HBO Max

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

HBO Max Outage Chart 01/22/2026 13:50

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Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

  1. Playback Issues (31%)

    Playback Issues (31%)

  2. Sign in (24%)

    Sign in (24%)

  3. Buffering (21%)

    Buffering (21%)

  4. Crashing (21%)

    Crashing (21%)

  5. Video Quality (4%)

    Video Quality (4%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
NetherlandsThe Hague Playback Issues
FranceParis Buffering
United StatesToano Playback Issues
United StatesMinneapolis Buffering
United StatesLeague City Buffering
United StatesDallas Playback Issues
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • belojan Belojan (@belojan) reported

    @hbomax we need help, please. We open the app on the tv, go to our selection , and it goes to a different program.

  • spatula75 Nicklas Johnson (@spatula75) reported

    @HBOMaxHelp It's a Google Pixel 3, but you have the same problem on every Android device. This is an easily tested scenario. Hire some QA and fix your broken app.

  • MoMoWeezyy Morgan (@MoMoWeezyy) reported

    @hbomax not working AGAIN. The worst.

  • Beachitmom Maria Elena Riccio Mahoney (@Beachitmom) reported

    @FernHare @hbomax @Xfinity I’m having the same issue right now 🤬

  • milst1 Martin Lewison, PhD (@milst1) reported from Queens, New York

    @hbomax @SamsungSupport I have to keep reinstalling HBOMax on my Samsung TV because it stops working. What is the problem with the app/TV?

  • Ac98370916 Ac (@Ac98370916) reported

    @WarnerMedia @hbomax Please stop the lies & BS! U dont care about the fans! U calling them toxic! Zack Snyder massive succes on netflix! Suck it WB let the director do his work! Executives always have to mess up movies to copy marvel.. #RestoreTheSnyderVerse

  • BernieBernste10 Bernie Bernstein (@BernieBernste10) reported

    @HBOMaxHelp Still not working for me. Samsung TV. Have reinstalled the app, re-booted the TV, etc. Please advise.

  • bberkrot Bill Berkrot (@bberkrot) reported

    @hbomax HBO may have the worst lack of customer support I’ve ever encountered.

  • BernieBernste10 Bernie Bernstein (@BernieBernste10) reported

    @HBOMaxHelp @hbomax Well, I'm happy that you've resolved the "white line" issue, but now my HBO Max won't load. Have to reboot the TV every time I want to use the app. Please advise. Samsung QR70.

  • xoshamieh Mia (@xoshamieh) reported

    @HBOMaxHelp I have to download the app just to test why my login isn’t working!!!!! There is no web version of the site just for account settings! This is stupid! 🤬🤬🤬🤬

  • Beachitmom Maria Elena Riccio Mahoney (@Beachitmom) reported

    @hbomax I’m trying to watch #HBOMax and error keeps popping up on TV! Tried other programs, same thing is happening. Logged out, logged back in. Tried everything.😞

  • toph420 Toph420 #RestoreTheSnyderVerse (@toph420) reported

    Anyone else notice that #ZackSnydersJusticeLeague isnt in 4k on @hbomax anymore? But the Justice is Gray version is? Any help?

  • amykhris AKG🦜 (@amykhris) reported

    CAN NOT BELIEVE we pay @VerizonSupport so much money per month. The customer service is non existent. I can’t open hbo max app even though we pay tons of money for @HBOMaxHelp. Sign in thru carrier tells you we don’t have hbo (not true). Go on Verizon support waste 2 hours.

  • micahhenning Micah Henning 🧢 (@micahhenning) reported

    @HBO @hbomax This is a friendly reminder of awful your app is on @AppleTV. I don’t need to provide specifics because the issues are obvious. Just use it.

  • bryanrebrand bryan (@bryanrebrand) reported

    @HBOMaxHelp the app is extremely slow on Apple TV and cannot load programs. Other apps work fine. Fix your service

  • cincuentalenes Pedro Manuel Perez (@cincuentalenes) reported

    @HBO @hbomax Not watching, Choosing LeBron was the worst decision he is bad role model.

  • jacobnnoble7 Jacob Noble (@jacobnnoble7) reported

    The @hbomax app is the worst app, it barely works. HBO makes it so hard to root for when you give me awful apps.

  • Duss21843498 Duss (@Duss21843498) reported

    @hbomax @lisaling Who cares about this! Fix gomorrah season 4 subtitles because they still do NOT work..smh.

  • sneaker13130144 sneakerlife (@sneaker13130144) reported

    I’m sure @Anthologist who doesn’t want **** shaming will have no problem using @hbomax platform to exploit these young actors and make them naked for the cameras. The irony!

  • warmdemanding Exit Through the Grift Shop (@warmdemanding) reported

    @hbomax how long until the Gomorrah subtitles issue is resolved? It's a rainy weekend in Brooklyn. I want to watch Episode 7 now!

  • throatgod Throat God (@throatgod) reported

    @Roku @hbomax I SHOULD BE ABLE TO GET MY MONEY BACK SINCE I JUST SUBSCRIBED LAST NIGHT AND HAVE HAD NOTHING BUT PROBLEMS WITH IT. RIP OFF !!!!!!!!!!!!!!!

  • InAllBlvck Ant🖤 (@InAllBlvck) reported

    @hbomax I can’t watch nothing the app freezes all the time. I don’t have problems with any other streaming service.

  • amoreSTEPH Steph | Virtual Assistant, Working Thru It. (@amoreSTEPH) reported

    @hbomax @HBOMaxHelp I REALLY need y’all to fix the Apple TV app so it doesn’t force quit while I’m watching something. It’s super inconvenient and it’s been happening for weeks

  • CJ_Sails Trunks (@CJ_Sails) reported

    @hbomax like seriously why my app not working? It's been a week. Subscription paid, and app refreshed and updated. Like, I'm about to cancel this...

  • colliderfrosty Steven Weintraub (@colliderfrosty) reported

    Anyone else having issues with @hbomax today?

  • mprimo30 Mike Primo (@mprimo30) reported

    @HBOMaxHelp is there any update on a fix for Season 4 of Gomorrah Episodes 7-12 subtitle issue? It has now been 9 days, and still no fix or timeline. This is not the way to treat paying customers. You should be ashamed.

  • Kwikster53 ℂ𝕣𝕪𝕤𝕥𝕒𝕝 ✨ (@Kwikster53) reported

    @hbomax your app is the worst. Doesn’t work well with Apple airplay. Defaults to having audio captions when it finally does decide to work on Apple airplay. UI is nice but doesn’t respond well. Restarts your show/movie anytime you close it. About to cancel my subscription.

  • SmokeKiller19 SmokeProfessorCrane (@SmokeKiller19) reported

    @hbomax CAN U FIX THE BUFFERING ISSUES??? IT SOMETIMES KEEPS LOASING FOR LONG PERIODS OF TIME

  • FrankHenryCoufa Frank Henry Coufal (@FrankHenryCoufa) reported

    @HBOMaxHelp I tried watching the rest of Richie Rich on the app on my TV, but the app keeps buffering no matter how many times I try to restart it. Can you help me?

  • Duss21843498 Duss (@Duss21843498) reported

    @hbomax FIX GOMORRAH SEASON 4 SUBTITLES!! OMG! JUST FIX THEM ALREADY!!