HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mexico City, CDMX 2
Pensacola, FL 2
Los Angeles, CA 2
Lisbon, Distrito de Lisboa 2
Joinville, SC 1
Uberlândia, MG 1
Dallas, TX 1
Natal, RN 1
Coeur d'Alene, ID 1
Palm Harbor, FL 1
Spring, TX 1
Argyle, TX 1
Raleigh, NC 1
Atlantic Beach, FL 1
St. Louis, MO 1
Helsinki, Uusimaa 1
St. Petersburg, FL 1
Hudson, FL 1
Fort Bragg, CA 1
Omaha, NE 1
Kennewick, WA 1
Bluffton, IN 1
Lincoln, NE 1
Cypress, TX 1
San Francisco, CA 1
Visalia, CA 1
Portland, OR 1
San Jose, CA 1
Morelia, MIC 1
Oak Lawn, IL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • Riseagainst011 Darkstar ⚫️ | Fear 🦇 (@Riseagainst011) reported

    @hbomax Im having trouble with HBO MAX on my phone with some movies that have no audio please help.

  • Ken_Kraz Kenneth Muthama (@Ken_Kraz) reported

    @HBOMaxHelp Yes it still happens even if we restart the app and device. This issue has been happening since the start of the app. Also when ur watching on mobile and u try to fast forward or rewind on the time bar it lags so it’s hard to get the time u want.

  • bberkrot Bill Berkrot (@bberkrot) reported

    @hbomax HBO may have the worst lack of customer support I’ve ever encountered.

  • DrPhil1881 Al Simmons 🦅 (@DrPhil1881) reported

    Fix your app on PS4 @peacockTV @hbomax

  • CousinSlowpoke ((( JEMMA ))) (@CousinSlowpoke) reported

    my @hbomax app NEVER EVER WORKS. doesn't load or crashes. no problems with ANY of my other gazillion apps. and the ***** of @hbo to charge the most out of all of them.

  • MoMoWeezyy Morgan (@MoMoWeezyy) reported

    @hbomax not working AGAIN. The worst.

  • mattlivese MattLive (@mattlivese) reported

    @colliderfrosty @hbomax No but I have had an issue with @hbonordic for like 7 years

  • His_Gingerness Matthew Diederichs (@His_Gingerness) reported

    @hbomax There are large reports of your service not working right now? Are you going to address it?

  • amykhris AKG🦜 (@amykhris) reported

    CAN NOT BELIEVE we pay @VerizonSupport so much money per month. The customer service is non existent. I can’t open hbo max app even though we pay tons of money for @HBOMaxHelp. Sign in thru carrier tells you we don’t have hbo (not true). Go on Verizon support waste 2 hours.

  • bkroseberry 🌺Common Sense, Please 🌸 (@bkroseberry) reported

    @msandreatodd @hbomax If a person truly hates a feature on themselves, wants to fix it & still look NATURAL, then fine. When people chase their youth & get so many fillers that they look unnatural, then that’s what I have a problem with. Wrinkles are much more attractive than looking fake.

  • TommyCoughran1 Tommy Coughran (@TommyCoughran1) reported

    @HBOMaxHelp Why is my downloads since the last update only 720p or worse even on the highest quality setting? There is literally no difference in quality between fastest download and highest quality. Please quit making your app

  • KellyRRay Kelly Ray (@KellyRRay) reported

    @lucysharpes @hbomax This sounds terrible. No thanks.... I’ll re binge the OG

  • FrankHenryCoufa Frank Henry Coufal (@FrankHenryCoufa) reported

    @HBOMaxHelp I tried watching the rest of Richie Rich on the app on my TV, but the app keeps buffering no matter how many times I try to restart it. Can you help me?

  • belojan Belojan (@belojan) reported

    @hbomax we need help, please. We open the app on the tv, go to our selection , and it goes to a different program.

  • bryanrebrand bryan (@bryanrebrand) reported

    @HBOMaxHelp the app is extremely slow on Apple TV and cannot load programs. Other apps work fine. Fix your service

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