HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Raleigh, NC 3
Dallas, TX 2
Quito, Provincia de Pichincha 2
Mexico City, CDMX 2
Ciudad Apodaca, NLE 1
Saint Charles, MN 1
Niort, Nouvelle-Aquitaine 1
Paris, Île-de-France 1
Palmdale, CA 1
San Diego, CA 1
Apopka, FL 1
Bellmore, NY 1
Boston, MA 1
Sackets Harbor, NY 1
Orange, CA 1
Indianapolis, IN 1
Salto, SP 1
Täby, Stockholm 1
Rio de Janeiro, RJ 1
Sherbrooke, QC 1
Grantsville, MD 1
Boca Raton, FL 1
Oakwood, GA 1
Pierrelatte, Auvergne-Rhône-Alpes 1
New Richmond, WI 1
Lesquin, Hauts-de-France 1
Sevilla, Andalucía 1
Barcelona, Catalunya 1
Bismarck, ND 1
Kingston, MA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • Chris31705082 Chris (@Chris31705082) reported from Dallas, Texas

    @hbomax Fix the app please do I can watch

  • Chris05313895 Chris (@Chris05313895) reported

    @HBOMaxHelp @hbomax please fix the app asap again getting message unknown problem

  • KEVIN_FREE1971 Kevin (@KEVIN_FREE1971) reported

    It would be nice to watch #FriendsReunion on @hbomax but I'm having problems. It says: "Close HBOMax. An unknown problem occurred. Please contact your TV provider." @HBOMaxHelp HELP.

  • STLCardzFan1 Corey Kyle (@STLCardzFan1) reported

    @HBOMaxHelp The app is not working on my Roku Tv or Roku streaming stick. I removed the app and downloaded it again.

  • kitchenclatter Jo Ann Phelps (@kitchenclatter) reported

    @HughE_Dillon @hbomax Had the same problem so switched to HBO to watch

  • NiMoTX Nimo...waiting for the Cade Crusader (@NiMoTX) reported

    @BenDuBose @hbomax Caught it on regular HBO, didn't realize people were having problems with HBOMax. I guess I should stop posting about it without spoiler alert huh?

  • ADSBAddOn ADSB Add-On (@ADSBAddOn) reported

    Are you struggling to watch #mareofeasttown on #hbomax on your #roku? Go login on your computer. This is a @Roku problem - not an @HBOMaxHelp problem. Maybe it's time to ditch roku!

  • SagaDeLobo LoboLook (@SagaDeLobo) reported

    @hbomax SO MISLEADING your app can’t even tell its a sever issue. So you have people attempting to call their TV provider, check wi-fi, restart their device. EVERYTHING TO AVOID ADMITTING #HBOMaxdown #MareOfEasttown #MareOfHBODown. slowly becoming a joke in the streaming wars

  • beewrite17 Dr. Benette Whitmore (@beewrite17) reported

    @HBOMaxHelp @LucifersLiege23 No it does not work.

  • AixaBDavila Aixa B. Dávila (@AixaBDavila) reported

    @HBOMaxHelp The Roku app is working now! I had to uninstalled and installed the app. Thanks for your help!

  • KEVIN_FREE1971 Kevin (@KEVIN_FREE1971) reported

    @HBOMaxHelp I'm having the same problem. It says: "Close HBOMax. An unknown problem occurred. Please contact your TV provider."

  • EbTurner6 Ebony Turner (@EbTurner6) reported

    @hbomax how do I get help with viewing issues?

  • R5Ryder R5 Ryder (@R5Ryder) reported

    @hbomax Liars. You should be embarrassed to work where you do. I'm embarrassed for you.

  • KellyDove19 Kelly Dove (@KellyDove19) reported

    @AlyssaMastro44 @hbomax I have had problems with HBO Max since I got it a couple months ago

  • meggymel86 Megan Pruim (@meggymel86) reported

    @HBOMaxHelp I can't even get the main page to load. I click my profile and then get an unknown error message. So frustrating.

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