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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (33%)
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Buffering (30%)
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Sign in (19%)
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Crashing (14%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rowlett |
Crashing | |
 Paris |
Buffering | |
| Aurora |
Sign in | |
| Écully |
Crashing | |
| Washington, D.C. |
Sign in | |
 El Pueblito |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Joseph
(@AndyJ0seph) reported
@TeekOfEndor @hbomax Same issue here with the GX and Sonos Arc 😕
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Caroline
(@Caarolinne11) reported
@hbomax is the worst streaming network we have ever had. Half of the time the sound doesn’t work and the other half the movie lags so bad we can’t even watch it.
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Casey Shapiro
(@caseyshaps) reported
@HBOMaxHelp Your app is garbage…the sound is always 40 decibels above every other app and trying to fast forward sends the interface into a tailspin you need to fix this trash pile
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megs
(@ughmegs) reported
@hbomax somebody hacked my **** fix it
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HelpDawn
(@HelpDawn1) reported
@HBOMaxHelp i cant sign into my account I pressed change password and it resets but it still wont let me sign in I've been trying to sign in for about 30 minutes
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MISTA NASTY TIME
(@snitchhomiequan) reported
@hbomax FIX YOUR ******* APP BEFORE I COME AND PUT MY THUMB IN YOUR WIVES ***
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Caroline Fatchett
(@CMFatchett) reported
@HBOMaxHelp Can’t watch because your app doesn’t work!
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MillionDollarGeek
(@MilDollarGeek) reported
Hope you have a better stream, im barely getting home and already don't want it to mess up RT @BJtheWebGuy: I think @hbomax is the worst streaming app out there. It constantly freezes, crashes, and doesn’t load sound properly. I’m going to cancel if they don’t get this fixed.
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May C. Black
(@MayCBlack) reported
@PauleyBeth @AustinStrassle @hbomax Great content. Absolute worst UX.
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molly
(@ThereGoes_Molly) reported
Man, fix whatever the issue is that’s making it hard to rewind without basically starting an entire movie over!! @hbomax
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Juan Hernandez
(@obi_Juancho) reported
Why @hbomax has such terrible interface on @Roku ?!?
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Caroline Fatchett
(@CMFatchett) reported
@hbomax Would love to watch it but of course I can’t because the @hbomax app won’t work.
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DS
(@DawnStraz) reported
@HBOMaxHelp I am unable to update my Samsung TV with the newest version of HBO Max. I have: Deleted apps to make space Cold restart Cannot delete HBO Max app (TV doesn't allow it) Get error 116 when trying to reinstall. Do I need a new $1k TV to use service I pay for?
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Jason Worthley
(@JasonWorthley) reported
@hbomax Been trying to but it’s not working 😡
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Josh L 🏳️🌈🌵🧠
(@jrlind78) reported
@hbomax is the most expensive streaming service I have that doesn’t work consistently…but I just finished #hacks … what brilliant television!!
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Jeff Haber
(@heffjaber) reported
@hbomax your streaming service is garbage!! Fix it!
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AG
(@ALG3nius) reported
Fix your damn app!!! @hbomax
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NastyPupShaq
(@NastyPupShaq) reported
Hey @PlayStation, When my @hbomax shuts down for the millionth time. And I hit "report issue" who's in charge of sending that report over to them to fix it? Asking for a friend.
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manic pixie dream goblin
(@phoebeannek) reported
@AmazonHelp @HBOMaxHelp every time I open media in the HBO max fire stick app it shuts down and returns to the firestick home screen. Help please!
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Hey, it's Jim!
(@NoThatOtherJim) reported
@kitty_carroll @HBOMaxHelp I was eventually able to get it to work by searching from the Roku home page. Played fine after launching it from there!
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Chazmanian Devil
(@steelrzgirl) reported
@HBOMaxHelp @HelpDawn1 Its not us. Its you. Fix your garbage app.
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Joshy Goulashy
(@joshygoulashy) reported
@hbomax MAJOR glitching/looping/crashing when signing in. Using Android Sony Bravia. I used to be able to hard reset/restart the tv, and the glitch loop would stop, but for the last few weeks haven't been able to use our hbo account at all. stuck in the loop. Please help.
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Gretchen Bird
(@IamGretchenBird) reported
@hbomax someone stole my account...and you won't let me contact anyone about it? Really? Like how can someone literally change a password AND email without having me approve it through my own email? That is a major safety/privacy issue.
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bey
(@JayStarMilli) reported
@HBOMaxHelp @borboremadiego My hbo max doesn't work on my ps4
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Daniel Carlson
(@danielwcarlson) reported
@gholson @HBOMaxHelp It’s happened on my PS5 a couple times, too. (Wasn’t sure if it was a controller issue, app issue, or what.)
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Hilly
(@RugratHilly) reported
@hbomax fix the app on PlayStation, all these bugs are getting old.
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Chazmanian Devil
(@steelrzgirl) reported
@HBOMaxHelp @DawnStraz Just fix your app. Its not the end user.
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max wolfe
(@sirrkhalil) reported
@hbomax y’all make way too much money for your app to be that terrible and glitchy!!!!
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mojit
(@mod_qs) reported
**** @HBOMaxHelp and @hbomax y'all gone continue to lose subscribers and money because y'all want ppl to pay for bullshit *** service. App doesn't work but I can't get a refund. **** y'all. Reporting you *****.
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6
(@captainbroward) reported
Fix y’all damn app @hbomax