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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Crashing (35%)
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Sign in (25%)
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Playback Issues (19%)
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Buffering (16%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Orange |
Sign in | |
| Indianapolis |
Playback Issues | |
 Salto |
Playback Issues | |
 Täby |
Sign in | |
| Raleigh |
Sign in | |
| Rio de Janeiro |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Boyæn
(@buneech) reported
@HBOMaxHelp Hi, I don't actually need help, as I logged in without issues. I just see it is an UX regression, as the HBO GO tv app had a token displayed, which you then entered in an "activate" page in a browser. In the Max app it's enter username/password, which is harder to do on a tv.
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first_cup_of_coffee
(@thatfirstcup) reported
@hbomax Are you guys serious with your inability to play this movie? Turn on some servers and stop being cheap.
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Black Space Cowboy
(@BlackZeldaMage) reported
@AmazonHelp Not working. @hbomax working just fine. It’s @PrimeVideo only.
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Lee
(@rockerlee) reported
@HBOMaxHelp I’m using a TCL Roku smart TV. It was in the middle of episode 5 of Peacemaker. I had started watching it Tuesday night, and the captions were on then. When I went to finish the episode last night, no captions. I decided to reboot the tv. Didn’t work.
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Judi 💜🖤💜
(@judi722) reported
Is anyone else having problems with @hbomax #mybrilliantfriend? The audio does not stream correctly - instead, the audio announces everything that is happening (as if reading a script) 🤔😐
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scientist Rachel💙💙✨🕵🏼🦇
(@rawyld) reported
@DCComics @hbomax Still cannot see it here in Australia @binge help please?
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Ita•Ita•Ita🌱💚
(@ita_ita_ita_ita) reported
@HBOMaxHelp I have checked the link, I have contacted customer service, the link provided for Samsung doesn’t work!!! The option to unsubscribe is not there.
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Takeshi Dan
(@TakeshiDan18) reported
@DigitalSisyphus @hbomax @DCComics Rather than labeling someone "*** gutters" see his work 🤡. And trust me The Batman movie wasn't anything special with Daredevil like posters, Darth Vader type music, & the same thing with making him grounded or realistic. You do you goofy.
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iMNaki
(@JoogMasterMike) reported
@hbomax @HBOMaxHelp Please resolve the issue re: the Unexpected Error message that continually pops up; it’s been about one week now. This error renders it impossible to watch anything on your platform; very disappointing…
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Taylor Kurtz
(@RealTaylorKurtz) reported
@HBOMaxHelp @MP_Trey I’m having the same problem. Just started today. Never had problems before. App opens and then closes upon initial screen
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ST 💋
(@TRAPSBARDI) reported
@PopCrave @hbomax @EW Looks terrible already. Justice to PLL
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Nick Chronic
(@NickChronic01) reported
whats the point of @hbomax if your still gonna geo block tv shows , i can`t watch Theodoria , and i dont want to torrent that **** !! fix this please !!
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Loushepstein
(@loushepstein) reported
@HBOMaxHelp closed caption is not working. Running on roku. Checked settings to make sure it was turned on. No problems with it yesterday. Unplugged roku. Restarted. Checked hbo settings too. Captioning still not working.
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🇷🇺 🪖 🔫 🔪🇺🇦=🏃♂️🏃♀️for ❤️ = 🏆 for 🇷🇺
(@sirile774) reported
@DCComics @hbomax Won't be watching this dumpster fire... worst penguin ever
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Ita•Ita•Ita🌱💚
(@ita_ita_ita_ita) reported
@SamsungSupport I’m trying to cancel my @hbomax subscription through Samsung and so far you’ve made it impossible. I’ve already contacted customer service and they provided me with a number that doesn’t work.
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Anthony Delligatti
(@tonydellig) reported
@Xbox @hbomax please fix your xbox app #240p #blurry #competingappsworkfine
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Daniel Adams
(@Dan4dams) reported
@sveen_andreas @DCComics @hbomax On one hand I understand that established IP draws more viewers (that strategy works on me too). But it also instantly makes me think that the quality is going to be subpar, because it feels more manufactured by the studio, rather than a story the creator is dying to tell.
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NCNDFrancisco
(@NCNDProjects) reported
@hbomax I have @dunemovie on while I work, but with no sound.... ... The set design, the VFX, the costumes and cinematography are just so BLOODY BEAUTIFUL.
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JenBen
(@BurqueTwit) reported
Argh! Is anyone else having playback issues with @hbomax, #RaisedByWolves in particular? I'm stuck with 15 minutes left in new episode.
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Lauren Miller
(@LillerThatIsMe) reported
@HBOMaxHelp Hello, I’m using a Roku, I followed the troubleshooting steps I found online. I restarted the Roku, checked for an update on the Roku and updated the HBOmax app (also unplugged all the things & plugged them back in). Other titles I tried were not having the issue, just this one.
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Jeremy D
(@doodillyjintz) reported
@lurie_john @HBO @hbomax Terrible disrespectful move to use your show to imply Bob Ross was “wrong” about anything. Why bring the GOAT up in any way like that when his intention was to spread love. I will tell you why. It’s an attempt to boost you and your wanna be George Carlin rhetoric for clout
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⚡ Voltron ⚡
(@ValientSortel) reported
@SamsungSupport I had to factory reset my TVs and turn off the auto update because the HBO MAX app update on 3/3/2022 was not working. I would like to eventually update my TV again so I don't know if you can help me with this or if its @HBOMaxHelp
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Greg Carey
(@careygreg10) reported
@hbomax what is the point of being able to download shows to watch offline when the app won’t launch or work offline?
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Eduardo M. Gonzalez
(@EduardoMGonza12) reported
@Snow_Hawkthorne @freddielm @hbomax if you use a ps5, they dont support 4k on it. If you use an xbox... they do but it does not work.
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Andreas Sveen
(@sveen_andreas) reported
@YoungFeregamo @DCComics @hbomax He remember that part were Penguin was gay for the riddler, that was really neseary and in character Btw I am not saying Penguin cant be gay. That storyline was just god awful
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sam🤍
(@thesammg) reported
@PopCrave @hbomax @EW help why is pregnant
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NCNDFrancisco
(@NCNDProjects) reported
@hbomax I have @dunemovie on while I work, but with no sound.... ... The images and cinematography are just so BLOODY BEAUTIFUL.
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Nick Chronic
(@NickChronic01) reported
whats the point of @hbomax if your still gonna geo block tv shows , i can`t watch Theodosia , and i dont want to torrent that **** !! fix this please !!
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Tomorrow's Man
(@TomorrowsmanS) reported
@HBOMaxHelp Could someone ask the TPM owning the latest software update why this buggy garbage was released? The app barely works on the latest FireTV, just hanging at the start of every movie. YES, I already did the force stop, clear cache, etc. Garbage. How do i fix it???
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Kristin Radecker
(@Kradical90) reported
@hbomax Fix your streaming quality on the Xbox Series X. Cant get it to stream in HD even with 1G hardwired speeds. Terrible!!