HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Stuart, FL 1
Rowlett, TX 1
Aurora, CO 1
Écully, Auvergne-Rhône-Alpes 1
El Pueblito, QUE 1
El Paso, TX 1
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Brandenburg an der Havel, Brandenburg 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • NicolaHynes1 NicolaHaines1#vanity🗑️ (@NicolaHynes1) reported

    @VIVALABUFFY @TalkAboutIt_POV @hbomax Don't feel.crazy. they took it off air before it was clearly ready we need to fix it #SaveBatwoman #HBOMaxSaveBatwoman

  • Klaine8468 Flo 🍸🦩🐝 (@Klaine8468) reported

    @HBOMaxHelp Not really a big problem, but more if the audio descriptions are "canon". For example, if I should trust the audio description when it says that character A's looking at character B (off screen), even if the camera angle and where the characters are placed doesn’t make sense.

  • kevinhumphreytn Kevin Humphrey (@kevinhumphreytn) reported

    @DramaFreeLeo @hbomax No problem

  • mollzlols slutheim for life 💔 (@mollzlols) reported

    @hbomax Hi, I clicked the link and it says I can’t DM you, can you fix that? Thank you!

  • mikemartinson78 Mike! Mike! (@mikemartinson78) reported

    @jessiemaltin @hbomax I use it on Roku, my iPhone and website on a PC. Never a moment’s trouble. Love their classic movies collection.

  • Dan__Desmond Dan Desmond (@Dan__Desmond) reported

    @jessiemaltin @hbomax I have HBO Max on Roku. To put it bluntly, the app is a piece of ****. Crashes constantly. I have great internet ,and have no problems w/ my other apps.

  • EricGr81 Eric Frederick (@EricGr81) reported

    @jessiemaltin @hbomax I've been using it since day 1 and have had no issues.

  • Klaine8468 Flo 🍸🦩🐝 (@Klaine8468) reported

    @HBOMaxHelp It's not really an important issues. What can also be confusing is when the audio descriptions of two different languages don't describe the same actions. It's more for my own curiosity.

  • raqueltherunner raquel 🇵🇷🌈 (@raqueltherunner) reported

    @seanMosley007 @HBO @hbomax The movie was awful. I highly recommend the book though. Hopefully the longer format of the show will help them not cut so much out like the movie did.

  • TheFortressTurf Scotty (@TheFortressTurf) reported

    @aka_JamesJLINY @hbomax @BetteMidler She's the #worst

  • DJCanRock CastIron CanRock (@DJCanRock) reported from Norfolk, Virginia

    @HBOMaxHelp @Erich3511 Same issue.

  • lupielucy Lucy Wolfe (@lupielucy) reported

    @hbomax I’m unable to use your help centre or contact you as HBO Max is unavailable in my area. I’d like you to stop emailing me updated terms of use for a service I’m not using and never have done.

  • jessiemaltin Jessie Maltin (@jessiemaltin) reported from Los Angeles, California

    Does @hbomax pretty much never work for anyone else? My friends seem to have the same issues we do. Can barely get through an episode (if the app even loads up at all.) Very, very frustrating

  • claykeller Clay Keller (@claykeller) reported

    @jessiemaltin @hbomax FWIW I rarely have major issues with it? Runs really smoothly on Xbox X, a little less so on Apple TV but not crashing or anything.

  • CharlieJSnicket chaotic nonbinary cowboy (@CharlieJSnicket) reported

    @CoffeeCatsJA @hbomax God help anyone who thinks I'm mentally stable.

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