Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (50%)
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Online Features (17%)
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Device Failure (12%)
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App Crashing (10%)
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Website Down (10%)
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Errors (2%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Seattle |
Sign in | |
| Havertown |
Online Features | |
 Bhubaneshwar |
Online Features | |
 Whitchurch |
Website Down | |
| Rochester |
Device Failure | |
| Didcot |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Rob B
(@3rrorprone) reported
@googlenesthelp Update 2 - The new outdoor and indoor camera now connects. The old camera is still having the same problem described above.
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Micah Gregorio
(@MicahGregorio) reported
@googlenesthelp Thanks! I still have this issue. It seems separate from the camera issue since it’s been occurring since roughly Friday or Saturday for multiple users. Resetting impacted devices to factory settings temporarily resolves the issue but the devices ultimately go back offline again.
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Andrew Nay
(@AndrewNay) reported
@googlenest @BaeckerX1 After hearing that the outage was over I tried to add it to my account and it worked. My camera now up and running.
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Cathy Fitzgerald
(@CathyFitz52) reported
@googlenesthelp Are you aware of the issue with your Google nest thermostat ? I have been waiting since September 17 for my advance replacement. It must be a serious issue.
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Chris Greenfield
(@ChrisGreenfield) reported
@googlenest Thanks for getting back to me. I can stream the camera fine on my nest hub however after 5 minutes the stream stops. I had Arlo cameras before which had this issue and replaced them with Eufys and am experiencing the same issue indicating it’s a Google side issue. Please advise
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Cody Merkle
(@CodyMcMerkle) reported
@googlenest I have a google nest mini and have been having problems for the past 6-8 months now with it disconnecting from my wifi (it being the only thing that disconnects) also now for some reason I can't communicate with my best mini, I tried a few troubleshooting steps online but no help
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john horton
(@JohnHorton1983) reported
@googlenesthelp I have had endless issues since migrating to GoogleNest, even scrolling through the camera footage is really slow and clunky. Unless it improves I won’t be renewing my subscription and I’ll be selling them all.
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Sterling Mann
(@N0SSC) reported
@googlenest it just BLOWS my mind that a networked device I own and subscribe to goes completely inoperable JUST because it can’t phone home. Give me RTSP or a stream I can access and record LOCALLY so when **** hits the fan at Google I can rest assured that I still have eyes on my domain.
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Brandon Baecker
(@BaeckerX1) reported
@googlenest Actually Google it wasn't my router. Once you fixed your end I was able to reconnect it. Spent about 2 hours troubleshooting the camera on my end due to an outage you didn't notify your customers about. Thanks.
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Benny
(@Benny39726570) reported
@googlenesthelp my doorbell still showing offline in the nest app and the green status light is blinking like crazy. Any idea if you had fixed the issue at your end?
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Brian
(@Brian24868426) reported
@googlenest @BaeckerX1 Having same issue. Just bought and installed over the weekend. Worked fine for a day and then today no video. Tried ringing the doorbell and it won't even send notification to my devices (thus, can't tell if anyone is ringing my doorbell). Tried resetting and now get NC009
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L
(@bonchnass) reported
@googlenesthelp issue. Now I have to remove all my mounts and start fresh because I didn’t get an email either, couldnt get phone customer service, and not everyone knows to check twitter
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Dennis Casasnovas
(@D_Cas17) reported
@googlenesthelp The protective film was removed camera quality is a little blurry. And it still says offline now.
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Cody Merkle
(@CodyMcMerkle) reported
@googlenest And again, it's the only device that'll disconnect randomly, I was kinda guessing a frequency issue because I have other devices on wifi but was unsure because then there's no use for it in my room then if I gotta move it closer
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Shep
(@Shepless) reported
@googlenesthelp i came home from work yesterday and all 6 of my Google home's were responding "something went wrong" or "there's been a glitch". WiFi isn't the issue. I factory reset one home as a test and now that device cannot complete setup. Issue your end? Down for over 12hrs
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Evington Frank
(@FrankEvington) reported
@googlenest why are our cameras down?
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Dennis Casasnovas
(@D_Cas17) reported
@googlenesthelp My nest hello looks horrible it’s peeling and now it also doesn’t work went offline around 7:40 tried resetting it multiple times and no luck!
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Mario Raushel
(@raushel) reported
@googlenesthelp Have restarted the guard(5) and then factory reset all detects / Yale Locks. The reset / repair worked for about a day, but now 3/4 detects and 1/2 locks are showing offline again. Issue started popping on Friday night and seen a few posts on /r/nest as well. Guard online OK.
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Peter
(@ItsPeterrr) reported
@googlenesthelp I’ve actually had problems with nest WiFi so I am guessing it was somehow related. First time I’ve ever had a problem with it.
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Hector
(@Dabayarea650) reported
@googlenesthelp And issue still persists, i contacted google Nest support via Twitter to report issue on May 17th 2020, attaching video clip of issue, issue was acknowledged and a fix was assured in the coming months, issue is still present to this day, i have old coversation saved
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Hector
(@Dabayarea650) reported
@googlenesthelp Camera was bought March 14th 2020 and installed April 4th, did not notice issue until a month later, when a person walked up to my driveway at 2 am. Camera has been reset, removed from the my Google home, removed from my wifi network, and even moved camera location.
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Charlie (Çağrı) Gökbayrak
(@fcgokbayrak) reported
I had a Nest Aware subscription for my Nest Outdoor and then i purchased Nest Doorbell with 6 months free aware service and Nest outdoor IQ. The result is: only nest doorbell do face recognition. Why i purchased Nest IQ then @googlenesthelp @googlenest Bad subscription management
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M
(@hunter022705) reported
@googlenesthelp I find it hard to believe that a several months-long issue was fixed within hours. Camera is still offline and constantly disconnecting. The problem is not fixed.
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The Chumpasaurus
(@TheGrumpasaurus) reported
@googlenest No. I'm done with them. How can I have a device in the house that can give me the "something went wrong" garbage at any moment? Should've gone for Amazon Echo devices...
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Hector
(@Dabayarea650) reported
@googlenesthelp How about fixing the motion blur issue that happens in night vision or low light for the outdoor IQ nest camera, it’s been 9 months and no fix
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Rolando Agado
(@september29th) reported
from
San Antonio, Texas
@googlenesthelp Well it’s screwed onto the front door and it hasn’t had an issue with its signal proximity in 3 years
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Lady Kaylie
(@titanictexan) reported
from
Amarillo, Texas
@steve_______ @googlenesthelp I, too, did that 😭😭😱 It came back on for several minutes but looks like it's down again
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Michael Mogren
(@mogarchy) reported
@googlenest You can help by providing the option for a local stream/api to the cameras so that we are not left in the dark when your service fails, as it often does. Google used to stand for open, non-propriety platforms. How times have sadly changed...
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Micah Gregorio
(@MicahGregorio) reported
@googlenesthelp That also worked temporarily. The devices show as offline once again, though.
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Dennis Casasnovas
(@D_Cas17) reported
@googlenesthelp Nest hello has been installed little less than 2 years I believe. Started peeling in April not it just looks absolutely horrible and it’s still not working.