HBO Max status: streaming issues and outage reports

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (EST)	Number of reports	Baseline
Apr 29, 9:40 PM EDT	0	0
Apr 29, 10:00 PM EDT	0	0
Apr 29, 10:20 PM EDT	0	0
Apr 29, 10:40 PM EDT	0	0
Apr 29, 11:00 PM EDT	0	0
Apr 29, 11:20 PM EDT	0	0
Apr 29, 11:40 PM EDT	0	0
Apr 30, 12:00 AM EDT	0	0
Apr 30, 12:20 AM EDT	0	0
Apr 30, 12:40 AM EDT	0	0
Apr 30, 1:00 AM EDT	0	0
Apr 30, 1:20 AM EDT	0	0
Apr 30, 1:40 AM EDT	0	0
Apr 30, 2:00 AM EDT	0	0
Apr 30, 2:20 AM EDT	0	0
Apr 30, 2:40 AM EDT	0	0
Apr 30, 3:00 AM EDT	0	0
Apr 30, 3:20 AM EDT	0	0
Apr 30, 3:40 AM EDT	0	0
Apr 30, 4:00 AM EDT	0	0
Apr 30, 4:20 AM EDT	0	0
Apr 30, 4:40 AM EDT	0	0
Apr 30, 5:00 AM EDT	0	0
Apr 30, 5:20 AM EDT	0	0
Apr 30, 5:40 AM EDT	0	0
Apr 30, 6:00 AM EDT	0	0
Apr 30, 6:20 AM EDT	0	0
Apr 30, 6:40 AM EDT	0	0
Apr 30, 7:00 AM EDT	0	0
Apr 30, 7:20 AM EDT	0	0
Apr 30, 7:40 AM EDT	0	0
Apr 30, 8:00 AM EDT	0	0
Apr 30, 8:20 AM EDT	0	0
Apr 30, 8:40 AM EDT	0	0
Apr 30, 9:00 AM EDT	0	0
Apr 30, 9:20 AM EDT	0	0
Apr 30, 9:40 AM EDT	0	0
Apr 30, 10:00 AM EDT	0	0
Apr 30, 10:20 AM EDT	0	0
Apr 30, 10:40 AM EDT	0	0
Apr 30, 11:00 AM EDT	0	0
Apr 30, 11:20 AM EDT	0	0
Apr 30, 11:40 AM EDT	0	0
Apr 30, 12:00 PM EDT	0	0
Apr 30, 12:20 PM EDT	0	0
Apr 30, 12:40 PM EDT	0	0
Apr 30, 1:00 PM EDT	0	0
Apr 30, 1:20 PM EDT	0	0
Apr 30, 1:40 PM EDT	0	0
Apr 30, 2:00 PM EDT	0	0
Apr 30, 2:20 PM EDT	0	0
Apr 30, 2:40 PM EDT	0	0
Apr 30, 3:00 PM EDT	0	0
Apr 30, 3:20 PM EDT	0	0
Apr 30, 3:40 PM EDT	0	0
Apr 30, 4:00 PM EDT	0	0
Apr 30, 4:20 PM EDT	0	0
Apr 30, 4:40 PM EDT	0	0
Apr 30, 5:00 PM EDT	0	0
Apr 30, 5:20 PM EDT	0	0
Apr 30, 5:40 PM EDT	0	0
Apr 30, 6:00 PM EDT	0	0
Apr 30, 6:20 PM EDT	0	0
Apr 30, 6:40 PM EDT	0	0
Apr 30, 7:00 PM EDT	0	0
Apr 30, 7:20 PM EDT	0	0
Apr 30, 7:40 PM EDT	0	0
Apr 30, 8:00 PM EDT	0	0
Apr 30, 8:20 PM EDT	0	0
Apr 30, 8:40 PM EDT	0	0
Apr 30, 9:00 PM EDT	0	0
Apr 30, 9:20 PM EDT	0	0
Apr 30, 9:40 PM EDT	0	0

At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

Buffering (34%)
Sign in (31%)
Playback Issues (16%)
Crashing (14%)
Video Quality (5%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

City	Problem Type	Report Time
Idaho Falls	Playback Issues	22 minutes ago
Houston	Sign in	5 hours ago
Cleveland	Crashing	10 hours ago
Lowell	Playback Issues	1 day ago
North Las Vegas	Playback Issues	2 days ago
Köln	Buffering	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

