HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Los Angeles, CA 2
Fort Myers, FL 2
St. Louis, MO 2
Paris, Île-de-France 2
Quito, Provincia de Pichincha 2
Salem, WI 1
Allentown, NJ 1
Solidaridad, ROO 1
Macungie, PA 1
Jiutepec, MOR 1
Madrid, Comunidad de Madrid 1
East Lansing, MI 1
Bangkok, Bangkok 1
Bogotá, Distrito Capital de Bogotá 1
Ciudad Nezahualcoyotl, MEX 1
Urbandale, IA 1
Verona, WI 1
Salt Lake City, UT 1
Irvington, NJ 1
Hudson, OH 1
Denver, CO 1
Lima, Provincia de Lima 1
Boise, ID 1
Milwaukee, WI 1
Philadelphia, PA 1
Saint Paul, MN 1
Detroit, MI 1
Waynesboro, VA 1
Las Vegas, NV 1
Myrtle Beach, SC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • tactus72 Palzy (@tactus72) reported

    @HBOMaxHelp @beneathflowers @HBO On the TCL Roku TV 55US57, it does display but does not resume progress on a video, and just constantly goes back to the beginning. Also, it does sometimes crash/glitch on my TCL Roku TV 43S421, unless I reboot before watching. I usually reboot either TV before I watch to /1

  • dat_hallboy Spence Hall 🤓 (@dat_hallboy) reported

    @hbomax what’s up with your app. I keep getting a service code. Fix your app so I can watch my shows. Tighten up 🤨

  • lahKayxo kayy ⁷ (@lahKayxo) reported

    @HBOMaxHelp This ain’t work so now what.

  • angrysalami Anthony Angrisani (@angrysalami) reported

    @FreekySteve @hbomax Sign out and back in had same issue

  • garfickle a (@garfickle) reported

    @hbomax pls fix ur service i’m trying to binge GOT again

  • MrRainerG Evil Villain (@MrRainerG) reported

    @hbomax If anyone is having issues using an app on Xbox or PS uninstall and reinstall the app.

  • eb0ny_w ebony w. ✨ (@eb0ny_w) reported

    @HBOMaxHelp the app is not working for me

  • kamckenna18 Krista McKenna (@kamckenna18) reported

    @HBOMAX Your app is CONSTANTLY crashing! It’s all of our devices we stream from, Roku, iPhone, Samsung. Is there any fixes coming? I’ve noticed it’s a problem with a lot of users.

  • MothmanJim Jim Nelson (@MothmanJim) reported

    If @HBOMaxHelp and @XfinitySupport are aware that the @hbomax app only works about 50% of the time, it's sure hard to tell. Is there any effort to actual fix this glitchy mess? I'm thinking about just dropping it altogether. It's been unusable for 6 of the last 8 days.

  • bharagan Brigid Haragan (@bharagan) reported

    @HBOMaxHelp As of 06/23, when I try to access HBO Max via xfinity X1, I am still asked to sign in. After signing in, I am asked to sign in again and again. I contacted xfiniti help and they tell me it’s an HBO Max issue. My set is an LG smart.

  • Snorlax_Senpapi Snorlax🐝Senpai (@Snorlax_Senpapi) reported from Alvin, Texas

    @hbomax it’s going on 3 weeks that someone hacked my account and changed my info, I still don’t have access and your help desk is useless!

  • ohiostatehack Ryan 🏳️‍🌈 (@ohiostatehack) reported

    @InsideHBOMax @hbomax God that animation is awful.

  • BestSuperWoman You Negradactyls Stay Proving My Point (@BestSuperWoman) reported

    @Jazzey2788 @hbomax @ItsOnATT I'm having the same issue on all of my devices. It's like it crashed or something.

  • sunshine28091 sunshine (@sunshine28091) reported

    @HBOMaxHelp @beneathflowers @HBO I have problems on the IPad app

  • summerknight47 anthony jordan (@summerknight47) reported

    @HBOMaxHelp @beachybones EVERYONE ON UR PLATFORM IS GETTING THE ERROR "CONTENT NOT AVAILABLE" FIX THIS NOW

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