Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (37%)
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Website Down (23%)
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Online Features (21%)
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App Crashing (7%)
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Errors (7%)
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Device Failure (5%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Jacksonville |
Sign in | |
| San Antonio |
Sign in | |
| Voorhees |
Sign in | |
| Boston |
Sign in | |
| Ithaca |
Website Down | |
| Dallas |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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blakebarnes
(@bbarnes0491) reported
@googlenesthelp I need help as our Nest that has been working great for about 6 months, suddenly dropped its ability to connect to our Wi-Fi. We have no other issues with any of our devices or TV (we steam) on our wifi. Followed online troubleshooting guides but nothings worked
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Shanele Soares
(@shanele_soares) reported
@googlenesthelp 0/10 service. Issue still ongoing.
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Jez Rose
(@ThatJezRose) reported
@googlenesthelp My nest unit is less than 6 months old and suddenly won’t find internet. I’ve rebooted the router & nest unit; tried adding manually; moved closer to the router but still it’s disconnected and can’t find ANY wifi network. Please help!
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Sudheer P Veetil
(@sudheerpv) reported
@googlenesthelp I have a 3rd generation nest that lost connectivity to WIFI after using it for more than an year. I have tried to reset the device to factory settings, reset the wifi routers etc. and nothing helped. Need your help ASAP pls.
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Jeremy
(@spiderguy713) reported
@googlenesthelp Yes I have a gen 3 learning thermostat which I’ve had for 3 years it doesn’t work correctly with heater and when called support they said sorry can’t help just buy a new one! 😡
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Linda Puckey
(@puckey519) reported
@googlenesthelp this is a warning to anyone hoping to get a simple issue rectified with Google for my nest doorbell don’t bother they are useless I have had issues since October and no one will sort out the problem I strongly advise you to think about a different doorbell
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Dae➐💿
(@xXPr0digyXx) reported
@googlenesthelp Yeah, tried that already. It's still beeping and low volume. I got help with the online chat and I was told I need to provide proof of purchase even though I bought them 3 months ago, recently moved and probably don't have the receipt anymore.
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FoxValleyDentalCare
(@FVDentalCare) reported
@googlenesthelp two reps on the phone hung up the phone on me after I told them that I would be recording the conversation because they are admitting that there is a known issue with the Wi-Fi chip in the nest thermostat but because my units are out of warranty they won't help me
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Alex
(@ajmhtg_ltd) reported
from
Lichfield, England
Bit disappointed @googlenesthelp I fitted a Nest 3rd gen 22 months ago for one of my customers and developed a Wi-Fi issue, after ringing nest and going through all the troubleshooting,you emailed customer to say it needs replacement, he emailed back and was told needs to buy one
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David N
(@dnsing) reported
@googlenest Why am I all of a sudden being asked to sign in everytime I want to change my temp. Get rid of this or I’ll rip the Nest thermostat right off my wall. I went years without having to log on. Dave Singletary.
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NM
(@naresham) reported
@Google @googlenest When casting to Android TV, earlier when I said STOP Android TV or Stop Casting, the Mini speakers used to Stop the casting on TV. Now when I say Stop TV it switches TV off and STOP CASTING does nothing & the casting continues. Please fix it.😰
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TruthinessSyrup
(@SyrupTruthiness) reported
@googlenesthelp @googlenest My Google Nest hub the past 3 days I give it a command to add a grocery item to my shopping list (in Google Keep), & it responds with "Sorry, something went wrong while I was trying to change your shopping list". Worked fine b4 for many months. Help!
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Rajeev Krishnan
(@rajeevkrish) reported
@googlenesthelp - Nest Thermostat lost connection to Wi-Fi and now can’t find any networks. Gone through all options around rebooting and reconnecting as suggested but it just not picking any of the networks. This is frustrating and spending too much time. Please HELP!
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Linda Puckey
(@puckey519) reported
@googlenesthelp Hi I have sent you my last case number in hope to have my issue resolved we are going into the 4th month and still are no closer in getting the problem fixed
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Jahnvi Mishra
(@MishraJahnvi) reported
@googlenesthelp worst customer service have no idea how to deal with customer situation even they say to customer that we can’t assist you if they have no solution and have to assist other customers and hung up now you guys charge my card and no one is ready to solve my problem
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DMM
(@fr8party) reported
@Mwyco8656 @googlenesthelp It was a bad batch by @googlenest. Should FACTORY RECALL
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Dan Wilson
(@dwilson17) reported
@googlenest Your Wi-Fi router stopped working after two months. Your support is terrible. Time for me to stop buying your products.
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David Njoku
(@davidnjoku) reported
from
Bracknell, England
@googlenesthelp My Nest 3rd gen cannot connect to WiFi any longer. It stopped 2 days ago. Everything else in my home, including other Google home devices, connect to WiFi. I've followed the steps on your help page too Any further advice?
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Kyle
(@Kyle58478254) reported
@googlenesthelp my 3rd generation chromecast isn’t working. I have tried a factory reset multiple times. The remote works perfectly. I have it on the right HDMI setting. The chromecast just stays on a black screen and nothing changes when I press the home button or back. Help!
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Jeremy
(@spiderguy713) reported
@googlenesthelp Continue What?!?? You stated warranty is expired nothing you can help with! I guarantee if I had more followers you would be more helpful in “helping” me! 2 year warranty owned 3 years you could help if you cared!
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Gerard Doherty
(@GerardDoherty19) reported
@googlenesthelp hi guys I’ve had my nest now for about 6 months and it worked great until a few days ago. It has lost WiFi and after a lot of testing and following you help section I have had no success in the device finding any networks at all. I have followed all your advise
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Joe Collica
(@BrosephC) reported
@googlenesthelp help! Best thermostat won’t detect my wifi anymore. Just dropped the connection yesterday morning and hasn’t detected since
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DMM
(@fr8party) reported
@Mwyco8656 @googlenesthelp I am having the same issue but it is a dead end for me as they say warranty expired in Feb 2022.
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𝓓.𝓗. 𝓢𝓪𝔂𝓮𝓻𝓼
(@DHSayers) reported
@Google @googlenest $2.5K tvs + Google Chromecast, and now I find out if you have a Google account for Nest you can't use the App on Chromecast... seriously Google? I bet ChatGPT could fix this.
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Scotty
(@GTHING20) reported
@pdblythe @googlenesthelp Same issue here. Any way to fix?
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Abhay Shah
(@_abhayshah) reported
All of my @googlenest Protects went offline on Saturday night. I had NO CLUE until I saw one of them blinking orange at night tonight. Opened the app to see all my Protects offline for 48+ hours! No app notification, even the device itself didn’t indicate anything until later!
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Deb Swinney, Maths Untangled
(@debswinney) reported
I would like my @googlenest thermostat to stop deciding it knows better than me and turning the heat down. I did think about what temperature I want, not just pick it out a hat.
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Ratatata
(@mahd592) reported
@googlenest After a year of using the thermostat, it’s all of a sudden telling me low battery and needs to charge, but doesn’t???? And it randomly shuts down? If it shuts down how am I supposed to stay warm?
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Pedro Vicente
(@neteinstein) reported
I'm I the only to have a lot of Google Home Minis vanishing from Spotify "Play on device" list after enabling preview on @Google home app? cc @googlenest Also groups of speakers are not working at all.
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Casper Chang
(@GIGIGUN) reported
@googlenest After got help from Google, I do the factory reset on my Nest Mini and the problem is almost gone. I only see this issue once in about 10 days normal usage. Thanks Google team’s help.