Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (51%)
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Online Features (18%)
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App Crashing (9%)
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Website Down (9%)
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Device Failure (9%)
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Errors (4%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Sign in | |
 Kirkland |
Errors | |
| Peoria |
Online Features | |
| Anchorage |
Sign in | |
| Seattle |
Sign in | |
| Havertown |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Waqas Qureshi
(@waqasqureshi92) reported
@googlenesthelp I’m in US. I tried following troubleshooting steps. 1) restart nest thermostat. 2) reset it. 3) searched for wifi connection. 4) also restart the router and give it a try but still having the same issue.
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Karl Johnson
(@karljohnson705) reported
@googlenesthelp My Nest Thermostat 3.0 has a w5 error and no longer connect to my home network
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Dania Movia
(@daMovia) reported
@googlenesthelp Hi, my 3rd Gen Nest thermostat has stopped working during the night. Heat link is not turning on. Checked fuse, it's ok, & went through troubleshooting guidelines online, no light coming up. Bought 3/07/20. Could you help? I'm based in Republic of Ireland.
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Oli Walsh
(@oliverwalsh) reported
@MacTechGenius @googlenest @googlenesthelp is this still a thing? Literally about to turn off all notifications because there’s no option to just disable camera offline notifications…
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Carl Schneider
(@CarlS_Matco) reported
@googlenesthelp I have a nest thermostat that can't find any networks. I have tried resetting the fiber optic modem, the Google mesh network and resetting the nest all in different orders with the same results. Please help as I love my nest products.
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Sachin Chhabra
(@sach_chhabra) reported
@googlenest I am having issues with my Google Thermostat 3 all of a sudden. It has stopped connecting to my wifi and I have tried all the troubleshooting methods but it’s still not working. This is driving us crazy !
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Sober in The City
(@ShivT1971) reported
For the love of god is there ANYONE @googlenest who knows how to fix a thermostat??? Been on chat for over 4 hours this week. Now just being ignored in current chat. This is pure hell #Google #googleisshit
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Nathan Phelps
(@EnginerdNate) reported
@googlenesthelp @engadget @TheVerge You guys have reported on the w5 error in the past. I'm guessing this is the same error without the error code. Have you had any follow-up from Google or readers on your articles about resolution for this issue?
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kyle ⛄️ | #blacklivesmatter | #stopasianhate
(@kylemoncelle) reported
@conniechung @googlenest Oh my god with three kids what a nightmare situation this is @googlenesthelp
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Francis Palma
(@Francis_Palma) reported
@googlenesthelp Hi, no change to the wifi network and settings completely untouched. Think maybe a few days, no more than a week since not working. It’s situated in main bedroom so now shines like a beacon at night. Reverted to unplugging it every evening!
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Kelly 👑
(@queen_kaatt) reported
@kylemoncelle @googlenest Couldn't help it. Wanted to make sure *someone* tried to support you. Lol.
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****** ❄️🎿⛷
(@shorn2222) reported
@googlenest I need help getting to the nest
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Fenton
(@5starpapi) reported
@googlenest Hello! I have been trying to get in touch with customer service regarding missing items from my order. No one has responded to be could you please help?
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Dave Stein
(@Dave_Stein) reported
@googlenest hey my wifi has been weird in my office. I just noticed my nest appears just flat out broken?? Took out and put back plug and it won’t light up. Google Home doesn’t detect it. It just sits on the floor in a corner. Seems crazy it broke!
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Rachel Kay
(@RLKay12) reported
@sundarpichai good morning, can you help? Struggling to get a whole £89 returned to me from @Google after a faulty @googlenest install. It's been ongoing since before Christmas but apparently noone can talk to the finance department.... Help?!
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The Chumpasaurus
(@TheGrumpasaurus) reported
@googlenesthelp Same problem this evening. The living room speakers won't stop, and won't listen to voice commands. I cannot imagine these devices controlling heat, lights etc. They're basically useless...
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Malteaser
(@Malteaser379) reported
@googlenesthelp So you accept there is a problem with Home/Away assist not working on nest thermostats? This could result in heating being on constantly even though there is no one in the house.
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Chris Olzinski
(@chrisolzinski) reported
@wxbrad @googlenest I was down in Columbia SC and saw that too! Was standing on a rooftop bar and noticed it.
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Keren Holmes
(@keren100) reported
@googlenesthelp can anyone help with Google nest mini issues. One no longer works since our move, can't be found on device utility app either.
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Carl Schneider
(@CarlS_Matco) reported
@googlenest I have a nest thermostat. It will not find a network. I have tried resetting the fiber optic modem. The Google mesh network, and resetting the nest all in different orders and still nothing. Please help.
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Kirsty Holmes
(@Kirsty_Holmes) reported
@googlenest @googlenesthelp my doorbell won’t connect. It gives me error NC009 15.5. Tried your troubleshooting online but no luck there either.
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Malteaser
(@Malteaser379) reported
@googlenesthelp I don’t need a conversation about this….You need to tell your customers that there is a problem and sort it out. I’ve already reported my issue but others reported theirs months ago, still nothing done.
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Malteaser
(@Malteaser379) reported
@googlenesthelp I have already reported this issue as have a lot of other users. We are all waiting for an update and a fix. My enquiry is currently with the senior engineer team with a 48hour response, it’s been 4 days and nothing.
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Nathan Phelps
(@EnginerdNate) reported
@googlenesthelp There is a known issue with Nest thermostat wifi chips kicking the bucket. Do you have any recourse for customers out of warranty to get replacements? A two year lifespan on a $200 thermostat is abysmal. Very unhappy.
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Fabian Milanes
(@MrMilanes) reported
@googlenesthelp I did contact support and David a representative who chatted with me wasn't able to help me. My nest is not finding any network at all. How I can get it solved? Thanks
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gibbsj
(@gibbsj) reported
@googlenest HEY Google nest, your support is SO BAD, how does anyone use your support??? I need help for an issue and I am screwed. I think I would prefer to get a refund since you can't hold up your end of the bargen.
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Peaches
(@peachoutofwater) reported
@googlenest I filed a warranty claim for a broken thermostat on December 7th. RIDICULOUS. Please contact me about resolution.
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Jeff H. 💉 💉
(@Chops1586) reported
@biochem_bri Better yet, @googlenest maybe just sent her a mini to help out a grad student?
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Laura
(@Laura_Campbell8) reported
@googlenesthelp my thermostat won’t connect to wifi and can’t even find the networks. Have tried all your steps. Please help
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C.A. Jones
(@TXstateJonesASU) reported
@googlenest @madebygoogle @Google Did the”Tell me a Frozen story” feature get removed from Google Assistant? It’s not working for my daughter tonight.