Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (49%)
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Online Features (17%)
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Device Failure (12%)
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App Crashing (10%)
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Website Down (10%)
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Errors (2%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Havertown |
Online Features | |
 Bhubaneshwar |
Online Features | |
 Whitchurch |
Website Down | |
| Rochester |
Device Failure | |
| Didcot |
Online Features | |
 Paris |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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IBGEEK
(@ibgeekme) reported
@googlenest @Google Stop using TV to access our speakers. I had children asleep you piece of **** company!
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Darren
(@iiamdarren) reported
@googlenest The power being plugged in, is why its heating up. If I disconnect it, it cools down.
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Rahim™ 🇬🇧🇲🇦
(@rahim94) reported
@_bowandarrows_ do a factory reset and set it up again. i've had issues with my speaker as well, and that seems to have fixed it. also, @googlenest are aware of a software issue regarding this as i've been speaking to them
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Zack_Paniel
(@ZackPaniel) reported
@googlenesthelp The issue started a week ago.
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Simon Rogers 🌱
(@midniteuk) reported
@googlenest The issue seems to be resolved now.
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Justin
(@justinshuls) reported
THE NEST APP IS SO SLOW @googlenest @googlenesthelp
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King
(@Follow_TheKing) reported
Can't login to my @googlenest and it won't send me a password reset, what is going on?
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CARLOS A
(@ARILOS98) reported
@googlenesthelp need help guys, I need to connect to the cloud to finish my setup. Thanks
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zach
(@Zach_____S) reported
@googlenest need help with chromecast. Not showing up in chrome. Spent the last hour trying to fix it.
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SandraEclipse
(@Ardnas10074687) reported
@googlenest suggestion, don't get your customer service agents to ask if there is anything else they can help you with when they have been unable to help you in any way whatsoever. Not a good customer experience
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stevemur
(@stevemur) reported
Hey @googlenest that whole "you can't register your thermostat with a GSuite email address" thing, requiring a SEPARATE gmail account (weird policy? bizarre technical block?) is just nuts, and a terrible UX. You do know a lot of families & households use GSuite too, right?
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Carlos Eduardo Almeida
(@CEduAlmeida) reported
Hey @madebygoogle I'm trying to listen an album that is (Deluxe) version and it's not working on my @googlenest devices. I've tried, Hey Google, play the album Shawn Mendes (Deluxe) on @youtubemusic But it only plays the regular one.
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Fire Adam Gase
(@ThesingingKG) reported
@googlenest 1.) I have an overall issue with a new heating system which I’m trying to figure out on why the boiler won’t keep the thermostat charged. 2.) Also I’m charging the thermostat separately in order for the boiler to function but that is not working.
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stevemur
(@stevemur) reported
@googlenest Super impressive support. It’s 1am PT. Not an urgent issue, but a hindrance that’d make the product much better. Thanks @googlenest.
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Jeff S.
(@JHScheurer2) reported
@googlenest We had a 2 hour power outage overnight. Power is back and all my cameras are back online except my Nest Hello. It’s not even lighting up. Any ideas?@googlenesthelp
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🌺OLYMPUS🧜🏽♂️
(@OLYMPUSGIONNI) reported
from
Brooklyn, New York
@googlenesthelp hey soo im just picking up my google mini from my boyfriend house and its not turning on ..so i used my other mini in the kitchen, plug, and still nothing ..soo please help me ..do i send it in or do i buy another one, because the one in my kitchen is lonely 😩
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AK
(@AKtech2021) reported
Hey @googlenest @madebygoogle did you fix the router reduced throughput in this firmware 13099.118.19 ?
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Deltron Zero in 2020
(@lloid) reported
Hey @googlenest , maybe push an update so your TV ads don't set off my Google Homes every time. OK Google, fix that ****.
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TweetBlackHole
(@TweetBlackHole1) reported
Hey @googlenest @googlenesthelp Why does the Google Wifi and Nest Wifi not work together? Please put that warning on the product so people do not end up buying something Google cannot support or fix.
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Darren
(@iiamdarren) reported
@googlenest I was getting poor speeds yet WiFi signal was strong using the nest wifi. I think its due to the nest router getting super hot, and throttling. Is there a cooling solution for this? Signal getting weak, when it gets hot. "Thermal throttling" could it be the new FW?
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Hanchi Wang
(@HanchiW) reported
@googlenesthelp Hi, no, I have a nest doorbell and outdoor camera as well, but only have problem connecting to wifi with the guard.
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𝑅𝑦𝑎𝑛 𝑇. シ
(@RyanTrejo_) reported
@googlenesthelp My dads Google isn’t working it says “please login to the Google home app” how could I fix that?
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NAMANWORTH
(@Bk700Namanworth) reported
@googlenest Thanks for the responses here. I worked it out over chat with Google support. The problem was that somehow the assistant settings on the nest wifi got out of wack. Doing a factory reset on the nest wifi solved the problem.
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Darren
(@iiamdarren) reported
@googlenest I think its always been hot, but the signal was spectacularly poor today, I can't use WiFi in the bedroom, or living room, dining room. I have 3 points so shouldn't be this way. I let it cool for a bit and put it back on. Its working a bit better, but unreliable
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Brittany Langworthy
(@SproutBrittany) reported
@googlenest WHY DID ECO RANDOMLY TURN ON IN THE MIDDLE ON THE NIGHT. My daughter, who is sick, is now a freezing room. You piece of ****.
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dreamy ♡
(@_bowandarrows_) reported
@rahim94 @googlenest Do you mean a speaker factory reset or phone? Yeah when I went on the website and click the help it was a bit weird so I’m wondering if they’re having issues across the board.
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Bernie
(@Bernie_Dono) reported
@googlenesthelp Hi just bought a Google Nest (replaced my Echo Dot) but it won’t connect to my Apple Music account. Can only play via Bluetooth. I’d rather just ask the Google assistant! Can you help? Any way I can incorporate Apple Music?
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Hayley Jenkins
(@HayleyJenkins21) reported
@googlenesthelp I have been trying to sort out a replacement for my Nest with a W5 error. Got help from online chat, said a confirmation email would come through- still waiting! Please help Case ID [4-6113000030814] #googlenest #w5error
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Zack_Paniel
(@ZackPaniel) reported
@googlenesthelp I’m located in the USA. No error messages seen on the thermostat.
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VirginiaTerry
(@tsmag2) reported
@googlenesthelp I have 2 Nest 3.4 thermostats purchased from Costco in 4/2019. One works fine, but the upstairs unit suddenly cannot connect to my Wifi - I turned off the router, rebooted the unit, turned off the power at the fusebox - nothing works. HELP - it's cold upstairs!