Google Nest

Is Google Nest down?

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Google Nest Outage Chart 04/25/2024 03:35

At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

  1. Sign in (28%)

    Sign in (28%)

  2. Device Failure (27%)

    Device Failure (27%)

  3. App Crashing (20%)

    App Crashing (20%)

  4. Online Features (12%)

    Online Features (12%)

  5. Website Down (10%)

    Website Down (10%)

  6. Errors (2%)

    Errors (2%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesPoteau Device Failure
United KingdomLoughborough Device Failure
CanadaBromont Errors
United StatesDallas Sign in
United KingdomHackney Website Down
United KingdomLeicester Sign in
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • hotpinkcherry charitie jane (@hotpinkcherry) reported

    @Google @googlenesthelp hello can someone help me access my gmail its important, and no your recovery page was most definitely not helpful.

  • dougransdell Doug Ransdell (@dougransdell) reported

    @googlenest Just went offline again. I don't see any status lights, but there's another camera right next to it pointed in a different direction (and plugged into the same outlet) that's online and working just fine.

  • fishcotheque VG (@fishcotheque) reported

    @injured420 @googlenesthelp I've been having a similar issue with one of my cams. The other is fine. It feels like a service issue but Nest Status is green across the board.

  • latincoffeepar1 latincoffeepartdeux (@latincoffeepar1) reported

    @madebygoogle @googlenest Customers should be aware that if the nest fails due to the WELL-DOCUMENTED w5 wifi error, only replacement options offered are: 1) An "authorization" of $130 til you get the broken one or 2) send the unit and have NO thermostat in winter until replacement shows up

  • simonrraseley Simon R Raseley (@simonrraseley) reported

    @googlenest I'm in the USA, everything else is fine, I just thought it was an interesting glitch.

  • simonrraseley Simon R Raseley (@simonrraseley) reported

    @googlenest I can play it on anything, phone, nest hub, chromecast, no problem.

  • Kenneth050881 Ken Hickey (@Kenneth050881) reported

    @googlenest Yes I'm using a Google Nest Mini which I purchased as a Christmas present in Australia. I have contacted your support team 3 times and they have said they cannot help.

  • vikpriti vikas gupta (@vikpriti) reported

    @googlenest hello..need with some help with error 72 on my google nest In the morning home icon appeared and then it said it needs to **** down for charging..but nothing happened. So charged it for 45 minutes through the USB but again it is not working..please advise

  • simonrraseley Simon R Raseley (@simonrraseley) reported

    @googlenest I had an issue with my modem & I thought the router would work better if I did a factory reset on it and now it comes on and then goes dark.

  • injured420 🇨🇦Injured420 (@injured420) reported

    @googlenesthelp Sitting before the notification that my cam was down watching online without any problems. I've unplugged both the router & cam. Shows video history but nothing live.

  • tshirts2print Tshirts2Print.com (@tshirts2print) reported

    @a_swift_half @googlenest Worst customer service EVER. OK when working but when it doesn't they promise you everything and deliver nothing. Just check online reviews. See for yourself.

  • Mynus64 Mynus64 (@Mynus64) reported

    @SmartThingsBeat @googlenest @smartthings Wish my Nest Detects migrated over so I could use automation with them. However they would probably need to move the Nest Secure too. Oh well, maybe in a patch down the road.

  • tshirts2print Tshirts2Print.com (@tshirts2print) reported

    @ajwalwo @googlenest Worst customer service EVER. OK when working but when it doesn't they promise you everything and deliver nothing. Just check online reviews. See for yourself.

  • ChizEWiz 1.20.21 is my Fav Number (@ChizEWiz) reported

    @googlenest A 3rd generation Nest Learning Thermostat in the United States God help us

  • EXS2124 Edison Stewart (@EXS2124) reported

    @SmartThingsBeat @googlenest @smartthings Kept getting error messages, even in the Nest app, but tried again and it now works. Tks.

  • mariam05581696 mariam (@mariam05581696) reported

    @googlenesthelp My thermostat is displaying the following message: Your thermostat has a problem and is unable to connect to Wi-Fi. I have restarted my thermostat however this hasn’t worked. Thank you.

  • mariam05581696 mariam (@mariam05581696) reported

    @googlenesthelp I have a wifi connection issue with my nest thermostat. Can you please give me some advice to help. Thank you.

  • tshirts2print Tshirts2Print.com (@tshirts2print) reported

    @DavidEakle @googlenest Worst customer service EVER. OK when working but when it doesn't they promise you everything and deliver nothing. Just check online reviews. See for yourself. My complaint is ongoing since OCTOBER. THESE LOT ARE JOKERS. Promised me compo of £50 but still nothing.

  • Kenneth050881 Ken Hickey (@Kenneth050881) reported

    @googlenest I need support for a Google nest which is faulty in Australia. Your offshore support team have been hopeless and basically refused to help. @Google

  • RichardBaehr Shore Thing Computer (@RichardBaehr) reported

    @googlenest three weeks later and 5 hours of phone calls and chats and the best advise I get is go to Home Depot buy a 30.00 thermostat send us the Bill and return the faulty one to us. You guys better get your act together as I’m. Or the only one complaining how poor your CS is

  • tshirts2print Tshirts2Print.com (@tshirts2print) reported

    @ChizEWiz @googlenest Worst customer service EVER. OK when working but when it doesn't they promise you everything and deliver nothing. Just check online reviews. See for yourself. My complaint is ongoing since OCTOBER still not settled.

  • 024Serge Serge (@024Serge) reported

    @googlenesthelp Please help me. My case # is 8-0486000030898. I really need my camera for my drive way. I sent you a PM. Thanks!

  • injured420 🇨🇦Injured420 (@injured420) reported

    @fishcotheque @googlenesthelp Thanks for the heads up. Usually just at a power outage it does this. I have 2 cheaper no name brand cams that keep on working without having to unplug the router or cam.

  • injured420 🇨🇦Injured420 (@injured420) reported

    @googlenesthelp Didn't touch the network & online news has been streaming here all the time my cams been down.

  • ChizEWiz 1.20.21 is my Fav Number (@ChizEWiz) reported

    @googlenest It is fully wired up and professionally installed but we keep getting an E74 error. Happens every 3 days. So then we have no heat. Furnace is fine. We had to pay for HVAC as well so we will be taking it out and putting back up our old thermostat. This is ridiculous

  • EXS2124 Edison Stewart (@EXS2124) reported

    @SmartThingsBeat @googlenest @smartthings Getting message I can’t migrate to Google. How to fix?

  • AnthonyRhie syncing0x x0gnicnys (@AnthonyRhie) reported

    @googlenest New Login from: IP 175.176.72.203, Philippines

  • kimman238 Kim Ha (@kimman238) reported

    @googlenesthelp Help please!!! My nest thermostat E is not able connected to the WIFI with error w5.

  • tshirts2print Tshirts2Print.com (@tshirts2print) reported

    @JonSchaaf99 @googlenest Worst customer service EVER. OK when working but when it doesn't they promise you everything and deliver nothing. Just check online reviews. See for yourself.

  • simonrraseley Simon R Raseley (@simonrraseley) reported

    @googlenest It started happening 2 days ago when I tried to do a factory reset on it. At the time I thought the problem was my router, turns out it was my modem. I hold the button in and plug it in, not releasing the button until the blue light flashes, I then release the button & it dies.