Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (37%)
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Website Down (23%)
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Online Features (21%)
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App Crashing (7%)
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Errors (7%)
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Device Failure (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in | |
| Boston |
Sign in | |
| Ithaca |
Website Down | |
| Dallas |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Luke Robinson
(@LRobinson_HBS) reported
@zedsmiles @BBCRadio3 @googlenest Same issue, no BBC stations are working on any of my Google speakers
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Werewolf Bar Kochba (Spooky, Scary, Revolting)
(@dickius) reported
@googlenesthelp why is the Nest thermostat so bad at doing its only job?
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Ailsa
(@Aliceallsorts1) reported
@googlenesthelp Hey, thanks for responding so quickly. It’s a 3rd gen Nest learning thermostat. I’ve gone through the troubleshooting for the screen being off but with a green light showing (pressed down for 10 seconds), and nothing. The display is completely off and unresponsive.
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Ranzblade_09
(@ranzblade45) reported
@googlenesthelp Yes, I have a 1st-generatiom Google Nest Display & I had bought the same from the United States but I currently reside in India. I tried factory resetting the Google Nest but yet it doesn't solve the issue. I also tried unpairing my phone and repaired it but still doesn't fix.
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Jeff Averick
(@javerick6272) reported
from
Marblehead, Massachusetts
@googlenesthelp I have 4 nest thermostats. Just 1 of them can no longer find my Wi-Fi network. The other 3 thermostats and all other devices in my home see the Wi-Fi network. I tried entering the Wi-Fi manually, resetting the thermostat, and rebooting my router. Help!
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Chris Graves
(@Chris3Graves) reported
@googlenesthelp we are now 4 days without heating or hot water because of a problem with our nest thermostat and still waiting to even speak to someone. How long does your customer service take to begin?
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Victoria Massy
(@massy_v) reported
@googlenesthelp my google nest is not connecting to any wifi network l. I have reset it several times and nothing seems to be working. Help!
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Robert bush
(@Robertb51426571) reported
@massy_v @googlenesthelp Hi I think there's a good chance of Fixing that and Recovery, I suggest you reach out on *𝐖𝐄𝐁𝐂𝐑𝐀𝐂𝐂𝐊𝟏* on Instagram He helped me to Fix mine Few hrs, so that's pretty much the only viable option you've got amongst others, I hope this helps.
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Chance (but spooky) 🎃
(@chancethedev) reported
from
San Diego, California
So Google “updated” the @googlenest with the Snow model and the entire experience is so bad. Laughably much worse that what it supposedly replaced. Both hardware & app are less intuitive and more confusing to use. Would love to have been in the room during that design process.
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Jools W
(@Burryshmee) reported
@zedsmiles @BBCRadio3 @googlenest Same here, BBC radio does not play on my Nest Audio (but strangely works ok on my Nest mini). Any help would be appreciated. Rebooting doesn't help. All other radio stations are fine.
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stayasleep
(@themarkofcurse) reported
@stefanamuller @googlenesthelp Same exact issue tech support was no help 48 hours later still trying for a warranty replacement that they think robbing of us of a thermostat is good customer service
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Zed Brown
(@zedsmiles) reported
@BBCRadio3 & @googlenest for some reason, since 4 Oct, none of the BBC radio stations stream on Google Nest devices. Just silence. Per Nest's support centre, it's a BBC server issue. Other users have reported the issue starting the same day. Is there fix in the works? Thanks.
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pk
(@themovieguy73) reported
@googlenesthelp No error. It just asks me to log in over and over.
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Robert bush
(@Robertb51426571) reported
@Matty__Roy @googlenesthelp Hi I think there's a good chance of Fixing that and Recovery, I suggest you reach out on *𝐖𝐄𝐁𝐂𝐑𝐀𝐂𝐂𝐊𝟏* on Instagram He helped me to Fix mine Few hrs, so that's pretty much the only viable option you've got amongst others, I hope this helps.
