Google Nest status: device issues and outage reports
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Full Outage Map
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Problems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
- Sign in (41%)
- Device Failure (22%)
- Website Down (19%)
- App Crashing (9%)
- Errors (6%)
- Online Features (3%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Dallas
|
Device Failure | 2 hours ago |
 Montataire
|
Device Failure | 3 days ago |
 Kitchener
|
Device Failure | 5 days ago |
 Brentwood
|
Website Down | 10 days ago |
|
Wesley Chapel
|
Device Failure | 25 days ago |
|
Sandusky
|
Device Failure | 25 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Chambers (@robbierooms) reported@googlenesthelp @JuliaYetter I’m having a similar issue, please help?
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MAGA Barbie 🇺🇸👱🏼♀️ (@MAGABarbie317) reported@sheetnwinch @googlenest Dude. It’s a joke. I don’t actually think someone from Google nest is going to see my tweet and run down 4 year old footage. Go get some fresh air.
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johnnycadillac (@johnnynocannoli) reported@googlenesthelp both my units lost WiFi connectivity. Tried reboot, reset, manual WiFi entry, everything. Can you guys please help? Thanks
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Kevin (@McNamara_Group) reported@googlenest @madebygoogle Subject: URGENT ESCALATION: $650 Nest Hardware Unusable / Account Locked After Church Vandalism To Google Nest Support / Escalation Team: I am writing to urgently escalate a situation that has rendered $650 worth of brand-new Google Nest cameras completely useless due to an automated account lockout loop. Recently, our local church was vandalized. I have been a loyal Google user for years and personally promised our pastor that Google’s ecosystem was reliable and spectacular. Based on my recommendation, we purchased four new Google Nest cameras to secure the building. Here is the exact timeline of what has happened: I set up a new dedicated Gmail account specifically to manage the church's new security system. I successfully set up all 4 new Nest cameras on that account using my mobile phone. Everything worked perfectly on my device. I then gave the email and password to our pastor so he could log in and monitor the system from his end. Instead of letting him log in, Google’s automated security randomly locked the account and sent an email demanding an explanation for why the account was created. I provided the full explanation, and the account was officially "restored" 2 days later. The Current Issue: Despite the account being restored, the system is STILL blocking any login attempts from the pastor's devices or any computer. It continuously throws an "unrecognized device" error, even with the correct password and recovery information on file. Because of this endless security loop, we cannot hand over the account to the church. Right now, these four cameras are essentially $650 dead sticks. We cannot monitor our recently vandalized church. I understand Google has automated security measures, but I need a human being to look at this account, lift the device lock, and allow us to actually use the hardware we purchased. I need this escalated to someone who can resolve this immediately.
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The nasty riff, but slower. 🇵🇸 🇱🇧 (@nastyriff) reported@JeffDean Bro, I just want my @googlenest speaker to stop saying "Sorry, I don't understand". You broke it. Fix it. Get Gemini on that. And play the damn song I ask for, not a remix radio station.
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John (@TheKramalan) reported@sundarpichai @Google @googlenest Please read ALL the apple App Store most recent reviews over the last year regarding the garbage dumpster fire the app is with Google nest cameras. Crashes. Lagging. Spinning wheels. Freezes. I have 9 cameras all unusable. Not just me. 1 stars!
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Adrock (@Adrock318) reported@googlenesthelp The connection between Google Home and Xbox servers is down for everyone since yesterday. Google Home is showing Xbox as offline and when we try to reconnect the service it says it cannot connect to Xbox. When can we expect a fix?
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Dustin 👌🏻 (@0xDustinP) reported@zerohedge @googlenest @Google Well this sure looks bad.
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Leah Bass (@leahmbass) reportedHey @googlenest get your **** together. Why would you discontinue support on older generations of thermostats when they work perfectly fine. I bought mine brand new 11 years ago & it still works good as new. I’m not going to drop another couple hundred bucks just to use the app
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Sam Modell (@samboni96) reported@googlenest Nest app isn’t working. Can’t login and I know my info is correct.
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JOHNNYJET🇺🇸 (@JOHNNYJET3) reported@brian1222333 @Google @googlenest I second this. It's like they have the interns coding. Very annoyed at how crap and slow the move from nest has been.
