HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
San Jose, CA 2
Portland, OR 2
Paris, Île-de-France 2
Seattle, WA 2
Zapopan, JAL 2
Buffalo, NY 2
Holly Ridge, NC 1
Racine, WI 1
St. Martin, Niederösterreich 1
Sherbrooke, QC 1
Innsbruck, Tirol 1
Crestview, FL 1
Gustavo Adolfo Madero, CDMX 1
Magdalena Contreras, CDMX 1
Chandler, AZ 1
Córdoba, VER 1
Poza Rica de Hidalgo, VER 1
Kingwood, TX 1
Juárez, CHH 1
Carmel, IN 1
Smithton, MO 1
Iztapalapa, CDMX 1
Ciudad de Villa de Álvarez, COL 1
Holland, MI 1
Santa Barbara, CA 1
Beijing, Beijing Shi 1
Tlalnepantla, MEX 1
Albany, NY 1
Puyallup, WA 1
Montgomery, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • alexanderognes Alex Fokken (@alexanderognes) reported

    @hbomax @HBO Please fix Gomorrah subtitles, pls

  • 777elysium lostinlimbo (@777elysium) reported

    @hbomax will you guys fix your app. I can’t change my place in a movie without it freezing it it will just keep moving on its own.

  • GarrettMImeson Garrett M. Imeson (@GarrettMImeson) reported

    @HBOMaxHelp on my @Xfinity app and get a "Title Not Available" option on the Friends reunion. Did a system refresh on the cable box. Not sure how else I could fix it. Also seems to have broken the main Friends series...

  • birdy12320 birdy123 (@birdy12320) reported

    @hbomax How can you tell a good brand? If they help you out when you're having trouble with your account. I haven't been able to play titles for over a week even tho i'm paying for an acct. and there's no customer service

  • JamminJason77 jammin_jason77 (@JamminJason77) reported

    @KristenAshly @hbomax Mine freezes up when I am scrolling through the menus. I usually have to do a system restart on the Roku. I'm actually to the point where I do a system restart before I even open up HBO Max. This seems to help a bit.

  • RizzisimaClara Clara Rizzo (@RizzisimaClara) reported

    How do I watch Exterminate All the Brutes in France? Does @hbomax only work in the US? @HBO #raoulpeck #exterminateallthebrutes

  • ybethmarin ∆• (@ybethmarin) reported

    Getting tired of @hbomax having trouble playing any video I try to play. I don’t wanna “try again later”. I wanna watch it now.

  • FearlessFrank4 Fearless Frank (@FearlessFrank4) reported

    @nyrhtakaram @hbomax It’s like that for everyone! Worst app ever

  • MDR3M ♚ (@MDR3M) reported

    @HBO @hbomax The worst show!! I only watched it because I liked the older version. I couldn't even finish the episode in this newer one.

  • hackzone22 HACK HELP CENTER (@hackzone22) reported

    @SERGI_J @hbomax Send me a DM I can help you recover back your hacked account

  • petemosq Pete Mosq (@petemosq) reported

    @KristenAshly @hbomax Might be an issue with the player/connection

  • JabinRight E CryptoHodl'er (@JabinRight) reported

    @HBOMaxHelp Please fix the HBO Max on PS5 the app is so useless. Constantly freezing, you can't fast forward, so if you exit out the movie you're forced to watch it from the beginning. The entire app needs to be rebuilt for console entirely. I am desperate for this.

  • LAPharmer el yob (@LAPharmer) reported

    @hbomax the close-captioning on Gomorrah S4 Ep7 is not operating. Hated listening to the English dub which was my only option. Please fix for the other fans.

  • bmikeyp Mike Peterson (@bmikeyp) reported

    Is anybody else having issues with closed captions on @hbomax since last night's kerfuffle?

  • brazbabe Brazbabe (@brazbabe) reported

    @hbomax you are still broken 24hrs later... Can you please fix it??

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