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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (39%)
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Website Down (23%)
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Online Features (18%)
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App Crashing (7%)
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Errors (7%)
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Device Failure (7%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in | |
| Boston |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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bonbon
(@BeaudetteMaya) reported
@googlenesthelp you are terrible! If I didn’t invest so much in these cameras I would drop you! How you want me to pay for two cameras in the same house under same account when you made me do it #nestaware #nest #googlenest
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Cheesesticks and Anxiety
(@b_lumbersquatch) reported
@googlenesthelp In the Northeast US. Only item plugged in to modem and this started the day I installed the router. Never an issue with OnHub.
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LightsOnMcKey
(@LightsOnMcKey) reported
Wow! customer service @googlenest disconnected after 82 minutes and no help and I asked for a supervisor 12+ times. #supportsucks
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adam davies
(@adamj_davies) reported
@googlenest hi. My nest mini and home hub have died in the past few days. Both won't factory reset, just stuck on a grey screen. Is there anything you can do to help?
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Steve Portigal 🇨🇦🇺🇸
(@steveportigal) reported
from
Montara, California
@googlenesthelp Yes eventually I could sign in. The yellow circle thing was just for a minute and there’s no status info in the app - but the light has long returned to normal thanks.
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Penny Mathis
(@PennyMathis16) reported
@googlenesthelp @aar0nsadler I need help ! How do I get it?
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Stephen Fiedler
(@seeitbelieveit) reported
@googlenesthelp why does the nest app keep turning on heat and upping the temperature I’ve set? Auto schedule is off. This is annoying and wasting heat/money. Please help.
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dcs
(@di_chs) reported
@googlenesthelp My nest learning thermostat is having trouble connecting to the WiFi. It is failing to find the network, tried manually adding the WiFi name and password but it refused to connect, resetting the router, thermostat etc didn't work either.
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Brian *****
(@BrianadamFeist) reported
@tinablenke @googlenesthelp same here, their repair service is terrible support
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One Fat Dog™
(@silverwuffamute) reported
@bipolarbear77 @googlenest Horses are terrible people, it's just warning you.
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Bill Allen
(@wpallen1169) reported
@googlenesthelp I have a Nest learning thermostat that lost connection to WiFi and says it can’t find any networks. I’ve tried resetting the thermostat and I’ve rebooted my router. Still nothing. Heard this is a common issue with these devices. What can I do?
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Penny Mathis
(@PennyMathis16) reported
@googlenesthelp My phone will not connect to the Nest thermostat. I have asked for help many times but no reply.
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Gabriella Lowe
(@Gabriel97344846) reported
@googlenesthelp The UK sorry, the thermostat was previously connected to Wi-Fi and has suddenly disconnected and when we try to reconnect it says your network may be hidden or too far away. However, it was previously connected and this was not an issue
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Cheesesticks and Anxiety
(@b_lumbersquatch) reported
Beggining to regret getting rid of the OnHub, even though support is ending next year, and going with the @googlenesthelp mesh router. Constant drops and lagging since install. Never an issue with OnHub.
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chris
(@lionheartchris7) reported
I should start charging commission to @googlenest now that I’ve converted so many friends and family members. Don’t suffer through bad internet! Get what you pay for! It’s the best Wi-Fi purchase I’ve ever made!
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Egan Fire
(@eganfire) reported
from
Winter Garden, Florida
Wow! @googlenest @googlenesthelp disconcerted after 82 minutes with no help and me asking for a supervisor 12 plus times #badservice #avoid
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raphael
(@raphalph) reported
@googlenesthelp my nest thermostat is not finding my wifi whatsoever. i have tried restarting it, tried restarting my wifi modem, tried connecting to my wifi using other devices and it finds them perfectly fine, i tried a wifi hotspot. nothing works, how do i fix this?
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Mark Brienza
(@BrienzaMark) reported
Okay so my mom bought me a #googlenest hub and it’s terrible. What do I tell her tomorrow? Wrong answers only.
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Nick Sharpe
(@sharpe5353) reported
@googlenesthelp my system has been working perfect. Today I come home to E72 code. My battery is going up and down and sitting at 3.910.
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Brian *****
(@BrianadamFeist) reported
@googlenesthelp handy is terrible, why did you offer this to me? my hvac is needing repair and just wasted weeks waiting and rescheduling, they just no call no show again and again. wish I would have not used this feature and called a real pro.
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Tommy B
(@tomkbryant) reported
Hey @googlenesthelp is there a timeframe on when the volume issue with the #nestaudio pair will be resolved? Like me there are probably a lot of people that got them for Christmas and are frustrated.
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Zhen
(@hua2501) reported
@googlenesthelp So what should I gonna do next ? Wait your to find the issue ? Or call the technician support ?
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A-A Ron
(@aar0nsadler) reported
@googlenesthelp Don’t worry @googlenesthelp, I’m already an hour and a half into talks with the support team. I don’t expect to fix the problem. Not because of anything to do with support help, they’ve been great, but simply because your product sucks.
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Mike
(@miked) reported
@googlenesthelp Yes I’ve tried that but no dice. I left the batteries out for a minute or so before putting them back in and trying again and I still get the same error.
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Brett Janssen
(@brettj147) reported
Just got a Nest Battery Doorbell for Christmas and it says I can't connect to a gsuite account?! @googlenesthelp @googlenest is this being fixed? It looks like this has been an issue for years... When's the bug fix coming through?
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Denise Billings
(@NecieBillings) reported
@googlenesthelp I need help. Our @NestBot_ went off again last night. Awoke to a freezing house. It’s plugged into the wall now. How can I get a new one?
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Brando
(@aBostonGuy) reported
Really disappointed in @googlenesthelp for having a nest doorbell that doesn’t work in my existing nest app where I already have cameras and pay a subscription to for video storage. WTF is the point? Returning this **** to the store today. Will have to look into switching to Ring
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Gabriella Lowe
(@Gabriel97344846) reported
@googlenesthelp please can you help. I have only had my nest thermostats for a month and it has randomly disconnected from the Wi-Fi and won’t reconnect?
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Angela
(@Ange_Mom2four) reported
.@googlenest @madebygoogle what’s with the crappy customer service for products defective/broken out of the box? Is blame the customer your go to policy?
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Stephen Fiedler
(@seeitbelieveit) reported
@googlenesthelp Hi I don’t know what specific model - it was installed by electrician. The issue is this thing turns on and resets to higher temperatures even when within range. I’ve gone through all the troubleshooting and this shouldn’t happen. I just want it to stay within range. Pls help.