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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (52%)
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Online Features (17%)
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App Crashing (9%)
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Website Down (9%)
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Device Failure (9%)
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Errors (4%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Inkster |
Sign in | |
 Edmonton |
Sign in | |
| Kirkland |
Errors | |
| Peoria |
Online Features | |
| Anchorage |
Sign in | |
| Seattle |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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James Heyward is fully vaccinated
(@JamesLHeyward) reported
@googlenesthelp Can I order a replacement chime connector for my nest hello? Ive been having issues and was troubleshooting everything possible and I believe that’s the issue. My old doorbell still works. And the chime will ding.
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DTR 🇨🇦🇩🇪🏳️🌈♎️🚹
(@framer_dave) reported
@googlenesthelp no notifications for days on both cams at my shop. App only records motion now (constantly), no option to change back to ‘people’. No rewind/forward when viewing clips. How do I fix this??
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Chris Thomas
(@Ct_purley) reported
@googlenesthelp I’m a now disgruntled user of 8 cameras, 7 WiFi, 2 thermostat and 2 protect. Why oh why is the google home app support for nest products so awful? You can’t access protect devices, camera history features much poorer. This is really disappointing!! Please fix this
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SOFI PRINCESS
(@SOFI__PRINCESS) reported
I read your privacy statement you posted yesterday about security. Is there anyway that you can go back to allowing login without a Gmail address? @googlenesthelp
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Weslley Nojosa
(@weslleynojosa) reported
@googlenesthelp I have two google home minis and also use Google assistant on my phone. I live in Brazil and a workaround for this problem was changing my language from Portuguese to English, but now even that doesn't help. I also tried on other phones but the problem persists.
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•Fzael•
(@fzael) reported
@googlenesthelp So my Nest thermostat had the wifi problem (error w5). Was replaced but now the replacement device (just received today) doesn’t connect to the HeatLink (after 9 tries / error h71). Apparently, support is going to replace to full system (thermostat and heatlink).
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Matt B
(@measurecheck) reported
@googlenesthelp Yes I need the app to stop logging me out every time it can’t get a good connection. Can your team please fix?
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Phil
(@PhilAldred) reported
@googlenesthelp help. I’ve been charged for a replacement faulty camera, I’ve been trying to get someone to deal with this for 3 weeks and it appears that your customer service is either incompetent or deliberately defrauding
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Sri
(@Stockastics) reported
May be #China needs to ban devices like #GoogleNest which are a nightmare for most parents struggling with their kids.. May put some pressure on their product teams which have been sleeping on Request for better control on Apps and sites their kids use when a Google mesh is used.
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B
(@grossbrendon1) reported
@googlenesthelp seems like nest login is not working and kicked me out. Can you fix it?
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rolltideman18
(@RollTideMan18) reported
@googlenesthelp constant issues “there was a problem connecting to the best service”. Whyyyyyy
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Jack Cruwys-Finnigan
(@jack_cruwys) reported
@googlenesthelp @spinphilly Hi Google, I have this exact same issue. Brand new a few months ago. Can you help?
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Brommers
(@Brommer64380981) reported
@googlenesthelp The thermostat is 2m from the WiFi router. My other Nest products are much further away and still work perfectly. There is no error message, the thermostat just can’t find any wifi networks (living in a city that’s amazing as I can find plenty on my other devices).
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David Stamen
(@davidstamen) reported
at least 5x a day @Spotify crashes my @googlenest display. anyone else have this issue and/or a fix?
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Daniel Carter
(@mrdanielcarter) reported
@googlenesthelp my nest thermostat will not connect to my wifi, but worked fine until today. No changes on my network, all other devices connect fine. Tried every troubleshooting step 8 times. Help!
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MissMaryzRBlu
(@missmaryzrblu) reported
@googlenesthelp App is not working and can’t log in via computer either. Keep getting notices from cameras but unable to check them.
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MTDomain💙😷🇪🇺🏴🇫🇷🔶🟩
(@MTDomain) reported
@elisled2 @LBC DAB, Alexa, GoogleNest. Doing it by web you have to log on and it’s all rather slow and tedious compared to saying “Hey Google, LBC please”.
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Princess Funmill
(@PFunmill) reported
@googlenesthelp Hi There, my Google Nest Thermostat (3.0) suddenly dropped off my wifi network after working fine for months. I tried to reset almost everything but unable to restore the connection. pls help!
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jon camfield
(@joncamfield) reported
@mtzlblk @googlenest @jmwein At least stop trying to push account migration every app open if you're not going to fix this. I'm not going to set up another gmail account just to manage Nest, when I already have a managed gsuite one.
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Alfred (Al) Dixon
(@aldixon) reported
@googlenesthelp When there is a power surge some (2 out of 4) of my cams go off line and stay off line from the WiFi. One that is off is only 20 feet from the WiFi modem. The big issue is they are 3000 miles away! Any ideas?
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Robert Hunt ADI
(@Bertie31) reported
@googlenesthelp hello. Please can you help. My gen3 thermostat has stopped picking up any WiFi. No list of network names appear on the screen. I’ve heard it’s a known problem your having and you send out a replacement. That would be great. I look forward to your reply. Rob Hunt
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Oldest MF Tweeting Top 0.25% $3 OF
(@supafly__tnt) reported
@googlenesthelp please help… customer service is trying to kill me by installing a broken thermostat inside my Texas home when it’s 100°
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Evan Sgarbi
(@EvanSgarbi1) reported
@googlenesthelp my nest stopped seeing WiFi the other day and cannot connect. I’ve reset the router and thermostat and still has the problem.
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Mike Halley
(@MikeHalley) reported
Hi @googlenesthelp renewed my annual Nest aware subscription June 2021. Now you have sent me message it’s been deactivated and to pay again. And Nest aware 5 days has been removed. Can you help ? #nest @googlenest
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Craig McCurley
(@Curleymac) reported
Absolutely let down by the service from @googlenest and just how unreasonable such a sizeable company can be. After just 2 years using Nest thermostat it failed due to faulty chip which controls the WiFi connection. Now I have nothing but a fancy on/off switch. Do not purchase!!
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Brommers
(@Brommer64380981) reported
@googlenesthelp Reset network, reset full thermostat, reset home WiFi network (although everything else is working), I’ve followed all your online trouble shooting. Only message is the WiFi sign and then no network in the settings menu.
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Eli Feldblum
(@FeldBum) reported
Having my whole basement under 18" of water and losing so much of my stuff wouldn't be so bad if @googlenesthelp would just let me switch my drowned WiFi puck for another puck in the house, but of course that's completely impossible with the new Home app.
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Dorito Bandito
(@1DoritoBandito) reported
Is anyone nest smoke alarm keeping going off saying smoke when there no smoke? As my old dear one started today and keeps saying smoke when it's clear @googlenest help anyone
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Princess Funmill
(@PFunmill) reported
@googlenesthelp nothing worked. Pls help
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William Prince
(@iamwillprince) reported
@googlenesthelp Hi Nest Help, my Nest Hello wired Doorbell seems to have bricked itself. It went offline at 03:30am; it has a small solid green status light, but no light around the doorbell button. Turning it off/on again and factory resets are not fixing it. Help! (Please)