HBO Max

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

HBO Max Outage Chart 09/18/2025 10:45

At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

  1. Crashing (35%)

    Crashing (35%)

  2. Sign in (25%)

    Sign in (25%)

  3. Playback Issues (19%)

    Playback Issues (19%)

  4. Buffering (16%)

    Buffering (16%)

  5. Video Quality (5%)

    Video Quality (5%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesOrange Sign in
United StatesIndianapolis Playback Issues
BrazilSalto Playback Issues
SwedenTäby Sign in
United StatesRaleigh Sign in
BrazilRio de Janeiro Buffering
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • buneech Boyæn (@buneech) reported

    @HBOMaxHelp Hi, I don't actually need help, as I logged in without issues. I just see it is an UX regression, as the HBO GO tv app had a token displayed, which you then entered in an "activate" page in a browser. In the Max app it's enter username/password, which is harder to do on a tv.

  • thatfirstcup first_cup_of_coffee (@thatfirstcup) reported

    @hbomax Are you guys serious with your inability to play this movie? Turn on some servers and stop being cheap.

  • BlackZeldaMage Black Space Cowboy (@BlackZeldaMage) reported

    @AmazonHelp Not working. @hbomax working just fine. It’s @PrimeVideo only.

  • rockerlee Lee (@rockerlee) reported

    @HBOMaxHelp I’m using a TCL Roku smart TV. It was in the middle of episode 5 of Peacemaker. I had started watching it Tuesday night, and the captions were on then. When I went to finish the episode last night, no captions. I decided to reboot the tv. Didn’t work.

  • judi722 Judi 💜🖤💜 (@judi722) reported

    Is anyone else having problems with @hbomax #mybrilliantfriend? The audio does not stream correctly - instead, the audio announces everything that is happening (as if reading a script) 🤔😐

  • rawyld scientist Rachel💙💙✨🕵🏼🦇 (@rawyld) reported

    @DCComics @hbomax Still cannot see it here in Australia @binge help please?

  • ita_ita_ita_ita Ita•Ita•Ita🌱💚 (@ita_ita_ita_ita) reported

    @HBOMaxHelp I have checked the link, I have contacted customer service, the link provided for Samsung doesn’t work!!! The option to unsubscribe is not there.

  • TakeshiDan18 Takeshi Dan (@TakeshiDan18) reported

    @DigitalSisyphus @hbomax @DCComics Rather than labeling someone "*** gutters" see his work 🤡. And trust me The Batman movie wasn't anything special with Daredevil like posters, Darth Vader type music, & the same thing with making him grounded or realistic. You do you goofy.

  • JoogMasterMike iMNaki (@JoogMasterMike) reported

    @hbomax @HBOMaxHelp Please resolve the issue re: the Unexpected Error message that continually pops up; it’s been about one week now. This error renders it impossible to watch anything on your platform; very disappointing…

  • RealTaylorKurtz Taylor Kurtz (@RealTaylorKurtz) reported

    @HBOMaxHelp @MP_Trey I’m having the same problem. Just started today. Never had problems before. App opens and then closes upon initial screen

  • TRAPSBARDI ST 💋 (@TRAPSBARDI) reported

    @PopCrave @hbomax @EW Looks terrible already. Justice to PLL

  • NickChronic01 Nick Chronic (@NickChronic01) reported

    whats the point of @hbomax if your still gonna geo block tv shows , i can`t watch Theodoria , and i dont want to torrent that **** !! fix this please !!

  • loushepstein Loushepstein (@loushepstein) reported

    @HBOMaxHelp closed caption is not working. Running on roku. Checked settings to make sure it was turned on. No problems with it yesterday. Unplugged roku. Restarted. Checked hbo settings too. Captioning still not working.

