Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (42%)
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Website Down (21%)
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Online Features (13%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Thomas Christensen
(@thomaschristnsn) reported
Not happy with @googlenesthelp - can't connect our new doorbell, and error code NC019 not in troubleshooting guide. Any top tips before I switch to the competitor?
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The 𝕄𝕖𝕥𝕒 Liron
(@TheOnlyLiron) reported
@googlenesthelp I don't need help, just tell your engineers to add code that if I talk to a speaker in my house it means I'm home and that the nest thermostat should exit "away" mode
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Sarah S
(@sadflump) reported
Do @google @googlenesthelp ever look at their TrustPilot reviews? It seems weird that you would pay in excess of $3bn for a company and then happily let it’s reputation be ground down.
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Balaji Mani
(@BalajiM05053380) reported
@googlenesthelp my ticket is 0-9421000032002. worst experience... Im using google nest camera with Google Nest Wifi... the camera goes offline randomly... they want to connect to google wifi 2.4ghz. isn't the frequency select automatic with Google Nest Wifi? @googlenesthelp @sundarpichai
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Thomas Siebert
(@ThomasSiebert17) reported
@googlenesthelp I’m in the US. Chicago. Moving into a place that has a 3rd gen learning thermostat. I’ve attempted to sign in multiple times. And restarted it. Then watched a few videos from folks with comparable issues and learned their solution was to contact support via twitter.
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Chris
(@Chris14203846) reported
@googlenesthelp notifications issue is still not resolved. First started a couple days ago showing up late but as of today zero notifications at all. Frustrating.
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Skwerl
(@Skwerl23) reported
@googlenesthelp It infuriates me that you guys assume it's our fault. Obviously when 100s of people have the same issue. It's not the user. Also you fixed it later that night. So yea.
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Phil S
(@Phil_S_UK) reported
@googlenesthelp I received a notification at 0830hrs GMT indicating that my network was offline. It was / is not, and all devices remain connected to the internet including Nest Cams etc. I have tried rebooting both the modem and each of the WiFi Points but the app stills reports as offline 🤷
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James
(@jimmyt_1988) reported
@googlenest - Just witnessed a robbery on my google nest doorbell. How do I take a video clip of it? It's not obvious. Any help VERY MUCH APPRECIATED!
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Muralitharan
(@jantharan) reported
@googlenesthelp Sorry. Please help me to understand what is conflicting in time here. Imagine in the middle of the night if I schedule it for an hour which is default it would be very hot and wakes everyone up. It’s waste of energy and waste of money.
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z
(@Antoniooooow) reported
hey @googlenest i know the mic’s muted, i muted it for a reason. can y’all shut ******** up about it and let me PAUSE my music in peace?
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ferjan
(@ferjan) reported
@Mthhuhn @googlenesthelp I mostly need the cast to properly support surround sound (Fire TV, Playstation and Xbox have no issue, only Google)...
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Bennet Yee 💉💉
(@bennetyee) reported
@googlenesthelp Canned response scripts asking reboot reinstall different phones etc do not fix software bugs.
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Kate Martino
(@KateMartino) reported
@googlenesthelp @googlenest worst customer support ever. Admitted they sent us a faulty thermostat but have delayed 10+ days to send us a new one. Meanwhile we have a freezing 3 month old baby and 2 year old in the house. Worst company ever
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Thomas Christensen
(@thomaschristnsn) reported
@googlenesthelp Wired. Tried all sorts of troubleshooting steps, but your guide doesn't have any support for that error code (nc019) and searching for it finds a page that no longer exists.. so what to do?
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Linda Berman
(@LindaBerman_abc) reported
@googlenesthelp Hey I just installed 8 brand new googlenest thermostats and was told we needed power connectors (after they were installed) and set us up with On Tech Smart Services who said connectors wouldn’t help. Need a solution!
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Doug Witt
(@DougBWitt) reported
@googlenesthelp Hello, I am having issues with playing Spotify on my google home 1st generation. I have unlinked Spotify, removed cache, removed the device, and restored the device. Any help would be appreciated!
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Bennet Yee 💉💉
(@bennetyee) reported
@googlenesthelp Yes. The network was down. The app was showing old status or was being "optimistic". Either way, it's wrong.
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Kevin Floyd
(@KevinFloyd1978) reported
@googlenesthelp I've carried out all the troubleshooting tips. Contacted the help chat and worked through the steps they asked me to take, to be told the unit needs replaced. Awaiting an email with confirmation details for new unit
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Dinesh Mohan
(@bmdinesh) reported
Hello @googlenesthelp I have been fighting with my nest learning thermostat for the past one week. It’s 3-4 months old. Suddenly, the WiFi gone bonkers and it’s not showing any networks. I did restart, reset WiFi setting, reset entirely but nothing worked out. Please help!!
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Jon
(@JBickerton86) reported
@Phil_S_UK @googlenesthelp I having the exact same issue right now with mine
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Muhammad Sobur
(@MASobur) reported
@googlenesthelp It’s already more than 2m away from the bathroom door. You really need to fix this product and make it compatible with local regulations.
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Thomas Siebert
(@ThomasSiebert17) reported
@googlenesthelp Please cancel my request. I entered the password as I received it but I was informed it was incomplete. I’ll try with the correct password in a bit. Hope that will fix it. Sorry to bother you.
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Rusty - "Quis custodiet ipsos custodes?"
(@rusty0101) reported
Since I'm not seeing anyone else tweeting this today, I gather that my getting "Sorry I couldn't reach WYZE Home" is some local problem for @googlenesthelp and @WyzeCam making all my Wyze bulbs and switches unusable at the moment.
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Bryan
(@aardvark24) reported
@googlenesthelp @p0ffee Woke up to same issue here. Rebooted router, unlinked and linked Wyze, resync devices…bulbs still show offline in Google Home and work fine in @WyzeCam app.
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Bryan
(@aardvark24) reported
@googlenesthelp Lightbulbs are the issue and yes they work fine in @WyzeCam app
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Troy Julé
(@troy_s_j) reported
from
Regina, Saskatchewan
@googlenesthelp our 3 google nest cams have been experiencing delays for the past week or so when it comes to notifications. Is there a known issue?
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Dan Ciruli
(@DanCiruli) reported
@googlenesthelp Hi team! Trying to figure out why, several times a day, stuff stops working. Hard to diagnose if it is a service issue (hi, @comcast!) or hardware issue. I've got 3 Google Wifi units all wired, trouble occurs whether I'm wired or wifi to it. Are there any diagnostics I can run?
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Liam Jacobs
(@LiamJacobs_Eve) reported
@googlenest @googlenesthelp I’m getting a lot of false vehicle alerts on my nest cams, I didn’t have an issue till I had to reinstall to new network. Nest battery cams.
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Phoenix
(@PhoenixTwo4) reported
@googlenest @bohra_ishaan Does this help him anyhow with his query or just for the sake of answering that you put some blabbering here?