Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (49%)
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Online Features (18%)
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Website Down (10%)
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Device Failure (10%)
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App Crashing (6%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features | |
 Stratford |
Website Down | |
| Inkster |
Sign in | |
| Edmonton |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Sherrard
(@SherrardB) reported
@googlenesthelp No, it stopped saying there’s a glitch and started saying “sorry there was a problem, please try again in a few seconds”
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jason
(@J_Sibz37) reported
**** @googlenest I’m going to ecobee right now! Been messing with my heat for 2 hours before it finally came on. Had to unplug the dog **** Nest like 4 times. It’s going to make for a fun hockey puck. Worthless piece of **** that it is.
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Brooks Brown
(@wbrooksbrown) reported
@Google @googlenest @googlenesthelp No response yet? Make my Google NEST cameras work n the Nest app or u can refund me 4 these pieces of trash that only work in Google Home crappy app. Why not just Google Cam? Putting Nest n the name is misleading & it should work n Nest app!
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Rubies are Red...
(@jlrdfw) reported
@googlenesthelp No. It is offline in the app and I can turn the alarm on and off with the buttons on the device
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Matt Smith
(@RiversideAV) reported
@googlenesthelp This has to be the worst customer support. I'm a Nest PRO and I cannot get VIP support to replace my customers defective learning thermostats after 3 months and 25+ cases.
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jay_cob357
(@jacobi357) reported
@googlenesthelp having issues with my nest thermostat e not finding network. I have tried rebooting router and thermostat with same issue. Can you help???
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Hana Hawaii
(@WaileaSunsets) reported
@googlenesthelp do not buy #googlenestcamera they break down constantly- their support team spends half hour making sure y r who u r- then disconnected- $500 to fix each camera - junky cameras
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Elliott Sprehn
(@ElliottZ) reported
So @Google wifi is being deprecated, and we should have a Nest 40% discount... but it doesn't apply at checkout. Been transferred to 4 different support people, still no one seems to help. My wife works at Google *on hardware* and we're still stuck @googlenesthelp
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Claire Rowe
(@Clairerowey) reported
@googlenest the Nest app home/away feature no longer works, see hundreds of complaints on the Google message board and on the App Store reviews. Spoke to support 4 times and just go round in circles. My heating does not switch to Eco when I’m not in! Please fix the app!
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Hana Hawaii
(@WaileaSunsets) reported
@googlenest how come my cameras go out & when I called today - got disconnected - no call back - how can I get fixed without paying someone every time to fix?
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Dip Bisui
(@DipBisui) reported
@googlenesthelp my Gmail account was disabled 77 days ago and I try to restore account many time but google doesn't response. Please help me and enable my gmail account immediately it's very very important to me.
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Mookie 🐻 & Mel 🏳️⚧️
(@didToWinaPrize) reported
@googlenesthelp It seems to be pointless, as the issue I raised was in regards to getting the full police report and they have ask for it again. Either they, for the email have not read the issue or is just playing me and wasting my time.
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Brooks Brown
(@wbrooksbrown) reported
@Google @googlenest @googlenesthelp Hello? MAKE THESE CAMERAS WORK IN THE NEST APP! WHY IS IT SO HARD TO DO THIS OR EVEN TO RESPOND?! NEST SHOULD HAVE NEVER SOLD TO YOU! ZERO STARS FOR THIS GARBAGE! SUPPORT IS NON-EXISTENT! ZERO STARS THERE TOO!
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Levi
(@xlevix10) reported
@googlenesthelp @downdetector Just tested again and now they're working, must've been a weird glitch somewhere in the Google universe.
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Rocker
(@mopegdan) reported
@googlenesthelp Your home app is terrible compared to the original nest app.I can't make custom clips and footage is slow to load on the home app compared to the better designed nest app. As my camera die I will be moving away from nest because of the home app
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david ross
(@huggyosi) reported
from
Minneapolis, Minnesota
@googlenesthelp I’m getting the w-5 error tried everything can you help
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Matt Smith
(@RiversideAV) reported
@googlenest This has to be the worst customer support. I'm a Nest PRO and I cannot get VIP support to replace my customers defective learning thermostats after 3 months and 25+ cases.
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Levi
(@xlevix10) reported
from
Marysville Estates, Ohio
@googlenesthelp is Google Assistant currently down? At least Assistant on Home devices? Every one of my Nest devices (3 minis, 1 Hub) say "something went wrong, please try again in a couple of minutes" when I try using them.
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Caroline
(@ollogii) reported
@googlenesthelp I have sent you a message as I am having terrible connection issues
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Dean Stanley
(@Sr1Tony) reported
@googlenest your smart thermostat isn’t as smart as I thought. Nothing is wrong with anything and this **** is still saying no power to Rh. 🤬 about to see what these other companies are offering
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Brooks Brown
(@wbrooksbrown) reported
@googlenesthelp I sent you the receipts. I expect a DM from y’all asking me where to send the check for refund and a prepaid shipping label to put this trash in a box and send it back to you.
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MasterP_b
(@MasterP_Bitch) reported
This @googlenest **** weak *** hell i said I’m cold stop turning my damn heat off.
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Rubies are Red...
(@jlrdfw) reported
@googlenesthelp nest guard has been offline for several hours and Wi-Fi and Internet are fine. Unplugged/ plugged back in. Anything going on?
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Sunny Matharu
(@mrsunnymatharu) reported
@googlenesthelp My nest thermostat shows up all OK in the Google Home app but not on my shared users, ie wife's phone. She can see and control all the other devices (lights, nest mini etc) but not the nest thermostat. It's greyed out and unable to click on it. Can you help?
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Andy Berens
(@akberens) reported
@madebygoogle And now Im using your support to see why google charged me again for nest aware 2, because of course they did. The @googlenest support is one of the worst support experiences Ive ever had, no wonder @googlenest is dying
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Dane
(@Dane0r) reported
I must stop recommending @googlenest after their abysmal support. My doorbell recently started intermittently malfunctioning (video not capturing), did troubleshooting and they expect me to connect my doorbell to a hotspot for 5-6 hours to recreate the intermittent issue!
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Gabby Cortez
(@GabbyCortez16) reported
@googlenesthelp I would like to have my doorbell record efficiently, where do i sign up for paid svc? I tried to log in to google but i get nowhere any help?
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Alex Melendez
(@AlexElManager) reported
@googlenest I just had one of the most frustrating experiences with your customer service. Being told that a model cannot be replaced after “faulty hardware” and the only solution provided was spending $200+ on a new model is laughable and asinine! Please help make this right!
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#TheBeginningIsNear
(@mapninja) reported
@googlenesthelp All devices started having trouble syncing audio, today. Any advice other than 'reboot?'
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Mark Bridgewater
(@MarkbrumLFC) reported
@googlenesthelp hi, I was wondering if you could help regarding a enquiry about the nest thermostat.