HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Philadelphia, PA 3
Paris, Île-de-France 2
Conroe, TX 2
Buffalo, NY 2
Saint Paul, MN 2
Richmond, VA 2
Fort Worth, TX 2
Dallas, TX 2
Toledo, OH 2
Los Angeles, CA 2
Fort Myers, FL 2
St. Louis, MO 2
London, England 1
Lakewood, NJ 1
Brewer, ME 1
Suzano, SP 1
Brasília, DF 1
Lakeland, FL 1
Henrico County, VA 1
Farmville, VA 1
Angra dos Reis, RJ 1
Chesapeake, VA 1
Wheaton, IL 1
Green Bay, WI 1
Goiânia, GO 1
Zapopan, JAL 1
Woodland, CA 1
Orlando, FL 1
Seattle, WA 1
Chambersburg, PA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • AliTriple6ix Ali Elnowehy (@AliTriple6ix) reported

    @MattJWiggins @MKMovie @hbomax They’re really shooting themselves in the foot here. The only way this trend of putting movies onto streaming services at release will work is if they do it everywhere the same way they release the movies in theatres everywhere. They’re outta their minds if they think I’m waiting

  • mikejenks101 Michael Jenkins (@mikejenks101) reported

    @hbomax can you either fix the compression and buffering issues on the playstation or get an app for the lg tvs. I have a 4k tv and I can easily watch Netflix in said 4k but hbo looks like I'm watching on 480p TV at best 720p

  • cameron_LT TTown (@cameron_LT) reported

    @lucasgomesmr @JohnSmithDCEU HBOMax is our hope. Even while WB goes in heir direction, @hbomax knows what it has with the snyderverse. I expect JLII and JLIII will be announced but broken up into seasons so they have this kind of viewership on a weekly basis

  • atacms2040 Nick Chen (@atacms2040) reported

    Can we please get @HBOMAX and @jasonkilar to help us #RestoreTheSnyderVerse?

  • Danstar911 Dan (@Danstar911) reported

    @hbomax did you have a contest in house for who could design the worst user interface? Like did you have each department design one part, but they weren’t allowed to talk to the other departments?

  • stoll_brandon Brandon Stoll (@stoll_brandon) reported

    @hbomax the app for iPhone 12 Pro crashes 100% of the time. No matter what I do. What’s going on is there going to be a fix ?

  • The_Condon Conner Newton (@The_Condon) reported from Lawrenceville, Georgia

    @JGQuintel the words and mouths aren’t lined up on the 2nd episode of episode 5 “golden gamer” of close enough. I tried restarting it but it keeps doing it. Any way to fix it? @hbomax

  • Pronethree1940 Prone3 (@Pronethree1940) reported

    @Ronnie2K @hbomax Fix your game

  • Mrbiggles07 Robert Slater (@Mrbiggles07) reported from Lincoln, California

    @hbomax @ATT please stop this cycle or figure out an easier way to troubleshoot this constant issue. Log out, clear cache, uninstall, reinstall, log in through provider: "Renew your subscription." Nothing is fixing this.

  • LonelyStarrr214 Zendayas Side Piece (@LonelyStarrr214) reported

    @netflix @hbomax let’s work on some scripts or y’all anti black

  • toignoretrouble ✨ amanda ✨ (@toignoretrouble) reported

    @HBOMaxHelp It will play content, the problem is there is a black bar on the right side of the screen when viewing your website. doesnt matter what video i click on, it’s still there. ive deleted cookies/cleared cache, signedout then back in, it doesnt fix the black bar issue.

  • Lunchbox701 Zack Allen (@Lunchbox701) reported

    @hbomax Oh and another quick thanks for being the only streaming service I watch that has to constantly buffer

  • Alex32007 Alex32020 (@Alex32007) reported

    @moiragarci @hbomax Better yet try watch MK in the cinema if possible that will help the movie way more

  • ClassicCNFan CNNickandDisneyFanboy (@ClassicCNFan) reported

    @CartoonGal1 @hbomax Sheep in the Big City deserves an HBO Max release, its first season was formerly available on iTunes but not anymore. It would be cool to see the complete series in a high quality.

  • Mrbiggles07 Robert Slater (@Mrbiggles07) reported from Lincoln, California

    Why is @HBOMaxHelp through @ATTHelp so bad? Can't stay logged in longer than 2 days then spend the next 4 days troubleshooting and dealing with help desk to get logged back in. Wait 2 days and repeat the cycle all over again. #Terrible #IDontNeedToRenewASubscriptionIAlreadyHave

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