@techsean) reported
@googlenesthelp Replied back to them and they still did nothing to resolve my issue. #fail #google #useless
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David Monteleone
(@SHIELDHEAD) reported
@googlenesthelp It’s worth noting as well that it’s not an issue with my network setup. Everything else in my home connects just fine. The connection will establish for about 5 seconds and then drop and not return unless I restart the device.. then it drops 5 secs later