HBO Max status: streaming issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

• Buffering (37%)
• Playback Issues (27%)
• Sign in (21%)
• Crashing (10%)
• Video Quality (4%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

City	Problem Type	Report Time
Hilton	Buffering	19 hours ago
Jordan	Buffering	1 day ago
Boston	Sign in	3 days ago
Omaha	Buffering	6 days ago
Birmingham	Sign in	6 days ago
Schongau	Sign in	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kyle Collison (@detroitnokout) reported 6 minutes ago

  @bamoore479 @hbomax @AEW any help ??

• 
  Annie (@annlau613) reported 6 minutes ago

  @hbomax Is this gonna be as crazy as Baby Reindeer because that show was like a car crash I couldn't look away from

• 
  ?? (@PsychoDad7820) reported 6 minutes ago

  @hbomax It’s a guy never a girl . Has mental problems and you push this trash

• 
  tommy (@alphamaletommy) reported 7 minutes ago

  @AewMarksman @hbomax I’m having the same issue, please message me if you figure out a solution

• 
  PuroRoggo, the Wrestling Frog (@AlecRPar) reported 7 minutes ago

  There is genuinely no excuse why I can watch Revolution on my phone with NO ISSSUES but the second I try it on the TV it doesnt work. Get your **** together @HBOMAX

• 
  Shane Richardson (@IEShane909) reported 7 minutes ago

  @hbomax fix your audio on the AEW PPV

• 
  the bourgeoisie (@fireboyandel) reported 10 minutes ago

  @hbomaxhelp @BuckedGooner Yall better have some overtime pay because EVERYONE is having problems. I’ll be keeping an eye out for my refund.

• 
  lee 🤠 (@harveyleeee) reported 10 minutes ago

  @hbomax y’all gotta fix these ads. i can’t even watch the pitt in peace without them popping up and not going away

• 
  Alt Mhor (@AltMhor) reported 12 minutes ago

  @hbomaxhelp I have tried to explain the issue to multiple customer service people and got nowhere. I missed all the games last night because of this. You're too late, subscription cancelled

• 
  fer (@hudclaire) reported 21 minutes ago

  @hbomax get to ******* work

• 
  steph (@WestonFollower) reported 23 minutes ago

  @hbomax if he doesn’t leave these women alone to work… speaking of work bring back samira mohan to clock into season 3🌟

• 
  Sdot 😵‍💫 (@The_StevenHo) reported 28 minutes ago

  @hbomaxhelp @AEWonTV @StreamOnMax There was no make good and watching the show live was impossible. Almost as impossible as getting to talk to a real human instead of the chat bot on your help page.

• 
  CoaCoalt (@Coalt81) reported 29 minutes ago

  @hbomaxhelp Hi, I am writing to report a persistent issue with the Max app on my Apple TV 4K. Despite having a Premium subscription, my video quality remains stuck at 720p, while I should be getting 4K UHD or 1080p.

• 
  ProfessorHulk52⚾🏈🏀 (@professor5269) reported 29 minutes ago

  The worst streaming app by far is @hbomax @HBO

• 
  Daryn S. Berger (@daryn_berger) reported 32 minutes ago

  @hbomax any info on the technical issue with the Michigan Alabama game?

• 
  U Mug (@HardingJay1981) reported 32 minutes ago

  @hbomaxhelp so you can't help me then? shall I just delete my subscription ?

• 
  amara (@akatburns) reported 37 minutes ago

  AEW Revolution on HBO audio issues still not working after spending $40… multi multimillion dollar company right now are we serious. How do we get refunds @HBO @hbomaxhelp

• 
  “Marky” Mark K. Fabe ✡️ (@MarkyKFabe) reported 43 minutes ago

  @marykayfabe @hbomax @AEW Was able to get it to work on a laptop. Usually we watch on the Max app on Xbox, but it wouldn’t work. Never had that issue before. Hopefully it’s an isolated incident

• 
  Kimi Martinez #JB17 🩵 (@KimiMtz17) reported 45 minutes ago

  @JayBeasta @hbomaxhelp Maybe because it's not his problem, but HBO Max's??

• 
  ✨VANILLA SC👀PER ✨💮 (@VanillaScooper) reported 45 minutes ago

  @hbomaxhelp @AEW @hbomax How do I request a credit for this “issue” of yours? Because me paying my $40 and y’all taking it wasn’t an issue.

• 
  Flash (@FnrawFlash) reported 46 minutes ago

  @aaronrift @hbomax I’m using DAZN and that seems to work good

• 
  RubenOnRodeo (@RubenOnRodeo) reported 47 minutes ago

  @aaronrift @hbomax Same here tried to get a refund told me I had to contact another company and that they couldn’t help me

• 
  Mr Danny (@spinningoutaday) reported 49 minutes ago

  @andyjd747 @hbomax It’s effectively a downgrade. We had UHD and Ad Skip on our Stream package but now shows we previously could watch are only on HBO Max in awful quality with ads.

• 
  Jason Ader (@TheJasinator) reported 50 minutes ago

  How to save Paramount and Warner Brothers? Rebrand #DavidEllison Replace @paramountplus and @hbomax with simply HBO which stands for... Home Box Office. HBO Netflix YouTube This should be the big 3. Studios have become silos and force people to take sides. YouTube and Netflix, even Amazon, are not studios, they are brands. The names have become the product. Netflix is used for streaming like Kleenex is used for tissues. HBO could easily be the "generic" rebrand people reach for. Already known for high-quality TV, it's simple and self explanatory without having to ask, what does Paramount own again? What does Warner Brothers own? Plus and Max descriptions are 20th century marketing. Lose them or lose the business. IMHO 😎

• 
  Jp *checkmark (@RealJPSquared) reported 50 minutes ago

  @hbomax if you can't competently stream live sports, give it to someone else. Choppy, audio goes out of sync... This is the worst garbage stream I've ever had to deal with.

• 
  Speed Punk (@SpeedPunk) reported 58 minutes ago

  @Vault_Hunter @WWEREALONE @hbomax On Xbox just open the edge browser and try hbomax site login and see if it works that way

• 
  Kevin (@GoatHCW) reported 1 hour ago

  @hbomaxhelp hello? I paid 39.99 for AEW PPV only for it not to work. Will you be issuing refunds?

• 
  Black Bruce Wayne (@GodsGift2uWomen) reported 1 hour ago

  @hbomaxhelp @aylissar Same here! I need help

• 
  Checo (@checotoldyou) reported 1 hour ago

  @USMNT @ussoccer @hbomax Yall batter take Pepi to the World Cup. If not, imma ******* crash out!

• 
  Jason Ader (@TheJasinator) reported 1 hour ago

  How to save Paramount and Warner Brothers? Rebrand HBO Replace @paramountplus and @hbomax with simply HBO which stands for... Home Box Office. HBO Netflix YouTube This should be the big 3. Studios have become silos and force people to take sides. YouTube and Netflix, even Amazon, are not studios, they are brands. The names have become the product. Netflix is used for streaming like Kleenex is used for tissues. HBO could easily be the "generic" rebrand people reach for. Already known for high-quality TV, it's simple and self explanatory without having to ask, what does Paramount own again? What does Warner Brothers own? Plus and Max descriptions are 20th century marketing. Lose them or lose the business. IMHO 😎