Is Google Nest down?
No problems detected
If you are having issues, please submit a report below.
Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
-
Sign in (39%)
-
Website Down (21%)
-
App Crashing (13%)
-
Online Features (11%)
-
Errors (8%)
-
Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Escondido |
App Crashing | |
 Chepstow |
Sign in | |
| Lincoln |
App Crashing | |
 Tequisquiapan |
Sign in | |
 Rödermark |
Errors | |
| Katy |
Device Failure |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
-
FRANCO RIVERO
(@Francorivero789) reported
@demarco39730 @googlenesthelp I’m having the same exact problem as of two days ago
-
Cheesesticks and Anxiety
(@b_lumbersquatch) reported
@googlenesthelp Led is white...it's a nest wifi router and point. There is a network switch hooked to the nest router with 6 connected devices to that. Wireless devices connected. . .maybe another 5-6. Again, never a problem with OnHub.
-
Whovian_83
(@83Whovian) reported
@googlenesthelp Nest no longer recognizes any wifi networks. Tried all troubleshooting options through the help page and still nothing. Please help…
-
NH
(@NH___87) reported
@googlenest I just want to let you know that you have made it ridiculously confusing and complicated to cancel a “1st gen” Nest Aware subscription. Unbelievable lack of support from your help agents as well.
-
Francisco Agüera
(@califa3c) reported
Please @TuneInES @tunein I have not been able to use your app with #GoogleHome nor #googlenest device to listen Ondacero radio station in Spain since a long time ago. Any idea to solve this problem?
-
Toine
(@Toine013) reported
@googlenesthelp @danpaddy When will the volume setting issue on nest speakers in pairs be solved? I know Google is aware of this, but no solution up to now. It's frustrating Google rolls out changes without testing.
-
JE
(@JSE922) reported
What am I doing wrong with my @googlenest ? I put the thing on 68° and then I come downstairs 30 min later it’s on 63. Later in the day it does same ****. I just want the damn thing to stay at the temp I put it to. #Nest #HelpMeFixIt
-
Amira
(@Amira93465374) reported
@googlenesthelp I finally got it to work! It seemed to be a glitch error. If one entered the wrong password. Which I did. I got my complex password correct eventually & the app eventually let me reset it! Thank you! Now I just need good adhesive to tape it outside my door. Any ideas for renters?
-
Vin Wiesel
(@vin_wiesel) reported
But they don’t account for the waste that their products create once it leaves their factories. This battery thing is a super common issue that they will not acknowledge in order to protect their bottom line. @googlenesthelp
-
Char James-Tanny (she/her) (VACCINATED!) ♿
(@CharJTF) reported
@billprady @Google @googlenest One of ours stopped working, too! We thought we'd have to replace it, but I'd much prefer to fix it. If we can figure out how.
-
Ian Phillips
(@Ian_G_Phillips) reported
@googlenesthelp Hi, I’ve had this response from Bose Support. 1/2 “The issue you are facing is related to your connection. We do not advise that our Wi-Fi products be used with mesh networks and extenders. The connection is hit-and-miss.”
-
fourfifteen
(@fourfifteen) reported
@googlenesthelp help! Stream transfers don't work anymore. I can't move my music to another room. 😢
-
corgilyfe
(@corgilifematter) reported
I placed an order on the @googlenest store on December 21st and the estimated delivery is... April 27th. WHAT?!?! WTF?!
-
Holly Grundy
(@HollyGrundy86) reported
@googlenesthelp my Nest thermostat app has logged me out and I’m now unable to log back in. It says my password is incorrect when it’s not. I’ve tried to reset but the email isn’t coming through, nor is it in my junk/spam folder. Can you help?
-
Elizabeth Carretto
(@ecarretto) reported
@googlenest so frustrated with y’all. 9 months pregnant, due any day, thermostat installed for less than 12 months stops working, support can’t help bc my “warranty expires today” and the best you can do is get back to me in 24 hours and maybe send a replacement in 4-7 days??
-
Sophie’s Human
(@BobbyTomTom1) reported
@HobietheGolden @googlenest 100%, Nest is the worst.
-
DeMarco Langston
(@demarco39730) reported
@googlenesthelp my thermostat is having problems connecting to my router or my wife my Wi-Fi network is there someone that can help me with this
-
David
(@David78690480) reported
@googlenesthelp my nest wifi chip is not working, did all the troubleshooting on the website and still not seeing my wifi. Can I get some help, please?
-
Matthijs Foppele
(@MatthijsFoppele) reported
@googlenesthelp dear Google Nest, my Nest thermostat is not connecting to wifi anymore, also can’t find any networks nearby. Can you help?
-
James Mahoney
(@JamesMahoney01) reported
@googlenesthelp getting H72 error on nest thermostat, meaning it isnt connected to the mains power and doesn’t work. Happened a week ago and lasted 4-5 days, then turned itself back on for a few days but has now stopped working again. Help!
-
Stephen Angliss
(@Stephen_Angliss) reported
@googlenesthelp Help! It’s been months and no matter I do or new equipment I buy, my best thermostat can’t find any networks and has been offline. Help?
-
CFalls Stan
(@stofil1) reported
@googlenest @madebygoogle Luv the Google Nest hub and doorbell. The doorbell mounting hardware is garbage tho. Much too flimsy.
-
Vince
(@vinceeeeeenntt) reported
@googlenesthelp I just contacted you for some replacement wire connectors for my Nest Protects. But because they’re out of warranty you can’t help. So am I just supposed to throw them away? That’s not very sustainable…
-
Allen Roe 🍍
(@flowmastr1x) reported
@madebygoogle having the new nest cams on the HomeApp and not the NestApp is the worst decision @Google @googlenest has ever made. The home app does not work as good as the nest app
-
𝐃𝐚𝐫𝐫𝐚𝐧 Ⓜ️ 𝐇𝐚𝐧𝐝𝐬𝐡𝐚𝐰
(@Engineer7601) reported
@madebygoogle @googlenest, are you ******* kidding me? This is the second time now that your device is trying to turn the temperature lower in my house for ECO settings. Last time my family got sick. Now you do it in the third wave of a pandemic. 🤬 CUT IT ******** OUT!
-
Giggle Fi
(@GiggleFi) reported
@graemeknows @rupertlo7 @googlenesthelp Sounds like a lot of people have similar experiences with Google products and support. Don't forget, the company is worth almost $2 TRILLION!! Yet they can't even be bothered to actually help their customers.
-
అశోక్ కుమార్ రెడ్డి కంభం
(@Kambham_Ashok) reported
@googlenesthelp Wtf.. I am talking about volume dude. How does it even matter with the region, I am only concerned about it's sound quality, when connected to an android phone, playing some music.
-
Bill Prady (Taylor's Version)
(@billprady) reported
Dear @Google, How the heck do I get my broken @googlenest camera fixed. I’ve been trying for hours to find the answer on your website. It’s under warranty. Love, Bill
-
Jack Diaper
(@diaper_jack) reported
@googlenesthelp Hi my heat link has stopped working. We’ve only had it 2 year and I need a replacement, can you help me with this
-
Vin Wiesel
(@vin_wiesel) reported
@googlenesthelp Thanks for the reply. I am one of hundreds, if not thousands of customers that are or will have this issue. Every single Nest 3rd gen will not last more than 5 years and will need to be replaced. This will create an alarming amount of e-waste. I recommend a replacement program.