Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (39%)
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Website Down (22%)
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Online Features (17%)
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Device Failure (10%)
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App Crashing (7%)
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Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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It's actually quarantine
(@its_Lorraine91) reported
from
Manchester, England
@googlenest @THOMLS I'm having this issue as well
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Chris Tofts
(@chris_tofts) reported
@googlenest W5 error on thermostat - tried reset, router reset, alternative SSID. Thermostat does not see any WiFi networks. Everything else in house still connected to WiFi.
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Ross Simon
(@Ross_Simon) reported
@googlenest Hi, I really hope that the functionality for netflix can return as that was one of the draws in the first place to the Chromecast with Google TV. Also do you know if they can fix that bug of slingbox showing up when searching, even when it's not selected as one of my providers?
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Matt Jones
(@maffrj) reported
@Lauren76821 @googlenest I've managed to get it to cast to an old Google Home Mini, and can play fine through a Bluetooth speaker, but I've still got the original problem, and my wife is having the same problem with her iPhone playing Spotify through her Airpods. Definitely a @SpotifyCares issue I'd say.
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Lauren
(@Lauren76821) reported
@googlenest @SpotifyCares is this an issue with Spotify?
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Matt Jones
(@maffrj) reported
@Lauren76821 @googlenest For it to be affecting my Chromecast Audio as well as your Nest it would appear to be either an issue with their software, or with @SpotifyCares
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JaZz
(@jjjjreilly) reported
@googlenest my nest mini keeps flicking to the next songs from my spotify by itself, please help. i have factory reset it but that didn’t help.
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Darren Carlson
(@darrencarlson_) reported
@googlenest I’ve managed to fix the issue, it was a resolution problem. Thank you so much for your message
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eves 🦋
(@sliggle) reported
@matt_elen @googlenest Thanks! Was trying to find a sign of it being a general problem everywhere. Seems to be working now for me I think.... Don't want to jinx it!
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Abid Chaudhry
(@abidc) reported
@googlenest Referencing case ID 7-884800002972, we need to replace a broken charger cable, have receipts, still under warranty but don't know where to go to get the cable? What should I do?
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Fantome
(@fantome_dnl) reported
@googlenest Sorry I spoke too fast... The problem is back after 5 minutes... I think it comes from Spotify
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£ord $hillink of OK;LG
(@shillink) reported
@Lauren76821 @googlenest Same problem for me too. Spotify was down for a while but is back on. Now I can’t cast to my Nest without it skipping every song.
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Mark Dixon
(@dixon_mark) reported
@googlenesthelp I have been trying to return the thermostat that you said would work. Your recommended Nest installers don’t respond. The system won’t work with my central heating system as you said it would. Your help centre is terrible and phone doesn’t connect. Pissed off!
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JJ
(@Doyklr) reported
@googlenest Started 2 or so days ago without warning. I've tried unplugging it and plugging it back in but Still doesn't work. Only seems to be Spotify that's broken on my Nest at the moment but works fine on my mobile 😒
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Gavin Tillott
(@gavinelli77) reported
@googlenesthelp Hi, I have a broken Nest Heat Link to send back, where do I send this?
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𝕽𝖆𝖎𝖓(𝖊𝖗) 🍁
(@ErBett3r) reported
@googlenest My TV is always linked to my GNH. I have tried with Google Assistant via phone, the same issue still persist.
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Graeme Hutchison
(@gdhutchison) reported
from
Fleet, England
Been working from home for 11 months now and my @googlenest Learning Thermostat hasn’t learned ****. My house is freezing.
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Matt Jones
(@maffrj) reported
@Lauren76821 @googlenest Hi - same problem here but with Chromecast Audio.
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THOM✌🏼
(@THOMLS) reported
@googlenest It’s okay, think Spotify is down when playing on Google/Alexa but the wonderful @Hudski79 suggested I connect my phone by Bluetooth instead and it’s working
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mateus costa
(@mateus84) reported
@thetoftcroft @googlenest I have the same problem, and they don't help in nothing, unbelievable!!! Ecobee its much better i just get at Costco por 139,00 and the service its much better.
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The Toft Croft
(@thetoftcroft) reported
@googlenest W5 error on thermostat - tried reset, router reset, alternative SSID. Thermostat does not see any WiFi networks. Everything else in house still connected to WiFi.
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Linde
(@lindestevens) reported
@StoolAtTheEnd @googlenest Is this fixed? I have the same problem
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Abid Chaudhry
(@abidc) reported
@googlenest @googlenesthelp how on Earth can I find a replacement charger cable for my Nest Home Max? I'm unable to find this information anywhere and it's incredibly frustrating. I didn't have this issue with Amazon's support. Please help.
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Matt Elen
(@matt_elen) reported
@googlenest @lindestevens I'm getting the same issue too. If you need more dets my DMs are open too
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Fantome
(@fantome_dnl) reported
@googlenest I spoke too soin, the problem fixed for 5 minutes but it doesn't work anymore
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mateus costa
(@mateus84) reported
@googlenest THE WORST SYSTEM EVERRR,DOOOO NOOOOTTTT BUYYYY ,I COSTUME SERVE ITS EVEN WORST, VERYYYYY BADD ,I TROUGH 219,00 DOLLARS ON GARBAGE..........
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Zarhf
(@GrasYohann) reported
@googlenest Hi ! Not so many so far. As the message displayed says that it is a connexion problem, I tried switching from WiFi to cellular data. I will try rebooting my smartphone now.
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JaZz
(@jjjjreilly) reported
@googlenest @lindestevens mine too, same problem :(
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It's actually quarantine
(@its_Lorraine91) reported
from
Manchester, England
@googlenest @THOMLS Exactly the same issue. @SpotifyUK plays fine on my phone but keeps skipping as soon as I connect to my Nest Mini 2nd Gen
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Lauren
(@Lauren76821) reported
@googlenest when I play cast Spotify from my phone to my nest it skips each song in a playlist after 1-2 seconds. Doesn’t do it when playing on my phone. The connection is good. Can you help?