Google Nest

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Google Nest Outage Chart 12/21/2024 21:30

At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

  1. Device Failure (32%)

    Device Failure (32%)

  2. Online Features (26%)

    Online Features (26%)

  3. Sign in (21%)

    Sign in (21%)

  4. App Crashing (11%)

    App Crashing (11%)

  5. Website Down (11%)

    Website Down (11%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesHagerstown Device Failure
EcuadorGuayaquil App Crashing
United StatesNovi Device Failure
United StatesOlympia App Crashing
United KingdomBalham Website Down
United KingdomPlymouth Online Features
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • amp910 Amit Patel (@amp910) reported

    @googlenesthelp Did that. Still the same problem.

  • CroninTyler Tyler Cronin (@CroninTyler) reported

    @googlenest Same network, same iOS device running the app, just get the error with one account like others mention in the linked thread.

  • AndreSegers André Segers (@AndreSegers) reported

    @googlenest It only started about an hour ago, but I just checked and it seems to be working fine now. Weird issue

  • itsbrandontamez Brandon Tamez (@itsbrandontamez) reported

    @googlenesthelp I’ve been on 6 chats to help fix my wifi, and it’s still failing. Im frustrated

  • mcneil_simon Simon McNeil (@mcneil_simon) reported

    @googlenesthelp My heat link has failed and is only 10 months old - navigating the labyrinth of Google Nest support site is impossible as it terminates at a site that says it is 'under maintenance'!! How on earth can I get some action - the house is cold - what do I do?

  • 787abelcross Abel Burgos (@787abelcross) reported

    @googlenesthelp Hello. I am having the issue with my thermostat where it lost wifi connectivity and is unable to connect back to it. I guess this is a very well known problem. What can I do to fix mine? What's the number to call? Thanks

  • Doug_J_Smith Douglas J Smith (@Doug_J_Smith) reported

    @googlenest - your support team is abysmal. They do no investigation- just rote “press the reset” style instructions. 90min later, still doesn’t work. Great engineering can be undone in a poor interaction like this.

  • hanaharuna10 hanaharuna (@hanaharuna10) reported

    @googlenest Reboot nest mini and not work. Unplug and connect power supply again, its not work. Reset from nest mini, its same. Not working. What next? Should i throw it??

  • Jazzymandias Lord Jazz 𓋹𓍑𓋴 (@Jazzymandias) reported

    @wakeupspoon @googlenesthelp What... ********?

  • BillieBogg Billie Bogg (@BillieBogg) reported

    @googlenesthelp hey! My google nest keeps on becoming unresponsive after every update. Sometimes the steps online to restart it don’t work for hours, but it is happening every time and it is new. Can you help please?

  • BillieBogg Billie Bogg (@BillieBogg) reported

    @googlenest Thank you! It is a nest learning thermostat and it keeps on being unresponsive with a green flashing light. Most of the time the restart techniques online don’t work - I.e. holding it down and taking it off the wall and refitting it

  • cgtboiler Jon C. Junger (@cgtboiler) reported

    @googlenest Yes, I'm logged into both with my google account on my phone, this is a known issue on google TV

  • lomadia Hannah Rutherford (@lomadia) reported

    @googlenest can login fine on two Apple devices, but my partner’s Android is saying the same credentials are invalid - any idea?

  • amp910 Amit Patel (@amp910) reported

    @googlenesthelp I keep getting notifications when I’m home — I have them turned on for when no one is home. I already rebooted. Didn’t work. Help!

  • paulagiuffre Paula Giuffre (@paulagiuffre) reported

    @googlenest No changes. And it started happening about a week ago. We have another one in a different room and it works fine. The one that is not working has always been in the same location and we never had an issue until now.

  • CroninTyler Tyler Cronin (@CroninTyler) reported

    @googlenest Well, I was setting up a Hub Max when it started, but now it happens just trying to login into the app with my email address. I can login with other accounts just fine. Just having issues with the account that I created my “home” with a year or so ago.

  • thetruetrue shaun williams (@thetruetrue) reported

    @Google @googlenest "no devices found"error connecting laptop #chromebrowser with #Chromecast.Mobile connects perfectly. Have rebooted, done a factory reset,downloaded latest chrome browser. Bluetooth& location are on. 1st gen Chromecast. #windows laptop

  • SergioGzzTamez Sergio Gonzalez (@SergioGzzTamez) reported

    @googlenesthelp How many more times I nees to respond to the same e-mail. Is being far too long for you to send my replacement. I need solutions now. Please help...!!!!!!

  • cgtboiler Jon C. Junger (@cgtboiler) reported

    @googlenest All same account, same profile photo, everything...login doesn't work on google tv for the best app

  • CroninTyler Tyler Cronin (@CroninTyler) reported

    @googlenest No changes, I can, but that doesn’t explain why on the same device and network, one account signs into the app and the other gets an error about cloud connectivity.

  • LilShady182 Master Chief (@LilShady182) reported

    @googlenest is trash.

  • darew265 Darew265 (@darew265) reported

    @googlenesthelp Issue I have is some access points connect to access point so speeds reduce as AP should connect to router for best speeds. So want to bring 2nd router so AP can connect to it to optimize speed. To confirm, 2nd router will act as router if connected through switch to main router?

  • TheTree Kevin (@TheTree) reported

    @googlenest also, good question, paired them as well to see if it would fix the issue... thats a negative. why would every other bluetooth device i have had zero delay, but these expansive stereo paired speakers have a 2 second delay? seems like an easy software update or fix.

  • osruerue choru (@osruerue) reported

    @SamsungSupport @googlenesthelp I've been having this problem with my S20+ that it's always disconnecting from my Wifi. I have a Google Nest Wifi router but I don't know what's the problem. I tried everything on my phone and my router but it's still acting up

  • RealBadrose 𝕭𝖆𝖉𝖗𝖔𝖘𝖊 😷😠🌹 (@RealBadrose) reported

    @googlenest Windows Home 10, 64 bit. The problem started few days ago, no change made to Wi-Fi network or settings. Chromecast is way below 10 feet. I see Chrome recently get an update, so I think the problem is on browser side. As I said, chromcast still works with my android devices

  • Whartonloser John Gault (@Whartonloser) reported

    @googlenesthelp Hello. I have had my Nest for less than 6 months and the unit will not recognize any wifi networks. It was working fine but now will not see any networks. Rebooted nest and wifi, still nothing. looking for help!

  • Liam_JF_ORourke Liam O'Rourke (@Liam_JF_ORourke) reported

    @googlenesthelp Yeah it's not about not getting no help at all and then been cut off after waiting 40 minutes on the phone

  • kgreen43 Keith Green (@kgreen43) reported

    @googlenesthelp I purchased the Google Nest Learning thermostat about 3 months ago, it has been great until yesterday when it disconnected from my WiFi. I have followed all trouble shooting steps with no resolve. What do I do to fix this issue? Thank you.

  • octool Voltaire (@octool) reported

    @googlenesthelp I am getting W5 connection error. I have rebooted my router and my nest e thermostat multiple times please help

  • mkbomb Mike Kirschbaum (@mkbomb) reported

    @googlenest The next time it happens I'm going to try to bring up stats for nerds and send an error report