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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Buffering (33%)
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Playback Issues (31%)
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Sign in (20%)
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Crashing (12%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Queens |
Buffering | |
| Springfield |
Sign in | |
| Charlotte |
Buffering | |
| Rice |
Buffering | |
| Providence |
Sign in | |
| Seattle |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Brian David-Marshall
(@Top8Games) reported
@CullyHamner @hbomax The wait for those last two issues would have been epic even without actual epic delays in their release. I need to go back and buy those 12 back issues.
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Shane
(@swalker326) reported
@hbomax If I login to my account and only have 1 profile, why do i have to select that profile before I start watching?
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7eraphiim🇵🇷
(@7eraphiim) reported
@HBOMaxHelp Yes, I have troubleshooted the error several times. Restarting doesn't help much and I have uninstalled the app as well. This has been going on for several months. When I look up the error message it says server error on your behalf.
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Nikki - #SaveProdigalSon
(@NHaf13) reported
Friendly reminder that #ProdigalSon still needs saving and we want you to help @hbomax. The fans have been fighting for over 4 months and have shown how much we want it back! Please #SaveProdigalSon
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Penelope Lane
(@LaneSomebody) reported
Hey @hbomax what steps are you taking to make sure @succession doesn’t make you crash on Sunday 🤔?
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7eraphiim🇵🇷
(@7eraphiim) reported
Will you please fix your servers, every time I want to see a movie it freezes. This has been happening since July. @hbomax
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Renée Alegría
(@atumamilegusta) reported
WHY Is @hbomax not working?!!! arghsfhakunwculfnuw
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USB
(@HexUSB11) reported
@hbomax @ATT did you know that oceans 11 doesn’t work on your app? Keeps giving everyone an error. @ATT
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troy
(@ethanolivertroy) reported
Bro all this money @hbomax making can y’all make a damn app that doesn’t crash when I’m trying to watch @DCTitans and live vicariously thru Nightwing?!?!?
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Karl Fuzz
(@karfus) reported
@hbomaxmovies @hbomax Hey you bozos, when I navigate to your site, from my home in the UK, to buy a gift subscription for my mother in the USA, and pushed away by "not in region" and there's no "Contact Us" or "Feedback" link, I'm already pretty pissed off with you as a customer. Great work!
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Bernie Bernstein
(@BernieBernste10) reported
@7eraphiim @hbomax Me too. Back-and-forth with them for months. And they've done nothing to help. Get ready for DMs that request info and then offer nothing in the way of actual assistance.
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Dee VILLAIN
(@Gladiator_TV) reported
@hbomax Ayo could y'all fix all apps??? Why do I have to restart my the every time I click on a new show cause your app freezes. Everyday. At least once a day. What am I paying for???
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Karl Fuzz
(@karfus) reported
@hbomax Hey you bozos, when I navigate to your site, from my home in the UK, to buy a gift subscription for my mother in the USA, and pushed away by "not in region" and there's no "Contact Us" or "Feedback" link, I'm already pretty pissed off with you as a customer. Great work!
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NYMess
(@lazyswarm) reported
from
Wheeling, West Virginia
@hbomax @HBO so… Do you guys have any plans on fixing your app? You know this, it is by far the WORST app to navigate. I mean aren’t you HBO? #HBOMax #Incompetence
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WandaRodgers
(@WandaRo56668364) reported
@HBO @hbomax Who will help me with advice?
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Karl Fuzz
(@karfus) reported
@hbomax Hey you bozos, when I navigate to your site, from my home in the UK, to buy a gift subscription for my mother in the USA, and pushed away by "not in region" and there's no "Contact Us" or "Feedback" link, I'm already pretty pissed off with you as a customer. Great work!
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Diegui
(@diegui_mald97) reported
@DCTitans @hbomax the quality drop is noticeable in this season, very slow and very ambiguous. Outside of the fight scenes there is little to be saved from this season.
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USB
(@HexUSB11) reported
@HBOMaxHelp I’m using the iPhone 12 Pro Max. Every time I click on Oceans 11 it gives me that error. It’s the only movie that does that.
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Absolute Fish
(@Joshkaynefriend) reported
@hbomax I don't know what is up with your app but I have never had more problems with a streaming service. It freezes constantly and until this is addressed I am going to cancel. Sad but true.
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Taylor
(@Taylor__Allie) reported
@hbomax has the worst interface I have ever seen
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UMDET3 👻
(@umdet3) reported
@hbomax has the absolute worst streaming platform. It's unstable, the "Play Next Episode" button doesn't work half the time, it's slow, and the don't even get me started on the app. How many times do I need to acknowledge that "streaming using cellular service" is my intention?
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🧚🏽🥸
(@sluttypuddy) reported
@hbomax your platform is really REALLY trash please fix it
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Spooky R. Mason
(@LadyCygnet) reported
@HBOMaxHelp I will later today. As I said, I got it working, so my toddler is getting her Sesame Street fix right now.
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Ellen Lee Schwartz
(@Ellen_Lee3) reported
@HBOMaxHelp Why are there always problems with your service? We pay for this!
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airricksreloaded 🐻
(@djairrick) reported
@HBOMaxHelp I see people are having trouble with your app. For us specifically it's on Roku and the titles won't play, its an app issue as none of the other apps are doing this and I have reset my Roki 3 times. What's going on?
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Entertainment/Sports/News
(@AdamHammerstrom) reported
@HBOMaxHelp I was trying to use HBO MAX a few months ago & it kept stopping & going back to the plane that has all my Channels. I read some articles about that being an issue. I want to know if that is fixed? Does it work now? Thank You.
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Sarah
(@SizzySarah85) reported
from
Orlando, Florida
The only thing getting me through this hellacious work week is that Succession starts season 3 on Sunday @hbomax 🙏🏻
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Danger One Studio
(@DangerUno) reported
@_Vic_Hugo @DCTitans @hbomax Conner is “almost Superman” and there’s no real reason he hasn’t punched Jason and Scarecrow to the moon by now and solved all the problems. If they think he’s too OP, then he shouldn’t be on the show IMO.
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q
(@xarvels) reported
you are literally the WORST site on the face of the earth. you suck. everyone hates you. i hope you go broke and a dog pisses in your shoes. i hope when you have a dead day you drop your keys while unlocking your door. i hope your burger falls apart when you try to eat it @hbomax
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sae🥰
(@saelonnie) reported
dear @hbomax fix your app cuz🤬