HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
Check Current Status
Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Philadelphia, PA | 3 |
| Paris, Île-de-France | 2 |
| Conroe, TX | 2 |
| Buffalo, NY | 2 |
| Saint Paul, MN | 2 |
| Richmond, VA | 2 |
| Fort Worth, TX | 2 |
| Dallas, TX | 2 |
| Toledo, OH | 2 |
| Los Angeles, CA | 2 |
| Fort Myers, FL | 2 |
| St. Louis, MO | 2 |
| Brewer, ME | 1 |
| Suzano, SP | 1 |
| Brasília, DF | 1 |
| Lakeland, FL | 1 |
| Henrico County, VA | 1 |
| Farmville, VA | 1 |
| Angra dos Reis, RJ | 1 |
| Chesapeake, VA | 1 |
| Wheaton, IL | 1 |
| Green Bay, WI | 1 |
| Goiânia, GO | 1 |
| Zapopan, JAL | 1 |
| Woodland, CA | 1 |
| Orlando, FL | 1 |
| Seattle, WA | 1 |
| Chambersburg, PA | 1 |
| Bel Air, MD | 1 |
| Chamois, MO | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
-
vaccinated af
(@hotbloodedeq) reported
@HBOMaxHelp My iPhone app is terrible, my Amazon Fire app is terrible, and my Samsung smart TV app is terrible. All of the above. Both TV apps constantly get stuck on the 3 dot loading screen, and the iPhone app freezes when you try to switch from episode to episode. All of it - terrible.
-
ippaku
(@ippaku) reported
Hey @hbomax your app on iPad and iPhone latest update is horrible. You can’t skip or drag to a timeline. Tried on different devices, WiFi, & locations please fix it
-
Todd Aronoff
(@tdaronoff) reported
@hbomax first my HBO max tv app doesn’t work, then HBO max goes dark and now someone took over my account. I reported the last issue and provided verification evidence and there has been no account reset or follow up. Can someone please help? Thank you!
-
Jma
(@jstinma) reported
@HBOMaxHelp Apple TV app is basically unusable l, why is it impossible to scroll back and forth?
-
Momin Shahab
(@_momin_shahab) reported
@HBOMaxHelp The latest Apple TV app update completely broke HDR, Dolby Vision playback. The match frame-rate/dynamic range feature is not working. Skip forward/backward not working. Swipe to rewind/FF is unusable
-
David
(@Zerok315) reported
@HBOMaxHelp @hbomax Legit about to drop y'all because the new Apple TV update made the app nigh unusable. Seriously, did no one test this?! The controls while watching something don't even work!
-
kyle
(@KyleinCLT) reported
@HBOMaxHelp @JJDevaney You told me the same thing nearly 2 weeks ago. Why cant you fix this
-
Gene Crucean ☀️
(@GeneCrucean) reported
@badeen @hbomax They probably outsourced it and are dealing with communication/quality/timezone issues
-
Alive442
(@whittlesayski) reported
@justinkcomer @hbomax Hbomax has to be the worst streaming app so far. You cant even adjust the volume if you stream to a chromecast. I have to change the TV volume like a ******* caveman
-
MidWestCoasting
(@MidWestCoasts) reported
@HBOMaxHelp Tried all of these already unfortunately. Didn’t work. The issues were still persisting last night. Random languages are automatically selected for shows we watch. But the subtitles don’t come on. Either we close it and crash it ourselves or it does it on its own
-
NashGuy
(@NashGuy73) reported
@HBOMax, what have you people done to your Apple TV app? It used to work great, with normal Apple playback controls and UI. Now it's a huge steaming **** that is literally uncontrollable. Why? How did this get released?!
-
Brandon
(@bjamesxl200) reported
Wish I understood why the @hbomax app sucks??? Error messages, buffering... it’s 2021. C’mon.
-
BB
(@GeorgiaGirl9) reported
@hbomax @HBOMaxHelp - Love the movie/show options, but the platform is a mess. It’s constantly crashing, sending error messages, etc. It’s leaps and bounds behind the other streaming platforms. 😕
-
Jonathan Badeen
(@badeen) reported
@kangaroo5383 @hbomax Sooooooo many things broken. :(
-
Alessandro 'Lex' 🎙 (JLUPodcast)
(@raveryn) reported
@ReelJuanMatos @hbomax Based on IP alone, Superman has never been a big box office draw. And aside from DKR, the only Batman films that do well are with Joker. So he's the real draw. BvS has a 70 drop because audience had trouble following it due to WB cutting 30 min of connective tissue.
Check Current Status