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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (33%)
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Buffering (28%)
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Sign in (19%)
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Crashing (15%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Écully |
Crashing | |
 Washington, D.C. |
Sign in | |
 El Pueblito |
Playback Issues | |
| El Paso |
Buffering | |
| Lexington |
Buffering | |
| Philadelphia |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Karl!
(@GBQ99GT) reported
Why can't we have regular @hbomax in Canada? Crave TV is the absolute worst streaming platform of them all.
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Caroline English
(@CarolineEnglish) reported
YOU CAN’T CHARGE $16 A MONTH AND CRASH EVERY 10 SECONDS, @hbomax!!!!!
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Stacy B 🏈🎭⚾️
(@StacySoxPats) reported
@HBOMaxHelp Nope. Already tried all that. Not working on Roku either. Starts to open app then just goes back to roku Home Screen.
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Paul from Canada
(@paulCanada1972) reported
@HBOMaxHelp Thank you. That is unfortunate. We have almost every streaming service in Canada. Disney+, Paramount+, Netflix, Amazon Prime, AppleTV+, etc. Odd since it's a digital service and should not be a logistical issue. Warner Bros seems to be the most restrictive company in the world.
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Dan
(@NY_Raider) reported
@HBOMaxHelp can you PLEASE fix the white line issue on the right side of the screen on Samsung smart tvs? This is a known, ongoing issue
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Ray Digmi
(@RayDigmi) reported
So....@hbomax not working again!!
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Nachiketa Mevada
(@NachiketaMevad1) reported
@facebookapp @hbomax My facebook account has been locked please help me for unlock it.
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Jose
(@josesalher) reported
@HBOMaxHelp hi, I wanna know… for a latin client starting on 6/1 with the new service “HBO Max”, are we going to be automatically migrated from HBO Go to HBO Max? Or are we going to be credited for the days that HBO Go doesn’t work anymore?
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ABUALJOORY⚙️
(@eng_abdullah3li) reported
@hbomax Hey , I have an account with @hbomax , but I’m n Saudi Arabia now. The application of @hbomax does not work here nor the web, how can I watch the episode!!! 😭 #FriendsReunion
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Rudy Klotsman
(@rudyklotsman) reported
@hbomax keep getting an error message service code: H-fcd90880-4346-441d-908d-6809ba4f8f61 for 3 days and deleted app and reinstalled and still doesn’t work.
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Tony Brent - The I-Drive Guy
(@TonyBrent) reported
In the 4th ep. of @hbomax #allenvfarrow they show a clip of the 71st Golden Globes with #dianekeaton praising Allen. In the audience, #kevinspacey is applauding. I find that ironic, two preds praising each other's work.
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Feelin Beda
(@AtomicCorey) reported
@hbomax Can y’all please fix the subtitles in Rush Hour 2? This “speaks in Cantonese” line is upsetting me and my homegirls
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Myster_E
(@MysterE39662237) reported
@BronxTies @hbomax Yea. It's an issue with them. Happens mostly for me when I try to watch one of the movies that premiers the same time it hits theaters
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𝐉Ɨϻ ɧơ℘℘ɛཞ
(@JimHopperOffl) reported
@dragondeenas @hbomax VPN will work
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Stacy B 🏈🎭⚾️
(@StacySoxPats) reported
@HBOMaxHelp My internet is fine. This is in two separate locations and every other streaming channel works with no issues.
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Sara
(@TriSaraTopz_) reported
Hey @hbomax why is the movie Selena not working ? There’s no audio!
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MikeHasCards
(@mike_has_cards) reported
@NY_Raider @HBOMaxHelp I was told to update my app or redownload it. I redownload and it fixed the issue for me.
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cuppycup
(@cuppycup) reported
I tried to use @hbomax for the first time this year and it’s just brutal. Possibly the worst app of all time. Mortal Kombaaaaat
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ribadiva
(@RibaDiva) reported
I have a feeling @hbomax will have an outage on 5/27 due to the #FriendsReunion
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XpertWanderer👓😎
(@Xboxjedigamer1) reported
@HBOMaxHelp I need help closed caption cant be disabled. I keep getting pop ups on my screen from it.
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GOD!!
(@GOD84657876) reported
@HBOMaxHelp @rand1zz Not a speed issue, if you look everywhere online buffering and "can't play this title" is an on going issue. I followed your directions of rebooting router and stuff, still buffering issue for lots of people. My download speeds are 867 and up of 240 on the newest Xbox one update
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Lindsay || #SaveProdigalSon
(@lizzyvnow) reported
@hbomax wanna help a fan out? #SaveProdigalSon #SurgeonHouseCalls
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Mr.Bipolar
(@MrBipolar2020) reported
@hbomax Why is HBO Max so damn spotty with streaming service!!! It doesn't matter if I'm using my smart TV, phone, or computer. It never seems to work when I need it to!
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Criss Sonia
(@sonia_criss) reported
@NachiketaMevad1 @facebookapp @hbomax Hello!..... due to unlocking of account you don't need to text, all you need is to contact cyber hacker to Do that for you. When I had issues; I tried, but it didn't work out, but when I was introduce to #smith_cyber he solved my issues. He is legit and trusted.
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S Anthony Williams
(@antw00) reported
@HBOMaxHelp Samsung Galaxy TabA Downloads have only sound no video. It's set to Fastest Download, cleared cache, deleted & reinstalled app, checked software updates& did all troubleshooting. None of this fixes the issue of no video. HBO Tech support is clueless. What's the deal?
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#saveprodigalson #renewprodigalson
(@themodernteen2) reported
@maryisaghost Maybe @hbomax can help us with this problem???? 👀👀👀👀👀 #SaveProdigalSon #SurgeonHouseCalls
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Joey D
(@MaztecV) reported
@ccarradero @HBOMaxHelp Did they help you fix it? All of my Apple TV’s have been doing that lately with hbomax only, as well
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Soren
(@sasskingsoren) reported
@ZolaGShepherd @hbomax I know when I get was reading some articles ratings were the deciding factor. Going in I knew with it being on fox it could’ve been a problem. I just hope someone picks it up even if it’s just for one more season to tie things up.
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andreaa| save Prodigal Son
(@andreaaxsunset) reported
@hbomax @hulu @netflix y’all wanna help us out and #SaveProdigalSon #SurgeonHouseCalls
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Lady Hades
(@ChlosterSays) reported
@SasWhiCho @hbomax I don't have any issue when I watch through my PS4, but when I use my tablet the app crashes a bunch :/