HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
El Pueblito, QUE 1
El Paso, TX 1
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Washington, D.C., DC 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Brandenburg an der Havel, Brandenburg 1
Sacramento, CA 1
Renton, WA 1
Santa Maria, CA 1
Newark, DE 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • mkcmbm3050 mkcmbm3050 (@mkcmbm3050) reported

    @hbomax Your app is terrible. Why do I pay for the service each month when it doesn’t work half the time?

  • faroutspacetick Jason B (@faroutspacetick) reported

    @hbomax The PS4 app keeps giving us Service Code errors ever since it updated this morning.

  • FredDouglasV X (@FredDouglasV) reported

    @HBOMaxHelp I could not recommend this app to anyone. Most broken, inattentive app ever made. These companies take all your money and don’t even provide refunds for the service you didn’t get. Canceling HBO max for a 3rd and final time. Joke service.

  • n1ckam Nick (@n1ckam) reported

    @HBOMaxHelp whatever you’ve done to your Apple TV app can you undo it? You’ve taken a mediocre app and somehow made it awful. The inshow controls are useless now. Also your parental controls have always sucked and still do. Check out Netflix app if you want some tips. @hbomax

  • StaciMonahan Staci Delesandri-Monahan (@StaciMonahan) reported

    @HBOMaxHelp @hbomax this subtitle issue halfway through @GomorrahSeries really??? How did you miss such an important feature? The dubbing is soooo bad. Not watching until it’s fixed so back to Netflix we go - call them and ask how they do it

  • JcGtrz JC Gtrz (@JcGtrz) reported

    @madebygoogle Thanks but I think this is an @hbomax issue, it's the only app that crashes.

  • StayinTruuuuu Trey Niter (@StayinTruuuuu) reported

    @hbomax y’all gotta fix y’alls app! Crashes every time I try to watch something...

  • Joie_de_Vivre__ Joy M ⭐ 🗽#BLM (@Joie_de_Vivre__) reported

    @hbomax Except you can't turn off autoplay and you miss the tag of every episode because the next one starts too soon and cuts it off. Fix it.

  • badeen Jonathan Badeen (@badeen) reported

    Did @hbomax just hire a slew of new people and let them go hog wild on the Apple TV app? So many bugs and issues seem to have cropped up lately.

  • Burrows2018 Claude Burrows (@Burrows2018) reported

    @HBOMaxHelp crashed 4 straight times on roku, is their an issue?

  • GayTrapJew Jew (@GayTrapJew) reported

    @hbomax y’all my favorite streaming service but this error every 10 minutes **** is annoying fix it before I come piss on your servers and **** one of your engineers

  • dollie63 Dallana (@dollie63) reported

    Hey @hbomax who does your subtitles. I have seen so many spelling errors. And as a person who earned how to read and write off of subtitles, it's confusing me...

  • brianmazzeo6 brian mazzeo (@brianmazzeo6) reported

    @HBOMaxHelp Gomorrah season 4 ep7 - subtitles not working. Tried on laptop and Roku. On Roku, go to screen to select language, and “English” appears then disappears instantly. Help?

  • badeen Jonathan Badeen (@badeen) reported

    @davemark @hbomax That was actually one of my many issues. I couldn’t press the skip button.

  • BelialAran Belial Aran 🏳️‍🌈 (@BelialAran) reported

    @hbomax I love the service, but your app is terrible. The user interface could use quality of life improvements (being able to restart from the beginning). Also, it’s been glitchy lately.

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