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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Buffering (34%)
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Playback Issues (30%)
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Sign in (20%)
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Crashing (12%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Alpena |
Buffering | |
| Palm City |
Buffering | |
 Saint-Gildas-de-Rhuys |
Crashing | |
 Leeds |
Sign in | |
| Liverpool |
Sign in | |
| Brackley |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Blunt
(@peterbluntsystm) reported
@hbomax am I going to be able to use my service on #AppleTV this weekend? Because right now it is unusable.
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Mark Rosinski
(@MarkRosinski) reported
@HBOMaxHelp this customer service is a JOKE. I have asked REPEATEDLY for assistance. I’ve gotten absolutely nothing. And I continue to see others getting assistance. So I’ll ask again: CAN SOMEONE HELP ASSIST ME?!?!
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watchingyoupoop
(@watchingyoupoop) reported
If you watch @hbomax via their app on a Mac it flickers morse code from their developers that says, “help me I’m trapped writing ****** code for HBO.”
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James JD Delmonico
(@JamieJDJames) reported
@hbomax Fix this!!! Enough with all the problems! So frustrating!
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JAMEESIA-
(@IMperfectThumbs) reported
@hbomax needs to fix the app or something. I been tryna watch Harry Potter for 2 hours! 🙄
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Baylie Marie
(@mayliebarie) reported
@HBOMaxHelp Same thing is happening to me 😩 Please fix this @hbomax Im dying to watch the Conjuring!
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George Kometiani
(@Gogita) reported
@HBOMaxHelp what the hell did you do to the player on Apple TV? It’s unusable. Roll-back the app please, this is insane. Only play/pause works.
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claudia camomile
(@544ebcb385b4479) reported
@HBOMaxHelp I'm unable to watch the new conjuring movie keeps buffering and no sound I restarted everything still doesn't work. I'm is SLC,Utah
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Victor 💥
(@VMG_427) reported
@hbomax ya need to fix your servers
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SeptemberDusk🇺🇸USA 🗣️#WearAMask😷
(@SeptemberDusk) reported
@steelrzgirl @hbomax Were you having issues before or after the update or both? Which streaming device(s) do you use?
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Jon Thomas
(@wjonthomas) reported
What on earth happened to @hbomax on @AppleTV!?!? Completely unusable!
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SeptemberDusk🇺🇸USA 🗣️#WearAMask😷
(@SeptemberDusk) reported
@steelrzgirl @hbomax I get different probs with different streaming devices. My son uses AppleTV to stream. Updated & what a mess.The probs are also on AmazonFireStick & Roku. My son warned me not to upgrade on them due to all various issues ppl are having across various streaming device platforms.
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Trip Hunter
(@TripTrader1) reported
@hbomax app not working on roku. Wont play any shows when hitting play
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Matt Nunley
(@ST1401toEndor) reported
@0oiiiiio0 @hbomax I hadn’t had any significant issues lately till this new update and it’s like what the literal **** HBO???
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Tim
(@DarthTJ) reported
@hbomax I'm paying 14.99 for it which is the price of the ad free plan as a stand alone so I better have the ad free plan. Wtf @hbomax is it a problem with my account or can your servers not handle the traffic?
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You ****** with squirrels morty
(@21sthoekage) reported
@hbomax your update suck, stop touching things that aren't broken
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Ashley Randolph
(@AshleyRRandolp1) reported
@HBOMaxHelp @Antsilog I am trying to watch it on roku tv on the hbo max app and the button doesn't work at all.
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Darren
(@darrenmhymel) reported
@HBOMaxHelp Wish I could actually watch it.. your app keeps lagging and no sound. Seems to be a common issue based on the rest of the replies.
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Fiver
(@chrismitch1031) reported
@HBOMaxHelp this jawn ain’t working we need some help @thelexielena
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Irresponsible Reader
(@HCNewton) reported
@HBOMaxHelp Oh, thanks. I was really just venting. I've done a chat session with someone. Didn't help. :( Waiting on a follow-up email.
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Shantel Elmore
(@elmore_shantel) reported
@hbomax Has the issue with this movie been fixed yet? @hbomax
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TudorBeste
(@tudorbeste) reported
@mcculloughjeff @HBOMaxHelp Have the same problem even with the latest Apple TV 4K. Seems an issue with HBO app. On Chromecast, Dolby Vision works, but not Atmos.
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Houston 🏳️🌈
(@radiohouston) reported
Hey @hbomax your “updated” app just completely froze my @appletv. Fix this!
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🎮🐱Gamer Kittie🐱🎮
(@KittieLexx) reported
@HBOMaxHelp please fix this ****** update. I can't stream at all.
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Justin Dupree
(@GryphJd) reported
@HBOMaxHelp nothing specific to an HBO Mac subscription is accessible right now via ROKU or iPhone. Conjuring, Hacks, both just loop to the thumbnail on ROKU. On iPhone, says select “All of HBO Max” before it’ll play but that button doesn’t work. Not happy.
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Jennpagne Problems 🥂
(@jennkaylovestay) reported
@HBOMaxHelp It’s just a black screen when I try to watch. I can stream anything else with no issues. So much for movie night.
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Marty Stotler
(@JADEDTXCHICK) reported
@here4newsupdate @hbomax Same problem for the last 3 hours!! @hbomax
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George Kometiani
(@Gogita) reported
@hbomax what the hell did you do to the player on Apple TV? It’s unusable. Roll-back please, this is insane. Only play/pause works.
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Gwen
(@ladyguenivere) reported
Ugh the @hbomax app SUUUUCKS on #appletv. Rewinding and Fast-forwarding doesn’t work at. All. Cannot just go back/ahead 10 seconds. And skipping to the next episode? Nope.
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Darren
(@darrenmhymel) reported
@shay1uh @HBOMaxHelp Same issue. The titles that are in 4K are not working. Going through my xfinity box to an LG 4K tv.