Is Google Nest down?
Problems detected
Users are reporting problems related to: sign in, website down and online features.
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 26: Problems at Google Nest
Google Nest is having issues since 09:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (40%)
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Website Down (23%)
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Online Features (15%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Cleveland Henry
(@firehens) reported
@googlenest Can't control from the app as its offline, WiFi is working on all other things apart for the nest thermostat
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JuicyFruit
(@JuicyFruit527) reported
I had trouble setting up my new google nest hub. Just couldn’t connect to my wifi and I know NOTHING about this stuff. I contacted @googlenest support via Twitter and they helped me step by step and it finally works!!!!
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Cleveland Henry
(@firehens) reported
@googlenesthelp @googlenest despite following every troubleshooting article, still can't get my thermostat to connect to WiFi - w5 error
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TLC
(@ringmeunp) reported
@googlenesthelp Guys, whan are you going to update and solve issues with Nest Audio and Wifi, there are too many disconnections, and don't say it is related to our wifi, cause i have also a google home ... no issue with it ... :( thanks for your reply
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AG
(@angandhi19) reported
@googlenest keep getting error “connection failed” on google home app for newly purchased google nest router. Followed all online support instructions but no luck. There is not even support phone number to call to get help. Didn’t expect this from google
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🔵 Mr. Blue 🔵
(@OneKindOfBlue) reported
@HrishiHirway @googlenest I’ve had one for five years and it’s rarely been a problem. However, electronic equipment can be defective for a variety of reasons. I’m shocked that @googlenesthelp didn’t offer a replacement at no cost. 😕
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Gavin Werbeloff
(@Travel_Buddha) reported
@HrishiHirway @googlenest I’ve been troubleshooting a serious issue on a computer for *18 Months* and I’ve finally gotten to a senior tech who acknowledges it might be a hardware issue. 🤯
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Crystal Ramirez
(@CrystalJRamirez) reported
Pairing 2 Nest Audio speakers together & then Bluetooth connection to chromecast causes serious lag in audio to visual 😕 how can we fix this? I was hoping for surround sound, delay bar doesn't work either @madebygoogle @googlenest @CNET
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chiragsanghavi
(@chiragsanghavi) reported
@googlenest Hello @googlenest I am in US. I use a 2nd gen and a 3rd gen (My other 2nd gen stopped working last year. Some type of optical sensor issue I believe). Both of these are learning thermostat. I am not on newest but have been reading on it in case I need to replace my 2nd gen.
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K @ t i e
(@KTesque) reported
@googlenest I just haven't had the time to do stuff. I just changed the name of my playlist to Xmas instead of Christmas as a work around. I'd love to help Google because I have all Google products and like to fix issues. If I have time I'll DM you guys. My two-year-old keeps me busy.
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Melanopolis 😷
(@melanied333) reported
@HrishiHirway @googlenest This happened with my @Apple Mac book air. Hours on with customer service over faulty keys that all of a sudden started repeating after a system update no matter all the trouble shooting. They finally said my only option is to send it in for hundreds of dollars in repair costs.
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Ari Shapiro
(@WhiskySails) reported
@HrishiHirway @googlenest IMHO, the biggest problem is that your status may help you reach resolution while others are left to continue dealing with their BS
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kristin florin
(@krissyuva) reported
welp. google music is officially dead. so attempting to learn to love @youtubemusic. but i can't just say "play christmas music" on my @googlenest speaker and have that play a reasonably curated list. music from the grease soundtrack? music from the bodyguard soundtrack? wtf...
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Hrishikesh Hirway
(@HrishiHirway) reported
@googlenest I think I'm just shocked that we're still in an era where a giant tech company whose product has failed and they've wasted hours of your time on the phone won't just say, "you know, our bad, let us replace this for you." With all we know about the cost of customer acquisition.
