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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (28%)
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Buffering (27%)
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Sign in (22%)
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Crashing (20%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Utrecht |
Buffering | |
 Firminy |
Crashing | |
 Queens |
Video Quality | |
| Columbia |
Buffering | |
 Vancouver |
Crashing | |
| Genoa |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Inimitable.
(@Caapritaay) reported
Ummm this is the 55th time I tried watching tyler perry movies on your app @hbomax and every one seems to always skip and glitch. Fix it asap!
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Allison
(@AllisonB) reported
@HBOMaxHelp All of that information is inter crash log and I’m sure the development team would like to have a crash log from when the issue occurred. Is there a place I can submit this?
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Peyton
(@Peyton57738230) reported
@hbomax The Warner Bros Discovery logo is by far the worst! So out dated. Now was the time to get your innovative juices running and you just couldnt. Take the time and change it Now before your stuck with it for another 100 years.
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The Panic
(@ThePanic16) reported
Ok hold up - @HBOMaxHelp you’re charging a relatively high monthly fee ($10) per month, AND now you’re running ads in the middle of episodes?!? That’s not going to work.
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The Bee’s Knees, The Cat’s Pajama’s 🦈🇺🇸
(@IssaShark414) reported
I watched #kimi on @hbomax last night…it wasn’t terrible
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Chris Cormier
(@ChrisCorm) reported
@HBO what’s up with the first 5 seasons of @Degrassi on @hbomax ? The video quality is horrible and at times it’s unwatchable #degrassi #hbo #hbomax
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Scott Slattery
(@ScottSlatts) reported
@HBODocs @hbomax This may be the worst first episode of a docu-series I have ever seen. Maybe it gets better in episode 2, but I couldn’t make it through episode 1.
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⿻
(@ssjiara) reported
@ivycoversyou @EverMUA @hbomax you HAVE TO SPOIL. i don’t wanna watch thinking i’m gonna see quality content of them but they’re broken up😭
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Jane Whitaker
(@janewhitaker) reported
@hbomax. I’m paying for you but I’m not allowed to sign in to access my account. It’s been days - your gui is ****. I’m going to dm you but I’m so mad.
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Gene K. 🔞🐰🐇
(@EugeneKaninchen) reported
@hbomax fix your stupid bullshit app that doesn't ******* work on any god damn thing in my house it's installed on
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Bee Chow
(@beculator) reported
Hey, @hbomax. After you #RenewOurFlagMeansDeath, please FIX YOUR APP. I have everything up-to-date and the thing is still crashing CONSTANTLY.
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Lorena Blas 😷 (she/her)
(@byLorenaBlas) reported
@HBOMaxHelp We give up. Not working.
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eBetheBerlin
(@bethe_009) reported
@TokyoViceHBOMax @hbomax Who misspelled "Shô Kasamatsu" as 'SHOW Kasamatsu'?!???? (on the info page for this series in the app under cast) wherever his name appears in the HBO series listing, it's spelled as 'SHOW.' Really HBO?!? FIX THIS SO THERE OS NO FURTHER INSULT.
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Andi Fleming
(@AndiFleming) reported
@unrealfred @hbomax Not working for me today. I’ve done all the troubleshooting possible. This issue was not fixed.
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Rap Game Posh Kenneth
(@BobTrillan) reported
Ay @hbomax yall gotta fix yall closed captioning. I mean come on man. Cari champion said black girl magic and the closed captioning said "white girl magic"
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Ben Szilagy
(@BenSzilagy) reported
Does it bug anyone else that @hbomax has the Batman The Animated series episodes out of release order on the platform and refuses to fix it, or is it just me? It’s probably just me.
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Jamie Hannan
(@jhannanjr) reported
@HBOMaxHelp The issue has happened w multiple devices.
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Eternal Dilettante
(@eternaldiletant) reported
I’m halfway through The Invisible Pilot on @hbomax and so far it’s the biggest piece of **** I think I’ve ever seen. Like... so ******* terrible Their other docs are good, but they’re telling this story in the absolute worst possible way
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Kauboy
(@kauleo_o) reported
@HBOMaxHelp doesn’t work on apple tv, have tried reinstalls of app and restarts of apple tv
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val🌊
(@valadaval) reported
rothaniel isn’t available in my country and I really want to watch it @hbomax help an argentine out
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Josh Harris
(@JoshHarrisClt) reported
@nuekerk @hbomax Tried watching it at work on my phone....was too good to disrespect like that so I turned it off. Waiting to finish on tomorrow on my TV.
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Liane Ray
(@lianemarie27) reported
HBO Max on Roku is so annoyingly difficult. Poor quality streaming, constant buffering, and frequent crashing. Anyone else have trouble? @hbomax
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MacKenna
(@keigoscrustysoc) reported
THEY TOOK 8 MILE OFF ******* HBO. @hbomax FIX IT. I WANNA SEE MY FATHER.
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lam sahmba
(@iam_sahmba) reported
@HBOMaxHelp @EdTerpening Please let it work Across Africa 🥺
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Joe G.
(@clipperjoe9972) reported
@HBOMaxHelp I've tried "Closed Captioning = Always On" through the Roku options, I've tried changing the settings through the HBO Max app, I've tried even changing the language settings on the app, and that doesn't even work. Nothing I do on the app or the Roku will bring up the subtitles
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Allison
(@AllisonB) reported
@HBOMaxHelp I have a crash log if you can give me an email address to send it to. Thanks!
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PokemonDad
(@TommyToolbox001) reported
@HBOMAX took Anthony Bourdain’s Parts Unknown off of their service (except Season 1). Seriously? I can’t handle this kind of disappointment right now. I’m up to my eyeballs in grad work and I needed his words of wisdom. Wth, man?
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eBetheBerlin
(@bethe_009) reported
@TokyoViceHBOMax @hbomax Who misspelled "Shô Kasamatsu" as 'SHOW Kasamatsu'?!???? (on the info page for this series in the app under cast) wherever his name appears in the HBO series listing, it's spelled as 'SHOW.' Really HBO?!? FIX THIS SO THERE IS NO FURTHER INSULT.
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Prodigalsonfan
(@Prodigalsonfan3) reported
So my sleep cycle is shot due to all the Twitter parties: in fact, the chain's fallen off and it's been dumped in the canal! I can't get into anything new on TV until we #SaveProdigalSon! I need your help @hbomax - new seasons, stat!
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ERIKA
(@SKYBABE37) reported
@FlightAttendant @hbomax Terrible show! 🙄🤬