Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Online Features (39%)
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Device Failure (30%)
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Website Down (12%)
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Errors (12%)
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App Crashing (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Enid |
Device Failure | |
| San Jose |
Errors | |
 Santiago |
Errors | |
| Santa Ana |
Device Failure | |
 Redwood Meadows |
Device Failure | |
| Cleveland |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Stephenson
(@BBNcrazy) reported
@googlenesthelp hey, guys I need some help. My Nest Thermostat will not connect to my wifi after almost a year and a half of working just fine. No internet issues, all other devices are great. Can you help?
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DianaSilver
(@dianasophie15) reported
@googlenesthelp It was not heating at all. Furnace wasn’t running. That is part of my problem.
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Chris.Kilduff
(@kilduff_chris) reported
@googlenesthelp Heatlink has power supply but no lights on, can't turn heating on with button in center of unit as unit completely dead. Unit cannot be reset by any method on help pages so needs replacing. Cannot find just the heatlink to replace failed unit.
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glunx
(@Glunx123Glunx) reported
@MattJThompson @googlenesthelp Same issue on my Google home and BBC (only). My Nest Mini's all work fine.
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Marcus ******
(@marcusdiddle) reported
@googlenesthelp First time experiencing the issue, but also the first time I’ve tried. Confirmed the same issue on all 3 of my Nest Hubs. Restarted the Google Home app but no difference. Really seems like a bug within the app.
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Hughes
(@_Hughes_T) reported
@googlenesthelp your customer service is terrible
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MattJThompson
(@MattJThompson) reported
@googlenesthelp Just tried changing the default audio device on the home hub to (this device) then it will play the radio. Problem seems to be related to starting the music on the Chromecast Audio from the home hub. Hope this helps.
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Jason Smith
(@JasonSm55608523) reported
@Theshantelhear3 @googlenesthelp Michael can fix your account.. Dm him via whatsapp..+1 413-648-4152
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Imran Awan
(@imranyawan) reported
@googlenesthelp Thermostat was installed two years ago and the issue has experienced since Saturday.
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Living_London
(@James_on_wheels) reported
@googlenesthelp @weecuppatea Same issue here. Google Speaker. UK. @BBCRadio2 no sound. System firmware version: 264660. Cast firmware: 1.56.264660.
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MattJThompson
(@MattJThompson) reported
@googlenesthelp Hi. Google Nest won't play BBC Radio 2. Say "Hey Google Play Radio 2" it responds with "Streaming 88-91 FM BBC radio 2" but nothing plays, can play on phone using BBC Sounds app and cast to Google Nest ok. Based in the UK. Been an issue for about 5 days. Help!
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Marcus ******
(@marcusdiddle) reported
@googlenesthelp App is up to date (v2.44.105) on an iPhone 12 Pro Max on iOS 15.0.2 (also up to date). Also seeing other users reporting the same issue on Reddit. So I’m not alone!
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Jamie 'reech' Walker
(@re_reech) reported
Hey @BBCRadio2 @googlenesthelp - Google's Nest devices are currently not working with BBC Sounds app - no BBC Stations will play when asking it to do so. Other media via Tune In or other radio apps work fine.
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Mark Time #RejoinEU #FBPE #FBPPR
(@dojjey) reported
@zedsmiles @BBCRadio3 @googlenest Use BBC sounds on your phone to cast to your google speakers until the issue is fixed. More than likely a BBC issue.
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Maya
(@xmayamt) reported
@googlenesthelp I have the Nest Learning Thermostat , I have two of them but just the one upstairs is the one that randomly … is giving me a network problem 😫
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daniel bayliss
(@dbayliss88) reported
Still poor customer service @googlenesthelp #Badservice call your call centre for a 2nd time today. So far 2 e-chats 2 calls and an email. Still haven't got a replacement heatlink. Posted on here two hours ago and still nothing @BBCWatchdog taken 5 days and am still no closer...
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Steven Mayotte
(@stevenmayotte) reported
@googlenesthelp hey goggle. My nest thermostat is no longer connecting to my Wi-Fi network. Please help.
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NICOLA HADDOW
(@NHADDOW4) reported
@googlenesthelp my Nest Thermostat cannot connect to WiFi. Restarted etc and checked WiFi etc everything fine but this won’t connect to my WiFi!!! Help!!! It’s so frustrating, got this to make my life easier but it’s more stressful than the old bog standard programmer 😭😭😭
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Brian Feagley
(@brianfeagley) reported
@googlenest your new cameras and app our awful. The nest app works MUCH better then google home. Slow loading times, new camera only works on home and not nest like the rest of my cameras. And forget the history, just spins. Lord help me if I ever need to see the history. #google
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Sean Dalgleish
(@DalgleishSean) reported
@googlenesthelp Done that, but unfortunately the issue is present
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Major
(@BrightwellMajor) reported
In a past life i was an assistant manager Home Sales @BestBuy so please take note when I say the @Google @googlenest is by FAR THE WORST PRDODUCT I've purchased/owned in the last decade. I feel like it's ran by the same AI as in Portal. The cake is a lie, and so is this product.
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Liv
(@livphelps) reported
@googlenesthelp hi, my heat link isn’t working and I was wondering if someone could help me please. Thanks
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Trevor Christensen
(@ChainAttackTrev) reported
@googlenesthelp I just noticed it today because I turned my furnace on for the year, I am not sure how long it was an issue before today. No recent changes to WiFi, the Nest thermostat doesn’t see any networks in my neighborhood not just my router.
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Kien Tan
(@kientan74) reported
@googlenesthelp Hi Google, I have 3x 2nd Gen Nest Minis. One of them has stopped playing BBC Radio; or rather it tells me that it is playing, but is silent. Other stations work fine, and BBC works on the other devices. Have rebooted etc. Seems a common problem. Any fix please?
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dustin. johns.
(@dustinjohns) reported
@googlenesthelp Hello. I have one of the new Battery Nest Cams. At night I get horizontal scrolling lines. Are you able to help?
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Anastasia
(@case_annie) reported
The fact that I got my electric bill down from over $300/mo to less than $70 this month by installing @googlenest and cleaning my dryer vent out is insane 🤯
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Imran Awan
(@imranyawan) reported
@googlenesthelp I need some help. My Nest thermostat displays a temperature higher than the ambient temperature where its located (Hallway)
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sarah moncrieff
(@sarah_et_al) reported
@googlenesthelp @re_reech Same problem for a week with all BBC radio stations, but only on nest wifi point. Other two speakers (JBL portable and nest mini) will play BBC radio. Have re-set the point and also main nest router. I noticed before this happened BBC radio was getting slow to start after request
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Maya
(@xmayamt) reported
@googlenesthelp hi there !! I need some serious help… my thermostat randomly disconnected from wifi and keeps saying it cannot find any network.. i tried restarting, resetting… still same issue. Not even a year old! How could I get this fixed?!
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TravelingMan
(@Traveli34791922) reported
@googlenesthelp One of my cameras is constantly going offline. I've reset the camera, removed it and added it again, but still having issues. Can you help this person in need?!