HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Philadelphia, PA | 2 |
| Los Angeles, CA | 2 |
| Fort Myers, FL | 2 |
| St. Louis, MO | 2 |
| Béthune, Hauts-de-France | 1 |
| Denton, TX | 1 |
| Richmond, VA | 1 |
| Danville, CA | 1 |
| Sherbrooke, QC | 1 |
| Salem, WI | 1 |
| Allentown, NJ | 1 |
| Solidaridad, ROO | 1 |
| Macungie, PA | 1 |
| Jiutepec, MOR | 1 |
| Madrid, Comunidad de Madrid | 1 |
| East Lansing, MI | 1 |
| Bangkok, Bangkok | 1 |
| Bogotá, Distrito Capital de Bogotá | 1 |
| Ciudad Nezahualcoyotl, MEX | 1 |
| Urbandale, IA | 1 |
| Verona, WI | 1 |
| Salt Lake City, UT | 1 |
| Irvington, NJ | 1 |
| Hudson, OH | 1 |
| Denver, CO | 1 |
| Lima, Provincia de Lima | 1 |
| Boise, ID | 1 |
| Milwaukee, WI | 1 |
| Saint Paul, MN | 1 |
| Detroit, MI | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Ellen Lee Schwartz
(@Ellen_Lee3) reported
@hbomax can I please get actual help with my malfunctioning app and not bogus boilerplate directions that don’t apply to my situation. Seriously. It’s ridiculous.
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xKeniichii
(@Keniichiix) reported
@hbomax just wondering, why is your app on the PlayStation 4 and 5 absolute trash? Literally runs into an “error” after every single episode of any show? Or runs into that “error” mid way through a movie? Millions of dollars and you can’t make it work/run properly? Come on now.
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MLenox
(@MSGLpeeps) reported
Was the acting by the teacher characters in the new @gossipgirl on @hbomax supposed to be terrible? #gossipgirlreboot #GossipGirl
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ɴᴀᴛᴀʟɪᴇ ꜱᴀɴᴅꜱ
(@nataliemsands) reported
Bruh @hbomax is buggy…hate to say it since I work there but man it won’t even load
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Anne M
(@trainergirlAnne) reported
@hbomax needs to figure out the problem with their update on Samsung tvs, no hesitation to cancel a service that won't work on new tvs
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😈Nasty ashley😈
(@aaliyah_jade0) reported
@HBOMaxHelp I’ve done all of this and it still won’t work
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Nick
(@Cyb3rV1k1ng3r) reported
@hbomax seriously please fix your trash PS4 app.
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Ellen Lee Schwartz
(@Ellen_Lee3) reported
@hbomax Unless I can get actual help with your malfunctioning app in a timely way, I want to cancel my subscription.
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Ellen Lee Schwartz
(@Ellen_Lee3) reported
@hbomax Honestly, I don’t know why your app is always problematic; and why you ask me the same questions, never answer, & never fix anything. About to cancel subscription—not worth it.
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Me, myself, & I
(@whoknowstv) reported
@alltvallshade @hbomax I have heard that a lot of people are having issues with connectivity with #HBOMax and that it keeps freezing. Too many streaming platforms digging into your wallet and they don't work like they should.
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🌴
(@EllzDollas) reported
@hbomax fix the rewind!!!!
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LO
(@Lindseyjeanne_) reported
@packedcola @HBOMaxHelp @_tongueTYed Lol man! It’s the worst!!!
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HuskerFanHP
(@HuskerFanHP) reported
@hbomax What happened to your roku app? It won’t autoplay through episodes anymore. I have to keep choosing the next episode of Big Bang. Can’t even arrow down to get to the next episode quicker. Have to run through 10 steps to get back to the next one. Fix it please.
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dee 🖤🥀
(@xxShawntaxx) reported
@HBOMaxHelp @1sweves This literally doesn’t help. You guys need to upgrade the app
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cakeboyultra
(@eatcakeboy) reported
@hbomax is your team taking a look at the ps4 app? Search is barely functional and the keyboard has significant lag. The playback features are broken at best.
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