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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (32%)
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Playback Issues (25%)
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Crashing (21%)
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Buffering (19%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chicago |
Video Quality | |
| Houston |
Sign in | |
| Cornersville |
Crashing | |
 São Francisco do Sul |
Sign in | |
| Holden |
Sign in | |
| Aurora |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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CLE-Holtzmann is my spirit animal.
(@PDragon350) reported
@hbomax I keep losing sound and screens freeze. On both movies and tv shows. All of my other streaming apps have no problems this one is the only one constantly reboot check for updates etc. It just have never consistently worked. About to cancel after Succession.
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Shun
(@shun) reported
@Skoo0by @hbomax Yup. Can’t login on iOS app. Deleted and reinstalled. The same issue.
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Robert C.
(@RobIsRatings) reported
@SteveCannady @hbomax Glad it isn’t just me at least, I signed out and back in and it still didn’t work.
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Affiliate Create
(@affiliatecreate) reported
@godspedeyou @hulu_support @HBOMaxHelp Tested today, DM messages weren't helpful, and SSO is still broken. Any update on a fix?
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𝔼𝕃 ℕ𝕖𝕣𝕕 𝕂𝕟𝕚𝕘𝕙𝕥⚔️
(@OkayBuey) reported
Is anyone else having trouble all the 4K movies on @hbomax ? We’re trying to re-watch Dune and the app keeps closing the movie before it starts
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Allen Ivermectin
(@FanSince09) reported
@HBOMaxHelp still doesn’t work. I sent you a DM
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(kee-yuh).
(@KeyiaaG) reported
@hbomax yall need to fix yall weak *** app steady backing me out when i wanna play sum... not finna make me seem like my internet bogus **** wrong witchu
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(kee-yuh).
(@KeyiaaG) reported
@hbomax yall need to fix yall weak *** app steady backing me out when i wanna play sum... not finna make it seem like my internet bogus **** wrong witchu
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Charlie MF Brown
(@Bucknut030) reported
@hbomax Why won’t it let me select an option, that says to select it only, but does NOTHING when I click on it, and the option I can click on, just loops me back around basically?! I tried contacting you through “troubleshooting”, but whatever, is too dumb to help.
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Affiliate Create
(@affiliatecreate) reported
@godspedeyou @hulu_support @HBOMaxHelp Any update? Still seems broken.
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The Hungry, Hungry Hippie
(@THHHippie) reported
@JamieLovett @HBOMaxHelp I find that the HBO Max app is nowhere near as polished as it should be. Always having problems with it
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APC
(@AlisonApc) reported
@hbomax @HBOMaxHelp Can’t play anything. ‘Can’t play title’ error, though pre-roll ads play. Fix it!
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brownie
(@jemity3) reported
@HBOMaxHelp @KyleinCLT Here it is November and we just turned on season 4 with the awful English dubs. How to get back to Italian with English captions?
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DisneyHopes
(@Disney_Hopes) reported
from
Phoenix, Arizona
@HBOMaxHelp Trying to login for very first time to Max app on Apple TV using Hulu as provider. Get all the way through to logging in to Hulu & then 504 error. What’s up?
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Shannon
(@MissPrimaDonnaa) reported
@HBOMaxHelp I’m trying to sign in to my account on my tv & I put the code on both my phone/laptop but it’s not going through. It keeps giving a “504 Gateway error” message
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Corbin
(@CORBIN_DAIIAS) reported
@hbomax & @hulu yall realize I cant access stuff because of your server issues???? I cant even log into Max with my subscription.
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c_m_lamb
(@cmlamb5) reported
@rosariodawson @hbomax @WarnerMedia Anyway, going after oxycotin is nice, and important, sort-of big scandal, haven't tried it, don't know what it's like . . . But, the real problem is the FDA, so even if you got oxycotin stopped, the companies could just make, something even worse, lie in trials and, FDA sleeps .!
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𝕶𝖊𝖓𝖓𝖞 "𝕾𝖙𝖆𝖗𝕸𝖆𝖐𝖊𝖗" 𝕭𝖔𝖑𝖎𝖓 ®™👑
(@StarMakerBolin) reported
from
Louisville, Kentucky
@YouTubeTV @hbomax Does that work on Showtime and other movie channels that you provide? I sure wish out of known that worked on HBO max
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Doux.
(@Zenaibuu) reported
y’all gonna fix my **** or give me my money back @hbomax ?
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JWAB
(@JordanWAB) reported
@KyleMoshier @hbomax It’s been out long enough that this shouldn’t be a problem yet here we are
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Oshith Polamarasetty
(@OshithP) reported
@selenagomez @hbomax Sir plz help me for my education. I'm messaging you from months but no response. Plz help . Sir plz response once I'll definitely prove that I'm worth for ur help
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Kyle Moshier
(@KyleMoshier) reported
@HBOMaxHelp It is my iPad. It’s worked before, but for some reason it would not pause the movie on airplane mode, so I had to just shut down the app but when I opened it back up, it would no longer work at all.
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EpsilonsItch
(@EpsilonsI) reported
@roomaline @HBOMaxHelp Did anyone get an answer to this? I have the exact same problem. I want to watch Succession on the plane today but it did not work Sunday night
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Zaila Avant-garde Stan Account
(@stacydavisgates) reported
@LEEBEY @hbomax Quality.
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The Jeff and Dan Show
(@JeffandDan) reported
@hbomax #Succession. Yeah, gave it three episodes. Not impressed. The characters are stiff, unbelievable, terrible at being ********, and the storyline stresses too much on the importance of nothing. Acting is pretty terrible and those Office/Brooklyn99 zoom-ins are ridonkulous.
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JWAB
(@JordanWAB) reported
How does @hbomax charge $15 a month, have some of the biggest releases day one and only work maybe half the time?
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Mellisa
(@Mellisa42677504) reported
@hbomax help!!!
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tim klinger
(@baetix) reported
Good God @hbomax why do I have to sign in again every couple of days in YouTube tv
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Ugo 🇳🇬🇺🇸
(@Ugo1117) reported
@HBOMaxHelp @ChiMash_02 I finally get free time to relax and your app is not working on PS4 smh. @hbomax
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Sean Etheridge
(@Imperial_Hawk) reported
@HBOMaxHelp So, y'all might wanna talk to your login server team; trying to log in, on Windows, using Hulu as a provider, is freezing up and then 504'ing