HBO Max down or not working? Problems, status and outages

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

• Buffering (35%)
• Playback Issues (30%)
• Sign in (20%)
• Crashing (11%)
• Video Quality (4%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

City	Problem Type	Report Time
Alpena	Buffering	5 days ago
Palm City	Buffering	5 days ago
Saint-Gildas-de-Rhuys	Crashing	7 days ago
Leeds	Sign in	7 days ago
Liverpool	Sign in	7 days ago
Brackley	Sign in	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

• 
  FireLord Ozai☄️ (@ItaMasta) reported 38 seconds ago

  @hbomax yoooooo anytime I try to download the Snyder cut on the hbo Max app to watch on the plane it closes the app. No other movie has this problem

• 
  Robert Slater (@Mrbiggles07) reported 55 seconds ago from Lincoln, California

  @hbomax @ATT please stop this cycle or figure out an easier way to troubleshoot this constant issue. Log out, clear cache, uninstall, reinstall, log in through provider: "Renew your subscription." Nothing is fixing this.

• 
  Bautista (@TheRealRickyTan) reported 5 minutes ago

  @ATT Please send a message to Ann Sarnoff. We are not Toxic. We have teamed up with @afspnational to help make a difference. We hope to be able to support @hbomax for the future. #RestoreTheSnyderVerse

• 
  All My Homies Hate Joss Whedon (@datspvcecxwbxy) reported 10 minutes ago

  @NathanHarkins7 @DeaditeDerek @hbomax Def could’ve been paced better, and shown more Batfleck to establish WHY he was so brutal and ruthless. JL definitely redeemed that as far as the bat. Ayer’s original SS was also supposed to help set up JL. they both leaned on each other so it wouldn’t have felt like it did

• 
  ✨ amanda ✨ (@toignoretrouble) reported 11 minutes ago

  @HBOMaxHelp there is a black bar on the right side when viewing your website and viewing content. also it is very laggy when trying to switch from different profiles or click on different content to view. please fix

• 
  😊☺️😁🤓😎Andrew🎮🕹🎞📽📹🎥🎬 (@biohazardfan07) reported 12 minutes ago

  @HBOMaxHelp Fix your app!! I'm watching on Roku and I can't watch Godzilla (2014) and it keeps freezing.

• 
  Ready The Armada (@swapnil36772103) reported 19 minutes ago

  @ATT @hbomax @HBOMaxHelp just look at the servers crashing around the world for #ZackSnydersJusticeLeague n #RestoreTheSnyderverse

• 
  All My Homies Hate Joss Whedon (@datspvcecxwbxy) reported 21 minutes ago

  @NathanHarkins7 @hbomax So only marvel fans are allowed to have movies they love of characters they love? Snydercut proved that DC can work and not follow the Marvel formula. DC fans and directors have been dicked over by Warner, then they spit in our faces. We reserve the right to be bothered by that.

• 
  Sean Lathrop (@HaRVeSTMGS) reported 27 minutes ago

  @hbomax any way we could watch films at a lower quality than 4k? My internet has trouble streaming films and shows at that quality.

• 
  RVD the Dudar 🇨🇦 (@ReidWRDudar) reported 27 minutes ago

  @getFANDOM Not with those awful titles!!! Lol lol the BATMAN movie with DEATHSTROKE was set up. Pretty much ready to go right? Then @wbpictures & #GeoffJohns worked against BEN. That could have happened. I hope it still could maybe with @hbomax that’s a story we all want to see!

• 
  ηι¢ pederson (@nicpederson) reported 29 minutes ago

  hey @hbomax ..i know this sounds crazy, but the "up" button doesn't work w/ your app on the @NVIDIASHIELD ..works fine outside your app ..both controllers

• 
  FunGeekZ (@FunGeekZ) reported 30 minutes ago

  @RiseFallNickBck @WandW_Studios It is trivial They wanna do that? Just update your servers to accommodate the larger library @hbomax don't screw us over who pay to watch stuff

• 
  All My Homies Hate Joss Whedon (@datspvcecxwbxy) reported 32 minutes ago

  @NathanHarkins7 @DeaditeDerek @hbomax That’s why a lot of us are trying to teach the newcomers to not be toxic like that because it does not help at all. It was a long rally and protest for them to allow it and without HBO it probably wouldn’t have seen the light of day tbh

