HBO Max status: streaming issues and outage reports

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 18, 7:40 AM EDT	0	0
Apr 18, 8:00 AM EDT	0	0
Apr 18, 8:20 AM EDT	0	0
Apr 18, 8:40 AM EDT	0	0
Apr 18, 9:00 AM EDT	0	0
Apr 18, 9:20 AM EDT	0	0
Apr 18, 9:40 AM EDT	0	0
Apr 18, 10:00 AM EDT	0	0
Apr 18, 10:20 AM EDT	0	0
Apr 18, 10:40 AM EDT	0	0
Apr 18, 11:00 AM EDT	0	0
Apr 18, 11:20 AM EDT	0	0
Apr 18, 11:40 AM EDT	0	0
Apr 18, 12:00 PM EDT	0	0
Apr 18, 12:20 PM EDT	0	0
Apr 18, 12:40 PM EDT	0	0
Apr 18, 1:00 PM EDT	0	0
Apr 18, 1:20 PM EDT	0	0
Apr 18, 1:40 PM EDT	0	0
Apr 18, 2:00 PM EDT	0	0
Apr 18, 2:20 PM EDT	0	0
Apr 18, 2:40 PM EDT	0	0
Apr 18, 3:00 PM EDT	0	0
Apr 18, 3:20 PM EDT	0	0
Apr 18, 3:40 PM EDT	0	0
Apr 18, 4:00 PM EDT	0	0
Apr 18, 4:20 PM EDT	0	0
Apr 18, 4:40 PM EDT	0	0
Apr 18, 5:00 PM EDT	0	0
Apr 18, 5:20 PM EDT	0	0
Apr 18, 5:40 PM EDT	0	0
Apr 18, 6:00 PM EDT	0	0
Apr 18, 6:20 PM EDT	0	0
Apr 18, 6:40 PM EDT	0	0
Apr 18, 7:00 PM EDT	0	0
Apr 18, 7:20 PM EDT	0	0
Apr 18, 7:40 PM EDT	0	0
Apr 18, 8:00 PM EDT	0	0
Apr 18, 8:20 PM EDT	0	0
Apr 18, 8:40 PM EDT	0	0
Apr 18, 9:00 PM EDT	0	0
Apr 18, 9:20 PM EDT	0	0
Apr 18, 9:40 PM EDT	0	0
Apr 18, 10:00 PM EDT	0	0
Apr 18, 10:20 PM EDT	0	0
Apr 18, 10:40 PM EDT	0	0
Apr 18, 11:00 PM EDT	0	0
Apr 18, 11:20 PM EDT	0	0
Apr 18, 11:40 PM EDT	0	0
Apr 19, 12:00 AM EDT	0	0
Apr 19, 12:20 AM EDT	0	0
Apr 19, 12:40 AM EDT	0	0
Apr 19, 1:00 AM EDT	0	0
Apr 19, 1:20 AM EDT	0	0
Apr 19, 1:40 AM EDT	0	0
Apr 19, 2:00 AM EDT	0	0
Apr 19, 2:20 AM EDT	0	0
Apr 19, 2:40 AM EDT	0	0
Apr 19, 3:00 AM EDT	0	0
Apr 19, 3:20 AM EDT	0	0
Apr 19, 3:40 AM EDT	0	0
Apr 19, 4:00 AM EDT	0	0
Apr 19, 4:20 AM EDT	0	0
Apr 19, 4:40 AM EDT	0	0
Apr 19, 5:00 AM EDT	0	0
Apr 19, 5:20 AM EDT	0	0
Apr 19, 5:40 AM EDT	0	0
Apr 19, 6:00 AM EDT	0	0
Apr 19, 6:20 AM EDT	0	0
Apr 19, 6:40 AM EDT	0	0
Apr 19, 7:00 AM EDT	0	0
Apr 19, 7:20 AM EDT	0	0
Apr 19, 7:40 AM EDT	0	0

At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

Buffering (37%)
Playback Issues (26%)
Sign in (23%)
Crashing (11%)
Video Quality (4%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

City	Problem Type	Report Time
Odenton	Video Quality	2 days ago
London	Sign in	5 days ago
Hilton	Buffering	7 days ago
Jordan	Buffering	8 days ago
Boston	Sign in	10 days ago
Omaha	Buffering	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

