HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Washington, D.C., DC | 2 |
| Berlin, Land Berlin | 2 |
| Queens, NY | 2 |
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Lafayette, IN | 1 |
| Prospect, KY | 1 |
| Carlisle, PA | 1 |
| Irving, TX | 1 |
| Painesville, OH | 1 |
| Stuart, FL | 1 |
| Rowlett, TX | 1 |
| Aurora, CO | 1 |
| Écully, Auvergne-Rhône-Alpes | 1 |
| El Pueblito, QUE | 1 |
| El Paso, TX | 1 |
| Lexington, NC | 1 |
| Philadelphia, PA | 1 |
| Groß-Umstadt, Hessen | 1 |
| Hamburg, HH | 1 |
| Pittsburgh, PA | 1 |
| Rochester, MN | 1 |
| Guayaquil, Provincia del Guayas | 1 |
| Abtsgmünd, Baden-Württemberg Region | 1 |
| Utrecht, ut | 1 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Kringe Von Zarovich
(@vonzarovik) reported
@roguecaliber @hbomax Most streaming services really seem to have issues with audio mixing
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T
(@tuneccchi) reported
Why isn’t my @SamsungTV letting me install @hbomax. Can one of you help
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Green Brain Gang
(@GreenBrainGang) reported
@hbomax This movie was trash! You'd expect better from academy award winners. Denzel was okay. The direction and editing was terrible. Story was bland. I'm highly disappointed.
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Young Poppy-field.
(@TheDunkKing) reported
@HBOMaxHelp I restarted my chromecast. What an inconvenience. Got it to work tho. Thank you!
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Matt Lintz
(@mattlbellingham) reported
@HBOMaxHelp Can't do screen shots on my tv and will just ignore for as long as I can and hope you fix it. If not I'll move along
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Jarod Clarke
(@jarodclarke) reported
@HBOMaxHelp Unfortunately the app doesn’t work on any platform. More like HBO WHAX.
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Susie G
(@clickclash) reported
@HBOMaxHelp Sorry was busy setting up a new @AppleTV account in the mean time. I'm trying to login from my @Apple laptop.
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Christina Hall
(@tinaconan1) reported
@hbomax Any chance the app is getting fixed? This won't play only my Samsung 4k tv, ROKU Stick, or laptop. There is a clear issue with the app and no communication that nothing with stream.
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Joe
(@JadedOldJoe) reported
100% of the people who worked on the #HBOMax app should be flogged on PPV. I’d pay $79.99 to see that. This app flat out does NOT work. All it does is freeze & crash. Thank Christ I don’t pay for it. #TheLittleThingsMovie @hbomax @Xfinity #netflixandchill
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Kitchen McKitcherson
(@SleezyMcSleeze) reported
@hbomax Would love to watch it but since you cap your streaming bandwidth to your customers at so little throughput..... the movie is constantly choppy and almost impossible to watch on release night. I have zero issues watching 4K content on multiple streaming platforms besides you. Thx
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Jarod Clarke
(@jarodclarke) reported
Anyone else having a terrible time with the new @hbomax app? Updates have made it unusable on out 2 year old Samsung TV. 😕
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Jarod Clarke
(@jarodclarke) reported
@HBOMaxHelp Samsung TV app, Roku Stick+ (one month old), Apple iPhone app, Chrome browser. All of them won’t work. Other streaming services working fine.
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Dalek Brittney |Jodie Stan Snowflake ❄😁🌈
(@DalekBrittney) reported
@HBOMaxHelp Still not good enough people can't go to the cinemas in the UK as we are in a full national lockdown your service would help us right now especially with the upcoming #ZackSnydersJusticeLeague and #GodzillaVsKong movies being released in march 🙏 release HBO Max in the UK
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editR
(@ronsussman) reported
Anyone else having playback issues on @hbomax “The Little Things”. It’s jumping and freezing. Streaming through an Amazon Fire Cube
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Stacy
(@kindnesswins85) reported
@HBOMaxHelp @jakesanchez211 I’m having the same issue. I have HBO Max as an add-on to my Hulu Live subscription but can’t find the movie anywhere within the HBO Max category.
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