Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (39%)
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Website Down (22%)
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Online Features (17%)
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Device Failure (10%)
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App Crashing (7%)
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Errors (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Playful Quips
(@PlayfulQuips) reported
@googlenesthelp my brand new nest can’t find my WiFi network. It just keeps searching! Help!
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Jim
(@jim_yarborough) reported
@googlenesthelp my Nest UK gen2 thermostat is not controlling my heating . It says heating is off but the heating remains on. No error on display and all seems to be okay but heating remains on.
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp I hope you’re never without heat due to a faulty system with no help! My house is freezing and no one is following through with what your saying you’ll do! Make this right for your customer!
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tio anta wibawa
(@tioantawibawa) reported
from
Pasarrebo, Daerah Khusus Ibukota Jakarta
@googlenest @madebygoogle No, thank you. It has returned to normal. After I restarted the device, and then tried to re-login.
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Jim Vargo
(@Vargs120) reported
@googlenest Why is your #tvos app for @appletv such garbage? Never works. Why would I ever buy another one of your products? #nest #AppleTV
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Toolstation UK
(@ToolstationUK) reported
@scoutfarmjim @googlenest Good afternoon Jim, I am sorry to hear that you have experienced an issue with your Nest Cam IQ Outdoor. Can you please provide me with more details on the issue so I can feedback the information to Buying and Marketing team. Kind Regards, Filip
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Ryan Offord
(@underwaterryan) reported
@googlenesthelp Over the last few days my doorbell keeps going offline. I have a number of Nest products which all stay online along with everything else. The doorbell is within a decent distance of the router and nothing my side has changed. Also have 900mbps. Why offline ?
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Hannah Huntsman
(@HuntsmanHannah) reported
@googlenest my new Nest Mini won’t verify my address. Any way you can help me with this?
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Steve Belsey
(@belsey93) reported
@googlenesthelp i have a nest thermostat that has worked great for the past 6 months. It recently lost its wifi connection and I can't get it to reconnect. It just searches and doesn't see any networks. All other devices in the house work fine. Can you help??
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Justin St.Amour
(@stamourj) reported
@googlenest you folks really need to add nest aware 1st gen support back or offer a 2nd gen subscription that’s actually comparable. Your support team needs some teeth to actually deal with customer issues instead of punting people down the line.
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Trey
(@tr3yg12) reported
I love @googlenest products but I may have to switch after how hard they’re making it to pay them. I can’t upgrade or subscribe to any service and no one knows how to fix it #theworst
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Antifascist Josh Anderson
(@SrslyJosh) reported
@googlenesthelp Did ya’ll really kill my nest aware subscription because I didn’t migrate to using a Google account to log in? That’s sleazy as ****.
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Andrew
(@realandyrosser) reported
@googlenest my heat link box is broken. There is no UK support phone number or support chat. How can I get a replacement part
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Martin Smith
(@MSmith81395533) reported
@googlenesthelp There is no damage, it just randomly stopped working. I have 2 iq outdoor cams so by switching all parts over i could tell its definitely the long power cable that is the problem.
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Aviral Kedia
(@Aviral_AKD) reported
from
Rānīganj, West Bengal
@googlenest I am writing this as because my issue is still not resolved my nest mini unexpectedly removed the wifi connection and its not getting connected after that even after performing a factory data reset and reinstalling google home app Issue id:2-0725000031113
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Ashok R
(@ashokrochwani) reported
@googlenesthelp nest learning thermostat not connecting for last 6 months, need help
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Lauren Lockliear
(@LaurenLockliear) reported
@googlenest I need a replacement power cable for my wifi router, but your online chat agents are saying I can't get one. mine has holes in it and I need a new one. help?
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Anna C
(@AnnaRCocco) reported
@googlenesthelp my thermostat keeps saying offline but it is connected to internet?
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Jack Napier-Skellington🌹🍀
(@be_elzabozo) reported
@googlenesthelp How do I contact a live customer service representative about a malfunctioning Nest? Our home is FREEZING! Our gas company has assessed things & said the problem is not on their end. Please help.
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp I’ve been on the phone for 3 hours still no answers or help
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Kailyn Reid
(@kailynreid) reported
@googlenesthelp Other than Google Minis (which don’t seem affected), that’s the only Nest device we currently have installed. I haven’t tried anything yet, just saw how many times it blipped offline in the past 24hrs and wasn’t sure what to do!
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the real G
(@MeesterWormwood) reported
My gosh the @googlenest setup process is beyond bad. Trying to add wife's account to manage thermostat, entry key doesn't work, google home setup just hangs (on iPad and on Macbook browser), half an hour of my life wasted so far. Awful.
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Dries Augustyns
(@AugustynsDries) reported
@googlenesthelp No other device on the network has a problem. The blue ring light around the button lights up. No yellow or red light as mentioned on the docs.
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Jim Holmes
(@scoutfarmjim) reported
@ToolstationUK to protect your customers from poor products, please remove Nest Cam IQ Outdoor from sale. Original, bought from you,and replacement lasted 13 months combined. @googlenest disown the problem, though the issues are widespread and documented.Told to buy replacement!
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The BOB
(@mackswift) reported
@googlenesthelp Really weird issue here. Since Tues, when I say "Okay Google, SiriusXM Channel 38" Google Home Max replies "sorry, I don't understand." The command works with any other SiriusXM Channel (39,40,41,125,etc). But for some reason, 38 doesn't since Tues. Thoughts?
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Playful Quips
(@PlayfulQuips) reported
@googlenesthelp my new nest can’t find my internet. It just keeps searching. I did all the trouble shooting things. Help!
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Jim Holmes
(@scoutfarmjim) reported
@ToolstationUK @googlenest Thanks for reply. First purchased Oct 2019. Failed after two months due to moisture/ water ingress at power connector on back of camera (well known issue documented many times over internet). @googlenest replaced. Second camera lasted 11months then failed in same way. 1/2
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Ruben OUDE TANKE
(@rubenoudetanke) reported
@googlenesthelp Hello, it has been over 2 months that I'm waiting for Google to sent a replacement for my defective Nest Wifi router. I'm contacting support each week, each week they promise to send a replacement. And.. nothing happens. Support is the worst I ever experienced
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brandy
(@bstaros) reported
@Google @googlenest @googlenesthelp what a joke! You guys ask me to dm you so it’s not seen by public but once I do you stop responding!! Completely unacceptable! No heat for 3 days and been waiting for over an hour to hear from a manager!! Bad customer service!!!
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Dries Augustyns
(@AugustynsDries) reported
Hey @googlenesthelp! My Nest Doorbell shows as offline in the app but I can ping it. I've tried restarting it and my router as well. Any more solutions? Cheers!