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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (33%)
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Buffering (30%)
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Sign in (18%)
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Crashing (14%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stuart |
Buffering | |
| Rowlett |
Crashing | |
 Paris |
Buffering | |
| Aurora |
Sign in | |
| Écully |
Crashing | |
| Washington, D.C. |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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BlackCherry90210
(@xBlackCherryxx) reported
@momoneyri @HBOMaxHelp @_tongueTYed Same. On my Android App using Samsung Note 10. It's random however doesn't always fix by restarting the app.
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cakeboyultra
(@eatcakeboy) reported
@hbomax is your team taking a look at the ps4 app? Search is barely functional and the keyboard has significant lag. The playback features are broken at best.
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Ellen Lee Schwartz
(@Ellen_Lee3) reported
@HBOMaxHelp Can I please get actual help with my malfunctioning app that applies to my situation? Not bogus boilerplate tech support. Seriously. It’s f**king ridiculous.
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Marcie
(@MarcieLynne67) reported
@HBOMaxHelp Came here looking to find out why my auto play won’t work. I see that you are already on it and I’m REALLY looking forward to it being resolved! Thanks HBOMax!!
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🍑Chantel
(@missxochantel) reported
@HBOMaxHelp @hoodoohigh Stop asking this. There’s no device problem it’s your app - accountability then fix it
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Stephanie
(@sstephs) reported
@HBOMaxHelp @hoodoohigh This isn’t a device problem. It’s is an App problem.
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James Becky
(@JamesBe24349281) reported
@ufeelmee4 @hbomax Sorry to hear that your account was compromised. Don't panic anymore, I had same issue but with the help of hcybersecurity I got my issue resolved and to give you further information on how to recover back your account Message on WhatsApp to hacker +1(508)-928-7823
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Eliza
(@tarot_eliza) reported
@HBOMaxHelp I had to cancel my HBOmax subscription sadly because it wouldn’t work on my Roku at all and kept crashing. I would absolutely resubscribe if the app worked properly!
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HuskerFanHP
(@HuskerFanHP) reported
@hbomax What happened to your roku app? It won’t autoplay through episodes anymore. I have to keep choosing the next episode of Big Bang. Can’t even arrow down to get to the next episode quicker. Have to run through 10 steps to get back to the next one. Fix it please.
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rome
(@The_WavyOne) reported
@hbomax fix y’all app
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David Keasal
(@dkeasal) reported
@HBOMaxLA @hbomax It would help if customer service would answer my questions. Don’t subscribe, too many blocked programs in colombia.
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Kevin Eusebio • ᜃᜒᜊᜒᜈ᜔ ᜌᜓᜐᜒᜊ᜔ᜌᜓ
(@kevineusebio) reported
Is @HBOMax autoplay feature broken? Why is it not automatically playing the next episode??
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Juan C Flores
(@jcflores99) reported
@hbomax "Can’t Connect We’re having issues connecting to HBO Max right now. Please try again" :(
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Ellen Lee Schwartz
(@Ellen_Lee3) reported
@hbomax Apparently your auto play feature doesn’t work any longer. When is this issue supposed to be resolved?
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Ellen Lee Schwartz
(@Ellen_Lee3) reported
@hbomax can I please get actual help with my malfunctioning app and not bogus boilerplate directions that don’t apply to my situation. Seriously. It’s ridiculous.
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Lishalish
(@LCallahand) reported
@hbomax I updated the app on my tv as it wouldn’t let me watch until I did. Now my auto play no longer works. I’ve done all the trouble shooting and nothing works. Why? ??? You’re my favorite app but without it, it’s pointless
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CassDinPoe
(@DarthDin) reported
@hbomax Your guys’ app on the PS5 keeps changing the quality. Is there supposed to be an update?
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Ellen Lee Schwartz
(@Ellen_Lee3) reported
@HBOMaxHelp Apparently your auto play feature doesn’t work any longer. When is this issue supposed to be resolved, or isn’t it? There are always so many issues with your app. It’s not worth the subscription price.
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Seansy
(@seanvaughnjovi) reported
@hbomax , we got the best streaming content and the WORST app/interface of any streaming service
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Aimee
(@StarBrite311) reported
@HuskerFanHP @hbomax I'm "glad" I'm not the only one with this issue...please fix it @hbomax it's so frustrating!
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Cassie Schumaker
(@CassieKelch) reported
@HBOMaxHelp my issue is still not resolved with nonstop error messages after months..and your support team won't answer my DM's or give me a solution. Help?? Im paying for a service that barely works.
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🍗boofin
(@KrowViolet) reported
@HBOMaxHelp iPhone XR but I feel like this is not a similar device issue this is a general app issue all around
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🌊🌊🌊 🇺🇲 Jilliette 🇺🇲 🌊🌊🌊
(@jilliette17) reported
Really annoyed with my @hbomax app right now. Trying to binge watch Friends and the autoplay isn't working. I tried looking it up and all I see is that you can't disable it. So then why is it disabled? @HBO needs to fix this.
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🌴
(@EllzDollas) reported
@HBOMaxHelp @vivaalakiki Fix the rewind and fast forward plz
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Trini Girl
(@Hey_Trini_Girl) reported
@hbomax what does auto play not work?!? Man U guys are messing up my binging.
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MLenox
(@MSGLpeeps) reported
Was the acting by the teacher characters in the new @gossipgirl on @hbomax supposed to be terrible? #gossipgirlreboot #GossipGirl
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chakrakhann🪲
(@Shilo9094) reported
@gucciadIib @HBOMaxHelp Yeah honestly this would help everything. Your content is amazing but.. interacting with it makes it not worth it. Previews like N*tflix would help too just saying..
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ɴᴀᴛᴀʟɪᴇ ꜱᴀɴᴅꜱ
(@nataliemsands) reported
Bruh @hbomax is buggy…hate to say it since I work there but man it won’t even load
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Bobbi
(@Mo_duinne) reported
@RokuSupport Only @hbomax it's one of the worst apps I've ever had the displeasure of using. 32 consecutive times it kicked me out; no error, no warning. No need to DM; unsubbed and deleted. I have access to content until 7/20, but IT DOESN'T MATTER since it doesn't load anyway.
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Final Fantasy Football Commentator
(@Fantasy65816037) reported
@HBOMaxHelp @NireeMusic Yeah hbo please I was trying to play an episode of Reno 9-11 for my friend and the app just kept crashing, or the subtitles don’t work, or the response is delayed and you’re scrolling through the whole page at lighting speed all of a sudden