HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
Portland, OR 2
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Washington, D.C., DC 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Brandenburg an der Havel, Brandenburg 1
Sacramento, CA 1
Renton, WA 1
Santa Maria, CA 1
Newark, DE 1
Mount Pleasant, SC 1
Montechiarugolo, Emilia-Romagna 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • victordiaz_PC victordiaz (@victordiaz_PC) reported

    @HBOMaxHelp haven't been able to sign in using att on my zfold 2 for like a month, the app keeps resetting, there have been to updates and it still doesn't work

  • OMGRidicuLiz 👑 Little Red🐺 (@OMGRidicuLiz) reported

    @hbomax, seriously fix your app. The fact that it wants to glitch on screen sharing is bs. Aint tryin to watch True Blood on no damn phone.

  • _McNally Haylie (@_McNally) reported

    @HBOMaxHelp someone got Access to my account and change my email and password and I cannot reset it and it’s tied to my Comcast account so I need access back to it and you’re help guide does not tell me that so I need you guys to message me to get control back of my account NOW

  • DeoMihir Mihir Deo (@DeoMihir) reported

    @HBOMaxHelp That didn’t work….

  • _WODKIDZ_ Amiri (@_WODKIDZ_) reported

    @hbomax can y’all please fix the playback error. i’m tryna binge watch the rush hours and i can’t watch rush hour 2 because the audio doesn’t match😒

  • WordsFromKRISSY Krissy, J.D. (@WordsFromKRISSY) reported

    alright now @hbomax why does the app crash after every episode 👀

  • BlackMetalStev1 Black Metal Steve (@BlackMetalStev1) reported

    @HBOMaxHelp Why isn’t there a @netflix help account? Maybe it’s because it works.

  • Chi_Guy007 ChiGuy007 (@Chi_Guy007) reported

    Hey, @HBOMaxHelp every month I get kicked off your service and logging back in is a hassle. Is there some issue with YouTubeTV subscribers?

  • FennerSells Bob Fenner (@FennerSells) reported

    @waxangry @hbomax @HBO So crazy - just ran into this issue and called Samsung support. They had me download a new version of code on a USB to update to version 1299 that fixed this issue. If you’re running auto updates on Samsung that released a new version on 7/30/21 that has this memory issue.

  • JohnDoe_Jackson Keenen. (@JohnDoe_Jackson) reported

    Fix y’all **** @hbomax

  • the_hme Brenda #adamToledo 👨‍👩‍👧‍👧😺😼👩‍💻 (@the_hme) reported

    @HBOMaxHelp Clearing my user data worked. The issue started to occur after I clicked a Google search recommendation to see a movie in the @hbomax app

  • wendt7572 Greg Wendt (@wendt7572) reported

    @Bet_theSpread @hbomax This movie is barely above Rubber in my worst movie rankings. Even Margot Robbie couldn’t get me to watch past the 30 min mark. And I LIKED the first squad movie

  • CohenGally gally cohen (@CohenGally) reported

    @HBOMaxHelp Gomorrah still has ha son subtitles. Such a big company yet such a bad App. Constantly crashes. Can you guys please fix this. It’s been months.

  • Mr_MSG 🎺Bleek Gillium🎺 (@Mr_MSG) reported

    If there’s one thing the @hbomax app is gonna do, is give you an error message.

  • singleton_jaron Jron (@singleton_jaron) reported

    @hbomax paying to watch hard knocks and your app not working sucks!!!!!!!! What the hell!!!!!!!

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