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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (28%)
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Buffering (27%)
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Sign in (22%)
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Crashing (20%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Utrecht |
Buffering | |
 Firminy |
Crashing | |
 Queens |
Video Quality | |
| Columbia |
Buffering | |
 Vancouver |
Crashing | |
| Genoa |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Adorable McMuffin 🐼
(@iCandyy__Mandie) reported
You literally have the worst app ever @hbomax …like I literally hate you so much
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dan forrester
(@daddysAPerv) reported
@bomani_jones @GameTheoryHBO @hbomax ****, you are awful.
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🛼 Roller Bunny 84 🛼
(@Julissa19015791) reported
@HBODocs @disarmingfilms @hbomax Evan is so disgusting she even dragged her child into this lol get yourself some help ***** #justiceformarilynmanson
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bwo
(@nomadic_coder) reported
@hbomax just signed up and can’t login to my account, tried resetting my password multiple times to no avail. Can I get my refund now since I can’t login to cancel?
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Bob O'Hara
(@BobOHara) reported
@LastWeekTonight Why aren't you available on @hbomax in Norway? Is there a licensing issue, or are you upset about the Winter Olympics?
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Lord of the Isles
(@BJStrongArmAHo) reported
@hbomax Fix your site.
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Immoralbeloved
(@Immoralbeloved1) reported
@HBOMaxHelp @atmasphere Why not just fix the app?
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MrFerloni
(@MisterFerloni) reported
@JonAlba It's not just Peacock. @ESPNPlus and @hbomax both have slow, barely usable interfaces, not enough info available, and bad resolution lag when Netflix has none of thise problems (quality selection being a whole other topic) Hell IDK why most of them don't even have a way to queue.
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the brice is right
(@bricemaynard) reported
Does anyone else have huge issues downloading content onto their iPad Pro on @hbomax
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marna Denise
(@marnaDenise) reported
@hbomax @Twitter this app has great shows BUT it never works! Not on my iPad or on my tv! It's constantly freezing or just crashing! I pay 15.00 a month for it and it should play and not have so many issues!
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marna Denise
(@marnaDenise) reported
@HBOMaxHelp Im not sure how to uninstall the app on my tv but I have restarted it and it doesn't work
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An American Werewolf in New Jersey
(@AAWerewolfinNJ) reported
@hbomax Colin Firth tried to run him over propellor-first with his airplane in The English Patient. That didn't work out too well for Colin Firth!
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Karissa Marie
(@KarissaBunny) reported
I’m not even going to try to watch @euphoriaHBO on Sunday for the finale because I know my @hbomax is going to crash. Get it together @hbomax y’all already know the problem before hand! 🙄
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tfk
(@__justsoyouknow) reported
I don’t understand how @hbomax has the best shows yet the WORST streaming platform out there. Pls get it together guys 😭
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Marketeer2u, boosted with mRNA
(@Marketeer2u) reported
@HBOMaxHelp We did already. Many times. Didn’t help.
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Laura Ojeda Melchor 🌲MISSING OKALEE IS OUT NOW!🌲
(@lauraomelchor) reported
@hbomax Insecure isn't working for me right now but other shows are. I NEED INSECURE. Help! Screen goes dark and never loads when I try to watch it on my phone.
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Comic Who Loves Comics
(@FrankiePaul64) reported
@Raffaele_Ienco @hbomax I’m not sure. I haven’t actually read this particular issue.
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Shahriar Aghaei
(@ShahriarAghaei) reported
I am willing to watch less interesting shows on @netflix, just not to deal with the terrible apps of @hbomax and @AppleTV on my tv. Netflix has just the smoothest UX
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Rain
(@petrichoregon) reported
Yo @hbomax come get your app. It keeps randomly turning captions on. Super annoying. I already force-closed the app; still doing it. How to fix?
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Hank
(@Hank60687491) reported
@HBOMaxHelp Why can't you straighten our the audio sequencing for Season 4 of Gomorrah ? The previous episodes are sequenced by not Season 4 - 3 It is HBO Max because all programs are sequenced. If you can't fix this soon, stop asking people to get paid for your streaming
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Patsy Stone
(@ItIsPatsyStone) reported
@hbomax Don't forget to include the extra 30 minutes it will take just to get their app to work
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jonathan greene
(@atmasphere) reported
@HBOMaxHelp Well no argument from home there. A real fix would be great. I’ve uninstalled / installed and cleared cache. Subtitles are back.
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ZZ
(@zzhimself) reported
@hbomax Halle Berry playing basketball in Catwoman is probably the worst scene im the movie history
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KSuizMo
(@SuizMo) reported
@hbomax love #TheGuildedAge but I get no audio on the episode even though the audio is fine in the recap. Help!
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k vay.
(@kvayssie) reported
@hbomax #Euphoria #EuphoriaHBO Lexi really said LET’S DO SOME SHADOW WORK
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Toxchick
(@toxchick42) reported
@Marketeer2u @hbomax That only works on my Firestick, appletv or iPad. Will not work ever on my @Sony TV. Too bad. Are you watching The Gilded Age? I like that show
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✨💜Ilan💜✨ Commissions Open
(@ilan_Acc) reported
@ShikoiU @hbomax SAMEEE Ppl who hated it didnt even watched the 80s show, which honestly is one of the worst cartoons Ive seen 🙈 TC Roar its really good, the characters specially they bring so much comfort I love them sm 😭💖
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Elizabeth Shoemaker
(@Elizabe49595578) reported
Sam levinson has made euphoria into a perverted terrible art film. For his own delight. Why? @hbomax can you get a new writer creative director. Dont let this show be ruined like game of thrones. This season will make or break your show with these hideous plots.
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Colleen
(@wihhbihh) reported
Update: @HBOMaxHelp never dm’d me back to help. All thanks to my phone carrier!
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dayron
(@BLitzedmon) reported
@YodaTexas @raisedbywolves @hbomax Doing better in markets but my back is messed up hoss. Went to work cause needed extra $$ and my back just went