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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Buffering (33%)
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Playback Issues (31%)
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Sign in (19%)
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Crashing (13%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Saalfeld |
Buffering | |
 Max Meadows |
Sign in | |
| New York City |
Crashing | |
| Urbana |
Buffering | |
| Oklahoma City |
Video Quality | |
| Denver |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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S M
(@Kocoshanel) reported
@hbomax I've ignored the months of the apps not working properly on ps4, but I cannot ignore the fact that nobody has made any attempt to fix this situation with my account THAT HAS BEEN PAID FOR. I am not going to be wasting my money with you all again.
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Ja'Ceanna Guillory
(@jaceanna) reported
@fsanders @hbomax @HBOMaxHelp I’m having this issue right now too!! Trying to watch Rush Hour 2 and the audio is off. We’ve tried everything. Trying to watch from a Samsung tv.
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Wir Sind Korrupt
(@WirSindKorrupt) reported
@hbomax is quite possibly the worst streaming service by far. They don't even give an f$ck that it doesn't work.
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S M
(@Kocoshanel) reported
@hbomax I want my money back since you all can't be bothered to try to actually help instead of giving me the runaround.
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💉 Pfizer Sozé 💉
(@adlr92) reported
@hbomax PLEASE FIX YOUR APPS! They always say “Oops! Something went wrong!” Well fix whatever is wrong, man.
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Aaliyah
(@Aaliyah2095) reported
@TheMark318 @hbomax My account got same similar issue.. i contacted support services but they wouldn’t help me...I got referred to @logskind2 on Instagram and they were so helpful and reliable. Am sure they can help you
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Alex Kozhokin
(@Kozhiii) reported
@hbomax Rush Hour 2 audio isn’t matched up with the video… can you guys fix this .. I’ve been trying to watch this movie for days now.
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Mark
(@TheMark318) reported
@hbomax can I get some help logging into my account? I can’t receive a password reset email and my password has been changed
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Bighead Tales
(@BigHeadTales) reported
@DCTitans @hbomax This looks great! Too bad HBO doesn’t work on Samsung anymore.
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kyle
(@KyleinCLT) reported
@HBOMaxHelp Still doesn’t work. Only this English dubbed version available.
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Ari Herzog
(@ariherzog) reported
@HBOMaxHelp The audio issue was only with that movie. I don't need help. Just letting YOU know. Searching Twitter history, I'm hardly alone.
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LGM915
(@ChillyPhilly915) reported
@HBOMaxHelp @eyesjustsaying The whole app is crap. Trying to watch a series in it is terrible
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Brian Babey
(@brianbabey) reported
@hbomax Still can't play Gomorrah Season 4 with original Italian audio and English subtitles. Using Roku TV, S4 only has dubbed English. Help!
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Ja'Ceanna Guillory
(@jaceanna) reported
@fsanders @hbomax @HBOMaxHelp I’m having this issue right now too!! Trying to watch Rush Hour 2 and the audio is off. We’ve tried everything.
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Megan Smith
(@megz3pegz) reported
@hbomax's version of "are you still watching?" Is "oops were having a problem" which I guess is better in the sense I don't feel shamed for watching tv all day.
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john avery kovarik
(@AveryKovarik) reported
@hbomax is the worst app ever.
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Michael McCabe, your close friend.
(@MikeMcCabeSad) reported
.@HBOMaxHelp I updated the app and now it doesn’t work good. Big goof up
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Jay 🦋
(@cozyjayzsn) reported
@hbomax fix y’all app wtf
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etansteg
(@etansteg) reported
@HBOMaxHelp Trying to watch the new season of looney tunes cartoons on my xbox. There seems to be an audio issue as I can hear the music, but when the character’s mouths move nothing comes out
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Halo2Guy
(@Halo2Guy) reported
@HBOMaxHelp Xbox, apparently it's an issue via Google search
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Rob Butler
(@Tyrant0125) reported
@hbomax get you stuff together man! Every twenty minutes the app says whoops there's been a problem and gives some big *** code and makes me restart the damn app. This has been going on for like two months now. I'm about to just cancel it but I really like the programming.
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A
(@_MooreAngelic) reported
@HBOMaxHelp Did all that and it still don’t work
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Sarah Ann Cagno
(@SarahAnnCagno) reported
@HBOMaxHelp I have now tried performing all of these steps, and the problem hasn’t been fixed. Any show or movie that immediately opens with an ad freezes. I’ve been able to watch Betty and the first episode of Hacks...that’s it.
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Jon Schiefer
(@BrandXJon) reported
I was perusing my @hbomax queue last night and I saw BLACKHAT. It taken me a few years to be able to watch it because ALGORITHM came out right before it and BLACKHAT got all the press so I was angry. It's not Michael Mann's best, but it's not his worst either.
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Rachel
(@chica_2626) reported
@SamsungSupport @HBOMaxHelp when will the HBO Max app be fixed for Samsung Smart TVs? Y'all just gonna steal people's money or just wait for people to cancel their subscriptions instead? The app can't be updated and won't play if it's not updated aka it doesn't work at all
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0tt3r
(@ScottSparr) reported
@Roku @hbomax cancelling my HBO max subscription because I’m tired of your faulty Roku app. It’s been months, and customer service is no help.
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Drew
(@acl70) reported
@HBOMaxHelp @NireeMusic Apple TV. Whenever I fast forward or rewind, it won’t stop when I press Play. Just keeps FF or Rewinding. The app is unusable beyond “pause”and “play”.
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Hanad
(@YaBoiHanad) reported
@HBOMaxHelp I’m still having the problem
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S. MBA, M.S. ♔
(@ShadelleG) reported
I hate that @hbomax only works on my phone and iPad, but not the tv app. I thought Hulu UX was terrible; but at least the content eventually loads. Depending on how good Gossip Girl is, im on the verge of ending my subscription.🤨
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Money Makin Marti
(@bmisunderstood_) reported
from
Detroit, Michigan
I’ve been trying to watch 1 movie on @hbomax since Friday with no success due to streaming issue.. wtf get it together before @insecurehbo comes back on