HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Stuart, FL 1
Rowlett, TX 1
Aurora, CO 1
Écully, Auvergne-Rhône-Alpes 1
El Pueblito, QUE 1
El Paso, TX 1
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Brandenburg an der Havel, Brandenburg 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • merschplaysbass Stefan Mersch (@merschplaysbass) reported

    @hbomax Resolution looks awful on my screen. Entire movie looks squished.

  • drb_hxc smallz (@drb_hxc) reported

    @hbomax fix the god damn servers already. Maybe knowing a major movie like @MKMovie, y’all would have stressed tested a little better.

  • thepiecesmatter Chad Campbell (@thepiecesmatter) reported

    @HBOMaxHelp at what point do refunds start being given for the now months long issue with the @hbomax app on Samsung TVs? It's frustrating seeing that HBO Max charge from Samsung each month and the white line remains over and over.

  • Atreus41878825 Atreus (@Atreus41878825) reported

    @HBOMaxHelp Fix the a aspect ratio! 4:3 looks like garbage

  • gaccione_james james gaccione (@gaccione_james) reported

    @HBOMaxHelp youre ridiculous. its impossible to watch your movie right now. hype up something as big as Mortal Kombat and have it buffer for everyone trying to watch it alone or with people. clearly others have said something fix it and don't reply with some half *** excuse.

  • rlayton27 Ryan (@rlayton27) reported

    @jhs39_joe @hbomax Dang. They had an opinion you didn’t like? That’s terrible.

  • RainOfTears4 Petar Ivanov (@RainOfTears4) reported

    What is up with this white line on the @hbomax through my @Samsung TV??!? Can we fix this please?

  • Atreus41878825 Atreus (@Atreus41878825) reported

    @Axetrax @HBOMaxHelp I have a Samsung Q60T 4ktv and the app has a weird white bar at the top right of my TV. It's the only app I have problems with. 4:3 ratio on mortal kombat looked terrible

  • ChosenHun TDott (@ChosenHun) reported

    The @hbomax app is the WORST

  • ScottKline15 Scott (@ScottKline15) reported

    @hbomax why is it every time I use your service, it is choppy and stops every 15 seconds? Every other streaming service doesn’t have this issue... #poorquality #myinternetisfine

  • DrewLang4 Drew Lang (@DrewLang4) reported

    @hbomax are there any fixes to the constant buffering, done every troubleshoot Google can find and still having issues

  • HorrorCollect CollectHorror (@HorrorCollect) reported

    Quick question: Does anyone else have sound issues with the @hbomax app on their TV? We have a sound bar and even at full volume the audio for Mortal Kombat was extremely low. Kinda ruined my experience, to be honest, and we had the same experience with Wonder Woman 84.

  • GetTheKnaak Jerry Knaak (@GetTheKnaak) reported

    @HBOMaxHelp My main Samsung TV with soundbar, sub and wireless rear surround speakers. Audio is extremely low, I don't have this problem with Xfinity cable or any other streaming service or app.

  • dsellick dave sellick (@dsellick) reported

    @hbomax please fix the volume!! I have to turn my tv all the way up just to barely hear any movies I watch!!

  • iamsable3000 Boss ™️ (@iamsable3000) reported

    Excuse me @hbomax trying to watch mfn mortal Kombat and this freaking error message keeps popping up 🤬🤬🤬🤬

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