Is Google Nest down?
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Nest is a brand of Google used to market smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks.
Full Outage Map
Online FeaturesProblems in the last 24 hours
The graph below depicts the number of Google Nest reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Google Nest. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Google Nest users through our website.
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Device Failure (41%)
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App Crashing (26%)
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Online Features (22%)
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Errors (7%)
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Sign in (4%)
Live Outage Map
The most recent Google Nest outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sannois |
App Crashing | |
 Bensalem |
Device Failure | |
| Bensalem |
Device Failure | |
| Herndon |
Online Features | |
| Houston |
App Crashing | |
| Fort Lupton |
Online Features |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Google Nest Issues Reports
Latest outage, problems and issue reports in social media:
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Dominic ✨
(@dom_whatarerice) reported
from
Sutton at Hone, England
@googlenest Yes, in the UK. Had TD023 error which seems to be an error which people have had before.
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chris leonard
(@chrismleonard) reported
@googlenesthelp Can you please help? Why has the support stopped replying and helping?
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Ryan Schmidt
(@rms80) reported
@googlenesthelp The Dropcam app cannot be installed on OSX Catalina because it is 32-bit. There are many posts in your forums about this problem going back to 2019.
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Rebecca Martin
(@ToffeeReb) reported
@googlenest Straight out of the box and pretty much every day since (got it a couple of months ago). Looking on the internet it seems it’s a known fault which Google has acknowledged but no fix yet?
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Daniel Prewitt
(@Kaotickaos84) reported
@googlenesthelp Having an issue where my Nest thermostat can't seem to find any WiFi. Reset, rebooted and tried turning my phone into a hotspot. The other one in the house sees WiFi and my hotspot but this one device does not.
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dani
(@daantje24nl) reported
@googlenest its the google nest hello doorbell normally when someone is in range i get a message on my samsung s9 i could swipe down to see a quick preview of whats happend but after update its gone :(
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Liam O'Rourke
(@Liam_JF_ORourke) reported
@SpotifyCares @googlenesthelp I've just had an email through cancelling the Google Nest order I put in as part of the Spotify deal. Which of you two can help sort this?
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itsMechineni
(@bMechineni) reported
@googlenest I have a issue with your support, I am waiting for my thermostat replacement and contacted your support more then 7-8 times. From 03 and started contacting from 11th Nov regularly.
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Ahmed Bakr
(@Ahmed_AE_Bakr) reported
@googlenesthelp I returned a faulty google nest E back in August and despite multiple phone calls I sitll don't have a replacement. I now have 2 case numbers for the same issue: 1-1525000030815 and 4-9172000030830. Please can you look into this.
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autumnpaige
(@autumnsays_) reported
@googlenest Yes it’s still not working
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TJ Doyle
(@doyletj) reported
@googlenesthelp Hello i need help with my google wifi and there is no chat or phone support can you help me?
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Shuri says
(@shurisays) reported
@madebygoogle @googlenest @netflix And it's not my Wi-Fi - just rebooted it twice, and rebooted reprogrammed EVERY damn device for the 22nd time, same damn problems you had 4 days ago... fix your bullshit!
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Jessica Milcarsz
(@JMil1986) reported
@googlenesthelp I recently moved and I get a w3 error code. I hacked my firewall setting and I am still having an issue.
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The Chumpasaurus
(@TheGrumpasaurus) reported
@googlenesthelp Well, like I said they kind of work but then they don't. Trying to cast this morning and it just ends. They're offline in the app, but online if I use voice control. They're just very unstable, flakey devices.
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David Kelly
(@davidhkelly) reported
@googlenesthelp It’s not always off. It just doesn’t follow the listed schedule. Why would the water be showing off on the app at a time when it is on per the schedule. Does that help you diagnose ?
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Dara
(@DtheSpooky) reported
@googlenesthelp my google home mini keeps saying theres a glitch. Why?
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WTF
(@Ricardo_Feijo) reported
@googlenest the problem continues I will exchange for ecobeen
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justYn Gottlieb
(@imJGott) reported
@googlenest my thermostat for some reason is losing its WiFi connection while my WiFi connections (2.5 and 5ghz) is working just fine. I’m using my iPhone right now on WiFi to send this message. Any help to fix this with my nest thermostat?
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DC in Detroit
(@DC_in_Detroit) reported
@googlenest Not well. The other team says I should just replace it. Problem with that is it was a gift.
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Cathy Fitzgerald
(@CathyFitz52) reported
@googlenesthelp 5 days and this issue is still not resolved. Someone needs to get their act togeyher.
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Jesse D'Aguanno
(@0x30n) reported
@chrisrohlf @googlenest :( I went all in on nest protect when I needed new smoke / co alarms for my house. I like the idea of automatic mesh networking, and getting alerts in my phone, but the execution has been a huge disappointment. Incessant chirping w/ cryptic error msgs like “bad sensor”, etc.
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chris leonard
(@chrismleonard) reported
@googlenesthelp Hi. I was getting help but now the person helping and stopped replying.
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gaye jacobs 💜🦋
(@gjacobs228) reported
@googlenesthelp hey google nest support - you guys suck. I have never dealt with a company where an escalation means it can take up to a week to resolve. Absolutely ridiculous and beyond frustrating. Worst customer service I've ever received.
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gaye jacobs 💜🦋
(@gjacobs228) reported
@googlenesthelp hey google you have the worst customer support I have experienced. I've been trying to get a hold of someone for days re a Nest I purchased that was never delivered but cannot get a hold of anyone! Pls DM me or let me know how I can speak w/someone immediately.
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Ajay Gore
(@gore_aj) reported
@googlenest Don't have other cast enabled video devices Rebooting TV, Phone and reinstalling YT music app didn't help Are you sure chromecasting audio only from YT music to a video chromecast device is an available feature?
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Eric Lawrence 🎻
(@ericlaw) reported
@googlenest 1. Fix the app crash? 2. Import Netflix creds from smartlock like the Chromecast does? 3. Why do I even need a mobile device to add a second Nest Hub-- just import everything from the first one?
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Est. 97
(@manny_man97) reported
@googlenest Yes. It's not working
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Mojo Jojo
(@snkr4u) reported
@googlenest I will check and update you. Thanks for the support. Aah...I forgot, Google duo calls are not working...
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Chaos Queen Kaitɬyn 💜
(@fedginator) reported
@googlenest Nothing bar a black screen. That's the problem
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dani
(@daantje24nl) reported
@googlenest normally when my nest aware seen a person i could swipe down my phone and seen a preview after the update thats gone.... 1 of the best features is now not working any solution??