Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (16%)
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Website Down (12%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laurel |
Website Down | |
 Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Pants Petano
(@njlimetfan) reported
from
Scotch Plains, New Jersey
@Google @googlenest had a free year sub for nest aware, received an email offer for 1/2 price year sub. Paid and lost my free year sub. Now the won't revert it back or add the time on my new sub. How does that make sense? Why would I lose my year sub, should they combine? Help!
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SouthPlank
(@southplank) reported
@ABMMikeMendes @googlenesthelp I'm having the same problem. Phone app connects, the hub says nest is not available. Started about 30 minutes ago after changing screens on hub
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Manji
(@Manji2501) reported
@googlenesthelp I know how to turn then off so It goes bad, the main way I do it is to click on the camera icon from home and hit the 3 dots on the top right and hit tuen off all cameras, but there are one or two that don't turn off, they switch to live feed.
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Michael Mendes
(@ABMMikeMendes) reported
@googlenesthelp To best specific, the error message we get is "sorry, it looks like nest is unavailable right now".
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ʞooן noʎ ǝpɐɯ
(@lrichardson727) reported
Migrated @googlenest to @Google cuz the thermo had to be fully reset & no longer worked w #GoogleAssistant. Lost #NestAware 1st Gen with no way to get it back. Now cost is OVER DOUBLE to get back the 24/7 recording on my doorbell. WORST MISTAKE EVER and I'll be switching services
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Cheema22
(@Cheema28847035) reported
@googlenesthelp Hello my nest is not connecting to my Wi-Fi anymore it was working fine and last week it lost the connection and then I tried everything I could. Need help!
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Sam
(@running_man_sam) reported
@googlenesthelp In its current location? It's been on the desk for a year without any issue what so ever, mic working and responding fine. Tried a different outlet and also a different cable.
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***
(@Lenodski) reported
@googlenesthelp To power down and reboot. Help!!
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Sebastien Aubouin
(@SebastienAuboui) reported
@googlenesthelp My 3rd Gen Google Nest Learning Thermostat can no longer detect any wireless networks. Did all the obvious steps, reboot router, reset thermostat, manually enter network into thermostat. Please help. TY!
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Milad
(@MiladDarvishi1) reported
@googlenesthelp Unfortunately, it is all false promises, sending refurbished and faulty nests and charging money for that. It has been a long time that my issue has not been addressed. I expected google should have been better.
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Kevin
(@niveknonrev) reported
@googlenesthelp Restarting the router didn't do anything. Restarted the thermostat and nothing happens. I did another reset to factory on the thermostat, it was able to see the network and connect. About an hour later it showed offline in Google home. Checked the thermostat -no networks
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Milad
(@MiladDarvishi1) reported
@googlenest can you get your productive colleagues to help me with my issue. It has been a month. And the outcome of that has been only you getting 200 dollars from me for nothing. In general, the customer service seems to be acting worst compared to Amazon and Apple.
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Jonathan Keslin
(@decompiled) reported
@googlenesthelp I've got a Google WiFi (pre-nest) system that I love, but it's started to randomly glitch lately. Every several days devices lose connection and the main point needs to be power cycled to fix. App says all is fine and lights are normal. Can you help?
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Debi Meinwieser
(@DebiMeinwieser) reported
@googlenesthelp My doorbell is still peeling! You refuse to help.
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Kevin
(@niveknonrev) reported
@googlenesthelp It happens about a week or 2 ago. I got it back online but like I said it keeps going offline and then sees no networks untill a full reset. No code other than no WiFi connection/offline in Google Home
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BRANDON
(@BdotMARTIN) reported
Its so much **** I wanna get for my new place, starting with the @googlenest Thermostat & Doorbell. Hmmmm these would actually be nice birthday/house warming gifts.
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Jorsh
(@Pyronius1) reported
@googlenesthelp There seems to be a huge issue with Google Wifi/Nest pucks resulting in thousands of users experiencing daily severe slow downs until they restart their primary puck. The issue appears on forums for the last 7 months or so. Is there a fix coming for this?
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Michael M.T Spartan
(@MT_Spartan) reported
@googlenesthelp This keeps happening a lot, I’m always closer to the Google home when connecting bluetooth, but I want to know what causes the issue why it keeps disconnecting my device. it wasn’t like this in the past years
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Christopher Anthony
(@chris122380) reported
@googlenesthelp No help codes or messages. The last power outage was a few weeks ago. No HVAC work. I did charge the thermostat over USB and will see what happens from there (never had to do that before).
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Dan The Man
(@danism28) reported
@southplank @ABMMikeMendes @googlenesthelp Same issue here. I rebooted the hubs and I get the same error message that "Nest services are unavailable". Works fine on the app. Internet and wireless network is working fine.
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Michael M.T Spartan
(@MT_Spartan) reported
@googlenesthelp It’s just a Google home, I paired Bluetooth from my iPhone, but for some reason it lags and disconnects automatically that I have to keep connecting this again. I also sent feedback about the issue
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richard juricic
(@RichJuricic) reported
@googlenesthelp what can I do since my Nest thermostat has lost wifi and rebooting didn’t help?
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Luther Gamble
(@macklin_way) reported
Is it me, or is the @googlenest app terrible and unreliable
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Jeff Tolson
(@jeff_tolson) reported
@googlenesthelp No message or help code. I just woke up one day and it say the device was offline. Hadn't ever had any issues or changed anything. Now it won't find ANY network. The device is about 5 feet away from my router.
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***
(@Lenodski) reported
@googlenesthelp Hi - there haven’t been any known power outages. I have looked on my google home app as well as NEST app and both are showing the thermostat as “offline”. I can’t see how else to reconnect device? I’ve tried turning the thermostat off and on again (by pushing in until it appears
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Chad Schmidt
(@chadschmidtyy) reported
@googlenesthelp This has been happening for roughly 2-3 days. The same problem still persists. I have a Nest Pro, model A0013.
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Mohan Kumar
(@mkmrsingh) reported
@googlenest i have a serious issue with my G home mini. It’s Bluetooth keeps disconnecting from my iPhone in middle. Which is very annoying while playing some video or song. Do we have any solutions? Or time to switch?
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Michael M.T Spartan
(@MT_Spartan) reported
@googlenesthelp Hi, My Google Home keeps disconnecting bluetooth every time when I connect from my device. Please Help how I can fix this issue
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Colin Coule
(@colincoule) reported
@googlenesthelp Could you help me? Im really annoyed with the Nest stuff. >:( Camera wont display longer then 20 secs on Nest hub and then it says: Camerafeed is not available.
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Jeff Tolson
(@jeff_tolson) reported
@googlenesthelp Hi, my nest thermostat recently stopped being able to connect to or find any Wi-Fi networks just after its warranty ended. I have followed all troubleshooting steps. Are you able to help get me a replacement?