HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Madrid, Comunidad de Madrid | 3 |
| New York City, NY | 2 |
| Streamwood, IL | 2 |
| Portland, OR | 2 |
| Austin, TX | 2 |
| Valencia, Comunitat Valenciana | 2 |
| Grand Rapids, MI | 2 |
| Port Charlotte, FL | 1 |
| Brussels, Bruxelles-Capitale | 1 |
| Farmington Hills, MI | 1 |
| Fort Worth, TX | 1 |
| Phoenix, AZ | 1 |
| Oak Harbor, WA | 1 |
| Cincinnati, OH | 1 |
| Morata de Tajuña, Comunidad de Madrid | 1 |
| San Antonio, TX | 1 |
| Sydney, NSW | 1 |
| Teziutlan, PUE | 1 |
| Tallahassee, FL | 1 |
| Wayland, MA | 1 |
| Orléans, Centre-Val de Loire | 1 |
| La Mesa, CA | 1 |
| Columbus, OH | 1 |
| Cedar Creek, TX | 1 |
| Pensacola, FL | 1 |
| Pereira, Departamento de Risaralda | 1 |
| Naha, Okinawa | 1 |
| Lebanon, NJ | 1 |
| Santa Clara, CA | 1 |
| Olympia, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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birthday friday bless me cashapp $kiiingquando
(@kiiingquando) reported
@hbomax why is my hbo max not working on my TV
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Eric
(@SplodedChicken) reported
@hbomax Serious question, how am I supposed to find anything I actually want to watch IF THERE IS NO SEARCH FUNCTION IN YOUR ADDON!? Hulu won't search through your library, so I have to manually go through each one. Screw that. I'm unsubscribing. This service is TERRIBLE.
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Knepherbird
(@Knepherbird) reported
@HBOMaxHelp @haemaker Lol, I have the same issue about once a month.
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Arielle Beer
(@relbella) reported
@hbomax, got kicked out of our account after getting a weird email about a profile being deleted (no one in our family did). Now we can’t get back in using what we think the password is and don’t have access to the email that is our username. Can you help?
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notarobot
(@notarob98255627) reported
@HBOMaxHelp @freakyTAI This has been going on forr 4-6 months and at least three versions of your APP. Are you saying you can't fix it? HINT: There is at least a timer that needs to be adjusted.
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Charles Lutz
(@BeantownCharlie) reported
from
Seattle, Washington
@HBOMaxHelp why does your streaming service seem like the only one to have audio sync problems?
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Mr. World Tour ✈️
(@Qing__k) reported
All this money @hbomax has and they still have yet to fix the app 😒
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2000 hams
(@beanhowltony) reported
@HBOMaxHelp I have already talked with 3 different “customer service” people who said the problem can’t be fixed right now and that I can “find a new device” to try on but I’m not spending money on new tv specifically for HBO. You guys kept my money for the month but I have no service
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RicoGennero
(@RicoGennero) reported
@Bustinafatty @HBO @hbomax Maaaaan . No . Do NOT ruin something almost perfect . Think of a NEW great thing instead . Thats the problem today . Reboots . Everything is a remake . Why ? Almost No original thinking exists . The Wire is unique . Leave it alone .
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citizen janey
(@citizenjaney) reported
Hi @HBOMaxHelp -- my account was hacked, including an email and password change, and I cannot access it on Apple TV nor my laptop. Just called customer service and was told someone would get back to me within weeks or months. That's unacceptable. Can you help??
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X
(@FrXTLZ) reported
@citizenjaney @HBOMaxHelp Sorry about that. Hackers usually target people when paid to do so. @lisa_tlz0 on Instagram helped me out when I had a similar problem and support wasn’t really helpful look her up…
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2000 hams
(@beanhowltony) reported
@hbomax has the worst customer service. Nothing will play on my account and they said I can find a new device to watch on (buy a tv?) after admitting the problem is on there end. They are still keeping my money for the month even tho I haven’t had use for 2 weeks
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Adrian | 🎅⛄
(@horchatapapa) reported
@slimegxn @hbomax fix your damn *** app
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Martin Berumen
(@Phoenix_Archer_) reported
Hey @hbomax fix your app on @AppleTV it has been crashing for almost a week. #hbomax
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Craig Scott
(@CraigScott34) reported
@MoveAlong2021 @hbomax @AppleTV Same problem with Apple TV and HBO max. Fix the issue, HBO!!!
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