HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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Buffering
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Atlanta, GA | 2 |
| Mexico City, CDMX | 2 |
| Riverside, CA | 2 |
| San Jose, CA | 2 |
| Portland, OR | 2 |
| Groß-Umstadt, Hessen | 1 |
| Hamburg, HH | 1 |
| Pittsburgh, PA | 1 |
| Rochester, MN | 1 |
| Guayaquil, Provincia del Guayas | 1 |
| Abtsgmünd, Baden-Württemberg Region | 1 |
| Utrecht, ut | 1 |
| Firminy, Auvergne-Rhône-Alpes | 1 |
| Queens, NY | 1 |
| Columbia, MD | 1 |
| Vancouver, BC | 1 |
| Genoa, OH | 1 |
| Washington, D.C., DC | 1 |
| Hickory, NC | 1 |
| Lagoa da Prata, MG | 1 |
| Bridgeport, CT | 1 |
| Perry, GA | 1 |
| Berlin, Land Berlin | 1 |
| Brandenburg an der Havel, Brandenburg | 1 |
| Sacramento, CA | 1 |
| Renton, WA | 1 |
| Santa Maria, CA | 1 |
| Newark, DE | 1 |
| Mount Pleasant, SC | 1 |
| Montechiarugolo, Emilia-Romagna | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Gary H 🇬🇧
(@harwood_gary) reported
@RexOverdrive @hbomax This is why you can't beat physical media along with the quality and reliability of a hard copy. Availability and buffering issues/stream quality are always going to be a problem.
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Juan Carlos
(@JuanCar12136319) reported
@hbomax It doesn’t matter as long as you keep using your horrible app. It looks blurry and glitchy . Fix it. It’s been years and we are still having issues . Ask Netflix how to fix image quality on apps.
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brian
(@bmfsays) reported
sucks that the @hbomax app doesn't work on Roku TVs, you'd think they'd have figured it out by now
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Ray Taylor - InspiredDisorder.com
(@RayTaylor) reported
Hay @hbomax I’m trying to binge watch some of your original content but there is no easy way to skip the post show recap to start the next episode. I shouldn’t have to play editor to enjoy your work
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suspended at 2k
(@pinkjell0) reported
@HBOMaxHelp @BlueberryWelder GIRL fix ya app 😭
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@groovedaddy77
(@groovedaddy77) reported
@HBOMaxHelp have you heard of anyone having trouble signing in on their Samsung Z Fold 2? When I do its an endless circle...takes me right back to sign in page. I'm signing in thru my provider.
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Caryn Angelique
(@CarynAngelique) reported
@HBOMaxHelp I’m having trouble on the iPad app. How do I contact someone?
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Brian Donald
(@jita1) reported
@hbomax Please fix your app on FireTV. When I try to rewind or fast forward, it keeps going after I hit play to stop it. So annoying.
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nyah ☄︎
(@sweetenyah) reported
@HBOMaxHelp I was using the website on the pc. On the Mac it’ll work if i just let it play, a few freezes here and there but yes.
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Always a lovely day somewhere
(@TheyMakeMad) reported
Here's my endorsement for @hbomax - The content is good enough that I'm willing to continue using it despite the application/site being almost unusably bad on every single platform. Like, as a developer, I can't even imagine what their issue tracker looks like.
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Nigel Gnarleson
(@NGnarley) reported
@hbomax Your app straight up sucks. It’s terrible. It freezes 50% of the time I open it. It’s like you hate your customers. Do better.
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Geri Townsley
(@GeriTownsley) reported
@HBOMaxHelp @GrimmSaboc It the same issue with the Mecool DM2 box and after 3/4 of an hour HBOmax app looks up. Only way around that issue is to force the app to shut down and clear the app's cache.
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Nick
(@NoNotHappyDays) reported
@HBOMaxHelp @Zach__Frank The whole app is broken mama
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John Wong
(@john_wong7) reported
Why can't @hbomax work without internet connection? What's the point of downloading a video when you still have to stream it online? All the other streaming platforms have figured it out. Let's get it together @hbomax !
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Johanna Moya
(@Johanna__Moya) reported
@hbomax your streaming app SUCKS please fix it thanks.
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