HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Washington, D.C., DC 2
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
Écully, Auvergne-Rhône-Alpes 1
El Pueblito, QUE 1
El Paso, TX 1
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Brandenburg an der Havel, Brandenburg 1
Sacramento, CA 1
Renton, WA 1
Santa Maria, CA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • MiikoHouse 𝕄 𝕚 𝕚 𝕜 𝕠 (@MiikoHouse) reported

    @HBOMaxHelp It works on every other device (iOS devices) but not on the tv where the stick is used. Is this an ongoing issue that has a trouble ticket assigned?

  • AnnaKagarakis Anna Kagarakis (@AnnaKagarakis) reported

    @Carly_Shay07 @hbomax Found out, that if you watch with closed captioning (which we do) it can cause the crash. So, turn off the captions let the show start running and THEN turn captions back on. Once we did that we got to watch. Let me tell you…straight 🔥🔥🔥🔥 Loved it!

  • mattaningram Mattan Ingram (@mattaningram) reported

    @HBOMaxHelp I found this article and did all of them with no difference in quality afterwards. I have over 300 Mb/s bandwidth and tried on multiple browsers. Either the 1080p is extremely compressed, or the service just isn't detecting the available bandwidth fast enough?

  • rnelson0 Rob Nelson (@rnelson0) reported

    @thejeffbyrnes @hbomax I had to call them, there was an issue with unlinking the email from the expired sub. Until then there weren’t any options to modify payment/subs.

  • deardrewdixon Drew Dixon (@deardrewdixon) reported

    Hi @HBOMaxHelp I’ve tried everything to troubleshoot the buffering on my @hbomax account so I can watch #HouseOfTheDragonHBO before the 24hr mute on a bunch of #GameOfThrones keywords expires on my Twitter TL. But no luck. Can you help me out before I get hit with a spoiler? Thx.

  • _vwake V (@_vwake) reported

    Yo @HBOMaxHelp the app keeps crashing every time I play @HouseofDragon. Fix up

  • Voldsgaard Claus D. Voldsgaard (@Voldsgaard) reported

    @HBOMaxHelp Can't stream house of dragon on tcl android TV please help

  • mattaningram Mattan Ingram (@mattaningram) reported

    @HBOMaxHelp Is there no way to tell what quality is being streamed at any given time? Also why doesn't the mouse disappear in fullscreen mode? Every single other streaming service hides the mouse cursor when you go to fullscreen.

  • Petty_Kane Zeke Cross’ Shocked Face (@Petty_Kane) reported

    @hbomax what is the fix for this GOT crash because I’m getting pissed atp

  • NJCaliboi NJCaliBoy ‘Tony’ (@NJCaliboi) reported

    @HBOMaxHelp The problem@was specific to HOTD cuz I was watching Abott Elementary with no problems but when I switched to HOTD it would play 5 seconds and kick me out-- I found others on different platforms here on twitter with the same issue. Thankfully it's working now

  • PaulWBrainerd Paul Brainerd (@PaulWBrainerd) reported

    @deardrewdixon @HBOMaxHelp @hbomax Drew…I can help but I need to know more information. Are you viewing it on a mobile device in your home or is this viewing from an Apple TV or Roku device?

  • dragonram7924 jesse o'malley (@dragonram7924) reported

    @HouseofDragon @hbomax All the servers went down as one. Credit for each day we can't access your servers

  • Karenfavgran Karen (@Karenfavgran) reported

    @BeeronB @hbomax Oh I don't have that problem since I subscribe to HBO and watched it on tv.

  • KonekoKuroo morgan ! 🌱🌿☘️ (@KonekoKuroo) reported

    @hbomax Shame on you guys for erasing hundreds of peoples' hard work for a tax write-off. This is why those piracy websites are so popular; Nobody wants to support you when you don't support the people that make you worth paying.

  • j0eytrribiani Kamila (@j0eytrribiani) reported

    @HouseofDragon @hbomax work

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