Google Nest down? Current status and problems
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
- Sign in (41%)
- Website Down (22%)
- App Crashing (14%)
- Online Features (8%)
- Errors (8%)
- Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tampa
|
Errors | 7 days ago |
|
Escondido
|
App Crashing | 10 days ago |
 Chepstow
|
Sign in | 24 days ago |
|
Lincoln
|
App Crashing | 25 days ago |
 Tequisquiapan
|
Sign in | 27 days ago |
 Rödermark
|
Errors | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Argylelewis (@argylelewis) reported@googlenesthelp Your dm reply time is pretty slow. Sorry to say. Hate putting in a moan but I've done everything amd it's not working and it's been working fine up until 2 hours ago. I need some actual help and quick
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Brent Lintner (@brentlintner) reported@googlenesthelp Hi thanks!! Yes I am the owner. Only have one home. Just stopped working over night. When I login to Nest app it’s like my account was reset (“hey set a new home”).
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Peter Duong (@PTR1D) reported@googlenesthelp @Stu_TheEvent I'm in the same boat, been without heating for 5 days now. Customer service haven't got back to me after initially sending me the wrong part. Now seems impossible to get them to help
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Robbie Robinson (@robinson5822) reported@googlenesthelp i have several google nest devices, 2 camera, 2 thermostats and 2 temperature sensors and 4 nest aware's. One of the nest thermostats started a network issue yesterday. Cannot connect to network. Sees no networks. I have tried a hot spot and does not see it.
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Marie Grey (@_MarieGrey) reported@JSPartisan @googlenest The router is connected to the modem. But I don't want to disconnect my entire house to*maybe* connect this one device and then risk other things not reconnect. ESPECIALLY SINCE THIS IS HAVING AN ISSUE SINCE I CHANGED THE NAME.
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Justin I'Onn (@justinionn) reported@googlenest @madebygoogle Each time I factory reset the #CCWGTV I have the issue where too many apps try to update at once in the queue - so *no* apps will install from Google Play upon first use. I now know how to fix that issue, but I'm aware that others may not, and believe they have a faulty device.
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Aniket (@BhideAniket) reported@googlenesthelp my nest thermostat stop connecting to wifi .. i did restart and reset both thermostat and router but the issue still persist .. whats the next step ?
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Melt! (@JSPartisan) reported@_MarieGrey @googlenest Well ****. Take that ******* thing, and throw it into the nearest body of water! So you go through the set up and it just doesn’t bring up your wifi on that page?
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🤯 (@RashidiG) reportedHi @Google! Why is @googlenest slow tonight? It took forever to turn off my bedroom light. That’s annoying. Maybe I should get Alexa. 🤨🤨 @GoogleAI
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Stuart Ridley (@Stu_TheEvent) reportedYou really find out about a company when something goes wrong. Never buying a @googlenest product again. Worst customer support I have ever experienced and I’ve had to call BT with an issue before. Should have chosen @HiveHomeUK ffs
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Danny (@itsdannycx) reported@googlenest WTF! You're discontinuing the Nest Secure? Yeah, you said you're continuing to support for it's users, but basically no new features & updates! Bug fixes is not a real update. Hopefully you're planning to Launch a new system.. @SimpliSafe is looking better each day!
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Squirrel Murphy (@Toga_Skibum) reported@googlenesthelp brand new Nest thermostat won’t stay connected. Looks like it’s a known issue. Large company rips off people. Something new!
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F 🍑 (@ohdangFeng) reported@googlenesthelp hi my nest thermostat can not connect to wifi. it says searching.. FOREVER. no error message. i've dm'ed you with my reference number + details
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Andy (@andredickson1) reported@googlenesthelp my thermostat stopped connecting to wifi, I have restarted router, reset nest thermostat, checked router setting and still nothing... is this a known issue?
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Ken-1 U (@sptnk_nord) reportedGoogle Nest Hub isn’t playing CBC radio station in my location. Every morning, it travels around Ontario. KW, Sudbury, Thunder Bay ... I had the same problem before but it was fixed and it started again. @googlenesthelp @cbcradio #Toronto #cbcradioone
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vivian (@alltimevivian) reported@googlenest I’ve been trying to contact Google for support with my Google nest for the past month and every time I try to chat it says try again later and it does not give me an option to call. So, when you guys say “here and ready to help” how exactly do I receive that help????
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Argylelewis (@argylelewis) reported@googlenesthelp hi can someone help me. I have been messaging but you've stopped replying
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Danny (@itsdannycx) reported@googlenest WTF! You're discontinuing the Nest Secure? Yeah, you said you're continuing to support for it's users, but basically no new features & updates! Bug fixes is not a real update. Hopefully you're planning to Launch a new system.. @simplysafes is looking better each day!
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Christian Salazar (@TheRealLegend) reportedMy 4 year old son accidentally knocked over our @googlenest thermostat...now it’s broken & out of warranty. Are we out of luck? @googlenesthelp
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Stu_BP (@BpStu) reported@googlenesthelp my camera has been offline most of the day. No issue with my Internet connection etc. Are there issues your end???
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Damian Edwards (@DamianEdwards) reported@googlenest Seems the problem is more on the @disneyplus side
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Anna C (@AnnaRCocco) reported@googlenesthelp my nest hello doorbell was offline and no lights. Have reset Wi-Fi, and tried to areset and plugged in to usb and still no lights - the chime works on the house - now what?!
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Jacob Sempler (@sempler) reported@googlenest My routines disappeared from the app. And from what I can see I’m not the only one with this problem. I’ve tried uninstalling and reinstalling the Google Home app on iOS. Still nothing. What now?
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Argylelewis (@argylelewis) reported@googlenesthelp can you please check your dm and help me. Your thermostat has broken wont connect to Internet, heat sensor saying wrong temp. It's freezing and i have no central heating because it wont switch on unless i turn it up to 30 degrees which isn't right
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Sal Gatto (@gatto_sal) reported@googlenest @madebygoogle Do any of your customer service agents actually know how to help? I can’t enable Google assistant on Nest indoor iq cams and I can’t find a solution anywhere.
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christine beaton (@cee_beats) reportedthis weekend my @Google home mini's mic stopped working randomly during the night after less than 2 years and @googlenesthelp was the absolute worst /1
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Argylelewis (@argylelewis) reported@googlenesthelp my nest thermostat lost connection to the WiFi for some reason today and won't pick it back up despite me restarting and resetting multiple times. WiFi working perfect on everything else. Help!
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Argylelewis (@argylelewis) reported@googlenesthelp my thermostat wont connect to wifi. The heat sensor is miles out its showing its hotter in the room than it actually is so it's not allowing the heating to kick in. I have DM repeatedly. I need you to help fix it
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DPawsonGas (@DpawsonGas) reported@dcinet @googlenest Supply and install only. And only buy from regular supplier or places where they pay there staff that little they dont want the hassle and issue a refund 👍 if its less than 12 month old, box it up take it back and get another one
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adam (@L1T3R4LLY) reported@googlenest wtf?!? I’m sure you have my location so you probably can know why I’m saying this but believe me, I’ll rip these mother ******* off of the walls and go back to the good and normal. We paid a fortune for this stuff and now it won’t work right unless we subscribe?!?