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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (30%)
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Playback Issues (27%)
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Crashing (21%)
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Buffering (19%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Makati City |
Buffering | |
 Adelaide |
Sign in | |
 Santa Clara |
Crashing | |
| Mission Viejo |
Playback Issues | |
| Clio |
Playback Issues | |
| Rolling Meadows |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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“dont you ever post no yearbook photos of me”
(@tscrant_) reported
@tinaqueen_15 I understand there’s trail and error, I get it, but you gotta fix them errors baby @hbomax
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Cathy Neff
(@CathyNeff) reported
@HBOMaxHelp @Karim_HT Having the same problem trying to resub since my Prime sub was automatically cancelled. Oops! Something went wrong. Please try again later. ID: 93ac9271-51cd-4974-9f89-6407e16fe767-hboMax
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Josh Smift
(@irilyth) reported
@foldedfish @hbomax This happened with one specific episode of Lovecraft Country, the one in Korean, and TSOR suggested that there was not a Roku-based fix; we watched the episode on a laptop plugged in to the TV instead.
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🖤KANÈKWEEN💖
(@KANEKWEEEN) reported
does anybody else have an infuriating issue with hbo max errors constantly while watching anything. i cant watch a ten minute steven universe episode without having to close and restart the app how are yall watching full movies😭 @hbomax
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duTiFul
(@duT1Ful) reported
from
Nashville, Tennessee
@HBOMaxHelp Currently using on PC through Google Chrome, cc for every matrix movie is several scenes ahead. Having the exact opposite issue on mobile (s21 ultra) where the CC is several scenes behind.
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Jeremiah R.
(@jwRios01) reported
@HBOMaxHelp the audio assistant randomly turned on and won't **** off. I've restarted the device, confirmed the feature is off, and uninstalled/reinstalled the app. Any idea how to fix this? It on my Roku soundbar.
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emo leftist barbie🦋
(@eatdirtbarbie2) reported
@CaseyBarilka @hbomax Ur not alone- I keep getting prompted to sign in
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𝑲𝑸♕︎
(@ur_shadow31) reported
@HBOMaxHelp I'm trying to watch a movie but it says to renew subscription, but I just paid for it a week ago. I can't watch anything. It doesn't work on my Xbox or phone
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Payne Hall
(@PayneHall11) reported
@pjb_media @hbomax It’s the worst. Especially if you fall asleep and try to figure out what episode you left off in. Trying to get back to the whole series is a struggle.
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c$
(@So_Fetch3) reported
.@HBOMaxHelp what’s with this ? How can I fix this?
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Multiple Man
(@Shiftyprophet) reported
@hbomax fix your damn streaming app on consoles!!
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QualityTweetsNeedNotApply
(@AdrianH_IsInOK) reported
@HBOMaxHelp I have a 3wk long and equally useless and frustrating email chain with @Ubisoft over my hardware and your software versions. That was more understandable because it was concerning a 20 year old game. If all of these complaints are coming in JUST on the PS4 - YOURE THE PROBLEM
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sixth_hokage
(@SSJ_Trebor) reported
@hbomax fix this ******* app on roku. It’s been a whole year that this ****** app has been crashing on roku devices and you still haven’t did anything to fix it. And now we have to use it since prime video is gone. Do your ******* job.
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Peter Wright
(@Wright1275) reported
@HBO I hear you're removing all your content from Amazon and hoping everyone will flock to @hbomax ....except your app is **** and keeps freezing. I cancelled because I always had trouble watching stuff on your app. Good luck getting those 5 million subscribers back...
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Gerald Rims
(@rims_jerry) reported
If #HBOMax didn’t have the selection they had, there’s no way I could bear to deal with how terrible of an overall streaming platform it is @hbomax
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margaret adams
(@magpieadams) reported
@hbomax @HBOMaxHelp ….. And after about an hour and a half DM’ing your “help”- The solution I was given is literally the problem that Initiated the convo- TO OPEN A NEW ACCOUNT… umm.. well you see that’s the problem … I can’t
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Albino Rhino
(@judesamm) reported
@HBOMaxHelp @JustinRoiland @hbomax Glad you asked. Most streams glitch and freeze a bit after 30-40. Then it repeats more frequently. W/in 20 mins, its freezing every 2-3 mins and it's not worth it. TV is a Samsung, but it happens on my Roku as well.
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Fractalfay
(@fractalfay) reported
Did @hbomax suddenly just evaporate? I can’t login, and it’s not even listed as a channel on Prime anymore. WTF.
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Stop the Hypocrisy
(@StoptheHypocri2) reported
@hbomax I heard this movie was terrible...by multiple sources.
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margaret adams
(@magpieadams) reported
I can’t create an account and I can’t sign in. @hbomax you knew 5 million people were losing their subscriptions this evening- And you didn’t consider how to facilitate 5 million people renewing that subscription with a pre-existing email?
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Max Alfaro
(@Thefallofheaven) reported
@HBOMaxHelp @hbomax Is there a way to get the subtitles back on the Playstation app? 🤔 since the Update went live, I haven't been able to use Spanish subtitles on any movie 😟 even the ones that I already watched with spanish subtibles on. Can I get some help?
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I'm Steve
(@link2steve) reported
@Roku Can you fix @hbomax app please? For some reason the performance is very slow and if you forward the video in a serie or movie the app kick you out or stop working.
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Robert de Buys
(@rdebuys) reported
@hbomax your app still blows. Please fix it, thanks. It shouldn’t be hard to skip recaps or rewind 20 seconds
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Original Walker
(@Blacademix) reported
from
Gaithersburg, Maryland
@hbomax tony’s hair is just terrible
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inZane
(@SyedZain171) reported
@JustinRoiland @hbomax I always have to force quit their app and reopen to make it work on my samsung tv (ru8000) whenever I turn on tv after a few hours.
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send me podcasts pls
(@daminionbob) reported
I’m too poor to buy @hbomax and watch I May Destroy You, but if you have access to a @netflix acc Chewing Gum is a really solid show that’s also by @MichaelaCoel . It’s very much worth a look. All her work is honestly. Saving up to find DVDs of I May Destroy You if available
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GovShirboCham, B.A.
(@sometimeslunch) reported
@hbomax got a bunch of cool **** but seriously one of the worst streaming experiences. Watching GoT and the subtitles almost never match up, like the subs would be for completely different episodes. Fix it PLEASE
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margaret adams
(@magpieadams) reported
Your help center suggests I sign in and then renew but it will not allow me to sign in through my provider- amazon- because it’s no longer offered through Amazon?! @hbomax
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Casey Barilka
(@CaseyBarilka) reported
Is it possible that I am the only person who consistently has problems with the @hbomax app?
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Fromunda Cheese
(@JohnRoastBee) reported
@hbomax Why does your app constantly crash on Roku??? And yes my software is up to date. Why should I pay if your service doesn’t work??? Horrible.