  • sirile774 🇷🇺 🪖 🔫 🔪🇺🇦=🏃‍♂️🏃‍♀️for ❤️ = 🏆 for 🇷🇺 (@sirile774) reported

    @DCComics @hbomax Won't be watching this dumpster fire... worst penguin ever

  • ita_ita_ita_ita Ita•Ita•Ita🌱💚 (@ita_ita_ita_ita) reported

    @SamsungSupport I’m trying to cancel my @hbomax subscription through Samsung and so far you’ve made it impossible. I’ve already contacted customer service and they provided me with a number that doesn’t work.

  • tonydellig Anthony Delligatti (@tonydellig) reported

    @Xbox @hbomax please fix your xbox app #240p #blurry #competingappsworkfine

  • Dan4dams Daniel Adams (@Dan4dams) reported

    @sveen_andreas @DCComics @hbomax On one hand I understand that established IP draws more viewers (that strategy works on me too). But it also instantly makes me think that the quality is going to be subpar, because it feels more manufactured by the studio, rather than a story the creator is dying to tell.

  • NCNDProjects NCNDFrancisco (@NCNDProjects) reported

    @hbomax I have @dunemovie on while I work, but with no sound.... ... The set design, the VFX, the costumes and cinematography are just so BLOODY BEAUTIFUL.

  • BurqueTwit JenBen (@BurqueTwit) reported

    Argh! Is anyone else having playback issues with @hbomax, #RaisedByWolves in particular? I'm stuck with 15 minutes left in new episode.

  • LillerThatIsMe Lauren Miller (@LillerThatIsMe) reported

    @HBOMaxHelp Hello, I’m using a Roku, I followed the troubleshooting steps I found online. I restarted the Roku, checked for an update on the Roku and updated the HBOmax app (also unplugged all the things & plugged them back in). Other titles I tried were not having the issue, just this one.

  • doodillyjintz Jeremy D (@doodillyjintz) reported

    @lurie_john @HBO @hbomax Terrible disrespectful move to use your show to imply Bob Ross was “wrong” about anything. Why bring the GOAT up in any way like that when his intention was to spread love. I will tell you why. It’s an attempt to boost you and your wanna be George Carlin rhetoric for clout

  • ValientSortel ⚡ Voltron ⚡ (@ValientSortel) reported

    @SamsungSupport I had to factory reset my TVs and turn off the auto update because the HBO MAX app update on 3/3/2022 was not working. I would like to eventually update my TV again so I don't know if you can help me with this or if its @HBOMaxHelp

  • careygreg10 Greg Carey (@careygreg10) reported

    @hbomax what is the point of being able to download shows to watch offline when the app won’t launch or work offline?

  • EduardoMGonza12 Eduardo M. Gonzalez (@EduardoMGonza12) reported

    @Snow_Hawkthorne @freddielm @hbomax if you use a ps5, they dont support 4k on it. If you use an xbox... they do but it does not work.

  • sveen_andreas Andreas Sveen (@sveen_andreas) reported

    @YoungFeregamo @DCComics @hbomax He remember that part were Penguin was gay for the riddler, that was really neseary and in character Btw I am not saying Penguin cant be gay. That storyline was just god awful

  • thesammg sam🤍 (@thesammg) reported

    @PopCrave @hbomax @EW help why is pregnant

  • NCNDProjects NCNDFrancisco (@NCNDProjects) reported

    @hbomax I have @dunemovie on while I work, but with no sound.... ... The images and cinematography are just so BLOODY BEAUTIFUL.

  • NickChronic01 Nick Chronic (@NickChronic01) reported

    whats the point of @hbomax if your still gonna geo block tv shows , i can`t watch Theodosia , and i dont want to torrent that **** !! fix this please !!

  • TomorrowsmanS Tomorrow's Man (@TomorrowsmanS) reported

    @HBOMaxHelp Could someone ask the TPM owning the latest software update why this buggy garbage was released? The app barely works on the latest FireTV, just hanging at the start of every movie. YES, I already did the force stop, clear cache, etc. Garbage. How do i fix it???

  • Kradical90 Kristin Radecker (@Kradical90) reported

    @hbomax Fix your streaming quality on the Xbox Series X. Cant get it to stream in HD even with 1G hardwired speeds. Terrible!!