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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (32%)
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Playback Issues (25%)
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Crashing (21%)
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Buffering (19%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Cornersville |
Crashing | |
 São Francisco do Sul |
Sign in | |
| Holden |
Sign in | |
| Aurora |
Buffering | |
| Portland |
Buffering | |
 Chihuahua |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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debC “We’re all essential” 🙏
(@4times4) reported
@hbomax Terrible movie. First WW movie was good, interesting. This one SUCKS.
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Alex
(@Vaku) reported
@hbomax Terrible movie. Too many 80s references that has nothing to do with the story line. Too complicated and confusing.
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Osvy Torres 🇵🇷
(@OsvyTorres) reported
@SamsungSupport Need assistance to change the country of my @SamsungTV to 🇺🇲. I can't watch @hbomax due to this. Please help!
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Born Again Sports Fan
(@W_R_R) reported
@SportsVix @hbomax She’s hot, but never watched her because that BBT show is awful. To me. I watched one for 10 minutes. Probably a good thing because I’ll be able to judge her on this show and not because I watched her in BBT.
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Zach - Commissions Open!
(@Zoddman) reported
@ZackDavisson @hbomax I don't think they're that bad, the first one keeps it's quality and is the least impacted by making the two films into three, if you do watch them the extended cuts make it go down easier and the ending of Five Armies feels less abrupt than the theatrical version.
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Westcoastmom✡️ 🇺🇲🇨🇦🏳️🌈🌊
(@westcoastmom) reported
@craftbrews4life @hbomax Agree, I couldn't get past the first episode. Terrible show.
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Calista
(@PopCultureMods) reported
@hbomax I am beyond pissed off. Kicked out of my paid account. Cannot log in via Roku. Do not get the option to login via Hulu subscription. Fix this ****.
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(Insert clever quip here)
(@LeoraKitty78) reported
@Dminordoomfood @HBOMaxHelp Did you use your Amazon Prime login when launching the HBO Max all?
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Dewey Spicer
(@CannibalCrowley) reported
@hbomax When does it start streaming? I know it was supposed to start Christmas day, but there's still a ton of us who get errors and you've done NOTHING about it.
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Mattitude
(@Buffalucci) reported
from
Lancaster, New York
@carlifarley @hbomax That’s the problem. This is a Kristin Wiig movie. It’s supposed to be Wonder Woman.
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Space Alien
(@ixzist) reported
@Kev_Dies_Twice @HBOMax has severe, chronic, buffering issues. They often have the worst quality streams, yet are one of the most expensive services.
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REVANPRIME7715
(@revanprime7715) reported
@a_sumbel @hbomax Close but it’s terrible
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Faruk Bayraktar
(@afb_snydercut) reported
@savatarblake @hbomax @HBOMaxHelp I used PirateBay to get the link, yes, after that any torrent app will do the work
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Michael
(@EvilRocketeer) reported
I renounced my wish in joining @hbomax to watch @WonderWomanFilm .......darn it didn’t work. Such a huge let down. #WonderWoman1984
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Marilyn
(@marilynb101) reported
@hbomax It’s awful
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Jordan Reyes
(@_chingggg__) reported
@HBOMaxHelp I’ve tried all the trouble shooting and still hasn’t worked
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Shane Mitchell
(@mitchell_design) reported
@HBOMaxHelp My TCL Model 65R625 is super choppy when trying to stream WW84. Audio sounds great, the picture just studders. All other streams work fine with 4K. The internet connection is good. I have been trying to watch on and off for 2 days with no luck.
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Eugene Krabs
(@ahoymrkrabs) reported
@hbomax the fact that I get “can’t play title” error 8 times before an episodes starts playing is pushing me to cancel by subscription 🙄
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the guide formally known as DC 🇵🇷
(@sir_knixo) reported
@hbomax software update for Xbox One? I continue to get an error message, when playing a video. I've uninstalled and reinstalled a few times.
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Carrie Wright
(@Aunt_Kiki_27) reported
@HBOMaxHelp xfinity FAIL. "can't verify your subscription. parental control settings do not allow...." no solutions. help.
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Casey, The Dorky Curmudgeon
(@WorldFamousDork) reported
@hbomax Work on your improving your servers. I have a 200 Mbps internet connection and WW84 had to pause to buffer 9 times. While it was buffering, I was able to watch YouTube just fine so it's on your end.
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debth
(@debhervey) reported
@hbomax Terrible. Loved Gal in it. Weak storyline for her. Wth was Kristen Wig supposed to be allll through the movie? Horrible and over used storyline Lame villain very whiny and weak plot. Bad DC showing
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Pun-tificator
(@AllenRe65375428) reported
@LeoraKitty78 @HBOMaxHelp I figured it out. You have to download the HOBmax app and sign in with prime video as your provider. Once you pick prime video as your provider log in with your Amazon prime email and password
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Eytan Vestin
(@automateurhome) reported
@Roku @WonderWomanFilm @hbomax Nope nope nope - weak story, lame CGI, terrible all around. I really like Gal Gadot and i was looking forward to seeing her evolving in her role but it is a disappointing movie 👎
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Cliff Raynor
(@CliffRaynor1) reported
@hbomax Worst movie ever!
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Eric G.ngle Bells 🎄
(@EricCGinn) reported
Problems with our HBO Max account. It’s saying our subscription is still going but the app on our Samsung says it’s not. Help @HBOMaxHelp
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_Daniel__West_
(@_Daniel__West_) reported
@HBOMaxHelp A previous tweet pointed out that it doesn't work on MS Edge. I switched to Chrome, and it worked.
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DP Mielke
(@DPMielke1) reported
@HBOMaxHelp Still no sound on HBOMax streaming. What’s the issue? Two days. No help. Shall I cancel?
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Jeff Rigby
(@rigbyempire) reported
@WonderWomanFilm @hbomax Sadly, this was one of the worst movies I’ve seen. With 1/2 hour left we finally gave up as a family and shut it down. This movie should have never been released. And that’s all I have to say about that.
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JB
(@JessOnTwitch) reported
@apalmer37058 @hbomax You need to sign in through HBO Max. Just use your Hulu credentials to login.