HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:


hbo-max Hero Image

HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bogotá, Distrito Capital de Bogotá 6
São Paulo, SP 4
Madrid, Comunidad de Madrid 3
Medellín, Departamento de Antioquia 3
Quito, Provincia de Pichincha 3
Arlington, VA 3
Orlando, FL 3
Zapopan, JAL 2
Rio de Janeiro, RJ 2
Brussels, Bruxelles-Capitale 2
Guayaquil, Provincia del Guayas 2
Philadelphia, PA 2
Maringá, PR 2
Campinas, SP 2
Toluca, MEX 2
Oklahoma City, OK 2
Barcelona, Catalunya 2
Ciudad Apodaca, NLE 1
Charleroi, Wallonia 1
Johnson City, TN 1
Monroe Township, NJ 1
Aguascalientes, AGU 1
Freeport, NY 1
Arnedo, La Rioja 1
Manaus, AM 1
Goiânia, GO 1
Ixelles, Bruxelles-Capitale 1
Salt Lake City, UT 1
Le Tampon, Réunion 1
Brasília, DF 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • drahcir_rahl rahlzle dazzle 🇺🇦 (@drahcir_rahl) reported

    Hey @hbomax fix the damn app for Roku based systems. If you pause while watching something and get distracted long enough for the screen saver to take over your app jumps to near the end of the show.

  • marcel__mendes Marcel Mendes Filho (@marcel__mendes) reported

    @HBOMaxHelp Running latest iOS version on latest iPhone model 13 Pro Max over a 150Mbps fiber connection through a 5Ghz wifi connection. Other streaming apps work fast and flawlessly. HBO Max takes forever to load home screen. Reinstalled the app and the poor user experience keeps happening.

  • leskaulitz les (@leskaulitz) reported

    @hbomax are ya’ll down? Your sign in won’t work on ANYTHING 😭

  • mbarclay30 BarcLays Classic (@mbarclay30) reported

    @HBOMaxHelp It's not an HBO max issue. It's the optimum app. Since they took over suddenlink It's not possible to log in, which in turn I can't log in with provider when prompted. Case # ERAM274400000040

  • tompacyk Tom Pacyk (@tompacyk) reported

    The @hbomax app is comically terrible for offline viewing. Had a lot of episodes fully downloaded, ready to watch and half of them wouldn’t play while mid-flight. Re-downloaded a couple during a layover (5G mmWave FTW!) and one that did work on flight 1 wouldn’t play on flight 2.

  • mfarhaniqbal33 Farhan Iqbal (@mfarhaniqbal33) reported

    @hbomax should consider remaking Season 8 with the storyline being created by @GRRMspeaking. Even on second viewing of Season 8 it looks terrible from writing perspective! It is a shame that #HBO would allow such a horrifying ending to a beautiful show

  • ccourter Carrie Courter 🌊 🇺🇸🇺🇦 (@ccourter) reported

    @HBOMaxHelp on my Roku tv, I have auto play turned off. Yet yesterday it turned back on. So I turned it back off. If I exit the app, it reverts back to on. Please fix this. I want to turn it to off and it stay to off like it has all this time.

  • MassacreOfAnts ChЯistopheЯ (@MassacreOfAnts) reported

    Yeah. So ******* cool. I can’t even play @CallofDuty cause it just kicks me off the servers every time I load up. Now I can’t watch @hbomax cause the app just kicks me off it due to an error. So **** everything

  • h4nmarie Han. (@h4nmarie) reported

    @HBOMaxHelp Appreciate the reply. I'm not even getting an error message, which makes it hard to troubleshoot. I just select the app and it opens the HBO Max screen and hangs. I will do an uninstall/reinstall when I get a chance, but I tried everything else on that list before my 1st tweet.

  • bobbybennn007 Actor Robert Benn (@bobbybennn007) reported from King of Prussia, Pennsylvania

    I want to announce this here.... due to the cancelation of the #Batgirl project I will no longer support @wbpictures @hbomax @HBO I will cancel my subscription as of now. Actors hard earned time and work will not be recognized because you wanted to save money.

  • Reaton1984 Ryan 'Reat' Eaton (@Reaton1984) reported

    @HBOMaxHelp I'll do this again. I did these steps a while back and it worked so it should work again. Thanks.

  • SueBookByBook Sue Jackson (@SueBookByBook) reported

    Heard @hbomax cancelled Time Traveler’s Wife! NOOOOO!!! We’re on episode 4 and loving it. Loved the book too but the movie adaptation was awful. This series got it RIGHT - the warmth, the humor, the casting. Outstanding! We want to see the rest! Reconsider HBO! Or maybe @netflix?

  • Lookingup52 Lookingup52 (@Lookingup52) reported

    @hbomax Did not like last season at all. Very dark. No humor. Bad. Rest of series was great but this last season horrible! Depressing. Awful.

  • ccourter Carrie Courter 🌊 🇺🇸🇺🇦 (@ccourter) reported

    @drahcir_rahl @hbomax My issue is my auto play, which has been set to off, suddenly started reverting to on yesterday morning.

  • peach_bombshell 💋 (@peach_bombshell) reported

    @hbomax The sheriff or maybe the sheriff has a twin brother (so they can pull another “what if twins run in the family”)- or all the boyfriends, since A seems to quite help the girl by killing their bullies (Karen, Tyler, the janitor that was checking Faran out)

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