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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Online Features (39%)
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Device Failure (26%)
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App Crashing (11%)
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Website Down (11%)
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Errors (11%)
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Sign in (3%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 San Jose |
Errors | |
 Santiago |
Errors | |
| Santa Ana |
Device Failure | |
 Redwood Meadows |
Device Failure | |
| Cleveland |
Errors | |
| Miami |
Website Down |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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フカン
(@fkan_life) reported
@googlenesthelp can't link philips hue with google home. when i try to do that, it shows me an error.
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David Sharp
(@didster400) reported
@googlenesthelp Hi, I have a Nest learning thermostat that has lost its WiFi connectivity. I’ve reset my Router and the Thermostat and still have the same problem. Other WiFi devices are working fine. Any ideas ?. Cheers
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Roly
(@rocan) reported
@googlenesthelp The issue here is I want the new cam on the nest app or you to actually make the home app good. Which I think would be much harder than more specific apps focused on a particular use.
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Macaw
(@justcallmemacaw) reported
@googlenest — please fix your sound machine timer! When I tell it to play for 20 minutes, I don’t want to play until it wakes me up and I have to tell it to stop.😭
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vet381
(@vet381) reported
@googlenesthelp Your company was of no help. Complete waste of time.
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Bryce Garcia
(@BryceWGarcia) reported
5. Thermostat Save yourself from high utility bills. Remotely manage the temperature in your home. Know if there’s a problem or prevent your guests from keeping it too hot or cold. I use @googlenest
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Robert Cenzon
(@ItinerantTexan) reported
@googlenesthelp @DJAnyReason I am having the exact same issue with Google Assistant and Philips hue
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Nuclear Prof
(@nuclear_prof) reported
@googlenest @MAIH2012 Hi, any updates to this? Is the maintenance band adjustable on the older or newer Nest thermostats yet?
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LongHairedNasty
(@LongHairedNasty) reported
@googlenesthelp The issue is all yours. You do not record when you turn the furnace on when the thermostat is OFF. There was never an option to turn the safety temperature OFF until we had this discussion 2 years ago. Now you don't wat to admit the furnace runs when the thermostat is OFF
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Roly
(@rocan) reported
@googlenesthelp It’s the home app that is the problem. It does too much and has a horrible UI and missing features. Like I cannot even control the hot water on the thermostat. The camera part crashes often and scrubs really poorly compared to the best app.
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Mike Dixson
(@mikedixson) reported
@googlenesthelp It's been happening regularly for over a year. A search of your own support pages shows many many people having the same thermostat problem and everyone who's reached out to Google just be ignored. Model shows as Display-3.4. Software 5.9.5-2, no updates available
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Nobody's Fool
(@Canadian_Guano) reported
We'll it's -34°C, wired @googlenest outdoor camera is working, plugged in battery outdoor nest camera is shutdown due to the cold temperature. Another reason why not to buy @Google product.
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ƦΞ✘ Ƀµ₸Ȥ
(@RexButz) reported
@googlenesthelp Still no reply. Thankfully calling your phone number led me to the complete opposite customer service experience and the lady I spoke with was delightful. Whoever started helping me via DM and then ghosted me is trash.
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Fast Brain Sloth 🦥
(@sleepyslotho) reported
@googlenest @google Help?? My 4 home Nest Minis had (miraculously) been working quite well for a while. Then I asked one to set a reminder for me, and it said I needed to activate voice recognition. Suddenly everything went wrong. Went into Google home app to change
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B.Long
(@Mister_Long) reported
@googlenesthelp @madebygoogle just called the support line, it says it’s closed… at 4:30 eastern on a weekday?! My house is cold. Would love help with my Nest thermostat
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Jeremy Ulmer
(@jerulmer) reported
@googlenesthelp Thanks for the reply. It's a 3rd gen Nest thermostat. I bought it in 2017 and could never get it working with my old HVAC. I just installed a new system and so I'm trying again, but now I'm having this WiFi problem so I'm back at square one again.
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Roly
(@rocan) reported
@googlenesthelp Don’t think that would help it’s buggy on my partners phone too. But beyond that the Ui is just less useful. I get you want to make things more seemless but not convinced the home app is the way.
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ƦΞ✘ Ƀµ₸Ȥ
(@RexButz) reported
@googlenesthelp can someone please help me? My thermostat is not working and it's 10 degrees fahrenheit outside.
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Kohaku
(@Kohaku1910) reported
Hey uh, @googlenesthelp, I'm having an issue with my nest cam. and when talking to online support, idk who was more confused, me, or the tech support. So uh..yeah..think we can get this resolved? I'd really like to figure out my cams issue.
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Puneet
(@PuneetBurad) reported
@Google @googlenesthelp please help in above
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Cameron
(@MovingCactus) reported
@Google @googlenest @googlenesthelp I've been trying to get in contact with you all day. I sent out my broken camera 2 weeks ago after purchasing a new one through the replacement link but the weather has delayed it and I've just been charged!? This is outrageous.
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WolfEisberg
(@WolfEisberg) reported
@googlenesthelp oh, one other thing, during all of this trouble shooting, there were times when the display would go black and pressing on the display would not wake it back up, I end up having to remove nest from the wall and then put it back on in order to get it to wake up.
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Kohaku
(@Kohaku1910) reported
@googlenesthelp I have a Battery Nest Cam, I didn't get to troubleshooting. But it doesn't want to charge, I use the cord that came with it, and none of my other cameras have any issue at all, but just the one either doesn't accept the charger, or stops charging within 2 minutes of registering
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Simon Manning 🇪🇺 - SiManM20@mstdn.uk
(@SiManM20) reported
from
Manchester, England
@AndrewS90812090 Hey @googlenesthelp what’s the expected battery life on your wireless doorbell? It managed 36hrs at sub zero temps last week. It’s 50% down in 2 days this week. How do I get the advertised battery life? Switch it off?
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Jeremy Ulmer
(@jerulmer) reported
@googlenesthelp Hi, my nest has lost connection with WiFi. I have tried resetting the device, but it just keeps searching for WiFi and never finding it. Any help would be greatly appreciated!
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Emma Cody Moorman
(@emmacodymoorman) reported
nothing infuriates me more than my @googlenest not working …. especially after troubleshooting myself 6 times & taking a 25 minute phone call to troubleshoot with someone else
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Emma Cody Moorman
(@emmacodymoorman) reported
@googlenesthelp I’ve reset my doorbell about 5-6 times and factory reset on the phone with customer service. It will fix the camera for about 1-3 minutes and then it turns off again saying it’s disconnected from Wi-Fi. Nest Doorbell (wired).
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Chauncy Gardiner
(@AbkKyle) reported
@googlenest has gotten progressively worse, I wish Google would sell them to a company that gave a ****
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JenFoto 🇺🇦
(@jen_foto) reported
Hi @googlenesthelp I can hear audio on my nest doorbell when I open the app, but when someone rings the doorbell I can't hear them speaking... But they can hear me ok... What do I need to do to fix this?
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(((DJAnyReason)))
(@DJAnyReason) reported
@googlenesthelp @tweethue I have tried re-linking Hue to Google Home through the app, but get "Could not reach Philips Hue. Please try again." Is there an issue with servers, or are there troubleshooting steps I can take on my end?