Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (47%)
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Online Features (16%)
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Website Down (12%)
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App Crashing (10%)
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Device Failure (10%)
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Errors (6%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Laurel |
Website Down | |
 Gateshead |
App Crashing | |
| London |
App Crashing | |
| Tonawanda |
Device Failure | |
| Roberts |
Errors | |
| Denver |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Roper
(@IamNickRoper) reported
from
Stockport, England
@googlenesthelp @madebygoogle hi guys I’m on about 1-3687000031708. Still waiting for a response from a senior person and was supposed to be contacted by a manager yesterday but nothing. I’ve wasted 6 hours on phone and live chat trying to get this resolved. Please help
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Lala LaBelle
(@LanaBoss) reported
@googlenesthelp Thank you. My own account. I updated Google Chrome and it changed everything and now there's these weird new profiles and it deleted my regular Google account that I always use. My bookmarks have all been erased, even my theme has been deleted. Please help.
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Johnny R
(@jarsparky) reported
@googlenest Hi can you help, we have various Nest products at our home but I need to buy one for my mother in law and monitor it. Can I add it to my existing App or if not how do do this? Many thanks.
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Lauren Wright
(@Lozenge31) reported
@googlenesthelp hello! My Nest app is asking me to sign in (I’m normally always signed in). I’ve put my email address in (not a Google email address) & clicked “forgot password” but not been sent a reset email. I’ve tried this 3 times. Can you help please? Thanks!
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Ross Blanchard
(@rossb02) reported
.@googlenest smoke alarms are the worst product I have bought in the past 10 years. Whole family woken up in the middle of the night again. Any recommendations for other options?
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Greg Hart
(@greghartpa) reported
@IDispose @googlenest That sucks to hear, they have a good idea but detectors should last almost forever. I always pick Nest as the next business line Google will shut down
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Stephon Walker
(@StephOnComedy) reported
@googlenesthelp So, after more than a year, there’s still no fix that allows AppleTV users to sign into the Nest app? Why?
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Jackie Chan
(@unknownbobert) reported
@googlenesthelp Sorry I didn’t see your response until now. I figured out the issue, it was my Amazon fire stick that somehow reset itself and was playing that beeping noise through my TV which is next to my nest mini.
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Lala LaBelle
(@LanaBoss) reported
@googlenesthelp Please help me revert to the last update. It updated and removed my profile that I've had for over 10 years. It acts like it's a brand new account and there's no way to edit!!!! Please helpppp!
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Ullrich Bartsch
(@DrUllrich) reported
@googlenesthelp hi, my nest learning thermostat, 3rd gen can suddenly not connect to WiFi anymore. All troubleshooting did not help (network reset, factory reset). The device doesn't see any WiFi networks, is continuously searching. Is there a fix?
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Venkata Reddy Mulam
(@mulamvenky) reported
@googlenesthelp I am getting error saying No network found and failed to connect while doing manual connection by entering WiFi credentials. Device and my router in same room (hall way). The working thermo stat is in bedroom in other floor. So shouldn’t be an issue.
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Lala LaBelle
(@LanaBoss) reported
@googlenesthelp @gmail Thank you nest.Please help me revert to the last update. It updated and removed my profile that I've had for over 10 years. It acts like it's a brand new account and there's no way to edit!!!! Please helpppp! @gmail
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Krkraju
(@Krkraju11) reported
@googlenesthelp - Hi support team, My nest thermostat is unable to find wifi. I tried to reset nest, tried resetting modem and no luck. Can someone pls help.
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Nick Scott
(@nickscott4471) reported
No surprise that @googlenest is down again.
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Melissa Briley
(@NoDrLeftBehind) reported
@googlenesthelp I Need help fixing my thermostat that has won't pair with my wifi
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olufikayo Akinyanmi
(@olufikayo) reported
@googlenesthelp it used to work till i installed the latest update for ios. I have spoken with a Rep that said its a known issue. sadly no resolution timeline
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Selanda ... ଘ(੭ˊᵕˋ)੭* ੈ⛧‧₊˚
(@Selanda) reported
Hey @googlenesthelp - really nice of your support agent (Elsie) to both not help with my problem & disconnect in the middle of our chat. This is now how I wanted to waste my Saturday morning and now I'm *still* dealing with an 11mo Nest Cam Outdoor that keeps power cycling.
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HACKTOOLS
(@HACK__TOOLS) reported
@LanaBoss @googlenesthelp @gmail Send me a direct for help
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Matt Bailey
(@VidiotGeek) reported
@googlenest my Nest Learning Thermostat Gen 3 is bricked. Will not reboot, crashes when it tries. Has been offline but working for months. Nothing on your support site has worked & trying to find a contact path there is a joke. Help?
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Jmac
(@jezzmc78) reported
@googlenesthelp I returned a defective device and have not received a return and no one with customer service seems to be able to help me. I have wasted $300 and now don't have the device to even try to take back to bestbuy
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Adam Laiacano
(@adamlaiacano) reported
@bengold @googlenest @googlearts It’d be cool if it turned my lights on either 100% of the times I try or 0%. It works about 20% of the time, which is the worst.
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Scott Wise
(@wiseman13) reported
@googlenest seems like I lost access to my two thermostats, a dozen nest protects and my Yale lock yesterday via Google home. Also I can no longer sign into the Nest application or website. Is this the same issue that hit others earlier this month? @madebygoogle
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Reno
(@govnna) reported
Would be nice if @googlenest worked offline.
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Simon Esguerra
(@simonesguerra) reported
@googlenesthelp nest learning thermostat not connecting to wifi. Need help
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Lala LaBelle
(@LanaBoss) reported
@googlenesthelp @gmail @gmail Please help me revert to the last update. It updated and removed my profile that I've had for over 10 years. It acts like it's a brand new account and there's no way to edit!!!! Please helpppp!
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Stephon Walker
(@StephOnComedy) reported
@googlenesthelp I don’t feel like I, or any of the other customers who are dealing with this problem, are being heard. It’s been more. than. a. year.
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Waqas Saeed
(@Quasi635) reported
My @googlenest thermostat stopped working days after the warranty ended. Google Support told me to "go buy a new one". Why, so it can go bad again after 2 years and 3 days? @googlenesthelp, I really wish you stood behind your products better than this
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Brantly Perkins
(@brantlyperk) reported
@googlenesthelp Just want to say thank you and that it was completely badass of you to notice that my Nest Wifi Router has been very frustratingly having an issue with being offline for a while now and YOU contacted ME via email and offered to replace it. #awesome #greatsupport
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DJ Trogy | TruckersFM
(@djtrogy) reported
@madebygoogle @googlenesthelp Weather seems to be broken. Won't show me my local weather just says its unavailable on the Google app and my Lenovo smart clock doesn't have weather either just says "here's some results from the web"
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Adam Siebenman
(@adamsiebs) reported
Dealing with @googlenest customer service might be the all time new worst experience