HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
Portland, OR 2
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Washington, D.C., DC 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Brandenburg an der Havel, Brandenburg 1
Sacramento, CA 1
Renton, WA 1
Santa Maria, CA 1
Newark, DE 1
Mount Pleasant, SC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • the_dolly_tej the_dol_tej (@the_dolly_tej) reported

    @HBOMaxHelp DM-Ed. Also, I gave you the root cause :-). Your app has a glitch.

  • AmyKNelson Amy K. Nelson (@AmyKNelson) reported

    @HBOMaxHelp hi y’all. I have an AppleTv & the app won’t launch just keeps timing out and quitting. Is there a known issue? Thnx.

  • cruzinjax Crz Cntrl (@cruzinjax) reported

    @HBOMaxHelp please help. When I try to download an episode I get a service code: H-a020acc3-5c42-4944-f73e08f997772eba I’ve restarted the app on my phone, turned off and on my phone, redownloaded the app, and the problem is happening on my smart tv.

  • NewPatTwitty Grumpy Old 90s Guy (@NewPatTwitty) reported

    @hbomax just signed up and finding your phone app is unusable. Can you send me a link to get help?

  • pjesernig Paul Jesernig (@pjesernig) reported

    Hey @hbomax Babylon 5 has worse audio sync than the English dubbing in Squid Games. S2E8 was the worst so far.

  • dph525 Doug (@dph525) reported

    Hey @hbomax fix your dam @AppleTV app / every time i watch an episode of anything you turn subtitiles on … well documented problem and it’s annoying as hell

  • JaelABQ Terri & Sophie (@JaelABQ) reported

    @hbomax True, but me and mine can’t afford the crap you are pushing! And we know how to dial 911! Lord, how ridiculous this show is. I really tried to like it, but so far it is sadly passing literally all of us by. We live and work to feed, house and shelter. That fantasy is gone.

  • Alisha_mst Growing Everyday 👑✨ (@Alisha_mst) reported

    @hbomax please fix your app. All my movies are playing in Spanish and it won’t work on my TV, phone or PlayStation. I also got an ad and I pay 14.99 🤨

  • brownstown1217 Eddie Everhart (@brownstown1217) reported

    @HBOMaxHelp can you please help me with an issue? The app on my Samsung Smart TV says it needs to update, but I have no option to do this.

  • rotothelow Rotothelow (@rotothelow) reported

    @cell_0801 Hbo max is the worst smart app ever mad @hbomax

  • slevinkalevera James Saville (@slevinkalevera) reported

    @HBOMaxHelp No, no. I have issues with CC, but that's not what the OP was about. OP was about double click for fullscreen.

  • echant1 Eric C (@echant1) reported

    @CLangford1 @hbomax @HBOMaxHelp Yup having the same issue even after the "troubleshooting"

  • Cjh101785 Cameron Hammon (@Cjh101785) reported

    @KaylaRD1722 @hbomax It was spoiled for me as well. I still watched just to see. It was terrible.

  • clarissafrombr Clarissa (@clarissafrombr) reported

    @hbomax why does your app crash every single time? It’s so frustrating! And don’t say it’s my internet because this doesn’t happen with Netflix, YouTube, Prime Video, Showtime, none of the others!

  • hairvolutionsIG hairvolutions (@hairvolutionsIG) reported

    I just watched @AndJustLikeThat on @hbomax and I am completely heart broken 💔😩 I Wasn’t ready

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