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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (31%)
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Playback Issues (28%)
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Crashing (20%)
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Buffering (18%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 London |
Playback Issues | |
 Lakewood |
Crashing | |
| Brewer |
Crashing | |
| Philadelphia |
Sign in | |
 Suzano |
Playback Issues | |
| Brasília |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Joel Welter
(@JoelWelter2) reported
@donachaidh @hbomax Are you out of the country? IP address problems?
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baby spice ☯️
(@__paipai_) reported
@HBOMaxHelp get some specialists to fix the interface maybe lol. my app force closes all the time & rewinding anything is a nightmare
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Andrew
(@nbalegacypod) reported
@winningtimehbo @HBO @hbomax Have to watch it, but man that looks like an awful pick to play Magic.
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Tired Tweeter
(@rwsscott) reported
Hey @ATT it's been 2 weeks since I first tried to resolve @hbomax log in issues included w wireless account. So far: - this Twitter account told me to contact Directv (this is an ATT mobile issue) - customer support has escalated the ticket twice - a promised call back, hasn't
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Jordan Wright
(@redspadevideo) reported
from
Santa Fe, New Mexico
@HBOMaxHelp having issues getting into the app on appletv. Each time I open the app it asks me to sign in then says something went wrong Service Code: H-c6b2f1a9-fc93-4596- a5fd-67cc038b1fc9
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Brandon
(@BrandonTh) reported
@jmhaskins @hbomax Help
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Josh Dudley
(@ifixhollywood) reported
@hbomax and @warnerbros, if Keanu Reeves wants to make another Constantine film, you let him. Just...say yes. Why is this even an issue? #ifixhollywood
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Empty is my Esthetic
(@TheAscotGuy) reported
@HBOMaxHelp I can’t sign in! I try and it loops make back to the sign in option page. I called @directv and they can’t help.
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Mandy Monge
(@MandyMonge) reported
Is anyone else having trouble with #HBOMax @hbomax
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indyjoe
(@modjack123) reported
@hbomax It’s absolutely awful
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Ghoul
(@noneloost) reported
@lovelyyu_ @HarryPotterFilm @hbomax HELP NOT THEM HIDING THIS REPLY😭😭
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Thomas Online v3.566773
(@labbla11) reported
@emilysears @hbomax Honestly haven't had issues for a while
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Crystal Hacsi
(@CrystalHacsi) reported
@hbomax @BenAffleck Worst Batman ever!
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Shay 808
(@mixedbyshay) reported
Hire me to code your application across all platforms. It’s terrible @hbomax
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Jannie
(@Hulahann12361) reported
from
Portland, Oregon
@HBOMaxHelp hi, why is the app not working?
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Prof. Harry Burak
(@ProfHarryBurak) reported
@wizardingworld @hbomax Maybe they're going to Hogwarts to help.
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Josh 🏴
(@Josh_More) reported
@PubicDefender @LissaJoStewart @hbomax Amazon on PS4 used to be basically unusable unti look fairly recently. So did Disney+, just unbelievably bad
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jhb1232
(@jhb12322) reported
@HBOMaxHelp I have chrome cast with google tv but it won’t show everything in my list. How do I fix that?
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arth.com.br/falosobreanimes
(@usuariofudido) reported
@hbomax @tinkfly88 hey @hbomax I can't log in, when I log in, I get an error.
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Victoria
(@Angie77460118) reported
@hbomax I couldn’t make it past episode two. Just awful.
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Collin
(@Avaholic91) reported
from
Lakewood, Colorado
@hbomax please fix your PS4 app. I can’t watch anything.
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Lindsay Ritenbaugh
(@lindsayrite) reported
My second support call in a week about my “included” @hbomax subscription through my AT&T plan, regarding an error message saying it’s expired: @ATT: I am going to call you as soon as we end this chat. Me: Great, thanks! That will be very helpful. @ATT: [Does not call] Scene.
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Ville in My Veins
(@villeinmyveins) reported
from
Louisville, Kentucky
@hbomax I would appreciate if I didn't have to sign in to your app once a week. You are the only streaming service that makes us do this. I know I have like all of them.
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It’s Just Me
(@TooSnarky) reported
@HBOMaxHelp Like I don’t know if it’s me, my phone or what but EVERY APP aside from @netflix doesn’t have their **** together & I’m sick of it. I do T watch TV, I don’t listen to the radio & all I expect is for my streaming services to work. This is bullshit.
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Emily Sears
(@emilysears) reported
Is anyone else having issues with @hbomax today??
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Trapped in a universe of bad social media
(@TrappedBad) reported
@HBO @hbomax Who plays the snitch stepmom? Cannot find it anywhere. HELP!!!!
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Oscar DaGrouch
(@godlike_og) reported
@HBOMaxHelp @201campbell No HBO….don’t do that. Don’t single out this one person when u have so many customers making the same complaint. You want ALL of us to DM u? C’mon man. Look into it and fix it. We pay for this.
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Kevingairrett
(@kevingairrett) reported
@emilysears @hbomax My issue is when I pause and step away to do something, it’ll crash. As well as some issues skipping intros.
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Jimmer
(@JimJimsonJr) reported
@emilysears @hbomax I have trouble every day, its the worst god damn streaming app
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Jason Halpin
(@JasonHalpin) reported
@HBOMaxHelp I'm unable to watch anything on the Roku app and have tried all of the troubleshooting steps at the link in your bio. Would appreciate some help and/or a refund.