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put a gamer in the white house
(@ChoiceCut) reported
@HrishiHirway @googlenest I have a Pixel and would absolutely love to evangelize about them except for the many, many horror stories people have shared about basic warranty repairs. Google is so afraid of committing funds to things that you're in for a bad time if you even need to contact support once
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Distantly Social Rumpole
(@WendellSherk) reported
@HrishiHirway @googlenest @google needs to spin this company off and let it sink or swim on its own. That would be good for both companies and probably improve service. I have trouble trusting them given that they are just a hobby sideline of an advertising op.
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Claudia
(@ctofine) reported
@HrishiHirway @googlenest I had a similar nightmare experience with @LGUS and a dishwasher. I feel like we should grow used to such idiocy, but, apparently we keep hope alive for some semblance of genuine customer service. I’m sorry to hear you’re having such a shitshow with them. 💙💙
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Scott Fotheringham
(@twistedpixel8) reported
@googlenest hey, my outdoor 4K IQ cam is refusing to “save” whatever decisions I make on new faces it sees. It’s just keeps showing me the same ones over and over asking if I know them. Is this a known issue right now?
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TrboMode
(@TrboMode) reported
@NopeNoWayNo @googlenest Did some trouble shooting with GoogleNest and then told this is a problem they are working on a fix for.
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Ari Shapiro
(@WhiskySails) reported
Well that's disappointing. @HrishiHirway experienced what loads of consumers face, and tweeted about it (corporations not responding well to customer service issues), regarding a @googlenest problem. He's since deleted the tweets; my guess is Google gave him special treatment.
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Cleveland Henry
(@firehens) reported
@googlenest despite following every troubleshooting article, still can't get my thermostat to connect to WiFi - w5 error
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Mohannad Hussain
(@mohannadhussain) reported
@googlenesthelp No longer needed, I turned to the community for help and they were able to solve the issue for me much faster. Either way, I wasn't provided with a case ID. As you can see from my screenshot, I barely got any responses from your rep 😔
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tomnorman
(@tomnorman) reported
@TPLINKHelp @googlenesthelp my Tapo mini smart sockets won’t connect to my google home mini. I’ve followed all the instructions... any help?
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Jon (he/him/his) ✊🇺🇸🌈
(@jonhawkins) reported
@HrishiHirway @googlenest Almost as if quasi-monopolistic control of entire markets is a bad thing!
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Heather
(@CupcakeAnalyst) reported
@HrishiHirway @googlenest Someone hacked into my Nest security camera & locked me out. I had it set up to notify me if the email changed but it didn't - their response? "Well, if stalkers are really determined they're gonna find a way, lol. SHRUG. Not our problem."
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Rakesh Dhroovji
(@rakeshjd) reported
@googlenesthelp . I’ve tried to reset my Neet thermostat a dozen times but it still does not connect to the WiFi . I have multiple other devices at home which are connecting to my WiFi , so I know it is not an issue with the WiFi . Please help ASAP
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Hrishikesh Hirway
(@HrishiHirway) reported
I feel like retail customers are pretty quick to forgive a tech issue, or a problem with an order, if they're met with kind, apologetic service. It can even spur on more loyalty! So going this way with it…I mean, what the heck, @googlenest? I don't get it.
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Art Vandelay
(@livinonprayer) reported
@googlenest - I am chatting with one of your support agent and I am having a hard time getting any help from the agent. No response to questions asked or just plain rude. It's sad that I have to contact you when all problems can be alleviated by just being courteous.
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Hrishikesh Hirway
(@HrishiHirway) reported
Wow, @googlenest sucks. After 2+ hours of frustrating customer service calls where they tried to blame the issue on my HVAC system, they finally conceded that the Nest thermostat stopped functioning properly for no reason—but they won't send me a new one. I have to buy one.
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daviesnow
(@DaviesNow) reported
The perils of online shopping... A lack of human connection when problems arise. Deeply disappointed with @google customer service, as it fails to help customers of earlier generation @googlenest products. #HeyGoogle