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HBO Max is an American subscription video on demand streaming service from WarnerMedia Entertainment, a division of AT&T's WarnerMedia. The service launched on May 27, 2020.
Full Outage Map
BufferingProblems in the last 24 hours
The graph below depicts the number of HBO Max reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at HBO Max. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HBO Max users through our website.
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Sign in (32%)
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Playback Issues (30%)
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Crashing (18%)
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Buffering (17%)
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Video Quality (3%)
Live Outage Map
The most recent HBO Max outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Buffalo |
Crashing | |
| Buffalo |
Crashing | |
 Zapopan |
Sign in | |
| Woodland |
Sign in | |
| Orlando |
Playback Issues | |
| Saint Paul |
Video Quality |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
HBO Max Issues Reports
Latest outage, problems and issue reports in social media:
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marlin
(@MarlinRushing) reported
@hbomax i’d love to watch… but oh wait. my subscription doesn’t work with #att anymore
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Cody
(@prufasa) reported
Once a year the fine folks at @hbomax get together and decide how they can make sure they keep having the worst app imaginable
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FJV
(@Nikon1778) reported
@IGN I saw a preview on @StephenAtHome, and I thought they were showing a made-up scene, but I think it was part of the movie... I don't know, but that preview looked awful!! I still hope it will be a great movie. We will see tomorrow @hbomax
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Zo-Zo-Zoe! That's Me! READ BLADE MAIDENS
(@Blankzilla) reported
Oh ****** gross How has @hbomax not gotten rid of the Wachowski's deadnames on the Matrix trilogy? Like yeah it's work but it's just swapping out 2 names and changing it to sisters in the credits and is basic decency
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mike fritts
(@mikefritts) reported
@HBODocs @HBO @hbomax 30 yrs ago I was at a cabin with a grainy black n white tv with no sound. Didn't know I was watching SuperDave. It looked like a ho-hum show. Then the massive crash happens and I freaked out! He got me good! I'm still smiling
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Bren
(@rvbgrifaddict) reported
I have to be on time for work tomorrow in order to get holiday pay but @TheMatrixMovie comes out at midnight on @hbomax and idk what to do, named my dogs after those movies and they lived 15 years 🥲😩
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🇺🇲🇨🇱Texas Proud🇺🇸🇨🇱
(@VamosElBrandon) reported
@hbomax Without @jk_rowling there would have never been Harry Potter. Leaving her out of this was a terrible thing to do. Stupidity like this is why Hollywood is failing right now. Terrible decision terrible mistake.
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dyatlov passing privilege
(@ellmemore) reported
@W05Frances @MC_Brussels @hbomax its awful to suggest a rich person is rich? what a puritanical mindset. right Davy?
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Graham S
(@gsiener) reported
@arainert @hbomax Brutal. Not a problem on my Samsung. But getting airplay to work requires a lot of “turn it off and turn it on again” 🙄
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-the inward these inwards need
(@damnjwhatyousay) reported
When the hell are y’all gonna fix this stupid *** app? @hbomax
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JustJassyBaby or Jae
(@jassybabyloves) reported
Xfinity had me messed up. Said my “subscription expired” for @hbomax knowing damn well I’ve been paying for it. Glad that glitch is fixed cause the #Matrix is coming! #MatrixResurrections
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Neek
(@iBrownBagEm) reported
@hbomax needs to update their app/website and make it more user friendly. The design is terrible and navigating through the app is a nightmare
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ASSSC
(@ASSSC720720) reported
@hbomax this is the worst app that I and many friends have the worse experiences with. Damn app times out, then u get a meesage OOPS! REALLY HBO fix ur ****
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Brandon “Butter” Hutson (SINA)
(@butter_isBetter) reported
Fingers crossed that @hbomax doesn’t crash tonight at 3am……🤞🤞🤞 #TheMatrix #MatrixResurrections #HBOMax
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rob bykowski
(@robbykowski) reported
Why is @hbomax so screwed up? We can’t watch on our @Roku TV. Casting doesn’t work. We have wasted 30 mins trying to watch @Succession. Why can’t HBO get their act together??????
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Matt Campbell
(@newsman40213) reported
@hbomax I am trying to cancel my subscription, but it keeps pushing me to a "switch my plan" page, blocking the cancellation page. Please help me.
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Nestchick
(@Nestchick1) reported
@HBOMaxHelp Not my error, but one that I was on the receiving end of. When the internet was fairly new, I got an email supposed to be the proof of coverage for my car insurance, They sent me 18 pages of porn.
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Jake Jackson
(@cleverwackyname) reported
Are the @hbomax servers going to be able to handle the traffic when #TheMatrix drops, or is it going to be a complete debacle like when Dune dropped? I don’t wanna stay up til midnight if it’s going to crash every 30 seconds.
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Ifawomandidit
(@ifawomandidit) reported
@RichardMacDou16 @hbomax Not watching because someone got face work? Weird.
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Kelly Hammond 🎭🎙🎶🧞♂️🦄⚾️🧜🏻♀️⚡️🤘🏻🌈
(@wdrwmn13) reported
from
Houston, Texas
Hey @hbomax can you look into a issue on @Roku TVs where the app won’t play episodes?! It’s really frustrating when I’m trying to watch something on the app I can get the absolute I select the episode of the TV show that I wanna watch and then it just recycles back to the menu
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TimTexan
(@TimHartleyTexan) reported
@SieNoel @hbomax And that’s a problem why?
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パトリック
(@patseidon) reported
@mannybo @hbomax @ATT I called and messaged customer support and they didn’t help me out 🥲🥲
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Willie Abrams
(@willie) reported
@HBOMaxHelp I don’t know what it is. I last was able to sign in with my Apple ID when HBO was an apple channel.
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E___🤷🏽♀️
(@Ed_naaa) reported
@ATT and @hbomax better fix my account!!! It's been a week since y'all tweaked my account
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aaron
(@futuregrandpa) reported
@Travonne @hbomax Damn that’s definitely a glitch because I can fast forward and rewind on mine.
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Dono6971
(@dono6971) reported
@hbomax can you not fix your freaking app so that so don’t have to sign off and back in on a daily basis??????? @YouTubeTV I have this bundled with your service. This is getting old!!!!!!
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sandy blumenfeld
(@sbestkid) reported
@hbomax why are you still down I cant get past the loading screen still trying to sign in
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Sarah.
(@sjoungg) reported
@hbomax app.. can I help? Or am I just a workaholic
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M4
(@mango5116) reported
@HBOMaxHelp your login system is claiming my subscription is expired when I get it through ATT. I've tried all the "solutions" and none of them work. Please fix this problem
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Picatsso88
(@Picatsso88) reported
@HBOMaxHelp HBO, THE PROBLEM IS NOT WITH OUR DEVICES, ITS WITH YOUR APP. So take some responsibility, admit you need to fix it and stop referring everyone to customer service BECAUSE THEY CANT DO ANYTHING AND YOU KNOW IT.