HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
San Jose, CA 2
Portland, OR 2
Paris, Île-de-France 2
Seattle, WA 2
Zapopan, JAL 2
Buffalo, NY 2
Racine, WI 1
St. Martin, Niederösterreich 1
Sherbrooke, QC 1
Innsbruck, Tirol 1
Crestview, FL 1
Gustavo Adolfo Madero, CDMX 1
Magdalena Contreras, CDMX 1
Chandler, AZ 1
Córdoba, VER 1
Poza Rica de Hidalgo, VER 1
Kingwood, TX 1
Juárez, CHH 1
Carmel, IN 1
Smithton, MO 1
Iztapalapa, CDMX 1
Ciudad de Villa de Álvarez, COL 1
Holland, MI 1
Santa Barbara, CA 1
Beijing, Beijing Shi 1
Tlalnepantla, MEX 1
Albany, NY 1
Puyallup, WA 1
Montgomery, TX 1
Campinas, SP 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • ob3isme Otis Brown III (@ob3isme) reported

    @janellejcomedy @hbomax Their UI is THE worst!

  • n8frame Steven Stealsberg (@n8frame) reported

    I really wish @hbomax would get it together and fix Dolby Vision from constantly cutting to a black screen every 5 seconds

  • legallyPIERRE PIERRE KING 🛸 (@legallyPIERRE) reported

    @MCKYMNDY @hbomax What browser are you using? I couldn’t do anything on my Mac but when I switched to Google chrome every glitch happening in safari was fine.

  • afields914 Ashten Fields (@afields914) reported

    @HBOMaxHelp I have a Samsung TV and my app is on there. It constantly freezes mid episodes of shows or commercials and then just stops. I have to either unplug the tv or slowly back out of the app and restart it. It’s the only app I have issues with.

  • DSiekbert David Siekbert (@DSiekbert) reported

    Anyone else having issue streaming @hbomax on their smart TV. Mine hasn’t worked since yesterday and I’ve updated and unplugged everything. #HBOMax

  • kfson65 kfson65 (@kfson65) reported

    @hbomax I would like that @hbomax except every time I try to stream on my iPad Pro the app freezes, that freezes all my apps, only fix is total shutdown/restart, tried delete app/reinstalling 10+ times…streams fine on tv😤, all other streaming apps work perfect!!

  • nimppari Niina Lehtinen (@nimppari) reported from Helsinki, Uusimaa

    What’s going on with @hbomax and @Samsung tvs?! We’re paying for a service that doesn’t work. 🤔😳 #HBOMax #Samsung #Netflix

  • twitnew14kl Nope. NOT A “KAREN” ♏️ (@twitnew14kl) reported

    @hbomax I’ve already tried the suggestions restart, etc so I can watch HBOmax on my tv. The last time I was successfully able to watch anything was August. Seriously… what can be done to fix this? 😩

  • Kustang619 Tyler (@Kustang619) reported

    @HBOMaxHelp Software update resolved this issue. Thanks!

  • stylehigh75 Veronica Taylor (@stylehigh75) reported

    @ATT @hbomax My experience as a customer this holiday season has been terrible!

  • randomight randomaccess (@randomight) reported

    @MsCaliFox @AndJustLikeThat @hbomax been hoping it would improve. These 55 year olds are like angst ridden teenagers, not forward thinking, contemporary women. The only issue that seemed to occupy them in the intervening years was what to wear. It’s like they were born yesterday -wide eyed and brainless

  • HarryDoodz Harry Doodz (@HarryDoodz) reported

    @HBOMaxHelp @TheClodene At&T is no help

  • dmann11 Darok the Wizard (@dmann11) reported

    Dear @hbomax WHY DOES YOUR APP NEVER WORK ON APPLETV?

  • Jpuerta209 Joseangel Puerta (@Jpuerta209) reported

    @HBOMaxHelp This problem keeps happening on my Xbox one and is happening on all the other movies and shows I try to watch.

  • nyillini311 Dave (@nyillini311) reported

    @jaydestro @hbomax it freezes so much on my smartTV, but seems to work ok if i go thru my appleTV.

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