Google Nest status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Device Failure (38%)
• Errors (25%)
• Online Features (17%)
• App Crashing (17%)
• Sign in (4%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Houston	App Crashing	1 day ago
Spring	Online Features	1 day ago
Houston	Sign in	2 days ago
Blain	Device Failure	21 days ago
Paris	Errors	21 days ago
Sale	Device Failure	21 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  brn (@Von_der_Land) reported 3 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable. @GoogleWifi1 I am going to keep Posting the same thing everyday and time this piece of **** breaks down for no reason.

• 
  Jimmy (@jimmy071125) reported 7 minutes ago

  @googlenest After your Gemini update to Google home everything is slow and broken. I ask for the weather and it gives me the weather for New York City. I don’t live in New York City. Asking to play Spotify seems impossible for Gemini. This update is terrible.

• 
  Ryan Malacina (@RyanMalacina) reported 12 minutes ago

  Monthly @googlenest cameras are trash post. So terrible at staying connected to the WiFi network and actually loading. What good are cameras that constantly DC or stop loading?

• 
  Connor Skorupski (@ConnorSkorupski) reported 12 minutes ago

  @googlenesthelp My account has been hacked I need to get into my account please help

• 
  Louis Glaser (@looplunchrun) reported 13 minutes ago

  @googlenesthelp service seems to be down despite your status detector saying all clear. Cannot log into account on app or web. Have tried different devices to no avail. Please help.

• 
  JOHNNYJET🇺🇸 (@JOHNNYJET3) reported 15 minutes ago

  @brian1222333 @Google @googlenest I second this. It's like they have the interns coding. Very annoyed at how crap and slow the move from nest has been.

• 
  Robert Chambers (@robbierooms) reported 17 minutes ago

  @googlenesthelp @JuliaYetter I’m having a similar issue, please help?

• 
  brn (@Von_der_Land) reported 22 minutes ago

  **** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable.

• 
  jason coyne (@thelongback) reported 25 minutes ago

  @googlenesthelp hey, I am trying to get help with a Google nest which is still under warranty that is faulty. I go warranty checker and confirm I'm under warranty and submit a claim. It just says "refresh this page and try again. Sorry, there was a problem with the form" help!

• 
  brn (@Von_der_Land) reported 32 minutes ago

  Going forward I will be using my account to cuss on @googlenest everytime it randomly goes offline. Here we go… **** YOU @googlenest

• 
  Zachary Perez (@perez_zach59761) reported 33 minutes ago

  @looplunchrun @googlenesthelp Had this issue; TysonNerd1 on X sorted it.

• 
  KariArayot כארי (@KariArayot) reported 33 minutes ago

  Since @Google tookover @googlenest the service is garbage.

• 
  Nigel Hobden (@NHNTweets) reported 34 minutes ago

  @googlenesthelp I'd prefer to keep this public so others can learn from the issue, the simple fact is Google have dropped the ball on the Hot Water side of the options in Home, scheduling isn't possible whether new or existing which makes it absolutely useless to switch form Nest to Home

• 
  Global Fcts (@globalfcts) reported 40 minutes ago

  @googlenesthelp UPDATE YOUR STATUS PAGE YOU USELESS PIECES OF ****

• 
  Prabhnoor Singh (@Prabhnoor0007) reported 41 minutes ago

  @googlenesthelp @suzfly Hi. I need help with my nest thermostat

• 
  Ryan Hammer (@RyHammy) reported 44 minutes ago

  @googlenesthelp Hello, I am currently trying to enter a Google support chat (hours 12a-1159p) but the button is greyed out & says chat not available. Just looking for help on a nest wifi point that will no longer connect, thank you! -Ryan

• 
  Melody Catchpole (@MelodyCatch) reported 45 minutes ago

  @madebygoogle So i DM you as requested but you still haven’t solved my problem - where in the uk can i get a new thermostat so i dont have to replace my whole system? Awful product @madebygoogle @googlenesthelp and even worse customer service!

• 
  Sarah Hamilton (@SarahHamil78598) reported 45 minutes ago

  @looplunchrun @googlenesthelp I encountered this issue; TysonNerd1 on X fixed it.

• 
  Brad (@BradFromFlorida) reported 46 minutes ago

  @zerohedge @googlenest @Google Probably from a couple hundred login attempts to be fair

• 
  Wayan Lee (@lee_wayan) reported 47 minutes ago

  @googlenesthelp @looplunchrun This is wrong… not working for me too

• 
  Jas Hans 71 (@JasonHanson1971) reported 47 minutes ago

  @googlenesthelp my just installed nest learning thermostat Wi-Fi is not working. It will not locate any networks. I have tried to connect from the device and also connecting via Bluetooth to the app no networks show up. I have reset the nest a couple times also.

• 
  jagadeesh (@jagadeesh1099) reported 48 minutes ago

  @googlenesthelp Case 1-9343000041461 – Chromecast with Google TV hardware failure (green lines). Support site and chat broken. Need escalation please.

• 
  Rocky Mountain Air (@2ThinAir) reported 49 minutes ago

  @WAServers @JackPosobiec @googlenest Many cameras have internal memory to store footage in the event of slow wifi or wifi outage. I'm sure Nest tells people this in their terms and conditions which no one ever reads.

• 
  andytami (@andytami) reported 49 minutes ago

  @googlenest when will you fix your terrible video playback system. I wish I never migrated from nest. No rewind from a live video? Seems archaic.

• 
  Gavin Melling (@generationgav) reported 52 minutes ago

  Looks like I'll be getting rid of all of my @madebygoogle and @googlenesthelp equipment, as Google Support is about the worst I've dealt with. Being charged double on my Google AI account and being told that nothing can be done, despite it being illegal.

• 
  Joy (@____heyjoy____) reported 57 minutes ago

  Every since I paired my Google home device with Gemini, my system has been lagging, slow and giving frustrating responses. What’s up with this?! I’m getting pissed #googlehome #googlenest #Gemini

• 
  Leslie 🏳️‍🌈 (@madetea) reported 57 minutes ago

  Hey @googlenest - your app is the worst ever. Switching to Hive immediately.

• 
  Dominick A. Scarfogliero (@dominick4233) reported 59 minutes ago

  @jp2e @verge @googlenest Oh isn’t the smart home fun! I currently only use Google Home, would adding Home Assistant to the mix help them talk to each other?

• 
  John&Neen (@john_bingman) reported 59 minutes ago

  @googlenesthelp @madebygoogle Nest down, I’m not the only one complaining

• 
  Jerry Harvard (@rentmygeek) reported 60 minutes ago

  @googlenesthelp @YORKIE007 Wrong status page.. still down.