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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (29%)
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Buffering (26%)
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Sign in (23%)
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Crashing (19%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Genoa |
Buffering | |
| Atlanta |
Playback Issues | |
| Washington, D.C. |
Playback Issues | |
| Hickory |
Buffering | |
 Mexico City |
Buffering | |
 Lagoa da Prata |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Rafael Angelo
(@rafaellessa07) reported
@hbomax @HBOMaxHelp Not working for me tho
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Corey Grable
(@corey_grable) reported
@hbomax your app is terrible
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KRMINT
(@L_K_Russell) reported
@HBODocs @HBO @hbomax Horrifying! It will happen again and it will be worst if they don’t hold every single Person involved accountable .
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Matt
(@matchooh) reported
@HBOMaxHelp love watching a movie (Dune) that pauses every 3 minutes and has to buffer. This is 2021, why is buffering still a thing? #trashapp
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A stupid bowl of soup
(@HifromtheFuture) reported
I haven’t been able to get @hbomax to work on my ps4 in hours and it’s frustrating me because little future really wants to watch Warm Bodies
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Jonathan
(@jthreatsENT) reported
@hbomax Can y’all fix the app so I can watch it?!
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Stacey
(@StaceySpada) reported
Worst streaming services @hbomax and @disneyplus. Can't make it through 15 minutes on #DisneyPlus without it freezing, skipping, no sound. And #hbomax freezes movies 45min in with nothing to do but reset. Horrible.
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Charlene
(@sheba24680) reported
@HBOMaxHelp How does it work if I pause my subscription when I have the 6 months of $7.49/month promo? Will I lose it? If it still remains, how does that affect the 6 months time period when I come back?
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Thanos
(@JosephW92050924) reported
@HBOMaxHelp It’s only your platform and it is a repeated issue. Only seems to happen during release day… if it were free I wouldn’t complain but it is a paid service
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PhatGuyFunkoPops💩
(@Patrick10391975) reported
@hbomax @wbpictures @warnerbros I believe I have found a error in the editing process. Don’t want to post a picture but it’s in a scene with Duncan and Paul
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Ben Fitts
(@benfitts) reported
@hbomax if I only have one profile I always want to login to that profile. I never want to have to make extra clicks by selecting my only profile!
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Tepo Rica
(@tepo_rica) reported
from
Shoreline, Washington
@hbomax why are you not working right now!?!?! I feel like you are down so often. Sad heart.
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Destry Giannonatti
(@BlondeBlur07) reported
@DCTitans @hbomax Please, before you consider adding more characters, which you will, consider actually developing the characters you already have. For example, the Roy Harper name drop. Most of the Titans characters have little to no character development. Throwing in more characters will help...
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crutch4
(@crutch45) reported
Anyone else’s @hbomax not working?
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Lazy Weas
(@LazyWeas) reported
CAN SOMEONE PLEASE FIX THE AUDIO FOR @dunemovie OVER AT @hbomax???!! please. It’s so low I can barely hear anything and I have it turned up to 100%.
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Gator1014
(@TkrotzPs) reported
@HBOMaxHelp You know what is wrong with this thing. It lags all the time. We sit and watch three dots trying to download. And we have fiber. The app is awful. It’s like you enjoy punishing us for subscribing
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Andrew Jasperse
(@jasperse75) reported
@hbomax is it possible to create a worse app? One tv says my subscription ended but it plays on my device. Another tv says the newly downloaded app is old and won’t work at all. And that’s not even getting into the UI.
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𝖊𝖑𝖑𝖘 • new art pinned 💗
(@nighttimenoise) reported
@HBOMaxHelp unfortunately, i tried every step outlined in the section for Roku, and am still receiving the same error. is there anything else i can do?
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S. Chap ☤ ⚯͛
(@shann_o_hann) reported
@hbomax are you planning to improve your buffering issues? I’d love to watch #DuneMovie without it pausing every few minutes.
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Patrick
(@TheeGinnSoriano) reported
@hbomax if you want people to watch these new movies, maybe fix the sound so I don’t have to put my volume at 75 and still have to turn on the captions
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Joe Crawford 🐐
(@JCrawfordSports) reported
Hey @hbomax you’re PlayStation app won’t let me watch anything because it’s absolute garbage. fix this ASAP please.
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Judeus Samson
(@JudeusSamson) reported
Anyone else having issues getting into @hbomax?
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Boycott Digital Eyes
(@jeffleb89495079) reported
@DCpeacemaker @hbomax Isn't John Cena a card-carrying member of the Chinese Communist Party now? No thanks. Looks terrible anyway
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RWDY | Nori
(@RWDYNori) reported
@HBOMaxHelp Troubleshooting implies there is an issue on my end. I shouldn't have to uninstall and reinstall and hope it works. If you all spent more time making an attempt to fix it instead of condescending answers we would be happier. Cheers
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Deuce Man
(@Deuces_2222) reported
@LazyWeas @dunemovie @hbomax I’m having the same issue on Apple TV
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Marcus Stephenson
(@stephensonmc) reported
Anyone else have trouble with @hbomax volume? You can barely hear the first scene in Dune. 5.1 surround and it’s brutal.
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Rafael Angelo
(@rafaellessa07) reported
@hbomax Hbo max keeps crashing when I try to watch Dune. Help guys. I’m watching on an LG CX. On the native app.
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Larry J
(@LJW_314) reported
@HBOMaxHelp I've had issues watching movies and the app freezing to the point I have to restart my device. Google TV device, remote wouldn't respond, just just 3 dots at the bottom of the screen. Had to unplug my device to unfreeze it.
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Tippy
(@Tippyannette) reported
@HBOMaxHelp @chadswanzy Also having the same issues... Ps4 on our TV, Dune not playing, nothing is playing 😭 😭
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iBall
(@agentpsyte) reported
@hbomax your app is the worst of all the major streaming services. How is it possible that at this point in the game you can't launch a top tier platform that doesn't constantly glitch, skip, go blank when going "back" in the menu. Redonk. Hire real professionals to code 4u.