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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (16%)
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Website Down (12%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laurel |
Website Down | |
 Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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markmacdonald
(@markmacdonald) reported
@googlenest @googlenesthelp On hold…again. A second best product to fail this month. Quality is certainly not job 1. My resolve to rid myself of your garbage products is only growing stronger.
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Matthew Baird
(@zetty) reported
@googlenest My V2 Nest doorbell hardware fails within single-digit days of the warranty expiration and the answer from support is "tough luck". Is this really your policy? It feels really bad. Anything you can do to remedy?
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Skwerl
(@Skwerl23) reported
@googlenesthelp It's still happening. But since you're about to release a whole new revamped version of home, it's pointless to fix now.
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Sameer Sajid
(@darksamus8) reported
@googlenesthelp Hi- I have a Nest that I'm trying to connect to my heat pump heating/cooling system. I am having trouble getting it to turn the heat pump on. It controls the fan and aux heat just fine, but only turns on the heat pump for ~30 seconds. Old thermostat works fine
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R G Plumbing
(@rhys_gosling) reported
Any @googlenest gurus on here? Pretty sure I’ve made a school boy error on wiring system boiler….
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Mohit Agrawal
(@mohitify) reported
@rakeshlobster @tfadell @googlenest Google just messed up their whole HOME ecosystem pretty bad. Google Home app is a shitshow, Google speakers are confusing, buggy and super slow now. The company is doing too many things without focussed effort.
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Damon Blakemore
(@Damon_BPHR) reported
@rhys_gosling @googlenest I’d say it’s a control fault and not breaking the link. No way if wired correctly your getting 230v back feeding down a 2 port, through a cylinder Stat and back to the control.
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Oh Steve 1683
(@SteveO1683) reported
@googlenesthelp Can I get a case open to assist with visitor announcements and familiar face detection not working? I do have the Nest Aware Plus subscription.
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c
(@Soichockey) reported
Some days technology sucks. Wasted an hour with @googlenest support with one guy actively yelling at me for asking questions just to be told they couldn't help me. What's another good smart thermostat?
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Tallestpurpl
(@Tallestpurpl) reported
@googlenesthelp So, if I understand, I cannot use the app unless I allow it to constantly track my location so that two features that I don’t want will work? Your app/device is a privacy nightmare and demands access that is not required with no options for consumers to choose what they provide.
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Pat Richard 🕵🏼
(@patrichard) reported
Power outage (again). Got the generator going. Everyone goes to bed. @googlenest sounds alarm about carbon monoxide buildup in basement. Everyone back up. #NoSleepForTheTired
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chris smith
(@dugary_90) reported
@googlenesthelp Hi its the 3rd generation nest learning thermostat, yeah i previously had an error W5
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NM
(@naresham) reported
@google @googlenest Now its my bedroom Nest Mini again this time since today evening that suddenly Continued Conversation has got disabled for it. The only way to fix it is to remove it from the room, reset it physically, and then set it up & add back to the room. Ease-of-use! 🙏🏻
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spartridge
(@spartridge737) reported
So so frustrating trying to deal with @googlenesthelp. Terrible, terrible customer service.
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Oh Steve 1683
(@SteveO1683) reported
@googlenesthelp It hasn't worked for a while I just never got around to look into it until I set up for my mom and hers works without issue. We first installed it in April 2019. It still notifies all the home devices that "someone is at the front door" it just didn't say the known names.
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christine Morin
(@chmorin1271) reported
@googlenesthelp I have a nest thermostat lost Wi-Fi tried every step I could find for support and nothing is working. Can you please help me.
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chris smith
(@dugary_90) reported
@googlenesthelp Hi i am having trouble connecting my nest thermostat to my wifi
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⭐Smarty Pants⭐
(@theclearestlens) reported
@googlenest I have HAD IT w/ the constant problems I’ve had with your #NestThermostat. Tired of hours of my life wasted on phone w/ support to keep encountering another issue. This has been going for a YEAR. I just want to heat my home. I wanted to like it but I HATE IT. JFC
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Roger Imbru
(@RogerImbru) reported
@googlenesthelp Your home away os not working at all app keeps swiching away even when we home.
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Kyle Reed
(@reedk10) reported
@googlenesthelp our Nest Thermostat has a wifi w5 connection error. It can not find any Wi-Fi connections when searching or when entered by name. All of our other devices are connected to Wi-Fi and functioning. We have tried rebooting our router and the Nest itself with no luck.
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Anna Hoffstetter
(@AnnaRoseH) reported
Why does @madebygoogle take everything that is good and destroy it? Looking at you @googlenest. I've been a nest supporter for a long time and I don't want 2 different apps to look at my cameras. The nest app works great. Why move the new cameras to the Home app which is trash?
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Rybot
(@Rybot7000) reported
@googlenesthelp The 3rd gen learning one. Not getting any help or alert codes
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markmacdonald
(@markmacdonald) reported
@googlenesthelp Support was able to fix my issue over the phone.
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Tony Pellicccio
(@TonyPelliccio) reported
@googlenesthelp Here's the issue i don't see heating in pro setup. What could be causing this because it has worked before.
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Andy Lisnoff
(@ChefNoff) reported
@googlenesthelp Why is it that you helped me troubleshoot my issue then when everything you suggested didn’t work, you ghosted me? The moment you realized the issue wasn’t with my setup, rather with your equipment, you stopped responding.
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Tallestpurpl
(@Tallestpurpl) reported
@googlenesthelp You give smart devices a bad name and slow the adoption of potentially useful tech by grabbing as much data as you can and preventing consumers from making choices about their data.
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Paul Mitchel
(@PJMitchel) reported
@googlenesthelp hello, my heat link has no lights and can't connect to my nest thermostat. I followed the error code link H71 and this said that boxt would repair and a google reference would be auto generated, this didn't happen. Can you send me a reference please
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Argh
(@Argh11320920) reported
@googlenest Have you ever used your web interface to view security incidents for older Nest cameras? No way to get a photo. No way to pause at exactly the moment something happens. Clip feature is limited. It's an unbelievably bad interface that hasn't changed in years. Why?
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jimmycooker.crypto
(@jimmycooker) reported
@googlenesthelp Yes it didn't really help..
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Alaric Haag
(@alarichaag) reported
@googlenesthelp Hello, I’ve been unable to get a 2-step code sent to my phone all day to login to the Nest app for my thermostat. Possibly associated with 5.69.1.1 iOS app update.