Google Nest

Is Google Nest down?

No problems detected at Google Nest

If you are having issues, please submit a report below.

Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Google Nest problems in the last 24 hours

The following chart shows the number of reports that we have received about Google Nest by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Google Nest Outage Chart 09/25/2021 14:25

At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Device Failure 31.46% Device Failure
  • Online Features 23.94% Online Features
  • Sign in 18.78% Sign in
  • App Crashing 9.39% App Crashing
  • Errors 8.45% Errors
  • Website Down 7.98% Website Down

Google Nest Outage Map

The most recent outage reports and issues originated from:

United StatesLutherville-Timonium Website Down
United KingdomWorthing Device Failure
United StatesBayville Device Failure
MexicoGuadalajara Device Failure
Puerto RicoBayamón Device Failure
GermanyHamm Device Failure

Google Nest Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:
  • NerdsAndMakers Nerds&Makers (@NerdsAndMakers) reported

    @googlenesthelp is there a known issue with Nest thermostats disconnecting from a network? Mine just stopped working, I can't find any wifi network. I've tried resetting, manually entering the info and everything else I could think of.

  • thepartyphotos Norman Leftly (@thepartyphotos) reported

    @googlenesthelp I have removed the mini from a socket holder as the power wire was coiled behind the mini - could cause a problem. Is there any way to stop the mini repeating a command as it's so loud in the night.

  • thepartyphotos Norman Leftly (@thepartyphotos) reported

    Hey @googlenesthelp can you assist? All Googled up with Max hubs, Nest Doorbell, 3 Mini's but a couple of mini's are a problem. One with Fimw: 1.56.264666 is great but the one with Firmw: 1.54.250118 is very flakey. Loses settings etc. Can you point me to a help page?

  • BrewingMocha Priyanka Dharamsi (@BrewingMocha) reported

    . @googlenesthelp Hi. Where in Mumbai, India can I get my Google Nest repaired? I can’t find the help on your website.

  • antdickens Anthony Dickens (@antdickens) reported

    @googlenesthelp my nest thermostat won’t connect to WiFi anymore. It can’t find the network. Have tried the reboot/reset troubleshooting but still won’t find or connect to my network. Have reboot WiFi too which works for all other devices. Please help. Unit is less than 12 months

  • kiwiholden kiwiholden (@kiwiholden) reported

    @lonseidman @googlenesthelp You’d have to be crazy to buy any subscription hardware. They could put their prices up or change their conditions at any time forcing you into a bad situation or making your hardware a useless paper weight if you don’t pony up.

  • Murfo1211 Paul Murphy (@Murfo1211) reported

    @googlenest i am a Nest pro and I am so disappointed with the Tech support for our Customers and has been getting worse every year, I am having an issue myself with my device and Support is awful

  • PeeOne22 Paul Upcroft (@PeeOne22) reported

    Ya kidding me with this **** right @googlenest @googlenesthelp Look at the date on this article that I just stumbled across when I had to ‘google’ Bluetooth disconnect issues on Mini Nest. I bought mine Yesterday! If there is such an inherent issue why are they still for sale?

  • EER1987 EER (@EER1987) reported

    @googlenesthelp I have multiple devices that use WiFi and none have this issue either including TV, PCs, and phones.I have also tried to update the software as well. When I spoke last year they wanted the firmware and software info. I provided those and that's where it stopped.

  • fielding09 Mark Fielding (@fielding09) reported

    @googlenest @googlenesthelp your aggressive push to combine nest with google account is unacceptable. SMS code for every log in is annoying. Also notifications have been affected and not working

  • kenfichtler kenfichtler (@kenfichtler) reported

    @googlenesthelp Hi, I was under the impression that Nest Protects last for 10 years, but two of mine are expiring after 7 years. Please help.

  • lonseidman Lon Seidman (@lonseidman) reported

    I am taking down my review of the @googlenesthelp Battery Doorbell. They misrepresented the “three free hours” of stored video footage for non Nest aware subscribers. As it turns out you only get footage from the last 3 hours.. 1/

  • EER1987 EER (@EER1987) reported

    @googlenesthelp My Nest thermostat will no longer identify WiFi networks. I have tried all the support solutions I can find and still have had no look. What are my options? Can I receive a replacement as this seems to be a known issue?

  • regowens Reggie Owens (@regowens) reported

    @googlenesthelp I am in the US and this has been an ongoing issue for me for several months. I have read several posts online where several users are reporting the same issues.

