HBO Max

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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.

Problems in the last 24 hours

The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

HBO Max Outage Chart 12/18/2025 15:35

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Most Reported Problems

The following are the most recent problems reported by HBO Max users through our website.

  1. Sign in (32%)

    Sign in (32%)

  2. Playback Issues (28%)

    Playback Issues (28%)

  3. Crashing (20%)

    Crashing (20%)

  4. Buffering (18%)

    Buffering (18%)

  5. Video Quality (3%)

    Video Quality (3%)

Live Outage Map

The most recent HBO Max outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesLakewood Crashing
United StatesBrewer Crashing
United StatesPhiladelphia Sign in
BrazilSuzano Playback Issues
BrazilBrasília Sign in
FranceParis Buffering
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HBO Max Issues Reports

Latest outage, problems and issue reports in social media:

  • schnaars scott schnaars (@schnaars) reported

    @HBOMaxHelp So terrible. Have tried all of these multiple times. Still crashing consistently.

  • AmyMBrenner Amy Marie (@AmyMBrenner) reported

    @WillCleveland13 @hbomax Same! The app is the worst!! So disappointing.

  • bradicoops bradi (@bradicoops) reported

    @hbomax better count their blessings that I don’t have to work tomorrow morning. Cause i’ll be reopening this app all night until I can watch #MareOfEasttown

  • normcharlatan Norm Charlatan (@normcharlatan) reported

    What the hell, @hbomax?! I’m trying to watch Entourage!!! Fix this now!

  • Brian_Unedited Brian Depasquale (@Brian_Unedited) reported

    @HBOMaxHelp Right in the middle of an half day of binge watching and you crash at the finale!! 😡

  • e_bick E.Bick (@e_bick) reported

    @hbomax @HBOMaxHelp - having all kinds of trouble with the iPad and iOS apps. Took 8 minutes to load, and now keeps giving me “content not available” and “title not found” errors, in between crashing and telling me to restart the app 12 times. What gives?

  • Mr_Jordo84 Jordan (@Mr_Jordo84) reported

    @hbomax you could at least acknowledge there’s a problem and let us know you’re trying to fix it! Your social team ******* sucks

  • DebWoi Debra Newby Watkins (@DebWoi) reported from Austin, Texas

    @hbomax I have a subscription through apple. Receiving a message to contact my tv provider because an unknown problem occurred. I’m flummoxed! What do I do?

  • aislinnagra aislinn gee (@aislinnagra) reported

    @Brodey27 @hbomax I think a bunch of ppl got it back! I dunno why it’s not working for everybody wahhhhh

  • districtofash Ashley K (@districtofash) reported

    Did you not think to make sure your servers would be able to handle a stress load of viewers on #MareOfEasttown finale @hbomax? Just saying, this is a pretty easy test to run and then issue to fix.

  • BuriedBodhi BuriedBodhiBottle (@BuriedBodhi) reported

    @WillCleveland13 @hbomax Yup. Not working over here.

  • KennyCamposNYC Kenny Campos (@KennyCamposNYC) reported

    @hbomax are servers down or something ?

  • cameronhardesty Cameron Hardesty (@cameronhardesty) reported from Washington, D.C., District of Columbia

    @HBOMaxHelp ETA on a fix? The app has not been working since 10pm.

  • sjosieny X (@sjosieny) reported

    @HBOMaxHelp Help 🥺 #MareOfEasttown #KateWinslet

  • Incogneetoburi1 Incogneetoburito (@Incogneetoburi1) reported

    @HBO @hbomax Fix it

  • Jillian_1783 Jillian Burnell (@Jillian_1783) reported

    @NevaehM60223232 @HBOMaxHelp Still not working here

  • jeffchatterton jeff chatterton (@jeffchatterton) reported

    We JUST got @hbomax to work by using the iPad app and streaming it to the TV!

  • tallcoincidence Joseph Thiele (@tallcoincidence) reported

    @taliasfeelings @hbomax Finally got it to work on my PS4!!!

  • Daigweisho Daigweisho (@Daigweisho) reported

    @HBOMaxHelp @jomejoms You guys are down. Stop asking us to give you more info and fix the damn issue! It’s down across the board on every app!

  • anthojackso Anthony Jackson (@anthojackso) reported

    @hbomax help

  • alaogadokkkkkkk Davi Santos (@alaogadokkkkkkk) reported

    Hey @HBOMaxHelp when I click to watch Batman: Under the red hood it takes me to Pretty Little Liars season1 ep7. Could you guys fix that please?

  • G_evetS steve (@G_evetS) reported

    aaaand then it immediately crashed fix your **** @hbomax

  • Kellymatthews77 ✌🏽Kelly🌊 (@Kellymatthews77) reported

    @purewitz @ManuSuzzarini @hbomax I literally unplugged everything and re did it all. I’m not a tech person so I thought I messed up lol. Seems we all have the same issue. Damn HBO.

  • StaceyPattie Stacey (@StaceyPattie) reported

    @hbomax Mine is not working either!!!! 🤬🤬🤬🤬

  • annaleighbee Anna Belanger (@annaleighbee) reported

    I want my $14.99 back this month from @hbomax ... #FriendsTheReunion okay FOOL ME ONCE but now you crash just as the #MareOfEasttown finale was about to start

  • DianaDdlziegler Diana Ziegler (@DianaDdlziegler) reported

    @HBOMaxHelp please fix the app! It says no connection.

  • kimleonard Kim Leonard (@kimleonard) reported

    @waitcho15 @hbomax It was broken right at the time the season finale was supposed to start. People with regular HBO we’re already starting to spoil the finale on here.

  • Kellymatthews77 ✌🏽Kelly🌊 (@Kellymatthews77) reported

    @hbomax Omg did you fix it???

  • schushe Schushe (@schushe) reported

    @kalpha7 @hbomax Didn't work for me.

  • LoisWard9 Lois Ward (@LoisWard9) reported

    @hbomax Wish I could watch. My HBOmax app won’t work and your customer service does not exist!!!