Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (39%)
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Website Down (21%)
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App Crashing (13%)
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Online Features (11%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Escondido |
App Crashing | |
 Chepstow |
Sign in | |
| Lincoln |
App Crashing | |
 Tequisquiapan |
Sign in | |
 Rödermark |
Errors | |
| Katy |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Ed Hurtley
(@ehurtley) reported
@googlenesthelp iPhone 13 Pro, iOS 15.5, Nest 5.68.0. Now instead of just spinning, I get "There was a problem connecting to the Nest service. Try again in a few minutes." even though web UI works fine.
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Deb Deitz
(@deb_deitz) reported
@googlenesthelp @googlenesthelp @googlenest Why doesn’t anyone seem to care that our cameras are continuously buffering and impossible to watch? But you continue to take $ from my account to pay the bill. For what? NOTHING! Fix it! Please!
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Milad
(@MiladDarvishi1) reported
@googlenesthelp I am still having issue after a long time: 1) the new device that sent to me was even faultier than my own nest. ( they send refurbished devices without proper screening) and i had to put 200 dollars on hold for that.
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andee tao
(@bunnydoctor) reported
@googlenesthelp my nest learning thermostat cannot connect to wifi anymore. Tried all troubleshooting tips already! Help!
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RIE🪡
(@mariethemuse) reported
The @googlenest mini is worst home speaker I’ve ever used. It always crashes randomly I’ve set thing thing up 4 times since I installed it this week. DO NOT BUY it’s a waste of time and money.
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McGavin
(@NFT_Shooter) reported
@googlenest @Google when are u going to fix this? Seems like false advertising tbh. Nest Cam battery is not (currently) compatible with the Nest App and the Home App does not give access to 24/7 video even if you have purchased the $12/month nest aware subscription
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D. E.
(@DE28408771) reported
@googlenesthelp @leonheywood They aren't the only ones having issues!! Fix this now! It's a problem with your integration. This isn't a single individual issue!!!
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GuyFromDelhi
(@GuyFromDelhi) reported
@madebygoogle @googlenesthelp Not getting discount for nest wifi items like my US brethren was already sad, but would really wish you stop repeatedly reminding me that my discount coupon wouldn't work by design... I want to buy google products but this is just sad + bad planning.
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Shane Elliott
(@shane_elliott) reported
Here's a quick warning... If you buy @googlenest devices, keep in mind that you can't set them up with a G-Suite (Google) account. You are required to use a Gmail (Google) account instead. So when you're considering @google stock, keep this in mind #WTF
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Leon Heywood
(@leonheywood) reported
@googlenesthelp Yes I have done all the problem solving I have even reset the devices they just don’t listen anymore they wake up and after we speak they ignore us.
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Nic Acton
(@NicActon) reported
@googlenesthelp I constantly get the "there was a glitch" and need to ask my Google homes to do things twice. It's infuriating, I just want to set a pasta timer!
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Chris Ferrante
(@cferra) reported
@googlenesthelp I’m really upset I’ve been paying for brinks home monitoring and I had to reset my guard - they won’t deactivate - paying 33 a month for service that doesn’t work! Help would be great. #whataletdown #commitedtosupport
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Jon Brach
(@Brach2Brach) reported
@googlenesthelp Wtf is nest aware some BS product now your making people pay for to see how their air conditioner is working?
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Thomas
(@_thomasdawson) reported
@googlenest your wifi routers have been constantly going offline for the past 2 weeks. What is up? Something needs to be rolled back from your latest firmware push.
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Milad
(@MiladDarvishi1) reported
@googlenesthelp I still have not gotten instructions to return the supposedly new but faulty device. The issue is that for this faulty device you have charged me 200 dollars . Please give me the instructions.
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Todd Mazza
(@tmazza) reported
@googlenesthelp I keep getting this odd error TD016(4060) when trying to add my new Gen 3 thermostat to the house. Same / only wireless network and no issues with 4 other Google Nest devices on same network/app. Any help?
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Jillarious
(@jgpolster) reported
@googlenesthelp The issue has not been resolved. We disputed the charge with our bank. Really terrible customer service. We were told the matter was “escalated” but haven’t heard anything back.
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Strange Parts
(@strangepartscom) reported
Also, @googlenest, you need to add bears to your “animal events” model. I have zero footage of the trash can actually disappearing…
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Jillarious
(@jgpolster) reported
@googlenesthelp So, yeah, we still need help. Nothing has been resolved.
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Sullivan Liu
(@SullivanLiu) reported
@googlenesthelp None of that is the issue. I’m on auto update. The videos make it to the cloud just fine. I t’s not my wifi. Same problem when I’m on LTE. The issue has lasted 3-4 phones I had. As a software engineer: please formally triage this with the engineering team. It’s been long enough.
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Robins
(@tharakan) reported
@madebygoogle @googlenesthelp Not getting a discount for Nest Wifi outside US was already sad, but would really wish you stop rubbing it in repeatedly by resending the same email again and again! I want to buy Google products but this is just sad + bad planning.
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José Antonio Márquez
(@joseeight) reported
from
Weehawken, New Jersey
@googlenesthelp 1 foot, basically standing in front of it. Already tried the trouble shooting of removing the battery for 10 minutes. This is happening to 4 of my sensors, none will connect and I even removed them from my account and tried to re-ad them.
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🛸
(@notarealpIace) reported
@jameseahawk @madebygoogle @googlenest Go spend some time on the Google pixel subreddit. They have the worst support of any major phone manufacturer. And it's not even close.
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Shane Elliott
(@shane_elliott) reported
TIP: When buying @googlenest devices you can't use them with G-Suite (Google) accounts. You're required to use Gmail (Google) accounts instead. So when you consider buying @google stock keep this in mind cause they bought Nest 8 years ago & still haven't figured this out #WTF
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Cassandra Fooks
(@CassandraFooks) reported
@googlenest is the worst!! There’s absolutely no way to get help or talk to a live person. But yet, they take your money and charge unauthorized charges to your account. RIDICULOUS!!
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Todd Mazza
(@tmazza) reported
@googlenesthelp Negative to other devices nearby. It’s in a hallway by itself. iPhone 13 Pro Max. I disconnected one of the other thermostats and re-added it without issue, I don’t believe it’s the phone. Software is updated on the therm. Turned off and back on multiple times.
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Jillarious
(@jgpolster) reported
@googlenesthelp We also tried to cancel the old subscriptions online and kept receiving error messages. The frustrating part is that the come-on for the new $60/yr subscription made it seem like it would be a seamless transaction.
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Anuj Joshi
(@ImperialDesi) reported
from
Ottawa, Ontario
@googlenesthelp @googlenest Another day....promise of a resolution..and a call and nothing. More sorry's and we will fix the issue and nothing. Unacceptable..
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Todd Fisher
(@Tafisher10) reported
@googlenesthelp , we've had our Nest for about a year and it suddenly can't find WiFi! I've reset, manually put in our router, nothing works. HELP!
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BusyBeingWhite
(@BusyBeingWhite) reported
@googlenesthelp please help. My nest learning thermostat will no longer connect to Wi-Fi. I have tried resetting it and deleting from the app. It won’t detect my network and even manually entering the information doesn’t work.