  • regowens Reggie Owens (@regowens) reported

    @googlenesthelp I am CONSISTENTLY getting "Sorry I don't understand" after giving VERY basic commands to my Google Home device (Nest Max Hub,Mini, etc.). I am able to control all of my devices through the Google Home app. Can you please help me?

  • UConnFanDotCom Boneyardigans (@UConnFanDotCom) reported

    @googlenesthelp The condenser will run even when there is no call for it. The air handler will stay off, so with no air flow, it freezes over very quickly. HVAC guy pinpointed the issue to the Nest base. I swapped in the base from our other nest and found that he was correct.

  • UConnFanDotCom Boneyardigans (@UConnFanDotCom) reported

    @googlenesthelp Installed a couple of years ago. (US) We went away and apparently the base malfunctioned and the yellow wire was stuck “on” which ran the condenser when the handler was not on, so both became a block of ice. Ice formed, melted, water came down from the attic, rinse, repeat.

  • cdawn814 cha-tang (@cdawn814) reported

    @googlenesthelp Have you ever come across this issue?

  • cdawn814 cha-tang (@cdawn814) reported

    @googlenesthelp Hello, we have 2 Google nest hubs. We have loved them for years and use constantly. Recently, the alarm volume is barely loud enough to hear despite the volume on the device being at max level. Any tips on how to fix? PLEASE HELP. TYIA.

  • drdrewdown drdrewdown (@drdrewdown) reported

    @hautlle @googlenest I agree, thought that was weird. Typical, I do love the video previews in the drop down notifications though

  • TheSimArchitect 🥰 Sim 🎃 Architect 🏡 (@TheSimArchitect) reported

    @googlenesthelp Thanks no matter what. I hope you can fix those little things. I am also trying to find a camera that sends a real time feed to your displays, since most have a 10 second delay and a 2 minute or less play time (can't let it run continuously). Even if paying for cloud.

  • TheSimArchitect 🥰 Sim 🎃 Architect 🏡 (@TheSimArchitect) reported

    @googlenesthelp I sent feedback multiple times but it always feels feedback in the app will go to a vortex where it's completely ignored, since Google doesn't reach out when we report bugs. Hence why the contact here. I hope you can fix it.

  • TheSimArchitect 🥰 Sim 🎃 Architect 🏡 (@TheSimArchitect) reported

    @googlenesthelp The issue persists. It seems Google Assistant only understands the question when it's very near sunset time, but that should be a valid question any time of the day. This issue is spread to other simple things it should answer or do instead of showing search results.

  • wolfofdena 𝔚𝔬𝔩𝔣 🐺 (@wolfofdena) reported

    @googlenesthelp Thanks for the response, the issue has been like this since we have had it, it works to control the air conditioner but thats it, I did a system reset and it still shows no active wifi network, I tried manually inputting our network with all 4 security options and nothing still

  • austinhanddoc Manish Patel (@austinhanddoc) reported

    @googlenesthelp My Google nest lost Wi-Fi and this is a known problem. I tried the online chat and they said that my warranty had expired but Tom’s hardware on YouTube states that he got one after 18 months. Could you please help me as the Wi-Fi does not work.?

  • skwisage Leo (@skwisage) reported

    @googlenesthelp Hi my Google nest no long can find any WiFi networks … please help.

  • chlaa1 Luke Avsejs (@chlaa1) reported

    @googlenest @stevemcniven Same issue here. I'm able to use a dummy Google account to create a new home but not from my original Google account. Spent a long time with support but they don't have access to remove the corrupted data.

  • bigred3xxx Guy Rousseau (@bigred3xxx) reported from Hoboken, New Jersey

    Just installed my new Nest E thermostat and it worked for 2 hrs and now it doesn’t see ANY Wi-Fi networks at all! I tried the troubleshooting steps and still nothing… HELP @googlenesthelp

  • Abcmsaj Alex Dixon (@Abcmsaj) reported

    @googlenesthelp hi, think my heat link has packed in after a power cut yesterday. Checked all fuses, rebooted everything, tried pressing and holding buttons on the heat link... No error code in app. How can I get help? Thanks

  • brucegreenberg brucegreenberg (@brucegreenberg) reported

    Hey @googlenesthelp , why does it take so long for support? My ticket was escalated a week ago and I still haven't heard anything. I know that not having a doorbell is a first world problem, but hey google, there are other companies and subscription contracts I can go with.