Google Nest down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Sign in (39%)
• Website Down (21%)
• App Crashing (13%)
• Errors (11%)
• Online Features (8%)
• Device Failure (8%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Tampa	Errors	3 days ago
Escondido	App Crashing	7 days ago
Chepstow	Sign in	21 days ago
Lincoln	App Crashing	21 days ago
Tequisquiapan	Sign in	24 days ago
Rödermark	Errors	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DP (@MrDJP86) reported 11 minutes ago

  @googlenest having trouble connecting more than two nest products. I have my backyard/doorbell cam working perfectly. Try connecting my nest protects and has trouble connecting through my doorbell cam WiFi. Any suggestions?

• 
  nick ⛄️ (@_nicholasrogers) reported 16 minutes ago from Swansea, Wales

  @googlenest I’ve reset and moved my wifi to a new place but when I set it up it’s still showing me as being at my old location. How do I fix this please ?

• 
  James Gavigan (@JamesGavigan25) reported 17 minutes ago

  @googlenest Yes I have gone through all the basic trouble shooting and it still doesnt work. Can you give me a call so we can walk thru other steps or send me a new google mini?

• 
  Paul King (@nopking) reported 19 minutes ago

  @googlenest question: how do I view activity my hub had from kids accessing it? They asked it something that triggered several devices to shut down. When I look at activity it's only my activity.

• 
  Thomas T. (@thacery1) reported 21 minutes ago

  @googlenest No updates? Man, between the YouTube Music disappointment, upcoming space restrictions, and overall quality decline...what happened to Google? Used to be way superior. Now barely worth paying for if the stuff needs constant maintenance/fixing.

• 
  scooby miranda (@scoobysnapstory) reported 21 minutes ago

  @googlenesthelp how about an issue with my YouTube tv that is not activated? Why am I being charged?!?

• 
  Joel Prushan (@JPrushan) reported 21 minutes ago

  @googlenest 🎶 IOT is bad for humanity🎶

• 
  Steve Klein (@shklein) reported 22 minutes ago

  @googlenesthelp USA. Tough to say for certain, but sometime around July. It still functions as a thermostat and that was ok in the summer but it has become more problematic for me in the winter as temperatures fluctuate more so I am hoping to figure out what is the issue.

• 
  Alwaystheone (@Alwaystheone_) reported 22 minutes ago

  @googlenesthelp Everytime I turn the heat on at night, before I go to sleep. I will put it on 76, when I wake up. The thermostat is turned down to 60-63. Why?

• 
  JL401 (@Jbird747) reported 25 minutes ago

  @googlenest Hi, thanks a lot for help! I tried re-installing the app on my phone, unplug the router and Chromecast and pluged them in again, still not changed the problem ...TT

• 
  Lulwa (@lullwaalhammadi) reported 26 minutes ago

  @googlenest It’s a Samsung TV and I’m using google chrome on Mac. YouTube connects fine to chromecast, but other sites including Netflix are not connecting, I get an error message of “source not supported”

• 
  Daniel H (@bakabreath) reported 27 minutes ago

  @googlenest Interesting. Different account. Factory reset hub is connected to the network but says “Problem connecting to cloud. Please try again later.” Same error I’m getting from my previous attempts with previous Gmail account. Brand new account. Everything works just fine. what’s next?

• 
  Doc (@Docsaidit) reported 27 minutes ago

  Hey @google @googlenesthelp @madebygoogle even with the bass turned down completely, my Nest Audio paired speakers still have WAY too much bass. Any way around this?

• 
  toddevans (@toddevans) reported 29 minutes ago

  @googlenest why am I constantly having a problem connecting to the nest service through the app?

• 
  Jake Garvey (@JakeGarvey) reported 33 minutes ago

  Google’s customer service is the worst I have ever experienced. After numerous calls and chats over months they have not been able to resolve the issue. @googlenest @Google @googlenesthelp

• 
  Daniel H (@bakabreath) reported 33 minutes ago

  @gmail Hi, I was told by the @googlenest account to contact you in regards to some issues I have with my account. Attempted to troubleshoot a loss of connectivity with all nest devices. Not a network problem as I could use a brand new account and get everything to work.

• 
  El Sayubu (@el_sayubu) reported 35 minutes ago

  @RyanMcKeon1 @googlenesthelp I am having the same issue !

• 
  Sean Bob (@SeanBob604) reported 37 minutes ago

  @googlenest It's working for both of us now. The point was to let you know of an issue with your systems. It was not at our end.

• 
  Guillem Roca (@6uillemRoca) reported 38 minutes ago

  @googlenest Hey @googlenest , I just found out a new issue with my Pixel 5 with the Home app. When I try to access the configuration of a device, like the Chromecast ultra, from the app it jumps to the ambient mode and doesn't let me change the language settings nor the name. Can be fixed?

• 
  bib (@timbibby) reported 43 minutes ago

  @googlenest two active devices currently Cable Modem > Single Google Wifi Router That is all. I have gone through tech support, this is a bigger issue than what they can resolve. Factory resetting each time is not a solution. This has something to do with latest firmware/priority device

• 
  Justin Merz (@JustinMerz4) reported 43 minutes ago

  @googlenesthelp @surajgaikwadg Having this same problem.

• 
  𝚊𝚖𝚋𝚎𝚛 (@garbageglamour) reported 44 minutes ago

  @googlenest Unfortunately, I don’t think it’s on your end. It only happens with the Crunchyroll app. Everything else is fine! It seems this has been an issue for years when I looked it up.

• 
  Daniel H (@bakabreath) reported 48 minutes ago

  @googlenest BTW before I forget, thanks for your help. Off to factory reset all the things. Wish me luck.

• 
  Anxious Boy (@highlandcow20) reported 48 minutes ago

  @googlenest So I have a supply chain management question. Can you give me a figure of how many units Spotify have ordered from you for their Mini Nest offer? They don't seem to know when I'll get the one I ordered 3 months ago. It might really help them if you had the numbers

• 
  Valoria (@valoria_z) reported 49 minutes ago

  @googlenest Also users should be able to configure alerting by time schedule. Enabling alerts according to the clock.This configuration should be separate from camera on/off scheduling. Keep recording but alert only during certain time of the day. Current usability is pretty bad

• 
  nwgat.ninja (@nwgat) reported 49 minutes ago

  @googlenest i have a Klipsch R-14PM connected via SPDIF to my Samsung UE55HU7505 4K television, when i tested with only the tv speakers and the issue is still there the issue started after a automatic! firmware update earlier this year will try uninstall google home, use my tablet/laptop

• 
  damn it! (@2Disabled) reported 50 minutes ago

  Wow. @pureprotein has a minor issue and sends me a coupon to replace a couple bars and more. Cool! Made in America. @googlenest breaks under warranty and @google is too cheap to reimburse me $215. Made in China Too bad Pure Protein doesn't make thermostats.

• 
  Steve Klein (@shklein) reported 52 minutes ago

  @googlenesthelp I have 2 nests learning 3.0 and they both worked for a few months. At some point the second one stopped connecting with wifi. I have tried resetting it but it always says it cannot locate networks. What can I do to resolve this issue?

• 
  Daniel H (@bakabreath) reported 53 minutes ago

  @googlenest Also is this just a step to see what the issue is? If I link with a different Google account, won’t I lose all access to my Google photos and YouTube music account (on the smart devices)?

• 
  🥑 (@Lufeh9) reported 58 minutes ago

  @googlenest Thanks, well ... when i need media alarms i put my Google Home Mini on 15% volume, but when the speakers sounds, the speakers change the volume on 40% or 75%volume. I don't know why this problem happens.