HBO Max Outage Map
The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
HBO Max users affected:
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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Fort Worth, TX | 2 |
| Dallas, TX | 2 |
| Toledo, OH | 2 |
| Philadelphia, PA | 2 |
| Los Angeles, CA | 2 |
| Fort Myers, FL | 2 |
| St. Louis, MO | 2 |
| Oak Harbor, WA | 1 |
| Bangor, ME | 1 |
| Reynosa, TAM | 1 |
| Santa Catarina, NLE | 1 |
| García, NLE | 1 |
| Brie-Comte-Robert, Île-de-France | 1 |
| Torrijos, Castilla-La Mancha | 1 |
| Bron, Auvergne-Rhône-Alpes | 1 |
| Quinns Rocks, WA | 1 |
| Lyon, Auvergne-Rhône-Alpes | 1 |
| Chelles, Île-de-France | 1 |
| Columbus, OH | 1 |
| Villeurbanne, Auvergne-Rhône-Alpes | 1 |
| Tours, Centre-Val de Loire | 1 |
| Limoges, Nouvelle-Aquitaine | 1 |
| Clinton Township, MI | 1 |
| Couvains, Normandie | 1 |
| Brno, Jihomoravský kraj | 1 |
| Dunkerque, Hauts-de-France | 1 |
| Westerville, OH | 1 |
| Béthune, Hauts-de-France | 1 |
| Denton, TX | 1 |
| Richmond, VA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Deborah Smerek
(@dsmerek) reported
@HBOMaxHelp Dear Intern, I was one button click away from sending an email containing a joke about ****** thermometers to my entire company. I work for bank, we all do things. It's ok. This will make you a far more empathetic person as you advance in your career. You got this!!
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Cheif
(@Masterchafer) reported
@hbomax Jesus Christ for the love of all gods please fix your ****** play controls. One small press of the fast forward skips 30s at a time and pressing play does nothing. About to cancel your service just because of this.
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Sourface
(@SourPatchWoman) reported
@HBOMaxHelp Dear intern, At least yours was an innocent error that harmed no one. I once accidentally forwarded a document, which typically only I use, to a colleague that referred to him as a “lazy —-head.”
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Mitch
(@WorldOfTheMitch) reported
@HBOMaxHelp Dear intern, Once I cut the power out in the IT department at the college I worked at. Nearly wiping out all the servers and turning off all the PCs in the neighboring classroom which was full of students working on their final assessments
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Scout James 💖💜💙
(@hiyascout) reported
@HBOMaxHelp I've been trying to get connected through AT&T for weeks. I've been on countless chat sessions and phone calls. Is there an email address I can send a summary of the issue to? You both say it's the other's problem.
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Garrett Jackson
(@juxtaphant) reported
@HBOMaxHelp Dear intern, I sent an email about urgent tax issues intended for a list of 15 people to our entire customer database of 150,000+ people. Phone calls rang for the entire day.
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kee nethery
(@keenethery) reported
@HBOMaxHelp We had a rule, no production changes on a Friday, and certainly not on a weekend. If someone … uh … well you know, we wanted a full normal work day to recover.
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Marlon Castillo🌹
(@MarlonCastillo_) reported
@NamasteSweetie @HBOMaxHelp So can you still login to HBO Max via your wireless provider? I have HBO Max thru my cable provider & I was able to login except that when I went to settings the email & passwrd had been changed by the hacker. The right email is there now & today I got an email to reset my psswrd
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Jaylyn Stoesz
(@jaylynstoesz) reported
@lettuce_fetish @HBOMaxHelp I dunno why don't you consult the DevOps team at HBO and share all the things that you, in your infinite wisdom as someone who does not work on their pipeline, would have done differently
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Mary In The East
(@ChappGal) reported
@HBOMaxHelp Dear Intern, One day, at the very company where you work, an assistant in the crisis management group was testing the notification function in a new application. The whole company received an urgent alert telling us to shelter in place, because the zombies were attacking.
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Jill Twiss
(@jilltwiss) reported
@HBOMaxHelp Dear Intern, I somehow accidentally picked up someone else's work ID to run an errand. To Congress. I was stopped and walked back to my office by the Capitol Police, who glared at my boss and said "Do you KNOW this girl?" To this day, I cannot think why she said yes.
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Stefanie Grieser ✨ (She/Her)
(@smgrieser) reported
@HBOMaxHelp I spotted a typo in a well-known, publically traded companies Twitter bio. I tweeted about said typo, not thinking twice about the person who runs the account. I feel - to this day- ******* terrible. WHY DID I NOT JUST DM THE COMPANY (AND HUMAN BEING) PRIVATELY?
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berries & cream
(@banana0king) reported
@HBOMaxHelp THE APP ON PLAYSTATION IS GARBAGE ! HAS ISSUES ON BOTH PS4 AND 5 SO I KNOW ITS NOT JUST MY SYSTEM. VERY ANNOYING 😡😡😡
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Stephanie Says WEAR A MASK
(@StephanieLogue3) reported
@HBOMaxHelp Dear Intern, I used to work at a college that offered a degree in Family Financial Planning. As the designer for the course catalog, I left out the word “financial”. On the back cover showing all of our degrees. In font size 18. You’re doing fine.
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⑆ robot ⑉ taylor
(@RobotTaylor) reported
from
Pacheco, California
@skeptomai @rakyll @HBOMaxHelp Late one night managing a cluster of hosted RHEL servers I updated iptables on the fly. Made a typo and wanted to revert quickly and all my brain could think to type was: # service iptables panic The resulting call to tech support was cathartically humbling
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