HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Philadelphia, PA 3
Portland, OR 2
Buffalo, NY 2
Saint Paul, MN 2
Richmond, VA 2
Fort Worth, TX 2
Dallas, TX 2
Toledo, OH 2
Fort Myers, FL 2
St. Louis, MO 2
São Francisco do Sul, SC 1
Holden, ME 1
Aurora, IL 1
Chihuahua, CHH 1
Monroe, NY 1
San Jose, CA 1
London, England 1
Lakewood, NJ 1
Brewer, ME 1
Suzano, SP 1
Brasília, DF 1
Paris, Île-de-France 1
Lakeland, FL 1
Henrico County, VA 1
Farmville, VA 1
Angra dos Reis, RJ 1
Chesapeake, VA 1
Wheaton, IL 1
Green Bay, WI 1
Goiânia, GO 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • jewelsandwine Idontneedaname (@jewelsandwine) reported

    @Roku I'll offer some advice , tell @hbomax to fix their ******* app or I'm cancelling my subscription along with the other fed up with it.

  • Daniel_cg23 Daniel Cardenas (@Daniel_cg23) reported

    @hbomax @HBOMaxHelp Im trying to connect my TV and on the website hbomax/tvsignin it shows that the link is not working, I’ve been trying 5 days already and still nothing, what can we do?

  • issachxr issa , (@issachxr) reported

    @HBOMaxHelp hey i'm using an iphone xr. i've already tried deleting the app and downloading it again and logging out etc but now it won't even let me sign in

  • dkruel dkruel (@dkruel) reported

    @hbomax @HBOMaxHelp New subscriber here and within 2 days, my password and email were changed and I cannot access my account. I spoke to a rep on the phone and also in a chat and issue is still not resolved. Can you please help?

  • VSpoodle VSpoodle (@VSpoodle) reported

    @TheTaylorKnight @spacejammovie @hbomax The problem is an unknown name isn't as billable as Will Smith or Dwayne Johnson.

  • jenny_rauch Jenny Rauch (@jenny_rauch) reported

    Seriously tho why does the @hbomax app suck so hard? I keep having to reinstall it and it’s so slow and I just need Sesame Street!! Help me out, here!

  • LIFEMANAGEMINT Ryan Wolfson (@LIFEMANAGEMINT) reported

    @hbomax I have had an issue for over two weeks now & no one has resolved the issue. I have followed up via email but no response. Maybe my issue can finally be addressed & resolved?

  • onikasuterus walajuku evan's ⚡💗 CHRISNIKA #1 STAN (@onikasuterus) reported

    @HBOMaxHelp Please help, I've been waiting for Nicki Minaj's docuseries since NOVEMEBER!!! It's July, this is ridiculous!! Could you please tell if there is any upcoming news about the docuseries, (release date, upcoming trailers, etc.) Thank You.

  • scolesmckeown buffy1630 (@scolesmckeown) reported

    @jaymanji_ @hbomax hbo max is the WORST streaming platform.

  • BenjaminFitzCO SoloDolo (@BenjaminFitzCO) reported

    @spacejammovie @hbomax This is going to be so freaking terrible, good lord. Yikes.

  • jaymanji_ Mole Patrol Enthusiast (@jaymanji_) reported

    @scolesmckeown @hbomax literally it’s broken more times than i’ve been able to successfully use it and all i freakin want is to watch one show

  • thephillyprince KEEP IT REAL (@thephillyprince) reported

    If HBO max crash one more time @hbomax

  • Bob69Barker420 Bob Barker (@Bob69Barker420) reported

    @hbomax @generationonmax At first I associated "max original" with Cinemax. You guys have got some work to do on your branding

  • williansmith098 willian (@williansmith098) reported

    @CoralEBurke @hbomax I also have similar issue contacting support but nothing changed until my cousin recommend @rexxytech to me and he help me recover my hacked account back in 30mins. His an expert

  • MrsJaimeTessier Jaime Tessier (@MrsJaimeTessier) reported

    @HBOMaxHelp @missrrosenberg Are you seriously asking what’s wrong? If you are serious, then you have NOT been listening to your customers’ constant complaints about the app crashing and not playing content and not rewinding. Constant issue on so many platforms.

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