Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (48%)
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Online Features (18%)
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Website Down (10%)
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Device Failure (10%)
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App Crashing (8%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London |
App Crashing | |
 Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features | |
 Stratford |
Website Down | |
| Inkster |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Marshall Brennan
(@Organometallica) reported
from
Naperville, Illinois
@lisamjarvis @googlenest Problem is that WiFi is down so I need my phone for work... and it’s the only device I have with a cellular connection. I think the real answer is to switch over to a standalone white noise generator
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Taylor Maracle
(@TaylorMaracle2) reported
@googlenesthelp I was supposed to receive a free google nest mini for signing up with SiriusXM and never got it. Can you help me?
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Chris Vollick
(@Canadian88) reported
Anyone have a @googlenest thermostat and migrate to Google Home Account? I did the migration of my account this weekend and now google home keeps switching my thermostat to “Away” when I’m actually at home. #help
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Cory Wetzel
(@eidas007) reported
Day 2 of tweeting about how @googlenesthelp is incompetent as **** and stole my money.
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Robert Fenton
(@robert_fenton17) reported
@googlenest I was initially getting an error stating could not access instant pot account. However, when I tried it again now, it worked flawlessly. I didn’t make any other system changes. I guess either instant pot or Google may have been down when I was trying. Sorry to be a bother.
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Sunny Rai
(@SunnyRai29) reported
@googlenesthelp hey! I've been using your Google nest thermostat e-learning product and my scheduling has stopped working. Can you help me with my settings to ensure everything is setup correctly?
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LastSplash
(@SplashLast) reported
We got a @googlenest mesh router and now we can't hook up our @EcovacsUS to it because the deebot won't go on the 5ghz. We tried walking down the street to get on the lower one but it's just not working. Help!
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The Mayor Of Raleigh, NC
(@RaleighBoyMayor) reported
@googlenest I haven’t gotten any messages, just slow loading video
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Mänï 🗺️
(@Mista_Mani) reported
@googlenest Hi nest people . My Heatlink has gone kaput and I need it fixed ASAP . Could you help !!!!!
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Keith
(@mbrown038) reported
@googlenest I need help with broadcasting. I was apart of 2 homes and things would cross over. So I left my in laws house on google home and just kept my home. I’m still having issues when I broadcast a message it plays in their house as well. Any ideas on why?
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Ricky
(@therickyshow) reported
@googlenest Doesn't fix anything 😢
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helen reid
(@hpattle) reported
@googlenesthelp After 2 additional phone calls it has hopefully been resolved. Shame that I had to tweet to get the matter to get it moving. 3 weeks to resolve an issue which should have been done in an hour
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Irene Garcia
(@NENE_GARCIA) reported
@googlenesthelp My thermostat is giving me an error message E195. I checked my breaker and all is fine. Help !
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🦎👱♀️🍳☀
(@DrewsClues) reported
@googlenest Make and model is GOOGLE PIXEL 3. It seems to be a pretty easy two-step thing and nothing happens when I do the two steps. I have now returned and purchased a second Google TV and same issue on this one. I've uninstalled and reinstalled the Google home
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Chip Mosher
(@chipmosher) reported
@googlenest That doesn’t really address what I’m mentioning here. To be clear, your site says Apple TV is supported for Nest Cameras when it is currently NOT working and has not since at least May of this year. I purchased based one this false information. You should update that page asap.
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Shiney and bright
(@Brightlykerry) reported
@googlenest I have ring cameras at my house but my neighbors have ur fancy cameras. They’re always going out-missing important actions that they have to rely on my cameras for. & ur customer service is worthless. Get ur **** together
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Kyle Johannsen
(@kajohannsen) reported
I rarely get on Twitter, but I just had the WORST customer service experience with the @googlenesthelp team. It was two hours for them to tell me I need a new one... obviously I know. THAT'S why I CALLED! I wasted so much time AND I have no heat!! Your faulty device is the reason
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eric uchalik
(@superfungo) reported
@aburkho4 @googlenesthelp @GELighting Can I jump in too? same issue, lights stopped working. Factory reset everything - trying for about 2 weeks, but google home app does not recognize (previously working) light bulbs. C by ge app will synced them though... no problem but then I have to factory reset them again lol.
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LastSplash
(@SplashLast) reported
@googlenest No specific error message it just fails. It requires the 2.4 band, and since the router only puts out one wifi network to join, I don't think I can get my phone onto the 2.4 band to let the app set it up.
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$BP
(@bpauwels) reported
@googlenest No thats working fine. Its an ISP problem 👌
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david wells
(@wellsyboy) reported
@googlenesthelp trying to contact you non stop heating is not working really need some support as it’s pretty cold!!!
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helen reid
(@hpattle) reported
@googlenesthelp have not had a working thermostat since the 17.11.2020, W5 error! Have just been cut off from your customer service centre after an hour! Email correspondence for over 2 weeks and no resolution reached! This is disgraceful customer service.
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The Mayor Of Raleigh, NC
(@RaleighBoyMayor) reported
@googlenest Yeah :/ love my Chromecast, but it seems to have a bit of trouble connecting to the internet these days
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Just some girl
(@LollW) reported
@googlenesthelp We have had our nest about 4 weeks and it has gone offline and will not find any network. Tried everything and been on hold to the support line about 3 times for an hour... still nothing.
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Erik
(@dogguyerik) reported
@googlenest Google just says that the device is no longer connected and then it tells me to reconnect and/or reboot and reinstall device. I can move it, sure. Don’t think it’ll make a difference. Seems to be an ongoing issue on all your online forums for customers.
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Marshall Brennan
(@Organometallica) reported
from
Naperville, Illinois
WiFi going down means @googlenest won’t play white noise again... just in time for nap time 😢. Is there a way to cache ambient sounds locally so that my kid can nap through our next outage?
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Wendy Ashman
(@wendyashman) reported
@googlenest thermostat not working after only 20 months but because it’s out of warranty they won’t do anything about it. I definitely would not recommend this product to anyone.
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Sheepdogs Baseball
(@SeniorEarls) reported
from
Wilmot Centre, Ontario
@Rubbers29 @googlenest Good idea! I have booster fans installed in our current house, but adding smart switches would allow me to boost ‘output’ to a specific room. The system may overwork a little bit at least I would have boosted output to the problem areas.... The baby room is an issue!
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Jamie Mead 🇬🇧
(@jimboandandrea) reported
from
Saint Agnes, England
@googlenest I have a warranty problem following a second faulty Wi-fi chip please can you DM me to continue our conversation
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Pinitrius Petrekas
(@pinitrius) reported
@googlenest Νο, other than the problem I mentioned my experience with chromecast is good