HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hamburg, HH 2
Paris, Île-de-France 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Oklahoma City, OK 1
Indianapolis, IN 1
Lafayette, IN 1
Prospect, KY 1
Carlisle, PA 1
Irving, TX 1
Painesville, OH 1
Stuart, FL 1
Rowlett, TX 1
Aurora, CO 1
Écully, Auvergne-Rhône-Alpes 1
El Pueblito, QUE 1
El Paso, TX 1
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • ADM79862188 ADM (@ADM79862188) reported

    @HBOMaxHelp @hbomax Thanks for the reply. I’ve tried everything and still issues. Been on phone w hbomax support for many hours and unable to resolve.

  • Elaros_Rises gregory wade (@Elaros_Rises) reported

    @Roku why is the @hbomax app not working on your device?

  • tpoholmes Tim Holmes (@tpoholmes) reported

    @aforssell @siracusa @hbomax The important part, long term, is that it’s isn’t just a breather before you try to fix it and reintroduce your own player again. Just stick with the default OS player, please!

  • MCdresback70 Cashew Clay (@MCdresback70) reported

    @TheDomPerignon @hbomax lol love the content in HBO Max..but absolutely the worst streaming platform haha

  • IamEricT IamEric+ Streaming Service only 4.99/month (@IamEricT) reported from River Forest, Illinois

    @hbomax “in the heights” content not available. I’m dealing w a revolt here. Please fix

  • EmsLionHeart Emy™Spread The Faith✊🏻✊🏼✊🏽✊🏾✊🏿🌈🗽⚖️🕊 (@EmsLionHeart) reported

    @hbomax Why does this platform not perform as well as any other? I have had nothing but connectivity issues since launching On IPad, TV- either or Amazon, Netflix, regular HBO-no issues at all Cannot say the same about #HBOMax Have not been able to 👀 longer than a 5min stream

  • jj4leafclova Justin D. (@jj4leafclova) reported

    @HBOMaxHelp Play button is not letting it play. Same with other shows/movies. This has been going on with other movies for a few days now. Thought it would resolve itself by now. Using a Roku TV. I have already removed the HBOmax channel and re-added it but the problem persists.

  • AleccBracero Alecc Bracero (@AleccBracero) reported

    @hbomax is one of the worst running apps I’ve ever. The fast-forwarding/rewinding doesn’t stop even if I hit play multiple times. With shows like Gomorrah, it automatically plays with an English dub vs the original Italian audio I selected to begin with. Constant struggles.

  • IamJohnSimon Private Figure (@IamJohnSimon) reported

    @HBOMaxHelp You have fast forward and rewind issues on firestick too!!

  • SonaMohamadi sona mohamadi (@SonaMohamadi) reported

    @ATT @Tribeca @hbomax Hello, I am a woman and I lost all my money in the capital and foreign exchange market and my wife wants her money. I need $ 15,000 and my wish is that my account be charged. Please save me and help me. Please, please, otherwise I have to end my life, please help, I'm right

  • MCzaplicki97 Perpetually Disappointed Phillies Fan (@MCzaplicki97) reported

    @hbomax fix your absolutely garbage app good lord

  • Stone_D1998 Damion Stone (@Stone_D1998) reported

    @hbomax fix that lagged out UI on all devices

  • toxic_antifem E (@toxic_antifem) reported

    @hbomax @gossipgirl This looks god awful

  • DavidMachineGun david from Queens (@DavidMachineGun) reported

    @BrotiGupta @HBOMaxHelp @HBOMaxHelp hi i also am having the same issue where broti's pilot isnt appearing on my app. thnx.

  • TheDomPerignon dom (@TheDomPerignon) reported

    Bro @hbomax be a lot cooler if I didn’t have to sign in every time I want to watch a movie

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