Republican No More (@SadRepublican75) reported 2 minutes ago
@hbomaxhelp Your stream sucks fix it!!!
CoaCoalt (@Coalt81) reported 7 minutes ago
@hbomaxhelp Hi, I am writing to report a persistent issue with the Max app on my Apple TV 4K. Despite having a Premium subscription, my video quality remains stuck at 720p, while I should be getting 4K UHD or 1080p.
ROC (@RoCraken) reported 7 minutes ago
@hbomax literally worst interface ever. What am I paying for?
lee 🤠 (@harveyleeee) reported 7 minutes ago
@hbomax y’all gotta fix these ads. i can’t even watch the pitt in peace without them popping up and not going away
Rowdy Ralph (@IamRowdyRalph) reported 9 minutes ago
@hbomax is terrible for watching basketball. The stream sucks.
Steveg561 (@SteveG561) reported 10 minutes ago
@TonyKhan this deal you’ve made with HBO has made it impossible to watch your PPVs. @hbomax has the worst customer service I’ve ever seen in my life. Literally no help or assistance whatsoever to give me access to the PPV or to get my money back after waiting hours. This is bs.
TheGreatBabu (@TheGr8Babu) reported 10 minutes ago
Hey @hbomax y’all need to fix your app! At the very least, add a restart option to episodic shows. Spoilers and having to hit rewind is just bad UX!
🐈‍⬛ (@Sammycat41) reported 19 minutes ago
@addievervale @hbomax Do your subtitles work? Mine don't and my mum can't hear 🫩 the Pitt is the only reason I paid for this subscription
Annie (@annlau613) reported 19 minutes ago
@hbomax Is this gonna be as crazy as Baby Reindeer because that show was like a car crash I couldn't look away from
Michael Shilling (@MikeShilling) reported 20 minutes ago
@hbomaxhelp I'm not doing a chat bot when it's your audio engineers not doing their jobs. Announce team to 90ish percent to overmod, the crowd should be 70ish % of that and the ring mic should be 40ish % of the crowd. Problem solved.
Frank (@t3hfrankie) reported 20 minutes ago
@hbomaxhelp @DatMane2k Can't watch AEW Revolution 2026 replay on HBO MAX. Its just a black screen with loading circle. Tried 5 times and can watch other stuff on Max just fine. I paid for PPV, so plz fix
?? (@PsychoDad7820) reported 23 minutes ago
@hbomax It’s a guy never a girl . Has mental problems and you push this trash
maligator (@kohoccm) reported 29 minutes ago
@LGUS @hbomax Bought an LG stove Dec 2025 — broke within a week. 5 service visits, none fixed it. 4‑hour windows cost me work/pay. Escalations ignored, no callback. LG service is terrible — do your research before buying.
juando82 (@juando82) reported 30 minutes ago
@AEW @hbomax I paid money for a ppv and am unable to stream it. I've missed an hour of this so far. Been on hold for about 40 mins. Any help here???
Spencer (@CatDadCards) reported 33 minutes ago
@USMNT @hbomax You know how Hard Knocks picks awful teams that implode like the JY jets?
Fiend's Firefly (@JayMac381) reported 34 minutes ago
@aaronrift @hbomax Yep freezing and audio problems
kevin carter (@kevinc2415) reported 37 minutes ago
@hbomaxhelp im on roku and its still not working correctly.
Derrick Ramsey (@DerrickRamsey17) reported 37 minutes ago
@hbomaxhelp we have been trying to get ahold of you for an hour. We have tried to call message you about the aew ppv now working for us. At this point we want a refund. Can you help.
mikegb (@mikegb) reported 38 minutes ago
@hulu @hbomax @DisneyPlus trying to give you money right now and seeing constant errors. Really f'n frustrating when I can't see the end of this basketball game.
Kevin (@GoatHCW) reported 38 minutes ago
@hbomaxhelp hello? I paid 39.99 for AEW PPV only for it not to work. Will you be issuing refunds?
hayley (@bruisedhoney) reported 39 minutes ago
@addievervale @hbomax sign in first babe
Flash (@FnrawFlash) reported 45 minutes ago
@aaronrift @hbomax I’m using DAZN and that seems to work good
the bourgeoisie (@fireboyandel) reported 47 minutes ago
@hbomaxhelp @BuckedGooner Yall better have some overtime pay because EVERYONE is having problems. I’ll be keeping an eye out for my refund.
Jay Will (@Jay1RSF) reported 49 minutes ago
@hbomax Looks terrible
ethan (@dcjaybin) reported 49 minutes ago
@hbomax @HBOMax_UK if we complain enough will u fix if pls
Kevin Sicard (@KevinSicard) reported 51 minutes ago
@hbomaxhelp #aewrevolution audio is terrible and ruining the show
Andrew (@Coneandonly_) reported 51 minutes ago
Hey @hbomax your audio issues is making it hard to enjoy this show 100% @AEW #AEWRevolution think I deserve a refund @TonyKhan
Dr P (@pm_phd) reported 52 minutes ago
@hbomaxhelp @MMoneyCarson Your app is super frustrating. It gets stuck at the ad break and loops without moving on. Restarting is not a great fix. It seems like a glitch at your end, how about posting something helpful about this instead of making customers troubleshoot?
U Mug (@HardingJay1981) reported 55 minutes ago
@hbomaxhelp so you can't help me then? shall I just delete my subscription ?
Mr. T-1000 (@BubbaGimp79) reported 57 minutes ago
@hbomax This is complete BS. Why can't I just sign in with my provider like I used to be able to. I lost all of my settings because of it. 🤬