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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (28%)
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Buffering (27%)
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Sign in (22%)
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Crashing (20%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Abtsgmünd |
Buffering | |
 Utrecht |
Buffering | |
 Firminy |
Crashing | |
 Queens |
Video Quality | |
| Columbia |
Buffering | |
 Vancouver |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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eddieb187
(@eddieb187) reported
@hbomax Latest update to your App on the AppleTV 4K makes it impossible to fast forward or rewind with the Apple Touch Pad remote Completely Frustrating and unusable!!! Please Fix this ASAP Thank you
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🔴TWITCH - JShmoke_TTV
(@JShmoke_TTV) reported
@hbomax your apps for playstation and smart tv are so garbage it’s actually unbelievable. get your **** together it doesn’t matter how good the movies are ur platform ****** sucks fix that ****
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screwdestiny
(@screwdestiny) reported
@hbomax the Apple tv app sucks now. The player doesn’t work with the new remote, stuff is all in the wrong spot, gestures don’t work properly. Screwing over the people paying $15 for the ad tier people is the wrong move, honestly consideiring canceling.
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🦄 .DOLLPHAℂE❧
(@phaceofadoll) reported
@DarthTJ @hbomax Yooooo I am having the same problem and we pay $14.99!!!! What tf is going on lol ?
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ry
(@ryry305) reported
@hbomax can you bring back the skip forward or backwards feature on the apple tv app? This new updated method doesn’t work well at all
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George Kometiani
(@Gogita) reported
@HBOMaxHelp @marktas There is not troubleshooting needed. Everyone with a new version of the app has these issues on Apple TV.
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👑💜Brenda❤️💕
(@Brenda106310) reported
@ShawnsKidInLuv @hbomax Go inbox Direct_services1 on Instagram he got the best service he is fast and reliable he help me to recover back my hacked account
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Logan Spurgeon 🏳️🌈
(@loganspurgeon) reported
The @hbomax update on Apple TV is a nightmare. Someone fix this
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Chiquilin Ⓜ️
(@chquiin36) reported
@hbomax @megstalter FIX THE APP!!!!!!!!!!
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Raoul Duke
(@raoul_duke1312) reported
@hbomax I’m sure I’m not the first person to mention it to you guys but the new Apple TV app is horrendous. You guys are going to lose subscribers over how awful the user experience is unless it’s fixed or reverted.
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Cindy McWeAreDEVO
(@trixiehobitz) reported
@hbomax Wtf? App won't load for 2 days now. Sad, sad, sad. I bet the problem is really affecting the receipts for #ConjuringTheDevilMadeMeDoIt
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Fat,Drunk and Stupid is an acceptable liife choice
(@pittaholic) reported
@HBOMaxHelp the HBOMax PS4 app is still crashing about every half hour. Please fix this issue.
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youngzbee26
(@grdajaop16299) reported
@ShawnsKidInLuv @hbomax I also have similar issue contacting support but nothing changed until my cousin recommend @rixxytech to me and he help me recover my account back in 30mins. His an expert.
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.
(@skywardview) reported
@HBOMaxHelp why is your new player for Apple TV not working? Trying to scroll through content playback is all wonky. You can't skip in 10 second intervals. It's broken.
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John Jackson
(@johnjac) reported
from
Durham, North Carolina
@hbomax your AppleTV app is unusable
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Scott Wasserman
(@SMWasserman) reported
.@HBOMaxHelp This @hbomax UI is now in contention for the worst tvOS ever. Wtf? Please change back to the UI every app over $5 is using and stop insulting customers with questions like, reinstall the app. I’d respect you more if you said we f*** up.
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Casey Corr
(@caseycorr) reported
@HBO @hbomax When will you fix your app?
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Hill. 🌱💗
(@on_forbes) reported
@HBOMaxHelp come on in this room cause y’all got to fix my app ASAP.
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SabercritFullyVaxxed
(@sabercrit) reported
@hbomax can you guys fix your website and app to where I'm not getting "Something went wrong" every 30 minutes? Kinda sucks paying $15/month for something that is breaking constantly
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Bianconeri Capital 🦓
(@MEMBER31773) reported
@RichLightShed @hbomax @jasonkilar What is the issue with a short window of four weeks or so? You’d preserve box office. Does it damage the streaming platform that much in your opinion?
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screwdestiny
(@screwdestiny) reported
@hbomax Now even the back or skip buttons work. Wtf?!? And no swipe down for audio options or ep descriptions. It’s trash. 😥
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TYLER LACROIX
(@TylerLacroix) reported
@HBOMaxHelp @mgsiegler Easy fix. Everyone that is having issues unsub.
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Mike😷
(@Leafyblue41) reported
@King_Keen7 @hbomax @AppleTV Same. Thought my remote was broken.
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jonny
(@jonnyguyz) reported
@SrKnieves @HBOMaxHelp @iamwlaw Still broken for me
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Keen
(@King_Keen7) reported
Why am I no longer able to fast forward or rewind anything on @hbomax on the @AppleTV device? Fix this ASAP!!!
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lisajean74
(@lisajean74) reported
@DarthTJ @HBOMaxHelp I had tried that and it would not work.
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Elmyra
(@JahNayyAah) reported
@HBOMaxHelp Samsung smart tv. I keep getting a “oops something went wrong” error message when I go to play a series or movie.
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Chrysa
(@StubbornChrissy) reported
@ClemsonAsh06 @hbomax @Roku Same thing is happening to me! No idea how to fix it. Time, I guess?
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JoelVP6916
(@vp6916) reported
@hbomax You suck. On Xfinity you get 1 second of sound and then it cuts out on the Conjuring. Fix it or lose all your customers. It is NOT fixed as of 2:19 pm EDT.
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Chet Williams
(@chetw) reported
@HBOMaxHelp No they did not. The Apple TV app’s playback controls are broken. Only a rewrite can fix it. Please let the dev team know.