Google Nest down? Current status and problems
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
- Sign in (39%)
- Website Down (21%)
- App Crashing (13%)
- Errors (11%)
- Online Features (8%)
- Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tampa
|
Errors | 2 days ago |
|
Escondido
|
App Crashing | 5 days ago |
 Chepstow
|
Sign in | 20 days ago |
|
Lincoln
|
App Crashing | 20 days ago |
 Tequisquiapan
|
Sign in | 23 days ago |
 Rödermark
|
Errors | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Fisher (@rafeagle) reported@googlenesthelp problem with nest doorbell. Wiring has been checked by nest installer and he says it’s the camera. Constantly shorting
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Alfred (Al) Dixon (@aldixon) reported@googlenesthelp When there is a power surge some (2 out of 4) of my cams go off line and stay off line from the WiFi. One that is off is only 20 feet from the WiFi modem. The big issue is they are 3000 miles away! Any ideas?
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William Prince (@iamwillprince) reported@googlenesthelp Hi Nest Help, my Nest Hello wired Doorbell seems to have bricked itself. It went offline at 03:30am; it has a small solid green status light, but no light around the doorbell button. Turning it off/on again and factory resets are not fixing it. Help! (Please)
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Brommers (@Brommer64380981) reported@googlenesthelp Reset network, reset full thermostat, reset home WiFi network (although everything else is working), I’ve followed all your online trouble shooting. Only message is the WiFi sign and then no network in the settings menu.
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Joshua Evans (@jevo2205) reported@googlenesthelp huge corporation and your support team are awful… please tell me your social media team are more helpful! Can you help?
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MissMaryzRBlu (@missmaryzrblu) reported@googlenesthelp App is not working and can’t log in via computer either. Keep getting notices from cameras but unable to check them.
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Dorito Bandito (@1DoritoBandito) reported@electrician_247 @googlenest Yeah this one near the loft hatche, old dear said it's stopped now but I'll give it a clean hopefully sorts problem out
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Joshua Evans (@jevo2205) reported@googlenesthelp I have tried all the steps and even a factory reset with no luck. It’s obviously broken / a hardware failure. I don’t understand why it’s so painful to get a replacement 😒
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MTDomain💙😷🇪🇺🏴🇫🇷🔶🟩 (@MTDomain) reported@elisled2 @LBC DAB, Alexa, GoogleNest. Doing it by web you have to log on and it’s all rather slow and tedious compared to saying “Hey Google, LBC please”.
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Phil (@PhilAldred) reported@googlenesthelp help. I’ve been charged for a replacement faulty camera, I’ve been trying to get someone to deal with this for 3 weeks and it appears that your customer service is either incompetent or deliberately defrauding
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Dorito Bandito (@1DoritoBandito) reportedIs anyone nest smoke alarm keeping going off saying smoke when there no smoke? As my old dear one started today and keeps saying smoke when it's clear @googlenest help anyone
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Jack Cruwys-Finnigan (@jack_cruwys) reported@googlenesthelp @spinphilly Hi Google, I have this exact same issue. Brand new a few months ago. Can you help?
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B (@grossbrendon1) reported@googlenesthelp seems like nest login is not working and kicked me out. Can you fix it?
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SOFI PRINCESS (@SOFI__PRINCESS) reportedI read your privacy statement you posted yesterday about security. Is there anyway that you can go back to allowing login without a Gmail address? @googlenesthelp
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Chris Thomas (@Ct_purley) reported@googlenesthelp I’m a now disgruntled user of 8 cameras, 7 WiFi, 2 thermostat and 2 protect. Why oh why is the google home app support for nest products so awful? You can’t access protect devices, camera history features much poorer. This is really disappointing!! Please fix this
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Thatcher (@xThatcherx) reportedI think @googlenesthelp are fast becoming the worst customer support I have ever experienced. They deemed my device to be faulty over a week ago and despite chasing are still asking me to reboot it and factory reset 😭😭😭
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Craig McCurley (@Curleymac) reported@madebygoogle Surprise surprise the help and concern lead to nothing again. @madebygoogle @googlenesthelp are once again not customer focused and have disregarded the fact that Google nest life span lasted 2 years. I expected a quality product but unfortunately Nest underdelivered.
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rolltideman18 (@RollTideMan18) reported@googlenesthelp constant issues “there was a problem connecting to the best service”. Whyyyyyy
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Brommers (@Brommer64380981) reported@googlenesthelp The thermostat is 2m from the WiFi router. My other Nest products are much further away and still work perfectly. There is no error message, the thermostat just can’t find any wifi networks (living in a city that’s amazing as I can find plenty on my other devices).
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Israel Cervantes (@Isra_25) reported@googlenesthelp I moved into this home and the thermostat was there, so I became aware of the problem last month when I moved in. Router is in the same room
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Weslley Nojosa (@weslleynojosa) reported@googlenesthelp I have two google home minis and also use Google assistant on my phone. I live in Brazil and a workaround for this problem was changing my language from Portuguese to English, but now even that doesn't help. I also tried on other phones but the problem persists.
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Evan Sgarbi (@EvanSgarbi1) reported@googlenesthelp my nest stopped seeing WiFi the other day and cannot connect. I’ve reset the router and thermostat and still has the problem.
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Craig McCurley (@Curleymac) reportedAbsolutely let down by the service from @googlenest and just how unreasonable such a sizeable company can be. After just 2 years using Nest thermostat it failed due to faulty chip which controls the WiFi connection. Now I have nothing but a fancy on/off switch. Do not purchase!!
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Matt B (@measurecheck) reported@googlenesthelp Yes I need the app to stop logging me out every time it can’t get a good connection. Can your team please fix?
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Joshua Evans (@jevo2205) reported@googlenesthelp Thanks for the reply! I’ve had an issue with my thermostat for 3+ months. And I’ve reached out to your support team hoping for a resolution. It’s been a total waste of time with no resolution. It always reads 21+ degrees when in a cold room.
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David Lenczewski (@Decembersend) reported@googlenest what’s up with the dropped frame rates? Everything seems like it’s in slow motion. This happens on two different locations, this is happening in the app and from a pc
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Eli Feldblum (@FeldBum) reportedHaving my whole basement under 18" of water and losing so much of my stuff wouldn't be so bad if @googlenesthelp would just let me switch my drowned WiFi puck for another puck in the house, but of course that's completely impossible with the new Home app.
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Mark Allison (@electrician_247) reported@1DoritoBandito @googlenest Dust on the sensor maybe? We had that issue once or twice. Pretty common I think and quick clean sorts it
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David Stamen (@davidstamen) reportedat least 5x a day @Spotify crashes my @googlenest display. anyone else have this issue and/or a fix?
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Israel Cervantes (@Isra_25) reported@googlenesthelp Hey, my nest is not connecting to the internet, it won't grab any wifi signal. I've tried all the basic trouble shooting and still don't get it to pick up any wifi networks, any other help you can offer?