Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (43%)
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Website Down (22%)
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Online Features (11%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tequisquiapan |
Sign in | |
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Lee Isensee
(@leeisensee) reported
@googlenesthelp your cameras aren’t only having a problem - it is all of your products, including the Nest Wifi devices and hubs. I just tested another router and internet worked fine. Nest WiFi routers are hosed.
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Brandon Baecker
(@BaeckerX1) reported
@googlenest Actually Google it wasn't my router. Once you fixed your end I was able to reconnect it. Spent about 2 hours troubleshooting the camera on my end due to an outage you didn't notify your customers about. Thanks.
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Charlie (Çağrı) Gökbayrak
(@fcgokbayrak) reported
I had a Nest Aware subscription for my Nest Outdoor and then i purchased Nest Doorbell with 6 months free aware service and Nest outdoor IQ. The result is: only nest doorbell do face recognition. Why i purchased Nest IQ then @googlenesthelp @googlenest Bad subscription management
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Andrew Nay
(@AndrewNay) reported
@googlenest @BaeckerX1 After hearing that the outage was over I tried to add it to my account and it worked. My camera now up and running.
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Sterling Mann
(@N0SSC) reported
@googlenest it just BLOWS my mind that a networked device I own and subscribe to goes completely inoperable JUST because it can’t phone home. Give me RTSP or a stream I can access and record LOCALLY so when **** hits the fan at Google I can rest assured that I still have eyes on my domain.
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iAmTmo
(@iamtmo) reported
@mogarchy @googlenest Yes that would be a stupid idea to be able to do that. Actually still feel secure when the cloud is down. Just nuts.
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Lady Kaylie
(@titanictexan) reported
from
Amarillo, Texas
@steve_______ @googlenesthelp I, too, did that 😭😭😱 It came back on for several minutes but looks like it's down again
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Dennis Casasnovas
(@D_Cas17) reported
@googlenesthelp Nest hello has been installed little less than 2 years I believe. Started peeling in April not it just looks absolutely horrible and it’s still not working.
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Dennis Casasnovas
(@D_Cas17) reported
@googlenesthelp The protective film was removed camera quality is a little blurry. And it still says offline now.
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L
(@bonchnass) reported
@googlenesthelp issue. Now I have to remove all my mounts and start fresh because I didn’t get an email either, couldnt get phone customer service, and not everyone knows to check twitter
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Micah Gregorio
(@MicahGregorio) reported
@googlenesthelp That also worked temporarily. The devices show as offline once again, though.
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Jennifer
(@Jen_eration_x) reported
@googlenesthelp I wish you guys would send out an email/text when this happens. People spend a lot of time trying troubleshooting and working to "fix" something that they isn't fixable.
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Hector
(@Dabayarea650) reported
@googlenesthelp How about fixing the motion blur issue that happens in night vision or low light for the outdoor IQ nest camera, it’s been 9 months and no fix
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Rob B
(@3rrorprone) reported
@googlenesthelp Update 2 - The new outdoor and indoor camera now connects. The old camera is still having the same problem described above.
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Tony Oz
(@TonyToz987) reported
@JedTsai @googlenest Always goes offline. I regret buying the doorbell and the cameras, such a waste!! Expensive and garbage
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Brian
(@Brian24868426) reported
@googlenest @BaeckerX1 Having same issue. Just bought and installed over the weekend. Worked fine for a day and then today no video. Tried ringing the doorbell and it won't even send notification to my devices (thus, can't tell if anyone is ringing my doorbell). Tried resetting and now get NC009
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Micah Gregorio
(@MicahGregorio) reported
@googlenesthelp Thanks! I still have this issue. It seems separate from the camera issue since it’s been occurring since roughly Friday or Saturday for multiple users. Resetting impacted devices to factory settings temporarily resolves the issue but the devices ultimately go back offline again.
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Rob B
(@3rrorprone) reported
@googlenesthelp I am now getting an error message where the app can't find the camera. I am resting my phone on top of the camera so I don't think distance is an issue. Error code NC023.
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Mario Raushel
(@raushel) reported
@googlenesthelp Have restarted the guard(5) and then factory reset all detects / Yale Locks. The reset / repair worked for about a day, but now 3/4 detects and 1/2 locks are showing offline again. Issue started popping on Friday night and seen a few posts on /r/nest as well. Guard online OK.
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Cody Merkle
(@CodyMcMerkle) reported
@googlenest I have a google nest mini and have been having problems for the past 6-8 months now with it disconnecting from my wifi (it being the only thing that disconnects) also now for some reason I can't communicate with my best mini, I tried a few troubleshooting steps online but no help
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Evington Frank
(@FrankEvington) reported
@googlenest why are our cameras down?
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Michael Mogren
(@mogarchy) reported
@googlenest You can help by providing the option for a local stream/api to the cameras so that we are not left in the dark when your service fails, as it often does. Google used to stand for open, non-propriety platforms. How times have sadly changed...
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Shane
(@shanelord) reported
@googlenesthelp Thanks. But your dev team need to enable local LAN access to cameras when cloud is down. My security shouldn’t be compromised because your need to monetise me via cloud overrides everything else.
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Andrew Nay
(@AndrewNay) reported
@googlenest @BaeckerX1 I am having the same issue. It all started when I couldn't connect to the camera so I did a factory reset and now I got the same error.
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Andrew Xu
(@designfanatic88) reported
@googlenesthelp Mine were out. I restarted my phone and that seems to help.
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Chris Greenfield
(@ChrisGreenfield) reported
@googlenest Thanks for getting back to me. I can stream the camera fine on my nest hub however after 5 minutes the stream stops. I had Arlo cameras before which had this issue and replaced them with Eufys and am experiencing the same issue indicating it’s a Google side issue. Please advise
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Dennis Casasnovas
(@D_Cas17) reported
@googlenesthelp My nest hello looks horrible it’s peeling and now it also doesn’t work went offline around 7:40 tried resetting it multiple times and no luck!
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Benny
(@Benny39726570) reported
@googlenesthelp my doorbell still showing offline in the nest app and the green status light is blinking like crazy. Any idea if you had fixed the issue at your end?
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Irfan Serce
(@S3RCE) reported
@googlenesthelp It’s back now. Down nearly an hour.
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Cathy Fitzgerald
(@CathyFitz52) reported
@googlenesthelp Are you aware of the issue with your Google nest thermostat ? I have been waiting since September 17 for my advance replacement. It must be a serious issue.