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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (28%)
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Buffering (26%)
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Sign in (23%)
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Crashing (20%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Guayaquil |
Sign in | |
 Abtsgmünd |
Buffering | |
 Utrecht |
Buffering | |
 Firminy |
Crashing | |
 Queens |
Video Quality | |
| Columbia |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Mild Nihongo Swears
(@dertek) reported
@HBOMaxHelp @hbomax That troubleshooting link was real cool and all, but it was also real useless and didn’t solve any of the issues we’ve been having. Do you have a customer service number so I can talk to someone who won’t ignore my questions?
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bill.
(@damnit_bill) reported
Y’all needa fix y’all N-words on here @hbomax
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Annie Cash
(@AnnieCash2020) reported
@HBOMaxHelp Hello. I'm having a problem watching my downloads. When I play them I get sound but no picture (kindle and cellphone). When I delete the downloads and just play them I get sound and picture. Thoughts?
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Richie Colombo
(@Legend05291) reported
can i sign in with my tv provider on @paramountplus like @hbomax ?
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Eric
(@grey603) reported
@hbomax can you please DM me. I am having account problems
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Meghan
(@rocknroll886) reported
It is awful that there are no captions on HBO Max via Chromecast. This is a huge accessibility issue and yet they don’t seem to have any way to fix it. @hbomax
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Jenny McMeekin
(@JennyJYoYoung) reported
@hbomax why are there playback issues on the TV for titles I can easily play from mobile? It's happening pretty much every time I start something. 😞
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RM's Mom
(@RnbwMelodiesMom) reported
@hbomax Can someone please fix the audio for Clash of the Titans (2010)? The English option isn’t actually there, the Descriptive Audio track plays instead. Super annoying. #Techsupport @HBOPR
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Matthew Loerch
(@MrLoerch) reported
@hbomax please consider allowing downloaded content to be viewed via airplay from the app. I was looking forward to watching something on my TV during an internet outage at home after using cellular data to download it to my phone,but your app won’t allow it. 👎👎👎
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xingcat
(@xingcat) reported
@Jayran @hbomax LOL, I miss Television Without Pity, so I was trying to do my own. It's not a good show, but it's a fun show to recap. I don't think I'd want to work doing PR for a company that puts candidates through that process, LOL.
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Mr. Adrian
(@MrAdrian777) reported
@hbomax your whole system is trash. Either fix your whole platform or go back to being @hbonow and @hbogo
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Karen Bruner
(@fuzzyKB) reported
@HBOMaxHelp My main problem: the app's behavior when I'm using the Chromecast is unpredictable. If I open the app midway through watching a show, sometimes it remembers it's casting, sometimes it doesn't. Also (continued)
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D_A_R
(@rausda27) reported
@HBOMaxHelp white bar fix soon please. This has been over a month.
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245 DΛY𝐒
(@AhYezzirReturns) reported
@MoultonHawk @Crossdive1 @hbomax "Fake wrestling"? So what is 'real wrestling'? But if that was your comeback to my 'moron' comment, then you need to grow up and actually learn to shoot. Because that was just awful. Embarrassing, really.
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Kathy Fischer
(@kathymfish) reported
@popculturedave @hbomax Same all day but we have had Comcast issues
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hc
(@cph30) reported
@esteevius @hbomax Ya it just doesn’t work. Terrible sound quality. We tried our sound bar and our tv. Tried another tv too. It’s the movie. It’s the kind of movie you want sound UP on too
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sara
(@saraaatobin) reported
@hbomax I’m just trying to binge watch @gossipgirl without the app freezing every 5 minutes!!! Please help a girl out 😭
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Colin
(@chapter333) reported
Hey @hbomax the app has been freezing a ton on me the last few days in the middle of streaming a show. Did something change?? Never had any problems before
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Luis Diego Argüello
(@ArguelloLuisD) reported
@HBOMaxHelp having trouble streaming on Apple TV! It keeps freezing!
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Roz
(@roz233) reported
@hbomax How about filing #GONEWITHTHEWIND Trying to watch it now but it keeps stopping. HELP PLEASE!!
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Turhantarkka
(@turhantarkka) reported
@hbomax your tvOS app is extremely buggy. Please fix?
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Fireburns
(@Fireburns18) reported
@jphilinTX @HBOMaxHelp @LGUS I agree. I was hit with the same problem. I tried using it through an Xbox one and that worked except for the new godzilla movie, which refused to play without stutter. I suspect it had something to do with it being an original Xbox one and video codec or something
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ATF Gaming
(@ATF_Gaming1) reported
@HBOMaxHelp app will not load in samsung tv. Worked fine until yesterday. unistall/reinstall doesn't help
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pto papi
(@EJtheG) reported
@hbomax @disneyplus just because yall have good content does not mean the streaming app can be trash. Fix it, quickly. These apps ghetto
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Jenny McMeekin
(@JennyJYoYoung) reported
@HBOMaxHelp Thanks for the link. We actually have to restart our xbox everytime we play new titles (older titles work fine). It's def an hbo issue rather than the device. It happens so often I'm thinking to cancel the service. 😬
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Erik Bronstein
(@ErikBronstein) reported
@HBOMaxHelp @SolviFannar Has there been any solution to this aspect ratio problem?
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Dustin Poppens
(@dpoppens_ink) reported
@disneyplus you corrupt POS to charge $30 on top to see Black Widow when @hbomax is KILLING it with their streaming...hmmm 30 or covid, oh wait our vaccines work...#rantover
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The Future
(@j0shj0shbinks) reported
@hbomax @SamsungUS please fix the native Samsung HBO max immediately. Multiple people noting that the movie places in a full screen incorrect aspect ration. No black bars, image is stretched. Unwatchable.
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James Hudson (James in PA)
(@kakotan2143) reported
@hbomax I love your service!! One thing you need to fix, as Hulu did. When someone finishes a series, they sometimes like to watch through it again and again. Autoplay is hard when the system won't do it a 2nd time. Make a function to clear history, please. #FixAutoPlayHBOMax
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Tez
(@YouNakedYet) reported
@HBOMaxHelp can't login to my account, I'm signed up via @ATT @ATTHelp