HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Riverside, CA | 2 |
| San Jose, CA | 2 |
| Portland, OR | 2 |
| Paris, Île-de-France | 2 |
| Abtsgmünd, Baden-Württemberg Region | 1 |
| Utrecht, ut | 1 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Queens, NY | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
| Washington, D.C., DC | 1 |
| Hickory, NC | 1 |
| Lagoa da Prata, MG | 1 |
| Bridgeport, CT | 1 |
| Perry, GA | 1 |
| Berlin, Land Berlin | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Sacramento, CA | 1 |
| Renton, WA | 1 |
| Santa Maria, CA | 1 |
| Newark, DE | 1 |
| Mount Pleasant, SC | 1 |
| Montechiarugolo, Emilia-Romagna | 1 |
| Holly Ridge, NC | 1 |
| Racine, WI | 1 |
| St. Martin, Niederösterreich | 1 |
| Sherbrooke, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Dale Brown
(@filmdale2017) reported
@hbomax you rewind fast forward mechanisms update sucks. Please fix this.
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SmurfSyndrome
(@SmurfSyndrome) reported
@hbomax well it would be nice to use hbo max but it's not working on the playstation and when it does i get a crappy blurry picture throughout. the worst being that it freezes completely so i have to be using my laptop since my smart tv doesn't have your app .....
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Eric Brown
(@browne782002) reported
@hbomax I am getting Error Code H-9bf91454-0a21-4710-d251-a00d3fd2ac5a when i attempt to sign in. Is there something I need to do on my end to get HBOMax to work again. We had a storm last week and hasn't worked since then.
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Samantha Stallard
(@SJStallard) reported
To the @hbomax intern: I once panicked in a GIANT client meeting early in my career. Instead of powering on, I logged off and had an anxiety attack at my desk. One problem - I was the meeting host and kicked off the other 50+ people on the call. Don't let one oops ruin you.
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Carter Bastian
(@BReeZy____B) reported
@HBOMaxHelp why does HBO buffer when I open a new tab? I've watched curb your enthusiasm like 6 times all the way through. I like to have it on in the background while I do other stuff. This new "feature" is a deal-breaker
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Hilary on the Block
(@hilgoldstein) reported
Dear @hbomax people pause their stream. Every time I pause to, like, take a ****, I have to restart my program. C'mon, man! Fix yo ****!
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Susan
(@LADYXSUEBEE) reported
@BittnerAmy @HBOMaxHelp I was having trouble w/this show too on xfinity flex. Finally got it to work for one episode but not loading again trying to watch another. I restarted the app when the error screen came up but it's still having problems. I miss having it on cable cuz I never had issues then
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***** J Dub
(@WillyJDub1) reported
@HBOMaxHelp I consistently have trouble watching anything on hbomax. Friends of mine say they "power through" the constant hiccups when viewing, yet still agree hbomax has issues. I'm not experiencing these frequent troubles with other streaming services. Very unfortunate.
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Christian 🗡️👑🐝
(@PCSmith72) reported
One day I'm going to launch the @hbomax app and it's gonna work on the first try and I'm going to die.
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Benny_Boomer
(@Benny_Boomer) reported
@TheRapNerdJso Makes sense at least they can post their shows in higher quality compared to @hbomax ****** “4K”
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loving me for me
(@KimCooper51) reported
@TexyLefty @PTini_ @hbomax Let me know if you have any other problems
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Sean Mitchell
(@mitchesm7) reported
@HBOMaxHelp AppleTV. Videos from every other app work fine.
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Junk Archer
(@keekzzzzzz) reported
@hbomax does your app ever work?
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José Vela Jr.
(@josevelajr) reported
@hilgoldstein @hbomax I have persistent crashing issues and bugs like this. It sucks.
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16, the second
(@allanson16) reported
If only @hbomax had a better UI and good recommendations from its vast library, it could be the biggest streaming service. But all they do is nonsense!! They add the good stuff but you can’t find nothing!! Terrible!!
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