HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Riverside, CA | 2 |
| San Jose, CA | 2 |
| Portland, OR | 2 |
| Paris, Île-de-France | 2 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Queens, NY | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
| Washington, D.C., DC | 1 |
| Hickory, NC | 1 |
| Lagoa da Prata, MG | 1 |
| Bridgeport, CT | 1 |
| Perry, GA | 1 |
| Berlin, Land Berlin | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Sacramento, CA | 1 |
| Renton, WA | 1 |
| Santa Maria, CA | 1 |
| Newark, DE | 1 |
| Mount Pleasant, SC | 1 |
| Montechiarugolo, Emilia-Romagna | 1 |
| Holly Ridge, NC | 1 |
| Racine, WI | 1 |
| St. Martin, Niederösterreich | 1 |
| Sherbrooke, QC | 1 |
| Innsbruck, Tirol | 1 |
| Crestview, FL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Diego Rosiles
(@Jogafrezhh15) reported
@hbomaxhelp keeps telling me “ We’re having trouble connecting to the HBO Max service. Please check your Internet connection or try again later”. My internet is fine, I can watch other apps like Netflix or Little ol Vix. Whats going on?!
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peeks
(@alicookes) reported
@hbomax this edited on iphone *** quality… do not piss me off hbo and post the actual posters as promised
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Diego Rosiles
(@Jogafrezhh15) reported
@hbomaxhelp keeps telling me “ We’re having trouble connecting to the HBO Max service. Please check your Internet connection or try again later”. My internet is fine, I can watch other apps like Netflix or Little ol Vix. Whats going on?!
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Diego Rosiles
(@Jogafrezhh15) reported
@hbomaxhelp keeps telling me “ We’re having trouble connecting to the HBO Max service. Please check your Internet connection or try again later”. My internet is fine, I can watch other apps like Netflix or Little ol Vix. Whats going on?!
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unregistered hypercum 2
(@cum_calamity) reported
@hbomax do the graphic designers at hbo not know how computer folders work or....
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Diego Rosiles
(@Jogafrezhh15) reported
@hbomaxhelp keeps telling me “ We’re having trouble connecting to the HBO Max service. Please check your Internet connection or try again later”. My internet is fine, I can watch other apps like Netflix or Little ol Vix. Whats going on?!
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nai.
(@_LuckFove) reported
fix your app. you keep asking me to confirm the acct is part of my household when i have an acct through my CABLE provider. i link my provider & then it keeps looping me back to the log in screen. not a device issue bc it does it on my samsung + roku tvs. @hbomaxhelp
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Philip Basket, MD.
(@UnclePhil2K) reported
@hbomaxhelp It didn't help anything, the stream just ended up starting about 20 minutes late for some reason. Weird.
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Fite Back
(@keithFury420) reported
@hbomax @TonyKhan The latest episodes of Dynamite and Collision isn't showing up on my HBO/MAX App. I'm thinking about cancelling my subscription. Do you know what is going on TK? It wasn't an issue before. The newest episode would appear for you to stream without waiting!
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Diego Rosiles
(@Jogafrezhh15) reported
@hbomaxhelp keeps telling me “ We’re having trouble connecting to the HBO Max service. Please check your Internet connection or try again later”. My internet is fine, I can watch other apps like Netflix or Little ol Vix. Whats going on?!
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it’s dolph 🐬
(@ridandy20) reported
HBO marketing Derry @hbomax is abysmal. Releasing photos from the ****** of each episodes before the show is 24 hours old is one of the worst things I’ve seen a tv show consistently do- and it’s horror. They’re pulling the air out of any suspenseful scene they work to build.
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it’s dolph 🐬
(@ridandy20) reported
HBO marketing Derry @hbomax is abysmal. Releasing photos from the ****** of each episodes before the show is 24 hours old is one of the worst things I’ve seen a tv show consistently do- and it’s horror. They’re pulling the air out of any suspenseful scene they work to build.
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it’s dolph 🐬
(@ridandy20) reported
HBO marketing Derry @hbomax is abysmal. Releasing photos from the ****** of each episodes before the show is 24 hours old is one of the worst things I’ve seen a tv show consistently do- and it’s horror. They’re pulling the air out of any suspenseful scene they work to build.
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Busta Uppa
(@BustaUppa) reported
@hbomaxhelp the December 13th episode of AEW Collision won't load for me, please help. Other content is loading fine on the app (iPadOS)
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it’s dolph 🐬
(@ridandy20) reported
HBO marketing Derry @hbomax is abysmal. Releasing photos from the ****** of each episodes before the show is 24 hours old is one of the worst things I’ve seen a tv show consistently do- and it’s horror. They’re pulling the air out of any suspenseful scene they work to build.
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