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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (28%)
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Buffering (26%)
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Sign in (23%)
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Crashing (19%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Philadelphia |
Sign in | |
 Berlin |
Playback Issues | |
| Queens |
Buffering | |
| Groß-Umstadt |
Playback Issues | |
| Hamburg |
Video Quality | |
| Pittsburgh |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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erich
(@erichbarto) reported
@hbomax please fix the bug in the controls on the @AppleTV app. Fast forward and rewind functions are a mess.
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Andrew James
(@andrewscifres) reported
Hurry and fix @hbomax on @AppleTV!!!!
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Joey Geraci
(@0megapartic1e) reported
@HBOMaxHelp Hope you'll fix your Roku app while you're working on the Apple TV one. I can't play anything on HBO Max on my 4k Roku TV. (Other apps work fine) Restarted the app and the TV, no help. Seems like HBO should fire their dev team.
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Holly Barstow
(@hmbarstow) reported
@HBOMaxHelp Just spent 15 minutes trying to find the Smart Hub on my Frame TV - no luck. Why is HBOMax the only problem? I don't have probs with Hulu,Netflix, Disney+. Why am I having to be the IT guy for this?
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Michael Garate
(@mpgarate) reported
@HBOMaxHelp @TillyBridges I am having this same issue. Error 905 for the most recent episode of last week tonight when I use my Android phone to Chromecast.
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Bony-eared AssFish
(@PootiusMaximus) reported
@AliCeeYah @hbomax There was world wide internet outage today.
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Peter Stray
(@PetertheStray) reported
@hbomax - @AppleTV - awful. Sort it out. Please
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Part-Time Fanboy
(@PartTimeFanboy) reported
@HBOMaxHelp Happened again. Your channel on the Roku is terrible. Some shows play, others don't, some movies play, others don't. It's a crap shoot. Have to uninstall and reinstall the channel just to get it to work.
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GP
(@Buckeyefan024) reported
@hbomax no Entourage movie????? #disappointed @mrkevinconnolly @mrdougellin why is this an issue? P.S. every entourage fan wants it!!!! #Entourage
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Allen
(@mrsosodeaf) reported
@hbomax hello in trying to load up The Big Bang Theory and it’s clitches. I’ll have it on the title screen of the episode click play then screen changes as if it’s loading then tricks you and goes back to the title screen. How do I fix this problem?
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Wine And Whines
(@Wine_and_Whines) reported
@HBOMaxHelp hey can you help me? I can’t pause rewind or fast forward. It just moves to whatever spot it wants back and forth on its own.
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Gigi 🧜🏾♀️
(@lifebygigi) reported
@HBOMaxHelp WTH???????? this app hasn't worked properly in days. Don't ask for an error code, there isn't one. It just stops playing the show and goes to the roku home screen. I need to watch VEEP every day. I have a doctor's note.
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Brad
(@Whiteb68) reported
@hbomax the audio is messed up on the first Harry Potter film. No matter what language you set it to, there is a guy describing the entire movie, please fix it!
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Rican_808
(@rican_808) reported
@HBOMaxHelp Has Apple TV issue with the Siri remote been fixed?
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💞
(@RellDesire) reported
from
Philadelphia, Pennsylvania
@HBOMaxHelp @Plainnn_Jane I’m getting the same issue on my roku streaming with @verizonfios
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Murali
(@balamurali_2010) reported
@emeliog94 @HBOMaxHelp I'm also having same issue Except Conjuring played with Atmos on premiere day but now No Vision ,No Atmos
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Brian Randal
(@bri_randy) reported
Seriously @hbomax @HBOMaxHelp - FIX YOUR SEEKING LOGIC ON APPLETV. It SUUUUUUUUUCKS.
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Cailyn 🏳️🌈
(@RiverMills79) reported
@HBOMaxHelp I’m using Apple TV. I got it to work but I can’t fast forward or play it. It’s messed up. It’s going through the parts of the movie, but I can’t play it
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J
(@gon6296) reported
Anyone else have problem with @hbomax always buffering. It’s driving me insane!!! 😡
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Edward Gomez
(@eddymezg0) reported
@hbomax @wbpictures @DCComics Making #BlueBeetle only available over HBO Max is a terrible idea. How great would it be to get the Latino crowd going out to the movie theaters to watch a story about a Mexican-American superhero. This is disappointing.
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The Poopsmith
(@poopsmith420) reported
@hbomax @hbomaxmovies why you guys break the AppleTV app? Literally unusable.
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Michael Galli
(@SoCalBIGmike) reported
from
Irvine, California
@HBOMaxHelp Now do the iOS app, please. It’s terrible.
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I am the Mad Man.
(@mrdongsontoyou) reported
Hey @hbomax fix your ****. I want to watch sopranos.
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Cailyn 🏳️🌈
(@RiverMills79) reported
@HBOMaxHelp was watching The Conjuring 3 and it suddenly stopped and then an error message came up
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Matt Maddox
(@matt_maddox) reported
@hbomax please please please fix your @AppleTV app. All basic functions are broken and it’s a horrible user experience.
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Double Homicide Detective
(@serosanguineous) reported
@hbomax please fix your app
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KingQuinn
(@KingQuinn67) reported
@HBOMaxHelp please fix the app or server, this has been going on for 3 days and I know I'm not alone.
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John
(@Ridermann_) reported
@hbomax yo fix rush hour 2, the audio and video don’t sync up so annoying
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Joe Westbrock
(@JLWestbrock) reported
Dear @hbomax and @Samsung , I really like your products. However, after having used the max app for a couple of days on a Samsung product, it doesn't seem to be working that well. Are you aware of issues with the app and interface? Just want to make sure you're aware. Thanks!
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Zapski
(@Zapski) reported
@HBOMaxHelp The latest AppleTV app is abysmally bad. Whoever decided to abandon universally accepted APIs and standards ruined it. I mean it’s like the last ten years we’re thrown out for no good reason. Please fix this disaster, thanks.