HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 2 |
| Berlin, Land Berlin | 2 |
| Queens, NY | 2 |
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Riverside, CA | 2 |
| Aurora, CO | 1 |
| Écully, Auvergne-Rhône-Alpes | 1 |
| El Pueblito, QUE | 1 |
| El Paso, TX | 1 |
| Lexington, NC | 1 |
| Philadelphia, PA | 1 |
| Groß-Umstadt, Hessen | 1 |
| Hamburg, HH | 1 |
| Pittsburgh, PA | 1 |
| Rochester, MN | 1 |
| Guayaquil, Provincia del Guayas | 1 |
| Abtsgmünd, Baden-Württemberg Region | 1 |
| Utrecht, ut | 1 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
| Hickory, NC | 1 |
| Lagoa da Prata, MG | 1 |
| Bridgeport, CT | 1 |
| Perry, GA | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Sacramento, CA | 1 |
| Renton, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Huston McKinney, CPA
(@hustonmckinney) reported
@Ganjaseuur @wbpictures @hbomax Damn I I thought I was the only 1 to feel that way. WTF was that? Awful!!!!
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phobos2077
(@phobos2077) reported
@dannysullivan @hbomax Finally higher quality image than original DVD releases?
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Donald's Pandemic
(@MustweSuffer) reported
@hbomax Heard it was absolutely awful. What a shame given the allstar cast.
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Josh Purnell
(@Slidepiece) reported
@HBOMaxHelp FYI - The 4K stream in particular of “The Little Things” is broken and unwatchable. It skips/drops frames and has audio/video syncing issues. Had to watch in 1080p for it to work. It’s not my internet connection.
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Minnesota @nogroupprojects
(@nogroupprojects) reported
Ok you know how everyone is like, what movie should I watch? Let's change it. What movie should I NOT watch? I'll start, The Little Things on @hbomax. It was absolutely terrible.
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Jocelyn Brumbaugh
(@ByBrumbaugh) reported
My boyfriend and I were so excited to watch #TheLittleThings. Thennnn @hbomax paused every 60 seconds to buffer and we lost interest after 10 minutes of that. #disappointed
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Jose Garcia Jr.
(@Junierific) reported
@HBOMaxHelp @stringcheeserin I’m having same issue. No my device is not 4K compatible. How can I switch to HD?
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Steve
(@number1gator) reported
@Slidepiece @HBOMaxHelp Have the same issue, how did you adjust it to 1080p?
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GlamGram
(@GlamGram7) reported
@HBOMaxHelp cannot get video on The Little Things or Wonder Woman. Uninstalled and reinstalled app/ not working on TV Fire Stick but works on iphone :(
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SammyMul
(@SamMulinder) reported
@hbomax fix the subtitles already
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Arturo Silva
(@artmsilva) reported
@HBOMaxHelp Hi, I’m using the app on a new Chromecast. The closed captioning will not turn on no matter what I do. I would welcome any help. Thank you.
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J.S. ❤✡Ω💙📎🗽🌊😷🙏
(@coolbeans18) reported
@hbomax 👎👎👎. Awful movie. Not funny at all
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▫️ꜰʀᴀɴᴋɪᴇ ▫️
(@FrankiesTwoLoud) reported
@JeremyWilson23 @hbomax it was TERRIBLE terrible directing terrible script only 1 of the 3 actors did a good job, they screwed up
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🎃AsylumCore🎃
(@Asylum_Core2) reported
@hbomax I'm trying to activate my ps4 app but it's not showing up under manage devices on the account.....can you help
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Ryan Daniels
(@SoullessSoulMan) reported
Anyone else feel like @hbomax doesn’t have enough servers for all users? It always buffers and stops when I try to watch anything
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