Google Nest

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Google Nest Outage Chart 02/18/2026 15:25

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Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

  1. Sign in (39%)

    Sign in (39%)

  2. Website Down (23%)

    Website Down (23%)

  3. Online Features (18%)

    Online Features (18%)

  4. App Crashing (7%)

    App Crashing (7%)

  5. Errors (7%)

    Errors (7%)

  6. Device Failure (7%)

    Device Failure (7%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesAshburn Sign in
PortugalLisbon Device Failure
United StatesJacksonville Sign in
United StatesSan Antonio Sign in
United StatesVoorhees Sign in
United StatesBoston Sign in
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • mattyballgame72 Sarge_72 (@mattyballgame72) reported

    @googlenest Extremely poor customer service. Refusing to refund or credit for a thermostat that isn’t compatible with my house. Mislead about ‘No C wire needed’ @bbb_us

  • chiriSerg Serg (@chiriSerg) reported

    @moxacaine @googlenest Having issues now too, never had an issue before, migrated and after the latest update I cannot connect to wifi , tried everything on the troubleshoot guide still nothing. I basically have a brick on the wall right now 😔

  • zpetersen Zach Petersen (@zpetersen) reported

    @paulrobichaux @googlenest @ecobee I've been running an Ecobee thermostat for probably 5 years now and its great. I also don't have to worry about any Google/Nest nonsense. Support the one time I needed it was great and identified a problem with my furnace rather than the thermostat.

  • techsean Sean OConnell (@techsean) reported

    @googlenesthelp and you still managed to do nothing but waste more of my time in your DM. How about trying to actually solve a problem!

  • papasolana papa sol (@papasolana) reported

    @googlenesthelp @gmail I need help. Can you help?

  • cito456 Cito (@cito456) reported

    So one of my nest camera just suddenly stops working after 3 yrs and @googlenesthelp @googlenest tells me there is no where I can get it repaired. So I'm stuck with and 800. Purchase and suppose to pay for a subscription for something that's not working?

  • techsean Sean OConnell (@techsean) reported

    @googlenest what a poor job your support group has done. Very disappointed in @googlenest and @google for not solving my issue.

  • GregMacLeman Greg MacLeman (@GregMacLeman) reported

    @googlenesthelp I doubt it. Today’s problem is that I haven’t been able to shower because the hot water ignored the schedule. Read the forums and it could be that away assist was on, so I switched it off. Could be that the water is off, which it wasn’t before I changed assist but switched off...

  • JMP63916915 JMP (@JMP63916915) reported

    Help! I purchased a @googlenest #googlenestwifi from ebay brand new in January! Past 3 weeks I have constant dropped signals! Xfinity determined modem is fine but the router is the issue. What can I do since i didn’t purchase the Google nest WiFi from a retailer? Warranty? #wifi

  • CharmCityA Avery | CharmCity✨ (@CharmCityA) reported

    @googlenest @madebygoogle need a bit of help. I've got a ton of smart bulbs that are all 2.4 ghz devices and I can't get them configured to work with my new Nest Wifi network. Any support resources for this?

  • covertks COVERTKS (@covertks) reported

    @googlenest @googlenesthelp @madebygoogle Help!!! One of my thermostats went offline when I lost power the other day and I cannot get it back on to wifi after following all the reset

  • Istirlingd Iain Dunsmore (@Istirlingd) reported

    @googlenesthelp I am having problems with my nest thermostat gen 3 no longer connecting to my WiFi and does not find any networks. I have tried all the possible solutions on your help page. Can you help

  • wilkth01 Tom Wilk (@wilkth01) reported

    @googlenesthelp I recently bought two Nest e Thermostats for my home. One is working perfectly, but the other won't connect to wifi or Nest app. I've tried all troubleshooting steps, but seems the product is defective. Please help!

  • cusekingdome Jackson JR (@cusekingdome) reported

    @googlenest hi my nest thermostats will no longer connect to my wife network and it will not detect any other networks please help!

