HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Madrid, Comunidad de Madrid | 3 |
| São Paulo, SP | 3 |
| Chicago, IL | 2 |
| Atlanta, GA | 2 |
| Denver, CO | 2 |
| Bogotá, Distrito Capital de Bogotá | 2 |
| San Luis Potosí, SLP | 1 |
| Pittsburgh, PA | 1 |
| Valladolid, Castilla y León | 1 |
| Sidney, NY | 1 |
| Vesoul, Bourgogne-Franche-Comté | 1 |
| León, Castilla y León | 1 |
| Beverly Hills, FL | 1 |
| Lapa, PR | 1 |
| João Pessoa, PB | 1 |
| Ribeirão das Neves, MG | 1 |
| San José del Cabo, BCS | 1 |
| La Paz, BCS | 1 |
| Richland, WA | 1 |
| Fishers, IN | 1 |
| Chatham, NY | 1 |
| Rio de Janeiro, RJ | 1 |
| Wasilla, AK | 1 |
| San Juan del Puerto, Andalucía | 1 |
| Stone Mountain, GA | 1 |
| Guadalajara, JAL | 1 |
| Oswego, NY | 1 |
| Sherbrooke, QC | 1 |
| Billerica, MA | 1 |
| Brooklyn, NY | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Zaahut
(@sexistlemon) reported
While everyone else is dunking on @hbomax, it takes MINUTES to load the next episode on its PS4 **** *** app. The more episodes you let autoplay, the further off the captions get, and the longer it takes to load between eps. Even the menu takes forever to load. Fix your ****!!!!!
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Emily H
(@uxemily) reported
@HBOMaxHelp I just got an email saying “Your HBO Max account info has been updated” but I didn’t make updates. Chat support has a 45 minute wait. Can you help sooner? Don’t want my account to be compromised.
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New Maryland Voter
(@RandolphHillsMD) reported
Ummmm when did @amazon #firestick SUCK at fast forward/rewind?!?!?! Can’t do it on @hbomax. I realize this isn’t an important problem. But I feel like something was addressed 30 years ago.
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Rachael Murray
(@Rachael_Murray) reported
Ok my imagination or has @hbomax app been AWFUL lately?
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Olivia_James
(@Olie_James1976) reported
@daryck @hbomax Dm me For help with recovering your hacked account
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Marc
(@GDoc2001) reported
@Squirrel1110 @intheheights @hbomax Nothing to do with the quality of the film, it's just that there was a time in the 1950's and 60's when Broadway musicals that were turned into movies really dominated. The last Bway movie-musical I can think of that did that was Chicago, and that was almost 20 years ago.
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TheRealMattC
(@TheRealMattC) reported
@porcelain72 @HBOMaxHelp Apparently it's a PlayStation issue since the last update.
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Stephen N. Parker
(@PeterNStrange) reported
@HBOMaxHelp Tried, still have the problem.
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Dhool
(@Dhool37284048) reported
@jesstweetss @HBOMaxHelp I had the same kind of issues with my account earlier today but I got it fixed by this guy on instagram he is fast and reliable,I think you should contact him on instagram @Cybertoolz052
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Tyler Waltz
(@WaltzTyler) reported
@HBOMaxHelp @murderxbryan The app crashes constantly on my devices: iPhone 12, desktop, 4K TV... entire. I constantly have to restart due to error messages.
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That Guy Frankie!
(@ChiHockey83) reported
@HBOMaxHelp WTF!! All weekend the app doesn’t work with xfinity! I’ve logged out and back in a million times! What is going on!!!!
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Anna Two Shoes
(@smanagersimmons) reported
What if we all just stopped paying for our @HBOMax subscriptions until they fix the app? Just a thought.
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paige christina
(@honestlypaige) reported
from
Clinton Township, Michigan
Dude @hbomax fix your god awful app.
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Chris Neuman
(@chrisneuman) reported
Hey @hbomax someone hacked my account and your online help center is bullshit. I need this resolved now!
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TheRealMattC
(@TheRealMattC) reported
Really LOVE a constant "Oops Something Went Wrong" error code on my PlayStation @HBOMaxHelp
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