Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (39%)
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Website Down (21%)
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App Crashing (13%)
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Online Features (11%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Escondido |
App Crashing | |
 Chepstow |
Sign in | |
| Lincoln |
App Crashing | |
 Tequisquiapan |
Sign in | |
 Rödermark |
Errors | |
| Katy |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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James
(@James70943368) reported
@googlenesthelp So my thermostat stops charging after an update then charges fine after the next update then stops charging after the next update and you’ll take that as feed back? No I don’t need anymore help with it I enjoy pulling it off the wall every week to manually charging it. Ty
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angelo abbatemarco
(@AAbbatemarco) reported
@googlenesthelp My furnace keeps clicking as though it wants to kick on even when it’s not supposed to. Both an electrician and heating tech say it’s an issue with a he Nest
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Dan Horbury
(@drangob) reported
@googlenesthelp Can you help me with an error when adding a structure in nest? Case number 7-2805000031047 I've followed up about a dozen times. But I keep being told to "contact the developers", nobody ever actually explains how i would do that...
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Lydia Alix Fillingham, PhDed, JD the Obscure
(@FillinghamLydia) reported
@googlenesthelp One specific problem: our Nest frequently switches from 'Home' to 'Away' while I'm just sitting here at home. What's up with that? The phone is connected to the same WiFi network as the Nest all in the same room so I don't get it.
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✊🏽 Bryan Reynolds ✊🏽
(@BReynoldsMN) reported
@CBowman84 @googlenest That'll happen when your thermostat says, "Hey no one is moving in the house, they must have all left at 3am. Let's turn the temp down to 45."
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Jay Alter
(@JayAlt13) reported
@googlenesthelp It worked fine 6 hours ago. I unplugged it and it's working again. I've had this for 8 months and that's the first time I've had that specific issue.
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My Sports Teams Suck
(@HeyImAJ) reported
Ive spent 30 minutes trying to get my Nest Wifi router connected to the internet. Im ******* done. Im returning this dumb **** tomorrow @googlenesthelp
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Lydia Alix Fillingham, PhDed, JD the Obscure
(@FillinghamLydia) reported
@googlenesthelp The address wasn't set. I've fixed that and the other stuff, we'll see if that works. Thanks for your help. Can you tell me if this nest contains any camera or microphone? It shouldn't, but I wanted to check.
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Kelly Smith
(@jkellysmith) reported
@googlenesthelp really terrible experience. Ordered doorbell, they don’t get me my product. Replacement sent still not here and lost. 18 emails later and 5 chat sessions and no one will help. Have to wait another 5 business days for an answer. Terrible customer service.
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Paul Sadler
(@sadlerimages) reported
@googlenesthelp Still getting freezing/buffering in our streaming content. We don’t have blazing internet (20-25 Mbps) but have never had an issue until I migrated the WiFi to the Home app.
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Gyanesh Shukla
(@shukla_g14) reported
@googlenesthelp my best thermostat is not finding any Wi-Fi. Spent hours with support without any help. Are google products supposed to work for a few months??
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
@googlenesthelp No. Continue it in public. I have gotten emailed from no fewer than 8 different people, none of them read the other emails, none understand what the issue is. I have been called the wrong name, been asked for the same info over and over. You do NOT take feedback seriously.
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Dunder Mifflin, this is Vitória
(@stopvicx) reported
@googlenesthelp Hi, can u guys help me with google assistant? I know it's necessarily a google nest product but I'm like SUPER PISSED, tried talking to support team ALL DAY, called Samsung 3 TIMES and no one solved my problem
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Yasir M
(@yazz12345) reported
@googlenesthelp returned faulty nest thermostat, waited two weeks for replacement.they sent the same thermostat back and it had the same problem. What a nightmare this is turning out to be!!!!
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Kainamor
(@K41namor_) reported
@googlenesthelp Hello, my Nest has been great then it just randomly stopped being able to connect to WiFi. I have tried everything. Is there anyway to fix this?
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jonny metcalf
(@MrJonnyMetcalf) reported
@googlenesthelp Still not working google!
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Cristhian Martinez
(@stainles_style) reported
@googlenesthelp Well, I think it is still @SengledUSA that is having problems. All of my smart lightbulbs are not working.
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
@googlenesthelp And Alexander and Marcus and Fritz Gerld and Geneil and Xean CLEARLY can't read an email thread. ONE supervisor learn the issue YOUR update has caused, APOLOGIZE and fix it . . . and stop calling me David in every email.
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Venkata Satya Puppala (Sekhar)
(@VSekharPuppala) reported
@googlenesthelp There is no error code.. the second one just not detecting the Wi-Fi.. I purchased it on Nov 2nd through NationalGrid Market place..
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
It is now day 20 since @googlenesthelp Updated the thermostats causing them to no longer work. It is now 20 days of different customer support people asking me for the same screenshots that they keep losing and not looking at. Fix your update. Get it together
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Patty (Needs WAY more coffee) Lyons
(@Patty_Lyons) reported
@googlenesthelp You have acted just as smart as your non functioning thermostats. This is why I will NEVER connect the Nest to you google "family" of smart aps or get any google "smart" anything. You have failed miserably and continue to do so. Step 1) Acknowledge the faulty update 2) FIX IT
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Christopher D. Long (Кристофер Д. Лонг)
(@octonion) reported
There's been a weird bug for the past month or so with ads playing on Google Home/Nest devices, despite having YouTube Premium. Any update on fixing this problem yet, @googlenesthelp ?
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Cristhian Martinez
(@stainles_style) reported
@googlenesthelp Yeah, I did that, and it is still not working
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Christopher D. Long (Кристофер Д. Лонг)
(@octonion) reported
There's been a weird bug for the past month or so with ads playing on Google Home/Nest devices, despite having YouTube Premium. And update on fixing this problem yet, @googlenesthelp ?
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Jill A. Greenberg
(@JillAGreenberg) reported
from
East Lansing, Michigan
@emilyymata Installed a @googlenest thermostat for my mom, and … well … she calls me on the reg totally confused. Too hot!! Too cold!! I ended up adding it my network so I can turn it up or down for her. LOL. Sigh.
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Jayne 🍂🍁🐿
(@JayneB221) reported
@googlenesthelp why can’t anyone help me with my hub? I have called 3 times and no one can resolve my issue. Why am i getting this “glitch”
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Joseph Medina
(@ItsJosephAgain) reported
@googlenesthelp Nice. It seems like that was the trick to fix it. Thanks.
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Lydia Alix Fillingham, PhDed, JD the Obscure
(@FillinghamLydia) reported
@googlenesthelp I toggled the home/away assist off, which didn't help. There's probably a way to restart it, right? But I'd also like to mention how annoyingly hard and slow it is to sign into the Wifi on it. I can give you the info on the unit if that's helpful. It's not particularly new.
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HJM
(@hjmurfee) reported
@googlenest @madebygoogle my Gen 3 Nest thermostat has stopped “learning”. I have the learn setting on, but changing temp throughout the day never adds new set points for temp in the schedule. Everything is online and up to date. Help?
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Socket to ‘em
(@SocketToEm) reported
@googlenesthelp @madebygoogle Differing properties, same issue