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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (29%)
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Buffering (27%)
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Sign in (22%)
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Crashing (19%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Pittsburgh |
Buffering | |
| Rochester |
Playback Issues | |
 Guayaquil |
Sign in | |
 Abtsgmünd |
Buffering | |
 Utrecht |
Buffering | |
 Firminy |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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✍🏿
(@NiggaofAges) reported
@HBOMaxHelp The app for fire tv has a huge sound dynamic. The audio also doesn't sync properly with the video some days. The app will flat out not work for no reason explained. Also it's really hard to access episodes of a show when trying to watch stuff I already have lined up.
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Juan🐈🎵
(@juanz_kafka) reported
@HBOMaxHelp @krimdule I have the same problem, and with the latest update. How can i fix it?
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Bambineaux ⚔️🩸
(@Deletethestar) reported
@HBOMaxHelp My phone. My TV, my tablet. Can't pause on time or look at info that i want. it's very frustrating. it's not our devices. it's your problem to fix your issues.
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Phantom #SnyderCut from Pakistan
(@phantomx1313) reported
Hey @hbomax @HBOMaxHelp @jasonkilar hbo max rewind problem needs to be fixed before things go out of hand #HBOMax
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CassDinPoe
(@DarthDin) reported
@HBOMax @HBOMaxHelp Wow, you guys are so good at putting out an update that didn’t fix **** at all.
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sleuthnextdoor
(@sleuthnextdoor1) reported
@e4rlito the worst!! @hbomax seriously HBO, I think your tech team might hate you …
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⟭⟬ ᴮᴱ manda⁷⟬⟭ #1 10 WEEKS 🧈💜
(@notthatamanda) reported
It’s taken me eight hours to watch one episode of Doctor Who because @hbomax keeps saying it can’t play the episode with an error code.
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Dennis Tobenski
(@dennistobenski) reported
Srsly, whatever managers oversaw the creation of @hbomax need to never work in the industry again. I pity the people who worked under them and told them how horrible it was going to be, but weren't listened to.
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B
(@bdbphoto82) reported
@DSgamby @MollyBOfficial @hbomax Gotcha… yeah I can’t speak on Crave. It works fine on the HBO Max app directly, so I guess it’s an issue with Crave?
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ひ
(@moneymuq8) reported
@HBOMaxHelp i need help im tired of resetting my tv its like your app isn’t compatible on my 43’ vizio tv that i got from best buy not even 3 months ago i need help i pay for this streaming service help now i be casting the video from my phone there is no app on my tv!!!
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Read those terms and conditions
(@RoyceWhitaker) reported
@HBOMaxHelp @SwampChompBlog Bruh reset the whole tv? There are over twenty something apps on my tv and HBO max is the only one that freezes. Stop making excuses and fix the app everyone is laughing at y’all and the butt of all the jokes on Twitter.
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Brendan Kergin
(@BKergin) reported
@HBOMaxHelp is there any solution to audio sync problems in a TV show? It’s just getting worse as time goes on.
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Josh
(@coffeemathee) reported
@HBOMaxHelp when will your app work on my Roku? No other apps have I had a single issue with, but every time I try to watch a show on @hbomax the app closes out. What am I paying all this money for if your app never works? Update Roku, update app, still crashes every day.
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DiSants11
(@DiSants11) reported
@hbomax fix your streaming, if you're going to release something at least make sure you can handle the capacity.
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Lindsey Hallock
(@linz_hallock) reported
Trying to watch @hbomax on @Roku - continues to be a disaster and super frustrating. Finally decided to just uninstall the app to see if that would help and they have now removed that option! I can remove all my other apps but HBO Max. Wut. Is. Happening.
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The Wrestling Cat
(@thewrestlingcat) reported
@HBOMaxHelp So far, reinstalling has fixed the issue. Will update in a few days.
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Natahanna (pokie)
(@NatahannaS) reported
@VanJones68 @hbomax Well I'm looking for some healing. The inmates are not the only ones that suffer when a loved one is in an institution. The wives, moms, daughters, sons. Just bcuz they are the ones doing time doesn't mean they are alone, we are all in a prison of sorts. HELP! HELP!! HELPPPPP!!!
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kod
(@chief113) reported
@HBO @hbomax This is why people don’t like critics. Terrible show.
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Magnum BoomBX🇺🇸
(@KWashingtonBX) reported
@hbomax Terrible TERRIBLE movie. How these ppl were able to release these garbage as a major film is disrespectful to the audience. Don't do it to yourself.
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J. ANGEL
(@HAL0LESS) reported
@HBOMaxHelp @JoviObi every device. all the devices. just fix the SOFTWARE bro, thats what everyone’s tryin to tell ya!!
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Xander
(@XXXandman) reported
@hbomax Why is there consistently issues with your service on Samsung smart tv’s lately?
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St. Anger
(@SwiftWitRage) reported
@HBOMaxHelp Thank you for the response! I actually went through and tested my devices and the issue I mentioned is happening on the Roku devices. Is it an issue specific to those?
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✍🏿
(@NiggaofAges) reported
@HBOMaxHelp FIX YOUR APP PLEASE
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Josh
(@unique_exemplar) reported
Hey @hbomax I downloaded 4 movies and all 4 you're "having trouble playing this title". What gives?
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Punish the traitors. Tax the 3%. Sane People Rule.
(@AnsareSummers) reported
@hbomax Please, please, PLEASE fix your UI. It’s by FAR the least user friendly of all the streaming services. It’s bad enough for us to consider moving on despite the often great content.
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✍🏿
(@NiggaofAges) reported
@HBOMaxHelp Yeah for sure just please get to work on fixing the app. I have to do all that troubleshooting just to get it to work half the time
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Shane
(@ShaneMonster91) reported
@hbomax your PlayStation app needs work. A LOT of work.
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Terrible The Great
(@1700Terry) reported
@HBOMaxHelp please fix the mobile app for Apple devices.
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Matt
(@primal081) reported
@hbomax we need to talk.... How is your media player so horrendous? Like it's actually sad how you can have one of the best catalogs and yet one of the worst streaming services to exist.
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Dan Sgambelluri
(@DSgamby) reported
@bdbphoto82 @MollyBOfficial @hbomax Yep. Crave owns the rights to HBO, Showtime and Starz shows. If there are apps for US networks like Netflix. It is stripped down. Molly probably has the HBO Max app but it probably won't work in Canada unless she uses a VPN and I am not sure if they are accessible to her.