  • snowded ᗪᗩᐯᕮ SᑎOᗯᗪᕮᑎ 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@snowded) reported from Fyfield, England

    @dcgoade @googlenest Just come off the phone following escalation and a really helpful guy from Romania has solved the problem :-)

  • coffeehustler Martino (@coffeehustler) reported

    @googlenesthelp are there issues today? Cannot add nest aware subscription (unexpected error occurred) when trying to process payment

  • kleopotra kelc (@kleopotra) reported

    i need a professional who knows about thermostats and radiant heating systems in an old apartment because these ******* dumbass old *** techs don’t know **** @googlenest send me your best tech plz sos 🙏

  • sadiqaliadam Sadiq (@sadiqaliadam) reported

    @googlenesthelp Hi, my Nest Thermostat suddenly lost WiFi connection and I’m not able to troubleshoot after several attempts. WiFi networks won’t even show up on the device. Need help!!

  • bitoclass Paul (@bitoclass) reported

    Nice that @Google is bringing back to @WearOSbyGoogle the ability to play music offline that, er, Google itself killed off last year. Maybe this sudden revival of their watch platform will persuade, er, Google to revive the @googlenest app they also killed off in 2019 #strategic

  • covertks COVERTKS (@covertks) reported

    @googlenest @googlenesthelp Help!!! One of my thermostats went offline when I lost power the other day and I cannot get it back on to wifi after following all the reset steps!

  • asharinez Ashley I. Ariñez (@asharinez) reported

    @ring I use Ring to monitor my elderly parents’ home 14 hours away. The password reset and authentication issue is ridiculous. What’s the point of a monitoring system if I can’t utilize without being at their home? This is exactly why I use @googlenest for my home here.

  • solarpowerspork adrienne (@solarpowerspork) reported

    @googlenesthelp hello there! I have a weird gap in my nest doorbell event history - it shows a person event but it doesn’t have any video or a still. Every other event on the timeline is fine, just not this one frame. can you help troubleshoot?

  • paulrobichaux paulrobichaux (@paulrobichaux) reported

    Boy, @googlenest support has really gone downhill. More than 75min on the phone for an RMA for an in-warranty failed unit, which they can't process "because of an API error". ETA 4 days to get me an "advance replacement" unit. Looks like it's time for an @ecobee.

  • BANJABOU BANJA BOUPHASAVANH (@BANJABOU) reported

    @googlenesthelp USA and noticed the issue this evening about 2 hours ago when my AC kept turning on and off.

  • sougalego Galego Galeginho (@sougalego) reported

    @carrier Your Cor system is down. Again. For 30 hours. Anybody know if @googlenest or @ecobee will work with that system?

  • JawdatHalabi Jawdat Al-Halabi (@JawdatHalabi) reported

    @googlenesthelp I have been having the problem for 3 months , i go thru add product on app and follow the steps . I just tried it again to get you the error message code and it worked . So issue resolved .

  • Badgameuh Dan (@Badgameuh) reported

    @googlenest why can’t I purchase a subscription? Constant error code OR-CPMS-03. Tried with several browsers

  • theGupsta The Gupsta (@theGupsta) reported

    @googlenest @googlenesthelp my nest protect won’t connect after a year. After an hour with support was told “too bad, you’ll need to replace it” If I can’t trust your product and you don’t stand behind it, they’re all going in the trash and you’ve lost a customer.

  • techsean Sean OConnell (@techsean) reported

    @googlenesthelp Replied back to them and they still did nothing to resolve my issue. #fail #google #useless

  • SHIELDHEAD David Monteleone (@SHIELDHEAD) reported

    @googlenesthelp It’s worth noting as well that it’s not an issue with my network setup. Everything else in my home connects just fine. The connection will establish for about 5 seconds and then drop and not return unless I restart the device.. then it drops 5 secs later