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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (33%)
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Buffering (29%)
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Sign in (20%)
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Crashing (13%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rowlett |
Crashing | |
 Paris |
Buffering | |
| Aurora |
Sign in | |
| Écully |
Crashing | |
| Washington, D.C. |
Sign in | |
 El Pueblito |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Reese
(@NY2Pgh) reported
@hbomax I love how Hollywood tries to make the worst whites into cult heroes. I'm sure it'll be done at the expense of "The Blacks".
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Shawn Shanle
(@ShawnShanle) reported
@hbomax Why does your app always crash?
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Andrew Hoffman
(@AndyeHoff) reported
from
Nashville, Tennessee
It would be nice if I could get through one full episode of any show on @hbomax without “something going wrong.” Fix your ****.
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Kenzy
(@Vinciano_) reported
@hbomax hey I got a question do you guys have a subtitles button I’m tryna find it cause they talking low in this movie help a brotha out
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Chef Nation
(@ChefNation85) reported
@hbomax yall need to fix your app. Seriously I can only watch a movie or an episode for a few minutes before I have to re start the app !!
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Shane Centers
(@fire_is_hot) reported
@hbomax please fix your terrible Xbox app. It literally freezes or crashes at least once every day.
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Velveeta
(@ReenyStar) reported
@hbomax Caribbean u selected some good influencers 👌🏾. After many error pages trying to log in, I’m finally downloaded and about to watch Fresh Prince Reunion 🥳
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daBull21
(@daBull21171) reported
from
Lyndon, Kentucky
@hbomax I have been using the Roku version of your app and it seems a little flaky. The app crashes out at times and have to log back in. I do not have this issue with the other Roku apps I use. Is this normal?
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PrincessSparklePony
(@SparklePonyx) reported
@HBOMaxHelp your app is the worst we're right about to cancel it 😠 nonstop problems casting unlike every other app we have that works! Netflix works sooo well
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Rain King
(@jtsuno) reported
@TradesIntuitive @newarkmovie @hbomax I have the feeling it won’t, but they certainly had enough time to work on it. I’ll give it a shot.
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Nunya
(@Nunya08590078) reported
Is anyone else having streaming problems with @hbomax on roku? For a week now I haven't been able to watch anything. I make a selection, I get the dots for a while, and it kicks me out. I have no issues with Netflix, Prime or hulu. Other than doing a factory reset, any advice?
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The Nel Dog
(@TheeNelDog) reported
@radraziel @hbomax Yes. It fails constantly every time and HBO does nothing about it. I have uninstalled the app doesn’t work.
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Redbeard
(@AzSteverino) reported
@HBOMaxHelp No, you didn't. There are still issues with streaming on this app.
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Angel Garcia
(@radraziel) reported
@TheeNelDog @hbomax I also have this problem, I have a brand new roku stream bar and the app fails
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Jimmy McSalty
(@JimmyMcSalty) reported
@VinceMancini @hbomax is a big culprit here. Every time I watch their core HBO shows I need to turn the volume way up. Their mixing is awful.
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anthony spears
(@anthonyrayx) reported
@hbomax pls help me :( my account was compromised and the email was changed. Can’t get in touch with anyone :(
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Put Blockers on Netflix
(@BlockersNetflix) reported
Also, play/ pause issue is absolutely hysterical. Like that seems like day 1 of starting a streaming service type stuff?? @hbomax
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D & A Johnston
(@DavidAmberJohn1) reported
@hbomax your app isn't working. Please do not tell me to install updates, clear the cache and data, uninstall and reinstall the app or sign out and back in. I've already done everything your website said to do. My internet works, my firestick works my tv works. Make it work
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Ben engelberg
(@Beechwood_Ben) reported
@hbomax The series was understated in a lot of ways. It wasn’t some sort of long form action movie. This just looks reallly bad. At least based on this ad. Hope that is not the case but this really looks terrible and like a money grabber
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Harmony Jupiter
(@harmony_jupiter) reported
@Themrsshaw88 @hbomax take note! You need to fix these issues!!!
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D Jeske
(@D_jeske) reported
@hbomax My account was stolen/comprised from me on Saturday and I still don't have my account back or a resolution. Worst customer service ever.
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cee
(@damnciera) reported
@hbomax FIX IT
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jojo the dogfaced boy
(@CaptainTrash666) reported
@HBOMaxHelp please fix the timing of your subtitles, I'm paying for a service that is almost unusable because of them
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TheHumbleElitist
(@iwrotemylife) reported
I was bout to do some work but then … @hbomax
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you don’t know me
(@BeastWillis) reported
@hbomax GET YOUR FN **** TOGETHER. Your apps don’t work! Still no app for WebOS TVs? Why does the website have a giant right hand grey area instead of being full screen browser? LOL help me, help you!
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brownstones19
(@brownstones19) reported
@WhyNotStuff @HBOMaxLA @hbomax fix this
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Benkasso
(@Benkasso) reported
@HBOMaxHelp I’m tryna understand why every time I login and pick something to watch, I’m getting asked to login over and over
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Jennifer Brick
(@jennifer_brick) reported
@HBOMaxHelp are you ever going to fix this Chromecast issue where John Oliver and Bill Maher can't be played? You've ghosted me in the DMs
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Gem
(@Gem_STL) reported
@HBOMaxHelp my account disappeared and I need help it’s been a month
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Sergei Riddell
(@SFRofDC) reported
from
Washington, D.C., District of Columbia
Literally tried fast forwarding like 30 seconds and HBO crashed yet again on my Roku. What gives, @hbomax? Low quality service you’re providing, @HBO.