HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Riverside, CA 2
Rowlett, TX 1
Aurora, CO 1
Écully, Auvergne-Rhône-Alpes 1
El Pueblito, QUE 1
El Paso, TX 1
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Hamburg, HH 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1
Hickory, NC 1
Lagoa da Prata, MG 1
Bridgeport, CT 1
Perry, GA 1
Brandenburg an der Havel, Brandenburg 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • matchooh Matt (@matchooh) reported

    @HBOMaxHelp love watching a movie (Dune) that pauses every 3 minutes and has to buffer. This is 2021, why is buffering still a thing? #trashapp

  • L_K_Russell KRMINT (@L_K_Russell) reported

    @HBODocs @HBO @hbomax Horrifying! It will happen again and it will be worst if they don’t hold every single Person involved accountable .

  • heridfan (((Herid Fel))) (@heridfan) reported

    @davemark @hbomax Amen to that. I don't know who decided it was a good idea to ask David Lynch to direct it but that experiment did not work out.

  • LJW_314 Larry J (@LJW_314) reported

    @HBOMaxHelp I've had issues watching movies and the app freezing to the point I have to restart my device. Google TV device, remote wouldn't respond, just just 3 dots at the bottom of the screen. Had to unplug my device to unfreeze it.

  • shann_o_hann S. Chap ☤ ⚯͛ (@shann_o_hann) reported

    @hbomax are you planning to improve your buffering issues? I’d love to watch #DuneMovie without it pausing every few minutes.

  • WayneHochhalter Wayne hochhalter (@WayneHochhalter) reported

    @hbomax @HBOMaxHelp Not working for me at all

  • Tippyannette Tippy (@Tippyannette) reported

    @HBOMaxHelp @chadswanzy Also having the same issues... Ps4 on our TV, Dune not playing, nothing is playing 😭 😭

  • tepo_rica Tepo Rica (@tepo_rica) reported from Shoreline, Washington

    @hbomax why are you not working right now!?!?! I feel like you are down so often. Sad heart.

  • crutch45 crutch4 (@crutch45) reported

    Anyone else’s @hbomax not working?

  • jthreatsENT Jonathan (@jthreatsENT) reported

    @hbomax Can y’all fix the app so I can watch it?!

  • drc0230 Derrick (@drc0230) reported

    @hbomax Your app is broken! Sign in with provider won't work and I have some Dune to watch and Titans to finish!! Help!!

  • SuperTastery SuperTaster (@SuperTastery) reported

    @irisjaycomics @hbomax That's not an HTML error, it's a very badly written error message in HTML. The only relevant line is Bad Request. If you consistently get this exact same message, try reinstalling the app like service said. If that doesn't work, it's a connection problem between PS4 and internet.

  • stephensonmc Marcus Stephenson (@stephensonmc) reported

    Anyone else have trouble with @hbomax volume? You can barely hear the first scene in Dune. 5.1 surround and it’s brutal.

  • ChrisBayArt Chris Bay (@ChrisBayArt) reported

    @hulu I bought @hbomax through Hulu but I can’t sign into hbomax with my Hulu signin and a large portion of hbo’s programing is NOT available on Hulu. Like Dune (one of the whole reasons I signed up for @hbomax) how do we remedy this? Should I cancel it through Hulu?

  • benfitts Ben Fitts (@benfitts) reported

    @hbomax if I only have one profile I always want to login to that profile. I never want to have to make extra clicks by selecting my only profile!

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