HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
San Jose, CA 2
Portland, OR 2
Paris, Île-de-France 2
Seattle, WA 2
Zapopan, JAL 2
Buffalo, NY 2
Holly Ridge, NC 1
Racine, WI 1
St. Martin, Niederösterreich 1
Sherbrooke, QC 1
Innsbruck, Tirol 1
Crestview, FL 1
Gustavo Adolfo Madero, CDMX 1
Magdalena Contreras, CDMX 1
Chandler, AZ 1
Córdoba, VER 1
Poza Rica de Hidalgo, VER 1
Kingwood, TX 1
Juárez, CHH 1
Carmel, IN 1
Smithton, MO 1
Iztapalapa, CDMX 1
Ciudad de Villa de Álvarez, COL 1
Holland, MI 1
Santa Barbara, CA 1
Beijing, Beijing Shi 1
Tlalnepantla, MEX 1
Albany, NY 1
Puyallup, WA 1
Montgomery, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • JoshDoesNotCare Baroness Basic (@JoshDoesNotCare) reported

    @HBOMaxLA @hbomax help ◕ ◡ ◕

  • JK4507 JK4507 (@JK4507) reported

    @hbomax It's time to fix your app HBO! Same glitches on every platform. I give up.

  • gr33nshell rm (@gr33nshell) reported

    @hbomax man no I have to go watch @Showtime #CityOnAHill because #Gomorrah is still broken for the 3rd day now.

  • JK4507 JK4507 (@JK4507) reported

    @HBOMaxHelp 6 days and counting... Makes me wish for NetFlix!! @NetFlix did not have one glitch broadcasting @GomorrahSeries S1 & S2. The Nertflix English subtitles with Italian audio were perfect. The English dubbing of this show is unwatchable!

  • btwiamawsm faye (@btwiamawsm) reported

    CAN SOMEBODY HELP ME RE HBO GO??? I ALREADY PAID MY SUBSCRIPTION VIA ITUNES BUT IT STILL SAYS I AM NOT SUBSCRIBED YET TO HBO GO??? #FriendsReunion #HBOGO #HBOMax @hbomax @HBOGOhelp

  • GmenJoe Joey Boom (@GmenJoe) reported

    @HBOMaxHelp I never watch Friends, I was saying my friends are having the same issue with the app and it’s a Samsung. The app seems to work on my phone but I have no interest in paying 15 a month to watch on my phone.

  • DawnOfTheF13TH - (@DawnOfTheF13TH) reported

    @JK4507 @deeinagi @hbomax Closed Captions doesn’t work. They said they are “aware” of the issue. Whatever that means. It’s been glitched since they put the season up.

  • catinthehood catinthehood (@catinthehood) reported

    @HBOMaxHelp Did that and it didn’t fix it. It was one of the steps in a troubleshooting list we found.

  • bplusd7 Pan de canela (@bplusd7) reported

    @shan70 @IamMouse_ @hbomax I already tried but it didn't work. But I remember reading somewhere about it and it was supposed that HBO max was going to replace HBO go so it should work, right?

  • rjlawson07 O-G-N-E-T-S (@rjlawson07) reported

    The next show or movie I watch on @hbomax that doesn’t give me at least one error while watching will be the first. Garbage app.

  • JK4507 JK4507 (@JK4507) reported

    @HBOMaxHelp 6 days and counting... Makes me wish for Netflix!! @netflix did not have one glitch broadcasting @GomorrahSeries S1 & S2. The Netflix English subtitles with Italian audio were perfect. The English dubbing of this show is unwatchable! You have messed up our favorite show 😩

  • webmattchu Matthew H. (@webmattchu) reported

    @HBOMaxHelp @Mpj1973Carl Same. No error just spinning on actual footage. Previews, Promos play, but actual show is bricked.

  • Danneskjold57 Ali Ghieri (@Danneskjold57) reported

    @HBOMaxHelp @pomodorista Any ETA on the fix for this? I can't stop now.

  • COweatherman Chris Vagasky (@COweatherman) reported

    @HBOMaxHelp Well it’s been nearly 12 hours and I still don’t have access to my account. @hulu_support was able to fix a situation like this in 5 minutes.

  • pussygoblin420 killer bee (@pussygoblin420) reported

    @hbomax Hey man Idk if you guys know this but your ps4 app is damn near broken

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