Google Nest down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

• Sign in (41%)
• Website Down (22%)
• App Crashing (14%)
• Online Features (8%)
• Errors (8%)
• Device Failure (8%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

City	Problem Type	Report Time
Tampa	Errors	7 days ago
Escondido	App Crashing	10 days ago
Chepstow	Sign in	25 days ago
Lincoln	App Crashing	25 days ago
Tequisquiapan	Sign in	28 days ago
Rödermark	Errors	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kat (@KatDray) reported 2 minutes ago

  @oddhogg @googlenest Totally. I understand you want to give them the benefit of the doubt and avoid bad feeling but the end result is still the same. They need to keep an eye on their pet and rectify its messes. That's why my cat is indoor only, not fair the way they mess up peoples' gardens.

• 
  Angel (@angelthepsychnp) reported 2 minutes ago

  @googlenesthelp my thermostat is offline and not working.. Went back to factory settings and now I can’t connect HEEEELLLLPPP!

• 
  Michael Hand (@njrsfan) reported 2 minutes ago

  @googlenesthelp I’m in New Jersey. No error messages. Just a message that it’s disconnected from WiFi.

• 
  Ny 🌸🎀 (@NoAtNameIdeas) reported 3 minutes ago

  @googlenest @googlenesthelp where is a HOLD feature? And who decided this **** should adjust itself

• 
  Marc Girard Alleyn (@StevenAlleyn) reported 7 minutes ago

  @googlenest Thanks for responding - I’ve been looking at the new HomePod Minis because the Apple Music issue has bugged me for a few years now, but I really like casting to ChromeCast so I’m stuck & the news about AM on US Nest was very exciting. Really hope to see it soon

• 
  Carl Wuyts (@CarlWuyts) reported 8 minutes ago

  hey @ColittiLorenzo. Google Nest thermostat is screwing up some home lans, playing router and announcing ULas on the LAN. Some devices on lan are not "happy" with that, so time to fix, very dodgy answer received from the @Googlenest support team, maybe you can help flagging it

• 
  Bill Bufe (@WilliamBufe) reported 8 minutes ago from Boynton Beach, Florida

  @googlenesthelp I’m in the USA. The issue started about two weeks ago. Today was the first day I went through the trouble shooting steps.

• 
  Phil 48%Galvin (@Phil1824) reported 12 minutes ago

  @googlenest My camera has just gone Offline.. Are there any reported issues at your end?

• 
  Angel (@angelthepsychnp) reported 14 minutes ago

  @googlenesthelp There is no error message anymore because I reset it to factory settings.. but now as I use the app to get and set it up from the beginning it doesn’t allow me

• 
  Scott (@Scott2Hill) reported 15 minutes ago

  So @google @googlenesthelp announced the availability of #AppleMusic integration Monday. Still not showing for me. Another months long slow roll out for Google? A failed roll out? WTF #FML Worker don’t announce it or make it available. One or the other.

• 
  ACloset (@AC30045722) reported 17 minutes ago

  @googlenest Ps as said before your chat function is down - I’ve been trying for the last 2 days - screenshot attached

• 
  Aisling O' Rourke (@AislingORourke) reported 23 minutes ago

  @googlenesthelp Hi I need help setting up a device. DM sent. Can you help?

• 
  Carl Wuyts (@CarlWuyts) reported 23 minutes ago

  @googlenest you keep ignoring this msg but are screwing up home lans by sending IPv6 ULA. Only the router can do this, not the thermostat!! what's next, play dhcpv4 server on lan as well ? please fix, its screwing up things!

• 
  Tiago (@tiagofal) reported 25 minutes ago

  @googlenest my Google nest mini keeps unlinking. Googling for an answer only gets me hundreds of people with the same issue. I’ve factory reset, joined firmware preview, etc. and nothing works - it randomly unlocks every 1-2 days. A Gen1 Google mini works fine though (same Wi-Fi)

• 
  Steve Best (@sfbest_23) reported 30 minutes ago

  @madebygoogle @AppleMusic @googlenest Must be a slow roll out. 😔 Still not seeing it in the Google Home app. Can’t wait for this feature to actually arrive.

• 
  Kelly Campbell (@kacphl) reported 35 minutes ago

  @googlenest Thanks. Not really needing actual help. I figured everything out that I needed to. Your PM's may want to check this thread for ideas to improve the experience though. I'd venture to guess they're aware of most of it already though.

• 
  Lucas Nieto (@lucasnieto) reported 36 minutes ago

  @googlenest @Google we need a way to merge homes. The removal and re-adding is not a good customer experience. Or, there needs to be a way to migrate accounts. These are paid services. Please help. The people on the chat aren’t resolving my issue.

• 
  Michael Hand (@njrsfan) reported 38 minutes ago

  @googlenesthelp No recent changes, upgrades or outages. I have many WiFi devices in the house and no problem with any of them. I also noticed the Nest Thermostat is not seeing any WiFi networks and when when I manually enter the network info it instantly states it’s unable to connect.

• 
  Jacob Moore (@jacobscottm) reported 39 minutes ago

  @googlenest The router (I use google fiber) is ~ 2 feet from the chromecast. I’ve only noticed the issue with my movies in the Google Play Library. It’s been an issue since I received the chromecast.

• 
  ACloset (@AC30045722) reported 40 minutes ago

  @googlenest You keep talking about the nest hub but I said that it’s gone - I uninstalled it and got rid of it. I need help with connecting my lights to the google home app please

• 
  Angel (@angelthepsychnp) reported 48 minutes ago

  @googlenesthelp US.. 1 day ago.. tried all the trouble shooting from help desk.. nothing

• 
  Kelly (@kelwha) reported 49 minutes ago

  @googlenesthelp 🤞🤞 please help.

• 
  B (@BurcAkbas) reported 52 minutes ago

  @googlenest Thanks for asking. I use this device like 14 hour nonstop. Maybe too much but it starting with latest news than continuing with music and podcasts. So it’s still buzzing after 5 hours of usage. I was thinking to buy the new nest audio but this issue scares me a lot :/

• 
  Jay Johnson (@eastbayjay510) reported 54 minutes ago

  @googlenesthelp Thanks for the quick reply. Isn’t the US one of the first countries? I can wait a few more days. I’ll hit you up next week if it’s not working.

• 
  Stephen D. Vujevich (@dejaVujevich) reported 55 minutes ago

  @googlenesthelp Hi there, sorry to bother but my Nest Hello Can went down this afternoon and won't come back online.

• 
  Leigh Rzeznik (@Icelager) reported 57 minutes ago

  @googlenest @goognesthelp I have still not had a refund for my nest aware as advised by the support team.. I sent a DM with the info as requested a week ago and sent further requests for help to no reply after your offer of help

• 
  Leigh Rzeznik (@Icelager) reported 58 minutes ago

  @googlenest @madebygoogle I have still not had a refund for my nest aware as advised by the support team.. I sent a DM to you with the info as requested a week ago and sent further requests for help to no reply after your offer of help

• 
  Andrew Taylor (@ukandrewtaylor) reported 59 minutes ago

  @googlenest I know VLAN tagging isn’t supported. I’m asking if that message is coming up because VLAN tagged packets have been detected or if it’s a standard message. There’s so little debug information available it’s hard to know what my problem is.

• 
  Ricky (@rickyegan_) reported 59 minutes ago

  @googlenesthelp hi you’ve sent me a warranty replacement it the new head unit won’t connect to the old heat link, it’s blinking blue ready to connect but I’m stuck with a h71 error

• 
  Robert Beutel (@robertbeutel) reported 60 minutes ago

  @googlenesthelp Still not working.