HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Austin, TX 3
Portland, OR 3
Brooklyn, NY 3
New York City, NY 2
Colorado Springs, CO 2
Corpus Christi, TX 2
Valencia, Comunitat Valenciana 2
Grand Rapids, MI 2
Göteborg, Västra Götalands län 2
Chicago, IL 2
Westminster, MA 2
Minot, ND 1
Ashburn, VA 1
Charleston, SC 1
Forest City, NC 1
Bay City, MI 1
Omaha, NE 1
Las Vegas, NV 1
Endicott, NY 1
Fairfield, CT 1
Charlottesville, VA 1
Middleburg, FL 1
League City, TX 1
Oxnard, CA 1
Santa Ynez, CA 1
Boston, MA 1
Belmar, NJ 1
Vero Beach, FL 1
Cranford, NJ 1
Bridgeton, NJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • THJive THJiv(e) (@THJive) reported

    @HBOMaxHelp "oops press restart" forever, no matter how many times I exit and restart the app. What gives, how can I get help?

  • chenreaction Mike Chen (@chenreaction) reported

    @HBOMaxHelp Samsung tv app is the issue. Works fine on phone. This is inexcusable customer experience for a premium streamer.

  • 4ourLifer5 UnoDosTr3y (@4ourLifer5) reported

    @MisterAquaman @hbomax They would work better in a special forces spinoff.

  • TbtTold TBT - Truth Be Told (@TbtTold) reported

    @MKMovie @hbomax This movie was so Gawd Awful! Worse than Annihilation. The writer could not get the story or the characters right! Some terrible actors in this film too. Dragon Marks? Seriously? Get the F outta here! Sonya and Mileena were really horrible. 95' at least did it right!

  • capt_s1arbuck LV raiders have been cursed by unlv (@capt_s1arbuck) reported

    @hbomax how come when I try to stream your app to a cromecast device it never shows up on a list? You need to fix your app

  • sluttyapstrophe Andrew Nolan (@sluttyapstrophe) reported

    @HBOMaxHelp It’s a week later. The white line is still on the right side of the screen. How is this hard? How can you not fix this? I love your service mostly, but this is embarrassing.

  • Yuenglinglove Rob32182 (@Yuenglinglove) reported

    @hbomax HBO max, where you can't help but pay attention to the weird *** white line on the side of my samsung tv.

  • DamienAZ Damien (@DamienAZ) reported

    @hbomax you guys have been well Ware of the white line in your app on Samsung tvs for a very long time now. Why haven't you fixed the problem???

  • MrVinceRocha Vince Rocha (@MrVinceRocha) reported

    @CNET @verge can you do a story on why volume for movies on @hbomax is terrible across devices. I have to double or triple the volume levels and still use subtitles compared to all other streaming apps.

  • Sirjury7 Sef (@Sirjury7) reported

    @hbomax the account I was associated with ended (Spectrum)... Tried to enter my email and it kept causing issues. The frustration made me not re sign up for HBO max, and instead just see what's on Netflix. Good job guys 👍

  • thedief Beck Diefenbach (@thedief) reported

    Latgest discrepancy between quality of content and quality of app has to go to @hbomax

  • goodxgrief KANØ (@goodxgrief) reported

    @merschplaysbass @HBOMaxHelp I'm sure your TV has a setting to fix the problem.

  • KrisWD40 $KRIS (@KrisWD40) reported

    Any idea how to fix this @hbomax? I see zero options in my tv (it uses the resolution of the app) and zero options in HBO Max relating to screen resolution or scaling.

  • THJive THJiv(e) (@THJive) reported

    @funkninja @HBOMaxHelp I'm having this exact same problem. Paying subscription money for a service that doesn't work, it's not just one show it's all of them. Everything else but HBOmax works

  • richarderuiz Richard Ruiz (@richarderuiz) reported

    @HBOMaxHelp @KillaRoy22 Same issue. Samsung Q80T

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