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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (33%)
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Buffering (31%)
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Sign in (18%)
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Crashing (14%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stuart |
Buffering | |
| Rowlett |
Crashing | |
 Paris |
Buffering | |
| Aurora |
Sign in | |
| Écully |
Crashing | |
| Washington, D.C. |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Brian C. Bock
(@BrianCBock) reported
Why do companies not follow standards on platforms so stuff works as expected? Bought a keyboard for my living room devices, including Apple TV. Most apps just work. But not @YouTube, @hbomax and @BroadwayHD. These special snowflakes did their own thing. #Accessibility be damned.
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Pablo Colibrí
(@CrastinatorA) reported
I love how streaming services are competing for worst interface. Obviously @PrimeVideo wins, hands down. But I offer @hbomax as a healthy contender for just absolute ******* garbage.
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shreks_pinky
(@shreks_pinky) reported
@hbomax fix your subtitles please 🥺
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Nick DeRose ⬡
(@Dj_DeRosevelt) reported
@hbomax you have created the worst streaming app
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matt_wooo (⌐■_■)
(@matt666_wooo) reported
**** this . im over it @YouTube @hbomax @PrimeVideo all laggy on my verizon fios internet please fix your routing. seems to work fine on wifi but ethernet NOPE loads 2 seconds of a video then stops. no help from fios support. 😡😡
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Chuck
(@cbmassey1) reported
@hbomax is there any fix for close captioning not working on Roku devices? I need it and don’t have any other platform to watch on.
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Jolene ❌ 🇺🇸
(@SouthernConLady) reported
Don’t offer CC on your network and not have it work 🤬 @hbomax
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tayla coulthart ミ☆
(@vhmk9542) reported
@BaileeMadison @PLLonMax @hbomax It doesn’t work in Australia 😢😢😢
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Riaziel
(@RiazielGames) reported
@hbomax app not working? And the only thing I can find for 'solutions' is to update my app. Thank you for the obvious thing I checked first.
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Amish R&B
(@arterialturns) reported
Are @hbomax and @paramountplus in competition for worst streaming apps? At this point it seems reasonable to suspect they are well aware of the issues and this is some kind of sick experiment.
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Amish R&B
(@arterialturns) reported
@mitzlepatini @hbomax @paramountplus I thought so. But yeah, they're monumentally terrible. We were watching something on Paramount+ and I was reminded why I never use it.
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José R Ubieta
(@ubieta_beta) reported
@WestworldHBO @hbomax Worst sci-fi show ever 🤢🤮
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BilliamB
(@Blackbilly88) reported
@hbomax for the love of god! Please can you fix it to where, the episodes actually start over when we finish watching them! I have to manually restart EVERY EPISODE!
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Roxana Alcala
(@etniacomm) reported
@HBOMaxHelp @bahamapro This doesn’t help @hbomax La Unidad season 2, a Spanish series originally in Spanish, doesn’t have the option anywhere to choose or change the language (English)…there is no sense to watch it dubbed in English for latinos…c’mon!
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Becky 🇺🇦
(@seriouschick) reported
@HBOMaxHelp Already doing all of that. Still have to force quit and relaunch the app several times a week. Just work on the updates and fix it! It’s a known issue. You guys can do so much better.
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a5ha’s 🏠
(@theashab_) reported
@HBOMaxHelp fire stick. & you have a whole thread of 60+ reddit users experiencing the same problem. please fix it.
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Trumpo
(@S42677549) reported
@hbomax The movie is terrible! HBO Max not worth it
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Crypto Hunter
(@cryptobounter) reported
@hbomaxmovies @hbomax Good acting, kind and funny film which could be very enjoyable if it’s not filled with that rainbow colour. The characters were quite obvious (I have no problem with) but this constant forced feeding of rainbow crazy ruins it badly. Shame to ruin it like this.
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Nick DeRose ⬡
(@Dj_DeRosevelt) reported
@HBOMaxHelp My experience is I’m trying to use this app on my tv to watch things as people do, but apparently this is only a buffer wheel, black screen, and error code app.
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Jay Robinson
(@jayrobinson) reported
@_mochs Agreed. I have to search to find every show because they assume you always want the next episode. If they let you jump to the series page from any episode tile, that would help a ton. Also, spacebar doesn’t pause the video player on iPad w/keyboard attached @hbomax @HBOMaxHelp
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Yves' Pinned Tweet ❤️🩹
(@AdamantxYves) reported
@HBOMaxHelp Hi, I'm having issues signing in to HBO Max. I haven't changed my email address or password, yet I've been signed out and it says that my info is invalid. Please help.
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beth, an alien
(@bourgeoisalien) reported
@gothy_kitty @krystalball @hbomax I have a friend who met him and said he was genuinely one of the worst pieces of **** she ever had the displeasure of encountering
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Fefita La Grande 🇩🇴
(@ShowMEurBIGGIE) reported
@hbomax is hands down the WORST streaming app. I pay $15/month just to see a a show called “Playback Error” y’all lucky #Insecure is on there otherwise I would’ve never gotten it.
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Jeff Erickson
(@JeffErickson93) reported
@HBOMaxHelp How have you guys not fixed the problem where an episode of a series you've already watched starts from the end and you have to manually rewind every episode yet?
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kazekage
(@xxkj_) reported
@hbomax for the love of all that is holy, fix your subtitles.
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JP
(@JP36719646) reported
@hbomax I recently moved to a country where you don't have service and want to cancel/freeze my account. Your site won't let me and shows only that theres no service in my country. pls help.
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Jake Peterson
(@jakepeterson70) reported
@peacockTV has the worst UX in the world.. holy **** didn’t know it could be this bad. Worse than @hbomax and that’s saying something.
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#savelegacies / Stelena and Handon forever
(@TaySwift134life) reported
All of my problems would be solved if @netflix or @hbomax would just #SaveLegacies
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Feature Envy Productions
(@feature_envy) reported
@HBOMaxHelp (For anyone wondering this was ages ago and I was hired to work on embedded software so I promise I wasn't just an idiot)
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Juana
(@Mizz_Juana) reported
@hbomaxmovies @hbomax I was so disappointed in this remake. I was so excited but the acting fell flat, movie was plain awful