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HBO Max down or not working? Problems, status and outages

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

  • 35% Buffering (35%)
  • 29% Playback Issues (29%)
  • 20% Sign in (20%)
  • 11% Crashing (11%)
  • 4% Video Quality (4%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

CityProblem TypeReport Time
Schongau Sign in 4 hours ago
Hollywood Buffering 1 day ago
Bellevue Buffering 3 days ago
Alpena Buffering 8 days ago
Palm City Buffering 8 days ago
Saint-Gildas-de-Rhuys Crashing 10 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • ghostgardeners
    Ghost (@ghostgardeners) reported

    @Deezerella @HBOMaxHelp The worst part is they keep acting like everything is fine and working perfectly. LOL this is some bs

  • VamosElBrandon
    🇺🇲🇨🇱Texas Proud🇺🇸🇨🇱 (@VamosElBrandon) reported

    @hbomax Without @jk_rowling there would have never been Harry Potter. Leaving her out of this was a terrible thing to do. Stupidity like this is why Hollywood is failing right now. Terrible decision terrible mistake.

  • rvbgrifaddict
    Bren (@rvbgrifaddict) reported

    I have to be on time for work tomorrow in order to get holiday pay but @TheMatrixMovie comes out at midnight on @hbomax and idk what to do, named my dogs after those movies and they lived 15 years 🥲😩

  • newsman40213
    Matt Campbell (@newsman40213) reported

    @hbomax I am trying to cancel my subscription, but it keeps pushing me to a "switch my plan" page, blocking the cancellation page. Please help me.

  • mango5116
    M4 (@mango5116) reported

    @HBOMaxHelp your login system is claiming my subscription is expired when I get it through ATT. I've tried all the "solutions" and none of them work. Please fix this problem

  • wdrwmn13
    Kelly Hammond 🎭🎙🎶🧞‍♂️🦄⚾️🧜🏻‍♀️⚡️🤘🏻🌈 (@wdrwmn13) reported from Houston, Texas

    Hey @hbomax can you look into a issue on @Roku TVs where the app won’t play episodes?! It’s really frustrating when I’m trying to watch something on the app I can get the absolute I select the episode of the TV show that I wanna watch and then it just recycles back to the menu

  • patseidon
    パトリック (@patseidon) reported

    I tried to use my @hbomax subscription because I have an @ATT account, but customer service sucks and won’t help me with my account 10/10 would not recommend 🥲

  • prufasa
    Cody (@prufasa) reported

    Once a year the fine folks at @hbomax get together and decide how they can make sure they keep having the worst app imaginable

  • futuregrandpa
    aaron (@futuregrandpa) reported

    @Travonne @hbomax Damn that’s definitely a glitch because I can fast forward and rewind on mine.

  • patseidon
    パトリック (@patseidon) reported

    @mannybo @hbomax @ATT I called and messaged customer support and they didn’t help me out 🥲🥲

  • Picatsso88
    Picatsso88 (@Picatsso88) reported

    @HBOMaxHelp HBO, THE PROBLEM IS NOT WITH OUR DEVICES, ITS WITH YOUR APP. So take some responsibility, admit you need to fix it and stop referring everyone to customer service BECAUSE THEY CANT DO ANYTHING AND YOU KNOW IT.

  • jassybabyloves
    JustJassyBaby or Jae (@jassybabyloves) reported

    Xfinity had me messed up. Said my “subscription expired” for @hbomax knowing damn well I’ve been paying for it. Glad that glitch is fixed cause the #Matrix is coming! #MatrixResurrections

  • DavyGoneWild
    David Paul (@DavyGoneWild) reported

    @ellmemore @KatKarena @hbomax There would be no significant shortage of viewers if she were invited, but I’m sure she amicably agreed to step aside to avoid sullying the thing with the inevitable backlash that would ensue if she were to have the audacity to be present at a celebration of her own work.

  • TimHartleyTexan
    TimTexan (@TimHartleyTexan) reported

    @SieNoel @hbomax And that’s a problem why?

  • dono6971
    Dono6971 (@dono6971) reported

    @hbomax can you not fix your freaking app so that so don’t have to sign off and back in on a daily basis??????? @YouTubeTV I have this bundled with your service. This is getting old!!!!!!

  • Nikon1778
    FJV (@Nikon1778) reported

    @IGN I saw a preview on @StephenAtHome, and I thought they were showing a made-up scene, but I think it was part of the movie... I don't know, but that preview looked awful!! I still hope it will be a great movie. We will see tomorrow @hbomax

  • mikefritts
    mike fritts (@mikefritts) reported

    @HBODocs @HBO @hbomax 30 yrs ago I was at a cabin with a grainy black n white tv with no sound. Didn't know I was watching SuperDave. It looked like a ho-hum show. Then the massive crash happens and I freaked out! He got me good! I'm still smiling

  • willie
    Willie Abrams (@willie) reported

    @HBOMaxHelp I don’t know what it is. I last was able to sign in with my Apple ID when HBO was an apple channel.

  • sjoungg
    Sarah. (@sjoungg) reported

    @hbomax app.. can I help? Or am I just a workaholic

  • gsiener
    Graham S (@gsiener) reported

    @arainert @hbomax Brutal. Not a problem on my Samsung. But getting airplay to work requires a lot of “turn it off and turn it on again” 🙄

  • OBrienKevinS
    𝓒𝓪𝓻𝓹𝓮 𝓓𝓲𝓮𝓶- Make your lives extraordinary (@OBrienKevinS) reported

    @JolyonWhats @hbomax Meh. I don't know anything about that. I think Mel Gibson is one of the worst people, but I like his movies. Tom Cruise believes in Scientology (Lol), but I like his movies. See where I'm going with this...people can be "arseholes" but you can still appreciate their work.

  • ellmemore
    dyatlov passing privilege (@ellmemore) reported

    @W05Frances @MC_Brussels @hbomax its awful to suggest a rich person is rich? what a puritanical mindset. right Davy?

  • Nestchick1
    Nestchick (@Nestchick1) reported

    @HBOMaxHelp Not my error, but one that I was on the receiving end of. When the internet was fairly new, I got an email supposed to be the proof of coverage for my car insurance, They sent me 18 pages of porn.

  • ghostgardeners
    Ghost (@ghostgardeners) reported

    @HBOMaxHelp why is the app broken and not working on Android TV's?

  • sbestkid
    sandy blumenfeld (@sbestkid) reported

    @hbomax why are you still down I cant get past the loading screen still trying to sign in

  • rebekkane18
    ☠️𝗸𝘆𝗹𝗼 𝗯𝗲𝗰𝗸☠️ (@rebekkane18) reported

    @HBOMaxHelp Hello! I just did all that and it didn't work :(( It's stil a black screen

  • ifawomandidit
    Ifawomandidit (@ifawomandidit) reported

    @RichardMacDou16 @hbomax Not watching because someone got face work? Weird.

  • 518BryceGaming
    Bryce (@518BryceGaming) reported

    @HBOMaxHelp having trouble with HBO Max on my Android TV. It opens but only shows a black screen, no sound.

  • ARC818
    Andrew (@ARC818) reported

    Anyone considering buying a LG TV (@LGUS), from personal experience do not get it. Has been one of the worst TV’s I’ve owned. Apps like @hbomax and @paramountplus always stop and buffer or the app crashes. Had to use my Roku with it which defeats the purpose of owning a Smart TV.

  • iBrownBagEm
    Neek (@iBrownBagEm) reported

    @hbomax needs to update their app/website and make it more user friendly. The design is terrible and navigating through the app is a nightmare