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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Buffering (28%)
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Playback Issues (28%)
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Sign in (22%)
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Crashing (14%)
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Video Quality (8%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Raleigh |
Buffering | |
 Ciudad Apodaca |
Crashing | |
| Saint Charles |
Crashing | |
 Niort |
Playback Issues | |
| Paris |
Playback Issues | |
| Dallas |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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アンソニー⚡️
(@Hyataro_) reported
@HBOMaxHelp Why is everyone’s account being hacked by the name of Jessica Henderson. My account was compromised with plenty of others. How do we fix this??? My email and password was changed.
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Ray Jay Mahoney 🇬🇧 #ZSJL #Associateproducer
(@Rayge8281) reported
@hbomax It looks terrible!
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T. Nicole
(@tianan96) reported
Can y’all fix y’all app @hbomax, it’s embarrassing at this point
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LaToya Morgan
(@MorganicInk) reported
@HBOMaxHelp @hbomax Sorry, I was wrong about the brand but the problem remains. I use a fire stick (Amazon) remote. And when I try to rewind or fast forward it goes all the way back the beginning or all the way back to the end. It won’t move incrementally.
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Hype Simulator
(@hype_simulator) reported
@HBOMaxHelp Dear intern, once we accidentally removed weeks of work of our app, but this didn’t stop us. Later that app became #1 app worldwide.
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canadian rock climber
(@skatykitchen) reported
@BettyHBO @hbomax help
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SHIBDragon316
(@cnallard3164201) reported
@HBOMaxHelp wow @hbomax looks like you guys have a BIIIIIIIG PROBLEM HERE. all these people getting hacked. Think I'll cancel subscription at this rate since my streaming problems have continued ALL MONTH LONG
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SaintChris
(@Thexchris) reported
@HBOMaxHelp Thank you. The issue actually cleared up on its own so I didn’t have to try this.
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Frazier Tharpe II
(@The_SummerMan) reported
@TheOnlySalmon I haven’t gotten there on rewatch yet but I’m crying just at the reaction lmao, I’m rewatching w newbies @hbomax fix this
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kim szoradi
(@KSzoradi) reported
@hbomax have you fixed to "oops " error that keeps popping up?
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🤗
(@Springforever3) reported
@HBOMaxHelp Dear intern, I accidentally shredded the wrong box of important documents at work.
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Dina Adams
(@DinaAdams19) reported
@Hyataro_ @HBOMaxHelp I also have similar issue contacting support but nothing changed until my cousin recommend @rixxytech to me and he help me recover my account back in 30mins. His an expert.
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Oceans Seven ⚓🇺🇸
(@M_Yates_Az) reported
I have terrible connectivity with @HBOMaxHelp It usually takes 3-4 times to connect, if it does, and will occasionally just kick me off. All other services work fine; #Netflix , #YouTube etc.
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Lee Verner
(@Coach_LeeV) reported
Hi @hbomax... I use your app on my ps4 almost everyday and I'm really sick of the "oops something went wrong" bullshit about every 20-30 minutes of watching a show or movie. I'd really like to know when you're going to fix that because I pay good money to use your app!
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Paul Stuart
(@thepaulstuart) reported
@hbomax and @HBOMaxHelp I have to hard reset my Samsung TV every single time I want to open this app. Please update and fix!
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leo vincent
(@leovinc61605020) reported
@SierranLucey @HBOMaxHelp BEST_CRACK2 on Instagram can help you recover all hacked social media account within 20min..why not give him a try
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Oceans Seven ⚓🇺🇸
(@M_Yates_Az) reported
@HBOMaxHelp No error message Usually the program doesn't load, just a black screen, sometimes with little rotating dots. Occasionally it'll start the program but not sync' d, so voice only or it skips. Less frequently I'm streaming and it just stops and it exits to the Roku menu.
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Chloe
(@Chloe_Duene) reported
@DimuthuSam @HBOMaxHelp OMG!! thought i was the only victim of this, like i got banned wrongly and I tried contacting their service but they always gave me a robot reply not until i got in contact with @hack.machine on instagram who got me back into my account he should help you
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Oryu #SaveManifest
(@source_vera) reported
@leksasklownkru @TheCW @hbomax I sincerely think that if it weren't for all of his rights issues, Netflix would have saved #Manifest We always have to show our love for the show to hope for an end #SaveManifest
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Randy
(@randymattrogers) reported
@HBO @hbomax show is terrible
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Slamb
(@mrjlambo86) reported
So my @hbomax was hacked to a user Jessica Henderson… smh the ****** customer service is awful! #savedmoney
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Alberto Frattin
(@albertoandsport) reported
@HBOMaxHelp Dear intern, who works make mistakes. Who doesn’t work doesn’t make mistakes
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SummerGermann
(@SummerGermann) reported
@hbomax Dear Intern, I work with children’s hospitals and doctors in the largest children’s hospital network. I sign every email: Kindly, Summer I didn’t realize spellcheck changed it when I hit send to an entire network. I’m now known as: Kinky, Summer @BraveGowns
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Matthew McDougal
(@matthewmcdougal) reported
@HBOMaxHelp someone hacked my account and changed name and email. Now I can’t change my password. Please help.
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Mitch ™Ⓜ️
(@kade6767) reported
I can not believe someone hacked my @hbomax account. Their info is now in my app and I can’t sign in. So annoying. And HBO Max has like a 2hr wait time to talk to a rep. #HBOMax
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tori bleil
(@toribleil) reported
@hbomax So your gonna offer everyone free monthly service since you can’t seem to fix your HBOmax app on many platforms
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Claire
(@sketchaz52) reported
@kade6767 @hbomax Go inbox Direct_services1 on Instagram he got the best service he is fast and reliable he help me to recover back my hacked account
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Kasi, of The Shindellas, Jones
(@KasiJones) reported
Is @hbomax a social experiment? Does it just not work? Am I alone in this experience?
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AJ Ontiveros
(@ontiveros_aj) reported
@wbpictures @hbomax Looks terrible
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SHIBDragon316
(@cnallard3164201) reported
@HBOMaxHelp you guys have left me high and dry for well over a week now. Haven't heard a thing from you about my streaming problems on my PS4 that began on 6/1 with that update push. I've been patient, but paying for service I'M STILL NOT GETTING is really f'd up