HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Lafayette, IN 1
Prospect, KY 1
Carlisle, PA 1
Irving, TX 1
Painesville, OH 1
Stuart, FL 1
Rowlett, TX 1
Aurora, CO 1
Écully, Auvergne-Rhône-Alpes 1
El Pueblito, QUE 1
El Paso, TX 1
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • willdot1 Will (@willdot1) reported

    I’m suspicious of this Integration Test Email situation with @hbomax My tests always have something like “please please work” in the message.

  • mattmecham Matt Mecham (@mattmecham) reported

    @HBOMaxHelp Developed software for 20 years. In that time I have managed to: - Written off a production server - Deleted critical data by mistake - Broken more production builds than I can count - Sent test emails to clients It happens. Each time we mess up we add safeguards.

  • worldcitizen94 The next Elphaba ✨ (@worldcitizen94) reported

    @HBOMaxHelp the app on the iPad keeps crashing when I try to download anything. I have restarted my device and updated the app but still. Help!

  • d_veebee Definitely not Deidre (@d_veebee) reported

    @HBOMaxHelp Hello intern! I work with expensive, advanced technology and I broke something as an intern and lost several nights of sleep over it. I offered to pay to replace it. My boss waved it off. Everyone in my field has broken something and everything is expensive. We get thru it!

  • alexqhj Alexander H (@alexqhj) reported

    @JoanFredin @rakyll @HBOMaxHelp Did you make a bot that turns every issue into an election issue or is this really you?

  • Leah106310 🧚Leah Addison🧑‍🎤 (@Leah106310) reported

    @cindybot_ @hbomax Go inbox Direct_services1 on Instagram he got the best service he is fast and reliable he help me to recover back my hacked account

  • nickiej01 Nichole Johnson (@nickiej01) reported

    @jayesspea @WealthyCFO @HBOMaxHelp I work for the government. Reply all and "mass" lists (whole office, whole clunty) are the absolute bane of my existence. 1,000 people replying all to tell everyone to stop replying all makes fro an annoying day.

  • DigitalStefan Stefan (he / him) (@DigitalStefan) reported

    As @hbomax are taking an intern’s very public error in good stride, what was your worst work mistake? We’re you forgiven for it or we’re you reprimanded? Mine was authorising a credit customer’s £14k stationery order that turned out to be a bit less than kosher. Was forgiven.

  • michellemcgee Michelle McGee (@michellemcgee) reported

    @positronicshell @hbomax I QA’d a product that went to beta with an error dialog that simply said “You idiot” if the user entered a letter in an integer field.

  • GioLaFarga Giovanna LaFarga (@GioLaFarga) reported

    Anyone else have problems with their @hbomax app? Extremely long time loading, buffering every 10s #hbomax get it together 🤨

  • bluecoconut16 MK, M.A. (@bluecoconut16) reported

    @HBOMaxHelp We can only hope the intern is getting the genuine support they need, but this tweet placing blame by announcing their error to the world doesn’t inspire confidence.

  • MakerGeek maker | geek (@MakerGeek) reported

    @shwood @hbomax Hahaha, and I love that they think the fact it was "the intern" is perfectly fine. Like sure, a random person with zero experience, who you just hired into the most junior role somehow had access to send any content they wanted to real clients. The problem is not the intern.

  • chx Karoly Negyesi of House AstraZeneca (@chx) reported

    @HBOMaxHelp Dear intern: I once rolled a change to production which eventually DoS'd our own site and then we left for a conference. It was fun. Not. This happens in this line of work and we make our systems more resilient as a result -- which avoids much worse so it's a win at the end.

  • LNRD_io LNRD HR tech (@LNRD_io) reported

    @HBOMaxHelp Dear intern, I once underquoted a client for work which cost my company thousands of £££$$$. The world will keep turning while we fluff up our lines in life, don't worry about it.

  • jabley James Abley 💉💉😷 (@jabley) reported

    @HBOMaxHelp Hey intern, I once did a 'net send' to the entire domain which popped a modal dialog on everyone's desktop. The CEO thought we'd been hacked. I wasn't blamed and the org reviewed Active Directory policies to help prevent that sort of accident.

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