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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (50%)
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Online Features (19%)
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Website Down (10%)
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App Crashing (8%)
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Device Failure (8%)
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Errors (4%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Denver |
Online Features | |
 Stratford |
Website Down | |
| Inkster |
Sign in | |
| Edmonton |
Sign in | |
| Kirkland |
Errors | |
| Peoria |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Pinitrius Petrekas
(@pinitrius) reported
@googlenest Νο, other than the problem I mentioned my experience with chromecast is good
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LastSplash
(@SplashLast) reported
@googlenest No specific error message it just fails. It requires the 2.4 band, and since the router only puts out one wifi network to join, I don't think I can get my phone onto the 2.4 band to let the app set it up.
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Chip Mosher
(@chipmosher) reported
@googlenest That doesn’t really address what I’m mentioning here. To be clear, your site says Apple TV is supported for Nest Cameras when it is currently NOT working and has not since at least May of this year. I purchased based one this false information. You should update that page asap.
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Tom Basham
(@tombasham) reported
@chizcw @googlenest The issue for me (and I guess others) is that there’s not way to migrate an account from gsuite to a personal account. I bought into the ecosystem, so moving content from services like Photos is nearly impossible as far as I can tell.
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🦎👱♀️🍳☀
(@DrewsClues) reported
@googlenest Make and model is GOOGLE PIXEL 3. It seems to be a pretty easy two-step thing and nothing happens when I do the two steps. I have now returned and purchased a second Google TV and same issue on this one. I've uninstalled and reinstalled the Google home
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Dean K Gibson ✝ 😷 📷 📶
(@AE7Q_) reported
@googlenest This morning I received a Twitter invite from you to Direct Message me. Thinking it was a response to my above support issue, I allowed the Direct Message. It turned out to just be a web link to a Google sales page. So, you are now blocked for Direct Messages.
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Mike Bellino
(@_mikebellino) reported
@GELighting @voteforgrant @googlenest I'm experiencing this issue now... I can't get my lights to connect through Seamless at all
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Marshall Brennan
(@Organometallica) reported
from
Naperville, Illinois
@lisamjarvis @googlenest Problem is that WiFi is down so I need my phone for work... and it’s the only device I have with a cellular connection. I think the real answer is to switch over to a standalone white noise generator
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Chris Vollick
(@Canadian88) reported
Anyone have a @googlenest thermostat and migrate to Google Home Account? I did the migration of my account this weekend and now google home keeps switching my thermostat to “Away” when I’m actually at home. #help
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Irene Garcia
(@NENE_GARCIA) reported
@googlenesthelp My thermostat is giving me an error message E195. I checked my breaker and all is fine. Help !
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Marshall Brennan
(@Organometallica) reported
from
Naperville, Illinois
WiFi going down means @googlenest won’t play white noise again... just in time for nap time 😢. Is there a way to cache ambient sounds locally so that my kid can nap through our next outage?
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Rick Kahler
(@KahlerRick) reported
@googlenest I got the I don’t know how to help with that. What’s interesting is that I just tried flipping the command (at 5 turn off the light...) it u set stood that, but not to turn the light on
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LastSplash
(@SplashLast) reported
We got a @googlenest mesh router and now we can't hook up our @EcovacsUS to it because the deebot won't go on the 5ghz. We tried walking down the street to get on the lower one but it's just not working. Help!
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H. Courtney Hodges
(@hodgeshc) reported
@g0rgeousge0rges @GELighting @googlenest Thanks I hope this does mean something, but I gotta be honest... the poor tech support worker may just be doing the best they can to make you feel good, so that they get the positive review they need to get their next paycheck...
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Wendy Ashman
(@wendyashman) reported
@googlenest thermostat not working after only 20 months but because it’s out of warranty they won’t do anything about it. I definitely would not recommend this product to anyone.
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Robert Milner
(@rbrtmlnr) reported
@googlenest Your Presence feature does not work. I haven’t left my place for several days and the Presence feature is turning off and on my thermostat several times a day. Please fix this feature.
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Taylor Maracle
(@TaylorMaracle2) reported
@googlenesthelp I was supposed to receive a free google nest mini for signing up with SiriusXM and never got it. Can you help me?
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david wells
(@wellsyboy) reported
@googlenesthelp trying to contact you non stop heating is not working really need some support as it’s pretty cold!!!
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Keith
(@mbrown038) reported
@googlenest I need help with broadcasting. I was apart of 2 homes and things would cross over. So I left my in laws house on google home and just kept my home. I’m still having issues when I broadcast a message it plays in their house as well. Any ideas on why?
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The Mayor Of Raleigh, NC
(@RaleighBoyMayor) reported
@googlenest I haven’t gotten any messages, just slow loading video
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(╯°□°)╯︵ zlqɯnM
(@Wumblz) reported
@googlenest The Philips Hue hub is right next to the router. There are bulbs in the same room as the hub and the router, all the google homes in the house have the same issue.
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eric uchalik
(@superfungo) reported
@aburkho4 @googlenesthelp @GELighting Can I jump in too? same issue, lights stopped working. Factory reset everything - trying for about 2 weeks, but google home app does not recognize (previously working) light bulbs. C by ge app will synced them though... no problem but then I have to factory reset them again lol.
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Erik
(@dogguyerik) reported
@googlenest Google just says that the device is no longer connected and then it tells me to reconnect and/or reboot and reinstall device. I can move it, sure. Don’t think it’ll make a difference. Seems to be an ongoing issue on all your online forums for customers.
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Milla
(@millaclick) reported
@shayne43783571 @googlenest My Nest app keeps spinning and spinning, too. Server issue, @googlenest ?
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Pete Skomoroch
(@peteskomoroch) reported
Spending several hours debugging the @googlenest web dashboard was not in my plans today. Still broken for me after a half dozen suggestions from Nest support. This is pretty nuts.
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Shiney and bright
(@Brightlykerry) reported
@googlenest I have ring cameras at my house but my neighbors have ur fancy cameras. They’re always going out-missing important actions that they have to rely on my cameras for. & ur customer service is worthless. Get ur **** together
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Kyle Johannsen
(@kajohannsen) reported
I rarely get on Twitter, but I just had the WORST customer service experience with the @googlenesthelp team. It was two hours for them to tell me I need a new one... obviously I know. THAT'S why I CALLED! I wasted so much time AND I have no heat!! Your faulty device is the reason
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helen reid
(@hpattle) reported
@googlenesthelp After 2 additional phone calls it has hopefully been resolved. Shame that I had to tweet to get the matter to get it moving. 3 weeks to resolve an issue which should have been done in an hour
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Sheepdogs Baseball
(@SeniorEarls) reported
from
Wilmot Centre, Ontario
@tranvanjohnny @googlenest How do you find the Nest X Yale lock? Likely first purchase when we get down to it at the new place. And how can I sell my wife on the doorbell? Any way to play the young child angle, can you mute the chyme?
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Märtin
(@m__kirk) reported
@googlenesthelp could you help me fix an issue with my nest hub max? If I want to set a timer it says it's cannot do that right now. Any ideas? Every other Google device in the house works fine.