HBO Max down or not working? Problems, status and outages

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

• Buffering (36%)
• Playback Issues (28%)
• Sign in (21%)
• Crashing (11%)
• Video Quality (4%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

City	Problem Type	Report Time
Omaha	Buffering	2 hours ago
Birmingham	Sign in	10 hours ago
Schongau	Sign in	1 day ago
Hollywood	Buffering	2 days ago
Bellevue	Buffering	4 days ago
Alpena	Buffering	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alessio Cazzaniga (@FluturArt) reported 52 seconds ago

  I tried sign in several times through email and password on several devices it keeps saying wrong email or password - reset several times without getting through that @hbomaxhelp #hbomax

• 
  Unloveable Me (@MeUnloveable) reported 1 minute ago

  @BATMANShanlian @hbomax Can't @hbomax can't handle the traffic in my area. For the past 5 hours, we get an error message "We are unable to play it at this time, try again later". #NotImpressedWithHBOmax

• 
  Mercedes Cardona (@MercedesCardona) reported 2 minutes ago

  @HBOMaxHelp your @Roku app doesn't work. It keeps crashing, even after reinstalling, updating and hard reset. Nothing works!

• 
  Jones (@R2J20) reported 5 minutes ago

  Is @hbomax not allowing you to sign in with through tv provider for anyone else? #HBOMax

• 
  🔥🎮 Failed Pyromancer🎮 🔥 🇩🇴🇵🇷 (@romanklan) reported 8 minutes ago

  @hbomax doesn't do 4K HDR? This is how you want all your films to be shown @wbpictures? Y'all really don't care about quality huh?

• 
  Bill Cobb (@The_Bill_Cobb) reported 12 minutes ago

  @UngoliantSpawn @WonderWomanFilm @hbomax No issue either, be grateful. Movie sucked.

• 
  Jeremy Goldstein (@thejgoldstein) reported 14 minutes ago

  @ATT @DIRECTV So there’s a known issue for customers when trying to use @hbomax and you guys wasted hours of my time troubleshooting instead of just telling me and letting me know it can’t be fixed until tomorrow?

• 
  Brian LeClaire (@bmleclaire1) reported 15 minutes ago

  @RauschInsurance @hbomax I got that to work too

• 
  MsCynMet (@MsCynMet) reported 17 minutes ago

  @HBOMaxHelp Tried turn off CC but no help. Can see video on RW and FF. But try play at normal speed, black screen. 🤬

• 
  🇺🇸DadBod Hans🇺🇸 (@DadBodHans) reported 18 minutes ago

  @TheDCEU @hbomax This was without a doubt one of the worst movies Ive seen this year. What a complete 180 from its predecessor.

• 
  Milt Ruthven (@MiltonRuthven) reported 24 minutes ago

  @HBOMaxHelp Didn't work on Vivaldi or Edge. But Chrome seems to work; at least it started playing. If any more problems I'll let you know. Thanks.

• 
  Bill Cobb (@The_Bill_Cobb) reported 28 minutes ago

  @adamjt316 @WonderWomanFilm @hbomax What did you like about it? I felt the CGI was dated, extras were given poor direction, story was terribly slow, lazily written,, and the action scenes resorted back to terrible CGI.

• 
  Christopher D. Long (Кристофер Октонион Лонг) (@octonion) reported 29 minutes ago

  @hbomax Wonder Woman 1984 isn't playing in a Chrome browser on Linux, but everything else I've tried on HBO Max is playing fine. I assume this is a DRM issue on HBO Max's side?

• 
  Bassam Kaado (@bkaado) reported 31 minutes ago

  Trying to watch #WonderWoman1984 but @hbomax is being uncooperative. Constant buffering issues, can barely get through a scene. This is another reason why I laugh when people say theaters will die out. Been trying to watch this movie for almost an hour and barely 10 mins in

• 
  MsCynMet (@MsCynMet) reported 31 minutes ago

  @PattyJenks @hbomax Not working on my 4k uhd RCA. Contacted HBO HELP. Tried every damn setting on tv. Not sure why I care. Just pisses me off to pay for HBO MAX and have so much glitchy trouble all the time.

• 
  Nicholas (@eLiTe_Nick08) reported 31 minutes ago

  @HBOMaxHelp when I try to watch Wonder Woman 1984 on the fire stick it just has a black screen is that a problem on our side or yours please let me know ASAP

• 
  Nic Raboy (@nraboy) reported 34 minutes ago

  Anyone having an issue with Wonder Women 1984 having very low volume? Sound bar is cranked up to max and can still hardly hear it. cc @hbomax

• 
  Just Jess (@JessBScott) reported 35 minutes ago

  @HBOMaxHelp Is there one for the Xfinity Flex? We’re getting the same error on that device.

• 
  CrazyCommonSense 86451132020 (@CrazyCommonCens) reported 36 minutes ago

  @hbomax LET ME SIGN IN

• 
  Kristoph (@ikristoph) reported 37 minutes ago

  @RauschInsurance @WonderWomanFilm @hbomax Hey Jonathan. Is it working for you now? Try existing the HBOMax app and restarting it and you should be good to go. Let us know if the problem continues.

• 
  Daryl Kulak (@darylkulak) reported 39 minutes ago

  Anyone having problems using the @hbomax app on @roku tonight? When I choose the channel, it pops into the profile question and then boots me back out again. I've reinstalled the app and rebooted the Roku (Ultra).

• 
  John B in AZ (@JohnnyBinAZ) reported 40 minutes ago

  @WonderWomanFilm @hbomax Seriously, we waited 3 years for that story line! Absolutely terrible! That's the best #dccomics can do! Feel so sorry for #GalGadot!

• 
  Jay (@TheBFNightmare) reported 43 minutes ago

  @TheDCEU @hbomax Awful just not good at all

• 
  Jessica Merrell (@jmillermerrell) reported 44 minutes ago

  @hbomax just signed up and my password is not working. Reset again and still no dice #help

• 
  L R S (@l_spurlin) reported 45 minutes ago

  @HBOMaxHelp I havent received response to my followup Q?? I have an hbomax account. I sign up and signed into app on xfinity 2 days ago. Today content is not available for WW84 on Xfinity Xi6-T and now that I logged out , I can't log back in. Its not a password or code issue

• 
  Chris Perry (@reds91185) reported 45 minutes ago

  @HBOMaxHelp My stream of Wonder Woman 1984 is constantly buffering and finally the video froze while audio continued. Using and Apple TV 4K hardwired to the router connected to AT&T Fiber gig. I assume your servers are overloaded?

• 
  THeezy (@THeezy84805670) reported 47 minutes ago

  @hbomax It’s broken.

• 
  Daniel Kalban (@DanielKalban) reported 49 minutes ago

  @DAvallone @hbomax I had no issues here in Brooklyn. Could be also timing?

• 
  ₩ill Neisen (@WillNeisen) reported 49 minutes ago

  @hbomax @Roku trying to watch ww84 but video quality is so bad. Picture & audio are VERY choppy. Maybe before dumping a film on ur service on the busiest movie day of the year u should have made sure it could handle being watched. Feel like that's not asking too much

• 
  BuIIg0d (@BuIIg0d) reported 52 minutes ago

  Better crank up that bandwidth @hbomax . Our 4k Dolby Vision Experience is a stuttering mess atm. No, blessed ones, it is not my bandwidth nor my TV. How is @WonderWomanFilm ? I do not know because I will not compromise my paid experience by settling with a lower quality stream.