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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (50%)
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Online Features (18%)
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App Crashing (9%)
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Website Down (9%)
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Device Failure (9%)
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Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Kirkland |
Errors | |
| Peoria |
Online Features | |
| Anchorage |
Sign in | |
| Seattle |
Sign in | |
| Havertown |
Online Features | |
 Bhubaneshwar |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Hague
(@haguey) reported
@zedsmiles @BBCRadio3 @googlenest Hi - I have the same issue, can’t play any BBC radio station on one of my Nest Mini speakers - I do have one other speaker that does work though. I have tried a factory reset with no joy. System firmware version : 250118
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Imran Awan
(@imranyawan) reported
@googlenesthelp I need some help. My Nest thermostat displays a temperature higher than the ambient temperature where its located (Hallway)
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MattJThompson
(@MattJThompson) reported
@googlenesthelp Hi. Google Nest won't play BBC Radio 2. Say "Hey Google Play Radio 2" it responds with "Streaming 88-91 FM BBC radio 2" but nothing plays, can play on phone using BBC Sounds app and cast to Google Nest ok. Based in the UK. Been an issue for about 5 days. Help!
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Werewolf Bar Kochba (Spooky, Scary, Revolting)
(@dickius) reported
@googlenesthelp why is the Nest thermostat so bad at doing its only job?
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Robert bush
(@Robertb51426571) reported
@tylerwolf2000 @googlenesthelp Hi I think there's a good chance of Fixing that and Recovery, I suggest you reach out on *𝐖𝐄𝐁𝐂𝐑𝐀𝐂𝐂𝐊𝟏* on Instagram He helped me to Fix mine Few hrs, so that's pretty much the only viable option you've got amongst others, I hope this helps.
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Stefana 👩🏻💻☕️☁️
(@stefanamuller) reported
@googlenesthelp my nest 3rd gen thermostat recently decided it can’t find wifi. Tried a reset of both nest and router. No dice. Help! It’s gonna get cold in NY soon… can’t turn the heat on!
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Maya
(@xmayamt) reported
@googlenesthelp hi there !! I need some serious help… my thermostat randomly disconnected from wifi and keeps saying it cannot find any network.. i tried restarting, resetting… still same issue. Not even a year old! How could I get this fixed?!
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Luke Robinson
(@LRobinson_HBS) reported
@zedsmiles @BBCRadio3 @googlenest Same issue, no BBC stations are working on any of my Google speakers
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Chance (but spooky) 🎃
(@chancethedev) reported
from
San Diego, California
So Google “updated” the @googlenest with the Snow model and the entire experience is so bad. Laughably much worse that what it supposedly replaced. Both hardware & app are less intuitive and more confusing to use. Would love to have been in the room during that design process.
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Mark Time #RejoinEU #FBPE #FBPPR
(@dojjey) reported
@zedsmiles @BBCRadio3 @googlenest Use BBC sounds on your phone to cast to your google speakers until the issue is fixed. More than likely a BBC issue.
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daniel bayliss
(@dbayliss88) reported
Still poor customer service @googlenesthelp #Badservice call your call centre for a 2nd time today. So far 2 e-chats 2 calls and an email. Still haven't got a replacement heatlink. Posted on here two hours ago and still nothing @BBCWatchdog taken 5 days and am still no closer...
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Imran Awan
(@imranyawan) reported
@googlenesthelp Thermostat was installed two years ago and the issue has experienced since Saturday.
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Robert bush
(@Robertb51426571) reported
@lesliehoward @googlenesthelp Hi I think there's a good chance of Fixing that and Recovery, I suggest you reach out on *𝐖𝐄𝐁𝐂𝐑𝐀𝐂𝐂𝐊𝟏* on Instagram He helped me to Fix mine Few hrs, so that's pretty much the only viable option you've got amongst others, I hope this helps.
