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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (32%)
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Playback Issues (25%)
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Crashing (21%)
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Buffering (19%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Los Angeles |
Crashing | |
| Chicago |
Video Quality | |
| Houston |
Sign in | |
| Cornersville |
Crashing | |
 São Francisco do Sul |
Sign in | |
| Holden |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Todd ChiSox ChiWolves
(@Chicagofan76) reported
@CordCuttersNews @hbomax Is there a way to have Xfinity cable but not Xfinity internet on a non smart tv? I tried T Mobile but without a smart tv it didn’t work. Only 1 of my houses 5 TVs are smart.
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rosemary baldacci
(@rosekb1) reported
@HBOMaxHelp @JCalvin27377526 Same problem
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Phil_from_MD
(@Phil_in_MD) reported
Hi @hbomax Just a heads up, I'm using a @GoogleTv adapter, have a very solid high-speed ISP, but it takes about 3 sec for audio to start after video. So sometimes if I start a trailer I lose audio or if I use rewind the same thing happens. Maybe you could add some sort of buffer
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✨
(@missodessa) reported
The @hbomax app is so broken I can't even tell what episode of a show I'm on because it starts replaying random episodes out of order. I feel like canceling my subscription because watching anything is basically unbearable. The app gets worse with each update
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Dcnew53
(@dcnew533) reported
@hbomax @DCComics Good this thing was terrible
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🦴Santiago Sevilla🐺
(@OkamiBuster) reported
@hbomax HBO max has been having issues with it's app from being stuck on leading screen when starting the app or unable to play.
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Concordant Opposition
(@Alienorexium) reported
@HeroMode @hbomax This is Black Adam. What WB did is a cringy mid looking Bland Adam. #RestoreTheSnyderVerse so we can get the proper earnest adaptation of these DC characters. Not some awful mcu-like cheese. 😫 🤢
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Caleb Lopshire
(@Batmanology101) reported
@hbomax servers down? Can’t connect to watch Young Justice. Help!
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Christian De Haan
(@wegetitchris) reported
@hbomax you been around too long for your app to still be acting the way it does FIX IT
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oumayma
(@JEDTlEN) reported
legacies beating the bad episode allegations! now @warnerbrostv @netflix @hbomax help us beat the cancellation allegations next #SaveLegacies
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Iolanda Prima
(@yolanda_kat) reported
This finaly of #youngjustice was so crash ! Im feeling the aster, now @hbomax you have to #RenewYoungJustice now ! (Please)
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Carlos Ortiz
(@CarltheWolf) reported
@hbomax ETA on the update to fix the issue with rewatching series? Every time an episode starts it only plays the last couple minutes.
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Chris Keggy
(@JustLoseBaby) reported
@HeroMode @hbomax Imagine the possibilities if you redid season 8 or even made a season 9 to fix the dumpster fire that was season 8? All the fans would come back in a heart beat. That advice is free.
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Samuel Romero
(@S3_Romero) reported
@hbomax Y'all better renew this series for a season 5 and 6. There's a lot of arc they need to be complete you can't leave us with those incomplete... FYI The guys behind the DCAU are the perfect fit to fix the DCEU.
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LC
(@KindtagiousLove) reported
@HBOMaxHelp paging for help!
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Bernie Sandner
(@BernieSandner) reported
@HBOMaxHelp something is going on with your app. Says I’m offline when I’m clearly online. I have an iPad. Please fix this. My workout is now boring that I can’t watch the series finale of the staircase. :(
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cortez
(@corteztheg) reported
@Rainy_daysWU @hbomax Good lord Noooo...please just let that awful awful show die.
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Legacies babe
(@BabeLegacies) reported
The potential this show had. That hope mikaelson alone had is insane. If no network saves this show I will think about this all the time. This is one of the worst writings I ever seen. #SaveLegacies and give us TO writers @hbomax @netflix @TheCW or just some of the fans write it
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🏴 bone morph 🏴
(@bonemorph) reported
Um why is D&G trying to rehab their image with the help of Legendary on @hbomax ?
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Chastity
(@steelrzgirl) reported
@HeyTraa @hbomax Not working for me either. Says there is an unexpected error. Options are to reload or exit.
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@VB
(@bagulvinod12) reported
@DrSepinwall @hbomax Dear friends, I want to build a small house and I need your financial help. Please help me financially and make a financial contribution to my house. You are my parents or my support.Thank you . A/c No 202100100006839 IFSC CODE SRCB0000202 #Help #house #supports
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Chastity
(@steelrzgirl) reported
@HeyTraa @hbomax Mine toooo! Had to have my Legendary fix!
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Traci Bradshaw
(@HeyTraa) reported
@steelrzgirl @hbomax WOW so the glitch in the matrix is real. I just dm'd them the error code
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Effervescent Sparkling Rosé Demon
(@NXMXGOLDXX) reported
@verge @Abzybabzy Nooooo! @hbomax fix this immediately! 99% of serials are trash, this makes up the 1% of none trash… don’t be dumb
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Jose Luis Almada
(@almadajl96) reported
@HBOMaxHelp I live in Mexico. I've already tried all the solutions in your webpage and none of them work. I think your app simply doesn't work properly on the samsung platform. Is there a way you could contact them and relaunch the app?
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Rosa reyes
(@rosangelareyes3) reported
@HBOMaxHelp It is all content… movies and everything. It doesn’t glitch out like that on other Roku and it’s Just on the Xbox
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Shiny 0bject
(@Shiny0bject) reported
@hbomax is the WORST! The number of times it buffers and then restarts an episode…🤬 [yes ive checked for updates]
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Caleb Lopshire
(@Batmanology101) reported
@HBOMaxHelp Thank you, but the problem solved itself! 🦇🦇🦇
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LC
(@KindtagiousLove) reported
@hbomax why is it that your app glitches EVERY SINGLE TIME I try to watch an offline download?? This has been ongoing over a year now on multiple different devices. Your coders need to fix this already.
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KirbyMN
(@KirbyMinnesota) reported
@mrstevenrowley @hbomax @BebeNeuwirth It was so weird. I started reading an arc about the Devotos and their hugely important environmental work Turns out that was Avis (Bebe)