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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (28%)
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Buffering (27%)
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Sign in (22%)
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Crashing (19%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lexington |
Buffering | |
| Philadelphia |
Sign in | |
 Berlin |
Playback Issues | |
| Queens |
Buffering | |
| Groß-Umstadt |
Playback Issues | |
| Hamburg |
Video Quality |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Sumeet
(@sumeet_s_97) reported
@Ronnie2K @hbomax I didn’t ask I asked for you to fix your game.
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Jason Karns
(@jasonkarns) reported
@hbomax you’ve broken the back/menu button on appleTV
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Her, She, That Btch
(@Ai_Kichona) reported
@hbomax FIX THE STREAMING LOAD
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Mariano Navarro
(@MarianoPNavarro) reported
@puskintio @hbomax Even with ego, greed and money issues in it, at this point this defies all logic and common sense anyway.
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Dan
(@DPeluso88) reported
@ZackSnyder I can’t help but wonder if, “unknown object 61982” in Justice League has anything to do with the release date of Blade Runner now that I’m watching your movie picks on @hbomax 🤔 #WorldsGreatestDetective 🦇
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james
(@superman50000) reported
@ArguingMeadows @WesleyWiggins14 @hbomax What sucks is they still didn’t fix this green screen looking error
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Marina
(@Mojo7171) reported
.@hbomax is down. Can’t login and kicks me back to the sign up
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Lucas Figg
(@LucasFigg) reported
from
Allen, Texas
@hbomax your AppleTV app isn’t working. I click to play content and nothing happens, if I click again..it crashes. I’ve deleted and reinstalled, my network plays content from all other sources just fine. AppleTV 4th Gen, latest version of the app. Help!!!
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Ashley in St. Louis
(@AshleyInSTL8) reported
from
St. Louis, Missouri
@tparkstl @hbomax We started it last night. I had nightmares all night. Unrelated, but a few different nightmares last night. I learned we may return to work a few months earlier than originally planned also. I’m not trying to be a baby, but I can barely do Target drive up on my own right now.
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Twiqballer
(@Twiqballer) reported
Hey @hbomax — your skip intro button for the west wing is bussssted. It comes up during the recap, but doesn’t come up for the actual intro after the cold open. Fix this please and credit me and send me a $100 gift card to @Cinnabon thank you.
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Geoff Novak
(@gpn005) reported
@hbomax you seriously need to fix your apps...super slow, reaction time to a click can take 30 seconds+ and sometimes just locks up and won't even let me exit to the menu of my streaming device...this happens on multiple platforms so not my devices...hire some more programmers!
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Like_A_Brick
(@LikeABrick) reported
@HBOMaxHelp @HBOMax Full screen is broken on all browsers I've tried using Windows 10. Restarting, clearing cache, updating browser doesn't work.
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Her, She, That Btch
(@Ai_Kichona) reported
@hbomax Fix the loading on the movies you have
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☮️💟 & Restore The Snyderverse
(@PeaceLuvCarryOn) reported
@hbomax @HBO Or.... help #RestoreTheSnyderVerse
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Ashley in St. Louis
(@AshleyInSTL8) reported
from
St. Louis, Missouri
@tparkstl @hbomax We started it last night. I had nightmares all night. Unrelated, yes, but a few separate ones. I learned we may return to work a few months earlier than originally planned also. I’m not trying to be a baby, but I can barely do Target drive up on my own right now.
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studioGIMMICK
(@studioGIMMICK27) reported
@Meditatingjestr @gojijynx @hbomax Yeah, but he let him try again. Another issue was the Miyazaki is very hard to work with. He’s very much a rigorous kinda guy. So they don’t see eye to much either. He’s trying. I would like to think his dad is too
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Gustavo Hilsdorf
(@gushilsdorf) reported
@HBOMaxHelp guys I only found this handle now. Could you please follow up the thread to check this UX "error" in the browser + super wide screens. After your last update I'm not able anymore to watch movies full screen. Much appreciated.
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DC Fan JP
(@DCfanJP) reported
@POP_Culture2020 @mjarbo @hbomax Matt is absolutely right. All HBOMax content is now controlled by WB. It was too late for them to stop ZSJL, but they can prevent any future Snyderverse. But cancelling our subscriptions will not work in our favor if we want to convince WB or Jason Kilar to give us more content.
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manoroid
(@manoroid85) reported
@LisWonder1 @hbomax I'm almost betting itll crash again this weekend too.
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Ashton
(@Ashton06443629) reported
@hbomax hey maybe y’all could fix y’all’s app from buffering 24/7 that’d help
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Víctor Hugo Martínez Esparza
(@VctorHu01278134) reported
@HBOMaxHelp @Michael79437896 I´ve seen the #SnyderCut like 8 times and its amazong, i really dont understand why the negativity to this project and to work with Snyder #Snyderverse must continue
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t-dad
(@t_dad01) reported
@hbomax new day, new type of app crash...service code hbo max service code h-4beaa5c4-0236-431f-975d-ee8747a 34af7. The psa4 app is junk on a daily basis
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Scott Kegler
(@Skeglerguy) reported
Not pursuing a Snyder sequel seems like a terrible business strategy. So disappointing. @hbomax @WarnerMedia #RestoreTheSnyderverse
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Tommy
(@MidnightMarques) reported
@JustIdeals @HBOMaxHelp Please fix this, HBO Max! I have the same problem with my iMac!
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Her, She, That Btch
(@Ai_Kichona) reported
@hbomax IDGAF ABOUT WHAT TO STREAM FIX YOUR STREAMING SERVICE! YOU CANT FAST FOWARD YOU CANT WATCH **** WITH OUT IT GETTINF STUCK AFTER 5 MIN
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King’s Day 3/24 🥳🎂
(@ThaRecklessKing) reported
I really want @hbomax to fix this subtitles situation. A lot of us watch content with subtitles but the HBO Max app subtitles are ridiculous. They take up the whole damn screen, and they lag.
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Taryn Dwyer
(@MouseFanTaryn) reported
Super disappointed that after 10 months @hbomax still does not work on my @amazonfiretv #fail
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lineline
(@lineline432) reported
@TheCultof62 @HBOMaxHelp I also got hacked, these support services aren’t doing anything, send a DM to @DaveCyberHelp on instagram, they’ll help fix your account fast!
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Antonio Graci
(@AntonioGrac1) reported
@hbomax still cannot watch @LastWeekTonight on my Apple TV... fix the navigation errors
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🎮🐱Queen Beezzy☕🎶
(@QueenBeezzy) reported
@hbomax @HBO Having sign in issues of course 😑