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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (40%)
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Website Down (23%)
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Online Features (15%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Estás buscando a @MartinMazalan
(@maza92) reported
@googlenesthelp my chromecast 2nd gen just won't even see any 5ghz signal anymore. WHY. HELP. It has been annoyingly slow for days with the 2.4ghz and I can't connect it back to 5.
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Curtis Turner
(@turner_curtis) reported
from
Boyce, Pennsylvania
@googlenest Sorry, I call BS! You immediately offered to ship me a new one if I gave a credit card number, which is ridiculous. I already paid hundreds for a KNOWN DEFECTIVE device sold by Google Nest... Replace your broken crap! Have MORALS!
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Adam Maxwell
(@Nutydasquirrel7) reported
@amazon happy to say I’ve thrown all my Amazon devices in the trash and won’t be needing to renew my prime subscription after Sidewalk and it being an opt out feature. Hello @googlenest
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Ian_Leeds_UK
(@ian_Leeds_UK) reported
@googlenest there's nearly 2k people on your forum telling you that their Nest disconnects from WiFi daily, including mine.... Any chance of a fix, or can I return it? 🤔
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David Klein
(@diklein) reported
@geoffwolfe @googlenest @gmail Yup family members. That was the big problem.
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frank finn
(@frankfinn1) reported
@googlenesthelp How long till you sort the issue after the forms filled in I'm just trying to find out waiting times as I want to do some stuff today
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Megs
(@megan_emilyyy) reported
@googlenest my google nest doesn’t appear to be working with my spotify. Its connected in the app and when I ask it to play something it goes “sure, playing it on spotify” and then nothing happens. Can you help? Thanks
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frank finn
(@frankfinn1) reported
@googlenesthelp hi I sign up to Google nest subscription but it doesn't work I've been trying to contact tech help but can't
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Carl Evans
(@Gwyndaff1974) reported
@googlenesthelp Please can you help? I logged a call for my 72 year old mother's faulty heat link last week (21/11/2020). Case: 3-4581000031075 and apart from chat on Facebook messenger and the initial call logging process there has been no response from support..
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Tarun Sehgal
(@TarunSe51623023) reported
from
New Delhi, National Capital Territory of Delhi
@googlenest Hi Team can someone help in inbox???
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John Regan
(@JFRegan) reported
@madebygoogle @googlenest The customer service is the worst experience ever even if you can get to chat
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Geoff Wolfe
(@geoffwolfe) reported
@googlenest Just the constant having to reconnect Nest to Google login every other time I open Nest app. And the links from Nest app to Google account don’t take you anywhere meaningful. Poor UX.
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Michelle
(@MchelleKS) reported
@googlenesthelp Nope, can’t log in, not receiving authentication email, did all troubleshooting, was told to whitelist, and now help chat is closed. I have a case # 8355000030860. Came here after googling for help, many others with same problem?
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DG
(@GD201201) reported
@googlenest I seem to having intermittent issues with the Nest app. I can eventually use it but it seems to cut out and gives me an error message saying nest offline but as soon as I click try again, let’s me in for a second and then does it again?
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Michael M
(@Michael56560843) reported
@googlenest Just got Nest wifi, for the most part I like it alot. One problem: need LAN subnet mask set to 255.255.0.0 When I set and save in the app, and always it reverts to 255.255.255.0. Can you pls advise?
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CT
(@CTRAW) reported
@googlenest help please. Forgot nest password and clicking “forgot password” not sending me an email.
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Doubledawg
(@doubledawgs) reported
@googlenest Trying to be patient, to but every ten minutes the screen freezes, sound continues to play. Why is this one so bad. Gen 1 Chromecast in my garage works better.
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Lady🐞
(@iolivier1) reported
from
Miami, Florida
@googlenest trying to set up a new device and I need the two step verification code, requested it 3 times and no email comes in. Please help!!!
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Justine Nichols
(@jtinenichols) reported
@googlenest having trouble logging into my nest e thermostat..will not send me link to reset password and when I try to sign in with good I cannot add the product to my phone. Help.
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Akshay Moorthy
(@akshay_moorthy) reported
@googlenest Often! But help me understand this, how is it related to connectivity @ restarts ? Isn’t it the ML model that picks it up and processes it ?
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Graham McDonald
(@wildling82gmc) reported
@googlenesthelp Sign in with nest
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Jonathan Pike
(@jonathanpike) reported
@googlenesthelp my Nest learning thermostat lost wifi and can’t find it again. I’ve tried restarting, resetting network settings, and even a full factory reset. It won’t find any wifi networks even though there are many around. Help?
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Scott Parker
(@een1sp) reported
@WEMOcares My Dimmers are not dimming with @googlenest again looks like you undid the fix from the start of the month during your outage, please escalate asap!!!
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John Blanco
(@MrJohnBlanco) reported
@googlenesthelp I'm in the United States and I have a Nest Learning Thermostat. I also have Nest Wifi and multiple nest devices that work without issue.
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TrboMode
(@TrboMode) reported
@googlenest Should also mention I pulled a fresh C by GE bulb (never used before) and still had the same problem with that bulb.
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Tony Simek
(@Tony_Simek) reported
@Nutydasquirrel7 @amazon @googlenest Good call. I went HomePod. Less functionality but so be it. Amazon **** the bed and broke trust.
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Don Boulia
(@djboulia) reported
@googlenesthelp Hi, have multiple nest thermostats in the house and one went offline recently and now spins saying “no networks found”. Checked the router, it’s fine as are other nests and devices. Restarted this thermostat and same result.
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David Klein
(@diklein) reported
from
San Francisco, California
@geoffwolfe @googlenest @gmail YUP. Lots of support chats and even had to buy a new fob to disarm the Nest Secure. Terrible experience.
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Clarissa
(@clalalalalalal) reported
@googlenest It says that wi-fi is connected, and my iphone and google tv is connected to the nest wifi network without any problem but somehow the google chrome on my macbook said the site can’t be reached (refused to connect)
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Christopher
(@Christopher_tor) reported
@cyberharibu @googlenesthelp @googlenest I am having the same issue. I am getting a C229 error message every time I try to pair my Nest Cam Indoor. It started happening from Nov 23 and it had been very frustrating. Before that, the cam worked fine. I am in Mexico.