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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (30%)
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Buffering (30%)
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Crashing (21%)
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Playback Issues (16%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Austin |
Crashing | |
| Louisville |
Buffering | |
| San Antonio |
Sign in | |
| Los Angeles |
Playback Issues | |
| Denver |
Buffering | |
 Göteborg |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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bot
(@fastjew) reported
@hbomax please fix the cursor not disappearing while watching on desktop. thanks
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MJ
(@ZOOMIE25) reported
@ATT @hbomax YOU'RE THE WORST COMPANY EVER #gothefuckaway
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Kyle Simonsen
(@KyleSimonsen) reported
@Airpigcb @Roku @hbomax It has stopped stuttering for me and now just won't play at all. Everything else on the service seems to work fine. What a disaster this release has been, tho.
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🖤
(@Way_Ward_Witch) reported
@hbomax can y’all please fix the app? It keeps logging me out and won’t let me back in no matter how many times I pick my provider and put in the login info
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Trae Grise
(@TraeGrise) reported
@hbomax I thought HBOMax was included with HBO subscription. Trying to determine why Roku device won’t all me to login with cable account.
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Biff Loman
(@NotJGrossie) reported
from
Boston, Massachusetts
@GetsNoPlay69 @Zamy_cooling Yo @hbomax fix yo ****!!
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Miguel GC
(@mgarcast) reported
Is it me or does @hbomax have the worst user experience of all content platforms out today?
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Jennifer Solorzano
(@jensolo5) reported
@JEREMYDB_75 @hbomax Cant fix it but it can help it.
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Devshree Amrute
(@AmruteDevshree) reported
@hbomax Come on u have to renew CAOS it can't just end like that it was the worst ending ever...... #savecaos #RenewCAOS
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victor
(@vic_chip14) reported
@hbomax has the worst subtitles in the game right now
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sophia 🌿
(@sxphynx) reported
@hbomax can you fix your playstation app it sucks
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melissa
(@cybermelli) reported
@HBOMaxHelp @MacAlert01 I just messaged @HBOMaxhelp about the same issue. PLEASE create an app for LG OLED TVs. Just got a new tv and am so upset I can't access HBO max through it. I do not have video game systems. :(
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jenn | caos spoilers✨
(@zeIdasmoon) reported
@warnerbrostv send it to @hbomax so they can all work together again 🥺
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Slenderson: The Constant Gamer
(@cslenderson) reported
Well, from what I understand, now that #HBOMax decided to stop working on my computer, I can no longer watch anything on it. Every forum I've gone to says that @HBOMaxHelp customer service is complete **** and there is not a legitimate fix to get it to work again.
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Ôkami 🐺
(@diaz_wolfgang) reported
@hbomax literally got your service just to watch wonderwoman and thats the only one that's not working yall trash
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Douglas Day
(@Douglasday6819) reported
@SamsoniteUSA great work on screwing your loyal customers. We just bought a 75 in smarttv and get @hbomax in the App Store. Our 75 in curve was made in 2015 and does not have it its App Store. Sure it is not technical but $$. And no buy another box please!!!!!
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Bob Manzini 41
(@Manzini41) reported
@cartoonnetwork @hbomax It doesn't wanna work on my side 😩😩💔💔💔South Africans am I the only one
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MD
(@casaulycasaul) reported
@hbomax @Roku hey guys get your sh*t together You stole HBO from subscribers told them they can have HBOMAX to replace it yet HBOMAX idon’t load on Roku Both companies know it’s an ongoing problem that has been well documented for some time now by WAY MORE than a FEW customers
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Jason Milam
(@JMilamX12) reported
@hbomax Just so you know, I’m not a “bot” and neither is anyone that has been complaining about Amber Heard. She is a terrible person and should be fired from all roles for her domestic abuse of Johnny Depp! #JusticeForJohhnyDepp
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n[0}body, Security Minion
(@curtisko) reported
Hey @hbomax I want to watch WW84, but the sound is cutting out several times a minute even after download. This is unacceptably quality.
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Rodrigo toro
(@amadridadt) reported
@selenagomez @hbomax this is a message of despair please I need urgent help it is not something so impossible but because of what happened it makes me impossible please help me thanks
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tHe WIckeD wItCh oF tHE eaSt bRO
(@monetbrianna_) reported
@helpthebear2 @hbomax YES. that’s why this last season was so rushed and terrible!!
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Guiseppi Protacio
(@gzep) reported
@HBOMaxHelp did you receive my DM? I’m still having problems playing WW84 on my TCL 6 series TV and my PS5.
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7Even
(@EtohSans) reported
@hbomax Oh it was so god awful
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Allie
(@alliebackstromm) reported
Hi @hbomax , me again. Your app has major issues. What is the freakin deal with the sound constantly not working??
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Rebecca L
(@BexKerr31) reported
@robertliefeld @hbomax I’m excited for the #SnyderCut and I agree that he’s produced some of the best DC live action movies, particularly Man of Steel, but casting Ben Affleck as Batman was a terrible choice and both Batman v Superman and JL were soooo long! I just hope the Snyder cut is a success!
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Asma Baig
(@AsmaLegend) reported
@hbomax Worst movie of 2020
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Lonely Abandoned Beagle
(@AbandonedLizard) reported
@ArbisiRoman That’s cool. But, Oof. Uh, not a good look 2 put it on DVD when @HBOMax needs it more to help build subscribers since they’re struggling to do that. Why? Because if you announce that you’re putting it on Blu-Ray, ur basically telling people u don’t need 2 pay $15 4 it on HBO Max
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MM
(@MarlonMark1970) reported
@hbomax That movie was terrible.... I was disappointed.
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Sapphire.
(@oliviajai_) reported
Which of of you streaming platforms are gonna stop playing and let us watch A Different World? I’m not paying 99¢ per episode on Amazon so one of you guys fix it. @netflix @hulu @hbomax