Google Nest

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Google Nest Outage Chart 02/17/2026 19:30

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Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

  1. Sign in (39%)

    Sign in (39%)

  2. Website Down (23%)

    Website Down (23%)

  3. Online Features (18%)

    Online Features (18%)

  4. App Crashing (7%)

    App Crashing (7%)

  5. Errors (7%)

    Errors (7%)

  6. Device Failure (7%)

    Device Failure (7%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesAshburn Sign in
PortugalLisbon Device Failure
United StatesJacksonville Sign in
United StatesSan Antonio Sign in
United StatesVoorhees Sign in
United StatesBoston Sign in
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • oreillypatrick Patrick O'Reilly (@oreillypatrick) reported

    @googlenesthelp I have a nest learning thermostat which has lost connection with our WiFi and I’ve done all of the troubleshooting steps and it still will not connect or work. Please help!

  • HearITfromMatt ᴹᵃᵗᵗ (@HearITfromMatt) reported

    @googlenesthelp It first occurred during the first week after installation. Has happened sporadically between then and now eg 1x every 6 weeks. Nothing has changed in notification settings. Usually notifications are 1-3 seconds after actual event, which is fine. This week has been poor perf.

  • NHADDOW4 NICOLA HADDOW (@NHADDOW4) reported

    @googlenesthelp my Nest Thermostat cannot connect to WiFi. Restarted etc and checked WiFi etc everything fine but this won’t connect to my WiFi!!! Help!!! It’s so frustrating, got this to make my life easier but it’s more stressful than the old bog standard programmer 😭😭😭

  • stevenmayotte Steven Mayotte (@stevenmayotte) reported

    @googlenesthelp hey goggle. My nest thermostat is no longer connecting to my Wi-Fi network. Please help.

  • johmoo John Mooren (@johmoo) reported

    @googlenesthelp plumber has investigated issue with heating and concluded our 3rd gen Nest thermostat is at fault. What is guarantee on them? Stopped working all of a sudden.

  • rossofinertia Ross Siegel: Hermit Superstar (@rossofinertia) reported

    @googlenesthelp Solve this problem without making me chase you or jump through hoops or im going to switch. That’s all there is to it.

  • livphelps Liv (@livphelps) reported

    @googlenesthelp hi, my heat link isn’t working and I was wondering if someone could help me please. Thanks

  • AlexGallis Alex Gallis (@AlexGallis) reported

    @madebygoogle Hi thank you for the reply, Iam in the UK, can you still help me, my best thermostat have stopped working, error W5, I have gone through the reset, factory reset 3 times over and nothing, @googlenesthelp linked me to a form to fill but never heard back from them....

  • AlexGallis Alex Gallis (@AlexGallis) reported from Croydon, England

    @madebygoogle can I get some support here since @googlenesthelp won't answer help?

  • rossofinertia Ross Siegel: Hermit Superstar (@rossofinertia) reported

    @googlenesthelp I also have a neat doorbell as you saw from my last compliant. It is failing too. I brought both 2 years ago (August 2019). You guys told me it was sun damage and that you won’t help me further.

  • BBNcrazy Andrew Stephenson (@BBNcrazy) reported

    @googlenesthelp hey, guys I need some help. My Nest Thermostat will not connect to my wifi after almost a year and a half of working just fine. No internet issues, all other devices are great. Can you help?

  • dustinjohns dustin. johns. (@dustinjohns) reported

    @googlenesthelp Hello. I have one of the new Battery Nest Cams. At night I get horizontal scrolling lines. Are you able to help?

  • newsbabes313 sleepytime768 (@newsbabes313) reported

    @googlenesthelp hi my nest thermostat can’t connect to any WiFi network anymore. How do I fix this?

  • rossofinertia Ross Siegel: Hermit Superstar (@rossofinertia) reported

    @googlenesthelp Yes. I’ve tried everything but I can’t get any wifi signal out of the thermostat. The help docs on Google’s site were not helpful.

