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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (40%)
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Website Down (23%)
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Online Features (15%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Big T
(@BIGT_007) reported
@googlenesthelp I’ve already removed the base as the short was causing issues with my other thermostats. No errors but the battery drained and WiFi turned off which alerted me to the issue, was also short cycling the AC. I swapped the base from another thermostat to confirm it was the base.
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Sam Ciurdar
(@SamCiurdar) reported
Welp. Just got charged for a Nest Aware Subscription that I forgot I had since we moved states. @googlenesthelp was no help as I requested a refund. My ask seems fair since the payment just took place & haven't used the service in a year. Don't use @madebygoogle if u can help it
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KARTHIK KADAMBI
(@krtkram) reported
@googlenesthelp Both Nest WiFi router and support team are ****..bought this costly router and now I am repenting..releasing firmware updates which breaks the functionality.never seen a router which caps speeds from isp.. @sundarpichai #nestwifi
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Lil Mochi 🦉
(@smallthangz) reported
@googlenest saved my life yesterday. Now I have write a short screenplay on wtf happened.
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Michael Mueller
(@ss7box) reported
@googlenesthelp I have a Nest Thermostat that looses its connection to wifi and won't reconnect. It happened twice before doing it again today. Last time was several weeks ago. You folks had me turn of my router and turn it back on and that fixed problem.
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Michael Thomlinson
(@miket136) reported
Dear @googlenest, Sending advertising to my home thermostat is pretty creepy. Knock that **** off.
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Respect Truth - Hold the Fascists Accountable
(@Nateszen) reported
@Spotify and @googlenest aren't playing nice again, time to fix the last update
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Jayson Whelpley
(@jaysonwhelpley) reported
@googlenesthelp Do you have an ETA on that fix?
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Peter DeLuca
(@pjdeluca) reported
@googlenesthelp one of my 5 nest thermostats has gone offline and I have tried everything listing on the help pages. I’ve done the hard restart and tries to to add to app and it continues to fail. And it can’t find any WiFi. What should I do?
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Albert Diaz
(@albertd_2) reported
@googlenesthelp I’m having issues with my nest not finding any wifi. I’ve reset it a couple times as well as my router but that’s not the issue. I’ve only had it for a couple months now
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Ottavio (Otto) G Marasco
(@OttavioGM) reported
@googlenesthelp Once again my Google Nest Mini has lost connection to my WiFi. An ongoing problem that my Google Home and, Nest Hub Max does not have. Spent considerable time few days ago sorting it out while following instructions from your team after sending a DM. Options?
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Cristian Veres
(@CristianVeres1) reported
@googlenesthelp when will we get back the video quality on the nest doorbells? It is currently a real bad quality and that needs to change.
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Kay Regis
(@Ma1evo1ent) reported
@googlenesthelp my nest unit won't detect any wifi connections. Please help!
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Chris Hammond
(@christoc) reported
Why is does @googlenest require me to login multiple times in a 24 hour period on the same network that my devices are on?
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Skaja 🇨🇿
(@536b616a) reported
Google Nest @googlenest is not working with IFTTT @IFTTT service as acapella TTS speaker if Ewelink is trigged. ----- > Means IF Motion sensor activated = then = Google Nest will tell something what i want !!!
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Skaja 🇨🇿
(@536b616a) reported
Google Nest @googlenest is not working with IFTTT @IFTTT service as acapella TTS speaker if Ewelink is trigged. ----- > Means IF Motion sensor activated = than = tell Google Nest something what i want !!!
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KARTHIK KADAMBI
(@krtkram) reported
@googlenesthelp Time to throw this piece of **** to garbage.. never ever buying google products anymore @sundarpichai
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Rebecca Martin
(@ToffeeReb) reported
Any update on this @googlenest? Well over a year since I first experienced the issue and still getting several Bluetooth disconnects per day from the Nest Mini. Really not good enough.
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Sircoynie 🏴
(@sircoynie) reported
@googlenesthelp Thanks for checking up. I believe it was @ASUS issue (not that I got ANY support!) appears they disable IPv6 on local lan by default. Enabling appeared to fix the issue.
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Big T
(@BIGT_007) reported
@googlenesthelp I had an issue with a Nest Thermostat 3rd gen base after a thunderstorm where the base was shorting out on the C wire causing the temp of the wire to rise on that thermostat and others on the same AC controller. Curious is engineering has seen this before.
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maria
(@petitejjong) reported
@googlenesthelp hi! i'm trying to set up my 2nd gen google nest mini again after moving. it's connecting to wifi and the local network access, bluetooth, etc. is all on/enabled but i'm still getting a "something went wrong" message. how can i fix this?
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Matthew
(@superandroidguy) reported
@googlenesthelp It's a learning thermostat (3rd gen). I've tried everything to fix this...restart, reset, restart the router, try to find a different network, and nothing has worked
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Sam Ciurdar
(@SamCiurdar) reported
Welp. Just got charged for a Nest Aware Subscription that I forgot I had since we moved states. @googlenesthelp was no help as I requested a refund. My ask seems fair since the payment just took place & haven't used the service in a year. Don't use @googlenest if you can help it.
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Michelle Connolly
(@michelllec) reported
@goulcher @googlenest Didn’t turn the heating on once last month and still only in the 20th percentile. **** that. Win in for once
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KARTHIK KADAMBI
(@krtkram) reported
@googlenesthelp I am in India and I know you folks don’t support nest WiFi even though I got it from us. Also it was working fine till the recent firmware update .. everything was screwed by the update.. instead of looking what’s the issue with firmware you are telling to check with isp.
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Alan Clarke
(@shoulderstweet) reported
@googlenesthelp Thanks for prompt reply, I got it back online by removing it and re-adding, my real issue is I didn’t know it was offline for 2 days, just happened to check the app. Can’t see a way to turn notifications on to tell me if it’s offline again
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Alan Clarke
(@shoulderstweet) reported
@googlenesthelp got 3 new protects, putting aside the bizarre and inconvenient backplate incompatibility with the 1st gen product one device has been offline for 2 days since install and I haven’t received notification, please tell me how to fix this notification issue.
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Wesley Miller
(@wesdizzle93) reported
Hey @googlenesthelp I spent weeks emailing support only for them to confirm that my Nest Guard is broken but say that it's out of warranty and won't be replaced, despite it being less than two years old. Several hundred dollars of home security devices are entirely useless now.
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Crypto Yields and OTHER stuff too
(@CryptoYieldNews) reported
I love home automation, everything in my home happens pretty much on it's own. The sole device that fails me is the @googlenest thermostat. No API access, and now a completely broken AI/learning system. It's July and it still doesn't have a schedule learned for AC.
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Matthew
(@superandroidguy) reported
@googlenesthelp my Nest thermostat suddenly can't find any WiFi networks. Any ideas? Help?