HBO Max

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

HBO Max Outage Chart 12/01/2023 14:50

At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

  1. Sign in (35%)

    Sign in (35%)

  2. Buffering (28%)

    Buffering (28%)

  3. Playback Issues (22%)

    Playback Issues (22%)

  4. Crashing (14%)

    Crashing (14%)

  5. Video Quality (%)

    Video Quality (%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesDecatur Sign in
SpainTorremolinos Sign in
BrazilArapiraca Buffering
United StatesParker Buffering
United StatesDerby Buffering
SpainSalamanca Sign in
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • AmpgroundsPod Ampgrounds (@AmpgroundsPod) reported

    @HBOMaxHelp That is not how that should work. This isn't a troubleshooting request, it's feedback to improve your app because I'm not the only one who experiences these problems. This is the most expensive service part of what I'm paying for is a seamless cast experience.

  • OFMDCrew OFMD Fan Crew - signups open! (@OFMDCrew) reported

    The Co-Captains have all determined that Calico Jack would be the WORST roommate. Whippies at 3am? Hope you don’t have a 7am meeting! Or a test to study for. Or really any plans at all. #FancyAFineFabric @hbomax @wbd

  • waltandyworld Andy Disney (@waltandyworld) reported

    @hbomax I need you to fix this auto Spanish thing #HBOMax

  • prey_detour rudra (@prey_detour) reported

    @TokyoViceHBOMax @Tomohisanine @hbomax Love the show! But Samantha is a poorly written character, too passive-aggressive towards other characters who unrealistically love/help her time and time on

  • SBake6969 shake&bake6969 (@SBake6969) reported

    @HBOMaxHelp reinstalled hbo max app, unplugged tv, hard reset Samsung tv, hardwire internet connection to tv, and still does not work. hbo max app freezes, and then Samsung TV freezes as well. On Samsung Tizen OS platform.

  • TheKylieMuse Kylie 🪩 #TeamShea #TeamJaida #TeamMonet (@TheKylieMuse) reported

    @HBOMaxHelp my audio not in sync. I have refreshed, exited the episode and even closed the webpage and it’s still not working.

  • ThePsysquatch Lord Julius Panhandle (@ThePsysquatch) reported

    @hbomax is always going down. I can get all my other services to stream, so I know it's not my internet connection. Interface comes up, but all I get are the three dots. This happens SO OFTEN. Are their servers just absolute trash?

  • Stab1Rup ruppi stab (@Stab1Rup) reported

    @TokyoViceHBOMax @Tomohisanine @hbomax Love the show! But Samantha is poorly written character, too passive-aggressive towards other characters who unrealistically love/help her time and time on

  • DarkFire38 Gon38🎮🔋 (@DarkFire38) reported

    @hbomax Latest update to your Roku App has broken Dolby Vision. DV titles now play HDR10 only Please😢😢

  • TheReal_ChrisW Chris Watson (@TheReal_ChrisW) reported

    @hbomax your app is total garbage. It has stopped 4 times while trying to watch one 23 minute episode. Beyond frustrating. It’s been doing this constantly. One more time and I’m cancelling my subscription. I don’t have this issue with any other streaming service.

  • 87shenanigans the bad gringa (@87shenanigans) reported

    @hbomax your audio is not working 😑

  • cinephileo Leo Rubinkowski (@cinephileo) reported

    Gave @hbomax a 2-star review yesterday, but I feel that was too hasty. Definitely deserves a 1-star. App wouldn't stream BATMAN BEYOND or MASK OF THE PHANTASM yesterday, and now it won't load at all. Good work, @HBOMaxHelp.

  • jquest33b Mike Johnson (@jquest33b) reported

    @hbomax at least you can sign in using tv provider unlike paramount plus which doesn’t even though there paramount tv network.

  • OFMDCrew OFMD Fan Crew - signups open! (@OFMDCrew) reported

    Out of everyone in Our Flag Means Death, who would be the worst roommate? Make sure to tag #FancyAFineFabric @hbomax @wbd

  • DeOverdenking De Overdenking (@DeOverdenking) reported

    @hbomaxnl, @hbomax, my suggestion is to turnoff the timer on the auto next episode function if the show has no after credits... Also, force your employees to use your product, it will keep you ahead of problems.

  • aginghippee Extra-Medium sized mang (@aginghippee) reported

    @ampol_moment These 4 years need to be turned into an @hbomax series. Comedy or drama both would work

  • SonicLeaks Sonic Speed Simulator | Leaks (@SonicLeaks) reported

    Help @HBOMaxHelp I think I lost matrix from my list of movie I was just starting to watch it qt least 11 minutes ago and I was kicked out and tried to find it and now I can't find it.

  • poweranimals Matt (@poweranimals) reported

    @FandomWire @hbomax @TheCW_Legends No one understands how contracts work, do they?

  • thealanpowell Alan Powell (@thealanpowell) reported

    @DIRECTV @hbomax what gives with not being able to launch HBOMax app on streaming service? This occurs every few days and is becoming annoying. It’s there a legitimate issue?

  • gregorypeoples_ gregory peoples (@gregorypeoples_) reported

    @HBOMaxHelp just so you know. Subtitles choice not working for the series Hard. Choose English. And still in Portuguese

  • blacck_zero105 BLACK ZERO (@blacck_zero105) reported

    @DefunctGames @HBOMaxHelp Same thing happen to me and I wasn’t able to login my account regardless I have made several complain to there team but luckily I was directed to melvix_cybertech on Instagram by a friend and they help me fix my account back

  • Stab1Rup ruppi stab (@Stab1Rup) reported

    @TokyoViceHBOMax @Tomohisanine @hbomax Love the show! But Samantha is a poorly written character, too passive-aggressive towards other characters who unrealistically love/help her time and time on

  • DefunctGames The Defunct Games (@DefunctGames) reported

    @HBOMaxHelp I reached out last night for help on an HBO Max account I couldn't cancel, upgrade, change or do anything to. The solution given didn't apply to my issue and I got no follow-up. What should I do? Is there somebody else I can talk to?

  • DarkFire38 Gon38🎮🔋 (@DarkFire38) reported

    @HBOMaxHelp Latest update to your Roku App has broken Dolby Vision. DV titles now play HDR10 only.😢😢😢

  • _yungru unboxed (@_yungru) reported

    HBO max sucks at streaming tv shows, fix your **** @hbomax

  • ThatKyleMalone Kyle- 99.99% Correct -Malone (@ThatKyleMalone) reported

    @Brain_Stormz @rejectnation @hbomax Didn't watch Old but i was generally a fan of his work. Glass was a disappointment.

  • Steelblitzkrieg Adam Jensen (@Steelblitzkrieg) reported

    @abraymccloud @hbomax My low is typically 70mbps and it buffers/freezes/crashes. Sometimes you can’t even use the movie search function because it’ll crash/lock up. Been fighting this since before Covid. I’ve cleared cache, hard reboot of TV, deleted/reinstalled app.

  • HankPlante Hank Plante (@HankPlante) reported

    @hbomax Good programming but what a shame that @hbomax has the absolute worst performing APP on the entire internet.

  • SBake6969 shake&bake6969 (@SBake6969) reported

    @hbomax @SamsungSupport hbo max app does not work, and it causes my brand new Samsung tv to freeze. please fix!!!!

  • timplush34 Tim Plush (@timplush34) reported

    @CoachWellsOT @hbomax @hbomax | I’m having the same issue right now!