HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Washington, D.C., DC | 2 |
| Berlin, Land Berlin | 2 |
| Queens, NY | 2 |
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Stuart, FL | 1 |
| Rowlett, TX | 1 |
| Aurora, CO | 1 |
| Écully, Auvergne-Rhône-Alpes | 1 |
| El Pueblito, QUE | 1 |
| El Paso, TX | 1 |
| Lexington, NC | 1 |
| Philadelphia, PA | 1 |
| Groß-Umstadt, Hessen | 1 |
| Hamburg, HH | 1 |
| Pittsburgh, PA | 1 |
| Rochester, MN | 1 |
| Guayaquil, Provincia del Guayas | 1 |
| Abtsgmünd, Baden-Württemberg Region | 1 |
| Utrecht, ut | 1 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
| Hickory, NC | 1 |
| Lagoa da Prata, MG | 1 |
| Bridgeport, CT | 1 |
| Perry, GA | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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kym cockfield
(@kymcockfield7) reported
@HBOMaxHelp @LaurieInPhilly Luckily I don’t ever have a problem with HBOMax:)
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Joe Puterbaugh
(@jrputerbaugh) reported
@HBOMaxHelp I took those steps listed, but it’s still not working. I checked for an app & system update and I’m up to date; my Internet connection is good; and I even re-started my Roku stick. But the show still plays w/ Italian dialogue but no English captioning.
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Artboy
(@kevtheartboy) reported
@HBOMaxHelp @LaurieInPhilly Roku has same issues......VERY FRUSTRATING
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Rod P
(@sonofsoul83) reported
@ChaseKerby @hbomax I’ve had no problems
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Adam H
(@WingedWheel84) reported
@hbomax Hey HBO Max, why does the app always crash? I like the shows but the app is so awful it's just too frustrating to use.
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Taylor Hinkle
(@TaylorH55299703) reported
@cartoonnetwork @hbomax should we be expecting a new Adventure Time Distant Lands episode and if so. When? I need my adventure time fix dawg
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🔞Superfan I'm good with who I am!❤💙 🇩🇪🦀♋
(@Susanne67) reported
So, I started Pennyworth this week on @hbomax and I can't help but be reminded of @Mark_Sheppard every time Jack Bannon speaks. Even his looks kind of remind me of MS. Am I the only one?
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Patty
(@PattyLuvsCats) reported
@RenaRF @HBOMaxHelp @Khime84 I get that all the time! You have to constantly reload the app to get it to work. Frustrating as hell.
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Stress Jelly
(@StressJelly) reported
@Avoriiii @hbomax Go to the website and change your password. It will force you to sign in again
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Andrew Kranichfeld
(@AKranichfeld) reported
@HBOMaxHelp Hello. I have already done that but I can try again. The problem is it’s not coming up as a language option as it normally does. Normally to turn them on you go to the language menu and select English AD which the only options as of now are English and Spanish
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Justin Miller
(@JRM_112) reported
@Khime84 @hbomax Shame it doesn't work well for you honestly. Lots of good content from my perspective and just my 2 cents but the free version of Peacock is the worst streaming service I have used. The optimization is atrocious and lots of shows not even in HD, at least at the start.
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Jwpdaily
(@justin_pomeroy) reported
@HBOMaxHelp @cc2491 Why do you keep replying to everyone individually why don't you just fix the ******* app
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bella🎀
(@pinkxvintage) reported
@EuphoriaHBONews @hbomax @sydney_sweeney i can fix her
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Willie Bee
(@WillRavenel) reported
@HBOMaxHelp @RenaRF We’ve never had a problem with HBO Max either. Never.
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Kingsley Tigerfeld
(@imantlv) reported
@HBOMaxHelp Watching Season 5 of Gomorrah on my Roku device in Italian with English captions. Hit pause, returned a shortly and the captions no longer appear. I’ve hit * to make sure captions are on. Still no luck. HELP!!!