Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (51%)
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Online Features (16%)
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Device Failure (12%)
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App Crashing (9%)
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Website Down (9%)
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Errors (2%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Anchorage |
Sign in | |
| Seattle |
Sign in | |
| Havertown |
Online Features | |
 Bhubaneshwar |
Online Features | |
 Whitchurch |
Website Down | |
| Rochester |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Kasey Cuppoletti
(@kaseycuppoletti) reported
@googlenesthelp we renamed our “Home Info” in the Nest app & it rendered our Nest Aware sub useless even tho we paid for a year. Had to cancel & resub with no refund for the first sub. Can someone help? Your in-app support people aren’t helping. Sucky experience.
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Ms. Potato
(@ms_potato_indy) reported
@googlenest I assure you WE ARE HOME this much. Please stop turning my heat down 😒
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Alex D'Alfonso
(@alexdalfonso1) reported
from
Toronto, Ontario
Was forwarded to a senior technical specialist to help me troubleshoot. Spent 20 minutes reading my issues and responded with "the unit is end of life. You should buy a new thermostat, we come out with new ones every year". Almost like its designed to fail at 2 years @googlenest
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Dhurjati Dhar
(@KausSaha) reported
@googlenest I cannot cast Hoichoi Byomkesh season 6 to Chromecast. I am getting a message like DRM controlled content. However season 5 can be casted. I have tried Netflix or YT. No issue there. I believe Hoichoi has to allow the casting. It is not a Chromecast issue
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Denny Roberts
(@ddraig_goch) reported
@googlenesthelp Thanks I’ve logged in, but I can login on the app too, it just randomly kicks me out again when trying to change a setting. I’m in Scotland
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ryan
(@rharkins2009) reported
@googlenesthelp Ok thanks, working with your agent on an issue they said the reccomended number is only 6 points which I found strange
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El Gapo Junior
(@Choreyknows) reported
@googlenest If you could help me stream ESPN to my tv via my chrome cast, that would be helpful
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Ben Hayes 🤷♂️
(@benhayesnyc) reported
@marcoarment @googlenesthelp i had an issue with IGMP proxy on my fios router causing instability with nest fwiw.
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emi
(@flwrofevil) reported
@googlenest It is at less than 10 ft of the router, there is always a changing beautiful picture on the tv screen from Chromecast so I think it is connvet to the witi. However it isnconnect to the tv usb for power. Coult that be the problem of under power?
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Anna Bradley
(@Bradders1012) reported
@googlenesthelp Finally got through on the phone and issue partly resolved
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Charlie Tamara Piper
(@charlietpiper) reported
@googlenest The Nest Audio speakers came out not long ago, this is something that should’ve been fixed from previous models. This has been a known issue for years, how much longer should we wait for a fix?
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Park Silk
(@parks) reported
from
Austin, Texas
@marcoarment @googlenesthelp I recently migrated my Nest account to a Google account so that my Google Nest Hub will announce and show video when someone rings my Hello doorbell, and the Nest and Google apps are terrible. I’ve been randomly signed out and unable to login multiple times.
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srikanth
(@ikru007) reported
My google nest will not detect or connect to wifi. It worked for 1 month and then one day stopped working. Tried resetting the router and the nest but no luck. Nest keeps searching for wifi. Help needed urgently!! @googlenesthelp @googlenest
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sadia atique
(@sadia_atique) reported
@googlenest I have been trying to contact best support regarding non functioning google nest as identified by HVAC professional. I called customer service they mentioned that they won’t return it and didn’t provide me any other information or help.
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Noah Guillory
(@Noah_Guillory) reported
@marcoarment @googlenesthelp I've actually had similar problems with my Nest thermostat in the past. The issue ended up being that my DNS configuration prevented it from connecting to its services. Do you have some kind of weird DNS config going on here?
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Name cannot be blank
(@peaceandprotect) reported
Hi @googlenest . First thing I asked and you have many asking the same thing. 'How do I know what present temp is? ' Apparently it's the number you can see on the display. Bad u.i. .. think u need to have a 'current temp ' title or something. No need to thank me
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Sarah
(@SaSa1175) reported
@googlenest Did all of what you said and still says offline
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Anna Bradley
(@Bradders1012) reported
@googlenesthelp H71 error message. There are no lights on the heat link. It is dead. The boiler works as I get hot water BUT I HAVE NO HEATING as that will not work independent of the thermostat
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Adam Green
(@theAdamGreen) reported
@thePaulCohen @ring @googlenest At issue is I need battery-powered doorbell.
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Mark Topham 🇨🇦
(@topham) reported
@marcoarment @googlenesthelp It's a "solved problem" so it doesn't interest Google engineers. Like most things they let rot
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Jordy aka MrJordilicious 🏳🌈🐺
(@mrjordilicious) reported
@googlenesthelp Recently I noticed that our Google Home devices didn't seem to properly connect to our @Sonos anymore. When we ask Google to "play some music" it replies that it will play from Spotify on our Sonos, but it doesn't actually start playing. Any idea how to fix?
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Faizy
(@fmalik89) reported
@googlenesthelp Including my brother to help him troubleshoot @sufyanmalik99 Modem > nest WiFi router > 2 nest WiFi points
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Proud Viking Jonas!
(@Jonas_Dev_) reported
@googlenest Hi! Our Google best mini seems to be less reactive to "hello Google" or do nothing at all with what I say and stop listening. Any idea how to fix?
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Faizy
(@fmalik89) reported
from
Germantown View, Maryland
@googlenesthelp unable to get network online, router keeps pulsing yellow. Have restarted modem and router multiple times, help
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Clemenza
(@Clemenza2020) reported
@googlenest Issue resolved
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Nicolas Garcia
(@nicolasgrcia) reported
@googlenest @expressvpn I've already tried, but they can't do anything because it’s not possible to configure my Orange Livebox router and my issue is precisely to bypass the detection of the router in wifi so their help doesn’t concern my problem. Thank you anyway!
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Alex D'Alfonso
(@alexdalfonso1) reported
from
Toronto, Ontario
@googlenest products and customer service are literal garbage. Been on chat for two plus hours to hear "you're one week out of warranty, you'll have to buy a new unit." Apparently one can't reasonably expect to have a google nest device to last 2 years and 1 week.
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Sarah
(@SaSa1175) reported
@googlenest so your device app is telling me my thermostat is offline but when I goto the thermostat, it says it’s online. I’ve restarted and everything is fine with the device but app is still saying offline. Wth?!
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Patricia
(@Asante_P) reported
@googlenesthelp we have been waiting 3 weeks for a response to an open enquiry - our thermostat is not working and it's freezing! Is any staff around to help?
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Ajay
(@ktm5050) reported
@googlenesthelp Hello, my nest Thermostat lost WiFi connection and now I’m getting w5 error. I tried rebooting my modem and router then tried restart nest. Nothing is working. Please help!