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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Playback Issues (33%)
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Buffering (30%)
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Sign in (18%)
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Crashing (14%)
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Video Quality (5%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Stuart |
Buffering | |
| Rowlett |
Crashing | |
 Paris |
Buffering | |
| Aurora |
Sign in | |
| Écully |
Crashing | |
| Washington, D.C. |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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₩ill Neisen
(@WillNeisen) reported
@hbomax @Roku trying to watch ww84 but video quality is so bad. Picture & audio are VERY choppy. Maybe before dumping a film on ur service on the busiest movie day of the year u should have made sure it could handle being watched. Feel like that's not asking too much
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Christopher D. Long (Кристофер Октонион Лонг)
(@octonion) reported
@hbomax Wonder Woman 1984 isn't playing in a Chrome browser on Linux, but everything else I've tried on HBO Max is playing fine. I assume this is a DRM issue on HBO Max's side?
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Valencia Joe
(@j_nocella) reported
from
Santa Clarita, California
Hey @hbomax I’m not getting WW84 in DolbyVision, but I am getting DolbyAtmos. My internet speed is not an issue.
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🇺🇸DadBod Hans🇺🇸
(@DadBodHans) reported
@TheDCEU @hbomax This was without a doubt one of the worst movies Ive seen this year. What a complete 180 from its predecessor.
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bostonscigirl
(@bostonscigirl1) reported
@WajahatAli @hbomax Don’t get it for #WonderWoman Its awful.
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Robert Williams
(@meatballninja2) reported
@hbomax what is up with the all day “can’t play title” error message!!!
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Bill Cobb
(@The_Bill_Cobb) reported
@adamjt316 @WonderWomanFilm @hbomax What did you like about it? I felt the CGI was dated, extras were given poor direction, story was terribly slow, lazily written,, and the action scenes resorted back to terrible CGI.
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BuIIg0d
(@BuIIg0d) reported
Better crank up that bandwidth @hbomax . Our 4k Dolby Vision Experience is a stuttering mess atm. No, blessed ones, it is not my bandwidth nor my TV. How is @WonderWomanFilm ? I do not know because I will not compromise my paid experience by settling with a lower quality stream.
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Bassam Kaado
(@bkaado) reported
Trying to watch #WonderWoman1984 but @hbomax is being uncooperative. Constant buffering issues, can barely get through a scene. This is another reason why I laugh when people say theaters will die out. Been trying to watch this movie for almost an hour and barely 10 mins in
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Brian LeClaire
(@bmleclaire1) reported
@RauschInsurance @hbomax I got that to work too
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Nicholas
(@eLiTe_Nick08) reported
@HBOMaxHelp when I try to watch Wonder Woman 1984 on the fire stick it just has a black screen is that a problem on our side or yours please let me know ASAP
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Jones
(@R2J20) reported
Is @hbomax not allowing you to sign in with through tv provider for anyone else? #HBOMax
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Nic Raboy
(@nraboy) reported
Anyone having an issue with Wonder Women 1984 having very low volume? Sound bar is cranked up to max and can still hardly hear it. cc @hbomax
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Just Jess
(@JessBScott) reported
@HBOMaxHelp Is there one for the Xfinity Flex? We’re getting the same error on that device.
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Kristoph
(@ikristoph) reported
@RauschInsurance @WonderWomanFilm @hbomax Hey Jonathan. Is it working for you now? Try existing the HBOMax app and restarting it and you should be good to go. Let us know if the problem continues.
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CrazyCommonSense 86451132020
(@CrazyCommonCens) reported
@hbomax LET ME SIGN IN
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Alessio Cazzaniga
(@FluturArt) reported
I tried sign in several times through email and password on several devices it keeps saying wrong email or password - reset several times without getting through that @hbomaxhelp #hbomax
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MsCynMet
(@MsCynMet) reported
@HBOMaxHelp Tried turn off CC but no help. Can see video on RW and FF. But try play at normal speed, black screen. 🤬
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Mercedes Cardona
(@MercedesCardona) reported
@HBOMaxHelp your @Roku app doesn't work. It keeps crashing, even after reinstalling, updating and hard reset. Nothing works!
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Daryl Kulak
(@darylkulak) reported
Anyone having problems using the @hbomax app on @roku tonight? When I choose the channel, it pops into the profile question and then boots me back out again. I've reinstalled the app and rebooted the Roku (Ultra).
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Jeremy Goldstein
(@thejgoldstein) reported
@ATT @DIRECTV So there’s a known issue for customers when trying to use @hbomax and you guys wasted hours of my time troubleshooting instead of just telling me and letting me know it can’t be fixed until tomorrow?
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heterophobia
(@CaptainBitches) reported
@hbomax Your stupid bullshit service wont let me sign in with the correct password an email. How ******** am I supposed to use your shite if i cant sign in you ******* troglodytes.
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John B in AZ
(@JohnnyBinAZ) reported
@WonderWomanFilm @hbomax Seriously, we waited 3 years for that story line! Absolutely terrible! That's the best #dccomics can do! Feel so sorry for #GalGadot!
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Jay
(@TheBFNightmare) reported
@TheDCEU @hbomax Awful just not good at all
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Daniel Kalban
(@DanielKalban) reported
@DAvallone @hbomax I had no issues here in Brooklyn. Could be also timing?
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L R S
(@l_spurlin) reported
@HBOMaxHelp I havent received response to my followup Q?? I have an hbomax account. I sign up and signed into app on xfinity 2 days ago. Today content is not available for WW84 on Xfinity Xi6-T and now that I logged out , I can't log back in. Its not a password or code issue
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Unloveable Me
(@MeUnloveable) reported
@BATMANShanlian @hbomax Can't @hbomax can't handle the traffic in my area. For the past 5 hours, we get an error message "We are unable to play it at this time, try again later". #NotImpressedWithHBOmax
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Milt Ruthven
(@MiltonRuthven) reported
@HBOMaxHelp Didn't work on Vivaldi or Edge. But Chrome seems to work; at least it started playing. If any more problems I'll let you know. Thanks.
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Bill Cobb
(@The_Bill_Cobb) reported
@UngoliantSpawn @WonderWomanFilm @hbomax No issue either, be grateful. Movie sucked.
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Chris Perry
(@reds91185) reported
@HBOMaxHelp My stream of Wonder Woman 1984 is constantly buffering and finally the video froze while audio continued. Using and Apple TV 4K hardwired to the router connected to AT&T Fiber gig. I assume your servers are overloaded?