Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (44%)
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Website Down (21%)
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Online Features (10%)
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App Crashing (10%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chepstow |
Sign in | |
 Lincoln |
App Crashing | |
 Tequisquiapan |
Sign in | |
 Rödermark |
Errors | |
| Katy |
Device Failure | |
| Ashburn |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Armando
(@atHuracan) reported
@googlenesthelp i never noticed the issue until today, and yes i have a subscription.
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Brian Amarnick
(@sugarbone4life) reported
@googlenesthelp All of our products are offline in the app however they are showing as connected to our WiFi. How do I resolve?
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Tom
(@tommydublyou) reported
@SteveO1683 @googlenest @madebygoogle Change of name. Same **** support.
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Mike Johnson
(@mikejmedia) reported
@googlenesthelp Have problem connecting my Nest thermostat to my mobile phone. Would like to talk to an actual person please. What number do I call? In UK
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Trey
(@tr3yg12) reported
@googlenest Hey @googlenest it’s been over a week and this still hasn’t been resolved. Pls fix! #alliwanttodoispay
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Raz
(@Razmataz38) reported
@googlenesthelp Completely awful service from customer support. One of the cameras has been offline for several days with countless lengthy phone calls and no resolution. What can be done about this?!
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Krysten
(@WeirdGirlBlog) reported
Ha, @TwitterSupport banned me because I dared to share that @googlenest sells subpar products with TERRIBLE customer service. My pipes are FROZEN in my house because my Google Nest died in the middle of a Wisconsin winter. It's -20 out! WTF!?!?!?!
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Zoya
(@tfazure) reported
@googlenesthelp why did my Nest screw up my furnace today after your update. Emergency call to my HVAC guy on the coldest day of the year only to find out all his customers today had same problem. Unplugged Nest and put old thermostat on and heat works. WTF?
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skeeter7544
(@skeeter7544) reported
@googlenesthelp I have a gen 3 nest and the wifi chip is not working. It cannot find any networks in the area when we know there is available networks, and then it gets stuck in search mode. Please help!
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Tim Ryan
(@TimRyan8888) reported
@googlenest long time user and since Google bought Nest the nest camera aware product has gone down hill. Bring back continuous video storage please.
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Andrew
(@realandyrosser) reported
@googlenest @madebygoogle I hope it improves your customer service which in my experience is diabolical. You have no regard for your customers who have broken Nests with cold homes whose systems you fail to replace
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Michael Beck
(@MichaelRBeck) reported
@TuneInSupport @tunein This will likely be a @googlenest issue, but maybe your team can nudge them to look into it on their end.
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Cazz
(@carynfor) reported
@googlenest problem connecting to cloud - this error msg still has not been resolved
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Chodie Foster ✊🏿✊🏾✊🏽#BLM
(@AugustOtter514) reported
Finally installed a @honeywell Lyric I received from @Feryl now that we're renovating the house, and I can't finish the setup because their service is down. It was like this 18 months ago when I tried too. Not a good impression. Debating getting a @googlenest if this persists. 😒
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George Jayasuriya
(@GJayasuriya1) reported
@googlenesthelp Nest IQ Outdoor camera has been stolen while offline. I need advice please.
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Randy Robbins
(@randybrobbins) reported
@googlenesthelp all of a sudden My nest thermostat will not connect to my WiFi network. Please help!
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Jackie Avery
(@javery8) reported
@JakeEchanove @googlenest @honeywell I had one at my condo, and had no issue. One unit had the MAC mislabeled. The other has a physical defect preventing the professional from installing it properly. 2 out of 3 is not a stat I would be confident with. I don’t want to have to go through this setup process again. EVER
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Lexi
(@Red_Pant5) reported
@googlenesthelp Since I upgraded my broadband to fibre and my router went from Sagemcom to Zyxel I cannot get my Nest to link to the new wireless network. I have tried both the 5G and 3G network broadcast on the unit, power cycled, reset my mobile network settings. Help!
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LazyProducts
(@lazy_products) reported
@googlenest what does “away” mode actually do? I can’t seem to find a straight answer in any of the help articles. I don’t care about how nest automatically figures out away. I want to know what happens when I set away manually.
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Lee Melton
(@leemel) reported
@googlenest is there an issue with the nest thermostat syncing usage?
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JustPixilated
(@JustPixilated) reported
@googlenest @googlenesthelp respond to my DM it is a serious problem that you need to fix
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LazyProducts
(@lazy_products) reported
@googlenest Did you even read my message? I’m not interested in how “away” is enabled. Can you please tell me, in plain English, what “away” actually does???? I’ve read the article you sent carefully and it doesn’t help.
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Bert Sawicki🤙🥩☕️🥓🍳🍗
(@Bertleman) reported
@googlenest my nest stopped connecting to WiFi. I followed all the steps but it still won’t connect. Please help
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Cross
(@iammoonified) reported
@googlenest I need help!
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Aneesah M.
(@justaneesah) reported
@googlenesthelp please help. I have been chatting with various reps since December trying to resolve an issue. It makes absolutely no sense that I am being redirected repeatedly this cannot be the way your intend to help your customers.
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Will
(@jwwe11) reported
@googlenesthelp They say it was fixed but my nest mini still not working. Still getting that message on voice commands. Trying to turn off my lights with my voice. Always worked til about 3 days ago. Google says the 'device not set up yet'
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Cross
(@iammoonified) reported
@googlenesthelp I need help with my Google home nest hub, for some reason everytime I try to do something like voice match it keeps saying something went wrong please try again every Day!!
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Manon
(@manonnus_) reported
@googlenest hi! I'm still with a broken thermostat, I've contacted Google multiple times.... Help
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Joe Dwyer
(@thejoedwyer) reported
@googlenest It has been happening for the past month. I changed the smart adjust setting on the app but the problem persisted. Your support team said “sometimes it’s better to make the change on the thermostat”. That is not smart, acceptable, and is putting all your customers at risk
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Derek Adams
(@delzhand) reported
@googlenest It's happening again. The lights got turned off at the switch then back on, now they're unresponsive. No message this time, just an error chime. "Sync my devices" doesn't help.