Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (40%)
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Website Down (23%)
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Online Features (15%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Kali
(@Arnis65) reported
@googlenest hey been waiting over a month for a partial refund and i’m not getting anywhere via emails, really unhappy. In fact I’m rethinking my position when buying further smart home devices since i’ve had such a bad experience.
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Alexandra
(@Alexx_McArthur) reported
@googlenesthelp I'm having trouble purchasing a replacement Power source that will sit flush against the base of the home unit so that my Google doesn't wobble like a weeble. Do you have a supplier who sells original replacements?
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Maureen Binkley
(@muffie5005) reported
@googlenesthelp I have a nest thermostat 3rd generation and it won't connect to wifi. I've gone through all trouble shooting tips and can't get it to connect. It's been offline for 20 hours.
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Mike Molitoris
(@FlagshipWMG) reported
from
Cary, North Carolina
@googlenesthelp seriously worst customer experience. How many times do i need to say my device is dead and i have moved it and it doesnt work anywhere, so its done. 🤬
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Anthony, of course 💉💉
(@ofcAnthony) reported
@googlenesthelp I don't understand. Why can he use it on his phone no problem, but can't on the Chromecast with Google TV? He uses my account instead and I end up with suggestions based on his viewing unless he casts from his phone. It doesn't make any sense
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Ataraxy
(@BlaRe_GreGo) reported
@googlenest im confused. I have invited family member in the home app but the have no acess to the thermostat. It says they need a nest account and to log in with that which makes no sense. Help? Please!
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Conrad Taylor #BlackLivesMatter
(@conradwt) reported
@googlenesthelp @gmail It appears to be working now without me doing anything special. Thus, this issue can be closed and thanks so much for your assistance.
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Sharif Davis
(@SharifDavis9) reported
@googlenesthelp - My Help is Sharif Davis and my Google nest Thermostat is not connecting to my WIFI. I have reset it three times already with no success. Can someone please help me with this problem?
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MPI
(@MPICreates) reported
@googlenesthelp I think I may have actually ended up resolving the issue with a full factory reset.
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Patrick Hastings
(@MageInput) reported
@googlenesthelp Hi google nest team, I think this is more a feature request than an active software issue
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
@googlenesthelp 5th day in a row, that our thermostats went to Eco. You must fix this. Software update???
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Hildah
(@HildahOtieno) reported
@RomaneVernet2 @googlenesthelp I am having the same issue it won’t pick up the wifi connection, same with my camera
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Satcare
(@AFMedDoc) reported
@googlenesthelp my Nest doorbell (wired) has started going offline for several seconds every time it is rung. It has worked fine for years, until now. I changed the transformer, but it still does the same. What can I do?
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TripDiam
(@TripDiam) reported
@googlenesthelp The service technician put his nest thermostat on the wall and it worked fine so it was just my unit. He actually has to carry one around with him because this is apparently a common issue.
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Tweet Tweaker
(@TweeterTweaker) reported
@googlenesthelp Still not working.
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Jay
(@thejaykid7) reported
I spent the last hour and a half trying to set up the Google nest hub gen 2 @madebygoogle and it keep bootlooping on me right as it's about to finish. Resting the device doesn't help any. Pretty crappy experience to say the least @googlenesthelp
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Ian Winick, Translator & Copywriter 🇮🇪🇩🇪🇪🇺
(@JohnLovesJulie) reported
@googlenesthelp No, that didn't work either. I'll give TennisTV a shout but my hopes aren't high! Thanks for your help!
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Steve
(@DrAnnoyedGrunt) reported
@googlenesthelp I know you're a bot, but I think @Shudder could use your help fixing their app.
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Tracey Keogh
(@Traceyk2014) reported
@googlenesthelp Yes it is 15 to 20 feet away. Android yes. That it cannot connect. Internet provider has been changed and now it doesn't seem to be working with my new Internet any help would be amazing
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Cdub
(@cdub510707) reported
@googlenesthelp Why do you make it soooo difficult to switch emails with this app? I wish Google would stay in their lane and quit acquiring companies like Nest. Stick to computers. You make products a living hell! I shouldn’t need to login to my email on some1 else’s phone! Wtf!
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SupermanisClark
(@SupermanisClark) reported
@googlenesthelp I don’t have a family member added. I have the Samsung Galaxy Flip. This isn’t a phone issue as I’m receiving other notifications and its also no longer chiming in my home.
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jimbo d
(@jimmdink) reported
@googlenesthelp thanks for being disconnected. Your CS is terrible. When asked to disconnect and reconnect power sources to an item that takes time to do, the Cs rep ends the chat. Thumbs up.
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Ash
(@ashradon) reported
@googlenesthelp My Nest Thermostat E stopped recognizing Wi-Fi and won’t work. I tried all steps like rebooting my router, rebooted Nest. Nothing seems to work, please help
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Sharif Davis
(@SharifDavis9) reported
@googlenesthelp No problem, I am located in Stoughton MA within the US. This problem started happening a week ago and at that time, I reset the thermostat and then tried to reconnect to my WIFI. It is a Nest Learning Thermostat.
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James
(@__boaty) reported
@googlenest your app is absolute trash
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Critical Bureaucracy Theory
(@aphofer) reported
@googlenesthelp U.S., latest version of Chromecast with Google TV. There isn’t a problem with functionality, just the UI. Is there a setting that restricts search results to services that the user has successfully signed in to? Also, can volume remote be programmed to control 3rd party spkr?
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Deplorable D
(@stunningd22) reported
@googlenesthelp Just bought 3 nest protects and they connect to my router , I’ve checked the list of connected devices but in the app it will not connect to the nest network to complete the setup process, please help!!
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Romane Vernet
(@RomaneVernet2) reported
@googlenesthelp Not sure the exact distance, but I'd say about 20-25 feet. It wasn't an issue before, it's been running fine for about 5-6 months. Not baby monitor or cordless phones (are those still around?) no appliances. The one downstairs works fine. I have a 3rd one, but it's not installed
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Tweet Tweaker
(@TweeterTweaker) reported
@googlenesthelp Not sure when it started, but it's been happening for around a week or so. I've disable and reenabled the Alexa skill, but that didn't help.
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Romane Vernet
(@RomaneVernet2) reported
@googlenesthelp - Help! One of my 3 next thermostats lost wifi and I can get it connected again for some reason.