Google Nest

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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.

Problems in the last 24 hours

The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Google Nest Outage Chart 12/16/2025 17:05

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Most Reported Problems

The following are the most recent problems reported by Google Nest users through our website.

  1. Sign in (50%)

    Sign in (50%)

  2. Online Features (17%)

    Online Features (17%)

  3. Device Failure (12%)

    Device Failure (12%)

  4. App Crashing (10%)

    App Crashing (10%)

  5. Website Down (10%)

    Website Down (10%)

  6. Errors (2%)

    Errors (2%)

Live Outage Map

The most recent Google Nest outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesSeattle Sign in
United StatesHavertown Online Features
IndiaBhubaneshwar Online Features
United KingdomWhitchurch Website Down
United StatesRochester Device Failure
United KingdomDidcot Online Features
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Google Nest Issues Reports

Latest outage, problems and issue reports in social media:

  • KGBake Kyle Bake (@KGBake) reported

    Seriously ready to trash all my @googlenest and @VIZIO equipment. Functionality isn’t supposed to get worse over time. SMDH

  • AndrewNorrie58 Andrew Norrie (@AndrewNorrie58) reported

    Never have I experienced as horrific customer service as that of @googlenest been trying to get an issue resolved from August. Avoid at all costs people. Oh and just to note when they do reply they’ll just repeat themselves and refuse to answer your questions.

  • xbackstagetweet Kimberly 🖤 (@xbackstagetweet) reported

    @googlenesthelp my nest cam is not working. Says it's offline, but it's plugged in and my other nest cam in another room is working. I've checked the plug and that isn't the problem.

  • Eckertastic Julie Brokish (@Eckertastic) reported

    @googlenesthelp I purchased our nest thermostat 16 months ago. One week ago it stopped finding wifi. We have tried resetting our router and the factory reset on our nest, nothing works. Our house is either overheating or frigid cold- not good for our new baby. Please help!

  • MelissaPerez_10 Pérez (@MelissaPerez_10) reported

    I hate Google nest @googlenest !!! Its 68 degrees and the heater won’t turn on WTF!!

  • ThomasS58411988 T-Trader (@ThomasS58411988) reported

    @googlenesthelp hello google nest help. My Nest is unable to find any WiFi network. I have been through all the restart protocols on both the device and my router but no not. All my other devises working fine on my wife. Please help as only had it for 2 months!

  • Cafemio007Tony tony riolo (@Cafemio007Tony) reported

    @googlenesthelp I purchased my NEST about 18 months ago. The internet option is not working. I have reset it, charged it and disconnected it. With no success. Can you please help

  • mwhelchel7 Matthew⚾️⚡ (@mwhelchel7) reported

    Hey @googlenest I need help.

  • dropfatacademy Michaela (@dropfatacademy) reported

    @googlenesthelp I have two Nest thermostats. One is working fine, the other won’t connect to WiFi anymore, regardless of how many times I reset it. Please help.

  • JeffWisecup Jeff Wisecup (@JeffWisecup) reported

    @googlenesthelp my nest thermostat stopped working. Please help. It doesn’t recognize any WiFi.

  • DScott_Martin Scott Martin (@DScott_Martin) reported

    @googlenesthelp was on DM with your support and now they won’t respond. I have a bad nest e thermostat and have gone through all of the troubleshooting with them and on my own. Same model in another part of house works fine. Can someone actually help?

  • LilPhantom25 LilPhantom (@LilPhantom25) reported

    Kinda thinking of investing in some @googlenest Smart Home devices, as they are looking a little cooler then Amazon's :? But I want to stay Loyal... HeLp???

  • agtmadcat agtmadcat (@agtmadcat) reported

    Hey @googlenest if you're going to wake us all up because you think there might be smoke in the garage, can you at least have some record of doing so in the app? I have no problem with the very occasional false positive, but I'd like to see them logged please.

