HBO Max status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

• Buffering (37%)
• Playback Issues (26%)
• Sign in (22%)
• Crashing (11%)
• Video Quality (4%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

City	Problem Type	Report Time
Odenton	Video Quality	2 days ago
London	Sign in	4 days ago
Hilton	Buffering	7 days ago
Jordan	Buffering	7 days ago
Boston	Sign in	9 days ago
Omaha	Buffering	12 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Myke (@DeQuan81) reported 13 seconds ago

  @aaronrift @hbomax I got the error and backed out and went back and it's been fine all night.

• 
  Flash (@FnrawFlash) reported 6 minutes ago

  @aaronrift @hbomax I’m using DAZN and that seems to work good

• 
  George G (@GeorgeG92483038) reported 6 minutes ago

  @hbomaxhelp I can barely stream anything and watch it. Keep having to stop and start because the audio is not in sync with the video. Please fix this issue.

• 
  Kevin Sicard (@KevinSicard) reported 7 minutes ago

  @hbomaxhelp #aewrevolution audio is terrible and ruining the show

• 
  Brad Winchester (@WindDuster) reported 8 minutes ago

  @hbomaxhelp Three hours deep into a show to fix it is diabolical.

• 
  katie Henderson (@katiehe201587) reported 13 minutes ago

  @hbomaxhelp Been in an email loop with support doing the same troubleshooting steps repeatedly. Issue: Friends degrades in picture quality after ~15-20 min, every time, only that show. App updated, reinstalled, TV restarted — multiple times. Need actual escalation.

• 
  Synchronicity (@74Synchronicity) reported 13 minutes ago

  Dear @hbomax and @NOWTV - why can't I download The Pitt onto my iPad to watch on a flight tomorrow? Is it a glitch with the new platform on Now TV, is it a problem with this series or is this simply unavailable for download for Now TV Subscribers?

• 
  Joe Pearson (@JoePearson44799) reported 25 minutes ago

  @hbomax @SportsonMax @Seahawks Has anyone else been cut off from their sports, previously on discovery, then mysteriously transferred to HBO max but can’t access sport? I’ve had terrible trouble getting this resolved, any ideas?

• 
  sam (@sam720396290005) reported 26 minutes ago

  @Sammycat41 @addievervale @hbomax subtitles are bad for me too. they’re always a few minutes ahead of whats actually happening on screen which is a shame. could just be a glitch for today because they just released it here? it might be better in a bit idk

• 
  Frank Castle (@MrSpacely313) reported 30 minutes ago

  I’m done with @hbomax. Service doesn’t work then when I contact them for a refund they tell me they don’t do refunds. Real great business practices. #AEWRevolution

• 
  ShaneSays (@ShaneSaysFF) reported 31 minutes ago

  @BorisVagner @hbomax Just glitchy, algorithm sucks, always has issues when you stop and restart shows and then tonight's AEW PPV disaster

• 
  fer (@hudclaire) reported 31 minutes ago

  @hbomax get to ******* work

• 
  ROC (@RoCraken) reported 33 minutes ago

  @hbomax literally worst interface ever. What am I paying for?

• 
  Abby Love (@abbylove07) reported 33 minutes ago

  @hbomaxhelp we purchased the AEW PPV and couldn’t watch it at all kept giving us errors and have been on support for an hour and a half online we want a refund of our money plz help

• 
  Alex Schumacher (@AlexSch23460780) reported 34 minutes ago

  @Variety @HBO @hbomax Why do you work with her?! She’s a bigot

• 
  Matt Smith (@msmith850) reported 36 minutes ago

  Don’t forget, today is @hbomax day. Download, sign in/up, stream @tntsports and loads more 🎥 📺

• 
  Super Mutant 2099 (@SuperMutant2099) reported 37 minutes ago

  @hbomaxhelp Having issues watching AEW on more then one device.

