HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
San Jose, CA 2
Portland, OR 2
Paris, Île-de-France 2
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Queens, NY 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Washington, D.C., DC 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Berlin, Land Berlin 1
Brandenburg an der Havel, Brandenburg 1
Sacramento, CA 1
Renton, WA 1
Santa Maria, CA 1
Newark, DE 1
Mount Pleasant, SC 1
Montechiarugolo, Emilia-Romagna 1
Holly Ridge, NC 1
Racine, WI 1
St. Martin, Niederösterreich 1
Sherbrooke, QC 1
Innsbruck, Tirol 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • NaviNabob NaviNabob (@NaviNabob) reported

    @hbomax After cancelling Westworld without giving it a conclusion I'm done with HBOMax. I was already on the fence, but this did it for me. Just one awful decision after another.

  • AuntCindytoyou ‘Dark’ Blonde Democrat 🇺🇸🏳️‍🌈🏴‍☠️🇺🇦 (@AuntCindytoyou) reported

    @HBOMaxHelp Been a week since I’ve reached out for help with the broken Sign In Using A Provider link. I recve emails with a case # saying you haven’t heard from me and yet I REPLY WITH all the details of the issue…over and over. HOW DO I FIND A REAL HUMAN to help? Thanks!

  • Refracture_ Steve M Is Pro-Abortion (@Refracture_) reported

    @Simply_Rabbi @hbomax It's through my Xfinity box. But I don't have problems with watching any other apps.

  • Simply_Rabbi ЯΛBBI🇺🇦PΣЯFΣᄃƬΣD (@Simply_Rabbi) reported

    @Refracture_ @hbomax Not having problems with other apps doesn’t mean HBO did good QA on the app for the box that your Xfinity service area uses. Cable companies are remarkable inconsistent when it comes to equip., and it’s hard to truly debug these apps across so many platforms and sub-platforms.

  • _DiegoAlexis Diego 🏟⚽️🇨🇱 (@_DiegoAlexis) reported from Reisterstown, Maryland

    @HBOMaxHelp hello. You can help me please. I have a question. Why can't I see Back to the Future on the @HBOMaxLA platform?

  • PassableGhost Dr. John Edward Martin (@PassableGhost) reported

    @DCTitans @hbomax Why is this show just endlessly obsessed with daddy issues? That seems to be the only story arc that the writers can come up with through four seasons!

  • Ferg4Eva TurdFerg4Eva (@Ferg4Eva) reported

    @HBO @hbomax Awful decision re westworld

  • JustBrian___ Lyin’ Brian🥋 (@JustBrian___) reported

    @HBOMaxHelp its been weeks since i could use your app on iOS. Won’t let me sign in with provider. FIX IT! Next month you’ll be wanting to go up on the $. FIX IT!!!

  • Yvonn_Morgan YvonneMorgan (@Yvonn_Morgan) reported

    @HBO @hbomax Who will help me with advice?

  • yeeisme Jon Yee (@yeeisme) reported

    @DCTitans @hbomax I just watched the first ep and so I guess secret identities no longer matter in this version of the DC Universe? Also the fight scene was Taken levels of terrible. More cuts don't equal a better fight scene. And the paint can hit, wow not even close! You are proud of this?

  • JeffroGee My Name Is JEFF (@JeffroGee) reported

    @hoardergamer @hbomax So awful. Terrible decisions since Discovery took over. What a mess.

  • davidcaryhart Slowly Boiled Frog (@davidcaryhart) reported

    @hbomax The last Android TV update is an unqualified disaster and there is no developer contact at the app store. Whoever tinkered with the app has introduced so much latency that it is unusable. Are you TRYING to lose subscribers?

  • LukeGriffiths18 Luke Griffiths (@LukeGriffiths18) reported

    @ChampagnePere_ @TheLastofUsHBO @hbomax Oh mate its complete dog ****. Everything they set up in the first comes to nothing and doesn’t land. Its great playing as Ellie again but everyone else just don’t act as themselves. Also you play as the villain for half the game which can work but just doesn’t in this.

  • DogeKing86 DogeKing (@DogeKing86) reported

    @Reddsaidit @hbomax Awful. Turned it off after 8 minutes. Too many “N****” and for what? Doesn’t make you funnier

  • elketer El Keter (@elketer) reported

    @hbomax I read your "streaming czar" JB Perrette wants to raise prices when you combine with Discovery+. YOUR SUBSCRIBERS DON'T WANT DISCOVERY+. We don't need a combined service. WE don't want their terrible programming. We certainly don't want to pay more for it.

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