HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:

HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Raleigh, NC | 3 |
Madrid, Comunidad de Madrid | 3 |
Philadelphia, PA | 2 |
New York City, NY | 2 |
Streamwood, IL | 2 |
Portland, OR | 2 |
Austin, TX | 2 |
Valencia, Comunitat Valenciana | 2 |
Grand Rapids, MI | 2 |
Mobile, AL | 1 |
Nuevo Laredo, TAM | 1 |
Ocala, FL | 1 |
Tonanitla, MEX | 1 |
Titusville, FL | 1 |
Newbury, NH | 1 |
Lake Worth, FL | 1 |
Dubai, Dubai | 1 |
Mountain View, CA | 1 |
Wheeling, IL | 1 |
Snezhnogorsk, Murmanskaya Oblast’ | 1 |
Jacksonville, FL | 1 |
Port Charlotte, FL | 1 |
Brussels, Bruxelles-Capitale | 1 |
Farmington Hills, MI | 1 |
Fort Worth, TX | 1 |
Phoenix, AZ | 1 |
Oak Harbor, WA | 1 |
Cincinnati, OH | 1 |
Morata de Tajuña, Comunidad de Madrid | 1 |
San Antonio, TX | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Aloy (@starkaloy) reported
Flash goes to Netflix after season done airing on CW not @hbomax that's why flash doesn't get superman & lois treatment. Its all about money!!! Because superman will stream on hbo max in August hbo max help with special effects. Flash goes to Netflix so hbo doesn't help. (2/2)
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Simon Cooke (@FleetingShadow) reported
Even when I tell my firetv to play in native frame rate, I'm still seeing movies in 60hz (with interpolation) on HBO Max. @amazonfiretv and @hbomax - any idea what's wrong? Seems to work fine for Radioactive on PrimeVideo, but Ready Player One is interpolated 60hz, not 24.
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Genaro Ramirez (@GenaroR20836055) reported
@HBOMaxHelp Ever since I updated this app when I fast forward the dot you drag lags behind REALLY bad and makes it unusable. And when you drag really fast it only skips a minute before the dot stops for some reason
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Lauren McCoy (@alissa914g) reported
@ItsOnly1Deprina @hbomax No. I don't use ARC which causes this problem.
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Sutton (@Everlast56) reported
@HBOMaxHelp Every single time I use the PC version on my computer it says "it cannot connect right now" even though every other website loads fine. Fix your entire website, it's really screwed up.
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everything happens for a riesling (@PinotYouDidnt) reported
Hi, @hbomax, I can't get a foreign show to play with the original audio and English subtitles on the Roku channel. It shows the original language with the original audio. This isn't an issue on the Fire Stick.
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Genaro Ramirez (@GenaroR20836055) reported
@HBOMaxHelp None of this worked, my wifi is 900mbs. All these problems started happening since I updated the app.
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Catherine Grace Katz (@Catherine_Katz) reported
@HBOMaxHelp All my devices. Samsung frame, multiple laptops, and iPad. I tested all the other streaming services at that time to isolate the problem and they were working just fine. It was just HBOMax.
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Trey 🙇🏽♂️ (@lordmyers_) reported
@HBOMaxHelp my tv is working on every other app and nothin is wrong with it but when i try to watch a movie on hbo max all the colors are distorted and look like a rainbow how do i fix this ?
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Reel Fanatic (@FanaticReel) reported
@hbomax Friends is the single worst "sitcom" I've ever tried to watch, and couldn't even finish one episode. Thanks for padding the pockets of these completely unfunny likely billionaires with even more unearned cash
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Robert Figueroa (@robertfromphx) reported from Phoenix, Arizona
@hbomax fix your ****. This is ridiculous.
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Nien Nunb (@Nien_Nunb) reported
@hbomax None... and burn the servers containing the reunion special.
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Producer of things (@ItsOnly1Deprina) reported
The audio on my @hbomax is ALWAYS LAGGING. Does anyone else have this problem?
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RadicalCandor (@candor_radical) reported
What the actual **** @hbomax? The second half of season 1 #TheNeversHBO is in pre-production and won’t be released until 2022? Ever since S8 of #GameOfThrones you’ve been one of the worst streaming services. Such a waste of money.
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Rebecca Wray (@sunnylagirl) reported
@hbomax worst stream ever. Constantly dropping and rebooting on new Samsung tv.