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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (32%)
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Playback Issues (25%)
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Crashing (21%)
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Buffering (19%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Zapopan |
Sign in | |
 Manises |
Buffering | |
 San Antonio |
Playback Issues | |
| Riverside |
Playback Issues | |
| Port Saint Lucie |
Crashing | |
| Los Angeles |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Kam Cheung
(@Kam_STL) reported
@HBOMaxHelp Used my phone to try to setup app on all my TVs. Worked on one TV/fire stick, but every other try using cellphone, gave me login error. Says wrong email/password. Do u have a customer service number/email/chat? Online troubleshooting was no help, limited usefulness.
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naga broodwich
(@_nagaseawitch) reported
@hbomaxhelp For whatever reason I can't login. It keeps telling me my email/password is wrong but it's not. I even changed my password just to be sure and it still won't work.
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Marty Meyer
(@marty_meyer) reported
@hbomax This is one of the worst movies ever.
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Ryan Snelling
(@watch_ryan_) reported
@benbrasso @hbomax I mostly agree with you unfortunately. Also, I went back to see if the quality would be different if I restarted it and it was lol so unfortunate.
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Crowned Prince Of The Blacks
(@willfelt) reported
And the ending of having EVERYONE renounce their wishes was so ******* stupid and lame. The budget for the movie was 200 million dollars. They should’ve put that money in an airplane and dumped it over people. @hbomax owes me 2 hours of life back for watching that awful *** ****
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Chris Alexander
(@fergalno1) reported
@HBOMaxHelp Tried that and the same thing happens, straight to splash screen and the error message, no option of signing out on the fire stick or apple iPad.
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UserName Media
(@MediaUsername) reported
@hbomax I’m still trying to use HBOMax and it is still not working. Are you guys running on dial up?
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Mischief Managed
(@mischief934) reported
@hbomax It was awful.
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Cleve Mesidor
(@cmesi) reported
@WonderWomanFilm @hbomax My review of #WW84 Love the franchise. Love Gal Gadot & Chris Pine. But this was an awful script. You should have led with the #LyndaCarter cameo. That element would have made the two and a half hours less frustrating.
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Marco
(@regante_m) reported
@hbomax Terrible
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tom brock
(@pdxbrock) reported
@hbomax Run from this dumpster fire of poor editing and awful storytelling as fast as you can. This was a bad movie for the year 1984 and I can’t imagine how this was made for 2020. The Green Lantern team has had their curse lifted.
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Golden Jaguar1977
(@GJaguar1977) reported
@hbomax Sorry but this **** was terrible
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Mappyman
(@mappyman) reported
@hbomax But how do the wishes work? I'm still confused!!
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Ron Meek
(@keem1713) reported
@hbomax we are having trouble playing, try back later, its been all day. Wonder Woman 1984
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Chris Alexander
(@fergalno1) reported
@HBOMaxHelp can’t get the app working no more, I can’t access it on firestick updated app, Oops! Something went wrong. Service code: H-10741b67-bcb6-46b6-a5fa-c5a17410b8a0 ??? on iPad also latest updates app H-f91757fa-6ce2-474b-bf16-7184bd30a586. Help!!!
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john doe
(@cobraspideyguy) reported
@BrianTMcClellan @hbomax No issues with my chromecast once it got going
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Mike Lewis
(@vinniespenser) reported
@hbomax Thank You HBO Max for showing #WonderWoman1984 for free because I'd have been really pissed if I had to pay to see it at a theater. ONE OF THE WORST MOVIES EVER! I could watch #GalGadot shop at Walmart and be happy. Actually, watching her shop anywhere would have been better!
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MsCynMet
(@MsCynMet) reported
@HBOMaxHelp May not be necessary. Had email that my original Fire TV is eligible for upgrade. Ignored it. Looks like my 4K UHD TV did fine with box until streaming caught up. Will upgrading my Fire to Amazon(Android) new version help? If so, close this ticket and I will pursue.
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Backpacking with Jason
(@101waugh) reported
@hbomax This Movie was terrible. The first WW was great. This one stinks
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casey
(@caseyisjonesing) reported
@hbomax Do you guys understand how power lines work or did you just want sparkly things in the movie
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Kam Cheung
(@Kam_STL) reported
@hbomax Signed up today. Used my phone to try to setup app on all my TVs. Worked on one TV/fire stick, but every other subsequent try using cellphone, gave me back login error. Says wrong email/password. Do you have a customer service number/email/chat? #HBOMaxdown
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Jonathan Thomas
(@Jonatha44561542) reported
@Hulu @hbomax where is my WW84? I have HBO Max through Hulu, but this movie is no where to be found. I'na see Kris as a villian. Please help.
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Paul
(@HalogenHelix) reported
@andysignore @Chukwu77 @hbomax I agree Pedro stole the show... and somewhat so did Chris when he flew the jet etc. Fish out of water worked they just went to long on it. Felt like this wasn't WW movie though. All the cheese came from Kristin, she was terrible.
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Gareth brown
(@Gabstaro1) reported
@BayWarrior831 @hbomax did you get this working. I have same issue.
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Stephen
(@FlyingLandLeech) reported
@hbomax Excited to watch the movie, but the movie stopped a few times to buffer while watching it. Never had that happen with a streaming service before. Still, glad to watch it from safety of my own home rather than risk theaters right now.
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▀▄▀▄ ᏃᎥᎶᎶᎽbᎪ ▄▀▄▀
(@Z1ggyba) reported
@Lan0601 @hbomax @warnerbros Not worth wasting data to pirate this terrible excuse for a movie, and are you an investor in this trash heap? Why do you give af?
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Sue in Oz
(@Susan_in_Oz) reported
@yashar @hbomax Growing up in Sydney in the 60’s The Bee Gees were on our awful local TV constantly. They were unpolished and dorky but it was their apprenticeship for bigger things. Peter Allen was on constantly too. He was also dorky. Funny how things turn out.
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srhillwayne
(@srhillwayne) reported
@hbomax Terribly awful in every way! 👎🏾
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Dinis
(@Dinis_xeon) reported
@hbomax The quality was terrible. It felt I was watching it in 480p. Buffers and laggy. I even had to download bc the streaming was awful. And I don’t have any speed internet issue. If you’ll give us some big titles next year, you better improving
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Ben Brasso
(@benbrasso) reported
@watch_ryan_ @hbomax #ww84 didn’t work at all for me, too long, story didn’t work, dated CGI, not well acted