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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (44%)
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Online Features (17%)
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Website Down (13%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Westport |
Online Features | |
 Salisbury |
Website Down | |
| Laurel |
Website Down | |
| Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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TravelingMan
(@Traveli34791922) reported
@googlenesthelp I think I got it fixed thanks to your help. 👍
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Tom Hernandez
(@tomsniper) reported
@googlenest @SantanaSamuels I am having the same issue with my Nest thermostat I got it 2 weeks ago, and I am getting tired of that. In the app shows offline, but it is online it self. I don’t think is a wifi issue, because I have smart lights, several google nest screens and a roomba.
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.
(@madtantrik) reported
@googlenesthelp Nest learning thermostat. “Thermostat offline”. “Unable to connect”.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp Also, sometimes I buy and return a device I didn't like, Google seems to keep some phantoms hidden and complain from time to time device X or Y isn't found, but it's not listed for me to remove so I keep getting those error messages.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
Hi @googlenesthelp! I switched two rooms (bedroom and second bedroom) and renamed their corresponding lights. It shows ok in the app but when I give a voice command it always toggles the second bedroom light on/off never the "bedroom" light, no matter what I do. How to fix?
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MamaMia
(@Nyxie420) reported
So my nest recently stopped working. It worked fine until the recent update. Now it's unable to connect to any network. It gives me the error code /w5. I've tried all steps to attempt a fix. @googlenesthelp Please help my heat isn't working and it's getting cold!
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp Yes, I can control them using Tuya App (they're mostly from LSC) and I can also control them using Google Home's interface on my phone. Voice commands are the ones that seem to be broken and Google Assistant always thinks I am operating the Second Bedroom even if I try to...
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Richard Holmes
(@Richard14679086) reported
@googlenesthelp Thanks for the response. Yes I’ve tried multiple different sockets and no luck. Same issue. I am using the official charger, yes. Any other ideas? I can see some other users had similar issues?
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Ali Mason
(@alimason) reported
Despite having been promised a call from @madebygoogle @googlenesthelp within 48 hours we've heard nothing. No heating and no sense of when the problem might be fixed. Again: think long and hard before getting a Nest thermostat.
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CB1967
(@BrentMacDonald8) reported
@googlenesthelp I have posted, and subsequently watched dozens join discussion, in Nest Support forum about W5 error on Learning Thermostats. Why is Google ignoring this or providing stock response that doesn’t work??
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ᴹᵃᵗᵗ
(@HearITfromMatt) reported
@googlenesthelp It first occurred during the first week after installation. Has happened sporadically between then and now eg 1x every 6 weeks. Nothing has changed in notification settings. Usually notifications are 1-3 seconds after actual event, which is fine. This week has been poor perf.
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Alex Gallis
(@AlexGallis) reported
from
Croydon, England
@madebygoogle can I get some support here since @googlenesthelp won't answer help?
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Brian Feagley
(@brianfeagley) reported
@googlenest your new cameras and app our awful. The nest app works MUCH better then google home. Slow loading times, new camera only works on home and not nest like the rest of my cameras. And forget the history, just spins. Lord help me if I ever need to see the history. #google
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp I also have a neat doorbell as you saw from my last compliant. It is failing too. I brought both 2 years ago (August 2019). You guys told me it was sun damage and that you won’t help me further.
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Richard Doxey
(@DoxeyRichard) reported
@googlenesthelp please can you help with my nest learning thermostat - it has recently lost wifi connection and won’t reconnect! All other devices in the house work, and despite countless resets…. Still nothing 😡
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NunesAlmondMilkCow
(@almond_cow) reported
@googlenesthelp Hi Nest Help, Today my nest thermostat disconnected from the wi-fi and will not reconnect. I've tried every troubleshooting step and still nothing. Please help.
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Chris
(@TheBouncer13) reported
@googlenesthelp my won't connect to wifi please help.
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John Mooren
(@johmoo) reported
@googlenesthelp plumber has investigated issue with heating and concluded our 3rd gen Nest thermostat is at fault. What is guarantee on them? Stopped working all of a sudden.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp I will likely delete my entire home and start from scratch but I felt you needed to know this needs to be fixed since I will only solve my personal issue but your platform will stay glitchy.
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Todd Stewart
(@HighOnHops) reported
Hey @madebygoogle @googlenest just bought a floodlight cam and knew it would only work in the home app. Underestimated how annoying it would be to have to use 2 different apps for different cameras / camera functions. Fix this please.
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Patrick O'Reilly
(@oreillypatrick) reported
@googlenesthelp I have a nest learning thermostat which has lost connection with our WiFi and I’ve done all of the troubleshooting steps and it still will not connect or work. Please help!
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp Solve this problem without making me chase you or jump through hoops or im going to switch. That’s all there is to it.
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🥰 Sim 🎃 Architect 🏡
(@TheSimArchitect) reported
@googlenesthelp Yes, I did that multiple times on all my Google Hubs, the error persists. Weird the devices show their correct names and they're in the correct rooms, which also have correct names in the app but voice commands aren't properly assigned.
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sleepytime768
(@newsbabes313) reported
@googlenesthelp hi my nest thermostat can’t connect to any WiFi network anymore. How do I fix this?
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp I’ve done all the trouble shooting steps listed on the website. I was getting a W5 error but as of this morning the thermostat won’t even start up at all. It doesn’t respond to anything I do. Again, I’ve changed noting on the setup.
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Alex Gallis
(@AlexGallis) reported
@madebygoogle Hi thank you for the reply, Iam in the UK, can you still help me, my best thermostat have stopped working, error W5, I have gone through the reset, factory reset 3 times over and nothing, @googlenesthelp linked me to a form to fill but never heard back from them....
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D∆DDI🇭🇹
(@__daddi) reported
@googlenesthelp I’ve been experiencing an issue with my thermostat for over three weeks. It refuses to connect to the wifi and it’s in the same room. I have TVs cellphone laptops nest doorbell ring and they’re all connected however the thermostat refuses to. I NEED HELP!🤬
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NunesAlmondMilkCow
(@almond_cow) reported
@googlenesthelp It has been installed since end of June. Rebooted router and wi-fi. Rebooted nest. Nada. But you know about this issue with nests disconnecting from wi-fi. And I told you I went through all the steps. What gives?
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Ross Siegel: Hermit Superstar
(@rossofinertia) reported
@googlenesthelp Yes. I’ve tried everything but I can’t get any wifi signal out of the thermostat. The help docs on Google’s site were not helpful.
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D∆DDI🇭🇹
(@__daddi) reported
@googlenesthelp Nest Learning. I just did my research and the code is w5. Apparently your organization has been aware of the faulty hardware issue. This cannot be corrected (hence why attempts have failed) i need a new thermostat immediately