HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Dallas, TX | 3 |
| Paris, Île-de-France | 2 |
| Seattle, WA | 2 |
| Zapopan, JAL | 2 |
| Philadelphia, PA | 2 |
| Buffalo, NY | 2 |
| Richmond, VA | 2 |
| The Hague, zh | 1 |
| Toano, VA | 1 |
| Minneapolis, MN | 1 |
| League City, TX | 1 |
| Naugatuck, CT | 1 |
| New York City, NY | 1 |
| Walnut Creek, CA | 1 |
| Makati City, National Capital Region | 1 |
| Adelaide, SA | 1 |
| Santa Clara, CA | 1 |
| Mission Viejo, CA | 1 |
| Clio, MI | 1 |
| Rolling Meadows, IL | 1 |
| Manises, Comunitat Valenciana | 1 |
| San Antonio, TX | 1 |
| Riverside, CA | 1 |
| Port Saint Lucie, FL | 1 |
| Los Angeles, CA | 1 |
| Chicago, IL | 1 |
| Houston, TX | 1 |
| Cornersville, TN | 1 |
| São Francisco do Sul, SC | 1 |
| Holden, ME | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Chris
(@drawls840) reported
from
Union City, California
@hbomax this is the worst app I have ever experienced. You would think you’d at least have a good app if you are forcing all your customers to switch. Sad
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Benny WearsHisEffingMask
(@BennyDNielsen) reported
Why do I have no issues with streaming any service except @hbomax. Why haven’t they fixed this yet. The app has been out for long enough to solve these basic issues.
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Hercules Mulligan
(@MrTimKaos) reported
@hbomax seriously fix your buffering problems
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Kami
(@kamihack) reported
@deponentVMB @hbomax I join your pain, lately I’ve needed to delete the Apple TV app on my Xbox. And then reinstall and login again, because log in data is not preserved. I’m appalled by the low quality software that apple is delivering.
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brandon
(@brandon24662806) reported
@HBOMaxHelp Yeah, the problem started when I did the update on the AppleTV which is why I didn’t do it on the Q8
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Claire Gilpin
(@clairefgilpin) reported
@hbomax I can’t get any shows to play through my account through both my iPhone app and Samsung Frame TV. Problem has been going on for a couple of days and I’ve tried all troubleshooting on your website. HELP!
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2brainTommy
(@2brainTommy) reported
The @hbomax app on @Roku @RokuSupport is the WORST most unresponsive app I've ever seen. Crashes constantly and lags beyond belief
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Katsumoto
(@CtRedlich) reported
@hbomax your app is awful slow, terrible
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xingcat
(@xingcat) reported
I can't imagine @hbomax picking up #TheBigShotOnMax for another season, because this really reads as something that was done on a whim and for a tiny budget to see if it would work, and it really doesn't work. I feel bad for all the contestants who took time to film this.
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grace// malcolm lovebot 🥰
(@prodigalbright) reported
@KokoColette negotiations take awhile but sometimes they work! if networks like @hbomax see the love for prodigal son, they might want to buy it. but that only works if they see the love! #saveprodigalson
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Black Morris
(@realblackmorris) reported
@DarthAmin @hbomax Worst streaming service I’ve ever used. If you wanna restart something you gotta rewind it back to the beginning like it’s 1994
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Rue Salinas III
(@Rsali22) reported
Hey @hbomax I’m trying to watch #TheWitches and it’s automatically playing in Spanish and there’s no options to change it to English. Can you update this problem
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Steve
(@nwckst) reported
@HBOMaxHelp My TCL tv reboots every 10 mins when using, my other tcltv, no problem, i can only assume its @TCL_USA and @costco bullshit, tcl sold **** that would give up after warranty
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Mauri Diaz
(@PancakeSmackerr) reported
@hbomax is the only app on my ps4 that constantly buffers. I dint have any issues on my other streaming service only on HBO Max. What can I do fix this
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Greg Stinson
(@GregStinson) reported
@hbomax needs to hire a new CTO. Their buffering problems are unacceptable in 2021. Just because AT&T bought a bundle doesn’t mean you can go cheap on the infrastructure.
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