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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (16%)
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Website Down (12%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laurel |
Website Down | |
 Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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wes
(@383outlaw) reported
from
Lac la Biche County, Alberta
@googlenesthelp Hi i have a nest thermostat and it won’t connect to my wifi all my other devices that use wifi work good can anyone help thanks
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Kristie Sarmiento
(@misskmay728) reported
@googlenest @madebygoogle My Google Nest Thermostat stopped connecting to WiFi. Contacted the company, they sent a replacement. Not even 5 months later, the replacement has the SAME ISSUE! Now, they are saying that their defect replacement pushed me past my original warranty period and to buy a new one!
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Ajit Kumar
(@ajitkumarrajan) reported
@madebygoogle Hola! My google home mini connects to the bluetooth device but doesn't playback any audio or doesn't respond to my actions via connected device. Is there any fix for this issue? #googlehomemini #googlenesthelp
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HIGHINCIDENT
(@HIGHINCIDENT1) reported
@googlenesthelp nest camera been offline since 5.30 pm , tried rebooting but no good
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JFo
(@JennJanel) reported
@googlenesthelp Last error code was W5 and yes tried hotspot and other WIFI connection. It could not find either. Currently can not get connected back on nest app?
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Willie
(@Willie_LD2017) reported
@scotgov I have 2 nest smoke alarms that are interlinked & alert me to where the problem is. @googlenesthelp don’t do a suitable heat alarm,so after forking out £200 on alarms,I’ve to start again. No chance,my current set up is more than enough. Thank you.
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LucidPeach
(@lucidpeachbtw) reported
@googlenesthelp They are hard wired, so I would say transformer? In this case would I undo the wiring, bring it inside and plug it in? Never had this issue since we’ve had them.
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defaultuser
(@default72429011) reported
@googlenesthelp I need help understanding why a product called nest cam doesn't work with the nest app. Bad advertising and infuriating. I feel mislead. It's a Google home cam. Wouldn't have bought it if that was the name. Good job getting the sale....
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Eliezer Yachini
(@eliezermyachini) reported
@googlenesthelp my nest thermostat keeps popping up the notorious unable to find network connection screen. Can you please help
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Dylan | Dilpickle1
(@Dilpickle1) reported
@SwanRonsonFPS @googlenesthelp Instead of the trash.. How about my mail box? Lol
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JIMI MANUWA
(@POSTERBOYJM) reported
@googlenest are the worst 📷
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M Comp
(@MComp44) reported
@googlenesthelp 1 year old Nest thermostat GEN3 and will not see any networks. tried resetting nest, rebooting router, manually connecting and nothing works. need help!
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The Day Trader
(@DayTradingEasy) reported
@googlenest @madebygoogle I keep getting the nc009 error code and I’ve tried everything
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Andrew Glidden
(@AndyGlidden) reported
@googlenesthelp Hello, my Nest thermostat has lost WiFi connection and keeps rebooting. It eventually says “Date & time incorrect” but the dial is unresponsive and the nest shuts down and reboots. I’m in the UK, can you help? Thanks
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Surender Yadav
(@yadav_surender) reported
@googlenesthelp @Google @sundarpichai exchanging 135 emails Dec2019 and accepted by google that there is problem with the NestHubMax and getting std reply that our team is working on the issue, finally I got reply that they can't fix the issue. I need to handle that on my own.
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csayyes
(@CSayYes) reported
@googlenesthelp Still not working, any other suggestions I can try?
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Joe Stewart
(@SMB0213) reported
@Bell_Support Thank You. I am unsure if the @googlenesthelp and Bell routers are causing issues for each other and if so, how to fix it
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DIGITALid
(@DIGITALidTWEETS) reported
@googlenest @madebygoogle Cool wonder if they fixed their buffering issue after the move? *plugs in my nest cam…nope. Back to storage.
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Lucas Francois Ed.D.
(@LukeFrancois) reported
@googlenesthelp I have a google nest thermostat that worked great for 9 months and now no matter what I try the best can not find the WiFi connection it used to connect to. Router is good. Please help
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Flim Springfield
(@WTFistheIntrnet) reported
@googlenesthelp It has been migrated to Google. The subscription status is showing as ‘Pending Activation’. Support said they don’t see any actual subscription in Google Store. Also get an error when trying to sign up again
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sir_deeda
(@sir_deeda) reported
Finally decided to set up my @madebygoogle next audio and it keeps giving me this annoying message on my Google home app " could not connect to your nest audio" Help @supersanusi @googlenesthelp
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Foodie Quipper
(@FoodEquipper) reported
@googlenesthelp Must be set up to NEVER assist customers in warranty claims. A failed cord leads to two 20+ minutes (& counting) calls always leads to a runaround requesting more information. Worst customer service ever.
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Adam T. Forbes
(@AdamTForbes) reported
@googlenesthelp So because I migrated the account to Google my old nest login will not work anymore? Therefore the Shield app is useless, right?
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Shawnscanlon
(@Shawnscanlon5) reported
@googlenesthelp my Google Nest doorbell has a solid green light and is no longer showing up in the app. Reboot not working. No blue ring.
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Steve
(@stephenbarker74) reported
@googlenest the worst customer service experience I’ve ever had. Broken heatlink on my #nestthermostat. 3 #googlenest support calls, 2 Britishgas engineers test it and confirm plus drafted a pdf and still being told it’s not enough.
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JFo
(@JennJanel) reported
@googlenesthelp my Nest thermostat will not connect to my WIFI no matter what trouble shooting steps I take! I’ve reset 3 times and now I can’t connect it back to my app! I have not had it that long. Help!
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Jackie Valori
(@jaequellin) reported
Hey @googlenesthelp , our outdoor camera randomly stopped working. For a while it was intermittent and would go off for hours at a time but then come back on. It’s been totally off since August 15 now. Tried unplugging it, nothing works. It’s not even a old. Can you help?
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Austin Maddox
(@DJAustinMaddox) reported
@googlenesthelp My Nest lost connection to my wifi network, i reset the network, the nest, and all other troubleshooting steps and it wont work. Now i can't turn my AC on. I need help quickly please.
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Paul
(@Paul06267032) reported
@googlenesthelp Next Aware 1st gen. I went through three service agents who couldn’t help.I was told to send screen shots of my account which I did. I simply wanted to update my payment details but the link on the email sent by you will allow new details to be added but wont allow the swap.
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Lucas Francois Ed.D.
(@LukeFrancois) reported
@googlenesthelp I have a Google Nest thermostat that worked great for 9 months and now no matter what I try the Nest can not find the WiFi connection it used to connect to. Router is good. Please help