HBO Max status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

• Buffering (37%)
• Playback Issues (27%)
• Sign in (22%)
• Crashing (10%)
• Video Quality (4%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

City	Problem Type	Report Time
London	Sign in	11 hours ago
Hilton	Buffering	3 days ago
Jordan	Buffering	4 days ago
Boston	Sign in	5 days ago
Omaha	Buffering	8 days ago
Birmingham	Sign in	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gabe (@TheGWK21) reported 1 minute ago

  @aaronrift @hbomax Didn’t work for me either I had to just order it through cable and now I have to try and get a refund

• 
  Jason Ader (@TheJasinator) reported 2 minutes ago

  How to save Paramount and Warner Brothers? Rebrand HBO Replace @paramountplus and @hbomax with simply HBO which stands for... Home Box Office. HBO Netflix YouTube This should be the big 3. Studios have become silos and force people to take sides. YouTube and Netflix, even Amazon, are not studios, they are brands. The names have become the product. Netflix is used for streaming like Kleenex is used for tissues. HBO could easily be the "generic" rebrand people reach for. Already known for high-quality TV, it's simple and self explanatory without having to ask, what does Paramount own again? What does Warner Brothers own? Plus and Max descriptions are 20th century marketing. Lose them or lose the business. IMHO 😎

• 
  George McGaffin (@GeorgeMcGaffin) reported 3 minutes ago

  @hbomaxhelp this stream for @AEW is horrible. Audio issues all night! Are you fixing this?!?

• 
  Rajiv (@TheRajiv8) reported 6 minutes ago

  I hade to request a refund from @Apple for the **** show that is @hbomax showing #AEWRevolution just bought it on YouTube and it’s working beautifully there. @hbomaxhelp get it together and hopefully Apple approves the refund because of how terrible the experience was on your app

• 
  Michael Shilling (@MikeShilling) reported 8 minutes ago

  Somehow, the audio is even worse of the @hbomax feed of @AEW #dynasty Please fix it @TonyKhan

• 
  james dagostino (@dags9256) reported 13 minutes ago

  @UConnMBB @MikeMutnansky @hbomax was frozen for me. Worst coverage ever, stick to ******* movies and tv

• 
  Shane Richardson (@IEShane909) reported 15 minutes ago

  @hbomax fix your audio on the AEW PPV

• 
  RubenOnRodeo (@RubenOnRodeo) reported 23 minutes ago

  @aaronrift @hbomax Same here tried to get a refund told me I had to contact another company and that they couldn’t help me

• 
  eliteal (@eliteal210) reported 23 minutes ago

  @ethankoo22 @hbomax understandable, but since it looks like her condition is deteriorating it could potentially affect her ability to be an attending. a 10 sec absence seizure when you have someone's life in your hands is a huge problem.

• 
  ProfessorHulk52⚾🏈🏀 (@professor5269) reported 24 minutes ago

  The worst streaming app by far is @hbomax @HBO

• 
  Alfred (@ADlDAS5150) reported 25 minutes ago

  @hbomax why is audio description on on the new season of primal why doesn’t it let us turn off? Can you please fix this f’n thing?

• 
  Bobby White (@BobbyWh00604827) reported 25 minutes ago

  @the1bar23 @hbomaxhelp Did you get this fixed? I was just about to buy it but stopped just to see if anyone was having issues

• 
  katie Henderson (@katiehe201587) reported 28 minutes ago

  @hbomaxhelp Been in an email loop with support doing the same troubleshooting steps repeatedly. Issue: Friends degrades in picture quality after ~15-20 min, every time, only that show. App updated, reinstalled, TV restarted — multiple times. Need actual escalation.

• 
  JB (@JayBeasta) reported 32 minutes ago

  The HBO Max feed of AEW Revolution continues to have audio syncing issues nearly 45 minutes in, after Zero Hour was completely inaccessible. Meanwhile, Tony Khan has muted the replies to his live tweets... #AEWRevolution @hbomaxhelp

• 
  oakstir (@oakstir1) reported 33 minutes ago

  @hbomax Is you app terrible on all android tablets or just my 2?

• 
  Gary Bibby (@garybibby) reported 33 minutes ago

  @NOWTV your trailer about @hbomax coming together has a spoiler from Heated Rivalry in it, please fix that.

• 
  Vertrees (@vertrees) reported 34 minutes ago

  @hbomaxhelp my AEW feed still isn’t working. How do refunds work??!! @TonyKhan

• 
  Texas Bob (@BasedBob210) reported 34 minutes ago

  @hbomax you know this isn’t going to work right??? Why do you guys feel the need to do this to beloved characters for? #BlackSnape

• 
  George G (@GeorgeG92483038) reported 37 minutes ago

  @hbomaxhelp I can barely stream anything and watch it. Keep having to stop and start because the audio is not in sync with the video. Please fix this issue.

• 
  tommy (@alphamaletommy) reported 38 minutes ago

  @AewMarksman @hbomax I’m having the same issue, please message me if you figure out a solution

• 
  🇺🇸HairForceOne🇺🇸 (@47ShadesOfMaga) reported 42 minutes ago

  @hbomax @StreamOnMax Keep going with the woke BULLSHIT on The Pitt, and you’ll lose this viewer and the REST of our ED. Ridiculous. You have a solid, medically accurate (to a point) show, but yet EVERY week, some woke **** slips its way in the episode. This week? ICE And let me inform you if this- Not ONE of us working in a busy ED care if people are LEAVING the EMERGENCY WAITING ROOM for their NON EMERGENCY ISSUES. Jerkoffs.

• 
  ‏Λ L I . K Λ 🇮🇷 (@AliKa_213) reported 43 minutes ago

  @hbomax @DCOfficial We realy hope you fix this mess! We dont want the DCU hal jordan to be a brown old cop instead of a cool green lantern suits up some costume like the new 52... What ever is the idea, do it right! Not like this old ugly stuff !

• 
  Mary-Kate Anthony (@marykayfabe) reported 44 minutes ago

  @MarkyKFabe @hbomax @AEW Is it not working for the PPV?

• 
  NICK Hudson (@MCConditioner) reported 50 minutes ago

  @hbomaxhelp I’m watching it on a laptop on my bed instead of the tv like normal I also missed the first 25 minutes as well, I’m just annoyed I have to jump threw hoops to get something i paid for to work properly

• 
  miramelcrave (@gertstarlight) reported 51 minutes ago

  brilliant langdon ep however samira got one line .... work on that @hbomax

• 
  Mr Danny (@spinningoutaday) reported 52 minutes ago

  @andyjd747 @hbomax It’s effectively a downgrade. We had UHD and Ad Skip on our Stream package but now shows we previously could watch are only on HBO Max in awful quality with ads.

• 
  Darthlord (@darthlord70160) reported 53 minutes ago

  @patrizated @SeanRossSapp @hbomax You must be one of the lucky ones all I’m getting on my android tv is a loading symbol and on my Amazon fire cube 30 seconds behind on audio looks like I’m putting up with the audio issue

• 
  Darthlord (@darthlord70160) reported 54 minutes ago

  @SeanRossSapp That’s false because I just tried it on my television and same issue! It’s just an @HBOMAX issue

• 
  Rowdy Ralph (@IamRowdyRalph) reported 55 minutes ago

  @hbomax is terrible for watching basketball. The stream sucks.

• 
  Flash (@FnrawFlash) reported 57 minutes ago

  @aaronrift @hbomax I’m using DAZN and that seems to work good