Is HBO Max down?
Some problems detected
Users are reporting problems related to: sign in, playback issues and crashing.
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 16: Problems at HBO Max
HBO Max is having issues since 11:40 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (31%)
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Playback Issues (27%)
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Crashing (20%)
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Buffering (19%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Naugatuck |
Video Quality | |
| Seattle |
Playback Issues | |
| New York City |
Buffering | |
| Walnut Creek |
Sign in | |
 Makati City |
Buffering | |
 Adelaide |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Brandon Crawford
(@brandon7291) reported
@HBOMaxHelp it didn't work
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Ron Krasnow
(@ronkrasnow) reported
Hey @hbomax why isn't my @RCNconnects login working suddenly? Long time subscription.
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Peter Mueller
(@pmuells) reported
@ZSJL_ @hbomax If the content they produced historically wasn’t inferior to what’s out now this wouldn’t be a problem. Give the fans what they’ll pay money for.
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DBrown
(@Dav1Brown) reported
yo @hbomax @HBO yall need to fix the godzilla/kong movie cuz it’s definitely skipping and not playing all the way through
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Gingy
(@CaleSuppes) reported
@hbomax you guys need to do some serious server upgrades if you are gonna keep doing these hbo movie releases. Can’t go 5 seconds with out a buffer on Godzilla.
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Robert James
(@coffeeandhoes) reported
@hbomax YOUR SERVERS SUCK
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good kid DAAD city
(@TheNumptyDance) reported
@RobertOttone @hbomax ugh that sucks. i haven’t had issues with it but we only use the sony tv app.
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David Schnorbus
(@david_schnorbus) reported
@HBOMaxHelp Buffers every 3 minutes. Don't link troubleshooting. It isn't my set up. Fix your app.
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Brian tyska
(@BrianTyska) reported
Hey @hbomax just got you service for GvK and all it wants to do is lag. Please fix your problems
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Sam Tilbury
(@samtilbury1996) reported
@ZSJL_ @KnightFleck @hbomax The CW shows are terrible! First couple season of Arrow were so good then it all just turned into 90210. Not to mention they’re too worried about doing all the crossovers that they neglect the individual series’
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Bill Frank
(@billscats1965) reported
@hbomax We signed up for HBO max to watch Godzilla ba Kong and it is not showing as available when all sites say it was available as of yesterday. Anyone know of issues with this?
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Brian tyska
(@BrianTyska) reported
Hey @hbomax just got your service for GvK and all it does is lag every 3 seconds please fix your issues so I don’t feel like I wasted my money
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Chris Rundt
(@fortresschris) reported
Really @hbomax you finally release #GodzillaVsKong a movie I want to watch and not forced to watch and it doesn't work. I'm not angry just disappointed, really could have used these crashes during #SnyderCut to get me out of watching it.
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Samantha
(@smnthj) reported
@hbomax please fix the no play button glitch 😞😞
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Jayden Delagarza
(@JaydenDelagarz3) reported
@boofed_bonser @HBOMaxHelp Does it work now?
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Alex Spanbock
(@Spanbock) reported
@HBOMaxHelp Why does every show/movie on HBO Max buffer ever 3 minutes? (on updated Microsoft edge / Google chrome, running 300mbps upload/download) - this happens all the time on HBO Max, I have 0 issues with any other streaming website. Please help, I can’t get through the 1st 5min of Kong
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Begin Again
(@KnightTakesQn) reported
@GodzillaVsKong @wbpictures @hbomax It's certified awful. But in a good way 😎
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Enrique Soriano
(@Enrique45149172) reported
@XboxSupport @hbomax @Legendary Trying to watch godizlla vs kong on the xbox one s. Keeps freezing and stuttering. I've already hard reset the console 2 times. Uninstalled and reinstalled the app and reset my internet twice. What seems to be the issue ????
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Brian tyska
(@BrianTyska) reported
Hey @hbomax just got your service for GvK and all it wants to do it lag every three seconds. Please fix your service so I don’t feel like I wasted my money.
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#PoohFree
(@SmoknSnitchPack) reported
I’ve been tryna watch the Godzilla vs Kong since yesterday and it will not play @hbomax fix this or I will cancel my subscription by the end of the day
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The Golden Cross 🎶👾🎶
(@TheGoldenCross4) reported
@hbomax fix your damn problem. I wanna watch YOUNG JUSTICE
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andy
(@calderoni81) reported
@Perfecktlyflawd @HBOMaxHelp At least you got an answer. I gave then TV model, serial number, account email, manager, 300mps wifi speed and haven't gotten an answer as to why my 4k firestick has same problem. Going to deduce it's the same problem?
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marcilio
(@marcilioalvesp3) reported
@Graciecosplay @hbomax Worst of all, I've been talking with my friends about how long it was taking for the movie to start production. I should've seen this coming.
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Alex O'Sullivan
(@zander0905) reported
@hbomax Idk if it's just me or not but I can't watch godzilla vs kong because it keeps stopping and saying we're having trouble playing this title right now
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good kid DAAD city
(@TheNumptyDance) reported
@RobertOttone @hbomax same problem on all apps/devices?
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Chris Branscum
(@branscumgroup) reported
So I watched #GodzillaVsKong last night. Thank you @hbomax and @wbpictures for providing us with another dumpster fire than rivals the previous dumpster fire of #WW84. Both movies are absolutely horrible. The CGI is terrible, the storyline, the acting, all of it. Just trash.
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Robert Ottone
(@RobertOttone) reported
@TheNumptyDance @hbomax My firestick’s audio sounds awful. Everything sounds muffled or blown out. Xbox is buffering like crazy.
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tall_n_opinionated
(@tallopinionated) reported
@0niqka @hbomax The manipulation of “reply to me you still care” that don’t work on me. This is a social media platform. Go try that with someone else.
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Tash33’ 🔅🌱☸️
(@KittyAceAzula15) reported
Wow ok @hbomax thxs for not working! Lol wtf, or is it down bc everyone’s watching Godzilla vs King Kong..
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Brandon Crawford
(@brandon7291) reported
@HBOMaxHelp It didn't work