Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (39%)
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Website Down (23%)
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Online Features (18%)
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App Crashing (7%)
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Errors (7%)
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Device Failure (7%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in | |
| Boston |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Amber
(@Lushi73) reported
@googlenesthelp Hi Google Nest. Please can you send me a telephone contact number as I do not use Twitter regularly as I work! The thermostat is still broken too. Thank you.
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Gandalf Sollenberger
(@gsollenberger) reported
@googlenesthelp My thermostat can no longer see any wifi networks. I understand this is a common issue requiring replacement. Please advise. FWIW I tried to message you directly but it always fails.
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"Kwesi" Adrian ♒
(@abhayes72) reported
@googlenesthelp Is there a connectivity issue with Nest Learning thermostats? My thermostats have been going offline more and more lately. #nest
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Amber
(@Lushi73) reported
@googlenesthelp Hi, my Nest Thermostat is not connecting to WiFi and I've followed the Troubleshooting advice a number of times but has not worked. I've only had the Nest Thermostat for 13 months! Help is required to resolve asap. Thank you.
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"Kwesi" Adrian ♒
(@abhayes72) reported
@googlenesthelp The issue appears to be the Nest/Google apps. The thermostats never disconnect from the Internet. The issue is for some reason the Nest/Google apps continue randomly dropping connection. Did a factory reset to see what happens.
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keingfang
(@keingfang) reported
The worst chime ever, @googlenesthelp chime, don't buy ever.
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"Kwesi" Adrian ♒
(@abhayes72) reported
@pellmellkell @googlenest You are not alone. I have been having the same problem. The Nest app show thermostats are offline, but they are actually still online and connected to the Internet. I have to restart them to get them back online in the nest app. 😩
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BethG
(@OakvilleBG) reported
@googlenesthelp I can no longer stream radio through my Google Nest Hubs (2nd Gen). This has been happening for the past week. I have rebooted the speakers and my router. Nothing works. Please help
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Javier
(@JavierPicture) reported
@googlenesthelp hello I need some help fixing my nest thermostat 3rd generation not connecting to wifi and not charging , I try to resent and recharge manually still not working, if there is any other way to make it work let me know i will appreciate
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Javier
(@JavierPicture) reported
@googlenesthelp hello, I in need of some help for my 3rd generation nest not connecting to wifi and not charging, don't know whats the issue I already try to reset and recharge, nothing is working, please if there is any other way to fix it i will appreciated
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Amber
(@Lushi73) reported
@googlenesthelp Hi Google Support, plradr can you send your contact number as I do not use Twitter regularly. My thermostat is still broken.
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Prayfuntank
(@prayfuntank) reported
from
Whipple, Arizona
@googlenest @madebygoogle Tell hot ones to **** off i bought this product $500 everytime I go on youtube kristin bell staring at me 911 all the time you are horrible people and frankly belong in prison never buying a Google product again. Fraudlent *******
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Hannah Rutherford
(@lomadia) reported
@googlenesthelp hiya! I'm trying to login into my Nest account on a new phone and haven't migrated the account to Google. Would love to sort that out, however the password reset email refuses to appear. How do I fix this?
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Ali Malik
(@TheRealAli_) reported
@googlenest I’ve never been more disappointed in a product or customer service that I have been with google mesh wifi .I’ve been on phone with you guys on and off for the last 8 months to fix the problem with my google mesh system . I’ve went through 4 diagnostic with you guys
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jekospider
(@jekoseeker) reported
@googlenesthelp I need help with signing into my Gmail account. could you route me to the right support?
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The Dude of Crypto 💎🥜💎✊ 🥴😭
(@cryptokeeper_2) reported
Second Nest Gen 3 went bust. The base went bad just after the warranty expired. Now Google wants $50 for the part. I could buy a new thermostat for that! This is the second Gen 3 I've lost within 6 months. Do not buy @googlenest @googlenesthelp
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"Kwesi" Adrian ♒
(@abhayes72) reported
@googlenesthelp This thermostat is downstairs, router is upstairs. So, about 10 ft distance. There are no other electronics causing interference. Furthermore, the upstairs thermostat is even closer and it randomly goes offline too.
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Tanner DeBoard
(@TannerIsTheName) reported
Hey @googlenesthelp @Android @SonySupportUSA - You've introduced a terrible bug that is automatically re-enabling Google Assistant voice recognition on my Sony Android TV whenever I try to use the voice command 'Ok, Google' for my Nest Mini. I've turned this setting off 4 times!
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Bob Dillon
(@HAG624) reported
@googlenest Seems to be a lot of people (myself included) complaining recently about their Nest thermostats constantly going offline. Any thoughts?
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Robert Kurtz
(@k34851714) reported
@googlenesthelp Sorry I do not know how to go to private messages. I will need to find someone to help me navigate Twitter.
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"Kwesi" Adrian ♒
(@abhayes72) reported
@pellmellkell @googlenest Yep…mine also…that’s why I believe the issue is with Google/Nest. There is most likely a “bug” present that they are not aware of.
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Sid Sadistic
(@sidsadistic) reported
A reminder that in 2024 Google is disabling people's home security systems to urge them to buy their new **** and tried to justify this by sending out fake store credit coupon codes. #Google #googlenest #unethical
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Robert Kurtz
(@k34851714) reported
@googlenesthelp I need help. My Nest learning thermostat does not see the internet any longer. Have tried everything
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Brian Blues
(@BrianBlues) reported
@googlenest Help! I have a Nest thermostat at home. When I’m away from home, I manually set it to “away”. If I check it 30 minutes later, it had set itself back to “home” mode. This does this repeatedly! 😵💫
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Richard Baumber
(@RicBaumber) reported
@googlenesthelp hello I have a W5 nest error and completing a restart and factory reset has not helped. Now the thermostat cannot find any network at all
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Robin Flynn 🇵🇸
(@peakrob) reported
@googlenesthelp when I try to install the second Google doorbell in 2 days (your support said 1st was faulty) I still get exact same message on home app telling me to set up a nest account. But I can’t set one up as it’s merged with Google. Nightmare.
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Scott Valient
(@scoval) reported
@googlenesthelp Restart, it doesn’t see any Wi-Fi networks. We have a google Wi-Fi system, which i reset the power to. We have nest cameras as well. All but one are working right now. “WI-FI connection error nest.con/w5”
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Llemay Azralag
(@Yummerson) reported
@googlenest wifi network not found on my nest. I have two thermostats and issue is only with one. Wifi works on everything else. Not staying powered even after charging.
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Julio Villegas
(@JulioV5757) reported
@googlenesthelp my nest seems to have lost its internet connection and won't work. Can you help me out? I miss being able to control my thermostat from my phone! #nestwoes #helpneeded
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Scott Valient
(@scoval) reported
@googlenesthelp hello, my nest thermostat says it’s unable to connect to Wi-Fi all of the sudden. It still looks like it works, but just doesn’t connect. App says it went offline 15 hours ago. I reset Wi-Fi and router. Reset thermostat too.