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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (35%)
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Buffering (23%)
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Sign in (21%)
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Crashing (18%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Martin |
Buffering | |
 Sherbrooke |
Playback Issues | |
| Innsbruck |
Crashing | |
 Crestview |
Playback Issues | |
| San Jose |
Playback Issues | |
 Gustavo Adolfo Madero |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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sarah.
(@_sarrahbearr) reported
@hbomax can you fix the next episode button please??? It doesn't always align with the actual end of the episode and will literally cut off the last minute of the show and just go to the next one. Yah girl needs her Friends episodes 😭
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ChristophShyper
(@ChristophShyper) reported
@hbomax Two computers on the same wifi - on Windows I watch Friends, on Mac I get geo location error...
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JTR0718
(@jw180704) reported
@SupplyDEMANDwB @BaronOyd @hbomax Nope. Absolutely nothing in Man of Steel or BvS points to Swanwick being anything other than some generic general. If anything him being Manhunter hurts those films, Metropolis is getting blown to **** or Doomsday is running wild and MM refuses to help.
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4 ⭑ Town stan account
(@salmattos) reported
@hbomax BB needs therapy badly, someone help him
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Maria St
(@mjstarace) reported
@HBOMaxHelp Hey we were able to fix the issue- had to delete the app and redownload it. We initially tried updating but that still didn’t work.
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joanne
(@jolo1047) reported
from
Portland, Oregon
@HBOMaxHelp my brilliant friend season 3- can only get episodes 1,2,3. I’ve tried everything-all your suggestions on HBOMAX help to no avail. I want to watch the rest of season 3.
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JHolla
(@JH0LLA) reported
@HBOMaxHelp the app is not working on Apple TV
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Chris
(@rdlvsls) reported
@HBOMaxHelp is there an outage currently? The Apple TV app will not open
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Sean Oliver
(@SeanOliver3) reported
@david_jenkins__ @hbomax Don't try and trick us with this quality over quantity ruse! I shan't be rused!
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Majima Goro
(@TheScienceDemon) reported
@bigboss_joel_ @snyder_all @hbomax The Razzies gave worst director to Kubrick. Your argument is worthless. Cabeza de huevo.
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kremp
(@thewreckinglot) reported
@MuscleSport_LLC @hbomax @D_Lombardozzi The premise of a show that is based on real events is awful?
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Jorge Caballero A
(@caballerojorge2) reported
@HBOMaxHelp @HBOMaxCASupport @HBOMaxSoporte Hi !!! What happening with the service in Mexico Guys? Please. We pay for your service and always when we want to see some match you have issues !
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a Dude's Nerdery
(@adudesnerdery) reported
@Bigs821 @Matt_5972 @hbomax I work 55-60 hours a week
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Clearz
(@teamclearnzee) reported
I have a @hbomax subscription for a day now… all I have is issues with connecting to WiFi.. it doesn’t seem to know when I’m on WiFi or when I’m on cellular .. even when I change it in the settings… what’s up with that?
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Mike's Take
(@MikesTake4) reported
@fox8news Corporate greed at it's worst... They should be grateful for the subscriptions they get paid for but instead try to force people to pay more. No thanks, I signed up for @hbomax
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Wade Campbell
(@WadeCannibal) reported
@HBOMaxHelp (LG TV) — buffers until I get a ‘check your internet connection’ error message. I’m hardwired and have 0 issues with any other service. It’s not my internet. And the campy ‘well be right back’ messages are infuriating when you know it’s the ads that are causing the issue.
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777 Hunt
(@PrinnceWilliam) reported
Your app is trash with too many errors @hbomax
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Xavi Babi
(@Mr_Eshel) reported
yo @hbomax y’all gotta fix these subtitles 😭😭
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Calypso’sKeeper
(@CalypsosKeeper2) reported
@hbomax you need to fix your app it sucks
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Mutant Respector Steve Rogers
(@hole_4_threepio) reported
@hbomax did you fix the subtitles on Drive My Car yet, I want to watch the rest of it tonight
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Lauren
(@ThatMovieIsFine) reported
from
Phoenix, Arizona
Anyone else having subtitle issues on @hbomax for DRIVE MY CAR?? The film began with no English subs at all. I managed to switch them on, but then when I rewound one scene, they disappeared completely & I cannot get them back (& yes, I've restarted the app twice).
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AGUILA REAL
(@America__1916) reported
@hbomax It doesn’t work
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Jesse odame
(@geek_head188) reported
@bigboss_joel_ @snyder_all @hbomax Nah people like you ruined dc with the help a wb go f yourself bozo
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Oz Sultan (ozsultan.eth)
(@ozsultan) reported
Dear @hbomax and @Showtime please fix your buggy ad servers so they don't put us in 15 min loops where nothing will play and your ad server hangs If you're charging for ad free and serving your own promos - make sure they work ffs
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Jeremy
(@jdb_2120) reported
@hbomax hbo max is the worst app on tv. Every customer should be compensated for a month for the poor service
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Maria St
(@mjstarace) reported
Anyone having crashing issues with #hbomax ? @hbomax 😒😒😒😒
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Jeremy
(@jdb_2120) reported
@HBOMaxHelp I am able to watch every app on my LG smart tv except hbo max which tells me to check my internet connection. And there’s an error fetching
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Chloe Gale
(@Cloella) reported
Hey @hbomax I'm trying to subscribe but each payment method it says there is an issue. My cards are working fine everywhere else, the same for my PayPal. Can you assist?
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WHOOOOOO
(@TomLew32) reported
@hbomax FIX THE XBOX VERSION OF THIS APP OMG I can’t watch more than one episode of anything at a time
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Mutant Respector Steve Rogers
(@hole_4_threepio) reported
@HBOMaxHelp Will it work on PS4