HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
San Jose, CA 2
Portland, OR 2
Paris, Île-de-France 2
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Washington, D.C., DC 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Berlin, Land Berlin 1
Brandenburg an der Havel, Brandenburg 1
Sacramento, CA 1
Renton, WA 1
Santa Maria, CA 1
Newark, DE 1
Mount Pleasant, SC 1
Montechiarugolo, Emilia-Romagna 1
Holly Ridge, NC 1
Racine, WI 1
St. Martin, Niederösterreich 1
Sherbrooke, QC 1
Innsbruck, Tirol 1
Crestview, FL 1
Gustavo Adolfo Madero, CDMX 1
Magdalena Contreras, CDMX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • dcperry DC Perry (@dcperry) reported

    @hbomax Subtitles are on every time I start a new episode on my Apple TV app. Impossible to get them to stay off. How do I fix this?

  • GoldeSummer 𝓐.𝓢. 🦋 (@GoldeSummer) reported

    @hbomax whyyyy am I getting an error to restart the app when playing the new @insecurehbo episode but I hear the show playing behind the error????No visual.

  • JaxonJackson5 Jaxon Jackson (@JaxonJackson5) reported

    @KingRichardFilm @hbomax Will Smith as richard williams is terrible casting

  • MashaylaNicolee Shayla ❣️ (@MashaylaNicolee) reported

    @hbomax idk what y’all going on but fix the new episode of Insecure 🥲

  • racecar910 Drex (@racecar910) reported

    @hbomax why are there so many problems with your app ? Would really like to watch Succession and Curb Your Enthusiasm, but once again nothing will play. Yours is the only streaming app of the 5 I have that is consistently problematic.

  • iamclayfool Clay Milstead (@iamclayfool) reported

    HEY!!! @Suddenlink and @hbomax !!!!! WTF??? FOUR DAYS!!!! FOUR DAYS!!! I have had no HBO Max that I pay for!!!! HBO's "help" docs don't HELP! Suddenlinks customer care just states "we are currently experiencing an issue with this" NO KIDDING? ! FIX it!! Call in the engineers!

  • Cynthesiz3r Unfriendly Black Hottie (@Cynthesiz3r) reported

    What’s the worst streaming service and why is it @hbomax ?

  • Shirin_Etego arcadia molinas (@Shirin_Etego) reported

    @succession @hbomax please help i get the wheel of death when i try to watch new episode. sos

  • CalixLeighReign Cālix Leigh-Reign (@CalixLeighReign) reported

    @HBOMaxHelp Roku, Firefox and Chrome. Doesn't work on any of those. I press play, it returns me to the dashboard

  • GarrettMurphC Garrett Civian (@GarrettMurphC) reported

    @hbomax Not working on HBO Max in Spain. Says the episode is available but then says “Title not available” when you try to play.

  • xGudrik Luca (@xGudrik) reported

    @HBOMaxHelp Hi again, yes I receveid two emails regarding "update account". Thank you so much for the help. I really appreciated it. :)

  • tcbower Toby Bower (@tcbower) reported

    @hbomax is the most expensive service with the worst user experience. Get your **** together.

  • AutisticAt4eist (Haunted) Castle: Long in the tooth and claw! (@AutisticAt4eist) reported

    @hbomax So. I know that I have been a LONG WAY from the only one to complain about there being no damned way to turn off autoplay when watching shows on your site. I am probably just the only one who's DONE WITH IT. You have until New Year's to fix this crap, or I'm out.

  • j0nnyr0y j0nnyr0y 😷 (@j0nnyr0y) reported

    @HBOMaxHelp On apple TV and on the app and everywhere I use the service I turn subtitles off and every next episode they are back on. Are you aware of this issue that many other people are having?

  • Dinambit R2S (@Dinambit) reported

    @hbomax batman beyond with problem in the subtitles season 1 episode 09. when i select the portuguese subtitle it doesn't appear, even with the option of subtitle in portuguese 🤨

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