HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Queens, NY 3
Oklahoma City, OK 2
Hamburg, HH 2
Washington, D.C., DC 2
Berlin, Land Berlin 2
Atlanta, GA 2
Saint-Gildas-de-Rhuys, Bretagne 1
Leeds, England 1
Liverpool, England 1
Brackley, England 1
Saalfeld, Thuringia 1
Max Meadows, VA 1
New York City, NY 1
Urbana, OH 1
Denver, CO 1
Springfield, MO 1
Charlotte, NC 1
Rice, MN 1
Providence, RI 1
Seattle, WA 1
Newnan, GA 1
Waynesville, NC 1
João Pessoa, PB 1
Porto Alegre, RS 1
Corning, NY 1
Cleveland, OH 1
Los Angeles, CA 1
Eau Claire, WI 1
Lexington, KY 1
Bellmore, NY 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • josh_follett Josh follett (@josh_follett) reported

    @HBOMaxHelp keeps buffering every 15 seconds ...can’t watch king vs Godzilla .....please help

  • johnskolvikes John Ricardo (@johnskolvikes) reported

    @hbomax why the hell isn’t your app letting me watch Godzilla vs Kong?? Some service code error. Someone needs to pull their head out of their *** or I’m pulling my subscription from all my houses. Need to know ASAP

  • stickster 𝕊𝕥𝕚𝕔𝕜𝕤𝕥𝕖𝕣 ✌️❤️🎸 (@stickster) reported

    Dear @hbomax, why is it every single new release movie can't do Dolby Digital 5.1 on my Samsung TV? Older stuff like True Detective and every other streaming service are fine. Internet says it's a widely experienced problem. I want to love you, sincerely. Please help me do that.

  • NLee53873356 NLee (@NLee53873356) reported

    @HBOMaxHelp @Styles510D We are having the same issues here. It’s sooooo frustrating! We have restarted everything including internet and it continues to do the same.

  • sarahw0513 Sarah | PlanningInspired.com (@sarahw0513) reported

    @hbomax Trying to watch #GodzillaVsKong but it keeps constantly buffering and now dropping audio. We've restarted everything and no other service has issues. This stinks.

  • GuttaBoy1127 GuttaBoy (@GuttaBoy1127) reported

    @hbomax help I'm trying to watch godzilla and there is no audio I'm watching on a Samsung smart TV

  • VinTheMang Vince Mang (@VinTheMang) reported from Lindenhurst, New York

    @wbpictures @hbomax I’m not really sure what the issue is. You have endless money. Endless resources. A streaming service. Movie service. There is a significant demand to #restorethesynderverse snyderverse to HboMax. Keep your ****** movies

  • msciarabba Marc Sciarabba (@msciarabba) reported

    @HBOMaxHelp Just sending my daily eta on the white line fix. It’s very annoying.

  • JohnTheNaptist Kim John Goon (@JohnTheNaptist) reported

    livestreaming a college baseball game from Bumfuckville Kansas FLAWLESSLY on espn+ but can’t get @hbomax to show me one of the biggest movies of the year without constant pausing or error messages.

  • Belmedioni Belmedioni_Illustrations (@Belmedioni) reported

    @xNovaKayne @HBOMaxHelp We are having the same problem

  • bocktwitch Bocktwitch (@bocktwitch) reported

    @hbomax I created an account on my iPhone. But can’t get my account to work on my fire stick. It wants me to create another account. How do I do this?

  • YarnBison Yarn Bison (@YarnBison) reported

    @MAXenergy4197 @HBOMaxHelp I'm having the same problems! Everything else is working except for this movie

  • gianguvi G G (@gianguvi) reported

    @HBOMaxHelp Did not worked, continues to buffer

  • manofstar1818 yo (@manofstar1818) reported

    @hbomax, why you guys can't stream a movie right. Fix it. NOWW!!

  • KennXJr1 KennXJr (@KennXJr1) reported

    @sashacomi @HBOMaxHelp @Brandon36021 Yep it’s an issue for just this movie everywhere. Reddit has multiple threads on it.

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