HBO Max status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

• Buffering (36%)
• Playback Issues (27%)
• Sign in (22%)
• Crashing (10%)
• Video Quality (4%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

City	Problem Type	Report Time
Boston	Sign in	2 days ago
Omaha	Buffering	5 days ago
Birmingham	Sign in	5 days ago
Schongau	Sign in	6 days ago
Hollywood	Buffering	7 days ago
Bellevue	Buffering	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kenny Eckley (@Yamikeck) reported 10 minutes ago

  @hbomaxhelp i want a refund. i bought the aew ppv from your app and almost a hour and a half in it is still not working. I had to go to youtube and pay for it for a second time to be able to watch the ppv.

• 
  A B (@Crazyglue101) reported 13 minutes ago

  @hbomaxhelp How do I get a refund for AEW revolution the purchase did not work at all

• 
  🇺🇸HairForceOne🇺🇸 (@47ShadesOfMaga) reported 14 minutes ago

  @hbomax @StreamOnMax Keep going with the woke BULLSHIT on The Pitt, and you’ll lose this viewer and the REST of our ED. Ridiculous. You have a solid, medically accurate (to a point) show, but yet EVERY week, some woke **** slips its way in the episode. This week? ICE And let me inform you if this- Not ONE of us working in a busy ED care if people are LEAVING the EMERGENCY WAITING ROOM for their NON EMERGENCY ISSUES. Jerkoffs.

• 
  Sdot 😵‍💫 (@The_StevenHo) reported 14 minutes ago

  @hbomaxhelp @AEWonTV @StreamOnMax There was no make good and watching the show live was impossible. Almost as impossible as getting to talk to a real human instead of the chat bot on your help page.

• 
  zack (@GLLGHR301) reported 20 minutes ago

  @hbomax @aaronrift Hi, I had this issue last night too with my PPV, but the customer service chatbot kept putting me in a loop and I never got resolution.

• 
  Mary-Kate Anthony (@marykayfabe) reported 21 minutes ago

  @MarkyKFabe @hbomax @AEW Is it not working for the PPV?

• 
  Drew Griffin (@VenusHeadTrap) reported 21 minutes ago

  @CutSchumacher @hbomax I like your optimism. But as I recall a lot of work was done on A3 assembly. There’s even some muffled dialogue. The BF work print I saw was great and feels like a finished film, but it has that disruptive time code over the picture and borrowed music from popular movies

• 
  CoaCoalt (@Coalt81) reported 21 minutes ago

  @hbomaxhelp Hi, I am writing to report a persistent issue with the Max app on my Apple TV 4K. Despite having a Premium subscription, my video quality remains stuck at 720p, while I should be getting 4K UHD or 1080p.

• 
  Matt Smith (@msmith850) reported 22 minutes ago

  Don’t forget, today is @hbomax day. Download, sign in/up, stream @tntsports and loads more 🎥 📺

• 
  Bret Callahan (@Bret14) reported 23 minutes ago

  @hbomaxhelp hey guys the @AEW feed is awful the radio is not working please fix this or refund everyone it's a joke in 2026

• 
  Steveg561 (@SteveG561) reported 29 minutes ago

  @TonyKhan this deal you’ve made with HBO has made it impossible to watch your PPVs. @hbomax has the worst customer service I’ve ever seen in my life. Literally no help or assistance whatsoever to give me access to the PPV or to get my money back after waiting hours. This is bs.

• 
  Gabe (@TheGWK21) reported 29 minutes ago

  @aaronrift @hbomax Didn’t work for me either I had to just order it through cable and now I have to try and get a refund

• 
  OG_PEPPER_SAUCE (@OG_PEPPER_SAUCE) reported 30 minutes ago

  @hbomax Please fix your issues. I just wasted $40 on a PPV that will not load Just a spinning circle. Absolute garbage. You could take some notes from Netflix.

• 
  coach mack (@onceugomack) reported 30 minutes ago

  @hbomaxhelp audio keeps cutting out on the March madness games. No need to respond just fix it

• 
  james dagostino (@dags9256) reported 34 minutes ago

  @UConnMBB @MikeMutnansky @hbomax was frozen for me. Worst coverage ever, stick to ******* movies and tv

• 
  thinksojoe (@thinksojoe) reported 35 minutes ago

  I've been a fan of this dude since he was Prince Puma, and had been enjoying his work in AEW, but I have seen first-hand how badly MS can affect someone, and have helped raise money for MS charities. @TonyKhan I hope you know I'm turning off @hbomax whenever he's on.

• 
  Onur Ç. (@BlackmaxOnur) reported 37 minutes ago

  @wbd @HBO @hbomax Congratulations! Thanks to you, the entire Harry Potter franchise has become a laughingstock. Every day there are mocking edits, and you don't care about these complaints at all! You're awful, absolutely awful!

• 
  Vertrees (@vertrees) reported 38 minutes ago

  @hbomaxhelp my AEW feed still isn’t working. How do refunds work??!! @TonyKhan

• 
  Synchronicity (@74Synchronicity) reported 40 minutes ago

  Dear @hbomax and @NOWTV - why can't I download The Pitt onto my iPad to watch on a flight tomorrow? Is it a glitch with the new platform on Now TV, is it a problem with this series or is this simply unavailable for download for Now TV Subscribers?

• 
  Rajiv (@TheRajiv8) reported 42 minutes ago

  I hade to request a refund from @Apple for the **** show that is @hbomax showing #AEWRevolution just bought it on YouTube and it’s working beautifully there. @hbomaxhelp get it together and hopefully Apple approves the refund because of how terrible the experience was on your app

• 
  dontmesswithdalady204 (@dontmesswlady04) reported 42 minutes ago

  @aaronrift @nodqdotcom @hbomax Ppl were having issues during Zero Hour I saw Too. Mine keeps going in & out.

• 
  Fiend's Firefly (@JayMac381) reported 43 minutes ago

  @aaronrift @hbomax Yep freezing and audio problems

• 
  tommy (@alphamaletommy) reported 46 minutes ago

  @AewMarksman @hbomax I’m having the same issue, please message me if you figure out a solution

• 
  Rowdy Ralph (@IamRowdyRalph) reported 52 minutes ago

  @hbomax is terrible for watching basketball. The stream sucks.

• 
  Bret Callahan (@Bret14) reported 55 minutes ago

  @hbomaxhelp hey guys the @AEW feed is awful....the audio doesn't work. Like seriously this is 2026. @TonyKhan you should realize there is an issue.

• 
  Frank (@t3hfrankie) reported 56 minutes ago

  @hbomaxhelp @DatMane2k Can't watch AEW Revolution 2026 replay on HBO MAX. Its just a black screen with loading circle. Tried 5 times and can watch other stuff on Max just fine. I paid for PPV, so plz fix

• 
  Steven (@FatGuyLilCoat89) reported 1 hour ago

  @JayBeasta @hbomaxhelp I had to go and order it on Prime because we're 40 mins in and no fix. HBO assist has been useless and said they'll "email me" with a specialist, when asking for a refund.

• 
  lee 🤠 (@harveyleeee) reported 1 hour ago

  @hbomax y’all gotta fix these ads. i can’t even watch the pitt in peace without them popping up and not going away

• 
  Gary Bibby (@garybibby) reported 1 hour ago

  @NOWTV your trailer about @hbomax coming together has a spoiler from Heated Rivalry in it, please fix that.

• 
  Kevin (@GoatHCW) reported 1 hour ago

  @hbomaxhelp hello? I paid 39.99 for AEW PPV only for it not to work. Will you be issuing refunds?