HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Stuart, FL 1
Rowlett, TX 1
Aurora, CO 1
Écully, Auvergne-Rhône-Alpes 1
El Pueblito, QUE 1
El Paso, TX 1
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Brandenburg an der Havel, Brandenburg 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • BMCNYC1 BMCNYC (@BMCNYC1) reported

    @HBOMaxHelp It would seem I spoke to soon. If I leave the app (not closing it) and come back the video is gone. Clearing storage and cache doesn't fix it. App version 50.25.0.239, Android version 10, build, phone model TA-1223.

  • sandra06862161 Sandii_targaryen227 (@sandra06862161) reported

    @hbomax Fix it or get cancelled !!!!

  • ross_farley Ross Farley (@ross_farley) reported

    @HBO @hbomax You bastards ... you release one episode a week then crash

  • cfiats Chris (@cfiats) reported

    @hbomax any ETA on fixing this issue?

  • Neicy_B74 Denise Bolton @🏠 (@Neicy_B74) reported

    @hbomax It's stilllllll not working!!!!!

  • TopherNote Topher Note (@TopherNote) reported

    @christoph7809 @michaelschwab13 @hbomax Never had an issue with Hulu

  • vivaelfulb0l Guille (@vivaelfulb0l) reported

    @HBOMaxHelp I want a refund, your app for Apple TV is awful.

  • BeKindRewind515 BeKindRewind515 (@BeKindRewind515) reported

    My HBO Max account got hacked, I’ve been locked out and can’t get back in. Cool guys. Looking at Reddit, this seems to happen quite a bit. Help me out @HBOMaxHelp ?

  • travisjohnson Travis (@travisjohnson) reported

    @dietsch @hbomax Are you having a problem watching too? Is it systemwide?

  • Kellymatthews77 ✌🏽Kelly🌊 (@Kellymatthews77) reported

    @daisysingz @hbomax Still not working for me. I’m afraid of spoilers so I don’t want to check trending stuff on it but dang- I just want the app to work. Ugh.

  • ashhh_14 Ashleigh (@ashhh_14) reported

    @HBOMaxHelp All* not some and how do you plan to make it up to the customers? The most expensive streaming service I pay for and the worst app

  • eegreen Emma (@eegreen) reported

    0/10 experience every time with the @hbomax app. I’ve never had an app crash this bad

  • CryptoJewGold1 Bickrider Ditch (@CryptoJewGold1) reported

    @HBOMaxHelp @Onthebeach205 Worst thing to happen to you since the end of the Sopranos finale.

  • SirFrancistweet Franky (@SirFrancistweet) reported

    @hbomax HELLO?! CAN'T CRASH NOW. WHO DUNNIT?!?!?!?!?!

  • marcahertz Can't look away (@marcahertz) reported

    @hbomax An unknown problem occurred. Please contact your TV provider.

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