HBO Max down or not working? Problems, status and outages

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

• Buffering (35%)
• Playback Issues (29%)
• Sign in (20%)
• Crashing (11%)
• Video Quality (4%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

City	Problem Type	Report Time
Schongau	Sign in	4 hours ago
Hollywood	Buffering	1 day ago
Bellevue	Buffering	3 days ago
Alpena	Buffering	8 days ago
Palm City	Buffering	8 days ago
Saint-Gildas-de-Rhuys	Crashing	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ghost (@ghostgardeners) reported 9 minutes ago

  @Deezerella @HBOMaxHelp The worst part is they keep acting like everything is fine and working perfectly. LOL this is some bs

• 
  🇺🇲🇨🇱Texas Proud🇺🇸🇨🇱 (@VamosElBrandon) reported 15 minutes ago

  @hbomax Without @jk_rowling there would have never been Harry Potter. Leaving her out of this was a terrible thing to do. Stupidity like this is why Hollywood is failing right now. Terrible decision terrible mistake.

• 
  Bren (@rvbgrifaddict) reported 16 minutes ago

  I have to be on time for work tomorrow in order to get holiday pay but @TheMatrixMovie comes out at midnight on @hbomax and idk what to do, named my dogs after those movies and they lived 15 years 🥲😩

• 
  Matt Campbell (@newsman40213) reported 16 minutes ago

  @hbomax I am trying to cancel my subscription, but it keeps pushing me to a "switch my plan" page, blocking the cancellation page. Please help me.

• 
  M4 (@mango5116) reported 18 minutes ago

  @HBOMaxHelp your login system is claiming my subscription is expired when I get it through ATT. I've tried all the "solutions" and none of them work. Please fix this problem

• 
  Kelly Hammond 🎭🎙🎶🧞‍♂️🦄⚾️🧜🏻‍♀️⚡️🤘🏻🌈 (@wdrwmn13) reported 20 minutes ago from Houston, Texas

  Hey @hbomax can you look into a issue on @Roku TVs where the app won’t play episodes?! It’s really frustrating when I’m trying to watch something on the app I can get the absolute I select the episode of the TV show that I wanna watch and then it just recycles back to the menu

• 
  パトリック (@patseidon) reported 20 minutes ago

  I tried to use my @hbomax subscription because I have an @ATT account, but customer service sucks and won’t help me with my account 10/10 would not recommend 🥲

• 
  Cody (@prufasa) reported 22 minutes ago

  Once a year the fine folks at @hbomax get together and decide how they can make sure they keep having the worst app imaginable

• 
  aaron (@futuregrandpa) reported 25 minutes ago

  @Travonne @hbomax Damn that’s definitely a glitch because I can fast forward and rewind on mine.

• 
  パトリック (@patseidon) reported 28 minutes ago

  @mannybo @hbomax @ATT I called and messaged customer support and they didn’t help me out 🥲🥲

• 
  Picatsso88 (@Picatsso88) reported 35 minutes ago

  @HBOMaxHelp HBO, THE PROBLEM IS NOT WITH OUR DEVICES, ITS WITH YOUR APP. So take some responsibility, admit you need to fix it and stop referring everyone to customer service BECAUSE THEY CANT DO ANYTHING AND YOU KNOW IT.

• 
  JustJassyBaby or Jae (@jassybabyloves) reported 38 minutes ago

  Xfinity had me messed up. Said my “subscription expired” for @hbomax knowing damn well I’ve been paying for it. Glad that glitch is fixed cause the #Matrix is coming! #MatrixResurrections

• 
  David Paul (@DavyGoneWild) reported 39 minutes ago

  @ellmemore @KatKarena @hbomax There would be no significant shortage of viewers if she were invited, but I’m sure she amicably agreed to step aside to avoid sullying the thing with the inevitable backlash that would ensue if she were to have the audacity to be present at a celebration of her own work.

