Google Nest status: device issues and outage reports
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Full Outage Map
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Problems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
- Device Failure (41%)
- Sign in (29%)
- App Crashing (12%)
- Errors (12%)
- Website Down (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Merritt Island
|
Sign in | 1 day ago |
 Marseille
|
Sign in | 2 days ago |
|
Dallas
|
Device Failure | 8 days ago |
|
Montataire
|
Device Failure | 10 days ago |
 Kitchener
|
Device Failure | 12 days ago |
 Brentwood
|
Website Down | 17 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Meny Ventura (@IamMenyfresh) reported@googlenesthelp are y’all down in the US?
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JJH (@justinjharman) reported@googlenest what is wrong with your product? Will not let me login after restarting the app and my phone. feel super safe with your product, not working and me not being able to monitor my house.
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John (@TheKramalan) reported@sundarpichai @Google @googlenest Please read ALL the apple App Store most recent reviews over the last year regarding the garbage dumpster fire the app is with Google nest cameras. Crashes. Lagging. Spinning wheels. Freezes. I have 9 cameras all unusable. Not just me. 1 stars!
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Danny S (@mikeybye22) reportedWorst ******* humans ever @google @googlenest -- Talk about a horrible Company invading a cool Product. **** YOU GOOGLE
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PigwitFade (@sixseven7156) reported@zerohedge @googlenest @Google I think you got alot of people trying to sign in. Maybe they do that to any account seemingly getting attacked. Hopefully you get in!!
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Pri (@PrinkeetD) reported@googlenesthelp am not seeing any progress / support on my open ticket. Can u pls help
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Shaggy Scurge (@ShaggyScurge) reported@googlenest STOP ******* turning my ******* thermostat down on my ******* boiler system. #retards
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Ellen Berlin✌🏼🦞✡️🌍☀️⚾️🇺🇸 (@ellenberlin) reported@googlenest could you make it any harder to remove a NEST from an account!?? Pls help! 🙏
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scrub (@scrub_i_am) reported@googlenest @madebygoogle why am I being billed for subscriptions I cannot cancel? Unable to cancel thru Nest app, Nest website, Google Account. Says I have no subscriptions yet I’m being billed for $240. I disputed it with my CC and requested a chargeback. Can someone please figure out wtf is going on?
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Kimber (@KimberA777) reported@chiIIum @Google @googlenest MY OPINION-Actually, there is a lot more footage that won't be released due to: (1) it will not help in identifying any of the suspects (2) it's being blacked out because it shows Nancy being walked out the front door (3) it could be detrimental to the case.
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DJF (@FJO1020) reported@pir2h @googlenest Having the same issue @googlenest Second issue in as many weeks!
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TheCesarcade (@TheCesarcade) reportedGoogle’s Nest cameras has to be one of the worst security systems I’ve ever wasted money on. If you’re looking for decent cameras that’ll actually keep a record of footage for you without having to pay a subscription fee then search elsewhere. @googlenest
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UB (@theubeing) reported@googlenesthelp please help me my email account recover please Google
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✂️🧵🪡😵💫 (@tensmoonwalk) reportedNo home owners are going to see this but I am still going to scream into the void: do not replace your working but ugly 1980s or 90s thermostats for a @googlenest thermostat. They are garbage.
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Shawn Smith (@ShawnSm76068634) reported@madebygoogle @Google @GoogleNest 5-yr customer. Replaced dead Gen 3 doorbell Dec 5 with new Nest Doorbell. Dec 20: charged $180 annual; still linked to the broken one (not installed). New doorbell = unable to link. Been overpaying for worse service. Spt no help No refund.
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brn (@Von_der_Land) reported@googlenest I am so sick of your ******* so called mesh routers and pucks going offline randomly multiple times a day. **** YOU!
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Beach Cafe (@BeachCafeNYC) reported@googlenest Please do not buy these Google Nest Cameras. They do not offer live over the phone technical support. If cameras fail you’re out of luck. Terrible Service
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UYAUSSOAB, Esq. (@uyaussoab) reported@googlenesthelp @googlenest do not, I repeat do not use Google camera products. Their support used to be great they’re totally blowing me off. Frustrating because there is no other way to get help. They changed their subscription to screw the people like every other company FU!
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brn (@Von_der_Land) reported**** you @googlenest Your hardware continues to be a piece of something less than **** that it makes **** valuable.
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Angel (@AngelOf1764) reported@Gardyloo_Alert Every man should have a camera facing their door and living area, not wifi but micro sd or usb thumb drive to protect themselves from bad people like this woman. **** like @googlenest from @Google goes to from cloud and they use it for their ai and spying on you, the evil cloud
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JMB 📚🖍🍓 (@Jelly4lover) reported@googlenest Can you please help as the previous tenant has the pin for the thermostat to my heating I don’t so I cannot control the temperature or time of heating ? I have children in the house
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Judith Baumel (@JudithBaumel) reported@VerizonSupport After a tech did something to my router ("cleaned things up") all my @googlenesthelp products can't connect to home internet. I've called, gotten no help but why have you closed my case?
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Robert Chambers (@robbierooms) reported@googlenesthelp @JuliaYetter I’m having a similar issue, please help?
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Manan Patel (@MaNaN94127) reported@googlenesthelp i have google nest 3rd gen. When i bought it was connecting to wifi easily. However, all of sudden it stopped connecting. I jave tried all possible troubleshooting for the nest to connect to wifi, still cannot connect. Please help
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John (@TheKramalan) reported@sundarpichai @Google @googlenest Please read ALL the apple App Store most recent reviews over the last year regarding the garbage dumpster fire the app is with Google nest cameras. Crashes. Lagging. Spinning wheels. Freezes. I have 9 cameras all unusable. Not just me. 1 stars!
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Envelope Gravy (@dubsy54321) reported@brian1222333 @Google @googlenest Yeah the switch essentially killed my nest camera. It's always offline now.
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Audio Engineer (@aud_eng) reportedI was excited to install a new Nest 4th Gen learning thermostat to replace my ecobee which was working fine, @googlenest. The only reason I have one is remote sensors. THE NEST TEMP WAS SET TO 68 BUT IT'S STILL HEATING AT 77 DEGREES! WHY?? Do I need to have this unit replaced? I can't turn enough of this eco-garbage off. I'm smart enough to know exactly what I want to temp to stay at and not have my temperature change on it's own. Please advise, I thought we were over the frozen dead grandmas of 8 years ago.
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Joy (@____heyjoy____) reportedI’m literally about to switch out my home devices. Broadcasting messages is a nuisance! I’d rather scream and yell! I liked the system better before Google Gemini was added! They say they’re going to fix it but it’s been months now! @googlenest @Google @Gemini
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Ramesh Nukala (@rameshnukala) reported@googlenesthelp I have google mesh routers & every few months I’m having trouble with accessing internet. When I contact the customer care, only solution I get is reset router. Resulting in a new network name and setting up a new password on all the 50 +devices. VeryFrustrating
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Janet Vuksta James🇺🇸 (@janetj100) reported@googlenesthelp my cameras show live in the Google home app but upon selecting them, they just spin and black! I’ve rebooted router, phone, reinstalled app! Any help would be appreciated!