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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (28%)
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Sign in (25%)
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Buffering (24%)
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Crashing (20%)
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Video Quality (2%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Brandenburg an der Havel |
Playback Issues | |
 Riverside |
Buffering | |
| Sacramento |
Sign in | |
| Renton |
Sign in | |
| Santa Maria |
Playback Issues | |
| Newark |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Alicia Gutowski
(@agutowski88) reported
@HBOMaxHelp Dear intern, I once paged “Betty White” over the intercom during a busy Sunday at work instead of paging my coworker Betty (redacted). It’s obviously minor in the scheme of things and I no longer work there, but my former coworkers still love to tease me about it.
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Trista Powers
(@MrsTPow) reported
@HBOMaxHelp Can you tell the intern to fix the autoplay issue? After each episode it stops the show and displays an error. I can't sleep without something playing.
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Moeses KIIINT
(@MoesesKIIINT) reported
Anyone else having problems with the @hbomax app?
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lorenzo sariñana
(@beantastico) reported
.@hbomax gonna blame the intern too for your terrible TV app?
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Cryocide
(@Cryocide) reported
@HBOMaxHelp Oh no, you don't get to throw the intern under the bus. They work under supervision! Be nice to the intern!
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Brianna
(@b_warren09) reported
@lovefromhelen @HBOMaxHelp At least it was most likely all women. My worst, I sent an email to org at Nike with the subject line "Netflix and Chill".....I (and the 4 other people the proofed the email) didn't know that meant what it means. There was a lot of embarrassment and LOTS of laughs.
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Syg
(@sygint) reported
@HBOMaxHelp One time I broke the adding of credit cards to a major e-commerce platform we all know. It was broken for months and all due to the fact someone had coded the form to have dynamic fields and actions.
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Wintry Minx 🔞
(@vulgarweed) reported
@HBOMaxHelp Dear intern, I once left Harry Potter fanfic on the printer at work. It was NC-17. Snape/Hermione. I wasn't just reading it, I wrote it.
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Robin
(@RobinCook) reported
@simAlity @jessicahalem @HBOMaxHelp Oh I have been there. Being a kid with no one doing the training is the worst. When I was a fledgling office worker, I once decided to use a staircase adjacent to the marketing and sales department. Someone up there called my boss and complained about it.
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Rafael Alvarez
(@Rafavallina) reported
I once was a 23 year old consultant. I constantly worried about not showing my inexperience. Took me years to shake that and be able to say "I don't get this" at work. I now embrace it. It made me happier and better at my job. Kudos to @hbomax for being kind to the intern :)
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All advertisers will be muted
(@ventimocha) reported
@HBOMaxHelp Dear Intern, I once “replied all” to an email that did not need to go to The Chairman of the Board. Welcome to tech work.
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No_One_Is_Above_The_Law
(@imleftcoast) reported
@HBOMaxHelp Half the time our HBO Max doesn't stream. I'd choose the intern to work on it over a regular or any Comcast employee, intern or contractor.
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alexandra
(@adlyley) reported
@postcards4USA @HBOMaxHelp This is hilarious because George H.W. Bush once called the hospital my mom used to work at to wish his friend (a doctor) happy birthday. My mom laughed and turned him away thinking it was a joke.
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Karen E. Lund has been vaccinated.
(@Karen5Lund) reported
@jayesspea @WealthyCFO @HBOMaxHelp A former boss told me that someone in the college where we worked--someone highly placed in the administration--routinely pointed out spelling & grammar errors in e-mails sent to him. Using Reply All. On purpose. Mistakes can be fixed and forgiven. Rude not so much.
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erin, known Pennsylvanian
(@ByErinWeaver) reported
@HBOMaxHelp One time while running the @SInow Twitter account, I tweeted that someone won the US Open by 3 “points.” Apparently not the correct term! Awful Announcing and B*rstool wrote articles about it. Ur doing amazing sweetie
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Jill Alters
(@jillalters) reported
@hbomax What did you do to the rewind and fast fwd controls on your tv app? They're awful - please put them back the way they were.
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Thomas/Dricksus on Twitch
(@Dricksus) reported
@HBOMaxHelp Dear intern, I used to to tech support at a call center for an internet company. Someone called in because they were having internet trouble and when I asked him to reboot his modem, he said he couldn't because he was on a plane.
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Ashten the Unicorn
(@heyashten) reported
@HBOMaxHelp Dear Intern, On my first day I deleted an entire website with no back ups. Now, I'm a senior manager at the same company. Hang in there. It gets better. To error is human... #hbomaxintern
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Jennifer
(@Jennife51225853) reported
@spookybabushka @HBOMaxHelp I had the same kind of issues with my account earlier today but I got it fixed by this guy on instagram he is fast and reliable,I think you should contact him on instagram @cyber_tech013
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Definitely not Deidre
(@d_veebee) reported
@Caissie @Carrieoakie @HBOMaxHelp I generally only eat once a day, at dinner time. Sometimes the time goes by quickly and I guess you could call it forgetting. But often it's something else and it's physically difficult to eat. Revulsion, kind of. I've broken my appetite. It's not an advantage.
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Mike Brickner
(@MikeBrickner3) reported
@HBOMaxHelp Dear intern, My first week on the job, I thought I would be helpful & start the dishwasher in the work kitchen. Except I put in the wrong kind of soap. Fast forward 20 minutes & my boss is running past my work space w/a mop & the entire kitchen is covered in suds about 6" deep
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@PHILIP❤️🇱🇷❤️
(@GHJH769) reported
@spookybabushka @HBOMaxHelp I had a similar hacked problem with my account until Thomas_hackers on Instagram helped me recovered my account
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Bruna Rivers
(@itsbrunarios) reported
@SneakyBurrito @Jitaeri @HBOMaxHelp Smart, very smart choice. The eyewash station is my worst nightmare, if I'm being honest.
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Ryan Schulze
(@SDSchulzey) reported
@YouTubeTV @hbomax I get that this is a FREE weekend, but for we subscribed to #HBOMax thru #YoutubeTV why are we denied access to the HBO Max App? My subscription on all my devices now says inactive. I'd renew, but then I assume I'll be double charged once the glitch is fixed.
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Drew
(@Anrooron) reported
@HBOMaxHelp Hey intern, w my years in MA, this would be the least scary part. During my first year of learning I’ve accidentally sent an email to every1 in our database…even unsubs. I had to fill out a lot of incident reports and have compliance fix everything. This is a valuable lesson.
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F
(@presf2f) reported
@HBOMaxHelp Issues..all..of..the..time. Iphone, ipad, AND ps4. Sick n tired of this expensive pile of ****. Really makes peacock look like a much better choice.
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Jon Emerson
(@jemerson383) reported
@hbomax fix your PS4 app interface. It was fine. Then it updated. And now it's absolutely terrible.
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Panic! at the Disco Elysium
(@M_T_N_V) reported
@hbomax Hey can y'all fix your app please? I load up Netflix or Amazon Video and I'm browsing in a matter of seconds. I load up HBO Max and 10 minutes of a blank purple screen later I still have no way to watch. That's the tip of the iceberg of how bad this app is.
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Matthew G P Coe
(@mgpcoe) reported
@daenney @HBOMaxHelp This is familiar. Dear intern, 11 years ago, I DOS'd my employer's global platform twice in the same day, along with the office network. Without realizing it. My mgr's first question during debriefing: "why don't we have rate-limiting to prevent that?" I still work there.
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PriestMode
(@stevenTpriest) reported
@LanceAlott74 @hbomax I have both too. The Roku is what I use most of the time but all the other apps work normally... who knows, I’m prob the problem