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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (16%)
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Website Down (12%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laurel |
Website Down | |
 Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Negri
(@RyanNegri) reported
@jstrauss @googlenest I’ve got 6 myself and slowly switching over. Had the thermostats too, but I moved into some place that had smart ones already. Nest app seems to log me out every 48 hours too! It’s terrible.
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Lightbody
(@lightbody) reported
@googlenesthelp Thanks. It's still not working. Still says disconnected ever since Friday morning. Tried reinstalling the app.
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Marcus ******
(@marcusdiddle) reported
@googlenesthelp Cameras were bought used as part of an estate sale a few months ago. They all have audio static. I have 5 other non-IQ Nest cameras that do not have the same issue. So it's either an issue with the IQ Indoor cams themselves or they're not getting clean power due to faulty cables.
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Nick vd Goorbergh
(@NvdGoorbergh) reported
@googlenesthelp when I came home 2 of my 3 protects where suddenly offline. I was able to get 1 back online but the second one will not connect annymore. What happend and how do fix this? And why wasnt I notified that the protects where offline?
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Ｍａｋａｖｅｌｉ
(@makbadat) reported
@googlenesthelp My thermostat has suddenly stopped connecting to the Wi-Fi. Performed reset on both router and on Nest thermostat. Received a replacement but still the same issue. Apparently a common problem. Replacement unit does not have Nest logo. refurbed? Please advise
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Ｍａｋａｖｅｌｉ
(@makbadat) reported
@googlenesthelp Original Thermostat had a W5 error. Replacement thermostat was received today and could not find any SSIDs. Tried manually adding SSID but does not find it. Can’t get past heatlink setup.
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Jonathan Grimes
(@jsg2021) reported
Feature idea for @googlenest thermostats… provide logs. Mine notified me of an issue… now that I’ve addressed it, I want to have a better way to see if it’s totally fixed… than just waiting for the next notification warning or watching the thing explicitly.
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Chris Sundmark
(@ctsundmark) reported
@googlenesthelp wifi will not connect. Been troubleshooting for hours. Tried everything. Please help!
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Blair Filyk
(@BFilyk) reported
@googlenesthelp I have reset the device and discussed the issue with the help desk at the internet provider - this issue started a few weeks ago
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lano78
(@lano78) reported
@googlenesthelp No, it's a solid white light. No "none" english characters in name or password. It's been sorted now, factory reset solved the problem. Thanks for the help.
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CK Brown
(@sliceBangPOW) reported
@googlenesthelp Yes. Every time I say a command, it responds that there was a glitch and to try again. My internet is working fine and I've tried resetting the device.
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NRG God 💥, LJ Heron
(@LJHeronHBFS) reported
from
Carlton on Trent, England
Recently bought a new boiler from @WeAreBoxt, choosing the @GoogleNest thermostat for it. The service from Boxt was great 👍🏾 The service from Google, regarding their dodgy thermostat, not so much. Beginning to regret the so-called smart option. More trouble than it is worth.
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leticia
(@olddeadtaylor) reported
@googlenesthelp It gave me the clean version tho 😭 I want to hear her saying **** the patriarchy sis
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Maryam.Monadi
(@MaryamMonadi) reported
@googlenesthelp Hi, I just installed a new google nest camera & having this exact issue. Do I need to do something specific to resolve the delay?
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Aaron Kravitz
(@aaron_kravitz) reported
@googlenesthelp The floodlight is also saying offline even though it’s visible in the app. This has happened multiple times since I got it. It was installed by Best Buy.
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Roger
(@RogerPauley2) reported
@googlenesthelp Help Google Nest support - my new 3rd generation Nest thermostat dropped the WiFi connection. I have restarted, reset, rebooted everything in the house and no luck. All apps are up to date. Please advise. WiFi network not recognized in app or thermostat
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Aaron Kravitz
(@aaron_kravitz) reported
@googlenesthelp Got an alert a couple hours ago saying it went offline. I’m able to access it via the app but not see video. It was installed a couple weeks ago.
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Aaron Kravitz
(@aaron_kravitz) reported
@googlenesthelp No error messages, just that it went offline. Have 4 Nest 3rd gen thermostats, 7 nest protects, several speakers and a nest hello. All of those were still online.
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Sarah S
(@sadflump) reported
@googlenesthelp Still the worst company in the world. I know the Arbitration Agreement excludes class action lawsuits, but surely that is open to challenge? The time I have sunk into this piece of junk is unreal.
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Nick vd Goorbergh
(@NvdGoorbergh) reported
@googlenesthelp Hmm. I will try. I wanted to use the one which I got back online as support device but this ring shows orange and says that the device is offline. So I guess I will have to use the one that was online the whole time.
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Blair Filyk
(@BFilyk) reported
@googlenesthelp my nest thermostat won’t identify or connect to wifi. I understand this may be a device issue. My internet provider has confirmed our system is working, and all other devices including our other Nest products can connect
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Nick vd Goorbergh
(@NvdGoorbergh) reported
@googlenesthelp Hmm. Now they are all three offline.
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🚛 Eastbound and Down🚛
(@jp_sox) reported
@googlenesthelp The model in the technical info says it's a Topaz-2.7. Trying to change the pathlight brightness and encountered the same issue with changing the pathlight to "Always On." Just doesn't make sense to have up to 24 hr delay to adj settings, or to climb a ladder to make them faster.
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Stu Powell 🌎
(@EcoStu2050) reported
@jstrauss @googlenest I've learned my lesson to not buy Google Hardware. Nothing happened, but my camera randomly stopped working. It said it was a Wifi connection issue (it wasn't). I finally figured out how to do a hard reset (which requires taking your doorbell off).
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matt
(@dustanddisquiet) reported
from
Manchester, Virginia
@googlenesthelp Yes I am. Thank you for the reply. I am experiencing delays in my Nest notifications. After I updated my router (same channels as before) I started experiencing delayed notifications. I have reset the Connect which didn’t help.
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Aaron Kravitz
(@aaron_kravitz) reported
@googlenesthelp any reason my Nest Cam (battery) with floodlight keeps going offline? It’s 20 feet from the router.
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TheAmusan
(@TheAmusan) reported
@googlenesthelp Hi my thermostat is showing a W5 error. I’ve rebooted and I followed all the instructions on the support page is there anything else I should do?
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Dan Watling
(@danwatling) reported
How does one reboot their Nest doorbell? It's offline and my Wifi is just fine. @googlenesthelp #nerdproblems
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Michael Ishri
(@MichaelIshri) reported
@googlenesthelp Are your services down? I wasn't able to do a speed test on the router or the mesh and whenever I go to set up a port forwarding rule, it just times out. Have force closed the app and restarted. This is why we need local management of Nest mesh devices.
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Reggie Owens
(@regowens) reported
@googlenesthelp I have spent SEVERAL hours with your team troubleshooting this issue. Is there a solution for this problem? I was told by your team that this is a known issue. I have no other issues when issuing voice commands using Google Assistant for my Google Home.