coach mack (@onceugomack) reported 2 seconds ago
@hbomaxhelp audio keeps cutting out on the March madness games. No need to respond just fix it
Spencer (@CatDadCards) reported 13 seconds ago
@USMNT @hbomax You know how Hard Knocks picks awful teams that implode like the JY jets?
Brian Roach (@bwroach) reported 3 minutes ago
Does anybody else's @hbomax app shut off after 2 episodes of a program? For the past 3 days, everytime after 2 episodes of a show HBOMax says "error no internet connection" even though I still have a high internet connection. What's wrong with the @hbomax app on @xbox?
HaveBlue77 (@HaveBlue77) reported 4 minutes ago
@hbomax @DCOfficial So, when Supergirl flops, because of the backlash of having hateful people work for you, you’ll know why.
Cheeto (@UTDCheeto) reported 7 minutes ago
@JamesGunn @homeofdcu @hbomax About to be the worst GL adaptation if we can’t have both John and Hal using the ring
Joe Pearson (@JoePearson44799) reported 8 minutes ago
@hbomax @SportsonMax @Seahawks Has anyone else been cut off from their sports, previously on discovery, then mysteriously transferred to HBO max but can’t access sport? I’ve had terrible trouble getting this resolved, any ideas?
Daniel aday (@Daniel_Aday52) reported 9 minutes ago
@JamesGunn @hbomax This might be the final nail in the coffin if this doesn’t work out
CoaCoalt (@Coalt81) reported 14 minutes ago
@hbomaxhelp Hi, I am writing to report a persistent issue with the Max app on my Apple TV 4K. Despite having a Premium subscription, my video quality remains stuck at 720p, while I should be getting 4K UHD or 1080p.
james dagostino (@dags9256) reported 14 minutes ago
@UConnMBB @MikeMutnansky @hbomax was frozen for me. Worst coverage ever, stick to ******* movies and tv
Michael Shilling (@MikeShilling) reported 16 minutes ago
@hbomaxhelp I'm not doing a chat bot when it's your audio engineers not doing their jobs. Announce team to 90ish percent to overmod, the crowd should be 70ish % of that and the ring mic should be 40ish % of the crowd. Problem solved.
lee 🤠 (@harveyleeee) reported 19 minutes ago
@hbomax y’all gotta fix these ads. i can’t even watch the pitt in peace without them popping up and not going away
Cannon (@23automatic1) reported 19 minutes ago
@MartCruz_19 @GameOfThrones @hbomax You do realize Jace(Rhaenyra's son) is betrothed to Baela(Daemon's daughter) and they are next in line to rule as King and Queen. So he is right by saying 'our children' so what's the problem?
Brent A. Williams, MD (@BrentAWilliams2) reported 24 minutes ago
@ebennett74 @hbomax Oh that evil Dr. Robby! Why can't he manage everyone's emotionality AND be responsible for the lives of hundreds of patients at the same time? Terrible misogynist!!!
carys (@addievervale) reported 28 minutes ago
@hbomax what hell is your problem what made you think this was a good idea
Mr Danny (@spinningoutaday) reported 30 minutes ago
@andyjd747 @hbomax It’s effectively a downgrade. We had UHD and Ad Skip on our Stream package but now shows we previously could watch are only on HBO Max in awful quality with ads.
Checo (@checotoldyou) reported 33 minutes ago
@USMNT @ussoccer @hbomax Yall batter take Pepi to the World Cup. If not, imma ******* crash out!
Dave Goodbar. (@DaveD33305674) reported 40 minutes ago
@hbomax @Seahawks HBO EXLAX!!!!! DUMB JACKASSES!!! FIX YOUR SIGNAL JACKASSSES
katie Henderson (@katiehe201587) reported 40 minutes ago
@hbomaxhelp Been in an email loop with support doing the same troubleshooting steps repeatedly. Issue: Friends degrades in picture quality after ~15-20 min, every time, only that show. App updated, reinstalled, TV restarted — multiple times. Need actual escalation.
oNo_The_Gamer 🇵🇷🏙️🎮 (@ono_the_gamer) reported 40 minutes ago
@hbomax what's wild is... he never got "a little help" because when Robby came out it was still lying on its side 😭
oakstir (@oakstir1) reported 41 minutes ago
@hbomax Is you app terrible on all android tablets or just my 2?
Kåt from NY (@Y2kHoneyluv) reported 41 minutes ago
@hbomax no staying quiet bc ur pr team said to isnt fixing this its making it worse no giving hucklerobby crumbs next season wont fix it either we dont want the dr robby show or a show that revolves around noah wyle yk what we want #JusticeforSupriyaGanesh #BringBackDrSamiraMohan
Deez (@EvolDeez) reported 41 minutes ago
@hbomax You just couldn't help yourself You just couldn't keep yourselves from ruining it Next time, take a dozen nurses from PITTSBURGH instead of a dozen nurses from LA Keep your west coast BS out of it You just insulted and misrepresented the entire city
Jacob (@Jacob12462007) reported 48 minutes ago
@hbomax why is streaming so glitchy? Just watching a show it freezes up after every commercial, I have to fast forward to get it to play again. Playback isn’t smooth, buffers regularly and other streaming services works fine so it isn’t my internet. Help!
Alfred (@ADlDAS5150) reported 49 minutes ago
@hbomax why is audio description on on the new season of primal why doesn’t it let us turn off? Can you please fix this f’n thing?
ethan (@dcjaybin) reported 50 minutes ago
@hbomax @HBOMax_UK if we complain enough will u fix if pls
Gerald Preston (@Ger_Pres) reported 52 minutes ago
FFS, how hard is it for @tntsports to tell people what to do with the new @hbomax app? Do we open a new account with HBO Max? Do we login to HBO with our existing TNT username/password? Come on, throw us a bone here.
Leah/Blood (@BloodyP9075) reported 54 minutes ago
Are all live sport streams on @hbomax terrible? I was excited to watch this @penguins game there being out of market, but the stream is so bad I couldn’t.
maligator (@kohoccm) reported 54 minutes ago
@LGUS @hbomax Bought an LG stove Dec 2025 — broke within a week. 5 service visits, none fixed it. 4‑hour windows cost me work/pay. Escalations ignored, no callback. LG service is terrible — do your research before buying.
angie♡🇩🇴 (@willowroses) reported 55 minutes ago
@hbomaxhelp YEAH I NEED HELP TO REINSTATE MY ACCOUNT
Dingus McKringus (@your_worm) reported 56 minutes ago
On March 15th I ordered @AEW REVOLUTION from @hbomax. The stream did NOT work that night. There are still posts on here confirming that. I paid 42.19. I had to purchase the stream from Amazon so I was out another 50 dollars. I asked for a refund that night. Because I purchased