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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (32%)
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Playback Issues (28%)
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Crashing (20%)
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Buffering (18%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lakewood |
Crashing | |
| Brewer |
Crashing | |
| Philadelphia |
Sign in | |
 Suzano |
Playback Issues | |
| Brasília |
Sign in | |
 Paris |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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scott schnaars
(@schnaars) reported
@HBOMaxHelp So terrible. Have tried all of these multiple times. Still crashing consistently.
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Amy Marie
(@AmyMBrenner) reported
@WillCleveland13 @hbomax Same! The app is the worst!! So disappointing.
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bradi
(@bradicoops) reported
@hbomax better count their blessings that I don’t have to work tomorrow morning. Cause i’ll be reopening this app all night until I can watch #MareOfEasttown
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Norm Charlatan
(@normcharlatan) reported
What the hell, @hbomax?! I’m trying to watch Entourage!!! Fix this now!
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Brian Depasquale
(@Brian_Unedited) reported
@HBOMaxHelp Right in the middle of an half day of binge watching and you crash at the finale!! 😡
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E.Bick
(@e_bick) reported
@hbomax @HBOMaxHelp - having all kinds of trouble with the iPad and iOS apps. Took 8 minutes to load, and now keeps giving me “content not available” and “title not found” errors, in between crashing and telling me to restart the app 12 times. What gives?
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Jordan
(@Mr_Jordo84) reported
@hbomax you could at least acknowledge there’s a problem and let us know you’re trying to fix it! Your social team ******* sucks
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Debra Newby Watkins
(@DebWoi) reported
from
Austin, Texas
@hbomax I have a subscription through apple. Receiving a message to contact my tv provider because an unknown problem occurred. I’m flummoxed! What do I do?
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aislinn gee
(@aislinnagra) reported
@Brodey27 @hbomax I think a bunch of ppl got it back! I dunno why it’s not working for everybody wahhhhh
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Ashley K
(@districtofash) reported
Did you not think to make sure your servers would be able to handle a stress load of viewers on #MareOfEasttown finale @hbomax? Just saying, this is a pretty easy test to run and then issue to fix.
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BuriedBodhiBottle
(@BuriedBodhi) reported
@WillCleveland13 @hbomax Yup. Not working over here.
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Kenny Campos
(@KennyCamposNYC) reported
@hbomax are servers down or something ?
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Cameron Hardesty
(@cameronhardesty) reported
from
Washington, D.C., District of Columbia
@HBOMaxHelp ETA on a fix? The app has not been working since 10pm.
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X
(@sjosieny) reported
@HBOMaxHelp Help 🥺 #MareOfEasttown #KateWinslet
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Incogneetoburito
(@Incogneetoburi1) reported
@HBO @hbomax Fix it
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Jillian Burnell
(@Jillian_1783) reported
@NevaehM60223232 @HBOMaxHelp Still not working here
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jeff chatterton
(@jeffchatterton) reported
We JUST got @hbomax to work by using the iPad app and streaming it to the TV!
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Joseph Thiele
(@tallcoincidence) reported
@taliasfeelings @hbomax Finally got it to work on my PS4!!!
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Daigweisho
(@Daigweisho) reported
@HBOMaxHelp @jomejoms You guys are down. Stop asking us to give you more info and fix the damn issue! It’s down across the board on every app!
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Anthony Jackson
(@anthojackso) reported
@hbomax help
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Davi Santos
(@alaogadokkkkkkk) reported
Hey @HBOMaxHelp when I click to watch Batman: Under the red hood it takes me to Pretty Little Liars season1 ep7. Could you guys fix that please?
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steve
(@G_evetS) reported
aaaand then it immediately crashed fix your **** @hbomax
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✌🏽Kelly🌊
(@Kellymatthews77) reported
@purewitz @ManuSuzzarini @hbomax I literally unplugged everything and re did it all. I’m not a tech person so I thought I messed up lol. Seems we all have the same issue. Damn HBO.
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Stacey
(@StaceyPattie) reported
@hbomax Mine is not working either!!!! 🤬🤬🤬🤬
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Anna Belanger
(@annaleighbee) reported
I want my $14.99 back this month from @hbomax ... #FriendsTheReunion okay FOOL ME ONCE but now you crash just as the #MareOfEasttown finale was about to start
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Diana Ziegler
(@DianaDdlziegler) reported
@HBOMaxHelp please fix the app! It says no connection.
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Kim Leonard
(@kimleonard) reported
@waitcho15 @hbomax It was broken right at the time the season finale was supposed to start. People with regular HBO we’re already starting to spoil the finale on here.
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✌🏽Kelly🌊
(@Kellymatthews77) reported
@hbomax Omg did you fix it???
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Schushe
(@schushe) reported
@kalpha7 @hbomax Didn't work for me.
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Lois Ward
(@LoisWard9) reported
@hbomax Wish I could watch. My HBOmax app won’t work and your customer service does not exist!!!