• 
  Fronkensteen (@Fronkensteen) reported 41 minutes ago

  Dammit, @hbomax … the finale of #DTFStLouis hurt my soul. Floyd Smernitch deserved so much better. 😭my tiny bird heart is broken.

• 
  🇺🇸HairForceOne🇺🇸 (@47ShadesOfMaga) reported 42 minutes ago

  @hbomax @StreamOnMax Keep going with the woke BULLSHIT on The Pitt, and you’ll lose this viewer and the REST of our ED. Ridiculous. You have a solid, medically accurate (to a point) show, but yet EVERY week, some woke **** slips its way in the episode. This week? ICE And let me inform you if this- Not ONE of us working in a busy ED care if people are LEAVING the EMERGENCY WAITING ROOM for their NON EMERGENCY ISSUES. Jerkoffs.

• 
  Jason Lambert (@JasonLambert80) reported 42 minutes ago

  @hbomaxhelp @EyE_dIg_GrAvEs @hbomaxhelp what if we just want a refund do to the show not working on HBO max

• 
  Chuck 🇺🇦 🌈 🏳️‍🌈 PLEASE, NO DM's (@1TibetanMastiff) reported 44 minutes ago

  Hey @hbomaxhelp Subscribed to HBO Max to watch live March Madness and all I get is buffering. This is just the first four. Can't wait until I can't watch tomorrow when there are so many games streaming. Maybe fix this Take March Madness from me and I'll not forgive or forget.

• 
  Dingus McKringus (@your_worm) reported 44 minutes ago

  @AEW @hbomax I just want my stupid $42.19. Please. I dont understand why this is such a hassle. I paid for a product that did not work. Times are too tough for me to just forget about 40 dollars. Can someone please help me out here? @TonyKhan ?

• 
  kevin carter (@kevinc2415) reported 46 minutes ago

  @hbomaxhelp im on roku and its still not working correctly.

• 
  ‏Λ L I . K Λ 🇮🇷 (@AliKa_213) reported 50 minutes ago

  @hbomax @DCOfficial We realy hope you fix this mess! We dont want the DCU hal jordan to be a brown old cop instead of a cool green lantern suits up some costume like the new 52... What ever is the idea, do it right! Not like this old ugly stuff !

• 
  NICK Hudson (@MCConditioner) reported 50 minutes ago

  @hbomaxhelp I’m watching it on a laptop on my bed instead of the tv like normal I also missed the first 25 minutes as well, I’m just annoyed I have to jump threw hoops to get something i paid for to work properly

• 
  “Marky” Mark K. Fabe ✡️ (@MarkyKFabe) reported 53 minutes ago

  @marykayfabe @hbomax @AEW It’s annoying because we have a Vizio TV that has the app, but for whatever reason, yo can’t watch the PPVs on Vizio. Never had an issue watching with the Xbox before. Very odd

• 
  Brandon Halloway (@BrandonHalloway) reported 54 minutes ago

  @hbomax the only thing your Harry Potter documentary should cover is how you didn’t have a budget for light bulbs. You have 6 months. Lighten the movie. It’s so dark the trailer looks awful. It’s giving everyone too dark game of thrones feeling. Shoot the show so we can see it.

• 
  Kimi Martinez #JB17 🩵 (@KimiMtz17) reported 56 minutes ago

  @JayBeasta @hbomaxhelp Maybe because it's not his problem, but HBO Max's??

• 
  Black Bruce Wayne (@GodsGift2uWomen) reported 58 minutes ago

  @hbomaxhelp @aylissar Same here! I need help

• 
  Kåt from NY (@Y2kHoneyluv) reported 59 minutes ago

  @hbomax no staying quiet bc ur pr team said to isnt fixing this its making it worse no giving hucklerobby crumbs next season wont fix it either we dont want the dr robby show or a show that revolves around noah wyle yk what we want #JusticeforSupriyaGanesh #BringBackDrSamiraMohan