  • BrentMacDonald8 CB1967 (@BrentMacDonald8) reported

    @googlenesthelp I have posted, and subsequently watched dozens join discussion, in Nest Support forum about W5 error on Learning Thermostats. Why is Google ignoring this or providing stock response that doesn’t work??

  • DoxeyRichard Richard Doxey (@DoxeyRichard) reported

    @googlenesthelp please can you help with my nest learning thermostat - it has recently lost wifi connection and won’t reconnect! All other devices in the house work, and despite countless resets…. Still nothing 😡

  • case_annie Anastasia (@case_annie) reported

    The fact that I got my electric bill down from over $300/mo to less than $70 this month by installing @googlenest and cleaning my dryer vent out is insane 🤯

  • marcusdiddle Marcus ****** (@marcusdiddle) reported

    @googlenesthelp App is up to date (v2.44.105) on an iPhone 12 Pro Max on iOS 15.0.2 (also up to date). Also seeing other users reporting the same issue on Reddit. So I’m not alone!

  • alimason Ali Mason (@alimason) reported

    Despite having been promised a call from @madebygoogle @googlenesthelp within 48 hours we've heard nothing. No heating and no sense of when the problem might be fixed. Again: think long and hard before getting a Nest thermostat.

  • TheBouncer13 Chris (@TheBouncer13) reported

    @googlenesthelp my won't connect to wifi please help.

  • ChainAttackTrev Trevor Christensen (@ChainAttackTrev) reported

    @googlenesthelp I just noticed it today because I turned my furnace on for the year, I am not sure how long it was an issue before today. No recent changes to WiFi, the Nest thermostat doesn’t see any networks in my neighborhood not just my router.

  • Traveli34791922 TravelingMan (@Traveli34791922) reported

    @googlenesthelp I think I got it fixed thanks to your help. 👍

  • almond_cow NunesAlmondMilkCow (@almond_cow) reported

    @googlenesthelp Hi Nest Help, Today my nest thermostat disconnected from the wi-fi and will not reconnect. I've tried every troubleshooting step and still nothing. Please help.

  • rossofinertia Ross Siegel: Hermit Superstar (@rossofinertia) reported

    @googlenesthelp I’ve done all the trouble shooting steps listed on the website. I was getting a W5 error but as of this morning the thermostat won’t even start up at all. It doesn’t respond to anything I do. Again, I’ve changed noting on the setup.

  • Richard14679086 Richard Holmes (@Richard14679086) reported

    @googlenesthelp Thanks for the response. Yes I’ve tried multiple different sockets and no luck. Same issue. I am using the official charger, yes. Any other ideas? I can see some other users had similar issues?

  • James_on_wheels Living_London (@James_on_wheels) reported

    @googlenesthelp @weecuppatea Same issue here. Google Speaker. UK. @BBCRadio2 no sound. System firmware version: 264660. Cast firmware: 1.56.264660.

  • almond_cow NunesAlmondMilkCow (@almond_cow) reported

    @googlenesthelp It has been installed since end of June. Rebooted router and wi-fi. Rebooted nest. Nada. But you know about this issue with nests disconnecting from wi-fi. And I told you I went through all the steps. What gives?

  • DalgleishSean Sean Dalgleish (@DalgleishSean) reported

    @googlenesthelp Done that, but unfortunately the issue is present

  • HighOnHops Todd Stewart (@HighOnHops) reported

    Hey @madebygoogle @googlenest just bought a floodlight cam and knew it would only work in the home app. Underestimated how annoying it would be to have to use 2 different apps for different cameras / camera functions. Fix this please.

  • brianfeagley Brian Feagley (@brianfeagley) reported

    @googlenest your new cameras and app our awful. The nest app works MUCH better then google home. Slow loading times, new camera only works on home and not nest like the rest of my cameras. And forget the history, just spins. Lord help me if I ever need to see the history. #google