HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Zapopan, JAL 2
Philadelphia, PA 2
Buffalo, NY 2
Richmond, VA 2
Dallas, TX 2
Makati City, National Capital Region 1
Adelaide, SA 1
Santa Clara, CA 1
Mission Viejo, CA 1
Clio, MI 1
Rolling Meadows, IL 1
Manises, Comunitat Valenciana 1
San Antonio, TX 1
Riverside, CA 1
Port Saint Lucie, FL 1
Los Angeles, CA 1
Chicago, IL 1
Houston, TX 1
Cornersville, TN 1
São Francisco do Sul, SC 1
Holden, ME 1
Aurora, IL 1
Portland, OR 1
Chihuahua, CHH 1
Monroe, NY 1
San Jose, CA 1
London, England 1
Lakewood, NJ 1
Brewer, ME 1
Suzano, SP 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • YanaLukeman Yana Lukeman (@YanaLukeman) reported

    @hbomax @hbomax Our streaming is not working properly. The film is playing but the sound and picture is messed up. Please address. From Manhattan NY

  • UngoliantSpawn Cringe Connoisseur (@UngoliantSpawn) reported

    @hbomax The movie unplayable because your servers crashed. Good job.

  • YupDiggity 🧑🏽‍🎄Danny Hernandez🌲 (@YupDiggity) reported

    @BroLoPYH @hbomax I’m having the same issue. It seems to be Dolby Vision because I tested out other content in 1080p and it ran smooth as hell. Such a shame, I was really looking forward to seeing it in DV, but maybe it’ll work itself out later.

  • PAcat15 permanent record (@PAcat15) reported

    @Gar_Logan_52 @hbomax I didn't sign up through the hbo app. I don't understand because when I've added other channels to prime, they work fine.

  • Alan_Verdugo Alan Verdugo (@Alan_Verdugo) reported

    @hbomax streaming #WonderWoman1984 sucks wtf anyone experiencing bad streaming problems I have very good wired connection and still is trash 😤

  • mistwire Chris Williams @reInvent ☁️🐍 (@mistwire) reported

    @PAcat15 @JoshGrant25 @hbomax same issue

  • Sourade26539507 Souradeep (@Sourade26539507) reported

    @PAcat15 @Gar_Logan_52 @hbomax HBO max originals will work on HBO max only ,just sign in to hbo max using cable provider login options,u will find prime video channel login

  • AdanteF HamWallaby (@AdanteF) reported

    @hbomax ww1984 isn't working, can you help?

  • gramos112 TrapLordGeorge (@gramos112) reported

    @Great_Katzby @hbomax @netflix Nope in the mountain time. I’ve tried VPNs to hit other geo servers.

  • GatorgalChel Chel_Bel (@GatorgalChel) reported

    @HBOMaxHelp still did not work

  • DaveRog11619241 Dave Rogers (@DaveRog11619241) reported

    @SouravJ90510933 @hbomax I’m sure there’s a work around

  • v_facts Seal (@v_facts) reported

    @DruthersGrub @WonderWomanFilm @hbomax playing for me but its really choppy. Im on fiber 1000 up and 1000 down so its not a connection issue.

  • JasonBailey Jason Bailey (@JasonBailey) reported

    @HBOMaxHelp From my PC...using Google Chrome. Never had any issues with other titles.

  • spurquick FafaJoey (@spurquick) reported

    @realink @hbomax I didn’t have any problem streaming.....smooth in watching #WonderWoman1984

  • jayscotttalks Little Pieces of Cheese, Anytime Day or Night (@jayscotttalks) reported

    Anyone else watching #WonderWoman1984 on @hbomax and the subtitles not working?

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