Google Nest status: device issues and outage reports
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Full Outage Map
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Problems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
- Sign in (42%)
- Website Down (19%)
- Device Failure (19%)
- App Crashing (10%)
- Errors (6%)
- Online Features (3%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Montataire
|
Device Failure | 2 days ago |
 Kitchener
|
Device Failure | 3 days ago |
 Brentwood
|
Website Down | 8 days ago |
 Wesley Chapel
|
Device Failure | 24 days ago |
|
Sandusky
|
Device Failure | 24 days ago |
|
Tampa
|
Errors | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Shawn Smith (@ShawnSm76068634) reported@madebygoogle @Google @GoogleNest 5-yr customer. Replaced dead Gen 3 doorbell Dec 5 with new Nest Doorbell. Dec 20: charged $180 annual; still linked to the broken one (not installed). New doorbell = unable to link. Been overpaying for worse service. Spt no help No refund.
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JMB ๐๐๐ (@Jelly4lover) reported@googlenest Can you please help as the previous tenant has the pin for the thermostat to my heating I donโt so I cannot control the temperature or time of heating ? I have children in the house
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Vince Ducote (@vducote) reportedIโm fully in the ecosystem, but @Google is making it harder to stay. We shouldn't have to pay more for a "smarter" home that actually does less. Bring back Continued Conversation and fix speaker group playback! #GoogleNest #TechFail
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Coty (@cotywithaT_) reported@Farr351226 @googlenest @madebygoogle Yes it seems everyone that switched has same issue but Google makes it seem itโs not common and an issue on my end. Very frustrating
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Vicki Russell (@VickiRussell62) reportedHey @AmazonAustralia I purchased a Google Nest and I have been sent a European plug. It will not work in an Australia and your site is not allowing me to replace it. Your chat bot did not help either. How do I get this exchanged so I can use it? @googlenesthelp
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Vishal Yesudas (@VishalYesudas) reported@googlenest I get you are stopping support for Gen 1 nest thermostats. I understand if you stopped updates and features. But wtf, you just pull all smart functions and no longer connects to app. You made it dumber instead of just stopping the progress. Itโs messed up.
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Bill Dixon (@WOsloop_ORD) reported@googlenest Do you still manufacture Smoke/CO2 monitors? I am having a problem with one and probably need to replace.
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Steve (@pir2h) reported@googlenest Network error. Nest not communicating. Try again. Is there a problem with the app? All of my other apps that I use to monitor home is working .
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PigwitFade (@sixseven7156) reported@zerohedge @googlenest @Google I think you got alot of people trying to sign in. Maybe they do that to any account seemingly getting attacked. Hopefully you get in!!
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Ramesh Nukala (@rameshnukala) reported@googlenesthelp I have google mesh routers & every few months Iโm having trouble with accessing internet. When I contact the customer care, only solution I get is reset router. Resulting in a new network name and setting up a new password on all the 50 +devices. VeryFrustrating
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OperationalGoon (@OperationalGoon) reported@googlenest who's the idiot at Google that absolutely ruined the Nest with this Gemini crap? Absolutely horrible, it has completely ruined my Nests. I won't be buying any more Google products unless you roll this **** back. Everyone is complaining about this, everywhere.
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๐๐ ๐ฃ๐ฃ๐๐ซ๐ก๐ ๐๐ ๐ณ๏ธโ๐ ๐ณ๏ธโ๐ (@correzpond) reportedHey @Google you have ****** up your entire #GoogleHome ecosystem & your assurances that you are listening to your customers & will fix things clearly are just more lies. Anyone who would actually consider *paying* for @googlenest must be insane or a MAGA supporter (same thing).
