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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (34%)
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Buffering (33%)
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Sign in (16%)
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Crashing (13%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Hamburg |
Buffering | |
 Lafayette |
Playback Issues | |
| Prospect |
Crashing | |
| Carlisle |
Crashing | |
| Irving |
Sign in | |
| Painesville |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Jesse Altman
(@jesse_altman) reported
from
Brookhaven, Georgia
I honestly think I’m paying for @HBO and/or @hbomax through like 4 different subscriptions…Amazon, Apple, straight from HBO and Google. So goddamn confusing just have 1 login that works across every platform. So confusing.
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Sofia
(@Sofia15927173) reported
@hbomax @succession I’m not seeing it on my account? Is there an error
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Marrina
(@marrina) reported
@HBOMaxHelp hey, there's an issue with the S5 E3 of Insecure. I'm getting a "Something Went Wrong" message. Other shows/videos work fine.
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Blondemas
(@thomas_pink9) reported
@AshElleEventGrl @HBOMaxHelp hi @HBOMaxHelp , I'm experiencing the same issue not being able to watch season 5 episode 3 of Insecure. I keep getting the error code: H-ab68f9da-300e-47cc-fa3f-f4c564878b7e
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Suzanne Vine
(@zannevine) reported
@insecurehbo @hbomax Episode 3 keeps crashing! What’s going on @hbomax? Fix this now!
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Fly Bird
(@fly_bird45) reported
@hbomax my app keeps crashing on my iPhone 12 AND I can’t watch Episode 3 of Insecure on my TV on my fire stick. Help!
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Ellen Brotman
(@EllenBrotman) reported
@HBOMaxHelp @KatVerdaDesigns Why can’t I watch @insecurehbo? Error message!
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Dr. Sheena Howard
(@DrSheenaHoward) reported
@ChaseABagNotMe Same here. I've tried it on both my desktop and cell phone @hbomax please fix this issue asap!!!
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v☕️
(@starlightluvr) reported
funny how i get my monthly charge just for ur app to crash everytime i try to watch sum @hbomax @HBOMaxHelp
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Weird *** girl
(@GlitterButt__) reported
@hbomax FIX IT. You know what I'm talking about.
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🎅🏾 Santa’s Favorite Ho🎄
(@KateJustGreat) reported
@DjMittenzz @hbomax @insecurehbo Right ?! Like what’s the problem here ?
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West Indian Auntie Aesthetic 🇯🇲✨
(@westindiantingg) reported
@Mad_Money81 @insecurehbo @hbomax I can literally watch everything but insecure season 5 episode 3😭 they need to fix it ASAP
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𝒶𝓁𝓎𝓈𝒽𝒶
(@alyshathegreat) reported
from
Albuquerque, New Mexico
@hbomax um the 3rd episode of Insecure is NOT loading so can you plz fix that
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Ola Rosenthal
(@mrs__rosenthal) reported
Aye! @hbomax why is it that all the Caucasian shows are playing but I’m getting an error message whenever I try to watch #insecure ?!?
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Jazzie 🎨🏳️🌈
(@ChaseABagNotMe) reported
@DrSheenaHoward @hbomax I turned my phone off & back on and it started to act right. May have to uninstall & reinstall if it that doesnt work.
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noelle
(@noelleidk) reported
@HBOMaxHelp @mad4CLE this is happening to me too! it will crash on my phone and give me an error message on my laptop
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Branden Lee
(@Brandeness) reported
@hbomax why isn’t the new episode of @insecurehbo working? We keep getting error messages? #InsecureHBO
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Cristina Betts
(@CristinaJefahn) reported
@fly_bird45 @hbomax I’m experiencing the same issue! 😤🤬
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Kathi
(@Kat_Wings3) reported
@hbomax Why is Insecure Season 5 Episode 3 showing an error message! This is the ONLY show/movie on this app that is producing an error message. Even the tech support agent was dumbfounded!
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dp
(@d1979p) reported
@HBOMaxHelp yo! I’m trying to watch I Insecure season 5 episode 3 on my Xbox and it’s giving me an error.
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Ali Guillory
(@boxcar__ali) reported
@HBOMaxHelp @NCBNATALIE Having this same problem with episode 3 on my firestick and iPhone. The other shows work fine
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Antonio Benavides
(@TonyBenavidesH) reported
@HBOMaxHelp your app is terrible. You are using Succesion to promote @HBOMaxLA , however yesterday's episode did not show up, and today every time I try to watch, it says an error has occurred. You have to step up your game, you are miles away from Netflix in that regard
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him
(@triple5guy) reported
@jazzminox @hbomax Thanks. More of what I want to hear when I'm getting off a work day.
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Mr B.
(@HoeAssMrB) reported
@DrSheenaHoward @insecurehbo @hbomax That they have been getting calls about this issue and they are working on it
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Cinnamon Bee
(@spycygrl) reported
@HBOMaxHelp suddenly, every episode of every show is defaulting to subtitles ON. I turn them off and then the next episode in the autoplay has them again. It's pretty frustrating. Please fix it. 🛠
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T Sargent
(@salutethesarg) reported
@hbomax Episode 3 isn’t playing…Please fix this issue!
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Your Husband is Itching👸🏾🇭🇹
(@Rage929) reported
So apparently I can stream everything on this app but @insecure Why is your app not working and yes I updated the app already?#HBOMax @hbomax
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him
(@triple5guy) reported
@jazzminox @hbomax 1 problem at a time. Compartmentalize this and we'll come to it when the app I pay for works
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Andresito
(@andresfe9) reported
Hbomax has to be the worst app out there. Super slow, constantly crashing, like wtf?? @hbomax
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noelle
(@noelleidk) reported
@hbomax pls fix the error :((( it's not letting me stream this one episode specifically