HBO Max

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

HBO Max Outage Chart 01/07/2026 15:10

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Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

  1. Sign in (31%)

    Sign in (31%)

  2. Playback Issues (27%)

    Playback Issues (27%)

  3. Crashing (20%)

    Crashing (20%)

  4. Buffering (18%)

    Buffering (18%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesMission Viejo Playback Issues
United StatesClio Playback Issues
United StatesRolling Meadows Playback Issues
MexicoZapopan Sign in
SpainManises Buffering
United StatesSan Antonio Playback Issues
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • JohnSCook John S Cook (@JohnSCook) reported

    @dmellitz @HBOMaxHelp @mgsiegler Friendly tips and reasoning do not work. You need to demand a special UI with a special API and then they will use the default API and tell you that they are working on the special one for the next 5 years …

  • 106th Mark Sundstrom (@106th) reported

    anyone else seeing this issue... @HBOmax app on Roku keeps attempting to open/load the main menu, then crashes and closes??

  • itsamerat Ratonius (@itsamerat) reported

    @HBOMaxHelp Nope doesn't work, I can stream other titles but conjuring 3 won't stream

  • puzziboi Lorne Nettles (@puzziboi) reported

    Richard at @hbomax support resolved the issue. He’s a genius.

  • JZGKat45 Kat (@JZGKat45) reported

    @HBOMaxHelp @antssrt @taxi7007driver We are using Roku streaming devices Ultra and streaming plus sticks. We can get in the app and find the show, but nothing plays . You click play and all it does is instantly loop back to play... I too would like help, we can't even watch Young Sheldon or any show and both device

  • JoshLDaniel fledge mulholland (@JoshLDaniel) reported

    Ok I’m now two episodes behind on Hacks, @hbomax Why won’t your app work

  • pixelpreaching Matt Williams (@pixelpreaching) reported

    @hbomax @megstalter There was literally ZERO problem with it before. Now it's completely screwed up and is a SERIOUS problem for the hearing impaired if they can't access subtitles. That's not just an annoyance, it's discrimination that needs to be fixed immediately.

  • HomeMoviesLines Home Movies lines (@HomeMoviesLines) reported

    @HBOMaxHelp @mgsiegler It is currently the worst app on the Apple TV. It wasn’t that great before, but at least the video player worked.

  • pixelpreaching Matt Williams (@pixelpreaching) reported

    @hbomax @megstalter Fix the app. Going forward/backward is entirely messed up now - it just goes wherever it wants and locks up the app. And swiping down no longer brings up subtitle options. Over a dozen people I know have reported the same thing.

  • urwhiteknight Fallen (@urwhiteknight) reported

    @HBOMaxHelp Ive done all the steps, it's on your end so fix it or I not only cancel I call the better business bureau and attorney general's office for consumer affairs! I'm so sick of your service not working and you always say it's user error and it's not it's your error!

  • urwhiteknight Fallen (@urwhiteknight) reported

    @HBOMaxHelp fix your app please! Since the update I can only watch 1 episode of any show then I get an oops error telling me to restart the app. And I'm not the only one having this issue. 3rd or 4th issue this month fix it or I cancel my subscription!

  • NateTheBeerGuy Nate The Beer Guy (Official) (@NateTheBeerGuy) reported

    @uhbroncofan @hbomax If they don't fix it let me know. I will give them @BryanFenley to update it. Give em about 35 minutes and it'll almost be done.

  • manoranjan11 Mano (@manoranjan11) reported

    @AppleTV @hbomax HBO app in Apple tv is really sucks now, unable to do rewind and forward. The pause also doesn’t work.

  • canadam3 Adam (@canadam3) reported

    @HBOMaxHelp @wdw1532 Please stop with the insulting responses to your customers. There’s a major Apple TV app use that you guys should roll back. It’s completely broken.

  • truckerswife Chrissy (@truckerswife) reported

    @hbomax a little help would be awesome. Y'all are throwing out ads on your feed. But, can't help paying customers?

  • Chucklestuff Charles Swanson 🤘🏽 (@Chucklestuff) reported

    @HBOMaxHelp Also for the past few days during viewing anything every few minutes we get an error message that says “oops, something went wrong” and we have to restart the app.

  • AgitatedStove Steve Esposito (@AgitatedStove) reported

    @hbomax is the worst streaming service I have ever encountered. Can't watch more that 1 minute of any show without quality dropping and having to buffer. I swear, they tied string together and went "this is good enough."

  • wdw1532 Fern (@wdw1532) reported

    @HBOMaxHelp I just installed your new AppleTV update 50.30.1 and it hasn’t appeared to fix anything! Can’t pause, fast forward, rewind, skip, slide, scrub, use Siri. The #hbomax app remains fundamentally BROKEN! #hbo has good content but if I can’t watch TV why keep subscribing?

  • sarah1tn sara (@sarah1tn) reported

    @hbomax I finally got it to work by uninstalling and reinstalling the HBO MAX APP! Tell your agents whom I awaited an hour to talk to and they said was a glitch be fixed soon. 10hrs later I fixed myself.

  • KingOfDeskopia King 👑 (@KingOfDeskopia) reported

    @MakeupSchade @hbomax We kept getting "Oops, something went wrong" must have been 4 or 5 times. Movie was pretty good, app it's on needs a lot of work.

  • theshorneagle Nick Snyder (@theshorneagle) reported

    Wanted to start Mare of Easttown this week, but everything I’m reading about the terrible update to the @hbomax app makes me think I’ll just wait for them to fix it first. Glad we already finished Succession.

  • garyminato Gary Minato ♛ ⚾ (@garyminato) reported

    @HomeMoviesLines @HBOMaxHelp @mgsiegler Have you tried the #MLBTV app? They dumped most of the useful features in the app and the new #appletv remote doesn’t work properly with it, including Siri🤷🏻

  • sarah1tn sara (@sarah1tn) reported

    @RealCarlosRamon @hbomax I had same issue I uninstalled app and installed it again it worked! Finally!

  • Abdikad05765224 Abdikadir Mohammed Adan (@Abdikad05765224) reported

    @facebookapp @hbomax my ad account has been flagged i have been waiting confirmation code but i didn't get after 30 days completely disabled help me if you are human my account i have lost my friends because it effected me Facebook if you are genius help me get my ad account back

  • _MaxRied ⚜️ (@_MaxRied) reported

    @HBOMaxHelp @mgsiegler I'm amazed that you're here. @hbomax Your app across all platforms including the web app, Apple tv and fire stick is the worst of ALL streaming platforms. It's like you don't care & your investment is minimal. You should admire Disney and Netflix #HBOMax your service is junk.

  • puzziboi Lorne Nettles (@puzziboi) reported

    The @hbomax app is allowing me to play everything except for #HacksOnHBOMax. Please help. I’m dying to watch episodes 7 & 8. What should I do.

  • lucyspinkheart cry baby brat ♡ (@lucyspinkheart) reported

    @imjustmeghanx @hbomax Hopefully it will work next time, I really want to see it!

  • JamieJDJames Jimmy D (@JamieJDJames) reported

    @hbomax 8:10 AM still not working

  • paper_rescue paper_rescue (@paper_rescue) reported

    @hbomax I have the paid plan via Prime Video, and this movie IS NOT PLAYING! I pay $14.99 /month, that's a lot if we can't watch the new stuff, ughh. When will your glitch be fixed?

  • akhilobb akhilobbilisetty (@akhilobb) reported

    @HBOMaxHelp @mgsiegler The new UI is straight up awful !! It is so thought to ff or rewind !! And now we have to pause the video in order to change audio or subtitles! Which streaming service app removes so many features after an update ???