Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (48%)
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Online Features (18%)
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Website Down (10%)
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Device Failure (10%)
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App Crashing (8%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London |
App Crashing | |
 Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features | |
 Stratford |
Website Down | |
| Inkster |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Carlo
(@carlo3999) reported
@googlenesthelp app has been offline for 40 minutes and wifi network connection has no problem. Is there a nest outage? This is Aurora, IL.
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Shannon Talley
(@Dadto16kids) reported
@googlenesthelp Our family has tried but customer support won't support the product. I'm asking our news station to do a story on the lack of support and the known problem with the product.
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Jason Lim
(@jas0nsg) reported
Hey @googlenest @madebygoogle firmware 13099.118.19 keeps dropping speed. Any update on the fix for this?
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Roger Perron
(@automatedcc) reported
@googlenest very frustrated with your email code service. I need to look at my cameras. Wtf is wrong with google
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Rob Moore
(@Dsgnatd4Assgnmt) reported
@googlenesthelp It is the learning thermostat. I've received both error codes W2 and W5. It has varied with each attempt.
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MD
(@DadSoonersData) reported
@googlenest Why is my Google Home no longer reading latest news and not playing Spotify? I've searched the interwebs unsuccessfully - please help!
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Steven Yuen
(@syuen2888) reported
@googlenesthelp is there a problem with Nest camera in NYC? Mine seems very slow to load since last night.
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Shari Weech
(@ShariWeech) reported
@googlenest has the worst customer support on this planet. It has now been a month that I’m without my thermostat while waiting for their ‘team’ to get back to me. #saveyourmoney #googlesupportsucks
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SpencersARC.Mummy
(@spencersarc) reported
Help. Need a reliable smoke alarm that talks to each other not @googlenest . We have had 4 false alarms since Christmas Day. Christmas Day we got one at 2am! Which I can only assume was due to santa creating a soot cloud when he came down the chimney.
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Nat Brogadir
(@NatBrogadir) reported
@googlenesthelp really poor CS experience. Had a thermostat only a few years old go bad and the answer was "buy a new one"
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Carlo
(@carlo3999) reported
@googlenesthelp After 3 hours of being offline it just went back online. Thx
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Shannon Talley
(@Dadto16kids) reported
@googlenesthelp Our family has tried but customer support won't support the product. I'm asking our news station to do a story on the lack of support and the known problem with the product.
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KATHLEEN DAHLSTRAND
(@kathitwits) reported
@googlenest so i need help...I got this message.. "Action required You are not using one or more paid subscriptions. You may no longer be a member of a home, or a home was deleted. Nest Aware (Leland) Yearly plan Renews 7/8/2021 Cancel" Why am I not getting this account I pd for
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DeeLovely0317
(@DLovely0317) reported
@googlenesthelp I cannot connect set up my nest app or connect app to my WiFi keep on getting m15 error. Can anyone help me please.
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Jillian Tully
(@TullyJillian) reported
@googlenest @googlenest Hi there. I appear to have a problem with my Nest locating my wi-fi?? Every other gadget connects no problem but over last few days my nest has lost connection. Tried all recommended tips you offer but it still won't work Any other ideas or advice?! 🤔 TIA
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LetsGetitRight
(@LetsGet_ItRight) reported
@googlenest how does one get help with Google WiFi. Chat options something went wrong and there is no phone number to call either. Strange hours are listed.
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Shannon Talley
(@Dadto16kids) reported
@googlenesthelp Our family has tried but customer support won't support the product. I'm asking our news station to do a story on the lack of support and the known problem with the product.
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Ryan Byford
(@cobysaur) reported
@googlenesthelp I don’t have email notifications active - only push. Nothing has changed in my environment. No airplane/dnd. There’s a whole thread expanding up on Reddit with others having same issue on this so it’s not just me.
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DeeLovely0317
(@DLovely0317) reported
@googlenesthelp I’m actually having problems setting up my Nest Thermostat. It’s stating it cannot connect to WiFi and is giving me error m15. Can someone please help me. All my other google devices are working fine.
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MD
(@DadSoonersData) reported
@googlenest A while ago honestly - just got busy and forgot about it. ~ 2+ months? Just 1 Google Home. As far as type - it's the traditional Google home (not the hub). Does that help?
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Khushboo Taneja
(@Khushbos) reported
Why does @googlenest make it so incredibly hard to login back to the app every time I change my phone. I have been trying for the past several days now. @googlenesthelp
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Shannon Talley
(@Dadto16kids) reported
@googlenesthelp Our family has tried but customer support won't support the product. I'm asking our news station to do a story on the lack of support and the known problem with the product.
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Maarten
(@MaartenWigman) reported
from
Heemskerk, Provincie Noord-Holland
@googlenesthelp GD, suddenly my Nest Doorbell push notifications are coming in with a delay of 20 minutes. It only concerns the recognised activity notification, doorbell ringing notification works well. Help
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Jumping Jack
(@Georgiatalker) reported
@googlenesthelp Nest protect gen2 suddenly shows offline from wifi in the current iPhone nest app. Nothing I do allows wifi to connect but device says all is fine. Nest does not appear in IOS 14.3 privacy>network access so cannot set wifi data. Help?
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Maarten
(@MaartenWigman) reported
from
Heemskerk, Provincie Noord-Holland
@googlenesthelp Issue started 2 hours ago and was working well got for the last 6 months (installation date)
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Ryan Byford
(@cobysaur) reported
All my nest cams are sending notifications 20-30 minutes late. Are you having a service outage google? @googlenesthelp
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TheKiffinKittenClub MEOW
(@MemphisRebelett) reported
@googlenest Sure. I have already unplugged and plugged everything and it is still not working. I keep getting the 'No devices found' error message.
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Jason Lim
(@jas0nsg) reported
@googlenest Google Nest wifi. Seems the latest update causing slow speeds.
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Maarten
(@MaartenWigman) reported
@googlenesthelp Do I lose all my settings? Sounds heavy. IOS user. As mentioned. Doorbell push notifications working smoothly. Not working on iPad and iPhone currently.
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Nick Peart
(@N_Peart) reported
@googlenest @jmwein This still needs fixing. I use google suite for a family domain, our org is the family who want access to the cameras. Simple os org a family? Would fix it??