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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (33%)
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Buffering (29%)
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Sign in (19%)
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Crashing (15%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rowlett |
Crashing | |
 Paris |
Buffering | |
| Aurora |
Sign in | |
| Écully |
Crashing | |
| Washington, D.C. |
Sign in | |
 El Pueblito |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Wr0zen
(@Wr0zen) reported
@TheLastofUsHBO @GameRiotArmy @hbomax Still cannot see her as Ellie. Just doesn't work for me
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Em
(@littleteagirl_) reported
@DCDoomPatrol @hbomax Bestie I’m at work
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Guy Ovadia
(@g0xadia) reported
@HBOMaxHelp What does the error mean??
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HIMothy Wonder
(@whon1love) reported
@hbomax can you fix the aspect ratio on A Different World?
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Cory M
(@corythesith) reported
@TheLastofUsHBO @hbomax Hopefully this joel won’t become a Joel in one and they fix the storyline of the 2nd game when they get to that point
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Ruth Moose
(@MooseRuth) reported
@DCDoomPatrol @MattBomer @hbomax Really enjoying your work at the moment - been having a Matt Bomer moment ever since I discovered white collar but find I can’t watch it anymore without hearing the line from The boys in the band ‘I’ll spread my legs and keep my voice in the lower registers’
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Rachelle
(@parvatisoprano) reported
@JTD_23 @hbomax I recently watched on YouTube…free. Maybe not available everywhere? But way better quality on your DVD I’m sure👍
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John Kalucki
(@jkalucki) reported
@mgsiegler Prime Video (Amazon) also works great on a plane. @hbomax doesn’t ever work offline. Why even _have_ downloads?
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Frank Avery
(@FrankJAvery) reported
from
Washington, D.C., District of Columbia
@HBOMaxHelp Been doing this all year. Always runs into the same issue.
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Jim Alaska
(@JimAlaska49) reported
@hbomax @TheLastofUsHBO Bella Ramsay looks awful in this role.
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Peggy Newman
(@peggyspov) reported
@mic_themacguy @hbomax @HBOMaxHelp We've had same issues as well!
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Jay🧟♂️
(@JaySon534) reported
@andrewmatarazzo @hbomax i thought i was the only one that had this problem 😵💫
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كيوجين
(@Ikyojn) reported
@TheLastofUsHBO @hbomax U guys could work better on Ellie but.. it is what it is (:
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Not Cam
(@CamronGriffinRo) reported
@hbomax Hopefully much better than terrible season 3
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Susan Ball
(@SusanBCapeCoral) reported
@hbomax @ATT @directtv After 5 days with phone calls, texts and tweets with ATT and HBOMAX, our service is still not restored. #help #ATT #HBOMax
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Trae Grise
(@TraeGrise) reported
from
Newport, Arkansas
@HBOMaxHelp completely sucked. Trying to use the sign in w/ Provider but forcing me to “choose a plan” or “restore a purchase”. Takes an act if the dysfunctional Congress to get “logged back in”. #Frustrating #AppFail
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ayda.chan
(@xSenpaaii) reported
, @hbomax really said "we gon make The Worst mobile app!" and they successfully :)
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Dunkey
(@AlastorDougal) reported
@ShawnFatfield @hbomax Trying to keep users watching is more important to streaming services than anything else, even things like "quality"
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Excellence in Recycling
(@ExcellenceinRe1) reported
@JTD_23 @hbomax Someone posted the whole flick on YouTube, good quality picture too.
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Sharad Kant Patel
(@ufoclub1977) reported
Uh oh, with the latest @AppleTV update @hbomax doesn’t want to work. “Can’t connect” or “cannot play this file” with an error code that varies. Got fios internet. All other apps like Disney or Hulu work.
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Annalisa
(@liketheblade) reported
@hbomax Garfield the movie (2004) is not working to watch I want to watch Garfield
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Scam Likely
(@_Swift23) reported
.@HBOMaxHelp @OptimumHelp When try to log into my HBOMax account, it's telling me my OptimumTV subscription has expired. HBO help tells me it's a problem with Optimum, Optimum says it's an HBO problem. I'm gonna need to get y'all in a group chat so you can figure this out.
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Michael S. Collier
(@MichaelCollier) reported
from
Marysville Estates, Ohio
@HBOMaxHelp I get a Download Limit Reached error when trying to download new shows. However, none of my devices have downloaded items. Can you please help?
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MartinC2000🏴☠️🦉
(@C2000Martin) reported
@rejectnation @hbomax She was awful.
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Larry Friedberg
(@lfriedberg) reported
@hbomax is, without a doubt, the WORST streaming app available. The WORST!
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Snot on my mind
(@TripleMeat2226) reported
Can you help me deactivate my account @hbomax
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Marina lewis
(@Marinal92487799) reported
@hbomax it is impossible to get through a single show without lagging, glitching. Every other is fine: netflix, hulu, prime. Abysmal. And no I am not struggling through nonsense “troubleshooting.” The trouble is this heinous service.
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Sharn
(@lea_atkinson) reported
@HBOMaxHelp Hi login through my provider @OptimumHelp !
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Lolª ♥️
(@itsCPDasshole) reported
@andrewmatarazzo @hbomax @hbomax fix that please he needs to rewatch GOT off wifi :)
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Cranky Banana Claus
(@DogmoneyDog) reported
There are some good choices of stuff to watch on @hulu but their ability to resume viewing across devices is broken and almost never works. Seems like their developers could probably take some lessons from the team at @hbomax whose app is beautiful by comparison.