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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (27%)
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Buffering (25%)
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Sign in (24%)
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Crashing (20%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Perry |
Buffering | |
| Atlanta |
Video Quality | |
 Berlin |
Buffering | |
| Brandenburg an der Havel |
Playback Issues | |
| Riverside |
Buffering | |
| Sacramento |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Black Hood Press
(@BlackHoodPress) reported
@tcm I’d happily pay a few dollars each month for access the Watch TCM app. Better yet, just let me use my @hbomax login, since it already has a TCM section anyway.
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Jon Pickel
(@jonnypickel) reported
@HBOMaxHelp Holy crap, I didn't expect to get a response lol. I'm using a PS4 Pro. The issue is that one episode to the next the overall volume will be very different, so when the opening credits roll I either have to turn my volume way up or way down.
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Javier Banos
(@JavierBanos) reported
@HBOMaxHelp I signed up for a month to month subscription this month and I now realized I could have signed in by prepaying 6 month for less money. I want to take advantage of this and I can’t seem to get it done. Help
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TAP
(@Theresa144) reported
@ATT @hbomax If only it were as good as it claims. Give me back NBC and stop telling me to delete apps, in order for AT&T tv to work.
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𝓙𝓪𝓼𝓸𝓷 𝓛𝓪𝓶𝓫𝓮𝓻𝓽
(@JasoLambo) reported
@TribelessOH @Roku @hbomax I have it through at&t too and one of my 3 TVs had the sign in option, the at&t subscription check errored, but it let me type my email and password and log in that way, the other two TVs the sign in email password option or subscription check method wasn’t even there.
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Tribeless 🇺🇸
(@TribelessOH) reported
@Roku @hbomax Doesn't work. I have HBO Max free thru AT&T, cannot sign in via the HBO app on Roku. Please assist.
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Up against a Wall
(@ellaportman1) reported
@hbomax I have cable and i cant login in !!!!!!!!!!!! Do have to create a profile?
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James Wick
(@MrJDW1) reported
@HBOMaxHelp You were absolutely no help at all. STILL CANNOT VIEW HBO MAX even though I am an HBO Subscriber on Xfinity. Should be a simple fix. "Happy to help"? Problem remains unresolved. Thanks for nothing. 😝
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Javier Banos
(@JavierBanos) reported
@HBOMaxHelp I signed up for a month to month subscription this month and I now realized I could have signed in by prepaying 6 month for less money. I want to take advantage of this and I can’t seem to get it done. Help — your help center does not have a phone number and it sucks
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SnarkyProgressive
(@snarkylibdem) reported
@FlightAttendant @hbomax I have @hbomax and have tried to access this for 2 days and cannot. Watched ‘The Undoing’ recently, so HELP!
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🎄☃️ L3NnY 🎅🏻🎁
(@LennyPR) reported
.@HBOMaxHelp Any Lag issues or buffering now? I’m trying to see a movie and it skips a lot or is unstable the video. I already clear cache on my browser, i check my ISP and is working fine, no bandwith issues at all, I check @downdetector and I saw few reports as well
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HTOWN
(@Jcity713) reported
@hbomax @Xfinity the hbo max app is slow and keeps freezing. Fix it please
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Marie
(@nfw22b) reported
@FlightAttendant @hbomax I tried to catch up before the finale but only episode 1 is available? Help! #FlightAttendant
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ledtear ن
(@ledtear) reported
@HBOMaxHelp Never mind, I see it - The issue is that the @Roku does not show HBO Max in the search results. You have to pick HBO to see the HBO Max app.
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𝓙𝓪𝓼𝓸𝓷 𝓛𝓪𝓶𝓫𝓮𝓻𝓽
(@JasoLambo) reported
@TribelessOH @Roku @hbomax I have the itt through at&t too and one of my 3 TVs had the sign in option, the at&t subscription check errored, but it let me type my email and password and log in that way, the other two TVs the sign in email password option or subscription check method wasn’t even there.
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Jon Pickel
(@jonnypickel) reported
@hbomax get your **** together and fix the audio levels on South Park.
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Bo®N on fools d@y
(@Wavie_Avie88) reported
@Roku @hbomax Cannot sign in even with cable info
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Javier Banos
(@JavierBanos) reported
@HBOMaxHelp I signed up for a month to month subscription this month and I now realized I could have signed in by prepaying 6 month for less money. I want to take advantage of this and I can’t seem to get it done. Help 2
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The Pagan Dude
(@ThePaganDude) reported
@Roku @hbomax @RokuSupport I know HBOMAX is supposed to be streaming on Roku today but I still don’t see the app. I did a system update and the app is still not there. Is there a problem on my end or has the app still not gone up?
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🧢Red Cap Resistance🌊 RIDIN'WITHBIDEN!
(@DrunkTweeter106) reported
@PyroMDyet @Roku @hbomax How does that even work? Just curious
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Javier Banos
(@JavierBanos) reported
@HBOMaxHelp I signed up for a month to month subscription this month and I now realized I could have signed in by prepaying 6 month for less money. I want to take advantage of this and I can’t seem to get it done. Help 1
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Tiny Tinselly Tim
(@mickeyshy12) reported
Anyone else having trouble accessing @hbomax on @Roku
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DaBoomBap
(@DaBoomBap) reported
@Roku @hbomax Got it... but it’s not working😭
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Yajat
(@Yajat07793490) reported
@WonderWomanFilm @DCComics @hbomax You guys want this to work but not make it available to the world no **** I will pay all my money to hbo max just make it worldwide please wb make hbo Available to the world
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🌺Swee'Pea🌺 #BLACKLIVESMATTER ❤✊✊🏻✊🏼✊🏽✊🏾✊🏿❤
(@AmyReneeDavis23) reported
@FlightAttendant @hbomax Why is only 1 episode showing up for me? There aren't any other episodes other than the first episode showing? Can someone help me?
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Jonny flip the Georgia senate seats Conway 🎄
(@Jonnyleeconway) reported
@the_mutation @Roku @hbomax Just buy the service. You know what’s on it. You know what it looks like. You know how streaming services work. They aren’t gonna give people a free trial, it makes zero financial sense these days
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✨Leia Marie (LM) Gose🎄🦌
(@LaPetiteWolfe) reported
Ugh @hbomax I've been trying to watch The Blind Side for two days now and every few minutes it glitches out and says "Oops"... Can you please fix this? Everything else is working on my browser but the one movie I want to watch.
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Francisco
(@Francis78265658) reported
@hbomax If it doesn't work or says available for ps5 only just restart your console worked for me 👍
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Javier Banos
(@JavierBanos) reported
@HBOMaxHelp I continue to have the same problem. I have been on hold for over 17 minutes to resolve this matter.
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wouldst thou like to live deliciously?
(@ElBlackPhillipp) reported
@corey_lineberry @Variety @hbomax I mean I’m sure they got millions for that you’d think they’d work out something with a new streaming service trying to reach everyone