HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Paris, Île-de-France | 2 |
| Washington, D.C., DC | 2 |
| Berlin, Land Berlin | 2 |
| Queens, NY | 2 |
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Stuart, FL | 1 |
| Rowlett, TX | 1 |
| Aurora, CO | 1 |
| Écully, Auvergne-Rhône-Alpes | 1 |
| El Pueblito, QUE | 1 |
| El Paso, TX | 1 |
| Lexington, NC | 1 |
| Philadelphia, PA | 1 |
| Groß-Umstadt, Hessen | 1 |
| Hamburg, HH | 1 |
| Pittsburgh, PA | 1 |
| Rochester, MN | 1 |
| Guayaquil, Provincia del Guayas | 1 |
| Abtsgmünd, Baden-Württemberg Region | 1 |
| Utrecht, ut | 1 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
| Hickory, NC | 1 |
| Lagoa da Prata, MG | 1 |
| Bridgeport, CT | 1 |
| Perry, GA | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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BMCNYC
(@BMCNYC1) reported
@HBOMaxHelp It would seem I spoke to soon. If I leave the app (not closing it) and come back the video is gone. Clearing storage and cache doesn't fix it. App version 50.25.0.239, Android version 10, build, phone model TA-1223.
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Sandii_targaryen227
(@sandra06862161) reported
@hbomax Fix it or get cancelled !!!!
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Ross Farley
(@ross_farley) reported
@HBO @hbomax You bastards ... you release one episode a week then crash
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Chris
(@cfiats) reported
@hbomax any ETA on fixing this issue?
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Denise Bolton @🏠
(@Neicy_B74) reported
@hbomax It's stilllllll not working!!!!!
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Topher Note
(@TopherNote) reported
@christoph7809 @michaelschwab13 @hbomax Never had an issue with Hulu
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Guille
(@vivaelfulb0l) reported
@HBOMaxHelp I want a refund, your app for Apple TV is awful.
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BeKindRewind515
(@BeKindRewind515) reported
My HBO Max account got hacked, I’ve been locked out and can’t get back in. Cool guys. Looking at Reddit, this seems to happen quite a bit. Help me out @HBOMaxHelp ?
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Travis
(@travisjohnson) reported
@dietsch @hbomax Are you having a problem watching too? Is it systemwide?
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✌🏽Kelly🌊
(@Kellymatthews77) reported
@daisysingz @hbomax Still not working for me. I’m afraid of spoilers so I don’t want to check trending stuff on it but dang- I just want the app to work. Ugh.
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Ashleigh
(@ashhh_14) reported
@HBOMaxHelp All* not some and how do you plan to make it up to the customers? The most expensive streaming service I pay for and the worst app
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Emma
(@eegreen) reported
0/10 experience every time with the @hbomax app. I’ve never had an app crash this bad
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Bickrider Ditch
(@CryptoJewGold1) reported
@HBOMaxHelp @Onthebeach205 Worst thing to happen to you since the end of the Sopranos finale.
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Franky
(@SirFrancistweet) reported
@hbomax HELLO?! CAN'T CRASH NOW. WHO DUNNIT?!?!?!?!?!
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Can't look away
(@marcahertz) reported
@hbomax An unknown problem occurred. Please contact your TV provider.
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