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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (28%)
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Buffering (25%)
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Sign in (25%)
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Crashing (20%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Atlanta |
Video Quality | |
 Berlin |
Buffering | |
| Brandenburg an der Havel |
Playback Issues | |
| Riverside |
Buffering | |
| Sacramento |
Sign in | |
| Renton |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Eddie Sanchez
(@EddieSa75953191) reported
@hbomax fix your servers. Tired of the movie buffering and freezing.
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Danny Lunsford
(@dlunsford12atty) reported
@hbomax espeiode 2 of Q: Into the Storm is glitched. Please fix it
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Liz
(@ThislsLiz) reported
@HBOMaxHelp guys, PLEASE fix whatever is causing me to have to sign in LITERALLY 30 times every time I try to watch something. I’ll sign in and the second I press play, it tells me I need to renew. I spoke with a customer rep last time it happened, and nothing has changed.
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I dOnT eVeN kNoW
(@Secretp57) reported
@HBOMaxHelp hi I pmed you guys and tried stuff and streaming Godzilla vs Kong still don’t work like last time
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Syed Ahmed
(@syedahmed8740) reported
@HBOMaxHelp I keep trying to play kingkong vs godzilla and it's not working. It's not my TV bec I'm able to play other shows from hbo as well as Netflix. At the same time seems like an issue as it's all over the net ppl with similar issues. Whats going on??
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veganfines🌱
(@veganfines) reported
@hbomax @frandrescher The Nanny is finally streaming and the last season the episodes are out of order. I am so excited its steaming but please fix it.
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Bailey Pass
(@PassBailey) reported
Has anybody else had the problem of #thenewmutants not showing up on @hbomax #HBOMax
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Misty
(@LeavellMisty) reported
@HBOMaxHelp @PrimusJacob fix the ******* ****!
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Schwilly-illy-illy-eh-eh-eh
(@schwilliams) reported
@hbomax fix your apple tv. Youre signing users out every hour, its quite annoying
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NikkiNicoal
(@NikkiNicoal) reported
@hbomax @hbomax i need help with a refund and subscription cancellation. I used the wrong email address and can't get in the account. I did set up another one. I've been tryjng for a week to chat with no luck
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Misty
(@LeavellMisty) reported
@hbomax how about you fix the ******* white line already
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Chad
(@g3rd80) reported
Why does @hbomax not stream in 4K? I always try to watch a movie then give up because it looks terrible on my TV
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JB
(@1992SmokeOut) reported
@HBOMaxHelp @owenTgal How many times????? Fix it already, it’s a well known problem.
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Stephanie 🌙🧜🏻♀️🌙
(@TheWaterFairy) reported
@hbomax It looks like you’re missing half of an episode of #TheNanny. Sn 5 Ep 7 - Mommy and Mai is only showing as being 12 mins and 30 seconds long. Any chance you can fix this upload?
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JB
(@1992SmokeOut) reported
@HBOMaxHelp Any update on the Samsung TV APP grey line issue that has been known for weeks?
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Misty
(@LeavellMisty) reported
@hbomax please for everyone sake fix the freaking app!! if this month goes by and it doesn't get fixed I expect next month free
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krist norsworthy
(@kristnorsworthy) reported
@XavierCollinNZ @HBOMaxHelp Same problem here
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Krishna Sankaran
(@krishnasankaran) reported
@hbomax do you know your app on #appleTV is unusable?
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Bob Eckert
(@ozbob) reported
@jakeriley @hbomax It’s clunky for sure, I’ll give you that. It’s far from the worst experience *cough*@YouTube*cough*, I’ve had on the AppleTV. Actually, now that I think about it, they both suffer almost identical problems.
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Nicole S.
(@Voidw1tch) reported
@hbomax are you guys doing anything to fix the constant buffering that occurs no matter where or how your app is watched???
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Aaron
(@Aaron54583146) reported
@DjPopDaddyDownz @Itssan17 @hbomax No one thinks that lmao. It's not marginally better, it takes an awful movie and makes it a rather good film. It's not a 10/10 but it's absolutely good. And that's a miracle with what zach was forced to do. Had to introduce 3 brand new important characters.
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Tyson
(@tysonmbowman) reported
@HBOMaxHelp any help please would be great not going to keep my subscription if I have to restart every show or movie from the beginning
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David Jonathan Long
(@CLICKETYBOOSH) reported
"I'm not broken. And I'm not alone." #RestoreTheSnyderVerse @hbomax
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Ralph McGinnis
(@RalphMcGinnis) reported
@HGandMyka @GailSimone @hbomax That’s why this tweet is baffling. The lack of any resemblance to the source material is the least of its issues as a truly dreadful film.
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LA
(@lancelotaustin) reported
@SamsungTV @hbomax Samsung please fix your hbo max app. The bar has came back to the right sideof tv while watching a movie and there isn't a 'start movie over' option. Everything works perfect on the firestick. Why can't you get your **** together? @SamsungSupport
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jesse
(@darthgordita) reported
@HBOMaxHelp my app won’t stop buffering on my ps5 and i already tried uninstalling and reinstalling it and the app works on my smart tv so it’s an issue with the ps5 app just not sure what it is
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Jennifer Wallner
(@jenjamin1977) reported
@hbomax VERY disappointed having issues with the HBOMAX app. White line, constant freezing. Not sure if it’s worth the extra money when the line is distracting and the app freezes a LOT.
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Kss113
(@kss113g) reported
@hbomax wow I cannot believe it's been over a week or more and your IT department developer's cannot fix the White line on the TV app. As a manager and developer this would have been fixed within days. Plus I would have an automatic update to the newest version. #HBOMax
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green eggs and ham
(@spookybandit0) reported
@HBOMaxHelp i do not see any improvement, it only got worse, this only affects movies like godzilla vs kong and snyder cut, pls fix this
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Jules
(@julesdiggity) reported
I’d like to speak to the manager at @hbomax about the unreasonably low volume and poor audio quality of @GodzillaVsKong. Was this movie filmed in an aquarium? Might still watch though, because Alexander Skarsgård is in it.