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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (30%)
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Playback Issues (30%)
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Buffering (18%)
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Crashing (18%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Bel Air |
Crashing | |
| Chamois |
Playback Issues | |
| Richmond |
Crashing | |
| Oak Harbor |
Buffering | |
| Bangor |
Playback Issues | |
 Reynosa |
Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Hanad
(@YaBoiHanad) reported
@HBOMaxHelp I’m still having the problem
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Halo2Guy
(@Halo2Guy) reported
@HBOMaxHelp Xbox, apparently it's an issue via Google search
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Bighead Tales
(@BigHeadTales) reported
@DCTitans @hbomax This looks great! Too bad HBO doesn’t work on Samsung anymore.
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Brian Babey
(@brianbabey) reported
@hbomax Still can't play Gomorrah Season 4 with original Italian audio and English subtitles. Using Roku TV, S4 only has dubbed English. Help!
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Tsukinochibimoon🌙
(@vegetakingmoon) reported
Holy **** @hbomax fix your damn app
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A
(@_MooreAngelic) reported
@HBOMaxHelp Did all that and it still don’t work
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Alex Kozhokin
(@Kozhiii) reported
@hbomax Rush Hour 2 audio isn’t matched up with the video… can you guys fix this .. I’ve been trying to watch this movie for days now.
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KEEKS✨
(@KeyonnaMarisha) reported
been watching more @hbomax lately, but they really need to work on their UX
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Rachel
(@chica_2626) reported
@SamsungSupport @HBOMaxHelp when will the HBO Max app be fixed for Samsung Smart TVs? Y'all just gonna steal people's money or just wait for people to cancel their subscriptions instead? The app can't be updated and won't play if it's not updated aka it doesn't work at all
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Mark
(@TheMark318) reported
@hbomax can I get some help logging into my account? I can’t receive a password reset email and my password has been changed
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Jon Schiefer
(@BrandXJon) reported
I was perusing my @hbomax queue last night and I saw BLACKHAT. It taken me a few years to be able to watch it because ALGORITHM came out right before it and BLACKHAT got all the press so I was angry. It's not Michael Mann's best, but it's not his worst either.
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LGM915
(@ChillyPhilly915) reported
@HBOMaxHelp @eyesjustsaying The whole app is crap. Trying to watch a series in it is terrible
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0tt3r
(@ScottSparr) reported
@Roku @hbomax cancelling my HBO max subscription because I’m tired of your faulty Roku app. It’s been months, and customer service is no help.
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Ja'Ceanna Guillory
(@jaceanna) reported
@fsanders @hbomax @HBOMaxHelp I’m having this issue right now too!! Trying to watch Rush Hour 2 and the audio is off. We’ve tried everything.
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john avery kovarik
(@AveryKovarik) reported
@hbomax is the worst app ever.
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Cheryl Ellis
(@Luvley330) reported
from
North Las Vegas, Nevada
Why in watching movies on @hbomax they occasionally skip like records?! I'm watching #NoSuddenMove and it skips like crazy! I saw #TequilaSunrise earlier and it was a mess! Fix it! #HBOMax
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S M
(@Kocoshanel) reported
@hbomax I've ignored the months of the apps not working properly on ps4, but I cannot ignore the fact that nobody has made any attempt to fix this situation with my account THAT HAS BEEN PAID FOR. I am not going to be wasting my money with you all again.
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Michael McCabe, your close friend.
(@MikeMcCabeSad) reported
.@HBOMaxHelp I updated the app and now it doesn’t work good. Big goof up
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Money Makin Marti
(@bmisunderstood_) reported
from
Detroit, Michigan
I’ve been trying to watch 1 movie on @hbomax since Friday with no success due to streaming issue.. wtf get it together before @insecurehbo comes back on
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Aaliyah
(@Aaliyah2095) reported
@TheMark318 @hbomax My account got same similar issue.. i contacted support services but they wouldn’t help me...I got referred to @logskind2 on Instagram and they were so helpful and reliable. Am sure they can help you
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Rob Butler
(@Tyrant0125) reported
@hbomax get you stuff together man! Every twenty minutes the app says whoops there's been a problem and gives some big *** code and makes me restart the damn app. This has been going on for like two months now. I'm about to just cancel it but I really like the programming.
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💉 Pfizer Sozé 💉
(@adlr92) reported
@hbomax PLEASE FIX YOUR APPS! They always say “Oops! Something went wrong!” Well fix whatever is wrong, man.
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Ja'Ceanna Guillory
(@jaceanna) reported
@fsanders @hbomax @HBOMaxHelp I’m having this issue right now too!! Trying to watch Rush Hour 2 and the audio is off. We’ve tried everything. Trying to watch from a Samsung tv.
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S M
(@Kocoshanel) reported
All this time has passed and this **** still isn't fixed. @hbomax @HBOMaxHelp has been giving me the runaround since last night. I just want my money back since they're no help.
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kyle
(@KyleinCLT) reported
@HBOMaxHelp Still doesn’t work. Only this English dubbed version available.
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etansteg
(@etansteg) reported
@HBOMaxHelp Trying to watch the new season of looney tunes cartoons on my xbox. There seems to be an audio issue as I can hear the music, but when the character’s mouths move nothing comes out
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Ari Herzog
(@ariherzog) reported
@HBOMaxHelp The audio issue was only with that movie. I don't need help. Just letting YOU know. Searching Twitter history, I'm hardly alone.
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Jay 🦋
(@cozyjayzsn) reported
@hbomax fix y’all app wtf
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S M
(@Kocoshanel) reported
@kiIIdacat @hbomax @HBOMaxHelp This is the exact same issue that I'm having! I've been trying to get it fixed since yesterday and they aren't doing anything to fix it.
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S M
(@Kocoshanel) reported
@hbomax I want my money back since you all can't be bothered to try to actually help instead of giving me the runaround.