Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (48%)
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Online Features (18%)
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Website Down (10%)
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Device Failure (10%)
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App Crashing (8%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London |
App Crashing | |
 Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features | |
 Stratford |
Website Down | |
| Inkster |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Beaudoin
(@JasonBeaudoin) reported
@googlenesthelp Cameras are off line. Unplugged and plugged back in again with no change. Service issue?
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Mattchoo
(@lordmattchoo) reported
@googlenesthelp I’ve had my nest for only a month and it just stopped connecting to WiFi and won’t find a network? I’ve reset the system multiple times. What’s going on! #help
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John C. Bland II 🔸
(@johncblandii) reported
from
Pearland, Texas
@googlenest It happens in every app. A forum user suggested changing the frequency on 5 GHz and that seems to be working ok, but I need to watch more to see. I've seen video freeze and audio continue quite a bit too. It is pretty bad on performance at this time.
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Ryan
(@_Tallent_) reported
@googlenesthelp one of my nest thermostats will not detect WiFi. Was working fine and now it won’t connect at all. Have tried restarting device only to have the same issue?
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Ashley Cleaver
(@ashthethroat) reported
@googlenesthelp my nest hub max camera is saying it's offline. I have rebooted the device and my WiFi, restored to factory settings, removed and put back from app. Took back to the shop as I thought it was faulty, got a brand new one and same issue.
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Glenn Smith
(@glennsm72) reported
@googlenest Made no difference, as expected considering it is on the same network...also tried another SSID with the same error process requiring yet another factory reset!
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Ganganaguntla Shiva Rohith
(@GanganaguntlaR) reported
@googlenest Mi note 9 pro max is my mobile and i has 4 device's at my home even though same problem but i can access my internet in other devices
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★SHAYNE★ |NICEST OOMF•CHEF ERA|
(@PDSNPH) reported
@googlenest Oh no but is this like the help line for when I do need it?
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Alexis Kahn
(@Alexis_Kahn) reported
@googlenesthelp I’m on an iPhone X. I’ve deleted the app and reinstalled, factory resettled the camera and tried to reinstall it. It seems to be an app issue.
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LEVELS CRISAFULLI
(@LevelsSkush) reported
@googlenesthelp My Nest thermostat's wifi stopped working 23 days ago. I've reset it multiple times and still the same issue - can't find wifi networks. We have multiple wifi networks near us. No other device in the house is having an issue - including the other 3 nests.
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Alli
(@AlliHeathe) reported
@googlenesthelp The issue was with chrome - not really the Chromecast but it resolved on its own. My Chromecast sound is still randomly cutting out - definitely a bug you should look into
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Alexis Kahn
(@Alexis_Kahn) reported
@googlenesthelp one of my cameras is frozen on the app and I can’t reset it. It’s been like this for a day. Help!
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TROY MAYER
(@MAXXTREMED) reported
@googlenesthelp I just started having an issue with my Nest thermostat is only months old and is not connecting to our WiFi is saying OFFLINE and does not see any networks my WiFi is working and I have trouble shooted everything I could find online.
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David Holmes
(@DHolmes302) reported
@googlenest Yes I know how to use it the problem is sometimes I want listen to my Playlist not some generated one based on what listen to
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Richie Jay
(@richiejay) reported
@googlenest Yes, the network I'm on recently got a new router (dual band). But the devices all share one band and were all successfully reconnected. This problem didn't start until days later, and impacts devices both on this network (in this home) and on a different network (another home).
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pawsity
(@Pawsity) reported
@googlenesthelp Thanks for the prompt reply. It does not appear to show those things. I am worried the peeling issue may expose the camera to more damage.
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Glenn Smith
(@glennsm72) reported
I work with tech and have never had a worse UX than with @googlenest the Nest Hub simply appears to be a completely flawed device. Will not connect to wifi, then requires a factory reset only to repeat the same error process #FAIL
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mhailey
(@triwuwastaken) reported
@ClaireTheGreat3 @googlenest dice please i just want google to fix nest software
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Jason Beaudoin
(@JasonBeaudoin) reported
@googlenesthelp It’s two different cameras that are on separate routers on different ends of the house. So I have not tried that and they both went out at the same time. Makes more sense to me that it’s a Nest problem more so than a ‘local’ problem. One is blinking light blue though.
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Memelítico
(@_flowerlover) reported
@googlenest Hi, could you help me with my Yale Nest Lock? It’s becoming offline the most of the time, I’ve tried all that the troubleshooting page said but still doesn’t work. Thanks in advance!
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Michael Lalonde
(@michael_lalonde) reported
@googlenesthelp I have two nest thermostats purchased 4 weeks ago. One unit lost wifi connection and is unable locate the wifi again. I don’t have the issue with the other nest unit or any other device. I’ve tried resetting and removing to power down. Need assistance.
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Ronnie Ronron
(@ronnie_sd) reported
@googlenest Just wanted to recognize you guys for having the absolute worst app thats ever been made. Congrats on being such a large global presence and not letting that affect your ability to have a poorly developed Nest app.
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Santa Clau
(@CasualClau) reported
@googlenest Nope it was a problem with my wifi service! The device itself is working fine, thanks :)
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Simon Biagi
(@simonbiagi) reported
@googlenest The eero runs both 5 and 2.4 GHz. I can pause the 5GHz and restrict to 2.4 if you think that would help?
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Rajiv Shah
(@itsRajivShah) reported
@googlenest About a week ago give or take. No changes on the WiFi router & still happens after a reboot or factory reset. All of the 2nd gen ones in the house are falling off while the 1st gen ones are working fine - pretty poor at £50 a pop when I bought them😬
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Al Wirtes
(@AlWirtes) reported
@googlenest Thanks. This is a HUGE hole in your support. I can’t believe it’s been broken this long. It impacts my decision to purchase more Nest equipment. I would happily replace this doorbell with a different brand that works with my stuff. Please commit to a date for fixing this.
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Al Wirtes
(@AlWirtes) reported
@googlenest I just installed a Nest Hello video doorbell. It’s seems to work great, but I can’t login to my Google account via the Nest AppleTV app. After searching, this has been broken for over a year? When will it work? I’d like to buy more cameras, but not until this works!
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Mike Hams
(@_Mike2112) reported
@googlenest All of a sudden I have no audio coming from my Chromecast. I had it plugged into a different device before but now in my receiver it won't work. Any idea how to fix this issue?
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Joey Parker
(@JoeyTParker) reported
@_Mike2112 @googlenest Don't count on google to help. I've been promised 4 times I'll get an email within 24-48 hrs to replace my Nest (under warranty). That was 3 wks ago.
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Ryan
(@_Tallent_) reported
@googlenesthelp They are in different rooms but not far apart. My other nest is very far away and it finds the WiFi no problem.