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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (28%)
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Buffering (26%)
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Sign in (23%)
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Crashing (20%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Guayaquil |
Sign in | |
 Abtsgmünd |
Buffering | |
 Utrecht |
Buffering | |
 Firminy |
Crashing | |
 Queens |
Video Quality | |
| Columbia |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Joey, the Sad Kirb
(@NoraQRosa) reported
@Rifleman233 @hbomax The medium isn't the problem. If it's an uninteresting movie, it's just an uninteresting movie, and making it with hand-drawn animation wouldn't fix that. Both that and 3D are different skillsets entirely.
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FunGeekZ
(@FunGeekZ) reported
@RiseFallNickBck @WandW_Studios It is trivial They wanna do that? Just update your servers to accommodate the larger library @hbomax don't screw us over who pay to watch stuff
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All My Homies Hate Joss Whedon
(@datspvcecxwbxy) reported
@NathanHarkins7 @hbomax So only marvel fans are allowed to have movies they love of characters they love? Snydercut proved that DC can work and not follow the Marvel formula. DC fans and directors have been dicked over by Warner, then they spit in our faces. We reserve the right to be bothered by that.
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Gustavo Hilsdorf
(@gushilsdorf) reported
@HBOMaxHelp guys I only found this handle now. Could you please follow up the thread to check this UX "error" in the browser + super wide screens. After your last update I'm not able anymore to watch movies full screen. Much appreciated.
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FireLord Ozai☄️
(@ItaMasta) reported
@hbomax yoooooo anytime I try to download the Snyder cut on the hbo Max app to watch on the plane it closes the app. No other movie has this problem
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Pragmatic Ideals
(@JustIdeals) reported
@hbomax any update on when y’all going to fix the pixel limitation bug in your new UI update? Looks like it’s affecting multiple users and really makes me not want to use the service.
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Taryn Dwyer
(@MouseFanTaryn) reported
Super disappointed that after 10 months @hbomax still does not work on my @amazonfiretv #fail
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KO8E 24VER
(@DJCHIVA001) reported
@batmike_666 Plus, watch the movie to crash @hbomax
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Michael Jenkins
(@mikejenks101) reported
@hbomax can you either fix the compression and buffering issues on the playstation or get an app for the lg tvs. I have a 4k tv and I can easily watch Netflix in said 4k but hbo looks like I'm watching on 480p TV at best 720p
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Zack Allen
(@Lunchbox701) reported
Hey @hbomax how come even though you downloaded something to your device it still wont play? Or why do you have to sign in every time I close the app? Seems like day one stuff here guys
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Pragmatic Ideals
(@JustIdeals) reported
@HBOMaxHelp @gushilsdorf You 100% don’t need all of the model numbers. This is obviously affecting multiple users and is assuredly an issue with your UI code update.
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manoroid
(@manoroid85) reported
@LisWonder1 @hbomax I'm almost betting itll crash again this weekend too.
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Antonio Graci
(@AntonioGrac1) reported
@hbomax still cannot watch @LastWeekTonight on my Apple TV... fix the navigation errors
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Francheska
(@HeyFranHey) reported
@liveloveblu @hbomax Let me see what I can work out 🤔
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Sean Lathrop
(@HaRVeSTMGS) reported
@hbomax any way we could watch films at a lower quality than 4k? My internet has trouble streaming films and shows at that quality.
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All My Homies Hate Joss Whedon
(@datspvcecxwbxy) reported
@NathanHarkins7 @DeaditeDerek @hbomax That’s why a lot of us are trying to teach the newcomers to not be toxic like that because it does not help at all. It was a long rally and protest for them to allow it and without HBO it probably wouldn’t have seen the light of day tbh
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ηι¢ pederson
(@nicpederson) reported
hey @hbomax ..i know this sounds crazy, but the "up" button doesn't work w/ your app on the @NVIDIASHIELD ..works fine outside your app ..both controllers
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Her, She, That Btch
(@Ai_Kichona) reported
@hbomax FIX THE STREAMING LOAD
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Twiqballer
(@Twiqballer) reported
Hey @hbomax — your skip intro button for the west wing is bussssted. It comes up during the recap, but doesn’t come up for the actual intro after the cold open. Fix this please and credit me and send me a $100 gift card to @Cinnabon thank you.
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RVD the Dudar 🇨🇦
(@ReidWRDudar) reported
@getFANDOM Not with those awful titles!!! Lol lol the BATMAN movie with DEATHSTROKE was set up. Pretty much ready to go right? Then @wbpictures & #GeoffJohns worked against BEN. That could have happened. I hope it still could maybe with @hbomax that’s a story we all want to see!
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Bautista
(@TheRealRickyTan) reported
@ATT Please send a message to Ann Sarnoff. We are not Toxic. We have teamed up with @afspnational to help make a difference. We hope to be able to support @hbomax for the future. #RestoreTheSnyderVerse
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Ready The Armada
(@swapnil36772103) reported
@ATT @hbomax @HBOMaxHelp just look at the servers crashing around the world for #ZackSnydersJusticeLeague n #RestoreTheSnyderverse
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pandemic! at the disco
(@alaw312) reported
.@hbomax has some great content, but I can never get over how bad the user experience is. Biggest issues: - can't automatically skip intro or credits - you have to manually turn on subtitles for every new episode or movie that comes on - the option doesn't stay
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All My Homies Hate Joss Whedon
(@datspvcecxwbxy) reported
@NathanHarkins7 @DeaditeDerek @hbomax Def could’ve been paced better, and shown more Batfleck to establish WHY he was so brutal and ruthless. JL definitely redeemed that as far as the bat. Ayer’s original SS was also supposed to help set up JL. they both leaned on each other so it wouldn’t have felt like it did
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Lucas Figg
(@LucasFigg) reported
from
Allen, Texas
@hbomax your AppleTV app isn’t working. I click to play content and nothing happens, if I click again..it crashes. I’ve deleted and reinstalled, my network plays content from all other sources just fine. AppleTV 4th Gen, latest version of the app. Help!!!
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Whose Keevo 🤷🏾♂️
(@Ezzypiccins) reported
@hbomax can y’all help me?
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DC Fan JP
(@DCfanJP) reported
@POP_Culture2020 @mjarbo @hbomax Matt is absolutely right. All HBOMax content is now controlled by WB. It was too late for them to stop ZSJL, but they can prevent any future Snyderverse. But cancelling our subscriptions will not work in our favor if we want to convince WB or Jason Kilar to give us more content.
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Sir Real TV
(@SirRealTV1) reported
Im tired of seeing people complain about the 4 hour length of #SnydersCut but have no problem binging series. This is a directors cut like Return of the King. Obviously it wouldve been shorter in theaters but its not. Its on a @hbomax where you can pause it and take breaks
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Zack Allen
(@Lunchbox701) reported
@hbomax Oh and another quick thanks for being the only streaming service I watch that has to constantly buffer
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David
(@dbrownz28) reported
@ElinAmandaOcana @bignastyii @hbomax None of that ever made sense and still doesn't. If you're a Christian, then god created you and through omniscience knew exactly how things would work out....yet created a "flawed" being so he could eventually sacrifice himself to himself to forgive us.....🤨