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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (31%)
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Playback Issues (27%)
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Crashing (20%)
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Buffering (19%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Seattle |
Playback Issues | |
| New York City |
Buffering | |
| Walnut Creek |
Sign in | |
 Makati City |
Buffering | |
 Adelaide |
Sign in | |
| Santa Clara |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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michelle
(@genes8386) reported
@AndJustLikeThat @hbomax She’s the worst character
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ShaneMK
(@shanemkelley) reported
@hbomax you better fix your servers before the new @TheMatrixMovie no one likes buffering.
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Tomato
(@ThatOneTomato) reported
@hbomax make your service work any kind of better from cheaper and free streaming services...ffs you got game of thrones money you can afford it
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Jill
(@gbindyjilly) reported
Dear @hbomax, your Amazon Fire TV app is slower than a dial up modem. I’m not going to keep paying you for this bull****. Fix it.
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no
(@anothrchaptr) reported
@hbomax Why won’t you guys let me stream The Dark Knight? What gives? Everything else works except that movie. I’ve been trying for days. This is AWFUL.
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The 1st Brokage
(@Parker__Black) reported
The @hbomax app must be apart of a streaming union because this **** takes breaks whenever it feels like not working
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Storm
(@SamIsTruth) reported
Ok so @HBOMax doesn’t work on any of my TVs currently. Can’t download it on my LG. Won’t update on my Samsung. I’m paying for this monthly. How sway?
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mista s
(@mista_sss) reported
@HBOMaxHelp your app hasn’t worked for many days now…. Not reliable app to watch movies or shows if app doesn’t work at all…. iPhone, iPad, fire stick…. All broken. Reset, delete/reboot, tried everything but still not working…. Time to say Good bye HBO Max app soon.
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Mikeal Beland
(@mikealbeland) reported
@HBOMaxHelp won’t let me reset my password to watch my subscription while on the road, so I’m going to cancel & burn the app to the ground off my phone unless this error is resolved.
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Carlos
(@ItsGoingToRayne) reported
@hbomax can y’all fix your streaming yalls kids movies keep freezing on the be right back page and my kids can’t watch their movies.
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ArrBee
(@ArrBee777) reported
@Nope_No_way_FU I’ll NEVER watch the reboot of SATC bcuz they killed off Big! I subscribed to @hbomax and #canceled. The heart attack scene triggered so much personal pain for me, the WORST! I was a fan since the 90s how could they ruin it after all we invested in Carrie n Big?!!! @SJP
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5am eternal
(@usernamebot1980) reported
@HBOMaxHelp someone signed up for an account with my email. I can't fix this because I live in Australia. Please help me.
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𝗢𝘇𝘇𝘆
(@EvryManAWildcat) reported
@alison_renner @hbomax The app is awful for all devices, the site frequently crashes Google Chrome on desktop... It's a complete joke and HBO doesn't give one single **** about the people shelling out $15 a month.
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maire
(@maires_here) reported
@mischief2222 @hbomax Same. And I watched every episode of SATC. This over styled, over acted spin-off is just terrible.
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Ben
(@Talltampaguy) reported
@HBOMaxHelp I really appreciate the response. I just spent about 1/2 hour on the phone with customer service. He was very nice but no resolution. For some reason the app is now operating on the tv. For some reason this issue is random on one of 3 devices
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Jalen Bell
(@TheRealJQB) reported
@hbomax is a really 🔥 app but the fact that you can’t rewind while watching the episode is super trash. Y’all gotta fix that lol
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rob
(@RobFletch1393) reported
@HBOMaxHelp I know you’re just the social media manager person, so I’m not trying to go off on you. But your app sucks ***. Just look at this twitter thread. You’ve got thousands of people all with the same handful of issues. It’s not an individual problem.
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mista s
(@mista_sss) reported
@HBOMaxHelp I see that there’s ton of new complaint posts every minute here. But all I see is “dm us and we can help”. Has ANYONE actually resolved their app issue? I’m still not getting anything fixed and app still broken
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Karri
(@DakarriMuhammad) reported
@hbomax please for the love of God fix your user interface
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Mia Mac
(@TwerksumWorksum) reported
My hbo max app not working this is day 2 @hbomax
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GΛ𐌑𐌑Λ J𐌞CK
(@OneBitterDude) reported
@paramountplus please fix your completely busted app. It’s worse than @hbomax and @ESPNPlus and that’s saying a lot
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Praveen
(@__PRAVEEN____) reported
@MzGossipGirl @hbomax Love your content, always did, but please fix your UI. Are there any remedies being taken?
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Charles Duncan (button pusher)
(@CRDFilm) reported
@HBOMaxHelp @THEmj_naval I keep seeing all of these tweets about the HBO Max app and I have not had a single issue with it on Apple TV, iPad or an Android phone. I will say it’s a little sluggish on Roku but it still works .
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Raul Planas
(@rip327) reported
@HBOMaxHelp Not issue per se. Just the navigation and search functionality is so unintelligible compared to other services like Netflix and Prime Video. Seriously need to replace entire IX team and start from scratch on user design.
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Jalen Bell
(@TheRealJQB) reported
@HBOMaxHelp It was while streaming on the cell phone but I see yall put out a newer version of the app I just downloaded. Fixed that issue. Thanks
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AK
(@KemberDreams) reported
Fam @hbomax all I’m trying to do is watch the wire. I can’t get thru one episode without your funky *** app buffering. Fix this ****!!!
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Jill
(@gbindyjilly) reported
@K8Pack @hbomax None of the other apps have this problem.
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Alison Renner
(@alison_renner) reported
It amazes me how much the @hbomax app gets roasted yet there has been absolutely no effort to fix it. I had to watch the Succession season finale on my 15” laptop 🙄
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.
(@hvngsolo) reported
@22libraprincess @hbomax Because I keep missing scenes and when I rewind my **** has an epileptic seizure. Also I might need a bong rip I tried going cold turkey today.... not working out lol smh
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capeverde_queen
(@No_Butt_So_Watt) reported
So ******* annoyed with @hbomax I’ve been reporting issues for over a year about my stupid app not playing any shows or movies on my smart tv. It does this on both of my smart tvs