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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (27%)
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Buffering (26%)
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Sign in (25%)
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Crashing (20%)
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Video Quality (2%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Holly Ridge |
Buffering | |
| Racine |
Buffering | |
 St. Martin |
Buffering | |
 Sherbrooke |
Playback Issues | |
| Innsbruck |
Crashing | |
| Crestview |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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The ORIGINAL SamSpam
(@SamSpammerz) reported
@HBOMaxHelp It keeps asking me to sign in when I try to watch this - wtf is wrong with you guys. Everytime something new comes out, your stupid app crashes!
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Ed Rivas
(@Edrivas32) reported
@HBOMaxHelp @screentimesnet Cant fast forward or rewind, please fix it.
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Senõr SNACKZ Chibuzo
(@digitalsnackz) reported
@hbomax what is going on with your servers? Why do I pay for a service that does not work for the 1 movie I want to watch on release night?
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Jma
(@jstinma) reported
@HBOMaxHelp I can stream, that’s not the problem. It’s just a terrible experience
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Tamar Glezerman
(@TamarGlezerman) reported
@HBOMaxHelp Hello, please help. Can’t get the app to work on my roku tv. I’ve signed in and out and it doesn’t help. I click an episode and it just goes back to the episode instead of playing... I just want to watch hacks!
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siempre_para_bryce🦁
(@DianaGabrielle1) reported
HBOmax slacking! Frustrated as hell rn @hbomax fix your ****
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Skit🦅
(@SkitDaddleBhe) reported
@hbomax y’all app keep crashing I already tried closed/reopened & signed out and back in it’s still not working🙄. Tryna watch the Conjuring😒
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Monique Smith
(@MzMoe204) reported
@HBOMaxHelp I was going through xfinity and it wasn’t working. I’m watching the movie now on my roku and everything is good. Not sure if it’s your problem or the cable provider. I tried your app on my phone and it worked too. Thanks for responding.
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Guillermo Murua
(@Bloodpool11) reported
@HBOMaxHelp HBO MAX on Apple TV is completely broken. Scrolling, rewinding and fast forward are absolutely unusable. The can’t skip forward 15 seconds with a tap, and can’t use Siri any more to type. Please update this nightmare. And while you’re at it, thePS5 version is a freezing mess!
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Mark Rosinski
(@MarkRosinski) reported
@HBOMaxHelp this customer service is a JOKE. I have asked REPEATEDLY for assistance. I’ve gotten absolutely nothing. And I continue to see others getting assistance. So I’ll ask again: CAN SOMEONE HELP ASSIST ME?!?!
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Houston 🏳️🌈
(@radiohouston) reported
@HBOMaxHelp Oh, and I have gig speed internet but still, every 15 minutes or so, the buffer animation dots appear in the middle of the content playing. Please revert the app to the most recent version.
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Gina Blancarte
(@GinaBlancarte) reported
Anyone else having problems watching #Conjuring3 on the @hbomax app?
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Dr. Marcus Shepard
(@MarcusShepard) reported
I need @hbomax to fix their app on AppleTV... I can’t rewind or fast forward properly and it really ruins the experience 😭
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JKriv
(@jkriv) reported
@hbomax What’s new is you took an already garbage Apple TV app and managed to make it completely unusable with the latest update. Nice work
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Myra Faye Turner
(@msmyrafaye) reported
@HBOMaxHelp stop acting like the problem is with our devices. The issue is definitely with your service.
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Gwen
(@ladyguenivere) reported
Ugh the @hbomax app SUUUUCKS on #appletv. Rewinding and Fast-forwarding doesn’t work at. All. Cannot just go back/ahead 10 seconds. And skipping to the next episode? Nope.
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Jeff Herb
(@jeffherb) reported
@hbomax Please fix the AppleTV app. It got epically worse with the last update. Also, Succession is amazing.
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☕️lindsey
(@linzgonerogue) reported
The growing frustration of wanting to throw my appletv out the window is growing immensely. #HBOMax you really dicked consumers over didn’t you? With this ridiculous update where buttons/commands don’t work except play @hbomax
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Shantel Elmore
(@elmore_shantel) reported
Is anyone else having issues trying to watch the new conjuring on HBO Max? @hbomax
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marcoke lee
(@LeeMarcoke) reported
@HBOMaxHelp Apple TV app is not working correctly you guys stopped using apple’s tv player that was working just fine for some in-house that doesn’t work did y’all even test it out first I guess not
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Steven
(@CheeringXBoxer) reported
@NOTrynaBRude @hbomax Yikes! I had trouble with new releases earlier, but older stuff seemed to work. Finally got a newly released show to play, but don’t think I rewound or fast forwarded.
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Derrick
(@Derrick34526554) reported
@HBOMaxHelp I'm trying to sign in to my account but it's not allowing me to do that it keeps saying I don't have an account but I do
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The ORIGINAL SamSpam
(@SamSpammerz) reported
@hbomax Not working. How many times does **** have to crash on opening night for you guys to come up with a new strategy AND FIX IT???
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iLLNASTi
(@iLLNASTii) reported
@SkitDaddleBhe @hbomax I’m using Xfinity flex and it’s not working
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megan reid
(@megancantreid) reported
@coachkisgod @HBOMaxHelp SO frustrating. It seems like their servers can’t handle people wanting to watch it. @hbomax #HBOMax #HBOMaxDown #Conjuring3
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John Petersen
(@MrJohnPetersen) reported
@hbomax The app is broke! Why am I paying for something that doesn’t work?!?
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husseymang
(@hussey909) reported
@hbomax Your app is literally the slowest app ever. Unbelievable. Made me cancel and i dont ever plan on re-subscribing. App has terrible connection on firestick. Computers. Phones. The only thing that works is the direct links. Sad really...
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Adam Tremaine
(@KevinIsMyDog14) reported
@hbomax Wouldn’t know. Your app sucks so much *** I can’t watch anything. Fix it.
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Victor 💥
(@VMG_427) reported
@hbomax ya need to fix your servers
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lochnessmonsterSUP?
(@lochmonstersup) reported
@HBOMaxHelp hdr/Dolby vision is not working on the appletv app