Google Nest status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Sign in (41%)
• Website Down (22%)
• App Crashing (14%)
• Online Features (8%)
• Errors (8%)
• Device Failure (8%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Tampa	Errors	8 days ago
Escondido	App Crashing	12 days ago
Chepstow	Sign in	26 days ago
Lincoln	App Crashing	26 days ago
Tequisquiapan	Sign in	29 days ago
Rödermark	Errors	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DT (@DevilTCS) reported 2 minutes ago

  @googlenesthelp I can't update my payment details on my Nest aware Gen1 and the renewal is tomorrow. Help!

• 
  Tony Pellicccio (@TonyPelliccio) reported 6 minutes ago

  @googlenesthelp Here's the issue i don't see heating in pro setup. What could be causing this because it has worked before.

• 
  🐚 Shell Zenner 🐚 (@shellzenner) reported 10 minutes ago

  Also for what it’s worth don’t invest hundreds of pounds in a @googlenest as they spend more time offline than online despite being connected to the boiler and the Wi-Fi

• 
  Kyle Reed (@reedk10) reported 12 minutes ago

  @googlenesthelp our Nest Thermostat has a wifi w5 connection error. It can not find any Wi-Fi connections when searching or when entered by name. All of our other devices are connected to Wi-Fi and functioning. We have tried rebooting our router and the Nest itself with no luck.

• 
  DT (@DevilTCS) reported 13 minutes ago

  @googlenesthelp There's no error code, the save button for my new payment details just doesn't work. Now got 30 mins left 😭

• 
  Raj (@rajivkalia7) reported 14 minutes ago

  @OBrucey Mate that’s why you need @googlenest. Let’s you know when heating is turned on. Rita tries to turn it on when I’m at work and I make sure I turn it off. She thinks there’s a glitch…

• 
  Pat Richard 🕵🏼 (@patrichard) reported 16 minutes ago

  Power outage (again). Got the generator going. Everyone goes to bed. @googlenest sounds alarm about carbon monoxide buildup in basement. Everyone back up. #NoSleepForTheTired

• 
  Skwerl (@Skwerl23) reported 17 minutes ago

  @googlenesthelp It's still happening. But since you're about to release a whole new revamped version of home, it's pointless to fix now.

• 
  chris smith (@dugary_90) reported 19 minutes ago

  @googlenesthelp Hi its the 3rd generation nest learning thermostat, yeah i previously had an error W5

• 
  Pelle van Vlijmen (@pellevanvlijmen) reported 21 minutes ago

  I can’t believe the real bad service of @googlenest, I have ordered a heatlink about 1 month ago, it got lost in the distribution via DHL. I have called the servicedesk multiple times, but still I don’t get the ordered Googlenest heatlink. Instead I receive a big mouth from them.

• 
  Rybot (@Rybot7000) reported 21 minutes ago

  @googlenesthelp The 3rd gen learning one. Not getting any help or alert codes

• 
  Raj (@rajivkalia7) reported 23 minutes ago

  @OBrucey Mate that’s why you need @googlenest. Let’s you know when beating is turned on. Rita tries to turn it on when I’m at work and I make sure I turn it off. She thinks there’s a glitch…

• 
  Christopher Anthony (@chris122380) reported 26 minutes ago

  @googlenesthelp my nest thermostat is getting low better and turning off again but only after a power outage. It is wired correctly and should be charging any suggestions?

• 
  Andy Lisnoff (@ChefNoff) reported 27 minutes ago

  @googlenesthelp Why is it that you helped me troubleshoot my issue then when everything you suggested didn’t work, you ghosted me? The moment you realized the issue wasn’t with my setup, rather with your equipment, you stopped responding.

• 
  AJ (@appariciojunior) reported 28 minutes ago from East Ham, England

  Best indoor security camera???? @googlenest ???? @EufyOfficial ???? Blink Amazon ???? @ring_uk ????? Im currently using xiaomi but it very bad.

• 
  Chris S. (@CJSully) reported 29 minutes ago

  @googlenesthelp the Nest App 5.69.1 version is not allowing auto-rotate of the video display on my iPhone 13 mini. Wondering if this is a glitch or did you remove that ability. Much better to view the nest cam video in the landscape view. Version 5.69 on another phone still does

• 
  R G Plumbing (@rhys_gosling) reported 30 minutes ago

  Any @googlenest gurus on here? Pretty sure I’ve made a school boy error on wiring system boiler….

• 
  Nadine¹ᴰ 🏎️ MAX 🏆 WON HARRY TICKETS 🎟️ (@Naadien_x) reported 32 minutes ago

  Same problem when turning on and off the lights in the Google Home app... Any help @googlenesthelp ?

• 
  idgad (@aviidgad) reported 34 minutes ago

  @google @googlenesthelp I can’t login to my nest account with google on android TV, Apple TV. I see people complaining from 2 years why can’t you fix it. @madebygoogle

• 
  jimmycooker.crypto (@jimmycooker) reported 38 minutes ago

  @googlenesthelp Yes it didn't really help..

• 
  Damon Blakemore (@Damon_BPHR) reported 38 minutes ago

  @rhys_gosling @googlenest I’d say it’s a control fault and not breaking the link. No way if wired correctly your getting 230v back feeding down a 2 port, through a cylinder Stat and back to the control.

• 
  Skwerl (@Skwerl23) reported 40 minutes ago

  @googlenesthelp I don't know what you guys are doing to prepare for this new home app. But over the last 2 weeks, my cameras are struggling with infrared brightness levels, going solid white till reboot, or flickering. They also take ages to connect if at all. Please fix ur probs

• 
  Oh Steve 1683 (@SteveO1683) reported 41 minutes ago

  @googlenesthelp It hasn't worked for a while I just never got around to look into it until I set up for my mom and hers works without issue. We first installed it in April 2019. It still notifies all the home devices that "someone is at the front door" it just didn't say the known names.

• 
  chris smith (@dugary_90) reported 42 minutes ago

  @googlenesthelp Hi i am having trouble connecting my nest thermostat to my wifi

• 
  Jamie Grierson (@JamieGrierson) reported 44 minutes ago

  @googlenesthelp Hello, I'm hoping you might be able to help me with an issue I have with my new Google Nest learning thermostat. The device is functioning via the Nest app, no issue. But I can not get it to appear in the Google Home app, in order to operate it with voice command.

• 
  Oh Steve 1683 (@SteveO1683) reported 45 minutes ago

  @googlenesthelp Can I get a case open to assist with visitor announcements and familiar face detection not working? I do have the Nest Aware Plus subscription.

• 
  Argh (@Argh11320920) reported 50 minutes ago

  @googlenest Have you ever used your web interface to view security incidents for older Nest cameras? No way to get a photo. No way to pause at exactly the moment something happens. Clip feature is limited. It's an unbelievably bad interface that hasn't changed in years. Why?

• 
  Christopher Anthony (@chris122380) reported 51 minutes ago

  @googlenesthelp I charged it over USB and it appears to be working. I'm unsure why I all of a sudden start having to charge it after a power outage when I never had to do it before.

• 
  PiipCar.com (@HolyQuranApps) reported 57 minutes ago

  @googlenesthelp Gmail account has been blocked, And I don't know why, And I need to access it because I have a lot of work information that I worked hard on. Please I need help as soon as possible.

• 
  c (@Soichockey) reported 60 minutes ago

  Some days technology sucks. Wasted an hour with @googlenest support with one guy actively yelling at me for asking questions just to be told they couldn't help me. What's another good smart thermostat?