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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (29%)
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Buffering (27%)
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Sign in (22%)
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Crashing (19%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Queens |
Buffering | |
 Groß-Umstadt |
Playback Issues | |
| Hamburg |
Video Quality | |
| Pittsburgh |
Buffering | |
| Rochester |
Playback Issues | |
 Guayaquil |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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sona mohamadi
(@SonaMohamadi) reported
@ATT @Tribeca @hbomax Hello, I am a woman and I lost all my money in the capital and foreign exchange market and my wife wants her money. I need $ 15,000 and my wish is that my account be charged. Please save me and help me. Please, please, otherwise I have to end my life, please help, I'm right
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Damion Stone
(@Stone_D1998) reported
@hbomax fix that lagged out UI on all devices
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daniel
(@slayonetta) reported
@FirstKnivesClub @hbomax HBO has the best library but the WORST user interface
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Christopher Tkaczyk
(@ctkaczyk) reported
@hbomax trying to watch In the Heights but the sound is terrible. Don’t have this problem on your other content
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Cashew Clay
(@MCdresback70) reported
@TheDomPerignon @hbomax lol love the content in HBO Max..but absolutely the worst streaming platform haha
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Turtle
(@IOUTURTLE) reported
Whatever god awful update @hbomax did it totally ****** up the seamless transition between episodes. I literally have to back out, log out, and re-enter the app & MAYBE it will play the next episode. And don’t get me started on pausing it for too long
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❖♦◆⟣ Harley Quinn ⟢◆♦❖
(@SuperHarleyQ) reported
@HBOMaxHelp Please fix all the errors messages.
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Ryan whinery
(@ryan_whinery) reported
@hbomax @Xfinity hbomax not working just keeps going back to home page. This app constantly has issues. FIRE YOUR DEV OPS team today!
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Allen
(@mrsosodeaf) reported
@hbomax only HBO content is streaming. TV shows and movies. The hubs don’t load. DC,Cartoon Network nothing. If it’s HBO though it won’t load. So it’s not HBO Max it’s just HBO why is that? I want a reply from @hbomax not the help center.
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ste_en + ph 🐬🛸
(@stephenmilesDP) reported
@HBOMaxHelp y’all do realize your app absolutely sucks right? No I don’t need you help bc even with it problems still persist. Hire some people from @netflix or something bc damn this is a frustrating app
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Drew Colleran
(@DrewColleran78) reported
Hey @hbomax, your app is broken, boo
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Perpetually Disappointed Phillies Fan
(@MCzaplicki97) reported
@hbomax fix your absolutely garbage app good lord
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Tyler
(@tyler30847253) reported
@hbomax @AppleTV the customer service is terrible. Never again will I purchase anything from you guys again.
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Private Figure
(@IamJohnSimon) reported
@HBOMaxHelp Didn't work at all
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Herkules44
(@Herkules44) reported
from
Robinson Township, Pennsylvania
Why @hbomax suck ***? Everybody else have issues? Is this some mare of easttown **** @megstalter
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future peloton owner
(@DanielTWare) reported
everything on my HBO Max is either in spanish or stuck in the narrator mode fix this right now @hbomax
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gregory wade
(@Elaros_Rises) reported
@Roku why is the @hbomax app not working on your device?
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IamEric+ Streaming Service only 4.99/month
(@IamEricT) reported
from
River Forest, Illinois
@hbomax “in the heights” content not available. I’m dealing w a revolt here. Please fix
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𝒟𝑒𝓃𝒾𝓈𝑒 💖💜💙 | 𝙱𝙻𝙼
(@dandelionn_wine) reported
🤬🤬🤬 @hbomax you are the WORST. I’m tired of the tv app freezing up on me.
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jules
(@justmejules__) reported
Anyone else having issues watching @intheheights on @hbomax today?
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E
(@toxic_antifem) reported
@hbomax @gossipgirl This looks god awful
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Alecc Bracero
(@AleccBracero) reported
@hbomax is one of the worst running apps I’ve ever. The fast-forwarding/rewinding doesn’t stop even if I hit play multiple times. With shows like Gomorrah, it automatically plays with an English dub vs the original Italian audio I selected to begin with. Constant struggles.
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Frank Amico
(@FrankAmico1) reported
@hbomax I FIND IT REALLY UPSETTING THAT I HAVE TO SIT RIGHT SO CLOSE TO MY PC JUST TO HEAR HBO MAX. I CALLED MY CABLE PROVIDER THEY SAY IT IS AN HBO MAX ISSUE. I CALLED HBO MAX AND THEY TELL ME TO GO BUY HEADPHONES. EVERYTHING ELSE I PLAY ON YOUTUBE OR SOCAIL MEDIA SOUNDS FINE.
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Joe America
(@JoeAmerica9) reported
@hbomax @HBOMaxHelp #pathetic!! can’t watch the next ep of The Closer cause the service shoved The Heights at ever click!!! #worst in delivery
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Frank Amico
(@FrankAmico1) reported
@hbomax @OptimumHelp FIND IT REALLY UPSETTING THAT I HAVE TO SIT SO CLOSE TO MY PC JUST TO HEAR HBO MAX. I CALLED OPTIMUM THEY SAY IT IS AN HBO MAX ISSUE. I CALLED HBO MAX & THEY TELL ME TO GO BUY HEADPHONES. EVERYTHING ELSE I PLAY ON YOUTUBE OR SOCAIL MEDIA SOUNDS FINE.
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Celina
(@tu_es_belle) reported
@hbomax @HBOMaxHelp I have sent a DM to the HBOMax Help Twitter. Have not received a response.
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Justin D.
(@jj4leafclova) reported
@HBOMaxHelp Play button is not letting it play. Same with other shows/movies. This has been going on with other movies for a few days now. Thought it would resolve itself by now. Using a Roku TV. I have already removed the HBOmax channel and re-added it but the problem persists.
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Katey Griese
(@km_griese) reported
@Xfinity @hbomax why won’t my hbo max work??? Every time I get into the app I hit to watch the movie and it takes me back to the main screen. I even try through on demand and it’s the same. #fixthis #HBOMax
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Doukie62
(@SMillah430) reported
@hbomax @GetSpectrum What is going on in Manhattan?? Dying to watch “In The Heights”!! The app is now working!!! Help!!!!!
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Cyberjunk 1985 🏳️🌈
(@VinnyPrincipe0) reported
Yo, @HBOMaxHelp Why does your PS4 app keep messing up? Can't go more than 11 minutes without getting an error and have to restart the damn thing.