HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
San Jose, CA 2
Portland, OR 2
Paris, Île-de-France 2
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Queens, NY 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Washington, D.C., DC 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Berlin, Land Berlin 1
Brandenburg an der Havel, Brandenburg 1
Sacramento, CA 1
Renton, WA 1
Santa Maria, CA 1
Newark, DE 1
Mount Pleasant, SC 1
Montechiarugolo, Emilia-Romagna 1
Holly Ridge, NC 1
Racine, WI 1
St. Martin, Niederösterreich 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • dertek Mild Nihongo Swears (@dertek) reported

    @HBOMaxHelp @hbomax That troubleshooting link was real cool and all, but it was also real useless and didn’t solve any of the issues we’ve been having. Do you have a customer service number so I can talk to someone who won’t ignore my questions?

  • damnit_bill bill. (@damnit_bill) reported

    Y’all needa fix y’all N-words on here @hbomax

  • AnnieCash2020 Annie Cash (@AnnieCash2020) reported

    @HBOMaxHelp Hello. I'm having a problem watching my downloads. When I play them I get sound but no picture (kindle and cellphone). When I delete the downloads and just play them I get sound and picture. Thoughts?

  • Legend05291 Richie Colombo (@Legend05291) reported

    can i sign in with my tv provider on @paramountplus like @hbomax ?

  • grey603 Eric (@grey603) reported

    @hbomax can you please DM me. I am having account problems

  • rocknroll886 Meghan (@rocknroll886) reported

    It is awful that there are no captions on HBO Max via Chromecast. This is a huge accessibility issue and yet they don’t seem to have any way to fix it. @hbomax

  • JennyJYoYoung Jenny McMeekin (@JennyJYoYoung) reported

    @hbomax why are there playback issues on the TV for titles I can easily play from mobile? It's happening pretty much every time I start something. 😞

  • RnbwMelodiesMom RM's Mom (@RnbwMelodiesMom) reported

    @hbomax Can someone please fix the audio for Clash of the Titans (2010)? The English option isn’t actually there, the Descriptive Audio track plays instead. Super annoying. #Techsupport @HBOPR

  • MrLoerch Matthew Loerch (@MrLoerch) reported

    @hbomax please consider allowing downloaded content to be viewed via airplay from the app. I was looking forward to watching something on my TV during an internet outage at home after using cellular data to download it to my phone,but your app won’t allow it. 👎👎👎

  • xingcat xingcat (@xingcat) reported

    @Jayran @hbomax LOL, I miss Television Without Pity, so I was trying to do my own. It's not a good show, but it's a fun show to recap. I don't think I'd want to work doing PR for a company that puts candidates through that process, LOL.

  • MrAdrian777 Mr. Adrian (@MrAdrian777) reported

    @hbomax your whole system is trash. Either fix your whole platform or go back to being @hbonow and @hbogo

  • fuzzyKB Karen Bruner (@fuzzyKB) reported

    @HBOMaxHelp My main problem: the app's behavior when I'm using the Chromecast is unpredictable. If I open the app midway through watching a show, sometimes it remembers it's casting, sometimes it doesn't. Also (continued)

  • rausda27 D_A_R (@rausda27) reported

    @HBOMaxHelp white bar fix soon please. This has been over a month.

  • AhYezzirReturns 245 DΛY𝐒 (@AhYezzirReturns) reported

    @MoultonHawk @Crossdive1 @hbomax "Fake wrestling"? So what is 'real wrestling'? But if that was your comeback to my 'moron' comment, then you need to grow up and actually learn to shoot. Because that was just awful. Embarrassing, really.

  • kathymfish Kathy Fischer (@kathymfish) reported

    @popculturedave @hbomax Same all day but we have had Comcast issues

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