• 
  pandemic! at the disco (@alaw312) reported 33 minutes ago

  .@hbomax has some great content, but I can never get over how bad the user experience is. Biggest issues: - can't automatically skip intro or credits - you have to manually turn on subtitles for every new episode or movie that comes on - the option doesn't stay

• 
  Francheska (@HeyFranHey) reported 39 minutes ago

  @liveloveblu @hbomax Let me see what I can work out 🤔

• 
  Pragmatic Ideals (@JustIdeals) reported 40 minutes ago

  @hbomax any update on when y’all going to fix the pixel limitation bug in your new UI update? Looks like it’s affecting multiple users and really makes me not want to use the service.

• 
  Sir Real TV (@SirRealTV1) reported 41 minutes ago

  Im tired of seeing people complain about the 4 hour length of #SnydersCut but have no problem binging series. This is a directors cut like Return of the King. Obviously it wouldve been shorter in theaters but its not. Its on a @hbomax where you can pause it and take breaks

• 
  Michael Jenkins (@mikejenks101) reported 45 minutes ago

  @hbomax can you either fix the compression and buffering issues on the playstation or get an app for the lg tvs. I have a 4k tv and I can easily watch Netflix in said 4k but hbo looks like I'm watching on 480p TV at best 720p

• 
  KO8E 24VER (@DJCHIVA001) reported 45 minutes ago

  @batmike_666 Plus, watch the movie to crash @hbomax

• 
  Zack Allen (@Lunchbox701) reported 46 minutes ago

  Hey @hbomax how come even though you downloaded something to your device it still wont play? Or why do you have to sign in every time I close the app? Seems like day one stuff here guys

• 
  Robert Slater (@Mrbiggles07) reported 48 minutes ago from Lincoln, California

  Why is @HBOMaxHelp through @ATTHelp so bad? Can't stay logged in longer than 2 days then spend the next 4 days troubleshooting and dealing with help desk to get logged back in. Wait 2 days and repeat the cycle all over again. #Terrible #IDontNeedToRenewASubscriptionIAlreadyHave

• 
  Joey, the Sad Kirb (@NoraQRosa) reported 49 minutes ago

  @Rifleman233 @hbomax The medium isn't the problem. If it's an uninteresting movie, it's just an uninteresting movie, and making it with hand-drawn animation wouldn't fix that. Both that and 3D are different skillsets entirely.

• 
  ✨ amanda ✨ (@toignoretrouble) reported 51 minutes ago

  @HBOMaxHelp It will play content, the problem is there is a black bar on the right side of the screen when viewing your website. doesnt matter what video i click on, it’s still there. ive deleted cookies/cleared cache, signedout then back in, it doesnt fix the black bar issue.

• 
  Gustavo Hilsdorf (@gushilsdorf) reported 53 minutes ago

  @HBOMaxHelp guys I only found this handle now. Could you please follow up the thread to check this UX "error" in the browser + super wide screens. After your last update I'm not able anymore to watch movies full screen. Much appreciated.

• 
  Zack Allen (@Lunchbox701) reported 53 minutes ago

  @hbomax Oh and another quick thanks for being the only streaming service I watch that has to constantly buffer

• 
  David (@dbrownz28) reported 56 minutes ago

  @ElinAmandaOcana @bignastyii @hbomax None of that ever made sense and still doesn't. If you're a Christian, then god created you and through omniscience knew exactly how things would work out....yet created a "flawed" being so he could eventually sacrifice himself to himself to forgive us.....🤨

• 
  Taryn Dwyer (@MouseFanTaryn) reported 56 minutes ago

  Super disappointed that after 10 months @hbomax still does not work on my @amazonfiretv #fail

• 
  Antonio Graci (@AntonioGrac1) reported 57 minutes ago

  @hbomax still cannot watch @LastWeekTonight on my Apple TV... fix the navigation errors

• 
  Whose Keevo 🤷🏾‍♂️ (@Ezzypiccins) reported 57 minutes ago

  @hbomax can y’all help me?

• 
  Pragmatic Ideals (@JustIdeals) reported 59 minutes ago

  @HBOMaxHelp @gushilsdorf You 100% don’t need all of the model numbers. This is obviously affecting multiple users and is assuredly an issue with your UI code update.