• 
  TimTexan (@TimHartleyTexan) reported 39 minutes ago

  @SieNoel @hbomax And that’s a problem why?

• 
  Dono6971 (@dono6971) reported 40 minutes ago

  @hbomax can you not fix your freaking app so that so don’t have to sign off and back in on a daily basis??????? @YouTubeTV I have this bundled with your service. This is getting old!!!!!!

• 
  FJV (@Nikon1778) reported 42 minutes ago

  @IGN I saw a preview on @StephenAtHome, and I thought they were showing a made-up scene, but I think it was part of the movie... I don't know, but that preview looked awful!! I still hope it will be a great movie. We will see tomorrow @hbomax

• 
  mike fritts (@mikefritts) reported 43 minutes ago

  @HBODocs @HBO @hbomax 30 yrs ago I was at a cabin with a grainy black n white tv with no sound. Didn't know I was watching SuperDave. It looked like a ho-hum show. Then the massive crash happens and I freaked out! He got me good! I'm still smiling

• 
  Willie Abrams (@willie) reported 45 minutes ago

  @HBOMaxHelp I don’t know what it is. I last was able to sign in with my Apple ID when HBO was an apple channel.

• 
  Sarah. (@sjoungg) reported 45 minutes ago

  @hbomax app.. can I help? Or am I just a workaholic

• 
  Graham S (@gsiener) reported 45 minutes ago

  @arainert @hbomax Brutal. Not a problem on my Samsung. But getting airplay to work requires a lot of “turn it off and turn it on again” 🙄

• 
  𝓒𝓪𝓻𝓹𝓮 𝓓𝓲𝓮𝓶- Make your lives extraordinary (@OBrienKevinS) reported 48 minutes ago

  @JolyonWhats @hbomax Meh. I don't know anything about that. I think Mel Gibson is one of the worst people, but I like his movies. Tom Cruise believes in Scientology (Lol), but I like his movies. See where I'm going with this...people can be "arseholes" but you can still appreciate their work.

• 
  dyatlov passing privilege (@ellmemore) reported 48 minutes ago

  @W05Frances @MC_Brussels @hbomax its awful to suggest a rich person is rich? what a puritanical mindset. right Davy?

• 
  Nestchick (@Nestchick1) reported 51 minutes ago

  @HBOMaxHelp Not my error, but one that I was on the receiving end of. When the internet was fairly new, I got an email supposed to be the proof of coverage for my car insurance, They sent me 18 pages of porn.

• 
  Ghost (@ghostgardeners) reported 52 minutes ago

  @HBOMaxHelp why is the app broken and not working on Android TV's?

• 
  sandy blumenfeld (@sbestkid) reported 54 minutes ago

  @hbomax why are you still down I cant get past the loading screen still trying to sign in

• 
  ☠️𝗸𝘆𝗹𝗼 𝗯𝗲𝗰𝗸☠️ (@rebekkane18) reported 54 minutes ago

  @HBOMaxHelp Hello! I just did all that and it didn't work :(( It's stil a black screen

• 
  Ifawomandidit (@ifawomandidit) reported 1 hour ago

  @RichardMacDou16 @hbomax Not watching because someone got face work? Weird.

• 
  Bryce (@518BryceGaming) reported 1 hour ago

  @HBOMaxHelp having trouble with HBO Max on my Android TV. It opens but only shows a black screen, no sound.

• 
  Andrew (@ARC818) reported 1 hour ago

  Anyone considering buying a LG TV (@LGUS), from personal experience do not get it. Has been one of the worst TV’s I’ve owned. Apps like @hbomax and @paramountplus always stop and buffer or the app crashes. Had to use my Roku with it which defeats the purpose of owning a Smart TV.

• 
  Neek (@iBrownBagEm) reported 1 hour ago

  @hbomax needs to update their app/website and make it more user friendly. The design is terrible and navigating through the app is a nightmare