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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Sign in (41%)
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Website Down (22%)
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Online Features (14%)
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App Crashing (8%)
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Errors (8%)
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Device Failure (8%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rödermark |
Errors | |
 Katy |
Device Failure | |
| Ashburn |
Sign in | |
 Lisbon |
Device Failure | |
| Jacksonville |
Sign in | |
| San Antonio |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Eric Jensen
(@ekcj) reported
@googlenesthelp I have a Nest thermostat and WiFi has stopped working. I replaced the thermostat with another one that I had and it instantly found the WiFi and connected to my network. I’ve done the restart, reset methods of troubleshooting and nothing worked. Help?
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amanda turner
(@Turb1neGirl) reported
from
Beaumont, Texas
@googlenest the amount of times my wifi mesh system drops out is ridiculous (and getting worse 🤬)! When is there going to be a fix?
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Nikki Davis
(@nikpipp) reported
@Google customer service is awful! 3 months out of our warranty when @googlenest thermostat dies & refuse to do anything to make it right. Whatever “savings” from the smart thermostat just went down the toilet when it needs to be replaced after 27 months.
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Sober in The City
(@ShivT1971) reported
@googlenesthelp I’ve received another email asking what the problem is. It’s not being dealt with. Each time we go back to square 1.
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Aaron M.🇺🇦
(@amcfarla) reported
@madebygoogle @googlenest I would love to save money on my heating bills with your thermostat, but too bad I am spending more on thermostats to see that savings. I bought a Nest 3rd gen in Nov of 2019 and the device no longer can connect to wifi, so I was told by another one.
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David Lee Evans
(@David_Lee_Evans) reported
Two broken windows, If I ever get this house in good condition. Going to buy a "Nest front door" camera . @googlenest Wanted to do something similar in Newark, but other expenses like new glasses 👓, etc just came up. #BuildBackBetter
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Another day in Covidise!
(@Roaminghost) reported
@googlenesthelp Hi, have Google fixed the WiFi systems issue that everyone has had?
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Malteaser
(@Malteaser379) reported
@googlenesthelp Still no fix for my Nest problems. Home away assist does not work. Nest does not recognise when people are home/away and leaves heating on full in empty house.
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Nick Rao
(@nickrao1972) reported
@googlenest Google Wifi Mesh is online but the Google home app shows it is offline. The Google home app even shows all my connected devices but when I test the wifi in the app, it still shows it is offline. No issues with connectivity.
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🇵🇹 Matheus ˢᶜᶜᵖ 🇵🇹
(@sccpmaatheus) reported
@googlenesthelp need help!!!!!!!!!!!
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Mr T 💪🏼
(@ToG) reported
Wow. @googlenest had gone from bad to dreadful! - “smart” scheduling turning heating on in the middle of the night… disabled! - keeps switching to “away” despite “not hearing from my phone for a while”… disabled Today, despite the above disables… just switched to away! 🤬
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Cheryl O'Neill
(@ChezHx) reported
@googlenesthelp hiya, my nest stopped working yesterday was saying it was offline and showing an error. I had someone out to look at it today and they said it’s failed and crashed during an update and to contact you. Can you help please? I am in UK
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newamerykahn
(@newamerykahn) reported
@googlenesthelp it has been happening since i purchased this thing about two years ago. there literally is a long list of complaints from iPhone users online & in the google forums 😒. most ppl say the best fix is finding a new wifi mesh system bc google isn’t trying to fix it.
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Robert Jensen
(@rhjensen) reported
@googlenesthelp I have been exp 10 minute delay, on the nest doorbell battery, from push to notification. It’s been several months. Any good ideas. I can see that it’s been a known problem earlier, but i’m still exp it.
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amanda turner
(@Turb1neGirl) reported
@googlenesthelp I see online that this is a common problem with these units 😞
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Malteaser
(@Malteaser379) reported
@erinLYYC @googlenest Yes, absolutely dreadful. The whole point of the Nest thermostat is that it is meant to switch on and off when it senses someone is/not at home. Function no longer works. Google Nest are unable to fix it. Hundreds of £s spent on heating an empty home with energy prices going up.
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jenni
(@sunshinejennni) reported
@googlenesthelp I’m not doing this Twitter thing where you pretend to help and then just make me call your help line where they’ll tell me to buy a new one
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Skizo
(@SkizoUK) reported
@googlenesthelp Done that too, restarted and deleted the doorbell. same issue persists
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Sober in The City
(@ShivT1971) reported
@googlenest when are you going to fix the thermostat app so that it works?? Still nothing for over a month.
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Andres Chexche
(@achexche) reported
@googlenesthelp Nest camera stop working as soon as somebody press the button. Problem is with internal battery after one year, camera disconnect after switching power to bell. is there anyway you can help resolve this? Now system is not as useful as it was.
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Debora Smith
(@Debs252) reported
@googlenesthelp we have had our nest thermostat and heat link for 3 yrs and 5 days ago it disconnected from the WiFi. I have spent 45 minutes today on the chat support trying to resolve this problem. The email sent from yourselves we have done but it still will not connect. Help!
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The Chumpasaurus
(@TheGrumpasaurus) reported
@googlenesthelp I told your speaker it was "******* stupid" and it told me not to speak to it that way. How about **** YOU? I'll speak to your **** speakers as I ******* please.
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Maureen Gray
(@Mrs_Gray1211) reported
@googlenesthelp our hubs keep restarting randomly. Also camera stream video goes black for a few seconds before coming back up. Issue just started. What’s the deal?
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Carl Marx
(@AquaTeenMarxist) reported
Okay so @googlenest @googlenesthelp Can we maybe NOT warn the house at 4am that the battery is low on one of our smoke detectors? I dunno, maybe make that happen at 9am please? Our phones woke up the entire house for nothing Fix your stuff please
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David Lee Evans
(@David_Lee_Evans) reported
Two broken windows, If I ever get this house in good condition. Going to buy a Nest front door camera. @googlenest Wanted to do something similar in Newark, but other expenses like new glasses 👓, etc just came up.
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Joanna Kaplanis
(@queenjobo) reported
@Eelco_V @googlenest @BaeckerX1 I am having the same issue, did you manage to resolve this?
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Rick
(@Rick_303) reported
@madebygoogle @googlenest Code quality has become so unbelievably bad at Google under Sundar Pichai over the last 7 years Google products no longer inspire confidence as bureaucracy and endless rebranding takes priority over product reliability. #Google #UnpaidBetaTester
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Skizo
(@SkizoUK) reported
@googlenesthelp team I've got a problem with my doorbell green light is on. A faint blue light on the circle. The app shows offline. And the button is unresponsive. I've tried multiple resets inc deleting the doorbell. Still no joy. What do I do?
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Michael Laymon
(@nataliejadesdad) reported
from
Montrose, Ohio
Once again @BestBuy Goes above and beyond to help their customers. Was told by an agent over the phone That I only had to bring back the damaged camera of my two pack of @googlenest Cameras for the @GeekSquad Protection. Just to have the store manager tell me the exact opposite.
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Robert Jensen
(@rhjensen) reported
@googlenesthelp This is 1 level support. It’s been a know problem from your side (i can link to pages where many other people are complaining about the same). So can we please not start from the beginning. Thanks.