Is HBO Max down?
No problems detected
If you are having issues, please submit a report below.
HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
-
Sign in (43%)
-
Buffering (37%)
-
Playback Issues (15%)
-
Crashing (4%)
-
Video Quality (1%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Summerville |
Buffering | |
| Chattanooga |
Playback Issues | |
| Phoenix |
Playback Issues | |
| Grant Park |
Sign in | |
 Istanbul |
Sign in | |
| Naperville |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
-
Hallsboro Ray
(@KennethBracy) reported
from
Alto Lucero de Gutiérrez Barrios, Estado de Veracruz-Llave
@hbomax None cause y’all won’t help fix my app 😡
-
Brett Sosnik
(@BrettSoz) reported
from
Manhattan, New York
.@SamsungSupport I have a 2018 Samsung TV and I can’t install the @hbomax app. It keeps launching HBO NOW instead which doesn’t work anymore. Help!
-
Zach Withers
(@ZachWithers) reported
from
Griffith, Indiana
@colliderfrosty @RaisedWolvesMAX The trailer looked interesting, but I have a Roku. I can’t believe this is still an issue for @hbomax.
-
Rich
(@2gNole) reported
from
Cortez, Florida
@hbomax I can’t even screencast to my Roku TV. YouTube? Yep. Paid content from y’all? NO. I’m patient, but I’m not that patient. Fix it, ASAP.
-
bring back myspace
(@ajs_onmyfeet) reported
from
Houston, Texas
Having the worst experience with @hbomax troubleshooting, customer support to no avail - it’s the terrible customer service for me 🥴
-
Tyler Bryant Walker
(@lu_lu__b) reported
from
Atlanta, Georgia
@hbomax May be the worst rollout ever. I still don’t know what it is or how to get it. All I know is that I’m paying for hbo and I still can’t watch anything on max 😤
-
Brett Sosnik
(@BrettSoz) reported
from
Manhattan, New York
.@SamsungSupport I have a 2018 Samsung TV and I can’t install the @HBOMaxHelp app. It keeps launching HBO NOW instead which doesn’t work anymore. Help!
-
courtney
(@courtneyreyers) reported
from
Washington, D.C., District of Columbia
Why is the #UI on @hbomax so bad? Y'all have literally had crash courses in @netflix and @hulu all 2020 long 🚫
-
Sam Benson
(@Ben_Samson) reported
from
Lenexa, Kansas
@hbomax has some pretty embarrassing streaming quality issues. I tried to finish up the new Godzilla movie over my lunch break and it constantly cuts out/streams 480p. Every other streaming service is totally fine - very disappointed in my purchase at the moment
-
Universal Basic Income is the way
(@geekbroll) reported
from
Portland, Oregon
@marcbernardin @disneyplus @hbomax (Comcast bought Vudu) This could be everyone staying home streaming is putting strain on the system. Not enough bandwidth to go around. I generally don't have problems with YouTube, Prime, Disney, Hulu and Boomerang. But Boomerang was bad a few years ago.
-
T o n y G e e 🅣
(@theTonyGee) reported
from
Los Angeles, California
@HBOMaxHelp help I cannot connect getting error message
-
stop in for a spell...beguiled witch of the west
(@Sharleesmad) reported
from
Mountlake Terrace, Washington
@HBOMaxHelp I have Hulu ,and got hbomax from hulu I have a vizio tv,and i am not getting raised by wolves, I do get series and movies ,but not everything help
-
Robert Hughen
(@RobertHughen) reported
from
San Antonio, Texas
@hbomax I can’t stream anything. I’m signed in and when I hit play it sends me back to the log in screen....HELP!!!
-
Ken C
(@Ken_CoRu) reported
from
New Hyde Park, New York
@HBOMaxHelp i am getting error hbo max error H-92117f5e-3bd0-4198-ff97-f7601902b6a5 when signing into my HBO Max account. Why is that? Is there an issue w the app?
-
Gerret Swearingen
(@gswear81) reported
from
Pooler, Georgia
@Xfinity @hbomax @HBOMaxHelp I'm still having having issues with my access. It says I no longer have a subscription to Hbo max. I chose xfinity as my provider and keeps going through a loop. Please fix this asap
-
Eric Andrews 🐳
(@WhyDoWeFallA113) reported
from
Fullerton, California
@KyloReece Weird I never have problems with it. I use it on multiple devices. Only thing I hate is it randomly logs me out every once in a while. Also I hate not being able to remove stuff on my currently watching list. My OCD hates that lol @hbomax
-
steven wandling
(@paperstrtsoap) reported
from
Logan, West Virginia
@SavageFangirl95 @hbomax @BoomStickC2 like The King of Comedy and Taxi Driver. I adore the multiverse idea and don’t have a problem with the MCU it just isn’t necessarily for me. I’m here to see auteur driven cinema and I think WB and DC have proven to be a home for that and serve as a counterpoint to the MCU.
-
Gerret Swearingen
(@gswear81) reported
from
Pooler, Georgia
@HBOMaxHelp @Xfinity @hbomax I've tried everything still not working.
-
D-Ludd
(@IsThatBigD) reported
from
Bakersfield, California
@HBOMaxHelp is your site down, it keeps saying "We're having trouble playing this video. Please try again later" what is going on with y'all?
-
The Mannylorian 🎙🇺🇸🇲🇽
(@mannyinlofi) reported
from
Alhambra, California
@hbomax Some demon tries to help a dead couple get rid of yuppies.
-
Kimberly Wessels
(@kimperfection) reported
from
Neptune City, New Jersey
@kantor11 @HBOMaxHelp Have you figured out your xfinity/ hbomax issues yet? Seems to be a lot of the same problems for a lot of people. I still can’t log in either.
-
Desirae Gostlin
(@DesiraeGostlin) reported
from
Mount Pleasant, South Carolina
.@hbomax can you fix this buffering problem? It was the same on HBOGO and @hbonow
-
Tommy1569🇵🇭
(@tommy1569) reported
from
Paradise, Nevada
@hbomax I don't understand why app makes me go to sign in page after I clearly signed in. @ATT unlimited subscription i should be qualified. Help for the love of Zeus!
-
Krista Garcia
(@goodiesfirst) reported
from
Portland, Oregon
I've never seriously considered myself a sci-fi person (despite just reading The Three Body Problem) but I'm already hooked on "Raised By Wolves" even though I can't watch @hbomax on my TV. 🪐💫
-
Eduardo
(@eduFrione) reported
from
Mar del Plata, Provincia de Buenos Aires
@SaadKarkar @DCU_Direct @hbomax Sadly this movie doesn't have a fix
-
Mike Hallaron
(@HallaronAgency) reported
from
The Woodlands, Texas
@hbomax your app is terrible with @Xfinity Trying to watch Raised by Wolves is awful experience. Just put it on HBO!
-
Rich
(@2gNole) reported
from
Cortez, Florida
Hey @hbomax, are y’all serious? I can’t watch this on my @Roku TV? I was able to watch HBO Go, until now. Y’all think I’m gonna buy a new TV just for you? FIX IT!
-
baby bea
(@kilosdlrey) reported
from
Paradise, Nevada
@HBOMaxHelp I need help logging in.
-
Elevenution
(@Elevenution) reported
from
Spring Hill, Tennessee
Bro, @hbomax you have to upgrade to 4K HDR because the artifacting on the low color/black levels are terrible. Your compression is not great. Please fix.
-
Alessandro Torza
(@torschau) reported
from
Manhattan, New York
@LovecraftHBO and @PerryMasonHBO have lowered my confidence in @hbomax’s capacity to produce high quality content.