HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| San Jose, CA | 2 |
| Portland, OR | 2 |
| Paris, Île-de-France | 2 |
| Zapopan, JAL | 2 |
| Buffalo, NY | 2 |
| Sacramento, CA | 1 |
| Renton, WA | 1 |
| Santa Maria, CA | 1 |
| Newark, DE | 1 |
| Mount Pleasant, SC | 1 |
| Montechiarugolo, Emilia-Romagna | 1 |
| Holly Ridge, NC | 1 |
| Racine, WI | 1 |
| St. Martin, Niederösterreich | 1 |
| Sherbrooke, QC | 1 |
| Innsbruck, Tirol | 1 |
| Crestview, FL | 1 |
| Gustavo Adolfo Madero, CDMX | 1 |
| Magdalena Contreras, CDMX | 1 |
| Chandler, AZ | 1 |
| Córdoba, VER | 1 |
| Poza Rica de Hidalgo, VER | 1 |
| Kingwood, TX | 1 |
| Juárez, CHH | 1 |
| Carmel, IN | 1 |
| Smithton, MO | 1 |
| Iztapalapa, CDMX | 1 |
| Ciudad de Villa de Álvarez, COL | 1 |
| Holland, MI | 1 |
| Santa Barbara, CA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Max Robkoff
(@MaxRobkoff) reported
@hbomax your tvOS app is broken. Black screen with audio. Forced restarted the app and issue still exists. Other apps like @hulu work just fine. Please fix.
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kelly p. bergin 🌈
(@kellybergin) reported
@HBOMaxHelp Through Amazon Prime. That login didn’t work and neither did my AT&T login.
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TLOU2 IS GOTY⚡️💕
(@writtenbyIvana) reported
The .@hbomax app doesn’t want to work today on my Samsung 4K UHD TV. Every video takes 30-45 seconds to start and when it finally comes on, NO SOUND. 🙄I turned the TV off, waited, and then back on. Didn’t hell. So what’s up???
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Alar
(@AlarOnTheMix) reported
@wbpictures @hbomax We’re not streaming anything until you fix your wrong doings. You messed up the DCEU and wrongly made innocent man suffer. I always loved you but damn this is wrong #JohnnyDepp #JohnnyDeppIsGrindelwald
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Caprice A.Quagliata
(@PR_Preezy22) reported
@HBOMaxHelp No error messages. Just a black screen when I try to play something. It isn’t working on my iPhone or my Firestick!
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Josephiroth
(@NipHuts) reported
@HBOMaxHelp why can i never get logged into hbo max through the provider portal?? Is this a know issue orrr?
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Loki Darksong🖤🦊 #NoAntiBlackRacism
(@LokiDarksong) reported
@make_pdx_normal @hbomax No. Those who are now concerned about this adult choice being pushed to their children are equally responsible due to their indifference when this was being done to Black Boys and encouraged by 'celebrities'. The issue should have been discussed at that time.
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ひ
(@YOUNGHUGGER) reported
.@hbomax fix the app
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Gwen Pickett
(@GwenPickett_) reported
It is just very tiring seeing great original shows get canceled time after time because streaming services don’t do enough work to make sure people see them. @hbomax
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caleb is obessed with positions and plastic hearts
(@calebs_nastypov) reported
@hbomax the audio goes off sync quite a bit. i watch on my apple tv most of the time. any other users having this problem?
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Marie △⃒⃘ Watson
(@MarieWatsen) reported
@wbpictures @hbomax You fired the victim & mocked him in the animaniacs reboot... This hurt the vast majority of victims out there. have fun digging the studio out of this one. I hope nothing but the worst for your dead studio going into the future.
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Anirudh
(@AnirudhGRao4) reported
Why is it that Wonder Woman 1984 and heck even ******* Antman and Antman and the wasp two of the worst films ever made have more viees on their trailers as compred to Zack Snyder's Justice league teaser? @hbomax @ATT ya'll gotta do something about this or you'll get left behind.
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Sarah Watson
(@SarahWa16719386) reported
@HBOMaxHelp when will you guys be releasing an update for the playstation app? I'm constantly having problems and hbomax is the only app I have problems with.
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Heather B 🏳️🌈
(@iHeather413) reported
@Roku, @hbomax, & @hulu Can we get an agreement going some of us are paying for HBO Max but can't get the full perks. . . Some types of smart TVs, roku, or services you get HBO Max through, Hulu, don't have the ability to show everything Max has to offer. Let's fix this! #FullMax
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Middle-Aged Dad
(@Jeff_Cellers) reported
@HBO @hbomax This show is terrible and trashy but it is so well acted it doesn’t matter.
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