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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Buffering (34%)
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Playback Issues (30%)
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Sign in (20%)
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Crashing (12%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Alpena |
Buffering | |
| Palm City |
Buffering | |
 Saint-Gildas-de-Rhuys |
Crashing | |
 Leeds |
Sign in | |
| Liverpool |
Sign in | |
| Brackley |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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adam
(@adammcchef) reported
@hbomax your mobile app and streaming channel on roku crash all the time. please fix this!
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vandieter of rivia 🇦🇷
(@ARKHAMSKlNG) reported
@FGGrayson @HBOMaxLA @HBOMaxHelp with the Snyder cut or just in general? because this is the only HBO title I'm having trouble with
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Luis
(@luisneiman) reported
@HBOMaxHelp My feedback is to not automatically log out Youtube TV subscribers every month. Just do a Reddit search to see how many people complain about this. It's a known issue and you don't seem to be doing anything to fix it.
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Blake Haller
(@BHaller17) reported
@PK_Useless @hbomax It’s so terrible it’s gotten to the point I typed in “hbo max sucks” in the search bar just to confirm if others have the same problems. Most expensive streaming service too… embarrassing
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cheesesteak b-roll
(@snark_maiden) reported
@HBOMaxHelp is there an issue with the subtitles on ‘The City of Lost Children’?
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Z A R I ♊️😈
(@pretty_BLUNT__) reported
I’m canceling @paramountplus right after this #LoveIslandUSA season bc they got me ****** up lol like they in competition for the worst app with @hbomax
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The Paranormal Burrito 🏳️🌈👻
(@TPBpod) reported
@talkin_shiz @hbomax God the hbo max app is the WORST
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Will Dobson
(@WillDobson18) reported
@HBOMaxHelp trying to watch no sudden moves on Roku and it Will not work.
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Chris Chaten
(@ChrisChaten) reported
Want to feel terrible for 7 hours of your life and not really feel uplifted at the end? Check out Mare of Easttown on @hbomax!
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Nick Green
(@macduffgolf) reported
@hbomax how is it possible that your UI is SO bad and that's after the 5th time trying to log in - right up there with the UI for the @ATT site! Just hire @netflix people and they will fix it for you...
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Chris Brennan ▫️
(@CBfromPhilly) reported
@Suddenlink @hbomax @HBO Is there an internet outage in Rocky Mount North Carolina?
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aesopjohnny
(@aesopjohnny) reported
@HBOMaxHelp @hbomax Why does the app bug out and not work every single time I use it? I use Hulu, Netflix, and Amazon via Roku and have zero problems. I only have problems with HBO Max. Really going to consider cancelling if this doesn’t get figured out soon
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katali
(@Katali1605) reported
@HBOMaxHelp Error messages saying can’t play this title are rare but have happened. It’s happened all types of shows and movies, all random times of day. I’ve most recently watched LOTR, Hobbit, and Scream that it’s happened in. It’s a 2019 Samsung 4K tv so I know that’s good 😣
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lord toxic
(@THCJOHNWARGO187) reported
@eric_carrito @hbomax nah for real let me pause it to respond to a text and the whole app crashes. This is on my PS4 as well so idk how it could have problems literally all the time
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Omar Mangin
(@ManginOmar) reported
@HBOMaxHelp been trying to subscribe since HBO has been available in my country and I can never get it to work, no one has respond to my emails or support chat for weeks now, what’s going on!
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🐥 Eric
(@TheEpere15) reported
@HBOMaxHelp @TadpoleThe Bruh it's been six days and this is still an issue, i just discovered the same thing
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katherine lee
(@thekatvonlee) reported
@hbomax Samsung smart tv won’t recognize my subscription. How to fix?
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~💕🇮🇳 रवि कुशल🇮🇳💞~
(@RvKush) reported
@madebygoogle @Google @hbomax Why google chrome is updating tried several times but not working
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Stacey Wear a ******* Mask
(@KnittingFynatyc) reported
So I’m watching Lovecraft Country @hbomax & suddenly epi 6 has descriptive audio & no way to turn it off. I’ve checked settings, updated the app & tv, uninstalled & reinstalled the app & nothing. None of the other shows I watch on there is doing it. HELP. @HBONowHelp
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🆗🆒
(@MVNNYK) reported
FIX YOUR ******* APP MAN @hbomax
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Under-Rated Triceps
(@undratd_triceps) reported
@hbomax FIX YOUR APP
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Yovani Marroquin
(@yovani_nene) reported
@HBOMaxHelp I need help connecting to your app. It’s not working for me.
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evan
(@y0_Evan) reported
@HBOMaxHelp My account got hacked and my email and password was changed, really could use some help getting my info back!
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#InaMinHoe
(@charmmeezy__) reported
@hbomax count yall ******* days **** never work at night! 🖕🏾
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Chief
(@NorthS1de_Jay) reported
@hbomax yall literally have the worst streaming app of all. Worse than Disney+ and Disney+ is ****** ****. WHY ******** DOES IT WORK SO POORLY ON THE PLAYSTATION??????
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Shun vercetti
(@blessed_boyz) reported
@hbomax yall my guys and all but please fix the oops something went **** lol
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Tasneem
(@TasneemA95) reported
@hbomax fix the audio issue on rush hour 2. It’s been weeks.
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Will Dobson
(@WillDobson18) reported
@hbomax trying to watch no sudden moves on Roku and it doesn't work. Please fix this.
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Nysir
(@Nysir60163666) reported
@madebygoogle @Google @hbomax Can ya help me get my google account back?
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Trey Harrington
(@TreyAdam1) reported
@HBOMaxHelp episode 4 of Made for Love won’t allow me to turn off audio descriptions? It’s not checked in my settings and I just watched episode 3 without any issues. Help? It’s driving me insane