HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
San Jose, CA 2
Portland, OR 2
Paris, Île-de-France 2
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Queens, NY 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Washington, D.C., DC 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Berlin, Land Berlin 1
Brandenburg an der Havel, Brandenburg 1
Sacramento, CA 1
Renton, WA 1
Santa Maria, CA 1
Newark, DE 1
Mount Pleasant, SC 1
Montechiarugolo, Emilia-Romagna 1
Holly Ridge, NC 1
Racine, WI 1
St. Martin, Niederösterreich 1
Sherbrooke, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • darksasquatch18 Darksasquatch18 (@darksasquatch18) reported

    @HBOMaxHelp I would love to watch it put the ps4 error code that I send you in dms still happening on ps4 for me and alot of other ps4/ps5 users we can't watch any movies while that error keeps interrupting the movies and kicking us out of the app

  • lolaeleven Lacee Mehlberg (@lolaeleven) reported

    @HBOMaxHelp Every. Time. I attempt to play this-it brings be straight back to the screen😑. The 4th attempt brought up the "Unable to Play" error message. Thought the outage issue was resolved.😑

  • John82394241 John (@John82394241) reported

    @hbomax has a terrible app. Why do you keep disconnecting?

  • TheJacobHolt JacobHolt.exe (@TheJacobHolt) reported

    @hbomax @HBOMaxHelp I am going to cancel my subscription before my next payment of the native AppleTV player isn’t returned. The new player is awful.

  • CJTheArtist3 CJ_TheArtist (@CJTheArtist3) reported

    @TheConjuring @hbomax TBH this is the worst horror this year....same old drift just different characters...I mean where did the suspense went in thriller/horror movies.

  • RBurghardt Robert Burghardt (@RBurghardt) reported

    @hbomax my app on Roku crashes constantly. I can’t watch anything for more than 30 minutes maximum before the app crashes completely. No other app I have does this on Rocky. Please help!

  • fatdanny1 Danny McFarland (@fatdanny1) reported

    @hbomax You've got good shows but your app is the worst. I have to uninstall and reinstall every couple of days.

  • RhodesBailey Rhodes Bailey (@RhodesBailey) reported

    @hbomax why - for two nights in a row - will you play every show except for Hacks and the Michael Che show? (The only two we want to watch). It’s clearly an app issue and makes no sense.

  • SPBadNews Syd (@SPBadNews) reported

    This new @HBOMax update on @AppleTV is not good at all. Please fix it.

  • john_malone John Malone (@john_malone) reported

    @hbomax the updates you all made to the Apple TV app make it all but unusable. It is shockingly bad.

  • ErinJMT Erin is vaxxed *and* masked (@ErinJMT) reported

    Apparently this is a @Roku issue. Please @RokuSupport straighten this out. I can't watch anything on @hbomax on my TV.

  • PixelBoi71 Pixel Boi 7 (@PixelBoi71) reported

    @cartoonnetwork @hbomax Calling People For What Exactly? Another Awesome Show That’s Worthy Of Airing On Cartoon Network But You Guys Are Too Greedy To Do Something Good For Your Fans? There Are Plenty Of Shows That Should Air But You Guys Are BLIND To Not Even Realize What Your Doing! Terrible.

  • ReHarrisWrites 𝚁𝚎́ 𝙷𝚊𝚛𝚛𝚒𝚜 (@ReHarrisWrites) reported

    @hbomax Our HBO Max is paid up through HULU, but the New Conjuring movie won't play. The play button takes us to a screen that suggests we need to sign in again (did that, still can't start the movie) or suggests we need to change plans. What?!?!?!?!?

  • acunningtart mandy 🇺🇸 (@acunningtart) reported

    have you ever put on @hbomax and had it work because I haven’t

  • TheJacobHolt JacobHolt.exe (@TheJacobHolt) reported

    @hbomax I am going to cancel my subscription before my next payment if the AppleTV native player isn’t returned. The new custom player is unusable.

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