Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (41%)
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Website Down (22%)
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Online Features (14%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Parker
(@een1sp) reported
@WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!
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Dave
(@DaveRosnerNY) reported
@googlenest NEST keeps turning on when im not home. Bad for the environment and $s. 45 min on hold -told to fix I need to b home. Im 1,500 miles away. With all this time on hold, I TWEET. Do not buy.
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K'Hadree Hooker
(@KHadreeH) reported
Anybody having problems with their @googlenest device? All the blinds in my crib keep going up and down 😡
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T Pol
(@Martin14115909) reported
@googlenesthelp 2 weeks ago green light flashing above the Nest logo. App showed stat offline & the stat attempted several times to reconnect to wi fi. When I interrogated the stat it showed nest w5 error. Reset the stat in settings & reset network. Wont connect to WiFi. Still shows w5 error.
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Scott Parker
(@een1sp) reported
@WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!
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Keith
(@Keith1911) reported
@BrunusCutis @junebotprolly @googlenest They had a huge outage yesterday morning.
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Dan Guymer
(@DAN_G82) reported
@googlenesthelp @googlenesthelp A £200 thermostat should last more than 4 years. If there is battery issue you should sell replacement parts. #nocustomerservice
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Pavan Somusetty
(@thebrownshrink) reported
@googlenest I lost all of my Nest products after migrating account from Nest to Google home. They're not in my old Nest app or new Google Home. Lost 9 Nest Protects, 1 thermostat, Nest Secure, Nest Hello, 3 Nest Cams, 1 of which is our baby monitor. Demoralized... Need help ASAP!
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Adam Swenson
(@aswenson86) reported
@googlenest to, my security system has been broken for a month+ and the support team screwed up the initial replacement and sent me a detect instead of the base unit. Help...
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Armba
(@Schwaaron) reported
@googlenest worst customer service ever. Returned my new but broken thermostat 3 weeks ago. Hours and spent on the phone trying to get them to send me the new one they promised. 18 inches of snow coming tomorrow!! Still nothin from them.
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FixFlare
(@fixflare) reported
@googlenest I need your help. I've been trying to warranty exchange a nest smoke alarm since October 1st and support is literally unable to make their RMA process work. Please advise, i have half a dozen RMA numbers.
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T Pol
(@Martin14115909) reported
@googlenesthelp Hi. Nest thermostat w5 error for past two weeks. I have attempted the recommended process in your troubleshooting guide on line and I am unable to resolve the w5 issue. What steps are now available to me please? Martin
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ace2duce
(@ace2duce) reported
@googlenesthelp Dude its the app telling me my nest is not online, when in fact it is. This started with your @Google outage. The app couldn't communicate with the nest until I did a soft reset. I'm just sharing my troubleshooting steps.
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Amanda Lewis
(@aLewy25) reported
@googlenest @googlenesthelp we bought a house. Old owners left the nest, no manual. Have reset it, cancelled settings but still seem to have some remain and doing crazy things with temp. Help us please!
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William Garrison
(@williamgarrison) reported
@googlenest Yes. Tried unlinking it and relinking, issue persists. Also confirmed that this same error happens on my Nest WiFi/speaker.
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Slate Legal
(@Slate_Legal) reported
from
Newport, Wales
@googlenesthelp my nest outdoor camera has been offline since 10 December. I've tried switching off & on wifi & power. But nothing happens. What's going on?
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Marc Carlin
(@MarcCarlin) reported
@googlenest I’m having trouble accessing Netflix with google home
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G. Laz
(@GCabrio93) reported
@googlenesthelp Hello, my Nest Thermostat 3rd gen lost connection to WIFI and now can't find any networks in the scan. Tried the troubleshooting on the help page with no success. The serial is 09DA02AC471815PN.
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Kathryn White
(@KatJoyWhite) reported
@googlenesthelp are there any issues currently? Perhaps related to yesterday's Google outage? My doorbell was fine but today won't connect to WiFi
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Bean
(@beantoon) reported
@googlenesthelp our best won’t work or connect to WiFi since the shutdown yesterday. Any direction on how we can turn the heat on in our house?
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Scott Parker
(@een1sp) reported
@WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!
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Emily Gonsalves
(@emilygonsalves) reported
@googlenest my mini speaker won't play the news for me anymore. How can I fix this? I'm trying to play @CBCNews highlights. The speaker says ”here's the latest news” and then goes silent. I don't know why.
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Stu
(@13sen1) reported
@googlenesthelp my nest mini is not connecting, I have tried to submit a message online, but that is not working, so I have tried to call, but there are only options for thermostats, doorbells and smoke alarms. How on earth can I get some support? This is painful
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Justin Searls
(@searls) reported
@miyagawa @googlenest This all seems bad.
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Adam
(@UTDAdam3) reported
@googlenest The problem is fixed. Thank you. Just had to reset it couple of times and reconnect it to wife couple of times
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goose
(@goosy2fast) reported
@googlenesthelp Dear Google, looks like I have another faulty door bell. It loses connection constantly. I have spent days trouble shooting but to no avail. The support opening hrs are very limited, please can someone contact me. #nothappy
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Scott Parker
(@een1sp) reported
@BelkinCares @WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!
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Michael Smigelski
(@MichaelSmigels2) reported
@googlenest Why can't jade just tell me about these updates herself? I'd have no problem with her talking when she feels the need even i haven't said "hey google" its not like she is in timeout or something?
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Scott Parker
(@een1sp) reported
@WEMOcares can I please have an update on the Dimmer @googlenest integration fix, I have not heard anything from Wemo since Dec 4th!!!
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Eileen Joyce
(@sadandbritish) reported
My dad has been on a chat with @googlenesthelp for 90 minutes trying to get his hub max replaced (because the volume button is broken) and THEN they said they had to call him back later because they couldn't read the ridiculously small serial number in the damn machine 🙄