HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Mexico City, CDMX | 15 |
| Villavicencio, Departamento del Meta | 13 |
| Pereira, Departamento de Risaralda | 9 |
| Madrid, Comunidad de Madrid | 6 |
| Guadalajara, JAL | 4 |
| São Paulo, SP | 4 |
| Bogotá, Distrito Capital de Bogotá | 4 |
| Rio de Janeiro, RJ | 4 |
| Seattle, WA | 3 |
| Ciudad Victoria, TAM | 3 |
| Sabadell, Catalunya | 3 |
| Monterrey, NLE | 3 |
| Arapiraca, AL | 2 |
| Guatemala City, Departamento de Guatemala | 2 |
| Londrina, PR | 2 |
| Dallas, TX | 2 |
| Brasília, DF | 2 |
| Campinas, SP | 2 |
| Las Palmas de Gran Canaria, Canary Islands | 2 |
| Valencia, Comunitat Valenciana | 2 |
| Sevilla, Andalucía | 2 |
| Curitiba, PR | 2 |
| Medellín, Departamento de Antioquia | 2 |
| Auburndale, FL | 2 |
| Chihuahua, CHH | 2 |
| Decatur, AL | 1 |
| Torremolinos, Andalucía | 1 |
| Parker, CO | 1 |
| Derby, KS | 1 |
| Salamanca, Castilla y León | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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angellique
(@phunchurchgirl) reported
@gisdonewirh2020 @notcapnamerica @hbomax is the absolute worst. If Amazon prime is the discount bin at Walmart, #HBOMax is the dollar store video bin that you don't even bother to check. They ought to be ashamed
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Father Zackmas
(@ZackDavisson) reported
Why does every streaming service except for Netflix have such a shitty interface? Like... @hbomax is just garbage. Difficult to navigate. No idea how to find what content they actually offer other than their idea of "best!" Zero subtitle options... they are the worst.
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BlackCatsMatter
(@KMBRBlackIce) reported
@hbomax I can’t remember a movie that was anywhere close to being this bad. Gal Gadot is simply a very poor actress. In my opinion, this trainwreck will win Razzie Awards for Worst Motion Picture, Worst Actress in a Leading Role, Worst Screenplay and hands-down, Worst Directing.
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🐞 j u l i e a n n e 🐞
(@julieannegnv) reported
I am so disappointed in myself for swearing up and down for months that I would never succumb to getting an @hbomax subscription and now I find myself addicted to SO MUCH of the quality content on there and have a case of “foot-in-mouth” syndrome. #maxedout #hbomax #worthit
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Jake
(@JakeDawsonPool) reported
@HBOMaxHelp I can't login on any device. I did all of the steps on your troubleshooting page and contacted support who referred me to your specialized support team. I replied to their email and haven't heard from anyone for 3 days. Can someone help me!?!?
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Shaunregar Gilroyigan
(@noysh) reported
@ZackDavisson @hbomax I’d argue Netflix UI ain’t all that great either. just the best of a bunch of terrible UIs.
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Matt Piška
(@Nameless_Piska) reported
@HBOMaxHelp you should allow people worldwide to click the "contact help" page. I've received a registration email to my email address and it's not for me.
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Kevin Harper
(@AngryArray) reported
@HBOMaxHelp @HBOMaxHelp Hey, Everything else plays fine on PC and Mac brave browser, it is how we always watch our content. But WW does not play on brave. I can get it playing on Chrome but quality is pretty bad.
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❌ Ima PhD
(@AwkwardStill) reported
@hbomax guys, can you please fix your app on Samsung TVs? Everytime I went to resume #WW84 after after a long pause, the app became unresponsive and i had to reset my tv for it to work again. Thanks
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Jasmine Alexis
(@JasmineAlexis) reported
@HBOMaxHelp I don’t think the “Clear Continue Watching” function works. It doesn’t actually reset the movie or show as if you weren’t watching it. All it does is remove the movie or show from a list. So frustrating! Please fix!
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Rick Lazzarini
(@RickLazzarini) reported
@WonderWomanFilm @hbomax Worst party ever.
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Anne Sagebiel
(@AnnieSage) reported
@hbomax I will never get my time back after watching this God awful movie. #Unbelievablyawful
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Trump Won
(@PaulChrisma1115) reported
@kevinhyde007 @hbomax I haven’t watched a movie for 6 months and I watched this crap tonight. I said out loud to myself, I want my life back... It is the worst movie of all time...
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Saranga Saikia
(@SarangaSaikia8) reported
@hbomax @DCWonderWoman It was so boring. I thought i was watching a DC movie but it was not more than just a tipical colourfull marvel movie. Look at man of steel, BvS, WW-1, there we could feel the powers of the characters but here only dialagues. No powers no destructions. No good CGI fights. Worst.
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MATTEN 🍁
(@abmatin) reported
@hbomax The worst movie ever
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