HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hamburg, HH 2
Paris, Île-de-France 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Queens, NY 2
Atlanta, GA 2
Mexico City, CDMX 2
Lafayette, IN 1
Prospect, KY 1
Carlisle, PA 1
Irving, TX 1
Painesville, OH 1
Stuart, FL 1
Rowlett, TX 1
Aurora, CO 1
Écully, Auvergne-Rhône-Alpes 1
El Pueblito, QUE 1
El Paso, TX 1
Lexington, NC 1
Philadelphia, PA 1
Groß-Umstadt, Hessen 1
Pittsburgh, PA 1
Rochester, MN 1
Guayaquil, Provincia del Guayas 1
Abtsgmünd, Baden-Württemberg Region 1
Utrecht, ut 1
Firminy, Auvergne-Rhône-Alpes 1
Columbia, MD 1
Vancouver, BC 1
Genoa, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • EllenBooraem EllenBooraem (@EllenBooraem) reported

    @HBOMaxHelp I did all of those things many times over, before giving up and canceling my subscription. The problem is Max. No problem with Now or even early Max, even with 10 mbps internet. Upped to 25 mbps and Max still doesn't work. Why not offer replay speed options like everyone else?

  • _ProJecTPatt_ Duke Silver (@_ProJecTPatt_) reported

    @Billy_Rehfeld @hbomax I actually always have problems with Hulu , but never anything else

  • Ineeidem Hypertiro🇮🇹⚽️ (@Ineeidem) reported

    @hbomax I'm having trouble with the app. Who do I contact?

  • awol_mojo Paul Awalt (@awol_mojo) reported

    @VIZIO @hbomax Hey check it out, I was using my HBOMAX app and used fast forward, app wouldn’t work, and AGAIN I HAD TO RESET MY VIZIO TV & SOUND BAR TO FACTORY SPECS JUST TO GET THE TV TO WORK AGAIN. AGAIN I SAY TO YOU BUY ANY ORHER BRAND THAN A VIZIO TV & SOUND BAR.

  • chrissalvano Chris Salvano (@chrissalvano) reported

    @HBOMaxHelp Samsung smart tv and a MacBook. Problems on both devices.

  • vanMathuysen Chris van B (@vanMathuysen) reported

    @hbomax @YouTubeTV why do I regularly have to sign out & back in for my HBOMax subscription (purchased through YouTubeTV) to work despite the fact I’ve had a continuous subscription? Also worth noting: sign out/in doesn’t even work every time, sometimes takes multiple attempts.

  • chrissalvano Chris Salvano (@chrissalvano) reported

    @hbomax yo your streaming service rarely works: constantly buffering and giving me “this title not available” in the middle of a show. I never have this problem with other streaming services. What gives?

  • RayMonevsMeaty ♍️ 🖤♓️❤️ (@RayMonevsMeaty) reported

    @HBOMaxHelp just because y’all have the best shows doesn’t give you the right to have thee worst app imaginable

  • cwslyclgh Conrad Wesley Clough (@cwslyclgh) reported

    Hey, @hbomax, what was with the sound quality of Dune? Could barely hear the characters talking, but the sfx were nearly blowing out my speakers...

  • billyjackhyde billyjackhyde🚀 (@billyjackhyde) reported

    @hbomax Why are subtitles suddenly on by default? It’s obnoxious, and instead of helping me fix it, your cust service tried to convince me it’s always been that way. It’s not isolated, people having this issue are posting all over the HBO Max subreddit. Let’s get an actual fix!

  • Billy_Rehfeld Billy Rehfeld (@Billy_Rehfeld) reported

    Anyone else have trouble with @hbomax . Legit never have problems with Hulu/Netflix/Prime/Showtime etc but always have connection problems with HBO

  • medesaparecido B one-with-the-force T (@medesaparecido) reported from Raleigh, North Carolina

    So @hbomax is just never gonna fix their app are they. Damn thing stalls out more than a hoopty in the winter ffs

  • TerraNikol Terra Nikol (@TerraNikol) reported

    @hbomax what's up with the app not working? Ughhhh I'm about to cancel this ish again.

  • Mrsims1011 Mrsims101 (@Mrsims1011) reported

    @HBOMaxHelp Didn't help at all

  • Pedingo Pedro (@Pedingo) reported

    HBOMax has been out for over a year and it is still the worst streaming app @hbomax

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