HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hamburg, HH 2
Paris, Île-de-France 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Lafayette, IN 1
Prospect, KY 1
Carlisle, PA 1
Irving, TX 1
Painesville, OH 1
Stuart, FL 1
Rowlett, TX 1
Aurora, CO 1
Écully, Auvergne-Rhône-Alpes 1
El Pueblito, QUE 1
El Paso, TX 1
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • jakeyjake24 JakeyJake (@jakeyjake24) reported

    @hbomax what day? today? this is a terrible ad lol

  • R0L0_Hans Raw Ben (@R0L0_Hans) reported

    @hbomax Don’t bother paying $15 a month, their sound never works. Do a google search for audio problems. I am cancelling mine. Tried all the tips. It is their app. Good luck contacting them!

  • MonkieMonks Monkie Monks (@MonkieMonks) reported

    @HBOMaxHelp @thomasshaffer I am having same problem, just did this update & same problem. Since I subscribed it never worked 1st time, but did 2nd until today. It will NOT open past the "Who is watching" then crashes. I ONLY subscribed since you got on Roku, not watching on computer/devices. Other ideas?

  • honorroller Christopher Chan (@honorroller) reported

    Just watched “last Christmas” on @hbomax - I desperately want 1.5 hrs of my life back. **** was terrible. Mad the Asians who signed on were dumb enough to do this film.

  • RoseRosieRoRo Ro (@RoseRosieRoRo) reported

    @hbomax Wonder Woman vs. Santa. Aww I hope they work it out. 🥺

  • shaneconnlly44 Shane Connolly (@shaneconnlly44) reported

    @KendoVT @hbomax Can’t really beat the content but it took them like 6 months to fix it from not minimizing after every ep if you used a laptop or tablet.

  • Faolan Sean Gallagher (@Faolan) reported

    Is @hbomax dropping for anybody else? I like the list of properties I get access to, but if my viewing experience is miserable because I keep having "connection" issues, that never happen with #Prime, #Netflix, or #DisneyPlus I am going to want my money back

  • thomasshaffer thomas shaffer (@thomasshaffer) reported

    Hey @HBOMaxHelp I’m so excited you guys made it to @Roku but you need to fix it. App is constantly crashing.

  • App2508 Bret (@App2508) reported

    @hbomax please fix 5.1 on the invidia shield pro.

  • cinnamonscherry alma; (@cinnamonscherry) reported

    @PopCrave @hbomax not them ruining pll, the worst thing that happened after motshit by 7 twin(k)s and BEflop

  • CarlDeVaughn Carl DeVaughn (@CarlDeVaughn) reported

    @HBOMaxHelp Latest Android TV update broke Dolby Digital 5.1. Fix in the works?

  • toricambridge Toria (@toricambridge) reported

    @PopCrave @katecambridge24 @hbomax None. Stop remaking and find original quality content.

  • carlifiveH Carli 🔮//🎄❄️ (@carlifiveH) reported

    @diana_hawarneh @PopCrave @hbomax i used to love PLL but those last seasons were awful, they just need to let it be and put the original back on netflix in the us 😭

  • piratepinup Cristina (@piratepinup) reported

    Hey .@hbomax nothing will play and we keep getting an error message @HBO

  • YPTMPodcast Mouse (@YPTMPodcast) reported

    @hbomax Is there any vision of updating your interface? It is very counterintuitive. Call @netflix and just make it work exactly like theirs.

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