HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Zapopan, JAL | 2 |
| Los Angeles, CA | 2 |
| Philadelphia, PA | 2 |
| Buffalo, NY | 2 |
| Richmond, VA | 2 |
| Dallas, TX | 2 |
| Mission Viejo, CA | 1 |
| Clio, MI | 1 |
| Rolling Meadows, IL | 1 |
| Manises, Comunitat Valenciana | 1 |
| San Antonio, TX | 1 |
| Riverside, CA | 1 |
| Port Saint Lucie, FL | 1 |
| Chicago, IL | 1 |
| Houston, TX | 1 |
| Cornersville, TN | 1 |
| São Francisco do Sul, SC | 1 |
| Holden, ME | 1 |
| Aurora, IL | 1 |
| Portland, OR | 1 |
| Chihuahua, CHH | 1 |
| Monroe, NY | 1 |
| San Jose, CA | 1 |
| London, England | 1 |
| Lakewood, NJ | 1 |
| Brewer, ME | 1 |
| Suzano, SP | 1 |
| Brasília, DF | 1 |
| Paris, Île-de-France | 1 |
| Lakeland, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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caroline vella
(@iamcarolinev) reported
@hbomax It would help if the subtitles were built into HBO Max app. Had it working in Roku yesterday… and then not today. Major hassle trying to watch this film. Plz do better!! 😠
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AngrySWO
(@AngrySWO) reported
@HBOMaxHelp You have the worst subscription capabilities ever. I got tired of almost weekly reconnections between my YouTubeTV sub and you so wanted to try direct. Well I can't because your devs can't figure out how to deal with an email existing and offering migration options.
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Patrick Carter
(@PNC76) reported
@hbomax I tried to watch this, was looking forward to it and could not wait. But this show is UNWATCHABLE, it's not funny, the cast does not work well. I was hoping for a Blackadder Rowan Atkinson type humor. Sadly Our Flag is not it.
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#satansbootjack
(@MartyPeak) reported
@adultswim @hbomax That isn’t how physics work. Why bother having them mimic reality at all?
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B-Rod (Be Respectful Of Destiny)
(@TheycallmeBRod) reported
To anyone with a Fire device and the @amazon version of @HBOMax: The app for it is trash. But, if you sideload apps, download/install the Android TV version for your Fire device. It actually works! Snappy, and no issues! #HBOMax #PSA
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Jeremy
(@graphiXinferno) reported
@HBOMaxHelp please read my previous tweets submitting a problem for you app on Xbox.
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will
(@potentiallydied) reported
@HBOMaxHelp I truly encourage you to fix your streaming service. there is quite literally no reason that after i change my password because i couldn’t log into my account with the correct credentials that i’m being told my password is wrong. im not resetting my password again.
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Tj Neurohr
(@NeurohrTj) reported
@hbomax Your app is probably the worst out there. Almost every other movie fails to load yet the commercials and previews work just fine.
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Starr man
(@Trav7777) reported
@hbomax The streaming quality on HBO is trash. Looks like 720i most of the time. How is this replacing physical copies and theaters???
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horsefeatherjackass
(@chuckyofallmen) reported
@hbomax I love your Best of Saturday Morning Playlist but I hate that the episodes don’t play one after the other. You guys need to fix that
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DanielleHarris
(@charris314) reported
@hbomax @YouTubeTV @sceneinblack "Black YouTube" was my idea. I tweeted it because I got tired of them harassing me so I said I'll start my own streaming/uploading service and may call it Black YouTube, them I saw YouTube advertise it until I tweeted them. Pay me! Or change the name. Help us rescue the children.
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Jeremy
(@graphiXinferno) reported
@hbomax I have fiber and Xbox series S directly connected to modem. Speedtest confirms I have full speed to my home. Videos keep dropping to unwatchable resolution. Other streaming services work just fine. I even have an extra modem I tested and experience the same problems.
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La Diablita 😈🎩 YHLQMDLG
(@Bebecitaaa69) reported
Why the hell is the HBO Max app not working?!?! @hbomax
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Tan
(@Teebabeh) reported
HBO max is not working on Samsung Smart TV! Unacceptable!!!!! @SamsungUS @Samsung @hbomax
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LDW 🇲🇽
(@ladydi7182) reported
Hey @hbomax why is your app so damn awful? 😒 It never works on my Xbox and the app from Xfinity constantly freezes.
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