HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
Aurora, CO 1
Écully, Auvergne-Rhône-Alpes 1
El Pueblito, QUE 1
El Paso, TX 1
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Brandenburg an der Havel, Brandenburg 1
Sacramento, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • MarbleManGaming Marble (@MarbleManGaming) reported

    @HBOMaxHelp the audio sync issues on your app make it almost unwatchable. It’s been happening for years on various movies/shows and you guys still can’t figure out a fix.

  • joshygoulashy Joshy Goulashy (@joshygoulashy) reported

    @hbomax MAJOR glitching/looping/crashing when signing in. Using Android Sony Bravia. I used to be able to hard reset/restart the tv, and the glitch loop would stop, but for the last few weeks haven't been able to use our hbo account at all. stuck in the loop. Please help.

  • SheIsRell_ LUB ****** FOREVER 🦠💚 (@SheIsRell_) reported

    @hbomax why y’all **** don’t work on Samsung smart TVs? Lole@why it’s ALWAYS glitching

  • revornot Revornot (@revornot) reported

    @HBOMaxHelp @aletaleta Can you just explain why everything HBO went to complete **** as soon as AT&T took over?? Like why in the hell would you not just utilize the same app and infrastructure HBO built up?? It worked great then! Now it is by far the worst streaming app I use, feels 10 years old.

  • talkin_shiz Talkin’ **** (@talkin_shiz) reported

    Let me tell you @hbomax, you need to work on your streaming services. There should be no pausing during a movie.

  • alex_perez_ ALEJANDRO PEREZ (@alex_perez_) reported

    @HBOMaxHelp @hbomax What a terrible service, I was watching Superman & Lois, I was in episode 10 and when I finished it, the following chapters disappeared, and only the first 7 chapters appear…. terrible service

  • AndyJ0seph Andrew Joseph (@AndyJ0seph) reported

    @TeekOfEndor @hbomax Same issue here with the GX and Sonos Arc 😕

  • lizspyer lizspyer (@lizspyer) reported

    @HBOMaxHelp just got an email saying I made changes to my account…looks like someone changed my password and my email. Help!

  • alfredo_E16 Alfredo Estrada (@alfredo_E16) reported from Reedley, California

    @HBOMaxHelp i have been having trouble with hbo max on my ps4

  • MayCBlack May C. Black (@MayCBlack) reported

    @PauleyBeth @AustinStrassle @hbomax Great content. Absolute worst UX.

  • steelrzgirl Chazmanian Devil (@steelrzgirl) reported

    @HBOMaxHelp @HelpDawn1 Its not us. Its you. Fix your garbage app.

  • ThereGoes_Molly molly (@ThereGoes_Molly) reported

    Man, fix whatever the issue is that’s making it hard to rewind without basically starting an entire movie over!! @hbomax

  • KELVlN_FILTER Chizz Villanizz (@KELVlN_FILTER) reported

    @hbomax fix your ******* User Interface, you have to restart your PS4 to be able to unpause.

  • JayStarMilli bey (@JayStarMilli) reported

    @HBOMaxHelp @borboremadiego My hbo max doesn't work on my ps4

  • Steve_n_Tara GrindMode⚡#LLMANMAN (@Steve_n_Tara) reported

    @hbomax 😮‍💨 seriously - The buffering issue is on y’all end. Can’t even watch movies with the family. Canceling until it’s addressed.

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