HBO Max

HBO Max Outage Map

The map below depicts the most recent cities worldwide where HBO Max users have reported problems and outages. If you are having an issue with HBO Max, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

HBO Max users affected:

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Conroe, TX 2
Buffalo, NY 2
Saint Paul, MN 2
Richmond, VA 2
Fort Worth, TX 2
Dallas, TX 2
Toledo, OH 2
Philadelphia, PA 2
Los Angeles, CA 2
Fort Myers, FL 2
St. Louis, MO 2
Zapopan, JAL 1
Woodland, CA 1
Orlando, FL 1
Seattle, WA 1
Chambersburg, PA 1
Bel Air, MD 1
Chamois, MO 1
Oak Harbor, WA 1
Bangor, ME 1
Reynosa, TAM 1
Santa Catarina, NLE 1
García, NLE 1
Brie-Comte-Robert, Île-de-France 1
Torrijos, Castilla-La Mancha 1
Bron, Auvergne-Rhône-Alpes 1
Quinns Rocks, WA 1
Lyon, Auvergne-Rhône-Alpes 1
Chelles, Île-de-France 1
Columbus, OH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • manitobation Mindi (@manitobation) reported

    @michellethefan @hbomax They need to wake up and get to work!!

  • FLHBoavk 👁️ @OFMD HELL (@FLHBoavk) reported

    I've decided to only tweet @hbomax until they #RenewOurFlagMeansDeath I'm too broken and sad to wait a year or more for a new season announcement

  • LeslieMDPharmD Leslie Matthews, MD, PharmD (@LeslieMDPharmD) reported

    @HBOMaxHelp apple TV…every few minutes i get an error message saying unable to play content, then when i go back and try to click “play” again the button on the screen just depresses and the show won’t open have to reboot the whole apple tv and open the app again to resume 😢

  • thinkrandompink Cathy Lee (@thinkrandompink) reported

    I need some help: how did i just spend 45 minutes on the phone with @FrontierCorp because @hbomax app wasn’t working and was told i wasn’t paying for the service when i was watching HBO this morning? I don’t understand - and i was told to call HBO because they didn’t know why!

  • HartehankUnion Hartehanks Union (@HartehankUnion) reported

    What is the worst part about working at #hartehank? Fee free to leave comments for other reasons. @hbomaxhelp #UnionStrong

  • SuperTramp0151 SuperTramp (@SuperTramp0151) reported

    @HighDefDiscNews @hbomax In Bulgaria “Yettel” gives you 1y free access to HBO MAX - It have Dolby/Atmos/Vision and the quality is better than Netflix (personal opinion) - I’m watching on Sony X93J 65” and 5.1.2 sound.

  • neums FedEx Pope (@neums) reported

    @HBOMaxHelp Apple TV app. Since update, it has crashed 3 times mid-show. Shows a connection error while there isn’t one. My modem and router are fine. The audio will continue to play. Then I have to restart the app to play the show. This happened maybe once a month pre-update.

  • JaneParkerrr Blackbeard's Purple T-Shirt 💗💜💙 (@JaneParkerrr) reported

    @david_jenkins__ The only valid reason for @hbomax not giving you your renewal already is because supply chain issues are preventing them from sourcing enough buckets for all the money they're going to give you.

  • deetbop deetbop (@deetbop) reported

    @GameTheoryHBO @bomani_jones @hbomax The ironic part of all this is that despite his terrible ratings (on all different platforms) he continues to get a job hosting his own show.

  • freakycheek12 AllieOops (@freakycheek12) reported

    @hbomax True Blood sound is wonky, the right side sounds lower than the left side. I already checked to see if it was on my end and played another show. The other show sounded equal. Please fix it!

  • gonzotellezlazo Gonzalo Téllez (@gonzotellezlazo) reported

    @HBOMaxHelp you are not solving my problem. A random user here is telling you that he know how to solve the problem, BUT YOU STILL CAN'T SOLVE MY CASE. Ask him to teach you how to do your work.

  • HartehankUnion Hartehanks Union (@HartehankUnion) reported

    What is the worst part about working at #hartehanks? Fee free to leave comments for other reasons. @hbomaxhelp #UnionStrong

  • JoshMShep Josh M Shepherd (@JoshMShep) reported

    @DrewsClues It’s kind of an awful special (mostly execs at Sesame Workshop talking heads) … but @hbomax should have it as the home of @sesamestreet

  • Brooklit Brooke Hagel (@Brooklit) reported

    @HBOMaxHelp After 4 tries I got it working—this time. But this really is the most temperamental and faulty app of all my streaming apps. I wish you’d fix it.

  • nobinare I'm also proud that my wife is white (@nobinare) reported

    @hbomax Please do get rid of King Richard or any Will Smith movies. He made a mistake. He apologized. He was reprimanded. Now he has taken a holiday and his focusing on his family. I don't think his rep should suffer behind his error. It's micro aggression towards the Fresh Prince.

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