Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (42%)
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Website Down (21%)
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Online Features (11%)
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App Crashing (11%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chepstow |
Sign in | |
 Lincoln |
App Crashing | |
 Tequisquiapan |
Sign in | |
 Rödermark |
Errors | |
| Katy |
Device Failure | |
| Ashburn |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Aleksandar Zvorinji
(@zvorinji) reported
@googlenesthelp you tricked us into migrating from native Nest accounts into Google accounts but when you want to login to Nest either on the new Chromecast or Google Home app, you can only use a native account. This is getting worse and worse.
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Mark C
(@mrkcstr) reported
The @googlenest is total garbage. Setting it up three times in a month doesn’t make my life easier.
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karl hansford
(@KarlHansford) reported
@googlenest I only set the nest wifi up today! Tried changing all my settings on the nest wifi until as recommend on your help page. ISP router was in full modem mode so this wasn’t causing any throttling just a straight pass through.
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Sandra Bowers
(@rbowersclan) reported
@googlenesthelp I have e been on tweeter DM since 6:17 with no real help do I have any other options
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Louis Siegel
(@LouisSiegel57) reported
@googlenest It's dual band, not sure the make and model. All I know is this is the only device in my house that consistently has this issue
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Faizy
(@fmalik89) reported
from
Germantown View, Maryland
@googlenesthelp unable to get network online, router keeps pulsing yellow. Have restarted modem and router multiple times, help
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Genius on Demand
(@ProCapture) reported
@marcoarment @googlenesthelp Seriously though. I had some issue setting up an ikea hub recently. Set up went perfectly smoothly when I turned off the VPN on my iPhone Could be be something like that 🤔
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Ajay
(@ktm5050) reported
@googlenesthelp Hello, my nest Thermostat lost WiFi connection and now I’m getting w5 error. I tried rebooting my modem and router then tried restart nest. Nothing is working. Please help!
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Matthe Johansson
(@Nercis_M) reported
@googlenest Gen 1 I think, Asus zenfone 6. Google home app is up to date. However, the UI of the home app is different from your support page instructions. I have a new router, so I'm trying to change/add Chromecast to the new network but there are no WiFi settings. Reboot unit doesn't help.
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Matthe Johansson
(@Nercis_M) reported
@googlenest That's the problem, the UI don't match the instructions. In the Google home app, my Google account profile is at the top right corner and there are only account settings. There are only home info, rooms and groups settings. No Chromecast or WiFi settings.
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karl hansford
(@KarlHansford) reported
@googlenest Unfortunately due to the issue I couldn’t justify keeping the nest wifi so I have returned it to the store I got it from. If I left it much longer I wouldn’t have been able to return the it for a refund. Shame as I have a lot of other nest products 😩
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Faizy
(@fmalik89) reported
@googlenesthelp Including my brother to help him troubleshoot @sufyanmalik99 Modem > nest WiFi router > 2 nest WiFi points
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Downtownjuliebrown
(@vancouverdtjb) reported
@googlenest I have had it for a few years now and never have problems. Is it a glitch? I will try streaming another youtube channel or movie and see if it just that one video. Thanks!
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texmod81
(@texmod81) reported
@googlenest @googlenesthelp Google Nest 2020... Worst smart product I've ever owned. 1. Immediately, it wouldn't install. 2. Spent 3 hours on the phone with support doing resets/reinstalls. 3. Has an equipment error. 4. Next week, Google Assistant stops being able to communicate
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sarah horsfield
(@sarahhorsfield7) reported
@googlenesthelp Your chat function doesn’t work and never works. Please can you fix this! It constantly says “please try later, unavailable”
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🐝 𝓑𝓮𝓾𝓵𝓪𝓱 𝓛𝓪𝓷𝓭 🐝
(@ohmybeulahland) reported
from
Cullowhee, North Carolina
@googlenesthelp I've tried sending feedback about my Google Home devices not working well and the devices are still buggy! Send help!
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V3cT0r
(@T0rV3c) reported
@googlenest Hi there, I accidentally deleted my home in the Google home app when trying to reorganise all my devices but then later on I then accidentally cancelled my nest aware annual subscription with ~6 months left on it. I can't describe the rest of the problem on this mesg
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🐝 𝓑𝓮𝓾𝓵𝓪𝓱 𝓛𝓪𝓷𝓭 🐝
(@ohmybeulahland) reported
from
Cullowhee, North Carolina
@googlenest There's a lot of buggy behavior. I can't turn my TV with a Chromecast on/off half the time; the Assistant gets results completely wrong sometimes; when I try to adjust lights, Google says they're not set up. This behavior is new.
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mL
(@m_Loyer) reported
@googlenesthelp I'm getting a w5 error on my thermostat. I restarted it and still no Wi-Fi. My cameras are all working fine, so it seems to be a thermostat issue.
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chris
(@cbrunell) reported
@googlenest Thank you for the response. No I haven’t. I’d guess it’d be a software issue on your end.
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Scott Stevens
(@scott_eeeeeeee) reported
@googlenest i had to replace my thermostat as it wasnt holding charge and then i recieved a replacement yesterday which was a refurbished 1..now the new 1 wont connect to my heat link..i was on the chat help for hours yesterday and nothing they suggested solved the issue
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Matthew Rowlinson
(@mc_rowlinson) reported
@ecstasias @googlenest @Apple Product is really just a fancy version of what you get at the hardware store at 3x the price. In theory, being able to mute from your phone and get notifications would add value, but setup is a nightmare. Weirdly, worse than 5 years ago when we got our first.
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Adeyinka
(@Tandyrymes___) reported
Is there a way to broadcast music from Apple Music to a Google Home Mini device @googlenesthelp . Apple Music is not a listed music service on my Google Home app. Please help
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Ms. Potato
(@ms_potato_indy) reported
@googlenest I assure you WE ARE HOME this much. Please stop turning my heat down 😒
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zac
(@motownpunk) reported
@googlenest do you sell replacement components for your nest outdoor cameras? I cannot locate just a power cable and had three fail unfortunately. Appreciate your help.
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Pierre
(@pkerchner) reported
@googlenest @googlenesthelp the command "turn down all radiators by 5 degrees" ... is not supported by you or by home automation device manufactures?
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Anna Bradley
(@Bradders1012) reported
@googlenesthelp Finally got through on the phone and issue partly resolved
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Matthew Rowlinson
(@mc_rowlinson) reported
from
London, Ontario
Spent a festive couple of hours trying to put a new @googlenest protect on our home network today. The app is full of bugs; when it fails it spits out error codes not covered in online support. Worst user experience ever; @Apple u need to be in this market. #BourgeoisProblems
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Sean Cox
(@hscox030) reported
You advertise @googlenest works with @smartthings but no one can confirm this as no one can add a Nest product to ST. Advertise a date when we can add Nest or stop advertising this partnership until you can provide a date! Plus, fix your new app, it’s God awful, horrible app!!!!!
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Tavarvess
(@tdub_42) reported
@googlenest nest thermostat reading 81 when it's actually 59. How do I fix just restarted.