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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Buffering (34%)
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Playback Issues (31%)
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Sign in (17%)
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Crashing (13%)
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Video Quality (4%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Waynesville |
Sign in | |
 João Pessoa |
Buffering | |
| Porto Alegre |
Playback Issues | |
| Corning |
Crashing | |
| Cleveland |
Sign in | |
| Los Angeles |
Buffering |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Tenisha
(@Ladyte36) reported
@Duckalina3 @AndJustLikeThat @hbomax Agreed. I think I’ve watched up to episode 4 or 5. I may watch one more because I can’t turn away from a train wreck. It’s not the actors It’s the writers. Just awful.
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David Sellers
(@dpsells) reported
Hey @hbomax PLEASE, PLEASE Fix your app so I don't have to constantly go to hbosignin on my computer in order to watch the service on my TV. NO, my youtube seven day trial has NOT expired, b/c I'm paying a monthly fee for your product. Come on!
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ScoopJackson19
(@Jackson19Scoop) reported
@RealSportsHBO @hbomax Brown should have taken that money and got some help if he and those (friend's and family) around him and agent can't see that he has issues then I don't know think they care about his well being
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Duckalina
(@Duckalina3) reported
@AndJustLikeThat @hbomax No one needs another season, let alone another episode, of this garbage show. This is one of the WORST reboots in TV history. I loved SATC and this is not it at all. I and others I know have stopped watching. It’s truly that awful.
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kuzo
(@kuzoraii) reported
@ATTHelp @HBOMaxHelp My Hbo Max subscription through AT&T is expired help
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Nikolas Kalar
(@NikolasKalar) reported
@hbomax But when are you gonna fix the subtitles on season 4/The Immortal. Dubbed is terrible and it's damn near impossible to watch it with the Closed Captions. The first three seasons had great subtitles. What the hell happened?
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Whitebread
(@Whitebr91867975) reported
@hbomax I tried, but that show is awful. The woke crap your network is stuck on is not entertaining. I can't remember the last show you've produced that was remotely entertaining.
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💋
(@beyjjk1) reported
hbo not working in nairobi,, @hbomax y’all are so wack
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Cristian Morales
(@PurpleStuff28) reported
@hbomax please fix your app
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Patrick N.
(@champneko) reported
@brgridiron @RealSportsHBO @hbomax Lol so they were going to pay him to get help and so he says I’m going to sue you for defaming my name lol wow! Watch out Twitter you’re next at this rate lol
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William Holloway
(@William41374701) reported
@RPat360 @hbomax But what has been negative? I saw this question in my feed and answered then looked in comments and saw that...a few people....felt the same the way the old and I guess current WB has handled and treated fans who were told 3/5 of a story was terrible and feels very personal
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🇻🇮 Big Dee Dee Thorne 🇰🇳
(@Katmassive) reported
.@ATT @HBOMaxHelp Help! My wireless phone plan includes @hbomax but I can’t access it from any device (phone, iPad, AppleTV). When I look at my profile in the HBO Max app, it says my subscription expired, which it shouldn’t have. Can you help please?
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Ronaldo Diaz
(@HappyStarDiaz) reported
@grantspensley @hbomax Roku TV and roku stick are rhe main problems it happens on my phone too but that is slightly less annoying because bitwarden is handy there
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Darren Keepers
(@SCBBADarren) reported
@hbomax I’m not sure if it’s a programming issue, but many episodes that are supposed to have audio descriptions are missing them. Some episodes in each season have it and random episodes in between don’t. I notice this on #Friends and #thesopranos can you please check into this?
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l
(@Veron_____) reported
@AndJustLikeThat @hbomax I'm watching the show because I'm a satc fan, but I'm hating this, as everyone, all the "inclusive thing" it's getting worst. unnecessary
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Jackie O
(@Jackie0322O) reported
@hbomax Mimic on HBO Max says it has @RealGDT’s directors cut but, both on the service have the same runtime. Dispute the fact that they have different runtimes (Original 105 minutes, Directors 112). Could you fix this if possible?
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a Dude's Nerdery
(@adudesnerdery) reported
@CardiacDrop But...Why is a midnight release for any demographic or geography beneficial? Don't people on the west coast have to get up and work too? @disneyplus @hbomax
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Al
(@MrAlMagasa) reported
@HBOMaxHelp hello! Is SharePlay not working?
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D. C
(@kitgodess) reported
@HBOMaxHelp Tried that and the app won't reload having hbo issues on 2 tvs
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MARCO BUCS 2x SB CHAMPS
(@MarcCoppola2) reported
@brgridiron @RealSportsHBO @hbomax He has the worst lawyer on planet Earth.
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Rusty Francis
(@RustyNailz304) reported
@HBOMaxHelp I am having an issue signing in to the app. I get it free with my ATT Plan, but it can't verify my subscription.
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proAct
(@support_help01) reported
@kitgodess @HBOMaxHelp I'm very sorry to read this. If you send us over a PM with a bit more info as to what help you need, we will do our best to support you with this.
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Zäch
(@w1cked_rex_) reported
@brgridiron @RealSportsHBO @hbomax All Antonio brown is doing is trying to get money anywhere he can get it without ACTUALLY earning it. What a bum to throw away a good career because he has attitude problems. He’s Gonna regret all this **** he’s pulling
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Pushpa devi
(@PushpaD62380205) reported
@HBOMaxHelp Please help me sir and save my family please help
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Patrick Bartlett
(@alleywaykrew) reported
@WheelsCritic @hbomax It’s always been a bit sluggish for me but generally, if you weren’t doing anything else with it but playing, it’s fine (except multiple times this summer where it inexplicably started varying in play quality and crashed). I can say it’s now less sluggish.
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Brigitte Strickland
(@Brigitt84658291) reported
@brgridiron @RealSportsHBO @hbomax Wow he needs the help
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Clark Detiveaux
(@ClarkDetiveaux) reported
@RealSportsHBO @hbomax After he took his Jersey off and thru it to fans He needs mental help!!
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Matthew Essary
(@WheelsCritic) reported
@alleywaykrew @hbomax I always hear people talk about how bad it is and that’s weirdly never been my experience with it. I use a 4K Firestick and I’ve never had trouble with the app on it.
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Mystery Señorita
(@ElEmEee14) reported
@HBOMaxHelp what gives? This is included with my AT&T but not able to view anything. When I sign in loads content then sends me back to log in when I hit play
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Brian
(@bigblue82) reported
.@ATT @HBOMaxHelp Help! My wireless phone plan includes @hbomax but I can’t access it from any device (phone, iPad, AppleTV). When I look at my profile in the HBO Max app, it says my subscription expired, which it shouldn’t have. Can you help please?