Is Google Nest down?
No problems detected
If you are having issues, please submit a report below.
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
-
Sign in (39%)
-
Website Down (22%)
-
Online Features (17%)
-
Device Failure (10%)
-
App Crashing (7%)
-
Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
Ben Russ (Notorious B-E-N, Benny Smalls)
(@benruss501) reported
@cbriancpa @googlenest If you had to put money down, would you say this tax season will be worse than last year?
-
Simon Turner
(@guppysrevenge) reported
@googlenesthelp Nest took a WiFi dump and won’t reconnect. Is there a fix for this?
-
🇨🇦Life Of Nigh🇨🇦
(@LifeOfNigh) reported
from
Corner Brook, Newfoundland and Labrador
Is anyone else having issues with the Google Nest? Mine keeps.saying there was a glitch and won't even set an alarm for me. #googledown @googlenest @Google
-
Brian Streig, CPA
(@cbriancpa) reported
from
Austin, Texas
@benruss501 @googlenest I knew it was going to be worse, just never expected it to be this bad!
-
Janie Kelly
(@janie_kelly) reported
@KitReeve @googlenesthelp @googlenest We have had the EXACT SAME PROBLEM. Outrageous customer service. Fingers crossed it will work when it gets here.....
-
Brian Streig, CPA
(@cbriancpa) reported
from
Austin, Texas
Good morning. Woke up to a freezing house again. Apparently @googlenest went into eco mode once it woke up and found the internet connection. Dropped the heat down to 50F.
-
Clinton
(@dblryeuntilidie) reported
@googlenest this new app or update is really bad. This home and away stuff doesn't work at all. What's the point of using my location if it doesn't turn on until after I'm home? And says I'm away while I'm home. #FixIt
-
Made By Google
(@madebygoogle) reported
@drdabbles @googlenest We're sorry for the trouble — don't give up on us. We'd like to make sure you'll continue enjoying your devices. Send our DM a reply so we can pick up the pace from there.
-
Candice
(@cwarltier) reported
@madebygoogle You have made me spend hours tweeting you, sending pictures of my thermostat that isn't working, walking through many steps. It isn't working! Then you send me a link to purchase another device and the link doesn't work. PLEASE HElP! #googlenest
-
David Sommer
(@Da_Sommer) reported
@stevemcniven @googlenest @madebygoogle February 2021, and I have the same issue ... Cannot access Google Home with my account, so my Nest Mini is now worth the same as a paperweight.
-
Tom C
(@drdabbles) reported
Just a reminder. When support refuses to escalate, do not follow any further instructions. They no longer know WTF they're doing, and you're going to have a very bad time. @googlenest
-
Will Kim
(@willyum85) reported
@googlenesthelp hi, my nest thermostat has stopped finding any wifi networks. I've gone through the troubleshooting steps including resetting my router/modem, resetting the thermostat. Please help!
-
Shayne Boyer
(@spboyer) reported
Recently a couple of my @googlenest devices are randomly dropping from wifi. A camera, and now a thermostat. Anyone else have this issue?
-
Jessica Z.
(@JZaluzec) reported
Hey @googlenesthelp, whenever I've been asking my little Google nest to play Mozart, it says "sorry something went wrong" but when I mention other Mozart famous compositions like Marriage of Figaro, it doesn't have a problem playing Pandora or the actual song. Glitch? :-P
-
Shigeyo K
(@ShigeyoK) reported
@cbriancpa @googlenest I’m located 15 min drive from downtown Portland. My area had many hills with mature 30’+ tall trees around. The branches and trunks of those trees were broken off/down by the ice and fell on the power lines to tear them down. We are out of power tonight again.🥲
-
Suki
(@suki_b) reported
@googlenest just charged me @£219 for a faulty replacement thermostat. It was broken, they accepted it was their issue. I called support who said ‘we don’t have a phone number sorry’. On a side note, they are 180 on Amazon. Complete joke.
-
There’s Always Next Year
(@AlwysNxtYr) reported
@googlenest my app or alexa is not able to control my thermostat but everything is connected correctly. Can you advise on the issue
-
Michael
(@MikeyB0101) reported
@googlenesthelp I need some help with an issue I have with my Nest doorbell
-
Salvador Gomez Jr.
(@AJ_Gomez_27) reported
@googlenest please fix your app. Haven't even been able to login in 48 hours. It's not a really useful feature for a security camera app. Thanks in advance.
-
Eshaan
(@eshaanistic) reported
from
Toronto, Ontario
hey @googlenesthelp what do I need to do to get the right replacement of my New Chromecast with Google TV (sky colour) whose remote is not working. I have called and emailed multiple times for 2 months but I m never getting the right assistance. This is extremely disappointing!!
-
ResinBondedDriveways
(@The_Driveway_Co) reported
@googlenesthelp Thermostat and heat link will not pair have error code TH030, was expecting a call from Specialist Tech yesterday but still waiting, this is the second one of these I have had with same problem
-
Brian Streig, CPA
(@cbriancpa) reported
from
Austin, Texas
@ShigeyoK @googlenest Oh no, that was my cousin's issue too. She still has a tree across her driveway.
-
peter holderith
(@_baldtires) reported
@RobDrivesCars @googlenest i thought for a sec u spilled **** all over a computer lol
-
Brian Streig, CPA
(@cbriancpa) reported
from
Austin, Texas
@madebygoogle @googlenest Yes, but this is the first time we've had power out for multiple days. Last night ther thermostat still thought it was Sunday (2/15) but no internet available to fix it. Internet came on over night and we woke up to find it set in eco mode. it was set at 65 when we went to bed.
-
Debashis
(@indiadebashis13) reported
@googlenesthelp Google home 1st Generation speaker, it's very bad experience that adapter is not available in India
-
Harry
(@harryjburk) reported
@googlenest @jmwein You ***** are so **** it is actually unbelievable. Every single google product aside from Google itself is a textbook example of awful UI and customer alienation. Are you being this useless just for fun?
-
Will Kim
(@willyum85) reported
@googlenesthelp Thanks for the reply! At one point i saw an m15 error, and w5 error. I've tried to reset to factory settings so the screen is currently showing the 'add to your account' screen
-
AppMyHome
(@appmyhome) reported
@bigassfans @googlenest Yeah that’s the issue. If you want to migrate to works with google for devices that do support works for google you can’t because you break haiku’s nest integration.
-
Joey Parker
(@JoeyTParker) reported
@googlenest thermostats are trash. Repeated “w5” errors. @googlenest has supplied 2 replacements....which also have “w5” error, which is inability to connect to wifi. Have spent HOURS with their “support”. Best part is that you can’t complain to anyone @Google except
-
Michael
(@MikeyB0101) reported
@googlenest I need some help with an issue I'm having with my Nest doorbell