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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (32%)
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Buffering (29%)
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Sign in (20%)
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Crashing (14%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rowlett |
Crashing | |
 Paris |
Buffering | |
| Aurora |
Sign in | |
| Écully |
Crashing | |
| Washington, D.C. |
Sign in | |
 El Pueblito |
Playback Issues |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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Jean
(@jmrxrn) reported
JC, the @hbomax app might just be the worst app out there. Watching a 30 min show will take at least an hour with the buffering, etc.
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Jennifer Tilly’s Cleavage
(@EstimatedProfit) reported
@hbomax OMG this is just awful. Really. Tragic ending to a great franchise. #Call911
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Robert Hanson
(@dadip6) reported
Shout out to @hbomax, which was really easy to work with after I realized my account had been hijacked. Also your reminder to not reuse passwords for when your accounts inevitably get compromised!
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Mason Tour
(@Tour2Trey) reported
.@hbomax fix your ******* app it’s been down for 2 days
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Dr. Mean Maria
(@mitchellscomet) reported
@hbomax Im a little frustrated...Im trying to watch a series from the beginning and what it is doing is instead of going from episode to episode in order it is jumping from episode I havent finished completely watching to episode I havent finished watching. How do I fix this?
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♱*•° ☽ ⁰² 𝔞𝔯𝔦 🫀
(@LEEW0RSHIP) reported
@HBOMaxHelp help pls
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Master Roshi ♌ 🇺🇸🇯🇲
(@Chelle_ovoxo) reported
@KevOnStage @HBOMaxHelp please fix your app it's horrible
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Raul Planas
(@rip327) reported
@gifdsports @vrp2003 Completely agree. @hbomax has by far the worst app and interface of all streaming content providers.
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bill novak
(@billybass100) reported
@ThisIsMarlee @RexChapman @hbomax I didn't see it, but I remember How Do You Mend A Broken Heart and stuff like that,I think disco exposed them to a whole new audience and hopefully they check out the older stuff. And they shouldn't have made that Sgt Pepper movie
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Kate Good
(@kategood) reported
@HBOMaxHelp Update. I did all the steps suggested on your troubleshoot page. I am unable to watch anything on @hbomax on my Roku. I am able to see everything on another TV that has a 4K Roku. Any idea what could be the problem?
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Kevin Baum
(@KevinBaum013) reported
@LissaJoStewart @hbomax The. Worst.
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Unbreakable D 😷
(@angelspark197) reported
@hbomax This is just awful....why? Just why........
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🐾🐾luvwheatens🐾🐾
(@Luvzwheatens) reported
@hbomax I watched the first episode 🤮. I want to be fair but honestly, it was so awful and ridiculous, no snappy dialogue. I will not be watching again. Exit stage left…
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Ben
(@Talltampaguy) reported
@HBOMaxHelp I really appreciate the response. I just spent about 1/2 hour on the phone with customer service. He was very nice but no resolution. For some reason the app is now operating on the tv. For some reason this issue is random on one of 3 devices
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⚜️Woo Pig⚜️
(@beyoncealways18) reported
@hbomax wondering if y’all are hiring any software developers?? Maybe employ someone to develop an app that works? $15 a month for this **** to never work is highway robbery wouldn’t you agree
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praotes
(@praotesinvest) reported
@KristinDavis @AndJustLikeThat @hbomax stop messing with your face your looking like the joker, you were so beautiful and now you are looking horrible with so much plastic surgery fire him natural look is more beautiful than fake joker look.. your mouth is reaching your ears is so big now. you need help intervention
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IG: @mrwarrenwillis_
(@mrwarrenwillis_) reported
@hbomax FIX THIS ****
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🐾🐾luvwheatens🐾🐾
(@Luvzwheatens) reported
@jdprestwood @gary10173 @hbomax Absolutely awful, full stop 🛑
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Shaped Like Forrest Whitaker.
(@humbletev) reported
fix the damn app @hbomax
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moonchild
(@cntbetamed) reported
@hbomax please get someone that actually knows how to fix an app to fix yours. this is ridiculous
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Jean
(@jmrxrn) reported
@HBOMaxHelp My IPad (IOS 15.1 and/or laptop. Buffers almost every 5-10 minutes and sometimes error message: video not working.
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Bryan Bryk
(@bryan_bryk) reported
@hbomax Hey your upload of The Larry Sanders show is awful. Terrible frame rate, bad resolution. What gives?
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Sack O'Hammers™⚒🔥 #FullyVaxxed
(@reedsrx) reported
@hbomax Last night your app demanded an update on my 2017-18 Samsung Smart TV, but pressing the download button does nothing, just goes around in a circle and shows the same download screen. A search says many other subscribers having same problem. How to fix? No bypass option.
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mista s
(@mista_sss) reported
@HBOMaxHelp your app hasn’t worked for many days now…. Not reliable app to watch movies or shows if app doesn’t work at all…. iPhone, iPad, fire stick…. All broken. Reset, delete/reboot, tried everything but still not working…. Time to say Good bye HBO Max app soon.
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Krissi Graham
(@itskrissixo) reported
@hbomax is having issues. 😡
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Laurie
(@Mom235) reported
@AndJustLikeThat @hbomax This could have been so great, but instead there's the toxic treatment of Samantha's departure and then Carrie lets Big just die without so much as a call for help. What were you all thinking? #SucksandItsShitty
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Go Get Your Dictionary
(@DictionaryGo) reported
@VanLathan I rarely have issues with Amazon. HBOMax spins me out almost everytime I watch something on there. Content is to tier tho. @hbomax fix yo app!
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MirandaBest
(@Mirand_Best) reported
@BatmanvSuperman @hbomax Who will help me with advice?
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My real name
(@Awmyrealnameis1) reported
@HBOMaxHelp @mackenerd I know there's a real human behind this account and it's not your fault, but people have had the same 4 or 5 issues forever. Can you all just do some in house QA on different platforms and browsers yourselves instead of pretending that individual twitterers need to open DMs?
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Gavin
(@s7726) reported
@hbomax your Rick and Morty notifications and deep links are not working on Android. Just a loop through your website to the play store.