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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (31%)
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Sign in (24%)
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Buffering (21%)
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Crashing (21%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 The Hague |
Playback Issues | |
 Paris |
Buffering | |
 Toano |
Playback Issues | |
| Minneapolis |
Buffering | |
| League City |
Buffering | |
| Dallas |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Guillermo Carnegie
(@Gmo_Pistolero) reported
@HBOMaxHelp I have a Roku and every since I downloaded the app over a month ago, it app crashes, it fails to start movies, we watch 2 minutes of a movie and then it crashes and goes back to the main Roku screen. Its extremely slow. No problems with Netflix, Hulu, or anything else
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Pakistani Senpai 🇵🇰
(@Pakistanisenpai) reported
@fembrucewayne @DCTitans @hbomax I felt like the performances felt soulless because of the material they had to work with. Also, I agree on the directors' part, the desaturated blue filter is so annoying and the camera cuts are so weird
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Ayden All Along
(@ayden_murph) reported
@PopCrave @hbomax Using a picture of Tisci I KNOW THATS RIGHT! Maybe they can fix their judging
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steezy | flop era
(@duazolanski) reported
@REMPL4NET @PopCrave @hbomax Help 😭😭
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Chris
(@topha333) reported
Im not sure if Im the only one who has run into problems using @HboMax lately, or if other have had problems also. I’ve been using a PS4 to watch and the service keeps freezing, loading so slowly that I’ve stopped watching many times, Rew/FF options have been unusable, etc. #FIX
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Jon Sanchez
(@fueljony) reported
Please help @hbomax, my account was hacked 😭 and the help section on your website is worthless
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Danielle Kolesar
(@DaniK094) reported
@HBOMaxHelp Continuing to have issues fast forwarding and rewinding on several different types of devices. Please get this fixed. It's been going on for a couple weeks now.
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plughacker01
(@plughacker01) reported
@alexisthom33 @HBOMaxHelp Send me a private message let me help you and retrieve your account now
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GoldenGuy
(@whoelsenose2) reported
@hbomax Can you fix the playback controls on Google tv? When I near the end of an episode, I can't fast forward or jump to next episode. It's been like this for several days.
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cake
(@sidetrcked) reported
@DCTitans @hbomax bestie i am crying help me
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PotomacProgressive
(@johnnybilo) reported
I don't know why @hbomax is going all in with #Friends. It is an awful show--ignorant and not representative of NYC. There are so many brilliant shows on there that deserve the promotion--like #HacksOnHBOMax--and I got to see ad after ad after ad for that utter crap?
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Randy Patrick
(@RandPatrick) reported
@HBOMaxHelp Yeah sounds like work for me troubleshooting your app with little if any reward. I’ll probably just let the subscription lapse til I hear you’ve fixed the mess.
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richard greenman
(@greenman868) reported
When will @hbomax fix this bloody crash error?
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💁🏾♀️👵🏾
(@nicebitchg) reported
@hbomax y’all need to get some help it’s crashing on my phone & tv 😟 like all week and it’s not the WiFi or phone service lol
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India
(@indiaiuyaniaa) reported
@hbomax @HBOMaxHelp take some of that budget you use to buy everybody’s content and fix your *** *** app. this **** crashes every 5 minutes and the subtitles don’t work ever
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Ghost of Thanksgiving
(@pull_mybeard) reported
It would be cool if the @hbomax app worked more than it didn’t work.
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daddy dani
(@danidoll7) reported
.@hbomax i’m literally begging you to hire me to fix your captions. please.
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Caryn Angelique
(@CarynAngelique) reported
@HBOMaxHelp FYI: I tried again this morning, and signed up with no problems. Someone must have fixed the page, because I didn't do anything on my side.
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amaraෆ
(@jakeluvbot) reported
why doesn't your app work i want my money back @hbomax
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Carnage
(@Carnitoe) reported
@hbomax yall have the absolute worst port on the ps4, it’s so buggy and laggy. sometimes it can take 30 seconds to even let you pause or rewind.
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JxGxE 🦇🦇🦇🦅✈️🦸♂️ #BBZ #BatfleckMovie
(@JessexDCFB) reported
@DCTitans @hbomax Anyway, that looks ******* terrible. How about #RestoreTheSnyderVerse
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White Wolf🤜🏼❇️
(@MajinTRose) reported
@hbomax y’all gotta fix that red hood helmet for Season 3 of Titans.
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vanny ⊬
(@xtotalwildcard) reported
@DCTitans @nthmetal_ @hbomax HELP I PREDICTED IT
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The Entertainment Strategy Guy
(@EntStrategyGuy) reported
@emilygroch @hbomax @streamtv_show But you know what? Sometimes AI just doesn't work on it. Take Disney+. Their episodes are out of order on some older shows. That's something only a person can figure out.
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Joseph Fanai
(@JosephFanai10) reported
@TheConjuring @hbomax What a disappointing movie. Started out great and after that it’s just some detective movie, void of scares and horror thrills. The decision to use an Ocultist didn’t work well as using The Nun in the second film. Plus, so many deleted scenes. I hope 4 will have James back.
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Emily
(@emilygroch) reported
@EntStrategyGuy @hbomax @streamtv_show Completely agree. I think it's amazing that they are doing it this way. Certainly upholds the "premium" quality people expect of HBO. But it must be expensive to execute.
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India
(@indiaiuyaniaa) reported
@hbomax take some of that budget you use to buy everybody’s content and fix your *** *** app. this **** crashes every 5 minutes and the subtitles don’t work ever
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Nicole
(@Nicole67928) reported
@fueljony @hbomax In my honest opinion, I think there's a good chance of recovery, I suggest you reach out to @logskind on Instagram they helped me recover my account which was hacked a year ago, So that's pretty much the only viable option you've got amongst he can help you
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ᱬ Maddox ४
(@cbmroyale) reported
@DoctorTayC @DCTitans @hbomax No one cares ab the worst character
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❤️🔥
(@bluntburnz) reported
@HBOMaxHelp y’all need to fix y’all’s servers or something because this consistent crashing is not it!