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Randy
(@RandyNeu) reported
@CanaryMediaInc @googlenest Does subsidizing Texas wind really help me in Wisconsin
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JAY Da Pree
(@james72106874) reported
@googlenesthelp Hello, my nest thermostat isn’t connecting to the heat link. For the last 2 days I have tried all the troubleshooting steps advised. Please help
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stayasleep
(@themarkofcurse) reported
@googlenesthelp @javerick6272 Same issue. They are lemons flat out. Good luck with warranty
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stayasleep
(@themarkofcurse) reported
@stefanamuller @googlenesthelp Same exact issue tech support was no help 48 hours later still trying for a warranty replacement that they think robbing of us of a thermostat is good customer service
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MattJThompson
(@MattJThompson) reported
@googlenesthelp Just tried changing the default audio device on the home hub to (this device) then it will play the radio. Problem seems to be related to starting the music on the Chromecast Audio from the home hub. Hope this helps.
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Scott Marcus
(@TechnicalTrain) reported
@googlenesthelp Yes. On both it tries to connect for a while (Bluetooth is on & I'm close and each are connected to the same network as my phone), but then I get a "Something went wrong" error page (yellow triangle with exclamation point shows). The code at the bottom is: TD013(4096)
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Zed Brown
(@zedsmiles) reported
@BBCRadio3 & @googlenest for some reason, since 4 Oct, none of the BBC radio stations stream on Google Nest devices. Just silence. Per Nest's support centre, it's a BBC server issue. Other users have reported the issue starting the same day. Is there fix in the works? Thanks.
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stayasleep
(@themarkofcurse) reported
@googlenesthelp awful service day 2 getting a warranty replacement on your lemon thermostat while lied to and mistreated by ur “professional” outsourced help
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Maya
(@xmayamt) reported
@googlenesthelp I have the Nest Learning Thermostat , I have two of them but just the one upstairs is the one that randomly … is giving me a network problem 😫
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Kien Tan
(@kientan74) reported
@googlenesthelp Hi Google, I have 3x 2nd Gen Nest Minis. One of them has stopped playing BBC Radio; or rather it tells me that it is playing, but is silent. Other stations work fine, and BBC works on the other devices. Have rebooted etc. Seems a common problem. Any fix please?
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Ranzblade_09
(@ranzblade45) reported
@googlenesthelp Yes, I have a 1st-generation Google Nest Display & I had bought the same from the United States but I currently reside in India. I tried factory resetting the Google Nest but yet it doesn't solve the issue. I also tried unpairing my phone and repaired it but still doesn't fix.
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Jools W
(@Burryshmee) reported
@zedsmiles @BBCRadio3 @googlenest Same here, BBC radio does not play on my Nest Audio (but strangely works ok on my Nest mini). Any help would be appreciated. Rebooting doesn't help. All other radio stations are fine.
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Ailsa
(@Aliceallsorts1) reported
@googlenesthelp Hey, thanks for responding so quickly. It’s a 3rd gen Nest learning thermostat. I’ve gone through the troubleshooting for the screen being off but with a green light showing (pressed down for 10 seconds), and nothing. The display is completely off and unresponsive.
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GR Soria
(@grsoria) reported
@googlenesthelp Hello support Pros! My thermostat Display-3.6 decided to stop detecting any Wi-Fi signals. Router and thermostat resets didn’t help any. All other devices on same Wi-Fi are working correctly. Can someone please reach out with next steps. TY!!
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Jes Us
(@JesUs70900786) reported
@googlenesthelp Your Home app is horrible, too many glitches, only records events, and it's slow with fast internet. Have a Nest developer go and fix it or just let the Nest app connect new cameras instead of google Home...
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Ranzblade_09
(@ranzblade45) reported
@googlenesthelp Yes, I have a 1st-generatiom Google Nest Display & I had bought the same from the United States but I currently reside in India. I tried factory resetting the Google Nest but yet it doesn't solve the issue. I also tried unpairing my phone and repaired it but still doesn't fix.
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Carrie Ellen
(@CECW10) reported
@AML1284 @ed_davis293 @googlenest When am I coming over to fix that for you?