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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

HBO Max Outage Chart 07/23/2024 04:45

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Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

  1. Buffering (30%)

    Buffering (30%)

  2. Sign in (28%)

    Sign in (28%)

  3. Playback Issues (26%)

    Playback Issues (26%)

  4. Crashing (13%)

    Crashing (13%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesWoodbridge Sign in
United StatesDanbury Sign in
United StatesRenton Sign in
United StatesMadison Playback Issues
ColombiaMedellín Buffering
ColombiaRionegro Playback Issues
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • reinabella Elsa (@reinabella) reported

    @HBOMaxHelp I once sent an email to over 500 people at work with the subject "*** Report"..... it was just supposed to be MS Report. :/

  • vance_mike Mike (@vance_mike) reported

    @HBOMaxHelp I used to work for a giant online travel website. An intern published a version of our global.asa file that referenced a variable from our test environment and brought the entire site down worldwide. He/she also published it via FTP so we couldn't find it or fix it quickly.

  • Bedsboy Ew, David! (@Bedsboy) reported

    @HBOMaxHelp I used to work with a guy called Stuart, who was always called Stu. Outlook habitually changed Stu to Stud. I managed to catch it every time, except once. Hey Stud

  • GingerOwlGirl Kimmy is ACE 🟣⚫️⚪️ (@GingerOwlGirl) reported

    @HBOMaxHelp Dear intern, I actually felt kind of special receiving the test email, like someone was checking in on me. Much better than getting a bill or snappy promotion from a site I don't even care about. Keep up the good work! You're gonna do amazing things.

  • realChadKrause Chad Krause (@realChadKrause) reported

    @HBOMaxHelp As an intern, I deleted everyone’s permissions in a production database. Nobody could login to our system for a few hours This pesky WHERE clauses will get you Not a huge deal. **** happens Don’t take anything too seriously

  • RollRisky Risky Roll (@RollRisky) reported

    @HBOMaxHelp Dear intern, I once shutdown production for a studio working on 3 different productions for a few hours because I forgot to close a bracket in a text file, kept working there for 2 years after, keep up the good work!

  • HenryBlakes Henry Blakes (@HenryBlakes) reported

    @HeidiWerosta @netflix @hbomax I'm back in. Seems they were having tech problems.

  • YourMomAndrea I wear bright colors to combat ennui (@YourMomAndrea) reported

    @HBOMaxHelp Still better than the "Your phone will no longer work on our network, buy a new one" email that business daddy sent out last year.

  • AlexanderIvani2 Alexander Ivaniuk (@AlexanderIvani2) reported

    @HBOMaxHelp On my first job, I was writing a code manipulating files and accidentally executed rm -rf <project_path>, which got 3 months of my work removed in a second. Recovery tools did not help and I had to rewrite everything from scratch

  • odetteroulette ᴮᴱOdette Roulette⁷ 💗💛💙 🐳 🧈 (@odetteroulette) reported

    @HBOMaxHelp Dear Intern, I cut off Porter Wagoner (famous country music singer) on the phone once while I was at work. He was very gracious about it. You will be okay.

  • StevenJahn_ Steven Jahn (@StevenJahn_) reported

    @Scotty_McQ @hbomax @YouTubeTV It was an intern? They honestly threw a kid under the bus? If Canadians could use the app you'd be frustrated too. Amazing content; **** app that is getting worse. I've had to re-login over 30 times, far more if I didn't just give up and watch something else when it asks.

  • HornetV2 Me So Hornet (@HornetV2) reported

    @HBOMaxHelp Could’ve been worse! I sent an email once to a client and I didn’t realize that my computer autocorrected a word to “naked”, and the context it was given on the sentence… yeah. She knew it was a mistake and laughed it off but that’s the most embarrassing work email I’ve sent!

  • xxFT13xx Sin:thetic Studios (@xxFT13xx) reported

    Hey @hbomax has anyone informed you yet of the massive amounts of error messages that pop up on the #PS4 app?

