HBO Max

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

HBO Max Outage Chart 02/12/2026 10:50

At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

  1. Playback Issues (28%)

    Playback Issues (28%)

  2. Buffering (26%)

    Buffering (26%)

  3. Sign in (23%)

    Sign in (23%)

  4. Crashing (20%)

    Crashing (20%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
EcuadorGuayaquil Sign in
GermanyAbtsgmünd Buffering
NetherlandsUtrecht Buffering
FranceFirminy Crashing
United StatesQueens Video Quality
United StatesColumbia Buffering
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • IamGretchenBird Gretchen Bird (@IamGretchenBird) reported

    @hbomax someone stole my account...and you won't let me contact anyone about it? Really? Like how can someone literally change a password AND email without having me approve it through my own email? That is a major safety/privacy issue.

  • JayStarMilli bey (@JayStarMilli) reported

    @HBOMaxHelp @borboremadiego My hbo max doesn't work on my ps4

  • AndyJ0seph Andrew Joseph (@AndyJ0seph) reported

    @TeekOfEndor @hbomax Same issue here with the GX and Sonos Arc 😕

  • mod_qs mojit (@mod_qs) reported

    **** @HBOMaxHelp and @hbomax y'all gone continue to lose subscribers and money because y'all want ppl to pay for bullshit *** service. App doesn't work but I can't get a refund. **** y'all. Reporting you *****.

  • MayCBlack May C. Black (@MayCBlack) reported

    @PauleyBeth @AustinStrassle @hbomax Great content. Absolute worst UX.

  • NoThatOtherJim Hey, it's Jim! (@NoThatOtherJim) reported

    @kitty_carroll @HBOMaxHelp I was eventually able to get it to work by searching from the Roku home page. Played fine after launching it from there!

  • steelrzgirl Chazmanian Devil (@steelrzgirl) reported

    @HBOMaxHelp @HelpDawn1 Its not us. Its you. Fix your garbage app.

  • HelpDawn1 HelpDawn (@HelpDawn1) reported

    @HBOMaxHelp i cant sign into my account I pressed change password and it resets but it still wont let me sign in I've been trying to sign in for about 30 minutes

  • LeJaviM Javi (@LeJaviM) reported

    @hbomax Fix the PS4 app, nothing works…

  • ughmegs megs (@ughmegs) reported

    @hbomax somebody hacked my **** fix it

  • Ken15485560 Unforgiven (@Ken15485560) reported

    @HBOMaxHelp I turned it off a while back. Just wondered when it expired. I'll find out eventually. I'm tired of trying to get your service to work.

  • obi_Juancho Juan Hernandez (@obi_Juancho) reported

    Why @hbomax has such terrible interface on @Roku ?!?

  • CMFatchett Caroline Fatchett (@CMFatchett) reported

    @hbomax Would love to watch it but of course I can’t because the @hbomax app won’t work.

  • phoebeannek manic pixie dream goblin (@phoebeannek) reported

    @AmazonHelp @HBOMaxHelp every time I open media in the HBO max fire stick app it shuts down and returns to the firestick home screen. Help please!

  • NastyPupShaq NastyPupShaq (@NastyPupShaq) reported

    Hey @PlayStation, When my @hbomax shuts down for the millionth time. And I hit "report issue" who's in charge of sending that report over to them to fix it? Asking for a friend.

  • JasonWorthley Jason Worthley (@JasonWorthley) reported

    @hbomax Been trying to but it’s not working 😡

  • jrlind78 Josh L 🏳️‍🌈🌵🧠 (@jrlind78) reported

    @hbomax is the most expensive streaming service I have that doesn’t work consistently…but I just finished #hacks … what brilliant television!!

  • heffjaber Jeff Haber (@heffjaber) reported

    @hbomax your streaming service is garbage!! Fix it!

  • BJtheWebGuy BJ The Web Guy (@BJtheWebGuy) reported

    I think @hbomax is the worst streaming app out there. It constantly freezes, crashes, and doesn’t load sound properly. I’m going to cancel if they don’t get this fixed.

  • MilDollarGeek MillionDollarGeek (@MilDollarGeek) reported

    Hope you have a better stream, im barely getting home and already don't want it to mess up RT @BJtheWebGuy: I think @hbomax is the worst streaming app out there. It constantly freezes, crashes, and doesn’t load sound properly. I’m going to cancel if they don’t get this fixed.

  • darkomerta Dark Omerta (@darkomerta) reported

    @Blondejohn01 @HBOMaxHelp Been watching prime for days. Lemme know if you get it fixed. Doubt this help twitter is going to make a difference

  • danielwcarlson Daniel Carlson (@danielwcarlson) reported

    @gholson @HBOMaxHelp It’s happened on my PS5 a couple times, too. (Wasn’t sure if it was a controller issue, app issue, or what.)

  • ALG3nius AG (@ALG3nius) reported

    Fix your damn app!!! @hbomax

  • steelrzgirl Chazmanian Devil (@steelrzgirl) reported

    @HBOMaxHelp @DawnStraz Just fix your app. Its not the end user.

  • CMFatchett Caroline Fatchett (@CMFatchett) reported

    @HBOMaxHelp Can’t watch because your app doesn’t work!

  • DawnStraz DS (@DawnStraz) reported

    @HBOMaxHelp I am unable to update my Samsung TV with the newest version of HBO Max. I have: Deleted apps to make space Cold restart Cannot delete HBO Max app (TV doesn't allow it) Get error 116 when trying to reinstall. Do I need a new $1k TV to use service I pay for?

  • captainbroward 6 (@captainbroward) reported

    Fix y’all damn app @hbomax

  • caseyshaps Casey Shapiro (@caseyshaps) reported

    @HBOMaxHelp Your app is garbage…the sound is always 40 decibels above every other app and trying to fast forward sends the interface into a tailspin you need to fix this trash pile

  • sirrkhalil max wolfe (@sirrkhalil) reported

    @hbomax y’all make way too much money for your app to be that terrible and glitchy!!!!

  • KingOfDeskopia RG | KingOfDeskopia 👑 (@KingOfDeskopia) reported

    @hbomax You need to do some serious work on your app. Won't even load, which is nothing new.