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Leslie 🏳️🌈 (@madetea) reportedHey @googlenest - your app is the worst ever. Switching to Hive immediately.
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Envelope Gravy (@dubsy54321) reported@brian1222333 @Google @googlenest Yeah the switch essentially killed my nest camera. It's always offline now.
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Mike (@PMad99) reported@googlenest hey can we please fix Familiar Face Detection? Its been the worst in its class by FAR for too many years! I have to correct it every single day. Its AWFUL!
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brn (@Von_der_Land) reported**** you @googlenest Your hardware continues to be a piece of something less than **** that it makes actual **** more valuable. @GoogleWifi1 I am going to keep Posting the same thing everyday and time this piece of **** breaks down for no reason.
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Rocky Mountain Air (@2ThinAir) reported@WAServers @JackPosobiec @googlenest Many cameras have internal memory to store footage in the event of slow wifi or wifi outage. I'm sure Nest tells people this in their terms and conditions which no one ever reads.
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Danny Harrington (@Dj_Danny_H) reported@googlenesthelp no support available? I've been without internet for almost 24 hours because your mesh system randomly stopped working. Taking my entire home offline.
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Julian Pompeo (@julian_pompeo) reported@googlenest if you are going to replace a product at-least do it with something worth of buying. The first alert SC5 is a terrible replacement for the nest protect.
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Robert E. Loser. (@Gargen123) reported@zerohedge @googlenest @Google I’m sure people constantly trying to login didn’t lock it or anything. Come on.
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Claire Ellis (@ClaireEllis_JPC) reported@googlenesthelp I’ve been waiting over a week for a response to my support log, your AI app gave me poor advice & I now have a non functioning thermostat & no upstairs heating. This is really poor customer service!
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Raymond Snijders (@rsnijders) reported@googlenesthelp I don't have a Radio section under Services in the Home app. Could that be because i'm in the Netherlands? Anyway, it's a TuneIn problem i think. Even when i cast from the (working) TuneIn app on my phone, i get the same notice that the station isn't available in my country.
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Domenic (Italian Christmas Donkey) (@WGGPapaDom) reportedAbsolutely love when my @googlenest shits the bed out of nowhere when it’s single degrees outside. Useless support articles are zero help and they haven’t been updated in easily 5 years. Can’t wait to get rid of them.
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Judith Baumel (@JudithBaumel) reported@googlenesthelp My Google nest thermostats, doorbell camera and floodlight w. camera all stopped connecting to home internet. @verisonsupport says it can't help. What do I do now?
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The Handlebar Gamer (@RSDCDN) reportedOk.... I am after homekit enabled smoke/carbon detectors. @googlenest protects are all at the end of their lives. They don't make them anymore. So, Trying to find what works/is available in canada (NA). There are "smart" ones from Kidde and a homebridge plugin. Any help?!
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Sam Beanz (@beanz_sam) reported@googlenesthelp I am having trouble logging in to my nest app or the website. I have tried to reset my password but I'm not getting any emails through. Is this a wider issue?
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Angel (@AngelOf1764) reported@Gardyloo_Alert Every man should have a camera facing their door and living area, not wifi but micro sd or usb thumb drive to protect themselves from bad people like this woman. **** like @googlenest from @Google goes to from cloud and they use it for their ai and spying on you, the evil cloud
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The nasty riff, but slower. 🇵🇸 🇱🇧 (@nastyriff) reported@JeffDean Bro, I just want my @googlenest speaker to stop saying "Sorry, I don't understand". You broke it. Fix it. Get Gemini on that. And play the damn song I ask for, not a remix radio station.
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Jason Silver (@Da_Big_Dogg) reported@googlenest just wanted to say Thank you for basically making my v1 Nest garbage, you pissed me off enough to look at other products and now I’m going away from Nest! Nicely done!!! Idiots!
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Cassandra "Cassy" Coelho R.🪬 (@IDontCareBear1) reportedHey @googlenest, my point keeps going offline randomly. The main router stays fine, but the point drops. Rebooting it every time is getting old. Any idea what’s happening?
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Staccato (@scgerber) reportedDo NOT buy Nest thermostats—they're unreliable, support is absolutely terrible. Avoid Google products. @googlenest @googlenesthelp @madebygoogle