HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:

HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Raleigh, NC | 3 |
Dallas, TX | 2 |
Quito, Provincia de Pichincha | 2 |
Mexico City, CDMX | 2 |
Ciudad Apodaca, NLE | 1 |
Saint Charles, MN | 1 |
Niort, Nouvelle-Aquitaine | 1 |
Paris, Île-de-France | 1 |
Palmdale, CA | 1 |
San Diego, CA | 1 |
Apopka, FL | 1 |
Bellmore, NY | 1 |
Boston, MA | 1 |
Sackets Harbor, NY | 1 |
Orange, CA | 1 |
Indianapolis, IN | 1 |
Salto, SP | 1 |
Täby, Stockholm | 1 |
Rio de Janeiro, RJ | 1 |
Sherbrooke, QC | 1 |
Grantsville, MD | 1 |
Boca Raton, FL | 1 |
Oakwood, GA | 1 |
Pierrelatte, Auvergne-Rhône-Alpes | 1 |
New Richmond, WI | 1 |
Lesquin, Hauts-de-France | 1 |
Sevilla, Andalucía | 1 |
Barcelona, Catalunya | 1 |
Bismarck, ND | 1 |
Kingston, MA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Chris (@Chris31705082) reported from Dallas, Texas
@hbomax Fix the app please do I can watch
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Chris (@Chris05313895) reported
@HBOMaxHelp @hbomax please fix the app asap again getting message unknown problem
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Kevin (@KEVIN_FREE1971) reported
It would be nice to watch #FriendsReunion on @hbomax but I'm having problems. It says: "Close HBOMax. An unknown problem occurred. Please contact your TV provider." @HBOMaxHelp HELP.
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Corey Kyle (@STLCardzFan1) reported
@HBOMaxHelp The app is not working on my Roku Tv or Roku streaming stick. I removed the app and downloaded it again.
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Jo Ann Phelps (@kitchenclatter) reported
@HughE_Dillon @hbomax Had the same problem so switched to HBO to watch
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Nimo...waiting for the Cade Crusader (@NiMoTX) reported
@BenDuBose @hbomax Caught it on regular HBO, didn't realize people were having problems with HBOMax. I guess I should stop posting about it without spoiler alert huh?
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ADSB Add-On (@ADSBAddOn) reported
Are you struggling to watch #mareofeasttown on #hbomax on your #roku? Go login on your computer. This is a @Roku problem - not an @HBOMaxHelp problem. Maybe it's time to ditch roku!
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LoboLook (@SagaDeLobo) reported
@hbomax SO MISLEADING your app can’t even tell its a sever issue. So you have people attempting to call their TV provider, check wi-fi, restart their device. EVERYTHING TO AVOID ADMITTING #HBOMaxdown #MareOfEasttown #MareOfHBODown. slowly becoming a joke in the streaming wars
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Dr. Benette Whitmore (@beewrite17) reported
@HBOMaxHelp @LucifersLiege23 No it does not work.
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Aixa B. Dávila (@AixaBDavila) reported
@HBOMaxHelp The Roku app is working now! I had to uninstalled and installed the app. Thanks for your help!
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Kevin (@KEVIN_FREE1971) reported
@HBOMaxHelp I'm having the same problem. It says: "Close HBOMax. An unknown problem occurred. Please contact your TV provider."
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Ebony Turner (@EbTurner6) reported
@hbomax how do I get help with viewing issues?
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R5 Ryder (@R5Ryder) reported
@hbomax Liars. You should be embarrassed to work where you do. I'm embarrassed for you.
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Kelly Dove (@KellyDove19) reported
@AlyssaMastro44 @hbomax I have had problems with HBO Max since I got it a couple months ago
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Megan Pruim (@meggymel86) reported
@HBOMaxHelp I can't even get the main page to load. I click my profile and then get an unknown error message. So frustrating.