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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (40%)
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Website Down (23%)
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Online Features (15%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Caufield
(@CaufieldMark) reported
@googlenesthelp my unit has lost all Wi-Fi connections. I have tried rebooting modem and router. I have reset nest to factory settings. I also took the best unit and swapped with another in my house to no avail. Please help
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Aaron
(@Aaron87268570) reported
@googlenest Don’t buy Google Nest products. Our Nest doorbell barely lasted outside the warranty period. Peels and looks awful. Google will do nothing to fix the situation and won’t back up their products. I’ll look to Amazon next time.
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Yoshi
(@Air_Asian) reported
@googlenesthelp is there an issue with the desktop/web login? it keeps redirecting me to to sign in
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Giovanni Angelo
(@killinmesmall5_) reported
@madebygoogle @googlenesthelp My nest wifi is almost unusable. CONSTANTLY dropping. I'm reading that many users are experiencing similar problems...HELP. I've contacted chat/phone 4 times, nothing is working. 🤬 #IJustWantReliableWiFi
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Becka Noori
(@b3kca) reported
@bllfield @googlenesthelp Brian, this is a known error and the same happened to ours the other day. We tried everything nest support advised but nothing worked. It’s now useless. Because it’s 14 days out of warranty @googlenest won’t repair or replace it. Good luck with yours. 🤞🏼
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Iben Rodriguez
(@iben) reported
@mediaphyter @googlenest Use your phone as a hot spot to get it on line for the initial setup. It will download some updates and reboot with newer firmware that should help it to more easily connect to your existing home Wi-Fi network. Or make a temp open ssid on home network for for few days.
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angelo
(@3Y6IX) reported
@tesla_raj @googlenest These thermostats and the rest of the suite have gone downhill since google acquired Nest and integrated them. They also canceled the "works with nest" program which cut off thousands of 3rd party integrations! Trash products
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Ferris Drooler
(@M4rco72) reported
@googlenesthelp Hi ,I need help… I tried resetting my router, resetting my nest thermostat and checking for interference. My Nest thermostat will not connect to wi-fi, no matter what I do.
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Ved Antani
(@ved_a) reported
@neilghosh @googlenesthelp Pretty good router. The problem is that you can access the config only through Google Home app. Cant install DD-Wrt etc. so you are stuck with the whitebox that way
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Myrna Breitbart
(@MyrnaBreitbart) reported
@googlenesthelp The Nest app on my iphone no longer communicates with my Nest thermostat so I cannot monitor or change temperatures from the iphone. The thermostat on the wall is working perfectly manually. This problem seemed to happen when Google took over Nest.
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Kelly
(@myfunkoaddict) reported
@googlenesthelp Tried it and still not working
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Soy Palolis
(@Palolis_R) reported
from
Denver, Colorado
@googlenest Is there an outage? All of my cameras have been disconnecting and reconnecting for the last two hours. @madebygoogle
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Ben
(@Ms_Pres) reported
@googlenesthelp Mine is not working and I’ve DM’d you. Waiting 🙄
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Becka Noori
(@b3kca) reported
My @googlenest thermostat has stopped connecting to wifi so now no longer works. @googlenest customer support can’t help because I’m just 14 days out of my warranty. Frustrated and disappointed.
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brian littlefield
(@bllfield) reported
@googlenesthelp I have 2 Nest thermostats and one of them lost connection to my wifi network and will not find it now. I reset the Neat and rebooted my WiFi network but neither get it reconnected. The other Nest is still connected to my wifi and does not have any issue. Need help
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iamgail8
(@iamgailwalsh) reported
@googlenesthelp PLEASE HELP! My routines and alarms are an hour behind.Has been since November 2020. Many phone calls later all I get is be patient! Any help is appreciated!
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Matt
(@MattDevUK) reported
Have @googlenest broken speaker groups again? I'm fed up with waking up and hearing "sorry cannot find that device, please make sure it is connected to the Internet and try again." lately my Google Home system has been more frustrating than helpful. About to rip it out.
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karen ann ivory
(@67ives) reported
@googlenesthelp my nest app keeps saying offline but my thermostat is online? This is happening nearly every day!!
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Karl Martin 👽
(@KarlTheMartian) reported
@mediaphyter @googlenest I'm not familiar with Nest specifically, but I know a lot of IOT products only support 2.4GHz wifi (not 5GHz). One trick that sometimes works is temporarily disable 5GHz to see if that's the issue. It's not necessarily a long term solve, but then you can isolate the issue.
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The Chumpasaurus
(@TheGrumpasaurus) reported
@googlenesthelp I've literally had this thing ASK me what speaker to play it on, ignore me and play on a different speaker. Not only that but it plays a different song. Absolute garbage.
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Simon Wilson
(@thenewsimon) reported
Does anyone know if the Yale Nest locks are compatible with anything else? I regret buying them now, they have stopped working due to some issue with @googlenest
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JJ (Jennifer Minella)
(@jjx) reported
@mediaphyter @googlenest Usually it's a band issue, 2.4 vs 5GHz and I'd say make sure the router and your phone during setup are all available on both. But if one's working that's odd. I'll see what I can find out
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Karbearann
(@KarBearAnn) reported
@googlenesthelp The issue seems to be as soon as it hits safe mode or away mode, if stops turning the heater. So at night it goes down to 65 (our setting) and stops telling the heater to come on and the temps drop into the 50s. It is all over the best support logs as an issue too
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Robert Stephens
(@rstephens) reported
@trueadm @googlenesthelp Likely doesn’t help WiFi signals though
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Jin
(@jinshen_cn) reported
@googlenesthelp @MyrnaBreitbart my nest thermostat is offline too. It shows offline on the phone app as well as on the web page.
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Eamonn Wootten
(@wootten09) reported
@googlenesthelp Hi, have checked the breakers/switches and nothing has tripped. The boiler is working fine and has power. The issue is the heat link
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Jack Daniel (is offline)
(@jack_daniel) reported
@mediaphyter @jjx @googlenest Nest is garbage. Find an ancient thermostat full of deadly mercury and revel in its reliability.
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Erron Smooth
(@erronsmooth) reported
@googlenest I bought my Nest Thermostat 9-1-2021. It stopped connecting to internet a week ago. That’s pathetic. I’ve tried everything and it’s not connecting. Help
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MALCOLM VINTON
(@MALCOLMVINTON) reported
@googlenesthelp No I called an engineer and spoke to one of your advisors on the phone to sort the problem.The engineer cost me some money .It would have been nice if they or you advised me to ring one of your advisors first as its a lot easier and she said there is set procedure to go through .
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The Chumpasaurus
(@TheGrumpasaurus) reported
@googlenesthelp It was a mistake to bring these **** heaps out of storage and set than up again... They're unusable as the wrong one responds EVERY SINGLE TIME. It makes no difference how close or far away I am, the wrong one responds always. Always.