HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
Portland, OR 2
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Washington, D.C., DC 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Brandenburg an der Havel, Brandenburg 1
Sacramento, CA 1
Renton, WA 1
Santa Maria, CA 1
Newark, DE 1
Mount Pleasant, SC 1
Montechiarugolo, Emilia-Romagna 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • dahigi80 Dahigi80 (@dahigi80) reported

    Just subscribed to hbomax and it's buggy as hell on the Roku. Constantly crashing if it opens. Super slow response on the occasions I can get it to work. UI needs work. Would like to watch hbomax since I'm paying for it. Any update coming? @HBOMaxHelp @RokuSupport

  • averygrrl avery💝s data📝charts📈& finance💹✊🌹 (@averygrrl) reported

    Is there a @HBOMaxHelp? Why is the streaming quality so incredibly low in my browser? Advertisements are streaming at 1080p but everything else is streaming at variable rate ~720p. I assume I'd get 4K if I put it on my TV...

  • MattCameronLane Matthew Lane (@MattCameronLane) reported

    I keep trying to see for myself if Wonder Woman 1984 is good or not, but every time I start it it slows to a slide show. @hbomax pls fix your servers.

  • lesscrazyplease Fed Up With Republicans (@lesscrazyplease) reported

    Hey @hbomax - what’s the point of letting us download offline content before we go on vacation, if the minute we get outside the US you lock us out of the app? Is there a work-around? We just want to watch the shows we already downloaded for this purpose.....help?

  • jakeclawson Jake Clawson (@jakeclawson) reported

    @HBOMaxHelp TLC 55R625 is having trouble with Ww84. The video is very choppy. It plays the preview of the first scene fine and has never had this problem otherwise. Any suggestions?

  • bengalblitz Splittin_Headz (@bengalblitz) reported

    @hbomax the title in which I thought was previously held by the @espn app for worst app, now goes to you. Congratulations on surpassing ESPN for the worst app ever!!! Didn’t think it could be done, but you did it!!!!

  • TGrizzzzly A Nebraskan in a different state’s cornfield (@TGrizzzzly) reported from Kansas City, Kansas

    Anyone else having issues with @hbomax ? And no it’s not my internet.

  • macysMama3 Cristina Duarte (@macysMama3) reported

    @HBOMaxHelp we just purchased HBO Max and every time we start a show, after a while the shows freeze. Then kicks us out saying it cannot play the episode. It’s happens every day 😫 #help

  • KatTurnOD Kathleen Turner Overdrive (@KatTurnOD) reported

    @WonderWomanFilm @hbomax Garbage effects, convoluted story, generic 80s tropes, terrible dialogue... this should take the heat off of GL.

  • meter009 Meter (@meter009) reported

    @hbomax Does it bother anyone that WW busts up a band of 2 bit thieves for stealing, but has no problem stealing her “invisible” jet? WTF?

  • meter009 Meter (@meter009) reported

    @malificent2000 @hbomax I’m not sure why she’s even in the movie. She adds nothing to the story. Her whole side plot is just time filler. WW serves very little purpose as well. Spends the entire movie chasing the villain that ultimately folds when the cost is more then willing to pay. Awful.

  • guynms26 Al Davis (@guynms26) reported

    @RyanBurnsMN @HBOMaxHelp Same thing happening tonight to me. Audio is fine but no video only on WW84. All other shows are fine. HBO MAX needs to fix this before we all cancel our subscriptions.

  • micfav Michel Favorite (@micfav) reported

    @hbomax What is issue that I can't watch WW84 on 4K Firestick on my Sony 3D TV.

  • horstengela Matt Howell (@horstengela) reported

    @lesscrazyplease @hbomax Netflix man. @netflix doesn’t have these problems.

  • ValerieSprague 🆚 (@ValerieSprague) reported

    @HBOMaxHelp Hate to be that person, but keep getting stalled video and error messages and have to restart in the middle of shows. This happens on laptop and TV stream, but I have no issues with HBO on Prime or Netflix, just the HBOMax app.

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