Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (41%)
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Website Down (22%)
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Online Features (14%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Pier-Luc Brault
(@plbrault) reported
@googlenest Thank you for your prompt response. I reinstalled the app and cleared the cache, then I proceeded to factory-reset one of the speakers again before going through the setup process another time. Unfortunately, the issue is still present.
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lauren llorente
(@Lauren32211916) reported
@googlenest my router is upstairs in the living room and i’m in the basement, but i’ve never had a problem with that before. i’ve tried to redo the google with lights, make sure govee works with google, i have no idea what it is
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DasDatGuy
(@beckfordjr) reported
@googlenest How do I disable waiting 2+ hours for my house t come to temp? Please help! It is 21˚ and the house feel like maybe 30˚!!!!
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Jamie Cashin
(@va3jme) reported
Who says big companies are faceless... Thanks to @googlenest who has been working with me for several days now to diagnose this issue... It is now working. I did end up rebooting my entire house... Literally... turned off the main breaker
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dogmom
(@Kaedenny) reported
@googlenest There was no issue with deadbolt alignment per the locksmith and it was not impeded in any way. The mechanism that turned the lock just died.
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Christina Novak
(@ChristinaNovak_) reported
@googlenest I've tried 3x to sort my Nest issue and 3x I have been cut off and no one calls back even though they have my information 😡
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Connie Powers
(@Consuelachacha) reported
from
Galway-Cavendish and Harvey, Ontario
@googlenesthelp my one year old nest thermostat refuses to find my network. All other devices work and router is working. This nest thermostat needs to be replaced. I would appreciate some help.
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dogmom
(@Kaedenny) reported
@googlenest No, it was a product issue! The WiFi has not changed! The batteries were fully charged and new! The mechanism that turned the deadbolt failed. When attempting to unlock with code or App put it in a deadbolt is stuck state.
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michelle loura
(@louramichelle) reported
@googlenesthelp No we have not changed anything same Internet same router have not moved just all of a sudden it quit working you guys had said on your Help page online you were having technical difficulties back in November so we waited but it just will not come back.
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Pier-Luc Brault
(@plbrault) reported
@googlenest I am using a Home speaker from 2017 and a Home Mini from 2018. Both started acting up about a week ago (saying "There was a glitch..." once in a while) so I power-resetted them yesterday and now they are saying they are not setup yet even after completely reconfiguring one.
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Maarten Van Aerde
(@Bambin00) reported
@googlenesthelp - 1 of my nest protect smoke detectors can not be coupled to my account. 2 are fine, the 3rd one is always “error P017” - what can I do?
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Nicolas Martin
(@nicomartin410) reported
@googlenest Thanks no help needed but it would be fine if routines were defined by home and not by account
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Artem Pronichkin
(@pronichkin) reported
@ericlaw @googlenest I have a Windows Phone. Will it help?
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mehdi hilli
(@mehdi_hilli) reported
@googlenest Hello. Yes I just bought the camera and I noticed there is no noise at all. So I put the camera to my ear and I could hear a faint noise. I tried changing the microphone sensitivity but it did not help. Does this mean it is faulty? Or is this how it is always?
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Gina Kaz
(@GinaKaz) reported
@googlenest our nest router keeps disconnecting from the internet, we’ve contacted support multiple times with no resolution, we need internet. HELP!
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Alpha Wong
(@alphawong_hk) reported
@googlenest Dec 2020 same issue. After few pair and unpair and it Malfunctions
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Nicholas Lenzi
(@nicklenzi) reported
@googlenest Sure. I’d love for the song to be skipped and not played until after Christmas. Might need help from Spotify though.
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Andrew Armer
(@AndrewArmer1) reported
@googlenesthelp Your support is terrible. My family has had an issue with the Google nest for over two weeks, and your support continues to not respond to our inquiries. Based off of my own research, we need a new router. Do your job, and get back to people when you say you will.
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Bryan
(@bryanrubenstein) reported
@googlenesthelp These detectors cost hundreds of dollars. Now they are all trash. Reuse before recycle. Do not make more garbage. Did I mention these are the most expensive detectors available?
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rlindsley
(@rlindsley) reported
@googlenest Yes. I have uninstalled and reinstalled. Chromecast is plugged directly into tv via hdmi. Sound bar is plugged into hdmi/arc port. I had the same issue with TiVo 4k Steam. Think it’s a problem with HBO app.
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PẠƦŁẠ¥ 🅓🅒
(@ParlayDC) reported
@googlenest Still not working
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Björn Laget
(@Beejay_A2B) reported
@googlenesthelp hi, there’s not much to be found about the N9 error online. Do you have a phone support number for Belgium? Problem is that the heat link won’t connect with the Nest 3rd Gen thermostat. Factory reset with both didn’t do the trick.
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Chris Brown
(@chriswho) reported
@googlenest Aside from laughing at it and turning it off and on (unplugging it), I haven't tried to troubleshoot. Since it heard right, I figured the problem was in the cloud, not the hardware.
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Gina Kaz
(@GinaKaz) reported
@googlenesthelp been dealing with customer support for months now. Still no resolution for my router that keeps disconnecting from the internet. I want to be refunded for this **** equipment that doesn’t work.
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J. Kelly
(@jackieayres) reported
@GoogleNest just guessed the music I wanted to play on the app I wanted to use before I could say anything but “Hey, Google, play...” WTF 👀
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JW
(@jburris69) reported
@googlenesthelp is there an issue? My cameras are not working
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Deepak Kukreja
(@Deepakkukreja19) reported
@googlenest I have answered everything on FB support chat..but noone is replying and solving issue
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JW
(@jburris69) reported
@googlenesthelp My nest is still not working
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William Chard
(@williamchard) reported
@googlenesthelp hey after the outage my nest learning thermostat lost The ability to find my home wifi. I rebooted it, reset it, rebooted my nest Wi-Fi, rebooted the modem, and did that a second time. What can I do to help get my thermostat working again?
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Anantha Shayana. D
(@RAYSITI) reported
@googlenest I've reset the device / the language settings multiple times from the mob app. Only thing that stops it from switching back to Hindi is to set the primary language to Eng-UK and not Eng-India. Once I switch back to Eng-Ind, the problem's back.