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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (33%)
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Buffering (30%)
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Sign in (18%)
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Crashing (14%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stuart |
Buffering | |
| Rowlett |
Crashing | |
 Paris |
Buffering | |
| Aurora |
Sign in | |
| Écully |
Crashing | |
| Washington, D.C. |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Trucker ****
(@truckerfuck) reported
@hbomax Fix the ******* line already
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Robert Sawaryn
(@RobertSawaryn) reported
@volcanocomics @snydercut @hbomax We need Zack Snyder to film a movie 6 years ago and compile it together into 4 hours? Synder is a movie director.. much more than 4 hours to fix that garbage
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Taylor
(@tjmatyasz) reported
Ok @HBO I just signed up for @hbomax and so help me god if monkey beats the lizard I’m cancelling my subscription
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M0DD3RNG4M3R
(@coreyjacbcooper) reported
@ZackSnyder @hbomax Why was this part of the scene deleted? I've got a couple of theories but it would be cool to know why like did the editing software glitch on this one clip or was it a studio note or did it just not fit with the scene overall?
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aaronnickey
(@AaronNickey) reported
@hbomax I have been trying to watch this app and I have signed out and back in and still it wont let me play any movies. Can you help me
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Nyxie!
(@_Nyxie_) reported
@red1nk @hbomax I really dont think the animation technique is the problem here
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Trucker ****
(@truckerfuck) reported
@hbomax fix the ******* line already!!!
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Drew Freeman
(@SparkyPhoenix85) reported
Utterly perplexed by my frustrating situation with @HBOMaxHelp trying to figure out why the HELL I can’t watch @GodzillaVsKong this weekend without CONSTANT buffering and stutters - no other movie on @hbomax is giving me this issue - already feeling duped for subbing this week :(
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Cale Thompson
(@CaleThompson) reported
@hbomax Someone just used my email address to create an account. I live in Canada and cannot access any of your webpages. Please help figure out what happened.
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Jenny Andreu
(@jennyloconnor) reported
@HBOMaxHelp I need help canceling my subscription. I sent a message to you earlier this week and still have not heard anything back. My husband and I transferred outside of US with the Navy. I did not know that HBO Max would not work. Please help me cancel. I was charged again.
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barbarian
(@danny_bahr) reported
@hbomax what’s up with Godzilla vs. Kong? I haven’t been able to stream for three nights straight because of buffering issues.
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Ayda Kocak
(@aydako) reported
@hbomax buffering, picture quality, and interface suck. Big time.
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gokuGTX
(@Chris88nu) reported
@AmericaStonk @hbomax I have direct connection and Xbox one base system. I haven't had one buffering issue since they told me they fixed it. Hmm I'm sorry. Send HBO Max help a DM that's what I did.
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your son, joe
(@yoursonjoe) reported
Your reminder that @hbomax is keeping Woody Allen movies available “to allow viewers to make their own informed decisions about screening the work." If anything is worthy of cancellation, it's molesting your 7-year-old adopted daughter & gaslighting the victim in response.
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CrimsonCortex
(@CrimsonCortex) reported
@hbomax really giving us #Texans flashbacks to the Arctic blast with a problem they knew would happen but still nothing was done to prepare for it better. #GodzillavKong please fix the problem.
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CJ ✨
(@CJPendragon) reported
So @hbomax is too expensive for me not to be able to sign in on multiple devices even when no one else is watching it. I’ve reset the password a half dozen times and still it won’t let me sign in on @MichaelAlexPen iPad.
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Chris Rosenberg
(@ckr1024) reported
Three days later, still can’t watch #kongvsgodzilla because @hbomax is the worst streaming service available and it is buffering every 30 seconds. Back to @disneyplus for movies you can actually see in their totality.
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YOYOYO
(@1776Murika) reported
@hbomax IM COMPLETELY DISGUSTED BY THIS COMPANY. YESTERDAY I MADE 2 SUBSCRIPTION (1 THRU AMAZON ANOTHER ON THE WEBSITE) ON A ATTEMPT TO WATCH A MOVIE WITH MY SON. FOR MY SURPRISE IT ONLY WORK THRU MY TV PROVIDER AND YOU HAVE TO SIGN UP USING THE SAME EMAIL
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RC 🇺🇸💪
(@rmanzo77) reported
@mfrasmussen2856 @hbomax Very true. But I noticed all movies on @hbomax buffer every few minutes. So annoying. And it's not my internet speed as I have fiber in my area. They really need to get it together
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BRodFlightCrew
(@brodflightcrew) reported
from
Harney, Colorado
@GodzillaVsKong @hbomax @hbomax needs to fix its streaming volume problem, the dialogue was way too low and we had volume all the way up.
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Free Denizer
(@FreeDemizer) reported
@GodzillaVsKong @hbomax no HBO Max here in Europe and Cinemas are closed. Send help and popcorn
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Omari Brown
(@OmariBchillin) reported
@hbomax @HBO Please fix the audio for @blackdynamite. The audio cuts off at the 7mins mark.
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Daniel William Clark
(@DanielWClarkDWC) reported
@TheTayaValkyrie @hbomax If watching it on a computer/tablet/etc, try a different browser. Microsoft Edge won't work, but Google Chrome will do the trick.
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Gerald Joseph, MSW, ACM, CTP
(@gerald_joseph90) reported
@sheologian @hbomax Terrible 😞 basically erasing the individual and saying their life doesn’t matter.
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𝐵𝒶𝒷𝑒𝓈 🇵🇭🇺🇸
(@im_so_golden) reported
@hbomax Do we know when the sidebar issue will be fixed?
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Drew Freeman
(@SparkyPhoenix85) reported
Seriously @HBOMaxHelp what gives???! I’m struggling to get through just the opening of this damn movie after two days of coming back to trying to watch friggin @GodzillaVsKong it’s choppy and stuttering and pausing and buffering like crazy - had NO problems with anything else!!!!
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Taya Valkyrie
(@TheTayaValkyrie) reported
When you can’t sleep and @hbomax isn’t working....help
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B
(@lifeisterrible) reported
For the love of all things holy why is Life and Times of Tim not on @hbomax?!?! Seriously the hardest show to watch without paying per episode. cant even buy the 2nd or 3rd season on dvd?! @stevedildarian please help!
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Shayne Hanley
(@Shayne_Hanley) reported
@XavierCollinNZ @HBOMaxHelp Same problem. Started last night during kong vs godzilla. Freaked out because my Q60 is new, but is just occurring on hbo max.
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KC
(@Will4Williams) reported
@hbomax How much extra to get a stream that doesnt buffer every 10 seconds