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Luise #muddyankles ๐ด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ๐ณ๏ธโโง๏ธ๐ณ๏ธโ๐๐บ๐ฆ (@luise_g) reported@googlenest stop sending me reminders to replace my nest smoke/ CO sensor, when there is no google nest replacement device in the UKโฆ wholly pointless and VERY annoying, exceptionally poor customer service โฆ Iโm sure Google has loads of useless excuses though โฆ
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Prabhnoor Singh (@Prabhnoor0007) reported@googlenesthelp @suzfly Hi. I need help with my nest thermostat
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Harry Papadhimitri (@papadhimitri) reported@googlenesthelp I have a problem with my nest thermostat third generation I had before in the app but now doesnโt connect anymore to the WiFi Can you halo me to solve this or replace the thermostat ? I did hard reset to factory settings and still the same
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Jason Silver (@Da_Big_Dogg) reported@googlenest just wanted to say Thank you for basically making my v1 Nest garbage, you pissed me off enough to look at other products and now Iโm going away from Nest! Nicely done!!! Idiots!
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Walt (@WaltIsHereNow) reported@RepMikeCollins @epaleezeldin Good. Please enact Right to Repair legislation - people need to be allowed to fix what they purchased. Electronics depending on online services need to be open-sourced if that online service goes away. @googlenest is currently rendering tens of thousands of WORKING thermostats useless because they are discontinuing service.
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Shaggy Scurge (@ShaggyScurge) reported@googlenest STOP ******* turning my ******* thermostat down on my ******* boiler system. #retards
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UYAUSSOAB, Esq. (@uyaussoab) reported@googlenesthelp @googlenest do not, I repeat do not use Google camera products. Their support used to be great theyโre totally blowing me off. Frustrating because there is no other way to get help. They changed their subscription to screw the people like every other company FU!
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Raymond Snijders (@rsnijders) reported@googlenesthelp Resetting the Nest Mini (unplugging/plug back in) does fix the problem temporarely but somehow the Nest Mini or the Tunein app fetches new and wrong geodata location info and it refuses a new radio session for Dutch stations like Radio 10 and Radio Veronica. Will DM tomorrow.
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UB (@theubeing) reported@googlenesthelp please help me my email account recover please Google
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MANOJ MADHAVAN (@MANOJMMK) reported@googlenesthelp I am struggling with nest support for my 3rd gen thermostat giving e74 error. Tried everything suggested...they are just saying get an HVAC tech...but the old thermostat works just fine....this is second unit I that hasn't lasted over 2-3 years. What is exp life ?
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DobieGillis (@EP1tch91469) reported@p_e_a_c_e5566 @MAGABarbie317 @googlenest So what you're saying is that it shows Karen hitting Officer Okeefe yet the MSP/NDAO didn't request it? Wouldn't that prove their entire case? Explain it like we're all 5 year olds as to why they wouldn't want the smoking gun or better yet the broken taillight?
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Sam (@Scselig1) reported@googlenest down???
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Robert E. Loser. (@Gargen123) reported@zerohedge @googlenest @Google Iโm sure people constantly trying to login didnโt lock it or anything. Come on.
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brn (@Von_der_Land) reported@googlenest I am so sick of your ******* so called mesh routers and pucks going offline randomly multiple times a day. **** YOU!
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Janet Vuksta James๐บ๐ธ (@janetj100) reported@googlenesthelp my cameras show live in the Google home app but upon selecting them, they just spin and black! Iโve rebooted router, phone, reinstalled app! Any help would be appreciated!
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John (@TheKramalan) reported@sundarpichai @Google @googlenest Please read ALL the apple App Store most recent reviews over the last year regarding the garbage dumpster fire the app is with Google nest cameras. Crashes. Lagging. Spinning wheels. Freezes. I have 9 cameras all unusable. Not just me. 1 stars!
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Mike (@PMad99) reported@googlenest hey can we please fix Familiar Face Detection? Its been the worst in its class by FAR for too many years! I have to correct it every single day. Its AWFUL!
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John (@TheKramalan) reported@sundarpichai @Google @googlenest Please read ALL the apple App Store most recent reviews over the last year regarding the garbage dumpster fire the app is with Google nest cameras. Crashes. Lagging. Spinning wheels. Freezes. I have 9 cameras all unusable. Not just me. 1 stars!