Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (40%)
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Website Down (21%)
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Online Features (17%)
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Device Failure (10%)
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App Crashing (7%)
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Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Newsome
(@moleman108) reported
@googlenesthelp I have restarted everything and it still shows offline in the app. The thermostat still says it’s connected.
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Brian Bessire
(@brianbesss) reported
@googlenesthelp How about all 14? They all share the same issue -- Google's poor development. Not a help request -- just an extremely well informed gripe. Thanks.
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Ben Schoenfelder
(@SchoenfelderBen) reported
@googlenesthelp hello, been trying to link my google nest protect smoke alarm in google home but when it asks to log into account, it gives the nest login screen not the login using google account screen, ive tried on 3 different devices & i dont have google nest protect account.
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jamiwright10
(@jamiwright101) reported
@googlenest @jmwein It is absolutely absurd that nest does not support gsuite. We purchased nests for our entire office to help manage our workplace calendars, workplace inter-office video, etc. We will be returning. The echo show supports gsuite!
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Michael Alesi
(@mikeya710) reported
@googlenesthelp Yes display is properly seated. This has worked for the past two years without a problem, so it’s not a HVAC model issue. The thermostat connected to the network after I manually charged it again. But the error remains.
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Daf (he/him)
(@heyimdaf) reported
Does anyone know if Nest servers go down, can I still use the thermostat locally? Looking into getting a Nest Thermostat installed. @googlenesthelp
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Michael Alesi
(@mikeya710) reported
@googlenesthelp seems like a ton of people are getting a n72 error on their thermostat, any news on this? Was always working, not a wiring issue.
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Candid Evil Kid
(@candidevilkid) reported
@googlenesthelp No schedules set - whatever they are! - but I did change the WiFi from a fixed channel to automatic. Would that cause an issue. Do the camera later work better if the WiFi channel is fixed?
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CMG
(@cheymariexoxo3) reported
@googlenesthelp @vigo57 This is probably the worst decision y’all have ever made… Those of us that have been with Nest for years like the functionality of the Nest app, not Google Home.
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Daniel
(@Danielwales44) reported
@tara_lane @googlenesthelp I had similar experience on my account when I got really sick I contacted support for two months they couldn’t help until someone recommended me to HintCrack on instagram he’s indeed a professional hacker. He got my account fixed in just a few minutes
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💉James Hope💉
(@jamesrants1234) reported
@googlenest can you help me? I just got a nest thermostat E and it seems to imply that the heatlink is the bit that senses the temperature rather than the "thermostat" this is misleading naming surely? So now my system will monitor the temperature right next to my boiler?
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Chris Newsome
(@moleman108) reported
@googlenesthelp I've had it for about 4 years. It's the standard (not the "E") model. We just noticed it today, but the app says it's been offline for more than a day ago. It does have software version 6.2.22 on it.
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ampang701
(@ampang701) reported
@philnickinson @googlenest They’re the worst
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Antonio Correa
(@Imachiguy) reported
@googlenesthelp my google nest learning thermostat has lost connection and can’t find any networks to connect to. I’ve reset my router and nest and it’s still not working
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Hennie High
(@henniehigh) reported
Help @googlenesthelp. Two days ago (Weds) your team agreed that my Nest Learning Thermostat had broken (within the 2yr warranty). You said I'd have a replacement in 1-2 business days. I've just spoken with cust servs who say it hasn't been dispatched!! No heating or hot water 1/2
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angelo abbatemarco
(@AAbbatemarco) reported
@googlenesthelp hi! If I need to replace a broken nest learning thermostat. Can I just swap out the new thermostat with the old or do I need to rewire the new one?
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Chris Newsome
(@moleman108) reported
@googlenesthelp my thermostat is showing offline but it says it’s connected. I’ve restarted everything to no avail. What else do I need to do?
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Neeraj Masson
(@NeerajMasson) reported
@googlenesthelp I have issue for very long time. My nest thermostat does not connect to wifi
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Alysa
(@AlysaRNGD) reported
@googlenesthelp My Nest Thermostat can't connect to the Nest Server. Wifi is strong and I've factory reset it multiple times over the last three weeks. It works for a couple days and then isn't able to connect to the Nest Server. How do I fix this?
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Mark Walker
(@markwalker_) reported
@googlenesthelp Hi, thanks for checking in. Is it possible to set manual network settings rather than DHCP? Nothing else on my network has issues and the help guides don't fix things long term. So all I can think might help is to move it outside of my DHCP server
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turkey lane
(@tara_lane) reported
@googlenesthelp got two nest minis today and only one will pair with a room. The second one unlinks from my account the second I set it up. Have tried 10+ times now, it’s essentially a brick device. Please help.
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Hammerdan
(@Hammerdan13) reported
@googlenesthelp is Nest Thermostat completely useless during a power outage? All it let's me do is view Tech Info. So although it's still got battery power, there is no way for me to switch my heating on!! Thanks Googlenest for your useless junk!!
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Kieran
(@TwoHundredFarts) reported
@googlenesthelp Hi. My Google Home speaker recently stopped working. The touch display is no longer responsive, not responding to voice commands and showing a clear orange light on the back of the device. How can I fix this? Reboots not working. Ty
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James Beeby
(@JamesBeeby) reported
@googlenesthelp @moleman108 Same issue here. Thermostat shows as offline for 9 hours. WiFi reset, thermostat reset and router reset make no difference
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Kieran
(@TwoHundredFarts) reported
@googlenesthelp Hi, tried this. It doesnt respond to the factory reset. Doesnt recognise I'm holding down the back button. Nothing on the display.
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Michael Alesi
(@mikeya710) reported
@googlenesthelp I noticed a few weeks back that the thermostat went offline, so i just restarted it, but now I realized that it went offline again because it says low battery, and when I look into it, I realized the error code. Nothing has changed in my wiring.
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Michael Szkudlarek
(@szkud99) reported
from
Sydney, State of New South Wales
@googlenesthelp trying to contact nest support. My account which was working fine for years has stopped working and I’m unable to log in. Forgot password doesn’t work. Unable to migrate my account as I’m on g suite. Please help I have three best protects I need to access!
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Dan Horbury
(@drangob) reported
@googlenesthelp hey @googlenesthelp, thanks for the response. But I was directed to an unrelated help portal for "Cast Developers", who haven't responded to me, (likely because i've submitted an request which is irrelevant to them). Can I please get some actual help with my issue??
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Luke Guerrero
(@Luke_Guerrero) reported
@googlenesthelp with the new Nest cam, I can't issue the command: stream <Camera> on <Nest Hub 1> from a different device (eg Nest Hub 2). It errors saying it "doesn't support streaming to remote screens." This works fine with the old Nest Cameras. What gives?
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James Ronan
(@mrjamesronan) reported
@googlenesthelp Hello! So sorry for my delayed reply. Managed to fix the issue! Yay! Thanks for checking tho! Have a great weekend 👍🏽