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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (27%)
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Buffering (26%)
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Sign in (25%)
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Crashing (20%)
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Video Quality (2%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Holly Ridge |
Buffering | |
| Racine |
Buffering | |
 St. Martin |
Buffering | |
 Sherbrooke |
Playback Issues | |
| Innsbruck |
Crashing | |
| Crestview |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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when tf did we get ice cream?
(@key_on_ahh) reported
WHY WONT MY HBO MAX APP WORK STILL AGHH 😭 @hbomax @HBOMaxHelp please help me please
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Rebecca Wray
(@sunnylagirl) reported
@INGRIDLCN @hbomax @HBOMAX are the worst. connectivity issues DAILY. They were not prepared for tonight.
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lovedogs
(@lovemydogtoo) reported
@jjphotos1 @HBOMaxPop @hbomax Over 55 million watch the finale. The show watch over a BILLION times. But yeah, it was terrible. NOT
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jjphotos
(@jjphotos1) reported
@HBOMaxPop @hbomax Couldn’t be any less interested in anything. Terrible show, terrible acting, outrageously overrated. Might stop following @hbomax for exposing my feed to this garbage. Chandler and Ross must have desperately needed some money coming in.
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Spinster Spice
(@SpinsterSpice) reported
Hey @hbomax - now that you’re on Roku (yay!) could you fix your crash problems? No point being on a platform if there’s no access... 😒
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DawnJohnson
(@DawnSenate47) reported
@kalpha7 @hbomax I did this and it didn’t work.
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iowa caucus winner pete buttigieg stays winning!
(@riiickgrimes) reported
@hbomax Pls fix the Roku app, last I checked it still is not working. :(
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Jessica Rice
(@jessiphill) reported
@districtofash @hbomax Also please fix your wack interface @hbomax
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Leaan Balloni
(@hellosacredlife) reported
@HBOMaxHelp How is this problem still not fixed?! Not sure if you are aware but your delay in dealing with this issue has people spoiling the finale of mare of east town by revealing the murderer to those who have been unable to watch. What a shame
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Dawn
(@MCDAWN6) reported
@hbomax Wish I could watch it! Fix the app!!!
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Shauna Elisa
(@shaunaelisa) reported
@camerinichole @purewitz @HBOMaxHelp Restart device and apps, login and out try a different device! Sorry to hear that :(
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David
(@DavidSD_) reported
@HBOMaxHelp @hbomax What is wrong with the fire tv app? It's painfully slow since 2 days. I tried reinstalling it but that didn't help. No problem with any other app on the fire tv stick.
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Being Bourdain
(@BeingBourdain) reported
📺 @LGUS get it together and fix your “Smart TV” so we can have @hbomax I’m tired of streaming from a phone and it buffering. It’s 2021.
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Night of the living CHONK 🧟♀️ Ashley McGuire
(@OhioCatLady) reported
@HBOMaxHelp @LucifersLiege23 I have restarted, rebooted, deleted and Redownloaded and still not working on Roku
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Myhomeworker
(@Myhomeworker1) reported
@HBOMaxHelp Work harder
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CUPinBUFFALO
(@sabrefan09) reported
@hbomax I keep getting “close hbo max” unknown problem occurred. Can you help?
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Dre
(@sauce_god24) reported
@hbomax why is my show skipping and pausing every 5 minutes y’all need to fix that
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Allison Murray
(@allie_inthecold) reported
@HBOMaxHelp Having issues via Shaw cable in Canada. Just cancel the rest of programming tonight and play episode 7 on repeat.
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Shadow Puppet Government
(@nothingbreal) reported
@hbomax Friends has always been and will forever be a mediocre sitcom that somehow got lucky. It’s terrible.
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Alan Smithee
(@RiggsStephenson) reported
@hbomax Still not working.
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Malvi
(@pazco1500) reported
@homer614 @hbomax I’m having the same issue
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Anya “Openly Black When Asked” Chatterjee
(@anyabelisle) reported
@chowbelle @hbomax Seems like it was pretty widespread, according to the bird app. It’s still not working on my tv. Got it working on my laptop now.
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mitch dowden
(@Mitchy_COLE2433) reported
@HBOMaxHelp Ok I appreciate the kindness but the problem seems to only be on my Roku in my bedroom and I can’t access the Home Screen with my continuing watching list on my PlayStation, I can watch the app on my phone just fine so idk if it’s all the same issue, I wasn’t trying to watch Mare
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Restore the Roar
(@DETROlTLions313) reported
@HBOMaxHelp Still broken…
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Maximilian Schafnitz
(@TweetMaximilian) reported
@HBOMaxHelp I'm still not able to sign into my account. It keeps saying username or password incorrect and I verified they are correct. Password reset also not working, not being sent to my email.
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The Ayer Cut
(@CutAyer) reported
@HBOMaxHelp Any help to #ReleaseTheAyerCut
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Elizabeth
(@outsideofadog) reported
@hbomax Do we all get free HBO for a month, or do you fix it?
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CUPinBUFFALO
(@sabrefan09) reported
@evannaar3 @hbomax Same. Says “close hbo max” unknown problem occurred
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Leaan Balloni
(@hellosacredlife) reported
@HBOMaxHelp Anyone else still having issues. I’m about to flip a table?!
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Bill
(@WillOelfke) reported
I fixed the Unknown Problem. I unplugged my TV and then plugged it back in. If you are looking for a new department head to take over your tech support, I guess you could hire me. @DIRECTV @hbomax @HBOMaxHelp