Is Google Nest down?
No problems detected
If you are having issues, please submit a report below.
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
-
Device Failure (40%)
-
Online Features (23%)
-
Website Down (14%)
-
Sign in (11%)
-
App Crashing (9%)
-
Errors (3%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 San Antonio |
Online Features | |
| Miami |
Sign in | |
 Birmingham |
Online Features | |
| Orlando |
Device Failure | |
| Wheaton |
Website Down | |
| Englewood |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
Christine Tramm
(@CTTrammell) reported
@googlenesthelp I’ve done all router resets, even had att come out, still lost wifi connection HELP
-
CK
(@andCKsays) reported
.@googlenest my Nest has decided to become intentionally defiant of my temperature wishes. Any tips on how to make it less obstinate? I am constantly readjusting the temp, and even deleting the new (wrong) schedule temp points it creates. This is a new problem - what gives?
-
Highest Grades
(@Buginian) reported
@googlenesthelp I don't need help. I need a fix, which I doubt any amount of DMs will fix.
-
Lycee
(@Lyceecchi) reported
@googlenesthelp No changes to wi-fi name or password recently. Also it shows no networks in the area. I have multiple other devices on my wifi network throughout the home, so it's not an issue with my wifi router or any interference.
-
Cara Stewart
(@carastewart22) reported
@googlenesthelp I have a 1 year old Nest thermostat that will no longer connect to WiFi. Other two Nests in my home are fine. Have tried all online suggestions and still no fix.
-
corgilyfe
(@corgilifematter) reported
@googlenesthelp I just rebooted it, I'm in the US. It seems to me like an assistant issue
-
JSano19
(@jsano19) reported
@googlenesthelp my nest went offline 2 days ago and is unable to find any wireless networks anymore. I have multiple other wireless devices connected fine, have rebooted and factory reset the Nest Thermostat with same results. What can I do to remedy this?
-
Matthew Kaskavitch 👨🏻💻
(@socialmatt) reported
I have a two year old at home. I also had a @googlenest remote temperature sensor in my basement. One of those things stopped responding after trash day and went offline. I’ll let you fill in blanks from here.
-
Rachel Katz Carey
(@RachelKC) reported
@googlenesthelp Good morning. It’s 8 hours later. The smoke detector is in our living room, disconnected & with no batteries. Yet it just sent me ANOTHER notification that there are emergency levels of smoke in the bedroom. Dear reader, I’m in the bedroom-no smoke. I’m in the western USA. HELP!
-
Rohan Barboza
(@rohanbarboza) reported
@googlenesthelp Can someone please look into my request - Case ID [6-6134000031689] This is regarding an issue with my faulty Google nest hub. Need a response from support. @GoogleIndia @Google #googlesupport #googlenest #google
-
Mia Nicole Cary
(@MsMikkiNikki) reported
@googlenesthelp HELP! I bought 2 Learning Nest Thermostats 4 months ago and had them installed by a licensed HVAC professional. One has NEVER connected to the WiFi. We have done ALL OF THE THINGS to troubleshoot. Reset. Restart. Bought WiFi extenders.
-
Lycee
(@Lyceecchi) reported
@googlenesthelp Hi, my 3rd Gen Nest Learning Thermostat has lost wi-fi connection for the past 12 hours. It was installed about 2 months ago. I've restarted the thermostat and my Wi-fi router. There is no wifi interference. Could i get some help please?
-
Highest Grades
(@Buginian) reported
At this point I may just have to stop using routines on Google Nest coz I can't deal with this "I don't understand" error message every other time. It sucks big time. Fix this @googlenesthelp
-
corgilyfe
(@corgilifematter) reported
@googlenesthelp 311 didn't work either. And isn't @youtubemusic your own product? How does your own service, which I'm paying for, suffer compared to 3rd party services? Wtf?
-
John Conners
(@JohnConners) reported
@googlenesthelp I’ve got a 2nd gen Nest thermostat (U.K.) that is no longer able to see any wifi networks. Tried all the troubleshooting steps (including personal hotspot on my iPhone which the Nest couldn’t see). There’s no error, it just can’t see any wifi networks. Any ideas?
-
Jerry Smith
(@Whoopensocker3) reported
@googlenesthelp There is no damage on the wires and the Nest IQ was never without power during the wifi SSID change. But as soon as the SSID changed the IQ outdoor bricked itself like it is unpowered. Unplugging, waiting, reconnect power did not fix it.
-
mondon
(@new_orchid) reported
@googlenest your online help is not doing any good. Need phone number to customer service, I’m too old to navigate the site, it’s confusing
-
corgilyfe
(@corgilifematter) reported
@googlenesthelp Though, when I try on my phone to play a self titled album, it works. So maybe it IS a speaker issue
-
Cara Stewart
(@carastewart22) reported
@googlenesthelp It's a 3rd generation. Says WiFi connection error (W5) Can't find any networks (search just spins). Is right next to a repeater and we have no other devices that have problems finding the network.
-
nicky
(@nickhenriquesss) reported
@googlenesthelp It was installed just under a year ago. I am using Nest Thermostat E. online I read that this is a common issue with some of the models. Should I change to a new company or can this get resolved?
-
Plaban
(@VoiceofPlaban) reported
@googlenesthelp The nest point is a pulsing white. It’s not a new set up. I was actually using it for almost two months and this problem recently occurred
-
subrata
(@subrata_m) reported
@Google @googlenesthelp Nest protect gave false smoke alarms and woke up everyone two times in the night. This is very frustrating and absolutely scary when you can’t ignore an alarm and then resulted in being a false one. Need immediate help to address that.
-
Rachel Katz Carey
(@RachelKC) reported
Hey @googlenesthelp any ideas why our nest protect smoke alarm is going off over & over when there is no smoke anywhere? We’ve unplugged it & removed batteries. Yet it keeps alerting us like some nightmare zombie robot of insomnia.
-
Shahzad
(@MohammadShahzad) reported
@situationsarah @googlenest @googlenesthelp I brought google mini from Canada and had the same issue. I don’t remember exactly how I fixed it though think it was done through your google home app. Now it’s working perfectly in Islamabad
-
Dr. Amy
(@Pudicitia16) reported
Can a house be cursed with respect to smoke detectors? I’ve lived here 6 years and been through 3 full replacements. Now I am having trouble with my @googlenesthelp system. It was supposed to fix everything. Is it better to just move?
-
nicky
(@nickhenriquesss) reported
@googlenesthelp My nest thermostat won't connect to WiFi anymore! It's been a few months now and I've tried every troubleshooting option! Help please!
-
Eric Martin
(@plamohusband) reported
@jsano19 @googlenesthelp I’m having the same issue @googlenest all other devices are connected. Tried all of the same steps. No WiFi connection even if it’s manually entered.
-
Rye Guy Carpe
(@CarpeDeezTweets) reported
@googlenest @googlenesthelp . Why does one of my Cameras decide it doesn't want to be connected. I've problem shot everywhich way.
-
Henrik Hodne
(@HenrikHodne1) reported
@googlenesthelp Actually managed to figure out a solution. I just deleted one of my former homes, and now it's working. Maybe it was interfering somehow. Thanks for the help anyways!
-
JSano19
(@jsano19) reported
@googlenesthelp I have very robust wireless network within my home (Computer Engineer, Masters, in IT), the nest is close enough. Other network components in the same area connect no issues. I swapped this nest for a 2nd one in my house for 2nd zone, it works fine, so clearly a hardware issue.