HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hamburg, HH 2
Paris, Île-de-France 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Newnan, GA 1
Waynesville, NC 1
João Pessoa, PB 1
Porto Alegre, RS 1
Corning, NY 1
Cleveland, OH 1
Los Angeles, CA 1
Eau Claire, WI 1
Lexington, KY 1
Bellmore, NY 1
Rocky River, OH 1
Oklahoma City, OK 1
Indianapolis, IN 1
Lafayette, IN 1
Prospect, KY 1
Carlisle, PA 1
Irving, TX 1
Painesville, OH 1
Stuart, FL 1
Rowlett, TX 1
Aurora, CO 1
Écully, Auvergne-Rhône-Alpes 1
El Pueblito, QUE 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • thisismorgeaux THIRTY (@thisismorgeaux) reported

    @hbomax why don’t you work?

  • TAGibby Tom Gibbs (@TAGibby) reported

    @TheWhompis1000 @hbomax Have you tried it on other devices? Phone, tablet, etc? Same errors?

  • SecretSports1 SecretSports (@SecretSports1) reported

    @RobertC89433047 @HBOMaxHelp Didn't help me either

  • KaleighDurkin Kaleigh (@KaleighDurkin) reported

    @hbomax and @disneyplus are the worst performing apps on our Samsung smart TV. I don’t understand why we always have issues. Surely we can’t be the only ones?

  • LynnEllison Lynn Ellison (@LynnEllison) reported from Irvine, California

    Hey, @hbomax - I’m trying to watch S2 of My Brilliant Friend finally, but I can’t turn the audio guide off. I’m watching on Roku TV. iPad app not affected. Help?

  • JA_KkL JaKkL (@JA_KkL) reported

    @HBOMaxHelp Always gettting “trouble playing this movie” error. Everything is updated on my end so. And if it’s not that it’s always buffering.

  • lucyfilipac Lucy (@lucyfilipac) reported

    @HBOMaxHelp I moved to another country where HBO Max is not available, and I am unable to end my subscription. I keep getting taken to a page w/ this error message when attempting to click into My Account/ Manage Subscriptions "Sorry, HBO MAX isn’t available in your region yet."

  • HeyJoeyJoeJoe Joey Joe-Joe Junior Shabadoo (@HeyJoeyJoeJoe) reported

    @HBOMaxHelp I pay for HBO Max through my Hulu account. My account says it has expired but this is not true. How can you fix this?

  • GanskeDum 🕸️🦴Beinrangel🦴🕸️ (@GanskeDum) reported

    Hey @hbomax please fix your media player, it's so buggy

  • davidnhumphrey David N Humphrey (@davidnhumphrey) reported

    @LeopardKingSaga @cphgooner @hbomax It’s cinema only in UK, no HBO max here due to licensing deals. Went to movies to see Bond this week which was good, after the terrible Spectre

  • R_Slater Rich Slater (@R_Slater) reported

    @HBOMaxHelp I’m in upstate New York and I was trying to watch on the website on a MacBook, it plays the preview then a message pops up that says “can’t play this title, we’re having trouble playing this video please try again later”…it happens on every thing I tried to watch

  • MarktheBat 🐺M A N I A C🦇 (@MarktheBat) reported

    @HBOMaxHelp I pay you guys almost $20 a month and yet consistently the app always has issues. Now it just won't play any titles whatsoever.

  • itsCaViEBaBii AQUARIUS BABII (@itsCaViEBaBii) reported

    @hbomax fix ur app please if the audio is selected to be English why am I hearing Portuguese? @FLOWJamaica

  • vivianmayer MaddyPaddy (@vivianmayer) reported

    @HBOMAX don’t wonder why SUBSCRIBERS BOUNCING. 2 tin cans+string work better.Don’t start Dune or Saints of Newark, stops in 5 mins and freezes TV

  • Mike72648785 Mike (@Mike72648785) reported

    @TheWhompis1000 @hbomax Literally have never had this problem and I've had it almost 2 years now

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