Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (48%)
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Online Features (18%)
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Website Down (10%)
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Device Failure (10%)
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App Crashing (8%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London |
App Crashing | |
 Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features | |
 Stratford |
Website Down | |
| Inkster |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Boris The Doris
(@boristhedoris) reported
@googlenesthelp what’s going on with your cameras? Notifications have been slow to come in & when trying to playback it just buffers endlessly. Paying for a service I can’t really use at the minute.
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Scott Fotheringham
(@twistedpixel8) reported
@sarahdkatz @googlenesthelp I have this issue too. Update caused it.
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Neil Hopkins (he/him)
(@interacter) reported
Hello @madebygoogle & @googlenesthelp. Can you help - our Nests won't play any song from @youtubemusic which is marked 'E'. Eg new Wet Leg album Playing fine in phone/headphones. Relatively recent problem and seems to be common on forums. Can you help?
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Shawn Terrell
(@Shorty44444) reported
from
San Francisco, California
Have had the worst experience with @googlenesthelp after 5 months a ‘supervisor’ called me back to inform me they won’t replace my defective google wifi units. Wouldn’t share his info or allow me to speak with his supervisor. I haven’t experience this level of service maybe ever
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Human 3500
(@human3500) reported
The free version of @youtubemusic is the worst thing ever. It can't even interface to @googlenest hubs and @googlenestmini speakers in a way that is respectful to me. This all worked with Google play music. I fully regret going all in on these speakers and hubs.
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weezlebois
(@weezlebois) reported
@googlenesthelp i need help. our nest thermostat will NOT whatsoever connect to our wifi. I went thru the entire troubleshooting series last night. NO GO. Our wifi is perfectly fine, no other issues.…continued
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Marco Luthe
(@Saphod) reported
The Google Nest (small speaker) and the Google Nest Audio (big speaker) are working fine. Same as back then. Nest Hub System Firmware Version on my device is currently 4.20210608.1.1146075. Cast Firmware version is 1.56.291758. Language AU. Country AU. Please fix. @googlenesthelp
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Nick Bartelloni
(@NBartelloni) reported
@googlenesthelp It is a Nest learning Thermostat. Only error is “w5” and it cannot find a wifi. I have another nest and it works perfect.
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RoastMeat
(@RoastMeat1) reported
@googlenesthelp my heat link is dead, it’s 1am, I’ve been working 15 hours and have no hot water! I’m sick of your heatlink faults help asap!
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michael bannon 🇪🇺 #FBPE
(@mikeatupwey) reported
@cjh4rrison @googlenesthelp Yes my Nest thermostat app was also showing offline but thermostat was online. Bit annoying after going through fault finding with Google support, setting up hot spot etc etc it seems to be a problem at Google's end. The app came back online at about 11.30 with no more problems
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deejaye
(@sweetdandan) reported
@googlenesthelp Happy GOOD Friday! Trying to figure out how I obtain, per Rishi Chandra’s post on 9/29/21, a free additional charging cable as I just received my Nest indoor/outdoor 3-pack cameras; chat on the website is unavailable? Help!
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Micky52
(@Micky5211) reported
@googlenest @madebygoogle Support for these products is terrible since google bought them
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a guy
(@iamnolez) reported
@googlenesthelp So I tried it again and it says they're all online?? Not sure what happened but everything shows working now! Thanks for your help!
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Tony Li
(@jxtonyli) reported
The ambient sensor on my Nest Hub/Google home hub is now broken. Auto brightness is now always at level 0 and the screen warmth is off the roof. @googlenest @googlenesthelp
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huckleberry finn
(@laelapsthedog) reported
@googlenesthelp just have to say your team may be a bunch of monkeys because your software is true bullshit and you don't offer comprehensive refunds for your products. **** your collective mothers.
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Darren
(@dzcoyle) reported
@googlenesthelp Please do. Every time i ask I get the same response, that there's a delay and they can't tell me when. I don't think that's reasonable. I also tried to complain formally, only to be told the team doesn't reply to complaints. Getting nowhere and fed up of the poor service
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Mr N. Ormal
(@benjaminsinger) reported
@googlenesthelp Hi I’m not sure at this point. My two cameras dropped off last night at the same time, and are showing as offline despite being plugged in, on Wi-Fi and still on the same account. Meanwhile another duplicate home property has appeared in my nest app that has no devices attached？
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Rick
(@Rick_303) reported
@googlenest @madebygoogle On Google Nest Hub Max, Ambient EQ auto brightness slider STILL broken. Moving slider has no effect until max level, when brightness suddenly raises to max. Selecting slightly lower snaps the slider to the middle and decreases brightness to dark.
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Chris Davis
(@cdavis218) reported
@googlenesthelp Sure - it’s not working. Thermostat blinking red. Charge. Says put back on base unit then says needs to switch off to charge. Heatlink not working at all. LEDs only light up when plug in usb charger
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Purpleparrotuk
(@purpleparrotuk) reported
@googlenesthelp The web seems ok. I think maybe the iOS app is not working properly.
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Scott Eisenberg
(@rscotteisenberg) reported
The @googlenest Nest thermostat is the only piece of recent technology that I truly hate. It’s always doing something opaque. Our contractor installed it with a new ac system and it’s always been terrible.
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Nick Bartelloni
(@NBartelloni) reported
@googlenesthelp my nest thermometer will not connect to wifi and I’ve reset it 10 times. Very frustrating. Please help!
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Boris The Doris
(@boristhedoris) reported
@googlenesthelp Restarted the iPad & rebooted the cameras, problem persist. Been atind 2 weeks now.
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Keith
(@Krdz1) reported
@googlenesthelp i use Nest and Google Home software the nest software has been terrible for the past week or so and I mean terrible I’ve had nest cameras since day one when they were called Dropcam‘s very familiar, —- somethings up.
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OldGreggStonks
(@tradi_b) reported
@googlenest your service since the changeover has gotten worse and worse by the week. It’s almost criminal to charge people the amounts you do for the cams and have such **** service.
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FWhite
(@FleSeeksHim) reported
@googlenesthelp Nest learning lost wifi. Reset, rebooted router. All other devices connected. Help
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Ánnie 🇬🇧
(@nniesham) reported
@googlenesthelp Went back to January, "No recorded events". Yesterday I did a factory reset on the Nest Mini, & set it up again. This morning just the same problem! 🤬
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Aditi Shekar
(@aditishekar) reported
There should be a special place in hell for apps that let you buy an subscription in app but force you to chat with someone for 30 mins for them to finally send you a link to cancel. It’s one of the worst patterns and should be outlawed. Cc @googlenest
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JU51LNS
(@JU51LNS) reported
@twistedpixel8 @googlenest I agree, odd logic on zones/notifications, poor/slow image transfer. I think I need to look at a better system for security, as reliability needs to be 100%
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Torrey
(@t_cardinalli) reported
@googlenest Please fix your doorbell app. I have the premium version yet no videos ever replay, only thumbnails. Always loading, good tool but you guys can do better when it comes to peoples safety.