  • SinaBahram Sina Bahram (@SinaBahram) reported

    @GoogleNest I'm having a bad onboarding. Setting up both fire alarms and a doorbell, and your app is totally useless on iPhone. The website gets me further but forces me to drag a pin on an inaccessible Google Map. So, blind folks simply can't set up Nest, full stop? #a11y

  • knksmith57 Kyle Smith (@knksmith57) reported

    @googlenest following up after 2 months of nightmare. Can won't power on after following every support guide I can find: try different power adapters, try different cables, attempt factory reset, leave powered off for 24 hours then try same process. Something bad happened on 1/23 @ 20:00

  • avillax2 Armando Villa (@avillax2) reported

    @googlenesthelp HELP!! my nest thermostat will not connect to any wifi. I’ve done all the online troubleshooting and still no luck. My nest thermostat is only 6 months old!

  • pygmypenguin Patrick Foley (@pygmypenguin) reported

    hey @googlenest i'm attempting to integrate my thermostat with google home on iOS (unmigrated to google account) and at the permission screen get a message that just says "oops we encountered an error. try again". what can i do to interate my nest account with my google home app?

  • wrobel_chris Chris Wrobel (@wrobel_chris) reported

    @madebygoogle @googlenest getting beyond frustrated with my #Googlehome right now. Every so often it doesn’t recognize my #CbyGE lights that are connected through the C by GE app... well, this time they have been down for about a week now.

  • jhinzballin2 Gin & Juice (@jhinzballin2) reported

    @Google @googlenest your customer services and dumb verification process is ******* restated fix that ****

  • slatty Slatty Wet *** P-Word (@slatty) reported

    @googlenesthelp Original Google Wifi three-pack. About two rooms affected. It does seem like one of the access points is the issue, but not sure why. We’ve done all the troubleshooting.

  • VernLustgraaf Vern Lustgraaf (@VernLustgraaf) reported

    @googlenesthelp I am having problems connecting to the wifi Please help

  • ncsulilwolf Lisa Jeffries (@ncsulilwolf) reported from Garner, North Carolina

    Hey @googlenest $9.99 shipping on a $10 replacement power adapter? Help a girl out!

  • rmheating R McGarvie Gas Svs (@rmheating) reported

    Had a customer with a faulty @googlenest , returned it to supplier who refused to take it back saying I need to deal with Nest. Now the customer was left with no heating, we fitted a thermostat to get them by at our cost. Just beware of the poor support from Nest !

  • zapata_36 •傑夫• (@zapata_36) reported

    Are you aware the 'weather service' is down @madebygoogle? My Assistant @googlenest devices currently have no idea what the weather is outside, and at best, simply read a Wikipedia entry about the history of weather forecasting. @Google

  • PopCultureFreak Dr. Dustin Kidd (@PopCultureFreak) reported

    My @googlenest Yale lock failed me today. Couldn’t get in with the passcode and there was no fix from the outside. Had to roof hop to get in from the deck. Still can’t fix it.

  • naresham Naresh Motwani (@naresham) reported

    @googlenest Duo calls need the other side to answer to connect & Broadcast is no help. Please bring in Amazon's DROP-IN like feature as that comes really handy. Lets call it 'CONNECT'. We can have an option in Home app & also via voice command to Enable/Disable CONNECT feature.

  • pipsinthehood Pipsinthehood (@pipsinthehood) reported

    @googlenest your wifi tracking on google home is trash. I am connected to internet but app says network offline. Lol, what a joke.

  • UkAnvil TiltedAnvilUk ⚒🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@UkAnvil) reported

    @googlenesthelp They are both standard chromecast devices, not the newer ones with the remote control, everything is on the same WiFi network, one of the chromecast devices was purchased and installed today and the issue has been there since installing, ill try rebooting the hubs in the morning

  • _anareynolds Ana Reynolds (@_anareynolds) reported

    Every time I tell my @googlenest mini home to play a song by a specific band it just plays the whole band radio. How do I fix this @googlenesthelp?!

  • vinnie_gar moseley 🇱🇷/🇸🇱 ✨ (@vinnie_gar) reported

    i must have a defected google home speaker or sumn cause everytime I try too use that **** it’s disconnected from the WiFi & I have too set it up again that **** is top 2 annoying things ever, y’all need too fix this @googlenest