  • Navarp Dr. Preston Bobo | ボボ (@Navarp) reported

    @HBOMaxHelp Dear intern, I once shipped a drum of gasoline as nonhazardous. This doesn't sound like a big deal, but in the hazardous waste world it is huge. I still have a problem telling > and < apart. We all make mistakes.

  • ChristophStutts Christoph Stutts (@ChristophStutts) reported

    @the_a_bomb94 @hbomax Yes, my process is to open it, wait for it to crash, and then restart the tv and then it works.

  • TWEETushar 2shaR ⏺️ (@TWEETushar) reported

    @Outlook @HBOMaxHelp "Are you sure you want to send this email?" might help.

  • lyfe_of_bryan Bryan (@lyfe_of_bryan) reported

    @HBOMaxHelp Dear intern, That felt like a call for help. Blink three times of you are being held under duress.

  • Urza_Kan Urza-Kan ☀️ (she/they) (@Urza_Kan) reported

    @HBOMaxHelp Dear intern, I was trying to fix broken code on a spreadsheet the year before last. I accidentally emailed all the engineers old old updates on every singe project in the work sheet. Several projects had been closed for years

  • Grizzly990 Grizzly Bear (@Grizzly990) reported

    @edward_of_clt @HBOMaxHelp If you're not making any mistakes, you can't be doing ANYTHING. Worst mistake is the one you make twice.

  • OldNo7Brand Willfully Informed 🇺🇸 (@OldNo7Brand) reported

    @hbomax ... Y'all need to get your act together. Your service is ridiculously unreliable and unstable. It works when it wants to and even then, sometimes it doesn't work at all. You could learn something from @netflix.

  • BIGBODYPRESENCE Charles Entertainment Cheese (@BIGBODYPRESENCE) reported

    @sn20_fts @SidFinch @HBOMaxHelp Go to school, get a degree, and work in or own a business with access to customer data. You'll get it.

  • SneakyBurrito Sneaky Burrito (@SneakyBurrito) reported

    @Jitaeri @itsbrunarios @HBOMaxHelp I had to decide between washing my hands which had been cut with glass from a broken bottle that had ammonia in it, and using the eyewash station to get the ammonia out of my eyes from the same broken bottle. I went with the eyewash station.

  • Scotty_McQ Scott (@Scotty_McQ) reported

    @StevenJahn_ @hbomax @YouTubeTV The "remember me" login tick box is such a lie in so many places

  • mariaguido Maria ***** (@mariaguido) reported

    @HBOMaxHelp Dear Intern, on my first day of work as an editor ever, I killed Phyllis Diller. She’d already been dead for a year and I wrote a story announcing her death. I wasn’t even an intern.

  • DepartureJay departure lounge (@DepartureJay) reported

    @andrewrmitchell @hbomax I got it in 3 different email accounts including my work email which I definitely did not give to HBO

  • shi_bha shi bha (@shi_bha) reported

    @HBOMaxHelp Once a colleague at work went on vacation, setting up out of office replies to go to entire company. It was a long vacation. Then they took away our privileges to send messages to large groups lol

  • thetenbenny Ben Lauter (@thetenbenny) reported

    @HBOMaxHelp Dear Intern, You're the best around. Don't sweat it. That's hardly an error of any consequential size. Signed, Former Intern (who most definitely made mistakes)

  • TLaaaaT TLaT (@TLaaaaT) reported from Washington, D.C., District of Columbia

    @HBOMaxHelp 1/2 Dear Intern, at a large health org, I worked for a senior official (a few weeks before their big conference), decided to switch to a new, untested reservation system without first testing to see if things would work.

  • carries1981 carries1981 (@carries1981) reported

    @HBOMaxHelp Dear intern, I joined Facebook (eons ago) & it asked me to invite my contacts list to be my “friend.” Assuming personal contacts, I said yes. But I had entered my work info, & 1000s of people I, a journalist, had emailed once, were spammed. Lots of “I’m not your friends” followed

  • the_a_bomb94 Modernafied (@the_a_bomb94) reported

    Does anyone else’s @hbomax consistently crash their roku? Like. Every day I open this app I have to reset it over and over to get it to work. Reset as in unplug the roku sometimes cause I can’t even exit to the home screen. No other app does this.