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GR Soria
(@grsoria) reported
@googlenesthelp Hello support Pros! My thermostat Display-3.6 decided to stop detecting any Wi-Fi signals. Router and thermostat resets didn’t help any. All other devices on same Wi-Fi are working correctly. Can someone please reach out with next steps. TY!!
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Robert bush
(@Robertb51426571) reported
@lesliehoward @googlenesthelp Hi I think there's a good chance of Fixing that and Recovery, I suggest you reach out on *𝐖𝐄𝐁𝐂𝐑𝐀𝐂𝐂𝐊𝟏* on Instagram He helped me to Fix mine Few hrs, so that's pretty much the only viable option you've got amongst others, I hope this helps.
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Randy
(@RandyNeu) reported
@CanaryMediaInc @googlenest Does subsidizing Texas wind really help me in Wisconsin
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stayasleep
(@themarkofcurse) reported
@googlenesthelp awful service day 2 getting a warranty replacement on your lemon thermostat while lied to and mistreated by ur “professional” outsourced help
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Stefana 👩🏻💻☕️☁️
(@stefanamuller) reported
@googlenesthelp my nest 3rd gen thermostat recently decided it can’t find wifi. Tried a reset of both nest and router. No dice. Help! It’s gonna get cold in NY soon… can’t turn the heat on!
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brenda
(@brenda87947812) reported
@googlenest I got a new ac system yesterday and now my app will not work … thermostat works but app says offline and on thermostat it says low battery on app
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CDK
(@CDK16471155) reported
@googlenesthelp Wi-Fi on one of best devices died. It cannot find any Wi-Fi. Tried rebooting ans resetting Nothing worked. Please help
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stayasleep
(@themarkofcurse) reported
@googlenesthelp @javerick6272 Same issue. They are lemons flat out. Good luck with warranty
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HiFiMan
(@HiFiMan5) reported
. @googlenest @googlenesthelp UK user. I suddenly can't hear BBC radio stations. All other stations OK. BBC radio stations on Alexa are OK. Have rebooted Nest, no difference. BBC radio on mobile app OK (BBC Sounds) (on same wi-fi) Please help.
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Jes Us
(@JesUs70900786) reported
@googlenesthelp Your Home app is horrible, too many glitches, only records events, and it's slow with fast internet. Have a Nest developer go and fix it or just let the Nest app connect new cameras instead of google Home...
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JAY Da Pree
(@james72106874) reported
@googlenesthelp Hello, my nest thermostat isn’t connecting to the heat link. For the last 2 days I have tried all the troubleshooting steps advised. Please help
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Robert bush
(@Robertb51426571) reported
@tylerwolf2000 @googlenesthelp Hi I think there's a good chance of Fixing that and Recovery, I suggest you reach out on *𝐖𝐄𝐁𝐂𝐑𝐀𝐂𝐂𝐊𝟏* on Instagram He helped me to Fix mine Few hrs, so that's pretty much the only viable option you've got amongst others, I hope this helps.
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Rachel Linton
(@xRachelhoggx) reported
@googlenesthelp my thermostat has stopped working saying no power code H72 tried resetting etc but still no heating after 2 days. Can someone help.
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jbatt
(@jbattinieri) reported
@googlenesthelp I cannot get my Nest Protect to connect. The app shuts down when I get to the connect to Nest-xxxx Wi-Fi
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Kristi Farinelli
(@kristifarinelli) reported
How loud do complaints need to be for @googlenesthelp to let us view/manage new #NestCam devices in the Nest app/service until the @madebygoogle Home app is worth using? They should trash the awful Home app and expand/rebrand the lovely Nest app, not the other way around 🙄.
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Nick Hague
(@haguey) reported
@zedsmiles @BBCRadio3 @googlenest Hi - I have the same issue, can’t play any BBC radio station on one of my Nest Mini speakers - I do have one other speaker that does work though. I have tried a factory reset with no joy. System firmware version : 250118